Auto Europe
- North America
- Central America
KEDDY UK CUSTOMER REVIEWS
- 7.7
- 8
- 8.3
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KEDDY GREAT BRITAIN Car Rental Reviews
Average Rating for Keddy :
INVERNESS, GB - Reviewed by JONATHAN - 17 September 2025
" Pretty disappointed that I hired an SUV (Nissan Qashqai or similar) but was given a hatch back. It was too small and difficult for my elderly passengers to get in and out of... the whole reason I booked an SUV! "
" Pretty disappointed that I hired an SUV (Nissan Qashqai or similar) but was given a hatch back. It was too small and difficult for my elderly passengers to get in and out of... the whole reason I booked an SUV! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LIVERPOOL, GB - Reviewed by ANNE - 12 September 2025
" the car i got was npt the model i booked and it was a little large for me but there was nothing else offered "
" Difficult to return car had to wait before I could find a space to park it "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAMILLA - 04 September 2025
" Fantatstic! "
" Fantastic! Sab on the counter was exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARILYN - 29 August 2025
" The terms of the hire are deliberately misleading to enable both auroeurope and their fulfilment partners to levy additional charges, ie the customer has to pay twice for the same service if they actually want excess reduction etc. "
" They charged a deposit of £700 and applied the full excess of £1500 when I had paid extra at the time of booking (with auroeurope) for the additional insurance cover, deposit and excess reduction. They also have charged an additional £26.74 at the end of the rental, without any information as to why. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SYDNEY - 26 August 2025
" Better value "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 25 August 2025
" See - Above, all went very smoothly. "
" Temi on the desk when we checked in, on what was probably the busiest I have ever seen the Europcar office on my annual UK trips, was professional. friendly can calm. Clearly knowledgeable about processes ad procedures - Couldn't believe it when he said my car was just outside and I didn't have to search for it in the bays- But it was just there, ready to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 25 August 2025
" Very easy to see the prices, make payment. Insurance cover was reasonable. "
" Counter staff were very friendly but wasted some time upselling a more expensive deal. It could have been made clearer that this was not a free upgrade being offered as I would have declined sooner. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHREYAS - 21 August 2025
" I wasn't given the car. "
" I was not allowed to rent the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by GRAHAM - 21 August 2025
" A bit annoying asking for DVLA verification of my driving license. Increased counter time and fumbling around with my phone and reading glasses having to look up the process and then go through the process. Is this really necessary? "
" Smooth process - a bit annoying being asked for DVLA verification of my driving license. Increased counter time and fumbling around with my phone and reading glasses having to look up the process and then go through the process. Is this really necessary? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAEL - 20 August 2025
" Very bad experience with the description of the car that we were supposed to hire. We were paying for electric SUV, AND IT WAS NOT OBAYED BY EUROPCAR , they denied our request and took more money, they were rude and not honest! "
" There was no SUV electric in Europcar in Edinburg airport. They took more money and were not honest with us from the first minute. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
INVERNESS, GB - Reviewed by JULIE - 18 August 2025
" A good service with a reliable vehicle "
" Polite, knowledgeable and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYDNEY - 15 August 2025
" Good value compared with individual companies "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 14 August 2025
" Very pleased with this company. Very profecianal will surely use it again "
" Used this company many times. Very satisfied. Will use it again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 14 August 2025
" Easy to use "
" The staff were very helpful and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by LAURENCE - 13 August 2025
" Car good and served purpose "
" all Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STUART - 11 August 2025
" Well done Rebecca "
" Rebecca convinced me that as i was not traveling too far - St Boswells, North Berwick - that i should take a Ford SUV EV It was an excellent suggestion and a great car! Well done Rebecca!! And the gig went well on Fringe by The Sea! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IPSWICH, GB - Reviewed by GWEN - 08 August 2025
" Not a stressful experience, all very calm and professional "
" every thing was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by WAYNE - 06 August 2025
" Was conned by auto europe into purchasing excess insurance, small print after booking said it only reduced excess to £1900, on collection found out that europe car excess is £1700 as standard, what a rip off, will never book with auto europe again, daylight robbery. "
" Was conned by auto europe into purchasing excess insurance, small print after booking said it only reduced excess to £1900, on collection found out that europe car excess is £1700 as standard, what a rip off, will never book with auto europe again, daylight robbery. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by MATTHEW - 31 July 2025
" Poor service from start to finish and I've seen I've had a random charge from europecar for £7.70 with no explanation?!? I tried to make a complaint relating to my experiences and was provided a link to upload images of damage - which was not the issue. Very disappointed. "
" Car was not what I booked and I was downgraded from what I booked. Car had problems with air conditioning, smelled like petrol and entertainment system was intermittent so navigation was very difficult. When I arrived I was told the car is booked want available and was offered a fiat 500 which cost less than my booking and was specifically not what I wanted - but I had no choice as I had a journey to make that day for accommodation. I asked for a refund of the difference and was told no. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by VALERIE - 31 July 2025
" As above "
" The last 2 occasions I've rented with Keddy Europcar have charged me extra at the end of the rental and when I've queried it they say it's a system error and then refund the amount, how many customer could miss these so called system errors and charges! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOHAMMED - 30 July 2025
" The car, pickup and drop off staff were great. Customer support was beyond horrendous, not helpful at all. I've been over charged for additional options (full coverage and roadside assistance) even though the counter staff told me it would be part of the security deposit. Customer support was not helpful, argumentative and dismissive, even when we gave them information right off their website. I'm neither happy nor impressed with the experience. Not going to be using services from the company again. "
" Good counter and drop off staff. Great car. Not happy with being over charged for services that were part of the security deposit. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TYRONE - 29 July 2025
" Nice "
" Nice customer service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANDREW - 23 July 2025
" Good. "
" Nice car but slightly confusing drop off . Also Europcar tried to sell me 500 pounds of insurance despite me paying for full insurance with AutoEurope。Are Keddy and Europcar the same beast? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by COLIN - 19 July 2025
" Overall good and efficient collect and return service. Excellent car supplied but a little tuition on car controls would help. "
" Limited mileage not suitable if doing long trips "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DENVILLE - 18 July 2025
" Thank you "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAULINE - 14 July 2025
" Another good hire from Keddy "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by HELEN - 12 July 2025
" Excellent "
" I asked for an upgrade, and it was given - no questions asked! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAY - 11 July 2025
" Have used autoeurope frequently. Prices are always competitive and the booking process is straightforward. "
" Used them many times now, always courteous. Could be more efficient though as all data that has already been provided as part of the booking has to be reentered. Anxious not to have received either the contract nor the closure document several days after completion of rental, despite being told they would be emailed "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WOODFORD, GB - Reviewed by NEIL - 11 July 2025
" The only issue was that the car had not been vacuumed inside and in the boot. It was cleaner on my return than on pick-up!!! "
" Very polite and helpful reception guy on pick-up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by GEOFF - 11 July 2025
" Friendly staff and efficient service. "
" Friendly staff and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 11 July 2025
" The Europcar representative spent a significant amount of time asking us for details she already should have and trying very hard to upgrade our booking. Most disappointing! Otherwise OK "
" did not get the car from keddy but from Europcar - didn't understand why! "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by OWEN - 10 July 2025
" Great. No trying to sell insurance if you have adequate cover "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MANFRED - 04 July 2025
" Had no problems, good experience "
" Had no problems, good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 04 July 2025
" When I arrived at the Europcar desk I was told they wouldn't accept my credit card, because it was registered to my UK address not my Swiss one, even though the same company had accepted the payment the month before. I was told the booking would be cancelled without charge, but have not received the money back. I think this was a scam between Europcar and the next door desk Enterprise, who were able to accept the card, but at an additional cost of £340. "
" When I arrived at the Europcar desk I was told they wouldn't accept my credit card, because it was registered to my UK address not my Swiss one, even though the same company had accepted the payment the month before. I was told the booking would be cancelled without charge, but have not received the money back. I think this was a scam between Europcar and the next door desk Enterprise, who were able to accept the card, but at an additional cost of £340. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PRESTON, GB - Reviewed by IAN - 03 July 2025
" Entirely satisfactory "
" All very painless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 27 June 2025
" Easy to book and process was stress free "
" Friendly and helpful staff! Thanks for another easy rental - there may be slightly cheaper options elsewhere, but as a lone female traveller I remain loyal to companies where I feel welcomed and valued- thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 27 June 2025
" The return was also quick and easy "
" Went smooth and quick, the staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JAMES - 23 June 2025
" All good and price was fair "
" Hi Only comments would be the slow pick up process. It feels like much of the admin could be done in advance. AVIS do this and I can turn up and go straight to the car. It wasn't the fault of the staff, just lots to go through, print and sign - all could have been done in advance. The car was fine but hadn't been washed before I got it so wheels were covered in brake dust - no drama but you normally get a pristine vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SARA - 19 June 2025
" Excellent vehicle in very good conditions "
" Great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by DANIEL - 16 June 2025
" very useful to have this branch in this part of Coventry, very easy to pick up and return the car of your choice! "
" the team at Hearsall is always polite and very helpful in hiring and returning the car! excellent branch in Coventry! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 15 June 2025
" Booking process easy, clear and good price "
" Car was new, excellent condition. Counter staff were very helpful, friendly and knowledgeable. Seemed lots of add on's they had to tell you about. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RICHARD - 12 June 2025
" Nothing more to say "
" Yet again charged 19 % airport surcharge when it's supposed to be included. The charge is as much as I paid to hire the vehicle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by DAVID - 11 June 2025
" Nice car. Good service from staff. Will rent again.. "
" Nice car. Easy pick up location at Aberdeen airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 09 June 2025
" Over all very poor "
" When I checked in my phone had died so I didn't have my agreement to hand . I refused everything and was expecting to pay a one way fee . We were dealt with by a new agent who seemed to be unsure about what he was doing. It was only later when I checked my voucher against the rental agreement that I saw we had been charged a Premium Station Surcharge. So instead of being charged a £56.72 one way fee. I had been charged £182.30. I asked for this to be rectified when I reported existing damage to the vehicle the next day. No response. I emailed EUROPCAR who responded telling me that I had only been charged a one way fee. I have emailed back twice in the last week but have had no response. Very Very unhappy and wish to take my complaint further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by LUCAS - 08 June 2025
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by CHRISTOPHER - 05 June 2025
" Using Autoeurope was as smooth and effective as usual. The Keddy experience, however, was my first UK rental and it was far less reassuring than those I have had in the USA through Autoeurope. "
" Having paid for an 'Astra or similar' model, I was disappointed to be told I had been allocated a Corsa - the next size down in the Vauxhall range. I queried this and was told "The new Corsa is much bigger than the old one." It turned out not to be as large or comfortable as an Astra, so I felt cheated. The car itself was new and worked well, it was just a bit small for four adults. Also, the Keddy rep tried to sell me recovery services at £180 for the 10 days, when I had just paid half of this for a whole years cover, including Europe, for my own car! Would be good if AutoEurope did the 'Gold Rate' for UK rentals as it does for USA rentals we have had. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 02 June 2025
" As above "
" I found I was pressurised into buying more products, such as insurance which I said I had, and to pay an extra £40 a day for a different car, I had two children with me and it took an hour or so. I won't be using this company again "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STEVENAGE, GB - Reviewed by PHILIP - 02 June 2025
" Easy to book and lots of comparisons available. "
" Great value and a nice car. The interior had been cleaned but could have been done better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHRISTOPHER - 29 May 2025
" All good "
" Staff were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PETER - 27 May 2025
" Bad. Not good. Won't use them again "
" In dispute with Europcar about the additional fees that I have been charged. Way more than I agreed and is shown on the invoice "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 14 May 2025
" There was an issue regarding charges made after the rental, for: Surcharges Premium Station Surcharge £0.49 Other revenues Licenses and Fees £2.57 I informed both Europcar and Autoeurope about these 11.05.2025 @ 20:00. Fortunately Europcar got back to me and said that they'd drop/refund the charges. Autoeurope never got back to me. Poor customer service from Autoeurope, in my opinion. "
" There was an issue regarding charges made after the rental, for: Surcharges Premium Station Surcharge £0.49 Other revenues Licenses and Fees £2.57 I informed both Europcar and Autoeurope about these 11.05.2025 @ 20:00. Fortunately Europcar got back to me and said that they'd drop/refund the charges. Autoeurope never got back to me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LINDA - 13 May 2025
" A lot of extra costs involved ie airport charge which we would not have had to pay for if car hired out of airport. "
" Way over priced car hire - could have purchased a car and resold when no longer required. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
STEVENAGE, GB - Reviewed by MIRIAM - 12 May 2025
" Stressful with no help from autoeurope when I called today "
" I have been charged twice. Once by yourselves and then 3 days after drop off I have been charged again by Europecar. I have called both companies with no success so I will be speaking to my cc company and disputing the payment I made to you which is £80 and just paying the £58 to Europe car "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JANE - 12 May 2025
" Have used Autoeiuropemany times and will continue to do so. "
" With Keddy you get Europcar quality service at a worthwhile discount, which is a big plus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 11 May 2025
" Cant go wrong with Keddy Eurpocar "
" Car was clean as had to do very little milage was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ROBERT - 10 May 2025
" Easy to reach location at the NCL airport. "
" Easy pickup and return to the NCL airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ILIAS - 07 May 2025
" Excellent car reliable company No fake damage Efficient service "
" Can you please ask them to not put the kind pressure on us to: 1. For a paid upgrade of our rental 2. Take buy insurance (even when someone has it) 3. To buy road assistance (even when someone has it) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 06 May 2025
" Easy quote & booking process... comms were nice and clear. "
" Interior wasnt wholly clean - pointed rhatbout on my survey they sent me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DONNA - 05 May 2025
" Easy to find a car at a great price. Information about the hire really clear. Never use any other company to hire a car. "
" Thank you to the lovely team at Keddy Gatwick - always a pleasure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, GB - Reviewed by STEPHEN - 04 May 2025
" Wonderful "
" Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - 27 April 2025
" Great from start to finish. Danielle helped me when I picked up my car and she was quick, efficient, professional and very helpful! Thank you. "
" All ran as smoothly as it has done in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 24 April 2025
" Car Ok but being charged twice is not. "
" I was charged twice for this rental - once by autoeurope and again by Europcar. I have complained but this is close to fraudulent behaviour. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DERBY, GB - Reviewed by PAK TUNG - 19 April 2025
" Everything happened as expected throughout the rental process. "
" Keddy's staff was good to explain the contract. Car return also very smooth. Car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 14 April 2025
" Booking with Auto Europe is very easy, and generally with the best prices and service. "
" Despite having booked and paid for Full Damage and Theft Protection through Auto Europe, the desk agent at Edinburgh Airport sold me Premium Protection Insurance at a cost of £495.12 without advising me what he was doing. I am in the process of writing to KEDDY seeking a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PHILIP - 13 April 2025
" Quick, easy and excellent service, will use again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by KATHRYN - 13 April 2025
" I don't think I'll ever use Keddy or europcar again. If I do use auto Europe again, I will be incredibly careful. I understand that the miscommunication between the Two reservation systems is rare, but when it results in verbal abuse from one of the pick up Staff, That kind of puts you off a bit. "
" I booked a course of similar and when I got to pick up the vehicle I was told I could only have a Fiat 500 or similar as that was what was booked. There had obviously been a miscommunication between the reservation system from auto Europe on the final Car Rental company, Europe Car. One of the counter staff at Newcastle was amazing on the other one was so offensive that I have written a complaint about him. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by JAQUELINE - 27 March 2025
" See above comments. Given the car has not been rented out why are you still holding onto the payment? "
" I was refused the rental on the basis of a check of my UK drivers license. Although I have no points on my license think becuase I have been living overseas the address is no longer my UK address! The counter staff were as polite as they could be but this is not a great experience. Thankfully another renter at the airport was willing to rent me a car. In addition now, two weeks after we were due to pick up the car the payment I made for the rental has still not been refunded into my account "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 27 March 2025
" Car interior and exterior cleanliness was below usual experience including bird droppings across the vehicle "
" Great service. Effectively you receive a Europcar vehicle and service level for a Keddy price "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JACQUELINE - 24 March 2025
" Great small car experience "
" Fast service on collection, Took time to get replacement car, however delivered to door. Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
INVERNESS, GB - Reviewed by JOHN - 22 March 2025
" Customer service was top notch and very friendly "
" Ideal service and a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by VALERIE - 12 March 2025
" The last time I rented from you, the car only had half a tank of fuel. When put it back I forgot and filled it. They said they would refund me, but I am still waiting. I have emailed, only to get no reply. "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DOVER, GB - Reviewed by DAVID - 06 March 2025
" Conned into upgrade as our car wasn't available. "
" Conned into upgrade as our car wasn't available. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by ANTHONY - 05 March 2025
" It was a quick and easy process to collect the hire car, as well as for delivering it back. "
" Prompt and very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EGERTON - 03 March 2025
" I AM VERY UPSET AT BEING CHARGED £178.50 THIS IS A DISHONEST CHARGE WHICH I INTEND TO CHALLENGE. "
" My experience with with the rental company was good until I looked at my credit card, to find was charged £178.50 for what I Do NOT know. I am prepared to Challenge that payment, I have VIDEO.PROOF OF THE STATE OF THE VEHICLE WHEN I RETURNED IT. Without any reason this payment was taken. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JULIE - 28 February 2025
" very easy to hire through. "
" hassle free car hire , great service and great car at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by MARTIN - 27 February 2025
" See section 3. Was not great. "
" I use Auto Europe frequently but first time in Aberdeen. Car chosen at booking not available and was offered a downgrade. Eventually received a decent repalcement but was charged more than double for the privilege! Car had not been properly cleaned inside. Foind a previois driver work ID badge plus sweet papers. Drop off was unmanned so a few days to clear the car as returned in same condition as received. Now found out that an additional charge has been taken on my credit card, no idea why yet as no contact or reason provided. Pretty disappointing experience. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KAY - 27 February 2025
" Website is very straightforward to navigate, availability is good snd the price is usually very competitive. I rent cars regularly and always check AutoEurope. I don't always end up renting from them as occasionally other suppliers have very worthwhile extras (such as a free additional driver or free excess cover). "
" Friendly and efficient member of staff, no queue so swiftly dealt with. Clear explanation of available cover but no hard sell of extras. Lovely little car (though it did smell a bit of cigarette smoke). Easy return (though good job I've rented from here before and know where to go as the signage for returning cars is abysmal). Will rent again from here with no hesitation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 15 February 2025
" All went well; nice car "
" Very efficient operation, this time. Tidy car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STUART JOSEPH - 10 February 2025
" Rubbish car! No home charging cable so had to drive to Tesco everyday who only have a 2 hour car park! Was tried to be manipulated into paying extra for the car I was forced to have and didn't want. Very unlikely I will be using your organisation again. "
" I ordered a jeep. When I went to collect was asked if I wanted to upgrade at EXTRA cost per day to a Tesla. I said no, I wanted the Jeep as it was higher off the ground and needed as I am having a hip implant and have mobility issues. I was then told there were no Jeeps and so would have to take the Tesla anyway. This car was low to the ground and I had constant trouble getting in and out of it; I was basically told I had to take it or have nothing. What annoyed me most was your company tried to con me into paying extra for a car I didn't want which I was not happy about! I was not shown how to charge the car and wasted almost an hour ringing round trying to contact someone on how to do it, in the end I had to ring the breakdown company to find out how to disconnect the cable. There was also no home charging cable so I had to keep driving to Tesco every day and could only put a max of 20% in as parking there is a max 2 hours! I tried to get in touch with the office but as you have hidden the direct numbers I couldn't contact them. I was glad to hand the car back, it was the worst car I have ever driven! Also front bumper was covered in scratches. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by AINE - 02 February 2025
" AutoEurope have been very kind and helpful in what they have been able to do as a third party operator, however, I have found that it was quite difficult attempting to rectify issues and was seen differently by the staff at the Keddy branch at Trafford Park, maybe this was due to me not booking directly with them. "
" I booked the hire vehicle through Auto Europe which was really easy and efficient. Upon picking up the vehicle I was informed that I did not have full insurance coverage and advised that I should take it out directly with them at Keddy (operated by Europcar). I informed then that I thought I already had the full coverage and the counterstaff said "I am looking at it now, you only have the basic cover". I went ahead and took the cover, however, upon returning home and speaking with my husband realised I was now covered twice. I tried to ask for a refund from Keddy at their headoffice/customer service as well as the branch and they all declined and informed me that I had to raise a dispute with the company after I had completed my rental. After 4 days, the cars (Jeep) dashboard and media display ceased to work although the engine would work. I did not want to drive the car without the dashboard display working and was informed that I should call AA. I did not have use of the car from Sunday 12th January - Monday 13th January and had to have 2 separate call outs from AA before it would work again. On the 14th January the maintenance and low oil light started flashing. The car only had 3000 miles on it. Keddy agreed to swap the vehicle at this stage, however, I was still without a car for 2 days. I attempted to extend the hire through auto europe and Keddy (Europcar). I called customer services who let me hire another vehicle but received a phone call from the branch saying they had no fleet to provide me with a suitable car. I went to their branch at Manchester Airport and they were much more friendly, helpful and apologetic. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PETERBOROUGH, GB - Reviewed by SHAHBAZ - 29 January 2025
" Without even checking with the rental company why I did not get the car Ive been shown terms and conditions regarding cancelations and failed payments. "
" Never had a car as Europcar said I failed a credit check. Also told me the booking will be refunded and it has not. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by IAN - 23 January 2025
" Quick and efficient. Excellent service "
" Very efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELAINE - 05 January 2025
" Very helpful and professional. "
" Personnel very helpful and friendly. We were also very pleased with the car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by BRONWYN - 30 December 2024
" Bad experience, will never hire again. "
" Experience want very positive at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LIVERPOOL, GB - Reviewed by ANDREW - 26 December 2024
" Staff were friendly and helpful. Location was not ideal for me personally "
" The address given on the booking was wrong. It's was a short bus ride away (and free as I am a senior citizen), but when I got there and discovered the branch had moved I had to spend more than £12 on an Uber and it added nearly an hour to my journey. The staff at the branch said they had told Auto Europe several times that the branch had moved, but the wrong address kept being given out. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENDRIK - 26 December 2024
" This was my worst ever experience with any business. I will never ever make use of Auto Europe and Europecar "
" I had to pay a large amount of money when I collected the car at Stansted airport. I thought that I have paid the full amount when I booked the car BUT I had to pay a large amount of money before I could get the car.Money that I didn't budget for.The person at the counter try to explain that it was not the fault of Europcar BUT from auto europe. I was totally disappointed with the process but I had to pay the amount because I needed the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 19 December 2024
" Great service. Highly recommend. Would love free wi fi in the rental area to assist with any unforeseen problems. "
" Fast and efficient at pick up and drop off. Great car. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 19 December 2024
" Very friendly counter staff. Near-new vehicle in great condition "
" Very friendly counter staff. Near-new vehicle in great condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by STEPHEN - 17 December 2024
" Bhx staff are great but someone in the office is not, see the above comment "
" Some time ago I used two car hire companies at BHX. I stopped using them because of fraudulent claims, which I won. Since then I have used Europcar at BHX and have had excellent service from the many staff. As I travel through BHX ten times a year I regard them as friends and they also treat me as such. It is good to be recognised and greeted when I arrive. Unfortunately I have received an invoice from yourselves for some service of which I have no knowledge. Is this the start of Europcar trying it on ? or is it an error on your part. I do not wish to change car hirers again because of the staff at Europcar BHX. I therefore suggest that you find out what the charges are for and reinburse me as soon as possible as I will be hiring a car again at BHX in the near future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by JOANNA - 17 December 2024
" Felt like I was being conned. Kept most of the deposit without explanation. "
" Didn't answer the phone (5 times) & had consequently given my booked car away by the time I arrived, replaced with a much smaller one, after waiting 3 hours. Deposit amount changed from £250 to £700 between booking & collection, unless I paid extra insurance. Mansplaining all the way. Genuinely awful. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GERALD - 16 December 2024
" See paragraph 3 above "
" When we arrived at Gatwick to collect our agreed hire car we were refused on the basis of a soft check. No other explanation was provided "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PETERBOROUGH, GB - Reviewed by ANGELO - 15 December 2024
" Ikhlass has been very helpful, professional and efficient. "
" Ikhlass has been very helpful, professional and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 14 December 2024
" As above "
" Very helpful staff. Pick up and return was very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by IAN - 12 December 2024
" Carl is a great guy. "
" Carl is a great guy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BILLY - 11 December 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCUS - 10 December 2024
" quick and easy. new vehicle "
" quick and easy. new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL ANTONY - 08 December 2024
" Auto europe are good but Europe car so so "
" The only thing I don't like is that that it takes to long for my insurance deposit to be returned. Why so long???? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEVIN - 05 December 2024
" Good but found no puncture repair kit in the car. Europcar wanted to see us breakdown cover which used to be free. Another extra cost "
" Have used Keddy /Europcar many times and always been good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 24 November 2024
" Friendly staff, well organized "
" Well organized and car was exactly as booked. Card system was not working so authorization had to be done manually which took time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GORDON - 19 November 2024
" Totally ripped off with the additional insurance. Quoted a price but vastly inflated when I received the final invoice, it turned out to be £155.38 for 3 days which was 3 times the cost of the actual car hire! Feel conned and would never use Keddy again which is a shame because the car was really good and the drop off easy! "
" Totally ripped off with the additional insurance. Quoted a price but vastly inflated when I received the final invoice, it turned out to be £155.38 for 3 days which was 3 times the cost of the actual car hire! Feel conned and would never use Keddy again which is a shame because the car was really good and the drop off easy! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 18 November 2024
" Never had any problems with Auto Europe. Easy to book. "
" It took over half an hour to get the car, despite the fact that I was already in the system. It's now the third time that Europcar is trying to charge me for previous existing damages. Thankfully I have taken pictures on pick up. However it is still annoying that they try this. Will rather choose a different rental company. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by BRIAN - 17 November 2024
" Always get a good range of quotes from Auto Europe, although my wife has been blacklisted through no fault of her own. "
" Car had high mileage, more than 33,000 miles and driver's side heel pad in carpet was worn and loose, could be quite dangerous in an emergency. Rear parcel shelf strings we missing, so difficult to put suitcases in boot without someone to hold parcel shelf up. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by STEPHEN - 15 November 2024
" everything worked well. "
" it was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BEDFORD, GB - Reviewed by KAREN - 15 November 2024
" Not sure. We actually could not take the vehicle as there was an issues with the driving license. I have tried to get a refund but am getting blockers. I cannot see a refund process with you. I need my money back please, asap. "
" Really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - 13 November 2024
" I can't add any more really. I had a great service and would happily book again through AutoEurope with Keddy/Europcar. "
" I can't add any more really. I had a great service and would happily book again through AutoEurope with Keddy/Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by HAZEL - 13 November 2024
" Easy and hassle free car hire. "
" All went very smoothly when collecting and returning the car. The staff were all very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 06 November 2024
" Another great experience with Auto Europe! "
" Another great experience with Keddy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by VALERIE - 06 November 2024
" Overall very happy with the service "
" Received a larger car than expected so I was impressed with what seemed to be an upgrade. Not happy about an additional charge of £31.42 / €38.66 that appeared on my card after the return which I'm querying with Keddy as I wasn't aware of this charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRY - 04 November 2024
" As always very easy to book. The details of the vehicle to be hired are always clearly stated. "
" The employee at the drop off was very helpful in dealing with the condition of the vehicle, saying there were no problems. This is far better than dropping the key in a box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIODRAG - 01 November 2024
" Deposit is higher than most "
" Keddy is generally more expensive "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by IAN - 23 October 2024
" I'm not sure I would use Europcar or Keddy again. I didn't book the cheapest car but expected something better for a middle suv type car. "
" the first car i was given didn't have a radio connected- the second car was ok but i think for a major company such as Europcar they should have better quality cars than the chinese made MG. I have no complaint about Auto Europe and am very satisfied with them, my complaint is with Europcar/ Keddy and i have told them so. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by STEPHEN - 21 October 2024
" As usual no problems. Very friendly and helpful staff at BHX. "
" As usual no problems. Very friendly and helpful staff at BHX. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 17 October 2024
" All good "
" Nice car well presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 14 October 2024
" The price was not the real price! "
" I have rented through AutoEurope from EuropeCar/Keddy from this location many times before but this is the first time that they have applied a Premium Location charge - charged to my credit card after the rental completed! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL ROBERT - 07 October 2024
" All good "
" Great service with a quick turnaround both on pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by LUKE - 02 October 2024
" Well I would normally recommend AutoEurope but as Keddy staff informed me, the website is not accurately descriptive bing the vehicles provided. "
" I requested an intermediate car (qashqai or similar) and got a MG ZS, which is much smaller! I complained but they would only offer me a larger vehicle for an extortionate amount - they also argued that AutoEurope description was incorrect and that if I wanted a more accurate size then I should have booked direct with them. Really unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by SUSAN - 01 October 2024
" All in all, after being very worried about hiring a car it went very well & was a far easier experience than expected. "
" Had a warning message appear, however the customer service person was helpful. So had to take the car to the nearest Europcar centre for car to be checked, again the representative there was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by THOMAS - 26 September 2024
" Sorted problems expeditiously "
" Great service at the counter and great car. Only problem was they charged for the car hire as well as Auto Europe and didn't seem bothered to sort it! Thankfully Auto Europe were great and got it sorted so quickly and had my money returned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 25 September 2024
" I have used Auto Europe for my UK car rentals and elsewhere on the continent for many years. I am very happy with the level of service received and will continue to be my first port of call when researching UK and European rentals. "
" All good. Have used them many times in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by WILLIAM - 23 September 2024
" No issues with Auto Europe, just a very poor experience with Europcar "
" I queued for well over an hour with many other people to get my car at Birmingham Airport. The staff at Europcar said it was not their fault as many people had arrived at once, but this cannot have been a surprise to them based on the bookings! Terrible customer service and many angry people. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROSIE - 22 September 2024
" No issues, hassle or any problerms at all. Brand new car supplied. "
" Great! No issues and hassle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARETH - 22 September 2024
" Keddy / Europcar were clear that Auto Europe were at fault for advertising a rental vehicle that I was highly unlikely to ever get. They explained that websites like yours do this regularly so people pay for what is seemingly a higher class vehicle only to then be given a far inferior vehicle. Whoever is at fault, I am 300 quid out of pocket and would never use Auto Europe (or Keddy) again. I would definitely let others I know not to use your platform. Thoroughly disappointed. "
" Paid for a Nissan Qashqai or similar. Obviously my tenting a Qashqai was never to be (the rental company said they barely stock any so always unlikely). The car that was similar was in no was similar to a qashqai and would not have fit our luggage in. Had to pay an extra 300 pounds to get a suitable similar vehicle. They blamed Auto Europe for knowingly advertising a make of vehicle that I was unlikely to get. Either way, would not rent from Keddy again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 19 September 2024
" Good price easy to book "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IPSWICH, GB - Reviewed by RICHARD - 18 September 2024
" Very good. "
" The pick up and drop off went very smoothly with the car explained and checked. The car was clean and the staff were friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - 17 September 2024
" Lovely set up at Stansted airport. Friendly staff, hassle free transaction on picking up and dropping off. 100% "
" Absolutely hassle free service. Will definitely be a repeat customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARIOS - 12 September 2024
" everything was good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 08 September 2024
" Private email will be sent directly to management regarding my experience. "
" Private email will be sent directly to management regarding my experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by DAVID - 04 September 2024
" Excellent "
" Excellent service. And a lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LORNA - 04 September 2024
" i did not appreciate that i had paid Keddy more than i had paid Europcar, i was therefore confused when Europcar had an amount significantly less on their booking for me than i had paid you. i presume this was your booking fee and my misunderstanding you were using a third party and were charging me the privilege of doing so. "
" I called the out of hours number to try to arrange a later time for drop off. Once the call was answered your staff member gave me a number to call which he said was still open, it was not. I called back saying that no one would answer on that line until 8am the next day. He tried the number himself and confirmed what i said was true. He suggested I email to say I wanted drop the car off later to which I pointed out that no one would be reading the email before the morning either. My drop off was 7am at Bristol airport so I could not wait until the office opened at 8am to request late drop off as by then i would be charged for late return anyway. I appreciate that your staff member could not confirm late drop off as the car was then hired via Europcar but his information was wrong and his suggestion that I email was frankly ridiculous. I dropped the car off at the agreed time in the end but had a very frustrating hour trying to deal with this to see if i could agree late drop off. Disappointed that your staff did not have more useful accurate information. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 04 September 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by JAMES - 03 September 2024
" B "
" Great customer service at each end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ANTHONY - 26 August 2024
