HERTZ PORTUGAL Car Rental Reviews

PONTA DELGADA, PT - Reviewed by DANIEL - 16 September 2025

" I've used autoEurope twice now and both times had problems. Last time we ordered winter tyres and didn't get them. This time we got a car far older, higher mileage and more superficially damaged than expected. This seems to be a pattern of low-quality rentals. I'm not sure if that's due to autoeurope or hertz but my experience has been poor "

" While the staff/service was fine the car given was an old Mercedes with over 130k miles on the clock and plenty of superficial damage. This car also has a non-standard handbrake which took me 4 days to work out how to properly use (zero guidance given, my assumption would be this should be obvious and intuitive for a rental). The hold was €900 which feels like at least 1/4 of the value of the car. If we're driving a banger, the price and hold charge should reflect that "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by PETER - 07 July 2025

" A good experience with prompt service and a good car. Recommended "

" Fast service both to collect a return vehicle. 2025 vehicle (Mini Cooper) supplied with photo details off existing minor damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 17 June 2025

" Never had a problem - always use auto Europe to ger good deals. "

" Very efficient, no hard sell at the counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by VANESSA - 24 April 2025

" Extremely expensive car hire. Do not go through Auto Europe. "

" I purchased extra full insurance from Auto Europe but was told at the counter desk that I was still liable for any damage. I had to purchase yet more insurance which was very expensive. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JONATHAN - 17 March 2025

" always straightforward "

" all the car hires are by shuttle - each company has their own, the hertz one seemed more infrequent than the others. also they ask for 1000 euro deposit if you dont pay for insurance and insurance for 1 day is 50 euro which is super expensive - just a word of warning "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANGELA - 06 March 2025

" very good. "

" It was a very easy pickup and drop off. The staff were all very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARTIN - 03 February 2025

" Worst car rental experience in 40 years No refund offered but amount has been put into dispute with CC I will not pay this 100% "

" I paid in full 1 week before arriving I arrived late my car had been rented out to another customer no alternative provided "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FARO, PT - Reviewed by ROBERT - 15 January 2025

" Brilliant when you are over but a little expensive "

" Friendly & simple to pick up car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSE - 22 October 2024

" This rental occurred as planed with no issues "

" Although it was late night, Herty staff were friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FERNANDO - 10 October 2024

" All went according to plan as per reservation details. Hertz staff excellent. "

" very good - no additional comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 01 October 2024

" Everything fine .Would recommend and use again "

" Another smooth car rental with Hertz and auto europe "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 23 September 2024

" On making the decision, I received all the information via the internet. So satisfied that all was as it should be. "

" On arrival at office confronted with a long line of hirers in front of us, Only two desks we operating. Meaning we waited an hour before being seen to "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FRANCISCO - 21 August 2024

" no other comment's "

" I hired a Audi 3 i was given the choice of Ford Focus i dont thing its on the same league. if you dont have an Audi you offer an VW Golf I think. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MIGUEL - 10 August 2024

" Booking the car through auto Europe was a fairly easy process. Getting to speak with someone at Hertz was not. Our flight was delayed and I wanted to let Hertz know so we wouldn't lose our booking. I eventually rang auto Europe and the lovely chap I spoke to sorted it all for me. "

" The wait at the counter to pick up the car was more than I expected but the desk attendant was very professional and courteous. Upon returning the car there was nobody to speak to and the instructions on where to leave the key could have been better indicated. Also, if there had been any issue it is disappointing that there is nobody to see. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 01 August 2024

" In general the experience was very good and the arrangements by Auto Europe were very speedily and efficiently executed. "

" They should take you to your car and explain the controls as you may not be familiar with them . On our car we could not work out how to engage reverse when we needed it and had to ask for help from someone . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by DAVID - 02 June 2024

" Overall good but pricing not correct and car burnt ridiculous amounts of fuel "

" Nissan Juke burned fuel dreadfully. Also they charged VAT on top of all the extras that autoneurope state include it. And at 23%! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

