Auto Europe
- North America
- Central America
INTERRENT ITALY CUSTOMER REVIEWS
- 5.5
- 5.7
- 6.9
- 6.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
INTERRENT ITALY Car Rental Reviews
Average Rating for Interrent :
PISA, IT - Reviewed by ANDREW - 25 December 2022
" Auto Europe are good - a bit like Holiday Extras. It will be interesting to see if Auto Europe read my comments about Interrent/Goldcar. I wonder if Auto Europe will offer any advice or feedback to us . . . I will wait with baited breath! "
" On arrival at Pisa (13th Dec at 15:00) airport car rental we went to the Internet - Goldcar desk. I presented my license, credit card (with my name) and passport. My credit card was decline. When phoning our credit card provider they acknowledged we had tried to pay and they explained new security protocol that the rental company were not compatible with. It wasn't a Visa problem but it was a rental company provider issue with Visa. The agent would not help, he pretended to be doing work on the computer. They eventually offered another quote and we used my wife's card but this time it all worked. There was a half full bottle of water left inside the car. Be aware that if you use Goldcar or Interrent, you will be charged extra if your flight is delayed. I am cross because they were unwilling to help. They would not let us reclaim funds from the payment we had initially paid. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MILAN, IT - Reviewed by LEE - 18 December 2022
" I have used Auto Europe for over 15 years and have always found it to be the best rental car broker with the best prices and levels of insurance. "
" During the pickup of the car the employee was bullying trying to upsell a more expensive car and insurances. This is not a problem but it was done in a threatening manner of you will be accountable for everything and it will cost thousands of euro's if you don't upgrade. On returning the car again the bullying and aggressive nature continued with threats of deposits being taken and extra charges. None of which were founded or acted upon. They also tried to delay our exit from the car garage by demanding with menace my driving licence I refused and in the end walked away from the situation. For a less well travelled individual this could have been a very harrowing experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PISA, IT - Reviewed by SERGIO - 08 November 2022
" I am a long standing customer of AutoEurope with no previous issues at all, until this one with Interrent. I am currently waiting for a response to the formal complaint I have lodged with AutoEurope regarding this dreadful experience with Interrent. I would not recommend AutoEurope continuning a relationship with Interrent/Gold Car based on my customer experience as, in my opinion, it is damaging your/AutoEurope's reputation. "
" My hire car was organised by AutoEurope for a Fiat Panda with Air Conditioning as stated on my confirmation paperwork and hire car voucher for Interrent. I was informed I was being given a Smart car when I arrived in Pisa, but in order to have the car I ordered I was charged an additional 63 Euros. Not only that, the car had no air conditioning as I had paid for originally. The car was also reported to have no marks/damage on it. When I checked it, there was damage which I marked on the paperwork and returned to the check-in desk for Interrent/Gold Car. Gianni, the representative on the Interrent desk, signed my form but did not even come and check the car. The paperwork sent by e-mail did not include the correct check-out paperwork which I was supposed to receive. I would not choose Interrent in the future to hire a car. I raised a complaint by e-mail to Interrent on 29/10/22 and they have not even had the courtesy to acknowledge or respond to this. All Interrent were interested in were selling me extra/add ons rather than fulfilling my hire car order and meeting customer satisfaction. I have now raised a formal complaint with AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PISA, IT - Reviewed by GINA - 23 October 2022
" no problems at desk to pick up "
" like the option to take zero excess "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NICOLA - 09 October 2022
" Well your insurance needs a receipt. Internet and gold car don't provide one. It's confusing. "
" The waiting time was almost 2 hrs to get the car. They said your insurance wasn't worth the paper it was written on and almost pressured me into buying again which I did. The car was in a terrible state. Scratches all over so I am happy I took out the extra insurance. They said yr insurance needed a receipt for the work but they would not supply one as they charged us if there was a scratch over 5cm but wouldnt get the scratch sorted so couldn't provide a receipt. Your insurance said we had to provide a receipt. Sounds like fraud to me. Terrible firm to deal with. You need to know. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ROME, IT - Reviewed by FRANCIS - 21 September 2022
" I always use autoeurope excellent service "
" Dreadful experience with Interent-never again! My class of car not available so they gave me a lesser vehicle in disgusting condition and a take it or leave it attitude! Very dissappinted "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ROME, IT - Reviewed by BARRY - 22 August 2022
" see above "
" Still waiting for repayment of cost of flat tyres I paid for . Customer Service not existent. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by MATT - 15 August 2022
" Charged extra at pick up "
" Charged extra at pick up "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PETER - 01 August 2019
" Please review this operator as AE are usually very good. "
" The hard selling of their insurance was outrageous. They said that the cover with auto Europe was worthless. I said that is not true. CDW means I am covered and I have my own excess insurance. The staff were frightening all customers to take out their insurance. I unfortunately did even though I am covered!!!! They operated like cowboys and will never use Internet and Goldcar again. They should not be on your list at Cagliari! Shameful behaviour that gives all car rental companies a bad name. You thought if this is their behaviour on pick up what are they like at drop off!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARCO - 31 July 2019
" whilst I was waiting to collect the keys at the interrent desk on the 15/07/2019 with my contract in my hand, specifying the correct car category of my choice I literally saw another customer drive out of the parking lot with the car specified on my contract. I immediately informed a member of staff and they expressed their shock as well. I asked how such a thing could happen and the only explanation they had was that another customer complained with their car so they substituted it with mine, obviously without checking. As I result I was then left waiting over 3 hours to get a new contract with gold car (the sister company). My wife and I were appalled by the level of service and upset that this was now eating into our holiday on the account of interrents incompetence. Further more initially when receiving my contract I was offered the choice of a diesel car which I agreed to and paid the surcharge, however, in the end, after being so badly treated, not only did I receive a small category car "D" instead of "F" but also a Petrol car instead of diesel. The "F" category is not a Van but is an estate car which I choose for more space. I have proof of everything, including both contracts. I'm so outraged with the way they have dealt with this situation and even more so by the reply below, it's a disgrace. They could have offered me a better car after the incident instead I have been treated badly and don't feel I should have to justify myself. If you want more details you can contact gold car customer service and ask them what I said the same day. Kind regards "
" Very bad experience, they make mess with the car I choose,they gave me different car not only different even smaller. I paid for the supplement for a diesel and at the end I got a Petrol car. I would never raccomend interrent to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by MATTHEW - 31 July 2019
" We had a very bad experience with this rental. We waited 1.5 hours in a large queue to pick up the vehicle. Eventually we paid 40 Euro to be upgraded to a premium member so we could pick up or car as we had an event that we had to get to. Once this was done we then went through a 20 minute process at the counter where the assistant tried to sell us additional extras. Once we eventually got given the paperwork and went to pick up the car we had to wait a further 30 minutes. We were told the car was just being washed. We were renting a Renault Clio and I counted over 5 other Renault Clios in the car park ready for pick up but were told we would have to wait. Eventually after waiting 30 minutes another staff member appeared, who seemed to be a manager, who then found or car keys in the key section and gave them to us. Clearly the car had been there all along but no apology was offered. Very unimpressive. "
" See below "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by JAMES - 31 July 2019
" Easy to arrange great value car hire. "
" Very friendly and efficient operation. I must mention Elena in particular for going the extra mile to be helpful. Highly recommended, and I will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PHYLLIS - 30 July 2019
" I always use Auto Europe. Good prices. Whichever company I have gone with from the site has given good service. "
" Staff friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by LYNDON - 30 July 2019
" Auto Rent has been great. I have raised the complaint about Interrent not accepting Amex. I'm keen to get resolution on this. I travel to Europe a lot and hire cars, so would accept vouchers, or similar. Thank you. "
" I was really pleased with the car - and the drop-off. But when getting the car, I was informed Interrent didn't accept the American Express credit card I'd used to pay for and book the car. I offered my partners credit card but was informed it had to be in my own name. I offered to cancel and rebook in my partners name and was told this wasn't possible. I tried to call Auto-Rent as I had not been informed my Credit Card (the same I'd used to book the car) wouldn't be accepted - but it was out of office hours and AutoRent was closed. I was left with no option but to pay 240 Euro on my Direct Debit Card - a charge I wasn't expecting. I also have my own European Car insurance. So, I feel I was stung, which is a shame. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHELLE - 30 July 2019
" I would be happy to use autoeurope again but only when renting from a well known company (for example Hertz, Budget etc...) "
" I was very unhappy with my experience with interrent. We arrived at the office to find there had been a power cut. The staff left us standing outside the office for 40 minutes not communicating any of this. When the power eventually came back on the customer service we received was terrible. The girls behind the counter were rude and unprofessional. Chatting mostly among themselves and not even looking at their respective customers. I will definitely never use this company again and would not recommend it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by CHRISTOPHER - 29 July 2019
" Website and booking process was straightforward, but it should be made clear that the extra insurance you pay for on this site might not cover you when you get to the hire company when you get to the desk. "
" The process of picking up the car took almost 2 hours. Long queue of people left outside a porta cabin in a carpark - lack of greeting or communication from any staff as to their system / what was going on. Wouldn't acknowledge the insurance we had already paid extra for through this auto europe website saying we would still be liable to pay high prices for any damage. We were put under a lot of pressure to buy more at 28euros a day taking our weekly car rental to around £400 before petrol... Everyone in the office seemed to be arguing about something. Left feeling conned and ripped off. Never had an experience like it with a hire car company. Will never ever use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 29 July 2019
" The only issue was giving the condition report to sign at the check in desk and not when I had crossed checked the condition of the car at the pick up point. "
" Good apart from confused at check-in as I quel for Europecar then told to go to another desk (Interrent). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by LARA - 26 July 2019
" Purely based on the fact that you are happy to work with a company such as Gold Car! "
" I have had previous experience of Gold Car and vowed to never use them again so was very disappointed to find out that Interrent was in fact Gold Car. I would suggest you do some research on them and consider if you want to continue to use them! Always pressure to buy extra insurance even though I had paid for a fully insured car hire!!! Car was disgustingly dirty! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by ANNA - 23 July 2019
" Auto Europe is great, I always use them. But, having experienced other car rentals in Sardinia several times, I'll never go for interrent again. "
" After keeping us outside for nearly 2 hours, while they have their chats, giggles, coffees etc I was told my car was gone and my reservation cancelled... As I was late. As a goodwill gesture they "let me" upgrade to a car that had no class, they couldn't explain what class that was but I had to pay an extra 165 euro or move away as other people were waiting. Also I could try and ring auto europe for money back. I had my family with me, who were waiting in the sun for the last 2 hours, so I felt like I had to do it but they were all smirking at how stupid I was. When we got the car it was totally filthy as apparently "it was raining". On the drop off I made sure we got there on time. This time I didn't want any wait so walked into the office, from that office they sent me to another one with two super rude "what do you want" men. Eventually some guy turned up, checked the car, said "OK" and asked me to sign some document in Italian. I hope i didn't get married to him. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PISA, IT - Reviewed by KABIR - 23 July 2019
" Got shifted to GoldCar and had to pay an extra €290 deposit - this is out of order! "
" Got shifted to GoldCar and had to pay an extra €290 deposit - this is out of order! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PISA, IT - Reviewed by ANTHONY - 22 July 2019
" Auto Europe assisted me with resolving situation with interent "
" Attempted to charge a late fee and High pressure sales pitch for extra insurance "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RODERICK - 21 July 2019
" Experienced rude staff before on earlier holidays at Pisa when we were using Goldcar. Goldcar staff were rude and unhelpful "
" On arrival at Pisa Airport The first member of staff was rude and unhelpful. I asked another member of staff to deal with our booking and he was helpful and polite.Again when returned car the staff were friendly and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIA - 19 July 2019
" same as above "
" we booked with autoeurope for a vehicle with pick up at the airport, but when we arrived at ciampino we were told the vehicle was in a carpark outside the airport and the booking was actually for a different company, interent. we had to wait for a shuttle bus which was very difficult to find. After calling four times the tel number given on the voucher, which happens to be in spain so they were as clueless as i was about the shuttlebus, we finally got the bus after half an hour wait. when arrive at the carpark with the inter-rent desk we were told we were late and our reservation was expired, and in order to have car we were to pay an upgrade. inter-rent claimed they had no responsibility as the booking was with autoeurope, i called autoeurope customer service that clearly told me not their problem. this game scenario was happening to others at the desk both at pick up and at drop-off, clearly a scam of sort. the inter-rent person at the counter was very helpful and patient but could not drop the surcharge. the woman from customer service from autoeurope on the phone was rude. all around appalling and misleading service from autoeurope. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JAGDISH - 19 July 2019
" The initial cost when booked was satisfactory, at the time of the pick, i felt totally ripped off, by the enormous costs of 'the excess protection'which was 3 times the price of the hire of the vehicle. We felt we were forced to buy it as the counter assistant frightened the hell out of us quoting that Sicily was notorious for malicious vandalism, car jacking, etc. Also upon returning the vehicle they were too busy to check it over and told us to just deposit the keys, so left us in dread for the next couple of days as we anticipated more penalties. I will never use this company again and tell all my friends to avoid like the plague! What a terrible experience! "
" Felt ripped off, car was fine but service poor, and we felt we were extorted money for protecting excesses needlessly. See below comments in No 5. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by ANNA - 19 July 2019
" Quick easy and efficient "
" Quick easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 19 July 2019
" Dreadful pickup, will not use Interrent again "
" We had to wait over an hour at the pick-up desk, in a packed and extremely hot building. Time could have been saved if the receptionist hadn't tried to push and scare us into buying additional insurance. We have our own additional assurance but she wouldn't accept this. Also told us the car we had booked was high risk for theft but it transpired it was not the car we ordered. She went off in the middle of the booking to deal with a complaint. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MICHAEL - 18 July 2019
" The car itself was excellent but I was not happy with the service particularly the aggressive attemp to sell extra insurance and the time taken to get served. "
" To wait over an hour to pick up the car is unacceptable, especially as there were only two people on duty and one went off to have a coffee leaving one person to deal with all the customers. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TONY - 18 July 2019
" Had to wait at desk in airport, then again outside in 35deg heat. Very slow service "
" Extremely slow service, waiting in a queue for 30mins, with just 1 attendant, and a plane to catch. Very stressful. Difficult to find the right carpark "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 4
PALERMO, IT - Reviewed by JAINE - 16 July 2019
" I would rather pay more money than receive the service I had "
" It took me 2 and a half hours waiting to get my hire vehicle only for staff to try and rent me gps when there was sat nav in vehicle . Also a heavy sell on insurance .Having finished check in I was told I had to wait a further twenty minutes while car was cleaned . The staff in the vehicle release area were rude and made no attempts to explain what was happening and why there were delays , Eventually one Male member of staff made an apology Vehicle return was stressful with two staff on duty and no spCe to leave vehicle . Having gone around block several times was even concerned re fuel level , I am a confident driver and feel for someone having to experience this service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by SUSANNE - 16 July 2019
" Stop the excess insurance situation. Sort a fair excess insurance that is universally accepted, so there are no doubts or hidden fees - and clean up. "
" The vehicle was scratched and this wasn't mentioned so I had to fetch staff to point out the damages and check they were recorded on the document. Also the usual excess insurance situation they wanted euro 270 in addition to the standard insurance. I have my own for £45.00 for a year. It is disconcerting to be told their fees could be anything if I have an accident. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VENICE, IT - Reviewed by GIUSEPPE - 16 July 2019
" Auto Europe is a broker which does not disclose fully he terms and condition of the services. It seems cheaper in the beginning but with the extra and the poor quality of the product is same as going to mainstream car rental. "
" From the reservation it was not clear that the pick up was not directly in the airport. The transfer via bus to the office was not correctly described. The fees for the child sea were advertised as included on the price, but I had to pay the difference on the office. The car was smelling of humid inside and was in poor condition overall (a lot of scratches and damages on the body) "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 2
MILAN, IT - Reviewed by PAOLO - 15 July 2019
" Nil "
" No one inspected the vehicle prior to departure. We took a video of the condition of the car and any previous damage. The person inspecting the car on drop off inspected everything and did not seem to have any evidence of previous damage. Thankfully we were able to provide this. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JAMES - 15 July 2019
" The whole experience was awful. This company seems to love obfuscating process in order to heap on hidden charges. When hiring the car I purposefully selected full cover so that I would not be faced with any further additional charge once in country. However, on arrival I was told that this cover differs to that on the desk and my options where to pay an additional 175 Euros or put 1100 Euros on a credit card. This was not mentioned on the booking page in any way, and as I had already purchased cover did not see the reason to be charged cover again. The staff at the desk gave me the option to pay up or not take the car. By this point I had already incurred large sunk costs so had no option but to proceed and request the cover again. I asked to put the 1100 on my American Express at which point I was told that these cards are not taken. I had not brought any other cards as I had not ever been told there would be additional charges at the desk. This practice is not only unfair it is akin to robbery. I cannot express how disappointed I am with these companies practices. They are all in on it together and should be avoided like the plague. In future I am only renting through know, high quality, brands to ensure I can follow a clear and easy process without the need to expect lies and deceit when trying to rent a car to enjoy a holiday. Disgraceful. "
" The whole experience was awful. This company seems to love obfuscating process in order to heap on hidden charges. When hiring the car I purposefully selected full cover so that I would not be faced with any further additional charge once in country. However, on arrival I was told that this cover differs to that on the desk and my options where to pay an additional 175 Euros or put 1100 Euros on a credit card. This was not mentioned on the booking page in any way, and as I had already purchased cover did not see the reason to be charged cover again. The staff at the desk gave me the option to pay up or not take the car. By this point I had already incurred large sunk costs so had no option but to proceed and request the cover again. I asked to put the 1100 on my American Express at which point I was told that these cards are not taken. I had not brought any other cards as I had not ever been told there would be additional charges at the desk. This practice is not only unfair it is akin to robbery. I cannot express how disappointed I am with these companies practices. They are all in on it together and should be avoided like the plague. In future I am only renting through know, high quality, brands to ensure I can follow a clear and easy process without the need to expect lies and deceit when trying to rent a car to enjoy a holiday. Disgraceful. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VERONA, IT - Reviewed by DOUGLAS - 15 July 2019