" Efficient pickup drop off "
" All went smoothly. Nice clean car, but underpowered.I was a bit concerned about the large deposit though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKE - 23 August 2024
" All fine "
" Was provided with a 8 seater van when I requested an intermediate size car. The car was also damaged a lot and had terrible odour (possibly a dog had been previously in car). The headlight was also not working which should have been checked by Europcar staff. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LUTON, GB - Reviewed by JAMES - 19 August 2024
" Stress free "
" Very good except the car had been smoked in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by VLAD - 18 August 2024
" No questions or issues to AE. "
" 2 hours queues on a pick up. Wrong amount charged, the case is still ongoing. No gate code provided for a drop in North terminal. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JULIE - 17 August 2024
" I was told the car was perfect. This was not true. Lots of damage to hood, top of car and rear. Spoke to staff at pick up point who altered our paperwork to reflect the damage. Europcar staff are always very helpful and pick up is usually simple as I use the service regularly. "
" This was the cheapest car I could find and I still think it was expensive for one week "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by HELEN - 17 August 2024
" Top as always "
" Always very friendly staff. Stanley at Manchester Airport was very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by HAROLD - 15 August 2024
" Good value for money "
" Very efficient service. No fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEVEN - 15 August 2024
" I have emailed but no reply as been overcharged for 14.50 by Europcar. No idea why. Please get in touch "
" Counter staff great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MOHAMMED USMAAN - 14 August 2024
" Smooth. Europcar were very good. Nice new car "
" All smooth, no issues at either end. Great price from Keddy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 13 August 2024
" See above "
" After i returner to Norway i found that i have been billes an extra 5577,76 nok no explanation or anything! Please explain and refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HADRIAN - 13 August 2024
" was good experience "
" hi was everythink good, the only thing i dont know why i was charged after the rental , the sum of £11.59, i was never charged these fees before, and i have rented many times previus from auto europe. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CORMAC - 11 August 2024
" All good "
" Sheraz was a nice fella and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GRAHAM - 05 August 2024
" Friendly staff and very helpful. "
" Friendly staff and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by WILLIAM - 04 August 2024
" Booking and dealing with autoeurope was great. However being scammed has not left a great taste in my mouth. "
" I was offered additional insurance by customer service agent Ewan. When I told him I already paid 4.99 per day when I booked for the same coverage he ignored me and asked me to sign the paperwork to drive the car away. I again said I already had this and he said it was a matter of routine. Lo and behold after I return the car l get a bill for for approx 24pounds per day for his insurance coverage I already paid the above mentioned 4.99/day for. It is absolutely unthinkable that in this day and age that this can happen. I have made a complaint to eurocar who have denied the complaint! What can Auteurope do to help me get reimbursed for what I believe to be a scam? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 04 August 2024
" Same as above "
" All good except car had tire pressure warning light on which we didn't notice until after we drove off the lot. We stopped and one tire was really, really low (13 PSI). It isn't acceptable to rent a car without checking the basic safety issues. This was not only an inconvenience, but a dangerous situation on the motorway. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ILIAS - 04 August 2024
" I have been using Auto-Europe for the last 13 years. Excellent servive: good choice, easynes in booking, reliability, fast confirmation, cancellations as promised. Excellent overall. "
" I arrived earlier in the Heathrow Europcar Branch. They tried to sell me a car in the excuse that they have not an available car at this moment. They suggested I had to pay an extra 600, then 400 and finally 275 GBP extra to give me a better car that it was available at that time, other wishe I would have to wait 3 hour until my car becomes available. I origgginaly had paid 300 for my rental. And I could see that in the branch at that time there were more that 150 available cars of all categories. I denied and waited. Finally they gave me a car in the class I ordered after letting me wait for 40 minutes. I am dissapointed by this behaviour since my experience is excellent with this brand. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ROWLAND - 03 August 2024
" All good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by VIRGINIA - 03 August 2024
" Everything was perfect. "
" Great service counter staff very good and friendly.Car was new and immaculate.Such an easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by TERRY - 02 August 2024
" Everything went super "
" Staff went out of way help us "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BABAR - 30 July 2024
" Overall good experience but did not know a compact suv had a 1 litre engine. I was looking for at least 1.6l. I would have gone for something bigger if I know. "
" Car was clean inside but not so much outside. A lot of dead flies and bits of mud at the front of the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HAMILTON, GB - Reviewed by VICTORIA JANE - 30 July 2024
" Good value "
" A little slow in picking up the car, but overall a good experience "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PENELOPE - 29 July 2024
" All good "
" All good just clutch on car was not great so it didn't pull off well at junctions. this is my third hire care in two months and it was not great compared with the others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by THEVASAGAYAM - 28 July 2024
" For over 10 years I was renting through Auto Europe and it was always value for money "
" The entire process from pick up to return was smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 25 July 2024
" Great experience. "
" A very good experience. I highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SIMON - 23 July 2024
" See above. Damage to bonnet was not noted when I collected the car, nor the broken parcel shelf (these were noted after I mentioned them). "
" Europcar desk at Inverness staffed by two people; their desk was very popular, mainly with people who hadn't pre-booked, so I had to wait 45 minutes to get to the front of the queue (the flight from Bristol was only 25 minutes longer!) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by JOHN - 22 July 2024
" As above "
" Very pleasant, courteous & helpful member of staff at reservations counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STIRLING, GB - Reviewed by MARK - 22 July 2024
" Still waiting on my refund for the booking that wasn't honoured. "
" Cancelled my booking 90 minutes before I was due to collect my car. Extremely disappointed. No alternative offered and Auto Europe did nothing to assist. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by JOHN E. V. - 19 July 2024
" Always been happy to use Auto Europe. "
" Could not fault the before and after customer service received, but I would not recommend a petrol, manual MG, eventhough it was supposed to be an upgrade. I have hired various cars in my time and although most cars have little idiosyncrasies, this is the only car that I would stay clear of. The radio was unfathomable. The horn would sound occasionally when locking the car. The horn alarm went off for no apparent reason. Worst of all, we were locked inside three times and I have no idea why or what I did to unlock it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOSE - 18 July 2024
" Aufull "
" Could you let me know when we are going to receive the deposit? We have received an invoice with some wrong issues of the service which was not indicated to us at the car recepción. Best regards. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 18 July 2024
" I'd recommend Auto Europe for initial value and ease of booking, but caution about the possible additional fees. "
" Over all a very easy experience. I was a little disapoited with the additional costs after drop-off... the one-way fee was a little higher than expected and there was an additional 'premium location' fee that wasn't mentioned at all prior to drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KUNAL - 17 July 2024
" Amazing service and great credit to Mariam who was very knowledgeable of the vehicle and seemed very experienced. I felt in good hands. "
" Her name was Mariam not Keddy. My ratings are scored to Mariam NOT Keddy unless this is the same person "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by CRAIG - 12 July 2024
" Always the best option in my opinion! "
" Although we waited 45 mins for a desk to open up and get the paperwork together, the staff were very nice and the car was perfect. No problems to report whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GEOFFREY - 10 July 2024
" Please respond to my complaint noted above. I would be grateful if you could liase with Europcar to find a solution to this situation an let me know why it occurred, "
" There were confusing complications at Luton Airport with the reception person basically telling me that despite paying for the Collision Damage Waiver, I could be liable for multi-thousand pound charges in the event of any damage to the car whatsoever. It turns out that the person was working for Europcar (Europcar ref 156496392) and his intent was to scare me into paying him over £300 for additional insurance which I did, thinking that the cost of hiring the car through yourselves would be deducted; but it wasn't and I found that my bank account had been charged over £500 including the money paid to yourselves. I am now pursuing a complaint and seeking redress through the BVRLA. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by JACEK - 08 July 2024
" absolutely awful, frustrating and highly distressing "
" The worst experience we have ever had: unable to pick up a car, because the office was closed. Extremely difficult to contact customer support. No one seemed to be able to help, we kept being passed on. We haven't been offered any replacement car nor refund: so we ended up having to pay for a car with a diffrent company! we have described the whole ordeal with details in a complaint sent to customer services. Overall extremely unpleasant and frustrating experience. We still haven't heard back from the customer services about our complaint and refund. This is the worst service we have encountered in the UK. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PAUL - 08 July 2024
" Have used Autoeurope for many years as I've always found that I get the best price. Booking is simple. "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SIMON - 04 July 2024
" The exit at Gatwick is not so clear, thought I got a bus land fine straightaway "
" Easy & Fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERENCE - 04 July 2024
" The car rental in the end was very satisfactory. "
" At the counter on collection, I was advised that I did NOT meet all the criteria, I accepted their reason, and transferred the rental to my wife. Everything was very satisfactory. I was told that if I emailed you that as the insurance was now void, as it was in my name, that I would get that refunded. I have emailed you 3 times, and still not had confirmation of you receiving any of my emails Thanking you for your service Terence Sawkins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by HENREECE - 04 July 2024
" AS I SAID THE BOOKING AND THE VALUE OF THE CAR HIRE WAS EXCELLENT BUT NOT WAITING FOR THR CAR "
" EVERYTHING WITH THE BOOKING WAS VERY GOOD, EXCEPT THE 45MIN WAIT TO COLLECT THE CAR .....IT WAS EXTREMELY BUSY AT THE DESK 45MIN TO WAIT JUST TO GET TO THE DESK WAS UNEXCEPTABLE "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ALI - 03 July 2024
" I have made two attempts to rent a car, but you do not accept the process via phone or website. "
" I haven't tried them "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JAMES - 01 July 2024
" Car Deposit by your arranged partners unduly and unfairly high will not do again and if so then will be under duress. "
" Normal deposit on car by teddy europcar is £250 when booking over autoeurope it is £700 this took my credit card limit out. I will not use autoeurope again as had I known this amount from start then would have not booked. I find this amount and difference between you and them ridiculously high! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID - 29 June 2024
" I have been renting with autoeurop for years. You should get your customer support to be available on weekends too "
" 19% added to my bill saying it's a special VAT Levi on cars taken from the airport. Herts or Avis didn't add this charge and in any case it wasn't advised when I booked the car. Please check this and revert "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KEVIN - 27 June 2024
" See sbove "
" Arrived immediate attention and pick up and return gave no problems. Car was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FAISAL - 26 June 2024
" excellent "
" This time excellent experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 26 June 2024
" Very good service and booking experience. "
" Great service - as always! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by AIDAN - 23 June 2024
" Great service throughout the process. "
" Good prices and great cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TIMOTHY - 19 June 2024
" All went smoothly "
" Good all round experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MILICA - 19 June 2024
" When I hired a car through AutoEurope I was of a belief that my payments and communication would be going through them, not Europcar. I was at no point made aware that Keddi will be reinvented name for horrid service of Europcar I've only had terrible experience with in the past. Having to deal with charges with no base for and ones I have not been made aware of at the time of booking, picking up or returning the car and all through unprofessional Europcar service is a cause of distress I hoped to avoid by going through Auto Europe. Sadly not the case. "
" Staff at pickup pushing for paid upgrade even though I am a tier customer that is entitled to free one. After return of the car being sent invoice for premium location and licence and tax that I complained about, was informed was sent by mistake, only to have it sent again the same day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by DAWN - 18 June 2024
" Car was great - pre-existing damage clearly demonstrated. Would have been helpful to have a quick brief about the car (as no manual in the glove box) - had to ask another MG driver how to access the petrol cap. Returns process very easy. "
" The agent at pick-up was adamant that I didn't have ANY insurance cover booked for the vehicle (which was totally incorrect).A less confident person (or someone who doesn't check their paperwork) could well be BULLIED into paying for additional cover they DO NOT NEED.I Assume the agents get commission for additional cover ? - not very pleasant . "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JONATHAN - 17 June 2024
" Overall good, will use again "
" Free upgrade on car was nice, asked if i wanted to pay extra for an automatic, which I didn't. Felt a little bit pushy to take it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 17 June 2024
" See above. "
" All very good, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by GILLIAN - 15 June 2024
" Very satisfactory "
" Friendly helpful staff and a very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIENNE - 13 June 2024
" Very unhappy with the service. Still awaiting a refund. Staff was very rude. Missed my family event due to not being able to receive the car. "
" The staff at the service were very rude to me and made me feel an inconvenience to them. I also, was unable to collect the car due to not having a physical card, so didn't even get the service I paid for. When I told staff I reviewed the FAQs and it did not mention a physical card, I was told to read the T&Cs. Which is pretty unrealistic "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by EMMA - 11 June 2024
" Been awaiting a refund now for 4 weeks "
" On arrival at the airport to collect my hire vehicle I was told they couldn't lend me the car based on a soft credit check although they took the £434.81, we are still waiting for this to be refunded as I was advised it would be by the staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HELEN - 10 June 2024
" Positive experience: Online booking with Auto Europe was straight forward with plenty of options Negative experience: booking confirmation documents did not give specific info re Keddy logistics at Stansted airport - ie which counter to go to there given I discovered there are no Keddy personnel or notices on site, I had to ask at different counters to find who was handling Keddy bookings! Also not clear that an additional £44 premium location pickup charge would be payable at airport directly to Europcar given my booking voucher confirmed a 19% airport surcharge was already included in my booking. The "
" Keddy booking for pick up at Stansted Airport is handled by Europcar - this was not clear on my booking confirmation & at Stansted car rental village there are no signs for Keddy or notice stating need to go to Europcar counter! I had to ask at different counters! Also it wasn't clear on booking confirmation I had to pay a £44 Premium Location pickup charge to Europcar at Stansted - I believed this was taken into account in my original booking. The europcar agents were doing an upgrade 'hard-sell' to all customers but not making clear any upgrade or extras prices quoted excluded VAT until invoice button was pressed! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by WILLIAM - 09 June 2024
" As above "
" Easy online booking. Very helpful and professional lady at Inverness collection desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by GRAHAM - 08 June 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 07 June 2024
" All good, "
" All very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATE - 03 June 2024
" Customer service telephone option 1 keeps reverting to option 1 new bookings and telephone wait times have been very long !customer service only open 9 until 1pm and not weekends ..... "
" I was refused a car. A problem with driving licence not fully explained. I have called autoeurope. many times regarding refund and am still awaiting the outcome ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAEL - 30 May 2024
" A very fast and efficient turn round at both ends. "
" Friendly, efficient staff both at pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RICHARD - 29 May 2024
" Autoeurope are always excellent. "
" After returning the car I was invoiced for random charges that should have been included in the rental - I had to call them to get these refunded. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 28 May 2024
" Very efficient booking service "
" No problems fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 23 May 2024
" Would happily hire from them again. "
" All good - Sab at the hire desk was especially helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GILLIAN - 23 May 2024
" I brought the vehicle back a day early but when I rang the dedicated department at Auto Europe by phone to modify the rental contract from 3 days to 2, the person who answered said it wasn't possible to receive a refund for the day not used (even though I'd been told when I collected the car that it was possible). Her explanations as to why it wasn't possible to modify the booking didn't make any logical sense. I only had the car for 2 days instead of 3 because the car rental agency at Bristol airport was only able to provide me with the vehicle 90 minutes after the original pick up time, so when I brought it back, it was still day 2, not day 3. "
" Nothing to say as had no contact with the insurance company "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by GRAHAM - 21 May 2024
" Great service "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN EDWARD - 21 May 2024
" Excellent customer service from Jordan "
" Jordan was extremely polite and helpful - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 17 May 2024
" Dont display full costs "
" took over 2 hours to collect car and then get charged for £50 for out of hours pick up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by CHRISTINE - 15 May 2024
" Used auto Europe many times. Easy to place order. "
" Easy to collect car. Helpful staff and easy return. Good car too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by GRAHAM - 14 May 2024
" Very happy to "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MICHAEL - 13 May 2024
" Please see as above in box 3. "
" Unfortunately we have been charged £72 and we have no idea why? We returned the tank full, were told car was damage free. So unsure what the issue was, is it just an error? We would appreciate an explanation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 10 May 2024
" Disappointed by the hidden charges "
" Hidden charges - Europcar charged for "Licences and Fees" when returning the vehicle, which was not shown as an excluded item on the booking voucher. Not acceptable by Europcar. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 23 April 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARIANNE - 22 April 2024
" It was extremely annoying to think the desk was in the terminal, not at the end of a shuttle bus and also to have to wait so long to get the car. They must have known a lot of people were scheduled to pick up a car at the same time so put more people on the desk. "
" The pick up was not in the terminal as the website lead us to believe but in the car rental village which meant getting a shuttle bus. We were due to pick the car up at 20:30 but we had to wait 45 minutes as there was a long queue at the desk and only one person working! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NICHOLAS - 22 April 2024
" Woeful experience. Complete scam artists and non existent customer service. "
" Absolute shambles. Didn't hire me the car when I arrived at Edinburgh airport. Took £700 deposit 12 days ago which still hasn't been returned to my card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ADRIÁN - 20 April 2024
" They charged me another 85€ extra "
" They charged me another 85€ extra "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by COLIN - 19 April 2024
" auto europe has made these last 5 months in Ireland and UK easier byt providing good car hire options "
" On the whole good but I was upsold on an upgrade. However it was up to me to say no and I should have but I didnt. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EDWARD - 12 April 2024
" As above. All good with the car, rental facility, pick up and drop off. I just don't like it when I'm lied to. I'll probably use someone else next time because of this. "
" Everything was good except for the fact that the Europecar employee at the desk told me that the extra insurance that I bought from you "autoeurope" really wasn't valid and I should have bought it from them instead. Consequently either THEY OR YOU have tried to rip me off. All about the pricing of damage and how its done differently. Quite scary with a £1600 excess!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CLIVE - 12 April 2024
" Very good apart from taking an extra £8.36 from my card "
" An amount of £8.36 has been taken from my credit card with no explanation. I cannot give feedback until this issue is explained and resolved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAIDSTONE, GB - Reviewed by ANDREW - 09 April 2024
" Good choice, good price, good service annoying up sell of tyre and recovery service which should be included "
" The idea that you need to pay extra for tyre and recovery/repair service is an unwelcome upsell and extremely annoying. Other than that good service at pick up and drop off and a nice car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 08 April 2024
" It would have been good to being made aware that Europcar has introduced the premium station surcharge when the vehicle is booked via third party like Auto Europe. "
" overall good experience - but had to pay premium station surcharge. I booked cars via Auto Europe many times before, but never had to pay this surcharge when dropping off the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN E. V. - 08 April 2024
" Car did the job. "
" No real problem. Well used car but of no consequence. Fuel gauge low reading highlighted at pickup. Showed full on drop-off, but too early for office to open. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RUSSELL - 31 March 2024
" Not impressed at getting charged a larger excess because I use Autoeurope. "
" Charged a £750 excess as I'd ordered through Autoeurope not their standard £250. Experian then contacted me as instead of simply blocking the excess it appeared as if I'd applied for a personal loan. Sob then affected my credit score. The car, a Skoda Scala had such a slippery area of the carpet below the pedals it was dangerous. As we're the brakes which were either on or off. Again verging on dangerous. All in all a very poor experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by MARK - 28 March 2024
" Very poor "
" Collected car in very poor condition a lot of damage!! ...hadn't a full tank of fuel had to go and get it filled up as part of our rental time ..had a tyre warning light on on dash..on return inspection was very thorough was claiming more damage on wind screen fortunately had video of all damage..very poor experience.. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by IAN - 26 March 2024
" Good service would use again but go direct to them next time "
" Great service good guys, only thing I was not happy about was I had taken full comp no worries insurance with the company I booked the car with on line and I was talked into it again by the lad at the counter, so I had double most expensive insurance, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORTHAMPTON, GB - Reviewed by CLAIRE - 25 March 2024
" Problem with systems. Still awaiting deposit back. No problem taking it however oddly enough. "
" Problem with systems. Still awaiting deposit back. No problem taking it however oddly enough. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by JAMES - 24 March 2024
" Great staff, excellent car "
" Excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTOPHER - 22 March 2024
" I have used Auto Europe before for a holiday car rental and was delighted but my recent experience using Auto Europe for business travel has left me in a very difficult position; unable to obtain a VAT invoice for the cost of the rental. The Auto Europe website says that for a VAT invoice I should contact the rental supplier, but Keddy will not provide anything other than a £0 invoice when I asked as there were no additional charges. Without a VAT invoice for the cost of the rental I am unable to claim the cost of the rental from my employer. After asking a Auto Europe representative to help explain Auto Europe's disclosed agent status to Keddy and to explain to Keddy why Auto Europe cannot provide a VAT invoice and that is the responsibility of Keddy, all I get told is Auto Europe can't provide an invoice and speak to Keddy, who tell me to speak to Auto Europe. I feel I am just going around in circles with neither company showing any interest in helping in a meaningful way. "It's not us, speak to them" from both sides.. Frustrating and stressful as without a VAT invoice I am £302.92 out of pocket. Would not recommend Auto Europe or Keddy for renting a car for business travel as the service is not fit for purpose if a VAT invoice can't be obtained. Customer service has been very poor which is a shame as the experience up to now was positive. I would also have concerns about personal use rentals after my experience with customer service. Your website should make clear that rental suppliers won't supply VAT invoices for bookings made through Auto Europe; it currently suggests otherwise which led me to book my business travel car rental with Auto Europe believing your website that then rental supplier would provide the invoice. Disappointed and frustrated to be sent round in circles by Keddy and Auto Europe's poor customer service. "
" Keddy will not provide a VAT Invoice for the £302.92 inc VAT cost of rental. Keddy insist Auto Europe must provide the invoice. Auto Europe insist as a disclosed agent they cannot provide a VAT invoice for the £302.92. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 21 March 2024
" Overall no major complaints "
" Only criticism is that car had in excess of 40,000 miles and a few scratches. Engine quite noisy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 20 March 2024
" Another good value rental sourced from auto-Europe "
" Great service from Keedy staff, from pick up / drop off drivers, vessel check in process and returns. Car was brand new, just 250 miles on it. This is the third rental from Keedy in last 6 months, and they are my preferred supplier now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 20 March 2024
" Good service. Repeat booking made for my next visit to UK. "
" Good service, I have booked again for my next trip to UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CAROLANNE - 18 March 2024
" Good "
" No wait at the counter. Short check in. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARGARET - 17 March 2024
" ..... "
" .... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DOVER, GB - Reviewed by NTOBEKO - 10 March 2024
" This review is about AUTO EUROPE NOT KEDDY. The counter staff were brilliant. The £700 deposit clause was not made prominent at the start of the booking by AUTO EUROPE online and I only noticed it when I had already committed to payment. Very misleading and customers need to be told about this in ADVANCE, add it to the booking fee not as an extra hidden in some clause at the end. Even when I reached out to explain I was not aware the customer support agent at AUTO EUROPE was abrupt and not sympathetic at all. So not recommending this service. Really unhappy you refused to give me even a partial refund for a car I did not even use . If you want to book I'd recommend booking directly not via a third party. "
" This review is about AUTO EUROPE NOT KEDDY. The counter staff were brilliant. The £700 deposit clause was not made prominent at the start of the booking by AUTO EUROPE online and I only noticed it when I had already committed to payment. Very misleading and customers need to be told about this in ADVANCE, add it to the booking fee not as an extra hidden in some clause at the end. Even when I reached out to explain I was not aware the customer support agent at AUTO EUROPE was abrupt and not sympathetic at all. So not recommending this service. Really unhappy you refused to give me even a partial refund for a car I did not even use . If you want to book I'd recommend booking directly not via a third party. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by RICHARD - 06 March 2024
" Autoeurope are good to deal with "
" We booked a car for 10pm at night, giving our flight number (landing 9:30pm). We arrived on time but there was a short delay to get our bags, so we arrived at the car hire desk at 10:10pm. The car hire staff had closed and left, so we had to pay for a taxi from the airport to our accommodation. The next morning we had to pay for a taxi back to pick-up our car. Apparently Europcar/Keddy policy is to only wait 30 minutes from flight arrival! This will often not be enough to pick up baggage. I am very disappointed - do not use this company for late airport arrivals. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SIMON - 06 March 2024
" I am still waiting on resolution of the issues I had when trying to collect the vehicle, specifically the refund of monies paid "
" Despite being a previous Europcar customer, from all of a month ago, I was refused the rental at the point of collection. The explanation given was that I had failed their 'address check'. This was somewhat of a surprise given that I have lived at my current address for almost 20 years. Although the staff were polite, there was no attempt made to try and rectify the issue and I was told that I should use public transport to return home 20 miles away. I am still awaiting my refund from more than 10 days ago. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by MICHAEL - 29 February 2024
" Anthony at the desk in Inverness 11/10 "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IVAN - 28 February 2024
" Car was as ordered, good condition, good staff at airport desk, easy to drop off out of hours "
" On arrival the lady at the desk was fabulous "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FRANCES - 26 February 2024
" The car was excellent but I was missold medium protection cover. I am expecting you to recognise this and refund me £157. "
" I was missold medium protection by the person at the desk. I paid £92 for the car when I booked online. I wanted 3rd party. I took out colisión damage waiver separately. I did not expect medium protection to be added and I specifically asked if it was 3rd party at the desk. I rang up two days into the rental as I saw the additional £157 on the form I'd signed. I was told I needed to wait until after the car was returned to sort out the issue. I rang on Friday 23 Feb when I saw the additional £157 on my credit card. I was told I would be investigated and I'd get an email to confirm the investigation. I haven't received anything. I am very unhappy at what has happened and will now have to ring again to follow up the missing email. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JANET - 26 February 2024
" Very happy with this firm. "
" Very easy to hire car. Car was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 26 February 2024
" I had to pay of r an Uber to reach my destination after our flight was delayed and the car hire office was closed. I tried to call auto europe but this was an out of hours message and I could not find out what I needed to do given that our flight was delayed. When I phoned the next day to see if I could get a car I was told that Auto Europe would contact the car hire and would call me back. I never got a call back. This trip cost me a lot more having to pay for Ubers to get around. "
" The office was closed and there was no way to contact Auto Europe or Keddy to say that our flight was delayed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by TRACEY - 26 February 2024
" This is the worse car that I have picked up with keddy/ europcar. I always use you when flying into Luton. Too old and too manyscrapes and scuffs, even the tyre showed low inflation after a few miles of driving. The steering wheel and gear knob were sticky / filthy. The back seats where stained. The car smelt clean , but......!! "
" There was alot of staff and mostly friendly and chatty, however when I commented on how to make them aware of defects they just said take videos and weren't interested to take time to walk around the car and log these. The codes used on the paperwork ere confusing to me and to them!! "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by NATASCHA - 19 February 2024
" Hated the upgrade will have to seriously consider renting with Keddy again. Counter service was crap as well. How come walk-ins get served before those that have reserved. "
" Sometimes people really want the car that they reserved, that's the point of making a reservation. Fobbing people off with a free upgrade to an SUV especially when it's Chinese crap MG is of no benefit. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SCOTT - 19 February 2024
" Very proffessional service "
" Only positive from my initial hires "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANTHONY - 18 February 2024
" I have shared it above "
" Booked car on line with CDW only to find when picking up the car I had to buy more CDW costing more than the car "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUYEYE - 16 February 2024
" I'm happy for the price of the car very good cheap price well done "
" I'm happy for the service providers to me thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 15 February 2024
" generally satisfied "
" Overall, I was satisfied. Did find the sales staff a bit pushy when offering to upgrade. I paid for extra protection but found out at the counter that it was basic protection. Returning the car to Europcar was easy, however, I do think they should inform you of the scuffs to the vehicle before signing after drop-off as the statement showed scuffs to the vehicle which I think they will not charge for, but you never know. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by COLIN - 10 February 2024
" Not getting the requested car not Auto Europe fault "
" Ordered a Intermediate SUV and end up with a crossover coupé. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JULIA - 09 February 2024
" I would like to mention the staff especially Josh who I collected the car from. Friendly, helpful and upgraded the car. Equally, the member of staff I returned the car too. My first experience of the company - excellent value for money, efficient and organised and I would definitely use again. "
" I would like to mention the staff especially Josh who I collected the car from. Friendly, helpful and upgraded the car. Equally, the member of staff I returned the car too. My first experience of the company - excellent value for money, efficient and organised and I would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 02 February 2024
" -- "
" Fast and friendly pick up. Nice car, quick and efficient return with transfer on to Hetahrow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAVID - 01 February 2024
" The experience was quite easy with no long delays when picking up or dropping off the car "
" The only real problem was the windscreen washers didn't work. To be fair they compensated by driving us to our ho. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by AYODELE - 28 January 2024
" Easy to book. Good rates. "
" Pickup and drop off very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CAMILLA - 24 January 2024
" Raqim helped and dealt with our check-in quickly, efficiently & effortlessly. We were very impressed with his service! And bringing our car to the door was so helpful as my husband has walking problems, that was kindness itself! The upgrade was also a huge surprise and very very gratefully appreciated, THANK YOU RAQIM at LHR. "
" Surprised & delighted! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTYN - 23 January 2024
" A1 service "
" Much better than Greed motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICOLETTE - 20 January 2024
" The price was reasonable, the staff nice and professional. Pick up and drop off were very easy. Only issue was condition of the car. "
" The only reason for the low score was the car I was given. It was in poor condition, with a lot of damage to the bodywork, not cleaned outside very well. I have previously had much better cars with Keddy. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by LOUISE - 18 January 2024
" had never heard of Keddy before now. AutoEurope's site made comparison easy. "
" friendly staff at Bristol airport - and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 12 January 2024
" Even though there was a problem with Keddy, Autoeurope resolved the issue efficiently. Thanks "
" Keddy refused to provide a car as "computer said no" "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ANTHONY - 10 January 2024
" As usual the web experience and hiring went well. "
" Slight glitch at pickup and a different vehicle to what I ordered. Otherwise a good hiring experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DEREK - 05 January 2024
" Easy to use website and rentals at competitive prices "
" As normal, they tried to sell me extra insurance at £22 per day but I told them I already had full cover from Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILLIP - 05 January 2024
" Great Web company alway get great deals and can cancel if my plans change "
" Keddy and Europcar are at the same station but was a much better experience than my two previous bookings with europcar. Well done on getting it right this time no battered pug 108 this time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKE - 04 January 2024
" AutoEurope for sure the best deals and the best service the problem is that the renting is then handled by individual companies and service and car quality at least for Keddy as it is for Europcar is poor. "
" Way too long for check-in and check-out. Very poor vehicles despite the fact that I booked a compact car! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by DEREK - 03 January 2024
" Damage details on the form handed to us was in a foreign language sp we could not identify the faults listed. We proceeded to take our own photos of the car in order to send on to Aito Europe. On the first morning the service light came on and the oil warning light. We rang several times to report it and were transferred to non employee people!! Eventually when we did talk to someone who could help he gave us an email address to send photos, he also transferred us to roadside assistance to get help. The transfer went to a third party. We emailed th photos as requested, 2 days later it bounced back and did this on 8 occasions! We later contacted customer service via email 3 days later they said email the photos to them We gave up. "
" Just on the booking site "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by FAISAL - 31 December 2023
" Nice. Car had pre-existing damage on it, visible dents in the body and scratches that has not been repaired, hence did not look nice. I guess should have been repaired. Otherwise, top-line service. "
" Nice. Car had pre-existing damage on it, visible dents in the body and scratches that has not been repaired, hence did not look nice. I guess should have been repaired. Otherwise, top-line service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ANDREW - 30 December 2023
" Very easy drop off. "
" All was good, but didn't get an SUV that I needed but did get an estate car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ANNA - 27 December 2023
" Not very happy with the pick up of the car and its condition "
" Wasn't really Keddy, but Europcar as they were the ones both handing the car over and returning it to. Keddy's website worked well, which was the only contact I had with Keddy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by STEVEN - 25 December 2023
" Excellent, luton, cyprus, France. All the same. "
" Quick, efficient, polite... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 24 December 2023
" I have been scammed "
" After returning the car, on time, with a full tank and in the same condition as when i first picked it up. I am charged £234.54 on my credit card with no explanation as to why or what for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 21 December 2023
" Simple to understand documents and email "
" Good comparison site "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by GEMMA - 18 December 2023
" Lovely little car, super economical. Friendly service with no complications! Will definitely be back! "
" Online process was clear and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANTHONY - 16 December 2023
" have emailed customer service at Europcar and the CEO of the company 4 years old car with more hits and dents than a Beatles Uk number 1 excess mileage almost 50000miles and no breakdown assistance is appalling "
" have emailed customer service at Europcar and the CEO of the company 4 years old car with more hits and dents than a Beatles Uk number 1 excess mileage almost 50000miles and no breakdown assistance is appalling "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COVENTRY, GB - Reviewed by DANIEL - 15 December 2023
" friendly staff, always up for a chat and very efficient in rent out and on returning the car...I will hire a car from earlsdon office again! "
" always friendly staff at the car hire, they have me an upgrade for free, which I was very happy with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by ANDRIO - 12 December 2023
" I was expecting a better car and better service, as my first time on hire, at collection no much information but was polite and we have a good talk, the car was a bit smelling cigarette plus few more things, at drop off .. just got the key from my hand, went to move the car and coming back and say two words, sign here and good bye. "
