KEDDY NORTHERN IRELAND Car Rental Reviews

BELFAST, IB - Reviewed by JOHN - 23 August 2025

" I received a final bill from Europcar with an additional charge of £59. It was classed as a charge for them not being able to provide the vehicle at the original price. I queried it and was directed to their T&Cs pages and pages long. Anyway they will not back down and expect me to accept the charge. As you were my broker in this transaction can I ask you to take this up with them and ask for a refund. Many more of your customers will be experiencing this issue and should be directed to a different car hire Co so as not to incur the same issue. The prices you quoted me are not what I paid. I accept that I paid a cross border fee and added an additional driver for which I am willing to pay but a supplemental fee for which they cannot provide proof of is totally unacceptable. Please take this up with them or I will not be using or recommending you again "

" I received a final bill from Europcar with an additional charge of £59. It was classed as a charge for them not being able to provide the vehicle at the original price. I queried it and was directed to their T&Cs pages and pages long. Anyway they will not back down and expect me to accept the charge. As you were my broker in this transaction can I ask you to take this up with them and ask for a refund. Many more of your customers will be experiencing this issue and should be directed to a different car hire Co so as not to incur the same issue. The prices you quoted me are not what I paid. I accept that I paid a cross border fee and added an additional driver for which I am willing to pay but a supplemental fee for which they cannot provide proof of is totally unacceptable. Please take this up with them or I will not be using or recommending you again "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by MICHAEL - 28 July 2025

" Good service by auto Europe easy to use web site "

" Pick up and drop off was very easy Friendly and knowledgeable staff Car was very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by AMBROSE - 13 June 2025

" All staff very friendly and helpful "

" All staff very friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by FRANCIS - 22 May 2025

" As above. "

" Excellent service. Very efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by VISHAL - 19 February 2025

" Easy to deal with but becoming more and more uncompetitive and it is usually cheaper to go with the rental company direct. "

" Easy to deal with and competitive when I needed to extend the rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by NEIL - 04 January 2025

" Customer service representivtive was the worst i had to deal with! I'd sack her in the morning! "

" Your customer service girl was the most horrible condescending person i have ever spoken too. Interrupted me constantly, rude and absolutely no help. I also asked for a manager to take over and her reply was he will not speak to you! I will never use your company again! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by ALISTER - 20 November 2024

" Straight forward hand over and clean car. "

" Friendly hand-over at Europcar desk at airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by FRANCIS - 02 October 2024

" See above. "

" Efficient, friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SUSAN - 01 October 2024

" Good rate and no real hard sell on the taking out extra insurance, staff accepted the no thank you on first response which we appreciated as that's the ting that really puts us off hiring cars theses days "

" Staff were friendly and helpful for pick up and there was no problem in noting additional damage on the car we had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GEORGE - 20 September 2024

" Only for a few days, and very limited mileage so all went as expected "

" Helpful staff both at check-in and drop-off. A few minor scratches on car but these were discussed and dealt with. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by GARY - 23 August 2024

" The Kia Proceed car has terrible sound dampening "

" Handing the car back was not romper and speedy but also thorough. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARCUS - 26 July 2024

" Good value for money "

" The lady on reception was fantastic. Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 18 July 2024

" Very good "

" Very satisfied with Keith, on pick up. He was polite and clarified the conditions of hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GWYNFRYN - 25 June 2024

" Charging structure not particularly transparent. Cost much higher than headline figure. "

" None "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CATHERINE - 30 May 2024

" Great website for comparing car hire companies and size of car required "

" Brand new car, great service, quick, easy and cheap. Staff were very nice too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRISTOPHER - 04 April 2024

" Experience with auto Europe was great. "

" Booked Astra or similar, was given an "upgrade" and it was smaller than a polo. Counterstaff miss sold insurance, likely didn't take it or it would have cost me an extra £100 for no reason. He made it sound like we weren't insured at all unless we took the extra insurance. Not only was the car a lot smaller than what we booked it sounded terrible, with a very loud engine rattle, the radio didn't work despite them probably charging someone to fix it. Overall terrible experience "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PORTADOWN, IB - Reviewed by JADE - 10 March 2024

" No issues very straightforward. Customer care team were excellent when speaking via telephone regarding pickup enquiries. "

" Smooth process throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PAMELA - 01 March 2024

" definitely very happy with service "

" excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by FIONA - 06 December 2023

