AUTO EUROPE ISRAEL Car Rental Reviews

TEL AVIV, IL - Reviewed by VLADISLAV - 10 May 2025

" I rented a car in Tel Aviv from Hertz (Hayarkon 144) on Friday, May 2nd. I've noticed that the amount charged to my card is higher than the amount stated in voucher UK5864480. In addition, I've received two extra charges that I don't understand. I also didn't receive the rental agreement -- neither by email nor in paper form -- which makes it difficult to verify the details of the charges. On top of that, your ad promoted a Nissan Micra, but I was given an older Kia Picanto instead. This felt misleading, especially since I could have rented a better car for the same price from Budget. Unfortunately, this experience left me disappointed, and I'll think twice before using your service again. Thank you in advance for your help in clarifying the charges. "

" I rented a car in Tel Aviv from Hertz (Hayarkon 144) on Friday, May 2nd. I've noticed that the amount charged to my card is higher than the amount stated in voucher UK5864480. In addition, I've received two extra charges that I don't understand. I also didn't receive the rental agreement -- neither by email nor in paper form -- which makes it difficult to verify the details of the charges. On top of that, your ad promoted a Nissan Micra, but I was given an older Kia Picanto instead. This felt misleading, especially since I could have rented a better car for the same price from Budget. Unfortunately, this experience left me disappointed, and I'll think twice before using your service again. Thank you in advance for your help in clarifying the charges. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by SIMON - 16 February 2025

" The one drawback is that is not possible to park anywhere on the street unless you have the Pango App which is not possible unless you have an Israeli mobile sim. As you have to register the can on Pango entering the time you park and the time you leave. The company had no solution to the problem which is very inconvenient "

" Nice car easy to drive "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by GAL - 09 July 2024

" I was satisfied with the service and the car condition "

" over all it was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by BERNARD - 15 April 2024

" Auto europe are great but Hertz were useless "

" Kia Picanto with 66,000 km, smelly old and a gearbox on the way out "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by BENJAMIN - 28 August 2023

" As long as the matter is not sorted i wont be using your services again. "

" I had a bad experience this time with Hertz, I upgraded in the airport to a slightly bigger car, as the car only just arrived back the petrol was only filled 3/4 so they told me that when i bring it back i only need to fill it the same. I filled it up till almost full evenmore than i took it and they charged me for a full tank. The name of the Man was Avi who advised me that he will make a note on the system that the car was only 3/4 full when i took it might have forgot to put it on as the queue was busy. I actually have witnesses who heard him say that i only need to bring it back 3/4 full. I tried calling already the desk twice and they advised me that someone will call me back but it never happened. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by DMITRY - 03 July 2023

" Great prices. "

" The car provided was dirty and seriously dated. Baby seat was really dirty. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by RICHARD - 02 July 2023

" Good value as always "

" The vehicle collection was incredibly slow. Initially i was given a dirty car smelling of smoke which looked like it had not been cleaned inside. It was not fit for rental. I complained and then was given a very new car which was excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by DANIEL - 26 June 2023

" Nothing "

" I got no real documentation at the end so assume all was ok with the return, but i have no official confirmation. When i queried it i got something back whicj my phone can't display, presumably because it's hebrew which would br no use to me. Piss poor. Everything else was great though : car, customer service. Return were all spot on "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by ANDREW - 30 March 2023

" The information for returning the car was helpful. Good advice about not to use toll roads. "

" It was OK The guy on the reception was very efficient, however, all the paperwork was in Hebrew. In addition it would have been helpful to have explanation on how to use and fill up with fuel. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by ANI - 13 February 2023

" Very Good "

" Very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by TIM - 09 December 2022

" Treated as a number not valued customer Car safety belts defective in rear driver side and drivers seat. Both had been repeatedly trapped in seat/door and were at the point of breaking. "

" 1st staff Rude indifferent staff taking information 2nd staff. Much more polite took passport details etc. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by SAMUEL - 04 December 2022

" None "

" Never have enough counter staff. They should provide extra coverage at times of high demand "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by NICOLA - 29 September 2022

" There was no one t check the car at drop off but I was told to go and I would be emailed. Received 3 long emails. No clear message in any. One showed an additional charge of £21 but it wasn't clear what it was for and I have had no reply to my email asking. Shame as otherwise my experience was good but I feel totally ripped off and will pursue this "

" I "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by AMOS - 08 July 2022

" Easy process and good options "

" Representative failed to acknowledge the all-inclusive insurance I bought from you. This is a reoccurring thing with Hertz/Thrifty in Israel. I don't know if it's ignorance or an attempt to make me buy something I already paid for but it's annoying nevertheless. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by TIMOTHY - 28 April 2022

" Auto Europe are the go-to car hire brokers. "

" Counter staff quite disinterested particularly in Jerusalem bordering on rude. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by STEFAN - 26 April 2022

" re-booking and cancellations work well and I appreciate it! Good service, even when I once had to call. Thanks. "

" Efficient and fast drop-off The car breaks were making noise, else the car was fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by KARIM - 19 April 2022

