HERTZ NORTHERN IRELAND Car Rental Reviews

BELFAST, IB - Reviewed by ROBERT - 01 September 2025

" Worked all very well via Auto Europe, thank you. "

" I don't often comment however on this occasion I have to say how great the Hertz staff were at Dublin Airport. Having satisfactorily dropped off the car, I accidentally left a small holdall bag on the transfer bus to the Airport Terminal. On realising this at bag drop off, I called Hertz in the hope they'd be able to assist. Within a couple of minutes, they'd called me back having found the bag and then arranged for the bus driver to drop it back at the Terminal for me. In all it took me 10 minutes from realising my mistake to having my bag back. Thank you so much Hertz Dublin, you really pulled out the stops. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by HENRY - 28 August 2025

" Nice car "

" Nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 25 August 2025

" Everything went very smoothly "

" Everything was great "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DERRY, IB - Reviewed by ANNAMARIA - 20 August 2025

" The Hertz Employees were amazing! I always use Auto Europe for car hire!! "

" The Hertz Employees were so helpful, kind and patient! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HEATHER - 19 August 2025

" Very happy "

" Friendly efficient staff, very clean functioning car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by RUTH - 14 August 2025

" As above "

" The price for rental was more than 3 times what I paid in June 2025, if this is purely due to holiday demand, this increase is very unfair! Also my car was a ROI registered car so mileage dial was in kms not miles. Speed limit in NI is in miles so unable to assess speed accurately. If ROI cars provided please ensure they are compatible for UK driving "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by PETER - 13 August 2025

" You had a good selection of cars at great prices ......what more could anyone want? "

" Quickest easiest pick up return I've ever seen! Totally hassle free and super easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARY - 11 August 2025

" Easy to book car hire "

" Friendly staff. Travel to Belfast a lot and mostly use Hertz as prices are competitive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 08 August 2025

" It did the job that was needed. "

" Car had lots of dents and felt underpowered for slight inclines. Otherwise, it was good. On drop off, staff initially not welcoming (told had to repark the car at a very particular spot which wasn't signposted or made clear as you drove in). Pick up staff very welcoming and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by GEOFFREY - 13 July 2025

" Good experience all round "

" Straight forward through Autoeurope and great service from Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARK - 15 May 2025

" Easy to book, good choice of vehicles at a great price. Good cancellation policy which is a must these days. "

" Friendly staff, quick and efficient at collection. Car better than expected in excellent condition. Drop off easy, served by Aaron who was excellent, very friendly and chatty doing what needed doing quickly and efficiently with no fuss. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by COLIN - 07 April 2025

" Hertz car rental are a complete disgrace to ensure that you take out their car insurance. and have no empathy. Your policy needs to be reveiwed. "

" Upon arriving they asked for my credit card, I tried to do via my phone which was not accepted. I then input my card and the system rejected it. I tried phoning my bank which was out of hours. The counter staff was blatantly unhelpful saying you have 10 -15 to resolve as his day was finishing. The only option was to do via my credit card and he would proceed if we took extra insurance which we had already done. I had no other option despite paying extra insurance already. I will never use Hertz again, i hire a car 3-4 times a year. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDONDERRY, IB - Reviewed by STEPHEN - 21 March 2025

" Unless this was a genuine mistake then I suspect AutoEurope are disreputable and defrauding their customers. "

" I was charged a fee for using the car in Ireland although AutoEurope said it was included. Because of a break in the contract I will now have to enter into litigation to reclaim the £25.00 charged together with a reasonable amount for my time. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DARYL - 21 February 2025

" As above "

" All very straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by WILLIAM - 12 February 2025

" Counter staff are always very helpful and friendly "

" Counter staff are brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by WILLIAM - 11 February 2025

" Counter staff are always very helpful and friendly "

" Counter staff are brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by VIVEK - 03 February 2025

" I felt cheated by Autoeurope as they refused to change booking timings as flight was delayed due to storm Eyown Hertz was happy to provide the car if Autoeurope changed the timings online "

" Unfortunately I did not receive the vehicle ( hired car) due to storm Eowyn and the flights getting delayed I contacted Autoeurope to change the timing to delayed flight timings which they refused. Autoeurope cheated me of the money paid to them "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by SINEAD - 05 January 2025

" As above. It was auto Europe we contacted. "

" Despite calling auto Europe 3 times to let them know we were delayed there was no car for us on arrival. No cars at all available. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by TRACEY - 12 October 2024

" Easy to work with and value for money "

" Efficient, staff pleasant, car good, one dent . "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by JAMES - 31 August 2024

" My driving licence was out of date which I appreciate was my fault. I rang your team to transfer the booking to my dad who was with me. They said no and I could cancel it for £90 and rebook which would be over £400! I had paid you and any other company would just charge an admin fee to change name. I will never be using you again. I had to hire another car for my dad at £350. Just can't believe you wouldn't let me change the name for an admin fee "

" My driving licence was out of date which I appreciate was my fault. I rang your team to transfer the booking to my dad who was with me. They said no and I could cancel it for £90 and rebook which would be over £400! I had paid you and any other company would just charge an admin fee to change name. I will never be using you again. I had to hire another car for my dad at £350. Just can't believe you wouldn't let me change the name for an admin fee "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by KIRAN - 30 August 2024

" When I went to collect the car I booked, I found out that it wasn't available, and I was given a different car. I had booked a manual car, but they provided an automatic instead. I contacted Auto Europe, and their customer service informed me that they are only open on certain days with limited hours. The issue was not resolved, and the representative was very rude. Hertz also held a large amount of money from my credit card, which was not mentioned anywhere in my booking. I'm not satisfied at all and would not recommend Auto Europe to anyone. "

" When I went to collect the car I booked, I found out that it wasn't available, and I was given a different car. I had booked a manual car, but they provided an automatic instead. I contacted Auto Europe, and their customer service informed me that they are only open on certain days with limited hours. The issue was not resolved, and the representative was very rude. Hertz also held a large amount of money from my credit card, which was not mentioned anywhere in my booking. I'm not satisfied at all and would not recommend Auto Europe to anyone. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by HELEN - 29 August 2024

" As above "

" Very good service and quick check out at the airport. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DAVID - 27 August 2024

" Excellent service "

" Everything went very well The lady at Belfast International Airport who did the paperwork was very nice and friendly The car was clean and I good condition On returning the car to Belfast City Airport everything went smoothly Would recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ROBIN - 05 August 2024

