Auto Europe
- North America
- Central America
KEDDY SPAIN CUSTOMER REVIEWS
- 7.8
- 8.1
- 8
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KEDDY SPAIN Car Rental Reviews
Average Rating for Keddy :
ARRECIFE, ES - Reviewed by MAURICE - 20 September 2025
" Excellent. "
" Very efficient for picking up and dropping off. The person who dealt with us picking up was excellent probably the best we've ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by GLENN - 20 September 2025
" Need to sort this problem out with europcar "
" Took out full insurance with autoeurope. But when you get to europcar desk they say my insurance is not reconised with them. They say if you dont take out there insurance which cost another 250 euro your could be liable for up to 6000 euro its a con to make you pay more, .But make's you worry while you are away on holiday what you have signed for "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 19 September 2025
" The AutoEurope part of the booking seemed ok. "
" Large queue at pickup - had to wait nearly an hour - not enough staff? Counter staff didn't like the fact we already had extra insurance, so tried to upsell the car - for another €40 a day (more than doubling the cost of the hire), when we refused this, we think she gave us a bad car - it worked ok, but the list of existing damage was more than one page. Because it was dark, we had to inspect the car the next day, take photos all round and email them to Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by STEPHEN - 19 September 2025
" Very satisfied "
" Very efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARVIN - 16 September 2025
" A good experience overall. "
" Very helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA CORUNA, ES - Reviewed by CECIL - 15 September 2025
" . "
" There was some damage to the bodywork of the car, although this did not affect the performance of the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by PHILIP - 15 September 2025
" Acceptable, "
" I was told there was no any damage to the vehicle and if any found to photograph it and send it to the email address that the representative had underlined within 24 hours of collection . I did find damage and photographed and sent it off. The damage was noted when I returned the vehicle and had to deal with the representative who agreed matters. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by JOHN - 15 September 2025
" I like your booking service and the fact that we can amend or booking up to almost the time of travel. "
" One minor complaint was that there was no one to meet us at the car return place. Lady on Europcar desk was very helpful and accepted that we left the car in the condition in which we found it. We took a video of outside of the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ANTHONY - 15 September 2025
" Very good experience! "
" Very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by MICHAEL - 13 September 2025
" Car didn't seem to be in the class booked (small SUV) but was large enough and, apart from a massive key scratch down one side, was in very good condition and good to drive. "
" Good choice of vehicle, good value. Straight forward and liked the emailed updates/reminders. Overall I'm very pleased and would use again. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by PHILIP - 13 September 2025
" Always a pleasure doing business with AutoEurope easy hassle-free car booking system competitively priced "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARIUS - 10 September 2025
" I will admit was above my expectations because I saw so many bad reviews. Made me stressed regarding my deposit because car had few scratches and wasnt sure all was properly documented. "
" All was ok except the fact that i got a dirty car with half tank and in the paperwork they told me is clean and full tank so i need it to do full tank because i didnt want to lose money from deposit. Is my fault i trusted them. Car had a major pb with gearbox was smelling really bad after driving 20 minutes . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by LUAN - 09 September 2025
" Very quick very smooth and staff were lovely "
" Very quick very smooth and staff were lovely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PAUL - 07 September 2025
" Poor - have put a complaint in and says you don't reply for 6-8 weeks? On the form is says "Great customer service is our top priority" weLOL. Keddy charged us an extra 224 to take the rental which I am claiming from you "
" Poor - have put a complaint in and says you don't reply for 6-8 weeks? On the form is says "Great customer service is our top priority" weLOL. Keddy charged us an extra 224 to take the rental which I am claiming from you "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 05 September 2025
" I feel cheated and deceived. "
" My vehicle was upgraded on arrival under false pretences. I was told the upgrade fee was €20 and it was not explained that this was €20 per day. I clearly wouldn't have chosen to double the cost of the rental by upgrading if I had known the cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CRAIG - 02 September 2025
" Extremely angry and disappointed "
" When i made the booking i opted for the full waiver insurance, with no excess and an 800 euro hold on my credit card. I paid £180 for the 7 day hire. When i picked up the car i was informed at the Europcar desk that the insurance option id chosen ( there were only 2 options ) still came with a 4000 euro excess if any damage was caused and if i wanted to upgrade to full no liability insurance id need to pay a further £326 pounds on top of the £180 id already paid . So stood there with my entire family, tired after a very long day travelling i basically had no choice but to pay this extra. This is nothing short of extortion and a disgusting practice, ripping people off. I expected more from a well known company. Ive previously used Spanish companies for car hire without any issue at all with clear, transparent insurance policies. I will be contacting the ombudsman and sending a formal complaint to Keddy as well . Shameful behaviour "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by GABRIEL - 02 September 2025
" Good experience "
" Very easy communication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GAVIN - 02 September 2025
" Nice, easy collection. Car was in good condition. "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by CHRISTOPHER - 02 September 2025
" Will definitely use again "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by KENNETH - 02 September 2025
" Despite previous decent experience with Europcar this experience was terrible and nearly ruined our holiday. We couldn't on all conscience recommend Europcar because of their intransigence "
" Due to inflexibility on collection or experience was poor apart from the lovely desk person who helped lighten the situation despite her supervisor "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 02 September 2025
" As above "
" The desk agent told us our car was a smaller model and tried to upsell several times. They tried to sell additional insurance again I advised I had cover but continued to try to sell and gave horror stories "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MICHAEL - 01 September 2025
" Overall good and bad points "
" Requested a Mercedes and got a Tesla. Also the additional insurance cover I paid for is separate from Europcar meaning I would have had to go through the hassle of paying out any excess and subsequently having to claim this back. This was not very clear at time of booking. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ALMERIA, ES - Reviewed by MARK - 29 August 2025
" Excellent customer service at Almería airport "
" Staff were very friendly and heloful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PAUL - 29 August 2025
" Please see box 3. Please can you contact my mobile or email to discuss further. I will also be seeking legal advice and do not believe AE have treated my booking fairly or with transparency. this totally ruined our family holiday. "
" I have tried to contact your company with no success to raise a compliant. I was charge an additional £390 at the desk on 16th August. I was informed they are no vehicles available for my booking and the only vehicle was the upgrade that requires the additional charge. This left family of two young children very upset and stressed and ruined our start of our holiday. I am totally disgusted by the lack of contact at AE car hire and have contacted FCA regarding this compliant. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by SAVINO - 29 August 2025
" long wait at the terminal, but everything has gone smooth "
" long wait at the terminal, but everything has gone smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LEIGH - 27 August 2025
" Smooth. High insurance prices but otherwise good. "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by HARSHITKUMAR ANILBHAI - 27 August 2025
" Smooth transition. No hassle. Pick up and dropping off was well explained and convenient. No push for extra insurance or add on. Staff was friendly and helpful. "
" Very easy and user friendly portal.. No hidden cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by IAN - 25 August 2025
" I chose Keddy/Europcar as they had a better deal than my usual hire company. However after all the hassle, I think I should have stayed with my regular car hire company. "
" Europcar did not accept my uk paper licence, despite Madrid office confirming it was ok before we left home. So my wife had to drive, against her wishes. The first car had dangerous damaged and worn tyres. It was replaced with a newer car in better condition. After several days I was given permission to drive. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PALMA DE MALLORCA, ES - Reviewed by JOHN - 24 August 2025
" Easy to book and free cancellation "
" Received invoice for erroneous charges the day after drop off. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NICHOLAS - 22 August 2025
" Overall pretty good "
" Car was the most damaged I have ever hired. Nothing major, but a significant amount of scrapes, dents and scratches "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MADRID, ES - Reviewed by MAGGIE - 22 August 2025
" Same as question #3. "
" I was given a BYD Hybrid car that needed to be charged or so it seemed. As it turned out the battery was faulty from the factory. Even with all of this getting stranded on the side of the road, the treatment was excellent. The tow truck came within a half-hour. They even sent a car service to pick us up. The tow truck mechanic and I both thought at first that the problem was that the battery had not been charged but after charging the car for over five hours the battery drained immediately. Once again the battery wouldn't allow the car to move. We had to leave it off for a little bit in order to make it back to the hotel. The next day we requested a new car and another tow truck had to come remove the car. Eventually, we were taken to receive a new rental car from Granada, Spain. The company sent us a taxi that had to take us about an hour from where we were staying. The second car had no issues and I was able to continue with my journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SANTIAGO, ES - Reviewed by RAQUEL - 19 August 2025
" Big problem with the cost of going over the Spanish border into Portugal for five days out my 14 day car hire. Last year there was no additional charge, but this year unexpectedly it cost 180 euros. Unless you're going to refund me this, I will never book you again or recommend you to anyone, and I will actively do by best to discourage others. "
" Big problem with the cost of going over the Spanish border into Portugal for five days out my 14 day car hire. Last year there was no additional charge, but this year unexpectedly it cost 180 euros. Unless you're going to refund me this, I will never book you again or recommend you to anyone, and I will actively do by best to discourage others. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OVIEDO, ES - Reviewed by LUCA - 19 August 2025
" Very easy and trust rental car comepany Nothing hiding rental fee "
" Very kind staff and easy to rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 17 August 2025
" Very good. "
" The entire experience was smooth and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NICHOLAS - 15 August 2025
" So fast and hassle free "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAUL - 13 August 2025
" Had to spend half day of holiday travelling to and back from airport to get replacement. Terrible customer service "
" Car broke down before reaching hotel "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ARRECIFE, ES - Reviewed by MARTIN - 13 August 2025
" No issues "
" All good. Queue at airport was a bit longer than expected but no issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PAUL - 12 August 2025
" Check the full insurance prices! "
" I had already purchased full insurance when I booked and was confused when I collected car and ended up paying a lot more. But other thay that, good experience. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ANNE MARIE - 06 August 2025
" All staff friendly and helpful "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 05 August 2025
" Very smooth experience from start to finish - lady who served us was really nice and efficient "
" Very smooth and definitely book with you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 04 August 2025
" I have used Keddy on many occasions before. Prices have increased significantly as has the Cross Border charge. Renting a car is no longer cheap. "
" The rental car was a new vehicle so there was no damage. Only downside was that the windscreen had not been cleaned on the inside and there was adhesive from a large square sticker which had not been cleaned off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA CORUNA, ES - Reviewed by RICHARD - 30 July 2025
" made the holiday "
" excellent vehicle and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHRISTOPHER - 28 July 2025
" Very good efficient service "
" Great car, great service, good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 27 July 2025
" Smooth pick up and drop off. "
" Easy experience. Pick up was straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 24 July 2025
" Overall, adequate, I paid for the extra drivers insurance cover so avoided the much criticized insurance push, but fell foul of the after hours service charge. I will be more cautious about booking next time. "
" Not happy about the out of hours admin charge levied by Europcar office, this was not made clear at point of sale, only appearing in contract small print. The fee charged was more than the contract amount, but either way was excessive as a percentage of the hire charges. The car provided was tatty, had 40,000km recorded, and covered in bodywork and wheel defects. The interior was dusty and jaded. Plastic trim was loose in the boot (I fitted it back myself before returning the car). It made me very nervous suspecting claims for damage on drop off of the vehicle, I had to take more than twenty photos to document the existing condition at time of pickup (in the dark it was obvious the car was covered in scrapes, chips and scratches. However upon returning the car the member of staff was efficient and polite, explaining that we were intended to be the last customer for this car as it was scheduled for disposal. I am not a fussy customer, so the car worked out suitable, but the additional admin charge spoiled my start on holiday, and not what you would expect from a front line service provider. Flight times are not always predictable and fines on top of delays are not welcome. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by THOMAS - 22 July 2025
" excellent "
" Excellent car, terrific value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA CORUNA, ES - Reviewed by TILMAN - 22 July 2025
" See above "
" We were unable to pick up the car at the agreed time because the staff had left (we had a flight and baggage delay, but I would have been reachable by phone). We lost a day and about 150 pounds on this (for a one-day replacement rental from Sixt) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by PAUL - 21 July 2025
" Wonderful staff at Almeria airport Thanks "
" Smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALAN - 19 July 2025
" Poor standard of car. Had booked a Seat Arona but received a DR5. No power making it difficult to overtake, go up hills. Very poor brakes which was dangerous. Warning light came on during hire as var was due maintenance "
" Very poor car - lots of damage which wasn't recorded when picking up car. Had to get lots of other damage noted (some Of which I subsequently found out had not been noted by Keddy staff) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ALMERIA, ES - Reviewed by GINO COSMAN - 19 July 2025
" no "
" no "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by GERALDINE - 17 July 2025
" Good experience from start to finish at Santander airport. Would definitely choose Keddy again "
" Sandra at pick up desk was friendly and efficient. No pressure sales for extras which was refreshing. Easy pick up process we were just advised to take a video of the car before driving off in case of quibbles on return, which there weren't. The car itself wasn't in tip top condition, a few dents and scratches, about two years old which from my experience was rather old for a hire car but the only defect in practice was a squeaky wiper blade which didn't clear the rain very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by TIM - 14 July 2025
" As always there is a lot of high pressure sales on the extra insurance. It is very unclear what the basic package covers; vey little useful information is given as to what happens in a breakdown or emergency. I ordered a manual but got given an automatic. I had to find the car myself no-one offered to show me round the car. The instructions for where the car was parked were incorrect. Very little signage as to how to get out of the multi-level car park (Mahon is level 3 for exit); we nearly got stuck on level 0.... I also had to take my own photos of the car and then email them through to auto-europe. This proved impossible due to ispn issues overseas, which was stressful. Obviously it's better if a rep from the company shows you round the car. Next time I will use a smaller company off the airport. "
" As always there is a lot of high pressure sales on the extra insurance. It is very unclear what the basic package covers; vey little useful information is given as to what happens in a breakdown or emergency. I ordered a manual but got given an automatic. I had to find the car myself no-one offered to show me round the car. The instructions for where the car was parked were incorrect. Very little signage as to how to get out of the multi-level car park (Mahon is level 3 for exit); we nearly got stuck on level 0.... I also had to take my own photos of the car and then email them through to auto-europe. This proved impossible due to ispn issues overseas, which was stressful. Obviously it's better if a rep from the company shows you round the car. Next time I will use a smaller company off the airport. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by NATASHA - 11 July 2025
" Staff helpful, car was clean and tidy and pick up and drop off was easy. However got back from holiday a week ago and still haven't received my deposit money and I have had no communication about when it will be back in my bank. "
" Staff helpful, car was clean and tidy and pick up and drop off was easy. However got back from holiday a week ago and still haven't received my deposit money and I have had no communication about when it will be back in my bank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANTHONY - 07 July 2025
" As above ... ! "
" Excellent knowledgeable staff - very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STEPHEN - 03 July 2025
" Everything smooth "
" Excellent service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by RICHARD DUNCAN - 01 July 2025
" Staff were great "
" Super friendly staff made the experience great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JAMES - 27 June 2025
" Easy to find a good deal and to be able to change if a better one appears or plans change. "
" All went very smooth and easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by PETER - 27 June 2025
" Disappointed "
