Auto Europe
- North America
- Central America
KEDDY PORTUGAL CUSTOMER REVIEWS
- 8.3
- 8.5
- 8.7
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KEDDY PORTUGAL Car Rental Reviews
Average Rating for Keddy :
FARO, PT - Reviewed by GARY - 11 September 2025
" See above "
" The pick up was the the worst 2 hours not enough staff considering the knew they had a large volume of pick ups the generally were good and drop of was good just 2 hours of waiting for pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 07 September 2025
" Car cost £40 more than shuttle transfers, bargain. "
" Great service at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 07 September 2025
" Pros, are the opening hours which facilitate the avoidance of out of hours charging. Negatives are the poor communication skills which only add to the frustration when seeing "priority" customers jump the queue..Not a good look "
" I didn't realise, when booking through an agent 3rd party I would be treated as a second class citizen. That feeling shouldn't happen to anyone. It is the first, and hopefully last time that I get segregated.......unless you want to become the Ryanair of car rental. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by JUSTIN - 06 September 2025
" experience of what? "
" It was Eurocar not Keddy. Queued for an hour to collect car. car had no air con in rear. No one there at drop off (although it was very early) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by GEORGINA - 05 September 2025
" Excellent. Great staff at the airport, thank you "
" Really great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ARJUN BHARAT - 05 September 2025
" Overall great "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NICHOLAS - 28 August 2025
" very smooth apart from the charges by the hire company after return. "
" I have card charges after the return of the vehicle and they are not providing evidence of the reason. I have waited two weeks now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 26 August 2025
" We had a 2hr wait on arrival at the airport terminal for collection. Completely unacceptable considering car was pre-booked for a specific time. "
" We had a 2hr wait on arrival at the airport terminal for collection. Completely unacceptable considering car was pre-booked for a specific time. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARK - 20 August 2025
" Disappointing and will not use again. It reiterates the numerous of poor reviews that was shown online. I will take this matter further- not acceptable. "
" I returned the car in perfect condition in the early hours of the 15th August. Received no confirmation of a vehicle check, and there has been a charge on my credit card for no reason at all, with no explanation. I am waiting on a response to this matter. Very poor service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by ALEXANDRA - 19 August 2025
" The service was good and efficient yet the condition of the car could have been better. "
" The car had a high number of dents and scrapes. There was also an oil change required warning light which we were told to ignore. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by SAMANTHA - 14 August 2025
" Good all round "
" Our Customer rep on arrival was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SEAN - 13 August 2025
" Very good service overall and would recommend. Polite and helpful staff and car was fairly new and in nice condition "
" All good but no screen wash water when collected. Return process was a little slow but it is the busy period! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 12 August 2025
" The queue and wait to pick up the car was disappointing. "
" The queue and wait to pick up the car was disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRYAN - 07 August 2025
" All good with car hire, friendly staff and no hard sell on extra insurance. "
" Good service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DANIEL - 06 August 2025
" No parking when dropping off car as had to return the car before the office was open. Was changed a additional £375 for what? No comment on what this charge is for as no damage occurred during the rental of the vehicle "
" No parking when dropping off car as had to return the car before the office was open. Was changed a additional £375 for what? No comment on what this charge is for as no damage occurred during the rental of the vehicle "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 05 August 2025
" No issues with auto Europe, just with Keddy who charged a crazy price for the car seats. "
" Charged me 220 euros for a child car seat and a child booster seat. I was expecting to pay around 50 euros max for each. The booster seat would only have cost £50 brand new! One of the seats was so old the instructions on how to fit had rubbed off. Had to wait 30 minutes for someone to come and help fit it. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 05 August 2025
" Trouble free "
" No problems "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 27 July 2025
" Auto Europe's prices are competitive which is why we use them. The car itself, a Kia, was a substitute for the Ford Focus requested and was dreadful. Not the fault of any of the parties involved in the hire, just not a good car. "
" Nothing to comment on really. I presume Keddy the car, auto Europe handle the ordering and Europcar arrange handover and collection. I had no direct contact with Keddy and therefore have no feedback to give. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by GLENN - 24 July 2025
" Have already recommended "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 23 July 2025
" Long wait to collect. Tatty car. Tried to blame for damage not caused. I will avoid Keddy going forwards. "
" Waited over 30mins in a queue collecting vehicle. Car had high mileage and a gearbox problem. At return the agent tried to blame us for damage already on the vehicle. Luckily I had photos and could prove this was already there (with many other marks). "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FARO, PT - Reviewed by LESTER - 21 July 2025
" As above. "
" Friendly at pick up and same at return. Would have improved speed if I was able to register passport and licence details prior to collection. Vehicle was nearly new (700 kms only) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIMOTHY - 18 July 2025
" Efficient "
" Collection took over 90 minutes as huge queue. And car wasn't ready after completing paper work "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 14 July 2025
" Smooth service from start to finish "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DOMENICO - 06 July 2025
" Good value and good service so i would recommend "
" The staff was very professional and overall the process was very fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by THOMAS - 30 June 2025
" See above "
" The car was in poor condition on collection which included 4 VERY flat tires. Didn't expect to have to deal with tyres on during my short trip. In addition, the infosystem was in german and despite spending a great deal of time trying to figure how to, I could not change it "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FARO, PT - Reviewed by NEIL - 26 June 2025
" Auto Europe provided a quality service at a decent price. "
" very satisfied with all aspects of pick up and return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAL - 24 June 2025
" Autoeurope is cool "
" Despite booking a premium car, we were given an old vehicle with 110,000 km on it, which failed to start the next day. We were forced to return to the airport to exchange it. When we refused, we were given a smaller car, but they refused to amend the contract, meaning our excess charge remained at the premium rate of 8,000 euros. Additionally, the staff attempted to upsell numerous options during the rental process. This experience was unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by EMILY - 24 June 2025
