KLASS WAGEN PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by PAUL - 18 September 2025

" I'll be leaving as many bad reviews as I can for klass wagon. You only need to look at recent reviews to see how poor they are "

" The car looked like it had been in a few accidents. They tried their hardest to upsell their insurance even tho they knew I had my own. They emailed 3 days later claiming they had found damage and wanted €1200 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by RAJINDER - 16 September 2025

" Because of the pick up experience, auto Europe should check the procedure "

" The initial car assigned to me was dirty, the driver door did not close fully and had water damage. They agreed to replace it with another car which was much better. They do not go check the car with. Just ask you to take photo It is only later you are sent damage to the vehicle by email later. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FARO, PT - Reviewed by LINDA - 15 September 2025

" As above "

" Pressured into buying additional insurance that I believed I had bought from Auto Europe. This was another 397 euros. complete rip off by Auto Europe and Klass Wagen. plus I ordered an SUV and got a very underpowered small Seat "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

FARO, PT - Reviewed by JACOB - 14 September 2025

" Auto Europe shouldn't work with companies that try to scam their customers. "

" Will try to aggressively upsell their very expensive insurance, even if you have paid for the full insurance with Auto Europe. They'll tell you it's useless and you need to buy theirs as well. Gave us a dirty car to begin with and charged a cleaning fee when we returned it in the same condition because we hadn't taken it through a car wash (never had to do this with a rental car before! And wasn't told to wash the car when we hired it). Aggressive and rude when trying to address this. Said you need to pay the fee or we will just take your deposit (which was nearly 4k!) utter scam artists. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FARO, PT - Reviewed by SCOTT - 12 September 2025

" x "

" Absolute scam discusing service from onset. Total setup 3200 deposit that was not refunded for 3-4 weeks. Then 1100 Euro for small dent less that 2-3mm from someone elses car door on a car with 90,000km and over 25 other damage marks. I was told by the representative if i did not 'accept the damage' he would find other damage and charge me for that on a car we only did 360km in. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ANTONY - 11 September 2025

" Lied to about level of cover and now refusing to resolve. Seems like a bit of a money maker where you book through somewhere like Auto Europe and pay for full cover, then when collecting Klass Wagen insist that the full cover does not cover all damage, meaning you have to pay again (Auto Europe closed as evening). We ended up paying more for the insurance than the cost of the car. Car was in poor condition, high mileage, worn with sun cream on the seats etc. "

" Lied to about level of cover and now refusing to resolve. Seems like a bit of a money maker where you book through somewhere like Auto Europe and pay for full cover, then when collecting Klass Wagen insist that the full cover does not cover all damage, meaning you have to pay again (Auto Europe closed as evening). We ended up paying more for the insurance than the cost of the car. Car was in poor condition, high mileage, worn with sun cream on the seats etc. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

LISBON, PT - Reviewed by GERARD - 09 September 2025

" If recommending firms with these type of conditions no good for me. "

" Wanting a very big deposit but not accepting all credit cards is very poor. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 9

PORTO, PT - Reviewed by PAUL - 08 September 2025

" Basic rental price was fine. Additional insurance was a rip-off. "

" They hadn't filled the screenwash bottle. Got charged 4X the rental for insurance. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LISBON, PT - Reviewed by JOAO - 05 September 2025

" N/A "

" I stayed from 10:00 to 15:10 to pick up the car and it wasn't the car I requested. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

FARO, PT - Reviewed by SHARON - 05 September 2025

" Auto Europe should be checking the information the rental companies give them is correct and should have supplied a suitable number for customers to contact the rental companies. You should also check feedback from customers about the service these companies give. "

" The pick up details were not outlined on the voucher, but on the main email sent when initially booked and hence we didn't take the email with us and KlassWagen had no signage we walked around for over an hour looking but hence were unable to collect a car. However we are glad we didn't as we discovered that KlassWagen had a very bad reputation for handling customers. By the way we did try contacting them directly when at the airport, but their number on THEIR website was not a valid number we rang it a couple of times. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by NEIL - 03 September 2025

" I found Auto Europe to provide a good service but unfortunately my experience was spoiled by the actual car rental company's behaviour. I hope Auto Europe delists them. "

" I have hired cars for years so I am used to the hard sell of additional insurance from the rental company at premium prices and most of their other tricks but what I experienced with Klass Wagen wasn't the normal pressure sales there was a genuine attempt to defraud. The cars they supply are in good condition but are far from new with plenty of scratches. The car I received I was fine with but it did have in excess of a hundred scratches/blemishes ranging in size from barely visible to moderate. They tell you to photo the car before you leave which we did. When we returned the car a guy checks around it comparing it to a piece of paper that can't possibly list every scratch already on this car. He then informed us that there were new scratches and we needed to pay for them. I knew I hadn't scratched the car so asked him to point out the ones he believed were new. He showed me a couple of the smallest and hardest to see marks which were in places most unlikely to be photographed by us. After sifting through many photos and significantly zooming in we proved to him that the scratches were already there. He argued for a bit and then backed down before saying he had found another one. I asked him if this was going to continue until he finally found a scratch I didn't have a photo of? He then tried to close his deal by saying okay I will do you a favour and only charge you for the one scratch. I advised him he wasn't getting a penny from me and he finally backed down. The pressure from the guy was immense and I am in no doubt that this was a deliberate strategy to defraud me and extract money. After checking reviews it seems like a deliberate tactic used frequently. I stood my ground but I suspect many cave in and pay up. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FARO, PT - Reviewed by PAUL - 01 September 2025

" Need to make the insurance clear as you are misinforming customers when selling this "

" I was informed the extra insurance I bought with auto Europe did not give me full protection. Also they tried to claim damages/marks on the car return which were already there when I hired "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FARO, PT - Reviewed by NOEL - 27 August 2025

" Overall good, the only disappointing thing was the amount of marks and scratches on the car. Yes they were recorded but you could ending up getting charged if they missed some of them. Overall a 8/9 out of 10 would be fair score. "

" We couldn't find our collection point from outside the airport. No issue during registration, the car had a huge amount of marks on the car, these were highlighted and recorded on the sheet the car was t clean outside or inside the car. We ended up washing the car during the week we had it. No issues returning the car, they checked everything and cleared my card before we left.i made them aware of the this. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MARK - 26 August 2025

" We have used klasswagon before and not had any issues. Now we will steer clear and I suggest your company does the same. "

" The rep wouldn't accept my credit card because it had my initial for my first name instead of my full name. This was despite showing him the card number was exactly the same as the one made for the booking. After 30 mins and me having to go into my internet bank account and prove my details showing him personal details he should not be looking at he begrudgingly accepted my card. We have been hiring cars in Portugal for many years using the same credit card. We have NEVER had an issue. It was disgraceful and obviously a tactic to get us to buy their insurance even though we have our own excess policy. When we received the car there were at least 50 plus small scratches on the paintwork even though only 10 were marked on the paperwork. We had to spend 30 mins photographing every single one which is just as well as on return they wanted a photo of one of the scratches even though it was one which was marked on the paperwork. If we hadn't have had the photos they would have ripped us off. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PORTO, PT - Reviewed by MATTHEW - 25 August 2025

" All in all very positive. "

" Overall very good, only negatives being they were quite pushy trying to sell the enhanced insurance cover & also the damage charges are incredibly high. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by CHRISTOPHER - 23 August 2025

" See above - I felt ripped off "

" I was very annoyed at being stung for £180 when picking up the car because I was driving into Spain "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by COLIN - 21 August 2025

" You are fronting Klass Wagen and are therefore ultimately responsible for our experience. "

" Although we followed all the upfront recommended actions to ensure a speedy collection, the actual experience ended up being a very lengthy process, a 40 minute wait just to be seen is not acceptable after a long days travel. We found their tactics for using their insurance possibly fraudulent - at least they would be in the UK. A miss-selling legal case waiting to happen "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FARO, PT - Reviewed by GRAHAM - 20 August 2025

" Online ordering was easy, unfortunately vendor was poor "

" First car collection took over 1 hour. Car had to be returned as it had an issue with the tyre. 2nd replacement car - which I had to collect back from the airport, losing 1.2 a day of my holiday. 2nf car was covered in dents, too many to note - but its my responsibility to log all of them and to note them all down. Upon return of the 2nd vehicle, which again had a tyre pressure issue, "an additional" minor scuff to a plastic wheel-cap was noted which I was then advised I would be charged for its repair. Poor service all around "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 3

LISBON, PT - Reviewed by SERGIO - 19 August 2025

" 1. Enforce Transparent Insurance Policies Clarify third-party coverage: Ensure Klass Wagen staff respect insurance purchased through Auto Europe and stop undermining its validity. Pre-arrival briefing: Auto Europe could send a clear summary of what insurance is included, what's optional, and what to expect at pickup. Cap excess amounts: Advocate for more reasonable excess fees or offer capped excess options directly through Auto Europe. Express check-in limitations: Highlight that Klass Wagen's online express check-in process requires purchasing their insurance, limiting usability for customers with third-party coverage. 2. Monitor and Train Partner Staff Mystery audits: Conduct regular mystery shopper audits to assess pressure tactics and compliance with ethical standards. Staff training: Require Klass Wagen to train staff in respectful upselling, not fear-based persuasion. Penalty for misconduct: Introduce consequences for repeated complaints, including delisting or reduced visibility on Auto Europe's platform. 3. Improve Booking Transparency Highlight debit card policies: Make it crystal clear if debit card users will face extra charges or insurance requirements. Show real costs upfront: Include all mandatory fees (e.g. Via Verde, cleaning, tolls) in the quote to avoid surprise charges. Vehicle condition guarantee: Push for minimum standards on vehicle age and condition, especially when customers report receiving scratched or high-mileage cars. 4. Offer a "Trusted Partner" Tier Create a badge system for rental companies that consistently meet customer satisfaction benchmarks. Klass Wagen could earn back trust by meeting criteria like fair insurance practices, fast check-in, and clean vehicles. "

" Disappointing pressure tactics at pickup When collecting the car from KLASS WAGEN, I was met with intense pressure to purchase their own excess & insurance. The staff were extremely persuasive -- using tactics that felt more like intimidation than information. They repeatedly emphasized the high excess, described worst-case scenarios in alarming detail, and made it seem almost reckless not to buy their coverage, despite me already having valid insurance. It felt less like a choice and more like coercion. The excess itself is unreasonably high, which only adds to the pressure. I understand upselling is part of the business, but this approach crosses a line. Sadly, it left a sour impression on what should have been a straightforward rental experience. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MATTHEW - 18 August 2025

" I'm not sure if I'd recommend Auto Europe. You work with crooks like Klass Wagen - that's not a good look. We've reported them to the police, tourism board & consumer protection agency. You should drop them immediately. Do that and I'll recommend you to friends. "

" They are the worst car-hire firm I've dealt with in 40+ years of global travel. In fact, they're more of a criminal enterprise than a car-hire firm. Their scam is to either cajole you into taking out extra insurance or invent ways to keep their HUGE damages deposit. We experienced the latter. But we're not alone. The REAL reviews on Trip Advisor, Trustpilot, Google, Reddit etc are full of stories of phantom damage, cleaning fees, rubbish cars, dodgy contracts & stunning rudeness. This firm should be shut down. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by THOMAS - 17 August 2025

" I felt that Autoeurope should have done more to warn me that a new credit card with a higher limit might be needed. One customer had been warned by their tour operator and had prepared for this. Others had also not been warned and were pretty angry also. I have used Autoeurope for quite a while but I'm afraid thats probably the last time "

" Vehicle good. Hire cost good. Hard sell of insurance predicable and irritating. Incredibly high credit card deposit lead to my card provider rejecting the transaction which meant I was forced to buy the additional insurance which was more than the rental cost. I have separate excess insurance to try and avoid this so it was a very frustrating and expensive experience. The Klasswagen staff almost seemed to predict that the card would be rejected so it almost felt like a well worked strategy to get customers to have to fork out. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by BENJAMIN - 14 August 2025

