AUTO EUROPE ITALY Car Rental Reviews

VERONA, IT - Reviewed by ANDREW - 21 September 2025

" Auto Europe as good as ever "

" Our flight was delayed - the lady at RentSmart24 stayed after midnight to wait for us to arrive and was in contact all the way "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MARTA - 21 September 2025

" Outstanding experience. Easy to find, car in great conditions, everything was clear from the beginning and no unexpected expenses or surprises "

" Very efficient process. The car was great "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by AMIR ALI - 21 September 2025

" Very bad "

" No car no kiosks no phone no to cal I did not have the car at all and expect full refund I notified my company who credit card been used and need full refund if not revived I put in instagram and face book to stop this mess also cost me £300 euro for taxi "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by KEVIN - 21 September 2025

" Pretty straightforward,everything went smoothly "

" Overall very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PETER - 21 September 2025

" The hire vehicle was scratched in numerous places and had a tyre pressure warning light which the staff told me to ignore. The vehicle was a basic model but was reliable and met our needs. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by LAURA - 21 September 2025

" Green Motion are not to be used!!! "

" Specifically filtered car hire to pick up at the airport but upon booking saw on the notes that we had to get a taxi shuttle transfer to car hire offices which was a 10-15 min drive away. Was met by a bolshy staff member at the offices who immediately told us that as the credit card we'd used to pay for the booking was in the name of the named driver, we had to pay €220 in a further insurance policy. She was rude and pushy and was only interested in upselling extra insurances. Car we booked wasn't what we were given and I feel far inferior. Would never use again and never recommend "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

AREZZO, IT - Reviewed by NICOLA - 21 September 2025

" Extremely disappointing experience from Avis Arezzo; no onboarding was done on vehicle; and the engine light came on within two hours of picking up for a 10 day trip. Extremely stressful. Luckily Avis in Lucca wen't beyond to accommodate us with another car the next day--after we finally made it to our apartment at 10pm the night before; and only due to the help of local pharmacists in Peccioli, who negotiated a pick up when no taxis or tow truck driver were able to arrive within 8 hours of initial break down call. As above, I have been charged a final amount despite requesting at the time not to be charged until our costs to reach our accommodation had been taken into consideration. "

" Within 2 hours of picking up the car, and while in an unpopulated, and hilly area the engine light came on, and power was lost during acceleration. Managed to get to a small town, and request assistance. This took 8 hours. Formally requested not to be charged the final amount at drop off whilst refunds for taxis and train tickets to destination were processed--however this has been done. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ROME, IT - Reviewed by BRYONY - 20 September 2025

" We had to wait over 3 hours to get to the car hire site due to the pick up at the airport. Extremely unorganised, several car hire companies working from one vehicle to collect only 8 people at a time with a turn around time of 30 minutes. People pushing to the front with no organisation what so ever. Extremely poor and the poorest car hire service ive experienced (ive hored cars in several countries) staff at the counter were quick to process but in doing so missed off key information and didn't ask the right questions which posed issue. Car was in good working order "

" We had to wait over 3 hours to get to the car hire site due to the pick up at the airport. Extremely unorganised, several car hire companies working from one vehicle to collect only 8 people at a time with a turn around time of 30 minutes. People pushing to the front with no organisation what so ever. Extremely poor and the poorest car hire service ive experienced (ive hored cars in several countries) staff at the counter were quick to process but in doing so missed off key information and didn't ask the right questions which posed issue. Car was in good working order "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 6

BRINDISI, IT - Reviewed by IAN - 20 September 2025

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by JASON - 20 September 2025

" No issues with Auto Europe themselves, but would advise to double check the companies they work with. "

" Booked for a car at the airport, but when we arrived it transpired they were not at the airport. Waiting approx 30 minutes for the shuttle. Car wasn't in great condition. Dirty rear seats and inside windscreen. Auto car but clutch was slipping. There was a QR code and address to use for drop off, but it took you to the incorrect place! Not a great experience overall. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by STEPHEN - 20 September 2025

" Booking dealt with efficiently and no issues - would recommend and use again. Thanks! "

" Booking dealt with efficiently and no issues - would recommend and use again. Thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by TIMOTHY - 19 September 2025

" Excellent value for money & easy process throughout. Very much depends on the hire car company locally however, as our experience in Sicily last year was the polar opposite of our experience in Puglia. Would definitely recommend using Goldcar. "

" Excellent experience throughout. Reserved a Ford Focus Estate automatic & received a Skoda Octavia Estate automatic which was essentially an upgrade. Best hire car except outside of the USA. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MARK - 19 September 2025

" Dropping the car off was fast and easy. Picking the car up was horrendous. Over an hour in a queue that wasnt that long, each collection apart from my own took way too long. I'll avoid europcar next time, this was awful. "

" Booking with Keddy was easy and I had all the details needed. No problem with the handover to europcar either. They had all the details they needed. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by STEPHEN - 19 September 2025

" Auto Europe provide a very straightforward service but they make it relatively easy to compare many suppliers. It was worth me finding the Goldcar offer which provided the best value and as it turned out a brilliant hire experience. "

" Best hire ever. Excellent Goldcstar staff at Pisa Airport who assisted in every way possible at all points of contact. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KEITH - 19 September 2025

" Good overall but be mindful of vehicle condition and assitional charges at end of hire "

" The car was provided via the Herrtz desk at Bergarmo-the lady was great. Took bus to collect car-it had some bodywork marks and the inside seats were stained, More imortantly the oil dipstick showed no oil and the wiper bottle was empty-Not a good prehire check. Sorted after a lengthy wait with staff. Car was great for Italian narrow town streets. Hertz gave an Invoice in Italian at end of hire via Dollar-it would have been nice to see all charges/breakdown in English as vehicle was pre paid with a voucher or everything bar additional driver which I chose at the airport "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PISA, IT - Reviewed by CLAIRE - 19 September 2025

" Can Autoeurope provide rental options with zero excess insurance. This would make it easier when selecting the most suitable option. Insurance with the car rental company is often quite expensive and you have no alternative options at that point. "

" Slow process when dropping vehicle off "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by GEORGIA - 19 September 2025

" Terrible, would never recommend "

" Had an awful, mechanically unsound car that was given to us filthy and in poor condition "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 1

VENICE, IT - Reviewed by MICHAEL - 19 September 2025

" Other than the issue of insurance, I am very pleased with everything else. "

" I am in dispute with them. I have sent an email to there customer services on 17th Sept and given them 14 days to sort. this was advice from credit card company. I will contact your customer services after the 14 days either if the issue is resolved or not as your company will need to know what Noleggiare staff are doing when collecting the car. Basically when picking up the car the person/staff insisted we had to take out there insurance or no car and cancel Auto Europe insurance. Total cost was an extra 620.86 euros. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by JAMIE - 19 September 2025

" Sicily By Car were Absolutely excellent. The best car hire experience abroad I have encountered so far! "

" No fuss, fast and straightforward collection of hire car at Verona airport and similarly drop off at Rome Airport 10 days later just as easy. Staff were polite and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 19 September 2025

" Straightforward and well informed "

" Good experience. Clean new car and model as requested. Better directions to get to car return point would have been helpful but once there drop off was quick and efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by VINCENZO - 18 September 2025

" always use you and always been competitive on price and service, but some the hire companies are not what they seem, previous experiences also "

" had to change vehicle , quite a bit of damage around but mainly due to the rubbers on both front wipers completely hanging off and rain was expected. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ROME, IT - Reviewed by EDWARD - 18 September 2025

" The booking process, pick-up and drop-off are slick and efficient. Cars are always of a high standard. "

" I have used Sicily By Car for the last 15 years. I have always had excellent service and have never felt let down. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by OSCAR - 18 September 2025

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by KEVIN - 18 September 2025

" Overall not that great from this Company. "

" No one at desk for pick up, had to go looking. Car, though value for money, was not the cleanest and windows were dirty. Again at drop off no one available and had to look for staff. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 3

TRAPANI, IT - Reviewed by PIETRO - 18 September 2025

" Apart from Maggiore pressurising me in buying extra insurance every thing was a good experience "

" The desk staff where persistent in selling an extra insurance as i told them that i had arranged my own! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAUL - 17 September 2025

" Nice and straightforward experience. I wish it was always like that. "

" Vehicle booked was an Audi Q5, but the vehicle provided was a Range Rover Sport, which was possibly an upgrade and was well-suited to the very poor minor roads throughout Umbria. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by STEVE - 17 September 2025

" Tbf Auto Europe appear to be legitimate and customer service tried to resolve issue .we both recognised that viaggiare representative was not helpful or interested in resolving a problem .All other rental companies accepted my documents to enable me to rent vehicle "

" Viaggiare representative refused to provide vehicle .had to rent from another. Company no issues .shame that you have individuals with no customer service skills operating in this industry "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by JOHN - 17 September 2025

" The car we booked was not suitable for purpose and embrassed to drive it and on arrival made to pay another 500 euros. "

" This company was a joke, they gave us a car which was absolutely battered all over full of dints, sunroof didn't work and seats all stained when we complained they said tough "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by JAMES - 17 September 2025

" Would use again "

" Smooth & easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by KAREN - 17 September 2025

" The couple we were travelling with hired their car direct from Sixt and had a much better experience. "

" On collection at Palermo airport, there was quite a long wait at the Hertz desk in the terminal, although the person who dealt with us was efficient and friendly. Unusually, we were not given the key there but were told we would be given it at the parking lot. When we arrived at the Hertz at the parking lot, they did not have the key and we had to wait around half an hour to get it. The member of staff there was brusque and did not keep us informed of what was happening. The car itself was badly bashed on one side. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BOLOGNA, IT - Reviewed by STEFAN - 17 September 2025

" If you are using car rentals like Rentalplus , I am afraid I will drop you, otherwise Nottingham to claim on you at Auto Europe "

" Arrogant crew , because I did not rent diectly from them . No crew to talk with when picking up a hard damish car . With a lot of damage points. Confusing on the car map , because damage on left hand was reporter on right hand side and vice vers. Bu I took pictures before leaving as I was told. But the service told me that I should have send it before leaving garage , but info papper did not told that . Anyway car back in same condition as I pick it up. But allt of distribution during vacation not so good. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BARI, IT - Reviewed by KEITH - 17 September 2025

" Great value for the price, excellent staff tidy and clean care. Highly recommended "

" Excellent customer service at the desk and when car was picked up. car provided was clean , everything perfect. Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARIE - 16 September 2025

" As above "

" I have been charged for items that I have no clue what they are. I am awaiting a reply to my complaint email. This is such a shame because otherwise my experience with Budget was very good. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by NICHOLAS - 16 September 2025

" Experience was fine, but I'm still unhappy about my previous rental with Goldcar. "

" Very basic car "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by COLIN - 16 September 2025

" Auto Europe are not one of the main car rental firms at Naples airport and this should be made clear when booking. Next time in Naples I would only book through a leading car hire firm "

