" The drop off spoiled the holiday slightly. Causing unesasary stress to me and my wife. "
" They tried it on, saying I caused damage to the car which i know full well i didn't.the car was 4 year old the oldest i have ever hired with scrapes and bumps all round. Definitely trying it on! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" recommended "
" everything was just smooth and easy. recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Rang Auto Europe because our flight was delayed & they were charming & very helpful. As you probably already know, I would never, ever use anyone else for may car hire. "
" Really good, pleasant & efficient staff & great car. On return the shuttle back to departures took a bit too long. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Booking process ok but more transparency of the renal company is needed "
" Yet again stung by goldcar. Hi pressure sales for their add on protection followed by a trumped up claim for miniscule scratch that would polish out. This is my second experience with goldcar and it is a repeat of the first. when I booked with autoeurope I expected a autoeurope vehicle or a vehicle from inter rent who I have no experience of. At the airport a handwritten sign on the internet desk says desk closed...go to goldcar. Using the internet name is clearly a scam by goldcar to entice customers like me who intend never to rent from goldcar again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Simple to use "
" Straightforward. No problems "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe are fine to use, it's just the car hire companies that are horrible to deal with and always angling for more money when you get there. "
" Not great. My flight was delayed and so we landed several hours later than scheduled. I arrived at the hire desk to find InteRent is now part of Goldcar, a company I avoid after past experiences. I booked InteRent as they used to be owned by Europcar, but they're also owned by Goldcar now! Anyway, on this occasion there were three specific negatives - the attitude of the man on the desk, being stung for €32.52 for arriving after 11pm, and being forced to pay in GBP rather than Euros - the first time I've ever experienced this abroad. I will be avoiding this Group of Companies the next time as a result. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Was looking for a car for a week in Portugal, find a website easy to go through will adequate infos and did not have any bad surprise during the trip "
" Easy process to rent the car with no surprise on the deal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I returned the car in perfect condition with a full tank of petrol one day early. The steering wheel had about 3:0 cms play in it, the shock absorbers were very poor, the sat nav was not set to give audible instructions and it was Pergeot not the Ford I had ordered - which they said had no sat-nav. It was dark when I took delivery and without any passing on of anything about the workings of sat-nav, it started very badly. They blamed you for the additional charges that they forced me to make and I said I would take it up with you later. They kept me waiting for an hour after landing to getting the keys for car. I want repayment of the additional charges for the sat-nav and insurance that I had already paid you. "
" Having paid for a sat-nav and excess insurance in my booking price I was subsequently asked to give my consent to additional charges for both before they would release the car. I was charged £51.56 and then after the offer of free auto-toll box I received an additional charge of £13.52 for twice using the motorway to and from my destination of Olivera do Hospital. Please refund these charges and deal with your agents. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" I find the Auto Europe web site easy to use and the additional information provided is useful and easy to understand. "
" Everything was efficiently handled but, without asking, they charged me for excess cover and did not explain the charges. My mistake. I should have stopped them but after a long journey I just wanted to get to my apartment. I will ever use them again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointed with the hire companies you choose for this location "
" The staff lied about the road conditions and warned of damage that was likely to happen, the car was dirty inside, the screen wash didn't work and I had to put air in one of the tyres "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" See above "
" Disgusting service with every aim to rip us off. No flexibility despite flight delay - attempting to fraudulently take money from my card despite us following your recommendations regarding drop off. I will never rent from you or any associated business again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Awful I know it's pointless but I feel I should be compensated I didn't even use the car! "
" We were 2 hours late to collect the car and were told we had to pay again since that car had already been given to another customer I've never experienced that service before Staff were rude and unhelpful Never again will I use interrent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Smooth "
" Good,very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" As above. A very poor service from start to finish and I'm disgusted with the way we were forced to pay for a service that was already covered. I am considering posting my experience on Social Media to warn others of this company. "
" We arrived at the car rental counter and were delayed by around 1.5 hours as the member of staff went through all the additional extras that we were to pay. This included either €190 excess waiver fee or €1600 guarantee in case of any damage. I showed her my agreement documents that said all of this was covered but she wouldn't let me leave with the car unless I paid this. I was in no position to walk away as we had 2 young children with us and over an hour drive from our destination. I am extremely unhappy with Inter rent and I would recommend that a broker like Auto Europe should consider not using them at all. There were a number of people experiencing very similar issues. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience - queue at check in but staff were very efficient. "
" Great experience - quick and efficient. Queue at the check in on arrival but otherwise very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe OK but unless I could choose which rental company I was going to use I probably wouldn't go with them again. "
" Very expensive! We had to pay an additional €233 for an extra driver, crossing from Portugal into Spain and other items inc €28 for having a Diesel car which they said I asked for. When I refuted this they said they only supplied diesel cars anyway! Not very impressed- wouldn't use them again "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value for money and amazing staff we never normally rent cars when we visit faro but now we will more often. "
" Very friendly and helpful staff. Very quick to pick up car and same to drop off. The reason I scored low for the car condition was because there was a lot of marks and scratches on the car and was worried I may be blamed for them BUT the very nice man who checked the car made sure every single mark was written down and when we bought it back the staff checked and was ok :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I telephoned Auto Europe when my booking was refused by Interent but you simply told me that Interent were entitled to refuse my booking (and not refund the money). I asked to speak to a manager but was told no-one was available, so I requested one to call me back. THIS DID NOT happen. "
" I forgot to bring my passport to the counter so the car rental assistant refused to give me the car. despite presenting photo ID, credit cards and driving License. I also pointed out that I had regularly rented with them for several years and they had my passport details on file. The assistant refused to help. As my passport was in a hotel room the other end of the island, we had no choice but to go to another counter (Guerin/Alamo) who immediately rented me a car as they had my passport details on their system from previous rentals. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall okay. "
" The drop off is complicated if you have an early flight because you have to walk to the airport afterwards. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Be very aware if you are delayed that Auto Europe will not help you when the car rental company says your booking is cancelled and you have to pay 3 times your original fee which is also none returnable. The online manage your booking app cannot be used to inform the company of any delay which is alsodifficult once you are aboard the aircraft "
" Ryan air flight to Porto from Stanstead was delayed once all the passengers were on the aircraft due to fog at Porto. When I arrived at Interent I was told my reservation arranged by you as brokers was cancelled and despite having paid £105 sterling I was now required to pay 275 Euro to reinstate my booking and to receive exactly the same Ford Fiesta I had originally booked.. If this is the way you treat your customers then no I would not recommend you to anyone else. You are obviously a completely unregulated industry and I regard you as dishones "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" I needed to extend my hire car due to a change in travel arrangements, I rang yourselves but you were unable to assist and said I had to deal directly with Interrent. This I did but couldn't do this on the phone so had to go to the Interrent desk at Faro airport. You were then unable to assist with extending the CDW excess protection so I had to make my own arrangements. The end result was I spent a large amount of time getting the hire car extended, it shouldn't be that difficult and will probably make me look at different organisations in the future rather than use a 'broker' service. "
" Was given the hard sell to purchase their insurance when I picked the car up even though I had CDW excess in place through yourselves. They were very helpful in extending my rental due to a change in travel arrangements. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Worst car rental experience I've ever had. "
" Would never use again or recommend. Awful customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall service friendly. "
" Minor issue -- After drop off of rental car I realised after about 40 minutes that I left paper bag inside car on the back seat with some snacks to eat while we had to wait for our flight back home. When I returned to the drop off area, car was still there but bag with lovely snacks had disappeared. No one had seen it ???????? Bit disappointed, but hope the chaps dealing with the return cars enjoyed our snacks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" They are liars , on a website you're thinking that is full insurance and on airport bad surprise you have to buy extra insurance for 300 GBP!!!!! "
" The staff was very rude , wasn't helpful at all. They couldn't answer for simple question. I would not recommend them to anyone. When you car is broken they saying to bring the car with full tank even when you have full insurance. They won't come and send recovery team!! The worst experience ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" fine. good search tool "
" gold car and interrent in portugal are probably the worst. I've been to a few. the best are thrifty, europecar, keddy. just in terms of all round experience. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Easy to book online. "
" Simply the best. Excellent counter staff and her friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe's insurance was useless and didn't cover the car. I brought a credit card but the limit was high enough, so had to use a Debit card and couldn't use motorways and had to pay an additional £120, I don't think it was made clear enough that this was going to happen if the Credit card didn't have a high enough limit. I would recommend booking directly instead of using autoeurope "
" Inter rent staff were polite and helpful in explaining what had happened with auto europe. It was a bit pricey considering my assumption it was all paid for but the staff and car were good. I would book direct with the provider next time. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Apart from the fact that the rental company did not take American Express and I had no valid alternative credit card this made the rental difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good car, excellent value for money, convenient on airport pick up and drop off, however car return experience was very poor and unsatisfactory. "
" I returned the car in a very clean condition, I only used it to transfer to my accommodation and one trip to the beach. A very small amount of sand had come off the bottom of my bag, which they tried to charge me 20€ to clean. I lifted the mat out of the car trunk and gave it a shake and it was gone. I took a photograph of the car trunk before and and after. It took me less than 2 minutes to rectify. I challenged the check in team member and he consulted his colleague who agreed we should not be charged. I felt if I hadn't been assertive to challenge the aggressive team member I would have been ripped off and charged for something I wasn't guilty of. I would never return a vehicle without ensuring it was clean and I normally hire around 7 times a year from Faro airport. I felt I was treated in an aggressive manner and was being ripped off. Please make other customers aware of this money making scam. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Good price, good car and fairly efficient service. "
" Only issues were unable to find the car at collection- told it was 'on the left somewhere' and then finding someone to look over the car before driving off. Otherwise very happy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall with me a ok experience, allthough a family member had paid for a rental car with Goldstar, a partner with interrent, paidin the uk. on his amex card, which was not accepted in faro. and lost all the money paid for the car. "
" Longish wait to get to the counter, once at the counter i was delt with very quickly, There was only two clients being served!!!! The vehicle had a lot of sratches all around 8 panels needed marking on the form. But not a problem for me as i have rented (with auto Europe) on many times, so am used to the process. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Auto Europe is good but Interrent need to sharpen up their booking-in. "
" Took over an hour to book in, they blamed the computer, but not enough staff. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" AutoEurope continue to provide a great service EXCEPT they need to do their homework and make sure rental companies they promote are providing accurate information. I was surprised and disappointed they obviously hadn't done that in this case. "
" Chose this rental company as it was "At airport" - but if you have to wait half an hour for a rep to arrive and another half an hour for a minibus to take you to the car hire office to do the paperwork and pick up the car, that's not what I call "at airport"! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" In these days of technology, why can we not provide our drivers licence, address & passport details on-line prior to arriving so we don't have to queue so long? I know AE offer this with Dollar/Hertz, but it does not work there. When there is a company that does it will get my vote - with my cash! "
" The number of counter-staff was sadly lacking. Also, the speed that they handled customers could have been twice as fast. AND, when you take your ticket for a place in the hour-long queue having one button marked "Express Queue - €30" is taking the pi$$. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Waiting fir credit card bill to ensure I've been refunded what is owed "
" I often use interent and they previous send info after drop off but they've not done that this time "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" I felt intimidated with their approach.inter rent / goldcar "
" Allowed me to drive away with a cut damaged side wall tyre. Which they then tried to charge me for on return. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" AutoEurope booking process was quick & efficient "
" It took 2 hours from arrival to the desk to actually collecting the car. The queues wasn't very big (6-7 people maybe) but there there were only 3 members of staff serving, while the other 2 just walked around aimlessly doing nothing. While the car was great and in perfect condition, customer service was horrible. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent as always "
" Always found the staff very friendly and helpful. Have used Interrent on numerous occasions over the past 7 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Insurance rip off ...still waiting for fuel excess to be returned to my bank account! "
" Read comments in box 5 "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" enough blabla "
" I will always book interent now, the people were very nice and friendly, especially the guy who did the changes on the statement regarding scratches before I took off. A company is only good as its employees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fiat 500X not a fun car to drive. "
" Friendly staff. Car hill start assist would not hold, kept rolling back. Had to pay a diesel tax. Would have been cheaper to have a petrol car. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Easy to book but far too many undeclared compulsory extras which cost you a lot more than the advertised price. "
