Auto Europe
- North America
- Central America
HERTZ SPAIN CUSTOMER REVIEWS
- 7.7
- 7.9
- 8.5
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ SPAIN Car Rental Reviews
Average Rating for Hertz :
MALAGA, ES - Reviewed by DENIS - 19 September 2025
" The primary comments are obviously given above. We were thankful the car kept going so that we could return it as we were concerned it might stop altogether. "
" Unfortunately late on the 2nd day of our holiday the car, a Peugeot 208 developed a problem. The in car touch screen display stopped working which meant that we had no information, reversing screen, navigation link, etc. I phoned the given number which didn't work. We were still able to drive the car but there appeared to be a problem with the battery. We therefore returned the vehicle asap on Monday morning and, after the car was inspected, we were given a replacement car which is what we expected. We had filled the car up with fuel even though some of that was the cost of returning the car and we lost most of a day of our holiday to bring it back and sort out the problem. I realise it wasn't Hertz fault that the car had a problem but we received no apology and seemed to be an unwelcome additional stress for the team there that day. I do feel that in the circumstances - 1. loss of most of a days holiday and 2. cost of fuel incurred. We feel that some sort of compensation is due under these circumstances. We assume that the local office in Malaga have notified Hertz of the problem but as yet we have heard nothing from them. I would be grateful if Auto Europe could look into this and let us know what is usual in these circumstances? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 16 September 2025
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KELVIN - 15 September 2025
" I'm very dissapointed, this happened with hertz, I expected better from them "
" When we arrived we were told they didn't have the vehicle we had hired and try to sell us an upgrade to a bmw, we flatly refused and said we would not be paying anymore. We were told we would have to wait for our car. About 10 mins later the gymuy who served us called us back and said he'd found a car which was nicer, my husband told him we would not pay extra and we were reasurred twice that we wouldn't be charged, but after xoming home we can see on the invoice they did charge us for the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 15 September 2025
" All as the above and we look forward to hearing from you- thanks. "
" We used Auto Europe to book our car with- Hertz Reservation Number- L31227272D4- paid £217.17 for seven days- on arrival - September 4th 2025- I realised that I had forgotten take my Driving Licence- Hertz advised that my wife would need to drive as she had her licence- we have then been charged a further £348.23 on our debit card and were advised that £250 would be credited back and as yet we are yet to receive- the car was returned perfectly and with a full tank- can you please advise? Thanks "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MARC RICHARD - 12 September 2025
" Could have been a very negative experience re the above "
" We were told and all the paperwork stated 24 hrs yet this was not the case - they were going home at 02:30 - thankfully we arrived at 02:25 to collect the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PETER - 11 September 2025
" I always use auto Europe to hire all my vehicles it's an easy process throughout "
" It was good had no problems picking the car up or returning very easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by TIM - 09 September 2025
" See point 3 "
" It's just the sheer volume of customers in Palma airport. Also, it would have been useful to know in advance not to walk all the way to Hertz in the car park building only to find out you need to walk all the way back! Then somehow the car never appears to be the one you've booked. Is a Ford Puma in the same category as a VW T-Cross? "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by HERSAD - 04 September 2025
" Worked very well "
" Smooth transaction, no heavy sales tactics "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by IAN - 03 September 2025
" Excellent service "
" Very good service from check in to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MARC - 02 September 2025
" Generally, very happy , just a shame it wasnt clean "
" Exterior of Vehicle was dirty and covered in tree sap, especially the windows "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by MARK - 27 August 2025
" Auto Europe booking, great, maybe let down by the Rental companys service "
" Car Pickup time is so slow., very slow at processing pre-booked customers and dealing with ad hoc bookings that stay at the counters fot a long time "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ARRECIFE, ES - Reviewed by SCOTT - 26 August 2025
" Great hire experience with no hidden costs "
" From booking to collection and return, effortless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by BRANISLAV - 22 August 2025
" Everything was great bar quite an aggressive person at the pick-up counter trying to sell upgrades no one asked for cause if I wanted I would've booked them upfront "
" Fairly new, clean and in good condition vehicle matched what selected at time of booking "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHRISTINE - 20 August 2025
" Online booking was straightforward "
" On arrival at Palma airport we had to wait for 2 hours at the Hertz desk before a member of the counter staff was free to serve us. I haven't experienced anything like such a delay travelling in Europe in recent years. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
IBIZA, ES - Reviewed by ANDREA - 20 August 2025
" No problems with the booking experiencve "
" We had to wait a long time in the airport for our pre-ordered vehicle. The lifts in the pick up parking building weren't working and we had to carry our luggage to the 4th floor to collect the keys and were then told to struggle back to the first floor to collect the vehicle. There were no staff in attendance and we had to locate the car by searching for the reg,no. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by STUART - 19 August 2025
" No further comment "
" The vehicle I was given was in a bad state, damage on most panels. I asked for an alternative but that's all they had. Id paid a lot of money for it but tbh I've never had a vehicle in that bad a state but hey it ended up being reliable and being AWD helped on our travels. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by KYLE - 19 August 2025
" Overall a good experience. But the car looked a bit of a mess as it had a big dent in the front bumper when i picked it up, not ideal but the car drove great. "
" Staff friendly and helpfull "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 12 August 2025
" Easy to book and got a far better deal than from some other brokers. I was however given a link to check in with Hertz in advance but it didn't work because the Hertz reference quoted on my voucher was not compatible with their system. This was confirmed by one of your support desk reps. "
" 1 hour 20 minute wait to collect car. Then my email address was entered incorrectly so I didn't receive photos of damage etc as they had promised. Another 15 minutes for them to re-send. Car was upgraded, which was good but quite a few dents and scratches. On the plus side they held but didn't charge a Euro400 deposit against my card so there was no exchange loss when it was released at the end of the contract. But the collection time was completely unacceptable. Saturday peak time and only half the check-in desks were staffed. I would not use Hertz Palma again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BILBAO, ES - Reviewed by NICHOLAS - 07 August 2025
" Excellent service as always. "
" Brand new car and excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CHRISTOPHER - 06 August 2025
" Auto Europe were most helpful in every way "
" Excellent very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by WENDY - 31 July 2025
" Hertz staff so rude "
" So rude due to having an additional driver in the booking who was not flying out until the following week. Was told it was not possible to add him so had to phone the office to confirm it would be okay to do so. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ROBYN - 22 July 2025
" Not good experience although car was good "
" I was not happy having to pay for extra insurance so that I did not have to pay the £3k excess, was disappointed with collection as there was a members line and only one person serving therefore I had to wait even after people arrived after me I was also disappointed receiving an extra charge for the higher rates in the airport added to my already expensive bill. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by CARLO - 19 July 2025
" All easy and good with auto Europe "
" Its a good company and the cars are in good condition. But they re more expensive than other rent companies "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by CLIVE - 16 July 2025
" We can only compliment the two staff we met. They were friendly and efficient and got us on our way very quickly. Would definitely use Auto Europe/ Hertz again. "
" The staff, the car and the efficiency of dealing with us was exceptional. We went from airport to driving out of the airport in 15 minutes. Brilliant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHRIS - 07 July 2025
" Whole experience and car (Volvo XC40) was excellent and apart from the previous driver turning on the child locks for the rear doors - which took a while to find and turn off in an unfamiliar car - went as smoothly as could be expected; with minimal waiting both when collecting and dropping off. "
" Car was in excellent condition, only 600km on the clock, so we were second or third users. Biggest problem was finding it, as signage to the Hertz area at Palma wasn't the clearest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 06 July 2025
" My car was booked for pick up at 0100 but the flight was delayed so i didn't get to the desk until 0130, the counter staff were busy with other customers. When the staff member told me there would be a fee of 50 Euro for late pick up, I said it was a con and he refused to give me the car and i left, he was extremely rude and unhelpful. I am seeking repayment of the car hire from my Credit Card provider "
" The person on the counter tried to pressurise me with scare tactics to take out additional insurance coverage, which I repeatedly stated i did not want, he said it was likely my car would be damaged in car parks etc. His manner was condescending and mildly aggressive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GERONA, ES - Reviewed by DAVID - 02 July 2025
" We have used Auto Europe many times. Straightforward booking process. What's included and what's not included fully explained. "
" Friendly staff. Online check in so quick pick up. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DOUGLAS - 01 July 2025
" I booked two cars for this week having used Auto Europe probably 10 times before never a problem. One for myself and one for my son UK5859985, the default pick up time was set at 10am on his hire in line with mine but he hadn't booked his flight at this stage, later as requested he entered his flight details FR 6565 and arrival times 15.45 but this was not pulled through to Gold Car whay ask if not passing it on?? They cancelled his booking as he was 20mins after cut off which he could never have made given hi flight arrival time whats the point on insisting on this information if not fed through to the car hire company?? He called Auto Europe at the desk but no help I have also contacted Auto Europe no help he had to hire another car at a cost of £340 Euro and we have been offered no refund on the cancelled car £153.70 When I spoke to a agent on the phone no interest in helping so fine you have just lost a decade long customer great customer service guys :) "
" No flexibilty in removing additional driver at desk "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANTHONY - 01 July 2025
" I have used Auto-Europe many times before, but this experience has left such a bitter taste, that I don't think I'll be able to use them, or Hertz ever again. I have booked with Sixt directly a few times earlier this year, and they have been fabulous. I think I'll just use them in the future. "
" By far the worst experience I've had with car rental, ever, anywhere. The extra insurance and child seat charges were extortionate. Plus I was charged extra tax on top and a location fee which I was not told about or agreed to. The counter staff, and drop-off staff were rude and arrogant. The vehicle itself was in a terrible state with bashes and scrapes all over it. The Air-Con was absolute awful. Pretty disgraceful in every way. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ARRECIFE, ES - Reviewed by ROBERT - 01 July 2025
" Always a great selection of options to rent provided "
" Great pick up service - efficient. Slower drop off but acceptable. Vehicle as requested and required "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LA PALMA, ES - Reviewed by DEBORAH - 29 June 2025
" Straightforward experience. "
" All very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ARRECIFE, ES - Reviewed by PHILLIP - 24 June 2025
" As usual good car at a reasonable price. "
" New car with built in sat nav. Easy pick up and drop off process, good signage to get to the right car park. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by KAREN - 24 June 2025
" Car was just what we needed. Clean and comfortable. Would use company again. "
" Helpful and friendly "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JASON - 24 June 2025
" Best car hire experience yet! "
" Easy to collect and drop off. Car was exactly what we needed at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SIMON - 24 June 2025
" Good website - easy to navigate and good choice of companies and cars to choose from. "
" Overall experience good except for pick up at airport. Over an hour and half to get to counter - short staffed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CRAIG - 23 June 2025
" As usual you can find great offers with AutoEurope "
" Superb counter staff allocated a high level and nearly new car which performed very well. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GRAHAM - 22 June 2025
" see above "
" Everything was easy and less stressful than the alternatives with their threats of extra charges if you were outside the pick up or drop off period "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERIC - 21 June 2025
" The experience would have been great had our charging cable not disappeared after our vehicle was valet parked at our hotel. We didn't realise until we got back to the airport some days later and faced a charge of 620 Euros to replace it which included a so called Damage Assessment fee! We did take out your excess insurance via Lloyds but are concerned about claiming if this causes increased insurance costs for the future. "
" The reason for the 6 on value for money is that they were unable to provide the VW I requested and we needed to upgrade to get a similar kind of car. We wanted a T-Cross but were being offered a Focus or Puma. The staff were great though. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 21 June 2025
" The Auto Europe site is the first place I go to for good value European car rental. "
" The Hertz operation at Palma is slick and professional "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by JEREMY - 19 June 2025
" I agreed to take out insurance and knew about the final charge as it was returned to a different airport. The final bill was far in excess of this. "
" I have queried the final bill, the final charges exceed £700 and I'm at a loss to understand. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by IAIN - 15 June 2025
" Easy to use website. You just have to careful about pickup and drop off location. Kept informed leading up to hire regarding credit card and license. We even got a second driver at no extra charge. All great thanks. "
" Very professional from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RONALD - 15 June 2025
" We got to Spain fairly regularly, and will find other means to hire a car. Hertz are bandits, and we think your other vendors will be the same! "
" On the 7th June I sent your company an email and pictures showing marks on the car and a picture of the dashboard with the tyre pressure light on, we had inflated the tyres and had a puncture repaired and still the light was on there was also a knocking noise coming from the back. We have received an email for damage to the car which we did not do, as in pictures sent to you on email 7th June. We come to Spain on a regular basis and this is the first time we used your company. I am very disappointment in your company and will never be using you again and will be making sure that I express my views on social media and make sure none of my family or friends use your company. I am not in the habit of complaining but I am so disgusted and disappointed with your company and you have the audacity to charge me for damage which we did not do. Check your emails on 7th June from email address edith698@yahoo.com Please do not reply to this email I do not want to hear any excuses from your company of the treatment we have received. This was our complaint to Hertz. We have not received any feedback. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOMINIC - 10 June 2025
" Sent email to Auto Europe on the day of the pickup as per above and still have not received a reply 9 days later. "
" Email already sent to Auto Europe as set out below:
Sent: 01 June 2025 22:43
To: reservations@autoeurope.co.uk
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PETER - 10 June 2025
" very efficient, good quality vehicle "
" very efficient, good quality vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by EROS - 02 June 2025
" Excellent overall, recommend "
" Lovely staff, quick and efficient. A little more expensive than rivals but the car was also low mileage and very fresh "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by KATHERINE - 28 May 2025
" Great customer service, easy booking, easy pick up and drop off - thank you. "
" Great customer service, easy booking, easy pick up and drop off - thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NORMAN - 18 May 2025
" Brilliant!! "
" Best car I've ever hired. Nearly new, spotlessly clean and the collection and handover were relatively simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 15 May 2025
" Palma has been updated but not every idea is satisfactory "
" Not impressed by 2nd floor collection and return limited lifts and suitcases on elevators not safe but no option. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 13 May 2025
" Good price and easy to use website "
" Nice car, helpful staff at check out. We had a lift to Malaga Airport so would have been useful to know to pick up car from car park. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PLAYA AMERICAS, ES - Reviewed by TERENCE - 08 May 2025
" Nice car clean and reliable. "
" Absolutely no problems at all. Quick efficient service and explanations and photos of minor damage to the car. The return was just as good. Excellent staff all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 05 May 2025
" Auto Europe all good. "
" Overall ok but was told at pick excess was €3000 not €1500 and wanted a further €160 for insurance to lower the excess. Van still had rubbish in from previous use. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BARCELONA, ES - Reviewed by JOEL - 22 April 2025
" A quick glance at Google Map reviews of Hertz Barcelona Airport reveals similar stories. I suspect racketeering is taking place in the car rental area. "
" Hertz (Barcelona Airport) on return inspected the car and said it would need a clean inside. Indeed, dust and grit had come off our shoes into the footwells. They wouldn't tell me how much it would cost and would have to ask at the desk, which is on a different level of the building. I accepted this in good faith, as I wasn't given the opportunity to take the car and clean it myself (I had returned it early), but at the desk they said I'd have to wait for the invoice email. This arrived in 5 minutes with a charge of nearly €300! Whilst I was debating the ridiculous cost of the cleaning, 15 minutes later, another email arrived charging me for an object embedded in a tyre. I had driven nearly 200km directly to the rental return, so am suspicious as to how that could have happened without the car management system informing me of a loss of pressure. I am hopeful that I can reclaim the "puncture" cost on insurance, but not sure how to reclaim the €300 cleaning charge. I will probably have to take this up with Hertz, or dispute it via my credit card company. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JULIAN - 20 April 2025
" Provides a good comparison "
" Wait to collect the car was poor the other car rental companies were turning people around at a much faster pace we queued for 30 mins. However once served the lady who checked us in was very efficient. Only issue with the car was that the water jets for the windscreen washers didn't work. Drop off was super efficient and easy. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by OLGA - 20 April 2025
" Recommend "
" Recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 16 April 2025
" AutoEurope are very good when placing orders and making amendments. I have found that when there are issues, AutoEurope support is limited. "
" When booked with AutoEurope, Hertz Car Excess was 1,106.78 (in contract voucher). Onpickup, Hertz refused to honour the voucher excess amount and increased the excess to 1600 euros. There was nothing I could do about this and had to accept the increase. During rental, the Car Battery went flat after being parked for 4 days; required assistance to boost battery. I would not expect the battery to fail when parked for just 4 days. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by NEIL - 15 April 2025
" Generally very good experience. Only point to make was the make/model of car provided. I appreciate that the booking says the selected model or similar. We specifically selected Mini Cooper based on the size of the car, for ease of driving in the location. We were not provided with this model but instead given a higher class car, and thus bigger. Why overall not a major issue but we specifically selected the model size for a reason and feel that this should be honoured more. "
" Generally very good experience. Only point to make was the make/model of car provided. I appreciate that the booking says the selected model or similar. We specifically selected Mini Cooper based on the size of the car, for ease of driving in the location. We were not provided with this model but instead given a higher class car, and thus bigger. Why overall not a major issue but we specifically selected the model size for a reason and feel that this should be honoured more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by SUSAN - 10 April 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by STEVEN - 10 April 2025
" Very simple to book and all went according to plan. Great! "
