" Worked all very well via Auto Europe, thank you. "
" I don't often comment however on this occasion I have to say how great the Hertz staff were at Dublin Airport. Having satisfactorily dropped off the car, I accidentally left a small holdall bag on the transfer bus to the Airport Terminal. On realising this at bag drop off, I called Hertz in the hope they'd be able to assist. Within a couple of minutes, they'd called me back having found the bag and then arranged for the bus driver to drop it back at the Terminal for me. In all it took me 10 minutes from realising my mistake to having my bag back. Thank you so much Hertz Dublin, you really pulled out the stops. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Nice car "
" Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went very smoothly "
" Everything was great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The Hertz Employees were amazing! I always use Auto Europe for car hire!! "
" The Hertz Employees were so helpful, kind and patient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy "
" Friendly efficient staff, very clean functioning car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above "
" The price for rental was more than 3 times what I paid in June 2025, if this is purely due to holiday demand, this increase is very unfair! Also my car was a ROI registered car so mileage dial was in kms not miles. Speed limit in NI is in miles so unable to assess speed accurately. If ROI cars provided please ensure they are compatible for UK driving "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" You had a good selection of cars at great prices ......what more could anyone want? "
" Quickest easiest pick up return I've ever seen! Totally hassle free and super easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book car hire "
" Friendly staff. Travel to Belfast a lot and mostly use Hertz as prices are competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It did the job that was needed. "
" Car had lots of dents and felt underpowered for slight inclines. Otherwise, it was good. On drop off, staff initially not welcoming (told had to repark the car at a very particular spot which wasn't signposted or made clear as you drove in). Pick up staff very welcoming and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Good experience all round "
" Straight forward through Autoeurope and great service from Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book, good choice of vehicles at a great price. Good cancellation policy which is a must these days. "
" Friendly staff, quick and efficient at collection. Car better than expected in excellent condition. Drop off easy, served by Aaron who was excellent, very friendly and chatty doing what needed doing quickly and efficiently with no fuss. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hertz car rental are a complete disgrace to ensure that you take out their car insurance. and have no empathy. Your policy needs to be reveiwed. "
" Upon arriving they asked for my credit card, I tried to do via my phone which was not accepted. I then input my card and the system rejected it. I tried phoning my bank which was out of hours. The counter staff was blatantly unhelpful saying you have 10 -15 to resolve as his day was finishing. The only option was to do via my credit card and he would proceed if we took extra insurance which we had already done. I had no other option despite paying extra insurance already. I will never use Hertz again, i hire a car 3-4 times a year. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Unless this was a genuine mistake then I suspect AutoEurope are disreputable and defrauding their customers. "
" I was charged a fee for using the car in Ireland although AutoEurope said it was included. Because of a break in the contract I will now have to enter into litigation to reclaim the £25.00 charged together with a reasonable amount for my time. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" All very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Counter staff are always very helpful and friendly "
" Counter staff are brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Counter staff are always very helpful and friendly "
" Counter staff are brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I felt cheated by Autoeurope as they refused to change booking timings as flight was delayed due to storm Eyown Hertz was happy to provide the car if Autoeurope changed the timings online "
" Unfortunately I did not receive the vehicle ( hired car) due to storm Eowyn and the flights getting delayed I contacted Autoeurope to change the timing to delayed flight timings which they refused. Autoeurope cheated me of the money paid to them "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above. It was auto Europe we contacted. "
" Despite calling auto Europe 3 times to let them know we were delayed there was no car for us on arrival. No cars at all available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Easy to work with and value for money "
" Efficient, staff pleasant, car good, one dent . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" My driving licence was out of date which I appreciate was my fault. I rang your team to transfer the booking to my dad who was with me. They said no and I could cancel it for £90 and rebook which would be over £400! I had paid you and any other company would just charge an admin fee to change name. I will never be using you again. I had to hire another car for my dad at £350. Just can't believe you wouldn't let me change the name for an admin fee "
" My driving licence was out of date which I appreciate was my fault. I rang your team to transfer the booking to my dad who was with me. They said no and I could cancel it for £90 and rebook which would be over £400! I had paid you and any other company would just charge an admin fee to change name. I will never be using you again. I had to hire another car for my dad at £350. Just can't believe you wouldn't let me change the name for an admin fee "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" When I went to collect the car I booked, I found out that it wasn't available, and I was given a different car. I had booked a manual car, but they provided an automatic instead. I contacted Auto Europe, and their customer service informed me that they are only open on certain days with limited hours. The issue was not resolved, and the representative was very rude. Hertz also held a large amount of money from my credit card, which was not mentioned anywhere in my booking. I'm not satisfied at all and would not recommend Auto Europe to anyone. "
" When I went to collect the car I booked, I found out that it wasn't available, and I was given a different car. I had booked a manual car, but they provided an automatic instead. I contacted Auto Europe, and their customer service informed me that they are only open on certain days with limited hours. The issue was not resolved, and the representative was very rude. Hertz also held a large amount of money from my credit card, which was not mentioned anywhere in my booking. I'm not satisfied at all and would not recommend Auto Europe to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" As above "
" Very good service and quick check out at the airport. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Everything went very well The lady at Belfast International Airport who did the paperwork was very nice and friendly The car was clean and I good condition On returning the car to Belfast City Airport everything went smoothly Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" CUSTOMER SERVICE STAFF WERE GREAT. I WAS EXPECTING A NEWER CAR - THE ONE PROVIDED WAS 3 YEARS OLD. I WASN'T EXPECTING AS MANY DINTS AND BUMPS ON THE CAR AS THERE WERE. BOTH DISAPPOINTING "
" I FOUND THE SAME CAR £20 CHEAPER THE WEEK BEFORE I FLEW OUT. I WAS NOT HAPPY ABOUT THIS. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Great price with option to change if date changes or you find a better price. "
" The hire car I was given had bird's dirt over the top edge of the bonnet. It looked like it had been their a long time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Car was not ready, only one car left to chose from, an old, 5 year old car, high mileage, lots of dents, scratches, tyre faults. Uploaded several tyre pictures as was really worried about a blow out. Got no response. Did not use the car much due to this. So, an extremely unsatisfactory rental. Very dissatisfied. "
" Car was not ready, only one car left to chose from, an old, 5 year old car, high mileage, lots of dents, scratches, tyre faults. Uploaded several tyre pictures as was really worried about a blow out. Got no response. Did not use the car much due to this. So, an extremely unsatisfactory rental. Very dissatisfied. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The above mentioned problem should be solved otherwise it's not worth to rent car at other agency but only at who provide physically the car !!! "
" I made a contract with you where it's written that the deposit is 1,200 GBP, when I picked up the car I have had to pay 1,660+ GBP for the deposit and Hertz informed me that the full insurance is not full insurance at Hertz...so I wasn't happy !!!! Luckily I didn't have any problem with the car, but if is? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Great experience No problems at all "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" I am a regular customer. They provide a very good serviceall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I booked my hire vehicle and then had to pay extra instead of top of what I already paid. They wanted a £1800 credit card deposit,my card limit is £800 otherwise I couldn't take the car, if I had known this before hand I could have made other arrangements. "
" I booked my hire vehicle and then had to pay extra instead of top of what I already paid. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I turned up at belfast and there was no rental booked. I then had to pay more for an on the spot rental as you couldnt get one organised. 10 days later you have not provided my refund. Really poor customer service that cost me money and wasted my time. I have very little positive to say about my experience with you. "
" Were happy to provide me with a over prived on the spot rental because auto europe let me down. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great experience. No problems. "
" Everything ran smoothly. There was quite a wait at the airport to check in for the vehicle though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always good "
" It was ok, not great & certainly not perfect "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" See question 3 above. I am looking for help for an unexplained charge. "
" Al went well until the return. I returned at 04:00 hrs and filled the car up, took pictures and dropped the keys through the letterbox as per the printed instructions on the Hertz Door. I never received any communication that the return was accepted (and still haven't four days later) and then I had a charge placed on my credit card for $76.02 which has no explanation attached. I am not at all happy about this. I have tried calling Hertz at Belfast International Airport but the phone is never answered. Can you help? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Hertz were good. "
" Friendly staff at airport. No hustling to buy extras, just a polite offer. Checking in on-line helped make airport experience smooth and easy. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" ........ "
" ........... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always great service "
" As always great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All very easy "
" Mike at the desk was a gem gave us a bigger car sorted out insurence was really helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great rental through Hertz despite some last minute changes to my plans! "
" Great rental through Hertz despite some last minute changes to my plans! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Brakes very sharp at low speed! "
" I am still waiting for my bond on my credit card to be removed and as I paid for insurance Supercover which I think now was very expensive, as I miss heard to cost at the pickup. Also I did not get the car I ordered, so some controls were in a different place. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Hertz Northern Ireland is the most inconsiderate car rental that does not have the safety, wellfare and convenience of their clients at heart! "
" Hertz Northern Ireland absolutely doesnt care about the safety, wellfare and convenience of their clients. Now for the 3rd time i have been given a car not compatible with Northern Ireland Roads, the speed there ios measured in miles not kilometers. They keep asking if I plan to cross the border to the Republic of ireland and I always tell them no as its not on part of my travels, therefor it should be in the costomers best interest to issue a car that measures in Miles. worst when i talkked to them they said they done have these cars that measureas in miles in a northern Ireland car rental! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
" Auto europa were very happy to accept my debit card but your associates wouldn't. Absolute con "
" I paid£212FOR 4 DAY CAR HIRE WHICH I PAID ONLINE WITH MY DEBIT CARD,SO FAR SO GOOD, BUT WHEN I ARRIVED AT THE AIRPORT I WAS TOLD THAT I HAD TO PRODUCE A CREDIT CARD WHICH I DON'T HAVE OR SM LIKELY TO HAVE.SO I WAS TO PAY AN EXTRA £140 To receive the keys for another set of insurance that I already had.if I thought I'd to do that I'd never had hired the car in the 1st place "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Auto Europe and hertz sub hire was confusing I wasn't sure which one I had the contract with "
