ITALYCARRENT ITALY Car Rental Reviews

VENICE, IT - Reviewed by GIAN LUCA - 16 September 2025

" Perfect experience "

" Fast and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by GARETH - 09 September 2025

" Just disappointed to have someone scrutinise the car so closely after a long day driving bringing it back in what I thought was in the same condition as when i picked it up. "

" To be fair I have only marked you down because we were upset by the somewhat aggressive behaviour of the young lady when we returned the car. She found a very small dent on the rear o/s wheel arch. Although my wife has taken many photographs of the vehicle to check against the pre-existing condition report we could not find a photo of this area.. We then pointed out additional damage that we had found after we took delivery of the the car but she did not appear satisfied with our explanation. We have used your company a number of times and this is the first time that something has been raised. I could understand if it was significant damage but the dent was small and insignificant compared to the items we found. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PISA, IT - Reviewed by SHAUN - 09 September 2025

" Poor service, though the member of staff who served me had no customer skills whatsoever dealing with international customers, had the cheek to charge an additional £120.00 on top of an already extortionate price hire "

" Overpriced car hire , had to pay another £120.00 because I couldn't fit 1 extra suitcase in the car , car was damaged all round car provided had oil light on dash after a hour or so of driving, tyre pressure warning light was on the dash from point of collection "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by PHILIPPUS JACOBUS - 31 August 2025

" If I was Auto Europe, I would review my relationship with these cowboys. They're clearly understaffed. I'd just book direct with the mainstream car rental companies in the future. "

" The queue to check in was so long and moving so slowly that I abandoned my rental car with Italy Car Rent after a hour waiting in line and the queue not moving and paid a premium as a walk up customer with Hertz. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BARI, IT - Reviewed by MARTIN - 23 August 2025

" No further comment "

" Much better now that pick up/drop off location has been moved closer to terminal "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by SALLY - 22 August 2025

" However i am grateful that i am entitled to a full refund and awaiting that to come through . "

" So i arrived late to collect my car . i boked it for collection at 10am but my flight was not due until 10.55 . i let friends to collect my luggage and i headed straight to the desk . To be told i was late and my car had been given to someone else and you had no cars for me !! i had to call the broker as the girl behind the desk was very iunhelpful. i was on hold to the broker for 40 mins and then he cut me off . i called back and gain was waiting for 40mins whilst they called head office so they could speak to the counter staff. she would not speak to the man i had on the phone . i then called back and spoke to a lovely lady that check with the supervisor and offered me a full refund !! and then i went to Alamo car rentl and paid nearly double just so i could get a car and have a holiday . i then waked past all your bays and there were plenty of cars there which she could have helped me hire . "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by JONATHAN - 21 August 2025

" Unfortunately my view have been tarnished by your recommendation of Ialy Car Rent "

" They are a scam company who are claiming 5 new areas of damage all on different parts of the car. I will never use them again and would advise anyone else to avoid. An unethical company!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

MILAN, IT - Reviewed by DAVID - 18 August 2025

" Very good experience overall. "

" First time I've used Italy Car Rent. Other than no screenwash, no issues with collection, the car itself or drop off. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by BEN - 15 August 2025

" Italy car rent will never get my business again. Terrible company "

" Car was awful - battered and in v poor condition - should not have been rented out. Their business model seems to be to use damaged cars and hope that customers don't notice unrecorded damage - for which they will then charge the customer. I will never use them again - awful. They charged me for a scuff on the alloy wheel which I did not notice on pick up (there were 23 separate pieces of damage). I did not cause the scuff on the alloy. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by STEPHEN - 08 August 2025

" Just make sure you do reviews of the car companies that autoeuope use. "

" They clearly try to make money of the very unobvious marks/dents, you need to be extremely thorough at taking pictures on pickup. The lady skipped around the car not paying much attention to the 21 listed marks dents. Then when to the smallest mark on a rear wheel like she knew it was already there looked like a dirty mark and very small. Luckily I had pictures of this on pickup so she then said you will get your deposit back. I will definitely not use them again. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 3

VENICE, IT - Reviewed by JONATHAN - 04 August 2025

" All good "

" It all went smoothly. No complaints "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JOHN - 03 August 2025

" Happy with service. "

" Good staff. Car was what we ordered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by IAIN - 02 August 2025

" Still waiting for refund from Auto Europe "

" Damage to plastic bumper caused by stone chip which could have been there before we picked up, not easy to see that in a garage, Italy rent rep had to look at car with torch.....330 euro charge which is covered by Auto Europe, but still think they were 'at it' "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PISA, IT - Reviewed by NICHOLAS - 01 August 2025

" Easy booking process, good value for money. "

" Easy pickup and drop off. Pleasant counter staff and helpful pickup staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SEBASTIANO - 25 July 2025

" Auto Europe best price. "

" The vehicle had 18 small scratches, very hard to check all of them, especially with that hot day. Impossibile. At the return the guy tried to blame me for something wrong with the key door hole. Ridiculous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 5

PISA, IT - Reviewed by FRANCIS - 22 July 2025

" I regularly book via Auto Europe as the service is quick and reliable. This is the first time in many years that I have been scammed in this way and I certainly will not consider Italy Car Rent in future. "

" I feel strongly that I have been the subject of a damage scam. On return of the vehicle, the agent quickly found several small round indentations in the roof of the car and on its bonnet. Given their uniform shape and size and random occurrence, they must have been caused by hail, but there was no hail at all during our stay. I suspect that this damage existed before we took the car, but they were difficult to spot and so I didn't see them. Italy Car Rent was simply uninterested in explaining how these indentations could have happened during the hire period and were very quick to charge me damage, which "coincidentally" amounted to the amount of my security deposit. I have written to them complaining about this treatment, but they have not replied. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TURIN, IT - Reviewed by STEPHEN - 22 July 2025

" Would use again "

" Easy to deal with "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARI, IT - Reviewed by RICHARD - 22 July 2025

" unlikely to make this sort of recommendation "

" The car wasn't as ordered and not in great shape with small damages all over. model, size and suitability were great though. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MILAN, IT - Reviewed by WILLIAM - 20 July 2025

" The experience filled us with dread for the car hire. We had taken photos and videos of the damage to the car before hiring it so we couldn't be charged for damage that was not ours. The staff didn't seem to care that we had ordered a bigger and better car and no discount was given. There was no air con in the back which was awful given the temperatures that week! Never again! "

" The car was of a lower standard than the one we had booked and paid for. It was smaller and not an SUV. The car was covered in dents and scratches. The "at airport" site was not at the terminal we flew into and we had to walk to a bus stop, wait for a bus and go to another terminal. We may as well have booked an off site rental company. Drop off was a nightmare with no signposts and it took a very long time which is unhelpful when we had a flight to catch. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 3

ALGHERO, IT - Reviewed by CLAUDIO - 15 July 2025

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by PAUL - 15 July 2025

" Not happy with your partner you chose to represent you "

" Car was not up to what I thought it would be....I was expecting a Jeep....didn't think the replacement car was satisfactory...only of a quarter of petrol in the tank....glove compartment was full of empty water bottles The pick up point was not easy to find as there were no signs with directions and definitely not on tge airport site as advertised. No hand over when I eventually found it.....just given the keys "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 3

TURIN, IT - Reviewed by SUSAN - 14 July 2025

" I always book through Autoeurope and normally have no issues with the car rental companies - this experience would not put me off booking with Autoeurope but I'd be much more choosy about the rental company next time. "

" The upfront price of the rental was cheap but when I arrived at the counter I was hit with 30€ charge for wanting to drive my car in France. This was not highlighted when I made the booking and took the price of the rental up to one of the bigger car rental firms. Had I known that, I would not have used Italycarrent. The car itself was battered - lots of damage which made it very difficult to check the status report that I was handed at the beginning of the rental Plus it absolutely stunk of cigarettes - it was quite frankly disgusting. When I returned the car, I was told that there was additional damage to the vehicle. Fortunately, I had taken a video of the car at pick up (I've had this experience before with a cheaper rental company so now always do this) so was able to demonstrate that the damage was there when I picked it up. However, this took well over half an hour. I had plenty of time to spare, but anyone in a rush would feel pressured to sign the document and take the hit. I also have a private insurance to cover my excess so the stress of having to pay for any damage was removed but anyone without that would probably be very anxious. The counter staff were very polite and courteous throughout but overall it was not a great rental. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by CRAIG - 13 July 2025

" xx "

" The rental desk at Florence railway station was not well signed despite its proximity to the station. The car itself had nearly 100000Km on the clock, and had several issues. 1) Front left tyre losing pressure 2) Gearbox not shifting correctly 3) The cooling system has a leak, we had to top it up three times. Also the drop off at Catania airport was not well signed and difficult find. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by ANDREW - 12 July 2025

" As already mentioned- a very good car for the money, but the actual pick up point for the company difficult to find..... "

" I was given an upgrade vehicle, which was fine with me, but in fact I found the car a bit large (Jeep Renegade). Also I found the ItalyCarRent pick up location very tricky to find, and also difficult to get back to after the hire period. More signage, and better instructions on the original paperwork would help..... "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MILAN, IT - Reviewed by STEVEN - 04 July 2025

" Auto europe excellent as ever. Good car upgrade. "

" Hard to find..In a different terminal. Be aware 30 mins from terminal 1. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANTHONY - 02 July 2025

" Overall, average taking into account the issues re Credit Card and returning the car. "

" Collection process wasn't great as the Renter initially refused to accept my Barclaycard, the only Credit Card I have as it has my First name initials and not full name! My drivers licence has my full first name written not initials! This is potentially an issue for every holder of a Barclaycard! In addition on returning the car the queue was massive as it included those dropping off and those collecting. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PISA, IT - Reviewed by ETHAN - 01 July 2025

" Very happy with both autoeurope and italy car rent "

