AUTO EUROPE KEFLAVIK, ICELAND Car Rental Reviews

KEFLAVIK, IS - Reviewed by PETER - 20 April 2022

" Everything as booked and good value car hire "

" Smooth, hassle-free collection and drop-off. Online check-in prior to pick up worked well and speeded up the pick-up process "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ARNEL - 13 February 2022

" Spotless, very supportive even with the changes of my booking from 5 to 7days. Great job guys!!! "

" The reception staffs are well manner, accommodating and a gold treasure of this company. Two thumbs up guys and keep up the high standard "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by BJARNI - 17 October 2020

" Excellent service "

" Excellent service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JOANNA - 26 March 2020

" Efficient service, helpful staff, excellent vehicle. 5 stars all around. "

" Excellent, no-fuss service at both pick up and drop off from Hertz dealer in Rekyavik. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ANDREW - 29 November 2019

" Very smooth and hassle free. "

" Very easy procedure. Car a bit tired (81,000km) but clean and reliable and fitted with studded tyres which are a must for winter driving on Iceland "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by PHILIP - 22 November 2019

" Easy to book, easy to pickup and drop off, nothing hidden "

" Great service, and lift back to airport after drop off! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by NEIL - 31 October 2019

" Good price, service & car "

" very smooth "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by PETE - 25 September 2019

" Perfect. "

" Perfect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KINGA - 19 April 2019

" Good "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JAMES - 13 March 2019

" Easy pick up and collection, easy drop off, even when the car had damage and I had paid for 0 excess they took no longer then 10 minutes for me to be on my way "

" Easy and quick collection "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by RICHARD - 20 February 2019

" easy to use website and good price (auto europe) "

" 1 hour and 40 minutes wait time to collect vehicle, rude abrupt and unclear counter staff member, no English information map available. "

Overall Value: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by SIMON - 18 February 2019

" All fine - efficient service "

" Everything was fine except for after care. I lost my glasses and contacted them to see if in car and no reply "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KEVIN - 15 February 2019

" Very helpful and informative about driving in Iceland, rules and reg, explained the road we couldn't go on because of our type of car. All very easy. Even the insurance was optional, in Iceland I'd recommend it, "

" Very easy to deal with, explained the policy and requirements to be met like fuel and time back. Pickup and and drop off from Keflavík was smooth. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by EMILY - 14 February 2019

" Easy booking services. "

" Very friendly staff, helped with all enquires we had. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by JOSEPH - 25 January 2019

" The best car hire experience we have ever had. Thank you pro car! "

" Pro car were fantastic. Really fair prices for full insurance too and gr at staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by BARRY - 22 January 2019

" Small car probably too small for Icelandic roads in winter. Should not be an option to go ahead with this. "

" Very good. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by DEAN - 11 January 2019

" Booking process was easy. "

" The member of staff that served me was friendly and efficient. She clearly explained everything. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ANDREW - 12 December 2018

" Efficient and easy to compare prices. "

" Car booked for 11am, arrived at desk to find out staff member had taken car out and wasn't available. Had nearly an hours wait before keys arrived. Car was in need of some TLC, window wipers barely cleaned screen and drivers door trip partly missing therefore letting wind and cold in. "

Overall Value: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by CARL - 04 December 2018

" Quick, accurate and friendly service. "

" Quick, accurate and friendly service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by STUART - 07 November 2018

" Auto Europe provide most competitive prices. "

" Counter staff member very pushy to sell excess insurance. Drop off very disorganized. Overall okay. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

KEFLAVIK, IS - Reviewed by JAMES - 29 October 2018

" Great service and price would highly recommend "

" Very helpful staff at the desk on our arrival. His advice regarding GPS or WiFi was invaluable "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by RACHEL - 04 October 2018

" All fine "

" All fine "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MICHAEL - 24 September 2018

" Great Experience "

" everything was very smooth "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MONIKA - 18 September 2018

" Good "

" The overall experience was ok, however we had to wait for around 30 minutes to take the car as it was not ready on time even though we arrived later when the collection time. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by CHRISTOPHER - 15 September 2018

