AUTO EUROPE LAMEZIA TERME, ITALY Car Rental Reviews

LAMEZIA TERME, IT - Reviewed by TONY - 15 September 2025

" As above read all small print "

" I booked through a 3rd party which was a mistake I was 2 hours late arriving at La Metzia terme airport and when I went to collect my car they had rented my car out! I was so annoyed. I was told I would have to take out another agreement and had to pay for a larger car . So I lost my initial hire payment. Cost me nearly £300 extra .I had no choice, the lady was very polite and I left £ 400 out of pocket. My advice is to read the small print thoroughly or else they will charge u again. Not very happy at all "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DOMENICO - 21 August 2025

" Perfect no fuss service, easy check in Nd out "

" Friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by RHODRI - 21 August 2025

" Alamo were great from start to finish "

" All went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by COLIN - 20 August 2025

" Auto Europe always very competitive and efficient. "

" Service provided by Sicily by Car was first class. Have rented from them before and would rent from them again. Car this time was an MG - quality not as good as previous Italian cars, but that seems to be the way with all the rental firms "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DAVID - 03 August 2025

" Really pleased "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by NICOLA - 21 July 2025

" When the PANDA was rendered undriveable my only resource was to phone Auto Europe. Sicily by Car did not pick up the phone. AE was so helpful & I believe that they called Sicily by Car & complained on my behalf. I was much relieved. "

" I was in urgent need of help & they do not answer the phone. There has to be more SMALL cars available. I was given an old Panda that after a week suffered an attempted theft. My belief is that there is a regular scam to claim insurance & these old, battered Pandas are given out, knowing that they will be targeted. The car pool was full of new cars & the Panda i was given did not represent anything like the quality of the other cars in the parking lot. All the carhire companies should be reprimanded. It is so obvious what is going on. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by EDWARD - 28 June 2025

" All good apart from the car was much bigger than the one we had booked months in advance. "

" All good apart from the fact it was a much bigger car than what we booked. It's a big negative that despite making bookings well in advance there is no guarantee as to the what type of car you end up with. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by NICOLA - 24 June 2025

" AutoEurope system is very good. "

" Dreadful car initially, had to take it back & swop it for another. Very old Panda with broken seat, no radio & dirty. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LAMEZIA TERME, IT - Reviewed by MICHAEL - 01 June 2025

" Smooth "

" staff were very friendly "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by PAUL - 26 May 2025

" I booked a medium car and it was too small nowhere near the size of the car size indicated at time of booking so had to pay extra, will be more careful next time. Rosa on reception was extremely helpful "

" I booked a medium car and it was too small nowhere near the size of the car size indicated at time of booking so had to pay extra, will be more careful next time. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by LISA - 30 April 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MARIO - 29 April 2025

" Very easy and great company "

" Great staff and new cars "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ARTHUR - 21 April 2025

" I always use AutoEurope for travel on the continent "

" Transaction was easy. Car as expected. Would use again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by FABIO - 20 March 2025

" Best deals, great customer service; definitely recommended "

" Great Team and customers service; wide assortment of cars all in great condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MARCO - 12 February 2025

" Very easy and professional "

" Excellent staff at Lamezia.. Nice and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GIUSEPPE - 03 February 2025

" Fuss free car hire, speed and efficiency were the key highlights "

" Very easy to do business with and great service both on collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MICHAEL - 27 January 2025

" Ok "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by FABIO - 13 January 2025

" Great deals, Top broker; excellent customer service "

" Great Team and excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MICHAEL - 24 November 2024

" As mentioned "

" I has unfortunately lost my driving licence and so asked for lead dri driver to be changed. With full insurance they asked for an extra 300 euros. For the week on top of the original booking cost ! "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LAMEZIA TERME, IT - Reviewed by MICHAEL - 12 November 2024

" No issues. "

" We have always found Drivalia to be efficient and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by ANTHONY - 26 October 2024

" Not great prices, on reflection and having looked else where after booking "

" The car had no water in the windscreen washer bottle and was delivered soaking wet (presumably from a car wash) , so was covered in dust within minutes. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 5

LAMEZIA TERME, IT - Reviewed by DANIELE - 25 October 2024

" Because the fuel tank was on half full I took a picture of this. When I returned the car, I was told there is a problem, the tank is only half full and I must pay a difference, however after I showed the photo it was wavered. "

" Good clean litter car. But the fuel tank was only half full "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by SALVATORE - 08 October 2024

" We have never had a bad experience with this company and will continue to use them in the future. "

" Excellent and speedy service. A lovely new car, which was clean and tidy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by KEITH - 02 October 2024

" Read what happened to me at Autovia above. When I rang you to say I was stranded for the ridiculous reason that they would not accept a credit card with initials your operative said 'Oh yes, that's right'. There is nothing he could do. The best offer he made was to cancel the reservation. Quite atrocious service. He left me stranded and forced to accept Autovia's only offer of paying and additional 216 euros. If you knew that this was what Autovia and other Italian rentals do then you should warn your customers so this does not happen to them. You did not and for that you are culpable. I shall be making a formal complaint and if you do not refund the additional payment I shall take the matter further to the BVRLA. "

" Dreadful. They refused to accept my Barclaycard because it has my initials ( KA Sharpe) and not my full name (Keith Anthony Sharpe). They were happy to leave me stranded at Lamezia Airport with no bed for the night. Eventually they said that if I paid them 216 euros on top of what I had already paid you they would release the car. I had no choice. It was appalling. And with unimaginable hypocrisy they took the 216 euros from the Barclaycard they had just refused, and also added a deposit of 100 euros, despite saying they could not accept any card with only initials. I rang Auto Europe from Lamezia and you were extremely unhelpful. See below. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by NICOLA - 02 October 2024

" As long as it's the cheapest. "

" I like cars with dents & scratches "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BENIAMINO - 24 September 2024

" No problems with the car hire. I usually hire a car 3 or 4 times a year. To date I am very pleased with the service. "

" I have used Drivalia on a number of occasions now via Auto Europe. I have always found them to be helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GIOVANDOMENICO - 18 August 2024

" I had a good experience the first time I went in May but in August Was not "

" Pushing to buy extra insurance on the car, which I did made me worry, I wasn't insured "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LAMEZIA TERME, IT - Reviewed by GIOVANNI - 12 August 2024

" I found out at counter that my car booking was cancelled because of late pick up. Note that delay was outside of my control as it was caused by delayed flight. Whilst operators over the phone have been very helpful I found out with great disappointment that I also had to pay for a penalty on top of a rearranging for a new last minute / more expensive car hire contract with another company. I understand that what occurred was likely outlined in the terms and conditions, but it was not made obvious or clear at the time of booking. "

" n/a "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by BRIAN - 18 July 2024

" It was hassle free. Like all car hire companies they were pushing the extra insurance but as forceful as others . The car was basic, and a bit rough but that suited us . Drop off was a pleasant experience. . Have been conned before with other companies in the same airport. "

" Hassle free. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by NICHOLAS - 15 June 2024