" Best price I found, allowed us to use europacar for less than gold car "
" No queue, nice waiting area, quick service, didn't try to sell excess insurance, great car, no damage, quick and easy drop off, 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VINCENT - 18 June 2025
" First class from start to finish. Well manned reception. No waiting, friendly staff. Car in perfect condition. Really friendly return car check lady. Again, no waiting to get car checked in. Loved the car! (VW Taigo) "
" First class from start to finish. Well manned reception. No waiting, friendly staff. Car in perfect condition. Really friendly return car check lady. Again, no waiting to get car checked in. Loved the car! (VW Taigo) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 12 June 2025
" Quick car collection and drop off, no hard sell for extra insurance etc. "
" Very efficient and very competitive pricing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 06 June 2025
" Car was larger than we booked/expected but was fine. Very easy collection and drop off at Europcar. "
" Very pleased, great price, fast response time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 31 May 2025
" . "
" Very disappointed. Given the hard sell for extras at counter. Very unaccomadating staff "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by RONNIE - 27 May 2025
" Competative price and easy booking process, car received not as booked which was disappointing "
" No issues with the booking process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 20 May 2025
" Terrible collection experience due to the number of lies presented by the agent, probably because we have our own insurance cover and did not wish to purchase any extras. Told we needed to upgrade to hire a T Roc? "
" Booked a VW T. Roc and told at reception it was not in my booked category?? Although it was on my Auto Europe booking copy ? Then presented with a multiple-scratched Fiat 500x as it was diesel I reluctantly accepted it, only to find on our journey it had no springs of note and had a terrible hard ride. Could not detect the kilometer reading? only visible Initially when ignition was turned on and over 149,000 Kilometers!!! The worst car we have ever hired in 50 years of visiting Portugal. In reception, the agent tried to sell a transponder for the toll! nor required in Algarve and recovery insurance for 99 euro, which should be covered with the basic hire. A very unpleasant experience. We have another booking in June with Keddy which we will probably cancel. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICIA - 09 May 2025
" Booking was easy but collecting car from Keddy / europcar was very slow with a huge queue "
" 1.5 hour wait to pick up car at Europcar counter. Very very slow "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FARO, PT - Reviewed by BRIAN - 30 April 2025
" Easy to book and collect car etc plus great value "
" I ended up taking two cars back as they had faults ! Staff were excellent "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by KENNETH - 26 April 2025
" Good offers from autoeurope and easy to pick the hire company and car you want. No problems when picking up the car. "
" Keddy is just europcar! Europcar at Faro was brilliant, no issues with the car. They were fine we had our own extra excess insurance and didn't need their premium. They checked over the car with us when we left and when we returned. Very friendly and pretty quick. Deposit refunded the next day. Easy to walk to/from the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by ANTHONY - 19 April 2025
" Would look elsewhere to hire from and not go to Europcar but would recommend Auto Europe. "
" Keddy or Europcar ok. Would not recommend as they don't cover you if the card breaks down which if they are hiring you a car it shouldn't break down but they should provide a rescue or towing service if it does as you are hiring a vehicle from them. But would recommend taking out extra cover which we did as this covered towing, excess etc. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by PETER - 18 April 2025
" Staff in Porto and Lisbon very efficient and friendly Car clean and economical Suited us perfectly "
" Staff in Porto and Lisbon very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOEL - 12 April 2025
" They wanted to upsell us to a bigger car for huge money, which is fine, they wanted to upsell. I keep saying that l just wanted the car that we ordered or something similar, but it never happed. A bit disappointed to start our holidays. "
" We ordered a VW T-Cross and ended up with VW Tiago, they said it was similar car, but there was a huge different. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 30 March 2025
" See three above. "
" All very good though I didn't need the hard sell of extra insurance at the airport. Inspector of car on return seemed efficient but, as yet, I haven't received the email I was expecting confirming the money blocked on my credit card on collection of the car will be refunded. I was given paper form by the inspector saying all was o.k. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 25 March 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 24 March 2025
" All round great service "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 14 March 2025
" Disappointed. See reasons in 3. "
" Keddy/Europcar didn't provide the car I reserved but gave me a downgrade (smaller car) They wanted €10/day for an upgrade. €15 has been charged to my credit card with no explanation The car had low tyre pressure warnings so clearly hadn't been checked "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MONTEGORDO, PT - Reviewed by KAREL - 27 January 2025
" Very happy customer. "
" Everything was really excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAGOS, PT - Reviewed by KENNETH - 05 January 2025
" All good "
" Very good, no problems with language "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by TIMOTHY - 10 November 2024
" n/a "
" It did take about 1 hour to queue and collect the car as it was very busy, but the counter staff were very friendly and apologetic. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by TOBY - 06 November 2024
" Terrible experience, used auto Europe to compare prices, noting cross border fees. Chose keddy as no cross border fees stated, whilst other companies had prices listed. Paid more for keddy to avoid cross border fees. Had very poor experience when collecting car, cross border fees added anyway €80 and had a car in very poor condition, long waits and rude sarcastic staff. "
" Long queue at collection, rude sarcastic staff. Extra charges added not shown on auto Europe website, when questioned staff again very rude. Staff watching football on phone throughout car collection. Old dented car with 131k km on odometer given, again long wait to get damage noted before taking car. Very disappointed. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by GRAHAM - 30 October 2024
" Why can't car hire companies be upfront about additional charges? Answer: because it's a great way to increase their revenues without being honest with the customer. "
" Keddy/Europcar are ripping of customers by charging €9.50 per day in Faro if you are taking the car into Spain. Disgraceful! What was a basic rental of €120 ended up costing significantly more with no advance notice of these charges. Won't be using them again. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by BENJAMIN - 15 October 2024
" The pick up and drop off experience at Faro airport was really the best I have ever experienced. A very professional and friendly team. Well done to you all. "