" Too many extras you have to pay for at the counter. Not very efficient or friendly and prepared to argue with the customer in front of other customers - Embarrassing for my wife and i. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" as above "
" Agent very aggressively pushing their insurance and stating that mine was no good (really!! -it was provided by one of the UK's top insurers). This continued whilst inspecting the vehicle until he realised that he was getting nowhere. Had I not already paid for the hire through yourselves, I would have walked out and rented from another company. This agent's attitude was probably the worst I have ever encountered in car rental. I will never use this company (which includes goldcar) again and would not advise anyone to deal with them. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All went well, but the process about checking for damage before and after the rental is quite time-consuming and unstructured. "
" I was strongly advised to take up extra insurance "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Have used Auto rent a few times now without any problems. Have also used them to booked for a trip to South Africa later this year "
" The car I booked on inspection had extremely worn tyres that I had to ask them to change cars as it was not safe. They exchanged cars quickly and everything went smoothly from then. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Booking procedure ok. "
" After collecting the car at Lisbon I recieved a "no reply" email from you supposedly showing the condition of the car at handover. This document was nothing like the one I signed so I was concerned. Eventually I found an email to reply to which I did but still no reply to date... Upon return the original document was used so my concerns were not realised, BUT, this was on my mind the whole holiday - very disconcerting "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Need to supply proper instructions for picking up. The return instructions on the auto Europe voucher seem to imply "leave the car in car park P1 and phone the number" whereas in fact need to return to Interrent depot. Took a lot of research whilst away to find the route back to that. "
" Pick up instructions were appalling. There was no sign of the rep at the location given. The phone number supplied turned out to be a national office for Interrent that knew nothing about the local set up. After an abortive trip in the shuttle to Europcar we eventually found the rep outside the terminal smoking. The car had additional damage, was only half full of fuel and only after we left did we find there were warning lights for tyre pressure and carburettor. No instructions supplied as to how to find the location for return nor its opening hours. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Very unpleasant. Up until December they were not even checking the cars on consignment. It was left to the customers. I heard other people complaining because they were being charged for damage and the car had no damage on the documentation. "
" I have used them many times but now they are part of Goldcar they have become very pushy regarding their excess insurance. They were quite offensive about the British and Brexit (really)? The car was full of dents and dings and dirty. On returning it they noticed the lock on the passenger side had been tampered with and started the lesson again. They deducted €250 for repairs and then without sending me an invoice deducted another €250. Thus was credited to my account with no apology but with another lecture on how I should have bought their insurance. I understand they are on low wages and receive commission on extras sold but they are a very pushy and unprofessional set up. At times they are the cheapest but definitely the worst to date. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Auto Europe give good comparison details for the various hire companies "
" Felt that desk staff were pressurising for additional insurance cover during pick up, this was declined. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I thought the voucher we had covered all the car hire costs. I expected to pay a security deposit for the excess and the fuel, but we had to pay extra because we were picking the car up from the airport "
" I thought the voucher we had covered all the car hire costs. I expected to pay a security deposit for the excess and the fuel, but we had to pay extra because we were picking the car up from the airport "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always my only search engine "
" Convenient and cheap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Because of their association with Goldcar and their staff who are argumentative, rude and totally unprofessional. "
" Interent is being administered by Goldcars and unfortunately, our experience with Goldcar was -10. The assistant sat in the vehicle to check mileage and petrol She then closed the boot, glanced at it and went straight to front wheel where she kicked the tyre and identified a small nick in the tyre wall - no marks on an alloy wheel. The rest of the car was NOT inspected Demanded we went into the office where we then were accused of damaging the tyre! We had only done 200 km on open roads The car was checked up in the dark and handover was under the limited lighting of the car wash. We feel totally scammed after 12 years of renting in Portugal. Subsequent investigation back in the UK we find there are thousands of people who have similar and worse experiences of Goldcar. If Auto Europe values their reputation they need to disassociate themselves from this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
" The car we drove was fine but the service was not. It made me feel very uncomfortable and I will not be booking with Auto Europe again because your site did not make clear to me that I was booking with Goldcar. "
" When I booked with Inter-Rent I was unaware that the service was actually by Goldcar (renowned for poor customer service). If I had known this I would have chosen a different company. The reception staff member was polite but insistent that we take out additional and very expensive insurance, which we declined. We had already paid for the higher level of coverage when we placement the booking but he insisted that was insufficient. Checking the car for tiny marks took ages and we were kept waiting a long time, and it made me very fearful of how to drive and where to park, lest another driver accidentally scratch the car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Auto Europe are always competitive and reliable. Easy website and good phone or online assistance when required which is rarely needed. "
" I have used Interrent in Portugal for a number of years but since takeover by Europcar it is not at all clear who I am dealing with. There are spurious emails from Interrent in Spain, Goldcar, Goldhire and worst of all unexplained charges on my Visa card. I think it might be time to move on even though the experience is generally good. However, my wife had a car from them last year which did not run properly (no power) which Interrent would not take responsibility for. They would not send out roadside assistance. The car had to limp back to the Interrent base in Porto and even then they charged her for replacing with a different car. V V poor! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Faultless service, thanks to you all "
" It's a shame the scoring go up to 15! The best bargain I have ever had everything was top class. I'll be back next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy pick up and drop off with friendly staff "
" The staff are always friendly and very helpful, although your insurance is very expensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" just to let know that I did not catch the flight to Porto with easyjet at 9,40 due to the heavy traffic on the road as I was traveling with National Express. I called Interrent to let them know I wasn't getting the flight and I would get another one later if they could hold on to the car I've hired and they refused saying after 2 hours I would loose the right to the vehicle. I do not agree with that simply because I hired the car for that period of time between 12.00 on the 30/1/19 till 12.00 on the 4/2/19. I will make sure that I won't use yours services from now on and my family will do the same "
" just to let know that I,Ve lost the today's flight to Porto with easy jet at 9,40 due to the heavy traffic on the road as I was traveling with National Express. I called Interrent to let them know I wasn't getting the flight and I would get another one later if they could hold on to the car I've hired and they refused saying after 2 hours I would loose the right to the vehicle. I do not agree with that simply because I hired the car for that period of time between 12.00 on the 30/1/19 till 12.00 on the 4/2/19. I will make sure that I won't use yours services from now on and my family will do the same "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please see answer 3 "
" Picked car up ? Did not have a full tank. I returned maybe 5 euros to a full tank, got home and have been charged 59 euros. Totally furious "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Everything was as described in an offer. "
" Very professional and organised company. All went as expected. Worth recommendation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Yes please "
" When collecting the car we had to wait over 1 hour and it was then dark. We marked 24 scratches and dents inc the front wheel. When returning the car they said the tyre damaged was different to the wheel damage even though they were in the same place. We protested strongly but they have taken 150 euros from our account. We did not use Interent but Goldcar who have taken them over, Goldcar already have a very bad name and I would have not used them if I had known before booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Felt it was just a money making con "
" Paid for car hire on internet. When I picked car up at airport had to go to gold car. Felt intimidated to pay extra £135.00 for 5 days insurance kept going on saying it would cost 3000 € if we had accident of any sort. We would have to pay for recovery if it broke down. So felt I had no option to pay extra. Never use your company again "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had no problem booking and was happy with price, car was fine , however I was shocked to have been charged £258.61 by Inter rent when all I was supposed to be charged had been pre-paid . The public should be made aware that inter rent/gold car rip you off!!! "
" had un authorised charges on credit card, will never use Inter rent again, as had not realised inter rent was gold car desk and last time used staff were rude and took 1hour40mins to be seen would not recommend to any body. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" It seems the CDW insurance too much expensive for the rental period... "
" The car had the left headlighr off work during the entire rental time and the tyre pressure from the offside tyre with problems too. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very dad "
" They give me a car wiz somany damage "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Used many times "
" Used many times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" .. "
" First I was given the wrong car, I rented an Astra or similar and was given a Mercedes Citan Crew Van, not similar at all (S Class on Interrent paperwork) and not a familiar car at all. After complaining, had to wait for 3 days and only option was a VW Polo (again, wrong class, much smaller than what I was supposed to receive). Ended up driving a Polo for almost a week with a family of 4, instead of a Astra or similar. Very bad customer service, never showed any interest in solving my problem (when I replaced Mercedes VAN for VW Polo other cars were parked there but were already assigned to other customers... why other customers and not me????). Again, very bad experience. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Easy to pick up and drop off "
" Fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very easy no issues "
" Friendly and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" They got me a good car for a very cheap price "
" We had to wait a long time for the vehicle to be checked once we were sent out to the car park. They check the vehicles very thoroughly with video and photos of any damage before you leave with the car. This does take a long time and there was just one person doing it. When she finally got to us she found a tear in one of the tyres so we had to get another vehicle. It was a free upgrade but we did lose another half an hour. On return there were no hold ups. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great car, full of scratches which I had to notify staff about as desk said it was perfect. Not easy in the dark. "
" Signs needed to indicate where Interre t offices are, an arrow is I sufficient especially when it indicates Gold Cars. Drop off is a hole In the wall for key. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" We were charged for an upgrade we did not agree to or have explained. The checking of the vehicle was not done except by ourselves which caused a disagreement and argumentative and positively insulting behaviour from the staff "
" We found Goldcar to be full of sharp practice and pitiful in their attitude to their customers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" See comment 3 above. "
" I was given a hard sell when collecting the car. The representative told me that that the car I had booked would not be able to climb all the hills on the Island. So, why can I rent such a car? I was advised to upgrade to a diesel 1.5ltr car; at a cost of £50. I was going to upgrade until I was told I had to pay by card. Cash was unacceptable, according to the terms and conditions I had entered into. So, I declined the upgrade. I then had to pay an airport tax for collecting the car. I believe this cost should be added at the time of booking; especially when I have already confirmed to you my collection location. I made my frustrations known to the operator, who chose to tell me about the shortfalls of using bigger companies who subcontract... I will recommend to my friend, who has booked a hire car for us to share on 3 Aug 2019 from Basel for a week, to cancel the booking and use a straight forward and honest company, who do not look to exploit people at arrival. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Auto Europe were excellent.Telephone advice was very helpful. Interent/Gold rent were terrible "
" The Interrent office was closed - poor signage to Goldrent office next door. Some of counter staff weren't busy but officiously told to take a ticket from machine - but then called straight back to same member of staff!!! Was given hard sell on having to buy insurance for over £100 euros (special discount) even though the voucher from Auto Rental Europe said it was included. Man at counter was aggressive and tried to scare me into paying (others at counter were reluctantly paying) and said that the Auto Europe voucher was nothing to do with them. In the end I phoned Auto Rental Europe who told me it was included and to take the car without additional insurance. He said if they refuse you the car, phone back and we will source one from another supplier! Level of customer care was poor and surly. They gave me a vehicle condition sheet but when I went to the car (they didn't bother to come with me) there was far more damage. I went back with a mended form and witnessed an argument between a male and female staff members (I don't speak Portuguese but I think about who should do the photocopying?) They are clearly not bothered about the car of the customer - just trying to scam more money from each punter - shameful! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Have always used AutoEurope and InterRent when coming to the Algarve and will continue to do so. "
" Unfortunately left a slipcover on back seat of car. When I went back to office, it hadn't been handed in nor had check in seen it. Also, no paper work for the refundable items was given to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" A scam "
" Charged 400 euro for a tiny chip on windscreen which had nothing to do with me. The cat had over 39000 km and although I marked up numerous scratches which had not being marked on the condition sheet at the beginning of the rental I obvious missed this tiny chip I regard this as a scam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" OK - see Q.3 comment "
" the desk at Faro was closed - the sign to direct me to my pick-up point (Gold Car) could have been more helpful - eg. include a map telling me which way to go (other closed desks at least had an arrow!) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All fine until I noticed an unexplained large charge. Phoned Auto Europe who agreed it looked odd and would check up and come back. 10 days later no response and no record on their system . Additionally department only open in the morning which is very restrictive. "
" interrent office was closed so was transferred to GoldCar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience...I will book again "
" No damage marked on collection of car but there was. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Not a great experience overall and I will now be hesitant about using you again. "
