Auto Europe
- North America
- Central America
LOCAUTO ITALY CUSTOMER REVIEWS
- 8.7
- 8.9
- 9
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
LOCAUTO ITALY Car Rental Reviews
Average Rating for Locauto :
BERGAMO, IT - Reviewed by JOHN - 19 September 2025
" Straightforward and well informed "
" Good experience. Clean new car and model as requested. Better directions to get to car return point would have been helpful but once there drop off was quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by KEVIN - 15 September 2025
" Easy of use "
" Fast efficient friendly service in all areas , pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by BRENDAN - 15 September 2025
" Better than all the rest "
" Locauto is a great company to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 08 September 2025
" Great "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUIGI - 29 August 2025
" simple and cost effective "
" I always rent with LOCAUTO, pleasant and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DUNCAN - 28 August 2025
" All straightforward "
" All straightforward, went very smoothly. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JOSEPH - 17 August 2025
" 1+ "
" A real headache-free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 07 August 2025
" very professional and friendly "
" very professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by AMELIO - 04 August 2025
" Everything went smoothly. Friendly staff and extremely knowledgeable. "
" Very helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DUNCAN - 01 August 2025
" Simple and no issues "
" All straightforward, no issues "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ALFONS - 23 July 2025
" everything ok "
" everything ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PHILIP - 17 July 2025
" See above "
" I had bought full damage excess waiver but I did not realise that was not with the hire car company and if I had had an accident I would have had to pay up to £3,900.00 and claim it back, that was not made clear at the buying stage at all. I will not be renting a car from you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 16 July 2025
" Plain sailing, nothing bad to say at all - not like me! "
" Took a little while to pick up the car - it was very busy - but otherwise everything was good. No damage to the car on pick up and none on return so very straight-forward. Staff lovely despite pressure. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by NIKOLAI - 07 July 2025
" Great "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALASTAIR - 26 June 2025
" Good value. "
" Friendly checkin, pickup and return. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by HELEN - 23 June 2025
" satisfied with the experience. vehicle should have been clean. staff were helpful and friendly. additional cost for dropping off at a different airport was too much. "
" friendly helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by PIERS - 23 June 2025
" Very easy and convenient to book through Autoeurope "
" Excellent Company to deal with, no hard sell, professional personnel and new vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by NICOLA - 21 June 2025
" easiest experience ever "
" best vehicle hire ever. we were out of the airport in no time no hanging around .Dropping off was good too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by PAUL - 17 June 2025
" All good. Perhaps a flyer with guidance on where to refuel near the airport would be helpful. "
" Professional and friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MEHREEN - 01 June 2025
" Pick up and drop off very smooth "
" Easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 26 May 2025
" Very pofessional "
" All 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MESSINA, IT - Reviewed by PAUL - 20 May 2025
" As above. "
" Communication was good, the collection and return were quick and efficient, the staff were pleasant and there were no problems with the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by WILLIAM - 19 April 2025
" Expensive insurance ! Car hire cheap very good car , counter staff great but return staff really poor. Not interested in helping , cost us an extra 30 minutes , and for someone on a tight schedule that could be disastrous. "
" Car hire collection hard , very poor instructions, no map or sat nav data. Extra insurance for car excessive @ £150. Return of car utter nightmare , return staff offered almost zero assistance , took 3 goes before they would finally accept car back , as was in wrong part of car park, DUE very poor return instructions. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHELE - 03 April 2025
" Staff were very friendly and the whole process was very quick which I appreciate "
" Easy and straightforward "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by GINO - 24 March 2025
" Easy to book, prices clearly shown with each type of car. Have used Auto Europe for many years and will continue to do so "
" Professional friendly staff at reception and on collection and drop off of vehicle. Everything explained clearly, no problems "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by CLIVE - 13 March 2025
" As usual you have to protect yourself from dodgy rental companies. Always check the vehicle for damage. On returning vehicle photograph the dashboard showing fuel being full ! "
" We arrived at the desk 40 minutes early. No one waiting. Desk clerk said we were early and would have to wait !!! When challenged she said the car was being washed. When we collected the vehicle.it was completely dry and had not been washed. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VERONA, IT - Reviewed by PIERS - 13 March 2025
" Very easy and reliable service "
" Locauto are a very good car rental company with no hard sell at the counter "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SEBASTIAN - 26 February 2025
" Great again "
" Great all road, very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALAN - 17 February 2025
" Highly recommended "
" Very pleased first class service highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VICTORIA - 02 February 2025
" All good! "
" Quick and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CHRIS - 31 January 2025
" Locauto offered an outstanding service, they took the stress out of what has unfortunately become a common issue with some other car rental companies. That are trying to catch you out and make additional money. Spot on Locauto. "
" Locauto take the stress out of "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MARTIN - 17 January 2025
" See my comments above "
" Unfortunately I realised I had forgotten my driving licence when at the airport. I contacted your office and was told they could not contact the car hire company to change the driver on the contract. I was told by Locauto they could not change the contract and we had to pay a fee of over £200 in addition to hire the car. I appreciate my fault but it I was disappointed that Auto Europe could not assist "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TREVISO, IT - Reviewed by DAVID - 20 December 2024
" Overall good as usual "
" Disappointed being charged out of hours 22 03 we did contact them about late arrival "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 19 December 2024
" Had a few queries prior to hiring the car which were dealt with clearly and professionally. First time I've used Auto Europe and thoroughly impressed. "
" Excellent from start to finish, very pleasantly surprised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARY - 13 November 2024
" Very smooth and free of hassle! "
" Absolutely perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 12 November 2024
" Good company "
" Very helpful and friendly staff member at the airport desk.Very easy to pick up the car ..Car was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 08 November 2024
" Overall a really great experience from booking process right through to the rental period. "
" Really happy with the service and the friendliness and professionalism of the staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by DUNCAN - 07 November 2024
" All as expected "
" All went smoothly and car was clean and had no issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAMIE - 03 November 2024
" Always the best and most reasonable prices and choice of cars and would not bother using any other company! "
" Great company that were super fast and efficient and we got in our car very quickly! Would definitely use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALAN - 25 October 2024
" No issues "
" easy pick up and drop off process. car came with a full tank of petrol which is good and all existing damage to the car was clearly identified on the paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 20 October 2024
" Very helpful to speak to a real person by telephone, without long waits. No problems so cannot comment on claiming insurance refunds from Auto Europe. "
" Generally very efficient and no problems. Some car and driving in Italy documentation in English would be useful. Driving up and down the multi-storey car park is difficult. Expensive for second driver. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TIMOTHY - 20 October 2024
" Everything clearly explained. No surprises. "
" Efficient and trouble-free rental. Frequent shuttle bus between airport and car rental site. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ANNA - 19 October 2024
" A pleasant experience as Car Hire goes. "
" I can only give a score of 7 for value for money as no car hire in Italy is value for money. Something like 50% more than hiring in Spain for example. Having said that Locauto were the cheapest available for this trip. The car was in good condition and very clean. Both pick up and drop off were quick and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 08 October 2024
" Auto Europe are excellent. We have used in Sicily, Florence, Rome and Costa Rica. We always take out their full insurance which is good value. It is quick and easy to call AE and speak to someone who is helpful and knowledgeable which I highly value. Thank you so much. "
" We collected in Rome at the Termini Railway Station. It was easy to find and a short queue. The staff were efficient and helpful. They reminded us to take a video of car and patient about us pointing out any damage. The car was in good condition and we had no problems with it. We dropped the car off at Naples Airport. The man was careful to inspect any damage, so it was important to show the video of when it had been collected. There were no problems once video was shown. We also used Locauto in June 2024 in Florence. They are a reputable and honest company in our opinion and will not not try to force extra costs onto you. We always take full insurance out with Autoeurope who have been excellent and we have used in many countries including Sicily and Costa Rica. In Florence there as a long wait and queue to collect car, they needed more staff. It was not easy to find office at the edge of airport area. Drop off was very quick and easy. In Sicily we used Hertz who were good but a 2 hour wait at airport to collect, again they need more staff. It was lunch time so less staff but lots of customers. Overall very happy thanks. I was advised by AE not to be late to collect car which is good advice. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 02 October 2024
" Nothing but positive comments. "
" An excellent experience from checking in and picking up the car to dropping it off again. Would definitely use Locauto again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DUNCAN - 01 October 2024
" See 3 above. "
" Helpful staff at both reception and parking lot when we arrived to collect the car. Although we haven't had the final paperwork the handback on our return was equally efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JOSHUA - 21 September 2024
" Great all round, would recommend and use again. "
" Friendly staff, free upgrade and no one trying to upsell or charge anything extra. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARCO - 18 September 2024
" All great "
" All great and very easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 11 September 2024
" All very smooth "
" All went very well. Good staff and good car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FREDERICK - 10 September 2024
" Great - very easy. As usual not the car we hoped to get. You pick one on offer and never ever get. "
" Very easy pickup and drop off. Could not be better. The only thing we found was that a child lock had been set on a rear door and left active. We Conor find how to deactivate it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JOHN - 04 September 2024
" Liked Locauto but v annoyed AutoEurope. The website said the car was at the airport and no shuttle bus was needed which was thr most important element to me. I hate shuttle buses. I was with my young family and elderly mum and landing at nearly 11pm so the last thing I wanted was to catch a sodding shuttle bus with 50 other people. If your website cannot be trusted I will go via another firm next time. Shame. "
" Nice staff, lovely car. Not enough staff at the desk inside the terminal. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CESARE - 01 September 2024
" Was a nice experience "
" Very well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by FERNANDO - 27 August 2024
" It was a good experience. "
" I was relatively quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MARK - 26 August 2024
" brilliant "
" brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GODFREY - 25 August 2024
" Cant fault anything "
" 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NEIL - 19 August 2024
" Absolutely shocking. Avoid this company. "
" Didn't have the vehicle I'd reserved, VW T-Roc. Just said it's not available, no apology. Ended up with a VW Golf. Bombarded with demands to pay more money at check in desk for services I'd already paid for. Put the fear of god into me that if the car is chipped by a tiny stone or the alloy scuffed you will be liable up to a €900 repair bill. I never gave them a penny extra. On driving out of Catania airport onto the A19 which is a straight 96 mile road to Cefalu I noticed a warning light, "Car needs 1 litre of oil". On arrival in Cefalu I contacted Locauto. They said I can do a 2 hour round trip to Palermo airport to change the vehicle or buy 1 litre of oil for the car and the amount will be refunded on check out. Our Italian villa host helped to buy the correct oil after Locauto had told me the WRONG type of oil to use for THEIR own vehicle. On arrival at Catania airport the car passed the military style bump and scratch test. On presenting the oil receipt to the desk, this was completely alien to the staff and they refused to give me a €16 refund even though I presented the email off THEM saying they would. I was now in a situation accused of trying to defraud this company of €16 due to their initial failure to put oil in their own car. I double checked the car was signed off as returned without any damage, nothing else to pay and left the building. Awful experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SIRACUSA, IT - Reviewed by PAUL - 11 August 2024
" Overall a pleasant, easy experience and all at a reasonable price. Happy days! "
" Very straightforward company to deal and the vehicle we had (VW Taigo Auto) was a lovely car presented clean and tidy. Few scratches on it but there it is..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by CARLO - 10 August 2024
" Excellent all round "
" Very efficient and friendly - excellent overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by HOWARD - 19 July 2024
" Would defo go again with this company. "
" Very quick and efficient process to both pick up a car, and drop one off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 18 July 2024
" Straight-forward, cheaper than going direct. "
" Quick and easy car hire with no unexpected charges on return. Staff were very friendly at Pisa airport. The car was new and clean and as expected from the booking. Returning the car was just as easy so very pleased all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 09 July 2024
" Great as always "
" Very friendly, easy to deal with,and the hire car was exactly the one we ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by NIGEL - 07 July 2024
" The staff were kind and understanding "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by JONATHAN - 03 July 2024
" Na "
" A reflector fell off the car - even though we didn't have any accident or make any contact with any other vehicle. we have been charged 113 euros which I am contesting as an unreasonable amount. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by AIDAN - 28 June 2024
" Good drop off "
" Flexible at checkout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by SIMON - 26 June 2024
" Good overall, No complaints "
" Very good, no complaints "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JEFFERY - 15 June 2024
" Auto Europe provided a good selection of cars from different rental companies and a cover of Excess if I needed it (which we did not). The experience with LocAuto was excellent and I would recommend both companies to anyone. "
" I found Locauto to be very professional and well organised. They personally took me to the car and walked around it (providing a torch) to make sure everything was OK with the car and no damage etc. before I took it. The car was virtually brand new and was to the specification I requested. On the return they walked around the car with me to ensure no damage and once cleared signed the return form (which was emailed to me directly) and job done - no fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BEVERLEY - 13 June 2024
" Above "
" Address on paperwork was not the correct pick up desk at Milan Station. It had moved to inside station. After trawling round wuth heaven luggage we asked another car hire company who advised us where to go. Petrol tank was half full on pick up. Unfortunately, I didn't check until we were on our journey. Our drop off was Milan airport so I went to the Locauto desk there and showed them a photo of petrol gauge. They said they would put it on file for when I returned vehicle. I asked should I return car full abs was advised yes. Upon drop off the attendant didn't know anything about it abd said I would have to go inside to the desk. I ade a particular journey earlier in my rental to avoid wasting time before my flight. I didn't have time to sort it out so ended up paying extra to fill tank. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by ALLAN - 11 June 2024
" Auto europe provided an efficient and competitively priced rental and telephone staff were friendly and helpful. "
" Collecting the vehicle was straight forward and the vehicle met my expectation re size, type and model. It was in good condition except for the overtaking mirror which was taped up and could not be adjusted. On the second day the vehicle developed an engine management fault so we lost two days use of the hire car. Apart from that issue all was good. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MICHELE - 10 June 2024
" I have been using Auto Europe regularly for over 25 years........that tells you my experience "
" Excellent. Hopefully use again if the price is reasonable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGGIO CALABRIA, IT - Reviewed by MICHAEL - 05 June 2024
" Would love it if you could offer late night opening at Reggio even if for a premium particularly given it would align with the only incoming international flight that day. "
" Would love it if you could offer late night opening at Reggio even if for a premium particularly given it would align with the only incoming international flight that day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MATTHEW - 05 June 2024
" Upgraded to a new car which exceeded my expectations. Dealing with minor damage to the car after being hit by a bike was done quickly with email confirmation and a reasonable charge for the damage incurred. "
" Upgraded to a new car which exceeded my expectations. Dealing with minor damage to the car after being hit by a bike was done quickly with email confirmation and a reasonable charge for the damage incurred. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by HEIDI - 05 June 2024
" Excellent thanks "
" Second time hiring a car and I was worried about problems with upselling and claims for damage on return. But I had none of this. All great. And smooth. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by IAN - 21 May 2024
" excellent "
" yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HUGH - 27 April 2024
" Very fast and simple registration. Locauto carpark directly opposite centralised car-hire centre at Pisa Airport, "
" Giada dealt with reception on arrival and in the carpark on return. Friendly, efficient and knowledgeable. Juliano gave a good briefing on the new car. Thanks both. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by BARBARA - 24 April 2024
" Veey good experience overall "
" Very nice and easy process . Very good clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JAMES - 22 April 2024
" .... "
" ... "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TIMOTHY - 20 April 2024
" Done already "
" Francesca in Rome was very pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JONATHAN - 18 April 2024
" Very good company...as they say in italy...Bravo! "
" Extremely happy with Locauto..2nd time now and both times very good service! Lovely helpful gentlemen on collection of the car who upgraded me to a leager car for no extra charge... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 11 April 2024
" Easy and straightforward "
" Excellent helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHEN - 08 April 2024
" Always easy to book and always the best value and lots of choice "
" Probably the best hire company we have used in many years of renting cars in Italy. Staff were friendly and efficient, didn't try and sell us extras, car was brilliant and easy return check in. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VALERIE - 06 April 2024
" Good price and service. "
" Friendly and competent. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 21 March 2024
" Very straightforward pick up and delivery "
" Very straightforward pick up and delivery "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by ALISON - 09 March 2024
" See above "
" All good. Friendly faces and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ROBERT - 05 March 2024
" Easy to use website with the added advantage of having someone on the other end of the phone if it was needed. "
" Friendly and smooth service. Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MOHAMMED SAFIAN - 01 March 2024
" Overall good from the price to the experience "
" Overall good from the price to the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AUSTIN LEE - 21 February 2024
