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LILLE CAR HIRE REVIEWS
Car hire reviews in Lille
Ruled by Burgundy and Spain until Louis XIV of France captured it in 1667, Lille today is a vibrant tourist destination with its own distinct identity. Most first-time visitors head for the Vieux, or Old Town, a wonderful maze of narrow, cobblestoned streets lined by Flemish-style, red-brick buildings and medieval monuments. Filled with chic boutiques, luxury food shops and upmarket restaurants specialising in the finest French cuisine, this lovely and very historic part of the city centre boasts many of Lille's top attractions. Grand' Place (also known as Place du Général de Gaulle) is the perfect place to relax over an al fresco coffee or hearty meal before visiting Palais des Beaux-Arts located in Place de la Republique, a museum second only in status to the world-famous Louvre in Paris. The Musee de L'Hospice Comtesse founded in 1237 is another major showcase for Lille's amazing arts and crafts scene. It is also possible to visit the birthplace of the great statesman, Charles de Gaulle, who was born in Lille in 1890 and went on to serve as President of France from 1959-1969.
When planning your next car hire in Lille, there's no better choice than Auto Europe, one of the world's leading car rental companies. We offer the cheapest car hire options at over 28,000 convenient pick-up and drop-off locations in more than 190 popular destinations worldwide. By working with all the industry's top car hire suppliers, we are able to offer our many customers the widest choice of vehicles available in the city of Lille and elsewhere in France, allowing drivers to collect their vehicle at a convenient location downtown or from Lille Airport, as well as from the city's two main train stations - Lille Flanders and Gare de Lille Europe. Take a look at the Lille car hire reviews simply by scrolling down this page to see the user ratings and comments posted by some of Auto Europe's other customers in the city.
AUTO EUROPE LILLE, FRANCE Car Rental Reviews
Average Rating for Auto Europe Lille:
LILLE, FR - Reviewed by NORMAN - 05 May 2025
" I have no real complaints about the service I got from AutoEurope.At the end of the day I got a reasonable vehicle which enabled us to meet all our objectives.For 4 days it cost rather more than I had bargained for as aI bought extra insurance from Hertz which I maybe did not need.Thankfully I had an uneventful time so never needed to use the extra cover. "
" It just seemed that I was hiring the car from Hertz. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LILLE, FR - Reviewed by KARIM - 09 April 2025
" Auto europe provided a good service but thrifty/hertz didn't "
" They charged me for damage that was both pre-existing and too small to matter according to most car rental agencies i've come across. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LILLE, FR - Reviewed by MAXINE - 03 June 2024
" Complete nightmare "
" Shambles and I still haven't had my refund - and no one at the office can give me any information !! Alamo have told you that they confirmed we did not collect a car for n the same day and you still insist you are waiting for them to tell you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LILLE, FR - Reviewed by WILLIAM - 10 April 2024
" I was double charged initially as the site crashed during the booking and had to rebook. However it turned out both were successful. It took two phone calls to be considered for a refund and then a further week for confirmation. Auto Europe should have immediately picked up the error on their end, two bookings same driver, car, collection and drop off time and place. Next time be more customer centric, and put us first. "
" Great Eurocar experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LILLE, FR - Reviewed by JONATHAN PAUL - 16 October 2023
" Very easy booking process, value for money and simple. "
" Easy pick up in Lille...and drop off in Marseille. V smooth process at both ends. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by PETER - 15 October 2023
" Trouble free "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by STEVEN - 25 September 2023
" All good "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by LAURENCE - 16 September 2023
" Smooth, reliable, slight issue with car but happy. "
" Car key not working remotely. Was told (with apologies) when picking up. Was a bit annoying. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LILLE, FR - Reviewed by SERRA - 16 August 2023
" Great service, we had Tesla and it was a good experience "
" Great service, we had Tesla and it was a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by MIRCEA CRISTIAN - 29 August 2022
" Why can't the price be straightforward from the start, to help the customer? I love the marketing with the underlying message that auto-europe are experts in rentals. However all these experts can't find a solution where the customer pays the agreed price when buying the voucher and that's it. Let me confirm that these are non-damage related fees. Also, the fact that I have to enter my details (address, age) 3 times is non optimised. Auto-europe and car rentals really need to work together and simplify further the process for the customer. "