" The car itself was covered in bumps and bashes and we had to insist that the counter lady gave us a damage sheet. It was pitch black and basically she told us if we failed to mark any existing damage it was down to us. She also "accidentally" charged us for insurance which we had already declined and I only noticed when she gave us the final paperwork. She was very aggressive in trying to sell us their excess policy even though we already had one. Also we chose the provider on the basis that they were in the arrivals hall and when we both arrived and left their kiosk was closed and they were operating from the Goldcar unit outside (poorly signed) . This was not clear on the closed kiosk and again the counter lady was very dismissive when we raised the issue. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Auto Europe over a great competitive service "
" The were friendly and efficent "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall the staff had a job to do but with a little prior thought and planning the changeover experience could have been simpler. having to rejoin the queue wasted a lot of time and many customers were quite frustrated at this approach to hiring a car. The price however was extremely competetive in relation to other companies on the island "
" Collecting the car took a long time. The staff wanted us to take out a lot of extra insurance. Once we had collected the car from a car park some way from the airport, we had to bring it back to the airport for inspection by the staff, We had to wait in a very long queue despite having the car and the paperwork. The whole process took the best part of an hour before we were able to depart meaning we missed a pre arranged appointment time. the process could have been speeded up simply by having a designated member of staff to check over the condition without having to re join a very long queue. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 6
" Car ok. Would have preferred to use American Express for hold on card. Now I'm £1000 in overdraft on my debit card and still have not received it back in my account. "
" Would have preferred to use American Express for hold on card. Now I'm £1000 in overdraft on my debit card and still have not received it back in my account. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was eficiente and pleasant. "
" It was eficiente and pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope are very efficient and provide an easy and accessible service. "
" Excellent service provided by Interrent via the Goldcar desk at Faro Airport. Staff very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will never use interet again "
" 2 hours wait to get vehicle. 15 customers served in 2 hours by 4 staff "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff friendly and efficient "
" First car I was allocated had damage to every single car panel. Some dents some deep paint scratchs and stone chips. After marking up all the damage I noticed car was not full of petrol so car was changed to one with slightly less damage. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Fine "
" The Interent building was shut and there was no indication in the Goldcar building that they were covering the Interent customers. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Normally shop around for car rentals but we have had better services from rival Companies. Staff need to make the whole experience better for travellers not stressful. It seemed a bit bitter at the end from experiencing one of the best holidays ever on Madeira. "
" Great Staff at Airport Madeira Kamran. Gave us a value for money car. Good advice/info for conditions. Bad experience drop off. It should all be an enjoyable experience. Cleaned car with immaculate return did not please Staff as he made a point of videoing of vehicle wrong, as it may expose his face on social media?? Was taking picture of the car & asking if he was satisfied with great condition of return. 5 Star Hotel Staff cleaned the car better condition than we got it initially. Petrol deduction was way off the meter reading in the car. Not fare. Company should direct us to nearby petrol station, which we felt did not have time for. One guy seems to be dealing with many at drop off/pick up location. Hence the guy, Witor was stressed. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" See above. Given Goldcar's reputation you should make your clients aware in advance if they are the rental supplier. I have had mainly good experience with them but I expect a low price. "
" This rental was operated by Goldcar. If I had known I would have avoided or booked directly. I could have booked a car with Goldcar or Rhodium for 30% less than I paid for Interrent. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" All good but except did not receive my deposit and petrol money yet "
" Was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Verry friendly staff long may it continue "
" Just very pleasant all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and efficient services "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price on renting the car. No information how much a week is going to cost you when you arrive at the airport to collect your car about 4 times the actual price of the car very disappointing as it was first time hiring a car, never knew that there was airport taxes plus I paid extra for insurance witch didn't actually work had pay again for insurance. Very disappointed... "
" Good service. But very bad information. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
" A good experience "
" All worked well, speedy service, vehicle as described- no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied with the booking process. "
" Very satisfied with the car rental and the early morning drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No delays or complications. "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was quick and easy to book and at a great price. "
" Interrent has made some improvements since the last time I used them. Was a very quick and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been using interrent through auto Europe for 4 years. 3 to 5 times a year. I have always been satisfied. There was one time I got overcharged on my return to UK by GOLDCAR. I noticed GOLDCAR have now combined with interrent. Do I need to say anymore. "
" I returned the vehicle with a full tank. i.e. the pump could not put any more petrol in the vehicle. It was checked at interrent and signed off all satisfactory. The next day I received a email to say they are taking 59€ off my credit card for not filling the car. I'm so angry. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Excellent people to hire car from "
" I found the whole experience of hiring a car from this excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good place to rent a car "
" Nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe was very easy to deal with but you should warn customers against pushy sales staff who seemed more interested in coercing as much additional revenue for their company rather than assisting the customer! "
" Great difficulty picking up car and more or less forced to take out insurance with Hire companyusing debit card) as my credit card was blocked. They refused to let me use my wife's card even though she was standinag beside me to secure the deposit against damage, hence the necessity according to them that this would be the only way to get the car. Thoroughly unhelpful and belligerent. I will not be using Interrent/ Goldcar again. The insurance package was totally exorbitant - £170 ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Before I complete my review I would have liked to receive the €300 deposit back!! As I returned the vehicle early morning last Wednesday and I was informed I would automatically receive a refund I'm obviously concerned this hasn't been received by close of business 7 days later!! I await a response about that. I have used your company happily before in another country and will probably use you again but I struggled to complete a generous review this time given the above factors when I much prefer to make positive comments. "
" See my comments below. When I went to pick up the vehicle I was advised the vehicle I had booked wasn't very appropriate for use in Madeira which made me wonder why it was even available. The upgrade vehicle proved appropriate however. Also some rather confusing advice was given regarding fuel prices on the island which factored in my vehicle upgrade choice which I consider after the event to be misleading, if not wrong re the fuel pricing. I'm not usually minded to complain but consider that better information re vehicles should be provided at the time of booking if certain vehicles are inappropriate. Also there was a large cost for airport tax that should be better disclosed rather than modestly touched on in the fine print. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth booking experience, nice to receive the contact just before the pick-up date, would be happy to use again "
" Not obvious where to go to find desk as two different areas for car rentals at Faro, desk staff tried to up-sell everything (but all companies do), value for money was excellent, the car did have some damage to it, but this was all noted on the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" good "
" "INTERRENT" Block my card 2140 Ero (2000 Ero for Damage ,140Ero for fuel) not 800... Your contract says Your rental includes: * Airport Surcharge of 9.50 % , will still apply to any local charge "INTERRENT" thake me 27.49 ero In case the rent cost 78.95 GBP it is 90.28 Ero 9.5% it is 8.57 Ero and not 27.49Ero Your contract says * Credit Card Block: EUR 800.00 will be blocked on the client's credit card at time of pick up "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Super car, good staff, some confusion over excess waiver but that was an issue with AutoEurope. We returned the car on Wednesday and are still waiting for confermation or payment of our fuel deposit back. "
" All scores would be a ten except we are still waiting to be refunded our full tank of fuel petrol deposit. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is the worst experience I ever had in my life renting a car and I would never rent car from auto-europe or interrent again. "
" The staff forced me to take full insurance cover else she said she won't waive the additional charge of 40 euros due to late arrival to pick up the car. There was absolutely no customer service attitude shown by any of the staff present and had no sympathy with any of the customers who were present to collect the car due to delay in flight arrival. My friend even had to call the police since the staff refused to give car to him. There is absolutely no respect shown by any of the staff towards the customer. A charge of 185 Euros was taken as deposit for fuel + road taxes from my pre-paid card and I was promised the balance would be refunded in 3 to 5 working days after returning the car. However when I called the customer service they mentioned only 119 Euros where taken. I have sent an email to customer service with my car rental agreement and requested to refund balance of 185 - 30.70 = 154.30 Euros. Please note it is a "pre-paid" card and not a "credit card", so unblocking amount would not refund the balance. I also spoke to customer services number and she mentioned to drop an email and wait for 10 working days for reply. This is the worst experience I ever had in my life renting a car and I would never rent car from auto-europe or interrent again and would also let all my friends know about auto-europe and interrent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Smooth dealing through out "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" will use again "
" nice people if a little slow "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Really good. "
" The only difficult it was find the guy at the Lisbon airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It is the fist time that I disappointed with Autoeurope as the car was in a really bad condition. "
" Car in bad condition: Brakes (disks and pads to be changed urgently) - really noisy!! No windscreen wash liquid Tyres with low pressure. I needed to stop to fill in. Really bad experience!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Excellent yet again "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" disgracefull "
" i was conned into more insurance, from a car costing £50 it ended up over £260 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" very professional and easy for the booking process. "
" The car was completely dirty "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" All staff excellent "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No comments "
" Nil "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Efficient, bi lingual staff. Transport between airport and hire site a bit old and tatty. "
" Efficient, bi lingual staff. Transport between airport and hire site a bit old and tatty. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Overall completely happy "
" Really good value for money. Easy to pick up and drop off. Friendly helpful staff. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Rude staff Having to upgrade when not necessary being charged for a sat nav when one in car No one there when car returned Stood in queue for pick up for an hour "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Will use again for sure. "
" All done efficiently and in nice atmosphere. Drop off check of vehicle on site. All done within 10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I always use auto Europe but the choice of local partner is sometimes questionable "
" Long queues at pick up and on two separate visits to the office, with too few staff available. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was disappointed with the choice of vehicle. Which was fine but I really don't like skoda to the point if I ever got one again I would cancel and loss the payment, I have hired cars all over the world and have got a choice or an upgrade which wasn't an option as I did ask and was told that's all there was "
" Staff were good "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Good all round service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very stressfull experience "
" Problems with my LLoyds credit card to pick up the car need to spend 30 minutes calling my LLoyds card costing me 30.00 pounds and the problem was with INTERRENT terminal ...staff where not helpfull at all very...very disapointed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
" Easy process "
" No comments - "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointed that the classes are not all the same ! "
" Was not given the class of car booked for. Booked for a Renault Clio, when I asked about getting one at Interrent, I was told I would need to pay an additional 170 Euros! My Booking was for a renault clio "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" See above. "
" Would still prefer to get information on all charges and necessary financial provisions before I go to get my car, eg fuel policy, toll charges, airport charges. Otherwise the hire was great and pick up and drop off was efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Everything went well enough and I will try both Interrent and Autoeurope again in the near future. "
" They had plenty of staff that could have been helping out with the pickup/dropoff of the vehicles but instead some were taking their time to smoke or simply stand at the desk even if there was no one else to attend to. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Good. just the booking in needs to improve. "
" Just takes to long to be attended only 2 people on the desk with a few of customers waiting to be booked in. It took 1h30m to get the car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very poor experience please see my previous comments very disappointing experience "
" It took over a hour to get the car by then it was dark and couldn't look around the car for damage we were helped by a man from gold car who moved the car so we could look at it he left the car running we found more damage and noted it on the next day the car did not want to start it did eventually so we carried on but every time we used the car it did not want to start so I called the car company asking for them to change the car they told me it was my problem and should take the car back to change the car I did not think I should have to do that and refused to do so and Euro rent would not offer any help saying it was my problem I feel I was paying for a service and did not get it so I'm very dissatisfied with the service and will not use Euro rent again I am a very disappointed customer "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Releasing a vehicle with brakes in this condition is bordering on criminal. Luckily I discovered this after 20 miles whilst exiting the motorway, not on a descent on one of steep mountain roads in the island. "
" The worst car hire experience in 30 years. Rudest, most aggressive and bullying counter staff I've ever encountered anywhere. Vehicle had badly worn brake pads in dangerous condition which I had to return after the first day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" No problems with Auto Europe. "
" I had to sue nearly 2 hours to pick up the car after a long flight at 10pm. The car was badly scratched all over and had a large chip in the window. I booked a manual and received an automatic. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Feel lied to. Deceived into upgrading and buying insurance (I had already bought insurance online). Staff obviously on commission. Very disappointed. "
