Auto Europe
- North America
- Central America
KEDDY GERMANY CUSTOMER REVIEWS
- 8.5
- 8.7
- 8.7
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KEDDY GERMANY Car Rental Reviews
Average Rating for Keddy :
MEMMINGEN, DE - Reviewed by ANDREW - 18 September 2025
" A 10/10 experience "
" I got served straight away at the desk, guy was very helpful. Car was in good condition and as requested. Drop off was easy and someone was there to check over the vehicle straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSRUHE, DE - Reviewed by DARREN - 16 August 2025
" Car not completely clean "
" Smaller car than expected "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by HAZEL - 23 July 2025
" Always straight forward. Delay in Munich was no fault of Auto Europe "
" Unfortunately it took well over an hour to collect the vehicle due to a 'computer problem" However the staff were excellent when we finally got to the front of the queue. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIP - 13 July 2025
" Charged an extra £ 25 on return home with no explanation why? "
" Not very friendly staff and not given clear instructions about where the he car was parked. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by BRENDA - 06 July 2025
" The drop off was brilliant, however the pick up was traumatic! We had the most unhelpful hard-selling member of staff that I have ever experienced. He wasn't pleased that we didn't upgrade and became unhelpful at this point. At the beginning we thought he was offering us a free upgrade but no. The car that we did get was not the car that we had booked and was so worn, scratched and scraped that we had to spend at least 20minutes photographing all of the problems before we could drive off. We struggled to find the location of the car in the carpark and had been told that there would be a member of staff there in case of problems. There was a problem but no member of staff. There was a noise when the breaks were depressed which sounded like worn breakpad. After a couple of laps round the car park however the sound had cleared, so we assumed that it was just that the car had not been used for a while. As we had quite a long journey to make we needed to set off, however I was not comfortable driving a car that I suspected had defective breaks, hence being traumatised at the start of our journey. "
" The drop off was brilliant, however the pick up was traumatic! We had the most unhelpful hard-selling member of staff that I have ever experienced. He wasn't pleased that we didn't upgrade. At the beginning we thought he was offering us a free upgrade but no. The car that we did get was not the car that we had booked and was so worn, scratched and scraped that we had to spend at least 20minutes photographing all of the problems before we could drive off. We struggled to find the location of the car in the carpark and had been told that there would be a member of staff there in case of problems. There was a problem but no member of staff. There was a noise when the breaks were depressed which sounded like worn breakpad. After a couple of laps round the car park however the sound had cleared, so we assumed that it was just that the car had not been used for a while. As we had quite a long journey to make we needed to set off, however I was not comfortable driving a car that I suspected had defective breaks, hence being traumatised at the start of our journey. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by INGRID MARIA - 30 June 2025
" All in all very good except staff at pick up desk "
" Good car. Good queing system at pick up desk. Bad - tiresome attempts by desk staff to sell adfitional insurance and car upgrade which we neither needed or wanted. It wastes time and is irritating. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SVEN - 28 August 2024
" Would not accept my credit card without a Pin. I never had or needed a PIN for this card in 20 years. Instead was offered to book as a walk-in customer at more than 167% the price, using my debit card for the deposit. Feel ripped off. "
" Would not accept my credit card without a Pin. I never had or needed a PIN for this card in 20 years. Instead was offered to book as a walk-in customer at more than 167% the price, using my debit card for the deposit. Feel ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BREMEN, DE - Reviewed by IMKE - 21 August 2024
" I enquired with both Keddy and Autoeurope if, as a holder of a UK drivers license, I needed an international license. I was told that I did. When picking up my car in Bremen, I did not. Very confusing and last minute stressful "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANDREA - 17 August 2024
" great service. all ran smoothly "
" great service in Berlin, good car, conveniently at airport , quick and efficient check in and drop off. thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ERWIN - 16 July 2024
" clean vehicle, helpful staff, would book again. "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by FALCO - 13 July 2024
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
HAHN, DE - Reviewed by CHARLES - 10 June 2024
" All good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GERALD - 28 May 2024
