HERTZ NETHERLANDS Car Rental Reviews

AMSTERDAM, NL - Reviewed by SARAH - 28 August 2025

" What started as reasonable costs, ended up more than doubling. Car hire isnt transparent at point of booking "

" A lot of costs (various taxes) added on at the counter that we weren't expecting "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by TIMOLEON - 18 August 2025

" They found me the best offer "

" The best car rental experience I've had so far. Excellent service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JEREMY - 24 April 2025

" This is the second time in a row that a rental booked with Auto Europe has been charged extra by the rental company.Very bad. "

" They ripped me off ! As a Hertz Gold member I am entitled to a free additional driver. I told them this at check in but they charged me anyway and won't refund. They say agent bookings don't get gold card benefits, but they should have told me I would have to pay for a second drive, in which case I wouldnt have added one. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by MARTINA - 19 March 2025

" Very nice car. Easy to drive. "

" Excellent service and very nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JURAJ - 06 March 2025

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by VAHID - 10 December 2024

" No matter fuel gauge shows full they will manage to find some space in the tank to sell you the fuel ⛽️ 6 euros per liter ⚠️⚠️⚠️⚠️ "

" No matter fuel gauge shows full they will manage to find some space in the tank to sell you the fuel ⛽️ 6 euros per liter ⚠️⚠️⚠️⚠️ "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by JAMES - 29 August 2024

" See above at 3. "

" Experience was generally good. I was not aware when making the reservation that the car rental pick area and return is not within the terminal car parking area but off site. I appreciate the space limitations around the airport but the distance away from the terminal for car rental collection should be made clearer for Eindhoven airport car rental. Also, there was no one in the car pickup area/car park when I finally got to it to advise that the car already had damage to the driver's side door. I took a video before departing and advised on return, as staff were there. There were very helpful, advising they were already aware of the damage, which was reassuring. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by ZIRAK - 28 August 2024

" average "

" This is the first time I have used Hertz, and whilst I thought the car was great. I found when I landed the line was very long (not your fault but 6 people in front of me) however I was very frustrated by the fact that it took me 1.5 hours to actually get to the front of thee queue. Each person took at least 30min. I had already completed your online registration so I had assumed it would be quick but everything took so long. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by WIM - 18 August 2024

" Everything went very well. "

" Friendly staff. Acceptable waiting time at the checkout. Hefty fine for not returning with a full tank. Extra payment for cross border travels, even to civilized countries. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by DAVID - 09 July 2024

" Need to see if you can do anything when there's a problem "

" Rental desk very good and efficient - no over selling which is good. Car had been smoked in and this became evident in gen we had parked it in a sunny car park - it was unbearable!!! 16 calls to Hertz help desk numbers and either no response, ludicrous response or lies. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by ANDREW - 03 June 2024

" Hertz service this day was totally unacceptable but I do acknowledge that this is not necessarily the fault of Auto Europe but I think that they should know how bad this service was, "

" Waited 45mins at Airport counter and then a further 40mins waiting for my car to arrive. Almost 1.5 hr wait is totally unacceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by SAVVANIDIS - 25 April 2024

" Both cars provided were dirty smelly cigarettes, no navigation even requested "

" Easy to find it in the Terminal. Old and dirty cars. Unsafe for rent. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 2

AMSTERDAM, NL - Reviewed by CHUN KWOK - 16 April 2024

" I have ordered a hybrid car but Hertz provided me a car that was not hybrid. This is not acceptable to me as extra cost of gasoline incurred. "

" Service is very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by ZSOLT - 06 March 2024

" Best prices with full insurance "

" Great cars, easy pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EINDHOVEN, NL - Reviewed by JULIAN - 20 February 2024

" Efficient check in and out and reservation agent was excellent. "

" Good overall experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by PAUL - 22 December 2023

" All problems are with Hertz and not yourselves. Booking experience with yourselves was very simple and straight forward "

" Did not advise that hire period started at rental desk and therefor due to this was late dropping car off and have been charged over €100 for this "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 9

EINDHOVEN, NL - Reviewed by ANTONIUS - 17 November 2023

" Simple booking process "

" I selected a hybrid vehicle, but this was not the vehicle given by Hertz at collection. Only after asking, they checked and found that they had a hybrid available. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by RICHARD - 03 October 2023

" A lot of extra charges we were not expecting and the car had a rattly engine and broke down the morning we were due to fly back and we had to buy jump leads to start it. We came very close to missing our flight "