" Counter staff tried to charge me again for the rental I'd already paid for. Also they demanded more excess than was agreed on the auto Europe contract "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hidden costs with rental companies should be shared. "
" Staff were great. The car was downgraded to a cheaper option. The vehicle stunk of cigarette smoke and the brakes needed looking at. The payment did not cover the full rental which was disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Easy on-line booking process and documentation. Good value rates with quality hire companies "
" Staff friendly, informative and helpful. No pressure to buy extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied with vehicle. "
" Excellent service at counter at George best airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Only downside is the rising cost of car hire in the last few years. "
" Car as advertised. Clean and in excellent condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very smooth, no problems "
" Very smooth, no problems stuff all lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Just what we hoped for. "
" Very efficient service. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use and good value "
" Friendly & helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price, good choice of vehicles and easy collection and drop off. "
" An excellent service apart from damage to the vehicle that wasn't recorded. Staff great and told to upload photos to their website. Wouldn't work so had worry until returned in case of charges. Same guy on return was fine, no issues just unnecessary worry "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe always provide a very competitive quote and when you take out the all inclusive policy its a weight off your mind "
" Couldn't fault my experience from start to finish. Very efficient, nice Ford Kuga and easy return process. Would recommend, only negative point I have is I wish that all hire firms would stop their cross border charges in ireland "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A bit shocked that after taking all the insurances with Auto Europe . Hertz still locked £1400. on my card. And they have started the cross border charges again "
" A bit shocked that after taking all the insurances with Auto Europe . Hertz still locked £1400. on my card. And they have started the cross border charges again "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All very smooth from collecting the car at Belfast City airport until I dropped it off at Belfast International. Staff very nice too "
" Everything went very well, it's the first time I've collected a hire car from one airport and dropped off at a different one but there were no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks a lot to Martin in derry! "
" Martin was a***** Amazing customer service Easy pick up & drop off A star lovely car nice to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems. All good. "
" The only problem was that the squibber kept getting frozen and not working, just when we really needed it to work (in snow and slush). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall, everything went very smoothly. "
" Staff at the rental desk were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" As always very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient "
" Tge staff were very informative and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" It was great that I was able to add an extra day to my booking at very short notice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book, with clear information and prices "
" friendly and helpful staff both at pick up and drop off. The service also efficient and hassle free. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hertz: never again From a loyal customer who has hired well over 300 times from that airport and well over 100 times from hertz "
" Excess charge for no good reason "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Polite, courteous and efficient staff. Would 100% recommend. "
" Quick efficient and upgrade - very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall happy "
" Overall happy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Hertz were good but auto Europe fell down on their part twice: When phoning to advise if flight delay I was told the booking could be void in a very unhelpful conversation. The level of insurance which had been enhanced at booking stage was insufficient. "
" Hertz staff at City if Derry airport are very helpful, pleasant and efficient. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I know its a bit childish but the car really let Your company down this time "
" Overall staff were very efficient and helpful. In all my years of renting I've never had a car that was over 3 years old. And to add to that it was full of scratches and scuffs. Bit tired looking inside as well which was disappointing especially when they are so costly to hire these days. Hertz cars always used to be new and immaculate but this was not the case this time "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" The issue about insurance cover was very unsettling at the start of the rental. I will book directly with the car company in future. "
" I am unhappy that Auto Europe showed two different prices, one with full cover and one without. I booked the 'full cover' price but when I picked up the car I was told by the Hertz rep that I did not have full insurance cover. I was not happy about this. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" Easy, straightforward and efficient. Auto Europe never fails to deliver on promise. "
" The service with Hertz at Belfast International has never been short of exceptional. It's why they are always our first choice when we require car hire in N.Ireland. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice staff , efficient. "
" Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" See above. "
" No hassle very smooth pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy process from start to finish "
" Really helpfull staff on collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall very good but price of car hire ridiculous "
" Great service lovely staff. Cost of hire excessive "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please complain to Hertz for a substandard car "
" An old beaten up car, from Ireland with kmh on the speedometer which is very unhelpful when all speed limits in Northern Ireland are in mph. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Compliments to Hertz Belfast International Airport "
" very prompt and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great service would use again "
" Seem-less pick-up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" outrageous cost at the moment, will not be hiring again until realistic pricing returns, its cheaper to get taxis "
" good provider but now charging £240 for fuel on deposit- outrageous cost ! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I continue to be pretty happy with Auto Europe. But I loathe the onsite experience of every car hire company. I have to photograph everything - mileage; car refuel receipt; petrol tank full on dashboard; every tiny scratch or dent or scuff; every document; and date and time stamp everything (particularly depot return time). And even then hope for the best. Will I get any comments back about incorrect £ values? "
" The Voucher booking stated the blocked amount would be £1,200. Hertz desk blocked £1.517. Why? There is no explanation by anybody how exactly the rental contract is cleared, email saying so and when, and when and how the blocked funds are released - all VERY important. The Hertz desk was manned by just one person - not enough. There was nobody to sign in the car return requiring a key drop off at the Hertz desk for which no prepared receipt was offered or given for Car Reg; Date; Time - VERY important. The Hertz desk should have emailed the pre-inspection pdf document to me at Sign In - I only learnt about this from the collection point Hertz employee (though this is a useful digital document). The car itself was good and Hertz staff friendly (but frantic!). The hire cost on the Hertz rental record was wrong but manually crossed out (£317.57 but should be £264.87). The pre-advised driver info process to Hertz was a good thing and speeded things up. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
" Very happy with everything "
" Very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All things considered, I had a good car which caused no problems. "
" I had requested a car with a little more height for the driver's seat as I have a bad back but sadly this was not considered. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would use again, really helpful "
" Great experience from start to finish, great staff too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was upgraded to Ford Kuga. No issues. There was a small chip in the windshield that I photographed and reported. Returned intact and full of fuel. "
" Waiting for refund after returning the car full of fuel. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would suggest that the business practices of Hertz and their treatment of customers who have prebooked through Auto Europe are damaging the reputations of both companies, and alienating potential return customers. "
" The handover/collection experience was abysmal. Despite pre-booking, and arriving late due to a delayed flight, no car was waiting for me on arrival at 19.20. Two other clients were also waiting, and were ahead of me in the queue when a vehicle finally arrived. I was told that a car was being driven through from Belfast to Derry, and that it would be 1 to 1.5 hours before it arrived, thus leaving me to start a 90 minute drive into Donegal at approx 2100 hrs. I was told that the lack of cars was because previous customers hadn't returned their cars on time, but there was a printed notice in the side of the Hertz kiosk, stating that handovers of hire cars could take as much as 2 to 4 hours at the moment. The only possible explanation is that either Hertz are booking cars that they don't have available at Derry airport, or that they are giving pre-booked hire cars to walk-in customers, who can be charged a much greater hire fee, despite knowing that this will cause considerable inconvenience to pre-booked customers. The car actually arrived slightly earlier than estimated, and the Hertz staff were helpful. In addition, I was given a better car than I had actually paid for, but none of this excuses the appalling business practices that would make me very reluctant to use Hertz/Auto Europe in future. The return/drop-off experience was satisfactory. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Very easy service to complete. No issues. "
" Very friendly quick and efficient. No fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very competitive prices. "
" Very positive and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had to wait at least an hour and a half for the car at pick up. The cars were not available. We were told it was because people hadn't brought their cars back in time but were later told it was because there weren't enough cars to satisfy demand. We were in a rush to a family event and having booked the car sometime in advance this was not at all satisfactory. My other family members were also waiting over 2 hours on the same day. this is not acceptable. "
" We had to wait at least an hour and a half for the car at pick up. The cars were not available. We were told it was because people hadn't brought their cars back in time but were later told it was because there weren't enough cars to satisfy demand. We were in a rush to a family event and having booked the car sometime in advance this was not at all satisfactory. My other family members were also waiting over 2 hours on the same day. this is not acceptable. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Best for value for money and service. "
" Very good experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking very easy process and voucher system works well. Value for money "
" Very easy transaction. Car in great condition and had GOS which was well used "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good. "
" Very good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" All good. Friendly and efficient service. Good quality car "
" All good. Friendly and efficient service. Good quality car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy and reliable booking with good value offers. "
" Easy pickup and drop off. However misunderstanding at pickup and even after having refused extra insurance orally, it was added to the bill and luckily I read every line before signing the contract, because I was being charged for services I did not request. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very user friendly and straightforward "
" Good staff and set up at Belfast City airport "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Happy - trouble free experience. PS Nobody gets a 10 :-)) "
" Have used Hertz consistently over the years even when through Auto Europe. Although not always the cheapest they deliver a consistent predictable experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" All good "
" Efficient and friendly staff. Car excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Same as above. "
