INTERRENT SPAIN Car Rental Reviews

MALAGA, ES - Reviewed by STEVEN - 25 December 2022

" I always use AE as they usually have cheap deals. "

" The only slight negative was the experience at the reception at the airport. I thought the guy was a bit abrupt and of course wanted to sell the added insurance which I didn't need. Otherwise all good. Brand new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by REGINALD - 14 December 2022

" SEE ABOVE "

" SMOOTH EXPERIENCE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CHARLES - 14 December 2022

" Very pleased with the car and service. I always get my own Questor excess and gap insurance before I get a hire car which makes the hire costs cheaper. Interrent in Mallorca are great and Autoeurope provides the perfect way to book. "

" Excellent service, very competitive price. Great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by YASIN - 09 December 2022

" Been using your service for 15+ years and this has really let me down. "

" Company cancelled my booking (my flight had been delayed) , even thought I had rung through to Autoeurope and they informed the desk. I had to pay on the spot for a new contract at 6x the price "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by MARK - 04 December 2022

" Please share. "

" No queues, attentive and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DAVID - 04 December 2022

" Auto Europe have always been a good company to use as a rental broker and continue to be so! "

" Collecting was fine but returning was more stressful. Staff seemed disinterested and under some pressureAuto Europe "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SHAUN - 27 November 2022

" Not great.....as above.. "

" Inter rent is part of gold car, car hire. Internet based so should be more cost effective than gold car but wasn't. Completed everything on line but still had to pay more due to the fact the and go service wasn't working. Not a great experience. more competitive "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by WILLIAM - 23 November 2022

" Rating given based on the need for interrent to repay full fuel deposit "

" Car was fine. I was charged £156 for a full tank of fuel, to be refunded on return. I returned the car with a full tanknof fuel, and only £133 was redunded to my credit card. I would like the difference to be paid. Please arrange this "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by RENNY - 15 November 2022

" Apart from the failure to provide car I had booked all ok. "

" The only car they had in the booked category had a badly damaged tyre. Since there was no spare this would have been quite a high risk. I therefore had to settle for a smaller manual (I paid for an automatic) car which was dissapointing. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 09 November 2022

" Great value, I've rented before from the location and always good value and good service. "

" All great value, car was great, I book certain cars due to my height, the car that was supplied wasn't the same make, but the size and 'fit' worked! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by MARTIN - 07 November 2022

" Very good service "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SULTAN HASSANALI - 05 November 2022

" Auto Europe must accept responsibility in not checking with their suppliers as to where to collect the car - basic Car Rental procedure 1 would hope - so very poor service and made for a poor start to holidays after the flight. "

" The worst service possible. All communication indicated including paperwork that Interrent was at Airport Ground Floor 0 ( photos to prove) Searched all over and also sign posts indicating Floor 0 but no Interrent. Airport Info were clueless where Interrent was . We wasted close to 2 hours before someone at Dropoff said go to Goldcar Level -1 ( missed our friends get together ! At Goldcar we were told that they have mentioned numerous occasions to Auto Europe that collection is -1 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by STEFAN - 02 November 2022

" I haven't had a good experience because I had to pay another 212 euros on top of the 172 pounds paid to Auto Europe and I wouldn't recommend to anyone else. "

" After paying a fortune to auto Europe I have been asked to update the car for only 6 euros per day and I have politely refused. I have been verbal forced to take their insurance because the < puncture and other repairs are very expensive > and despite the fact that I showed him that I have an insurance with Auto Europe.I was afraid that they will charge me when I'm returning the car for a non existent or old scratch. I'm still afraid and I'm waiting for the petrol deposit to be cleared despite the fact that I have all the receipts and I took a picture of the board when I have dropped the car. Beeing nigh I had to drop the car's keys into a letter box without any checks. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by BOTHO - 02 November 2022

" I have no problem with my experience with Auto Europe at all. It is however upsetting that despite a printed confirmation stating the basic insurance cover, that they check in staff at the airport deliberately attempted to ill advise. "

" Hard to rate Interrent here as they were part of Goldcar, so my comments relate to Goldcar more than Interrent. The check in staff were trying to upsell an extra insurance policy in a way that was unacceptable. They were refusing to issue the key for some 20 minutes, stating that I do not have any insurance cover, which is not factual. I am familiar with upselling techniques, however this was intimidating and caused considerable upset. After a full on 20 min argument and a stern warning that they will charge for every scratch the keys were eventually handed out. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ABDUL AZIZ - 01 November 2022

" It was all good. "

" Ellis, the agent on duty, was very helpful and friendly. I ended up taking out the insurance policy rather than paying the deposit. The return was very straightforward too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CORMAC - 30 October 2022

" Been using for many years "

" All fine and I was happy they didn't pressurise me to take out insurance "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 25 October 2022

" See box 3 "

" Car was booked and paid for fully insured with no excess. I now find Gold car have charged me for excess insurance not requested and not mentioned at the desk. Complete con "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by DAVID - 24 October 2022

" Terrible experience with inter-rent / gold car again. Hard sell of their insurance, deposits for petrol and huge deposit for not taking their insurance. Car in shocking state with damage all over making it virtually impossible to record everything. I had to refuse the vehicle and ask for another. This was resisted strongly by them. All made for a very unpleasent start to the holiday. Returned without problem and now how long do i have to wait for the deposits to be returned, who knows. Please someone sort this mess out and provide a better service. "

" Terrible experience with inter-rent / gold car again. Hard sell of their insurance, deposits for petrol and huge deposit for not taking their insurance. Car in shocking state with damage all over making it virtually impossible to record everything. I had to refuse the vehicle and ask for another. This was resisted strongly by them. All made for a very unpleasent start to the holiday. Returned without problem and now how long do i have to wait for the deposits to be returned, who knows. Please someone sort this mess out and provide a better service. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by MIGUEL - 21 October 2022

" all ok "

" everything fine staff first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GEOFFREY - 20 October 2022

" They seem to care about customers and the scams that goldcar get up to "

" We arrived at Alicante to be told that the fiesta we booked was not available and we would have to pay an upgrade,we also paid to have their insurance at 195 euros,we returned the car with a full tank and no damage .I have now been charged for a puncture repair kit, which they claim is missing.I have dealt with goldcar before and experienced problems, so I decided to go with Interent, just as poor as their sister company "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by PHILLIP - 19 October 2022

" See above "

" Part of Goldcars. The instructions said Level Zero was actually down the stairs -1. Only a very small sign for Internet. Paperwork showing markings on car was difficult to read and just a series of crosses on the car. So I had it checked on collection within h took time. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by DENIS - 15 October 2022

" Nothing wrong with the car, collection or return. It was the unexpected extra insurance, which was very unexpected "

" We thought we had paid extra for insurance cover but at the pick up desk they said that was to Auto Europe, not Inter rent. We had to pay an unexpected extra amount on collection. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GERONA, ES - Reviewed by DANIEL - 09 October 2022

" Unfortunately I need to point out that I am very disappointed with the car. There are a number of problems listed below: 1) a warning light is on stating that the vehicle needs a service immediately. Surely this is dangerous an unacceptable! 2) warning light is on saying that 2 of the tyres have low pressure again dangerous (I have had to stop and put air in to make it safe). 3) the general condition of the car is terrible. - there are marks all over the exterior of the car. (Not an issue for me but please note that this is very different to your condition report. I have not made these marks). See attached photos. - the inside of the car is very dirty and doesn't look like it's been cleaned. There is cigarette ash on the seats, tobacco, sticky marks on the dashboard, doors and seats. I am taking guests to a wedding and shouldn't have them sitting on this dirt. See attached photos. 4) The fuel tank is nearly empty. I will replace the fuel that I use but not return full as it was not full when I collected. And to top it all off I have been charged a fine for not returning the car with a full tank of fuel and it wasn't even full to start with. The agent that I am in contact with is refusing to process a refund. Over all very disappointed. Worst experience of customer service I've ever had. A real shame. "

" Unfortunately I need to point out that I am very disappointed with the car. There are a number of problems listed below: 1) a warning light is on stating that the vehicle needs a service immediately. Surely this is dangerous an unacceptable! 2) warning light is on saying that 2 of the tyres have low pressure again dangerous (I have had to stop and put air in to make it safe). 3) the general condition of the car is terrible. - there are marks all over the exterior of the car. (Not an issue for me but please note that this is very different to your condition report. I have not made these marks). See attached photos. - the inside of the car is very dirty and doesn't look like it's been cleaned. There is cigarette ash on the seats, tobacco, sticky marks on the dashboard, doors and seats. I am taking guests to a wedding and shouldn't have them sitting on this dirt. See attached photos. 4) The fuel tank is nearly empty. I will replace the fuel that I use but not return full as it was not full when I collected. And to top it all off I have been charged a fine for not returning the car with a full tank of fuel and it wasn't even full to start with. The agent that I am in contact with is refusing to process a refund. Over all very disappointed. Worst experience of customer service I've ever had. A real shame. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by JULIANO - 29 September 2022

" I want my €40 back "

" The lady charged me €40 for out of time collecting fee. I arrived there ar 10:30pm and they close at 11pm. She was very unprofessional. I don't recommend and I'll never use interrent anymore. Please pay a little bit more and use another rental car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by NICHOLAS - 27 September 2022

" I think Auto Europe should of made it very clear that Interrent did not accept paper licences or UK picture card licences, only International picture card licences. I accept this is in the T&Cs you sent with the voucher but as these conditions are not law just specific to Interrent and not all hire companies, their requirement should be strongly highlighted. Second, you will provide no refund, even a partial refund. As you have not paid Interent, as they do not have the voucher (and I don't have the car), I would have thought a partial refund would have been in order taking into account your element of the original fee for the rental. Again, appreciate the T&Cs allow you to not pay any refund but in the circumstances? "

" Interrent would not rent the car to me with the voucher because I did not have an international picture card driving licence. They said this was a law in Spain. As I went down the corridor and rented from SIXT using my paper licence this was apparently not the case and just their terms and conditions. They could have been more helpful and directed me to SIXT rather than lied. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by CHRISTOPHER - 27 September 2022

" All aspects of the booking went smoothly and changes carried out quickly and efficiently. "

" I hoped I was avoiding the Gold Car company but Interrent appeared to be one and the same company. The problem is that as before with Gold Car I had to put up with a rather aggressive attempt to sell me insurance for the excess, which of course I had already taken out with you. They don't accept 'no thank you' very easily. The car itself functioned ok but had a total of 21 crosses indicating scratches/ damage on the bodywork. Checking back in, however, was fine, as it should have been. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by PAUL - 25 September 2022

" Reasons as above "

" Had I known that I had to collect the car from Goldcar desk then I wouldn't have hired it. I paid €40 to jump the queue otherwise I would have been there for hours. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by RASIT - 23 September 2022