" At pick up there was no guidance to expect to use a transfer bus to car port. We were late in finally getting to the pickup point but no transfer bus. Tried to call desk several times but only a voicemail in Italian! Eventually decided to walk 45 minutes to the car location depot. In short the information was very poor to make a pick up the car. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VENICE, IT - Reviewed by ANDREW - 16 September 2025

" We booked through a third party, the counter staff at Venice Marco-Polo were extremely slow and could not keep up with the demand I waited for an hour. I was them charged an extra £110Euro as I wanted to travel to Slovenia- there was no mention of this when booking. The car was covered in scratches, had done 89,000 km and the front tyres were bald and not road legal. "

" We booked through a third party, the counter staff at Venice Marco-Polo were extremely slow and could not keep up with the demand I waited for an hour. I was them charged an extra £110Euro as I wanted to travel to Slovenia- there was no mention of this when booking. The car was covered in scratches, had done 89,000 km and the front tyres were bald and not road legal. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PESCARA, IT - Reviewed by PETER - 16 September 2025

" Was surprised breakdown cover was extra - €69. Would expect hire car company to include that by default. I didn't buy and didn't breakdown "

" All good, except staff were not at the counter when we arrived as the plane was early. As they had us and at least 2 other bookings waiting behind us, I would expect them to monitor flights "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VERONA, IT - Reviewed by CHRIS - 16 September 2025

" ? "

" ? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by LIVIO GREGORIO - 16 September 2025

" As I said, I have been using them for over 20 years and I can't see myself ever changing. "

" I go to Italy 3 to 4 times a year and have been doing so over 20 years and in that time I have used auto Europe almost exclusively, during that time I gave used many different hire companies and this was tge second time I gave used Drivalia and I have to say that they were exemplary in every way and would definitely use them again in the future "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GIAN LUCA - 16 September 2025

" Perfect experience "

" Fast and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by HANNAH - 15 September 2025

" No further comments. "

" I was not able to hire the car as I do not own a credit card. The counter staff were very unhelpful and unfriendly. The call person for Autovia was helpful and confirmed a refund due to not being able to hire car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by STEPHEN - 15 September 2025

" As above. "

" We have hired from Drivalia several times a year for the past five years but this counted for nothing this time. Unfortunately, a week into our four week holiday we had a call to say my wife's mother had died. We had to return to the UK the following day and therefore dropped the car back over two weeks early. The return staff had zero empathy, no sorry, just "no refund". We have just buried mum and may return to Italy but I'm not sure if we will rent a car as I feel that Drivalia were in a position to re-sell the car that we had paid for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MARCUS - 15 September 2025

" Have used Auto Europe many times in recent years and find them efficient and good value. I shall no doubt be hiring through them again soon. "

" Quick and efficient pick-up with no queue at the desk and no paper forms to complete. Car satisfactory with only minor damage. Return very simple and again, no delays. A very good service at Verona airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by MARCO - 15 September 2025

" The Vehicle was in poor condition and had not been cleaned very well. The coolant level in the engine was virtually empty "

" The Vehicle was in poor condition and had not been cleaned very well. The coolant level in the engine was virtually empty "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

FLORENCE, IT - Reviewed by KEVIN - 15 September 2025

" Easy of use "

" Fast efficient friendly service in all areas , pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by KIM - 15 September 2025

" Auto Europe very unhelpful will not use them in the future, had to arrange a new rental at extra cost "

" Couldn't take a car as ok mobility refused my full uk licence. Auto Europe completely unhelpful said I should have an IDP which no one else asks for "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by BRENDAN - 15 September 2025

" Better than all the rest "

" Locauto is a great company to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by TONY - 15 September 2025

" As above read all small print "

" I booked through a 3rd party which was a mistake I was 2 hours late arriving at La Metzia terme airport and when I went to collect my car they had rented my car out! I was so annoyed. I was told I would have to take out another agreement and had to pay for a larger car . So I lost my initial hire payment. Cost me nearly £300 extra .I had no choice, the lady was very polite and I left £ 400 out of pocket. My advice is to read the small print thoroughly or else they will charge u again. Not very happy at all "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ANGELA - 15 September 2025

" Auto Europe need to be aware of, and take on board customer experiences. "

" Over a 3 hour wait, in extremely hot temperatures to collect the car! A very long queue winding out of the pick up office, onto the main thoroughfare...and only ONE DESK OPEN to deal with this situation! Unable to leave the queue to find water, and when finally got to the desk was told in no uncertain terms "what do you expect, we have 120 cars going out today". NEVER AGAIN! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by RICHARD - 14 September 2025

" I would be very grateful if your company would look into my extra charges. I could not see the word "Keddy" anywhere and was directed to EUROPCAR It unfortunately put a real dampener on what was a lovely holiday and is still causing us stress. "

" Keddy didn't exist but we went through EUROPCAR. at Verona airport. They insisted on charging me more even though I had already paid for extra cover. I showed them paperwork from autoeurope. They also charged me for other extras I did not request. I am still waiting to why I have other charges since dropping car off. There was no one at the depot when I dropped car off. I deposited keys in box. There was no damage to car and I refilled fuel at fuel station close to carhire depot. There should be no further charges at all. Altogether extremely stressful. I would not recommend EUROPCAR to anyone and they are not doing your company any favours. I have submitted a claim form. I communicated with autoeurope whilst away and they were very helpful and responded to my emails very promptly. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by PHILIP - 14 September 2025

" Competitive as usual "

" Great little almost new car and good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JASVINDER - 14 September 2025

" We had no issues "

" We had no issues "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PESCARA, IT - Reviewed by ZOE - 14 September 2025

" No problems with your platform, it would be helpful to see iwhen you take payment for the vehicle as some companies do not take payment until collection of the vehicle. The type of vehicle stated like a Fiat Panda, when the actual vehicle was a very poor relative to that. "

" Quite possibly the worst car I have ever driven, it was made in India and ate fuel.. There was a mix up with the car I was given and a key left in the vehicle which I thought was a spare until I later discovered was due to my being given the wrong car. Staff appeared to blame me for the error and as good as threatened me until I found them a solution for returning the key back to them. It caused me considerable upset and distress quite frankly. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VERONA, IT - Reviewed by DAVID - 13 September 2025

" I wanted to rent a car, and did so. "

" The Car hire was fine, but somewhat old with over 100,000km on the clock, and was showing signs of wear and tear. However, it was adequate and we had no problems with it. The Sicily By Car staff were helpful, and did a good job. However, I am highly unlikely to have a conversation with a friend about a car rental ! I wanted to hire a car, I chose the type of car and Company, and duly did so. I always answer this most irritating of questions in the same way ! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by ANDREW - 13 September 2025

" none "

" the rear bumper trim detached while driving a couple of days into the hire (no impact had occured) and I had to tape it up for the remainder of my holiday as I couldn't easily make it back to the hire company. This made driving a bit stressful as I wasnt sure if it was going to fall off again while driving "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by GARY - 13 September 2025

" Excessive unexpected charges beyond the initial payment to auto Europe,I would not use budget/avis again "

" Excessive unexpected charges locally ,I rent at Pisa for 18 weeks per year "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by VICTORIA - 12 September 2025

" I think the insurance selling is misleading and confusing. I bought the extra insurance through auto Europe but Gold car told me it didn't cover anything and they wanted me to buy more insurance I didn't but I did feel vulnerable the whole time I was out there fortunately I didn't have any problems car companies really need to stop Purposefully misleading customers and work together to have a clear and transparent process for the insurance. "

" They were good. The car was good the drop-off was good. But the insurance selling is very annoying. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DANIEL - 12 September 2025

" Despite the car being returned in the exact same condition as it was received in rentsmrt24 have proceeded to charge me for damage that isn't on the car. Initially they claimed the tail light needing replacing at a cost of 800 euros, then invoiced me the next day for unspecified 'damage' for €223. They haven't provided any photos or evidence of damage to the car. I've emailed asking for proof, along with my photos of the car showing it in the exact same condition as it was received and have received no acknowledgement from the company. Going off other reviews of rentsmrt24 this isn't a one off. I'll never use this company ever again for car rentals, and I'll be reluctant to use autoeurope for any future rentals if this is the kind of company you do business with. "

" Despite the car being returned in the exact same condition as it was received in rentsmrt24 have proceeded to charge me for damage that isn't on the car. Initially they claimed the tail light needing replacing at a cost of 800 euros, then invoiced me the next day for unspecified 'damage' for €223. They haven't provided any photos or evidence of damage to the car. I've emailed asking for proof, along with my photos of the car showing it in the exact same condition as it was received and have received no acknowledgement from the company. Going off other reviews of rentsmrt24 this isn't a one off. I'll never use this company ever again for car rentals, and I'll be reluctant to use autoeurope for any future rentals if this is the kind of company you do business with. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by DAVID - 12 September 2025

" See other comments. Overall a good experience. "

" Pick up was easy and professional. However under inflated tyre alarm and no water in window washer bottle. Both corrected by myself at a service station. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by RICHARD - 12 September 2025

" Excellent. price ,staff and car all good "

" Excellent. price ,staff and car all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by STEPHEN - 12 September 2025

" Good "

" Generally ok in all departments.computer system down when car returned and ticketed queueing system not too clear "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ROME, IT - Reviewed by TANYA - 12 September 2025

" Booked with a free additional driver but was charged when picked up vehicle. Still awaiting a refund "

" Booked with free additional driver but was charged for the additional driver when collecting the vehicle "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 5

ROME, IT - Reviewed by STEPHEN - 12 September 2025

" Unpleasant surprise at the choice of car, describing an MG3 as similar to an Opel Corsa is at best a stretch! It was not as clean inside as it should have been. Judging from old paperwork found in the car it was a rapid turnaround! "

" Straightforward and it worked fine, saving time. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by ANTONY - 12 September 2025

" Basically a rip off "

" Easy car Hire would not accept my credit card so I had to pay E247 insurance plus E200 deposit, when I dropped the car off there was no staff to sign the car off. Therefore i DO NOT KNOW IF I WILL GET THAT DEPOSIT BACK. I could have got exactly the same deal if I had just turned up so I don't know why I paid you £100 in the first place- "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by ISHREE - 11 September 2025

" Efficient "

" Helpful recommendation about changing car to maximise luggage space. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by FABIO - 11 September 2025

" I wouldn't use filirent again. I prefer Autoeurope and other companies whose cars are parked on the ground floor of the airport. "

" The car park on the third floor is not clearly marked. It took me ages to find the car as well as the exit both leaving the airport and coming back to redeliver the car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RICHARD - 11 September 2025

" The plane was late. When I arrived at the airport Autovia office was closed , unlike all of the others. there was a paper with a number to ring which was answered by a machine to take a message. When I phoned the next morning they said that the booking was cancelled as I did not turn up to collect the car. The I went to the office later in the morning the man said I could not have my booked car , I could not make a new booking , I could not have my a refund "

