INTERRENT PORTUGAL Car Rental Reviews

PORTO, PT - Reviewed by SHAUN - 18 November 2022

" The drop off spoiled the holiday slightly. Causing unesasary stress to me and my wife. "

" They tried it on, saying I caused damage to the car which i know full well i didn't.the car was 4 year old the oldest i have ever hired with scrapes and bumps all round. Definitely trying it on! "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 4

FARO, PT - Reviewed by KRISZTIAN - 14 November 2022

" recommended "

" everything was just smooth and easy. recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by STEPHEN - 11 September 2022

" Rang Auto Europe because our flight was delayed & they were charming & very helpful. As you probably already know, I would never, ever use anyone else for may car hire. "

" Really good, pleasant & efficient staff & great car. On return the shuttle back to departures took a bit too long. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 04 July 2022

" Booking process ok but more transparency of the renal company is needed "

" Yet again stung by goldcar. Hi pressure sales for their add on protection followed by a trumped up claim for miniscule scratch that would polish out. This is my second experience with goldcar and it is a repeat of the first. when I booked with autoeurope I expected a autoeurope vehicle or a vehicle from inter rent who I have no experience of. At the airport a handwritten sign on the internet desk says desk closed...go to goldcar. Using the internet name is clearly a scam by goldcar to entice customers like me who intend never to rent from goldcar again. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LISBON, PT - Reviewed by DONALD - 03 July 2022

" Simple to use "

" Straightforward. No problems "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALASDAIR - 13 June 2022

" Auto Europe are fine to use, it's just the car hire companies that are horrible to deal with and always angling for more money when you get there. "

" Not great. My flight was delayed and so we landed several hours later than scheduled. I arrived at the hire desk to find InteRent is now part of Goldcar, a company I avoid after past experiences. I booked InteRent as they used to be owned by Europcar, but they're also owned by Goldcar now! Anyway, on this occasion there were three specific negatives - the attitude of the man on the desk, being stung for €32.52 for arriving after 11pm, and being forced to pay in GBP rather than Euros - the first time I've ever experienced this abroad. I will be avoiding this Group of Companies the next time as a result. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by MARC - 17 May 2022

" Was looking for a car for a week in Portugal, find a website easy to go through will adequate infos and did not have any bad surprise during the trip "

" Easy process to rent the car with no surprise on the deal. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOHN - 27 August 2019

" I returned the car in perfect condition with a full tank of petrol one day early. The steering wheel had about 3:0 cms play in it, the shock absorbers were very poor, the sat nav was not set to give audible instructions and it was Pergeot not the Ford I had ordered - which they said had no sat-nav. It was dark when I took delivery and without any passing on of anything about the workings of sat-nav, it started very badly. They blamed you for the additional charges that they forced me to make and I said I would take it up with you later. They kept me waiting for an hour after landing to getting the keys for car. I want repayment of the additional charges for the sat-nav and insurance that I had already paid you. "

" Having paid for a sat-nav and excess insurance in my booking price I was subsequently asked to give my consent to additional charges for both before they would release the car. I was charged £51.56 and then after the offer of free auto-toll box I received an additional charge of £13.52 for twice using the motorway to and from my destination of Olivera do Hospital. Please refund these charges and deal with your agents. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 3

FARO, PT - Reviewed by MICHAEL - 11 August 2019

" I find the Auto Europe web site easy to use and the additional information provided is useful and easy to understand. "

" Everything was efficiently handled but, without asking, they charged me for excess cover and did not explain the charges. My mistake. I should have stopped them but after a long journey I just wanted to get to my apartment. I will ever use them again. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by OLIVER - 04 August 2019

" Disappointed with the hire companies you choose for this location "

" The staff lied about the road conditions and warned of damage that was likely to happen, the car was dirty inside, the screen wash didn't work and I had to put air in one of the tyres "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MARC - 27 July 2019

" See above "

" Disgusting service with every aim to rip us off. No flexibility despite flight delay - attempting to fraudulently take money from my card despite us following your recommendations regarding drop off. I will never rent from you or any associated business again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 20 July 2019

" Awful I know it's pointless but I feel I should be compensated I didn't even use the car! "

" We were 2 hours late to collect the car and were told we had to pay again since that car had already been given to another customer I've never experienced that service before Staff were rude and unhelpful Never again will I use interrent "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by DAVID - 19 July 2019

" Smooth "

" Good,very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by ALAN - 18 July 2019

" As above. A very poor service from start to finish and I'm disgusted with the way we were forced to pay for a service that was already covered. I am considering posting my experience on Social Media to warn others of this company. "

" We arrived at the car rental counter and were delayed by around 1.5 hours as the member of staff went through all the additional extras that we were to pay. This included either €190 excess waiver fee or €1600 guarantee in case of any damage. I showed her my agreement documents that said all of this was covered but she wouldn't let me leave with the car unless I paid this. I was in no position to walk away as we had 2 young children with us and over an hour drive from our destination. I am extremely unhappy with Inter rent and I would recommend that a broker like Auto Europe should consider not using them at all. There were a number of people experiencing very similar issues. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JULIA - 17 July 2019

" Great experience - queue at check in but staff were very efficient. "

" Great experience - quick and efficient. Queue at the check in on arrival but otherwise very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MALCOLM - 16 July 2019

" Auto Europe OK but unless I could choose which rental company I was going to use I probably wouldn't go with them again. "

" Very expensive! We had to pay an additional €233 for an extra driver, crossing from Portugal into Spain and other items inc €28 for having a Diesel car which they said I asked for. When I refuted this they said they only supplied diesel cars anyway! Not very impressed- wouldn't use them again "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CAROLINE - 15 July 2019

" Great value for money and amazing staff we never normally rent cars when we visit faro but now we will more often. "

" Very friendly and helpful staff. Very quick to pick up car and same to drop off. The reason I scored low for the car condition was because there was a lot of marks and scratches on the car and was worried I may be blamed for them BUT the very nice man who checked the car made sure every single mark was written down and when we bought it back the staff checked and was ok :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by WILLIAM - 15 July 2019

" I telephoned Auto Europe when my booking was refused by Interent but you simply told me that Interent were entitled to refuse my booking (and not refund the money). I asked to speak to a manager but was told no-one was available, so I requested one to call me back. THIS DID NOT happen. "

" I forgot to bring my passport to the counter so the car rental assistant refused to give me the car. despite presenting photo ID, credit cards and driving License. I also pointed out that I had regularly rented with them for several years and they had my passport details on file. The assistant refused to help. As my passport was in a hotel room the other end of the island, we had no choice but to go to another counter (Guerin/Alamo) who immediately rented me a car as they had my passport details on their system from previous rentals. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RONALDO - 14 July 2019

" Overall okay. "

" The drop off is complicated if you have an early flight because you have to walk to the airport afterwards. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NICHOLAS - 12 July 2019

" Be very aware if you are delayed that Auto Europe will not help you when the car rental company says your booking is cancelled and you have to pay 3 times your original fee which is also none returnable. The online manage your booking app cannot be used to inform the company of any delay which is alsodifficult once you are aboard the aircraft "

" Ryan air flight to Porto from Stanstead was delayed once all the passengers were on the aircraft due to fog at Porto. When I arrived at Interent I was told my reservation arranged by you as brokers was cancelled and despite having paid £105 sterling I was now required to pay 275 Euro to reinstate my booking and to receive exactly the same Ford Fiesta I had originally booked.. If this is the way you treat your customers then no I would not recommend you to anyone else. You are obviously a completely unregulated industry and I regard you as dishones "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FARO, PT - Reviewed by PETE - 12 July 2019

" I needed to extend my hire car due to a change in travel arrangements, I rang yourselves but you were unable to assist and said I had to deal directly with Interrent. This I did but couldn't do this on the phone so had to go to the Interrent desk at Faro airport. You were then unable to assist with extending the CDW excess protection so I had to make my own arrangements. The end result was I spent a large amount of time getting the hire car extended, it shouldn't be that difficult and will probably make me look at different organisations in the future rather than use a 'broker' service. "

" Was given the hard sell to purchase their insurance when I picked the car up even though I had CDW excess in place through yourselves. They were very helpful in extending my rental due to a change in travel arrangements. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by STEPHEN - 11 July 2019

" Worst car rental experience I've ever had. "

" Would never use again or recommend. Awful customer service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by SUZETTE - 11 July 2019

" Overall service friendly. "

" Minor issue -- After drop off of rental car I realised after about 40 minutes that I left paper bag inside car on the back seat with some snacks to eat while we had to wait for our flight back home. When I returned to the drop off area, car was still there but bag with lovely snacks had disappeared. No one had seen it ???????? Bit disappointed, but hope the chaps dealing with the return cars enjoyed our snacks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PIOTR - 11 July 2019

" They are liars , on a website you're thinking that is full insurance and on airport bad surprise you have to buy extra insurance for 300 GBP!!!!! "

" The staff was very rude , wasn't helpful at all. They couldn't answer for simple question. I would not recommend them to anyone. When you car is broken they saying to bring the car with full tank even when you have full insurance. They won't come and send recovery team!! The worst experience ever. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

FARO, PT - Reviewed by GRAHAM - 11 July 2019

" fine. good search tool "

" gold car and interrent in portugal are probably the worst. I've been to a few. the best are thrifty, europecar, keddy. just in terms of all round experience. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 8

FARO, PT - Reviewed by ROBERT - 10 July 2019

" Easy to book online. "

" Simply the best. Excellent counter staff and her friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 10 July 2019

" Auto Europe's insurance was useless and didn't cover the car. I brought a credit card but the limit was high enough, so had to use a Debit card and couldn't use motorways and had to pay an additional £120, I don't think it was made clear enough that this was going to happen if the Credit card didn't have a high enough limit. I would recommend booking directly instead of using autoeurope "

" Inter rent staff were polite and helpful in explaining what had happened with auto europe. It was a bit pricey considering my assumption it was all paid for but the staff and car were good. I would book direct with the provider next time. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTHONY - 09 July 2019

" As above. "