" The pick up and drop off experience at Faro airport (this auto Europe) was really the best I have ever experienced. A very professional and friendly team. Well done to you all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 11 October 2024
" We have used Auto Europe before and always find the cost to be reasonable. Hire was with Keddy but Europcar actually provided the vehicle which was in better condition than some we have hired from in the past. Would use both Auto Europe and Europcar again. "
" Vehicle was actually supplied by Europcar not Keddy. Everything went smoothly, staff were friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
POMBAL, PT - Reviewed by JULIA - 10 October 2024
" Staff support made it very straightforward especially as it was the first time I had hired in Pombal "
" Very helpful and friendly and was kind to speak English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 05 October 2024
" easy finding and booking what I needed. "
" staff in Lisbon office were super slow. Took 30 minutes to from arrival to driving with only 2 people already being served in front of me when I arrived. Other staff members seemed to be think it better to just watch the massive queue forming rather than jumping in to help the 2 counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRIS - 21 September 2024
" Generally pleased with Auto Europe Disappointed with Europcar /Keddy who have been efficient iand provided good service n the past "
" Vehicle was quite dirty on collection . Difficult to check for damage. This acknowledged by staff.. Damage to one of wheels was not listed on checkout document . Fortunately we photographed this. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PORTO, PT - Reviewed by PAUL - 11 September 2024
" Ok "
" Good as per usual "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GRAHAM - 10 September 2024
" Your service was excellent. Have used before and would use again if price is right( not always cheapest!) "
" Long wait to pick up car, then given a car when ordered an SUV! Car quality ok, but not wat was ordered and paid for! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by NICK - 06 September 2024
" Compare prices between rental cars and you every time I need to book a hire car. "
" Best experience of all the hire car companies I have used at Faro airport over the past 30 years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ISHREE - 06 September 2024
" Great easy to select and book a vehicle. Call centre staff always amazing., Slight niggle in the autoeurope excess insurance does not cover bodywork which is not made clear on booking the vehicle. I didn't have a problem so didn't have to use it, I just noticed it when reading through the pages of term and conditions. Yes I know the onus is on me but the whole set up leads you to think you're totally covered. Would be good to be upfront on this and maybe add it as en extra which I would definitely use, just in case. Other wide - love your service! "
" The car was not as expected and not the same class but suitcases fitted in good and I had no time to complain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by GILLIAN - 20 August 2024
" We were also not aware that we would be charged an extra 108 euros in order to cross the border into Spain. We had little choice at the final desk but to pay up, but had we known when booking we might have chosen a different company. This is not mentioned on the voucher under: "Your rental excludes". I was unclear what we were entitiled to regarding the automatic payment on motorways. We were charged 17 euros for "Serv. Port. Elect". She mentioned "Take a ticket, so we did that and paid the charges. Please also see my comments above about our experience of queueing up to pick up the vehicle. "
" I'm unclear as to the difference between Keddy, Auto Europe and Europcar. We were instructed to go to the Europcar desk IN THE AIRPORT and there was no mention of Keddy there. Once at the desk we joined a long queue and not till we got to the counter did we find out that as we had a booking we should have gone outside to the waiting minibus to take us off airport to continue. Several other couples were waiting with us and we all only saw the notice when it was our turn at the desk telling us to go outside. The receptionist should have said to the long queue that those with a booking should go outside. The desk was only for those WITHOUT a booking, almost no-one! This added about 40 unnecessary minutes to our pick-up, and was extremely annoying. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CLAIRE - 11 August 2024
" As abive "
" Charged allot extra because your insurance didn't include breakdown. Day 3 had engine failure so lost 2 days & had to travel 120km to change over car & charged emergency amount because the fuel was half gone when we broke down. Awful experience "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
FARO, PT - Reviewed by MARK - 30 July 2024
" Wait too long to pick up "
" Wait 1 hour at pick up "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by VITOR - 24 July 2024
" Good prices and easy to manage our order on line. "
" Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 21 July 2024
" Quick and efficient. Ford Focus I requested not available but Citroen C5 Aircross was very adequate substitute. "
" Quick efficient service. Good car. All I could want "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 30 June 2024
" Before the issue with the car we had quite a long wait to pick the car up. It appeared that certain people were getting preferential treatment when joining the ever growing queue being bumped up to the front of the queue not sure why this was the case. This made the whole process a bit annoying, i also noticed that other people were getting a bit agitated for the same some even going to desk to complain. "
" It really was not Keddy's fault as it was actually Europe Car. The car i was allocated was a Seat Leon, even though i actually paid for a Crossover. The Leon had 93,000 Km on the clock and more scratches and dents than i have ever seen before on a hire car. In fact the offside front panel was loose and when i saw the paperwork i lost count of the issue with the car. I refused this car and was quickly allocated another car with only 4300 miles on the clock completely scratch and dent free, a Nissan Qashqai, which really nice so it all ended well in the end. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALBUFEIRA, PT - Reviewed by ELIZABETH JANE - 11 June 2024
" see above. "
" Staff at pickup location were quite unhelpful & did not seem to know what they were doing. Additional costs were not made clear when hiring vehicle. for example I had to purchase emergency breakdown cover at time of hire which I believed was already included but they insisted was not. Car warning light (possibly related to low oil level) came on whilst driving and car had to be changed mid way through hire period. This was managed very efficiently and new car was fine. I am still awaiting the refund for toll road registration which I did not use as was informed would be automatically refunded to me. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by MARIA - 18 May 2024
" The handling of my booking with Auto Europe was efficient "
" Had to wait nearly two hours to collect the car. Because of this long delay I couldn't attend an important appointment. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARTIN - 13 May 2024
" Cost effective and efficient service marred by the administrative error for the destibation drop-off address. "
" The rental was very good until we got to Guarda and tried to drop off the car. The address given by AutoEurope was over a year out of date despite the staff there telling us that this had been repeatedly been communicated. This put us under real stress and time pressure, The staff were excellent and got us cleared in very quick time once we had found the correct location. Please update your database!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 30 April 2024
