AUTO EUROPE ICELAND Car Rental Reviews

REYKJAVIK, IS - Reviewed by GAIL - 31 July 2025

" Everything very good apart from vehicle return. Long queue to return car. Staff member walked off to check car but took ages to return. We weren't sure whether we should wait and we had a plane to catch so we left. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by NANCY - 28 July 2025

" No problems. "

" I made two separate bookings with Budget, picking up from Keflavik. A young woman helped us with the first pick up. She was very helpful and the car and drop off were also good. However, the young man helping us with the second booking seemed very disinterested and we were provided with a very old car that made quite a concerning noise when braking. I reported this when dropping the car off, as I was concerned about the safety of the vehicle for other customers. However, it was worrying to be given a car in such poor condition. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

KEFLAVIK, IS - Reviewed by TAVIN - 26 July 2025

" Should have a better coordination with Car rental to assure we get what we booked and paid for . "

" Firstly, we didn't get the car we booked . It was supposed to be Land Rover discovery sport 4x4 but they gave us Kia Sorrento instead . It's totally a different concept of car . Furthermore, we had to buy new insurance because the Agent said that they have nothing to do with the insurance included with our reservation because it's not purchased directly with Avis. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by JANET - 23 July 2025

" Everything worked well from pick up to drop off. "

" Absolutely no problems all great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by IAN - 21 July 2025

" It seemed to work "

" Parcel shelf missing low battery in key fob vehicle not supplied with GPS as requested "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by KENNETH - 28 June 2025

" Was all good apart from pick up at keflavik "

" Pick at keflavik a shambles. Instructions on vehicle location not clear, so lots of people wandering around the car park with luggage looking for cars. Then car wasn't clean (rubbish in back), but had taken so long to find it that we just collected the rubbish ourselves. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 6

AKUREYRI, IS - Reviewed by PETER - 21 May 2025

" Straightforward pick-up process with no insurance sales pitch to remove excess. No other hidden extras. Choice of two vehicles offered. "

" Straightforward pick-up process with no insurance sales pitch to remove excess. No other hidden extras. Choice of two vehicles offered. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by TERENCE - 04 May 2025

" Very good as usual "

" Very good car and service. Drop off area very busy and a bit chaotic but staff quick and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by NIGEL - 04 May 2025

" Another good hire through AE. "

" Overall good experience. Finding drop off point was confusing and not well signposted on the actual compound where multiple outlets were cojoined. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ROBERT - 27 April 2025

" good prices and easy to to choose the right car "

" the car had some minor damage when I picked it up, but this was described on the checkout form and wasn't a problem. Pickup and collection were smooth. We especially appreciated the Budget staff taking us to the terminal in a shuttle bus, as we had a lot of luggage "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by CHRISTOPHER - 14 March 2025

" Hassle free "

" Smooth "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by SIMON - 13 March 2025

" Very happy "

" When dropping off it was snowing and the hertz staff kindly took us over to the airport terminal in a car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by NICHOLAS - 26 February 2025

" Efficient good communication and good service. "

" Faultless "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AKUREYRI, IS - Reviewed by KERRY - 18 February 2025

" Super easy and cheap. "

" Easy to clect the car. Added drivers with no problem.. all very smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by TIMOTHY - 31 January 2025

" As above. "

" Everything was perfect aside from knowing where to drop the car off when we returned to the airport. It wasn't signposted where we should leave the car and it wasn't very close to the airport so we had quite a long walk in a snowstorm with lots of luggage to carry which wasn't ideal. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MATTHEW - 04 January 2025

" Booking the car was easy via AutoEurope's website and all the terms relating to the hire were clearly set out "

" Cannot fault Budget, the car and service were fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KATIE - 11 December 2024

" Could have done with new windscreen wipers. A part from that all good. "

" Easy to use "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AKUREYRI, IS - Reviewed by PAUL - 06 December 2024

" Brilliant all fantastic "

" Great car and friendly and enthusiastic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STEPHEN - 04 December 2024

" Auto Europe... always the best and always the cheapest. I use them 8-10 times per year and have never had an issue. Thanks a lot. "

" Great service in Iceland from Avis. Even got a lift back across the airport due to the cold weather. Nice people. Great cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AKUREYRI, IS - Reviewed by ONDREJ - 23 November 2024

" Great service, no problems. "

" The service was great. The wipers were bit worn off but other than that the car was in a good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by MARTIN - 29 October 2024

" No specific comments "

" Experience was good- Avis were primary provider and very efficient "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by ROBERT - 23 September 2024

" Competitive price, easy to book and reassurance of having used Auto Europe on several occasions in the past. "

" A hassle-free rental. Polite and helpful member of staff who did not pressure me into buying insurance that I did not need. Very easy pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by OLEG - 14 September 2024

" I have used autoeurope for many years and mostly my experience was positive (including my latest rent in Italy in July this year). Hopefully the Iceland problems were just a matter of bad luck. "

" Counter staff was not particularly efficient (they may want to shorten their conversations with each other while their customers are waiting), but that was rather minor inconvenience, my next point is a bit more serious. One rather obvious thing required while renting a car in Iceland is good tires. That was not the case for us, the tire tread was barely above the legal limit, one of the tires leaked and required daily pumping up. Roadside assistance recommended was not particularly useful but very expensive, they charged £70 (nonrefundable!) just to "open the case". I decided against using the service as the next step was to somehow fix leaking tire (not to replace it) for something like £170. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

KEFLAVIK, IS - Reviewed by GEORGINA - 30 August 2024

" Awful. The car was a wreck with a lot of damage before I picked it up. Actually embarrassing to drive a vehicle with that damage. "

" It was clear that Avis know how to make claims against people, particularly at the airport. I was told not to check the car by Avis and then a claim for damage was made against my insurance. It was a complete set up. Avis is completely dishonest. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by BHARAMEE - 27 August 2024

" Good price and efficient experience. "

" Good experience. Essentially just Hertz so a supplier that I can trust. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by KONSTANTINOS - 17 July 2024

" Everything went fine, thank you. "

" Good service, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by YEN - 26 June 2024

" Quick and easy. Suggest Avis to provide pick up at Reykjavik Cruise terminal "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MICHAEL - 17 May 2024

" Happy to use them again. "

" Well staffed. Both at collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MARTIN - 26 April 2024

" Very happy with Avis, professional, trustworthy and no hidden costs. "

" Very easy, straightforward process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MARY - 13 March 2024

" All good. Car easy to find But if a pain having to send all the faults with the car body work to an email address as there was not a real person at the collection point. "

" Avis counter didn't know if bought insurance which would have helped if they did "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by ROXANE - 13 March 2024

" Good website, handy to compare different car rental companies. "

" I accidentally booked the car for a day later than my flight. The counter staff was not very helpful and just gave me a flyer with a number to call to request for the car to be picked up in the city centre rather than the airport. I called this number countless times over the following two days and tried all the other numbers I could find online and was automatically redirected to road assistance every time. Even the very kind people at the front desk of the hotel I was staying at tried it and couldn't get through. I had to pay for a cab to go all the way back to the airport and when I mentioned this to the person behind the Avis/Budget counter they couldn't care less and didn't apologize or explain. The purple behind the counter for other companies were a lot more helpful and sympathetic and actually tried to help us. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MARTIN - 21 February 2024

" The man who gave us the car was vile. He was so rude and so unhelpful. He made us spend £50 extra which was unnecessary. The credit card didnt go through initially. He kept saying give me another card. So i had to use my card (Caroline, Martins wife) he then said he'd have to put it all in my name and add Martin as a driver. We saod to wait as martin eas authorising the credit card woth the banking app at the time. The man said its too late hes already done it. We told him not do it as we want to use Martin's credit card rather than my debit. He refused. He refused to give me his name. So because he was so unhelpful we were forced to spend £50 unnecessary when if he would of been a tiny little bit patient and helpful we could of authorised the bank (which literally too seconds). I was worried the whole trip because I had used a debit card for which their is no protection like there is with a credit card. Which put a damper on my holiday of a life time experience. "

" The man who gave us the car was vile. He was so rude and so unhelpful. He made us spend £50 extra which was unnecessary. The credit card didnt go through initially. He kept saying give me another card. So i had to use my card (Caroline, Martins wife) he then said he'd have to put it all in my name and add Martin as a driver. We saod to wait as martin eas authorising the credit card woth the banking app at the time. The man said its too late hes already done it. We told him not do it as we want to use Martin's credit card rather than my debit. He refused. He refused to give me his name. So because he was so unhelpful we were forced to spend £50 unnecessary when if he would of been a tiny little bit patient and helpful we could of authorised the bank (which literally too seconds). I was worried the whole trip because I had used a debit card for which their is no protection like there is with a credit card. Which put a damper on my holiday of a life time experience. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by JOHN - 16 January 2024

" Very efficient, friendly desk staff & good value "

" Don't usually use Hertz as we generally choose the lowest price and this time it was Hertz - we were happy with everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by HEATHER - 04 December 2023

