AUTO EUROPE LUQA, MALTA Car Rental Reviews

LUQA, MT - Reviewed by NIGEL - 31 August 2025

" Details of deposit required hidden until booking completed and disgusting amount. "

" No notification of the extortionate deposit fee until booking paid for and then only in very small print on voucher. Pick up office not at airport but down the road a fair walk with kids and baggage. Didn't take car as €2,300 deposit is disgraceful and the feedback from other people says getting it back is a nightmare. Will not be using Auto Europe again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MAJID - 14 August 2025

" It only need to say that your price for hiring a car more reasonable, which I have chosen your company. "

" I was waiting a while to server with them, afterward I had to wait again to collect a car, Worst thing the car was given me it was some thing wrong with engine, so I could not use it properly, I was so disappointment, Also I need to leave some huge deposit (£ 1080) for any penalty ticket , might be it issue in case and more wandering to lease it after 30 day! "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

LUQA, MT - Reviewed by MARCUS - 07 August 2025

" Good "

" Collection and drop off were very easy and efficient. Staff friendly and efficient. Condition of car was poor. Every panel was damaged and the front bumper was hanging off on passenger side. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LUQA, MT - Reviewed by NELSON - 02 August 2025

" Dear Auto Europe Team, I am using this opportunity writing to formally share my recent experience with your company provider during a hire in Malta, which unfortunately left me disappointed and concerned. Upon arrival at your office, my two young children and I were left waiting outside in the heat for some time before being attended to. Once inside, the staff member at the desk initially greeted us politely and confirmed that the vehicle and paperwork were ready. However, the experience quickly took a negative turn when I was unexpectedly asked to pay an additional €150 for insurance. I explained that my booking already included full insurance coverage (this was done all at the moment of the booking on your website). At that point, the staff member's attitude shifted noticeably. She informed me, in a rather abrupt and dismissive manner, that the insurance I had was not affiliated with Smart Mobility and was therefore irrelevant. I was told that in the event of any incident, I would be required to pay to Smart Mobility directly and claim reimbursement independently from your insurance provider. I was then presented with a choice: either pay the additional insurance fee, or leave a €2500 deposit with a €500 excess in case of any incident. I felt pressured into accepting these terms, as I was told I would not receive the car otherwise. This left me feeling misled, particularly as none of these conditions were made clear at the time of booking. Furthermore, the car itself was below expectations. It exhibited brake issues, and the engine struggled to manage basic inclines, which raised safety concerns throughout our journey, however to avoid more bad moments with my children I did not go back to speak with the staff at Smart Mobility. I regret to say that the overall experience felt far from transparent and left me feeling betrayed by the discrepancy between the advertised offering and the actual service received. I hope you will take this feedback seriously and ensure that future customers are better informed at the time of booking "

" Dear Auto Europe Team, I am using this opportunity writing to formally share my recent experience with your company provider during a hire in Malta, which unfortunately left me disappointed and concerned. Upon arrival at your office, my two young children and I were left waiting outside in the heat for some time before being attended to. Once inside, the staff member at the desk initially greeted us politely and confirmed that the vehicle and paperwork were ready. However, the experience quickly took a negative turn when I was unexpectedly asked to pay an additional €150 for insurance. I explained that my booking already included full insurance coverage (this was done all at the moment of the booking on your website). At that point, the staff member's attitude shifted noticeably. She informed me, in a rather abrupt and dismissive manner, that the insurance I had was not affiliated with Smart Mobility and was therefore irrelevant. I was told that in the event of any incident, I would be required to pay to Smart Mobility directly and claim reimbursement independently from your insurance provider. I was then presented with a choice: either pay the additional insurance fee, or leave a €2500 deposit with a €500 excess in case of any incident. I felt pressured into accepting these terms, as I was told I would not receive the car otherwise. This left me feeling misled, particularly as none of these conditions were made clear at the time of booking. Furthermore, the car itself was below expectations. It exhibited brake issues, and the engine struggled to manage basic inclines, which raised safety concerns throughout our journey, however to avoid more bad moments with my children I did not go back to speak with the staff at Smart Mobility. I regret to say that the overall experience felt far from transparent and left me feeling betrayed by the discrepancy between the advertised offering and the actual service received. I hope you will take this feedback seriously and ensure that future customers are better informed at the time of booking. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LUQA, MT - Reviewed by MICHAEL - 29 June 2025

" Really easy and a good (but not the best) price. Will use again. "

" Mix up over not sending through the rental agreement by email. This was important as it also contained the damage report and the email address to forward details of additional damage. I eventually rectified this with a phone call to the Hertz desk. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LUQA, MT - Reviewed by GARY - 26 June 2025

" The worst car hire company. Will never use again "

" Was hit with a 15 euro per day charge as over 70 "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by MIKE - 24 June 2025

" Value-10 Vehicle condition- 4 "

" Car had multiple damage on every panel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LUQA, MT - Reviewed by RICHARD - 15 June 2025

" Excellent check out and check in, no issues whatsoever and very friendly staff. Why use anyone else "

" Excellent check out and check in, no issues whatsoever and very friendly staff. Why use anyone else "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by COLIN - 02 June 2025

" See Box 3 "

" Very pleased with service particularly the staff at Malta airport who were very professional, helpful and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by DEREK - 06 May 2025

" SEE 3) ABOVE. "

" The car had quite a few minor knocks and scrapes but was perfectly good to rent. Desk staff alerted this to me at collection and I took photos to verify against the paperwork. No problem on return. Good VFM. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LUQA, MT - Reviewed by MICHAEL - 03 May 2025

" Decent car hire with no fuss "

" Easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by STUART - 22 April 2025

" Overall, a good experience with no stress or problems. "

" Efficient and courteous service. Car was clean and ready for us on arrival even though we arrived earlier than expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ANDREW - 12 April 2025

" Great thanks "

" Cheap quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by SIMON - 02 April 2025

" x "

" x "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by PHILLIP - 31 March 2025

" I always use AutoEurope for my car hire. This vehicle was much higher quantity than some I have hired in the past. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUQA, MT - Reviewed by VINOD - 28 March 2025

" Wonderfull "

" Great fast and best car deals "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SATISH - 20 March 2025

" Easy to use. Competitive prices "

" Friendly and efficient. Quick pick up and drop off servive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SCOTT - 19 March 2025

" God experiencec "