" Decent car. Unseen expenses. Still trying to get overpaid insurance from the company "
" Thought I had paid full insurance. Was not the case. Have been charged 15 days insurance for an eight day rental by europcar "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LAGOS, PT - Reviewed by RICHARD - 03 April 2024
" Comments already shared "
" Excellent price, great service. Car itself was quite badly marked & damage but all noted. Warning lights due to issue with stop/start not functioning however all these pointed out on delivery & I accepted due to the rental price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by LANCE - 03 March 2024
" No problems with Auto Europe - easy to book, competitive pricing, good communication. One thing you could offer is a annual excess insurance - I have to get this elsewhere as I only get basic insurance through you "
" I hadn't realised that the car would be provided by Europcar - it seems Keddy is a sub brand? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 28 February 2024
" See above told car no damage large damage to rear bumper you could not miss. Been before been great poor experance this time "
" Hi Can you help me i hired a car through yourselves. They have taken out £16.59 plus i have a transaction fee of 50p. The car went back full, did not use toll roads, no damage took car back 13 hours earlier 7am in morning. Had no contact to tell me of problem, guy told me all was clear on hand over. I Did not pick up early. I have videos of handover and return date time and place stamped. Could you please find out what cost is for please. As i think it all needs returning. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 6
FARO, PT - Reviewed by ANTONY - 04 December 2023
" Europcar very good all round. "
" Well it was all Euopcar. they were very nice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANDREW DAVID - 20 November 2023
" .. "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 06 October 2023
" See above. "
" At best the upsell at collection was inaccurate and at worst misleading. Europcar are a poor front for your service. I will avoid whenever possible in the future. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by PAUL - 11 April 2023
" Another good experience with AutoEurope. Very happy with their service and I have had to make changes/cancel booking and it's very easy. Just one suggestion, it would be helpful to have out-of-hours customer service on the phone as you used to have in the good old days. "
" Couldn't fault the staff - easy collection and drop off. It is not acceptable to rent worn out, high mileage vehicles - Our cars had 75,000 km car hire on the clock and the other car had over 60,000km. They were dead with no power, worn out clutches and gear boxes. They coped with all the hills Madeira had to give them, but the driving experience was not good due to their age/miles. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FARO, PT - Reviewed by ROY - 10 April 2023
" Been hiring from Autoeurope for years would go nowhere else. "
" First class lots of attention and help where necessary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 08 April 2023
" Europcar appear to have outsourced the car return process to another company. Service not on par with Europcar staff. "
" The car collection was smooth and staff friendly, however the service at check in was poor. We were told to stand aside whilst the member of staff scrutinised the car for damage and seemed disappointed that she couldn't identify any. I wasn't asked the basic question if the car was ok, it was all about looking for damage and no pleasantries exchanged. uncaring and unfriendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 28 March 2023
" VG "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARIA - 05 March 2023
" The service was very good. "
" Very friendly customer services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 25 February 2023
" Booking easy and straight-forward. No issues with car hire company. ***** "
" Very efficient and friendly staff. Received an upgrade of car from the class booked at no additional cost. Fuel was full-to-full as described (unlike some other agencies). Great value. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 13 February 2023
" Very good although lot of small bits of damage "
" Very good although lot of small bits of damage on car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SERGIO - 06 January 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAUL - 25 September 2022
" Good service from Auto Europe, excessive delay at pick up from Europcar. "
" Pick up from Europcar - Delay of 1.5 hours to complete paperwork was disappointing but service at the desk was good. Rental return went smoothly. Nothing in the process related to Keddy - everything in the name of Europcar. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 24 April 2022
" ordering the car via Auto Europe was good and all paperwork correct "
" Picking up the car took longer than expected. Seemed to be a lot of staff wandering about but only 2 serving customers and one of them was dealing with Europcar priority customers. Car was a Citroen and was fine and the return was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOHN - 03 April 2022
" Have used Keddy around Europe locations and will always return. Staff are excellent and pricing is very competitive. Quality of vehicles is superb. "
" Excellent service as usual. The counter staff(Bruno) was very polite, friendly and professional. The vehicle was as new and very clean. Both pick up and drop off went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by ANTHONY - 27 February 2022
" Great. Would definitely use again. "
" Excellent service and a great car that was a bargain. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ESTELLE - 18 February 2022
" Please can you take this up with Keddy for me? "
" I'm annoyed that we use them at least 3 times a year and on this occasion I was the main driver. I had my 5 month old in my arms when I was collecting the vehicle and was advised if I upgraded it would be €80 extra... which I agreed too. When I then later referred to my paper work I realised It was €80 per day not overall. I was absolutely devastated as I do not have that sort of money. I want this to go back to Keddy and someone come back to me, as its now put me off using them again. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALDAS DA RAINHA, PT - Reviewed by HARRIETTE - 10 January 2022
" Most satisfied with the service recieved thank you. I will be using this company again and booking through Auto Europe. "
" Transaction was swift and smooth and all went without any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 23 November 2021
" Good value and flexible. "
" Long wait (about an hour) for pickup at Faro - Europcar/Keddy did not have enough desks operating. And then had to wait several more minutes for the car to emerge from the car-wash! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ELLEN - 18 November 2021
" Would recommend "
" Very efficient, great car, no issues and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PATRICK - 17 November 2021
" The only negative point is that we were never given a swipe card to Exit/Enter the Hirecar Carparking area. "
" Very good efficient service via Europcar "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTHONY - 10 November 2021
" I will never use Keddy or Europcar again and suggest you remove this company from your list of suppliers "