" See. Moment 3 "
" Car was not available and was forced to take a more expensive car "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MICHAEL - 12 July 2019
" No comment "
" No problems, nice clean car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SPENCER - 12 July 2019
" All good except the car, needed some ad blue so the warning light was on. It was also not very clean inside or out. Additionally the queue took a long time when we were collecting the vehicle....surely this process can be made faster ?? "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANTHONY - 11 July 2019
" Poor customer service all round "
" Very poor information on booking resulting in vehicle been withdrawn from hire before I got to desk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MICHELLE - 11 July 2019
" The whole experience of renting through interent was very good - "
" Easy no hassle, car was in good condition staff were great & helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ALICE - 10 July 2019
" Before booking online we made sure the payment was covering everything for the rental including insurance. Interrent confirmed over the phone that everything was included, comprehensive insurance plus rental for the amount showing online of £80.00 for 12 days. It was only when we got to Palermo Airport to collect the car that we found out we had to pay 250euro for insurance as Sicily is at high risk in Italy for thief and damage. Nothing was mentioned at the time of the booking when we called exactly to make sure of this. I will never use this company again, and will talk people away from this company. "
" Before booking online we made sure the payment was covering everything for the rental including insurance. Interrent confirmed over the phone that everything was included, comprehensive insurance plus rental for the amount showing online of £80.00 for 12 days. It was only when we got to Palermo Airport to collect the car that we found out we had to pay 250euro for insurance as Sicily is at high risk in Italy for thief and damage. Nothing was mentioned at the time of the booking when we called exactly to make sure of this. I will never use this company again, and will talk people away from this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by GERALD - 10 July 2019
" The booking experience was very good but the fact that there was no warning the company I was renting from did not accept American Express made the experience a lot less positive. "
" The staff has not well organised and we had a long wait (45 minutes) before being served due to long queue compounded by inefficiencies. Then, when I was going to put a deposit for the insurance, I was told they don't take American Express. I read with great attention all the papers I got beforehand to make sure that it stated nowhere that they did not accept American Express. As I did not have another credit card to use, I was forced to pay for the full insurance (130 euros) which I did not want to do at all. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ANTONIO - 10 July 2019
" Bad experience "
" I very disappointed inasmuch as the conditioned area did not work properly. Very bad experience I hope to get same discount for that. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
VENICE, IT - Reviewed by SATWINDER - 09 July 2019
" see point 3 "
" The group of 6 persons for Specialized cycles Maratona event took a very look time, and 3 staff were dealing with them. Only one person should have been dealing with them, enabling others to also get their cars sooner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CONSTANTINE - 08 July 2019
" Misleading on insurance. If I paid for insurance then that should be sufficient. Interrent are exploting the situation and offering their insurance at highly inflated prices over yours "
" We had prepared for the car and opted for the fully comprehensive cover thionking we we were dealing with one company. On arrival we were told that the cover was not cover organised by the car rental company !! and that if we wanted hassle free fully covered insurance we would have to sign up for thier insurance at a cost of 136.95 euros which we did. We therefore paid twice for insurance. This was a ripoff, but as it was our first visit and little knowledge of forign procedures we felt persusaded to take it out. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by STEPHEN - 08 July 2019
" I have hired through Auto Europe before and will do again. They seem to provide the most economical rental rates and their process is easy. "
" There was a huge queue at the check-in desk (presumably because the cheaper rentals were very popular). The whole process took ages - even once we got to see a person at the counter. Return was very quick and efficient though and the refund of the deposit was also very quick once the car had been checked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FABIO - 08 July 2019
" the only problem is the unblocking of the card money it takes to long "
" very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by PETER - 06 July 2019
" Never had any problems with the Autoeurope booking process. If AutoEurope follow up my feedback we will continue to use them. Inter Rent/Goldcar in Bari are a disgrace and action needs to be taken to prevent other customers experiencing what we had to go through. "
" Worst car hire experience I have had for over 40 years. No directions when arrived at airport. 45mins before minibus arrived to take us to offsite location. Counter staff aggressive about selling insurance. Had to collect car from dark underground garage where you couldn't see damage to vehicles properly. Gave us a car that was not roadworthy and we refused to take it (tyre was split where is had been in a collision at the front wheel which had completely dstroyed wheel trim). They insisted it had been looked at by their mechanic but eventually backed down. Took nearly 2 hours before we eventually left with a second vehicle - which was meant to be spotless but wasn't. Argued before they agreed to mark scratch on documentation. Return was equally unsatisfactory. Tried to charge for scratch that we had pointed out (and which they knew about and found within 5 seconds) and for minor marks that we had also pointed out. Charged 240 euros for one small mark on bumper - they were clearly intent on charging for something Will never go near Inter Rent again - or Goldcar that is the real company name "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MARIAM - 03 July 2019
" Always love Autoeurope. Can't fault their fantastic service and great value always. I'd definitely book through you guys every time. Just please reconsider your contract with Interrent as their cars are unsafe and inadequate for rental. "
" The car was covered in scratches and damages yet the company still held nearly £1000 on my card. The lady behind the counter was abrupt and was adamant that I will be charged £2500 in excess if I have an accident despite having paid the extra insurance. The brakes were nearly worn out, the water tank was dry and the cooler was so low that the air on didn't function efficiently in the 34 degree weather. Awful car, awful service. I'll pay extra next time for a real company "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by LUIGI - 02 July 2019
" All worked well "
" Renting from them hasn't been a good experience overall. The pick up was extremely slow. It wasn't clear that goldcar and Interrent are managed together in Cagliari so I had to wait for a lot of Goldcar customers to be served before I got to the counter. The staff was inexperience and it took them ages to process my documents. I also had to pay some extras due to my car being a diesel car. Never happened before and not that I wanted a diesel car in the first place. On top of that, I had to use three different cards before the extra payment was accepted. The next day I had my British debit card hacked and saw few unauthorised payments going out of the account. Not blaming them as I can't prove it but that is the only place where I used that specific card so clearly feel suspicious now. The staff was also extremely pushy in trying to sell their full coverage insurance even after I tried to explain that I have my own separate coverage. Probably last time I rent a car from them "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by JAMES - 02 July 2019
" You cancelled our booking because we weren't there within a very short window. Then you kept our money. We were left stranded with our baby and no car. It was disgusting to be scammed by a company I have used many times. "
" You cancelled our booking because we weren't there within a very short window. Then you kept our money. We were left stranded with our baby and no car. It was disgusting to be scammed by a company I have used many times. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MARCO - 01 July 2019
" Great car. Good staff. Terrible company policies "
" Asked to pay €5 extra per day as presented late to collect the car. I explained that it took 1.5 hours to get through customs despite having European passports as there were long queues and also that you had provided the wrong details on where to collect the car leading to us rushing around for an hour trying to locate the place. Unacceptable. Will never use again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TOMASZ - 01 July 2019
" Your company does not provide insurance for car hire. Rental company does and it's better to buy it from them. "
" So-so. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VERONA, IT - Reviewed by ANDREW - 30 June 2019
" OK "
" No vehicle check with representative "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by RICCARDO - 29 June 2019
" 3 hours late flight and lost the booking of the car AutoEurop still charged me for nothing. Interrent was really helpful though. "
" Awesome experience with interrent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 29 June 2019
" autoeurope is a good broker "
" there was a large que waiting. it should also be clear that the one que accesses all the counter and not to have separate ques as this causes strong disputes which is not helpful and should be avoided. customers dont go there to fight "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by MICHAEL - 28 June 2019
" Why did you accept my debit card payment knowing cars can only be hired on credit card? I doubt that even if I had a credit card, I would have been able to collect my car as I was required to produce the same credit card used for the booking, and you used your own credit card for the booking "
" Could not collect my car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by RUSSELL - 21 June 2019
" No issues with auto europe "
" My car broke down on day 2 and I lost a whole day of my holiday sorting it out as i had to travel to Florence to collect a replacement car despite the issue being a mechanical failure and not my fault. The staff at Florence were extremely rude, aggressive and insulting. I am considering taking legal action to recover my costs and seek compensation for the lost day of my holiday from inter rent "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by MAXIM - 18 June 2019
" Not happy to pay £380 extra "
" Not happy. Was pressured into buying full insurance. They couldn't take the money for the deposit as I didn't know my credit card's password, so I had to pay £380 extra for a full insurance and a deposit. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by STEPHEN - 18 June 2019
" Quick and easy online service. "
" Fast friendly service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by NICHOLAS - 16 June 2019
" Insurance details not explained correctly at point of purchase online. Aggressive sales tactics at pick up point. Scaremongering in regards insurance. Lack of customer care. No introduction to the features of the car. A very unpleasant experience. "
" Insurance details not explained correctly at point of purchase online. Aggressive sales tactics at pick up point. Scaremongering in regards insurance. Lack of customer care. No introduction to the features of the car. A very unpleasant experience. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PISA, IT - Reviewed by LARS - 16 June 2019
" Overall, very good thanks "
" Well run, efficient, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ANDREW - 15 June 2019
" Untrustworthy "
" Airport pick up was atrocious. No instructions. Document indicated airport office, which was not the case. No signage or indication what to do. Had to phone to ascertain pickup spot, which when located was in an illegal parking spot, on a corner where a police car was waiting to tell van not to stop. This was the worst pickup experience ever. When returning car they made allegation about the faintest scratch that you would never consider a problem and which we definitely didn't do. The lady who checked the car went straight to it, as we would never have considered it to be "damage" even if we knew it was there. Disputed that it was even something you could consider damage, as well as responsibility for it. Completely disreputable company. Wholeheartedly recommend that you avoid them. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by JACK - 11 June 2019
" Extremely unpleasant dealing with blatant frauds at the start of a holiday. They should not be allowed to hire cars. Stay away. "
" The staff at inter-rent are terrible people. They sit there and lie to your face. We had already arranged all the relevant insurance etc through auto Europe. Despite having the documents with us the girl at the desk insisted that they aren't valid. She said that auto europe don't know inter-rents cars therefore they can't be involved with the insurance. She said that inter-rent/gold car will refuse to provide any receipts for repairing damage. So we would have to pay in full. Apparently inter-rent are the only people that can value any damage. Other garages don't count. She said that if we have any trouble it would cost us lots and lots of money. The only think to do would be to buy 1 week of excess insurance with them for a couple hundred pounds . . . We held are ground and refused to pay anything else. But the girl was extremely unpleasant. Fraud. Sat nav - I made the massive mistake of forgetting my sat nav so had to hire one. She initially told me it would be 40 euro. After we had politely explained that we are fully aware she is talking bollocks and refused to re-buy our insurance the price for the sat-nav magically increased to 69 euro. . The girl said that the sat nav doesn't hold charge but works fine. This was also a lie. It was very temperamental and only worked at all about half of the time. Largely it didn't turn on. When it did it didn't know where we were in the country. They didn't give any refund. Checking the car - there were several scratches on our car that weren't noted on the form. It was also missing the mats. We asked the man in charge of that section to write it on the form so that we didn't get charged on return. He said that it would be much better not to add anything to the form. Because otherwise his colleague will check the car when we return and we are likely to get charged. . . Apparently if we don't point out the big dents and missing parts when we collect the car then it won't get checked when we drop it of. So we won't get charged for damage. Somehow we didn't believe him. The poor older gentlemen that was trying to hire a car from the station next to us was getting completely done over. For me the experience was a very stressful and unpleasant start to a holiday. But we did just about manage to stand up to the frauds. But for the chap next to us they conned him out of a fair bit of money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PISA, IT - Reviewed by DAVID - 08 June 2019
" Always book through Auto Europe, good web site and customer service. "
" Speedy efficient check in and drop off, nice clean almost new Smart 4 . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAMIAN - 05 June 2019
" As above. "
" Better than expected overall. The off-airport location is a little inconvenient but the shuttle was regular & fast & the driver friendly & helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by MOAIZAM RAZA - 05 June 2019
" Good experience "
" Nice visit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by CHRISTOPHER - 28 May 2019
" Avoid at all costs. Next stop will be trustpilot and Tripadvisor to tell people to avoid interrent at Venice Treviso........ "
" Worst experience renting a car to date. I've hired many cars abroad, and had no issues. When trying to pick up the car from Venice Treviso, i was told I would need to put a £1200 euro deposit on my credit card. I told them I don't own a credit card. They then made wait for an hour, till they spoke to their manager. They then said I couldn't have my 100 pound deposit back, as it was my fault... Even though I had paid for the highest tier of Insurance.... So at this point I was in a foreign country with no car, and about to loose a £100... And been stuck at the airport.... So by holding hostage of the 100 pounds, and taking further advantage they said I could have a car for an hour extra 200 euros. This was getting close to midnight now so I paid it. I also had to pay a fuel deposit of 200 pounds on top. The car itself was smashed up, and the staff were so rude. No the best way of starting your first trip to Italy on your 40th birthday. A humiliating rip off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by KEVIN - 28 May 2019
" Excellent service. "
" Very friendly and efficient staff. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LESLIE - 26 May 2019
" See above "
" I had to insist on some marks on car to be added to car map but typically on return told there were marks I should have pointed out. After a long discussion they accepted this cannot be my responsibility to create your map. Completely stressful and unnecessary "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - 24 May 2019
" Why would I recommend Auto Europe when you support thieving companies??? "
" Absolute disaster of a company. Had to find the office. Got there, staff were so desperate to sell us insurance that they kept trying to hide it in extra prices. Couldn't add a named driver (main driver had a bad foot, couldn't drive) without paying over £150 insurance??? We suggested cancelling booking and re-booking with a new driver, they told us this couldn't be done unless we booked a car and paid for their insurance, this time over £180! Guess what, we just booked it online and it costs us £12 to rebook. Absolute joke of a company, will be warning everyone away from these rip off merchants on as many online review places as possible! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by ELVIO - 21 May 2019
" efficient service, no queues, new car, no problems "
" efficient service, no queues, new car, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEITH - 20 May 2019
" my rental was with a new company by the name of Interrent, I was not at all satisfied by how Goldcars handled this booking on behalf of this company. "
" no reference to the car rental company being at terminal 1 when I landed at terminal 2, signage and instructions on the voucher were inadequate. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by MARCO - 09 May 2019
" I have already booked several other cars for future trips with inter rent based on this experience "
" Excellent overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ORNELLA - 30 April 2019
" simple and clear "
" pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 30 April 2019
" I almost always use auto europe ...but would never use internet or Gold car. Not the first time Ive had a bad experience. "
" The guy on the desk was very aggressive and rude and threatening. When I didn't take his offer of an upgrade and insurance package because I have my own, he said that I would need a receipt from him if I damaged the car...and what if he wouldn't give me a receipt where would I be then? then he virtually threw the keys at me saying see how you get on when you bring the car back damaged. Not a good start to a holiday. The guys at drop off couldn't have been nicer. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLO - 18 April 2019
" Good. "
" Car return is very difficult to find and navigate, and with very poor signage and very easy to get lost in Malpensa T1 roads and car parks. However, staff did explain at counter but was only quickly scribbled instructions on rental paper wallet (but easily forgotten after a rental period). I strongly suggest they have a simple clear printed instruction leaflet for exactly how to return the car at Malpensa Terminal 1. The car itself was good, but the paperwork said it had zero defects - not true, there were a number of typical minor bodywork and wheels issues, which is fine but they should really be recorded on the paperwork in case of any dispute at return. I pointed them out and they were recorded at collection. Otherwise it was good experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARIO - 15 April 2019
" Absolutely incompetent interrent company the car in grimly dirty conditions deflated wheels and me traveling with two children and a disabled one is unacceptable, then they hold my money blocking them for 28 days and they charged me a fee of 20 euros which is not mentioned in the booking we are disgusted by this service received from this company a horrible experience. "
" Absolutely incompetent interrent company the car in grimly dirty conditions deflated wheels and me traveling with two children and a disabled one is unacceptable, then they hold my money blocking them for 28 days and they charged me a fee of 20 euros which is not mentioned in the booking we are disgusted by this service received from this company a horrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by REMO - 14 April 2019
" auto europe is very good "
" there should always be 2 people on duty at a desk. When I arrived there was a que with only 1 person serving, The man was good but he was overwhelmed. That is unfair for all and I waited over 30 mins to be seen. Not good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALGHERO, IT - Reviewed by RONALD - 12 April 2019
" A good service "
" A good pleasant polite efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 09 April 2019
" Dealings with Auto Europe flawless. Luckily didn't need the insurance I bought against Interrent, but glad that AE offered at a reasonable price. "
" The car was listed as Fiat 500 or similar, and the company supplying for Interrent (Goldrent?) didn't have any Fiat 500s on their books, let alone in stock. The Clio was sratched and battered on the outside, and dirty on the inside. The ashtray was filled with butts. There was sand on the back seats and in the footwells. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MILAN, IT - Reviewed by LOUIS - 03 April 2019
" This really depends on the response I receive back from your Director. "
" After nearly 3 hours at the Interrent desk we never got the vehicle and had to hire elsewhere. I am writing a detailed letter to your Commercial Director. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by VIVIAN - 28 March 2019
" Used often - mostly fine "
" The shuttle bus was not clearly marked and did not carry the Hire company name "Iterrent". We we then told by your UK staff that we should look for a bus with "ParkingGo". This was a very small notice on the side of the bus. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 23 March 2019
" Interrent seem to share a booth with Goldcar. I have previously found Goldcar agents to be helpful and pleasant to work with. A this is no longer the case I hope to never have to use Goldcar let alone Interrent again. "