" Apart from the fact that the rental company did not take American Express and I had no valid alternative credit card this made the rental difficult. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAMES - 06 July 2019

" Overall good car, excellent value for money, convenient on airport pick up and drop off, however car return experience was very poor and unsatisfactory. "

" I returned the car in a very clean condition, I only used it to transfer to my accommodation and one trip to the beach. A very small amount of sand had come off the bottom of my bag, which they tried to charge me 20€ to clean. I lifted the mat out of the car trunk and gave it a shake and it was gone. I took a photograph of the car trunk before and and after. It took me less than 2 minutes to rectify. I challenged the check in team member and he consulted his colleague who agreed we should not be charged. I felt if I hadn't been assertive to challenge the aggressive team member I would have been ripped off and charged for something I wasn't guilty of. I would never return a vehicle without ensuring it was clean and I normally hire around 7 times a year from Faro airport. I felt I was treated in an aggressive manner and was being ripped off. Please make other customers aware of this money making scam. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 30 June 2019

" Good price, good car and fairly efficient service. "

" Only issues were unable to find the car at collection- told it was 'on the left somewhere' and then finding someone to look over the car before driving off. Otherwise very happy. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by STEVEN - 29 June 2019

" A "

" A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 25 June 2019

" overall with me a ok experience, allthough a family member had paid for a rental car with Goldstar, a partner with interrent, paidin the uk. on his amex card, which was not accepted in faro. and lost all the money paid for the car. "

" Longish wait to get to the counter, once at the counter i was delt with very quickly, There was only two clients being served!!!! The vehicle had a lot of sratches all around 8 panels needed marking on the form. But not a problem for me as i have rented (with auto Europe) on many times, so am used to the process. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

FARO, PT - Reviewed by ANDREW - 20 June 2019

" Auto Europe is good but Interrent need to sharpen up their booking-in. "

" Took over an hour to book in, they blamed the computer, but not enough staff. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PORTO, PT - Reviewed by GARETH - 14 June 2019

" AutoEurope continue to provide a great service EXCEPT they need to do their homework and make sure rental companies they promote are providing accurate information. I was surprised and disappointed they obviously hadn't done that in this case. "

" Chose this rental company as it was "At airport" - but if you have to wait half an hour for a rep to arrive and another half an hour for a minibus to take you to the car hire office to do the paperwork and pick up the car, that's not what I call "at airport"! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 07 June 2019

" In these days of technology, why can we not provide our drivers licence, address & passport details on-line prior to arriving so we don't have to queue so long? I know AE offer this with Dollar/Hertz, but it does not work there. When there is a company that does it will get my vote - with my cash! "

" The number of counter-staff was sadly lacking. Also, the speed that they handled customers could have been twice as fast. AND, when you take your ticket for a place in the hour-long queue having one button marked "Express Queue - €30" is taking the pi$$. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CAROLINE - 19 May 2019

" Waiting fir credit card bill to ensure I've been refunded what is owed "

" I often use interent and they previous send info after drop off but they've not done that this time "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 18 May 2019

" I felt intimidated with their approach.inter rent / goldcar "

" Allowed me to drive away with a cut damaged side wall tyre. Which they then tried to charge me for on return. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by PIOTR - 15 May 2019

" AutoEurope booking process was quick & efficient "

" It took 2 hours from arrival to the desk to actually collecting the car. The queues wasn't very big (6-7 people maybe) but there there were only 3 members of staff serving, while the other 2 just walked around aimlessly doing nothing. While the car was great and in perfect condition, customer service was horrible. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOANNE - 07 May 2019

" Excellent as always "

" Always found the staff very friendly and helpful. Have used Interrent on numerous occasions over the past 7 years "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KENNETH - 06 May 2019

" Insurance rip off ...still waiting for fuel excess to be returned to my bank account! "

" Read comments in box 5 "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by MARK - 28 April 2019

" enough blabla "

" I will always book interent now, the people were very nice and friendly, especially the guy who did the changes on the statement regarding scratches before I took off. A company is only good as its employees. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by CHARLES - 10 April 2019

" Fiat 500X not a fun car to drive. "

" Friendly staff. Car hill start assist would not hold, kept rolling back. Had to pay a diesel tax. Would have been cheaper to have a petrol car. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by PATRICK - 08 April 2019

" Easy to book but far too many undeclared compulsory extras which cost you a lot more than the advertised price. "

" Too many extras you have to pay for at the counter. Not very efficient or friendly and prepared to argue with the customer in front of other customers - Embarrassing for my wife and i. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FARO, PT - Reviewed by PETER - 03 April 2019

" as above "

" Agent very aggressively pushing their insurance and stating that mine was no good (really!! -it was provided by one of the UK's top insurers). This continued whilst inspecting the vehicle until he realised that he was getting nowhere. Had I not already paid for the hire through yourselves, I would have walked out and rented from another company. This agent's attitude was probably the worst I have ever encountered in car rental. I will never use this company (which includes goldcar) again and would not advise anyone to deal with them. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by RICCARDO - 27 March 2019

" All went well, but the process about checking for damage before and after the rental is quite time-consuming and unstructured. "

" I was strongly advised to take up extra insurance "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by MICHAEL - 27 March 2019

" Have used Auto rent a few times now without any problems. Have also used them to booked for a trip to South Africa later this year "

" The car I booked on inspection had extremely worn tyres that I had to ask them to change cars as it was not safe. They exchanged cars quickly and everything went smoothly from then. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by PHILIP - 18 March 2019

" Booking procedure ok. "

" After collecting the car at Lisbon I recieved a "no reply" email from you supposedly showing the condition of the car at handover. This document was nothing like the one I signed so I was concerned. Eventually I found an email to reply to which I did but still no reply to date... Upon return the original document was used so my concerns were not realised, BUT, this was on my mind the whole holiday - very disconcerting "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by MICHAEL - 10 March 2019

" Need to supply proper instructions for picking up. The return instructions on the auto Europe voucher seem to imply "leave the car in car park P1 and phone the number" whereas in fact need to return to Interrent depot. Took a lot of research whilst away to find the route back to that. "

" Pick up instructions were appalling. There was no sign of the rep at the location given. The phone number supplied turned out to be a national office for Interrent that knew nothing about the local set up. After an abortive trip in the shuttle to Europcar we eventually found the rep outside the terminal smoking. The car had additional damage, was only half full of fuel and only after we left did we find there were warning lights for tyre pressure and carburettor. No instructions supplied as to how to find the location for return nor its opening hours. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 3

FARO, PT - Reviewed by CAROLE - 10 March 2019

" Very unpleasant. Up until December they were not even checking the cars on consignment. It was left to the customers. I heard other people complaining because they were being charged for damage and the car had no damage on the documentation. "

" I have used them many times but now they are part of Goldcar they have become very pushy regarding their excess insurance. They were quite offensive about the British and Brexit (really)? The car was full of dents and dings and dirty. On returning it they noticed the lock on the passenger side had been tampered with and started the lesson again. They deducted €250 for repairs and then without sending me an invoice deducted another €250. Thus was credited to my account with no apology but with another lecture on how I should have bought their insurance. I understand they are on low wages and receive commission on extras sold but they are a very pushy and unprofessional set up. At times they are the cheapest but definitely the worst to date. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

FARO, PT - Reviewed by COLIN - 10 March 2019

" Auto Europe give good comparison details for the various hire companies "

" Felt that desk staff were pressurising for additional insurance cover during pick up, this was declined. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by ROBERT - 28 February 2019

" I thought the voucher we had covered all the car hire costs. I expected to pay a security deposit for the excess and the fuel, but we had to pay extra because we were picking the car up from the airport "

" I thought the voucher we had covered all the car hire costs. I expected to pay a security deposit for the excess and the fuel, but we had to pay extra because we were picking the car up from the airport "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOANNE - 25 February 2019

" Always my only search engine "

" Convenient and cheap "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NEIL - 24 February 2019

" Because of their association with Goldcar and their staff who are argumentative, rude and totally unprofessional. "

" Interent is being administered by Goldcars and unfortunately, our experience with Goldcar was -10. The assistant sat in the vehicle to check mileage and petrol She then closed the boot, glanced at it and went straight to front wheel where she kicked the tyre and identified a small nick in the tyre wall - no marks on an alloy wheel. The rest of the car was NOT inspected Demanded we went into the office where we then were accused of damaging the tyre! We had only done 200 km on open roads The car was checked up in the dark and handover was under the limited lighting of the car wash. We feel totally scammed after 12 years of renting in Portugal. Subsequent investigation back in the UK we find there are thousands of people who have similar and worse experiences of Goldcar. If Auto Europe values their reputation they need to disassociate themselves from this company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 6

FARO, PT - Reviewed by GILLIAN - 20 February 2019

" The car we drove was fine but the service was not. It made me feel very uncomfortable and I will not be booking with Auto Europe again because your site did not make clear to me that I was booking with Goldcar. "

" When I booked with Inter-Rent I was unaware that the service was actually by Goldcar (renowned for poor customer service). If I had known this I would have chosen a different company. The reception staff member was polite but insistent that we take out additional and very expensive insurance, which we declined. We had already paid for the higher level of coverage when we placement the booking but he insisted that was insufficient. Checking the car for tiny marks took ages and we were kept waiting a long time, and it made me very fearful of how to drive and where to park, lest another driver accidentally scratch the car. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PORTO, PT - Reviewed by EDWARD - 20 February 2019

" Auto Europe are always competitive and reliable. Easy website and good phone or online assistance when required which is rarely needed. "

" I have used Interrent in Portugal for a number of years but since takeover by Europcar it is not at all clear who I am dealing with. There are spurious emails from Interrent in Spain, Goldcar, Goldhire and worst of all unexplained charges on my Visa card. I think it might be time to move on even though the experience is generally good. However, my wife had a car from them last year which did not run properly (no power) which Interrent would not take responsibility for. They would not send out roadside assistance. The car had to limp back to the Interrent base in Porto and even then they charged her for replacing with a different car. V V poor! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by CONRAD - 13 February 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by LESLIE - 11 February 2019

" Faultless service, thanks to you all "