" Nobody at the desk on arrival, took quite a long time to wait for someone, then clear the queue that had built up. Vehicle was fine, had quite a lot of minor damage but all marked on the report already. Drop off was quick, no issues, deposit returned really quickly. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by YASSIR - 29 June 2025

" worse experience. "

" I was wrongfully charged for the car damage that was not my fault. The staff was not cooperative "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 6

PISA, IT - Reviewed by MICHAEL - 28 June 2025

" Booking though auto Europe easy and see full choices of cars "

" Issues we had were sign posts for cat pick up area not very clear, you think you need to get a shuttle bus but could easily walk it quicker, queue at desk was quite long "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MARK - 28 June 2025

" No problems, straightforward service "

" No problems, straightforward service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by PETER - 25 June 2025

" Good service "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by JOHN - 24 June 2025

" No problem with Auto Europe "

" 1. The car offered 1.1 had 20 damages and I was not allowed to see it before I had to sign to say I accepted its condition, 1.2. so I had no choice but yo pay c. €130 for their extra insurance and 1..3. when I eventually was allowed to see it, I discovered it had no GPS, which I had paid for. 2. After a long and acrimonious delay they provided me with a suitable car, but by then I had so little confidence in them that I didn't cancel the extra insurance 3. When I returned the car there was noone around (at 7.45am - they were supposed to open at 7.30am) so more anxiety 4. The car was undamaged but they wrote to me afterwards saying falsely that I had done €300 damage to a door. They seem not to have taken the money from my bank 5. All of this was difficult for me and my wife to endure. We are very unhappy. We booked a car through you in Greece at the end of March - that was the opposite - a good experience "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by ARISTIDES - 22 June 2025

" Normal "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 20 June 2025

" Good quick service when picking up car very efficient "

" The only thing I think you could improve is your office's to open earlier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOHN - 18 June 2025

" At Olbia airport a lack of signage at the airport arrivals area did lead to some wasted time locating the rental's office. "

" The service was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MICHAEL - 17 June 2025

" My flight out to Catania from Newcastle was cancelled at 0200 with an 0500 check in. After handling the flight re-booking process (now for a midday departure) I got onto trying to maintain the hire car booking. The Auto Europe emergency hotline wasn't manned in the early hour so I requested a call back from the auto menu. None ever came. I persisted as I made my way across Europe. The score is marked down due to a combination of the useless hotline response and the first agent who just said - well no hire company is going to keep the car for you if you are delayed by 8 hours. They wont stay on beyond normal closing time so - tough, its all in the terms and conditions. Ammy was his name, he said he'd put a request in for another car and to ask for him when I was next in a position on the ground to check progress. Thankfully, the next time I was able to make contact, in Paris, a great woman, (sadly I didn't catch her name in the hubbub of the terminal) was able to take up the case and it felt as if she was genuinely working on my behalf. The deal wasn't resolved until I spoke to her again from Rome when she told me that a car would be available that night if I made it through arrivals in Catanisa by 00.30 (1.5 hours after nominal closure time) and if I missed that then the rental Company would exceptionally hold a car till the following morning. I couldn't ask for more than that after 20 hours of travelling. It was unfortunate that my earliest experiences of Auto Rentals problem solving were of no contact followed by no interest. "

" Italy Car Rent were both very good in some ways and bad in others. The counter staff stayed on past the nominal closing time of 23.00 to cope with my delayed flight. From the small gathering at the counter when I eventually got there, I'd say I wasn't the only one to need this service and it was provided because several people were delayed sufficiently through no fault of their own. I was happy just to get the car and content to pay the extension fee. Nevertheless, the pick up was well handled. The drop off was equally smooth - but where to start with the modern day piracy that is the vehicle condition inspection? I returned my vehicle with a very small (7mmx 1 mm) scratch to primer on the edge of the driver's door. I don't know how or where it occurred but I take responsibility for it and if necessary I'm prepared to bear the cost of repair. I signed up for this and even took out full insurance to cover it. Why? because it's Sicily and the only cars without scratches on the island are those that have just arrived from the dealers. My car had 500 km on it - delivery only miles. Anyway the scam is the collusion between the rental company and the insurance companies. The scheme of damage repair costs bears no relation to real costs (the agent receiving the car said this and had the decency to apologise for the policy). I seriously doubt that repairs such as retouching scratches like this are ever really done. The fees are simply fines charged for as long as the the car is new enough to get away with it. Their description as repairs is probably legally challengeable. The rental company receives a premium per scratch on top of the hire fees and the insurance companies similarly profit from the excessive rates. They work hand in glove. You feel cheated even if covered by insurance. This is wear and tear not damage. Fine, if you want to press the point, but it amounts to a new vehicle premium. Despite all normal levels of care, it is Sicily with Sicilian infrastructure and driving. Someone is going to accrue the scratches and pay for the privilege. The sooner this fraud is taken to the UK Financial Conduct Authority/European Commission the better. In the meantime its sophistication grows and hire car companies are less and less likely to see return customers . "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by KEVIN - 17 June 2025

" I complained to Auto Europe but I didn't get any useful help. I was sent a copy of the Damage Matrix. It included cost of replacing items which I was billed for but evidently the wheels would not be replaced as the damage was superficial. "

" Returned the car at Alghero airport. It was inspected in great detail and they found 2 minor scratches on the wheel and one under the front bumper. Initially tried to charge me €1005 for the minor damage and reduced it to €650 when I objected. I have hired cars for many years and any minor damage has always been fairly assessed. Very disappointing experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by ANNELIESE - 12 June 2025

" Car was confirmed right away, straight forward and easy "

" The car was great, fantastic value and the girl who worked at drop off on the car park was friendly, quick and nice to del with. Only complaint- the lady at the airport counter was rude, shame she spoiled an otherwise great experience slightly. Would still recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by DAVID - 11 June 2025

" Disappointed that my booking was passed onto another company and disappointed with quality of car and service and that we did not get the car we booked. "

" Pick up was time consuming and inefficient, car rental very poorly signposted in the airport. Car had not been cleaned inside or out, windscreen wiper needs replacing. Vehicle low on ad-blue. No instructions for sat nav. Nothing like the car we booked, lots of minor damage to bodywork. Car mileage in excess 40k "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BARI, IT - Reviewed by ANTHONY - 08 June 2025

" Very poor "

" We had a puncture and Itaycarrent gave us extremely poor support and service. They initially sent the recovery vehicle to the wrong address and kept us waiting in the side of a motorway for 3.5 hours. It was dark when the second recovery vehicle arrived. They then charged us for two recoveries. I shall not be using them again and will tell my friends not to use them. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

ROME, IT - Reviewed by LAURYNAS - 05 June 2025

" Smooth hassle free experience! No issues with the car or service, would definitely hire again "

" Smooth hassle free experience! No issues with the car or service, would definitely hire again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RAYMOND - 05 June 2025

" Hassle free. "

" Quick pick up and drop off, nice up to date vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PETER - 04 June 2025

" We called Auto Europe for advice regarding the first booking. They were very helpful and gave us the options available. The cancellation and refund was actioned quickly. "

" Had two bookings with them. The first booking they demanded €400 more euros on arrival for additional insurance. Both agents were extremely unhelpful and also could not provide us with any written terms and conditions to show why we had to pay the extra money. They spoke Italian to one another sniggering and laughing in front of us which is very unprofessional. The lady then accused us of taking photos of her which was proven to be false in which she did apologise for however she was extremely rude about it in the first place. We ended up cancelling this booking and using another provider. The second booking, we obtained the car and had to return to the desk as it had a lot more damage on it than what had been noted on the paperwork given. Ee asked for both of the agents names to be able to make a complaint. The male told us his name was Andreas however the lady refused to give her name which is a clear indicator of knowing she had done wrong. Disgraceful customer service which resulted in an extremely stressful start to our holiday. Would not recommend at all. The whole thing seemed like a scam. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by ABHIJEET - 28 May 2025

" Fine "

" The pick up and drop off points at Palermo airport are a bit far. Italy car rent outlet is the last in the parking lot. So, it does take about 10 mins to reach the place where the car is parked. Not ideal if you have a bit of luggage. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MITCHELL - 27 May 2025

" Booking was easy and t&cs were clear. Could have had reviews of the rental company on the site so I could have seen that they quite frequently scam renters out of their deposit. When I called the helpline to inform them of the flight delay they were helpful but I felt they could have done more and despite the automated voice at the start saying the call would only be able to be conducted in English, the man who answered the call actually started by speaking French but quickly changed to English when asked. "

" Staff were rude, slow and retained my deposit for a pre-existing scratch despite me having video evidence of the scratch present at collection of the vehicle. They argued this was not sufficient proof I had not caused the damage and charged me 280Euros. They also charged me a late pick up fee of 60 euros despite arriving before the pock up deadline as they said this was incorrect and they actually closed at 10pm not 11pm. I did have a flight delay and so would have accepted the charge had I arrived past 11pm but by some miracle I made it before and they still charged me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by PETER - 15 May 2025

" Easy to use "

" i have hired from them regularly over 2 years with no damage issues. This time i had to use a key drop off for first time. Subsequently they charged for a miniscule windscreen chip at 250 euros that even my "end of hire" photo does not show. Unlike other companies, they do not have a size chart to differentiate between none chargeable and chargeable. As such i will not use them again. My credit card company is disputing the payment "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by CHRIS - 13 May 2025

" I will never use Italycarrent again. "

" Upon return of hire car the Italycarrent representative went over the car with a fine-tooth combe and charged me 80 Euros for a minute scratch on the mirror casing. The mirror casing already had pre-existing damage incurred by a previous renter. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by DAVID - 12 May 2025

" Excellent "

" Very professional and new car as well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DANIELE - 30 April 2025

" See above "