" Office staff very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by STEPHEN - 18 March 2025

" Please get them to e mail me check out confirmation and return of delosit "

" All straight forward but still haven't received a check out document or confirmation of the return of My deposit "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 9

LUQA, MT - Reviewed by FABRICE - 14 March 2025

" Everything went very smoothly and it is nice to speak to people who are smiling☺ "

" Everything went very smoothly and it is nice to speak to people who are smiling☺ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by RUBEN - 12 March 2025

" Straight forward and good value for money "

" Straight forward process "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by JOHN - 24 February 2025

" We were surprised to be charged for a days hire, because we were three hours early picking up the car. The keys were already waiting for the employee so she had very little to do other than pass them over to us. "

" We were surprised to be charged for a days hire, because we were three hours early picking up the car. The keys were already waiting for the employee so she had very little to do other than pass them over to us. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LUQA, MT - Reviewed by GUY - 21 February 2025

" Auto Europe experience was ok just Thrifty experience led to a poor start to our holiday. "

" Rental desk firstly added city tax for capital and then told me I had to take the full insurance / waver as under local law I had to pay even if any accident was not my fault. This i found later was false . So I paid an additional 220 euro above the original fee . Almost 8 times the original rental fee. Said take it or cancel the rental and forfeit the rental fee. No choice for my wife and I. So no I will never use thrifty again or recommend any friends or family to use your company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by NEIL - 10 February 2025

" I use Auto Europe whenever I need to hire a car and am registered with them which makes hiring any vehicle quick, easy and great value. I wouldn't use anyone else. "

" As requested by Avis I took the trouble to pre-register prior to pick up on the basis that the actual pick up would be quicker and easier, that didn't happen, pre-registration didn't appear to make any difference at all. When I dropped off the car the Avis system was down so I had to accept a hand written note. I was surprised to be told that despite to car being in good condition my deposit (over £1,000) would not be released for 2 weeks! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LUQA, MT - Reviewed by SIMON - 06 February 2025

" After the disastrous experience we had with hiring a car in Portugal, this was a breath of fresh air. Shame the arrival staff weren't welcoming, though. "

" The woman at the pick-up counter was surly and borderline rude, making me feel like I was a burden on her day. The car had a lot of exterior damage (at least 14 numbered items on the checkout report) and I found several more that I had to notify them about but it ran well and was very clean inside when we picked it up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LUQA, MT - Reviewed by SANDRA - 05 February 2025

" Very efficient and easy to navigate the site, "

" Everything worked well. Very pleasant staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by AKSHAYA - 09 January 2025

" Confirmation was quick & efficient, communication was good. "

" Alessio was very good at the check-in desk, very knowledgeable, drop off was quick & efficient. CDW excess insurance was very expensive & more than the whole rental price, as far as the car is concerned it was Hyundai Bayon that was nightmare to reverse without sensors, camera & low seating. Car itself was clean with minimal damage. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by GEOFFREY - 17 December 2024

" See point 3 above. "

" A straight forward efficient pick up with no pressure to take out additional insurance (we already have this anyway). The car was clean and tidy in every way and ideal for us. Drop off was also very efficiently handled. We picked up our car from Malta Airport, there are cheaper options than Europcar but I would suggest that you don't be tempted by these. Having read reviews of some of the cheaper companies I was appalled at the horror stories from people who had used them. Pay a bit more and get a quality service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ROBIN - 27 November 2024

" Quick and straightforward "

" Easy and quock pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by THOMAS - 19 November 2024

" Nice and easy pick up and drop off will rent again "

" Nice car prefer for the job "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JOHN - 15 November 2024

" Same as above. "

" Insurance price is an outrage; I will do all I can to avoid using your or a similarly priced service again. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LUQA, MT - Reviewed by EDWARD - 29 October 2024

" Customer service was great, price was great but car was in poor condition "

" Pick up quick and easy and no attempt at upselling unnecessary insurance which I was happy about. The car had 70k kms on the clock and was not in good condition. It was drivable but the clutch didn't engage well making gear changes more difficult. Drop off was easy and the Europcar rep was clear that there were no further charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LUQA, MT - Reviewed by DAVID - 01 October 2024

" Reasonable price, car good "

" Quite easy to book, good price. Found easily at airport. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by THOMAS - 30 September 2024

" The problem is that when making a booking through Auto Europe we would expect to know in advance how much the car rental firm - in this case, Hertz - will charge. "

" Very surprised that we were not told in advance what the Hertz Car charge would be. Would very much have appreciated that this was provided upfront "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LUQA, MT - Reviewed by CATHERINE - 24 September 2024

" Very easy process and money held on card returned promptly "

" Everything worked out perfectly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ROBERT - 06 September 2024

" Just all very simple and good staff "

" Even though we arrived very late (1am) and left very early (4am) staff were available and efficient. Very good overall experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by JACQUELINE - 06 September 2024

" Very easy and quick hand over of the car "

" Great staff in Malta "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by PETER - 21 August 2024

" Will certainly shop around next time "

" Hidden local insurance costs to achieve full cover, made a cheap deal expensive. The car had clearly been thrashed with dodgy clutch and and (whilst we realise it was never a powerful machine) was down on power. Body work and interior Ok. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LUQA, MT - Reviewed by SHARON - 07 August 2024

" Easy to book and everything worked out well. Price was excellent, and although reviews for the car company not so, I had no issues "

" Everything was easy, from finding them on site and collecting the car. Drop off was also easy - it would have been a slightly better experience if I could have extended the booking for a more favourable price without having to book again through a 3rd party but it was still worth while "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by JIRI - 28 July 2024

" Never again with Smart rentals. "

" Incredible amount for a small scratch, unreasonable charge for unusable car, very high admin fees, inhonest communication, incorrectly charged amount to my credit card - due to that I lost money for nothing. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 4

LUQA, MT - Reviewed by ASHLEY - 24 July 2024

" Finding cheap car hire was easy but it's a shame that they partner with such poor rental companies who use dubious and likely illegal tactics to extract money from their customers. I will not be using either service again. "

" I have returned home to find that Smart Car Rentals have charged me 100 EUR for "abandoning" the vehicle. The vehicle was not abandoned. The vehicle was left in the Smart Car Rentals parking garage with the keys posted in the safe deposit box which is exactly what the customer services representative told me to do when I asked about leaving the car out of hours. I have been in touch with the complaints department but they are amendment that the charge is fair despite the vehicle being returned to them on time and as directed. I have had to resort to doing a chargeback through my card provider. It is my opinion that this car hire company are crooks who are using spurious means to extract even more money out of unsuspecting customers. I will not be using them in future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DAWN - 23 July 2024

