Auto Europe
- North America
- Central America
HERTZ UK CUSTOMER REVIEWS
- 8
- 8.3
- 8.7
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ GREAT BRITAIN Car Rental Reviews
Average Rating for Hertz :
LONDON, GB - Reviewed by KERRY - 20 September 2025
" Everything went through like clockwork which was great. It makes hiring a car very easy. Thank you Hertz. "
" Pick up was very easy and Paul at the desk was so helpful, courteous and efficient. Good service, nice car, I am very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 19 September 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIPUL - 18 September 2025
" Autoeurope does not care about its customers at all. I was stranded at Stansted airport 2 months back despite having a prepaid booking from autoeurope and they did nothing to provide an alternative car. They have not compensated me for the higher costs in renting another car at the last minute that cost me 50% higher since it was last minute. No commitment to the customer at all. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 16 September 2025
" Starightforward to book, prices notably higher than previously. "
" Car had numerous small scratches - difficult to verify - but in the end no problem. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ALAN - 11 September 2025
" Very good indeed "
" Very good indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 06 September 2025
" Trouble free experience as the vehicle in question was without any defects "
" First car was defective had to return, however the second vehicle was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PETER - 04 September 2025
" Excellent "
" A very professional good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JONATHAN - 02 September 2025
" Easy to use and flexible as ever. Would like certain small SUVs to be excluded from the intermediate category like the puma, juke, etc. "
" Good overall experience. Efficient pick up and drop off, no issues with car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by ROBERT - 02 September 2025
" The young Polish man who served me was excellent. "
" The young Polish man who served me was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by GRAHAM - 30 August 2025
" Excellent service , excellent value "
" Excellent service, excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NAOMI - 28 August 2025
" Excellent all round "
" Brilliant and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NIALL - 27 August 2025
" Hassle free and great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SHELLIE - 26 August 2025
" I Happy to use again and would recommend. "
" I returned the car full and have been charged nearly £10 for 2.5 litres of fuel. I was told to leave the car and it would be checked in my absence so this wasn't agreed at the time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by GRANIA - 21 August 2025
" My issue is with Hertz. The booking process with Auto Europe was smooth. "
" The car was fine but the customer service was not good. We arrived and there was no car ready for us and was only ready 30mins after our pick up time on the voucher so we had to wait around. Then when we dropped the car back there was noone there to receive it so we left the keys in the car drop off box and then I received a late drop off charge for the next day after I dropped it off. I have lodged a complaint process with Hertz due to get this refunded and there is an additional charge which I am also querying. I have not been able to speak to anyone in person at Hertz, only there online chat service which has only told me that an incidence report has been created and they will let me know shortly what the situation is. Very pool customer service. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KATIE - 14 August 2025
" Auto Europe happy to recommend, unfortunately Hertz communication and delay in sorting a new car wasn't efficient, slow and hard work to arrange. Hired a car for 30 days, unable to use for 5 days which I paid for. Please will you let me know how I send in a complaint to ask for a refund for these days? "
" Unfortunately the first car I received, the air con didn't work. I had to use the car during a hot heat wave for 5 days with no air con travelling as a solo parent with 3 children. After I repeatedly messaged, they agreed to change, had to wait over the weekend as no manager to approve. Spoke to a new person on the Monday and had to start all over again until finally re-agreed to change. Feel I paid for a car for 5 days that I wasn't able to use. Once the new car received, it was great and simple. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAUNTON, GB - Reviewed by RUTH - 14 August 2025
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILIP - 13 August 2025
" Only positive comments to share. "
" Faultless from beginning to end and are now my "go to" rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by RUARIDH - 10 August 2025
" Excellent customer service. Very pleased with vehicle. Good value for money "
" Excellent customer service. Very pleased with vehicle. Good value for money. Clearly explained how charging process for EV. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SHANI - 08 August 2025
" See above. "
" I had rented the car for three weeks but ended up leaving it back after 11 days. When I enquired about thd possibility of a refund I was told I wouldn't get one. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEN - 07 August 2025
" It has been a totally positive 5 Star experience and I cannot speak highly enough of the Hertz staff who dealt with me. Please commend them. Really excellent. "
" Friendly helpful and professional! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 05 August 2025
" Once informed of the difficulties with Hertz, Auto Europe were only able to propose a completely ridiculous solution and then, when this was obviously not viable invoked a complaints procedure. It was left entirely to me to resolve my need for a car with no help from Auto Europe "
" Ongoing complaint about poor customer service and organisation of Stansted office and pick up arrangements "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GUILDFORD, GB - Reviewed by SUSAN - 30 July 2025
" The small car was very handle for the English country roads! "
" Good operator "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 23 July 2025
" Very positive experience and would definitely recommend using Hertz for car hire "
" Really friendly welcome on arrival with everything explained. Dropping off the car was easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
READING, GB - Reviewed by COLIN - 19 July 2025
" Good pricing and easy site to use "
" Always a great experience with HERTZ and their team here in Reading. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHRISTOPHER - 15 July 2025
" As exoected "
" Courteous & efficient "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONY - 14 July 2025
" Great price, great communication and good value full insurance cover "
" Paid extra for an SUV (qashqai or equivalent) and got "an upgrade" to a Kia Ceed SW. I was told this was not an upgrade due to reserved class not being available. Its not an upgrade it's a downgrade. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 12 July 2025
" renting with auto europe was always easy and straightforward "
" nobody at counter for more than 15 minutes at booked date/time. got lower category than booked/paid for. tank wasn't full. car not ready at time of booking. staff not helpful at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ABERDEEN, GB - Reviewed by BARRIE - 11 July 2025
" auto-europe once again supply best value for money, complete with their insurance for peace of mind. "
" Excellent service with professional staff on both collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 11 July 2025
" Nothing more to add. "
" Excellent from beginning to end. Blake was especially helpful during my timely check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PER-OVE ROGER - 10 July 2025
" One Word,hassle-free "
" Friendly staff,smooth pickup and return the car as well,very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STEVE - 05 July 2025
" Very simple "
" Poor handover arrangements "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by GARETH - 01 July 2025
" Just all good. Lovely staff. Car that wasn't scary. Manual hanbreak and an actual key! "
" All good. The sat nav did get very confused about where the drop off was. Maybe that could be looked into... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYZ - 29 June 2025
" Still getting the best prices, thanks! "
" Smooth and hassle free as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 29 June 2025
" I didn't know what to expect when using a third party for car hire but I was pleasantly surprised by how easy it was, and how much cheaper it was than going directly to the major companies. Everything went really smoothly. "
" After filling in the paperwork to collect the car I went to the collection point to pick up it up. I had been upgraded, but i had booked an SUV and this wasn't one. I went back to the desk and told that them I needed an SUV because of some hip issues, easier to get in and out of. Changed the vehicle no problem. Handed the vehicle back the evening before I was supposed to as I had an early check-in at the airport. Again no problem. Really nice people, happy to help and really nice cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by LOU - 27 June 2025
" Cheerful and efficient and great car "
" The staff were lovely and cheerful despite broken air conditioning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JANET - 23 June 2025
" Apart from hiccup at pick up rental was fine "
" Only hiccup was no one at desk in airport. I went to car pick up point where in the past the paperwork was completed and keys given. Again no one there so I went back to terminal and rang the number on the paperwork, the phone rang on the desk where I was standing! I thought there had been someone in the locked office at pick up point so made my way back there when my phone rang and a chap said my car was ready but I needed to go back to terminal to collect keys! Not the best start. Member of staff did apologise and gave me an upgrade. It was an unfortunate start. Return was no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALEX - 17 June 2025
" Seamless "
" Overall, very good. Efficient pick-up, efficient return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TZE HSIEN - 16 June 2025
" More transparency about the extra charges imposed on the cars. The initial booking payment was for a basic model. The insurance coverage was separate. "
" Happy to be given alternatives to the ride due to unavailability of the ride reserved for. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by FADZAI NICOLE - 11 June 2025
" I recharged for the fuel tank but my credit card was charged for the fuel when I did that at a service station before dropping the car it was full. "
" I just didn't find the customer services guys friendly when I had an autistic toddler even help carrying any bag or anything not very welcoming. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KIRSTY - 08 June 2025
" The insurance premium you pay for is through Auto Europe and not recognised by Hertz and so if you needed to make a claim you have to pay Hertz and then claim through Auto Europe. Not happy about this. Fortunately I did not have to claim "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 08 June 2025
" All ok, except that: No final bill received, so had to email requesting. When received note that £32.50 Motor Vehicle Licence fee charged - not advised by Auto Europe, hence disputed. Please arrange refund. "
" Additional charges not envisaged MOTOR VEH LICENCE FEE £32.50 - why? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 05 June 2025
" I like to use Autoeurope as it gives a quick overview of the various price options, without having to trawl through individual apps and websites. I will continue to use. "
" Efficient and friendly service at the desk. Everything went very smoothly. Car was in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 22 May 2025
" Great experience with Europe car, just not happy with the service from hertz "
" I was told to bring the car back with 70% charge but once returned I was informed this about have been 80% and was charged over £10??????? "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by PHILIPPA - 21 May 2025
" I have submitted a formal complaint and request for a refund. When booking Auto Europe misled me and lied about what I was paying for. I paid a significant premium for 'in-airport' pick-up. In turns out that this does not exist for Hertz at Heathrow, but that didnt stop Auto Europe and Hertz charging me alot more money for it. I was travelling alone with a baby, so going on a shuttle bus when I had paid to avoid this was very frustrating and distressing. "
" I have submitted a formal complaint and request for a refund. When booking Auto Europe misled me and lied about what I was paying for. I paid a significant premium for 'in-airport' pick-up. In turns out that this does not exist for Hertz at Heathrow, but that didnt stop Auto Europe and Hertz charging me alot more money for it. I was travelling alone with a baby, so going on a shuttle bus when I had paid to avoid this was very frustrating and distressing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by JOHN - 14 May 2025
" Easy to book. Bit confusing dealing between Car Hire company and 3rd party though "
" I received invoices from Hertz which made me think I had to pay them? This was (and still is) a complication that wasn't required. Should have been directly to AutoEurope? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TAMAS - 06 May 2025
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ANDREW - 03 May 2025
" Rep was very efficient and quickly sourced the vehicle so we could continue our journey "
" Excellent prompt service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOAN - 17 April 2025
" Nothing more to add. "
" Car was ok, but smaller than we expected, although I was told it was in the same group. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAVESEND, GB - Reviewed by BIANCA - 17 April 2025
" They took my money and could not arrange for a rental So I was without car and no money give back Rubbish company "
" Rubbish "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by SHAKIL - 15 April 2025
" Well appreciated service, Thank you "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MALACHY - 10 April 2025
" No problems "
" Easy to pick up as I was first in the queue and drop off was quick and easy too. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FARID - 10 April 2025
" See above "
" After a 2 hour wait at the station, I was told that there were no electric vehicles. I opted for a petrol and was told that the deal was 'full to full' but the tank was only 2/3rd full. I snapped a pic and returned the car and the staff accepted their errors. Staff were helpful but there were too few in the morning. I wasted so much time and have never encountered anything close - I am a regular customer with in London and internationally so yes, disappointed as I expect more from you. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by CARL - 10 April 2025
" My experience with Auto Europe had been largely positive, it's the company you do business with is my complaint . Sadly after the above experience and investigating the industry I'm left with the impression it's not a industry that enjoying the most positive reviews "
" I returned this vehicle at the agreed place and time and was advised that it was in good condition, no issues to concern myself with On my return home I received a email from Hertz stating that I had damaged the face of the tyres on the point where the wheels hit the road and therefore liable for replacement charges for 3 tyres totalling at this point £1000 I have been offered no evidence that I was responsible for the damage , unlike other parts of the vehicle where they provide photo evidence of the condition of the item. Last year I had a similar experience with Hertz, where they claimed I had damaged the wall of one tyre, I challenged this and got no response from the company, finally I appealed to there trade body and was giving a refund . Hertz never corresponded with me . Also they accused me of parking illegally in a private car park. I provided evidence this wasn't true and the parking company concerned dropped the charge. Despite I providing evidence Hertz still charged me their administration cost , they would not enter into any correspondence. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JANE - 10 April 2025
" Overall good but car problems & change of our plans affected overall experience "
" Overall good friendly & helpful staff but car came up with warning brake handle problems on second day of hire & we weren't in the position to return the vehicle Minor thing Clock was also not reset after clocks going forward Due to flight changes we did return the car 3 days earlier & it was mentioned we might get a refund & are still waiting for our deposit refund Do I enquire through Hertz? "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PETER - 07 April 2025
" Car rental agency listed as "at the airport" - incorrect. You need to take a shuttle bus (departs every 15 mins) "
" Car seat ("locally charged") cost almost as much as renting the actual car itself! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 06 April 2025
" see above "
" I was told my vehicle selection was blocked [?] and given a different make. The alternative did not have the features of the one selected, which I had specifically chosen it for. Whilst the booking states 'or similar' I would expect the same features and not what IU consider a downgrade. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PETER - 05 April 2025
" Smooth collection and drop off "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by PAUL - 04 April 2025
" Too rude to print. "
" When I arrived they did not have a car for me and I had to wait until a car was returned. Totally unacceptable when the car had been booked for two months. After returning the car (in perfect condition) I was amazed to receive from Hertz a closing statement showing a balance due of £2500 for missing accessories with no explanation. When I checked my credit card they online they had already deducted this amount! I rang the office in Manchester that I had rented the car from. They put me through to the manager who explained that it was a system error and that they would make a refund to my card. 5 days later I am still waiting. What a complete disgrace!! Unbelievable. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 31 March 2025
" Competitive pricing quick & effective booking service "
" Courteous efficient nearly new car - a professional service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by PENELOPE - 30 March 2025
" x "
" x "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RICHARD - 26 March 2025
" Good comparison site "
" The car was very scratched and was quite dirty inside, I had to borrow some wipes from the counter staff to clean off chocolate/gum from the buttons on the drivers door "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PLYMOUTH, GB - Reviewed by PAUL - 24 March 2025
" Overall quit good "
" The service from Hertz Plymouth was satisfactory with friendly, cooperative & helpful staff. The only downside from my perspective was that it wasn't explained one would need to join a number of services/APPS in order to recharge the EV I'd rented. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JOHN - 24 March 2025
" I've used AutoEurope many times, but next time I'll be very careful not to choose Hertz if there's little difference in price. Without doubt the worst Hire Car company I've dealt with in the last 20 years! I'd recommend AutoEurope, but not Hertz! "
" I arrived 45 minutes early and they wouldn't let me have the car until the exact time initially. The eventually agreed to let me have it 15 minutes early. When I returned the car they were going to try to attribute a make down the side of the car to me. Luckily, I'd taken a picture of it before I'd driven the car away. A different member of staff looked over the car when I was picking it up, and told me that the mark was so light that it's not even on their list of things to look at. Funnily enough, it was big enough for them to want to attribute the damage to me when I returned it. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHRISTOPHER - 17 March 2025
" Apart from the last part, all good. "
" They incorrectly and fraudulently tried to charge me for damage to the car which was pre-existing. Luckily I had taken my own pictures so the matter was resolved, however it was a blatant attempt to over charge customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LEONARD - 13 March 2025
" Waiting to see if they take any anything for the insignificant scratches "
" l ordered an electric car but they provided a hybrid, no prob. My driving licence had expired and the would not put the car in my name even though l showed evidence that l had applied for new one and could legally drive. They put the car in my son's name, fine. Big hassle over 2 small scratches on wheel hub already badly sratched -not yet resolved. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by OCTAVIO - 07 March 2025
" Nothing to add. "
" So far, I've rented several electric cars, and this is the first time I've been charged for recharging the vehicle. £48 to be exact. This should be informed in advance, so we can make an informed decision. It was a perfect example of a sneake hidden charge that its been informed when is too late to change anything. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SIMON - 28 February 2025
" My flight was cancelled. I could not get through on the auto europe phone number despite many attempts. I did speak to the Hertz desk in Liverpool airport to cancel the booking but I haven't had my money back. "
" As my flight was cancelled I didn't travel and therefore can't comment on the experience with Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JON - 26 February 2025
" Did book a class C, but was given a class B. "
" Efficient - was sorted within 15 mins. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by BRIAN - 21 February 2025
" It was a real pleasure doing buisness with Auto Europe. I would use your company in the future. "
" This was my first time driving an electric vehicle. The on-site staff had no knowledge about the vehicle's use and equipment. I didn't know how to plug the vehicle in for recharing. I had to return to the hire site before my journey because the tyre pressure warning indicator was displayed. The staff didn't know how to reset it; rather, they looked at the tyres and said it should be OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARK - 19 February 2025
" Reliable hassle free service "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARK - 19 February 2025
" See above "
" My Friday night flight was cancelled at last minute. Car rental office did not have a 24/7 contact and the office was closed at a weekend- I couldn't collect the car I had paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by WILLIAM - 13 February 2025
" I was given smaller car than paid for "
" I was given a smaller category car than I paid for "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
BIRMINGHAM, GB - Reviewed by SIMON - 12 February 2025
" Terrible "
" I couldn't take the car even though I had paid for it and proved my address. I would like my money back please. I went across the road and rented a car with Eurocar without any problems at all. Using the same address, license..everything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 11 February 2025
" Hopefully Hertz realise their mistake and see fit to revoke their wrongly applied Late Return charge "
" It's a rainy/wet Saturday at LGW . Bad experience at drop off. No one there to accept return. Went to office counter who say "go see the man in the hi vis yellow jacket". I go out again. There is still no such man. I go back to the office counter. They say "ok leave the keys with us". I do so. I check my Hertz invoice 24 hours later. They have charged me a "£10 late return fee". I am disputing this with Hertz. I have a date/time screen shot of the dashboard at the point I picked up the car, and the same when I returned the car. I returned it within 5 mins of the required return time. I hope Hertz will cancel the charge. It's the principal, not the money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 08 February 2025
" Straightforward, member discounts are v small! Efficient process "
" Tyre pressure warning not set properly No detergent in screen washer water Inside of windscreen grimy Otherwise a decent car for a week "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by TIMOTHY - 05 February 2025
" See above. Extremely dissatisfied. Not happy at all. Will definitely not use hertz again. Definitely not. "
" Unclear where to go to collect vehicle. Car was filthy on the outside. Very unclear where to wait for shuttle bus to airport after returning the car. They tried to charge me for missing fuel, although I had filled it just before end of rental period. So overall, extremely dissatisfied, to put it mildly. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BRISTOL, GB - Reviewed by GEORGE - 02 February 2025
" Seems safer to just go to a direct company which you know has worked well before. Going via a broker seems like a recipe for dissatisfaction. "
" When dropping off, the counter staff couldn't access details for the car, so said that the hire would need to be closed in the morning. And then, when it was closed, all the information is wrong and I've been charged £90 more than I should have been. Still waiting to hear back from Hertz about this. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BEER - 30 January 2025
" WAS OK "
" WAS GOOD "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMUEL - 30 January 2025
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by RICHARD - 27 January 2025
" Adrian and John are a fantastic Team at the Osney Branch "
" Adrian and John are a fantastic Team at the Osney Branch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTHUR EDEM - 24 January 2025
" unpleasant "
" Rude unhelpful staff at the counter as well as a customer servisce supervisor at head office "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by LISA - 19 January 2025
" I have already paid and fully charged the vehicle, so if I incurred another charge, I would like to understand why or how it happened to avoid this in the future. Here are the charges: £10.00 £33.62 £16.97 £60.59 (top-up) Not including 20% at my parents' house Motor Vehicle License Fee (on rent Shell/Tesla charge): £42.36 Total: £102.95 Miles Driven: 189 miles "
" We have received a charge and are unable to get an explanation from Hert regarding the charge -Motor Vehicle License Fee (on rent Shell/Tesla charge): £42.36 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 18 January 2025
" sort out insrance "
" no problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ROBERT - 17 January 2025
" I booked a car at a very reasonable price and there were no further costs on pick up. I had my own excess cover and a small holding charge was put on my credit card. Very happy and will use Auto Europe later this year for future hiring. "
" Overall I couldn't fault the process or the friendly, efficient staff at both pick up and drop off. The car I had hired wasn't available and I was offered an alternative. The car had an apology letter saying it hadn't been valeted which made checking the bodywork condition on pick up impossible. Advice was given to check it next morning before 10am and if any issues were found it could be reported at that time. Other than that it was a very hassle free service. Thank you Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SALEH - 14 January 2025
" Smooth from start to finish. "
" Professional, helpful and easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 10 January 2025
" A E all ok But Hertz not. Reception swift and efficient but on return seemed to be adding as much as possible to price. Reception staff were not clear on problems of getting power for electric cars. Made out it was easy but we had no success at the three places we tried , one not working, one would not accept three different credit cards and one with cars in the electric spaces. Would not hire another--nearly caused divorce. "
" Felt like criminal on return. Car returned in perfect condition but made to feel guilty. Did not understand extra payments on return. Felt pressured to sign for extras, ....which included road tax ? and excessive electric charge. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JONATHAN - 08 January 2025
" Think about changing categories "
" Very efficient pick up and drop off this time. Offer was good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by KEVIN - 01 January 2025
" Desk was not staffed when I returned car. "
" Dropped off car at airport, used Dropbox facility, however after doing this noticed car lights had not switched off automatically as they had done during rental. Tried to inform staff at desk, however nobody was around and nobody was picking up phone so had to send email advising Hertz that lights were on. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREAS - 31 December 2024
" It was a good and easy booking process. "
" It was a bit difficult to find the rental location. The signposting from Piccadilly Station could be better. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DUNCAN - 30 December 2024
" n/a "
" Jose, the Hertz employee at the counter, was fantastic. The car was not 100% clean, but it was OK. We thought the cost was expensive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICHARD - 30 December 2024
" Everything works and works well. I have been using Auto Europe for a number of years and the service is first class.. "
" Hertz were excellent, car was ready and waiting. Staff excellent and return simple. One would like all services to be like this and it is the staff that make it so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 29 December 2024
" Not the best !! "
" The Car was collected at night and it was dark. There was already extensive damage to this car in addition to a missing parcel shelf, meaning items left in the boot was always on display and at risk Hi, I do not agree with this damage report. The Car was collected at night and it was dark. There was already extensive damage to this car in addition to a missing parcel shelf, meaning items left in the boot was always on display and at risk of theft. On return I tried to explain to the associate "Nes " the poor state of the car. To be honest the associate was extremely rude and aggressive, My partner and I where honestly felt threatened by his behaviour. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by YASIR - 21 December 2024
" Auto Europe offered the car at excellent price. I'm definitely satisfied with my experience. "
" Always offers cars with high milage based on my experience from Hertz at London Heathrow. Car had milage in excess of 36000 miles. Only at Hertz LHR I get cars with such milage. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JACQUELINE - 21 December 2024
" Very good experience "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KARNAIL SINGH - 20 December 2024
" I found them to be very good "
" I found the staff is very helpful and plight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARLTON - 17 December 2024
" I've used AutoEurope for many years. I probably will continue to use in the future "
" Everything was great with the car and the Hertz team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by RISHABH - 15 December 2024
" GOOD CHEAP PRICES "
" Great no hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 15 December 2024
" Great fully electric car. I would use a hybrid next time as we found it quite difficult to charge . Not being used to a fully electric we found charging took a long time, even on the fast charging points. Eg: on our journey to drop off at LGW empty. We had about 20 miles to spare and thought that would be sufficient from Cheltenham. Half way there we had to re charge which took two hours. If we were flying out we would have missed our flight! Luckily we were catching a train into London. It would be good if the staff could explain to customers who were not electric car experienced the slight difficulties of using them. Sorry to rant on. We suppose it is our fault for not doing our homework Thank you to rhe staff at Hertz for being so kind and helpful. Brian and Carolyn "
" Staff at Herzt superb as usual. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELANIE - 12 December 2024
" See above. "
" I have hired a car from Hertz a few rimes recently. On two occasions, within a few hours of return I have been emailed with a list of damages and quotes for repairs which were not mine. I have had to email back asking them to refer to their collection report which clearly details the damage already present on the vehicle. Hertz have then cancelled the claim. This has been stressful and I do not need the extra hassle after a day at work. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ROGER - 12 December 2024
" x "
" Vehicle was great, other than previous renters had been smoking in the vehicle. I did not notice it until I put the heater on, I had to purchase fresh air deodorisers . I phoned in a complaint to Darren at the LGW location when I reached my destination at Midhurst. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by NEETIGYA - 06 December 2024
" The entire booking experience was sleak and quick. I would reconsider booking via auto Europe in future. Thank you team. "
" I am disappointed with the inappriate late fees charged by the hertz despite their staff acknowledging the known electric charging issue with Jeep model. I was late by few mins as after charging the car charging cable didn't come out of the vehicle and it took me 40 mins to get the issue sorted. The response times from their customer service team is slow and not very customer friendly. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KARNAIL SINGH - 26 November 2024
" I found Hertz to be very good "
" they are very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PATRICK - 23 November 2024
" Auto Europe worked well for us yet again. "
" Brilliant. Very nice car at a surprisingly affordable cost. And the staff were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 22 November 2024
" Because I called up on the previous day of rental 25 hours before booking and wanted to take cat then but your person said I needed 24 hours notice. Then called from hertz and another one of your people told me 48 hours notice. Some staff tracing needed. Be aloof that experience I will not use your company again. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEON - 21 November 2024
" I felt like I had been promised one thing and then, when payment had been made, that the output was far below my expectations. Sadly, as I am renting cars at the moment all the time. "
" I booked through an agent. While booking I chose a small SUV, I had choices through Skyscanner for differnt vehicles but chose this one as it met my needs. On confirmation the Car shown in the process was different to the one ordered and was provided was a Jeep EV. I did try and call Heathrow branch several times unsuccessfully prior to arriving without success. On arrival I spoke to the counter staff who said that in order to get a petrol car of a similar size the cost was an additional £144 which was 150% more than my original payment. Safe to say that I was not happy but had no other option as I needed to drive a distance that evening. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by GARY - 21 November 2024
" No complaints at all "
" Always fantastic staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 21 November 2024
" Very smooth from booking to rental. "
" Smooth. Car picked up within 5 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 18 November 2024
" Easy to book, modify if needed, works well. "
" Courteous efficient well organised with personal service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 15 November 2024
" No complaints "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPIRIDON - 15 November 2024
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTOPHER - 13 November 2024
" very easy, clear comparison and easy to book "
" car could be a nicer colour, fewer scrapes. hertz was fine but could be closer to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by INAKI - 10 November 2024
" Hertz at Birmingham airport no good this time "
" Polestar 2 was amazing to drive. Unfortunately, the car condition was filthy inside. I mentioned it to the Hertz staff and their answer was that they considered it "professionally cleaned", full stop. Replacement car refused, I was offered a cancellation of the agreement at no cost if I wasn't happy, which was border line insulting as I they knew I needed a car to continue my journey. They did, at least, agree to add all the pre-existing damage that was missing in the contract paperwork "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEWQUAY, GB - Reviewed by ROLAND - 10 November 2024
" There is little point booking cars that you then can't pick up - as only at that point is a check done on the driver. If like I did, you fail the check for no explainable reason you have wasted time and money booking a car through Auto Europe. "
" For some (unexplained) reason I failed their check up at pick up and they couldn't hire me a vehicle. As a result I had to hire one at Enterprise next door. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by ANTHONY - 04 November 2024
" Loved driving the Polestar 2 but the low down windscreen/door shape means it might be hard to get in and out for elderly people. Bit confused but the invoices afterwards. We pre-paid in case car not charged - it was partially charged when returned but the invoice suggests there is an amount due? Can't read it properly on my phone. "
" Great car. Pick up experience quick and efficient. Didn't feel 'hard sold' like other rental car companies sometimes do. Could have done with a better explanation of charging the car as never used an electric car before but we got there in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANN - 31 October 2024
" The vehicle we allocated was a much better model than we had booked. "
" Should be clearer on the contract that a Passport is required as a form of ID. Would be helpful if the location of the depot is clearly signposted from Piccadilly Station car park. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELISSA - 30 October 2024
" We will definitely continue to book future hires with your company. Great service thank you "
" The lady who sorted our car collection was really friendly and professional a delight. Loved the car and hassle free service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 24 October 2024
" All fine, and as it should be "
" Hertz really should buy cars for rental that have an inbuilt GPS and a reversing camera - as standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHUNG SHAN - 24 October 2024
" Clean modern vehicle, fast and friendly service "
" Great service, fast pickup and drop off. Abdul on the service desk at collection was particularly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ABHIJIT - 23 October 2024
" Excellent "
" Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARY - 16 October 2024
" I mistakenly entered the current date for booking instead of the following week, paid and immediately phoned to alert you to my error. You basically told me "tough, nothing we can do". I have a series of bookings to be made and will never use your company again. I will also be warning my Pfizer colleagues of my experience. "
" None "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PETER - 14 October 2024
" , we doubt it's delam "
" All very easy and smooth. No surprises, no extras. I got what was on the tin and I was happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by IAN - 10 October 2024
" Good overall "
" everything fine. didn't like the EV only cars available "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ZOLTAN - 09 October 2024