" Great value , car was clean good condition exactly as described. Really liked there is no mileage limit as Iceland is so big to go exploring. Will use again next time we visit. "

" Great experience especially drop off was so easy , really happy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ADRIANE - 04 September 2018

" Efficient friendly service, great little car the got us everywhere without any problems. And a saver on fuel. "

" Efficient friendly service, great little car the got us everywhere without any problems. And a saver on fuel. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ROMANA - 02 August 2018

" Was kindly surprised as I did not have to pay deposit on pick up the car . "

" Great value for money. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by YASIN - 17 July 2018

" very simple and honest "

" we booked the rental for the wrong day and they were still able to accomodate us with no extra charge. the sales agent was very kind and understanding 10/10 "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ALAN - 08 July 2018

" Website was easy to use. When I called to enquire about something, the staff on the phones were very helpful and knowledgeable. "

" In all the rentals for personal use I've ever undertaken, this was far and away the easiest experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KATHLEEN - 04 July 2018

" Renting a car was the best choice to experience the Golden Circle. We had such a limited time between flights. It was easy and stress free. Pickup and drop off was a breeze. "

" Driver picked up and dropped off at airport was excellent. Very friendly and helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by ELIZABETH - 27 June 2018

" best prices "

" took a long time to pick up. Not enough people on reception, Let me drive off with a flat tyre so another 30 minutes to pick up. Had all tyre replaced after mending puncture because they were substandard, the studs had been taken out of winter tyre making them weak summer tyres. Good points, immediately fixed brake noise in Reykjavik, paid for wheel rim repair and new tyres with no fuss..had taken out full insurance. Polite. helpful getting us to airport quickly. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

KEFLAVIK, IS - Reviewed by NEIL - 22 June 2015

" Excellent & Hassle Free. No Hidden Extras & cover you for everything & a great partnership with Procar. "

" Fantastic Service From Professional Staff, they made you feel welcome to their wonderful country. Brand New Car also supplied. GPS Available which is a must. Would Not have enjoyed our trip without a car & Procar added to the enjoyment "

KEFLAVIK, IS - Reviewed by CARMELO - 17 June 2015

" Very Good service and brand new car. "

" Very kind people, expecially the driver who took me to the airport. Very good service and brand new car. "

KEFLAVIK, IS - Reviewed by ALEXANDER - 07 June 2015

" Very easy site to use and found the best deals very easily. "

" Brilliant service and friendly staff at Procar Keflavik. "

KEFLAVIK, IS - Reviewed by PETER - 30 May 2015

" All handled quickly and efficiently "

" Staff at the hire depot were efficient, helpful and friendly. I was surprised and pleased with the whole experience. "

KEFLAVIK, IS - Reviewed by MICHAEL - 28 May 2015

" Smoothly run service, easy to organize. "

KEFLAVIK, IS - Reviewed by IAN - 10 April 2015

" Nice vehicle that handled the icy roads of Iceland very well. Only downside, additional insurance on arrival (optional) that was severely excessive. "

" As above relating to insurance. "

KEFLAVIK, IS - Reviewed by PAUL - 03 March 2015

" I had just noticed 'Super' excess cover now which I hope will be better. I can thenj get all-inclusive through Auto-Europe. Before when glass and wheels were not covered, counter cover was best. "

" Procar are not at the airport but 5 minutes drive away - this was unclear but we soon found our driver waiting for us. Our specialist car was ready when we arrived and we were very quickly on our way. Everything went smoothly "

KEFLAVIK, IS - Reviewed by SUSANNE - 21 February 2015

" very competitive prices "

" worth the short drive to depot to pick up car - saved a fortune! and even got a free car upgrade "

KEFLAVIK, IS - Reviewed by DOUGLAS - 12 February 2015

" Easy and simple to use website and always the best prices. Service is Costa Rica, USA and now Iceland has always been first class. "

" Every aspect of this transaction was excellent from the staff picking us up at the airport to the staff and at the office both at the beginning and the end of the trip. Everybody was clear and very helpful. I've used auto-europe before and will always use them in the future "