" Fast collection as had used Europcar before. Car good and quite new. Let down by poor return - no staff in car park. Had to return keys to office and then wait for car to be checked and staff member to come back "

" Nobody at drop off. Had to go to desk on office and wait for staff member to slow walk back to car to check it the. Come back to office. Good job wasn't in a hurry! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ANTHONY - 15 June 2024

" Overall no problems. "

" We didn't receive a confirmation email of the contract but received it promptly when requested. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by JOHN - 29 May 2024

" I've recommended Auto Europe to hundreds of people for years. You're generally good. "

" Keddy was fine, but I'm marking Europcar too, which owns Keddy. I wish car hire businesses would do the paperwork in advance to speed up the queues at the desk. Europcar deducted £600+ from my Cr card then refunded this later, £1.50 light. If they now do this for every hire it's a nice little earner and totally dishonest. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by KAREN - 23 May 2024

" We love Auto Europe as you can change the booking if it changes price for the time you have booked for, without charges. "

" Everything flowed really well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ROBERT - 22 May 2024

" Good. "

" Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by VINCENT - 16 May 2024

" Made the holiday better. "

" No wait, no hassle and no sales pitch for extras plus good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CLIVE - 06 May 2024

" Easy to book. Have always been efficient and helpful in the past. No problem if cancelling required. Always use Autoeurope for out of UK car hire needs. "

" Vehicle not in good condition. Minor damage and scratches to paintwork. Plastic trim inside broken. Rear boot space cover could not be used as locating lugs broken off. Engine good and fuel efficient. Pick up and drop off staff very helpful and courteous. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LAMEZIA TERME, IT - Reviewed by ROBERT - 27 April 2024

" Overall good "

" Only complaint is that I dropped the car off when no one was there, and received no notification that everything was ok. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by BRIAN - 13 April 2024

" Whole experience was easy this trip. "

" No problem at all , efficient staff ,cheerful drop off lady. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BENIAMINO - 27 March 2024

" Smooth pickup. No hassles. "

" Efficient and helpful rental agent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GIANNA - 14 March 2024

" Car was lovely to drive and we got exactly what we wanted, as we needed an estate car , as there were four of us and needed extra space for the luggage. Definitely recommend!! "

" We were seen to very quickly, and efficiently. They explained everything thoroughly, and everything was easy from hiring the car , to returning it on the day . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ALVIN - 01 March 2024

" This is a very good company "

" Great staff at Lamezia. Friendly , professional and trustworthy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by NICHOLAS - 21 February 2024

" Very good. Would use again "

" Nice car. Only challenge was never received the email with the rental agreement "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by SEBASTIANO - 20 February 2024

" Staff very friendly the lady at the desk provided very accurate information, the gentleman at the car park very friendly and helpful "

" Perfect easy from start to end "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ROBERT - 19 February 2024

" My only disappointment was the 2 hour rule. I booked and paid in advance and was penalised for being slightly late to my booking and incurred additional charges which I think is extortionate "

" My only disappointment was the 2 hour rule. I booked and paid in advance and was penalised for being slightly late to my booking and incurred additional charges which I think is extortionate "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by PIETRO - 08 February 2024

" Love the experience. Staff was extremely kind and helpful. Also I love that Locauto didn't block any funds on my . That's was a very nice as sometimes can take weeks before the credit is available again. AAA+++ :)) "

" Love the experience. Staff was extremely kind and helpful. Also I love that Locauto didn't block any funds on my . That's was a very nice as sometimes can take weeks before the credit is available again. AAA+++ :)) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MICHAEL - 01 November 2023

" AutoEurope staff were very helpful, advising me to hire another vehicle from the same company and assuring me that this extra cost (around double the original booking, which I had already paid in full) would be refunded. If this is indeed the case then I'll be very happy indeed. Please let me know. "

" Hi there, I can't see another way of contacting AutoEurope by email so I thought I would write here. When we arrived I was asked for an International Driving License, which I didn't have. I have rented dozens of vehicles in Italy over the past 20 years and have never had to present an IDL. I rented in Sicily in April 2023 and was not asked for one. I called AutoEurope and was advices to engage in a completely new booking with Noleggiare (which cost twice as much as my original booking) and was told by Heather at the call center that I would be reimbursed the money for this new booking since Noleggiare should honour the original booking. Can you confirm that this is the case? I would be most grateful!! Thank you in advance, Michael "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MARCO - 30 October 2023

" Very good as always won't use anyone else "

" Very easy and fast pick up and drop off, car wasn't of great quality, considering I paid a little extra for a compact it felt small and underpowered, however overall did a good job for what I needed it for "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by CATERINA - 29 October 2023

" All in all fairly good experience. "

" My first time with ecovia, All good,Giuseppe was very attentive. Good service. Car condition not very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LAMEZIA TERME, IT - Reviewed by BIAGIO - 23 October 2023

" I was left stranded without a car I had to rely on other people to take me around It ruined my holiday as I couldn't do all the things I wanted to do "

" They were not helpful at all They wouldn't let me take the car as I didn't take out the insurance with them they wouldn't except my insurance I took out with you they said I had to pay €30 a day extra if I wanted the car so I left it I thought it was a rip off "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by BRIAN - 22 October 2023

" Generally everything was ok. A long wait at pickup. Car hadn't been cleaned and was less than 75% full . Returning was ok but guy not interested in complaint about fuel. I put it back full to save any hassle. "

" Murder at pickup. One guy at the desk . Took us a good hour. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by BARRY - 20 October 2023

" Please see comments above on the state of the vehicle "

" The car was old, had done a lot of kms and was damaged inside and out. It was a good job we had taken multiple photos of the exterior and made them mark the extra damage on the checkout sheet as they tried to query some of the damage when we returned the car. We have used Sicily by Car previously and have been sstisfied, but not this timr "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LAMEZIA TERME, IT - Reviewed by NICOLA - 10 October 2023

" Very good straight forward process. "

" The staff are exceptionally kind & cheerful. An asset at Lamezia! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BENIAMINO - 06 October 2023

" I have used AutoEurope for a number of years and regularly hire a car in Italy 3 - 4 times a year. I have not experienced any issues and been happy with the service until this latest booking with Maggiore. "

" I had no issues with the car I was supplied with, however, I opted to rebook my car hire with Maggiore (via AutoEurope) and paid an additional £70 for the Full Damage and Theft Protection cover. Unfortunately , at the check-in desk I was informed there was no record of the additional cover and therefore I was not protected! I have paid for the additional cover because I believed it to be a good offer but received nothing for it! I also cannot understand why I also have a bill of £0.09p on my credit card from Maggiore when my receipt stated zero to pay. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DAVID - 06 October 2023

" See above "

" On return a scratch was found under the front valence Not visible unless you go beneath the vehicle I did not do this "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by JENNIFER - 03 September 2023

" :) "

" I was held up through flight delays, but Maggiore just took it in their stride. I was very happy all round. Also the best value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DANIEL - 22 August 2023