" They basically forced me to buy insurance and advised an upgrade based on fuel cost.. I only used half a tank so was not necessary. They refused to send documents to my insurer if I had to make a claim therefore forcing me to buy insurance again. Cost me an extra £187. Very unhappy and feel deceived. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased. Would use again. "
" No delay on pick up or return. Interrent Could do with better signage for drop off location at Faro airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience "
" Despite all the negative reviews on Trip Advisor we decided to go ahead with Interrent and found the staff very friendly and efficient and all round good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Expected a fiesta got a Citroen C3 which was very uneconomic and a terrible drive. Had to pay extra to go over the boarder even though I hired it to go there, tried to charge me an extra 69 Euros to do so but it said 25 on the voucher, really annoying makes you think everything is a rip off. "
" Quite an easy way to book, took out extra insurance, the over the border charge I only saw when the voucher was printed. which stooped it been good value. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Should be clearer pre purchase where the pickup of the car is. Makes a huge difference "
" Had to wait for about an hour to get the bus transfer from the airport to pickup, and then it took another 45 mins to get the car as they didn't have one for us. When it arrived the car was very dented and had warning lights for the tyres. Staff were all very unhappy and unhelpful. Just grunted and never explained what was happening. Would never use again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" Car very clunky gearbox but did everything we needed. Had stressful first encounter with toll booths. Still don't know about post-hire charges, such as road tolls, hope it's all ok. Road signs and satnav maps also caused problems! Would probably not rent in Portugal again. "
" No information given about dealing with toll roads which caused us problems "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" very bad service did not hire car and was not able to even move to another date "
" I mislaid my driving licence and so did not get to hire the car whe asked if it could be moved for another date I was refused "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" No problem at all "
" Solving problems fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" perfect "
" service was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Can get very good deals but be wary "
" Over £600 of hidden deposits all taken from my account at local currency rate because I did not have a credit card with me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" When arriving to pick up my car the sales advisor mentioned the car they were providing had a small engine and would struggle up the mountains, they suggested I upgrade the car to a diesel for €59 which I accepted (This is unacceptable itself for the fact that we rent a car expecting the company to provide you with a adequately powerful engine for its surroundings). When looking at my bill during the holiday I noticed I was charged £96 on top of the £80 I paid. The sales advisor miss-sold the upgrade, I was told €59 and when I looked at the bill it was £96 which is nearly double they quoted. I went back to the office to explain the situation and they said that they couldn't help me that I would have to make a complaint by email, they were rude and unhelpful! A terrible company, I now know why they have terrible reviews and will never rent a car from "Goldcar/Interrent" again. "
" When arriving to pick up my car the sales advisor mentioned the car they were providing had a small engine and would struggle up the mountains, they suggested I upgrade the car to a diesel for €59 which I accepted (This is unacceptable itself for the fact that we rent a car expecting the company to provide you with a adequately powerful engine for its surroundings). When looking at my bill during the holiday I noticed I was charged £96 on top of the £80 I paid. The sales advisor miss-sold the upgrade, I was told €59 and when I looked at the bill it was £96 which is nearly double they quoted. I went back to the office to explain the situation and they said that they couldn't help me that I would have to make a complaint by email, they were rude and unhelpful! A terrible company, I now know why they have terrible reviews and will never rent a car from "Goldcar/Interrent" again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Every time I need to rent a car Interrent in Oporto is the first option even if it is not the best price, very helpful and professional staff "
" very professional and kind staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointing. "
" Very slow to pick up vehicle. Not a big queue but very slow serving. Also slow on drop off. Queuing into main road. No real customer service to speak of. Never feel like you get the whole picture regarding costs. Always the hard sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 9
" Overall excellent service and will recommend and use again "
" It would be good to have better lighting where cars are collected to check for previous damage to the vehicle if collecting car in dark very difficult to see scratches etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Slow pick up after a journey you do not want to be standing in a queue for a long time, you want to get the car and start your holiday "
" Very Slow pick up after a journey you do not want to be standing in a queue for a long time, you want to get the car and start your holiday "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Interrent were faultless in Faro, but I was conned at Nice airport by them, adding insurance without my consent. I signed the agreement, which wasn't necessary in Faro, so I had no legal comeback. This was a couple of years ago. This is reason for recommendation of Interrent. It depends on where you are visiting. "
" No issues at all. Good, friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We wait more than 1 hour to collect the car. Apart from that everything was fine "
" Need more staff when is busy "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car issued to us had 22 scrapes, scratches or dents. The rear registration plate was held on with adhesive pads which came unstuck (another car flashed us and when I stopped the plate was falling off. I had to buy some tape to secure it or it would have been lost. The staff at GOLDCAR said it was damaged and charged me €20 which I object to very strongly. I WILL NEVER USE GOLDCAR AGAIN. "
" Staff at Goldcar very unhelpful and very rude. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" it was good. no problems. easy drop off after one week. "
" good comunication and no problems "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Best experience of car hire by far! Thank you "
" Best service for picking up and dropping off a car at Faro in 30+ years of travelling there. A free upgrade was a bonus. Will definitely be using again and recommending - thank you - totally hassle free! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had some experience with a few car hire company s put very pleased with auto Europe "
" Had some bad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto europe are not the problem, its internet and gold car at Faro airport. "
" Took at least an hour to complete pick up of car, very slow service. Car had 15 points of damage on which had to be logged, more delay ! On return had to wait 15 minutes for someone to attend. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" I just love using Auto Europe and have done for many years. Never had a bad experience with them and have recommended them to many many people keep up the good work "
" the staff were great, the car was nearly new - a really good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If faro airport is going to charge for collecting at airport perhaps this should be explained prior to pick up along with alternatives including off airport hire as in previous rentals where one is picked up and transferred to pick up/office close by airport "
" I think the biggest issue was a charge undeclared for picking up car at faro airport that was not disclosed by any communications until verbally at point of pick up actually adding over 33% of the cost of the hire car "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" your company is ok "
" arrived Friday night at 7.30 it took them 9pm to see me there was only two people on the desk. The car they gave me had the middle seat belt broken I did sign to say this was ok but you expect the car to be passing its MOT. Then they charged me 40 euros because I was taking the car back at 5.30am not sure why I got charged this as there was no expense to them nobody was there to take the car back. It was raining when I checked the car nobody to check it with me the lighting was very poor. I make a point not to get a car from GOLD AS they are an awful company when I arrived at Faro Interrent is part of Gold you need to make this clear on your website. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
" Have always provided a good service, but concerned about the 2hr delay clause in the contract. "
" We collected the car at 8.00pm when it was dark. Interrent insisted that we mark all the defects on the car on their form which was blank. They had not marked any defects. On other occasions with other rental companies they have always pre-filled the form with known defects and, when dark allowed us until 12.00pm the next day to notify them of any other defect or mark. Interrent refused to do this and said "by law" the condition of the car is our responsibility as soon as we leave their park. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Didn't like the hidden extras. Was told we had to hire the toll tag or would have to go to a police station to pay for motorway toll usage. This should surely be included as part of the hire...... another €20. We were also told that we would have a €10 block on our card for toll fees, which would be adjusted after the hire term. Some time later an email was sent showing exactly €10 usage. Assumed this was an end to the hire, but another €10 was taken! The follow up email was sent from Goldcar, which had a link to follow if there was an issue..... however, it would not accept my email / reference combination, even though it was the address they had used, and with the exact same reference they themselves quoted. I tried to call, but the customer services number 'from the UK' was incorrect. Eventually got through on the phone and was told I would need to register my query online! Explained the issue, but was then told it was not a Goldcar issue (the statement / invoice was sent by them), and that I needed to contact interrent...... by email! Had lost the will by this stage..... took me back to the previous horrible Goldcar experience, so didn't bother. The real issue was how poorly this was explained at the point of collection, and the fact that the paperwork issued at that time was not translated - had to trust the rep on the desk. Second issue was when the card machine was presented for payment. I admit to not looking at the currency at the time....... it was always customary to be asked which currency you wish to use to pay, but I actually haven't been asked this for years - doesn't everyone now know to pay in the local currency? My card issuer charged me the anticipated foreign transaction amount on top of the payment...... so why did interrent also add on their own % mark up / devious hidden extra? Another name to avoid when scanning Auto Europe's listings in future! "
" Have had a very bad experience with Goldcar previously and avoid them. At the time of booking, hadn't realised the two companies were tied. There were some issues. Car was also filthy on collection, and needed a significant amount of air in ALL tyres! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Easy to book on line and efficient when I had to call them with a query "
" I was not impressed with the extras that the lady on the desk was trying to sell to me. It made no mention in the T & C about a holding deposit for fuel but they insisted that without holding €112 for this I could not take it. This needs adding to the T & C on the voucher. Also having to pay for the toll reader is a rip off which should be stopped "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very good "
" Staff very friendly specially Andre "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As usual Auto Europe were good value and very easy to book with. "
" On pickup the agent made an additional 22€ charge for a deisel car although I had not requested it nor had the agent informed me of this. This charge plus the charge for a toll transponder was made in £sterling without my consent so was more costly than had it been made in €euro. I was able to reclaim the deisel charge on returning the car although I had to insist and it took some time to get Manager's approval. I feel this was dishonest practice rather than an error. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" All good "
" Wasn't expecting it to be combined with Gold car hire "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" I have used auto Europe before with no issues but inter rent I would never use again "
" Staff not helpful and rude, car dirty inside and out, 13 scratches etc on car, no screen wash in car "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" great service fast efficient car had no marks excellent thnaks "
" great service fast efficient car had no marks excellent thnaks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Although the Auto Europe booking experience was hassle free, I wasn't that impressed with their partner Interrent. I didn't like the idea of a priority queue for €20 at pick up, it kept putting us back in the queue. Also nobody available to show us to our car! When paying for other services they never asked if we wanted to pay in euros or sterling! Cost me another 2% in commission. "
" I didn't like the idea of a priority queue for €20 at pick up, it kept putting us back in the queue. Also nobody available to show us to our car! When paying for other services they never asked if we wanted to pay in euros or sterling! Cost me another 2% in commission. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Wouldn't recommend or use again - booked a car with Interrent for a week for my holiday and was unable to collect my car on booked date due to my flight being diverted to another island as it was unsafe to land due to heavy winds. When I finally reached my holiday destination 2 days later (bearing in mind I've booked the car for a full week) I was then denied a car and was told the car was no longer available and repeatedly told I should've called to inform them what was happening (the car rental is based at the airport) you would've thought they would've noticed planes weren't landing! Despite explaining I had other things to sort such as accommodation and to arrange transport back, not once did I receive an apology or even some sort of solution just rudeness and attitude - for example, I explained it wasn't my fault and the response I got back 'it's not mine either' definitely no customer service skills to even give a customer such response! I ended up with no car and no refund. STAY WELL AWAY!! "
" Wouldn't recommend or use again - booked a car with Interrent for a week for my holiday and was unable to collect my car on booked date due to my flight being diverted to another island as it was unsafe to land due to heavy winds. When I finally reached my holiday destination 2 days later (bearing in mind I've booked the car for a full week) I was then denied a car and was told the car was no longer available and repeatedly told I should've called to inform them what was happening (the car rental is based at the airport) you would've thought they would've noticed planes weren't landing! Despite explaining I had other things to sort such as accommodation and to arrange transport back, not once did I receive an apology or even some sort of solution just rudeness and attitude - for example, I explained it wasn't my fault and the response I got back 'it's not mine either' definitely no customer service skills to even give a customer such response! I ended up with no car and no refund. STAY WELL AWAY!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall OK aside from the issues above "
" We booked 2 cars for a slot slightly later than our landing time, as we have been on a delayed flight in the past, and been penalised for a late pick up. This time we arrived a bit (1.5 hours) earlier than planned as plane was on time and luggage reclaim was faster than expected. However we were unable to pick up the car, even though it was already there and ready, as 'computer said 'no'.....This was frustrating as it was quite late at night, and we were travelling with a toddler, a 93 year old and a heavily pregnant woman. Consequently we had to return to the airport and book and pay for a taxi for the rest of the family to take them to their accommodation, and then come back to inter rent an hour later to pick the cars up.... Obviously I could understand if the early pick up meant the whole rental would have then gone into a new 24 hour period, but this was not the case. The inside of one of our cars was a bit dirty (sandy, dusty etc.) Having said that, overall our experience was good. We have booked with you before and will no doubt use you again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very happy with experience "