" Everything was going good until I return home only to fined I've been charged e7.66 extra with no explanation. I videoed the car on collection and also when I returned it. The fuel on collection read full with 609 km, I returned it full with 677km. It's just greed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LA LINEA-GIBRALTAR, ES - Reviewed by MOHAMED ISA - 25 June 2025
" Very efficient service "
" Easy to navigate website "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by CHRISTOPHER - 25 June 2025
" - "
" We were unfortunately late arriving at Europcar at Bilbao railway station to pick car up but car had already been allocated to someone else - we therefore had to pay for a more expensive replacement car. Counter staff were not sympathetic "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SANTANDER, ES - Reviewed by GEORGE - 24 June 2025
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 20 June 2025
" Use Auto Europe twice a year , wouldn't use anyone else "
" Old cars with plenty of marks which could easily catch you out on return . Counter staff very pushy for expensive upgrades , obviously set a target "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
JEREZ, ES - Reviewed by BEN - 19 June 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by DAVID - 18 June 2025
" All good "
" Easy pick up, easy drop off, young lad who checked the car was very friendly and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LINAS - 17 June 2025
" We had a good experience with the car and the staff – thank you. "
" We had a good experience with the car and the staff – thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DAVID - 16 June 2025
" Not good "
" RIP off prices for minor scratches "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
GERONA, ES - Reviewed by JOHN - 14 June 2025
" Already mentioned "
" There were 2 assistants and three people in front- we arrived after 8pm and didn't leave until after 9pm The paper work was lengthy- not the fault of assistants but the car hire company- we became impatient and fed up- getting the car was 20 minutes less than our flight!!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SANTANDER, ES - Reviewed by JARRAD - 11 June 2025
" Under staffed and took forever to get the car at the airport in Santander. Very stressed employee who was trying her best but it took forever. Not really sure why we got a £3 further charge to it credit card on our return but couldn't be bothered to argue over it as amount was so small. "
" Never recommend car rental companies to my friends "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by DEBORAH - 11 June 2025
" Still waiting for the authorisation pending to disappear but otherwise no complaints, didn't get an "off hire" confirmation email etc. which would have been useful? "
" good personal service, clear and simple booking process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PETER - 11 June 2025
" . "
" Charged for damage that I did not cause, not getting very far with my complaint so far "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by MARK - 09 June 2025
" Quality "
" Quality "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SETH - 03 June 2025
" I was charged 50% more than the agreed price because I was taking the vehicle to France. At no point during the process with Auto Europe ir Keddy was this explained. It us a hidden cost that both companies should have made clear. I would appreciate a response on this matter. "
" I was charged 50% more than the agreed price because I was taking the vehicle to France. At no point during the process with Auto Europe ir Keddy was this explained. It us a hidden cost that both companies should have made clear. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by MATTHEW - 03 June 2025
" Very good, will book again "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CHRISTOPHER - 02 June 2025
" When buying the rental online full damage waiver insurance is offered (granted by the agent) and I often take this up recognising I would need to pay for any damages and claim this back. However, when in resort and collecting the car the staff have no knowledge of this insurance and again try and sell you all forms of damage waiver insurance at a great cost. Far higher cost than the actual rental. My daily rental was approx £25 per day including damage waiver insurance, however the in resort insurance was offered at £21, £35 and £48 per day (for 3 varying cover levels) - the pressure sell is uncomfortable with warning of having to deal with foreign police and lawyers if an accident occurred. Why can't your agents and your rental company speak to each other and stop this hard sell to those who have already covered the risk? The agent that introduced me to your rental cars is clearly acting for you and taking a fee but appear to have no responsibility / ability to let you know they have already sold waivers insurance. In this day and age of consumer duty this seems unacceptable. "
" When buying the rental online full damage waiver insurance is offered (granted by the agent) and I often take this up recognising I would need to pay for any damages and claim this back. However, when in resort and collecting the car the staff have no knowledge of this insurance and again try and sell you all forms of damage waiver insurance at a great cost. Far higher cost than the actual rental. My daily rental was approx £25 per day including damage waiver insurance, however the in resort insurance was offered at £21, £35 and £48 per day (for 3 varying cover levels) - the pressure sell is uncomfortable with warning of having to deal with foreign police and lawyers if an accident occurred. Why can't your agents and your rental company speak to each other and stop this hard sell to those who have already covered the risk? The agent that introduced me to your rental cars is clearly acting for you and taking a fee but appear to have no responsibility / ability to let you know they have already sold waivers insurance. In this day and age of consumer duty this seems unacceptable. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MADRID, ES - Reviewed by ALBERTO - 01 June 2025
" At the counter they were very friendly and helpful "
" It was easy to find the right car for me without too many problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by PAUL - 30 May 2025
" Good service and competitive price "
" Good service from Europcar "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 28 May 2025
" I have always found Auto Europe easy to deal with and upfront about charges. "
" Person at hire desk tried to commit me to taking a car at well over twice the price of the one I'd booked and also taking out their excess insurance making it sound as if it was compulsory to take both.It wasn't until I called my wife over to witness what she said that she backed down and then denied it and saying she was only suggesting it. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
IBIZA, ES - Reviewed by GARY - 27 May 2025
" Would definitely use again. "
" Very good apart from trying a bit too hard to sell extra insurance and a car upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAVID - 23 May 2025
" All ok "
" Everything ran very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by SARAH - 20 May 2025
" Excellent service and value for money "
" It was very easy to book and both pick up and drop off were very easy and staff were lovely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by PAUL - 19 May 2025
" Auto Europe were very competitive on price "
" Very competitive price and nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ROB - 19 May 2025
" The car I was provided was damaged when I collected it, which I was assured was registered on the system, but when I dropped it off discovered this was not the case. Fortunately I had take pictures on receipt, but it was difficult and protracted process, to get agreement this was not my fault. Also, I was not happy with the additional charges for an upgrade that was not actually required. "
" I have recently sent an email to Customer service with a complaint, as I feel that I was duped into spending significantly more money, when I did not need to. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by WENDY - 17 May 2025
" After hiring cars for 20 years in Fuerteventura this was the worst car I have ever had. Booked many times with Auto Europe and have always been satisfied before this rental, I do not consider them responsible. "
" The car had lots of damage which I took photos of. Inside the boot the base was damaged so any loose items could end up where the spare tyre was. There was not any screen wash, it had not been topped up. The tyres were just about legal. I pointed out all of these things when returning the vehicle but they were not interested. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JAMES - 17 May 2025
" All good. Happy with everything. Would definitely book with Keddy again. "
" Very straightforward. No problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAUL - 17 May 2025
" Great from start to finish "
" Not a problem what to ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 16 May 2025
" Just okay. "
" Car seats grubby, inside of the windscreen, filthy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PETER - 15 May 2025
" See my comments above which tell the full story. "
" On the booking confirmation it said 'Keddy' and to report to the Europcar desk. I was then told that I was a priority and went to their assistant. She said we'd booked a car that was too small for our two cases. On my booking form it clearly said I'd booked an MG3 or equivalent but she said it was a Fiat 500. She then said incorrectly that it was a Fiat Panda I'd booked. After much 'discussion' it became clear that I had 2 options. I could abandon my booking and go elsewhere or I could accept that I had to have the big car that she insisted was the only one that would be suitable. Having decided to take the quicker option and take the bigger car I said I didn't need their full cover for insurance because I'd taken out a separate policy before leaving home. She said that if I didn't take out Europcar's extra protection she would need an excess deposit of 6400 Euros. It was an extremely stressful and annoying experience and I'll never book through Auto Europe or Europcar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PHILIP - 15 May 2025
" Excellent always a pleasure to deal with AutoEurope "
" Always easy to deal with with no problems transaction was smooth and easy the whole experience was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SHONA - 14 May 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ALEXANDER - 11 May 2025
" You charged me and then allowed Europcar to also charge me "
" They charged me when I had already paid you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 10 May 2025
" Very disappointing customer service. "
" Keddy have fraudulently charged me after I returned the car and provided no documentation or evidence as to what that charge relates to. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
IBIZA, ES - Reviewed by PHILIP - 07 May 2025
" What's the difference between Keddy & Auto Europe? "
" I don't know who Keddy is but I ordered and paid for an automatic vehicle but was given a manual. I didn't have time to go back to the desk and complain so had to put up with it all week. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by NICHOLAS - 06 May 2025
" Absolutely awful service from Keddy/Europcar. Loads of administration time taken chasing a refund and still no resolution after 10 weeks. The returns staff were dishonest in their dealings with me and falsified the claim and documents. To date my photographic evidence has not even been acknowledged. Worst service I have encountered in over 50 years of hiring vehicles extensively throughout the world. "
" Nobody was available to agree pick up damage. I was told to take photographs. Rental was uneventful and when returning everything was agreed verbally to be in order. No mention of any perceived damage or charges. Despite everything being okay a charge was made to my credit card greater than the cost of the rental for a week without any invoice or billing. When queried through Auto Europe they sent a Declaration of Return that had been falsified to say damage had been incurred during my rental and pictures of a scratch which was much smaller than their minimum size of 2cm. This scratch existed when I collected the car and I had taken a timed and dated photo on collection (as instructed by them!). This irrefutable photographic evidence was submitted to them through Auto Europe. To date (6th May 2025) no further response has been received. Awful and illegal service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by NICHOLAS - 01 May 2025
" Good value. "
" Vehicle had minor damage on collection but told there was none at desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEPHANIE - 01 May 2025
" Vehicle was in excellent condition, spotlessly clean and easy to use "
" The staff where courteous, efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by ANTHONY - 28 April 2025
" As above. Poor car condition "
" As Keddy is part of EUROPCAR and they dealt with me in Bilbao airport I sent a complaint direct. First car was too dirty, I rejected it. Second was better but unable to see damage as front of car was covered in flies. No scheme diagram of damage so just drove off. Car checked on return and ok. Staff good both before and after hire. Cleaners!!! You decide "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by MARK - 28 April 2025
" Small print said that an International Driving Permit may be required, this was the first time in 40 years we have been asked for one despite UK Government guidance saying it is not required? "
" Very easy to use online booking system. Staff very friendly and helpful minimum paperwork when collecting car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by ANDREW - 27 April 2025
" smooth "
" Efficientservice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARK - 25 April 2025
" I have used AE many times and always been happy. I have given 5/10 as it isn't possible to contact you to discuss this. The answerphone refers you to the website. There is a form to complete but I can't do that unless I upload a credit card receipt, which isn't relevant to this issue and there isn't one. Not very good at all. "
" I collected my car from Keddy. They gave me a Renault Twingo. I told them my booking was for a Corsa or similar. He told me that a Twingo was the same group. I pointed out that a Twingo is a smaller car and in a different group. He told me that my rental was a group EDMR and that a Twingo was a group EDMR. On the Keddy paperwork it says MDMR/EDMR. To make it worse he told me that you can't get a case in a Twingo but I could pay 20€ a day extra to have a bigger car. I pointed out that I had booked a bigger car - a Corsa but he wouldn't change from telling me a Twingo was the same group. He then told me it was illegal to put any bags on the rear seats, which I think was to try and upsell me to the bigger car he had already mentioned. He then told me it was very bad on petrol and would cost me 250€, without even asking what my plans were. I declined his attempts to upsell me a car I had already paid for but was forced to take the Twingo as luckily we didn't have a case. As we were leaving the counter he said "enjoy the Twingo" ironically. Absolutely terrible service. Very dissatisfied and had to have a hopeless small car for 10 days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by LARA HAYLEY - 25 April 2025
" It was great until I returned the car "
" Was charged for a tiny scratch on the black bumper of the car which which you could not even notice. I also got charged a full day fee for returning the car 90' late. Given I had the car for 2 weeks I find this a bit unnecessary "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MAHMUT - 19 April 2025
" Outstanding service from Europcar. The car matched our expectations perfectly. The pickup and return processes were swift and hassle-free. Easily the best experience we've had with a car rental company "
" Outstanding service from Europcar. The car matched our expectations perfectly. The pickup and return processes were swift and hassle-free. Easily the best experience we've had with a car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by IAN - 19 April 2025
" Very rapid pick up and drop off.Good service. "
" Very pleasant counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JAMES - 18 April 2025
" Excellent service would highly recommend "
" Excellent service Young gentleman very polite and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 18 April 2025
" Straightforward hiring and good value. "
" The counter at Tenerife South Airport was unattended for 15 minutes when we arrived but the member of staff was helpful when she arrived. There was no Ford Focus so we were offered an Audi A1, which I believe to be in the class below that of a Focus. I declined and accepted a VW Caddy van, which was bigger than I expected. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MICHAEL - 14 April 2025
" All good "
" All good but took extra insurance out which was quite expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by PHILIP - 13 April 2025
" Always smooth experience Booking is easy and always helpful when I need to contact you "
" As always smooth and easy and Keddy customer service was excellent However we did incur penalty due to plane being late although there was lots of passengers paying the same penalty it was still approximately 75€ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NERJA, ES - Reviewed by ROBERT - 10 April 2025
" Will use again and recommend to others "
" Excellent service friendly staff very helpful when i extended my hire period "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRIS - 07 April 2025
" Efficient staff when booking. Bit of a queue but got through the paperwork quickly when seen. Car was very good although a spanner sign implied that a service was probably due. No problems though. Quick return at the end so all good. "
" Efficient staff when booking. Bit of a queue but got through the paperwork quickly when seen. Car was very good although a spanner sign implied that a service was probably due. No problems though. Quick return at the end so all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by FRANK - 04 April 2025
" Keddy and Goldstar both Europcar brands deserve a health warning - will never use either again "
" Surface marks assessed to large damage cost - unlike other car rentals in FV "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by BRIAN - 04 April 2025
" Our next rental with you is with Thrifty, so I hope we have a better experience "
" Car had so much damage at pick up that we spent 30minutes checking over the paperwork and videoing the damage. We were charged €122 on return of car for a mark on the wing mirror they say was not there when we collected. Absolute rip off. We use you a lot as we have a villa in Spain and this has not happened yo us before. Will never use or recommend Europcar again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by DECLAN - 04 April 2025
" I used a Auto Europe car through Keddy. The price was good for the car and the service i experienced. I feel i would use them again if i return. "
" Keddy has been a good experience for me. AutoEurope's customer services at the front desk were very helpful and reassuring. I felt if there was anything wrong with the car i was able to get this sorted - although nothing went wrong. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ARRECIFE, ES - Reviewed by DAVID - 02 April 2025
" You need to make customers aware of what there getting, not happy with my experience. Also car had so much damage, worried I might get fined for somebody else's damage not happy, car was dirty and unkempt. Wasn't worth what I paid. "
" Thought I was buying full insurance, only to be told that you were a third party and no way of getting full insurance. Your website isn't very explanatory. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ARRECIFE, ES - Reviewed by IAN - 01 April 2025
" No comments. "
" No comments. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JAMES - 31 March 2025
" All worked very well. "
" Personable staff. No hassle about having own excess insurance nor any hard sell : very refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by THOMAS - 31 March 2025
" Rude counter staff who tried to push unnecessary additional insurance "