" Have used this firm before and were happy with the service then. Had this not been the case we would have scored this less. "

" Car had high mileage for a rental car. It didn't accelerate properly, making a loud noise as though the clutch was slipping. We were fearful that it might breakdown. Had we been staying for longer than four days we would have returned it. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by STEPHEN - 08 November 2023

" Overall, excellent. Thank you again. "

" I was very pleased with the whole experience. Unfortunately I had to return the car after just one day due to a family emergency back in the UK. One of your colleagues suggested that I request a credit for a future use given the unused three days of rental. Thank you for your consideration of this request. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by DAVID - 06 October 2023

" . "

" Pick up gave free upgrade, nice. Vehicle wasn't particularly clean, but for Iceland driving, it was perfectly acceptable. Drop off was after hours so just parked and left key in key box. Full fuel and no damage - I hope that was how it was found the following day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by IAIN - 05 October 2023

" As above. "

" Seamless - highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by DAVID - 30 September 2023

" . "

" Very friendly staff - vehicle was good quality with no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PHILIP - 22 September 2023

" Good experience "

" Drop off point at Keflavik Airport, Iceland is poor. We had no issues but it felt like we were leaving the vehicle in a congested industrial area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STANISLAV - 13 August 2023

" Auto Europe my go to place for car rental in Europe. "

" Iceland is an expensive country, and the price was higher than I would pay in other countries, but it was the cheapest where I needed it. The car was a bit leggy. It had nearly 100K km, and it was struggling in the first gear. There was also some noise from the rear suspension. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

REYKJAVIK, IS - Reviewed by JOHN ARTHUR ROBERTS - 05 July 2023

" Hiring a car in Iceland would appear to be the most expensive in the world. Why is that? "

" The Mazda X2 is a pretty dull car to drive compared to the Astra. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ARLETTE - 03 June 2023

" Car was faulty which required me to pay for a tow service and nearly miss my flight. still waiting over 6 months later for reimbursement. multiple emails and calls with no changes to the situation. horrible service especially as it was not my fault. "

" booking online was ok. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by WADE - 29 March 2023

" The staff were friendly and the car was good "

" Easy process picking up and dropping off good car clean and well maintained "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by NICOLA - 09 February 2023

" Good experience, no problems "

" Simple to book and no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MATTHEW - 28 January 2023

" Hassle free from start to finish "

" Excellent service at both pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ANNETTE - 26 January 2023

" no further comments "

" Staff at pick-up were very friendly. Vehicle was clean and generally in excellent condition. Suzuki Jimmy was a joy to drive. No staff at drop-off, as 3.30am Sunday morning. Weather was horrid, so transfer to terminal would have been great, but we survived walking to the terminal and didn't get blown away:-). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by GEOFFREY - 25 January 2023

" Prior to collection, I kept receiving emails from Budget to complete QuickPass but was unable to as I had booked through AutoEurope. This became annoying "

" Well organised for collection and drop-off. Was disappointed that the vehicle was not under cover on arrival meaning that it required considerable defrosting and clearance of ice/snow before it could be driven. The winter tyres however, were excellent and the car generally was a good choice for the location and weather "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by R - 29 November 2022

" Excellent "

" Overall, it was a very pleasant experience. The car provide was very nice. Personally I will choose automatic next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by IGOR - 01 November 2022

" Important notice!!!!! Error payment condition. On Iceland Avis do not accepts Diners/Discover card as described online. "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by CLARA - 27 October 2022

" Great experience "

" All really good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STANISLAV - 22 October 2022

" It wasn't clear that the full cover is provided by Auto Europe and not Budget. It might sound like there is no difference, but there is. If something happens and you are covered by Budget, then you just walk away. If you are covered by a third party you have to deal with Budget first, and then deal with whoever offers cover. "

" The car was not clean, when we picked it up, but can a car even stay clean in Iceland? The out of hours drop off was easy, but some better signage would help. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by CHARLES - 16 October 2022

" Hertz's website said drop off onsite and lift to terminal would be sorted. Dropped car off in dark area with loads of puddles. Told no lift and we had to walk to terminal. Not good if we had been elderly or disabled "

" Booked car specifically with sat nav. Offered upgrade and asked if it had navigation, told yes. Vehicle did not have sat nav! "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

KEFLAVIK, IS - Reviewed by PAUL - 06 September 2022

" All v positive. "

" Everything was perfect. Got a free upgrade on the vehicle as well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ADAM - 02 September 2022

" Putting a middleman in the hire seems to cause more issues. "

" Further charges due to exchange rate differences, better to book direct. Kept trying to sell more insurance at the desk even though we'd already paid for the higher cover. Told that we'd have to pay and claim back through AE. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 6

REYKJAVIK, IS - Reviewed by SIMON - 26 July 2022

" Pleasant counter staff makes all the difference "

" Smooth and easy on this occasion. Not always so e.g. like in Croatia! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SCOTT - 20 July 2022

" Auto Europe is a great site. "

" I booked a Hyundai i30 estate (or similar) as we were 4 people with camping equipment (lots of luggage). They didn't have an estate car but said I was bring 'upgraded' to a dacia duster. The boot space of an i30 estate is approx 600litres, whereas the dacia was 400litres. It wasn't big enough, so our children had to have rucksacks on their laps when we were driving. Budget also insisted that I had to pay for a tank of fuel (at vastly nflated prices compared with local garages) and to hand the car back empty. It was a complete rip off. I had to do this, despite my car hire voucher saying the rental was to collect and drop off the car full of fuel. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by BRADLEY - 19 May 2022

" Great, fast and easy and helped change pickup and drop off Hey "

" Great, fast and easy and helped change pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by PETER - 20 April 2022

" Everything as booked and good value car hire "

" Smooth, hassle-free collection and drop-off. Online check-in prior to pick up worked well and speeded up the pick-up process "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SARAH - 31 March 2022

" Hassle free "

" Excellent from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PAUL - 24 March 2022

" It was all pretty straightforward, and no pushing of extra insurance by payless as I had bought cover from auto europe. "

" It worked really well, expected more hassle but was pleased. Would look to use again next time. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STEPHEN - 25 February 2022

" No complaints what so ever "

" The whole rental experience was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by HARRISON - 21 February 2022

" Autoeurope were fine "

" Car smelled of wet dog Difficult to find car rental return location No assistance getting to terminal from return location despite some distance "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 3

KEFLAVIK, IS - Reviewed by KIRSTY - 16 February 2022

" Booking process was straightforward "

" Very disappointing overall. The cat was a hire for 6 days and had no oil in it. So I had to buy oil before I even made it into Reykjavik from Kevlavik. The counter guy on the way out did not tell me why he charged me £80 for CDW when I thought I'd already paid it and the lady at the returns counter on Sunday was extremely rude when I told her I'd had to buy oil and did not offer any kind of apology. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 4

KEFLAVIK, IS - Reviewed by ARNEL - 13 February 2022

" Spotless, very supportive even with the changes of my booking from 5 to 7days. Great job guys!!! "

" The reception staffs are well manner, accommodating and a gold treasure of this company. Two thumbs up guys and keep up the high standard "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by JAMES - 23 January 2022

" We were unfortunate enough to be hit by another car. Carwiz/Ice 4x4 handled the whole thing really well getting a replacement vehicle to us as quick as they could and not making a drama out of the situation. We would definitely recommend them to other hirers. "

" We were unfortunate enough to be hit by another car. Carwiz/Ice 4x4 handled the whole thing really well getting a replacement vehicle to us as quick as they could and not making a drama out of the situation. We would definitely recommend them to other hirers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by NEAL - 19 January 2022

" Car was good for what we needed. Thanks. "

" Quick and efficient pick up at the airport. Friendly, helpful, informative staff. Only gripe was the car was dirty and hid a lot of scratches, blemishes and a dent. Which, If I had not photographed, could have resulted in me being charged for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by IAN - 05 November 2021

" ? "

" ? "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by LEE - 02 November 2021

" As above. Need to make sure the car we book and pay for is correct. Feel like Avis ripped us off "

" We had booked 2 land rover discovery sports. We were given a very tired high mileage land cruiser and a rav 4. I complained but were told TOUGH. Not what I booked but had no choice and had to accept them. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by SHIRLEY - 18 October 2021

" I think that comparative websites, such as Auto Europe, are an excellent way of being exposed to different options. I would, however, recommend that everyone assume that they would need to take out the most expensive insurance and compare prices that way (particularly in Iceland). "