" I spoke my brother about Locauto company and recommended it to anyone. My brother rented the car and found it by far better than any company "

" Locauto have the best cars available and almost all cars nearly brand new. Best company!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BRIAN - 01 August 2023

" I'd in Q 3.? "

" I picked up at 1900 due to train delay. You said over 1 hr late so sold my car . You said it says on contract if I don't tell you that is ok for you do do that. WRONG...it says if I "want a refund". I did not want a refund I wanted my car I had paid for from 1600. I was directed to autoeurope who brokered it ...they said" YOU do it ALL the time!" The story will be on the BBC shortly. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by PAUL - 26 July 2023

" Easy to book and well priced with a good choice of cars. "

" The chap we met on the desk on pickup was very friendly and helpful, even though it was late at night, as were the handover guys, both on late pickup and early drop off. Excess deposit was also reasonable and lower than expected. Couldn't ask for a better service, very happy and hope to use Locauto again on our next trip to Italy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BRIAN - 23 July 2023

" Overall experience good. Car hire in general is quite extensive since covid . The rates from auto Europe were fair. "

" Counter staff at lamezia airport were friendly and efficient . The guy that hands you the keys and signs the car out and back in was 100%. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CHERYLE - 29 May 2023

" I have used Auto Europe many times. & always have been happy. I really hope they will help me resolve this problem. "

" Disappointed that when I dropped the car off the employee that checked the car looked at the front of the car & then very quickly found damage under the front bumper (visible only if you bent down & looked underneath. I did not cause this damage & I pointed out that it must have happened previously as there was damage to the wheel hub cap on the form when we collected the car. I now have to go through the process of complaining but they have kept my excess deposit. Not happy "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by ROBERT - 07 April 2023

" We will not be renting another Car through yourselves. The car was unclean.You should ashamed of yourselves. "

" I had a good quote through Auto Europe but when I got to the desk things changed. I booked using a debit card but at the desk they said it had to be a credit card. I was told I could use my partners even though I told them she didn't have her drivers licence and then they charged €100 to change names. I would like to point out on Sicily by car website they say it is fine to use a debit card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by ROSARIO - 21 March 2023

" Very happy with Autoeurope as usual "

" Wry happy with the service from the dest to the forecourt, Alessandro was extremely helpful "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by JAMES - 11 February 2023

" Easy and successful. "

" Very efficient and all contact with staff was very pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CARMINE - 31 October 2022

" This whole insurance situation should be checked by auto europe "

" Very hard sell of extra insurances even though brought complete package with auto Europe didn't even know I had to pay extra for breakdown cover "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 4

LAMEZIA TERME, IT - Reviewed by ANTONIO - 18 October 2022

" I have been using Autoeurope for years when renting abroad. It has always been very simple and great value for money. "

" This vehicle hire has been very straightforward and simple during the pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CAROL - 16 October 2022

" Brilliant service "

" I have been using them for nearly 15 years brilliant customer service and always a friendly team. No hard sell for insurance either.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by IAN - 11 October 2022

" Always find I get good service from Auto Europe and when needed excellent support. "

" Good efficient service with a no hassle return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by NICOLA - 09 October 2022

" Its a pity a current car hire cannot be extended by going into your personal account & not have to go through whole process again, including a trip back to the original pick up just to get out of the car & get back in it again. Daft. "

" Very sensible staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by RAFAEL - 06 October 2022

" Very easy and fast service without complications "

" Very easy and fast service without complications "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MARCELLO - 27 September 2022

" Everything was good at pick up and drop off. This time we had a good experience with budget.thank you all. "

" Good service,very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DAVID - 25 September 2022

" Yyy "

" Kkk "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MARCO - 13 September 2022

" Easy to use the app "

" Staff were very helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by REZA - 06 September 2022

" Would recommend that someone shows you how the car operates etc as it's unfamiliar. This would be very helpful. "

" Everything was very efficient. Only criticism was the cost of the car hire - very expensive. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by WILLIAM - 01 August 2022

" Good online booking, but slow desk at the airport and car provided had issues "

" Slow check in. The car (Jeep Renegade) was dangerous around some corners and would sometimes pull to the left for no apparent reason. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

LAMEZIA TERME, IT - Reviewed by MICHAEL - 01 August 2022

" x "

" x "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by GIOVANNI - 27 July 2022

" To exspence "

" Molta molta cara moltissima "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by FIONA - 20 July 2022

" Good service and no hassle "

" Quick, easy and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by DAVID - 22 June 2022

" As detailed above. Not a good experience with Leasys "

" Car was not cleaned prior to arrival. No water in window wash reservoir 3 warning lights came on the first day ! "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by GEOFFREY - 19 June 2022

" Very happy with Maggiore, the customer rep at Lamezia was a pleasure to transact with and we were met by a very smiley member of staff, best car hire experience by far. "

" Excellent customer service, great vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DEREK - 14 June 2022

" Booking the car was easy and efficient and the staff on site were friendly and helpful. The only negative is the price of hiring a car has increased about 100% since before covid rates and I think I will avoid hiring a car if I can in the future. "

" The staff were helpful and made it a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by ELIZABETH - 09 June 2022

" Very good. Would highly recommend. "

" Everything went well. No queus at pick up which made a pleasant change. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by NICHOLAS - 07 June 2022

" Happy "

" Value was great compared to others but left a 6 as much more expensive (10 x more) than a couple of years ago "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ANDREW - 29 May 2022

" Good "

" All Good Car Hire is very expensive at the moment so not good value "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CLARE - 24 May 2022

" Overall the experience was good but they need more staff to cover busy times "

" There were long queues at this window while all the other providers had no queues. Whilst the staff were efficient and pleasant it took nearly an hour to be served "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by PAUL - 08 May 2022

" A good experience sometimes difficult due to language, but this was great "

" A good experience sometimes difficult due to language, but this was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by NICHOLAS - 19 April 2022

" Very good. Will continue to use "

" Fast collection process. Best so far "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by DEREK - 19 April 2022

" Picking up and dropping off the car went very well. The car was not in perfect condition and had quite a lot of scratches and marks. It could also have been a little cleaner but was acceptable. "

" The staff were polite and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by DAVID - 15 April 2022

" mm "

" mm "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by MICHAEL - 03 April 2022

" As above "

" Booked a estate car they offered me a fiat 500L that was basically my only choice I booked a estate car for a reason they left me with no choice but accept a smaller car not very helpful at all when I dropped the car off only one person on duty no one there to check the car for condition and fuel in the past this is when they claim that there was a mark on the car or you hadn't returned the car with a full fuel tank I would want it checked but I did take pictures of a full fuel tank and the car was in a one condition "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by FRAN - 24 March 2022

" I Have rented through Auto Europe a number of times and each time you have offered the cheapest from other comparable sites. Your booking system is easy and overall I cant fault your company. However I am shocked at the cost of rentals in Italy , I don't know what has happened! I am not sure how much longer I can afford to rent, even from you! "