" The car and drop-off were all absolutely fine however when we arrived we were met with one of the least friendly, most obstructive and condescending people I've ever met (William at Derry Airport). When trying to upgrade from a 4 seat to a 5 seat car (something he had offered to do for us) he refused to listen to us, tried repeatedly to upsell us and was extremely misogynistic to one member of our party. I can't stress enough how unpleasant he made the whole experience. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to book & all the relevant documents arrive promptly & are easy to access "
" Well I didn't book directly with hertz as it was too expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Guys at counter drop off were very helpful and are a credit to your company "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to use "
" Easy collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Should be some instruction for those unfamiliar with a hybrid car "
" I would have liked to have had some instruction on the hybrid/ or booklet to explain everything. A bit hard to get used to at first . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Fine, much of a muchness "
" Fine, much of a muchness "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple, straightforward & efficient service with both AutoEurope & Hertz at Belfast. Keep up the good work "
" Amazing service with Hertz as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient "
" All worked well and liked that my details are now being retained from previous visits speeding the pick-up process "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always use Auto Europe when booking a hire car. Easy to cancel and make changes to times and dates. Never experienced any problems. "
" The hire car had a lot of marks on the wheels and body and had a mileage of over 31000 miles. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Well pleased "
" Well pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I contacted AutoEurope two days ago to alert them to the unexpected surprise cross border fee applied to this booking on collection of the vehicle and am still awaiting their feedback. "
" I was advised on collection that I would have to pay a £25 cross border fee to drive the vehicle in the ROI, this despite my having alerted AutoEurope and Hertz of this requirement at time of booking. No prior mention of the cross border fee was made to me ahead of collecting the vehicle. The vehicle had an unsightly damaged wing when I collected it. This is the first time I have ever been expected to accept an obviously damaged car (beyond occasional scuffs, scratches and damaged alloys). "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Straightforward booking & good value. Highly recommend "
" Friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service and staff were great. Will use again. "
" Welcoming staff, excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When I got the car there was a light I find recognize. The man checked it immediately, fixed the issue and was very reassuring. Return was quick and simple. All in all excellent experience. "
" Very Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car, very clean and very helpful staff. "
" Friendly staff and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A very professional service "
" Excellent and professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The above aspect, 3 above should be made much clearer. "
" Overall very good. As I'm in the +80 category, I provided the required supporting data. However had I not been in the Hertz Gold Service the data would not have been sufficient and I would not have been able to rent the car. That would have messed my trip. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very nice service but very overpriced "
" Nice service but overpriced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Vaughan excellent at Hertz desk in Belfast terminal "
" Vaughan excellent at Hertz desk in belfast terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy process of collection and drop-off. Friendly, courteous, informative staff at both ends "
" Car provided was smaller than ordered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booked online, never any problems. Excellent service. "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good but with two issues. One minor gripe about the model of vehicle and one more important regarding the slow puncture as described above and reported in full to Hertz "
" having booked a Nissan Qashqai or equivalent I didn't think the Renault Scenic provided quite fitted the bill, albeit it a perfectly adequate car. Also we had an issue with tyre pressure warning before we left the airport, which on going straight back to Hertz, we were told it was a faulty sensor which had been checked and that the tyre was not punctured. Over the period of the hire we had to top up the tyre pressure twice as it clearly had a slow puncture. We reported this the Hertz on our return and I have pointed it out in my answers to a questionnaire from Hertz. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Auto Europe experience fine but as my comments about hertz indicate you are left with impression that car rental companies just want to rip you off. Have had similar experience in the past with Budget "
" As far as I was aware my booking included all excess insurance. Despite this the counter staff said they could not tell if this was the case and tried to sell excess insurance again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Very good experience "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy hassle free car hire "
" Very good service and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will certainly book again "
" Great team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I found Auto Europe through the Travelsupermarket comparison site. I was very satisfied with the cost (cheaper than if I would have booked directly with Hertz), the ease of booking and the full protection offered as Hertz own scheme to cancel excess payment is very expensive. I will definitely use Auto Europe next time I need a car hire - thank you! "
" Generally satisfied. The only problem was that the car (orange mini registered in the Republic of Ireland) had an analogue speedometer which only showed the speed in kilometres. I called Hertz on the 2nd day to check I wasn't missing anything and the person I spoke to said he was very surprised and thought all their cars showed speed in miles per hour. He said that I could change to another car but this wasn't practical due to the time and effort it would have taken to drive all the way back. There are numerous speed cameras in Northern Island so my wife had to tell me the mph equivalent whenever the speed limit changed which was quite tedious to put it mildly! Also, you might be in interested to know that the only documents that staff required to see was my driving licence and credit card. They didn't ask to see my passport, car hire voucher or DVLA check code which I was told to take with me. Of course this wasn't a problem for me. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Have used Autoeurope many times never had an issue. "
" Good service. But terrible car, Renault Kadjar on rep ireland plates couldn't change speed from kph to mph, was a massive pain as was only driving in Northern Ireland which everything is in mph. Really disappointed in the car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe good price, if you book early . Not very flexible with changing parts of the booking . My husband wanted to fly in early to spend more time with family . I tried to change the driver's name to mine but they said I would have to cancel and rebook - the price tripled . I could change the flight for free but the car hire was £200 more . I still wanted the car for the same duration, same dates, same car but different driver. My husband had to stay at home and wait . With the changing times we live in, flexibility is the key "
" The car was scratched and scrapped . The windscreen was chipped ( right in driver's view ) . It took me a while to check the car, as so many to take photos of .The car was not very old but maybe they should get the cars fixed ( well at least the large chip as that could have cracked and who's fault would that have been??? ) . Made drop off stressful as so they had to check the same issues all again - I was not being blamed for them . None done on my watch. I have given the car a 3 as it was a good aged car, big enough for kids and luggage and nice to drive. Expected better from Hertz "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Very efficient. HAppy "
" Initially an issue with the reservation as I was 30 minutes early for my booking. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great staff "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Rich and useful information, easy filtering by many important criteria. "
" Great flawless experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really easy, cheap for the time of year. 200 quid less than competitors "
" Much easier than previous times. Felt as simple as avis. Previously had problems with hertz but this was a big improvement "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and efficient "
" Easy access from airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had very good experience and definitely will select again next time "
" Very friendly staff and easy to complete the paper works. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The vehicle I requested for familiarity was not available but an upgrade vehicle was offered. "
" Not happy that card only refunded at midnight on return date rather than there and then "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Auto Europe always has the best prices and I wouldn't rent from anybody else. "
" Seamless collection and friendly staff. A pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've continued to use your service for some years now, and to be honest I have nothing but praise for the efficiency and communication your company provides, really excellent to deal with, thanks Mr J. Jones "
" No issues at all ... the only slight concern was the counter staff explaining to me that I had to get the vehicle back for 3pm on my last day *Sunday, when I booked I indicated I would return the vehicle at 4pm ...??? Made us very early for our flight home! J Jones "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" From initial ease of booking to handing keys back at end of hire everything was simple and eat to deal with "
" Excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Staff friendly but car had no rear wiper and more importantly no one was allowed to help us fit the child seat. The seat did not have clear instructions and had it not been for a helpful employee 'breaking the rules' to show us how to fit the seat, we would have had problems. Hertz should train staff, or provide clear instructions for fitting the child seat, or publicise on their booking process that they DO NOT PROVIDE ANY INSTRUCTIONS OR HELP WHEN FITTING CHILDSEATS. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good value plus simple website "
" No hassle. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Always get good service "
" Very helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Overall no complaints "
" Overall a good service. There were a number of marks on the car that were not detailed on the paperwork I was given and the car wasn't parked in the bay that was on the paperwork. Lady behind the desk could have done with being a bit more happy about being at work. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Competitive with many choices. "
" Always good service with no issues. Car supplied this time slightly more well used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good service "
" Easy pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" yes "
" yes "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Good experience other than the credit card "
" Was all very simple and quick. But as of today that is 3 days since I dropped back car money has not been put back on my credit card!!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Online system is very simple for changing a booking and refunds dealt with almost immediately. "
" Very helpful and easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" not a very good one "
" Didn't get to Derry after having to cancel trip due to coronavirus which was disappointing but what was even more disappointing was when we phoned up to explain the situation and we wouldn't be coming we were told if we cancelled the hire we would have to pay a cancellation fee of £95 As a result we didn't cancel we just didn't turn as we couldn't anyway as the flight was cancelled already although we have lost £80-08 we feel as a company as big as Hertz it could have been handled better as a result we know not to hire from Hertz when we go in August all going well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fab "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great Service and Cars "
" Great Quality Cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" NO PROBLEMS WITH ANY OF THE BOOKING ECT "
" VERY EASY TO BOOK WITH GOOD VALUE FOR MONEY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would recommend, Will use again and Auto Europe was a great competitive price "
" Could not fault Hertz, staff were very efficient and helpful. Car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very positive. "
" I was very impressed with the service at both the counter and the drop off. The car was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" N/A "
" It was a wonderful experience overall. The only issue identified was with friend who had no credit card in his name and they were not accepting any debit card to hold the deposit. Finally, he had to buy the Third party insurance as a highly inflated price to reduce excess to £0. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Great experience no problems. "