" Whole process went very smoothly - pick up and drop off only a few minutes' walk from rental office in Frankfurt Hauptbahnhof. "
" Europcar staff were very efficient and helpful when we picked up the car. A late model Captur with only 700 km on the clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by MICHAEL - 24 May 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CARMELLO - 28 April 2024
" Everything went well except how do customers receive the invoice. I was advised it would be sent by email? Im still waiting. "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NIROJAN - 06 April 2024
" The whole process was very easy. Good price, and the excess coverage by auto Europe made it a no brainer "
" Very seamless. Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 22 March 2024
" All good and badly let down o0n return "
" The returning agent seemed set on finding fictious scratches to the extent of wiping existing dirt from inside the boot. Maybe they are on commission for excess costs? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 12 March 2024
" Well prices and professional service "
" Easy team to work with and very happy with the service I got. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by LENOX - 08 March 2024
" Auto Europe were fantastic from start of picking up my rental to drop off . The customer service was amazing "
" It was a wonderful experience, you know what is like these days when you book something on line and it just doesn't make expectations But this was most definitely not the case it was beyond and above absolutely amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 20 February 2024
" There is often a wait but over two hours was unacceptable. "
" There were three staff and 24 names in the standard queue and three in priority when we arrived. The staff were nice but clearly not sufficient. We took just over two hours to be served by which time the queue was at 39 families many with tired children. Not fair on customers or staff. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HILAIRE - 20 February 2024
" I am awaiting a response from you and a refund "
" I have emailed Auto Europe complaining about how filthy the car was at pick up. I am awaiting a response and a refund. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by NIALL - 07 February 2024
" No issues "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAINZ, DE - Reviewed by JONATHAN - 09 January 2024
" Excellent service from start to finish "
" Easy booking, good vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 08 January 2024
" Generally positive other than my comment regarding Keddy charge. "
" car was as expected, counter service very efficient. One slight discrepancy was that they charged a Premium station Surcharge of 7.47 euros which I had thought was covered by the initial payment to yourselves. Not enough to make a fuss about but odd. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by IMKE - 24 November 2023
" Have been using for years "
" I did not actually see the difference between Keddy and Europecar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by IVO - 04 November 2023
" My Car was not delivered to me - reason No show because I was late. The counter desk change the status to no show two hours after the expected time for picking up the car. I was offered another car on the price of 460Euro per day which is ridiculous price. more than 10 times the original price. At the end I have been charged for nothing. I have called Auto Europe for assistance but they just told me they cannot do anything. At the end I have been charged for the full period without having a car. "
" My Car was not delivered to me - reason No show because I was late. The counter desk change the status to no show two hours after the expected time for picking up the car. I was offered another car on the price of 460Euro per day which is ridiculous price. more than 10 times the original price. At the end I have been charged for nothing. I have called Auto Europe for assistance but they just told me they cannot do anything. At the end I have been charged for nothing. I have been charged for the full period without having a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by DAVID - 28 September 2023
" Booking process was great and when I had a little problem with a previous booking they were very helpful and resolved this successfully for me. "
" A very smooth hire. Friendly staff at check in desk and no queues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EIRIAN - 13 September 2023
" No problem at pick-up or return - however the return staff examined the car very carefully for any very small scuffs or scratches. There were none, so I didn't have to explore the 3rd party insurance bought thru' Auto Europe, a first for me! "
" Keddy turned out to be EuropeCar in all but name - got a very recent, low milage car. No problems at the pick up desk and all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MATTHEW - 07 September 2023
" Overall very happy "
" Delay waiting for the vehicle as could not find the booster seat that had been reserved and had to wait in a queue of 6 cars with no one telling you what was happening when returning "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by DANIEL - 11 August 2023