" Cooling liquid required top up. Unacceptable. Additional driver was required for 3 days to return car to Venice, after main driver ended up in hospital, they charged the additional driver for the whole period of 10 days. Otherwise good car, worked well, fair price "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VENICE, IT - Reviewed by LINDA - 30 April 2025

" Fantastic. "

" Fantastic and professional service. I received a car upgrade. The condition of the vehicle was immaculate in and out. Staff were friendly, fast and competent. Perfect pick up and drop off location. I cannot recommend this supplier more "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ANATOLE - 30 April 2025

" Probably the worst car hire experience I have had through auto europe "

" Even though the rental location was advertised as Train Station, we actually had to get on a shuttle and the location of the actual vehicle was not close to the station. The car itself was supposed to be intermediate, but it was a very small car in a terrible state completely beaten up with warning lights like change oil etc flashing on the screen constantly "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MICHAEL - 28 April 2025

" Pretty woeful experience all round really. Auto Europe are fine, let down by the local provider on this occasion. "

" Condition of car was poor and not clean. Made worse by a huge cost to me on return to wash the vehicle, which is laughable. Will not be using that provider again nor recommending them to anyone. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 1

PISA, IT - Reviewed by SUSAN - 27 April 2025

" Car was very clean inside and out at pick up "

" Lovely car, economical hybrid. No complaints at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MARCO - 26 April 2025

" Very expensive for a car that was in not great condition. Could do a lot better. People were lovely though. "

" I felt like I had to take out full comprehension insurance, even though I thought I had via Autoeurope website. This cost over €300 making the total cost over €500 for one week. The was not very clean and warning lights showing as soon as I joined the motorway. All in all disappointed. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PISA, IT - Reviewed by GERALD - 23 April 2025

" Everything worked well. Electronic communication was good, except that you should tell customers about location of almost all rentals area 10 min walk away, and the the few that aren't are a private shuttle but to locations well away from airport. "

" Italy Car Rental seems to get some adverse reviews, but it worked for me. The company didn't pester me for additional insurance once they found I'd purchased your cover. The worst thing about about about Pisa airport is the location of the whole car rental sector. It is 500m walk away, then the car is another 100m, not good with a pile of luggage. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TURIN, IT - Reviewed by ALEKSEI - 22 April 2025

" Pretty good place, hassle-free rent, everything was fine; could recommend. "

" Everything was smooth and quick, the car was fine and the price was reasonable. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ANNA MARIA - 18 April 2025

" Unable to comment... as awaiting satisfactory outcome to claim "

" When I asked about damage at pickup, I was told the car had no marks as it was brand new. I've since noticed the car had actually done 291klms before my hire. Had a dispute/arguement at drop off regards to a minute (maybe 1-2mm) mark on an alloy wheel. So small if the mark was at the 6 0'clock position it wouldn't be visable. I have been charged €450... and obvs making a claim to recover this. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PISA, IT - Reviewed by DAVID - 15 April 2025

" Always usw Auto Europe for great value and back up when problems occur. "

" Pleasant efficient staff, great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by VIAN - 09 April 2025

" The lead agent argued with me and insulted me, and tried to give me a 7 door minivan unless I paid 3 times the cost of the booking. I finally had to get the manager of the whole place involved who just forced me to pay for fuel in advance. This location does not like when people get a good deal and seeks to force you into vehicles not reserved, forced price increase, or fuel schemes if they perceive they aren't getting enough for the car "

" The lead agent at ok mobility is very hostile and aggressive. Second time I have experienced this man's unprofessional behavior "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by TIMOTHY - 08 April 2025

" They said I'd scuffed a wheel which I really think I didn't do, charged me £293 (twice as much s the car rental in the first place) and even though I'd paid for full insurance including wheel cover with ItalyCarRental, then didn't give me any information on how to claim that back via their insurance. Very bad !! "

" They said I'd scuffed a wheel which I really think I didn't do, charged me £293 (twice as much s the car rental in the first place) and even though I'd paid for full insurance including wheel cover with ItalyCarRental, then didn't give me any information on how to claim that back via their insurance. Very bad !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by BRUNO - 07 April 2025

" We take full insurance out with auto europe ,they see this as a open bank to charge for damage already on the car. I will never use them again "

" Italycarrent are a scam company they charge you for damage already on the car. So if you haven't checked yiu get charged 2nd time they have tried in 3 months "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by CHRISTOPHER - 30 March 2025

" Strange issue with the fuel gauge on drop off, but very well handled by the ItalyCarRent staff. "

" Strange issue with the fuel gauge on drop off, but very well handled by the ItalyCarRent staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by JONATHAN - 29 March 2025

" We have used Auto Europe many times a year for many years , and get great service from them "

" I was charged €100 for a very small mark on the door mirror which I know I didn't do. The staff knew it was there and not marked on the paperwork, it's a scam "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

VERONA, IT - Reviewed by BRENDAN - 28 March 2025

" Will use Italy Car Rent again "

" Everything went smoothly, 41,000 on the clock so a car with mileage, but we had no complaints! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by SERGIO - 26 March 2025

" We have always used Auto Europe and are very happy with your service. However, Italy Car Rent is an eperience we would not like to repeat. A Scam to get money from unassuming customers. "

" When we returned the car in the same condition we had picked it up, the Italy Car Rent assistant was clearly determined to find some fault with it. She said there was a blemish on the driver's wing mirror. So small you can hardly see it in the photos taken. She said "I am just doing my job" when we disputed this. Then she said it would be a 60 Euros charge and "you are insured so just make the claim with the insurance company"!! A complete scam. This is the second time with Italy Car Rent this has happened. Auto Europe should consider whether this is a company you wish to deal with in the future. Just read the Trust Pilot reviews. We are not alone in our opinion. We will never use this company again. We question whether this damage will just follow on to the next poor customer and a further charge/claim made?!! "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by ELIZABETH - 22 March 2025

" Very easy to deal with autoeurope but avoid Italycarrent! "

" The car we received was covered in marks that they had indicated to us. However after we returned the car (out of hours due to an early flight) we received an email to say they were charging almost €900 for damage to the windscreen and a small scuff mark on the interior. We had a video to show the windscreen damage (a tiny, tiny mark that most other hire companies tell you to ignore) had been present on collection so on providing them with this they reduced the cost to just under €200. We hadn't taken any photos of the interior but in my opinion the mark should've have been attributed to normal wear and tear on a car that had almost €40000km on the clock and had significant damage to the exterior. Personally I would not recommend using this company but if you do, video the inside and the outside of the car. The costs claimed by the company were also excessive and not reflective of how much they would cost to fix and as seen from the condition of the car we received they don't repair any damage anyhow! They failed to respond to my request for a justification for the costs. I think car hire practices need to be more tightly regulated to ensure extortion is not allowed. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by YASIN - 18 March 2025

" All good "

" We were "upgraded" to a Hyundai- tired car, uncomfotable seats, stop/start just stops the engine when you're still trying to keep moving in slow traffic which is DANGEROUS. Lane assist annoying. Would have preferred our original booking of a small car as were using in Amalfi "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TURIN, IT - Reviewed by MODUPE - 18 March 2025

" The reason it is a 5 is because auto Europe has chosen to use Italy car rent as one of its rental companies is disappointing. Auto Europe shouldn't endorse a rogue company and I'd assume our experience is not the first and there have been many disappointed customers. "

" If we could give this company "0" stars we would. We really wished we'd read the reviews before booking with Italy car rent. If you purchase with full insurance I can only assume you'll be fine. If not this company will falsify issues. Missing snow chains seems to be a common occurrence. Apparently our snow chains were missing upon drop off. We hadn't needed to use snow chains for the duration of our trip but my husband had looked under the booth flooring where the spare wheel was and noticed there was a package there which we assumed were the snow chains for incase we needed them. Upon dropping the car off (key box) we recieved an email stating snow chains were missing as well as they needed to do a full upholstery clean to the car. The car was not entirely clean when we picked it up but we didn't mind too much as we are a young family so know there will be a full valet required when dropping off the car (full valent is standard with any hire company). Italy car rent charged us €60 for cleaning and €80 for missing snow chain. Both completely ridiculous! We've been hiring cars for over 20 years now and have never come across a service like this. Complete con artists. We are pursuing the matter further. There is also no point in speaking with Italy car rent customer services as they will make false claims with little evidence - they know very well what they are doing! To add, the staff are incredible rude. We are utterly disgusted by our experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MILAN, IT - Reviewed by BETH - 15 March 2025

" Pick up was a nightmare. Only 2 staff who seemed to have a ridiculously slow process they had to follow. All cars were pre booked so why there couldn't be more staff on to deal with it I don't know. Bad management and a real disappointment to the start of our trip. "

" As I have already emailed the pick up of this car was an absolute joke. We had 2 counter staff with a customer each and then 4-5 people in front of us and we were well over an hour waiting. There were issues with cars being washed aswell I believe no other car hire desk had these issues. It really effected our first day of holiday and we will do what we can not to use Italy car rentals again. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MILAN, IT - Reviewed by RENZO - 15 March 2025

" good for comparisons. "

" They wanted a physical credit card. Wouldn't accept a debit card or a contactless card on phone. Very annoying and expensive. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VENICE, IT - Reviewed by STEPHEN - 14 March 2025

" Always use Auto Europe wherever I go in the world. A wonderful company with an excellent website & great customer service. Recommended them to a friend yesterday. "

" Everything went very smoothly & the staff were brilliant. Car had loads of dents & scratches be we had no problem with that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by BRIAN - 11 March 2025

" good "

" Vehicle was good, car was handed over 5/8 fuel which is a pain to return it with the same amount of fuel, and you end up putting more fuel in than you need to. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by DAN - 10 March 2025

" Absolutely terrible, arrived to find that our booking had been cancelled with no explanation, we were in a queue of 20 or more people all with the same experience "