" The rental contract was for a mini car but without our agreement, we were upgraded to an economy car. And then told we would have to pay a diesel charge for each day totalling around about €50. I asked for a mini car as contractually agreed but the agent chose to be unwilling to comply with our original contract. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by STEPHEN - 15 March 2019
" No issues with Auto Europe. Suggest some guidance be offered to Interrent with regard to signage of their offices and car return etc. "
" No issues with the car which was clean and in good repair. Finding the Interrent Office on arrival was very difficult, as was finding the car in the carpark. Return of the car was equally difficult, all due to lack of signage. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by ULIANO - 09 March 2019
" Thanks for the smooth experience "
" As usual all as expected. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GINO - 03 March 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by DAVID - 02 March 2019
" Would never accept a booking via gold car again it's a rip off but will say Autoeurope are excellent "
" Felt really pressured to take xtra cover we're shown examples of damage cost of not taken also told I would have to pay 30eu for a breakdown call to them and although I have annual excess policy felt pressured to take full insurance cover which cost another £180 which I took in the end. Not at all happy at the desk I was asked to produce all 4 pages of the voucher which did have so I could digest the small print. You will lose business with this lot my friend had a similar experience several months ago and left their desk without car in disgust. He asked me who to recommend who to book with in March I advised to use carrentals as the provider is clearly shown before booking and not use gold cars, sorry about this and hope feedback is useful. For you "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDWARD - 25 February 2019
" Terrible. Was not provided with the car THAT I HAD PAID FOR because my Australian driving licence not accepted by Interrent. But an International driver's licence not available to me because I live in the UK, and previously lived in Malawi. I am not eligible for a UK driving licence until I have lived in the UK for 6 months. So I was placed in an impossible position, that cast a very black mark on our holiday. "
" Terrible. Was not provided with the car THAT I HAD PAID FOR because my Australian driving licence not accepted by Interrent. But an International driver's licence not available to me because I live in the UK, and previously lived in Malawi. I am not eligible for a UK driving licence until I have lived in the UK for 6 months. So I was placed in an impossible position, that cast a very black mark on our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by GREGORY - 22 February 2019
" Frustrating, expensive, waste of my time. "
" The flight was delayed, my car was cancelled, I had to rebook at vast expense, and am now in the position of claiming money back from who knows where- Auto Europe, the Airline? It is a dark art and I feel that I have been trying amen advantage of due to my flight delay. Utterly useless. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by WILLIAM - 18 February 2019
" Same "
" I would like to send you a letter about our experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TREVISO, IT - Reviewed by STEPHEN - 12 February 2019
" Have used Auto Europe a lot and always smooth and easy "
" Slightly slow check in process but nothing major, drop off was easy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by DAMIAN - 12 February 2019
" Completely hassle free. Simple. Great staff. "
" Really helpful staff. Good location. We will use again in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by GEOFFREY - 11 February 2019
" I was unaware when making the booking that Interrent are owned by Gold Car. I have had very bad experiences with Gold Car and would not have made the booking had I known of the relationship. Once again I have had another bad experience with them. "
" They refused to release the car until I paid a €2.50 per day 'green tax' on diesel vehicles. This has been subsequently shown to be a completely fictitious tax. It is simply an extra charge. In other words, a rip off! After referring the matter to your Customer Services Dept when I got home, Interrent have refunded the charge "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by GEOFF - 06 February 2019
" It is a pity that Interrent were taken over by Gold Car. I absolutely do not wish to use Gold Car in the future. I have used Auyo Europe before the above and will continue to use them. Just DON'T give me Gold Car as the vehicle supplier "
" 1st: Interrent now owned by Gold Car. 2nd: The overbearing and unpleasant pressure by the male counter staff employee who insisted that the UK insurance I had purchased in the UK to cover all insurance apsects was ABSOLUTELY Rubbish and he would be heavily LOADING my credit card unles I took Gold Car Insurance. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PIERFRANCESCO - 29 January 2019
" Auto Europe should be more careful in the selection of business partners "
" When I collected the car the staff was very pushy to sell their own insurance. When I drop the car I inspected the car together with a interrent staff and there were no damages. Few hours later interrent charged me £240.00 for damages to the rear bumper. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by FABIO - 27 January 2019
" Very bad experience and it cost me time and money "
" Good morning, I received a mex in which was written where I have to wait to be collected, but nobody came. I phoned to the number they gave me but was wrong. I took a taxi for Lonate Pozzolo, where it was written there were the offices, but nobody was there. I came back to tje airport, to terminal 1 to be able to have, at the end, the car "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by AZZURRA - 22 January 2019
" The Staff was efficient "
" The Staff was efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CARMELO - 20 January 2019
" when I booked through AutoEurope it said the counter was inside the terminal... when in fact was like 10min drive away, with a shuttle bus to take... LONG. the car was dirty, no liquid to wash the windscreen, and not even full tank when it should have been. One of the worst car hire experiences I had so far "
" when I booked through AutoEurope it said the counter was inside the terminal... when in fact was like 10min drive away, with a shuttle bus to take... LONG. the car was dirty, no liquid to wash the windscreen, and not even full tank when it should have been. One of the worst car hire experiences I had so far "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ROME, IT - Reviewed by NICOLA - 19 January 2019
" Molto soddisfatto "
" Molto soddisfatto "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by PHILIP - 15 January 2019
" Always excellent "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HELEN - 11 January 2019
" As we have paid for goods that were not supplied and the standard of customer service was extremely poor please arrange for a full refund of money paid in relation to this voucher. "
" This was an appalling service. There was a slight flight delay and we would have managed to get to the car hire desk on time had it not been for the inaccurate details describing its location both on the hire voucher and a second email. Both gave unclear instructions as to its location. When we arrived at the car rental desk we were abruptly told that we could no longer have our car as we were late. When we asked if they could help us sort the problem and re- book the cars we were promptly told " no" and we should get the train. We were left late at night in Milan airport with 4 children. We contacted the auto-europe customer support centre who were completely unhelpful too. Luckily the people at the Avis desk were incredibly helpful and we couldn't recommend them highly enough. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DAVID - 09 January 2019
" Appalling. Worst ever car hire experience in my life. Due to flight delay they refused to give us a car. Please arrange refund of money paid as car was not supplied. Information supplied on voucher and in supplementary email was inaccurate leading to delay in finding car hire desk. Staff at desk unhelpful. Auto Europe staff on phone unhelpful. Unless this is dealt with satisfactorily I will not deal with auto-europe again and whatever happens I will never use Gold Car, Interrent or Rhodes that all seemed to be related. "
" Appalling. Worst ever car hire experience in my life. Due to flight delay they refused to give us a car. Please arrange refund of money paid as car was not supplied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARCO - 07 January 2019
" Excellent value as usual, and highly efficient rental process. "
" Very smooth and fast process, excellent value, car in very good conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FEDERICO - 01 January 2019
" Never had any issues with autoeurope "
" A lot of scratches and dents were not marked on the documents. car not clean "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BARI, IT - Reviewed by CARMINE - 01 January 2019
" Always the best rates. "
" Car was full of unreported debts and scratches. Staff was too pushy to make me buy additional insurance, I had to fight hard to get the car at the price I paid on Auto Europe. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ROME, IT - Reviewed by VITTORIO - 31 December 2018
" see above "
" Did not accept AmEx, and that forced me to purchase full coverage, pretty expensive. In the confirmation I was not informed of this, only required to have a credit card. Furthermore, car body was pretty dirty. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by EDOARDO - 30 December 2018
" The phone number on the Autoeurope voucher is wrong. Interrent is now located inside the airport terminal and a shuttle is no longer needed. This was an inconvenience as we drove to pick up the vehicle and Interrent address on Google Maps was wrong. Information on Autoeurope and on Google needs updating. "
" The phone number on the Autoeurope voucher is wrong. Interrent is now located inside the airport terminal and a shuttle is no longer needed. This was an inconvenience as we drove to pick up the vehicle and Interrent address on Google Maps was wrong. Information on Autoeurope and on Google needs updating. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by KARENN - 18 December 2018
" easy to use website, and with many agency options "
" the car had some damage on the outside, but the operation was smooth. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANTONIO - 17 December 2018
" Good "
" Used them before,will they change now they are part of Gold Car? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by KAREN - 04 December 2018
" Experience good but not overwhelming. "
" I was disappointed that I was not given the Fiat 500 that I hoped I would have as the Tipo I was given was not suitable for the driving terrain. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by NICOLA - 30 November 2018
" Unpleasent "
" Threatning "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 4
ALGHERO, IT - Reviewed by ERICA - 29 November 2018
" Overall very satisfied. Great value. Repeated customer and will never use other agency for car hire in Europe. "
" There were some unexpected T&C but was clear enough on paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MALCOLM - 28 November 2018
" Simple, straightforward, as it should be "
" Just a slight delay as the staff familiarised themselves with a new system, but they were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 24 November 2018
" My future use of auto Europe depends on how they handle the issues with Interrent "
" On arrival at Pisa airport 30 minutes late, (thanks Ryanair) I made my way via the link bus to car park P4 as advised in the booking confirmation only to find the company no longer there and a sign telling me to go to the main rental area and go to the Goldcar desk. Waiting for the transfer bus to return, I did this. When I arrived at the desk I was told that I would have to pay €40 as I not arrived within 59 minutes of the booking time! I asked if the car had been rented to someone else to be told no It was company policy. I asked him to show me this in my Ts & Cs and he could not as Interrent was now owned by Goldcar and that was their rule. I asked what happens if I arrive early and he says you have to wait for the booked time before you can have the car!! He then told me if I did not pay it, he would cancel the agreement and Auto Europe would refund my money. I pointed out that not to have the car would leave me unable to go to my house so with many complaints, I had to pay. After completing the paperwork, he then told me I had to pay a €25 eco fuel tax as it was a diesel. I said I would have a petrol car then and he told me the tax was the same. As I had never heard of this Italian tax, I asked for further details - was it a federal tax, was it local and when was it introduced. Strangely he could not tell me. I then said ' it is a Goldcar tax' then and he did not answer. Again he could not show this to me in the Ts & Cs. Finally at the desk he stopped €1350 on my credit card when the contract says it was €900. I was then given the keys to the car which when I found it would not start so I had to go back to the hire desk and get it changed. The battery was flat!! Eventually I got a car that was drivable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ROME, IT - Reviewed by MICHELA - 24 November 2018
" I am asking a refound of my booking as I have faced a disservice of which I am not responsible. Because the condition of having to pay £200 in order to have accepted the debit card wasn't mentioned in the term and condition of Interrent company and in auto Europe contract. "
" Very disappointing experience. When I arrived to pick up the car, my debit card initially was refused at the desk. Despite few days before I called auto Europe asking confirmation about this and the guy from the call center in Spain told me Interrent Rome accepts debit card. When I said that to the guy in Rome who was welcoming me for the pick up of the car, finally he agreed to accept the debit card at the only condition me to pay additional and not refundable £200 on top of my £67 (total price paid for 10 days rental). As I refused to pay this additional £200 he didn't accept my debit card then I lost my booking, wasted £67 and didn't have the car for 10 days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ALBERTO - 23 November 2018
" I will "
" a brand new car at a very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RAVINDER - 19 November 2018
" Very good "
" Very good service waiting time only 10-15mintes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 18 November 2018
" InterRent are now Goldcar so beware, Goldcar are terrible. "
" I collected my car from InterRent but mid rent they sold to Goldcar. So happy with the collection but won't rent from them again. Goldcar are terrible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ANTONIO - 15 November 2018
" Below acceptable! "
" Counter staff rude. Car dirty interior. At drop off asking me to go park somewhere else than pick up. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
MILAN, IT - Reviewed by GARY - 15 November 2018
" Professional "
" Friendly helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by EMMA - 14 November 2018
" Took ages queueing for car too "
" Still waiting for refund to be returned after told it would be back in my account in 10 minutes! Been 4 days now "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by KENNETH - 13 November 2018
" Great price and great service "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by STEFANIA - 13 November 2018
" Always use Autoeurope but this wasn't a great experience "
" First of all the contact number on the voucher was incorrect. We kept phoning the number but kept getting a recorded message. We had to phone autoeurope who then contacted interrent to arrange for the bus to collect us. The arrangement is to wait in Area 5, but the bus actually picks up in area 4. The car was filthy ( I have photos) and also had white writing on windows (again I have photos). Finally the seatbelt on the bus that took us to the airport was broken( again I have photos) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by JAMES - 13 November 2018
" Please see 3 above. Other than that, all positive. "
" Our only negative comment is that when we checked the car in at the end of the rental on 9 November the Interrent employee said that he would send us a final receipt by email to say that there was nothing to pay, but they have not done that. We have the form that he gave us saying "No Damage" and that the car was returned with a full tank of petrol, but it would be good to have received the email that he said he would send (and that they have always sent us in the past at the end of the rental period - we have used Interrent through Auto Europe many times so we know their systems!). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by FRANCESCO - 10 November 2018
" Easy to use, efficient with enquiries, good prices. "
" Had to use a shuttle bus which was not indicated on application. Pick up at Bergamo was not adequately signed and long wait for bus. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by FAROOQ - 09 November 2018
" Not very happy. Always stick to well recommended company. All they wanted was your money. Got ripped off. "
" When I booked my vehicle with auto Europe they charged me extra for covering the damages. Then when I got to the car hire won't very friendly. Then the car hire company charges me for another extra cover. They took deposit of 150 euros. When I brought the vehicle back the staff checked the vehicle. It was fine nothing wrong with it. When I got to England I received credit card bill of 150 euros. Which the staff was going to refund it on my card. Which he didn't. So I got ripped of. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by GRAHAM - 09 November 2018
" Easy booking process. Excellent staff, at Airport Hire desk. "
" Poor signage at Catania Airport stressfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SIMON - 06 November 2018
" As I said above absolutely disgusted with the lack of service and over £500 out of pocket. Don't worry I wil be telling everyone I know (and those I don't know too thanks to social media) not to use your services ever again. I'd be interested to hear your comments on this. "
" Easyjet flight was delayed. Despite knowing what flight we were on and the fact that it was delayed, when we arrived at the Interrent desk they didn't have a car for us. We then had to make our way back to the airport and find a car to hire immediately. It cost us 10 times what we had paid Auto-Europe. You have taken my money and not provided the service. Needless to say I will not be using AutoEurope or Interrent ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by LAUREN - 06 November 2018
" I booked to hire a car through auto Europe on 25th October. I paid around £20 for the car for a week and was very pleased with the price. However, when I arrived at the pick up location after having to wait around an hour and 15 minutes to get through the passport control at the airport, I was told that I wasn't within my 59minute pick up slot and therefore the car that I had reserved had been given to somebody else and the only car they had available was going to cost me an extra €20 per day. That would have cost me an extra €160 as well as a hefty deposit.l payment. This meant that we were left stranded at the airport waiting around trying other car rental companies to try to find a car that we could afford. In the end we found another car but this still cost us £130 and I was not refunded the previous payment for a car that I was not even able to use. "
" I booked to hire a car through auto Europe on 25th October. I paid around £20 for the car for a week and was very pleased with the price. However, when I arrived at the pick up location after having to wait around an hour and 15 minutes to get through the passport control at the airport, I was told that I wasn't within my 59minute pick up slot and therefore the car that I had reserved had been given to somebody else and the only car they had available was going to cost me an extra €20 per day. That would have cost me an extra €160 as well as a hefty deposit.l payment. This meant that we were left stranded at the airport waiting around trying other car rental companies to try to find a car that we could afford. In the end we found another car but this still cost us £130 and I was not refunded the previous payment for a car that I was not even able to use. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CARLOS - 04 November 2018
" Staff to offer excess and not keep on about the advantages also except-no thanks! "
" high pressure to purchase excess insurance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ROBERT - 01 November 2018
" We had a great experience at a great price. "
" Fantastic. No queuing , friendly staff, Great little car. No problems. I would recommend this company if your flying into Catania airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by ROBIN - 01 November 2018
" I recently booked car hire through your website from 13th-15th October in Sardinia. When I booked I provided approximate pick up time and flight number. Upon landing and heading to the InterRent desk at the airport myself and my partner were told that our car had been given to someone else and therefore was not available for us. Our flight was delayed for half an hour before takeoff which was out of our control and it was not made clear at all that the hire company had this policy of giving the car away after 50 minutes (we arrived at about 13:00)! Especially when we'd paid in full for it. The woman on the desk was rude and said it was not her problem but ours and she had given our car to someone else. This whole situation ruined the start of our holiday and resulted in us traipsing around to find another hire company to get a car with (at considerable extra cost and stress). I can't believe a hire car that is fully paid for is given away like this - and the only response was that it wasn't their problem. "
" I recently booked car hire through your website from 13th-15th October in Sardinia. When I booked I provided approximate pick up time and flight number. Upon landing and heading to the InterRent desk at the airport myself and my partner were told that our car had been given to someone else and therefore was not available for us. Our flight was delayed for half an hour before takeoff which was out of our control and it was not made clear at all that the hire company had this policy of giving the car away after 50 minutes (we arrived at about 13:00)! Especially when we'd paid in full for it. The woman on the desk was rude and said it was not her problem but ours and she had given our car to someone else. This whole situation ruined the start of our holiday and resulted in us traipsing around to find another hire company to get a car with (at considerable extra cost and stress). I can't believe a hire car that is fully paid for is given away like this - and the only response was that it wasn't their problem. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by JOSEPH - 01 November 2018
" Very positive "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLO - 31 October 2018
" Cheaper prices and I can pay in pounds Only problem for this rental is that the deposit amount wasn't specifically stated, and I didn't expect to leave 800 € "
" Biggest problem with interrent is that the parking is not in the airport, but if you land in T2, most of the rental companies are in T1 anyway, so whatever, even if you have to ask for a shuttle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by FINBAR - 30 October 2018
" No fuss rental but the car was quite dirty and the tyres needed air. "
" Very friendly and easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by RICHARD - 30 October 2018