" CUSTOMER SERVICE STAFF WERE GREAT. I WAS EXPECTING A NEWER CAR - THE ONE PROVIDED WAS 3 YEARS OLD. I WASN'T EXPECTING AS MANY DINTS AND BUMPS ON THE CAR AS THERE WERE. BOTH DISAPPOINTING "

" I FOUND THE SAME CAR £20 CHEAPER THE WEEK BEFORE I FLEW OUT. I WAS NOT HAPPY ABOUT THIS. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BELFAST, IB - Reviewed by RICHARD - 02 July 2024

" Great price with option to change if date changes or you find a better price. "

" The hire car I was given had bird's dirt over the top edge of the bonnet. It looked like it had been their a long time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by PATRICK - 07 June 2024

" Car was not ready, only one car left to chose from, an old, 5 year old car, high mileage, lots of dents, scratches, tyre faults. Uploaded several tyre pictures as was really worried about a blow out. Got no response. Did not use the car much due to this. So, an extremely unsatisfactory rental. Very dissatisfied. "

" Car was not ready, only one car left to chose from, an old, 5 year old car, high mileage, lots of dents, scratches, tyre faults. Uploaded several tyre pictures as was really worried about a blow out. Got no response. Did not use the car much due to this. So, an extremely unsatisfactory rental. Very dissatisfied. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by DEREK - 28 May 2024

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ZOLTAN - 24 May 2024

" The above mentioned problem should be solved otherwise it's not worth to rent car at other agency but only at who provide physically the car !!! "

" I made a contract with you where it's written that the deposit is 1,200 GBP, when I picked up the car I have had to pay 1,660+ GBP for the deposit and Hertz informed me that the full insurance is not full insurance at Hertz...so I wasn't happy !!!! Luckily I didn't have any problem with the car, but if is? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by PAUL - 16 May 2024

" Great experience No problems at all "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 06 May 2024

" All good "

" I am a regular customer. They provide a very good serviceall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ANTONY - 27 April 2024

" I booked my hire vehicle and then had to pay extra instead of top of what I already paid. They wanted a £1800 credit card deposit,my card limit is £800 otherwise I couldn't take the car, if I had known this before hand I could have made other arrangements. "

" I booked my hire vehicle and then had to pay extra instead of top of what I already paid. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRISTOPHER - 16 April 2024

" I turned up at belfast and there was no rental booked. I then had to pay more for an on the spot rental as you couldnt get one organised. 10 days later you have not provided my refund. Really poor customer service that cost me money and wasted my time. I have very little positive to say about my experience with you. "

" Were happy to provide me with a over prived on the spot rental because auto europe let me down. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DERRY, IB - Reviewed by SARAH - 10 April 2024

" Great experience. No problems. "

" Everything ran smoothly. There was quite a wait at the airport to check in for the vehicle though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GREGORY - 07 April 2024

" Always good "

" It was ok, not great & certainly not perfect "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by ALISTAIR - 22 March 2024

" See question 3 above. I am looking for help for an unexplained charge. "

" Al went well until the return. I returned at 04:00 hrs and filled the car up, took pictures and dropped the keys through the letterbox as per the printed instructions on the Hertz Door. I never received any communication that the return was accepted (and still haven't four days later) and then I had a charge placed on my credit card for $76.02 which has no explanation attached. I am not at all happy about this. I have tried calling Hertz at Belfast International Airport but the phone is never answered. Can you help? "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHARLES - 12 March 2024

" Hertz were good. "

" Friendly staff at airport. No hustling to buy extras, just a polite offer. Checking in on-line helped make airport experience smooth and easy. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BARBARA - 01 February 2024

" ........ "

" ........... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARY - 22 January 2024

" As always great service "

" As always great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ROBERT - 04 January 2024

" All very easy "

" Mike at the desk was a gem gave us a bigger car sorted out insurence was really helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ABDUL RAHMAN - 09 November 2023

" Great rental through Hertz despite some last minute changes to my plans! "

" Great rental through Hertz despite some last minute changes to my plans! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHARLES - 28 October 2023

" Brakes very sharp at low speed! "

" I am still waiting for my bond on my credit card to be removed and as I paid for insurance Supercover which I think now was very expensive, as I miss heard to cost at the pickup. Also I did not get the car I ordered, so some controls were in a different place. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by GERHARD - 24 September 2023

" Hertz Northern Ireland is the most inconsiderate car rental that does not have the safety, wellfare and convenience of their clients at heart! "

" Hertz Northern Ireland absolutely doesnt care about the safety, wellfare and convenience of their clients. Now for the 3rd time i have been given a car not compatible with Northern Ireland Roads, the speed there ios measured in miles not kilometers. They keep asking if I plan to cross the border to the Republic of ireland and I always tell them no as its not on part of my travels, therefor it should be in the costomers best interest to issue a car that measures in Miles. worst when i talkked to them they said they done have these cars that measureas in miles in a northern Ireland car rental! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 2

BELFAST, IB - Reviewed by JAMES - 05 September 2023

" Auto europa were very happy to accept my debit card but your associates wouldn't. Absolute con "

" I paid£212FOR 4 DAY CAR HIRE WHICH I PAID ONLINE WITH MY DEBIT CARD,SO FAR SO GOOD, BUT WHEN I ARRIVED AT THE AIRPORT I WAS TOLD THAT I HAD TO PRODUCE A CREDIT CARD WHICH I DON'T HAVE OR SM LIKELY TO HAVE.SO I WAS TO PAY AN EXTRA £140 To receive the keys for another set of insurance that I already had.if I thought I'd to do that I'd never had hired the car in the 1st place "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by DAVID - 12 August 2023

" Auto Europe and hertz sub hire was confusing I wasn't sure which one I had the contract with "

" Counter staff tried to charge me again for the rental I'd already paid for. Also they demanded more excess than was agreed on the auto Europe contract "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by LINZI - 04 August 2023

" Hidden costs with rental companies should be shared. "

" Staff were great. The car was downgraded to a cheaper option. The vehicle stunk of cigarette smoke and the brakes needed looking at. The payment did not cover the full rental which was disappointing. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by IVAN - 10 July 2023

" Easy on-line booking process and documentation. Good value rates with quality hire companies "

" Staff friendly, informative and helpful. No pressure to buy extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 29 June 2023

" Very satisfied with vehicle. "

" Excellent service at counter at George best airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by EDWIN - 27 June 2023

" Only downside is the rising cost of car hire in the last few years. "