" Everything went perfectly, cheaper prices than others, easy booking "
" Everything went perfectly , newly cars , shuttle bus to and from rental car village "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by DAVID - 05 October 2024
" I've rented multiple vehicles around world & this has to be worst experience. When booking you stated Hertz was sited in terminal. It was actually 400 metres+ up top of east car park in portacabin "
" I ordered an EV Corsa. It was not available. I was offered an "upgrade" to a BYD Atto 3. There was a charging issue. Hertz declined to help. I contacted BYD direct who stated vehicle needed to be returned. Hertz reluctantly exchanged it after 8 days. At end of rental hertz manager sick & no one able to discuss issues arising "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LONDON, GB - Reviewed by CHRISTOPHER - 04 October 2024
" I have no qualms with your company whatsoever, but would urge you to take a hard look at your relationship with Hertz. "
" Firstly, although I selected a standard elite electric car (Toyoat Electric), the one that I was given was from a lower class. Hertz also made an unauthorised charge on my credit card on the first day of the rental for 144 pounds. My repeated requests for an explanation were met with illogical brush-offs that the charge was for electric charging on the fob they provided (I had not used the fob yet at the time of the charge going through). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
OXFORD, GB - Reviewed by DAVID - 29 September 2024
" See above "
" Everything was good though the pickup location a bit awkward. The staff kindly gave us a lift to a nearby station when we dropped off as it was pouring rain "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CATHERINE - 24 September 2024
" The main problem for me was the collection and drop off point being such a walk from the teminal at Edinburgh Airport. This really isn't advertised well and with large suitcases isn't an easy task. The walk is partly on uneven and uncovered areas. The point of hiring a car from the airport was so that I was soaked and exhausted .. which in-fact ended up being the case! When I have picked up at other airports there has always been a shuttle to the collection/drop off. This may definitely make me think twice before hiring a car from Edinburgh airport in the future "
" Hertz wasn't the problem ..that experience was fine. the location of the pick up / drop off was.. the fact it's a relatively difficult walk from the terminal and no shuttle available should be clearer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMANDA - 21 September 2024
" As I said above the long wait to get the car affected my travel plans adversely....... The staff were very good considering the stress they were under, at one point there were only 3 serving out of 10 desks.... "
" Had to wait over 2 hours to get my car.....there were between 50 to 80 people waiting when I arrived at Heathrow Hertz "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GRAHAM - 20 September 2024
" Good experience although recharging cost on electric car seemed extremely high which I guess is why the hire charge seemed low "
" The person I dealt with at Hertz could not have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 18 September 2024
" Auto Europe made our booking and hire experience straightforward and obtained a healthy discount for us "
" All very organised and efficient and high standard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 17 September 2024
" not sure that auto europe added any value to the activity "
" long time waiting to pickup the car, apparently this is a frequent occurrence to which nobody seems too concerned. Unfortunately for me, I needed the time wasted for my travel schedule. In fact it took 1.5 hours to process :( "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
READING, GB - Reviewed by HELEN - 16 September 2024
" Easy to use and offered competitive rates "
" Provided a good service local to my home "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SOO BENG - 16 September 2024
" Auto Europe has been wonderful so far , with all my bookings ( for many years ). Hertz has also been wonderful and reliable so far, except this time round . A poor experience this time "
" The car provided was not the one I have booked. They have given me a smaller car ( compact SUV ) instead of what I have paid ( intermediate SUV ) which the Hertz staff just told me this is only what they have, despite other SUV clearly available. I took the car as I was really tired after a 20 hours flight. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
EXETER, GB - Reviewed by MICHAEL - 15 September 2024
" All in all, this was very satisfactory. "
" Very friendly service and efficient handover. A free upgrade was made to a Nissan Qashqai which was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 14 September 2024
" As usual, easy to book and good value. "
" No out of hours drop off fee was a bonus. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LOUIS DANIEL - 13 September 2024
" Good rates with the correct model of vehicle advertised and collected. "
" Good service but very long delays in collecting the vehicle. Drop off was a loit smoother. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by EDUARDO JOSE - 13 September 2024
" Auto Europe has also not been helpful regardless of whether it was their fault or not but you guys are recommending hertz to people and they are scamming clients, outrageous "
" They have already charged me for damage the car had upon pick and after having showed them a video and picture evidencing the damage i did not cause. Terrible customer service to handle this and zero help from anyone. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
EXETER, GB - Reviewed by MATTHEW - 12 September 2024
" Autoeurope were as usual good value, and simple to deal with. I know exactly where I'll head for car hire arrangements. "
" Absolutely fantastic, and flawless from the start. I'll certainly use again, and suggest others go that way. Thank you very much Exeter Office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STEPHEN - 10 September 2024
" I have used Autoeurope for many years but have found it very difficult to contact customer service by telephone.Very often the customer service is closed no matter which phone number you use. "
" OK run of the mill care hire where they want to sell you all the add on insurances. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by LEE - 10 September 2024
" no issues "
" hired the car for 24 hours, returned the car 11 hours early (8pm) returned key to the secure dropbox, I was charged for 2 additional days of rental however this has now been refunded but a £10 late return charge has been added. Hertz are impossible to have a conversation with "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMUEL - 07 September 2024
" All great! "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL FATIR - 04 September 2024
" Very good and reliable. "
" Reasonaly good service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by STEPHEN - 31 August 2024
" All good, great prices and easy to use. "
" All good, no real problems apart from strange email about a car I didn't have but ended up not a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAYMOND - 28 August 2024
" Used many times, will use again "
" Easy pick up the drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYZ - 26 August 2024
" Auto Europe are awesome! thanks again! "
" All good except for the 3rd time I have hired from them they never answer messages and their is no other way to get in contact with the branch other than to leave a voice mail. This time it was to ask them for a house to car cable as my car was missing it! , but after 3 days of leaving messages I gave up , again! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by RICHARD - 22 August 2024
" All good from reservation stage to car pick up Return of vehicle unsatisfactory at Hertz Bristol Airport "
" Return area unmanned Tried to close off rental before leaving Hertz Had to wait well over 30mins to have car condition and rental signed off. Not good enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 17 August 2024
" The 2nd driver issue should not have arisen. "
" There was no explanation about how the brand new EV worked, charging, etc. There was no instruction manual when we had questions during the trip. Hertz ph number is a paid call. We were from overseas with a prepaid SIM on our phone, so we could NOT call Hertz for assistance. One time we could not remove the charging cable, and had to get assistance elsewhere. Skoda not available either. On return, it was difficult ilt to understand the man on return, and he would not sign off the condition of the car, or explain the process. Otherwise,.very good car, but charging was a terrible.experience. Hertz seemed ok. I have given them feedback. Hertz says if you sign up, you get a 2nd driver for free. When we arrived they refused this saying we didn't book with them. I think this is poor, as one-off the reasons we chose the vehicle through AutoEurope was it was Hertz and we could get the 2nd driver free. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by VICKI - 15 August 2024
" Easily done. However the Hertz office was extremely difficult to find at Manchester Piccadilly. "
" The person who served us when picking up was helpful and the same for the person who checked the car back in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENELM - 10 August 2024
" Easy to book and great price. "
" Great customer service. Specially on drop off. Polite, friendly and welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by HANNAH - 10 August 2024
" Don't know the difference between hertz and auto Europe to be able to comment "
" Peggy was fantastic! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 09 August 2024
" I arrived at the wrong car rental and walked over to Hertz picking up my reservation easily having everything explained about the car perfectly. The rental went really smoothly. "
" Very satisfied as everything went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURENT - 08 August 2024
" Hertz has extremely unethical and fraudulent business practices. "
" Hertz is trying to scam me into paying for minor preexisting damage on the car that I did not cause. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by VICTORIA ANNE - 29 July 2024
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SUSEEL RAJ - 26 July 2024
" Friendly and Prompt "
" Friendly and Prompt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER DAVID - 25 July 2024
" The Hertz depot is much too far from the airport terminal and the shuttle bus runs about every 30 minutes and takes around 25 minutes to reach the Hertz depot. Also there are too few indications on how to reach the Hertz offices and we walked all around the hotel grounds until a kindly doorman accompanied us to the Hertz office. However the actual rental experience was very smooth and we also got a free upgrade as the car we booked was not available. "
" Dropped car off on 22/07 and as of 25/07 still waiting for return of £250 deposit on credit card. Was also persuaded to spend an extra £50 on insurance cover for tyres and windshield as counter staff told me I could be liable for up to £1,500 in damages otherwise. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CLIVE - 20 July 2024
" We hired a Polestar 2 which was great, but as an EV our biggest issue was finding charging stations in Scotland that worked effectively with the car. Charge Place Scotland seems to have a near monopoly in that country, and although I hear has been taken over by another company we had a number of issues where the car accepted a deposit, accepted the connection, but then failed to deliver any power. We lost many hours with unreliable charging stations - but hopefully this is all teething problems and the whole UK network will be as simple and reliable to use as any petrol station. "
" Everything went smoothly with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GEORGE - 16 July 2024
" User friendly website, efficient filter options and very clear and concise explanations of what was and was not included. Very pleased indeed. "
" Efficient and pleasant enough airport car hire experience, however the return procedure could have been better explained and/or signed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by LESLIE - 15 July 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 14 July 2024
" We will never use Hertz again - we will rent from whoever has a Tesla for rent "
" Hertz got rid of all their Tesla vehicles, and we got given a Kia Niro electric which was terrible to say the least . We spent TWO hours at a time trying to charge the car from 20% to 80%. Driving 600km, we spent FOUR hours charging!!! And when I tried to call Hertz multiple times, I was never able to speak to someone!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 14 July 2024
" quick efficient reliable "
" Quick efficient courteous - good vehicle for category booked! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 12 July 2024
" Auto Europe have been my "go to" car rental provider for many years. The ease of booking, flexibility to change a booking and competitive pricing all contribute to the excellence of the service they provide. "
" Excellent from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAYZ - 09 July 2024
" Always the cheapest way to hire through Auto Europe! Many thanks "
" Smooth and fast service no issues or hidden damage claims... a pleasant change from the norm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 09 July 2024
" Excellent customer service "
" Easy to get car and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by LORNA - 03 July 2024
" Thanks for being very professional "
" Good website and information and value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RACHEL - 21 June 2024
" Shared above. "
" My experience with Auto Europe was not very good. You tell us that the desk is in Arrivals when it is not . This is confusing especially after arriving and wanting to get on with the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 20 June 2024
" All good "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 13 June 2024
" I was surprised to learn when I arrived that the vehicle was electric. That was my fault. I didn't notice that descriptor. However, I was surprised to be told that there were no alternative vehicles available. I enjoyed driving the car (my first time with an EV), but the time wasted waiting for it to charge at the roadside was a pain (I had no facilities to charge overnight. I will be more vigilant in future. "
" I was told, when I picked up the car, that I would receive the invoice for the booking by email. I never did. I queried this when I returned the vehicle and was assured that it would be sent to me, following the drop-off. I received nothing. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by MARY ANN - 04 June 2024
" It should not be possible to make and pay for reservations on AutoEurope that will not be honored by the individual company. Also I paid AutoEurope for insurance, and would like to receive a refund for that, separate from the rental fee at Hertz. I haven't yet contacted customer service at AutoEurope to request this because of all the hassle I've gone through with Hertz. "
" This was the worst possible experience and both Hertz ad AutoEurope are responsible. I made the booking and paid $438.27 for an 8-day rental. When I went to pick up the car, the Hertz agent informed that I had been flagged as ineligible to rent from them, and he didn't know why. He called his supervisor, who was also unable to explain why this would be. I never got a car from Hertz that day--and although the agent promised to request a refund right away, I still haven't received one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by DEWEY - 31 May 2024
" The issues were with Hertz. "
" The length of time required to pick up our Hertz car in Edinburgh was entirely unacceptable=3 hours. We then had to upgrade which cost much more than w had planned for or expected. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 20 May 2024
" Very pleasant and stress free experience. "
" Staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by INDRA - 16 May 2024
" Ok "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by MARY-ANN - 15 May 2024
" Auto europe are good Just don't deal with Hertz "
" Hertz gave me incorrect car registration plate details which then lead to be receiving a car parking ticket due to their error They were not interested in helping me, or accepting responsibility for their error causing the problem. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5
TAUNTON, GB - Reviewed by CLAIRE - 10 May 2024
" There was a small leak of water coming in at the top of the windscreen right side of the interior mirror. Everything else fine . "
" Very good . Have used it before . And will use it again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROSEMARY - 06 May 2024
" With no handbook it can be very confusing finding out how things work "
" I was upgraded to a larger car and an automatic, neither of which I wanted "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARKKU - 02 May 2024
" Excellent "
" Excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JERE - 10 April 2024
" All worked well. The car was tidy and modern. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JANET - 08 April 2024
" Excellent "
" Fast easy pick up. Car very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 04 April 2024
" I was surprised to find an electric car (Polestar 2) for the same price as the small economy car. "
" Helpful staff. Great value electric vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by PATRICIA - 22 March 2024
" Nothing further to say "
" Pick up staff member was brilliant very helpful as I Disabled. However, I wasn't told where the charging cable was stored so I was only able to charge st expensive fast chargers "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by KEVIN - 21 March 2024
" Great service and good value "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 12 March 2024
" Have used Autoeurope & Hertz before. Very satisfactory. I will continue to do so. "
" Nice car, quick efficient drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BARBARA - 03 March 2024
" Auto Europe very good HERTZ not a good choice for late in day arrivals. "
" Closed at pick up time so on arrival (slightly late) no car rental possible. This is the only company at STANSTED that closes so early. Won't use again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by THEVASAGAYAM - 29 February 2024
" The entire process from booking to return was easy and quick "
" The staff at the pick-up office and return point were professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALEXANDER - 28 February 2024
" Ease of booking process and great rate for hire of vehicle "
" Smooth pick up service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by HUW - 24 February 2024
" The Agent at Newcastle Airport was extremely helpful. "
" The Agent at Newcastle Airport was extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 18 February 2024
" Flexible, faultless and exceptional value for money. "
" Excellent from beginning to end and all for a highly competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ROGER - 15 February 2024
" Very Good, will use again. This was the first time but everything went smoothly. "
" Very good, although desk was closed inside the airport and directions to the car rental were not obvious. In respect to drop off the desk closes at 16:00 so very early and you only then have a key drop to return the car. I was told this at the desk when I picked up the car though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LANCASTER, GB - Reviewed by SARANNE - 11 February 2024
" Good experience all round from booking process to service on collection and return. On this occasion price was not competitive and expensive for a short hire. "
" Excellent staff ( top marks to Lee) who go above and beyond to provide a fantastic service even giving me a lift to the train station after I had returned the vehicle. Such a shame this branch is to close soon. Alternative proposed options not convenient or customer friendly for visitors to the Lake District. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 09 February 2024
" Disappointed that the rental location is not on site at Manchester Airport as advised but required a shuttle bus to an off site hotel. It took about 1 hour from arrival at the terminal to pick up the car "
" Disappointed that the rental location is not on site at Manchester Airport as advised but required a shuttle bus to an off site hotel. It took about 1 hour from arrival at the terminal to pick up the car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LONDON, GB - Reviewed by THEVASAGAYAM - 08 February 2024
" Well satisfied "
" It was a professional service. Courteous and informative. Pick-up and return took only few minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHARLES - 01 February 2024
" Booking the rental via Autoeurope was very straightforward "
" I was billed £275 for alleged minor damage (two scratches) that I know I did not cause but neglected to ensure were logged before I started the rental. A clear rip off and not something I've experienced for perhaps 15 years, in spite of renting with lots of different firms - the last time this happenstance was also with Hertz. I'll never use them again, and nor should your customers. Scandalous. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by OWEN - 28 January 2024
" Easy to book "
" Jamie who collected us from Inverness airport to take us around the corner to the industrial estate where Hertz are based was very friendly. 5 out of 5 We were advised there were a a couple issues with the vehicle to which seemed reasonable. Car ran fine and we had a very enjoyable holiday. One issue not checked was the tyre pressure was massively out which I corrected. However the major issue which I have put a complaint into Hertz noting a 10 day time to respond is that the rear has damages and include loss of use. No pictures, just a diagram indicating a X where apparently there is damage. Whilst no one manages the office on Sunday and the vehicle is left at the airport, a very easy process to follow, everything was smooth until I received notification of these additional charges. However I have full photographic evidence and there is no such thing as to what was placed on this diagram. The practice is very underhand and I will not let this rest whilst I await Hertz to respond. Such a pity as mentioned Jamie the driver collecting was very friendly, the receptionist was very friendly and this is such a disappointment. Other times we book with Avis or Enterprise directly as go to companies. We have used Hertz in South Africa and found them fine. So what could have been a 10 out of 10 service is very disappointing when there is zero that happened to the vehicle and nothing making contact except the air around it. I honestly would have loved to give Inverness Hertz 9 out of 10 as the air pressure on the back tyre should have been prechecked, but this whole incident and speaking with friends and work colleagues is very disappointing. Regards Owen O'Connor "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MICK - 24 January 2024
" for details written above "
" expensive , slow service , not very knowledgeable about own vehicle stock, cars not cleaned well , wasn't told how to get to the charging lead so couldn't charge vehicle "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - 21 January 2024
" Auto Europe all good - thanks "
" Great car. Good price. No problems at all. Easy drop of experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 21 January 2024
" Easy with the backing of auto Europe "
" Good deal, great car and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TIHO - 17 January 2024
" Usual good range of suppliers and cars. Very good excess insurance options and pricing. Discounts for subscribers are fairly random and irregular and need a better loyalty program. "
" Good quality cars, good choice of cars, competitive price. Very efficient drop off. Counter reception staff not that welcoming or friendly but efficient. Good use of technique for pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALASTAIR - 15 January 2024
" Some issues around the voucher not in the system - so I couldn't print off the day before I flew! Solved via email "
" Staff lovely "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by ZUBAIR - 07 January 2024
" Highly recommend "
" I love to rent a car from auto Europe, it's so easy to made your reservation online and pickup your car with your choice of time. They are so cooperative and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 06 January 2024
" We were very happy with the whole experience "
" Hertz staff very friendly, process from start to finish very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 05 January 2024
" When hiring an EV, there should be a separate information sheet, including how/where you can recharge (give details on charger type), location of where to recharge before drop off point, and cost if battery not returned 80% full (eg £ for every 10% below 80%). "
" Usually good but depends on place you hire from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LEWIS - 03 January 2024
" Good choice offered have recommend to many "
" Better than most rental companies "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOSEF - 01 January 2024
" I feel Auto Europe always behaved very professional and reliable so far "
" Dear team, I had actually a very bad experience - firstly Hertz at LHR does not have a physical person at the airport - it works via an iPad. I was supposed to pick up my 87 y/o mum but we had to take a shuttle bus to hertz. When speaking to an assistant I was told to o a few signatures and present my CC for the deposit. I've told them that I do have insurance and everything has been paid with auto Europe. But in order to get moving I signed everything and we headed off. The car was ok - but tbh having an electric as a rental is a big hassle. The return fee for not having it charged on return to 79% was £79+. I've spent nearly 3hours sitting in the car at a charging point . On return the car was checked quickly and I was asked to sign the return form on an iPad. The amount was around £460 and I was baffled saying I'm not gonna sign that. Everything is paid. I had to went into the office - time is always a bit of an issue with my 87y/o mum because she was still with me and we had to go to the airport - meaning using a shuttle bus again. In the office I have explained that why the bill would be £460+ as everything was already paid. Then I was asked to show my receipt from hertz which I was given at the start of the rental. The receipt was still showing . £254, which was different from the £278 I have paid to you already. Upon checking I have seen that I have signed a super cover - which next to it had printed accepted and signed with my initials. I realised I was scammed into an extra insurance which I did not need as I've bought the super cover with you. After discussions with the managers hertz deducted the extra rental charges they wanted to charge me. But declined to waive the super cover. I have asked the hertz team if they get paid extra Boni for selling insurance but I was given no answer. So I was left to £174.96, which then did not make the rental a good deal as I initially hoped for. I am usually rather careful what i sign. But usually always had to sign a deposit agreement. I felt Hertz at LHR Are left by hertz and aren't supervised and they rip off customers badly. I did not want to argue any longer as I wanted to go the airport with the shuttle bus to make sure my mom is on time for flight. Reading google reviews there seems to be a practice of ripping off customers at hertz LHR. I Hope you forward this to HERTZ headquarters as I feel this is extremely bad customer service . I was always very happy with Auto Europe and have used hertz in Germany which was a very good experience. But at LHR it was horrible. I hope HERTZ Acts on this and exchanges this horrible team at LHR and increases the service for its customers ( and maybe I have a chance to get my money back. Many thanks WR Josef Watfah "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NEWQUAY, GB - Reviewed by RICHARD - 01 January 2024
" Very efficient! "
" Can't remember the name of the guy at the rental pick up,but he was super efficient,& so pleasant.Thank you very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 01 January 2024
" My husband has stage 4 lung cancer and we could have been anywhere in the country and was offered no assistance at all. Danielle, on Boxing day was keen to help but was unable to do so. They are despicable. "
" The car was stolen on Christmas night. This is my email to Hertz I am appalled at the standard of your customer service. The complaint outlines: 1. At no time have you offered any support or asked how you may help us or being of assistance. 2. You have implied that I am somehow responsible for the theft of the car. The car was parked on a quiet residential road, directly outside the house with the key in the kitchen. 3. You have expected me to return the key to Stansted despite having no car. 4. You did not offer a car immediately or enquire as to our circumstances. We could have been stranded anywhere. 5. Danielle on Boxing day did her best to help however was hindered by not having a manager to contact or respond. 6. You then asked for the key to be returned by Uber at our expense...seriously!? 7. The attitude of the staff is not acceptable as they need to be trained in customer care. 8. You offered a replacement car on 28th if I could collect it, whilst saying that the excess must be paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 01 January 2024
" More transparency needed on cost of charging via shell "
" Car had a few dents and not as clean inside. Price of charging via Shell seemed expensive - more transparent pricing / statement needs to be sent with time dates and KW H .. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOHN - 30 December 2023
" The daily rate of over GBP 80 for a compact car seems excessive. "
" Hertz charged an additional one-way fee of approximately GBP 50. Although this was noted on the AutoEurope booking confirmation it would be more clear if this was included in the total price at the time of booking. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by YAN - 18 December 2023
" Very easy to manage the rental. Thank you! "
" Great car, new and met the bill perfectly. However, it did smell like someone had been smoking inside the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FIONA - 18 December 2023
" Very helpful when I called re the problem Hertz created "
" Hertz used the wrong voucher code and they then took an additional deposit which has created a big problem with payments I had pending on my credit card. Been trying to resolve this since I handed the car back on Friday. The lady at Hertz admitted she made a mistake but it doesn't really help me with pending deposits when I have payments due on my card! It's turned into a complete nightmare "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
EXETER, GB - Reviewed by VIPUL - 15 December 2023
" Awful once Hertz took over "
" I have been billed for damage that was already on the car and confirmed by the counter staff. The billing team refuse to respond or refund and I have had to raise a chargeback claim "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by DANIEL - 14 December 2023
" see question 3 I would recommend you change the advertised 'At airport' to 'shuttle service' "
" Knowing I would be on a tight schedule, I chose Hertz because your site said it was at the airport but it is not, it is down the motorway at the Marriotte Hotel. I waited half an hour for their bus but it didn't come so had to get a taxi. I couldn't trust the bus for the drop off so had my brother drive to the hotel at 5am to pick me up and take me to the airport - which really defeated the object of hiring a car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ALLAN - 14 December 2023
" Easy booking and good choices. My 'go to' car hire booking company. "
" Great car, great price and great staff but the pick-up location is NOT at the airport. It is at a hotel and you have to get a mini bus to get there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 14 December 2023
" Easy to book but I did have to provide details to Hertz when picking th car up as auto Europe hadn't passed on my personal details with the booking. "
" The staff were efficient, courteous and helpful. The vehicle was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by JULIET - 06 December 2023
" The extra insurance which we took out with AutoEurope didn't mean anything to Hertz. So if we did have a problem we would have had to pay Hertz and then try and claim against AutoEurope. Surely it would be better for both parties to an agreement that didn't effect the customer. "
" Staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HAYZ - 04 December 2023
" Not bad, I'd hire again... "
" no information given about how to operate an EV or how to charge etc.... I only discovered I could return 80% by the photo copied information flyer left by a previous customer... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PHILIP - 24 November 2023
" The booking experience was easy, the only thing you need to be aware of is that Auto Europe say you have full cover insurance and you actually don't and Hertz offer a higher level of cover at an additional charge. We only hired the car for a long day over night so didn't bother with the extra insurance cover. But I would book again. "
" The reason for the lower score was: We arrived on a latish flight and there was only one member of staff working so we waited more than 40mins to be served, there wwere only two people in front of us. Then she was helpful but made a number of errors with the paperwork and this made the process rather slow. We checked the car over but it was wet and dark, we were told of a couple of marks on the car but we then photographed a further 12, though they didn't question this when we returned, but we had taken pictures already. The Polstar 2 was a great car and would thoroughly recommend it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by IAIN - 20 November 2023
" The cost of the rental was fine compared to other alternatives. "
" I was given a car that had one tyre that, when punctured, two garages refused to repair as they regarded it as illegal. Replaced 3 tyres midway through the rental (thankfully at Hertz expense). Car did not have a spare tyre nor a puncture repair kit (sealant and compressor) "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GUILDFORD, GB - Reviewed by TESSA - 19 November 2023
" Auto Europe have been terrible with dealing with the problem. Customer services have been unhelpful and rude "
" Website crashed when booking - no confirmation email- still charged "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by MAXWELL ALEXANDER - 13 November 2023
" Awful from end to end. I have carried out a chargeback due to unresponsive customer service. "
" Closed upon arrival, as you inexplicably allowed a pickup time outside of their opening hours "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOURNEMOUTH, GB - Reviewed by RUSSELL - 09 November 2023
" Easy to book and a good selection of car and prices "
" Great service, as usual, from the very friendly staff at Bournemouth Airport Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 07 November 2023
" Auto Europe-Excellent. Hertz- never again. "
" Auto Europe, as ever was excellent- I will not use anyone else. Hertz, never again. We had to extend by one day due to illness. To contact them, you have to phone them- it costs you 7p per minute- so if you are on a travel sim, it does not put the call through. Then tried Skype- which did work- but you get a recorded message- leave number, they will call you back. Never got a call back. So drove to Heathrow office. You have to get a ticket from the machine in the waiting room to be served. Existing reservation number rejected by machine. I finally work out you have to press new reservation to get a ticket. Desk agent was good, but had to do complete new booking. Could I have extended through Auto Europe?? Anyway, Hertz NEVER AGAIN- there system is not user friendly. Auto Europe excellent as ever. sorry for the rant. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOURNEMOUTH, GB - Reviewed by LESLEY ANNE - 03 November 2023
" Very easy to book online and fair clear pricing "
" Very helpful and reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KEVIN - 31 October 2023
" No problem with AutoEurope othe than rental price seemed high "
" I rented the car with a full tank of fuel however when I checked it was only 3/4 full. I pointed this out prior to leaving and. Was told to wait, eventually I was told to drive to the on-site fuel station with a Hertz employee who seemed to have forgotten the word please. The car was eventually filled with fuel which added another 30 minutes to the trip. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by COLIN - 30 October 2023
" Nightmare "
" Car developed electrical problem that could not be fixed "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GUERNSEY, GB - Reviewed by JOHN - 25 October 2023
" Noce and friendly staff member met us and remembered me as I also hired a car a couple of weeks ago as well! "
" Very smooth and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DUNCAN - 25 October 2023
" Please provide the opportunity to enter loyalty scheme details so that benefits can be granted. "
" Nice car upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 23 October 2023
" Simple process. Easy to connect. Thank you. We will use you again "
" Took ages to get our vehicle - they tried hard to upsell. What we finally got was very good. Needed to contact the pick up depot and they were really responsive. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by SARAH - 22 October 2023
" Would definetly use again "
" Easy pick up with super friendly and relaxed staff. Easy drop off. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by ANTHONY - 17 October 2023
" Auto Europe allows you to choose from a selection of car rental companies which is extremely helpful. I feel that it gives us an extra level of protection if something goes wrong "
" One of the car tyres went flat because someone unscrewed the tyre valve. This should have been easy to fix, but there was no equipment to enable us to blow up the tyre. And the emergency breakdown information was non-existent. We tried to call Hertz central and were given a phone number that was no longer in service. So we then called the local Watford branch. They explained that we needed to ring the AA and they gave us a number. We contacted the AA who were very helpful and sent a man to 'rescue' us. When he arrived he pumped up the tyre and tested it to confirm that there was no puncture. We offered to give him our AA card but he said that Hertz would cover the cost. So we believed him. However, the following day Hertz charged our credit card for the AA call-out, and then we subsequently received an invoice from Hertz stating that we had to pay for Roadside Assistance. This was extremely frustrating. We had great difficulty finding anyone at Herz who could help us to request a reversal of the charge. Eventually, a lady at Hertz Watford informed us that she had requested a refund on our behalf. Now we are waiting to see if this materialises. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ANNE - 16 October 2023
" We always use Auto Europe for our overseas rentals. Good choice and good rates. Very easy to use "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALAN - 15 October 2023
" At Inverness Airport, I would suggest they either move on site, or they provide better signage of where to wait to pick-up the transfer bus, having said that, all went very we'll. "
" Very helpful at counter at pickup transfer bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 15 October 2023
" See para 3 above. These need to be made public. "
