AUTO EUROPE DERRY, NORTHERN IRELAND Car Rental Reviews

DERRY, IB - Reviewed by ANNAMARIA - 20 August 2025

" The Hertz Employees were amazing! I always use Auto Europe for car hire!! "

" The Hertz Employees were so helpful, kind and patient! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by STEPHEN - 06 August 2025

" You did not give us what we ordered but charged us the same. Customer service was treated as last place and unacceptable "

" We ordered a 5 seater and only received a 4 seater. They asked us to upgrade costing us more money to what we ordered. This is completely unacceptable and put us in a difficult position when we had to drive with 5 people "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 2

DERRY, IB - Reviewed by JAMES - 07 May 2025

" Straightforward and good value for money would use again "

" Pleasant and efficient staff member.Always have a good experience when renting at Derry "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DERRY, IB - Reviewed by JAMES - 23 September 2024

" Simple to arrange. Lovely car(Toyota Corolla hybrid) which was easy to drive and good on fuel consumption. No delay picking up and returning car. My only query would be looking for the Dollar/Auto Europe desk in the terminal. Turned out it was the Hertz desk from where the operative came over and asked me if I had a car hire arranged. Credit to him. "

" Simple to arrange. Lovely car(Toyota Corolla hybrid) which was easy to drive and good on fuel consumption. No delay picking up and returning car. My only query would be looking for the Dollar/Auto Europe desk in the terminal. Turned out it was the Hertz desk from where the operative came over and asked me if I had a car hire arranged. Credit to him. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by MARTYN JAMES - 19 September 2024

" Great car at a brilliant price! "

" Great experience, lovely car, no problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by DONNA - 08 September 2024

" I don't rate the customer service team at all. Felt that I wasn't wanted and that they couldn't be bothered. I won't be using dollar again "

" I really didn't have a great experience at all. 1 was in terminal for over an hour as assistant was having trouble with a customer payment,I walked to office then. He seemed under pressure said he couldn't assist me and I explained the situation in terminal. He started the process and then said I don't have a car that he had a breakdown somewhere.he flicked through a iPad showing pictures of the car and the marks ,I asked him to take me to the car and we would look together and he said you bring car to me but go to terminal for key. I was then approached by the guy in terminal and asked him if he had key to golf. He handed me a key and I said were is car and he replied in there somewhere. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DERRY, IB - Reviewed by KATHLEEN - 11 August 2024

" First class service. Quick and efficient. "

" Process was very efficient. Staff friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ROBIN - 05 August 2024

" CUSTOMER SERVICE STAFF WERE GREAT. I WAS EXPECTING A NEWER CAR - THE ONE PROVIDED WAS 3 YEARS OLD. I WASN'T EXPECTING AS MANY DINTS AND BUMPS ON THE CAR AS THERE WERE. BOTH DISAPPOINTING "

" I FOUND THE SAME CAR £20 CHEAPER THE WEEK BEFORE I FLEW OUT. I WAS NOT HAPPY ABOUT THIS. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

DERRY, IB - Reviewed by TIMOTHY - 14 July 2024

" Ok experience but a lot of money for a few days hire. "

" We collected the car at the Hertz desk in Derry Airport the staff were efficient & polite. The car had a few scrapes & marks on it but these are all logged for you to check before you drive away "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DERRY, IB - Reviewed by EITHNE - 01 July 2024

" Overall all very happy & have been a loyal customer. Just hope next time I book for October it will not be with Dollar "

" Normally when I book an economy car, I get it through firefly and it is a decent size unfortunately with Dollar this time the car was very small. Thank goodness on this occasion I was travelling alone as there was no room for suitcases if my husband & son had of been with me "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DERRY, IB - Reviewed by ANTONY - 27 April 2024

" I booked my hire vehicle and then had to pay extra instead of top of what I already paid. They wanted a £1800 credit card deposit,my card limit is £800 otherwise I couldn't take the car, if I had known this before hand I could have made other arrangements. "

" I booked my hire vehicle and then had to pay extra instead of top of what I already paid. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by SARAH - 10 April 2024

" Great experience. No problems. "