" Experience with Auto Europe was fine - it is Avis which is appalling, and Avis at Tel Aviv airport in particular - i have had good experiences with them in other countries "

" The car had not been cleaned in a while before the rental - there was dust, some loose bits at the back and some stains on the seats, plus the mark of previous customers' GPS holders and fingers on the windshield, which is bad enough to begin with, but even worse in covid times... I also got a random charge on my card 3 weeks after returning the car,without any notification fromAvis via email or other. I have rarely had a worse car rental experience "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by DINA - 01 July 2021

" Friendly staff, new car, no-nonsense service "

" Friendly staff, new car, no-nonsense service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by ROEE - 17 June 2021

" Smooth process comparing to other providers I used before, only thing problematic is that you can never tell final amount due to all the additional fees and taxes. "

" Did their job. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by TAMAR - 13 June 2021

" We have been charged for damage to the car which we absolutely do not accept. We were told to drop the car in a car park. There wasn't anybody there. We eventually found a member of staff who took the keys but didn't look at the car. Two hours later we received an invoice for damage that we had caused. We are in dispute with them. Terrible. "

" We have been charged for damage to the car which we absolutely do not accept. We were told to drop the car in a car park. There wasn't anybody there. We eventually found a member of staff who took the keys but didn't look at the car. Two hours later we received an invoice for damage that we had caused. We are in dispute with them. Terrible. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by OLGA - 26 May 2021

" There was a problem with the car collection at the airport. I was not informed that there is no Avis office at the terminal and the communication with the staff was not helpful. "

" There was a problem with the car collection at the airport. I was not informed that there is no Avis office at the terminal and the communication with the staff was not helpful. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by DINA - 17 May 2021

" I had to make some changes because of the situation in TLV and the team was very helpful "

" Great service, helped when needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by DAVID AHARON - 07 April 2021

" בסדר "

" בסדר גמור "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RISHON LETZION, IL - Reviewed by MEIRAV - 21 February 2021

" All went smoothly from booking to drop off and the price was unbeatable too. "

" It was not Avis! It was ELBAR Great costumer service, easy to collect and drop off too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by MORDECHAI - 09 November 2020

" מעולה "

" רכב מעט מיושן אבל נוסע סביר "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

JERUSALEM, IL - Reviewed by SAMUEL - 21 October 2020

" AUTOEUROPE IS WONDERFULL I KEEP CHECKING FOR GOOD DEALS AND WHEN I FIND A BARGIN I RECCOMEND TO A BUNCH OF FREINDS WHO ALL BOOK RIGHT AWAY. SO KEEP YOUR LOW PRICES AND MORE PEOPLE WILL BOOK THROUGH EUROPECAR :) "

" GREAT SERVICE AND GREAT CAR. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by ROBERT - 09 September 2020

" I have continued to be charged by Avis for months after the rental has been completed. The original charge was £171.82, but an additional £26.17 has been taken in three payments since then - the most recent being 7th September 2020. Please advise how I can raise a formal complaint and stop these ongoing charges! "

" I have continued to be charged by Avis for months after the rental has been completed. The original charge was £171.82, but an additional £26.17 has been taken in three payments since then - the most recent being 7th September 2020. Please advise how I can raise a formal complaint and stop these ongoing charges! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NETANYA, IL - Reviewed by BEN - 24 August 2020

" I cannot believe the cheek of you sending me a feedback survey having ignored my complaints about being charged for a car I never received. Awful experience. Avoid Autoeurope like the plague. "

" I never received the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

JERUSALEM, IL - Reviewed by DANIEL - 23 August 2020

" hi "

" Waiting a long time in line, the vehicle rested, but was very dirty !! And with a very unpleasant smell !!! See that they did not clean the vehicle between the previous customer but straight brought us without checking what requires repair or cleaning. The officials in the company are nice. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 2

TEL AVIV, IL - Reviewed by JOHN - 29 February 2020

" The only service we found on-line that provided full insurance. Good price, excellent service. "

" Brilliant, helpful and friendly service. Would definitely recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by ALEXANDRA - 25 February 2020

" Awful. Initially nice but all sorts of charges wanting put on top! "

" The pick up was fine and processed quickly. The car was absolutely filthy and the dirtiest car I have ever rented. I have all the photos. At return they were initially understanding about my somewhat late arrival; I explained I was just going to go around the corner and fill up the petrol and apologise. They said it's fine and to go and fill up. When I got back, they explained I was late and I would be charged. They then said they would waive this fee. Then they said I had driven over a toll road and I would be charged - I explained to them I had no used those toll roads and I could prove it because my Google Timeline was switched on. I had to fight them to remove the fees. Then they said they were going to charge me an Admin fee. I asked them why this was not communicated by Auto Europe? They said it's in the fine print. They then had me sign a release form when they accepted the vehicle back - but it was in Hebrew. I have now had two separate charges from them, £19.36 on 24 December and £23.21 on 5 Feb. The vehicle hire was Thu 28 Nov > Wed 4 Dec. I'm currently disputing with my bank and seeking to reclaim. Terrible! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by RICHARD - 24 February 2020

