La Rochelle is a French city on the southern French coast. With strong links to the sea, its main trade has been fishing since the 12th Century. Its harbour is composed of beautiful buildings with a fort standing at its entrance. Much of the old town attracts thousands of visitors yearly, many arriving at the local La Rochelle Airport and heading straight into the old quarters to enjoy its numerous bars, coffee houses and shopping opportunities. A picturesque city, with timbered medieval and Renaissance era architecture, La Rochelle will surely leave a positive lasting impression.
With a global presence, Auto Europe is well poised to provide you great quotations, discounts and an excellent service. Through our trusted partners, we also provide luxury car hire and motorhome hire, along with our standard car hire. For those that require, we also offer a convenient transfer service. Placing a reservation is easy and quick via our online booking system. Read the following car hire reviews in La Rochelle to see what others have thought of our service in the city. From convenient locations, to a large vehicle fleet, you’re sure to find the right solution for your trip.
" Would recommend both auto Europe and Europe. "
" The staff were very helpful and changed the car originally offered due to my size. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" After being let donmwn by another company. The employee was helpful and understanding. Absolutely excellent service from start to finish. Will use again definitely and recommend to others "
" Friendly HelpFul Understanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything is as it should be, will definitely use EUROPCAR again. "
" Efficiently run and helpful staff, easy collection and easy drop off, my deposit was refunded virtually immediately on returning the car, very happy customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very friendly staff during car pick up and drop off. Everything went really smoothly and didn't take more than a few minutes "
" Not quite as convenient for car pick up as it used to be but it's only 2-3 minutes to cross the bridge to the car park ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful, thank you for speaking English "
" A little confusion after drop off, no one at the booking counter, keys left in box, several phone calls the next day to find the car but resolved. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Excellent service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" due to a dealy on our easyjet flight in La Rochelle, I was charged a late Pick-up fee of 90 euro although this was not explained properly and was told I cpould claim it back regarding all info sent it was clear that the office was open til 10pm on saturday "
" due to a delly on our easyjet flight in La Rochelle, I was charged a late Pick-up fee of 90 euro although this was not explained properly and was told I could claim it back regarding all info sent it was clear that the office was open til 10pm on saturday see below information Drop-off information Rental Company: HERTZ LA ROCHELLE AIRPORT ** FLIGHT NUMBER MANDATORY** RUE DU JURA Tel: 33 546 009 327 Fax: 33 546 414 636 OPEN Mondays 10:30 AM-11:30 AM, 04:00 PM-06:30 PM OPEN Tuesdays 07:00 AM-03:00 PM, 04:00 PM-07:00 PM OPEN Wednesdays 10:30 AM-02:30 PM, 03:30 PM-08:00 PM OPEN Thursdays 10:30 AM-11:30 AM, 02:30 PM-08:00 PM OPEN Fridays 10:30 AM-01:00 PM, 03:00 PM-05:30 PM OPEN Saturdays 09:00 AM-10:00 PM OPEN Sundays 11:00 AM-12:30 PM, 04:00 PM-05:30 PM OPEN Sundays 09:30 PM-10:30 P "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" great will definitely use again "
" very easy. very helpful staff on arrival despite it being very busy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall 5/10 "
" The car park is quite a walk away and hard find your way out to your destination.If it's raining your soaked by the time you find your vehicle "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" I asked for 2 child seats which wasn't communicated to Avis - they were happy to provide them with no fuss though "
" Really helpful staff - provided me with 2 child seats even though AutoEurope didn't put this on the ticket (apparently) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No complaints "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good straight forward "
" Good service from auto Europe from whom l have hired cars for longer than l care to remember "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Effective and efficient reservation process. Ability to cancel and rebook following significant price change most helpful. "
" Vehicle received with multiple small paintwork issues. Hit with charge for "new" minor damage (two scratches) One was clearly visible (and photographed) at time of collection. The other did not show on return final photo. Currently undertaking dispute process. Would not recommend Hertz. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Will be booking again "
" Excellent service from Avis agent and a very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best value, and great car. "
" Great service, will use again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" A good experience - thank you. "
" Worked out as expected/promised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service always, easy collection and return. Polite, friendly and helpful staff. Thanks again "
" Great efficient service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was delighted with the overall experience. Only negative was that the cost of hire was higher than I thought it would be. "
" Very efficient from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Made traveling around France very easy "
" The service provided was clearly communicated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very nice vehicle, seemed a little under powered "
" Car damaged on collect and dirty outside "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" you need to improve your processes to make sure that when a vehicle is damaged the right person is "blamed" and asked to pay. "
" When we picked up the car, there was damage to the left hand side. We took a photo and showed it to the counter staff before we drove away. He marked the damage on the documentation we had. The vehicle was returned on time full of petrol as requested, so we followed all the requirements. However, I then received an email demanding payment for the damage done to the car - the photos provided showed the damage that I had told them about before taking the car. I had a number of email exchanges before the matter was dropped. No apology. You need to make sure that your processes for recording damage are improved. Whilst the holiday was relaxing, having to deal with this when I came back, wasn't "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Easy booking. "