" Unfriendly and aggressive staff. Everybody in the que had problems with them. We had to spent 45 minutes to find the car which was not at the right spot. It was at the different floor and completely different area. "

" Terrible intimidating counter staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 23 September 2022

" told to book direct with car rental company lower cost and better service? "

" awfull service at Palma airport took 30minutes to find the car no handover given "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by PHILLIP - 20 September 2022

" Nothing was mentioned about the additional €40 charge for arriving after 23.00 "

" I did get upgraded, but whilst I was aware after 23.00 I might be charged extra, not overly happy about it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by SIMON - 19 September 2022

" this company is gold car look up there reviews same staff cars etc. "

" very hard sell to take out extra insurance at a ridiculous cost. I was told it will take at least one hour to hand the car back without the insurance that cost twice the price of the car hire. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MURCIA, ES - Reviewed by GEORGE - 18 September 2022

" brilant need a car retail in spain as we travel quite a few times plus a very good price "

" very good 10 out 10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by LEWIS - 16 September 2022

" AutoEurope do not protect the customers, they are an intermediary for the rental providers and it's evident that more could be done to ensure customers get better value for money and they should make a conscious effort to ensure all fees are declared within their quote. "

" Car was covered in scratches. We weren't allowed to take it until we'd purchased their 2 tiered insurance (€180 more). Returned a car with a full tank of fuel only got a partial fuel refund (€148, received £74 back), wouldn't recommend GoldCar to my worst enemy, horrendous experience all round. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by ALAN - 13 September 2022

" very good experience overall "

" It was a very good experience overall "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by PAUL - 12 September 2022

" I was pleasantly surprised with the whole experience, "

" A very professional outfit all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by RAPHAEL - 02 September 2022

" Negative "

" The car was not inspected with me and no one helped at all "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by CHARLOTTE - 02 September 2022

" Quick and easy to book. "

" Waited over 50 minutes to collect. Car provided was old and poor air conditioning. I would likely pay more and go with a different provider next time to have better service and a newer car. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by ROGER - 25 August 2022

" I used to use Auto Europe a lot, and had every confidence. This has shaken it. "

" Staff member was aggressive and bullying, swearing that I did not have full damage waiver and insisting that I should buy theirs. There were other arguments in progress at the counter between staff and irate customers. We had been up since 2.a.m. and I was so exhausted I gave in and paid up. Staff member wrote the wrong bay number in the documents, we spent ages locating the car. Car was good but dirty windscreen inside. No return instructions on the paperwork which led to confusion. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by MARTIN - 24 August 2022

" Poor signposting for Interrent at Malaga. "

" Poor signposting for Inter rent at Malaga. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DEREK JAMES - 23 August 2022

" I changed my booking several times online as the rental price of the vehicle decreased over time. This was very easy to do and avoided having to cancel the original booking. The member prices offered by Auto Europe are very competitive. I have already recommended Auto Europe to some friends. "

" I was offered a Skoda Octavia and commented to the counter staff that I booked an SUV. There were none available. A few minutes later a key for a returned vehicle turned up. The counter staff checked with their manager and gave me an Opel Mokka. I was pleasantly surprised that no offer of additional insurance (which I did not need) was made. Vehicle was in good condition, however did not have a full tank of fuel. I returned it with ~100km more fuel than when it had when picked up. Drop off only required key to be placed in a key box which saved time. Only scored 7 for recommendation as I may have been very fortunate with this booking (i.e. higher vehicle class SUV was provided). "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by GAVIN - 16 August 2022

" I have been using Autoeurope for many years and have recommended them to friends and colleagues, after this experience I am not sure. I booked the full insurance package with AutoEurope and I still had to pay an additional £300 for Insurance with Goldcar/Interrent or I would have needed to pay a deposit of £1400, not a good experience. "

" There was a large queue at Goldcar/Interrent which had a ticket system that wasn't obvious so after some time waiting we realised that we needed to get a ticket for the queue. The car I had ordered wasn't available and I was given a VW T-ROC which isn't the same or equivalent of the car that was booked. I was asked if I would take a manual even though I had booked an Automatic. I had to wait for an hour before I eventually got a car. I won't be booking with Goldcar/Interrent ever again. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by STEVEN - 15 August 2022

" Wish car hire companies did not always scare customers into buying ever more insurance which is largely (bar a couple of instances) causing one to double cover oneself. "

" When I went to the Goldcar desk I was upsold insurance that n retrospect I didn't need - basically gave me some scary numbers if anything went wrong and I foolishly succumbed. Wish I had gone with a rental company direct rather than use a broker. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by ADRIAN - 15 August 2022

" Hidden charges of insurance when arriving at desk "

" Hidden charges of insurance when arriving at desk "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by ANGELA - 10 August 2022

" I have been using Autoeurope for in excess of 15 years and find them excellent in terms of competitive pricing and occasional offers for free 2nd drivers "

" Excellent collection and return service however a bit disappointed with condition of car. Back seat stained and car a bit bashed about with 95000 miles on clock - didnt feel confident of it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by WILLIAM - 08 August 2022

" Good experience overall. Two negative feedback points would be 1. Making it clearer to customers what charges can be expected on pick-up, and 2. there was nobody at the car pick-up who could help fit the child seat that I had ordered. "

" Good experience overall. Two negative feedback points would be 1. Making it clearer to customers what charges can be expected on pick-up, and 2. there was nobody at the car pick-up who could help fit the child seat that I had ordered. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by PETER - 29 July 2022

" On this occasion - experience was poor. Previous experience with autoeurope has been good. "

" Interrent in Ibiza is apparently operated by GoldCar which is to be avoided at all costs (in comparison with Interrent at GVA which has always been perfect and operated by EuropeCar). Asked to pay euro 170 for additional insurances and refused. Was told vehicle was a week old and minimum price for any damage was euro 400. On inspection, the vehicle had done 1800 km and was in a very poor condition with many scratches and dents not recorded on the check out form. We spend 30 minutes marking all of the damage and had the form stamped but the vehicle damage hadn't been updated on their records when we returned. Check out was fine and no additional damage was charged but there was a concern that this was almost fraudulent and certainly not best business practice for car hire. I would avoid in the future. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by MARTYN - 19 July 2022

" Total shambles. Forced into buying extra insurance. Will never use AutoEurope or Hold car again. The car was dented/ scratched in approx 12 different places. Clutch on its way out. Still waiting for the fuel refund !!!!! "

" No one at the airport had heard of AutoEurope, nothing on our instructions mentioned Goldcar. A total shambles, very bad instructions, worst experience ever. We later found out that AutoEurope did not exist but allocated the booking to another company!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 3

SANTIAGO, ES - Reviewed by PATRICK - 15 July 2022

" Staff were very good . Little wait for collection from airport and difficult to find pick up point, apart from this the rest of the process was good "

" Staff were very good . Little wait for collection from airport and difficult to find pick up point, apart from this the rest of the process was good "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by NEIL - 13 July 2022

" G "

" I was told they were taking a deposit, when asked whether I wanted excess protection I said no as I already had it with AE and I now see they have charged me for the excess cover so in effect I have paid twice for it "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANTHONY - 04 July 2022

" Awful- Bad customer service. "

" My flight being cancelled. You provided me with no support at all. I was asking a bit of flexibility. I am a regular customer as I am export director. I can assure you i would never ever order via you again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by WILLIAM - 01 July 2022

" Continued good service "

" Very good collecting and drop off "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by JONATHAN - 29 June 2022

" All good. "

" The wait was quite long and then I received a car with chipped windscreen. Fortunately when I went back to change the car the queue had gone. The lady receiving the car back at Murcia (Eva Maria) could not have been more helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by RICHARD - 26 June 2022

" Overall not bad Much more expensive than last year though understand why Would be enough to put some people of renting though "

" Car abit tired 40,000 km lots of marks on it last years model Difficult to find ready area at Malaga Inadequate signage "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MADRID, ES - Reviewed by ROCIO - 25 June 2022

" The worst experience renting a car I have ever have "

" Horrible experience- because the booking didn't state a second surname- she didn't rent the car- was extremely unhelpful and autoeurope's call centre was closed at 8 pm... wasted the money- couldn't rent the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by MARK - 24 June 2022

" Superb "

" Everything was superb "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 22 June 2022

" All good from Auto Europe "

" They were average. The car was not in good condition. Not very clean. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BILBAO, ES - Reviewed by JOHN RICHARD - 16 June 2022

" Always couteous, knowledgeable and efficient. Very user friendly website. "

" The agents refused to accept my credit card as mine and valid as my full name was not on it as it appears in my passport, but miraculously waived their concerns if I purchased the optional excess insurance. This was dishonest and extortionate as the alternative was to lose the prepayment of the vehicle and recommence with a new supplier. Avoid Goldcar: read Trip Advisor! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FUERTEVENTURA, ES - Reviewed by JOHN - 13 June 2022

" I'm still awaiting my promised refund from AE which has not materialised, with no response to my email despite sending all available proof. Therefore a lower than normal rating for AE. "

" I arrived at the Interrent Desk at Fuerteventura Airport to be met with an actively anti-british customer agent fromt he company. I provided my passport, driving licence and credit card as required/requested. I did not provide my International Driving Licence (I don't need one as per the UK Gov website). The agent refused to supply my hire vehicle as the UK had left the EU. I contacted AE who concluded the agent was being difficult and awkward and I therefore had to hire an alternative vehicle from Auto Reisen (another AE supplier), with no requirement for an IDP. None of the other airport hire companies required IDPs from UK drivers and no UK drivers I spoke to had one. I have had to contact AE to refund my costs and consequential losses for Breach of Contract. Granted, not AEs overall fault but the disgraceful Gold Car?interrent - again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by JACOB - 11 June 2022

" Hidden charges and car not clean will not be using again! "

" Hidden charges at the airport cost me an extra €300-400 Car was dirty "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MURCIA, ES - Reviewed by ALAN - 09 June 2022

" Autoeurope is ok but needs to CLEARLY CLARIFY how the insurance is covered within the rental cost "

" TERRIBLE- they did not recognise the additional insurance cover, which was on my Autoeurope rental agreement and I was forced to pay an additional £145 for their insurance - will never use Interrent again & considering posting comments on Instagram etc "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by MIGUEL - 03 June 2022

" good prompt service "

" no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RICHARD - 27 May 2022

" It appears the counter staff do not take any notice of any booking through a third party agency. I will no be using Auto Europe again unless I receive assurances that my booking is legitimate and will be upheld by the car agency as legit without any further hassle. "

" At arrival. The counter staff. Jose, insisted that I didn't have the correct insurance. Despite me informing him that it had all been prepaid through my booking. Consequently he would not let the car out until I paid for more insurance, 165Euros extra. A very distressing and expensive start to my holiday. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by DAVID - 25 May 2022