" Easy to deal with and upon collecting the vehicle the staff are always most helpful and provide an excellent customer experience "
" I am a returning customer, given I've always experienced excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by EUAN - 21 February 2024
" Another efficient and pleasant rental experience. "
" All good, but the windscreen washer was empty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ROBERT - 20 February 2024
" They were fine. "
" I lost the car keys: my mistake. Was very surprised to find that Locauto DID not have a spare. Only option they offered was to tow away the car and I had to pay for taxi to get my family home. Breakdown did not cover onward transport and also was very difficult to contact as a non Italian speaker. Although some of the people in the call centre spoke English, not all. So very hot and miss. Wasted half a day of holiday trying to sort out the tow truck. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MILAN, IT - Reviewed by FRANCES - 20 February 2024
" Excellent staff and car "
" Staff were really very helpful on all matters "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ALAN - 13 February 2024
" Have used Autoeurope many times over the years. Ordering, modifying and cancelling orders has always been a simple affair. Amazing range of suppliers and cars at great prices. "
" Friendly efficient staff, good quality car, easy collection and drop-off process. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by PIETRO - 08 February 2024
" Love the experience. Staff was extremely kind and helpful. Also I love that Locauto didn't block any funds on my . That's was a very nice as sometimes can take weeks before the credit is available again. AAA+++ :)) "
" Love the experience. Staff was extremely kind and helpful. Also I love that Locauto didn't block any funds on my . That's was a very nice as sometimes can take weeks before the credit is available again. AAA+++ :)) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAWEL - 08 February 2024
" Excellent service "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATTHEW - 28 January 2024
" Very good. "
" Trouble free from start to finish. Very efficient and speedy pick up and drop off. They even supplied a free USB adaptor for my phone to charge in the hire vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ALAN - 15 December 2023
" Friendly, efficient service from all staff. Easy collection and drop off service. Car (Fiat Panda) clean and well presented. "
" Friendly, efficient service from all staff. Easy collection and drop off service. Car (Fiat Panda) clean and well presented. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAOLO - 25 November 2023
" Great customer service, Valeria e Mattia sono veramente carini e disponibili . If I had a business I would like them to work for me! The car was brand new and clean, the have a great selection of insurance coverage that doesn't cost a fortune. We will absolutely recommend and rent again with them! Thank you so much "
" Great customer service, Valeria e Mattia sono veramente carini e disponibili . If I had a business I would like them to work for me! The car was brand new and clean, the have a great selection of insurance coverage that doesn't cost a fortune. We will absolutely recommend and rent again with them! Thank you so much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AREZZO, IT - Reviewed by ANTHONY - 22 November 2023
" Easy to use website. Good choice of vehicles "
" Good service, nice car, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by LUIGI - 21 November 2023
" From start to finish everything went very smoothly. Thanks "
" From start to finish everything went very smoothly. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by GEOFFREY - 11 November 2023
" As usual, Locauto was excellent "
" ~As usual, Locauto was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KEITH - 05 November 2023
" Easy to book and and at a highly competitive price. "
" Prompt collection of a great condition car. Drop off was quick once an agent appeared. It was quicker to walk to the aiport than get the return coach. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by ALEXANDER - 03 November 2023
" Extra unknown fees Car tyres were low in pressure. No wash wiper fluid I had to fix these issues and pay a huge fee for being 20 minutes later - out of my control. A rip-off company I will not reuse. "
" There was a large surcharge because I arrived after 11pm. The plane was 20 mins late only and yet I was charged over 40 euros extra. This was not mentioned in the booking. I would therefore not use this company again. I felt this was a very unfair amount and I wasn't warned. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by LUIGI - 31 October 2023
" Overall very satisfied "
" Good team of people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SARAH JOANNE - 17 October 2023
" Booking through Auto Europe, I knew what I had included in my car package and what the cost would be upfront. I opted to pay for car breakdown as an optional extra once at the car pick up (but aware this was an additional cost). Generally a good prompt service, transparent, helpful staff. Just car was a little grubby inside. "
" Polite service at Pisa, helpful assistant on collection and drop off. Only slight let down was the car was quite grubby inside and had quite a few bashes and dents on the outside. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DAVID - 12 October 2023
" see item 3 comments "
" Everything went very smoothly, great car and condition, damage pointed out, fuels system explained. My only comment would be on returning the car it was quite difficult to find our way into the correct car park, on arriving at the airport all the major brands had sign you could notice easily, LOCAUTO DID NOT. Suggest locauto explain this to the renter before they leave. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GRAHAM - 11 October 2023
" Great value for two weeks "
" It was all very efficient and thorough Car had a few marks etc all explained and no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by PETER - 09 October 2023
" All OK "
" Very thorough and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by DANIEL - 04 October 2023
" Again... all good... just annoyed to pay extra for a car I didn't get! "
" The only thing that annoyed me is that I paid extra for a VW Golf - but that wasn't even an option (out of three cars) when I collected the vehicle. Feel ripped off tbh. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by STEVEN - 01 October 2023
" Found car hire at a good price - answered queries quickly "
" Very efficient collection and drop off - helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RICHARD - 21 September 2023
" Gave clear options and pricing. Correct level of communication. Very happy. "
" No hassle, no pressure selling of extra insurance, quick service, thorough car defect check, easy drop off and great car. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LYNN - 17 September 2023
" Auto cars put me throught to Locauto so pretty good too. "
" It's not often that I would rate a car rental experience as highly but everything about the booking was good. The car particularly was excellent. I will certainly recommend & hopefully use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BENEDETTO - 12 September 2023
" Decent booking service "
" Good value. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by HOLLY - 09 September 2023
" Have rented with AutoEurope a number of times. Always happy. Easy to keep an eye on prices and change rental at any time should cheaper options become available. Rentals have always gone smoothly. "
" Locauto at Verona station was excellent. I only wish I had kept the assistants name, he was excellent, a true professional. He didn't try to upsell anything insurance etc, he spoke amazing English and took us around the car documenting all defects perfectly. He also showed us the basic features of the car which often they do not so. Whilst I appreciate as the renter it is your responsibility to figure these items o it, but they are familiar with all the vehicles so it is appreciated when they take a few minutes to give you a basic rundown. He explained clearly how to return to bring the car back (which at Verona station involves going down the taxi lane). One of the best car rental experiences we have had. Would 100% rent with Locauto again and this is a very good location. I overheard is colleague helping another customer and ethos seemed to be the same. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BOGDAN - 03 September 2023
" Compared with other similar offers, it was the best by far. "
" Very good experience, the car met the expectations. Drop-on and drop-off went fast and straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ANGELO - 03 September 2023
" Very satisfied "
" Amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CEZAR - 02 September 2023
" Lovely short holiday in Puglia "
" Very good customer service ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LEONARDO - 30 August 2023
" Excellent throughout Would like a loyalty discount to be automatically applied "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by CLAIRE - 28 August 2023
" Staff helpful and friendly "
" Very impressed with everything. Much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DUNCAN - 26 August 2023
" Slick, no issues - all exactly as expected "
" All straightforward and simple. Vehicle in good condition and processes at both ends quick and friendly "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by DANIEL - 22 August 2023
" I spoke my brother about Locauto company and recommended it to anyone. My brother rented the car and found it by far better than any company "
" Locauto have the best cars available and almost all cars nearly brand new. Best company!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 21 August 2023
" Very grateful that Auto Europe refunded some of their fee when I had to cancel a couple of hours after start of agreement because I had forgotton my licence so could not pick up car. Agreement was that no refund was due so I was very grateful to receive anything. This is a courtesy I will remember for a long time. "
" Very friendly lady, explained with great diplomacy and excellent English that Italian law prohibited her from letting me take car without her having seen my licence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 18 August 2023
" Good car choice. Lots on offer. Colleague who walked me round the car and checked vehicle on return very professional and caring. "
" Overall very good service. Staff member on pick up excellent. Very informative. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by AMAR - 16 August 2023
" Haven't received my deposit back yet "
" Car was very dirty on the outside "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by MORRIS - 15 August 2023
" Good price, easy to order "
" The process of getting the keys was painfully slow. It was not the fault of the agent but just poor office systems. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BARI, IT - Reviewed by JAMES - 15 August 2023
" Great experience "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by SHIVAM - 14 August 2023
" Would recommend "
" Great - free upgrade to an SUV "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by VLADIMIR - 13 August 2023
" Very good choice of cars at very competitive prices. "
" It was very nice, simple, quick, pleasant and very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FARDIN - 11 August 2023
" They booked for car in €417 ,but when I went to pick up they changed me another €300 for 21 age driver.Before or after booking auto Europe did not let me nothing.So it was totally unacceptable.I am asking refund for over pay. "
" At the time of pick up they changed me another €300 for 21 as 21 age driver,but when I booked car Auto Europe no informed me nothing .So they took €300 extra from me,which is unacceptable.I am asking something refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ADRIAN - 04 August 2023
" Overall good. Car was in reasonable but not immaculate state and I was not happy with the surprise charges for roadside recovery. This should probably be made clearer in the booking screens so it isn't a surprise "
" I was charged additional charges for roadside rescue/recovery which I have never had to pay before so not entirely happy with that as it was a surprise. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LAMEZIA TERME, IT - Reviewed by PAUL - 26 July 2023
" Easy to book and well priced with a good choice of cars. "
" The chap we met on the desk on pickup was very friendly and helpful, even though it was late at night, as were the handover guys, both on late pickup and early drop off. Excess deposit was also reasonable and lower than expected. Couldn't ask for a better service, very happy and hope to use Locauto again on our next trip to Italy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by BRIAN - 23 July 2023
" Overall experience good. Car hire in general is quite extensive since covid . The rates from auto Europe were fair. "
" Counter staff at lamezia airport were friendly and efficient . The guy that hands you the keys and signs the car out and back in was 100%. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BENOÎT - 20 July 2023
" No further comment "
" Pleased with car, just disappointed with the rip off excess insurance we get charged at pick up when we already paid for full expenses breakdown/theft etc. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by ALLAN - 25 June 2023
" Generally very good. A bit let down by the car having been smoked in. "
" Smooth collection and drop off. Very clear communication. Was unsure why I had to fill in forms providing details I had provided electronically and this slightly prolonged pickup. The car had been smoked in heavily, and this was not apparent until after we had completed the inspection and staff had left. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by MARK - 23 June 2023
" Straightforward easy rental "
" Great price, nearly new car, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SIENA, IT - Reviewed by JULIAN - 23 June 2023
" Friendly staff. Quick service. "
" Friendly staff. Quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 18 June 2023
" Excellent, professional and friendly "
" Excellent, professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIE - 14 May 2023
" Great from start to finish! "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MICHAEL - 30 April 2023
" Will book again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MICHEL - 17 April 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by PHILIP - 06 April 2023
" my experience to hire my car "
" everything went ok for my car hire "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEPHEN - 23 March 2023
" I always use Auto Europe as the are, quite simply, brilliant. The staff at Locauto were lovely, & the car was perfect for our needs & the whole car hire process was easy & efficient. Thank you. "
" I have used Locauto before & always choose them because the whole car hire system is so easy, pleasant & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAN - 22 February 2023
" All good "
" All great, except the car had no windscreen washer fluid in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TRIESTE, IT - Reviewed by WALDEMAR - 22 February 2023
" All went very smoothly. Thank you! "
" Very good car, very nice and friendly service and great explanations and directions for the way back. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by PAUL - 08 February 2023
" Signage on return to airport to direct rental car drop off could be clearer; though my early morning tiredness may have contributed! "
" Prompt, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLAUDIO - 30 January 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 30 November 2022
" Very professional, as usual "
" Very professional, as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ANDREW - 20 October 2022
" Best car rental provider that I have come across in years in Brindisi. The only improvement would be pre registration to speed up the process further. "
" I've never used Locauto, Brindisi before, even though I have used several other companies there. On arrival there was a queue, about 15 mins however, the staff member was very polite, calm and helpful. On pick up I had I was shown the car, it was dark, a very bright LED light was used, quick and simple. On returning the car I saw the same man who took only a few minutes to check the car and get my deposit refunded. The easiest pick up and return that I have had in years. Locauto will be my go to provider next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by THOMAS - 13 October 2022
" Good experience "
" Locauto has been brilliant, and I cannot recommend this company more: efficient process when picking up and dropping the car and nobody tries to sell you extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by GARY - 11 October 2022
" Not kept waiting in booking in and collection, return is straight forward "
" No problem car hire, I have used Locauto on a number of occasions in Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JUSTIN - 10 October 2022
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MILES - 10 October 2022
" ... "
" Usual attempt to sell me comprehensive insurance at pick-up even though I was already covered with a 3rd party. Apart from that, a very good experience. Extremely quick drop-off with checks of the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by CHRISTOPHER - 09 October 2022
" Easy to use online and option I chose was what I got. "
" Very efficient, pre- and post-use condition dealt with properly, paperwork by email. Wouldn't now ever buy a Lancia Epsilon but presumably Locauto have to take what they can get at present like their competitors. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by JEAN - 07 October 2022
" Not very pleased this time "
" Car was dirty couldn't see very well "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by CATHERINE - 05 October 2022
" Easy process from start to finish. Good value. Good communication. Car in good condition. "
" Easy process from start to finish. Good value. Good communication. Car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOSEPH - 02 October 2022
" I was happy with the offer found through Auto Europe which is my first place to find any rental car when I need one. I was pleased that the excessive prices of the last few summers seems to be normalising. I have refused to rent on two previous trips to Italy but was happy to be back with a good rental offer and price again this September. "
" Thank you for the upgraded car which was still economical and very comfortable to drive. I enjoyed this experience with the Fiat 500L very much indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARLTON STUART - 20 September 2022
" Terrible. It was a genuine mistake bringing the wrong driving licence. The booking was paid for using my fiancée's card so I don't know why it couldn't have been changed into her name on arrival. We've lost £300 because of this "
" My fiancée booked and paid for the car hire but couldn't add a driver online during the booking process. On arrival, I had accidentally brought my old driving licence, not my current one but had my DVLA code. We were not allowed to change the booking into my fiancée's name and lost our money. It was so stressful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by LUCY - 04 September 2022
" Overall a very good experience for the price. Car was pretty bashed about but it was the end of the season and we paid a low price so we weren't too bothered by it. Would happily use Locauto again. We bought excess insurance elsewhere and would advise others to do the same. "
" Overall a very good experience for the price. Car was pretty bashed about but it was the end of the season and we paid a low price so we weren't too bothered by it. Would happily use Locauto again. We bought excess insurance elsewhere and would advise others to do the same. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BARI, IT - Reviewed by RICHARD - 24 August 2022
" The range of choice of rental companies is helpful, but you have to watch the insurance options very carefully, unlike in the old days when Autoeurope offered comprehensive coverage as standard. "
" The car had a large number of scratches and dents. Turning the key did not always engage the starter, leading to a nagging worry that it might not start at all (although it always did in the end). I signed up to the emergency support package, but was given no details on it. However, overall it was ok. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by JULIAN - 16 August 2022
" A very poor first experience with Auto Europe. I will be interested to read your response. "
" Dirtiest rental vehicle I have ever seen. Tried to tell me it had been cleaned, but I'm not sure how ling ago that was! If you would like to see photos, I am more than happy to send some to you. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by GEOFFREY - 14 August 2022
" excellent friendly and efficient service "
" excellent friendly and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DUNCAN - 21 July 2022
" All worked to plan- no simple and no issues "
" All was vertstraightforwsrd and no issues with pickup, vehicle or return "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by MARGARET - 18 July 2022
" Was disappointed as a fairly regular annual customer that when my flight was cancelled and I tried to book an extra day that I would have to cancel and totally rebook at way higher charges than I had booked for. "
" Really pleased, Locauto proved to be very friendly but very efficient. Small car I'd booked provided with no fuss and likewise on car rental return all smoothly handled. Thank you Locauto. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by KULDIP - 07 June 2022
" Easy booking and received the voucher straight away, with benefit of cancellation 48 hours before collection "
" They were friendly, helpful and very efficient both at collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by SIMON - 07 June 2022
" See above "
" I am a regular customer of Locauto in Alghero and I always receive a really good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALEXANDER - 12 May 2022
" All very simple and good value. "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by JOHN - 30 March 2022
" I have used Auto Europe for over 15 years and will keep coming back "
" Everything easy and smooth. No pushy attempts to sell additional insurance. Straightforward and honest quick to release the car and accept the return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SEBASTIAN - 02 March 2022
" Great friendly but not at airport a quick bus hop away also when having to extend car hire by two days had to pay full price nearly the same as a week book prior "
