KEDDY ITALY Car Rental Reviews

OLBIA, IT - Reviewed by MARTA - 21 September 2025

" Outstanding experience. Easy to find, car in great conditions, everything was clear from the beginning and no unexpected expenses or surprises "

" Very efficient process. The car was great "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MARK - 19 September 2025

" Dropping the car off was fast and easy. Picking the car up was horrendous. Over an hour in a queue that wasnt that long, each collection apart from my own took way too long. I'll avoid europcar next time, this was awful. "

" Booking with Keddy was easy and I had all the details needed. No problem with the handover to europcar either. They had all the details they needed. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by KEITH - 17 September 2025

" Great value for the price, excellent staff tidy and clean care. Highly recommended "

" Excellent customer service at the desk and when car was picked up. car provided was clean , everything perfect. Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANDREW - 16 September 2025

" We booked through a third party, the counter staff at Venice Marco-Polo were extremely slow and could not keep up with the demand I waited for an hour. I was them charged an extra £110Euro as I wanted to travel to Slovenia- there was no mention of this when booking. The car was covered in scratches, had done 89,000 km and the front tyres were bald and not road legal. "

" We booked through a third party, the counter staff at Venice Marco-Polo were extremely slow and could not keep up with the demand I waited for an hour. I was them charged an extra £110Euro as I wanted to travel to Slovenia- there was no mention of this when booking. The car was covered in scratches, had done 89,000 km and the front tyres were bald and not road legal. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VERONA, IT - Reviewed by CHRIS - 16 September 2025

" ? "

" ? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by RICHARD - 14 September 2025

" I would be very grateful if your company would look into my extra charges. I could not see the word "Keddy" anywhere and was directed to EUROPCAR It unfortunately put a real dampener on what was a lovely holiday and is still causing us stress. "

" Keddy didn't exist but we went through EUROPCAR. at Verona airport. They insisted on charging me more even though I had already paid for extra cover. I showed them paperwork from autoeurope. They also charged me for other extras I did not request. I am still waiting to why I have other charges since dropping car off. There was no one at the depot when I dropped car off. I deposited keys in box. There was no damage to car and I refilled fuel at fuel station close to carhire depot. There should be no further charges at all. Altogether extremely stressful. I would not recommend EUROPCAR to anyone and they are not doing your company any favours. I have submitted a claim form. I communicated with autoeurope whilst away and they were very helpful and responded to my emails very promptly. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHN - 09 September 2025

" We booked a VW Tiguan because we are familiar with the VW controls, but we were given a similar standard of Peugot SUV that was very good, (once we had worked out the different controls). Overall very happy with the experience. "

" Speedy pick-up and drop-off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by STEPHEN - 08 September 2025

" Very happy with the service and the price. "

" Very prompt and professional service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by ADRIAN - 28 August 2025

" To be decided "

" Vehicle we booked not available, downgraded by two levels to economy. Take it or leave it attitude, staff couldn't care less. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

VERONA, IT - Reviewed by VISHAL - 13 August 2025

" Auto Europe said fully insured when I paid the extra, it turns out it is not, it is limited to 3,000 and also requires an 800 Euro deposit which was not made clear "

" Car was filthy inside and out, required Ad Blue, service light came on, constant warnings that various things did not work and air conditioning which worked only half the time I had it. Will be raising a chargeback with my credit card "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 1

BARI, IT - Reviewed by BRUCE - 12 August 2025

" A great experience overall, which is unusual for car hire "

" Very easy process and professional staff at pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JOHN - 08 August 2025

" Will definitely use you again when travelling to Italy "

" Great customer service very polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by SHANE - 03 August 2025

" Auto Europe didn't ensure that the partner site I used to book (CarRentals.co.uk ) has the correct information, said it was an in-terminal pick up - it was not, never has been, the Florence car hire area is a 20 minute bus wait, then 5 minute drive so circa 25 minutes away. Taking disembarking, passport control etc. into account, there was no way I was ever going to make this booking from a 22:30 landing! so it should not have been allowed to be booked! I had major stress trying to find somewhere to stay - ringing multiple hotels around midnight trying to get in somewhere due to the car hire office being closed. Having a number that somebody answers would help Having clear opening hours would help Not taking bookings that have ZERO chance of being fulfilled on that day would help "

" Booking was taken for a flight arriving at 22:30 - I specifically booked with Keddy as it said "IN TERMINAL PICKUP" - I paid more for this versus one that said shuttle - however, it proved NOT to be the case at all and I had to take the shuttle bus - adding time and inconvenience. I was taking two flights, I checked documentation around 17:00 and realised that one said car hire closed at 22:00 and the other said 23:00 - I was due to arrive at 22:30 - So apparently it was either closed when I landed if 22:00 or did so 30 minutes from landing if 23:)) - so pick up is not feasible at Florence yet you guys accepted that booking. I rang the Florence contact number multiple times to confirm details and nobody answered at 17:00-18:00 hours - I then rang multiple times when in Amsterdam 20:00-20:30 hours no answer. My second flight was late, and I then found the 'in terminal pickup" was a shuttle bus away so I arrived late to find office closed, I was stranded at the car hire pickup point, no shuttle bus, no taxi, no hotel - as my booked hotel was 45 minutes away south. I spent 30 minutes at midnight ringing around hotels, at one point it looked like I'd be sleeping in the pick up location car park! - I finally got one and had to walk 15 minutes with luggage and pay 80 Euros extra, despite having a hotel paid for that I could not get to. I can't say as I'm overwhelmed with positive feelings towards Auto Europe/Keddy/Europcar as it would seem my cash was more important than my experience or welfare! I'm 80 Euros down on hotel costs, plus hassle through no fault on my part! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by LUCI - 02 August 2025

" Stressful hassle. Not worth it. "

" Had a delayed flight, tried to contact Keddy - no avail. Left 4 voicemails and nothing So tried Auto Europe. After 6 calls and nearly 2 hours on hols got through to be told "they might be open they might not, just see". Once arrived no details given, deposit amount was different to contract and extra charges appeared. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

ROME, IT - Reviewed by MATHEW - 01 August 2025

" Good "

" English language could also an added quality to the staff who sitting in the airport for car rentals services would be helpful to the customers like us to deal easily "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by BENJAMIN - 23 July 2025

" No issues. "

" Car was a bit battered, but I don't mind that - in Italy it's only going to get damaged anyway! But parking sensors didn't work which was annoying. Otherwise car was fine. No staff at the car when picking up and dropping off, but I took usual videos and no issues, staff inside the airport were pleasant. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRINDISI, IT - Reviewed by TIMOTHY - 12 July 2025

" Booking through Auto Europe was easy and cost effective. Keddy was overall good. No complaints "

" Everything was good except long queue to do paperwork at Brindisi, over an hour wait! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENOA, IT - Reviewed by NIGEL - 29 June 2025

" I hire quite a few cars and every experience is different . This one was great . It's all about the staff . Thank you Europe car "

" A car hire company that has its clients interests at heart .... Bravissimo e Grazie "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by JOHN - 27 June 2025

" All the hands on experience wa with the Eyropcar Hire stafg "

" None, however the staff at Euripcar Hire desk were very friendly and most helpful "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BARI, IT - Reviewed by JEFFERY - 25 June 2025

" The car was fine and the drop off was fairly easy but the collection was not... you were so busy it was not easy at all. "

" We had to wait 3 1/2 hours at Bari airport to collect our documents as it was very busy and you did not have enough staff on hand. PLEASE LET ME KNOW WHEN MY €800 will be refunded . The manat the drop off said it would happen automatically within a few days...is this correct ? "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by ROBERT - 23 June 2025

" See above "

" Signage at the counter could gave been better. Huge sign for Europcar with A4 sizes sign for Keddy. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TURIN, IT - Reviewed by COLIN - 17 June 2025

" We phoned Auto Europe and they told Keddy we didn't need their excess cover. "

" Both members of staff were insisting I bought excess insurance despite me having my own cover. They said Auto Europe would refund me, not true. We were delayed for over an hour and were very stressed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VERONA, IT - Reviewed by LUKE - 09 June 2025

" Awful and I would like to make a more formal complaint please "

" Aweful. Rude man. Also misleading booking process costing more than expected. Pointless insurance. Car not ready 1 h30 delay, dirty with more damage on than reported so had to go back in to amend and capture. Wrong car also. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PERUGIA, IT - Reviewed by CHRISTOPHER - 08 June 2025

" Good website, plenty of choice, great prices "

" All as expected, no problems, would use again "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by ARJUN BHARAT - 29 May 2025

" Positive! "

" smooth. car was upgraded. could be cleaner. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by STEVE - 28 May 2025