" Very easy booking and everything went as planned "
" Service was generally very good, a little wait when we returned the car but h otherwise excellent and good value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANNIBALE - 11 July 2023
" Pleasant staff "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by MARGIT - 19 June 2023
" Overall very happy but staff didn't seem aware that SatNav although available in the car needs to have a licence - this is an important part of hiring a car which we thought we could use but was not available. "
" I booked an estate car as I needed to transport equipment and we got exactly what we wanted. The car was perfect had quite a few scratches but that didn't worry us, we asked about SatNav and were assured that this was in the vehicle but it didn't work as no licence was bought. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by PAUL - 05 June 2023
" Once I found it, it was quite simple "
" Keddy is not signposted and really difficult to find. It is at the bottom of the email but the Information Desk said it was AVIS "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by ROY - 24 May 2023
" Ae is great and I have used many times. The hidden charges the hire companies use need reform "
" Vehicle not ready on arrival. Vehicle only had 2500km on clock and 36 defects to check, if you could find them!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
HAMBURG, DE - Reviewed by KIRSTEN - 14 April 2023
" easy rental experience "
" nice and simple, straightforward rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KOBLENZ, DE - Reviewed by CHRISTOPHER - 13 April 2023
" Very happy, even when I had to make a change to my original booking there was no issue. "
" Via Europcar, very happy with the vehicle and service I was given. Would happily use this service again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALISON - 27 March 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by KIRSTEN - 25 March 2023
" nice and simple process "
" super friendly and helpful agent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 02 March 2023
" Ok "
" Same vehicles and service as Europcar so if the mileage limits and frills aren't a problem then this is the cheaper option "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 28 February 2023
" Excellent service "
" Lovely woman, very helpful and a surprise upgrade that we were very pleased with. Have booked again already. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 31 January 2023
" The Car was a Europcar vehicle and a VW Touran which was perfect for our Skiing holiday. I ordered a VW Passat Estate, but the Touran was an excellent alternative. "
" Digital check in device was obscured by others in the queue. Consequently, when I got to the lady at the desk, she told me I had to go back to register on the touchscreen device. This caused us over a 15 minute delay checking in !! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by CHRISTOPHER - 29 December 2022
" . "
" I was particularly pleased that my flight was delayed over two hours, past midnight, but I could still collect my car. Awesome service guys! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HAKON - 21 December 2022
" Additional charges not transparent. "
" Didn't get the vehicle booked nor offered an upgrade. Surprised by not previously disclosed charges. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BADEN BADEN, DE - Reviewed by TONY - 01 December 2022
" Prompt efficient service on pick up. Disappointed that cross border fee of €56 was much more than quote. No one available to check car on return. "
" I was disappointed with the cross border fee of €56. Last year this was €30 and the quote when I booked on this occasion was also €30. On returning the car, there was no one available to check the car with me, which could have been awkward if there had been any discrepancies. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by BUGRA - 16 November 2022
" all good!! "
" all good, when we reached there, car was already reserved for us. easy process. key and the paperwork's were all ready. just completed the docs and take the key. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ANTON - 09 November 2022
" Good service, good car, not the usual carhire problems "
" Very friendly and helpful staff. Everything was smooth and effient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 14 September 2022
" Pleased with the ease to compare prices. Sat Nav should now be standard in pricing. Clear pricing with no shocks or surprises at the desk. "
" Clear pricing for comparison Happy that the Sat Nav was included. Pleasant staff on the desk not pushy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by RAY - 16 August 2022
" Very pleased "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSRUHE, DE - Reviewed by SERGEY - 07 July 2022
" I would like to see the lower price. "
" It was no Keddy, but Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 03 March 2022
" Good prices & overall good experience "
" Drop off was a bit shambolic due to staff shortage. Documentation didn't show faults on car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by JAMIE - 04 February 2021