" Counter staff member was pushing extra insurance cover that we didn't need and when we declined she became rude and unhelpful. Very poor customer service. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IAN - 31 March 2025
" All went smoothly "
" Friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by RONALD - 31 March 2025
" Ok but see comments above. "
" Car was not very clean. Drop off was chaotic since there were no instructions at the office( closed) on 4 th floor. Otherwise all ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ARRECIFE, ES - Reviewed by DANNY LOUIS - 29 March 2025
" Will definitely use Keddy next time we are in Lanzarote. "
" Service at airport was great. Lina was very pleasant. Excellent English and very clear in how we found car. Car was a bit scruffy. Lots of dings, dents and scratches. All disclosed and no disputes when we got back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by MARY - 27 March 2025
" VERY DISAPPOINTED WITH KEDDY "
" I was charged 182 euro for insurance that I had already purchased Very pushy representative I am now trying to get my money back through my credit card company Beware!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BJORN STENERSEN - 25 March 2025
" No information that drop off was on floor 3 , all signs said floor 4. Ok had to walk to desk and they told me to go to floor 3. Extremely time consuming and irritating. "
" Keddy is good. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by ROBERT - 24 March 2025
" As above "
" I had a crash in my car and on reporting back to Keddy less than an hour after the accident the desk clerk announced that it was my fault without a shred of evidence and that I couldn't have another car. I had over a week left on my car hire. She refused to give me her name and was extremely curt and not at all interested in my health or welfare. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by BARRY - 22 March 2025
" Would definitely recommend "
" Very efficient system and relatively quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOHN - 21 March 2025
" I would like Autoeurope to flag up restrictions like not being allowed on unmade roads so I could make an informed decision. What looked like a bargain turned out to be more expensive than I expected "
" I ordered a small car and was early for my pick up. I was told I would have to wait for a small car to become available and that you could not use the small car on roads without tarmac which is quite common in Fuerteventura. I was offered an upgrade to a T-Roc which was allowed on unmade roads for an extra 20 euros per day. I am not happy that the restriction about unmade roads was not shown at the time of booking. I am also not convinced that there were no small cars available. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANTHONY - 21 March 2025
" All good "
" All expectations met "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 20 March 2025
" It was fine. The MG4 is not a comfortable car though. "
" who or what is Keddy? "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by RICHARD - 19 March 2025
" See above "
" The only negative was finding the Autocar office We had to walk along every auto rental before we found Europe car which dealt with us "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ARRECIFE, ES - Reviewed by MARTIN - 16 March 2025
" Friendly staff no pushy sales pitch "
" Easy pick up. No fuss drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by BARRY - 12 March 2025
" Please see box Nos 3 "
" I arrived late at car hire desk to be told ; 1/ The car I'd paid for had gone, rented to someone else. 2/ I would have to pay full price £200+ for another car. 3/ They could not give me a refund. Or money off another hire car. 3/ UK office was closed. No one around. 4/ Next day I spoke to UK office to be told they could do nothing to help me.They said wait till March 9th or 10th and then doesk to customet service . 5/ I have raised a dispute with Santander credit card. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JAMES - 10 March 2025
" Auto Europe please ensure you know whether the hire company requires a IDL. You advised I needed one but Keddy / Europe Car did not ask for it. "
" Very pushy to sell additional cover or upgrade to a higher spec car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WALLACE - 10 March 2025
" Hassle free experience at pick up other than an overemphasis on the risks of just relying on my own comprehensive insurance and how much would be charged to my credit card. "
" Hassle free experience at pick up other than an overemphasis on the risks of just relying on my own comprehensive insurance and how much would be charged to my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MICHAEL - 10 March 2025
" I'm sorry that Auto Europe is tainted by our experience with Keddy/Europcar, but they are unfortunately linked "
" Keddy is a sub-brand of Europcar. The Europcar staff were extremely poor, with no notion of customer service, and taking at least 15 minutes to process each customer. They mis-sold us at the front end, and defrauded us at the back end - it was an appalling experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by MEHDI - 10 March 2025
" Generally ok But expensive considering the condition of the vehicle "
" 1- vehicle had sound system, AC and front head light malfunction. 2- hidden charges at the counter 3 - turned out to be more expensive as expected. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by ANTJE - 06 March 2025
" Easy and good communication. However, please provide clarity regarding international driving permit upfront. "
" Staff was good, vehicle had many bumps but all were recorded and I don't t mind bumps and scratches at all. Interior was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ANDREW - 06 March 2025
" None outstanding "
" Counter service was slow until this was due to difficult clients. Drop off was not clearly signposted otherwise excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by ANDREW - 05 March 2025
" Will definitely use again "
" Very smooth pick up and drop off with car in good working order "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TRISTAN - 04 March 2025
" Overall very good. They gave us quite a beaten up car with a lot of damage surface level and some dents/bumps also. We had to note 15 points of damage over the 4 they had highlighted on the car rental documentation. I sent in 4 emails the following morning with the updated damage. Something I could have done without! Was concerned they were going to be awkward about car return, but assume because of our diligence knew we were not customers who were going to pickup the cost of someone else's damage! "
" Some pressure at counter to upgrade at a cost. Some pressure also to take insurance which I had arranged elsewhere. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by TIM - 03 March 2025
" Good job "
" Efficient friendly service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ARRECIFE, ES - Reviewed by JOSEPH - 02 March 2025
" Experience was fantastic and I would certainly recommend auto Europe and Keddy to friends and family "
" Overall the experience of renting the car was great. Pick up was quick and the customer service representative was very helpful. On drop off the lady was also thorough but did not take too long to compete the checks. I would definitely book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 27 February 2025
" Pleased With the booking, everything was smooth from pick up to drop off. Car was comfortable and clean. "
" Very reasonable, easy to book and handover smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIGO, ES - Reviewed by IGNACIO - 27 February 2025
" Extra insurance provided by Auto Europe was much cheaper than the company providing the car at the airport. "
" Extra insurance higher than the rental cost. Plus another add on fee to cross the border into Portugal. These charges need to be clearer before booking, even via a 3rd party like Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CHRISTOPHER - 26 February 2025
" Disgusting how you rip people off. We bought the top package thinking we were covered for everything. Got to desk and more or less bribed into taking the scratch damage instance that added bother €200plus or they threaten taking €3800 incase of any scratch over 2inches long "
" Absolute rip off- con agents. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by JULIA - 22 February 2025
" You've got a turkey (a bunch of crooks) on your hands here. You need to get this company off your books as they will damage your business as well as their own. "
" Booked a car for £139 in advance. Got stung for another £600 on pick up with a raft of additional charges none of which I knew about in advance. An absolute bunch of thieves and mis-selling of a kind which has been outlawed in the UK since the 1970s. Quite rude staff too. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LAS PALMAS, ES - Reviewed by PAUL - 19 February 2025
" What we learned was not to arrive in the evening at Las Palmas to pick up the car we thought we had hired.... but all they had left were large VWs.... with insufficient instructions regarding how to use the handbrake and noone on duty to ask... "
" Unfortunately having booked a small car when we got to the desk at 7.30pm all they had available were two VWs both very large so was not much fun driving through the narrow streets of the mountains in a huge car!! Also took looking at a utube video to work out how to use the handbrake which was just a switch so again on hills did cause some anxiety..... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by MARTIN - 17 February 2025
" Keddy stinks of goldcar. And I would rather walk then hire of them and keddy I'm very sure you are part of goldcar under a eurocar banner "
" Charge an extra 2.67 euro .. for what.. You company stinks of goldcar "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PUERTO DE LA CRUZ, ES - Reviewed by GEOFFREY - 17 February 2025
" We would recommend the office in Puerto de la Cruz, Tenerife. Small, friendly and efficient. "
" Great customer service, efficient and friendly. If renting from the UK, take your passport in addition to drivers license/credit or debit card when going to collect your car. We were unaware of this requirement (passport is not mentioned on any paperwork) and isn't something we have been asked for in other countries. The lady on reception was very understanding and we called into the office next time they were open. This of course may be a requirement for all rentals regardless if in the EU or not. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NICHOLAS - 12 February 2025
" Great service. Car had a few scratches when we collected but didn't cause a problem when we dropped off. "
" Overall good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LA LINEA-GIBRALTAR, ES - Reviewed by LEE - 16 January 2025
" The office was closed when I arrived. I even provided the flight number yet the booking was still taken!! I had to cancel and rebook with another supplier - not impressed!! "
" The office was closed when I arrived. I even provided the flight number yet the booking was still taken!! I had to cancel and rebook with another supplier - not impressed!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by STEVE - 11 January 2025
" Always give price and options, easy booking process and everything correct on collection. "
" Damage to the underside rear bumper of the car was not point out on collection, (11.45pm) as I was unable to prove the damage was done before collection subsequently I had to pay! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by NARESH - 02 January 2025
" Never receied the car due to delayed flight there after been in contact with Auto europe but this far the customer service has been very poor, contacted twice by telephone and both times the staff were very unhelpful. "
" Never receied the car due to delayed flight there after been in contact with Auto europe but this far the customer service has been very poor, contacted twice by telephone and both times the staff were very unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 19 December 2024
" Great car. Great service. Great price "
" Excellent. As always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RICHARD - 05 December 2024
" see above "
" excellent service, easy pick up and drop off. car ran perfectly but had lots of minor damage to it . definately use this service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by SARAH - 05 November 2024
" Always happy to check their prices and availability - 90% of the time book with them but for some airports, going direct is cheaper "
" There were counter staff in arrivals hall and also passed the customs in the main airport area. There was a queue of people waiting on one side and the person on the other side didn't think to come and help ease that queue. Someone came to them on their side and was served straight away - not a great look of customer service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA CORUNA, ES - Reviewed by SEBASTIAN ANDREW - 04 November 2024
" as per above. collection needs to be much more efficient "
" dropp off was excellent. At collection there was only one member of staff who took 45 mins in attempts to umgrade car/insurance etc . Not great when you spend that much time tocllect a car "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 29 October 2024
" Always easy to book a car on Auto Europe, can easily change car or get refunds as the prices fluctuate. "
" I gave Malaga Keddy/Europcar a second chance and they've blown it I'll never use them again. Always the hard sell for an upgraded car (in the same category I'd booked anyway) and then the scare tactics/lies saying I'll have to pay €1400 excess for each scratch that they deem my fault, which is not true. If I wrote the car off it would be the max €1400 excess not unlimited amounts for each scratch! Queue to get car is always heaving because they're saying the same to everyone. If you fall for the scare tactics it's going to cost you double the rental as well. All a big con. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by CHRISTA - 29 October 2024
" The experience was absolutely horrific, as I lost absolutely everything. I cannot understand how Europcar can rent out a car with that much damage. The contract details did not match the car, but I did not have that information when I signed the contract. I reserved a VW T-Roc and was given a badly damaged Suzuki Vitara which is most certainly not a similar car to the T-Roc. "
" I was given a car that had a lot of damage - according to the staff only small scratches, but in fact huge marks and dents all over the front and side of the car. While we were checking the damage, my handbag and laptop bag was stolen from the car, and we are in no doubt that at least one Europcar employee was involved in the theft, as he was washing a car in a bay immediately behind my rental car. A lot of the damage was only described in Spanish, and may well have been for a completely different car. Also the make and number plate of the car did not match the make and number plate on the contract sleeve nor that of the actual car. Europcar were not at all interested to help in any way. We know where my things were taken, but the police just said that it is a very dangerous area and they would not go there. I sincerely hope that CCTV will prove that Europcar were involved in the theft. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ALMERIA, ES - Reviewed by GARY - 27 October 2024
" Very satisfied "
" Hood customer service at collection. Very helpful. Clean catr. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by HARRY - 26 October 2024
" As above. Charged extra without explanation "
" I can't quite work out why I have been charged an extra £30 on my credit card post drop off without any email or notification. Could you please investigate why? Low recommendation score due to no communication as to why charged extra. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by MARTIN - 20 October 2024
" Other than the overcharge it was a great experience "
" I booked from 9am on 12th to 11am on 17th - 5 days and 2 hours but was charged for 6 days - the counter staff said I had 2 hours discretion so should only pay for 5 days - please refund me 1 day "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 20 October 2024
" Clear and detailed information on website on the various hire options allowing me to select the car and hire company which best suited my needs. "
" Friendly and welcoming staff at airport pick up location very late at night. Appreciated the efficient service at that late hour plus clear instructions. Similar experience with staff at drop off. Car was clen and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOHN - 16 October 2024
" Easy to book. Clear documentation and pick up instructions. Very compeditive on price. Will use again. "
" At pick up keddy/europcar staff very efficient with easy sales style and good english. Car however had small elements of damage not mentioned on agreement could have been an issue on return if not spotted. Car return very efficient no issues. Car itself (opel crossland) not very good to drive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by LUKE - 15 October 2024
" All good with our hire through autoeurope "
" All good with collection and drop off and staff. The car did not have washer fluid when we collected it and the brakes were grating which was concerning. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by PETER - 14 October 2024
" n/a "
" n/a "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JEREZ, ES - Reviewed by RICHARD - 14 October 2024
" Pick up and drop off all went very smoothly. "
" Very friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARETH - 06 October 2024
" Very good "
" Very fast pick up and drop off. Good car that exceeded my expectation for the level of vehicle booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 05 October 2024
" Everything was simple and straightforward as it should be. "
" Everything was simple and straightforward as it should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by GARRY - 02 October 2024
" I'd like to award 11/10 to Rosa! "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PHILIP - 30 September 2024
" No problems. "
" Counter staff tried aggressively to sell us their Insurance even after telling them we had Autoeurope cover. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
IBIZA, ES - Reviewed by RICHARD - 28 September 2024
" Auto Europe always helpful and prices competive "
" Car provided was dirty on the outside and not properly cleaned on inside. Tried to upsell a convertible at counter. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by MICHAEL - 27 September 2024
" As above "
" Excellent in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by RON - 26 September 2024
" Great service from Keddy/Europcar "
" Very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by WAYNE - 25 September 2024
" nice and easy "
" nice and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by MARK - 23 September 2024
" Everything else was OK, apart from the things I mentioned above. (Poor vehicle power; no radio; small unauthorised charge after rental which i will reclaim) "
" Poor vehicle, didn't have the power to go up hills at reasonable speed. (1 litre fiat panda suitable for City driving but I needed to go up the Pyrennes...) Radio didn't work. Was charged an Environment fee randomly after the rental. I will claim back. I don't know if this was the fault of my booking agent or Keddy. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by ALASTAIR - 23 September 2024
" No further comments. "
" They took an 800 Euro deposit which has still not been refunded, even though I returned the car on Friday without any issues. So I'm obviously not happy about that. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by IAN - 22 September 2024
" All fine from start to end. Auto Europe easy to deal with. Quick reply to my one question. "
" Have used before all good no issues, good deal for airport pick up others charge a lot more . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ANDREW - 20 September 2024
" Seamless! "
" Couldn't fault the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 18 September 2024
" Overall very good "
" Pick up and drop off were quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by EMMA - 18 September 2024
" Did what it said on the tin - no complaints! "