" Everything ran smoothly. There was quite a wait at the airport to check in for the vehicle though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by PATRICK - 08 February 2024

" First class "

" First class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JUDITH - 01 November 2023

" Pleasant and good experience. "

" The man at the service counter was friendly and efficient and answered our questions quickly and helpfully. Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by AISLING - 14 April 2023

" Very good experience. "

" Very friendly and helpful staff member at Derry Airport. Great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by MICHAELA - 03 March 2023

" Thanks a lot to Martin in derry! "

" Martin was a***** Amazing customer service Easy pick up & drop off A star lovely car nice to drive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by STEPHANIE - 20 February 2023

" My only grumble is having to pay the cross border fee. As a hertz gold member I don't have to pay. "

" The hertz guys are very good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DERRY, IB - Reviewed by JULIE - 12 October 2022

" Excellent service, would thoroughly recommend "

" Excellent experience, staff at the airport were friendly and informative "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by STEPHEN FOSTER - 12 September 2022

" Hertz were good but auto Europe fell down on their part twice: When phoning to advise if flight delay I was told the booking could be void in a very unhelpful conversation. The level of insurance which had been enhanced at booking stage was insufficient. "

" Hertz staff at City if Derry airport are very helpful, pleasant and efficient. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by PETER S - 17 August 2022

" Nice staff , efficient. "

" Good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DERRY, IB - Reviewed by ROGER - 17 August 2022

" See above. "

" No hassle very smooth pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by EILEEN - 07 August 2022

" Overall very good but price of car hire ridiculous "

" Great service lovely staff. Cost of hire excessive "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by NEIL - 25 June 2022

" Very happy with everything "

" Very happy with everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JOHN - 07 June 2022

" I would suggest that the business practices of Hertz and their treatment of customers who have prebooked through Auto Europe are damaging the reputations of both companies, and alienating potential return customers. "

" The handover/collection experience was abysmal. Despite pre-booking, and arriving late due to a delayed flight, no car was waiting for me on arrival at 19.20. Two other clients were also waiting, and were ahead of me in the queue when a vehicle finally arrived. I was told that a car was being driven through from Belfast to Derry, and that it would be 1 to 1.5 hours before it arrived, thus leaving me to start a 90 minute drive into Donegal at approx 2100 hrs. I was told that the lack of cars was because previous customers hadn't returned their cars on time, but there was a printed notice in the side of the Hertz kiosk, stating that handovers of hire cars could take as much as 2 to 4 hours at the moment. The only possible explanation is that either Hertz are booking cars that they don't have available at Derry airport, or that they are giving pre-booked hire cars to walk-in customers, who can be charged a much greater hire fee, despite knowing that this will cause considerable inconvenience to pre-booked customers. The car actually arrived slightly earlier than estimated, and the Hertz staff were helpful. In addition, I was given a better car than I had actually paid for, but none of this excuses the appalling business practices that would make me very reluctant to use Hertz/Auto Europe in future. The return/drop-off experience was satisfactory. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DERRY, IB - Reviewed by EDMUND - 30 March 2022

" Same as above. "

" The car and drop-off were all absolutely fine however when we arrived we were met with one of the least friendly, most obstructive and condescending people I've ever met (William at Derry Airport). When trying to upgrade from a 4 seat to a 5 seat car (something he had offered to do for us) he refused to listen to us, tried repeatedly to upsell us and was extremely misogynistic to one member of our party. I can't stress enough how unpleasant he made the whole experience. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by WILLIAM - 26 March 2022

" Very easy to book & all the relevant documents arrive promptly & are easy to access "

" Well I didn't book directly with hertz as it was too expensive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ANNE - 05 March 2022

" Faultless "

" Very friendly & efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ALLAN - 26 October 2021

" Excellent service and staff were great. Will use again. "

" Welcoming staff, excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by DIANA - 04 September 2021

" Very nice service but very overpriced "

" Nice service but overpriced "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by AIDAN - 05 January 2021

" Really easy, cheap for the time of year. 200 quid less than competitors "

" Much easier than previous times. Felt as simple as avis. Previously had problems with hertz but this was a big improvement "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ANTHONY - 31 March 2020