" Car as advertised. Clean and in excellent condition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PATRICIA - 22 June 2023

" Very smooth, no problems "

" Very smooth, no problems stuff all lovely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JENNIFER - 19 June 2023

" Just what we hoped for. "

" Very efficient service. Good car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by NEIL - 06 June 2023

" Easy to use and good value "

" Friendly & helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARK - 17 May 2023

" Great price, good choice of vehicles and easy collection and drop off. "

" An excellent service apart from damage to the vehicle that wasn't recorded. Staff great and told to upload photos to their website. Wouldn't work so had worry until returned in case of charges. Same guy on return was fine, no issues just unnecessary worry "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by STEPHEN - 24 March 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOSEPH - 20 March 2023

" Auto Europe always provide a very competitive quote and when you take out the all inclusive policy its a weight off your mind "

" Couldn't fault my experience from start to finish. Very efficient, nice Ford Kuga and easy return process. Would recommend, only negative point I have is I wish that all hire firms would stop their cross border charges in ireland "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PAUL - 18 March 2023

" A bit shocked that after taking all the insurances with Auto Europe . Hertz still locked £1400. on my card. And they have started the cross border charges again "

" A bit shocked that after taking all the insurances with Auto Europe . Hertz still locked £1400. on my card. And they have started the cross border charges again "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by BARBARA - 16 March 2023

" All very smooth from collecting the car at Belfast City airport until I dropped it off at Belfast International. Staff very nice too "

" Everything went very well, it's the first time I've collected a hire car from one airport and dropped off at a different one but there were no problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by MICHAELA - 03 March 2023

" Thanks a lot to Martin in derry! "

" Martin was a***** Amazing customer service Easy pick up & drop off A star lovely car nice to drive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANDREW - 24 January 2023

" No problems. All good. "

" The only problem was that the squibber kept getting frozen and not working, just when we really needed it to work (in snow and slush). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by BRENDA - 08 January 2023

" Overall, everything went very smoothly. "

" Staff at the rental desk were friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARY - 03 December 2022

" Very good "

" As always very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ALAN - 05 November 2022

" Very efficient "

" Tge staff were very informative and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by COLIN - 02 November 2022

" See above "

" It was great that I was able to add an extra day to my booking at very short notice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARRY - 01 November 2022

" Easy to book, with clear information and prices "

" friendly and helpful staff both at pick up and drop off. The service also efficient and hassle free. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HADI - 25 October 2022

" Hertz: never again From a loyal customer who has hired well over 300 times from that airport and well over 100 times from hertz "

" Excess charge for no good reason "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by JOANNE - 18 October 2022

" Polite, courteous and efficient staff. Would 100% recommend. "

" Quick efficient and upgrade - very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by TERRY - 12 October 2022

" Overall happy "

" Overall happy "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DERRY, IB - Reviewed by STEPHEN FOSTER - 12 September 2022

" Hertz were good but auto Europe fell down on their part twice: When phoning to advise if flight delay I was told the booking could be void in a very unhelpful conversation. The level of insurance which had been enhanced at booking stage was insufficient. "

" Hertz staff at City if Derry airport are very helpful, pleasant and efficient. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOSEPH - 07 September 2022

" I know its a bit childish but the car really let Your company down this time "

" Overall staff were very efficient and helpful. In all my years of renting I've never had a car that was over 3 years old. And to add to that it was full of scratches and scuffs. Bit tired looking inside as well which was disappointing especially when they are so costly to hire these days. Hertz cars always used to be new and immaculate but this was not the case this time "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by JAMES - 04 September 2022

" The issue about insurance cover was very unsettling at the start of the rental. I will book directly with the car company in future. "

" I am unhappy that Auto Europe showed two different prices, one with full cover and one without. I booked the 'full cover' price but when I picked up the car I was told by the Hertz rep that I did not have full insurance cover. I was not happy about this. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by RUPERT - 24 August 2022

" Easy, straightforward and efficient. Auto Europe never fails to deliver on promise. "

" The service with Hertz at Belfast International has never been short of exceptional. It's why they are always our first choice when we require car hire in N.Ireland. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by PETER S - 17 August 2022

" Nice staff , efficient. "

" Good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DERRY, IB - Reviewed by ROGER - 17 August 2022

" See above. "

" No hassle very smooth pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SIMON - 10 August 2022

" Very easy process from start to finish "

" Really helpfull staff on collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DERRY, IB - Reviewed by EILEEN - 07 August 2022

" Overall very good but price of car hire ridiculous "

" Great service lovely staff. Cost of hire excessive "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 03 August 2022

" Please complain to Hertz for a substandard car "

" An old beaten up car, from Ireland with kmh on the speedometer which is very unhelpful when all speed limits in Northern Ireland are in mph. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by CHRISTOPHER - 02 August 2022

" Compliments to Hertz Belfast International Airport "

" very prompt and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARTIN - 28 July 2022

" great service would use again "

" Seem-less pick-up and drop off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by VINCENT - 11 July 2022

" outrageous cost at the moment, will not be hiring again until realistic pricing returns, its cheaper to get taxis "

" good provider but now charging £240 for fuel on deposit- outrageous cost ! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JONATHAN - 27 June 2022

" I continue to be pretty happy with Auto Europe. But I loathe the onsite experience of every car hire company. I have to photograph everything - mileage; car refuel receipt; petrol tank full on dashboard; every tiny scratch or dent or scuff; every document; and date and time stamp everything (particularly depot return time). And even then hope for the best. Will I get any comments back about incorrect £ values? "

" The Voucher booking stated the blocked amount would be £1,200. Hertz desk blocked £1.517. Why? There is no explanation by anybody how exactly the rental contract is cleared, email saying so and when, and when and how the blocked funds are released - all VERY important. The Hertz desk was manned by just one person - not enough. There was nobody to sign in the car return requiring a key drop off at the Hertz desk for which no prepared receipt was offered or given for Car Reg; Date; Time - VERY important. The Hertz desk should have emailed the pre-inspection pdf document to me at Sign In - I only learnt about this from the collection point Hertz employee (though this is a useful digital document). The car itself was good and Hertz staff friendly (but frantic!). The hire cost on the Hertz rental record was wrong but manually crossed out (£317.57 but should be £264.87). The pre-advised driver info process to Hertz was a good thing and speeded things up. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 9

DERRY, IB - Reviewed by NEIL - 25 June 2022

" Very happy with everything "