" Although Thrifty were excellent, I was extremely disappointed with the service by yourselves. When I arrived at the pick up desk I was advised that the voucher had been cancelled by yourselves. I had to call the Autoeurope help desk and after some backwards and forwards the issue was finally resolved. This is not the kind of situation a customer should be put through after a rather stressful journey! There was no analogy by your representative, or offer of compensation. "

" Thrifty were excellent, albeit with a extremely scratched and dented car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by LEANNE - 20 February 2020

" Be careful any upgrade offers and all charges. Require all signed document on paper and read thoroughly! "

" On 30th January when I arrived at your car rental counter to pick up the car, the counter officer offered me for a service upgrade that would save me time waiting for the shuttle bus to Thrifty and we could return the car directly to the airport. I was told it would only cost us USD12. For such small cost, I provided my credit card details to him with no hesitation and signed the screen which only showed the signature box. When I returned the car to the airport on 10th February, your staff issued me with an invoice with an additional charge of USD132. I enquired what the cost for and your staff explained the upgrade was USD12 PER DAY - that was shocking me. I was really upset by the dishonesty of the staff who offered me the upgrade. He did not show me on the screen what I signed for and did not give me any documents at all. USD132 to save me time for the airport shuttle bus to/from the rental car company is ridiculous. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by AMOS - 13 February 2020

" Much better than my previous experience with CAL Auto "

" Except the need to take a shuttle to their p/up office service was good and fast, car in good condition and drop-off process seamless. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by GELLA - 28 January 2020

" very good but the Driver seat not comfortable "

" very slow check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by HENRY - 27 January 2020

" every part of the booking details we made were untrue. we were messed about from start to finish "

" will be making formal complaint "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by DANIEL - 22 January 2020

" Auto Europe did contact me during my stay and tried to resolve the issue. I think a follow up call should have been carried out. "

" I arrived at the counter and was told the branch was closing and that I would need to return the car to another branch. To add insult to injury we needed to wait 30 mins in the cold for the shuttle to the car. I have a 3 month old baby. The car was not clean and was scratched, the employee was rude. I spoke to cal auto on the phone and they agreed we could drop the car off at the airport after all, however they couldn't give me a fixed location. They said terminal 1 at 7 pm. Terminal 1 is a large terminal and I envisaged dropping the car off and having noone to meet me therefore missing my flight. I ended up dropping the car off a 30 minute drive from where I was staying. I then took a taxi back to my accomodation at significant expense. Again the employee was rude. I then had to take another 45 minute taxi to the airport at my own expense. Really I would like a refund for my experience, it was the worst service I have even encountered. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

TEL AVIV, IL - Reviewed by EPHRAIM - 12 January 2020

" see above "

" 1) I contacted them to request an extension to the rental and have not received a response. 2) I've been told unofficially that the airport branch is closing. No official notification, and no instructions about how to return it, or whether there will be transport to the airport. That's pretty poor! "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by MARK - 08 January 2020

" Good experience overall "

" The one big advantage of CalAuto on arrival at Ben Gurion airport is that the check in counter is not busy, so one is in and out within a short space of time. The Avis counter had around twenty people waiting. Staff were friendly and efficient both at check in and return of car. The two downsides were: - the car was dirty and smelled badly of smoke - the shuttle back to the airport on returning the car took a long time to arrive and a number of people were left waiting for the next shuttle because the one was full. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

TEL AVIV, IL - Reviewed by CAROL - 06 January 2020

" Good hassle free experience in collection and drop off. Polite friendly staff. "

" Staff were very efficient and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by VIKKI - 05 January 2020

" Not at all satisfied "

" Terrible customer service, terrible car will NEVER book with them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by SOLOMON - 18 December 2019

" Overall it was good and I'm using them again next trip. Hopefully I'll get a better car. "

" Efficient but the car was old with 55k kilometres on the clock and sounded a bit rickety. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by NICHOLAS - 18 December 2019

" all very easy "

" all very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EILAT, IL - Reviewed by MARIA AMELIA - 12 December 2019

" Very friendly and helpful staff, getting the car and returning it was really easy. They even gave me tips of how to drive in Israeli traffic. Thanks :) "

" Very friendly and helpful staff, getting the car and returning it was really easy. They even gave me tips of how to drive in Israeli traffic. Thanks :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by ALAN - 09 December 2019

" So bad they are beyond words "

" I have never been delt with so badly with a hire car company in my life the guys I had to deal with were the rudest and arrogant I have ever come across . They also never mentioned things that should have been important such as parking restrictions for hired cars and toll road charges the only time they come up is when I took the car back and was charged "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by SAMUEL - 06 December 2019

" none "

" As with most of the firms I have used at this location there is only a single shuttle bus and the wait is sometimes excruciating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by GRZEGORZ - 22 November 2019

" All good "

" No problems at all. Everything good and smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by DAVID - 15 November 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by RADION MORDEHAI - 10 November 2019