" not a very good one "

" Didn't get to Derry after having to cancel trip due to coronavirus which was disappointing but what was even more disappointing was when we phoned up to explain the situation and we wouldn't be coming we were told if we cancelled the hire we would have to pay a cancellation fee of £95 As a result we didn't cancel we just didn't turn as we couldn't anyway as the flight was cancelled already although we have lost £80-08 we feel as a company as big as Hertz it could have been handled better as a result we know not to hire from Hertz when we go in August all going well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ANNEMARIE - 04 March 2020

" Fab "

" Fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by IRENE - 29 January 2020

" A very efficient service. "

" I use Derry car hire facilities quite regularly and book through Autoeurope. The staff at the airport are, polite and efficient.I have never had any problems- highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JOSEPH - 29 January 2020

" Would recommend, Will use again and Auto Europe was a great competitive price "

" Could not fault Hertz, staff were very efficient and helpful. Car was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by PATRICK - 15 January 2020

" It was fine. We hired a car. It wasn't a moon shot. "

" ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DERRY, IB - Reviewed by JULIE - 18 December 2019

" Easy and straightforward process polite and respectful and welcoming staff "

" An easy and relaxed process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JOE - 26 November 2019

" The two at the desk where very unhelpful and could not do anything to help me . "

" sked at the desk for my credit card my credit card did not have enough on it to cover the £1400 pounds , asked if I could my back card but was told I could not even with TWO poster telling me I could . They then said it I could take out extra cover I would not need to used my credit card , but this will be an extra £58 .I said yes but this time they could not use my bank card . Tried to cancel the booking but guess what they could not . So I went to avis and got a car for under £50 . So is there any way I could get my money back . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DERRY, IB - Reviewed by BRIAN - 03 November 2019

" Would have been helpful to have manual in car as was make we unfamiliar with. "

" Very informative & helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by DAVID - 22 October 2019

" Great service as always. "

" Great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by COLETTE - 20 October 2019

" Flawless "

" Flawless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by IRENE - 18 August 2019

" Excellent service throughout. "

" Excellent , speedy service at Londonderry. Very pleased with car and overall experience of hiring. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by THOMAS - 14 August 2019

" Found a good price with ease. "

" I have had great experience with car rental from Hertz before. Dropping off the vehicle was fine. I would've enjoyed more friendly hospitality on pick up to make the somewhat difficultly in pickup go more smoothly. I felt a little bit stressed out even though I was just about to embark on my holidays. I have received an unauthorized payment since returning the vehicle with no correspondence from Hertz themselves as to what this charge is. The vehicle was returned in accordance to the terms and conditions and has now caused extra stress to the situation which could also be avoided as a holiday maker. It doesn't feel right that they can still bill me without letting me know what for. Not the most pleasurable experience. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by KENNETH - 26 July 2019

" Very smooth process & friendly service. The car was excellent tto! "

" Excellent - thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by STEPHEN - 25 July 2019

" All went very smoothly and was exactly as planned . Staff at Derry extremely helxpful. "

" All went smoothly staff were very helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DERRY, IB - Reviewed by MARY - 05 July 2019

" Excellent service. Staff at Derry airport very helpful. "

" Excellent service. Staff at Derry airport very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JOHN - 21 June 2019

" Everything fine "

" No problems at all and short walk from the terminal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by DEBORAH - 23 May 2019

" No "

" I'm not sure what Firefly is - sorry "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by KATHLEEN - 13 May 2019

" AS ABOVE "

" No problems everything went to plan, thankyou. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JOHN - 24 February 2019

" I was informed late Saturday night that my FLY BMI flight into Derry had been cancelled. I called your company on Sunday morning requesting to pick up the car in Belfast international instead of Derry only to be told it wasn't possible and it would cost me £345 for the priveledge even though hertz also operates out of Belfast. I then had to arrange to be picked up from Belfast taken to Derry and pay £50 to drop the car back at Belfast on my way home. Considering the sequence of events with an airline going bust the help I received from your company was poor Regards "

" Very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by IAN - 22 February 2019

" Hassle free "