" No does not read any notes that you put on, "

" So bad cancelling my booking they said it was 10 am when it was 10pm "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by GINO - 29 June 2024

" see point 3 "

" Insurance was very misleading, and on initial inspection of the vehicle which we conducted on our own with no rep present, we were provided with 5 photos of previous minor damages and after we conducted a thorough inspection which took us an hour we provided 20 Photographs of other damages not recorded. We also conducted the inspection in a dark area with no lighting , however when we dropped the car off after hire the agent attended with a flash light to inspect if there were any further damages. Theses issues were stressful ful and because of the misleading insurance coverage made every car journey a stress full experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LUQA, MT - Reviewed by TERENCE - 25 June 2024

" The wait to pick up the car was too lengthy, 45mins, one person serving and loads waiting after the paperwork was done we then had to wait in the bay for our car for another 25 minutes. It was the worst experience collecting a car I've experienced, I've also never had so many camera pictures taken collecting and dropping off, it was quicker at drop off but still too lengthy . The car was good but speed to get the car needs improving. "

" The wait to pick up the car was too lengthy, 45mins, one person serving and loads waiting after the paperwork was done we then had to wait in the bay for our car for another 25 minutes. It was the worst experience collecting a car I've experienced, I've also never had so many camera pictures taken collecting and dropping off, it was quicker at drop off but still too lengthy . The car was good but speed to get the car needs improving. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUQA, MT - Reviewed by PAUL - 06 June 2024

" Some cars in very poor undrivable condition with staff who tried to persuade the customer it was ok. "

" We eventually were given a decent car in a drivable condition however the first car had on both the tyre pressure light and engine light which are both WARNING LIGHTS. The staff member advised this was fine although at this stage the engine was not sounding normal. He did not seem to understand the meaning of warning lights and said the car would be fine. I expressed that I was not happy taking the car in the very poor condition it was in and I had it changed. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DEAN - 24 May 2024

" Would never use this company again. Shocking "

" Car was in a shocking state. Drive badly and had engine warning light on. Only used it once due to being scared of it breaking down. The only day we used it a second engine warning light came on. Phoned for a replacement but was told it would be ok. So we didn't use it again "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MOHAMMED HASSAN - 24 May 2024

" Great price, Smooth and hassle free. Just what you need from a car rental company when trying to enjoy a holiday. "

" Good price, good communication and friendly help desk in Malta. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by LAURA - 19 May 2024

" Lovely car, higher spec than we expected, lovely and clean and super easy to pick up and drop off! Very satisfied. "

" Lovely car, higher spec than we expected, lovely and clean and super easy to pick up and drop off! Very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JEFF - 14 May 2024

" . "

" Car was battered. Clutch on its last legs, two tyres dangerously warn. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LUQA, MT - Reviewed by ALEXIOS - 13 May 2024

" We have had only good experiences with the service. What could be better, is the information regarding where to pick up the car from; i.e how to get to the rental company office. "

" We arrived very late and were greeted by Mr. T Szoroka at the Thrifty counter. He was super friendly, polite and very upbeat. Mr. Szoroka did not try to push us to purchase extra insurance (as other companies do), and also provided us with great tips about the islands, rules of how / where to park, etc. On a scale of 1 - 10, he was a 20! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by LAWRENCE - 07 May 2024

" Great experience and excellent value for money. "

" Great experience all round. Helpful and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by GRAHAM - 26 April 2024

" Generally disappointed. Process was easy but car was terrible "

" Probably worse car I've ever hired. Covered in dents and scratches which made me very concerned they would "miss" one on handover inspection and then try to charge me. Also was a. "smokers" car and the inside was really unpleasant - had to leave windows open "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LUQA, MT - Reviewed by NATASHA - 23 April 2024

" My Flight was cancelled because of problems beyond my control. I did not use the car and autoeurope lied to me about offering a refund which they did not give "

" no refund from thrifty either "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JAMES - 21 April 2024

" As above not a good experience overall. "

" Upon arrival I was informed I hadn't put my flight number on the booking and the car I ordered wasn't available. The member of staff was polite and said for £22 per day increase they had a station wagon. Within 10mins of driving the engine warning light came on and it required 'ad blue'. I called the office and was told keep driving and it will be sorted when off hired. The vehicle had covered 46,000 miles and was in adequate condition. When returning the vehicle, I hadnt time to fill the fuel and have been charged close to £70 including an admin cost for about £15 at most of fuel. I was also told my £780 deposit won't be returned for around 2 weeks in case of speeding fines, if I had known this in advance I would not have booked. I have yet to get my deposit back and trust it is returned without problem. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 4

LUQA, MT - Reviewed by MIKE - 17 April 2024

" Not too happy to be honest "

" Booked a car but the car offered was not up to standard. the interior was stained and the dashboard suffered from sun damage. I refused the car but they did not have another car of the same spec so i was offered a mini which I had to accept despite not receiving any discount. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LUQA, MT - Reviewed by IONA - 10 April 2024

" My only negative comment is that we had to pay an additional €50 as our plane landed past 8pm. If this had been made clear from the start, I might have found a cheaper alternative. "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LUQA, MT - Reviewed by SUMEET - 27 March 2024

" had no issues with the booking. "

" Very professional and well organised. Swift process for checking in the car and checking out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by PAUL - 19 March 2024

" Apart from the suggestion of providing a printed copy of the condition report, everything else was perfectly fine. "

" Very courteous and helpful counter staff. The vehicle was as we expected. It would have been helpful and reassuring to have been given a printed copy of the vehicle condition report in order to check it against the actual condition. It is not a great deal of help to have the form emailed to a phone, which is being viewed in low artificial light. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by ALYSON - 13 March 2024

" No comment "

" We were given an upgrade as the size of car we had reserved was not available. Unfortunately the car sounded poor and needed a good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LUQA, MT - Reviewed by RICHARD - 05 March 2024

" As above "

" the car wasn't in a great state - the engine warning light was on, it needed an AdBlue top up, it had a spare wheel fitted already, the fuel wasn't full, it was quite scratched. The car seat that we had booked for our baby was old and unfit for purpose and the team was unhelpful when we raised this issue "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LUQA, MT - Reviewed by NIGEL - 28 February 2024