" It's a shame the scoring go up to 15! The best bargain I have ever had everything was top class. I'll be back next year "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DEIRDRE - 11 February 2019

" Easy pick up and drop off with friendly staff "

" The staff are always friendly and very helpful, although your insurance is very expensive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSÉ - 07 February 2019

" just to let know that I did not catch the flight to Porto with easyjet at 9,40 due to the heavy traffic on the road as I was traveling with National Express. I called Interrent to let them know I wasn't getting the flight and I would get another one later if they could hold on to the car I've hired and they refused saying after 2 hours I would loose the right to the vehicle. I do not agree with that simply because I hired the car for that period of time between 12.00 on the 30/1/19 till 12.00 on the 4/2/19. I will make sure that I won't use yours services from now on and my family will do the same "

" just to let know that I,Ve lost the today's flight to Porto with easy jet at 9,40 due to the heavy traffic on the road as I was traveling with National Express. I called Interrent to let them know I wasn't getting the flight and I would get another one later if they could hold on to the car I've hired and they refused saying after 2 hours I would loose the right to the vehicle. I do not agree with that simply because I hired the car for that period of time between 12.00 on the 30/1/19 till 12.00 on the 4/2/19. I will make sure that I won't use yours services from now on and my family will do the same "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RODERICK - 01 February 2019

" Please see answer 3 "

" Picked car up ? Did not have a full tank. I returned maybe 5 euros to a full tank, got home and have been charged 59 euros. Totally furious "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by PAWEL - 29 January 2019

" Everything was as described in an offer. "

" Very professional and organised company. All went as expected. Worth recommendation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by HELEN - 29 January 2019

" Yes please "

" When collecting the car we had to wait over 1 hour and it was then dark. We marked 24 scratches and dents inc the front wheel. When returning the car they said the tyre damaged was different to the wheel damage even though they were in the same place. We protested strongly but they have taken 150 euros from our account. We did not use Interent but Goldcar who have taken them over, Goldcar already have a very bad name and I would have not used them if I had known before booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by SAMUELM - 27 January 2019

" Felt it was just a money making con "

" Paid for car hire on internet. When I picked car up at airport had to go to gold car. Felt intimidated to pay extra £135.00 for 5 days insurance kept going on saying it would cost 3000 € if we had accident of any sort. We would have to pay for recovery if it broke down. So felt I had no option to pay extra. Never use your company again "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by LEONEL - 25 January 2019

" Had no problem booking and was happy with price, car was fine , however I was shocked to have been charged £258.61 by Inter rent when all I was supposed to be charged had been pre-paid . The public should be made aware that inter rent/gold car rip you off!!! "

" had un authorised charges on credit card, will never use Inter rent again, as had not realised inter rent was gold car desk and last time used staff were rude and took 1hour40mins to be seen would not recommend to any body. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by PAULO - 16 January 2019

" It seems the CDW insurance too much expensive for the rental period... "

" The car had the left headlighr off work during the entire rental time and the tyre pressure from the offside tyre with problems too. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MANOJE - 16 January 2019

" Very dad "

" They give me a car wiz somany damage "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FARO, PT - Reviewed by JOANNE - 11 January 2019

" Used many times "

" Used many times "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICARDO - 07 January 2019

" .. "

" First I was given the wrong car, I rented an Astra or similar and was given a Mercedes Citan Crew Van, not similar at all (S Class on Interrent paperwork) and not a familiar car at all. After complaining, had to wait for 3 days and only option was a VW Polo (again, wrong class, much smaller than what I was supposed to receive). Ended up driving a Polo for almost a week with a family of 4, instead of a Astra or similar. Very bad customer service, never showed any interest in solving my problem (when I replaced Mercedes VAN for VW Polo other cars were parked there but were already assigned to other customers... why other customers and not me????). Again, very bad experience. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by MONICA - 04 January 2019

" Easy to pick up and drop off "

" Fast service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PAULO - 04 January 2019

" Very easy no issues "

" Friendly and smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 27 December 2018

" They got me a good car for a very cheap price "

" We had to wait a long time for the vehicle to be checked once we were sent out to the car park. They check the vehicles very thoroughly with video and photos of any damage before you leave with the car. This does take a long time and there was just one person doing it. When she finally got to us she found a tear in one of the tyres so we had to get another vehicle. It was a free upgrade but we did lose another half an hour. On return there were no hold ups. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CAROLE - 24 December 2018

" Great car, full of scratches which I had to notify staff about as desk said it was perfect. Not easy in the dark. "

" Signs needed to indicate where Interre t offices are, an arrow is I sufficient especially when it indicates Gold Cars. Drop off is a hole In the wall for key. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 8

FARO, PT - Reviewed by CLIVE - 22 December 2018

" We were charged for an upgrade we did not agree to or have explained. The checking of the vehicle was not done except by ourselves which caused a disagreement and argumentative and positively insulting behaviour from the staff "

" We found Goldcar to be full of sharp practice and pitiful in their attitude to their customers "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by ANDREW - 18 December 2018

" See comment 3 above. "

" I was given a hard sell when collecting the car. The representative told me that that the car I had booked would not be able to climb all the hills on the Island. So, why can I rent such a car? I was advised to upgrade to a diesel 1.5ltr car; at a cost of £50. I was going to upgrade until I was told I had to pay by card. Cash was unacceptable, according to the terms and conditions I had entered into. So, I declined the upgrade. I then had to pay an airport tax for collecting the car. I believe this cost should be added at the time of booking; especially when I have already confirmed to you my collection location. I made my frustrations known to the operator, who chose to tell me about the shortfalls of using bigger companies who subcontract... I will recommend to my friend, who has booked a hire car for us to share on 3 Aug 2019 from Basel for a week, to cancel the booking and use a straight forward and honest company, who do not look to exploit people at arrival. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 18 December 2018

" Auto Europe were excellent.Telephone advice was very helpful. Interent/Gold rent were terrible "

" The Interrent office was closed - poor signage to Goldrent office next door. Some of counter staff weren't busy but officiously told to take a ticket from machine - but then called straight back to same member of staff!!! Was given hard sell on having to buy insurance for over £100 euros (special discount) even though the voucher from Auto Rental Europe said it was included. Man at counter was aggressive and tried to scare me into paying (others at counter were reluctantly paying) and said that the Auto Europe voucher was nothing to do with them. In the end I phoned Auto Rental Europe who told me it was included and to take the car without additional insurance. He said if they refuse you the car, phone back and we will source one from another supplier! Level of customer care was poor and surly. They gave me a vehicle condition sheet but when I went to the car (they didn't bother to come with me) there was far more damage. I went back with a mended form and witnessed an argument between a male and female staff members (I don't speak Portuguese but I think about who should do the photocopying?) They are clearly not bothered about the car of the customer - just trying to scam more money from each punter - shameful! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FARO, PT - Reviewed by JOHN - 18 December 2018

" Have always used AutoEurope and InterRent when coming to the Algarve and will continue to do so. "

" Unfortunately left a slipcover on back seat of car. When I went back to office, it hadn't been handed in nor had check in seen it. Also, no paper work for the refundable items was given to me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 15 December 2018

" A scam "

" Charged 400 euro for a tiny chip on windscreen which had nothing to do with me. The cat had over 39000 km and although I marked up numerous scratches which had not being marked on the condition sheet at the beginning of the rental I obvious missed this tiny chip I regard this as a scam "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FARO, PT - Reviewed by FRANK - 13 December 2018

" OK - see Q.3 comment "

" the desk at Faro was closed - the sign to direct me to my pick-up point (Gold Car) could have been more helpful - eg. include a map telling me which way to go (other closed desks at least had an arrow!) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREW - 04 December 2018

" All fine until I noticed an unexplained large charge. Phoned Auto Europe who agreed it looked odd and would check up and come back. 10 days later no response and no record on their system . Additionally department only open in the morning which is very restrictive. "

" interrent office was closed so was transferred to GoldCar "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 03 December 2018

" Good experience...I will book again "

" No damage marked on collection of car but there was. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by MARTYN - 29 November 2018

" Not a great experience overall and I will now be hesitant about using you again. "

" The car itself was covered in bumps and bashes and we had to insist that the counter lady gave us a damage sheet. It was pitch black and basically she told us if we failed to mark any existing damage it was down to us. She also "accidentally" charged us for insurance which we had already declined and I only noticed when she gave us the final paperwork. She was very aggressive in trying to sell us their excess policy even though we already had one. Also we chose the provider on the basis that they were in the arrivals hall and when we both arrived and left their kiosk was closed and they were operating from the Goldcar unit outside (poorly signed) . This was not clear on the closed kiosk and again the counter lady was very dismissive when we raised the issue. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

FARO, PT - Reviewed by JEFF - 29 November 2018

" Auto Europe over a great competitive service "

" The were friendly and efficent "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by GLENN - 29 November 2018

" Overall the staff had a job to do but with a little prior thought and planning the changeover experience could have been simpler. having to rejoin the queue wasted a lot of time and many customers were quite frustrated at this approach to hiring a car. The price however was extremely competetive in relation to other companies on the island "

" Collecting the car took a long time. The staff wanted us to take out a lot of extra insurance. Once we had collected the car from a car park some way from the airport, we had to bring it back to the airport for inspection by the staff, We had to wait in a very long queue despite having the car and the paperwork. The whole process took the best part of an hour before we were able to depart meaning we missed a pre arranged appointment time. the process could have been speeded up simply by having a designated member of staff to check over the condition without having to re join a very long queue. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 6

PORTO, PT - Reviewed by ANDRE MENDES - 28 November 2018

" Car ok. Would have preferred to use American Express for hold on card. Now I'm £1000 in overdraft on my debit card and still have not received it back in my account. "

" Would have preferred to use American Express for hold on card. Now I'm £1000 in overdraft on my debit card and still have not received it back in my account. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANA - 28 November 2018

" It was eficiente and pleasant. "

" It was eficiente and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 24 November 2018

" Autoeurope are very efficient and provide an easy and accessible service. "

" Excellent service provided by Interrent via the Goldcar desk at Faro Airport. Staff very friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CRAIG - 24 November 2018