" Keddy (Europcar) charged us for damage on the vehicle that was already there. It was pointed out to the staff when I collected the car and was told it was less than 5cm and only on the unpainted black plastic, so did not need to be recorded. When I returned the car it was listed as new damage !! I have raised a complaint with them, but after reading their reviews, I do not hold out much hope, as this is a common scam with them. I fully intend to take this further with my credit card company "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by STEPHEN - 16 October 2021
" Speedy efficient service... no problems.... Car in good clean condition... thank you "
" Speedy efficient service.... No problems.... Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DARREN - 14 October 2021
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SABEER AHAMED - 01 September 2021
" Good one "
" The 1st car given had the front seat broken and was replaced when asked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by GEORGE - 03 July 2021
" Easy. Would definitely use again "
" Refunded excess deposit promptly too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAGOS, PT - Reviewed by JOSE - 30 May 2021
" I'll definitely deal with them again. "
" Great customer services, easy to talk to and explain all very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AFONSO - 17 April 2021
" Uncomplicated and simple process. Couldn't ask for more! "
" Very helpful and professional staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTIMAO, PT - Reviewed by BEN - 15 March 2021
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MARTA - 06 November 2020
" I'm not happy. "
" I was provided with a faulty, damaged car seat that had broken polystyrene inside which had been badly glued back together. I made a complaint and their response pretty much ignored all the pictures I provided, saying that the manager said the car seat was fine & therefore must be but thanks for my email... They are putting people's children at risk and refusing to take accountability. The car was mostly fine aside from the gear stick not being able to go into reverse a lot of the time, which in a country with very steep hills is dangerous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARK - 30 October 2020
" Easy to use. Fairly easy to make amendments "
" Quick and efficient collection and drop off process. Pre-registration worked well. The car provided was a bit old though and had a few defects such as the heater fan only working on one speed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CALDAS DA RAINHA, PT - Reviewed by IAN - 02 October 2020
" Good service at a good price "
" Very good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALDAS DA RAINHA, PT - Reviewed by IAN - 18 September 2020
" I felt i got the best deal financially and the service was very good "
" Very competitive pricing with good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by FILIPE - 29 July 2020
" Na "
" Car was old from 2018, ac was not working properly "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LISBON, PT - Reviewed by ABU - 21 July 2020
" Very satisfied. Repeat customer. "
" Pickup and collection were quick. Good car. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by RICHARD - 31 March 2020
" Happy to use again "
" In these challenging times, we were treated with care and respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by COLIN - 21 March 2020
" Easy to book and a good price "
" Great service as always, car in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ADRIANO - 14 March 2020
" Good overall "
" Good overall, had to wait quite a while for the minibus outside the airport to the rental car and a late charge would have been added, until we explained we had to wait at the airport "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 13 March 2020
" Overall very happy with our experience "
" Great service at a very good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREI - 04 March 2020
" All good recommended "
" The car was clean, all the damages/scratch's marked up. Last collection of the night, as driving motorway find out the wheel alignment was wrong car pulling to the right badly and I believe two rear tyres may be out of shape, were making a lot of road noise and air con wasn't cooling down. Nissan Juke. A part from that all good! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANDREW - 24 February 2020
" would use again "
" very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SEAMUS - 22 February 2020
" All worked very well thank you "
" All worked very well thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTIMAO, PT - Reviewed by SANDRO - 19 February 2020
" All good, the car had a few scratches appart from that nothing to say. "
" The car had a few scratches, appart from that nothing to say! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by LUIS - 17 February 2020
" All great. Good prices, easy to cancel and re-book something if needed. "
" Didn't have the car I asked for and didn't discuss alternatives. Instead gave me an "upgrade" which didn't really suit me, from sports compact to 7 seater mini van! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VILAMOURA, PT - Reviewed by COLIN - 15 February 2020
" Price dropped from original booking, no hassle to change to lower rate. Great services. "
" Excellent service from staff at Vilamoura office & great price for hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DANIEL - 08 February 2020
" I was pleasantly surprised with the whole experience, especially after reading some horror stories in other review websites. "
" I used Autoeurope because it gave me more specific information about where the car hire office/kiosk would be located. Chose Keddy because they had a kiosk in the terminal. The lady was helpful and tried the usual upselling, which is expected, but everything was smooth. I can see why people might get in 2 or 3 hour queues during busy periods, the whole process, from filling forms and paying deposit to getting the car took 20 min, including waiting for the van to drive us to the car hire car park at Porto Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANK - 07 February 2020
" Everything went like a charm "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLIVER - 06 January 2020
" I opted for some addtional insurrance, but it was not very clear what this covered. When then getting the car at EuropeCar I was told that there was no additional insurrance and still had an excess of 1.300 EUR. "
" Not sure which part of the experience was Keddy vs EuropeCar vs AutoEurope. Pick up at Europcar took an hour! They have a very bad system where each car gets brought up and isnpected one at a time. So at busy times you have to wait for 5-6 cars to get delivered and inspected before you get yours. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by RICHARD - 01 January 2020
" Always a good service, good cars and never any hidden extras "
" We always use Europcar As we always get a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANA - 31 December 2019
" . "
" . "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by KYLE - 24 December 2019
" Everything ran smooth and will definitely recommend "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by COLIN - 03 December 2019
" Seen price change on line, very easy to alter booking to cheaper price. Excellent service. "
" Excellent staff and great vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by NIGEL BERNARD - 30 November 2019
" All round easy transaction "
" Easy transaction, nice staff , car ready for collection, and easy drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ANTHONY - 21 November 2019
" Staff very helpful and, so far (there is one outstanding issue) good with communications "