KEFLAVIK, IS - Reviewed by MICHAEL - 18 January 2015

" All very easy. "

" Good company. Met at airport. New & clean well maintained car. Friendly staff. "

KEFLAVIK, IS - Reviewed by ANDREW - 26 December 2014

" Excellent Service and good value for money. "

" Friendly staff. Great service. Brilliant car (new). 100% satisfied. "

KEFLAVIK, IS - Reviewed by DAVID - 24 November 2014

" Had to phone up to chase the issuing of the voucher, and the person on the phone seemed slightly confused by the situation, but it did get sorted all fairly efficiently. "

" No problems at all — no pushy sales, plenty of explanation where requested, even got a free GPS that we weren't expecting. "

KEFLAVIK, IS - Reviewed by DEBRA - 27 October 2014

" At the time of booking we were given a free Sat Nav, we could not have done without it! Great pick up from airport to car and back again on the way back. Excellent pick up drop off experience. "

" Great price, great little car, excellent service, would defiantly use again. Well done Procar :) "

KEFLAVIK, IS - Reviewed by CEARTH - 23 October 2014

" Great service as usual. "

" Nice people. "

KEFLAVIK, IS - Reviewed by DUNCAN - 18 October 2014

" We booked a car through Auto Europe about 7 months before our trip to Iceland. Everything was organised online and the website and process for finding a car was simple and well laid out. It was quick and easy to find a car we wanted at a great price. Payment was taken swiftly and all confirmations and relevant documents were sent out almost immediately. Would definitely recommend to our friends and family, and we will be using you again ourselves in the future. Thanks for a hassle-free hire! "

" ProCar was excellent. We had a Hyundai i20 from them which was clean and well presented. We were ran through the usual bodywork checks before and after the hire. They were very clear about their policies and ready to answer any questions we had. The staff were friendly and very helpful, and included a GPS unit even thought it wasn't part of our hire. We were very happy with the service provided by ProCar and would definitely hire from them again. "

KEFLAVIK, IS - Reviewed by MARK - 14 October 2014

" Easy use of the website "

" Would have been good to have been given a map. "

KEFLAVIK, IS - Reviewed by ANA - 05 October 2014

" Efficient booking system and good value for money "

" Prompt service both at pick up and drop off "

KEFLAVIK, IS - Reviewed by MADIHA - 12 May 2014

" Auto Europe staff were also helpful throughout this process and i would definitely use this site again. "

" the first car i was given was not to my satisfaction, i took it back to procar and the staff were professional, helpful and courteous with ensuring i left with a car that i was happy with. Very pleased with their customer service. The airport pick up and drop off service worked well too. "

KEFLAVIK, IS - Reviewed by VICTORIA - 28 April 2014

" Great service "

" Fantastic company "

KEFLAVIK, IS - Reviewed by MARTIN - 23 April 2014

" Have used many times and always good and finding a good local deal but still high quality. "

" Most impressed. A great car for a really good price. Price included winter tyres (essential for Iceland in April) and GPS. A fantastic deal. "

KEFLAVIK, IS - Reviewed by NICHOLAS - 19 April 2014

" Very easy to book and great price. Will be my first stop next time I hire I a car in Europe! "

" The hire firm was Pro-Car and their pick up was waiting for us on I arrival and a 5 Minute transfer to their offices. Very friendly and helpful. We had a free upgrade to a 4x4 which was a real treat for our drives to the Golden Circle and Vik - As we had snow, sleet, wind and sunshine. Thanks to everyone there. "

KEFLAVIK, IS - Reviewed by ERIC - 17 April 2014

" Clear instructions and comms. "

" ProCar were efficient, waiting for us at the airport arrivals, immediately whisked away to collect our car. Model was as booked (upgraded to auto), clean and new. Return was just as easy. "

KEFLAVIK, IS - Reviewed by MARTYN - 11 April 2014

" Easy to navigate website and competitive price "

" Great service, good car and as expected new clean condition. Free pick up and drop off from procar depot to airport (5 mins drive) was great. "

KEFLAVIK, IS - Reviewed by CATHERINE - 04 April 2014

" Excellent service prior to going abroad and very competitive rate. Would use again "