" Can only comment on the staff and value as i never even managed to get my car. Booked a hire vehicle to get to my critically ill mother. Due to Covid, Lufthansa delayed my flight by 24 hours. I phoned up Auto europe to put a note on my booking that i would collect the vehicle the following day. I never wanted any money back for the day I missed, simply just a note. A/E said they couldn't access my booking and i was to contact Keddy to get this sorted. Keddy said the exact same to me 'contact a/e' - stuck in a loophole, i lost £269 and ended up going with Sixt for a better service. I wouldn't recommend this company at all. Advertised 'free cancellation' so after getting nowhere, i tried to cancel and was told 'it can only be cancelled 72 hours before'. Considering i booked it less than 24 hours before expected pick up, i would never of been able to cancel. Miss sold, bad service and a company that only cares about the money. Never again. "
" Can only comment on the staff and value as i never even managed to get my car. Booked a hire vehicle to get to my critically ill mother. Due to Covid, Lufthansa delayed my flight by 24 hours. I phoned up Keddy to put a note on my booking that i would collect the vehicle the following day. I never wanted any money back for the day I missed, simply just a note. Keddy said they couldn't access my booking and i was to contact Auto Europe to get this sorted. Auto Europe said the exact same to me 'contact Keddy' - stuck in a loophole, i lost £269 and ended up going with Sixt for a better service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MEMMINGEN, DE - Reviewed by MARTIN - 17 October 2020
" Straightforward process- would use again "
" Simple booking process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ROBERT - 13 August 2020
" Completely satisfied. "
" Fabulous upgrade as the car ordered was not available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by DAVID - 12 December 2019
" Happy throughout the whole experience! "
" Really good service, professional and friendly staff, good clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by STEPHEN - 09 December 2019
" Would definitely use again. Good service, good car, good value. "
" Quick collection and drop off. Car supplied was a complimentary upgrade on what was ordered. A nice surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ROMAIN - 11 October 2019
" N/A "
" Really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DOUGLAS - 06 September 2019
" I had the misfortune to have a break down in Austria. The car was an automatic Mercedes and would not move. Unfortunately I could not get through to the Europcar (Keddy) number from my phone but the car had a direct line to Mercedes. They had a mechanic out with in 30 mins. After trying for about 10 mins, He was unable to find the fault and called for a breakdown truck to take the car to Mercedes in Innsbruck. However by the time the breakdown truck arrived the fault had cleared itself and we were able to move once again. As we were heading home soon I decided to keep the car and it was fine. Top marks to customer service at Mercedes. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DANIELLA - 24 August 2019
" The experience of picking the car up was absolutely horrendous. We sat on the airport floor for 3.5 hours after being told it was only a half an hour wait. No one was given any information about why there was such a delay and staff were dismissive and rude. When we eventually got to the desk, the woman working did not even apologise for the delay or wait time and when we questioned her as to why and asked if there was somewhere we could file a complaint, she shrugged her shoulders and said 'go ahead and complain but it's Saturday, no one wants to work on a Saturday, it's always like this'. She was so unbelievably rude and dismissive it is some of the worst customer service I have ever been confronted by! We were not given any information about how to complain other than being told we can write a letter to head office but it's unlikely to even get looked at. The woman then gave us a parking location of the car which did not exist leading to us walking around the car park for another 30minutes looking for the car as there were absolutely no Europcar staff in the parking garage! Worst hire car service I have ever received! "
" The pick up process and customer servicec which we recieved from Europcars at Munich airport was attrocious (see below) but the overall value and state of the car was fantastic, and the staff at the drop off on the way back were efficient, friendly and helpful which slightly made up for the way we were treated and the inefficiency of the staff on the way out! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by LAWRENCE - 17 July 2019
" Apart from not wanting a Ford all ok "
" Keddy was working out of Europcar - but no signage to assist. Booked a Polo but was given a Fiesta - would not have knowingly booked a Fiesta "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AACHEN, DE - Reviewed by PAMELA - 13 July 2019
" I found your website by accident and am pleased with the ease of booking and the good and clear organisation "