" Great friendly but not at airport a quick bus hop away also when having to extend car hire by two days had to pay full price nearly the same as a week book prior "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by EUAN - 24 February 2022
" See above. "
" Very quick and efficient pick-up and drop-off. Car model just right for what we needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EMANUELE - 15 December 2021
" I've been using AutoEurope in the past 10 years, I normally rent cars 3 to 4 times a years everywhere I go in Europe. Very easy booking process, the customer service always there when needed, I really don't look anywhere else when it's time to rent the car. Thank you "
" Very prompt and easy check in/out very fast on collection and drop off. Worth to mention the lady at the Desk for the evening collection very kind & professional very well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 09 December 2021
" Easy booking, clear website. Cancellation is easy (in these difficult times). Good value for money. "
" The whole experience was seamless, from arrival to collecting the car. The car was brand new and easily filled our skis & bags. We left the airport in minutes after arrival "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by PIETRO - 12 November 2021
" Delighted "
" Very efficient, speedy, no fuss, polite Delighted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by KEVIN - 17 September 2021
" Excellent service as usual. "
" Very efficient, professional and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by LUIGI - 21 October 2020
" 100% use again thanks "
" Easy service, great vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SARAH - 08 October 2020
" See above "
" Office closed on our arrival we had to hire a car from another company. Have tried to complain but no one has dealt with the problem and refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GLENN - 30 September 2020
" Pickup to dropoff service was excellent "
" Great service. Pouring with rain when we dropped car off - they kindly took us to the airport doors to stop us getting wet! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by BRENDAN - 25 September 2020
" Excellent service and great staff... "
" Locauto are always my firsh choice when booking a rental car in Italy!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 24 September 2020
" Excellent car. Good value. Convenient pickup/drop-off. Friendly and efficient staff. "
" Counter staff not fully aware of terms agreed and paid for ie additional driver without charge. Potential liability for excess damage not as clear as I would have wished and not sure that it agreed with what I had arranged. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ALEXANDER - 24 September 2020
" Very helpful staff "
" Best ever car hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 08 September 2020
" The website is quick and easy to use "
" The pick up was quick and easy and the car was ready for us, the car had been cleaned and seals placed over the doors, when dropping the car off it was just two signature's for a full tank and a second for the inspection of the car, we have used this company several times now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by HANNE TIDEMAND - 06 September 2020
" Easy to use website. Clear information "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MICHAEL - 26 August 2020
" I would be happy to recommend Auto Europe but you need to vet the car hire companies more carefully, to weed out the bad ones! "
" The collection was fine and the car was fine until the last day when I had a puncture. I changed the wheel for the temporary wheel but found that the tyre that had the puncture was virtually bald! When I returned the car on the last day I pointed out to the rep that the tyre was bald and probably illegal and his only comment was"its the same as the other front tyre so must be ok", and promptly charged me E230.00 for a new tyre! The car should not of been on the road with tyres in that condition and to charge me for a new tyre is outrageous! I now have to claim on my insurance for this but it should not of happened in the first place. Locauto should not rent out dangerous cars and then screw customers for silly amounts of money to cover their errors! I would appreciate if you would take this up with them as you would have more clout than I do, as in all probability they would not even answer any complaint I make let alone refund the amount of Euros 230.00 they have taken from my credit card! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MONICA - 19 August 2020
" Very pleased. I wish I booked a slightly bigger car as when i was offered a Panda i tried to get a bigger car but there was none available at the time. "
" All the staff at Locauto/Fiumicino airport is polite, efficient, very helpful and not pushy to force you into buying additional insurance coverage unlike some of other rental car operators such as goldcar as an example which i have stopped using as they were extremely aggressive/rude when trying to convince me to take additional insurance coverage that I did not need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GREGORY - 11 August 2020
" Very good service and a good car. "
" great service. We will use Locauto again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LAWRENCE - 04 August 2020
" My flight was cancelled so I did not use the hire car. I received notice of the flight cancellation only 24 hours before departure so you refused me a refund. In the circumstances I consider this unreasonable, especially has I have been a loyal customer of yours for over 10 years. "
" see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDY - 09 March 2020
" Hiring a vehicle can be stressful but this was efficient and straightforward "
" Efficient pick up and drop off. Clean new vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICHOLAS - 26 February 2020
" Always use Auto Europe and generally been good. However, this experience was not great. "
" Long delays when picking up vehicle. Vehicle OK but not great. Cars parked at the furthest point in the car park and poor signage. No-one available to inspect vehicle when car returned to return location - still not received paperwork relating to return. Wouldn't use again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
VENICE, IT - Reviewed by TIMOTHY - 25 February 2020
" Very good again. "
" Not sure why I have a 1p charge taken from my credit card. I know there is a deposit but why take the money. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT IAN - 07 February 2020
" Fast and efficient "
" Dario was extremely helpful and the Lancia was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by FEDERICO - 25 December 2019
" auti europe is always my first choice "
" Had to wait 30 minutes for someone to show up for collection "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by TIMOTHY - 20 November 2019
" easy to use website and always competitive "
" car had lots of minor dents and scratches when I picked it up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CARLO - 28 October 2019
" I asked for some help or advice on this matter, but got none. YOU SHOULD HAVE ZERO ASSOCIATION WITH LOCAUTO. "
" NASTY, FRAUDULENT, EXTORTIONISTS. The worst company I have ever dealt with. They are operating a scam where they trick you into leaving the car at return saying they will have any minor cosmetic damage assessed 'professionally' and you are 'free to go'. Their scam is to first establish what your maximum damage excess is. Then they get their complicit 'assessor' to make sure it is 'assessed' grossly over this excess so that they can extort the maximum out of you. They then add an extra €100 on top as a 'fee'. There is zero communication but 28 days later (and with the car having done a huge amount of extra kilometres), they demand unbelievable exorbitant payment for minor cosmetic damage costs that are completely unjustified. They give you only a few days notice to pay and start to threaten you. If you try to respond with reason and try to have a dialogue, they then simply ignore what you say and continue harassing you. They ignore everything (including photographs and other evidence). They just do what they want and use intimidating tactics against you. It is impossible to contact them if they decide to ignore you. No phone number! No email address! You can only use their online internal system in which they suddenly ignore you and do not respond to your communication, even after multiple requests for a response. It is now almost 3 months since the car was returned and still there is no conclusion. It is quite unbelievable that this company is even allowed to exist, but clearly in Italy it can and does. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by GIANMARCO - 25 October 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ROBERTO - 23 October 2019
" Locauto team very efficient "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLOS - 23 October 2019
" All good "
" Thanks for no hard sell. Please make returns speedier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 17 October 2019
" Good experience. Windscreen dirty but all else ok "
" Windscreen dirty but thisis our only complaint "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARGARET - 16 October 2019
" as above "
" The man in the car park pick up/drop off was helpful and efficient. The car performed well in difficult weather conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by VINCENT - 11 October 2019
" Fortunate to have no queue at pick up and I was not pestered to take out additional insurances. Staff very pleasant. "
" One of the better ones I have used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SALLY - 08 October 2019
" Auto Europe are normally very good, except they did not help me earlier this year when I had a disastrous experience with Maggiore who were operating a scam and charged me an astronomic amount after the event for damage they did not tell me about at the time, being a few scratches on one hub cap costing 292 euros. "
" All excellent except a very long wait when we arrived, as there was a long queue of people waiting. It took over an hour to get to the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 01 October 2019
" Very easy to book online and always a good deal. "
" We booked an SUV but unfortunately only a estate available. Although Locauto stated it was the same class vehicle it was not what we booked. It was very low and extremely uncomfortable to sit in and to climb out of for the rest of the group which consisted of octogenarians. Staff are reAlly helpful but car was not what we booked. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by GIUSEPPE - 01 October 2019
" Great service, really easy "
" Great service, however the ticket/queuing system could be better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 30 September 2019
" Quite an economical deal with a comfortable car. Very smooth at pick up and drop off at the airport in Naples "
" Quite an economical deal with a comfortable car. Very smooth at pick up and drop off at the airport in Naples "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JEAN - 29 September 2019
" Great "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EVELYN - 28 September 2019
" My visit to the office was quick and efficient and more importantly Locauto have never tried to "hard sell" extra insurance to me. "
" Lovely friendly and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VIKAS - 25 September 2019
" We have been charged twice for the same rental. "
" We have been charged twice for the same rental. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 22 September 2019
" Good "
" Everything was fine except the agents had run out of small cars and gave me a Jeep. Great for autostrada but we had a very narrow lane to our villa which made life difficult. No fault of Locauto but had I known I'd have insisted on a smaller car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 22 September 2019
" Superb service from staff and car was perfect for what we required "
" Very friendly and efficient staff. Great car and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PHILIP - 20 September 2019
" Very happy with everything, from the time I first booked the car Auto Europe, to the return of the car to Locauto in Palermo Airport. "
" Service was very efficient and speedy at collection, no pressure sales for extra's, explained I had AE insurance. Was given an upgraded car at no extra cost. All Locauto staff were friendly and helpful. Thorough check round car and all marks pointed out. Car done all I required for the 14 days in comfort. Car return was equally efficient, Melanie the check in lady was very courteous and said all was good. My £500 deposit was back in my account within 24 hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JANE - 20 September 2019
" Always rent with autoeurope "
" Very easy to deal with. No hassle renter. No fuss and quick return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CHARLES - 20 September 2019
" Overall good , apart from Laucauto wanting more money . Will never use this company again "
" Was asked to pay extra for breakdown assistance. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by STEPHEN - 19 September 2019
" very easy process. would recommend "
" easy process, car was as expected, staff were efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KHURRAM - 18 September 2019
" Return at Venice airport was prompt. Fuel in the tank was not full initially which I had to get rectified. There was some confusion at Drop off but It was sorted out in the end. "
" Took a while reaching the site from the airport. Shuttle service was not very efficient . had to walk all the way to the office. Instead of an Skoda Octavia SW,I was given Ford Tipo SW which is a category lower than what I booked. This was not good enough for our family "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MIHAIL - 17 September 2019
" Easy to book, clear and transparent conditions (car insurance, reservation, etc), no complications and surprises. "
" Locauto was great, no complication, straight forward process, very transparent with the rental process and the conditions. Office at the airport, cars on 2 minutes walking distance car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 15 September 2019
" Always reliable and efficient with the most competitive prices and excellent servvice. "
" I have used Locauto on a number of occasions and have always found them courteous, efficient and not "pushy", although always pointing out details of insurance cover and excess. Vehicles have always been of the highest standard and the dropping-off process is quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by GARETH - 07 September 2019
" Depends on providing auto rentals that look to cater to their customers, rather than fleecing them. "
" I was one bar under a full tank on drop off, was told it would be 50 euros. I had time so went back to petrol station and filled up 5 euros. Further to this, there was some dirt on the car they attempted to charge me for, I said I will gladly wipe it with a wet cloth, then upon telling the staff I took photo's of the car when I picked it up, they stopped searching for scratches to try and charge me against. Not a very pleasing customer experience. Felt like I was trying to be fleeced. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by AMAR - 02 September 2019
" Overall impressed with the service, quick and prompt replies. "
" Very impressed. The process was quick and efficient at the desk, and also whilst picking and dropping off the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by KEVIN - 01 September 2019
" Very good and assured. "
" Apart from the 2 hour queue the service was very good and no hang ups on scratches or hard insurance sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by MANUELA - 29 August 2019
" Good deal compared to other websites for the same car rental and same car "
" easy to manage, car was adequate, price reasonable, money locked in the credit card unlocked immediately after car drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by PHIL - 29 August 2019
" Superb customer service from Auto Europe in resolving issue with damaged wheel to my complete satisfaction. "
" Damage discovered on one wheel which I maintain I did not cause identified. Too little time to dispute due to flight impending, advised additional 50 Euro charge would apply if I disputed damage and was unsuccessful. Felt under pressure to sign off the damage. Thankfully Auto Europe assisted me with claiming back the amount charged. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by SIMONETTA - 28 August 2019
" First class service throughout. "
" The whole experience from booking on line to the final dropping off the car was excellent. The counter staff and the staff organising collection and return of car were all friendly, polite and extremely efficient. Explanations were clear and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHIL - 21 August 2019
" Very useful to buy the insurance with auto europe when booking the car in England. Saves all the hassle when you arrive. Though you do have to put 2500 euros deposit down as if you are involved in an accident etc you would have to p[ay the excess and then claim it backThe only other aspect worth buying when you are there is the road assistance - not sure if you can get that before. It adds about 43 euros on to the cost (for 2 weeks). "
" Used for the last 4 years - always to a high standard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENOA, IT - Reviewed by JOHN - 21 August 2019
" Having read a number of very bad reviews about Locauto I was a little apprehensive about using them, but as it turned out everything went very smoothly and I'd have no hesitation in recommending the Locauto location at Genoa Airport. "
" The Locauto location at Genoa Airport is the most distant from the terminal, so on arrival it's a bit of a walk. However, on the return it is the first rental location as you drive in. Staff were very helpful, friendly and courteous both on collection and at drop off. The car itself (a Renault Clio) had seen a bit of previous wear and tear with numerous scratches to the bodywork and the alloy wheels. These were all checked against the vehicle outline on the rental agreement prior to signing for the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ANTHONY - 21 August 2019
" Nothing to comment on. "
" We had a very long wait in the queue to pick up the car as there was only one member of the counter staff on duty, dealing with one customer in particular for a very long time. When we reached the front of the queue she commented that it was always very busy on a Friday evening so you would have thought she would not have been working alone. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARIO - 21 August 2019
" Car collection could have been a lot cleaner. "
" Car collection could have been a lot cleaner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VENICE, IT - Reviewed by OLUWASEYE - 16 August 2019
" I will be using Autoeurope but not Locauto. It was not the best start for any holiday. "
" I didn't receive the vehicle requested, I understand you get a similar car in kind. As I am someone fairly tall, I received a smaller car, and ended up with right knee pain and cramps. The counter staff didn't show us the car, gave us the keys and asked us to go look for the car. Furthermore, The car was not ready and we had to go back to ask for child seats with a whole new contract prepared all over. Please understand this is very late after a delayed flight. She did try to sell us other packages, did not explain them properly, we declined all the packages. Also, we had to pay an extra driver charges as my partner used her credit card to put the car on hold. I wanted to use my debit card but no where did it mention debit cards are not accepted, I stand corrected on that. Nevertheless the drop off was efficient. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LAMEZIA TERME, IT - Reviewed by TOM - 12 August 2019
" highly recommended - the most efficient, effective and supportive car hire yet! "
" very positive - superb service at lemezia, speedy, efficient, friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NEIL - 10 August 2019
" Had to queue for around 30 minutes to get served, the woman serving me kept leaving the desk to go and talk to other people. I then got an inferior car as an upgrade. Sorry felt treated with complete contempt. The lady serving me even stopped at one point to look at a menu so she could tell a colleague what she wanted for lunch. POOR, POOR AND POOR ALL ROUND "
" Booked an Audi A3 and was told they were upgrading me to a bigger car which was a Skoda. From the people in front of me very few got the car they booked, seems to be a lottery. Might be the Sicilian way but not impressed. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by RICHARD - 07 August 2019
" Again an excellent customer experience where operators contacted me in person around an issue on an upgrade. This was sorted prior to departure and I was reassured the vehicle I wanted would be waiting for me at Pisa. "
" This is the third year I have used Locauto through Autoeurope. Every time the service has represented good value, been efficient and with knowledgable and friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NA - 02 August 2019
" Nil "
" Good staffs, good car, very happy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JACOBUS - 30 July 2019
" Booking and pickup was smooth "
" Although my experience was good my brother in law travelling with me was told his car had been rented out as our flight was delayed and he was charged extra for an upgrade. When we got to the pick up point the exact car that he booked was there but we were told by the attendant that a fault had been reported on the car and it therefore could not be rented. This smacked of sharp practice "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ROME, IT - Reviewed by JARRAD - 29 July 2019
" As above "
" Superb service hence the scores provided. Only minor thing was that despite being assured of an on site airport pick up/drop off we had to get a shuttle bus in Napoli. Other than that superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MITCHELL - 28 July 2019
" First class "
" Helpful and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 25 July 2019
" Car was okay. Boot silly to operate. "
" Nothing wrong bur prices too high. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by KATY - 22 July 2019
" Overall it was a very positive experience,staff were kind polite and very efficient thanks again. "
" the first car(Fiat Tipo) broke down after 200 m,but staff were very efficient and replaced the car with another very quickly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IAN - 19 July 2019
" As above "
