ILHA VERDE PORTUGAL Car Rental Reviews

PONTA DELGADA, PT - Reviewed by PETER - 25 August 2025

" Speedy and efficient "

" Speedy and efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PONTA DELGADA, PT - Reviewed by NEIL - 12 August 2025

" Thanks "

" Everything went well. Staff friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORES, PT - Reviewed by MARIA - 13 May 2025

" Excellent car and staff "

" Excellent car condition and staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by BYRON - 04 June 2024

" Prompt effective and efficient "

" Prompt effective and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by SIOBHAN - 29 May 2024

" Overall really good experience "

" The initial car was old and not in good condition but we brought it back to another branch in Ponta Delgado and they wereso helpful and replaced the vehicle. Great customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by MATTHEW - 26 March 2024

" There was a queue to collect the car. Other than that we had a very good experience. "

" All very smooth. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by TIM - 19 October 2023

" I'm always pleased with the service from Auto Europe and have recommended it to others. "

" Smooth operation and helpful staff. Only negative is that long queues can build up for checkout and return at PDG airport. I had a minor issue with the car the next day, and Ilha Verde came out to me straight away and swapped cars: very good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FAIAL, PT - Reviewed by PEDRO - 10 April 2023

" As ever I don't have negative feedback to share about autoeurope. Pricing is always clear and easy to understand. "

" On collection there was only one member of staff for 4 customers. There was a long waiting time. The vehicle in question wasn't to the standards I normally experienced, even for a small island. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PONTA DELGADA, PT - Reviewed by RICHARD - 04 November 2022

" Auto Europe have arranged hire cars for us in Portugal, the Azores, and Sicily. Easy to book and prices are good. "

" Ilha Verde accommodated our later arrival time with no fuss, and were efficient in handing over the car to us, and in receiving it back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by SIMON - 18 September 2022

" OK. "

" Had to wait in queue about 80 mins to pick up car, due to only 2 overworked staff who also had to do the physical check and handover, whereas there should have been someone else doing that. Almost missed hotel checkout deadline as a result. Car quality OK except ropey gearchange (reported on drop-off). "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PONTA DELGADA, PT - Reviewed by CHARLES - 28 September 2021

" Quick and easy service great value "

" Very happy with car and service thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by MARTIN - 19 October 2020

" A reliable company "

" Smooth pick up Only issue was collecting back th€10 deposit was a saga. But overall very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PONTA DELGADA, PT - Reviewed by JOZEF - 31 December 2019

" Easy and friendly. "

" Straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by ADRIANA - 24 December 2019

" Very good "

" Very quick, friendly service. No hassle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by PETER - 14 October 2019

" Overall very satisfactory. "

" Good. just the 10 euro I was charged because the vehicle was dirty on the outside, I thought on collecting the vehicle, I was told it had to be returned clean just on the inside, maybe my mistake. Apart from that the staff, car, ease of collection was very good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PONTA DELGADA, PT - Reviewed by JON - 03 October 2019

" auto europe gave a better price than the company direct so thats a plus. but ilha de verde in ponta delgado should be avoided. their not safe. "

" had a flat tyre on last day. took3 hour to sort out. couldnt fill the tank so they charged me for the petrol too. the car was rubbish. not well looked after. imglad i was near town when the tyre went. the recovery guy advised not to use this company "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by KATALIN - 24 September 2019

" trustiness, the administrative system is very good "

" collaboration, politeness "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PONTA DELGADA, PT - Reviewed by JUSTIN - 30 August 2019

" Having booked via Auto Europe in advance for our holiday, our flight times were changed a few weeks prior to flying out. On first appearance updating this on the website appeared straight forward. Unfortunately when trying to do this, the site wanted me to re book the car at about £200 more than I initially paid. Refusing to do this I called Auto Europe assuming that it would need to be done over the phone as I was only updating my collection and drop off times. Only to be told that it was the same process. In the end finding my experience with Auto Europe fairly unhelpful, I left my booking as it was. On arrival earlier than expected Isla Verde were excellent and provided a car enabling us to get on our way, for all that was a relatively simple update to the hire. "

" Excellent, see comments in section 5. Provided a car when the flight was moved earlier, which Auto Europe were unable to do. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by JUSTIN - 20 August 2019

" Pretty easy to book, reasonable pricing "

" Quite expensive for what it is and, whilst it was lovely to have the counter staff stay until 1am (on my arrival) to sort everyone out, I wasn't really offered any choice of car so had to come back the next day to change it for something else. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by STEPHEN - 09 July 2019

" Although not as cheap as other parts of Europe, the service was very good and compares well with local competitors. "

" Staff were busy but courteous, spoke good English and dint pressurise extras. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by JAMES - 29 June 2019

" Reliable service and easy to use "

" Good and friendly service at airport. Car was quite old and had done a high mileage but served us well. Very good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PONTA DELGADA, PT - Reviewed by DAVID - 06 January 2019