" Brilliant service. Very efficient, easy to pick up and drop off of rental vehicle. Had been told that vehicle would come with map of Iceland so didn't take a road map with me. The one provided was small and not detailed and had I know this would have taken one of my own as would have been beneficial. Great Service though "

KEFLAVIK, IS - Reviewed by CAROLINE - 17 March 2014

" great, cheap, easy "

" The car was not road worthy. The windscreen wiper fell off when it was first switched on in a snow storm in the middle of no where! The passenger door whistled so loudly and had a massive draft. The boot wouldn't open. Generally, the car was in a sorry state. It also hadn't been cleaned properly and there was chewing gum between the seats - nice! "

KEFLAVIK, IS - Reviewed by MICHAEL - 12 March 2014

" Very straightforward, no problems at all. Good service. "

" Excellent company, would use again. "

KEFLAVIK, IS - Reviewed by LARA - 25 February 2014

" Nice and easy. "

" All was good. Unfortunately we made a mistake and needed to add an extra day on to our hire. I felt that the extra day charge was extremely high compared to the overall rental, especially as it was just a phone call and all was done. The car was great and all else was great, just expensive for our extra day. "

KEFLAVIK, IS - Reviewed by RUSSELL - 19 February 2014

" Excellent Service "

" Very helpful staff. Good spec of car and model as expected. "

KEFLAVIK, IS - Reviewed by PAULA - 15 February 2014

" Punctual,friendly. A very good start to our break. Thank you. "

" See above. "

KEFLAVIK, IS - Reviewed by STEVEN - 17 January 2014

" Easy to book "

" Very helpful staff,clean and reliable vehicle "

KEFLAVIK, IS - Reviewed by ALEXANDER - 03 January 2014

" Very efficient service and a good price. "

" Staff very pleasant and efficient. Vehicle was auto rather than manual, but otherwise very happy with it. "

KEFLAVIK, IS - Reviewed by FAYE - 18 November 2013

" They were quite helpful when I called them when Procar did not turn up at the airport. "

" Procar were a mixed bag. They did not turn up for over an hour after we had landed despite us telling them our flight number. However, it was a young guy who picked us up and he was friendly and apologised and gave us a sat nav as a way of apology which was great. We got hit when we were parked and someone from another Procar came and helped us out which was very helpful, they took care of the paperwork and spoke to the driver who drove into our car. Quite helpful and nice people. "

KEFLAVIK, IS - Reviewed by JOHN - 11 November 2013

" Easy to use and I would recommend. "

" Very friendly and helpful staff at airport. Nice modern car so did not fear any problems with motoring around Iceland. They should tell you however that the fuel point at the airport only accepted card payment. Drop off was fine and they allowed me to drop the keys ahead of the que as I was running a little late..I just hope they never found any problems. I did leave the car fuelled and clean so all should be good. I would definitely recommend avis. "

KEFLAVIK, IS - Reviewed by ANTONY - 20 October 2013

" The Hyundai i10 was a very comfortable and reliable car and we enjoyed our time viewing the scenes of Iceland. The customer service was all good. "

KEFLAVIK, IS - Reviewed by EWELINA - 06 June 2013

" Fantastic service! Definitely will recommend to others. "

" Great service, car was in an excellent condition which allowed me to enjoy my trip! "

KEFLAVIK, IS - Reviewed by ALAN - 26 June 2012

" The sevice I recived from you was top rate. The whole proceedure was easy and faultless. I had a query which your staff replied to and delt with in record time in my opinion second to none. I have booked marked you as my prefered Car Rental, will use you from now on 10/10 "

" Pro Car were great, met me at the Airport on time, the car supplied was in top condition inside and out. Only one niggle, They have not been set up at the location long, so finding them to return the car was a bit tricky they could do with a flag or something of that nature as you pass them thinking it is a Hotel/Motel but as to the service 10/10 I am planing to return to Iceland later in the year and will be booking Pro Car through Auto Europe for this trip. "

KEFLAVIK, IS - Reviewed by DAVID - 26 June 2012