" Not sure what/who Keddy is. The counter staff were efficient. However, we were sure my husband had taken out the waiver policy for the trip. But I was told by the lady I hadn't and the excess would be £1600. As it was icy this alarmed us and did question whether it had already been taken out. She advised us it hadn't so we took out a waver policy with the counter lady. When we picked up the car it was frosty and not having a de icing scraper in the car, had to de ice using a credit card. Not ideal. Upon starting the car a warning light for low air pressure lite. We got an assistant to one and look. We were told nothing to worry about they'd looked at it and it was just the fact it was cold conditions. It would right itself when it warmed up through driving. The light stayed lite for the whole period. There were several lights and bleeps during our whole drive. Not confidence inspiring. Not manual. So couldn't check out whether a recovery vehicle would be required. No brief as to using an unusual hand break. So trial and error needed for that. It being icy conditions we had a lot of salt spray on the window. Which had it been checked, we would have had screen wash in the car! We had to find a garage, buy screen wash and, because their water tap was frozen, buy water to fill it up. Not grest, as this made us late for our funeral. The whole point we had come to Belfast for. Not overly impressed, sadly. To top it off when I returned home, my husband was absolutely fuming, because of additional charges to our credit car. I am livid too, now I am even more out of pocket. Having told the lady we thought we had purchased the waver cover at the time of booking and she said we hadn't. We had. I need to sort this as my husband is so angry, he scares me. Please can someone get back to me to try and sort this out. Thank you "

" Not sure what/who Keddy is. The counter staff were efficient. However, we were sure my husband had taken out the waiver policy for the trip. But I was told by the lady I hadn't and the excess would be £1600. As it was icy this alarmed us and did question whether it had already been taken out. She advised us it hadn't so we took out a waver policy with the counter lady. When we picked up the car it was frosty and not having a de icing scraper in the car, had to de ice using a credit card. Not ideal. Upon starting the car a warning light for low air pressure lite. We got an assistant to one and look. We were told nothing to worry about they'd looked at it and it was just the fact it was cold conditions. It would right itself when it warmed up through driving. The light stayed lite for the whole period. There were several lights and bleeps during our whole drive. Not confidence inspiring. Not manual. So couldn't check out whether a recovery vehicle would be required. No brief as to using an unusual hand break. So trial and error needed for that. It being icy conditions we had a lot of salt spray on the window. Which had it been checked, we would have had screen wash in the car! We had to find a garage, buy screen wash and, because their water tap was frozen, buy water to fill it up. Not grest, as this made us late for our funeral. The whole point we had come to Belfast for. Not overly impressed, sadly. To top it off when I returned home, my husband was absolutely fuming, because of additional charges to our credit car. I am livid too, now I am even more out of pocket. Having told the lady we thought we had purchased the waver cover at the time of booking and she said we hadn't. We had. I need to sort this as my husband is so angry, he scares me. Please can someone get back to me to try and sort this out. Thank you "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by PATRICK - 30 November 2023

" Usually really good "

" They charged me £45 to cross the border into Ireland for two days. I only paid £35 a day for the rent. They didn't tell me about this when they agreed the rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 18 September 2023

" Have used autoeurope many times and understand this was not your fault but think Europecar / Keddy should give some kind of rebate / enticement rather than verbal apologies? We will be booking for our next trip to Portugal and most likely be using your services again and possibly Europcars. "

" When we arrived their systems were down in the airport terminal had to trek to the pickup/drop shed which was not very quick. When driving out I noticed the fuel wasn't full so had to ask them to make a note for return with same. The vehicle was 5 years old and not in very good condition with body damage, on the day of our return the engine cut out twice with an oil pressure & STOP alert both times after going round a roundabout and then accelerating up slight inclines and it cut out in very dangerous busy roads. I pointed this out to the returns team and the Europecar airport desk. Apart from apologies nothing else has happened. We also had to pay £187.43 to take the vehicle into ROI for 6 days! which we feel was very unreasonable and that cost more than the rental charges! Some sort of compensation would be appreciated. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by AMBROSE - 20 August 2023

" Please see my comments above, can a real person who works for Auto Europe at Belfast Int Airport reply......Thank you "

" Found the lady who dealt with me very friendly and helpful, which got my trip of to a good start also staff were very happy to return my wheel chair and when I returned the car again staff very pleasant. I am always pleased to book my car with Auto Europe.......but of course you will have got a good report from me before..........................Suggest when you ask for a review that you acknowledge that................. Or are you just a computer AI.................Anyway thank your staff................ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by AMANDA - 01 August 2023

" No issues and competitive price "

" No issues and competitive price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CRISPIN - 28 July 2023

" Would definitely use your company again. Easy to pick up car at the airport. Friendly staff and the car was perfect. "