" I will never use interet again "

" 2 hours wait to get vehicle. 15 customers served in 2 hours by 4 staff "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 23 November 2018

" Staff friendly and efficient "

" First car I was allocated had damage to every single car panel. Some dents some deep paint scratchs and stone chips. After marking up all the damage I noticed car was not full of petrol so car was changed to one with slightly less damage. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FARO, PT - Reviewed by GODWIN - 22 November 2018

" Fine "

" The Interent building was shut and there was no indication in the Goldcar building that they were covering the Interent customers. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by JOSETTE - 20 November 2018

" Very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ROUSSEAU - 19 November 2018

" Normally shop around for car rentals but we have had better services from rival Companies. Staff need to make the whole experience better for travellers not stressful. It seemed a bit bitter at the end from experiencing one of the best holidays ever on Madeira. "

" Great Staff at Airport Madeira Kamran. Gave us a value for money car. Good advice/info for conditions. Bad experience drop off. It should all be an enjoyable experience. Cleaned car with immaculate return did not please Staff as he made a point of videoing of vehicle wrong, as it may expose his face on social media?? Was taking picture of the car & asking if he was satisfied with great condition of return. 5 Star Hotel Staff cleaned the car better condition than we got it initially. Petrol deduction was way off the meter reading in the car. Not fare. Company should direct us to nearby petrol station, which we felt did not have time for. One guy seems to be dealing with many at drop off/pick up location. Hence the guy, Witor was stressed. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by ANDREW - 18 November 2018

" See above. Given Goldcar's reputation you should make your clients aware in advance if they are the rental supplier. I have had mainly good experience with them but I expect a low price. "

" This rental was operated by Goldcar. If I had known I would have avoided or booked directly. I could have booked a car with Goldcar or Rhodium for 30% less than I paid for Interrent. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by RITA - 16 November 2018

" All good but except did not receive my deposit and petrol money yet "

" Was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARTIN - 15 November 2018

" Verry friendly staff long may it continue "

" Just very pleasant all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NELSON FILIPE BERNARDO MOREIRA - 15 November 2018

" Easy and efficient services "

" Very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by NELSON - 14 November 2018

" Good price on renting the car. No information how much a week is going to cost you when you arrive at the airport to collect your car about 4 times the actual price of the car very disappointing as it was first time hiring a car, never knew that there was airport taxes plus I paid extra for insurance witch didn't actually work had pay again for insurance. Very disappointed... "

" Good service. But very bad information. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 7

FARO, PT - Reviewed by RACHEL - 14 November 2018

" A good experience "

" All worked well, speedy service, vehicle as described- no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STORMY - 13 November 2018

" Very satisfied with the booking process. "

" Very satisfied with the car rental and the early morning drop-off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by MARIA - 12 November 2018

" No delays or complications. "

" Very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MICHAEL - 12 November 2018

" Was quick and easy to book and at a great price. "

" Interrent has made some improvements since the last time I used them. Was a very quick and easy pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NORMAN - 11 November 2018

" I have been using interrent through auto Europe for 4 years. 3 to 5 times a year. I have always been satisfied. There was one time I got overcharged on my return to UK by GOLDCAR. I noticed GOLDCAR have now combined with interrent. Do I need to say anymore. "

" I returned the vehicle with a full tank. i.e. the pump could not put any more petrol in the vehicle. It was checked at interrent and signed off all satisfactory. The next day I received a email to say they are taking 59€ off my credit card for not filling the car. I'm so angry. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by MALCOLM - 11 November 2018

" Excellent people to hire car from "

" I found the whole experience of hiring a car from this excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEXANDRE CIWECK - 09 November 2018

" Very good place to rent a car "

" Nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by THOMAS - 08 November 2018

" Auto Europe was very easy to deal with but you should warn customers against pushy sales staff who seemed more interested in coercing as much additional revenue for their company rather than assisting the customer! "

" Great difficulty picking up car and more or less forced to take out insurance with Hire companyusing debit card) as my credit card was blocked. They refused to let me use my wife's card even though she was standinag beside me to secure the deposit against damage, hence the necessity according to them that this would be the only way to get the car. Thoroughly unhelpful and belligerent. I will not be using Interrent/ Goldcar again. The insurance package was totally exorbitant - £170 ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by ALAN - 06 November 2018

" Before I complete my review I would have liked to receive the €300 deposit back!! As I returned the vehicle early morning last Wednesday and I was informed I would automatically receive a refund I'm obviously concerned this hasn't been received by close of business 7 days later!! I await a response about that. I have used your company happily before in another country and will probably use you again but I struggled to complete a generous review this time given the above factors when I much prefer to make positive comments. "

" See my comments below. When I went to pick up the vehicle I was advised the vehicle I had booked wasn't very appropriate for use in Madeira which made me wonder why it was even available. The upgrade vehicle proved appropriate however. Also some rather confusing advice was given regarding fuel prices on the island which factored in my vehicle upgrade choice which I consider after the event to be misleading, if not wrong re the fuel pricing. I'm not usually minded to complain but consider that better information re vehicles should be provided at the time of booking if certain vehicles are inappropriate. Also there was a large cost for airport tax that should be better disclosed rather than modestly touched on in the fine print. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CLARE - 06 November 2018

" Smooth booking experience, nice to receive the contact just before the pick-up date, would be happy to use again "

" Not obvious where to go to find desk as two different areas for car rentals at Faro, desk staff tried to up-sell everything (but all companies do), value for money was excellent, the car did have some damage to it, but this was all noted on the paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by ELI - 04 November 2018

" good "

" "INTERRENT" Block my card 2140 Ero (2000 Ero for Damage ,140Ero for fuel) not 800... Your contract says Your rental includes: * Airport Surcharge of 9.50 % , will still apply to any local charge "INTERRENT" thake me 27.49 ero In case the rent cost 78.95 GBP it is 90.28 Ero 9.5% it is 8.57 Ero and not 27.49Ero Your contract says * Credit Card Block: EUR 800.00 will be blocked on the client's credit card at time of pick up "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FARO, PT - Reviewed by JOSH - 04 November 2018

" Super car, good staff, some confusion over excess waiver but that was an issue with AutoEurope. We returned the car on Wednesday and are still waiting for confermation or payment of our fuel deposit back. "

" All scores would be a ten except we are still waiting to be refunded our full tank of fuel petrol deposit. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MAHESH - 03 November 2018

" This is the worst experience I ever had in my life renting a car and I would never rent car from auto-europe or interrent again. "

" The staff forced me to take full insurance cover else she said she won't waive the additional charge of 40 euros due to late arrival to pick up the car. There was absolutely no customer service attitude shown by any of the staff present and had no sympathy with any of the customers who were present to collect the car due to delay in flight arrival. My friend even had to call the police since the staff refused to give car to him. There is absolutely no respect shown by any of the staff towards the customer. A charge of 185 Euros was taken as deposit for fuel + road taxes from my pre-paid card and I was promised the balance would be refunded in 3 to 5 working days after returning the car. However when I called the customer service they mentioned only 119 Euros where taken. I have sent an email to customer service with my car rental agreement and requested to refund balance of 185 - 30.70 = 154.30 Euros. Please note it is a "pre-paid" card and not a "credit card", so unblocking amount would not refund the balance. I also spoke to customer services number and she mentioned to drop an email and wait for 10 working days for reply. This is the worst experience I ever had in my life renting a car and I would never rent car from auto-europe or interrent again and would also let all my friends know about auto-europe and interrent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 02 November 2018

" Smooth dealing through out "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FARO, PT - Reviewed by THOMAS - 01 November 2018

" will use again "

" nice people if a little slow "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by VITOR - 01 November 2018

" Really good. "

" The only difficult it was find the guy at the Lisbon airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JEROME - 31 October 2018

" It is the fist time that I disappointed with Autoeurope as the car was in a really bad condition. "

" Car in bad condition: Brakes (disks and pads to be changed urgently) - really noisy!! No windscreen wash liquid Tyres with low pressure. I needed to stop to fill in. Really bad experience!! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 3

FARO, PT - Reviewed by MARK - 31 October 2018

" Excellent yet again "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by DAVID - 31 October 2018

" disgracefull "

" i was conned into more insurance, from a car costing £50 it ended up over £260 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 3

PORTO, PT - Reviewed by JORGE - 31 October 2018

" very professional and easy for the booking process. "

" The car was completely dirty "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by COLIN - 30 October 2018

" All staff excellent "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 27 October 2018

" No comments "

" Nil "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PORTO, PT - Reviewed by SIMON - 27 October 2018

" Efficient, bi lingual staff. Transport between airport and hire site a bit old and tatty. "

" Efficient, bi lingual staff. Transport between airport and hire site a bit old and tatty. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PORTO, PT - Reviewed by DYFAN - 26 October 2018

" Overall completely happy "

" Really good value for money. Easy to pick up and drop off. Friendly helpful staff. Would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by CAROLINE - 25 October 2018

" As above "

" Rude staff Having to upgrade when not necessary being charged for a sat nav when one in car No one there when car returned Stood in queue for pick up for an hour "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PORTO, PT - Reviewed by MARTYNA - 25 October 2018

" Will use again for sure. "

" All done efficiently and in nice atmosphere. Drop off check of vehicle on site. All done within 10 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by NIGEL - 24 October 2018

" I always use auto Europe but the choice of local partner is sometimes questionable "

" Long queues at pick up and on two separate visits to the office, with too few staff available. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by BADAL - 24 October 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by TREVOR - 23 October 2018

" Was disappointed with the choice of vehicle. Which was fine but I really don't like skoda to the point if I ever got one again I would cancel and loss the payment, I have hired cars all over the world and have got a choice or an upgrade which wasn't an option as I did ask and was told that's all there was "

" Staff were good "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by JOHN - 23 October 2018

" Good all round service "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOAO - 23 October 2018

" Very stressfull experience "

" Problems with my LLoyds credit card to pick up the car need to spend 30 minutes calling my LLoyds card costing me 30.00 pounds and the problem was with INTERRENT terminal ...staff where not helpfull at all very...very disapointed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 2