" Absolutely terrible, arrived to find that our booking had been cancelled with no explanation, we were in a queue of 20 or more people all with the same experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by ROBERT - 09 March 2025

" Easy to use Auto Europe who come up with god value for money and decent reviews.......would use them again. "

" Friendly staff. Fast and effective service, vehicle pretty good........please put water in the windscren washer! Thank you "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VENICE, IT - Reviewed by ADAM - 07 March 2025

" Good service on pick up but auto Europe site did not highlight cross border surcharge into Slovenia of 15€ per day. Every minor blemish marked on pick up. Tiny stone chip at bottom of windscreen charged as new screen 550€. Insurance will pay but this was pretty ridiculous in my view. "

" Cross border surcharge not shown as excluded on your summary. Very detailed minor damage check. Small stone chip to bottom of windscreen charged for replacement screen. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

VERONA, IT - Reviewed by JONATHAN - 04 March 2025

" See comments re: experience with Italy Car Rent. Auto Europe answered the phone when I called the number on the voucher but were of no help in actually getting me to my destination. I hire cars multiple times every year and have used Auto Europe for c. 20 years but never again as I cannot trust that something I have paid for in advance will actually be available. The refund does not cover all of my booking cost and I had to rent a much more expensive car leaving me €300 out of pocket. A 2 hour delay is nothing in terms of air travel these days and I don't see how I can trust Auto Europe again. "

" The service was so slow that by the time we were served we were told we were too late for the car we had PAID FOR IN ADVANCE ! and they had given the car to the people in front of us. I have never had this experience with a hire car and cannot understand why a vehicle I paid in advance to have use of for 7 days was made unavailable within 2 hours. I am not even sure that it is legal under consumer protection law, because I had already paid. The woman on the desk really could not care less. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by ANDREW - 27 February 2025

" I admit I did make a an error in stating the pick up time but I never realised just how how critical the pick up time was (I have hired cars frequently through AutoEurope and have also suffered many flight delays.! I've never experienced a case where my rental was cancelled until this one. My booked cost of rental was about £95. In the terminal the only company to be able to offer a car was Sixt at €600. I did eventually manage to find a car for €177 (LocAuto) which was ready 5 mins after completing the paperwork. No problems with this contract. good quality car, good service, good fast return. available from the Airport car rental area opposite arrivals. "

" Due to a late arrival of a flight and also a slight error I made in stating the arrival time in Turin (and therefore the start of the rental time), I was told on arrival that the rental was void and no car could be supplied. They said they do not honour a contract 2hr after the stated pick up time. I was 20 mins beyond this. They could not offer any rental vehicle. I did speak to AutoEurpe in a long call but sadly no solution was found (although your was very assistant polite did try to assist.) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by ANDREW - 25 February 2025

" See above "

" Very good all round, although one more person on the desk would have helped. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by IAN - 25 February 2025

" I have used AutoEurope for many years and find it is competitive on price and flexible to enable me to find what I am looking for. "

" Overall positive as the car was picked quickly and without any issues. A few comments: - the car was not in a numbered bay and I had to rely on instructions to find it (these were accurate and enough to find it). - the car was well used with lots of external marks. There was a long list of logged marks and it would have been challenging to audit these. Instead I took photos and a video of the exterior. There were no issues on return. - although there was no queue when picking up the car, the desk staff seemed stressed and were not pleasant or friendly. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MILAN, IT - Reviewed by CRAIG - 24 February 2025

" as above "

" The car was filthy inside which was the main issue (the floor matt and sills had dirty footprints all over and the interior cloth were dirty too). Plus on the outside there were several pre existing substantial scratches, dents, etc. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MILAN, IT - Reviewed by ROBERT - 24 February 2025

" Auto Europe didn't do anything other than take the booking. "

" Over an hour to get the car. Then wrong size car. Car was fine but a bit battered. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by PHILIP - 24 February 2025

" Quick, easy to use website. Good that you are able to cancel. "

" Good staff at pick-up and drop-off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by DARREN - 23 February 2025

" Expecting customers to sign for a car with scratches and dents on almost every panel in a dark car park was/is unfair. Having to use an iPhone light to compare the car to paperwork is not good enough. "

" Desk staff could do with a little customer service training. The guy who served me was ok but his colleague who completely ignored us was rude and unhelpful. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 4

ROME, IT - Reviewed by COLIN - 21 February 2025

" Easy to use "

" Car had stained seats. Pick up was difficult to find. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by STEPHEN - 19 February 2025

" Very good "

" Car had a few extra marks which i identified on pick up. Desk staff really helpful and signed them off before we started our journey "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by STEPHEN - 18 February 2025

" Overall I would use them again "

" High mileage car with lots of dents. They still thoroughly checked for new dents, especially low down under the front bumper and wing mirrors. You just need to make sure every dent is documented before you drive off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by GILES - 13 February 2025

" Great booking system "

" The car had 15/20 items of damage on the exterior at pickup. On dropoff the italycarrent agent tried to say a tiny scratch on a wing mirror was caused by me. Fortunately I had a photo taken at pickup, that just about showed the damage was already present. The agent said "I won't charge you if you give me a positive review". i.e. a bribe. If I hadn't taken a photo at pickup, they would have charged me 100's of euros for damage I did not cause. Untrustworthy company - I feel sorry for the customer's they have ripped off using this scam. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 7

PISA, IT - Reviewed by MANUELA - 12 February 2025

" professional, prompt, no nonsense. Stress free. "

" all as expected. No push for nonsense additional insurance buy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by LUKASZ - 11 February 2025

" Good, as usual for years. "

" Not in the main terminal of the airport (as claimed), so a shuttle bus is needed. Nasty surprise if you travel with a big luggage. Could have gone for cheaper option knowing that. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CAGLIARI, IT - Reviewed by JOHN - 07 February 2025

" Very efficient and professional, car park directly outside airport building "

" Very efficient and professional, car park directly outside airport building "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by SALLY-ANNE - 30 January 2025

" Thank you "

" It took me half an hour to check the car as it was so badly marked. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 29 January 2025

" Very helpful staff both check in and check out. Car was exactly the one booked and we had no problems "

" Very helpful staff both check in and check out. Car was exactly the one booked and we had no problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by BARRIE - 15 January 2025

" No problems "

" Windscreen wash empty "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MILAN, IT - Reviewed by MATTHEW - 14 January 2025

" Please don't use Italy car rental in future "

" Scammers. Tried to charge us for dents that were already on vehicle. Luckily we videoed the vehicle on collection so they had to agree they were already there but not listed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by SAMUEL - 14 January 2025

" Please do not use Italy car rental in future "

" They gave us a very dirty car with lots of scratches and dents ( over 15 that they identified ) when we returned it they tried to say we had dented and scratched the car. However, when we showed them the video, they we took on collection, the dents and scratches were there but not listed on their 15 list. They are still trying to charge us for one small scratch on the wheel, not caused by us, but shown on the video. Absolute scammers and I would suggest you do not use them in future "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by GIOVANNI - 10 January 2025

" Look no further. Simply the best! "

" Vehicle wasn't 100%, had better in the past. However I was offered a new one but had to wait another 1/2 hour or comeback another day and I just didn't have the time. Because was a free upgrade couldn't really fault them. I arrived earlier and had to wait for my vehicle to arrive from car wash. Returning was perfect, not hassle, polite, quick, great customer servicing. Thanks. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VENICE, IT - Reviewed by LINDA - 10 January 2025

" Easy to book, all good "

" Excellent car rental company. Staff friendly, efficient and professional both at pick up and drop off. Very quick collections and return. Vehicle perfectly cleaned and with no smoking policy, which is fantastic picking up a card that dose not smell terribly. The vehicle had several marks and scratches, all documented. I experienced no issues and would most definitely recommend this company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by CINZIA - 09 January 2025

" See above "

" Efficient counter staff and easy drop off. Very helpful that the office and car pick up are at the airport and not off-site "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by RAMINTA - 09 January 2025

" AutoEurope, when contacted for help, threatened not to reimburse me and impose a penalty because allegedly we were late picking up a car that I have prepaid for (fees are per 24 hours from when rented pursuant to T&CS + 11 days paid for), even though we have arrived on the flight in time identified in the reservation form. In any event, no such term for "late arrival" exists in T&Cs / the Voucher. AutoEurope also refused to rebook with another provider and a number of providers in Verona airport had the same cars available. Italy Car Rent at the time said that it is AutoEurope's duty to do so (but I have no idea as to your internal arrangements with Italy Car Rent. "

" Second year in a row we DO NOT get a car or do not get the RIGHT CAR from Italy Car Rent, it is unacceptable. It is obvious Italy Car Rent are overselling on their fleet and AutoEurope is taking no responsibility for the vendor it is using. I submitted my complaint for compensation to that effect and would kindly like to remind AutoEurope UK based entity as to its consumer protection obligations. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by JONATHAN - 06 January 2025

" I was presented with an extra fee of €135 when picking up the vehicle because I needed to go cross-border to France. This was neither made clear when booking nor on the booking voucher - there is nothing mentioned under the "Additional fees to be paid locally" section (even though it lists things like hiring child seats and GPS units!). This is such a common thing, especially when renting near a border like Turin, that it really should be made more obvious. When I phoned to complain (having picked up the car) I was extremely disappointed that you (Auto Europe) weren't willing to offer any compensation, or even admission that this is not made clear at any point in the process of booking and picking-up the car. "

" See below "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MILAN, IT - Reviewed by JOHN - 31 December 2024

" Very good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANGELO - 23 December 2024

" All very straight forward "

" Generally a good experience, though the car was supplied without screen wash, which is never good in winter. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by FILIPPO - 18 December 2024

" None "

" Very good all went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by SEAN - 12 December 2024