" I am happy with the service "

" The office was hard to find, there should be some signs because there are several rows of car hire offices, the Goldcar office was not clear to see "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by FRASER - 21 February 2024

" Terrible service- out of pocket and no car received "

" As we did not have the PIN number for our credit card they refused to let us the car without extra charges. We had hired it for a week and left with no car and no refund. We offered to use another credit card but they didn't accept this. Horrified and would never use again. Customer services very unhelpful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by NEIL - 13 February 2024

" Everything was very good. But when I booked I paid extra for a zero excess but when we picked up the car we were told we needed to pay another 88 Euros for a zero excess. This needs to be made more clear at the time of booking. Otherwise all good. "

" Everything was very good. But when I booked I paid extra for a zero excess but when we picked up the car we were told we needed to pay another 88 Euros for a zero excess. This needs to be made more clear at the time of booking. Otherwise all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JEAN - 08 February 2024

" I was disappointed to have been kept waiting so long for my car at midnight, it meant I didn't get to my hotel till 2.20 am. The person booking my car back in was amazing. "

" After waiting 45 minutes to pick my car up, as there was only one person on the desk, and there were 4 people in front of me, and about 6 behind me. I think it was an insult to charge so much for an out of hours service, it was nearly half the price of a weeks car rental. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by KARL - 09 January 2024

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SOMESWAR - 03 January 2024

" Please take into consideration the comments above about Thrifty "

" Very old vehicle provided. The vehicle was dirty with stains in the interior. Staff at the counter wasn't courteous. Overall not satisfied with Thrifty. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LUQA, MT - Reviewed by KEVIN - 14 November 2023

" Telephone support was very responsive and reassured me that everything relating to the deposit was fine and would be reimbursed as there was no damage caused to the hire car. "

" The first two cars were not mechanically sound and needed to be swapped for the third car which was only just dropped off by a previous client and so not cleaned at all for me. I dropped the car off with no additional damage than was already on the car prior to me taking it. I was involved in a minor accident and my deposit was retained in full despite having cdw and liability cover. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by ROBERT - 01 November 2023

" Avoid this company a complete rip off they charge you then you arrive and say your booking has been cancelled as you are late! Your system generated the pick up time based on our flight number! "

" This place was the worst!! One of the staff members so rude we arrived late due to our flight being delayed and she said our booking was cancelled and no cars!! She basically stuck her fingers up at us. One staff member tried to help whilst the rude one said exactly the same thing to another family that had arrived to collect their car. We ended up hiring from another company who was fantastic. I would never use Auto Europe again! AWFUL "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by ANDREJUS - 25 October 2023

" Very good! "

" Great. no probs. had my auto car ready on arrival. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MATUS - 25 October 2023

" Easy to book and great price "

" The car and especially tires were in very bad state Car seat for a child was filthy "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LUQA, MT - Reviewed by JONATHAN - 13 October 2023

" No issues with autoeurope "

" Charged me €225 Euros because there was a problem with my credit card. Had to use my wife's card instead in a different name to mine and that was the fee. Ridiculous "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by PETR - 05 September 2023

" Overall good. "

" Good. The only small issue was that I was still offered to upgrade my rental to a lower excess at the counter even after I had told them that I purchased separate excess insurance. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by IHAB - 04 September 2023

" After all it was a good experience the car was great and we had a pleasent trip "

" I advise the stuff to arrive to the car itself and go over the important things together "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LUQA, MT - Reviewed by STEVEN - 22 August 2023

" Absolutely appalling experience from start to finish! - 2 hour queue to pick "the car" up that I order to find that the car had been downgraded to what I can only describe as an old banger in terrible condition. TWO hours queuing up to collect and then on return tried to charge me €400 for damage to a wing mirror that was already done when I collected the car. Luckily had photo evidence to prove that the damage was already done, as they guy that checked the car in, tried to convince me that the damage was definatley done by me! Had a massive argument in the office, until I proved they were being fraudulant. I have reported Scicily by Bar to Malta trading standards as a result of my experience and will NEVER use you as a broker again. "

" Absolutely appalling experience from start to finish! - 2 hour queue to pick "the car" up that I order to find that the car had been downgraded to what I can only describe as an old banger in terrible condition. TWO hours queuing up to collect and then on return tried to charge me €400 for damage to a wing mirror that was already done when I collected the car. Luckily had photo evidence to prove that the damage was already done, as they guy that checked the car in, tried to convince me that the damage was definatley done by me! Had a massive argument in the office, until I proved they were being fraudulant. I have reported Scicily by Bar to Malta trading standards as a result of my experience and will NEVER use you as a broker again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by ANDREW - 21 August 2023

" All good "

" Very efficient staff at Malta Airport. Thank you Ali for efficient returns process. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MARTIN - 15 June 2023

" Quite a few scratches on car so lots of photos taken! Good value. "

" Long queue to pick up car, but good drop-off, decent car and good price "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by DEREK - 14 May 2023

" Simple booking process generates good choices of rental companies and cars at reasonable prices. Have successfully used their booking process on numerous occasions, HOWEVER, very worrying when they are not updating rental conditions at point of booking, as in this case. "

" Very poorly maintained vehicles, although I received a complementary upgrade, and it was probably the best car I have ever had from them - unfortunately not saying a lot! On collection of the car I was told that as I am 76 years old they would have to contact their insurance company as their driver upper age limit is 75 - trying for extra fees? I refused any such action or potential extra charges, as Auto Europe conditions at the time of booking said the upper age limit is 80. Then they altered my date of birth to get my age under 75?? I took the car, and realised that I was fortunate that I was not involved in an accident as I would possibly(probably) been classed as uninsured. I checked the Sicily by Car website on my return home, and their conditions do state that the upper age limit is 75, which is different to when I last booked with them via Auto Europe in December 2022. The latter may have not been informed of the change, or has not been diligent in updating their website conditions. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

LUQA, MT - Reviewed by JOHN ROBERT - 31 January 2023

" Very disappointed that despite checking the car on return to airport and car had been checked with no problems, we were informed that we had to wait up to 3 weeks for our €1200 credit hold on card to be released. Very shocked. "

" A long walk from airport to collect car in rain and with luggage. Very unpleasantly surprised by state of stains on driver and passenger seats. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LUQA, MT - Reviewed by JONATHON - 07 January 2023