" The plane was late. When I arrived at the airport Autovia office was closed , unlike all of the others. there was a paper with a number to ring which was answered by a machine to take a message. When I phoned the next morning they said that the booking was cancelled as I did not turn up to collect the car. The I went to the office later in the morning the man said I could not have my booked car , I could not make a new booking , I could not have my a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by JANUSZ - 11 September 2025

" Seamless experience, everything worked as it should , will use again. "

" Good car, no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by RICHARD - 10 September 2025

" booking progress with Auto Europe great however your partner Sicily by Car was awful "

" The waiting time of 2.5 hours to register at pick-up desk and then +30mins for car to be delivered to pick-up point was not acceptable. We then had an issue with the car (cutting out on a main dual carriageway) and were informed that the car could be picked up on a tow truck and then we would have to pay for a taxi to Cagliari airport to collect another car - again totally unacceptable. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PERUGIA, IT - Reviewed by DAVID - 10 September 2025

" No problems dealing with Auto Europe - very easy process. "

" Long queue & wait before getting to counter - this was frustrated by people in queue going to the front for 'fast tracking' as they were preferential customers. Vehicle had quite a number of scratches - all documented but vehicle proved to be very comfortable & reliable. Surprised we had to pay some sort of local tax per day amounting to 64 euros on top of rental charges already paid. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by GARETH - 09 September 2025

" Just disappointed to have someone scrutinise the car so closely after a long day driving bringing it back in what I thought was in the same condition as when i picked it up. "

" To be fair I have only marked you down because we were upset by the somewhat aggressive behaviour of the young lady when we returned the car. She found a very small dent on the rear o/s wheel arch. Although my wife has taken many photographs of the vehicle to check against the pre-existing condition report we could not find a photo of this area.. We then pointed out additional damage that we had found after we took delivery of the the car but she did not appear satisfied with our explanation. We have used your company a number of times and this is the first time that something has been raised. I could understand if it was significant damage but the dent was small and insignificant compared to the items we found. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by EDWARD - 09 September 2025

" A very good price but with inconveniences! Sicily is not a good place to be driving with concerns over insurance cover. "

" It was not made clear enough that this was an off airport operation. We had difficulty finding the pick up point and then an unecessarily aggressive driver told us he would only take the main driver. This left my wife, my son on crutches, his pregnant wife and a 22 month old child at the airport. On arrival at the site I was directed the wrong place. The desk staff were good although it was difficult to get a safe child seat. The car I was expecting was a Skoda Kamiq or similar. I was given a Ford Tornio. This is like a van with windows! But at least there was plenty of room. On the way back it was suggested the bumper had been damaged during my hire. Luckily I had photographs proving it was pre-existing damage. I do hope I will be returned my 900 Euro deposit soon!! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PISA, IT - Reviewed by SHAUN - 09 September 2025

" Poor service, though the member of staff who served me had no customer skills whatsoever dealing with international customers, had the cheek to charge an additional £120.00 on top of an already extortionate price hire "

" Overpriced car hire , had to pay another £120.00 because I couldn't fit 1 extra suitcase in the car , car was damaged all round car provided had oil light on dash after a hour or so of driving, tyre pressure warning light was on the dash from point of collection "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by PHILLIP - 09 September 2025

" You are only the broker , but please bare in mind that you need satisfied customers who will use you again so with that in mind you need to promote companies that will keep customers happy, after checking on customer feedback , it would appear that goldcar have one of the worst reputations . "

" Absolutely terrible, flight was delayed by 1 hour , when we reached Bergamo airport all the rental car companies were open as they had waited for there customers except gold car they were closed , after speaking to the other companies to see if there was anything we could do they told us that gold car never wait they always locked up dead on closing time and when you come back in the morning they have a habit of cancelling your booking or telling you that you're car has gone ,we had to get a taxi to a hotel near the airport as there was nothing else that we could do, we got a taxi back to the airport at 9am in the morning we went to the gold car desk only to be told that our car had gone (surprise surprise)and that all we could do was book a bigger car and pay the difference which cost another €210.00 , surely if I have hired and paid for a car for a week I can collect it at anytime, the staff were very ignorant even laughing at us at one point , I felt like we had been scammed , will never book them again , that one hour delay cost me about €400 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VERONA, IT - Reviewed by STEWART - 09 September 2025

" Easy drop off experience "

" Not the car we thought we were getting but it was another small car which is fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANTONIO - 09 September 2025

" Very easy to collect/ DROP OFF at the Airport. "

" I was very happy to hire a car from Auto Europe Rental company Budget. as they kept me informed through out my 3 weeks of hiring the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ELIZABETH - 09 September 2025

" On line booking fine... "

" Car had dead battery after 4 days and roadside assistance said to change the car. Had to return to Catania and waited 1.5 hours. Then given car in lower catergory. And finally had to pay 190 euros immediately for roadside assistance plus 95 euros later for mileage for said assistance. Not ok. Not our fault they gave us a car with v old battery. Will not use Viaggare again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PISA, IT - Reviewed by PETER - 09 September 2025

" The lady doing returns was efficient, but polite & friendly too. The car itself was "well used" but did its job and the comprehensive damage list did cover everything so no no disputes at drop off. "

" Reception desk is well manned, so even in very busy times you are not waiting too long, although remember to take a ticket! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by JOHN - 09 September 2025

" We booked a VW Tiguan because we are familiar with the VW controls, but we were given a similar standard of Peugot SUV that was very good, (once we had worked out the different controls). Overall very happy with the experience. "

" Speedy pick-up and drop-off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by COLM - 09 September 2025

" Added the extra cover when I booked it online, saved time at the pick up. Used them before and was very happy with the service and vehicle "

" Helpful staff, car was great, everything explained "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAVID - 09 September 2025

" Good booking experience. Bad experience with Sicily rent a car "

" Long queues at pick up with an online queuing system that didn't work. Charged 80 Euros cleaning fee at return because of a little sand inside the car from the beach - first time this has ever happened to me in many years. Avoid using this company "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by DEAN - 09 September 2025

" Long standing customer of auto europe "

" Dispute over a scratch that was charged for "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 8

PISA, IT - Reviewed by STACEY - 09 September 2025

" Please see above. "

" Easy, good experience overall. The car was in good condition, but very dirty inside and out. It ran well and we had no troubles with it. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by JAMES - 08 September 2025

" A bit concerned that easycarhire is available on auto Europe. "

" On arriving to collect the car we were told by the staff that the extra insurance that we had taken out with auto Europe was not worth the paper it was written on. They then tried to sell us alternative insurance that totalled more than the rent of the car itself. We were very surprised by this and subsequently looked up Easycarhire reviews ro see if others had had the same experience. There were lots - all advising NOT to use easycarhire. Appears that many did end up taking the insurance and ten still had to fork out large excesses for a tiny scratch. Take care as the insurance appears to be bit of a company scam. Surprised auto Europe use this company. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by NADER - 08 September 2025

" Very good and easy to book a car in Italy. "

" Generally very good service and cars. Improvements could be made on cleanliness of the cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BRINDISI, IT - Reviewed by RICHARD - 08 September 2025

" See my comments above in relation to Noleggiare. "

" Noleggiare did not acknowledge the extra cover I paid for with Auto Europe; as a result, I had to pay extra to them when I picked up the vehicle. Auto Europe have no right, legally or morally, to sell a product which turns out to be useless. It is merely a cynical way of taking more money off the client. If Auto Europe wish to claim a 'working relationship' with Noleggiare and doubtless other car rental providers, it is imperative that they either remove the additional cover facility from their rental agreement or ensure that their car hire partners are happy to acknowledge and respect the extra cover purchased. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TRAPANI, IT - Reviewed by MARTA - 08 September 2025

" very pleased "

" nice and informative staff members at Trapani airport. Very welcoming. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DAVID - 08 September 2025

" Great "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by STEPHEN - 08 September 2025

" Very happy with the service and the price. "

" Very prompt and professional service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by GEOFFREY - 07 September 2025

" A "

" Very dirty windscreen, no washer fluid only water, poor return instructions. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by ANDREW - 07 September 2025

" Good, no problems "

" Second time we used them, very happy with the whole process from picking up a car to the drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by CRAIG - 07 September 2025

" Remains to be seen, subject to insurance claim should I have to make one... "

" Worst car hire experience of my life. 40 minute queue at the Target desk on arrival despite only being 5 people ahead of me, all of whom seemed to get quite animated with the counter staff prior to their departure.... the reason became apparent when it was my turn. After being presented with paperwork for a Fiat 500 and explaining I had booked a Golf, we debated how unsimilar they were for a very brief moment. Not so much a debate as a shrug from the staff member. We then got to the only reason for the delay, insurance hard sell. Explaining I had already bought separate insurance from AutoEurope when I booked my car and showing them the paperwork, meant nothing. I was told I was not the professional, they were, and I should listen to them not some broker. I was threatened with exponential costs for damage including a daily charge for the vehicle being off the road if I damage it. Even turning over my contract and writing lists of sums that appeared more like telephone numbers, I assume to frighten me into submission. After clarifying that the insurance was optional and declining the kind offer of an extra £50 per day, I was forced to sign a form confirming the condition of a car I had yet to see and waived off toward the car park. I asked where exactly to go, the response was "you didn't want to listen to my advice so you can find it yourself". What a welcome to Sardinia! It's not over, I located the key collection desk outside after a brief search, on my own. When I entered the lady was on the phone and I heard her repeating my name. She finished her call and smiled to me, I introduced myself, no idea why my name had come up in her phone conversation because she still had to look my details up only to discover that due to an unexpected delay, my car wasn't ready and I would have to wait 30 minutes, perhaps I should have taken the insurance! She promised she would phone me when it was ready. To be fair she did, exactly 30 minutes later. The car was covered in scratches. Literally not a panel untouched. I was told to take pictures of them all for my records. I did, however clearly not thoroughly enough. Fast forward a week to drop off... We arrived at 7:55am. The lady that was there told me they didn't open until 8am and proceeded to ignore us until 8:05am. When she did speak to us, she told me off for being 30 minutes early. (A month before when making the booking I had allowed for traffic etc on the return and given myself half an hour leeway. I thought being early would be preferable to being late. She disagreed!) I apologised and explained I had misjudged the traffic, choosing not to mention the fact they had delayed me far longer without apology on my arrival a week prior. She checked the car. Immediately and suspiciously finding and photographing the one scratch (not really a scratch, it looked like a door had be opened into my car) that I didn't have a picture of from the week before, funnily enough the same colour as the car her colleague had just parked next to mine, and was still polishing. Then she located several more "fresh" scratches that I fortunately did have photo evidence that they preexisted, and which she then forgave me for. I'm yet to receive the bill for my scratch. I expect it will be more than the insurance would have been, and then I will have to claim on the "Full cover" insurance you sold me prior to arrival so will reserve judgment on that. And there ends my experience. I hope you agree that this warrants the score I've given and am happy to discus it further if you wish to contact me. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