" I called Auto Europe when I knew my flight was delayed and that I would miss my connecting flight and the man was not helpful. he told me my booking would be cancelled without a refund. "

" Keddy were good but I got charged a €35 fee for picking the car up late but this was not explained to me. I had called in advanced and said due to a delayed flight I had missed my connecting flight so would be late. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOHN - 27 May 2025

" I've used Auto Europe many times over the years and have never been disappointed. There is comfort in knowing your service will be good!! "

" Smooth pick up and drop off. Nice low mileage car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALAN - 25 May 2025

" Good value and quality "

" Poor signage at Catania airport but otherwise good "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PISA, IT - Reviewed by MAURO - 21 May 2025

" As I said, I've experience was at Pisa Airport, and it wasn't clear which counter we should go to. Maybe in your welcome communication you could make clear that it is a Europe car. "

" Generally satisfied with everything, the only thing I would say is that it was quite difficult to find the right counter because nothing was labelled Keddy not auto Europe, it is in fact Europe car and that needs to be made clear "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by PHILIP - 20 May 2025

" See above "

" The reason for the poor score is that when I went to collect the car I was told that my 'profile ' was blocked, and they refused to rent me a car. A friend travelling with me had to make a new booking at a cost of almost £300. So I'm not likely to recommend you am I? I have used your company a few times; I reported this to you the day after it happened (May 15th) and as of today (May 20th) nobody has been in touch. I have since discovered that the 'blocked profile' was an error by Europcar, I have sent them emails with confirmation proving this. It was very stressful, inconvenient and expensive, and I will be looking to you for reimbursement. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by DAVID - 19 May 2025

" Autoeurope is NOT always good value compared to rivals. Shop around! Also, no loyalty reductions. That would encourage more bookings. "

" No issues - pleased. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by GIUSEPPE - 18 May 2025

" Europacar were funny about the fact I took out insurance with them and not EC. Check- in had been moved from rental site to airport terminal,nobody bothered to let me know, had to get shuttle bus back and leave disabled family at closed site. Appalling service. "

" Europacar were funny about the fact I took out insurance with them and not EC. Check- in had been moved from rental site to airport terminal,nobody bothered to let me know, had to get shuttle bus back and leave disabled family at closed site. Appalling service. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 1

PISA, IT - Reviewed by STEPHEN - 15 May 2025

" Very good experience. "

" Good all round experience with car as requested. Return straightforward and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PETRA - 23 April 2025

" As above. Please action. "

" It was not keddy it was europcar The assistant was new and did not know her stuff. But the worst thing is I have been charged AGAIN for this car rental. I already paid upfront and now I've been charged again on my credit card. The deposit has been returned. I don't know how to claim it back but this is very frustrating. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by JONATHAN - 21 April 2025

" Highly recommended "

" Everything went as hoped for, great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by URSULA - 05 March 2025

" Easy and convenient way to rent a car :) "

" Speedy check-in, I was upgraded twice, and easy check-out despite needing to submit photos to proof prior damage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by CYRUS - 25 February 2025

" Warn customer if rental time is close to out of hours time of the rental company. "

" Counter staff were friendly. Did not inform about after 11pm pick up charge. Only notice on my bank statement today and not received invoice for this. Did not inform me about significant body dents but I was not renting the car for its looks so it was OK. But if someone was important for them, they may have been disappointed. Also it meant I had anxiety whether these were fully documented on the rental paperwork since it is in Italian and I do not speak/read it. Return staff were friendly. Charge removed from my card promptly but annoyed about this 36.60 eur surcharge. Car TPMS needs resetting prior to rental. Car is SUV but not really that much luggage space and not that good in snowy area. But it was acceptable. My son enjoyed riding in the car. Android auto keeps disconnecting, doesn't seem compatible. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

TURIN, IT - Reviewed by ALISON - 25 February 2025

" Have used Auto Europe for many years. Super easy process to book and to change a booking. Always the cheapest. "

" Collection was faultless but drop off at Turin airport was confusing - notice at the desk said office closes at 8:30pm (Saturday) but it was closed when we arrived at 6:30pm and we had to ask at another desk what we should do with the keys. There was a drop off box just outside of the area where all of the desks are. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SARA - 20 February 2025

" All good, very pleased with my experience "

" All good and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PAUL - 19 February 2025

" Excellent service. "

" Excellent service from Keddy, easy collection with no pressure selling, even easier drop off with a quick inspection and no supposed extra damage like you can have with some other suppliers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by RAYMOND - 13 February 2025

" Very good price and great service. "

" Very good, only poor point was that the vehicle smelled very heavily of cigarettes! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by SIMON - 06 February 2025

" Very easy booking process and great market coverage to get best price. "

" Staff were great. Pick up and drop off were very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TURIN, IT - Reviewed by BOBBIE - 09 January 2025

" You as a company i have used a few times before and haven't had any problems but this is so bad . "

" I had called europcar a few days before as I wanted winter tyres as I was driving from Turin and then through the French alps to serre chevalier and they assured me that winter tyres where mandatory as we got to alps the snow was really bad and we had to drive slow as we where sliding about and what normally takes around 2 hours took us nearly 5 hours and at one point it got so bad we stopped to put the snow chains on and guess what no snow chains so we carried on slowly and got there in one piece thankfully. The next morning I looked at the tyres on the car and realised they were summer tyres . I'm so cross as me my wife and my son could have been killed or seriously injured , it's not good enough . We know so many people who ski with the army who hire cars of of you I would like something done about this please . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TURIN, IT - Reviewed by JONATHAN - 26 December 2024

" Auto Europe generally gets the job done efficiently "

" Too much hard sell for extras which wasted time and was uncomfortable, especially after queuing for ages "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by GIUSEPPE - 25 December 2024

" Smooth transition. Great car. "

" Smooth transition. Great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DEAN - 10 December 2024

" As explained above, having purchased the Full Protection Insurance, I am having severe difficulties in claiming back the damages in full and also having a lack of communication from Auto Europe, following my request for a breakdown of the damages invoice. Please see Ticket reference 3936266 which is with your customer service department. I need a reply/update urgently. "

" Hard to find collection counter at Milan Malpensa. Had an issue with a smashed window on return to Bergamo. Having purchased the Full Protection Insurance, I am having severe difficulties in claiming back the damages. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 1

VENICE, IT - Reviewed by STEFANO - 09 November 2024

" Very good "

" Very good experience, however the vehicle was not equipped with the "Disco Orario" or the parking. I have to drive away to find a parking spot. I mentioned the problem when I returned the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ANDREW - 29 October 2024

" See above. "

" I booked a Fiat 500 hybrid (or similar) as I like the style and have hired them before and enjoyed driving them, but got a Fiat Punto hybrid that had every panel damaged, some quite extensively. It looked like it had been in several accidents and never repaired. It also appeared not to have been cleaned since the previous renter and the windscreen wash bottle was empty which I discovered while driving into the sun with a dirty windscreen ! Having walked from the railway station in Florence to the office in a street some 10 minutes away with all our luggage we were then told the car had to be collected from the station we had just left! A further 10 minute walk with all our luggage then ensued!! The staff at Europe Car VIA BORGO OGNISSANTI office were very apologetic about this, but we should have been told about this with our booking. By the time we got in the car to face the Florentine traffic (!) our stress levels were already unnecessarily high! The car drove acceptably well and did the job, but the overall experience was very poor. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

OLBIA, IT - Reviewed by ANDREW - 02 October 2024

" Car interior was not very clean "

" Car interior was not very clean "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by KARL - 01 October 2024

" I almost always use Auto Europe and never have any problems. "

" I had rented from Keddy previously so I knew where to collect the car but there is no Keddy branding at the pickup desk. The desk was very busy so a bit of a wait but i was in no hurry. Once I reached the front of the queue, I was soon on my way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ALEXANDER - 27 September 2024

" Car was good, comfortable and economic and a good size for what we wanted "

" Very good experience ONCE we had discovered from another hire company that keddy was in fact europcar. Not a single sign anywhere at the airport mentioned keddy and it was very worrying, as it was a late booking we thought we had been scammed. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by CHRISTOPHER - 27 September 2024

" Very straight forward. "

" Very straight forward "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by DAVID - 21 September 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DUNCAN - 18 September 2024

" It would be helpful to know that Europcar is the company supplying the vehicle. "

" Booking was easy "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by KEVIN - 17 September 2024

" Autoeurope fine - easy to book and amend the booking if required. "

" Very obvious damage to boot parcel shelf which was not on list of existing damage- very poor layout of existing damage on form - very difficult to match with car - hailstone damage not on existing list - I requested an invoice and am back a week and still haven't got one - impossible to contact on phone. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BARI, IT - Reviewed by HOWARD - 17 September 2024