" Very happy with everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANDREW - 20 June 2022

" All things considered, I had a good car which caused no problems. "

" I had requested a car with a little more height for the driver's seat as I have a bad back but sadly this was not considered. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by FRASER - 16 June 2022

" Would use again, really helpful "

" Great experience from start to finish, great staff too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PETER - 14 June 2022

" Car was upgraded to Ford Kuga. No issues. There was a small chip in the windshield that I photographed and reported. Returned intact and full of fuel. "

" Waiting for refund after returning the car full of fuel. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JOHN - 07 June 2022

" I would suggest that the business practices of Hertz and their treatment of customers who have prebooked through Auto Europe are damaging the reputations of both companies, and alienating potential return customers. "

" The handover/collection experience was abysmal. Despite pre-booking, and arriving late due to a delayed flight, no car was waiting for me on arrival at 19.20. Two other clients were also waiting, and were ahead of me in the queue when a vehicle finally arrived. I was told that a car was being driven through from Belfast to Derry, and that it would be 1 to 1.5 hours before it arrived, thus leaving me to start a 90 minute drive into Donegal at approx 2100 hrs. I was told that the lack of cars was because previous customers hadn't returned their cars on time, but there was a printed notice in the side of the Hertz kiosk, stating that handovers of hire cars could take as much as 2 to 4 hours at the moment. The only possible explanation is that either Hertz are booking cars that they don't have available at Derry airport, or that they are giving pre-booked hire cars to walk-in customers, who can be charged a much greater hire fee, despite knowing that this will cause considerable inconvenience to pre-booked customers. The car actually arrived slightly earlier than estimated, and the Hertz staff were helpful. In addition, I was given a better car than I had actually paid for, but none of this excuses the appalling business practices that would make me very reluctant to use Hertz/Auto Europe in future. The return/drop-off experience was satisfactory. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARK - 30 May 2022

" Very easy service to complete. No issues. "

" Very friendly quick and efficient. No fuss. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRISTOPHER - 09 May 2022

" Very competitive prices. "

" Very positive and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by BARIS - 05 May 2022

" Everything was perfect "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARTINA - 05 May 2022

" We had to wait at least an hour and a half for the car at pick up. The cars were not available. We were told it was because people hadn't brought their cars back in time but were later told it was because there weren't enough cars to satisfy demand. We were in a rush to a family event and having booked the car sometime in advance this was not at all satisfactory. My other family members were also waiting over 2 hours on the same day. this is not acceptable. "

" We had to wait at least an hour and a half for the car at pick up. The cars were not available. We were told it was because people hadn't brought their cars back in time but were later told it was because there weren't enough cars to satisfy demand. We were in a rush to a family event and having booked the car sometime in advance this was not at all satisfactory. My other family members were also waiting over 2 hours on the same day. this is not acceptable. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by MARK - 05 May 2022

" Best for value for money and service. "

" Very good experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 04 May 2022

" Booking very easy process and voucher system works well. Value for money "

" Very easy transaction. Car in great condition and had GOS which was well used "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 22 April 2022

" Very good. "

" Very good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by GARRY - 21 April 2022

" All good. Friendly and efficient service. Good quality car "

" All good. Friendly and efficient service. Good quality car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by FIONA GILLEECE - 09 April 2022

" Easy and reliable booking with good value offers. "

" Easy pickup and drop off. However misunderstanding at pickup and even after having refused extra insurance orally, it was added to the bill and luckily I read every line before signing the contract, because I was being charged for services I did not request. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by CATHERINE - 09 April 2022

" Very user friendly and straightforward "

" Good staff and set up at Belfast City airport "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by FRANK - 06 April 2022

" Very Happy - trouble free experience. PS Nobody gets a 10 :-)) "

" Have used Hertz consistently over the years even when through Auto Europe. Although not always the cheapest they deliver a consistent predictable experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by JENNIFER - 02 April 2022

" All good "

" Efficient and friendly staff. Car excellent condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by EDMUND - 30 March 2022

" Same as above. "

" The car and drop-off were all absolutely fine however when we arrived we were met with one of the least friendly, most obstructive and condescending people I've ever met (William at Derry Airport). When trying to upgrade from a 4 seat to a 5 seat car (something he had offered to do for us) he refused to listen to us, tried repeatedly to upsell us and was extremely misogynistic to one member of our party. I can't stress enough how unpleasant he made the whole experience. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by WILLIAM - 26 March 2022

" Very easy to book & all the relevant documents arrive promptly & are easy to access "

" Well I didn't book directly with hertz as it was too expensive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 23 March 2022

" Guys at counter drop off were very helpful and are a credit to your company "

" Fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SIMON - 21 March 2022

" N/A "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DEBORAH - 14 March 2022

" Very easy to use "

" Easy collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ELIZABETH - 17 February 2022

" Should be some instruction for those unfamiliar with a hybrid car "

" I would have liked to have had some instruction on the hybrid/ or booklet to explain everything. A bit hard to get used to at first . "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by JULIAN - 10 February 2022

" Fine, much of a muchness "

" Fine, much of a muchness "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RUPERT - 24 December 2021

" Simple, straightforward & efficient service with both AutoEurope & Hertz at Belfast. Keep up the good work "

" Amazing service with Hertz as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TOM - 13 December 2021

" Very efficient "

" All worked well and liked that my details are now being retained from previous visits speeding the pick-up process "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 06 December 2021

" Always use Auto Europe when booking a hire car. Easy to cancel and make changes to times and dates. Never experienced any problems. "

" The hire car had a lot of marks on the wheels and body and had a mileage of over 31000 miles. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by GARY - 04 December 2021

" Well pleased "

" Well pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HELEN - 02 December 2021

" I contacted AutoEurope two days ago to alert them to the unexpected surprise cross border fee applied to this booking on collection of the vehicle and am still awaiting their feedback. "

" I was advised on collection that I would have to pay a £25 cross border fee to drive the vehicle in the ROI, this despite my having alerted AutoEurope and Hertz of this requirement at time of booking. No prior mention of the cross border fee was made to me ahead of collecting the vehicle. The vehicle had an unsightly damaged wing when I collected it. This is the first time I have ever been expected to accept an obviously damaged car (beyond occasional scuffs, scratches and damaged alloys). "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BELFAST, IB - Reviewed by SASHA - 27 October 2021

" Straightforward booking & good value. Highly recommend "

" Friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ALLAN - 26 October 2021