" Staff at Madiera airport were excellent advising us to upgrade to a more appropriate car for the island "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car hire used to be a lot easier and now is a real problem in Portugal with all the extra different charges for windows wheels etc. There are always extras that appear when you pick. I hire cars often in the USA when I am on business and it is so easy . The Americans would never put up with the stuff that happens in Europe. "
" Most aspects of the rental were fine. However the female member of Staff on the car return was very unfriendly and inspected the Car as if we were some sort of criminals. There was also a problem with the Car that the cover to the Fuel filler was jammed and it took us 15 minutes to open it. I forgot to inform the car return as the this member of your staff was so unpleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Interrent should notify customers of their policy giving them the opportunity of choosing another supplier. Returning to Terminal 1 arrivals is not being returned to the airport. "
" The driver refused to take us to Terminal 2 stating his manager had instructed him to return customers to Terminal 1. My husband, who is 71 and I had a 15 minute walk in 34 degree heat, with bags from where we were dropped at arrivals at Terminal 1 to the transfer bus outside departures. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" Not to happy with picking up car in the dark when we managed to find it in a different compound in the dark NO lighting then having to check the car out for damage with no previous damage report . Only to find when dropping it back they notice 3 pinpricks on the windscreen which we didn't notice when piicking up or when driving it they were miniscule and trying to charge us for a new windscreen. "
" Took ages to register "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Was told we would have to have a diesel on arrival , Then was charged extra 15 euros for an upgrade!! Poor signage for drop off Over zealous on return inspection saw a guy charged for a 1 cm mark on the RUBBER edge of the tyre, just chaos at drop off. "
" Was told we would have to have a diesel on arrival , Then was charged extra 15 euros for an upgrade!! Poor signage for drop off Over zealous on return inspection saw a guy charged for a 1 cm mark on the RUBBER edge of the tyre, just chaos at drop off. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Apart from waiting 1& 1/4 hours to collect the car, computers down, it was first class!! "
" Interent have been a top company to hire cars from, I have been using them for many years, always through a broker, no aggressive selling when you present them with your auto europe paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" efficient service "
" A bit of a delay in handing car back. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" The booking experience was smooth and the price extremely competitive. Clear information and documentation were provided. "
" 1. Staff was a bit confusing regarding extras 2. Car provided was quite dirty on the exterior and with a small but clearly visible damage on the rear bumper. No issues regarding that at drop off but does not give a good impression 3. I opted NOT to have the Viaverde service, however the device was left on the vehicle and when I realised I was already on the motorway. This way I have not been able to pay at the post office and I am awaiting to resolve this issue with Interrent "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" Very helpful staff. have used them for years. Noticed that the cost is displayed first rather than quality. I usually use geurin who supply better vehicles. Auto euarope need to focus on the quality rather than price. They used to provide quality cars. "
" Return of deposit took too long. Try to sell more at counter when purchased previously. did not know that Gold car is part of the interrent group. Car was heavily scratched but the staff said there was no problem as I had full insurance. Misses the point I think. Who would want a heavily scratched car in the first place? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" First class service, nice new car, very pleased with my experience. "
" long wait to pick up the car and advised to take out extra cover for keys, nice car, over all very pleased, will use you again next time we need a hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok apart from the extra money I had to pay for the car I thought was what I rented!! "
" Hi there, everything was ok apart from the car was given to me I think was lower rated that I paid for. I had to pay extra €218 to get a better Vehicle!!! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" A late flight to Faro which arrived early. Whole travel experience ruined by the Interrent experience. We travel to Portugal 6/7 times a year and we like to hire a car from within the airport building. A very unpleasant time and one we won't repeat. "
" 5th in queue to collect car. 2 staff members serving. 1hr 20 min wait to be served. Staff were rude, aggressive, could'nt care less. All 5 customers before us returned as car damage report not completed. We did the same. Many scratches not recorded. Disgraceful service. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Good competitive prices and easy booking "
" Very helpful service and the car we had was great Confusion over whether i had paid for the car to go into spain - i thought i had paid already but i was informed it was just a quote . I therefore did not go to spain The car was a diesel abd apparently there is an additiinal charge however as we had not asked for this the charge waa waived "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Already detailed above "
" The car already had damage to literally every panel and the interior tech wasn't great. If you're after a nice posh car - not the place - but for me it made me more relaxed about the experience and it was good value for the price point. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" As above "
" I dropped my car on 14.8.18 and still haven't had my refund, why? "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" As above "
" Upon ipicking up the car there were issues regarding which credit card I was able to pay the deposit with - once resolved I was told that there was noone to check the car so I would have to do so myself. There were also additional costs relating to rental of a motorway toll electronic device which were only mentioned at the check in desk. Upon return of the vehicle there was a scratch to one side of the vehicle which I accept full liability for. Having paid a deposit of over 900 euros however, I assumed that the costs would be deducted from that. This was not the case - I was told I had to pay for the costs of the damage separately and my deposit would be refunded once the car return was processed. I was also told I would receive an email with full details invoicing the payments made. It is now 4 days later and I have still not heard anything from Inter Rent. I have contacted their customer service team and received an automated response that 'they will respond within 14 days' - during which time I am £850 out of pocket, with no communication from the party holding my money "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 7
" Due to staffing issues, the desk was very busy so staff were unable to help as much as I would like. I felt intense pressure to buy additional insurance from the company despite me saying several times I had separate insurance. "
" The car had many scratches on the outside and several holes on the seats inside. No staff available to show us to our car or help when I couldn't get lights to work. Car was nice to drive and very good fuel efficiency. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Always great with Auto Europe "
" 40 minutes waiting for the pick up! The amount for deposit different than the contract Two different deposits! Still not received any deposit back to my account The front desk guy not professional Contacted the Interrent before and did that they will accept AMX, when arrived the guy said that he couldn't accept AMX!!! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Aside from the hard sell by Interrent on additional cover (writing on my inspection document in capital letters that I was uninsured), overall I was pretty happy. Very good value. "
" Quite professional although they made a big play that the insurance cover etc provided by yourselves had little value and tried to persuade me to buy additional cover at quite a high price. Also car had no spare tyre nor did electric tyre air pump work. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Had to wait two hours way too long to wait! "
" Waiting two hours I feel is unacceptable! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Auto Europe - easy to use. Shame about the company that actually gave us the car. "
" Was told by the company that I needed to pay more. Otherwise would need a 1,500 deposit. Took him 15 minutes to find the reservation. Nothing was clear. Shrouded in secrecy. Invoice did not match what I paid and when questioned it I was asked do I want to pay more? Also was upgraded without being asked. When you have a toddler who has had no sleep, all this was not helpful. Drop off was good and efficient. Staff member spoke great English. Desk member did not. I have used goldcar in the past and they were good. These guys have some work to do. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Please see question 3 "
" To be honest we are not very happy with our experience. When we arrived at the airport we called the number on the voucher but no one answered the call and after trying a good 4 times we decided to call the uk number. Then after being on the phone with someone for over 20mins they finally reached someone in Porto. The person we were meant to meet was supposed to be waiting by the car rentals stands but there was no one there. we had to ask around and finally got told that they were outside of the airport. The lady who was wasn't polite at all. When finally got to the car rental pick up. We were given a vehicle that didn't seem to have been cleaned properly. The windscreen was filthy but as we had been waiting so long to get out of the airport we decided to not say anything and just get on with our journey as we had our children with us and we didn't want them to be hanging around a car rental on their holiday. When I tried to clean the windscreen we found that there was no water to clean the windscreen at all so I had to fill up the bottle myself. Near the end of the holiday while I was parking the vehicle my partner noticed that the rear tyre was delaminating on the inside. This is not what I or anyone would expect from a rental car especially for families with children. I would really appreciate someone to get back to me on this as this is unacceptable. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Additional charges not highlighted beforehand Car broke down "
" Extra charges not highlighted "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" I would like to know the total cost for car hire when booking, including the hidden extra insurance!!! on pick up of vehicle. "
" We had to wait over hour to be seen by counter staff to pick up the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Good backup service "
" Despite having purchased a zero excess policy from Aotoeurope the Interrent counter staff insisted I purchased a zero excess policy with them or I could not have the car. I contacted Autoeurope who sorted the matter out within 2 days which was impressive. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Very pleased with our car. Our late pick up went smoothly. Prompt drop off and collection to airport. "
" Shame have to pay additional charge to go to Spain. The information regarding the toll charges could have been clearer "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Tried to sell us lots of extras. We waited 50mins in queue (only 3 people in front of us) 3 customers at desks. When we finally got given the keys, we were handed a piece of paper with picture of car, totally blank. Told to go outside in the dark to check car over for dents & scratches and mark them on diagram. Impossible task in the dark. No outside lights in car park. If we missed any scratches, we would have to pay for their repair. Not impressed. "
" Tried to sell us lots of extras. We waited 50mins in queue (only 3 people in front of us) 3 customers at desks. When we finally got given the keys, we were handed a piece of paper with picture of car, totally blank. Told to go outside in the dark to check car over for dents & scratches and mark them on diagram. Impossible task in the dark. No outside lights in car park. If we missed any scratches, we would have to pay for the repair. Not impressed. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Dissapointed ar the stress coarsed "
" The car was great drop off great But partly my fault I booked it in my name I do t have a credit card We spoke to interrent about this wanting to add either my husband as main driver or my dad they said we could but it would cost us £300/£400 euros extra for this change if my husband went on it it was just one name change and it washis credit card that paid for it in the first place this was very disappointing and very stressful at the start of our holidays the staff wouldn't even consider any other way around this We have used interrent before and they were great but I may not use them again because of this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" as above "
" Recently hired a car through auto europe, who used INTERRENT in the airport. I have traveled over 20 times to Portugal in the past 10 years and have never dealt with a company who were so appalling I had to write a review to warn any one who use's this company. On arrival you are to take a ticket ( advised by other rental users), 2 hours later I was given a car, the lady wrote in large letters on top of the form I was given NO INSURANCE. I had to go out and find the car and then document the scratches and dents and defaults myself, and then go back and agree the damage ( I had basic cover and knew the excess I would have to pay) There was not enough room on the diagram to document the damage. I then got a young lad to come out and agree the damage ( he said he would not accept the car if it was him). Back to see the supervisor who basically said there was no other car and i would have to accept it. After saying that this was not acceptable and played up, they gave me a car which I could say was ok for my time in Portugal. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" not happy "
" very expensive after being told it would be better to have diesel instead of petrol on line not given the option so cost us a extra 110 euro then got persuaded to have extra insurance for 160 euros again not clear on line so having to do that twice for both cars was a lot of extra expense not budgeted for the holiday "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 6
" After tens of locations with Autoeurope for many years, I had a major in the last one... "
" Interrent misled me telling me in case of any problem with the car I had no right to any help in order to sell me a insurance. Reading my rental terms and conditions with Autoeurope I noticed already have all this cover from Autoeurope. I have paid 109,76 for nothing... "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" In interrent I been told that your insurance it means nothing to them "
" Staff horrible to people. Had to do full insurance only because I have cash to pay and no credit card I never used "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Shocking service "
" Never even used vehicle. Not in insurance. Left 1000 Euro deposit before car was checked. I refused to use car as was covered in scratches / dents and did no want to be responsible for the vehicle. Was transferred back a less amount than deposit placed and still charged for use of car. Even though we never even opened doors. I would like refund on this!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I wouldn't recommend interent to my worst enemy "
" Terrible counter service - I was kept waiting for almost an hour, with only 4 people ahead of me. I have complained to Interest directly but, their service is the worst I have ever experienced. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" After 4 weeks of emails to Autoeurope (with only automated responses) I'm still awaiting to hear about a dispute with rental company. And it's impossible to get through on the phone. Wouldn't use them again "
" Off airport, even though listed as on airport. Pick up was fine. No one there at drop off, even though was listed as being open on Autoeurope, so had to walk 20 mins back to airport "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" After all the above exerience autoeurope said cannot refund me and not replying to my e-mails. Already have told 10 of my friends about this experience and they find it discgraceful. Never had problems with a car hire before and renting for many years. Do not know what has changed but NEVER gonna be using autoeurope again "
" auful! Tried to call numerous times to inform that I was gonna be late not answering, then said they will sort out when I arrive and asked me to pay same amount of money for insurance to have the car. Being with a 3 and a 6yrs old did not took into consideration my call about coming in 3 hrs instead of two and thus did not had a car. Auful experience from both interrent and autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" See above.... same "
" The advice on the contract was that the office was in the arrivals hall. It isn't. Its outside so it took ages to find. Then with only 2 staff it took over an hour to actually get served and then we ended up having to take the extra insurance which we didn't want to do as our card was declined. There was more than enough credit on it so obviously we were not happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" N-/a "