" We hired two cars on the same day. When we picked up the cars counter stafff were very aggressive in trying to sell additional insurance which we thought we had already paid for costing €500. I was charged €39.63 for roadside assistance this was included free in the other rental. At handover no explanation of the controls. I was not even told car was automatic or type of fuel. Unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
GENOA, IT - Reviewed by GEORGE - 16 July 2019
" The service was good the car was clean (scratched but clean, the inside was clean. the staff were courteous. I was impressed how quickly we were sent a copy of the vehicle check list and our deposit being released, very fast - good service. "
" The car was a bit scratched and knocked about, and I wish I had ordered a vehicle with a bigger engine a it struggled. On the second day we noticed there was no aerial mast on the vehicle - there should have been, i guess it had been removed for a car wash and not refitted. But they were ok about it when we returned the vehicle. I was impressed how quickly we were sent a copy of the vehicle check list and our deposit being released, very fast - good service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JAMES - 15 July 2019
" Efficient as always "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ORAZIO - 13 July 2019
" Satisfied of car and service. "
" Everything went well "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by PETER - 10 July 2019
" Trustworthy and excellent value for money. Will definitely use again whenever I am in Verona or north Italy. "
" My car hire experience was great - from start to finish. The vehicle was perfect - and with less than 10k road miles! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPH - 10 July 2019
" Thank you "
" Thank you. I had a good experience. There was a long queue at the desk but the staff were courteous, professional & fast. The car was in good condition & the price was right. All in all a good experience! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by GARY - 09 July 2019
" Would certainly use again, if prices remain competative. "
" A went very smoothly form easy booking to returing vehicle. Pleasant, friendly staff on desk in Lamezia! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MARK - 26 June 2019
" Easy to use with all relevant information provided. "
" The process for collection at Olbia airport is the most efficient I have used - very good set up for collecting the car next to the terminal and again for drop off. No queues and very friendly and helpful team for signing documents, checking the car over etc. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by LUKE - 12 June 2019
" Quick and efficient "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PATRICE - 06 June 2019
" would recommend that people examine their cars prior to returning for damage. Mine actually looked like dust on the tyre. "
" The car was good, on pickup it was raining so couldn't see the previous damage. On returning there was a scuff on the rear wheel. The fee of €165 seems extortionate and left a bad taste to the end of my otherwise fantastic holiday. I used the car mainly for the journey to and from my accommodation as I wasn't travelling around. I have been to Tuscany many times and have visited the sites. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
VENICE, IT - Reviewed by BRUCE - 29 May 2019
" Locauto was a good company one of the better ones. "
" pretty good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 21 May 2019
" New car and very clean on pick up "
" Speedy and efficient collection and hand back of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARK - 08 May 2019
" Had to pay extra for satnav when it was ordered and paid for upfront! "
" Hi Booked an Audi A3 or similar with GPS included, but was offered a fiat tipo without satnav. I had the pay and extra £40 to have a Volvo v40 with satnav. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by GEOFFREY - 04 May 2019
" Excellent, friendly as ever "
" Excellent, friendly as ever "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 03 May 2019
" Will use Locauto again. "
" Handover efficient. Car was well equipped and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PHILIP - 01 May 2019
" Superb service best rental company I've used so far to date. "
" Very helpful and friendly staff. I've already referred someone while we were at the airport. Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by BARRY - 27 April 2019
" Booking on-line was easy and quick and prices were competitive "
" Both check-out and check-in were straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHELE - 26 April 2019
" In general no concern about Auto Europe but a lot of concern about Locauto staff. Very rude and unpleasant . Locauto should understand that closing thei pick up office at 11 pm is to early. People could arrive with flights until 12 pm and need a car. Like I usually do . On the drop off was raining and the did not process the car returning in their drop off office there but inder the rain ! The guy was rude as well. ! Bad experience with the staff. "
" Very rude staff . I arrived late and they were not happy so see me after 11pm. The office close at 11pm which doesn't make any sense since still a lot of flight are still not landed at that time. I have to pay a penalty because I arrived after 11pm. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BARI, IT - Reviewed by JACK - 17 April 2019
" Good service "
" Very good and quick customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ROBERT - 17 April 2019
" As above "
" Really convenient and helpful staff. Upgraded the car for us at no extra charge because we had more luggage. I'd recommend Locauto and Turin is a lot easier to get out of rather than Geneva airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by CHRIS - 13 April 2019
" Locauto staff were very friendly and helpful. No high pressure sales for extras. Email receipts good service. "
" Locauto staff were very friendly and helpful. No high pressure sales pitch appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 09 April 2019
" Reliable and reasonable "
" They were pretty efficient at both ends and the car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by RICHARD - 08 April 2019
" It is not the first time we have rented with Auto Europe and overall the experience has been a positive one. On this occasion it was only marred slightly by the delays when returning the car due to too few staff on duty, which cased slight anxiety and resulted in us having to rush to the departure terminal. "
" The staff in the garage are responsible for both collection and return in the same area and there was only one person on duty. When we collected the car this was not an issue, however when we returned the car there were several people trying to collect and return cars at the same time which resulted in delays. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VERONA, IT - Reviewed by STEFANO - 01 April 2019
" It is likely for me to suggest Auto Europe although I will also suggest to keep an eye on the rental company as in some occasions, such as Bologna airport, collecting the car can be an unpleasant experience. "
" I have booked an Audi A3 sedan or comparable and none of the staff was aware of what model the A3 sedan was. The only alternatives available for my booking were a Fiat 500X or a Jeep Renegade. Not a true like to like... "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALEXANDER - 27 March 2019
" Overall good value "
" Very good value. Had to wait approximately 25mins to wait for car to be cleaned when collecting which delayed us slightly but car was in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by MR - 24 March 2019
" Good "
" Very courteous and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALLISTER - 20 March 2019
" Good "
" Staff all pleasant and amenable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GARY - 18 March 2019
" All good. "
" At the counter tried to sell excess insurance and cover for breakdown. Also suggested I would need winter tyres at a cost of €93 for drive to ski resort even though snow chains are provided. Otherwise all ok. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RUSSELL - 25 February 2019
" Will book with you again "
" The service was very good. Staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by JASON - 21 February 2019
" Thieves. Con artist. Never again "
" I thought the days of ripp-off dodgy car rental companies were over. Never ever again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TURIN, IT - Reviewed by DAVID - 30 January 2019
" Very smooth booking and rental process. "
" Helpful friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by JONATHAN - 29 January 2019
" Efficient website which produced an excellent result with Locauto "
" Very efficient pick up. No extra charges which is a welcome change from other providers in Turin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by COLIN - 22 January 2019
" Efficient and reasonably priced. Good car and a trouble-free trip. No hassle when I declined insurance (I have annual cover). Easy drop off. "
" Slight delay in collection. Was offered a diesel upgrade for a very modest cost and got a very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARY - 17 January 2019
" Super - fantastic!!!! "
" Perfetta!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ROBERTO - 14 January 2019
" we returned the car to Jessica on the return day and she was really understanding and apologised for the issue with the washer fluid. "
" Pick up and drop of very smooth, the external of the vehicle was not clean and on the motorway we needed to use the wash/wiper and we thought no water in the wash system, however there was water but the washer tube was broken we could see this in the engine bay but I was unable to fix myself we reported it upon returning the vehicle 5 days later. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by BARBARA - 13 January 2019
" friendly staff , efficient staff "
" friendly staff , efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TURIN, IT - Reviewed by GUY - 09 January 2019
" Easy drop off and car in good condition withs no chains included which is appropriate given the time of year! "
" On arrival the team were quite slow and organising the group in front. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MEIR - 09 January 2019
" excelent "
" excelent - the only comment is that the representative should explain a little more about the car options / media screen etc'..... "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by BRUNO - 08 January 2019
" Car was OK, but covered in alot of scratches. "
" The car received had a lot of scratches, which is unstandable in Naples. However, I feel the insurance to cover the car was expensive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TURIN, IT - Reviewed by LIAM - 07 January 2019
" Happy thanks "
" Efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by RICCARDO - 06 January 2019
" Easy rental process. Convenient rates "
" Very friendly, professional, reliable and helpful staff. Transparent rental process and tariffs. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by FRANCESCA - 05 January 2019
" As above "
" Great car and very efficient service. Unfortunately like all other rental companies these days the price of the no excess insurance is inflated and that increasingly militates against paying for that level of insurance over a certain number of days. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TRIESTE, IT - Reviewed by NINO - 29 November 2018
" The best car company! "
" The best car agency in Trieste,lovely personnel,clean cars! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SALLY - 27 November 2018
" Previously for a number of years Auto Europe had a special arrangement with Locauto which included an additional driver. This has now been withdrawn so my cost each trip has gone up by nearly 100 euros. Every holiday now I will shop around to see if I can get a better deal. Previously I used Auto Europe and Locauto every month for 2 week trips. "
" Usually excellent but two issues, having used Locauto in previous years and every month this year. First, the second driver is now not included, starting a couple of months ago, which adds nearly 100 euros to each trip. Second, they charge 100 euros for a minor scrape, double if there are two scrapes a tiny way apart. They use cars with aluminium wheels and charge if there is even a tiny mark on a wheel. Also, I now spend 15 minutes at reception turning down their ' special offers'. This time they wanted me to take a car only half full of fuel, then return it empty, then pay them 50 euros for the fuel. No! Also they now try to sell me breakdown insurance, surely that should be included. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ALLAN - 25 November 2018
" We have used Locauto before and will happily do so again. "
" Friendly staff. Helpful on collection. Car was in good condition apart from some damage down one side but all was clearly marked on the paperwork. Parking area not very well signposted in the airport but that applies to all hire car parking areas so is a general airport problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GEOFFREY - 18 November 2018
" Excellent all round "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by SALLIE - 15 November 2018
" Quite disappointed this time as I had selected the free additional driver option when making a booking but it was not on the paperwork and understandably Locauto wouldn't accept that it had been booked "
" Quite disappointed this time as I had selected the free additional driver option when making a booking but it was not on the paperwork and understandably Locauto wouldn't accept that it had been booked "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by SUSAN - 03 November 2018
" Made it easy to find an automatic car of the right size for 2 people, our luggage & a wheelchair. "
" Very helpful staff. On drop off they drove me & my friend back to Departures so that my friend didn't have to push me in my wheelchair as well as the luggage trolley which made life a whole lot easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ALEXANDER - 31 October 2018
" No problems, so all good. "
" Locauto were quick and efficient, both at check out and check in. In my opinion the specification of the vehicles is not very good. There are no reversing sensors and most else is very basic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MICHAEL - 30 October 2018
" Fiat Tippo SW was just fine, we had booked a Renault Meggane eastate but the Fiat was a reasonable eguivalent. "
" Actually everybody was great, we inspected the car together going out and again coming back, np suprisess. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROSEMARY - 29 October 2018
" Excellent price, quality and efficiency "
" This was the best rental experience from Galileo Galilei I have had- of very many. All staff polite and efficient, a speedy process and I was very impressed by the prompt email confirmation that deposits had been returned. And very well priced, especially with a free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 27 October 2018
" Upgraded the vehicle at the counter for a good price. Car ran very well. A pleasure dealing with all staff at Pisa Airport. "
" Friendly efficient staff made the process quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NEIL - 25 October 2018
" Very Satisfied customer "
" Very efficient pick up and drop off, very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MATTHEW - 24 October 2018
" Excellent experience from start to finish.Well done. "
" Excellent experience from start to finish.Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GLENN - 20 October 2018
" Colleagues extremely helpful and efficient. "
" Great experience from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENOA, IT - Reviewed by JOHN - 19 October 2018
" We opted for the lowest cost option and were given a Lancia Ypsilon, a great little car which ran faultlessly while we had it. No fuss on collection - pointed out a couple of tiny marks which were noted by the check-out clerk, and similarly no fuss when we checked it back in. Received an email straight away to say the car had been returned in satisfactory condition, and a couple of days later to say the credit card option had been cancelled - so total peace of mind. Yes, sure, I'd use Locauto again, and I would happily recommend them to friends ... "
" We opted for the lowest cost option and were given a Lancia Ypsilon, a great little car which ran faultlessly while we had it. No fuss on collection - pointed out a couple of tiny marks which were noted by the check-out clerk, and similarly no fuss when we checked it back in. Received an email straight away to say the car had been returned in satisfactory condition, and a couple of days later to say the credit card option had been cancelled - so total peace of mind. Yes, sure, I'd use Locauto again, and I would happily recommend them to friends ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by GERALD - 14 October 2018
" Best car hire in awhile "
" Good staff, car fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by GEIR - 14 October 2018
" They were good with paperwork concerning a scratch made my criminal damage in order for us to claim our zero-surcharge through Auto-Europe. "
" They were polite, efficiant and helpful staff both on the issue counter and at the car pick-up- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JULIA - 13 October 2018
" Pretty good over all - need to provide clearer guidance about car return "
" Staff rude at drop off and no clear. instructions about parking car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by MARK - 12 October 2018
" Simple and quick "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 11 October 2018
" SORT OUT THE RECEPTION ISSUE. YOU ARE ONE OF THE CHEAPER COMPANIES THEREFORE POPULAR. YOU WILL LOOSE CUSTOMER'S IF I HAVE TO WAIT 2HRS TO PICK UP THE KEYS. "
" Picking the car up was terrible. The poor girl behind the counter was by herself. We were about 6th in the queue but each customer took about 15 to 20 mins. Took almost 2 hours queuing to pick the car up. Many customers arriving from UK will need a car. PUT THE EXTRA STAFF ON. 2 receptionalists would have halved the process time. No criticism of the staff member. She was let down by the company. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by TESSA - 11 October 2018
" `As in reply 3. I didn't ask for a diesel car and wasn't told I would have an additional cost slapped on for using one. VERY ANNOYED "
" Everything fine apart from the fact that on return I have discovered that I have an additional cost for a Diesel car. I wasn't told about this and didn't ask for a diesel car. Furious. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by SAULIUS - 09 October 2018
" Very satisfied with Locauto "
" Great customer service at Olbia Airport, easy comunication, friendly staff, would definitely use Locauto again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 08 October 2018
" Positive experience of hiring a car "
" The staff were very helpful and we did not wait long at all to both pick up and drop off the car. The shuttle bus to and from the airport was very quick. One word of advice - find somewhere to refuel before you get to the airport as it is hair raising trying to find a garage near the airport in the rush hour in Naples. Thankfully there was a sat nav in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIROSLAW - 07 October 2018
" All fine "
" Guy at Parking was grumpy, besides everything was perfect. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAOLO - 06 October 2018
" Terrible........see my previous comment "
" I'm unable to comment as my flight was cancelled by Ryanair, so I couldn't get to Pisa and pick up the hire car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JULIA - 06 October 2018
" Very good and efficient "
" Mostly good but removing the fuse for the cigarette lighter so that you can't charge your sat nav was very annoying. Presumably they want you to rent a sat nav from them. We just used a map.! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DECLAN - 02 October 2018
" overall a very positive experience and would rent from autoeurope again. "
" only reason for a 6 was car on the outside had a lot of scrapes and dents which was pointed out to us from the outset which i was happy with as on return i did not have any problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by MARK - 02 October 2018
" There was no problem with service or staff but when I rent a car, I expect there to be breakdown assistance and a spare wheel included in the rental agreement, not additional charges. I never fly with Ryan Air for the same reason. "
" Loc Auto price was good however there was an extra charge for breakdown assistance, even the spare wheel was removed and I had to pay extra if I wanted a spare wheel. The car was 1/4 full but I had to return 1/2 of Benzine. There was no ariel so the radio did not work. The desk service was however quick and efficient and returning the car was likewise. But I would not use again for all of the hidden extra charges. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by VINCENT - 01 October 2018
" Hard to find a fault "
" Friendly efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by COLIN - 30 September 2018
" The hire was fine, no problems "
" The hire was fine, no problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JONATHAN - 30 September 2018
" Not terribly impressed. I have used Auto Europe for many years without exception. This is the first time I have run into any problem. "
" No car was available, though to be fair we were earlier than expected. WHen the shift changed the new assistant immediately found a car albeit in a higher category which was on offer providing we took the fuel deal. The first assistant clearly could not be bothered as she simply offered the higher category car at a surcharge with no mention of the option we were subsequently offered. Then we were charged for the additional driver despite having purposely purchased it at the time of booking as part of the package, and shown the assistant the evidence. He insisted that that offer had expired before we had booked the car, and that we had to seek reimbursement from Auto Europe for the additional charges. The system used at the LocAuto desk is antiquated, relying on photocopiers. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GUY - 30 September 2018
" As above "
" Lengthy pick-up procedure. Complicated touch-screen registration when all my details had already been provided in the initial booking. No instruction given about getting out of the car park and no ticket for the exit machine, resulting in queues behind us only solved by helpful Italian giving us a spare exit card. Signage around the rental car area at Marco Polo was confusing. In all other ways this was a good experience and the drop-off was easy, quick and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IVAN - 29 September 2018