" Customer service was great. Easy drop off, enjoyed driving the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 17 September 2024
" Everything was very satisfactory save my comment in 3 above. "
" No one to meet me on return to the airport. So parked car in a return bay and left car key at the check in counter. There was no problem with the car but I would have preferred someone to check and agree the car was o.k. on my return to the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES DAVID - 15 September 2024
" Hassle free and quick, 100% reliable and we will use again, even the return of the car was trouble free "
" We had been travelling since 2am when we arrived at Malaga, we were greeted by A'waro he was brilliant and cheered us up with his helpful and professional manner, we have used other car hire companies before but none were as good as Keddy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by RACHEL - 12 September 2024
" Very positive "
" Very positive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ARRECIFE, ES - Reviewed by MARIUSZ - 08 September 2024
" @#@#@#@ "
" @@@@@ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by FRANCISCO - 07 September 2024
" I Have been renting for many years but this was the best ease straight forward "
" Ease to go through with the information for the renting no hidden prices definitely very professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by FRANCIS - 07 September 2024
" Utter disgrace. "
" Absolutely appalled. Although buying extra protection online, this counted for nothing wih Europcar who I then had to pay an extra £300 with for protection. Even though I had specifically paid for extra protection online. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by CRAIG - 03 September 2024
" 2 identical cars were booked, we were given 2 different cars. Cars were not ready on arrival, we had to wait for them being cleaned and then both were at different locations and we could not leave the airport together. At drop off we could not get to the desk as it was so busy and had to leave keys in drop box without being able to sign off on the cars condition as there was no available staff to do so. "
" 2 identical cars were booked, we were given 2 different cars. Cars were not ready on arrival, we had to wait for them being cleaned and then both were at different locations and we could not leave the airport together. At drop off we could not get to the desk as it was so busy and had to leave keys in drop box without being able to sign off on the cars condition as there was no available staff to do so. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by NATALIA - 01 September 2024
" Flight time changed after booking made. Called auto Europe to correct as I was unable to change online (entering info but not saving) I was told I couldn't and would now have to pay 900£ for a new car hire. Called Europcar directly and they put a note on the system and said it was no problem. I feel auto Europe were trying to scam money "
" Car was not cleaned properly and had no liquid in windscreen wipers and there pressure wasn't correct. Apart from that car was fine. Discrepancy on return, trying to charge for a mark that was there on pick up but was originally told that it was less than 2cm so wasn't marked on paper. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by AVRAHAM - 31 August 2024
" The lady at Europcar who we returned the car to at the end of the rental was so lovely and super friendly - she should be promoted! 10/10. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOSE GABRIEL - 26 August 2024
" Insurance conditions were abusive and car was all scratched and without filling in the liquid for window wash "
" Good experience but insurance they offered to cover the car was totally abusive - with price 3x of what we paid for the car, wouldn't recommend it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALMERIA, ES - Reviewed by ROGER - 23 August 2024
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by DARREN - 22 August 2024
" Booked on line with added insurance When I picked up the car all they were interested in was trying to scare me into buying more insurance and a bigger car Some of the worst service I have ever experienced Car had multiple dents and scratches which then concerned me even more after the hard sell and scare mongering that I was going to get charged for something that wasn't my fault "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by ANTHONY - 21 August 2024
" Cramped with 4 adults and 2 children. One small case had to left behind "
" Even though we had taken out full insurance we had to take more insurance out at Europcar. The vehicle although had 7 seats was not big enough for 6 people and 6 SMALL CASES, the car I booked and paid for sat 7 plus 2 Big cases. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LA CORUNA, ES - Reviewed by PATRICK - 18 August 2024
" My experience with Auto Europe has always been good. My issue on this occasion is with the provider who were awful. "
" On collecting the car I found the staff rude and very keen to pressure me into buying additional insurance. Despite detailing my planned trip across one border and being sold insurance which I was assured would cover me, I found additional charges when I arrived home which were double the price of the car hire. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ALMERIA, ES - Reviewed by ANTHONY - 16 August 2024
" First time I've used this firm and it won't be the last. Fast and effective, the whole experience was great ☺️ "
" Easy and straightforward to deal with. Insurance deposit release within a couple of days of return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PETER - 12 August 2024
" Overall a good experience, booked with what I thought was a budget price, but was really top quality car and ended up with Europcar - a well known brand. Bought excess insurance via AutoEurope cant comment on this as luckily I did not have any claims to make! "
" Great quality car, much better than I was expecting! Only downside was that the collection experience was not great. Very slow at the desk, and tried to upsell me - car, fuel, insurance and breakdown cover. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by CHRISTOPHER - 12 August 2024
" Excellent service!! "
" Very helpful, minimal upselling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MYRA - 31 July 2024
" As above "
" All smooth and efficient thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by MARK - 21 July 2024
" Easy "
" Took a few minutes to find the rental desk - it's Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 16 July 2024
" see 3 above "
" i was charged £150 for "family pack" i didn't have. I now have to get it refunded which is not satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by IAN - 14 July 2024
" Quick pickup and drop off - decent car if a little dented but no issues on drop-off "
" Only issue was a lack of tyre sealant in the boot "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by DAVID - 01 July 2024
" Auto Europe efficiently dealt with slight time change as BA cancelled our flight and booked us on to a later flight "
" No problems at Airport for collection and drop off Did not have to queue, very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 01 July 2024
" Possibly the best rental experience I've had in forty years of travelling. The facilitator at the Europcar counter showed me how to log in and select a queue position and was polite, helpful and professional. Your customer representative, Sukeina, was a delight. Courteous, friendly, good-humoured and efficient and she didn't apply hard-sell techniques when offering additional insurance cover (I had my own arranged through a broker). The vehicle she allocated me was almost brand-new and was absolutely immaculate. Returning the vehicle was simplicity itself, with a polite and friendly rep checking me in and confirming instantly that there was no damage and that the fuel tank was full. All in all a very impressive experience. Please extend my thanks to your team. "
" Possibly the best rental experience I've had in forty years of travelling. The facilitator at the Europcar counter showed me how to log in and select a queue position and was polite, helpful and professional. Your customer representative, Sukeina, was a delight. Courteous, friendly, good-humoured and efficient and she didn't apply hard-sell techniques when offering additional insurance cover (I had my own arranged through a broker). The vehicle she allocated me was almost brand-new and was absolutely immaculate. Returning the vehicle was simplicity itself, with a polite and friendly rep checking me in and confirming instantly that there was no damage and that the fuel tank was full. All in all a very impressive experience. Please extend my thanks to your team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by BRUCE - 28 June 2024
" Competitive price, good range of cars and simple to book on line with no hidden costs. "
" Quick and easy to check in and collect the car. Car clean and in good condition. Just parked car and dropped key off at end of rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by ANGUS - 23 June 2024
" Good experience, excellent car "
" Great car, service, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 11 June 2024
" I always use Auto Europe, it's simple to book, easy to see all the hire prices across all providers and available car classes. You can make as many changes to the car as you like when the price improves or cars become available. "
" Extremely slow pickup; approximately an hour wait even though there were only 3 people ahead of me. This was due to the persistent hard sell tactics on car upgrades and insurance, all costing hundreds of pounds more than the hire cost through Auto Europe. When refused staff claimed Auto Europe's cover wasn't worth the paper it was written on and I would be liable for thousands in excess. These fear tactics don't work on me but I can see how it would on others. The car itself had plenty of damage and I had to take photos of every panel to make sure I wasn't held responsible for it. It clearly has had a hard life even though it had done under 60k kms. Drop off was quick albeit impolite and I made sure I was there for the inspection to make sure I wasn't made liable for the existing damage. Not a great experience. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
SEVILLA, ES - Reviewed by ANDREW - 03 June 2024
" Excellent "
" Efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GERONA, ES - Reviewed by CLAIRE - 28 May 2024
" Not happy about a late fee being added as my fougtt ur was delayed "
" My flight was delayed I got charged a late fee which I don't think I should of had to pay it wasn't my fault we were late and if the person in front didn't ask 10000 questions we wouldn't of got the charge either not impressed "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LUCA - 22 May 2024
" Drop off very disappointing "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BENIDORM, ES - Reviewed by MICHAEL - 21 May 2024
" See above "
" Great experience from start to finish. Belem was extremely helpful. Probably the best car hire experience we've ever had. Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALAMANCA, ES - Reviewed by MARTIN - 17 May 2024
" Helpful staff and efficient drop off "
" The car in Salamanca was an MG which had had plenty of damage. It did not have a sat nav and we could not get my phone to connect. A member of staff came out to fix the problem which was the quality of the connector lead we had. The car appeared old with a hole worn in the carpet but went OK. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MICHAEL - 13 May 2024
" Efficient and polite "
" Efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 10 May 2024
" Ludicrous check in. Really rubbish car offered but it was new and clean. Why is car rental so stressful and time consuming "
" The paperwork instructed me to go to the Eurocar desk at arrivals. It was the furthers desk and I had a lot of luggage. This was time wasted as I was redirected to the car park 1st floor. Other rentals were on the ground floor. Only one elevator was working. Very slow progress. There was a ridiculous check in process. It wasn't clear the first 2 people I met were employees. They seemed to be teenagers chatting and fiddling with phones. The waiting area seemed unnecessary. Finally the check in counter did not listen and told me I would not fit my luggage into the car I'd requested and paid for. This was despite stating I'd done the exact journey in the same size car many times over the past 20 years. A larger SUV was offered for the same price. However, it was too big for the narrow streets and limited parking options at my destination and the boot was higher and uneven making loading luggage more difficult. Rear view mirror was completely obscured. SUVs are very poor cars. Too big, too heavy and very poor for the environment. I was annoyed. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ROBERT - 04 May 2024
" Not happy with the service of Keddy!!! "
" We had much smaller car what has been advertised to us, and what we thought we will get. The car boot was small which meant we had to have bags between our feet. Not comfortable at all. We had to put suitcase between two car seats where our kids sat. Not safe either! Not happy with the car at all!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LA LINEA-GIBRALTAR, ES - Reviewed by NIGEL - 03 May 2024
" Would use again "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MARTIN - 01 May 2024
" All ok "
" Staff very polite and helpful "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by ELENA - 16 April 2024
" Very good service and efficient car "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PETER - 14 April 2024
" Smooth efficient service "
" Clean cars efficient return car check and final invoice "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 03 April 2024
" Efficient, speedy and friendly pick up at the airport. "
" Drop off wasn't great. People not dealt with in order of arrival and no communication as to what was going on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by LAWRIE - 27 March 2024
" Good booking & collection process but clarity on existing damage was missing and was just asked to take photos as it was dark. "
" Damage on the vehicle on arrival. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by GREGORY - 25 March 2024
" We would like to make an official complaint with regards to our recent car hire . We arrived on nightfall on 26th Feb to collect our car. The agent convinced us to upgrade our cover and we were told our car was changed to an SUV. However, on our drive to correlejo that evening, whilst having to negotiate driving in the dark on the right hand side of the road, we started having concerns because the car was difficult to put into gear and upon approaching roundabout's, the car would not change gears, causing the engine to falter , to our consternation. On our next attempt to use the vehicle it quickly became apparent there was a serious mechanical issue causing us to pull over as soon as we were able. We then tried to ring the number provided in our contract but nobody answered and answerphone message was in Spanish so we could not understand. After several attempts to contact Europcar but to no avail, we were forced to abandon our plans and drive back to the airport to make contact with an agent, with the car failing at several roundabouts during this journey. Upon arrival at the drop off at the airport, our first contact was with a Gold Car agent who recognised this car and knew it had problems. We are extremely unhappy that we were placed in a position of danger by being given an unsafe car. This is unacceptable as surely all cars should be thoroughly serviced and inspected after each rental? We would like this to be taken seriously with an appropriate response "
" We would like to make an official complaint with regards to our recent car hire . We arrived on nightfall on 26th Feb to collect our car. The agent convinced us to upgrade our cover and we were told our car was changed to an SUV. However, on our drive to correlejo that evening, whilst having to negotiate driving in the dark on the right hand side of the road, we started having concerns because the car was difficult to put into gear and upon approaching roundabout's, the car would not change gears, causing the engine to falter , to our consternation. On our next attempt to use the vehicle it quickly became apparent there was a serious mechanical issue causing us to pull over as soon as we were able. We then tried to ring the number provided in our contract but nobody answered and answerphone message was in Spanish so we could not understand. After several attempts to contact Europcar but to no avail, we were forced to abandon our plans and drive back to the airport to make contact with an agent, with the car failing at several roundabouts during this journey. Upon arrival at the drop off at the airport, our first contact was with a Gold Car agent who recognised this car and knew it had problems. We are extremely unhappy that we were placed in a position of danger by being given an unsafe car. This is unacceptable as surely all cars should be thoroughly serviced and inspected after each rental? We would like this to be taken seriously with an appropriate response "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by KIM - 17 March 2024
" Not great getting another bill as I checked the vehicle over and never saw any damage to the wheel hubs "
" I was not offered a walk round of the vehicle when I returned it and was shocked to receive another invoice for some damage to the wheel hub..... Yes that old chestnut... After speaking to others it seems that this happens a lot ...... Scam?! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by JAMES - 17 March 2024
" A unsatisfactory experience "
" Car was not ready for collection, staff were very rude and unhelpful. Car had not been cleaned and was filthy. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
VILANOVA I LA GELTRU, ES - Reviewed by CLIVE - 15 March 2024
" A good reliable company, great collision damage cover. Fair prices and strong commercial muscle. "
" Very impressed with local manager, friendly, efficient a credit to the company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DEREK - 12 March 2024
" We had a good experience and no problems with the rental and our initial contact at the desk was with Nayouli who was really pleasant to deal with and even gave us some excellent restaraunt recommendations near our route. "
" The staff were helpful at the autoeurope desk and even gave us a slightly upgraded vehicle. it did have a few dents and scrapes but was a sound vehicle. We were advised to make sure we took photos just in case there were any issues afterwards. I did this at the start and end of the rental. The fuel gueage wouldn't register full at the end but we showed the receipts where we had just squeezed in the fuel to the top and there was no problem. Our initial contact was with Nayouli who was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by CHRIS - 25 February 2024
" Very easy "
" Nice motor "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CARL - 23 February 2024
" Collection was swift, car was clean and tidy. However, to send photos of damage caused after it was dropped off is totally unacceptable. "
" The car was dropped back , and i was asked to put in on the main road facing the on coming traffic as there were no spare bays, i then received an email showing damage which was caused after i dropped the car off. - Not Happy at all about this and will accept no responsibility. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARTYN - 23 February 2024
" All fine. "
" A little bit too long waiting at collection and too much attempted upselling. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 15 February 2024
" Overall, very good service. "
" Despite filling the car up with petrol at the junction 2 MILES down the road , I was still charged for for fuel as the estimated range in the tank was short of the target 590miles. This was because of poor fuel economy in the last few miles due to traffic. I was very disappointed as I had tried hard to look after your car and fill it with fuel. I don't think your representative understood how the range of the car is calculated. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by GARY - 11 February 2024
" Good car to hire but several dents meant time needed to double check the paperwork and reporting back everything so to ensure was correctly noted. "