" Terrible. Lots of hidden small print that just made my experience at the counter much worse. "

" Staff at the counter were rude, u helpful, lied to our faces and downright irresponsible. Couldn't recommend them any less and would hate for anybody else to experience what we did. They literally were happy to put my child's life at risk just to ensure they weren't held accountable for it. I'd go as far as saying they were scum. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LUQA, MT - Reviewed by PHIL - 31 October 2022

" ___ "

" ___ "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

LUQA, MT - Reviewed by NIGEL - 10 October 2022

" Car was dangerous to drive especially when joining traffic, absolutely no power, damaged and dirty "

" Car supplied was in very poor condition, damaged, dirty with absolutely no power even when foot to floor, felt it was dangerous especially when moving into traffic "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 1

LUQA, MT - Reviewed by HAJAR - 09 September 2022

" Was left vulnerable outside for other agents to approach us, we had no option but to listen to them and this ruined the whole hire very unprofessional "

" Wasn't on the desk upon arrival "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MICHAEL - 31 August 2022

" Overall very satisfied. "

" There was a long queue and wait at pick up due to none of the paperwork being pre prepared and a large number of cusyomers returning with issues. However the staff were very efficient with me personally. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by MUHAMET - 23 August 2022

" Absolutely miserable never again use the same service of car rent. "

" Absolutely miserable experience, two hours waiting to pick up the car and lots of damages. When we drop off the car they mention a new damage and we had to paid 300 euros extra. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by FAISAL - 04 August 2022

" I wish Auto Europe didn't use smart cars. "

" Awful, unhelpful and inefficient staff. Aggressive and unhelpful at drop off. Extremely slow at pick up with very slow paperwork and bringing the car around. Car appeared with low tyre pressure symbol, giving us unnecessary stress the whole time we had the car during the holiday. Unhelpful staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LUQA, MT - Reviewed by JEREMY - 16 July 2022

" everything worked as it should "

" very pleasant staff, quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by REBECCA - 30 June 2022

" Booking was easy didn't give 10/10 for the confusion at the airport trying to find the office. But other than that. All was fine and easy "

" All was fine with the car a bit stressful trying to find hire office as it was marked at all found in the end but would have been helpful if the car hire agents name was on the board in the car hire area "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LUQA, MT - Reviewed by DANIEL - 14 June 2022

" Not great. Ended up being booked with the worst company "

" The company that we were booked with was not clear, the location of the company was not correct and we were charged extra almost triple by the company "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LUQA, MT - Reviewed by FRANCOISE PAULINE - 05 June 2022

" The wait to pick up the vehicle is too long - always over an hour. Smart Car then charged my credit card for over 200STG a month later without permission, without invoice and without explanation. The vehicle was accepted back confirmed without damages and a full tank of fuel. "

" The staff and car where good. The wait to pick up the car was extremely long, over an hour, even with only 1 client before me. Smart Car signed off the the vehicle with no damages, and full tank. Then proceeded to charge me over 200STG a month later with no invoices, permission or explanation. This charge is still in dispute. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by DAVID - 26 May 2022

" no issues with anything, everything went smoothly, and car was fine; the only minor problem was that it was not full of fuel as expected "

" no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by CLIVE - 19 May 2022

" Sat navy out of date and not worth the money "

" Only downside was out of hours charge at 18.15hrs. This is not out of hours surely! Same charge for someone after midnight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MATHEW - 23 April 2022

" Worst car rental ever! Left at foreign airport with small children at 10.30 pm with no means of getting to hotel and none to contact. Contacted company for refund and have been ignored and sent generic link to customer service! "

" Did not get the car. Despite changing the pick up time the company denied any changes to agreement and that my order was cancelled. No one available at auto Europe to speak with as out of hours. Still no refund. Appalling service! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DEBBIE - 08 April 2022

" A good walk from the terminal. Not well marked. It could be temporary. "

" Easy to book. Good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by PETER - 20 March 2022

" Easy to book, all sorted with any issues. I took a printed copy but wasn't needed. "

" Easy to book , painless collection in Malta. Car was clean and smelled fresh. Easy drop off back at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by CHRISTOPHER - 14 March 2022

" As with whole experience above "

" The flight was delayed so was late to pickup car. This was compounded by the shocking signage to the car rental office which is not in the terminal. Others were walking around lost as well. Would have made it inside an hour if we knew where the office was or was signposted correctly. We got to the office at 1705 an hour and 5 minutes late. The member of staff had gone so we had to wait 15 minutes for his return. He charged us 18 Euros for being over an hour late. I would have been more inclined to accept this if we didn't have to wait 15 minutes for him to come back. He was rushed and unhelpful. We requested Satnav but they didn't have any. When returning car had to wait 15 minutes stood in car park for another member of staff to check the car over. The car itself was not in the greatest condition. Dents, broken wing mirror cover and scratches. Engine sounded like it needed a tune-up and I fed this back when car was checked. Would not use again "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 6

LUQA, MT - Reviewed by MARK - 27 October 2021

" Very Good. "

" Very Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by CHRISTOPHER - 20 September 2021

" By far the worst part of the trip was the car rental experience "

" Outfit rents beaten up bangers, with eye watering repair excess, and obviously doesn't repair them. 1st car was unroadworthy, the second not much better "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MICHAEL - 16 September 2021