" easy to booking online. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by BARRY - 11 December 2023
" Five stars "
" Great service and check-in/out staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 11 December 2023
" You should make it clear to companies like Europcar that this type of behaviour is not acceptable. "
" On arrival at the Stansted Europcar (Keddy) counter I was told that the grade of car I had booked was not available, so I was given an upgrade. No mention was made of a charge for the upgrade, but I find on my credit card that I have been charged - more than doubling the rental price. I have raised a complaint with Europcar and await the outcome. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ABIGAIL - 09 December 2023
" No reponse to emails after a disastrous experience is very poor customer service "
" I was not given a car on arrival because of an address check, no idea why, this should be done before as it ruined my holiday, have emailed for refund but had no response "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by BILLY - 07 December 2023
" All in all great, just a stupid error from Europcar, which was solved pretty quickly, but I'm still waiting to get my money back. "
" Europcar charged me for another week and I'm still waiting for them to pay it back. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 02 December 2023
" Very efficient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by DEBORAH - 02 December 2023
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ADRIAN - 30 November 2023
" Good comparison site. Competitive prices. "
" Car as booked. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by PETER - 26 November 2023
" Autobeurope dos not mention in t and c's that only a paper bank statement mailed from bank with relevant uk address notes would be accepted. "
" Absolute disaster. Keddy refused to release car as I did not have proof of uk address. The only documents keddy woild accept were utility bill or council tax. They would not even accept bank statement in address name unless it was a paper copy from bank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GAYNOR - 26 November 2023
" Never to be repeated as I'll never use Europcar again. Don't use Europcar is my advice. If you do, check your paperwork – they can't be trusted. Don't listen to their upselling schpiel or ask the price because they won't tell you. When upselling on a contract already requested, the assistant should talk in prices as well as the product. To do otherwise is completely dishonest. I imagine that's not taught at Europcar training school and that, therefore, makes Europcar both devious and underhand. They'll argue 'it's all in the paperwork' and that's true, but travellers are frequently tired and stressed in those circumstances and don't always read the paperwork, especially when figures are not mentioned. When you complain when the bill comes through, management then has the audacity to use the get out clause of ' well we weren't there so we don't know.' Of course they weren't there! But they know what their shady training practices are and you can bet your bottom dollar it includes 'don't mention the price.' The final fee was more than double I had anticipated and there wasn't a single extra product I'd have bought except for the additional driver. Shoddy, cheating, low brow behaviour. No wonder the trade is considered disreputable. "
" Don't use Europcar is my advice. If you do, check your paperwork – they can't be trusted. Don't listen to their upselling schpiel or ask the price because they won't tell you. When upselling on a contract already requested, the assistant should talk in prices as well as the product. To do otherwise is completely dishonest. I imagine that's not taught at Europcar training school and that, therefore, makes Europcar both devious and underhand. They'll argue 'it's all in the paperwork' and that's true, but travellers are frequently tired and stressed in those circumstances and don't always read the paperwork, especially when figures are not mentioned. When you complain when the bill comes through, management then has the audacity to use the get out clause of ' well we weren't there so we don't know.' Of course they weren't there! But they know what their shady training practices are and you can bet your bottom dollar it includes 'don't mention the price.' The final fee was more than double I had anticipated and there wasn't a single extra product I'd have bought except for the additional driver. Shoddy, cheating, low brow behaviour. No wonder the trade is considered disreputable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MERCURY - 23 November 2023
" Very happy - again. "
" Very pleased - again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 18 November 2023
" Over all good but a few glitches mean I cannot move on from my experience Car returned only 2 days ago "
" Good experience Unfortunately there was a stone chip on screen at pick up which I didn't see at that point as it was raining very heavily at the time I spotted chip on driving away from airport so rang Europcar when I arrived at my destination Girl in customer services said she would add this to my condition report at check out and not to worry When returning car the windscreen damage was noted infact I pointed it out The check in people said there was no record of my call etc etc and said it could be new damage I went to address this with the station manager who said he would look into it Still waiting for my deposit to be returned so a little concerned at the moment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 14 November 2023
" Would use them again "
" The only issue we had was the damage and marks on the vehicle and trying to identify those listed with those we could see as there were so many. In the end we had to take pictures of each panel of the vehicle and wheels. It was something we could have done without after a long tiring flight with little sleep. However you have to protect yourself and pictures was the only way .From booking to return the experience was ultimately very positive. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by MICHAEL - 12 November 2023
" Whole process from booking to handing back - seamless. "
" The Heathrow staff are very well trained and the collecting process was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALI - 08 November 2023
" Overall good value for money "
" Wipers were worn out and needed changing as it was very annoying even during the rain they were very noisy. Key fob is broken and kept fallen apart. Just needed to put a tape on it to keep it intact Seats were stained and dirty and needed better cleaning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by BRUCE - 04 November 2023
" Trouble free and good value "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by MICHAEL - 03 November 2023
" Very good "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHEFFIELD, GB - Reviewed by TIM - 02 November 2023
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 01 November 2023
" There was no instructions on the confirmation email about where the car rental centre is, and no signs at the airport! "
" There was no instructions on arrival about where the car rental centre is, and no signs at the airport! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by NATASCHA - 30 October 2023
" no complaints "
" all good, got an upgrade most excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 30 October 2023
" it's very easy and fast to book a vehicle via Auto Europe. "
" pick up and return was very easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MATTHEW - 27 October 2023
" Overall great "
" Quick to be seen to at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELLEN - 23 October 2023
" I found Devon (counter staff) to be very pleasant and efficient "
" Picking the up vehicle was very easy and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MICHELLE - 23 October 2023
" As Above "
" It would be very helpful if it was indicated on the voucher that the provider is Europcar and not Keddy as this led to much confusion and a delay in picking up the car as the courtesy bus to the car rental village had no idea who Keddy was and sent me off to another location which was incorrect. If Europcar was on the voucher I could have picked up my car at least 30-45 minutes earlier! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
COVENTRY, GB - Reviewed by SUBRAMANYA - 22 October 2023
" In Spite of the above experience, being best priced in the market we would definitely hire car and hope to expect better than previous experience. Thank you. "
" Definitely the first and foremost is value for money and best price offered/available in the market. The guy who served us while picking up vehicle had some prejudices and giving bit of unsolicited advice. The VM Golf has lot of warning messages on the dash board/screen like parking break, ice road speed limit etc which we lived with for 8days which hired the car. it couldn't have taken care off or nice not to have those warning in rental car. The gentleman who taken the delivery was spot on, quick and professional. We have been told car is full tank fuel and we need to return with full tank. But afraid to say the car was showing 425mile when we took and whilst returning when we filled up it was showing 550mile. this made us realise the tank was short of 12-15 litre short of being full. This shortage should have been mentioned at start it might have saved extra 15-18£. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by STEPHEN - 20 October 2023
" Staff at BHX are always courteous, efficient and very helpful which is importance since I have mobility problems. "
" Staff at BHX are always courteous, efficient and very helpful which is importance since I have mobility problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 20 October 2023
" Very good service from the hire company but let down by the car reliability. "
" Everything very good, apart from the reliability of the car. A day or two after collection, a tyre pressure warning light came on and remained for the duration of the hire. A few days into the hire, the central locking failed meaning the car could not be locked, but this corrected itself the next day and did not re-occur (I notified your team about this and was told to contact the breakdown service but they said they wouldn't do anything as the car was still driveable). On the last day of hire, the driver's seatbelt initially failed to lock in place, but eventually did so. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEWCASTLE, GB - Reviewed by COLIN - 18 October 2023
" It went very well, no issues, no stumbling blocks, very straight forward. "
" It went very well, no issues, no stumbling blocks, very straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PETER - 17 October 2023
" All round good experience. "
" All round good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PATRICK - 14 October 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOANNA - 11 October 2023
" Excellent customer service, upgraded car, very straightforward pick up and drop off. Very friendly staff. "
" Easy online booking. Excellent customer service, upgraded car, very straightforward pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - 11 October 2023
" Rip off. Provided evidence to you that the car was returned in the same condition it was on pick up - and with a full tank of petrol but you charged an additional £329.58 to my credit card with no notice, nothing confirming what the charge was for, no receipt and no response from your customer service team. Total cost of hire for 3 days 154.34 + 329.58 = 483.92. Absolute rip off "
" Actual hire was fine. Additional charge £329.58 taken after hire, with no notice, evidence of what it was for or a receipt. Have contacted your customer service team 3 times - by phone call and 2 emails with no response/follow up and still no evidence provided. I will not use you again or recommend you to anyone "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIEZER - 09 October 2023
" I expect to be credited back to my creditcard £100 for my deposit ASAP "
" I HAVE CONTACTED YOU NUMEROUS TIMES AS i 'VE NOT YET RECEIVED MY £100 DEPOSIT. eVENTHOUGH YOU HAVE TOLD ME THAT IT IS SORTED "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 09 October 2023
" Very good service "
" Very good service will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBET - 02 October 2023
" The ford Focus rental had a number of problems 1. The front tyres appeared to mismatched making steering odd. 2. The emergency break features issued a fail to the dash board on a number of occasions, the effect was for the car to apply the breaks every 50 meters or so. To fix this the car had to stop and be turned off for 20 minutes or so to allow the systems to reset. 3. The passenger window when returning to the up position would often come straight down again. Again the engine would need to be turned of and the window then put up for it to stay up. 4. The carpets in the drivers location were holed and could be a problem when driving 5. The car seemed to have a leak somewhere in the exhaust system, the engine noise particularly in low gear greater than I would have expected 6. The clutch was about 70% used and maybe should have been replaced 7. The car was dirty when picked up ------ Other that these issues the car drove OK. "
" No problems dealing with Keddy "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
EDINBURGH, GB - Reviewed by ROBERT - 01 October 2023
" Always competitive prices and good customer service. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by BRUCE - 29 September 2023
" Trouble free "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 28 September 2023
" Smooth transaction and competitive pricing as usual. "
" Good experience and despite opting for the lower cost brand was treated like any other Europcar customer. Fast turnaround this time but obviously a big YMMV depending on traffic and staffing at the time. Usual upsell on upgrades and insurance but not too pushy. New car in impeccable condition. Fast and incident free return. Happy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 27 September 2023
" Never. Wont be using again secret costa after given the car back. Embarrasing "
" Would never book again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HULL, GB - Reviewed by LEANNE - 25 September 2023
" As above "
" The car wasn't ready I had to wait an hour. There was damage to the car. The assistant seemed annoyed and said I should have been told they didn't have any cars "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JONATHAN - 22 September 2023
" See comments above. Overall very positive, it was just a bit annoying I had to pay for fuel I didn't use, particularly in the knowledge that the previous customer would also have been charged for this. "
" The car was not filled to full, and as this was my first time renting a car, I didn't realise until I had started driving away. Otherwise, the car rental process was incredibly easy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DEON - 16 September 2023
" The man who served me provided outstanding service, he was extremely professional and efficient at both registering me but also answering queries I had. (I was interested in possibly driving an automatic car and he was both knowledgeable about the vehicles and also was able to help me decide whether I wanted to upgrade). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 14 September 2023
" As above. The staff were exceptional "
" Staff at Heathrow were excellent - at the desk the agent was welcoming, courteous, informative. Drop off of vehicle incredibly efficient. Would recommend having mats in all footwells to help keep car clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ROSALIND - 14 September 2023
" I don't know who Keddy is but I was charged by autoeurope and also paid at europcar in Edinburgh and the amount I was charged by autoeurope was not deducted, so I won't be recommending autoeurope to anyone until this has been corrected "
" ** "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOPHER - 08 September 2023
" Efficient booking service "
" Car was underpowered for size, front seats gave back ache on 4hr trip - no lumbar support adjustment possible. Engine management warning light came on near end of journey to drop off - indicating service need. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by OANA - 07 September 2023
" Would have been much better if information of the deposit had been shared before you get to the counter to get your car! For a £700 deposit definitely customer need to know prior so that they are prepared, some will not afford and will find out when they get to the collection point, it happened while I was there with one of the customer, he was in shock and unable to get his rental car because he didn't know he had to pay that large amount of deposit! "
" Would have been much better if information of the deposit had been shared before you get to the counter to get your car! For a £700 deposit definitely customer need to know prior so that they are prepared, some will not afford and will find out when they get to the collection point, it happened while I was there with one of the customer, he was in shock and unable to get his rental car because he didn't know he had to pay that large amount of deposit! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by GARY - 06 September 2023
" Will be using them again "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALCOLM - 04 September 2023
" Good value, efficient and no unpleasant ' surprises' "
" Good value and efficient service although at a busy location such as Heathrow we felt we the service (after leaving pick up counter) was 'depersonalised'. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by ANDREAS - 03 September 2023
" Booking was easy and price was good. However, I have asked for help to get an unjustified credit card charge from the hire company refunded, but despite a telephone conversation and two emails I have not received any response. "
" Following the return of the vehicle my credit card has been charged with an additional £37 of fees which were already included in my original hire fee payment. Despite two emails to customer services challenging this charge I have not received a reply. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CLAIRE - 30 August 2023
" Good value "
" Booked nissan got MG "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BOLESLAW - 30 August 2023
" I'm still waiting for the refund from your company. I couldn't pick up the car due to cancellation of the plane. "
" No comments "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by MICHAEL - 29 August 2023
" I put 1. above but depends on whether we get some of the charge refunded. "
" We were given a MG car which lacked power and didn't deal with the steep hills and mountains of Scotland. Avoid MG We advised that we would return car at 0600 on 26/8 which we did. We knew that there were not going to be any staff in attendance. We did ask where we could refuel and were advised Tesco. However when we arrived at the local Tesco there were experiencing some problems and said that they were unable to sell us any petrol and were unaware of any other open stations. We then went to the airport probably with about 30% fuel and I tried a few times to contact the number given on the rental agreement later that day but no one answered. Then we received a computer driven email saying that we had not returned the car full so they charged my credit card £99 including a recharge fee of £18. This £99 seemed steep and unfair and I would have asked on the phone if we could have some sort of discount because this was out of our hands and I imagine other customers on 26/8 have experienced the same problem if they were on my 0700 flight. Is it too late to get back some of this 'penal' charge? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by SHANE - 28 August 2023
" Fantastic support throughout the whole process. "
" Very calm and pleasant, whilst also ensuring the process was completed as efficiently as possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PAUL - 28 August 2023
" The car alarm went off repeatedly after locking the car "
" Very prompt service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 27 August 2023
" All good no problems. "
" Car was good mechanically and drove very well but had a large dent/scratches on nearside and all wheel trims were scratched. Staff at BHX have been excellent on my last six or so hires. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by GERARDO - 24 August 2023
" They should check better the cars before the customer's pick up "
" Flat battery after about 50 miles. Light on the dashboard about tyre pressure "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
NEWCASTLE, GB - Reviewed by CHRISTOPHER - 24 August 2023
" Fabulous, darling. "
" Please note - on the third day an orange/red dashboard warning light came on intermittently, showing a car BETWEEN two converging lines - NOT the one with squiggly lines under the car. I couldn't find the meaning anywhere online. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MALCOLM - 23 August 2023
" x "
" x "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by PAUL - 22 August 2023
" Always come back with competitive prices and website easy to navigate. "
" Very smooth pick up and drop off. Clean car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DHARMESH - 13 August 2023
" Easy online booking process, "
" first rate excellent customer service when the car was picked up and quite a simple and quick return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GORDON - 10 August 2023
" OK "
" Happy with service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by SUSANNA - 08 August 2023
" Overall very satisfied and I will use AutoEurope again "
" The price suited me and this is what is most important in the current financial climate so would indeed recommend "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID - 07 August 2023
" Car ran without any issues except for the windscreen wiper blades. Good fuel economy comfortable suv "
" Car not very clean at pick up. Wind screen wipers very noisy, the blades need replacement. Staff were generally very helpful. Car was very comfortable and overall good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
STEVENAGE, GB - Reviewed by MARCIA - 03 August 2023
" the receptionist or counter staff was brilliant and she explain the info clearly and went all out to help resolve any concerns I had thanks you, nice lady. "
" , "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by KEVIN JOHN - 03 August 2023
" Office was a little disorganised with much explanation much of it unneeded. Customer Toilet needs a good scrub. Finding agent in local Casino car park took a while. His preparation was good. Car was excellent in almost all ways except for the lane disciplining, which l found out how to disengage. Interior windscreen was smeared when taking over vehicle and needed a thorough clean when at our destination. Biggest thing thay spoils an otherwise good experience w the car is a charge of £10.13 levied against my card 2 days after the end of the car hire period and with NO EXPLANATION WHATSOEVER. This is high handed business practice, to deduct money from a card 48 hours after a hire ends formally, and then with no explanation. I want one. "
" What is Keddy? I phoned today, 3/8/23, at 5.15 pm to ask why there is a charge of £10.13 levied aginst my card by Europcar, which is 2 days after the end of the hire. I want an explanation. I shall phone tmrw in usual working hours "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 01 August 2023
" As explained above "
" Pleasant staff and always ready to help with any questions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWINDON, GB - Reviewed by DEBORAH - 27 July 2023
" Please see above "
" I upgraded to a bigger car and when I collected the car it smelt of smoke and had a cigarette burn on the seat. When I swooped the car the could only offer a smaller vehicle - I was unable to ask for a refund on the upgrade as it was booked through yourselves "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PAUL - 25 July 2023
" Pleasant experience, great value. "
" Professional, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JANET - 17 July 2023
" Staff friendly and helpful on pick up "
" Friendly staff at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by LOUISE - 16 July 2023
" Would be my first port of call in the future ! Thank you ! "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAOLO - 16 July 2023
" The car smelled of tobacco when we collected it. There was damage to the vehicle that we hadn't been told about. We went back to the office and they recorded the damage before we left the car rental office. "
" Aladdin was fantastic! Super helpful, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by AKOS - 14 July 2023
" Excellent "
" My flight wass delayed and arrived out of hours, but the counter staff awaited for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by FAISAL - 07 July 2023
" Filthy and painful. "
" At the counter, AutoEurope counter guy ripped me off by selling some insurance saying this was payment needed for renting the car as europecar did not take payment from auto Europe. I made payment of 395£ which then appeared on my paper work as zero excess payment. Miss sold!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
INVERNESS, GB - Reviewed by GUY - 04 July 2023
" An excellent flawless experience from start to finish with professional and personable staff and a well presented immaculate car. "
" Great service, excellent car very well presented. Staff were efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STANLEY - 02 July 2023
" Auto Europe is a good agent and help to find a good rental car company with a good low price. And provide full coverage. Thank you Auto Europe. "
" Smooth pick up and return. The staff help me to locate and found the jacket I forgot and left in the car. And return to me right away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 01 July 2023
" This is the second time in succession that we have had a below par vehicle given to us (previously through AVIS. Is this what happens when booking through an agency? We have another Eoropcar booking through AutoEurope in early August and hope not to repeat the experience. "
" Car initially provided was appalling. Dents and scratches on virtually every panel, 55k miles, number plate bent into a u shape, smelled of cigarettes and was not full of fuel. We said that we would not take the car and we're then provided with a brand new upgraded car - sadly also not full of fuel. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
INVERNESS, GB - Reviewed by SIMON - 26 June 2023
" Good "
" Only problem was the queue to pick the car up. Seems to take some people ages. Can't there be an automated process? More expensive than I was hoping. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DONALD STUART - 26 June 2023
" Unfortunately I do not find hiring cars these days a pleasant experience. It is absolutely essential to carefully examine the vehicle. Any unreported damage should be reported immediately and backed up by photos. I was OK this time but the previous time I received a retrospective claim for damage two weeks later that I successfully challenged. "
" "Keddy by Europcar" uses the same pick-up / drop-off office at Manchester airport as Europcar - the car rental village. Having used this twice, it seems a convenient solution for early flights with a free shuttle service running from 05:00. The pick-up was much longer than necessary as the agent was over zealous in adding on additional unwanted insurance. I wanted the basic included insurance (CDW with excess liability) as I had booked with Auto-Europe. This took time to unwind. I regard this as unnecessary hassle. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ANTHONY - 23 June 2023
" Clear fetails of cost "
" Only one person on counter so had long wait to puck up vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 22 June 2023
" I would definitely use them again for hire vehicles "
" Very easy to make the booking online and simple collection with no pressure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN E. V. - 18 June 2023
" Cheapest of all of the reputable car hire companies this time. "
" Everything processed efficiently, but there was a lot of administration signing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 18 June 2023
" Very satisfactory "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KINGSTON, GB - Reviewed by MICHAEL - 15 June 2023
" Always good to book through Auto Europe. "
" Car had significant damage not recorded on contract they asked me to sign. They did look at the damage and evidenced on my copy (which I took a photo of to time stamp) but didn't evidence on their copy so upon dropping back the car they questioned me on the damage. Luckily I could show them my contract and the photo and they accepted it had not been caused by me. Car also had an unpleasant smell (sick?) when the initial strong air freshener smell had worn off. However car was nice to drive and it was cheap so overall ok. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ROBERT - 08 June 2023
" The rudest service ever hiring a car I watched the agents hoodwink foreign tourists into buying add ones that were unnecessary . Really unimpressed "
" The agent was rude and tried to get me to upgrade at significant expense The car was so ridiculous that it is bordering on an insult "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MANCHESTER, GB - Reviewed by BRIAN - 06 June 2023
" 1. On principal I do not make recommendations to others. 2. During the rental two warning messages appeared, both false, due to faulty sensors. 3. A paper map would have helped enormously after we collected the vehicle. 4. Although the rental company was Keddy, all our dealings were with Europcar and my Privelege card membership level was taken into account. "
" Total cost was excessive compared with past rentals. On the other hand we were offered an automatic at below the usual rate. A diesel automatic would have been better given the astronomical cost of fuel in England. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DEMIS - 03 June 2023
" Everything flawless, as usual :) "
" The staff at the counter was very efficient and friendly. The check-in procedure took about 5 minutes. We were given a recent, high quality car that was very clean and in a good functioning state (including every onboard equipment). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ADRIAN - 27 May 2023
" Dreadful. When I booked online I was particularly wanting to pick-up and drop-off onsite (i.e. at the airport) in order to avoid all the inconvenience and delays involved when a shuttle bus journey is necessary. At Luton Airport Arrivals there is NO MENTION of Car Hire - no signs; no information. I had to search to find some sort of staff member to ask and was told to go to Bus Bay 9 (or whatever) to await a shuttle bus to the so-called "Car Hire Centre" which was located off the airport. I waited in the wind and rain for a bus to pull in; I waited for about 15 minutes for the bus to start its journey around the outer perimeter of the airport, eventually dropping me off at least 45 minutes from the start of my quest. Exactly the sort of delay and inconvenience I had tried to avoid when booking online. I then had to wait 30 minutes to be seen by a Europcar/Keddy member of staff - there was only one there at the time and they were dealing with the complicated requests of another customer. If only I had known how difficult and time-consuming the whole process was going to be - and been advised at he time of booking that THERE IS NO ONSITE CAR HIRE FACILITY AT LUTON AIRPORT - I would have made alternative arrangements. "
" Dreadful. When I booked online I was particularly wanting to pick-up and drop-off onsite (i.e. at the airport) in order to avoid all the inconvenience and delays involved when a shuttle bus journey is necessary. At Luton Airport Arrivals there is NO MENTION of Car Hire - no signs; no information. I had to search to find some sort of staff member to ask and was told to go to Bus Bay 9 (or whatever) to await a shuttle bus to the so-called "Car Hire Centre" which was located off the airport. I waited in the wind and rain for a bus to pull in; I waited for about 15 minutes for the bus to start its journey around the outer perimeter of the airport, eventually dropping me off at least 45 minutes from the start of my quest. Exactly the sort of delay and inconvenience I had tried to avoid when booking online. I then had to wait 30 minutes to be seen by a Europcar/Keddy member of staff - there was only one there at the time and they were dealing with the complicated requests of another customer. If only I had known how difficult and time-consuming the whole process was going to be - and been advised at he time of booking that THERE IS NO ONSITE CAR HIRE FACILITY AT LUTON AIRPORT - I would have made alternative arrangements. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by GENEVIEVE - 15 May 2023
" See above "
" I cannot believe that I paid over £500 for a two day car hire I was offered an upgrade for £35 plus insurance My original renewal was £119 And I understood you took a deposit Your agent said so didn't need to bring back the car fill as it cost the same for you to fill it up When I returned the car the agent told me that wasn't right so I lost any deposit I might have had I am a or shinier and thought my rental would be maximum £200 with extras Plus the car kept pulling to the left of so went right I reported this is an accident waiting to happen Angry is beyond what I feel The satnav didn't speak I had to use my phone The car is dangerous and I have been totally ripped off!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
EAST MIDLANDS, GB - Reviewed by PHILIP CHARLES - 11 May 2023
" Ease of collection and drop off and helpful staff "
" Very polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 06 May 2023
" Easy booking process Car hire is very costly nowadays "
" Efficient and courteous staff Car hire is very costly nowadays "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DEREK - 02 May 2023
" All went well without problems "
" All went relatively smoothly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MARK - 29 April 2023
" Always the best price and reliability "
" Very polite, however no signs at Manchester car rental village to kiddy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 27 April 2023
" Efficient and very friendly "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTSMOUTH, GB - Reviewed by BARBARA - 27 April 2023
" Have used Auto Europe many times in different countries. Have never let us down. Would thoroughly recommend. "
" Extremely helpful and friendly. Explained everything and showed me all the details of the car before I set off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 23 April 2023
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 20 April 2023
" Very good "
" All happened very smoothly without a sales pitch on insurance etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by HANNAH - 19 April 2023
" Yes, easy to collect and drop off car "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by ALAN - 16 April 2023
" See above... "
" Everything was very good, service, collection, car, return if car and paperwork etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKE - 11 April 2023
" AutoEurope are currently not much help as they explain Keddy has charged me for the rental. Still pursuing refund. "
" Arrived late due to delayed flight and they had closed. Returned the next day and refused to provide vehicle. Appalling service and hoping to claim refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JOHN - 08 April 2023
" Because car a a lot of scratches dents ect when I collected it was dark and raining it made my experience a bit unsettling as for returning the car in the same condition out of hours keys left as instructed was no problem "
" Easy to book "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CHRISTOPHER - 05 April 2023
" Very efficient "
" Very efficient "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by JOHN JOSEPH - 04 April 2023
" All good "
" Reception was very polite and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by JENNIFER - 03 April 2023
" Good value for money "
" Had to wait a while when picking the car up as the customer in front was having problems with the DVLA code. Also there was quite a bit of damage on the car that we had to take note of. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LUTON, GB - Reviewed by LEA - 02 April 2023
" Not good like previous as information should have been given on what to do arrival to collect car as it stated airport pickup not bud to go and collect "
" Service was okay, but from pick up we should have had details how to collect car, as we thought pick up was at airport, we had to ask where to go, that should have been given to us as what to do on arrival and what bus to get to pick up car, not good information as none was provided "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LYNNE - 31 March 2023
" Person who dealt with me was friendly and very helpful "
" Very polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BERNARD - 30 March 2023
" Terrible experience "
" Staff at counter refused to allocate car due to not producing counterpart licence which I explained they do not issue in Northern Ireland. I was left stranded with my two very young children with no way of onwards travel . This despite producing both my full UK licence and credit card I will never use you as a provider again and will actively discourage others booking with you aswel Disgraceful service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by DARLENE - 28 March 2023
" EDI airport staff made this car rental experience awful. "
" Pick up in EDI was horrendous - Gerry and Anne Marie made this rental experience a nightmare. I have had to spend hours on the phone with my bank and credit card as Europcar has made 3 unauthorized charges "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SWANSEA, GB - Reviewed by MARIE - 27 March 2023
" It went ok after the initial setback "
" I was sent to a completely different address supposedly to pick up a vehicle , the address given is longer used and in a different area . I had to use public transport to get to it and then more public transport to get to the proper address , all of which took time and was inconvenient. You need to update the address of Europcar hire as it's wrong "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 24 March 2023
" Initial issue with UK lic.was solved swiftly by a phone call with Autoeurope. Also good value for money for what I needed. "
" Initial car had an issue but was swiftly changed with an upgraded car which was well appreciated. I think due to the high demand the replacement car was older than expected and there was a headset missing. Otherwise it was a good experience. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by TERENCE - 21 March 2023
" Excellent. Say pick u0 and drop off "
" Brilliant, easy pick up, good quality car and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEPHEN - 15 March 2023
" Pleased with ease of booking and the overall experience "
" Friendly staff and smooth process to pick up the car. Dropping off was easy and the representative took care of all the paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SIMON - 06 March 2023
" Very good. I had to ring to share flight details with Auto Europe, but I had assummed that I had entered these at the time of booking? "
" Only problem was had to queue for a long time to pick-up car as only one member of staff. He did a really good job but needed another member of staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WOLVERHAMPTON, GB - Reviewed by SIMON - 02 March 2023
" Very straightforward "
" Very easy and straightforward to book only issue was I purchased the middle insurance package for the car but had to pay for additional insurance from europcar on picking up the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by DAVID CLIVE - 21 February 2023
" As usual with AE, good value and easy to book. Many thanks. "
" Alex my agent was amazing. Helpful, engaging and really professional. Brilliant brilliant guy. Thank you. Also, Peter at drop off was great too. Thank you also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CLAIRE - 20 February 2023
" Great value and everything was smooth: cannot fault anything "
" Staff at Inverness were superb. Atilla could not have done more for us! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JOHN - 19 February 2023
" The lady at the Europe Car counter told me that I didn't have roadside assistance bla bla, when I had made sure that I paid for everything extra possible to avoid being hounded to pay more when collecting the car. "
" I dealt with Europe Car not Keddy "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SEAN - 17 February 2023
" unfortunately autoeurope booked a company that closed at 6pm even though they knew our flight was not due in until 17.35. We were then charged £71 late fee which was a huge "
" The car hire pick up was fine but unfortunately autoeurope booked a company that closed at 6pm even though they knew our flight was not due in until 17.35. We were then charged £71 late fee which was a huge unexpected amount to pay. Poor transparency and poor planning by auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by HANS - 12 February 2023
" Nice experience "
" Nice experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DANIEL - 05 February 2023
" Staff were very helpful and friendly "
" Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 30 January 2023
" Easy to book. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 28 January 2023
" Good "
" All good. No GPS in car. Wanted high price to use it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JASON - 22 January 2023
" Always worth it, great comparison site and they provide support if you run into any issues at the car rental company. "
" Good, however am still owed GBP 8 due to there mistake regarding the named driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - 15 January 2023
" They been charged twice the tent on the same car me twice on November and also Fuel which I feel the car from the petrol station next to the airport and I have a proof this time there is a charge also from my bank account which is on 13 January which no explanation £ 43 .30 pound and no explanation for that it's just been taken from my account not email nothing recent and this rental the car is being returned on 20 December and I filled the car with petrol also which I have a proof please I'll need to come back immediately for me regarding this this is my review on your company and I need done one to sort out all these Issue "
" They been charged twice the tent on the same car me twice on November and also Fuel which I feel the car from the petrol station next to the airport and I have a proof this time there is a charge also from my bank account which is on 13 January which no explanation £ 43 .30 pound and no explanation for that it's just been taken from my account not email nothing recent and this rental the car is being returned on 20 December and I filled the car with petrol also which I have a proof please I'll need to come back immediately for me regarding this this is my review on your company and I need done one to sort out all these Issue "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by PAT - 11 January 2023
" Have used Auto Europe many times and have no complaints. "
" Everything as it should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IMOGEN - 08 January 2023
" As above; booking process was brilliant, but I hadn't realised Keddy was a third party company which is where my issues lay when Europacar disputed my contract from Keddy/Auto Europe "
" The booking process was easy and very self-explanatory, the car was brilliant, the price was brilliant. My issue was with the staff on the Europacar Desk at Gatwick, who tried to charge me more than quoted, saying that the third party (Keddy) was at fault but that I would have to pay anyway; this was in reference to the 'young persons surcharge' (which I find outright unfair for someone like myself who has been driving for 7 years with 7 years no claims and a clean license to be charged absurd additional costs simply for being a certain age) Europacar wanted to charge me far more than what was quoted by Keddy for this surcharge, and only eventually gave in and discounted for me after 30minutes of stating my legal rights and being unable to contact Keddy themselves. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTSMOUTH, GB - Reviewed by THOMAS - 07 January 2023
" . "