" Everything went very smoothly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DERRY, IB - Reviewed by ANDREW - 14 January 2019

" Auto europe was good, hertz were disgraceful "

" Damage on vehicle that wasn't declared by staff. On drop off i was told the fuel needle wasn't full enough even after telling him that was as far as it went, so had to return to petrol station to refuel and provide receipt and as I told him the needle didn't move. This was a great inconvenience. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

DERRY, IB - Reviewed by ROBERT - 27 December 2018

" . "

" Car had numerous bumps & scratches Providing video by email is a good idea, but they should still be listed on the paperwork, I didn't have access to email when checking the car at pickup. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

DERRY, IB - Reviewed by SHARON - 11 December 2018

" Over all it was very good but I've just checked and £69.32 has been charged to my credit card from hertz. Could I have an email detailing why this amount has been charged please "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by IRENE - 10 December 2018

" Totally stress free. Staff very efficient and welcoming . "

" Excellent professional service as always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ALICE - 05 December 2018

" No issues. Good all round. "

" Payed for a medium car, only thing was the boot is smaller then what we thought. Although the fuel economy on the car was great "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DERRY, IB - Reviewed by CHRISTOPHER - 07 November 2018

" Auto Europe offered most competitive rate combining insurance and good booking experience. Pleasant efficient staff at depot and car as expected. "

" Overall very satisfied. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DERRY, IB - Reviewed by PATRICK - 03 October 2018

" Have booked through AE many times. Never a problem. "

" All good. No negatives. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JOHN - 26 September 2018

" No problems from picking up car and returning it. "

" First class service would recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ROSANNA - 12 September 2018

" all round very good lovely tiny airport too "

" only gripe is that if I locked fob in car there was no way of opening it and as one did not need the fob in ignition it was easy to do. I had to be alert not to lock myself out of the car as there is nothing one can do to open it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by MORAG - 12 September 2018

" Staff and car just great. The charges were not fully transparent and could have cost us dearly something that would make me think again in future. "

" Was taken aback by the amount of cover if we didn't pay a lot more per day on insurance than the basic quoted. I have a car and know what insurance costs! Paying more to go into the South seemed unnecessary as well as I thought we were European with no border charges and we were going to Dunfanachy we could have gone further on the North. Said and done we loved the car and all in all it didn't break the bank though could have if we'd had a accident. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by PAUL - 07 September 2018

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

DERRY, IB - Reviewed by MARTIN - 16 August 2018

" Fine other than the cross border fee that was not notified in the booking. "

" I was made to pay a £15 cross border fee at pick up which was not in the t&cs of my booking. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by MARGARET - 20 July 2018

" I had also ordered a car with air conditioning. Did not get this with the sandero. Just as well the weather had cooled from the previous week "

" Picking up vehicle was extremely slow. We were the last in the queue as my husband is disabled and one of the last to disembark from the plane we then had to wait 1 hour 40 mins to be served. Wish I had gone with Avis there was no queue there "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 6

DERRY, IB - Reviewed by KARL - 26 June 2018

" Wrealised there wasn't air condition which I specifically paid extra for, so I pulled over and tried to call the car rental to no avail, spent the most of anhen booking vehicle, I chose a Renault Clio or similar, when I arrived at the desk in Derry I was offered a Dacia sandero diesel or a Hyundai i10 petrol, I decided on the Dacia reluctantly, I got one of these on a previous visit and swore never again, anyhow I continued my journey in this horrible cheap and nasty vehicle , about 15 miles down the road I hour trying to call, eventually I got an answer and was advised to come back to exchange vehicle. When I arrived back at the airport I had to go through all the paperwork again patiently. I was advised I was getting an upgrade even though it didn't look like one and was inconvenienced by having to email firefly and explain what was going on . Half my day was wiped out, I got a new car with 3000k on the clock, and parking sensors not working. The whole experience was really unprofessional "