" I have rented from Sicily by car and always received a nice car. This time I don't know what happened. The car was dirty and had clearly never been cleaned. It had numerous bumps and scratches all over, not in one place but from what was obviously any number of dings. The steering wheel was worn through at the top, there was a warning light of some sort, which I only discovered at the end was tyre pressure, but when I pointed it to the man who received the car, he said don't worry it is just the sensor. Well, I had worried!! For two weeks, I just couldn't do anything about it!! There was a fairly significant rattle when the heater was on as well. On checking in the lady had offered me two different Fiats, I laughed and said that I didn't know, and I had no experience of either so couldn't say, and left it up to her to choose, at which point she put those keys back and handed me the key to the car that I ended up with, which wasn't a Fiat but something else entirely (I cant remember the make} "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LAMEZIA TERME, IT - Reviewed by FRANCO - 19 October 2021

" From the time of booking and strait simple rental agreement,made the start and finish of the journey hassle free "

" Simple strait forward rental with staff on hand to help you, truste worth rental experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BENIAMINO - 12 October 2021

" Only issue was the queue at pickup and the length of time waiting to get procesed otherwise it was very smooth. "

" No issues. Car was ready at pickup without any problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MARCELLO - 12 October 2021

" Been renting the car for few years now with autoeurope,never had any problems. Unlike Sicily bycar. "

" Not happy with service,the ladri at the desktop was very unpleasant,it felt like she didn't care at all. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 2

LAMEZIA TERME, IT - Reviewed by KEITH - 05 October 2021

" I am sure you coud have negotiated better rental rates "

" Even considering the covid pandemic, I feel the rental charges were excessively high. I usually visit Lamezia 3 or 4 times a year I will be considering reducing the visits if the rental charges remain excessively high "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by FRANCO - 02 October 2021

" very welcoming "

" Nice friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DEMETRIO - 29 September 2021

" Very happy "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CARMELO - 29 April 2021

" Super quick and cheap "

" Cars seems to be quite old. Especially the lower tiers. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LAMEZIA TERME, IT - Reviewed by SALLIE - 14 October 2020

" I will not use autoeurope again unless there are no other options. I paid over £500 pounds for a car that was a heap of junk and then to cap it all I got stung for another €140 for an additional driver when I had specifically selected free additional driver when booking and chosen from the list presented. I contacted autoeurope by email and DM on twitter and was basically told tough and to ring, unfortunately this was not practical for me as I was in Italy. I still don't understand why you couldn't deal with my query by email. "

" The woman at the counter told us off for being late (Alitalia changed our flight), and was quite rude. She gave us no info on drop off even though it was a 5am drop off and the counter was closed. The car was dented and scratched all over and various warning lights kept coming on and then going off again. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 2

LAMEZIA TERME, IT - Reviewed by SUZANNE - 06 October 2020

" Very efficient drop off "

" Efficient check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by ROBERT - 02 October 2020

" Staff were very helpful and attentive. "

" Staff were very helpful and attentive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BARRY - 23 September 2020

" Always good! "

" Not dropped off yet, but always good in the past "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by TIMOTHY - 24 August 2020

" As I require an estate car to allow space for a folded wheelchair for a disabled child it would be a useful (and I feel reasonable) adjustment if the rental codes could be shown on the website to ensure that "or equivalent" provides certainty that the same size vehicle will be supplied. "

" The sheet provided showed no damage to the car. However, this was far from the truth. The car had been parked reversed into long grass. This hid the scratches at the rear. There was also other minor bodywork damage that had not been marked. Most significantly there was a large crack in the windscreen, running diagonally at the top corner on the passenger side. The counter staff tried to tell me that it was still safe to drive and that the previous customer had been driving the car for two months without problems. This shows that they had knowledge of the problem but had neither marked it on the sheet nor taken any steps to have the significant damage repaired before passing the car to me. Having checked with a local contact, it was determined that it is an offence to drive a car with a damaged windscreen. The Maggiore staff verbally offered to pay any such fine, an acknowledgement of the legal ramifications of the condition of the vehicle. I needed an estate car to ensure sufficient space for my disabled son's wheelchair in addition to our luggage. The staff had no replacement vehicle available. After a call to Auto-Europe and protracted discussion with Maggiore they eventually borrowed another estate car from Avis. This was a downgrade as the class I had booked was an automatic but the provided vehicle was manual (and a Fiat Tipo in place of the originally supplied Mercedes Benz). No offer of any refund was made but with a tired and increasingly hot family to deal with I was in no mood to continue discussions at that time. Drop-off at the end was efficient. In summary, I found the pickup process difficult and stressful. I am incredibly disappointed in Maggiore. The staff attempted to provide me with a car that it was neither safe nor legal to drive, had attempted to pass it off as in perfect condition on the sheet originally provided and had possibly even attempted to conceal some of the bodywork damage by parking the car in longer grass. I would urge Auto-Europe to seriously consider their relationship with Maggiore at Lamezia Terme. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by FRANCO - 04 August 2020

" By using your website is strait forward way of selecting choices of different car rental company with exceptional price guidance "

" Like any other company used in the past have been excellent, believe it's your committed customer satisfaction that has made me to use as a rental company provider, many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DAVID - 04 July 2020

" I use this service regularly and have never been disappointed "

" First Class Service at beginning and return of the car. Despite being in the current difficult situation with Coronavirus the staff were amazing throughout. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ROBERT - 30 January 2020

" Everything went smoothly with my car hire at Lamezia Terme airport,which is what you need when catching flights. "

" The staff at keddy were very efficient,from pick up to drop off,will use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DAVID - 10 January 2020

" Great company "

" Very satisfied with everything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by JERRY - 07 November 2019

" We have been using AutoEurope for over 12 years for our Italian trips. I love the fact that if you need to cancel you can do, without penalty, up to 48 hours before commencement of the hire. Deals are good; cars are satisfactory though we generally go low budget cars but then we only need a run about. "

" The lady on the desk spoke excellent English and the guys outside checked the car and agreed to add the marks/dents which hadn't been tagged on the paperwork. On our return our car was promptly checked and signed off (no bumps thankfully) and we were able to go and prepare for our flight. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by PAUL - 31 October 2019

" Good car but engine size restricted manoeuvrability "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by NICOLA - 29 October 2019

" Very happy with the service. I think the cars should be older, with more wear & tear to start with. The whole car rental business is only really aiming to make money over the damage to vehicles. Its a pity. "

" All good. I particularly prefer the new system where the guys take the car back & do the change overs in the car park. You don't have time to queue up at the office when you have a plane to catch. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BARRY - 26 October 2019

" Overall, despite the comments above, the rental was satisfactory. "

" There were far more marks on the car than were shown on the paperwork. However, this was easily corrected. The dashboard signs were also showing one tyre underinflated. We were told to ignore this as the sensor was faulty. During the three weeks we had the car, we had to inflate three out of the four tyres - so maybe the sensor was working after all and the tyres simply hadn't been checked. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by DAVID - 21 October 2019

" Overall very good. "