" Totally unhelpful when we got stuck with the credit card issue "
" We had a problem with the driver's credit card and they refused to take an alternate not in his name. Never got the car despite having paid in full. They wanted an extra £280 for extra insurance before they would accept my credit card, so we ended up hiring from Budget. An expensive screw-up!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MICHAL - 29 October 2018
" Fast Service fast go "
" Fast Service fast go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by DUNCAN - 26 October 2018
" OK "
" unfortunately the car was dirty and very smelly I think the previous user had been smoking in the car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by DYLAN - 25 October 2018
" Great service, as always. "
" Shuttle to Parking area 4 was a problem but when they move to main hire area this will not be s problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GLENN - 22 October 2018
" Apart from the pick up problems which more information on the booking form would have been helpful ( i.e. no checkin desk at airport ring for minibus and stand by Quick Park( I think that was it from memory)), otherwise fine "
" The problem at Palermo is that there is no check in desk at the airport despite being at 10 others and our mobile didn't work very well and when we got through it was a recorded message in italian which was'nt very helpful. we spotted an Internet minibus so were able to get to the rental site. Having got there it took at least half an hour with two italian groups before we got to the actual check in point. The car ( a Lancia epsilon) was ok with a couple of scratches which judging by the geral condition of italian cars in Sicily was about par for the course!) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by S - 21 October 2018
" Trusted Auto Europe to give me a hire car through one of their suppliers. I even rang to day before to check if there would be any issues and CSR agent said there should not be any issues if I arrive later than time on my voucher. Instead the supplier enforced a rule that allows then to steal back a car I have paid for for 5 days. Then Auto Europe CSR agent just told me I had to suck up the extra charge. Completely let down by Auto Europe "
" Hidden rules used to exploit the hirer even though the Interrent contract is not clearly and fully defined by Auto Europe who are the contractual agent. As a hirer my hire car that I had fully paid Auto Europe for 5 days was stolen back by Interrent after an hour. They then forced an upgrade deal to apply a Euro 50 charge which is identified in their terms and conditions with Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 2
OLBIA, IT - Reviewed by PAUL - 21 October 2018
" a "
" The car had not been fully checked before I had it. The windscreen washer was empty of any water. The inside windscreen was dirty which when caught in the sunlight restricted vision. Simple things which I sorted but should have been attended to prior to delivery. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by ARNOLD - 20 October 2018
" Very satisfied, no issues at all "
" Highly recommended, no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JOHN - 19 October 2018
" Overall an ok experience. Car was good just the extra insurance. "
" Once again felt pressurised about extra insurance. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by IAN - 18 October 2018
" Fine. "
" The drop off area for Interrent is outside of the main parking area for returns and we had to drive around a few times to find it. It should be better signposted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHANG - 18 October 2018
" I selected and expected a small car like FIAT 500, but was given a FORD, which was too big for two persons. "
" I quite enjoy the rented car, powerful and efficient FORD diesel with a good air conditioning. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by ANDREA - 17 October 2018
" Horroble experience. Massive scam "
" I've been charged 200€ at the counter for being more than 50 minutes late saying the car wasn't available but i checked online and it was, also they gave me same category car for 200€ which is very expensive for a little engine car. It's a scam anf i'm going to open a dispute to have a full refund. First and last time! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by STEPHEN - 15 October 2018
" Overall, very satisfactory. "
" Slightly long wait to get the car but there was a big thunderstorm going on. Otherwise, very easy and good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 13 October 2018
" Uneasy with unmanned petrol stations "
" Not easy to find being in a seperate car park and its own shuttle bus. Slow pick up but good drop off. I would use a firm in the main No 4 car park in the future "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOHN - 12 October 2018
" I usually book with Auto Europe (rebooked today for Bologna on 16th November) as the website is easy to use and the cancellation/change policy is so flexible. "
" As Europcar second brand I expected the car to be older 35k but this was not a problem and I was very pleased with it. The car was not clean and there was no water in the windshield washer. Interrent have no direct phone line into their pick up office and I could not contact them regarding my spectacles which I inadvertently left in the car. If you can make contact and ask if they have been found them please let me know and I will collect them on my next visit to Bologna on November 16th this year. Glasses left in Ford Focus FK183JN on 09/10/18 at 10.45 "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by FIORELLO - 12 October 2018
" Not at all good "
" We had to wait approx. 3 hours from our flight arrival and contact with interrent before collecting our car as we had to wait about 90 minutes before the shuttle bus collected us. We are also unhappy as we told the staff we DID NOT want their insurance but they have billed us for it and have taken the money from my credit card "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by BARBARA - 11 October 2018
" VERY POOR "
" VERY disappointed with the cost of this car hire!! I paid for the car hire in the UK prior to travelling to Sardinia and I paid upfront the Excess Reimbursement Cover as opposed to the cheaper cover and this cost me £60.68. Once at the rental building at Olbia airport I was told I had to pay £91.20, explanation for this was very difficult to understand? The car itself was lovely to drive (Fiat 500) and served us well for our week visit. On return to airport drop off building with tank full, as required, staff checked car over, as I would expect, no damage to car. I was given a piece of paper to sign and wished a pleasant journey home. On arrival home I noted that another £163.50 had been taken from my account with no explanation what on earth this was for?!? So all in all I paid £315.38 when I was under the impression that booking upfront with the Excess Cover of £60.68 was all I would be paying - to say I am disappointed is an understatement and I will never book or recommend your company. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
VERONA, IT - Reviewed by KEITH - 10 October 2018
" Auto Europe were fine in that documentation received was timely and instructive. Excellent value for money has tempered my comments about the customer experience at the airport "
" Arriving at the interment kiosk it was closed with a note advising us to use the Eurocar kiosk opposite. I arrived st 17:40 with 4 people ahead of me and 2 staff behind the counter. At 18:00 one of the staff finished work and there were still 4 people in the queue ahead of me. I eventually got to the desk over 1 hour later. During this time the person on duty was constantly being interrupted by the telephone ringing, people returning cars and people who had picked up cars returning to get their documentation updated as the car they had been allocated had problems. Altogether a terrible customer experience at the airport. With nobody available at either pickup or drop off to check vehicles "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by TONY - 10 October 2018
" Our flight was delayed by just 2 and a half hours. We tried repeatedly to call autoeurope but even though the offices were open we kept getting cut off before speaking to an operator. When we arrived at the airport we were advised our car had been rented and were offered a car 4x the amount of the original booking. We eventually got through to autoeurope who said interent the car company that they recommended was the worst company for customer service.and they would probably not get our money back. They did find us another car with a company off the airport at twice the price of the original booking. By this time we just wanted to get away.so we took a car from inter rent for an extra 20e per day. When we arrived home we called customer service to see if there was anything that could be done.only to be told that interrent were not a very good company and we should have hired from another supplier.using an example of if you fly with Ryan air to will not get the same customer service as you would with British airways. Which I have to say is incorrect as I have had issues with both of these companies ,through no fault of their own,and both resolved the issue with no problem . However how are we supposed to know who give good customer service interrent as far as I am a aware is a large international supplier. And if they are that bad why do autoeurope work with them. At the end of the day the booking agent is responsible for their suppliers service. We were also told that someone would get back to us to offer some sort of resolution/compensation no one called.after over a week we called back and had to go through the whole story again .still nothing . After a 4th time of calling we were offered 15 pounds off our next 7day car hire. 'Ok but we only needed 6 days! ' 'Oh well you can't use it then' eventually it was agreed that we could use it but were offered a price over 15 pounds more than advertised price on autoeurope's website. The guy then explained that it was including full insurance which we do not require as we have our own cover. At which point we were informed abruptly that they have withdrawn the 15 pound and they would do nothing..I have had delays before where the company has just changed the booking and even a last minute cancellation with another booking agent and received a full refund .needless to say that we will never use autoeurope or interrent again unless something is changed. And social media will be kept posted and the local press will be following up our story. And to the customer service lady who insinuated that Ryanair customer service was poor I suggest if you aim to reach their standards yours will be vastly improved. "
" Our flight was delayed by just 2 and a half hours. We called inter rent as we could not get hold of our booking agent ,as there was no answer from Autoeurope ,even though the offices and lines were supposed to be open. We informed inter rent of the delay. They said we had to inform our agent.we explained we were not able. When we arrived in bergamo the girl on the desk said 'yes I spoke to you on the phone but we have rented your car so you have to pay an extra 25e per day for a better car' It was not a better car . When we refused she found us a beaten up Ford Focus(when I say beaten up there was not one panel without a dent and it had not been valeted) for an extra 20 e per day.at this point we were tired from travelling so just accepted the offer. The girl at the airport desk asked us to make sure we checked for damage. When we reached the pound there was upwards of 50 cars sitting there The guy gave us the paperwork was not interested in the damage that we pointed out to him as he was eating his lunch. He eventually in a temper put crossed all over the contract and signed it. He didn't even come out of his office when we returned the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by BEVERLEY - 10 October 2018
" We had a slight scrape to the car due to some very narrow roads. At drop off the person checking the car didn't seem particularly interested in this. He was, however, very angry that we had missed the turning into the petrol station and were not able to tun back to top up the fuel and be in time for our flight. Not at all happy with a 50 Euro fine he siad would be imposed. I assume in addition to the fuel charge. "
" Our problem with Interrent is more to do with Catania Airport that the company itself. The car rental building is chaotic with too few staff on duty. It is also not clearly marked which desk the individual car hire companies are situated which means a VERY long wait. Took almost 2 hours to collect out car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by MATTHEW - 09 October 2018
" It was easy to use. "
" Pick up date on the form was different to pick up date in the email. As a result, we didn't get the car we booked and had to pay extra cost for a larger car. The car we received was not washed. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by HUGH - 08 October 2018
" Communications with shuttle bus and pick point was difficult. Actual car was good but dirty. Staff at pick up and drop off were great. "
" Details for pick up point for shuttle bus was wrong. Telephone numbers were not answered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by HARTMUT - 07 October 2018
" Price ok but experience of pick up was not great. "
" Pick up of car is miles outside the airport which is not properly explained. Instructions are patchy. Pick up procedure unclear. Staff very uninterested in customers. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by GLYNN - 07 October 2018
" This was the best car rental experience I have ever had. I have nothing to but praise for both Auto Europe and the car rental company Interrent "
" This was the best experience I have ever had with a rental company, no hard sell for insurance etc when collecting car, no waiting, either collecting or returning car. when I returned home they had sent an email confirming that the car was returned to them in the same condition as when it was collected. I don't have any complaints about any part of their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PIETRO - 06 October 2018
" Needs lots of improvements for me to choose it again. "
" Difficult to find at the airport. No signs indicating the pick up point. Long wait for the pick up. Staff not to friendly on the day when I refused their insurance. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MICHAEL - 06 October 2018
" Good service from both Auto Europe and Interrent. They are my preferred choice when I look to car hire and recommend to friends. "
" Car had not been cleaned prior to pick up. Not a major issue but just to mention. Also some damage had not been noted on the paperwork (advised that the car had no damage) and fuel was 7/8 full, not full as per the papaerworj. Advised Interrent staff at point of pickup who quickly amended the paperwork to reflect. I have always had good service from Auto Europe and Interrent on terrent on various car rentals in different countries and continue to kook for them as my preferred choice. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by JOAO - 05 October 2018
" The vehicle had a very strong dog smell "
" The vehicle had a very strong dog smell "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by DAVID - 04 October 2018
" We have used Auto europe many times without trouble but always pick up at the airport "
" When booked through your site I believed that this was airport pick up but this was a shuttle pickup. This meant we spent quite some time trying to find out where to pick up the shuttle. We were late (regardless of time spent looking for the shuttle) and our reservation was lost. This was totally unexpected as I have never had this problem before. Cancelling the reservation after only 15mins seems extremely unreasonable especially as we had already paid for the booking. Our car had already gone elsewhere and we were left with the choice of an expensive alternative at three times extra cost to us "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by WILLIAM - 03 October 2018
" I have been an Auto Europe customer for many years. Its service and the rental companies it uses have always been excellent. This is the first time I have ever had cause for complaint. This one incident, therefore, would not stop me either continuing to use Auto Europe or recommending it to a friend. I would ask, however, that it investigate this situation, and review whether it should continue to arrange rentals through Interrent. "
" I arrived 90 minutes late, as my plane was delayed (on the tarmac so I could not use my phone to advise anyone of the delay), and was told that my car had been let go after 59 minutes, and they did not have another car to offer me. Therefore, I was to call Auto Europe and ask them to arrange something with another company. Fortunately, I speak Italian, and argued with them, until they managed to find two other cars of a higher category, but I was required to pay the difference. I pointed out that they had my flight number and, as the office was in the airport, they could see that my flight had been delayed. Although the car only had half a tank of fuel, I was told I still had to return it full. The counter staff tried a very hard sell on their additional insurance, suggesting that I should not trust Auto Europe's excess reimbursement coverage. I asked to purchase the full cleaning service, but was told that this did not exist, so I would have to return the vehicle cleaned to avoid the EUR 30 fee. I therefore had to find a car valet service on the last day of my holiday. When I returned the car (during office hours), there was no one at the Interrent office, so I had to go to the counter to ask for someone. I was told someone was on their way, but still had to wait, with a number of other Interrent customers. As a result of this delay, we nearly missed our flight. From my experience, Interrent showed itself to be inefficient, disreputable and even dishonest. In many years of hiring cars with many different companies, I have never experienced such dreadful customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PISA, IT - Reviewed by MARTIN - 03 October 2018
" Upsetting due to my wife breaking her leg had to return early buy hire car firm and auto Europe very concerned "
" Always ok at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JAMES - 02 October 2018
" hire voucher was spot on and would also recommend you "
" the hire desk was a little hard to find and the similarly the car returns could have been better signposted but otherwise highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GRAHAM - 02 October 2018
" Smooth process "
" Condition of the car was fairly damaged all round but it drove ok. There was no water in the screen wash. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
OLBIA, IT - Reviewed by VASILICA RALUCA - 02 October 2018
" After more than 10 rentals with them - more than happy! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by STEPHEN - 01 October 2018
" No problems with vehicle reservation. "
" On collection damage to vehicle not accurately defined. Tyre pressure warning light illuminated. During lease period further warning light illuminated (spanner) indicating work required - no handbook with vehicle. I had to locate Europcar branch in Venice for clarification. No details of procedure for return of car at the airport. No road map supplied. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 6
PISA, IT - Reviewed by PHILIP - 01 October 2018
" No problems with AutoEurope. But you should ditch Easirent. Why didn't I listen to the reviews? "
" Booking voucher says 'renters not arriving through the airport must bring two proofs of address'. I arrived through the airport so did not bring two proofs of address. Easirent kept my 84 year old mother-in-law who suffers from dementia standing outside the office with nowhere to sit down for over an hour while they refused to accept they were wrong. The solution they finally produced could have been offered right at the start but the assistant was totally unsympathetic. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by M - 30 September 2018
" This was my first ever booking with Interrent and they were great. I will definitely always choose them when renting a car in the future! "
" This was my first ever booking with Interrent and they were great. I will definitely always choose them when renting a car in the future! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by LESLIE - 28 September 2018
" Used several times with no problems. But be useful to know the local terms BEFORE booking, eg the Unirent charge of 30 euro if interior is not cleaned before return. "
" Depot 10 minute drive from airport, so can be long wait for shuttle if just missed what we think is the single one which Unirent have. But pick-up at depot desk only 10 minutes, so that's good. Unfortunately took us nearly an hour at drop off, waiting for inspection and then shuttle full so had to wait for next one, so we were last minute at check in. Be warned - allow an hour from drop-off to check in!!! Nearly new car, but no hassle or damage 'scams' on drop-off - that's very good, especially as we have our own annual damage waiver so didn't buy theirs or Autoeurope's. Note Unitrent small print says if you don't clean car interior, will cost 30 euro - so be careful not to fall into that trap. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LESLIE JOHN - 28 September 2018
" Lack of accurate facts on booking. "
" Transfer from airport was awful involving a phone call (3) in total followed by a free for all in high temperature. After battling with other passengers we got on third shuttle, not pleasant for a wife with bone cancer! We landed at 9 30am and got car at around 12 30. Not impressed !!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by KRIS - 28 September 2018
" Wish I hadn't used "
" Terrible rental company, trying to rip you off start to finish. Completely inefficient and just stressed us out start to finish. Avoid, worst rental company ever used. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by ALEXANDER - 28 September 2018
" Should not work with certain car rental agencies "
" Charged 50 euro for late pick up. Flight delayed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by STEPHEN - 27 September 2018
" Car collection stressful and poorly organised. Staff attitude needs addressing, very offhand "
" Car dirty and very basic "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ROME, IT - Reviewed by PETER - 27 September 2018
" If you check online their is a pattern in their reviews of unprofessional and underhand practices. "
" Was about an hour late and they try to charge me 60 euros (very underhand). After explaining that i rang to book minibus transfer and waited 40 minutes before i got to them, i got away with it. Car was very dirty on collection and no water for washers. Dodgy Company, will avoid in the future "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by FRED - 27 September 2018
" All good. Staff spoke good English. One of the easiest I've had "
" Very efficient. Quick pick up and drop off. Bus from airport to pick and return point but very regular and quick. WE missed one by a few seconds but the next one was a short wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOHN - 26 September 2018
" with regard to question 4, I may change that to very likely, depending on the outcome of your investigation into Interrent's questionable business ethics. "