" Only issue I had was getting out of the Gatwick car park, the last one as you leave the airport. The instructions need to be made totally clear. The ticket you get from the red car park has to be presented "face up" at the machine exiting the airport. Just make that 100% clear to clients. I presented face down and could not exit until helped by the man in the exit office. Also, I tried ringing Hertz. I was charged as it is an 0808 number. It rang and rang and a message given to me to call back later. I was stuck at the exit. A direct number, not chargeable, needs to be given to clients. Please acknowledge my comments. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 13 October 2023
" No Problem with Auto Europe. Wouldn't trust Hertz again. Seems like they want to squeeze as much out of you in the present, without thinking of their future business. "
" Hertz in Edinburgh reminds me of Ryanair. Be careful or they will charge you extra. They are understaffed at rental return which then makes you late and they charge you for an extra day. They also quoted me one amount for returning an EV uncharged, which I agreed to, but they charged me more. A poor experience, so I will stick to Enterprise, Europcar, Avis/Budget in future "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by IAN - 05 October 2023
" Autoeurope fine, hertz at this location rubbish "
" Location bad, staffing bad, uncontactable by phone and mailbox full. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 02 October 2023
" Very good value for money with great cover. Used you twice on this trip and Amsterdam didn't have the right car but did upgrade thought the vehicle an Audi A4 had damaged doors when I checked it "
" Everything was very good except when I used their washroom which was literally awful. It smelt of urine with obvious stains and liquid on the floor. As bad as a public urinal and totally unexpected "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by ANDREW - 25 September 2023
" As above "
" I did 39 miles and replaced the fuel with 6 litres to fill back up and then charged £10 for fuel I used !! I hired a corsa not a rolls Royce "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 24 September 2023
" Awful "
" Automatic upgrade from the usual Astra that we often rent to a Mocha, without prior notice, completely ruined our trip and meant that we had to take an additional car anyway at boot space unable to accommodate our grand daughter's pram. They should warn you before arrival of any supposed upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by STEPHEN - 24 September 2023
" Overall good but Hertz made me feel like my choice was risky "
" was told cover taken with Autoeurope was less than good. Tried to persuade me to take out extra cover. Quoted excesses that were not in Autoeurope contract. Confusing and unhelpful Said I should book direct with them in future "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAUNTON, GB - Reviewed by BOB - 21 September 2023
" See above. "
" Having to pay 15 pounds PER DAY for the additional driver, when we had taken out comprehensive insurance was a complete rip-off. ALSO, the staff member made no attempt to familiarise us with features of the vehicle with which we were unfamiliar, notably satnav. We had to rely on friends at our first destination to do this. In the course of reaching them, understandably, we got lost. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by DANA - 20 September 2023
" Emailed to ask for help on this matter and was told upgrade was free of charge!! Totally missed my point. "
" Booked a small manual as that is what I am used to and wanted. Got given an automatic as there was nothing else available. Considering I booked months in advance I was not impressed. Never driven an automatic and did not appreciate being told it's like driving a go-kart. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANUJ - 19 September 2023
" Very easy online booking process, competitive pricing. "
" Was upgraded to a Skoda Karoq SUV. Very quick pickup at Heathrow Airport and dropoff at Manchester Airport. Efficient counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by GRAEME - 19 September 2023
" Over charged 2000 miles until I complained "
" Was over charged for millage, until I complained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SARAH - 17 September 2023
" I can't really accurately rate auto Europe as I am waiting for a response from Hertz before I discuss this matter with Auto Europe so it's not fair to say at the moment. "
" All fine until I received an invoice for damage I definitely did not cause. Dropped it back to Edinburgh airport at 4:30am. as the office did not open til 6am i left it in designated space. No one around yet by 5:20 I received the invoice stating the tyre was damaged. It was not. The images are very fuzzy and don't detail damage just some white marks. my pre rental images show white marks which i submitted. They said they would respond to my complaint in 10 working days. it is now 15 working days. I can't get through to anyone on the phone- an endless cycle of menus with no actual person to speak to. I am very angry that i have to pay for damage that cant be detailed to me, that is not clear in the images and where they don't follow their own rules with regards to responding within 10 working days. I will never be hiring from them again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RICHARD - 14 September 2023
" Quite simply, OK from Auto-Europe (though they don't help much when things go wrong), but that is the last time I use HERTZ. Advise everyone to be VERY vigilant, photgraph EVERYTHING ESPECIALY IN THE SPARE WHEEL WELL (I forgot to do that - was the only thing I didn't photograph) "
" When I arrived, HERTZ said the vehicle had just 2 faults - a scuffed wheel and a minor scratch on the front bumper. When I got out to the vehicle, I found 8 more. I had to go back in the rental cabin, wait, get a very helpful young lady to help me document them all. I returned the vehicle EXACTLY as it was rented to me (additionally with a brimmed tank). Then I get a final invoice for £150 for "Missing Accessories". There was nothing taken out of the vehicle that was not already missing prior to my rental start time. So far, HERTZ have provided NO EVIDENCE of what was in the car prior to my rental start, NO EVIDENCE that anything was different on the vehicles return, and NO EVIDENCE of what the so-called "Missing Accessories" where. This is a scam. If I find out that the so-called missing accessories were things like a jack and/or wheel brace, for example, then HERTZ provided me with a vehicle NOT of merchantable quality. As soon as they provide me with evidence I will pass this on to my solicitor (who has been informed and we will start legal proceedings against HERTZ quite soon). "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JERSEY, GB - Reviewed by CHRISTOPHER - 12 September 2023
" Would highly recommend the service "
" Very easy to book, car was ready and easy to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by RICHARD - 12 September 2023
" Ease of use and quality of car. Very friendly welcome. "
" All went according to plans and an enable time was had because of this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 09 September 2023
" See above. "
" A little slow to register at beginning but otherwise very pleasing and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SEAN - 06 September 2023
" Hertz were awful. The booking process with auto eutrophic was very good. "
" Really poor, slow pick up. Rude counter staff who were not helpful at all. Vehicle was dirty inside and windows were dirty too. Drop off read fine. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by QADDAFI - 05 September 2023
" Easy and no hassle "
" Very friendly and welcoming. Pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 04 September 2023
" I regularly book my car through AutoEurope, and I have never been disappointed in either the car booking experience nor the price. "
" Very smooth pick-up and drop off, nothing to complain about really. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KEVIN - 04 September 2023
" see above. "
" On being checked in the man was very dismissive and quick. He said he would email the rental agreement and noted damage photos. i wrote down my email and offered to type it in directly. He belligerently said 'No need I can do it". Nothing received. I emailed, i tried live chat - unavailable. I called hertz. i used twitter - initially using DM then went public! Response was awful. No one person could resolve it and the EDI office NEVER answered any calls through the numbers i was given. No one else except rental branch could access. i wasted a lot of time trying to get report and to get a simple answer to my question - when can i return as i was alte collecting. SO UNIMPRESSED "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWQUAY, GB - Reviewed by CRAIG - 03 September 2023
" As above "
" It was very difficult to find any charging stations that would charge the car quickly. When I asked about charging stations I was told to download the zap app. I had the app already but would have appreciated some more advice about where is good to charge and what to look for on the app. I ended up having to buy an extension lead and use the holiday home mains to charge the car overnight, even then it was just over 50%. This meant I had to return the car and be charged for the additional charge required to get to 80% "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 30 August 2023
" Did not get the car I paid for & was only offered a smaller car instead - which the desk member lied to me about saying it was an equivalent car (paid for a Corsa and was offered an Aygo) , had to pay for an upgrade - feel conned & would like a refund. The replacement car had very bad fuel consumption & smelt of sick when the AC was on "
" Did not get the car I paid for & was only offered a smaller car instead - which the desk member lied to me about saying it was an equivalent car (paid for a Corsa and was offered an Aygo) , had to pay for an upgrade - feel conned & would like a refund "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEWQUAY, GB - Reviewed by JOHN - 29 August 2023
" Once I got the car there were no issues "
" After waiting about 45mins to get to the only assistant I realised I forgot driving license. Assistant said I could not hire the car.nothing she could do and I could get a refund.Had a picture of license and passport but advised I could have photoshopped it. Assistant not very helpful. Asked if she could call someone as I can't have been first to forget my license. Eventually she called area manager who said I could get a code from dvla.assistant said I would have to get this code myself. I got the code in a couple of minutes and was then able to get the car. My mother and I were down for a funeral and I could have done without the extra stress. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by MASSIMO - 27 August 2023
" Quite likely "
" Quite likely "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ROMAN - 26 August 2023
" There is no support "
" Massive ques and not enough people to deal with the situation. Had to wait two hours to pick up the car. Still have not received my deposit back even though it's been 2 weeks. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ASKAR - 25 August 2023
" Hertz does not value "third party" booking as much at the counter. I had a quote for additional "Zero claims & roadside assistance" which I planned to pay on pick up. Hertz quoted a higher figure & they rejected the reference I showed & said " they cannot honor third party quotes". I dread what would be if I had chosen to pay for rental at counter! "
" I have done one on Hertz feedback. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARLISLE, GB - Reviewed by NIGEL - 25 August 2023
" Easy to navigate website. "
" Flawless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SUZANNE - 23 August 2023
" Super fast, easy, and efficient "
" Jason at the Glasgow airport was very kind and caring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ADAM - 23 August 2023
" Smooth as always. "
" Based off-airport. Bus took forever to arrive, albeit this is not the fault of Hertz as it is run by the hotel they are based in. Only one person able to issue vehicles. Did not have class of car I'd booked (C) and upgrade was unsuitable (was an SUV and I needed a car elderly people could get into with walking aids). Ended up taking electric vehicle as only vehicle available but was not advised on how to charge or where charging cables were, meaning I paid extra for charging at the end of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 22 August 2023
" A very good rental experience. "
" Very good customer experience at Hertz Edgware Road. Friendly and efficient service at both the collection and return, high quality vehicles, and no hard selling of optional insurances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALAN - 22 August 2023
" Good service, easy to use website. Competitive prices. "
" Everything was fine with the rental until I filled the car with fuel. Despite filling the tank to the brim the fuel guage did not move. I drove further and tried to refill again with the same result. As the rental office was closed when I returned the vehicle I left a note to this effect in the vehicle and tried to contact Hertz the following day. I left a voicemail for them to contact me but 5 days on I'm still waiting. Hertz are still holding money on my cerdit card in 'transactions pending'. This is somewhat stressful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BALMORE - 17 August 2023
" Experience was good as there were no unexpected cost when collecting the car and the rate offered by Auto Europe was very competitive. "
" Staff at counter was very warm and welcoming. All condition of the car and requirement when return were clearly explained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by NICHOLAS - 17 August 2023
" Fine "
" I had no directions on where to go to collect the car. Had to call them and then wait for a while before being collected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 16 August 2023
" More counter staff at Heathrow & ones that dont walk away for 10mins leaving you waiting even longer!! "
" The wait time at Heathrow was over 1hr, got to the desk and the attendant literally walked away to help somone else even though I was next in line!! "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CSABA LASZLO - 16 August 2023
" . "
" The car was very dirty. After the drop-off, Hertz issued an invoice total of 680 GBP. I rented the car through you (Auto Europe) for 350 GPB, that inculdes 1 week rental time and 2100 miles. Hertz thinks it's just a coupon, the final price is 680 GPB, which they reduced by 350 GPB because of the "coupon". "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by VIRGINIA - 13 August 2023
" Easy to use siteand great value updates and information very useful "
" Very speedy pick up and drop off.Staff at counter were efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANCASTER, GB - Reviewed by LUCILLE - 13 August 2023
" It was excellent in everyway "
" Lovely Lee on check in, who was helpful on the phone before pick up and the marvellous man who helped me with my baggage and dogs plus how the car worked. Excellent professional yet personable service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARL - 12 August 2023
" Always a great experience using AutoEurope "
" Always a great great experience using AutoEurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SHELLEY - 11 August 2023
" Great experience "
" Very helpful staff, made the process so much easier for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STUART - 11 August 2023
" It was ok expensive for one days hire !!! "
" Had to wait 20 mins at reception long queue and only 2 staff working. Car had not been cleaned on the outside. I was short of time due to the wait so I just left I would have normally complained. Check in was fine. I got told I could go!!! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by NANCY - 09 August 2023
" Auto Europe has been very helpful. "
" My car's GPS would not load for my return journey. I tried to acknowledge this to the assistant at the return and I don't think that the message was passed on. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by GILLIAN - 09 August 2023
" Hertz are a diabolical company. Love that I can compare hire companies but hertz needs to be removed from your website "
" I was basically conned into paying super cover. I had already purchased the extra protection cover for autoeurope. I was asked to sign, said I didn't have my glasses but was told it was normal and I had super cover (which I stupidly thought was the cover I had already paid for. On top of that, the car was filthy and damaged both inside and out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by ALICIA - 08 August 2023
" It was impossible to find out where and how to collect the car. It took AGES and caused a lot of stress "
" Arriving at Inverness airport it was impossible to find where and how to collect the car "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by D A - 07 August 2023
" I booked a Hertz car through AutoEurope, I checked the price against Hertz at the time of booking and it was around 30%-40% cheaper for a booking made 2 1/2 months in advance. No hidden costs The also offered full comp insurance for around £6 a day which is a shit load cheaper than the £23 a day that Hertz tries to twist your arm for. I've used AutoEurope before and I'll use them again. "
" I've scored Hertz at Heathrow airport down as they cannot cope when there is a rush of people, when you enter you take a number and sit and wait. They have coffee, chairs, and toilets which is great but most people just want to go and get home. The one-to-one the experience was ok, the rep had a good understanding of the electric car I hired but the waiting time of 40 minutes was too long for comfort. It can make the difference between beating rush-hour traffic and adding two hours to your journey for leaving at the wrong time. I suggest they find a way to streamline it or get more staff or reduce the procedure at the desk. Some customers were with the reps for 15+ plus. Also the mobile reception there was REALLY slow. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANTHONY - 06 August 2023
" I'm still awaiting refund for the booking I cancelled for same day as it was restricted mileage hence this booking! "
" Seatbelt in rear incorrectly fitted. Means only 2 could sit in rear. Got alternative car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NEWQUAY, GB - Reviewed by RAAHIM - 06 August 2023
" Great car great experience "
" Very good and easy use. Would have preferred car to be 100% charged. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAVIER - 04 August 2023
" At start was almost discusting all the issues i saw was based on people that does not understand each other "
" The place to retire the chicle is a little Messy i recomend using foreign language enabled staff "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RENDIJS - 03 August 2023
" Horrible branch - it is not Hertz in Stansted "
" Horrible company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GRAHAM - 03 August 2023
" Easy to book. The comparison part could be improved so you can really see the pick up places along side each one with the price "
" Longer than anticipated pick up time. Bus transports you from the terminal. Terminal 5 appears to be the closest and takes about 10 minutes from terminal. Toilets at Hertz were really poor. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEWQUAY, GB - Reviewed by JON - 03 August 2023
" See above. I need receipts / invoices to expense this rental - and Hertz is not providing one. "
" The staff would not provide a receipt. And none was sent via email. I need the receipt to submit an expense claim. I will never use Hertz / autoeurope again if this isn't fixed immediately. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JOHN - 02 August 2023
" Bad experience overall. Just because they close at 6pm doesn't mean there can't be a system in place for people who are delayed. "
" For a car rental company at a major international airport to close their doors at 6pm is crazy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by ANN - 01 August 2023
" I would use Hertz again, the staff were brilliant, service was very quick, I had given my details via email, before hand, so was soon on my way. Well done "
" Quick and simple at the office, the staff were very helpful and friendly, couldn't do enough for me. Would recommend to anyone visiting Liverpool "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
READING, GB - Reviewed by DONNA - 31 July 2023
" Helpful staff. "
" Very straightforward. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANNE - 30 July 2023
" Thankfully I had no problems and didn't have to contact them "
" The whole experience was made simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RICKY - 28 July 2023
" I know it's not auto Europe's fault but I'm sure you can understand why I'm unhappy. "
" I was overcharged £43 for the late return of the car. But I can prove that was wrong. The staff have been sympathetic and have acknowledged that it was a mistake but I haven't got my money back. It also cost me money and time to try and sort this out. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CAROL - 28 July 2023
" See above "
" Dirty car inside and out. Lots of unreported damage to the car - poor condition "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LONDON, GB - Reviewed by ATHANASIOS - 26 July 2023
" Straight forward "
" Fuel tank wasn't full and hertz has a policy of returning the vehicle with full tank. I tried to complain but the local team told me "what do you want us to do" please contact the customer care... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by SUSAN - 24 July 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NICOLA - 24 July 2023
" Will never use hertz again "
" I had to wait 50 minutes to collect the car at Edinburgh airport (my flight had only taken 45 mins) and then when I was served I was told there was not a vehicle for me and had to wait another 15 mins while a vehicle became ready. I was going to a funeral so had booked a hire car to alleviate stress not cause it. Very disappointing "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NIGEL - 22 July 2023
" 'Easy booking great choice and competetive prices "
" Pick up of car took 2hours and people were being offered cars they hadn't booked. Whole experience dreadful. Car and drop off no issues. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by COLIN - 22 July 2023
" Extremely disappointing customer service and lack of available agents to discuss overcharging "
" Overcharged for EV charging and still not able to speak with Hertz to resolve. Will not use them ever again "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by NICHOLAS - 22 July 2023
" Never experienced anything like this from car rentals in other parts of the world. You should be embarrassed about how this reflects on your company. Absolutely rounded the start of our holiday "
" We waited in line for 2 hours while other companies people were only waiting 20 mins. Each person was taking 40 mins to process and the two staff kept wandering off in between. When finally got to our turn, and after 25 mins of answering questions the system crashed. The staff then all disappeared as didn't know what to do. Finally produced a manual form but the staff didn't know how to complete. After ages doing this the system came back. After nearly 3 hours finally picked up the car. Staff did not seem like they knew what they doing which is what took the time. Not sure any had received any training. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
READING, GB - Reviewed by KEITH - 21 July 2023
" Very helpful and friendly staff "
" Efficient, friendly, helpful and competitively priced, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PABLO MARTIN - 20 July 2023
" I made a mistake and booked the car 2 days earlier than required. Understanding that it was my mistake, I did not receive a reminder from either AutoEurope nor Hertz. As a result, my payment was completely lost. I had to use the services of another car dealer. "
" I ended up renting a car from another car dealer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOPHER - 12 July 2023
" See above "
" Pick up very good ,car had unpaid dartford crossing fees caused problems for paying my fees. Drop off not good nobody available at 7.45 am photographed car no damage hertz say scratch on tail gate which I dispute as my photo shows no scratches Also charged for fuel when I filled at airport petrol station and tank was full "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERICK - 11 July 2023
" Hertz is trying to charge for damage to tyre despite damage being pre-existing and photo proof provided. "
" Hertz is trying to charge me for damage done prior to pick up (photos available to prove) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JULIAN - 11 July 2023
" If you cant provide clear comms from the provider re charges - that's a reason not to use AE.... "
" 1. Requiring an electric car to be 90% charged on return is totally impractical. Most public charging stations will not allow a charge beyond 80%. 2. I have been charged 90 pounds ($172) by Hertz on my card without explanation from Hertz or Auto Europe. If you charge, you need to explain. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by MICHAEL - 10 July 2023
" Delighted with the free upgrade and standard of car. Helpful member of staff. "
" We had hired an automatic medium range car to drive us to a funeral via M6 for one and a half hours. The Herz man was pleasant helpful and polite. He also upgraded us for free to a big Mercedes saloon and explained the controls. Made our journey very much better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by DAVID - 30 June 2023
" Like the website. no problems with booking. "
" Everything went as expected, a very smooth pickup and drop-off process, and no problems with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILLIP - 29 June 2023
" Still disputing a late drop off free even though the staff said all good!!! "
" Poor customer service not the Hertz I have used in the past. I'm off to Drivalia or Europcar "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SYLVIE - 21 June 2023
" It is a very smooth process and everything went really well ~ as usual ~ thank you "
" Well of course the staff are what make an experience good ~ and they were helpful, friendly polite and charming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GRAHAM - 19 June 2023
" Booking with Auto Europe was very easy and a joy to compare different rental companies in one search. But the surprise for me was the rental would have been cheaper going direct to Hertz! "
" Efficient and courteous from collection to return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 16 June 2023
" A very unsatisfactory experience. I really cannot recommend renting from Hertz. "
" There was a long wait for the Hertz shuttle bus at Heathrow Terminal 5, which was not good. On arrival at the Hertz location, the automated check-in system did not accept my reservation number. The Hertz counter service was extremely slow. When I returned the vehicle, the expedient returns agent entered the incorrect location details into the system, so Hertz are trying to charge me £1000 for a one-way rental. Customer service by telephone is no longer available; there is only an automated response system that directs you to the website. The live chat service on the website that they recommend for using to contact a customer service agent is no longer working. The only way to contact customer service now is by e-mail. I did that and I am still waiting for a response, more than 48 hours later. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEITH - 16 June 2023
" See comments above "
" Your contract with me stated that excess would be £1000. At the Hertz desk they would not accept this sum and insisted it must be £2500 which was prohibitive. Fortunately the car was returned without any damage and the rental concluded. However, I think that you should either amend your advertised details or confirm with Hertz your excess responsibilities. Either you or Hertz are misrepresenting the deal offered. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by REECE - 15 June 2023
" Easy process. "
" Process was easy. Staff were nice enough. Car wasn't in the best condition. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by ROGER - 15 June 2023
" Perfect transaction trouble free from start to finish. "
" Very helpful at Hertz reception gave us upgrade to Nissan Qashqai very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 13 June 2023
" It's not the cost that upsets me, it's the fact that they are attempting to con me, unfortunately they have picked the wrong person as quite happy to spend thousands in legal fees "
" No persons at drop off area at 2pm?... had to drop keys in the box, then received email that car had been returned Out of Hours. along with notice that 750 pounds of damage had been sustained. Absolute nonsense, going legal on the matter "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by BERNADETTE - 12 June 2023
" Great all round experience No hassle Quick & efficient "
" Hassle free Friendly and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IRMA JOHANNA ALEXANDRA - 12 June 2023
" Website easy to use. No issuses "
" Waited for over an hour in queu to get served, while already checked in online. So we missed part of event we were attending. It seems there was a lot of issues and unhappy customers that day at the Hertz desks in Edinburgh AirPort. Normally I had better experiences with Hertz. As said the waiting time was extremely long and added unnecessary stress to our short visit. But otherwise no issues with the rest. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 08 June 2023
" Finding working charging points was frustrating and mostly slow chargers... "
" Generally good experience with Hertz, pick up at counter was slow and could have been more efficient. Car was brand new and counter staff explained how charging and the car worked which was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 05 June 2023
" Good experience overall "
" Overall it was a good experience. Do feel that it would benefit to have a little more info about using Electric cars and the differences between that and fuel cars. Also letting drivers know the one pedal systems. That was interesting to work out. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 03 June 2023
" Auto Europe site is fine the insurance you offer is a waste of time as the 1000£ excess is a joke ! "
" I havé an ongoing claim for supposed damage to the rental vehicle which I didn't do the car was dirty and water marked upon collection not a good experience at all . "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by KWONG YEE - 28 May 2023
" Very professional, reliable and transparent website for car rental booking. "
" Good experience. Final invoice looks very complicated and confusing though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 23 May 2023
" Auto Europe has an easy to use website. Gives good choice of vehicles and premier suppliers. Optional excess insurance etc. at reasonable rates. have used several times before and will continue to do so in future. "
" Easy no fuss collection and return on airport. Very friendly reception staff. Modest security deposit of £200 held on credit card, better than many rival who block up to and in excess of £1000. Sensible full out full back fuel policy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 22 May 2023
" Auto Europe fine. Hertz not. "
" We had to wait for at least 45 minutes to pick the car up. Not enough staff. Unspecified problems with the cars for the people in front of us. Each client taking up to 20 minutes. Everyone unhappy. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NIGEL - 05 May 2023
" Online booking is simple and straightforward. Choice of cars and suppliers is good "
" Pick up was seamless and the staff were really attentive and efficient. Bus service to and from the Terminal has improved immensely over the past couple of months with wait times significantly reduced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - 05 May 2023
" Always very helpful "
" Not enough space here to comment "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by MICHAEL - 28 April 2023
" Hi Autoeurope, You let me down big time. After all the years I have been using your services this one time you failed. After arriving in Manchester 20th April 2023 at 7.30pm to collect car from address supplied by Autoeurope getting there by courtesy bus to take us to the car rental village. Only to told that Hertz car rental longer operates from car rental village and nobody knew where they moved to. So I returned to the airport terminal called Hertz just before there closing time at 8pm only to receive an answering machine. I did eventually find the pickup point and found out they moved to Marriott Hotel but it was too late. I lost a days car rental had to taxi and train to my final destination and then next day return to the airport to collect my car hire of which I'm now £50 out pocket in travel expenses and one day car hire you owe me back. I have since found the Hertz car hire moved to there new location over 5 weeks ago and you still haven't updated your collection point details for Hertz car hire. I expect you to give this matter your upmost attention. I will look forward to your response. Yours Sincerely. Michael Boon. "
" I'm not sure the customer service telephone numbers works very well too many numbers to press before you get to the right department and when you do it's to late they are closed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN E. V. - 17 April 2023
" Everything went smoothly. "
" Usual efficient service and an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 10 April 2023
" . "
" Bit unclear how to return vehicle other than that all ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GILLIAN - 05 April 2023
" Very efficient customer service. "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 05 March 2023
" Straightforward booking process, immediate confirmation "
" Expensive hire, staff courteous & efficient, car had a long list of scuffs & scratches - impossible to verify at sign out time. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by TAT KEUNG - 28 February 2023
" No issues with Auto Europe, will just think twice about using Hertz "
" Hertz's service personnel (blonde hair lady with a foreign accent) serving me on the day of collection was unfriendly. I observed there was another customer in front of me that she just served and she was all smiles and full of pleasantry etc. Once it was my turn there was a very obvious change in attitude once she started serving me! I had just got off a 13hr flight and didn't need being faced with someone who had an attitude problem (cold, unsmiling and as much charm as a wet tea towel). I was given an Audi A1, which I was thinking of asking if I could change to another vehicle with a bigger boot but because of the stroppy attitude from the lady I decided against it. So, all in all it was an unpleasant experience dealing with the service personnel in question. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 11 February 2023
" Excellent service and great prices as always "
" The car that I have booked was not available and I got offered an upgrade for a charge or downgrade at the same price which I refused. After long negotiation I got offered an upgrade for free but received a car that wasn't cleaned because we were in a hurry. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by COLIN - 02 February 2023
" Have always had a good experience when using Auto Europe. Booking is very simple and the staff extremely helpful on the occasions that I have rung the company. "
" Item from previous hire left in glove compartment and there was no tyre repair kit of any sort available. Hertz contact very sympathetic and helpful when I contacted them about tyre issue. Staff at Edinburgh airport also very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WATFORD, GB - Reviewed by ANDREW - 15 January 2023
" All was friendly and good - I needed to change a car, as my windscreen was cracked, they (hertz) charged me for it and said I would need to follow up with you at Autoeurope to claim back this cost, as I paid for extra insurance. "
" All was friendly and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDGAR ADRIANO DE MELO KOCH - 13 January 2023
" Overal value for money but bookings should be allowed for lead driver different from the credit card used under booking. "
" Car battery was flat on return jurney... "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LESLEY - 12 January 2023
" Nothing more to say "
" No agent at drop-off (2pm on a weekday) unlike all other companies. Therefore, one can't be sure that they are satisfied with the condition the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PLYMOUTH, GB - Reviewed by DAVID - 06 January 2023
" All good "
" The staff in Plymouth are great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 03 January 2023
" Seamless experience and good value. "
" Very smooth, nice vehicle, "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by CAROL - 30 December 2022
" Would use Hertz at Birmingham again "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GLEN - 19 December 2022
" Avoid Hertz as they will rip you off. Also, impossible to speak to someone. Customer service is a shambles "
" I was charged an excess for damage that was already reported on the vehicle. Never again will I rent from Hertz and be ripped off "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 13 December 2022
" . "
" No-one available to check car on return. 3 days later still no email from Hertz confirming everything is OK. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BASINGSTOKE, GB - Reviewed by FARHAD - 13 December 2022
" Very happy. "
" Fantastic, very fast to get the car (got a free upgrade too). Quick drop off and even got dropped to the station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 08 December 2022
" The check- in was prolonged because only one member of staff was taking details and the couple being attended to were travelling to the Midlands and needed a standard or hybrid vehicle. They had ordered one but there was not one at the depot and it took them a long time to persuade the receptionist and her line manager to arrange for one to be delivered - during which time we just had to wait. "
" The only potential problem (but which was not an issue for us) was that having ordered an internal combustion Astra, the only cars available were all electric. As we were only travelling about 40 miles, this was not an issue but had we anticipated long distance travel it could have resulted in disruption. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAMELA - 05 December 2022
" Car was ok but the staff were amazing "
" The car had a ticking sound from the engine my husband says may be fan belt! The staff were really nice and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CLIVE - 21 November 2022
" I have rented from Auto Europe many times before. In fact I am now renting another car through from Europcar through Auto Europe and this is the fourth time I rent through Auto Europe in the last 6 months. "
" One of the tires of the car leaked air. I believe that it was so before Hertz gave me the car. The car had no spare tire. I had to take the car to tire repair and wasted 4 hours of my time. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by PHILIP - 15 November 2022
" I consistently get the best price by using Auto Europe. Despite being encouraged to book direct by all the major providers they never come close to matching the price from Auto Europe, even when they have promotional offers! "
" Excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DARTFORD, GB - Reviewed by JULIE - 14 November 2022
" The experience went very smoothly and I would thoroughly recommend. "