" Car wasn't available that I had booked and paid for and I was then offered a hatchback fiat tipo (which is not an SUV) and upon explaining that I had paid for an SUV or similar I was told I'd have to upgrade and pay the difference. I challenged this and was given an SUV in the end. It is wholly unacceptable to charge people for a type of vehicle and not offer it immediately at check in point. Also, the process took far too long. I won't hire from you again. "

" Car wasn't available that I had booked and paid for and I was then offered a hatchback fiat tipo (which is not an SUV) and upon explaining that I had paid for an SUV or similar I was told I'd have to upgrade and pay the difference. I challenged this and was given an SUV in the end. It is wholly unacceptable to charge people for a type of vehicle and not offer it immediately at check in point. Also, the process took far too long. I won't hire from you again. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PISA, IT - Reviewed by DAVID ERIC - 10 December 2024

" Good experience with Italycarrent, will use again. "

" efficient and pleasant staff, speedy checkin and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANNAMARIA ELENA - 09 December 2024

" Happy with most things but as I have a year long insurance I found the young man on the desk trying to make me take out another insurance unpleasant "

" I found the staff very helpful Thankyou "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by RAYMOND - 05 December 2024

" I have booked numerous vehicles with Auto Europe over many years, always great service. "

" Overall very good, car return arrangements could be improved. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STIVA - 04 December 2024

" Excellent value for money "

" Really fast and stress free checkout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DOMENICO - 04 December 2024

" Overall a very positive and transparent experience "

" Very professional and fast operations "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by NIKHIL - 04 December 2024

" this was fraud and a terrible experience. "

" Italycarrent made up damage that I did not make and charge me for it. It is a fraudulent business. I am surprised autoeurope will do business with them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by ALAN - 02 December 2024

" I had some initial reservations due to other reviews but these were unfounded. The whole process was seamless with counter staff advising me of the road tax guidelines in Slovenia, a great car and on return a very efficient and easy drop off. Excellent service and value for money compared to some excessive prices from the Big lenders "

" I had some initial reservations due to other reviews but these were unfounded. The whole process was seamless with counter staff advising me of the road tax guidelines in Slovenia, a great car and on return a very efficient and easy drop off. Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JEREMY - 25 November 2024

" Very good "

" Altogether good, though finding the right office we found demanding "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by ROBERT - 24 November 2024

" Easy to use and to find a rental option suited to our needs. Good follow up with confirmation etc. "

" Swift, effective, efficient and plaesant. The car was "tired/had seen some life" as they said. Not too much of a problem for me but the windscreen was dirty on the inside (affecting visibility when the sun was low) and ther was no washer in the windscreen tank. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by ELIZABETH - 30 October 2024

" Overall a positive experience "

" Plane delayed but after tel calls their assistant stayed after hours £60 surcharge but worth it as train strike so would have been stuck. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MITCHELL - 29 October 2024

" See above "

" Awful customer service. Nearly impossible to locate their office as they moved and all of the signs haven't been changed, the old office is locked up with no information. When eventually found them they were rude and seemed put out that I was there. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by DIONYSIOS - 23 October 2024

" Needs improving. "

" My rental was not ready on collection time. I had to wait for more than an hour. When they gave me tha car, it was still dirty from the previous customer and part of the boot was broken. Very disappointing service. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BARI, IT - Reviewed by COLETTE - 19 October 2024

" I have used Auto Europe on and off for about 14 years, mostly in Ireland and can honestly say that on every occasion the experience has been an excellent one. The car rental companies used have all had good staff and the cars have been in good condition and value for money. I will continue to recommend Auto Europe and will be the first place I go to for my next car hire "

" Whole process very straightforward. Staff in the office in the airport friendly, efficient and helpful explaining all the paperwork and conditions. It was about a 350m walk to collect the car keys and car. Simple handover red triangle missing but a replacement provided immediately. The car was clean and a very comfortable model and drove very well. The only slight issue was that it was not made very clear where to return the car and keys. Not a big issue but necessitated a visit to the office inside the airport to find out first. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANDREW - 15 October 2024

" All in all I found it a very unpleasant experience, one that has put me off hiring cars in Italy on future trips. The fact we hired 3 cars, all having alleged " new damage" ? 1 which was proven false, 1 which was disputed and 1 from car that was released without a current damage sheet! Very unedifying experience, would not recommend at all, if anything, avoid Italycarrent at all costs. "

" One group hired 3 cars and all were returned and allegedly all had new damage. One of the party had taken a video before moving the vehicle and proved that this damage was present before pick up. One driver did not get a defect/damage sheet but was assessed to have caused additional damage. How was this known? The last driver was offered additional insurance on pick up but had insurance. Italycarrental refuse to acknowledge this insurance and deducted the amount from the surety held on his credit card, although the amount was in dispute. All in all not a pleasant experience, an unsavoury end to a fantastic holiday. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by JAMES - 15 October 2024

" I took out your insurance for full cover only to find that the cover was limited to €3000. An absolute rip off. The full policy details should be made available before payment. "

" Good service "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JOSEPH - 14 October 2024

" No issues with Auto Europe but you really need to make sure the hire companies you use are of a high standard "

" They are trying to charge me for faulty auto box which was fine when we handed back car so to me its fraud!! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 13 October 2024

" Excellent service. "

" Very easy transaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by STEPHEN - 12 October 2024

" Stress free. Good customer service at pick up and drop off "

" Very good all round "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by PETER - 08 October 2024

" Hiring a car in Italy is always a chaotic and bureaucratic experience, this was on the upper end of chaos. "

" The desk experience in Florence was a chaotic slow nightmare, with the rental desk using an internet based system for the rental agreement (everything being double-keyed from original booking), but the wifi not working properly - making every customer a 15 minute process. 3 customers ahead, so wait time was 45 minutes standing in a crowded (shared) room in miserable conditions. Picking up the car was then a 10 minute walk elsewhere. Car was covered in dents and scratches (over 20). "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 3

BARI, IT - Reviewed by RICHARD - 06 October 2024

" need to have available airport trollies "

" returning the car not friendly at all "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by TIM - 01 October 2024

" Overall good experience let down by return "

" Everything was good until the drop off I had to drop the vehicle off out of hours and leave key in out of hours box That afternoon I received a mail stating the vehicle had damage and €1200 euro excess Form was all in Italian and had a not very clear photo The damage they were trying to charge me for I had already pointed out at time of collection as their appraisal form didn't show all the damage Fortunately I took photos and was able to show vehicle went out with this damage Funny they managed to spot it on return of vehicle but not on handover Can't help thinking this is a bit of a scam "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by DAVID - 01 October 2024

" Excellent staff, happy with service "

" Excellent service , only issue car was smaller than expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by FRANCO - 30 September 2024

" Cheap and smooth, just as the doctor ordered, although I didn't go to the doctor. Just needed the car for the day. Travelling from the North West of Italy to go to the area East of Milan, I thought it might be less stressful to take a train to Milan and rent a car for the local journey once there. It turned out to have a similar cost in any case taking into account petrol and motorway costs. You should consider it as a service: Train + Car "

" Toyota Yaris is not my favourite small car, especially that version. But for the price paid, I have no ground for complaint. Excellent rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by LINDSAY - 26 September 2024

" All very simple, good price "

" Good price, vehicle was OK, they said they'd upgraded us from T-Roc to a Citroen C3, don't really consider that to be an up-grade! Guy on the desk didn't push very hard for us to pay for the extra insurance although I was aware that his colleague next to him was being very pushy with the guy next to me! Can't really complain about our experience though, would use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by RUTH - 25 September 2024

" Venice car rental a bit difficult to find as signage not great "

" Charged €150 for country border crossing - unaware of this fee Slightly difficult to find drop off area at Venice airport "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PISA, IT - Reviewed by NORMAN - 24 September 2024

" Overall, a pleasurable hassle free experience "

" Generally a very good experience from start to finish. Only issue was the windscreen wiper blade was missing off rear window. Italy Car Rent were aware of this prior to me collecting the vehicle but did not replace it. Unfortunately, for 2 days in Tuscany we experienced 2 days of very heavy rain and I could not see out of my rear window clearly. Other than this, everything was good and will continue to use Italy Car Rent in future. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by JOHN NIGEL - 24 September 2024

" All round , very good "

" The car was mechanically very good. It had experienced some previous damage but it had all been noted on our hire agreement "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VERONA, IT - Reviewed by GRAHAM - 23 September 2024

" Great choice of vendors and easy to filter options. "

" Good but there was prior damage not photographed/marked up by company. Had to use own photos to prove prior damage. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BARI, IT - Reviewed by ALAN - 22 September 2024

" Easy to use "

" Everything worked ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by RICHARD - 18 September 2024

" Pick up was swift with helpful staff as was the drop off. "

" We chose a Citroen 3 but this was not available when we arrived so they upgraded us to a lovely Cupra automatic at no extra charge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by STEVEN. - 13 September 2024

" On the whole a reasonably good experience with some problems, "

" When I arrived I found slight damage that was not marked on the sheet, I spoke to the agent and showed photos and this was marked on the sheet. When I returned there car there was no one there to check it in and hade to leave keys. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by AMANDA - 13 September 2024

" I booked at 6 pm pick up not knowing that the office closed at 6. I arrived 6:20 and was not able to pick up car. "

" I booked at 6 pm pick up not knowing that the office closed at 6. I arrived 6:20 and was not able to pick up car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DENVILLE - 09 September 2024

" I particularly thank Italy Car Rental for waiting three hours for me to collect the car following a diversion. "

" Worked just the way car hire should. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ILARIA - 04 September 2024

" avoid ItalyCarRent "

" ItalyCarRent is a scam - will avoid in the future "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by PETER - 03 September 2024

" See above. After that every thing was fine (although I could not get the GPS system to switch to speaking English). "