" I hired a car through Target. I was picked up from the airport and driven to a location on the outskirts in a residential area. The office was in a garage which felt a little odd but i went with is as they seemed friendly. I signed paperwork and was told all the other information would be in the car which stupidly i didn't check. The car was pretty crap and not in the best condition and two days into my trip the tyre actually severely ripped on the dual carriageway and as i went into a tunnel i had to pull in to the hard shoulder with my hazard lights on. I assess the tyre and it was not driveable. I chaecked the glove box for the roadside assistance information but there was no paperwork anywhere!!!! I had no idea of the roadside assistance details and on checking all my paperwork this was not provided anywhere at all. I went to the boot to get the triangle and other legally required things when you leave a car but again these were missing!!!! We were in a dangerous location we moved out of the tunnel and left the car. I tried calling Target but there was no reply to my calls. I tried about 20 times in total as well as text and Whatsapp messages. At this point it was 3:30pm. We were at this point sat in 30 degree heat with no water or help. I called Auto Europe who told me they couldn't get hold of Target either but would email them and they would call me back within 20 minutes. I called Auto Europe again 40 minutes later to say i hadn't heard from Target, after holding for 10 minutes to get through he said they had a number and would transfer me. The number was the old number and immediately went dead. I immediately called back and again after waiting for 10 minutes got through to Auto Europe and was told it had "been escalated to their supervisor". At this point i was severely dehydrated on a motorway and had been over two hours in the heat. I explained this but was told the lady was in Portugal and it was hot in the office too! not at all helpful or necessary! i asked what was being done and what i should do and was told to WAIT! I was given no time they would contact me and no idea of a solution. I decided to see at this point if i could find a solution myself as no help was coming and no one seemed to care at all. I LUCKILY found a tyre garage not too far and he kindly told me if i could drive it slowly to him he would change it for a spare he had in the shop. I carefully got back in the car and after some time managed to get it to him. On returning to my hotel at 6:30pm I called Auto Europe again and recounted what happened to the guy on the phone. He said an email had just come in and he had a "new number for target" and he called and there was a three way conversation on this in which I was told he had phone problems. No one seemed overly bothered i had been sat on a road for three hours and the apology was poor to non existent. I insisted that i was provided with details of the roadside assistance and he text me a mobile number!! Nothing else was provided. When i asked what to do whwen retunring the car i was told to take a picture of the location and leave the car open with the key in the glove box. This summed it up for me, the car was so crap no one would want to steal it so who cares! I have never received such a lack of compassion or understanding from a company before and when asking for help from 4 people would have expected basic information on the Target's processes, insurances and assistance to be available to your company as a matter of due diligence as I BOOKED THROUGH YOU!. I have filed a complaint with customer services and still await a response on this. As far as Target are concerned do yourself a favour and bin them off before one of their death trap cars kills someone "

" I hired a car through Target. I was picked up from the airport and driven to a location on the outskirts in a residential area. The office was in a garage which felt a little odd but i went with is as they seemed friendly. I signed paperwork and was told all the other information would be in the car which stupidly i didn't check. The car was pretty crap and not in the best condition and two days into my trip the tyre actually severely ripped on the dual carriageway and as i went into a tunnel i had to pull in to the hard shoulder with my hazard lights on. I assess the tyre and it was not driveable. I chaecked the glove box for the roadside assistance information but there was no paperwork anywhere!!!! I had no idea of the roadside assistance details and on checking all my paperwork this was not provided anywhere at all. I went to the boot to get the triangle and other legally required things when you leave a car but again these were missing!!!! We were in a dangerous location we moved out of the tunnel and left the car. I tried calling Target but there was no reply to my calls. I tried about 20 times in total as well as text and Whatsapp messages. At this point it was 3:30pm. We were at this point sat in 30 degree heat with no water or help. I called Auto Europe who told me they couldn't get hold of Target either but would email them and they would call me back within 20 minutes. I called Auto Europe again 40 minutes later to say i hadn't heard from Target, after holding for 10 minutes to get through he said they had a number and would transfer me. The number was the old number and immediately went dead. I immediately called back and again after waiting for 10 minutes got through to Auto Europe and was told it had "been escalated to their supervisor". At this point i was severely dehydrated on a motorway and had been over two hours in the heat. I explained this but was told the lady was in Portugal and it was hot in the office too! not at all helpful or necessary! i asked what was being done and what i should do and was told to WAIT! I was given no time they would contact me and no idea of a solution. I decided to see at this point if i could find a solution myself as no help was coming and no one seemed to care at all. I LUCKILY found a tyre garage not too far and he kindly told me if i could drive it slowly to him he would change it for a spare he had in the shop. I carefully got back in the car and after some time managed to get it to him. On returning to my hotel at 6:30pm I called Auto Europe again and recounted what happened to the guy on the phone. He said an email had just come in and he had a "new number for target" and he called and there was a three way conversation on this in which I was told he had phone problems. No one seemed overly bothered i had been sat on a road for three hours and the apology was poor to non existent. I insisted that i was provided with details of the roadside assistance and he text me a mobile number!! Nothing else was provided. When i asked what to do whwen retunring the car i was told to take a picture of the location and leave the car open with the key in the glove box. This summed it up for me, the car was so crap no one would want to steal it so who cares! I have never received such a lack of compassion or understanding from a company before and when asking for help from 4 people would have expected basic information on the Target's processes, insurances and assistance to be available to your company as a matter of due diligence as I BOOKED THROUGH YOU!. I have filed a complaint with customer services and still await a response on this. As far as Target are concerned do yourself a favour and bin them off before one of their death trap cars kills someone "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LUQA, MT - Reviewed by THOMAS - 13 September 2021

" Easy to get hold of when there is a problem "

" Please call me to discuss, I would like to make a complaint "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DAVID - 13 September 2021

" In my opinion car was not road legal but target rent were not prepared to do anything about it. "

" On Arrival At airport I noticed that Target rent did not have an office and had to wait to be picked up. The car assigned to me had damage nearly at every corner a broken glass n near side wing mirror and 2 front tyres consumed to tyre marker, therefore illegall. I pointed this out to Target rent and they said they did not have replacement and promptly closed and left. The vechile was not cleaned wiper blade did not clean windscreen. Due to repaired front damage lights were not correctly aligned so very difficult to see in the dark !!! I will not rent again from target rent. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 2

LUQA, MT - Reviewed by REECE - 01 September 2021

" No support from autoeurope when reporting the issues, will not be recommending or using either company again. "

" Rubbish. Waited 2 hours for the car, then had to trace 30mins to the office, then got a car nothing like advertised (scratched, covered in paint and faulty handbrake). "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 2

LUQA, MT - Reviewed by ROBIN - 22 August 2021

" See point 3 - your search engine was very misleading "

" We booked through you a car rental at the airport. YOU THEN SENT US a message that contained in the small print information that we needed to ring a number to have the car brought over. YOUR SERVICE was deeply misleading. We were given a car in such poor condition that within 2 hours the front wheel had collapsed. Target did not respond to our calls for more than 2 hours. This was very distressing. I have to say that after that they provided a much better service - they gave us a replacement car in much better condition and the hand back procedure was fairly smooth. They are opening new premises. So hopefully will be able to provide a better service in future. I have therefore refrained from publishing a negative public review "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by LEVITICUS - 09 August 2021