" Excellent service and staff were great. Will use again. "

" Welcoming staff, excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HEATHER - 21 October 2021

" When I got the car there was a light I find recognize. The man checked it immediately, fixed the issue and was very reassuring. Return was quick and simple. All in all excellent experience. "

" Very Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by EMMET - 18 October 2021

" Good car, very clean and very helpful staff. "

" Friendly staff and very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by LAURENCE - 16 October 2021

" A very professional service "

" Excellent and professional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 23 September 2021

" The above aspect, 3 above should be made much clearer. "

" Overall very good. As I'm in the +80 category, I provided the required supporting data. However had I not been in the Hertz Gold Service the data would not have been sufficient and I would not have been able to rent the car. That would have messed my trip. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by DIANA - 04 September 2021

" Very nice service but very overpriced "

" Nice service but overpriced "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DEREK - 28 August 2021

" Vaughan excellent at Hertz desk in Belfast terminal "

" Vaughan excellent at Hertz desk in belfast terminal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BERNADETTE - 27 August 2021

" Very efficient "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TIMOTHY - 24 August 2021

" Easy process of collection and drop-off. Friendly, courteous, informative staff at both ends "

" Car provided was smaller than ordered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by FRANCIS - 20 August 2021

" Booked online, never any problems. Excellent service. "

" Very friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARRY - 09 August 2021

" Overall good but with two issues. One minor gripe about the model of vehicle and one more important regarding the slow puncture as described above and reported in full to Hertz "

" having booked a Nissan Qashqai or equivalent I didn't think the Renault Scenic provided quite fitted the bill, albeit it a perfectly adequate car. Also we had an issue with tyre pressure warning before we left the airport, which on going straight back to Hertz, we were told it was a faulty sensor which had been checked and that the tyre was not punctured. Over the period of the hire we had to top up the tyre pressure twice as it clearly had a slow puncture. We reported this the Hertz on our return and I have pointed it out in my answers to a questionnaire from Hertz. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by DAWN - 05 August 2021

" Auto Europe experience fine but as my comments about hertz indicate you are left with impression that car rental companies just want to rip you off. Have had similar experience in the past with Budget "

" As far as I was aware my booking included all excess insurance. Despite this the counter staff said they could not tell if this was the case and tried to sell excess insurance again "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PAUL - 28 July 2021

" Very good experience "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRISTOPHER - 12 July 2021

" Easy hassle free car hire "

" Very good service and hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BRENDAN - 08 July 2021

" Will certainly book again "

" Great team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARY - 04 July 2021

" Very helpful "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by LARRY - 26 June 2021

" I found Auto Europe through the Travelsupermarket comparison site. I was very satisfied with the cost (cheaper than if I would have booked directly with Hertz), the ease of booking and the full protection offered as Hertz own scheme to cancel excess payment is very expensive. I will definitely use Auto Europe next time I need a car hire - thank you! "

" Generally satisfied. The only problem was that the car (orange mini registered in the Republic of Ireland) had an analogue speedometer which only showed the speed in kilometres. I called Hertz on the 2nd day to check I wasn't missing anything and the person I spoke to said he was very surprised and thought all their cars showed speed in miles per hour. He said that I could change to another car but this wasn't practical due to the time and effort it would have taken to drive all the way back. There are numerous speed cameras in Northern Island so my wife had to tell me the mph equivalent whenever the speed limit changed which was quite tedious to put it mildly! Also, you might be in interested to know that the only documents that staff required to see was my driving licence and credit card. They didn't ask to see my passport, car hire voucher or DVLA check code which I was told to take with me. Of course this wasn't a problem for me. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by KEVIN - 15 June 2021

" Have used Autoeurope many times never had an issue. "

" Good service. But terrible car, Renault Kadjar on rep ireland plates couldn't change speed from kph to mph, was a massive pain as was only driving in Northern Ireland which everything is in mph. Really disappointed in the car. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by CHRISTOPHER - 11 June 2021

" Auto Europe good price, if you book early . Not very flexible with changing parts of the booking . My husband wanted to fly in early to spend more time with family . I tried to change the driver's name to mine but they said I would have to cancel and rebook - the price tripled . I could change the flight for free but the car hire was £200 more . I still wanted the car for the same duration, same dates, same car but different driver. My husband had to stay at home and wait . With the changing times we live in, flexibility is the key "

" The car was scratched and scrapped . The windscreen was chipped ( right in driver's view ) . It took me a while to check the car, as so many to take photos of .The car was not very old but maybe they should get the cars fixed ( well at least the large chip as that could have cracked and who's fault would that have been??? ) . Made drop off stressful as so they had to check the same issues all again - I was not being blamed for them . None done on my watch. I have given the car a 3 as it was a good aged car, big enough for kids and luggage and nice to drive. Expected better from Hertz "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BELFAST, IB - Reviewed by RYAN - 10 June 2021

" Very efficient. HAppy "

" Initially an issue with the reservation as I was 30 minutes early for my booking. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GEORGE - 08 June 2021

" great staff "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DAVID - 09 April 2021

" Rich and useful information, easy filtering by many important criteria. "

" Great flawless experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by AIDAN - 05 January 2021

" Really easy, cheap for the time of year. 200 quid less than competitors "

" Much easier than previous times. Felt as simple as avis. Previously had problems with hertz but this was a big improvement "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DIARMUID - 20 December 2020

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by STEPHEN - 30 October 2020

" Easy and efficient "

" Easy access from airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOEMON - 22 October 2020

" Had very good experience and definitely will select again next time "

" Very friendly staff and easy to complete the paper works. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ALBERT - 01 October 2020

" The vehicle I requested for familiarity was not available but an upgrade vehicle was offered. "

" Not happy that card only refunded at midnight on return date rather than there and then "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DAVID - 25 September 2020

" Auto Europe always has the best prices and I wouldn't rent from anybody else. "

" Seamless collection and friendly staff. A pleasure "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 23 September 2020

" I've continued to use your service for some years now, and to be honest I have nothing but praise for the efficiency and communication your company provides, really excellent to deal with, thanks Mr J. Jones "

" No issues at all ... the only slight concern was the counter staff explaining to me that I had to get the vehicle back for 3pm on my last day *Sunday, when I booked I indicated I would return the vehicle at 4pm ...??? Made us very early for our flight home! J Jones "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by JOHN - 04 September 2020

" From initial ease of booking to handing keys back at end of hire everything was simple and eat to deal with "