" It was excellent. "
" Quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENOA, IT - Reviewed by COLIN - 28 September 2018
" No problems at all, the whole process is very efficient. "
" I wouldn't use any other car hire firm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by GORDON - 28 September 2018
" See above "
" The pick up at Treviso was unbelievably slow and inefficient. One person on the desk who answered her mobile phone every two minutes to then engage in a long conversation while the queue in front of her grew bigger and bigger. It seemed to take a really long time for the paper work to be completed. Rival companies seemed to be able to process 3 to 4 people in the time your person managed one. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by RICHARD - 26 September 2018
" awful "
" rubbish "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by EDWARD ANDREW - 25 September 2018
" Slick and simple as ever. "
" Generally OK. Had to wait a long time to drop off vehicle - very busy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 25 September 2018
" Nil "
" Nil "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENOA, IT - Reviewed by JAMES - 24 September 2018
" All went ok with pick up and we got the car we asked for. "
" All fine except: 1. Windscreen virtually obscured by insect remains - car clean inside ok 2. Exit was concerning as employee directed us out over kerb and wrong way on one way road! When queried in Italian the response was just a shrug of the shoulders. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CONSTANTINO - 24 September 2018
" Very Happy "
" Great Company, no hassles, courteous throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JEFFREY - 24 September 2018
" Good price, good service, no issues. "
" Good price , good service, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IAN - 24 September 2018
" apart from my query at no.3 all was good "
" i returned the car with a few small scratches on the off side wing mirror and was charged 45 euros. as i took out excess insurance with you can i claim a refund for the damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIROSLAW - 21 September 2018
" Cheap "
" Quick and sufficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by GRAHAM - 21 September 2018
" as no. 3 "
" Such lovely smiley staff at Locauto and will definitely use them next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JUDE - 21 September 2018
" No problems, we found a good car rental service. "
" The staff were extremely friendly and knew their jobs very well. They were informative and helpful. The system worked well, particularly the drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by BARBARA - 21 September 2018
" all went smoothly "
" staff good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANTONINO - 20 September 2018
" your customer service is rubbish , still waiting for a reply , never used the voucher i had to book and pay again with locauto "
" your customer service is rubbish , never answer the phone still waiting for a reply never used the voucher i had to book and pay again with locauto "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 19 September 2018
" Loved the whole LOCAUTO experience - will definitely use them again "
" Very quick and very helpful service desk person (Salvatore) and the car was really nice and fully serviceable and clean and without any problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by SHARON - 18 September 2018
" Very good service, "
" They were all very polite, great car, would defo use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by STEPHEN - 18 September 2018
" Same as above "
" Excellent company, from the girls on the desk to the guys in the compound!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by RICHARD - 15 September 2018
" Good value overall, would look at using Auto Europe again "
" Hired a small 4 door car from Palermo, Sicily for 7 days. Booking and paperwork in UK straight forward. Locauto booking desk n airport terminal easy to find, short queue but straightforward paperwork and formalities with no extra selling hassle. Car pound short walk, friendly staff, car in good condition with full tank. Drop off at 8.00 am was equally easy with no hassle with fuel and vehicle check, confirmation of return of damage deposit within 24 hrs. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by GEOFFREY - 14 September 2018
" very professional, helpful "
" very professional, helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by AQUA-ABASI - 14 September 2018
" Efficient, professional service - a good experience. "
" Staff on both pick up and drop off were very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by AGNES - 14 September 2018
" . "
" Very efficient staff and lovely upgraded car at no extra cost. Vehicle was clean and in pristine condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALASTAIR - 14 September 2018
" . "
" A huge improvement by Locauto, compared to previous rentals (Palermo & Naples) & ahuge improvement on previous rentals in Catania "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by ALAN - 11 September 2018
" Friendly and efficient staff making the whole experience stress less. "
" The staff were friendly, cheerful and efficient from Sabrina when we collected the vehicle and Rocco when we dropped it off. I can endorse the positive feedback from other hirers and the reason for the excellent rating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 11 September 2018
" Easy transaction. With hindsight think that separate protection insurance was too expensive "
" Very busy location so car not quite as clean as it could be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by ALAN - 10 September 2018
" No further comment "
" Fast service and pleased with car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by EDWARD - 10 September 2018
" Depends what you do about this case "
" Sales added on without knowledge Had to pay for out of hours "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
ROME, IT - Reviewed by FRANK - 10 September 2018
" Fantastic staff, smooth and fast pick up and drop off. "
" First time I've hired, was a little worried with it being in a foreign land, but it was amazingly smooth. The staff were very good, and spoke excellent English. We were by far the fastest picking our car up, in and out whilst others at the many Hire company's there were still waiting. We got a great deal on what we thought was an Audi A4, but instead we got a brand new Mercedes, thank you very much. My only disappointment was on returning the car, they found some damage to a tyre wall, and I got a bill for 230EU, but I guess that's a standard thing with Hire rentals. Would recommend Locauto Ciampino for sure. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by NEIL - 09 September 2018
" Cheap and cheerful "
" Cheap and cheerful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TURIN, IT - Reviewed by RICHARD - 08 September 2018
" I was charged for a scratch on a wheel that was already scratched; I signed to say I recognise the damage to the wheel before I left the car park, and on my return I'm charged for a scratch that existed before I hired the car. Disgraceful and pretty certain criminal "
" I will warn anyone and everyone who wants to hire a car not to hire from you robbing bastards "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 08 September 2018
" Overall, would recommend. "
" Needs a more streamlined pick-up procedure - doing the whole process from one location would help. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by KENNETH - 08 September 2018
" I will use the company again. "
" It would be good if the vehicles were bar codes and on return the staff member scanned the bar code and the car drop off was complete. It took 30minutes to drop off the car. This is too long when having to then walk to the terminal building, check in and go through security. The staff were helpful; it was just too busy for them to deal with all the returns of cars. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
ROME, IT - Reviewed by THELMA - 08 September 2018
" Cannot fault them in any way - very positive experience "
" They were very understanding regarding the tyre shedding incident which unfortunately caused some very minor marks on bodywork. I had already replaced tyre to correct specification so as they said "It happens" Expensive for so small a scratch but it happens! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALAN - 08 September 2018
" Fair price and free second driver important to us. When you read some of the horror stories, Locauto played it straight. Thank you. "
" All worked well, but just watch 2300 Office Closure. Thanks to dreadful Ryanair delay I arrived at collection desk at 2258, somewhat stressed!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by OLIVIER - 06 September 2018
" Great company, highly recommended. "
" Locauto was great, quick, clear explanations, no pressure to take extras, rapid drop off. My best car rental experience this year so far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by LYNNE - 06 September 2018
" Too l9ng to wsit for collecting car. Onky one assistant. Long walk to get car and had to return to desk as wrong date on contract so had to be redone. "
" 1 hour wait to collect car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by COLIN - 05 September 2018
" Easy to book and easy to pick up "
" Friendly staff both at check out and check in. No hard sale for extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by NICHOLAS - 05 September 2018
" I was unclear whether I was dealing with Auto Europe or Locauto "
" Generally a good experience. Felt that the additional insurance was greatly overpriced and did not take it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by DAVID - 04 September 2018
" Booking experience was good. "
" Picking up the car was very slow and inefficient, resulting in a queue. Had to fill in lots of details on paper, they the staff seemed to have to type it all into a computer and it all took much lomger than expected. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ANDREW - 04 September 2018
" . "
" Very happy with all of the above and was pleased with the ease that you dealt with my request to take the car to Slovenia and Croatia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 04 September 2018
" Excellent hire, many thanks "
" I was very impressed with all aspects of the hiring. Good value for money and very pleasant and efficient staff both at the desk and in the car area itself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by THOMAS - 04 September 2018
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHARLES - 02 September 2018
" The charge for fuel was too much. I was pleased I opted to fill up the tank myself "
" Fabulous service. Dont bother to buy the 145euro fuel service. It only cost 89 euros to fill the tank "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HOWARD - 29 August 2018
" All good "
" Very efficient and friendly service. Car was ideal for our needs and was of a class as booked with Auto Europe. Had problems hiring cars at Malpensa on previous visits - absolutely no issues this time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IAN - 28 August 2018
" I don't think the pricing is very clear and I was rather upset when I turned up and saw the prices for extras. "
" The full cover was very expensive and I thought I had paid for this before we had left. We had an issue with the car and found trying to contact anyone from the rental company very difficult. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 28 August 2018
" Checking vehicle out & in was efficient - vehicle was new - price was reasonable for time of year - all round good service "
" Quick efficient service staff courteous & professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SALLY - 27 August 2018
" I was extremely disappointed at the lack of support. I was refused car hire due to a technicality. My mother paid for the car hire as I do not own a credit card and did not have sufficient funds at the time of booking the car. When we arrived at Marco airport we were not allowed to hire take the car, despite it being paid for and offering the €500 deposit through various means. We were told point blank and were very unhelpful. Told to phone auto Europe whe were equally unhelpful. Apparently I am unable to get My money refunded despite not using the car I had hired! Absolutely diabolical and I will be taking it further. "
" I was extremely disappointed at the lack of support. I was refused car hire due to a technicality. My mother paid for the car hire as I do not own a credit card and did not have sufficient funds at the time of booking the car. When we arrived at Marco airport we were not allowed to hire take the car, despite it being paid for and offering the €500 deposit through various means. We were told point blank and were very unhelpful. Told to phone auto Europe whe were equally unhelpful. Apparently I am unable to get My money refunded despite not using the car I had hired! Absolutely diabolical and I will be taking it further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by JACQUELINE - 27 August 2018
" Everything was perfect until we got home and received the additional bill for 7 litres of diesel - this is wrong and should NOT have been taken. The bill shows we only travelled 266 kms ( We were staying at a holiday camp!) so, if the car did say 11 kms to the litre, this would only have been 24 altogether ! "
" Very pleasant and helpful staff BUT After returning the car, we received an email showing that they were charging extra for petrol, - 19.81 euros !! even though we had filled the car right up in Villafranca, less than two miles away, and even though we had only travelled 266 KMS in the week we hired the car !! This is wrong - I wrote to thumbnut they have not responded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 27 August 2018
" All good except waiting time to pick up the car. "
" The queue and delay in checking in and being allocated the car was too long. More staff could have been deployed to reduce the waiting time. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ADAM - 26 August 2018
" Very good overall. Maybe a sign up to say you can leave keys without seeing staff if flight is close to boarding . Also not 100% clear if other desks can help you as I'm sure one of the staff for autoeurope had other company's listed on her shirt. "
" Staff friendly . Bit of a wait to be expected. Two staff behind desk. But when drop off a third one outside desk had to be prompted by one behind desk to assist as she was chatting to a someone. Maybe on break but when anxious not to miss plane would have been nice for third person to have been more on it. Again understand staffing levels can be difficult and third staff member was lovely once she assissted. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by IRITH - 25 August 2018
" Very good. "
" Lovely staff, all went smoothly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SALLY - 25 August 2018
" From September I have switched away from Auto Europe because you have stopped including an additional driver with Locauto. "
" There was a 1.5 hour wait at the check- in desk, not the fault of the staff, just more staff needed. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JACKIE - 24 August 2018
" See notes above "
" On arrival to collect the car we were shocked at the extremely high prices of the insurance to waiver the excess. Previous car hire firms we've used have not been priced so highly. Drop off was quite stressful as so many people dropping off at same time. Have since been charged extra for something we have no idea about and office opening hours are only open 9-1 weekdays. The car was acceptable but the high extra insurance meant we didn't take it out which caused some anxiety during the holiday ensuring we had no bumps or scrapes. The car did on frequent occasions have a fan come on after the engine was turned off which was worrying but when I rang the language barrier meant that the lady in the office didn't really understand what I was saying. Thankfully the car kept going! "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by EILEEN - 24 August 2018
" My experience with Auto Europe has been good until the experience with Locauto upset me. "
" Because our flight was early morning we had to leave the car back at 6 am. We looked after the car very carefully and returned it full of petrol, in the same condition we got it and posted the keys through the box on door as requested. A few hours later, while sitting in Milan Airport, I received a message to say that the car had damage on one of the wheel trims and this would cost me 139euro. They provided photos. We also had taken photos of the car and individual photos of all wheels. Our photos do not show any damage. I have spent a lot of time contacting them and provided them with our photos. The damage must have been done after we left the car. Their photos are not taken in the same place as I left it!! I am awaiting their response. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TREVISO, IT - Reviewed by PHILIP - 21 August 2018
" Pick up took too long, car was good , clean and tidy. Also it was extremely good value. "
" Pick up took 40 minutes overall not very happy with that and drop off took twenty minutes as the computer pad that the man was using kept freezing , The man himself was very good. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by JOHN - 21 August 2018
" Horrible "
" The paperwork did not make it clear that we were to look for Locato in the rental place . It was in small writing amongst the paper work. The queue was extremely long, took us well over an hour toget to the front of the queue. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by MARK - 20 August 2018
" The office where i collected the car was chaos! "
" Collecting the car was a nightmare, i was in a que for over 1 hour! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SIMON - 20 August 2018
" Generally ok, counter staff were not that helpful and friendly. "
" Generally ok, counter staff were not that helpful and friendly. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by RAM BAHADUR - 20 August 2018
" it was not good experience as I was with my family and they did not give me a car and when I contacted they never answer. "
" Well, there is no customer service. I called many times but it goes to error at the end. They charged me without providing me vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by CLIVE - 19 August 2018
" Be extra vigilant when returning the car. Always, always photograph the instrument panel before leaving showing the petrol gauge as full. I have had invoices for there not being a full tank on numerous occasions. Only for the money to be reimbursed on production of the photograph. "
" Very sceptical at first, having being victim of a ' damage' scam by Locauto Rome Fumicino Airport in the past. However Pisa Airport seems to be good at the moment as I have not yet received any extra charges mysteriously on my account. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FLORENCE, IT - Reviewed by JONATHAN - 19 August 2018
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by NICHOLAS - 19 August 2018
" See above "
" The car we picked up in Genoa had a oil and deisel leak the smell of which was very unpleasant. This became apparent when we reached our destination in Monaco. After communication with the office and I must say the staff were very good. We had to drive back to Italy to swap the car for a replacement. This costed us additional Diesel, road tolls (15 euros) and over half a day out of week long holiday which you cannot put a price on. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by MICHAEL - 19 August 2018
" Relatively quick and easy "
" Easy process "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by JOSEPH - 31 July 2018
" I find the switching of cars to "similar" models is very arbitrary. The Volvo was not a suitable alternative. Locauto did not have the Audi at all, so why was it offered on your site? "
" We actually booked and paid for an Audi A4 Estate, but they told us they did not have any (and never did), and they offered us a Volvo SC90 instead, which while a fine car, could not accommodate our needs, so we downgraded to a VW Touran. It was somewhat dirty, but otherwise excellent, and turned out to be a good choice. Locauto was friendly, and efficient. It is surprising that roadside assistance was not included in the price, and while cheap, was a nuisance to add at the counter. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by RAYMOND - 30 July 2018
" Good, no problems. "
" We had to spend far too much time waiting for a member of Locauto staff at every step of the pick up and drop off processes. There was no clear queuing system at pick up and drop off. When dropping off a member of staff said we had to wait for a colleague to see to us, but then after dealing with a customer pick up, he dealt with a customer drop off??? Why couldn't he have dealt with our drop off? Overall, very unsatisfactory service at Pisa airport due to insufficient staff levels and no clear system. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SARA - 28 July 2018
" Yes "
" Great service at pick up.We were lucky enough to receive a brand new car which was good other than a warning light came on not long after leaving the car hire place. The tyres had been overfilled, so my only comment would be that new cars might need to be checked over a bit better. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by GEOFFREY - 27 July 2018
" Very friendly and professional. "
" Very friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARCELLO - 25 July 2018
" Not as I was expecting "
" Very disappointed because they gave me the car which it had the tank not full. After 5 mins driving, it went down one bar. The car was dirty inside and outside. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
TREVISO, IT - Reviewed by MICHAEL - 24 July 2018
" As above. "
" Although there was one person in front of us at the counter, we had to wait half an hour while they were dealt with. There was only person at the desk. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PISA, IT - Reviewed by JOHN - 22 July 2018
" Excellent "
" The Locauto rental just ran so smoothly Car was excellent which is a top priority But the staff there are so friendly and helpful Already booked Locauto for the next trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by RONALD - 20 July 2018
" Sam as answer to question 3 "
" Te initial booking in process was slow, to many arrivals for the staff to cope with the guy who showed to the car was efficient and knowledgeable about the car and it's functionality. The same guy handled the drop off and was again efficient, overall very impressed with the service, no problems with the car either. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JASON - 19 July 2018