FARO, PT - Reviewed by PHILLIP - 22 October 2018

" Easy process "

" No comments - "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RYAN - 21 October 2018

" Disappointed that the classes are not all the same ! "

" Was not given the class of car booked for. Booked for a Renault Clio, when I asked about getting one at Interrent, I was told I would need to pay an additional 170 Euros! My Booking was for a renault clio "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

FARO, PT - Reviewed by JOHN - 21 October 2018

" See above. "

" Would still prefer to get information on all charges and necessary financial provisions before I go to get my car, eg fuel policy, toll charges, airport charges. Otherwise the hire was great and pick up and drop off was efficient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by NATERCIO - 19 October 2018

" Everything went well enough and I will try both Interrent and Autoeurope again in the near future. "

" They had plenty of staff that could have been helping out with the pickup/dropoff of the vehicles but instead some were taking their time to smoke or simply stand at the desk even if there was no one else to attend to. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

FARO, PT - Reviewed by JAIME - 19 October 2018

" Good. just the booking in needs to improve. "

" Just takes to long to be attended only 2 people on the desk with a few of customers waiting to be booked in. It took 1h30m to get the car. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by IAN - 19 October 2018

" Very poor experience please see my previous comments very disappointing experience "

" It took over a hour to get the car by then it was dark and couldn't look around the car for damage we were helped by a man from gold car who moved the car so we could look at it he left the car running we found more damage and noted it on the next day the car did not want to start it did eventually so we carried on but every time we used the car it did not want to start so I called the car company asking for them to change the car they told me it was my problem and should take the car back to change the car I did not think I should have to do that and refused to do so and Euro rent would not offer any help saying it was my problem I feel I was paying for a service and did not get it so I'm very dissatisfied with the service and will not use Euro rent again I am a very disappointed customer "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by STEVEN - 18 October 2018

" Releasing a vehicle with brakes in this condition is bordering on criminal. Luckily I discovered this after 20 miles whilst exiting the motorway, not on a descent on one of steep mountain roads in the island. "

" The worst car hire experience in 30 years. Rudest, most aggressive and bullying counter staff I've ever encountered anywhere. Vehicle had badly worn brake pads in dangerous condition which I had to return after the first day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

FARO, PT - Reviewed by PAUL - 17 October 2018

" No problems with Auto Europe. "

" I had to sue nearly 2 hours to pick up the car after a long flight at 10pm. The car was badly scratched all over and had a large chip in the window. I booked a manual and received an automatic. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by NEIL - 15 October 2018

" Feel lied to. Deceived into upgrading and buying insurance (I had already bought insurance online). Staff obviously on commission. Very disappointed. "

" They basically forced me to buy insurance and advised an upgrade based on fuel cost.. I only used half a tank so was not necessary. They refused to send documents to my insurer if I had to make a claim therefore forcing me to buy insurance again. Cost me an extra £187. Very unhappy and feel deceived. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 14 October 2018

" Very pleased. Would use again. "

" No delay on pick up or return. Interrent Could do with better signage for drop off location at Faro airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 14 October 2018

" Good experience "

" Despite all the negative reviews on Trip Advisor we decided to go ahead with Interrent and found the staff very friendly and efficient and all round good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by JOHN - 14 October 2018

" Expected a fiesta got a Citroen C3 which was very uneconomic and a terrible drive. Had to pay extra to go over the boarder even though I hired it to go there, tried to charge me an extra 69 Euros to do so but it said 25 on the voucher, really annoying makes you think everything is a rip off. "

" Quite an easy way to book, took out extra insurance, the over the border charge I only saw when the voucher was printed. which stooped it been good value. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by DEAN - 13 October 2018

" Should be clearer pre purchase where the pickup of the car is. Makes a huge difference "

" Had to wait for about an hour to get the bus transfer from the airport to pickup, and then it took another 45 mins to get the car as they didn't have one for us. When it arrived the car was very dented and had warning lights for the tyres. Staff were all very unhappy and unhelpful. Just grunted and never explained what was happening. Would never use again. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 4

PORTO, PT - Reviewed by JEFF - 12 October 2018

" Car very clunky gearbox but did everything we needed. Had stressful first encounter with toll booths. Still don't know about post-hire charges, such as road tolls, hope it's all ok. Road signs and satnav maps also caused problems! Would probably not rent in Portugal again. "

" No information given about dealing with toll roads which caused us problems "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by KARL - 12 October 2018

" very bad service did not hire car and was not able to even move to another date "

" I mislaid my driving licence and so did not get to hire the car whe asked if it could be moved for another date I was refused "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by DARIUS - 10 October 2018

" No problem at all "

" Solving problems fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by AHMAD - 09 October 2018

" perfect "

" service was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOSHUA - 09 October 2018

" Can get very good deals but be wary "

" Over £600 of hidden deposits all taken from my account at local currency rate because I did not have a credit card with me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by STEVEN - 09 October 2018

" When arriving to pick up my car the sales advisor mentioned the car they were providing had a small engine and would struggle up the mountains, they suggested I upgrade the car to a diesel for €59 which I accepted (This is unacceptable itself for the fact that we rent a car expecting the company to provide you with a adequately powerful engine for its surroundings). When looking at my bill during the holiday I noticed I was charged £96 on top of the £80 I paid. The sales advisor miss-sold the upgrade, I was told €59 and when I looked at the bill it was £96 which is nearly double they quoted. I went back to the office to explain the situation and they said that they couldn't help me that I would have to make a complaint by email, they were rude and unhelpful! A terrible company, I now know why they have terrible reviews and will never rent a car from "Goldcar/Interrent" again. "

" When arriving to pick up my car the sales advisor mentioned the car they were providing had a small engine and would struggle up the mountains, they suggested I upgrade the car to a diesel for €59 which I accepted (This is unacceptable itself for the fact that we rent a car expecting the company to provide you with a adequately powerful engine for its surroundings). When looking at my bill during the holiday I noticed I was charged £96 on top of the £80 I paid. The sales advisor miss-sold the upgrade, I was told €59 and when I looked at the bill it was £96 which is nearly double they quoted. I went back to the office to explain the situation and they said that they couldn't help me that I would have to make a complaint by email, they were rude and unhelpful! A terrible company, I now know why they have terrible reviews and will never rent a car from "Goldcar/Interrent" again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JOSE - 09 October 2018

" Every time I need to rent a car Interrent in Oporto is the first option even if it is not the best price, very helpful and professional staff "

" very professional and kind staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SARAH - 08 October 2018

" Disappointing. "

" Very slow to pick up vehicle. Not a big queue but very slow serving. Also slow on drop off. Queuing into main road. No real customer service to speak of. Never feel like you get the whole picture regarding costs. Always the hard sell. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 9

FARO, PT - Reviewed by TERRY - 08 October 2018

" Overall excellent service and will recommend and use again "

" It would be good to have better lighting where cars are collected to check for previous damage to the vehicle if collecting car in dark very difficult to see scratches etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NEIL - 08 October 2018

" Very Slow pick up after a journey you do not want to be standing in a queue for a long time, you want to get the car and start your holiday "

" Very Slow pick up after a journey you do not want to be standing in a queue for a long time, you want to get the car and start your holiday "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by DOUG - 06 October 2018

" Interrent were faultless in Faro, but I was conned at Nice airport by them, adding insurance without my consent. I signed the agreement, which wasn't necessary in Faro, so I had no legal comeback. This was a couple of years ago. This is reason for recommendation of Interrent. It depends on where you are visiting. "

" No issues at all. Good, friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by OSVALDO - 05 October 2018

" We wait more than 1 hour to collect the car. Apart from that everything was fine "

" Need more staff when is busy "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 04 October 2018

" The car issued to us had 22 scrapes, scratches or dents. The rear registration plate was held on with adhesive pads which came unstuck (another car flashed us and when I stopped the plate was falling off. I had to buy some tape to secure it or it would have been lost. The staff at GOLDCAR said it was damaged and charged me €20 which I object to very strongly. I WILL NEVER USE GOLDCAR AGAIN. "

" Staff at Goldcar very unhelpful and very rude. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by PETER - 04 October 2018

" it was good. no problems. easy drop off after one week. "

" good comunication and no problems "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by JOSE - 03 October 2018

" Best experience of car hire by far! Thank you "

" Best service for picking up and dropping off a car at Faro in 30+ years of travelling there. A free upgrade was a bonus. Will definitely be using again and recommending - thank you - totally hassle free! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GEOFFREY - 29 September 2018

" Had some experience with a few car hire company s put very pleased with auto Europe "

" Had some bad "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CLIFFORD - 27 September 2018

" Auto europe are not the problem, its internet and gold car at Faro airport. "

" Took at least an hour to complete pick up of car, very slow service. Car had 15 points of damage on which had to be logged, more delay ! On return had to wait 15 minutes for someone to attend. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 4

FARO, PT - Reviewed by MICHAEL - 27 September 2018

" I just love using Auto Europe and have done for many years. Never had a bad experience with them and have recommended them to many many people keep up the good work "

" the staff were great, the car was nearly new - a really good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 26 September 2018

" If faro airport is going to charge for collecting at airport perhaps this should be explained prior to pick up along with alternatives including off airport hire as in previous rentals where one is picked up and transferred to pick up/office close by airport "

" I think the biggest issue was a charge undeclared for picking up car at faro airport that was not disclosed by any communications until verbally at point of pick up actually adding over 33% of the cost of the hire car "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FARO, PT - Reviewed by JANE - 23 September 2018

" your company is ok "

" arrived Friday night at 7.30 it took them 9pm to see me there was only two people on the desk. The car they gave me had the middle seat belt broken I did sign to say this was ok but you expect the car to be passing its MOT. Then they charged me 40 euros because I was taking the car back at 5.30am not sure why I got charged this as there was no expense to them nobody was there to take the car back. It was raining when I checked the car nobody to check it with me the lighting was very poor. I make a point not to get a car from GOLD AS they are an awful company when I arrived at Faro Interrent is part of Gold you need to make this clear on your website. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 6