" The Carwiz rep was late to collect us from the airport so we were wondering about trying to figure out where he was. He eventually arrived with little apology and then took a long time to round up all of the passengers. He then started loading the van by piling bags on top of one another so I had to ask him to stand our large suitcases up or all of our contents would have been absolutely squashed. We had to wait a very long time at the check-in and whilst there, had to watch another customer in tears over the way they treated her when she returned the vehicle (I don't know the details so cannot comment further) which demonstrated their lack of awareness of customers as they were totally unsympathetic and didn't even offer any privacy. Whilst this was a cheap quote, it lost its value for money when we were frightened into taking the superior insurance - which was another £300 for 10 days - as it was clear they were unsympathetic to customers. When we were taken to our vehicle I was shocked by the poor condition (and was annoyed about the additional insurance - it's clear they don't actually claim on the insurance!). One rear light was taped in place, there was no back parcel shelf, the rear number plate was adrift, there were bumps and scratches all over and one of the boot holders was loose but, worst of all, an engine light was constantly on (which they assured us was 'no problem' and we could continue). To be fair, the vehicle drove okay, despite the brake lights occasionally issuing a warning, which only went off when we restarted the car. The only truly positive experience was our return where we dealt with a lovely man (from Poland) who was friendly and efficient and a pleasure to work with. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

KEFLAVIK, IS - Reviewed by GARY - 14 October 2021

" Apart from drop off, very good "

" Not really the fault of Payless, but the signage at Rekjavik airport for rental car drop off is terrible, I spent 40 minutes circling the airport in darkness trying to find the drop off area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SERGIO - 23 September 2021

" The conditions of the car were very poor. During the journey I found damaged not registered on the car. Corrosion on doors and the warning for oil service came out in less than 600 km. Iceland roads conditions require good car maintenance schedules. "

" The car has not been the type I pre booked. Suzuki Jimmy is not the same as vitara. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by RYAN - 20 September 2021

" Was very easy "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SAMANTHA - 16 September 2021

" I do use autoeurope and really like it and will use this again. I am just flabbergasted at my experience this time which isn't auto Europe's fault. "

" I arrived to be told the car is not ready and to come back in 30 minutes which was okay. I went back to the desk and was told to check the vehicle for marks and was given a list or the marks that was on there. I ended up having to take 8 other photos of other marks which were not noted. I turned on the engine and the engine light and EPC light was on a orange warning which was not mentioned. I turned off the car to then go back to the desk. I noticed bugs in the back seat and clearly the inside wasn't cleaned which they specifically said was due to covid. When going back to the desk the lady was helpful not really that apologetic and managed to get another car which thankfully worked. I ended up being delayed for over 2 hours with the back and forth to get a new car. Out of everything which annoyed me the most they talked about how clean the car would be inside and out and it was far from it. Overall the lady at the desk was helpful, however, easily the worst car collection I have ever had to do. Dropping off was easy and fine. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by STEPHEN - 13 September 2021

" this was an expensive car rental, it cost more than my flight, I was expecting perfection. "

" I pre-paid insurance with a deductible with AutoEurope but the Avis agent said it wasnt enough and tried to sell us a new policy with 0 deductible and then also wind and gravel insurance. I REALLY felt like I was being scammed, we didnt buy it and she scoffed at us like we doomed to buy a whole new car. really uncomfortable situation, I'm sure the agents are trained to sell up, I dont blame her. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by ANDREW - 17 August 2021

" Our experience with Auto Europe has always been positive. "

" Our experience with Avis was professional and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by NEIL - 07 July 2021

" I hope this is a one off experience and not consistent as it was very poor and frustrating as I was late for my business meeting "

" It took over an hour of queueing at the airport to collect the keys, which is unacceptable, note - all other rental companies cleared their queues significantly faster. Four people were serving until the queue size reduced, whereby two of them disappeared which angered all the remaining people in the queue. I complained about the duration and was upgraded on the car, but this had several large scratches, and the engine sounded very rough (it has 77k km's which is the most I've ever seen on a rental). "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 2

REYKJAVIK, IS - Reviewed by STEPHEN - 17 June 2021

" Auto Europe have never given me any problems and I have used them numerous times. Payless I would never choose them again "

" . First car developed an engine warning light fault within 40km. Second vehicle was new but within 5 days had developed an engine oil leak. 3rd car was OK but 3 cars in 7 days was not at all what I expected. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by BJARNI - 17 October 2020

" Excellent service "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by KATHERINE - 24 June 2020

" See above awful all round. I doubt the car would have been there for us had we been able to travel "

" We never received the voucher. Money was take. After booking and we have been trying to contact you since then for a confirmation of the booking and then latterly to cancel as we were unable to travel. You are refusing to refund as we didn't cancel in time but we tried and this is the first communication we've had from you that is not a response to our recent threat to sue you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by JOANNA - 26 March 2020

" Efficient service, helpful staff, excellent vehicle. 5 stars all around. "

" Excellent, no-fuss service at both pick up and drop off from Hertz dealer in Rekyavik. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PATRICK - 10 March 2020

" Okay, counter staff at pick up where hard to understand, after a long early flight "

" Very expensive, got chraged extra i surance as the one advertiesed on the booking website was 'not enough' good car altogether though. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JONATHAN - 28 February 2020

" . "

" No transparency over costs to reduce insurance excess, extortionate rate charged, which if Ash damage was more than the initial rental. A scam. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

KEFLAVIK, IS - Reviewed by JOHN - 18 February 2020

" As above comments "

" Easy, Affordable and an absolute must for Iceland to see the sights of this beautiful place. Already recommended whilst there and someone took up the advice and raved about it. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by PATRICK - 10 February 2020

" Excellent Service "

" Excellent Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STEFAN - 04 February 2020

" great as always "

" average experience but nice staff, both at check-in and check-out "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by MARY - 26 December 2019

" fanatic! ! "

" Brilliant experience will use you forever now! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PETER - 16 December 2019

" Great car great service "

" I was very impressed. Friendly staff good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ANDREW - 29 November 2019

" Very smooth and hassle free. "

" Very easy procedure. Car a bit tired (81,000km) but clean and reliable and fitted with studded tyres which are a must for winter driving on Iceland "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by GEORGE - 23 November 2019

" OVERALL GOOD. "

" OVERALL EXPERIENCE GOOD BUT LET DOWN BY CAR MAINTENANCE - WINDSCREEN WASHER CONTAINER WAS FULL BUT NOT WORKING. DRIVING IN ICELAND NEEDS WORKING WINDSCREEN WASHERS!!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 4

KEFLAVIK, IS - Reviewed by DUSON - 23 November 2019

" 렌트 가격도 괜칞고 픽업과 반환이 다 편했다. 친절하고 절차도 쉽고 직원 응대도 매우 친절했음. 차 상태는 약간 아이슬란드에 맞게 조금 더 신경써주길 바람 "

" 아이슬란드 날씨가 눈비가 수시로 오는데, 앞뒤 wiper 싱태가 나빠서 불안한 상황들이 있었고, Ford의 문제겠지만 handle이 불안정했다. 아이슬란드에서는 렌트할 때 와이퍼 상태를 꼭 점검해야 할 듯함. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by PHILIP - 22 November 2019

" Easy to book, easy to pickup and drop off, nothing hidden "

" Great service, and lift back to airport after drop off! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by CHARLES - 21 November 2019

" Easy to book and good price (better than Avis directly, even through I'm on their preferred loyalty scheme. That's good for you, but not great reflection on Avis "

" I'm an Avis preferred customer, so was disappointed to have to book through a 3rd party to get the best price . This also meant that my preferred account wasn't 'credited' with the Avis rental "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MEY FANG - 21 November 2019

" The picture showed in the website is different what we get. I would not book if the car we get Because is smaller than I expected "

" Got a different car that we booked! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by LASZLO - 19 November 2019

" The staff made renting a car very easy and smooth for my partner and I. "

" Very friendly and helpful staff. Very reasonable prices. Will definitely be recommending to others. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by PHILIP - 14 November 2019

" Fed up with having "extra" insurance forced on me by car rental companies. I paid a fee up front and then you lot try and frighten customers into paying extra. I will not use you again. "

" Fed up with having "extra" insurance forced on me by car rental companies. I paid a fee up front and then you lot try and frighten customers into paying extra. I will not use you again. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by JENNIFER - 07 November 2019

" Won't be recommending "

" When we finally got to the pick up point (where the signs to it were awful) we were left waiting for about 40 mins having been told 'a colleague will be with you soon' this was quite infuriating as the longer we were waiting the more darker it was getting outside (I'd never driven in Iceland before and booked an early pick up for this very reason) so I was not happy. By the time we actually got to speak to a member of staff, she was rude. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by CHRISTOPHER - 03 November 2019

" Watch out for additional charges on items that have no charge when booking "

" Extra charges were not clearly presented when booking. Car seat that was booked was not present. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by PATRICK - 31 October 2019

" Wouldn't use budget ever again, you are not budget you are expensive crap car cost me about 75 pounds a day after local charges guy even tried to rent us a gps even though it had one built in. Truly shocking "

" Flat battery in fob, caused me problems. Local charges are outrageous spent another 105 locally having been told my insurance was worth less by the salesman I mean assistant. Road noise from car made driving the car unpleasant either wheel bearing or bad tyres. Other than that all was ok. So the budget rental actually means bloody expensive rental, I won't get stiffed again. I'll use someone else thanks oh yeah windscreen wipers just smeared the windscreen so we had to stop and clean the windscreen with a scarf. That's not good. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 3