" Complete disaster! On arriving at Interrent's Venice office they refused to rent me the ordered vehicle as I did not have a UK photocard licence, but a VALID paper licence + passport, credit card and TWO separate ID'S, they claimed this was their policy and refused to help further or refund my money, and suggested returning to the airport and try some other companies. Despite my pointing out that theirs and yours terms and conditions clearly state the customer needs to provide a VALID licence +passport and credit card, they remained both dismissive and unmoved, refusing to help any further. Subsequently I returned to Venice airport and the SIX companies I approached were all happy to rent me a vehicle on my PAPER licence and could not believe how I had been treated. Needless to say, trying to obtain a car on a very busy Saturday was difficult and cost me a staggering 692 euros ! I did try to call the Interrent helpline numerous times, but the menu does not allow for contact with any customer services, and subsequent calls went unanswered! Furthermore, after inadvertently taking a wrong turning I was stopped by the Italian Police who asked for my documents and were quite happy with my VALID paper licence, passport and rental documents and also in discussion could not believe how I had been treated by Interrent. I have already lodged my complaint with your customer services department, and am waiting a reply regarding refunding my payment and also compensation from Interrent for all the extra unnecessary expenses incurred. Furthermore, I would advise that I have been renting cars in Europe and the US for over 35 years and have NEVER encountered such a situation as this. I am absolutely appalled at Interrent's behaviour and look forward to an early satisfactory outcome. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by STEVEN - 26 September 2018
" Like i said, we did not get the car as they held it for 59 mins and when we arrived they gave it to someone else as we were late "
" I will never use Interrent or Auto Europe again. We did not get the car and want our money back. I will make sure that no one use yt? His services as there is a lot of hidden terms and conditions. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by NORMAN - 25 September 2018
" Car worked well. Good condition "
" Car dirty outside. No one to show me how to start it. Too dark under cover to inspect for damage. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by JOHN GORDON - 25 September 2018
" Used Auto Europe many times and will continue to do so - good company "
" I was sold extra insurance cover which I thought was £17 but not explained that was per day as told my full insurance cover from yourself did not cover me. Drop off a disaster as never told drop off point and could never contact them by phone but eventually my hotel did and told them airport which was not the case - never experienced this before as shuttle bus was involved and initially on your web site said airport NOT shuttle bus. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by SARAH - 25 September 2018
" I have yet had a satisfactory response to my complaint about losing my car rental having paid for it in and advance. "
" My flight was delayed. When I arrived at Internet they told me my car was no longer available - despite having flight details. Said they only had cars available at an increased price. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARTYN - 24 September 2018
" - "
" It was difficult to find the Interrent desk at Catania airport. Also difficult to find the area of the car park where the Interrent cars are located. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VERONA, IT - Reviewed by SATYENDRA - 24 September 2018
" The online booking was easy. "
" The car was not cleaned and so it made it difficult to more down any damage prior to pickup. There was no one to take you through the car controls or check the car with you. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by PHILIP - 24 September 2018
" Very friendly and efficient "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JULIET - 23 September 2018
" I booked a Satnav and as they didn't have one available, they provided a different (bigger) car which had one built in. A helpful solution to a potential problem. "
" Helpful staff. Better signposting within the airport terminal at Olbia would be a good idea. The InterRent office is located in a car park around the back of the main car rental building and takes a little extra time to find. The office is tiny and you have to wait outside, which is fine unless it's raining. Maybe one day InterRent will have a bigger office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MICHAEL - 23 September 2018
" no additional comments "
" I received the car and after driving an hour, warning lights for tire pressure and windshield fluid came on. The car was not well serviced before I received it and I had to stop to take care of this and pay for fluid (No, i did not keep the receipt). I received no drop off instructions. Interrent dropoff is not located near the main Bergamo terminal and there are no signs directed customers to an additional dropoff station in Parking Lot 3. Finding parking lot 3 was itself challenging and I needed Waze to find it. Finally, the rental car charged me for a scraped bumper. It was impossible to know whether this occurred after I took the car. I checked the body for scratches and dents but not the bumper. It look like an old scrape. I did have excess insurance and will file a claim. I have used AutoEurope many times but Interrent is not among the best or most reliable companies you have recommended. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by TAYLA - 22 September 2018
" It was awful and would never come back. "
" Staff are rude, whole rental was a joke and would never recommend. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ROGER - 21 September 2018
" The reason I would not recommend Auto Europe is that according to Inter Rent the insurance i purchased from you was innadiquate and I could find myself out of pocket as claiming any money back from your insurance would be very difficult as they will not usually submit receipts to 3rd parties as they don't always do small repairs immediately, this cost me an extra 168 euros. I look forward to your response before I do a review on Trip Adviser as you could have an acceptable answer "
" On arrival I followed the pick up instructions supplied, I rang the number, no answer, tried this several times, same result. I looked through the documents and found another number got an answer, we will be with you in about 10 mins, after 20 mins rang again, sorry but the driver is on his way look out for a car park bus. 30 mins later I saw it approaching but it didn't stop where they told us to wait. fortunately people were getting off so we managed to get on before he left. So after about 1hr 20 mins we arrived at Interrent, great, no, we then had to wait a further 30 mins at the counter. Now comes the best bit. The receptionist told me that the computer had flagged me up as a "no show" as the time it took from the airport had exceeded the time limit. He said he would over ride it as though he was doing me a favour. Next we got in the not very clean car to start our 2hr journey to Bolsena, plugged my sat nav into the USB port, it wasn't working. By this time they had shut up shop for the night. This was the worst car hire experience I have had so replace Not at all Likely with NEVER "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by GRAEME - 20 September 2018
" Overall a good experience with auto europe again. "
" Difficult to find drop off location ....signage could be clearer. Opening hours not in line with budget airline flight times. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by MARY - 20 September 2018
" No additional comments "
" The pick up arrangement at florence airport was very unsatisfactory, you call a central number with a fully automated service which does not seem to work, it promises text confirmation which did not arrive and i had to call three times before anyone arrived which may well have been by chance after waiting 40 minutes, very unsatisfactoey not knowing if your pick-up request has been logged or not. On return only one staff member ( who was doing her best) but took 30mins to just do drop off, not satisfactory. Otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ADRIAN - 19 September 2018
" works well - used befroe "
" generally very good, but; * was told car was perfect and it wasnt with two knocks on the front bumper. easily marked on the car plan, so not a big problem. * car was really dirty inside on pick up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by NARENDRA - 18 September 2018
" I wait for your comments . Why could Interrent have let a car which was prepaid for to someone else, and force me to take a larger cost ? "
" The booking was prepaid. I arrived over one hour after the pick up time. The car rental company told me that they had not held the car for me as I was late. I was forced to pay 100 euro for a larger car. as far as i am concerned I had prepaid, and they should hold the car for me. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by FLORENCE - 17 September 2018
" I read all the reviews of booking car hire in Sicily and it all sounded like a nightmare. The best review was to book with AutoEurope. So I went with that and the paperwork was nice and clear about what I had purchased. "
" Customers before me who had booked directly with InterRent were having lots of problems with their bookings. My booking through AutoEurope was seamless. Somehow I ended up with a much larger car than expected . Be sure to listen to what they are offering before you sign the line! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
OLBIA, IT - Reviewed by MARK - 17 September 2018
" You always provide excellent service "
" Customer service was very pleasant and friendly but the €149 zero excess charge was ridiculously high (although in the end it was perhaps money well spent as there was a mysterious scratch at vehicle return and being Italy (relatively high risk of damage when parked) I'd decided, unusually for me, not to go with your refundable excess but to get it locally. But I get the impression Interrent offer low headline prices but offer very expensive extras (I paid €150 for a convertible on the spot too, supposedly a 'special offer'). "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by BJØRN - 15 September 2018
" you have the scam of low pricing, as many smaller companies, and treathening/pressure the customer at the counter with outrageous/scam prices/fees for small scratches (that you,of course, will not repair). I was treathened at the counter and had no other choise than to accept your "insurance", because you would probably "find" a small scratch somewhere and charge my creditcard "
" you have the scam of low pricing, as many smaller companies, and treathening/pressure the customer at the counter with outrageous/scam prices/fees for small scratches (that you,of course, will not repair). I was treathened at the counter and had no other choise than to accept your "insurance", because you would probably "find" a small scratch somewhere and charge my creditcard "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JACQUELINE - 14 September 2018
" The reception for the car hire is small we had to wait 55 minutes to be served in 30 degrees heat. Better signs are needed for the dropping off area tight parking. "
" All the staff were very efficient especially when we dropped the car off "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 12 September 2018
" The requirement was to return the car at Pisa Airport with a full tank of fuel. The nearest petrol station to the car rental premises was fully automated (no staff). Major credit cards were not accepted in the payment machines and it took a full 40 mins to actually purchase fuel. Many customers must end up returning their car without a full tank of fuel, and will no doubt be charged accordingly. This is both unreasonable and unacceptable! "
" Car was dirty on pick up and also had some scratches on the bodywork despite my being told by the counter staff that there was no damage. No one walked with me to the vehicle to assess for any damage. I was left to do this myself. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by MATTHEW - 11 September 2018
" Not great "
" The instructions to the pick up and drop off were poor and directions to drop off were awful "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
OLBIA, IT - Reviewed by DAVID - 10 September 2018
" GENERALLY OK. "
" PICK UP SLOW. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JOHN - 10 September 2018
" Auto Europe were easy to deal with but Inter RENT WERE NOT VERY PROFESSIONAL "
" The pick up of the car was not a pleasant experience as the assistant tried repeatedly to sell me insurance and even told me the extra insurance I had taken with Auto Europe was no good and tried to get me to upgrade several times to a more expensive car when I declined he was not very pleasant. He gave me the keys and left me to find it myself. Also the sat nav I rented was at least two years since it had not been updated and was useless in Padua where many of the roads are new I mentioned it but they were uninterested. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by ADRIAN - 10 September 2018
" Very bad experience,I paid £137 and after they keep me another £160.So I paid to rent a car for a week almost 300 pounds!!!!!!!! "
" Unfortunately was a very bad experience.Firs of all I didn't had an amount of 800. euros on my credit card because the limit on my credit card was £500.I saw in documents that they asked 800.euros.When I arrived to Interrent in Pisa,they said no problem,they keep from my credit card an amount of 500 euros,I signed and when I brought back the car everything was ok.They said we will we send the money back on credit card.The bad surprise was when I saw that I received £254??? because they put me an additional premium insurance on car.Do you think that is fair? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 09 September 2018
" Expediency of pick up time and location could be improved. "
" Adequate. 50 minute Wait for shuttle bus on arrival Automated telephone shuttle bus ordering system failed to send confirmation SMS leaving me unsure whether my call was successful and without pick up location info. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by NASSER - 09 September 2018
" I will not use them again or recommend them . Cheap service , aggressive staff and poor conditions cars. A long wait too to be dropped off to the airport "
" The service behind the counter and the treatment of the customer to buy their insurance was appalling. We were cintiously bullied to take on their cover . We showed them two different covers we already have ny other companies and they questioned it , rubbished it and refused to hear our side . They started friendly until we declined to use their insurance . They became nasty , aversive, refused to give us map or direction for our return drop off . The car condition was really pot and full of scratches . There was no spare tire either . In our booking volucher it says office at airport , there was non. We called them and an auto reply says wait at Parking p5 for pick up , this was not the case . We had to ask others and they showed us where the company pick up passengers to take to their compand. There was no signage of the Interrent . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SIMON - 09 September 2018
" I await an answer to my complaint "
" The vehicle we contracted to hire. Was not delivered to us and we were told we had to hire a new vehicle. This cost us the same again. We wait a refund and compensation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by ROBERT - 07 September 2018
" See above "
" The windscreen washer reservoir was empty. On the third day messages appeared on the dash board screen such as the oil needed changing. I was not sure whether these cars are properly inspected between clients. The procedure for taking over the car was very slow. Some were up to 45 minutes. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by MICHAEL - 07 September 2018
" Really bad customer experience. Ended up having to pay an extra £200 because we hadn't got a credit card and used a debit card instead. "
" Terrible from start to finish in every way. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ANDREW - 06 September 2018
" As above, worst experience. Nothing explains that you must provide flight info and if over 59 mins late lose your car hire! "
" Worse experience, we arrived late due to flight and was told as we are 59 minutes over the desired time are car was no longer available! We had to pay an additional 20 euro per day for a new car that apparently came available. Nothing in the terms sent by you or in the paper work. They additional told as at the desk that what we were signing would be checked by the staff on collection, nothing at all. Just told to take the car, baring mind no checking of scratches. Don't trust this company or you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PALERMO, IT - Reviewed by DOUGLAS - 06 September 2018
" As above with Interrent "
" Getting shuttle to the car was a bit chaotic - we called the number but instructions for where to wait were not clear. When a minibus did arrive, everyone rushed to get on and there was no system of first come first served, people just bundled on. As a party of 8 with 4 children, we had to wait for the 3rd minibus to get on. When arriving at the car location, there was a ticket system in place to be seen. We waited over 1 and 1/2 hours to be seen at the counter and to get our car. The first shuttle back to the airport is at 8am so beware if you have an early flight. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by JERRY - 05 September 2018
" Also tried to call auto Europe helpline and was waiting 15 mins and nobody answered "
" Counter staff were very unhelpful, had to pay an extra of €32 per day because of a name mistake on my part. Had to get a bus to pickup point. We were told there was no marks on the car but there were, the guy at the drop off then tried to charge us for the marks on the car but when I showed him pictures we had taken at the time of pickup he dropped the charges straight away so was basically just chancing his arm. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by MICHAEL - 04 September 2018
" Very straightforward to use. "
" Off site collection/return not as convenient as alternative providers who all have on site options at this particular airport. Although a shuttle bus is provided so not a major issue! Interrent pushed sale of extra liability waiver options at extra cost! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by STEVEN - 04 September 2018
" Auto Europe has a failung in their system: info provided to them at time of booking does not get to the rental company - this makes NO SENSE and is hugely inefficient. In the USA I am in and out in 5 minutes. In Italy I it never less than 30 minutes. "
" I simply dont understand why it takes so long to complete the check-in process, particularly if I have reneted with them before AND they have all the information in advance. It makes no sense. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by RICHARD - 04 September 2018
" Good, but Interrent let it down "
" They charged me €50 for being 1hr 10mins late to the counter. My train was late and despite explaining this, they refused to budge. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ANTHONY - 03 September 2018
" Dealing with this employee of interrent at Bologna airport was not pleasurable. He was quite obviously out to deceive customers and make money from selling extra cover that was not required. He then became very rude when he realised that I was not going to fall for his lies as I knew exactly what I was covered for. "
" Arrived to pick up car and everything was fine until I refused to take out the extra cover. The man at the counter was trying to deceive me into thinking I was not covered but I knew I was. At this point he more or less wished it upon me that I broke down and would have to walk. Why he would suggest that their cars are not maintained to a standard that they would break down in 6 days I do not know. After collecting the keys I inspected the vehicle and took photos of the extra damage and showed the man at the counter. He came to have a look but barely spoke to me as he was still in a huff about me not taking out extras. His behaviour was appalling and it did worry me that he would try and stitch me up with false claims after I handed the car back even though it was in the same condition that I picked it up in. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by GILES - 03 September 2018
" It is impossible to recommend an organisation which operates sharp practices as set out above which would make Ryanair blush. I fully intend to alert others to the financial dangers of booking with you. "
" When we arrived at to collect the vehicle there was a 90 minute wait to talk to someone. They then informed us as were over an hour after the scheduled pick up time the vehicle was no longer available and demanded we pay an additional fee for an upgrade. We refused and said that we simply wanted a vehicle that we had paid for. Nevertheless on receiving the invoice at the end of the rental we can now see that they have added an unjustified fee. We will reject this additional charge and will be contesting it. When we booked the vehicle it was not evident that the vehicle had to be collected an hour of the specific booking time - we believe this action to be an unfair practice and would ask for the additional charge to be removed immediately. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by GEMMA - 03 September 2018
" Tried to phone them in the hour we waited for the shuttle bus and kept being disconnected, clearly no one was answering calls. "
" We waited for nearly an hour for the van to pick us up from the airport to take us to interrent. The number provided was not answered just automated and then said they would send a text to cofirm vehicle on way which did not come through. When we arrived at the desk they were really rude saying that we were late and would have to pay more for our vehicle!!! As we had phone evidence of ringing them an hour earlier they agreed to continue without extra charge but not politely. When I asked them to look at vehicle with me to mark down scratches etc they were very off with me, The vehicle was dirty and had litter inside it. We mentioned this at time and they shrugged. The actual car and value for money was fine. But the service was awful When we dropped the car off the service guy was much more friendly though. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by NADIA - 02 September 2018
" Excellent customer service. Great cars.Very clean "
" Excellent customer service. Great ,clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by JOANNA - 02 September 2018
" The worst car hire company ever. There was no car for us to collect upon arrival. We were left stranded, with children and staff were rude and unhelpful. One member of staff actaully laughed at us! To top it off this company steals your money as they offer no refund despite not providing a vehicle for us. Disgusting! AVOID!!! "
" The worst car hire company ever. There was no car for us to collect upon arrival. We were left stranded, with children and staff were rude and unhelpful. One member of staff actaully laughed at us! To top it off this company steals your money as they offer no refund despite not providing a vehicle for us. Disgusting! AVOID!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by HARRY - 01 September 2018
" Terrible 2 hour wait. Completely unacceptable "
" It took almost 2 hours in a queue in the heat to pick our car up. Then told we were late and our car was not available ! Yes our flight was also late but this must be very common. If I have booked and paid for the car - I am going to pick it up. Totally rubbish service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MATTHEW - 01 September 2018