" Very efficient counter staff once located the office as was closed in terminal 2. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MADRID, ES - Reviewed by ROCIO - 07 February 2024
" The car was in very bad conditions (low pressure tires, phone charger socket not working etc) "
" The car was in very bad conditions (low pressure tires, phone charger socket not working etc) "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by MARTIN - 02 February 2024
" Excellent generally. "
" Very happy all round .. slight delay handing vehicle back though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PETER - 01 February 2024
" I would never recommend autoeurope as long as you continue to host Keddy/ Europcar on your site. I am going to try my best to alert any potential customers to this sham of a car hire company. By the way Trustpilot, although not perfect, gives a more balanced view of Keddy than your or any other host site. Take my comments seriously? We,ll see if anyone from your company gets back to me that is if you even read this . "
" Keddy/Europcar are a disgrace. Devious tactics design to extract as much as possible from customers. I was charged for an existing scratch due to the fact that according to staff at Europcar right in their world is left! I saw the existing scratch when I picked the car up and it was noted that it was on the rear of the right hand bumper but when I returned the car the surly inspection agent told me that their version of the right of the vehicle actually meant left of the vehicle. Subsequently I was charged 127 Euros for existing damage. I don't why I,m bothering writing this it's not as if your company are going to do anything about this joke of a company. Never again with Keddy/Europcar and never again with autoeurope as you are enabling this bunch of con merchants by hosting them. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by SHARON - 31 January 2024
" Not sure why I have had 2 amounts of £1.56 deducted from my credit card since returning home and no explanation what they are fir "
" Not sure why I have had 2 amounts of £1.56 deducted from my credit card since returning home "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADRID, ES - Reviewed by IAN - 26 January 2024
" I hired an electric Fiat 500 and was really excited to try one. Sadly it was an awful experience as it was virtually impossible to charge. The lead in the back of the car was broken and no one told me how difficult it would to use a machine in Madrid. I had to download an app but the app was wanting a Spanish address which I couldn't give them. I only got it charged by a very gentleman from Madrid who did it for me and paid. Amazing that no one beforehand or on the EuropaCar desk warned me. Plus the car charge didn't last very long and I was always worried that I would run out. Really bad experience "
" I hired an electric Fiat 500 and was really excited to try one. Sadly it was an awful experience as it was virtually impossible to charge. The lead in the back of the car was broken and no one told me how difficult it would to use a machine in Madrid. I had to download an app but the app was wanting a Spanish address which I couldn't give them. I only got it charged by a very gentleman from Madrid who did it for me and paid. Amazing that no one beforehand or on the EuropaCar desk warned me. Plus the car charge didn't last very long and I was always worried that I would run out. Really bad experience "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by BADEA - 06 January 2024
" Very good experience . "
" Very serious company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PETRA - 05 January 2024
" Smooth operation. "
" All went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ISTVAN - 04 January 2024
" Very friendly but slow at counter "
" Car was clean but very stinky. Likely car was taken before by chain smokers "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by JOHN - 04 January 2024
" When we took faulty car back the staff dealt with problems straight away and we was totally happy with result. "
" The car seemed ok to start but upon driving it really was apparent it was not. The clutch was no good. Could not get into 1/2 gears. Had real trouble driving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by ANDREW - 02 January 2024
" I have just checked my credit card and have been charged twice. Initially £216 by auto Europe then £257 keddy. Please can you arrange a refund asap "
" I have just checked my credit card and have been charged twice. Initially £216 by auto Europe then £257 keddy. Please can you arrange a refund asap "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by CORAL - 01 January 2024
" I was nervous about leaving the hire car anywhere it could be damaged as the hire company basically slated your insurance cover. "
" Europcar said that I didn't have insurance and tried to sell me some. I told them I paid extra with you to have full cover. They told me that you wouldn't pay me if I had an accident without their insurance. I didn't buy from them, but was made to feel very unconfident during my hire. I think you should make us aware that hire companies aren't happy with us buying insurance from a third party. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ELLA - 30 December 2023
" Returned the car in perfect condition, was told there that we'd get our full £290 deposit back, a week later we've only received £89 back!? We are owed £200. "
" Returned the car in perfect condition, was told there that we'd get our full £290 deposit back, a week later we've only received £89 back!? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALMERIA, ES - Reviewed by EDWING - 08 December 2023
" This one and the past ones , was good , we never have a problem "
" Very smooth and quick. We already booked another rental for next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by ALLAN - 02 November 2023
" Not what i expected this being a second rental from KEDDY in the same month as last year. "
" Picked up the car, when I checked it there was a damaged wheel trim on the passenger front wheel I went back in to the office with the photographic evidence for the lady who did the paperwork .having been told I had to send an E-mail and photograph of the unlisted damage , I insisted she put it on your system and the paperwork listing the damage on handover I am holding awaiting a reply that I have also sent the photo of damage via E-mail. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by LESLEY - 30 October 2023
" Disappointed I had to pay insurance twice "
" I paid full insurance to you on booking . On picking up the car I was told the insurance I paid to you was not effective to Europe Cars. I therefore had to pay insurance again to Europe Cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by CHRIS - 28 October 2023
" Paid for a hire car! Turned up at the check in desk and the rude guy at the till tried to sell me another insurance which I had already paid for the premium insurance through keddy. He advised that this wasn't going to cover me if I had an accident Then refused to give me the car! Disgusted with both keddy and auto Europe and am still yet to receive a refund which keddy told me I would recieve. Appalling "
" Not at all helpful on the phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by DAVID - 27 October 2023
" Very easy and efficient and would use again "
" Very easy and efficient and would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DEBORAH - 27 October 2023
" I would happily recommend "
" everything was great and I was very happy with the car and the service I received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by SARAH - 19 October 2023
" Comments above about AutoEurope not Keddy. Appalling customer service by AutoEurope unfortunately reflects on Keddy. "
" When I went to collect car, counter closed and left at airport at night disabled travelling alone without transport. Not very happy and made me ill. I still paid for an extra day which I didn't have car. When I went to return car which I managed to sort out the next day I wanted to speak to staff but she was on the phone and waved me to leave keys as she was busy on call, therefore I couldn't explain what had happened. Not happy with customer service - absolutely appalling. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PUERTO DE LA CRUZ, ES - Reviewed by THOMAS - 14 October 2023
" Everything went fine. Did not encounter any problem whatsoever. "
" Hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PENELOPE - 12 October 2023
" Easy to use and everything went well "
" Very happy with the service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARBELLA, ES - Reviewed by ANTHONY - 12 October 2023
" Car was supposed to be full to full but was only 3/8 of a tank when I collected, and I was also told there was no damage but there were multiple scrapes and 3 or 4 dents, plus the rear parcel shelf was broken. Other than this the car was good to drive and economical. I returned it in the same condition and, after inspection, this was accepted and everything was concluded successfully. Overall a good hire. "
" Car was supposed to be full to full but was only 3/8 of a tank when I collected, and I was also told there was no damage but there were multiple scrapes and 3 or 4 dents, plus the rear parcel shelf was broken. Other than this the car was good to drive and economical. I returned it in the same condition and, after inspection, this was accepted and everything was concluded successfully. Overall a good hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PHILIP - 09 October 2023
" First class, no problems. "
" First class, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by STEPHENIE - 08 October 2023
" Lorenzo was fantastic. After a 7 hour flight delay arriving Mahon at 1am the airport kiosk had closed and we could not collect and we had to taxi to the resort. Lorenzo was kind and helpful beyond expectation and made arrangements for us to collect at Cala Blanca so we did not have to go all the way back to the airport. He could not have been more helpful and we really appreciated that. Thank you. "
" We had no direct dealing. The car was just right for our needs and in very good condition internally. Some dents and scratches on the outside but nothing to distract from use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LA LINEA-GIBRALTAR, ES - Reviewed by CHRISTOPHER - 06 October 2023
" Very competitive. Would prefer full to full for fuel, not 5/8. "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BENIDORM, ES - Reviewed by DEREK - 29 September 2023
" It was ok "
" Staff were good but the vehicle wasn't, the rear of the car was bashed in and the lights broken. drivers side had huge scrape down side. did tell staff but said lights work so it's ok. Wasn't a good feeling driving this car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by CHARLES - 14 September 2023
" ? "
" Very helpful lady at the desk. Very efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FEDERICO - 13 September 2023
" Great experience overall "
" Extremely helpful at sales desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MARTYN RODERICK - 10 September 2023
" You guys were good but the rental companies are not! "
" The car was severely damaged when we picked it up but not recorded. Fortunately, we checked and went back to the counter. They simply told us to phone their head office in Madrid. We did and they said it was recorded. When we dropped it off they claimed we did the damage and a massive argument ensured. I had photographic evidence when I picked the car up, so eventually they backed down. Very stressful and a holiday spoiled! "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LA LINEA-GIBRALTAR, ES - Reviewed by EOIN - 07 September 2023
" As above "
" Very helpful staff at pick and drop off. Good rental cost and easy to sort "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAREN - 05 September 2023
" Fine apart from collection "
" Flight was delayed by 45minutes, rental desk was closed when we got there. Would have been very tight even if not delayed. Cost me £60 for two taxis as there were 5 of us "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA LINEA-GIBRALTAR, ES - Reviewed by FRANCIS - 03 September 2023
" Very quick and effocient great car "
" Very quick and efficient- great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by KARLA - 26 August 2023
" All good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JULIAN - 15 August 2023
" Just the issue as mentioned in 3 of being given inaccurate instructions on where to pick up the car. Its not a big deal, there are shuttle buses connecting the terminals. But would have been simpler to collect it from the one where I landed. "
" It was fine, though there seems to be a communications issue beetween them and yourselves, and an inconsistency in their approach. I arrived at their desk in terminal 1 Barcelona airport to be told the car was actually at terminal 2. The paperwork I had from autoeurope explicity stated pick up from terminal 1. They said as I had flown in on Easyjet to terminal 2 pick up would have been from there. Anyway they organised a different car which I then took from terminal 1. I asked if I should bring it back to terminal 1, they said yes. However when i returned the car, they said I could have dropped it at terminal 2 after all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CHRISTOPHER - 04 August 2023
" I often use Auto Europe to book rental cars from the big US rental car firms in North America (US & Canada) and I have never encountered problems with any of the large US hire car firms. This is the worst hire car experience that I have ever encountered. Given the BLATANT lies that the Keddy drop-off employee made, I am making a formal complaint. UP until this car rental experience, I have always been very happy with Auto Europe's service and up until this terrible experience (which ruined y holiday), I would have given Auto Europe a rating of "10" in box "4 HOW LIKELY ARE YOU TO RECOMMEND AUTOEUROPE TO A FRIEND". If my complaint is not dealt with then I would feel I would remove the rating to "1 – NOT AT ALL LIKELY" as I would be left with the belief that Auto Europe does not in fact care about its customers and therefore I would not be able to recommend Auto Europe to any of my family or friends. Can you please call me on +44 7776 397 197 so that we can discuss. I look forward to hearing from you. Thank you, Chris Worcester "
" The car was damaged when I picked it up. I took photographs to prove this. When I dropped the car off the Keddy employee said there was damage to one of the wheel rims. When I said the wheel was like this when I picked the car up, the Keddy employee said he would remove the scratched wheel from the drop-off report and that I did not need to sign the report as he would take care of it and I could leave to catch my plane. This was a lie. He then added a second item of damage to the car, scratches on the tailgate of the car – in fact, like the scratch on the wheel, these scratches were on the car when I picked it up and I have photographs to prove this. When the drop-off report was emailed to me it said that I had refused to sign the drop-off report. This is a blatant lie as the Keddy employee said that it was not necessary for me to sign and that he would take care of it, and that there would be no items of damage on the drop-off report, as I had returned the car in the same condition as when I took it. I have a witness who was present throughout the drop-off process. I will NEVER use Keddy or EuropeCar again. I frequently use Auto Europe to book rental cars from the big US rental car firms in North America and I have never encountered problems with any of the large US hire car firms. This is the worst hire car experience I have ever had again. This is a formal complaint, especially given the serious lies that the Keddy employee made at the drop-off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MURCIA, ES - Reviewed by ROBERT - 27 April 2023
" No further comments. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ALAN - 25 April 2023
" This is my 4 th booking this year with keddy "
" They don't push you for extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SANTIAGO, ES - Reviewed by JORGE - 11 April 2023
" Again, customer service could improve. Good manners and show that they want to be at work, please. "
" Staff at Santiago Airport were amazing and excellent. Called Customer Services and they weren´t good at all, unfriendly, unkind, didn´t want to be there. I must insist this was on the phone only, staff at the airport were so lovely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MICHAEL - 07 April 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RONNIE - 01 March 2023
" 2 hour pickup time was a bad start Car was marked with 7 or 8 dents/scratches so looked bad but ok in hand back "
" Ok except for wait time for pickup "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CARTAGENA, ES - Reviewed by ARNOLDUS - 18 February 2023
" See comments in box 3 re Keddy Experience. I used to be a very happy Auto Europe customer. I trust you can see on your system that I have rented cars on multiple occasions over the past years. This most recent experience however has made me doubt that Auto Europe can actually deliver excellent customer service in case something goes wrong. Can you reinstate that trust by resolving the issue caused by your subcontractor not fulfilling the agreed contract? "
" The reason I am totally unhappy about this rental is that the rental office you selected for my contract was not open at all. I made an expensive taxi trip to this office only to find it was closed (despite your order confirmation). When trying to phone the Keddy/Europcar numbers on the door/in the contract none of them seemed to be in service. Only once I phoned the Auto-Europe UK customer service number did I get to speak to a consultant who however was totally unable to help me. Her only suggestion was that she could cancel the contract and I would get refunded (all details should be in my contract file on your system). I was also told by your agent that any expenses made would be refunded by Auto-Europe. As I was unable to find an alternative rental in Cartagena, Spain I had to pay for a taxi to take me back to my temporary address in San Pedro del Pinatar. I managed to secure a rental the next morning in Torrevieja, however at additional cost for rental and yet another taxi ride in order to collect the car. In total I have spent more than 150 additional Euro's in order to get a similar rental arranged solely because of Auto Europe not being able to fulfil the agreed rental. Emails regarding wanting to make a claim and requesting all data you keep on your system regarding this contract to both your customer service and your GDPR team have remained unanswered. The only thing positive to report so far is that indeed my original rental fees have been refunded. However not a sign of wanting to accept liability for the additional expensed I incurred. How do I claim the additional expenses? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by RICHARD - 04 February 2023
" Always use Auto Europe ( and will do again), but in future will make sure vehicles aren't provided by Europcar / Keddy. "
" Worse car hire experience I have ever had. Went to terminal 2 to collect and was told car was at terminal 1.......wasted over an hour on shuttle bus to get to T1, to be told car wasn't there !!!!!! After insisting we weren't prepared to go back to T2 a vehicle miraculously appeared. We were then told it was a newer automatic version and would cost more......we refused and went to collect vehicle. Over 30 dents / scratches on vehicle and warning lights on dash as soon as we pulled away ( tyre pressure). Paid extra money for snow chains that when we went to use were damaged. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by NEIL - 23 January 2023
" I was offered an upgrade at 15 euro more for the duration but it turns out it was per day, and had I known that I wouldn't have upgraded, the car was tatty and dirty. Not the best experience, In the past I have been happy but this was not a great experience. "
" I was offered an upgrade at 15 euro more for the duration but it turns out it was per day, and had I known that I wouldn't have upgraded, the car was tatty and dirty. Not the best experience, In the past I have been happy but this was not a great experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DAVID - 30 December 2022