KEFLAVIK, IS - Reviewed by NEIL - 31 October 2019

" Good price, service & car "

" very smooth "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by DAVID - 12 October 2019

" Overall the car, being a Toyota Hilux type rather than a vitara sort of worked for us but would not have been everone's Choice. If your choice of car is not available that you've paid for then an upgrade should be a given. "

" I think the add on to get total insurance cover should be more explicit at the time of booking rather than at point of delivery. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by ADRIAN - 10 October 2019

" Your VFM very good as always. Website clear and easy to use. It might be useful to include some info as to where exactly vehicle pick up and drop off is for different vendors. At Keflavik for Avis, the pick up was a 200 yd walk in the open and drop off 450 yds away all in the open though a shuttle van was available. Info would not change the distance but we would have had rain gear to hand for pick up though not needed on this occasion. "

" 45 minute queue to collect the car - only 3 out of 7 stations manned. Staff very calm and professional though clearly undermanned. No one to hand over car thus no idea what a couple of buttons did as manual in Icelandic. Asked to photo on phone and e mail if disagree with damage marks given at reception rather than agree it with a human at handover. Car covered in black ash marks not noted. Front windscreen very greasy so dangerously unclear in rain requiring a roadside stop to try to clean it. Though ageing, 76K on clock, it drove well. E mail to service manager on disappointment ref queue, ash marks and windscreen responded to promptly apologising and stating intention to investigate but no further update. Shuttle van in rain from drop off 450 yds away from terminal appreciated. Good value for money via yourselves. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by PRESTINA - 02 October 2019

" Overall experience was good, staff was friendly and helpful. Car was in good condition, but needed battery check. "

" The additional insurance was an extra cost I had not counted on plus the fact that you lose the deposit for the fuel if you need to drive the car back from Reykjavik early in the morning and cannot get extra fuel for that trip to have a full tank. I lost more money on fuel than I actually used. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by WESLEY - 28 September 2019

" As above - I will not be hiring a car abroad again due to being scammed on this, the only time I've ever done it. "

" I have been charged a collision waiver excess that I was not informed about and did not consent to, which I only discovered when I got back to the UK after checking the car back in in Iceland. This is about £80 extra that I feel Avis have scammed me out of. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by PETE - 25 September 2019

" Perfect. "

" Perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KALLOLA VIKASH - 18 September 2019

" A big mistake "

" A lot of hidden charges. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by CHRISTOPHER - 26 August 2019

" My experience with Auto Europe was pretty good, the website was easy to use and a competitive price was offered. The excess insurance was also competitive but this didn't stop the car hire company trying to sell me their own product on pick up - it would be helpful if Auto Europe could advise the car hire company that the customer has already taken out this cover to avoid the hard sell at the car hire pick up desk. I would have rated Auto Europe higher had not have changed my booking a few days before travel - I had chosen a car hire company where I could pick up at the airport but this was changed to pick up off airport via a shuttle bus. When I asked to change to a hire company where I could pick up at the airport I was advised this was possible but at the current price which was higher than I had already paid - I would have expected the price paid to be honoured as this was a change made by Auto Europe not me; I kept my existing booking. "

" The pick up procedure took ages with one person on the desk at the off airport Payless depot, I estimate a wait in the order of 30 minutes. There were two other parties in front of mine. The focus seemed to be on selling additional insurance rather than getting people into their hire cars and on their way. The tactics used to sell the insurance were dubious with tales and pictures of wind and sand damage - I wasn't asked whether I already had excess insurance (which I had already taken out through Auto Europe) and when I said I had I was advised it wasn't as good as the Payless (Avis) insurance but I declined the Avis insurance anyway. We were given a car from the group above the one we had booked with no extra charge but the condition of this vehicle wasn't great with dents and scratches on the outside and not very clean on the inside. It turned out that one headlight did not work and there was a steering vibration above 80kph (both of which were reported on drop off). Drop off was quite efficient once I was informed there was no need to go into the office (after having gone into the office!) as there we representatives checking cars in the car park but we hadn't been approached. Subsequently I have realised there was an additional charge on my hire agreement for what appears to be something called RSN which I have emailed Payless (Avis) about as I don't recall being advised of or agreeing to this - I am awaiting a reply from them. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by ROY - 20 August 2019

" Good "

" Helpful but very busy staff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by KATIE - 11 August 2019

" The online booking process and questions before my trip were handled fine, but there appeared to be a lack of communications with the provider and my experience picking up the car was unpleasant. "

" Counter staff had no idea what I had paid for, or what the insurance I had paid for would cover. There seemed to have been a breakdown in communication between Avis and AutoEurope, which was very frustrating. The instructions for finding the car and checking it for damage were also very unclear and confusing, leading to a lot of wasted time. I was initially asked to sign a document saying I was happy with the car's condition without even seeing the car! When dropping off the car, I was not given any paperwork or receipt to confirm drop off and condition. I then found unspecified "additional products" added to my bill. I queried what this charge was for and have not yet heard back. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by SANDRA - 07 August 2019

" Overall experience was good but lady who dealt with us when we arrived spoilt it. It was our first time in Iceland, first time we had hired a car abroad & it would have been much better if she had treated us kindly instead of us feeling we were not welcome "

" Our only negative part was the lady who signed the car over to us at the airport. She was unfriendly & abrupt. She was trying to sell us extra insurance but when we tried to ask if we needed it or what package was the best she was vague & unhelpful. We did but extra insurance from her but we had no idea if needed it or it was best deal for us. Totally different reception when we dropped the car back at Keflavik airport. The young man was friendly, helpful & efficient "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by AMITH - 31 July 2019

" overall ok not great. "

" the car was very old and not in great condition. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

REYKJAVIK, IS - Reviewed by DAVID - 30 July 2019

" I believe that we were given inaccurate information about the cost of your services by the counter staff in Reyjavik. Plus the windscreen wipers weren't clearing the screen - dangerous in Iceland and reported to staff. "

" See below "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

KEFLAVIK, IS - Reviewed by JEREMY - 23 July 2019

" Car hire in Iceland is very expensive "

" No manual Auris available so upgraded to 4x4 Duster which worked for us. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by SIMON - 22 July 2019

" If Budget don't honour an agreement made through AutoEurope, what is the point of AutoEurope? "

" Budget would not honour the capped cost of the GPS reserved via AutoEurope. Budget supplied a terrible Garmin Drive 50 GPS that had out-of-date maps and didn't even have the city/town that the airport was next to for navigating to car return. Budget attempted to upsell me an expensive tablet rather than the GPS. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PHILIP - 12 July 2019

" Good "

" No problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by RICHARD - 12 July 2019

" Everything went smoothly and very good value. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by OWEN - 19 June 2019

" I booked at vehical class deliberately to ensure that I could travel on F class roads. Several weeks after initally confirming the booking Auto Europe advised there had been a mistake and the original car I had booked was unavaiable but they had arranged another through Avis at the same class and at the same cost. (It was a Suzuki Vitara as oppossed to a Dacia Duster). On picking up the vehicle from Avis it had messages all over the vehicle that it could not be taken on F roads. This is completely contrary to why I hired the class of vehicle that I did. "

" The counter staff at pickup were very pushy in trying to sell and convince me to take out additional insurance I had already declined. In addition I was misinformed on the cost of the one additional insurance I did agree to. I took the road assist out which I was told on 3 separate occassions was £2 a day for 7 days and then free after that, so capped at £14 for a 2 week hire. I was charged on return approx. £34. This charge was not seperately detailed and hard to discover. On repeated requests for the breakdown I finally got the detail and complained about the over charging. The manager informed me that I had been incorrectly advised by the counter staff but eventually agreed to reduce the cost to approximately £17 which I accepted but was still more than the £14 I was originally advised. In addition the billing process included other charges of approximately £30 which were not seperately detailed or explained. After several requests for the nature of the charges and being initally told this could not be provided I was told it was for use of tunnels but could not be told for which tunnels or how many uses. Eventually we collectively determined it was for two uses together with additional administration charges for non payment within 3 hours of use. The whole process took approximately 30 minutes to resolve and left me very disatisfied. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by STEPHEN - 11 June 2019

" Everything was seamless and the car was a pleasure to drive. your staff are very curtious and professional. "

" Billing was done well and it was a good price. I paid for excess from another company and the lady behind the till put a lot of pressure on me to take excess from her. But I refused. It would be better if they just accepted that you bought excess somewhere else for a better price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by NEIL - 04 June 2019

" Auto Europe appeared to offer good value for this trip, although it wasn't particularly easy to understand the web interface when attempting to make a minor amendment to my booking. "

" Whilst the counter staff were efficient at check-in I was waiting in line for over an hour. When returning the car the staff didn't really explain what was going on or formally complete the check-in so I've no idea if there are any extra charges or if they have found anything wrong with the car. Other people at the check-in desk also expressed similar thoughts. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by IAN - 31 May 2019