" Wrealised there wasn't air condition which I specifically paid extra for, so I pulled over and tried to call the car rental to no avail, spent the most of anhen booking vehicle, I chose a Renault Clio or similar, when I arrived at the desk in Derry I was offered a Dacia sandero diesel or a Hyundai i10 petrol, I decided on the Dacia reluctantly, I got one of these on a previous visit and swore never again, anyhow I continued my journey in this horrible cheap and nasty vehicle , about 15 miles down the road I hour trying to call, eventually I got an answer and was advised to come back to exchange vehicle. When I arrived back at the airport I had to go through all the paperwork again patiently. I was advised I was getting an upgrade even though it didn't look like one and was inconvenienced by having to email firefly and explain what was going on . Half my day was wiped out, I got a new car with 3000k on the clock, and parking sensors not working. The whole experience was really unprofessional "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

DERRY, IB - Reviewed by MICHAEL - 21 June 2018

" D "

" D "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DERRY, IB - Reviewed by ERIC - 15 June 2018

" Staff at Derry Airport Firefly desk were excellent. Very polite and friendly and knowledgeable.... "

" Staff at Derry Airport Firefly desk were excellent. Very polite and friendly and knowledgeable.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by PETER - 13 June 2018

" See above "

" Only problem I had was at collection of car .Only one member of staff on duty and it took a great deal of time to get car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by MARTIN - 10 May 2018

" Very easy, efficient process "

" Staff very nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by MARK - 02 July 2015

" Happy with the price but not so happy about the additional charges I had to pay for the excess insurance. This should be made more clear in the initial booking not hidden in the small print. "

" Same comments as above, but generally quite happy. "

DERRY, IB - Reviewed by ANDREW - 23 June 2015

DERRY, IB - Reviewed by MARTINA MARIE - 23 June 2015

" Very good! "

" The guy you have there on the desk is very helpful "

DERRY, IB - Reviewed by IRENE - 11 June 2015

" I use Hertz in Derry quite frequently and always find staff very welcoming and efficient. "

DERRY, IB - Reviewed by STEPHEN - 09 June 2015

" car was fine staff where fine no problems at all charged me extra but phoned snd got it sorted will use them again and recomend my friends and family thank you. "

DERRY, IB - Reviewed by JOHN - 04 June 2015

" the problem was the car was due for a service on the dashboard , i was informed by a diesel mechanic that i would use extra diesel, which cost me extra for the hire ,not good , "

DERRY, IB - Reviewed by ELIZABETH - 04 June 2015

" Pleasant, helpful staff at Derry Airport "

DERRY, IB - Reviewed by OWEN - 03 June 2015

" Worked well for me "

" No problems "

DERRY, IB - Reviewed by PATRICIA - 02 June 2015

" Mention that the excess needed reducing at the time of purchase . Phone line helpfull "

" Friendly service and quick sorting returned car .No waiting with family and aircraft waiting. "

DERRY, IB - Reviewed by MR MICHAEL P - 30 May 2015

DERRY, IB - Reviewed by SARAH - 28 May 2015

" Friendly and helpful. "

DERRY, IB - Reviewed by MICHAEL - 26 May 2015

" The car was fine however they did not advise me there were no filling stations close to the airport, this was a problem on my return as I couldn't find anywhere to refill the car, and I didn't have time to drive back to the city. The car was returned half full and I was advised I would be charged over three times the price of patrol per litre. Very disappointed "

DERRY, IB - Reviewed by BERNARD - 26 May 2015

" I was not informed of car rental company name before arrival. "

DERRY, IB - Reviewed by GEORGINA - 19 May 2015

" The booking experience online was fine, I printed the voucher and read the small print which I was happy with as it seemed all quite normal stuff for car hire. When we arrived in Derry at the Hertz desk we were advised we needed to pay/hold £1200 on a credit or cm debit card. This is very excessive I have never been asked to hold that amount of money before in a cars for a hire car, needless to say I didn't have that kind of available funds in my account so I then had to pay an additional £20 per day for the exclusive package! This has now cost me an extra £80 on top of what I originally paid for the car hire! Your small print should show that in Northern Ireland the cost of hiring a car is a lot more than anywhere else in the world!! "