" We would like our refund "
" We are waiting for our refund. They didn't have an available car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ARTHUR - 29 December 2022
" I have no issues with Autoeuropa as we have used them so many times but we would never use Keddy again. "
" Just took so long to get car. All they wanted was to sell us upgrades and extra insurance which we had already paid up front. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TORREMOLINOS, ES - Reviewed by MARTIN - 29 November 2022
" I feel cheated on both counts "
" I purchased additional compressive insurance at booking to find out that I had to pay onother £50 on collection to cover the excess which I thought I had already paid for. I filled the car at the petrol station just round the corner before returning but got charged for an additional 6 ltrs when I got home. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTON - 20 November 2022
" When I got into the car it was all fine. The adblue indicated 2000km before filling. After 600km it dropped down to 400km and warning lights came on about the adblue. I went and filled it at a cost of 26.84 Euros. This should be full and not just about empty when I picked up the vehicle. Disgusting!!! "
" The counter staff in the terminal were friendly, but as usual want to sell you insurance, even though I had the full insurance. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by JEFFREY - 16 November 2022
" Travel abroad and rent a car about 4/5 times a year, always book via auto Europe. I'll find a website very competitive if not the best for price even using the rental cars own website with a loyalty card I normally find auto Europe still cheaper. "
" Pick up fine no queue dealt with quickly and efficiently. Return different matter no one to be found 10am, there are many issues with returning cars i.e. fuel, missing spare or jack and even missing parcel shelves. I would've preferred to have seen someone rather than going back into the terminal and handing over the key in. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by EDWARD - 14 November 2022
" Good car. Economical on fuel "
" Good car. Staff helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAELA - 02 November 2022
" Disgraceful conduct by Europcar at Palma airport "
" They are trying to charge for damage we did not cause. I am disputing this and have photos to prove the damage we are claiming was on the car when we collected it. Disreputable thieves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PAUL - 24 October 2022
" Overall, a reasonably good experience "
" Overall good experience, just a bit disappointed with the emphasis placed on trying to sell extra insurance and being told that the Autoeurope insurance was not valid with Keddy "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by NATAN - 24 October 2022
" Auto europe are good as always "
" Finding europcar desk in barcelona station was a nightmare and finally getting there with a big havy lougage was very chalenging. Very bad access. Except for that everything else went smooth. The car was very good, we had to fill some air in one of the tyres though "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IANCU - 24 October 2022
" very pleased "
" very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 23 October 2022
" Easy and enjoyable "
" A nice new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 08 October 2022
" Everything was good Thank you. BUT expensive ! "
" Everything was very quick and easy. Very good car almost new , and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by KEVIN - 02 October 2022
" Easy "
" All smooth and well organised it's Europcar desk anyway "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 25 September 2022
" I would recommend Auto Europe because they were £300 pounds cheaper than Rental Car.com for the same vehicle without the hassle. "
" We arrived to be told the car we had ordered and paid for was not available and told there is only 3 of you so why do you want a big car? We were offered 4 alternatives, 2 smaller at no extra cost and 2 at extra cost - no free upgrade was offered. We as a family where VERY disappointed - plus the vehicle we where given had more bumps on it than a dodgem car!!!! and what a good job our son took a video of the vehicle before we left the airport as when we returned it we could prove the state of the vehicle was as we picked it up. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LA CORUNA, ES - Reviewed by ROY - 08 September 2022
" Really easy and straight forward "
" Really easy and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DAVID - 05 September 2022
" We waited a while to pick the car up even though we fill in all info up front. I don't know why there is so much tapping on the keyboard as they should have all the details. I was then shown to another pick up car counter to wait for the vehicle. When I complained for waiting an 1hr to pick the car up from arriving at the car hire station. Then told the car was over in bay 4. It could be made a lot slicker in my opinion. "
" We waited a while to pick the car up even though we fill in all info up front. I don't know why there is so much tapping on the keyboard as they should have all the details. I was then shown to another pick up car counter to wait for the vehicle. When I complained for waiting an 1hr to pick the car up from arriving at the car hire station. Then told the car was over in bay 4. It could be made a lot slicker in my opinion. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by COLIN - 05 September 2022
" Good price, straight forward booking process "
" Very friendly staff. Professionally operated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 31 August 2022
" Service was good and we did not have to wait too long to get the keys for our car which was pleasing after a delayed flight "
" We were offered an upgrade to a larger automatic Seat Ateca for 7 Euros a day. I was not aware of what a Seat Ateca was, but was attracted by it being automatic. On seeing the car we also found it was larger than what we had booked, so we were very pleased to have the opportunity of the upgrade. Service was hadled well and the car was clean. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DAVID - 20 June 2022
" Very positive but 300% more expensive than previously "
" Great vehicle! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by NICHOLAS - 08 June 2022
" Easy to use website, good emails "
" Pick up experience very good, upgraded car brand new, also excellent. Lady at pick up told us it would be cheaper for them to refill the car on return which sounded unusual but given current high prices I accepted. Dropped the car back on Sunday 5th, was inspected, no damage issue that I am aware of, but have been inexplicably charge £159 without any explanation. Seems far too high to be half a tank of petrol. Have queried this with europcar and been told 7 days to respond! Poor end to an otherwise positive experience and won't use them again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ROB - 06 June 2022
" Easy online booking and communication "
" No hassles, quick & easy check in and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 31 May 2022
" Not complaining but I don't understand why Keddy charge £100 less than Europcar and yet I deal only with Europcar personnel at Almeria airport. "
" Dealt totally with Europcar people at check in. Never met anyone sporting Keddy logo or a Keddy rep. However pleased to book with Keddy since they quoted much less than Europcar. Disappointed that no one was present at car drop off point to verify that the tank was full and there was no damage to the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by TERENCE - 12 May 2022
" Simple easy and flexible "
" Europcar service . Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERENCE - 10 May 2022
" Simple easy and flexible "
" Europcar service . Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by GREGORY - 08 May 2022
" Really unpleasant. I admit, I made a mistake with the dates and arrived a day late but to be charged another rental amount for the same car is absolutely outrageous and mean I will never use keddy or Auto Europe again. "
" As per my email ... they cancelled my reservation and proceeded to tell me the only way to get my car was pay for a new reservation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by MARK - 05 May 2022
" As said in comments above feeling ripped off would appreciate a reply "
" Charged £258.27 when Booked paid as of 31/1/2022 when arrived home £381.87 taken from credit card 30/4/2022 when car was returned in perfect condition total of £640.14 how can this be value for money please tell "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 04 April 2022
" overall very good "
" car was damaged in more places than suggested "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VALLADOLID, ES - Reviewed by RICHARD - 17 March 2022
" Very professional and friendly. Staff spoke some English which was helpful. No issues. "
" Nice upgrade to Skoda Kamiq from Seat Leon. But only USB connections were USB-C. Staff loaned a 12V adapter. Kamiq had some problems with Apple Car Play connectivity but mostly ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MARK - 16 March 2022
" It was a very smooth experience with the staff making the difference "
" overall very good. The car was brand new, but had a leek from the roof on to the gear stick. The staff were all very good and professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by STEPHEN - 15 March 2022
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MANDY - 11 March 2022
" All perfect "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 30 December 2021
" Flight was delayed so had to pick up car next day. Both Auto Europe and Keddy very accommodating "
" Flight was delayed so had to pick up car next day. Both Auto Europe and Keddy very accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LESZEK - 30 November 2021
" My only complaint is that I did not realize that the company is part of Eurocar . The sign was quite small. Otherwise everything was perfect. "
" The man at the counter was very pleasant and helpful,no pressure to take any extras . Straight forward good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 30 November 2021
" The Attendant, Vivean ( hope I got her name correct) was first class and very helpful, polite and courteous. I did not catch the name of the young lady who booked the vehicle back in on return but she was also very polite and courteous. Both a credit to the Hire Company. "
" Excellent service as usual. Simple easy to follow booking in process. Vehicle as always very good standard and immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMON - 25 October 2021
" Excellent "
" Good experience. No rip off charges. Reasonable price for upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by GERALD - 05 October 2021
" Having used your company for abou ,10 years now have always been happy with service provided and will continue to use in future "
" Very good speedy service I was a little disappointed with the vehicle as I had ordered a Nissan quashqui and was given a vw t roc which was fair bit smaller and a bit of a squeeze for 4 adults with luggage however we managed ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PHILIP - 03 October 2021
" Please see above comments. "
" Despite having full insurance the counter staff would not accept it and kept on trying to bully us into taking out further insurance. Also aggressive in trying to sell an upgrade despite my insistence that I did not require it. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by TREVOR - 08 September 2021
" It all went as expected, happy "
" we arrived an hour early and whilst we could have had a car early, we needed to pay more for an upgraded car, so had to wait an hour to pick our car, which was also an upgrade as the car booked was not available. I came away with the thought that they were the same car and it was ready all along but they wanted to see if I would pay more! I might be wrong but that's the feeling I had. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 07 September 2021
" I use Auto Europe whenever I need to rent a car to get the best price on the type of car I am looking for. "
" Excellent and efficient. Nice EV vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by COLIN - 21 August 2020
" Very dissatisfied. Due to this offer on your advertisement not being honoured. I would never use Auto Europe again, nor would I recommend them to anyone "
" You advertised on a green banner along the bottom of the car I selected, Special offer - additional driver free. This attracted me to the car. In the small print you actually had to have booked the car in June to avail of this offer. So I had to pay for an additional driver. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ELIZABETH - 17 August 2020
" Good comparaison of car hire options, always at a compétitive price. Process efficient and reliable. Telephone good - if required (not on this occasion). "
" Quick efficient collection at Malaga, drop off at La Linea OK (in an underground public parking). Car was old & under-powered, but sufficient for limited use. Air con made a high-pitched noise. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by LUKE - 17 August 2020
" Hassle free "
" Only issue was the wait in the very warm car park having had a long journey "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by MARIE-LAURE - 16 August 2020
" Please read above about my experience... any help from AutoEurope (where I am a frequent customer) would be appreciated. I have all the paperwork if you can intervene on my behalf to recover the insurance excess... "
" I was stung with the massive insurance excess. A drunk driver smashed into the rental car at 3am while the rental car was safely parked and empty. Europcar charged me the €1200 excess even though it was 100% not my fault; there was no effort to retrieve compensation from the drunk driver's insurance and I have no recourse. I feel abused / robbed by Europcar and will not go near Keddy/Europcar again given how they just charged me and walked away. What's more they even charged me for a full tank of fuel and handling fee for fuel in the smashed car!! I would be appreciative if AutoEurope can help make this right. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SEVILLA, ES - Reviewed by BILLY - 11 August 2020
" When returning vehicle there was insufficient staff to accommodate car hand back and return documentation. Long queues and Frustration. "
" Our vehicle broke down. The process to get assistance was flawed for a variety of reasons. Firstly the call waiting t8me was too long. The ability to communicate in same language was extremely difficult and finally, more importantly the direction we were provided resulted in us spending 2 days without a vehicle and a significant amount of stress. The garage we were directed to could not repair the vehicle! No one from the business has even Apologised for inconvenience! Very angry about this. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by DECLAN - 10 August 2020
" Auto Europe is outstanding! The call centre staff (the team in Portugal) are amazing! Friendly, customer-focused, knowledgeable and caring. I will continue to use Auto Europe. It is an honest company (no hidden charges, no tricks) "
" The agents who handled my car pick up (two ladies, one from Ecuador and one from Romania) were very friendly, helpful and efficient. Amazingly so, given the stress that they must be working under these days. My only issue is that my car was scratched. This was marked on my contract but it wasn't explained to me at the time. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by BOGDAN-MARIAN - 05 August 2020
" Nice good price "
" Good company ..nice staff very cheap thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PENELOPE - 03 August 2020
" I nearly always use autoeurope as it tends to offer the best prices and a degree of flexibility. "
" It was the least expensive option I could find for the dates I wanted, but still rather expensive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by DAVID - 30 July 2020
" I like to use Autoeurope as it gives choices for many companys "
" The first car they offered looked like it had been in a scrap car race. I took it back and they swapped it . The next car was ok ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by EMMA - 19 July 2020
" Xx "
" All excellent except I couldn't see where to leave the car or key on drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 15 July 2020
" Easy simple return process. Refund back within a couple of days. Great service. "
" Brand new van supplied. Makes the holiday even better with a nice hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by CHARLES - 03 April 2020
" We are locked down in Spain and unable to drive to Almeria Airport to return car on 30 March. On 23 March phoned Europcar office in airport, agreed to continue hire for 212.16 euros till 30/04. VISA a/c show no money taken. Unable to contact anyone (all phone numbers are dead) on 02/04 to clarify situation. and still have the car. "
" Very efficient collecting car and paper work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JOSEPHINE - 29 March 2020
" Autoeurope is always reliable, but need to extend this quality to all agents. "
" Took rental on first day of lockdown in Tenerife. Not warned or notified by counter staff of this situation. As a result, battery went flat after not having been driven for more than 4 days! The age of the car did not help, it had done more than 54000km. But obvious that maintenance checks on car was not carried out properly. Luckily, got this sorted out before we needed to drive back to airport. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by PETER - 27 March 2020
" If my payment is refunded I will be happy to "
" I did not receive my car from Keddyl am unable to contact them.I have spent hours trying no one at your firm has their details. They started trying to take money from my bank before I left the UK causing my cards to be blocked this was supposed to happen at pick up. I would like my payment of £78 refunded please. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by DAVID - 22 March 2020
" All good "
" A one year old car with a long list of tiny abrasions which worked perfectly. I had to fill the screen wash... Check in and out problem free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by NIKOLAY - 14 March 2020
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 13 March 2020
" Everything as expected. Easy to use and great prices. "
" Everything was as expected except for picking up the car, where it wasn't clear where the collection counter was, and that there was more than one. Additionally, there was a long line of customers and just 1 staff member helping. Therefore it took over an hour to get to the counter to be served, which is completely unacceptable. The staff member was very pleasant and helpful though. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by HUGH - 01 March 2020
" All fine "
" All went smoothly - no problems with pick up or drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by GEOFFREY - 29 February 2020
" All so easy to book a car at a reasonable cost. "
" Very good as the check in and check out is with Europcar who were both pleasant and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JONATHON - 19 February 2020
" The worst car rental experience in my 18 years of going to Alicante airport. The third part company are only interested in up selling and additional insurance which isn't needed. Will stick to Avis in future "
" The worst car rental experience in my 18 years of going to Alicante airport. The third part company are only interested in up selling and additional insurance which isn't needed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LA PALMA, ES - Reviewed by NIGEL - 11 February 2020
" Always some of the best prices. Efficient and love the ability to buy the excess refund insurance. "
" Pick up OK - no queue but quite a long time to get processed. Car was lower "spec" than I've ever experienced (even in the class). As my wife commented, there wasn't even a handle above the windows to hold onto when going round corners. Drop off process was both unclear and long. We left the car and asked - were told to go upstairs to hand in the keys (no inspection), then came across another staff member doing inspections so asked her. She checked, said OK, then said complete the process in departures. We went to departures then had to wait until the staff member who'd inspected the vehicle returned to be able to finalise. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by ANTONIA - 13 January 2020