" Excellent from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by NATHANIEL - 03 September 2020

" See above "

" Staff friendly but car had no rear wiper and more importantly no one was allowed to help us fit the child seat. The seat did not have clear instructions and had it not been for a helpful employee 'breaking the rules' to show us how to fit the seat, we would have had problems. Hertz should train staff, or provide clear instructions for fitting the child seat, or publicise on their booking process that they DO NOT PROVIDE ANY INSTRUCTIONS OR HELP WHEN FITTING CHILDSEATS. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by DAVID - 28 August 2020

" Good value plus simple website "

" No hassle. Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by GARY - 26 August 2020

" Always get good service "

" Very helpful "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by FRANCESCA - 25 August 2020

" Overall no complaints "

" Overall a good service. There were a number of marks on the car that were not detailed on the paperwork I was given and the car wasn't parked in the bay that was on the paperwork. Lady behind the desk could have done with being a bit more happy about being at work. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by DAVID - 13 August 2020

" Competitive with many choices. "

" Always good service with no issues. Car supplied this time slightly more well used. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by STEPHEN - 10 August 2020

" Good service "

" Easy pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by BRIAN - 21 July 2020

" yes "

" yes "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TERESA - 15 July 2020

" Good experience other than the credit card "

" Was all very simple and quick. But as of today that is 3 days since I dropped back car money has not been put back on my credit card!!! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by STUART - 14 July 2020

" Online system is very simple for changing a booking and refunds dealt with almost immediately. "

" Very helpful and easy to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DERRY, IB - Reviewed by ANTHONY - 31 March 2020

" not a very good one "

" Didn't get to Derry after having to cancel trip due to coronavirus which was disappointing but what was even more disappointing was when we phoned up to explain the situation and we wouldn't be coming we were told if we cancelled the hire we would have to pay a cancellation fee of £95 As a result we didn't cancel we just didn't turn as we couldn't anyway as the flight was cancelled already although we have lost £80-08 we feel as a company as big as Hertz it could have been handled better as a result we know not to hire from Hertz when we go in August all going well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ANNEMARIE - 04 March 2020

" Fab "

" Fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARETH - 15 February 2020

" Great Service and Cars "

" Great Quality Cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by EITHNE - 09 February 2020

" NO PROBLEMS WITH ANY OF THE BOOKING ECT "

" VERY EASY TO BOOK WITH GOOD VALUE FOR MONEY "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JOSEPH - 29 January 2020

" Would recommend, Will use again and Auto Europe was a great competitive price "

" Could not fault Hertz, staff were very efficient and helpful. Car was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DENICE - 09 January 2020

" As above "

" As above "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 08 January 2020

" Very positive. "

" I was very impressed with the service at both the counter and the drop off. The car was in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RAVISHANKER - 08 January 2020

" N/A "

" It was a wonderful experience overall. The only issue identified was with friend who had no credit card in his name and they were not accepting any debit card to hold the deposit. Finally, he had to buy the Third party insurance as a highly inflated price to reduce excess to £0. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by ANNE - 04 January 2020

" Great experience no problems. "

" I always rent from Hertz I always find them very pleasant and very helpful never ever had a problem and very reasonably priced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SELVARAJAH - 02 January 2020

" Hassle free "

" Efficient and professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RAYMOND - 31 December 2019

" why are you asking teh same question twice? "

" I included a second driver at the Hertz desk and was charged £85. The second driver was my 58year old partner. She has been driving for 35- 40 years, has a clean diving licence has has an accident in the 10 years I have known her. I thought the cost would be approx £10 and didnt realise the £85 was for this and not this plus a full tank of fuel or something. I have told my family and friends about this rip off, by you, Hertz. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DAVID - 25 December 2019

" No problems "

" Friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARK - 01 December 2019

" Easy to use. Good value. Great. "

" Friendly staff, decent car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PRABDEEP - 29 November 2019

" Overall very happy! "

" Very pleasant and easy experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DENICE - 28 November 2019

" See above comment "

" Only problem I have a delayed fight or other delay the car id's only kept for a short period of time. Also if turn up he day after the car is already given to someone else "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by EITHNE - 07 November 2019

" Poorly signed when dropping car back. Staff needs to tell customer you don't go into the airport "

" The car had several areas that were damaged from previous drivers so felt a discount should be offered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by BILL - 28 October 2019

" Offer an immediate overview of the hire market at the given destination. Very quick and time saving. if you do need to contact them by phone then they are friendly and helpful, actually get someone to talk too. "

" Quick, effieicent, friendly service at the counter and quick return procedure with return receipt given immediately "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ROBERT - 24 October 2019

" Used Auto Europe for many years and have always had great service! "

" When we initially approached the counter, we were told that our car was not ready and he would come and get us from the airport café. 20mins later when no-one had come over, we went back to the counter and found the staff had changed shifts and the new person did not know about this arrangement. However, he then proceeded to book us in very efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by COLIN - 22 October 2019

" See above "

" The process went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARY - 16 October 2019

" Definitely use again. "

" Easy pick up, friendly staff no hard sell. Only negative is the front screen was very dirty on inside, made it difficult in rain and dark. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by MICHAEL - 13 October 2019

" Excellent value, good communication "

" Efficient as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANTHONY - 11 October 2019

" Could have been better considering I supposedly booked a Premium car. "

" Probably one of the oldest cars in their fleet( The runt of the litter).BMW 316 Diesel. Southern Ireland registered so milometer in KPH not MPH which caused some difficulty. Had to request the car be cleaned again before we accepted it. Was this because I booked through a broker rather than direct with Hertz ? "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by DENICE - 10 October 2019

" xxxxx "

" you get what you pay for so this little car was value for money but a bit tinny. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by GARETH - 02 October 2019

" Given an upgrade at desk which wasn't asked for and charged for this. It's been a week and still haven't heard from customer services "

" Given an upgrade at desk which wasn't asked for and charged for this. It's been a week and still haven't heard from customer services "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SCOTT - 25 September 2019

" Service was spot in thank you "

" Nice friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PETER - 11 September 2019

" Good "

" Everything fine but we asked for another driver to be added which they said was no trouble but didn't tell us that we had to pay extra. We were shocked to find that we had been charged a further £74. The second driver didn't actually drive at all but no refund. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GILLIAN - 08 September 2019

" . "