" Europcar, acting for Keddy cancelled my 'deposit on card' and then charged a new fee of £684 to my credit card. Auto- Europe staff helped to resolve this. My allocated car 'Compact' was not the same as promised Auto-Europe staff are reviewing this. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VILAMOURA, PT - Reviewed by IOANNIS - 20 November 2019
" Excellent Car Good price even with the extra insurance All round very good experience and am using again for my next trip to Portugal "
" Although picked up from Europecar office in Vilamoura everything went smoothly Took the extra insurance for peace of mind Car was upgraded free of charge as didn,t have one I requested Have already made another booking with Keddy to collect car at airport next time as couldn,t complain about spotless newish car that caused absolutely no problems so would recommend this Company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 16 November 2019
" No probs "
" No probs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEFFREY - 11 November 2019
" When returning car they said fuel was not full. We had filled car on airport so we said we wanted to go with them as they said we would be charged if they were able to put 5L or more in. They took us to a garage over 2k away not the one on site that we had used. The man was only able to get in 1.3L so we were not charged. We received no apologies and we had to ask for our paperwork to be amended. I am just thankful we arrived with time to spare and were able to insist that we accompanied them to garage to confirm that we had returned the car with a full tank otherwise we would have been wrongfully charged. "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by ETHEL - 24 October 2019
" .have used Keddy a number of times. Always very pleased with service and cars. "
" Very good value. Staff very helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO M - 22 October 2019
" bad "
" dont take car because,ask for card credit for guarentee€800.ou pay €300 for car insurence "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 21 October 2019
" Great. Many thanks!!! "
" Great service. Hassle free. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 12 October 2019
" Please see above "
" Kiddy is European. A very large number of cars at the return reception but no waiting.. very good on pre existing damage assessment. They spent a lot of time going over the scratches and recording them. All v Friendly. Jk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAIA DA ROCHA, PT - Reviewed by CHRISTOPHER - 05 October 2019
" Just a poor experiance "
" The pick up point I chose had been shut a month before, yet Auto Direct had not informed us. I have raised this matter with the company, yet they have not responded to me. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARIA HELENA - 21 August 2019
" Very good service , a very pleasant staff "
" Very good service provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 28 July 2019
" Auto Europe person I spoke to before booking my car was very helpful. "
" Car was full of scratches and dents, making the check out process lengthy. Interior was dirty. Seats covered in what I assume were suncream stains. Counter person was over keen to sell me upgrades and add-ons. We're pretty sure we left an item at the pick up but Keddy weren't overly helpful about looking for it. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VILAMOURA, PT - Reviewed by DIANN - 15 July 2019
" Excellent "
" Excellent service with Eurocar Vilamoura. Lovely staff with hardly any waiting. Actually gave me more time to re-fill my car as there had been a tanker re- fuelling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 12 July 2019
" A pleasure to do business with "
" A pleasure to deal with him "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GORDON - 12 April 2019
" All went very smoothly "
" Very efficient and smooth service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 05 April 2019
" Good company to rent from , highly recommended by me "
" Quick and gave excellent information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 02 April 2019
" Very easy to use and offer a great range of vehicles with prices to suit all. Well recommended and I will continue to use. "
" Have used Keddy for a number of trips now and rate them very highly. Competitive prices, very efficient collect and return and excellent vehicles. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGUEIRA, PT - Reviewed by VANESSA - 14 February 2019
" Great. Will come back "
" The staff is very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by KENNETH - 08 February 2019
" Excellent car, superb condition, all controls fully explained before we drove off. Deposit refunded immediately on return of the car. First class service. "
" Only minor criticism - we returned car 2 hours early but the office and garage were closed for lunch so we had to wait outside for over an hour. We were not told of any arrangements regarding lunch break when we collected the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 08 January 2019
" easy "
" No antenna. Car return is a shambles. They are just not ready for the volume of cars they are dealing with. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LISBON, PT - Reviewed by STEVEN - 20 November 2018
" Excellent "
" Provided an excellent vehicle with efficiency and professionalism. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAGOS, PT - Reviewed by CLIVE - 17 November 2018
" The process on line was very quick and the paper work was emailed to me within minutes. "
" I was very pleased with counter staff at Keddy, I was in and out of the office within 20mins on collection and even quicker on drop off, which included call a cab, to take me back to me apartment. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 31 October 2018
" Have used auto europe for many and would definately recommend "
" very easy pick up, very pleasant staff. drop off was after hours but drop box was available for keys. would definitely recommend and would definitely use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAMES - 30 October 2018
" No problem with you. It's that supplier tries to get customer to upgrade because the AutoEurope price is low "
" Europcar desk @ Lisbon v inefficient; slow and queue High pressure to upgrade unnecessarily "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TOMAR, PT - Reviewed by HELEN - 25 October 2018
" I have horrendous problems getting hold of anyone to help me with the fact that I have been charged twice for renting the same car. I booked the car with my credit card and had named my daughter as the driver. I had not realised that she did not have a credit card and when it came to picking up the car, they would nor release the car to us as they needed hercredit card for security purposes. Never mind that I paid for it on mine, they would not give us the car. I then had to book the car again, put me on as the main driver and my daughter as the additional one. They advised me to contact customer services to claim a refund for the original car hire. Unfortunately they have not replied to my email and in addition to this they have also charged me an extra of £23.30 for some reason. No idea why as the car was returned full of petrol and the woman who dealt with the return of the car had told us that everything was OK. I have now paid an extra of one £100 to hire the same car and am stil no further in getting a refund or an answer on why they charge me an additional £23.30 - I had no email or anything to inform me of this, it was just charged to my credit card. I have tried phoning, but they are only staffed in the morning. How ridiculous is that! Not impressed and will certainly never, ever use this company again. "