" The experience of having the wrong spare tyre in the car was unacceptable and potentially very dangerous. I will bot be using this service again. "

" Our car got a puncture. We were told to use the spare tyre to get to a garage. The spare tyre did not fit our car leaving us with no way to get to the garage. This was unacceptable. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FARO, PT - Reviewed by KEVIN - 13 August 2025

" All fairly straightforward booking collection and drop off , no issues good service "

" All very helpful staff, smooth all round service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by SIMON - 12 August 2025

" Despite having full insurance with auto Europe, i was charged an extra £500 for insurance because i only had an Amex, they refused to accept my co drivers credit card because their name wasn't on the booking and they refused to change the name on the booking. It feels like a scam to me i called customer service and they basically said you should have read the small print. I said i thought the service was poor and i would reflect it in my review and the customer service agent said ' bring it on. As i said above it feels like a scam. Customers are hooked by a low cost offer and end up paying an over the top price for an old car and poor service. I will warn everyone I can about both of your companies "

" took nearly 1 hour to collect me from airport instruction on how to meet were poor Car was old and dirty with 63000km on clock petrol was 3/4 full sat nav was broken despite having full insuranec with auto europe, i was charged an extra £500 for insurance because i only had an amex, they refused to accept my co drivers credit card because their name wasnt on the booking and they refused to change the name on the booking. It feels like a scam to me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by JOHN - 10 August 2025

" See above, I wouldn't use the service again due to the pressure to pay more at collection "

" When I picked up the car, the staff talked me through the two types of contract. One where you book directly and another when you book through a 3rd party. I was told that I had to pay a mandatory €150 for tolls. I was also advised that if the vehicle wasn't returned exactly as it is, I'd have to pay more, unless I paid an additional €120 there and then. I wasn't informed of the toll charges and there were tactics designed to scare you paying more on collection. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by DERMOT - 07 August 2025

" I've no issues with Auto Europe. Found a good deal on the car and full insurance coverage "

" I got the impression that they were trying very hard to find an excuse to charge me for damage. There were some light scratches on the roof that didn't show up well in my pictures from pick up and the guy at the drop off tried to blame me for them. They weren't recorded on the pick up damage from Klass Wagon. Also the spare wheel had been removed from the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by TOBY - 06 August 2025

" I have been a huge supporter of auro-europe over the years, but you have paired up with a criminal and fraud based operator. I am very happy to discuss and offer evidence but Klass Wagen is a criminal organisation. "

" Staff actually admitted they were conducting fraud by highlighting dents and scrapes that were pre-recordered (in my case) and said they "did not care as we have 250 bookings a month". I refused to sign the delivery note as they were not prepared to show the remainder of the contract. at which point they said "we'd charge you an extra 10 days then". Then they refused us entry to their minibus so we had ot make our own way back to the airport. Unfortunately I booked with auto-europe as a regular traveller (Director of a tour operator) and now I will think twce as you have been tremendously let down by this operator. The car immediately before us had the same treatment, but signed as they had insurance direct with them as a supplier. Criminal, fraud action. I have all evidence and will be submitting a claim, which unfortuantely means that you may be co-defendent. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by JOAO - 01 August 2025

" Good, not great! "

" The representative at the counter was very pushy about selling the insurance package and which costs £300!! He was vey manipulative and tried to instigate fear so that he could invoice the insurance package "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEVEN - 31 July 2025

" Booking through Auto Europe is very easy and clear. "

" The car provided initially was not up to standard, the air-con did not work and the engine was making a terrible noise. We had to take this back on the next morning to exchange it for a better one which wasted a lot of our holiday time! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 1

FARO, PT - Reviewed by LEO - 30 July 2025

" Rip off merchants "

" When dropping veichle off charged 20 euro for microscopic amount of fuel, staff very unhelpful and carried on with own business "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FARO, PT - Reviewed by DAVID - 30 July 2025

" Very pleased with the transaction. Quick and tress free "

" excellent company, polite staff and well spoken. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MOSTAFA - 24 July 2025

" Please contact me as Klasswagen said that they will deduct amounts from my deposit buy they never got in touch with me nor deducted anything yet. "

" Was given the car without it's registration documents and had a problem with the police because of that. Car had scratch on the back door that they are trying to make me liable for and mislead me to sign something on the ipad without showing me what I'm signing and hiding from the some of the contents that I am signing to then be surprised by receiving a document stating that I am happy for them to use my deposit which I never agreed to and never signed such document. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by DARYN - 22 July 2025

" Awful from start to finish "

" Hard sell on insurance - guaranteeing scratches and an unenjoyable holiday unless we bought €265 insurance. The car was in awful condition. The tracking was off and felt dangerous to drive. Only after we left the depot and in daylight did we notice one of the wheels was completely different to the other three. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by KENNETH - 20 July 2025

" Very poor return "

" My car was checked out with 65 dings / scratches, and checked back in the same. It was checked out clean and checked back as clean. The return agent charged me 25 euros for a car wash, or offered me to go out and find a car wash. 2 hours before my flight "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

PORTO, PT - Reviewed by CESAR - 19 July 2025

" They almost force you to by extra instead for a car in crap condition "

" The seats extremely dirty and the car matts were not fit for purpose, often folding and becoming dangerous to driving. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 2

FARO, PT - Reviewed by HUMBERTO - 18 July 2025

" Very professionaly and reliable. "

" It was a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GRACE - 14 July 2025

" Very poor experience. We were left stranded at the airport. Out of pocket and without a car "

" We were delayed. Number provided not correct and nobody turned up for collection "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by BELINDA - 12 July 2025

" The booking was simple, but the company was so shady that I am not sure I can trust Autoeurope either. "

" This car rental company was probably the most scammy I have ever been to. The person at the counter told me that if I didn't purchase their insurance, then if I got pulled over by the police I would get a fine because I didn't have insurance. I argued with this and eventually they said that this wasn't true. Then they said that if I didn't get the insurance I would be liable for the full cost of the car, which again isn't true, I would just be liable for the excess. Then the damage report wasn't accurate and when I asked someone to review it they wouldn't, they said "just take some pictures now, because any scratches on the car when you get back, you will have to prove aren't you", which is surely the point of the damage report. Everyone felt really shady when I spoke to them, so I ended up refusing to take the car off the forecourt! The worst experience I have ever had with a car rental company!! The instructions for the pick up were also not very clear, but this got very overshadowed by the rest of the experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by ANTHONY - 09 July 2025

" think i would rather pay more for a better vehicle "

" car beat up. about 20 marks on it..not good for insurance purposes "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PORTO, PT - Reviewed by EDMUND GREGORY - 08 July 2025

" Closer Rentals exist but a good option and I thank you. "

" The wait at the airport for pick up was very long. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by GRAHAM - 03 July 2025

" Dreadful - will not under any circumstances- use again. "

" Shocking pick up experience. Hard sell on the insurance using scare stories. When paying the deposit on credit card - it was declined twice. I contacted my bank to find that there had been no attempt to take the deposit. There was also plenty of credit on my card. The assistant was unable to provide the card machine slip indicating why it had been refused. I asked for a further attempt but told my booked car had been cancelled and was no longer available. At this point I was complaining loudly and a car was found. Awful experience! I suspect that they ran out of available cars. Pretending to decline a card means that it's the customer fault - not the car hire company. The only saving grace for this firm was the staff who received the car on return. They were pleasant and listened to our pick up concerns. They apologised. I will never use KlassWagon again. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by EDGAR M - 27 June 2025

" Due to the one attendant in Faro it makes the whole experience upsetting. I filmed the whole car on pick up ,but attendant wanted evidence of the under bumper.It was obvious he wanted to cheat me out of money. "

" Even though at the time I gave the service a 5 star I feel it needs to be - (minus) any star.I was happy they let it go...hence the high rating I gave them at the time. On return of the vehicle the attendant went straight to the rear left bumper and inspected the underneath of the bumper.It had a few surface scratches (not deep) as the rest of the bumper and he continued to ask for photographic evidence on the under bumper.He wanted to charge for damage as it was not listed.I mean the under bumper!!!!! It did not have a bump or deep cut .As I refuse to accept it ,he called his mananger and they spoke in their language (rude).The mananger indicated to let it go without even looking.I feel attendant was deliberately trying to scam me.I work in the motor trade and I know how things work with the accepting and delivery of cars. I do not trust this people and I would avoid ever using this company in faro. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by SIMON - 25 June 2025

" All in all the car was full of bumps and scratches and the report didn't cover all the damage so the initial vehicle inspection was really important to do however this had to be done in the darkness. The interior of the car was well maintained and the guy that received the car back knew the car and it's damage really well so the return was no problem. Hardly used the car but a good experience as the return was no problem "

" Easy collection and drop off. Surprised at how the insurance cover wasn't explained in full before I collected the car. This really should be explained better during the booking process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by MARK - 22 June 2025

" The cars are older but in good condition, and lots of small dents and scratches so don't have to worry about them being pristine- for the price were a good deal and did exactly what it said in the tin "

" The cars are older but in good condition, and lots of small dents and scratches so don't have to worry about them being pristine- for the price were a good deal and did exactly what it said in the tin "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by GREGORY - 19 June 2025

" Never again "

" Awful experience never to be repeated. Took my money willingly enough and yet I am still waiting to receive anything other than attitude from them. Truly awful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ANDREW - 16 June 2025

" I had used Klass Wagen previously without issues so perhaps this is a recent thing but I looked on a few social media sites after being (in my view) unfairly charged - as was my son in law - and I can see that our experience is very common, not a coincidence surely "

" We went as a family group so I hired (or rather paid since my son & son in law drove the other two cars) 3 cars. On return 2 of the 3 were 'found' to have damage - very minor damage - in places (one underneath the front another a tiny scratch on the plastic top of the door mirror) we had not video'd on pick up. I do not believe that was coincidence and I do not believe these defects ever get repaired so they can 'catch' the next hirer and this is a corrupt business model in operation, especially as the prices they charge are usurious. I have made a complaint to the Portuguese government as it seems they offer cheap prices to attract customers but this practise is their main income. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by KAREN - 08 June 2025

" We cancelled the car as this felt the safest thing to do as did another couple facing the same situation. I will never use Klass Wagon as they appear untrustworthy and dishonest. I will send an email to your customer service team regarding a refund. I am happy for you to telephone me if you would like further information regarding my bad experience. "

" I was intending on sending an email to your customer service dept with a complaint. I am appalled by Klass Wagon and their tactics in trying to coerce me into taking their extra insurance. Their veiled threats and disproportionate costings for any damage (600 euros per scratch over 1cm). There was an implication that should I choose not to pay an extra 220 euros then they would likely find a scratch on the car upon its return. When I assured the rep that I had already purchased excess insurance he was adamant that scratches were not covered despite having no knowledge of the policy I had taken out. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ANDRE - 06 June 2025

" I would definitely research the car hire provider more thoroughly next time. Their behaviour was appalling. "

" The staff were overly aggressive in trying to sell the insurance policy. We were told we would have to clean the car inside and out prior to bringing it back if we did not take out the policy. We were sent a long list of costs if anything were to be damaged in the car, including an €850 fee if a headlight was scratched. When we returned the car they tried to charge us for a dent that was there on collection which we only managed to prove because we made a lengthy video of the car condition. The staff would not authorise the return of the deposit until we had submitted a 5 star review on Trustpilot. Disgusting. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOHN - 28 May 2025

" Waited to long to obtain the car. While driving service lights went on. Internet died several times that left us stranded. No tourist info or maps available. "

" Waited to long to obtain the car. The ways navigation system was put in but failed to operate. It often ceased to work and we were stranded several times. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PORTO, PT - Reviewed by ANTHONY - 21 May 2025

" Apart from the collection of the car the rest of the experience was great. "

" Dropping off the car was quick and easy so couldn't fault it. When picking up the car the lady was rude because I didn't want the full package of insurance as I had my own. She said I had to get it because it was illegal to drive without the extra insurance. So as you can imagine was the best of start to my holiday "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by SIMON - 19 May 2025

" Very efficient "