" I booked the insurance cover with Autoeurope, but when collecting the car, the Hertz representative tried to sell it again. When I said we had already paid for it, she said I hadn't and that she advised that should. It was only after checking my documentation with you, that I could prove I was right. Can this information not be shared with Herts, so that people are no coerced in to buying it twice? (Hertz in surname was also much more expensive). "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DENICE - 06 September 2019

" Xxxxx "

" Xxxxx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by KEITH - 06 September 2019

" Don't think I will be hiring a vehicle in the future, w8ll drive to Belfast next time.... "

" The lady on the desk was not at all helpful, she was very abrupt, my card was declined for insufficient monies so I had to go find a phone to get my credit raised, this took 10/15 mins when I returned and got sorted I asked where to pick up car she gave me directions but no help as I had suitcase disabled person in wheelchair and hand luggage the route to the pick up point was marred with potholes and uneven ground, never again. I'm a gold card customer but never received the card..... "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by TIM - 05 September 2019

" As stated above "

" Very satisfactory - fully met my requirements and expectations. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DANIEL - 31 August 2019

" Great service, quick and efficient "

" Great service, quick and efficient. Very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN MAYNE - 24 August 2019

" . "

" Absolutely no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SUSAN LYNNE - 21 August 2019

" Absolutely appalled with Hertz. Never have I felt so conned by a supposedly reputable company. I believe they hired a car to us that had a small very missable, not clear to the naked eye until you ran your hand along it, dent which had been done by someone that had taken out their insurance. We didn't take out their insurance as we have our own. We checked the car and took pictures before driving off and on our return. The dent does not show in any pictures because you need to feel it to see it. I have reported this to Hertz and am awaiting their comment "

" I feel that Hertz are not running an honest business in Belfast. They are trying to con us because we did not take their insurance "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by JOHN - 20 August 2019

" All went smoothly "

" Admin really good. Quick pick up. Car new but not overly clean- dirty windscreen. No air con which was a surprise "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by THOMAS - 16 August 2019

" Everything ran smoothly. "

" Friendly helpful staff. Nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ELLEN - 15 August 2019

" It was a painless experience, and I was able to post the keys at the airport, as I was catching an early flight back. "

" Very efficient handover when arriving at the airport, and staff friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by THOMAS - 14 August 2019

" Found a good price with ease. "

" I have had great experience with car rental from Hertz before. Dropping off the vehicle was fine. I would've enjoyed more friendly hospitality on pick up to make the somewhat difficultly in pickup go more smoothly. I felt a little bit stressed out even though I was just about to embark on my holidays. I have received an unauthorized payment since returning the vehicle with no correspondence from Hertz themselves as to what this charge is. The vehicle was returned in accordance to the terms and conditions and has now caused extra stress to the situation which could also be avoided as a holiday maker. It doesn't feel right that they can still bill me without letting me know what for. Not the most pleasurable experience. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRISTINE - 11 August 2019

" Good "

" Straight forward. We phoned to ask if we could extend our rental. The was agreed and organised quickly. Very helpful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by PETER - 10 August 2019

" usually great "

" first ever time we have had a problem with you, we booked the car for 10am but we didnt arrive till 2pm they had given our car away so we had to pay an extra £20 a day for a car they had ,surely if we had paid for it,they shouldnt have given it away, "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by COLIN - 05 August 2019

" Overall a very good experience and I will use Hertz in Belfast again. "

" Service at pickup and drop off was quick and professional and the Toyota Yaris performed well. Although summer temperatures in Northern Ireland are not high, it would have been good to have had a/c in the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 02 August 2019

" See above at Panel 3 "

" Very Good experience. only negatives were: 1. Slight delay in collection as car was not ready. 2.Integral Satnav did not function. Garmin had to be supplied. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CATHERINE - 01 August 2019

" easy "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 31 July 2019

" See item 3 above "

" I was very satisfied with everything - except the original booking paperwork was not fully clear about the cost of cover for accidental damage. I thought I had paid for an upgrade for damage cover, but when collecting the car your staff offered me a further level of cover, which I declined "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PAUL - 31 July 2019

" Great service "

" Hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CAROLINE - 30 July 2019

" Very straightforward and efficient, and great value too "

" Quick, efficient and great value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARK - 29 July 2019

" Very easy pickup. Upgrade at no cost. "

" No staff at drop off point and no check to agree that the vehicle was undamaged when returned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by NICHOLAS - 26 July 2019

" Auto Europe good Hertz very poor. "

" Not great, car was old and well used. I dropped car off before the Hertz desk opened and have heard nothing since. i expected an email confirming that no additional costs were due but nothing to date!?. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 6

DERRY, IB - Reviewed by STEPHEN - 25 July 2019

" All went very smoothly and was exactly as planned . Staff at Derry extremely helxpful. "

" All went smoothly staff were very helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by IAN - 15 July 2019

" no comments "

" Very good customer care "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by IAN - 08 July 2019

" As above. "

" Good car, good service. No issues. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CAROLINE - 01 July 2019

" Car was clean and in good conditioning "

" Quick, easy. Used the online check in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARTIN - 20 June 2019

" excellent service "

" spot on "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by DENICE - 08 June 2019

" Xxxxxx "

" Ford focus. Could have had more horse power "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DENICE - 12 May 2019

" Xxxxx "

" Xxxxx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by STEPHEN - 09 May 2019

" good service "

" good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DENNIS - 09 May 2019

" fine, no problems. "

" All very easy and simple. No hassle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 02 May 2019

" Don't use Hertz. "

" Inadvertently arrived just under an hour early and was made to wait unless I upgraded . I was told the car wasn't ready. Later found out it was actually ready. It was not a busy time so I don't know the reasoning other than trying to force an upgrade. Not impressed when travelling with two very elderly parents. Will not be using Hertz again in any way or form again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by KEVIN - 17 April 2019

" I encountered no problems booking with Auto Europe "

" I paid for an automatic, but only a manual was available at collection, which is not acceptable "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by JEFF - 16 April 2019

" Car had clunky gearbox, but overall everything worked "

" Had better value for similar car from another supplier elsewhere Would have been useful if counter staff had taken a moment to explain about M20 tolls More scratches on car than expected "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by HELMUT - 14 April 2019

" Car was very much reliable. "

" I hired a car at intern airport instead of city airport by mistake. Stuff was helpful to arrange another car to good conditions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 29 March 2019

" See 3 above "