" See above "

" Positive. Value for money and efficient staff. Car was slightly disappointing. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by JOHN - 24 May 2022

" I have used Auto Europe many times on the past and recommended them to others and hope my email of complaint about Interrent will be dealt with "

" Complaint Email being sent under separate cover "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by GRAHAM - 24 May 2022

" Return was efficient and emails re end of contract were fast "

" The vehicle had done 47000 km and barely had a panel without scratches or dents. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MURCIA, ES - Reviewed by NICHOLAS - 18 May 2022

" Will most definitely use you again. "

" Although the car was a little aged with age and damage related marks the vehicle itself was more than adequate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by DANIEL - 17 May 2022

" Auto Europe are a great company, they are slightly separate from the car hire company which does bring it's risks "

" I was surprised that interment was the same as Goldcar, a company I vowed never to use again. However the experience was good, I think I'm still shocked about it being Goldcar and this did affect my ratings. Returning the car was not as pleasant as the pick up, staff a bit unfriendly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by STEVEN - 16 May 2022

" The experience wasn't good the car was too small, full of scratches, not all marked and then had the cheek to charge me over 100 euros for another mark that I hadn't made. No body to sign my return paperwork just drop the keys in the box. The bill for repair was emailed to me before i had returned to UK. "

" Gave me a dirty car, and a smaller car than I had payed for and booked through Auto Europe. Tried to sell me a 99 euro insurance when I hadalready taken out insurance with Auto Europe, they told me the insurance wasn't good enough! The best bit is on return when they charged me over 100 euros for damage I hadn't done. This was Goldcar for your information. Pass judgement on auto Europe until they have dealt with my claim. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by JOHN - 12 May 2022

" Terrible experience, I will be in contact to get refund on miss selling of a product. "

" Already paid for full insurance . Sri iced at desk and was I need your insurance as mine was no good !! Paid approximately 190 euros for Express ticket €20( I was told to get ticket, there was only 3 people on front of me?) Fuel ( though I had paid for full to full) Insurance €79 ( which I didn't need) Guy on desk had terrible attitude, made it impossible for me. Very stressful for a start of a holiday! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by MICHAEL - 24 November 2019

" I should not have to wait 11 months to get a deposit back. "

" Still waiting for fuel deposit return "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by VALERIE - 02 August 2019

" The bodywork of car was in a poor condition and I worried about being charged for the damage ,as ther were so many scrapes and dents. "

" I did not like the way staff tried to pressure me into additional insurance. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by SARAH - 31 July 2019

" Extremely poor service, complaint has taken almost a week of emails and calls but still not resolved "

" Terrible service, whole thing felt like a scam and still trying now to get a refund as service not delivered. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ANDREW - 31 July 2019

" All positive.. "

" Interrent where so easy to find and use. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA LINEA-GIBRALTAR, ES - Reviewed by RAE - 30 July 2019

" Others at interrent had incurred charges for services due to the agent not advising / being honest. I am pleased to say that that was not my experience with Auto Europe. I do however feel you should be renegotiating terms with this hire company given the proliferation of flight related rentals at 20:50. "

" The company in Gibraltar close at 21:00 knowing full well that flights land circa 20:40. There are few flights into Gib. They stay open until 22:00 but charge 40 euros if the car is picked up after 21:00. Given the number of people coming off the flight, this is an impossible charge to avoid. The office was full. Many were complaining. Other agents had said there would be no fee. This is clearly a scam to raise extra revenue. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by KEITH - 30 July 2019

" A great price, misleading info given on where to go and find the car, "

" Wrong floor location given on booking email, inaccurate info given by staff on how to find the car, was told the car had no marks on it, once I found the car I had to drive to another floor to find someone to alter the paperwork as there was a big scratch on the front bumper. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by AMBER - 29 July 2019

" Never again. "

" They are con merchants who supply old poor condition vehicles and hit you with additional charges not laid out in the booking. I have sent a complaint to Auto Europe and have yet to receive a response. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GERONA, ES - Reviewed by TODD - 29 July 2019

" The counter staff at Interrent told me they didn't accept American Express for the card block required on this booking, even though this if the payment method used to make the booking in the first place. It seems very unlikely that they would not accept this method of considering it's an international airport. Additionally there was no information provided by Interrent, Gold Car or Auto Europe to say this payment method was not acceptable, if this is in face true. They then proceeded to charge me over and above the insurance I had already paid on the booking in order to take the car and carry on my journey to the final destination. This all seems incredibly fraudulent and taken advantage of customers. Very unhappy with this service and will be following up with Auto Europe to receive a refund for my booking. Auto Europe should share all relevant information about the companies they are working with and the payment methods accepted. Failure to do so results in customers having to pay out additional money unfairly, and they overall service is very poor. I have sent to separate emails to Auto Europe to try to resolve this issue and have not received a response. "

" The counter staff told me they didn't accept American Express for the card block required on this booking, even though this if the payment method used to make the booking in the first place. It seems very unlikely that they would not accept this method of considering it's an international airport. Additionally there was no information provided by Interrent, Gold Car or Auto Europe to say this payment method was not acceptable, if this is in face true. They then proceeded to charge me over and above the insurance I had already paid on the booking in order to take the car and carry on my journey to the final destination. This all seems incredibly fraudulent and taken advantage of customers. Very unhappy with this service and will be following up with Auto Europe to receive a refund for my booking. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JAMES - 29 July 2019

" very good value for money "

" staff friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by GREGORY - 25 July 2019

" See above. "

" After returning the car in perfect condition with no problems and no damage, with the tank filled with diesel (full/full agreement). My deposit was refunded 24 hrs later, the charge was £1520.77, refund was £1368.54. £152.23 short. No explanation, no e mail, no correspondence. It's a disgrace! Stealing customers money. Look on Interrent hire forums. They are dispicable. I have e mailed them with a copy to my solicitor. Not taking this nonsense lying down!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by ZVI - 25 July 2019

" Not clear guidance of how to return car keys early in the morning when office is closed. "

" No clear guidance of the insurance. We found we have to pay approx. Euro 300 for proper cover. Why there is no option to cover with insurance in the UK? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BARCELONA, ES - Reviewed by JOSE - 25 July 2019

" Happy to use Auto Europe but I wasn't expecting to deal with Goldcar and was really annoyed when again and again they do the utmost to spoil your holiday! "

" Sadly and for my horrorINTERRENT is now managed by GOLDCAR and the Barcelona office is the worst experience one can get. They use the most disgusting tactics to sell you extra insurance, charge you for extra like Diesel tax and any extras they can think about. Really appaling and a scandal! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by GERARDO - 25 July 2019

" Autoeurope is great "

" Long wait, wrong information, dirty car. Not a good company "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MENORCA, ES - Reviewed by RICHARD - 24 July 2019

" Staff unable to speak English. Charged 35 euros for a diesel which we were not given a choice about. Had a double tyre blowout and were told would cost £487 approx. This amount successfully reclaimed from our independent insurers as we had paperwork on the replacement car rental agreement. So far over £1060 has been taken from account with no paperwork forwarded or any explanation given. Without paperwork our insurers are loathe to pay the balance and therefore we are seriously out of pocket. I am going to try direct to gold car by email to get paperwork. Can you do anything to obtain this paperwork. Whilst I do not blame you, the agent, this did not work out to be the hire that we expected. "

" This was booked thinking it was interrent - a firm we have used before - it ended up being with gold car/interrent - gold car being a company we would never have booked with. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by SIMON - 24 July 2019

" Please contact us about this issue please "

" Our flight was delayed and we did not have the opportunity to call ahead. We landed 1 hour and 40mins late then stood in the que for 35 mins to be told that our car had not been reserved as we were over two hours late and they had cancelled the booking so we had to pay again with a fresh rental "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 3

ALMERIA, ES - Reviewed by PATRICIA - 22 July 2019

" Very satisfied "

" Very pleased overall. Had seen bad reviews of Interrent but had no problems ar all and would use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MICHAEL - 22 July 2019

" easy to book and compare options "

" Up until car was returned perfect. Felt lied to when returning, car checked in okay, then later receive email saying I owe money for fuel (car was full) "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by STEPHEN - 21 July 2019

" Inter Rent is the same company as GOLD CAR...GOLD CAR being a company we previously had issues with the 'extra insurance'. We will never use Auto Europe again as they sold us an extra insurance which was not at all valid by Inter Rent or GOLD CAR. The last time this same thing happened we were i see to recall refunded and with the promise of this issue being sorted. Clearly that is not the case. So will use another company where the costs are sincere. Auto Europe should of sorted this and been honest. "

" Inter Rent is the same company as GOLD CAR...GOLD CAR being a company we previously had issues with the 'extra insurance'. We will never use Auto Europe again as they sold us an extra insurance which was not at all valid by Inter Rent or GOLD CAR. The last time this same thing happened we were i see to recall refunded and with the promise of this issue being sorted. Clearly that is not the case. So will use another company where the costs are sincere. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by JILL - 21 July 2019

" Easy booing and good price "

" Very slow at the pick up in Mallorca but car upgrade as they did not one in my available class "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JAMES - 19 July 2019

" good service but was confused over what was included "

" I feel slightly confused about the booking, as I was aware that I had upgraded to avoid the excess charges on the booking, yet at the airport was told this was not the case. I would appreciate clarification of this. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MARK - 19 July 2019

" All in my email under 295984. PLEASE COME BACK TO ME WITH A REFUND!!!! "

" I have sent an email with our complaints - 295984 - and I am waiting for a response via email as I cannot call international numbers on my phone. I am waiting for a refund of something we did not agree to on my credit card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALMERIA, ES - Reviewed by HELEN - 18 July 2019

" The AutoEurope experience is always very good. "

" I really do not like this new procedure of giving you a report on collection that shows the car is in perfect condition, and giving you all the responsibility to check the car, mark all the damage and return the form to the counter for noting. This is just unethical. They know the car is damaged at outset, why can this not show on the initial damage report. It's just a ploy to snare the unwary into having to pay for unreported initial damage on return of the vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by LEIGH - 17 July 2019

" Had an awful experience and feel misled. Booked the car and included paid extra for excess. I realised after booking that the place to collect the car closed at 11pm so called up and sat on hold for ages, to then be told that i would need to pay an additional 40euros for late collection. This wasn't made clear on the website. Upon arrival at the car hire place, i was told the excess I'd paid for through Auto Europe ws invalid and meant nothing, and that I'd need to pay 130 euros for insurance. None of this information was clear or made readily available to me. "

" dreadul. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SIMON - 16 July 2019

" Nice car - but felt like I was being ripped-off on insurance and fuel charges "