" Hertz car was a good price, staff were swift and efficient at the airport and the additional driver was included in the price. No queue at the desk compared to others with up to 40 in the queue! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CYRUS - 10 April 2025
" The car was great, the service was great, and the price was very reasonable "
" They were friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 08 April 2025
" Very smooth booking process, never had any problem booking and when help needed with a hire company or alteration to a booking etc Auto Europe were very responsive "
" Although Hertz office at Palma airport and few customers around on a Monday in March it took a long time to be served The vehicle was clean and in good condition Upon my return there was no one to hand the car over to and get it checked and signed off. Eventually I found a Hertz delivery driver? who told me to just put the key in the drop box and leave with no sign off which I was uncomfortable with. I have since received an unknown, undocumented charge to my account from Hertz with no details which I am now having to resolve in a claim through Auto Europe. An unsatisfactory end to my holiday "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by PAUL - 07 April 2025
" Very disappointed with hertz "
" Car was full of scratched & dents , we checked the car on collection & photographed all damage including things hertz missed. The hertz office closed straight after we collected the car. Their office was also closed when dropping the car back. When we arrived home we'd been charged for existing damage. We've emailed a complaint and are waiting on their reply. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by GIULIANA - 07 April 2025
" Will not use Hertz again at Palma Airport. "
" Waited over an hour to get the keys for our vehicle, despite asking if there was help due to the fact we were travelling with a person who needed special assistance. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by ADRIAN - 07 April 2025
" as above in 3 "
" Huge queue, 2 people working at a very leisurely pace, exuding complete indifference to the inconvenience to those people paying their wage. We were relatively lucky, but by the time we left, the queue was about 15 people. There was no clear direction to the car, verbally, or in the documentation. When I asked for clarification I got a very brusque finger pointed at the documentation. We ended up walking up and down the car park for 15 minutes pulling heavy cases under hot sun. The final insult, when we finally found the Hertz car park, they gave us a map showing how to go from terminal to pick up!! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by FLORIAN - 06 April 2025
" it was a very unpleasant and unprofessional experience! I would like to be reimbursed for the extra charges that i was told to pay! The information i got was untrue and these people should be taken responsible for treating customers this way! I am very unhappy! "
" When i picked up the car at Hertz Malaga Airport i was lied to by the staff there. They made me take out extra insurance on top of the one i already paid for and charged me 300 euros extra even though everything was booked and paid for already! I was told by the Hertz staff that they changed the law last year and they have to charge me extra for this otherwise i wont get the rental car. I was speechless! Also, my friend who lives there told me, that this happens to every person who rents there. This is absolutely not ok! I would like to be reimbursed for the extra charges! You can see in my booking that i took out the damage and theft insurance waiver! Hertz Malaga said it was not valid and overcharged me! I was left with no other option but to take the car, which was dirty inside and outside, and it wasnt the car category i booked either but a cheap and unreliable vehicle that i got. i am very unhappy and never experienced this in 20 years of renting with Auto europe and hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by PETER - 04 April 2025
" The handling of my complaint and likely legal action has been unacceptable "
" I was force sold cover that should not have happened. Unless I paid more money the car would not be released. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by IEVA - 26 March 2025
" When I reserved the car via Auto Europe, I bought insurance as well. Apparently, when I spoke with Hertz, that insurance doe snot mean much and Hertz offered me to buy an extra insurance from them, which defeats the purpose or using brokers. "
" No issues with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARK - 20 March 2025
" Appalling "
" Disgraceful. Produced a car with damage all around. Then claimed one of the many scratches on the bumper was new and charged €170. Now your insurance are not refunding this readily. It is appalling "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by FLORA - 18 March 2025
" I don't know whether Hertz are deliberately making it difficult for Auto Europe customers, or whether it's an individual Hertz employee issue. Whatever the reason, this was dreadful service. "
" Experience at the pickup desk was very poor indeed. I have never encountered such a laborious process in more than two decades of hiring rental cars. After waiting at least 20 mins in the queue (of about three other customers). The difficulty all seemed to hinge on us not having accepted the "optional" insurance cover, which meant (according to the desk man) that we had to wait "up to 15 minutes" to receive a confirmation email about the rental; despite having brought all our printed out documentation with us. We waited patiently (if slightly bemused) for more than 15 mins for the email to arrive, then asked the man where it had got to. It turns out he hadn't even sent the email in the meantime. He and gave the excuse that he had been very busy so had not had time to send it. Of course, as soon as he sent the email, it arrived and we were able to head off to pick up the car. What a ridiculous performance. I felt that I was being punished for not paying their insurance premium. A very bad way to start the holiday. Shame on you Hertz. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IAN - 10 March 2025
" i have nothing but good reports for Auto europe....... but car condition supplied by Hertz very poor. if this is the standard of car that Auto Europe endorse then may have to look at other hire car rental companies. "
" staff great. car given had more damage than good bits. a list of 15 damaged parts plus 2 i found they did give me paperwork with damaged listed but had to take photos of more than on list. did ask for different car but they did not have one in class had ordered but could upgrade at extra cost, which i declined as only wanted small car for parking and only limited use when there. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by TIM - 06 March 2025
" I always use Auto Europe, and I recommend your company to my friends (who also are now confirmed Auto Europe users). I have never had a bad experience with Auto Europe. "
" The original car offered at pickup was 2 years old, and had considerable bodywork scuffs and damage. I returned to the hertz desk and pointed out the damage on my phone, and declined the car (which was not the Ford Focus ordered). The customer service lady then offered me a brand new (10 miles total mileage to date Ford Focus) which I accepted. Thereafter everything was okay, the car was good, and the customer service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by BRIAN - 05 March 2025
" Good value and efficient "
" Helpful staff at pickup "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JONATHAN - 03 March 2025
" We've used Auto Europe several times. The process to select a cost effective and preferred supplier is easy and all required information is readily available. Car suppliers are obviously used to dealing with AutoEurope paperwork as there is no delay in dealing with the hirer. "
" Overall very pleased. Vehicle was available when required and was roomy and comfortable. Slight stain on driver's seat but no other damage. Return was also easy and efficient. Hire car parking is a bit of a hike from the terminal - fine if weather is sunny, but not so great in rain. This is an airport feature and no criticism of Hertz. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LAS PALMAS, ES - Reviewed by TIMOTHY - 27 February 2025
" I paid a premium price but received a budget service. I won't be using AutoEurope or Hertz again. "
" The car we were given was very old and tired. It was also smaller than the class of car that we booked with a tiny engine. There were multiple scratches and dents on it. It was, however, clean inside. Staff at the location were rude and unfriendly. I was charged more security deposit than I was told I would be in the autoeurope booking confirmation. On return, I was told I'd be emailed a receipt for the refund if the deposit. This did. It happen. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by MARCIN - 26 February 2025
" I did not receive the car I ordered. I got smaller car. It was huge disappointment as I was travel with 2 other ppl and luggages. "
" Counter Staff was a bit rude. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by KENNETH - 19 February 2025
" Be aware that when you select full cover through Auto Europe that you are using Auto Europe cover and will still be required to sign and say that you are not taking the Hertz cover. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 18 February 2025
" I have used Auto Europe for many years with good results "
" Straight forward transaction no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 15 February 2025
" I have previously had good service from you. However, the above experience with Hertz was awful. So I'll have to think carefully who and how I hire a car next time. Depends on if, and how how you react to the above. "
" Counter staff at Fuerteventura spoke little or no English. I was offered two extra payment options - and the staff were unable to explain in English what it was for. I said I thought I had already paid in full, but they didn't understand and insisted I pay more. In frustration I agreed to the smaller amount and handed over my credit card. Then they gave me the keys. I still don't know what it was all about - I think it was something to do with insurance, but I thought I had already included it in my payment to you. I hope you can explain, please. Other customers at the Hertz desk were experiencing the same problem, and the lack of an English explanation meant we all just opted for the lower figure, not knowing what it was for. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PETER - 14 February 2025
" Good price, good comms and an easy booking experience. "
" Service from desk in Tenerife airport was efficient, but brief and we struggled a little to find the location of the car. Once we found the location, service was swift and we were quickly on the road. Return service was good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VIGO, ES - Reviewed by IGNACIO - 08 February 2025
" The pick up address provided by auto Europe for Hertz at Vigo airport was incorrect, which is confusing, particularly when they have been at the terminal for years. Thankfully, I contacted hertz in advance to confirm this, as it seemed strange, but it is disappointing and could be an issue for someone else. "
" The gentleman who dealt with me when I picked up the car was extremely attentive; upon my return the lady who was in the counter was on her own seeing another customer and simply took the keys from me. I was expecting to get some sort of confirmation that everything was OK but never got it... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by ALEXANDER - 06 February 2025
" Very easy to arrange the booking last minute. All very efficient. "
" Good car and a very easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by GEOFFREY - 04 February 2025
" Easy website. "
" Friendly & helpful staff thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by CARLO - 04 February 2025
" alway great deals and fast service. thank you "
" The only reason I gave a lower rating at drop off is because I dropped the keys in the box as directed but I never received an acknowledgment that the car was received which I normally get on an email either "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LAURENCE - 29 January 2025
" Only issue was the out of hours drop off at Malaga airport, which was a nightmare!! Searched for a way to drop the keys for 45 minutes, including trying to visit the hire kiosk to drop the keys there but that area of the airport was closed off. I eventually had to leave the keys in the car (which due to keyless entry the car advertises that it's ready to drive off) and also tried letting them know using the number I had for them - was not only unanswered, with no way to leave a message, but also a premium number!! Turns out the process would have been simple but even though they knew I was dropping off at 4am, they didn't inform me of this.. so was a super stressful plane ride worrying if the car had been stolen. "
" Car was great - upgraded me to top of range electric car since my hire was short - worked out very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAOLO - 17 January 2025
" n/a "
" The drop off was delayed by the hertz staff thinking it more important that he deal with an unattended vehicle than handle our checkin despite us obviously waiting to go into the airport so we could checkin. He then made a show of inspecting damage and subsequently hertz are claiming for damage despite me having photo evidence and their own condition report showing this damage was present at pickup time "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LANZAROTE, ES - Reviewed by NEIL - 06 January 2025
" Clean car, good interactions "
" Very efficient friendly process and staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 04 January 2025
" ok "
" ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
IBIZA, ES - Reviewed by CARLO - 30 December 2024
" I always find Hertz staff very helpful and nice "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by DAVID - 18 December 2024
" Good selection of car hire firms. "
" Great service all round! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OVIEDO, ES - Reviewed by MARK - 16 December 2024
" depending on the outcome of my inquiry ?? "
" noted faults on the car including two cracks/ chips on the windscreen, which was recorded on the Vehicle Condition Report Dropped the car off prior to the Hertz desk being opened then to be charged from my bank the full sum of a replacement windscreen as new damage!. awaiting a response from Hertz but will be taking this further if I don't receive a full refund. I also took out extra cover with Autocar so this will be something they need to be made aware of as if I cant claim back from Hertz then I will claim back against the additional policy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by HASAN - 06 December 2024
" I couldn't take back my deposits "
" I couldn't take back my deposit "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by DAVID - 05 December 2024
" Took out the full insurance, didn't realise until a few days after when you sent an email about having to leave a security deposit with Hertz, that cover was with yourselves, not Hertz, should really make this clear before hand, as don't like having to leave card details and money taken off credit card, normally when you take full insurance with a car hire company, no credit card security deposit is required. "
" Nearly a 40 minute wait to get to counter, only 1 person on duty at 13.45 "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by JOHN - 01 December 2024
" Easy to use site and good value "
" All good except for long wait to get the car. Only 1 member of staff for much of the time and 15 mins to service each customer despite most info being previously provided. The actual staff member was however very polite and helpful. The counter was looking after 2 other companies in addition to Hertz "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 29 November 2024
" Your side was fine, but wouldn't go with hertz in Tenerife again "
" Queue was long at airport 1 & 1/2 hour. They intimidated that the extra insurance I paid you extra for was not sufficient and tried to get me to buy theirs as well!. Car was damaged on pickup (and was not clean) which caused a bit of stress as wasn't sure if they would say I caused damage (took pictures in case and all was ok in the end) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ALEXIS - 26 November 2024
" all said above "
" Check out was fast and courteous. Drop off also was quick. Car was almost new - few km on dahsboard - no problems whatsoever. Much better than competion next door which gave me a big headache the previous time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MARTIN - 20 November 2024
" Excellent "
" quick and easy to pickup and drop off. Less than 15 minutes in total! Clean car and faults were pointed out before taking the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by PETER - 08 November 2024
" I thought I had booked all the extras online, only to get to pay another 76 euros at the counter and the guy just shrugged. I'll book with Herz directly next time, not with Auto Europe. "
" The experience was all good. Good car, efficient drop off. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JONATHAN - 29 October 2024
" Overall, a very good experience. "
" Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LINDA - 07 October 2024
" Good company nice new clean car "
" Everything went as planned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 01 October 2024
" Auto Europe are fine ..... Hertz are a disgrace "
" Waited an hour in a very long queue; Hertz only had 2 out of 4 points open They tried to tell me that the car I had ordered was different to the order confirm from Auto Europe .... thankfully I speak Spanish and was able to advise them differently "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by PAUL - 30 September 2024
" Good price and communications "
" All went well and was stress free "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by SHAHRAM - 27 September 2024
" Easy to book but I don't know how good AutoEurope is when things go wrong- e.g. when there is a damage to the car that I need to reclaim. "
" The car had a lot of damage to it already and it was filthy when I picked it up. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SAN SEBASTIAN, ES - Reviewed by RICHARD - 24 September 2024
" Poor "
" Paid for fully comprehensive insurance with auto Europe & had to pay again at Herz in Spain "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NIGEL - 24 September 2024
" Like the ease of booking and choice "
" Smooth quick handover "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLIN - 16 September 2024
" Fine but the expenses afterwards were disappointing. "
" Car was dirty from spilled drinks in the centre dash "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GERONA, ES - Reviewed by SARITA - 16 September 2024
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by PATRICK - 10 September 2024
" Hertz used to be a reputable company with customers at their core. It does no longer look like... "
" No one at the return desk although within office hours. Extra cleaning charges without proof and reason. A fee for travelling to Portugal that never existed a few years ago... "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by ALBERT DAVID - 07 September 2024
" Queue to collect car very slow and a lengthy wait "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RON - 06 September 2024
" Quick "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by IAIN - 04 September 2024
" Overall positive. "
" Despite a queue at the desk the staff were efficient. Easy pick up including the car seat. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by MARK - 29 August 2024
" See above "
" We were very pleased with the car in every respect except for a major safety issue which became apparent when we experienced a flat front tyre. When we took the car to a garage to have the tyre replaced the mechanic pointed out that the tyre was bald and not within the legal requirement. He was shocked when we told him that the car was a rental car and from Hertz. He then inspected the other front tyre and showed us that this was also bald and also not within the legal requirement. We emailed Hertz to inform them of this and to ask for a refund for the punctured tyre and we are still waiting for a reply. We took photos of both tyres and sent them to Hertz; we also kept the punctured tyre as proof and showed both bald tyres to a Hertz representative when we returned the car to the airport. We think that as a minimum the cost of the replacement tyre should be refunded to us and frankly Hertz should refund us the whole rental cost as they leased us a car in an unsafe condition. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by TIM - 27 August 2024
" x "
" Very long queue for pickup (around an hour), but counter staff were helpful and the rest of the experience was good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by THOMAS - 22 August 2024
" Very smooth hire car experience. Will definitely recommend AutoEurope and will use again without hesitation. "
" An excellent experience - lovely car in perfect condition and the pick up and drop off was very easy. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANTHONY - 17 August 2024
" Auto Europe always seem to offer good deals and cars . "
" Very pushy trying to sell extra insurance at the desk . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by CHARLES - 05 August 2024
" As above "
" All good, collecting the car was a breeze and Zack was great even at 23.00 on a Friday night. Returning the car also great and the e mail arrived saying all was ok which takes the pressure off. Only problem, the signs from the nearest petrol station to the hire car car park could be better, I now know the airport layout and where the taxi drivers park. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ROBIN - 04 August 2024
" All in all I was happy with the prise and had a nice car. "
" The lady was hard work to deal with at airport said you auto europe were the middle man.and said you need to pay these £200 euro.1300 euro.circled different amounts.i had taken out extra with you.so I payed 190 pound.to cover insurance.took pics of car as I no what they do.dropped car off little nick above door said good job I took out insurance or I would be paying 300 euro. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LESLIE - 23 July 2024
" so easy to book with Auto europe have booked with you over the past 20 years and never had a problem with you , great service even when i have changed plans and cancelled or rearranged my dates "
" the staff in the airport very good helpful .the car looked like it had been in a banger race dents and scratches. Hertz sent me by email the car condition report by e-mail while i was walking from the airport to the multi storey carpark there were 32 photos of the condition of the car and it wasn't that clean on the outside , I returned the car cleaner than when i picked it up and the young car checker want to charge me for some of the damage that was already done . I showed him all the photos that i took plus a walk around video and he finally back down . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by GEORGE - 21 July 2024