" It was so simple and easy. The staff were so helpful too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ATHANASIOS - 09 November 2022
" The deposit is still kept by hertz. "
" There was no personnel in drop off site. I had to go in and deliver the keys back without a check of the car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by KAYLEIGH - 09 November 2022
" Spoke with a gentleman on the phone who was helpful to try to help fix our issue but hertz were vile and would not help us out. "
" Disgusted with the customer service provided by Hertz and will never use again. Was not able to get the car because I booked it on my husbands card, which if I couldn't pay at the deposit on it, should not have been accepted to make the booking. their system wouldn't take my debit card and they wouldn't let me change the driver to my husband so we will be putting a claim in for a full refund as we did not have the prepaid car. The hertz representative was rude and obnoxious "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAEL - 04 November 2022
" Easy! "
" Very good except for shuttle delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by ADAM - 21 October 2022
" Speedy collection and easy drop off - great :) "
" Excellent as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ZEESHAN - 19 October 2022
" I was given a faulty car, its fuel gauge was not right and despite of me attempting to refuel, it wont accept feul and still i was charged fuel charges. I contacted customer services, no phone number to ring, poor chat support, with no follow up as promised. The customer service advsior had poor grammer of english with no acknoeldgement of what i have wirtten and receipt that i had attached of my 2 refeuling attempts. Assumption that i retruend my at 1130 pm though it was estimated time of return at the time of booking. Ultimately got my problem resolved via advisor who gave me the car at newcastle airport. I live in UK, but the whole experience was worse than a thirsd world country. I feel ashamed to use your service and wouldnt ever again. "
" I was given a faulty car, its fuel gauge was not right and despite of me attempting to refuel, it wont accept feul and still i was charged fuel charges. I contacted customer services, no phone number to ring, poor chat support, with no follow up as promised. The customer service advsior had poor grammer of english with no acknoeldgement of what i have wirtten and receipt that i had attached of my 2 refeuling attempts. Assumption that i retruend my at 1130 pm though it was estimated time of return at the time of booking. Ultimately got my problem resolved via advisor who gave me the car at newcastle airport. I live in UK, but the whole experience was worse than a thirsd world country. I feel ashamed to use your service and wouldnt ever again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by TIMOTHY - 18 October 2022
" Found autoeurope had the best prices,easy to arrange hire. Also when compared with other intermediaries AE were best for giving damage waiver insurance free, where other firms charge extra. "
" Transaction went perfectly well with autoeurope,not too impressed with the process for returning the car on a Sunday when Hertz closed "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by VERED - 14 October 2022
" The experience above made me very unhappy with Hertz. "
" I had a flat tyre. I called the support number provided and was advised to get the tyre changed and was assured that I would be able to claim a refund. Hertz are currently refusing to refund the cost. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MOHAMMED - 30 September 2022
" Made a contract for service no service provided and won't refund money paid... Modern day thievery "
" Pre booked hire.. looked at terms and conditions for old paper licenses.. nothing stated... Arrived to collect with driver's license and passport... Car hire denied due to old style licence... Stating a photo card was required yet nothing in terms and conditioned... They state a valid licence from your country... Which I have and showed yet no car left stranded.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANNE - 23 September 2022
" I was horrified at the amount of excess there was on the insurance and felt bullied into taking out their further insurance! Very happy though with Auto Europe. "
" The customer service - particularly at drop-off - was totally indifferent. Apparently I was of no interest to the member of staff - I wasn't sure I was in the right place, did he need to check anything before I left the car, what about the shuttle bus! Fortunately there were other customers there to help "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER - 22 September 2022
" A positive, efficient experience "
" A positive, efficient experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by WILLIAM - 19 September 2022
" I have used for 15 years so I trust them "
" No issues , smooth operation "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by EILEEN - 18 September 2022
" Likely "
" Q "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by STEPHEN - 06 September 2022
" If ever I need a hire car again ..I know where to come "
" I enjoyed it very quick and efficient the guy who looked after me was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MERVYN - 05 September 2022
" Overall experience was excellent "
" I had no issues with Hertz the staff was friendly the car was good overall excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by HEATHER - 27 August 2022
" Very nice lady at reception dask "
" Quick and easy rental and very pleased with the price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BARRY - 25 August 2022
" Disgusted about "special cleaning" charge "
" Charged £42 because there was a light dusting of sand on floor..... car would have been hoovered anyway for next customer..... absolute disgrace "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by MARK - 03 August 2022
" Did get caught out by scrutiny of car on return and small damage to alloy was attributed to me which I know I was not responsible for. The morale of the story is to check car VERY VERY carefully before you leave particularly the wheels and take photos. "
" A good service and friendly helpful staff. No waiting which was a joy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWQUAY, GB - Reviewed by DEREK - 02 August 2022
" an altogether simple and step by step experience will gladly recomend to friends and family "
" start to finish a very simple , efficient and pleasurable experience. Will gladly use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YOSSEF - 17 July 2022
" All went fine. "
" All went fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIVE - 08 July 2022
" I have no complaint with Auto aEurope but I would not use Hertz again "
" The drop off was a shambles. We could not enter the compound. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by DAVID - 04 July 2022
" Never accept a mini --horribke "
" Given a mini -worst car I have ever hired horrible in every way --gearbox,getting in and out ,general finish of vehicle,poor fuel consumption. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
OXFORD, GB - Reviewed by DAVID - 16 June 2022
" easy and good value "
" friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MERVYN - 09 June 2022
" Was good "
" Was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by TERENCE - 31 May 2022
" A very easy and pleasant experience for renting a car. "
" No problems encountered at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILIP - 22 May 2022
" easy transaction "
" very efficient operation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PAUL - 18 May 2022
" Great pick up from the airport and convenient drop off on return "
" Not easy to find the pick up point at Inverness airport, but from then on no issues with the service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROSEMARY - 17 May 2022
" autoeurope process worked well. I was disappointed to be offered a car that smelled of cigarette smoke and this makes me less likely to choose hertz in the future. "
" The inside of the car smelled of cigarette smoke. I pointed this out and the person on duty said he couldn't smell anything. No effort was made to offer me a replacement vehicle, which, when I mentioned it again on returning the car, I was told should have happened. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
HIGH WYCOMBE, GB - Reviewed by BRYAN - 01 May 2022
" For one thing, it is your responsibility to have the correct addresses for rental car pick up and drop off. That is not on me, but on you. If my phone's battery was dead, I would never had been able to find the real office. This cost me - and now Hertz is behaving badly over this. "
" This was the worst. I had already contacted you about my experience with Hertz. First thing - you gave me the wrong address. I was in some industrial park in High Wycombe which was a couple of miles off from where the actual address was. Hertz never answered the phone number that you supplied, and I had to find my way to the other office. Once I found this horrid place (it is in a real dodgy area) there was no one there. And they still did not answer the phone. When the guy finally showed up - he could not care less - not even a "sorry to keep you waiting". I explained that I planned to drop off the car about an hour or two later as originally planned. He just mumbled something incoherent. So when I did turn in the car an hour late, Hertz is charging me £10. So I contact Hertz's customer support, and they are just as useless as that guy at the office was. What a crappy experience, I don't think I will deal with them again. Even though I had to find my way to the correct office via uber and wait for this guy (a least an hour in total), they could not care less. Yeah I know it's only 10 quid, a £7 uber ride, and an hour of my time - but you are losing a customer over this. Just so you know, I spent several thousand Euros on car rentals last year in the UK and in the US. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
OXFORD, GB - Reviewed by BRIAN - 26 April 2022
" No problems at all "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEVEN - 13 April 2022
" It was reassuring to have a member of staff check the car with me at drop off and verify that there was no damage "
" New car with delivery mileage. No issues at all and a fair price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 12 April 2022
" Considering the car I got and the price I paid, I was happy with my experience. "
" Hertz offered me an automatic Toyota, but insisted that I had paid for manual and prefer manual car to drive. They then gave me a new Kia Sportage and it was a very nice car and drive. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 08 April 2022
" No problems. "
" Counter staff at both LGW and ABZ were very helpful and provided speeedy and efficient service. Vehicle wa supgraded without explanation. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ERIC - 07 April 2022
" Car was a cracking little runner "
" No parcel shelf in rear of car. Became a problem because we could not leave anything in the boot. Office was to busy time advise on pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by ASHLEY - 02 April 2022
" It worked - efficient and no issues "
" Everything was good and very efficient apart from knowing exactly where I had to drop-off the car rental at the end of the rental. My SATNAV took me to the airport and I ended up having to do a loop of the airport before I could drive to the car rental area. I am still waiting to see if the airport will want to fine me for going in without paying for parking. A sticker or note just to remind the driver of the location would have been very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 25 February 2022
" My experience was that, because we had a flight cancellation, we needed another car within 5 hours of returning the rented vehicle. Virtually none were available and then only at a ridiculous fee. "
" The car was not great and the tyre pressure warning system came on occasionally "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ANTHONY - 24 February 2022
" Easy to use website. Also very helpful should you need to phone. "
" Check in at different terminal, only find this out once you have found the desk in the North Terminal. Check in took a long time considering I had all my documentation. Pleasant staff. Drop off was hampered by not allowing the barrier to recognise the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 10 February 2022
" I will never use this company again or recommend them even to my worst enemy. Very unhelpful to the point I lost a day of my car hire plus incurred additional expense. Staff member at Auto Europe told me to cancel my car hire which would have meant I would have lost all the money I paid them. If I were Hertz I would end this partnership. "
" Let down very badly. Had to take a later flight because of circumstances and arranged to pay an additional charge to pickup the car later. Few hours before take-off received a call and was informed. I could not pick-up the car as arranged because they had no one available to hand it over. Lost a days care hire due to this plus incurred additional costs to cover two journeys from the airport and back again the following day to pickup the car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TAUNTON, GB - Reviewed by JULES ANN - 10 January 2022
" Astounded that Auto Europe could find me a car, when other umbrella sites, and the individual hire firm sites returned no results. "
" Very good service. Including changing my vehicle from automatic to manual. Car hire return location at Heathrow a good distance from the terminals - good shuttle service but allow at least 20 minutes for transfer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IRFAN - 09 January 2022
" Exceptional value for money provided by Auto Europe. Entire process was seamless and efficient. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by PHILLIP - 13 September 2021
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by ANDREW - 14 August 2021
" Superb service and lovely car. "
" Superb service and lovely car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by GRAHAM - 28 July 2021
" Absolutely no issues whatsoever, a seamless process "
" Friendly , efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JERSEY, GB - Reviewed by ANTHONY - 11 June 2021
" All good "
" All good but would have liked someone to actually be present at drop off. It was the middle of the afternoon not midnight! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GEORGINA - 22 May 2020
" See above "
" I have had a dreadful experience with Auto Europe I could not collect the car or even go on my trip due to my flight being cancelled due to covid 19. I told auto Europe however as I did not tell them before 72 hours of pick up time they will not refund the £96 payment i originally made. I emailed 3 times explaining that I thought that hertz airport car hire would presumably be checking to see which flights were cancelled (ALL FLIGHTS TO BRISTOL AIRPORT FROM GUERNSEY ARE CURRENTLY CANCELLED ) as I had given my flight number and details at the time of booking. I have asked for a refund and been told 3 times I am not entitled to one. I think it's wholly unethical to take money (which I guess is eventually shared with hertz) from me on this time of covid 19. I would like hertz to intercept please and arrange with auto Europe for me to have either a refund or a credit voucher - I have been very pleased with hertz previously when I booked directly. Auto Europe, as a business partner appear to have no integrity. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LAURA - 28 April 2020
" I would definitely use Hertz again. They made a stressful time much less stressful. "
" Great experience. Everyone was very friendly and the whole rental process was done efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 17 April 2020
" no problems "
" no problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIE - 06 April 2020
" Very polite and courteous Customer Service "
" This was a long rental, for a month. Unfortunately due to family problems I had to cut short my stay in the UK and return the vehicle after only a few days. The assistant who checked my car in suggested I contact Hertz/Auto Europe, to ask for some kind of refund/goodwill gesture. Auto Europe were very courteous, but the feedback from Hertz was an absolute no, not even a gesture. I found this very disappointing, especially as for the last couple of years I have always used Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by NICHOLAS - 31 March 2020
" Another perfect experience, so impressed by this company. I don't even consider using anyone else now. "
" Went above and beyond. Will always use Hertz wherever possible as they are head and shoulders above the rest in terms of service and the quality of the vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIM - 29 March 2020
" Great. Specifically Susanna at Heathrow. Patient, Kind and efficient under trying circumsatnces. "
" Great. Specifically Susanna at Heathrow. Patient, Kind and efficient under trying circumsatnces. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SEAN - 23 March 2020
" Yes "
" I booked a Vauxhall Corsa, but the smallest car available was an enormous BMW that was more complicated than the Boeing737 I fly for a living. Nighttime, unfamiliar roads, incomprehensible satnav and an overcomplicated car, asking for trouble really. At least it wasn't raining. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by BRIAN - 22 March 2020
" Great comprehensive selection "
" Excellent price in comparison with other hire car companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DONALD - 16 March 2020
" I think once you read he above how I feel let down by hertz on this occasion. "
" I was charged an extra day as they said I had dropped the car off half hour after I should. Untrue. I picked the car up at 7.55pm and dropped the keys in the box at 7.55pm the Monday night. I have sent Glasgow an email but have received no reply. It's ludicrous that they do this and have no one to check the car in when returning and now find an extra day's charge on my bill. No response from them. Can you call them as I have prof if return at the hertz desk inside as I spoke to Tommy when finished with the rental "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by ALAN - 12 March 2020
" There was a good range of cars and prices and the system worked well as far as using the site was concerned, our problems were with Hertz not Auto Europe "
" I have filled in a comments sheet for Hertz but briefly, there was no car available when we arrived even though we were expected and we waited over an hour for one to be ready. On return there was no one either at the car park or the office and I have still not received a receipt or acknowledgement of the safe return of the vehicle. Not a very good advert for an international company "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by TREVOR - 06 March 2020
" will use again..... "
" Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARGARET - 06 March 2020
" Great experience overall "
" Hired an Astra, great car to drive. Lassie who was in the Office was extremely pleasant and helpful. Found car - no problem. Car was grubby on the outside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by NATASCHA - 03 March 2020
" all good no issues "
" very good no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 01 March 2020
" Auto Europe is always my first place to search for car hire. I generally hire a car twice a year. Although the hire companies recommend hiring from their own website their prices are never as good as Auto Europe. Also, the option to cancel or amend the booking up to 48 hours in advance is very useful. I have used Auto Europe for the past 10 years and have never had a problem. "
" Quick and efficient pick up and drop off of an almost new vehicle. no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PAUL - 25 February 2020
" First time ever actually getting the car I ordered rather than an equivalent! Well done. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 23 February 2020
" Apart from initial problem, fine. "
" Slight problem ar pickup. Tried to advise pickup point by phone to advise I would be late but phone number not answered on 2 calls. Arrived 1.75 hours late and advised car had been release to other person. Replacement car found after 30 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by GEOFFREY - 23 February 2020
" Reasonably priced and efficient service, I would use again. "
" Car was new and very good. Staff were very good and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FÁBIO - 21 February 2020
" I can find good deals on here. "
" I had a nice customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by ALEKSANDRA - 09 February 2020
" very nice clean cars, easy to drive, very nice costumer service. "
" very nice costumer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 08 February 2020
" All good. Smooth operation and good deals "
" Mostly good with 2 exceptions. There was no-one at the dropoff location to receive and check the car. Second one is that I have been charged incorrectly for a late return. I am now trying to recover this directly with hertz. If auto Europe see this comment perhaps they can help me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PATRICE - 04 February 2020
" Excellent service. Thank you. "
" Excellent service. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CHARLES - 03 February 2020
" All good although advertised vehicle I chose is now no longer used. "
" Selected vehicle not available to hire. So was given a suitable replacement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by PAUL - 02 February 2020
" Still waiting a refund. "
" They made a mistake and charged me £75 for petrol even though I returned the vehicle full. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BOURNEMOUTH, GB - Reviewed by BARRY - 02 February 2020
" Quick and easy "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by RICHARD - 31 January 2020
" Very quick and easy. Highly recommended "
" Had a brand new car. Very quick and easy collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by STEWART - 31 January 2020
" Very good service will use again. "
" Very good service at pick up not quite so good when returning the car. Car was brand new which was a bonus, overall very happy with Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARTIN - 31 January 2020
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 30 January 2020
" Unfortunately our booking was made for collection at Gatwick north terminal while we arrived in south terminal. Not a major problem to get to north but I did check with Auto Europe whether Hertz had a collection point in South terminal but was told that they didn't! This was not true as the Hertz agent asked why we wanted to collect from the north terminal when we arrived in south. She told us to drop off at south terminal which we did. Otherwise the hire was fine. Thanks "
" Hertz were great. The only issue was the absence of a staff member when we got to North terminal but after a wait she turned up and all was well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROYE - 27 January 2020
" could be a little cheaper for long term hire "
" long term hire with no problems and good, hassle free service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 27 January 2020
" I ordered an Economy car one week ahead trip. On arrival I was informed the only vehicles available were either a 2 seater or 10 seater van. Hertz counter staff had a very smug take it or leave it attitude. Eventually and reluctantly chose the 2 seater van option which was supplied without a spare wheel which had been stolen during an earlier rental - is this legal ?. "
" See below comments entered in section 5 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
HUDDERSFIELD, GB - Reviewed by SANTOKH - 24 January 2020
" Still waiting for my deposit back 4 days after returning vehicle "
" 4 days after returning the vehicle still waiting for my deposit back. Pretty disappointed "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by ALASDAIR - 23 January 2020
" All good "
" Super easy start to finish. Less than 5 mins both pick up and drop off. Staff very friendly and the car was clean (: "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ANTHONY PETER - 23 January 2020
" Fantastic car and service. Cheers ppl. "
" Only problem was pick up as the airline was late again. Not your fault but a 24hr key collection would be nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 22 January 2020
" Seamless "
" First class service - no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JENNIFER - 22 January 2020
" . "
" It was great. Your staff were really kind and lovely. My only complaint was that when I book a compact car I actually prefer to drive a compact car because it is easier to park. The upgrade was kind but the car itself was rather difficult to park as it was wide. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by CHRISTOPHER - 15 January 2020
" Easy to book "
" Inside windscreen was filthy, tried to wipe and it smudged, made it hard to drive at night with headlights against you. Had to clean it the next day before journey. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by BRIAN - 14 January 2020
" Auto Europe experience was fine. Hertz model not up to standard and agent at initial reception not interested in customer satisfaction. We are both Hertz gold customers. . "
" Vehicle not up to usual standards. Peugeot driving position cramped and steering wheel although adjustable blocked the dashboard quite significantly when in driving position. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by SUNIL - 13 January 2020
" Simple and straight forward process. "
" Rafal was very good and polite - best experience for me so far in Glasgow Airport car hire process. Had taken cars from other companies, all were too much concerned with selling additional futures. Rafal was not too much push on the same which i liked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GRAYSON - 13 January 2020
" See #3! "
" I expected to see a Skoda Fabio user manual/book....but there wasn't one! Couldn't see how the rear and passenger doors could be opened with the remote! I was not happy to sign off at the drop off without seeing what I had agreed to! It was unclear to me what the CDW excess of £1000.00 meant in terms of costs for 'minor' damages, e.g. the splitting of the windscreen (from road grit?) resulting in £320.00 personal cost!). Very disappointing! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 11 January 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 08 January 2020
" Excellent apart from the way I was spoken to regarding returning the car with a full tank of fuel! "
" Excellent service. However on check in, instead of being offered the option of returning the car full of fuel or having Hertz top it up, I had the following exchange - Hetz - Will you be doing many miles? Me - I do not know. ( what do u call many miles?). Hertz - explanation re refueling. Me - understood. Hertz - Make sure you fill it up near the airport and keep the receipt! I was amazed and annoyed at this ! I have been hiring cars at Heathrow for the last 17 years and never been spoken to like this. I should have replied that Hertz should do their job and used their eyes to read the fuel guage on return. Totally unecessary and authoritarian. Apart from that, excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by FAKIR - 08 January 2020
" The worst experience ever have in my life book holiday de-ai everything book the car all pay the money for the car in morning to go pick the car they're looking for excuse to not give you the car r and I had my driving licence have my passport had everything they need and they don't give me car all and a not refund my money the last 20-years and my licence clear no point how can I I explained to my 4 years old and 5 years old kid. They really break my heart and took my money I'm still waiting for the manager to call me back so you will sort something out out and nothing happened yet here "
" Never ever trust this companies because they took my money and they didn't give me a car I ask them drive to refund my money they say we cannot refund your money as well please do not book with them and don't trust them just rip off the waste of time when taking your money and then you are done book my holiday and with the kids i when to pick up the car to go holiday they didn't give to me they look for an excuse to not give you I'll take your money ....on especially Auteurope broker absolutely rubbish customer service rubbish speak to the manager I think the company is in in Portugal to ring or to go to speak to them the never resolve your problems.... don't trust Auto Europe broke please "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by MICHAEL - 08 January 2020
" Happy with service & very competitively priced after scanning the internet "
" All good, smooth pick up & return, very helpful & friendly staff. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
YORK, GB - Reviewed by DANIELLE - 08 January 2020
" Very good and will rent again. It would be a nice initiative to offer reduced price for extended periods of rental (over 2 weeks)? "
" Quick and efficient pick up. Drop off at different location pricy but accepted this when I bought online. Free shuttle to Heathrow T2 was quick! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by KIM - 07 January 2020
" see above "
" Two things shocked and disappointed me: 1. The York pickup was falsely advertised as being at York Station, when in fact it was a 20 min walk from there. The only reason I went to York was that I planned to pickup a car from the station. I had to walk through the rain, with a 3 year-old and two items of luggage. 2. Having returned the car to Inverness I received an £30 invoice for cleaning. Apart from a few crumbs on the seat the car was in perfect and clean condition. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIE - 05 January 2020
" Counter staff were amazing "
" Didn't like the additional charges such as Road tax... "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 05 January 2020
" Auto Europe: Very good, as usual. Hertz: A very poor collection experience. "
" The first car I was offered, which I was told was "new", had covered 16,500 miles, had acquired numerous scratches and had not been cleaned. In addition, when I pointed out some of those scratches I was shown a poor photo on a small screen on a hand-held device and was told it had been recorded. In some instances I couldn't relate the image to the actual damage. Once I signed to take possession of the car I drove it round the car park where it was kept, only to discover an illuminated orange spanner symbol, indicating repairs or servicing was required. I rejected the vehicle and was offered a very acceptable substitute, which I accepted. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VICTOR - 04 January 2020
" I was very happy with the value and the overall experience "
" The only negative was the person who tried to talk me into upgrading my vehicle which would have doubled my car hire cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JIHUI - 04 January 2020
" all in all good experience, especially driving in Edinburgh with an automatic car. Only the price could be lower i wish. "
" nice clean car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VERA - 03 January 2020
" Other than my comments above, I was satisfied with the experience. "
" I was persuaded, at the pick-up desk, to switch to an upgrade, just because I asked for a GPS. This meant that the final bill was more than twice what I had expected to pay. I am not happy about that. When I tried, repeatedly, to reach Hertz at Heathrow on a Saturday afternoon in order to change the drop-off time, no one answered. This is pitiful customer service by an international car hire company at one of the world's most important airports. The same goes for the fact that there was no one at the desk in the arrivals hall, just a casual note pinned to the wall explaining that one had to catch a shuttle...Not the easiest thing after a long-haul flight with a lot of luggage.... "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JERSEY, GB - Reviewed by JUDITH - 03 January 2020
" Easy on line use. Great service "
" Very easy great car. Staff on desk in Jersey very friendly and helpful. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by GERALDINE - 02 January 2020
" Very smooth and easy "
" Very helpful staff, easy pick up from Bournemouth airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by NEIL - 01 January 2020
" Great service from the begining "
" Great service from the Hertz reception member at Manchester "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by GARRY - 01 January 2020
" Easy booking, and you save ££££'s "
" Straight forward, no hassle and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by STEPHANIEEPHANIEE - 01 January 2020
" all ok "
" all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 31 December 2019
" Easy collection and drop off at Gatwick South Terminal. No hassle with catching buses to collect the vehicle. "
" Easy collection and drop off at Gatwick South Terminal. No hassle with catching buses to collect the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LEWIS - 29 December 2019
" Only minor criticism is I am not sure I received an email with my booking Auto Europe at the time of booking. Closer to the time I went to the website and was easily able to retrieve the data though, so it wasn't a big deal. "
" All very professional and no problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOURNEMOUTH, GB - Reviewed by JOSEPHINE - 22 December 2019
" The system from booking to collecting/dropping off is very easy and straight forward, brilliant. "
" Excellent service and a hire car at a reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHARLES - 19 December 2019
" Easy to book and good value for money "
" Fast, friendly and efficient service at the rental desk. Car was in good condition and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 19 December 2019
" I dealt with Hertz so I don't know how Auto Europe came into it. "
" All very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by LESLEY - 16 December 2019
" Only issue was the parcel shelf in the boot was missing. This meant shopping & our luggage was on show in car parks etc, which had implications for security. "
" Very helpful when we suffered a puncture - help was with us within 45 mins & back on the road within the hour. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NOTTINGHAM, GB - Reviewed by JAYNE - 15 December 2019
" Good service and keen pricing "
" Good counter service efficient and polite "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOUNI - 14 December 2019
" Ok "
" Hertz tried to foul me to rent a car that was three times more expensive than the one I originally rented. I'll never use their services again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by JOHN - 10 December 2019
" Awaiting refund for car not being full. "
" Excellent counter staff that explained all charges etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by IAN - 10 December 2019
" All good. "
" All good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DARLINGTON, GB - Reviewed by PAUL - 09 December 2019
" The hire process and procedures were good with the vehicle being available at the prescribed time. "
" The hire process went well and a car was available at the prescribed time. The condition of the car was also good, therefore the overall experience was fine with the only exception being not receiving any written confirmation regarding return of the vehicle, which was promised to be supplied electronically. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by ALEXANDROS - 05 December 2019
" It was very easy to book online with Autoeurope. When I got my invoice from Hertz I realized that I paid VAT for the same amount of money both in Autoeurope and in Hertz. "
" I spoke over the phone with Hertz staff to ask for a rental extension and they said that that was not possible however, they offered me the option to drop the car off at Liverpool Airport, because I needed a few extra hours beyond due time. I assumed that that option was free of charge because the staff did not mention anything about extra fees. When I received the invoice I found out that they had charged me another day. In conclusion I had to pay and extra day although I was not able to extent! How bizarre! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by LESLIE - 05 December 2019
" Ease of booking all the way to return of the car. No problems "
" Exceptional service and ease of vehicle return with zero issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by BRENT - 04 December 2019
" Auto hire offered excellent price compared to going direct. The only problem was that I had to wait overnight for the reservation to be confirmed and I needed the car that next day. So there was some uncertainty. Otherwise the service was excellent. "
" Very happy, but the fuel arrangement was different to that advertised. Your site said that the car would be provided with a full tank and should be returned full. The arrangement in Jersey is that they provide a half tank and you have to return it half full, or pay up-front for half a tank. So I paid for half a tank at the start of the rental and used less than one quarter as it was only a short hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 02 December 2019
" Excellent vehicle - polite staff- value for money "
" Excellent vehicle - polite staff- value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HUDDERSFIELD, GB - Reviewed by ADRIAN - 30 November 2019
" W "
" W "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FABRICE - 29 November 2019
" See above "
" At time of booking I made a note of my intention to drive to France. This was not in my booking as far as Hertz could tell. My J car class was not available and the nearest in size G class , bit it could not be taken out of the UK as per Hertz regulations. The counter staff was extremely helpful and she secured approval from jer manager to get me to take it abroad. She also filled the necessary paperwork. This delayed the check in but could have been avoided if AutoEurope had let Hertz known about this in my booking. At return on Monday morning the Hertz return team showed up late with the station opening its gates at 8:50am instead of 8:30am as it should be. Appart from that all ok "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 27 November 2019
" Good would use it again "
" Good service, no fuss, or pressure selling "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 26 November 2019
" Car was basic - I was fortunate this time as it was a quieter time. Pick up vehicle was about 10-15 minute wait to be picked up and then taken to office to collect car "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
HUDDERSFIELD, GB - Reviewed by MUHAMMAD - 26 November 2019
" the worst hire company i have dealt with, would not recommend to anyone, in fact i will be telling people to keep well away. disgusted with the customer service and also with the attitude shown towards your customers. extremely poor customer service and are very disrespectful towards their customer. i will be leaving a bad review on other websites to make people aware. I am really upset and appalled by this dealing. "
" not applicable "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GUILDFORD, GB - Reviewed by JOHN - 24 November 2019
" no problems "
" efficient, friendly & helpful staff. good vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JERSEY, GB - Reviewed by KEN - 21 November 2019
" No Problems! "
" No Hassle - great car! Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PATRICIA - 21 November 2019
" Easy experince with auto europe "
" Always an easy experience. Cars usually excellent condition but last one had a few scratches and scrapes and a basic model with no park assist etc etc. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by STEVEN - 20 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by FIONA - 20 November 2019
" . "
" Ladies at the check in counter were extremely helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARA - 20 November 2019