" Auto Europe appears to simply be a booking portal , with no meaningful presence with either Keddy or Europcar . "

" Keddy was not marketed at either pick up or drop off points . Europcar is the brand that processed the rental ( they were under staffed , creating a long wait ) . The car was missing a rear wiper blade . Fuel policy was was onerous ( pay full return empty @ fuel rate higher than most service stations ). "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ALGHERO, IT - Reviewed by GENNARO - 16 September 2024

" very good "

" holl perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by PHILIP - 15 September 2024

" All went well "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by MICHAEL - 10 September 2024

" Would use again "

" Great service and very timely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANDREA - 10 September 2024

" Vehicle was not inspected at time of return. Key passed direct to agent at desk. "

" Friendly service after long wait. Provided with car of preference. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JON - 04 September 2024

" The last 2 times I have rented from you there has been an unexplained surcharge that has been in error. Not impressed "

" You seem to have made a £70 surcharge after I returned the vehicle. There has been no explanation for this. I will be following it up as the vehicle was returned in good condition, on time and with a full tank of fuel "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by FRANCIS - 03 September 2024

" I have been charged £98 but have not been told what for. I filled up with diesel before dropping off and have the receipt to prove it. The dial didn't work as I showed the member of staff but it looks like I've been charged for a full tank. Please tell me if this is the case. "

" Very confusing system to collect keys. Car requested not available. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by IAN - 31 August 2024

" No hassle car hire. Friendly staff. "

" Easy drop off and collection. No hard sell for additional insurance. Friendly staff at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by SIMON - 31 August 2024

" Great car, but as above, it would have been useful to have been informed that it was necessary to check in with Europcar. "

" I wasn't informed I needed to check in with Europcar, which made the process very confusing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

TRIESTE, IT - Reviewed by NICOLA - 31 August 2024

" Desk staff were very friendly and helpful "

" Really competitive prices. Great service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MATTHEW - 27 August 2024

" no parking spaces available on drop off. Advised by another hire company that they usually just block in all the cars and staff reorganise when they arrive the following day. "

" Required a car with greater ground clearance than standard and luggage space for 3 large suitcases. paid the extra money to upgrade from a jeep renegade to a jeep compass or similar as this had the greater ground clearance. No jeep at all available and given a fiat tipo estate that was so low I couldn't use our driveway at the house! And the condition inside the car was filthy with chewing gum on the rear seats. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 4

BRINDISI, IT - Reviewed by MATTHEW - 26 August 2024

" Got charged for unauthorised insurance days after I came home "

" Got charged for unauthorised insurance days after I came home "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 3

FLORENCE, IT - Reviewed by COLIN - 26 August 2024

" I booked with Keddy although all confirmatory paperwork was headed autoeurope - neither of which companies had signage at Florence airport to pick up car. I eventually discovered that my hire car was to be delivered by Europcar at said airport - Europcar service was very good. "

" I booked with Keddy although all confirmatory paperwork was headed autoeurope - neither of which companies had signage at Florence airport to pick up car. I eventually discovered that my hire car was to be delivered by Europcar at said airport - Europcar service was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by LEE - 23 August 2024

" AS above, not interested in recommending or using Keddy again. "

" the staff were fine. although the wait was long. the main problem was the we ordered - Jeep Renegade, wasn't the car we got, which was a Opel Overland (never heard of it, either had I) and it was tiny (had a renegade last year in Italy), certainly not of equal size and it was old (80k + miles on the clock) and marked and damaged all over, of which the tyre pressure light never went of from day one, even though I topped the tyres up, it woudn't reset. Nobody to show us where the car was picking it up or there when we dropped it off. I expect a lot better from the Europcar brand. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 2

VENICE, IT - Reviewed by STEFANO - 23 August 2024

" As above "

" Excellent experience all around, very easy to book, Valentina who did my check in was very experienced and professional, it was a smooth process. Thank you for the upgrade! As I dropped the car before 8:00am, keys conveniently dropped in the key box. Received a confirmation email after 1 hour, very quick!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STUART - 22 August 2024

" Very Impressed with Auto Europe, I willl use them again. "

" The counter staff tried to upsell to a better car but weeen't overly forceful when up selling. The car had existing damage which was detailed in Italian but my mind was set at ease by the staff. No problems when returning the car. Afterwards I was charged incorrectly for a Diesel surcharge when I had a petrol car however Auto Europe sorted this out for me quickly and refunded me. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by DAMON - 22 August 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by STEVEN - 21 August 2024

" Very complicated and stressful trying to find rental location, it doesn't need to be this way with better communication and signage to identify the Keddy rental location and desk. "

" I did not know where to pick up my car, I did not know the rental site was in another building, there was no signage identifying Keddy or auto Europe, the desk was in fact Europa car, how are customers supposed to work this out, this was very stressful when you just want to arrive on holiday and get on your way "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by FRANCESCO - 21 August 2024

" Would never use keddy again "

" £97.00 taken from my car with no email explaining why or invoice. Don't know what is going on. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VERONA, IT - Reviewed by RONEN - 20 August 2024

" Vehicle was missing a GPS and the rear trunk was small - barely enough for 2 luggage. "

" waiting for an hour to get my car at the europecar desk (too many people for 3 front desk employees) "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by STEPHEN - 20 August 2024

" I refer to above comments and the transfer to the airport there and back wasn't organised properly. Poor signage (or lack of!) at the airport. "

" The exit and return of the car hire park was very poor. It was chaos, no signs telling where the entrance was, very difficult to exit and whole experience of picking up and dropping off was extremely stressful. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 9

PISA, IT - Reviewed by MARTIN - 18 August 2024

" I often use Auto Europe and find they always have the best deals. "

" Really poor service. Only one person on the desk when I went to pick up the car despite this being the busiest time of year resulting in a long wait time. The vehicle was dirty. It hadn't been cleaned. There was an old pack of cigars left in one of the compartments, one of them half smoked! On return, there was nobody to check the vehicle in at the drop off point. I was told by someone from another company to go back to the Europcar desk in the car rental centre where there was only one staff member available again. He was busy dealing with a queue of people who were collecting cars so I ended up having to leave the keys on the desk or I would have missed my flight. I would not use Europcar at Pisa again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by ALESSANDRO - 18 August 2024

" You managed to spoil the start of a holiday for our family, you cancelled a car on us and then tried to charge us 3x the original price. "

" AutoEurope, Keddy/Europcar treat us with utter contempt will never use this company again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by CARLO - 15 August 2024

" Excellent service "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DEREK - 14 August 2024

" as "

" as "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VERONA, IT - Reviewed by RODNEY - 12 August 2024

" Booking was simplw. "

" Check in was slow but other than that every other aspect was good. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by EDDIE - 12 August 2024

" Booking the car online was easy and efficient. Returning my car was also efficient. Unfortunately the rest was a shambles "

" Collection of my car was a nightmare, 8 possibly desks only 3 open. Waited between 2 and 3 hrs to collect car, it was a complete shambles. On Collection of the car I noticed the air pressure warning for the tyres but after checking they all seemed OK. It was only the next day we noticed the tyre was going down. I tried ringing the number that was provided on the key but it didn't exist. After making various phone calls over the week and was promised someone would ring me back but didn't. I finally got through to the breakdown and they said the would come and collect the car and I would have to return to my hire place by taxi. 170 miles away. I explained the car was fine just the tyre needed replacing which they couldn't authorise. I then emailed europcar hoping for a better response. They sent me a phone number to call for help, this number also didn't work. You really couldn't make this up. So my holiday wasn't completely ruined I decided to replace the tyre at a cost to myself of 190 euros even though I purchased fully comp cover. I do understand the july August are busy times but three out of eight desks open is just a joke. Surely you know in advance how many people are picking up cars in advance and make adequate arrangements for staffing levels.. I would love a response from someone but I won't hold my breath. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VENICE, IT - Reviewed by BARRIE - 08 August 2024

" Absolutely awful please read my comments in the "experience with Keddy " box, l await your response "

" I can't rate Keddy, because at no time did I deal with them!!. My experience with this car hire was a bit of a shambles. There was no Keddy desk at Venice airport, my voucher was with auto europe, again no desk for them either, I then had to join one of the many queues to find out which desk I should use, which turned out to be the "Europe " desk, fortunately a fellow traveller told me I had to register my arrival on a computer tablet. I then queued for just over 1 hour before I was serviced, at this point I thought finally progress, only to be frustrated again, I had booked and paid for a Fiat 500l , because I am over 6 foot tall, and need a car with a high roofline, only to be offered an Opel Corsa which was not really suitable, on pushing the point, I was told there was a 500l available, but not for another 45 minutes, after we had been waiting already for over an hour, and having to meet relatives, we had no option but to take the Corsa. I have hired cars in Italy for many years, but this rates as our worst experience "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by JOSEPH - 07 August 2024