" Very disappointed "
" Everything about the the service was good until, dropping the car off. The lady Michelle was not clear. I have made a complaint, two weeks ago about the incident, for which I have heard nothing from Locauto. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by GARETH - 19 July 2018
" Good experience "
" Good no problems "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CHRISTOPHER - 18 July 2018
" Always happy with AE. I am a frequent customer. Only moan would be that the advertised price to be paid for an extra driver with Avis/Budget is never what is charged (its always more) and it depends which AE agent you speak to when you raise a case, as to whether you get a refund. Can you not at least advertise the true price if this is not a mismatch of your and their systems?? "
" No issue with Locauto's process, staff attitude, etc or the car but drop off was an absolute nightmare as Locauto had changed, during my 8 days rental, the drop off location without telling me (or the other irate drivers trying to find the new drop off point). The usual (I am a regular customer at Brindisi) car pick up and return place at Brindisi is very congested at the best of times but with Avis/Budget now where Locauto used to be and no way to turn round it was horrible for everyone who had driven into it as they tried to get out. It took me 45 minutes to negotiate all the other cars doing the same so nerves were very frayed and planes nearly missed. Locauto had no one placed to stop cars going into the old location and no-one advertising the new location. It was an absolute farce. Please feed this feedback to them. I am normally quite a fan of Locauto but this was a very bad end to car hire. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - 16 July 2018
" Was charged 200 euros for a tiny scratch "
" Was charged 200 euros for a tiny scratch "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VENICE, IT - Reviewed by ROBERT - 12 July 2018
" No comment "
" Whilst the vehicle make differed to that provided, it did not present a problem. The vehicle however would have benefitted from a good clean inside and outside, got the impression we were given a vehicle recently rented / returned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by BARRIE - 10 July 2018
" Brand new car. Very polite staff. Very efficient both on collection and drop off. The best rental company I've used at Pisa Airport. "
" Brand new car. Very polite staff. Very efficient both on collection and drop off. The best rental company I've used at Pisa Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by ZOPITO - 07 July 2018
" Paulo the representative from LOCAUTO was excellent and made the process stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by SHARON - 06 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by JULIE - 04 July 2018
" Slick web site. Good prices. Efficient service. Have used them for many years without a problem. "
" No queue at desk. Handover of car efficient. No problems on return - agent immediately on hand to inspect car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ALLAN - 03 July 2018
" Excellent. The best experience I have ever had with a car rental. Quick and easy! "
" Excellent. The best experience I have ever had with a car rental. Quick and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 03 July 2018
" The electronic vehicle check-out and check-in procedures certainly help to make it a slick and efficient operation. All staff encountered were very friendly and helpful. "
" All very efficient. No complaints at all. The only negative was the shuttle bus service from the airport (Pisa) to the car rental centre but this is obviously not run by Locauto - there was a long wait in very hot temperatures with little/no shade available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by LOZAN - 03 July 2018
" very good car "
" very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MALCOLM - 01 July 2018
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by SUSAN - 01 July 2018
" see above "
" Very good - only had to waait for man at pick-up point, and difficult to find a place for dropping off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by GUY - 29 June 2018
" Fine "
" Felt 40 euro charge for a scuff to the wheel trim was excessive "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by DEMITRIS - 29 June 2018
" Auto Europe were great. The car rental company was terrible. "
" They are crooks. They basically, don't highlight small scratches on the bottom of the car bumper when you take it and then deduct monies when you bring it back. I literally drove the car to the airport and back without any incident. Beware, they are crooks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LAMEZIA TERME, IT - Reviewed by SALLIE - 27 June 2018
" Easy to use and great value "
" Ive used Locauto se real times now and have been happy with the service and the vehicle on each occasion and always great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 27 June 2018
" Straightforward & simple to use "
" Very good but taxi shuttles need to be more frequent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by STEFANIA - 26 June 2018
" Good service "
" I'm still waiting for the money of the bail. I have asked for information but I haven't received information yet. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DANIEL - 25 June 2018
" Always a good price saves shopping around. Cheaper options don't always include what you need when you read the small print. "
" Smooth transaction. Only confusing thing is extra insurance they try to sell you when believe you have bought full insurance and excess waiver up front via autoeurope. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by TREVOR - 25 June 2018
" Excellent value. "
" Extremely easy to find the desk, polite and delightful staff at desk and at Locauto collection point. Easy to find to get car - not so easy for return as Sat Nan on phone didn't recognise airport configuration. Perhaps quick explanation of where to go on return may be useful? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JOSEPH - 23 June 2018
" Terrible service by counter staff, they took so long with their sales pitches to our customers to sell them everything possible. We waiting in the queue for 45 minutes but the staff only need to serve 2 people. We told them from the outset that we did not want any extras. They were rude and the lady that served us seemed very annoyed. When we then dropped the car off the man that took the car back told us we €86 euros for wheel and window screen cover WHICH WE MOST CERTAINLY DIDN'T ASK FOR. All in all the car and the additional cover we didn't ask for cost us €344 for 4 days hire. Absolutely ridiculous, would not recommend nor use this company again. Cannot stress how rude the counter staff are. "
" Terrible service by counter staff, they took so long with their sales pitches to our customers to sell them everything possible. We waiting in the queue for 45 minutes but the staff only need to serve 2 people. We told them from the outset that we did not want any extras. They were rude and the lady that served us seemed very annoyed. When we then dropped the car off the man that took the car back told us we €86 euros for wheel and window screen cover WHICH WE MOST CERTAINLY DIDN'T ASK FOR. All in all the car and the additional cover we didn't ask for cost us €344 for 4 days hire. Absolutely ridiculous, would not recommend nor use this company again. Cannot stress how rude the counter staff are. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JULIE - 22 June 2018
" It all went smoothly "
" It was a normal core hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTONY - 22 June 2018
" See above "
" 1. When booking this car hire, I was not informed the car hire building is a bus ride away from the terminal building. Waiting for a bus in that heat with all your baggage and then competing for a space on a filthy minibus is not a good start. 2. There was one person on the car hire desk. I queued for over an hour before I was seen. Totally unacceptable. The building itself has four seats. My wife who recently had a knee replacement could not sit down and the whole experience was excruciating. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VLADIMIR - 21 June 2018
" Allowing me to book in my home currency is great benefit. "
" + "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALLAN - 21 June 2018
" All ok "
" Happy overall "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MICHAEL - 20 June 2018
" Delighted with the price and options "
" I had to wait about 30 minutes in line for service, but once I was being served, the process was fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 19 June 2018
" all fine thanks "
" all fine thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANNA - 16 June 2018
" Great prices and cancellation policy a bonus. Great customer service and efficient. "
" Excellent service and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by LEE - 11 June 2018
" Please see above "
" Hi, the pick up and condition of the car were great as it was relatively quick and the car was almost brand new with only 700km on the clock. However, when we dropped the car off we were told the fuel tank wasn't full - we had just 5 mins ago filled it up at a nearby petrol station so if it wasn't full it can't have been far off so that was inconvienient going to fill it up again. Also we were charged 40 euros for a scratched hub cab, and 165 euros for a scratched tyre. Both of those amounts seems excessive and we feel this was only charged because the car was new and you'd take advantage of the first few people who rent it. The staff were unable to provide a receipt for that until we hung around and insisted. Are you able to let us know if this is refundable via the super cover? "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAMES IAN - 10 June 2018
" Mostly very satisfied, but there have been a few occasions where they were extremely unhelpful. "
" Good service, whether we use them again is price dependant. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ADAM - 09 June 2018
" Flight delayed by 1 hour,were charged 43 Euro on top of our rental price for out of hours collection,even though we arrived before closing time of 11pm,counter staff told us they closed at 10.30pm. "
" Over zealous upsell,and sneaky underhanded added charges to price of rental. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VICTORIA - 08 June 2018
" .. "
" .. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PETER - 16 May 2018
" Important when in an unknown environment to have a car on which you can depend. This rental ticked all the boxes. "
" A very easy process. Had total confience with car and the team who organsied the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ELIZABETH - 13 May 2018
" Mostly dependant on experience with the car renter, in this case very good. "
" A very good rental experience. Couldn't fault it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FRANCESCA - 12 May 2018
" The excessive cost of the insurance detailed above stands for most companied contracted through Auto Europe "
" Everything was fine- we did however found the price and conditions relative to the insurance excessively expensive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GIORGIO - 11 May 2018
" Always use Auto Europe. Large choice of cars and very good prices. No mistakes. I think Auto Europe would be the best choice. "
" I use Locauto whenever I can as it is very easy process to get get the car as well as dropping it back. Staff is very charming and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by VIVIENNE - 10 May 2018
" I don't know what this section is for "
" Very easy pick up and drop off. Its the only car rental in Genoa who comes to the car with you to check condition and got to check it out on return. Also its all on computer for you to sign "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by ANDREW - 09 May 2018
" Easy to find, friendly staff, clean car and professional service without up selling - what more could you ask for? "
" Subject to checking my credit card statement for any hidden charges they may have made, this has been the most hassle free car hiring experience I have ever encountered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NICHOLAS - 30 April 2018
" We rent cars many times each year and you are usually our 1st port of call. "
" We have used Locauto many times before at Pisa. Their staff are efficient, friendly and helpfull, and their online paperwork works well. Their rates are competitive especially if there is a 2nd driver. Waiting time was less than 5 minutes on collection and nil on drop off (which was good for a Saturday) Their car lot is immediately outside the office building. The cars are well presented and often new; however this car was a new Yaris, which we found underpowered and somewhat complicated to understand with its automated anti-collision and headlight dipping systems - the manual being just in Italian. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAMEZIA TERME, IT - Reviewed by BARRY - 29 April 2018
" Booking with Auto Europe was as straightforward as ever "
" Check out service by Massimo was excellent and the car was also excellent. Check in was also very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by GERALD - 05 July 2015
TRAPANI, IT - Reviewed by GRACIE - 02 July 2015
" An overall good experience turned bad at the final hurdle. The guy who took the car back tried to tell me I hadn't filled the car up with fuel. His tone and hand gestures were aggressive, which worsened when I told him I had photographic proof that I was right. He fronted up to me, swore in Italian, and had the neck to order me to respect Italians. From a guy with an appalling attitude, dressed like he was popping to the shops, and accusing me of theft, that was never going to happen. If you want want returning customers, put your guys in branded tee shirts at the very least, teach them decent customer service, not raised voices and intimidation. It really resembled a used car lot and wasn't a slick operation at all. I'll never be back. "
NAPLES, IT - Reviewed by JEANETTE - 02 July 2015
VENICE, IT - Reviewed by GRAHAM - 30 June 2015
" The order process worked well and documentation was good. "
" Car was as expected and easy to locate at Venice. Bologna car hire park is a disgrace and I was unable to find a Locauto staff .member there so car not Inspected at return. "
PISA, IT - Reviewed by JOHN - 29 June 2015
" All OK until I was dropping the car back and I got a 45 surcharge for a very small scratch on the wheel trim. when I questioned it I was just told to claim it back from Auto Europe policy excess cover!! seems to be a bit of a con. "
FLORENCE, IT - Reviewed by ADAM - 29 June 2015
" Don't hide the full cost of the hire. When I picked up the car I was told I had to pay an extra fee to drop the car off at a different location than I was picking it up. This was always clear through my request to yourself so Im annoyed to have to pay extra to Locauto when I should have paid the full fee to yourself. I have hired cars many times and picked up and dropped off at different location and always paid the full amount to the agency I use. "
" efficienct. Friendly. Good cars. "
ROME, IT - Reviewed by IAN - 29 June 2015
" Good deal with lots of options. However my comments below re Locoauto could also be blamed on Auto Europe for not making their statements clear. A link saying these companies require two credit cards rather than saying at least one credit card would be helpful. "
" T&C's stated one credit card in primary drivers name with no restrictions. Buried deep further on it had a statement saying two credit cards however it wasn't linked in anyway to first statement. Forced to pay 550 (£100 more than the car hire) otherwise they refused me a car and had no other cars available. "
ROME, IT - Reviewed by BARBARA - 29 June 2015
" I was disappointed to find you had taken 2 deposits against my credit card - one for 1000 and the other for 100 - this was never mentioned or explained to me and then it was not returned until 2 days after the car was signed back in. Otherwise the car was good and in good condition. "
" Why oh why do car rental companies always try to sell more insurance. Make the quote fit for purpose and offer the options on line then leave it. The staff were very efficient. "
PISA, IT - Reviewed by ALFRED - 29 June 2015
" Fast efficient service with no problems. "
" Pickup was fast and return just as efficient with no problems. "
ROME, IT - Reviewed by PATRICK - 29 June 2015
" Call me "
" Call me "
NAPLES, IT - Reviewed by MARC - 28 June 2015
" pleasant efficient service. Only problem was that we requested a vw golf or similar automatic. We wee offered a skoda octavia estate which is nothing like a vw golf. We were informed that this is the only type of automatic car you have so we changed to a Fiat 500 manuel. I feel it should be clear that this is the only automatic available. "
VENICE, IT - Reviewed by GUY - 28 June 2015
PALERMO, IT - Reviewed by VERNE - 28 June 2015
BERGAMO, IT - Reviewed by MATTHEW - 27 June 2015
" Better information regarding on / off site vehicle collection would be useful. All hire companies have to use close but off site vehicle collection. Still, this was the main criteria for my booking. "
" Car had been vandalised with acid over the bonnet the day before we arrived, and had several scratches. The car was relatively new, and as ordered, but the paintwork could have been repaired more frequently. Better English speaking would also have been useful. "
OLBIA, IT - Reviewed by CHRIS - 23 June 2015
" Long wait/queue to check in for car Vehicle check out/in procedures rather one sided ! "
CATANIA, IT - Reviewed by JOHN - 23 June 2015
" On return the vehicle was inspected microscopically to find the slightest scratch. I was required to sign a tablet twice which I could not read. I had been unable to fill the car to return it and was invoiced for TWO charges totalling 49.53 Euros for refuelling with fuel costing 9.80. On my return I find that a further 78.20 Euros had been drawn from my card without invoice. I have Excess Insurance but require an Invoice in order to claim. My contract was with you. Please sort this out before I do my Tripadviser review. "
" On return the vehicle was inspected microscopically to find the slightest scratch. I was required to sign a tablet twice which I could not read. I had been unable to fill the car to return it and was invoiced for TWO charges totalling 49.53 Euros for refuelling with fuel costing 9.80. On my return I find that a further 78.20 Euros had been drawn from my card without invoice. I have Excess Insurance but require an Invoice in order to claim. Please sort this out before I do my Tripadviser review. Your contact system does not seem to recognise me. "
BOLOGNA, IT - Reviewed by STEFANO - 23 June 2015
" I suggest you to indicate better if the rental company needs 2 credit cards and the deposit they are going to ask you. "
" They ask me a huge car deposit of 2500 euro and also 2 credit cards. So this force me to insure the car for 400 euro in order to be able to pay a smaller deposit of 900 euros. The car was very dirty and I found not the full of diesel inside (but they indicate on their report it was full). The car had not the navigator gps installed. "
PISA, IT - Reviewed by ANN - 22 June 2015
" Returned hire car to Pisa Airport with scratches on one wheel hubcap. Accepted damage immediately upon returning car and stated I would pay the 35 Euros immediately. Member of staff was outside with his tablet and I signed when invited to, asking whether I was signing to pay 35 and he confirmed this twice. Back home my credit card was charged 137.56. to cover admin and taxes because I "did not accepted the damage and quantification at the check-in for 35". That was completely untrue. Written to Customer Services and spoken with Manager of Locauto at Pisa Airport but received no joy. Contacted credit card company. Fly regularly to Pisa. Previous experience of Locauto satisfactory and efficient but unlikely to use again. "
BOLOGNA, IT - Reviewed by DAVID - 22 June 2015
" i booked the inclusive deal with Insurance excess included. Locauto asked that I locked E1600 on my credit card, or pay for their insurance at E100; we opted for this second "
BERGAMO, IT - Reviewed by PAUL - 20 June 2015
" No one to take the keys from us upon return - we had to throw them through an opened window onto a desk! "
LAMEZIA TERME, IT - Reviewed by GERALD - 20 June 2015
" Best service,good cars. "
VENICE, IT - Reviewed by DAVID - 20 June 2015
PISA, IT - Reviewed by DAVID - 19 June 2015
" unclear of 'joint' presentation with Enterprise. Slightly nervous of use of digital recording of condition of vehicle (no copy for customer) - so no way of checking if pre-damage is recorded. Well used vehicle provided 36K Km - alternative offered but at an additional cost. "
PISA, IT - Reviewed by KEVIN - 19 June 2015
" Have used Auto Europe previously and happy but this time had to pay local insurance in addition to full insurance already taken out. Felt unhappy about this as quite a lot more money when thought car already fully covered. "
" Specifically chose them as have used previously. Location at Pisa airport great. This time they didn't have the car we booked so they upgraded us which was ok but less luggage space so not good. Staff very friendly at checkin desk and hand back. Had to pay local insurance which we thought we had already paid when fully insuring car. Not happy as quite a lot of extra money. "
BERGAMO, IT - Reviewed by ANDREW - 18 June 2015
" E-mail being sent to express disgust at service provided. "
" An increased level of customer service and training an urgent need. "
BERGAMO, IT - Reviewed by JAMES - 17 June 2015
" Very misleading service and confusion about "insurance waiver" as the local Locauto wanted still to charge or block 1500 on my credit card. You claimed Locauto were on site and the car was actually located off site. You informed me that my reservation was not guaranteed and I would receive a follow up voucher once confirmed with the rental partner. This never happened. "
" Aggressively tried to sell additional insurance without recognising my insurance through your booking. I did not receive by e-mail the damage inspection of the vehicle I signed picking up the car and no clear understanding everything was ok on my return, just asked to sign a broken tablet device. "
FLORENCE, IT - Reviewed by STEPHEN - 17 June 2015
" Really problem was with Locauto. Neutral towards Auto Europe. "
" There is an ongoing dispute with Locauto because the zero excess insurance package was mis-sold and had unreadable terms and conditions.Would not recommend Lacauto. Dealing with them was really the only problem of the holiday. "
CATANIA, IT - Reviewed by MALCOLM - 16 June 2015
OLBIA, IT - Reviewed by ALISTER - 16 June 2015