FARO, PT - Reviewed by PAUL - 28 May 2024

" Professional friendly staff a pleasure to meet and deal with. "

" Excellent pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by NEIL - 03 January 2024

" Good service "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 03 October 2023

" no "

" No "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JUSTIN - 18 August 2023

" Easy to follow website & booking process. Choice and pricing is usually very good "

" Drop off was the main issue - we were left waiting for the shuttle bus for 20 - 30 mins whereas we watched all the other rental car companies have 2 or 3 shuttles operate during that same time "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FARO, PT - Reviewed by JOHN - 06 August 2023

" Have found Auto Europe to be very efficient and easy to deal with and always able to satisfy my requirements. "

" Good experience except for car return when we were charged for a full tank of fuel even though the car fuel tank was full when it was returned. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ALAN - 23 July 2023

" Great website for seeing an overview of best car prices from each of the hire companies. "

" Friendly customer service staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GRAHAM - 30 June 2023

" It was all good. "

" Hertz is always my preferred car hire company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GARETH - 29 June 2023

" The transaction with your company however, was efficient and worked perfectly. "

" On arrival at Lisbon airport we proceeded to the Hertz desk about 10 am to find a very large queue and only 2 of the 4 desks manned. We took a queue number and waited. Finally at 11 am more staff began working and all 4 desks were open. It was still 12.30 before we were seen. We were then told that the vehicle we had booked was not yet cleaned and we would have to wait. We eventually got the keys to the vehicle at 13.30! I had specifically orders an automatic and did get one, but heard the staff passing a message that mine was the last automatic and everyone would have to take a manual car. I noticed on leaving that the queue at Hertz was still massive, whereas the other hire car firms had had their desks fully manned from 10 am and had cleared their queues completely. I will avoid using Hertz again. No apology and the staff appeared not to care. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAMES - 28 June 2023

" Overall no problems and I was able to source a decent car at a reasonable price, but please can we get away from the culture of agitating the customer into buying more insurance at the point of picking up a car - this should all be done at the time of booking online. "

" I thought I had taken out full insurance when I booked through AutoEurope, but was still subjected to the Hertz insurance selling pressure. When I said I had already taken out full insurance, I was told that it in the event of a claim would be faster dealing with them rather than the broker (I take it that means AutoEurpoe?) However I thought that the car could only be insured by one provider? I wish that I did not have to endure the extra pressure of insurance selling when trying to pick up a car and get on with my holiday. I also had to have a large sum blocked off on my credit card as I did not take Hertz extra insurance. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FARO, PT - Reviewed by GUY - 17 April 2023

" Auto Europe remain an excellent service, however prices are creeping up compared to other brokers. "

" Not the usual Hertz experience you would expect. The car had not been prepared, the desk agent was aggressive and interested only in up-selling, and it proved very difficult to get prior damage to the car accurately recorded. All in all, not the usual Hertz premium-brand experience delivered by other Hertz outlets. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FARO, PT - Reviewed by MARK - 16 April 2023

" I regularly use Autoeurope, I find them competitive and if you sign up with them, you'll get about an extra 15% off. That's not to say I don't check the others, but Autoeurope usually come out on top. "