" I always rent from Hertz I always find them very pleasant and very helpful never ever had a problem and very reasonably priced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free "
" Efficient and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" why are you asking teh same question twice? "
" I included a second driver at the Hertz desk and was charged £85. The second driver was my 58year old partner. She has been driving for 35- 40 years, has a clean diving licence has has an accident in the 10 years I have known her. I thought the cost would be approx £10 and didnt realise the £85 was for this and not this plus a full tank of fuel or something. I have told my family and friends about this rip off, by you, Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems "
" Friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use. Good value. Great. "
" Friendly staff, decent car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very happy! "
" Very pleasant and easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above comment "
" Only problem I have a delayed fight or other delay the car id's only kept for a short period of time. Also if turn up he day after the car is already given to someone else "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Poorly signed when dropping car back. Staff needs to tell customer you don't go into the airport "
" The car had several areas that were damaged from previous drivers so felt a discount should be offered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Offer an immediate overview of the hire market at the given destination. Very quick and time saving. if you do need to contact them by phone then they are friendly and helpful, actually get someone to talk too. "
" Quick, effieicent, friendly service at the counter and quick return procedure with return receipt given immediately "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Used Auto Europe for many years and have always had great service! "
" When we initially approached the counter, we were told that our car was not ready and he would come and get us from the airport café. 20mins later when no-one had come over, we went back to the counter and found the staff had changed shifts and the new person did not know about this arrangement. However, he then proceeded to book us in very efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" The process went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Definitely use again. "
" Easy pick up, friendly staff no hard sell. Only negative is the front screen was very dirty on inside, made it difficult in rain and dark. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Excellent value, good communication "
" Efficient as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Could have been better considering I supposedly booked a Premium car. "
" Probably one of the oldest cars in their fleet( The runt of the litter).BMW 316 Diesel. Southern Ireland registered so milometer in KPH not MPH which caused some difficulty. Had to request the car be cleaned again before we accepted it. Was this because I booked through a broker rather than direct with Hertz ? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" xxxxx "
" you get what you pay for so this little car was value for money but a bit tinny. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Given an upgrade at desk which wasn't asked for and charged for this. It's been a week and still haven't heard from customer services "
" Given an upgrade at desk which wasn't asked for and charged for this. It's been a week and still haven't heard from customer services "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Service was spot in thank you "
" Nice friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Everything fine but we asked for another driver to be added which they said was no trouble but didn't tell us that we had to pay extra. We were shocked to find that we had been charged a further £74. The second driver didn't actually drive at all but no refund. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" I booked the insurance cover with Autoeurope, but when collecting the car, the Hertz representative tried to sell it again. When I said we had already paid for it, she said I hadn't and that she advised that should. It was only after checking my documentation with you, that I could prove I was right. Can this information not be shared with Herts, so that people are no coerced in to buying it twice? (Hertz in surname was also much more expensive). "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Xxxxx "
" Xxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Don't think I will be hiring a vehicle in the future, w8ll drive to Belfast next time.... "
" The lady on the desk was not at all helpful, she was very abrupt, my card was declined for insufficient monies so I had to go find a phone to get my credit raised, this took 10/15 mins when I returned and got sorted I asked where to pick up car she gave me directions but no help as I had suitcase disabled person in wheelchair and hand luggage the route to the pick up point was marred with potholes and uneven ground, never again. I'm a gold card customer but never received the card..... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As stated above "
" Very satisfactory - fully met my requirements and expectations. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service, quick and efficient "
" Great service, quick and efficient. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Absolutely no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Absolutely appalled with Hertz. Never have I felt so conned by a supposedly reputable company. I believe they hired a car to us that had a small very missable, not clear to the naked eye until you ran your hand along it, dent which had been done by someone that had taken out their insurance. We didn't take out their insurance as we have our own. We checked the car and took pictures before driving off and on our return. The dent does not show in any pictures because you need to feel it to see it. I have reported this to Hertz and am awaiting their comment "
" I feel that Hertz are not running an honest business in Belfast. They are trying to con us because we did not take their insurance "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" All went smoothly "
" Admin really good. Quick pick up. Car new but not overly clean- dirty windscreen. No air con which was a surprise "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Everything ran smoothly. "
" Friendly helpful staff. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was a painless experience, and I was able to post the keys at the airport, as I was catching an early flight back. "
" Very efficient handover when arriving at the airport, and staff friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Found a good price with ease. "
" I have had great experience with car rental from Hertz before. Dropping off the vehicle was fine. I would've enjoyed more friendly hospitality on pick up to make the somewhat difficultly in pickup go more smoothly. I felt a little bit stressed out even though I was just about to embark on my holidays. I have received an unauthorized payment since returning the vehicle with no correspondence from Hertz themselves as to what this charge is. The vehicle was returned in accordance to the terms and conditions and has now caused extra stress to the situation which could also be avoided as a holiday maker. It doesn't feel right that they can still bill me without letting me know what for. Not the most pleasurable experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Straight forward. We phoned to ask if we could extend our rental. The was agreed and organised quickly. Very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" usually great "
" first ever time we have had a problem with you, we booked the car for 10am but we didnt arrive till 2pm they had given our car away so we had to pay an extra £20 a day for a car they had ,surely if we had paid for it,they shouldnt have given it away, "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Overall a very good experience and I will use Hertz in Belfast again. "
" Service at pickup and drop off was quick and professional and the Toyota Yaris performed well. Although summer temperatures in Northern Ireland are not high, it would have been good to have had a/c in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above at Panel 3 "
" Very Good experience. only negatives were: 1. Slight delay in collection as car was not ready. 2.Integral Satnav did not function. Garmin had to be supplied. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See item 3 above "
" I was very satisfied with everything - except the original booking paperwork was not fully clear about the cost of cover for accidental damage. I thought I had paid for an upgrade for damage cover, but when collecting the car your staff offered me a further level of cover, which I declined "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very straightforward and efficient, and great value too "
" Quick, efficient and great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy pickup. Upgrade at no cost. "
" No staff at drop off point and no check to agree that the vehicle was undamaged when returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Auto Europe good Hertz very poor. "
" Not great, car was old and well used. I dropped car off before the Hertz desk opened and have heard nothing since. i expected an email confirming that no additional costs were due but nothing to date!?. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
" All went very smoothly and was exactly as planned . Staff at Derry extremely helxpful. "
" All went smoothly staff were very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" no comments "
" Very good customer care "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Good car, good service. No issues. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was clean and in good conditioning "
" Quick, easy. Used the online check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent service "
" spot on "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Xxxxxx "
" Ford focus. Could have had more horse power "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Xxxxx "
" Xxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good service "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" fine, no problems. "
" All very easy and simple. No hassle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Don't use Hertz. "
" Inadvertently arrived just under an hour early and was made to wait unless I upgraded . I was told the car wasn't ready. Later found out it was actually ready. It was not a busy time so I don't know the reasoning other than trying to force an upgrade. Not impressed when travelling with two very elderly parents. Will not be using Hertz again in any way or form again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" I encountered no problems booking with Auto Europe "
" I paid for an automatic, but only a manual was available at collection, which is not acceptable "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Car had clunky gearbox, but overall everything worked "
" Had better value for similar car from another supplier elsewhere Would have been useful if counter staff had taken a moment to explain about M20 tolls More scratches on car than expected "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Car was very much reliable. "
" I hired a car at intern airport instead of city airport by mistake. Stuff was helpful to arrange another car to good conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See 3 above "
" Trainee staff member at collection. Took almost 50 minutes to book out car. Advised to collect car from a designated bay but found on arrival that it was not our vehicle in the bay and there was no one about to help us find vehicle. After a further 15 minutes of searching a member of staff turned up and we found the vehicle in a corner sit away from the designated bay. Although I thought I had expressed to the Desk Trainee that I was hiring vehicle on Full tank and return full tank I only found out when I returned the car that I had actually purchased a full tank and any unused fuel would not be refunded back to me when I returned the car. The charge was £72.60 for the full tank of fuel and the returning member of Hertz staff advised that I had only used about a 1/8 of the tank but as I had signed a contract for purchasing the full tank there would be no refund for unused fuel. Given the Trainee status of the staff member and the Irish Brogue accent this element of the Contract was not really properly explained and I am therefore out of pocket. I have hired a lot of vehicles using Auto Europe but never come across this method of adding a full tank of petrol and charging for it. I thought I would only be charged for the fuel I had used and that Hertz required to add to the tank to refill it!! Very unsatisfactory. It was also explained that the cost per litre was less than that charged at Fuel stations outside of Hertz and this lead me to believe that I would be getting a further benefit in selecting Hertz for my car hire. This was not the case!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Xxxxx "
" Staff in Belfast very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Dreadful!! I tried to talk with a rep on the day I was supposed to collect a car. She couldn't resolve any of the issues I was experiencing. I could've bought a car for less than Hertz wanted me to pay for a four day hire !!! We ended up using taxis and public transport. "