" Very friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ASHLEY - 16 May 2025

" Pretty poor experience overall due to hidden charges and poor condition of vehicle. Will not be using again and will not be recommending either. "

" I thought I had paid for full insurance coverage before I left the UK, on collection of vehicle I felt pressured into paying an additional 154 euros by the staff member who dealt with us for more insurance cover plus an additional 150 euro for toll machine in the car, these were two additional charges I was not told about and was prepared for, when getting the car we both noticed that it was covered in dents and scratches. I will not be using Klass Wagen ever again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by PAUL - 16 May 2025

" This experience was not a good one and we have paid a lot of money for 4 days car hire and insurance on a beat up vehicle. "

" This company would not accept the Credit card for the deposit. Furthermore I was absolutely horrified that they wanted £4000.00 as a deposi. We booked a VW T cross and ended up with a beat up Skoda estate. We then had to pay £160 for fully comp insurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 3

FARO, PT - Reviewed by PETER - 11 May 2025

" It looks to me like I was billed twice for the same hire and I would like Auto Europe to take up the matter with Klass Wagen. I will be following up if I hear nothing from this feedback. "

" Firstly there seemed to be a confusion about my booking.KW said they had two bookings in my name. They then started a booking document but didn't seem to have any of my details, address, phone numbers etc. so a long time to check in. When the invoice was sent to me it was for 294.40 Euros (£261.62). The £125.56 I had already paid to Auto Europe didn't feature and it looks like I paid over £390 for a one week hire. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 7

FARO, PT - Reviewed by VIBHAKAR - 10 May 2025

" Great place to compare all options before hand. Would definitely use them again "

" Booked the car for 8 days before catching the flight. So we get to the counter in our pick up vehicle which is 30 minutes late and we wait for about 45 minutes to get to see someone at the counter. They try to heavily sell the extra add ons, by scaring us, and even when I said no, they don't take it and talk about it for 10 more minutes telling me how I need to be insured and it's illegal, just plainly trying to scare us for something that we've already paid for. Even the colleague joined in this fear mongering for which I had to push back really hard. I am not sure if it was because of the above but I booked an ev fiat 500 and they gave me a polo which has done 100,000kms and is scratched from all sides. It did drive well though but I wasn't expecting so many scratches and dent. During the drop off, we are greeted with by an extremely polite gentleman who almost makes the whole experience just back to normalit. He gives his I'd FAO-1978100180783 and I can easily say the pick up and drop off van driver along with the guy collecting the car were the best thing. Extremely smooth, quick and efficient. KlaasWagen also keep chasing me to give a good review even with calls afterwards and I don't think I'd have gotten an opportunity to review if I had said anything bad earlier,so be careful of the positive reviews but I have no evidence of that and could be completely wrong. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PORTO, PT - Reviewed by FABIO - 01 May 2025

" All went well. Happy returning customer. "

" Friendly staff, smooth process, good cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TIAGO - 30 April 2025

" 24h support is inexistent as tried calling at 7pm on a Friday without any luck. Struggling to get assistance to get a full refund for my recent booking that had to be cancelled due to untrustworthy practices from the rental agency "

" Had to cancel the rental at the counter as the employee was trying to make me pay for cleaning fees without even taking the car out and tried several tactics to make me take out their full cover even though I had already paid for that with auto Europe. Not very happy with auto Europe now as I'm trying to get my money back for a booking I was forced to cancel at the counter because of fees that were not mentioned anywhere in the agreement and struggling to get help with this situation. Not use Klass Wagen ever again and seriously considering to stop using auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by DENIS - 24 April 2025

" Auto Europe is a convenient way to hire for frequent hires "

" The car was full of scratches that were not on the rental document. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PORTO, PT - Reviewed by NUNO - 22 April 2025

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EDWARD - 21 April 2025

" None "

" Staff were very friendly and polite. The car was smaller than expected. It wasn't clear to me how to get the shuttle from the airport and the car seats weren't the right size for my children. Also, the car itself wouldn't fit three car seats. We brought the car back a day early because we were so worried about missing our flight. I was disappointed that I had to pay £340 Euros for breakdown insurance. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by ANDREW JAMES DELANEY - 14 April 2025

" Service seemed good - but would be good to get a warning that the suppliers resent the third party sellers and will penalise the customer accordingly (through emg. cleaning fees on a clean car "

" Took more than one hour to collect the car. Extremely slow, despite it not being very busy and no explanation as to why we had to wait so long with a child and disabled person. Very hard sell on their own insurance despite me explaining I had my own insurance. Car was in bad condition with lots of bumps and scratches (so they are clearly not using the extortionate damage fees they received to actually repair the vehicle...!). Upon drop off I was charged €20 'cleaning fee' although the car was already clean and had only been driven on motorways - this felt like a hidden charge that was because I had booked through a third party. Completely unjustified and felt like a scam. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

FARO, PT - Reviewed by DAVID - 11 April 2025

" Easy to book with autoeurope "

" Good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAWN - 10 April 2025

" Maybe change supplier as seems price wasn't as good as suggested in the end. "

" We luckily turned up as the transfer vehicle was nearly full but others said they had waited ages. On arrival the collection of the car took an hour and was the slowest I've experienced. I videoed car as had lots of marks and scratches. As I had a 4 am drop off ( extra cost 30 euros ( which as the van was full to brim seemed excessive as clearly we all paid it) I was glad I had video as person checking tried to suggest a new scratch that I could prove was already there. In addition the tolls charge of 150 euros was excessive and more than the weeks hire especially if you were not on a lot of toll roads "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FARO, PT - Reviewed by PAUL VINCENT - 01 April 2025

" It was an absolutely horrendous experience. I've been renting cars in the Algarve for 35 years and never had such a bad experience. I don't expect you to do anything or respond to this feedback. "

" They told me my credit card wasn't allowed under the terms of their agreement with autoeurope and that I would have to pay for insurance (I already have my own insurance for rental cars abroad). It was late at night and I am a single parent to two children, who were travelling with me. I was in no position to argue. I did argue that the terms did not state what they were saying, in that the credit card needed a full name and not the initial of my first name. They then gave us a car with faulty breaks that was in very poor condition overall. I will never ever use them again. They also said I should have booked direct with them and not through Autoeurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LISBON, PT - Reviewed by LAL - 20 March 2025

" Useless service "

" Excellent "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CALLUM - 19 March 2025

" I feel scammed and would like this to be looked into "

" On arrival I was told I could not get the car for the price we had agreed so I was forced to pay an extra €210 for the rental plus €150 deposit which I have not received back "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by DAVID - 17 March 2025

" VERY DISSAPOINTED WITH THE WHOLE EXPERIENCE,I BOOKED THE CAR IN MY NAME BUT MY WIFE WAS THE ONLY CREDIT CARD THAT WE HAVE ,SO WE ENDED UP HAVING TO HIRE THE CAR AGAIN THROUGH KLASS WAGEN WHICH COST US ANOTHER £369 AND WE HAD ALREADY PAID A SIMILAR AMOUNT TO AUTO EUROPE WHEN I BOOKED IT ON LINE PRIOR TO OUR VISIT.SO NO I'M NOT A HAPPY CUSTOMER. "

" NO THANK YOU "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TONY - 06 March 2025

" for some reason it auto-populated my name as Tony and not Antonio as per my driving licence. They would not let me call you to amend the booked or rebook via auto europe and had to book it with them directly. So a cheap booking of £29 was now over £170! "

" for some reason it auto-populated my name as Tony and not Antonio as per my driving licence. They would not let me call you to amend the booked or rebook via auto europe and had to book it with them directly. So a cheap booking of £29 was now over £170! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by J - 01 March 2025

" Helpful, easy to use website. The price went down after I booked and rebooking at the lower price was easy. "

" The check in was an awful experience. He asked my 10 times if wanted the additional insurance (more than twice the cost of the car). He also warned me that a scratch would cost at least 600 euros. When I told him that I had supplemental insurance, he informed me that he had worked in insurance and no policy would cover the scratch. I did not buy the extra, had no issues at return, but the experience tarnished the rental company. Additionally, I rented a Seat Arona, and it was underpowered and the CO2 saver was dangerous. Would not recommend either the car or the company. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PORTO, PT - Reviewed by PEDRO - 27 February 2025

" Extremely disappointed. "

" I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. I received a car that reeked of smoke and requested a replacement, but no automatic vehicles were available. I had to settle for a manual car, which had cigarette burns on the seats, a damaged boot cover, and mismatched floor mats. For a nearly £4K deposit, the vehicle quality was disappointing. On the positive side, the staff was friendly and helpful, and the pick-up and drop-off process was extremely smooth. As a regular customer of Rent A Star and Tangerine, I decided to try Klass Wagen but wouldn't recommend it at all. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FARO, PT - Reviewed by NIGEL - 25 February 2025

" Car was only average which was disappointing "

" Car that we had had faulty wiper blades which made it impossible to drive in the rain. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by JARROD - 12 February 2025

" Terrible. Waste of time - felt like a con. Didn't accept car. "

" We did not pick up the car as it was plainly a con. They wanted us to pay 170 euro for insurance and then proceeded to outline each individual fee. The car was a wreck with dents, scratches and the tyre looked half flat. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by DIANA - 03 February 2025

" Easy to contact, quick answers. However, your number for Klass Wagen on the confirmation email is incorrect. The correct number is +351211451036 "

" The vehicle had damages at pick up but the advisor declined to come and see and note them and said for me to take pictures and present at drop off if I am questioned about anything. That is a backwards way to proceed. Also, they would not accept Amex, very inconvenient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by JOAO - 20 January 2025

" SO FAR AUTO EUROPE HAS PROVIDED OUR COMPANY WITH REALLY GOOD SERVICE. PROBABLY THIS HAS BEEN THE WORST EXPERIENCE SO FAR IN PORTUGAL OR SPAIN. "

" WHEN COLLECTING THE CAR IT WAS NOT EXPLAINED THE OPTIONS FOR INSURANCE. THE COUNTER STAFF SAID IT WAS MANDATORY TO PAY 300€ NOT REFUNDABLE FOR THE INSURANCE. THE CAR WAS RENTED WITH FULL COVERAGE WITH A DEPOSIT OF 3900€, THIS WAS NOT MENTIONED WHEN PICKING UP THE CAR. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FARO, PT - Reviewed by ANDREW - 10 January 2025

" Auto Europe perfect as usual. "

" Your counter staff was a bit annoying, quite pushy with the excess cover and clearly irritated with someone who had separate excess cover - I work in motor insurance and didn't appreciate the patronising approach to your selling technique. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANA - 09 January 2025

" I am writing to express my dissatisfaction with my recent car rental experience, which I booked through your platform. Data Privacy Concerns Upon picking up the vehicle, I was required to allow the rental company to take photographs of my ID card, passport, and driver's license (front and back). In my 16 years of renting cars, I have never encountered this practice. I understand that, according to applicable laws, car rental companies are not authorized to store such detailed personal information, especially in the form of photographs. Additionally, the company recorded all details of my credit card, despite having already processed payments via the multibank machine. I was in a position where I could not argue due to the late hour and limited alternatives, but I strongly object to this process. I would like to understand the justification for these actions, particularly if they were performed in compliance with your policies. I also request confirmation that these details and photographs will be securely deleted and not misused. Additional Charges I was charged €30 for picking up the car late due to a delayed flight. While I accept this charge, I called in advance to confirm if the €30 drop-off fee was included in the total price, and I was assured it was. However, I was still charged this amount, which I find unacceptable. Vehicle Condition Lastly, the car I was provided was in poor condition, with multiple scratches and an overall unsatisfactory appearance. luckly on the return they were ok with the check. I kindly request a detailed response addressing the above concerns, including: An explanation of the data collection practices and your company's role in these requirements. Assurance that my personal data and credit card details will be deleted securely and will not be used elsewhere. "