" Easy pick-up and easy return. Price quite high compared to previous years. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" On returning the car after the agent checked the car over she very kindly ran us back to the Airport Terminal with our cases. Being seniors a good result. "
" there were a fair number of folks queueing and we had a good 30 mins wait however for our patience we got upgraded to a BMW series 1 automatic. As we have an automatic ourselves it made the driving experience so much easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient "
" Very efficient service - there was a slight problem with the terminal for the card payment but it did not effect the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy,excellent service "
" Great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" As usual, ease of collection and drop off, clean car and excellent customer care, polite, efficient, friendly and helpful. All good, many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above not happy at all. "
" To say i'm dissatisfied is putting it mildly. The flight was 30mins late which Europcar informed me there would be a 50euro charge for picking the car up late. I asked to see in writing the charge and was shown a document stating late charge of 30 euros and 24hr service charge of 80 euros, I then asked the question where the 50euros came from and was told that was the price/charge. On leaving the desk I then found out that not all the passengers were charged the late overpriced fee. The fact that I was charged is discrimination. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Easy to book "
" Positive from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe provided a great deal and all correspondence was clear and precise. On the occasion I had to speak to a member of staff they were excellent . Highly recommended "
" First class experience all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy process "
" very easy process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above! "
" My only quibble was with the drop-off. There was nobody at the Eurocar desk - we were told to park the car and leave the keys in a secure box. I would have preferred someone there to check the car over, with me present, to confirm that there was no damage to the car. Apart from that, everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Good overall experience "
" Would have been useful for the car seat that we'd pre-booked to have already been fitted. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking process was great, we picked the car up quickly. The counter staff were helpful when picking the car up but brushed off my complaint about the condition of the car which was terrible. If I could have seen the car better before we drove away I would have refused to take it. "
" We had paid for a fiat 500 which is what we got, the condition of the car was dreadful, we were told when collecting the car there were some scratches on the side of the vehicle when we went out to the car the light was bad so you couldn't really see them, the car inside was dirty and the dash was all scratched. In the light of day the scratches on the outside were not scratches but a massive dent that ran the whole way down the passenger side which looked like the car has been ran off the road! I brought this up with the counter staff who brushed it off! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Very helpful staff and great experience "
" Very helpful staff and great experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Could do with a slightly "larger" sign directing to the car hire (the sign was big but not the writing for old fogies like us)! "
" The pick up was quick and easy,, likewise the drop off. The young man was very welcoming and efficient. I enjoyed the car, Ford Eco sport, and found it very easy and comfortable to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe were excellent in all aspects of the booking, except when it came to to the issue of arranging for a 7pm pick up - my arrival time had been documented wrongly, so this information produced a last minute panic. Telephone calls were answered promptly and emails responded to speedily. I would particularly like to thank mr adrian pitt for his help. Unfortunately, the car was damaged whilst parked, so I am in the process of claiming for the costs incurred and very much hope Auto Refund will be as efficient "
" From my experience at la Rochelle airport: Having ordered a car, I was later informed by Auto Europe that the office would close at 7pm on Saturday and not open again until Monday. With a flight landing at 18.40, I then had to contact both Auto Europe and the desk in France, to be assured of the situation - I was asked to pay 30euros to ensure a member of staff was there. On arrival at Europcar, there were other people collecting cars who had not gone through this experience. The handover wait was slow andconsisted of being given a key and directions to the car, as well as being asked to sign papers which were not explained thoroughly.The "compact car" that I had requested for driving in rural France, was a high spec Lexus Hybrid Sports edition - I had never had experience of such a car, was unaware of how the ignition worked or where to find the handbrake pedal - twice I had to request assistance. The manual was in French and a self charging hybrid car, was fraught with complication if one did not understand the mechanics that operate it! I would have expected someone to take a few minutes to check the driver's knowledge and explain these procedures, before allowing the car to leave the car park. I am a very experienced driver with a good record but there was a lot to learn with this car. All of this meant it took an hour to leave the car hire depot, with a two hour drive ahead of us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Always good service with auto Europe "
" Excellent friendly service. Free upgrade to 7 seater much appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Annoid as we had to pay a €30.00 penalty for being 10 minutes late - this was deemed after hours! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Made for a happy and relaxedholiday "