" All good - only negatives are with interrent's rather aggressive attempts to sell their unneeded insurance...happily as I had read the policy I bought from you and your rather nicely worded paragraph about 'the car hire firm may try to pressure you into buying additional services, give us a ring if there's a problem' I insisted I didn't need their add-ons. I imagine many renters give in and purchase thinking they have to..... "
" As expected from reading all the reviews of Interrent on the internet - the counter staff tried to convince me I needed to purchase additional excess insurance (at 19 euros a day, more than the car hire itself) - even when I showed them the excess reimbursement policy I had bought from Auto Europe, and the policy documents etc...which was not ideal on arrival on holiday...! Happily the staff at the counter did not insist I bought the insurance, and really everything after that has been fine (so far!) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MATT - 01 September 2018
" See above "
" Absolutely dreadful. I have used your company for years and I will be going elsewhere from now on. Have made a complaint, however don't expect a reply as your customer service is non existent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by HUGH - 01 September 2018
" While the original rental cost was very low by the time an additional driver and insurance was added the costs rose significantly. The car was in fairly good condition but the driver's seat was badly stained. The cars are located in the long term car park so extra time is required when leaving it back. "
" The staff were friendly and efficient but pushed the insurance aspect quite heavily. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by FILIP - 31 August 2018
" I have booked many times my overseas car rentals with AutoEurope and never had any problems so I hope a solution can be found in form a a refund of the extra costs incurred (€100) which would make me continue booking through AutoEurope going forward. Looking forward to hearing back from you with positive news. "
" My flight was delayed and I as soon as I knew when I would be arriving at Bergamo airport I informed the local Interrent office. When I arrived at the desk I was then informed that my car wasn't available anymore as I arrived more than 59 minutes after my booked pick up time. As a result I had to pay €100 extra to rent a new car with Interrent. Nowhere in my contract is this 59 minutes window been stipulated and therefore this practice is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by SURINDER - 31 August 2018
" good "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by LORENZO - 31 August 2018
" Overall good and fantastic value for money. The car had not been cleaned and has high mileage compared to other main competitors but overall good. "
" The location is not in the main Rome Fiumicino airport but the transfer is only 10 mins and fairly efficient. Communication could be improved and better signage provided at the terminal pick up point. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALGHERO, IT - Reviewed by LEIGH - 30 August 2018
" Nothing else to add "
" Damage under the car that I didn't see on collection that I have now been charged €256 for, yet have not received an email or copy of the repair invoice from Interrent. On returning the car, the lady checking went straight to that part of the car to look underneath. I will need to claim this via our extra insurance once back in the UK, so will call for help if that's ok? "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
OLBIA, IT - Reviewed by ALASDAIR - 29 August 2018
" Every experience I have had with Auto Europe was very good until this one. I don't know how the staff of Interrent sleep at night, as I witnessed bad treatment of other customers too. I am still very angry about this. "
" The worst experience I have ever had. Total rip-off. Car hire was "cheap" but then got forced into taking out excess cover even though I had my own. My plane was late and the rude staff threatened to give my car away. HORRIBLE HORRIBLE COMPANY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PISA, IT - Reviewed by MARCO - 29 August 2018
" Very good overall "
" Generally very happy with all the process, the car was new and in very good conditions, the pick-up and drop-off processes were fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JANE - 26 August 2018
" Once again I am not satisfied with Auto Europe and won't be using them again. It was not clear from the booking that there was a long transfer by bus, which you had to call for, to get to Interrent. I had to read the small print to find out what to do, after a very early morning flight with my two children. "
" Car was fine but it was not made clear that there was a long transfer to a place offsite to collect the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLARE - 26 August 2018
" It ruined my holiday "
" I had to pay an extra £270 on top of the £199 I had already paid simply because I didn't have a credit card. I feel that I was completely ripped off! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by KIMBERLEY - 26 August 2018
" Flight delayed arrive 16 minutes late outside the terms and conditions time was told car had been given away within those 16 mins and charged an additional €140 extra for the car as they said we had to upgrade called Marco in reservations whilst at the counter and he was rude abrupt and totally unhelpful, I'm now going to lodge a complaint to your company and inter rent "
" Flight delayed arrive 16 minutes late outside the terms and conditions time was told car had been given away within those 16 mins and charged an additional €140 extra for the car as they said we had to upgrade called Marco in reservations whilst at the counter and he was rude abrupt and totally unhelpful, I'm now going to lodge a complaint to your company and inter rent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by BRUNO - 25 August 2018
" Probably the simplest pickup/drop process. "
" Very long queue with only a single rep available at Italian end dealing with multiple holiday makers picking up AND dropping off cars. Interrent also signed off people's paperwork without checking the actual cars for damage but when we found damage had to wait an age for the single rep. Very simple drop off with very clear receipt (clearly says no damage etc.) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CLARE - 24 August 2018
" The only plus point was it was cheap. Probably the lowest price for an italian car hire but there again, it was the worst car we have driven over there. "
" The car was damaged and not that clean. It sounded like a lawn mower and cut out on occasions. They offered us a different for €10 extra a day but I had booked the slightly higher class compact. The worst thing about it was returning it. There were no signs. They need signs on the car park and the approach road. We eventually got it to an adjacent car park but this was not good enough and they insisted we bring it to the right one. It was a case of it being parked behind the offices instead of in front. It was a one way system so returning the car was incredibly stressful. I did not feel they helped the situation and our flight was getting closer and closer. We had set off in plenty of time. Also it was not particularly easy to get the shuttle to pick us up at the airport. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by JOHN - 24 August 2018
" The transfer bus could be more regular. "
" As a regular customer of interrent I found them very efficient and courteous again. The good value they offer makes up for the further distance from the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by CALLUM - 24 August 2018
" ok "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAOLA - 23 August 2018
" Excellent value "
" Only down side the drop off point which was dofficult to find on return. Could do with precise instructions for return. Other than that, perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JACK - 23 August 2018
" I would still recommend Auto Europe as they are only doing their job and the experience we had was down to a combination of our errors and a clear mis match between the literature on the Auto Europe and Interrent website, with what we actually received. "
" We were late due to a combination of poor choice of pick up time and flight delays. When we finally booked a ride with Interrent to the rental place outside of the terminal they didn't show up or respond to say they were not coming. All the literature I read mentioned a percentage of the booking fee when asking for a refund on cancellations due to lateness. In the end there was 0 refund and this obviously impacted our trip as we had to hire another car last minute. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by HOWARD - 23 August 2018
" Even though I'd prefer booked the car, I was made to take a ticket. Which I did at 9:32am. My car was booked for 10:00am. My number was called at 11:22. I was then told it may not be possible as the car was booked for 10:00?? I was told the excess waiver I'd pre purchased via auto Europe, doesn't cover me, and I'd be liable for £3000 excess to the vehicle. I was then told I had to pay a further £81 for this to be waived. 1) why is auto Europe selling products that are of no use? 2) or are interrent telling lies?? The whole experience was a waste of time and money. "
" Even though I'd prefer booked the car, I was made to take a ticket. Which I did at 9:32am. My car was booked for 10:00am. My number was called at 11:22. I was then told it may not be possible as the car was booked for 10:00?? I was told the excess waiver I'd pre purchased via auto Europe, doesn't cover me, and I'd be liable for £3000 excess to the vehicle. I was then told I had to pay a further £81 for this to be waived. 1) why is auto Europe selling products that are of no use? 2) or are interrent telling lies?? The whole experience was a waste of time and money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MICHAL - 22 August 2018
" Auto Europe refuse to cancel my reservation and give my money back, forcing me to deal with Interrent. I do not know in what kind of world you are living, but cancelling reservation after 59 minutes of delay is just outrage. You, as a Auto Europe, should NEVER EVER agree to it and should not deal with cheap, greedy companies like Interrent. And most important thing - I will never come back again to Auto Europe. "
" The worst experience I have ever had. My flight was late about one hour and I was informed that after 59 minutes my reservation is not valid any more. I was not properly informed about this condition! My reservation was lost, but "miraculously" Interrent had way more expensive Dacia Duster. Nothing small, just one type of car - super expensive Dacia Duster, regardless the fact their car parking was full of different vehicles. There was nothing I could do, just rent it. Car was dirty inside - when I refuse to take car in this condition, Interrent offer to clean my car, but it would take one hour. It was already late and I could not waste more time, so I had to drive filthy car. At return final invoice was not presented to me for unknown reason. I am renting cars frequently, but something like this never happened to me before. Everything was just setup this way, to force me to rent more expensive car. It was cheap move to swindle money from me. What is the reason to provide flight number, if they do not care about flight delays at all? I will never ever come back again to Interrent, I would rather walk. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ROME, IT - Reviewed by LUCA - 21 August 2018
" Autoeurope did not help me at all. Only thing the customer service representative was able to tell me is:you were late it's your fault I cannot help you. Very useful!!!! Rentalcars.com has a much better customer service and they would have helped me.i will never use Autoeurope anymore. "
" They rented out my PREPAID car because I was 2 hours late and I had to pay for an expensive upgrade. No comment "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by ANDRE - 21 August 2018
" Horrendous customer service. Unhelpful, delays. Unprofessional "
" Arrived at Inter Rental within the 2 hr timeslot. Told them pick up at 10am. Told to take a ticket and wait. Waited 2 1/2 hrs to be seen. Told as our 2 hr timeslot was up, the Fiat 500 had been given to someone else, eventhough the delay was with them. The only car available was a Focus. Service terrible. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by ALASTAIR - 20 August 2018
" Auto Europe did not make it sufficiently clear at time of booking that they were sub-contracting the lease to the third party 'Interrent'. This was not a significant technical issue and would not have precluded my booking through autoeurope. However, both my party, and at least one other customer present whilst we were picking up the vehicle unfortunately did not realise that this was the case, and many people queued at the auto Europe kiosk for around 2 hours unnecessarily, to be then told that we should have gone directly to the interrent kiosk, and then spent another hour queuing at that kiosk. This is evidently because of insufficiently clear paperwork supplied at time of booking. I can not believe that we are the only two groups to have made this frustrating mistake. The autoeurope title at the top of the booking confirmation is evidently misleading. The indication that the rental is subcontracted to interrent, and that the vehicle should be collected from interrent kiosk must be made much more clear and larger font on the paperwork supplied to customers. "
" 1) Office was extremely busy at pick up, resulting in a long delay. The office was clearly understaffed at time of arrival for pick-up, with only one of the three counters operating at any one time. 2) Token number machine was broken, and replaced by distracted/lacklustre apparently senior member of staff writing numbers on scraps of paper, on request and only when prompted, not proactively helping. This was extremely unhelpful and confusing, with all subsequent customers arriving after us also clearly confused and unsure how to proceed until advised by other customers, rather than staff. After circa 45 minute wait, said staff member forgot what number she had reached, causing more delay and frustration for all people waiting in queue. I actually received a lower number than the person ahead of me. This seemed very unprofessional, amateur and a terrible first impression. I would point out that this was not the general counter staff, who were clearly trying hard at a busy and understaffed period, but a different, seemingly more senior (managerial?) member of staff manning a separate podium away from the counter. 3) Despite taking out AutoEurope excess protection in advance, we were encouraged to take out unnecessary full excess protection through Interrent in addition. 4) Counter staff were actually efficient, but paperwork process was unnecessarily long, resulting in long delay at pick-up, despite having licence, booking papers, credit card and passport immediately available. This process could easily be speeded up to reduce queue and delay to the 'rapid' pick-up process advertised by Interrent. 5) The two 'garage' staff we dealt with at pick-up and drop-off were very pleasant, personable and amenable at both pick-up and drop-off stage during vehicle inspections. These people were the only shining light at Interrent and I suggest the office staff should have a similar approach. I suspect that the office staff were too busy and pressured, to be personable. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 20 August 2018
" See above "
" I still find the idea of charging for an additional driver very strange. An additional driver reduces the risk of accidents by avoiding tiredness etc. The shuttle bus service to the airport after drop off was not efficient. That is the reason for a "6" not a "9" rating "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ROME, IT - Reviewed by HAROLD - 20 August 2018
" We arrived at Fiumicino airport and no shuttle bus provider recognised Auto Europe as a car rental company as such it took us a lot of effort to locate the correct shuttle which took us to Interrent. When we reached the Interrent offices they told us the system automatically cancelled the booking if the customer is more than 59 minutes late. We got to Interrent after 75 minutes from our stated landing time, after the plane being delayed by 15 minutes and the long amount of time finding the shuttle bus. So the car that we booked was no longer available and we had no option but to book another car and pay for it again. And Interrent told us that we should ask for a refund from AutoEurope. Whilst at the car rental, I have been trying to get through to Auto Europe for assistance with this and there is no one available to answer the phone. We want a full refund of this booking. I just filled out a form to process a refund from AutoEurope and they just replied that it could take 3-6 weeks!!! We're not satisfied at all !!!!! "
" We arrived at Fiumicino airport and no shuttle bus provider recognised Auto Europe as a car rental company as such it took us a lot of effort to locate the correct shuttle which took us to Interrent. When we reached the Interrent offices they told us the system automatically cancelled the booking if the customer is more than 59 minutes late. We got to Interrent after 75 minutes from our stated landing time, after the plane being delayed by 15 minutes and the long amount of time finding the shuttle bus. So the car that we booked was no longer available and we had no option but to book another car and pay for it again. And Interrent told us that we should ask for a refund from AutoEurope. Whilst at the car rental, I have been trying to get through to Auto Europe for assistance with this and there is no one available to answer the phone. We want a full refund of this booking. I just filled out a form to process a refund from AutoEurope and they just replied that it could take 3-6 weeks!!! We're not satisfied at all !!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PISA, IT - Reviewed by DAVID - 20 August 2018
" As above really, I would use your service again, but feel local staff are trying to pressure sell and discredit the insurance you sell as being useless. "
" The staff attempted to sell additional insurance, claiming that the insurance already purchased in addition to the standard cost would not cover us in the event something happened. They were quite insistent about this and it felt very much like they are simply trying to con people out of more money when under pressure and unsure. In fact as I was there I witnesses someone else with the exact same thing, they had already paid more for full insurance, but another staff member gave the exact same spiel. I did not take out their additional insurance, but feel it's a pressure sale which is not good. In addition they asked that I sign for the condition of the vehicle before seeing it and actually the condition of the car was not great, but I noted these down, took pictures and got them to sign my copy. I wasn't too worried about condition of the car as long as it was noted that we received it in that way. Returning the vehicle was fine and I would use again, but feel that staff are clearly trying to pressure sell insurance that is not needed. Unless of course they are correct and the insurance sold by yourselves is not actually valid? "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VERONA, IT - Reviewed by JAMES - 20 August 2018
" It was frustrating ,slow and wrong car ,and insurance cost extra to t&c what more can I say ....very disappointing experience "
" There was queue to sort out paperwork ,even though prepaid and booked ..took 45 mins Staff rude , the car we had prebooked was not availble and we were downgraded ,with no refund . T&c,say can add on extra driver for 10euro per day ,but we were told when we tried to add on for 2days that this was not possible and so we ended up paying for 4days costing us extra money ...total rip off . "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by TIMOTHY - 20 August 2018
" Ruined my holiday by asking for another 300€ for insurance and then given the scare tactic about a 1500€ excess was made to feel anxious throughout my whole week away "
" Ruined my holiday by asking for another 300€ for insurance and then given the scare tactic about a 1500€ excess was made to feel anxious throughout my whole week away "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JOHN - 20 August 2018
" The car was not released to me because there was no picture on my licence and to make matters worse i was not given a refund "
" The car was not released to me because there was no picture on my licence and to make matters worse i was not given a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by ANDREW - 19 August 2018
" See above "
" Car was not ready at pick up, it needed washing, and staff were not in the office when I arrived . It was hard to call for the transfer from the airport as Florence was not an option in English on the recorded phone system. Too much time was also spent trying to get me to upgrade or buy extra cover so it took over an hour to pick up the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by MARTIN - 19 August 2018
" All ok. Will use Auto Europe again. "
" Tried hard sell of their excess insurance but we already bought that in the UK. Other than that all was good. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by WALID - 18 August 2018
" The car wasn't clean and didn't run well! As well as it had scratches and pumps all around "
" Booked and paid online for a full cover but it was not accepted by the staff and had to pay 15 Euros per day extra! Which was more than the rental "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
CAGLIARI, IT - Reviewed by MANISH - 17 August 2018
" On the day we arrived, we wait nearly 2 hours to get the car. Then interrrent counter staff aggressive sales technique made us buy extra insurance despite already having insurance. The navigation system was also very poor. Anyway, we decided to return the car as my husband didn't feel confident driving the car and the staff were so horrible to us and told us we could not cancel and that we would lose all our money. When I then asked to keep the car they said they would need the credit card again which I didn't want to give for fear of losing more money. PLEASE NOTE, WE NEVER TOOK THE CAR FROM INTERRENT AND I WILL NEVER USE YOUR COMPANY OR INTERRENT AGAIN. I LOST NEARLY £300 WITH YOU. "
" On the day we arrived, we wait nearly 2 hours to get the car. Then interrrent counter staff aggressive sales technique made us buy extra insurance despite already having insurance. The navigation system was also very poor. Anyway, we decided to return the car as my husband didn't feel confident driving the car and the staff were so horrible to us and told us we could not cancel and that we would lose all our money. When I then asked to keep the car they said they would need the credit card again which I didn't want to give for fear of losing more money. PLEASE NOTE, WE NEVER TOOK THE CAR FROM INTERRENT AND I WILL NEVER USE YOUR COMPANY OR INTERRENT AGAIN. I LOST NEARLY £300 WITH YOU. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by DAVID - 17 August 2018
" After queuing for around 30 minutes I was told I had to pick up my car from Interrent but was given very poor directions on how to find the shuttle bus. "
" Due to poor instructions on how to find the shuttle bus we were delayed leaving the airport. I then had to wait nearly an hour to get served, and was charged 60euros as i was late picking up the car. This charge was more than my total cost of hiring. Ridiculous given that I received a nearly identical car to the one I had chosen. I did phone to ask for directions and to advise we were running late but this didn't seem to make any difference. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VERONA, IT - Reviewed by HENRY - 16 August 2018
" Charging for late pick ups too expensive "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SOPHIE - 15 August 2018