" Na "

" Na "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by EPHRAIM - 24 October 2019

" Excellent vcalue and good service "

" I've always found them very friendly and helpful. My one issue is that I often want a car for more than a month, and their max is 30 days, so I have to remember to extend the booking – not a huge big deal, but a nuisance. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by MARTYN - 24 October 2019

" As above "

" Pick up quick and easy, straightforward to pick up place. Car was just right for what we wanted. Lower cost than other rental companies operating in Israel. Drop off again quick and easy All good - thank you "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by MILES - 20 October 2019

" Thrifty have double charged me. Please can you urgently get in contact with Thrifty. I have written to Thrifty numerous times but no response from the company. "

" Thrifty have double charged me. Please can you urgently get in contact. I have written numerous times but no response from the company. Service itself was great but a shame to have poor follow-up correspondence. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by STEFAN - 05 October 2019

" I like the combined offer with the excess waiver insurance directly from auto europe. "

" good location and ok service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by RICHARD - 05 October 2019

" Having arrived in Ben Gurion from the UK the car pick up was excellent and I was soon on the road to Tel Aviv. I was interested in taking a further rental however it appears that you cannot take out a rental with auto rental once in Israel. Frustrating. "

" Car pick up was swift.Advice given by Hertz representative was appreciated. Car drop-off was excellent taking around 2 minutes. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by BRYAN - 26 September 2019

" This is the third or fourth time we have used AutoEurope and Cal Auto. This recent experience means we are unlikely to use the service again. "

" Terrible counter-service at Ben Gurion Airport. Staff rude, aggressive, obstructive and unhelpful. We had a reservation booked at 17.00hrs and were kept waiting for the car until after 18.40hrs. Excuse and lies about the car wash being broken. Other customers were given cars before us as we complained, so were made to wait even longer. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by ALAN - 24 September 2019

" Quick easy and efficient service "

" Very efficient service although there was some discrepancy between the voucher cover and what Cal Auto said was covered "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by GELLA - 14 September 2019

" old cars at Thrifty "

" last day on the morning of our flight the car broke down battery gone. only one counter when taking the car with long waiting "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HERZLIYA, IL - Reviewed by ANUJ - 04 September 2019

" Awful experience, I will be filing a complaint and I already spoke to Auto Europe staff about this booking today. "

" I intend to file a complaint, there were several problems wrong with the booking, - The car I was initially given did not start - The rental agency tried to jump start using another car (a first for me, and I've rented cars all over the world) - I ultimately left the agency without a car and they assured me they would drop the car home after replacing the battery - They could not get the car to start so instead delivered another car - it was much older and not been cleaned. More importantly, it was a downgrade from the car I had booked - much smaller with little boot space. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TEL AVIV, IL - Reviewed by ANTHONY - 01 September 2019

" These comments are for your feedback not for publication. "

" Firstly the office is branded as Hertz, there is no mention or signage for Thrifty. The car was very old and very damaged. They would not offer an undamaged car. The car had no Bluetooth and no USB point. 68,000km Honda. The images sent by the company re the condition of the car at the outset were very low resolution so scratches did not show. My previous experience of hiring in Israel has been poor, with old, damaged vehicles for a high price. I hoped using an international brand would negate this but not this time. I will use Auto Europe again though but car hire companies in Israel are not up to standards expected. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

TEL AVIV, IL - Reviewed by EPHRAIM - 23 August 2019

" **I have not received final bill** "

" I booked an "economy" car and received a "mini". Items ticked were not present – rear shelf, aerial. Mat under pedals was loose and therefore dangerous. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by JONATHAN - 14 August 2019

" They were the cheapest - certainly get what you pay for in this case "

" A complete disaster from beginning to the end. Waited 1.5 hours on arrival for the car. Staff were rude and insulted my mother. Had to change cars due to AC not working. Dreadful experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TEL AVIV, IL - Reviewed by EDMUNDO - 06 August 2019

" No comments but really good service and satisfied "

" Very well maintained cars and very good service from the people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by AMOS - 22 July 2019

" Easy booking, good choice "

" Got an old car (96k km), banged on all sides, internal displays broken, stained upholstery, central locking not working "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by ALVIN - 20 July 2019

" As expected no problems "

" Numerous dents and scratches which we were assured were known about but no documentary proof was offered at collection. No problem at return but it was one more pressure that we could have done without. Staff were excellent although at collection the car was not in the assigned bay and we had to wander round the car park searching for it ! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by PAUL - 28 June 2019

" Which experience? how is this different from question 3? "

" No major problems. Rather hard to find the car rental area which isn't signed (or not well) at TLV and I was misdirected by the information desk. The actual pick up area appeared unstaffed at first, then someone I found was completely disinterested. The instructions to start the car referred to entering a 'star/asterisk' then a code, but the key pad had no start symbol, only various Hebrew words and numbers. It was very hard to persuade one of the staff to come and show me how to start the car and as we were almost three hours late (plane one hour, passport control 90 minutes) this wasn't good. Vehicle was fine, return was efficient. Actual counter staff were fine but I gave a 6 to reflect the rude person at the pick up area as that isn't asked separately "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by GRAEME - 27 June 2019