" My only comment would be that the Keddy desk at Lamezia Terme, turned out to be the Europcar desk, and was not well signed. Hence I was not sure that I was in the right queue, "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by VANESSA - 18 October 2019

" Good service "

" There is way too much pressure when staff are trying to sell you additional insurance. I had to say 3 times that we are covered by a separate insurance in the UK for this type of travel. Other than that they are fab :-) "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ANTHONY - 16 October 2019

" I have hired cars from Auto Europe for many years. This was the best car ever and service, Kind regards Anthony Holman "

" I have hired cars from Auto Europe for many years. This was the best car ever and service, Kind regards Anthony Holman "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by PASQUALINO - 13 October 2019

" Overall excellent. "

" At pick up counter, operative advised there full insurance, a bit pushy , but no problem, had orgainized my own full insurance with independent agent, drop off operative 10 out of 10 for handing back car interaction, very polite. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by VINCENT - 11 October 2019

" Fortunate to have no queue at pick up and I was not pestered to take out additional insurances. Staff very pleasant. "

" One of the better ones I have used. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CLIVE - 10 October 2019

" I probably would not use Budget again by choice. "

" On collection of the vehicle I was not advised that the vehicle had been seriously damaged on both passenger doors. I had to return to the office to have it documented and show the staff a photograph of the damage. Although the vehicle was hired on a 'return full' basis I was advised to bring it back empty. I declined. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LAMEZIA TERME, IT - Reviewed by THOMAS - 10 October 2019

" First time I have had reason to complain about a car hired through Auto Europe "

" Disappointed in the outside dirty car, which hid several marks on the tailgate . Expected more from a company of Avis reputation. The car was good to drive ,but not very fuel efficient petrol engine. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by CHRISTOPHER - 09 October 2019

" The return arrangements in the Hertz car park were not clear and we walked with our luggage all the way to the office where we had picked up the keys originally, only to be told we needed to walk all the way back to the car park to handover the car. "

" We had the compact car we had booked, which was good, as some hire companies insist on giving a larger capacity car which they describe as an 'upgrade', this doesn't suit the narrow streets we have to drive through in Southern Italy. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ROBERT - 05 October 2019

" Did what it said on the can "

" efficient staff and prompt return of deposit "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by SUZANNE - 04 October 2019

" Very pleased with checkout, staff readily available. "

" Very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by KEVIN - 29 September 2019

" I have used Auto Europe many times and always had good service and a good price. "

" Very good service, have used Dollar before and have never had any problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ANDY - 27 September 2019

" Very easy process to book car "

" Friendly and helpful staff, a very satisfying experience from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BARRY - 26 September 2019

" Very good "

" Good service, didn't realise we had to get a shuttle from the airport to the office to pick up the car, but one of the hire car operators at the airport pick up explained. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DAVID - 22 September 2019

" Easy to book good prices any questions about the car you can phone and speak to a person would always use this company "

" Excellent friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GIUSEPPE - 17 September 2019

" No different to all the other hire websites "

" Not very good customer service "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by ILIAS - 15 September 2019

" reasonable "

" very lengthy delay to collect the car. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by PAUL - 09 September 2019

" Rang auto Europe who advised that it was a good offer and should accept it. No support whatsoever. I had paid for the car for 10 days the fact I collect it 2 hours late does not affect the car provider. Feel totally cheated. Due to plane strike I had to return 2 days early with no credit given. "

" Kept waiting an hour and advised that I was more than 2 hours late and my car was no longer available. I had to pay an additional £150 for an upgrade. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by JOHN - 06 September 2019

" Excellent "

" Very good and friendly. Not always the cheapest, but trustworthy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by JOHN - 04 September 2019

" Very good service and great experience at noleggiare "

" Very satisfied with noleggiare and their vehicles no standing in big queues for collection or returns "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DEMETRIO - 27 August 2019

" Very satisfied with the service "

" Very satisfied with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GIUSEPPE - 21 August 2019

" Overall, not impressed at all with the experience. Too much hassle and worries for renting a car. "

" Long queue at the counter, they made me do an additional insurance which was not needed at all. The insurance bought online seemed to be not aligned with the rental agency at all. Furthermore the car had an deflated tire and it had to be inflated. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LAMEZIA TERME, IT - Reviewed by TOM - 12 August 2019

" highly recommended - the most efficient, effective and supportive car hire yet! "

" very positive - superb service at lemezia, speedy, efficient, friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CHRISTOPHER - 04 August 2019

" As above "

" Everything good but charging nearly £100.00 ponds for two booster seats is a rip off,could buy for 10€ in local spar in were we were staying "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by KRYSTYNA - 26 July 2019

" Used auto Europe many times. Never had a problem. Brilliant. "

" Car was filthy. Had to clean inside screen to be able to see out when sun on it. Two damaged panels. Tyre pressure warning light on for both rear tyres so had to see to that. Front offside light not working so had to drive at Used Anight with side light out. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by GARY - 09 July 2019

" Would certainly use again, if prices remain competative. "

" A went very smoothly form easy booking to returing vehicle. Pleasant, friendly staff on desk in Lamezia! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CLIVE - 02 June 2019

" N/A "

" Efficient on vehicle pick up and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by LINDA - 28 May 2019

" The experience was very good especially the new drop off system in the car park. "

" The experience was very good especially the new drop off system in the car park. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by NAZZARENO - 29 April 2019

" Autoeurope rocks. Local car hire agents are too obsessed to sell and can make the pick up unpleasant. "

" Staff at sicily by car try very hard to sell upgrades or insurances. I arrived 45 minutes before my booking just because the airplane was early and got told that if i wanted to have a car then I had to upgrade or wait for my booking time. To me this is a cheap strategy to sell. Very unprofessional. In the end I waited and they gave me a car that they wanted to sell it for an upgrade. Very very unptofessional. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by BARRY - 27 April 2019

" Booking on-line was easy and quick and prices were competitive "

" Both check-out and check-in were straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DAVID - 23 April 2019

" wont be dealing with these again "

" will not be using these again. I told the person I had my own car insurance and he was very pushy and insisted I took his out or I could not have car "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by CHRIS - 13 April 2019

" Locauto staff were very friendly and helpful. No high pressure sales for extras. Email receipts good service. "

" Locauto staff were very friendly and helpful. No high pressure sales pitch appreciated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by KAREN - 26 March 2019

" A good experience "

" All good, no problems encountered. Car was in excellent condition. Staff very efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DAVID - 02 March 2019

" Would never accept a booking via gold car again it's a rip off but will say Autoeurope are excellent "

" Felt really pressured to take xtra cover we're shown examples of damage cost of not taken also told I would have to pay 30eu for a breakdown call to them and although I have annual excess policy felt pressured to take full insurance cover which cost another £180 which I took in the end. Not at all happy at the desk I was asked to produce all 4 pages of the voucher which did have so I could digest the small print. You will lose business with this lot my friend had a similar experience several months ago and left their desk without car in disgust. He asked me who to recommend who to book with in March I advised to use carrentals as the provider is clearly shown before booking and not use gold cars, sorry about this and hope feedback is useful. For you "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MARCELLO - 19 January 2019