" As I've said, just perfect! "

" Absolutely amazing service, stunning car and just so easy!! Brindisi airport is small so it's only a few mins walk to them. Genuinely couldn't t have recommended them more!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHELE - 07 August 2024

" Efficient service and polite staff "

" Efficient staff and very much liked our rental car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by PAUL - 07 August 2024

" good "

" good experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by ANDREW - 04 August 2024

" Still awaiting my refund and non pick up email despite being told that it would take 5 days!!!!!! "

" Terrible no interest in helping or understanding. They also close early. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by TIM - 31 July 2024

" As above- extremely poor and disappointing. "

" The car was dirty when I picked it up and was was poorly maintained. It broke down during the holiday causing me to have to get a taxi back to the airport to pick up another car. The taxi was booked by the repair company who stated that the fare would be refunded. This was also confirmed by the car hire manager at the airport however I am still waiting despite two follow up emails. The replacement car I was given displayed a 'low oil' message the moment I turned on the ignition, causing me to get another replacement car. These cars are very poorly maintained and you get the clear impression that no one really cares. Please avoid. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VERONA, IT - Reviewed by DAVID - 30 July 2024

" Auto Europe were unable to communicate with Europcar or offer any assistance with our problem "

" Car hire was cancelled despite us following all guidance to inform Keddy of our flight delay. Phone calls not answered and no response to voicemails. Totally unacceptable lack of service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by GIUSEPPE - 25 July 2024

" Excellent "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by JONATHAN - 25 July 2024

" I would like Auto Europe's assistance in receiving a refund for 224.09EUR. There is no answer from your customer service number. Message says office is closed even during open hours. "

" Very poor. Additional charges of 224.09 EUR were added to my credit card after return of the vehicle due to an 'upgrade'. This upgrade was never discussed or agreed with the agent at time of collection. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by EMANUELA - 23 July 2024

" This time not quite satisfied with my rental "

" Car was not what I booked but definitely one class lower. Driving so many km on a Panda wasn't great. Car interiors were dirty and full of stains. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PISA, IT - Reviewed by BARRY - 23 July 2024

" .. "

" Only one member of staff available when we arrived at the counter. At least 6-7 customers in front of queue and had to wait one hour to be served. Europcar/Keddy must know in advance how many rentals they have due and should staff accordingly. Will look to use another supplier next time. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PISA, IT - Reviewed by THOMAS - 20 July 2024

" Nice to see different prices compared on one page. Went for Kerry/Europcar which was an awful experience "

" Hi Keddy\Europcar I'm writing to complain about my hire car experience with yourselves at Pisa airport. We initially waited an hour to queue to get to the desk, where I was told that there was no car available. We had to wait another hour at the desk for some news of another car. The car that turned up wasn't the small suv we prebooked, but instead an estate which was inconvenient as I wanted a car a bit higher up for my brother who had recently had a back operation. Furthermore when we went over to the car it was absolutely filthy, inside and out. No one showed us the car or anything so we were really unsure what was going on. I was told at the car lot if I wanted the car cleaned it could take 4 or 5 hours which I'm not going to wait for as I expected a car to be ready there to pick up straight away. Going back to when we were at the desk the member of staff tried to sell us insurance. While they were telling me about it - at the same time as being on the phone speaking Italian to someone else - I tried to explain that I thought I already had it with the booking via Auto Europe. They said I didn't have it which was very confusing and went along with what I thought was a whole trip rate of approx 35+vat. I didn't realise until a few days later that it this was actually a day rate and this was x 6. This wasn't explained to me, and I would not have agreed to as we had already paid for prebooked insurance!! Also with the car being absolutely filthy and battered I questioned even the need of having the insurance at all. Another thing to add, on the keys of the car it said the fuel was diesel when the car was in fact a petrol which could've been another disaster! All in all, with long delays, an unacceptable car, unneeded extra insurance and terrible service, I have had an awful experience with Europcar. I didn't go for a cheap hire place in order to have a better customer experience which it failed miserably. Look forward to hearing back what you will do about this to rectify the situation. Regards, Tom "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MILAN, IT - Reviewed by ROBERT - 18 July 2024

" The adfktional driver was not available at the cost Ayto Europe said it would be at g the counter which was disappointing. "

" Took a long time to hire the car at the counter even though pre booked. The member of staff of was excellent there is just so much paperwork. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by MICHAEL - 17 July 2024

" Very good service from staff, and was given a no cost upgrade vehicle which was very well presented. "

" Very good service from staff, and was given a no cost upgrade vehicle which was very well presented. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MATTHEW - 13 July 2024

" Would not use again "

" Given a smaller car than I booked and paid for "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANTONY - 09 July 2024

" NOT KEDDY - actually Europcar "

" NOT KEDDY it was Europcar - Refreshingly painless - no hard sell for add ons "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by JOHN - 06 July 2024

" All went well until I got the bill for insurance. "

" I believe that you ripped me off with an extra £300 insurance for 9 days' travel. That is more than the car rental. Never again. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANCONA, IT - Reviewed by ANDREW - 03 July 2024

" Lack of adequate external lighting to help find car at pick up! "

" Lack of lighting at night time pick up "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by CHRISTOPHER - 03 July 2024

" No follow up or communication from Auto Europe. Unacceptable "

" I was charged for an unknown item. Received no final invoice from Keddy and despite numerous attempts have received no feedback from AutoEurope "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 9

ROME, IT - Reviewed by DAVID - 02 July 2024

" Pretty smooth all-in-all. "

" Only minor areas for improvement would be time taken to pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 25 June 2024

" Easy pick up and drop off. "

" Satisfied with the car and the price of the rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by PATRICK - 25 June 2024

" Excellent. No problems. "

" Faultless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by LEON - 23 June 2024

" Condition of car was very good. Extremely efficient drop-off, but on arrival, it was a slow process "

" Although the staff were lovely to deal with, it took a very long time at the counter. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by RAOUL - 21 June 2024

" All very good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by LAURENCE - 19 June 2024

" Suited and booted "

" Booted and suited snug as a bug in a rug "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ANCONA, IT - Reviewed by ANDREW - 17 June 2024

" In addition to our check in expereince.... after we left the airport and driving along the motorway we noticed the petrol indicator was not at full it was a little under. we though it not worth bothering with and returning to queuue again. teh hire was full-to-full. On our return we called into a petrol station about ten miles from the airport and filled it up (the petrol assistant did it) - when we drove off we noticed the indicator was not showing full. 200 yards outside the aiport we went to another petrol station and filled it ourselves - until the handle clicked - i.e - full. when we drove off the indicator still showed it as not being full - obviously a fault indicator. it was 7am so the check in desk was clsoed. We have since received an email stating we have been charged 39 euros for returning with an unfull tank. So no - i will not be using this firm again. What makes this worse - if the indicator is fault - this must be happening week after week - so people are being ripped off. "

" not at all happy. on arrivall at keddy desk, knowing full well we had paid for full insurance, the check-in clerk said 'would you like to pay for the full insurance?' we insisted that we had. he said that we hadn't and insisted that we paid for insurance via a third party that is not the same as full insurance. This turned into a silly argument. As far as we were concerened - we'd ticked the option to pay full insurance - and here's someone saying that the insurance we've bought from is not full insurance - it took ages to do this check in becuas of this argument. people in the queue behind were irate - and it bacame very embarrasing. The clerk sort of looked down on the fact tat we'de paid via a thrid party. Also, all the info we'd enetered online about our hire - it all had to be entered again - because 'we'de hred via a third party' - te guy at keddy didn't seem to liek the fact that we'd paid via autoeuroope - we hated the expereince!!! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by NICHOLAS - 15 June 2024

" Fast collection as had used Europcar before. Car good and quite new. Let down by poor return - no staff in car park. Had to return keys to office and then wait for car to be checked and staff member to come back "

" Nobody at drop off. Had to go to desk on office and wait for staff member to slow walk back to car to check it the. Come back to office. Good job wasn't in a hurry! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DAVID FORD - 11 June 2024

" See above "

" The car collection and drop off arrangements at Florence airport are terrible. The hire car park is located off site and the courtesy bus service is wholly inadequate for the number of people seeking to get to and from the hire car park. I ended up walking from the airport terminal to the hire location and this required crossing a number of busy and dangerous roads. Only one member of staff was on duty at Europcar and she was inundated with dealing with a very awkward family - this took over half an hour to resolve, On returning the car on Saturday 8 June, the office for Europcar in the car park was closed but three members of staff were dealing with cars and instructed me to put the key in the drop box outside the closed office. I was then shocked to find, when I received the invoice, that I was being charged for an extra day's hire to Sunday 9th June. I queried this immediately by contacting customer service with your form and been informed by email today that the charge will be refunded. This leaves me feeling concerned about the processes and the instructions being given by your staff. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by SAMUEL - 11 June 2024