" At the point of rental, the queue was very long and there was quite a long wait. In addition, the staff tried to sell me extra insurance for £150 for the week which for annual insurance would work out at £7800. That is practically extortion. when i said no, they told me they would put a hold on £1100 on my credit card - also extortion. Finally, they told me the car had to be returned full of fuel and it it was not they would charge me £70 for fuel and an extra £70. Also extortion. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by DARREN - 16 July 2019

" Booking nice and easy "

" Had no idea this was goldcar said i would never use them again hard sell on their insurance, still waiting for my refund on fuel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADRID, ES - Reviewed by ANDREW - 15 July 2019

" The disappointment of having a great deal become a ridiculously expensive one was terrible, and really soured the trip. "

" I got what I thought was a good deal, when I got to the desk I was told I didn't have the extra insurance which I was aware of, they then said they would not just block 1100 euros on my credit card, but actually remove the payment from my credit card and this would be reimbursed, not when the car was returned to them, but a month later, by which point I would have to pay for credit card fees. This is unacceptable and something I have never had to deal with in all my time renting cars whilst abroad. I will NEVER be using interent or goldcar again, and highly unlikely to use auto europe as a result. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by FRANK - 14 July 2019

" I would not recommend you due to my experience but understand it was Interrent who were at fault. I would be prepared to recommend you if you do something about what happened. I tried to telephone you whilst in Spain but there was no reply and I waited 5 minutes before hanging up. "

" Awful. On arrival I was told I had to pay E300 for insurance. When I told them I had my own insurance, the counter clerk said he didn't care and that he had the key and I would only get a car if I paid the money. I insisted on not paying and he was rude to me and said I couldn't have a car at all. He told me to go away and go back to England. It took me nearly one hour of arguing before he reluctantly let me have a car. I had to leave E130 for petrol and E1400 in case of accident. These payments have not been released yet. I would never use Interrent again and he told me I would be blacklisted by him. When I got my car, there was a little damage on the front passenger wheel but no-one around to check it. I took a photograph of the damage if I need to use it. All in all I was very upset at their attitude and at one point he snatched the keys from my hand and I had to grab them back. This employee should be disciplined and he refused to give me his name. I would appreciate it if you could take this matter further and ensure my money is returned. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STEVEN - 14 July 2019

" Auto Europe always ok. Interrent nightmare. "

" Rude counter staff. Over charged by €16 for smart return that I didn't want, but told I had to have it. Car poor condition. Interrent were an ok company but not now. Will never rent with interrent again. Trust pilot reviews say it all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 4

ALMERIA, ES - Reviewed by PATRICIA - 14 July 2019

" Very positive! "

" I was wary of Interrent as there have been bad reviews lately but I could not fault them at Almería & would recommend them & use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by RAYMOND - 13 July 2019

" See above. "

" Easy transaction, good price, decent car, no hassle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by RAFAL - 13 July 2019

" Through your recommendation, I lost almost £300. i won't use your portal ever again "

" I was misled and charged additional over £290 which I was told would be paid back to me once the car is returned which was not the case. This company has a long track record of misleading its clients which have been reported on numerous occasions on trip adviser forum and moneysavingexpect portals. I don't understand why autoeurope would won't to be associated with this bunch of croocks "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by STEVEN - 13 July 2019

" no comment "

" because i did not buy extra insurance at the counter the man was so unhelpful with directions to find the car and it took us nearly 30 mins to locate the car with help from other company staff. otherwise car was great and drop off very easy. thank you "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by JEFF - 13 July 2019

" Short shuttle from airport. All Interrent staff we encountered were friendly and professional. "

" Short shuttle from airport. All Interrent staff we encountered were friendly and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JOHN - 13 July 2019

" No complaints with Auto Europe but should have stated now Interent is now Goldcar & new conditions apply. "

" Always booked with them but not again. Now not part of Europe Car but Gold Car. New conditions we were not advised of . Took money off us for fuel even though we booked Full to Full & returned it full. Not impressed & will not book with them again. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by RICCARDO - 12 July 2019

" Amazing website, frictionless experience "

" Quite disappointing and a lot of hidden costs raising up. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by PETER - 11 July 2019

" Always use Auto Europe in the USA.Never a problem with Alamo "

" Usual Spanish pressure to take out expensive extra insurance (more like a threat!!) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 3

ALICANTE, ES - Reviewed by JOHN - 11 July 2019

" Was wary after dealing with the collection but overall it was a very pleasant experience "

" On arrival tried to force me to buy excess insurance as the insurance I had obtained from you was not adequate. I refused. At the drop off the staff were brilliant and the deposit was removed from my credit card before we departed the airport "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by LAURENCE - 11 July 2019

" Always good "

" Drop off clerk said car is full, no damage, everything fine then charged me €30 for cleaning as there was sand in the foot wells, a minor amount and expected after an 8 day rental? Very disappointing "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CHRIS - 10 July 2019

" despite arriving 1 hour late at the collection desk, the car was not ready. It took them 45 mins to find a car (not the one we requested). We then went to the collection point and were told to wait - everyone else picked up their cars quickly but ours was still not ready, so another 30 min wait. From first contact to driving away over 1 hr, more like 1hr 30 - between that and not the car we choose it was v poor. "

" despite arriving 1 hour late at the collection desk, the car was not ready. It took them 45 mins to find a car (not the one we requested). We then went to the collection point and were told to wait - everyone else picked up their cars quickly but ours was still not ready, so another 30 min wait. From first contact to driving away over 1 hr, more like 1hr 30 - between that and not the car we choose it was v poor. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by MICHAEL - 09 July 2019

" I am appalled by what amounts to customer abuse and will pursue this to the highest levels for compensation. "

" DISGUSTED. False Information ON the Auto Europe Voucher it says that the INTERRENT desk is in Terminal Floor Zero. After 45 minutes of searching everywhere I discovered that the Desk moved about three months ago to another level. Failure to inform clients of this amounts to Customer Neglect. Overcharging The rental I took out included liability insurance; excess guarantee with extensive coverage; VAT theft protection and collision damage waiver. For the 9 day hire with those extras I paid £157.61. Why then at car check in was I charged a further 449.33 Euros (£421.04 GBP) for cover that I had already paid for? Damaged car Having booked in advance why was I supplied with a car that was so damaged? Dirty car Why was I given a car that had not been cleaned between the last return and my pick up? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MENORCA, ES - Reviewed by GRAEME - 09 July 2019

" Online booking ok, but not clear it was with interrent until we arrived "

" Long delay experienced getting from airport to car rental office due to only one shuttle bus running. Additional €150 for insurance was not expected or welcomed. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ELEANOR - 09 July 2019

" ok to use, ok customer service when we had some questions about the booking "

" A very unhelpful counter staff attendant tried to bamboozle us into paying £170 excess cover otherwise pay £1500. There was no explanation what this was for, just that we must pay it and we eventually worked out what she meant, we found the same insurance online for £25, what a complete rip off by interrent. Secondly when we were loading our baggage into the car, we managed to foil an attempt to steal our bags from some thieves operating int he car park. When we reported this to Interrent their response was that yes this often happens - what a disgrace, if it often happens, they should at least warn customers when they collect their keys and also have some staff around to help ward this off "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by THOMAS - 08 July 2019

" Again, we got a better deal through Auto Europe compared to the rates offered by the companies directly. "

" At check in we had to pay an additional €30 which was reduced from what they initially wanted. In the end I gave in just to get my car. The car had a large scratch which was not recorded and we had to find someone to record it. At drop off nobody checked the car and we received an email some hours later to tell us there was no extra charge. On a previous occasion, the company had charged us €200 extra for preexisting damage and it was difficult to get the money back. We will not rent cars from Interrent-Goldcar again! "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 8

GRAN CANARIA, ES - Reviewed by NIGEL - 05 July 2019

" Good value and easy to use as always. Have been using you now for several years, no problems and good prices. "

" Firstly, entirely my own fault for booking the wrong pick-up time, there wasn't a car ready for us when we arrived, but the counter staff managed to find us one in under 30 minutes, so pretty good really. Unfortunately went a little bit awry after that. We went to collect the car, only to be told that car wasn't available by the car park staff! But they did manage manage to sort another out quickly (10 mins), directed us to bay 26, no car! Back to the car park office, where a man scuttled off to "fetch our car" (anther 10 mins), comes roaring back in a small Audi which we piled our bags and ourselves into, and then driven at high speed to another car park entirely to find our car in, you guessed it, BAY 26! Got there in the end! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by LOUISE - 03 July 2019

" Totally spoilt our holiday "

" Didn't inform we needed to pay €1200 deposit and didn't have that much on my card. Very disappointed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by IWAN - 03 July 2019

" Very good experience with booking, just the issue with interrent and Goldcar requires clarity. "

" It was ver disappointing to realise that on arrival at Palma Interrent desk that in facc it was GOLDCAR. After a previous extremely poor and very expensive experience with that company, I have purposefully kept well clear of them since. Again the tried to sell me excess insurance and then told me that they require £1350 deposit which might not be returned for up to a month. Car was good, money was returned with a week. Please advise other customers that it seems the same company. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by JAMIE - 02 July 2019

" The member of staff on the interrent counter at Malaga airport provided me with incorrect information so that I purchased their insurance policy cover. He told me that a new regulation had just come into force that meant that if I were to have a collision then I would be liable to pay back the whole price of the car, not just the excess. Having spoken with AutoEurope and my UK excess insurance company, it is clear that I was deliberately provided with false information in order to take out the interrent policy. I returned to the counter and asked for a refund but was told that no refund could be given. After a stressful hour and a half, I was told that I would be provided with a refund. However, it has now been 2 weeks and I still haven't received a full refund. I therefore wish to make a formal complaint regarding this matter and the service I have received. "

" The member of staff on the interrent counter at Malaga airport provided me with incorrect information so that I purchased their insurance policy cover. He told me that a new regulation had just come into force that meant that if I were to have a collision then I would be liable to pay back the whole price of the car, not just the excess. Having spoken with AutoEurope and my UK excess insurance company, it is clear that I was deliberately provided with false information in order to take out the interrent policy. I returned to the counter and asked for a refund but was told that no refund could be given. After a stressful hour and a half, I was told that I would be provided with a refund. However, it has now been 2 weeks and I still haven't received a full refund. I therefore wish to make a formal complaint regarding this matter and the service I have received. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by HAYLEY - 29 June 2019

" Charged a lot more money when arrived in Spain was told the fee I had paid upon booking online was to just hold the car. Was charged extra for insurance although it stated it was included. Collection was a nightmare not very clear on collection area, delivery was even worse - I've never hired a car from such a disorganised company before. Don't book as they hide costs etc !!! So glad I was asked to give feedback "