" Very good price "
" excellent service with an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARLISLE, GB - Reviewed by RAY - 18 November 2019
" overall very good nice car "
" a better explanation of support services. I have never had a car with Adblue so when warning light came on concerned i bought some. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by MARTIN - 16 November 2019
" Counter staff give you. More options in the day and advise on extras and in car detail. "
" Was a lovely car, clean and tidy with half tank of fuel. Did the job for our short stay on Jersey. Built in satnav was a boon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KIERAN - 15 November 2019
" Just a couple of minor issues but otherwise very good "
" The location for the return was not easily found. The counter staff did not tell me about the code required for raising barrier on exit. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ANDERS - 14 November 2019
" I booked a car for 6 days but was refused rental by Hertz on day 1 as I did not have the paper counterpart of my licence (I did have the photo part). I had the paper counterpart posted to me and went to pick up the car 3 days later than the original date, but was again refused as it was not the original date (even though I'd paid for 6 days and would now only be using it for 3 days). Hertz washed their hands of it, saying it was Auto Europe's responsibility, and Auto Europe said they would not refund me as it is stated in the small print of their terms and conditions that not presenting a valid licence would result in me being refused service. So strictly speaking they are covered legally, but ultimately they paid Hertz nothing (which I have confirmed with Hertz), provided me with no car and still kept all of my money. Not a company I will ever use again. "
" I booked a car for 6 days but was refused rental by Hertz on day 1 as I did not have the paper counterpart of my licence (I did have the photo part). In this digital age they still needed a piece of paper, and would not accept a photo of it, a Facetime call with somebody at home who had the licence, etc. I then had the paper counterpart posted to me and went to pick up the car 3 days later than the original date (having been told on the phone this was OK), but was again refused as I had gone through Auto Europe and it was not the original date (even though I'd paid for 6 days and would now only be using it for 3 days). Hertz washed their hands of it, saying it was Auto Europe's responsibility, and they were just acting as a supplier. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
YORK, GB - Reviewed by JANET - 13 November 2019
" See above "
" Relatively efficient pick up procedure. Almost new car. Closed Sunday despite Auto Europe confirmation stating they are open but actually it worked better as drop off was in the station car park which was much nearer. Negative though is that the invoice was incorrect and we were initially charged for an extra day and a late return fee when neither was applicable. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RACHAEL - 10 November 2019
" Good all round experience. Thank you. "
" Proficient in all aspects of collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILTON KEYNES, GB - Reviewed by NEIL - 07 November 2019
" Have hired with auto Europe several times now and the price is always amazing. However, this time I wasn't so impressed with the vehicle or the experience of Hertz generally. Didn't seem too interested in making sure I was completely happy. "
" Reasonable experience although not as good as previously. Vehicle had high mileage for the age and quite a lot of damage including a broken off rear wiper arm. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOLTON, GB - Reviewed by DANIEL - 05 November 2019
" Everything was very straight forward "
" Everything was very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by FAYE - 05 November 2019
" Super. "
" Very helpful and friendly staff, and very good vehicles offering lots of extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by DARREN - 05 November 2019
" all very positive "
" Have booked Hertz via Autoeurope at for my last 3 visits to Aberdeen airport and they are by far the best car hire company there. Not always the cheapest but for a few extra pounds I haven't had any issues unlike other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 03 November 2019
" Had better hires from less reputable brands. Counter staff were unsure if they could accept paper license and had to seek clarification, causing some initial concern. Parking bays are considerable distance from Hertz office and on a wet day this is considerably inconvenient. "
" Car ordered. was and Astra or similar compact. We were given a KIA Stonic which falls in to a super mini class. When I asked for an Astra or similar they told me that was not available. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 03 November 2019
" Overall excellent experience "
" No main problems although I have not received a final statement yet "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by COLETTE - 31 October 2019
" Will never hire a car of your company again. "
" 49.64 and 132.75 Euro debuted of my accounts without any justification. This is a scam. Please explain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ADAM - 31 October 2019
" Overall my experience was excellent. "
" The staff at both the collection and drop off point were efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by STEPHEN - 29 October 2019
" Professional service that I would use again. "
" Everything was good and no complaints to make. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by KEVIN - 27 October 2019
" Easy booking and good service "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by NICOLA - 27 October 2019
" Easy & quick transaction Very helpful staff "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TELFORD, GB - Reviewed by MARTIN - 27 October 2019
" Very simple booking etc and would highly recommend this service "
" Great service, fantastic car for the money and lovely staff. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by JULIE - 26 October 2019
" Very easy and pleasant. "
" Everything went smoothly. The Hertz agent was very pleasant and made the experience easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ANN - 26 October 2019
" Excellent "
" Excellent service would highly recommend them!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARETH - 25 October 2019
" Great value car "
" Quick service at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VASANT - 25 October 2019
" Good car and service "
" Good car and service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALISTAIR - 24 October 2019
" Wasn't very impressed. "
" When we arrived at the counter they had no record of us paying in advance so had to show the third party email proving we'd paid. They immediately tried to up sell and hit us with additional cover charges. We mentioned we'd paid for cover with Auto Europe and they said this would still hold us liable for a £1000 excess. There was no mention of the condition of the car and the car park was very poorly lit. I then received an email half an hour after I'd left the car park about the condition of the car and if there was any damage not stated on the form I had to let them know before I had left the rental car park. This was obviously impossible. Thankfully there was no damage to the car. The staff on the return seemed disinterested and unfriendly compared to the Thrifty garage next door who were openly thanking their customers in the car park and saying, please use us again. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - 23 October 2019
" All fine until after check in "
" They have charged me £90 for a small scrape on the wheel rim. This is ridiculous. My value for money and good experience was just ruined. I have never been charged for something that small by any other rental company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ELEANOR - 23 October 2019
" Excellent "
" Professional and quick "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JEFFREY - 23 October 2019
" As above "
" The car was dirty. It was dark. It was tough to see any "scratches" at collection. Even in the morning afterwards, it was still tough to see if there were scratches or just bird poo. I also did not have my "DVLA" number. I dont think the paperwork made it very clear that this number was required/compulsory. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GUERNSEY, GB - Reviewed by NICHOLAS - 23 October 2019
" Friendly staff and very easy for collection and drop off "
" Jolly good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MICHAEL - 22 October 2019
" All good "
" All staff were excellent Thanks for making a tough trip easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAN - 21 October 2019
" Good experience with Auto Europe.. "
" Bad service, they advised that they do not the the car booked and advised that they can give a lower class car., but I did not accept that. They also offered to sell me another insurance similar to the one from Autoeurope, although I already had one. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JERSEY, GB - Reviewed by CHRISTINE - 21 October 2019
" As above "
" Overall excellent ... if there was one tiny niggle it was I didn't receive confirmation the car was actually available resulting in my having to call the Hertz desk in Jersey to confirm (girl there extremely helpful). An observation would be to give clearer instructions regarding drop off ... we ended up going back to the desk in Arrivals as the drop off office was unmanned. This would not deter us from using you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by DAVE - 19 October 2019
" Other people can make up their own minds. "
" No problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOURNEMOUTH, GB - Reviewed by RICHARD - 17 October 2019
" The scores above and my remarks for question 3 provide everything. "
" The lady who served me, on pick-up and drop-off, was EXCELLENT. She was an extremely pleasant, friendly and efficient member of Hertz staff. Please pass this on to her. Additionally, the car was all we wanted for our 5 day trip. Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRKENHEAD, GB - Reviewed by MARC - 17 October 2019
" Dealt with Auto Europe on line. Main comments about the experience above "
" Deposit to be paid not made at all clear. Return of deposit took 4 days. We were told the deposit would be back straight away if paid by credit card, which I did. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by BARRIE - 17 October 2019
" See you next year "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIHO - 15 October 2019
" See above "
" I arrived at hertz desk and they could not find my details. Then they said computer broken They asked me in 3 occasions hzd i ever rented from hertz before . i daid yez Many times and last week and week before. Tjey then wrote out a prtial paper booking asked me to sign gave me keys. On return 2.5 hours neforebthey were duebto close the dezk was un manned. Just a hand written sigm saying nack in 10 mims. O waited and when noo e returned i put keys in night box.not good "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
JERSEY, GB - Reviewed by DAVID - 15 October 2019
" Very easy and quick process "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARLISLE, GB - Reviewed by MIGUEL - 11 October 2019
" Ok "
" Terrific staff e everything first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by ALAN - 11 October 2019
" The service from Auto Europe was fine. It was Hertz I have an issue with. "
" I have never rented such a scratched car. There were 12 sctatches listed on the damage report I was given "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOURNEMOUTH, GB - Reviewed by ALAN - 11 October 2019
" Nothing adverse to report - all very satisfactory. "
" Everything was straightforward and efficiently handled. My original booking period was readily extended and level of customer service was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIHO - 09 October 2019
" Smooth, efficient, friendly, good value. "
" Easy pickup. Very friendly and efficient counter staff. No hardsell for "upgrades" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JERSEY, GB - Reviewed by NIGEL - 08 October 2019
" As previously discribed "
" Like clockwork, no problems, sorry the car was dirty when returned,due to very wet weather during rental period. Everything worked perfectly.thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by ADRIAN - 07 October 2019
" Booked on line,No confirmation received,e mailed several times as wasn't sure if it had been booked or not.seemingly payment taken but wasn't sure,we think we were dealing with someone in Germany so not sure where the UK office has suddenly come from.They might have been waiting on the supplier however in this day and age it should have been confirmed in minutes although dealing with Jersey might explain it.Don't think I'm being unreasonable but if I'm trying to book something I want to know ASAP whether it's booked or not or I need to look elsewhere. "
" I found the lady at the terminal office offhand,more interested in selling all the add ons .No map, no advice about the very restrictive parking ,no idea if they sell the parking vouchers there,we wern't offered any to buy or where to go to get them. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PETER - 06 October 2019
" Second time with Auto Europe. Very pleased. Hertz is good but expensive in U.K. You made it affordable. "
" Nice car. Terrible satnav. (Volvo V90) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by DENISE - 05 October 2019
" Straight forward booking, no problems. "
" All was good, friendly and efficient staff. Only complaint is that the car was dirty - we were told there was a problem with the water supply. Bucket and cloth? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ATHANASIOS - 04 October 2019
" No comments "
" MOST TIMES GOOD BUT OCCASIONALLY QUITE DISAPPOINTING "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOURNEMOUTH, GB - Reviewed by BARRY - 04 October 2019
" See previous report and advise me of my card situation!!! "
" The car was returned full of fuel and unmarked, but my credit card was charged with a huge sum of money. There should have been no charge. I am still trying to sort it out. Will you please advise me what you are doing about it??? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by THOMAS - 04 October 2019
" The price quoted by you for the hire was £97.62. The final price paid to Hertz was £105.96. I cannot see a reason for this difference in the Hertz invoice and I would find it interesting to be given an explanation of the difference since my choice of car hire company was made on the basis of the price quoted which I expected to be the same as the price paid. Where there is a discrepancy, it would be very difficult to confidently recommend Auto Europe as a car hire source. "
" It took a very long time at the Hertz desk to complete paperwork and collect the car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GORDON - 03 October 2019
" smooth process "
" inaccurate information on vehicle defect sheet "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
JERSEY, GB - Reviewed by ALAN - 03 October 2019
" Car drove very well throughout weeks rental . Returned with over the requested petrol . "
" Very quick collection at airport . And car near collection point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YASIR - 27 September 2019
" Auto Europe is an excellent platform and I was never disappointed from the bookings I made through the website. Thanks for the great customer service. "
" I was extremely disappointed with the car given. Millage was high at 32,000 miles and many scuffs and marks on the car. I will never ever use Hertz at Heathrow Airport. Being a regular traveller to London Heathrow this is the second time I've been treated this way by Hertz. In March this year I hired a combo van from the same branch and was given a very dirty van with a big sign "Motorway Maintenance" which I refused to take. In. summary, I was unhappy with this experience and that is it from Hertz at Heathrow Airport "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
JERSEY, GB - Reviewed by GEOFF - 27 September 2019
" ... "
" Overall very pleased. The car I actually got was an upgrade on what was ordered. Car hire in Jersey remains too expensive, but all companies seem to be as bad as each other... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLWYN BAY, GB - Reviewed by ALAN - 26 September 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JEROME - 26 September 2019
" Very easy booking online and very competitive prices "
" The car I got was clean and technically ok but felt very bottom of the range cheapest option giving me the feeling of being downgraded "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JERSEY, GB - Reviewed by MICHAEL - 26 September 2019
" Great "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by LESLEY - 24 September 2019
" it was great "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by SUSAN - 24 September 2019
" All handled professionally and quickly. "
" Had upgrade which was excellent. Car superb and closer to size of own car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - 23 September 2019
" Very efficient service . "
" Quick ,helpful staff , good service "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ABERDEEN, GB - Reviewed by LINDA - 21 September 2019
" None "
" Good service. One key thing: I Should have seen initial photos of car being taken and uploaded, to ensure this is absolutely the condition of vehicle , rather than just being asked to sign pre-taken ones , when I have no evidence of whether the car has been used since those were taken. I only have the person's word. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by CHRISTOPHER - 20 September 2019
" very easy to book, no problems on collection of car, was even given an upgrade, very pleased with the overall experience "
" all round good experience, no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by PAUL - 20 September 2019
" Simple to book. "
" Fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JERSEY, GB - Reviewed by RICHARD - 20 September 2019
" Excellent service "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by STEPHEN - 19 September 2019
" Easy! "
" Very informative guy on the handover desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOURNEMOUTH, GB - Reviewed by JENNIFER - 19 September 2019
" Good to get discounted price. Altogether a good experience, from book I g online , collecting car, drop off.. All good. "
" Efficient, friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STUART - 16 September 2019
" Hertz is an excellent car hire company. would recommend them.. "
" Everything was straight forward, had no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by DAVID - 15 September 2019
" They always try to catch you with extra costs these so called competitively priced rentals. "
" I purchased cdw ins on top of rental only to arrive and be told I needed to buy ins worth £22 per day or else I'd be charged excess of up to £1000 for any bumps chips or other. Couldnt afford to purchase. Very tense experience checking car every time I parked. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by BOON KEE - 14 September 2019
" GoodP! "
" Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by KENNETH - 13 September 2019
" As above "
" All straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by ALUN - 12 September 2019
" All went very smoothly. Would definitely recommend Hertz Jersey Airport "
" All went very smoothly with collection and return. The lady who checked me in was fantastic! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by PELHAM - 11 September 2019
" see above "
" Everything was perfect. Car was better than I expected. Couldn't have asked for better service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by CHRISTOPHER - 09 September 2019
" Very pleasant and professional staff and not at all pushy. A good quality car was provided. "
" Very efficient and courteous service. We had a nice surprise of an up grade to a Ford Eco sport which was much appreciated. Just a shame that the rear seat had had some thing spilt on it which hadn't or couldn't be cleaned off the upholstery. Shame on a new car. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JERSEY, GB - Reviewed by SALVATORE - 07 September 2019
" Very easy "
" All very good but the brakes on the car were quite fierce and I would have liked to have the opportunity to convey that to the company. There was no one at the drop off location to speak to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by PAUL - 06 September 2019
" Easy to book. "
" Polite and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HULL, GB - Reviewed by JOHN - 05 September 2019
" Frustrated! "
" Hertz responded an emergency when two tyres burst by arranging transport to a depot that did NOT stock the tyres. Tyres were found elsewhere and false promises were made for collection of the transport. In total two days of the holiday was lost, money lost on hotel needing to be cancelled, and accommodation had to be found in Edinburgh which was not in our plans and again cost money which was unexpected. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
JERSEY, GB - Reviewed by SANDRA - 04 September 2019
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by CHRISTOPHER - 03 September 2019
" Very easy and efficient would have no hesitation to use again and recommend "
" This is what car hire should be like!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by TIM - 03 September 2019
" Very good pricing and communications. "
" Good location at arrivals. Directions to find cars could be clearer. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
JERSEY, GB - Reviewed by KEVIN - 03 September 2019
" Generally happy "
" Slightly irritated by the Jersey practice of receiving and returning the car with HALF a tank of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by NICHOLAS - 03 September 2019
" Hertz had no record of our car hire booking that we had booked through Auto Europe. "
" Our booking hadn't been passed on from Auto Europe so Hertz had no reference of our booking, but the guy at the Hertz desk was so friendly and helpful and quickly resolved the issue with our booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by JOHN - 03 September 2019
" All good - no issues at all. Excellent service and excellent car - well prepared. "
" 5* service. All good - no issues at all. excellent car, well prepared. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by RICHARD - 03 September 2019
" Great, will continue to use AE whenever possible. "
" lovely people but not our hire had been entered onto their system incorrectly, thankfully they still had a vehicle available "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by ANGUS - 02 September 2019
" Excellent all round. "
" Very easy and stress free! Friendly and polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAI KUAN - 31 August 2019
" Website is easy to use. Help to make good comparison in price. A very good experience indeed. "
" For a first timer on car rental, the experience was a bliss. Explanation was made clear by the driver how to return the car upon picking up from airport. Waiting time is close to zero as the complimentary bus to Hertz came within a short period of time. Staff was friendly and explanation was clear. Great job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by FAYE - 31 August 2019
" Good value and a really nice car "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by DAVID - 30 August 2019
" All subject to point 3 "
" Absolutely fine, only problem was on check in the software of Hertz would not recognise the reference number of Auto Europe - a regular known problem - if that's the case then I suggest you sort it between you. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by KEVIN - 29 August 2019
" Great pick up poor customer service when dropping off. "
" Counter staff at pick up were very friendly and efficient. However it was a different story at drop off, I drove up to the office looking for a space to park the car and was advised to 'park anywhere on the right' by the gentleman working for Hertz. Since there were no spaces available as far as I could see I parked the car next to the office. When the Hertz employee came over to check the car he rudely said 'Are you just going to leave it there?' To which my wife replied 'there are no spaces'. He then sarcastically said 'there are a couple of hundred spaces down there love' which was a very unprofessional way to address a customer. This was very disappointing as we have always had a good experience with Hertz in the past. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BOURNEMOUTH, GB - Reviewed by ERICA - 28 August 2019
" Good service "
" Overall very good service but had to pay quadruple normal petrol price because bank holiday traffic meant I didn't have time to top up petrol tank before dropping off car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NEWQUAY, GB - Reviewed by MICHAEL - 27 August 2019
" Excellent service throughout. "
" Excellent service right through from friendly staff to ease of booking and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by PRISCILLA - 27 August 2019
" Excellent service "
" Excellent customer service at Jersey airport Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by IAN - 26 August 2019
" Having been charged £37 service charge for fuel despite only travelling 46 miles and putting £5 in before return to top it up I contacted Hertz and was assured that it would be refunded. As of 26/08/19 it still hasn't been returned. Not happy "
" Having been charged £37 service charge for fuel despite only travelling 46 miles and putting £5 in before return to top it up I contacted Hertz and was assured that it would be refunded. As of 26/08/19 it still hasn't been returned. Not happy "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FELICITY - 23 August 2019
" I couldn't contact you so i couldn't change booking. Not my fault you aren't open "
" Not the car I wanted. Too high mpg and too big for city "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PHILIP - 22 August 2019
" Turned up with a voucher for an A4 estate or similar but was offered a Skoda estate even though this was clearly advertised at a different rate when I was booking. Complained and got a better car but not the estate I was after since they did not have any. "
" Turned up with a voucher for an A4 estate or similar but was offered a Skoda estate even though this was clearly advertised at a different rate when I was booking. Complained to Hertz and gave me a more 'premium' car but not the estate I was after since they did not have any. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JERSEY, GB - Reviewed by MARK - 22 August 2019
" excellent experience and hassle free all round "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PHILIP - 21 August 2019
" Fast and very profesional "
" Fast and very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by JAMES - 20 August 2019
" Ten out of Ten "
" Excellent staff member at Jersey Airport very helpful. Car and service excellent will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by PAUL - 20 August 2019
" See answer 3 "
" Good efficient service.....very competitive on price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEWQUAY, GB - Reviewed by KLAUS - 19 August 2019
" Auto Europe: service was extremly pleasant and website is efficient and user friendly. "
" One full hour waiting time in front of a Hertz counter to get a prebooked & prepaid car is definitely unacceptable. Station was heavily understaffed for - nevertheless the main holiday season in Cornwall starts a few weeks later. The reserved car had to be replaced because it was not available for the full rental period. The rental agreement had to be changed to a spare car available in the parking lot. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by MICHAEL - 17 August 2019
" Staff great.Hire expensive compared to other provincial airports probably due to little other competition "
" Efficient service although a little expensive compared with other airports "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by YUSHUAI - 16 August 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by BARRY - 13 August 2019
" Picking up and dropping off both very easy, good choice of cars, great prices. "
" First class service, nice clean car, less than 2k miles on the clock, very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOSÉ DE - 12 August 2019
" The employee who greeted us was friendly but overly obsessed with selling an upgrade. I think an insistence on the positive aspects of a car with an automatic gearbox that you are not used to driving in the UK and with GPS included so that you will have difficulties in driving especially in cities makes sense. But such insistence for a Mercedes does not seem to be the best approach, especially since both my wife and I have cars of that brand (an E200 and E250 Station wagon). For us, the brand is not the most important, but the automatic gearbox and the GPS. The employee approach should be focused on functionalities useful to Customers. On the return of the car it seemed that the roles were reversed. The clerk didn't listen but gave orders! "
" To book the car I used the Hertz website without difficulty. What is written corresponds to someone's condition, so there are no surprises when we pick up the car. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
JERSEY, GB - Reviewed by RAYMOND - 09 August 2019
" I had no problems with the car or service. Would use this company again "
" good service and vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
READING, GB - Reviewed by VIKRANT - 08 August 2019
" Initially, the car was not available for up to 9:30 against a 9 am booking. Later,I was refused the car pickup despite my showing the India Driving Licence. The counter person insisted on International Driving Licence. Even my request for refund had not been honored and not responded to appropriately. "
" Initially, the car was not available for up to 9:30 against a 9 am booking. Later,I was refused the car pickup despite my showing the India Driving Licence. The counter person insisted on International Driving Licence. Even my request for refund had not been honored and not responded to appropriately. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RUTH DIANA - 05 August 2019
" we didnt actually need to have paid for the second day, as we were back in time, but if traffic had been bad we would have needed two days hire. "
" cheerful check in staff make an early morning start inota good one! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by MICHAEL - 04 August 2019
" All went well "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by KIM - 03 August 2019
" Hertz where told I was a walk in client so almost went home!! "
" I usually love hertz but I was late in as plane had problems your company told Hertz I was a walk in client so they almost went home. The car was not great so asked for a upgrade but they didn't have any more cars. Love the people on the desk at Hertz it just was not great. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOURNEMOUTH, GB - Reviewed by GEAROID - 02 August 2019
" Great service and got a nice upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by PETER - 01 August 2019
" 1st class "
" very professional,quick and curteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by CATHERINE - 01 August 2019
" Auto Europe is a good website. Good choices and easy to use. "
" I'm being charged for supposed scratches on the wheel rims which having only driven on main roads could not have happened during my rental. There is not a good enough process to check the vehicle before hiring it with an employer and not is there a check out process. They can make up what they want and the onus is on the customer to disprove it. A bunch of cowboys who I will not be renting from ever again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by PETER - 26 July 2019
" Really good easy super experience "
" Easy rental Good pick up and return Pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 24 July 2019
" ? "
" I have used Hertz around a dozen times in the last 12 months and I would normally recommend them very highly to anyone I know, however, after this last rental I will have to rethink this! The issue I had was that I was given a damaged car and was not informed about this by either the staff at the check in desk or staff at the carpark collection area. I would have normally carried out a check there and then but for the weather! It was absolutely pouring and down and I was soaked through already getting to the car, I drove into the centre of Manchester and parked in a multi story carpark in town where I did some shopping and lunch. On returning to the car I found a large area of damage to the N/S/R of the vehicle, the bumper was damaged and had multiple large scratches, the back light was smashed and had parts of the plastic lens missing. I obviously thought someone had hit the car and left. So for the next hour I spent trying to get any CCTV footage from a very unhelpful NCP staff to no avail. I then proceeded to call the Hertz desk half a dozen times with out any answer, the calls will be at a cost as well. I then took the drastic action of returning to the airport where I collected the car. On route my wife asked If I had any paperwork that I had signed at the rental desk to show any damaged etc, which I then remembered you now send emails! I get her to check and found an email that had been received 2 hours after I collected the car, this showed the multiple damage on the car. I was half way back to the airport when we read the email so cancelled going back and returned on our way to our destination. I can't believe we were given a car in such a condition? The stress it caused and the time we wasted by this I find, very unprofessional. I have taken photos of this and will be sending them to Hertz to make a formal compliant asap. I will admit the staff on return were very apologetic and advised me to send an email of compliant as there was nothing they could do at the time. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
JERSEY, GB - Reviewed by KEVIN - 23 July 2019
" Good value car hire "
" All good but no one to check car in with on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
YORK, GB - Reviewed by CONRAD - 22 July 2019
" Very good experience "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
OXFORD, GB - Reviewed by JENNIFER - 22 July 2019
" Auto Europe system is very efficient. Service from Hertz, woeful. "
" Car had not been valeted on collection. Exterior dirty - windscreen covered in insects Interior filthy and smelly - cigarette smoke and rotting dog treats in the backseat armrest Made complaint to operative on collection. No other vehicle available. He spayed some air freshner. Tel Number provided by Hertz was not answered at all. Called 6 times on Sun July 7th. No response. On returning the car I made the office operative aware of our complaints. She was helpful and provided email address for manager. Email sent on July 14th. No response received as yet over a week later. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
TELFORD, GB - Reviewed by JACK - 18 July 2019
" Easy to use and no problems "
" Very good and professional no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by SARAH - 17 July 2019
" I always recommend AutoEurope and use AutoEurope nearly every time that I need to hire a car. "
" Great experience. I did have to chase the office yesterday for a vehicle condition report to confirm no further monies due, but other than that, it was a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by ADAM - 17 July 2019
" Hertz should never be trusted and I will never use them again. "
" Money grabbing bastards and liars and thieves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
JERSEY, GB - Reviewed by ANISHA - 16 July 2019
" Had no problems. Was very happy with the car and would happily use again. "
" No issues, would happily use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by NICHOLAS - 15 July 2019
" Good price as ever - easy booking online. Would always recommend! "
" Smooth counter service with no problems other than the state of the car which was not good for a car with less than 5000 miles on clock. However, having driven in Cornwall for a week I can understand why!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NORTHAMPTON, GB - Reviewed by KIERAN - 15 July 2019
" Na "
" Collection was slow due to not being able to log on in the shop but was an easy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by JAMES - 15 July 2019
" Very satisfied with the service that we received. "
" Great car, friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GRAHAM - 12 July 2019
" Fast and easy to book online very keen hire rates "
" A clean low mileage vehicle provided staff extremely efficient and courteous offered a lift to the rail station upon return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PHILIP - 12 July 2019
" No reason why not to recommend "
" very happy with the rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 11 July 2019
" Pretty good on average. "
" Big queue at Heathrow "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 11 July 2019
" All was fine "
" Okay "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EXETER, GB - Reviewed by IAN - 10 July 2019
" Simple straight forward booking process "
" Quick fast efficient service . all paper work ready on arrival "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by STEPHEN - 09 July 2019
" Easy and reasonable value. "
" Friendly service at pickup. Plane delayed so pickup 3 hours late but local Hertz team at Newquay helpful and upgraded car available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HIGH WYCOMBE, GB - Reviewed by ANDREW - 09 July 2019
" Excellent thanks "
" Check in and check out could have been faster but car upgraded and excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORTHAMPTON, GB - Reviewed by LESLEY - 08 July 2019
" Value for money and excellent service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by ANDREW - 06 July 2019
" Excellent service, very nice car would definitely use again. "
" Very friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by PETER - 01 July 2019
" good website, easy to follow information, particularly regarding Excess Charges, as I had been stung for these by the Europcar/Easycar combination in June 2018 when doing the same trip. "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by STEPHEN - 17 June 2019
" Car rental was as booked, and competitively priced, but not sure about the quoted "35% Discount" offer "
" Car rental was as booked, clean well equipped vehicle, pre-paid fuel - half a tank lasted all week in Jersey. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ROELFIEN - 17 June 2019
" A lovely car to drive! With plenty of room for family and luggage! They were pleased as well. Very comfy! "
" No proper instruction with the car. It was an automatic and having had no experience, it would have been handy to have had a manual. Also, no Blue was added to the diesel. I had to drive through Exeter at 12 miles an hour! The lady was very nonculant in saying that they should have added that! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by ANTHONY - 14 June 2019
" Since we booked the car last year we have been inundated with offers of discounts, why do these not come through for your next car hire, we have been booking with you for over 10 years and have never received an incentive to book again with you. "
" We needed to upgrade the car because it was necessary to bring a wheelchair. They only had two cars to offer and the one chosen was suitable for wheelchair but too low for passenger. We were quoted an upgrade charge of £385 which we accepted they have taken from our bank £462. That amount was never mentioned or agreed to. Not a good experience when I also had to juggle with a wheelchair. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by MICHAEL - 04 June 2019