" NEVER AGAIN WITH ECOVIA.....I would like to make an official complaint can you please respond and advise on who to write too. "

" For many years I have rented cars in Italy twice a year for the last six years but never i' ll repeat never been asked for ten signatures!! Yes you are reading correctly ten (10) signatures !! Are they still leaving in the dark ages !! Car was dirty inside and out , body work with a list of 13 items ranging from small scratches to large ones , I was asked to examine for any new damages ! What a joke!! After travelling for two days to get there I only wanted to get to my destination , however I did look through , on returning the car the person inspecting the car pointed to a small scratches to one of the wheel trim saying this was new ! Well I am 100% sure must been there but I failed to see when looking on taking the car , consequently a charge of 36.00 euros taken from my credit card , robbery!! "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by DAVID - 07 January 2019

" Car hire in Italy is becoming more and more stressful with additional charges for late arrival of aircraft and if you pick up keys after closing hours of car rental company. Also they are not highlighting all of the damage to vehicle "

" The car I received had many dents and scratches on all sides of the vehicle but the staff mentioned only one side. This is a real worry especially when they keep details of your credit card for any additional damages "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LAMEZIA TERME, IT - Reviewed by VITTORIO - 05 January 2019

" Nice experience "

" Lovely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GORDON - 30 November 2018

" Very helpful polite staff "

" Super service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CAROL - 23 November 2018

" No comments to comment on "

" Easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by SALLIE - 15 November 2018

" Quite disappointed this time as I had selected the free additional driver option when making a booking but it was not on the paperwork and understandably Locauto wouldn't accept that it had been booked "

" Quite disappointed this time as I had selected the free additional driver option when making a booking but it was not on the paperwork and understandably Locauto wouldn't accept that it had been booked "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by GAVIN - 09 November 2018

" As above "

" I am happy with the service including all staff at Lamezia "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by VITTORIO - 08 November 2018

" Unbelievable fantastic "

" Bravissime ;-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ANTONIO - 05 November 2018

" See above comments the car was terrible Your customer care team should contact me please "

" The car was not cleaned very well.. ALL panels were dented or scratched! Its the worse car condition ive ever had.. i can provide you many pictures Staff said dont worry its ok! 75000 klo on clock is too high Not good or safe im wondering! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by DAVID - 29 October 2018

" Only good things to say about renting cars with Auto Europe. "

" Always rent cars from Auto Europe,but have noticed a sharp increase in prices. Should introduce a loyalty bonus for regular customers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by MICHELE - 29 October 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MICHAEL - 25 October 2018

" Very good "

" Second time to use firefly. O hesitation in using again or recommending "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MISS SHEILA - 23 October 2018

" 100% satisfied and will be soon booking my next rental for May 2019. "

" Right from booking the car I am totally satisfied with all aspects of my rental experience. I will be booking my next car in the New Year (when I hope prices and conditions of hire are favourable) for my next holiday to Calabria in May 2019. Your staff are delightful, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MISS SHEILA - 23 October 2018

" 100% satisfied and will be soon booking my next rental for May 2019. "

" Right from booking the car I am totally satisfied with all aspects of my rental experience. I will be booking my next car in the New Year (when I hope prices and conditions of hire are favourable) for my next holiday to Calabria in May 2019. Your staff are delightful, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ANTHONY - 19 October 2018

" Auto europe easy to deal with "

" Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by MICHAEL - 15 October 2018

" Good "

" Would not give me a car for 3 six ft adults "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 2

LAMEZIA TERME, IT - Reviewed by DAVID - 14 October 2018

" Efficient friendly service. "

" Efficient friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GERALD - 14 October 2018

" Best car hire in awhile "

" Good staff, car fine "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by MARGARET - 14 October 2018

" I did above "

" Have used your company quite a lot and usually faultless. However the young man who served us on this occasion was far from friendly. As we were two hours due to delayed flights he very sternly gave us into trouble and told us that our car could have been cancelled. The fault was beyond our control. The delay by the airline kept on being added to and at the end we were sitting on plane for over an hour. We could do nothing about it. The person who served us was most off putting. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MICHAEL - 13 October 2018

" We have contacted auto europe but not have a response "

" We have been charged a value of 31 euro after returning the car in perfect condition and full of petrol. Maggiore have ripped us off as this wasn't explained on the voucher "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by CAROL - 13 October 2018

" Easy "

" Very easy on collection. Friendly staff excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by STUART - 30 September 2018

" Left an item in the vehicle staff very helpful and put item in a box for my courrier to pick up. Staff very helpful and efficient. "

" Staff very helpful pick up and drop off close to airport. Vehicle clean and better than expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MICHELE - 30 September 2018

" Great all rounder . "

" Transaction for start to finish was really easy & smooth great customer service with a smile would defiantly use agiain , Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by PETER - 24 September 2018

" Have used them many times and generally a good price and satisfactory outcome "

" Receiving and returning the car went very smoothly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by DAVID - 22 September 2018

" All went smoothly as usual. "

" All went smoothly. Check in and out. Car as expected to be and in good condition. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by IOLANDA - 20 September 2018

" Overall very good. Everything went smoothly. "

" They should have informed me where to drop off when I collected the car. The fact I did not know caused me a lot of trouble as after unloading the car, I was told I had to move it and take it somewhere else. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MARK - 18 September 2018

" Good! "

" Efficient service and suitable vehicle "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by LYNDA - 15 September 2018

" No problems with booking process. "

" Too many signatures required. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LAMEZIA TERME, IT - Reviewed by AGNES - 14 September 2018

" . "

" Very efficient staff and lovely upgraded car at no extra cost. Vehicle was clean and in pristine condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ALAN - 11 September 2018

" Friendly and efficient staff making the whole experience stress less. "

" The staff were friendly, cheerful and efficient from Sabrina when we collected the vehicle and Rocco when we dropped it off. I can endorse the positive feedback from other hirers and the reason for the excellent rating. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by PAUL - 09 September 2018

" All positive "

" After terrible experiences with Goldcar last year this was a welcome relief. I will use Hertz/Thrifty in the future "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by EILEEN - 24 August 2018

" My experience with Auto Europe has been good until the experience with Locauto upset me. "

" Because our flight was early morning we had to leave the car back at 6 am. We looked after the car very carefully and returned it full of petrol, in the same condition we got it and posted the keys through the box on door as requested. A few hours later, while sitting in Milan Airport, I received a message to say that the car had damage on one of the wheel trims and this would cost me 139euro. They provided photos. We also had taken photos of the car and individual photos of all wheels. Our photos do not show any damage. I have spent a lot of time contacting them and provided them with our photos. The damage must have been done after we left the car. Their photos are not taken in the same place as I left it!! I am awaiting their response. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by JOSEPH - 20 August 2018

" Very good car no problems "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by COLIN - 16 August 2018