" Staff were proficient and speedy in dealing with us "
" Staff were proficient and speedy in dealing with us "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 08 July 2024
" Clean car. Good service. "
" It was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PHILIP - 05 July 2024
" A very positive experience "
" Friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IVAN - 03 July 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 02 July 2024
" Each time I use Auto Europe I have the chance to compare prices and deals for the vehicle on my choice. "
" All went really well "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by RUSSELL - 02 July 2024
" Not so great in Majorca unfortunately "
" The petrol gauge was not working. It only ever showed a full tank of petrol. Frequent fuel top ups were necessary to ensure we did not run out of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by GREGORY - 25 June 2024
" Ĥhhjj "
" ........ggggggg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OVIEDO, ES - Reviewed by ROBERT - 25 June 2024
" Good, apart from misleading info above "
" Auto Europe web-site does not state that Shuttle Service required. It was difficult to find pick-up point for shuttle - signage is poor. 20 minute wait for shuttle. Then another 20 minutes wait for counter service - only 1 staff member on duty. But very good car, and very good service when we returned it. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GORDON - 14 June 2024
" Simply NO problems "
" Booking again at Geneva in Sept "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GLENN - 26 May 2024
" Easy to book but seems there are hidden fees you have to pay we was left at the airport with no other option to pay for the car and extras fees else we would have been stuck in Alicante airport when we our accomadation was in Murcia "
" The gentleman when we arrived at the counter was very rude. He kept us waiting and because we was stood there for 10 minutes the time went passed 1am and charged us another out of hours fee. Which is disgusting he told we pay it or don't take the car and that he didn't have to be there?! We had already paid out of hours fees and a fee to drop off at another location and ended up paying way more than we should have. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GEOFFREY - 26 May 2024
" Excellent from Auto Europe "
" Original car had to be returned after having unpleasant smell. Substance found on front passenger floor. Clearly not cleaned properly before collection. When Hertz made aware at Palma Airport car quickly exchanged with replacement model. After initial inconvenience positive resolution "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PALMA DE MALLORCA, ES - Reviewed by MARGARET - 21 May 2024
" All very smooth, "
" It was all perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 20 May 2024
" All very professional "
" Friendly staff Good price Quality vehicle No hard sell on insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARK - 13 May 2024
" Experience with Auto Europe and Hertz was very good, but car we were given was not ideal for Tenerife's roads. "
" Our experience with Hertz was very good with helpful & friendly staff - including when I needed to highlight some small damage that wasn't previously recorded. However, we were not entirely satisfied with the vehicle we were given - a Hyundai Bayon 1.2. I appreciate you cannot guarantee the vehicle initially advertised (a Seat Leon in our instance), but this Hyundai was not of the same calibre in our opinion. It was woefully underpowered and, considering how steep a lot of the roads are in Tenerife, was inadequate for these roads. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 07 May 2024
" Have used autoeurope for many years and will continue to do so "
" Overall good, but longer than expected walk from terminal "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by BERNARD - 29 April 2024
" Overall, a good service. "
" There was a problem with the computerised payment system accepting my credit/debit cards, maybe due to an inexperienced operator. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JANE - 25 April 2024
" I was very satisfied but the airport does not make it easy to find the Hertz desk "
" Lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 29 March 2024
" Awful "
" Rude and lazy staff at pick up of vehicle and drop off "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by KEITH - 26 March 2024
" No problem with Auto Europe used many times in the past, problems come with dishonest Car rental companies. "
" Documentation for our rental vehicle was incorrect. We noticed this when Hertz emailed us a condition report for the vehicle which was not the vehicle we were given. Our vehicle was a Peugeot 2008 and the documentation was for a Peugeot 5008. On return this 2was joined to the the staff at Malaga who said that they had corrected the error and closed out the contract with no further charges. Now back at home we received an invoice for fuel charges for the vehicle that was not ours. We have been shared for fuel for somebody else's rental. We filled our car to the brim prior to returning it. Needless to say we will be raising the issue with our credit card company as I suspect this is a deliberate ploy from Hertz and actually fraud. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GRAHAM - 11 March 2024
" I keep on using Auto-Europe as I don't seem to get any hassle from them or the hirer. "
" An older car with little power. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BILBAO, ES - Reviewed by CLAIRE - 09 March 2024
" See above "
" I already completed this for hertz but it's the same issue. I was heavily encouraged to buy the automatic motorway toll unit, despite not wanting it because I wanted to drive through the. Country to my destination. The clerk on the counter said that it would be 'dangerouse' to do that and I would save money buying the hertz unit. I repeated I did not want it, I'm an experienced driver, and have driven all over Europe for many years and I wanted to go a different route. She stressed that I should buy it and the weather was not good so it wouldn't be safe!! I live on London England so know about bad weather. Eventually I bought it so I could get away and then it didn't I'm even work and hadn't be validated!!! Please no hard sell next time "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by SIMON - 27 February 2024
" Slightly smaller car than expected - was told Tucson but got a Quashqui so luggage could not fit in boot. Otherwise no complaints. "
" Efficient, no complaints "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by COLIN PETER - 21 February 2024
" Not as good as expected "
" The counter staff did not give full directions to the car pick up point so time was wasted looking for the car in the wrong area. Eventually located the car on upper floor level. Nobody showed me the car controls. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by BRIAN - 18 February 2024
" Everything worked well "
" Sufficient & fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by KIERAN - 15 February 2024
" overall - OK - no problems with pickup and return. Quite speedy. "
" I requested a compact car (e.g. Hyundai i20, which is my own car), but was given a Dacia Duster, which was bigger and less suitable for Mallorca's roads. I was told that a smaller car was not available, which seems very strange, given that it was low tourist season. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by CAROLINE - 15 February 2024
" It would have been helpful if we'd been alerted to the fact that we would not be able to view our booking in the Hertz website. It was very disconcerting to click on the link in the email auto Europe sent us and discover Hertz had no record of our booking! "
" The car we were given and loaded all our luggage into, we discovered had faulty wipers, so we had to move all our cases to another vehicle! This was not good. Such details should have been checked. The steering on the BMW 1 series was over sensitive. The sat nav on the way there was fine, but on the way back tried to keep turning us around when we were at Campos and take us back through Manacor!! This would have been a much longer way round!! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by GERARD - 10 February 2024
" Very good "
" Very good⁸ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 05 February 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DAVID - 02 February 2024
" Great to have a hire with an all-inclusive insurance package at a reasonable price. (And I mean ALL.) "
" Whole rental process went very smoothly. Car was reliable and met expectations, albeit somewhat scratched from previous hires. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by TREVOR - 26 December 2023
" Excellent service and excellent quality. "
" Without doubt the best car hire company I have used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CARMELO - 23 December 2023
" Office was in the terminal and the staff were very nice..not too far away to get to the car.. clean car park area at Alicante airport and clean car.. excellent "
" Very friendly staff and vehicle was almost new.. very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 19 December 2023
" Afhwrwh "
" Wfwwrwwrw "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 07 December 2023
" I am normally a Hertz Gold customer but when autoeurope can offer me a car with Hertz cheaper than Hertz themselves, I may as well book through autoeurope in future, very strange. "
" Excellent service, pick up and drop off staff very pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PETER - 07 December 2023
" No great hassle on collection. "
" Painlessn "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SAMUEL - 06 December 2023
" got charged £140 for a tiny little scratch that they probably wont even fix & now they wont give me a receipt so I can claim on my insurance! call after call & get know where ! "
" got charged £140 for a tiny little scratch that they probably wont even fix & now they wont give me a receipt so I can claim on my insurance! call after call & get know where ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SUSAN - 03 December 2023
" Professional service "
" Very professional prompt service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARRY - 01 December 2023
" We book with hertz (or Avis) as consider them reliable with good cars. "
" The counter staff were great. Only issue was that on return the chap looking at the car took a long time going around then pointed two almost minuscule marks. Certainly less that 0.75 cm which we had not made. The idea of inspecting a car prior to taking away for marks so tiny which can only be seen in strong torch light a bit disconcerting. The chap was polite but it was disconcerting. We wondered if he had been told off before for not pointing out marks? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BENJAMIN - 28 November 2023
" Very good "
" Good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VALERIE - 25 November 2023
" Could not have been better. "
" Excellent car. Excellent staff. Everything very well handled. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 20 November 2023
" The overall experience and the vehicle provided were both excellent "
" Throughly professional, efficient and friendly with both pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 16 November 2023
" Seamless "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CONOR - 15 November 2023
" Got charged for waiver fee twice "
" Rip off. Charged for deposit twice. Never again Car was battered, stunk of fart and hadn't been cleaned. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
ARRECIFE, ES - Reviewed by MARTIN - 11 November 2023
" Great service Great car Great price "
" Great service Great car Great price "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KEITH - 03 November 2023
" Will definitely use again "
" Very good very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SUSAN - 03 November 2023
" See above, you did not stay open for my delayed flight and therefore did not fulfil your part of my contract with you "
" Your desk did not stay open for my flight that was delayed by 30 mins. I had my young grandchildren with me and so had to hire a car with another company. Your company is a complete disgrace and I will be posting a negative review on line. I am yet to receive a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by ROBERT - 31 October 2023
" Good "
" Good -quick at Airport check in "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by AIMEE - 30 October 2023
" It wasn't made clear that we'd still need to leave a crash damage deposit and a fuel deposit with Hertz even though we'd paid for the damage waiver with Auto Europe. If we'd have booked direct with Hertz we wouldn't have had to pay this. Now awaiting the return of our £850 deposit from Hertz. "
" Experience with Hertz was fine. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by QUENTIN - 28 October 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by KATEY - 26 October 2023
" You are impossible to get in touch with. "
" Was shut when we landed despite putting our flight info in. Have requested a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by SIMON - 25 October 2023
" Used Auto Europe on multiple occasions- saved about 50% on this rental compared to Hertz standard rate. Highly recommend. "
" Quick pick up, digital contract and car condition report matching actual car condition. Drop off very easy; key box at Madrid Airport and confirmation email in minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by CHRIS - 25 October 2023
" pleased with service "
" good firm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PHILIP - 25 October 2023
" Three things that I look for, choice of car, competetive price and fully comprehensive insurance with very low excess. Very good service, many thanks! "
" My only comment (complaint) is that, just for once, I would like to pick up the car that is advertised, not a different car in the same category. I feel like I am being mugged each time I collect a car ... please give me the facility to select the car of my choice, not something that you feel is similar to it. Other than that, great service, many thanks! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ZSOLT - 24 October 2023
" Great prices compared to other 3rd party sites "
" Surprisingly good prices for EV, quick and easy pickup and return, good quality cars with low mileage (Tesla model 3) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RAYMOND - 23 October 2023
" experience dependent on the Auto Europe employee answering the phone "
" nice new clean car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by JON - 23 October 2023
" See above "
" The car provided, a Hyundai I10, had a screw on ariel, which appears to have been stolen though I do not know if it was there in the first place and there is no way of telling. I was charged 23.77 for a replacement which spoiled the whole experience. Why are you still providing cars from which items can be stolen so easily ? "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by VANESSA - 10 October 2023
" Great service from start to finish. "
" Speedy pick up whilst queues to other companies all around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 09 October 2023
" Could not ask for more unless the price could be halved! "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PETER - 30 September 2023
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by ROSEMARY - 29 September 2023
" Online booking was easy and information clear. Follow up reminder emails were helpful and simple printing off and presenting voucher at Hertz. "
" We were impressed by the pleasant, efficient service and ease of both collection and car drop off. The car itself was of a good standard and met all our expectations and holiday needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVE - 28 September 2023
" I have used Auto Europe for many years. I am reserving judgement right now until I see the outcome of the complaint... "
" I will never use Hertz again and will tell everyone about it. They wouldnt give us a car and left us stranded, claiming we were late. It is the subject of a complaint via Auto Europe. They did this to others at the same time, leading us to believe they had run out of cars. They were also very rude... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by DANIEL - 26 September 2023
" I was having some concerns about locking deposit on debit card because some of the rental companies not accepting deposits on debit card but auto Europe customer service was very helpful with all my questions. "
" Very quick and easy service especially if you check in with Hertz before you arrive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MR - 26 September 2023
" As above "
" On collection Hertz advised that I should take out recovery insurance at 6 euro per day plus tax. I could not see this was covered on quickly looking at auto Europe documents. I tried calling Auto Europe but listened to music for some time. Lots of people waiting pressure meant I had to go with the purchase or lose my place, before checking with auto Europe. Called auto Europe later and was told we did have cover but it was too late. The purchase had been done. I was advised to send a photo of the receipt later that day but I didn't have time as I was trying enjoy a short break. Would welcome Auto Europe investigating and recovering the additional hertz charge. Happy to send supporting docs if required "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by NATHALIE - 26 September 2023
" Shocking experience. We were upsold insurance that we didn't even need as we'd already paid this. But because we were unsure we paid for peace of mind. On returning the car in exactly the same condition, and with a full tank of petrol we were still charged an extra £227. I am currently disputing this but cannot get through to hertz. I will never use this fraudulent company again. "
" Shocking experience. We were upsold insurance that we didn't even need as we'd already paid this. But because we were unsure we paid for peace of mind. On returning the car in exactly the same condition, and with a full tank of petrol we were still charged an extra £227. I am currently disputing this but cannot get through to hertz. I will never use this fraudulent company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PAUL - 22 September 2023
" They failed to provide a Vehicle Condition report on collection. It was sent by email but did not show any existing damage. We tried to contact the later the same ady without success. We had to return to the airport the next day to report the existing damage not included in their report. Fortunately they corrected their report and the matter was eventually resolved. "
" They have double charged for the Airport Surcharge that was already included in my AutoErope booking. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DARREN - 19 September 2023
" Process of raising a complaint about a booking is awful. Complaint line is only open Mon-Fri mornings. With a 30 minute wait on hold before an answer. Then they can't do anything because all forms are online. "
" No-one available when dropping off vehicle. Still waiting for the deposit to be refunded 6 weeks later. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by MICHAEL - 18 September 2023
" Found the best deal saved a lot of money! "
" Quick and easy to pick up and drop off ... helpful friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 16 September 2023
" Auto Europe provided the best choice of deals with competitive pricing amongst a spread of established rental companies. "
" Airport pick up and car was ready when we arrived at the Hertz garage: a short walk from the terminal. No waiting, which was one of the reasons we picked Hertz over other cheaper offerings. Car was reasonably new and of the class/type we booked. Could have been a little bit cleaner inside (windows, instrument panel, seats) but this is in common with most hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by VICTORIA - 14 September 2023
" Just feel like they are trying to con more money out of you. "
" Need to be clearer about the true cost of the insurance and excess when first booking the car. Arrived to collect only to be informed it was another £38 per day for insurance despite having already purchased insurance. Didn't have the cat I booked but provided me with free upgrade which was covered scary he's and dents not recorded on the hand over. I had to take over 20 photos of the scratches in poor car park lighting and sent to hertz. On check in they said there was no record of the scratches but accepted my photos and email response from hertz. Terrible that you have to go through all of this spoils the holiday worrying the whole time about the car and fines you might get. It would be better just to honestly provide the real hire cost with insurance from the start "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GERONA, ES - Reviewed by MARK - 14 September 2023
" I always use Auto Europe. Very happy with your booking process. "
" Had to wait 10 minutes for desk staff to arrive for pick up. Key Box drop off on return. The Hertz App is very fiddly to use. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by TREVOR - 12 September 2023
" Overall very good although I couldn't get through on the phone to Santiago airport office to warning that I would be late collecting the car. I ended up having to wait for a car . "
" Friendly staff at Bilbao "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOHN - 11 September 2023
" All good although twice now I have had to do the old fashioned printing of a physical voucher which AutoEurope instruct you to do, in reality it's never asked for when collecting your rental "
" Friendly staff, easy communication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by AMIN - 08 September 2023
" Excellent service "
" Quick, straightforward and vehicle waiting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARTIN - 04 September 2023
" Good experience as always with AutoEurope and their partners. "
" Had to wait for the car for nearly an hour as the model / size required was not at site. Good location of pick up / drop off next to airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SEBASTIAN - 04 September 2023
" Smooth experience with AutoEurope, no complaints. "
" Reception staff was friendly and upgraded our car but the car itself had significant damage at the back with the rear bumper cracked. This wasn't recorded anywhere or mentioned during check-in. There was no staff at the car park when picking up or returning the car and even though the car was returned with a full tank I was charged £70 for refuelling. Luckily I took pictures of receipts and at the petrol station. Hertz refunded the money but I'm not sure how this would have gone if there had been no proof from my side. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MADRID, ES - Reviewed by MANUEL - 01 September 2023
" I am still waiting for response about refund. "