" New car - every mark was already listed. Friendly efficient staff at the desk and when we returned the car "

" Could not have been more helpful from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by PAOLA - 07 June 2024

" Had to wait for the car to arrive but the staff were really kind and friendly "

" Very helpful staff! Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by BRETT - 07 June 2024

" Unfortunately I wouldn't rent again due to the nightmare picking up the car and the 1 hour 40 minute queue. There were about 4 other local car hire companies on the same street that were empty, so I'd probably go for one of those. "

" The car and staff were fine but the pick up was a nightmare, we waited in a queue on a busy Florentine street for 1 hour and 40 minutes. No direction on what to do when we got there, how to check in, everyone was confused. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PISA, IT - Reviewed by JAMES - 07 June 2024

" No issues with the booking process. "

" The desk staff advised me at pick up that the car is full and I should bring back empty. I was fairly certain that the contract was full-full as arranged with Auto Europe but took her on her word and returned the car with limited fuel. When I dropped the car back, the return staff noted the fuel level and made a comment that it was not full. Two days later I received the €89.25 refuelling charge. I feel it would have been about €20 cheaper for me to fill the car and return full. Not massive but just another example of hire companies hustling that extra but of money. The car requested was a VW Troc or similar and I received an Opel Mokka and it was also automatic ( not as requested but turned out ok). I queried being given an Opel but the desk staff said they're all the same. Not really are they? There were no child booster seats available at pick up. Was not advised to pre-book ( I don't think). "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JANE - 04 June 2024

" I have used AutoEurope on many occassions, without any problems, and will undoubtedly do so again. "

" This relates only to Keddy/Europcar at Florence train station. The office is a good 10 min walk from the station (on a very hot day), only for us to have to walk all the way back to pick up the car from the underground car park. An office actually at the train station would have made it so much more pleasent. Furthermore, the Europcar office staff first claimed Keddy was nothing to do with them, but after I refused to go away, they provided me with a brand new car - so new we had to fit the hubcaps and floor-mats ourselves. The staff were friendly, but clearly not being 100% truthful. They were obviously out of cars, so gave me one they had not been planning on letting out that day. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by RICHARD - 03 June 2024

" All good and good pricing too "

" Brilliant experience with Keddy/Europcar in Perugia, the staff were fantastic (and you can't usually say that about Car Hire staff). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ROBERT - 02 June 2024

" Easy enough and not bad value "

" Shame car had few marks on it that I had to take photos of to prove it wasn't down to me "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by JOHN - 29 May 2024

" I've recommended Auto Europe to hundreds of people for years. You're generally good. "

" Keddy was fine, but I'm marking Europcar too, which owns Keddy. I wish car hire businesses would do the paperwork in advance to speed up the queues at the desk. Europcar deducted £600+ from my Cr card then refunded this later, £1.50 light. If they now do this for every hire it's a nice little earner and totally dishonest. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by NICHOLAS - 25 May 2024

" Claudia at Perugia Airport was excellent and was evidently working hard to please all her customers. Only let down by the Hyundai. "

" I was allocated a Hyundai i20. This is not a suitable vehicle for car hire. It has many audible warnings. Its camera picks up signs from side roads, slip roads; displays them on the screen then bings, bongs, buzzs, screeches at you whist driving. I took it back and asked for a less 'tech' car. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by KAREN - 23 May 2024

" We love Auto Europe as you can change the booking if it changes price for the time you have booked for, without charges. "

" Everything flowed really well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MR PAUL - 18 May 2024

" All very efficient from start to finish "

" Friendly helpful staff. Very easy to collect car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by SHAUN - 15 May 2024

" Very disappointed to be charged €72.96 for fuel when we filled the car up on returning it. "

" I have just received the final invoice and noticed I have been charged €72.96 for fuel. The car was returned to Eurocar with a full tank. Please could you confirm how I raise a complaint to get my money back that I have been charged "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JOHN - 11 May 2024

" Auto Europe very reliable car rental broker "

" Car supplies was very basic. Not even a USB port to run phone satnav. This must be one of their old vehicles. Even base model cars have at least usb these days. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by CLIVE - 06 May 2024

" Easy to book. Have always been efficient and helpful in the past. No problem if cancelling required. Always use Autoeurope for out of UK car hire needs. "

" Vehicle not in good condition. Minor damage and scratches to paintwork. Plastic trim inside broken. Rear boot space cover could not be used as locating lugs broken off. Engine good and fuel efficient. Pick up and drop off staff very helpful and courteous. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by ANTHONY - 25 March 2024

" front desk personnel are extremely polite and efficient vechile was good value for the money "

" all went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by PAWEL - 19 March 2024

" Good service for price match Car with large mileage and lots of damage (both external and internal) Car park for hire car was full of rubbish Long wait for airport shuttle bus between termianl and P3 parking with hire cars "

" All Bergamo car hire still requires a shuttle bus trip to a car park away from the terminal to collect the car, or to get to the terminal following drop-off "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 4

MILAN, IT - Reviewed by JACK - 28 February 2024

" No out of hours call line. No help. When the flight is late who do you call. Complete waste of time and money. Also ended up causing me to spend an extra €100 in taxis and a new rental "

" Flight was late causing the counter to be closed by the time I arrived. No one to call. Turned up first thing in the morning to be told that it had been cancelled and quoted an extra 170 pound for the cheapest car not even the equivalent "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by GRAHAM - 14 December 2023

" After being an excellent experience for very many years, of late Autoeurope appear to have altered their business model. So much more important to read the T + Castle small print and beware the more obscure rental companies offering the better prices. "

" Autoeurope offered a competitive price for the car rental. The Keddy desk we were told was situated in the Pisa airport car rental centre building. However after walking the full length of the centre twice, we found no sign of a Keddy desk. So we began asking at the other desks. We eventually found the Europcar rental desk were handling the Keddy rental - despite no signage. A 50k mileage Kia was ready for us despite booking a Fiat 500X. We were asked to return the car to a Europcar outlet so they could swop the car for another, despite no explanation as to why. I refused the likely 80 mile round trip, it was their car, if you want to swop it, you can come to me. We were invoiced for petrol on return, despite fully refueling the car. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 6

PISA, IT - Reviewed by SARAH LYNNE - 24 October 2023

" Always a competitive price. Easy booking and modification process. Prompt processing of refunds. Security of extra insurance protection for a reasonable cost. I will continue to book Keddy through AutoEurope, twice a year! "

" The car was rather battered (cosmetically!) and it had done 85000 kms. But all the previous damage was listed accurately. Mechanically it was perfect. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by REINHARD - 24 October 2023

" STAFF ALWAYS ANSWER THE PHONE QUICKLY, ALTHOUGH EMAIL RESPONES ARE POOR. BUT STAFF ARE ALWAYS HELPFUL AND KNOWLEDGEABLE. "

" THE CAR WAS NOT PREPARED VERY WELL - DIRTY FLOOR/WINDOWS, LOW OIL LEVEL, NO WINDSCREEN WASH FLUID, DAMAGED USB CONNECTIONS "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

SALERNO, IT - Reviewed by STEVEN - 11 October 2023

" Reasonable car well maintained "

" Insurance cover could be better explained AutoEurope and Europcar/Keddy seemed to differ "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ANCONA, IT - Reviewed by JOHN - 08 October 2023

" Good car Good staff "

" Very efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STEVEN - 04 October 2023

" Very good indeed "

" Friendly efficient staff, be car no pressure to buy unnecessary extras including insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARI, IT - Reviewed by DOUGLAS - 28 September 2023

" Great car hire at a reasonable cost, insurances well explained at time of booking. Pick up and drop off pretty efficient. "

" Quite a wait at the airport, obviously a busy time, other than that, great face to face service, decent vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by SALLY - 24 September 2023

" I always book via AutoEuropa as they usually give the best prices and are helpful if something goes wrong "

" Easy to find and staff very quick, efficient and helpful. Car was easy to drive and fitted my purpose. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by SHANE - 18 September 2023

" Very good experience. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by FABIO - 27 August 2023

" No further comments "

" My only comment is that it would have been helpful to know to go to the Europcar desk at the airport - spent ages looking for Keddy... "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ANCONA, IT - Reviewed by ERIC - 27 August 2023

" Use of web site very easy to follow. Trusted "

" Excellent service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JEAN-MARC - 25 August 2023

" Great service, I am a long term client and will come back without a doubt! "

" Very good service, the only downside is that Bergamo airport rent a car parking is far from the terminal and requires a fairly unconfortable bus ride. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by IGNAZIO - 21 August 2023