" Elaine was brilliant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by HUGH - 06 January 2023
" Good care of us "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by DAVID - 03 January 2023
" I have been charged an extra 77 pounds on drop-off with no explanation as to why. Everything is in order according to the Europcar paperwork. Tank full, millage correct, no damage, on time, then 2 days later 77 pounds charge. Autoeurope don't reply to my numerous emails about the matter. "
" I have been charged an extra 77 pounds on drop-off with no explanation as to why. Everything is in order according to the Europcar paperwork. Tank full, millage correct, no damage, on time, then 2 days later 77 pounds charge. Autoeurope don't reply to my numerous emails about the matter. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLE - 03 January 2023
" See above. "
" The whole experience was very positive. The man who served me made a very persuasive case for an upgrade and although I ended up spending more than I intended, I was very grateful as I ended up with a really comfortable car which was mush better for the appalling weather conditions that evening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HELEN - 30 December 2022
" Cash, the staff member who I dealt with at the pick-up desk was efficient and friendly. "
" No staff around at drop-off. Had to wait a while. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by AMANDA - 27 December 2022
" Friendly, efficient staff. Nice smooth process and good rental. "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ERMANNO - 27 December 2022
" We were told there was no car in our booking range (mini economy) and it would be 50euros more for a bigger car. When the bill came through, it was 90 more "
" We were told there was no car in our booking range (mini economy) and it would be 50euros more for a bigger car. When the bill came through, it was 90 more "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by DIANE - 27 December 2022
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 19 December 2022
" Auto Europe prices around the world still quite high compared to other companies however last minute bargains seem to be available "
" Prompt pickup from airport and quick to get on the road. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARY - 17 December 2022
" Smooth rental experience "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROGER - 16 December 2022
" Good. Pity invoices were in Spani9sh "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 14 December 2022
" I loved the car which was brand new We are even intending to buy an MG ZS now "
" The staff member was extremely helpful and even brought the car to me as I have arthritis and use a stick More than happy with this service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMIR - 13 December 2022
" Given a very badly damaged car , old car at least 6 years old "
" First car given full of damage , given another car , damage was just as bad they did not have any more cars as it was already late in the evening we took it and took pictures and video of damage, told we gave it back ok, but now money taken from our credit card waiting to find out why "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by KATHERINE - 12 December 2022
" Great. Easy to pick up and at drop-off. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARAH - 12 December 2022
" Tried too much on up sell "
" Charged extra fee not expecting nor was it explained to me "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by GERRY - 09 December 2022
" All very smooth "
" Very friendly at Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VANESSA - 07 December 2022
" All good "
" Quick shuttle, pick up and drop off. Friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 06 December 2022
" As above, very happy. "
" Very quick collection which we all like, friendly and efficient. Car was perfect. And drop off equally friendly and efficient. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALISON - 04 December 2022
" C "
" X "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LESLIE - 02 December 2022
" Website clear and informative. "
" Some damage to car at pick up was not mentioned on paperwork. Staff friendly. I would suggest a brief written summary of car operation for consultation, e.g. we could not find how to operate the air on to desist the screen. It turned out to be part of the radio operating screen. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by DAVID - 30 November 2022
" Great little car, pickup could be better. "
" Suggest signage with Keddy written on it is installed at the Europecar desk so renters know with which hire company to queue. Also only one person on the desk when I arrived and 8 renters waiting so took 50 minutes to get vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LORRAINE - 29 November 2022
" Excellent Service "
" Collected from Gatwick airport and took back to Stansted Airport all staff were very helpful and friendly- great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIPPA - 28 November 2022
" Disappointing, please read experience above "
" On arrival at Gatwick, found I had lost documents whilst travelling. Could not add my husband as 2and driver, so had to re book a car at the desk costing us a further £400! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - 21 November 2022
" Tot brill "
" Best car hire experience in 30 years!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - 18 November 2022
" Unfortunately Autoeurope were unable to resolve our issue with Keddy whom we will avoid using in the future due to their lack of customer service "
" My wife was mis sold additional cover not required or requested and not explained by the Keddy rep. We are still waiting for this to be resolved. It was impossible to resolve the issue during the rental and we are now waiting for this to be resolved "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by GARRY - 11 November 2022
" When we picked up the car there was a power outage at the pick up point... meant some delay. We enjoyed the car very much! When we dropped it off Zamia could not have been more kind or professional. A great service and hats off to him! He also found out wallet that we had left in the front compartment (oops) saved the day for us! Thank you very much! "
" Keddy was friendly! Very new and just learning the ropes but ever so friendly. I always do feel so sorry for the sales team having to sell ( "encourage") upgrades. If we had wanted a larger vehicle we would have booked one. the Corsa was absolutely fine for us and our needs for the 5 days. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ADRIAN - 10 November 2022
" The Autoeurope booking experience was OK but dealing with Europcar has been a nightmare, I will never use them again. "
" Europcar have charged me £59.95 for a satellite navigation system which they did not supply (the vehicle had one built in so there was no need for a separate one). I currently have a case open with Europcar customer service about this but it has been a week now and they still haven't refunded me. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHRISTOPHER - 10 November 2022
" No issues - quick and easy collection and drop off. Good car in good overall condition. "
" No issues - quick and easy collection and drop off. Good car in good overall condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ESAYAS - 03 November 2022
" Anonymous "
" Your staff member who I dealt with when I came to collect the car was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PAUL - 31 October 2022
" as above "
" All went very smoothly - a bit more information at the handover about what damage is chargeable and what isn't would be good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERICK - 20 October 2022
" Excellent Check in process "
" Excellent check in customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FRANCESCO - 20 October 2022
" Excellent "
" Simple, convenient and efficient.⁷ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALGIS - 19 October 2022
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by MICHAEL - 18 October 2022
" Please see above section 3. "
" The only reason that i have down graded the score is that the car did not have a full fuel tank on pick-up. But was expected to be returned full! I took pictures of the fuel gauge as i left the EMA site but staff were not interested when i returned the vehicle. Saying the i needed to highlight the issue at pick-up prior to leaving. I did not notice the lack of fuel until i had left, hence the photos has i was on the M1. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NOTTINGHAM, GB - Reviewed by STUART - 17 October 2022
" I can't change "very likely" to very unlikely in the box above. The car hire business is corrupt, lies, misleads and misinforms it's customers and I don't ever want to hire a car from you again. "
" When I bought additional insurance on the website I thought I had 100% insurance cover. When I picked the car up I was told I needed to pay £32 a day extra for full insurance. This is typical of the misleading selling of car hire present throughout the car hire business. I have never come across any other business that is allowed to mislead customers in this obscene way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CHARLES - 14 October 2022
" Needs to be updated as not in the airport "
" Advertised as in the airport. The enterprise desk didn't want to know. the pickup was about 1/2 mile. My wife is disabled, and I had to drive back to the airport to pick her up, incurring a £4 charge. There was not even a sign for Keddy. Very confusing. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 14 October 2022
" Upgrade was welcome as booked car not ready at pick up. "
" Rental prices are much more than 2yrs ago. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by AILEEN - 12 October 2022
" See above "
" I am awaiting a response from customer services as I have been sent photos showing the car was damaged when I returned it. I am disputing this as I checked the car on arrival and there was no damage other than that already reported. This is causing me considerable concern as I await the outcome of my complaint to customer services and the return of my deposit. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by KEVIN - 12 October 2022
" Good booking experience at fairly short notice, price not too bad. "
" Europcar agent persistently tried to upsell - automatic, car with Satnav, insurance, full tank etc. Even tried scare tactics regarding cost of recovery (and the car already had Satnav that they tried to sell as an extra!). I suspect the desk staff are pressured to upsell but it is shameful. The car itself was somewhat old, high mileage and had lots of damage although it was fine in the end. Outside staff were really good. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by NEIL - 07 October 2022
" The most annoying aspect was that the original car displayed was a Kia Sportage on the Autoeuro website and quotation for a large car to take 5 people and 3 pieces of luggage, but the car I was offered was smaller and I had to pay an additional £120 on top for the size of car I thought I had booked. Also if I had advanced booked a satnav (I had brought along my own) I would have found I had wasted my money as the car had one already built in. "
" The person I saw was very polite and well trained in sales techniques. I was surprised nobody was there to receive my car as I thought this was covered to 10pm, and I felt a bit uncomfortable with the procedure of leaving it without it being checked over. However, that aspect went well. The car itself was very good though - I may even consider it for my next personal one! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 06 October 2022
" Always gets me the best price, sign up for a discount. "
" Easy collection and return. Vehicle has 15,000 miles on the clock but in good condition and very clean. Signage at Gatwick car rental centre not clear but no issue finding Europcar desk for Keddy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MAY - 02 October 2022
" I prefer when their is extracharge to be refund instantly "
" Why second driver. Was charged twice. Customer help line advice to inform when drop the car. I did that wait to have refund "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DAVID - 28 September 2022
" As above item 3 "
" All business are only as good as the staff that are working/representing them. In this case Keddy was excellent in every aspect when we checked in, he is a credit to the Auto Europe team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 28 September 2022
" A forensic examination revealed a stone chip in the windscreen covered by a no smoking sticker. No stone hit the car during my hire "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ADETOLA - 28 September 2022
" Overall great experience. "
" As good as any. Efficient. Staff were courteous and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by HITESH KUMAR - 28 September 2022
" Had really bad experience. Charged for no fault from customer "
" Charged for no fault from customer "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by ANAND - 27 September 2022
" yes "
" I was charge three (3) times for the same booking. The sum reversed was less that the sums charged as such I had paid fees for two cancelled reservations. Please review my charges and refunds "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by CAROL - 26 September 2022
" Super easy experience "
" Helpful staff and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PETER - 25 September 2022
" Simple fool proof process "
" Friendly and helpful staff. The experience was all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 22 September 2022
" Very helpful staff at drop off "
" Swift and efficient pick up. Vehicle needed a service - was mis-firing a bit but ok overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SERGIO - 21 September 2022
" Nice and smooth booking experience. "
" Lots of time wasted trying to do upsells, when one has already chosen the car and insurances one wants, the agent is forced to propose and propose, I just wanted to take a car and go. I prefer Avis Preferred as I can go directly to the car with no upselling in the counter. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by HELEN - 19 September 2022
" Super easy and efficient website to book through "
" The car wasn't completely clean when I collected it. Otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EXETER, GB - Reviewed by TERENCE - 19 September 2022
" Comments as above. Will be happy to repeat. "
" No problems encountered with booking, collection or return of vehicle. Car was clean and in excellent condition. Staff polite and helpfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PHILLIP - 16 September 2022
" As 3 above. "
" Very quick and efficient transaction when collecting car. The car offered was better than expected. The counter staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EILEEN - 12 September 2022
" Great experience "
" Lovely staff, explained everything well. Maurice and Amir at drop off very helpful and informative. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELE - 08 September 2022
" Had a good experience overall "
" Very friendly and professional A few issues which were sorted promptly Big shout out to Dorothy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 05 September 2022
" Great drop off Pick up could have been quicker "
" A little expensive "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by RAYMOND - 21 August 2022
" The car I was given wheel's were not balanced and was very dangerous. I called the contact number numerous times and I was advised to take the car to the nearest europcar dealer but they couldn't give me a car. I had to drive the car which was very uncomfortable and dangerous. This also took me nearly 8 hours to resolve but unfortunately no one could help and the Philippines call centre could not help. "
" The europcar staff said that my keddy insurance cover was not good and I needed to take out their cover. Also, the car I ordered was a medium suv and I had to upgrade because they didn't have one in stock. I was completely miss sold the car and co er. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by JAMES - 19 August 2022
" Very easy to use web site with a large selection of rental companies. Most prices cheaper than competitors. "
" Swift and easy pick up process. Polite and helpful staff, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 09 August 2022
" Disappointed not to be given reserved vehicle or an equivalent one of the same boot and cabin size. "
" Did not have the car reserved via Auto Europe. Size of car offered had far smaller boot and cabin space. No alternatives of same size as reserved was offered for the category. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RAHUL - 09 July 2022
" Just try and additional driver in rentals more than 10 days "
" They push for zero excess cover "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JEREMY - 07 July 2022
" Easy to cancel. Easy to compare rates. "
" Car had damage to front wing. Interior had a broken driver window switch. Cigarette burn in driver seat. Car key would not flip out which was a pain to have to pride it out each time you went to start the car. Car should probably have been retired sooner. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by STEPHEN - 30 June 2022
" Every aspect of the hire went well, there were no problems, staff were polite, helpful and pleasant to deal with. "
" Every aspect of the hire went well, there were no problems, staff were polite, helpful and pleasant to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANCASTER, GB - Reviewed by IAN - 29 June 2022
" In general I have found AutoEurope to be well-priced and efficient. I am still awaiting the outcome of the investigation into the over-charge on my recent rental. "
" I was charged a Licence Fee which should have been included in the AutoEurope price. At pick-up I was assured this fee would not be charged, but after the rental I found that the fee had been charged. I am still waiting for AutoEurope to resolve this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHEFFIELD, GB - Reviewed by MARILYN - 28 June 2022
" As above. "
" Twice I've used this company via Travesupermarket.com. Fantastic value, local pickup, such friendly staff. My go to car hire. Xxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEX - 25 June 2022
" Good staff "
" Good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by WESLEY - 18 June 2022
" Satisfied "
" Very slow at the car rental desk as only 2 people on, one of whom had a difficult customer so had to wait about 25 minutes to get attended to. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MEGAN - 18 June 2022
" Great car and service but inquire about the fine details of the add ons "
" Excellent service and an offer of an upgrade to a hybrid vehicle which was superb. My only unhappiness was that I was sold a refuelling option that wasn't explained well so I bought a full tank of fuel unwittingly.... I thought it was just going to be refilled from where it was on return. So lost about £30. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TIMOTHY - 17 June 2022
" Drop off was excellent & a very pleasant guy told us all was fine & it was signed off. We now see we have been charged £2.53 & no explanation given. We received no completion email "
" Pick up staff member was most abrupt. We were given a much larger car than what we reserved, no explanation was given, we only found out when we got to the vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANN - 17 June 2022
" To be commended. "
" I was extremely pleased with everything. Everyone very friendly, helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RICHARD - 09 June 2022
" Booking through Autoeurope was straightforward and gave us a competitive price. "
" The man at the desk was very helpful and friendly, despite our flight being late at night and delayed. He gave us a car to best suit our needs, without charging us anything additional. The car was great and we had no problems or unexpected charges. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by EVELYN - 23 May 2022
" Very slick and truthful site. Hopefully these dramatic events are soon to pass "
" For the price we were charged, we 1st got a car with a broken front light. I would have been charged for this had I not spotted it. The 2nd car was a 4 year old with damage. Very little effort to make us feel good. Even suggested that we should upgrade as we were visiting a 5star hotel. Do the staff not realise that the 3 day rental was twice the cost of both flights. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
BASINGSTOKE, GB - Reviewed by JAMES - 15 May 2022
" Everything went smoothly. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 10 May 2022
" Good experience overall with AutoEurope. "
" Having rented a car through Autoeurope where I purchased full protection insurance, I found it stressful and irritating having to argue with the Keddy counter staff at pick up, who claimed that Keddy did not honour the insurance I bought through AutoEurope. They claimed that I had no insurance protection on the rental, even though my voucher indicated that I had insurance coverage. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 04 May 2022
" see comments above. "
" Generally very satisfied, but the interior of the car smelt of smoke (I was offered another car but declined as not sure how long it would take) and the tyre pressure had not been checked as the warning light came on on the second day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by STEPHEN - 27 April 2022
" No problems. Website was easy to use. "
" Pick up went smoothly. Staff brought the car to the cabin in the rental car park. Car had multiple scratches and marks but they were all from previous hirers. Return was no problem, staff accepted that the damage to the car was there before my hire. Staff were very helpful, I will use Keddy in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 19 April 2022
" Very friendly and helpful Keddy staff at Manchester "
" Very friendly and helpful Keddy staff at Manchester "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 06 April 2022
" This would be the 5th or 6th time I have used Autoeurope and is my go to car rental company "
" While the staff were good the car had a lot of scratches and as we arrived in the dark were unable to check it before departure and I had to take it to a Keddy depot close to where I was staying to have the damage and scratches verified ,also the car when reversing up a gradient would judder badly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by FAISAL - 06 April 2022
" Amazing experience "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by SUSAN - 01 April 2022
" Na "
" Staff should assist in inspection of car at pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by KEITH - 01 April 2022
" Would like a reply to my previous comments "
" It would help if I would have been told the car was booked with Europe car not Keddy as it took some time to find this out.Also I was told that the one way drop off fee was 40.50 ponds but 62.50 was taken from bank.Can you explain this please. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by GORDON - 20 March 2022
" As above "
" No issues at all, very pleased with service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by LOUISE - 16 March 2022
" See comments above "
" Sat nav in car needed updating. It doesn't recognize new roads around airport so finding fuel Station was problematic. Devon the agent at pick up was very helpful and pleasant. On arrival we had no idea we had to catch a bus to collect car. This info needs to be clearer. Car was ok apart from dated sat nav "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JUNE - 14 March 2022
" Still awaiting the receipt for the end of hire. "
" I appreciate that this is not the responsibility of Keddy, but the road signs to find the car park to return the car we're virtually nonexistent. This resulted in a very stressful morning. A map would have been useful, or at least the post code to put into my satnav. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BEN - 14 March 2022
" yes "
" very easy and friend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SUNDERLAND, GB - Reviewed by NINA - 07 March 2022
" No problems, very helpful "
" My first hired car and I am very pleased with whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by VICTOR - 03 March 2022
" OK "
" poor quality car "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LONDON, GB - Reviewed by JAMES - 27 February 2022
" Booking on the website was fine. However I made a silly mistake when booking and ended up paying 1 day too much (I selected 10:30 instead of 22:30 pickup time). This left me with a bitter taste. "
" The gentleman on the desk was really helpful and friendly but.... - he was alone.... - the process to fill paperwork was slow.... - so it to me over an hour to get the keys The car was fine despite being a nearly 3 year old corsa! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by WILLIAM ROBERT - 25 February 2022
" Overall good "
" Car body work not in very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ANDREW - 14 February 2022
" Car was old and needed more servicing it had been neglected "
" Car was scratched all over windscreen wipers were no good at all and rained a lot, the blades were worn out they should have been changed a long time before I borrowed they made loud squeak everyone they went over the glass,plus autostart sometimes was not responsive. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by KEVIN - 03 February 2022
" Used AE for many years and no problems. "
" Easy to find location. Very help ful staff in office and at car pick up/drop off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RANALD - 13 January 2022
" Thanks "
" Excellent service. thank You "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEAL - 05 January 2022
" I will recommend to family & friends based on this experience & will also be returning to use personally. "
" Excellent Customer service throughout & additionally, staff provided Google Map information regarding location for PCR test. We had no UK phone operation or Sat Nav in rental car. Above & beyond, which is great to see in todays world! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATASCHA - 14 December 2021
" Although dealt with swiftly trying to contact Keddy/Europcar on the phone is an absolute nightmare and it's got nothing to do with covid. "
" really friendly service at the desk. But decided to upgrade vehicle and take out the road side assistance. Just as well as a few days into the rental period the vehicle was inoperable. The replacement did not leave me happy or the fact that the road side assistance did not take me with the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GABRIELLE - 14 December 2021
" Easy! "
" Very efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by MARK - 09 December 2021
" Straightforward and efficient process with a competitive offering. "
" East Midlands airport no longer has a shuttle bus to the car hire park. A 10 minute walk with luggage is inconvenient, particularly when raining. The lady at collection was clearly stressed due to 5 customers waiting yet reception on drop-off was pleasant. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 04 December 2021
" The age/condition of the car and the confusion of the MOT being due took the rdge of what would have been an excellent overall experience "
" The car was nearly 3 years old and looked it. Many scratches were not listed on the rental firm requiring a delay while a member of staff manually updated. In addition I was contacted mid hire to return car as the MOT was due(albeit it was later determined it was due at the end), I have to ask why would you give a car out that had its MOT due during its rental period. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by BILLY - 28 November 2021
" Great "
" Kash from Europcar was a real help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBERT - 28 November 2021
" ? "
" ? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
IPSWICH, GB - Reviewed by CLIVE - 21 November 2021
" Very good customer service and excellent staff "
" A very good experience no problem "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by GLORIA - 03 November 2021
" Great Service "
" Excellent service from booking on line to handing over car at the end of rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by EMMA - 03 November 2021
" Great from start to finish. Although someone had changed the main language on the satnav to French and we couldn't figure out how to change it back. Made for interesting names when trying to type in destinations. Aside from that great car, very clean and easy to drive. "
" Very friendly and helpful customer service on arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GORDON - 02 November 2021
" Good price and service, just spoiled by the cheap car. "
" The car (an MG3) was poor - very cheap and noisy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CARLISLE, GB - Reviewed by BARBARA - 01 November 2021
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 29 October 2021
" As an airport branch I would expect you to respect that flights get delayed, instead of making a £60 charge without any mention of it at all. "
" Unfortunately my flight was delayed and I was charged an additional £60 - which was not even mentioned when I collected the vehicle. The vehicle was clean but there were a number of scratches/marks that I had to report. On return there was no key drop box. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DERBY, GB - Reviewed by PALMER - 29 October 2021
" The only negative would be that when calling the phone number provided to update my arrival time, there was no direct switchboard option to do this, so it took some time to get to the right customer service assistant "
" The customer service was brilliant - I called ahead to say I was delayed due to a train cancellation and the switchboard passed on the information. The office remained open beyond the official saturday closing hrs to wait for me and I was greeted by a welcoming, helpful and patient lady. After a stressful journey, it really turned my day around. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LAURENT - 28 October 2021
" Had to wait 30' to get the only employee to drop the phone and give us a car that was not that category booked. The car had no tools nor a warning triangle which would have been pretty useful to change the flat we had an hour later. When calling to earn we will be 10' late due to having to find tools to change the flat with the spare wheel, no one answered. Dropping the car 10' late, no one was there. I am still waiting for my caution money back. All in, you put my life in danger. I am going to look into this with my lawyer. "
" Had to wait 30' to get the only employee to drop the phone and give us a car that was not that category booked. The car had no tools nor a warning triangle which would have been pretty useful to change the flat we had an hour later. When calling to earn we will be 10' late due to having to find tools to change the flat with the spare wheel, no one answered. Dropping the car 10' late, no one was there. I am still waiting for my caution money back. All in, you put my life in danger. I am going to look into this with my lawyer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by LYNNE - 27 October 2021
" From booking, up to returning the car, plain sailing - very efficient. "
" Very friendly service from Alex. Car clean and ready to go - The worst windscreen washers ever though! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by WARREN - 04 October 2021
" Offered extra cover but did not push the issue. All explained ok and went well. "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JULIE - 03 October 2021
" Other than the attitude of that one member of staff mentioned above, I was overall satisfied with the service provided and won't let one relatively minor incident put me off using both Auto Europe and either Europcar or Keddy in the future. "
" Over the years I have used Auto Europe and, through them, either Europcar or Keddy, frequently. My experience has always previously been a positive one and I've found their staff to be professional, helpful and friendly. Sadly, on this occasion, the young lady who dealt with me was none of those. Admittedly, she was polite and I wouldn't say she was rude either. However, it was blatantly obvious she was having a bad day and an ongoing disagreement with the young man who sat at the far end of the counter. I get that we all have bad days but, having worked for many years in customer services myself, I was always taught to leave my problems at the door, to choose my attitude and give the customer my full attention. As a customer, I don't need to know that she doesn't like the way she is being looked at by her colleague. Save the arguments and slanging matches for when there are no customers present. Even a smile would have gone a long way to improving the experience. A great shame that the attitude she chose that day was not a good one. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRIGHTON, GB - Reviewed by SAMANTHA - 27 September 2021
" Good rates and nice car. Easy to collect and drop off. "
" Very helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARREN - 24 September 2021
" As said above, very impressed with the whole service. "
" Very impressed. Straight on the bus to the car hire centre. James was so friendly and helpful. We loved the little Fiat 500! Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JENNIFER - 22 September 2021
" See 3 above. "
" The voucher stated that staff were inside the airport, but it was a bit of a walk to the new office, in the car park. Totally straightforward, and a pleasant experience. Staff member was easy and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHESTER, GB - Reviewed by JOHN - 22 September 2021
" All in all the whole process was a pleasant experience. Will book again with Auto Europe and Keddy. "
" They were efficient and friendly. Pointed out and noted minor blemishes on the car. Gave me a larger car than the one I booked. Didn't hassle me to take out any extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by IAN - 20 September 2021
" They ripped us off. They didn't tell my husband he was having an upgraded car. They told him "we only have this car" and he signed thinking that's what we rented and found out AFTER that they've charges us over £300 for N upgrade they didn't mention. "
" They ripped us off. They didn't tell my husband he was having an upgraded car. They told him "we only have this car" and he signed thinking that's what we rented and found out AFTER that they've charges us over £300 for N upgrade they didn't mention. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by NICK - 15 September 2021
" See above. "
" Was told by Europe car employees that keddy is just an agent their are not a car rental company and they Europe car do not work for keddy ! My worst experience in renting a car 100% fiwn to the Europe car staff at bhx Airport. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
LONDON, GB - Reviewed by MIGUEL GABRIEL - 13 September 2021
" I did not get service but I did get charged for it. How can that happen? AutoEurope never came back to me to confirm booking. I had to preemptively browse the car rentals not knowing. The agent from Europcar was not honest. Please provide me a point of contact from AutoEurope to whom I can raise my complaint "
" Dear Sir/Madam, I try to book a car on my arrival to the UK on 6th September 2021 on your website. After filling up details I was told that confirmation could not be sent, so I never knew if I had a car waiting for me. On my arrival at LGW, browsing on car rental desks, I found out that Europcar had taken the booking, of which I knew nothing. The agent was chicky as he tried to make me insure the vehicle that I had already insured through your website. I did book GPS by mistake but the agent insisted it could not be taken out. I decided to decline the offer right there as I felt abused. I never signed any paper with him, I never got any car. I contacted my bank to dispute your charges and has advice me to discuss with you first. Could you please contact me by email? I want the charge reversed or I will pursue this in whichever way I am allow as citizen. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by WILLIAM - 13 September 2021
" No comment "
" Pick up took a long time as the counter staff at Europcar could not find the booking document or the fact that I had prepaid. However the staff member did get it sorted out "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by STEPHEN - 10 September 2021
" I always use Auto Europe whenever I need a rental car both in the UK and abroad. Very efficient level of service and insurance provision. "
" Super efficient and speedy service. Excellent vehicle in excellent condition!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MICHAEL - 09 September 2021
" Best car rental I have experience in a very long time. "
" Car had a few scratches which always complicates matters but Jamie was most assiduous in noting down all additional areas of damage and all was fine upon return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SIMON - 23 August 2021
" m "
" m "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BARRY - 21 August 2021
" Dirty car. Extra payment to be paid on picking car up. No staff at desk to give us the car. Had to go to another terminal and then back again to get the car. "
" Very bad service .dirty car extra charges made to us. Sent to different terminal "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EAST MIDLANDS, GB - Reviewed by GLORIA - 13 August 2021
" I have used Keddy Cars on my trips to U.K .always been highly delighted both with service & cars. Many thanks I will be booking again in October. "
" As always excellent service from booking car to return. I would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ROBIN - 12 August 2021
" Pick up and drop off service was excellent. A very efficient team at Inverness airport. "
" Car rental was good value. Premium Insurance from Europcar booked at the airport was a bit expensive (£91) for three days. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 07 August 2021
" You're all the same rip off "
" Paid you full insurance when I got to desk pressure to pay £180 more car hire the new estate agents "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SUNDERLAND, GB - Reviewed by CHARLES - 30 July 2021
" Nothing to add, I think my suggestions in part 3 for your consideration apply to keddy and/or europcar. "
" My main suggestion is for better provision of info about the vehicle. There wasn't a manual in the glove compartment. I know that it is very rare to get a manual provided with a hire car but for those of us lacking confidence and unwilling to try things in case breakage occurs they would mitigate stressful situations. The main one I encountered was that I couldn't get to the filling cap (the arrangement was to press a flush panel causing it to open to reveal the filling cap). It seemed that the engine needed restarting and switching off in order that the unlock of the fuel cap would be correctly triggered. I had to work all this out and I did so in advance of going to the filling station, but it was a frustrating waste of 45 minutes, most of which was spent online or one the phone, failing to get any useful suggestions from the people at the place I'd hired (the person I spoke to wasn't able to take my registration, thus identify the vehicle and tell me exactly what to do) or from an employee of a Vauxhall dealer (we had a 2019 Corsa). The suggestion on a piece of card in the vehicle to use a QR code to find out more info about the vehicle just got us to the europcar home page, which I could not get to the required info from. Not all aspects of the air conditioning worked routinely - some of the fans didn't blow - but again, stopping at motorway services, turning off the engine and restarting it got the air con fully functioning. At return I was not asked if everything had been ok but took the initiative to tell the member of staff about the issues above and suggested that the engine management or some part of the electronics needed attention. I would also suggest that in the vehicle it is more clearly labelled that the vehicle takes unleaded fuel. I was told this, and I do tend to remember what I'm told, but what is the harm of a label saying so inside the fuel cap/flap area? E5 and E10 don't really mean anything to me - sure, you can look them up and one of them was printed on the side of an dispenser at the first filling station I went to but what's the harm of communicating more directly, with the most commonly used names for fuel - unleaded and diesel - or does no one mis-fuel these days? "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
DOVER, GB - Reviewed by SHARON - 19 July 2021
" As I say myself and my friend Mandy Insole have used AutoEurope many times. We don't blame you at all. This was poor standards and organisation on the car check-in and check-out at Dover Europcar and the quality of their 'not so new now' cars they are renting out. "
" I don't have an issue with AutoEurope at all. Myself and my friends have used them many many times. I was extremely disappointed with the car we were given by Dover Europcar. It was NOT cleaned since the previous hire, which is totally unacceptable in this Covid time. It was a 58 plate, nearly 3 years old. The brakes were my main concern as they were very spongy and unresponsive. The car didn't have Bluetooth to attach my SatNav and did not have an in-built navigation system. This should be standard these days on any hire vehicles. Overall I think this Ford Focus was substandard. It should be said that they did tell us we were supposed to be having a Nissan Juke when we arrived, but it hadn't been checked out correctly on the computer system and were we kept waiting for quite a while. The member of staff was trying to change the details but it wouldn't work. So the car we were given was allocated to us at short notice, but that should not be an excuse especially not having been cleaned or brakes being to a good safety standard. I would like you to speak to Dover Europcar about this as I do feel strongly. I have given them the same feedback on the email survey they sent me as well. Thank-you. A discount code or voucher for another car hire, to restore my faith in the company would also be welcome. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PORTSMOUTH, GB - Reviewed by CLARE - 11 July 2021
" My car was ready upon collection and in very good condition. A nice little fiat 500 which was ideal for the winding Cornish roads. "
" Was the cheapest on line was quoted almost £500 by other suppliers. I was very satisfied with the service and vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANET - 09 July 2021
" It was great to have a new car and an SUV. I did a lot of driving around Cardiff and up and down the M4 and it was a joy. It was a very stressful trip for me as my Mum had just died in Wales and the experience with Keddy was great "
" New car and a nice upgrade. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ÉILIS - 05 July 2021
" Call centre staff arranged a collection for a time that wasn't actually possible. Completely incompetent. "
" I arranged a collection at 6.30pm but nobody turned up. The phone lines were closed by the time I had given up. When I finally spoke to someone the next day,they said that the local office closed at 6pm and collection should never have been arranged for a later time. I was only lucky that I hadn't made any onward travel arrangements and I was kept hanging all evening. Very un satisfactory. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARGOT - 01 July 2021
" So much more expensive than I'd expected. "
" Having bought insurance through the website - a package that promised everything - I was then pressured very hard by Eurocar to take out their insurance. I suspect the employee gets a comission on insurance, hence his zeal and war stories "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRIGHTON, GB - Reviewed by SIMON - 01 July 2021
" I'm awaiting a response as I've been mis-billed for extra mileage. "
" I'm awaiting a response as I've been mis-billed for extra mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANDREAS - 01 July 2021
" Good experience, quick and uncomplicated "
" All good, quick and uncomplicated, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by ALAN - 28 June 2021
" All good except for the deposit money. "
" Booking was really easy car was as expected nice and clear. Small negative couldn't believe you took £700 out of our account i understand people have to pay a deposit but I thought you would keep our card details in case we damaged the car, but to actually take the money was cheeky. And then to be told it could take a few days for the money to go back in was just not good enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NOEL - 23 June 2021