" I have horrendous problems getting hold of anyone to help me with the fact that I have been charged twice for renting the same car. I booked the car with my credit card and had named my daughter as the driver. I had not realised that she did not have a credit card and when it came to picking up the car, they would nor release the car to us as they needed hercredit card for security purposes. Never mind that I paid for it on mine, they would not give us the car. I then had to book the car again, put me on as the main driver and my daughter as the additional one. They advised me to contact customer services to claim a refund for the original car hire. Unfortunately they have not replied to my email and in addition to this they have also charged me an extra of £23.30 for some reason. No idea why as the car was returned full of petrol and the woman who dealt with the return of the car had told us that everything was OK. I have now paid an extra of one £100 to hire the same car and am stil no further in getting a refund or an answer on why they charge me an additional £23.30 - I had no email or anything to inform me of this, it was just charged to my credit card. I have tried phoning, but they are only staffed in the morning. How ridiculous is that! Not impressed and will certainly never, ever use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by DENISE - 25 October 2018
" Would book with Europcar again and highly recommend. "
" A well maintained and clean car was ready on our arrival, and the staff were very friendly and good English language was spoken. There was no "hard sell" involved for extras and things that were not required. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK - 22 October 2018
" Friendly efficient service. None of the aggro or unexpected costs/restrictions applied by many others. "
" Always efficient and friendly service. Car checkout and return inspection are always clear and straight forward. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CASCAIS, PT - Reviewed by PAUL - 17 October 2018
" Have used Auto Europe for 20 years, never had a problem "
" No problems and very easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 13 October 2018
" all positive "
" Would happily use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONY - 13 October 2018
" V good "
" Excellent throughout. Fast and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by COLIN - 09 October 2018
" Hiring through Auto Europe online was simple and cost effective with their additional insurance cover. "
" Positive - The car was actually provided by Europcar but I paid much less than I would have paid if hiring direct from Europcar. Negative - There were long queues at the desk, both when I picked up and dropped off the car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CASCAIS, PT - Reviewed by MARIA - 09 October 2018
" I mistakenly booked online in £s and paid either my Portuguese credit card, a few hours later when I realized that I would get charged by a he bank and the exchanged rate I called Auto Europe to cancel the booking so I could do a new one with the correct credit card, I was told this would not help as I would still get charged... Even though I was told the payment had not gone through. I found this very unsatisfactory and got the impression that I was fobbed off as cancelling would give the member of staff extra work... I ended up paying €55.87 for a £49.53 booking which i thought was completely avoidable. "
" We were about 30-45 mins early to pick up car but man who cleans returned cars was not even there yet so we opted to take a dirty car rather than wait an unspecified length of time... "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORTO, PT - Reviewed by DEAN - 09 October 2018
" No problems. Really smooth experience and will be booking again soon! "
" Perfect and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by NICK - 02 October 2018
" I had an issue with Auto Europe regarding cross border charges and kept getting fobbed off until I finally managed to get my query taken seriously. The result was that AE found that some of the info on their web site was wrong and they have now corrected this. I do recommend AE and will no doubt use them again "
" 1st class service from Europcar / Keddy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by WILLIAM - 02 October 2018
" Very pleasant experience. Paula was courteous, helpful and efficient. I'll certainly hire there again. "
" Excellent service. Paula was both courteous and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 25 September 2018
" Booking process very good and no complaints although Keddy (Eurpocar) representative was not really interested about the Broker (AutoEurope) and the cost of an additional driver (not taken) was 15 euros more at 75 euros than quoted in your documentation. Rep stated that increase had been advised to broker and had not been passed on? "
" Overall a satisfactory experience although very busy at drop-off and took longer than anticipated. Some confusion on pricing of additional items - see below. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by RAYMOND - 21 September 2018
" Staff were very helpful and I was a very satisfied customer "
" Expecting a 4 Door Renault Clio we were disappointed to be told not available- offered a Fiat Punto or to upgrade to a diesel best option. Did not want to pay for an upgrade and was then offered a Fiat Panda as best alternative. However after using the car for a few days, it proved unsuitable as its gear lever was in a raised position which played havoc with my arthritic shoulder. Went to a local depot and car was changed for an Opal Corsa (Renault Clio not available) which proved to be excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALDAS DA RAINHA, PT - Reviewed by GORDON - 20 September 2018
" Always efficient online service at Auto Europe and I have/will continue to recommend AE. "
" I was very happy with the service at Keddy. The staff at Keddy / EUROPCAR were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TIM - 17 September 2018
" Generally ok "
" Pick up process was slow and the car wasn't available at the time fixed for pick up. Eventually got it about 40 minutes late. Drop off was ok as the office was closed between 1 and 3 in the afternoon! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by SAM - 14 September 2018
" Na "
" We were forced to take additional insurance "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 09 September 2018
" Good "
" Queue at booking desk very long. However the 'ticket system' when you arrived made it orderly and no queue jumping (excellent idea) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRY - 02 September 2018
" Got lost returning the car took 15 mins to sort out. "
" Need better signs to return the vehicle to airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ADELINO - 29 August 2018
" very good experience, the car is excellent, me and my family enjoy travel around, always i recommend to my friends AND FAMILY AT AUTO EUROPE. "
" first classe service and very helpful to choose the right car for my needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JON - 23 August 2018
" It's very confusing as to what insurance level in buying through you guys versus what's available from them at the desk when I collect the car. I prefer the "all damage covered" type insurance but your "CDW" insurance translates to a very low level of cover when I actually get the cars. It's also not transparent how big the deposit for the car will be. "
" They did their best to get the car sorted when I have it back but it was very slow to pay the final amount on a different card from the card I'd supplied at the beginning of the hire. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GRANT - 21 August 2018