" Thank you "

" Thank you "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by CRISTINA - 19 August 2023

" Easy to use, easy to change reservations as needed "

" Efficient and friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by SIMON - 29 July 2023

" Not for the first time, I found the Auto Europe recipe for identifying value for money was spot on. "

" Supremely efficient and friendly at pick-up. Drop-off also: 10/10 for speed and efficiency (important when the temperature is 40° !) Only disappointment was that the windscreen wash reservoir was empty on pickup. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by JUSTIN - 11 July 2023

" Auto Europe seem to do their job properly but the whole system of vouchers and hire companies trying to change your agreements at the airport- extra insurances etc doesn't make the whole process easy for someone trying to just enjoy their holiday. There was damage on the car, not noted on the pick up document. I wasn't taken around the car by a representative to check this together. I then go and ask if someone will look at it before I take the car away. They say to take it to the drop off zone. The man there at first says the damage is nothing- it was a wheel arch scrape back to bare metal in three places- I asked him to make a note of it. He does so on his document but doesn't give me a copy. When we returned the representative sees the damage straight away and says I had an accident. I explain that I already pointed this damage out on pick up and he says where is my proof. Whilst a valid question, it took me showing a video I took on pick up to prove that the damage was pre existing. My suggestion for improving the system is that a car can't be released without a person walking around the vehicle with the representative. If keys are handed out without a check then the hire company can't insist on a check at the end- it's got to be the same system both ends. Many friends I speak to feel the hire companies are just trying to take your excess off you and never get the minor damage fixed just make multiple fraudulent excess claims at the expense of the customer. This perception can only be fixed by professional transparency. Anyway I'm not here to change the system - I probably will avoid hiring a car next time and look for other options. "

" I don't even really know who Keddy are. I booked online but it seems to be a subsidiary company which is fine but when you turn up at the airport there is no sign for Keddy- I had to work out that my agreement was filled by Eurocar. So I had no idea which desk to approach of all the suppliers at the airport. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by GEOFFREY - 09 July 2023

" Excellent customer experience with AE during whole process "

" At Bari drop off who were very professional. Member of staff pointed out that Brindisi station had charged us upgrade fee without clearly informing us. When I signed document I took charge to be one way fee which Auto Europe made me aware of in advance. I choose Keddy part of Europcar because I identify them as one of top car hire companies. I'm therefore extremely disappointed that member of their staff would mislead us. Bari informed me that they could do nothing but should contact their customer services in Italy. Overall we had great experience using Auto Europe and Keddy apart from this devious incident at Brindisi "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by FRANCESCO - 08 July 2023

" A good car and service. "

" Efficient but expensive like all hire cars in Italy. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ALISTAIR - 08 July 2023

" Would definitely recommend Auto Europe acting on behalf of Keddy "

" Everything went smoothly from pick up to return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROBERT - 05 July 2023

" We dropped the car off at 4.00am but we had spent several hours on previous days about drop off and key safe. Contact with your staff was difficult and not conclusive However at Pisa airport there were no barriers to negotiate and signs indicated where to drop off the keys were effective. "

" Car was not cleaned and the interior not clean. Despite some notes on my hire form about body damage, they did not cover the extent of further damage that I noted and had entered upon the hire form. The vehicle was adequate and performed well for the period of our hire. Engine power was a little low and didn't perform well on gradients and hilly roads. The air conditioning was good. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by ANTHONY - 02 July 2023

" Very disappointed. I booked with Europcar, and paid the premium, to avoid potential problems with smaller operators. "

" Vehicle provided not as booked. Apparently same Europcar category code but not similar in any respect. Smaller in every dimension and much lower capacity. Unable to accommodate 5 adults meaning changes to holiday plans. No option but take it or leave it. Staff unhelpful, rude and dismissive. Unwilling to certify vehicle condition on return. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DAVID - 26 June 2023

" Shame that car hire is still much more expensive than it used to be and hasn't returned to pre-covid prices! "

" Pick up desk - I liked the use of the terminal entry system for queuing. Much fairer than the "scrum free-for-all" when there many, many people waiting. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CLARE - 21 June 2023

" Everything you want from a car hire company. No surprises, polite, efficient staff, good value quality car. "

" Excellent customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JONATHAN - 19 June 2023

" Excellent generally. "

" All great thanks except for a very long wait in a queue to collect the car, at Catania airport. That wasn't the counter staff's fault, apparently it was the computer connections that kept dropping out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by NICOLA - 09 June 2023

" See above! You should advise about not leaving site until you have checked the car regardless of the weather and cleanliness of the vehicle. "

" Collected vehicle in rain, car was covered in tree debris as it was parked under one! Couldn't see level of damage until we reached hotel 30mins later. Photographed damage and attempted to let Keddy know. Not interested! I'd taken out the no excess additional insurance at €75 as strongly recommended by counter staff, I understand why! I would have been held accountable for the damage even though I hadn't caused it. Body work in a poor state! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 2

NAPLES, IT - Reviewed by DARREN - 05 June 2023

" The whole process was simple and professional "

" The whole process was very smooth and quick "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERUGIA, IT - Reviewed by DUNCAN - 31 May 2023

" none "

" none "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by LINDA - 02 May 2023

" Auto Europe always provide a good service. We have been using them for over ten years. "

" Very efficient service. Our flight arrived late in the evening into Brindisi airport. The member of staff at the Keddy desk was there waiting and was very efficient, quick at issuing the paperwork and helpful. The car was spotlessly clean, the cleanest hire car we have had for a long time. The drop off at Bari airport was very straight forward too. I would highly recommend this company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID - 30 April 2023

" All went to plan with easy collection and drop off, thanks. "

" Was surprised at the amount of damage on such a new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by DAVID - 24 April 2023

" We hire cars regularly from Pisa airport and Keddy/Auto Europe have been the best we have used so far. We will definitely use you again "

" we have not used you before but we were very pleased with the car, the service at pick up and collection and payment. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SALVATORE - 19 February 2023

" Nulla di cui lamentarmi. Personale qualificato e professionale. Vorrei ringraziare il ragazzo che ci ha accolti a Orio al Serio Bergamo ma non ricordo il nome era sabato 11 febbraio ed erano le 16:30 spero riuscirete a risalire a lui. Grazie di tutto "

" Nulla di cui lamentarmi. Personale qualificato e professionale. Vorrei ringraziare il ragazzo che ci ha accolti a Orio al Serio Bergamo ma non ricordo il nome era sabato 11 febbraio ed erano le 16:30 spero riuscirete a risalire a lui. Grazie di tutto "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MICHAEL - 08 February 2023

" Good experience "

" Easy and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GUY - 25 October 2022

" All positive would look to book again "

" All positive, would look to book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ADAM - 17 October 2022

" we eceived no support from auto Europe who took our money despite the service not being provided. I am determining whether I need to take legal advice or whether the bank and resolve the issue. "

" I was refused the vehicle being told that I that I on a Blacklist. previously I returned a vehicle in good condition and it was signed off. subsequently euopcar tried to bill me for a catalogue of major problems. these had nothing to do with me. inhave written to them and they have not responded and their cavalier approach cost me 200 euros. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by ROCCO - 03 October 2022

" The car i was first offered was in extremely poor condition and visibly damaged in several places And when i bought it to the reps attention he simply said Its all recorded but eventually gave me another car but that wasted a lot of time "

" Very confusing because KEDDY has no sign in the airport "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by ALISTAIR - 29 September 2022

" Autoeurope was your usual self - good comms and a good price. Easy to cancel and re hire when I saw a better deal so can't ask for much more. "

" Good staff at check in and return but I've had to contact Europcar to chase up my return invoice as I've had no confirmation of no damage yet. The fleet however - the first car was a wreck and the front bumper was hanging off so I refused to take it. The second was almost as bad with a gear box like porridge and 98000km on the clock. I've never had such poor cars in all my years (20+) of hiring vehicles. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by PAUL - 28 September 2022

" It all went smoothly "

" Uneventful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by JAMES - 03 September 2022

" Quick turnaround on collection and drop off. Couldn't see any Keddy signs in terminal "

" Prices are expensive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VERONA, IT - Reviewed by JENNIFER - 28 August 2022

" Very straightforward, good price and friendly service. "

" Very friendly and good advice at point of rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MATTHEW - 23 August 2022

" N/A "

" The collection experience could have been better. We had to queue for 90 minutes. In addition there was no clear signage at the desk for where auto Europe operate from. We had to Google Keddy the results of which indicated we needed the Europcar desk. There was one tiny sign saying Keddy at the back of the counter which could not clearly be seen. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by DAVID - 17 August 2022

" It is not auto-Europe's fault but Keddy/Europcar were far too slow "