" Very disappointed with Hertz. I arrived in Ireland with very specific plans for a friends wedding . I had pre booked a car with Auto Europe and was astonished by the amount of money Hertz asked me to pay up front when I turned up at the airport they wanted £1700 !!! A £1200 deposit/ to cover any excess £26 per day for insurance A full tank of petrol £70 £125 for dropping car off Payment for sat nav I regularly hire with Arnold Clark for £30 per day no hidden extras. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Happy enough with Auto Europe but very dissatisfied with HERTZ "
" The car provided was an Hyundi I20 The car ordered and paid for in advance was an Astra size car Hertz have charged my credit card for the rental again "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Always good. "
" Charged £750 for a scuffed front spoiler. It wouldn't cost that much to replace both bumpers. Hertz probably won't repair it anyway, so are getting money for nothing. Left over coffee left in car at pick-up. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Xxxxxx "
" Xxxxxxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent as always. "
" Very satisfactory, with very courteous, patient and helpful desk staff when I arrived exhausted and couldn't fathom some basics. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As stated above, the car was returned in exactly the same condition as when we picked it up however there is still a hold of over £1200 plus on my account when surely this should be removed as soon as the vehicle is returned and checked. "
" The service and staff were superb on arrival and drop-off however my biggest concern is the fact that even though we had fully comprehensive cover if we didn't take out the extra insurance then we could pay an additional £1200 plus for any damages! On top of that on return of the vehicle when the inspection is all good and no problems, why is the hold of the money still on my account 4 days later surely this should be removed immediately! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" I was informed late Saturday night that my FLY BMI flight into Derry had been cancelled. I called your company on Sunday morning requesting to pick up the car in Belfast international instead of Derry only to be told it wasn't possible and it would cost me £345 for the priveledge even though hertz also operates out of Belfast. I then had to arrange to be picked up from Belfast taken to Derry and pay £50 to drop the car back at Belfast on my way home. Considering the sequence of events with an airline going bust the help I received from your company was poor Regards "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value and service. "
" All good...pick up, car condition and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect except signage outside the airport "
" Everything was perfect. Only drawback was signage outside the airport (Belfast international) where i felt lost quite a bit.. The car was quite new and well looked after, staff were perfect, queue less than 30 seconds. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very good. Great staff in Belfast "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto europe was good, hertz were disgraceful "
" Damage on vehicle that wasn't declared by staff. On drop off i was told the fuel needle wasn't full enough even after telling him that was as far as it went, so had to return to petrol station to refuel and provide receipt and as I told him the needle didn't move. This was a great inconvenience. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" No problem with Auto Europe, but had the same problem with Hertz. "
" Unfortunately Hertz provided me with a car that only showed kilometres and not miles. As I was only driving in the UK, this car should not have been an option for me. This is the second time Hertz has done this even though I did not drive in the Republic of Ireland. Hertz need to make sure their vehicles have duel mileage screens. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Kept me late...although when i returned vehicle the man was friendly and quick. "
" Was not told at desk it was automatic which I have never driven. Then when asked mechanic how to use it he just said put down then across. I walked backed to car to try still couldn't do it walked back down again and asked the fella could he show me, he said I don't think you should drive it so rang desk and told me to come up which I had to wait in queue again and walk back over to car park again. All this took over 1hr which I had to drive home for 45 mins. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very efficient service. "
" Very efficient service. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" . "
" Car had numerous bumps & scratches Providing video by email is a good idea, but they should still be listed on the paperwork, I didn't have access to email when checking the car at pickup. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Easy to book and the price was good "
" Very easy to pick up and drop off. Lady at counter was very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" No problems - easy to use "
" No real problems - only comment would be that the car displayed speed in km/h but speed limits and distances in mph and miles. A bit confusing at times. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Totally stress free. Staff very efficient and welcoming . "
" Excellent professional service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Xxxxxxxxxxd "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had to change my flight. A phone call to yourselves was as helpful as a chocolate teapot. Got absolutely nowhere with Auto Europe who do not even open til 8.30 so they used that as an excuse. Hertz was open at 7 and assisted as much as possible. "
" even with a change of flight Hertz were helpful on a busy weekend and took the new flight number. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" T "
" T "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great service. Friendly staff at desk and at drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues at all. "
" Everything went very smoothly and no issues. Two minor issues with the car: - not fond of the electronic handbrake - it would have been nice to know that the headlights dipped automatically; initially I thought that the main beam was not working! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and obtain voucher "
" Although advertised as 'Guaranteed new car', it had quite a bit of cosmetic damage to frt and rear bumpers and alloy wheels. This was recognised on the PDI sheet but looked scruffy. On a positive note, it came with Sat Nav which I had not requested but was useful at times. On return at 7.55pm on 27/10/18, I returned keys to service desk in terminal and car was not rechecked in my presence. Would have liked receipt as proof of return in OK condition but told this was not available. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Again very good service. "
" Very good service, would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" car great cost turned out to be very expensive, not very happy. "
" booked hertz through Europe car took full insurance with them so no access to pay if accident or damage to car when arriving to collect car man on desk said that we had no full insurance with them asked him twice about cover on paperwork I had he was very persistent that we did not have cover with hertz so we were charged another £75 for full cover which we already had not very pleased with this man. people booking cars should be aware of this and maybe book direct with a hire company because paying £75 extra when u pick car up when already covered sounds like a bit of a money making con to me. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Phoned Auto Europe about delad flight, answered call reasonably quicky, and while operator could not help particularly reassured that there was someone at the end of the phone for advice and direction. "
" Efficient counter, car nearly new, full tank as expected. Office open later than expected which helped as flight late to arrive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Xx "
" Finding out how to open the fuel cap took 5 mins! A simple leaflet or putting highlighter on the driver's floor level lever (black on black) would be appreciated! Also more detailed drop off info at Belfast Int; its not clear where to go and what to do. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" No problems, went smoothly "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have booked through AE many times. Never a problem. "
" All good. No negatives. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to navigate the web site with a good choice of cars available at various rates overall very good service "
" I have hired cars many times over the years but this one was the best. I have never used Herz before but would certainly use them again, not the cheapest but the most efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Cannot fault anything about the experience brilliant car and staff "
" Brilliant staff, helped she I realised I'd left my licence on the kitchen table in England "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Have used auto Europe several times without problems and would recommend them "
" No problems with hire - quick and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" very happy with the service "
" fast efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First time user of Hertz and would definelty use again. "
" Airport member of staff ( a lady ) very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Great value for money "
" Swift pick up. Nice car and quick and stress free drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use website. Provides a wide range of options. "
" Efficient, friendly staff. The queue at Belfast Airport Arrivals was long and took time to get through. Actual car pick-up was quick, as was drop-off. The car was good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Always does the job "
" Friendly staff nice car to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" A good value service "
" Great service from all in Belfast at collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Poor experience. My flight was delayed which was traumatic enough but then on top when I ring auto Europe I was told I would miss my car, be stranded at the airport and get charged £110 out of my £180 for cancelling! I was also told it would be ok as I could pick a car up the next day at the airport at a cost of around £360, gee thanks. Even when I told Yvgeiny I wouldn't be near the airport the next as one way or another we had to get to our destination that night he still said we could pick it up at the airport the next day. It took 20 minutes to get through and then put on hold for a further 10 minutes and told me the poor options. He said I could ring Hertz but in all this time he could've rung which would've been good customer service. Hertz were fantastic start to finish whereas Auto Europe just tried to make a bad day even worse and laid all the blame on me when we were upset enough by a four hour plus flight delay which clearly wasn't our fault "
" Very good, very understanding about the delayed flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and efficient "
" Would prefer a paper copy of any marks/scuffs. Although Hertz have my email, a copy of the condition of the car has never been sent to me, even though I have mentioned this at the Hertz desk. The photo of the car on the iPad, does not show effectively the condition of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient, friendly and no hassle returning the car "
" Very interesting that Hertz are the only rental company at Belfast that don't charge a cross border fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Confusing information on what insurance the rental cane with - suspect I paid over the odds for full cover with Hertz which I thought I had bought already on booking with autoeurope "
" Car was old with high mileage with lots of damage to body work on pick up- not what I expect from Hertz "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" I was not aware that I could arrange the 0 excess damage waiver payment at the counter when I picked the car up at the airport branch; therefore I rang the Auto Europe customer services and kindly requested if I could be refunded the extra premium I was charged for. The customer service agent was not very helpful and did not even allow me to speak to a supervisor . He declined my request stating it was my error of choice. When I spoke to Hertz they said when this happens the third party normally refunds the money as a good will gesture as the terms are not very clear. I'm not happy at all and won't be using or recommending vAuto Europe ever again. "
" Hertz was good but they should tell customers that they can pay the waiver damage which covers the vehicle for 0 percent excess at the counter when they pick up the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hire booking service very easy to follow and efficient. Have used several times before with no problems. "
" Received very quick and efficient service from Hertz, Belfast Intl Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am happy to have any if my comments shared You will have more satisfied customers if all costs are included in the original price rather than hidden costs on the day of pick up "