" Initially I was very pleased with the rental. All appeared to go smoothly. I dropped it off. It was checked by the representative and all cleared as no damage ,and a full tank. However, several days later a £40 charge has been made against my account. I have received no contact as to what this is about. I know have to go through a lengthy process to have this overturned. I am have gone from a very satisfied customer to a very unhappy one. "

" Initially I was very pleased with the rental. All appeared to go smoothly. I dropped it off. It was checked by the representative and all cleared as no damage ,and a full tank. However, several days later a £40 charge has been made against my account. I have received no contact as to what this is about. I know have to go through a lengthy process to have this overturned. I am have gone from a very satisfied customer to a very unhappy one. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by JEFFREY - 07 August 2018

" Experience was fine. "

" There were only a couple of other customers in front of me in the que to pick up the car, it was a very hot day, my family waiting outside in the baking heat. Unfortunately it took around 40 minutes to actually get processed which just seemed excessive to me! Upon dropping off the car the men checking the car over and pointed to the door lock. I said what was the matter, they were unable to explain as they could not speak English. A few days later I received an invoice for "damage" to the car for £50!! This was totally unacceptable as it was not explained to me and nothing to do with me!! "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by SAMUELE - 08 July 2018

" Ottima esperienza "

" Agenzia seria personale esucato "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by JOHN - 08 July 2018

" Good value and new car could not ask for more "

" Great service notably the drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by SALLIE - 27 June 2018

" Easy to use and great value "

" Ive used Locauto se real times now and have been happy with the service and the vehicle on each occasion and always great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MARTIN - 22 June 2018

" The only slight issue was the drop off. But that was more to do with a small airport and unfamiliarity with the parking drop off points and was easily overcome. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GERALD - 20 June 2018

" Nice staff, efficient pick up and return but not the car we had booked. "

" Not happy with being offered a Fiat 500 or Panda when had booked a Ypsilon or Clio. We own a house in Calabria and needed to go to collect stuff from the DIY store and the car supplied was not suitable. Also, the gearbox was very bad for a new car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by NICHOLAS - 15 June 2018

" Efficient website and process. Flexibility. "

" Counter staff and process very slow. Long wait to get the car. Did not get car reserved. Hidden charges for cleaning the car! Expected car to be washed prior to return or charge between €10 to €30! Car was not full of fuel despite being described as being full. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by PETER - 10 June 2018

" I have hired many vehicles from Lamezia and like all events if there are long queues it can be frustrating, This time I went straight to the counter and was served straight away very efficiently. "

" Generally very good service, "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GIUSEPPE - 09 June 2018

" Gm "

" Gm "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by ALVIN - 18 May 2018

" Good overall. Nice car. "

" Good! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ANDREW - 11 May 2018

" I would use them again. It was great to have such a good experience with the car rental. "

" Really good. Was very impressed with the car. it was in good condition, and great service overall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MALCOLM - 04 May 2018

" As I HIRE A VEHICLE AT LAMEZIA ON A REGULAR BASIS I HAVE NEVER HAD THIS KIND OF PROBLEM BEFORE. SOME PEOPLE NEED TRAINING ON CUSTOMER CARE. DUE TO THIS EXPERIENCE I HAVE GIVEN LOW MARKINGS AND I WAIT FOR YOUR RESPONSE WITH INTEREST. "

" When I picked up the vehicle there was damage to the car, this was not a problem as the damage was indicated on the paperwork. When I arrived at my destination it was clear that the cars locking device did not work. Due to this I returned the car the next morning and was given another vehicle in exchange, I was told when I asked that there would be no charges made due to the condition of the first vehicle. I have noticed today the car rental company have charged to my credit card £9.37 which I think must be for the fuel I used in returning the car for a journey I should not have had to make in the first place. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by BARRY - 29 April 2018

" Booking with Auto Europe was as straightforward as ever "

" Check out service by Massimo was excellent and the car was also excellent. Check in was also very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ADAM - 28 April 2018

" Very competetive price for car rental. I got completely new car. Fantastic customer service by Rosa (if I remember her name well :-) ) "

" Good price, good car condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by STEVEN - 28 June 2015

" Was given voucher for maggiore and when it there after queuing was told not with them. Had to pay to get online access to find out with scicily by car. Then queued. Again wasting time "

" They were good "

LAMEZIA TERME, IT - Reviewed by EDWARD - 22 June 2015

" Easy to use and understand website/charges etc "

" Straight forward and quick service "

LAMEZIA TERME, IT - Reviewed by GERALD - 20 June 2015

" Best service,good cars. "

LAMEZIA TERME, IT - Reviewed by DEBRA - 18 June 2015

" offers very good deals all year round "

" friendly staff and very happy with car "

LAMEZIA TERME, IT - Reviewed by JOHN - 17 June 2015

" No problems "

LAMEZIA TERME, IT - Reviewed by ANDREW - 16 June 2015

LAMEZIA TERME, IT - Reviewed by NICOLA - 15 June 2015

" The girls are very friendly. "

LAMEZIA TERME, IT - Reviewed by PATRICIA - 13 June 2015

" very helpful "

" Staff should check car with client in person when they collect initially not just when the customer returns it. "

LAMEZIA TERME, IT - Reviewed by DAVID - 05 June 2015

" I had to upgrade my car three times and had no problems with your customer services. Very professional. "

" Local staff very helpful when picking up the car and on return. "

LAMEZIA TERME, IT - Reviewed by DAVID - 28 May 2015

" Having used Auto Europe for many years I have been impressed again by the service and prices. However, Firefly did not provide a good car - see below. "

" 1. Although my credit card with £1000 has been accepted several times before by Firefly for the blocking, it wasn't this time. I have Insurance 4 Car Hire but had to pay Firefly €149 for the 7 day CDW! 2. The car was not in good condition. In particular the aerial was missing and there were many scratches on the body work.. NOT HAPPY or IMPRESSED. "

LAMEZIA TERME, IT - Reviewed by JEFFREY - 28 May 2015

" Auto Europe site said the booking was with Enterprise, but it was actually with Locauto. It turned out OK, but I was trying to avoid Locauto because of many poor reviews. "

" It was actually a Locauto rental although I had booked with Enterprise. But all went well. Very pleasant and helpful staff, who spoke good English, no waiting to collect or to return car. Choice of 2 cars (though not the model I booked), clean fairly new car, and no attempt to sell me anything. Overall I was very satisfied "

LAMEZIA TERME, IT - Reviewed by ROBERT - 25 May 2015

" Car could have been cleaner ? "

LAMEZIA TERME, IT - Reviewed by PETER - 24 May 2015

" Happy with Auto Europe as the Agent but would not use FIREFLY again.Outside of the car was not clean and lots of small dents and scratches.During the holiday realised my main headlights and back lights were not working,called the office on 7 occasions and sent 2 text messages,asked me to ring back twice and then informed me they could not understand English or they were busy serving customers.Very poor after sales. "