" Great service. Friendly staff and a fantastic car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 04 April 2023

" I always use Auto Europe for all my car hire. Straight forward to use and great that if the price changes to a lower charge for the same period who can get that price. "

" When picking up the car there was cosmetic damage to two of the wheels which was not shown on the form containing damage already on the vehicle. Also there was a grease scum on the inside of the front window screen. It should have been cleaned before hiring out the car. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by RICHARD - 18 December 2022

" Good deal as always. Preferred car hire site. "

" Problem with the washer fluid freezing when driving in fog and snow. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by ALISTER - 30 November 2022

" No issues. "

" Not cleaned well enough inside. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by ROBERT - 21 September 2022

" Good as always "

" Windscreen wiper blades needed replacing. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by ABDUL - 18 July 2022

" None "

" Sold me items i didnt need. Currently dispute and claim raised with Credit Card Company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by STEPHEN - 20 April 2022

" Car was great and service all good. One downside was that I was charged a fee at the desk (>£150) to drive the car into Republic of Ireland. While I understand that such a fee is to be expected, I don't see why a) you cannot specify up front how much it will be, and b) include it in the overall fee paid up front. "

" Not clear what Keddy actually contributed to this process - I picked up the car from Europcar desk. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by JAMES - 19 April 2022

" Staff were wonderful, hire was easy and happy about the car. Shame about the insurance add-on. Perhaps it's industry standard but will be looking at that more closely next time "

" The optional add on for Insurance I would describe as a probably a necessity. With even minor accidental damage such as a scuff or chip, the £1400 excess would need to be paid. Even the more risk averse would likely pay for the added insurance. It effectively increased my weekly hire budget by £200 "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GERRIT JAN - 09 March 2022

" Bad "

" Very bad experience. Lady at the desk took 20 minutes to fill in the form. We booked a prepaid full insured car which she did not accept. We had to pay for the insurance at the desk and she advised us to apply for a refund at auto europe. At the end she confronted is with an invoice of 195 euro for crossing the border. We will never choose Keddy again. Neither we will go to Belfast. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by GERALD - 07 March 2022

" Great service overall "

" Rates for car rental have escalated in the past 12-24 months "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by EDWARD - 17 February 2022

" Very friendly and quick. "

" Friendly, helpful and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ALEX - 08 November 2021

" allways the best thanks "

" you guys are the best love working with you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 12 October 2021

" Not a good experience and compares very poorly to the other Car Rental Companies at Belfast City Airport. Would not recommend to anybody. "

" Nobody at Desk in. Airport and no sign to direct down to Car Park. Cut off when phoning number left in window of hire desk Additional damage to vehicle not mentioned on an already long list of damage. Car had 39,000 miles on speedo but drove like a car with 139,000 miles First and LAST time I will hire a car from Europcar "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by IAN - 17 June 2021

" The vehicle return was efficient, but made especially so by the lady completing that rôle. "

" Excellent customer service offered by the lady at the vehicle return, she was kind and personable and offered excellent advice. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by NOLA - 22 February 2020

" Excellent service once again from Europcar. "

" Counter staff really helpful and friendly. Will definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by PAUL - 04 December 2019

" As above "

" Great price for car spec. Counter service quick & pleasurable. Return process was quick & effeicent. Overall great experiance renting through Keddy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by TARA - 21 November 2019

" Excellent service "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ALEXANDER - 10 November 2019

" Good friendly service "

" Good friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by COLIN - 01 October 2019

" I have used Auto Europe for multiple, long term rentals per year over the past 5 years and have been pleased with the service provided. "

" Pick up and drop off were fast and convenient. The staff were personable and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 15 September 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 20 August 2019

" I rented the vehicle through the internet on a comparison site for £136 which I was extremely happy with, the documentation which I received with the rental explained about a £250 holding fee, again not a problem. However, when I got to Europcar they said it was £700!!!! (my spending money) holding fee and although I had the documents with me they said it was incorrect and that it was the fault of the online company, when I rang their head office they didn't want to know. Another example of what a waste of space the human race is on this planet!! everyone is out to pull your pants down with not a single shit given. loved Belfast and didn't let the incompetence ruin my week!! Bellends "

" I rented the vehicle through the internet on a comparison site for £136 which I was extremely happy with, the documentation which I received with the rental explained about a £250 holding fee, again not a problem. However, when I got to Europcar they said it was £700!!!! (my spending money) holding fee and although I had the documents with me they said it was incorrect and that it was the fault of the online company, when I rang their head office they didn't want to know. Another example of what a waste of space the human race is on this planet!! everyone is out to pull your pants down with not a single shit given. loved Belfast and didn't let the incompetence ruin my week!! Bellends "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by OWEN - 09 August 2019