" Queue at airport to be allocated car was horrendous - clearly understaffed at peak times. 90 min wait to get to front of queue was not a great start to the holiday. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by RONAN - 29 August 2024

" Very smooth "

" Quite good, upgraded to a car that we weren't as happy with but otherwise excellent. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by DAREN - 28 August 2024

" very easy web platform and competative options - just a shame about my experience once the car was returned. "

" due to the time of our flight we had to return the vehicle and drop keys in safe place. Italy Car rent have emailed us saying the vehicle has considerable damage, all of which was apparent on collection and noted on their condition report. I have refuted the claim and am awaiting their further communication, Really poor and to be honest feel as if i am being scammed!!! Will never use Italy car Rent again if this is their behaviour! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by SOPHIE - 22 August 2024

" Good booking system "

" The pick up place was far from the office rental address and we had to walk 10 minutes with our bags, this was not indicated anywhere and I would not have rented the car if I had known this. The car had multiple damages and so many it was difficult to check them all on the pick up form and then that charged us for some new damages that we were not aware of. It felt like a trap. And the car wasn't clean "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 2

PISA, IT - Reviewed by MARK - 19 August 2024

" Auto Europe was easy to use and gave good prices "

" Good service. Larger car than expected. Car was in good condition. Didn't push for extra insurances and returns process was quick. They were honest. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SERGIO - 14 August 2024

" overall very happy with the experience "

" they try very hard to sell extra insurance when we explained we had extra cover already paid with booking "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by GIOVANNI FRANCO - 06 August 2024

" Easy pickup of vehicle, the car came with a multitude of scratches and paint imperfections and the fuel tank 7/8 full. Returned the vehicle in exactly the condition without any queries. "

" Easy pickup of vehicle, the car came with a multitude of scratches and paint imperfections and the fuel tank 7/8 full. Returned the vehicle in exactly the condition without any queries. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by TRACY - 31 July 2024

" See 3! Just give me what I ordered! "

" I had Booked a manual SUV. On arrival was told it was to be an automatic, I refused, was then offered a bigger ( harder to park!) car which was manual! I refused again Had to wait 30 mins whilst a suitable Manual SUV was washed "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by SANDRO - 27 July 2024

" Great experience and value. "

" Very reasonable and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by BENJAMIN - 25 July 2024

" As always auto Europe great "

" Car not in good condition, slow pick up process, very difficult drop off process. Seemed like very keen just to make a quick buck "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 4

ALGHERO, IT - Reviewed by CLAUDIO - 24 July 2024

" goods "

" goods "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by MICHAEL - 19 July 2024

" See above re car hire firm. Ref AutoEurope...it is becoming my 'go to' option - great pricing and flexible, helpful staff. "

" Good car, good price, flexible in accommodating late arrival. Drop of arrangements crowded/difficult at Bologna airport - affects all, not their fault. Would use again. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DENNIS - 10 July 2024

" N/a "

" The service at the counter was very slow and the car was another 10m walk plus additional wait time to get it. This really delays the entire rental process. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CAGLIARI, IT - Reviewed by KEVIN - 10 July 2024

" Good. No issues "

" Only problems were slight delays on pick up and drop off. 20 minutes on each end. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by ADRIAN - 09 July 2024

" n/a "

" the member of the counter staff I dealt with was totally unhelpful until her manager stepped in to assist. On arrival I was told there was no vehicle available for at least 1 hr, unless I accepted a smaller vehicle. this was not possible as we had two small children and lots of luggage to carry. EVENTUALLY, her colleague stepped in and sorted out a replacement vehicle within 10mins. On the return, the same counter staff recognized me and was deliberately slow in the drop off exchange. Very poor arrival/departure meeting adding to stress of travel arrangements and totally unnecessary. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VERONA, IT - Reviewed by ALAN - 08 July 2024

" Unhappy with car selection "

" I had booked a normal saloon car, but was given a much larger car which I would not accept. Eventually given a VV POLO which had a very noisy gearbox. Staff were very helpful and friendly. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PISA, IT - Reviewed by PAUL - 07 July 2024

" Over all very good and would use Italycarrent again "

" Easy to find & locate at Pisa airport. No waiting fast & efficient given choice of car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by SARAH - 06 July 2024

" Good company house for car hire overall "

" My only issue was the attempt to up-sell to extra insurance - which we had already taken out. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALERMO, IT - Reviewed by TERENCE - 06 July 2024

" It's difficult to comment really, because I will never know if the additional insurance I paid to Auto Europe was worth it... or whether Italy Car Rent were just 'trying it on' with me. I'm just glad it never got put to the test. As far as I am aware, Auto Europe seem great. "

" When making the reservation, I paid extra for the additional insurance (for peace of mind in case any damage occurred). When collecting the car, I had a strange experience where the lady on the counter tried to sell me MORE insurance, claiming that the one I already purchased was worthless because it still required me to pay something like £3,000 excess (or something like that). When I said I already paid additional, she said "Yes, but sadly it isn't enough - we have this problem all the time, people don't realise". Anyway, I never paid the additional additional insurance... whatever it was. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by JENNIFER - 04 July 2024

" I used yo-yo use Auto Europe regularly for holiday car hire but haven't recently. I switched as friends spoke highly of you and positive feedback on Tripadvisor. Was really disappointed with the car company that was on your consolidator. "

" 1. When I got to pick up the car, the counter staff member would not let me take the car without purchasing additional insurance despite me saying that it was covered with yourselves. This cost an additional €33 a day! 2. The car pick up area is in a small corner of the car rental car park and difficult to find. Space is tight and another vehicle was blocking my car and had to be moved. 3 The passenger door was badly damaged but did close securely. 4. One of the sensors for the tyres kept coming on. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by LEE - 02 July 2024

" not happy "

" i was denied my car as i hadnt my passport with me, even though there was NO indication that this was required. when i returned with the passport i was then told no automatic car wass available! not happy "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CHRIS - 01 July 2024

" When we booked that car, we opted to go for a small lower end model, however upon arrival to collect the car, they did not have any of this particular model left with built in sat nav. By our surprise, we ere upgraded to a very high spec and high end vehicle at the same cost. Fantastic customer experience, great service. "

" When we booked that car, we opted to go for a small lower end model, however upon arrival to collect the car, they did not have any of this particular model left with built in sat nav. By our surprise, we ere upgraded to a very high spec and high end vehicle at the same cost. Fantastic customer experience, great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by PATRICK - 30 June 2024

" . "

" Booked the car for 0900. Arrived at 1100 to be told that the car wasn't available anymore, and that I'd need to pay extra to upgrade. The car that I paid extra for was smaller than the one I paid for. The fella in front of me in the queue was 30 mins earlier and was told he could not pick up his car unless he paid extra. Would not use them again as they seem to do any trick to force money out of you. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by WILLIAM - 26 June 2024

" When we returned the car, we had already checked it ourselves. There was no damage. We had filled it up with fuel. The hire staff agreed it was all fine and that was that. No drama and good value "

" We didn't have to wait long at Palermo Airport - maybe 10 or 15 mins, two competent girls on the hire desk there. Car was fine and off we went. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ANDREW - 19 June 2024

" Extra charges once i arrived in italy "

" Had to pay another €175 insurance which i thought i had akready paid through autoeurope "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PHILIP - 19 June 2024

" Experience was excellent "

" Everything went smoothly from pickup to return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ROGER - 19 June 2024

" A very nice, almost new car. It is important to check a car thoroughly inside and out, before driving off. See comment above re petrol in tank. "

" There was less petrol in the car than was shown on the paperwork. We were meant to have a full tank. We pointed this out to the counter staff, who changed the record. Nobody came out to show us around the car before we left. The radio was playing very loudly, but we were not shown how to turn it off "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by LESLEY - 19 June 2024

" Although originally seemed value for money I ended up paying almost double. I don't understand why we were told we needed additional insurance when we should of been told we were covered but had to reclaim it in the event of any damage "

" Selected full coverage insurance at point of order only to be told this was not valid at the counter and had to take out additional insurance which was nearly as much as I'd paid for the original car hire. There was a huge queue at the counter, the staff were very stressed and we'd already waited over an hour so paid it with a view of claiming it back. When I called customer service on my return I was told I was covered and shouldn't have paid it but they would not refund it. The car was also not as I expected and was dirty. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PISA, IT - Reviewed by PAUL - 17 June 2024

" Simple on line procedure. "

" Very busy rental office, could have done with more staff, but handled very efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GARRY - 09 June 2024

" - "

" Italy Car Rent have made fraudulent claims of damages to the rental car. There is clear evidence these were not caused during the noted rental period. I am currently in dialogue with them & in contact with the relevant authorities "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PISA, IT - Reviewed by EMMANUEL - 08 June 2024

" Easy and quick "

" Car park 10 min walk from terminal "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANDREW - 07 June 2024

" Overall, very happy. "

" The car had a lot of scrapes when we picked it up and it wasn't very easy to determine which had been there before. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by ELLIOT JOSEPH - 31 May 2024

" Yet to be determined, waiting for phone call to have this resolved. You need to full vet your partners because this a scam. "

" Miss sold insurance told us to get your refunded because it wasn't actually insurance, car wasn't ready for over 2hrs, very rude and aggressive staff, we called you to speak with them and they wouldn't take your call, even though we were f2f. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 2

PISA, IT - Reviewed by JOHN - 29 May 2024

" Rentcaritaly avoid. "

" Tiny slight mark on underside of rear bumper and a cost of 224 euros for "damages" Ask to see photograph. A scam. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PISA, IT - Reviewed by GRAHAM - 24 May 2024

" Very Good. "

" My only concern was the pick up address did not make it perfectly clear the desk was in the nearby car rental hall nearby Pisa airport terminal. We headed there in the hope that, that is where it is located, luckily it was. Staff were pleasant and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by MARCO - 22 May 2024

" As above. "