" We were forced to take out extra insurance - a hidden cost If we didn't we risk being charged £1200 excess I rather pay more and have no hidden costs on the day "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Wasn't happy with Hertz, car was dirty and marked. Wasn't happy I was charged for dropping it off in Dublin when it had come from there. As everything was in kilometres and Belfast is mph. And they tried to sell me more insurance. "
" Car was dirty, lots of marks on it, also we were charged a fee for dropping it off at Dublin when the car had already come from there, so I was taking it back and getting charged for the privilege, they also tried to get me to take out more insurance. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ease of booking, great customer service at the counter when collecting the hire car and ease of drop off on return. "
" The gentleman on the Hertz counter at Belfast City Airport was most helpful, great customer service, probably the best we have experienced with car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Assuming my CC deposit is returned correctly this was a great rental experience! :) "
" Counter staff was friendly and efficient. Desk was closed when I returned the car as planned, however I had been shown where the key drop was and the whole process was easy. The car was exactly as booked! amazing. :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with the price but not so happy about the additional charges I had to pay for the excess insurance. This should be made more clear in the initial booking not hidden in the small print. "
" Same comments as above, but generally quite happy. "
" very good "
" friendly "
" Plain and transsparent pricing online. I always use Auto Europe as no other comparison can compete on price or choice of vehicle. Highly recommended and will return again. "
" Hertz at Belfast City Airport are so helpful and full of personality. They treat their customers as friends and couldn't do any more for you. Very easy transaction and great choice of vehicles. Excellent company A+ "
" Regular use over 10 years+ of your excellent customer and value for money services which have always impressed me. The very occasional 'hiccup' resolved efficiently and effectively. Have never failed to impress. Well done one and all. "
" Without doubt the best car hire company and now the only hire company that we use on our regular visits via Belfast City Airport to our holiday home in Donegal. The same well established and long serving staff always meet and serve us well on both arrival and departure. Excellent vehicles. Very much on top of their game and too be applauded for their excellent customer satisfaction and care. No stunts pulled like additional charges upon arrival for going over the border into the Irish Republic or attempting to charge for a single stone chip to bodywork, hardly visible to the eye, allegedly found upon return which occurred with other companies we engaged in the early years and too whom we would not return. Well done Team Hertz "
" Staff very helpful when i needed to alter booking "
" new system rather slow "
" It was a pleasant experience. It would have been even better if the vehicle make/model and whether it's going to be a manual or automatic is confirmed in advance. "
" The staff were friendly and helpful especially the person who handed us the key as he gave me a quick training on driving automatic van as it was my first experience with automatic ones. Only drawback was the vehicle started displaying 'Injection Fault' after we travelled for some time and we had to switch off and back on to get going. "
" Good service although very unclear that the driver needed to have credit card in their name. Also insurance was unclear as this was not through Hertz and we were still liable up to £1200 if accident happened and would have to claim back from your insurance. "
" We arrived at the desk at 8.00am to collect car. There were a couple of issues about insurance and driver and the woman at the desk was awful. She had no customer service skills whatsoever she was very rude, abrupt and most unhelpful. Not a good start to the holiday! I hope your computer system can identify this woman by the fact that she dealt with us and she is spoken to accordingly. I would not recommend Hertz to others because of her attitude. "
" Quick and easy to book. "
" Although we booked excess cover when booking the car on your site, Hertz tried to sell us excess cover at a far greater rate than we had paid, when we picked up the car and didn't seem interested in the paperwork we took with us. Stating that the paperwork was nothing to do with them. "
" I use Hertz in Derry quite frequently and always find staff very welcoming and efficient. "
" Phones calls were answered promptly and any questions dealt with. "
" The car was not as detailed at the issuing desk with many defects not highlighted. These were highlighted by myself to the person at the car.. "
" always at the end of a phone to answer any questions "
" very good service, new car also staff willing to answer any questions "
" Friendly, quick and efficient. However, the car wasn't clean and several dents weren't noted. Also I felt the £1200 excess was excessive (pardon the pun!) "
" Lovely friendly welcome Car was clean and full of petrol "
" Smooth booking online, good prices. Must inform about minimum £1200 credit card limit, as this is not the average limit to have for 'normal' people "
" It didn't say straight out that one needs £1200 as credit card limit in order to rent a car. I was forced to pay for the full insurance because: 1) I don't have £1200 limit on my card, 2) I was not allowed to split it up to two cards, or use a card of my friend (who was the passenger). Secondly, I was not informed about the fee for paying with a card, so I wasn't given a chance to not be charged for this. I signed my initials by the first line of the receipt (where the costumer service agent told me to), which was the price excluding the fee and some of the full insurance. Very misleading and horrible information! Will never use Hertz again. "
" the problem was the car was due for a service on the dashboard , i was informed by a diesel mechanic that i would use extra diesel, which cost me extra for the hire ,not good , "
" Pleasant, helpful staff at Derry Airport "
" Worked well for me "
" No problems "
" Mention that the excess needed reducing at the time of purchase . Phone line helpfull "
" Friendly service and quick sorting returned car .No waiting with family and aircraft waiting. "
" I use auto-europe all the time, never been let down. "
" Excellent service "
" very easy and straightforward process, giving good value to the customer "
" Very pleasant, helpful and friendly chap at Belfast City airport "
" All went as planned, good car, clean and economical. "
" Good service, the new system of e-mailing any defects on the car is good if its not raining when you pick it up, also anyone who is not tech savvy will not be able to compare the damage without a paper record. "
" Car a ford fiesta was good however they gave me a roi registered car whose milometer was in kilometers and not miles with no conversion. Very difficult to observe speed limits!!!!! Luckily I am familiar with the conversion and was able to cope although frustrating at time's apart from that car was excellent "
" The lady at the desk was very helpful and friendly. "
" The car was fine however they did not advise me there were no filling stations close to the airport, this was a problem on my return as I couldn't find anywhere to refill the car, and I didn't have time to drive back to the city. The car was returned half full and I was advised I would be charged over three times the price of patrol per litre. Very disappointed "
" Confirmation of rental had not been emailed to me 24hrs after booking, and I had to phone Auto Europe to ask for it to be sent. Although I booked 3 days' ahead it was considered by Auto Europe to be a "last minute booking". "
" I was not advised that Hertz now charge £5 for use of a credit/debit card, but noticed this when I looked in detail at the rental printout the next day. On returning the car I said this was the first time I had ever been charged for using a credit card for car hire - I think it may be impossible to hire a car without one so, in my view, it should not be charged for separately. The Hertz agent said the £5 charge would be refunded if I paid £60 cash for the additional driver insurance - which I did. Let's see if the refund is actually made! "
" Thought everything was paid for in advance. Turned out the insurance still needed to be paid for. Lady made me feel pressurised to buy. Not convinced I got the best deal now Really didn't understand the whole fuel thing either "
" Always smoth and easy. Excellent service. "
" Excellent service and very friendly. Cars always in great condition. "
" Auto Europe need to clarify in detail that a credit card in the named drivers name needs to be presented at the hire desk. Not everyone has a credit card and hence upon getting to the desk and finding this out you don't get a hire car and you don't get a refund either. It just needs to be brought more to the buyers attention. "
" The woman behind the desk was unhelpful, rude and unwilling to even let me finish my question never mind answer it. She was in a rush and pretty much told me to move away from the desk. I was then stranded in Belfast international with my 3 year old son. Not every one has a credit card these days as Visa/MasterCard debit cards are supposed to be as acceptable. I was told that money couldn't be held against a debit card, which is rubbish as I've used this service before. "
" The booking experience online was fine, I printed the voucher and read the small print which I was happy with as it seemed all quite normal stuff for car hire. When we arrived in Derry at the Hertz desk we were advised we needed to pay/hold £1200 on a credit or cm debit card. This is very excessive I have never been asked to hold that amount of money before in a cars for a hire car, needless to say I didn't have that kind of available funds in my account so I then had to pay an additional £20 per day for the exclusive package! This has now cost me an extra £80 on top of what I originally paid for the car hire! Your small print should show that in Northern Ireland the cost of hiring a car is a lot more than anywhere else in the world!! "
" When we arrived in Derry at the Hertz desk we were advised we needed to pay/hold £1200 on a credit or cm debit card. This is very excessive I have never been asked to hold that amount of money before in a cars for a hire car, needless to say I didn't have that kind of available funds in my account so I then had to pay an additional £20 per day for the exclusive package! This has now cost me an extra £80 on top of what I originally paid for the car hire! Your small print should show that in Northern Ireland the cost of hiring a car is a lot more than anywhere else in the world!! When we actually collected the car we noticed that the fuel tank was not full but we had to take the car back full! We did not have time to complain at the time. "
" No Queue on arrival or return - all went smoothly on both "
" Perhaps someone could be at hand to show you the main controls of the car. It took me sometime to find out how to operate the rear wiper. "
" Very pleased with the service I received, and enjoyed driving the new Focus that I was given. "
" Limited hours service; no-one to answer questions; no-one to verify car on check out; "
" Car was poorly maintained. Tyres were almost bald but I was informed they were "OK for a tiny bit more" when I pointed this out. "
" Good service, as always. "
" Terrible. Car was registered in the South of Ireland therefore I had no idea how fast (or slow) I was travelling as the speedometer was in kilometres and no MPH on the dial. Car was really really badly scratched and damaged. Embarrassed to drive it. Big stain on the drivers seat. Very poor. I paid for a Ford Focus with A/C. My car was an Astra without A/C. I did inform the Hertz employee in the airport when I returned the car but I doubt if he will report my comments back. He explained the cars condition away as they are "working" cars! In 30 years of hiring cars this was the worst example of one I've ever driven. "
" Staff were friendly enough but I had ordered a child's car seat as I was travelling with my 2 year old. On collecting keys I was told to go to the office and I would be given a car seat. I found this strange as I assumed the car seat would be fitted in the car already. I went down to the office area outside in which I met a friendly and helpful gentleman. he 'carried' the car seat to my hire car but told me I had to fit the seat myself as he didn't know how to. I found this very disappointing as I had to make my daughter sit of the grass at back of the car in order for me to do this and keep her safe(as we were travelling ourselves). I have hired cars from other companies and have never had to do this. "
" not enough staff at reception desk, had to wait in queue for some time. staff were very good but when a lot of people come off a flight looking for car hire more staff are needed. we had pre booked our car hire but if we had not we would have gone to one of the other car hire firms at the airport due to queueing. "
" Auto Europe was good and the prices better then the actual company website. However I wish someone would of told me about Hertz taking £1200 from my account in case of any damage and that I wont get it back until 25 days later. I have rent to pay. "
" Hertz taking £1200 from my account in case of any damage and that I wont get it back until 25 days later. I have rent to pay. It was lucky I had that in my account. "
" Will use again - no problems encountered. "
" Hertz lack of charging for taking car over Irish border assisted our decision "