" Would probably deal direct with car rental company as there was small differences in their conditions for hire. "

" Overall car hire experience was very good however two things that could be looked are 1) being asked to return to collect car as I arrived at booking desk 10 mins before scheduled collection time. 2) Not permitted to take car out of Northern Ireland but could have done this at rental desk if extra premium was paid. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SHAUNA - 20 July 2019

" Disappointed "

" Poor service, lack of information given. Due to lack of customer service over the phone I was at the airport for 1 hour after arrival which resulted in me not seeing my grandfather before he passed away, I missed him by 10 minutes. I am in two minds whether to go to the papers with the poor behaviour of Keddy. I logged a complaint on Monday 8th July 2019 to be told I would get a resolution within two working days. Here we are almost 2 weeks later "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by PAUL - 04 June 2019

" I have had £40+ taken out of my account for no reason. I have had no invoice or explanation. I will never use this company again I am giving you massive negative feedback on trip advisor and social media. This company is dishonest. "

" I have had £40+ taken out of my account for no reason. I have had no invoice or explanation. I will never use this company again I am giving you massive negative feedback on trip advisor and social media. This company is dishonest. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by ALEX - 12 February 2019

" Love the car great service easy drop off will absolutely recommend "

" Love the car great service easy drop off will absolutely recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GERALDINE - 01 February 2019

" Excellent all round "

" Not sure what Keddy is ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANNE MARIE - 07 November 2018

" Very quick process "

" Very efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by PAUL - 04 November 2018

" Good car "

" The car was fine, could have done with a quick show of how it all worked. Booked for previous day in error but no one contacted me to check if I still required the vehicle and then one had to be found when arrived to collect it exactly 24 hours later. Maybe this can be rectified in future. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by DAVID - 31 October 2018

" On the whole, good. I phoned the hire company before return on Sunday evening, so I knew no-one would be there and what to do. That took a lot of the worry out of it for me. Otherwise I would have been concerned that I had not handed the keys to a member of staff or in at the desk (also closed). Maybe they should discuss your return time with you and what the proces will therefore be. "

" It wasn't actually Keddy I dealt with - key collection was from the Europcar desk and car was in one of their parking bays. But it all seemed to go smoothly. Drop off was at 7pm on a Sunday night, no-one there, so it was a case of putting the keys into a drop-box and hoping for the best. The price including all the extra insurances possible was less than £20 a day, so I was happy with that. The desk staff still frighten you with all the talk of £1000 excesses when they pre-authorise your card but in theory the extra insurance cover would ensure that would be recouped in the event of a claim. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KATHRYN - 25 October 2018

" Always use Autoeurope and I travel roughly every six weeks.Never had a problem "

" No fuss,speedy ,friendly,professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SEAN - 22 October 2018

" No issues straight forward process "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DANIELLE - 12 September 2018

" This was a horrible experience, I was unable to get the car as when collecting I was being charged an extra £400 on top of the 140 already paid, this was for 'young drivers fees' even though the website stated these were only applicable to the ages 22-24! As I am 25 when I went to collect the car their policy was actually under 26 required young drivers fees. Was stranded at the airport approx 2 hours drive from my final destination at 10:30 at night! And to top it off when I rang the following day to get a refund o was told I may not get it! I have given all the information that was asked for and I have still not received any refund or correspondence! "

" Was unable to even receive car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by RICHARD - 29 August 2018

" Straight forward ,no fuss , friendly. "

" Straight forward no fuss, friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRISTOPHER - 16 August 2018

" Lovely car tho and again, your staff were great in rectifying the problem "

" Your staff are absolutely lovely - we just had one problem - on returning the car I noticed a £108 charge! The form had said we wanted cover to travel over the border into the republic of ireland when we hadn't - your staff checked tho and it was a mistake - we'd never signed for it - so it was all ok but was disturbing at the time! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ALAN - 10 June 2018

" as above "

" Need to make sure the inside of the car is cleaned "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by THOMAS - 01 July 2015

DERRY, IB - Reviewed by STEPHEN - 09 June 2015

" car was fine staff where fine no problems at all charged me extra but phoned snd got it sorted will use them again and recomend my friends and family thank you. "

BELFAST, IB - Reviewed by KATHRYN - 27 May 2015

BELFAST, IB - Reviewed by WILLIAM - 11 May 2015

" Extremely pleasant and helpful. "