" Overall very good "

" Drop off was chaotic, cars parked everywhere with no clear signage about where to leave the car or where to leave the keys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by RAJIV - 18 May 2019

" Auto Europe are good, hiwever get ready to pay extra for other insurance when you pick up your car "

" Everything was very smooth just wish they would have told me the car had it's own Sat nav and I would not have needed the gps. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by JOHN JACOB - 10 May 2019

" See question 3. "

" Went to pick up the car with my voucher and was told I didn't have ANY insurance. They said the voucher which mentions my insurance means nothing to the so I had to pay £300 to cover myself. I've escalated this in your organisation and I am waiting an update. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by TOM - 10 May 2019

" I will never use budget again. 100% dissatisfied with the service & value for money. Appalling & i'll make sure everyone I know who hires cars knows what's happened. I'm not expecting an kind of response but know you have lost a customer. "

" From an initial £80+ booking paid in advance to a final total bill of over £230 for 3 days hire is outrageous. I was misinformed about the additional insurance to take out & the fuel tank return policy where I was told I would only pay for fuel used but charged a whole tank refill when it was returned over 1/2 full. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JOHANN - 23 April 2019

" The service was fine but the vehicle was not as expected. I was expecting a more recent car and in better condition. There was a constant droning noise and some vibration when driving above 80km, I do not believe this was only due to the winter tires. There was something else and it spoiled the drive. I did request a different car and offered to pay for upgrade if needed but was told no other cars were available. "

" The service was fine but the vehicle was not as expected. I was expecting a more recent car and in better condition. There was a constant droning noise and some vibration when driving above 80km, I do not believe this was only due to the winter tires. There was something else and it spoiled the drive. I did request a different car and offered to pay for upgrade if needed but was told no other cars were available. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by KINGA - 19 April 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by LAURA - 05 April 2019

" Fine. "

" When we arrived at the desk at the airport even after picking the most expensive insurance and thinking we were covered there was even more insurance to pay. We ended up paying an arm and a leg for car rental. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

REYKJAVIK, IS - Reviewed by JUSTIN - 02 April 2019

" Very helpful staff in correcting any issues, would recommend and use again. "

" Despite being off-site (5 min shuttle bus from arrivals), we got the car we wanted, for the price we wanted. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by GRAHAM - 31 March 2019

" A "

" Smooth and easy. Modified times the week before, online, with no issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JULIE - 24 March 2019

" All very smooth "

" Felt some pressure at pick up to take out extra cover even though I had taken it out with you. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by VINCENT - 24 March 2019

" No issues everything went well, would use again "

" Pick up staff was a bit confusing, recommended extra insurance but I had purchased maximum excess cover. She said she could not comment on this and did not no anything about it. Not given clear directions to pick car up and spent half an hour trying to find it and asking bus drivers if they knew where I needed to go. This could have been just part of the language difference but not the best start. Perhaps a map to show where the car is held would help. Drop off staff were great, girl who took the car in was a pleasure to talk to, happy and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MICHAEL - 22 March 2019

" Auto Europe arranged the car hire via Budget. Apart from the fuel and toll surcharge issues the rest of the 'package' was fine. "

" On 'Pick up' I was advised that 'return empty' was no different (in terms of cost) from 'return full'. On 'Drop off' I was told that 'return empty' was much more expensive. To their credit, the staff changed the 'paperwork' and let me go and refuel. We incurred a toll charge for a tunnel. The payment didn't 'work'. The charge was ISK 1500. Budget added ISK 2500 surcharge to this. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by JAMES - 13 March 2019

" Easy pick up and collection, easy drop off, even when the car had damage and I had paid for 0 excess they took no longer then 10 minutes for me to be on my way "

" Easy and quick collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by TONI - 12 March 2019

" easy to book "

" unexpected bus to terminal for drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by DECLAN - 12 March 2019

" Great staff but lost confidence in their condition management process. "

" I purchased additional insurance from Avis. When I returned the car, they initially said that there was new damage on the boot. Although this damage was not in their computer system, it was noted on the condition report I signed and in any case I would not have been liable. However, it is a concern that Avis did not have an accurate record of the cars condition in their system. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by DEE - 27 February 2019

" When I got to the car the full tank I was told the car had was in fact nearly empty so I had to return to the desk to have this noted which delayed me. "

" No comment. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by PENNY - 27 February 2019

" Quite a queue to get the car initially but got a free upgrade to a better and practically new car. Was persuaded to take stone chip insurance and I'm very glad I did. Polite and friendly staff. "

" I didn't receive an email giving me the drop off details, so had trouble finding where to go on returning it. Found it eventually. Raised the issue at the desk and waas told sometime its a problem with 'roaming' on mobile phones. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by IOANNIS - 26 February 2019

" The overall experience with PROCAR has been a bit disappointing due to the fact that they do not accept a widely used credit card such as AMEX "

" Our trip started from car rental. And it started with difficulties since you don't accept AMEX. I do believe you, that it was mentioned in small letters in T&Cs but it SHOULD BE in capitals on the top of the contract instead. Apart from that the car and staff was OK. Small remark on the car, it seemed to us that the fuel consumption has been way more than normal. Please check it, for your next customers. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by KEITH - 23 February 2019

" Enjoyed driving around Iceland. Would be nice if staff had a smile and were more helpful. "

" There was to much hard sale forcing people into taking extra cover when not needed. Also when returning counter staff were rude. The car was good to drive around Iceland. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by MARK - 23 February 2019

" great way to explore and get around Iceland at your pace "

" very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by GARY - 20 February 2019

" All good just upset about insurance situation, why can't you pass on to budget that extra insurance has been purchased "

" I got conned into purchasing additional insurance to cover high excess charges when already taken one out with Auto Europe "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by RICHARD - 20 February 2019

" easy to use website and good price (auto europe) "

" 1 hour and 40 minutes wait time to collect vehicle, rude abrupt and unclear counter staff member, no English information map available. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ADRIAN - 19 February 2019

" As shown in item 3. We were extremely happy with our choice of rental and Hertz were very efficient and helpful. "

" The vehicle was ideal for our party of 6 to travel around in. It was well prepared for driving in the snow and ice and we felt confident in the vehicle at all times. We were very happy with our choice of rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by SIMON - 18 February 2019

" All fine - efficient service "

" Everything was fine except for after care. I lost my glasses and contacted them to see if in car and no reply "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by MAXWELL - 16 February 2019

" The car I was provided with was unusable and unsafe and almost caused a nasty accident upon leaving the airport. How this managed to pass any kind of checks I do not know. When driving in a straight line the was veering off to the right very badly, and when I had to break hard, the pull to the right was so severe it almost put me off the road and into a ditch. When I took the car back to where I got it from, that itself was actually quick to be swapped. However, upon returning the car from rental, they charged me an extortionate amount for a chip in the windscreen which was there when I drove the car off. I only noticed this about 5mins up the road after collecting the car, and after having to go back already with the previous car, and hassle involved in sorting all that, I didn't think I`d need to do anything about it, as I`d have thought this was recorded already. When dropping the car back, they were insistent that they were going to charge me for this damage to the screen which was already there. They couldn't even check the previous car to see if it was fit for road use, which as I said almost caused us to have a severe accident, and they claim they`d have noticed a screen chip. I`m furious about the whole situation and is quite a large chunk out of pocket for something that wasn't even my fault. They didn't even offer a discount for the inconvenience of the previous car, nor seem bothered about the accident I almost had due to the car condition. I would never ever use this company again, nor anything related to them. Once I have caught up with my work from being away for a few days, I`ll be contacting my lawyer to seek legal advice. "

" The car I was provided with was unusable and unsafe and almost caused a nasty accident upon leaving the airport. How this managed to pass any kind of checks I do not know. When driving in a straight line the was veering off to the right very badly, and when I had to break hard, the pull to the right was so severe it almost put me off the road and into a ditch. When I took the car back to where I got it from, that itself was actually quick to be swapped. However, upon returning the car from rental, they charged me an extortionate amount for a chip in the windscreen which was there when I drove the car off. I only noticed this about 5mins up the road after collecting the car, and after having to go back already with the previous car, and hassle involved in sorting all that, I didn't think I`d need to do anything about it, as I`d have thought this was recorded already. When dropping the car back, they were insistent that they were going to charge me for this damage to the screen which was already there. They couldn't even check the previous car to see if it was fit for road use, which as I said almost caused us to have a severe accident, and they claim they`d have noticed a screen chip. I`m furious about the whole situation and is quite a large chunk out of pocket for something that wasn't even my fault. They didn't even offer a discount for the inconvenience of the previous car, nor seem bothered about the accident I almost had due to the car condition. I would never ever use this company again, nor anything related to them. Once I have caught up with my work from being away for a few days, I`ll be contacting my lawyer to seek legal advice. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by KEVIN - 15 February 2019