" Over the years I have had some very very bad experiences with car rental whereby each seem determined to charge you for something when you return the vehicle but I do have to say that the service by Hertz at Inverness airport has helped to re install some faith. The staff were very helpful and on our side, I hope this is the case across all branches. "
" I do hope the experience I had at Hertz, Inverness airport is not an isolated one, it could not have been better, very helpful staff you could not do too much for you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by ANTHONY - 01 June 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARRY - 22 May 2019
" Very good overall. "
" Very professional and friendly staff on the counter. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by IGOR - 12 May 2019
" Easy to choose, book and pay rent a car, great car with small miles... Reccomand "
" Very pleasent officer, fast, clear in expressions, calm to all our stupid questions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by TREVOR - 10 May 2019
" Great car. "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 08 May 2019
" Best car hire to date "
" Best car hire to date "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GARY - 06 May 2019
" see above "
" Given a car with a nail in the car. This was on the damage report but we were told it was fixed that morning. We couldnt see the nail when we collected the car due to the position of the wheel. However then had to spend a whole morning of our holiday getting it fixed, and had issues with a couple of Hertz staff saying the nail had been fixed and this was a new one which it clearly wasn't. We were told we would receive some compensation when we dropped it off but haven't heard anything from them since. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TIHO - 01 May 2019
" Good choice of cars and locations. Excellent and easy to use website. Easy to tailor rental needs and compare prices. Good value. "
" Fast, efficient pickup and drop off. Friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ADRIAN - 01 May 2019
" Excellent service and quality car. "
" Good fast efficient service and a decent car. Only thing I can think about improving is to run thro how things work eg no idea how to work the radio or the cruise control. Maybe if there is a checklist of whats on the car it could be a prompt to ask if there are any queries. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BERNADETTE - 27 April 2019
" Great service and vehicles Unlimited mileage is perfect too "
" Hassle free Friendly staff Easy pick ups & returns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIVAPRASAD - 26 April 2019
" I thought the cover of 3000 pound was too low. "
" The engine size was smaller than I expected. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STÅLE - 23 April 2019
" The pick up of the two cars took a while and as we had several children, we needed to get moving as soon as possible. Dropping off the car took a while aswell because we could not find the woman who they told us was out in the car park and there were no hertz parking places free either. Service overall was good. The cars were excellent, clean inside and out. "
" The pick up of the two cars took a while and as we had several children, we needed to get moving as soon as possible. Dropping off the car took a while aswell because we could not find the woman who they told us was out in the car park and there were no hertz parking places free either. Service overall was good. The cars were excellent, clean inside and out. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DRAGAN - 19 April 2019
" Will rent from Hertz again "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KATRINA - 09 April 2019
" Apart from one dreadful experience in Newcastle we have found the service good. Newcastle cost us 100 extra when the car we hired was already charged then re charged at the desk and the insurance quoted was then different to what was charged.....car hire company didn't believe us...hideous e and expensive "
" Due to me forgetting my license we changed drivers which caused delay. A photo of my license should have been enough because you can hire a car through other renters where no one even talks to you and cars are collected at B and Q through a key box system... We didn't understand the insistence on changing drivers. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 03 April 2019
" All good auto Europe staff very good when sorting out minor problems. "
" Long wait booking in only two staff "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
JERSEY, GB - Reviewed by DAVID - 03 April 2019
" It was a bit worrying that they had no record of my booking as if it had been a busier period and no cars had been available I could have been in trouble. "
" There was a slight problem on pick up as Hertz had no record of my booking. However, this was quickly resolved and I was given a complementary upgrade. . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by TREVOR - 10 March 2019
" FROM INITIAL BOOKING TO RETURN NO HASSLE. "
" EASY PROCESS PLEASANT STAFF HELPFUL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by GEOFFREY - 09 March 2019
" Straightforward no fuss procedure "
" Very smooth pickup. Excellent vehicle. Good out of hours drop off facilities. Car hire as it should be done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAUNTON, GB - Reviewed by TIMOTHY - 01 March 2019
" The whole experience was a perfect mixture of friendly and helpful with professional and efficient. Very good value for money as well. Thank you. "
" Hertz Taunton staff could not have been nicer or more efficient. We also had a tyre blow out and I have nothing but praise for the AA technician and the extremely helpful, kind and professional staff at Kwit Fit in Newton Abbott. Thanks to them our holiday was saved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRIGHTON, GB - Reviewed by CHRISTOPHER - 26 February 2019
" all good apart from drop off "
" at drop off they did not check the car so I am still unaware of whether there were any issues or not. at drop off i like the closure of knowing what is what "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CARLISLE, GB - Reviewed by MICHAEL - 25 February 2019
" Staff exelent whole experience very good "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ROGER - 24 February 2019
" Very good "
" Always use Hertz for quality and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CAROLINE - 11 February 2019
" Easy booking and a good experience overall "
" Good serrvice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 09 February 2019
" Experience was a good one,many thanks. "
" Very pleasant staff, car was perfect for our needs. 5* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RICHARD - 30 January 2019
" All fine thanks. "
" All fine thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DAVID - 25 January 2019
" All good. "
" Very good deal, and service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GRAHAM - 24 January 2019
" Very happy with service to date. "
" Positive in general. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PAUL - 23 January 2019
" All very good "
" Very simple. Mountains of paperwork not required unlike a lot of companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SARAH - 22 January 2019
" could do better "
" a bit disorganised regarding pick up as had to try three cars as keys not available. there were a lot of scratches on all vehicles and final documentation was for the wrong car. luckily there were no quibbles "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SOUTHAMPTON, GB - Reviewed by GRAHAM - 21 January 2019
" good experience "
" office near to airport and rail station "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by FRANCIS - 21 January 2019
" Car was excellent, only negative was when trying to extend rental they would only allow an extra 3 days, not any longer. "
" Excellent Service, really helpful staff nothing was a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANNE - 19 January 2019
" I booked a Corsa and got a corsa "
" The staff at Glasgow were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAY - 17 January 2019
" I've continued to have a very good experience with autoeurope "
" Had to mention issues with the car that were not reported. It's not a criticism as such, as it's good practice to do this to avoid extra charges by previous customer etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by GRAHAM - 15 January 2019
" very good comparison system with pricers on line making it very clear which I like and also like the free cancelation too "
" Car needed a wash but was otherwise in good condition "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by PETER - 14 January 2019
" Pretty effortless. "
" No hassle at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 14 January 2019
" The collection and drop-off was all very simple and quick "
" Very efficient and helpful staff at Gatwick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLAKUNLE - 11 January 2019
" The car performance wasn't what I expected at all. "
" The desk staff that received me on my arrival on the 27th December 2018 was great, he did explain the situation and and general policy and procedures. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
YORK, GB - Reviewed by GWEN - 11 January 2019
" Very smooth easy car hire and good value for money "
" I woud have liked confirmation em ali that the rental car had been successfully collected as I left it as instructed inYork station Leeman Road carpark, the Hertz spaces were taken so had to leave parked further along with a parking ticket and asit was Sunday afternoonI left the keys inthe box recommended but I found it a worry. It may well be advised to take the car back to the office car park at 8 am next day as an alternative. Otherwise lovely car and easy process Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by RAYMOND - 10 January 2019
" No problem at all "
" All good, a good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GAVIN - 10 January 2019
" Great improvement by the Hertz Bristol Airport office. "
" Much better experience than the last occasion "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 10 January 2019
" Excellent "
" Very understanding and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by REBECCA - 09 January 2019
" Efficient service "
" All went well- thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JANE - 09 January 2019
" Good price. Website easy to navigate. Although I didn't buy Autoeurope's additional insurance cover, I noted it was significantly cheaper than with Hertz. "
" Counter staff member was very welcoming, polite, helpful and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 07 January 2019
" Auto Europe should have a right to reply against Hertz when they are blamed for accepting bookings on cars that are apparently unavailable. "
" When I went to collect the car they didn't have any Nissan Qashqai's that I'd specifically requested. They blamed Auto Europe and said if I'd made the booking direct with Hertz then they wouldn't have offered a Nissan QQ in the first place. They then tried to give me a much smaller Renault car as it was "the only option". Only after I insisted on something equivalent to the mini-SUV that I'd paid a premium for did the "find" a Vauxhall Mokka2 that I reluctantly accepted, despite it being significantly smaller than the QQ. Given that I drove nearly 1000 miles in the 2 weeks I had the car (often on country roads) the type of car I had was important, and the Vauxhall was disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SANDRA - 07 January 2019
" I will be sharing my unpleasant exprience with Herz car rental with all my friends and in the relevant social media pages. "
" I booked the car online, however when I went to collect the car, I had to pay an extra amount for the vehicle licence and tax. These are all hidden charges. Also the amount I paid for the fuel was very exaggerated. At the end of my trip, I filled the tank from empty. The amount I paid for this was much less that what I was charged for. I returned the car with a full tank however, your office was still closed and therefore I could not present the receipt of the fuel. Unfortunately, during the travelling, the receipt got lost and I cannot reclaim the amount for the fuel. I am therefore very displeased with all these charges. As a customer I have the right to know the exact amount I have to pay for the car rental at the time I book it and not at the time of pickup which would than be too late for the customer. At this time the customer has no other option. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by HAZEL - 05 January 2019
" Ok "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LONDON, GB - Reviewed by LYN - 04 January 2019
" Different to a previous rental with another company a few months earlier, this was an unlimited mileage rental which meant I did not need to keep checking our mileage daily. "
" On our second morning the car wouldn't start. My fault as I hadn't realised the clutch pedal had to be down for the engine to start. My fault I know as all my previous rentals hadn't needed to have this done. My complaint would be that no-one was there at the collection to explain basic things like this. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by BRUCE - 02 January 2019
" Hertz experience not great, Auto-Europe, no problems. "
" Car had a fault and Aberdeen Branch didn't offer much help as they were "Closing in 30 minutes" and its Boxing day. Poor show, unhappy customer. Edinburgh branch staff for drop off excellent. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by COLIN - 02 January 2019
" As I got a poor deal in the end I would avoid both Hertz and Auto Europe. "
" Charged £55 for minor scratch to one wheel which I consider to be a consequence of normal usage PLUS a further £35 as an admin charge. One customer who will never use Hertz again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVE - 02 January 2019
" The only way that I would recommend Auto Europe is if they help me resolve this situation successfully. As for HERTZ, the staff at the counter were totally incapable of speaking to us. "
" Appalling. We arrived at 10.00am at the Hertz counter to be told simply that there were no cars at all. No explanation, no apology and no advice about what I could do. Apart from that I paid for a car months before that we never received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
STAFFORD, GB - Reviewed by JEFFREY - 01 January 2019
" after initial collection, was very disappointed with the return, but all sorted in the end by Hertz "
" collection was perfect, however on delivery the office was shut even though it should have been open. As we were due to catch a train this caused lots of issues, however Luigi at customer service at hertz sorted this out for us so happy in the end "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMANTHA - 01 January 2019
" Yes lease reference above. I will do a official complain also soon "
" I have booked a suv for my holiday since I needed a suv. Herts did not have a suv to give me. Instead they gave me a B class, after a long wait about 1.5 hours. They were trying to convince me to pay additional £500 for a bigger car, but as I was very tired after a 12 hour flight, I just took what was available and left. It made my holiday stressful and overall we had to curtail certain activities we planned to do, and was very difficult to handle and load bags. Overall it was a terrible experience, as you book a certain class of a vehicle and they give almost the opposite of it, after a long wait, so that you are pushed to a wall. Not even a apology and make it sound like I have made a mistake. Never herts again in UK, specifically Heathrow. I would like a response to this and also a refund please. BTW I have always rented from auto Europe due to the service and value. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BEVERLEY JOHN - 29 December 2018
" Very efficient pick-up and dropoff counter staff. Vehicle was OK but, the screen was very greasy and I had to stop at a services and clean. The weather was awful at the time and had problems seening through the glare. "
" I received an e-mail which read: Hambridge Beverley , Your rental is now over due for 1 day please contact us ASP . I replied stating the car was returned the day before, as per the rental agreement. I did not receive any more communication. However, I think an e-mail stating the records had been checked and all was in order. A thanks and Christmas wishes would have been nice, rather than being accused of not returning the vehicle. It was after all, the season of good will! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by JOHN - 24 December 2018
" I await your response before I can fully respond to questions 4 and 5 "
" The vehicle was almost new and ideal for what we had requested. The assistance at the desk was efficient, but they were unable to confirm the vehicle had a drop down rear seat, so my wife had to take 2 suitcases in a taxi from the airport as they would not agree to us putting 4 suitcases in the car. The drop off was excellent, and the staff member receiving the car was very efficient. There was a small scatch on the front near-side corner of the car, which we had not noticed, but the cost for repairing this came up as over £300, so I was advised not to sign the document and to dispute the cost, not the small scratch which must have occurred in a carpark on the final day. Pehaps some one pushing a buggy or a supermarket trolley. I have now written 3 times to the Hertz contact e-mail address as indicated in the documentation, and they have failed to reply to any of the e-mails. I have full refumd cover from AutoEurope, but am reluctant to pay £306 for repair of a small (1 inch) scratch. I would value your advice as to how to procede in view or the persisten failure of Hertz to respond to my questions and observations. They have sent out 3 automated communications indicating the amount to be paid and requesting the payment is submitted. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALASTAIR - 24 December 2018
" Very unsatisfied "
" At drop off, advised a scuff 9on alloy was over 25mm, but staff member would not let me see this width reading. Advised me I had tro sign the form and confirmed total cost of 55GBP, only to be debited 90GBP. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BOURNEMOUTH, GB - Reviewed by JACQUIE - 24 December 2018
" Happy with our rental "
" Excellent customer service at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by KATHRYN - 20 December 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOURNEMOUTH, GB - Reviewed by SUSANN - 19 December 2018
" No problems with car hire, but Hertz has taken £233.99 out of my account with no explanation why. I had to return the car to LGW instead of Bournemouth; I informed Auto Europe and Hertz of the change and was told a fee of £50 would be charged; but £233.99?? I would like an explanation before I could recommend the Company on this website. "
" See comments at 5 below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHLOE - 16 December 2018
" Good price and easy to use..... "
" No complaints! It was a shame the car park was so dark as I could not check the car when I took it! However I understand the site is being developed "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by ERICA - 16 December 2018
" Very happy overall "
" Very helpful girl at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ALAN - 16 December 2018
" Easy booking process "
" Good overall experience thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CAROLINE - 16 December 2018
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by PAUL - 13 December 2018
" Very good service, would definitely recommend "
" B "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HIGH WYCOMBE, GB - Reviewed by AARON - 08 December 2018
" got there 9:30 to get paper work done and had to wait until 11:30 for car and they tried to give me mini bus because there was no car (merc vito) And still waiting for money from bank to put back the car I asked for on the web site they don't have "
" got there 9:30 to get paper work done and had to wait until 11:30 for car and they tried to give me mini bus because there was no car (merc vito) And still waiting for money from bank to put back the car I asked for on the web site they don't have "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ANTHONY - 06 December 2018
" Have used Auto Europe many, many times and am yet to encounter a problem with the service they offer. Great choice of service providers and vehicles - and all at very competitive prices! It will always be my first choice search point. "
" Super quick and efficient pick up London Heathrow airport. Staff were friendly and keen to help. Good, clean car at a good price and special mention for Ricardo at the drop off point in Stansted airport who could not have been more helpful if he had tried! Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BORJA - 04 December 2018
" Does the job, brings choices. "
" Keep an eye on them when you drop off the car and ask the guy to give you a full report right there. They are charging me now for mud marks and they called them "damage", it's dry mud that you can wipe in 2 seconds. Also, they are reporting scratches that are invisible and seat's damaged that cannot be seen in the pictures. I don't ever give bad reviews but I feel robbed. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ROBERT - 04 December 2018
" they did what they said with no hassel "
" pick up was fast and pleasant after a long flight the car was clean ready and waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PATRICK - 03 December 2018
" Booked and paid for Astra or similar received Corsa. "
" Booked and paid for Astra or similar received Corsa. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARTYN - 01 December 2018
" Good drop off. No attempt to rip me off which is a nice change from most car hire outfits. "
" Had to collect from some badly signed hotel in North Terminal. Why? Staff were slow in spite of pre registering. Car had rubbish left in it. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by ROSEANN - 30 November 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GRAHAM - 30 November 2018
" Everything went smoothly "
" Good service good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASINGSTOKE, GB - Reviewed by ADAM - 29 November 2018
" My issue isn't with Hertz but Auto Europe. I initially rented the car for two weeks while I waited for my new car to arrive. As it happened, the delivery of my car was brought forward so I only needed the rental car for three days. Hertz would have happily refunded me for the unused days but were unable to as I rented it through yourselves. Your policy is to offer no refunds and your operative was very dismissive when I enquired. I will not be using Auto Europe's services again. "
" Hertz were very helpful and I would recommend them to anyone provided they rent directly and not through Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MICHAEL - 29 November 2018
" Disappointing "
" It was very distressing at the pick-up due to small print of Hertz contracts. They said I couldn't take the car because the address on my UK driving licence was not the same as my residential address matching my credit card. DVLA will not accept a non-UK address and state the last UK address should remain on the card. I was not informed of this restriction by Hertz who expected me to travel with a utility bill to 'prove' my address. After 30 minutes searching emails on my phone the manager made a personal decision to allow me the pre-paid car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 28 November 2018
" Very good value for money service "
" Quick and easy process , will definitely book with Hertz again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAYANT - 27 November 2018
" 1.The overall experience with Hertz car rental was in line with previous experiences i.e. smooth and uneventful with a lot of efficiency in the return of the car. 2.Frontline staff of any organization should represent its core values of customer service and being generally helpful. Rudeness is extremely off-putting and had I not been extremely tired I would probably have left without renting from Hertz. 3.There should be a clear indication of what documents one needs to provide at the time of the rental on the rental agreement. "
" The man on the counter who it should be rental demanded to see a letter from the DVLA saying that there were no points on my licence. He stated that this was a "non-negotiable" with any rental. He was surprised that auto Europe did not tell me that I needed to carry this documentation!! It so happened that 3 weeks ago I had rented with Firefly in Glasgow but he insisted that could not have been the case! I may add that at this time of the night with a delayed flight and having an hour and a half journey to make on the rented card this rudeness was extremely off-putting. I would not recommend this attitude from any person serving at any counter. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by LUCAS - 25 November 2018
" Friendly staff, rather good car "
" It would be great if there would be a secure space to park my bicycle at the rental office. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRIGHTON, GB - Reviewed by NEIL - 25 November 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 23 November 2018
" No real problems "
" First car the window opened but then refused to close. Glad I tried the windows before leaving. Was provided with a second car, no problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SWINDON, GB - Reviewed by MICHAEL - 23 November 2018
" Brilliant thank you. "
" Brilliant service from the Hertz staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GAVIN - 22 November 2018
" Good value- Normally very happy with Hertz - except the service this time at Bristol airport "
" Long wait a the counter- only one person whom was experiencing problems. car was not clean- mud covering the body and not properly hovered. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by ANDREW - 22 November 2018
" Easy process "
" No probs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 21 November 2018
" The Hertz staff tried to help me but were unable and policy meant I could not take out one of their unprepared vehicles "
" Unfortunately the airline did not arrival at Bristol Airport but Cardiff due to bad weather. Hertz where unable to provide a hire car at the new destination and I could not get to Bristol before Hertz closed so I had to use a different company whilst still paying for my Hertz hire car "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ALEXANDER - 21 November 2018
" the system works well enough but I'm not sure it definitely got me the best deal. "
" The lady that served us was very helpful and patient (for some reason my credit card didn't run through initially). Overall however a simple process and I'd be happy to hire from you again. My only issue is that not being shown round the vehicle to identify marks is not great practice. I was in a rush because of delays and getting images to an email address is a bit of a clunky way for me to double check the car. I'd prefer a paper schematic that I can quickly check through in the moment. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EAST MIDLANDS, GB - Reviewed by LIONEL - 20 November 2018
" cant fault experience good service "
" good value and nice new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by BRENDA - 20 November 2018
" Very good service, very good price. As mentioned, it would be helpful to know more about excess cover as this has an impact on the overall cost of the hire. "
" Very efficient and good service. Would have been helpful if counter staff could have explained a little about the excess cover that Auto Europe offered when booking online. The member of staff did not seem to know anything about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PATRICIA - 20 November 2018
" Easy web site and in airport collection "
" I use your service alot and always pleased with the ease and efficiency of the transactions and the cars. However this last time I was offered a skoda fabia, when I asked if could be changed as had them before and find them very basic compared to other cars in same price bracket and find them very light handling on windy motorways which I use a lot, I asked if could be changed for corsa or similar but the man said nothing available...however on picking my car up from the compound there were several corsas and seat ibizas etc sat there so surely could have been exchanged. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by IAN - 19 November 2018
" Delay on picking up the car due to "no vehicle " was offered a van !! Car eventually was washed and appeared. Drop off was quick and efficient. Car slid had additional scuffs I had to spend time getting recorded with the staff. Overall auto Europe were as normal good service , ease of booking , minor problems but put that down to a bad day in the office. "
" Delay on picking up the car due to "no vehicle " was offered a van !! Car eventually was washed and appeared. Drop off was quick and efficient. Car slid had additional scuffs I had to spend time getting recorded with the staff. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by KIM - 19 November 2018
" No comments "
" Quality of service is very good and I have been booked with all of those based at Leeds Bradford airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WELWYN GARDEN, GB - Reviewed by MICHAEL - 18 November 2018
" Once car hire is done online, your page shows that its all ready. I think page should show that as well as the remainder you need as deposit on that page and not hidden somewhere in the Terms and Conditions. Therefore could you please reimburse me with the money you took from my account (£33.93) as I did not have the car. "
" After making the payment online 5th Nov, I went to collect car Thursday 8th Nov. Card was declined as you wanted over £200.00 deposit. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID - 18 November 2018
" Good value, wide range of options and excellent service. "
" Slow, rather grumpy check in "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ROGER - 17 November 2018
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by RICHARD - 16 November 2018
" As i explained above the reason, i phoned autoeurope that same time only to be told the same thing that the car should have been picked up the previous evening and therefore i would have to make a new booking and pay again. Was told to contact Easyjet for a refund as it was thier fault. So niether yourselfs or Hertz were very helpfull and i am now out of pocket because no refund would be given. "
" Flight was delayed. Called Hertz desk and explained would not get to airport untill approximately 1 hour after they closed at 10.30pm.was told that no one would be there to see to me and that i could pick up car at 8am the next morning. Spent night in airport and went to desk at 8am only to be told that the booking was void as pick up time was day before and i would have to make a new booking and pay again at over double the cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by MICHAEL - 15 November 2018
" A very easy and enjoyable experience. "
" No problems with Hertz whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 15 November 2018
" Auto Europe were good. No issues "
" The external of the car was not clean. Mud splashes on both sides of the car. On return the office is a bit far away from the drop off and staff did not offer to check the car with me. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 4
CHELMSFORD, GB - Reviewed by JEAN - 15 November 2018
" Happy with Hertz - very unhappy with the Brokers. "
" Happy with Hertz - very unhappy with the Brokers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SAMUEL - 14 November 2018
" Always very courtious and helpful any time i had spoke to them on the phone. "
" Was not impressed with counter staff as the main objective they had was trying to get me to take extra insurance.Told me i had no cover for injury to anyone in the car. I told the counter staff that i had taken excess with yourselves. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SERGIO - 14 November 2018
" It was ok "
" It was OK. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by FRANCIS - 14 November 2018
" No problems, quick efficient service. "
" No problems, quick efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 14 November 2018
" Excellent service from start to hand over of vehicle. 5 Star! "
" Excellent service from start to hand over of vehicle. 5 Star! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by THOMAS - 13 November 2018
" All according to plan "
" Generally good however pick up was a little frustrating as member of staff processing was a little unsure and explained to us he was 'Standing in' probably took twice as long as it should have as some details had to be given to him twice, having said that I am sure he was trying his best and was pleasant about it all! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ANDREW - 12 November 2018
" Overall, the booking online was easy, the pickup was straightforward, it was just the vehicle's condition that was the problem. "
" Not a great experience. The vehicle I had ordered was not at the pickup, I had been an 'upgrade' and that's where the problem started... it had a stench of smoke and nicotine that was most overpowering. I had to drive up in the early hours of the next day for 6 hours (believe me this was very uncomfortable) and had no choice to put up with the smell and it was quite sickening as my family and I, don't smoke. I suspect that the vehicle wasn't checked before I left and I reported it when I arrived back, I doubt I will use Hertz if this happens, again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by MICHAEL - 11 November 2018
" Xxx "
" Xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SLOUGH, GB - Reviewed by VALERIE - 11 November 2018
" I will order an automatic next time. "
" I was satisfied with the service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PETER - 11 November 2018
" The car was in very good condition and clean. "
" Very friendly and helpful staff at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by JOHN - 10 November 2018
" Continue as you are staff give excellent service cannot fault you "
" I have been using Hertz at East Midlands Airport for the last 13 years to visit my 93 yr old mother in Sheffield at least twice a year excellent service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by THOMAS - 10 November 2018
" You would be my first choice for car rental at home or abroad in the future "
" Very helpful lady on the desk at Birmingham airport even though late in the evening. Very easy return "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by KEIRON - 09 November 2018
" N/a "
" I booked my car through a 3rd party who let me book a car for a pickup and drop off time which I actually was unable to do. I wasn't able to take t he carbbecausevif this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by NIGEL - 09 November 2018
" good price and easy to book, thanks "
" had a good experience - better than Avis - might be tempted back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by JAMES - 08 November 2018
" See above "
" Absolute smooth and efficient process from picking up car to dropping off . Excellent vehicle and extremely pleased with your Company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by GARY - 08 November 2018
" See above. All round good but nearly bought uncessary insurance. "
" Very quick and seem less BUT they offered additional insurance. I had already reduced my excess with yourselves...but Hertz had no knowledge of this...so at the counter i had to call youeselves to confirm i has this additional policy with Autoeurope. ..otherwise i might have paid additional monies unnecessarily. Minor thing i suppose. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by KAREN - 07 November 2018
" I would highly recommend hiring through Hertz. The team at Southampton were friendly and very efficient. "
" The whole process from ordering to collection was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BRUCE - 07 November 2018
" great thanks "
" great thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 06 November 2018
" VERY HAPPY WITH TES SERVICE PROVIDED "
" EASY PICK UP AND RETURN. UP GRADE GREAT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HUDDERSFIELD, GB - Reviewed by STEVEN - 06 November 2018
" Brilliant. Not a bad word to say. "
" The car was sat waiting for me. It was clean and tidy and I was away in it in less than 10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARL - 05 November 2018
" Auto Europe always gives me the best deal and I will continue to use your service. "
" Their computers were offline when I arrived at the counter which was a bit of a hassle as nothing could be processed, however they came back online after a short wait so it wasn't too much of an inconvenience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SUSAN - 05 November 2018
" Would highly recommend Hertz if you are looking for 1st class service, quality vehicles and competitive prices. "
" Would highly recommend Hertz when hiring a car. Efficient, speedy, professional and reasonable charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SIMON - 05 November 2018
" See above "
" Very fast, efficient, courteous service from James at the counter. Keen pricing. Clean newish car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NICOLA - 04 November 2018
" Great car, great service "
" Particularly nice man on the desk in Birmingham airport. Really attentive and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by ALAN - 03 November 2018
" Very competive prices. "
" Very easy to book. Very competitive prices. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANKIT MOHAN - 03 November 2018
" Overall a good experience "
" Pickup Process was a tad bit slow. The waiting queue was long and only two executives were processing the requests "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by BASHARAT - 03 November 2018
" I was unable to hire due to unforseeable resident status and address check. Therefore I have requested and awaiting refund. Maybe next time I will be successful. "
" They were very helpful and gave valid reasons for not renting the car out to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by SOPHIE - 03 November 2018
" Lovely car .. could have done with a quick instruction as car full of gadgets . Had to find my own way round the dashboard via internet and learn on the move !! "
" Quickly efficient service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IRENE - 03 November 2018
" Generally a clear cut above other hire car companies. As long as the price differential is not too much, hertz would be my preferred option in future. "
" Generally impressed by efficiency but car had a big dent. Also, I was expecting a quicker pick up through the Gold system. Although I registered and it was confirmed the counter staff said I had not qualified as I had booked at a lower rate through Autoeurope. This caused some delay at reception. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ANDREW - 02 November 2018
" I have always had good experience using Auto Europe "
" Car was new. We collected at Stansted and dropped at off at Gatwick. We were told to drop off at North terminal (hotel) when the actual drop off was at south terminal and would have been much more convenient as we were flying from South and the main car rental drop off was at South but was not too serious but a would have been nice to have had better information. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRKENHEAD, GB - Reviewed by ANTHONY - 02 November 2018
" Booked late but all went well. "
" Always been good and frenly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HUDDERSFIELD, GB - Reviewed by GRAHAM - 02 November 2018
" Straight forward and value for money "
" Value for money very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by STEFAN - 02 November 2018
" All was fine and satisfactuary. No comments. "