" The car supplied was excellent value as was the servicek "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Mediocre service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" All good "
" Helpful staff at LRH "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking process. Received slightly superior car to that ordered (at no extra cost). Would certainly use Sixt again booked through Auto Europe. "
" Prompt and efficient service. Vehicle had a scratch which was not picked-up on pre-hire inspection so I had to get it recorded prior to departure, this caused a minor delay but was handled courteously. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Europcar staff at airport pickup were not aware that I had purchased car hire excess insurance, this should be communicated to them at time of booking or before pickup "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" painful call process, that takes you through an automated process, but once through to a person, very helpful. "
" This car hire was never taken up, due to delayed flight on ryanair.. we contacted autoeuropa immediately on the 26/6/18, and arranged another booking, but we are still waiting for a full refund under force majure since 26/6/18!!!??? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" as above "
" Generally very pleased with the service - the car could have been cleaner though. There was no warning triangle in the boot - or breathalyser - I think that's against the law in France - if worried about theft or no return - have the customers pay a deposit like they pay on the car itself!! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" See above "
" The reason for the score of 6 was due to Europcar charging a penalty of 30 euros as we arrived late. When I booked the car our flight was due to arrive at 18.25 allowing for customs clearance and bags we would have made the desk before 19.00. Our flight was delayed and I was at the pick up desk at 19.30 in a queue and not seen until 19.50 I along with 6 other customers were charged the 30 euros fee. When I enquired the desk clerk said he always stayed until the Flybe flight arrived. There was no indication when booking that there would be a late fee even though we were minutes late. The Europcar desk clerk said on Saturday they finished at 18.00 which conflicts with the Auto europe voucher "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The experience was fine. "
" When we picked up the vehicle it was pretty straight forward. The car was fine except it hadn't been washed. When returning the vehicle we could not get to staff at the counter because it was so busy, so we drop the keys in the outside drop key boxes. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
" See above: "
" When we arrived to collect our car at La Rochelle, we were told that you had run our of cars! My husband had to travel to An alternative sixth place to get a car whilst I tried to keep our 4 yr old twins busy at the airport! Next, there weren't any appropriate seats available..unbelievable! Not a good experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Fine "
" Bigger than we had asked for at no extra cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The whole process was very easy and stress free in both pick up and drop off. Thank you. "
" The whole process was very easy and stress free in both pick up and drop off. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All very good "
" Very nice nearly new fiat 500 convertible car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good except the deposit where you always seem to get less back. It's just not right. "
" Good staff in Later Rochelle. Not good that you don't get your deposit back in full - always seem to loose £12- £15 .It can't always be the exchange rate so who is getting it? I'm sure you'll not bother replying . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Same as above "
" Really nice, helpful staff and we were in and out in about 10 minutes. Will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Your representative , Michael was extremely helpful. I would use this company again. "
" Bit confusing when we arrived as the Car Hire centre at La Rochelle has been re-located and wasn't that clearly signposted "
" Excellent agent at the desk, came out to check over car for damage and to explain the controls - first time in our experience this has ever happened "
" The woman who met me and did the paperwork was charming and helpful.i greatly appreciated being phoned afterwards to say everything was ok. The downside is the position of the office so far from the airport and no toilets there. Otherwise the car and service was excellent. "
" Best service yet, excellent! "
" Once again best service yet, certainly plan to use them again, excellent! "
" Excellent service "
" Diane was very nice. The Opel Forsa was in very good condition. Excellent service "
" Easy booking and transaction "
" Car dirty when picked up and had not been cleaned fully prior to next user. Several marks on outside of car not noted on paperwork. When contacted during the visit due to an enquiry the La Rochelle office were very unhelpful. Poor service. "
" good value for money "
" man at desk very helpful when picking car up but when dropping back we had to wait a while as he was hoovering another car - as it is only a small airport he obviously had to do everything but it can be stressful to hang around when dropping off as don't want to be late to check in "
" We use Auto Europe on a very regular basis and always find them a good service. Would be nice to have some loyalty system for regular customers! "
" Car most comfortable for our purposes. Only shame that the exterior was not clean when we picked it up. Cyrille was most helpful and friendly. "
" I always use Auto Europe "
" The two guys at the enterprise desk were most helpful and by far my experience is the best I have received in the many years that I have been renting cars. I will certainly be using enterprise in the future and will recommend to my friends and colleagues. These two guys were a credit to the company and could not have been more helpful and courteous "
" I have used auto europe for many years and am very satisified "
" This is the first time I had a car from enterprise hire and I was really impressed with the service and will in future try to have my booking with them. "
" Good price and good service. "
" Efficient collection of car, pleasant staff. "
" Great all round although in initial stages of booking, did not quite have confidence vehicle had been booked. Bit more correspondence at first would be good "
" All good with Avis "