" I called Hertz counter at 23:59 but no answer. I called AutoEurope three times but told office now closed. I got to a hertz desk next day and told this is now non-show. If I booked through Hertz, I could have car but I need to call AE. AE say that I should have called US office!!! And that I have to pay for new car rental. hertz tell me that they know it is wrong but not to use broker in future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by DAVID - 31 August 2023
" Always use and rate highly auto europe. "
" Hertz charged me a late drop off fee even though I had arrived at the airport at the right time. there was a queue. They also have a fleet of mainly ford pumas while advertising VWs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by ROGER - 26 August 2023
" . "
" Only one person at check in, and he was engaged with a problem customer, which took time to resolve. Hertz have overcharged me from the original inv , I have logged unofficial compliant with your C.S team who are looking into it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by LIAM - 24 August 2023
" easy to use and competitive prices with a good reputation. "
" long wait at pick up because there was only one staff member on the desk and she had to deal with a complicated problem while serving customers. In all, we waited for an hour to get the car and there was just two customers ahead of us. the car was very clean and the description of the minor scrape on the bumper was accurate. i am not sure if this should have happened but the Hertz representative did not take us to the car and show us the vehicle and any features that we needed to be aware of. That would have been helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RICHARD - 17 August 2023
" Very good "
" The car pick up was easy. The car we were provided was brand new. The return was seamless. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by DOMINIC - 15 August 2023
" absolutely no problems, easy & peace of mind "
" absolutely no problems, easy & peace of mind "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GIUSEPPE - 14 August 2023
" My concerns are the attitude of the staff whom stated due to my booking from a third party the service they will provide would be substandard which would question my future booking with Europe ? I should not have waited 45mins to receive my vehicle especially it was pre booked and there was no que waiting. The simple fact I was not prepared to pay extra for an upgrade should not reflect the quality of the service. I am so disappointed, My booking was through Europe and you should be aware and these would prevent me from booking via you. "
" Arrived at Airport collection desk. Was requested to pay an additional fee for an upgrade, which I refused. Then was told I had to wait as no car available. After waiting 30 mins I stated I can not wait any longer and they should supply me with an alternative vehicle with no extra charge. They then stated the vehicle was being prepared and I had to walk to the returns car park where some one would give me the keys. I was told the vehicle still not available. I went to the Gold Hertz members lounge which I am a member of and was told that my booking does not receive my Hertz membership options as the booking was via a third party and was told my service would be secondary. Complain to another staff member having waited and walked all over the place wasting 45mins. She was very sympathetic about what has happen and gave me a huge upgrade SUV that was ready and available imminently. Hertz would of received a 1 out of 10 if it was'nt for the kind staff member that made things right. My concerns are the attitude of the staff whom stated due to my booking from a third party the service they will provide would be substandard which would question my future booking with Europe ? "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by JAVIER - 12 August 2023
" Same as above "
" Despite no reference to late-hours charges either in the rental agreement or the AutoEurope voucher, I was charged an out-of-hour fee. I also argue I was not late. My flight landed at 23:30h and I was at the desk at 23:45h (so before the cut-off time that Hertz unilaterally imposed of 00:00h). There was a queue at the desk, so I was only attended by their staff at past 00:00h. I have sent an email requesting that this charge is disputed to completedrentals@autoeurope.co.Uk as instructed by the Auto Europe representative I spoke to on the phone. However, I have not heard anything (I sent the email on 3/8/2023). I would appreciate a response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SANTANDER, ES - Reviewed by ANDREW - 10 August 2023
" A great experience and I will use Hertz again. "
" I had a problem with my car and the Hertz staff sorted it out without any fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LESLIE - 26 July 2023
" Good price booking easy "
" Problems we had where rectified quickly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by WILLIAM - 24 July 2023
" All good; will use again "
" Insurance cover / huge excesses spoilt our experience. Trying to understand the details at the desk when tired and with language barriers was stressful. I have experienced this and the hard sell on additional insurance with 'cheaper' rental companies. Was expecting Hertz to be better but they were not. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 17 July 2023
" Record car higher are better equipped with staff rather that a major player like hertz - no way professional in Malaga as they are in other countries. 1 staff member at peak time for flights. "
" Very staff walking around at drop-off points, but only one member of staff actually working for check-in and to check drop-offs. Small chip of 2 /4 mm considered damage where as every country had a policy for under a certain size normally 1euro coin. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by KEVIN - 16 July 2023
" Very professional and courteous. "
" Great rental. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 12 July 2023
" Auto Europe website easy to navigate and choose car hire "
" Not happy about being charged a lot for fuel when I returned the car with a full tank. I'd read about this sort of thing with some cheap car hire firms, but didn't expect it with a big name like Hertz. Have raised a claim to get this refunded, but that's not the point - it should never have been cahrged in the first place Car was quite scratched, but that was detailed before taking the car, so not a problem. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ZARAGOZA, ES - Reviewed by EMMANUEL - 05 July 2023
" intuitive website and excellent offers "
" easy and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DEWI - 05 July 2023
" Good communication. "
" Vehicle supplied seemed a lot bigger than what was initially ordered, which although wasn't a problem, would have preferred something of smaller size. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by TIM - 04 July 2023
" Very efficient. "
" Professional and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SANTANDER, ES - Reviewed by MICHAEL - 28 June 2023
" I would never use Hertz again and would advise any one who does to take Hertz full cover insurance. "
" It took about 45 minuses Inthe qué to pick up my vehicle they were very slow One tiny scratch on the Wheel cost me £126 robbery. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by MATTHEW - 26 June 2023
" Booking and pickup/drop off were all very good. "
" Good service but poor value. Charging c$70 for a child seat over 6 days of hire is too expensive. Also, possibly due to late booking, I could not get an automatic car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by DANIEL - 24 June 2023
" jeff "
" jeff "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by IAN - 22 June 2023
" Brilliant from start to finish "
" Lovely car and great service at a very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 20 June 2023
" All good "
" All good, only issue was not being able to accommodate me as a driver as I only had photograph of my DL. Yet once my son took over as main driver ask docs were still in my name. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by PAUL - 06 June 2023
" Another great car hire experience with AutoEurope "
" Excellent service and a great vehicle - very frugal :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by WILLIAM - 03 June 2023
" Easy to book and very competitive prices "
" Everything went perfectly from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 20 May 2023
" I have used AutoEurope several times and so far AutoEurope has not let me down. "
" On drop off I was told the car was fine but the Hertz rep refused to provide any permanent or written confirmation of this. The last time I hired a car in Spain(albeit through) a different company I was told the car was fine and then got a bill for 2 litres of fuel together with a penalty charge. I learned not to trust verbal statements from the drop off rental agents. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PAUL - 10 May 2023
" Another easy rental through Auto Europe "
" Everything worked smoothly, no hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by KAREN - 09 May 2023
" As above "
" Paperwork sorted in 5 minutes, there was no trying to sell us additional cover, lovely new car, drop off was very easy and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 07 May 2023
" I need my double charge resolved. "
" There was a duplicate booking made - so i was charged twice - whist this was through Auto Europe the staff at the Hertz desk would not help us resolve the situation. I have still a double charge for the rental. I travel Regularly and want to resolve this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by SAMUEL - 05 May 2023
" Victory from AutoEurope who assisted with my booking, was an amazing customer representative. She was very patient and provided good information which helped me a lot. "
" Everything was fine in general. However I had to walk all the way to the terminal to get a trolley as there were none in the drop off area. While the staff went to get a trolley for the "white customer." I was also attended to after another white customer that came before me. Sorry I am the wrong skin colour. On the first day, I asked the staff where to drop off and they were not patient enough to explain properly. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by NEIL - 04 May 2023
" As above "
" The type of car we reserved wasn't available, so we had to take an alternative which wasn't really suitable. The drop off was difficult to locate and no clear instructions provided "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by MICHAEL - 30 April 2023
" Great - will continue to use "
" All worked well - low mileage car - immaculately presented "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by THOMAS - 22 April 2023
" Absolute rip off dishonest company. Will never use again. "
" Horrendous company to deal with. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MADRID, ES - Reviewed by SIMON - 11 April 2023
" All good . I bought my car back the previous day (afternoon) but did not get any credit. However the drop off staff was very courteous "
" Excellent staff, except they were trying to sell me insurance saying that the insurance I had already with you was not acceptable . I didn't purchase as apart from your insurance I have personal car insurance with American Express "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 04 April 2023
" very good "
" Their queue at the airport was super quick, just a few minutes, the one next to it looked like well over an hour !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JAKOV - 25 March 2023
" I have reserved Mini Cooper Countryman. Was told by Hertz guy at the airport that they do not have this model at all !! and I was about to get S-MAX !! Had to pay extra 50 EUR to get a more reasonable car... I feel as if I was taken advantage of "
" Good service "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by LYNSEY - 24 March 2023
" Autoeurope is fine, hertz is appalling "
" At pickup we waited for ages then theh brought us a car seat and no car. Didnt tell us what car just said 'its down there on the left or right' pointing at the long lines of parked cars. The car seat was broken and could have killed my son had we have had an accident. It clearly wasnt inspected. J called hertz and had to go and get another one with 'apologies for inconvenience'. It was more than an inconvenience it was dangerous!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by NICHOLAS - 17 March 2023
" Only one issue - and I have run into this twice now with AE is that the voucher was not automatically sent at the time of booking. "
" This was probably the smoothest car rental experience I have ever had - unbelievably quick and easy pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ALAN - 13 March 2023
" Car & staff were excellent "
" Car & staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 10 March 2023
" We have used AE before and been very happy with the experience. The only negative was that we were unable to complete the Hertz preregistration as although AE sent us an email to do so when we tried the Hertz portal said our booking did not support preregistration. This meant we were asked for all our details again when we got to the desk. I think AE should be able to preregister with Hertz as you have all our details. Apart from that happy with AE again. "
" After a long day to arrive in Tenerife we were met with a very long queue at Hertz desk. We went to the airport side of the desk which had a slightly shorter queue but still took best part of an hour to get to the desk. The staff there were efficient but we were asked to fill in a form with all our details which we had already supplied as part of AE booking. The pick-up and drop off process was easy. The car was very new and spotless but seemed to lack an engine as going up hills we were overtaken by lorries! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MICHAEL - 27 February 2023
" Comments as above. "
" After car was returned and inspected agent confirmed all ok and after we had left the Parking area came back with additional costs for alleged Damage which I do not agree was valid. Car was supplied with 4 damages listed and there was no additional damage during my Hire Period. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by RICHARD - 05 February 2023
" Easy on line service. Why so many additional fees at collection point? "
" Counter staff over selling additional costs/ insurance at collection desk. Otherwise very good "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by ROB - 04 February 2023
" Great price and selection available. Customer services were brilliant when I needed to change my booking. Courteous, professional and efficiently and speedily amended. Highly recommended. "
" As usual, excellent professional service, a high quality car and a great price from Hertz. Superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BERNARD - 30 January 2023
" Not a good start to the hire , will not use hertz again with the extras to expensive "
" When we picked up the car I felt that the staff member was far to pushy for me to upgrade to a far bigger car than I wanted he did not listen to what wanted "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by GWYN - 25 January 2023
" Very easy "
" Easy to use, very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by TIMOTHY - 17 January 2023
" Really easy to use, lots of choice and good deals available "
" Really helpful staff. Car was a bit old and 'well used' but mountains roads in Tenerife do take their toll. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by STEFANO - 08 January 2023
" very good see you again "
" simple booking Professional staff clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PETER - 30 November 2022
" It's the wait at check in after the flight that needs to be improved - other than that it was an ok experience "
" It was a long wait at the Hertz check in desk with only 2 staff dealing with bookings. Apart from that it was an ok service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by DAVID - 16 November 2022
" Good service but Hertz check car very carefully on return, so check damage before departing and document. "
" Fast efficient handling and kindly staff. However registering does take considerable time . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOSEPH - 16 November 2022
" My experience with Auto Europe has always been satisfactory and indeed was again this time when we had to claim on our Excess cover policy due to Hertz insistence of damage caused during my rental. However, my experience with Hertz would not encourage me to use them again "
" Issue with alleged damage to bumper when returning vehicle [Hertz charged my credit card Euro 140 ]. I am pretty certain that marks were already on car when rental period commenced but were not identified / pointed out on damage sheet provided. We had also booked a small car but were told that a Renault Captur vehicle [much larger] was only car available/ when I protested, counter staff comment was " Well, its not a tank" which I thought inappropriate. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PAUL - 15 November 2022
" Auto Europe booking was very straightforward "
" Sadly it seems all operators at airport handovers have great difficulty in engaging with clients. It is not confined to any one operator but universally counter staff are dismissive and very difficult to get helpful information out of, such as local laws that are easy to overlook, returns procedures and opening times, what to do in event of a breakdown etc. I am aware that a lot of this information is available elsewhere but rarely in the same place. Kindness and a welcoming smile cost nothing. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by RICHARD - 11 November 2022
" Not sure I'd use Hertz again given the uncertainty concerning the amount put on my credit card "
" Bit disconcerting when staff tried to sell me further insurance, especially as I was not sure what the member of staff was saying. Thought I'd already purchased full insurance via auto europe "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ROBERT - 06 November 2022
" All very good and efficient "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DONALD - 05 November 2022
" As above a 2 hour wait - standing in line to pick up a car is absolutely unacceptable. I was tired and frustrated at Hertz customer service. "
" Almost 2 hours in queue at Hertz desk. Only one staff member. Not acceptable. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXIS - 02 November 2022
" I trust Auto Europe will share my comment with Hertz to all members... "
" They charged a 16,5 EUR fuel service charge + 4,64 EUR VAT for 2,75 litres that were missing in the tank. Never had this type of surprise with Hertz but now know where to "not" go next time, even though i am a Hetz Gold client... "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by CAROL ANN - 01 November 2022
" See Box 3 above and respond "
" My wife had forgotten her credit car, so I rang the Hertz office in advance to discuss. They said it was fine, she would just have to leave a larger deposit on her debit card, which would be refunded. However, when my wife reached the desk, they would only release the car with a full insurance payment. She already had full insurance via Autoeurope. She had to pay unnecessary insurance to release the car. Please arrange for this to be refunded by Hertz "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTOPHER - 01 November 2022
" Please get back to me about the above practices and charges.... "
" I was late picking up my pre-ordered vehicle. Hertz told me because I was late my pre-ordered vehicle was no longer available. Hertz then charged me an extra £174.87 for an alternative hire vehicle...... Can this be right?! I collected the hire vehicle on the same day, just later than planned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by MARTIN - 22 October 2022
" Find Auto Europe, competitive, lots of options & easy to deal with. Will be using again. "
" Nice clean car, good experience. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 21 October 2022
" Much Longer than expected wait in queue on arrival to be served for a premium car rental brand. Some of the counter staff seemed quite slow which added to frustration and queue delays. Fortunately when we were eventually served and picked up/dropped off car the staff member who dealt with us was very polite, friendly, competent & efficient. "
" Much Longer than expected wait in queue on arrival to be served for a premium car rental brand. Some of the counter staff seemed quite slow which added to frustration and queue delays. Fortunately when we were eventually served and picked up/dropped off car the staff member who dealt with us was very polite, friendly, competent & efficient. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JASON - 21 October 2022
" Awful. Hertz have wrongfully charged me and won't reply to emails or calls "
" Hertz have charged for repairs I didn't cause and theyre avoiding my emails and calls. Very suspicious activity "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by VALERIE - 18 October 2022
" See above "
" On arrival there was no car available as described and we were offered a saloon vehicle which was unsuitable for the disabled passenger. I had to pay a further 150 Euro to change - a lot of cars had been sold off at the end of the summer. My rental was over £1k and I would commend the counter staff at the garage area who tried their best. I also had a puncture (nail in tyre) and hertz arranged RACE to come and resolve quickly. Disappointing on arrival that there were no cars as described or those without extensive damage. We were happy with the car after a long drawn out wait and process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by NIGEL - 26 September 2022
" Good selection of hire companies and prices. "
" The agent at pick-up was too eager to sell associated insurance products and was unwilling to believe that I had cover from elsewhere. "All right, it's up to you" she said shrugging her shoulders. I paid for roadside assistance, although I thought it was included. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GLYN - 21 September 2022
" Very efficient booking - Only higher pricing would deter a full recommendation "
" Very efficient service both upon collection and return - only higher pricing would deter full recommendation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by MELANIE - 16 September 2022
" I paid for an additional days car hire y necessarily, two taxis fares (to the sun of £50). and so far have been ignored by auto Europe "
" Hertz counter staff did not provide the previously agreed out of hours service. (Confirmed by auto Europe) so on arrival no access to vehicle. I had to pay for taxis to and from the airport to collect the car the following day. I emailed auto Europe and did not receive a reply. Utterly disgraceful. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by PETER DAVID - 13 September 2022
" We have rented cars for many years through Auto Europe and have never had a bad experience before. This latest rental with Hertz has taught us never to hire a car with them again but to choose an alternative Company through Auto Europe. "