" I have rented from this Europcar station before and have had good experience. They were helpful, efficient and even offered me a lift back into town "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DOMENICO - 12 July 2019
" They always provide great prices! "
" to start there was the most stupid electronic check in I ever seen where you would be given a priority, meaning that even for a cue now there is a privilege. Got to the desk I was not asked about anything, I was given a care which probably was the segment I choose but the lowest end possible. And most annoyingly I was charged some environmental fees without my approval. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
NUREMBERG, DE - Reviewed by PETER - 22 May 2019
" Booking and cancellation was easy. Trying to get the refund is a nightmare. Was told couldn't use a Debit Card, had to be Credit Card. Used another agent, same company, same car no problem with Debit Card. "
" Cancelled booking. Told afterwards had to use CC not DC "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MEMMINGEN, DE - Reviewed by TREVOR - 03 March 2019
" As above "
" The lady at the device desk very good but the car was not very clean inside and out which I do not think is acceptable "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BADEN BADEN, DE - Reviewed by SAMOUIL - 26 February 2019
" There was no queue so I was able to pickup my car immediately. We were given a brand new Audi A4 Avant which made the trip a real joy. Very pleased. "
" There was no queue so I was able to pickup my car immediately. We were given a brand new Audi A4 Avant which made the trip a real joy. Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAN - 19 February 2019
" the best service "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by GEOFFREY - 04 February 2019
" Quite likely "
" Overall good but return team not helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by NIGEL - 28 January 2019
" No refund or credit if car returned early "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by STEVEN - 06 January 2019
" Details within the Booking thru Auto Europe are not passed on to Europcar so everything had to be entered by hand by Europcar staff. Desk only had 2 staff on...waiting over 45 mins to get my car was a joke. The car I was expecting i didnt get, wanted a Golf or equivalent and got the next size down. When queried i was told they had a car shortage & I was offered an E class Merc for €30 a day extra...errrm no thanks. Massive deposit of €800 taken because I didnt book thru Europcar (would have been €300 if i had) and the extra insurance I took out with AutoEurope was not directly valid on the car...i would have to pay for damage then reclaim from AutoEurope. All in all, a crap experience and a vehicle too small for my holiday requirements. I think next time I may go direct to the hire companies, save time, money & hassle and get the car I actually want and need. Please feel free to contact me. "
" Details within the Booking thru Auto Europe are not passed on to Europcar so everything had to be entered by hand by Europcar staff. Desk only had 2 staff on...waiting over 45 mins to get my car was a joke. The car I was expecting i didnt get, wanted a Golf or equivalent and got the next size down. When queried i was told they had a car shortage & I was offered an E class Merc for €30 a day extra...errrm no thanks. Massive deposit of €800 taken because I didnt book thru Europcar (would have been €300 if i had) and the extra insurance I took out with AutoEurope was not directly valid on the car...i would have to pay for damage then reclaim from AutoEurope. All in all, a crap experience and a vehicle too small for my holiday requirements. I think next time I may go direct to the hire companies, save time, money & hassle and get the car I actually want and need. Please feel free to contact me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOSE - 05 January 2019
" Great overall. "
" Staff responded satisfactory to all queries. Excellent speed at the counter and drop off. Very satisfied with car and condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DONAL - 04 January 2019
" Staff at counter helpful and friendly. "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by RICHARD - 29 December 2018
" Keddy put a 20 euro charge on my bill for nothing "
" They put a 20 euro charge on my bill for nothing "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by STUART - 17 December 2018
" Efficient booking pickup and return. Sat nav had to changed into english by europcar staff. "
" Easy to book ....through europcar... no real dealings from keddy. Car ...excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by WILLIAM - 16 September 2018
" Easy booking as usual "
" Very easy rental at off-peak times in and out. Staff spoke excellent English. VW variant auto, with around 20K km on the clock, was good apart from some transmission whine between 90 and 120 km/hr. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HAHN, DE - Reviewed by ALOK - 13 September 2018
" Very professional "
" I have used them before -they are excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LOUKIS - 10 September 2018