" It took 1hr 30 minutes to get served, almost as long as the flight from UK "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by CRISTINA - 15 August 2022

" easy to use and good prices "

" great staff and very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by IQBAL - 08 August 2022

" Good support and great prices. "

" The collection was quick and efficient but Keddy tried hard to sell me this and that on top, which was a bit annoying (Keddy's extras doubled or tripled my hire charges, I have no idea why anyone would bother with such a rip off). The car was fine. On return I brought it back in office hours to ensure a visual check of the car but no one was on site. However, staff from the office obliged and completed the handover, which was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by WAYNE - 07 June 2022

" To start picked car up on arrival no one showed me round the vehicle, vehicle was damaged so on my own back it took photos before I got in it and on return was accused of having a accident .I showed them the photo of the damage and they still didn't believe me even thou the photo was taken to minute's after I got the keys and in there car park Case is on going not very nice people either ruined the end of my holiday crap company "

" I've had a terrible experience with your company terrible staff rude too rubbish "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by ANDREW - 29 May 2022

" Good "

" All Good Car Hire is very expensive at the moment so not good value "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by STUART - 24 May 2022

" There was an extra 80 euro charge at the rental station, not sure what this was for! But it came as a surprise. "

" There was an extra 80 euro charge at the rental station, not sure what this was for! But it came as a surprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SARAH LYNNE - 02 May 2022

" Car hire is unjustifiably expensive this year, but Auto Europe's 48 hr free cancellation policy gave me the flexibility to get the best possible price. "

" Efficient, friendly and practical staff at pick-up and drop-off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by SILVIO - 26 April 2022

" I feel like i been ripped off "

" The rental experience was fine.... Over priced but acceptable until the last 3 day.... 1 there was a death in the family so I notified car hire company and kept the car for extra 2 day at a distortional cost of additional 700€ for a small polo... 2 when I return it the car strangely there was a smal scutch under The front bumber... I swear I didn't doit and I must have missed when I checked the car... but strangely the guy that checked the car didn't look at any thing else than that scutch .... My impression was that he knew that was ther and properly charged the previous costumes for that too.. I am discussed with autourope and I will never use them again!!! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by CHRISTOPHER - 23 April 2022

" Easy to use website unfortunately there's always hidden charges when hiring a car abroad which is very frustrating. "

" Car was covered in bird poo when we picked it up. There's Always some hidden costs when hiring a car abroad and that's really frustrating. Europcar wanted to charge us yet more accidental damage costs, thankfully we didn't take it. The satnav was automatically charged and we were under the impression that this was included in the hire cost - another £50 "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LAMEZIA TERME, IT - Reviewed by MICHAEL - 03 April 2022

" As above "

" Booked a estate car they offered me a fiat 500L that was basically my only choice I booked a estate car for a reason they left me with no choice but accept a smaller car not very helpful at all when I dropped the car off only one person on duty no one there to check the car for condition and fuel in the past this is when they claim that there was a mark on the car or you hadn't returned the car with a full fuel tank I would want it checked but I did take pictures of a full fuel tank and the car was in a one condition "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TURIN, IT - Reviewed by DAVID - 25 March 2022

" Good "

" Very professional staff at Turin "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ALAN - 08 March 2022

" We have used Auto Europe multiple times over the years and used a wide variety of car makes / suppliers. Although we got the car at a very good price, I wouldn't say the actual car or service were great. "

" The Opal Corsa we were assigned had numerous minor / medium damages, even though the paperwork stated Nil damage. The car was supposed to include snow chains as standard, but we had to chase the staff as none were in the car. This all meant going backwards and forwards to the office a number of times, as there was no member of staff in the parking area. The interior of the car had not been cleaned well if at all. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

TURIN, IT - Reviewed by MICHAEL - 02 March 2022

" When I started my google hunt for a hire car, I had one condition which eliminated all other options. Snow tires!!! I booked with auto Europe, it said I had snow tires. When arriving at the pick up, was informed we just get a box of chains. The French law states cars need snow tires. I was staying in a lower valley and driving up to resort every morning. I wanted to keep my child safe with snow tires. I have snow tires on my car and van at home and we only have ice a few weeks per year. Driving in snow up a mountain road in normal tires is stupid and we did have trouble. "

" Very good. Car was clean and easy to find "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by AMRIK - 16 February 2022

" Very satisfied "

" Friendly staff at reception "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALEXANDR - 15 February 2022

" The autoeurope webservice is good. "

" The car was a bit dirty inside and outside. It was also heavily smoked, so I had to buy an air freshener because I have an allergy. In COVID cars should be especially cleaned at least inside but my one wasn't at all after previous renters. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BARI, IT - Reviewed by KARL - 04 February 2022

" Great value. Car was in great condition upon pick up. Slight confusion at Airport as we looked for the Keddy branding kiosk. But it was located in th we Europa kiosk. "

" No problems. Very good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GAVIN - 06 January 2022

" good pricing and policiues "

" fairly easy rental "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KAVI - 05 January 2022

" Kindly people from paper work to car drop all the work took less than twenty minutes Thanks again "

" Very easy to find your office and friendly service, with a lot of explanation "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by BRIAN - 09 November 2021

" Usual lack of problems,and a good price "

" Apart from a handbook for learning how to stop the clock from constantly flashing everything was perfect, but the flashing clock was exceedingly annoying "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VERONA, IT - Reviewed by GIANNI - 01 November 2021

" I emailed my complaint to Auto Europe and was advised to follow up my complaint once the rental was concluded. This does not help me resolve the issue with the car at time of rental. Very poor customer service "

" The car was in such a shocking state that it had multiple damage to every body panel. It took more than an hour in the unmanned car garage to check that the damage was all documented correctly. I should not have to spend this amount of time checking the state of a hire vehicle. I will never again hire form Keddy "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by SARAH - 21 October 2021

" Always easy to deal with Auto Europe. Decent cars from major trusted rental companies, at a competitive price. Also, the reassurance of the extra damage cover for tyres, windshields, etc. is realistically priced. "

" Car had quite a lot of damage on it. However, it was all clearly documented. On collection, the car did not have a full tank, making it harder to judge the return fuel level. There was no windshield washer fluid in the car at all. No staff were in attendance in the drop-off area (but it was a quiet time of day). Overall, it was a good little car, at a competitive price, and I will definitely use Keddy again. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by DAVID - 03 October 2021

" Keddy and Autoeurope mean nothing to me they are front or middle men. I picked the car up from Eurocar !! "

" Car hire is full of tricks to sell you extras or get extra money off you somehow. Be very very careful. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ROME, IT - Reviewed by KIRSTY - 29 October 2020

" Traumatic and upsetting "

" It was awful. Due to Covid testing picked up at 5pm instead of 1pm. They had given car to someone else and charged me an additional €170 for another car plus €30+ for his time (even though within opening hours of my booking. Tried phoning auto Europe and put on hold 3 times until my addition phone credit of £40 ran out. Now see they have taken off another €164 and do t know why. Car was full with no damage. Car already damaged and I took pictures of this at pick up. Feel I have been scammed and taken advantage of. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TURIN, IT - Reviewed by ALAN - 06 March 2020

" First time using Keddy / Europcar abroad and they were very good. "

" Only issue was finding Keddy /Europcar personnel to go over car damage "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by JOHN - 25 February 2020

" Found me the car I needed from a provider who had a good price "

" Keddy which turned out to be eurocar provided a vehicle as advertised that met my needs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by EVE - 20 February 2020

" very easy to use with v competitive pricing. would use in the future. "

" it was a nice new car that was comfortable and easy to drive with loads of space. however, it was frustrating that the week hire of the car and insurance cost the same as adding just 1 additional driver. the additional driver fee seemed like a massive rip off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by RICHARD - 18 February 2020

" Everything was quick and efficient. Car was clean and full of fuel. Car had a lot of damage, car was big enough and comfortable enough for 4 adults, 4 big suitcases and 3 sets of ski boots with room to spare. Pleased we got a Skoda superb estate "

" I was pushed 4 times to upgrade car to an auto with sat nav, I declined the upgrade only to find the car I was getting had sat nav and was auto anyway! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VENICE, IT - Reviewed by ADRIAN - 08 February 2020

" car was supposed to be the equivalent of a VW Polo - I do not think a lancia epsilon is equivalent - car was dirty scratched and not a 'nice' vehicle "

" disappointed that winterisation of the vehicle meant being handed some snow chains and an attempt to sell winter tyres at 11 euros per day "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by RICHARD - 06 February 2020

" As above. Thank you! "

" Couldn't have been easier. From booking to drop off. Car better than expected and massive value for the money! Pleased! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ROBERT - 30 January 2020