" See following e-mail we sent to Hertz Sunday 11 Sep as they have charged us for damage which was previously made on the car showing clearly in their photos sent to us in their vehicle condition report: "Dear Sirs, I refer to the above rental agreement 971744126 and attached documents. On collection of car reg 5735 LYN at Barcelona Airport we were told to go to the Hertz car park and collect the car after being told to take any photos of damage that we could see,which we did. Later that day AFTER reaching our destination we received an e-mail (attached) showing damage to the car. I have expanded two of the photos which clearly show the damage that Hertz are now claiming that we caused !!!! In addition the car battery went flat on Friday and we had to call Hertz rescue to fix , If there is any damage to the bonnet of the car, this must have been caused by the car mechanic trying to open/close the bonnet. I might add that before you rent out another LYNK & Co car you advise your customer that they need to watch a video to see how to operate the car !!!!!!! Rather than charge us for damage that we clearly did not cause we should receive compensation for losing the use of the car for one day. I hope after reading this e-mail and the attachments you will issue us with a full credit for the "so called" damage that we DID NOT do and was on the car when collected." We have not yet received a response from Hertz. Not an enjoyable experience at all. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by PHILIP - 12 September 2022
" See comments above. "
" Needs more clarification about where the pickup is, the Car Park or in the Terminal. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MADRID, ES - Reviewed by NEIL - 08 September 2022
" See above "
" Excellent from start to finish. Check in was great and handing the car back was a breeze. They didnt try and upsell me anything which was a relief and also gave me car options within the rangi I booked. Definitely will use them again. Not sure if this was just the Madrid branch that was excellent but I hope i have similar experience everywhere "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by SUSAN - 04 September 2022
" Picking up and dropping off was very smooth. Staff in Seville Santa Justa railway station office were efficient and helpful. "
" Excellent service. I would definitely rent from Hertz again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDREA - 02 September 2022
" pretty flawless "
" There was a bit of queue at the counter but nothing major. The car was in fairly good condition, maybe the clutch wasn't in the best shape. At the drop-off the lady didn't have all the damage up to date in the system but fortunately we had the initial print out. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by WILLIAM - 31 August 2022
" Poor "
" Having used Auto Europe happily and regularly for many years now I wanted to let you know that my experience with Hertz on this recent trip was by far and easily the worst car hire service that I have ever experienced in over 25 years of car rental. The manner, behaviour and ethics of Eduardo (he refused to give his surname) at the Hertz car rental return at Palma de Mallorca today was like nothing that my wife and I have ever seen. The man was hell bent on finding some "new" damage to the car in order that we might be charged for it. Rewind 2 weeks earlier when I had travelled with my young family to Palma on 14th August. It wasn't an easy journey. At Palma the Hertz desk is at the terminal and then you trek with your luggage in the searing heat to the car park. By this time you are really ready to get in the car get the AC on and head to your villa. I noticed straight away that this was a very old car with over 40,000 kms on the clock. It was very well used with multiple scratches and damage everywhere, all of which I then tried to document as well as I could. (I attach photos). It wasn't even properly clean. Certainly it was a very poor product to offer a client in the first place when they are paying £1,624, but I let this go as frankly my valuable holiday time is more important to me than complaining with a car rental company about some minor damage on a car, I only need to live with for two weeks. Fast forward to today and the return of the car and Eduardo seems VERY keen to find some damage to Hertz's substandard, beaten up car. First he finds a mark on the left wing mirror and starts to fill in his form before I can even protest or discuss. I show him a photo on my phone that I have taken on 14th August. He says that this is the other wing mirror. I dispute 100% that I have made any damage and then show him all the MANY scratches and damage all over the car that I have documented. Eventually, fortunately, I find a photo of the left wing mirror in question from 14th August with the damage on it. He seems furious that I have proved him wrong. So now he really gets to work. He is climbing up the side of the car to check the roof, literally scouring every inch of the car to try and find something that I might have missed. Eventually he finds something on the rear spoiler and he is immediately filling in the paperwork and stating this is new damage. I have missed this damage in my photos as frankly it is high up and I could have spent an hour photographing the whole car. I have a flight to catch and it is clear that I cannot reason with this man - he is miserable, impolite and totally disrespectful - a disgrace to the Hertz brand. I can guarantee 100% that this damage was not caused by us. The fact that it was not documented on their original damage report is well understood when an easy to spot damage on the left side mirror was stated as new damage until I proved to him it was there on 14th. It was if the man was on commission or a bonus to try and apportion damage and therefore repair bills to clients. I would like to ask if this is the case? Otherwise his behaviour literally makes no sense. I run a business and you can be sure I will NEVER allow my company or my family to use Hertz again unless I get an immediate apology and they confirm I won't be charged a cent for the damage that was pre-existing on this car. It is clear that they had done a terrible job of documenting damage when they had already missed the damage on the left side mirror which was in a very easy to spot place. If I had not photographed that then Eduardo would try to have me on the hook for that as well. Please take this up with Hertz. You must place a huge amount of business with them so will have leverage to sort this out. You will see from my many years of business with you that I have never had a problem before and have been a reliable and good customer to you and the rental companies with which you have placed my business. I have not been this angry or upset by someone's behaviour in such a long while. This man Eduardo treated us with such disdain and bad manners. He should NEVER be allowed to be in a customer facing job again. Please acknowledge my complaint is being handled by reply and keep me updated accordingly. Thank you and kind regards, William Christie "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by LUIS - 23 August 2022
" No issues "
" The car type was very misleading. I selected the SUV category and instead got what was essentially a compact car, which they call an SUV, but it was absolutely no higher than my current estate BMW. Felt ripped off basically. The car was just awful and lightweight and absolutely not what you expect when selecting the SUV category, which was the 4th/5th in price category, so not the cheapest by far. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by KEITH - 22 August 2022
" I took on the extra excess so the handing back was trouble free.The staff were very polite and helpful. "
" Great car in new condition.Staff at handover were really helpful enabling me to get on the road asap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by ANNE-MARIE - 18 August 2022
" Would definitely recommend. "
" Amazing car and very efficient and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 11 August 2022
" You use Hertz. See above. Why would anyone use you? All car rental companies are robbing crooks with underhand T&Cs. If you're reading this, you work for crooks. "
" Multiple attempts to pressure sell additional unnecessary insurance. Poor drop off experience, especially with a disabled family member. Additional charges added for fuel without discussion and not required (£29 for 3lts which included hire car staff taking the car for refuelling and the drive from the nearest petrol station to the airport. Impossible to deliver a car 100% full). Have complained to Hertz with no reply and will now be complaining to my credit card company) "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PETER - 09 August 2022
" Might have considered an upgrade to an automatic. "
" Quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by CHRISTINE - 06 August 2022
" Booking was straightforward. "
" Half an hour wait in queue at Bilbao Airport. I was sent a PDF showing any damage. This was incomplete so spent another 20 mins waiting for someone to check the car. Too long!!!! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by JESAL - 27 July 2022
" Great car, competitive price. Excellent collection service. Drop off (other than the issue above) was super easy. In fact it was pleasantly efficient and swift. "
" Excellent pick up at the airport where the gentleman helped us to the car park and helped us choose the appropriate car. Drop off was slightly mixed. When we returned I asked the lady at the car park if I could park in another spot because I had a baby in the back and the car door would not open in the place she pointed to. I tried 3 times to say I have a baby in the back and 3 times she wouldn't let me finish and kept shouting to park where she said. Unbelievable. It really tarnished what was otherwise an excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by RICHARD - 26 July 2022
" Had to bring forward time of car pick up and return by 4 hours, auto Europe said i had to rebook at a cost of £400 so i declined. When i got to hertz desk it was no problem, i could have the car early at no cost. Wont use auto Europe again but will book direct with hertz. "
" Good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SAYED MUSTAFA - 19 July 2022
" Disappointed coz we did not get a car in the same level as the one we booked. "
" We booked from a category that had the pic of a BMW and we were shocked to get a Chinese car that we never heard of before and was difficult in driving sometimes When asked for another car that is well known we were asked to pay up to 100 euro more per day. Very disappointing "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ROGER - 12 July 2022
" Bit slow to check in given that a lot of the information could have been gleaned at the time of the reservation rather than after a flight and the desire to get to our accommodation. "
" Disappointed in the cleanliness of the vehicle both outside and the state of the window glass which definitely needed some attention. Not sure there was any screenwash in the washer water. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MARTIN - 08 July 2022
" Quality of car poor on this occasion. "
" Staff were excellent. Car was fine but so many marks on it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by DEBBIE - 01 July 2022
" Easy booking process with good documentation. "
" Very easy collection and even easier drop off - the most efficient car hire experience we have had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ANAT - 29 June 2022
" My main problem is with autoeurope. I specifically booked an automatic car and it said that on my conformation. But on the order Hertz got from you it said manual. Paid extra to change cars and waited for hours. "
" My main problem is with autoeurope. I specifically booked an automatic car and it said that on my conformation. But on the order Hertz got from you it said manual. Paid extra to change cars and waited for hours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by MARK - 26 June 2022
" Fully satisfied and all expectations achieved "
" Quick, efficient and no fuss. Complete satisfaction..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PHILIP - 22 June 2022
" Nothing further to add "
" Have above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JANET - 20 June 2022
" Stressful "
" Felt pressurised to take out additional insurance at Malaga Airport Hertz pick up of car. Offered an automatic upgrade with additional insurance. When seeing car, was not happy that this was a much larger car ( SUV Peugeot 2008 Allure) than had requested & had a lot of damage to car. Went back to Hertz & requested a smaller car but still automatic. Given another set of keys to a VW Polo again damaged but not automatic as told. As i did not want to spend any more time at the Airport toing & froing the car park, i drove the VWPolo . Very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PALMA DE MALLORCA, ES - Reviewed by BARRY - 20 June 2022
" All good "
" Very easy pick up and drop off. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANGUS - 17 June 2022
" After this poor experience we would advise friends to be extremely cautious and possibly arrange for a hire car when they reach their destination if that is practical for them. "
" The car we were offered when we arrived was a Toyota Yaris which had smaller boot capacity than expected. It was an older car with over 53,00O Km "on the clock" and had a few scratches and scrapes. First gear was also very fierce and made taking away at junctions difficult. I would have expected a much bettero car for the money. We were offered an upgrade to a new Peugeot 2008 SUV but would have had to pay even more. We declined although we had not seen either car at this point. In summary poor value for the standard of car provided. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BARCELONA, ES - Reviewed by MARK - 13 June 2022
" Aa above.. "
" Arrived 2 hours late due to flight delay. I felt the counter staff made a drama by saying the car we had originally booked "was gone" I had separate full insurance but Hertz managed to get another £161 out of me for "full cover" Disappointed by that move but maybe next time I'll be more insistent that my separate cover is adequate. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by KEVIN - 06 June 2022
" The credit debit has cost me £10 and shouldn't have happened I would like a refund "
" Everything good except 200€ debit to my credit card "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by KEITH - 29 May 2022
" Excellent on every level "
" Excellent on every level "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JULIETTE - 21 May 2022
" See above. If lateness in arriving leaves to full liability for whole rental period and no car this needs to be much more clearly signalled on booking an thereafter. "
" Was 2 hours late for rental partly because waiting for assistance in airport for my 85 year old mother. The car I had booked had been given to someone else. The staff were incredibly rude and unhelpful and I've still so far not had any money returned from my full payment for my 5 day rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADRID, ES - Reviewed by JOSEPH - 10 May 2022
" Autoeurope should look at using Hertz Madrid! "
" Very unhappy with Hertz Madrid. We meet friends arriving from London.I had booked pickup at 4pm.They arrived at 3.00 but was told I had to wait until 4.00. No other people arrived to pick up car. Finally ar 3.45 they said they had a cancellation so I could pick up car. Then proceeded to pressure me in by extra insurance although I had purchased extra at time of Booking! Went to pick up car- found car in terrible condition - a lot of damage. Went back to office and they provided an alternative., which was not an SUV which I had hired particulary as have a bad back! Very disappointed with Hertz Madrid., and wold like some compensation for my sore back! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GERONA, ES - Reviewed by KELVYN - 09 May 2022
" As above. "
" Long wait at the booking desk. I was third in the queue but still waited over 40 minutes. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 03 May 2022
" As above "
" I was shown slight damage on the car and was told it was not there when I collected the car ,luckily I had taken photos and was able to dispute this ,the staff member agreed whith me after looking at my photos ,the staff member was obviously more diligent checking the car back in ,than the staff member who checked it out ,this was my only issue with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ARNAB - 26 April 2022
" Very good experience. My call was answered promptly, politely and helpfully. "
" Very good experience. However, I got an email some weeks before to fill out a form . This, it said, would reduce time at the counter. The system did not allow the form to be completed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 26 April 2022
" Good experience but rental prices currently very high. "
" Very efficient. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 22 April 2022
" Very good service "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by EDUARDO - 19 April 2022
" Read above. Complete lack of customer service and a really immoral practice to try to gain a higher commission "
" My flight got modified by the airline and by the time I was landing, the desk was going to be closed. So I contacted ae to inform that I was going to collect a day later but by all means I wanted to keep the booking. I was told that that was not possible and my booking had to be cancelled and re-booked at the new rate (twice more expensive). I was also told that I had to contact Hertz directly because ae couldn't do anything for me. When I managed to speak with Hertz UK I was told that as the booking was made with ae I had to speak with them, which makes total sense. All I needed was to inform that I was going to pick up the car a day later. I was also told that after 2hrs of the pick up time Hertz had the right to cancel my booking, which I understand if I wasn't calling to inform of the changes on my schedule. I was happy to pay for the car to stay 1 day parked and collect the following morning. I spoke with 3 people at ae customer service, the first person started really bad, but at some point the conversation improved and tried to help me with no luck. The second person was a female, her customer skills are appalling. She tried to use an analogy, saying that renting a car is like a flight, once departed you need to book a new one. I explained that renting a car is like booking a hotel room, if you arrive a day late (you inform the hotel and are happy to pay for the room to be empty) you have the right to keep yhe booking. She was not interested in any of that. The 3rd person did understand my point, he couldn't offer a real solution but he told me that he was putting a message on the booking announcing my late arrival. Did provide anything in writing, which I find not right. He also told me that there was a risk that I might arrive and no cars would be available. In the end I call the desk in Spain, I spoke with a very polite gentleman who listened to me and responded with: nor a problem at all, sir. Your car will be waiting for you, I will leave a message to my colleagues. AutoEurope customer service was a complete disaster, but I have learned my lesson: next time I will book direct with Hertz, I might pay more but will save on the stress and bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ARNO - 04 April 2022
" Overall good experience and we continue using AutoEurope for our holiday car rentals as they always provide good vfm and customer service. "
" Pick-up was a little slow/cumbersome. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by THOMAS RORY - 31 March 2022
" Very easy to book highly competitive pricing. Have used Autoeurope before and would have no hesitation in using again "
" Pick up and drop off extremely smooth and efficient. Instructions clear and standard of vehicle very good. Couldnt fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by KEVIN - 29 March 2022
" Easy booking, no hidden extras and would recommend "
" Fast check-in and drop off. Offered bigger car for a modest extra price which we took up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by HAROLD - 29 March 2022
" As above in 3 "
" On arrival at Terminal 2 Barcelona, we found that the office at the Hertz car park was closed. We were told by a security guard that we would have to go to Terminal 1. The taxi to Terminal 1 cost 20 Euros! An hour later we finally picked up our hire car. The rep apologised and said that Terminal 2 Hertz park was closed on Sunday. We left the car back 10 days later at Terminal 2 - and yes it was closed, so key left in letter box. The rep stated that it was an AutoEurope fault and that your voucher should have directed us to Terminal 1. Wasnt the best start to a holiday "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ROBERT - 28 March 2022
" Always first class ! "
" They did not explain to us how to get out of car park without a ticket. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 21 March 2022
" Never again "
" When we arrived to collect the car there were 6 people in front of us. It took 1.5 hours to get the car with only one person serving. Won't us you again very disappointed. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by TIMOTHY - 11 March 2022
" Everything worked. But at what a cost!!! Most expensive part of our holiday. The insurance extras were very expensive. "
" All in all pretty good, although dropping off before staff were at the parking booth caused some slight consternation at the airport terminal office. But it was managed. The car was good to drive and brand new - but with a woefully underpowered engine on the Tenerife hills. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by STEPHEN - 09 March 2022
" Generally good "
" Very hard sell with regards to excess insurance Not pleased that cover already taken with Autoeurope "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MARTIN - 09 March 2022
" First rstr "
" First rate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JAVIER - 02 March 2022
" Xx "
" I have been renting cars for many years and Hertz is the only rental company that I've never have any issue. I rated them a bit lower as during checking I asked for the car conditions before handed me over the keys, the car had lots of marks, I had to report these marks during check in. During return process they acknowledge all these scratches. Hence happy with HERTZ ( I had bad experiences with other companies in the same scenario) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by CHRISTOPHER - 01 March 2022
" Have always used Auto Europe but have to question now given this experience "
" Arrived at the desk and there was a note saying go to another terminal. Got on a bus to the other terminal - big queue. Told that there was only one person at the correct terminal hence the sign but the car was at the original terminal. Bus back again. Had to join another large queue to get the car. I had booked a Zafira or similar as there were originally four in the party with luggage and a wheelchair. Car was actually a Volkswagen TRoc - much smaller although one of our party had dropped out so it was workable. However, could have booked a TRoc much more cheaply. Handed the keys back and later found out that they were charging EUR135 for alleged damaged which from the photos looks negligible. Didn't have a proper handover so no idea if it was there before but in any event, they just decide how much to change including a EUR50 fee and charge your credit card. Customer service appalling and very sharp practice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ADRIAN - 26 February 2022