" Pick up was a terrible experience. Slow, short tempered staff, additional unknown costs & kit rested not available or tested. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very easy, very satisfied. Lady on the counter on pick was very efficient, and pleasant. "
" Satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" It was a rip off. Ill never use auto europe again. It was a very bad experience "
" Terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Car was not in good condition and could not cope with the mountain roads in the north of portugal "
" Car was not in good condition "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" ... "
" .... "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" overall good and would recommend "
" Really busy and chaotic at drop off but it is a busy time of year! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Ok. "
" Ok. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I had booked 2 cars for a 1 week holiday in Porto with my family. Our Ryanair flight was delayed by 2 hours and we arrived at Porto Airport after the Interrent office had closed for the night. After many unanswered phone calls to the local company (Interrent) and to (Autoeurope) it was clear that we would not be able to collect the cars nor speak to anyone about this (despite Autoeurope claiming that the line is 24 hour). It would have been impossible to collect the cars within 1 hour, 2 hours or 6 hours of the booking time as that was the middle of the night. My family had no option but to take 2 taxis to our accommodation 30 minutes out of Porto at a cost of €130. The next day, I tried unsuccessfully to call the local number and the Autoeurope number. The only way to return to Porto was by bus – we went to the village bus stop but it did not arrive. Eventually, we persuaded the accommodation owner to give us a lift back to Porto Airport – we arrived at 19:00. There followed a bizarre exchange at the desk involving the Interrent face to face and Autoeurope on the phone (the interrent rep was able to do what I had failed to do repeatedly during the day – actually get through immediately to speak to someone at Autoeurope). Both companies 'understood that our late arrival was not our fault, sympathised, agreed that we could not have done anything different (the flight was delayed after we were already on board the aircraft and therefore communication was impossible). Each company blamed the other for us not being able to collect the cars which Interrent confirmed were still available without first paying an 'unblocking fee' of €190 PER CAR - €380! I could not afford to pay that and therefore was not given the cars. I am now in the process of pursuing repayment of the £575.28 This is the worst travel experience of my life. "
" I had booked 2 cars for a 1 week holiday in Porto with my family. Our Ryanair flight was delayed by 2 hours and we arrived at Porto Airport after the Interrent office had closed for the night. After many unanswered phone calls to the local company (Interrent) and to (Autoeurope) it was clear that we would not be able to collect the cars nor speak to anyone about this (despite Autoeurope claiming that the line is 24 hour). It would have been impossible to collect the cars within 1 hour, 2 hours or 6 hours of the booking time as that was the middle of the night. My family had no option but to take 2 taxis to our accommodation 30 minutes out of Porto at a cost of €130. The next day, I tried unsuccessfully to call the local number and the Autoeurope number. The only way to return to Porto was by bus – we went to the village bus stop but it did not arrive. Eventually, we persuaded the accommodation owner to give us a lift back to Porto Airport – we arrived at 19:00. There followed a bizarre exchange at the desk involving the Interrent face to face and Autoeurope on the phone (the interrent rep was able to do what I had failed to do repeatedly during the day – actually get through immediately to speak to someone at Autoeurope). Both companies 'understood that our late arrival was not our fault, sympathised, agreed that we could not have done anything different (the flight was delayed after we were already on board the aircraft and therefore communication was impossible). Each company blamed the other for us not being able to collect the cars which Interrent confirmed were still available without first paying an 'unblocking fee' of €190 PER CAR - €380! I could not afford to pay that and therefore was not given the cars. I am now in the process of pursuing repayment of the £575.28 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The staff member was very unhelpful. Basically said we would need to pay for additional insurance because we didnt have a credit card but withheld the information that we could pay with our debit card. local Charges applied. However, when refunded we didn't get the whole amount back. Still waiting on hearing from you to explain why as the car was immaculate and I have images to confirm. "
" The staff member was very unhelpful. Basically said we would need to pay for additional insurance because we didnt have a credit card but withheld the information that we could pay with our debit card. local Charges applied. However, when refunded we didn't get the whole amount back. Still waiting on hearing from you to explain why as the car was immaculate and I have images to confirm. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Good for price but the broker system of essentially washing your hands of anything to do with the cars/rental agencies is a bit unhelpful if something goes wrong "
" Interrent seemed fine in terms of the rental other than the fact they rented us a car which was subject to a product recall regarding seatbelts and never mentioned it at any point! They then emailed us to notify us of the issue, which seems a pretty sneaky way of telling us about the issue after the fact - I would have asked for a different car if given the opportunity, as the issue with seatbelts related to the backseat where my two small children were sitting! Needless to say we were very upset about this despite being assured the car was still legal to drive and safe. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" The service from Auto Europe was fine "
" It took nearly 2hours to get the car by which time it was difficult to verify that there was no damage as it was dark. The car was brand new and very good but the air conditioning did not work. They tried to sell me all sorts of insurance and insisted I had a box activated to pay for tolls charged me 14 euros then charged me 6 euros for the tolls anyway. Very Dissapointed with the service. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" I found it unacceptable and borderline bad-faith that upon booking a car with auto-europe, the conditions state that the driver must present the card used for the booking to pick up the car, and at the counter, they refused the card used due to it being American express. The counter staff was only able to apologise that this was not a condition mentioned upfront, and that it was only state in the voucher, to which the client only has access after completing the rental and made payment. The vouchers should not be adding additional conditions to the rental agreement, as the customer would already have gone through the conditions applicable to their rental before confirming the payment. This is an unfair practice that is costly to the customer. It appears as though this is done to force clients to pay the insurance excess instead of having it held off of their account, making the rental more than double the original price. "
" I found it unacceptable and borderline bad-faith that upon booking a car with auto-europe, the conditions state that the driver must present the card used for the booking to pick up the car, and at the counter, they refused the card used due to it being American express. The counter staff was only able to apologise that this was not a condition mentioned upfront, and that it was only state in the voucher, to which the client only has access after completing the rental and made payment. The vouchers should not be adding additional conditions to the rental agreement, as the customer would already have gone through the conditions applicable to their rental before confirming the payment. This is an unfair practice that is costly to the customer. It appears as though this is done to force clients to pay the insurance excess instead of having it held off of their account, making the rental more than double the original price. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Same as above "
" I do not like the intense sales for insurance. But your all the same. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The experience was overall very pleasant! Minor thing was that the car wasn't very clean. "
" The experience was overall very pleasant! Minor thing was that the car wasn't very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Nice clean and tidy car.Exactly as ordered.Friendly efficient staff. Many Thanks "
" Excellent,just a little confusing when dropping car back off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Over all car did the job lot of anxiety created by check in being told could have a massive charge from card .car could have been cleaner inside , guy at handover first class. "
" Staff very freindly at collection was told that I should need extra insurance as in the event of any damage to the vehicle it would be taken from my credit card ,thought I had insurance when buying from autoeurope, car not cleaned inside, charged 33 euro for toll reader when told it was 15euro, hand car back very straight forward very polite man checked vehicle ,ideal guy. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Quick and easy "
" Not great. Check-in took nearly 1 hour (although check-out was fast). Mixed experience with staff, some being helpful, others not so much. I was charged 22 EUR for cleaning, which is probably a standard fee they charge to customers (I wasn't warned about it at all). Not serious, don't recommend. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" As above. "
" The process of booking was speedy, however on our arrival to collect the vehicle at Faro airport, the process was extremely prolonged and frustrating. We expected a a Mercedes van but were allocated an alternative make and model. There was not a problem with the vehicle but it wasn't what we had booked which was misleading. There were unanticipated hidden extras, again , very frustrating and misleading. Not the best way to start your eagerly anticipated holiday. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" See comments already made "
" Hidden charges regarding waiver insurance, toll charges even if you do not use the toll roads and no refund if this is the case. Poor condition of the hire car offered. We asked to change it and poor itemisation of existing damage. Many items missed and could potentially be charged to unsuspecting customer. When returned a thorough check was made making the customer feel that they were looking to add charges. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 2
" Good "
" Poor "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 5
" Excellent pricing and I took your advice as to rejecting InterRents efforts to sell me insurance beyond that which I had purchased via Auto Europe. All in all a good experience despite InterRents extremely ponderous check-out procedure. "
" collection process took over 1 hour despite arriving at an off-peak time. Due to it being dusk by the time we were ready to go, with some distance to travel, I overlooked asking the assistant to brief me on the vehicles controls. In my view, I should not have needed to ask. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You have great prices and offers and the gripes about Interrent apply to all car hire companies in Europe. "
" I am constantly amazed at how poor the hiring process is in Europe compared to the USA. It always takes twice as long, is overly complicated and seems very paper orientated. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Everything was good up to getting to Inter Rent, no problem with Auto Europe just your selection of partner in faro. I have property in Lagos and visit every 2 months and only tried Inter rent because of the proximity to the terminal due to me having an elderly relative with me. "
" It took 1 hour 20 minutes to get the car, I entered the building joined the Que and waited for my turn only to be told I should have got a Que ticket from the machine which people were stood in front of and I couldn't see it so I went back to the start of the Que!, they tried to scare me into purchasing additional insurance at Euro 95.00 and told me the slightest scratch would cost me Euro 300.00 I explained that i had a excess policy and they told me it would not cover all damages and again tried to sell me extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" I keep getting emails saying discount offered but prices are not cheaper than the last time I looked without 'discount' "
" They had moved office from the last time we had hired (6 weeks earlier!) Would have been nice to have proper new address rather than just airport! Not everyone hires immediately after landing!!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy process excellent prices "
" Easy process at great prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Didn't like the fact that the shuttle would only drop you off at terminal one so you had to find your own way to terminal 2 "
" Didn't like the way you were blackmailed into paying an extra €20 to facilitate fast track at the service counter purely because they didn't have enough operatives to deal with the volume of customers "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Long queues but no issues "
" Long queues but no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pick up was a bit slow as we waited for approx 10 mins to get checked out of the carpark "
" The car was fine although I was charged for extras and airport taxes which where already included in my rental "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Do your homework before you rent from anyone on the internet. Pressure, bad service and additional charges + scams are waiting for you if you do. "
" I requested a Ford Fiesta or similar. Therefore I was a little disappointment not to get my choice of car. The agent told me that he was giving me an Audi A3 as a consolation which I thought was a free upgrade . What I didnt find out untill afterwards was they charged me extra as it was a diesel car plus a gadget to record any motorway miles I did . Also tried to sell me additional insurance which I had already bought from you but they appeared to have no record of. Returning the car was a very unpleasant experience where the young lady took the sheet where the record of the initial of the car condition was recorded . I will stop there but I would be very reluctant to hire from Internet again I am still waiting to receive my final invoice with the toll charges which should be minimal. I dont like this philosophy of offering cheap prices for rental cars which do not reflect what the final total will be after the hard sell of the extras. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" When I arrived, I was told to call the number to meet someone to take me to where to get the car. No one answered the phone for 20 mins and it was only by chance when I asked a Hertz member of staff to help that she pointed out the guy working for interrent. Then got taken to the hire place and had to get a ticket to wait to be seen. 2 people serving and 15 people waiting to pick up their cars. Would have had to wait 1-2 hours had I not had to pay 20euros to get priority. The car was old, lots of scratches, dents. Tyre pressure warning came on immediately so had to stop to put air in. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Very Good! Worked like clockwork, very fast and efficient. Thank you "
" All very good and provided 2 child seats FOC. Was some additional charges of 31 euros not sure what for but all in all very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Interrent have been very good in the past in other countries but not Portugal!! "
" Checking in to get our car took 2hours nearly as long as our flight- then they tried to sell us every extra insurance going!!! Not a good start to our holiday "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" The instructions and arrangements for finding the car rental on arrival need to be clearer. "
" Fantastic value for money but we did experience a problem at the beginning. We could not find the person at Porto Airport for ages as she had a clip board which said inter rent at the top covered by folded over paper and Reddy (a different car rental company) at the bottom which was the only bit visible. We tried calling the number provided on the voucher and there was no response. We rang the UK number but the person we spoke to was unable to help either. It would have been a 10 out 10 score for everything if the instructions about how to get the car were clearer and if the meet and greet staff displayed the sign clearly. It added an hour to the process which could have been avoided and was frustrating. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" AS ABOVE "
" I will not be dealing with this company again after getting the all clear when the car handed back they have taken 6.11 euros out of my visa card god knows what for also the car had bumps and scraps outside they vehicle and the fan for air conditioning did not work I have been renting cars from faro for 26 years and most definitely will not rent from 'INTERRENT' "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Auto Europe website works well. Shame about the level of service from Interrent. "