CATANIA, IT - Reviewed by IAN - 07 September 2025

" Poor !!! "

" Not easy to find office/desk actually not in the airport about a 5min walk outside . Had to ask a few people as no clear instructions. Awful , rude staff . Very long waiting time even though hardly anyone in our queue. Complicated process with hidden charges trying to frighten you into paying more. Ended up with completely different vehicle then booked. Had issues with warning lights coming on but when we called no real help from staff . Booking back in same issues with waiting only one member of staff on her own answering the phone whilst trying to deal with you . Then having to walk back to the car with all your bags with the same one member of staff to check the vehicle off , leaving customers getting more frustrated with waiting times. Would not recommend Rental Plus to anyone!! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TAORMINA, IT - Reviewed by MICHAEL - 07 September 2025

" Easy to book and gives clear costing and options on companies. I added auto Europe insurance which was cheaper than the actual hire car companies. Only issue was I was looking to pick it up ear later than planned, as per documentation I call Auto Europe to let them know, they were a little unhelpful and condescending. I ended up sorting with local AVIS office direct who were very helpful. "

" Easy to pick up and was shown how all the various controls worked on the car. Everything was explained clearly.. Only issue is limited opening hours of the office in Taormina "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by KAREN - 07 September 2025

" Lovely car but dirty carpets and windows on the inside and NO WATER in the washer bottle! "

" Adding another person to the drivers list should be available on booking the original booking so you know the cost. And it should not be so much to add an additional driver! It was very expensive "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by PAUL - 06 September 2025

" Very good and would 100% use your company next time "

" Excellent service, there were a few scratches and dents on the vehicle which were not on the check list but I pointed that out and he told me to photograph and video which I did, there was no washer fluid but t wasn't a problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by ALISON - 06 September 2025

" The drop off was ok "

" We arrived early so rather than wait an hour for my car to be ready I accepted another one. I had to pay a supplement on an already extortionate price. I hated the car. It was too big and in order to reach the pedals I had to be squashed under the steering wheel. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 7

VERONA, IT - Reviewed by CHRIS - 06 September 2025

" East to use and pick up and efficient. "

" Great car, but a bit low for the family..I asked for a hyandi Tuscon and got a Ford Focus estate. I have hip mobility problems and it was not ideal..I wanted an SUV and got a "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by AZIZ - 05 September 2025

" See above "

" The shuttle driver on the collection from the airport ( young guy, mirrored glasses, stubble beard) was the rudest man I ever met. Georgia - behind the counter was polite and efficient, but felt ripped off with additional charges €242 for accident cover on top of our payment. The car, Renault Megane estate was big, comfortable and quiet but had a massive scratch / dent / scrape down the whole of the drivers door and rear door. No one cared about it. The advert said Verona Airport, but it wasn't. It was a shuttle drive away - so felt like false advertising. We wouldn't book again "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ALASSIO, IT - Reviewed by GIAN PIERO - 05 September 2025

" I like Auto Europe for the comparison website and the customer assistance, which is very helpful in case of need. "

" All went smoothly, however I learned the following: - The Hertz office in Alassio is closed during week-ends, so, book your car at least a few working days in advance and make sure they have the car. Booking on Friday for Monday might not work; - the pick-up and drop-off location might not be easily accessible and some walk might be required. All in all, it worked well thanks to the courtesy of the Hertz officer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 04 September 2025

" None "

" The car had multiple dents and a chipped windscreen on pick up. After drop off a 250 euro charge was put on my card with no explanation. I contacted them by email for further information and have not received a response "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VERONA, IT - Reviewed by MARK - 04 September 2025

" I have used Auto Europe several times, but the response I got regarding the issue, was unhelpful at best "

" Absolute disgrace!!!!!!! Our flight was delayed, so we arrived to pick up the car 1 hour 13 minutes late. When the receptionist finished dealing with the customer at the desk, we approached. we handed over the paperwork for the car we had already paid for. She looked at the computer screen, then pushed back with a big smile and said the booking had been cancelled. When i questioned what she meant. With the biggest smirk, told me the system automatically cancels any booking after a hour. I asked her to explain, she laughed and said that is the system, and there was nothing she could do, and I would not get a refund but i could try. She deliberately did not give me a cancellation report until, the couple behind us who were also on our flight, told us to ask for one. We were only allowed to take a photo of it. The young woman was vile and a disgrace to any company. I have used the company on many occasions over the years, and have never received such dreadful customer service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by EDWARD - 04 September 2025

" As above "

" Friendly, helpful, and efficient staff, both at counter in the terminal and at the car pool. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAVID - 04 September 2025

" Booking experience was fine but Viaggiare assistant suggested that using Autoeurope meant our booking lacked some of the benefits other booking systems may have. "

" Overly pushy when trying to sell their excess cover - would not give in even when I assured them multiple times I had separate excess insurance. I was told by counter staff that because I booked the car through Auto Europe, if we had a breakdown we would not be entitled to another car and also any breakdown we would have to pay a fixed fee plus additional charges per km for recovery - is this a true policy when booking through Autoeurope? I insisted on not needing to purchase their excess cover and assistant told us they were giving us a higher value car than we booked therefor the excess costs would be even higher and that was the only car currently available. The Opel Corsa we eventually got had multiple dents and scratches on all sides , interior was not clean and screen wash ran dry on first drive. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PISA, IT - Reviewed by EMMA - 03 September 2025

" Pick up point was easy and drop off straight forward. "

" The desk stayed open later than the closing time which was a huge relief after our fight was delayed. Very easy to complete the documentation and wasn't upsold anything. Only downside was that the car had damage which we weren't given any documentation with a car diagram to make us aware beforehand. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by WILLIAM - 03 September 2025

" We live in a digital world. I have a valid credit card via my official Barclaycard app, and had my driving licence and passport with me so there was no doubt I was who I said I was. Why you needed to see the actual piece of plastic when all the details are on the app (including the front and back of the card EXACTLY as if in person) I have no idea. I was unable to get a refund, and staff on the desk were totally dismissive. So nearly £300 thrown away. It will be interesting to see if you offer some sort of voucher or refund to me - especially if "Great customer service is indeed your top priority"!! "

" They wouldnt accept the credit card app off my phone, nor another family member's actual credit card so i wasn't able to rent the car. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by DANIEL - 03 September 2025

" Great car at a good price "

" Quick pick up. The pick up was off site and the shuttle service at the airport was not good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PHILIPPUS JACOBUS - 03 September 2025

" 2nd poor experience with Auto Europe partners in 1 x week. I'm more likely to go direct to the big brands rather than aggregators. "

" My rental car was cancelled as I was 2:15 late due to flight and baggage delays. No compassion, just a hard charge if I wanted to car. I declined to pay again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by MONICA DE - 03 September 2025

" I used Auto Europe to book a car for my trip, only to discover that the actual rental was handled by a third-party company I'd never heard of (Felirent). Despite contacting the supplier the night before to confirm pickup, my reservation was cancelled the next morning due to a delay--something that was never clearly stated in any of the booking documents. The lack of transparency around cancellation policies is unacceptable. Even worse, I tried reaching out multiple times via WhatsApp and email and received no response for days. This left me stranded and stressed during my holiday, forcing me to rent from another company at extra cost. Although I eventually received a refund, the experience was chaotic and poorly managed. Auto Europe needs to improve its communication, clarify its terms, and ensure its partners uphold basic customer service standards. I won't be booking through them again. "

" I recently booked a car hire through Auto Europe, unaware that the actual supplier was Felirent--a company I had never heard of. The night before pickup, I contacted Felirent to ask if I could collect the car early, but was told to return the next morning. Due to circumstances beyond my control, I arrived late the next day and was shocked to find my reservation had been cancelled. There was no clear warning in any of the booking documents that a delay would result in cancellation. I had made prior contact, yet this was completely disregarded. The lack of transparency around cancellation policies is unacceptable. To make matters worse, I received no response to multiple messages sent via WhatsApp and email. The silence added unnecessary stress to my trip, forcing me to scramble for an alternative rental at extra cost. Although I eventually received a refund, the experience was deeply frustrating and poorly handled. Auto Europe needs to improve its communication, clarify its policies, and ensure its partners uphold basic customer service standards. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by PETER - 03 September 2025

" The whole experience put a terrible start to our first visit to Italy and Auto Europe were completely unhelpful. I thought it would be a simpletask to pick up our hire car and drive to our destination but the experience with Auto Europe was a disgrace. The hire company refused to issue with me with a car saying that this often happens with your company and I would have to pay an extra charge of 1733.99 euros to secure a vehicle. This offer was only made after spending nearly 2 hours trying to sort things out with Auto Europe on the phone which did not happen. The fact that one of your operators was rude to me on the phone, completely unhelpful and then hung-up on me is disgraceful! If this had not happened I would probably be blaming Noleggiarre for all of this but their staff were actually very helpful and said this was a regular problem with your company happening at least twice a week. I do hope you sort this problem out so that others are not faced with the saame problems!! "

" The hire company would not accept my voucher from Auto Euro and I had to pay an extra 1733.99 euros to secure a vehicle for my family's holiday. I spent close to 2 hours trying to sort out the problem with Auto Europe's helpline but was unsuccessful. One of your operators actually hung up on me after telling me I was an hour and a half late to pick up my vehicle! "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by CARLO - 02 September 2025

" I have used Sicily by car many times.The cars are always clean and excellent condition.Definitely recommend. "

" Staff are very polite and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PAUL - 02 September 2025

" Efficient service "

" Very efficient service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CAGLIARI, IT - Reviewed by THOMAS - 02 September 2025

" Overall fine in the end. "

" The drop was the excellent with the representative being helpful & knowledgeable. I'm afraid the collection of rives at Cagliari airport left rather a lot to be desired. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PAUL - 02 September 2025

" Easy website to navigate, helpful support staff "

" Excellent service, one of the best I've had when dealing with car hire companies "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by GREGOR - 01 September 2025

" As above. "

" All good. Friendly and helpful staff and quick check-in and check-out. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by PAUL - 01 September 2025

" Auto europe booked one car with eco-via for us and as they don't accept credit cards on phones we had to change our booking with Budget who were great although costs for 7 seater was quite high. "

" Budget sorted out a problem.we had because we were unable to collect our hire car from eco-via. as eco-via don't accept credit cards on phones. Budget were great although costs for 7 seater was quite high. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAUL - 01 September 2025

" I have hired several times through Auto Europe and have found their system second to none, with good prices, and with excellent customer service. I have had to cancel on a few occasions and the refund was always speedy. "

" Straightforward out and in. Newish car but with some damage and could have been cleaner internally. Didn't push for their extra insurance when I declined. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by STEPHEN - 01 September 2025

" Excellent experience, easy to book, collect car and drop off. "

" Very easy and prompt service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARCO - 01 September 2025