" I'm a regular or to your customer "

" Tatty car, many scuff. Access system failed within 24 hours because they battery in the key fob expired. They sent an engineer who arrived within two hours and fixed it but it lost us half a day of holiday and could have been serious had we been somewhere remote (we were in central Tel Aviv) "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TEL AVIV, IL - Reviewed by DANIEL - 13 June 2019

" overall the car was very good, service was also very nice! "

" car was a bit dirty when we took it over "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by AMIR - 20 May 2019

" I am not sure how to rate your service as I have just submitted a formal complaint regarding cal auto "

" Dear Customer service 1. On arrival to Israel to collect the rental car we were informed we needed to go on the shuttle to the rental drop of point as no cars were available from the airport 2. We were directed to gate 32 to wait for the shuttle at this time we were the only customers slowly others joined us waiting for 40 minutes 3. When the shuttle bus arrived there were too many people and there was much debate who should get on shuttle we removed our selves other customers were not so willing so the bus did not leave for another 15 minutes 4. My husband then went back to the desk to complain and enquire what was happening and informed another bus was on its way after 20 minutes another one arrived the driver was very unhelpful and again too many people for the bus others got in who had arrived after us when my husband complained the driver started shouting I intervened asking what was happening this is not acceptable she started screaming at me accusing me of coming to close to her I was standing at the back were the cases were she started screaming more saying she would make sure we didn't get a car she was completely out of control very aggressive in her tone and body language 5. She left driving very crazy one of the passengers later informed us they were very scared and she actually crashed into a parked car on entering the drop off point 6. Eventually another shuttle came after 30 minutes and we were taken to pick up a car on arrival all those who had got shuttles before us were waiting no cars were ready for pick up 7. Whilst waiting the girl who had previously been aggressive to me started again so bad I asked to speak to a manager who did not help I spoke to the receptionist and ask for help as I was getting very up set by the way she spoke to me and her aggressive behaviour requesting they call the police if she continued. 8. Three hours after our pick up time, 3pm, stipulated on contract we left 6pm. 9. I was extremely up set and disturbed by the way I was treated and the fact we had to wait 3 hours for the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by OPHER - 19 April 2019

" OK overall though was worried about hire company inventing damage when returning car as it was full of scratches and dents, luckily they were ok in the end "

" Old vehicle, full of scratches, wear and tear, though mechanically sound. We complained when picking up the car but they said they had nothing else to offer "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by BENJAMIN - 28 March 2019

" Can't comment on 4 above, until your response received. "

" After long tiring flight, had to wait about NINETY minutes at the desk in the airport. There were only 2 people manning the desk, taking at least TWENTY minutes to process each customer, although all customers presumably had prepaid vouchers. etc. NO apologies or explanations given. Eventually received car keys, left airport; a minute later WARNING light saying tires were under inflated,; checked them, ALL rock hard and remained so for full rental period. CalAuto opened damage report when car returned; ie blaming me for their not checking/preparing car before hire. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 3

TEL AVIV, IL - Reviewed by ELI - 25 February 2019

" good "

" Overall excellent. However, was not provided with information on how to pay for parking the car in 'pay by app' parking bays. This turned out to be impossible as the car was already registered on the app by a previous user. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EILAT, IL - Reviewed by ONDREJ - 25 February 2019

" 1 "

" 1 "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by SMADAR - 22 February 2019

" Well done, good value for money "

" The stuff are really nice and helpful. The whole process is straight forward, they are not looking to find way to take more money from you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by JACOB - 17 January 2019

" The vehicle I was given was very dirty but the member of staff claimed it to be normal and if I wanted it clean I would need to wait 40 mins. When I asked for different vehicle due to its condition I was told that they cannot give me one. Also fuel wasn't completely full although this was to be a full to full hire. Member of staff at Cal Auto was very cold gave a terrible level of service. Very disappointed, as after a flight I just wanted to get my car in reasonable condition however he couldn't care less when I mentioned the previous problems. If you are looking for service then do not use this company. "

" The vehicle I was given was very dirty but the member of staff claimed it to be normal and if I wanted it clean I would need to wait 40 mins. When I asked for different vehicle due to its condition I was told that they cannot give me one. Also fuel wasn't completely full although this was to be a full to full hire. Member of staff at Cal Auto was very cold gave a terrible level of service. Very disappointed, as after a flight I just wanted to get my car in reasonable condition however he couldn't care less when I mentioned the previous problems. If you are looking for service then do not use this company. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 2

TEL AVIV, IL - Reviewed by THOMAS - 16 January 2019

" Usually works well. "

" Counter staff were good throughout. Collecting the car, the staff were poor with with car seats. Did not offer any help at all. Quote "you had children" when asked can you help fit the seats "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