" Charged a lot more money when arrived in Spain was told the fee I had paid upon booking online was to just hold the car. Was charged extra for insurance although it stated it was included. Collection was a nightmare not very clear on collection area, delivery was even worse - I've never hired a car from such a disorganised company before. Don't book as they hide costs etc !!! So glad I was asked to give feedback "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by NORMAN - 29 June 2019

" Autoeurope Process is quite simple, but I do think you should make all the additional changes very clear, and also ensure that any companies under the same umbrella company are clearly shown "

" THIS IS NOT INTER-RENT, BUT GOLDCAR IN DISGUISE. WHY NOT MAKE THIS CLEAR UPFRONT?? Even though I had taken out the overriding Auto Europe insurance, Internet insist you have to take their insurance (3 times the value of the hire amount). If not taken then they block an extortionate amount at 1100 euros, and then tell you it can take up to 3/4 weeks to be repaid. Why does it take so long when an online transaction to process the charge take so a few seconds. This is inappropriate trading conditions and the amount should be clearly shown when any booking is made. When I complained at the In Airport Internet Office that some damage had not been recorded, I was told quite bluntly that it was my responsibility to take it down a further floor to the car returns section to be recorded. Why should I have to do the work for them when they have failed to record all the damage. They know where my car is located, s they told me to go there to collect it. It is only in Spain where they make things so difficult, WHY??!! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BILBAO, ES - Reviewed by PHILIP - 26 June 2019

" Everything went well. Car was very badly scratched from previous drivers, but we had the extra insurance so all was well. "

" Everything went well. Car was very badly scratched from previous drivers, but we had the extra insurance so all was well. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 24 June 2019

" I will never use interent, Auto Europe or Goldcar ever again. I'm disgusted with your approach and charges. "

" Complete rip off...extra insurance charges. Extra charge for this extra charge for that and then trying to upsell to a higher model.... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by NORMAN - 24 June 2019

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by PAUL - 22 June 2019

" I have no problems with Autoeurope however I feel that Goldcar/Interrent are not a particularly reliable/reputable firm for Autoeurope to use as they are damaging your reputation "

" This is the 4th occasion I have used Interrent and on each occasion there have been problems over charges, refund of deposits etc. This time I had a problem with the tyre - tyre pressure light came on so I inflated the tyre - later it punctured. I took it to a local tyre service and they showed me the inner tyre wall which had perished and said the tyre had obviously been like that for a while which would account for the pressure drop and the eventual puncture. I returned the car part way through the hire with the puncture and was charged 50 euros (this was deducted twice and I am still awaiting a refund) They also said that I would have to take out a second contract and therefore a second deposit of 1100 euros on top of the original 1200 euros - I am still waiting to see if this deposit has been unblocked. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by JAMES - 19 June 2019

" We were charged twice for insurance, but not given any other options. We paid for this prior to arrival, then were forced to pay a deposit at the airport. On arrival in Palma airport we were informed that the charge we incurred (£296.20), would be refunded if we returned the vehicle with a full tank of diesel. We were informed of the diesel surcharge, but then reassured that everything else would be refunded. We received a refund of only £104.01 for diesel. This is nearly £200, we have just had our first child and cannot afford this extra expense. "

" We were charged twice for insurance, but not given any other options. We paid for this prior to arrival, then were forced to pay a deposit at the airport. On arrival in Palma airport we were informed that the charge we incurred (£296.20), would be refunded if we returned the vehicle with a full tank of diesel. We were informed of the diesel surcharge, but then reassured that everything else would be refunded. We received a refund of only £104.01 for diesel. This is nearly £200, we have just had our first child and cannot afford this extra expense. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MICHAEL - 18 June 2019

" Not happy having to pay another £250 "

" Had to pay another £250 on collection car was badly scratched and pick up and drop off were on level minus 2 which was difficult to find. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 3

ALICANTE, ES - Reviewed by ROBERT - 17 June 2019

" Easy and straight forward. "

" Easy and straight forward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 15 June 2019

" See above "

" I paid what I thought was all I needed to pay before I got to the airport (£115) I was the given the option of paying about £100 plus a charge of £900 on my card in case of damage, even though I thought I was fully covered, or take out yet more insurance and no charge and this came to another £235 with all sorts of other charges added. Then I had to pay £130+ for a tank of fuel which is at most £60. All in all a complete rip off. Last year I hired a similar car in Lanzarote for ten days total cost including all insurance under £80 ! "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ANTHONY - 15 June 2019

" Clearer details needed to find drop off place "

" Computer message came up of air pressure. Problems. The car should not be rented again until this problem is resolved. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by WENDY - 07 June 2019

" quick and easy no problems "

" great prices good service thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by JAMES - 05 June 2019

" I am very dissatisfied. When I booked the car the total rental cost was stated as £45.60 which I paid in advance. When I collected the car at Malaga a deposit was taken of £259.77. When I returned the car there were no deductions for damage but I was only refunded £70.80 why was I not refunded the whole deposit? "

" I am very dissatisfied. When I booked the car the total rental cost was stated as £45.60 which I paid in advance. When I collected the car at Malaga a deposit was taken of £259.77. When I returned the car there were no deductions for damage but I was only refunded £70.80 why was I not refunded the whole deposit? "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JAMIE - 04 June 2019

" Very pleased. I've had problems in the past renting cars where I have not noticed damage when I've picked up a vehicle, and then been charged for it upon return. AutoEurope's refundable excess gives me peace of mind. "

" Fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by HUSSEINALI - 04 June 2019

" I have complained to Auto Europe about the un-authorised charge of Euro 16.15 and am waiting for their final outcome. This will determine whether or not I recommend Auto Europe to my friends "

" I was hassled and intimidated by the counter staff to purchase insurance telling me that I would liable for the full cost of the car and not have any roadside assistance otherwise. I explained that my liability was limited to an excess of Euro 1400 and that I had my own insurance and had to be very firm. The staff member kept on trying to scare me though. I was also told that there was compulsory charge of Euro 16.15 for "smart return". He did not explain what this was except that it was non negotiable. I returned my car full of fuel and did not need this service (I only discovered what it meant after googling it) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by IAN - 03 June 2019

" Auto europe is an easy site to navigate your best deal. "

" interrent/goldcar didnt want to come and check the car at drop off and told me just to leave the keys with them. On returning home they have sent me an email stating they have taken 200 euros for a mark on the rear bumper which wasnt there and on the photo they sent you cant see the reg plate so it may not be the same car so not happy at all with them. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by LEONARD - 02 June 2019

" The second car worked well enough but looked very shabby. The rental was inexpensive but I was surprised at the number of Gold Car and Interrent stickers plastered on the outside which was a poor advertisement for the company. "

" The first car we had overheated within about 10 miles and had to be returned. We then got an old banger with 55000km on the clock, with 33 instances of body damage recorded on the rental agreement, and one odd wheel. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LANZAROTE, ES - Reviewed by JULIE - 31 May 2019

" as usual autoeurope gave me a great deal "

" I was worried about some bad reviews but everything went smoothly and they explained all stages and did not add any charges. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by AIDEN - 30 May 2019

" Autoeurope good Interrent very poor "

" Incompetent staff at Check out had to ring autoeurope and pass them over to interrent where staff refused to give their names as they tried to claim that my autoeurope voucher did not count for hiring the car. They then tried to charge me again for the car hire. The agent at autoeurope put them right, horrible experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

VALENCIA, ES - Reviewed by MICHAEL - 28 May 2019

" I lack confidence that I have not been overcharged "

" On hiring I was charged for an additional driver,a car upgrade and a full tank of petrol. This was explained verbally but not itemised. I am told that the petrol money would be refunded later, I have been sent 'a list of transactions' which shows zero. I am awaiting notification about the fuel refund "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALLAN - 27 May 2019

" Generally pleased "

" We had to wait 20 minutes for the car to be checked on return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FUERTEVENTURA, ES - Reviewed by ANN - 23 May 2019

" Ripped off! "

" Worst ever, still trying to get rip off extras back from the company you use! We have sent you emails etc. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by STEVEN - 17 May 2019

" I would highly recommend auto Europe but not interrent "

" They tried to sell insurance I did not need even trying to sell insurance for the fuel policy stating that I would be charged over 100 euros if the tank was one litre short "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ROSALIND CLAIRE - 16 May 2019

" Good Web site competitive prices easy to use "

" Very marked car and we prefer a return vehicle check so that we know nothing will be deducted from deposit. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 2

GERONA, ES - Reviewed by IAN - 15 May 2019

" Great service. I changed the booking to add another day and Auto Europe provided alternative quotes and managed the difference in cost without fault. "

" Young man on the desk at Girona airport was very friendly, efficient and polite. Due to unavailability the car was upgraded without charge. The car proved to have some noticeable scratches on inspection but the desk staff photographed and recorded the damage without question. Overall very satisfied with Interrent/Goldcar and only marked down from a 10 overall because of the minor inconvenience of the unrecorded damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by KEVIN - 14 May 2019

" If you advertise full insurance you should make sure that it is full insurance as customers do not expect to be told they need to py more when they arrive at the desk "

" After 3 days the car broke down and had to be changed. Also I booked full insurance with no excess however the girl explained the insurance did not cover the bodywork and it would cost €178 extra to have full insurance "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by PATRICIA - 10 May 2019

" Spoilt our holiday "

" THEY INFORMED ME THAT I HAD NO INSURANCE, I had paid for the extra insurance when I booked the car! in the end I had to pay an extra £450!!! will never use this company again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FUERTEVENTURA, ES - Reviewed by HARDEEP - 30 April 2019

" Overall satisfied and happy with the car hire and price. "

" The desk was closed and we were direct to GoldCar desk, which took over half an hour due to queues. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by PETER - 30 April 2019

" See above GPS was expensive to hire (more than one would cost to buy) and it did not work. There was little interest at the airport in my problem "

" The GPS I ordered was new (and expensive) but it didn't work. I am still trying to contact Interrent yo reclaim the charge "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 29 April 2019

" Please see previous comments "

" Whilst sorting out the paperwork to collect the vehicle I became quite concerned by the approach being taken by the counter staff who were very pushy in regard to additional costs for the booking. Amongst other items Our representative was asking for @€28 for refuelling charge even though we were on a full to full rental as per our contract. After we resolved this he was pushing €87 as a fee to get rid of any accidental damage excess which we declined. He seemed annoyed by this and I was worried that the credit card hold of €1400 for any issues could be abused. Therefore on collecting the car ( in pouring rain ) we checked the car thoroughly for any damage and happily there was nothing notable on the vehicle. However upon return of the vehicle the lady who eventually inspected it ( she was taking 10 minutes per vehicle looking at every minute detail ) pointed out an almost unnoticeable mark and the side bumper trim ( of which I have photos ) which she said would be an issue. None of us saw the mark upon collection and none of us would have seen it if she had not pointed it out. Now back in the UK my credit card has been debited for £212 !!!! Which is an absolute joke but I have received no correspondence at all from Interrent explaining the rationale. I will be blocking this payment with my credit card provider until we get clarity of the charge as it is totally ridiculous versus the alleged mark ( please let me know how best to contact you to send the pictures so we can take this further ) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TARRAGONA, ES - Reviewed by WILLIAM - 23 April 2019