" Booked an Audi A3 or similar. I was told that Audi A3 was never in the category of the booking (CXMR). The correct category for A3 would have been DCMR. Instead they gave me a Vauxhaul (Opel) Astra! Spent over an hour on the phone with AutoEurope who would not resolve the issue but instead told me to contact customer services after the rental was completed "
" Booked an Audi A3 or similar. I was told that Audi A3 was never in the category of the booking (CXMR). The correct category for A3 would have been DCMR. Instead they gave me a Vauxhaul (Opel) Astra! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by WALTER - 02 September 2018
" very pleased with the Skoda Superb "
" On Pick-up, there was rubbish under the passenger seat , there where 2 marks on the bonnet, which we reported, yet, still we where told they where new, on Drop off. all unnecessary worries. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by ARTHUR - 02 September 2018
" Easy!! "
" No issues whatsoever. Check in and out was easy. Customer Service was excellent and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by STEVEN - 15 August 2018
" Excellent prices including excess insurance, and great choice of suppliers and vehicles. "
" Excellent service. Brand new car. Quick to complete paperwork etc. Simple drop off arrangement. Convenient. And great price. Faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DRESDEN, DE - Reviewed by DAVID - 14 August 2018
" Thank you. A very good experience overall. "
" The procedure for drop off could have been better explained and indicated on arrival back at Dresden Airport; but once our confusion became apparent all staff responded pretty well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - 30 July 2018
" delightful staff at the counter, did not hassle me to take any add ons, car was new "
" very quick counter service, upgraded for free from vw golf to Mercedes c220, low excess deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by PETER - 16 July 2018
" 2nd time of using you & once again, very good value, service etc. "
" All good. Given a Skoda Octavia rather than VW Passatt ordered but Skoda came with an excellent GPS except that, not surprisingly, it was in German. Fortunately another rental company's employee helped us change it to English. There really should have been a Keddy employee there to deal with this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KARLSRUHE, DE - Reviewed by ALEXANDER - 16 July 2018
" Competitive pricing and website easy to navigate. "
" Overall good value car hire. Only comments are that at Baden Airpark it was difficult to locate the desk as signage for Keddy was a very small feature of the Europcar desk. Also on returning the car it was unclear where to park, however we parked at the entrance to the car rental centre and an employee came out straight away, checked the car and drove it to the parking space for us. Very good service from the employees but company need to improve signage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by JOHN - 11 July 2018
" It doesn't get any easier I'm sure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by SEAN - 09 July 2018
" I have had no problems with Autoeurope my dispute is with Keddy/Europcar "
" Returned car without any motoring incidents. I was shocked to be advised I had 'scratched' the bonnet. The car had the faintest scratch on the bonnet. I said it must have been there at collection, ( I would never have noticed it) In any case I am positive it was so light it would have polished out. They charged me 420 Euros. I feel I was the victim of a scam. She barely checked the rest of the car which made me suspicious. I have a 2nd booking with them ( through AE) which I will cancel. If I caused damage I would be happy to pay. But 420 euros knowing that it will not be repaired is in my opinion criminal. I won't use Keddy/Europcar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CAROLE - 28 June 2015
" The drop off in Munich was a nightmare, there were no signs to the drop off depot & when I eventually got there the staff were very unhelpful. The man did not explain the check-in procedure at all, I found it a very confusing & upsetting process. I had filled up with petrol on the way into Munich but due to getting lost had obviously used a little fuel & the check-in man just kept saying that the fuel was not full, he didn't say whether he wanted me to go & fill it up or whether I had to pay an excess. "
" The collection of the car at Frankfurt airport went very smoothly & the staff were helpful "
MUNICH, DE - Reviewed by DOUGLAS - 24 June 2015
" very quick and straight forward at desk, car was as requested, very good first experience with Keddy "
BERLIN, DE - Reviewed by MARC - 10 June 2015
SINGEN, DE - Reviewed by ELIJAHU - 05 June 2015
WEEZE, DE - Reviewed by STEPHEN - 19 May 2015
" simple clear conditions of rental and no hidden extras "
" friendly efficient staff "
COLOGNE, DE - Reviewed by JEAN MICHEL - 09 May 2015
" The actual booking did not match what was agreed on the phone. (agree pick-up at 08:00 AM, actual booking for 8:00 PM) I was lucky enough to deal with very helpful staff at Europcar desk to sort it out. "
" Very good. Europe-Car staff, representing Keddy were very helpful. They resolved the issue initiated by Auto-Europe, so I could drive away despite the error. "