" Everything went smoothly with my car hire at Lamezia Terme airport,which is what you need when catching flights. "

" The staff at keddy were very efficient,from pick up to drop off,will use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by RICHARD - 14 January 2020

" Your staff MUST inform customers when it is clear they intend to travel from Italy into Slovenia. I was not and am still very annoyed at this oversight. "

" We were fairly satisfied with our treatment and condition of the vehicle. However our experience was soured by your counter staff not informing us about needing a vignette when travelling to Slovenia. We paid extra to visit Slovenia when we collected the vehicle, so your staff were aware of our plans. I believe your staff have a duty of care towards your customers and their failure to alert us to the need of purchasing a vignette led us to being stopped on a motorway and incurring a 150 euro fine. Had we known beforehand we would have willingly paid the 15 euro for a vignette. The last time we were in Slovenia, vignettes didn't exist. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by CHARLES - 12 January 2020

" I have used Auto Europe for years, I recommend you to all my friends. Thank you. "

" Keddy is a joy to deal with. Thank you. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by DIMITRIOS - 11 December 2019

" Very quick, efficient and client friendly. A+++ "

" Quick, efficient and warm. Thumbs up! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SIMON - 27 October 2019

" Car was n good condition and comfortable. It was a bit of fuel guzzler though . "

" Staff were very busy but polite and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by SARAH LYNNE - 22 October 2019

" Easy booking, and a good price. "

" Overall, a very good experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GENOA, IT - Reviewed by JONATHAN - 22 October 2019

" Autoeurope good as ever.. "

" Man behind counter was very nice and for once with a car hire company, no hidden extras or attempts to rip off! So really good - would highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DAVID - 21 October 2019

" Overall very good. "

" My only comment would be that the Keddy desk at Lamezia Terme, turned out to be the Europcar desk, and was not well signed. Hence I was not sure that I was in the right queue, "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JAMES - 20 October 2019

" All good apart from the parking charge. "

" I had to pay a parking charge when I left the airport. I was assured this would be refunded but the desk was closed when I dropped the van off. So I was unable to get a refund for the charge. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PISA, IT - Reviewed by DONNA - 15 October 2019

" We had to wait at least 45 minutes to drop off the car at the end of our rental. There was only one member of staff checking cars in and out. A large queue of people were waiting for assistance. Otherwise, we were very satisfied with the service. "

" We had to wait at least 45 minutes to drop off the car at the end of our rental. There was only one member of staff checking cars in and out. A large queue of people were waiting for assistance. Otherwise, we were very satisfied with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALISTAIR - 07 October 2019

" As above, make sure you take photos of any damage when you first collect the car! "

" When I returned the car the man that checked it tried to say that it had been damaged. When I showed him the photo of the same damage that I fortunately took when I first picked it up he accepted that it had been done before my rental! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PISA, IT - Reviewed by COLIN - 04 October 2019

" When I went to pick up the car it already had a slow puncture, which was showing on the display. There was no one around to raise this with and I wasn't walking all the way back to the counter which was pretty busy when I left. So I just reset it and the warning light came on a week later. Must have been a very slow puncture. But I would have thought that this would have been picked up before I was given this car. It was also pretty dirty on the outside and had a few scrapes, but I suspect from previous experience that this is the norm for hire cars in Italy. It was a nice car otherwise and I found that Italian driving habits seem to have calmed down a wee bit. "

" see 5 below "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by BALAZS - 27 September 2019

" easy booking process "

" It was quite difficult to find the drop off point at Bergamo Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANNUNZIATO - 26 September 2019

" the car was lovely a Renault clio 4 door diesel only 5000 miles on the clock, BUT the car was DIRTY when I asked why this car has not been clean, their response was not enough personnel to clean. So I was very disappointed. "

" when I arrived to pick the car I could not find any indication keddy I asked one the car Hire company, and their told me is EUROPE CAR, their had no indication of Keddy in front of their desk, I was confused it would be good to have some indication. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

NAPLES, IT - Reviewed by FERNANDO - 24 September 2019

" Easy to book on line. and ammend booking "

" Long wait when collecting car, car could of been a little cleaner, otherwise very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PISA, IT - Reviewed by JON - 17 September 2019

" No issues with the Auto Europe booking experience "

" It took over an hour to pick up the car as only 2 agents were working and the queue was long. They did not have the estate car I ordered and the replacement was less than ideal. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by JOSEPH - 16 September 2019

" Very easy "

" Brilliant to deal with part of europecar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by BRENT - 16 September 2019

" The booking process is straightforward, but as always you have to watch the counter staff for unwanted additions. "

" Everything was good until I returned home and received an invoice for unrequested insurance. However top marks to Europcar as an email request to refund this was granted. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ANCONA, IT - Reviewed by AUBREY - 05 September 2019

" My only comment (and it's nothing to do with Keddy) is that the pick-up area for rental cars at Ancona Falconara airport is poorly signposted: the signs indicating which company's cars are parked where face away from the terminal building... The rental return is also poorly signposted: there is a sign on the roundabout as you enter the airport, but nothing to indicate that the return car park is quite separate from the pick-up one. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARK - 03 September 2019

" Never booked Keddy before, all went OK so I would use them again. "

" Never booked Keddy before, all went OK so I would use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANDREW - 01 September 2019

" Car had a lot of bumps bit didn't affect us. "

" Quick service, very reliable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by GUY - 01 September 2019

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by LEE - 27 August 2019

" See above "

" An unforseen charge of £130 was applied for excess cover. We had already paid for this so it requires reimbursement. Please review and contact me. 07821133613 "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by KEVIN - 27 August 2019

" Auto Europe site is very good, I always use it & recommend to others. "

" Very good service, very convenient location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GERARD - 22 August 2019

" As above "

" Flight delayed car rental transport shuttle extremely busy - over 2 hours late to pick up car at no fault of our own but was still charged for upgrade because we were told there was no cars left now in our category.This cost us an extra 7 Euros a day for 14 days. Very disappointed - have booked thru auto Europe many times and this has never happened before "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BRINDISI, IT - Reviewed by DAVID - 19 August 2019

" Excellent - thanks. "

" All great - thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by HAZEL - 18 August 2019

" See above "

" On arrival couldn't find Keddy - was advised they are same as eurocar. First two were damaged (although said it wasn't), each time ad to join the back of the queue - whole checking in process took 1 and a half ! All cars were dirty on outside (washing machine broken). Counter staff were overworked and had no support for all the customers "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

TURIN, IT - Reviewed by GAVIN - 08 August 2019

" Good "

" Good experience. I was a little unsure about signing the damage form, without a full check. but they did confirm everything was all OK later by email. (They were understaffed and did not have enough staff to check the car upon drop off, so I just left the key). "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by MALHAR - 06 August 2019

" Long process with a number of additional charges that are not mentioned when booking. I thought I had paid for the comprehensive option when booking but ended up paying double what I had originally paid. This is ridiculous and a big reason I will never use this service again, I will always book direct. "

" Firstly it wasn't explained which car rental desk at the airport to go to. Airport staff were equally unhelpful. When collecting the car it was in terrible condition with dirt and food crumbs all over the seats and floor in the car - all this after it says the cars are cleaned thoroughly beforehand. Drop off took way longer than it should due to there being only one rude staff member on the desk. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ROME, IT - Reviewed by ALEXANDRU VIOREL - 29 July 2019

" A really bad experience "

" Honestly,disappointed,No information about how to get to the rental office,after one hour looking for it I managed to fiind the office where is say autoeurope I was waiting in the queue at least 45 min and when I got there they told me is not the right place even if there was the sign with your company logo and they send me to Europecar where I didn't wait to long but they ask me to sign the papers in the aiport office to be agreed with all the damages on the car and then I pick up the car from the car park with nobody showing me the damages which I signed for,if I don't sign the paper in the aiport I can not pick up the car,normal was to sign the papers off existing damages when I pick up the car to be able to check them my self,obviously they say I make a small scuffed on the car...not professional and disgusting service. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by CYRIL - 26 July 2019

" Would not hesitate to use them again. "

" Smooth process from beginning to end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by JOHN - 25 July 2019

" Always get a good price from AutoEurope. "

" Queued for an hour to rent the car and another 20 minutes to drop off. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by JOHN - 24 July 2019

" Cheap car hire and the car was great although it constantly displayed an amber warning light on the dashboard as the left parking light wasn't working. These things should be checked before hiring out. Also, windscreen wash was empty. "

" On arrival at the rental office I mistakenly went to the auto Europe desk and waited 1 and a half hours to be seen only to be told I should have gone to the Europcar desk. 2 hours in the car rental office was horrible after an early start and flight. Please make it clear what desk to go to. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by NINA - 23 July 2019

" as above "