" Last time I used Interrent it was an offshoot of Europecar. At Faro it is part of Goldcar, a company that I would never choose to use because of its reputation for poor service. Unfortunately, Interrent at FAO has adopted that poor level of service. It took well over an hour to collect the car which is unacceptable given the number of people waiting to collect cars when we arrived. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very easy to use the site and I got everything that I was promised. Such a bargain - very happy. "
" Besides an initial wait to pick up the car, both at the airport and back at the rental office, the car was amazing and the staff very helpful especially when we had a lot of trouble with the sat nav being in German, and then not being able to locate a rural address that we were staying at. The car itself was virtually brand new and was in great condition. It drove well and the rental office was easy to find for returning the vehicle which was easy and quick. Shuttle return to the airport was a nice touch to finish a good car rental hire. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Approx 8 years ago, we had a similar experience using Gold Car and have never used them again. It seems that Inter Rent are now providing similar levels of service, so we will not use them again. "
" I was not informed by Auto Europe or Interrent that they had changed depot location on 1st June, 10 days before my rental, took us 30 mins to find out we were in the wrong location at car park 4 and a long walk back through arrivals to the Gold Car site. When we got there, a queue of approx 20 were waiting for their cars. Overall we were at least 2 hours delayed over the time we have spent previously. The depot is too small there are very few seats and therefore there where many customers who were tired and very irritated. If this is the level of service on a Monday evening 10th June, I dread to think how the will get through July and August. When we returned the car on the morning of the 20 th June, there was not room to drop of the car inside the compound and staff were struggling to park cars oiut side the compound to allow clients to return cars and catch their flights. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 6
" I have used Auto Europe on numerous occasions and have never had a an issue with the car rental company until this time. I will continue to use Auto Europe but would not recommend anyone to use Interrent again and I would rather pay a bit more for a reputable company. "
" There was no after hours drop off but this was not explained to us. We had to go to the airport a day early to drop off the car get the metro back into town and book a taxi the following morning to catch our flight. What should have been a reasonable car hire turned out to be quite expensive. When we picked up our car the man was very aggressive and tried to sell us an upgraded car and insurance package which we did not need. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" The worse Experiance of renting a car I have ever had, we waited 1h 30min at the counter to collect our car, "the moto is fast collection" it was late in the evening and we have two very small children. The car we were originally given was not as advertised and much smaller, the back seats were broken and completely unsuitable for children's car seats. I had to fight to get a car that was safe to put my children in. Our flight landed at 8.00 and we managed to actually get in a car around 12.30am it's was a complete shambles. "
" The worse Experiance of renting a car I have ever had, we waited 1h 30min at the counter to collect our car, "the moto is fast collection" it was late in the evening and we have two very small children. The car we were originally given was not as advertised and much smaller, the back seats were broken and completely unsuitable for children's car seats. I had to fight to get a car that was safe to put my children in. Our flight landed at 8.00 and we managed to actually get in a car around 12.30am it's was a complete shambles. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems "
" Poor notification that company has changed location. Almost 2 hour wait before able to drive away! Not staff on the desks fault - they were taking a lot of flack from many angry people waiting a long time. Have used Interrent before and was OK - this time seemed very disorganised, provided little update or information. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto Europe have been fine "
" Never again willI use this company I have been renting cars, vans and trucks since the 1970's and this is the worst company I have ever used. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Experience of comparison site good but interrent not so good. "
" Queued for 2 hours at Faro Airport to pick up car - only 8 people in front of me - 3 people serving at desk but so so slow. Staff trying to 'upsell' on everything and trying to scare you into buying extra insurance, not taking no for an answer. I have my own annual excess protection insurance so do not need the extra insurance, but was told 'your policy wont cover you for this....what happens if that etc etc.' Lots of people having arguments with them - they did not take American Express, as stated on line - general bad feeling all round and felt sorry for some people having such a hassle to start off their holiday (and at midnight too). My flight landed at 9.15pm and I got the car at 12.30....never again. It was a good price but would have paid more for less hassle. Comparison site good but Interrent....never again "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Last year I used Auto Europe with no problems, but the car was from Gueron. I would use auto Europe again but certainly not with Interrent. "
" I think it took longer to collect the car than the flight from east miss airport. It was absolutely shambolic. I had been in the queue for over 45minuits when one counter staff member noticed my booking form in my hand. He said I had booked on the old system but they were now using a new system and I had to let people behind me jump the queue until someone could sort my booking out. Absolutely disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" All what I expected, except the wait! "
" took over one hour to give details at the counter! The four assistants only served one other person each while I waited, I have used Interrent many times, never had to wait longer than a few minutes. They still offer good value car rental. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Fantastic service. Highly recommended. Thank you "
" Very professional service. Team members were effective and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Upgraded car. Existing faults clearly identified at check-out. Drop off at airport on return quick and hassle free "
" Friendly staff, located on-site, hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good service "
" Car was great. Took a little bit longer than expected to pick the car up, but staff were friendly and helpful and explained why it was taking longer. Tried to up sell an expensive insurance, despite us having paid for the AutoEurope additional insurance. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" will probably continue to use you, but not sure, reference Interrent. "
" Always good in the past, but not very happy, with being charged more for one extra day, than for the whole previous week, as I missed my flight, and had to return and extend for extra 24 hours. just shows when you got someone by somewhere painful, you can do what you want. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Everything is perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I think auto and Europe have a very bad partner here "
" Interment are very poor firm And are dishonest with made up charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" It went everything nice and smooth just the way i like it and staff were very friendly and helpfull. "
" All went well,staff very friendly and helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" OK "
" They want you to pay for the interior to be vacuumed out , how ever minor . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Would use again. Certainly one of the better car rentals at Faro airport "
" The whole experience was straightforward throughout. Collection and delivery were easy. My only negative was that the car was not in its first flush of youth and had a large number of scratches that I had to note down and get signed off. The inside, whilst clean, had a lot of staining to the front seats. Liked the Company, not so keen on that particular car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Overall i am happy "
" Double check the extra costs at the final agent to avoid suprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Brilliant... For me and my wife is the place to go for car rentals. Easy to use, price advertised always matches the final prices. And there are no hidden fees (mandatory), so very happy so far. Keep the good work "
" I've rented over 20 vehicles over the past 5 years with Interrent and they are very good. Never had any major issue with them... Also in many cases they provide the most affordable deals. However, from time to time, they try to implement new ways of getting some extra money which upsets the customers... This time forcing us to pay a fee of either 8 or 15 € for car cleanup (with the threat that if the car is not returned completely clean they can charge us up to 90€). We didn't pay and they didn't seem to have charged us anything, but it annoying this type of extra fees. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price but not the best experience when one is on holiday. "
" Took one hour to find/get to the desk and check out the car. Although chose the all inclusive rate was thoroughly informed of everything it did not cover. A simple call to sort out any issues during rental would cost a minimum of 300 €. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" overall no issues, all went well "
" no issues as such, personnel helpful and obliging. The car itself was clean internally but there were many miles on the clock and the external bodywork had many scratches/straps. Mechanically the car was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Auto Europe is fast and easy "
" They charge a cleaning fee, this is the first time I have experienced this with a car hire company "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" 45 minutes is an unacceptable amount of time to wait to collect the car especially when it is not particularly busy at this time of year, "
" Failed to correctly log damage on vehicle check-out sheet which created problem at drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Denied all responsibility for the deceitful and unethical charges applied by Interrent. "Not our problem"! is their attitude and they continue to profit from the scam charges applied by Interrent "
" Grossly overcharged by applying hidden charges for unrequested extras. Premium security package ar 19.2 EUR per day - complete rip-off that was not requested but applied nonetheless. I will be trying to recoup this charge through my credit card company or the courts. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" I would like to have been warned about all these extras/options when I selected the hire company. "
" Hopefully I'll be able to find a better company next time. They informed me that the excess cover that I had bought from Auto Europe did not cover most of the damage that might occur to the car. Also they tried to charge me €11/day for roadside assistance and €7 up front for hoovering out sand at the end of the rental, or €14 if I didn't pay it and brought the car back with sand in it. All the extras that they wanted me to pay would have cost more than the original rental package. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Drop off was quite different, (quick) "
" 2 hours to pick up the car with a child is unsatisfactory to say the least. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Value for money yes but not if you are in a hurry. "
" It too far too long to pick up the car as there were not enough staff dealing with the waiting customers "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Quick, efficient, good prices. "
" We collected the car very late, so their late opening hours (until midnight) meant no extra fee for out of hours. Staff were efficient. The car was a Fiat Punto. Quite old and had seen some scrapes but on the whole was fine for what we needed. We took the option to keep the car clean and tidy on return, which is easy to do - this saves 8 Euros. They thoroughly checked the car on return to ensure there was no extra damage, but signed it off happily and also emailed a copy of their report. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Vehicle was fine. The hireing process is messy. "
" Pick up and drop off are off site. Shuttle et c is messy. With a smaller car, it would not have been worthwhile. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Good value for money "
" Good service for an off airport company. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Superb service "
" Superb service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok "
" The car was not cleaned properly and had loads of scratches and dents all over. The insurance is also very expensive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" If you use inter rent I will not use again. "
" No car available. Offered much smaller alternative or paid upgrade to same size alternative. Pick up took over one hour. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" See above... "
" After a speedy pick up at Faro, which was a good start, it went downhill rapidly from there. Thirty minutes wait while agents harassed customers (via selling tactics) from insurance, emergency breakdown fees then the best one, paying options for cleaning the car on return, WHAT? I took the emergency breakdown cover just to get out of there ASAP. I get to the car and inside was grimey and uncleaned how can someone not get a feeling of SCAM going on here. I reported this to the agent and she made a note of it. All this culminated in a nervous rental thinking what 'alleged' fees are they going the potentially heap on me when I return it. I cleaned the car inside and out prior to return just to make sure. A BIG dampener on my holiday and NEVER again. Why are you not vetting this company Auto Europe hence the low score I will give you about re-booking with you again and I've used you many times. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" I regularly use inter rent in Faro, they are friendly reliable and professional and provide good value for money. "
" Easy enough. "
" No problems at all. Friendly Staff. Nothing bad to point out. Does what it says on the tin. "
" I like the clarity given i.e. fuelling policy, kms policy. find website works well. "
" Check in slow but otherwise pleasant and efficient. Would use again. "
" Due to the hot weather, it was terrible inside the car, very hot, no air condition. "
" All round very good assistance, top stars professionals including the driver. "
" Good pick up and drop off. Very easy to find when returning the car. Car was a bit scratched up but otherwise fine. "
" Excellent service in spite of very late arrival "
" good service polite people no problems "
" good service polite and helpful "
" booking process excellent no hidden extras or pitfalls should hi light more fact that tolls have to be paid on algarve motorway and rental car will have transponder fitted which needs activated at a cost of 15 euros plus tolls which will be charged on credit card "
" rented twice now and found check out particularly quite slow "
" Instructions for finding off airport location appalling "
" Easy to navigate the website, with everything labelled clearly and most importantly the prices offered were very competitive. "
" Friendly staff, good quality cars and relatively quick airport transfers. "
" All staff at Interrent were friendly and polite. However I was disappointed that I had to pay for a full tank of fuel. When I explaiined that I had booked on the basis of take away full, return full. I was told that their policy had changed since I booked this. I showed the agent my booking form which stated this. The agent rang his boss to confirm their policy and I had no choice but to pay for a full tank of fuel. This way the car hire company "gain" the value of at least a gallon of fuel as it is impossible to return a car empty. I have just checked on your website and InterRent is still advertised as "Pick up Full, Return Full". So someone somewhere is misleading the customers. "
" Finding the Rental Return place was a little difficult apart from that all was great "
" Very friendly helpful staff "
" Very dissatisfied with the clarity of the terms and conditions at the time of booking - with regards to additional pay for drop off at different location than pick up. Also the instructions for dropping the car off were wrong, location was very difficult to find and noone explained that it needs to be dropped off not at the actual airport. I will not recommend interrent. "
" Auto Europe was by far the cheapest price "
" Interrent were very professional and efficient, the car they provided more that met our needs,mi travel to Faro regularly throughout the year and I will definitely use them again. "
" Everything worked out very well. "