" Overall good, but as stated the gearbox was a bit dodgy. "

" Gearbox was clunky, but functional. There was a dent in the car when we picked it up, and when dropped off staff were told, and shown photos, and were great about it saying they knew. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by ALAN - 14 April 2019

" No problems with auto Europe just not inclined to want to use GoldCar/ Interent (they are the same company) again. Shame - as per above the guy that served us was absolutely fine. "

" Our counter staff (Miguel) was great but the other guy was doing a massive hardsell on other customers to buy their excess insurance, to the extent he was saying there were virtually no places on the island they could drive as they couldn't go off the main roads and would instantly be charged 300€ If they did plus a further 300€ if there was any paint chip. Scandalous. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by FRANK - 14 April 2019

" no comment - all went well "

" no comment - all went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALAN - 09 April 2019

" Great service I am a loyal AutoEurope customer keep up the good work. "

" Great value. long wait for pick up exacerbated by trying to sell you insurance previous rentals would tell them you're not going to buy. Awkward on drop off try everything possible to get you to leave without getting your paperwork signed including exagerating the waiting time and just saying ok when checked. Non of that is a problem as long as you know what you are dealing with stick to your guns and make back up videos. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 6

SEVILLA, ES - Reviewed by ALEXANDER - 08 April 2019

" all as expected so will use again "

" Only thing we are not keen on is the lack of signs about having to collect a number when being in queues to pick up cars. particularly when inter rent ticket needed to come from goldcar office nearby. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FUERTEVENTURA, ES - Reviewed by KALVIN - 08 April 2019

" Great from start to finish. Would definitely use again. The littler Fiat 500 was perfect. "

" Not heard of Interrent before. No issues, professional and a good value car hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by NICOLAS - 06 April 2019

" No problems "

" Despite the the reviews it was a good experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TENERIFE, ES - Reviewed by TREVOR - 06 April 2019

" Good all round service "

" Very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PAUL - 05 April 2019

" No explanation at check-in. Over 30 minutes to locate car then a further 30 min to report car damages that were not advised. Very difficult drop-off Goldcar key return located at level -2 at Malaga airport this was not advised. Wouldn't recommend to anyone. Car quite poor a lot of body damage "

" No explanation at check-in. Over 30 minutes to locate car then a further 30 min to report car damages that were not advised. Very difficult drop-off Goldcar key return located at level -2 at Malaga airport this was not advised. Wouldn't recommend to anyone. Car quite poor a lot of body damage "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by PAMELA - 03 April 2019

" Only downside was having to wait 35 minutes in order to pick up the car. Long queue "

" Car - Fiat 500 was great was great. Full to full petrol great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JAMES - 02 April 2019

" Great holiday, very relaxing "

" Very good service x Slow start in picking up the keys but after such a great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by SZYMON - 01 April 2019

" Very cheap "

" Very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GRANT - 01 April 2019

" As above "

" Was really easy to collect and drop off car, I would have liked a member of staff to walk round the vehicle to chef it with me at both, that aside, no problems "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BELINDA - 31 March 2019

" Inter rent is not worth the cheap pricing. "

" The rudest and most aggressive woman I have ever met. The car was old and had more dents on it than listed on the diagram so I had to go and show all the other dents and get them listed. The fuel gage said it was full but I have been charged for fuel. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

TENERIFE, ES - Reviewed by ROBERT - 30 March 2019

" Auto Europe find good deals and get good value for money "

" Good all round service having booked through Auto-Europe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PETER - 29 March 2019

" Very good price no rip offs "

" Counter staff at pick up we're overwhelmed long wait in queue then having to indicate all the damage took time. Drop off was fine no money taken from deposit "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by MARTIN - 28 March 2019

" No issues "

" Quite aggressive counter staff regarding taking out additional insurance. Car was covered in scratches and I took video of damage just in case they tried to blame me for damage. Still not received confirmation that they were satisfied with return of car. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by PETER - 26 March 2019

" I have used Auto Europe on many occasions and have always found their service excellent and easy.The vehicles are always in good condition and very reliable.I will book again with you again. "

" The process of finding level -2 atMalaga airport was very confusing and it took about 5 laps of level -1 to find the ramp down to -2.This is mainly due to very poor signage at Malaga airport. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

GRAN CANARIA, ES - Reviewed by ADRIAN - 21 March 2019

" Maybe next time I will look for additional insurance through another company "

" I originally booked the car through Auto Europe who gave me some rental car companies, and I decided that inter rent was good value, that was until you add on all the extras "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by MARVYN - 21 March 2019

" Paid for car insurance for the week thinking it would save money in the long term but it didn't work we still lost money again "

" Car was returned undamaged and full tank but our card was still charged £252.65 and only refunded £96.80 I can't get hold of anyone to explain this to me "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JOHN - 15 March 2019

" Auto europe is good! "

" Picking up the car was ok - except there were some small marks on the car that weren't on the sheet, and the aerial was lying on the roof. It took a long time to find anyone to talk to. Our main concern was dropping off the car. No one was willing to do the check over the car with us. We assume all was ok (as the car was exactly as we picked it up) but they could say anything!! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 8

FUERTEVENTURA, ES - Reviewed by DAVID - 14 March 2019

" The picking up of car and use and return was ok How ever a refund of £90 less than amount than should not have been taken has tainted my view I have currently had to make several phone call emails and complete forms to recover charges that were not advised I have involved the credit card company as effectively gold car have taken monies without advice or consent "

" Currently disputing un advertised additional cost Costing £90..23 for desiel car charge but no advice Charge for refuelling even though car was returned full and charge as deposit that should have been only held was taken by gold car costing add fee "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by ANGUS - 14 March 2019

" Appreciate you were the broker and my grievance was with car hire company. "

" Ripped off again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by JAMES - 12 March 2019

" Fairly happy with process but having had a bad experience with GoldCar would have preferred not to use them again. "

" Long wait for pickup. Didn't realise that in Tenerife interrent is part of Gold car "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FUERTEVENTURA, ES - Reviewed by HENLEY - 12 March 2019

" Same as above "

" Hello good afternoon My experience with their counter staff at the airport I found the staff was very rude and threatening and their managers when they were trying to sell extra insurance for the vehicle there was making out if you did not have their insurance that you would be paying out thousands of pounds if anything happens to the vehicle all I got from them was that your pay your pay they gave me a car with engine management light on when I took it and told them that is not good for me to take this vehicle all I got it's okay it's just the tyre pressure light was on I explained to them that when there is a warning light on that vehicle should not be rented out like that eventually they agree to change After a bit of an argument about it "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by ROBERT - 11 March 2019

" operative at pick up tried to get me to pay excess insurance even though I have annual and was persistant, if I had not been a regular hirer would have probably paid "

" wasn`t aware they `appear' to be part of Goldcar who I have had several bad experiences with "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by HELEN - 11 March 2019

" I have found AutoEurope easy to deal with and good value for money. "

" Not all the damage to the car was noted on the rental agreement at outset, we had to ask for another inspection. Apart from this, the service was good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by PETER - 10 March 2019

" Always been satisfied "

" Unacceptable one an a half hour wait in the queue at the car hire check out desk. Which is a black mark on the above "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by SIMON - 09 March 2019

" I would not use internet again "

" Unhappy with all the additional charges that were added to the car hire "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FUERTEVENTURA, ES - Reviewed by STEPHEN - 09 March 2019

" Disapointing, unhelpfull and total rip off. "

" Due to a flight delay, we were told our car had been cancelled and gived to somebody else. They said they could supply another car but it would be a lot more expensive. After this he he was no help at all and left us stranded. We are still out of pocket because of no refund, and are looking at legal action. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by KEVIN - 08 March 2019

" very friendly staff "

" excellent only thing was the car had quite a few small dents and scrapes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by KEITH - 08 March 2019

" Good "

" No problems. Needed to check car carefully "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ALAN - 06 March 2019

" Good to deal with never had a problem with them "

" The vehicles number plates were faulty and dispite assurances from the staff I still had problems "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

ALICANTE, ES - Reviewed by GRAEME - 06 March 2019

" I have received the check-in report for the above rental, which is informed me that there was previously unrecorded damage to my rental car & I was to be charged €250.  The vehicle was only used from the airport to calp & return to the airport at the end of my trip. In the interim period it remained in the secured hotel car parking for the entire duration of my stay.  I checked the vehicle before leaving the resort for my return to the airport & there was certainly no damage in the area indicated, which would have been obvious as the alledged damage was on the drivers door  In the photos sent to me the first photo was quite blurred & appears to show some damage to A vehicle. The 2nd photo showed the registration of the vehicle I rented however these photos were not necessarily from the same vehicle.  Because of the blurred nature of the images the extent of any damage wss difficult to ascertain.  I was not present during the inspection and the office had already accepted my paperwork & rental as complete therefore I proceeded to the terminal. It was only after passing through security that I was informed by email of the alledged damage & was unable to return to the rental desk/returns office to verify the damage.  At this point I contacted Goldcar/Interrent by phone to discuss the issue, where I was requested to contact customer services via email  I also compared the check-in damage report with the check-out report both of which are attached & they are identical with no additional damage indicated on the check-in report graphic in the area where the alledged damage is said to have occurred I should not be charged the fee stated as the alleged damage must have occurred after I returned the vehicle not during my rental period.  Goldcar/Interrent have not responded to my email "

" I have received the check-in report for the above rental, which is informed me that there was previously unrecorded damage to my rental car & I was to be charged €250.  The vehicle was only used from the airport to calp & return to the airport at the end of my trip. In the interim period it remained in the secured hotel car parking for the entire duration of my stay.  I checked the vehicle before leaving the resort for my return to the airport & there was certainly no damage in the area indicated, which would have been obvious as the alledged damage was on the drivers door  In the photos sent to me the first photo was quite blurred & appears to show some damage to A vehicle. The 2nd photo showed the registration of the vehicle I rented however these photos were not necessarily from the same vehicle.  Because of the blurred nature of the images the extent of any damage wss difficult to ascertain.  I was not present during the inspection and the office had already accepted my paperwork & rental as complete therefore I proceeded to the terminal. It was only after passing through security that I was informed by email of the alledged damage & was unable to return to the rental desk/returns office to verify the damage.  At this point I contacted Goldcar/Interrent by phone to discuss the issue, where I was requested to contact customer services via email  I also compared the check-in damage report with the check-out report both of which are attached & they are identical with no additional damage indicated on the check-in report graphic in the area where the alledged damage is said to have occurred I should not be charged the fee stated as the alleged damage must have occurred after I returned the vehicle not during my rental period.  Goldcar/Interrent have not responded to my email "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by MARTIN - 06 March 2019