" On arrival we were asked for a credit card in my name. Because the only credit card we could provide was for my dad they made us add his name to car and pay extra insurance costing 247euros. I think thus was a complete and utter con. Unfortunately there was nothing else we could do to get them to give us the arranged car. We tried to call auto Europe to amend quote but you couldn't get through to Milan office to change. Just a complete headache at the start of our holiday. Definitely would not use this website again and happy to pay more initially for better service on arrival "
BOLOGNA, IT - Reviewed by ANDREW - 15 June 2015
" Excellent service and prices car hire made easy. "
" Excellent customer service with exceptional cars. "
VENICE, IT - Reviewed by ROBERT - 15 June 2015
" I wanted a people carrier which is what I booked only to find I was offered an Octavia estate which we could not get our luggage into. Then offered an Insignia estate which was also too small. A Touran can in late (which I had booked) and they cleaned it so we could use it. HOWEVER, there was a hubcap missing and damage to the rear bumper which the attendant said was OK as already noted . He did not give me a new damage sheet after throwing the Octavia one away so when I got to Pisa I was charged for a new hubcap at 60 Euro. Can you help me get a refund? "
PALERMO, IT - Reviewed by TIMOTHY - 15 June 2015
" It took one and a half hours of queuing to collect the car, drop of was fine. "
BRINDISI, IT - Reviewed by JOHN - 14 June 2015
" About 1 hr to queue and collect car at Brindisi - otherwise trouble free "
ROME, IT - Reviewed by JULIE - 14 June 2015
" On arrival, it took a long time at the hire desk, and the staff were not very welcoming. For the first time we were asked if we wanted breakdown cover, so that if we broke down we would not have to pay for towing, so it cost approximately an additional £40. The car, which was an economy choice, was a Corsa and because we were in the hills south of Rome was underpowered. Note to self, choose compact rather than economy!! "
NAPLES, IT - Reviewed by DAVID - 14 June 2015
CAGLIARI, IT - Reviewed by MAKA - 14 June 2015
" Not mentioned anywhere that holding deposit was Euros 2,600, even after speaking to them on the phone. "
" Again not mentioned anywhere that there was holding deposit of Euros 2,600. Car not in a very good condition. Had to stop on the motorway and wait for road assistant for almost 2 hours. No apologies. "
LAMEZIA TERME, IT - Reviewed by PATRICIA - 13 June 2015
" very helpful "
" Staff should check car with client in person when they collect initially not just when the customer returns it. "
TRIESTE, IT - Reviewed by CHRISTOPHER - 13 June 2015
" easy and straight forward dealings, definitely will be using again. "
" I've used LOCAUTO before at Trieste airport and shall do so every time I fly there. The ease of transaction and the extremely helpful and friendly staff make hiring a car so simple. "
BARI, IT - Reviewed by ANDREW - 11 June 2015
" The service was good and I like the security of knowing there is a UK based agent to correspond with in the event of any difficulties. I will use Auto Europe again. "
" The car was fine and the service on both arrival and departure was efficient. At Bari the collection car park is some distance from the terminal. On return they usefully had a trolley for us to use. It would have been helpful to be advised to use a trolley for large cases when completing the administration at the desk. "
PISA, IT - Reviewed by YVONNE - 11 June 2015
BARI, IT - Reviewed by CARLOS - 11 June 2015
" More clarity around fees (what is is included / what not) "
" Brand new car, excellent customer service at check in and check out. Long waiting queue at check in. "
ROME, IT - Reviewed by ROSS - 10 June 2015
" Poor levels of customer service Very high charges if you are unlucky to have a small scrap to the car "
PISA, IT - Reviewed by STEPHEN - 10 June 2015
" A soda yeti is not similar to a vw Golf.return process far too long, took 20 minutes.would not use Locauto again. "
OLBIA, IT - Reviewed by HARISH - 08 June 2015
" The whole booking process is simple, but the description of the vehicles in each band is very basic and it feels pot luck as to what you will get when you pick up the car. It would really help to get a definitive list of actual vehicles on offer as opposed to just a description as "standard". "
" Vehicle inspection is very thorough and i like the emails that confirm the inspection. Extra insurance for the excesses is expensive and you have to watch out for the penalties for damage to tyres, wheels, glass and roof. My experience was good overall. "
ROME, IT - Reviewed by PETER - 07 June 2015
" Because the airline I was flying with kept changing which airport we were flying to/return from I changed my booking with you at least twice and still got it wrong as they changed yet again when I arrived at the airport. Your staff were most courteous efficient as was the quick response and emails. I will always use Auto Europe and have no hesitation in recommending you. Thank you. "
" Frequency of the rent-a-car shuttle bus is better than it has been but still room for improvement. "
NAPLES, IT - Reviewed by BARRY - 07 June 2015
" Very satisfied with Auto Europe, from the initial booking to the return of the car. Everything went well no hold-ups at the pick up desk and no hidden extras on the car hire charge. Great "
" Good service at the pick up point "
PALERMO, IT - Reviewed by GEOFFREY - 06 June 2015
" wasn't enough signage to tell you where to go at Palermo Airport "
BRINDISI, IT - Reviewed by PERRY - 06 June 2015
" Charged 300 Euro for puncher on wheel not pleased "
LAMEZIA TERME, IT - Reviewed by DAVID - 05 June 2015
" I had to upgrade my car three times and had no problems with your customer services. Very professional. "
" Local staff very helpful when picking up the car and on return. "
PALERMO, IT - Reviewed by MR TIMOTHY - 05 June 2015
" we have used locauto on many occasions as frequent visitors to sicily and they are always excellent "
ROME, IT - Reviewed by KATAYOUN - 04 June 2015
" I discovered at the airport that road assistance was NOT included in the rental price and would be 2 Euros extra per day - as my rental period was very long this meant an additional £50! I think this essential service SHOULD always be included in the rental price. Subsequently, I discovered that the air con was not working in the car. Locauto were very unhelpful and told me that they didn't have any other available cars and there was nothing else they could do. So, we were stuck with a car with no air con - luckily the weather was not excessively hot. "
TRIESTE, IT - Reviewed by THOMAS - 03 June 2015
" Great easy to use site with confirmation of the car being available. "
" Brilliant friendly service. Gps hire was a bit expensive. Didnt realise until afterwards that I could buy one in the uk with european maps for less than the hire charge. Great customer service overall "
BERGAMO, IT - Reviewed by PETER - 03 June 2015
" Enquired about car rental in 6 weeks time with a poor response. This was on return of the vehicle. "
TRIESTE, IT - Reviewed by DAVID - 03 June 2015
BRINDISI, IT - Reviewed by MARK - 03 June 2015
ROME, IT - Reviewed by CAROLINE - 02 June 2015
" We had to wait as there was 1 person trying to deal with 2 separate customers at the same time, then another customer dropped car off and they had to go outside to check vehicle. We were waiting for around an hour before we were dealt with, waiting with a 4 month old baby. Other desks dealt with their customers quicker, they had less than 10 customers in total between them while we were waiting. The staff member did apologise for the delay and also for the car being parked under a tree and covered in bird mess on windscreen. On the return there was no room in car park, cars were parked all over the place, we had someone outside who checked over car quickly. We didn't encounter any problems with the car itself which was large enough for us. "
ALGHERO, IT - Reviewed by CHRIS - 02 June 2015
" Used Locauto any they are fine. Second time and no problems. "
" All good. "
BRINDISI, IT - Reviewed by VINCENZO - 02 June 2015
BARI, IT - Reviewed by MARCUS - 02 June 2015
" On arrival at Bari we had to wait 2 1/2 hours before we could collect our car. This was longer than it took to fly to Italy. "
" On arrival at Bari we had to wait 2 1/2 hours before we could collect our car. We were told that the delay was due to 4 planes arriving at the same time but this must have been known beforehand and nothing was done to prepare for this. There was also nobody in the car park to talk us through the car, show us how things worked and go over any damage etc. we were just left to our own devices. Very disappointing indeed. We also had people waiting for us in Monopoli who were to take us to our house and therefore the enormous delay impacted on our first day in quite a bad way. It took us longer to pick up our car than it did to fly to Italy. I would only use Locauto again if you could guarantee this would never happen again. "
ROME, IT - Reviewed by GIOVANNI - 01 June 2015
" Have used Auto Europe many times "
ROME, IT - Reviewed by STUART - 01 June 2015
" It took me nearly 3 hours to collect my car at Rome station- there was 1 person processing customers and it took at least 20 minutes per customer. My family and I wasted half a day of our precious holiday because of the inefficiency of Loacauto "
" See above "
MILAN, IT - Reviewed by ANDREW - 01 June 2015
PALERMO, IT - Reviewed by ROBERT - 01 June 2015
PALERMO, IT - Reviewed by PAUL - 01 June 2015
" LANAUTO in Sicily were great - friendly - short queue at Airport on pickup - drop off simple - just park car and pop key into office slot "
MILAN, IT - Reviewed by NEMISH - 30 May 2015
" Booking system should reflect availability more accurately - to be called a day before booking date and told that the car is unavailable and offered a completely different class and size as only alternative is terrible. Would not use auto europe again - better to go direct to the rental companies. "
" Transfer between Milan Malpensa terminals is not well provided - it took me 1 hour to get family and luggage from T2 to T1 and get car sorted out. Staff at the Airport office, however, very helpful and provided a better car as available. At the drop off in Rome, directions about where to leave the car after hours at the Rome Termini Station office were non-existent. Had to ask other hire desks, and then make an international call on a mobile phone to find out what to do. Very Poor Organisation. Better to use a bigger firm with better hours. "
BERGAMO, IT - Reviewed by ROSEMARY - 30 May 2015
" The assistants in both Verona and Bergamo were very helpful. "
TRIESTE, IT - Reviewed by CHARLIE - 29 May 2015
" Great car - polite and courteous staff ... I would recommend them for sure. Charlie "
OLBIA, IT - Reviewed by ERICA - 29 May 2015
" We like Auto Europe and find then consistently good. "
" A little slow at the desk due to computers. The young man who booked the car out and in had a lovely attitude and was a delight to deal with. He deserves to succeed well in his career. "
TREVISO, IT - Reviewed by ROMA - 28 May 2015
" I haven't used auto europe for many years and based on my experience with Locauto in Italy I won't be booking via Auto Europe again. "
" I took out a separate insurance to cover damage excess plus damage to tyres, windscreen, undercarriage etc. However, when I got to Locauto I found out that if you don't have enough money on your credit card for them to block of they won't let you rent the car. So we had to pay an extra EUR 128 to buy their local insurance, which I had tried to avoid by taking out separate insurance beforehand. I think the system is very unfair and this has been an expensive lesson to learn but I won't make the same mistake twice. "
CATANIA, IT - Reviewed by MARK - 28 May 2015
" Professional service, good quality cars, nice people ! "
ROME, IT - Reviewed by MITCHELL - 28 May 2015
" Add the ability to choose the exact car model rather, and update the actual choices available. I did not know that I had reserved an automatic, nor did I know for certain that for my reservation this would be (or could be) an Audi A3. In fact, I was interested in renting an A1, which on your website was not indicated in the car class I chose. However, I was able to make the change at the counter to the A1 manual. So I was very pleased at the outcome, but it would be preferable to know this information beforehand. "
" Compared to other car rental agencies I have used, your check-out and check-in process at your facility was slow, but otherwise efficient. Your staff was friendly and helpful, but additional staff to process multiple clients at the same time would have been helpful. For example, I took us about 30 minutes to check-out of your facility at Rome Termini, and about 20 minutes to check-in at FCO. If we had been running late in getting to the airport, your check-in process would have been unnecessarily very stressful. "
MILAN, IT - Reviewed by AUDREY - 28 May 2015
" Very rude employees! The customer service desk employees were completely disorganized and the personnel that gave us the car were rude and treated us like we were a complete hassle! It was a terrible first impression of Italy as a whole! They were very focused on getting us out of the way, but we needed help with getting the gps to speak English so that we knew where we were going. They made it very clear that we were a complete annoyance. "
ROME, IT - Reviewed by PHILIP - 27 May 2015
" Our reserved car was not ready. No explanation was given initially as to why it was not ready at the reservation desk. Once we arrived at the collection point, no explanation was given as to why the car was not available and the reception staff were abrupt and rude. Our flight had been delayed 1 hour and so were 1 hour late arriving at Locauto. So I am at a loss as to why our car was not available when we arrived at the reception area!! Very poor service. If we had not reserved a car, I could understand we may have to wait for one to be made available. Giving little or no indication as to why our car was not ready is completely unacceptable. "
TURIN, IT - Reviewed by COLIN - 26 May 2015
" Straight forward and good car. "
CATANIA, IT - Reviewed by BALAZS - 25 May 2015
" over one hour of waiting at the desk, no screen wash in the car, otherwise ok "
BERGAMO, IT - Reviewed by GORDON - 25 May 2015
" Thought when book car all insurance was part of deal "
" Thought when book car all insurance was part of deal "
ROME, IT - Reviewed by ANDREW - 25 May 2015
" I cancelled my hire car on the 17th of May - the booking was for the 20th May, therefore outside of the 48 hour cancellation period although I am not getting refunded. Extremely dissatisfied with the service and will be seeking legal advice. "
VERONA, IT - Reviewed by COLIN - 25 May 2015
" Auto Europe gave me a good choice of rental companies, and booking was quick and easy. "
" Very helpful at reception and the car supplied was excellent and good value. Would definitely use Locauto again. "
VENICE, IT - Reviewed by JANICE - 24 May 2015
" when I had originally booked the drop off fee was 75 including vat on my voucher , it had Risen to 84 for tje se service ,I want the difference refunded.thank you. "
" More staff required,receipt should always be given using a tablet no good for customers as nothing in English. "
OLBIA, IT - Reviewed by MARK - 24 May 2015
TRIESTE, IT - Reviewed by NIGEL - 24 May 2015
" Car not model requested "
PISA, IT - Reviewed by AARON - 23 May 2015
" Product is good....online user experience is rubbish.. "
" Good efficient service "
BRINDISI, IT - Reviewed by ALAN - 22 May 2015
" They use an iPad for you to sign the rental agreement. In bright sunshine this is difficult to read plus on both check in and return the page was magnified so that only the signature section was visible.You are forced to sign without being able to read the contract in full while in the car park area when the agent is only interested in processing your agreement. This is most unsatisfactory as in effect you are are signing blind. On returning the car you must ask for a paper based signature that all is well.Two days later an e mail releasing your deposit is sent,the terminology is poorly worded and gives the impression they are taking funds. "
CATANIA, IT - Reviewed by BALDASSARE - 21 May 2015
" Have just been charged 600+ euros for damage which I was unaware of. Top up charge for fuel also a matter for discussion. Not happy with this. "
MILAN, IT - Reviewed by DAVID - 20 May 2015
" Staff at the pick up point were very friendly, polite and most helpful "
ROME, IT - Reviewed by MARCUS - 19 May 2015
PALERMO, IT - Reviewed by AMIN - 18 May 2015
" Car not cleaned when picked up. "
MILAN, IT - Reviewed by JOHN - 18 May 2015
ROME, IT - Reviewed by RAFFAELE - 18 May 2015
" Mr Di Pietro, manager at Ciampino Locauto branch was extremely kind, helpful and professional. The car was spotless and turned out to be the right choice. No hidden fees, clarity of deal, smoothness of process made our hire experience worthwhile. "
PALERMO, IT - Reviewed by PHILIP - 18 May 2015
" Some better signage would help, both for how to find your way walking from the bus drop off point to Locauto (and back), and also for where to drive the car to on the return. Car was great and Locauto service was prompt. "
BERGAMO, IT - Reviewed by VAJRA - 18 May 2015
" long queue probably due to strong price "
MILAN, IT - Reviewed by MICHAEL - 17 May 2015
" It took a very long time to complete the booking details at check in; so much so that long queues built up, the ladies themselves were helpful and pleasant but systems seem week. same on car return took so long to check car back in as all were so slow due I suspect to having tablets to key in rather than paper checks- so much for progress. the whole return area in T1 is very cold and windy "
" See above "
VENICE, IT - Reviewed by WILLIAM GRAHAME - 16 May 2015
" They were brilliant - made everything very easy and a lovely car as well. 10/10 "
BRINDISI, IT - Reviewed by CAROL - 16 May 2015
ROME, IT - Reviewed by CYRIL KENNETH - 15 May 2015
" Great service as usual many thank. "
" Very professional and fast service!eccellent! "
MILAN, IT - Reviewed by DMITRY - 15 May 2015
" Unfriendly personnel at the airport. Many hidden catches in the price - like separate charge for road assistance. Luckily we didn't need their assistance during the rent but I can only imagine it would be painful and expensive. "
FLORENCE, IT - Reviewed by JOHN - 13 May 2015
" LocAuto office personnel in Florence were delightful, friendly and helpful - but it would be useful if they had more staff for check-in during peak periods. Took over 30 minutes waiting for other customers to be cleared before staff could assist us. Car externally was not fully cleaned although the inside was fine so externally didn't really matter. "
BRINDISI, IT - Reviewed by FABIO - 12 May 2015
ALGHERO, IT - Reviewed by PAUL - 12 May 2015
" Very friendly staff and very efficient "
PISA, IT - Reviewed by LAURA - 11 May 2015
" I always hire with Auto Europe and I travel to Italy 5 or 6 times a year. I find them the best value and the options are good too. Is there an app so I don't have to print the voucher? "
" Locauto have improved greatly and now offer a much better service both at arrival and when the car is returned, so I can leave with peace of mind knowing that the contract is now closed and I will not incur unexpected charges "
OLBIA, IT - Reviewed by JOHN - 11 May 2015
" The Auto Europe on-line booking service works well and efficiently. I am concerned though about the business practices of one its suppliers. See my comments about Locauto/Enterprise. "
" Long lines at the desk on arrival. No one available to physically check-out the car and no damage report was provided. I inspected the car and found no obvious damage so accepted it. On return there was a physical check-in and I was shown some slight damage to an external door lock. I had no way of knowing whether this had occurred before or during my period of hire so disputed the claim that it was my responsibility. I also refused to agree for my credit card to be debited by an unspecified amount to repair the damage or to sign a retrospective clean condition report for the pickup. This is at the very least dubious business practice. On return I discovered that a door lock scam is common in some places and can't help wondering about this. "
LAMEZIA TERME, IT - Reviewed by ROBERT - 11 May 2015
" I have used a number of car hire providers at this location, and this is the most friendly and efficient by far. "
PISA, IT - Reviewed by AMAN - 10 May 2015
" Fantastic service and staff "
BRINDISI, IT - Reviewed by GRAEME - 10 May 2015
" Return signage at Bari was very poor. "
ALGHERO, IT - Reviewed by DAVID - 09 May 2015
" I don't suppose I will hear further about this. I travel to my house near Alghero around 4 times a year and have done for 10 years. This time I only travelled with my Visa debit card and was refused the car. I had to call a friend who lives 50km the other side of Alghero and ask him to come with his credit card, the agent told me I could use this and there would be no extra charge. When my friend arrived I called Auto Europe who made me cancel my contract and take a new contract with my friend as the main driver as we were using his credit card. I was now made to pay an extra £90 because of the new booking. In the meantime I was offered cars from other suppliers with my debit card. Please add Appalled to your ratings list. "
" They were very understanding and helpful about the situation arising from the problems with Auto Europe. "
TURIN, IT - Reviewed by ENRICO - 08 May 2015
PALERMO, IT - Reviewed by JAY - 08 May 2015
" The staff was courteous and professional. "
BRINDISI, IT - Reviewed by MARTIN - 07 May 2015
" Very good service "
" Very good service "
CAGLIARI, IT - Reviewed by DAVIDE - 06 May 2015
PALERMO, IT - Reviewed by GIOVANNI - 04 May 2015
" I was charged for the baby seat although it was included in the offer I received. "
" I was charged for the baby seat although it was included in the offer I received. "
ROME, IT - Reviewed by INDGRID - 03 May 2015
" Brand new car - definitely take additional insurance. Although we had no problem they go offer car with fine tooth comb looking for not just bumps and scratches but little chips from normal driving. "
ROME, IT - Reviewed by ANTONIO - 03 May 2015
" Accoglienza amichevole. Servizio veloce e soddisfacente, sia al ritiro dell'auto, che alla consegna. "
" E' la prima volta che uso il servizio di questa compagnia, e senz'altro ritornerò ad usare la stessa, nel prossimo futuro. "
VENICE, IT - Reviewed by PAUL - 03 May 2015
TRAPANI, IT - Reviewed by PASQUALE - 02 May 2015
CATANIA, IT - Reviewed by JASON - 02 May 2015
VENICE, IT - Reviewed by DAVID - 02 May 2015
" more information in price comparison re possible extras e.g. breakdown cover "