" Excellent service, very professional very happy "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWINDON, GB - Reviewed by ABU - 14 June 2021
" Hassle free and quick service "
" Great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STIRLING, GB - Reviewed by DAVID - 10 June 2021
" Very easy to book, is flexible, and always the best prices. "
" Vehicle had a lot of wear and tear and 36,000miles which made it very difficult to assess and sign-off condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PIETRO - 03 May 2021
" Overall very good service and an easy collection and drop off procedure. "
" Very smooth experience and great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 22 March 2021
" Very efficient "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 08 March 2021
" Thank you "
" Many thanks to the staff at Europcar for the last few months. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 04 March 2021
" Thank you AutoEurope "
" Thanks Europcar for all your help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 18 February 2021
" Thanks. "
" Excellent as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 03 February 2021
" Thanks AutoEurope for the best deals. "
" Thanks Keddy - Europcar. Good service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAWRENCE JOHN - 17 January 2021
" nothing was due as the rental had already started. I found that disappointing to say the least "
" nothing was due as the rental had already started. I found that disappointing to say the least "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 08 December 2020
" Thank you Keddy and AutoEurope "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IAN - 01 December 2020
" Easy to book via comparison site "
" Easy and effective. Some push on insurance as expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TAMWORTH, GB - Reviewed by LAURA - 16 November 2020
" Perfect "
" Quick and simple. Great service and fab car. Couldn't be easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by TOM - 23 October 2020
" Could get a VAT receipt - passed from Auto-Europe to Europcar and back again, both saying the other Would issue. I just need a receipt for my expenses. "
" Could get a VAT receipt - passed from Auto-Europe to Europcar and back again, both saying the other Would issue. I just need a receipt for my expenses. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RON - 21 October 2020
" Superb - will certainly be using Keddy again in the future. "
" Superb service at Almeria airport - the customer service was outstanding and the "can do" attitude was very much appreciated. If only all car pick ups could be like that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 13 October 2020
" Overall poor, lots of wasted time being sold upgrades, car not ready, no petrol in car when eventually picked up, huge unexpected deposit, drop off not clear and given incorrect information. "
" There was no such company at the hire centre, the rental was done through Europcar, which was taxing to say the least "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 5
LEICESTER, GB - Reviewed by TOM - 09 October 2020
" It's simple to book and the prices are lower than list price from the end supplier. It's possible you could get similar deals by shopping around and haggling with direct suppliers but why bother when this service achieves the same saving much more quickly and easily. I would also recommend becoming a member as I have made further savings this way. "
" Great team in the Leicester city office. Given the challenges caused by the pandemic, they have always been able to provide cars in working order or promptly resolve any issues such as prompt replacement and upgraded vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAEME - 08 October 2020
" Charged for a day I did not use the car, not at all made clear at the point of booking. Very misleading and I won't be using again. "
" Fantastic and friendly service "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by PAUL - 07 October 2020
" The operative at the desk, Amelia, was a credit to the company. Very professional, helpful, friendly and informative. The price was the most competitive for the car we wanted. We were upgraded at no extra cost. All good. Would use again "
" I din't know Keddy was part of Europcar and there was no Keddy signage at Inverness airport and we were misdirected on two occasions. Apart from that, it was all good. The operative at the desk, Amelia, was a credit to the company. Very professional, helpful, friendly and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TIM - 07 October 2020
" Pretty straight forward and good value "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by TIMOTHY - 05 October 2020
" The man at the drop of, at the end, was very nice and efficient. "
" I presume Kerry was the man at the desk when I picked up the car. When picking up the car initially I experienced a very forceful and inappropriate attempt to upsell. I was told that my car choice was inappropriate for the location we were driving to, on the basis of no evidence, and that we needed to switch to a different vehicle at almost double the price. The car proved to be adequate to our needs. I was then told that the insurance cover was not appropriate and that I should upgrade, again at nearly double the price of the whole expenditure. When I declined I was again told that I should at least take a medium cover option, again at a significant price increase, which I again declined. I choose your company as they appeared to offer broadly competitive value for money. Either your website conned me into purchasing an inappropriate vehicle with inappropriate cover in order to be able to upsell me at an exhorbitant rate when I arrived, or your front of desk clerk was trying to massively upsell me at pickup using what appeared to be grossly exaggerated claims about the appropriateness of my choices to that point which your website had allowed. Either way, the system as it operated left me with a difficult and uncomfortable conversation with your desk clerk, with me questioning my own choices about the vehicle and cover and anxious about the trip, and questioning the ethics of the company that had, by all measures, forced me in to this position or face a massive increase in charges. For this reason I will not be using your company again and will be making my experience and cautionary tale known on the relevant comparison site where I found your initial quote. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by HOWARD - 05 October 2020
" Inverness Airport is a small facility, easy to get round and find the car hire desks. Drop off was a case of posting the keys with a confirmation via email within an hour that the car had been returned in good condition "
" Zac was very helpful at the counter and his colleague in the car park dealt speedily with our concerns re some minor marks on the car bodywork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVE - 03 October 2020
" I have been using auto europe for years, and never rent from anywhere else. They provide a comprehensive service allowing you to compare and then choose between all the major providers operating from your desired location. The website is great and the process of booking fast and easy to follow. The added bonus is the great rates they offer on third party excess cover, which I always take out. The proof of these policies is when you have to claim on them, and unfortunately I had to do just that earlier in the year, I received my excess payment back with minimum fuss. So, no problems recommending auto europe and also their excess cover, which is way cheaper that that offered by the rental companies themselves. "
" Keddy is part of europcar, and as far as I could tell, there is no difference in the service you receive. I have used europcar before and the experience was good, Keddy is no different, using the same office and staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by MELANIE - 02 October 2020
" See above "
" I was disappointed with the pick up arrangements. I was due to collect the car at 9am so I arrived early at 8.40 to discover that there was an appointment system. Several other people present had been phoned to make an appointment and I wasn't. I didn't leave with the car until 9.45. I made the effort to phone before hand to check the documents I needed. I put time and effort in collecting the documents but none were needed. On pick up I was unhappy about the way the person interacted with me; they rushed me, spoke a hundred miles an hour, did not observe social distancing and I had to ask tehm to step back and give me an opportunity to find the document they had requested. All in all VERY disappointed with the pick and drop off experience but delighted with the actual car. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 02 October 2020
" Generally satisfied. "
" Inside of windscreen not clean. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANCING, GB - Reviewed by ROY - 01 October 2020
" Very pleased. "
" I would definatly use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JENNIFER - 24 September 2020
" I always use auto Europe as it seems to be the cheapest option with the most choices "
" Easy collection but I got a bit lost taking the car back. Found the correct entrance on second attempt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FUNSHO - 23 September 2020
" Very pleasant experience. "
" Very good customer care representative at Europa/Keddy desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GABRIELE - 16 September 2020
" Don't have any comments "
" Don't have any comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by STEPHEN - 15 September 2020
" Efficient...that's the key "
" Quick, friendly, efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SLAWOMIR - 10 September 2020
" All good ,car nice . "
" All good ,car nice . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by MATTHEW - 04 September 2020
" Auto Europe booking was problem-free., and as a previous customer would recommend them. "
" Collection of vehicle was ok. Despite the weather being sunny and dry I was not shown to the car nor was I shown anything about using the car. It was not until day 3 did I find the A4 sheet (folded) behind the driver's sun visor which had the basic user-instructions. No-one had explained that it auto-starts when stationary, or had a speed limiter, and that the headlights even had an auto function (which had been switched off). Although I had been upgraded to a different car it may not have been that beneficial (it was not so-user-friendly and less-economical). I was not asked about drop-off times and office opening hours, and I had to ask a member of staff outside in the collection area what to do when I returned the vehicle out of hours. Member of staff was polite and friendly and chatty. I will however check the condition of the vehicle more thoroughly next time and not accept that it was ok...... "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALAN - 02 September 2020
" 10/10 "
" all good everything went well and staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CROYDON, GB - Reviewed by ALEXANDROS - 27 August 2020
" Cat i had booked was a fiat 1000 instead I was given and fiat 500 "
" Europcar was not aware i had bought insurance and i almost ended up buying/paying for the same product twice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAYMOND - 24 August 2020
" Good prices - usually. "
" Opening hours and quite limited but this is due to the pandemic. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by OZAI - 13 August 2020
" Don't feel the complaint and health and safety implications were taken seriously had I been injured this company's would probably try there best to avoid liability "
" Unable to use boot of vehicle "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LEEDS, GB - Reviewed by CHRISTOPHER - 10 August 2020
" Up to now Auto Europe have been very good - lets see how this one pans out! "
" They did not have the grade of vehicle booked and apparently they were unable to UPgrade me to any other vehicle - the only option was a DOWNgrade to a Fiat500 which I had specifically avoided when booking as I feel that these are unsuitable for motorway driving. I was told that I would get a refund to reflect the difference in price but this has not happened. I am currently pursuing the matter with Europcar customer services but rest assured if I do not get any satisfaction there I will be coming back to you "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NEWPORT, GB - Reviewed by EMMA - 22 July 2020
" A bit of a nightmare to return as the place was closed and was a little unhappy having to leave the keys outside for them to pick up the car. "
" Shouldn't have been able to book a car from the pick up point. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
DARTFORD, GB - Reviewed by STEPHEN - 19 July 2020
" Really satisfied "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LYNSEY - 05 July 2020
" We are not happy at all with how Keddy operates and would not use them again and certainly not recommend them. "
" We declined the excess insurance cover, as we had our own, but then found after the holiday that we had been charged for it. The car was damaged, which wasn't noted. There was no ice scraper in the car and the windscreen was totally frozen over. The car had been handed over as being fully tanked, but it only had 1/2 a tank in it. The person who was served before us had to alert the counter staff about the damage on his car, which was considerable and nothing was noted on his contract. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LONDON, GB - Reviewed by TREVOR - 28 June 2020
" Everything went very smoothly "
" Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TRACEY - 02 June 2020
" The car was extremely clean inside and out, better than previous experiences with this company "
" The cars bay was not on the pickup card, the agent apologised for this, bit there was a lovely young man in the portocabin who showed me and stayed with me to make sure I had no other questions. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLOUCESTER, GB - Reviewed by PHILIP - 19 May 2020
" The lady on the desk was very helpful "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NATASCHA - 23 April 2020
" Excellent staff, very friendly and helpful "
" In very uncertain times the service provision was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 03 April 2020
" Bad!!! "
" Waited 25 minutes to be given a car with the usual dirty inside of windscreen. Phoned after 9 days to be told it needed to be returned for a service. After 3 days trying to call to arrange this I was given another car, again after a long wait, still with a dirty windscreen. Unable to extend my booking during the current situation. Writing to be reimbursed regarding the time and fuel used to return the first car. Do not understand why given a car for 29 days when it needed to be return for a service after such a short time. Unsatisfactory service and will be reported on Trustpilot or similar review companies. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JUDITH - 02 April 2020
" Excellent car to drive - easy to pick up from Heathrow- still awaiting information on refund due to early drop off...thanks "
" Returned car early 19th March instead of 30th as flights etc cancelled- drop off person said i would be sent email regarding drop off so i could apply for refund - not received anything as yet - can tou chase up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by DANIEL - 26 March 2020
" I am isolating on government instruction and asked if the car could be picked up. This was agreed but then I was given a charge of £66 without being told "
" I am isolating on government instruction and asked if the car could be picked up. This was agreed but then I was given a charge of £66 without being told "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 25 March 2020
" CAR WAS GREAT "
" I NEVER GOT A STATEMENT... I HAD TO CHECK THE CAR IN EARLY (1 WEEK EARLY) DUE TO COVID19 SO COULD YOU SEND ME THE STATEMENT OF CHARGES...? THANKS TONY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 25 March 2020
" As sbove "
" Paintwork was clearly more damaged than otoginallyrevorded. The petrol cap was tricky to remove. And I was wrongly overcharged on its return. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by MARK - 24 March 2020
" See above "
" Very disappointed, I did not receive the vehicle despite being in contact with your representative numerous times. I was told I had lost the vehicle and my money at which point the call ended from your representative. I lost over £300 and felt robbed!! Very poor service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SUSAN - 24 March 2020
" All good. "
" All good - in difficult circumstances (coronavirus crisis meant the desk was very short staffed) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARC - 20 March 2020
" N/A see above "
" Overall a good experience. My main issue is the amount blocked or in this case taken from my account to cover the absolutely extortionate excess in the event of an accident, wether at fault or not. If your company wanted to stand out amongst your competitors, especially in the current climate, why not waive the excess or reduce it to a much much smaller amount if the customer could prove no fault insurance with his domestic policy? This could be provided before the rental, go on file and also ensure customer loyalty in the future, something all companies need to be competitive. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SHEFFIELD, GB - Reviewed by AZMUT - 20 March 2020
" I booked the booking under my wife's name and for someone reason your system changed it to my name. I phone auto europa and they wouldn't help at all!! I hadn't even picked up the car and he told me I would lose my weeks booking and it was my fault. He wouldn't even put me through to a manager. Horrible person. It ended up costing me double. I wouldn't recommend this company "
" Awesome staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALEXANDER - 19 March 2020
" 5stars,highly recommended "
" First time I have used keddyI would definitely use them again ,the staff were really helpful,and the vehicle was better than I expected 5stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BERNADETTE - 17 March 2020
" Professional, seamless & efficient "
" He was extremely helpful & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL - 17 March 2020
" Very good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by HARRY - 12 March 2020
" See above . Worst customer service ever "
" Charged £385 for a vehicle I didn't use Because of a clause on page 9 of the agreement about address on licence . One that should be on page 1 and highlighted Refused a refund . Robbery by small printb "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHEFFIELD, GB - Reviewed by MARTIN - 10 March 2020
" Excellent price and service. "
" No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 10 March 2020
" I have regularly used Auto Europe without problem doing exactly as I had done on every previous hire. On this occasion they decided it was acceptable for a car hire company to refuse to provide a pre-booked and paid for car and disrupt a customer's journey because 'computer says'. I WILL NOT USE AUTO EURPOE AGAIN, I WILL DEAL WITH REAL PEOPLE. Then I will get what I require a car! "
" Although The booking had been accepted and paid for in advance the car could not be given to me because my UK address was not recorded on Experian. Alternative evidence of address proved by Uk.gov were not acceptable to staff. I went to the next desk Enterprise and immediately hired a car without problem. There is no point booking a car with a so called car hire company that fails Tp provide a hire car when you arrive a day leave you standing to sort 'your problem'. DON'T USE KEDDY OR EUROCAR! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE SONJA - 05 March 2020
" Good initial quote but let down by long wait, and rude unhelpful staff on phone. Counter staff very professional. "
" The counter at Gatwick north was closed, had to drag cases all way to the south terminal and a 45 minute wait. Needed to extend hire by 6 hours, quoted GBP450 for this!! Unhelpful employee on the phone, rude, put me on hold and then fobbed me off when asked to speak to a supervisor. Will NEVER use Keddy again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by KEVIN - 04 March 2020
" I would recommend hiring from Auto Europe everything very smoothly and in a professional manner and all queries and communications were dealt with promptly. very satisfied. "
" Hiring the car was straight forward and easy, everything was ready and the vehicle was was clean and well prepared for my journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by JAYNE - 04 March 2020
" Most economical price I could find. Great car! "
" The car was wonderful.. pick up and drop off v swift. The counter staff at pick up was especially friendly and v helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 03 March 2020
" Lovely service "
" Fabulous all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANCING, GB - Reviewed by DAVID - 01 March 2020
" Will use a again "
" Drop off guy at Europcar Gatwick was excellent. Friendly and informed and 100% professional. The guy at Europcar Lancing was very pleasant. My only gripe is the extremely high deposit of £700. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by FIONA - 29 February 2020
" Will happily use again. "
" Very helpful staff. Easy and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ARIK - 29 February 2020
" Very high initial deposit "
" Very high initial deposit "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 28 February 2020
" Effective, and best value of the agents. "
" All good, but the instructions for edinburgh Airport state the desk is in the Terminal. This is wrong because the desk is in the Hire car centre, outside the terminal. (The hire car centre had started to operate 24 months ago so there has been plenty of time to change the instructions.) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKE - 28 February 2020
" Easy pickup, friendly staff, nice car "
" Super service and great cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by JUDITH - 25 February 2020
" Always prompt and efficient. "
" Staff very helpful and friendly particularly Lud (?) and Rebecca (? Older lady) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ROSLYN - 24 February 2020
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by STEPHEN - 23 February 2020
" Auto Europe is great; my go-to site for booking car hire at least once an month. "
" When you rent from Europcar at Heathrow the experience is brilliant; at Glasgow airport so different in a bad way. It was such an uninspiring experience I'd not want to repeat because: • The lady on the desk was so unhelpful, surly and never once smiled; made you feel you were a real burden being a customer and you were lucky to be getting to rent a car at all, even as a repeat customer. Very much a "computer says no" person. • The inside of the windscreen was filthy; when it steam edup you could see where people had played noughts and crosses on it. • The car has lots of damage listed; took ages to check. The only good thing was the gentleman when I dropped the car off; he was lovely, happy and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LUTON, GB - Reviewed by AVI - 22 February 2020
" Same as Europecar "
" Very organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TREVOR - 21 February 2020
" GREAT STAFF AND FANTASTIC CAR "
" KEDDY ARE NOW MY NO.1 GO TO FOR FUTURE CARHIRE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by IAN - 19 February 2020
" Terrible customer service. "
" Terrible customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by KATHRYN - 18 February 2020
" The only disappointing thing about the experience was that when I picked up the vehicle it appeared to have a full tank of petrol - 352 miles until refuel. I had done about 100 miles during the rental period and before returning the car I went to refuel and filled the car up spending approx £20. When I looked at the miles to refuel it was 392 suggesting that the car wasn't actually a full tank when I collected it and that I have therefore spent more refuelling the car then the person before me. I think you need to have a better system in place to ensure everyone is putting in a full tank in as required by the contract. "
" Check in was smooth but took quite a while mainly due to the customer in front trying to take a car earlier then booked. There was another person working behind a screen when checking in and it would have been helpful if they could have come out to help serve. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by SCOTT - 17 February 2020
" Very disappointed. Have used autoeurope for lots of US rentals and it's been great...not the same for my UK booing. I booked via Autoeurope because the booking included damage wavier / protection but at the counter this wasn't actually the case and was charged a extra £19 per day! The total cost far exceeded booking direct. Please contact me autoeurope as I feel I have been miss sold a product and would like to discuss remediation. Avoid for UK rentals "
" Was ok, lots of hidden conditions and the autoeurope booking didn't have damage waiver even though it said it did! Cost me a extra £19 per day. Note Keddy also require a very large deposit, again not mentioned in the Autoeurope booking. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DANIEL - 14 February 2020
" I felt like a pickpocket had stolen my wallet. It should be crime the way you thieves operate and I will spend many a happy hour on every review site trashing your company in the most elaborate ways possible. Kind regards "
" Complete and total rip off, missed my flight due to no fault of my own, asked to pick up the car next day, was told this wasn't possible but was still charged for 10 days. I couldn't care less if this policy was in the fine print, its an absolute rip off. I am in the process of writing to Watchdog and my MP. You should be ashamed of yourselves, cowboy outfits like yours should not be allowed to operate. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by CHRISTIAN - 13 February 2020
" 5***** "
" 5* overall. please dont be tempted by the cheaper competitors out there. its not worth it. europcar are great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALISTAIR - 11 February 2020
" Same as above, don't understand Kelly and auto car relationship "
" Staff asked about trip that visiting ailling parents. Then implied as first time would get a benefit. So offers upgrade at 40 pounds which was crazy. Thought I had full CDW cover but no, I refused offer to 25 pounds a day. Feel exploited. Very undignified behaviour of staff "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by RICHARD - 07 February 2020
" Excellent. "
" Very very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHEENA - 06 February 2020
" Not great I am afraid "
" So much back and forth in check-in, eventually got a car and it wasn't up to other car hire rental services, the was no windscreen wash in the car. Made me wonder if it was checked over or not. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by HISHAM - 05 February 2020
" Thanks for you service "
" Exellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by KATIE - 04 February 2020
" Car was great other than when we picked it up it did smell of smoke from a previous user and we couldn't get rid of the smell the whole 10 days we had the car. The lights were not very strong at night on country roads also. "
" Car was great other than when we picked it up it did smell of smoke from a previous user and we couldn't get rid of the smell the whole 10 days we had the car. The lights were not very strong at night on country roads also. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RAFFAELLA - 03 February 2020
" It is the second time we book a car through Autoeuropa prying extra to cover insurance and when we go to collect the car the company says that it does not accept the system and we have to pay a lot more in order to be fully insured. The staff when we collected the car was not helpful at all. We feel completely conned. "
" It is the second time we book a car through Autoeuropa prying extra to cover insurance and when we go to collect the car the company says that it does not accept the system and we have to pay a lot more in order to be fully insured. The staff when we collected the car was not helpful at all. We feel completely conned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by DARREN - 01 February 2020
" Ok,but don't know why staff give you the worse car to start with? Then give you a far better car when you complain. "
" Had to return 1st car back to them. Car was 2.5yrs old and had 50.000 miles on it. Get to motorway speeds and the steering shook badly. Replacement car was in good condition but why wasn't I given that car in the 1st place? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by JOHN - 30 January 2020
" N "
" Friendly staff, quick service both on pickup and drop off 5 Star from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by WILLIAM - 30 January 2020
" Phone numbers they give to follow up complaint are false. They dont advise you of all hidden extras until after you have paid. Disgraceful company. Sriously considering pickating outside P Keddy office to warn other people. "
" Months later still trying to get deposit back. This iss a terrible company to del ith and will be putting it in hands of solicitor. DO NOT USE THEM THEY ARE FRAUDS "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 27 January 2020
" Should have taken the the guys name who served me at Gatwick South, he was so helpful. Car was fairly new, spotless & good to go. Same great service on returning the car. No complaints at all and I'll use Keddy again! Cheers. "
" The service was great at Gatwick on arrival, should have taken his name! Car was fairly new, spotless & good to go. Same great service on returning the car. No complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by LONY - 24 January 2020
" well done very professional will gladly use again "
" best value compared to others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JENNIFER - 24 January 2020
" Good on all aspects as usual "
" No worries, no hassle, no sales pressure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by DEAN - 24 January 2020
" No further comment "
" Quick efficient friendly clear Car was great Never keen on being pushed to take their insurance but I guess they have to make money somehow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 23 January 2020
" All went smoothly "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by PAUL - 16 January 2020
" Car was clean, drop off was quick and painless as it should be "
" It took over an hour to pick up the car even though I was the only customer.!! They wanted proof of address which I didn't have with me.! They should tell you this in the pick up instructions if that is required.! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SARAH - 15 January 2020
" everything was fine. "
" Very good value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MARGARET ANNE - 12 January 2020
" This was the WORST experience in hiring a car I have ever had , And I will be taking it further "
" Our flight was delayed by 1hr and 15 mins and when we arrived to pick up the car we were informed that it had been put back in the pool and was no longer available , we were told that a much larger car was available and we would have to pay extra for it , this turned out to be another 315 pounds . As the car we had ordered had been fully paid for on 15th October 2019 , what right do you have to have put it back for rental within an HOUR .This is disgraceful . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PAUL - 11 January 2020
" Great experience as usual "
" Great service as per usual "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORTHAMPTON, GB - Reviewed by JUNE - 06 January 2020
" Have already booked another car. So pleased with them. "
" Great staff very friendly. All very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMMA - 05 January 2020
" Autoeurope were great, would highly recommend, in oarticukar our shuttle bus driver on the trip from heathrow car hire drop off to the airport _ fantastic! "
" Quick and straight forward service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BATH, GB - Reviewed by SAMANTHA - 02 January 2020
" Very quick and friendly service "
" Very smooth transaction with no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by MARK - 02 January 2020
" the original booking was cancelled by Keddy because of an incorrect address on my driving licence they would not give me the car. Keddy then charged me an additional £390 for my partner to hire another car whilst telling me that I would receive a full refund for the original booking, Now you have declined the refund "
" the original booking was cancelled by Keddy because of an incorrect address on my driving licence they would not give me the car. Keddy then charged me an additional £390 for my partner to hire another car whilst telling me that I would recieve a full refund for the original booking, Now you have declined the refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by KAREN - 02 January 2020
" Fantastic service. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 26 December 2019
" Good choice of vehicles "
" Excellent value for money "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EILIAN - 25 December 2019
" Fabulous as long as you don't do an average of 200miles a day "
" Awesome "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANTHONY - 24 December 2019
" Excellent counter service. good car with no issues. "
" The guy at the Europcar counter was friendly and professional. It all went smoothly as it should. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by MICHAEL - 24 December 2019
" Very pleased with the service and the staff were brilliant "
" Very helpful and professional staff made my experiences very pleasurable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 24 December 2019
" As above. very dissapointed with no refund for the days not used. Will not be using you again. "
" I had to return the car early due to having to get back home to Jersey due to a family issue. On return i asked if a refund was possible. They said that due to booking with you and not europecar no they wouldnt. Even the premier inn refunded me for earlier departure. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GEORGINA - 23 December 2019
" Very happy with Auto Europe - good prices, good service, easy booking. I always use them, usually once or twice a month "
" My experience was with Europcar who apparently deal with Keddy bookings. I waited 25 minutes to be seen and then a further 10 minutes to go through the process of booking the car - they were more interested in selling me upgrades and insurances than serving me with any speed and the lady was really rude when I asked her to please be quick as waiting had already made me late for a meeting. The car itself had quite a few knocks but the main issue was with the windscreen which was filthy on the inside and made driving very difficult at night. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by MICHAEL - 19 December 2019
" Will try them again "
" Upgraded car had less driver accessories than some more basic models "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ANGELA - 18 December 2019
" I arrived after a long flight. I found that the password I needed for my credit card was wrong. I asked if I could use another one or my debit card but NO. The guys on the Europcar were very helpful and tried to phone Auto car but no good. I was unable to change the booking to a shorter period as it was for 14 days, but no. I was very distressed and angry. No I will not be using you again . I seem to get daily emails from you offering deals ". STOP SENDING THEM . I hire a car 2 to 3 times a year, BUT IT WONT BE WITH YOU "
" I arrived after a long flight. I found that the password I needed for my credit card was wrong. I asked if I could use another one or my debit card but NO. The guys on the Europcar were very helpful and tried to phone Auto car but no good. I was unable to change the booking to a shorter period as it was for 14 days, but no. I was very distressed and angry. No I will not be using you again . I seem to get daily emails from you offering deals ". STOP SENDING THEM . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by JOHN - 17 December 2019
" See above. "
" Better value than other options for the same car etc. Always a bit wary of hefty charges for accident cover, but most companies do that. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEPHEN - 16 December 2019
" Good deals from AutoEurope "
" Everbody were very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by SUSAN - 16 December 2019
" Good value and simple booking process "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KEVIN - 15 December 2019
" Nice clean car, free upgrade for being a regular customer which was nice. "
" Staff are always very helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by HAZEL - 10 December 2019
" The car was clean and ready for me on my arrival. The help sheet to explain dashboard controls was very helpful. "
" The staff were extremely helpful and my car was speedily available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIGITTE - 05 December 2019
" Very quick and efficient "
" Very friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by DEAN - 02 December 2019
" Aaron was my car hire manager at the Cardiff Airport branch of AutoEurope ,what a great team ,made the experience actually quite enjoyable . "
" Aaron was very helpful at Cardiff airport branch and could not do enough to make the car hire any easier .what a great team effort all your staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NERINGA - 02 December 2019
" Your website provides false information The car fiat tipo is listed as economy (lower category) but I ended up getting that car even though I booked compact category. "
" Rude staff got old 2017 fiat, that could barely reach 60mph, the staff were unhelpful, the car had more scratches that it was originally noted on the contract. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MERYL - 01 December 2019
" As above, all went smoothly and very pleased. "
" Smooth running, good quality, helpful and easy process/service online and at the pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 01 December 2019
" It would be really great if you could refund us the money but, we know that is as likely as our dog becoming the next Prime Minister!!! "
" As we were unable to hire the car, we were not at all happy! Your staff said that we could only hire a car if we provided a bank statement stamped by the bank and sent direct to them, not e-mailed!! Impossible so, had to go to SixT and had no problem hiring a car at all!! What a waste of £90! That is the last time we shall book with you!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEVE - 29 November 2019
" Easy to book and very good rates. "
" Great service, no drama "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DONALD - 28 November 2019
" NA "
" Counter staff were excellent. Drop off service was very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 28 November 2019
" Non "
" Non "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DARLINGTON, GB - Reviewed by GRAEME - 28 November 2019
" Would recommend "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by WILLIAM - 28 November 2019
" Overall very happy with booking online. Easy to use site and very clear. Felt confident using it . Everything clearly set out "
" Good location and felt at ease dealing with them. Would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 27 November 2019
" Good Efficency, pleased to help 5* service "
" Our flight was delayed so contacted supplier, no problem collecting car very late, I Wes the last customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GEMMA - 25 November 2019
" Apparently I am not entitled to a refund as it was my choice to cancel the booking! the customer service I received was appalling "
" The staff were so rude that I didn't even have the car and I cancelled the booking yet I am still being charged. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JEREMY - 24 November 2019
" Outstanding "
" The representatives from Europcar that helped us at the pick up and drop off were very very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NINA - 23 November 2019
" Straight forward and efficient service "
" Extending the rental period was quick, easy and the price remained competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROCHESTER, GB - Reviewed by TONI - 22 November 2019
" Excellent "
" Excellent experience but I think £700 deposit was a bit steep "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by SIMON - 21 November 2019
" very good "
" Staff helpful and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NICHOLAS - 21 November 2019
" Value/car good for what i required. Would use again...and tick the right time box this time! "
" Accidentally clicked the 12pm pick up when booking online. Tried to call/email tochange to 6pm. Finding a customer service number that is answered or an email address that is relevant to the 2nd party hire company was impossible. Even the central keddy office guy gave up. Worked out in the end as europecar kindly upgraded the car as original was rented out when not collected. But a good route to customer services number or email would be helpful. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by BARRY - 21 November 2019
" I'm confused about how Auto Europe relates to Keddy. We booked with Keddy and we got our car from Europcar. That much I understand. Where Auto Europe fits into the picture is a mystery to me. But I have no complaints. "
" Great. Very cheap and value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by MARGARET - 18 November 2019
" All positive as I said. "
" You provided an excellent service and I intend to rent with you again in March 2020. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 17 November 2019
" not happy at the moment i have payed out 500 pounds for one weeks hire. "
" They wouldnt let me have a car because i didnt have utility bills for the address on my British driving licence. i had to go with another company that charged me 355 pounds for one weeks hire. i have been in touch with your customer service department for a refund of the money i payed keddy . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MANIKAVEL - 16 November 2019
" Very bad service "
" I paid extra £88 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by WILLIAM - 16 November 2019
" Auto Europe should not use Keddy or at least warn customers about this upselling scam. "
" When collecting the car I presented my UK Driving License and, when the paperwork was almost completed, the Keddy/Europcar Customer Rep asked for the paper part of my driving license. I have never been asked for this before and did not have it with me, but I was able to show the Customer Rep a photo of the paper part on my phone, which I had taken a month ago. (I have never had any endorsements on my license) The Customer Rep refused to accept this, and said it was compulsory. I disputed this, as it is not requirted as per https://faq.europcar.com/during-rental/what-documents-do-i-need-to-present-at-the-europcar-counter.html but he refused to allow me the rental unless I paid an extra £22.08 per day "Premium Protection". He did not even bother to check https://www.gov.uk/view-driving-licence or advise that this was an option. I told him I had Excess Protection Insurance and offered to show him the documentary proof, but he refused to even consider this. I feel I was scammed into upselling and taking this unnessary insurance. I will never use Keddy/Europcar again. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JLN - 14 November 2019
" / "
" / "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by JEREMY - 13 November 2019
" Alex got me the best available car which was a pleasure to drive. Thanks "
" The Guy (Alex) who checked me in was s credit to your company. Spanish chap really really great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 12 November 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ALISTAIR - 12 November 2019
" The only issue I had was with the drop off, apart from that everything was very good "
" I was incorreectly chraged a pealty for returning the car without a full tank. When I handed it in I was told everything was OK only to receive a final invoice with a charge for 1/4 of a tank of petrol "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by JOHN - 11 November 2019