" see above "
" Pick up was totally unacceptable. we waited in line for 45 mins or more. That alone would prevent me coming back, no sense of urgency or consideration for already weary travelers. The car was in poor condition visually with many marks, dents and scratches. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BARCELONA, ES - Reviewed by FREDERICK ALAN - 17 February 2022
" Booking was easy and price was competitive "
" My only negative is that the vehicle wasn't checked upon return while we were there. We took pictures of the car ourselves but if it had been damaged in the carpark after we left it, there may have been a dispute over liability. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PETER - 10 February 2022
" Would like to make a complaint regarding extra charges incurred "
" Incurred extra charges regarding rental fees which were not explained "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 08 February 2022
" Easy booking process and good rates "
" Easy pick up and easy drop off. Free upgrade to automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ADAM - 31 January 2022
" all good thanks "
" all good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MARK - 23 November 2021
" Usually always book a hire car through Auto Europe as they tend to find the best deals. "
" There were more bodywork defects on the car than there was listed so had to highlight these with a member of staff. Very straightforward & he actually picked up few more I hadn't. Also, there was no screen wash in the reservoir. It didn't matter too much as it rained a lot on our holiday! Staff were very helpful & friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MICHAEL - 03 November 2021
" I have always had very good experiences with Auto Europe and regularly recommend them to friends. "
" Remember, this is Hertz at Malaga airport. We were met with indifference verging on rudeness. We were given the keys and the plan of the car showing minor damage on the rear corner of the drivers side. When we examine the car more closely, we found five other areas of minor damage and informed the man at the reception desk who came and took photographs. All of these were obvious, and I was extremely surprised that they had not been put onto the plan. When using Hertz at other locations, the reception has been extremely good, in direct contrast to Malaga airport. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ALISTAIR - 02 November 2021
" I asked for help for your team and received none as was told to speak to Hertz. I notified your agent that it was not clear from the website that the baby seats were not included and was told to check the small print. I would have brought my own but was charged over 160€ for them which is disgraceful. I feel like I have been entirely pushed and bullied into insurance that wasn't required, paid an extortionate amount for baby seats and am genuinely upset that the overall experience was entirely unpleasant and has left some huge financial stress to deal with. "
" I was bullied into getting additional insurance and also has to pay an extraordinary amount for child seats which I understood were included in the price of rental - all in all the car hire cost approx £770.00 for a week and I have written a formal complaint to hertz. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PAUL - 01 November 2021
" Overall Hertz were superb "
" The person at collection was the best I'd ever experienced and I rent a lot of cars... he was polite accommodating and didn't try to hard sell upgrades of insurance (which I loathe). We were given a car initially which wasn't suitable for three people in the back (which is why we had booked this category), but he soon found us a VW Caddy which was perfect. The lady who dealt with our return was equally efficient and excellent. I would definitely choose hertz again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by NICOLAS - 30 October 2021
" Nice car Paid more than double of the standard price "
" Lots of hidden costs "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by PATRICK - 27 October 2021
" Fast, friendly but pricey "
" Fast, friendly but pricey "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXIS - 20 October 2021
" Hertz did not have the model i booked: Fiat 500... "
" Hertz did not have the model i booked: Fiat 500... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by SHAUN - 19 October 2021
" see above "
" was expecting a larger car, although the one given was ok. very annoyed at being charged 65 euros for a scrape on the plastic trim, under the front bumper. Not even on the bumper. must have happened on a speed bump, not driver error, but car too low. this is why i wont use hertz again. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GEOFF - 18 October 2021
" Poor "
" On arrival at pick up they tried to get me to pay for an upgrade. I had booked a Fiat 500 which is what I wanted as I was on my own. I refused to pay for upgrade but they still gave me a larger car that had 70000 K on clock - too old and had warning light constantly flashing and sounding. Worst hire car ever!! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ALAN - 17 October 2021
" The car allocated to us had several damaged areas. I tried to get a member of staff to come and look before departing but was told I would be sent an email with all the damage listed, but to take photos. A day later when I had phone signal, I received 2 messages from Hertz, one of which was for a car I had not even hired, the other did list some damage to my car, but not all. I find it unacceptable that this procedure is only possible for someone who has a smart phone with roaming. What about those who do not have, or do not wish to have this technology? "
" We booked a small economy car but when we collected the vehicle we were encouraged to upgrade to a larger vehicle which we declined. However, after leaving the office, we found the allocated car was a large estate type and were told that was all that was available. I feel the staff were trying to make us pay for an upgrade that they were having to give us anyway! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by JESSICA - 14 October 2021
" As above. Looking forward to hearing back from you. "
" Everything was needlessly stressful. We ordered a golf-sized car because paring in small Spanish towns can be tricky. They didn't have the car we ordered, so offered us an upgrade to a 4x4, which is far too large! We asked for a smaller car and were told there was a mini available for an additional charge. We shouldn't have to pay extra to get a car the size we'd ordered. So an argument ensued, which was a horrible start to our holiday. There was also confusion over what our insurance with Auto Europe covered, because the policy had not been emailed through and the voucher did not contain the information that Hertz needed. So we had to give a deposit of 800 euros. Hertz have only partially refunded us the money they made us pay them direct too. They still owe us 30 euros. I won't be using Hertz or Auto Europe again, unless these issues are addressed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by KEVIN - 28 September 2021
" My previous rentals through auto Europe have been very good with decent vehicles. This was a disappointment on this occasion "
" The vehicle was older than expected and not of a similar current model. It had 31900 km on the clock and was a little tatty. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by PAUL - 19 September 2021
" Yr website was a better price than Hertz direct. Well done "
" A bit of a queue to collect, otherwise good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by FREDRICK - 02 September 2021
" I think auto Europe should be more clearer on the excess charges. Different bet zero and refundable. We ended up paying for the excess cover twice "
" Not bad at all "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by PAUL - 13 August 2021
" Straight forward, good choice of vehicles and able to chat to someone on the phone about some questions I had. "
" Very smooth unfussy transfer of vehicle. Brand new vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by KUMARAN - 26 July 2021
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 06 January 2021
" sfaerffaf "
" All was very efficient and a friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANTHONY - 25 December 2020
" I've had very good service over the years from Auto Europe so I trust your company. The local firm in Tenerife felt dodgy. Old car and the feeling of them trying to rip me off. How will your industry rid yourselves if this? "
" This service was named Hertz but operated by a local firm. The car was a little beaten up. 28000km and many many bumps and scratches. I took about 15 pictures myself before leaving including several which were agreed by the Hertz assistant. The contract I made with Auto Europe was for full cover of the car but the counter person tried VERY VERY hard to sell further insurance. This is part of the stress we have to take on to rent a car. Surely the companies can agree not to behave this way. Due to not taking their insurance (which I believed I had paid for already) I had a large deposit put on my charge card, followed by the stress of waiting for that deposit return - would they inspect this bashed up car and find some further scratch in order to charge me, then rent the car out again. This is how it feels as a car renter. I expected a Hertz car to be quite new and in good condition. Therefore this local firm failed. Full stop. The return process - the guy looked around the car and asked me to sign a blank document. I asked what it said, I might have been signing anything. Perhaps this was a language problem. If I rent a car in Uk or USA I get a clean, unmarked, very new car. Often get an upgrade. Some places you just get treated badly as a renter. In the end it was ok but the rental industry needs to get its act together. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by DAVID - 24 December 2020
" it is ridiculous that Auto Europe say you have to contact them if you will be more than 2 hours late picking up the car even when arriving on a specified flight. If the flight is delayed then this may not be possible. "
" On pickup they time your rental from the time you get the paperwork. It then took 45 minutes to get the car with all damage marked up correctly - the damage report initially given did not match the damage on the car. The car had to be examined in an underground car park which made it difficult to see and photograph damage. They did not make clear what damage was considered significant. The car itself was very good. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HARRY - 22 December 2020
" I don't like the fact that because I'm over 70 but have an impeccable driving record all over the world I still have to pay a deposit of 1,000€ because I won't accept the hirer's additional insurance although I have excess insurance that covers me anywhere in the world. You should explain this on your website. "
" Need someone to show you the car you are renting. The cars I have at home are "classics". Modern cars have gadgets that prevent you from starting them immediately, etc. You should be sure the customer is familiar with them for their own safety and that of the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by ANTHONY - 06 December 2020
" Easy pick up at Arrecife airport. Return is to Arrivals car park not departures but it is well sign-posted "
" trouble-free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by BENJAMIN - 01 December 2020
" Great all round "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GRAHAM - 25 November 2020
" A second driver is the reason we choose auto-europe and Hertz "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SHAUN - 17 November 2020
" Hertz is hassle free in every way "
" You may pay a little more, but worth if for the hassle free service at the counter and collection / drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SANDRA - 16 November 2020
" Great service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by HAROLD - 14 November 2020
" Good value "
" Car had an undocumented dent on pick up and took a while to sort. Drop off was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by VIKTOR - 08 November 2020
" All good "
" I were happy with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by VIKTOR - 08 November 2020
" all good "
" I was happy with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JOHN - 02 November 2020
" Excellent service and will use again "
" Easy and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SIMON - 07 October 2020
" Courteous and professional, "
" Car was COVID cleaned, easy check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SHAUN - 07 September 2020
" I booked the car and realised that I had broke the wrong day and when I called they said to me that you could only change the booking within 24 hours ,but when I argued with the guy on the phone saying that the booking was made within the 24 hour period it was impossible cancel and Amed the booking so I lost my money and had to pay for another rental which cost me more money and did not use my rental "
" they were not helpful when I explained my problem "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by CHARLES - 01 September 2020
" As above "
" Seemless, efficient and quick! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JAYNE - 08 August 2020
" Very very disappointed that we were unable to get a refund or voucher for future use. Very bad customer service under these very difficult coronovirus times! "
" We had to cancel our holiday to Tenerife due to the UK government placing a quarantine on returning travellers from Spain to Uk & recommendation not to travel. We tried to cancel our car on line without success. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by STEPHEN - 04 August 2020
" All good. It was great to use a company who didn't try to sell us extra insurance when we collected the car! "
" Straightforward, all fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANDREW - 25 July 2020
" Would use again "
" No problems with good service, except I wonder how the key return out of office hours was supposed to work - the drop off box did not have a lock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SIAVASH - 24 July 2020
" I have always used auto Europe car hire service and this is the first time I opted for hertz but I won't again "
" After I arrived in Uk I noticed that I have left my house keys and car key in the glove compartment. I phoned the company and they said they will look in the car and get back to me. No reply at all and when I called again she said they haven't had time and get back . But as yet no reply . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by PETER - 21 July 2020
" Still awaiting info the Auto Europe as to refund for difference in value of car booked and car provided. "
" Provided a car with a significantly smaller boot than the example 'or similar' car booked. Had to downgrade to a bigger, but non premium / auto car. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PLAYA AMERICAS, ES - Reviewed by ANDREW - 16 July 2020
" Was pushed to take out extra insurance saying any new scratch would be charged "
" Easy rental, great staff, no issues on return "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOHN - 11 June 2020
" As above. "
" Due to coronavirus unable to catch the plane and make the pick up. Your office refused to give me a cover note for the value of my purchase. This reflects reflects badly on your company as all other holiday companies are compensating clients. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 25 March 2020
" Your customer service not helpful at all in explaining the charges....simply you signed...you pay . "
" Coerced into Super-Cover at counter and charged 274€ on credit card over and above £151 rental paid to yourselves. Unbelievable. ! Total £350 plus for one week rental of small suv. In March "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 21 March 2020
" Good "
" Efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DAVID - 16 March 2020
" Fast and efficient pick up and drop off service "
" Easy to use, Friendly staff and quick service, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 14 March 2020
" Have used Hertz before at Almeria and not had the hard sell. Will be using a competitor next trip in April "
" Slightly tired looking car with previous damage list. This combined with aggressive attempt to sell excess insurance ,which I already have, made picking up and dropping the car off more stressful than it should have been. The lady at the collection desk also sent us to a location 2 down from where our car actually was. This led to us trying to start an automatic with the wrong key. Assistance in the car park was hard to find and it took a while to sort out the mistake. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by GRAHAM - 10 March 2020
" Complete and competitive ease. "
" Couldn't have been better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SYLVIA - 09 March 2020
" Very good "
" Everything was very good, except there was no water for the windscreen wipers. It was empty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ALEXIS - 04 March 2020
" Auto Europe is great as usual. "
" Having just returned a Hertz car in Palma (PMI) that same day (rented through Auto Europe too), i can confirm that Hertz Palma is much more efficient than Hertz Malaga. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by LIAM - 01 March 2020
" Car was practically brand new and well valeted.lovely car overall super impressed thanks. Deposit taken from card at the start of hire was returned in a few hours after checks where made "
" Very efficient and pleasurable experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ROBERT - 27 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 26 February 2020
" Worked well. "
" Very efficient. Spotless car. No hassle to buy add-ons. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LES - 26 February 2020
" So far, a Loyal Customer, with a company that hasn't been beaten on price. "
" returning of vehicles not signposted very well on car park levels. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by PAUL - 24 February 2020
" Easy to book "
" Only thing I was disappointed with is that the front passenger seat had a large RIP in it pointed out to staff before we took it and tbh for a company like Hertz and the fact I paid 140 pounds for 5 days I didn't expect to have a car with a ripped seat "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVID - 24 February 2020
" easy return "
" easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MARTYN - 21 February 2020
" Excellent service and system. I have used Auto Europe on several occasions and will no doubt do so again...... but not with Hertz "
" When we picked up the vehicle, after close scrutiny, there were at least 5 minor scratches that had not been acknowledged on the associated paperwork. I brought these to the attention of an employee who registered them on their system. We had an incident free week, but when we returned the vehicle a minute scratch (which I suspect was already present but we failed to see) was noticed at inspection. The result was that I was charged €140! Yes I have excess insurance cover, but I consider it amounts to fraud on the part of Hertz!! Will not use them again. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by DAMIAN - 19 February 2020
" With having two octogenarian grandmothers in the party, both requiring wheelchairs, swift service at the desk was important and that is exactly what we got. "
" The only comment to make is that I thought the Vehicle provided, a VW Caddy 7 seater wasn't really and equivalent to the Ssangyong Rodios I thought I was getting. The Caddy was ideal though "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by JOHN - 19 February 2020
" all went well...insurance a little expensive "
" all went well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 19 February 2020
" As 3 above "
" The staff were knowledgeable , friendly and efficient. i did not have any concerns, My main criticism is the cost of the all inclusive insurance which is a complete rip off, which has nothing to do with the staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PHILIPPA - 19 February 2020
" I was recommended by my brother and thrilled to use auto europe good price too. "
" Everything great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 18 February 2020
" All good throughout the rental "
" All good throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OVIEDO, ES - Reviewed by KATHERINE - 14 February 2020
" Easy pick up, friendly efficient service, car in good condition. "
" Easy pick up, friendly efficient service, car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JAMES - 13 February 2020
" Good all round "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by DAVID - 11 February 2020
" easy "
" To stop having a large amount of Euros blocked on your credit card, i always pay the full insurance, perhaps it could be made easier on your web site. If it is then I always miss it. Perhaps its should be highlighted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEITH - 11 February 2020
" No problems & everything straight forward "
" No problems & everything straight forward "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVID - 10 February 2020
" No problems and got a free upgrade..... "
" Hertz were fine but Malaga airport is a nightmare to collect a car at if you don't arrive by plane. Hertz desk is in the car drop-off area, not in the ground-side terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ROYDEN - 09 February 2020
" All round good experience "
" All round good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DONALD - 02 February 2020
" One of the quickest and efficient pick up and drop off we have experienced "
" Quick pick up, no queue. Also drop off was easy and quick "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by SEBASTIAN - 29 January 2020
" Autoeurope is awesome though :) "
" Like with most rental companies, the process is from the 1900, slow and painstaking with paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by RICHARD - 15 January 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LEIGHTON - 14 January 2020
" All round service was as expected and required. Absolutely no issues. "
" Points 1 and 2 say it all - excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALLAN - 11 January 2020
" Having a mentally and physically disabled daughter who is in a wheelchair, collection and returning of the (very well presented ) car was effortlessly, Thx. "
" Profesional, efficient, polite and simple booking,collecting and returning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 08 January 2020
" The car was good "
" I wasn't happy about being sound extra insurance when I thought i had this extra excess covered already. it ended up being over double what i originally paid "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 05 January 2020