" First time I have ever been offered breakdown service as an extra. I always assumed you that would be automatically assisted if there was a problem with the car "
PALERMO, IT - Reviewed by KEITH - 01 May 2015
CAGLIARI, IT - Reviewed by JOHN - 01 May 2015
" Best company I have used so far, staff were great "
ROME, IT - Reviewed by PHILIPPA - 25 April 2015
" Always very helpful - I ALWAYS recommend you guys "
" amazing value "
PALERMO, IT - Reviewed by VERNE - 24 April 2015
" great service, great car, have already re-booked for next trip (book in desk was busy) "
" first class service, booking out and at return "
ALGHERO, IT - Reviewed by PAUL - 21 April 2015
" Excellent service and rates "
" Extremely helpful check out member of staff. Almost new car. Spotless. Everything could not have gone smoother. Would have no hesitation in using Locauto again. "
ROME, IT - Reviewed by ROBERT - 15 April 2015
" I have used Auto Europe several times' It is a simple system and it works well. We chose a zero excess package but on arrival we told it did not include the glass roof or wheels. "
" I ordered a Clio because we have owned a Clio but we got a Lancia which had awkward blind spots. It was disappointing because there were Clios available but the service was excellent with minimal waiting. "
CATANIA, IT - Reviewed by DIMITRIS - 14 April 2015
" The booking process was very smooth and the local company provided a good service. "
" They need more signs to guide customers to the car pick up and return locations, especially as they are not the same. Other than that their service was good and the car was in very good condition. "
VERONA, IT - Reviewed by IAN - 09 April 2015
" Easy to use site - straight forward search "
" Good value - friendly staff "
ROME, IT - Reviewed by ROBERT - 08 April 2015
" As a regular client of Auto Europe I would like to say how pleased I am with the service. Always great cars in top condition, and always without any problems plus good value for money. "
" Quick efficient service. Good well presented car. "
ROME, IT - Reviewed by STEVEN - 08 April 2015
" easy o use web site to review prices "
" better diections to office would be of benefit. waiting for nearly 1hr to pick up car, additional staff required at busy periods "
NAPLES, IT - Reviewed by SIMON - 05 April 2015
" Good. "
" The car was brand new and the service was efficient. "
BARI, IT - Reviewed by JOHN - 27 March 2015
" Good price all as agreement no problems would use again "
" Good friendly service no problems picking up the car and quick drop off with no hassel. "
PALERMO, IT - Reviewed by ROBIN - 25 March 2015
" Great service at excellent price "
" Very competent operation. Pleasure to rent car from the, "
ROME, IT - Reviewed by PETER - 23 March 2015
" Very good webite which shows all of the options including Fuel and on / off site options. Easy to use "
" Very slow at checkin - waited 45 minutes to get the desk and then 15 minutes for a simple checkin. Particularly irritating was at the end of the checkin, all of my details were already in their database from a previous rental. Why not do this first. Once checked in the physical collection and vehicle checkin both for pick up and drop off was very efficient. "
TURIN, IT - Reviewed by DAMIAN - 22 March 2015
" As always a simple to use website which is clear except I could not find any information about charges if you keep the car longer than originally planned. "
" My wife was hospitalised in Turin so we overstayed by 7 days. I informed the LocAuto at the time. When I returned the car I was charged an additional 281 euros which in my opinion was excessive for the extra 7 days. "
PISA, IT - Reviewed by ANTHONY - 19 March 2015
" very good and efficent "
" perfect customer service. the best ive had from personally "
BERGAMO, IT - Reviewed by KOLA ALEX - 12 March 2015
" The service was excellent. "
" The staff were good. "
MILAN, IT - Reviewed by GRAHAM - 01 March 2015
" All good "
" a) Charge as much for snow chains as the car and they wont let you take the car without chains. Very dishonest! I could go to the supermarket and buy a complete set for the amount charged. b) Had to wait a long time to pick up car. There were spare people behind desk but were doing other non-essential activities which could be done after the queue of waiting customers had disappeared. Definitely not recommend "
TURIN, IT - Reviewed by SHYAM - 25 February 2015
" The service was very good and reassuring. I opted for the zero excess, but was surprised to find there was a £80 admin fee. Afterwards it made sense why there was a admin fee, I think the this should have been more clearer. "
" I was charged extra for for snow chain, this was a surprise. "
MILAN, IT - Reviewed by JAN - 25 February 2015
" The link to the voucher in the email was not totally clear. I accidentally purchased your insurance waiver cover when I thought I was printing off the voucher...probably my mistake as I was in a last minute rush but I have my own annual cover and did not need to spend another £30 on unnecessary insurance. "
" They should include snow chains as standard in winter as it is a legal requirement to have them. "
PISA, IT - Reviewed by MICHAEL - 22 February 2015
" Easy quick transaction. Competitive rates with good range of options "
" Easy quick transaction with efficient polite staff. Car was clean & tidy and suited our purposes "
LAMEZIA TERME, IT - Reviewed by DAVID - 07 February 2015
" Excellent car hire at the best prices and good customer service. We have been using you for many years when we go to our apartment in Italy. We also recommend you to family and friends who are staying at our apartment too. "
PISA, IT - Reviewed by JOHN - 13 January 2015
" All worked well "
" Very efficient "
BERGAMO, IT - Reviewed by ALBERTO - 09 January 2015
" Very efficient "
" It changed car at the last minute...! "
LAMEZIA TERME, IT - Reviewed by PETER - 28 December 2014
" The website is first rate. I have used this site for about 8 yearns "
" Max behind the counter is the most helpful and pleasant guy you could wish to meet, and his English is far better than my Italian. I have used them on my last 5 visits and will continue to do so. "
BOLOGNA, IT - Reviewed by JEAN - 09 December 2014
" Always a good price with Auto Europe. Will be back. "
" Very friendly and efficient service from Locauto. Have used twice and will use again. "
PISA, IT - Reviewed by T KATRIANA - 01 December 2014
" Great service, great rates. Excellent customer service on the phone when making reservation. Car as advertised and rented promptly. Thanks. I will use your service again in the future. "
" In Pisa, rental agent neglected to return my passport and driver's license and I had to return to the airport to retrieve them. He did call me to tell me about the documents but made it sound like it was my error. Returning the car to Rome was a bit of a trial, but not the fault of Locauto...just the airport in general. "
PISA, IT - Reviewed by ANDREW - 01 December 2014
" Easy process. Very helpful staff especially after we missed our flight! Car was still waiting for us the next day. "
" Very helpful staff. Great car. "
CATANIA, IT - Reviewed by NIGEL - 21 November 2014
" Excellent service at a very good price "
" Car was in excellent condition. Good service locally. Car was inspected very thoroughly both before and after rental "
ROME, IT - Reviewed by ROBERT - 20 November 2014
" Great Service, always get upgraded to next grade of car. Always reliable and friendly, efficient service. "
" See above "
FLORENCE, IT - Reviewed by PETER - 14 November 2014
" A very good and smooth service with no confusing or complicated procedures "
" Very good and efficient "
PISA, IT - Reviewed by PIERUGO - 11 November 2014
" Website is easy to navigate. "
" Very reliable rental company, staff are very helpful and vehicles quite recent "
NAPLES, IT - Reviewed by GRAHAM - 09 November 2014
" All good "
" An issue is that they no longer give a paper copy of the "state of the car" - they do it on a tablet. I asked them to email a copy to me. This they did not have so I had no way to check upon return. Either give me a hard copy or email but neither is not good "
BRINDISI, IT - Reviewed by JAMES IAN - 06 November 2014
" We hired a vehicle in Brindisi and returned it to Bari. Normally we have not been charged for the return to a different location if the hire is for 5 days or more. I therefore did not look at the confirmation document from Locauto until we arrived in Brindisi. If there is an extra charge it should be notified to the customer at the time of booking as an 80 plus charge came as a bit of a shock and made the car hire expensive. We would have used one of the other hire companies who did not charge for the little extra the hire would have cost. "
" I would not by choice use Locauto again. "
NAPLES, IT - Reviewed by STEVEN - 01 November 2014
" good no issues "
" Good but a dedicated inspection area would help. Rather than pull up outside the office. "
ALGHERO, IT - Reviewed by PHILIP - 27 October 2014
" Excellent every time i use them "
" Ok but car not very clean "
NAPLES, IT - Reviewed by ANDREW - 20 October 2014
" Car as described. "
" Suggest code for radio is written on documents somewhere, we were not given it when we collected car. "
VERONA, IT - Reviewed by JOHN - 16 October 2014
" Easy booking system, good rate. "
" Easy pickup and drop off. No Queues. Someone met us at drop off and checked car while we waited. Very efficient. "
BERGAMO, IT - Reviewed by NICHOLA - 14 October 2014
" All round great service. Made 2 phone calls, initially to book or discuss - this person was really nice. The second call was dealt with a little abruptly by the member of Auto Europe. All went well with the booking. "
" You need more staff in the airport. The wait to get our car was very long over an hour.This was mainly due to customers in the queue before us having difficulties for one reason or another. Possibly need a complaints staff member who can deal with issues that arise rather than only have 2 staff to serve and deal with problems. "
CATANIA, IT - Reviewed by IAN - 14 October 2014
" LocAuto was quite difficult to locate on arrival. Not very well signposted. Pick up and drop off service very slick. No problems "
" As above "
TRIESTE, IT - Reviewed by KARL - 05 October 2014
" All went well. On line booking made it quick easy and simple to organise. Thanks. Karl Hage "
MILAN, IT - Reviewed by GRAHAM - 01 October 2014
" Simple and straightforward booking process. "
" I booked a GPS system but it didn't work when I was given it. It was the only one available, so the charge was cancelled but this did cause some inconvenience. The supplied vehicle (Audi A1) was excellent, however. I would give this company another chance as the prices were good. "
BERGAMO, IT - Reviewed by PAUL - 26 September 2014
" Everything was fine with the vehicle. There was a queue when we dropped the keys back and they emailed the invoice before we had landed back home. "
BARI, IT - Reviewed by JOHN PAUL - 25 September 2014
" Great service and good documentation plus reminders emailed. "
" The pre-arranged car seats were of poor quality and we were not provided with any help or instructions on how to install these. A very poor experience to start the holiday. "
PISA, IT - Reviewed by DAVID - 25 September 2014
" The service was very good "
" This is our second time with LOCAUTO and we found it to be reliable and friendly "
BERGAMO, IT - Reviewed by PETER - 05 September 2014
" Very welcoming personal and the lady on the desk was extremely helpful "
" Very satisfied thank you "
PALERMO, IT - Reviewed by CHRISTOPHER - 31 August 2014
" Fine "
" Good service, nice car, no surprises. "
PISA, IT - Reviewed by ANDREW - 28 August 2014
" professional "
" needs someone else helping at the car desk! "
CATANIA, IT - Reviewed by DEREK - 19 August 2014
" Easy to book, good rates, voucher arrived quickly. Will book with AutoEurope again. "
" Vehicle was in excellent condition but customer service was non-existent. We had a puncture while travelling and all telephone numbers -Roadside Assistance, Main Office, Customer Service, etc- all rang through as "Out of Service." An email sent to Customer Service via the internet was acknowledged but received no reply. Would not hire from this company again. "
MILAN, IT - Reviewed by JOANNA - 18 August 2014
" Easy booking, great customer service; good value for money. Will definitely use again. Thanks "
" Great service @ the airport, great car, easy to book, friendly customer service & good advice given. Would definitely recommend and will use again. "
VENICE, IT - Reviewed by MICHAEL - 10 August 2014
" Great service, easy to contact and friendly call staff. Consistently produce good deals. "
" Good car provided, no issues returning car to a different location to where I picked it up. Would use them again when needed. "
ROME, IT - Reviewed by CRAIG - 07 August 2014
" More emphasis on excess insurance cover would be good. It is clear that some of the rental car operators have far higher excess charges and focus on making money through charging high repair costs. Maybe Auto Europe could put some disclaimer advise. (we advise excess cover with this company?) "
" Our car suffered a small knock where someone had reversed into the boot. To have this fixed should cost around 200gbp MAX. Locauto charged 580euro, threatened a 20% increase if we disputed, we curt and rude. They clearly maxed out the charge saying we had to pay to replace every damaged part including a tiny mark etc. Quite simply the damage vs. charge was disproportionate. The manor which is was dealt with by the lady on desk was terrible and it left a bad taste. We will never use them again. I have been hiring cars for 20 years for maybe 3 to 4 weeks per year and have never experience something like this. "
ROME, IT - Reviewed by MICHAEL - 29 July 2014
" very good & efficient online booking system. "
" My only comment would be the wait time to go through paperwork, etc.(1 hour 20 mins). perhaps it would be worth having more people on at weekends during peak periods? Otherwise, service was excellent. "
VERONA, IT - Reviewed by ANNA - 16 June 2014
" Good value. "
" Local operator Locauto provided an impeccable service. Friendly and there was no waiting to pick up/deliver the car. Highly recommended. "
ROME, IT - Reviewed by MEI LIN - 12 June 2014
" Great service auto europe "
NAPLES, IT - Reviewed by JOHN CHARLES - 26 July 2013
" Easy to book & Auto Europe E-mailed with updates regularly, would suggest you stop using Locauto car hire - see comments below "
" Service very slow, took hour & 40 minutes, there was 2 people in front of us ( over half hour per car hire) in a small non air conditioned building, driving licence photocopied, 4 signatures & handed sheet with damage to car shown on it ( this is all that's done so that shows how slow they are) then told where to go in car park to get car & keys, arrive in car park to find no car, went back to desk to be told car is getting washed! When car arrives Locauto staff not happy that we took pictures of all damage on sheet and added extra damage not on sheet! She walked away when we asked what to do on returning car. Will definitely not use this company again "
VERONA, IT - Reviewed by MICHAEL - 19 June 2013
" Your side is just fine. The new website layout showing the car options and who from is excellent. Keep it up! "
" I've never had such a bad experience with a hire car company in 30 years. I booked a VW Passat Estate because I had 3 adults & 2 babies + gear. I had a car with Locauto in April and that was fine. When I returned it, I checked again that they understood the requirement and would allocate the right car; they said they did. When we arrived, late evening, they only had a Mercedes B Class, which is smaller. Their argument was that it was 'in the same category'. I had no choice and it was a nightmare. Also, the car was very battered, even for Italy. In the gloom of the car park, it was impossible to check the car for so many scratches and dents. On return, they claimed I'd added a small scratch and charged me 200! I have written to their HQ... "
PISA, IT - Reviewed by GRAHAM - 05 June 2013
" Perfect Service "
" Very Fast Very Professional "
ROME, IT - Reviewed by WILLIAM - 20 May 2013
" Pleased with overall service. Would use the company again. "
" Good and swift service, both at check out and check in. Would use the company again. "
ROME, IT - Reviewed by LUIGI - 28 April 2013
" Excellent as always "
" When returning this car on April 19, a Locauto representative identified a small 5-6cm superficial scratch on the front bumper. In order to see this scratch, I had to bend down on my hands and knees to see it. I was horrified to discover that Locauto charged me 332,36 for this. The reason I am so angry is because the scratch is so low and difficult to see. I am angry because I was asked to inspect a car for damage and defects before my rental but I have never been asked to go on my hands and knees to look for damage. I am angry because thediagram of the car (used to mark any defects with an X)makes no provision to mark any defects which are so low or under the car. I am so angry of my treatment by Locauto. "
ROME, IT - Reviewed by LUIGI - 28 April 2013
" Excellent as always "
" When returning this car on April 19, a Locauto representative identified a small 5-6cm superficial scratch on the front bumper. In order to see this scratch, I had to bend down on my hands and knees to see it. I was horrified to discover that Locauto charged me 332,36 for this. The reason I am so angry is because the scratch is so low and difficult to see. I am angry because I was asked to inspect a car for damage and defects before my rental but I have never been asked to go on my hands and knees to look for damage. I am angry because thediagram of the car (used to mark any defects with an X)makes no provision to mark any defects which are so low or under the car. I am so angry of my treatment by Locauto. "
PALERMO, IT - Reviewed by SALLY - 09 March 2013
" I am very satisfied with Auto Europe, but bar above not working properly so I hope I have registered this correctly. Website for booking excellent in that I can see and choose which car hire company I book with, and I can choose a firm with free additional driver when I want one. "
" I am satisfied with Locauto and will use them again. They try to give me the type of car I ask for - usually a Fiat Panda which goes up the very steep road with hairpin bends to my Sicilian house. They offer an additional driver free which I need when my partner comes with me. One problem this time. The radio / CD player did not work for the whole trip and ruined a new CD I took with me. "
ROME, IT - Reviewed by SERGIO - 05 March 2013
" We have used your service previously - and no doubt will again - simply because it was very easy to conclude all matters. However the insurance options are too confusing - surely everything can be done before you arrive at the airport - as a customer we simply want to get on our way - but insurance options appear to be a diversion tactic. However when we compared a car hire for July - you were simply not competetive - therfore have you considered some form of "customer loyalty" to ensure repeat bookings are with you rather than someone else. Regards Mr & Mrs Arnone "
" So easy to deal with - it was a pleasure - to see such professional people. We pointed out there was minor damage not shown on the document - and LOCAUTO came out immediately inspected the damage - agreed - took a photo and gave us a copy - in under 2-3 mins. "
TURIN, IT - Reviewed by SAVIOUR - 04 March 2013
" good service and price "
" good service and price "
TREVISO, IT - Reviewed by DIANA - 26 February 2013
" I have used before many times. Very good usualy "
" I have used directly before. On this occasion, when I got to airport, they said that there was something wrong with the car I was supposed to have (a wv golf) and that I would have another car, a Skoda Yeti. This car was very dirty when I got in and was incredibly smelly. It had done nearly 27000 kilometres and must have been an employees car who smoked heavily. The smell really made me feel ill on the drive to my destination. I had to purchase some odour killing spray which helped a bit to make it bearable. Otherwise the car was excellent in terms of comfort and driving. "
ROME, IT - Reviewed by MICHAEL - 23 February 2013
" Excellent service - all worked well - actually got the make and model of car requested "
" Very very good - quick pick up and drop off Would use again "
PALERMO, IT - Reviewed by MICHAEL - 21 February 2013
" I took out my own annual insurance from Questor Insurance to cover CDW. Auto Europe could offer this. Auto Europe prices very competitive. "
" Collection and return of the car very easy. Staff polite and helpful. Location of nearest petrol station for refuel of car prior to return explained. "
BRINDISI, IT - Reviewed by BARRY - 18 February 2013
" Best service I have had at Brindisi carhire in last 8 years. First time I have used Locauto "
BOLOGNA, IT - Reviewed by ROBERT - 14 February 2013
" Smooth & efficient service "
" Poor location to collect and drop cars. Most other companies are much nearer to the terminal "
VERONA, IT - Reviewed by GEOFFREY - 12 February 2013
" Very efficient easy to deal with "
" Our only problem was that the car did not have winter tyres which we were told were compulsory in the mountain area of Italy. The man at the desk spoke very good english and was extremely helpful "
PISA, IT - Reviewed by ABAD - 06 February 2013
" Very good very easy to make booking "
" Very good "
BERGAMO, IT - Reviewed by STEPHEN - 05 February 2013
" very positive. quick and efficient service. "
" very positive. quick and efficient service. "
BARI, IT - Reviewed by PETER - 29 January 2013
" I travel to Italy 5-7 times each year as I have a home there and my biggest annoyance is that when we collect a car it is never checked for damage and chargeable flaws correctly!!! If we arrive after dark this problem is clearly compounded and as experienced users we know the procedure but new visitors could and would be prone to unreasonable costs and charges for damage not created by them! When you are told at the desk that the vehicle is perfect it should be exactly that!!!? "
PALERMO, IT - Reviewed by DAVID - 21 January 2013
" .Some indication about the strange pick up procedure at Palermo airport would have saved time.There were no signs in the airport about the rent a car procedure and the minibus ride to the offices of Locauto. "
" Outside of car especially the glass was fairly dirty and there were plenty of damage but it was accurately documented. "
PALERMO, IT - Reviewed by ANTONIO - 20 January 2013
" Great company always "
" Good "
BERGAMO, IT - Reviewed by CHARLES - 14 January 2013
" Everythibg went as planned with the pick up of the hire car. The car was iin good condition and clean. "
BRINDISI, IT - Reviewed by JOYCE - 17 December 2012
" good efficient service. I've had much better cars from other companies, ie central locking and electric windows but for the price, it was excellent value "
" excellent helpful service "