JERUSALEM, IL - Reviewed by ELLIOTT - 16 January 2019

" I like auto europe but would not use Avis again. Also with auto europe, I thought I was paying all fees. But Avis still charged me extra for tax and an airport drop off fee which I didn't know about. You should include ALL fees on your site. "

" Staff in Avis counter in Jerusalem where I picked up the car were extremely rude and unfriendly. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by NAGHAM - 09 January 2019

" They charged us again with tax in israel, they charged us with tire puncture even we didn't have one, there is a light in the car which switch on the minute u turn the car on! They claimed it is air in tire. Im so angry. "

" Bad experience, even though we paid tax, they charged us again in israel. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by RICHARD - 07 January 2019

" Will not use cal auto again "

" Long wait Car not fit for purpose ,old ,damaged Tried to charge me airport surcharge although already paid on voucher "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by DEENA - 06 January 2019

" All good "

" All was smooth and easy. The car was nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by TALEL - 05 January 2019

" Very good price for the time of year and class of car. Was seamless and easy to use. "

" Overall was very positive but car was not in a great condition with a leaking boot, slow leaking tyres and barely functioning windscreen wipers. The interior of the car smelt of damp but mechanically was in good condition. Was surprised to see that I got charged with no explanation at drop off what the charge was for or how it had been arrived at. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by DORON - 04 January 2019

" Booking experience was fine and I have used Autoeurope many times in the past with no problems. I wish I had known in advance how bad Cal Auto was going to be, "

" The car was fairly beaten up and full of dents but was ok. Upon return there was absolute chaos at the check-in. There were a very large number of cars returning simultaneously and not enough staff. It took 30 minutes to get attended to. I was then informed I had a bill for a toll road I had never driven on. Then with the dozens of customers that were there, Cal Auto provided a small van as a shuttle back to the terminal. There were 8 spaces in the shuttle with each round trip taking 25 minutes. This resulted in pushing and shoving as we were all at risk of missing our flights. A rental car company should know that a given day will be busy and add more shuttles. I did't see the phenomenon with any other rental companies there, and there is no excuse for the appalling level of service we received. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by JAACOV - 04 January 2019

" fine good service "

" good briliant service allways good upgrades and a smile "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by ANDREW - 02 January 2019

" not great "

" check in staff was very slow and rude. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by STEVE - 10 December 2018

" Also had problem with security code which wasn't explained to me when I picked up the car. I was given the 4 numbers to input but it was not explained that I had to press another key as well and depress brake pedal. Hence took me ages to figure it out. "

" Didn't appreciate staff implying I'd damaged car on it's return. They eventually agreed I hadn't damaged it after I showed them the initial form with drawing of car and ink marks to show scratches already on the car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by ELLIOT - 25 November 2018

" Satisfied all round "

" Staff at pickup were especially courteous and gave me upgrade when I advised of previous bad experience with Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by CONSTANTINE - 20 November 2018

" Overall it was OK "

" The car wasn't perfect and I had to enter one of the Cal Auto branches to discuss the matters and considered changing the car "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by BERL - 18 November 2018

" - "

" Good service overall but long wait time for shuttle to airport after dropoff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by JONATHAN - 13 November 2018

" Overall OK "

" All OK except the rear seat that was 50% covered in what looked liked sticky coloured sweets mess. Absolutely disgusting, but since we were a party of two, and it would have taken an inordinate amount of time to exchange the vehicle, we just took a photo of it and drove off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TEL AVIV, IL - Reviewed by GIL - 10 November 2018

" Getting the car takes too long. Everything else is OK. "

" It's my second time standing about an hour in the queue to get the car. One person only at the counter and very long and inefficient process that is due to trying to make hard sale of upgrades and extras. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by MICHAEL - 09 November 2018

" N/A "

" N/A "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by STUART - 07 November 2018

" Good value, easy to select car through Auto Europe. "

" Generally I would say it was good value for the car and it was relatively simple process receiving and returning the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by PHILLIP - 05 November 2018

" As above "

" Drop off very stressful-no information for drop off area provided-only told drop off at Terminal 1. Resulted in anxiety and confusion "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by JACOB - 03 November 2018

" Hand brake not in working order,marks all over,drive was good,but needed a service "

" Over all pleasent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by JONATHAN - 02 November 2018

" Excellent service "

" Overall very happy - I think the driver that took us back to the terminal after returning the car could have driven slower and safer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by CHRISTOPHER - 29 October 2018

" easy to book and compatative prices "

" on arrival Cal Auto did not have vehicles at the station. We had to wait an hour and a half an then got the wrong keys for the car. we were running very late and not happy. we were promised some refund as a compensation but never got that. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

TEL AVIV, IL - Reviewed by IULIU - 25 October 2018

" everything was fine regarding autoeurope "

" I am always using Hertz when renting a car. This time I was very disappointed by their service after drop-off. I found out that they placed 2 holds on my credit card. On the first one they charged me ~ 20 EUR without notice. The other one is still active. I contacted their global customer support and was redirected to Israel branch. I haven't got any answer in 3 weeks. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by MALCOLM - 18 October 2018