" Auto Europe provided a competitive hire car experience... it's still extremely expensive compared to pre-Covid and I still believe the hire car, travel agencies and hotels are still clawing back money from those who are now prepared to travel. However Hertz provided an efficient pick-up service at Faro Airport, with three reps staffing the kiosk. I was provided with an almost brand new Ford Kuga. As usual I carried out a very close check of the body work, wheels, tyres and windshield.... Boring and square I know, but hirers take care, because if you don't cover the bases you run the risk of it costing £100s when you get home. Take photos of all 4 sides and particularly of any existing damage. Thankfully there was no hard sell, of taking further insurance packages ( I had already taken top protection via autoeurope) I opted for the cross border fee €25 and the motorway toll device €15. The car went well and we had no issues over the 9 days. But the return process particularly at Faro airport always feels like being prepared for a battle and you need to be on your mettle....having been through the process over 20 times over the last 30 years, I can only say to any potential renter... BEWARE. This time I was waved into a parking bay by the Hertz returns Rep, just as another car was pulling out... good job I didn't take any notice of him otherwise we'd have collided. ( I thought, well that's an ominous start) We collected our bags and the rep said " is it full" referring to the petrol tank, I replied yes. He had a quick look around the car and said "ok you go". No receipt, no signature.... Nothing... never ever leave a car rental with no paperwork or confirmation that the return rental was In Order, you will be sorry when you get home. I went straight to the hire desk, and demanded a print off and signature that the returned vehicle was in order, which Hertz did. I've hired cars in many European countries and in the US, only here at Faro airport does there seem to be a policy of trying to hoodwink, prise or trick customers into paying out extra money. My advice... stick to the major brand rentals, but I've had issues with Avis and Europcar... be very careful with the local rentals, pay attention to the paperwork and take those photos before driving away. It's not what you want to be doing when starting your holiday, but taking an extra 10 minutes at the start can save you loads of hassle and cash at the end. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LISBON, PT - Reviewed by IAN - 08 April 2023

" The website is easy to use and gives quite a good choice. We want value for money so always shop around. "

" The carhire was great. Fairly quick to pick up, the car was in good condition and staff friendly. All went well when we dropped the car off, we're told everything was fine but we have now received another invoice. It appears to be the difference in exchange. Auto Europe are investigating. A bit worrying but hopefully will be sorted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 05 April 2023

" As above "

" Felt pressured into extra insurance "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DAVID CLIVE - 30 March 2023

" Always used Auto-Europe for my car hire. Consistently the best value in all respects. "

" Great staff and really good service. Thank you all for your help and pragmatism. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FRANCISCO - 18 March 2023

" very pleased with service received. "

" On my arrival at Lisbon Airport my BA flight was delayed and i thought that the Hertz desk would be closed i arrived after midnight and was told that the desk would be open for an hour after the plane touched down by the person that attended to me his name was Pedro very professional and helpful even managed to get an extra upgrade after I had made an upgrade when making the booking, will definitely use Hertz again in the future Thank you for being professionally helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RAYMOND - 10 February 2023

" As 3 above. "

" Great service and a good brand new car. Thanks, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PATRICK - 23 October 2022

" I have used Auto Europe for many years and do not consider booking through any other company. "

" Just the smoothest collection and return I have ever had at Faro. Also the staff were pleasant and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 25 September 2022

" Autoeurope offer plenty of options for car hire. I like the ability to change or even cancel if my travel plans change. "

" Quick service at both collection and return. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JENNIFER - 16 August 2022

" I have nothing to add about my experience with Auto Europe but if I get a reply to this feedback form that might be helpful. "

" On arrival at Porto airport there was no one on the Hertz desk and no one answered any of the phone numbers I tried. Eventually I and other customers worked out ourselves where to get the shuttle bus. At the depot, we upgraded to an automatic but it had to be a hybrid. The clerk said it would be the same price. However it was not made clear that it was for the basic fee and didn't include extras. He also said it would not be necessary to bring the car back with a full tank of petrol. We started driving to our destination about 50 miles away and I soon heard a clicking noise when accelerating. I thought it was because I wasn't familiar with the car. The noise got progressively worse and power was noticeably dropping when going uphill The petrol was full so I switched to that. The problem continued and the warning malfunction light came on. I manged to stop the car on a hill pulling over to a layby. I called roadside assistance and the operator was helpful but it was very hard to give her the location. After about 20 mins she said she had ordered a taxi to take us back to the airport, and a tow truck to pick up the car, It tool two hours for the taxi to arrive and another aldf an hour for the tow truck., It was an extremely hot day and we had a nine year old child with us. At the depot I asked for an manual petrol car as per my initial booking. I asked if there could be some compensation. The supervisor was called and initially wasn't very helpful. She said rental cars aren't checked mechanically between hiring and that cars breaking down was normal, and asked if my car in the UK ever broke down. I said never because I always have it serviced. I think it very dangerous to have cars going out unchecked mechanically and I thought Hertz prided itself on reliable service which is why it's not cheap. Because we lad lost so much time, she agreed to waive the first day's basic rental of £30 (not including all the extras). The car we got was mechanically sound but smelly. We were charged for the toll meter but we didn't have one in the second car. The final invoice is very hard to understand, it is in Portuguese and confusing. Im glad we returned it with a full tank of petrol - Hertz would have charged us 30cnets a litre more than we paid at Auchan. My main concerns are the potential danger, the very poor customer service, the poor communication, the unclear extra charges. Never again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FARO, PT - Reviewed by JOHN - 04 August 2022