" As I was informed, the application used by Auto Europe company for processing reservations through AutoEurope requires the photos of documents (front and back) to be taken, even though other brokers do not have the same requirement. However, I would like to highlight that Klass Wagen customer policy does not explicitly mention the need for photographs to be taken, which raises questions about the transparency of your data collection practices. Specifically, I find it troubling that my personal documents (including my citizen's card, passport, and driver's license) were photographed and that sensitive details, such as the three-digit security code on my credit card, were also captured, even though payments were processed through the multibanco terminal, and there was no need for such sensitive data to be collected. This seems like an excessive and unnecessary practice, especially when considering that other brokers do not require such photos for the same service. Given that the customer policy you have in place does not mention the need for taking photographs of identification documents, I am left questioning the necessity and legality of this procedure under data protection laws (GDPR and local regulations). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

FARO, PT - Reviewed by MICHAEL - 07 January 2025

" On whole the experience would have been excellent if the clerk had refunded my mistaken payment at the time of booking. The car ended up being expensive and I believe he mislead me. "

" I did not need the addittional insurance as I have an independant annual policy for car hire excess charges which i normally use. I thought I was paying for toll charges and an extra driver. I realised the error when the assistant ask for the toll payment again. I said I thought i had paid it already and did not need the additional insurance. They said they could not refund this charge and we had to pay the toll. I would like confirmation why you could not refund the insurance charge prior to releasing the car ? "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 03 January 2025

" Please share my comments. "

" Only criticism was lack of communication advising where we were to be picked up from & indeed there was a shuttle service to take s to the hire vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREW - 15 December 2024

" Auto Europe were fine but they should do diligence on which companies they promote and have a say on the extortionate tolls charges that Klasswaggon steal from customers. "

" They had me waiting 30 mins for the car. On return it was slightly better. The car was well used shall we say. They charged 14 Euro's for going through 1 toll and they bill you after you get home so you cant do anything about it. Our receptionist told us that its about 70 cent to go through tolls, they ripped us off wouldnt use them every again. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 3

FARO, PT - Reviewed by MARIA - 08 December 2024

" Use you a lot of the time when I hire a car "

" They weren't happy with me because I had my own insurance. When I took the car back they didn't except my photo of a dent on the car so they are now holding over £2000.00 and I've heard nothing yet. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PORTO, PT - Reviewed by JOAQUIM - 13 November 2024

" Very poorly if your insurance it's not accepted by car rental provider then don't offer it, or choose better what companies you work with. The only good thing was I had no issues with driving the car, the staff when I brought back the car was very friendly and I did found your website to be good at saving me money "

" Twice I've use them this year. Both times issues with my credit card. First time worked after loads of attempts. This second time I've came prepared with alternative credit cards. Both times complain about foreign language on card machine didn't know what they were doing as wasn't either Portuguese or English. Paid for an extra insurance when book car on auto Europe but was told it was useless they didn't accept it and told me to take their insurance, but I refuse anyway. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by DEBORAH - 12 November 2024

" Drop off agent was pleasant. Return of high damage deposit of 3200 euros was refunded straight away but 150 euros for motorway tariff (not used) takes 2 to 3 weeks. "

" Pick up agent officious and patronising. Despite paying on line for higher level insurance still had hard sell and veiled "threats" Car clean inside but 47000 km Very scratched and dented but the advantage was any new damage (none) would not be obvious. Presumably previous damage was charged for but never rectified. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by STEPHEN - 12 November 2024

" I contacted you to complain and ask for a refund. Very unhelpful and no offer of payment, for a rental car I never received. "

" I never got my car! No pick up at the airport and no one answering the phone. Had to get a €10 taxi to them. After a couple of payments/deposit for possible road tolls and later pick up, card suddenly not able to pay deposit. They were desperate for me to make payment by debit card instead which means payment of €248 for insurance. I was unwilling to take the extra insurance out as I explained that I have annual cover as we use rental cars quite frequently due to ownership of an apartment on the Algarve. We ended up getting a Uber. I think it's a scam to make desperate tourists late at night pay extra. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by MILAN - 29 October 2024

" Na "

" Na "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GREG - 29 October 2024

" Nice people to deal with "

" It was not clear where to wait for the transfer from Faro airport to the Hire car depot but once I found the transfer bus it was all very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EION - 28 October 2024

" See above - good but could be better. "

" Overall we had a very good experience and we would hire from Klass Wagen again. However there were some issues that you need to resolve - No 'on-airport' facility or staff. No proper signage for arriving customers. Pre-ordered satnav was not available on arrival and when one was found it didn't work because 4 updates were missing....sloppy service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JULIEN - 27 October 2024

" So far I haven't heard back from AutoEurope about my refund, I am passing it onto my credit card company to get my money back as they do not seem to be at all interested in getting it back or even helping me after the appalling service I received from wagen "

" I arrived at wagen late, was met by a very efficient young woman who told me I'd need to pay a very large amount of money as a deposit or take out their insurance as what I had with AutoEuropa wold not cover me if there was any damage to the car, she informed me that I would be charged €500.00 for a flat tire plus €300.00 for a tow truck plus a call out fee and probably other fees. She asked for €170.00 for the toll box if I went on the toll roads , I told her I thought their fees were rather high and I was not a all happy to pay such hight fees and I would not take out their insurance, but as I needed the car I would would put it on my credit card and I did not appreciate the hard sell, she then told me she did not feel comfortable renting the car to me and she would cancel my booking, I explained I needed the car but she repeated that she didn't feel she could rent the car to me and would cancel my booking, that's when I gave up and said if that's how she felt then she should do it, at that point she told me I was being filmed and our conversation was being recorded by the cameras above her desk and in their office, I was shocked to hear that and I was not informed that this was taking place , I phoned AutoEurope as soon as I got out told them what had happened and rebooked a car with a reputable car company, I asked for my money back and was told they needed to talk to wagen and would phone me back but they never did and I am still waiting for my money back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ROBERT - 27 October 2024

" Not what we expected "

" Not the car we expected "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FARO, PT - Reviewed by ALASTAIR - 26 October 2024

" As above "

" Not happy at all with how manipulative the 'full cover/insurance' extra is, when it is not at all full! It doesn't cover a large amount of risk and is very deceptive. Then Klass Wagen tried to get me to pay around double what I had already paid, just to get the rest of the insurance. No individuals fault that I dealt with there, just the manipulative way you and they have chosen to run your businesses. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PORTO, PT - Reviewed by RONALD - 24 October 2024

" Ok. You get what you pay for. "

" Klass are a sub agent for auto Europe, so quality was not the best part. On arrival at airport we had to wait over an hour to be collected. Car hire was cheap. Staff at office were friendly and ok. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LISBON, PT - Reviewed by ARSENIO - 24 October 2024

" I have used Auto Europe company for 20 years and they are very good, no issues and always helpful. "

" This is the second time i'm using this company and never again, I'm Portuguese and go back to Portugal 6-8 times a year and always hire a car. I have car hire insurance which I pay for the whole year to cover any damege on hire cars, and with Klasswagem company, I was forced to take their insurance which cost 250 Euros because their staff were extremely pushy and said my insurance was not valid. I explained to the person serving me that I have hired a car with them about 3 months before and had no problem, but this guy would not relent and kept saying that things had changed last month and I had to pay. In the end, I paid very reluctantly as it was late at night and I was fed up of arguing with the guy. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 3

FARO, PT - Reviewed by GRAHAM - 24 October 2024

" When i purchase full; cover with a renter such as Auto Europe i expect it to be full "

" High pressure sales stating the full coverage that i took with Auto Europe was not indeed full & did not cover many things. Not at all likely to chose Klass Wagen again & it clouds my view of Auto Europe working with such partners "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FARO, PT - Reviewed by KARL - 14 October 2024

" The hire of the car became very expensive We had to pay €250 insurance and €150 deposit on the toll road sensor. "

" We was totally ripped off by needing to purchase another insurance policy at a cost of €250. After we bought the extra insurance from your website. We was told they did not accept the policy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FARO, PT - Reviewed by RICHARD - 14 October 2024

" exelent! "

" Every part of the process from paying (a very competitive rate) to the drop off at the end was easy and a pleasure. I will no doubt use your company again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 13 October 2024

" We feel they should have advised us about the extra costs we might be expected to pay. It was Klass that did the hard sell not Auto Europe. "

" When we arrived to collect the car we feel we were pressured into buying more insurance and the car ended up costing a lot more than we had budgeted for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by HAMISH - 09 October 2024

" It did the job, we did not need the insurance 'sales job' at the collection point! "

" Very slow at pick up, lots of unhappy customers. Clearly a lot of people were not aware of the very high deposit, we saw two groups leaving! "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by DAVID - 06 October 2024

" I have used Autoeurope for years now and can't fault the seevice "

" Although purchased insurance from autoeurope still pressured into purchasing in their own Did not budge "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SANDIVEN - 29 September 2024

" Need to put everything clear on the website about the prices as its not nice for the customer to come and find out about extra when u already paid online for everything. "

" The prices was not right and when ypu go to collect the car they add more money on top saying about insurance that need to pay but when I book I took everything that you were offering on the website. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by ADRIAN - 19 September 2024

" Easy to deal with "

" Very professional to deal with just wish they were based on the airport site "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANTONY - 18 September 2024

" I will never book with Klass Wagen ever again even if they are the lowest price of all cars and if they are the only car available. I would rather take an Uber than ever use Klass Wagen. It was a horrid experience. "

" The facilities are very poor with people having to wait outside while they process other customers. They seemed only interesting in selling extra insurance and not in processing clients quickly to their cars. The car I was allocated was in a very bad condition inside and outside. Scratches and dents and damage to the inside also. The power socket (cigarette lighter socket was not working so I could not plug in mu sat nav). Also the engine oil light kept coming on and the exhaust was blowing. The woman who was giving me the keys wanted me to sign for the damage without inspecting it. She became very angry and very defensive when I said I wanted to inspect the car and check that what was on the paperwork was correct. Very unpleasant experience indeed. Let me and my wife in a very distressed state. When we delivered the car we were directed to one building then another building and no one wanted to help us. Handing back the car took far too long making u slate for check in. They would not even help take us to the airport even though the shuttle was there, ready and empty. The whole experience was awful from start to finish. We will NEVER EVER rent from Klass Wagen again. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

PORTO, PT - Reviewed by STEPHEN - 17 September 2024

" reasonable, better dealing direct with car hire firms that are well established. Quicker easier pickup with them "

" Long wait to get vehicle "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ARVYDAS - 08 September 2024

" N/A "

" Pick up from airport wasn't best but driver did his best. Members of staff wasn't friendly at all. After 15-20 minutes of waiting time I have asked staff why it's so long. They did everything to make us wait longer. Worst service and experience. Returns was very fast and professional. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by MATTHEW - 30 August 2024

" We have used autoeurope many times and had no issues, this was the worst experience of any rental we've had and will make me not want to use either company again "

" Awful experience. Staff were rude & unhelpful, car was in awful condition, not fit/safe to drive. Staff pressured us into taking out their expensive insurance and confirmed that if we didn't we'd be charged for anything they could find on return. Collection area is nothing more than a tent on the side of a busy road in a horrible area. This company should not be a representative of AutoEurope "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by RICHARD - 25 August 2024

" Always waiting for an invoice after you get home . Really not exceptable. "

" IAM a frequent renter with your firm and after explaining I have my own car rental insurance which was dismissed out of hand asked to sign several places in a rush . Ended up charged 175 Euros not very happy when I have more time will post to my followers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by UPEN - 22 August 2024

" I am satisfied with the car hire for my holiday and would use them again. "

" I am quite pleased with klasswagen. The lady who helped me gave me the car I requested with Apple CarPlay. I am a little disappointed that prices have gone up for the hire and the insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GREGORY - 06 August 2024

" All good. We waited a bit on arrival but that was just because a few people were ahead of us. The car was great. Had a few mild bumps and scratches but nothing unexpected. Drop off was even more quick and easy. Klass Wagen were great overall. "

" The car hire from start to finish was straight forward, easy and pretty speedy. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOHN - 29 July 2024

" Auto Europe - great. I'd like some reassurance for future bookings on the premium insurance though - was made to feel like I'd wasted my money as any claims wouldn't have been covered - police reports would be requested etc. "