FARO, PT - Reviewed by PATRICIA - 23 September 2018

" Have always provided a good service, but concerned about the 2hr delay clause in the contract. "

" We collected the car at 8.00pm when it was dark. Interrent insisted that we mark all the defects on the car on their form which was blank. They had not marked any defects. On other occasions with other rental companies they have always pre-filled the form with known defects and, when dark allowed us until 12.00pm the next day to notify them of any other defect or mark. Interrent refused to do this and said "by law" the condition of the car is our responsibility as soon as we leave their park. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

FARO, PT - Reviewed by BEN - 22 September 2018

" Didn't like the hidden extras. Was told we had to hire the toll tag or would have to go to a police station to pay for motorway toll usage. This should surely be included as part of the hire...... another €20. We were also told that we would have a €10 block on our card for toll fees, which would be adjusted after the hire term. Some time later an email was sent showing exactly €10 usage. Assumed this was an end to the hire, but another €10 was taken! The follow up email was sent from Goldcar, which had a link to follow if there was an issue..... however, it would not accept my email / reference combination, even though it was the address they had used, and with the exact same reference they themselves quoted. I tried to call, but the customer services number 'from the UK' was incorrect. Eventually got through on the phone and was told I would need to register my query online! Explained the issue, but was then told it was not a Goldcar issue (the statement / invoice was sent by them), and that I needed to contact interrent...... by email! Had lost the will by this stage..... took me back to the previous horrible Goldcar experience, so didn't bother. The real issue was how poorly this was explained at the point of collection, and the fact that the paperwork issued at that time was not translated - had to trust the rep on the desk. Second issue was when the card machine was presented for payment. I admit to not looking at the currency at the time....... it was always customary to be asked which currency you wish to use to pay, but I actually haven't been asked this for years - doesn't everyone now know to pay in the local currency? My card issuer charged me the anticipated foreign transaction amount on top of the payment...... so why did interrent also add on their own % mark up / devious hidden extra? Another name to avoid when scanning Auto Europe's listings in future! "

" Have had a very bad experience with Goldcar previously and avoid them. At the time of booking, hadn't realised the two companies were tied. There were some issues. Car was also filthy on collection, and needed a significant amount of air in ALL tyres! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by PAUL - 22 September 2018

" Easy to book on line and efficient when I had to call them with a query "

" I was not impressed with the extras that the lady on the desk was trying to sell to me. It made no mention in the T & C about a holding deposit for fuel but they insisted that without holding €112 for this I could not take it. This needs adding to the T & C on the voucher. Also having to pay for the toll reader is a rip off which should be stopped "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RICARDO - 21 September 2018

" Very good "

" Staff very friendly specially Andre "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RICHARD - 21 September 2018

" As usual Auto Europe were good value and very easy to book with. "

" On pickup the agent made an additional 22€ charge for a deisel car although I had not requested it nor had the agent informed me of this. This charge plus the charge for a toll transponder was made in £sterling without my consent so was more costly than had it been made in €euro. I was able to reclaim the deisel charge on returning the car although I had to insist and it took some time to get Manager's approval. I feel this was dishonest practice rather than an error. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FARO, PT - Reviewed by MICHAEL - 20 September 2018

" All good "

" Wasn't expecting it to be combined with Gold car hire "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FARO, PT - Reviewed by DEREK - 20 September 2018

" I have used auto Europe before with no issues but inter rent I would never use again "

" Staff not helpful and rude, car dirty inside and out, 13 scratches etc on car, no screen wash in car "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 3

FARO, PT - Reviewed by MICHAEL - 20 September 2018

" great service fast efficient car had no marks excellent thnaks "

" great service fast efficient car had no marks excellent thnaks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 19 September 2018

" Although the Auto Europe booking experience was hassle free, I wasn't that impressed with their partner Interrent. I didn't like the idea of a priority queue for €20 at pick up, it kept putting us back in the queue. Also nobody available to show us to our car! When paying for other services they never asked if we wanted to pay in euros or sterling! Cost me another 2% in commission. "

" I didn't like the idea of a priority queue for €20 at pick up, it kept putting us back in the queue. Also nobody available to show us to our car! When paying for other services they never asked if we wanted to pay in euros or sterling! Cost me another 2% in commission. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by MELISSA - 18 September 2018

" Wouldn't recommend or use again - booked a car with Interrent for a week for my holiday and was unable to collect my car on booked date due to my flight being diverted to another island as it was unsafe to land due to heavy winds. When I finally reached my holiday destination 2 days later (bearing in mind I've booked the car for a full week) I was then denied a car and was told the car was no longer available and repeatedly told I should've called to inform them what was happening (the car rental is based at the airport) you would've thought they would've noticed planes weren't landing! Despite explaining I had other things to sort such as accommodation and to arrange transport back, not once did I receive an apology or even some sort of solution just rudeness and attitude - for example, I explained it wasn't my fault and the response I got back 'it's not mine either' definitely no customer service skills to even give a customer such response! I ended up with no car and no refund. STAY WELL AWAY!! "

" Wouldn't recommend or use again - booked a car with Interrent for a week for my holiday and was unable to collect my car on booked date due to my flight being diverted to another island as it was unsafe to land due to heavy winds. When I finally reached my holiday destination 2 days later (bearing in mind I've booked the car for a full week) I was then denied a car and was told the car was no longer available and repeatedly told I should've called to inform them what was happening (the car rental is based at the airport) you would've thought they would've noticed planes weren't landing! Despite explaining I had other things to sort such as accommodation and to arrange transport back, not once did I receive an apology or even some sort of solution just rudeness and attitude - for example, I explained it wasn't my fault and the response I got back 'it's not mine either' definitely no customer service skills to even give a customer such response! I ended up with no car and no refund. STAY WELL AWAY!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by MALCOLM - 18 September 2018

" Overall OK aside from the issues above "

" We booked 2 cars for a slot slightly later than our landing time, as we have been on a delayed flight in the past, and been penalised for a late pick up. This time we arrived a bit (1.5 hours) earlier than planned as plane was on time and luggage reclaim was faster than expected. However we were unable to pick up the car, even though it was already there and ready, as 'computer said 'no'.....This was frustrating as it was quite late at night, and we were travelling with a toddler, a 93 year old and a heavily pregnant woman. Consequently we had to return to the airport and book and pay for a taxi for the rest of the family to take them to their accommodation, and then come back to inter rent an hour later to pick the cars up.... Obviously I could understand if the early pick up meant the whole rental would have then gone into a new 24 hour period, but this was not the case. The inside of one of our cars was a bit dirty (sandy, dusty etc.) Having said that, overall our experience was good. We have booked with you before and will no doubt use you again. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by DAVID - 17 September 2018

" Very happy with experience "

" Staff at Madiera airport were excellent advising us to upgrade to a more appropriate car for the island "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JEREMY - 16 September 2018

" Car hire used to be a lot easier and now is a real problem in Portugal with all the extra different charges for windows wheels etc. There are always extras that appear when you pick. I hire cars often in the USA when I am on business and it is so easy . The Americans would never put up with the stuff that happens in Europe. "

" Most aspects of the rental were fine. However the female member of Staff on the car return was very unfriendly and inspected the Car as if we were some sort of criminals. There was also a problem with the Car that the cover to the Fuel filler was jammed and it took us 15 minutes to open it. I forgot to inform the car return as the this member of your staff was so unpleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

LISBON, PT - Reviewed by JOAQUIM - 16 September 2018

" Interrent should notify customers of their policy giving them the opportunity of choosing another supplier. Returning to Terminal 1 arrivals is not being returned to the airport. "

" The driver refused to take us to Terminal 2 stating his manager had instructed him to return customers to Terminal 1. My husband, who is 71 and I had a 15 minute walk in 34 degree heat, with bags from where we were dropped at arrivals at Terminal 1 to the transfer bus outside departures. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 9

FARO, PT - Reviewed by PHILIP - 15 September 2018

" Not to happy with picking up car in the dark when we managed to find it in a different compound in the dark NO lighting then having to check the car out for damage with no previous damage report . Only to find when dropping it back they notice 3 pinpricks on the windscreen which we didn't notice when piicking up or when driving it they were miniscule and trying to charge us for a new windscreen. "

" Took ages to register "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSAN - 15 September 2018

" Was told we would have to have a diesel on arrival , Then was charged extra 15 euros for an upgrade!! Poor signage for drop off Over zealous on return inspection saw a guy charged for a 1 cm mark on the RUBBER edge of the tyre, just chaos at drop off. "

" Was told we would have to have a diesel on arrival , Then was charged extra 15 euros for an upgrade!! Poor signage for drop off Over zealous on return inspection saw a guy charged for a 1 cm mark on the RUBBER edge of the tyre, just chaos at drop off. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FARO, PT - Reviewed by IAN - 14 September 2018

" Apart from waiting 1& 1/4 hours to collect the car, computers down, it was first class!! "

" Interent have been a top company to hire cars from, I have been using them for many years, always through a broker, no aggressive selling when you present them with your auto europe paperwork "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EDWARD - 14 September 2018

" efficient service "

" A bit of a delay in handing car back. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DAVIDE - 13 September 2018

" The booking experience was smooth and the price extremely competitive. Clear information and documentation were provided. "

" 1. Staff was a bit confusing regarding extras 2. Car provided was quite dirty on the exterior and with a small but clearly visible damage on the rear bumper. No issues regarding that at drop off but does not give a good impression 3. I opted NOT to have the Viaverde service, however the device was left on the vehicle and when I realised I was already on the motorway. This way I have not been able to pay at the post office and I am awaiting to resolve this issue with Interrent "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 4

FARO, PT - Reviewed by CRAIG - 13 September 2018

" Very helpful staff. have used them for years. Noticed that the cost is displayed first rather than quality. I usually use geurin who supply better vehicles. Auto euarope need to focus on the quality rather than price. They used to provide quality cars. "

" Return of deposit took too long. Try to sell more at counter when purchased previously. did not know that Gold car is part of the interrent group. Car was heavily scratched but the staff said there was no problem as I had full insurance. Misses the point I think. Who would want a heavily scratched car in the first place? "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