" see above. I think AutoEurope is GOOD, but it is when you get to the check in counter that things change. I recommend renting via AutoEurope, good deals, helpful staff. "
" I would recommend with caution. a) I had to pay an extra €200 insurance which they said was necessary, at the counter, although I already have an excess insurance. b) On the website,, I was offered a Corsa or similar. When I got to the desk, I was told they only had a Panda. Having hired a Panda before, I promised myself never again. So refused, and finally ended up walking out with a BMW, which was quite big and whose backward gear I had to set with two hands, it was so hard. The car drove well aside from that but the whole rental minefield is extremely stressful to me, not knowing what is actually a legitimate expense, and what isn't. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by FERNANDO - 08 January 2020
" As always with AE, I got a good service at a good price. Renting cars with AE is quick, easy, and you get better prices and s spot-on service. "
" Everything went quick and smooth, so it was a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOSEPH - 07 January 2020
" I booked this car and took out the option of Full Protection, which was approximately £90 more. When I checked in at the Europe Car desk, they told me I only had basic cover, not Full Protection, and tried to sell me expensive additional insurance. I told them that I had annual Excess Protection Insurance and refused. I am due a refund from Auto Europe. "
" See below. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA CORUNA, ES - Reviewed by SERGIO - 07 January 2020
" P "
" Excellent conter staff. Quick and efficient. Old car (18 months) with almost 60,000km on it and damages in almost every single panel. The previous driver must have smoked in the car because the smell lasted a couple of days. On a positive note they saved our booking despite arrriving 2 days late due to a flight cancellation. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MOJACAR, ES - Reviewed by ROBERT - 05 December 2019
" Very good, have used Keddy in the past and will do so again. "
" Excellent service at the counter both when we picked up the car and returned it. Car had a few scratches on it, but otherwise was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JOERG - 02 December 2019
" Could not have been better. "
" Could not have been better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 14 November 2019
" Car hire in Spain is a minefield. We chose to pay a high price for good service and did not get it! "
" Keddy used Europe Car. The counter staff member was rude and aggressive, only interested on getting us to upgrade size of car and refused to accept that we had paid for full insurance. Gave no information on return procedure. We had to find the car in a large car park, it was not in the bay stated. It was a FIAT 500 which is a mini class although we had paid for an economy class, Opel Corsair. We should receive a refund for different rate. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by RICHARD - 08 November 2019
" booking information was provided correctly from myself but Auto-Europe didn't take any notice of that ? "
" I was flying to Barcelona with Easyjet they fly into terminal 2 the flight details were recored with the booking when I arrived at the Europa car desk they told me the car I had booked was a t terminal 1, they then offered to provide a car at €20 a day extra I obviously refused this they eventually offered a car at €10 a day extra which due to my time frame I excepted, not what I normally expect from Auto-Europe which I use quite often perhaps no longer ? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by DAVID - 31 October 2019
" Auto Europe are the best people to deal with at the airport "
" The car was a little " tired" "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 26 October 2019
" Perfect "
" Quick hassle free pick up and drop off in the terminal car park. Awful experiences with budget hire company's in the past and no doubt that spending slightly more is 100% the right decision. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 24 October 2019
" Worked very smoothly and efficiently "
" Would use again "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 18 October 2019
" Used Auto Europe last year at the same destination, Palma Airport, and went with Hertz and that experience was first class and the cost was half what we were charged by Europcar. Thought I had purchased full cover when the booking was made but it was not, did not find this out until the pick desk was reached. Will not use Europcar ever again, back to Hertz. "
" The hire contract was not with Keddy it was in the end with EUROPCAR. To get the full protection of wheels , glass and body damage the cost of the hire DOUBLED. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 14 October 2019
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by CLIVE - 04 October 2019
" All good thanks "
" Friendly efficient staff and check-in and return. No problems at all with anything. Car was virtually new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by TIM - 01 October 2019
" Had no Air conditioning & I'd requested that. "
" Had no Air conditioning & I'd requested that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by MARK - 25 September 2019
" I will defiantly use again. The whole experience was good. The pick up and drop off were quick and easy and the deposit refunded immediately. "
" The staff at the Europcar desk at Mahon Airport (Menorca) were fantastic. Nothing was a problem for them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by JONAS - 25 September 2019
" Smooth, efficient and a decent car. "
" Very friendly counter staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by TJARKO - 22 September 2019
" Website easy to use and clear choice of car rental providers. "
" The damage to the rear screen window wiper was correctly noted on the contract, however, I do not consider it satisfactory that the car was provided without a rear wiper as it made rear visibility unnecessarily difficult during the very heavy rainstorms experienced during the period of my rental. In all other respects, the service offered by Europcar was very good and considerably better than that which I have experienced with other car rental providers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by SARAH - 18 September 2019
" Average car and going rate for hire. "
" Car had scratches not marked on paperwork to the rear. We had to get this added to paperwork on hire. Office was closed on drop off, we weren't sure where to park for drop off, key drop box could have been signposted more. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by MARK - 16 September 2019
" Na "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by MARTIN - 13 September 2019
" Good prices, choice etc "
" They are actually Europcar in Mallorca. Very good but usual hard sell on additional insurance "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUSAN - 05 September 2019
" Just a full on con "
" What a con "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADRID, ES - Reviewed by CLEO - 30 August 2019
" See above. "
" When we arrived at the desk, the first thing the assistant did was try to upsell us to an Audi. We had booked 'opel Corsa or similar'. When we declined the Audi, we were told that the only available car was a Fiat panda. They said it was in the same category as the opal Corsa but, having hired many opal Corsa in the past, I can say that a Fiat panda is nothing like the Corsa! It was tiny, underpowered for a family of 4 and of course could only for one suitcase in the boot, making for an uncomfortable journey. Very disappointed. I chose Europcar even though it was more expensive than other companies, thinking we were less likely to be ripped off by added extras, but this has turned out to be the worst car hire experience I've had. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALMERIA, ES - Reviewed by DONALD - 27 August 2019
" as said above "
" the overall cost for a 7 seat car was pretty high, but for a very nearly new car, it was excellent quality. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PETER - 27 August 2019
" All very efficient. "
" All very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by EWAN - 13 August 2019
" Great, quick pick up and drop off, totally hassle free. No waiting at any stage. Clean and good vehicle. Thank you "
" Great, quick and hassle free. No waiting at any stage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NICHOLAS - 03 August 2019
" Efficient check-in and return "
" Very nice , clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 30 July 2019
" No problem with booking, called to ask if possible to change the drop-off time, but was advised that would require a new booking! Was able to change time, when collecting car. "
" No problem with pick-up, but as car had 'extra scratches', on our return, required documents completed etc "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by OKSANA - 25 July 2019
" Very happy averall "
" Very friendly customer service, easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 17 July 2019
" Great experience , thank you "
" Excellent thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by DAVID - 30 June 2019
" The cost of insurance for my age group was extortionate. The rear seat belts did not lock .if I could have gone to another company I would have but left it too late "
" Did not inform me about insurance cost or where to find the office "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
BILBAO, ES - Reviewed by GORDON - 29 June 2019
" Efficient service. "
" Straightforward and efficient service. Minor problem with misrecording of mileage when vehicle was picked up. Only came to notice when vehicle returned. Sorted out quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BILBAO, ES - Reviewed by MICHAEL - 07 June 2019
" I found the website bits re choice of vehicles and pick up / drop off locations a bit clunky "
" I thought the excess was too high Collecting a hire car seems to be an unnecessarily lengthy activity. Could ID be prescanned online for example? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALISTAIR - 23 April 2019
" No issues, all went well. I declined additional insurance cover and was very pleased not to get the hard sell and horror stories of bad drivers, malicious damage in Majorca. "
" Everything was excellent apart from no water in windscreen washer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JOHN - 21 April 2019
" No problems at all with Auto Europe, very easy to book and always my first go to agents. Very competitive rates. "
" Marked it down only because there was a fault on the pick up of vehicle where my number was not on the system had to wait over half an hour and eventually complained of delay. All went well after that. There was a lot of damage on vehicle, minor, but I spent another half an hour making sure I photographed damage, also vehicle had a smell of smoking in cabin. Vehicle did perform very well throughout the hire period. I have been spoilt in the past as I have no complaints at all with Keddy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BJORN - 05 April 2019
" Very positive. "
" Car was a fairly new car in good condition. Returned car very early in morning before office was open, car was dirty with lots of insects smeared onto the front of it, not charged any extra for this. No problem with new scratches (there were none, but still a bit concered when you are not there when staff is checking the returned car). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by IAN - 26 February 2019
" Excellent. Happy customer. "
" Excellent. Happy customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 25 February 2019
" Carlotta was SO helpful. She is so customer oriented. Extremely good asset for your company! "
" I wAnt to say a big thank you to Carlotta at Barcelona Airport who was just truly amazing. Very polite, highly professional and go well further her job. Thank you Carlotta. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LA CORUNA, ES - Reviewed by JOSE - 20 February 2019
" Ok "
" Horrible "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by GEORGE - 14 February 2019
" Great "
" Great service picking up and dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 12 February 2019
" I had a problem when I returned the vehicle as I had left my mobile phone inside the car. I returned to the kiosk where I met the most helpful staff who retrieved the mobile even though the vehicle was in the process of being cleaned. "
" The vehicle had many scratches although it was clean inside and outside when we picked it up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by DAVID - 09 February 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ROWLAND - 08 February 2019
" AutoEurope has always come up to my expectations. Will certainly use again. "
" E very thing fine but the car was not as good, or as clean as it could have been. I think it had had done some hard work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by M - 06 February 2019
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by MORRIS - 01 February 2019
" Everything went smoothly. Good value "
" Everything went smoothly. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by EWAN - 30 January 2019
" As i stated above, when i asked and paid for fully comp insurance so we would not have any worries at all, we discovered that in fact this was excess insurance and you have to pay upfront if any damage occurs. "
" The car was excellent and we were very pleased with the conditon and the model. We would have no hesitation to book again. I would have like more clarity about the fully comp insurance that i thought i had, it was in fact excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 25 January 2019
" Picking up and dropping car off was very easy "
" ,nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 14 January 2019
" I have used ae many times and have not had too many problems. Those are always reserved for the pick-up!! However, I do think it is about time the agencies got together and forced the European rental cars offer full insurance as in the US. Paying for it as a an add-on at purchase makes it cost extra, I would surmise!! To say nothing of the fun and games to make a claim!! I notice AutoReisen was offering that at Tenerife!! "
" The Renault Megane was in a poor condition. There was so much bodywork marks it took the drop-off lady about 10 minutes to detail all the bumps and scratches and then check them against what I was given. I though did NOT do anything extra but had to stand and wait while others handiwork was reticked off!! There was a lot of paint marks that are easy to remove. But then there were dents and it had clearly been keyed down the offside panels. That sort of damage should have been repaired especially given the position of the islands!! I do not know whether it as me but the stop/start engine was a nightmare and I hate to think how often I had to restart it manually!! There was also a random A that flashed on the dash but no definition of this 'feature' is available online!! Let alone of the dashboard layout!! I must mark down due to the car and its condition!! I also managed about 35mpg in a car claiming nearly twice that!! BTW, my own car delivers what was advertised as has my last 2!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by GRAHAM - 12 January 2019
" Nothing more "
" Fine. Very disappointed that I was charged an extra days rental at a significantly higher rate for bringing the car back 30 minutes late. Following a complaint this has been refunded . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by IAN - 01 January 2019
" Smooth! "
" nothing to complain about! All good! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by WAYNE - 25 December 2018
" very good no problems "
" very good no problems "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by DANIEL - 21 December 2018
" Dreadful feel ripped off "
" You said I didn't require additional insurance when I got to Europcar they said your insurance wasn't valid and charged me 250 Euro's "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BILBAO, ES - Reviewed by PAUL - 19 December 2018
" Quality service with a Blue Chip Company @ much lower cost "
" Part of Europcar so the experience was inline with theirs. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MOJACAR, ES - Reviewed by ROBERT - 15 December 2018
" Excellent service "
" The pick up was very smooth and the young lady was very helpful. When we returned the car, it was very efficient. All in all a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEVIN - 12 December 2018
" Brand new car - 10 Km on the clock. Always careful with hire cars, but even more so this time. "
" Acceptable wait at the desk & not too heavy on selling the extra insurances. Tank not quite full, but near enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CERI - 08 December 2018
" Decent price but handling time at the airport was excruciatingly long. "
" Almost an hour wait at the desk due to a mistake with another booking in front of me. Long time to wait with 4 kids in tow! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MARK - 04 December 2018
" As you will see I was a regular customer of yours. However I am seriously contemplating legal action against your company for your illegal actions. "
" Why don't you call me and I'll tell you EXACTLY what I think of the service I have received?!? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOSEPH - 04 December 2018
" Very upset at being held up at the Europcar desk when trying to start my holiday. I was the only one there to pick up a car. How surprising! I don't really know who Keddy are as no one at Europcar mentioned them. "
" I was browbeaten by Europcar to take out extra insurance that I did not want, because I was given the impression that Auto Europe price included only 3rd party insurance cover and an excess of 2000 euros. I paid 192 euros extra for insurance and a 2nd driver just to get out of the airport with the car. I duly returned the car Europcar drop off point to staff who were polite and helpful. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NERJA, ES - Reviewed by DAVID - 03 December 2018
" Very efficient procedure to obtain and use voucher at an excellent price. "
" Car could have been cleaner when collected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by ANDREW - 16 November 2018
" All was fine with Auto Europe, but please see comments on Keddy/Europcar. "
" Car picked up from Keddy and Europcar officer in Gran Via in Barcelona. Have to say that neither of the staff seemed to be too happy with their work and didn't appear 'customer focussed'. Having pre-booked and pre-paid I was surprised that, even allowing for a couple of other clients already in the office when I arrived, it took an hour to get away. Drop off was quicker but not too much more of a pleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANGELA - 16 November 2018
" See above "
" A very smooth experience. I was lucky, there was no queue on arrival. The car was alsmost brand new and in near-perfect condition, though I took photos and video of the whole car on arrival and when dropping off, as I usually do. When leaving, however, there was no obvious place to leave the keys and it appeared I would have to queue up with the people collecting cars - which obviously is a slow business. Eventually, another member of staff came to the door and took the keys, but it was a bit stressful, having a plane to catch and not knowing how long I would have to wait to return the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
VIGO, ES - Reviewed by OSCAR MARINO - 13 November 2018
" Bad experience but as I said before I couldnt hire the car because I have no any credit card. So I lose my money and my time and no one gave me any answer about my money "
" At the moment I was at the Europcar Desk I was asked for a credit card to get the card and I couldnt provide a credit card. So I couldnt get the car and I lose all my money and I had to change all my plans "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by CHRISTOPHER - 08 November 2018
" value & car nice but a big let down on collection "