" When we arrived in Derry at the Hertz desk we were advised we needed to pay/hold £1200 on a credit or cm debit card. This is very excessive I have never been asked to hold that amount of money before in a cars for a hire car, needless to say I didn't have that kind of available funds in my account so I then had to pay an additional £20 per day for the exclusive package! This has now cost me an extra £80 on top of what I originally paid for the car hire! Your small print should show that in Northern Ireland the cost of hiring a car is a lot more than anywhere else in the world!! When we actually collected the car we noticed that the fuel tank was not full but we had to take the car back full! We did not have time to complain at the time. "

DERRY, IB - Reviewed by ALASTAIR - 15 May 2015

" Car was poorly maintained. Tyres were almost bald but I was informed they were "OK for a tiny bit more" when I pointed this out. "

DERRY, IB - Reviewed by MONICA - 13 May 2015

" Staff were friendly enough but I had ordered a child's car seat as I was travelling with my 2 year old. On collecting keys I was told to go to the office and I would be given a car seat. I found this strange as I assumed the car seat would be fitted in the car already. I went down to the office area outside in which I met a friendly and helpful gentleman. he 'carried' the car seat to my hire car but told me I had to fit the seat myself as he didn't know how to. I found this very disappointing as I had to make my daughter sit of the grass at back of the car in order for me to do this and keep her safe(as we were travelling ourselves). I have hired cars from other companies and have never had to do this. "

DERRY, IB - Reviewed by GERALD - 12 May 2015

" not enough staff at reception desk, had to wait in queue for some time. staff were very good but when a lot of people come off a flight looking for car hire more staff are needed. we had pre booked our car hire but if we had not we would have gone to one of the other car hire firms at the airport due to queueing. "

DERRY, IB - Reviewed by DAWID - 07 May 2015

DERRY, IB - Reviewed by JOHN - 06 May 2015

DERRY, IB - Reviewed by GLENN - 06 May 2015

" Will use again - no problems encountered. "

" Hertz lack of charging for taking car over Irish border assisted our decision "

DERRY, IB - Reviewed by CAROLINE - 05 May 2015

" I was given a total wreck of a car. It was a disgraceful mess. I could not take it on long journeys as it would have stopped working. I have emailed HERTZ. "

DERRY, IB - Reviewed by AMANDA - 02 May 2015

" There was a hidden 144 euro charge that I was not made aware of when booking. It was not until I had made all my flight and accommodation bookings that I was advised of this charge, by which time it would have cost me more money to cancel all those bookings. Very unhappy. "

" I was charged £5 for using a credit/debit card and 144 euros for taking the car from Derry to Dublin. The car was a RoI registered car therefore needed to go back to Dublin anyway, so why was I charged this when I saved Hertz the cost of a driver. Very unhappy. "

DERRY, IB - Reviewed by CONNALL - 28 April 2015

" £84 for a 10 day rental just can't be beat, excellent prices, I always use Auto Europe. First class service. "

" Waited about 1 hour in a queue due to a lot of passengers booking through Hertz, but got a free upgrade, so not too bad as the staff were trying to process as quickly as possible. "

DERRY, IB - Reviewed by MARY - 21 April 2015

" Excellent "

" Great friendly staff "

DERRY, IB - Reviewed by JAMES - 02 April 2015

" Just keep up the good service. "

" All good. "

DERRY, IB - Reviewed by PAUL - 26 March 2015

" Very helpful and customer friendly. "

" Very helpful and customer friendly . "

DERRY, IB - Reviewed by HELEN - 04 February 2015

" Good value "

" Great that cross border travel included "

DERRY, IB - Reviewed by STEPHEN - 29 January 2015

" great website "

" always a pleasure "

DERRY, IB - Reviewed by RAYMOND - 28 January 2015

" Great service , thank you so much "

" None problems , great people to deal with "

DERRY, IB - Reviewed by MICHAEL - 20 January 2015

" Smooth service, value for money "

DERRY, IB - Reviewed by OWEN - 12 December 2014

" I had no problems with the service I received "

" I was professionally treated "

DERRY, IB - Reviewed by RAYMOND - 26 November 2014

" Will use again , great service "

" Great company "

DERRY, IB - Reviewed by BRIGID - 22 November 2014

" Very easy to book and v good value "