" A lot of extra charges we were not expecting and the car had a rattly engine and broke down the morning we were due to fly back. Couldn't get an answer from the breakdown number so we had to buy jump leads to start the car. We came very close to missing our flight "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by MICHAEL - 02 October 2023

" As above, I paid for everything through Auto Europe and then still got invoiced for extras by Hertz "

" I booked the car through Auto Europe. I paid for fully comprehensive insurance for the whole time period. The Hertz counter staff tried to imply that there would be a problem with the insurance if we changed the driver. I checked again with Auto Europe and they confirmed that there would be no problem with insurance if we changed the driver. The counter staff was still trying to imply that there would only be no problem providing that the car was not damaged in any way. Now we have an invoice from Hertz for additional insurance even though I paid for the whole period fully comprehensive. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CAROLINE - 01 October 2023

" Always reliable. "

" Slow and sullen counter staff - after I had checked in online. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ROEL - 04 September 2023

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ALEXANDER DEREK - 27 August 2023

" Definitely consider Hertz at Amsterdam for future trips Very smooth service "

" Overall, very happy with the Hertz experience yet we had to queue for a very long time "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GHISLAIN - 21 August 2023

" The car was easy to collect and return. The staff was very helpful overall. "

" Swift car collection, Non too pushy for extra options as the competition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ROY - 16 August 2023

" Good price and easy booking! "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by ED - 24 July 2023

" AutoEurope very good, as always "

" Queued for one hour to get to the desk at Hertz Amsterdam airport. After that the experience was faultless. But I will not chose Hertz again because of that queue. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by AALTJE - 28 June 2023

" As always very good. Best value for money. I found a better deal after I booked a car in the first place and it was no issue to change to booking for the cheaper price. "

" Long queue on arrival which is ok. Request was to use QR code to speed the process, which I did but did not really help. Staff on counter was not helpful or friendly. We were sent to garage with message we might have to wait a little. The whole process took over 1.5 hours which is ridiculous when booking a car in advance. Obviously rent was already started and comes across as badly organised. Surely if you know people are coming for a car you make sure that one is ready for collection. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by IAN - 28 June 2023

" Used Auto Europe for many years and never had a problem "

" First time I have used Hertz and was very satisfied with the experience. No issues encountered and car was virtually brand new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by DINA - 10 June 2023

" Reliable company to hire a car. "

" Pleasant staff but lenghty procedure to get the car on arrival. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by KAREL - 29 May 2023

" Basically all good, good price, good service, good vehicle. "

" Staff ar desk was correct but not friendly . Vehicle was fine, getting a bit old compared to what I usually get. (55k miles,, pulled anit to the right ) "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by ALEX - 23 December 2022

" Based on the facts above if I book through yourselves yet i get these additional charges I would be aswell dealing direct then I'll know exactly what the price is no surprises "

" I was given the price of €163 euros when I booked. I booked a car with sat nav, full insurance and cross border x 2 included. When I got there I was told for sat nav it was €25 per day for cross border €16 per country and I showed them the documents I had from yourselves to be told the cover wasn't full and if I had an accident I would have to pay a €1000 excess. So i was told it would be €30 per day as we were under time constraints I took it but wasn't happy. I said I'd use my mobile for sat nav but was told I could get an upgrade to a bigger car automatic with built in sat nav which in declined. I went to pick up my allocated car to find it was a Renault Captur automatic with built in sat nav yet I was going to be charged extra. I was a complete rip off "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by ORHAN - 26 October 2022

" I always use AE for my car rental needs globally and will continue to do so as long as value, service and variety of rental choices are still present. "

" Car was overused, 70k km and sounded quite harsh although completing the week with no issues. I guess previous experiences with Hertz almost always involved much newer cars, so I was not expecting to get a tired car. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

AMSTERDAM, NL - Reviewed by MICHIEL - 21 September 2022

" They double the hire costs as Sat Nav was seperate charged and all kinds of weird add on's "

" I told Hertz about changed flights hours they charged a full day extra allthough was brought back 1.5 hours late. RIPP OFF "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

HOOFDDORP, NL - Reviewed by PATRICK - 20 July 2022

" Great efficient and helpful service, would use again, shame about my speeding ticket, that's on me though. "

" Great efficient and helpful service, would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ERIC - 05 July 2022