" All in all great - the only negative was the attempt to upsell their own insurance despite me already paying for premium insurance via auto Europe - I was told that this was a waste of money as any claims are made very difficult. This made me feel nervous about the £2k deposit hold, particularly when presented with the costs of repairs. Thankfully, no claims were needed and the car was returned in perfect condition. Apart from this, value for money was great (I am still waiting on the £150 deposit to be returned for the tolls which were not used), the shuttle drivers were slick and friendly and the hire car was in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DUNCAN - 25 July 2024

" I was at all happy with the experience I thought I had paid the correct amount with extra cover I did not expect to nearly double the bill otherwise I was responsible for virtually everything "

" After paying the extra insurance for this car I was amazed to be asked for another 311 euros because basically it cover me for absolutely nothing "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by FRANCISCO - 11 July 2024

" Terrible company "

" Didn't receive report of 41 marks on car then try to say we caused a mark that was there from the start, told us we should have bought their insurance cover they did not release the deposit money of £150 they said they would contact us 1 hour after leaving car they did not. The English bloke working there was shady and I didn't like his attitude I feel we are going to have to take company to court "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 2

LISBON, PT - Reviewed by BRYN - 07 July 2024

" As above. Awful, stressful "

" I had not taken the 'right' credit card, the one I had booked the car with. Some of the staff resolved this in the end but it cost £150 more. There were staff there who were the rudest and most unhelpful ever. Unbelievable that in a European capital you get treated that bad. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

LISBON, PT - Reviewed by PATRICK - 23 June 2024

" Persistant salesman tactics totry to get me to take out their insurance when I repeatedly said that I had my own policy. Car had tyre warning light on pick up. their air hose was broken so they just kicked the tyres and reset the tyre pressure monitor.I had to go to a garage to check the pressure. "

" Persistant salesman tactics totry to get me to take out their insurance when I repeatedly said that I had my own policy. Car had tyre warning light on pick up. their air hose was broken so they just kicked the tyres and reset the tyre pressure monitor.I had to go to a garage to check the pressure. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FARO, PT - Reviewed by MONTAGUE - 13 June 2024

" Auto Europe were good but NOT Klass Wagen "

" Picking up the car took 2.5hrs! There was no directions as to where to get the shuttle bus from and when we eventually found it there were not enough spaces on the next 2 buses so we ended up paying for an Uber. At the collection office, the "fast checkin" on the app did not work and when with the Klass Wagen rep, their system kept freezing so it took ages to complete all the documentation. The first day of our holiday was not great due to the long process. We landed at Faro at 12:35 and got to our Villa at 17:00! 2.5 of those hours spent at Klass Wagen! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FARO, PT - Reviewed by REBECCA - 12 June 2024

" The booking process with AutoEurope was fine and straightforward, price was competitive snd everything in advance of the hire went well. However, the car hire company experience was totally unacceptable and has really put me off booking through autoeurope again. I think you should reconsider working with this supplier. "

" Employees were initially pleasant but as soon as it came to discuss toll charges and insurance waivers they were inconsistent with what they were saying, offered "no choice" options, were overbearing and persistent, not taking no for an answer. After declining a product 3 times I had to pretend to check with my travel buddy because they weren't listening to me. When I explained i had taken an excess waiver through the booking site they told me it would not cover anything and that I'd been sold a defunct product, so we're insulting towards AutoEurope which was unwelvomed. They also made a sarcastic comment about the insurance right at the end which was extremely rude and completely unnecessary. During the process, they tried to rush me signing the paperwork. They also made threats about the insurance costs for damage and were doing it to all customers, as we were talking amongst ourselves because the service was so poor. This hire experience really put a dampener on my time away and meant I didn't travel as far afield in tye car as I had planned due to all the threats made about excess costs. I had no confidence in the process at all and that's not what I had paid for. I've hired cars in many countries across several continents and this experience was truely awful and by far the worst I've ever had. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 3

FARO, PT - Reviewed by MICHAEL - 09 June 2024

" Emilie should have a list of their charges but if not I can send you it again Best wishes to you all Mike "

" A very aggressive pick up where he took great delight in showing us the cost of every piece of damage. I sent Emilie the pages of charges for the various items of damage.......they were extortionate in proportion to what the damage would actually cost to repair. Most renters allow minor damage up to the size of a small coin but this company charge for even the most minor stone chip for example. A good rental price and a nice car but not worth the risk of renting due to the charges for damage. Your service is superb but I would respectfully advise taking them of your list of rental companies. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARY - 05 June 2024

" I had through you 2 class wagen cars booked for August you will see I have cancelled both. Was about to book another one for later this week gone elsewhere. The guy on hand over was very professional and got to say 99 percent of the time at Klass wagen was good this guy who done hand over was like a poor salesman who does not no when he goes to far and scares customers away from a company "

" Auto europe did not supply contact number for pick up tried 2 other numbers 0ne I had from previous hire with class waggen both numbers not working. Lucky some one had book direct with class wagen they book pick up at this time was 30 mins. Got to the depot was seen buy a chap. Who then went to try and scare the hell out of us so we would take his insurance, he got a bit edgy when we told him we had cover. Have hired must be 15 times through you at class wagen and 50 plus other companies with you never felt so on edge with a car hire. Took us to car said was all marks showing the went inside to try to sell his insurance to another customer. Car had damaged to front bumper and rear bumper and lots of other bits off damage I video all. Went back to tell the guy problems just ignored me as he was in full swing trying to scare the next customer you could see in his face "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by AEDAN - 25 May 2024

" This was my second time to use klass Wagen . The first time everything was great with no problems. This time was not and was very costly and an experience that I would never what to experience again. You should also not that I hire cars in Faro twice a year . This was the First Car Hire Bad experience. "

" Because of an F3 processing error on their credit card machine, I hade to pay €314.00 extra insurance. Note my annual insurance on a peugeot 308sw 1.6 diesel cost me €370.00 for a years cover both me and my wife . Nobody can tell me what an F 3 error is or what caused it. I would appreciate if Auto Europe could identify what an F3 error is as it cost me an additional €314.00. The staff were very professional and helpful. The reason that I scored them so low is because of the additional cost and because the car had a badly worn front passenger side front tyre. The car had 14,000 kilometers on it the tyer should not have been dangerously worn. The other 3 tyres were as one expect on a car with 14,000 kilometers. The last problem was that the petrol gauge would ont register a full tank. I hade to bring them to a petrol station to prove that the tank was full . the gauge was showing threequarters full?!!! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

FARO, PT - Reviewed by JAMES - 25 May 2024

" Simply never use Klass Wagen "

" I would certainly never use them again. They are a shocking company. I will keep it brief. Pick up at the airport was too slow I had to shout to the driver of the minibus to slow down as he accelerated to 140km in a 70 zone Waited about 30 minutes to see a representative at check in Had a massive hard sell by the guy to pay extras We were given an old car with loads of dents and scratches It took ages to take fotos of them The only half decent thing was the return went relatively smoothly "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LISBON, PT - Reviewed by MANUEL - 17 May 2024

" The car was supposed to be collect at 20:00 but by my mistake and unknowingly I put 08:00 . When I arrived to collect the car the staff was not available to supply the car and no cars was available . I pay the rental for 5 days , these car should be available any time on that day . No offer was given to and I had to hired the car from another company (Sixt ) really desaponte many thanks and looking forward for your response "

" The car was not available to collect "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by COLIN - 07 May 2024

" See above at 3. "

" I write to express my deep dissatisfaction with the service my wife and I received from Klass Wagen at Faro airport on 11 April 2024. Let me say at the outset that I am 77 years of age, a retired senior police officer and have experience of hiring cars in different parts of the world over many years. I am not easily flummoxed, but the rental agent salesman at Klass Wagen, Ahmed Khan, succeeded where others had tried and failed. After travelling since dawn we were tired and hot on arrival at Faro airport and were left waiting for over half an hour for a shuttle bus to Klass Wagen's premises miles away. I was herded into their dark office where a number of staff were dealing with customers at different desks. Our 'English Speaker' Mr Khan immediately put me under pressure to sign for their comprehensive insurance. I told him we had already taken out separate vehicle excess insurance in England and didn't need anything further. He told me their vehicles weren't insured, and actually showed me some small print on a form which said so. I told him that could not be right. He would not be deterred and bombarded me with various jottings of extras and costs and risks if I did not accept their terms. After forty minutes he had confused me so much, it had become unpleasant and I was conscious we had a long journey ahead so, against my better judgment I signed his tablet (with my finger!) several times. I told him we were spending four days, Thursday to Sunday, across the border in Spain, for which he wanted to charge me 15 euro per day. I showed him my copy of Auto Europe's reservation which stated 12.4 euro, which he begrudgingly accepted. I confirmed with him that I would thus be charged about 50 euro for the four days. I was taken aback with the further charge of being old. Four euros a day for being over 70 years of age, so another 40 euro to be added to the rapidly escalating total. I was charged a deposit of 150 euro for Via Verde tolls, which I understand. What I don't understand is why I was also charged a further 50 euro for something or other for which I would like an explanation please. The whole experience of picking up the hire car was so bad that we couldn't wait to get away and continue our journey into Spain. Some time later my phone pinged and when I was able to check it I saw an email contract from Klass Wagen, which was 12 full pages of close-typed print, detailing all the above charges, terms and conditions, with my fingernail signature appearing several times. Additionally, there had been a warning before I drove away that if the vehicle was returned in anything other than the condition I had collected it, ie, pristine, there would be a charge of 20 euro for cleaning it, rising to 50 euro if there was a muddy footprint in it! I couldn't believe what I was hearing and reading, nor could I believe I had foolishly signed all this without studying 'the small print that nobody reads', as Mr Khan put it. The stress of paying 302 euro for insurance I probably didn't need, together with being charged 124 euro as though I had spent 10 days in Spain, plus 40 euro for being over 70 and a mystery charge of 50 euro, marred what was supposed to have been a restful holiday. Throughout the 10 days I was conscious that the car was getting dirty and I was desperate to avoid any damage, however minor, that Klass Wagen could charge me for. Before we returned to their premises I did a Google search to find an automated car wash and paid 10 euro to have it washed. Such was my state of anxiety that we also valeted the inside ourselves, though clean, something we have NEVER had to do with a hire car. Ridiculous! On returning the car I asked the receiving agent, Akshay Sharma, why I had been charged 124 euro for four days in Spain. He shrugged, I asked to speak with the manager and he gestured to the office. I there spoke with Daniel, a manager, who informed me that Klass Wagen had no way of confirming how long their vehicles may be across the border and so charges the cross-border levy for the whole hire period. So much for trusting the hirer to be telling the truth! None of this implies criticism of Auto Europe directly, but there are two points I think you should make clearer in your documentation. Under your 'Additional Fees' section you highlight a Young Driver Surcharge of 4 euro a day, but I could find no reference to what Klass Wagen refer to as a Senior Driver Fee of 4 euro a day. Additionally, it should be emphasised that the Cross Border Fee of 12.40 (now 15) euro will be charged for the whole hire period, up to 150 euro, regardless of how many days are spent across a border. As you will by now have gathered, I have no intention of ever using Klass Wagen again and, judging by some of the reviews I have read about the company, neither will other customers who have had similar experiences to ours. I have not yet put a review of Auto Europe and Klass Wagen in the public domain. I await with interest your reply to my comments and questions with any explanation you may care to give. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FARO, PT - Reviewed by MICHAEL - 02 May 2024

" Took two payments as deposit. Had to ring credit card company. Tried to find any fault luckily I had all pictures . Then tried to blame me for all the issues with the bank. Lucky credit card has reported scam .. AVOID "

" Took two payments as deposit. Had to ring credit card company. Tried to find any fault luckily I had all pictures . Then tried to blame me for all the issues with the bank. Lucky credit card has reported scam .. AVOID "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LISBON, PT - Reviewed by MARK - 29 April 2024