" I booked a jeep renegade which was not available and ended up with the most basic version of the VW t cross which was awful. The car also ran out of engine oip while I had it , I had to get the oil filled at a local garage. Car was also dirty when handed over. All I was offered was a refund for my expenses of oil , the Sicily by car drop off did not even apologise, very poor customer service and poor vehicle condition and maintenance. "

" I booked "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by DOUGLAS - 01 September 2025

" Easy booking and good selection of cars. "

" Very efficient collection and return. Car was quite new and was excellent. Only downer was that it had no radio antenna so reception was a bit haphazard. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

RIMINI, IT - Reviewed by RICHARD - 01 September 2025

" No hassles at all and a very reasonable rental rate. "

" Very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by TOM - 01 September 2025

" No problems UK side. Booking, communications and process easy and clear. Also excellent service on getting refund for the 'damage'. Unfortunately the same cannot be said for the Italian side. "

" Counter staff were snide and rude when refusing to purchase additional insurance, when combined with the attendant in the car park at drop-off, it was overall an experience that left a sour taste. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 6

BRINDISI, IT - Reviewed by KARIM - 01 September 2025

" Because you recommend dishonest companies "

" Our rental agreement with Auto Europe included full damage and theft protection ect. On collection we were told it did not include. They deceived us! Con artists. I had similar experience years ago. Never again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MATTHEW - 01 September 2025

" Auto Europe was ok but goldcar had some issues "

" Counter staff were not very friendly to start off with. In Rome airport there was no one on the desk just a notice about where to find them in the car park. In the car park it was not very clear that we had to take a ticket before seeing the counter staff and they sent us back to get one eventhough there was no-one waiting. The car had a number of defects not noted on the form we had to raise "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PISA, IT - Reviewed by GERAINT - 31 August 2025

" As mentioned above, I'm not satisfied with my experience. Nothing too wrong with the car apart from a faulty reverse sensor which beeped every time I put the car in reverse. But the major issue is with the pick-up experience which was extremely poor. "

" Member of staff during collection of the car was far too pushy with selling Ok Mobility's own insurance. When I told him we had taken out cover via AutoEurope he claimed "they won't pay you, only our cover will pay you" and when we refused he told us just to call out recovery would cost us €400 euro and "I don't care, it's not my money". They also charged us €60 at the desk as a "local tax", I've never been charged that from other car hire companies at Pisa airport and I'm not sure this comes under auto Europe's claim that the fee we paid prior to arrival covered all necessary coverage to drive in a given country. A Google search indicates the tax I was charged doesn't actually exist, but the experience means I definitely won't be using Ok Mobility when I go back to Pisa next year and I'm unlikely to book through AutoEurope as this has been my worst car hire experience in the many years I've hired cars for holidays. The person at the drop off was fantastic and I have no complaints about her - my poor experience is 100% to do with the man I dealt with during collection and Ok Mobility's dubious business practics. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRINDISI, IT - Reviewed by FRANCO - 31 August 2025

" Great from start to finish "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by PHILIPPUS JACOBUS - 31 August 2025

" If I was Auto Europe, I would review my relationship with these cowboys. They're clearly understaffed. I'd just book direct with the mainstream car rental companies in the future. "

" The queue to check in was so long and moving so slowly that I abandoned my rental car with Italy Car Rent after a hour waiting in line and the queue not moving and paid a premium as a walk up customer with Hertz. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PESCARA, IT - Reviewed by MARK - 31 August 2025

" Not a great experience at all, quite poor service and a very poor level of hire car. "

" Our flight was delayed by around an hour and on arrival, the Viaggiare office was closed. I had to call an Italian number and although he said he was arriving, it took around 30 minutes, delaying our evening further. The car we were given was not as expected and was in fact a very low grade Mahindra. We were very unimpressed. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by KEVIN - 31 August 2025

" Overall very good and straight forward. Insurance requirements could be clearer, Nolegiarre always offer extra insurance, do you need it? "

" Car wasn't cleaned outside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VERONA, IT - Reviewed by DAVID - 30 August 2025

" Auto Europe did not pass the request for child seats on to Drivalia so I hold them predominantly responsible for the inconvenience and having to buy child seats that I do not need or want. Because the request didn't go through I had to leave my young family for two hours at the airport, whilst I went on a wild goose chase to buy child seats. A very stressful experience. "

" There was no child seats available despite two being on the booking request. I was told by the staff to blindly go to the local decathlon to buy them but decathlon do not sell child seats. It felt like they tried to just send me away somewhere and I would be out of their hair. I had to leave my young family at the airport to go and buy rather than hire child seats now I'm left with two seats that I have no use for. This all caused a two hour delay to the start of our family holiday. The car it self was badly dented down the passenger side and generally scratched and scraped around every panel "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 3

NAPLES, IT - Reviewed by FABIO - 30 August 2025

" It is almost impossible to contact Auto Europe to sort this problem out at the time. I won't be rushing to use again "

" The worst car hire company I have ever used. The first car was so badly damaged I would not accept it. The second was also badly damaged. The delay this caused was over an hour. Rude staff. Tried to give me a smaller car replacement. Tried to charge an extra day. Absolutely awful "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by SIMON - 30 August 2025

" The price is competitive and the choose is good, but there is lots of competition. "

" I was satisfied overall with my rental with Centauro. The car was not what I expected, not as advertised, but was in the same group standard, so it was fine. The condition was okay, showing signs of considerable use having done over 122,000 km, although it functioned well and I had no problems. The staff were very good during collection and drop off. The return shuttle from airport to depot was smooth. The main disappointment was with the pick up shuttle - I followed the instructions and walked to the pick up point. I waited for over 30 minutes, during which time many other shuttle buses came and went, before I telephoned the main office. They told me to try a different pick up bus stop. I walked to the other stop with my family and all bags. Eventually a shuttle bus arrived - apparently the pick up point had been changed recently, but the instructions had not been updated. Overall, I had waited almost one hour to be picked up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by IAN - 30 August 2025

" Auto Europe are fine. Major reservations about Budget! "

" Decent car, good service at desk and drop off. Budget online support, telephone support and Quick Pass absolutely non existent. No response whatsoever via site, email or phone. Wouldn't use Budget again because if I needed to contact them during a rental I don't feel confident that they would help! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by EMMA - 30 August 2025

" Booking was easy and Auto Europe offered a competitive price. Budget was a bit of a let down, however. "

" Pick up was confusing - I waited a while at the desk only to be told I didn't need to wait at the desk, but how was I to know that? The staff inside the car park which was apparently express pick up were moody and disinterested, and it was difficult to navigate pick up since they weren't very forthcoming with assistance. The charge for the child seat was more than suggested at booking, and we had to cross the car park to get it. Otherwise a decent experience - nearly new car, easy drop off. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by PIETRO - 30 August 2025

" Pick up in time "

" I arrived late for pick up and had to pay 100 euro because auto europe cancelled my booking car was dirty "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by LUIGI - 29 August 2025

" simple and cost effective "

" I always rent with LOCAUTO, pleasant and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MATTHEW - 29 August 2025

" We had no issue with the service or price, but a clearer warning about potential additional charges we might be pressured into paying by Goldcar on collection would be appreciated. Also, when calling yourselves to try and get support with the charge, I was given no advice other than to call Goldcar. I had assumed having made the booking with you there might have been some support offered, but that hasn't been the case. "

" The car was excellent. Practically new and exactly what we needed. No complaints with the car. However, we did feel the pressure of the hard sell for extra insurance coverage when we collected the car - warned we'd have to pay 3000 euros if we had an accident, which seems very excessive. My main issue is with the deposit we left. This sat on my credit card as pending when we collected the car, then disappeared on the day we dropped it off - Tuesday 26th. However, today the charge has re-appeared on my credit card and I've had to contact them to try and resolve it, hoping it is just an admin error. I have not had a reply yet concerning this. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by AHMED - 29 August 2025

" Thank you, it was very helpful and nice experience "

" It was good, I wish you offer breakdown cover from autoeurope instead of rentsmart Also the car on the website was Peugeot 208 but the one I got was FIAT panda which was way smaller than I expected, the operator said it is the same category, but if I knew it will be Panda I would have got the higher category "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANDREW - 28 August 2025

" Great value, quick and efficient service. "

" Great value, quick and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by NEAL - 28 August 2025

" Easy, friendly, excellent. No issues at all and everything went smoothly. "

" Easy, friendly, excellent. No issues at all and everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by MARK - 28 August 2025

" Vehicle collection took longer than the flight. Queue was minimal, 8 persons, counter staff efficiency was awful. Was offered an electric vehicle which was totally inappropriate for our journey and had to accept a vehicle that was nothing like the one we booked. "

" Vehicle collection took longer than the flight. Queue was minimal, 8 persons, counter staff efficiency was awful. Was offered an electric vehicle which was totally inappropriate for our journey and had to accept a vehicle that was nothing like the one we booked. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

TURIN, IT - Reviewed by MICHAEL - 28 August 2025

" Please get the basics correct. A two hour 'wild goose chase' around Turin was unnecessary, frustrating and a bad start to a holiday. "

" There was a big problem with the vehicle collection address. The Auto Europe confirmation stated the pick-up location as Porta Nova, however there was no Maggiore office near Porta Nova and following some great help from the Enterprise office near to Porto Nova, we ended up at the Maggiore office at Porta Susa some two hours later. The representative at Maggiore informed us that the Porta Nova office had closed some two years prior. The support from both Auto Europe and and Maggiore representatives was good and the fundamental issue was outdated information. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 28 August 2025

" I'm afraid based on this experience I am very unlikely to recommend either Auto Europe or Hertz to a friend. I would welcome your comments on the above and some kind of appropriate compensation/refund for the entirely disappointing experience. I am happy to supply any photographs or copies of invoices if this helps. Kind regards etc. "

" Very unsatisfactory. 1. We were supposed to pick up the car from Terminal 2 at Milan Malpensa but it was closed when we got there and we had to return to the terminal building and take a bus to Terminal 1. As a result we were late reaching our final destination. 2. There was no-one to report the pre-existing damage to the car that we were given. We tried but the only Hertz member of staff wasn't interested. Fortunately we took photographs, which was important because on returning the car Hertz accused us of damaging the car. Having sent them the photographs, they have now apologised but in my experience customers don't like being accused of things they haven't done. 3. The car that we were given was also dirty inside. 4. There was a discrepancy on the Hertz itemised invoice and yours with regard to the pre-paid voucher. You charged us £270.49 for it. Hertz's invoice says €259.29 (which is £223.52). They say that they can't comment on the difference as you are a third party but my understanding from your website is that you are long-standing business partners. So it would be good if you can explain the discrepancy (of £46.97), especially as on your website you promise "unbeatable rates". So, in short the car wasn't where it should have been when we arrived. It was dirty inside and hadn't been cleaned. We were accused of damaging when we hadn't, and there is a significant discrepancy on yours and Hertz's pre-paid voucher. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