" Very efficient and comprehensive service "

DERRY, IB - Reviewed by IRENE - 24 October 2014

" Website is very easy to use. "

" Staff friendly and efficient. "

DERRY, IB - Reviewed by DESMOND - 19 October 2014

" Booking through Auto Europe was trouble free and the rental was as expected. "

" Hertz rental desk is conveniently situated within the airport hall. I received good service and provided with the car which I expected in a clean condition. The Ford Focus was very suitable for my needs. Returning the car also went smoothly. "

DERRY, IB - Reviewed by DEREK - 09 July 2014

" Could not fault anything "

" Very helpful well pleased with every aspect of the service "

DERRY, IB - Reviewed by SHARON - 17 June 2014

" I had never used Auto Europe before this booking. I have found the service really good. I would definitely use again! "

" Efficient and friendly staff! The rental was all very smooth with no problems at all. "

DERRY, IB - Reviewed by BARRY - 18 April 2014

" Excellent service. Very helpful staff. No issue when flight times were changed twice!!! "

" Very friendly & helpful staff. Car was ready to pick up on arrival. Staff out to check car as soon as we had parked. Great service. "

DERRY, IB - Reviewed by PETER - 01 April 2014

" Very pleased with service at airport and with hire car "

" As above "

DERRY, IB - Reviewed by JACQUELINE - 26 March 2014

" Very competitive rates "

DERRY, IB - Reviewed by STEPHEN - 26 March 2014

" great value.. a pleasure to use your company "

" Hertz at Derry airport are always great to use "

DERRY, IB - Reviewed by EDWIN - 13 February 2014

" Very easy booking process "

" Very nice almost new car - excellent value "

DERRY, IB - Reviewed by OONAGH - 06 February 2014

" Excellent service. "

" Excellent service. Quality cars. Very clean. Staff excellent - in particular, William is very professional - always a pleasure to deal with. "

DERRY, IB - Reviewed by SARAH - 06 November 2013

" Good service,, quick and efficient. "

" Have used this service many times. The staff at derry are always pleasant and efficient. "

DERRY, IB - Reviewed by WILLIAM - 04 November 2013

" The booking process was simple and easy. Car hire is very reasonably priced and lower than the competition. "

" There was no representative available to receive the car and check in my presence "

DERRY, IB - Reviewed by PATRICK - 02 November 2013

" All went well, checkin and check ou were fast and efficient "

DERRY, IB - Reviewed by PAULINE - 26 October 2013

" the additional driver charge and the full insurance charge hertz wanted was extortionate. "

" see above "

DERRY, IB - Reviewed by LORRAINE - 22 October 2013

" Having to wait 1 1/2 hours in the queue to actually get the car is not acceptable. The car once we got it was fine. "

" same as above. Having to wait in the queue for 1 1/2 hours with 2 young children, going past the time we actually rented the car from is disgusting and a lot of hard work trying to keep the children happy in a line. Put everyone in a grumpy unhappy mood "

DERRY, IB - Reviewed by WILLIAM GERALD - 09 July 2013

" Very pleased "

" Friendly helpful staff "

DERRY, IB - Reviewed by SHEILA - 30 May 2013

" Always good value for money. "

" A bonus that I can collect Nectar points! "

DERRY, IB - Reviewed by MARGARET - 13 February 2013

" Extremely good value "

" Very helpful "

DERRY, IB - Reviewed by RAYMOND - 10 January 2013

" I was really impressed by the service and the hospitality of the agent. It was a seamless transaction, no fuss and very simple. It was very reasonable price and the car was full of fuel on receipt, just had to return with the same. I was very satisfied with the service overall. I would recommend to all my friends and family. Regards Raymond Britton London "

" They were just great, very pleasant, helpful and hassle free "

DERRY, IB - Reviewed by DENISE - 07 January 2013

" No problems with bookings "

" The car that we had, had diesel spilt in the boot which we didn't discover until we reached our destination. We had traveled for a christening and couldn't wear our coats even though it was pouring with rain as the smell of diesel was so overpowering. It really put a damper on the weekend which was supposed to be a special family occasion "