LAMEZIA TERME, IT - Reviewed by LINDA - 24 May 2015

" I use auto Europe on a very regular basis and would highly recommend the company, the only slight criticism I have is that it's very difficult to get the on line system to keep your details for future bookings. "

LAMEZIA TERME, IT - Reviewed by CARLO - 22 May 2015

" would like better advice and made clear about zero exccess cover "

" a little happy face would make a change after all when your just about to start a holiday one would like to start with a high not a sour face "

LAMEZIA TERME, IT - Reviewed by ROBERT - 11 May 2015

" I have used a number of car hire providers at this location, and this is the most friendly and efficient by far. "

LAMEZIA TERME, IT - Reviewed by ANDREW - 06 May 2015

" Excellent price. Quick service at airport. No problems. "

LAMEZIA TERME, IT - Reviewed by JENNIFER - 06 May 2015

" Considering they have a plane in every day all a bit of a muddle and long winded. They try and push insurance .The car we had had a lot of scratches one large one on the passengers wing . And the windscreen washer never worked so we had to throw bottles of water over it. "

LAMEZIA TERME, IT - Reviewed by MARK - 22 February 2015

" Good value "

" No problems. Good service. Good value "

LAMEZIA TERME, IT - Reviewed by DAVID - 07 February 2015

" Excellent car hire at the best prices and good customer service. We have been using you for many years when we go to our apartment in Italy. We also recommend you to family and friends who are staying at our apartment too. "

LAMEZIA TERME, IT - Reviewed by LINDA - 26 January 2015

" Service is usually excellent provided an American answers the phone. "

" Service is usually good but cars are usually dirty. "

LAMEZIA TERME, IT - Reviewed by PETER - 28 December 2014

" The website is first rate. I have used this site for about 8 yearns "

" Max behind the counter is the most helpful and pleasant guy you could wish to meet, and his English is far better than my Italian. I have used them on my last 5 visits and will continue to do so. "

LAMEZIA TERME, IT - Reviewed by NICOLA - 26 November 2014

" I think some incentive for returning customers is a good thing because there is alot of competition with car hire now. Customers shop around to save £10-£20 on a booking. "

" I know the ladies at the airport office well now, they are very efficient. "

LAMEZIA TERME, IT - Reviewed by TINA - 03 November 2014

" Excellent service for pick up and return and i had the car that I wanted. "

" Would book again. "

LAMEZIA TERME, IT - Reviewed by CARLO - 10 October 2014

" Quicker service at pick up point Lamezia Airport long wait .and a smile would be nice,and more help to find rental car ,possible lack of staff!!!! "

" not good if car breaks down or similar .as happened to me .Told if car not able to fix i would be taken by taxi to Lamezia Airport to pick up another car and then drive 2 hours back to where we we staying not good if on holiday !!!My suggestion would be for your company to deliver a new car from Airport to me and your company get a taxi back to Lamezia Airport from Tortora /Praia Amare .Car was fixed so no problem this time .kind regards Carlo "

LAMEZIA TERME, IT - Reviewed by TINA - 01 October 2014

" Excellent service and requested a Fiat 500, which I got. Will book again. "

" Very fast and professional service. "

LAMEZIA TERME, IT - Reviewed by PETER - 01 October 2014

" excellent "

" excellent "

LAMEZIA TERME, IT - Reviewed by ELIZABETH - 23 June 2014

" The rental rate was reasonable.I did my research on line but booked by phone.The person who made the booking had good communication skills and was pleasant and professional.The staff at Lamezia were efficient and friendly.Fortunately I had not long to wait for my car,and it was in reasonably good condition.It was checked on return and all was in order. "

" The car was an economical Fiat Panda which served my needs. The staff explained that although the fuel tank registered 7/8 it was full. All was as advertised apart from that "

LAMEZIA TERME, IT - Reviewed by NIGEL - 06 June 2014

" I am a regular traveller to southern Italy , the team at europcar in Lamezia are the best! They are very friendly and organised, I would defiantly recommend them. Mr Orrin England "

" Superb! Good clean new cars! "

LAMEZIA TERME, IT - Reviewed by DENIS - 14 April 2014

" Keep on doing what you are doing! "

" The girl on duty was very helpful and understanding. "

LAMEZIA TERME, IT - Reviewed by STEPHEN - 10 March 2014

" We nearly always use Auto Europe. "

" Good service quick pick up and return value for money. "

LAMEZIA TERME, IT - Reviewed by ANTONIO - 05 December 2013

" Autoeurope is a great solution to book car hire on line at great prices. Straight forward process which requires little time. "

" Firefly vehicles are Hertz vehicles. Mileage is higher that average but the overall quality of the cars is still very good. Minor damage was recorded on damage sheet prior to my rental. It would be great to discourage people from smoking in vehicles to avoid leaving an unpleasant background smell. "

LAMEZIA TERME, IT - Reviewed by MICHAEL - 17 October 2013

" Booking process was fine, voucher accepted OK. "

" The time taken to pick up the car was unacceptable - obviously Hertz cut-price cousin Wildfire had over-extended its offer. The car was scruffy and the clerk just put scratches all over it on the check out form. He also accepted my word that we had done no further damage and that the tank was full on our return. The car was OK but I'm worried that as once before I'm going to find a charge on my credit card deposit for no good reason. "

LAMEZIA TERME, IT - Reviewed by RONALD - 05 August 2013

" Easy to book and found cheaper than going direct to rental company. "

" Found very helpful and straight forward and got away very quickly. The same on return. "

LAMEZIA TERME, IT - Reviewed by THOMAS - 05 August 2013

" first class car and service from start to finish "

" Friendly ,helpful, supplying an upgraded superb quality car. "

LAMEZIA TERME, IT - Reviewed by CLIVE - 31 July 2013

" When booking, I would like to see the name of the rental company before finally confirming and paying. I have used Autoeurope many times and am very satisfied. "

" Maggiore were very efficient and helpful on arrival. The standard of cars available was very good. This was the first time Autoeurope has arranged a car for me using Maggiore and I would rate them the best so far. "

LAMEZIA TERME, IT - Reviewed by DAVID - 05 July 2013

" Best price & easy booking procedure "

" Extremely efficient English speaking reception at collection point. Smooth and speedy (but thorough) handback. "

LAMEZIA TERME, IT - Reviewed by MICHAEL - 24 May 2013

" Consider insurance at booking should and could be clearer "

" Very Relaxed attitude . Nice staff and very professional. Checking car in should be more controlled as had to request staff to physically check car and then ask for papaerworked to be signed to say car returned with fill tank of fulel and no damage "

LAMEZIA TERME, IT - Reviewed by ELIZABETH - 22 May 2013

" Excellent service "

" Being a regular traveller I always book through Auto Europe, but only ever use Budget/Avis as they are much better to deal with than any of the other companies. "

LAMEZIA TERME, IT - Reviewed by CHRISTOPHER - 06 April 2013

" Very good at getting competitive prices "

" Loved the Fiat 500. Very prompt and efficient. Very satisfied as long as no charges come through; there shouldn't be any. "