" Absolutely awful. See point 3. "

" To begin with, when we arrived the office was completely shut down due to a power cut and no one could give us a resolution or an estimated time when the issue would have been solved, which was completely unprofessional and extremely annoying, considering that wasted over 2 hours of our holiday on our first day. When we finally managed to get our car, we were unpleasantly surprised to understand that we could not use my Amex, which was the card I used to pay Auto Europe in the first place, and were made to pay over £100 for extra coverage that we did not need, in order to be able to use our debit card. We do not own another credit card and at no point during the booking process was this clearly explained to us. Thirdly, when we called your head office for assistance, we were abruptly told that there was nothing to be done and if we wanted to rent the car we had to pay extra. At this point we requested to be made aware of the complaints procedure and have been completely ignored since. I trust you record your calls and would like to know why this request was not dealt with immediately. Lastly, when returning the car, we were told to simply return the keys and we were not given the option to conduct a check alongside the office. This, once again, is completely unprofessional and we'd like to know the reason for it. I look forward to somebody getting in contact with us by COP this week at the latest or I'll be seeking other ways to take this complaint further. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LUQA, MT - Reviewed by TERENCE - 08 March 2021

" It is not clear whether our 1000eu deposit has been cleared? "

" THEY DO NOT ANSWER THE PHONE - EVEN WHEN WE CALED THEM WHILE STANDING IN FRONT OF THE 2 YOUNG MEN IN THE SHOP. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LUQA, MT - Reviewed by RICHARD - 02 January 2021

" As above "

" The lady we met when we picked up the keys was very friendly and made us feel welcome. She made the experience easy and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by DAVID - 28 September 2020

" as above "

" first time i have driven a lot in malta/gozo. .easy to pick up car and drop off. car was damaged but not surprized. tyre pressure light was on. tyre pressures were low. i did not reset sensor. happy with car and company. will use again. i would be easyer if prices were all inclusive. ie. full cover. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by DAVID - 24 September 2020

" online booking was easy "

" the main issue was the condition of the car - it had several issues including a torn wiper (ineffective at cleaning the central part of the windscreen), one of the indicators didn't work and the engine seemed to be in 'limp-home' mode, very difficult to drive. Starting felt very poor but it did start every time. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MATTHEW - 16 September 2020

" Eurocar at Malta Airport (in particular your employee Elizabeth) were very helpful and flexible with our 24hr rental extension. "

" Eurocar at Malta Airport (in particular your employee Elizabeth) were very helpful and flexible with our 24hr rental extension. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SEAN - 12 September 2020

" Car very satisfactory all imperfections were shown to us before we drove the car. All in all great service would recommend to anyone "

" Very helpful friendly staff. Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by WILLIAM - 12 September 2020

" falsely charged for minor damage "

" falsely charged for minor damage "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by WILLIAM - 12 September 2020

" We have been falsely charged £934 for minor scratches to the vehicle - which we fully intend to take up with every available channel we can to recover. "

" We have been falsely charged £934 for minor scratches to the vehicle - which we fully intend to take up with every available channel we can to recover. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by THOMAS - 25 August 2020

" Overall very happy, was annoyed out when I got accused of causing a scratch on the front bumper, which I pointed out to the man before I left, he said to take a photo, which luckily I did as you tried to charge me for the damage. I provided proof via the photo and was not charged. It would be easier if the man had acknowledged the scratch before to save all the hassle. "

" Overall very happy, was annoyed out when I got accused of causing a scratch on the front bumper, which I pointed out to the man before I left, he said to take a photo, which luckily I did as you tried to charge me for the damage. I provided proof via the photo and was not charged. It would be easier if the man had acknowledged the scratch before to save all the hassle. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LUQA, MT - Reviewed by CAROLE - 24 August 2020

" Responded to my complaint but did not complete investigation and refund my money "

" Target were meant to have a first floor office at Luqa airport Malta. No office existed. No one met me. I phoned and office was closed. I did not receive a car at all and had to pay double the price from another provider. I contacted Autoeurope and still the hire charge was taken from my account. This service was not provided and I was left with no transport. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MIALCHE - 19 August 2020

" No water for car wipers- we need it to fill it in in fuel station and pay extra; two tires with too low pressure and two tyres with too high pressure- at furs station we paid to a person to come and do tyres, and he said that pressure don't meet Malta's standards; otherwise all good with the car ... "

" No water for car wipers- we need it to fill it in in fuel station and pay extra; two tires with too low pressure and two tyres with too high pressure- at furs station we paid to a person to come and do tyres, and he said that pressure don't meet Malta's standards; otherwise all good with the car ... "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LUQA, MT - Reviewed by STACEY - 17 August 2020

" Absolutely awful. Waiting for refund (after reading the reviews I highly doubt we will receive anything) "

" Our email told us to meet on floor 1 of the terminal. After 30 mins of looking we found a number and the guy said "we're coming to get you". After 45 mins we called he said "we're coming to get you". After 1 hour of waiting we gave up and got in a taxi. As we drove off we saw him arrive in a banged up corsa, random guy no uniform. Could have been anyone! Absolutely no instructions or directions. We are still waiting for our refund after calling to cancel. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by RUSSELL - 15 August 2020

" The up selling of insurance to cover excesses is a con. "

" The up selling of insurance to cover the excess is a scam designed to increase profits. It should be the case that the original insurance has a sensible excess policy, rather than putting in place such a high excess that there is a need to take out additional insurance. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by DAVID - 07 August 2020

" It got worse because after faffing about for an hour and using other methods to securec the deposit when we return the car despite calling both of their numbers on 5 occasions over a 15 minute period when we kept driving round the airport nobody picked up. I therefore had to leave it outside and go inside to their office before a very pleasant gentleman Giles came downstairs and after saying that the car was still immaculate said I would have to pay some extra because there's only 1 bar not 2 on the petrol. This was incorrect because when I parked Was definitely 2 bars. He explained that sometimes if the car switched on and off if it was borderline it might drop to the other side. I said not my problem I should've answered the phone I kept driving the airport but to cut a long story short we drove off the airport and I put €5 petrol in even though I had to withdraw the money from cashpoint machine and it cost me a lot more. I must say Giles was helpful in accompanying me unlike all the other staff we encountered who didn't care. I would also add that when we left the airport it dropped to 1 bar almost immediately anyway plus the remote key fob did not work. It was a good job we arrived at the airport early as this whole process took at least 30 minutes and we had to rush through after grabbing a drink but no duty-free. They delayed us by one hour at the start holiday and made the return journey unpleasant. "