" No further coments "

" Reception staff very helpful. Pick up and drop off staff seemed reluctant to check the car for me. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by MARK - 05 March 2019

" If Interrent are using Goldcar then avoid. "

" I used interrent before and had no problem when it was europcar, but this time it was Goldcar and having a bad experience there previously I hoped it was a one off. Unfortunately not. The full tank money was taken in payment, not a holding payment which meant losing out on the refund due to exchange rates. Further there was another mysterious charge of 15 euro that Goldcar took yet directed me to Interrent to chase. Unfortunately I think the problem here is Goldcar again, but if Interrent are using Goldcar then I can't recommend them any more. However, Autoeurope have been excellent as ever. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by ROBERT - 05 March 2019

" Would appreciate your help in resolving above problems. "

" 1/ Instead of blocking my deposit, they actually charged it (EUR 900) to my credit card. 2/ At drop-off they spotted a small chip in paint-work, probably caused by a stone, and have invoiced me an unreasonable EUR 250 for this. 3/ The majority of my deposit has now been returned, but instead of retaining EUR 250, they have taken 287. 4/ I have sent 2 message to Interrent Customer Services, via their website, but no response received. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

FUERTEVENTURA, ES - Reviewed by MACIEJ - 03 March 2019

" Nightmare that destroyed my holidays. "

" Few years ago I went to Rome for 3 days. I booked a car from Goldcar with the cheapest option not knowing the real cost of rental. After arriving at Goldcar desk I was informed that I have to pay additional 150€ for 40l of petrol. Massive surprise and just that doubled the cost of my 3day stay in Rome. People at the desk were unpleasant and rude. I had no choice but to pay, it was close to midnight and I had my one year old sleeping in my hands. I promised not to rent from Goldcar ever again. A year later I booked from Rhodium and learning from previous bad experience I booked with option full to full. At the airport I found out that Rhodium and goldcar is the same company. Regardless the fact I bought option full to full I was charged deposit of 130€ for the petrol and promised I will receive full refund after returning of the car. After a week of waiting I received only 100€ back. After arriving at Fuerteventura airport Interent office was closed with information that I should attend to Goldcar office. That sounded like trouble and it was. Even though I paid for full to full and excess insurance I was told to pay deposit for the fuel and a block of 1100€ had to be made on credit card. Unfortunately I had my card stolen and my wife card was not accepted (month earlier we had no problem with that on GranCanaria). I called the office and asked for amendment on main driver to change it to my wife name, I found out it's not possible. I was asked to pay outragously high additional 170€ to be able to rent the car, making total cost of £250 plus deposit for petrol of 66€ . That's over £300 for weeks rental. I left without a car. This extremely unpleasant situation put shadow on the whole stay in Fuerteventura, destroying my family holidays and causing problems in my relationship. I am in the process of seeking legal advice advice on this matter. I would like request a full refund for the rental. Mostly because I was made to believe I was booking the car with different company than Goldcar but at the airport I was told by Goldcar attendant that Interent and Goldcar are the same company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FUERTEVENTURA, ES - Reviewed by JOHN - 02 March 2019

" Easy to book and prompt response to email query about the issues raised above. "

" The Interrent charged €800+ deposit to my CREDIT card even though I got confirmation from them that the amount would be blocked. The refund payment was prompt but there was still a difference due to FX charges (not credit card charges). Also, there was an amount of €13.17 ("Smart Return") plus associated 8% airport surcharge (€1.05) on the Interrent contract that was not made clear by either the Interrent staff or the Auto Europe voucher. Not good. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CLIVE - 01 March 2019

" Very positive, from pick up to drop off "

" The entire car hire experience with Interrent at Madrid Airport was very positive, I would recommend the company without reservation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by VERNON - 01 March 2019

" Once I found the desk and then the car everything was fine. "

" The car hire desk was VERY difficult to find. I eventually found it a very long way away from the main concourse. Most airport staff I spoke to had no idea where it was! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JAMES - 27 February 2019

" Aggressive behaviour of staff to several different customers "

" Why have gold car charged me £16.74 when I have email documentation from them that the car was returned with a full tank and no observations "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

GRAN CANARIA, ES - Reviewed by LEO - 27 February 2019

" The initial booking was very straightforward and had it not been for the delayed flight the whole thing would probably have been fine. As detailed above I had no choice but to change my booking and the car I ended up with didn't really meet my needs. Possibly this was a case of it being the only one available (although the collection lot was very well stocked so I'm sure this wasn't the last car on the island). All in all I have mixed feelings. Although initially dismissive, once I had expressed the urgency of the situation, the person I spoke to on the phone was helpful in resolving the situation. I will concede that what I took for apathy was possibly a reflection of his understanding that my situation was easily resolved. Likewise I don't know if the car I was offered was the only option or the first. As I say, a mixed response. Some bits went well, other bits less so. "

" I am completing this on the assumption that this relates to Avis - if I have that wrong, please disregard. Keeping this as brief as possible, my flight was delayed and arrived after the desk for my original booking had closed so I was advised to cancel this booking and get something else. That all went relatively smoothly, but when I went to collect the car I found the Avis staff to be initially very unhelpful. There were three staff in attendance and two separate queues, one inside baggage reclaim and one outside. Rather than split the three staff between the two windows they focused solely on one of them and told the other queue that we'd just have to be patient. When I was finally seen to I was left with a feeling that I had been conned with the insurance package. Yes, I realise that it was optional, and caveat emptor, etc. but it was extortionate compared to what I had originally booked, coming to more than the cost of the rental. Once I had a chance to think about it I felt as I had been taken advantage of, my stressed and tired state exploited by the counter staff. On the strength of this I am likely to avoid dealing with Avis in future. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by MARK - 26 February 2019

" Easy location and quick service "

" Easy location and quick service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LANZAROTE, ES - Reviewed by NIGEL - 26 February 2019

" Auto Europe is very easy to deal with. "

" Long queue at the desk to enter details already entered on the web site. Car was good and the return was easy. Initially charged €80 for fuel only reimbursed €64 even though the tank was full. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by LAURENCE - 26 February 2019

" I have used Auto-Europe on many occasions and the booking process is quick and easy, and the quality and price of the car were again very good. "

" This is the third time I have rented with Interrent and I have been happy with the car, price and service all 3 times. This time the car was of a good quality and the pickup and drop-off processes were both quick and easy. It is also appreciates that Interrent send through confirmation the same day that there have been no issues or additional costs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JOHN PETER - 26 February 2019

" I was upset to find I was charged 30 euros because the car was dusty,. Spanish roads are dusty - I do not expect to be penalised for this. I will be contacting Trip Adviser and expressing my dissatisfaction "

" I was upset to find I was charged 30 euros because the car was dusty,. Spanish roads are dusty - I do not expect to be penalised for this. I will be contacting Trip Adviser and expressing my dissatisfaction "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by GERRY - 25 February 2019

" No problems "

" It's now combined with Goldcar which will be bad news in the summer or busy times as will have long queues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MICHAEL - 25 February 2019

" Auto Europe really helpful from start to finish. Good prices and excellent vehicles. Everything very clear to understand. Will use again. "

" On arrival at Alicante Airport we were dealt with almost immediately. The receptionist was very helpful and professional. The vehicle was spotless and quite new. Definately recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by PETER - 24 February 2019

" Easy to book and good value. "

" All went according to plan. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ARRECIFE, ES - Reviewed by MICHAEL - 24 February 2019

" It was really Goldcar. The counter staff initially tried to take a deposit of €1400 instead of €900 and told me (also wrote down) that 75% of hire cars are involved in incidents and use the insurance excess as its "high season". Obviously none of this is true and was an unscrupulous attempt to get his commission. The car was a cheap Citroen, but for the Chinese market, not a Ford Forcus (or similar). "

" It was really Goldcar. The counter staff initially tried to take a deposit of €1400 instead of €900 and told me (also wrote down) that 75% of hire cars are involved in incidents and use the insurance excess as its "high season". Obviously none of this is true and was an unscrupulous attempt to get his commission. The car was a cheap Citroen, but for the Chinese market, not a Ford Forcus (or similar). "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GRAN CANARIA, ES - Reviewed by LOUISE - 23 February 2019

" Worst car rental company ever! They are just a scam and will find any way to get money out of you. "

" When arriving at gran canaria airport I was told that we did not have insurance and that we had to pay a £800 deposit (as you can imagine that was not a good start to my birthday holiday). I showed them my booking confirmation that stated that I did in fact have insurance yet they still told me I didn't and I still had to pay the £800 deposit. After arguing this for the best part of half an hour we gave in and paid the £800, this was not all though... As I put my credit card into the machine I noticed that they had put £900 on the machine, I told them that they had made a mistake by putting £900 instead of £800. They then told me that the extra £100 was a fuel charge so that if the tank didn't come back full then we would be charged for it (we had hired a standard 1.2 fiat 500 for 3 days, which would have cost nowhere near £100 to fill to full). After paying the £900 deposits we then went to the car with our damage report, the damage report that we was given had 4 'x' on where the damage 'was'. We didn't get to the car until 8pm so it was really dark out with no lighting on the car park, our car was a dark blue colour so it was almost impossible to see the damage on it. After walking around with our phone torches we found over 20+ extra bangs, dents and scrapes. We then did the half a mile walk back to the rental desk to ask if someone could come and do a new damage report. At this point the first night of our holiday was a right off as we still needed to get to our hotel. After waiting an extra 30 minutes someone came to do a new damage report and we started finding more and more damage on the car. After sorting the damage we was on our way to enjoy our holiday. When returning the car no one come to check and we was told to put the keys in a box on the car park. Once we had returned home I started having issues with getting my money for the deposit back. They sent me an email about getting a final settlement for the car, this email was worded in such a way that l was to pay them for damages, but when I called them they said that all of the money would be refunded to me in 3-5 days. After 3 days I had half of my money refunded, this made me question if I was getting a full refund. I am still arguing with them and trying to get all of my money back on my credit card before charges me extra for using it. They are now saying that we have damaged the car and owe them €430! The car was left on the secure hotel car park for the whole holiday. We asked for a full damage report and the man that was doing it got sick of doing pictures so said that most of the damage that was already on the car didn't count because they were less than 5cm when they wasn't. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by CHRIS - 23 February 2019

" Never had any issues using auto europe "