" Quick and efficient. Good car, but GPS temperamental. "

" Efficient and car good, but GPS often difficult to get connection. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by OREN - 28 September 2018

" Easy to go through the website. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by MOSCHE - 03 September 2018

" good website "

" overall things went well, the deposit was blocked on the credit card and 3 days later it still shows blocke "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by ROY - 08 August 2018

" Decent price comparison site "

" Ordered a small car, they didn't have one, they gave me a big car (which I don't want and I'm not not used to), I said I'll take it if you get me a small one tomorrow, they said yes come back in 2 days, we will have one then. Came back they didn't have one ... eventually, they gave me one from Hertz instead (both run by the same office) ... but out of the 5 available cars they decided to give me the worst banged up one. If they were gonna give me one in the end, why not do it on day 1 ... basically never want to use Thrifty again ... would rather take the bus !!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by DANIELLE - 03 August 2018

" Great company "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by MICHAEL - 05 July 2018

" The additional driver rate on the booking form was different to the one charged. "

" Car could have been cleaned better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by HAIM - 01 July 2018

" Straight forward and cheap prices "

" There is an odd coincidence that whenever I order a car with CalAuto and add the reimbursement cover I get a very old car but whenever I don't add the cover I am always required to take one of their newest cars and then I'm liable for any minuscule scratch and pay heavy penalties. If I then want to add the extra cover on the spot I pay double the rate I pay Auto Europe. This is quite annoying and I will expect that on my next booking I will add the cover and get a new car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by ANTHONY - 25 June 2018

" Please please tell future renters exactly where to drop the car off, you must tell them there is a specific rental car drop off point. I was driving round terminal one asking taxi drivers where to drop off the car nobody knew Till I saw the sign for rental car drop off "

" A little bit hard to find on your first visit, Otherwise excellent staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by NATASHA - 22 June 2018

" I've droves about 600 km in 7 days on 1 full tank. Economic. The staff were very friendly and efficient. "

" I got Hyundai 10i. New ( only 17,000) on the clock. A few marks but excellent car. Drive nice, quite, good miles/ gallon grear air con!. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by ALEKSANDR - 20 June 2018

" The excess amount frozen on my credit card by far exceeded the amount stated on my rental voucher ($450). "

" Received free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by SHENOUDA - 13 June 2018

" It is very Satisfying but you should include payment for Motor way 6 . The engine was ok "

" I am very happy "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by PETER - 03 May 2018

" When we collected the car it was in a poor condition with the bodywork dented in many areas on the car. Inside the car it had not been cleaned properly. The overall mechanical condition had not been checked. When we mentioned this to the advisor he said all the cars were in the same condition "

" When we collected the car it was in a poor condition with the bodywork dented in many areas on the car. Inside the car it had not been cleaned properly. The overall mechanical condition had not been checked. When we mentioned this to this to the advisor he said all the cars were in the same condition "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by GABRIEL - 02 June 2015

" The car I received was old, scratched, dented and dirty. Overall, it was the worst car I have ever received from a car rental company. "

TEL AVIV, IL - Reviewed by JAMES - 01 June 2015

" I was told to take the card i Booked with. When got there i was refused the car and had to use another company. "

" I was refused the car. I offered 3different cards. Plus the car was dangerous and in bad condition "

TEL AVIV, IL - Reviewed by JAMES - 27 May 2015

" Best staff "

TEL AVIV, IL - Reviewed by ROBERT - 26 May 2015

" On arriving at the airport my document didn't have any mention of gate 32 as it does on this page We couldn't find Auto Europe anywhere and noone had any knowledge of it We tried to call on the phone and not one number worked any which way you dialed it So we had to hire another car from Avis I am most disatisfied "

" This hire company cost me an extra £250 I am most disatisfied My voucher didn't have gate 32 on it!!! We went to the rental area We asked at the information desk We looked outside We called the number the info desk called the number every car firm called the number nothing worked "

JERUSALEM, IL - Reviewed by MELVYN - 26 May 2015

" Absolute disgrace. Went to address given only to be redirected. Then waited almost 1 hour to check in. Staff totally unhelpful and ignored any questions asked. Car was filthy and full of dents and scratches. GPS was faulty and changed by manager. Replacement GPS did not work and we were left to use maps as we toured Israel.Phoned their office several times to report this but no answer + sent e mail and no reply. "

TEL AVIV, IL - Reviewed by HENRY - 19 May 2015

" On arriving in to pick up the car, we were told to leave a $500 deposit on a credit card. All our paper work showed was we had paid in full, nothing left to pay. I spent two hours trying to sort this out, I had not brought credit cards with me, thinking I didn't need them. My wife is disabled, we had a very long day, had been up since 2.30am. There was no way your company wanted to deal with it. My daughter called you from her mobile to sort this out, with no joy at all. Eventually, after two hours, we had to get two trains and a cab, to our hotel, at extra expense, with luggage and a disabled exhausted wife. The next day, my friend, took me to hertzalia branch, he put the deposit on his credit card. So, we paid for a day with no car "