" Much better than sixth which I used to use when going to Belfast "
" I was given a total wreck of a car. It was a disgraceful mess. I could not take it on long journeys as it would have stopped working. I have emailed HERTZ. "
" Over charged me, held £3255 deposit which maxed my credit card leaving me no funds for my trip away. This was a friends wedding which I was paying lots towards rooms for guests etc, however thanks to Hertz it all went very very wrong. "
" There was a hidden 144 euro charge that I was not made aware of when booking. It was not until I had made all my flight and accommodation bookings that I was advised of this charge, by which time it would have cost me more money to cancel all those bookings. Very unhappy. "
" I was charged £5 for using a credit/debit card and 144 euros for taking the car from Derry to Dublin. The car was a RoI registered car therefore needed to go back to Dublin anyway, so why was I charged this when I saved Hertz the cost of a driver. Very unhappy. "
" Easy to use "
" The staff in Belfast International Airport were fantastic- thanks again for everything "
" Very pleased as always with Auto Europe. Efficient service, value for money costs and good information provided re the rental. "
" Generally we find the cars good from Hertz and the one we had was too. The service at the point of collection and drop off was also good. However, the documentation was unclear so I have put towards dissatisfied . We have just received our credit card bill and we have a debit amount from Hertz for £187.30. We have no idea what this is for as there should not have been any charges as we had prepaid the car hire with Auto Europe. We handed the documentation in to the Hertz desk at Belfast airport and did not agree to any additional charges. As is usual they took our credit card number. All was said to be satisfactory on returning the car. I wonder if you can help us with this please. Late responding as I have been in hospital. Thank you "
" £84 for a 10 day rental just can't be beat, excellent prices, I always use Auto Europe. First class service. "
" Waited about 1 hour in a queue due to a lot of passengers booking through Hertz, but got a free upgrade, so not too bad as the staff were trying to process as quickly as possible. "
" Excellent "
" Great friendly staff "
" No problems everyone very helpful. "
" No problems "
" Trouble free booking process and I'm very happy with the service I received. "
" Excellent service received both on pick up and drop off. "
" as always, very smooth operation, all worked out well, thank you "
" very friendly assistant, who gave us good advice and help. "
" Efficient and professional "
" Very professional "
" Always great prices through Auto-Europe! Also easy to change your booking if you need to. Sometimes don't get the best cars through the car hire companies, but they hire them out through Auto-Europe to obtain business share. "
" Hertz usually have great cars, but they now use an email system instead of a paper sheet to record vehicle defects. The problem with that is the email takes too long to arrive, 10 minutes plus so that you are left waiting by the car to check the recorded damage or you leave without checking. Also, the photos in the PDF don't show the slight but significant damage that well so it is impossible to check the car against the recorded damage. Apparently the photos are taken every time the car is returned, but they have a lot of cars coming and going. In saving a bit of paper, they have created quite some frustration and worry. "
" Just keep up the good service. "
" All good. "
" Very helpful and customer friendly. "
" Very helpful and customer friendly . "
" I have used Auto Europe many times before and have been totally satisfied by their telephone booking. Unfortunately I cannot say the same about the car hire company Hertz. "
" This the second time that Auto Europe have provided me with a Hertz car- I have been dissatisfied both times. This time the vehicle provided smelt very strongly of cigarretts and the 'service light' on the dashboard remained lit. There was no Hertz man at the collection point so I phoned Hertz in the terminal building with no reply. I had to proceed on my journey because of an urgent appointment. On my return I was told that they knew about the Service light and that they could not stop customers smoking in the vehicle!!! There was a 'no smoking' sticker inside the vehicle. I had to purchase an Air Fresher spray, sprayed every time I entered and left the vehicle. This was not a satisfactory or acceptable excuse and very unpleasant fo me. "
" used many times and very good "
" Gave lots of lovely pictures of the minor damage before pick up.Should also have checked the exhaust banging on the chassis in low revs. Really annoying. Also there was nobody there to check the condition of the car on return, which means they could say the car had been damaged (which it wasnt) whilst I had been using it. Rather dissatisfied with such a large company. "
" As always and I use you quite a lot, it was very satisfactory. All went smoothly which made it stress free. thank you. "
" very smooth operation, pleasant staff and all went well. "
" Easy to book and much cheaper than direct booking "
" Although all members of staff in Belfast were very friendly they were short staffed on the day and the young woman assisting the guy with my collection whilst still serving herself faiked to see I had already got excess insurance cover with my original booking which I had forgotten, but was clearly shown on papetwork. She didnt tell me the fee was a daily fee not for duration of rental. I rang to complain but as yet 10 days later I have recieved no response. I am most upset and feel it was missold and misleading. "
" Everything was great!! Easy site to use, Good price and we will definitely use this again! "
" Everything was great!! Lovely car and good service! Will certainly do this again!!! "
" Auto Europe ROCK ! Consistently brilliant ! "
" The 2 dents on the car were marked on the wrong place on the pre-rental. I telephoned the office from the car park and it was corrected quickly (I hope). "
" Easy booking, cheap rates. Travelling to Belfast by boat, park your car in Cairnryan, go as foot passengers and hire a car through Autoeurope and save lots (we saved £112) verus taking our own car "
" Quick and friendly service, car was as described "
" Very happy with your service "
" Overall the service is good. However, the return office in the returns area at Belfast City Airport is often unmanned, which means that returned cars are not inspected and signed off when returned, but some time after the renter has left. Other hire companies seem to have more staff available for returns. "
" Efficient booking of hire car which lead to a smooth pick up "
" efficient service at the arrival desk and the returns office. Not totally happy about the pre-inspection report being a series of photos online which do not show any detail whatsoever - preferred to have a bit of paper with the marks drawn on the diagram of the car - might be old fashioned but it showed where the scratches were! "
" Very easy and straightforward booking process. "
" Very pleasant staff. Car was really nice. "
" Good information and competitive price. Also ability to travel into the Republic of Ireland without an extra charge. "
" Very pleasant customer service attendant at desk when I picked up the car. Also very helpful attendants when I returned the car. Well done Hertz. Only down side is the Hertz £18.99 per day excess protection charge quoted by Hertz.... if more reasonable I would have considered it. Got a better deal online. More competitive price there and you'd make more money. "
" I founded the best deals on this website! Super! "
" Always very helpful and great. Cars very good in condition and very clean. No hustle at all. Highly recomend. "
" Easy booking, fast & efficient transaction. "
" Pleasant & friendly staff. Beautiful car. "
" Good value "
" Great that cross border travel included "
" great website "
" always a pleasure "
" Great service , thank you so much "
" None problems , great people to deal with "
" Smooth service, value for money "
" Can't wait to rebook another vehicle Many thanks "
" So quick simple and easy to collect and no problems with early drop off Many thanks hertz "
" excellent good vfm "
" excellent "
" Good value, good prompt service but what I like is knowing who is supplying my hire car before I book and having a choice. "
" Good service, car as requested, full to full fuel "
" Efficient process and reasonable additional insurance. "
" Good customer service and great little car. "
" Good service everything was as described and will be using Auto Europe again. "
" Good service with polite and helpfull staff "
" Very competitive, efficient, straightforward booking process. "
" Always, courteous, friendly and efficient. "
" I had no problems with the service I received "
" I was professionally treated "
" very pleased with the service we received, The Gentleman on the desk was extremely helpful as were the men at the compound. "
" same comments as above apply. Car was very clean and in good condition. "
" Will use again , great service "
" Great company "
" Auto Europe always give a choice of car hire companies at very competative prices. "
" I have hired from Hertz in Belfast several times now and the staff are always very friendly. I am always happy with the cars provided and the price has always been competative. "
" Very easy to book and v good value "
" Very efficient and comprehensive service "
" First time used your services will certainly use you again and recommend you to my friends and relatives. Thanks "
" Excellent Service. "
" Totally satisfied web site easy to use and well informed with emails great value for money. "
" Excellent service from collecting car in airport to returning car and the car was in super condition lovely and clean . "
" Have used Auto Europe on many occasions and have always been happy with the service. "
" Very good service would use again. "
" very quick and efficient. "
" quick and efficient. "
" Competitive pricing. Efficient website. "
" Efficient staff upon arrival at airport. Car was clean and just what we ordered. Car conveniently located just outside airport "
" Very good value, simple booking system. "
" Our booking was made out of hours by accident of the international booking process. However the Hertz rep waited 90 minutes longer to meet us at the booking desk with no qualms to help or assist us. Excellent service. "
" Website is very easy to use. "
" Staff friendly and efficient. "
" Auto Europe is very good and Leo at your call center is the best I always try to use him "
" New check-in system at BHD where they get you to sign on a ipad type device to accept any damages on car yet you haven't even seen car. this should be done i the car park after customer has had a chance to check over car. Our rental had several other marks/damaged not listed & no one from Hertz around. Also we did return car full of fuel but noted they charge OVER £300 if you don't - this is extortionate and cannot be justified!!! "
" good service ,helpful when we had a problem with credit card,they sorted it for us.car was excellent spotlessly clean and very economic ,well pleased all round. "
" had problems at dublin airport 2yrs ago was a bit apprehensive about using hertz again ,but was well pleased with the excellent service at belfast international,my faith restored "
" The online booking procedure was very easy & I had my car sorted out within about 20 minutes. "
" The pickup & drop off procedures were simple. The staff at Belfast was friendly & helpful. "
" Booking through Auto Europe was trouble free and the rental was as expected. "
" Hertz rental desk is conveniently situated within the airport hall. I received good service and provided with the car which I expected in a clean condition. The Ford Focus was very suitable for my needs. Returning the car also went smoothly. "
" Booking was easy and straight forward. "
" Having hired cars recently Hertz are by far and away the most organised hire company. The is minimal queuing or waiting time. The staff are friendly and extremely helpful. The are located for pick up and drop off in the most convenient place. Importantly there are no added extras or unwanted suprises and you get a car equivalent to the one you actually ordered. The car we got was extremely good. All in all a very good car hire experience and highly recommended. "
" QUICK AND EASY WEB SITE BOOKING AND INEXPENSIVE "
" EFFICIENT, FAST AND FRIENDLY CHECK-IN TO PICK UP CAR. WAS UPGRADED TO AUDI A1. ONLY SLIGHT PROBLEM WAS THAT CAR PARK PICK-UP POINT HAS NO HERTZ STAFF SO I HAD TO RETURN TO TERMINAL BUILDING TO REPORT A MINOR CHIPPED PAINT FLAW THAT HAD NOT BEEN PRE-IDENTIFIED TO ME "
" Can't fault you, very very Pleased "
" Didn't expect to get a Dacia Duster. Brilliant "
" Best value for money I found when searching online. "
" Staff on the desk on arrival were very friendly and efficient. Member of staff met us immediately on our return. Whole process was very smooth. "
" It was very easy to make the booking and everything went smoothly "
" Friendly and efficient service though the record of damage to the car was not initially accurate. This was rectified without difficulty "
" very straight forward to book online with a good selection of rental options "
" fast and efficient service, car was clean and ready to use "
" very straight forward to book online with a good selection of rental options "
" fast and efficient service, car was clean and ready to use "
" At this time I would leave everything as it is ifit all works dont fix it "
" Good service and top rate cars. "
" Could not fault anything "