" wrqweewrw "
" asefsaf "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by GRAHAM - 31 December 2019
" Always good "
" Efficient compared to others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LAWRENCE - 21 December 2019
" I don't make recommendations. "
" I don't mKe recommendations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 21 December 2019
" Small print rip off "
" Small print rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALMERIA, ES - Reviewed by KEVIN - 19 December 2019
" Easy to use website. Never been let down "
" Quick, no hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MATTHEW - 18 December 2019
" First time using this service I was concerned but I was very pleased with the whole experience. I would recomend to anyone. "
" Quick easy and friendly stall, great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GARY - 11 December 2019
" Fine "
" Flight landed early,so arrived at desk early but found woman brash and quite rude..said there was 10 before us come back in 40 minutes. Sat down ,waited 30 minutes,no one went to desk,went up again dealt with another person...given a car???? "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ANGUS - 02 December 2019
" Great car, well serviced and Hertz has an efficient returns process. "
" More care is needed at handover about what the car offers. Please try not to sell a separate sat nav to customers hiring better quality cars as they have already sat navs as standard. Setting the car information display to 'radio' and leaving in Spanish language mode fools no one, it only makes the service agent appear incompetent. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GRAHAM - 02 December 2019
" Seamless as always and no problems at all. "
" Seamless and no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PETER - 25 November 2019
" Asabove "
" Long wait of 35 minutes in queue to counter and then had to go to car park and queue again to get car keys as my reserved model not available at airport counter and all they wanted was to upgrade me at an extra cost to a car they could give me keys to there and then.very poor TCF. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MUKHTIAR - 21 November 2019
" Very very disappointed with Hertz.. Our holiday was ruined .. we were given a car that was not road worthy and dangerous to be used on the road..very bad experience with Hertz. "
" We were given a car that was not road worthy of driving We could have had an accident on the motorway... When we were calling the Hertz number to pick it up it took long time to get through.. Also Hertz were not helpful to come out n bring us another car to where we were.. We had to wait long time for taxi arranged by Hertz to take us back to airport to pick another car .. All this took us approximately 5 hours.. we missed our golf for the day resulting a loss of 270€... And our holiday was ruined on the first day "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by LYNDA - 17 November 2019
" Great ! "
" Extremely happy with the service, staff at Tenerife airport were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SIMON - 13 November 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LESLIE - 12 November 2019
" All found good service "
" Nice newish car and suited our needs exactly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALWYN - 06 November 2019
" Used a few times now and had great service every time. Questions are answered very quickly and paperwork comes through straight to in box and contains links to vouchers etc. No hassle hire company! "
" Good vehicle, competitive price and the ability of all inclusive insurance package. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by TREVOR - 04 November 2019
" Already have recommended a friend. "
" The only slight downside was the wait at the desk to check in as there was quite a queue and we also had to wait for the car as it was not ready when we arrived and it was getting late. Other than that everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by TERENCE - 03 November 2019
" Can not access Hertz Gold/5 Star card so unhappy as not forwarned and not true in the past. "
" Great car hire but it appears that booking through AutoEurope disallows use of Gold Card with Hertz now so it is self defeating and means I will not use the service again necessarily "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MARTIN - 03 November 2019
" Nice transaction... "
" Could be quicker on the counter... "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by GEMMA - 29 October 2019
" Easy and affordable. "
" Easy process and affordable. Great location at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MALCOLM - 29 October 2019
" Appreciated the fact that we appeared to get an upgrade on the car we rented without additional charge however would have preferred the one we ordered and less queuing time! Only downside of using this company is its popular and there are lots of customers so it means a long wait for your car..... "
" Unfortunately there was a huge queue at Palma Airport to collect the vehicle which meant a wait of over an hour. We didn't have suitcases to wait for so we were hoping for a swift collection but Hertz were also dealing with another providers customers (Thrifty?) which meant a very long queue. it would put us off using them again. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARTIN WALL - 28 October 2019
" Hi, overall the experience was positive, my only complaint was in the Auto Europe booking system if you set the collection or pick up time for 23:30 it does not warn you that you'll incur the "out of hours " fee! I contacted both AE & Hertz the night of our inbound flight to expect to be delayed. All though we actually arrived ahead of schedule I was charged the Out of hours fee. The agent explained 23:00 was the cut off but the web site allows booking collection up to 23:30? Small annoyance but cost €46 extra on the booking. Lesson learnt for next time... "
" All good, the return procedure wasn't very clear but it was late when we collected the car..:) "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICK - 20 October 2019
" As you would expect from a company like hertz "
" Car had scratches offside wing and both doors that I had to point out to the dispatcher "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOHN - 20 October 2019
" Autoeurope always good to deal with. "
" There was no where to fill up close to airport so they charged me £48 for maybe 30 litres of petrol. No invoice provided! Can't check what amount of fuel added. Total rip off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by GORDON - 18 October 2019
" Altogether very good "
" Mainly very good, just a minor pick in that the staff at drop off seemed more interested in their conversation with each other, despite standing their with cases and waving keys. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by BELINDA - 17 October 2019
" The website should make it clear insurance is a lot extra i.e. £170 on top of the £50 a day rental "
" When I booked on the website it implied insurance was included but when I got there it was only 3rd party insurance and I didn't enjoy the car as too worried about getting a scratch and being charged an astronomical amount of money "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MENORCA, ES - Reviewed by JOHN - 15 October 2019
" Easy website to use "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAFYDD - 12 October 2019
" I have already given you comments as you will see above. "
" Tenerife South Airport. It may have been the end of the season or indeed the beginning but I didn't expect to receive a vehicle from a company like Hertz in such a poor condition. I did, of course, complain and was offered another vehicle immediately. However, the thought that a car with an extremely bad scratch down the side and with other dinks and scratches very apparent, was offered to a customer should be very worrying for you. I suspect it was because the booking came through a discount rental service. Still not a good advert for them or you. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LANZAROTE, ES - Reviewed by DEREK - 10 October 2019
" As comments for hertz "
" Car was good quality as I expected. Unfortunately I made a mistake with the booking and only booked a week and not 2. When I extended the booking the second weeks charge appeared very high. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GARY - 01 October 2019
" Very good no problem. Just a bit pricey. But will use again. Thanks "
" Really good no problems except just a little dearer than I hoped. Will use again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DAVID - 29 September 2019
" Perfect "
" Car was perfect and pick up/drop off was seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 28 September 2019
" Have used Auto Europe previously with no problems "
" Not sure what's gone wrong but I appear to have been charged by Hertz an additional £250.41. No final invoice received by Hertz at time of drop off or since. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 27 September 2019
" Good efficient service with excellent price. "
" Already done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PAUL - 25 September 2019
" see answer to 3 "
" Great - no problems & will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHARLES - 25 September 2019
" No pressure to purchase their insurance as I had already taken on out "
" The young man was very helpful, although he persuaded me to go for an upgrade at 6 Euros a day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PETER - 23 September 2019
" I will book with you again "
" Very good fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PETER - 22 September 2019
" Easy collection and drop off, great car, good price. "
" Very good, fast, no hanging around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PHILIP - 22 September 2019
" Great car-virtually brand new! "
" Excellent-would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MARTIN - 21 September 2019
" see point 3 "
" I didnt like the idea of checking the car back in on my return & then having to go to the hertz desk in the airport terminal to finish up the process-seemed like a duplication "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by PAUL - 16 September 2019
" as above "
" very pleasant experience after hearing of some rip-off merchants in Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DARREN - 16 September 2019
" easy to book on website "
" good easy service at both pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BIRGIT - 16 September 2019
" All went very smoothly "
" It all worked very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by STANLEY - 14 September 2019
" It was fine...staff very cheery( for a car hire office) "
" Whole experience very straightforward and stress free. I liked the way they provide you with photographs of the vehicle to document existing scratches etc. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 13 September 2019
" Excellent apart from the wait at pickup "
" Excellent but very long wait to pickup "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CLARE - 10 September 2019
" Hassle free "
" First time I've rented a car. Was hassle free - would definitely use this service again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EULALIA - 09 September 2019
" I do wonder if by going through you we get the less favorables cars than going through Hertz directly. I've used Hertz previously, directly, and the car was new, clean etc - as you would expect. "
" The car was not of the standard expected; they suggested we downsize car given the one we hired they said was huge but the car we got was very disappointing. If it wasn't for the fact that we had my 85 year old mother with me and it was early hours of the morning, I would have gone back and asked for it to be changed. It was not nice to drive, had lots of scratches, smelt of cigarette etc. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BILBAO, ES - Reviewed by ANDREI - 09 September 2019
" It was OK. "
" It was a painless experience which is not always the case when you hire a car. The service was quick and efficient and the car was new and clean. The only niggle is that I was promised a confirmatory email settling the invoice but it has failed to materialise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RACHEL - 08 September 2019
" Just another scam site! "
" After booking a cheap rental online we got to the airport and they demanded €800 off us because we stupidly tried to protect ourselves so took out the excess cover. We told them to shove it and rented a car in resort for €87 total! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by MARK - 07 September 2019
" Initial car hire bookings need to be clearer about insurances when paying for the hire of the car. I feel in this instance that I have paid twice for similar insurances due to lack of credible information. "
" The counter staff at the airport were very abrupt and was also unclear when explaining the excess waiver insurances offered to us which I understood I had already paid for when I paid for the car via your organisation. I took them due to not understanding what he was saying and him leading me to believe that it would be an expensive risk without it. Not convinced I will go back. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by CHARLOTTE - 07 September 2019
" I'd never personally hired a car aboard before but Honestly the experience was so easy, straight forward and such great service and definitely fantastic value for money!! Would highly recommend. "
" Super friendly and helpful staff, easy collection and drop off. Great car choices, our one we ended up with so prefect for what my family needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZARAGOZA, ES - Reviewed by EDMUND - 07 September 2019
" I use Auto Europe regularly. They offer good prices and a straightforward booking process. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 06 September 2019
" The only negative is that the car could have been a bit cleaner inside when we collected it "
" Nice easy company to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
IBIZA, ES - Reviewed by SAUL - 03 September 2019
" OVerall very happy. "
" All good and professional service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JASON - 28 August 2019
" Very nice car clean and comfortable "
" Very fast service, found one large scratch on the wing paperwork was done super fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by SARAH - 24 August 2019
" Easy and affordable "
" Excellent and quick service - knowing we had kids with us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARK - 20 August 2019
" All very smooth, pick up and drop off seamless and speedy. Thank you! "
" All as expected and a bonus as car was larger than anticipated! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 20 August 2019
" Brilliant. I got the palma wrong and they switched straight away "
" Awful delay at check-in - 2h 45mins - and poor information delivery "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILBAO, ES - Reviewed by RICHARD - 18 August 2019
" nothing to comment as yet, always had good service "
" superb, just slightly too expensive "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PATRICK - 17 August 2019
" Hassle free great service will only use Auto Europe and Hertz from now on "
" Everything was excellent from collection at Mahon to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOSEPH - 13 August 2019
" Flawless "
" Very easy and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 11 August 2019
" I've been double charged for the car rental and can't get anyone to speak to, to process a refund "
" I've been double charged for the car rental and can't get anyone to speak to, to process a refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CARL - 10 August 2019
" Not required "
" Over 1 hr in ALC to collect the keys. Everything else fine "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by SANDRA - 06 August 2019
" All went very well "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DENISE - 05 August 2019
" My comments above "
" Our flight to Malaga was delayed and car park office was closed. There were no information where to pick up the car. It took as 1hr30 min. to find their other office. Hertz offered car upgrade for 9euro/day and than made a sign tiny little reciept, badly printed, so you really cannot read big part of it... where they charged us additional 106.48 euro for additional driver (which we never asked for !!!!!)and fuel purchase option 80.18 euro (what is this???) , location service charge 15.67 euro!!! We only agreed to 81 euro upsell. I find this appauling and I want my money back. Can you help with this??? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by ROBERT - 04 August 2019
" Thoroughly enjoyable holiday with super help from Hertz. "
" Speedy helpful service. First class car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALEXANDRE - 01 August 2019
" Waiting time for car pickup is not acceptable. "
" Unacceptable waiting time. How can it be that in 2019 the process can take more that a few seconds per client?! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOAN - 31 July 2019
" Good car. All went well. "
" Smooth experience. Would just have liked to be talked round the car a bit before driving off ( ie put your foot on the clutch to start etc). Also, it would have been better if the person handing us the keys led us round the car with the photos showing existing blemishes etc. We were so rushed getting the car that I hadn't realised about the photos until we git to our resort. Apart from that- all good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CAROLYN - 16 July 2019
" Great price, easy booking "
" Unlike our friends we weren't offered a choice of car and when we got to the car there was no rear window wiper "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by PHILIP - 15 July 2019
" Very good - no issues "
" Very good - no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MICHAEL - 04 July 2019
" I regularly use Autoeurope for car hire, and find them good value for money and very helpful "
" All went smoothly. No problems. They had a new electronic signing system on collecting the car, which I hadn't seen before. On the one hand it was quick and efficient, but the wierd bit was that my electronic signature appeared on the contract documents, to signify that I accepted the car as described and photoed in detail, even though I hadnt seen it yet. I was then given the keys to collect the car in the car park, but there was no attendant there to query things with. Maybe because it was late evening, around 9.30pm? Anyway I took some photos myself of pre-existing scratches on the boot that weren't mentioned in the contract. Having said all that, my experience overall with Hertz at Lanzarote was very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
IBIZA, ES - Reviewed by SAUL - 03 July 2019
" Excellent service "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MONICA SOFIA - 02 July 2019
" as above "
" i had problems when returning the car as no one checked which marks were on the car before renting to me. luckily I had taken pictures which proved I was not the one who damaged the car. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by DAVID - 30 June 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SENAD - 28 June 2019
" Excelence "
" Excelence "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CRAIG - 15 June 2019
" Excellent car and customer service. "
" I chose to use Hertz on this trip because of the brand name and reputation. I was not disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 10 June 2019
" Easy to book. with good offers. "
" Good no hassle experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by DARREN - 03 June 2019
" Auto-Europe emails and call centre not the best for clarity and confidence. But the hire was straight forward and hassle free. Will use agin. "
" Fast easy no hassle Pick-up. There was unrecorded damage on the car, which they quickly sorted. Drop-off was relatively straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by NIGEL - 01 June 2019
" Great until I did not get my deposit refunded. It's a hidden charge. Originally everything in English, final invoice in Spanish. No mention of any issue when I dropped the car off. "
" Hit with a final, unjustified charge. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PHILIP - 31 May 2019
" Easy booking experience online. "
" Always book with Hertz and have never been disappointed. Reasonable rates, good choice of cars always in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 28 May 2019
" Very happy, everything was very smooth. "
" Very happy with the car and service drom Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by NICK - 24 May 2019
" As above "
" I find the insurance very off putting I paid more for that than the car rental your sort of blackmailed into taking it out or your credit card is hit for a hefty deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by TESSA - 20 May 2019
" Good value for money and very good service "
" Very pleased with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JAMES - 17 May 2019
" No hitches and counter staff were extremely efficient and helpful "
" Absolutely no hitches. Counter staff were very efficient and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by CHRISTINE - 24 April 2019
" Need clarity on insurance cover and brokerage between company used. "
" I had thought I had taken out a car insurance with auto europe, however when i picked up the car at Seville airport i was told the insurance was not adequate and I had to take out another insurance, which was over 30 euros a day. The whole cost of the car hire became very expensive and quite frankly has put me off ever hiring a car again! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DENIS - 06 April 2019
" No "
" It needs to be flagged up that returning your hire car to Barcelona Airport is not as it was.I was alerted by my son in law,the entrance is now near the multi story car park.Very easy to miss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MARK - 04 April 2019
" How I get charged from both companies I sent emails and have received no reply "
" I have been charged by AutoEurope 90 euros on one credit card Then charged again 150 euro by hertz The full rental was 90 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JENNIFER - 28 March 2019
" Would defiantly book again with Hertz as we always have done. Maybe a loyalty plan for returning customers would be an asset. "
" Unfortunately the car had done many miles and had several knocks and bumps. The Brakes were also squealing..which we did not notice until half way into our journey. We only used the car whilst at resort 3 times so this was no great problem. The staff on pick up were extremely efficient, however on return there was quite a Que of rentals going in and going out and it was a tad hectic to say the least. We will however book with your company again as the overall service is extremely easy to book. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by KEVIN - 13 March 2019