" In Lanzarote, Interrent works with Goldcar... Was working with Europcar last year. Super long waiting, customer rep not very cheerful. Had to insist to get my sign out bill... As staff didn't seem to want to work! "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by PHILIP - 23 February 2019

" Takes a while to be seen by desk staff, but ticketing system works well. "

" Excellent service both collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by KAY DUXBURY BATESON - 22 February 2019

" I always use autoeurope and have happily recommended the site to many friends "

" The staff were nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOHN - 22 February 2019

" I would recommend auto europe, but be VERY wary of the expensive insurance extra's that the counter staff pressurise you into taking. I am still waiting for my deposit to be returned "

" very pleased with the booking process, but felt misled by the cost of additional insurance which I refused, Left a deposit of #950 pounds which will not be returned for 30days after return of vehicle. this was not made clear at the time of booking. the car was old and very scratched at point of pick up. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by ROB - 22 February 2019

" I have never had a problem with Auto Europe and I have used you for years, its simply that Interrent are taking the p**s by secretly charging me after I have left the country. "

" I have raised a complaint via AE but about interent ref. 15347026 which AE are kindly following up with Interent. Put simply I was on a FULL/FULL deal and for the 1st time ever in over 30 years of renting cars on F/F I was asked to pay the fuel upfront. When I returned the rental everything was full and in good condition and they even sent me an email saying I didnt owe anything but they didnt refund the full value of the fuel and when I challenged this with AE they were sent an invoice from Interrent showing a 'Smart Return' charge of £12.36 which was not mentioned on any paperwork and even when I challenged paying the fuel up front, they said 'dont worry if you bring it back full, you will get all your money back. That is why AE have 10/10 but Interrent have 1/10 although AE need to mention SMART RETURNS on their vouchers very clearly in 'Not Included Prices' if they are a legitimate charge that companies will levvy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by MIKE - 21 February 2019

" see above, otherwise car very good "

" The woman on the desk was fairly unfriendly and told us our insurance policy did not cover us for the excess. In fact it does as we bought an extra policy from yourselves to cover our excess but she was rude and insistent that we would have to pay out a large amount of money if anything went wrong. We did not appreciate being spoken to like that as renting a car can be a stressful and confusing experience at the best of times. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TENERIFE, ES - Reviewed by DAVID - 21 February 2019

" Give people the option of full damage waivers and all other costs up front when booking on line, so that we can make an informed decision. "

" The issue of collision damage waivers and fuel charges should be much more transparent. When you book online you should be offered the full waiver first along with all the charges. These charges seem excessive anyway. As a customer I want peace of mind knowing that in the unfortunate event of an accident there is nothing more to pay, yet I was not offered this. Presumably because I had already purchased collision damage waiver when booking the car on line. This actually meant that 900 euros was levied against my credit card and that's what I would have had to pay in the event of an accident. I also had to tell you the hotel and resort I was staying in. An unscrupulous person could in theory locate my hire car and deliberately damage it to keep the 900 euros. This left me feeling vulnerable. There were 5 families queueing to hire cars from internet, when I arrived. It too about an hour to get my car as only one member of staff was working. It was dark outside and yet I was asked to sketch on a picture all the damage on the car. I missed some scratches because I couldn't see in that light. This also led to anxiety that you would keep my 900 euros, even though I had looked after the vehicle and not caused any damage. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by JULIA - 20 February 2019

" No issues. "

" We had a puncture (new tyre required) and I thought they would rip us off as we got the car for about 8 euros for the week. But no, 50 euros, seemed fair. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by CLIVE - 19 February 2019

" Would not use Interent/ Gold ar again "

" The staff pushed the extra insurance quite aggressively and the car was not in the bay they said it was so had to go back to reception to find out where the car was. The condition of the car was terrible with many scratches which I took photos of ,some of which were not recorded on the invoice. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 2

TENERIFE, ES - Reviewed by MIICHAEL - 19 February 2019

" I have had other vehicles from Auto Europe that have been better than this so I will probably try to use again but will be wary of Interrent. "

" This was the worst condition vehicle I have ever hired. There were too many scratches to count and it only had one out of four hubcaps! The gearbox had a major problem with 2nd gear and sometimes 5th. Air conditioning was poor. The engine was often hesitant and the whole vehicle felt in needed a good service. On the other hand it was cheap and they didn't try to blame me for any damage so I can't complain about the value. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 2

GRAN CANARIA, ES - Reviewed by PETER - 19 February 2019

" Disconnect between actual car rental company & Auto Europe has resulted in full to full not being applied by car rental Co. & charges to my credit card which need to be refunded.Should be compensated for wasted time in car park at pick up & return. "

" Had to make several trips back and forth from the car park bay to the service desk, approx 45 mins wasted time, to get someone to sign off damage to vehicle on pick up. Also had same issue on return of vehicle.Nobody in car park to sign off condition on return.Also currently in dispute regards charges made to my credit card for fuel, when car was returned full..altogether sadly NOT a good experience "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 3

LANZAROTE, ES - Reviewed by JOHN - 19 February 2019

" All good "

" Drop off was a bit confussing. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by GEOFFREY - 17 February 2019

" My comments in box 3 says it all noting further to add. "

" I know you never get the exact car you order in our case a Fiesa we actually were given a Minerva which in comparison was sluggish and slow, it also had a lot of damage. The pick up at the airport was also slow took over an hour, they need more staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by CHARLES - 17 February 2019

" Excellent service as usual; always some on the help-line when needed. "

" Good Quality Car, Clean;Did the job. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by ELAD - 13 February 2019

" Auto Europe should take care of the big lines with the company Interrent in Lanzarote. "

" The queue was so long, we had to wait 1 and a half hours to pick up the car and 30 minutes to drop off the car at the end. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KAY - 13 February 2019

" I alwYs use Auto Europe to rent my cars they are the best "

" This is the best experience I have had with Interrent . I am glad I decided to give then another try after being disapionres the first time I used them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALAN - 13 February 2019

" InterRent is in effect GoldCar who I have had minor squabbles with in the past. Must admit whilst I've mentioned a couple of issues their service was improved on that of previous times I've used them "

" Very long queue for pick up. Made worse by their persistent sales pitch of extra insurance. Car wasn't the cleanest outside. Told it would be 25 minutes to get the car checked upon return, reality was 5 minutes. Tring to get people to leave without getting checked? "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by MARÍA LUISA - 13 February 2019

" I have been using auto Europe for years and love it, although I wish sometimes that you did more checking on your car suppliers. These days some of them don't offer you insurance, they threaten you with all sorts! They also tell you that unless you buy through them, you are basically entitled to nothing. And that includes any insurance you buy through auto Europe. "

" Since Goldcard has taken over Internet I have noticed a big change for the worst. They are more aggressive with their insurance selling and their general attitude. I have just had a problem with the car. The engine failed and they kept on telling me that I may have to pay for the recovery vehicle and the repairs. It was all they seemed to be interested in. So much so that the person dealing with the problem told me to drive around 60km a car that wouldn't go at more than 40km an hour, preferring to put their client in danger than to pay for a taxi to take me back to the airport to collect a replacement car. Eventually it was all sorted but they wouldn't confirm that they wouldn't charge me. They are still holding the deposit. I am also still waiting for an apology. I was 100km from Sevilla airport and had to go back to collect another car through no fault of my own. Not one person in the whole organisation, and I must have spoken to 6 or 7 say I'm sorry that we didn't clean the filters and left you stranded with an unfit for purpose car. Appalling! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by WILLIAM - 12 February 2019

" Overall average far to slow and condition of the car "

" We had to que for 1 1/2 hours for our car at the goldcar desk and a further 1/2 hour to take our car from the car park as our car was blocked in. The interior of the car was scruffy with air vents missing and door mirror control knob missing and luggage cover missing to change the car we would have to joined the que again "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 4

MURCIA, ES - Reviewed by JILL - 12 February 2019

" All went smooth and good value as full insurance included. "

" Excellent as Full insurance included in price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by PETER - 10 February 2019

" It was not clear that Interrent is connected to "Goldcar" We have had problems with Goldcar before and decided not to use them again. It was a big disappointment to find Interrent and Goldcar are connected. We will not use Interrent again. "

" 1.5 hour wait to collect car. Car worn and not as clean as it could be. Pick up and Drop off staff did not check the car over even when I requested this. I think I have been charged for fuel when I know the car was returned full. I will follow this up "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 3

TENERIFE, ES - Reviewed by MICHAEL - 09 February 2019

" Very good "

" Booking in was a painful experience not enough staff on the desk and the process seemed to take ages "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FUERTEVENTURA, ES - Reviewed by CAROL - 08 February 2019

" Company is now linked with Goldcar where there was a long queue to collect the vehicle. When we returned the vehicle the Interrent office was closed with a note directing customers to the Goldcar desk. "

" This company is now linked with Goldcar. We have had money retained from our security deposit without explanation (car was returned undamaged) and have yet to hear back from the company as to why this has happened. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 4

TENERIFE, ES - Reviewed by RICHARD - 08 February 2019

" Hassle Free "

" Hassle Free "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GRAN CANARIA, ES - Reviewed by MICHAEL - 06 February 2019

" Could not contact you about the issue at the desk when picked by up the car "

" I was charged an extra 40€ at the desk as my flight was delayed by snow and my time slot was missed. This was not out of hours. I could not see anything on my t & c's about this and could get no answer from you on the phone. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

FUERTEVENTURA, ES - Reviewed by CRAIG - 06 February 2019

" If we had known we'd be subletting from a different company who would then force us to pay more we wouldn't have selected auto Europe. Pushy sales made a negative experience "

" We chose interrent due to glowing reviews and comments regarding value for money. We pre-paid from the uk but upon collecting the car in fuerteventura were told we HAD to pay another £250 for cover we didn't want and had chosen not to purchase when we pre-paid in the uk. The car itself was great but over priced and our overall experience affected by being forced into taking cover we didn't want. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by MICHAEL - 05 February 2019

" I thought your system was good but you use poor rental companies "

" On picking up the keys I was informed that the insurance (including the extra paid) was worthless and that another £150 insurance was required. Didnt pay, what a con "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by MARTIN - 04 February 2019

" Individual preferences are not always what others want "

" Pick up & drop in under ground surroundings not ideal "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GEOFFREY - 04 February 2019

" Guy on reception enjoyed overcharging and indicated that it was unlikely that we would get the €900 excess that we had to pre pay returned and that would take up to a month for the refund. Nobody on the floor where car was so had to go right back through the airport to the desk again at midnight. Not a pleasant experience late at night. "

" Booked with your knowledge that the flight arrived at 22.45 no chance of getting there by 23.00 . Arrived at desk by 23.10 and charged extra €40 plus 8% levied on that plus exorbitant charge for full petrol tank. Highly ripped off and very unhappy "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by CHARLES - 04 February 2019