FARO, PT - Reviewed by FRANK - 13 September 2018

" First class service, nice new car, very pleased with my experience. "

" long wait to pick up the car and advised to take out extra cover for keys, nice car, over all very pleased, will use you again next time we need a hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JAIME - 12 September 2018

" Ok apart from the extra money I had to pay for the car I thought was what I rented!! "

" Hi there, everything was ok apart from the car was given to me I think was lower rated that I paid for. I had to pay extra €218 to get a better Vehicle!!! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by ANTHONY - 12 September 2018

" A late flight to Faro which arrived early. Whole travel experience ruined by the Interrent experience. We travel to Portugal 6/7 times a year and we like to hire a car from within the airport building. A very unpleasant time and one we won't repeat. "

" 5th in queue to collect car. 2 staff members serving. 1hr 20 min wait to be served. Staff were rude, aggressive, could'nt care less. All 5 customers before us returned as car damage report not completed. We did the same. Many scratches not recorded. Disgraceful service. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FARO, PT - Reviewed by GUY - 09 September 2018

" Good competitive prices and easy booking "

" Very helpful service and the car we had was great Confusion over whether i had paid for the car to go into spain - i thought i had paid already but i was informed it was just a quote . I therefore did not go to spain The car was a diesel abd apparently there is an additiinal charge however as we had not asked for this the charge waa waived "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LAUREN - 07 September 2018

" Already detailed above "

" The car already had damage to literally every panel and the interior tech wasn't great. If you're after a nice posh car - not the place - but for me it made me more relaxed about the experience and it was good value for the price point. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by JEFFREY - 06 September 2018

" As above "

" I dropped my car on 14.8.18 and still haven't had my refund, why? "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by RUTH - 05 September 2018

" As above "

" Upon ipicking up the car there were issues regarding which credit card I was able to pay the deposit with - once resolved I was told that there was noone to check the car so I would have to do so myself. There were also additional costs relating to rental of a motorway toll electronic device which were only mentioned at the check in desk. Upon return of the vehicle there was a scratch to one side of the vehicle which I accept full liability for. Having paid a deposit of over 900 euros however, I assumed that the costs would be deducted from that. This was not the case - I was told I had to pay for the costs of the damage separately and my deposit would be refunded once the car return was processed. I was also told I would receive an email with full details invoicing the payments made. It is now 4 days later and I have still not heard anything from Inter Rent. I have contacted their customer service team and received an automated response that 'they will respond within 14 days' - during which time I am £850 out of pocket, with no communication from the party holding my money "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 7

FARO, PT - Reviewed by ALICE - 05 September 2018

" Due to staffing issues, the desk was very busy so staff were unable to help as much as I would like. I felt intense pressure to buy additional insurance from the company despite me saying several times I had separate insurance. "

" The car had many scratches on the outside and several holes on the seats inside. No staff available to show us to our car or help when I couldn't get lights to work. Car was nice to drive and very good fuel efficiency. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PORTO, PT - Reviewed by JORGE - 05 September 2018

" Always great with Auto Europe "

" 40 minutes waiting for the pick up! The amount for deposit different than the contract Two different deposits! Still not received any deposit back to my account The front desk guy not professional Contacted the Interrent before and did that they will accept AMX, when arrived the guy said that he couldn't accept AMX!!! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

FARO, PT - Reviewed by BRIAN - 04 September 2018

" Aside from the hard sell by Interrent on additional cover (writing on my inspection document in capital letters that I was uninsured), overall I was pretty happy. Very good value. "

" Quite professional although they made a big play that the insurance cover etc provided by yourselves had little value and tried to persuade me to buy additional cover at quite a high price. Also car had no spare tyre nor did electric tyre air pump work. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by JAMES - 03 September 2018

" Had to wait two hours way too long to wait! "

" Waiting two hours I feel is unacceptable! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

PORTO, PT - Reviewed by SEAN - 01 September 2018

" Auto Europe - easy to use. Shame about the company that actually gave us the car. "

" Was told by the company that I needed to pay more. Otherwise would need a 1,500 deposit. Took him 15 minutes to find the reservation. Nothing was clear. Shrouded in secrecy. Invoice did not match what I paid and when questioned it I was asked do I want to pay more? Also was upgraded without being asked. When you have a toddler who has had no sleep, all this was not helpful. Drop off was good and efficient. Staff member spoke great English. Desk member did not. I have used goldcar in the past and they were good. These guys have some work to do. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RUI - 31 August 2018

" Please see question 3 "

" To be honest we are not very happy with our experience. When we arrived at the airport we called the number on the voucher but no one answered the call and after trying a good 4 times we decided to call the uk number. Then after being on the phone with someone for over 20mins they finally reached someone in Porto. The person we were meant to meet was supposed to be waiting by the car rentals stands but there was no one there. we had to ask around and finally got told that they were outside of the airport. The lady who was wasn't polite at all. When finally got to the car rental pick up. We were given a vehicle that didn't seem to have been cleaned properly. The windscreen was filthy but as we had been waiting so long to get out of the airport we decided to not say anything and just get on with our journey as we had our children with us and we didn't want them to be hanging around a car rental on their holiday. When I tried to clean the windscreen we found that there was no water to clean the windscreen at all so I had to fill up the bottle myself. Near the end of the holiday while I was parking the vehicle my partner noticed that the rear tyre was delaminating on the inside. This is not what I or anyone would expect from a rental car especially for families with children. I would really appreciate someone to get back to me on this as this is unacceptable. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 6

FARO, PT - Reviewed by TOM - 30 August 2018

" Additional charges not highlighted beforehand Car broke down "

" Extra charges not highlighted "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by ANTHONY - 30 August 2018

" I would like to know the total cost for car hire when booking, including the hidden extra insurance!!! on pick up of vehicle. "

" We had to wait over hour to be seen by counter staff to pick up the vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MADEIRA, PT - Reviewed by MICHAEL - 30 August 2018

" Good backup service "

" Despite having purchased a zero excess policy from Aotoeurope the Interrent counter staff insisted I purchased a zero excess policy with them or I could not have the car. I contacted Autoeurope who sorted the matter out within 2 days which was impressive. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PORTO, PT - Reviewed by PAUL - 28 August 2018

" Very pleased with our car. Our late pick up went smoothly. Prompt drop off and collection to airport. "

" Shame have to pay additional charge to go to Spain. The information regarding the toll charges could have been clearer "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by GEORGE - 28 August 2018

" Tried to sell us lots of extras. We waited 50mins in queue (only 3 people in front of us) 3 customers at desks. When we finally got given the keys, we were handed a piece of paper with picture of car, totally blank. Told to go outside in the dark to check car over for dents & scratches and mark them on diagram. Impossible task in the dark. No outside lights in car park. If we missed any scratches, we would have to pay for their repair. Not impressed. "

" Tried to sell us lots of extras. We waited 50mins in queue (only 3 people in front of us) 3 customers at desks. When we finally got given the keys, we were handed a piece of paper with picture of car, totally blank. Told to go outside in the dark to check car over for dents & scratches and mark them on diagram. Impossible task in the dark. No outside lights in car park. If we missed any scratches, we would have to pay for the repair. Not impressed. "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by LISA - 28 August 2018

" Dissapointed ar the stress coarsed "

" The car was great drop off great But partly my fault I booked it in my name I do t have a credit card We spoke to interrent about this wanting to add either my husband as main driver or my dad they said we could but it would cost us £300/£400 euros extra for this change if my husband went on it it was just one name change and it washis credit card that paid for it in the first place this was very disappointing and very stressful at the start of our holidays the staff wouldn't even consider any other way around this We have used interrent before and they were great but I may not use them again because of this "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARY - 27 August 2018

" as above "

" Recently hired a car through auto europe, who used INTERRENT in the airport. I have traveled over 20 times to Portugal in the past 10 years and have never dealt with a company who were so appalling I had to write a review to warn any one who use's this company. On arrival you are to take a ticket ( advised by other rental users), 2 hours later I was given a car, the lady wrote in large letters on top of the form I was given NO INSURANCE. I had to go out and find the car and then document the scratches and dents and defaults myself, and then go back and agree the damage ( I had basic cover and knew the excess I would have to pay) There was not enough room on the diagram to document the damage. I then got a young lad to come out and agree the damage ( he said he would not accept the car if it was him). Back to see the supervisor who basically said there was no other car and i would have to accept it. After saying that this was not acceptable and played up, they gave me a car which I could say was ok for my time in Portugal. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by JEREMY - 26 August 2018

" not happy "

" very expensive after being told it would be better to have diesel instead of petrol on line not given the option so cost us a extra 110 euro then got persuaded to have extra insurance for 160 euros again not clear on line so having to do that twice for both cars was a lot of extra expense not budgeted for the holiday "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 6

FARO, PT - Reviewed by LEANDRO - 26 August 2018

" After tens of locations with Autoeurope for many years, I had a major in the last one... "

" Interrent misled me telling me in case of any problem with the car I had no right to any help in order to sell me a insurance. Reading my rental terms and conditions with Autoeurope I noticed already have all this cover from Autoeurope. I have paid 109,76 for nothing... "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by TADAS - 25 August 2018

" In interrent I been told that your insurance it means nothing to them "

" Staff horrible to people. Had to do full insurance only because I have cash to pay and no credit card I never used "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by SHANE - 22 August 2018

" Shocking service "

" Never even used vehicle. Not in insurance. Left 1000 Euro deposit before car was checked. I refused to use car as was covered in scratches / dents and did no want to be responsible for the vehicle. Was transferred back a less amount than deposit placed and still charged for use of car. Even though we never even opened doors. I would like refund on this!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by JEREMY - 21 August 2018

" I wouldn't recommend interent to my worst enemy "

" Terrible counter service - I was kept waiting for almost an hour, with only 4 people ahead of me. I have complained to Interest directly but, their service is the worst I have ever experienced. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by CARL - 20 August 2018

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by PAUL - 18 August 2018

" After 4 weeks of emails to Autoeurope (with only automated responses) I'm still awaiting to hear about a dispute with rental company. And it's impossible to get through on the phone. Wouldn't use them again "