" A very disappointing experience. We have hired cars many times before and this had to be the worst of our experiences. from being told to wait in one place for the minibus to take us to the rental offices - only for the bus to arrive elsewhere - and a mad scramble as many people all tried to get on the bus, then a very long wait at the rental office to pick up the car. Staff who delivered the car were too busy to go over even the basics of the car and hence people were sat in car park trying to work out how to start cars etc. "
" extremely long wait to pick up car from Porto. well over an hour wait. eventually car brought round. staff were too busy to check car for defects. staff didn't even show us over the car - how the ignition worked, nothing - we were just given keys that was it. We had paid for the toll pass but no-one explained how it worked either. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FARO, PT - Reviewed by LINDA - 14 August 2018
" No problems. Great car "
" Very quick pickup and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEWART - 07 August 2018
" A "
" A "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by GARY - 02 August 2018
" Simple and effective booking. Clear website, easy to understand terms and will use again. "
" As this is serviced by Europcar, it is very good service. We damaged a tyre and suffered small damage to the replacement car and they dealt with everything really quickly and the damage charges were very reasonable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by CEZAR - 23 July 2018
" Autoeurope is the best! I use it all the time and had no issues! Next time I need a car I will use them again "
" Very frinendly and helpful stuf. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 18 July 2018
" Keddy experience very good. Had the usual nonsense from Eurocar rep trying to sell me lots of extras I didn't need "
" Keddy experience very good. Had the usual nonsense from Eurocar rep trying to sell me lots of extras I didn't need "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by LESLIE - 13 July 2018
" See above "
" Competitive price. Clear documentation. Efficient processing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by ANDREW - 07 July 2018
" Easy booking the car brand new and very clean the staff are very friendly "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 05 July 2018
" . "
" Counter: staff was ok, but long waiting times. Not proper from someone who cares about their customer. Car: windscreen cracked and many other irrelevant things. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALBUFEIRA, PT - Reviewed by ADRIAN - 01 July 2018
" A great company in a good location, with lovely staff. "
" Lovely staff and a nice vehicle for what we paid. It would have been nice if all our information could have been set up before we arrived. This took a little time. Otherwise we were happy with our experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PETER - 29 June 2018
" I was told to pay an additional 155 euros at the pick up desk or risk paying 1800 euros if damage occurred. I explained I had already paid for insurance (full) on line when I made the booking but was told this did not apply! Also the Renault Laguna booked was substituted for a smaller car (Jeep Compass) which proved too small for 4 people and luggage "
" Keddy are uncontainable and not recognised by Autoeuropa at the Lisbon desk when I picked up my car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
FIGUEIRA, PT - Reviewed by VANESSA - 27 June 2018
" Easy and affordable "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 25 June 2018
" A good quality car, a be of pressure to take out Europe car insurance "
" The wrong car was offered to me & a long time past before a car is made available to me (1hr) "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by FAY - 25 June 2018
" The Auto Europe insurance offered is not part of the hire car company insurance and therefore the excess still has to be put on the account/booking. I think the should be made a lot clearer on your website when booking is done and I wouldn't have taken the Auto Europe insurance out had I known this "
" We had to wait for best part of an hour due to queue in rental office. I understand that they were busy but this is unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK - 23 June 2018
" Auto Europe one of 3 companies I use - little to choose between them and always use the best offers with trusted hire companies. "
" Not always the cheapest but minimum hassle and efficient service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
POMBAL, PT - Reviewed by GRAHAM - 22 June 2018
" Nearly new car, only 7000km , no problems at all "
" reasonable prices, good service at Pombal, Portugal depot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by PAUL - 18 June 2018
" I was running late due to a car accident (not involving me) that blocked the only road out of our hotel. I tried calling but despite being on hold for over 30 minutes, there was no response. This was on a premium number and cost me around €30. The response to me email was also not appropriate. Very disappointing as answering a phone is not hard. Everything else was fine. "
" Bit chaotic at the collection (see comments below in number 5) but staff were very good. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by CHRISTOPHER - 17 June 2018
" Would use them again "
" One of the hire cars had a squeak in the cabin and Whiney brakes whilst the other was perfect. Counter staff did the usual up sell but did not make it clear after we refused the upgrade if the cars we hired had sat nav. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by PAUL - 17 June 2018
" Multiple user of Auro-Europe, good but very disappointed with Europcar. "
" We have received an invoice with two totals, both in excess of 500 euros, purporting to be for damage to the vehicle. The vehicle was damaged upon collection, all of which was marked on the Check Out sheet, and yet I have a huge invoice from Europcar - very unsatisfied customer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by STEPHEN - 15 June 2018
" Good price and efficient "
" Professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by EDWARD - 11 May 2018
" Fully satisfied with the service and the car. The staff spoke good English and were very pleasant to deal with. Having seen another couple experiencing difficulties following a minor accident, an explanation of local laws covering rental cars when collecting the vehicle would be useful. "
" Very easy, staff spoke good English and a nice little car ( Citroen c3 cactus). Ideal for my needs. I would say that having seen another couple having difficulty following a minor accident it maybe useful to explain what to do if this should happen when the car is collected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 04 July 2015
" No car was there, I had to rent another. Your phones are not working and you did not answer my complaints. "
" I do not even know what this is and how is it possible to cconvince someone this exists and makes any services. "
LISBON, PT - Reviewed by KAROLY - 02 July 2015
LAGOS, PT - Reviewed by DALE - 23 June 2015
ALBUFEIRA, PT - Reviewed by VINCENT - 20 June 2015
" I specifically chose your product and added the excess cover, it was not made clear that this does not cover the excess in all occasions. Upon going to collect the car we were told we needed to pay an additional £75 per day for insurance or have an excess of £1700. We declined taking the car as we had already paid the insurance with you and I would like to make a formal complaint and wish to be refunded as the car was not hired due to this. I feel that you website purposely misleads customers to get more money out of them and fully intend on taking this further if I am not refunded. "
MADEIRA, PT - Reviewed by GEOFFREY - 02 June 2015
MADEIRA, PT - Reviewed by PETER - 18 May 2015
" First class service "