" Really good to deal with and great service. Car was clean and staff very professional. Viaggiare should take note on how to treat customers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by IAN DAVID - 20 May 2024

" Excellent "

" Only negative was no water in the washer wiper. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PETER - 16 May 2024

" Italy car rent will NOT be on my booking list again. Autoeurope are fine - no problem with them "

" Italy car rent – 29/4/24 – 13/5/24 The service on arrival was slow with it being difficult to understand the staff. Far worse was the service on return. There was no return space with cars parked everywhere. I got out of the car only to be shouted at by the employee not to leave it there. I pointed out that there was nowhere to park and she said she would park it. She then rudely demanded the keys and I pointed out I had left them in the ignition. She then shouted at my wife to get out of the car as she would move it. She did not move it and checked the fuel and mileage. She then got out and went immediately went to the nearside front wheel and called me over demanding to see photos of the car when I picked it up. I said I had not taken photos as I saw little point as there we so many marks on the sheet – 20!! Also when I collected the car it was so tightly parked you could not get round to take photos apart from the rear. She said she did not check most of the car just the wheels as there was no damaged marked on the wheels. She demanded we sign the form but I refused as we had not caused the damage to the wheel – it clearly had been scraped on a high kerb. It is as if she knew the wheel was damaged and went straight to it and I feel I am being scammed here because I did not take out their insurance which she kept telling me. I have yet to receive any notification as to any charges on my security deposit. As soon as I do, I will be in touch with the company and Autoeurope Generally the car was in poor condition - probably the worst hire car I have ever had "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BARI, IT - Reviewed by JEREMY - 15 May 2024

" No on hassles, would use Auto Europe again "

" Very easy process. Car provider (Italy Car Rent) is a bit further from the terminal than is ideal but still walkable. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by DELLA - 27 April 2024

" Easy transaction. "

" Quick handover probably helped by the fact that I've rented a car from them before. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by CLAIRE - 26 April 2024

" as above "

" when we arrived the person was not helpful at all in terms of showing us to our car, we eventually found it. It was dirty, the windscreen was so greasy on the inside we had to pull over and clean it, the petrol was only 3/4 full and clearly showed it was. The car stank of smoke and cigarettes, so we pulled over to find a smoked cigarette in the car!!! The guy at drop off was very helpful and polite and should be told so but all in all not a great car, will avoid Italy Carrent in future unless we can be assured this won't happen again, thanks, Claire "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by GASPARO - 20 April 2024

" drop off staff very nice no problems "

" in thee que at 11pm and git charged for out of office 60 euros even if I was in line before out of hours "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VENICE, IT - Reviewed by STEWART - 12 April 2024

" Very good "

" Pretty good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VERONA, IT - Reviewed by DOMINIK - 28 March 2024

" Really good overall!! "

" Really good!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ITALO ROCCO - 23 March 2024

" But will tell my friends to Stay well away from Italy Car Rent "

" On checking in at BGY airport i was told that according to their records I had no Insurance and when I showed the voucher stating that I was insured, I was told "as far as we know you don't have ondurance with us, so if you have an accident or damage the car, you have to pay us and then take it up with Auto/Europe" I had no alternative but to take their insurance: 99 Euros for 3 days. Total rip-off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VENICE, IT - Reviewed by STEPHEN - 21 March 2024

" Love Auto Europe & ALWAYS book with you. "

" Everything was great but the car had a lot of dents & scrapes marked on the sheet but several that had not been recorded so it was a phaff to get that done. Also the front tyres needed pumping up (done by Italycarrent). Very nice, helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CAGLIARI, IT - Reviewed by ANTONIO - 18 March 2024

" Very quick and professional "

" Very quick and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DAVID - 12 March 2024

" Awful and expensive. I was unable to sure the vehicle for 2 days due to an error on Italy car rents part, they accepted this but then refused to reimburse for their error! 8 emails of correspondence whilst on holiday with a co. That doesn't accept responsibility or reimburse the customer even after they advised me to resolve on their behalf, incredible. "

" I collected the car which had damage but photos taken by the co. Recorded, so ok. The pre ordered snow chains were present in the boot but... on the second day when fitting the chains up a mountain in snow the chains were found to be 2 sizes too small. The journey was abandoned and I contacted the co. They took 2 days of correspondence to accept responsibility and advise to buy the correct chains and they would reimburse. After purchase they insisted on an invoice in addition to a receipt. But then refused to accept and reimburse as they wanted an invoice from the retailer??!! Made out to them?? We lost 2 days use of the vehicle in a ski resort as we had no snow chains. On drop off they received the chains and still refused to reimburse so I am currently €85 in deficit all due to Italy car rent! Please can you assist with compensation!!! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by ALFONSINA - 26 February 2024

" Worst car rental company ever. Only wish I had read the reviews before booking. Very disappointed autoeurope have anything to do with these people. We have used autoeurope in the past but will seriously think twice before using them in the future! "

" Strongly advise looking for another partner other than Italy Car Rent. We were told at reception Auto Europe Premium Cover doesn't cover their vehicles and we would have to pay again if we wanted their full cover! The vehicle which they supplied hadn't been checked over and had a bald left had front tyre with wires showing through. Sub standard car from a sub standard company! We are regular visitors to Sicily and will never use this company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by SCOTT - 21 February 2024

" Everything went smoothly and we had a VW Golf that easily took 4 people and 2 large + 2 small suitcases + hand luggage. "

" Andrea's on the desk at Venice was very helpful & charming. I would use this company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LEILA - 21 February 2024

" Favoloso "

" Staff gentilissimo, tutto perfetto "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by EVGENY - 13 February 2024

" no complains "

" more signs at car park would help to find them quicker "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by FABRIZIO - 21 January 2024

" Painless service "

" The all process was smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MARK - 10 January 2024

" I wouldn't use Italy car rental again. The poor level of service I received reflects badly on autoerope too. In future I would look around for an alternative provider. "

" There was a considerable wait to access the counter staff. The car I'd requested was an SUV which would accommodate my skis. I specifically requested a VW TRoc and was given a VW golf-which was too small. I had to return to the counter wait again and explain the situation to a different agent. Eventually I was provided with a Peugeot SUV. On returning the car the returning agent was short tempered and unfriendly! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by DENISA - 06 January 2024

" One of the best car rentals. No wait at the counter and easy to pick the car up and return. Will use again "

" All good with rental. Wish Bergamo airport would make the return bus stop at departures rather than arrivals as I had suitcase, very heavy ski bag and two kids on my own to walk all the way to the departures. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by NICHOLAS - 06 January 2024

" nice people, nice car. "

" Nice people, nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANDREW - 02 January 2024

" Overall voucher worked well, the guy didn't try any hard core sales on insurance, probably as he had a massive queue and it was 11pm! Car was good, he said video it before I left which I did and I need that on return as there was an extra door dent not on the list. "

" The cars washers didn't work even after I filled them up, so that was a slight annoyance. The car hire return is well signed posted, but Google tries to take you to the airport desk which is wrong. As it was very late when I picked the car up I was actually told where to return it, but that's kind of standard for Italy. The flight was in on time, but people were queued up for the poor guy at 11pm, so he was going to be doing overtime like or not. He was good though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by SANDRO - 01 January 2024

" Great car, what a pity for the staff at reception. "

" The lady at the reception tried to sell me an extra insurance I didn't need. I told her that I had already taken it the full cover, she insisted. Once I refused for the second time she became very curt. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NIGEL - 20 December 2023

" I would not use Italy Car Rental again. I book a lot of cars for work. This is the first time in 20 years I have ever had an issue. "

" I had a flat battery, and had to pay to get the car started. The mechanic that came said there was an issue with the battery and advised not to switch the engine off. I returned the car early but could not refuel. When I returned it the Italy Car Rental agent could not start the car. They said I must have left the lights on but this is not correct. I parked over night in the dark so it would be obvious if I had. Also the car engine light came on and advice is always to take the car to the garage. I paid to get the car started and have been charged a ridiculous amount for less than half a tank of petrol. Italy Car Rental said I should have called them which I did 3 times and they called me so they new I had a problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by ANDREA - 13 December 2023

" Please see point 3. "

" Awful! First time ever I rented from Italycarrent as they recently have very competitive rates on this platform (I have been using AutoEurope for years and mainly at Venice Airport). I quickly realised why the rates are so low... I collected the car with complete darkness and as always I trusted the eventual damages were recorded in the rental documents I signed. Never had any problem in the past with other dealers. At the moment of returning the car, the lady at the drop off started checking the car with the meticulosity of a surgeon. Two damages in opposite parts of the car were found and she contested them to me. I am absolutely sure that the car was not damaged during my rental period. Obviously she didn't care about what I believed as it was my word against her and she said it was my duty to check the car before leaving the airport. Fine. I had to paid Euro 371 (the rent for 3 days was about £15). The element that made me immediately think that this is a regular modus operandi of the rental car company (alongside very unusual competitive rates) is that while the lady was contesting the damages to me, two more customers that had just got the keys from the rental office, came straight to the drop off office as they noticed several damages that were not shown in the contract they had just signed. Bingo... Please let me know if there is something I can do to get back the money Italycarrent unfairly charged me. Many thanks in advance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by CHRISTOPHER - 12 December 2023

" I hire 10 -12 cars a year from Autoeurope. A bad experience is rare "

" Italy Rent gave us a vehicle with lots of small pieces of damage. On return they found 2 small scratches we had not recorded but do not believe we caused. They charged Eur 200 for something that might cost Eur 10 to repair. It's a scam. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 4

CATANIA, IT - Reviewed by GIOVANNA - 21 November 2023

" As stated above, the information provided to me about the location of where I needed to collect and drop off the vehicle was incorrect. This needs to be updated and shared with future customers "