" The car was not fully explained, how to use the key pad to start re car before putting in the key. We went out for a meal Friday eve, couldn't get the car started, couldn't get through on the phone number given. Had to leave the car, pay for a cab back to hotel. Then get cab back in the morning to sort the prob "

TEL AVIV, IL - Reviewed by ANNE - 18 May 2015

" The collection arrangements were unclear "

" It wasn't clear that they had to be phoned before collecting me from the airport. Also I had to wait 30 minutes for them to take me to their offices which weren't at the airport "

TEL AVIV, IL - Reviewed by DAVID - 14 May 2015

TEL AVIV, IL - Reviewed by JACQUELINE - 07 May 2015

" I had ordered an automatic car on the phone, and did not notice that the voucher you sent me was for a manual. I never order a manual car as it is hard for me to drive one especially when I am driving on the wrong side of the road!! This was very disappointing, and I would be very happy to receive some sort of compensation for this "

" good service and very helpful "

TEL AVIV, IL - Reviewed by DANIEL - 04 May 2015

" Excellent value and very helpful and I felt I could trust them. "

JERUSALEM, IL - Reviewed by ITALO - 22 April 2015

" Good value for money. Easy way to get a quotation of different car rental companies and booking. "

" Very bad costumer service/reception. The car was damaged and old. Besides it was very dirty inside (with dust) when we picked it up. Also, the car had a security system (digit a 04 number code and wait for a sound) to turn the ignition on. But it didn't respond well. Sometimes work digitizing just 02 numbers of the 04 and others took us 10 minutes to get the sound and be able to turn on the ignition. Very hard to understand that security system in that case as the car was in such bad condition. "

TEL AVIV, IL - Reviewed by CHAVA - 13 April 2015

" Yes we have a great trip and will use auto Europe again "

" Cal auto have a very helpful team "

TEL AVIV, IL - Reviewed by MERVYN - 21 March 2015

" No problems at tel aviv. Staff at slomo sixt v helpful and polite. "

" Excellent v helpful staff "

TEL AVIV, IL - Reviewed by JOSPEH - 11 February 2015

" The staff on the phone are very helpful and easy to deal with. "

" They were ok eventually, although the car they originally offered me wasnt an upgrade which is what i was meant to have. When i found a problem with the car, they tried to give me another car (slightly older but a bit bigger) but there was an issue with that one too. Eventually they offered me a car which hadnt been cleaned because it had just been returned but that was fine as it was going to get dirty again anyway. Other than that the car was ok and returning was simple, but would have been easier and quicker if it was on the airport and not outside. "

TEL AVIV, IL - Reviewed by STEVEN - 21 January 2015

" Excellent quick services Excellent car "

" Excellent -hire was from airport "

TEL AVIV, IL - Reviewed by JACQUELINE - 20 November 2014

" excellent service. very helpful staff when booking "

" very unfriendly staff, but service was adequate. a smile would not go amiss "

TEL AVIV, IL - Reviewed by JONATHAN - 17 May 2014

" this worked very well in every way "

" Counter staff at the airport were ok but appeared disinterested. The chap who handed over the car was completely disinterested and not ok. Staff at the rental office were much better. "

JERUSALEM, IL - Reviewed by JOSEPH - 23 January 2014

" I have booked car hire through autoeurope for years and have found it reliable and economical. I think your website could be improved. It is not always clear how to make certain choices. For instance, the pick up/drop off location forces you to make a specific choice of address (which implies a choice of car rental provider) rather than a generic choice, eg downtown. This wastes time as for instance in Israel different companies close at different times on Friday. Also I am not clear how to make the choice of currency as I found myself being billed in US$ which means my credit card company will charge me for converting to GB£. "

TEL AVIV, IL - Reviewed by NIGEL - 12 December 2013

" Efficient Service and competitive pricing "

" Issues with allocated car, had to be changed which was done quickly and easily "

TEL AVIV, IL - Reviewed by CAROLYN - 10 December 2013

" Helpful and friendly. "

" I thought I was receiving a Suzuki Alto manual but in fact received a Citroen automatic. However I was satisfied with the car and it helped me to get to all the places I wanted to visit. Staff were helpful and friendly. "

TEL AVIV, IL - Reviewed by JACQUELINE - 21 October 2013

" very helpful staff. no problems with car or service when getting car. competitive rates. am very satisfied "

" this time i actually got the car i ordered!!! "

TEL AVIV, IL - Reviewed by NIALL - 02 August 2013

" The money I paid online was only half of the eventual cost of the rental. I understand that you are not an insurance company, but I think you could do a lot more to make the amount of the additional vendor specific charges clear before the purchase is made. "

" The car I drove was nearly new, and a really nice car to drive. Shlomo's charges doubled the cost of renting the car which was a bit of an unpleasant surprise. "

TEL AVIV, IL - Reviewed by WARREN - 05 January 2013

" Excellent and simple booking system. "

" Service was great, but condition of vehicle very scruffy by normal rental standards. Definitely not what one would expect from Hertz. "