" DON'T book a car through auto europe/inter rent. I arrived at the counter at Bologna Airport more than an hour after my specified pick up time (30 - 40 minutes of which was spent waiting for a shuttlebus at the airport) and they told me that they had given the car away, as the reservation was only valid for an hour after the specified pick-up time. I had to pay an additional sum for a new car. The man behind the counter complained that I had spent 50 minutes complaining and said that "it isn't all about the customer". "
" I booked the pick-up for 12 noon. The flight arrived at 12.49 pm, I called for the shuttle at 1.26 pm as soon as I had exited the airport, and the shuttle took about 30/40 minutes to arrive. When I arrived at the car rental, they had given the car away on the basis that I hadn't arrived within 1 hour of my specified pick-up. I had to pay an additional sum for another car. I will be calling you tomorrow to sort this out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CHRISTOS - 14 August 2018
" Not good at all. "
" I already had excess insurance but the staff told me that I had to buy additional insurance as mine was not recognized. The car that I had booked and paid for in FULL was not available the following day (my flight was delayed) and I had to pay extra for a different car. Both incidents indicate to me that the company prioritizes profits over customer service and fairness. The car I was given had warning lights flashing indicating that it needed a service. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
VERONA, IT - Reviewed by KEVIN - 14 August 2018
" Not a great experience at all "
" Our car was cancelled after an hour of the pickup time, we tried to phone several times as we had missed our flight but got no answer and after eventually speaking to Auto Europe we're told we would have to hire another car and loose the money paid on this one, think this is disgusting £167.37 down the drain !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by GARY - 14 August 2018
" We were also not happy with the insurance charges which are not clear on the initial rental agreement on line. This was a huge inconvenience. "
" Pick up from airport was not easy due to the automated call system that you have. We were very unclear whether our request was successful and had to ask Customer Services in the Airport to help. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VERONA, IT - Reviewed by STEVEN - 13 August 2018
" Easy booking system with no hidden extras. you knew what you could get and what the extras were if you required them. "
" Extremely happy with the service. the staff were very helpful and friendly. The vehicle was top notch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GRAHAM - 13 August 2018
" i'm hoping you will help us with our complaint against Inter Rent. "
" We had a very unpleasant experience with Inter rent when our flight was delayed by an hour and they gave our car away and then made us pay 140 euros for an upgrade. would never use them again and have made a complaint to you, I'm hoping you will help us resolve it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MILAN, IT - Reviewed by LUCY - 12 August 2018
" Flight delayed. Tried calling Interrent as per instructions on the voucher - but noone answered. Not surprising when I actually got there - they are hugely understaffed. They said I had to pay an extra £70 (63% surcharge) or no car. AT 10pm, alone with 2 small kids, I was rather cornered. I will never use them again. In addition they have a car cleaning scam. You can buy a car cleaning voucher at pickup for 5Eur at pickup - else you are charged 35eur cleaning fee if its not spotless at return....This was not pointed out by AutorEurope prior to booking & I wasn't even offered the 5eur service when I took the car....Had I not discovered the scam online during my holiday, I'd have been done for a 2nd time...Whoever heard of having to clean a rental car? - Determined to avoid this scam, I spent the last night of my hols scrubbing the car rather than sitting on a terrazza with a prosecco & gelato...Thank you Interrent.... "
" Charged a 63% surcharge for alternative car because my flight was delayed (i.e. circumstances beyond my control). I had tried to call several times to alert Interrent to the delay, but no-one was picking up the phone. (Unsurprising as they were awfully understaffed) "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PISA, IT - Reviewed by KENNETH - 12 August 2018
" Don't use Interrent, one of their conditions was that vehicle should be returned with interior clean. When we picked up car interior was disgusting, but only learnt of the "clean condition" much later!!!! "
" Had to replace offside door mirror, which had already been replaced with a cheap version. Due to large deposit which had to be given was worried I might lost all of it, hence having to go to expense of replacing mirror when the existing mirror fell out on closing door and breaking. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by FAUSTO EDUARDO - 11 August 2018
" I would like to recommend to anyone. "
" As a company is garanty but the main problem is the distance to pick up and drop the vehicle. My bad experience was to return the car one day before the date because we had short time for the fly and I've been told to get my money back for the day so I hope is coming. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by SAMANTHA - 09 August 2018
" Very poor service "
" Fraudulent "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by HARRIET - 09 August 2018
" After a long journey, it was upsetting to have such problems finding the car hire depot. Once there, they explained their system for picking up customers from the airport, which seemed efficient. However, because the instructions we had were not clear, we were frustrated and then incurred an extra £70 fee. "
" The Florence Office was hard to contact and then to find. There were not enough details on the booking form about how to contact them (i.e. the local area code was not given with the number). We ended up going to a place where all the other rental companies were, but it was not the right place. Taxis would not take us because it was quite close, But we had to walk along a dual carriageway, and cross roads without pedestrian facilities, following vague instructions to find the depot. Once there, we were more than 59 minutes late and so had to pay for 'an upgrade' at a further £10 per day. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEFANO - 09 August 2018
" My comments about my experience with Interrent are already in Box 3. I have nothing else to add. "
" Getting the car has been very difficult. I rented a car at the Bologna airport (Italy). The interrent car park was not in the area with other agencies, but was far away from the airport, served by a shuttle. This in principle was not a problem, except that finding the shuttle was almost a nightmare. I had to call a telephone number with an automatic system and go through a number of different options, then I was quickly given voice instructions on how to find the place where the shuttle would pick me up, promised that I would receive the same instructions via text message, and reassured that the shuttle was booked for me (but I was not given an estimate of the waiting time). I did not receive any text message, but I tried to follow the instructions as I remembered them. I was not really sure if I ended up waiting the shuttle in the right place (which was not exactly around the corner!) and there was no sign suggesting where the interrent shuttle would stop. After 15 minutes I called interrent again, this time I decided to try to talk to the Bologna agency instead of trying to rebook the shuttle again with the automatic system. While going through the automatic phone system I was asked to enter the first letter of the city where I was on the numeric keypad of my smartphone.. the problem was that the keypad was in numeric mode because I was making a phone call!). That was really confusing, but I somehow understood that to enter the letter "B" (for "Bologna") I had to press twice the number 2 .... Finally I spoke with a human being, and discoverd that while I was waiting in the right place, no shuttle had been actually booked and sent to pick me up! So he sent a shuttle.. .and after 20 minutes I was in his office for the check in. The agency operator was kind, but clearly interrent has adopted a policy of trying to force the customer to buy their insurance. All excessess and penalties are exceedingly large, e.g., €1500 for damage excess and €3000 for theft exceess. And even small damages will attract exceedingly high fee! I was also told that if I did not buy insurance, the deposit that they would take from my credit card would be returned after up to 30 days, which I find it absolutely unfair once I return a car with no damage! In conclusion, similarly to what happens with Goldcar, I felt that the customer who does not buy the full insurance is treated almost as an ennemy. Finally, getting out of the carpark was tricky, the bar would not lift without almost touching it with the car but nobody told me that in advance. When I returned the car (with no damages, thanks God!) I was at first invited to park it in a really narrow slot (the only one available to interrent), then graciously allowed to leave it in a common area - the operator would move it for me. No big deal, but not the most customer-friendly service. Although my experience was not so terrible as with the Goldcar company, in the future I will try to avoid also interrent. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VERONA, IT - Reviewed by ADAM - 08 August 2018
" as above "
" The interrent desk was not manned on arrival so we were diverted to Europcar - which was absolutely fine. On return, there was no in-garage service so we had to queue up with those arriving to hand back the keys. This was taking an age and fortunately the guy from Europcar took pity on my wife and accepted the return on behalf of interrent. But for that it would have been very poor with quite a queue of frustrated people in front of us. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by CLIVE - 07 August 2018
" See above "
" I purchased Excess Reimbursement Coverage from you when I made the booking, thinking that this would cover me for the excesses for Collision Damage and Theft. The desk clerk at Interrent informed me that Auto Europe did not provide that cover and I would have to purchase their own Premium Security Package for 119.69 Euros, if I wanted that cover. As I was unable to argue, I bought their package to give me peace of mind. It seemed pointless in paying more for the additional cover from Auto Europe, if it was invalid with Interrent! Also the drop off experience was very slow. I waited 30 mins before being able to attract the attention of a desk clerk, who then informed me that I could just hand over the key and jump the queue in front of me! Better information needed at the drop off as there were many other people waiting. Had then to rush to the airport check in so as not to miss my flight. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by VICKY - 07 August 2018
" Disappointed that not given prices of sat nav etc that were payable locally "
" Cars gear box atrocious, staff rude. WiFi cable broken. Tried to claim damage to plastic wheel trim. Overcharging for additional driver and insurance. Will not use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by PATRYK - 07 August 2018
" Professional customer service "
" Professional customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CHRIS - 07 August 2018
" See above. Generally unhappy. "
" The car was due a service but the handover staff claimed it wasn't needed for another 10000km. The car wasn't clean, it had a good amount of external damage in terms of scrapes and scratches . The air conditioning sporadically stopped working which , due to the highest temperatures of the year, was unpleasant in the extreme. The car (Clio) was more suitable for the class below as when loaded with four people without luggage, it struggled to accelerate if there was any sort of incline. The car collection and pickup point was not particularly clean and attracted a swarm of flies and bugs around the cabin area. All in all I didn't enjoy my experience of hiring with you. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ROME, IT - Reviewed by JON - 06 August 2018
" I call autoeurope to try to recuperate the money of the previous reservation. They refuse and told me that I should have arrived at the time stipulated (I have no idea why anyone cares that if I have already paid for a car rent, who cares at what time I pick it up, as long it is on office hours and later than the told time.) "
" Horrible, because I arrived 1 hour later than when I stated (and that is partially because the drop off information is outdated) they did not want to uphold may prepaid reservation, forcing me to rent a different car and lose the previous reservation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by LEE - 06 August 2018
" First of all- insurance what you provide on your website is useless. It covers wrong fuel etc nonsense. Second of, nobody knew anything about that insurance and what does it cover in rental place. Final price is double with price you offered in your website. Third- your customer service is not working, I tried to contact them (UK number) with phone and FB at afternoon and no anwswer. "
" Bad location, they tell that it is at airport. It is about 2 km from there. Staff at pick up very unpolite and cocky. Dropp of staff was ok. Car was ok. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANDREW - 05 August 2018
" The broker is worse than Car rental sharks of the 1980's "
" Car rental sharks of the 1980's "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by MASSIMILIANO - 03 August 2018
" Considering I am renting every two weeks cars for business , I won't never use and raccoment this agency. "
" I was late for the pick up of the car due a massive stroke and cancellation flights for all Europe in that day 25thJuly. Delay was for 5 hours. Internet charged me 50£ for this pick up which was still before 8 pm . Apparently is a company policy but was not written on my booking paper. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by CINDY - 02 August 2018
" Great pricing and easy to book "
" Reasonable prices, suitable car, efficient collection and drop off. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by STUART - 01 August 2018
" Little slow on arrival as only one inter rent member of staff "
" Very good car , no issues . Office was closed on drop off and had to give keys back to another company but this seemed to be usual process so no issues "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALAN - 31 July 2018
" Autoeurope useless. Gave incorrect pick up information. Unusable contact information. Wasted my time and gave no help. No customer service after the event. "smart Allec" approach. Not interested in the truth. Just fobbed me off. Appalling! "
" Incorrect collection information. Unhelpful. Deceitful. "Wideboys" Out to catch you and rip you off. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FLORENCE, IT - Reviewed by CHRISTOPHER - 29 July 2018
" We found the extra insurance to lower excess pointless as inter rent did not recognise this insurance payment "
" The lady on arrival was very professional and explained everything well offering us a sat nav which is priceless in Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LUCY - 29 July 2018
" Poor "
" Overcharged. Disorganised at counter. Correct card not given. Would not use again. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALICJA - 28 July 2018
" Because of the complications with my credit card, next time I'd rather book directly with the car provider, as it would have given me more options and would have also been much cheaper. Other than that, everything was ok. "
" Overall we were satisfied wit Interrent. There was a glitch, as our original booking included a very high credit card reserve (I didn't read small print carefully), which my cc issuer interpreted as a potential fraud so it wouldn't let the transaction go through. It was very late, communication didn't work, and it looked like we wouldn't be able to rent the car we wanted but eventually the customer service lady found a solution, whereby we would get a different package, with a much smaller deposit, and cc paymen went through successfully. It cost us double the original rental quote but at that point we didn't have much choice. We were just happy that there was an alternative. So I could say that she saved the day. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KORY - 25 July 2018
" Auto Europe was a great tool to easily find a rental car for my trip. "
" The shuttle service from the airport was not clear. I had to call Interrent which was an automated service and it did not specify that I had to wait in the departures area for a shuttle. Arrival area made more sense. Further, I could not reach a person to talk to, it was only an automated service. Very Frustrating. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JAMES - 25 July 2018
" it took 2 hours to have the car prepared and continue our journey and according to the booking information it gave the impression that we could collect the car at terminal 2. This was not the case as we had to wait for a minibus to pick us up and drive to the car hire depot. Please see comments regrading car hire firm Interrent "
" customer service poor, not as helpful as they could have been. I dropped the car off on 16 July 2108 at approx 16.00 and I was informed that there would be an email sent to me to confirm that there was no damage to the car and that the £900.00 blocked on the credit card would be lifted and no further money would be taken. I was informed that the email would be sent sent within 5 working days and now 9 days later I have not received the email. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROCCO - 25 July 2018
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by CLAIRE - 23 July 2018
" I never dealt with Autoeuropa, even though that's what my voucher said. I was told at Autoeuropa that they are only the booker (or maybe that's Interrent, but who cares? How is a customer supposed to know that difference or divine that when it says Autoeuropa it doesn't mean that?) I use rental cars from Pisa all the time and have done for 15 years. This is easily the worst experience I've had. "
" The voucher I received said Autoeuropa so a walked with my luggage to the main car rental terminal at Pisa. After waiting in the queue for 20 minutes I was told it was Interrent, not Autoeuropa as printed, which I had not heard of; they pointed vaguely into the carpark and said 'P4'. I walked around, could not find Interrent or P4, went back to the terminal and they said take the shuttle to the airport terminal. When I got there no one knew where P4 was. By accident I came across the Internet shuttle stop, which is not well marked. I waited for a while. Finally a shuttle came, I got in, and then the driver went off to smoke a cigarette for 5-7 minutes. Eventually the shuttle took me back to P4, which turned out to be near the regular auto rental terminal. All this in 33C heat, two cases, and darkness approaching. All in all, it took approximately 90 minutes to get to the Internet office. The Internet staff there are great, but your online information is misleading or absent. I think you probably lose a lot of repeat customers in this manner. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ROY - 21 July 2018
" Fair price, good service "
" Polite friendly staff, quick and efficient pick-up and drop-off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by DEAN JOHN - 21 July 2018
" Lovely time, spend 4 days visiting family and it was all smooth "
" It was easy to rent, collect and return. A bit of a problem with information around the area but nothing else really "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MELTEM - 21 July 2018
" Instructions of car pick advised pick up at airport, then after being sent in & out the airport several times, we had to ring Interrent to be told we needed to get transport to the Interrent office. The cashiers at Interrent we're desperate to sell extras; very rude and obnoxious because I pointed out the scratches and marks in the car. They also scared my 12 year olds by saying if we didn't buy a booster seat then we would get stopped by the police and have our car taken from us and would be left stranded. Then when bringing the car back I cleaned the car inside and out but was still charged a cleaning service. I actually took pictures of the car clean. The poor Turkish chap before me was charged €225 for a scratch which he couldn't prove. My car had a service light on, surely services should be up to date. The company may be cheap but they make up the shortfall by conning their customers with extras. I was really pleased to ya d the car back and will never use Interrent ever again. I will also be sure to share my bad experience with all my family and friends. "
" Instructions of car pick advised pick up at airport, then after being sent in & out the airport several times, we had to ring Interrent to be told we needed to get transport to the Interrent office. The cashiers at Interrent we're desperate to sell extras; very rude and obnoxious because I pointed out the scratches and marks in the car. They also scared my 12 year olds by saying if we didn't buy a booster seat then we would get stopped by the police and have our car taken from us and would be left stranded. Then when bringing the car back I cleaned the car inside and out but was still charged a cleaning service. I actually took pictures of the car clean. The poor Turkish chap before me was charged €225 for a scratch which he couldn't prove. My car had a service light on, surely services should be up to date. The company may be cheap but they make up the shortfall by conning their customers with extras. I was really pleased to ya d the car back and will never use Interrent ever again. I will also be sure to share my bad experience with all my family and friends. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MILAN, IT - Reviewed by SIMON - 21 July 2018
" Was very shocked by the waiver insurance when we arrived started at a deposit of 900 Euros, but if we paid 149 euros it would waiver that and damage etc, then there was another charge for just going across the border of Italy to Switzerland would cost another 60 Euros. The car had lots of damage all over it which made me nervous as felt I would be stitched up for that cost as there was only one small bit noted on the paper work to which we photo'd everything and took a video of the car. The car was dirty as well and we then drove up the road 10-15 miles, used the washers once and the low washer warning light came on in Italian so had to work out what the warning said to find out what needed doing. The tyres were around 10-15psi low and very spongy. Hate complaining but it really put a dampener on our holiday and added stress. The cost of it came to the same price as more well known companies who I have used before and never had these issues. Sadly I won't use you guys again I am afraid "
" Was very shocked by the waiver insurance when we arrived started at a deposit of 900 Euros, but if we paid 149 euros it would waiver that and damage etc, then there was another charge for just going across the border of Italy to Switzerland would cost another 60 Euros. The car had lots of damage all over it which made me nervous as felt I would be stitched up for that cost as there was only one small bit noted on the paper work to which we photo'd everything and took a video of the car. We weren't shown to the car or any real effort made to help us feel at ease. The car was dirty as well and we then drove up the road 10-15 miles, used the washers once and the low washer warning light came on in Italian so had to work out what the warning said to find out what needed doing. The tyres were around 10-15psi low and very spongy. Hate complaining but it really put a dampener on our holiday and added stress. The cost of it came to the same price as more well known companies who I have used before and never had these issues. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