" Very helpful and informative about driving in Iceland, rules and reg, explained the road we couldn't go on because of our type of car. All very easy. Even the insurance was optional, in Iceland I'd recommend it, "

" Very easy to deal with, explained the policy and requirements to be met like fuel and time back. Pickup and and drop off from Keflavík was smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by EMILY - 14 February 2019

" Easy booking services. "

" Very friendly staff, helped with all enquires we had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by YVONNE - 13 February 2019

" Please thank the chap tbat booked us in at Reykjavik he was fabulous x "

" Counter staff at Reykjavik absolutely fanastic .. thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JONATHAN - 11 February 2019

" Auto Europe we great. We would not go with budget again "

" Everything was great except for our pick up at the airport. Long long queue at the counter it too about 50 minutes in all but our greatest disappointment was how hard the sell was for extras! And did spoil our overall experience. She started with saying we had prebooked a gps and that was going to cost extra .. we didn't take it. The onto insurance that we were not covered for this and that and that a very big sand storm was coming and what that meant. It was difficult. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MICHAEL - 11 February 2019

" Nightmare had been warned about this before about customers been charged extra money for car rental.Didnt even use my barclaycard when I was in Iceland but gave them my bank card details to purchase ash and gravel insurance and hire sat nav for a total of £100.The sat nav didn't work so they said they would refund the cost of that leaving me with about £70 for ash and gravel insurance.I did not authorise this payment on my credit card but gave my bank card details.I do not recognise this amount of £200 and this makes a total of £390 for 3 days car rental.Totally disgusted and feel ripped off "

" Paid £190 to Autoeurope in full for 3 day vehicle rental.Returned to uk got further charge for£200 from budget even though I returned vehicle with no damage and with a full tank of fuel. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 4

KEFLAVIK, IS - Reviewed by ALEXANDER - 06 February 2019

" The car was not in the best condition, considering the price. We had problems opening the doors (not just because of frost). But the staff were friendly and the return process was efficient. "

" The car was not in the best condition, considering the price. We had problems opening the doors (not just because of frost). But the staff were friendly and the return process was efficient. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

REYKJAVIK, IS - Reviewed by LAURENCE - 02 February 2019

" All very good but drop off was a bit chaotic as not sure where to put the car. Also I still have an £80 pending transaction on my account which is yet to be refunded as car was brought back in perfect condition "

" All very good but drop off was a bit chaotic as not sure where to put the car. Also I still have an £80 pending transaction on my account which is yet to be refunded as car was brought back in perfect condition. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by JOSEPH - 25 January 2019

" The best car hire experience we have ever had. Thank you pro car! "

" Pro car were fantastic. Really fair prices for full insurance too and gr at staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by MICHAEL - 24 January 2019

" Good service "

" Nice easy service to use and staff were friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by JAMES - 22 January 2019

" Really poor service, very unhappy Customer "

" We asked for no collision damage but recieved invoice today to show it ! Why is it added to our bill! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by BARRY - 22 January 2019

" Small car probably too small for Icelandic roads in winter. Should not be an option to go ahead with this. "

" Very good. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by MARC - 17 January 2019

" For the price we paid it was excellent. "

" Very efficient, however it was not clear what we had to do at the airport and had to call the office and then wait to be picked up from the airport to be taken to the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by CARL - 16 January 2019

" Can someone please contact me regarding my deposit? "

" Other than not knowing when I will receive my deposit back, it was a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by TIMOTHY - 12 January 2019

" It was aweful. I will go out of my way to ensure nobody books with Avis again. "

" I was double sold insurance when I arrived and never received an invoice to substantiate my claims. I feel ripped off. The vehicle was not road worthy. The wipers did not work, I found out the hard way. It was extremely dangerous to drive that car. It was scary. Avis staff laughed at me when I complained about it and refused to do anything to compensate me. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by DEAN - 11 January 2019

" Booking process was easy. "

" The member of staff that served me was friendly and efficient. She clearly explained everything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by DANIELA - 10 January 2019

" Had to wait 45min to pick the car, had issues with the drop off, dirty car, terrible customer service. "

" Upon arrival counter staff tried to "sell" extra insurance, claiming that autoeurope is a third party that do not provide the best information for costumers. I have been informed that the dropoff was the same as the pick up, I have assumed it was on the same location. I have driven around the airport for 15min to find out that it was in a different location and that it would need to be taken to the departures by their team in a van. I was lucky I arrived to the airport early this could've easily made me loose my flight. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by NEIL - 09 January 2019

" Car was given to us with windscreen wipers which were dangerous and didn't clear the windscreen at all in any kind of rain or snowy weather, which considering the time of year was a nightmare. The wipers left smears all across the windscreen making it very dangerous and hard to see. This clearly hadn't been checked by the company before the vehicle was given to us. "

" Car was given to us with windscreen wipers which were dangerous and didn't clear the windscreen at all in any kind of rain or snowy weather, which considering the time of year was a nightmare. The wipers left smears all across the windscreen making it very dangerous and hard to see. This clearly hadn't been checked by the company before the vehicle was given to us. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

KEFLAVIK, IS - Reviewed by PENNY - 07 January 2019

" see above, "

" The counter staff woman that we dealt with at the airport was very rude. I started to speak in Icelandic, and immediately she cut me off and said curtly "we do not speak Icelandic here". She processed our car and wanted me to sign the documentation which stated that we had seen the car and that it was in good condition, yet we had not seen the car at that point. Every now and then she would turn to her colleague and speak in Polish, and it seemed evident to me that it was snide comments about us. The form also required us to sign saying that we had been given the option to pay in our own currency and not Icelandic krona, which we were not. The vehicle by the way was absolutely fine. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by HAYLEY - 05 January 2019

" Really enjoyed the experience and speed at the counter, but as stated, hidden fees that were not explained have completely ruined it. Why quote a price to get custom only to charge more afterwards! Absolutely horrendous. "

" Great car and service, really happy with value and everything.... until we got hit with £150 more than what was first quoted AFTER we'd used the car and returned it in perfect condition. Will not be using this company again, hidden fees and not explained at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by PAVOL - 03 January 2019

" prosfessional staff, great experience, very expensive car insurance though "

" proffesional staff, great experience, very expensive insurance though "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by IAN - 03 January 2019

" Good price. "

" Original car had faulty door locks - they would not close properly. Inside of car was wet - possibly leaking rain through faulty doors. Replacement vehicle provided promptly. Toyota HiLux - good for 4x4 but not very comfortable. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by CHARLOTTE - 01 January 2019

" Great choice, the only challenge was finding the drop off point at Reykjavik airport which was poorly signposts and tricky in the dark. Everything else was great. "

" Great choice, the only challenge was finding the drop off point at Reykjavik airport which was poorly signposts and tricky in the dark. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by PETER - 31 December 2018

" Unhappy with overcharge and will report to bank. "

" Avis overcharged me which I consider fraudulent. The invoice was for GBP81 and Avis charged me over GBP230. This is wrong & I would like you to look into it for me ASAP. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by LINDSAY - 20 December 2018

" As above. "

" I didn't get the car that I hired, I specifically wanted a jeep 4 x 4 and didn't get it. The car I received was in a terrible state, covered in bumps and scratches. the car had a warning light on the dash the entire time which was disconcerting. only one headlight worked which was dangerous. At the airport I was told that I should really take out extra insurance costing a lot more money. I really don't rate the service at all. Im really not happy about it. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 2

KEFLAVIK, IS - Reviewed by RHODRI - 20 December 2018

" Generally a very unpleasant experience and I'll never use Budget or Avis ever again. "

" The lies we were told by the staff member of staff while picking up our rental car was unbelievable! The sole motivation was to make us purchase optional extras such as sand and ash protection (which was £200 for 4 days). For example, we were told that we didn't have windscreen damage waiver included and needed this extra cover. Windscreen cover was included in our original package. We were told the state of the roads were terrible in Iceland when in fact they're better than the UK. We were told we wouldn't be charged for fuel if the car was returned with a full tank yet £77 was taken from my credit card which I'm still trying to get back. Our Hyundai i10 had 90,000 miles on the clock and a cracked windscreen when we picked it up – which is very dangerous, especially with the high winds in Iceland. Not surprised that this damage wasn't marked on the contract when we picked up the key as no one would accept this! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by SIMON - 13 December 2018

" Nothing more to add than is in panel 3. "

" There was an element of trying to persuade us to upgrade when picking up the car. Otherwise, it was good value, the staff were friendly and we would use Auto Europe/Avis again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by ANDREW - 12 December 2018

" Efficient and easy to compare prices. "

" Car booked for 11am, arrived at desk to find out staff member had taken car out and wasn't available. Had nearly an hours wait before keys arrived. Car was in need of some TLC, window wipers barely cleaned screen and drivers door trip partly missing therefore letting wind and cold in. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by SARAH - 12 December 2018

" The experience with Auto Europe was ok. However you are promoting a terrible company who is happy to rip off customers to be greedy and make more money for themselves. I will never go near Avis ever again - they ruined our holiday and completely scammed us. "