" Signage to the location of the collection point is very poor and despite the info provided by AutoEurope stating it was in the Terminal the pick and drop off points are outside in the long stay car parks and made it a tad difficult for me to ensure my 84 year old mother was not having to traipse between the car park and the terminal. Also when I collected the vehicle there were only two people dealing with customers, which resulted in my having to wait almost an hour to be given my keys. I appreciate this was not entirely their fault as one of the customers in front was taking a long time, but there were others in the kiosk that could maybe have picked up the slack to help the rest of us that were organised and to send us on our way!! not great!! "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by ALAN - 12 November 2023

" The experience with Italy Car Rent reflects badly on Auto Europe. "

" Long walk to collect car, wasn't a VW T Roc equivalent. staff unhelpful, poor customer service, found scratch on car on return under front sill that I had not done and was clearly old (they immediately went to that point). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by MELISA - 05 November 2023

" See Nbr 3. "

" Great experience Friendly helpful staff Quick check in and return Will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREW - 30 October 2023

" No signs at all to tell you where the office was, went to another car rental area. Finally found the small porta-cabin tucked away out of sight. Waited ages to be served. Could see the people in front of us waited ages too. Very frustrating as there was spare staff there at desk, but did not look up at us. The man then said you landed ages ago, your booking was for earlier time. Implying we were in the wrong and lucky.... to still have a car. Like it was our fault. . Very unapproachable service, unfriendly. Ended up paying a lot more as wouldn't accept my credit card in my name as I wasn't the driver. So I said make me the driver and my husband the additional driver. He said he couldn't do that as booked online in husbands name. Then he said he could put up the insurance high to cover? A few hundred more Euros. He was then smiling by the time we finished. Booked an automatic online but we were given given a manuel. Otherwise car great, service terrible and miserable. "

" On their Logo it says "smile". There was no smiling. Hard unfriendly people. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PHILIP - 27 October 2023

" VG "

" VG "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - 22 October 2023

" Really good service "

" We were really pleased with them and would definitely use them again (assuming the price is comparable to other companies). Very friendly and really efficient drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by BRENDAN - 12 October 2023

" The full end to end process with Auto Europe was first class. Excellent service, excellent communication throughout and great value. I would unreservedly recommend them. "

" The process from collecting the car at Pisa Airport was very efficient and straightforward. The staff were very helpful and friendly. Communication was very good especially as we had to drop the car off outside there normal opening hours then received an email confirming there were no issues once they had booked the car back in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by GARY - 12 October 2023

" The car was very nice but please note comments for Italycarrent. "

" The staff were very friendly but there was over an hour spent waiting then checking all details and a further delay as car was being cleaned. Needs to be more streamlined as a lot of details were already supplied "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MICHAEL - 11 October 2023

" I may recommend but with advice such as 1) Don't use Italy car rent if hiring in Italy. 2) Check the provider and read reviews. 3) Check any GPS will be modern and updated - i.e. not try to crash you into a field. 4) Shop around outside of comparison sites "

" There was no screen wash in the car. We requested GPS and paid for it on arrival. The GPS was useless - outdated - telling us to make turns at junctions which are now roundabouts and on one occasion telling us to turn left which would have taken us off the road through crash barriers with a big drop into a field. To add insult to injury on my return home I noticed a charge on my credit card which on inquiry I was informed a charge for the GPS system for which we had already paid. I have the receipt for payment for the GPS but the company maintain that I did not pay. I now have to go through their complaints procedure. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by JAYDEN - 09 October 2023

" Although flight was delayed i arrived at counter area 2300 exactly. To find 2 staff 1 dealing with 3 people and 1 on the phone. When she got off the phone it was 2303ish and she then informed me i would have to pay a late fee of 60. "

" Although flight was delayed i arrived at counter area 2300 exactly. To find 2 staff 1 dealing with 3 people and 1 on the phone. When she got off the phone it was 2303ish and she then informed me i would have to pay a late fee of 60. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BARI, IT - Reviewed by HEATHER - 07 October 2023

" Very unhappy with this company. Believe they are preying in Americans as we could not argue before our flight "

" I was not given the automatic that I reserved and was given a manual. We had a perfect week. Never an issue. Dropped it off and said there were scratches on the hub cap that we did not do. They charged us $511 "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PISA, IT - Reviewed by FREDERICK - 05 October 2023

" same as above, I dont understand both companies offering different insurance "

" bo problems apart from understanding what the insurance I had already paid for covered, against what was being offered at the check in desk "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by ROGER - 04 October 2023

" Generally good save as above "

" Pickup was unacceptably slow, due to lack of staff. Also their office is not easy to find, could do with providing directions from the terminal "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by STEPHEN - 03 October 2023

" Good value. Many competitors at PISA airport but all share the same grotty parking lot. "

" Staff friendly but very casual. Lots of dents in the vehicle which had covered 84,000 km. Perfectly serviceable though so no complaints given the price. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by MARTIN - 29 September 2023

" Efficient, no concerns. "

" Efficient, no concerns "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by GARETH - 25 September 2023

" I have held off from responding to this feedback about your service in the hope and expectation that you were going to sort out the problem with this rental which was cancelled following a phone conversation between myself and one of your staff on the morning of the 28th August. During tht conversation your representative confirmed that we would be refunded the full costs as we had contacted you more than 48 hours before the car was due to be collected. During the same conversation your colleague found another rental from a different company (Centauro) which was booked and paid for. It was only when I checked my Barclaycard statement on returning from our holiday that I noticed we had not been refunded the cancelled Italy Car Rent booking. I naturally assumed this was just an oversight on your part. Subsequently I have emailed you on at least three occasions and lodged a formal request via your website have not had even the courtesy of a reply. I am quite disgusted at this appalling lack of customer care and service and the and am in the process of asking Barclaycard to intervene to recover the money. I have used Auto Europe on many occasions in the past and have always been impressed with the quality of service and professionalism you regularly demonstrated. In fact I was particularly impressed with your colleague who sorted out this late cancellation and found us an even better deal with Centauro. However I will not be using your services again and will caution my friends and family to avoid using you at all "

" This hire was cancelled more than 48 hours before we commenced our journey. We never picked up a car from Italy Car Rent "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by RICHARD - 25 September 2023

" As above. "

" Directions back to the airport could have been made easier, the address they provide takes you to the airport not the car rental place. The windscreen water nozzles wouldn't work, there was a blockage somewhere. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by ALAN - 24 September 2023

" Will definitely use again. "

" Very friendly and helpful staff. Quick and efficient pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by FRANCO - 24 September 2023

" Great returned car before office opened left key in key drop easy,.money released of my card within an hour rent again from this company. "

" We had an early flight so no queue quick efficient,no hard sell on extra insurance as we had already purchased from AutoEurope but if I had purchased the insurance from the rental company my card would not have been blocked £900 euro but in all very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by THOMAS - 23 September 2023

" See above under 3. "

" Car assigned was not the booked VW T-ROC, but a bog standard VW Golf (with over 30,000km on the clock) ... apparently this is the same rental class (which I could not verify). When getting into the car, we could not change the displays etc. from Italian to English language. We asked one of the helpful staff if they could assist, but they failed even after trying for at least 15 minutes. Later on our journey, the host in our AirBnB managed this task in 3 minutes...! Also, we agreed full-to-full petrol, but were told at the start of the rental that the tank was only half-full - this was extremely difficult to judge when returning the car - particularly due to the unclear fuel gauge display in the new VW Golf. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by CAROLUS - 23 September 2023

" See under 3 "

" My flight was cancelled coming from the Netherlands. So I have paid in full but not used "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by JEAN-BRICE - 19 September 2023

" Don't associate yourself with companies like Italycarrent which are obviously not professional and doesn't represent your company very well "

" Booked the car for 10.30 am. Got my keys at 12.15 . Nearly two hours wait in a queue to get the paperwork work completed and get the keys. Only two staff members behind the counter. Not acceptable when they know the amount of customers waiting First car given didn't have full tank of petrol, one bar missing, and when starting the car, message on the screen stating, issue with engine, car repair needed. Had two waiting for another car. Eventually got the car by 1 pm. 3 hours waisted to retrieve the car. Definitely not a nice experience "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PISA, IT - Reviewed by KIM - 19 September 2023

" Will continue to use as I travel to Italy a lot "

" A great service, and very helpful- explained everything - really appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PHILIP - 17 September 2023

" I was upgraded which was nice "

" Not to long a wait at the desk staff were very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICHOLAS - 13 September 2023

" See above, easy to use website, great prices, great customer service. "

" Very impressed with the ability to quickly speak to a local representative on a Sunday afternoon once I realised I had booked the car from the incorrect airport (CIO, not FCO). I was unable to change the booking, but thank you for the efficient way. My query was handled outside of normal working hours. I will definitely be using you again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by CARMELA - 12 September 2023

" As above. "

" New rental company for us.nice bright office in airport, no queue, and quick easy completion of car pick up. Car was a simple hybrid panda and a bit basic but not their fault.drop off quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GRANT - 09 September 2023

" Easy to book "

" On return of vehicle, the agent identified a mark on the car, which was there on collection but not identified on the paperwork. She suggested we had caused the damage, which was extremely minimal anyway . I had videoed the whole car on collection and it confirmed we hadn't damaged the vehicle. An identical scenario occurred in June with Italycar rentals in Bari. Fortunately, I had also videoed the car. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 7

VERONA, IT - Reviewed by ALEX - 06 September 2023

" as above "

" I have had to ask my bank for a chargebank due to fees being taken out, after horrible service, fees not being agreed, not made clear and the process being the worst I've used. Absolutely terrible and wont be using the service again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by JAMES RUFUS COLQUHOUN - 03 September 2023

" Good. "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROBERT - 29 August 2023

" My view of Auto Europe would have been higher if there had been warnings about the distance to pickup, and that your insurance was not recognised by car rental company "