PISA, IT - Reviewed by DUNCAN - 28 August 2025

" All straightforward "

" All straightforward, went very smoothly. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by SIMON - 28 August 2025

" Worked well, although there is always the issue of the local company suggesting that you buy their insurance which would be on top of the full insurance that you have bought from AE. "

" Worked well "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

VERONA, IT - Reviewed by ADRIAN - 28 August 2025

" To be decided "

" Vehicle we booked not available, downgraded by two levels to economy. Take it or leave it attitude, staff couldn't care less. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

VENICE, IT - Reviewed by MAX - 28 August 2025

" I am writing to formally express my dissatisfaction with the vehicle substitution that occurred during my recent car hire. I had specifically booked and paid for a Kia Sportage, a well-regarded compact SUV known for its spaciousness, performance, and comfort. However, upon arrival, I was provided with a Toyota Corolla Cross, which falls short in several key areas and does not meet the standard of the vehicle I reserved. To illustrate the disparity between the two vehicles, I have outlined a detailed comparison below: Vehicle Comparison: Kia Sportage vs Toyota Corolla Cross Feature Kia Sportage Toyota Corolla Cross Boot Capacity 587 litres 425 litres Engine Power Up to 252 HP Up to 197 HP Fuel Efficiency As low as 1.20 L/100km (Hybrid) Approx. 5.10 L/100km (Hybrid) Interior Space More spacious cabin More compact interior Infotainment System 12.3-inch touchscreen 8-inch touchscreen Transmission Options Manual & Automatic Automatic only Warranty Coverage 60 months / 100,000 km 36 months / 60,000 km The Kia Sportage offers significantly more boot space, engine performance, and interior comfort, making it ideal for longer journeys and family travel. Its advanced infotainment system and broader warranty coverage further underscore its superior value. In contrast, the Toyota Corolla Cross is a more compact, less powerful vehicle that does not align with the expectations set by my original booking. I understand that substitutions may occasionally be necessary, but in this case, the replacement vehicle was not equivalent in class or capability. I respectfully request appropriate compensation for this downgrade, whether in the form of a partial refund or a credit toward future bookings. Please let me know how you intend to resolve this matter. I look forward to your prompt response. "

" I ordered a Kia Sportage and received a sub standard Toyota Cross. This was smaller than the Kia. I was happy to use it as the car park was a 15 minute walk outside in the sun. With 2 young children and my wife, I wasn't going to walk back in the blistering sun when I could fit my suitcases in. I am 6 ft tall and struggled to fit in the vehicle. There were several scratches on the vehicle but the inside was clean. I want a partial refund as I did not get a like for like car which I expected. I previously owned a Kia and the driving experience was not the same and I have seen no justification in any of the feedback as to why a Kia sportage is like for like with a Toyota Yaris Cross. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BRINDISI, IT - Reviewed by JONATHAN - 27 August 2025

" Car was great and staff friendly but 1hr 40 wait was unacceptable. "

" 1 hour 40 minute wait to pick up car. Drivalia was the only company to experience such a wait. Office was empty at drop off. 10 minute wait for someone to appear. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by ANGELICA - 27 August 2025

" I didn't have any experience with auto Europe as I got conned into sixt insurance. Very disappointed and won't ever be going with sixt again. "

" I got to Sixt and the women told me I had to buy THEIR insurance because if I didn't, they would have charged me £1,500 per day if there would be any damage (like curbed alloy and any scratches) even though I paid for the insurance through you guys. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by TIMOTHY - 27 August 2025

" The waiting after traveling was awful and totally unacceptable. It to longer to get the car then travel from uk. Literally awful, so hot and a fifty people all waiting "

" We had to wait two hours to collect the car, then we had to wait for the car as it wasn't ready, no staff to help and those that were there had no idea. So we walked around and eventually found the car "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GRANT - 27 August 2025

" Overall good, just waiting for a response on the fuel. "

" Unhappy that the vehicle only had half a tank of fuel on collection, but returned full. This has cost me a further £30 as it was a full to full hire - but this was noticed late. I have explained this to the staff, but I think the language barrier was a problem as they said not to worry, which is fine for them as they've made more money. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 27 August 2025

" Car all good, just unsure about check in process and card handling. Could have been a genuine mistake. "

" When we got to check in desk, my card was not accepted 3 times by the company. As I didn't have another credit card it was suggested by the woman at check in that I could take out their insurance and would leave a 300 euro deposit. As I already had insurance through you, I declined. I called my credit card company and they advised that no transaction had been requested so my card could not have been declined. Whilst I was on the phone to my credit card company, I asked the agent to try again, this also failed but my credit card company told me no request had gone through. I then asked the agent to try a different card machine and this worked straight away. I wasn't sure whether this was a scam or just a faulty machine. The car was an upgrade on the expected model and drop off was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANTONIO - 27 August 2025

" As above "

" Expensive but overall good. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by ALEXANDER - 26 August 2025

" I don't think it was clear when booking that there was a substantial extra charge for drivers of 70. Statistics show that drivers over 70s are one of the safest cohort of drivers on the road so that surcharge is quite wrong and completely unnecessary! I would be very happy if it was refunded to my account. The instructions for the shuttle were poor. My wife and I caught a shuttle which turned out to be for the wrong company and had to go back to the airport for the correct shuttle. All the instructions needed to say was to catch the yellow Centauro Minibus and everything would have been fine, instead we wasted an hour in extreme heat going back & forth. Your instructions could do with improvement, which is why I wouldn't recommend your company. "

" Centauro were quite good and the car was in good condition being quite new and a Hybrid version which helped with economy. However it wasn't made clear that I would have to pay a substantial extra charge because I am over 70. Statistics show that drivers over 70s are one of the safest cohort of drivers on the road so that surcharge is quite wrong and completely unnecessary! I would be very happy if it was refunded to my account. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICHOLAS - 26 August 2025

" We always get a good deal and great price through auto europe. "

" We have used many hire firms through auto europe over the years and autovia are by far and away the best we've experienced. No hassle, great car, excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by SANDRA - 26 August 2025

" . "

" We didnt know that the pick up was not on airport. We had to get a shuttle bus but because it was busy, we had to wait and it was an hour before we actually got picked up and taken to collect the car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by PAUL - 26 August 2025

" Booked as advertised collection/ drop off in terminal. Collection desk was in the terminal at Milan Bergamo but then required a shuttle bus to collect the car. Drop off at Venice Marco Polo was more complicated. No instructions were given about where to return the car to and there is more than car hire return carpark at VMP. We ended up getting stuck in the wrong car park as we hadn't a valid ticket to exit. Fortunately, someone from Europcar assisted and our flight was delayed! In future instructions and a return address should be emailed to the customer ahead of the return date. Again, we had to get a shuttle to departures but it was by private mini-bus which was much more pleasant. "

" Booked as advertised collection/ drop off in terminal. Collection desk was in the terminal at Milan Bergamo but then required a shuttle bus to collect the car. Drop off at Venice Marco Polo was more complicated. No instructions were given about where to return the car to and there is more than car hire return carpark at VMP. We ended up getting stuck in the wrong car park as we hadn't a valid ticket to exit. Fortunately, someone from Europcar assisted and our flight was delayed! In future instructions and a return address should be emailed to the customer ahead of the return date. Again, we had to get a shuttle to departures but it was by private mini-bus which was much more pleasant. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by IAN - 26 August 2025

" Excellent "

" Pick up and drop off quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DOMENICO - 26 August 2025

" I recently hired a car through yourselves and Drivalia at Naples Airport. The hire dates were 24/7-5/8. I paid for an estate vehicle which is large enough for a family of five plus the luggage. However upon arrival at Naples Airport I was told there were no estate vehicles available and that they were now going to provide me with a Jeep Compass. I asked the lady behind the desk if this was going to be big enough for our luggage, she informed me that it was and was larger than the estate I had booked. The vehicle was Infact not big enough so I had to return to the desk and inform them of this. I ended up waiting over an hour for a replacement vehicle which was a Citroen C3 Aircross, which was old and had in excess of 300, 000 miles on the clock. I again complained to the lady behind the desk, all she could say was there were no more estate vehicles left and that the Citroen was all they had remaining. I don't believe this is acceptable given I paid for an estate vehicle I was provided with a downgraded vehicle and wondered if it would be possible for a reimbursement? "

" I recently hired a car through yourselves and Drivalia at Naples Airport. The hire dates were 24/7-5/8. I paid for an estate vehicle which is large enough for a family of five plus the luggage. However upon arrival at Naples Airport I was told there were no estate vehicles available and that they were now going to provide me with a Jeep Compass. I asked the lady behind the desk if this was going to be big enough for our luggage, she informed me that it was and was larger than the estate I had booked. The vehicle was Infact not big enough so I had to return to the desk and inform them of this. I ended up waiting over an hour for a replacement vehicle which was a Citroen C3 Aircross, which was old and had in excess of 300, 000 miles on the clock. I again complained to the lady behind the desk, all she could say was there were no more estate vehicles left and that the Citroen was all they had remaining. I don't believe this is acceptable given I paid for an estate vehicle I was provided with a downgraded vehicle and wondered if it would be possible for a reimbursement? "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by SIMON - 25 August 2025

" Counter staff were lovely, but we were on time to collect our rental and had to stand there in the heat for 45 minutes while we waited for it to arrive. "

" The car was not in a good state, scratches all over it, air-con only really worked in the front. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 2

BRINDISI, IT - Reviewed by CLIFTON - 25 August 2025

" Child car seat was very difficult to fit without instruction manual "

" Child car seat should come with fitting instructions "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STEPHEN - 25 August 2025

" Poor communication regarding location of the pick up point, pressured into taking extra protection "

" Low up front cost and bullied into buying full protection, in flexible. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by JULIAN - 25 August 2025

" The Auto Europe experience was fine, so far. But if Auto Europe subcontract to Drivalia I will not use Auto Europe again or recommend. "

" Everything was bad and continues to be bad. Firstly a long queue in the hot sun for the courtesy bus at Florence airport. Secondly the two hour queue at the Drivalia desk to collect keys. Thirdly the condition of the vehicle, so many nicks and scratches that it wasn't worth taking photos. Fourthly the fuel tank was not full - it showed 350km in the tank. The two hour queue meant there was no point going back to the desk .. we had had enough and just wanted to get away. The return was worse. Drivalia office locked. Designated Drivalia parking spaces overflowing. No Drivalia staff to help. A return visit to the Drivalia pick up desk showed a massive queue. We had no choice other than to abandon the vehicle in a parking spot for another rental company. We emailed Drivalia to let them know where the vehicle was and to emphasise that we returned the vehicle with more fuel (400km) than on departure. The only response we have received to date is an invoice for fuel plus surcharge and a scratch to the vehicle totalling 450 euro. We have disputed the fuel charge and asked for a photo of the damage so that we can claim on our insurance but we have had no response. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BARI, IT - Reviewed by DAVID - 25 August 2025