" Trainee staff member at collection. Took almost 50 minutes to book out car. Advised to collect car from a designated bay but found on arrival that it was not our vehicle in the bay and there was no one about to help us find vehicle. After a further 15 minutes of searching a member of staff turned up and we found the vehicle in a corner sit away from the designated bay. Although I thought I had expressed to the Desk Trainee that I was hiring vehicle on Full tank and return full tank I only found out when I returned the car that I had actually purchased a full tank and any unused fuel would not be refunded back to me when I returned the car. The charge was £72.60 for the full tank of fuel and the returning member of Hertz staff advised that I had only used about a 1/8 of the tank but as I had signed a contract for purchasing the full tank there would be no refund for unused fuel. Given the Trainee status of the staff member and the Irish Brogue accent this element of the Contract was not really properly explained and I am therefore out of pocket. I have hired a lot of vehicles using Auto Europe but never come across this method of adding a full tank of petrol and charging for it. I thought I would only be charged for the fuel I had used and that Hertz required to add to the tank to refill it!! Very unsatisfactory. It was also explained that the cost per litre was less than that charged at Fuel stations outside of Hertz and this lead me to believe that I would be getting a further benefit in selecting Hertz for my car hire. This was not the case!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by DENICE - 22 March 2019

" Xxxxx "

" Staff in Belfast very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by INGRID - 21 March 2019

" Dreadful!! I tried to talk with a rep on the day I was supposed to collect a car. She couldn't resolve any of the issues I was experiencing. I could've bought a car for less than Hertz wanted me to pay for a four day hire !!! We ended up using taxis and public transport. "

" Very disappointed with Hertz. I arrived in Ireland with very specific plans for a friends wedding . I had pre booked a car with Auto Europe and was astonished by the amount of money Hertz asked me to pay up front when I turned up at the airport they wanted £1700 !!! A £1200 deposit/ to cover any excess £26 per day for insurance A full tank of petrol £70 £125 for dropping car off Payment for sat nav I regularly hire with Arnold Clark for £30 per day no hidden extras. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by JOHN - 15 March 2019

" Happy enough with Auto Europe but very dissatisfied with HERTZ "

" The car provided was an Hyundi I20 The car ordered and paid for in advance was an Astra size car Hertz have charged my credit card for the rental again "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by JENNIFER - 13 March 2019

" Always good. "

" Charged £750 for a scuffed front spoiler. It wouldn't cost that much to replace both bumpers. Hertz probably won't repair it anyway, so are getting money for nothing. Left over coffee left in car at pick-up. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by DENICE - 07 March 2019

" Xxxxxx "

" Xxxxxxxxx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CAROLINE - 01 March 2019

" Excellent as always. "

" Very satisfactory, with very courteous, patient and helpful desk staff when I arrived exhausted and couldn't fathom some basics. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by THOMAS - 24 February 2019

" As stated above, the car was returned in exactly the same condition as when we picked it up however there is still a hold of over £1200 plus on my account when surely this should be removed as soon as the vehicle is returned and checked. "

" The service and staff were superb on arrival and drop-off however my biggest concern is the fact that even though we had fully comprehensive cover if we didn't take out the extra insurance then we could pay an additional £1200 plus for any damages! On top of that on return of the vehicle when the inspection is all good and no problems, why is the hold of the money still on my account 4 days later surely this should be removed immediately! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 3

DERRY, IB - Reviewed by JOHN - 24 February 2019

" I was informed late Saturday night that my FLY BMI flight into Derry had been cancelled. I called your company on Sunday morning requesting to pick up the car in Belfast international instead of Derry only to be told it wasn't possible and it would cost me £345 for the priveledge even though hertz also operates out of Belfast. I then had to arrange to be picked up from Belfast taken to Derry and pay £50 to drop the car back at Belfast on my way home. Considering the sequence of events with an airline going bust the help I received from your company was poor Regards "

" Very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 06 February 2019

" Good value and service. "

" All good...pick up, car condition and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TOMAS - 30 January 2019

" Perfect except signage outside the airport "

" Everything was perfect. Only drawback was signage outside the airport (Belfast international) where i felt lost quite a bit.. The car was quite new and well looked after, staff were perfect, queue less than 30 seconds. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DENICE - 25 January 2019

" Very good. Great staff in Belfast "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ANDREW - 14 January 2019

" Auto europe was good, hertz were disgraceful "

" Damage on vehicle that wasn't declared by staff. On drop off i was told the fuel needle wasn't full enough even after telling him that was as far as it went, so had to return to petrol station to refuel and provide receipt and as I told him the needle didn't move. This was a great inconvenience. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by MICHAEL - 06 January 2019

" No problem with Auto Europe, but had the same problem with Hertz. "

" Unfortunately Hertz provided me with a car that only showed kilometres and not miles. As I was only driving in the UK, this car should not have been an option for me. This is the second time Hertz has done this even though I did not drive in the Republic of Ireland. Hertz need to make sure their vehicles have duel mileage screens. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by VERONICA - 04 January 2019

" Kept me late...although when i returned vehicle the man was friendly and quick. "

" Was not told at desk it was automatic which I have never driven. Then when asked mechanic how to use it he just said put down then across. I walked backed to car to try still couldn't do it walked back down again and asked the fella could he show me, he said I don't think you should drive it so rang desk and told me to come up which I had to wait in queue again and walk back over to car park again. All this took over 1hr which I had to drive home for 45 mins. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by GARY - 31 December 2018

" Very efficient service. "

" Very efficient service. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DERRY, IB - Reviewed by ROBERT - 27 December 2018

" . "

" Car had numerous bumps & scratches Providing video by email is a good idea, but they should still be listed on the paperwork, I didn't have access to email when checking the car at pickup. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by PATRICK - 14 December 2018

" Easy to book and the price was good "

" Very easy to pick up and drop off. Lady at counter was very helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PHILLIP - 13 December 2018

" No problems - easy to use "

" No real problems - only comment would be that the car displayed speed in km/h but speed limits and distances in mph and miles. A bit confusing at times. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DERRY, IB - Reviewed by IRENE - 10 December 2018

" Totally stress free. Staff very efficient and welcoming . "

" Excellent professional service as always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DENICE - 07 December 2018

" As above "

" Xxxxxxxxxxd "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JANET - 01 December 2018

" I had to change my flight. A phone call to yourselves was as helpful as a chocolate teapot. Got absolutely nowhere with Auto Europe who do not even open til 8.30 so they used that as an excuse. Hertz was open at 7 and assisted as much as possible. "

" even with a change of flight Hertz were helpful on a busy weekend and took the new flight number. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 14 November 2018