" Everything was great, however the full damage waver that I had to pay on top of my full damage waiver at Klass wagen was a surprise.( not a nice surprise). Basically paid for 2 of them "

" Very smooth "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by PATRICK - 22 April 2024

" I have given my scoring based on the very poor service provided by kass wagen when I picked the car up "

" poor customer service provided when we picked the car up. Because of this I will not use Klass Wagen again as other rental agents would provide a better service "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 6

FARO, PT - Reviewed by JAMES - 19 April 2024

" Point 3 explains my experience which at the start of your holiday was not a welcomed extra charge for something I thought I had paid for. "

" Having paid Europe auto an extra £40 to upgrade my insurance cover when arriving to pick up my car I was told that this insurance was not recognised by Klass Wagen and that they were going to take £2250 on my credit car and on returning the car if they decided there was damage on the car scratches dents etc then they has these damages repaired and they would take this from the £2250. The chap explaining this said the could be 600, 700 euros or more. When I explained I had taken out the full insurance cover with Europe auto he said I would the have to reclaim this money from yourselves but without a police report he very much doubted you would pay this. I tried calling yourself at the time of this happening but got no reply. I was left with the decision that I believe I didn't take the insurance klass wages were offering which the chap said would cover scratches, dents etc or trust them not to take money from the £2250 without any evidence which could be 600, 700, 800 euros or more without really any come back as we would flying home and would have no redress to this action. The extra insurance I had to pay was £161.00. I feel this was a scam after paying yourselves £40 for full cover insurance which I believed would have been all the insurance that I needed. Definitely not happy and unless this is resolved in my favour I will definitely not be recommending you to friends and family and I wouldn't use you again. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LISBON, PT - Reviewed by JOSE - 13 April 2024

" 10/10 "

" As long as I can, I'll always hire from them. Augusto and Rafael were great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARTIN - 13 April 2024

" Please see my comments above. "

" Klasswagen refused to rent the car I paid for through AutoEurope because they said my credit card had to have my first name spelt out in full in addition to my surname. The correct initials were not sufficient and they blamed it on AutoEurope, saying that this is stated in your terms and conditions. I cannot find reference to this in your terms & conditions. Klasswagen then tried to sell me a separate, direct rental deal for the same car for a separate payment to them of €120 plus a security deposit of €150. I refused as I saw this as a scam. I have raised this complaint with you via the correct procedures on Wednesday 5th April and have heard nothing from you which I think says a lot about how little importance you put on your customers experience. Erynpoor from AutoEurope, potentially criminal from Klasswagen Faro Airport. Please respond to my complaint and request for a full refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by AMY - 10 April 2024

" Very poor the man was extremely rude and auto Europe refused to help us either "

" Not only did we lose all of the money from the booking we made, we also had to pay a further €240 for a car as our joint credit card had my husbands name on and the booking was in my name. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FARO, PT - Reviewed by JAMES - 06 April 2024

" . "

" On arrival the member of staff said a number of things to us. 1. That you could not hire a car for the price we paid..£57. 2. That we would not get priority if we broke down. 3. That we had to clean the car before returning to them. We had already told him that we had our own car hire yearly insurance but we were happy to leave the refundable deposit. 4. The operative made us feel extremely uncomfortable and insisted that we needed their insurance. We were made to feel as though we had no option so we reluctantly paid €239 in addition to £57 which we had already paid. The additional cost was much more expensive than the amount we could have paid if we'd paid for this initially, however we did not need it. We feel bitterly disappointed and upset that we were bludgeoned into paying for something we did not need but felt we had no option. We are familiar with hiring vehicles and have never experienced a situation like this ever before. As a consequence we will never us Klass wages again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LISBON, PT - Reviewed by MICHAEL - 05 March 2024

" An excellent experience looking at the overall cost. The counter staff were perhaps a little "pushy" selling extra insurance during the sign on procedure despite my saying that I had excess insurance from Auto Europe. However it was late at night. Pick up and delivery back to the terminals was outstanding while the return process was outstanding with a very polite gentleman waiting to take the car off our hands. Would definitely recommend "

" An excellent experience looking at the overall cost. The counter staff were perhaps a little "pushy" selling extra insurance during the sign on procedure despite my saying that I had excess insurance from Auto Europe. However it was late at night. Pick up and delivery back to the terminals was outstanding while the return process was outstanding with a very polite gentleman waiting to take the car off our hands. Would definitly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 03 March 2024

" See above "

" Autoeurope and Klass Wagen have a strange agreement re acceptability of credit cards that I have not been subject to before on any car hire deal. This in effect cost me an additional €400 before being given a car "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 2

PORTO, PT - Reviewed by JORGE LUIS - 18 January 2024

" I even request my refund of something I didn t use and I had a no. This is stilling "

" I have no car poor service I won't use anymore "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by IAN - 03 January 2024

" Yes - happy for my comments to be shared "

" The Experience was excellent. People at the depot were vert accommodating and professional and who recognised my need to have a speedy service due to picking up my disabled partner from the airport. Very pleased overall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MIGUEL - 19 December 2023

" Overall it was good. "

" It's a shame Klass Wagen does the same trick like every other rental company whereby if you don't want the block on your credit card you have to pay more than what was stipulated. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by RICARDO - 17 December 2023

" I always recomend Auto Europe to my friends. Is so easy to check the prices reserve and cancel if required. Keep up the good work "

" Will use again. All good apart from the waiting to be pick up when we arrived , we had to call for a shuttle and was over 30 minutes waiting. Apart from that was all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MOHAMMAD IMTIAZ - 14 December 2023

" It was a great experience with klass wagon extremely Satisfied especially staff dealing by saroosh and Robin Highly recommend "

" Extremely Satisfied it's a great service cooperative staff especially Mr Saroosh and Mr Robin dealt me well smoth pick up and drop off from airport Thanks gay's Highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 12 December 2023

" I have just received a penalty charge notice from EPC plc ref no 35117-99022902 for toll charges from 29/11/2019 and 20/11/2019 for 2.18 euros each for Olhao and Loule . It would have been a car I rented from you as I always use Auto Europe. Total invoice of 34.58 euros. What is all that about. Klass Valentine was brilliant "

" Brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 02 December 2023

" Auto Europe very good way to compare hire car prices. "

" Feeling of being blackmailed into taking out additional insurance. Base price was good but cost of insurance prohibitive. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NUNO - 30 November 2023

" Bom "

" Empregado muito respeitador "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 30 November 2023

" did what it said on the can "

" very pushy ....sell sell sell short of local knowledge when asked for directions "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by ANTONIO - 23 November 2023

" Very easier to book the car hire via Auto Europe. I would book again using Auto Europe but I would avoid Klass Wagen in Faro. "

" When I arrived there was a massive que and so I took a ticket for my turn to do the contract. However it was slow (over a hour waiting) so I asked one of the embers of staff to give an idea how long it would take. The answer was insulting and not appropriate, telling me if I wasn't happy I could get a taxi and leave. Not the way to treat their value customers with such a rude manner. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FARO, PT - Reviewed by STEVE - 20 November 2023

" On the whole I had a good experience with car rental-much easier when returning the car. "

" Advise given at pick-up good but took quite a bit of time to get away. Staff polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by HAZEL - 20 November 2023

" I hired a vw polo and the counter staff trued to give me a lesser vehicle. Complete con man "

" We were forced to purchase extra insurance, and as your company in not actually at the airport, we had no choice but to take the extra insurance - con artists "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FARO, PT - Reviewed by JEROEN - 19 November 2023

" Not nice "

" I arrived at the airport with a delay so instead of the 1100 am pick up I was at their office at 12.30. I agreed to pay extra for the toll road device. But was charged a extra 20 euros when I asked it was a late pick up charge in the middle of the day! I got angry and they removed the charge. Surely they can't do that inside opening hours? "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KALID - 19 November 2023

" Na "

" Na "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FERENC - 17 November 2023

" Booking was smooth, all necessary documents sent. "

" They keep trying to sell there own insurance soo hard. They made my pick up hard. It's an old trick to get more money from the costumers but serious rental companies are already realised it's just not worth doing it. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FARO, PT - Reviewed by STEPHEN - 14 November 2023

" Auto Europe is fine but Klass Wagen is not...the cheap rental fees are a con...no one can pick up a car without paying a large extra amount of unnecessary insurance....I was covered without this...please investigate Klass Wagen at Faro Airport Portugal....they are not running a car rental ...just a car insurance scam....again please look into how the conduct their corrupt business "

" Don't use them they conned everyone into extra insurance...I had already paid the extra amount yet I couldn't get the car with out forking out another 170euros...this happened to everyone picking up a car ...can you warn customers as far as I'm concerned it was a scam...they should refund my 170euros because this insurance wasn't needed as I paid extra already in my initial payment "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

FARO, PT - Reviewed by GARY - 14 November 2023

" See above "

" Unfortunately took to long to pick up 1 hour. Then they found out didnt have car in said we need to clean one lots of other cars in yard said be 20 mins then after 20mins we asked again said be another 20 mins we said thats no good then went and got a car the could hsve give us 30 mins before. Car was a upgrade but full of scatches and dents. Not the service i have had before or poor quality car. Drop of was good as normal "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by DEREK - 14 November 2023

" Auto Europe were very good to deal with, I would always consider using the service, but would be based on price. "

" Good experience was ruined with waiting because of staff upselling insurance to customers. Staff member also tried to upsell to me, even when I told him I was fully insured with an annual policy, wasting even more time. The wait could have been vastly reduced by not insisting that all customers take their additional, and in my case unnecessary insurance. Customers were feeling brow beaten and threatened by this approach. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREW - 13 November 2023

" Excellent customer experience. "

" Klass Wagen were efficient at pick up and drop off. Explained everything thoroughly and we received the vehicle that we were expecting. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DEBORAH - 10 November 2023

" Would recommend Klass Wagon - they provided a great car and an excellent service "

" Klass wagon were really helpful. The lady on arrival sorted our car out and was excellent, David also helped us on drop off day and was equally excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 08 November 2023

" No problems. "

" Very heavy hard sell to purchase their insurance. Was told it would take hours for breakdown truck to appear unless I had their cover. Then I was asked to sign the damage report without being shown the damage on the vehicle - I refused! The lady then stormed off and was replaced by a very nice man who completed the vehicle inspection. I've been with AE for many years, this was not a pleasant first experience of Class Wagen. It will be the last. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MATTHE - 04 November 2023

" i have tried to contact use about this as we never got the car as when we got there they wanted over £300 extra and said we would not get this back on return of the car so i have tried to contact as i would like a refund of the money i have already put in if i don't have a reply soon i will have no choice but to take it further "

" i have tried to contact use about this as we never got the car as when we got there they wanted over £300 extra and said we would not get this back on return of the car so i have tried to contact as i would like a refund of the money i have already put in if i don't have a reply soon i will have no choice but to take it further "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by GARY - 03 November 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DEEPAK - 02 November 2023

" With this kind of service I will use KW Lisbon again and will recommend it to others. "

" Pick up by KW from Lisbon Airport very efficient. Picking up the car process was slightly time consuming but still professional. However, the drop in process was super quick , efficient and professional. It was made special by the KW representative Mr Ghouri who was courteous, polite and a great customer service attitude. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOSEPH - 31 October 2023

" Overall, straight forward and experienced a great customer service. "

" Received a very genuine great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by ILONA - 31 October 2023

" On original booking we had paid different prices for slightly bigger car on one but ended up with the same size if not smaller car for one driver. Also had to wait a long time at the airport to be picked up. Had to phone to get assistance. When they did arrive no car seat was available for the children and told it would be an other 20 mins wait. This split the family up leaving half at the airport "

" Split me and my husband up so we couldn't discuss options. bullied you into paying for extra. Payed to got to Spain on original booking but was told we needed to pay €150 extra to do it. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

FARO, PT - Reviewed by GEORGE* - 31 October 2023

" Ok. "

" Car was full of dents. We checked oil at pick up and very low, no water in windscreen wash. Also checked tyre pressures as we always do, and they were extremely low. They should give the cars a safety check rather than just clean them for quick turnover. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 4