" Great, thank you "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by DAVID - 20 November 2018

" Excellent value for money and all very efficient "

" We were offered an upgrade from a small car to a Mazda CX3 SUV for 21 Euros for a week ! We took it which made the overall deal even better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by BEATA - 13 November 2018

" Great company, very reliable and professional. "

" Everything was perfect about Ilha Verde. No faults whatsoever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORES, PT - Reviewed by DMITRIY - 30 October 2018

" All good. "

" All done in time, very positive experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by KEVIN - 09 October 2018

" I have used Auto Europe agency twice and am pleased with them so far. Fortunately I have not had any trouble with the car hire so cannot comment on how they would be in case of any claim etc. "

" Basically they were pleasant and polite - the queue to check in was long because they are relatively cheap. I was encouraged to upgrade to a diesel for an extra 25 Euro on the basis that diesel is far cheaper than petrol, which I declined. It is true that petrol in the Azores is 1.50 Euro/ litre and diesel 1.30 Euro / litre, but only using half a tank, it only cost me £35 Euro to fill up so it was cheaper using petrol for me. I own a 10 year old car and the only thing I find irritating is that the controls are not explained to the user before driving away - The car had no handbrake lever and I had to call the guy back to explain how the parking brake is enabled. Also, a cut-down user guide showing the instrument warning lights (e.g. what the SBCS light means) would have been helpful - most of this I had to Google when I reached our destination. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PICO, PT - Reviewed by DAVID - 18 September 2018

" Used many times and satisfied with the service and price "

" Efficiency and satisfaction varied to the Island. Ponta Delgarda - waited for an hour and half to hire a car. Faial (Horta) the air conditioning did not work and the car was filthy.Insisted on car change for a car where the radio did not work with many scratches. Pico - very efficient and new car. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

PONTA DELGADA, PT - Reviewed by GIANLUCA - 07 August 2018

" I always find the best deal on auto europe "

" Everything smooth and perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by JOHN - 26 July 2018

" Auto Europe make car hire convenient...I wouldn't know if they are the cheapest source. "

" We got charged 100 euros on returning the car for minor damage to the nearside wing mirror...the plastic covering the indicator light was broken. We didn't cause the damage and have no idea when and how it occurred. It may have been there when we collected the car but both the rep and myself might have missed it on the pre-existing damage check. It was very disappointing when you try so hard to drive carefully and look after a vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 8

SAO JORGE, PT - Reviewed by JOHN - 19 July 2018

" Auto Europe and the car hire company were fine. "

" We had a 4 year old Ford Fiesta which though in fine working order has lots of scratches on it. I thought we paid too much (via Auto Europe) given the quality and age of the car. The Ilha Verde staff at Sao Jorge airport were great. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PONTA DELGADA, PT - Reviewed by KAMILA - 17 June 2018

" I had never get a car from them as my reservation was not approved. "

" I had never get a car from them as my reservation was not approved. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORES, PT - Reviewed by RICHARD - 14 June 2018

" My comments are with regard to Auto Europe: I use Auto Europe quite a lot, mostly for booking cars in Spain. I have knowledge there and your site enables me to pick suppliers who I trust. I had no ability to select a reliable supplier in the Azores and relied on Auto Europe. The car supplied by Ilha Verde was completely unsatisfactory both with regard to bodywork and mechanicals. I had the same experience with Ilha Verde on another Azores island. I suspect that this is due to lack of competition. My point with regard to Auto Europe is that you need to take a greater role in assessing and controlling the quality of the car hire companies that you act for. "

" The car had a large amount of bodywork damage. The car was badly maintained. Value for money was very poor. Customer service was poor. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HORTA, PT - Reviewed by PAUL - 17 May 2018

" Perfect "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by WILLIAM - 14 May 2018

" Lovely little car ticked all the boxes "

" Good except the satnav needs updates- new roads and satnav doesn't recognise "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by TOMMER - 29 April 2018

" Auto Europe is always great! I used your service couple of times a year. Almost always, I pick good suppliers and happy about them. Now I had no choice due to the rare location and just hope there is something you can do about my above experience with the local supplier. "

" First, they tried to give us Clio Station instead of the Megan Station we ordered, claiming it's the same type and if we like we can 'upgrade' to I30 for ~50 euro. My friend who came earlier took it, but we insisted and after the manager involved - they gave us the Megan Station. So we understand it's a method they try to all, although they had the car we booked in the lot (we didn't even need to wait for it). Second, The car's A/C wasn't working the whole week. We had to drive with open windows. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PONTA DELGADA, PT - Reviewed by JOHN - 15 September 2014

" All round excellent service,could not be bettered! "

" Brilliant! "

PONTA DELGADA, PT - Reviewed by ANDREW - 17 June 2013

" East to book & good email commuication "

" Excellent service in all respects. Veronica is a delight: highly efficient and charming. "