" As above "

" My experience with Hertz was a very positive one. I was given a Link & Co vehicle which I wasn't expecting and which was amazing. First time I had driven an electric car. It took a while for me to work out how it operated but once I had the hang of it I really enjoyed it. Staff were all very friendly and efficient. I would use Hertz again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HILVERSUM, NL - Reviewed by MARC - 20 June 2022

" Brillant Service "

" Excellent Service No issues... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by AALTJE - 14 May 2022

" As always Auto Europe was very good and reliable. Also the cheapest on the web. So 10/10. Good communication and updates regarding the care hire! Thank you! "

" Im always surprised that even though I book through a third party and all my details should already been there; I always have to give all the details again, such as phone numbers etc. That's ok but still a little time waisting I believe. The only issue I have is that counter staff seem not wanting to be there. There is no smile or kind word, just going through the motions. The last but certainly not least: the prices seem to have gone through the roof since cover. I travel about 3 times a year to the Netherlands but I pay double the price then prior Covid. I know you all lost out for a while but is this justaviable ?? "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GOVERT - 05 May 2022

" Very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by RUTH - 26 March 2022

" Easy to book, clear paperwork. Excellent service. "

" Friendly efficient collection. Easy drop off. All round excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by MAXINE - 25 November 2021

" All fine. "

" Ordered a manual, was given an automatic which I couldn't drive! Problem was quickly remedied. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by VINCENT - 12 October 2020

" The service was supper and the driving of the was excellent. "

" Good customer service and excellent. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by STEPHEN - 13 August 2020

" Good. Efficient. Smooth process. "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by HUGH - 18 March 2020

" good friendly service "

" all good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by KELLY - 28 October 2019

" Good service and use regularly "

" Normally have a great service but this time I did not have a chance to completely fill up the car. Quarter of a tank low = 150 euros. I know you will need to pay more if not fully complete but I could have filled the car up 4 times over for that. Argued the costs with the collector who miraculously managed to reduce the costs down to 100 euros. NOT HAPPY about this "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by KELLY - 18 October 2019

" Always had good value for money and a good vehicle. "

" Regular user of this service and staff cannot do enough for you. Well done to the team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by STEPHEN - 09 September 2019

" The car I was provided with did not have air conditioning, although this was specified on the booking. So, not an unqualified recommendation. "

" very helpful when I left a briefcase in the vehicle on return "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by KATE - 16 June 2019

" Arrived to pick up a vehicle at Schiphol Airport to be told the office had closed by 8pm. Even though it offered later pick up times. There was no one to contact at all. This then left me no option but to not rent a car and i had to travel by train. I did not receive any calls or emails asking why I did not pick up car. This service has been the worst ever and I am currently seeking legal advice to recover all lost moneys. I would never recommend this company to anyone else. Total scam. "

" Arrived to pick up a vehicle at Schiphol Airport to be told the office had closed by 8pm. Even though it offered later pick up times. There was no one to contact at all. This then left me no option but to not rent a car and i had to travel by train. I did not receive any calls or emails asking why I did not pick up car. This service has been the worst ever and I am currently seeking legal advice to recover all lost moneys "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by JANINE - 29 April 2019

" Great "

" Very good and pleasant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ARTHUR - 09 November 2018

" Was up graded at no extra cost, so very happy with the deal. "

" Friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by ARJAN - 20 September 2018

" Flawless car hire: car and paperwork were waiting right when I touched down. Staff was friendly and efficient, car was immaculate and the 300km drive through Holland was a pleasure as a result. Early morning drop off was easy as well. Happy customer! "

" Flawless process: all paperwork was ready when I arrived at the desk with the keys to the car - an upgrade! - a couple of clear instructions and some signatures later I walked out to the carpark to find a practically brand new Opel Mocca. The car was a in imaculate condition, fueled up as expected and a pleasure to drive. The early morning key-drop in the airport cant be easier/simpler. 10/10 for Herz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by DAVID GWYN - 02 May 2018

" easy booking, good choice of hire companies and cars and good rates "

" All very good, but at the car return had to wait some time for an agent to examine the car, as not enought staff for the number of cars being returned at the time. Then had to request a print out receipt for car return, which we had to walk some distance to a printer to get it printed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ROTTERDAM, NL - Reviewed by FREDERIK - 26 March 2013

" I got a Fiat Panda. I had the impression that the engine was not 100 %. "