" 1. Avis lied to us and told us we would need a GPS at £20 as we wouldn't get signal in Iceland with our phones. We had 4G at the top of a glacier. they knowingly ripped us off 2. They made us buy additional insurance and never refunded us for the first lot of insurance we paid for 3. They miss sold us SCDW and said that our standard CDW would not cover us. They lied to us and mislead us on purpose. They said that we would have to pay £1600 on normal CDW should there be any damage however we had excess reimbursement on the original cover 4. They made us buy sand and ash protection when we didn't need it. I know they have to make money off insurance as they don't make money on rentals but a company with some integrity would advise what you do and don't need. We didn't leave the city in the car and the weather was good - we did not need this cover 5. We tried to contact Avis to discuss this and their customer services team would not help us and said that we were wrong. They would not let us speak with management or escalate the complaint and they ended up putting the phone down with us. 6. We were totally fooled into hiring a 'Budget' vehicle and they totally shafted us on insurance - totally unfair and unreasonable company and the worst experience I have ever had in my life. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by DEEPAK - 07 December 2018

" Auto-europe sells a full cover package that is supposed to cover all potential excess costs, and recommends customers do not be pressured into purchasing additional cover at counters. Unfortunately, in Iceland, this is the exception to the rule, as sand and ash cover is not covered by auto-europe, and required an additional 50%+ charge at the counter. "

" Budget was great, and nicely informed me of additional charges that the excess cover that auto-europe provided wasn't actually sufficient. Despite the auto-europe recommendation to not allow counter staff to pressure customers into purchasing extras, it turned out they were absolutely correct, and auto-europe had misled me. Unfortunate as this added an extra £45 of charges. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by STEVE - 05 December 2018

" Ok. "

" Initial booking was for a Suzuki Grand Vitara. Was given a Dacia Duster on arrival, which is certainly a lower spec vehicle. Counter staff blamed this on Auto Europe saying they no longer rent out Grand Vitaras. Car was dirty both inside and out and was fairly high mileage for a rental vehicle. Wipers didn't clear screen. I had to manually clean the wiper rubbers myself before they would clear rain. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

KEFLAVIK, IS - Reviewed by CARL - 04 December 2018

" Quick, accurate and friendly service. "

" Quick, accurate and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by PETER - 03 December 2018

" Apart from long queue and delay picking up vehicle everything was great! "

" Long delay collecting vehicle. 1 hour!! "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by ALI - 30 November 2018

" Very good service and good value for money "

" Excellent come and not too much chatter "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by CHRIS - 28 November 2018

" The overall experience was very good. The car had a lot of damage which was not on the sheet so I took a video but no issues at all on return. "

" The overall experience was very good. The car had a lot of damage which was not on the sheet so I took a video but no issues at all on return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by ANTHONY - 25 November 2018

" Would not use again. Shame as car was good condition and pickup and drop were pretty quick "

" Hired car, was made to sign for it without seeing vehicle. Claimed a stone chip that was already on vehicle was caused by myself. Luckily we had signed up for the super insurance on arrival but even this we was told would only cost £15 but ended up costing closer to £40! Very poor "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by MARICEL - 22 November 2018

" Nice and easy service.....absolutely brilliant "

" From start to finish it was brilliant! On arrival at airport there was a lovely man waiting for us. During the journey to the office, the man was soo informative. Have us tips on what to do, where to go..,and was very friendly. The man at the desk was just as helpful and friendly I can not fault any of them! 100% great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MICHAEL - 21 November 2018

" Your website suggested I was covered for everything for insurance. However at the Avis counter this was untrue. I was charge the same amount of car rental an additional £125 pounds in insurance cover. The avis representative advised the insurance covered by your company wasn't sufficient. My feedback would be for you to outline this more clearly on your website. "

" The car wasn't clean on the inside. Steering wheel was dirty, and windscreen was very dirty on the inside. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

REYKJAVIK, IS - Reviewed by KEVIN - 15 November 2018

" See above "

" The whole process was great with regards to going on holiday but when we returned we realised the car had done 98 miles while parked. We did not notice this until we had passed through the barrier of the car park. It was 11pm and we were tired. When the car started to shudder and the engine warning light came on we became very concerned about our long journey home in the dark. I realise I should have checked the mileage when first entering the car and so realise you will probably dismiss my concerns as It was my responsibility to check it. However this was an awful experience and I remain concerned as to what my car may have been used for while in your care. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by IAN - 11 November 2018

" To be honest the check i service was fairly quick and efficient, however, it felt that we were constantly being upsold on the insurance on the basis of fear. In the end I gave in, however, it spoilt what was otherwise a good experience. In addition, we were told to take satnav despite the vehicle coming with satnav built in. The car itself had approx 120k KM on the clock, which when you are paying a premium price for car hire , makes you feel a little mugged. However, the drop off was superb, quick efficient and polite. "

" To be honest the check i service was fairly quick and efficient, however, it felt that we were constantly being upsold on the insurance on the basis of fear. In the end I gave in, however, it spoilt what was otherwise a good experience. In addition, we were told to take satnav despite the vehicle coming with satnav built in. The car itself had approx 120k KM on the clock, which when you are paying a premium price for car hire , makes you feel a little mugged. However, the drop off was superb, quick efficient and polite. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by NIKE - 09 November 2018

" See above "

" Even though I had intentionally purchased the extra insurance with Auto Europe, and I showed the voucher to the counter staff, we were told at the counter that we had no insurance and should not take the vehicle without upgrading to Avis's insurance. This ended up costing us an additional £415 for the rental period!! Almost the same as the original price paid. In addition, I was not given a chance to actually read the contract I was signing, as the agent kept scrolling through all the text on the ipad and only stopped for me to sign on the line at the bottom. This lead to me unintentionally and unknowingly agreeing to be charged in GBP rather than local currency, which increased the price of the additional insurance and 2nd driver by £35 because Avis add their own 7% conversion fee on top!! Not once was I made aware of this, and I am furious! I have complained to Avis about this, but was just told that I'd signed the agreement and that's it. I feel totally ripped off and will NEVER rent through Avis again. I'm also in two minds about my Auto Europe experience, as I was under the impression that I would only have to pay for the additional driver at the counter, nothing else. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by JAMES - 09 November 2018

" The lady at the checkin desk was very quick and efficient, and very friendly. We were ready to go very quickly, which we appreciated given that it was late and we wanted to get settled into our hotel. "

" The best rental experience I've ever had "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by BJARNI - 08 November 2018

" As above. "

" As usual , good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by STUART - 07 November 2018

" Auto Europe provide most competitive prices. "

" Counter staff member very pushy to sell excess insurance. Drop off very disorganized. Overall okay. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by MICHAEL - 06 November 2018

" Auto Europe fine, got me a cheap hire car. PROCAR are just scammers. DO NOT USE. Won't be booking with Auto Europe again unless amount can be reduced. "

" Feel like I've been scammed returned car with a small chip on windscreen and theyve charged me £1600 to replace the full windscreen which is ridiculous "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by MICHELE - 01 November 2018

" all good,no problems. "

" Quick and excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ANTHONY - 30 October 2018

" Overall good "

" The drop off was a bit chaotic with people being told to park in different places. I had to re-park twice. Signposts advising where to park would be helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by JUSTIN - 29 October 2018

" Happy "

" Snow tyres should be considered in these months as snow does start to fall sporadically around the country. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JAMES - 29 October 2018

" Great service and price would highly recommend "

" Very helpful staff at the desk on our arrival. His advice regarding GPS or WiFi was invaluable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by DAVID - 26 October 2018

" I have been charged for collision damage waiver and windscreen protection both of which I did not agree to. I agreed only to sand and ash insurance as I already have worldwide insurance for the others. I am very dissatisfied, please make arrangements for these large payments which have been taken from my card to be refunded "

" I have been charged for collision damage waiver and windscreen protection both of which I did not agree to. I agreed only to sand and ash insurance as I already have worldwide insurance for the others. I am very dissatisfied, please make arrangements for these large payments which have been taken from my card to be refunded "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by SAURABH - 24 October 2018

" Payless was not a good vendor to provide cars. I have taken cars on rent multiple times in UK and this was the worst experience to hire a car. The staff was very cold in their dealings "

" The car was given was old, while booking i had booked a higher class of the vehicle with the impression that it would come with a GPS. But the counter staff told me that they have removed GPS from all cars and i would have to buy additional GPS at the cost of 70 GBP for 4 days. I asked for another car at the counter and although i could see there are multiple cars of the same vehicle class in the car park, they didn't assign me another car. When i was on the road the car had to be tried 3-4 times before it could start. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by AIDAN - 20 October 2018

" The line to be served was long and slow. The car was not ready on time and I was left to wait 1 hour for the car to be readied. It was late at night with 3 young children after a long flight. A alternative car should have been provided to me. I later discovered that the car had faults: chip windows, faulty anti-crash, front light not working and the car tires were worn. "