" Very helpful well pleased with every aspect of the service "
" Everything was fine "
" Get the reception staff to smile - the staff at the car dispatch and return were excellent "
" Everything was as expected from the Auto Europe team. "
" Our flight was late arriving at Belfast and we didn't arrive until 45 minutes after Hertz closing time but they waited for us to arrive and were very pelasant to deal with. "
" everything went according to plan no unforseen problems "
" staff at airport very helpful "
" Good. No problems. "
" Excellent all the way through. Absolutely no problems and extremely satisfied in evry respect. Quick pickup, good car and superb value for money. Enquiries answered quickly. "
" The service and vehicle provided were both excellent "
" The vehicle provided was excellent "
" I had never used Auto Europe before this booking. I have found the service really good. I would definitely use again! "
" Efficient and friendly staff! The rental was all very smooth with no problems at all. "
" An excellent service!! Found your website very easy to use!!! "
" Again, very happy with service!!Time to complete paperwork formalities was minimal and I was away in your lovely clean car within a few minutes!! As always, the staff at Belfast airport were helpful and friendly!! "
" An easy trouble-free car hire experience. Love the excess refund cover which I always take as it's so much cheaper that the waiver option offered by the rental provider..... thankfully I've never had to use it in anger!! "
" Quick & efficient pick up. Was offered an upgrade option for a small premium but was very happy with the vehicle provided. Would definitely use the Auto Europe / Hertz combination again "
" They were very helpful and efficient. "
" Sorry can't think of anything to change. The staff were helpful and informative. The car was as it was described and where it should be. No problems at all. Thanks. "
" Whilst the service I received from Auto Europe was absolutely fine, the car I was offered by Hertz on arrival was not as booked. It was changed on request. "
" The car I was offered by Hertz on arrival was not as booked. It was changed on request. "
" This is the second time I've used Auto Europe and I can thoroughly recommend them. Online booking was intuitive and fast and the voucher was accepted immediately by the Hertz check-in desk. Trouble-free car hire, thank you. "
" The desk guys were polite and efficient and made the pickup & drop-off appointments really easy. Thank you Hertz. "
" Excellent service. Very helpful staff. No issue when flight times were changed twice!!! "
" Very friendly & helpful staff. Car was ready to pick up on arrival. Staff out to check car as soon as we had parked. Great service. "
" No real problems, but found the voucher system confusing...never received an e mail with attached voucher, had to login and find it. I think I should have had an e mail. "
" Car supplied would have been great...however.... There was a dent in the bonnet which was not picked up by their inspector on his check list. (I spotted it myself) The tax disc had expired in March (I was told this "wasn't a problem" when I enquired). The handbrake was in a dangerous condition and the cable was so stretched that I had to leave the car in the appropriate gear, even on a very slight slope. The car should not have been supplied in this state! "
" Everything with Auto Europe went without a hitch especially as I needed to make some changes to before the trip. "
" Not happy at all - when I got to the desk to pick up the car the lady said I didn't have any insurance, I challenged this and said I thought I had but she said no. The person who was travelling with me also heard her say this - so rather than going with our insurance I ended up paying more. Once checking this out we realised she meant 'full' insurance - she was not clear and I feel her tactic was a little underhand and unfair. "
" Great price, can't wait to use again in a few weeks "
" Staff were very helpful. Thank you! "
" Really good service would definately use again "
" check out clerk forgot to tell me about the exit code which caused a slight delay but apart from that easy process "
" Very pleased with service at airport and with hire car "
" As above "
" Very competitive rates "
" great value.. a pleasure to use your company "
" Hertz at Derry airport are always great to use "
" Very easy process. No hassle "
" A little delay at the desk. One person attending but on the phone. Would have thought there would have been back up "
" Very helpful staff, with quick service "
" Very helpful staff, with good and quick service from Hertz "
" Always easy to deal with and efficient web site "
" Very helpful and courteous service both on collection and drop off, will happily use again. "
" Very easy booking process "
" Very nice almost new car - excellent value "
" Excellent service. "
" Excellent service. Quality cars. Very clean. Staff excellent - in particular, William is very professional - always a pleasure to deal with. "
" very happy overall "
" Hertz provide a very good service "
" Excellent service. "
" Very friendly and efficient service. "
" Very straight forward and effecient. "
" Very good little car. "
" Easy to use and competitive prices "
" Offered upgrade to BMW for £15 per day- the worst Car i have ever driven. Uncomfortable, gear box awful, access restrictive, all in kilometres when road signs in mph. Feel conned into a worse vehicle than I booked "
" Good service,, quick and efficient. "
" Have used this service many times. The staff at derry are always pleasant and efficient. "
" The booking process was simple and easy. Car hire is very reasonably priced and lower than the competition. "
" There was no representative available to receive the car and check in my presence "
" All went well, checkin and check ou were fast and efficient "
" the additional driver charge and the full insurance charge hertz wanted was extortionate. "
" see above "
" I've been using Auto Europe for a while now and they're my first choice when it comes to renting a car. Good prices, flexible and reliable. Very happy in my dealings with them. "
" Friendly counter staff and hassle free, returning the vehicle was straightforward. "
" Having to wait 1 1/2 hours in the queue to actually get the car is not acceptable. The car once we got it was fine. "
" same as above. Having to wait in the queue for 1 1/2 hours with 2 young children, going past the time we actually rented the car from is disgusting and a lot of hard work trying to keep the children happy in a line. Put everyone in a grumpy unhappy mood "
" fantastic great service "
" friendly great service "
" Excellent price good car easy pick up and drop off would recommend "
" good car easy pick up and drop off would recommend "
" What I found useful about booking through AutoEurope as opposed to similar sites is that the options returned displayed the hire company the car would actually be booked with. WIth other sites this is not always known until you have made the booking. For me it is important to see this information over others as I may prefer to pay a little more to go with a company I have used before that I've had a positive experience with rather than one that I haven't or haven't used before. "
" Overall I was satisfied. We had no issues with the car and it was checked over and signed off when we returned it so we had no concerns that they'd try and hit us with an additional bill after we'd returned home. What I did have a BIG issue with was having to pay for some sort of insurance at the desk on collection. The staff member on the desk essentially made out that this additional cost was compulsory and insisted that we should get it. This ended up costing us more than the car hire its self. If this cost is compulsory I feel that it should be included in the cost of the hire at time of booking or there should be some sort of notification that this is what they'd advised. I have never had this sort of additional cost before. "
" Excellent value and very easy to use "
" Very high excess but good service "
" Efficient service and good price. What else do I need? "
" Very high specification car supplied (SEAT Leon), which was clean and well maintained. VERY convenient for the terminal building. "
" We didn't get the car we expected we got a Ford Fiesta (bigger car) which was great for value for money! I had to chase up the booking confirmation email originally as the money had left my bank account but no confirmation email followed- other than that, good service! "
" We arrived 15 mins early and had to wait for the car to be ready but that was fine. We got a bigger car than we anticipated which was great as we didn't have to pay anymore money. "
" Very pleased "
" Friendly helpful staff "
" Very easy to book and excellent value for money. "
" Easy pick-up and drop-off at Belfast airport. Thought the £515 refundable deposit was slightly excessive. "
" Excellent service, liked being able to see rental Company name prior to booking. "
" No problem with the car. However, I suggest 'Class' is clarified as they provided a basic, Ford KA (mini) when I had paid for an Economy (i.e. Corsa or equivalent). They offered to upgrade for £5/day. I appreciate that it is always difficult to be clear with this as different rental companies have the same/similar cars in different rental classes. "
" very helpful and resent my car voucher as there was an error on it straight away, great price compared to the hire car sites. "
" i was informed that there was a couple of marks on the vehicle, but i was not happy about the cleanliness of the car as it was dirty inside, this was a bit annoying. "
" Always good value for money. "
" A bonus that I can collect Nectar points! "
" First class service, cheaper than going direct to the car hire companies. Will use again. "
" Good class of car "
" Great service from start to finish ! "
" GREAT RATES BUT AT WHAT COST TO THE HIRER? SEE COMMENTS BELOW RELATING TO THE HERTZ CAR THAT I WAS GIVE "
" THE CAR WAS OLDER THAN USUAL FOR HERTZ HIRE CARS WITH SIGNIFICANTLY OVER 30K MILES ON THE CLOCK. THE REAR TYRES WERE AT OR BELOW THE LEGAL TREAD DEPTH AND THE CAR HAD HEAVY VIBRATION FROM THE FRONT ESPECIALLY UNDER BRAKING. THE HERTZ REP WHO RECEIVED THE CAR ON MY RETURN TO BELFAST AIRPORT CLEARLY KNEW THE CONDITION OF THE TYRES AS HE TRIED TO CONVINCE ME THAT THEY WERE JUST WITHIN THE LEGAL LIMIT WITHOUT EVEN INSPECTING THEM. THE REPRESENTATIVE THAT DEALT WITH ME WHEN I COLLECTED THE CAR WAS PARTICULARLY UNPLEASANT ESPECIALLY WHEN I ADVISED HER THAT I WAS A MEMBER OF THE HERTZ PRESIDENTS CIRCLE TO WHICH I WAS ADVISED THAT IT DID NOT COUNT FOR BENEFITS. IT WOULD SEEM THAT A-E ARE GETTING GOOD RATES BY BEING GIVEN POOR QUALITY CARS "
" Very good service. "
" Quick and efficient "
" Very easy to book any car and happy with service "
" Very good service and good assistance "
" Extremely good value "
" Very helpful "
" Very helpful, called me to warn re. lack of child seats at my selected rental agent and helped change to one who did have child seats. Exceeded my expectations. "
" Also very helpful: I misbooked for a car from Belfast International when our flights were into/out of Belfast City. Gave me a car (small premium for a bigger car than ordered) within 5 minutes, helpful, friendly and efficient throughout. A complete pleasure to deal with! "
" The whole rental process was easy and without complications.Thank you. "
" The staff on the desk were very friendly, helpful & professional. All in all a very good start to our visit. Thank you. "
" I got a much better offer here than dealing directly on company car hire websites. I hate hiring cars but everything ran smoothly. I was satisfied with the car hired and the ease of booking it through Auto Europe. "
" I was offered a free upgrade at the airport desk which turned out to be the model I usually drive. This was very welcome and the service at the desk was friendly and courteous. "
" no great service as always "
" car great, though reception guy at Belfast, was very very pushy, trying to get me to upgrade to bigger car and very pushy over insurance, when i said no for fourth time, his attitude changed and couldn't wait to get rid of me asap. Apart from that very happy with Hertz "
" No problems whatever, very straightforward, an acceptable price with excess insurance, quite a saving on in airport price. "
" Hertz upgraded me to a good spec 5 door diesel Fiesta. Quick and easy pick up and drop off "
" No problems with Auto Europe. Good price! "
" No problem with staff or car, however whewn we collected the car at 9pm there was nobody to show us the car and its workings. Where the light switches or heating buttons were etc. When we mentioned this on our return we were told that hanbooks got stolen. I understand this but how about an abridged version with the basics? No problem with the car! "
" I was really impressed by the service and the hospitality of the agent. It was a seamless transaction, no fuss and very simple. It was very reasonable price and the car was full of fuel on receipt, just had to return with the same. I was very satisfied with the service overall. I would recommend to all my friends and family. Regards Raymond Britton London "
" They were just great, very pleasant, helpful and hassle free "
" No problems with bookings "
" The car that we had, had diesel spilt in the boot which we didn't discover until we reached our destination. We had traveled for a christening and couldn't wear our coats even though it was pouring with rain as the smell of diesel was so overpowering. It really put a damper on the weekend which was supposed to be a special family occasion "
" We were quite happy with the car, however we felt the extra charge for the excess waiver was far too high. "
" Very easy and no hassle "