" just a completely awful experience, pushy sales staff, just ripping people off who are in a vulnerable situation "
" Awful experience, tried to extend hire. got absolutely no help and was ripped off by Europcar. got sent around different call centres as no one willing to help. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by WILLIAM - 11 November 2019
" Instructions for pickup from Paddington were poor. it took me 30 minutes to find the pickup location. You just need to say that the pickup is at the end of Platform 1 in the station to improve this. "
" Instructions for pickup from Paddington were poor. it took me 30 minutes to find the pickup location. You just need to say that the pickup is at the end of Platform 1 in the station to improve this. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MANDY - 10 November 2019
" Good all round "
" Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORTHAMPTON, GB - Reviewed by EDINA - 09 November 2019
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by ANDREW - 08 November 2019
" I would book with Keddy again. It was hassle-free and competitively priced. "
" Simple, fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DIMITRIOS - 07 November 2019
" all good "
" very good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by KEN - 06 November 2019
" Relatively straightforward as usual, more so than other rental companies "
" Relatively straightforward as usual, more so than other rental companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by LEE - 05 November 2019
" Well it was ok. Just ok. Avis do it better. "
" waited almost 40 min for a car, the car had a smell of smoke "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by NICOLA - 31 October 2019
" Great service. The whole process was straightforward and transparent. Highly recommended. "
" Great service, thanks. Everything was straightforward, no difficulties whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by ALDEN - 30 October 2019
" Turned up at Cambridge UK Europcars to be told we were late, there was no car for us and that we would lose over 800 UK pounds on a 35 day rental. No where in Keddys T & Cs was "Late" defined. We didn't receive a copy of Europcars T & Cs until after we were refused a car and refused a refund. Your customers services will have details of our dispute. This whole episode ruined our holiday and caused us a huge amount of distress and money. But it is evident from our dealings with Keddy and Europcars that neither companies could care less. It is evident from other on line complaints I have read about you that many tourists feel vulnerable, confused and a long way from home dealing with a compassionless and totally non consumer focused company - We will never, ever deal with you again. To be asked for feedback on our experience is a joke considering the fact that you must know by now exactly how bad your customer service is. "
" Turned up at Cambridge UK Europcars to be told we were late, there was no car for us and that we would lose over 800 UK pounds on a 35 day rental. No where in Keddys T & Cs was "Late" defined. We didn't receive a copy of Europcars T & Cs until after we were refused a car and refused a refund. Your customers services will have details of our dispute. This whole episode ruined our holiday and caused us a huge amount of distress and money. But it is evident from our dealings with Keddy and Europcars that neither companies could care less. It is evident from other on line complaints I have read about you that many tourists feel vulnerable, confused and a long way from home dealing with a compassionless and totally non consumer focused company - We will never, ever deal with you again. To be asked for feedback on our experience is a joke considering the fact that you must know by now exactly how bad your customer service is. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by WILLIAM - 30 October 2019
" Reasonable rates and easy online booking, but serious concerns about communication with rental firm. "
" Collection was chaotic, despite there being very few customers and no queue. No record of booking or advance payment, or driver details. Insisted that excess cover had not been paid despite email and voucher evidence. Took about 80 minutes to collect car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 30 October 2019
" The lady who served me was super. Really friendly and great sales person. Tried to upsell in a positive way which was cool. I like her. The whole experience was great. Thank you. "
" Better than expected. Smooth and professional. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DAVID - 29 October 2019
" Excellent "
" We turned up late as the flight was delayed. The counter staff were courteous and speedy, despite it being late on a Friday night. Amazing service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by IAN - 28 October 2019
" con. "
" you didn't explain I would be expected to pay a £700 deposit to rent a car. Rental value £51. I felt conned. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by GEORGE - 27 October 2019
" Quick and easy online booking service with competitive prices. Will definitely use again. "
" Quick, efficient and personable service from all staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANDREW - 27 October 2019
" No comment "
" It took over 90 minutes from registering that we were there to getting the keys. This meant that we missed our ferry and had to travel a further 100 miles to get a different ferry 7 hours later. Not good! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZSOLT - 27 October 2019
" Smooth "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JULIE - 26 October 2019
" The staff at the desk where very friendly and helpful. "
" The staff where very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ELIZABETH - 25 October 2019
" Excellent "
" Very easy, efficient and quick. Much better than a lot of other car rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JONATHAN - 22 October 2019
" Excellent service from Luis on the counter at Europcar in Trafford Park, saved the day, BUT crap service from Auto Europe, had issues with booking and rang twice got two different people and not helpful, however Luis saved the day, Cheers Will go direct to Europcar in the future. "
" Excellent service from Luis on the counter at Europcar in Trafford Park, saved the day, BUT crap service from Auto Europe, had issues with booking and rang twice got two different people and not helpful, however Luis saved the day, Cheers Will go direct to Europcar in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MERYL - 22 October 2019
" As above, all worked well. "
" Everything went smoothly, very pleased with the price and the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by H - 21 October 2019
" Our return was early in the morning. I noticed quite a few cars were left with staff to check them in and keys going into the drop box. Perhaps europecar should consider opening earlier in the day. "
" Our flight was on time however there was a delay in being attended to at Edinburgh airport. Once we we got to the counter everything went smoothly. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
EXETER, GB - Reviewed by THERESA - 21 October 2019
" Great service overall "
" Everything went really smoothly and was quick and efficient at pick-up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 20 October 2019
" Always my first stop when hiring a car, which I do on a regular basis. Best value with clear and easy to use website. "
" Painless, minimal waiting time. Both counter and transfer bus staff are helpful, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTONY - 19 October 2019
" Use your service often. Dont always book through it though as have often got better prices elsewhere for same rental company and car hire period. But on this occasion (as with several before over the years) your price beat the competition. Will continue to use your service to quote, and will book through you in the future where your price beats the alternatives. Happy. "
" Pleasant man on reception. Same with 'car checker man' outside. Rapid service all round at both ends of car rental. Happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HISHAM - 18 October 2019
" Excellent "
" Every thing went smoothly Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by GORDON - 17 October 2019
" Not happy this time I booked did not receive the model of car I had booked "
" I requested a saloon car for a family trip and wedding.. NOT happy to receive a BLACK estate which looked more suitable for a funeral at the church.. lady on desk explained that the booking of car said OR similar... not happy and very upset "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LEEDS, GB - Reviewed by TINA - 17 October 2019
" Very straight forward as long you have all the correct documents "
" Easy and straight forward customer care was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by TIM - 17 October 2019
" Alway smooth. "
" Very good as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JONATHAN - 17 October 2019
" very easy to use as ever, good service "
" Very pernickety about car cleaning. Excessive charges for very small damage (a scuff on the bumper) "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 2
LONDON, GB - Reviewed by JACQUELINE - 17 October 2019
" Booking and counter staff very good but vehicle was not what I had booked and poor reporting of damage. "
" I was "upgraded" although I would have preferred a smaller car with which I was more familiar - as a result I could not see the protruding bumper and scuffed it. The vehicle was already damaged in several places but only about half the scrathches and dents had been recorded and much time was wasted adding all the unrecorded ones to the agreement, making me very late for my appointment. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by SARAH - 16 October 2019
" As sbove "
" All good. Hire was with europcar so very satisfied. My only etchings is the need for a code from DVLA was not made obvious and so I was not prepared with that. Saying that the person who served me was very able to get around that with me in the night. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by WILLIAM - 16 October 2019
" never experience it I was not a happy person "
" i did not have the car hire as i did not know that i had to pay £250 deposit so i never had a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by ADRIAN - 15 October 2019
" Great Value for money. "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by JAMIE - 15 October 2019
" I had to cancel as I didn't have the 700 deposit and now I get charged 100% cancellation "
" Crap "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PLYMOUTH, GB - Reviewed by LOUISE - 14 October 2019
" Great "
" Great. Could be clearer on need for DVLA check so this is prepared for collecting. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHESTER, GB - Reviewed by GORDON - 14 October 2019
" Vehicle a bit beat-up "
" Vehicle could have been a bit cleaner. Although at two years old and -7k it was not too bac "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DONCASTER, GB - Reviewed by MICHAEL - 12 October 2019
" i WILL SHARE MY EXPERIENCE ON VARIOUS WEBSITES IF D DO NOT GET AN APOLOGY AND A REFUND WITHIN THE NEXT 7 DAYS. YOU HAVE MY DETAILS "
" 1 Booking placed money paid by debit card, went to collect V.W. Passat Auto, on arrival was informed my vehicle was not there. How you can you take a booking and payment and not have the car available. 2 A substitute was available but was higher spec vehicle the only Auto in stock, the vehicle was offered but at nearly double the origional cost. 3 Because the local branch was relocating to Sheffield, I was told collection from home address would be free. 4 The day before collection I phoned to check on the collection time, the female C.S.A. asked me to pay an extra £570 odd pounds, I refused saying I had nothing more to pay. I then asked about collection and for the last 4 digits of my Debit Card I asked why? she said collection charge was £90.00 I said sorry I am not paying anything more and told her why about the relocation of Doncaster Branch to Sheffield and that there was no charge. She disagreed so I told her definitively not to take any more from my account. She ignored me completely and went ahead with the charge. I was furious when I found out rand Auto rentals and was basically told they could not refund until after collection over a week later still no refund no apology no nothing. I am considering contacting the F.C.A. in regards to the money illegally taken from my account. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NORWICH, GB - Reviewed by KAREN - 12 October 2019
" I appreciate it was not the fault of the staff but as I said before I didn't even manage to get the car so I paid £52 for nothing.! "
" I actually didn't end up gettin this hire car I had ordered.When I went to collect I had to put £750 on my credit card & unfortunately my limit was £500 so it was declined. Last time I rented a car the deposit was £250. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by HARRIET - 11 October 2019
" cheapest car at edinburgh airport "
" had to queue for 10 mins at europcar check in "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GRAEME - 09 October 2019
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARLISLE, GB - Reviewed by BARBARA - 07 October 2019
" Excellent company to deal with. "
" Very pleased with car and the service we received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARLISLE, GB - Reviewed by SARAH - 06 October 2019
" The member of staff recorded my return time as 45 minutes later than my actual return time, so I have been charged for an extra day (I am seeking to have this charge returned), she also recorded my mileage as 400 miles more than I actually did. I think this is a fraudulent practice and it has put me off hiring a car with your organisation again. "
" The member of staff recorded my return time as 45 minutes later than my actual return time, so I have been charged for an extra day (I am seeking to have this charge returned), she also recorded my mileage as 400 miles more than I actually did. I think this is a fraudulent practice and it has put me off hiring a car with your organisation again. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANITA - 06 October 2019
" All good "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 05 October 2019
" Overall very good. "
" The Keddy name should have been better advertised, it was very difficult to locate. Just a small name board tucked on the end of the counter. Everything else was very good. We were served at stansted by a young man named Miguel, he was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SUSAN - 05 October 2019
" Very satisfied customer. Great customer service "
" Very helpful customer service staff. Car was perfect and process to hire and return car very simple and straighforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SEAN - 05 October 2019
" Shake down by person at the hire desk was outrageous and bordered on criminal behavior. "
" Shake down by person at the hire desk was outrageous and bordered on criminal behavior. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ANDREW - 05 October 2019
" Nil "
" The only comment is about the need to call DVLA to prove no endorsements. I hire cars in the USA and the process is very much ore streamlined. Rock up at the desk, swipe credit card, licence check and away. We need to catch up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARGARET - 05 October 2019
" Disappointed with the condition of the car that was allocated to me. "
" I was happy with most of the service but when I went to collect the car it had damage to the rear right door and rear right wing which should have been repaired before renting back out again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEWCASTLE, GB - Reviewed by ERNEST - 04 October 2019
" Overall my experience was excellent as have all my hires with keddy Europcar over many years "
" Would prefer it if there could be somebody there to check the vehicle on its return although the vehicle was checked later without any issues it is a worry that damage could occur after the drop off, yes I took pics but it was dark making any scrapes or scratches difficult to see n any photos "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 04 October 2019
" As always a great site to rent a vehicle anywhere in the world at very competetive prices. "
" There was some damage to the nearside front alloy that was not noted on the rental agreement and that was impossible to see at 20:30 in the dark. Reported damage by phone before midday as instructed by counter staff and was asked to take pictures and send an email which I did. When I dropped the car off the check -in agent had not been informed resulting in more pictures and me having to show that I had sent an email and called! A bit time consuming!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLOUCESTER, GB - Reviewed by DAMAYANGANI - 03 October 2019
" I'm really happy with your service I highly recommend you to my friends "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ADAM - 03 October 2019
" Autoeurope always competitive. "
" The car wasn't full of petrol, which I noticed and they filled it. The service isn't at the same level as other carhire companies i've used, for example they don't have ipad/camera to check cars over. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by REBECCA - 02 October 2019
" See above "
" I wanted to extend my booking, spoke to your customer services on the phone and was advised I needed to email. I emailed and the respond came 3 days later informing me that I couldn't extend via email. I had to telephone. Whilst I was waiting I had to send the car back. This was an inconvience not being able to extend. I will not be using your company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALGORZATA - 02 October 2019
" I wish I have taken the automatic car, but apart from that all went well. "
" I wish I have taken the automatic car, but apart from that all went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SALLY - 01 October 2019
" Everything was very easy. Iga ( I think that was her name) was very helpful as I am disabled. "
" Everything went well with booking online. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CARLOS - 30 September 2019
" Hated the car Peugeot 2008. Good rental experience otherwise. "
" Good rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HUMBERSIDE, GB - Reviewed by DEBBIE - 29 September 2019
" Not very good at all. I paid for a Skoda Octavia or equivalent. I was provided with an older Vauxhall Insignia which was horrible to drive, electric handbrake wouldn't lift, a broken aerial which meant the radio was in and out, and a stiff gearbox. Counter staff first tried to give me a Vauxhall Corsa! I have two small children with car seats so this was not going to work. Overall its been a bad experience. "
" I dropped the car off on 25th September and still haven't had my £700 released!!! I would like this back with immediate effect. I am picking up another hire car through Keddy on Monday 30th September (I didn't know it was through Keddy until the end else I wouldn't have booked through them again) so if they hold another £700 from me, I will have £1400 frozen. This is NOT ACCEPTABLE. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LUTON, GB - Reviewed by ANTHONY - 28 September 2019
" Excellent "
" It was a very good experience. The car and overall service was excellent. I wish it were always like that "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CATHERINE - 26 September 2019
" Not very happy to have been charged for something i did not ask for! "
" I took out excess protection when making my booking. when I got to the car hire desk the lady asked me if i wanted extra insurance and I said no as i already had it but a couple of days after i returned the vehicle i had an invoice stating they would be charging me for premium protection which i did not ask for!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TONY - 26 September 2019
" Crap service when collecting the car, no problem with drop off !! "
" Arrived at stansted, went to collect car at Eurocar, 6 counters and 1 car serving .. bloody joke. Waited 1hr 20mins to get served.. NEVER AGAIN !! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
HULL, GB - Reviewed by KENNETH - 26 September 2019
" Very good great staff and good all round "
" Easy to get on to wep page very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by TRACEY - 26 September 2019
" Great hassle free service. "
" Great hassle free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DONATAS - 26 September 2019
" Thanks "
" Thansk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANCASTER, GB - Reviewed by PETER - 23 September 2019
" Helpful staff rang taxi for me. Explained we should have booked directly through them and not used agent "
" Great car although it unfortunately had a slightly disfiguring dent in rear "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHEFFIELD, GB - Reviewed by MAGDALENA - 22 September 2019
" Unfortunately the staff member who dealt with me was not very polite on this occasion. I hired from Keddy before and didnt have such issues "
" as below "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IAIN - 20 September 2019
" See abovr "
" Prompt, efficient service at Inverness airport by your staff. No attempt to hard sell all sorts of additional things (and costs) and this greatly appreciated. Ditto re. inspection on return. A very satisfactory experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 19 September 2019
" As above, as they're linked. "
" A good hire experience. Quickly sorted at the rental desk at the start, the car preparation was fine and a slight issue with the car's remote locking was quickly and efficiently fixed. The drop off process was also easy and a confirmation email came through quickly to say everything was acceptable. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by BARRY - 19 September 2019
" Very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by HUSNA - 19 September 2019
" good experience and good drive "
" The price for the fiat 500 for duration was a bit pricey. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by STEPHEN - 18 September 2019
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FREDERICKSON - 18 September 2019
" I was initially very please with making my car hire reservation through Keddy (Auto Europe) however, things quickly took a turn for the worse. I booked a car rental booking over the phone through a broker (Auto Europe) for a 5-day period (7th to 11th September). The supplier of the car was Europe Car. Booking Number (4976640) I made a full payment for my booking over the phone. When I arrived on the same day to pick up my car from the Europe Car Center, I was told that my car had been given away to another customer. They then told me if I wanted a car, I had to make a brand-new booking and pay for it again and then pursue a refund from Auto Europe. Both myself and the worker at the Europe car Center tried to phone Auto Europe to resolve the issue but the Auto Europe phone lines were closed. Since I desperately needed the car to get me to the destination I was heading to for the evening and also for the event in the morning the next morning, I had to make a new booking directly with Europe car whilst I was there in order to have a car in time for the next morning. When I called Auto Europe the following days to explain the situation and request my refund, they are refusing to issue m refund saying that their terms and conditions says that they don't issue a refund if a customer arrives late. I was however not made aware of the these terms and conditions whilst I was boking the car rental. The agent on the phone did not mentions anything at all about this condition. I would like my full refund since I was not made fully away of this when I was booking my car rental over the phone. "
" I was initially very please with making my car hire reservation through Keddy (Auto Europe) however, things quickly took a turn for the worse. I booked a car rental booking over the phone through a broker (Auto Europe) for a 5-day period (7th to 11th September). The supplier of the car was Europe Car. Booking Number (4976640) I made a full payment for my booking over the phone. When I arrived on the same day to pick up my car from the Europe Car Center, I was told that my car had been given away to another customer. They then told me if I wanted a car, I had to make a brand-new booking and pay for it again and then pursue a refund from Auto Europe. Both myself and the worker at the Europe car Center tried to phone Auto Europe to resolve the issue but the Auto Europe phone lines were closed. Since I desperately needed the car to get me to the destination I was heading to for the evening and also for the event in the morning the next morning, I had to make a new booking directly with Europe car whilst I was there in order to have a car in time for the next morning. When I called Auto Europe the following days to explain the situation and request my refund, they are refusing to issue m refund saying that their terms and conditions says that they don't issue a refund if a customer arrives late. I was however not made aware of the these terms and conditions whilst I was boking the car rental. The agent on the phone did not mentions anything at all about this condition. I would like my full refund since I was not made fully away of this when I was booking my car rental over the phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by NETZANET - 17 September 2019
" I reserved the car with you at Europacar in Birmingham for 7/9/19. On that day my father was rushed into the City Hospital in Birmingham that morning and the Europacar closed at 1pm that weekend and even closed on Sunday. I have attached my fathers medical record above for you for proof as I spoke to your colleague on the phone today he advised me to write this email. I called on the 7/9/19 around 16:00 ( you can check my conversation as you have recorded my conversation) to your company and I was advised to go and speak with europacar even though they were closed, so I went to them this morning but they couldn't help me and told me I can't take the car anymore. I have lost 98£ and I am writing to you in hope you will understand I chose my fathers health over the car. Please can you refund me the charge of the car. Many thanks Netzanet "
" Please read my email to your customer service, I was denied access to the car because I was late taking my dad to hospital "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRADFORD, GB - Reviewed by ALISON - 16 September 2019
" See above. "
" Staff sitting on bench sunning themselves did not come to check the car. I went to the deask. Only one busy member of staff. Was told just to leave the keys. Next day billed for an extra day for late return. This could only have been because the busy girl didnt check the car back in until 40 mins after I dropped it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by ANTHONY - 16 September 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 14 September 2019
" Very easy to book on from the website. The car was exactly in the class that I requested "
" No issues, was very pleased with the hire, from collection to drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RORY - 12 September 2019
" read above notes ..... "
" I am concerned that the counter staff person told me that there was NO damage to the car when I queried this matter. Further she said: if I FOUND SOME to tell them at the exit - putting the onus / responsibility on me! At the exit I told them that indeed I see some damage ... and the guy responded: take pictures of the damage within the next 24 hrs. MY RESPONSIBILITY. Then later I discovered that indeed there WAS OTHER reported damage! ... which was clearly detailed on the 'exit' page printed for me when I handed the car back ... in black and white! Why the lie / cover up when this info was available to Keddy staff from the start and not divulged to me? I do not trust them. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by KEITH - 10 September 2019
" My only criticism which is probably the most common, would be the high cost of insurance ie 3 days cover same as my fully comp in Spain for 6 months. "
" Would consider Keddy again definitely "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MOHSIN - 10 September 2019
" Good! "
" Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MONTSERRAT - 31 August 2019
" When I arrived at the counter and gave them my confirmation from Auto Europe they told me that they did not have a car available. auto Europe was not very helpful either as instead of dealing them with the problem I was asked to go to another car company rental and find a replacement car myself. "
" When I arrived at the counter and gave them my confirmation from Auto Europe they told me that they did not have a car available. auto Europe was not very helpful either as instead of dealing them with the problem I was asked to go to another car company rental and find a replacement car myself. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARCO - 31 August 2019
" I'm pleased with the experience but haven't read once the word Keddy anywhere! Rental office was EuropeCar branded, rental papers were on EuropeCar paper, documents in the car were EuropeCar, staff was wearing EuropeCar uniform, car keychain was EuropeCar branded too. I understand Keddy may be an affiliate but a logo should be displayed somewhere at some point during the rental to remind customers who they are dealing with, isn't it? "
" I've really not seen Keddy logo or mentioned anywhere during my rental if not on auto Europe booking papers so i'm Unable to comment for them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SIMON - 28 August 2019
" I arrived at the Europcar counter at 23.50 after a slightly delayed flight. Rather than simply taking a copy of my passport and driving licence, taking my card details and handing me the keys to the hire car, the Europcar representative spent 15 minutes trying to convince me to upgrade the car I hired and to purchase additional insurance and breakdown. When I declined to upgrade the Europcar representative refused to hand over the keys unless I agreed to pay a £60 penalty for receiving the keys after 24.00. The handover of the keys could easily have been dealt with before 24.00 if the Europcar representative had not wasted time trying to convince me to upgrade. Unless the £60 is reimbursed to me not only would I not use or recommend my acquaintances to avoid using Keddy and Europcar but I will share my negative experience as widely as possible on social media and will actively discourage discourage potential customers from using Keddy or Europcar. "
" I arrived at the Europcar counter at 23.50 after a slightly delayed flight. Rather than simply taking a copy of my passport and driving licence, taking my card details and handing me the keys to the hire car, the Europcar representative spent 15 minutes trying to convince me to upgrade the car I hired and to purchase additional insurance and breakdown. When I declined to upgrade the Europcar representative refused to hand over the keys unless I agreed to pay a £60 penalty for receiving the keys after 24.00. The handover of the keys could easily have been dealt with before 24.00 if the Europcar representative had not wasted time trying to convince me to upgrade. Unless the £60 is reimbursed to me not only would I not use or recommend my acquaintances to avoid using Keddy and Europcar but I will share my negative experience as widely as possible on social media and will actively discourage discourage potential customers from using Keddy or Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALEXANDER - 28 August 2019
" I'm never using Autoeurope again. Keddy couldnt validate my identity (even though that's never been a problem in 20 years of renting cars). You refused to give me a refund, even on the extra insurance i'd taken out with you but no longer needed as had no car to rent. For me your model is outdated and you're an extra layer of complication that compromises value, not add it. i'll deal directly with the vendor next time. "
" I'm never using Autoeurope again. Keddy couldnt validate my identity (even though that's never been a problem in 20 years of renting cars). You refused to give me a refund, even on the extra insurance i'd taken out with you but no longer needed as had no car to rent. For me your model is outdated and you're an extra layer of complication that compromises value, not add it. i'll deal directly with the vendor next time. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CROYDON, GB - Reviewed by ALAN - 27 August 2019
" As above "
" Everyone was very efficient. I am a happy customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALEXANDER - 26 August 2019
" booking was atraightforward "
" Overall a very straightforward experience with only few minor comments: 1. On picking up the car we were first offered a larger automatic when we had asked for a manual suitable for driving on narrow rounds/ferrys. When we queried this we were offered a car which did meet out spec. 2. The car was a 2019 model - nice to have a new vehicle but it had a few unfamiliar features of which the electronic handbrake was the most surprising. A quick familiarization check on acceptance would be appreciated. 3. A road atlas in the car would have been appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by AYUSH - 20 August 2019
" you could only help with the initial booking, no extensions, complaints etc. "
" It was a high mileage car which wasn't expected of them. even though i was informed about the same but the alternatives were such (downgraded models) that i had no choice but to go for it. The trunk of the car wasn't clean and had a bag full of trash in it. On drop off i was informed that i'll be sent an invoice on my email in 10 mins but its been over a week and they haven't send me anything, moreover they have charged me a higher amount for which i have written to them separately. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
INVERNESS, GB - Reviewed by CHRISTIAN - 20 August 2019
" i LOVE AUTO EUROPE ! always best prices and clear clean info - not all the providers are good but thats not your fault "
" poorly managed desk at europcar - car was not clean "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by DELENTE - 19 August 2019
" See response 3 "
" I just discovered today that 454.86€ have been removed from my bank account by your company. Why ? I don't know. I didn't even received a phone call or an email to inform me. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCISCO - 17 August 2019
" Otherwise, staff, car, administration procedures, price, all highly recommended. Congratulations, I will keep you in mind for my next car rental. "
" I really recommend you all to invest in your offices at St. Pancras. Not only they are in the 'last, lost' corner of the parking lot, but they are very poorly lit, very poorly decorated, almost like you don't care about your employees who have to spend their whole day there - we customers, only spend a few minutes there, thanks God. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 16 August 2019
" This wont stop me from using Auto Europe at all, I have always had a good experience with your service. "
" The car was not ready when I got there and I was kept waiting for it about half an hour. Then a brake light went and I had to wait over an hour for the RAC to come out to fix it. Otherwise OK "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANDREW - 14 August 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTSMOUTH, GB - Reviewed by GEORGE - 13 August 2019
" Very new car. Car size as requested. Great service as usual. Third time we have hired from Keddy at Gunstore, Portsmouth. "
" Great service and very friendly people. Will hire from Keddy again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by KETANKUMAR - 12 August 2019
" Not satisfied "
" They charge twice for excess insurance "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KERRY - 12 August 2019
" As above statement re Keddy. "
" Bad part of pick up was that I've never been to terminal 5 Heathrow before so had to follow signs to car hire , found europcar but there were no signs for Keddy , I walked up and down and then decided to wait in the queue and ask at Europcar , I didn't dare jump in to ask quickly as all the eyes told me not to ( staff and other customers) , they then said well you go outside to the bus stop , (as if I should have known that), you need a bigger sign for Keddy so people know. Another person also had the exact same problem. The pickup vans also don't say Keddy on them , so you just have to find a friendly driver who's happy to assist and they are few and far between . So although I eventually sorted myself out it could've been much quicker and easier. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by JASON - 12 August 2019
" Top notch "
" Friendly bunch was in and out with in five mins of arriving good service top norch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 12 August 2019
" Overall very good and we liked the car. "
" upon collection of the car, I was informed that there was no damage. I inspected the car as I always do and found a number of scratches which I thought were significant. Returned to the desk to inform your staff who looked at all my photos and agreed that some should be noted. There just seems to be a discrepancy within the hire car companies as to what constitutes damage. It is quite confusing. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by CAROLINE - 09 August 2019
" Very satisfied with the service and will use again "
" Efficient pick up and drop off and excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 08 August 2019
" See the above comment. I bought the voucher in good faith from AutoEurope believing it to be genuine. I now realise I was defrauded, but it's not clear to me whether AutoEurope or Europcar were pulling the scam. Overall, I lost a few hundred pounds as a result of the fraud. "
" The voucher I booked was clearly marked as ZERO excess. Europcar insisted that the excess was in fact GBP 1,500. Clearly a complete scam. I'm annoyed that I fell for it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JANET - 05 August 2019
" A good experience from booking to returning car. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 05 August 2019
" No problems from Auto-Europe perspective. Very disappointed / frustrated with Europcar / Keddy check-in. "
" Had to queue for ONE hour to wait for check-in at counter. Why can't they put more staff on the desks? Surely they know how many people to expect due to pre-booking. NIGHTMARE. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by LISA - 05 August 2019
" X "
" C "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by WILLIAM - 01 August 2019
" Good "
" Although told the counter staff that no insurance was required as had 3rd party ins wad surprised to be billed so emergency cover tel auto Europe who said they would get back to me but so far no comments! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
YORK, GB - Reviewed by JODIE - 01 August 2019
" Fine "
" We ended up with a different car to what we had requested and there was some rubbish in the car when we picked it up other than that no issues "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by BRENDAN - 30 July 2019
" Arrived to Stanstead to collect car from Ireland with driver license . Produced my license but I hadn't the paper section. So I wasn't allowed to collect the car BUT no refund. It cost £110 for nothing. They wouldn't even transfer the booking to my wife you had hers and was with me. Had to pay another £100. When I got back to Ireland I spoke to numerous friends who have said that the majority of car hire companies except the card part of the license. "
" Arrived to Stanstead to collect car from Ireland with driver license . Produced my license but I hadn't the paper section. So I wasn't allowed to collect the car BUT no refund. It cost £110 for nothing. They wouldn't even transfer the booking to my wife you had hers and was with me. Had to pay another £100. When I got back to Ireland I spoke to numerous friends who have said that the majority of car hire companies except the card part of the license. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IBRAHIM - 29 July 2019
" A bit more security and compromise for people renting would be better, otherwise renting would become a burden. "
" Over zealous staff, pushing to sell their extras. When enquired on a service he wouldn't sell. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by TANIA - 28 July 2019
" Brilliant!! "
" Brilliant!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
IPSWICH, GB - Reviewed by BRENDAN - 26 July 2019
" A Terible Experience with you 'supplier' Eurocar which intend to fully follow through to recover my monies. For the sake of over potential client I suggest you remove Eurocar from you list of companies you deal with. I have now received details of of BVRLA in order to lodge a formal complaint. "
" Having hired a car through yourselves (Very Happy with Service) I went to Eurocar to pick up the car, after some confusion about the need for a driving licensce I was told that the insurance include by yourselves was not valid for Eurocar and i agged a additional sun of Circa £45.00 - I have now been invoiced for £266.95 for insurances and other items for which I did not request or wanted. The monies had been already taken out of my account before I received the invoices and I have spent all morning trying to get these monies refunded and trying to contact Eurocar Head Office all without result. The Eurocar rep who I dealt with is even on holiday so I cannot have a face to face discussion until next week "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by JOHN EDWIN VICTOR - 26 July 2019
" Everything went smoothly. "
" Same professional service as Europcar. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FELICIA - 25 July 2019
" Very bad experience! Please advise keddy to pay my money ASAP "
" I didn't take the care as the £ 700 deposit required was well above my expectations! Didn't have that money so asked for a refund and yet to be paid "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by JONAS - 25 July 2019
" No assistance after calling Auto Europe and not apologies, literately just a complete waste of ca. £300. Could not recommend Auto Europe any less "
" we were not allowed to take out the car and ended up having to rent another, while getting no refund. Scam is the only word that adequately describes my experience with Auto Europe and Keddy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by LYN - 24 July 2019
" easy booking, and good value if you don't mind poor customer service "
" Terrible staff, very pushy, greedy and unfriendly, will do /say anything to get you to upgrade. no integrity "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARTA - 22 July 2019
" Nice quick service, car very clean "
" Great and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SILVIO - 21 July 2019
" There can be better service "
" No information at dropp off (no receipt) "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SILVIO - 21 July 2019
" No great service when facing an issue. Almost useless "
" Lengthy check in and no confirmation/receipt for drop off "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
WARRINGTON, GB - Reviewed by GARETH - 19 July 2019
" I was very disappointed that I had to pay for the wheel damage, when it had nothing to do with myself. The wheel run flat and when it was pumped up went all bubbly but that has now apparently been deemed my fault which isn't the case. "
" I was very disappointed that I had to pay for the wheel damage, when it had nothing to do with myself. The wheel run flat and when it was pumped up went all bubbly but that has now apparently been deemed my fault which isn't the case. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JOHN - 18 July 2019
" Wouldn't use either of the companies involved ever again, wasted time, took funds under what I believe to be false pretences. Accepting a Credit Card booking knowing it's against their own policy Confirming a vehicle they don't have or similar size. Rudeness of staff during inquiry for refund "
" Although the vehicle * Skoda Octavia Estate was Booked, PDF print out stated * OR SIMILAR, nor similar was a VW Sharan, insufficient loading space. Credit card booking was made by a neighbour and accepted, PDF voucher Hi-lited Hirer and Credit Card must be same name but accepted the booking ? Keddy ( Europe-car owned) Have never has a Skoda Octavia Saloon hatch or estate ! Refund refused having to utilise Credit Card mediation to get refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PAULA - 18 July 2019