" The line to be served was long and slow. The car was not ready on time and I was left to wait 1 hour for the car to be readied. It was late at night with 3 young children after a long flight. A alternative car should have been provided to me. I later discovered that the car had faults: chip front window, faulty anti-crash electronics, front light not working and the car tires were mostly worn out. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by PAUL - 14 October 2018

" Seemed OK. Could provide more advice on insurance. In Iceland this seemed complicated and I am fairly sure in retrospect we over-insured which made the rental much more expensive than necessary. "

" Neither of the headlights worked - although fog lights were fortunately fine. Front right tire needed air once (but this was minor). Otherwise the vehicle was good, but the lack of lights was potentially dangerous and prevented driving at night. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by LAWRIE - 13 October 2018

" Good car hire process other than the comments above. "

" Expected to sign condition document at desk before even seeing car condition "as per policy". Didn't and inspected the car first to find more remedial damage that added to list and on signed document. How would this work if I hadn't!? "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by MICHAEL - 11 October 2018

" N/a "

" I enjoyed using Procar but when arriving at the airport it wasn't clear where and who we should wait for the shuttle. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by RACHEL - 04 October 2018

" All fine "

" All fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by PAUL - 03 October 2018

" Very good. Next time provide map as promised. "

" No map provided. On booking we were told map would be provided. Otherwise very good service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by LINDSAY - 01 October 2018

" No "

" Awful experience. Staff were slow, unfriendly, unhelpful and rude. I probably won't ever hire a car again as it was such an awful experience and it put a real downer on the end of my holiday. I suspect they overcharged us. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by BEN - 30 September 2018

" Experience with Auto Europe was good, but I think you could do more to protect your customers from this insurance fraud, as I experience it every time I hire a car. I think it's appalling that the car hire companies still get away with it, and as I say they were doing it to all the customers around me at the desk as well. "

" As always when I've hired a car, they tried to sell me some more insurance (and the customers either side of me), despite me having already bought excess refund insurance elsewhere. The lady told me it doesn't cover Sand storms and that they were very likely in Iceland - there obviously wasn't one. So I paid them an extra £110 which I really didn't want to. They did a hard sell. In addition, we were given a Toyota Hilux with cover on the pickup section, and the area in the back was very dirty and hadn't been cleaned properly. So not ideal for our and our kid's luggage. I would appreciate Auto Europe's thoughts on my experience with Budget... "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by RITESH - 28 September 2018

" It's the company Procar who let us down this time "

" Our flight was delayed by 20 minutes, and when we arrived at the desk they delayed us by another hour as the car was being washed. We have plans at 11 o'clock which we were late for. Our pick up time was for 9 o'clock, why couldn't the car be washed before this time? "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by MICHAEL - 27 September 2018

" Great service, no real probs "

" No problems, car a little dusty on collection and slightly delayed collecting, but great service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by MICHAEL - 24 September 2018

" Great Experience "

" everything was very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by BJARNI MARKUS - 21 September 2018

" No further comments "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MONIKA - 18 September 2018

" Good "

" The overall experience was ok, however we had to wait for around 30 minutes to take the car as it was not ready on time even though we arrived later when the collection time. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by CHRISTOPHER - 15 September 2018

" Great value , car was clean good condition exactly as described. Really liked there is no mileage limit as Iceland is so big to go exploring. Will use again next time we visit. "

" Great experience especially drop off was so easy , really happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by RAYMOND - 13 September 2018

" Allowing for comment in #3 above, the staff at pick up and drop off were very helpful, pleasant and friendly. they made a tourist feel welcome. "

" Overall very happy. My one comment is that at pick up the staff should be more clear about explaining local road laws. For example, explain toll roads, lights must be on at all times etc. In many countries road tolls can be paid online up to 24 hours after going through the booth. In Iceland they had to be paid by cash or card to an operator at the time. This was not obvious and neither was it explained at pick up. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by ROBERT - 12 September 2018

" Very straightforward "

" Straightforward, car was replaced without hassle after it broke down "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by WAYNE - 09 September 2018

" See above comments waste of money my final comments "

" The car we got originally was dirty old and the smell inside was shocking when I drove it a loud banging noise from the front of the car that was only a couple of hundred yards . I went back to the counte to exchange the car they exchanged it for another car a bit better it had 80000 kilometres on the clock we have been to Iceland on numerous occasions this was one of the worst cars I have ever hired driving a few miles out of the airport the pressure tyre warning lights came on I had to pump up the tyres in the garage in Reykjavík i will not be using this hire company again "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by CLIZIA - 06 September 2018

" all good. I will recommend it "

" should have been given more details about car insurance. The guy at the airport change the price of the insurance 2 times (from 38 euro to 34 per day ) and then I heard the other receptionist saying 30 euro per day to the couple next to me. :/ "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by ADRIANE - 04 September 2018

" Efficient friendly service, great little car the got us everywhere without any problems. And a saver on fuel. "

" Efficient friendly service, great little car the got us everywhere without any problems. And a saver on fuel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by DANIEL - 02 September 2018

" First time trying out Auto Europe. I like the fact that I can get the no-excess insurance included. "

" No issues for us, but it took a long time waiting at the counter because there were several other customers who needed a rather long time. I don't understand why companies like Avis have to charge such huge sums for zero excess (especially because I need to buy several additional add-ons to be fully covered - almost doubling rental costs). How is it then that I can buy separate excess insurance so much more cheaply? "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by GRAHAM - 27 August 2018

" on the hole excellent just the cost of extra insurances but this could be partly down to exchange rates at this time "

" feel extra insurances could be better incorporated in to price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by JAMES - 23 August 2018

" Use you loads. Happy to use again. "

" Slow pickup and drop off not enough people to process customers. Car was ok. Had a few dents and marks but otherwise perfect. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by DANIEL - 12 August 2018

" No maps available Car old and rattly "

" Expensive for an old car with high kms "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 1

KEFLAVIK, IS - Reviewed by JONATHAN - 06 August 2018

" Generally OK. We were upgraded to a bigger car although the upgrade was I suspect a car which was too old for the category it should have be in. However, it did the job and was OK. "

" Difficulty finding the drop off area. More accurate directions would have been helpfull as it was raining and the area is full of other car rental drop off garages. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by ROMANA - 02 August 2018

" Was kindly surprised as I did not have to pay deposit on pick up the car . "

" Great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by MICHAEL - 01 August 2018

" Good range of vechiles "

" Excellent staff attitude "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by CHARLES - 30 July 2018

" See above "

" As with many car rental companies I feel more explanation of controls and location of fuel cap etc needs to be given as car models vary in this respect. It's somewhat dangerous not to do so. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by ADRIAN - 23 July 2018

" Good. "

" They didn't tell us before we had reservated the car, that if we don't have a credit card, we have to pay 30 euros per day for the insurance. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by MARK - 20 July 2018

" I was disappointed that after modifying my booking for an extra 3 days that this had not been passed through to procure and caused some confusion. "

" fine "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by YASIN - 17 July 2018

" very simple and honest "

" we booked the rental for the wrong day and they were still able to accomodate us with no extra charge. the sales agent was very kind and understanding 10/10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by GORDON - 15 July 2018

" - "

" Had to wait 30+ minutes to be collected from the airport, but then arrangement were fast after that. Also quite a bit of pressure to take the extra insurance. Otherwise it was a very good experience, staff were very friendly and the vehicle was great, and we would consider using ProCar again. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JONATHAN - 09 July 2018

" quick & easy & clear booking, good price "

" The push for extra insurances was VERY strong, too strong, putting fear into customers "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 7

KEFLAVIK, IS - Reviewed by ALAN - 08 July 2018

" Website was easy to use. When I called to enquire about something, the staff on the phones were very helpful and knowledgeable. "

" In all the rentals for personal use I've ever undertaken, this was far and away the easiest experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KATHLEEN - 04 July 2018

" Renting a car was the best choice to experience the Golden Circle. We had such a limited time between flights. It was easy and stress free. Pickup and drop off was a breeze. "

" Driver picked up and dropped off at airport was excellent. Very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by SHARON - 30 June 2018

" Very easy & straightforward for booking, pickup and dropoff "

" Very easy & straightforward for booking, pickup and dropoff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PAUL - 30 June 2018

" See above. "

" Waiting time quite long due to queue at time of pick up and lack of enough staff. We were not told of need to depress clutch to allow car to start leading to some confusion but we sorted it out ourselves. No parcel shelf so bags on display. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by ELIZABETH - 27 June 2018

" best prices "

" took a long time to pick up. Not enough people on reception, Let me drive off with a flat tyre so another 30 minutes to pick up. Had all tyre replaced after mending puncture because they were substandard, the studs had been taken out of winter tyre making them weak summer tyres. Good points, immediately fixed brake noise in Reykjavik, paid for wheel rim repair and new tyres with no fuss..had taken out full insurance. Polite. helpful getting us to airport quickly. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6