CAGLIARI, IT - Reviewed by ERIC - 20 July 2018
" Even though one member of the stuff was helpful in the drop off, my overall experience won't allow me to rent a car with you again as I feel like you have deceived me. "
" A bit of flexibility to help customers in unexpected situations would e great. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by NICHOLAS - 20 July 2018
" I have no idea if Auto Europe are any good. They should refuse to deal with Interrent "
" Awful. Will never use them again. Our flight was delayed and we waited an hour at collection point. Got forced into upgrade as original car no longer available. Not our fault that flight was delayed. Counter staff made no attempt to apologise for long wait. Every single other person being served had problems. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by DANA - 19 July 2018
" Great and highly recommended "
" excellent service and high quality customer service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by VERA - 19 July 2018
" Easy and efficient service "
" Efficient at pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by DANIEL - 18 July 2018
" The lady at the counter said that did not receive payment for our car and that they would charge us for the rental. I called auto Europe to explain this during our holiday and they did nothing now we have been charged twice for the rental and is under investigation. I feel like we are getting fob off by the customer care team and I am really unsatisfied with the service to be fare. "
" The lady at the counter said that did not receive payment for our car and that they would charge us for the rental. I called auto Europe to explain this during our holiday and they did nothing now we have been charged twice for the rental and is under investigation. I feel like we are getting fob off by the customer care team and I am really unsatisfied with the service to be fare "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by MATTEO - 12 July 2018
" Easy to book, the only positive thing of the all experience "
" I booked the car using autoeurope.co.uk and paid for a full insurance. Paid 160 pounds and arrived in Cagliari the Interrent staff told me I could do a full insurance for 250 euros more. They try to push me to sign for this solution but I didn't accept and still don't understand why on the website when I booked it was saying "full extra cover" and the staff in Cagliari told me that's not a real full insurance cover and they would charge me every single scratch on the car. The car was new on paper but had multiple scratches, it wasn't clean, no wiper fluid. Never again, I'll avoid Interrent for my next trips. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by TONY - 11 July 2018
" no comments "
" comments already submitted "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by STEPHEN - 10 July 2018
" I would use again, very good price. "
" Had to wait a long time at airport on arrival for shuttle, the driver very no SMS to say it was on its way, started to worry if we'd been scammed. Drop of went fine nice helpful and jolly people. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by NICHOLAS - 10 July 2018
" Don't use interrent they are a bucket shop "
" Terrible customer service - rude staff and old cars. Drop off was awful experience "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by SCOTT - 09 July 2018
" Very poor service, long wait, car broke down...... "
" Had to que for 45 mins at Verona car pick up. Car when we booked had free Sat nav which wasn't free and we couldn't find the car as it was in a europacar space. Car battery needed charging on 3rd day as it was flat but local guy came out within 40 mins and was very efficient. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by BRIAN - 08 July 2018
" Ok "
" V Inefficient, and put pressure on to upgrade take unnecessary insurance Charged for car cleaning "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
VERONA, IT - Reviewed by GEORGE - 07 July 2018
" All went to plan "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by GEMMA - 04 July 2018
" Simple and easy to make bookings and trust that you have a car with a company with no hidden fees or dramas. You dont have to feel nervous that you are getting conned or that the end of your vacation will be ruined but hiring your car through a con man. GREAT COMPANY!! "
" My family have been using Auto Europe for years in France, Spain and now Italy. Comparing your compay to the liked of career criminals Gold Car I have to say is amazing!!! The staff here in Olbia were wonderful, didn't try to rip me off or con me into anything. Neither did they try to charge me for damages they now I did not cause. It is a breath of fresh air to have polite and decent service so THANK YOU FOR BEING GREAT. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROSSANO - 04 July 2018
" The worse car hire experience I have ever had. It would tell everyone to avoid Interrent. I have used Autoeurope in the past and have generally been happy with the experience of using Autoeurope with the exception of this incident. "
" On arrival Interrent had no car available. There was a long line of people waiting for cars to be returned before they could collect their car. It seemed it would take hours to get a car. We had to go to a funeral and would have missed the funeral so we had to find alternative transport which was very stressful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by SEVERINO - 03 July 2018
" The car was clean and fit for purpose, the experience of dealing with the staff was very stressful and not a great start to my holiday, they insist on selling their insurance as the cover we purchased in the U.K. is not sufficient and insurance if forced onto Customers with the pretence of not having adiquate insurance, and the cover we purchased not valid. This sales pressure was being pushed onto all customers. "
" The fact of my low score is that the staff insisted on selling me insurance although I already had purchased insurance from the U.K. The staff hassle , harrased customers into taking their insurance, this is very unprofessional and they insist the insurance we have purchased in not adequate to cover for the hire, I saw customers being charged €60 a day for insurance, and customers feeling obligated to take it out as they are being sold it under pretence. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARGARET - 03 July 2018
" Apart from difficulty finding the site on returning the car-?poor signage,All was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by NATALINO - 01 July 2018
" Then when we went to book in the man was so intent on selling us their insurance and said the one with had done with you thru Lloyd's was worthless. I told him I was not paying anymore money and would be taking up with you whether the insurance was worthless and if so why were Auto Europe selling it. ? Also tried contacting you by the number given but was unable to get thru. We took photos of the damage to car and also petrol was not showing completely on full. We were so upset and angry with this company would never use them or recommend them to anyone. Personally I think you should remove them from your advertising. "
" We kept calling to get picked up, waited 45 minutes for it to come. There is nobody to speak to just answer phone. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by RICHARD - 30 June 2018
" Good price, easy transaction and extra insurance reasonable cost. "
" Quick processing of voucher, not too much pressure to buy extra insurance. Told car was on the car park 3rd floor but after not finding it, returned to the office and was accompanied by one of the office staff and found it on the ground floor returns area. A few marks on front bumper but all accounted for during pick up. When returned quick check and completed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by JOHN - 28 June 2018
" 888 "
" 888 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 28 June 2018
" The experiance is everything i had heard about Cantania and hiring a car but worse. Had to book another car paying three times more. When we telephoned auto europe at 10 minutes past 10 to ask what we could do we could only get an answer phone. Once we contacted you by e-mail the day after you dident answer one of our questions that we asked you just said no refund. I am now going to share my thoughts with every review site that i can find and as i find your customer service not acceptable "
" Can not believe that when we arrived they had shut up and gone home. Every other car hire company both in the terminal and across the road were still open and doing business. Can not believe that when we telephoned the number on the desk it was an answer phone with no emergency contact "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by GEMMA - 27 June 2018
" Not a great experience from your partner at all and I have ended up out of pocket as I filled up the petrol tank before returning it, despite not receiving a full tank when I picked it up "
" Awful car hire company. Arrived and was told I had been 'upgraded' to a bigger car. The car had not been cleaned inside and outside - it was filthy. The petrol also was not full and was missing a bar of petrol. The inventory was not completed corrected and marks on the car were missed (from what I could see through the dirt). The staff at Interrent were not helpful and weren't bothered that the car hadn't been cleaned. I didn't use the boot as I had hand luggage but on he second day of the hire I opened the boot and there was leftover food, including rotting pie that had been left there from the previous users (further evidence it hadn't been cleaned.( "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by CAROLE - 27 June 2018
" Have used Auto Europe for many years and always been happy with service. "
" Only downside was long wait for shuttle service and distance to parking area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 26 June 2018
" Service is efficient and trouble free, and I was kept well informed, possibly a little more than was necessary. "
" The only negatives were: When making the booking the Interrent office was publicised as being open until midnight. With a late flight this was a benefit in case the flight was delayed. By the time we travelled the closing time had been changed to 10pm. Our flight was delayed by 2.5 hours and we didn't land until 11pm, so we had to spend a night in Pisa. When we knew of a delay we did contact Interrent who said they could stay open up to 10:59pm and would track the flight before leaving to see if it was going to land in time, which was good of them, but it didn't work out. The other thing is the inevitable hard sell of additional insurance, at €35 a day. Over 8 days that's more than I pay for my annual UK car insurance. Apart from that the service was good and efficient, and the car was well presented and did what was required. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - 26 June 2018
" I spoke to one of the AutoEurope staff about a price change in the car rental, they were very helpful and suggested that it would be better to cancel & re-book, saving me over 50 euro's. "
" The process to get to InterRent off site office was confusing and it was impossible to speak to someone when we tried to phone. I was charged for an upgrade which was not mentioned to me but was included in the contract (so it's partially my fault for not checking) but the car did not seem to be an upgrade (Dacia Duster - 10 euro's a day) and the state of the car was very muddy/dirty/dusty and had many chips which we had to point out. I'm very wary of whether I will be charged for the cleaning of the car or for any of the scratches, even though i have it marked on my contract. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by SIMON - 26 June 2018
" slightly less convenient that queuing in the airport but less than half the price! "
" It was very very cheap. The car wasn't clean but it was cheap. The answer service didn't explain the location of the pickup bus very well The service was a bit slow, but I've had worse. They wanted a credit card for excess cover even though I'd paid thru AE so luckily i had one with me. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JACK - 25 June 2018
" Overall auto europe were good "
" After being told my original booking had been cancelled due to being late and i had to pay an extra €40 i would not recomend thia company. I am a frequent visitor to italy and always use hire cars however i will be looking at other companys next time. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ROME, IT - Reviewed by STEFANIA - 24 June 2018
" I wouldn't reccomanded to anybody. "
" I boocked my car with interrent company. When i got to rome airoport. I try to call for pick up to take me to pick car up. Wich is about 4 miles away from the airoport. It took them 1 and half to come to pick up. When i got there. They told me you are late 59 minutes you need to pay 15 euros aday. This company is cheap to rent a car but a lot of troble when you arrive there. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by DAVID JOHN - 23 June 2018
" Booking was fine but I don't think it was made clear enough that the hire company was not at the airport. For the reasons stated above, I think Auto Europe should review its endorsement of Inter Rent "
" The car was fine but there were several aspects of the process which we were unhappy about: 1. The length of wait for the shuttle 2. The condition of the minibus which collected us did not inspire confidence 3. We were not greeted properly by the person who picked us up or by the office staff 4. We found the manner of the office staff unfriendly and dismissive 5. They seemed preoccupied with selling us extra cover 6. We were shocked when they asked us to pay in advance for the car to be cleaned on return. Surely this is part of the car hire charge. 6. Not happy that it was left to us to find an obvious piece of damage to the car - they told they didn't mark previous damage on the check sheet unless requested by the customer. 7. The staff who checked the car back in and returned us to the airport were unfriendly and uncommunicative. 8. I was shocked to find an additional charge of £4.73 on my credit card with no explanation or receipt. A small amount but it is not acceptable to charge with no explanation. 9. We were left guessing whether the car was returned in acceptable condition. We received a blank email with the original unmarked, unsigned check out form attached and assumed this might mean the hire was successfully concluded. Will never use InterRent again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ALAN - 22 June 2018
" We were not picked up at the airport on arrival despite phoning the office 3 times. It is an answering machine which does not allow you to explain your predicament. Finally we had to pay for a taxi to take us to the car pick up at a cost of 35 euros. I am awaiting an email response from you (Auto Europe) on this matter "
" We were not picked up at the airport on arrival despite phoning the office 3 times. It is an answering machine which does not allow you to explain your predicament. Finally we had to pay for a taxi to take us to the car pick up at a cost of 35 euros. I am awaiting an email response from you (Auto Europe) on this matter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JEREMY - 22 June 2018
" When booked didn't indicate a credit card would be needed when booking off interent. Only mentioned after in the voucher. Could have been a lot clearer and we would have got a credit card. "
" Would only accept credit card for holding fee. Wouldn't even accept cash...no good reason apart from hidden charges. Took over 40 minutes to get car as dispute at front desk "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by BARRY - 22 June 2018
" Please read above comments "
" We suffered a double puncture and the car was rescued. Unfortunately whilst we collected from the airport at Florence we were staying in Cortona. The replacement car had to be collected from Florence so we had to catch a train back, which wasted a day of our holiday. we incurred costs of train fare and taxi. Further more we had to pay a penalty of 50 Euros for the failure to fill a quarter of the tanks fuel worth about 20 Euros/ I shall be submitting receipts to claim from the insurance that I took out with you when placing my booking. I did take out the extra insurance with InterRent of 32 Euros per day to cover any accidental costs. Whilst expensive it did save me the inconvenience of paying out larger sums and claiming back from Auto Europe insurance. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KEVIN - 19 June 2018
" My recommendation will depend on outcome of my complaint "
" Have put in separate complaint about our experience with Interrent at Bergamo airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FLORENCE, IT - Reviewed by PAUL - 18 June 2018
" I don't know the difference between interrent and autoeurpoe. "
" I waited over an hour to pick up the car. The transfer from the airport was good but a short queue of 3 people took one hour to serve. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DAVID - 18 June 2018
" Nice to have the nil excess direct from the supplier "
" Pleasantly surprised given the price "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALGHERO, IT - Reviewed by ANNA - 18 June 2018
" As above "
" Returned car undamaged Accused of damage to wheel Fortunately I had photographed evidence of Car at pick up so cleared However staff aggressive and should have had damage recorded They did not come to Car at beginning so if I had not taken photos I would have been charged since their recording at pick up was wrong Could have been opportunistic technique ?? "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ROME, IT - Reviewed by VINCENZO - 16 June 2018
" Very good an efficient "
" That is a rip off, they take money out of my account with out any authorization or any signature . Pretending that I did scratch the car, for sure that scratch will be passed on to another customer , and on and on, They hold me in the car park to make me sign for some thing I never did, nearly miss the flight, you should remove interent from your list. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
VENICE, IT - Reviewed by KAMIL - 13 June 2018
" No issues with Auto Europe, however few of the rental companies we used in recent months all claimed that insurance bought via comparison sites like AE, is substandard to one available at the counter. Luckily so far we have not had to verify this. "
" Staff at interrent only seemed interested in selling upgrades, and when refused, became rude. They refused to see the car with us to check for existing damage, claiming perfect condition. When we pointed out existing scratches and asked for them to be added to the report, the staff became obnoxious and only marked two out of five existing marks. On return, we hoovered and washed the car, yet we were still charged 5.99 for cleaning services despite staff stated no further charges were due on return. All this petty behaviour on interrent part will prevent us from using their service again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by RICHARD - 13 June 2018
" See comment re excess insurance above. "
" Efficient - but expensive compared to other EU countries. Don't understand why they insisted that they block c Eur800 on my credit card when I bought a package from AutoEurope that included full excess being covered automatically as part of the purchase and which was not an excess reimbursement arrangement. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOSEPH - 11 June 2018
" Always fair and efficient, no nonsense or pressure to pay more. Documents clear and intelligible. "
" Car small but clean and in good condition. Quite economical and easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JOHN RUSSELL - 08 June 2018
" Again good service and no problems. "
" Slightly pushy on insurance options, but accepted my decision. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by ANDREW - 13 October 2014
" I started to queue at the Auto Europe office then noticed I was supposed to be queuing at Europcar. Why? Car was clean and fully functional. Thank you. "
" Since returning I have received an email all in Italian, I can't speak a word of Italian. The email enclosed a pdf document that was also all in Italian. What was the purpose of sending the email? "
BRINDISI, IT - Reviewed by LORENZA - 12 April 2014
" The price of car hire included also a full tank of petrol which was to be used up and not refilled. Although anly half the fuel was used up, there was no refund for the petrol left over in the tank, unlike when you are supposed to return a full tank and you are charged for the top up if you don't do it yourself. "
" It offers a good service as It hires cars on your behalf from the local rental car companies available abroad at competitive prices . No hidden charges or additional costs, hopefully (as I have not checked my account yet !) ! "
ROME, IT - Reviewed by ANTONIO - 13 January 2013
" Great deal thank you very much but I found unfair to be charged for the full fuel thank at 2 euro a litre instead of the real price in motorway beetwen 1.7-1.8 euro. Kind regards Antonio "
" Great deal thank you very much but I found unfair to be charged for the full fuel thank at 2 euro a litre instead of the real price in motorway beetwen 1.7-1.8 euro. Kind regards Antonio "
BARI, IT - Reviewed by JOHN - 13 January 2013
" I have used Auto Europe on many occasions and have always been very pleased with the service. "
" Very efficient and good clean car. "
MILAN, IT - Reviewed by USMAN - 09 January 2013
" Excellent customer service when I called. Thanks! Call representatives were very polite, knowledgeable, and very helpful; my trip went much smoother because of this. "
PISA, IT - Reviewed by GRAHAM - 07 January 2013
" I have used Auto Europe many times - do check the small print though every time and check the small details before completing the booking. Beware of Full to empty rentals if you are doing only a small distance and using less than a tank of fuel - you will still be charged for the complete tank and 21% VAT will be applied on top. Snow chain options are not cheap. Evaluate the level of insurance carefully - excesses are steep if you have a problem and use the standard insurance option. "
" Try to avoid rentals with the full to empty policy - you will unless you are unlucky leave some fuel in the tank (as we did) and they will charge you a complete top up and then have to add 21% VAT for this service, thereby the customer is guaranteed to lose out twice over. "
BERGAMO, IT - Reviewed by MICHAEL - 04 January 2013
" if you continue to provide a full tank of fuel to be returned empty I feel this will affect your opportunity to secure future customers returning It is only economical if the mileage will be high and I am sure that most people will not be doing enough mileage to empty the tank we have enough to watch out for with baggage allowance and online check in costs....... "
" fast and fully staffed unlike your competiters "
PALERMO, IT - Reviewed by CLAUDIO - 28 December 2012
" We were a bit disappointed that we didn't get the Fiat 500 that we'd hired. The Volkswagen Up! was fine, though. Our main gripe was the fact that we had to pay for a full tank of petrol which we didn't need for our short stay. It was returned with nearly more than a quarter of a tank left for which there was no reimbursement. It is fairer for the customer to pay for the petrol they actually use. Apart from this we were satisfied with the service. Thanks "
" Can't comment about Interrent. Not sure who this is. The staff who dealt with us were pleasant, if this is the company they work for. "