" Overall good but nothing out of the ordinary - as with all rental companies, you need to be on your toes as an extra charge is never far away. Even if the extra charges are small, less than 10 euros in this case, it is always frustrating - these are non-damage related charges. Also, I inputted my details before for a "fast-track" check-in. Needless to say, they couldn't find my details and I had to give all the information again at the counter. In the end, with the auto-europe voucher purchase, I had to give my details 3 times... a joy. Why can't you simplify the entire process? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LILLE, FR - Reviewed by ADAM - 28 February 2022
" Overall Ok but not exceptional. "
" Unclear on arrival regarding insurance cover, extra payment taken for €68 but not clear what this covered. Car was not fully clean, car was quite poor to drive, most importantly I specifically booked a car with SatNav, which the car had but it didnt work, "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LILLE, FR - Reviewed by NICOLAS - 15 August 2020
" Can't wait to buy a car "
" No window cleaner, knowing that I was about to drive for 6 hrs ! Car dirty, mentioned it but the guy didn't car ! Advertising discount on car rental is false and never happened !!! Always double up price during holidays !!!! Seriously ! We all know the trick but provide a bad reputation ! Don't be surprise with the actual world if many companies are shutting down ! Valorise customers before profits !!!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LILLE, FR - Reviewed by JAMES - 15 November 2019
" I was shocked to be told that I needed to spend a great deal extra to obtain proper insurance for those travelling in the car - and to cover a huge excess in the deal I had. "
" I arrived about half an hour early and was - more or less - told to go away. Not a friendly reception. On the other hand the man in the parking lot who received the vehicle at the end was friendly and helpful. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LILLE, FR - Reviewed by LAURENCE - 17 September 2019
" Been using for a few years now. Always went perfectly. Will be back! "
" Smooth operation as always. Nice upgrade too. Agency providing clear instructions and even advising on cheap petrol nearby "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by JOANNE - 20 November 2018
" good "
" very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by GRAHAM - 19 November 2018
" A/E is good. "
" 1. Difficult to find return car location - this is due to Lille and not Europcar 2. They were not willing to check car even though it was only 19:00 and there were two counter ladies - so one could have come and checked car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LILLE, FR - Reviewed by PETER - 12 November 2018
" A bad experience - I did not realise that a slight delay to arrive would seemingly invalidate the whole booking. I was not impressed "
" I just missed a train to gt to Lille, and so when I arrived on the next train around 2 hours later than the time that I had indicated, and I was told at Europcar that the car was no longer available for me to pick up. Not at all pleased!! I had to make another more expensive booking with Europcar. I would like a refund please, as I was never able to pick up the car in the first place (apparently Europcar gave it to someone else..) "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LILLE, FR - Reviewed by ANDREW - 02 October 2018
" Highly unsatisfactory "
" 1. The fuel tank was no full on pick-up. Unfortunately we only realised this when we had driven about 10km away from pick-up. 2. Excessive bureaucracy on pick-up. We c ould not pick 40 minutes before the reserved time. 3. The final charges bore no relation to the price quoted on the reservation. The quoted price was UK77.35. The final charge was NZ$547.22 (approx UK273). A nearly 400% increase over the price quoted by you. 4. We have not received a copy of the final charges from either you or Europcar. 5. The car was returned on time. We did not put any diesel in but the tank was still half full so even allowing for the ridiculous price that Europcar charge to refill it still cannot match the final charge. 6. We now request that you obtain a full accounting from Europcar and supply it to us. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LILLE, FR - Reviewed by PAUL - 15 September 2018
" very efficient "
" Couldn't ask for better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by ANITA - 12 August 2018
" Excellent staff and vehicles. "
" Need better signs for drop off car park and instructions of what the procedure is. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LILLE, FR - Reviewed by ANDREW - 05 July 2018
" Top Class. "
" Brilliant service from the young man at Lille Gare Europe Station.....Mahmood ? Top Class !! Please mention him in staff brieffings. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LILLE, FR - Reviewed by ALAN - 24 May 2015
" Not the easiest location to find but staff were friendly and helpful. "
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