" Off airport, even though listed as on airport. Pick up was fine. No one there at drop off, even though was listed as being open on Autoeurope, so had to walk 20 mins back to airport "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NATALIA - 16 August 2018

" After all the above exerience autoeurope said cannot refund me and not replying to my e-mails. Already have told 10 of my friends about this experience and they find it discgraceful. Never had problems with a car hire before and renting for many years. Do not know what has changed but NEVER gonna be using autoeurope again "

" auful! Tried to call numerous times to inform that I was gonna be late not answering, then said they will sort out when I arrive and asked me to pay same amount of money for insurance to have the car. Being with a 3 and a 6yrs old did not took into consideration my call about coming in 3 hrs instead of two and thus did not had a car. Auful experience from both interrent and autoeurope. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by EDWARD - 16 August 2018

" See above.... same "

" The advice on the contract was that the office was in the arrivals hall. It isn't. Its outside so it took ages to find. Then with only 2 staff it took over an hour to actually get served and then we ended up having to take the extra insurance which we didn't want to do as our card was declined. There was more than enough credit on it so obviously we were not happy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by REBECCA - 15 August 2018

" N-/a "

" Pick up was a terrible experience. Slow, short tempered staff, additional unknown costs & kit rested not available or tested. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by PHILIP - 14 August 2018

" Very easy, very satisfied. Lady on the counter on pick was very efficient, and pleasant. "

" Satisfied "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by CARLOS - 14 August 2018

" It was a rip off. Ill never use auto europe again. It was a very bad experience "

" Terrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JOSEPHINE - 11 August 2018

" Car was not in good condition and could not cope with the mountain roads in the north of portugal "

" Car was not in good condition "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 3

LISBON, PT - Reviewed by TIM - 08 August 2018

" ... "

" .... "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 3

FARO, PT - Reviewed by CHRISTOPHER - 08 August 2018

" overall good and would recommend "

" Really busy and chaotic at drop off but it is a busy time of year! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ADAM - 07 August 2018

" Ok. "

" Ok. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PORTO, PT - Reviewed by CALLUM - 01 August 2018

" I had booked 2 cars for a 1 week holiday in Porto with my family. Our Ryanair flight was delayed by 2 hours and we arrived at Porto Airport after the Interrent office had closed for the night. After many unanswered phone calls to the local company (Interrent) and to (Autoeurope) it was clear that we would not be able to collect the cars nor speak to anyone about this (despite Autoeurope claiming that the line is 24 hour). It would have been impossible to collect the cars within 1 hour, 2 hours or 6 hours of the booking time as that was the middle of the night. My family had no option but to take 2 taxis to our accommodation 30 minutes out of Porto at a cost of €130. The next day, I tried unsuccessfully to call the local number and the Autoeurope number. The only way to return to Porto was by bus – we went to the village bus stop but it did not arrive. Eventually, we persuaded the accommodation owner to give us a lift back to Porto Airport – we arrived at 19:00. There followed a bizarre exchange at the desk involving the Interrent face to face and Autoeurope on the phone (the interrent rep was able to do what I had failed to do repeatedly during the day – actually get through immediately to speak to someone at Autoeurope). Both companies 'understood that our late arrival was not our fault, sympathised, agreed that we could not have done anything different (the flight was delayed after we were already on board the aircraft and therefore communication was impossible). Each company blamed the other for us not being able to collect the cars which Interrent confirmed were still available without first paying an 'unblocking fee' of €190 PER CAR - €380! I could not afford to pay that and therefore was not given the cars. I am now in the process of pursuing repayment of the £575.28 This is the worst travel experience of my life. "

" I had booked 2 cars for a 1 week holiday in Porto with my family. Our Ryanair flight was delayed by 2 hours and we arrived at Porto Airport after the Interrent office had closed for the night. After many unanswered phone calls to the local company (Interrent) and to (Autoeurope) it was clear that we would not be able to collect the cars nor speak to anyone about this (despite Autoeurope claiming that the line is 24 hour). It would have been impossible to collect the cars within 1 hour, 2 hours or 6 hours of the booking time as that was the middle of the night. My family had no option but to take 2 taxis to our accommodation 30 minutes out of Porto at a cost of €130. The next day, I tried unsuccessfully to call the local number and the Autoeurope number. The only way to return to Porto was by bus – we went to the village bus stop but it did not arrive. Eventually, we persuaded the accommodation owner to give us a lift back to Porto Airport – we arrived at 19:00. There followed a bizarre exchange at the desk involving the Interrent face to face and Autoeurope on the phone (the interrent rep was able to do what I had failed to do repeatedly during the day – actually get through immediately to speak to someone at Autoeurope). Both companies 'understood that our late arrival was not our fault, sympathised, agreed that we could not have done anything different (the flight was delayed after we were already on board the aircraft and therefore communication was impossible). Each company blamed the other for us not being able to collect the cars which Interrent confirmed were still available without first paying an 'unblocking fee' of €190 PER CAR - €380! I could not afford to pay that and therefore was not given the cars. I am now in the process of pursuing repayment of the £575.28 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by DAVID - 01 August 2018

" The staff member was very unhelpful. Basically said we would need to pay for additional insurance because we didnt have a credit card but withheld the information that we could pay with our debit card. local Charges applied. However, when refunded we didn't get the whole amount back. Still waiting on hearing from you to explain why as the car was immaculate and I have images to confirm. "

" The staff member was very unhelpful. Basically said we would need to pay for additional insurance because we didnt have a credit card but withheld the information that we could pay with our debit card. local Charges applied. However, when refunded we didn't get the whole amount back. Still waiting on hearing from you to explain why as the car was immaculate and I have images to confirm. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 30 July 2018

" Good for price but the broker system of essentially washing your hands of anything to do with the cars/rental agencies is a bit unhelpful if something goes wrong "

" Interrent seemed fine in terms of the rental other than the fact they rented us a car which was subject to a product recall regarding seatbelts and never mentioned it at any point! They then emailed us to notify us of the issue, which seems a pretty sneaky way of telling us about the issue after the fact - I would have asked for a different car if given the opportunity, as the issue with seatbelts related to the backseat where my two small children were sitting! Needless to say we were very upset about this despite being assured the car was still legal to drive and safe. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FARO, PT - Reviewed by MICHAEL - 27 July 2018

" The service from Auto Europe was fine "

" It took nearly 2hours to get the car by which time it was difficult to verify that there was no damage as it was dark. The car was brand new and very good but the air conditioning did not work. They tried to sell me all sorts of insurance and insisted I had a box activated to pay for tolls charged me 14 euros then charged me 6 euros for the tolls anyway. Very Dissapointed with the service. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ANA - 20 July 2018

" I found it unacceptable and borderline bad-faith that upon booking a car with auto-europe, the conditions state that the driver must present the card used for the booking to pick up the car, and at the counter, they refused the card used due to it being American express. The counter staff was only able to apologise that this was not a condition mentioned upfront, and that it was only state in the voucher, to which the client only has access after completing the rental and made payment. The vouchers should not be adding additional conditions to the rental agreement, as the customer would already have gone through the conditions applicable to their rental before confirming the payment. This is an unfair practice that is costly to the customer. It appears as though this is done to force clients to pay the insurance excess instead of having it held off of their account, making the rental more than double the original price. "

" I found it unacceptable and borderline bad-faith that upon booking a car with auto-europe, the conditions state that the driver must present the card used for the booking to pick up the car, and at the counter, they refused the card used due to it being American express. The counter staff was only able to apologise that this was not a condition mentioned upfront, and that it was only state in the voucher, to which the client only has access after completing the rental and made payment. The vouchers should not be adding additional conditions to the rental agreement, as the customer would already have gone through the conditions applicable to their rental before confirming the payment. This is an unfair practice that is costly to the customer. It appears as though this is done to force clients to pay the insurance excess instead of having it held off of their account, making the rental more than double the original price. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 2

FARO, PT - Reviewed by JAMES - 19 July 2018

" Same as above "

" I do not like the intense sales for insurance. But your all the same. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ARTHUR - 18 July 2018

" The experience was overall very pleasant! Minor thing was that the car wasn't very clean. "

" The experience was overall very pleasant! Minor thing was that the car wasn't very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by JAMES - 16 July 2018

" Nice clean and tidy car.Exactly as ordered.Friendly efficient staff. Many Thanks "

" Excellent,just a little confusing when dropping car back off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by COLIN - 14 July 2018

" Over all car did the job lot of anxiety created by check in being told could have a massive charge from card .car could have been cleaner inside , guy at handover first class. "

" Staff very freindly at collection was told that I should need extra insurance as in the event of any damage to the vehicle it would be taken from my credit card ,thought I had insurance when buying from autoeurope, car not cleaned inside, charged 33 euro for toll reader when told it was 15euro, hand car back very straight forward very polite man checked vehicle ,ideal guy. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by RUI - 13 July 2018

" Quick and easy "

" Not great. Check-in took nearly 1 hour (although check-out was fast). Mixed experience with staff, some being helpful, others not so much. I was charged 22 EUR for cleaning, which is probably a standard fee they charge to customers (I wasn't warned about it at all). Not serious, don't recommend. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 12 July 2018

" As above. "

" The process of booking was speedy, however on our arrival to collect the vehicle at Faro airport, the process was extremely prolonged and frustrating. We expected a a Mercedes van but were allocated an alternative make and model. There was not a problem with the vehicle but it wasn't what we had booked which was misleading. There were unanticipated hidden extras, again , very frustrating and misleading. Not the best way to start your eagerly anticipated holiday. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by STEVEN - 10 July 2018

" See comments already made "

" Hidden charges regarding waiver insurance, toll charges even if you do not use the toll roads and no refund if this is the case. Poor condition of the hire car offered. We asked to change it and poor itemisation of existing damage. Many items missed and could potentially be charged to unsuspecting customer. When returned a thorough check was made making the customer feel that they were looking to add charges. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 2

LISBON, PT - Reviewed by AMADEU - 09 July 2018