" overall happy with experience and would use again when we go next year. We are not into recommending anything to anyone unless they ask - if someone did we would have no problem recommending Auto Europe or Hertz. "

" Overall good but dealing with staff was a bit confusing and took a bit of sorting out. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ZOLTAN - 23 January 2022

" Easy to book online. "

" Friendly and really helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by MANUEL - 07 December 2021

" Can fault Auto Europe however not the best experience with Hertz. "

" It took a long time to pick the car up. Only one person in the counter. Was nearly 35 minutes waiting. Car was upgraded for 50 Euros however had a long scratch on the side of the car. Being black I end up not taking the vehicle to the event I went to Madeira for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by PAUL - 29 November 2021

" Finding the right car was paramount for us when we had 4 golf bags and this was a pleasant experience from start to finish . "

" Location in the airport was easy to find and service was exceptional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MALCOLM - 31 October 2021

" Really as above. Having left the car at Sagres we were reassured that it would be returned to Faro airport by a member of your staff. We would again use Hertz as booking etc. was easy and the pick up point is on the airport concourse. "

" The paperwork for the pick up was slow, the car was clean and waiting for us. However we had to leave the car at the Hotel due to my husband recovering from a tummy bug.Via the hotel it was straight forward organising the car pick up by a member of staff at Faro airport. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by IAN - 09 December 2020

" Nothing further "

" They asked to swap the vehicle before the end of the rental period because they were selling it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 26 September 2020

" As above "

" Service was good the car not road worthy scratches every where big scratches plus the rear stop light reflector was broken showing white light through red Refused car but no cars left went back next day and given smaller car "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FARO, PT - Reviewed by MARTIN - 22 March 2020

" They tried to get some money back for me but couldn't get past Hertz policy on 48 hours notice for refund "

" I had to cancel this booking at short notice due to Spain (where I was planning to stay) declaring State of Emergency. I could not get my money back as it was within 48 hours of the booking. Terrible service in the circumstances "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by RICHARD - 03 March 2020

" Auto Europe missold. The car pictured is a bmw 116 and this car was offered by Hertz as a paid upgrade to the class I was given. Auto Europe have suggested I was getting a class above. This is miss selling and I would like compensation. "

" Generally good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LISBON, PT - Reviewed by NICHOLAS - 25 November 2019

" Why say "we have no other vehicles", then give you what you expected to receive initially (but almost 40 minutes later......................)? "

" First vehicle given Fiat TIPO, with broken rear wiper and broken load cover/blind, so rejected. Second vehicle given Fiat TIPO with broken load cover/blind also rejected. Both these cars had multiple bumps/dings/scratches also. Finally I was given a BMW 116? which was totally perfect and in very good condition, (despite the hand-over staff prevoiusly advising no other vehicles other than the Fiat TIPOS's were available)! The time taken for all this reorganisation was VERY inconvenient (more than 30 or 40 minutes wasted). "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LISBON, PT - Reviewed by CAROL - 08 October 2019

" Everything went very smooth with delivery and pickup. No issues "

" I was happily surprised to see I actually got the BMW that I ordered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FLORIN - 13 September 2019

" We have used AutoEurope for several bookings. The service is great. "

" we arrived one day late due to flight cancellation. The car was held for us and dealt with quickly when we arrived. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEXANDER - 28 July 2019