" Car was poor from a premium car hire company, I had also taken out additional excess protection but the Hertz desk advised that as my wife was using her credit card as the holding protection as I only had a debit card they said the company that auto Europe use would not pay out if I needed to claim as my wife was not on the hire agreement, they advised that I needed to pay for her to be an additional driver to ensure cover, I did thus even though my wife had no intention of driving. I felt this was unfair and additional costs for nothing "
" I was disappointed with the vehicle which was a Peugeot 2007 which was quite tatty not what I expected from Hertz, I had to point out additional damage to what was indicated on the form. I would have preferred to have a Seat Leon but accept that this was only an indication of car type "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LA PALMA, ES - Reviewed by DAVID - 12 March 2019
" As above "
" Slow pick up at counter but apart from that all went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by JUSTIN - 12 March 2019
" You may as well put a picture of a Ferrari on the website because you will always get 'or similar' which will not be a Ferrari of course. "
" I booked a VW through you and it turns out that I could never have got a VW from hertz because it's in a different class to yours in their company. This is a scam. No wonder the booking reference you supply for Hertz doesn't work on their site as it would show that I definitely wasn't getting a VW. Fraud "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GARY - 28 February 2019
" No issues, test will be if we ever have any damage and see how long it takes to resolve. "
" We arrived at the desk with two agents talking and now one queing. Despite this it took 15 mins whilst they kept stopping to talk to each other, then there was no car in our group so we had to pay extra for the next group up, only 32 Euros, not the end of the world and car supplied was almost new. On our return there were cars everywhere, no where to park and only one guy trying to sign off vehicles. We were short on time so after 15 min wait we were forced to just hand him the keys and leave. Overall still better than those cowboys GOLDCAR who should be stopped from trading. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JACQUELINE - 09 February 2019
" Excellent service. "
" I pre registered and this made the service at the airprt extra speedy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JEFF - 14 January 2019
" We have used Auto Europe for many years. I am confused by the insurances. I will phone your office. "
" I am very confused about the Auto Europe insurance as I ended up paying an extra £102 to Hertz to cover the excesses, which I thought the Auto Europe additional payment covered. I don't know if I was conned. Insurance of "extras" in car hire on pick up is a nightmare. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 27 December 2018
" Website is clear and easily usable. T&Cs are made clear when reserving "
" Booked a Group A car but on arrival a Group B was allocated. The streets of our village are steep and very narrow so we needed a Group A car. We were reallocated a Group A, only to find that it was an automatic. We were visiting Spain for only 22 hours and 'lost' nearly one hour at Malaga collecting the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by FRANCIS - 19 December 2018
" Excellent straight forward "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 18 December 2018
" Good value "
" Very good process - car was a little disappointing - not the one advertised and no choice but a comparable size. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by CHARLES - 10 December 2018
" I have used this service before always taking zero insurance excess and found the service to be reliable and good value for money. "
" I was initially given a Ford Fiesta with at least 100 damage defects, it was very scruffy and had clearly been broken into at some stage. I took the car back after a day because some of the electrics weren't working especially the 12v socket for GPS. Luckily, Hertz gave me another car which was perfect, Hertz customer service could not have been any better 10/10! That's why I chose Hertz through your service. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ANGEL PETROV - 06 December 2018
" Not positive with Hertz "
" Charged for a scratch that was from previous rental. Car parked at a place that did not provide space for proper check. Car in appalling condition. Strong noise and unbearable vibrations from the engine. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PETER - 05 December 2018
" Always irritating that you pay so much for insurance at the counter, when the rental rate seems so attractive on booking! "
" Very friendly counter service on arrival. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PETER - 29 November 2018
" Not happy at all "
" Wrong car supplied (smaller than I paid for), car damaged, return staff not helpful. Need I say more?? "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by EDWARD - 26 November 2018
" Would certainly hire through Hertz again. "
" An excellent service from pick up to drop off and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by IAN - 25 November 2018
" Great value and quality "
" Great value and quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ROY - 20 November 2018
" You failed to deliver what I booked. "
" We ordered a BMW 1 series and ended up with a Hyundai saloon. It stank of smoke. It was too big to easily park in a small space. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by OSHER - 18 November 2018
" Auto Europe is just an agent, but the process with them is very smooth. Have used many times and will come back. "
" Car was in very poor condition. Staff and customer services very unhelpful. Not Hertz at all, but some cheap franchise company called Protea. Avoid. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by ANITA - 15 November 2018
" Good car, easy pickup and staff helpful "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JOY MICHELLE - 13 November 2018
" Pick up and drop off could be better organised. The parking number given inside was incorrect and very tricky trying to find staff on return. The rest was perfect "
" It was a bit chaotic on drop off and delay waiting for someone to check the car. Had to track someone down to do it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL ANDREW - 11 November 2018
" good drop of and pick up "
" don't know "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by MICHAEL - 02 November 2018
" Collection quick, staff polite, car great, drop off fine, but have paid auto Europe and then been charged again by Hertz as per above. Awaiting resolution of the above. "
" Answer to Q2 a 5 as I have an outstanding query on being charged twice for the rental and whilst early days auto email says a response could take 6 or 7 weeks which, if it is that, is unacceptable by any modern day service standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEMMA - 30 October 2018
" See above, most dissatisfied. "
" I had to wait at the counter at Malaga for 1.5hours whilst with two small children, there appeared to be nobody about for much of the time. This is not acceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LANZAROTE, ES - Reviewed by NICHOLAS - 26 October 2018
" The BMW's parking censors were very noisy and added to stress of parking rather than reducing it. Otherwise happy "
" None "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by JOHN - 24 October 2018
" No problems to report. "
" Efficient. Friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by DAVID - 23 October 2018
" Very good. smoothest drop off I have had, reasonably priced. Happy "
" It was very busy at the airport in Palma, and we had to queue for 20-30 mins to get our pre-booked car. We were fully covered for the car, but it did seem to have a number of scratches, and small dents over the outside, they were all documented however. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by STEPHEN - 15 October 2018
" Please see above "
" I found the whole experience very smooth and the staff friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 09 October 2018
" No waiting around at the pick up desk, everything explained, easy drop off. Very good service. "
" The all inclusive price with the free added driver and zero excess was a very good deal. N "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZARAGOZA, ES - Reviewed by JAMES - 07 October 2018
" See above - I was happy with the booking and the price, less happy about Hertz on the desk and I felt the charge for a fairly small scrape was too much. "
" I returned the car with a fairly minor scratch to paintwork over the wheel arch due to a scrape against a car park pillar and was charged c. £250 extra for this, which seems high to me. I wasn't overly impressed by who details of a) the cat and b) the insurance options I took didn't seem apparent to the Hertz desk operator. Even though this was all recorded on the email I had with me, because it wasn't booked directly with Hertz, it didn't seem to be relevant to her. She was trying to offer me car options with a Seat Leon as one of them, as if I hadn't specified this as the exact car I wanted. Rather odd and disconnected. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DANIELA - 07 October 2018
" I really would like to understand what product I paid for as I was under the impression that all damages were covered. but now hertz took over €140 of me and I have no idea why. "
" we dropped off the car and the staff immediately went to photograph the front bumper. strange - I thought - anyway, they took a lot of money of my credit card and I have no idea what for? not happy at all. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 30 September 2018
" Excellent. Would definitely use again "
" Excellent experience all round. We were lucky to revei e an upgrade to a fabulous car. We are now spoilt! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by LUKE - 28 September 2018
" No problems experienced "
" Queues were a bit long only three of four staff with around twenty customers "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by SIMON - 27 September 2018
" As above "
" Checked in using on line Hertz facility - made little or no difference as counter staff member pretty much went through the whole process again? Staff make every attempt to stick to their script, any questions or queries during the pick up process and they look at you as some sort of nuisance!! Particularly when it comes to clarifying existing damage on the hire car. Counter staff said if you see any new damage we don't know about give us a call tomorrow!!! When eventually got to the hire car bay, so badly lit, almost impossible to check over the vehicle & no staff around to assist/discuss issues with. When dropping off the vehicle lone staff member was very stressed. I said "busy day"? He replied "Too busy" !!! - Overall, Hertz want everything their own way at Alicante airport - rubbish customer service, overpriced & a very average hire car "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 4
PALMA DE MALLORCA, ES - Reviewed by PAUL - 25 September 2018
" Booking online was easy followed by the usual drudgery at collection. "
" Don't understand why the process takes so long at the pick up stage. The experience at collection is always mind-numbing - whoever the provider is. This must be an opportunity for someone to improve the experience and not make it a hard sell of insurance and upgrading the car. If I haven't made it clear - I don't appreciate the attempt to be sold extra insurance when I already paid for the more expensive 'fully insured' product through Auto Europe. On a positive note the photos of damage already on car was useful and a time saver. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CHRISTOPHER - 16 September 2018
" No problems at all with Auto Europe, excellent service throughout. "
" The Hertz representative at Malaga Airport would not accept the Auto Europe Excess insurance I had taken out insisting I was not covered even after I produced the supporting paperwork inferring such intermediary companies con people and rarely pay out. She insisted I was not insured and must take their extra cover insurance or no car. Embarrassing in front of a busy, long wait queue. Cost another €168. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by PRISCA - 13 September 2018
" No extra comments "
" Unfortunately the car I got was an automatic car, when I specifically rented a manual one. I only found out after we completed the whole procedure, and had to wait 30 minutes to get the other car. The second one was of less quality (twingo instead of fiat 500), but still good enough. Both at pick up and drop off the staff was very friendly and polite. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GEORGE - 12 September 2018
" They didn't have the car I initially requested, then I was offered a larger car for an additional price. I refused so they offered me a larger car without extra cost. Otherwise the scores would have been 1 point better in every area. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TREVOR - 05 September 2018
" we were told as we had paid up front via yourselves compensation was not possible "
" The vehicle was very good ( paid for an upgrade offered) but unfortunately it failed to start the next day. a roadside assist attended after 40 mins and we were told it had to be replaced and to take it to the nearest depot while it was running and not to switch it off. We did only to find the depot closed an hour previously. futunatly it started the next day and was exchanges . the result we lost 4 hours of our holiday and had to change our plans for the evening. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
IBIZA, ES - Reviewed by SIMON - 05 September 2018
" Good but not cheap "
" Really super efficient - having a pick up counter in the baggage hall is a great time saver and no queues! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by KENNETH - 04 September 2018
" A refund on the second car would be good.... "
" I wanted 1 car with my self and my partner as drivers. When I arrived, I had 2 cars with 1 driver each...Hertz told me they could not refund the cost of the additional car. The car was in the wrong bay, there was no check out inspection, the car had a scratched rear bumper which I pointed out to the hertz staff on return, which thankfully they did not charge me. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 03 September 2018
" Really nice car and very efficient service. "
" Really nice car and very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by LAURA - 28 August 2018
" Easy. Very happy. "
" I will never use another firm again, the girl at the counter was great, the car was too and I didn't feel as though I was getting ripped off. Top marks, what a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VITO - 06 August 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JAMIE - 15 July 2018
" Extremely satisfied with the overall experience with hertz and would have no reservation in using them in the future "
" Excellent customer service and speedy transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 14 July 2018
" No problems except the minor one that although your confirmation reservation invited me to pre-register with Hertz it turned out not to be possible, presumably because I hadn't booked direct with Hertz. Very pleased with the low cost of the "no excess" deal. "
" Efficient collection and drop off, nice clean vehicle with minimal mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVAL KAMLESH BHAGWANJI - 10 July 2018
" Car was in good condition apart from a few dents which were noted on the paperwork before i departed with the car. Get better signs or have better service to collect the car "
" The service and the car was good. Only issue is the directions to collect the car from the collection desk. There are no signs or good directions to collect the car. So something to let the know about arranging a colleague or get better directions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by WEI CHEN - 10 July 2018
" Competitive prices and nice car conditions "
" Nice as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by AMY - 05 July 2018
" Fine with organizing the vehicle not the same when you pick the vehicle up! No organization "
" Waited an hour to be able to get a car due to no car being organized ended up paying €300 extra for a Mercedes e class as needed an automatic. Watched how my brother used a different company and I was seen before him get he left after us. Would never use the company again! No explanation when dropping the car off what would b refunded back to me "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SEBASTIEN - 29 June 2018
" Was ok "
" Very good experience, every thing went smoothly and the staff was nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by RUPERT - 23 June 2018
" Very curtious and excellent vehicle. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GWYLLYM - 19 June 2018
" Excellent service from AE "
" Wait to collect car at PMI was far too long due to massive queue. Could have booked with a far cheaper car company and collected car a lot quicker. A shame as had high expectations from the Hertz name. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OVIEDO, ES - Reviewed by MATTHEW - 19 June 2018
" I have used Auto Europe for many years now and always feel confident that any problem encountered will be resolved speedily and efficently. "
" Everything went well--even the experience of having my first small scrape in a rental car.Staff were efficient, kind and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOHN - 12 June 2018
" Quick pick up and drop off , lovely clean and comfortable car. "
" A faultless service by Hertz as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 11 June 2018
" could have possible been more competitive on price especialy on main brands. "
" it wold be nice to all ways have a Hertz rep check over the car in your presence on ones return. DOES NOT ALWAYS HAPPEN ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
GERONA, ES - Reviewed by JOHN - 18 May 2018
" No further comment "
" Directions to car location could be clearer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANTANDER, ES - Reviewed by BRENDAN - 02 July 2015
SANTIAGO, ES - Reviewed by JOHN - 20 June 2015
BARCELONA, ES - Reviewed by MOIRA - 03 June 2015
" They had no small cars left and had to have a large car which was no good for city driving and parking. This has happened before and I requested a smaller car for a reason. They need to plan accordingly! "
BARCELONA, ES - Reviewed by GRAHAM - 03 June 2015
" Easy booking online. I was attracted by the weekend deals suggested for renting in Spain that weekend. I did not see what was on offer for the "special" but that is not surprising. I was satisfied with the price I was offered and the support when I called with an issue, which was resolved. "
" Very good service at the counter. Clear explanations of the insurance options, in particular. The car was enjoyable, clean and efficient for our purposes, despite Hertz not having the advertised model in its fleet any longer. "
MALAGA, ES - Reviewed by DIANE - 01 June 2015
" I never got the service I paid for I paid the equivalent of 175 euros and the carhire company said the package was only worth 110/120 euros "
" Told me that rate was cheaper booking direct "
MALAGA, ES - Reviewed by DAVID - 28 May 2015
" Good pricing. Slightly unnerving to learn that the insurance I bought didn't reimburse directly to Hertz in the event of a claim "
" Enormous queues of about an hour at collection We did not get assigned to the seat Leon boomed and I stead to a Fiat 500L Needed to pay fees to 'upgrade' to a mini Difficult to locate drop off desk in returns area. We were told that checks would not need to be made at this point but they were and this delayed us "
MADRID, ES - Reviewed by JESS - 25 May 2015
MADRID, ES - Reviewed by JESPER - 13 April 2015
" Fast and professional service, I can highly recommend Auto Eutope "
" Always good service when I arrive to Madrid. Cars are clean and of high standard "
MALAGA, ES - Reviewed by CHRISTINE - 05 November 2014
" HI I HAD A VERY NICE CAR FROM YOUR COMPANY AT A VERY GOOD PRICE "
" HI THE YOUNG LADY AT MALAGA AIRPORT WAS LOVELY SHE GAVE ME AN UPGRADE FOR FREE. WHEN I RETURNED THE CAR HAD TO DROP MY MOTHER OFF AT THE DISABLED PARKING THEN TAKE THE CAR BACK TO THE RETURNS.UNFORTUNATLY I GOT A BIT LOST AND WAS RUNING LATE FOR CHECKING IN AND HAD LEFT MY DISABLED MOTHER ON HER OWN.I COULDNT FIND A PARKING SPOT AT HERTZ SO LEFT THE CAR BESIDE THE OFFICE .THE MAN IN THE OFFICE STARTED TO GIVE ME A TELLING OF AND MAKE A BIG THING OF IT.I TOLD HIM THAT I WAS GOING TO BE LATE TO CHECK IN ECT BUT HE WASNTVERY NICE . "
ALICANTE, ES - Reviewed by BERNARD - 03 November 2014
" I have now used Hertz and Budget through Auto Europe and on both occasions pick up and drop were very quick and easy and the cars were fine. I managed to cancel and get a better deal this time around and this was really easy "
" Very good service "
MALAGA, ES - Reviewed by MARY - 27 October 2014
" very clear easy to use website "
" despite opting for pick up full return full i was charged for petrol on pickup. then on return was asked if the tank was full or empty. i found this very frustrating and confusing especially as i had chosen a very reputable company. I have never had this experience before. "
MALAGA, ES - Reviewed by MARK - 20 October 2014
" Good website, flexible service and competitive pricing "
" Lots of carhire charging wheezes in Malaga, good to use a main player like Hertz for transparent pricing and well maintained late model cars "
BARCELONA, ES - Reviewed by DAVID - 16 September 2014
" Very quick and easy to use and have great tips in how to handle the booking when you pick-up and drop off your car. "
" Staff were not that helpful.....more interested in each other than the customer. Although the car was good and everything worked well, it was not clear on returning the car that you have to go back to the office to get your final amount worked out. If we hadn't shown the receipts for the replaced petrol it appeared that we would have been charged for a full tank as well as what we had added on returning the car! "
ALICANTE, ES - Reviewed by SARAH - 11 August 2014
" Easy to book, very good prices! "
" Great customer service, friendly and helpful! Great check in and check out processes and fantastic car! "
ALICANTE, ES - Reviewed by MARK - 11 August 2014
" Lovely clean car, would of been better as an automatic or given the choice when booking a car. On picking the car up we were driving on the motorway and the front bonnet wasn't clicked down properly, had to pull over on a busy road to shut the bonnet could of been very dangerous wasn't pleased about that. But the car good. "
" Took a while in the queue "
BARCELONA, ES - Reviewed by RIAZ - 29 July 2014
" good no fuss service "
" good car cheap price and professional service. "
MADRID, ES - Reviewed by ENRIQUE - 31 December 2013
" Great service. Excess coverage is a great addition. "
" Quite new car, spacious. Very good service at the pick up office at well "
MADRID, ES - Reviewed by RICHARD - 19 October 2013
" Booking was easy & trouble free "
" Pick-up was completed within ten minutes, very satisfied "