" I have marked the recommendation box low as this year I was disappointed for all the comments mentioned above but normally I am not. "
" On collection we had to wait for over 2 hours to be served !! Not really a bad reflection in the staff on duty more that there just wasn't enough of them! The car was ok, although it did smell of smoke and a lot of the bumps and scratches on it were not listed in the form given to me. I was very disappointed this year as normally I can only say good things about using auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ROBERT - 16 July 2019
" Overall very good "
" On arrival there were limited counter staff and a number of people waiting so it wasn't very efficient. However on drop off it was the exact opposite very efficient and completed within minutes. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by NASEER - 15 July 2019
" Very happy with the service. "
" Helpful staff. Friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by DAN - 14 July 2019
" A1 "
" A1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 13 July 2019
" Good, easy to use and the price was reasonable. "
" Pick up and drop off was fine, however I have to complain about the pushy nature of staff trying to offer you upgrades and extra insurance, if I wanted or needed either of these I would have specified them before hiring ! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HULL, GB - Reviewed by SHARON - 12 July 2019
" Fantastic service highly recommended. Book direct tho. "
" Did like the 700 pound deposit. Not needed not eveyone has this type of money luckily I did.... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MARION - 12 July 2019
" Auto Europe were very efficient and helpful when I phoned to ask some questions before booking. "
" I was disappointed on arrival, my car was not ready, I was eventually told it was being cleaned! I was given the car 30 minutes late. They did not discuss any damage that was on the car, they just gave me my paperwork and a man outside gave me my keys. No one came out to the car with me to check the car with me. I checked the car to find there was further damage on the car, which was not recorded. A member of staff came out to check that I had my car. I showed her the damage not recorded, so she hand wrote it on my paperwork. Very poor customer care and a lack of care in checking their cars for damage. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NORWICH, GB - Reviewed by THOMAS - 11 July 2019
" You did not tell me that there was a £700 deposit, so I had to walk away. I now need the cost of the rental refunded to the card that paid it. "
" You did not tell me that there was a £700 deposit, so I had to walk away. I now need the cost of the rental refunded to the card that paid it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RICARDO JOAQUIM DA S - 10 July 2019
" Fine "
" Everything worked out. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by JOHN - 05 July 2019
" It took an hour to get me a second car "
" Car smelled of baby sick or sour milk, I refused the 1st car then trying to get another each car they offered me was then booked out to another customer as they tried to give me the keys. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by MARK - 04 July 2019
" A "
" A "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FERENC - 03 July 2019
" Great service "
" Happy customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKPORT, GB - Reviewed by MARK - 02 July 2019
" Very quick and easy. Good quality vehicle at a good price. Perfect "
" Very quick and easy. Good quality vehicle at a good price. Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KIERAN - 01 July 2019
" Very helpful "
" Very very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by MARGARET - 01 July 2019
" Friendly, efficient staff who were really helpful. "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 29 June 2019
" Very satisfied "
" The customer service officer was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by STEPHEN - 26 June 2019
" As above "
" I have been charged an extra £400 even though at the desk I was told that if I paid an extra £34 would not incur any accidental damage or breakdown costs. This appears to not be the case and I am not happy. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IJAZ - 19 June 2019
" Good "
" Good service from staff at leeds/Bradford branch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARK - 19 June 2019
" See above - a rip-off "
" A complete rip-off. I did less than 100 miles and was charged £57 for fuel. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
IPSWICH, GB - Reviewed by VACLOVAS - 18 June 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARTIN - 17 June 2019
" Booking with autoeurope was ok, the support is poor, if you have problems at the desk. No one answering the phone... Anyhow it wasn't autoeurope's fault that Europcar ripped me off. "
" Booked car was not available. I was forced to pay for an "upgrade" i didn't need and didn't want. I was pushed to submit the "upgrade", otherways the contract would be denied. Time is running against you if you got stuck at the airport car rental desk, so i finally signed the contract. Europcar? Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CARDIFF, GB - Reviewed by RONALD - 10 June 2019
" Fine apart from long wait on pick up "
" Had to wait for 1 hour and 10 minutes on pick up of vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
YORK, GB - Reviewed by MICHAEL - 09 June 2019
" Very disappointing "
" Additional insurance and security deposit of 600GBP is outrageous. I will not use this company (EuropeCar) again "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AVI - 04 June 2019
" Great service and no underhand tactics with this outfit. Great value. No need to look elsewhere. "
" Great service via europe car desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GEORGE - 02 June 2019
" Very good value for money. Low mileage cars. Be aware that there´s no spare tyre nor jack in the car we hired in Scotland. By puncture or flat tyre you will have to call the rental company to send a mechanic. "
" Very good value for money. Low mileage cars. Be aware that there´s no spare tyre nor jack in the car we hired in Scotland. By puncture or flat tyre you will have to call the rental company to send a mechanic. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by AISLING - 29 May 2019
" Great value! "
" All very efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELLIE - 19 May 2019
" Would've liked to know the local charges before picking up the car and cost of the deposit. "
" Would've liked to know the local charges before picking up the car and cost of the deposit. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ARIK - 19 May 2019
" Hello. Unfortunately, we are grossly unsatisfied with the counter staff member. Our flight arrival was delayed and we got to the car hire center when the Auto Europe office was already closed. We waited for 2.5 hours and were the first clients to show up at the counter when the office opened. However, the manager told us that the car we hired is not available anymore and he can only offer us a car from a more expensive category. What could happen to the car which we booked during these 2.5 night hours while the office was closed??? Why it became unavailable? The price of the car from the more expensive category didn't quite fit the budget of our trip, so we asked the manager which sum we'd be charged if we would cancel the order altogether. The manager was unable to provide us a penalty quote but assumed that the penalty would be equal to the fee for all 7 days of car hire. We asked to verify that but the manager said that he has no idea how to get in touch with Keddy to clarify this option. We were travelling with two small kids and by 6:00am after a night flight we basically had no choice but to agree to whatever manager offered us. We asked to provide us with a booster seat and a child seat, but the manager twice made a mistake in calculations and tried to charge us for 2 child seats instead, which would be significantly more expensive. We would like to ask to compensate us for the incompetency of the staff member and for the additional charges which arose in connection with the inability of the manager to provide us with the car we booked in advance. "
" - "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by DAVID - 07 May 2019
" insurance cover info confusing "
" Confusing drop off, no one available to inspect vehicle on return "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BAROOK - 02 May 2019
" Details as in (3) above. "
" Very disappointed that despite paying you in full for a specific car was told on arrival that because the flight was delayed by 2 1/2 hours - due to no fault of our's - that particular car was not available and we were charged GBP156.OO more and given another car. My wife is disabled and over 85 years of age and I am over 84 so this treatment was most unfair. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORTHAMPTON, GB - Reviewed by MIHAIL - 01 May 2019
" Very good "
" Professional staff, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PAUL - 26 April 2019
" A happy experience. Staff friendly. "
" A happy experience. Staff friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 26 April 2019
" fine "
" not bad (though tried to fleece me on deductible as ever!) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANTONIA - 25 April 2019
" All good service....Thank you. "
" No problem at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by EMILY - 17 April 2019
" Easy, helpful staff and no issues at all. "
" Apart from a bit of a queue on arrival at the desk, the experience was excellent. Good quality car, no hard selling and polite and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by MARGARET - 14 April 2019
" all very good "
" all fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GORDON - 07 April 2019
" Obnoxious woman at Europcar North Terminal, no car ready so ended up with a mini bus !!!!! On return at North terminal, drop off of keys at South Terminal at 5.00 am. Not best pleased. "
" Obnoxious woman at Europcar North Terminal, no car ready so ended up with a mini bus !!!!! On return at North terminal, drop off of keys at South Terminal at 5.00 am. Not best pleased. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by ERIKA - 25 March 2019
" Car was fine no problems. Quick pick up and drop off at Leeds. "
" Pleasant helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by YVONNE - 10 March 2019
" 3333 "
" Was given a car in the wrong group to start with. This was rectified and I was given the car I had booked and paid for. The interior of the windscreen was so filthy I had to buy a cleaning cloth and glass cleaner. No water whatsoever in the wipers - confirmed by a garage I went to for rectification. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by MICHAEL - 08 March 2019
" The process with yourselves was fine, it was just the state of the vehicle & it being a 5 door. "
" my past experience of renting from yourselves & keddy have been very positive, but I am afraid that on this occaision the vehicle that was supplied was in pretty poor condition, the clutch peddle was at the upper limit of it's travel, the interior of the windscreen had not been cleaned for some time, making it difficult to see through at night & given that I picked up the vehicle at night it made for difficult driving till I could find a garage that was open so I clean it sufficiently to continue driving. Also I booked a 3 door vehicle but was given a 5 door as they had no more 3 door available, I book 3 door vehicles as I am 6 foot 3 inches tall & it is very difficult to get in & out of the 5 door ecconomy cars. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BIRKENHEAD, GB - Reviewed by KENNY - 28 February 2019
" I would like my refund asap "
" I paid to rent a vheicle to find out i needed a credit card also £700 deposit, i did not get a refund of my £85 on a car i did not even drive very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by EMILY - 28 February 2019
" The car was great but we were stung with an additional £104 to pay on arrival for young driver fee which wasn't made explicit at time of booking despite already giving my age. "
" I'm not sure what Keddy is? "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PETER - 16 February 2019
" This was fine but please note above about the keddy collection "
" The only bit of confusion was that I was not expecting to have to use a bus to the car rental centre to pick the car up . Also there was no mention of keddy at the collection "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MASSIMO - 05 February 2019
" I will tell everyone I know about my experience. I do airport transfers and I do give suggestions everyday to hundreds of people that need a car rental. I will make it a personal commitment to reveal the truth of what you are doing to customers like me "
" You tricked me into make me believe that I was getting a good deal instead I had later found so many hidden costs and charges. I cannot believe that amount of money I paid for such a small car and for such short period of time. I will never even think about using your service ever again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by MEIRION - 31 January 2019
" I didn't realise I would be paying a £700 deposit for my vehicle. Didn't notice it on the small print and I feel it was well hidden from me. I won't use you again and will advise as many people as I can as I find it extremely deceitful "
" I didn't realise I would be paying a £700 deposit for my vehicle. Didn't notice it on the small print and I feel it was well hidden from me. I won't use you again and will advise as many people as I can as I find it extremely deceitful "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by PAUL - 25 January 2019
" Excellent "
" Everything went smoothly, no problems all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DANIEL - 24 January 2019
" Great experience "
" Very pleasurable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRISTOPHER - 23 January 2019
" Slow service on this occasion and incorrect charge spoilt an otherwise good experience. "
" Very slow at the desk. This is the second time in a row the wait to be served at Inverness Airport has been unacceptable due to a long queue. The car was unwashed due to weather conditions but was a decent upgrade. We were also erroneously charged a late collection fee which the agent said had been removed. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by KENNETH - 20 January 2019
" As 3 above "
" No one available at europacar to check the vehicle back in. i had to make a later visit to have the car signed off. not prepared to put keys in a letter box "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by MARNUS - 17 January 2019
" Will see how the excess insurance pans out and will update my review accordingly. "
" Europcar is claiming that there is damage to the vehicle that I am not aware of. Car was returned to a public car park at 10:30 as per Europcar instructions. Inspection was only completed after 14:30. There was no damage to the vehicle when I returned it, so damage must have occurred between return time and inspection time. Will not be making use of Keddy/Europcar again. Used them twice, had issues both times. Matter is under investigation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ROY - 14 January 2019
" Auto Europe was easy and good however we took out the accident collision waiver with auto europe and keddy told us this wasn't good enough and tried to sell us their waiver which would have been more expensive than the rental. "
" We had a rental immediately proceeding this one. My wife was flying out a few days before and I took out a rental literally at the same time as the proceeding one ended. I asked if we could drop the car off the evening before and take the new rental at the same time (a little earlier than booked) and the representative was very difficult and was not helpful at all. We are still waiting for the return of our deposit. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by PYRS - 14 January 2019
" Extended loan (never needed to do this before) by calling Europcar on number on rental agreement. Pleasantly suprised at ease of process and low cost. "
" Quick efficient rental. Helpful and friendly staff. Immaculate, very low mileage car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARLO - 13 January 2019
" I have been charged a total of 87.23£ instead of 37.50£ (one way fee) and I don't know why. Tank was full and no damage on car. "
" I have been charged a total of 87.23£ instead of 37.50£ (one way fee) and I don't know why. Tank was full and no damage on car. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LARAINE - 11 January 2019
" I feel the staff member who dealt with me was dishonest and took advantage of me. "
" When I picked up the car, the office individual talked me into a different car. They stated the car was $25 a day - they did not mention that this was on top of the charge of the original car. When the invoice was produced, I saw $25 a day. I asked if the original charge would be credited and was told yes. But it wasn't, when I returned the car and asked, I was told the second invoice was on top of the original charges (the invoice did not say that) so I paid twice and feel that the staff was dishonest with me. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by LINZ - 10 January 2019
" You are enjoying with my money..I had to go with some other company to get the car..The worst service I ever had in my life.. "
" I have booked with your company.but they asked for more money and I didn't take the car.Then I rang your customer service and she didn't repay my money..I will never ever recommend you to any body "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EXETER, GB - Reviewed by ANITA - 09 January 2019
" Overall, very good. "
" Lack of parking spaces in drop off zone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by SARAH - 09 January 2019
" Great very easy "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JILL - 08 January 2019
" As above. "
" I cannot actually fault the service. The reason I only put 9 for the car is that a rear seat belt was out of order but this was made clear to me at pick up and was not a problem as I would not have needed it. Also I know I only chose a basic model but I guess in today's market it would be nice to have sat navigation as standard. If hiring a car it usually means you may be going to unfamiliar areas. I could use my phone but would save on data costs. However only being picky and overall v.pleased. thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by DAVID - 05 January 2019
" Downgraded to Mini class without warning as no Economy cars available. No refund or other compensation offered. "
" Downgraded to Mini class without warning as no Economy cars available. No refund or other compensation offered. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUTON, GB - Reviewed by PETER - 03 January 2019
" Overall experience was good, just how dirty the inside of the was unexpected and the scratches on the wheels and the car on pick up and being told it's not got a scratch on it was also not needed. Check car before driving off and all will be ok.. but drop off was very good they helped me so much as I was arriving very early, no extra charge for dropping car off at a different address thank you so much for that. "
" I would have put 10/10 on most bit had to cut it because on arrival I was told the car had no marks on it and was surprised when I found big scratches on the wheels and a small scratches bumper and was very dirty inside the car.. after reviewing it with the counter staff I was on my way and had no other problems.. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by DAWN - 02 January 2019
" I would not hesitate in renting from Keddy again. The price was reasonable and I was given exemplary service, thank you "
" Th staff were extremely helpful and knowledgable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by CARRIE - 02 January 2019
" N/A "
" The counter assistant was very busy as he was alone. But he was very friendly, attentive and professional. I did have to ask for additional "damages" to be written on the hire confirmation as these had not been noted previously. But this was done very quickly and without hesitation. A very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by TRACEY - 31 December 2018
" Very problematic and unexpected "
" Issue with the tyre and windscreen cover and breakdown cover - waited over two hours for replacement vehicle when in centre of Manchester less than 24 hours after pick up as slow puncture which must have been present on pick up "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
SOUTHEND, GB - Reviewed by CATHERINE - 31 December 2018
" All good, except car smelling stongly of smoke and return confirmation time was incorrect showing I returned an hour later than actual return. "
" Happy with everything except the car smelt very strongly of smoke, as a non-smoker it was very unpleasant p. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NORTHAMPTON, GB - Reviewed by AHMAD FAHIM - 30 December 2018
" Don't use "
" Don't use "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by STEPHANIE - 30 December 2018
" We had a family emergency which meant we missed our flight, we contacted Auto-Europe via email after calling multiple times to be met with an answer machine saying the line was closed despite it being early evening and lines are supposed to be open until 22.00! We received an email back giving is another contact number, this was also closed. The next morning we called the number within the email and Auto-Europe answered the two people one of which was the manager were extremely rude and unhelpful! We will never use this company again, nor will we recommend it. We lost a lot of money for a weeks car use and never received that service. We are disgusted and extremely agreived by this atrocious service. "
" We had no experience at all because our booking was not upheld by Auto-Europe when our flight was delayed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PAUL - 29 December 2018
" SEE ABOVE "
" I usually hire from Europcar through my Privilege Elite VIP card but they where extortionately expensive compared to Keddy. I was shocked to pick up my car from the Europcar desk!! This has made me realise the my card is a complete waste of plastic and is just a con. Also I have been waiting for my free weekend from Europcar for the last three hires. If future I will check the market more closely for future hires. I would appreciate a response to these comments because this is extremely bad PR from Europcar. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 28 December 2018
" As noted "
" All seemed easy. Awaiting invoice from Keddy/Europcar to confirm no issues as there should be none as none raised at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PIOTR - 25 December 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 24 December 2018
" Had to pay twice for zero excess insurance. Counterstaff would not accept that I had already paid. "
" Very confusing relationship between Autoeurope, Keddy and Europe car "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by DAVID - 22 December 2018
" Tea!my good. Would recommend to all. "
" Brilliant. Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by THOMAS - 22 December 2018
" All good. "
" Staff friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWBURY, GB - Reviewed by RAPHAEL - 21 December 2018
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 19 December 2018
" Not very good service on the return of the car. "
" Drop ff blackpool airport .WHEN I arrived their was no where to leave the car the office had shut two weeks before .I had to make several phone calls to have the car picked up. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by CHRISTOPHER - 19 December 2018
" Overall good, but more staff need to deal with busy periods. "
" Very slow check in due to long queue at the counter. Also had to queue on return. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZOE - 18 December 2018
" NA "
" Really great customer service at pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by DAVID - 17 December 2018
" Quick and efficient service. "
" Well pleased. Competitive pricing and smooth transaction collecting and returning. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by JUDITH - 14 December 2018
" Definitely recommend Derby. "
" Great staff. Very professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TINA - 14 December 2018
" No problems with Auto Europe. "
" Staff at the Heathrow branch were poor. I was offered a car that had significant damage and had to argue for another one. After the rental period I was charged again for the rental by Europcar. It took 3 phone calls and two emails before I could obtain a refund. All in all, a poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NORWICH, GB - Reviewed by JOHN - 11 December 2018
" Good car and simple booking process. "
" Straightforward booking and good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ALICIA - 10 December 2018
" I had some questions about the drop off. The telephone system to get through was horrible. Once I got hold of a number to speak with a Keddy customer service agent it was worth it. She was more than helpful giving me additional information which really helped. It was Super customer service. Thank you ☺ "
" The car was a little bigger than I thought so was super. Everything worked very smoothly from customer service on the pick up to the drop off. All were very helpful. Just 1 comment on the car that driving at about 70 mph the wheels did not feel totally balanced...it shuddered a bit but nothing too bad. Just thought I would mention it in case you get a chance to wheelbalance it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWINDON, GB - Reviewed by ARCHIE - 10 December 2018
" Always good prices , zero hassle . "
" Great company , efficient and friendly . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 07 December 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANTHONY - 05 December 2018
" Very Happy "
" Excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIELLE - 30 November 2018
" Good experience "
" Easy to collect and drop off. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLAIR - 28 November 2018
" None "
" Smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by LAURENCE - 28 November 2018
" See above "
" Some dents and scratches/marks on the vehicle were not recorded on the paperwork picked up at reception.I inspected the vehicle with a member of staff in the car park and this additional 'damage' was noted and recorded on my copy of the hire document.Nevertheless disappointing that one has to resort to this to avoid potentially additional penalty costs. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by CINDY - 27 November 2018
" As above I require feedback from you on the issues with the car and not being serviced and put me at risk with a disabled passenger Also being made to take another £200 insurance I didn't want... terrible you should be ashamed "
" Apart from being ripped off by being told I had to take extra insurance that i didn't want, the cars engine light came on in a remote place in the highlands I returned the car after one day, I want to give proper feedback and would require a phone call "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DANIEL - 26 November 2018
" An overall good experience. Thank you "
" An overall good experience. Thank you "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PLYMOUTH, GB - Reviewed by KELLY - 26 November 2018
" . "
" I haven't hired a car with you I don't know why I'm recieving this. I didn't process at the last minute and have had no confirmation of booking please confirm you haven't booked a car for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JENNIFER - 25 November 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHEFFIELD, GB - Reviewed by ANDREW - 23 November 2018
" ???????. "
" Poor experience as I didn't rent a car from your company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PRESTON, GB - Reviewed by JENNIFER - 23 November 2018
" I found your service to have underlying catches that I did not know about. I had not seen the terms and conditions until after my trip and therefore I had no way of knowing about the hidden extras that I was given on my arrival to the office. I would not use AutoEurope again and have advised my colleagues not to use your service either. I think I should receive a refund as the customer service was so poor and the extras were hidden to the point that they did not come through until I had returned from my business trip. "
" I have previously written to complain about the service and the indifference of customer services that I received, to the point that I refused to take the car or to use your services again. I have requested a refund and yet I have not had a response to my complaint and have not received a refund for not using your service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LUTON, GB - Reviewed by STEPHEN - 20 November 2018
" See section 3. "
" The pick up at Luton was easy and fast. The drop off site at Southend was not well sign posted and took a while to find. There was nobody at the drop off position. I had to walk to the terminal to find someone to take the keys from me and they were the only person working, so they could not do the check in for me whilst air was there. I was unhappy with this. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by JACQUELINE - 19 November 2018
" Very good in all aspects "
" Very good in all aspects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 18 November 2018
" No problem at all with autoEurope "
" I always need to leave a security deposit but generally the company "reserve" but do not take the money. Keddy took 700 pounds and I will not get it back for 10 days. Not good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 18 November 2018
" Easy pick up and drop off. Very helpful staff "
" Very stressfree "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MARTIN - 16 November 2018
" Everything was very smooth "
" Everything went smoothly. From booking and paying online to picking up an droping of the car. There were no keddy pickup at the airport so we handled everything at europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GARY - 14 November 2018
" No problems "
" Quick and easy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by SHANE - 13 November 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RICHARD - 10 November 2018
" See Keddy comments. "
" Vehicle had flat battery on pick-up and had to be changed, hence poor score for vehicle condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
COVENTRY, GB - Reviewed by JORDAN - 09 November 2018
" Absolutely rubbish will be advising people never to use your site "
" I wasn't even allowed to take the car so I payed for nothing and haven't had a refund I will be posting bad comments around social media your company is a robbing joke "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by THOMAS - 09 November 2018
" As usual, works like a charm "
" Counter staff not friendly, handed over the key and that was it, no check prior departure, I just "had to take a picture and report myself issues, if any" "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by TIMOTHY - 08 November 2018
" Your survey is so vacuous that it's meaningless. "
" Cheapskates "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by NICOLA - 06 November 2018
" The pickup area is a bit of a mess with the use of portacabins. "
" The car was a bit dirty inside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by CAROL - 04 November 2018
" Everything was easy and great service. The only thing is there is always a big queue at Edinburgh airport for the car hire. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TELFORD, GB - Reviewed by PARSHOTAM - 04 November 2018
" The car had quite a lot of dents and scratches which to be fair were on the notes, the driver seat latch was also broken which I only noticed when I got into the car to drive it, this was not on the notes and I had to go back into the branch again to get it added. This was worrying because if I hadn't noticed it I would have lost my £700 deposit which I also thought was extreme... "
" Did not notice small print about £700 deposit which was a suprise, the guy serving me at your branch in Telford was not very clear in his communication "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NORWICH, GB - Reviewed by JANET - 02 November 2018
" as above! "
" All went very smoothly. It was good valuemand altogether a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by HANNAH - 02 November 2018
" Not happy with it at all. Charging me for damage to the vehicle which I didn't cause. "
" I was made to sign an agreement saying that there was no pre-existing damage to the vehicle without even seeing it first. No one did a walk around the vehicle with me upon pick-up. Then they now wish to charge me to damage to the vehicle which I believe to be pre-existing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by THOMAS - 31 October 2018
" No problems using Auto Europe. "
" Got the attempted guilt trip hard sell from the counter person trying to sell me THEIR excess insurance at ten times the price of the Auto Europe cover I had already purchased. Car had a scratched alloy wheel not shown on checklist. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
EAST MIDLANDS, GB - Reviewed by SUSAN - 31 October 2018
" Auto Europe excellent service but not Keddy "
" Do not like the £700 deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CATHERINE - 30 October 2018
" Rude phone staff,unhelpful "
" Europcar at Inverness airport absolutely brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by FIONA - 30 October 2018
" A faster collection and drop-off would be better. "
" A faster collection and drop-off would be better. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
EAST MIDLANDS, GB - Reviewed by CATHERINE - 29 October 2018
" my flight was delayed which I didnt think would be an issue as I had put my flight details on the booking so assumed the flight would be tracked. When I arrived the terminal office was closed and a member of staff for another company told me to go to the car park where the cars are kept to collect my key. When I arrived there by bus (which I didnt expect to have to get - one of the reasons I booked with you was because it said on airport pick up rather than shuttle bus, which is misleading) the office there was closed to. I asked someone in one of the other portacabins where the staff were and he told me she had gone to the terminal as she didnt like to be at the car park when it was dark. I phoned her on the number on the door and she was not at all apologetic and told me I had to go back to the terminal building. As there was no bus imminently I had to walk back to the terminal to get the key then go all the way back to the car park to collect the car. When I asked her why she had not waiting for me in the first place at the terminal she said that she had checked my flight and thought it had come in on time. very odd because then I would have expected a phone call to find out why I had not arrived to collect the vehicle. I am not at all impressed with the service. "
" it was very confusing as to how I had booked the car with and not clear on the documents as keddy, autoeurope and europe cars were all mentioned. When I asked people where to go to collect my car from Keddy, no one had heard of the company. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANSFIELD, GB - Reviewed by AUSIM - 27 October 2018
" Very kindly gave me a lift back home when i came to return the car. "
" The center closes at 1800 hours which is exactly the time when i finish work. Initially I was assured the car will be brought to me at my work place instead of me going to pick it up, which was difficult because I was at work. But around midday I got a call to say that the car will not be delivered and I have to come in person before 1800 hours to pick it up. That created a lot of inconvenience and unnecessary stress because my plans revolved around hiring a car. To their credit, when i informed them that I was on the way, they waited for me beyond 1800 hours. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MARK - 27 October 2018
" ruly dreadful experience will not be renting again with Europcar or Keddy's Arrived with family at 9PM as scheduled informed no cars available in the class booked only option given was to cancel or to take class below, unfortunately barely large enough to take luggage and family. Further more on pick-up the car provided was dirty. "
" Truly dreadful experience will not be renting again with Europcar or Keddy's Arrived with family at 9PM as scheduled informed no cars available in the class booked only option given was to cancel or to take class below, unfortunately barely large enough to take luggage and family. Further more on pick-up the car provided was dirty. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by JOHN - 24 October 2018
" Needed a quick booking as let down by Interrent and Autoeurope sorted me out. "
" Very easy booking and collection. No issues with the car and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by GEORGE - 22 October 2018
" Great prices and selection "
" Nice people, great car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by AKASH - 22 October 2018
" Yes "
" Hi I have rented car from Inverness Airport shop. I charged for after hours? £60. The time showed in rental agreement 22:37 check out and some reason payment taken 21:49 I think it means 22:49? But I would like to say it's wrong as I phone your shop directly at 3pm on 15/10/18 they told me don't worry we close 10:30pm. Anyways I can confirm I was at your shop couple minutes before 10:30pm but the only advisor at the desk was serving to another customer so I was in the line to wait for my turn. It took almost 7 to 8 minutes for her to serve me due to customer before me. When she served me it was almost 10:37/38 pm and I explain her that I was not having baby car seat and it's took another 5 minutes to cancel that from my order. Then when she told me £60 charges because I was there after 22:30(closing time) even she realised I wasn't but the computer was not allowing to remove that changes? I think her name was Jo and felt she was new or trainee? I was very upset but due to customer waiting behind me I just paid and left the desk. I know this is absolutely wrong even I was in the waiting due to she was serving another customer and even you can check it on cameras if you have one. It's not my fault if I have to wait. This was my first experience to hire car from you and sadly it didn't go well. I want to request you to investigate issue properly and refund £60 unfair charges. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by RAFAEL - 20 October 2018
" It should be forbidden for car rental companies not to show every possible cost, crystal clear, while making an online reservation. Most times it is as it happened to us with you: you think you got a full insurance against any damages, but when you go to the desk they tell you that you have to pay a lot more in order to get. "
" Fine. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by KERRI - 20 October 2018
" Great car, great service from everyone. I left some headphones behind and they were very efficient in getting them back to me "
" Staff were very friendly, given a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALISON - 19 October 2018
" av "
" av "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SHEFFIELD, GB - Reviewed by NEIL - 18 October 2018
" As above.. "
" Poor experience when going to sign for the vehicle.... being stung with additional fees..... it's almost 'click baiting' customers with apparently low rates to then be hit with unclear fees... e.g £10 per day for a booster seat ( normally £15 purchase from a store) asked to pay £120 for term of rental... "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 17 October 2018
" Excellent value. Europcar let you down. "
" Late pick up at MCR, only one staff member with long queue. 2 other staff members said end of our shift and went. No preference for privilege members "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HUMBERSIDE, GB - Reviewed by CHELSEY - 16 October 2018
" Deposit is ridiculous! No money back when tried to cancel! Will never ever use again and will let as many people as possible know about my experience! "
" A "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by RICHARD - 15 October 2018
" very good and we would come back "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 14 October 2018
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 12 October 2018
" Overall very good just let down by check-in being slow and a lack of a receipt!!!!!! "
" Drop off was very slow as there was only one lady doing the checks. This lady also gave me a guarantee that I would provide a receipt by e-mail for the check-in process- after 3 days this has not materialised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by JELMER - 11 October 2018
" Auto Europe is clear, competitive, and comprehensive "
" Awful experience. Europcar (Keddy) charged me £345 for a superficial scratch on the front bumper that I did not cause. Other than that, when I got the car they wanted to know just about everything about me. Driver's license, passport, home address. I even had to send them a bank statement to confirm my address. It felt like a police hearing. Then the guy had to call his boss and talked about me as if I was a nuisance, after which they finally gave me a car. They assured me the car was damage free without actually walking to the car with me (their office is literally a mile from the actual car and they make you sign there that the car is damage free without the customer even having the possibility to check whether that is true). So I checked the car myself for damage when I got there, but not for a minor bumper scratch like that (my mistake I guess). I am sure I did not cause that scratch. Europcar (Keddy) ruined my day and wrecked my bank account. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRADFORD, GB - Reviewed by MARK - 07 October 2018
" very good "
" Very efficient and cost effective "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by STEPHEN - 05 October 2018
" Yes "
" Very smooth and efficient from delivery of vehicle to redelivery back of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by CHIN YEN - 05 October 2018
" Failure in communication and service provided. "
" Failure of auto Europe and keddy to pass on the message on "zero excess" option I took on. There's no such as peace of mind by paying for the zero excess option as it's not with the agreement between me and keddy. The car is good otherwise, did its job, yet it's not a satisfactory customer service. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
REDDITCH, GB - Reviewed by KAREN - 04 October 2018
" Oh and now it is Thursday and still not been refunded x "
" Booked on line ,arrived at office in Windsor rd to be told had no car for us then offered us a people carrier instead of a Corsa , then tried to charge us more than we had paid and then asked us for a £700 deposit what a joke ruined our weekend totally . "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SOUTHEND, GB - Reviewed by COLIN - 03 October 2018
" Efficient service. All as expected. "
" Everything as expected. Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by TERRY - 03 October 2018
" All good no probs "
" All good no probs...however I think £1200 excess is excessive! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 03 October 2018
" See above. "
" I had 5 vehicles during this rental because of either vehicle failure (3) or unsuitability. I wasted several hours in multiple locations trying to obtain what I had ordered. It never happened. The latest vehicle also came with an active tyre pressure warning light and so had to be nursed home. Staff were generally helpful but working within limitations. I saw little evidence of putting the customer need first. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JOHN - 02 October 2018
" car o/k "
" o/k "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by JONATHAN - 01 October 2018
" Poor have sent a separate email to europcar "
" I was downgraded on pickup and told this was an upgrade and charged for fuel even though I filled the vehicle less than 1 mile from the drop off "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 25 September 2018
" all OK "
" all OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STEVENAGE, GB - Reviewed by THERESA - 22 September 2018
" As above - nothing else to add. "