" I asked to move the pickup time to 2 hours later on the same day and was surprised to be told that I would have to re-book the whole rental paying twice the original price. I find this very unreasonable. "

" The check in procedure was very slow and the vehicle was not ready. The whole billing process was ridiculously complicated compared to other car rental companies I have used. Hertz blocked my credit card with an estimated bill including an extra day (which I never asked for) and only unblocked it after giving me a final bill on returning the car. I had asked the staff at the counter to explain to me the procedure but they were unable to do so clearly leading me to believe they didn't really understand it themselves ! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FARO, PT - Reviewed by JANET - 04 April 2019

" Very helpful staff in hertz "

" Very helpful staff in hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by TERRY - 11 September 2018

" Good "

" Had to wait 30 minutes for the car once I'd finished at the desk "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by CHRISTOPHER - 01 July 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by GRAHAM - 26 June 2018

" Always use Autoeurope as provide good choice. Don't like way insurance cover has reduced to Lloyds ratger then full cover option as before. This has caused me to seek alternative policy and may in future lead to looking elsewhere. Would like to see this option reverted. "

" Very efficient on pick-up and return. No hard sell for insurance or upgrade. However, made sure in place and satisfied. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MARTIN - 26 June 2018

" Auto Europe is my first stop. I am happy with the experience of booking with you. I'm really, really unhappy with Hertz "

" Never been discriminated before for not having a credit card. I know that there are rules but have never been refused before - throughout Europe. But what made it worse was the attitude of the counter staff who were obnoxious. I had to pay for their insurance and a full tank of fuel, on top of the excess insurance I had bought from auto Europe. I couldn't have been less happy with the way I was treated regardless of 'the rules'. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ALEXANDER - 13 June 2015

" I was persuaded to upgrade to a more powerful car due to the number of mountains on the island, and as it happened this was a reasonable thing to do. I was told the cost would be Euro 30 i.e. Euro 10 per day. It would have been cheaper to book the upgraded car originally but that was my decision. When I came to pay at the end I was told the bill was Euro 40.57. This was 30 + credit card handling fee 3.25 + tax at 22%.. No one mentioned the latter 2 items when I booked. The amount involved is not large in real terms but to have to pay 35% more than was agreed is a con, and I will not be using Hertz again in a hurry. "

MADEIRA, PT - Reviewed by JAN - 02 June 2015

" The car groups should be defined better. We were promised an Opel Astra but were only give Renault Clio (break), which lead to an unnecessary disagreement at the rental agency office. "

" Instead of "Opel Astra or similar" that I have booked, we were given Renault Clio (break), which is in my opinion one class smaller, an equivalent to Opel Corsa. It was rather difficult for us to fit our luggage in it. The child seats were rather expensive to rent. We were also charged a cleaning fee (up front, not because we would return the car particularly dirty). As a result, the rental was not as cost effective as originally promised. Apart from that, everything went smoothly, the car was almost new and the agents were helpful. "

LISBON, PT - Reviewed by PEDRO - 27 May 2015

" No hidden costs? Be aware... They always have hidden costs... "

PORTO, PT - Reviewed by NEIL - 25 May 2015

" The company was said to be on airport it was not we had to wait for a mimi bus. The location we went to was the same as off airport companies and I paid double price for on airport. Not Happy "

" Very helpful friendly good guys "

FUNCHAL, PT - Reviewed by RAYMOND - 27 April 2015

" All online systems performed well - easy to make booking and crucially your site has a fuel filter ! Booking all present and correct when I arrived at the Hertz desk. "

" Superb reception by the lady who dealt with my booking plus comments From "Mr Toberlone Man " !! Supplied with brand new Nissan Note which exceeded expectations !! "

FARO, PT - Reviewed by GARY - 24 May 2014

" easy to use web bookings "

" best of the bunch at faro "

FARO, PT - Reviewed by ALASDAIR - 12 November 2013

" Easy to use "

" I would have given them full marks but I had difficulty walking, with a walking stick, and they did not tell me that there was a consessionary bus to te terminal, so I had a long painful walk. "