LISBON, PT - Reviewed by LEE - 30 October 2023

" Great value, great service, great staff, massive selection of vehicles "

" Rachel and Raphael made our experience at klass waggon very efficient and easy going. Great professional set up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LEE - 30 October 2023

" Overall excellent! Again, was quite slow collecting the car because of other customer not reading simple instructions "

" I was very impressed and the only problem I could see was customer turning up without the right cards and information "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 28 October 2023

" As above, but the return was efficient and the car was fine "

" At the check in the member of staff was very pushy about the insurance, indicating that if I didn't take their insurance then I only had my separate (essentially worthless) insurance. Auto Europe told me that damage or theft above the excess would be covered by Klass Wagen, so the staff member was strongly misleading me "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by NICK - 26 October 2023

" As above, even though I had extra insurance cover from "reduce my excess" this was poo pooed as totally inadequate! "

" Extremely pushy with additional insurance, basically suggesting that they will find scuffs , marks , scratches etc that you will be expected to pay for! Your left with the clear impression that it's BIG risk not to take the extra insurance. Suffice it to say that this almost triples the original hire rate. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 9

FARO, PT - Reviewed by ANTHONY - 26 October 2023

" Hard to decipher the quality of provider from the price "

" Pick up took an extremely long time, with no clear process or order to the transfer from airport to Klass Wagen. Didn't take Amex. Seemed more interested in upselling me the day insurance "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DONNA - 25 October 2023

" We've used Autoeurope for many years and we think you're great. My experience of Heather Reich in your Reservation Support team was superb. Unfortunately some of the suppliers that you use are not so great ... lesson learned that cheapest is not always best. "

" Unfair charges - sharp practice Child seats unsafe and poorly fitted "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by GEOFFREY - 22 October 2023

" A bit more specific detail about where to get the shuttle bus would have been good "

" Charming staff. A bit of a wait to pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by KAMRAN - 22 October 2023

" All in all , we paid more than expected and was disappointed "

" When we booked , it was meant to be fully comprehensive , but , we had to pay another £205 at CW , when we arrived at the airport , no one there to meet us , we had to ask airport staff to find the meeting point , waited 30 minutes , and was told by CW driver , he could not take all of us , just the driversw , so we took Uber to CW , waited another 45 minutes to pick up the car . Not good "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RICARDO MIGUEL LINCHO - 19 October 2023

" I will recomend as overall was a good service, but i will mention about the compulsery Via Verde device and extra €100 deposit for it. I supose this will be the safest way for you to make sure the portagens or scutes are paid for if customer pass by them. "

" Had to wait for sometime for the shuttle to pick is up from the Aeroport. Once at the place was fast and staff was friendly. But only at this point we been told that was mandatory to get the Via Verde device activated at a cost of €18.50 and leave a further deposit of €100 in case we use the Via Verde. For me if is mandatory to activate the device for via verde should be included iin all the quotes given. Also after returning the car we had to wait over 30 minutes for the shuttle to drop us to the Aeroport. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 19 October 2023

" Very satisfied "

" Very satisfied. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KEVIN - 19 October 2023

" None "

" Please refer to my email sent to 'reservations@autoeurope.co.uk' yesterday. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KENNETH - 18 October 2023

" Auto europe site was easy to book , but the end result was awful and expensive, and i will look into it "

" on arrival at the klass wagen office i was informed that i had booked a car with NO insurance, after a hour of explanation argument and not fully understanding i had to agree to pay an extra 195 Euros insurance policy. The lady informed me that i had a cheapdeal in the first place.In intend to check my original booking with auto europe "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LAUREN - 16 October 2023

" Overall good, as stated above - needs to be clearer what the insurance covers etc "

" Van too small for collection, and even though we were waiting first we got told to wait for the next mini van which was irritating. Very long queue at the collection depot - waited over an hour and nearly got queue jumped by the 2 ticket system (this part could be much better!) Also felt pressure to take the extra insurance which was double the cost that we paid for the rental in the first place - needs to be clearer what AutoEurope / Klass Wagen provide. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by SANDRA - 15 October 2023

" Ultimately it was disappointing due to the hidden cost of the hire "

" The car was lovely, the staff were friendly. I was very disappointed in the hidden cost of the hire. In the end the hire cost 3 x the advertised price. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by ORLANDO - 14 October 2023

" Overall their customer service sucks "

" Poor. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by MARTIN - 14 October 2023

" Will comment when 100.00 euros received! "

" Waiting for the refund of 100.00euros Deducted for Motorway tag - which was not used, ,Please chase up! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOHN - 09 October 2023

" Absolutely no problems "

" Perfect experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAT - 09 October 2023

" I look forward to your response to my experience of hiring through you "

" Complete con of a car hire company Despite paying for insurance through you they kept telling myself & the 2 others in my group who also hired cars through you. That we must buy their insurance at 108 euros for a 4day hire. 2 of us refused but unfortunately one driver paid the extra for their car Disgraceful & they did this to numerous others whilst we were in the office We had to wait in a que of over 20 people for the single minibus at the airport - with only 7 seats took 25 minutes each trip I managed to get a single seat on the 3rd time the minibus came around A wait of we'll over an hour Then the waiting at the pick up office Again over an hour whilst they pressurised each customer to buy their insurance- despite most having already purchased insurance I will never hire from these gangsters again & unlikely use auto Europe following this experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CHARLES - 09 October 2023

" Excellent experience. "

" It was above expectations. Staff were very pleasant and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 07 October 2023

" Auto Europe excellent as usual. Have used the company many many times with great service and prices always. Highly recommended. "

" Very high deposit (1900 Euro) and Toll deposit (100Euro) Pushy pickup staff trying far too hard to sell extra insurance at ridiculous extra cost. Damage charges super high (500 euro per mark) plus rental for time car is away being repaired. No breakdown cover unless extra insurance purchased. Car itself was very good but was nearly empty of fuel on pickup. Drop off staff were very good. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 07 October 2023

" I've always used Auto Europe and find them very competitive and their site is easy to navigate. "

" When I arrived at the airport it was not clear where I had to get the transfer bus to the depot, and the bus they use is a mini bus so had to wait my turn which was almost an hour. When I got to the depot there was a large group of people already waiting to pick up their car, I waited over an hour and a half before getting my car. Drop of on the other hand was quick and easy. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALISTAIR - 03 October 2023

" I have hired cars multiple times using auto europe. And never had a problem but in my opinion there is something extremely dodgy about klasswagen. When I contacted autoeurope they said they would give me a full refund but after 24 days I am still waiting "

" Auto Europe should remove these guys from their list. Firstly they tried to tell me I couldn't drive the car with only cdm and I would have to buy additional insurance. When I challenged this and pointed out that my contract says my credit card would be used to cover excess they got very defensive and said I didn't understand. When I pointed out I hire cars all the time in Portugal they accused me of getting aggressive and refused to give me a car. When I refused to leave till I got a car or a refund they threatened me with the police when I said get the police the backed down and claimed they had processed a refund to autoeurope and couldn't now give me a car I was therefore forced to get a taxi to my accommodation as autoeurope were not answering my call "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ANNE - 28 September 2023

" see above "

" Service and experience could be improved by adopting the fuel full to full, this would be much easier than the same level on rental. Very difficult to judge how much fuel to put in the car - always too much from mem. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GORDON - 26 September 2023

" very competitive rates and easy pick up and drop off process "

" Easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANTHONY - 24 September 2023

" overall very good "

" Further from airport than expected "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANGELA - 24 September 2023

" Always a good experience with auto Europe "

" Lovely car. Great service the only concern would be the waiting to be collected and returned to/from airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RAYMOND - 22 September 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 21 September 2023

" All very good "

" Very good. A bit pushy on the excess insurance. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOSE - 19 September 2023

" satisfied "

" satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MATTHEW - 16 September 2023

" Great service and collection and drop off was very easy. Just need better instructions on where to meet for the pick up "

" Great service. Only comment could be the arrival destination isn't as clear as it could be. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 15 September 2023

" Same as above "

" Counter staff at pick up were friendly and efficient Price of the vehicle was very good Car was not fully cleaned before handover The policy to not provide 24 hour recovery when not taking the excess cover is a bit strange (obvious sales trick to take the enhanced insurance cover, which is very expensive) There was a 15/20 minute wait for return of the vehicle. This is due to the absence of any counter staff at the returns desk. This isn't really acceptable considering drop off at an airport location with flights to catch. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 7

FARO, PT - Reviewed by JAMES BISPHAM - 12 September 2023

" Excellent company, good cars, efficient process - would use them again. "

" Very efficient and close to airport. Was waiting a long time for the initial collection, but that was more due to the amount of people rather than any issues with Klass Wagen staff . Might be helpful to have more staff working at peak times, if there are a lot of bookings to work through, but other than that it worked very well indeed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KENNETH - 11 September 2023

" Positive "

" Friendly efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LIAM - 11 September 2023

" see above "

" Scam company - extremely long queues at the check in desk due to every customer complaining because they forced us to pay an extra EUR215 for their 'insurance' or threatened to hold EUR3,000 on our credit card for 3 months if any damage including a tiny scratch is made on the vehicle. They also did not provide us with the correct size of car we had paid for. We paid for a VW T-Roc and they provided us with an Opal Mokka which has a much smaller boot size and we couldn't fit all of our luggage inside the boot (two large and one small suitcase). It only fit the two large. They insisted it was the same category of car but how can it be? Scam artists "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

FARO, PT - Reviewed by CHRISTOPHER - 05 September 2023

" As above. "

" Value is marked down because of the excessive costs due to me not having a permitted credit card. Yes, it's in the T&Cs but when you're busy and trying to organise loads of stuff for your holiday then things get overlooked. Feel that companies could be a little pragmatic and accommodating about such things - to say that AutoEurope insists on the use of Visa/Mastercard at time of pick-up when you accept AmEx for a car hire payment is a nonsense. Also, when I present the car hire firm with both evidence of pre-purchased excess insurance and that the necessary funds are available on a debit card, I feel that the premise for the security block is somewhat negated and to have to make an additional payment far in excess of the original booking is wholly disproportionate. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RIKESH - 02 September 2023

" very friendly staff "

" very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by UPEN - 31 August 2023

" Happy with the pick and drop off service as well. I was helped by Jose Neto who checked my car and arranged for me to go back to the airport. "

" Very happy with the car. No issues while driving it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GASPAR - 27 August 2023

" Good service from car rental "

" No Instructions on paperwork on where to catch mini bus to car rental,or name of company bus "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GEMMA - 27 August 2023

" Overall not a good experience. I am surprised they have worked with Klass Wagan who are essentially running a scam. "

" The Klass Wagen representative was rude, aggressive, extremely manipulative and tried to take advantage of the fact we were two young girls hiring a car. He tried to pressure us into getting the extraordinarily expensive Klass Wagen insurance as the insurance that I had purchased through auto europe apparently did not cover small dings etc (which we would be liable for). I explained that it was okay as we have third party insurance for this. He proceeded to get very angry, intimidating and was pushing a card machine at me in an aggressive manner - he tried everything he could to try and distress and confuse me into purchasing their insurance, repeatedly mentioning police reports, and trying to claim that my third party insurance wasn't valid. He got even more angry when I became distressed and phoned my lawyer for advice. He walked away and we could over hear him going through the same process of hassling another customer trying to make him pay for the extra insurance. Extremely unprofessional and threatening environment was made by this individual which I assume is due to the company offering commission for up-selling to their insurance. Avoid this company at all costs - it simple isn't worth it - they are running a sophisticated scheme to take as much money from customers as possible. Regardless of this, the car they provided only had 1/4 of a tank of petrol despite us being told it would have a half tank, and the car itself was in terrible condition - absolutely covered in dents and scratches. Save yourself the hassle and expense and go with a different company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FARO, PT - Reviewed by MICHAEL - 22 August 2023

" Extra insurance option I took was worthless as did not cover the full excess. I ended up having to take further insurance from Klass Wagen for €150. Poor pick up details supplied on voucher. Staff member I called was unable to tell me where to find the shuttle service. "