" the collection was a farce as the car was left in the area where all the cars are been washed where my family had to avoid speeding/erratic driving to be told that the guy who had the keys had gone home so had to return to the desk to get help to find who had the keys.. not the best hire car experience ive had "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
JEREZ, ES - Reviewed by ANTHONY - 30 October 2018
" Relaxed and trouble free "
" Stress free rela "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 29 October 2018
" Went through Topcashback site to get abit more discount. Very good price for the type of vehicle hired ( VW Touran for 6 adults ) "
" The car could have done with a wash. Otherwise the VW Touran catered for 6 adults to explore Menorca very well. It was easy to drive and very economical. And at a very good price. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by CHARLES - 24 October 2018
" Found booking on the internet very easy, and have used the site many times without any problems. My criticism is with Keddy/Europcar and not with Auto Europe. We would not hesitate in using Auto Europe in the future, but next time will investigate the cost of the additional insurances prior to booking. "
" We arrived at the desk in the airport with a prepaid voucher for a Seat Leon or similar type car. However the staff tried to persuade us to take a different car and then told us it would cost approximately 15 euros per day extra ! I got the impression that they did not have any cars available of the type originally booked (and this seemed to be confirmed by conversations we overhead with customers being attended to at the same time). Only after we made it quite clear we were not happy to pay any extra for something we had already booked and paid for, did they manage to find a car suitable for us. Also we are absolutely astounded at the cost of the premium protection package (the additional insurance to avoid the CDW excess) - they charged a whopping 420 euros for 14 days' hire!! Also they tried to charge us for 15 days, but fortunately we noticed this and corrected their error!! All in all, we feel that Keddy/Europcar were trying to rip us off in every way. Will not be using Europcar again!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by WILLIAM - 24 October 2018
" Car was v good "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by VINCENT - 23 October 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by DESMOND - 18 October 2018
" An item has appeared on my credit card account which Europcar tell me relates to damage. At no time when the car was returned did any of their staff say anything about new damage(there were several areas of pre-existing damage when car first collected) I have raised a case with them and cannot comment about my experience until the issue is resolved. "
" See comments below "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADRID, ES - Reviewed by RHOSLYN - 16 October 2018
" Poor, the pick up was a complete waste of time. and the threat of a 900 euro 'fine' made me think of not wanting to rent a car in the future. "
" Keddy had *No* visibility at Madrid airport. We had to go to the information desk, thry had no idea and had to search the internet to find that it was with Europcar. At Europcar we were shooed off to an outside office. The process at the Keddy/Europcar desk was poor. I had to reiterate most of the info I had already given you as an agent... Why not have a simplified, unified process to enable people to just pick up and go? As an agent I'm sure you could lead this discussion with the companies. I don't want to spend 30 minutes in a queue and then 20 minutes going over info I've already give you, or could have given you when I purchased the car rental. Please sort it out! The threat of 900 euro 'fine' for the slightest mark on the car made the whole experience a nerve-wracking time. That the car had a number of unrepaired marks on it did not give me confidence that the whole 'fine' issue was not some kind of money making racket. We were given a Ssayong Tourismo which has no NCAP rating... Hmm... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 15 October 2018
" I was very happy with the service & the vehicle Especially to have the car checked over immediately on my return. Just wished they could of helped more in the refund. Thank you... "
" Very happy Apart from when arriving to pick up the vehicle I was told that it had been double booked. They told me that I could get a refund through rentalcars.com, if I was prepared to email them But found it very difficult & stressful to do so on my return to the UK & to be honest I'm not sure it would of accounted for much of a refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by JAVED - 13 October 2018
" I would use Keddy again if I needed to hire a car. "
" I have used Keddy before and the service is excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MICHAEL - 09 October 2018
" I would have appreciated a detailed local map of the airport rental parking and access to it. Traffic circulation around Madrid airport is complex and signage guiding drivers to the correct entrance is poor. Such a map would be useful and allow your handover representative to explain the access in more detail and also advise on accessible local fuel stations. "
" Excellent car and good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by CHRISTOPHER - 08 October 2018
" Very good "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by PETER - 07 October 2018
" Our worries that we might face extra charges proved unfounded... we were treated with courtesy and respect and good humour. The car was exactly what we needed and enhanced our enjoyable tour round Northern Spain.... and very good value for money. "
" Our worries that we might face extra charges proved unfounded... we were treated with courtesy and respect and good humour. The car was exactly what we needed and enhanced our enjoyable tour round Northern Spain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by ROY - 01 October 2018
" Good "
" Overall very good. Concerned about tolls on A22 in Portugal as there was no way to pay them. I am trying to pay them retrospectively online so that they are not levied against you with subsequent cost to me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by ROBERT - 28 September 2018
" OK "
" The car needed an oil service, this should have been done before rental. The windscreen was very dirty on the inside. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by KATE - 27 September 2018
" Brilliant value and service, let down by 1 member of staff upon return. "
" My only criticism is how appalling the returns person was in the car park. He basically just ignored me. To the point that I had to leave for my flight. I had ensured he had the keys, was 100% certain the car was full, with no extra damage, on time and in the correct place. So am confident that leaving without my invoice was not an mistake - you are a reputable company so don't expect any nasty surprises . His customer service was shockingly bad. He was talking to other staff, which may well have been work related - but didn't even look up to acknowledge me while I still there like a lemon, just put his hand out for the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by GARY - 23 September 2018
" Excellent ten out of Ten "
" All very good as per usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by STEPHEN - 18 September 2018
" Simple site easy to use decent price. "
" Straightforward pick up and drop off was good. Car had high mileage for a rental over 31k and showing signs of wear and tear. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by JOSEPH - 16 September 2018
" Smooth experience. Car was beat up but staff were very good and very smooth (& quick) pick up and drop off "
" The car had significant damage, was a little tired and looked shabby. Compared with lower priced auto companies like go or gold, which has brand new cars in better condition for much less (albeit with lower customer experience ratings). "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
OVIEDO, ES - Reviewed by WILLIAM - 13 September 2018
" As above "
" What I don't like is the hard sell at the pick up desk, it puts me right off booking with this company again "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by JOHN - 10 September 2018
" Still not sure who I booked car with. Thought I'd booked through kiddy but then Europcar took booking in airport and detached itself from the online booking saying it had nothing to do with them as we booked via Keddy. Misleading selling on car hire websites "
" The booking online was misleading. Not clear at all re insurance. Receptionist rude and patronising at Europcar. Offered a smaller car than I booked then tried to get us to upgrade for 10euros a day extra. Felt as though I was being rinsed. Not a nice experience. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by DAVID - 05 September 2018
" Very good service , quick and easy at airports, very friendly staff "
" Good service, friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANTANDER, ES - Reviewed by STEPHANE - 03 September 2018
" See above "
" We had booked the car at a specific time and ended up waiting for 45 minutes, with children, for the car to be prepared. There was a problem with the rear seat belts and mid way through the week, they warning light for deflated tyres came up. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MADRID, ES - Reviewed by ZIA - 23 August 2018
" Very delighted "
" It was a good experience. Counter service was good. I dropped the car off and it was just after 7.0 am but kiosk was not opened. I wanted the car checked over because I left the car in unmarked codition. I would definately recommed Keddy as a hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARK - 21 August 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by EDWARD - 21 August 2018
" Staff at Sevilla were efficient and friendly. The process was faster than expected very positive overall. "
" Drop off experience would improve with a virtual queue system. It is difficult for customers to have to follow the staff member around the car park to maintain a place in the drop off queue. Fuel prices should be quoted including tax at the collection desk. Quoting without tax is misleading. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by THOMAS - 20 August 2018
" System at drop off was very efficient and staff very helpful. "
" Staff were a little slow at the pick up (but very friendly). Not clear that the one way fee would be taken off the credit card so we had cash ready to pay at airport drop off which then wasn't needed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 15 August 2018
" You should not allow your partners to exploit your customers!!! "
" Reserved a booster seat when ordering car. Was absolutely amazed that we were charged nearly £85 to hire it for less than 2 weeks when they're £10 to buy! We had no choice but to hire it as it is mandatory in Spain and therefore had no other way of getting to our destination. Absolute exploitation!!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by EWAN - 11 August 2018
" You are told cars are in car park to be picked up, bays cars are parked in are not numbered or it is hard to find the area were the car is and after long day and flight is very frustrating looking for your car "
" insurance high and car had dents in it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by KEVIN - 08 August 2018
" Barcelona Sants pickup was terrible. BCN terminal 1 return was great. "
" It was through Europcar "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALEXANDER - 08 July 2018
" Please see my comments above (3). We dealt with Europecar on both pick up and drop off, and was very satisfied. "
" I only gave a rating of 7 for condition of vehicle because it had a large dent on the side, however it did not detract from the overall condition of the car, everything else was 100%. I think this is the only time I have ever booked a car and picked up the model I booked. The actual version of the model was better than expected. Over all I was very satisfied with the experience, probably the best car hire experience I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MURCIA, ES - Reviewed by CRAIG - 03 July 2018
" Auto Europe is very easy to use and make an informed decision based on cost, quality and experience of rental providers and the voucher system works well with all renters I have used it for. On the occasions I contacted Auto Europe by telephone they are always customer focused, helpful and are my preferred rental broker if I don't book directly (which I often do!) "
" The vehicle condition could have been better, as is common in Spain, the vehicle has multiple dents, scrapes etc, not all of which were documented. Therefore I had to wait longer to get attention, have the employee agree the missing items to add to damage report before I left the airport. The car interior stank of smoking, which is impossible to eradicate in cars and is actually disgusting for non-smokers to tolerate. I feel the company could do more to enforce no smoking and penalise drivers returning who have flouted this. There wasn't even a no smoking sticker in the car, which is disappointing, unlike other rental companies. Apart from this inconvenience, the car performed well and we had no problems during our rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 29 June 2018
" Hassle free and good service. "
" Hassle free and good service. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MOJACAR, ES - Reviewed by NICHOLAS - 27 June 2018
" Very good. "
" Very friendly and helpful with no insurance hard sell. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by MICHAEL - 20 June 2018
" Good range of vehicles on offer - clearly laid out. Very competitive rates. Will use Auto Europe again. "
" Very good overall. Don't rent that often so was worried I might get caught out by some clause or other. All went smoothly despite me being 20 minutes late returning car as I went in to wrong side of car park at airport initially ! My €300 security "hold" on my credit card was released in about 3 days so all good. Would rent again from Keddy/Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
IBIZA, ES - Reviewed by SIMON - 16 June 2018
" poor poor poor "
" I had to negotiate a car because the correct one was not available and was told if i accepted a lesser car i would be contacted when a car in my range was available. i didn't believe i would get a call once i had accepted the lesser car. i did get better car after much discussion. Then i got an email the following morning asking me to return to the airport day to swap the car for one in the category i had booked in. This car developed a fault with the convertible roof within hours of collecting it so i had to return it. The fault meant all my possessions were locked in the boot it was suggested that i caused the fault by putting my beach gear in the boot. I was asked to sign a form that was written in a language i could not read before i could get a car (the original one i had booked). I signed the form under duress and picked up the next car. I was told we might have to wait till the next day to retrieve our possessions from the other car including my wallet and key to the villa i was renting. We headed back to the villa at around 5pm wasting the second day of my holiday only to be called at 5.30pm to be told i could come and collect my possessions from the office at the airport. the hire was nothing but hassle and a waste of my precious holiday time. since returning i have been billed for petrol i guess for the car that developed the fault as i returned the final car full as requested. all in all poor service and i won't be recommending you to anybody or using you myself. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MURCIA, ES - Reviewed by MARK - 17 May 2018
" Will use this company again, good experience "
" Only negative, no staff outside on collecting car so if there had been a problem we would have had to go all the way back into terminal and wait in line. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REMIGIUSZ - 15 May 2018
" Very positive. If I have to rent again, I'd use them again. "
" The process went smoothly. No hassle, no problems. New car, clean, economical, everything as promised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by SHAHRIAR - 08 May 2018
" The Europcar salesman was very dishonest with us. (1) we accepted his offer to upgrade to a Mini "convertible" for an extra 10 euros per day, but the car wasn't a convertible. We only found out after we had paid, as we had to pick up the car from a nearby garage. (2) the upgraded car had a diesel engine, as one of the salesman's selling points was the in Spain, the cost of diesel was 0.25 euros per litre less than petrol. We later discovered that this is untrue; the correct figure is around 0.15 to 0.20 per litre. (3) he told us there were no marks on the car and we had to trust him, as we were to pick up the car from another place without being able to inspect it first. We discovered that the car had a number of marks on it. This wasn't an issue in the end, as I took photos of the marks when we picked up the car and Europcar didn't charge us for any repairs, but it did cause some stress during the trip. (3) he told us there were no marks on the car and we had to trust him, as we were to pick up the car from the nearby garage. However we discovered that the car had a number of marks on it. This wasn't an issue in the end, as I took photos of the marks when we picked up the car and Europcar didn't charge us for any repairs, but it did cause some stress during the trip. "
" The Europcar salesman was very dishonest with us. (1) we accepted his offer to upgrade to a Mini "convertible" for an extra 10 euros per day, but the car wasn't a convertible. We only found out after we had paid, as we had to pick up the car from a nearby garage. (2) the upgraded car had a diesel engine, as one of the salesman's selling points was the in Spain, the cost of diesel was 0.25 euros per litre less than petrol. We later discovered that this is untrue; the correct figure is around 0.15 to 0.20 per litre. (3) he told us there were no marks on the car and we had to trust him, as we were to pick up the car from another place without being able to inspect it first. We discovered that the car had a number of marks on it. This wasn't an issue in the end, as I took photos of the marks when we picked up the car and Europcar didn't charge us for any repairs, but it did cause some stress during the trip. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 3
BILBAO, ES - Reviewed by NICHOLAS - 01 May 2018
" As above ... I use AutoEurope as a reseller frequently .. but the rental experience in Europe is inefficient. "
" I have a low rating for the staff, but the problem is not the staff who were courteous and efficient; the problem is in the business process. European rental car companies need to look at how it works in the US. It took 30 minutes to collect my car and I was only 2nd in the queue ... the process is broken. A competitor will one day offer US service ... and everyone I know will go for it. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HOWARD - 01 May 2018
" Thanks "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 30 April 2018
" I spent a while standing around waiting to pick up the car due to the queuing system. The car I was given was damaged. Car return was very congested with tight spaces, making return of vehicle very stressful. "
" More information should have been provided re the check in system prior to arrival which would have saved me time picking up my vehicle. It would have been nice to have a vehicle that wasn't damaged, as again it would have saved time checking it at pick up point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by PETER - 27 April 2018
" Apart from too long pick up time at counter everything else was good "
" No Keddy signage at Europcar counters. Long wait for service "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by RUSSELL - 22 June 2015
" Your website gives full details on car types, upgrades, insurance etc so please advise your supplier that the client does not want to hear the upset and just get a prompt service. Likewise why do they not have pre printed docs to speed the process? "
" Our mistake I suppose I should have read use the Eurocar desk but either way the sign for Keddy was a small less than A4 note on the side of the desk "