" Very fast and professional as usual. Always enjoy renting with Hertz. Keep up the good work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AINE - 01 November 2018
" Easy to book, good service "
" Lovely staff at the Luton Airport office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by JENNIFER - 01 November 2018
" Tied up with hertz even if different company. Guilt by association. "
" Car not well cleaned- dirty exterior and litter inside. No handover offered when collecting, had to ask for information about car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by ALEKSA - 31 October 2018
" the site offers great deals which i was very happy with. the booking experience was simple and i plan to use it again in the future! "
" great cars at great value. they make the whole experience of getting it and returning it very straightforward and easy. enjoyed my time using the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by MICHAEL JOHN - 30 October 2018
" Afordable modern vehicles. "
" The York address should only read LEEMAN Road has it's a good walk from the Railway Station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by STEPHEN - 30 October 2018
" Delighted with the vehicle and price. "
" Delighted with the vehicle and price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by RICHARD - 30 October 2018
" HAD A MINOR MISHAP WITH THE CAR, CLASHING WING MIRRORS WITH A TRANSIT VAN, WAS DEALT WITH VERY EFFICIENTLY BY HERTZ OFFICE IN JERSEY "
" PLESANT MANNER FROM YOUNG MAN WHO DEALT WITH PAPERWORK AT THE AIRPORT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TELFORD, GB - Reviewed by DEBORAH - 30 October 2018
" STAFF VERY FRIENDLY AND WARM JUST NOT HAPPY ABOUT EXTRA CHARGE "
" i JUST THINK ITS A JOKE TO HAVE TO PAY A DEPOSIT WHEN YOU ALREADY HAVE THE EXTRA INSURANCE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIE - 30 October 2018
" Always use Auto Europe, best prices and great service "
" Worth paying that little extra over the cheaper car hire deals for the seamless and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAVIER - 29 October 2018
" Great service, fast and professional. "
" The front desk service was great, Unfortunately I don't remember the name of the guy, but he was a Polish Gentelman. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TELFORD, GB - Reviewed by DEBORAH - 29 October 2018
" . "
" Very annoying when you buy the extra insurance yet they still put a hold on your CC. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 28 October 2018
" All good. "
" Satisfied with service. Liked the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRISTOPHER - 28 October 2018
" Nice car and helpful staff and in a good location "
" Very efficient service. Very convenient from place from our accommodation in Harpenden "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MACCLESFIELD, GB - Reviewed by JANUSZ - 28 October 2018
" No problems. Helpful, cheerful and friendly staff "
" Nothing to complain about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL - 27 October 2018
" I phoned, but response was very unfortunate, I believe u will resolve the issue, thank you "
" Car I booked for or similar not available, l have no choice but to upgrade, pay 283 pounds. I hope u check, and reimburse the deference, thanks "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by GORDON - 27 October 2018
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN WILLIAM - 27 October 2018
" efficient and trouble free "
" Painless and no problems at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CHRISTOPHER - 26 October 2018
" First Class service, helpful and friendly staff. Thanks guys. "
" First Class service, helpful and friendly staff. Thanks guys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 25 October 2018
" Everything was clear and exactly as I would have liked. A good price for a good car. No issues. Convenient to our other travel links. Thanks you. "
" It was all good and thank you for being the conduit to a very happy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PIERS - 25 October 2018
" I can't see how you could have done better than you did. Nice, helpful people at Edinburgh. "
" Perfect service at pick up and return - no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAMESH - 25 October 2018
" very clear offer online "
" Very good service very clean cars. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by KATHARINA - 25 October 2018
" The simple process and convenient location are enough for me to recommend renting with Hertz. "
" I love renting with Hertz because of the central location in the city centre - it makes picking up and dropping off the car so much easier. Unfortunately, the car that I had this time was not as fuel efficient as I would have hoped which means that while I got a great deal on the car, my petrol expenses were higher than expected. The tire pressure lamp also kept flashing up orange, which I expect might have something to do with the fuel efficiency. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by RAY - 23 October 2018
" Had to pay to remove excess with Hertz. I thought the exces was covered with autoeurope "
" Car wasn't in parking space or car park at all... got a free upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JONATHAN - 22 October 2018
" I will tell everyone I know about your disgraceful "service". You should be compensating us for the treatment we recieved. "
" Why don't you deposit the outstanding mobies into our account and then respond to the complaint I have already filed? You people ruined our family holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by MICHAEL - 21 October 2018
" As above "
" Taking a ticket and waiting for your number to be called made the car collection like an Argos experience. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GUSTAV - 20 October 2018
" we have used autoeurope before and not had issues. This has been a negative experience and we would hesitate now. "
" We were overall extremely disappointed.The one redeeming feature was the car upgrade. We waited for 1 hour and 45 min for our car on arrival at Gatwick as it was not ready. This meant we hit the M25 at 5pm instead of 3:30pm and we arrived in Shrewsbury for dinner 2 and 1/2 hours later than anticipated. We were left on our own to check the car before we departed and did not realised to check every detail of the tyres - then on return there was a minor mark on a tyre that is costing us an extra 350 pounds. Extremely poor service - and overall experience. We will not use them again. It has left a bitter taste in the mouth "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by GABRIELLE - 19 October 2018
" It all went well. "
" The car was great and drop off quick. Only the pick up took a while as they were many people. The ticket machine made the waiting more relaxed as you can sit and wait for your number to be called. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by PAUL - 18 October 2018
" VERY SOUL DESTROYING "
" THE PERSON INSPECTED THE VEHICLE ALONE AFTER USHERING US INTO HIS OFFICE AND THEN CHARGED US £109 FOR A TYRE WITH A MINUTE PIECE OF DAMAGE ON IT .I CAN ASSURE YOU IN 4O YEARS OF DRIVING I HAVE NEVER DAMAGED A TYRE IN THIS WAY BEFORE .I CAN SEE HOW THEY MAKE THEIR MONEY NOW .WOULD NEVER HIRE FROM HERTZ AGAIN LET ALONE RECOMMEND THEM TO ANYBODY ELSE . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by ADIL - 17 October 2018
" great service. only thing i didn't like was that i took the no excess package and only after signing up realised i would have to pay any damages up to a limit and then auto europe would then pay me back. It seemed misleading since i didn't see these details before i paid "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by COLIN - 16 October 2018
" Top Top hire experience "
" In a usual year I hire more than 50-times. Hertz in the UK (and, in my experience, in the USA) is as good as you could hope for. My experience with Hertz in York, next to the National Railway Museum, was excellent. In particular the staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by STEVEN - 16 October 2018
" All good. "
" Everything was spot on, especially the pick up and drop off guy, with the flat cap! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEDFORD, GB - Reviewed by JANIS - 15 October 2018
" Great customer service. "
" Absolutely fantastic service. Definitely will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by BRIAN - 15 October 2018
" No problems "
" NO problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PATRICK - 09 October 2018
" As usual very easy booking with auto Europe and rental from Hertz was very efficient "
" Everything went smoothly from pick up to leaving the keys in the drop box on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 09 October 2018
" Way better service than my last experience through Autoeurope with Green Motion Liverpool. "
" Bit of a wait for the shuttle at Manchester Airport. No hassles in getting the car although no-one came out to check it with us, probably because it was raining. Quite a long wait to return the car as there was only one man on returns. He was very courteous and apologised for the delay. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DEREK - 08 October 2018
" Other than above, everything else went well. "
" Should have arrived at North Terminal at Gatwick but presented myself at South. Very courteous and dealt with my booking and provided a car. Wing mirrors and inside of screen dirty. Not very good when travelling at night or in the sun. Returned car 23 hours early and they wanted to charge me £10 because they said I was 1 hour late. Argued that my contract was for 3 days but Hertz said it was only for 2. Rental slip stated 3 days. Hertz finally agreed that they would refund the £10 but mentioned that Auto Europe had given them the incorrect information?? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by DEREK - 08 October 2018
" No problems. Helpful staff. Good car. "
" Very helpful staff at Leeds Bradford and Stansted Airports. Car in good condition and we were upgraded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CONRAD - 03 October 2018
" All in all, very god "
" Helpful counter staff. Reasonably quick pick-up (although it never ceases to amaze me how long it actually takes) when the company has al the information in advance. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by OTTO - 03 October 2018
" autoeurope tends to give the cheapest deals for car rental. at first try my credit card bounced for some reason but i still got a confirmation in my email. this was a bit odd. nonetheless I got a call from the service agent who told me that there had been a problem with the payment. "
" car pick-up was a bit slow. quite a bit of staff who seemed not interested in customers "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAMIEN - 03 October 2018
" It dépends how the issue i face will be resolved "
" I was downgraded a category. I have a pendant claim with customers service. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by ANGUS - 02 October 2018
" enjoyed all "
" great experience bit hazy at drop off as no hertz staff visable but great all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by NICHOLAS - 29 September 2018
" Easy "
" As a Gold member, I am disappointed that the cost of hiring is double that of a guest or through your service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BRUCE - 28 September 2018
" Upgrade was most welcome & the VW Golf was a pleasure to drive "
" Collecting the car took some time due to security checks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 25 September 2018
" . "
" It always amazes me how long it takes to get a car. I stood in line for 25 minutes to collect my prebooked car while the single counter person spent ages with each customer. What are they doing?! For goodness sake, copy the driving license, copy and approve the credit card and hand over the keys. It should be simple and fast. All car rental companies have his problem. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DAVID - 25 September 2018
" . "
" Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HUDDERSFIELD, GB - Reviewed by JANE - 24 September 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by OLUSUNMADE - 23 September 2018
" Was a usual rental. "
" Usual standards met. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by ANDREW - 23 September 2018
" As expected. "
" No comments to add. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL SHEUNG CHING - 22 September 2018
" Hertz is terrible and I would NEVER EVER rent a car from them again!!!!!!!!!!!!! "
" My booking to pick up the booked car was at 9.30am 2 Sep Sunday and when I arrived at the Hertz Office Marble Arch at 9.27am there was already a very long queue with more than 10 customers waiting to be served at the counter. IT TOOK MORE THAN 2 HOURS BEFORE I GOT TO THE COUNTER and I WAS TOLD THE CAR I BOOKED WAS NOT AVAILABLE AND HAD TO SETTLE WITH A VITO VAN WHICH IS FAR BIGGER THAN WHAT I NEED AND DIFFIUCLT TO MANOEUVRE. By then I had no choice as I was already MORE THAN 2 HOURS LATE for my errands and appointments. After finishing the administrative procedures I had to wait in the car park ANOTHER 20 MINUTES BEFORE I ACTUALLY GOT INTO THE VAN! So IN TOTAL I HAD TO WAIT FOR NEARLY 3 HOURS BEFORE I ACTUALLY DROVE AWAY FROM THE HERTZ OFFICE. THIS IS CLEARLY UNSATISFACTORY AND UNACCEPTABLE!!!! Although my rental was extended to early part of the following Monday (24 hours rental), it was useless as all my errands and appointments had to be completed on that Sunday. I ended up returning the van at around 10.30pm that Sunday anyway. As far as I understand all the bookings was made via the web and Hertz clearly knew the nos. of bookings for that day. It was no excuse just to explain one of the staff was on sick leave. For a company the size of Hertz clearly contingency plan for replacing the sick staff must have been considered beforehand!!!! 4 Years ago I had similar experience with Hertz and the waiting was similar i.e. nearly 3 hours!!!! I would NEVER RENT ANOTHER CAR FROM HERTZ AGAIN!!!!!! In fact I demand an official explanation and compensation for the lost hours of waiting! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by RACHEL - 21 September 2018
" Overall a good experience. A few slight scratches on the car which I was worried about as they weren't on the report. But all was ok. "
" It was disappointing to have a conversation about paying for a day nav only to find out there was one in the car anyway. Luckily I had brought my own, so didn't pay for it. I would have been very upset to have been charged for one, when the car already had one fitted. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by PATRICIA - 21 September 2018
" Always nice cars. Pleasent staff "
" Easy booking and collection and drop off. Only problem this visit was it was pouring with rain during drop off so got soaked waiting for the print out voucher ...said it be emailed to me instead as machine didn't work in rain and still not received it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by KEVIN - 21 September 2018
" The car was fine, but really needed a smaller car to be more suited to the Guernsey roads, in the past the cars were smaller. Passing on the narrow roads would have been easier with something smaller. My friends on the island have smaller cars "
" The car was fine, as well as the staff who dealt efficiently with us. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by ANDREW - 17 September 2018
" Good experience overall, shame I was expected despite having a valid voucher. "
" I was very pleased with the whole experience with one exception. My details had not been passed onto HERTZ from Auto Europe, even though I had a valid voucher. Consequently HERTZ were not expecting me but it was lucky they had a spare car. I wonder what would have happened if this was not the case? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PAUL - 15 September 2018
" good experience "
" staff were very personable didn't push to buy extras and provided an upgrade car at no extra cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALAN - 15 September 2018
" Autoeurope have always been great, helped immensely when I claimed €155 off the insurace last year for a car tire. I'll definitely be using autoeurope again, but I'll not be clicking on hertz again! "
" Double estimated time at counter (co later to time on the screen at waiting area). I explained I didn't need insurance as already had it with autoeurope (later discovered she still charged my £78 for super cover I didn't need) didn't get a damage report for vehicle, when I queried this I was told my insurance will cover that (?) - why should my insurance cover someone else's damage? Car was fine, it was damaged though, so I look pictures. When dropping off, all seemed ok, Nd so far I've not been charged for any of the damahe. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
INVERNESS, GB - Reviewed by CHRISTIAN - 13 September 2018
" Auto Europe are great Hertz are not "
" Had to wait 90 mins for car to be ready. Have to travel 5 mins from airport to rental location. Charged me for fuel used when I took the car back full of petrol. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DAVID - 07 September 2018
" 100% as I expected and all needs met! "
" Although Hertz did not have the vehicle ready as I arrived a little earlier than planned, I was totally happy with the whole experience. I rent a lot of vehicles in the US and will be happy to use your services again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDITH - 06 September 2018
" All confirmation paperwork speedily processed. It would be helpful to have information on extra insurance costs to be paid on collecting car. I thought these were high.You state return car with full tank; Hertz encouraged me to buy a full tank and return on empty. This was a better option considering the price of fuel on the motorway.It would also be useful if you included the post code in the address to return the vehicle. "
" Disappointed that a Qashqai was not available as I was familiar with that car but the Toyota was fine except there was no handbook for all the controls. Even a basic sheet explaining the console controls would have been useful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BENJAMIN - 04 September 2018
" Very slow pick up and petrol problem described above but return was quick. "
" Tank only 3/4 full when I picked up, despite warnings of premium rates to top up if I didn't bring back full - but was too slow in office to go back down and bring them up on this. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by AMANDA - 04 September 2018
" Brilliant service, helpful contact in Guernsey. Would use Hertz again. "
" Excellent service, I would use Hertz again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 03 September 2018
" Hertz go go fly a kite from now on "
" After putting everything asked for on the computer, Hertz cancelled my booking with No corrispondance and telling me I was over 2 hours late. The flight and times were entered into the computer by they tell me nothing was displayed. A very very unhappy customer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by EDWARD - 03 September 2018
" Friendly, warm and engaging. A real pleasure to do business "
" Excellent customer service providing a great customer experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 01 September 2018
" Do not attempt to book direct. Much quicker and easier, less hassle. "
" On line booking via Hertz direct was an utter disaster. Booked via a third party took less than 5 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by THOMAS - 30 August 2018
" Generally pretty good, car hire facility at Birmingham very cramped !same for all companies "
" Nothing to set them apart from others "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 30 August 2018
" Overall very satisfactory, Hiring again this w/e. "
" Overall very satisfactory, Hiring again this w/e. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 30 August 2018
" Bad experience from Auto Europe in first place. Bad from Hertz, whose computer system malfunctioned and bad from insolent staff and indifferent call centre operators. I am an experienced frequent user and this is one of the worst examples of unresolved customer service involving improper billing without authority or confirmation of actual issue of rental vehicle I have known. FIX IT ! "
" Still waiting one month later for refund for almost GBP300.00 false billing for rental that did not take place: see your own records of complaints.... and actually have someone action it instead of these phoney computer-generated form emails which no one sees but merely go to Stats. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KYO YOUNG - 29 August 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARAH - 26 August 2018
" After a long flight (23hours) we just wanted to get our car and get to our accommodation the lady at the desk was very helpful thank you "
" Great thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by WENDY - 26 August 2018
" Efficient "
" From beginning to end very easy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by VICTOR - 25 August 2018
" No use again "
" Problem with tyre presentes 1 20 psi 1 56 psi and other 2 different had to stop at services after collection and adjust also no water in screen wash "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NEWQUAY, GB - Reviewed by CHRISTOPHER - 23 August 2018
" site found me the best price "
" It took so long to find the right person and drop off the car, that by the time the paperwork was done we were hit with an extra day's rental and a late return fee. Appealing that now, but no joy so far. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STEVEN - 19 August 2018
" Poor customer service department and policies that are out of date and unflexible. "
" Airport staff very good for pick up and collection however a very poor customer service department "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GUERNSEY, GB - Reviewed by PETER - 17 August 2018
" As I said above it would have been helpful to pass on the information to Hertz that we had hired a car before our arrival. "
" The car was in excellent condition, but we were saddened that Auto Europe had not contacted Hertz to say we had a hired a car, so we had a little wait for it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 15 August 2018
" Inflexible. Not prepared to communicate to international customers - why in 2018 is there no online chat?? Wouldn't be helpful when asking to change car hire conditions - told me to talk to hertz when picking up car. While picking up car I was told it had to be done with your company. Never again! "
" Two and a half hours to pick up a car!!! Ridiculous. Pick up desk trying too hard to up sell and push other products. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JEFFREY - 12 August 2018
" As above "
" Dropped car off 9 days earlier, unfortunately no refund because I paid up front. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JASPER - 10 August 2018
" Not much interaction with AutoEurope. "
" Car exterior heavily scratched though described as "light damage" beforehand. Interior was nice and clean, car itself modern and good to drive. I was wondering when I get my deposit back of £237? I paid £173.2 to AutoEurope when booking and a further £237 to Hertz when picking up the car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SOUTHAMPTON, GB - Reviewed by MARCUS - 10 August 2018
" You (Auto Europe) arbitrarily cancelled my rental with Hertz. You did not tell me why or even that you had. I found out on the day of rental when 10 people were waiting for me. I will never use your company again. "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DEAN - 08 August 2018
" The car the company reserved for me was a fiat 500- crap for the motorway. I had to go on the motorway as we was going to a funeral in London. They wouldn't allow me to pay extra to upgrade to the next catagoryfor a car. The man I spoke to on the phone was not empathetic at all. He was rude and repetitive, told me there was nothing he could do. Couldn't get a refund. Wasted £60 on a car hire and didn't go to the funeral. Upset me and my family a lot. Will not use this company EVER again!!!! "
" Staff behind counter were friendly but couldn't help me. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by HELEN - 07 August 2018
" In previous years Auto Europe have helped with extending car hires for us but this year they were not very helpful. "
" We wanted to extend the car hire and Hertz at Birmingham airport would not answer the phone or return my phone calls. Email responses were equally unsatisfactory. Finally I was charge a cleaning fee for the car because we happen to have some sand in the car. This the first time that has happened to us after 14 years of hiring cars in the U.K. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by PAUL - 07 August 2018
" First class and a cut above the rest.Thank you very much. "
" Your female colleague that met us at the airport was an absolute delight and restored my faith in car rental firms. I had an issue... nothing to do with the rental,when I returned the car and the young lady was extremly helpful and went above and beyond. I will be back with hertz and will recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STEVEN - 06 August 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by JANETTE - 05 August 2018
" I did not do ooking, nusband did it, but he mzde no complaints to me. "
" A very friendly helpful assistant helped us on our way, and remembered us when I returned car. Computer system showing minor damage to car was very helpful ad efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by LARS - 05 August 2018
" Det fungerer fint. "
" I bør gøre opmærksom på der ikke er tankstation i nærheden. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by DENNIS - 04 August 2018
" Terrible unreliable service. Car was not what we asked for. Caused huge inconveniences with family. No time to sort it out - even though tried by phone. "
" The worst! Service by duty manager at heathrow drop off nasty and vengeful. Sent us to wrong Hilton- we had to pay taxi 20 pounds to get to right one. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LUTON, GB - Reviewed by SHONA - 03 August 2018
" Easy to book and car ready and waiting on my arrival. "
" First time I have hired a car, but with Hertz (Luton Airport) it was extremely easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
READING, GB - Reviewed by JAMES - 03 August 2018
" nothing else to share "
" Pick up was very slow. Little information given for the delay and inefficient. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWINDON, GB - Reviewed by JOHN - 02 August 2018
" See above. "
" Was not impressed that I had booked a Nissan Qashqai SUV or similar in advance and was given a Honda Civic as that is all they had! The dashboard was very dusty and no attempt had been made to remove marks (chocolate?) on the driver's seat. Otherwise staff and car fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HIGH WYCOMBE, GB - Reviewed by ANDREW - 31 July 2018
" Autoeurope is generally eaay to deal with and good on price. "
" Not much choice locally. The car was not what I had ordered. It was not an SUV. I was told it was an upgrade but it was not. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by YAT KEI - 30 July 2018
" The experience was bad. Maybe it's only 1 staff, but I got similar experience when I did car rental in UK. "
" The counter staff only focused on one thing, selling. The first thing he wanted to do was to sell me a prestige car which would cost me £95 a day while I originally rented a Nissan for 14 days for £491. Then he moved on to another Mercedes for £75 a day. Isn't that stupid. When I declined the offers, he worked on the extra insurance protection. As I said no to everything, he didn't have any interest in serving me or explaining any terms to me. He called to confirm that the Nissan Qashqai was ready but after I said no to everything he said that it was not a Nissan but a Toyota. He then gave me a paper with a lot of figures but didn't care to explain, but to ask me to sign. . "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
GUERNSEY, GB - Reviewed by PIERS - 30 July 2018
" No problems "
" No complaints "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by IAN - 28 July 2018
" Overall the car was good and I was only charged what was promised, which is a nice change for a rental company. "
" Overall good this time, but I've had too many poor experiences in the past with them to recommend them to others at this point. The desk staff at pick up was also a bit rude, and the "Excess coverage" policy, once explained properly at the desk, is really non-existent, which is a big problem. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NORTHAMPTON, GB - Reviewed by JOHN - 21 July 2018
" Quick and easy to book. "
" Counter staff person was surly. Questioned my reasons for hiring a car in Northampton when my home address is Edinburgh. Did not provide the sort of customer service that I have experienced before with Hertz and other car hire companies. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by NEIL - 15 July 2018
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by JOANNA - 13 July 2018
" good will recommend "
" car had a very poor engine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ANDREA - 11 July 2018
" We sent an email about our delayed flight and auto Europe did not communicate that important information to hertz. The booking was cancelled when we got there "
" They manage to remediate auto Europe mistake "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAIFUL AZAM - 11 July 2018
" Car condition & ease of collection are good. However still confuse on charges. Understood total charges will be GBP142.99. Charged 09/06 - One way fee GBP49.99. Charged 25/06 - Charged another GBP42.00 << What is this for?? "
" Car condition & ease of collection are good. However still confuse on charges. Understood total charges will be GBP142.99. Charged 09/06 - One way fee GBP49.99. Charged 25/06 - Charged another GBP42.00 << What is this for?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by MARTIN - 09 July 2018
" Excellent staff and cars. Just take the £12 fuel option so you can return empty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 07 July 2018
" Price was reasonable "
" Very long wait to collect the car at LHR. Hertz were very inefficient in handling delivery of the car with a wait of almost 2 hours. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
EXETER, GB - Reviewed by JOHN - 05 July 2018
" Very Pleased "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THETFORD, GB - Reviewed by WILLIAM - 05 July 2018
" Wahoo "
" Great thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by ROBERT - 04 July 2018
" Very nice clean car and friendly welcome . Very helpful person at pick up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GUILDFORD, GB - Reviewed by TRACEY - 02 July 2018
" See previous comments "
" The only issue I had was that the interior of the vehicle was not very clean when we received it. Otherwise was extremely happy with the vehicle and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by RODERICK - 01 July 2018
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANIL - 17 June 2018
" It was a great experience driving the car . "
" It was great experience with Hertz . But due to some damage they have charged me 90 GBP , since I have take the insurance from you , kindly advice how to go about to claim the insurance from insurer ? "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE - 15 June 2018
" Great price & service ... I'll be back "
" Perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 13 June 2018
" They would accept the additional insurance I took out so I had to pay for more "
" The wait for the car was longer than the flight to be then told the car I'd booked wasn't available so either wait or pay for an upgrade "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
OXFORD, GB - Reviewed by ARIAN - 13 June 2018
" Fantastic "
" Very good cars and newest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILTON KEYNES, GB - Reviewed by HARSHIT - 12 June 2018
" Overall, a satisfactory experience. Auto Europe services were swift and good. But I am slightly disappointed with Hertz for the reason I have mentioned. Thanks. "
" I booked for Group C car (Vauxhall Astra or similar) for boot space. I was provided with a new Audi A1. Though the car was good, but the boot space for luggage was cramped. It could take 1 medium size suitcase and a small bag only. My children had to travel for 10 days of road trip with a medium size bag which had to be kept on the rear seat in between them. They had lot of discomfort due to this. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LUTON, GB - Reviewed by PAULINE - 18 May 2018
" Efficient process "
" Good car at a reasonable price "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by HENRY - 18 May 2018
" Found it difficult to locate return point at airport. Overall experience. was excellent. Lovely staff and lovely car Thank you very much "
" Found it difficult to locate return point at airport. Overall experience. was excellent. Lovely staff and lovely car Thank you very much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BILL - 17 May 2018
" IIT took leeess than 10 minutes to be handed the keys "
" Very pleasant & efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 16 May 2018
" As always, easy booking process and good rates. "
" Nearly 2hr wait to collect car. Not even sure I would receive what I booked. Finally got the car, which was described as brand new with only 10km on clock. However, it had more than 2000km and several unrecorded damages. When I returned the car I was informed I may have to pay a penalty. Everything was eventually resolved to my satisfaction but the whole experience has put me off renting from Hertz ever again. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LUTON, GB - Reviewed by VYTAUTAS - 15 May 2018
" I am still waiting for my deposit to see if everything is ok "
" At the drop off, there were no visible personnel to get back and at the counter they told me just to leave keys (and as I was hurrying to plane i did that). I am waiting now for refund of deposit. If it is possible to know, when I can expect that? Besides this, everything was fine (at pick up a bit too slow) "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by LYNNE - 14 May 2018
" Everything passed smoothly "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MARTIN - 10 May 2018
" Very Happy "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 01 May 2018
" Good service but needs an app and also transfer deals to renter rather than rent provide "
" Waited nearly an hour at Edinburgh airport to pick up a car My flight time was the same "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PATRICIA - 28 April 2018
" Very easy and straight forward from booking to dropping off. "
" Always nice cars. I did ask for the car advertised which I booked but 1 wasnt available, but they did check. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PHILIP - 03 July 2015
CHELMSFORD, GB - Reviewed by SARAH - 02 July 2015
LIVERPOOL, GB - Reviewed by JOANNE - 02 July 2015
" There was no pick up point due to the dact i have to be getting off a train.. which is stated apparently in the small print on my receipt it tells the customer this... mine didnt. "
" 1) there was no pick up point and I had to walk about 20mins to showroom. To collect the car. 2) I was NEVER told that there was a £200 deposit.. my TOTAL was 167.60 according to my paperwork. 3) Was encouraged to take out cover for tyres and windows even with the super excess I purchased on the hiring from you. 4) the car actually had a puncture and I was told it was my fault! I WILL NEVER USE THIS COMPANY EVER AGAIN.. "
DURHAM, GB - Reviewed by MOHSIN - 02 July 2015
" Very rude unprofessional staff , rip of, not helpful, rubbish staff,rubbish service. Not happy at all. Call centre is out of uk middle of no where. Cant even make complaint. All in all ZERO. Nightmares. Useless staff on call centre. Very raicist. Doesn't know how to speak to customers. Dont use them. They give you cheap qoute then add money on the top. What a joke. "
LONDON, GB - Reviewed by GORDON - 01 July 2015
NEWQUAY, GB - Reviewed by BARBARA - 30 June 2015
" Just a bit disappointed that over 70s now charged more so I have to drive all the time as my husband is still as capable a driver as myself and we seem to be a nation of 70 being the old 80 if you see what I mean. "
" As above "
GLASGOW, GB - Reviewed by IRENE - 30 June 2015
" immediate attention at the parking lot by extremely pleasant (Polish?) colleague, helpful with the car, charming, very quick attention on return, very efficient and pleasant - you need to hang on to this colleague! "
LEEDS, GB - Reviewed by GERALDINE - 30 June 2015
" Had a query when I first contacted Auto Europe about the terms & conditions. The call centre contacted the hire car company for me and found out the answer to my query. "
" I was a bit concerned as I'd never hired a car before but it was so easy. I was particularly lucky as my car was uprated so I got to drive a lovely car for a bargain price. "
DARTFORD, GB - Reviewed by SHAISTA - 27 June 2015
DOVER, GB - Reviewed by EVONNE - 24 June 2015
" polite & very helpful staff "
BRISTOL, GB - Reviewed by DAVID NEIL - 24 June 2015
" OK, but car not ready on arrival "
EDINBURGH, GB - Reviewed by SHAUN - 23 June 2015
LEICESTER, GB - Reviewed by JACQUELINE - 22 June 2015
" I was shocked to have to pay 40 pounds on top of the hire fee because I was not returning the car to the same place it was hired from. As Hertz is a country wide company I feel this was excessive. I will not be using this company again when I need to hire a car which I do regularly as I live in France. . "
BRISTOL, GB - Reviewed by HELEN - 22 June 2015
NEWQUAY, GB - Reviewed by DAVID - 19 June 2015
" Very good "
" Exterior of car was dirty when we collected it. And the windscreen washer fluid ran out on as we were driving the 60 miles or so to our hotel - it had obviously not been filled up. Very sloppy. When I took the car back I told the man on the desk and he said he would give the relevant person a rollicking. But they should surely have better quality control. "
LONDON, GB - Reviewed by ELIZABETH AGGIE SOONG - 17 June 2015
" I made a wrong date and turned up a week early! The speed and efficiency of solving the problem was superb. Thanks! "
" Good people working at the airport and a great value car. "
LEEDS, GB - Reviewed by PETER - 17 June 2015
" Keep doing it ...it's good. "
" Everything excellent. "
LEEDS, GB - Reviewed by KIM - 15 June 2015
LONDON, GB - Reviewed by HENRY - 15 June 2015
" None "
" Difficulty of finding Hertz (and all rental car offices) location at Gatwick when one lands at North Terminal. "
LONDON, GB - Reviewed by ROGER - 15 June 2015
" I returned my car 20 mins late due to bad weather and having to wait 15 mins to fill up the car. I have been charged by Hertz for an extra days rental and a late return fee of £27. If they don't refund this I will not use Hertz again. "
NOTTINGHAM, GB - Reviewed by CHRISTOPHER - 14 June 2015
NOTTINGHAM, GB - Reviewed by NICKOLAY - 14 June 2015
" I am completely disappointed by your service as this reservation appeared not to be valid. When we arrived to pick up at East Midlands Airport from Herz, there was no car available. This made us make another hire through another company and pay once again, have to wait additional few hours and waste half of our day. Herz said to be cancelling and fully refunding my money but I have not received any proof they have done so a week later. This is unacceptable behaviour not to mention that no one compensated me for the trouble your system caused me. "
" I am completely disappointed by your service as this reservation appeared not to be valid. When we arrived to pick up at East Midlands Airport from Herz, there was no car available. This made us make another hire through another company and pay once again, have to wait additional few hours and waste half of our day. Herz said to be cancelling and fully refunding my money but I have not received any proof they have done so a week later. This is unacceptable behaviour not to mention that no one compensated me for the trouble your system caused me. "
