HERTZ ROMANIA Car Rental Reviews

CLUJ NAPOCA, RO - Reviewed by ROBERT - 28 October 2019

" The car was very good. "

" I booked to pick-up the car at 9.30, but was delayed until 10.00 The Hertz office was open, but un-manned. I waited for 20 minutes, then called them. The guy said he would come in 10 minutes, but actually took another 25. Office was also un-manned when I returned the car. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by SILVIU - 02 October 2019

" Very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by IOAN - 02 October 2019

" Probably not your fault. "

" I had booked the car from 9am as we were arriving in the early hours of the morning and staying at an airport hotel. I was under the impression that since I booked it and paid for it from 9am it would still be there if I was a bit late. I arrived at around 11am and was told by an extremely rude and confrontational male that I was late and the car was no longer available. After a lot of huffing and puffing he finally arranged a car for us which quite frankly was a piece of junk. Dints, scratches and dirt all over it and it stank of cigarettes - it still stank when we gave it back 6 days later despite driving with the windows open most of the time! I expected significantly better from one of the bigger car hire companies! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

SIBIU, RO - Reviewed by MARIA LEUSCHNER - 28 October 2018

" Ich bin von lange zeit Kundin zu , Auto Europe , auf Kulanz wieleicht bekomme ich eine ,,Kunden Karte ,, Fur Legitimation , auch in USA . In Romania habe ich viele erlebt , Wen ich zu meinen Sohn nach Malvern Pa. fliege , vielleicht kann ich euch bezuchen , wen sie mich einladen. "

" very "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by PHILLIP - 16 September 2018

" Upgraded a few weeks before we went in holiday and that was straight forward with the refund of the previous car being prompt "

" We selected an intermediate car which turned out to be. Toyota Corolla 1.3. This was so underpowered for 4 people and luggage. Struggled up hills where lorries were overtaking us. Thought approx £270 for 8 days for this vehicle was excessive. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by ALEX - 14 September 2018

" As I feared, Auto Europe had not passed on to Hertz my request to take the hire car out of Romania and into Bulgaria. This meant that when we got to the desk in Bucharest Airport not only was our car not ready but they had not prepared the necessary paperwork to make this possible. This was despite me calling both Auto Europe and Hertz several times to confirm that this would not be a problem! "

" The Hertz desk at Bucharest Airport was oversubscribed and under staffed. There was only one worker on the desk and this led to very long delays. We had to wait for 2 hrs 30mins to get our car as the one we had booked was not available. There also hadn't been proper communication between Hertz and Auto Europe to state that we needed to take the car from Romania into Bulgaria which created further problems and delays. Overall the experience was tiresome and unpleasant and not the way to start a holiday. After the 2hr 30 min wait we still had a 4 hour drive ahead of us, which meant we arrived late at night and very tired. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by QUENTIN - 01 July 2018

" I have never had a problem with Auto Europe, and will certainly use their service again. I have never used Hertz before, and never will again. "

" The only professional aspect of our experience with the counter staff, was the way in which additional charges were applied to our rental. The fee for an unwanted upgrade was extorted from us before a car was made available. The green card cover that was paid for was not issued, I had to have this sent to me later, and the administration of a report of damage on our return, unsurprisingly valued the cost of the repair at five times the amount of the estimate that we had received in Hungary, where the damage occurred. The staff in the compound who dealt with collection and drop - off, were however excellent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by HECTOR - 30 June 2015

SIBIU, RO - Reviewed by GEORGE - 09 June 2015

" Straight forward, hassle free. "

" Great experience. Sibiu Airport branch had great customer service. Would use again. "

BUCHAREST, RO - Reviewed by NICU - 17 March 2015

" Best !!! "

" Best! !! "

BUCHAREST, RO - Reviewed by IAN - 04 January 2015

" Whole process worked well. Good car. "

" Efficient and well organised "

BUCHAREST, RO - Reviewed by RAYMOND - 05 September 2014

" Very helpful with arranging use of the car in Bulgaria after flying in to Romania. "

" A local area map would have helped. "

BUCHAREST, RO - Reviewed by ZAMFIRICA - 30 July 2014

" Was easy to book via Auto Europe, very competitive prices and confirmation of booking immediately. "

" I had a pleasant experience with this company, the car I had was about 1 year old and drove and handled very well- no technical issues with the car. We also had an upgrade of the car- probably they were over booked for the class we had chosen, but it was good for us. The only aspect I wasn't that happy with it, but not such a big issue, it was their policy of returning the car with the fuel tank empty- I think it is much easier to bring the car full rather than running out of diesel because you are stuck in traffic on the very busy Bucharest ring road or worrying how far is the next petrol station because you don't know the area- but this is a minor detail. I totally recommend this company and will definitely use it in the future. "

BUCHAREST, RO - Reviewed by NAVEENDRA - 28 June 2014

" we like to rent again with AUTO EUROPE. thank for everything "

" very good customer service people are very friendly "

BUCHAREST, RO - Reviewed by EMMA - 22 October 2013

" Easy to deal with. Responsive and helpful. "

" Friendly staff. Excellent vehicle. Great experience. "