" Having rented through Keddy/Europcar many times - both in the UK and abroad IK have always been very satisfied with their service and the efficiency and helpfulness of their staff - I rented from the same location - Stevenage - only a month ago - the member of staff that time was most helpful - this time I was served by a very surly, unpleasant and rude man which has put me off renting through them again which is a shame. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 22 September 2018
" Hard sell tactics to people that are very tired after long haul fight. Lying to customers about not having any insurance this is probably a sueable matter. All about money. Look forwards to your reply and be very interested as to what the £14.64 was about. If it was for petrol I would advise you just return the money. "
" Was told I had no insurance when I picked the car up. Was sure I did but agreed until I drove away and check. I was right but spent a couple of hours on the phone getting it cancelled and refunded. £599, not a small amount. This on top of the person that was dealing with the hire spending 20 mins hard selling an upgrade to an E Class, for a bargain price of an additional £40 per day. They also should as per the agreement of taken a provisional £250 as a deposit, they stopped £750, no where is there a mention of £750 in the T@C document. I now see that I have had taken from my account £14.64 on the 17th Sept, I need to know what for. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by BETHAN - 21 September 2018
" Convenient and excellent car "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by SEBASTIAN - 20 September 2018
" Overall it was good. The staff at Cardiff airport tried to charge me way too much deposit "
" I had a problem finding where to drop the car at Heathrow airport "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 20 September 2018
" Overall quite efficient and painless, very pleased. "
" Only one problem the centre seat in the back was taped off with hazard tape as the seat belt was faulty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by JOHN - 18 September 2018
" Had to report a scratch on vehicle not recorded on pick up documents. This was acknowledged before driving away, so no problem and would like to think it would also have been the case if I hadn't. "
" Great car for the money. Great service from Helen at pick-up desk. Clearer directions required for drop-off entrance at Inverness airport. Only gave low scores for 'how likely to recommend...' because I doubt anyone will ask me for my recommendation of any car hire company. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
YORK, GB - Reviewed by MICHAEL - 17 September 2018
" Excellent "
" Thoroughly excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by COLIN - 17 September 2018
" As above - possible need for dvla code should be highlighted on all email communication. "
" Asked for dvla code as well as driving licence at desk. There was no mention of this in any communication from yourselves. After spending 30 mins getting the codes were told that our car had been rented to someone else as we were more than 2 hours late - due to late flight arrival which should have been obvious to front desk. Had to get angry before finally a car was magically found for us. Our suspicion is that we were sent away to get dvla code because they knew the car was not there. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 16 September 2018
" Waited for an hour at pick up. Car was dirty inside and the drop off was a farce. "
" Awful. Will not use you again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NOTTINGHAM, GB - Reviewed by COLIN - 15 September 2018
" Very satisfied "
" Exceptional service hassle free and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKREZIA - 14 September 2018
" Pick up took a long time due to queing. Girl was training but all sorted, car filthy as above but newish car and was good for our purpose. drop off said it was open 24 hour but no-one there so who knows if it all is ok with them. "
" Car not cleaned outside due to wash not in service, but inside very dirty with stains on the seats and plastics, sign in vehicle said it had been cleaned. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
CARDIFF, GB - Reviewed by JOCELYN - 09 September 2018
" Most efficient. "
" Lovely vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANCING, GB - Reviewed by BRUCE - 08 September 2018
" No comments. "
" No initial inspection with me in attendance. Nice upgrade from intermediate to large. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALEX - 07 September 2018
" all good "
" The service was good and the car was fine. Very economical. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by COLLEEN - 07 September 2018
" Counter staff attitude needs a lot of work! Felt like I was a bother, disturbing her peace, even though the place was dead so no queue and therefore nobody waiting behind me to be served. Attitude at other hire car company counter blew the socks off the experience I received here. Certainly impacted which company I'll use next time! However the drop off girl was fantastic! All smiles & very courteous! "
" Wysiwyg! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANN - 06 September 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TEESSIDE, GB - Reviewed by JOANNE - 05 September 2018
" Lovely car...ridiculous deposit that should be returned as soon as carequested goes back "
" I wasn't too im pressed on having to leave a £700 deposit and would like it returning to me ASAP please! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JAMES - 05 September 2018
" Great car at a good price. Folks at counter we're easy to work with. "
" I don't know who Keddy is. Very strange questions... All was great except dealing with the Exeter Airport directions/traffic flow. Very confusing on where to get dropped off for pick up and where the office is located. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BARNSTAPLE, GB - Reviewed by PHILIPPA - 05 September 2018
" Really friendly and helpful staff. Great price and a good clean car. A completely positive experience. "
" The office was a bit poor, a leaky port a cabin, but the staff were great and the rental went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MURRAE - 03 September 2018
" As above "
" Arrived at car hire counter. Served very efficiently. Then the problems started, we ordered a child seat. We did not know how to fit this to the car and was told that they could not fit this as they were not insured to do this. We struggled very hard to fit the Child chair. Then the we had more trouble trying to alter the chair to fit child. Yet when we asked for help they could not as they said they did not know how to. Asked if they had an instruction booklet, the reply was no !!!!!!! We ordered a child seat to protect our child. You supplied the chair with no help or instruction. Very poor service. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JULIAN - 03 September 2018
" We were fleeced for extra money, and given no support with the car The approach to insurance was little short of dishonest Very poor indeed "
" This was a very poor experience. In front of us in the queue was a customer who had not pre-booked, but who hired a car of the spec we had reserved. When it was our turn, we were firstly told we would have to wait as our hire was from 3pm not 2pm (this was not true), and were then told there was no car available of the type we had pre-booked. We were offered another car but only on condition we paid for the upgrade - which we had no choice but to do. The keddy representative then tried to sell us insurance we had also pre-booked by saying that although it looked like we were covered, we 'weren't really' The car we got was fine, but covered in scratches. We were given no information about how to start it (it was a hybrid) and the instructions in the glove box did not match the model "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 3
SOUTHAMPTON, GB - Reviewed by CHARLES - 03 September 2018
" As above "
" It only says way down in the small print that you need to perform the check thing. It should be far move clear. In the reminder email with 'important information' this was again omitted, no mention whatsoever. To do It at the counter you need to know your NI number. I havent known this off by heaet for about 20 years and I doubt mary people do. Also I dont know my credit card pin number because I never use It to withdraw cash from a cash machine. Responsibly, I only use It for one off big purchases where you only ever need the big number on the front. The women at the counter made It very diffifcult to get round this and couldn't really be bothered. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LUTON, GB - Reviewed by AVI - 02 September 2018
" great service and good car "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOHAMAD D F - 01 September 2018
" When I spoke to one of your staff, he was very rude and unhelpful. I do not understand why such a person is being put in the customer service department. I am unhappy with the fact that Auto Europe did not give enough information about the licence requirement and yet cannot refund the amount that I have paid. I demand that the fee is being refunded, or transferred to other rental services to be used by my friend or family, if my name cannot be used for rental. If not, I will file for formal complaint. "
" I was informed by the staff at the front desk on 27th August at around 8am that I cannot continue with the rental service because they cannot accept my driving licence. I was told that this is because I have stayed in the UK for more than 1 year and can no longer use it so I need to convert it to UK licence. When booking the car rental, I was no informed of such requirement being on the Auto Europe or Keddy website. The staff at the desk told me that I can get a refund but I need to request it directly from AutoEurope. When I check with Auto Europe the rude staff was telling me I was given wrong information so I cannot claim a refund. In this regard, I am not happy at all that I was being given wrong information by the staff at Keddy/Europcar which is frustrating. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by ALLAN - 01 September 2018
" Easy to use website. I need to be clearer about £300 limit on towing costs within the excess cover insurance... it seems low compared to likely cost. "
" Courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HELEN - 31 August 2018
" Easy website to use & clearly shows the options/prices available from different providers "
" Easy online booking & good value for money. Had to wait longer than I would have liked for the transfer bus from Stansted terminal to the Car Rental Village & also in the queue at the Keddy/Europcar counter to collect the car however. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RUTH - 31 August 2018
" £50 to remove rubbish from the vehicle when you provide no facilities to dispose of it is simply unethical. Please contact me in relation to this "
" I waited over 1 hour to collect car There was then a wait to hand keys back, I then got charged for not removing rubbish, despite the fact hat there was a. Nowhere to dispose the rubbish when I asked the staff on return and b. No bags to enable me to move the rubbish to somewhere else with a bin "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 5
SOUTHAMPTON, GB - Reviewed by PHILLIP - 30 August 2018
" The experience was ok but not great. We hired a car seat and I thought there may have been someone there to fit it . We had to go to a Porto cabin which was locked then go back again . We were given a car seat and that was it. Just thought that if we didn't know how to fit it safely then could have been a problem. One other thing that doesn't sit well is that I had to pay a £750 deposit when I got there as I didn't have a clear credit card. . If I didn't have the money then I couldn't have got the car. I found it a lot of money for a £60 hire. Then I was told that I will not receive my money back for up to 2 weeks. Also don't think that is a very good service. If I drop the car back and all is ok I would expect to have the money back in my account the following working day. A long time to have £750 out my account for a £60 hire When I booked the car I ask for a car seat. There was no mention of cost. When signing the paperwork it showed a cost which was all most the same price as the car hire. So to hire a say £15k car costs about £60 and to hire a say £300 car seat costs about £50. Just doesn't add up. This would put me off using europa again . Sorry but these are my comments "
" Easy service but not sure about complete costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by KATHERINE - 30 August 2018
" The online booking did not have the option to book automatic instead of manual in advance "
" When booking, there was never an option given to book an automatic car, which meant we had to change our reservation at the counter and it cost more than we anticipated. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ELIZABETH - 30 August 2018
" Very simple "
" Although there was no problem the vehicle I thought it was little too large for my liking and too large for the category I booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - 30 August 2018
" This one was a great success. No attempt by car hire co. to rip me off. "
" Very positive. An honest merchant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CAROLINE - 30 August 2018
" My only issue was the cost of extra insurance and adding an extra driver, this was very excessive which I didn't take out. So I drove like a snail for 3 days as I was too scared to drive it "
" first time hiring a car. Wasn't explained I needed a DVLA code as I have a paper license, which shows all endorsements "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARTYN - 30 August 2018
" I regularly use AutoEurope now as they are efficient and good value for money. "
" The first car we chose had no keys and there was no one who knew where they were or what to do. The second car offered was a older Golf, high mileage and a little worn. A chipped windscreen soon cracked and I had to go out of my way to get the screen replaced. Then a tyre pressure warning light came on which was an error. Basically, Europcar normally have newer and better maintained cars. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by NICHOLAS - 29 August 2018
" See above "
" Three issues worth mentioning. There was a big queue of people waiting to get their cars. So I didn't like time being wasted on (1) the counter staff trying to get me to.pay double what I booked to upgrade car, (2) i didn't like insurance cover being pushed on me when I had already paid for it, and (3) i didn't like being asked to rate counter staff 10 out of 10 on this survey. All a complete waste of everyone's time and quite off putting. Also feel.I was misinformed about petrol, and was told it was much cheaper to.pay dirty some pounds than to fill up and deliver with a full tank Finally the drop off system was good but I wasn't told about the letter box into which to post the jeys, so I wasted time looking for where to take keys. U had been led to believe there we be someone present to accept car "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HUMBERSIDE, GB - Reviewed by JEREMY - 27 August 2018
" See above "
" Explanations at the pick up were a little brief at the picked for a beginning renter eg I didnt remember being told that the car reggo number was on the key chain when we went out to get the car but generally the staff were kind and helpful even coming out to guide us to the right bus stop when we dropped the car off "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HASSAN - 27 August 2018
" This first time I rent a car from your company and I am very delighted. "
" Very easy going staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 26 August 2018
" Pick-up took a while, but the car was good, and the drop-off was very quick. "
" There was a short wait to be attended to at pick-up, but not too bad, and after that everything went quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRIE - 26 August 2018
" Easy "
" Return entrance at Car Rental Village at Stanstead Airport was poorly marked (no sign at all at the actual entrance, meaning I missed it the first time and had to go around again. When I mentioned this to the staff at Keddy, he replied it often happens.) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NORWICH, GB - Reviewed by IRIS CAROLIN - 26 August 2018
" Very smooth proces, Thank you. "
" All good, thank you. Lovely to drive a Golf. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by EDWARD - 25 August 2018
" It could be better explained about how the insurance works. that if you have an any damage on the car , that the drive has to pay the car rental company first and then claim the money back from you !! "
" All worked out well,with a good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAXWELL - 25 August 2018
" I have used Auto Europe many times and the flexibility and price can't be beaten. "
" My only disappointment was that the selected Insignia was not available and so a Skoda Octavia was offered as a replacement. They are both in the same category so I couldn't argue but when booking I deliberately paid extra for the Insignia. If the cars are deemed equivalent under the category then shouldn't the price be the same when booking? Other than that the car and service was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by SALLY - 24 August 2018
" No comments to make "
" No comments to make "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by LEAH - 24 August 2018
" Convenient and well-priced "
" Quick pick up, no waiting around. Brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GILLIAN - 23 August 2018
" Grest "
" Excellent car .collection and drop off very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by CAROLYN - 21 August 2018
" Straightforward and easy to use booking system. "
" The ICT did not help our experience on arrival at the Keddy cabin. We were in the UK for 48 hours for a funeral. It was late and the chap on the desk was becoming increasingly frustrated at the system's failings: "I don't need this at this time of night, and neither do you" was said three times. Due to VW having recalled the Polo for its central rear seatbelt fault we were subjected to upselling to larger vehicles. We did not appreciate the wry suggestion that one of the options was available in black. As a result, it took over an hour for us to process the vehicle hire which impacted our journey and arrival time in Lincoln. By contrast, the drop off was smooth, efficient and very professional. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by NADIA - 21 August 2018
" The car was replaced with a better one... Which was gratefully received but we as a family of 4 or anyone for that matter shouldn't have ever received the first car in the first place and the customer service at Heathrow was terrible this needs to be looked at. "
" Was given a car with no brakes initially and a leaking tyre valve. Keddy/Europcar was lawfully negligible in providing us with this car and it took me to have to point it out to them 6 days into the rental for it to be replaced of which it was my suggestion not theirs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
TRURO, GB - Reviewed by JESSICA - 20 August 2018
" Everything great "
" Everything smooth, great experience. Recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ZAHID - 20 August 2018
" Very very disappointed called too change the car over phone as would be too small for a family of four lady on call was very rude and didn't manage too change it then when we arrive thought it was going too be a Corsa but instead it was a Fiat 500 was not pleased at all and trying too fit everything and everyone in was a nightmare I would not recommend this service again and the people who are there too help you solve the problem were no help a lot "
" Didn't have a problem with keddy "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by NEIL - 18 August 2018
" Have e-mailed re unused days, but received no reply. "
" Unable to collect class of car that was booked, as I was unable to travel and did not arrive until after closing time. The next day I had to accept a smaller car. Counter staff helpful. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SOUTHEND, GB - Reviewed by PAUL - 18 August 2018
" see 3 "
" Had to wait at desk, when I received the keys the time of start of rental wasnt adjusted. I have paid Autoeurope 20 pounds extra for full insurance when I booked, but Europecar/keddy desk claimed that is not visible for them on my booking in their system or on my printout and said I should pay extra for insurance. Car had several scratches, but they said that if it is less than 15 cm, it is fine. they didn't want to leave the desk to check it with me. I measured all of them, none were more than 15 cm. Returned it 3 hours early on Sunday, but they didn't bother to leave the desk (although there were two of them and it was quiet) to check the car untill Monday late afternoon, when I received an email that is was returned. Only on the Friday late afternoon after that they send me an email that there is a scratch on the bumper. Which I remember measuring when I picked it up. It was two scratches with a few centimeter of unscratched paint between it. If it is another scratch then it must have been caused after their check on Monday afternoon.Complained about that: less than 15 cm and is it is a problem then why was it not mentioned before pick up or at drop off? Will take weeks before this is resolved and I will have my deposit back. May even have to pay the full amount. In which case I will certainly raise this at the BVRLA as I drove without causing any damage. There are plenty of camera's on the parking lot to prove the scratch was there when I picked it up. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by AMIR - 17 August 2018
" ??? "
" ????? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ZAHEER - 16 August 2018
" Very good "
" Care hire made our whole holiday so good we enjoyed it car wS good automatic will use again I future thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by ANDREW - 16 August 2018
" First class. "
" Excellent service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWPORT, GB - Reviewed by GLEN - 14 August 2018
" Does what it sets out. Easy. "
" Simple, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by MADHUKAR - 13 August 2018
" Overall good but scope for lot of improvement. "
" The car was provided by Europ car. Contacting either the branch or customer care is not easy. I have to wait at least 5 min. before I get some one to speak. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GILLIAN - 13 August 2018
" Reasonably straightforward. Gave me a larger car. Would have preferred one in my category. But glad to take what was available. "
" Would have been useful to know that the car had to be picked up in South Terminal before arrival in North Terminal. All very efficient and pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAJEEV - 12 August 2018
" Terrible how there is no cooling off period. Wanted to cancel 5 Mins after booking but couldn't. "
" Overpriced. And rubbish booking process. Terrible that you have no cooling off period. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHEND, GB - Reviewed by JAMES - 11 August 2018
" Terrible "
" 275 pound deposit , I had already booked with europcar to be told they had no vehicles , I then booked with Keddy which turned out to be europcar . Will never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ELIZABETH - 10 August 2018
" Great! "
" Excellent service and efficiency "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 09 August 2018
" No "
" The original booking and collection was fine, however, when I needed to extend the hire period I was told this was not possible. I would have to return the car to the drop off point and re-book! This was extremely inconvenient as It would be a 150 mile round trip. I was visiting my elderly sick mother in hospital and complications required me to extend my stay to be with her. Consequently I returned the car and re-booked with Europcar directly, this allowed more flexibility, and I further extended my hire term twice more without having to return to the hire centre. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by DARLINGTON - 09 August 2018
" Poor service, no refund, difficult to resolve a small issue. "
" Poor information "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARGARET - 08 August 2018
" Could be clearer instructions in the car hire village about where to drop off car but a customer service representative was there at 6am and collected the keys and was helpful. "
" Polite and efficient customer service representative and there were no queues because the flight was early in the day. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by DAVID - 08 August 2018
" Adequate I guess and it was one of the cheapest for the car rental "
" Good always a shame to be bullied into overpriced insurance but not this time yearly policy was purchased prior to travel. Car was two years old but classed as an upgrade the roof was the only panel without damage but you wonder how much money this car has accrued the company in insurance charges over that two years without any repairs being carried out. Unfortunately this is the whole scenario throughout the car hire industry and the deposit was paid back the day after the hire ended so that was a blessing. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by ANTHONY - 07 August 2018
" Hassle free. "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TEESSIDE, GB - Reviewed by ANTONIO - 02 August 2018
" Great service Clean Spotless car "
" Smooth rental proceedure car very clean and happy with vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 01 August 2018
" See complaint in previous comment. "
" We werd able to book a car with the driver nog being the same person as the bolder of the credit card. However when picking up the car this prooved to be impossible as cause of which we werd forced to make extra costs even higher thans the amount we allready paid for the car rental. We feel cheated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADAM - 01 August 2018
" Everything went smoothly "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SANDRA - 29 July 2018
" I called within a couple of hours of booking to request a shorter booking as I had made an error. The person I spoke to was dismissive and unhelpful. I feel as if I was ripped off and will never use your company again and would advise others to avoid you! "
" Unhelpful staff as was a prepaid voucher. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RACHEL - 26 July 2018
" It was all great, fast and simple. "
" The lady who served us at Inverness Airport (blonde older lady who had just started the job) was particularly friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MATTHEW - 23 July 2018
" Excellent car and hassle free. Exceptional service by Luca at Europe car "
" Well organised, good service offered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CATHERINE - 21 July 2018
" All staff were gracious and informative. We appreciated the reduced price offered on the automatic, which made a great difference for our trip. "
" Not sure who Keddy is? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 21 July 2018
" All worked well, good value for money "
" As it was Europcar I has a Preferred account which made the wait at the counter when picking up the vehicle long but OK. Without that the wait would have been 45+ minutes. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EAST MIDLANDS, GB - Reviewed by SUSAN - 20 July 2018
" Excellent service as usual, cannot fault the company "
" Excellent staff and service at. Auto Europe East Midlands airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ROBERT - 18 July 2018
" :-( "
" Dropped off car with fuel tank full, charged by Europecar for 7 litres of fuel not happy. As service staff said that there was nothing to pay ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 17 July 2018
" As above "
" Absolutely in line with expectations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ELIEZER AHARON - 12 July 2018
" EASY "
" had to wait from 3.30am till 5.30am to get my car! I got smaller car than what I booked for! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JONATHAN - 10 July 2018
" Easy to use site and good deals. Works every time. No complaints in the many times I have used them "
" Very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEX - 09 July 2018
" I would recommend but make sure they're aware of these unwritten classes "
" Flight was delayed and they then said as i was 4 hrs late I was down as no show and car had been re-let. They did not have the same class so I had to pay for upgrade. This is a bit of a scam as this clause is not shown on any documentation but having been travelling for 12 hours I was not in mood to argue. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORTHAMPTON, GB - Reviewed by STEVEN - 06 July 2018
" Easy pick-up, easy drop-off "
" Easy pick-up, easy drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SP PALANIAPPAN - 01 July 2018
" The car was easy to use and quite comfortable. No back ache despite driving around everywhere and parking was simple as well. Very happy with the car "
" Courteous staff and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GEOFFREY - 29 June 2018
" Pretty average "
" Car fuel tank only 60% full when collected but I was expected to return full. Took photo of fuel gage and went back to office to get conformation that not full and they put note on my doc. Bought back 75% full. When returned they said vehicle was provided with full tank. Eventuality with my phota and annotated doc they accepted that all was ok. Just as well I returned during office hours. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICKY - 28 June 2018
" Have a fully inclusive price shown up front without the need to add extra insurance etc.. "
" Don't try and push your full insurance it puts people off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by LESLEY - 28 June 2018
" We booked a car through Auto Europe but when we turned up to collect the car from Norwich Airport, we were told there weren't any cars available. "
" We booked a car through Auto Europe but when we turned up to collect the car from Norwich Airport, we were told there weren't any cars available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by PETER - 25 June 2018
" Please see my comments at 3 above "
" The service I have received from the team at Cardiff airport (and especially the manager) has been consistently excellent. The cars are always welll prepared and check out/in is fast. I hire a car each week, and have never felt the need to consider one of the other suppliers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by MARY - 24 June 2018
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWBURY, GB - Reviewed by DAVID - 24 June 2018
" Will very happily recommend this rental company and if needed will make use of it again. "
" I can not fault my experience with Keddy. All was exicuted very profesionally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 21 June 2018
" Decent car and a reasonable price when compared to others available at the airport. Apart from a delayed pick up the rest was everything we expected. "
" Car was excellent. Only negative in the whole experience was the 25 min wait in a queue when we picked the car up. Not sure reason for this , although it looked like a lack of staff as there were empty desks. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALISON - 21 June 2018
" good "
" Airport drop off was very busy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CHESTER, GB - Reviewed by ROGER - 11 June 2018
" A very efficient on-line service "
" Approachable, helpful and knowledgeable staff on site. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SILVIO - 14 May 2018
" The manager wasn't kind at pick up. A lot more kind the people at drop off "
" The manager at pick up wasn't kind at all. First time that happen. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ERIC - 13 May 2018
" Very smooth transaction "
" Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASINGSTOKE, GB - Reviewed by JANE - 13 May 2018
" Good "
" Easy transaction "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHANN - 13 May 2018
" very speedy service and perfect car "
" very speedy service and perfect car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by ALICE - 10 May 2018
" All was very easy and straightforward "
" Excellent, knowledgable and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by REBECCA - 09 May 2018
" Got what I paid for "
" Didn't particularly like the car I got or the hard sell on optional insurance but apart from that I was very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 09 May 2018
" Perfect "
" Fantastic experience, professional curious and honest. Unlike some companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SUSAN - 03 May 2018
" The office was easy to get to and from and the pick up and drop off very easy. "
" The only problem was that the car wasn't very clean and had scratches on 3 wheel trims that wasn't pointed out at the time of pick up so I had to phone the next day to inform them. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DERBY, GB - Reviewed by KARL - 02 May 2018
" I've used this company before without any major issues and will gladly use again. "
" There was some damage (dents, scrapes and scratches) on the car that were not included on the hire sheet at first. I went over the car and pointed these out and were promptly amended. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by PETER - 29 April 2018
" Excellent staff, very clean car, competitive prices. "
" Excellent staff, very clean car, competitive prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROY - 04 July 2015
" good service from the pick up through till delivering back "
" I didnt have any real dealings except in on the internet which was good "
LONDON, GB - Reviewed by MUMTAZ - 04 July 2015
" I really enjoyed the experience and would like to use your services again while in UK In-Sha-Allah. "
" Wounderful service. "
BRISTOL, GB - Reviewed by COLIN - 03 July 2015
" Simple process good prices "
" Straight forward car hire "
LONDON, GB - Reviewed by CYRIL - 01 July 2015
" Had a problem with the original confirmation email, could not find it, seems it never came. Tried to find the booking on-line but it did not appear on the list, only one I had not confirmed. Called an operator who found it immediately and sent me the email. Use Auto Europe often and would like to have a membership sign on. Would make booking easier. "
" Everything went perfectly, I even got a brand new car. "
WATFORD, GB - Reviewed by ORPHY - 30 June 2015
" excellent service, staff were very helpful and made the whole experience a real pleasure. would definitely use them again and reccomemd to friends and colleagues "
LONDON, GB - Reviewed by ANNETTE - 29 June 2015
LONDON, GB - Reviewed by ASTON WING ON - 28 June 2015
" The service provider did not know about my insurance coverage I selected during my booking with Auto Europe. I have paid additional insurance premium with them in order to ensure I have the intended coverage. "
" The EuropeCar guy did not know what is Kiddy. "
LONDON, GB - Reviewed by PHILLIP - 24 June 2015
" very good, good value cars "
" took approx. 45 mins to pick up car a lot of people waiting for their car "
BRISTOL, GB - Reviewed by ANDRE - 23 June 2015
DOVER, GB - Reviewed by CHRIS - 20 June 2015
" Find staff who LIKE doing their jobs. "
LONDON, GB - Reviewed by MANJIT - 18 June 2015
LONDON, GB - Reviewed by JENNIFER - 17 June 2015
" The car was dirty on the outside, covered in scratches which I made Stanstead man list, dents and the inside stunk of cigarette smoke. Apart from that the car was okay and quite economical on fuel. "
" Never met any Keddy staff. "
EDINBURGH, GB - Reviewed by NESTA - 17 June 2015
LONDON, GB - Reviewed by MICHAEL - 17 June 2015
BRIGHTON, GB - Reviewed by MARCIN - 16 June 2015
BRIGHTON, GB - Reviewed by MARY - 15 June 2015
LONDON, GB - Reviewed by LUIS - 15 June 2015
" No signalling at all when working for other companies. Other company very kindly indicated me where I had to go to. Extremely poor customer care (at desk) at a time when it was not busy. "
" No signalling at all by the partner company "
BRIGHTON, GB - Reviewed by MICHAEL - 12 June 2015
" We were told our car had been rented to someone with the name Michael Walkner, which is very unlikely. We felt pleasured to upsell and take insurance. Did not enjoy the experience. Booked online, then had to do the booking all over again in the store and pay more money. The whole point was to save money. "
" Didn't believe that the car could have gone to another Michael Walkner. Surely not with the same address and ID. Too much up selling. Although I am sure that is part of the job. "
GLASGOW, GB - Reviewed by RAYMOND - 11 June 2015
" The car return procedure is very unsatisfactory, causing me to have to make a 15 minute phone call to find out where to drop the car off, because the office in the car park was unattended. The documentation issued by Europcar does not have a return postcode on it, the one given to me over the phone takes you to the airport drop off point. I found the return staff very unhelpful and would not use Europcar or Keddy again for this reason. "
BRISTOL, GB - Reviewed by COLIN - 11 June 2015
" All worked fine "
" Reasonable clean hire car "
LONDON, GB - Reviewed by JANE - 10 June 2015
LONDON, GB - Reviewed by ANDREW - 10 June 2015
" So ok the website works and the booking procedure is reliable and good for comparison. However you are STILL sending people to the first floor of the North Terminal at Gatwick to collect the car EVEN AFTER I mentioned in last weeks survey that the North Terminal car collection desk is shut due to structural damage and that even if it wasn't shut the car collection desk for Keddy/Europecar is on the ground floor. SORT YOUR HOUSE OUT!!!!!!! "
" I agree that the price is cheap but that obviously means that the service has to be crap. For a start the queue was massive. Plus the ticketing machine was not reading out the next customer in sequential order, it was like "ticket 312 go to desk 1", then "ticket 301 go to desk 1" which had the result of everybody in the queue saying "you've missed me out" therefore slowing procedures more. The drinks machine is STILL not working. I was blocked in when I tried to drive out. The only good thing was the understaffed and overworked people on the returns desk on the Monday morning. It's a joke to think that Gatwick want another runway!!! "
EDINBURGH, GB - Reviewed by RUTH - 09 June 2015
" Everything was easy and the drop off was very convient "
" Easy to use but cost of different airport drop off would have been useful to know earlier in the booking process. "
WATFORD, GB - Reviewed by PURVI - 09 June 2015
LONDON, GB - Reviewed by PETER - 09 June 2015
" Very easy to use website with some competitive rates on offer. "
" Never used these before , the car was very good a grade above what was expected. "
LONDON, GB - Reviewed by MICHAEL - 08 June 2015
EDINBURGH, GB - Reviewed by VERNON - 04 June 2015
" Make it much clearer what you extra cost ' insurance' actually covers. Do not state ** use desk in airport terminal** on booking receipt because there isn't one at Edinburgh airport. It is outside in separate building. "
MANCHESTER, GB - Reviewed by KHALED MOHAMMED - 04 June 2015
LONDON, GB - Reviewed by ANDREW - 03 June 2015
" The whole experience left me annoyed and stressed out. Firstly the voucher said that I should go to the Europecar desk on the 1st floor of the North Terminal of Gatwick. When I arrived not only is the desk not on the first floor (it is on the Ground Floor - how can such basic information not be conveyed???), but not only that but when I eventually found the desk there was a sign up stating that due to structural repair work all car hire was to go from the South Terminal. I spoke to Europecar 3 times on the day of my hire (including the desk at Gatwick) and not once did they mention this. I eventually arrived at the South Terminal stressed and the smarmy spiv who served me took no responsibility for my complaint - just blamed everyone else. "
" See above. "
LONDON, GB - Reviewed by KAREN - 02 June 2015
" I have no idea what I actually paid in the end! Due to a combination of very good sales technique, the fact that my current driving licence had been left at home and the fact that I was dead tired (it had been a very long day); I did not actually get the deal or the car that I actually ordered! Instead I drove a car that was totally unsuitable for me and without the proper instruction (the instructions in the car were for another model)which led to a flat battery the next morning (the RAC were super) ! Luckily your Poole branch were very understanding and changed the car for a. a cheaper one & b. a car that I could actually sit comfortably in, although it was extremely underpowered (which made for some very nail-biting hill-climbs!) "
" As I never had any contact with any Keddy personal (only Europcar) I cannot actually make any appraisal of Keddy! "
LUTON, GB - Reviewed by ADAM - 02 June 2015
" Amazing service ! i travel on business and rent cars via this service which is professional, the staff are helpful and polite and know their industry. i highly recommend them and will carry on using this service. Thank you to all the team !!! "
SOUTHAMPTON, GB - Reviewed by FIONA - 01 June 2015
LONDON, GB - Reviewed by MICHAEL - 01 June 2015
" The check-out process and especially the clerk were absolutely awesome. I didn't catch her name, but she deserves massive credit and recommendation, what a pleasure and nice person. However it was offset with the check-in in people - hit with an eye-watering £297 charge for a small scratch and very little sympathy/empathy/customer care, they couldn't care less and it was like talking to a rock. Only reason I'm going neutral on this rating is that the first person was absolutely amazing and balances off the lacklustre check in. "
SOUTHAMPTON, GB - Reviewed by LOUISE - 30 May 2015
" Rude, uninterested staff each time I called for assistance. I have never encountered such a consistently demotivated call centre!! "
SOUTHAMPTON, GB - Reviewed by MICHELLE - 26 May 2015
" Because of all the middle men, i.e. Europcar!!!!! "
" Service at Southampton Airport very very very disappointing!!!! "
LONDON, GB - Reviewed by JAMES - 23 May 2015
" Very good and helpful on this occasion, the previous time I was overcharged and had a faulty sat nav system which need to be rectified. In this occasion your sales assistant was very helpful and did all she could to help "
" Really appaled by this company. I had issues booking online so phoned up instead. I gave the days I wanted to book for, the assistant got it wrong and misquoted me. I explained it was a 1 day hire and she gave me a different quote. I asked for fully comp insurance and was told it was lol booked. When I got to auto Europe the day was wrong and the quote did not contain the insurance I had asked for. Thankfully auto Europe had a more expensive car for me to hire or I would have been stuck. I expect a refund from keddy as they did not provide me with a car or insurance "
LONDON, GB - Reviewed by ANTONY JOHN - 14 May 2015
" There was more damage on the car than was listed at the time of the pick up. However, they did not comment on the "additional" damage on return. I spent 6 days worrying about how I was going to prove that the damage was not my fault but it was not necessary..Annoying but not serious. "
NOTTINGHAM, GB - Reviewed by JUNE - 11 May 2015
" Easy booking system, with clear details of what was required. High one way drop off charge. "
" Staff were polite and helpful, but there was a delay of 20 minutes plus, before my details were processed, as no cars were available. However, I received a free upgrade, and the car was very comfortable, with some useful extras. "
BIRMINGHAM, GB - Reviewed by JIM - 11 May 2015
" I receive a larger car than I ordered which I was very happy with thank you "
" very well done "
BRISTOL, GB - Reviewed by JULIUS - 06 May 2015
" Dear EuropeCar, I would like to thank you so much for your car rental. It was great, the car was good, although the brakes seemed over used by the last renter, but the customer service was superb. Really superb. The black gentleman at Temple Meads station was outstounding. He truly is an asset to your company & I would like you to thank him from the bottom of my heart, I really mean that & I hope you thank him for me. He made my experience a great one. "
" Dear Keddy, I would like to thank you for your great customer service. Like I said before, the black gentleman at Temple Meads Station was a real gent, an outstanding member of your team & he is a great asset to your company. He made things run smoothly & went beyond the call of duty to ensure a very important trip that I thought could go wrong go so right. He was amazing. Please take the time to thank him for me, please. Thank you "