NORWICH, GB - Reviewed by MARGREANN - 13 June 2015
LONDON, GB - Reviewed by BILL - 12 June 2015
LONDON, GB - Reviewed by KATHRYN - 12 June 2015
" My flight was delayed by an hour and a half and the hertz agent was there waiting after the office should have closed, good service. Thank you "
OXFORD, GB - Reviewed by PETR - 10 June 2015
EDINBURGH, GB - Reviewed by DANIELA - 10 June 2015
EDINBURGH, GB - Reviewed by DANIELA - 10 June 2015
LIVERPOOL, GB - Reviewed by DAVID - 09 June 2015
PLYMOUTH, GB - Reviewed by BRYAN - 09 June 2015
" Very happy as usual with the efficient Auto Europe staff BUT when I ask for a MINI CAR or SIMILAR size I expect to get one when I collect the car NOT an upgrade to a larger car which has a greater fuel consumption! It happened again with me in May I arrived at HertZ to be told there was no Mini car and had no choice but to take a Corsa for a day after my insistant request for the management to organise a mini car for the next day. I give Hertz their due - they went out of their way to address the latter and a Skoda citigo was waiting for me the next day. RECOMMENDATION: If a Car Hire Company cannot supply the specific size of car your customer requests then said customer should be notified of the situ prior to his/her collection! "
" Bearing in mind the above comments, why is it that hertz personell assume that, owing to demand exceeding supply, a customer will automatically accept an upgrade? I specifically wanted a mini class vehicle and was not advised in advance that one was not available initially RESULT: I had to drive a Corsa for a day and return for a mini car the next day; one which, I might add, was an excellent drive with a low fuel consumption over the week ( the key point I made when ordering the car!). Hertz have me on file they should know, based on previous business with them, of my specific requests for a mini class car. Having said that, the PLymouth staff went out of their way to find me a mini replacement for the next day much appreciated! "
NEWCASTLE, GB - Reviewed by JOHN - 08 June 2015
NEWCASTLE, GB - Reviewed by ROBERT - 07 June 2015
" Problem with the car hertz were not responsive "
LONDON, GB - Reviewed by RICHARD - 04 June 2015
" The original booking was for a compact class car at a much higher price. I noticed that prices had dropped and swapped the car That was cheaper, but still in the same class. I was surprised that I didn't get the best rate for booking early. "
" The car had a smeary windscreen on the inside which was distracting when the sun was low in the evening. I cleaned the windscreen when I got to my destination. "
LONDON, GB - Reviewed by PATRICK - 04 June 2015
CHELMSFORD, GB - Reviewed by KENNETH - 04 June 2015
" This was the first time that I have used Auto Europe In this country, having used them on a number of occasions in Europe I have no hesitation in recommending them to my friends and Family. "
LONDON, GB - Reviewed by THOMAS - 03 June 2015
DURHAM, GB - Reviewed by DR. PHILIP - 01 June 2015
" Lauren and Demi were very helpful and understanding. "
" The service is very convenient and affordable. "
GLASGOW, GB - Reviewed by CAROL - 31 May 2015
BRIGHTON, GB - Reviewed by PAULA - 31 May 2015
" Always excellent service. Very friendly staff. I would suggest that they keep customers details (driving licence number etc) so that they don't have to enter the same information every time. But I am very happy with the service. "
PLYMOUTH, GB - Reviewed by NEIL - 29 May 2015
" Great service, great price, great car "
" Great service, great price, great car "
SOUTHAMPTON, GB - Reviewed by RICKY - 29 May 2015
" Initially offered car with significant wing mirror damage. But dealt with this professionally and quickly. It would be good if one could specify preference for diesel. "
EAST MIDLANDS, GB - Reviewed by JAMES - 29 May 2015
" the staff were kind, friendly , and helpful "
DERBY, GB - Reviewed by ANTONIO - 28 May 2015
LONDON, GB - Reviewed by NATASCHA - 28 May 2015
BIRMINGHAM, GB - Reviewed by SHIVA KUMAR - 28 May 2015
" Good rental offer with good insurance cover. "
" I was very disappointed with Hertz service because I wasn't given car on the date which I booked for ! They made me to come back next day to collect the car. I lost one day because I have to re-visit Hertaz to collect car which I supposed to be collected a day before ! Staff was not very supportive and helpful. just provided leaflet and asked to talk to customer service for any complaints/issues. This is not the way to behave with customer and they were not apologetic for this incident. Because of this I have to loose one day of my holiday and bookings I made for my holiday were gone. who is going to pay for that ? If car was unavailable they should have update us well before.Hope this doesn't repeat with any other customer! "
EDINBURGH, GB - Reviewed by DAVID - 27 May 2015
" No handbook in car "
GLASGOW, GB - Reviewed by JONATHAN - 27 May 2015
BIRMINGHAM, GB - Reviewed by YOGENDRA - 27 May 2015
" Booking process was easy and prices are good comparing to other. "
" I DO NOT recommend HERTZ to others. Their customer service is WORST. I have booked the Ford Galaxy 7 seater and when I went to pick up the car, there are no 7 seater available. They offer me manual instead of Automatic. They offer me 5+2 where you can not fit any luggage. When I ask, why they did not update about car availability they don't have an answer and they suggest me to call the customer service if I want to make a complaint. I end up having a 7 seater car where I can not carry all my luggage and also there is not enough leg space. Very Very disappointed with HERTZ. "
GLASGOW, GB - Reviewed by KENNETH - 26 May 2015
" Much better than hertz in Malaga airport "
INVERNESS, GB - Reviewed by DIANA - 25 May 2015
EDINBURGH, GB - Reviewed by MICHAEL - 24 May 2015
" Auto Europe are OK. This is the second hiring via Hertz at Edinburgh with you this month. Once again the service from Hertz was very slow. The desk staff spend ages trying to sell upgrades, insurance etc and show no sense of urgency if there is a queue. Then you have to go through a second process before leaving the car park. Alamo, Enterprise & Inter Rent are much better. I've used them all. I suggest you discontinue using Hertz - it does your reputation no good. "
" See above. They are hopeless. "
HULL, GB - Reviewed by MELANIE - 23 May 2015
" I requested a Ford Focus because I am familiar with them, so was initially disappointed when it was given a Hyundai i30 as I had no idea as to the quality or safety in an accident of that vehicle. Very good value for money. I will definitely use Auto Europe again if prices are competitive. "
" Very polite and helpful. No hidden charges and no hard sell for additional products and insurance. Deposit system could have been clearer, not advised clearly until I telephoned to confirm. No problems with car, which was very comfortable, but surprised staff didn't know the size of the engine of the car they were providing or it's emission levels. "
BRISTOL, GB - Reviewed by PRAMODCHANDRA - 20 May 2015
EDINBURGH, GB - Reviewed by JOHN DAVID - 20 May 2015
" Excellent service "
" Ordered a large station wagon / estate with manual gears but got a people carrier (Ford Galaxy) automatic. Not much in way of apology. "
LEEDS, GB - Reviewed by SUSAN - 19 May 2015
" Didn't like car - MG? Felt a poor substitute to a Skoda Octavia. I took the super cover from auto Europe but Hertz said if there had been an issue I would have to pay them and then claim from auto europe. I felt this was unclear and that Hertz were playing on this, perhaps hoping I might take extra cover. "
LONDON, GB - Reviewed by FILIPPO ROBERTO - 19 May 2015
" Limited info/ visibility of options on website "
" car was different, even if in the end it was ok "
LUTON, GB - Reviewed by JAMES - 19 May 2015
GLASGOW, GB - Reviewed by JANE - 18 May 2015
" Excellent customer service both at collection and drop off. Very friendly and happy staff. "
" Simple things make all the difference. I was met on returning car by a lovely man who brought me an umbrella to keep me dry. So thoughtful. "
SOUTHAMPTON, GB - Reviewed by STEPHEN - 18 May 2015
" Always good service and best price "
LONDON, GB - Reviewed by ILIAS - 17 May 2015
" I am a Hertz Gold Plus rewards customer, and cannot have the privileges of this Gold membership when I book through Auto Europe. Can this change? "
" I am a Hertz Gold Plus rewards customer, and cannot have the privileges of this Gold membership when I book through Auto Europe. Can this change? Hertz was not notified for my Gold status and did not made arrangements for free upgrading!! However the car I was given, it was fine!! "
EXETER, GB - Reviewed by LISA - 17 May 2015
PLYMOUTH, GB - Reviewed by BRYAN - 16 May 2015
" After last year's chaos with Avis very impressed with Hertz via yourselves ! Got the Car I wanted ( Pikanto), the colour I wanted, and you covered me @ reasonable rate for any potential damage that might have occured. Also UNLEADED was emphasised verbally ( unlike last year when diesel was emphasised verbally, I didn't get the car I wanted and it was a petrol engine! Cost me over £200 extra in the end: that after being initially card charged 2 amounts which took my overdraft way over it's limit for 1 week until the ACTUAL cost of damage was finalised! The bank were very understanding and waived any charges). 3 cheers for your £25 charge to cover cost of any damage charges by hire company! Thanks for yet another 'Good Value' week "
" Excellent PR service and got the car requested!! ( not an upgrade which annoys me intensely). A slight worry over the potential £900 charge for damage deposit before actual cost determined, but AE covered that problem. A 'Good value' experience! "
GLASGOW, GB - Reviewed by JOHN - 15 May 2015
" Very long wait at Glasgow - c.45 minutes - to collect car. Sales person tried to sell me every add-on, including insurance to cover the excess, even though he could see I already had it through Auto-Europe. Otherwise the service was good. "
BIRMINGHAM, GB - Reviewed by STUART - 14 May 2015
BRISTOL, GB - Reviewed by JOHN - 14 May 2015
" Straightforward and friendly service at Bristol airport "
LEEDS, GB - Reviewed by JOHN - 14 May 2015
LONDON, GB - Reviewed by PAULINE - 13 May 2015
" User friendly website, competitive prices and clear instructions once booked. "
" Collection and return of car very straight-forward. Staff extremely pleasant and helpful. "
EXETER, GB - Reviewed by PHILIP - 12 May 2015
" was dissapointed the rental would have cost over 50 pound for satnav where the car was only 30 pound dont figure they should take large security and make rental more realistic price other part of hire great "
LONDON, GB - Reviewed by FABRIZIO - 11 May 2015
" Everything it's great except if I return the car in a different location, then the quotation you give its not clear and transparent "
" Very professional! "
EXETER, GB - Reviewed by SIMON - 11 May 2015
EAST MIDLANDS, GB - Reviewed by ALISDAIR - 07 May 2015
BRISTOL, GB - Reviewed by ALISTAIR - 05 May 2015
EDINBURGH, GB - Reviewed by MICHAEL - 04 May 2015
" Service at the desk was very slow then a further stage of admin in the car park. I've hired through you with Alamo, Europcar, Enterprise and Inter Rent at Edinburgh. All OK but Hertz hopeless on this occasion. We left the car park an hour after touch down - not great when you get up at 5 am for an early appointment. "
BRIGHTON, GB - Reviewed by COLIN2 - 30 April 2015
" All good "
" All good "
LEICESTER, GB - Reviewed by DILIP - 15 April 2015
" Very competitive rates !!!!...Excellent service "
" upgraded car !! FOC "
LEEDS, GB - Reviewed by CARL - 13 April 2015
" Always a pleasure! "
" Pleased but my deposit was put back onto my card, then I had a new booking that took a new deposit out of my bank account; so at the moment I'm minus £400 & not very happy about it. "
SOUTHAMPTON, GB - Reviewed by IAN - 07 April 2015
" The booking through Auto Europe was very easy as usual. Plenty of choice provided. "
" Very efficient service at pick up and return. "
EDINBURGH, GB - Reviewed by AMARJEET - 05 April 2015
" Staff was very help full and friendly, car was good also. "
" Recommends to any one. "
GLASGOW, GB - Reviewed by ROLAND - 26 March 2015
" very pleasant and helpful tele sales staff "
" Staff exceptionally friendly and accommodating "
LONDON, GB - Reviewed by PETER - 25 March 2015
" We were very satisfied with the service "
" Your return staff was extremely helpful. Hertz corporate attitude was lacking in customer focus "
LEEDS, GB - Reviewed by CARL - 10 March 2015
" Nice & straight forward. "
" Always a pleasure! "
BOURNEMOUTH, GB - Reviewed by IAN - 03 March 2015
" 100% "
" Unfortunately no group "C" cars available and charged for fuel on returned full tank. All sorted out in 30 minutes. Two Nissan Notes and keys were confused. Normally Hertz are great and this mistake should not tarnish their normally perfect service. Well done Hertz Bournemouth Airport for swift rectification. "
BASINGSTOKE, GB - Reviewed by DAVID - 23 February 2015
" Did not realise that the extra insurance was not through hertz rental but through you instead, was not made clear at the time of booking "
" Very helpful and attentive staff, have used this branch of hertz a number of times and will continue to use them as never have any problems with them "
WALTHAMSTOW, GB - Reviewed by ALAN - 02 February 2015
" Excellent service, competitive prices "
" Excellent - except the petrol tank was not full (I reported this to the person at Hertz). "
LEEDS, GB - Reviewed by CARL - 28 January 2015
" Very pleased, friendly service at Hertz. "
" Friendly service at Hertz. "
LONDON, GB - Reviewed by ATHANASIOS - 07 January 2015
" Very smooth and effective electronic services. "
" To return the car I was given a wrong postcode to use with the GPS and had lost valuable time to find out the location return the car by stopping and asking people here and there. I cought up with my flight by last minute!!!! Quite stressful. "
GLASGOW, GB - Reviewed by MARTIN - 07 January 2015
" Like the reassurance of additional insurance cover to repay excess in the event of an accident. "
" No major issues but key fob did not work resulting in alarm going off several times with manual unlocking. "
ABERDEEN, GB - Reviewed by PAUL - 06 January 2015
" All very straightforward as usual "
" Receptionist was quite rude and we were kept waiting for the car for a long time "
LONDON, GB - Reviewed by DAVID - 06 January 2015
" Easy booking system, good rates, good quality vehicles. "
" At Stansted, great location - nearest to terminal. Good standard of vehicle "
WORCESTER, GB - Reviewed by ROBERT - 02 January 2015
" Good service, excellent web site and straight forward booking procedure. "
" Good, friendly service, no problems. Competitive on price and a convenient location. "
MORDEN, GB - Reviewed by ANDREW - 31 December 2014
" Efficient staff made a change to me booking so I could pick car up earlier in the morning. "
" Exceeded my expectations, as the car was roomier than the one expected. No complaints about anything. Car was presented cleanly and with full tank of fuel. "
PETERBOROUGH, GB - Reviewed by MARK - 30 December 2014
" Very professional company .very easy to arrange car hire with great prices .easy to understand the website and print of voucher "
" Very professional with dealing with my booking. "
LEEDS, GB - Reviewed by SUSAN - 13 December 2014
" Excellent from start to finish. Profesional competant service, great car presented well. Easy to arrange, collect & return. Yes I would recommend & use again. "
" Very satisfied with customer service & car. Nothing to recommend as everything was as requested. "
EAST MIDLANDS, GB - Reviewed by ROBERT - 11 December 2014
" Straight forward transaction. Will use you again. Thanks. I took out seperate excess insurance because yours is a little on the expensive side. "
" Had to wait 25 mins to be served! Not good enough when we'd been travelling all day. "
SOUTHAMPTON, GB - Reviewed by CHRISTOPHER - 01 December 2014
" great service quick easy and friendly "
" great service from a great car hire company "
SOUTHEND, GB - Reviewed by ROGER - 28 November 2014
" Good service, very organised. "
" No problems at all, very professional. "
LEEDS, GB - Reviewed by JAMES - 26 November 2014
" Web site very quick and easy to use. Very pleased with this hire. "
" Arrived at Leeds Bradford Airport quite late 10.30pm, staff at desk where very helpful and friendly. I had my car within 10 minutes. Very good experience. "
NEWCASTLE, GB - Reviewed by MOHAMMED - 17 November 2014
" Cheapest and value for money, Will rent through Auto Europe again and recommend others. "
" Value for money. Found cheapest among other named company. Would recommend. "
BASINGSTOKE, GB - Reviewed by GODFREY - 14 November 2014
" Every thing was totally satisfactory. "
SOUTHEND, GB - Reviewed by COLIN - 12 November 2014
" Booking is quick and very easy. "
" Good service. No attempt to "push" declined services / facilities. The car was in good condition, clean and everything worked. "
WOLVERHAMPTON, GB - Reviewed by SHARON - 09 November 2014
" offers good rates "
" offers good rates for car rentals "
SLOUGH, GB - Reviewed by LEANNE - 07 November 2014
" When trying to call auto Europe, the call took a while to answered other wise the staff were friendly enough. "
" Good service. Great car. "
NEWQUAY, GB - Reviewed by CAROLINE - 30 October 2014
" Quick and easy to book and pay "
" Quick pick up of the car. Very good car for the price paid. staff friendly, "
ABERYSTWYTH, GB - Reviewed by JUSTIN - 29 October 2014
" everything went well and i got my car on time,keep it up. "
" everything went well, i got my car on time and even the extension i asked for was dealt with professionally. "
FAREHAM, GB - Reviewed by JOHN - 29 October 2014
" Great Service & good price "
" Very helpful and easy check-in for Car. "
PLYMOUTH, GB - Reviewed by DONNA - 29 October 2014
" Had to wait 30mins to receive conformation email, but other than that really easy. "
" Staff where lovely, very helpful and quick simple car hire. "
LIVERPOOL, GB - Reviewed by JOHN - 20 October 2014
" very good and well organised "
" a very warm welcome from all the staff at hertx very helpful in answering all my questions "
GLASGOW, GB - Reviewed by VIVIAN - 13 October 2014
" Everything arranged satisfactorily. "
" Efficient, prompt friendly service. "
EDINBURGH, GB - Reviewed by THOMAS - 04 September 2014
" very pleased with the service "
" excellent service "
LEEDS, GB - Reviewed by CARL - 02 September 2014
" Easy to deal with. "
" Lovely staff. "
BIRKENHEAD, GB - Reviewed by MARTIN - 31 August 2014
" Not the car I originally asked for but the replacement was perfectly adequate "
" Extremely helpful and polite staff at the Birkenhead centre. Please pass on my compliments to them "
NORTHAMPTON, GB - Reviewed by HISHAM - 23 August 2014
" Very helpful "
BEDFORD, GB - Reviewed by NOAM YOSEF - 19 August 2014
" Simple booking. Flexible changes policy. Price i liked in a busy season. Will come again! "
" Car exeeded my expectations. SatNav in dashboard no extra charge was great comfort. Full to full fuel tank policy - none of that messing about. Very pleasant, fast service with a smile. Well, it's just that the steering wheel was on the wrong side, couldn't stop getting into the passenger's side with no one to drive me (-: All in all had a great, smooth experience! "
EXETER, GB - Reviewed by BRIAN - 16 August 2014
" The experience was extremely efficient from the online booking to the return of the car rental. "
" The car rental experience was excellent and the staff were amazing. I left a jacket in the washroom at their office after dropping off the car and only realized it when I was at the train station. The lady in the office drove down in her own car to bring it to me. Very, very impressive. "
SWANSEA, GB - Reviewed by SANDRA - 16 August 2014
" Excellent service would book again "
" Excellent service "
MANCHESTER, GB - Reviewed by MARK - 15 August 2014
" Everything went seamlessly. No problems, no delays. "
" Efficient. Polite and professional. "
DERBY, GB - Reviewed by SUSAN - 12 August 2014
" Website very easy to use. Very satisfied with the service. Would definitely use the site again. "
" Not the first time I have used Hertz. Always satisfied eith service and vehicle supplied. "
EDINBURGH, GB - Reviewed by DAVID - 05 August 2014
" Everything was fine. No problems. "
" No problems. Staff were helpful and friendly. "
SOUTHEND, GB - Reviewed by KAREN - 05 August 2014
" Easy to use service, nice car and good value for money. "
" Nice member of staff, nice car. "
BOURNEMOUTH, GB - Reviewed by PAUL - 31 July 2014
" Very pleased with the way they dealt with a late flight time change. "
" Found damage on car that had not been identified by Hertz. "
MANCHESTER, GB - Reviewed by JOSEPH - 30 July 2014
" everything went smoothly, no problems. "
" very good service, got a free upgrade to a nicer car! "
EDINBURGH, GB - Reviewed by MILJENKO - 30 July 2014
" we had some troubles in finding some details on web (like Pick up and Drop of) "
" Long waiting on Pick up. Was surprised while we got even better car than promised "
BEDFORD, GB - Reviewed by ROBERT - 16 July 2014
" excellent service "
WATFORD, GB - Reviewed by ROBERT - 11 July 2014
" All good "
" Agreeable "
BOLTON, GB - Reviewed by STELLA - 09 July 2014
" Great prices and very efficient service. "
" Efficient, friendly service and will definitely use Hertz again. "
STANSTED, GB - Reviewed by MARC - 28 June 2014
" awesome service, great price and all was as it looked "
" very easy to deal with, very efficient and no hassle "
SOUTHEND, GB - Reviewed by PATRICK - 27 June 2014
" very pleased with the service you provide....not time wasting & super vehicles. "
" very polite members of staff "
BIRMINGHAM, GB - Reviewed by SANJAY - 25 June 2014
" Easy to use, go through and understand. Great value for money. "
" Got given a better car than expected. Good, straight forward service. "
LONDON, GB - Reviewed by INGMAR - 16 June 2014
" good price (hertz for same station/category was 3x more expensive) "
" Better car than booked. Tank was just 7/8, got it documented by counter staff, returned 7/8, told counter staff. Got invoices for fuel, complained, they re-charged the fuel penalty. Similar to Europcar, their processes are very weak. "
READING, GB - Reviewed by JAMES - 06 June 2014
" Everything worked as it should. "
" Friendly receptionist and surprisingly nice car. Fiat 500l. "
GLASGOW, GB - Reviewed by MICHAEL - 24 May 2014
" Always easy, usually cheapest. "
" I use Hertz as the preferred rental company. Cars are always good and in most locations really well organised. When dropping off at Glasgow the person receiving the return cars should be more easily identified. "
EXETER, GB - Reviewed by HAROLD - 20 May 2014
" All went smoothly, thankyou. "
" Very polite, both in and out all went smoothly. "
LONDON, GB - Reviewed by KEITH - 11 May 2014
" Excellent service. Car was just right. "
" Outstanding. Quick, efficient and friendly "
BIRMINGHAM, GB - Reviewed by STUART - 06 May 2014
" apart from a glitch with the petrol gauge when returning the car, we had marvellous service and will not hesitate to use the service again "
" very efficient, pleasant staff "
BARNSTAPLE, GB - Reviewed by PAWEL - 05 May 2014
" good service "
" very good service but office is about 4 miles from city center of Barnstaple "
EXETER, GB - Reviewed by LEE - 16 April 2014
" Great service and great prices, beat found on Web. Easy booking and great communication with details sent via email of all that was required. Very happy with service. "
" Car booked was different to what was offered by hertz, advised them off this and they were great at sorting out and changing the car. Actually got an upgrade for free and was really happy with the service they provided. "
GLASGOW, GB - Reviewed by ELAINE - 11 April 2014
" The only complaint I have is that I did not know about the £200 retention fee you have to leave when picking up the car (having never hired a car before). Also I was not informed that it could take between 10 and 14 days to go back on my card. Fortunately it actually only took 3 days from the return car but it should have been explained to me when I got the car in the first place. "
" When I went to pick up the car a member of staff named John was there to hand over the car to me. I have never had a hired car before so was a bit nervous about it and it was a brand new car into the bargain. Even though it was a very wet day nothing was a problem to John. He took me over everything I was unsure about the car and did a little test drive with me. His instructions were very helpful and I left the car park feeling comfortable about the car. Everything about the actual hire went very smoothly and I would use hertz again without hesitation. "
LONDON, GB - Reviewed by JULIE - 08 April 2014
" First time I have used Auto Europe, but I will definitely be using them again for all my car hire. Very competitive prices and excellent service. Thank you. "
" I was given an up grade, and was extremely pleased with the service I received, plus the calibre of the car. The lady that served me was very friendly and helpful. "
SOUTHEND, GB - Reviewed by WILLIAM - 26 March 2014
" Your service is very good "
" Good car, good service "
OLDHAM, GB - Reviewed by PAUL - 10 March 2014
" Initial trepidation not knowing the company was soon dispersed, cheaper than Hertz direct, amazing. "
" Easy to extend and at the same price as Auto Europe, could not be better. "
BIRKENHEAD, GB - Reviewed by CHRISTINE - 29 January 2014
" So straightforward. No hassle at all. I would definitely use them again "
" The staff in Birkenhead Hertz were second to none. They were friendly, helpful and went out of there way to make the whole thing easy for me. "
SOUTHEND, GB - Reviewed by SUSAN - 23 January 2014
" Very pleased with service and the staff were very helpful. The car supplied was clean and easy to locate in car park and to return. "
" I would definitely use the services again as the prices were very reasonable. "
SOUTHEND, GB - Reviewed by ROBERT - 21 January 2014
" Last minute booking and collection /drop off all quick easy. "
EXETER, GB - Reviewed by TERENCE - 06 January 2014
" Very efficient .Good price . "
" The car sound system did not work .The rear windows were dark tinted which made backing thru narrow Devon lanes a problem . "
STANSTED, GB - Reviewed by ALAN - 06 January 2014
" No problems, good service and communication was provided by Auto Europe. "
" I encountered 2 problems with the service from Hertz,firstly when i drove from the hire station and encountered heavy traffic in bad weather i attempted to use the windscreen washer and discovered there was no water in the washer bottle leaving me with restricted vision for several miles until i could pull over at a garage to fill the bottle myself. Secondly when i attempted to put fuel in the car the check list from Hertz stated the vehicle was a diesel engine, i was sure it was,t so did not risk re-filling with fuel untill i was sure what the correct fuel was. I took the car to a nearly garage where a proffessional mechanic confirmed the car was indeed a petrol engine! 2 mistakes which could have proved to be dangerous/expensive to fix. "
LONDON, GB - Reviewed by PETER - 30 December 2013
" Good price and easy to book "
" Waited 45 minutes for the car. Car accessory port not working so could not charge iPhone. Hertz are traditionally 'expensive' but I did not experience any quality of service. "
SOUTHEND, GB - Reviewed by KEVIN - 29 December 2013
" The initial booking with Autoeurope was efficient as usual, however I needed to extend my booking for two more days, unfortunately I was not able to do this with Autoeurope. After contacting your agent by telephone it was suggested that I contact Hertz directly and was able to extend the booking without problems. "
" I was impressed that the gentleman working for Hertz knew my name when I approached the desk to collect the car which was a nice personal touch. Unfortunately the additional two days booking i made with the central booking at Hertz did not seem to be on the system, however the gentleman on the desk fixed this without any problems. This was the first collection I have made from Southend Airport and I was impressed that the car hire collection point was immediately in front of the terminal building so no shuttle buses or long walks between the terminal and the car I hired. Dropping off the car was just as efficient due to the proximity to the terminal and the same gentleman at Hertz processing the car return. "
MANCHESTER, GB - Reviewed by KEN - 07 December 2013
" The hire went well (Hertz - Man Airport). I particularly applaud the Auto Europe system of confirming with the hirer on the subject of fuel (I always return with a full tank). The system of purchasing a full tank + returning empty is so very flawed - it is a rip-off - the hirer always loses financially and frankly there is a real possibility of running out of petrol on the return journey - to be faced with motorway tow charges / being stranded or worse ..... Please do not use those hire companies who insist on doing this. Thanks again. "
" The Hertz experience was good. I had a vehicle with some damage and an electronic defect but it was pointed out to me by the staff at the pick-up - no problems. I actually extended the hire by several days (same good rate) and I returned the car to Heathrow after a family emergency. It was difficult to get through on the phone to the Man airport office but once connected it was arranged very easily and I had no surprises with the charges which were clearly communicated. Drop off at Heathrow was great. "
HARLOW, GB - Reviewed by JOHN - 27 November 2013
EAST MIDLANDS, GB - Reviewed by JANE - 19 November 2013
" great service thankyou "
" thankyou to the staff at East Midlands Airport who were very helpful and welcoming "
LIVERPOOL, GB - Reviewed by DONALD - 18 November 2013
" Excellent, as usual "
" Aso excellent, as usuall "
GUILDFORD, GB - Reviewed by SALLY - 03 November 2013
" Excellent information on website, good value and good service "
" Efficient and excellent car "
BIRMINGHAM, GB - Reviewed by WONDWOSSEN - 26 October 2013
" I am speechless because I am really satisfied "
" Excellent "
LONDON, GB - Reviewed by MICHAEL - 26 October 2013
" No problems, very satisfied with the service. "
" Smooth pick up and drop off, very satisfied "
LEEDS, GB - Reviewed by NEIL - 21 October 2013
" For some reason I was unable to download the voucher from your web site. I called your helpline and the problem was resolved by your staff member sending the voucher direct to Hertz. Very efficient. "
" Quick helpful service with clear instructions and advice. "
NEWQUAY, GB - Reviewed by CHARLES - 04 August 2013
" Very helpful and efficient "
" Very helpful "
PLYMOUTH, GB - Reviewed by MARK - 04 August 2013
" all good, car was as expected and good clean and nearly new "
" did their job well, car was waiting when i arrived, top job. "
BRISTOL, GB - Reviewed by MICHAEL - 20 July 2013
" I've never had any problems with Auto Europe as such but I did have problems with this hire "
" 1)Their handover service at the airport was somewhere between off-hand and rude. 2)The car was a small Mitsubishi rather than the small Ford or European equivalent I was expecting. Frankly, it was one of the worst cars I have ever rented. Tinny, noisy and cheap-feeling. Gearbox was notchy and finding reverse very difficult. I only found the petrol cap release after an embarrassing 5-minute search. There was some kind of automatic engine control system, which sometimes prevented starting. Since someone had removed the instruction manual I couldn't get any information on the things I needed to know. "
LEEDS, GB - Reviewed by ASHLEY - 13 July 2013
" Hassle free, would certainly use again. "
" Great value for the hired vehicle, most impressed with the quality and condition of the car, also very happy with the friendly staff at the collection desk, would not hesitate to recommend to family and friends. "
BIRMINGHAM, GB - Reviewed by JOHN - 12 July 2013
" Very positive and easy "
" Very happy with the experience "
MILTON KEYNES, GB - Reviewed by BRIAN - 10 July 2013
" Excellent car excellent staff they couldn't be more helpful would hire again "
" Excellent company "
HOUNSLOW, GB - Reviewed by EMMANOUIL - 08 July 2013
" Fully satisfied about your service and I will recommend it for sure. Brand new fleet of various cars, clean and in extremely good rental price packages. Keep on. "
" Very kind, friendly and professional service. "
MORDEN, GB - Reviewed by IAN - 26 June 2013
" Nicest ford I have driven since I Owned a Granada x package in my youth, thirty odd years ago. Ten out of ten for the car choice. "
" Quick and efficient "
BIRMINGHAM, GB - Reviewed by PAUL - 24 June 2013
" Smootheless! Thanks very much. "
" Nice, polite and efficient check-in by video link & assistant. Thanks a lot. "
GLASGOW, GB - Reviewed by SIMON - 19 June 2013
" Very easy to use. Will use again and recommend to my friends as it was very straight forward. "
" Very happy with the customer service team at the Glasgow City office. "
EDINBURGH, GB - Reviewed by RALPH - 04 June 2013
" From start to finish the service was great. "
" The staff were very professional, helpful and friendly. Just what you need for customer facing staff. "
NEWQUAY, GB - Reviewed by ALEXANDER - 26 May 2013
" Regarding insurance we were told that if anything went wrong and a claim was to be made we were to claim through Auto Europe rather than Hertz. This would appedar to be time consuming and complicated. "
" Satisfactory. Pleasant assistant. On returning the car we were not told as to where we were to go. We didn't know we were to return the keys in at the arrivals desk -confusing. "
LEEDS, GB - Reviewed by STEPHEN - 27 April 2013
" Great service in vastly reducing time and effort searching for the best deals in car hire. "
" No problems and no fuss whatsoever and I was upgraded to a larger car at no extra chagre as there were no Corsa sized vehicles available. "
INVERNESS, GB - Reviewed by PENELOPE - 17 April 2013
" Everything was fine thankyou, all went smoothly and price competitive and good "
" The lady on the desk very helpful and professional but she had a huge queue to deal with. She held her composure and I doubt if I could have with the pressure of customers waiting, she could do with some assistance when a flight comes in. She deserves a pat on the back. "
EDINBURGH, GB - Reviewed by AMANDA - 05 April 2013
" very good service, no problems, best value for money rental "
" lovely guy on the desk upgraded me to a Golf! "
PLYMOUTH, GB - Reviewed by CARL - 31 March 2013
" Briliant and easy to use.i had the car and was on the road the next day :) "
" Excellent friendly service,the car was top of the line and affordable which made my journey comfortable and a great peace of min throughout. "
SOUTHEND, GB - Reviewed by CHARLES - 28 March 2013
" Fine no issues. "
" I cannot fault teh service on my arrival. Paperwork was all ready and I was upgraded to a better car. the staff were extremely pleasant, helpful and polite. On my return there was noone available to hand in teh keys/ check the car which always makes me a little nervous but, as I stated to the hertz represenative, I have, for years, used avis and the hertz/ auto europe team was much much better "
BIRMINGHAM, GB - Reviewed by SYLVIA - 08 March 2013
" very professional approach everythink was as advertised "
" I had a upgrade of car free of charge so I was very pleased "
LEICESTER, GB - Reviewed by MARY - 27 February 2013
" Very easy website to use, with lots of options. "
" The car was ready and in good condition. The staff were very pleasant and polite. "
LUTON, GB - Reviewed by ARVID - 21 February 2013
" Good, reliable and courtious on line service, very competative price. "
" Vehicle was not available on arrival, waited approx 15 minutes and then a vehicle was delivered but had not been exterior washed, vehicle was two grades upward to what we had requested thus a loss of fuel economy, also we had to leave a DOUBLE fuel amount deposit. Hertz staff also informed me that on many occasions that we can rent at a lower rate by going directly to their web site! "
PLYMOUTH, GB - Reviewed by WILLIAM - 19 February 2013
" All arrangements went to plan with no fuss and at a very good price. The only thing that caused some consternation was at the Hertz office when I was informed that the excess deposit was £750 which could be reduced to nil for a fee of £16 per day which if taken would have more than doubled the daily hire rate. I was told that the £750 would be taken regardless of the severity of any damage upon return of the vehicle. Perhaps this should be made clear on the booking page of the website. "
" Please see comment above in Auto Europe box re. Damage excess. Otherwise I received good ,friendly and efficient service from the young lady at the Plymouth branch. Thank You. "
LONDON, GB - Reviewed by KEVIN JOHN - 13 February 2013
" Very understanding as our flight was 5 hours late although we got in before midnight. They were so helpful and deliverded a very Nice car with only 600 miles on it. Taking it back was very professional and easy VERY VERY pleasant staff "
EAST MIDLANDS, GB - Reviewed by JUDITH - 17 January 2013
" Easily booked and no problems, 50% less than any other company. "
" A good service,prompt and efficient.No problems "
EDINBURGH, GB - Reviewed by CHRISTINE - 13 January 2013
" Auto Europe website was very user friendly and gave me a wide range of options available regarding my car hire. "
" The young man dealing with my booking could not have been more helpful. He explained everything in a very easy to understand manner and when I asked about changing from the manual car I had ordered to an automatic nothing was too much bother. He was friendly and cooperative and I would certainly use Hertz again if this young man was an example of their staff training. The car itself was fantastic - spotless and clean and a pleasure to drive. The young man I returned the car to was also very helpful and friendly. In fact the whole process was very slick and professional. Well done Hertz!! "
BEDFORD, GB - Reviewed by GERALD - 12 January 2013
" Very good value for money. "
" Very friendly and helpful, nothing was a problem and I would certainly use them again. "
STANSTED, GB - Reviewed by JUDY - 07 January 2013
" So impressed with the price for this rental. Considerably cheaper than if I were to have hired through Ryanair! I use Auto-Europe every time I need a hire car, and have recommended to several friends. "
MANCHESTER, GB - Reviewed by RAPHAEL - 06 January 2013
" We were very satisfied with your car service and when we decide to visit Manchester again we will definately be booking with you. Thank again. "
EDINBURGH, GB - Reviewed by CHRISTOPHER - 06 January 2013
" Excellent rates, easy booking system. "
" Efficient and easy. "
LONDON, GB - Reviewed by ANDREW - 04 January 2013
" Auto Europe was able to beat many of the car rental comapny rates, thus it was cheaper to book through Auto Europe as apose to going direct to Hertz, i recieve the exact same treatment from Hertz as if i had booked direct. Thank you for a great service and a cheap rental "
" Hertz were very helpful, the pickup from Terminal 4 Heathrow could have been explained in more detail, but once i had found the phone to call, it was very easy. The facility at heathrow was upto date, fully computerised and fast, within 15 minutes i was diving out of the car park with my car... Thank you Hertz "
LIVERPOOL, GB - Reviewed by MICHAEL - 02 January 2013
" Local manager and staff were very helpful making the hiring experience very pleasant. "
LUTON, GB - Reviewed by COLIN - 29 December 2012
" Everything went to plan. When we went to pick up car,(Ford Focus or equiv) we were advised that car was there but paperwork from previous hire had not been cleared and so there was a small delay. In the end because the delay was continuing the Hertz staff gave us an Audi A3 in lieu which was absolutely great. Would have no hesitation in recommending Auto Europe "
" See comments above Excellent service from desk staff. "
LONDON, GB - Reviewed by DENNIS - 29 December 2012
" Used Auto Europe many times with no problems. "
YORK, GB - Reviewed by ANNA - 26 June 2012
MANCHESTER, GB - Reviewed by AVIEZER - 26 June 2012
" As above, a trully decent experience. "