" Some what disappointed with Auto Europe on this occasion, took ages to respond to e mails, never really answered what was asked "
" The wait for the bus to take us to the depot was quite long but the service was good and the car supplied was of good quality. "
" One of the most dented and scratched, cars that I have ever hired. Had to be very carefull that all the damage was noted before acceptance of the car. Drop off was not as easy as expected, not at the airport,but at interrent depot, After trying at the airport. Please try to ensure vehicles are of a good standard in future. "
" see above comments "
" Insurance policies were not clear. I chose upgraded insurance policy thru Auto Europe. However, I needed to pay addition 68 euros at Inter Rent in order to only block me 100EUR instead of 1200EUR which they told they need to block, because my insurance policy is only Basic... So please work on your insurance explanations... "
" No car on arrival and promised delivery the following morning and didn't turn up until 5 pm Paid for additional cover to be charged again by rental company. "
" As above. Awful customer service and no support offered at all. "
" Couldn't find the rep. Interrent refused to honour the advertised offer from AutoEurope fo free damage waiver insurance and demanded 950 Euro deposit or a charge of 85.5 Euro. They also demanded 90+ Euro for a full tank of fuel for a Fiat 500!!! and additional charge for a transponder to use the motorway that I wasn;t going on. After refusing to pay and heading back to the airport they agreed to drop the fuel and transponder charges. We hired the car but then had the same argument when we returned the car and they again demanded the fuel charge. I request you refund the 85.5 Euro insurance charge as advertised within 7 days to avoid litigation as I intend to instruct solicitors to recover the cost. I will also be notifying the press. "
" As above, this Company are disreputable cheats who try and fleece holidaymakers and should be exposed for their underhand and frankly, illegal practices. "
" Excellent car rental company "
" As a frequent user of your services I'm usually fairly happy with your service. First time I've chosen interrent and it was truly inadequate. Rude, poor staff, waiting and queuing times unacceptable. Please have someone contact me over this matter. "
" The worse car hirer ever, please have someone contact me, truly terrible. "
" found 12v connection for own Sat Nav not working when arrived at resort 45Km away - Had agent phone to request car swop with one that worked and was told I had to drive back to Faro and do the exchage a total 90 Km taking probably 2-3 hours - not acceptable and declined - no credit adjustment offered when car was returned - POOR CUSTOMER RELATIONS in my estimation "
" SEE COMMENTS MADE TO AUTO EUROPE - needs rectifying for other customers "
" The booking process was very good, no complaints. "
" I would use this car rental company again. The Interrent rep meets you at the customer service desk at Lisbon Airport, we were then taken outside to wait for 1hour for the next available shuttle to the car rental office, (which is really quite far away from the airport) we then had to wait again and queue for a further 2 hours before being able to process our booking and collect the car - total chaos! The drop off in Faro was far better organised than the Lisbon set up! "
" Booking online etc was very straightforward. "
" Getting from arrivals to the place where we picked up the car took far too long. From meeting the representative to actually driving away with the car took 2 hours. The administrative process took ages once we were at the desk, despite having filled in all information online when booking the car, it appeared this information all had to be re-entered whilst we were standing there which seems like a total waste of time. We used autocar/interrent again as we had such a positive experience in Bordeaux last year. Whether we will use this company again, I am unsure. "
" Great service - efficient booking, clear pricing and service... Great car and great price... "
" Great service - easy pick up and drop off... Great car and great price... very quick processing... Excellent "
" So far in all 4 rentals I did using a pre paid voucher with autoeurope all were good experience except for one ( the first one) where the rental desk was not opened at the time of drop off and I had to leave the keys with guerin in the airport of lisbon since I had to take a flight early in the morning and the off airport supplier interrent was closed at that time. They charged me 20 for one way. Apart from that all were ok. I would jut suggest to add this info on the t&c the out of hours and the owf. I have always left excess blocked and they unblock it usually 3 days before drop off which is good. Hope u continue to provide good service. "
" The ooh fee or the owf was 20 "
" cars good. staff very helpful and thorough "
" very efficient helpful staff "
" Excellent website "
" Excellent services "
" Very acceptable prices Very kind operators In my opinion very honest as well as I have heard that some rental companies can try to take advantage of customers by saying there are problems with the car upon return when in fact there are not and it is only a money scam "
" Extremely efficient Pick up and drop off at airport as promised They took the car back with no problems or queries I would use again Thanks guys :) "
" First time i have used Auto Europe very satisfied with the service received. "
" Faro airport not busy this time of the year, transfer to the vehicle compound was quick & formalities completed without problems, pleased with the car supplied, vehicle return ok. "
" brilliant service - i never use anyone else now "
" Lovely staff, very helpful, very efficient, excellent car "
" The car was excellent. The staff was very helpful. "
" I was very pleased. "
" Very friendly and efficient "
" Very friendly an efficient "
" You got me a good deal on the car rental but you need to put pressure on Interrent. I was grossly overcharged for the tank of fuel that I had to buy from them. "
" I was very pleased with them in every respect except for the fact that they grossly over charged me for the tank of fuel that I had to buy from them. "
" All okay... 9 out of 10. "
" 48 hour LPG claim could meet the price on the website as sometimes this doesn't match up. The rental was 109.45£ when price had gone down to 105.35£. Anyway received some refund so as for t&c I paid only fuel locally since fuel was prepaid. So total spent was 109.45£ + Full tank of fuel of 79.80£ for 16 days rental and car received was a 4 door Fiat punto. Dropped off yesterday. Had taken pics of any damage the car had at the pick up. Mitigated one scratch in the bottom and they confirmed the scratch was already there from a previous contract since 22 August. So all okay, the car has been delivered without further damage and intact and excess was already unblocked from the cc even before drop off. My 2nd hire and 2nd great experience. "
" Exceptional service, good prices "
" Very good car rental company. "
" A good service "
" An excellent service At airport to meet us, car ready and service excellent "
" Very efficient "
" Very efficient and the most thorough explanation of everything when I collected the car that I have ever been given "
" Great price with excess cover included. Excellent service from local dealer Interrent "
" Excellent service from local dealer Interrent. Prompt shuttle to the pick up and back. All conditions clearly explained and no problems or extra charges on return. "
" Good choice of offers, easy website, beats competition. Should make clear if excessively price full tank fuel buy is mandatory. "
" Had to buy full tank of fuel on pickup; appreciate this is in the rental company's favour anyway at you can't empty it on return, but buying it at 91 for around 45-50 liters, compared to local price, that's 20-25% uptick on top of the excess return fuel and clearly over the top. Btw, when in Algarve and driving a bit suggest you take the Auto-toll-pay option as the hassle with the postal system to pay isn't worth it. "
" fantastic "
" fantastic "
" Excellent site and service. "
" Very good attention and price, but few car options "
" very gud service thanks "
" is my first time i m very hapy "
" very good thank you "
" We liked the fair fuel policy and the booking process was simple. "
" Had booked equivalent of a Peugeot 206 and were asked if we were happy to take a brand new 2 door car so we said yes. When we got the car we had to put the back seats forward so we could get one case in the boot and the car had only a 500litre engine so was very underpowered, even on the motorway where I constantly had to change down to third gear. It was a Fiat 500. Also they tried to sell me another excess insurance at about 10 euros a day, even though I had bought that from Auto Europe. Luckily I declined and left a credit card number as security for the excess. Could very easily have been persuaded to take this, but knew there was no need. "
" Excellent easy-to-follow website with all the information required; simple and secure booking system; great vehicle options, all very affordable. "
" A great service managed by very helpful, friendly staff. "
" ALWAYS AND FOR EVER "
" the company INTERRENT suprises its customers with huge, huge deposit. despite the insurance cover taken it still takes place and it is in the T@C. mind the wording. inspection of the given car is strictly necessary in this case and please, advice future customers the seriousness of it. in capital letters. despite of this they offer the cheapest affordable prices and there is an excellent personal service as well. REQUEST THEIR SAT NAV, DON'T RELY ON YOURS regards, stef "
" The increase in transparency in the fee schedules has been very welcome "
" Low cost - took 10 mins to find the representative at the terminal on arrival; reception building could do with smartening up (and the toilets improved)! Otherwise OK. "
" Excellent service and trouble-free motoring "
" Excellent service and trouble-free motoring "
" I think the 'extras' should be flagged up at booking. EG paying for the motorway tariff box in the car 10.50 for the week. Full tank of petrol with no refund etc. "
" The arrival and meeting process was poor as there was no-one there to greet us and someone from another company helped us. The contact poerson eventually turned up. Actually completing the paperwork and being allocated the car also tok an absolute age as there was only one member of staff. "
" A very good deal with a faultless car. Good all round. "
" I was happy with everything except the location of the business having got totally lost trying to return the car. "
" Easy to use the site. Competitive prices. Clear instructions to follow. "
" On the airport a company`s boy held sign plate only with initials IR. This wasn't attract my attention as I expect to see my name on a plate and waste about 30 min of my time waiting for someone who was there, but wasn't recognizable( it is matter when is nearly midnight). Good points are there are shuttle bus from and to the airport and the cheap price for the car. Which seems to be only cheep thing, as I need to hire baby seat, which cost more than the car itself. Also I have to pay rent for easy pass( via verde) electronic device, which read road taxes when driving on tolled roads. Well,what if I don't drive on such roads- pay money for nothing. "
" Nice to take to someone who you could uderstand. "
" There waiting at airport, no problems at all. "
" Very satisfied on the whole. Strongly disagree with the policy the rental company have regarding fuel. The tank is full on collection (as it should be ) but then you are told that you will be charged 96 when you return the car to refill the tank, regardless of whether it's still 3/4 full or almost empty, it's still 96. It is suggested you "drive around all over" just to use the fuel and get your monies worth. When the whole world is trying to conserve energy and save the planet, you actually encourage your customers to do the opposite. I can understand the marketing angle ( Very low up front price to attract the customer, like myself) but would suggest the full tank thing needs looking at again. "
" AS ABOVE Good collection and return. Would use again if the fuel issue was resolved "
" Excellent site and service "
" Fantastic car rental provider ! "
" A competitive quote for the car rental was obtained. Car had to be returned where collected not as indicated on your voucher however transfer to airport was efficient so no real delay incurred. "
" Good service on pick up at airport and where car was collected. However, the charge for a tank of fuel at 97 Euros was excessive which maybe explains why the original rental discount was attractive and why I have given a neutral rating. "
" Auto Europe used a local firm called Interrent, who we have used before, lots of bad reviews for this company, but apart from the fact you "pick the car up full and returning empty" and then have to pay an inflated price for the fuel (91 for a tank of petrol for a Fiat Panda), everything else was good. We told the young chap that they had bad reviews with regards to people returning the cars and them finding small damage/chips etc, etc to the paint work and then being charged excess for these faults, so we said we would like a very detailed inspection, no problem, returned car after a long rental period & again no problems. Would we use again, yes but give the car a very close going over before signing any papers ! "
" Having to pay for 91 for a full tank of petrol for a Fiat Panda is a bit steep. Local prices were around1.53 to1.65, INTERRENT charge 1.77 plus 12 for the person to fill the car, all adds up ! "
" in most respects i would rate interrent highly. quick pick up and drop off, courteous and pleasant staff and satisfactory car. however 2 issues. they would not accept a debit card to pay for motorway tolls and transponder, they required credit card which i did not have. i also resent paying petrol costs of 90 euros when there was over a half a tank of petrol remaining. this is a rip off. my brother in law used budget car hire for the same price and returned the car with a full tank at his expense. although i have used interrent several times on our trips to faro next time i will use budget car hire. "
" as above but booking with auto europe was very satisfactory "
" in most respects i would rate interrent highly. quick pick up and drop off, courteous and pleasant staff and satisfactory car. however 2 issues. they would not accept a debit card to pay for motorway tolls and transponder, they required credit card which i did not have. i also resent paying petrol costs of 90 euros when there was over a half a tank of petrol remaining. this is a rip off. my brother in law used budget car hire for the same price and returned the car with a full tank at his expense. although i have used interrent several times on our trips to faro next time i will use budget car hire. "
" as above but booking with auto europe was very satisfactory "
" Have used in the past with no problems best recommendation for sticking to a tried and trusted company. "
" Very efficient well organised service. Staff very helpful and friendly. position of car hire firm very convenient to access road from the airport. Car provided was of a good quality and had no problems checking in or out. Would recommend and use in the future .Thank You "
" Very good service "
" It was excellent service from Interrent, they were very efficient and very good cars the best we have ever had "
" Rates were very competetive "
" I was very satisfied with the service I received in Faro and would use them again "
" Excellent site and customer services "
" Excellent service provider "
" Would be good to have known how much the deposit was before and ir rental were insistent that the excess was not covered and wanted it paid for again through them "
" See above comment "
" I was very pleased with the gentleman who dealt with me at Lisbon. I was disappointed that it was not more prominent the charge for a one-way rental. The charge wasn't obvious. "
" inter rent faro was excellent no rip off re insurance ! "
" the best so far, and i have used a lot ! meet and transfer to site was excellent service was excellent straight forward pricing regarding re fuelling and insurance "
" simply the best - will be using you again in april. Quality car and the best deal by far - would recommend every day of the week. "
" Prompt service picking up and dropping of the car - minimal time taken at both ends "
" The car hire arrangements were very smooth. "
" Excellent service but as my hire was for more than 5 days I had to return the car empty of fuel which I do not like at all, particularly as I had 1/4 of a tank left. "
" The overall price was very good and clear options on upgrading the insurance cover. "
" Car collection details were confusing, itinerary said meet in airport lobby, after 30 minutes and a number of phone calls, met shuttle bus outside to be taken to depot. The car itself was very good but we were unhappy with mandatory the bring the car back empty arrangement as we were not travelling far and ended up having to pay 65 Euros for a tank of fuel when we actually used about a 3rd of a tabk "
" the car hire company, interreent are located away from the airport which is very inconvenient and qhuite hard to find - even with as satnav "
" see above....otherwise ok "
" good service, great to have free cancellation as my plans changed and had to fly in different dates than originally expected "
" they charged me for a full tank of gas of 40 litters even though my fiat panda only took 35. The rental fee was very low and they use these "tricks" to make clients pay more. I felt this was very unfair. "