" Unclear from Voucher where shuttle service departed from at the airport - the manager informed us this was an Auto Europe issue for not supplying the details they provided. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DIANNE - 22 August 2023

" Very good "

" Found it a very positive experience and will definitely book with this company again. The only thing outstanding is we returned the car with a lot more petrol than on collection and we were promised some recompense? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by THOMAS - 18 August 2023

" All good with AutoEuropeand the booking. Thanks "

" Good service and car in fair condition, but with lots of marks on it. At collection i was made to feel really uncomfortable and put under pressure to purchase additional insurance over and above the additional insurance I paid for when booking. I found this really unpleasant. Otherwise ok. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by JAMES - 18 August 2023

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROSE - 17 August 2023

" Nice staff, very polite and friendly. The pick up and drop off driver also very nice and helpful. Good car in good condition. Everything went smoothly and I would definitely use them again. "

" Very good, very nice staff. They obviously asked about buying added insurance however did not give it the hard sell which I liked because I have had this many times with other rental companies who push with warnings of huge excess and risk scenarios. The staff at Klass Wagon did not do this and were very nice and complimentary when the car was returned to them in good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANNE - 16 August 2023

" Great experience - would definitely use again "

" Yousef, who handled the collection of the vehicle was super efficient & friendly. Made sure we were looked after. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 15 August 2023

" Overall an easy process from booking to collection/drop-off. "

" Friendly service and far better than other rental companies I have used. Car was clean and in good condition. Easy collection and drop-off, only a slight delay with transfer back to the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by RYAN - 15 August 2023

" I would highly recommend using these guys. Service was top notch "

" It was a great pleasure dealing with these guys. Very quick and efficient service throughout. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ADRIAN - 13 August 2023

" See above. "

" Disgusting people at Klasswagon. Poor transfer only option was for 10 year old on lap with it being late 30 degrees. Long wait for bus, followed by 45 minutes more in the blazing heat at the depot. Eventually through and then forced sell of lots of things, made the whole thing very intimidating and felt taken advantage of. Tried to give me a much smaller car than paid for. Got a T Roc eventually (made me and my kids wait longer) which was not big enough to carry luggage. Kids squashed but left after 2 hours of lost holiday by rude, unacceptable people. They blamed things on your company and then said any disagreement I had to take up with you both. You are in business together (broker and provider) yet the customer is the go between according to them. Ruined my holiday, made my partner and kids cry and are not very nice people at all. Poor service (bus and deport). My advice is don't do business ever with these people. I was not alone in these views, others there felt the same. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LISBON, PT - Reviewed by DAVID - 10 August 2023

" I shall never use Klass Wagen ever again. "

" DO NOT USE KLASS WAGEN. EVER. As always, I rented a car through AutoEurope with full cover for my own protection. But on collection of the car I was informed that my Credit Card was not suitable and was coerced into also purchasing their 'no risk warranty' - which was more expensive than the original hire. The car came with a device for paying to use the motorway, which I used twice (around €5 each time) - yet they invoiced me for almost €70. If Klass Wagen are your only option, I would recommend a taxi. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by DION - 08 August 2023

" Auto Europe are great but I would not use Klass Wagen again. "

" 1. The Shuttle bus pick up was not signposted at the airport 2. We could not reach the contact number to get help - it was fortunate we spotted a shuttle bus and managed to make our way over. 3. The car collection process took over an hour after the shuttle bus arrived. (Kids and Partner had to sit outside on plastic chairs in the heat. 4. Once at the desk there was some severe pressure selling by the consultants to buy further insurance - quoted a further £200 on top of the £150 i had already paid to Auto Europe to remove the threat of them keeping my 2600 Euro reserve on the credit card. I resisted and took my chances as I am very careful. 5. Car was in good condition 6. Return process uneventful 7. No Damage to the car and I have not lost my 2600euro reserved against my Card 8. Ultimately worked out okay but the initial contact was not pleasant "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by PAUL - 06 August 2023

" Overall a very good experience with Klass Wagon. Thanks to the staff. "

" Great value for money, car was good but no water in washers and rear wiper missing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by KATHLEEN - 05 August 2023

" It was not clear from the information we received that the rental car office was off site and we received no information that we had to catch a pick up bus to take us to the office. As a result we were delayed by approximatley an hour "

" Pick up was very slow and we were not happy with the attempt to sell us excess insurance when we had an annual excess policy "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEVE - 02 August 2023

" Having to wait 30 days for my deposit back "

" I was not happy to spend &181 extra because I did not have a credit card "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

FARO, PT - Reviewed by PATRICK - 01 August 2023

" NA "

" took ages to get the car car too small charged way to much for kids seats which didn't even fit in the car "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 7

FARO, PT - Reviewed by GARY - 31 July 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by AIMEE - 31 July 2023

" It wasn't clear from the pick-up instructions that this was a shuttle. It also wasn't clear in the confirmation that the hire company was Klass Wagen - I thought it was Auto Europe and looked for your airport location The shuttle from the airport took a very long time so there was lots of waiting. I wouldn't have booked a car that wasn't located at the airport if I had known. I was also made to pay €50 on collection for the car - more than twice the cost of the rental as a damage waiver. I believed I had added this to my original booking. It ended up being a complete rip-off and my £22 car cost £72. "

" It wasn't clear from the pick-up instructions that this was a shuttle. It also wasn't clear in the confirmation that the hire company was Klass Wagen - I thought it was Auto Europe and looked for your airport location The shuttle from the airport took a very long time so there was lots of waiting. I wouldn't have booked a car that wasn't located at the airport if I had known. I was also made to pay €50 on collection for the car - more than twice the cost of the rental as a damage waiver. I believed I had added this to my original booking. It ended up being a complete rip-off and my £22 car cost £72. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FARO, PT - Reviewed by GARY - 24 July 2023

" Good "

" Good this person spent to much time trying to sell extras you close your ears in the end "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by EDUARDO - 24 July 2023

" Auto Europe website was ok, though it was a bit unclear where to pick up the car from, as there was no instructions about the dealer being outside of the airport and me needed to wait for a service of theirs to pick me up. I had to call them up on my phone to get instructions about this. Next time it might be better to just get one of the dealers at the airport directly. "

" I was not accepted my credit card because it was not physical. In the terms and conditions it does not state that the card needs to be physical, just that the customer must know the PIN number. The credit card numbers can be introduced in the machine when the magnetic band is not working, so this would have been a possibility. I explained this to the counter staff - he refused. The only solution that was provided (besides not renting the car, which was not an option for me given the time), was to pay the full insurance which I didn't need to as I was already fully covered by my card. I felt extorted to get the full insurance from the company, when there was no need. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MANUEL - 20 July 2023

" Fantastic. "

" Great friendly staff. Keep it up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STUART - 10 July 2023

" Good service "

" Great staff, car in excellent condition "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FREDA - 09 July 2023

" Good car higher company with competitive prices. Would use them again "

" It was a very busy time for the rental company as there was a festival going on so it did take a long time for my car to be ready to pick up and the car did have a lot of scratches and dents to begin with but after that everything was fine. The car drives well and we had a much quicker drop off. All the staff were lovely and so would definitely recommend "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FARO, PT - Reviewed by MICHAEL - 05 July 2023

" Worst car hire experience in many years, they were terrible. Picked the car up and it had over 50 defects on it, on return they tried to say I have caused a problem with the door and I had to produce photos and time stamp. Given there were 50 + defects we could not photo everyone, when challenged they said I should have asked to see it in the light and taken photos of everything. All in all a really unpleasant experience, on bus to airport were also trying this with other people. Do not hire of this Company. Location layout is a nightmare, waited over 50 mins at pick up. "

" Staff were dire and unhelpful. Worst car hire experience in many years, they were terrible. Picked the car up and it had over 50 defects on it, on return they tried to say I have caused a problem with the door and I had to produce photos and time stamp. Given there were 50 + defects we could not photo everyone, when challenged they said I should have asked to see it in the light and taken photos of everything. All in all a really unpleasant experience, on bus to airport were also trying this with other people. Do not hire of this Company. Location layout is a nightmare, waited over 50 mins at pick up. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

FARO, PT - Reviewed by THOMAS - 03 July 2023

" Absolutely no problem in recommending this company. We had a very good experience with them "

" Really impressed with Klass Wagen. Car was in excellent condition and comfortable to drive. Drop off was super efficient and the free transfer to the airport was especially helpful. Really good customer service and would have no hesitation to recommend anyone to use. When we return to the Algarve, no doubt will be very happy to use Klass Wagen again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 29 June 2023

" Klass Wagon process is very long and unnecessart, the cars are not great quality either - would not use again "

" The first vehichle they gave us has tape holding the front windscreen in - we declined the car, the next had many bumps / knocks and collected a 10 pm in a very dark yard where it is not possible to inspect the vehicle properly. At drop off they advised that everything was fine - full to full and no more damage, I asked for a reciept and confirmation of the refunds, it will be on you email in 1 hour ... well thats after I have left and not sure its arrived - nervously watching my credit card for the refund ! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

LISBON, PT - Reviewed by FRANCISCO - 29 June 2023

" Not very good, rude staff. You pay or get out. Not many options. If the car has scratches need to be very careful. "

" Excess insurance waiver Too expensive, did not accept my credit card because was 2 months left on expired date, rental was only 5 days, was forced to buy expensive insurance. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BARBARA - 28 June 2023

" As above "

" The only issue was the lengthy delay in being collected from airport in arrival and taken to office. Insufficient staff to meet demand. Driver was helpful and explained issues - otherwise could not fault service. New car - a pleasure to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by OSKAR - 28 June 2023

" CRAP "

" THIEVS FORCING CUSTOMERS TO BUY INSURANCE PLUS TERRIBLY LONG WAITING TIME. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALBERT THOMAS - 23 June 2023

" Unfortunately due to the performance of Klass Wagen I cannot recommend auto Europe in the slightest. "

" Pick up from and drop off to the airport was a mess. Only using one small van (7seats) for dozens of passengers is a joke! This often meant groups getting split up which can and does cause distress. In my group of 4 I was taken first to the facility to start the paperwork and was promised that my girlfriend and 2 sisters would be brought in the next shuttle (as families that have been separated are given priority). After 3 shuttles back and forth I was advised that the driver was too busy and he wasn't sure when he would have space to bring them to the facility so I would have to drive to the airport and pick them up myself. This was over a hour after I was first picked up and was at midnight. Driver (who I appreciate is rushed off his feet) I feel tries to do what he thinks is "right" but quite frankly is out of his depth and only adds to the shambles of the process. My group had to wait well over 30 minutes after returning the car to then get in the van to the airport. We were not the only ones. When I asked if another member of staff can use the second van to shuttle people to the airport this was shut down because "sorry people are away for lunch and we don't have the staff" despite multiple staff members (not the gentlemen washing the cars) walking around aimlessly chatting or sitting around on their phones doing nothing as there were no customers picking up cars at that point, only dropping off. The staff at the facility will try to oversell and take advantage by pushing additional cover, add ons etc and use a combination of fear tactics and fast talking to intimidate and pressure people into making decisions. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

FARO, PT - Reviewed by JOSE - 20 June 2023

" Like all way easy to book and all clear. "

" All good but a little slow on the checking and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PEDRO - 20 June 2023

" I'd love to be contacted about this hiring by phone "

" The counter person use aggressive and harassment tactics a d false declarations to persuade me to buy insurance. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LISBON, PT - Reviewed by DAVID - 12 June 2023

" The very aggressive approach on insurance overshadowed our holiday. We would absolutely never use that company again "

" Very hard sell on insurance which we didn't take. They in effect said not having their insurance would mean we would have trouble when we dropped off. Which we did - a tiny chip on the windshield which they spotted but we had not noticed - on a car that had 71 previously logged blemishes. They have charged us nearly £700. It feels extremely unfair and not very honest. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LISBON, PT - Reviewed by NICOLAS - 11 June 2023