" Good service "

" Excellent service only problem with the car a warning ⚠️ light kept coming on "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANDREW - 24 August 2025

" Easy to use and good value. "

" Car in worrying condition. Brakes made loud grinding noise a lot if the time. V unnerving concerning for driver /passengers. On drop off rep said Hooe the part had arrived so a known issue. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by DAVID - 24 August 2025

" Auto Europe were good hit Viaggare were terrible and would tell people to avoid at all costs "

" Tried to give us a smaller car than we had booked and then charge us for a larger car. Pick up took over and hour and drop off took about 30-45 minutes. They were awful. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DAVID - 23 August 2025

" Finding car was great but car provider very poor "

" We have to wait over an hour for pick up, then as the car was low on fuel due to issue with fuelling card they was very unhelpful, no proper inspection of car and then they find a small scratch which we could not see and charges us eur180 so no very unhappy with their service "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 6

VERONA, IT - Reviewed by SUZANNA - 23 August 2025

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by RICHARD - 23 August 2025

" Friendly helpful staff "

" Friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICOLAS - 23 August 2025

" Simple and efficient and unlike the last time, pick up and drop off instructions were correct. "

" Good car. Irritating onboard line departure fault (despite using the override function) and no spare wheel! Otherwise very good handling and decent space, despite not being the suggested model (a regular bugbear)! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by MICHAEL - 23 August 2025

" Internet booking was very easy. Documents required by the rental company were a little more difficult to confirm. The car automatic boot wasn't functional. "

" Overall OK however the staff were quite pushy regarding insurance and I had a strong sense that they were upselling aggressively. They confused and complicated the explanation of insurance purchased through Auto Europe versus their own company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by MARTIN - 23 August 2025

" No further comment "

" Much better now that pick up/drop off location has been moved closer to terminal "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by TOBY - 23 August 2025

" Not great. Started off well... My car wasn't available on arrival and I had no choice to upgrade despite letting them know... Then received other charge of £320 and I've no idea what it's for. Impossible to speak either anyone to sort it out.... Would not book with them again. "

" I have returned off holiday to find a charge from the company on my credit card from the car hire company and I have no idea what it's for. Both the local agent and auto Europe are very unhelpful "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by BRENDAN - 22 August 2025

" 26 days rental and my car given away because I was 2hours 10mins, an absolute disgrace. I would hate to have a family or group with me at the time as it was an awful experience. "

" A truly opportunistic company!! My flight was delayed by just over 2 hours and unfortunately I arrived 2hours 10mins late to be told I was a no show and my car was given away. I was renting the car for 26 days and found this to be outrageous. The staff were taking my situation as some kind of amusement, no empathy, even I had prepaid a significant sum to rent for 26 days. I live in Italy 5 months of the year and always rent, this was my first time to use Nolleggiare, needless to say I will never use them again nor would recommend to my many friends, business network and colleagues. A truly horrible company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by SIMON - 22 August 2025

" Good selection to choose from online and easy to book. Good communication. "

" Service fine and good location at Brindisi airport. Car was not in the best condition. Every panel was damaged, but drove well. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BARI, IT - Reviewed by FRANCESCO - 22 August 2025

" Negative "

" No contact at all "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VERONA, IT - Reviewed by SALLY - 22 August 2025

" However i am grateful that i am entitled to a full refund and awaiting that to come through . "

" So i arrived late to collect my car . i boked it for collection at 10am but my flight was not due until 10.55 . i let friends to collect my luggage and i headed straight to the desk . To be told i was late and my car had been given to someone else and you had no cars for me !! i had to call the broker as the girl behind the desk was very iunhelpful. i was on hold to the broker for 40 mins and then he cut me off . i called back and gain was waiting for 40mins whilst they called head office so they could speak to the counter staff. she would not speak to the man i had on the phone . i then called back and spoke to a lovely lady that check with the supervisor and offered me a full refund !! and then i went to Alamo car rentl and paid nearly double just so i could get a car and have a holiday . i then waked past all your bays and there were plenty of cars there which she could have helped me hire . "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ANCONA, IT - Reviewed by GEORGE - 22 August 2025

" EASY TO COLLECT CAR "

" NO PROBLEMS ENCOUNTERED "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by TIMOTHY - 22 August 2025

" Auto Europe was great as usual but Avis are complete cowboys "

" The kiosk did not seem prepared for my arrival. The contract was changed by handwritten note, and I was given a car which had 75000km and had damage on every panel - when I queried was told "all our cars are damaged". I gave the car back in identical condition, filled with fuel, and was charged £16.29 with no explanation. This is the reason people do not trust rental car companies! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by JONATHAN - 21 August 2025

" Unfortunately my view have been tarnished by your recommendation of Ialy Car Rent "

" They are a scam company who are claiming 5 new areas of damage all on different parts of the car. I will never use them again and would advise anyone else to avoid. An unethical company!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

MILAN, IT - Reviewed by UGO - 21 August 2025

" The car was badly damaged in many placed "

" All ok they tried to sell excess cdw insurance and said the one i had purchased from auto europe was no good i told them it was "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MILAN, IT - Reviewed by EDWARD - 21 August 2025

" Courteous and efficient staff. "

" All transactions carried out efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MARTIN - 21 August 2025

" Very easy process throughout, can't fault it. "

" Easy booking process, easy check in process, no hard sell of extras, everything went really smoothly, from pick up to drop off. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by JASON - 21 August 2025

" Last May we used your company to book a hire car in Italy on 5th August with Drivalia. When we arrived and were attended to, the booking seemed to go well until they ask3d for our deposit with my credit card. Initially I put in the wrong pin number and the payment was declined. They advised me to contact my bank which I did. On speaking to the bank I realised I was using the wrong pin number and the bank told me to proceed with the correct pin. But when I then inserted my card it was declined before I had the chance to put in my correct pin and the receptionist suggested I call my bank again.. My bank (Barclays) reassured me the card was in good working order and I should have no problems. To check I went to the nearest cashpoint and was able to withdraw cash. On returning to Drivalia when I inserted my card it was declined again before I could put in my pin number and the receptionist said they could not accept my card. She said the only way to proceed was to use a debit card and take out their full insurance for 500 euros. This was in addition to the additional insurance I had taken out with you. By this point we had been waiting over two hours, were tired and stressed and needed to get to our destination as soon as possible. We were also aware that we had already paid for the car via you. We therefore agreed and made the payment in order to have a car and not be stranded at Bergamo Airport. When we eventually started our journey with the car we realised that the petrol levels were very low and as soon as we arrived on the motorway (less than 5 minutes from the airport) the light indicating very low petrol came on and we only just made it to the first service station to purchase petrol. We returned the car with the same amount and Drivalia accepted this. The whole experience was stressful and upsetting as well as having to pay an additional 500 euros that we did not need to pay and would like compensation. "

" Copy of Email sent to your Customer support: Last May we used your company to book a hire car in Italy on 5th August with Drivalia. When we arrived and were attended to, the booking seemed to go well until they ask3d for our deposit with my credit card. Initially I put in the wrong pin number and the payment was declined. They advised me to contact my bank which I did. On speaking to the bank I realised I was using the wrong pin number and the bank told me to proceed with the correct pin. But when I then inserted my card it was declined before I had the chance to put in my correct pin and the receptionist suggested I call my bank again.. My bank (Barclays) reassured me the card was in good working order and I should have no problems. To check I went to the nearest cashpoint and was able to withdraw cash. On returning to Drivalia when I inserted my card it was declined again before I could put in my pin number and the receptionist said they could not accept my card. She said the only way to proceed was to use a debit card and take out their full insurance for 500 euros. This was in addition to the additional insurance I had taken out with you. By this point we had been waiting over two hours, were tired and stressed and needed to get to our destination as soon as possible. We were also aware that we had already paid for the car via you. We therefore agreed and made the payment in order to have a car and not be stranded at Bergamo Airport. When we eventually started our journey with the car we realised that the petrol levels were very low and as soon as we arrived on the motorway (less than 5 minutes from the airport) the light indicating very low petrol came on and we only just made it to the first service station to purchase petrol. We returned the car with the same amount and Drivalia accepted this. The whole experience was stressful and upsetting as well as having to pay an additional 500 euros that we did not need to pay and would like compensation. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 3

LAMEZIA TERME, IT - Reviewed by DOMENICO - 21 August 2025

" Perfect no fuss service, easy check in Nd out "

" Friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by NIGEL - 21 August 2025

" I would like to know surcharges for visiting countries in Schengen please from the car providers / Thank you "

" Altogether ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by RHODRI - 21 August 2025

" Alamo were great from start to finish "

" All went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ALI - 21 August 2025

" when i paid for car rent it includes with the price the comprehensive insurance however when i get to viaggare they said it didnot inlude so i have i have to pay again .. sounds like scam as they agreed. autozone needs to refund me first that insurance price i paid. "

" i paid viaggiare for comprehensive insurance again as they said autozone didnot add the insurance i bought from them which i find it odd and to me sounds like a scam "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALEXANDER - 21 August 2025

" Will continue to use AutoEurope for all my car rental needs. However, I might think twice about selecting Drivalia in Naples again. I've just had better experiences with other providers - Noleggiare for example. "

" Contract information was incorrect. I emailed the Naples office twice to chase up but had no response whatsoever. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by MAGDALENA - 21 August 2025

" Your browser showed the pick up point at the Bologna airport, but in reality, I had to use a shuttle service to pick up the car. The instruction of picking up the care was different between what was written on the voucher and what the agent told me when I phoned them. Very unfair! "

" When picking up the car, the agent almost forced me to by additional insurance insisting that I had no cover for anything, although the autourope voucher stated the basic cover. The agent informed me that dropping off time cannot be missed even by minutes as I had no additional insurance. Very stressful. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

ROME, IT - Reviewed by RICHARD - 20 August 2025

" As above. It was a busy weekend, limited cars available when I booked and AE phoned me after my first booking to say they couldn't provide that small car. I found Drivalia and felt they blamed me for the fact they didn't have the car. "

" Flight was an hour late. No bus arrived to take us to terminal. Massive passport queue, then an hour waiting to be served at Drivalia. Rudely told my contract had been cancelled as I was more than an hour late. No small cars left. If contract was cancelled why had my money not been refunded. Ended up having to pay more for a bigger car I didn't need. Felt like I had been ripped off and had no option. Stated I had a contract with them, that I had provided the flight details so they could have checked. How can I be responsible for an hours waiting at Drivalias desk never mind the other delays. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MICHAEL - 20 August 2025

" I was disappointed by the very long delay. Extra counter staff would have been very helpful. Insurance cost was as much as the car hire. Clearly too much profiteering going on!! "

" The pick up at Bari airport took as long as the flight from Gatwick to Bari! It's not acceptable to wait over 2.5 hours to pick the keys. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SIMON - 20 August 2025

" See above "

" Classic bait and switch - they told me the vehicle wasn't ready and offered me an alternative at an exorbitant mark-up. I said I'd be happy with a downgrade but they said there was nothing available. Turned out that the "upgrade" vwasn't available either. The whole process took 1hr15mins. The original class of car was available all along. The vehicle that I was given only had 1/2 tank of fuel. Atrocious service "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by ALEX - 20 August 2025

" It would have been nice to have a mains socket charging adapter included. "

" Cost effective and dependable both times I've used them in the UK and in Italy. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by COLIN - 20 August 2025

" Auto Europe always very competitive and efficient. "

" Service provided by Sicily by Car was first class. Have rented from them before and would rent from them again. Car this time was an MG - quality not as good as previous Italian cars, but that seems to be the way with all the rental firms "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by JETTE - 20 August 2025

" n/A "

" N?A "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by SELIM - 20 August 2025

" Althought i bought the Autoeurope full insurance, the ground staff warned about the insurance, saying it was complete in case of accident etc etc. they kept suggesting we need to purchase theirs. not sure how legit was that. "

" We booked a Viano but got a renault traffic. it was the same category so thats not really an issue. Having said that, the car was v dirty on the outside, and barely cleaned inside. The breaks of the car were faulty and unsfe to drive around. Very disappointed that no checks were carried or quality controls were done before hand. The ground staff was v polite and fast but unf couldnt change the car at that point. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by LIVIO - 20 August 2025

" As already mentioned, everything else was fine and as for Auto Europe, i have been using you for many many years and i will continue to do so in the foreseeable future "

" It was all good till i dropped the car off at their BR airport car park. I had been there before and was aware of how tight the parking spaces are, so when i got there i saw a space of a reasonable size and parked there, but the attendant came over and directed me to a space further in which was even tighter than normal and i did mention this to the attendant, however, he was obviously very busy and said simply that i had to park where directed. I did and unfortunately scraped the car going in which the resulted in a very lengthy accident registration process that nearly caused us to miss our flight. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by IAN - 19 August 2025

" See above. There was no problem with Greenmotion, my issue is with autoeurope in this case "

" The flight was diverted to Rome and eventually arrived in Naples over 3 hours late. As a result, I was unable to collect the car and when I went first thing the next morning, the contract had been cancelled. AutoEurope kept the £87.32, Green Motion told me they did not get paid by you. Therefore I am not happy with autoeurope and will not use you again, as a result of this. I had to pay for a new hire contract in Naples at an extra cost of 320 euros. I respectfully request that as a minimum, you refund me the £87.32. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by JAN - 19 August 2025

" No support during holidays as the car rental was closed, luckily not needed but not good enough during peak season. "

" Requested an automatic car but was given a manual. Had to stress that was a condition of the booking. Was given an automatic car that was not prepared was told this but as this was the only option had to take it. None of the ports for sat nav worked. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PISA, IT - Reviewed by PETER - 19 August 2025

" Easy booking, fair price. If full vehicle insurance cover was competitive I would consider taking it out with vendor, but at present far to expensive "

" Pick up of vehicle good . Drop off easy , however no person to inspect and confirm that vehicle is as satisfactory. But no issues as the vehicle was fine . Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

VENICE, IT - Reviewed by ANDREW - 19 August 2025

" Poor overall, also charged for crossing a boarder 70 euros "

" The drop off was difficult, they charged for a preexisting dent on the wind screen. The dent was so small I did not spot it at initial inspection. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PISA, IT - Reviewed by STEVEN - 19 August 2025

" Everything went well, really pleased with service and price. "

" Everything went really well. Great car, no problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by CHRIS - 19 August 2025

" Haven't had the ££ amount put on my card credited back yet. Drop off location was not made clear, this is something that could have been easily communicated but I think the girl at the desk was still reeling from me not taking the extra insurance. Interior of the car was dirty and dusty on collection. "

" Receive the hard sell to take the extra insurance again at collection. Never understand why they do it as it only puts you off using them again or reccomending them. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 2

CAGLIARI, IT - Reviewed by DAVIDE - 19 August 2025

" It was ok. They provided the best offer. And it came with a free additional driver For whichever reason the voucher could not be amended online. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by NICOLA - 18 August 2025

" Unclear what class cars mean as booked an estate and manual but didn't get one. "

" We booked a manual car but was given an automatic. We booked an estate car but were given an SUV. The whole process to get the car at the airport took over 2 hours. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by CHRISTOPHER - 18 August 2025

" Good price, great car and great service "

" Centauro we're excellent as always. Pleasant, efficient and a great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KEVIN - 18 August 2025

" The premium cover that I paid for did not cover everything- I had to take an additional 300 euros cover with Gold car - completely miss-led by the original booking "

" Told I was upgraded but given an old car over 63,000 km that was scratched & filthy - inside and out - also had a flat tyre next day - screw in the tyre "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VENICE, IT - Reviewed by DAVID - 18 August 2025

" Apart from comment in 3 above all fine. "

" Vehicle was absolutely fine. Drop off was a nightmare. When collecting and/or booking the vehicle I was not given any directions as to the exact drop off location. Milan Railway Station is very large and busy. There are no signs to your drop off point. I was forced to park, go to your desk in the station where I was given a QR code which gave directions on Google maps. This should have been given to me on booking or collection. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 18 August 2025

" Very good experience overall. "

" First time I've used Italy Car Rent. Other than no screenwash, no issues with collection, the car itself or drop off. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by ROSS - 17 August 2025

" The only bad thing was car was smaller than expected "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MATTHEW - 17 August 2025

" Absolutely awful. Will ensure not to use again and make sure all friends and family avoid. "

" Wouldn't let us have the car or give us a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by JOSEPH - 17 August 2025

" 1+ "

" A real headache-free experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by EUAN - 17 August 2025

" Very straightforward and hassle free "

" Pretty smooth drop-off and collection experience "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by RICHARD - 16 August 2025

" Didn't love the car. Everything else was great. "

" Didn't love the car. Everything else was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by YAROSLAV - 16 August 2025

" good car/ efficeint staff and overall operation "

" good car/ efficeint staff and overall operation "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by KEIR - 15 August 2025

" I was charged for full insurance option, but on arrival they said this hadn't been paid for so i had to leave deposit of 950euro to cover excess. I would appreciate this cost refunded - haven't had a chance to request this. thanks "

" plane was late 11.30 so got charged 40 Euro late pickup which i thought was fair enough but was still quite expensive. however very glad they waited around to give us the car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by BEN - 15 August 2025

" Italy car rent will never get my business again. Terrible company "

" Car was awful - battered and in v poor condition - should not have been rented out. Their business model seems to be to use damaged cars and hope that customers don't notice unrecorded damage - for which they will then charge the customer. I will never use them again - awful. They charged me for a scuff on the alloy wheel which I did not notice on pick up (there were 23 separate pieces of damage). I did not cause the scuff on the alloy. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by LOUISE - 15 August 2025

" An assistant hung up on me and told me no other car available. Spoke to someone else and they sorted it all out. We lost a nights holiday and it was very stressful. Still not refunded for original booking! "

" Rental plus were amazing. However auto Europe didn't make us aware they closed at 9 pm which meant we had to miss a night of our booked accommodation to get the car the next day. We had to book a b and b at our own cost. Still waiting a refund! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by GIORGIO - 15 August 2025

" This time I was very disappointed by Auto Europe. I couldn't reach my destination as my flight got cancelled. While what I spent for the flight was given back to me super fast, Auto Europe told me I can only get a refund if I cancel my flight 48 hours in advance. So Auto Europe kept my money. The car rental told me if I had booked directly through them they would have refunded me. In that case I was told that I need to contact Auto Europe. Which I did. I even forwarded them with the email I received that was saying my flight had been cancelled. I got a reply saying what I said at the beginning with added, the part of the contract that says that I only get refund if the rental is cancelled within those 48 hours. Useless and very disappointing. I couldn't enjoy my hols as I couldn't reach my destination and i lost a good amount of money. Enjoy my money Auto Europe, but you can be sure you've lost a customer. "

" Only had contact with them through phone as my flight got cancelled last minute. They seemed to be very nice people but can't honestly say anything more. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARK - 14 August 2025

" Auto Europe site is easy to use and very good. I chose the wrong company. "

" Car exterior was dirty and the car had a number of faults, like broken fuel door, dents and scratches. Charged for a missing card (hybrid vehicle) which was never given. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CATANIA, IT - Reviewed by RYAN - 14 August 2025

" If I manage to get my complaint resolved satisfactorily via Auto Europe I would recommend as there was no fault with my booking but I would not use Viaggiare again "

" When we arrived at the pick up location the premises are so small it can only cope with a couple of customers inside at a time. I had to stand outside in the heat of the day for approx 30 mins before I was served. Once inside the representative was insistent that I took out further insurance, which was not required as we had already taken out the required insurances via Auto Europe and our travel insurance. I was not able to resolve this due to the language barrier and paid up so my family could get to our hotel . I called Auto Europe when I arrived at my hotel and followed up with an email about the issues at collection copying in Viaggiare although Auto Europe responded Viaggiare neither acknowleged or responded to my complaint. The car was filthy outside which made it difficult to see the reported damage on the vehicle, I also noted a significant scuff on the passengers side which had not been recorded on our documentation. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PISA, IT - Reviewed by ANDREA - 14 August 2025

" Goldcar operatives in all areas were very friendly and helpful. Subject to costs, I would certainly consider them next time I wish to hire a car in Italy "

" Did not select Keyngo Mp as offered vehicle was not prefered. This said, vehicle provided matched my original preference. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by ROBERTO - 14 August 2025

" Would 100% use Sicily by Car again "

" Great experience using Sicily by Car and the team in Naples were very helpful and accommodating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by NATALIE - 14 August 2025

" No issues with auto Europe "

" Rude staff when picking up the vehicle Made to wait over an hour to collect the car when there was only 3 people in front of us Charged 50 euros for being late even though we weren't and didn't collect our car until 10.50pm Offered a manual car even though we paid for an automatic which was then resolved by framing it as an "upgrade" "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BARI, IT - Reviewed by CHRISTOPHER - 14 August 2025

" They were great, complete opposite of Easy Car Hire in Pisa "

" They were excellent, stayed open late for our arrival and super-easy drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PAUL - 14 August 2025

" Auto Europe should vet their partners more carefully. "

" Awful experience with Green Motion. Advised to take another vehicle from one reserved as 'it would be better for me'. No check on vehicle by agency or agreement. I was advised to have a look. Everything seemed fine. I drove it carefully and was involved in no incidents. On return everything looked good too. Then staff pointed out a tiny scratch. This must have been there before I hired it. Then charged 1000 Euro for a 'repair'. Awful company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANTONIO - 14 August 2025

" NA "

" NA "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by MAXIM - 13 August 2025