" When we got to the desk they Initially refused to give us the car because would not take American Express for deposit only. My wife had a Visa and we offered to use that and They said they would but she would have to be put down as an additional driver that will cost about £50. I said she doesn't have a driving license but all they've bothered about was the extra money! I called you guys to try and get some assistance but you said it was between me and them. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

LUQA, MT - Reviewed by COLIN - 03 August 2020

" As bad as it gets. "

" No desk at terminal as described on paperwork - wasted 45 mins searching for it before call was received from Target Rent to say we would be picked up and taken to a Target office away from the airport. Was overcharged for insurance after hard sell. Car was a mess with two broken rear light lenses, multiple dents, missing wheel trim and split wiper blades, meaning it was very difficult to see through the windscreen which was obviously dangerous. It was unclear where the car was to be left at end of rental. Phoned but line was bad. Emailed but got no reply at all. Had to ring a again because neither call or email was returned. This was my worst car hire experience in 30 years of hiring cars abroad. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

LUQA, MT - Reviewed by MARK - 30 July 2020

" It was great "

" It was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by GARY - 18 May 2020

" Car that i booked was not available, they tried to give me a dangerous wreck, (Bold tires, faulty clutch, engine warnings, dents everywhere) which i had to pay extra for. when i refused to drive it they refused to refund my money and closed the shop. Have requested a refund via email since then all have gone unanswered. "

" Car that i booked was not available, they tried to give me a dangerous wreck, (Bold tires, faulty clutch, engine warnings, dents everywhere) which i had to pay extra for. when i refused to drive it they refused to refund my money and closed the shop. Have requested a refund via email since then all have gone unanswered. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by MATHEW - 29 March 2020

" Auto Europe were great. Hertz were painfully bad. "

" We arrived at the airport and were told that we had to pay an additional €100 for the vehicle cover and a €200 deposit (which was never refunded). I spoke to all of the other rental desks in the airport who all refused to beat the price from Hertz (working together to scam?!). So a car that was due to cost £42 cost us over £300. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LUQA, MT - Reviewed by ROY - 23 March 2020

" 2 "

" p "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by STEPHEN - 18 March 2020

" Second car we were given, had both front and rear bumpers hanging off. We found to our cost that the inertia seat belts didn't work. This company is a sham, they do not work from the airport as we were informed. The phone number we were given was non existence. We had to phone auto Europe having wandered all over the airport looking for the company. Then told to wait by the taxis which further added to our waiting time. Picked up and then taken to a remote area to collect a car that was totally unroad worthy. 1000 euros deposit taken from my credit card which has still not been returned after 14 days. This company is certainly not recommended!!! "

" First car we had, the starter motor failed and target rent wanted to charge 160 euros to come and start us. We spent half a day stuck with a car we couldn't start, half a day of holiday wasted. We got a local mechanic for 10 euros. The car had more dings and bumps than expected the passenger mirror was broken and the window wipers were perished. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by CHRISTOPHER - 15 March 2020

" No issues with auto Europe at all. "

" Not based in airport as stated on booking. Very poor and unprofessional customer service, inadequate insurance arrangements, dirty car in poor condition and were not at their office to receive the car on drop off. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LUQA, MT - Reviewed by AMANDA - 10 March 2020

" damage car delay in pick up threats of late pick up charge damage not recorded accurately on car prior to hire "

" I didn't like the fact at all that i was told by your staff to simply leave the key in the car in the airport car park and also that they would not be there to collect it for several hours, I felt highly likely that I would be blamed for any damaged caused to the car after i had parked it in the airport car park. The car was badly damaged when i collected it and I did not feel that all of the damage was recorded accurately, also leading me to believe that I would be blamed for damage that occurred previous to my period of hire. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by SCOTT - 08 March 2020

" . "

" Didn't accept Amex credit card, and was forcefully told to take "premium protection" insurance or we couldn't take the car "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

LUQA, MT - Reviewed by LUKE - 06 March 2020

" Really not happy and I will give some time for you to reply then I will have to leave a poor review online which I hate doing as it's not your fault it's the server. "

" We got there, got picked up. Unfortunately we left our credit card at home so we got charged on our debit card he wrote down 87 euros for the car for 3 days. Which when I challenged he didn't know how he got to 87 euros. He just said that's the going rate. No explanation of why. We got told deposit would be returned. For some reason they took half the deposit. No reason as to why. No receipt just half the money returned. I'm really not impressed we have photos of everything and will be taking this further unless it's dealt with ASAP. It's our first time using this company normally using other ones when going away I'm really disappointed. Luke "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by SIAN - 03 March 2020

" Great all way through. "

" No problems at all. Like the idea of the car condition being e mailed to you. Great service plus a bonus of the car being automatic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MICHAEL - 26 February 2020

" fair service dated car "

" was ok "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by SAHIL - 25 February 2020

" At drop-off nobody available at the till / at the drop-off point. As pick-up long queues ended up spending over an hour just to rent a car. "

" At drop-off nobody available at the till / at the drop-off point. As pick-up long queues ended up spending over an hour just to rent a car. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LUQA, MT - Reviewed by STEVEN - 23 February 2020

" I would definitely recommend to my friends and we'll definitely be using Auto Europe for our next holiday car hire "

" A super smooth process from start to finish, we needed to extend for a day due to a flight cancellation and even that was easy "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by NICHOLAS - 18 February 2020

" Bloody awful "

" No airport office , when picked up offered a dangerous car with a bent NSF wheel with a bulge on tyre , OSF wheel had no tread whatsoever on tyre. So walked away and caught a bus. Will never use Auto Europe again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by CHARLES - 16 February 2020

" Auto Europe was simple to use and I believe offered good value. I was not aware at the time of the booking that I would be charged an additional 18Euro by SurPrice for airport tax. Overall a positive experience; if I need to use a hire car in future my first inquire will be with Auto Europe. "

" Very friendly staff. They took me through the collection quickly, we inspected the vehicle together and they used and ipad to take photos of the vehicle on handover. It would have been helpful if they had emailed me a copy of their photo record for convenience of both parties. I had to pay an additional Euro 18 to Surprice in respect of airport tax that Auto Europe appears did not have including in their price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ALEJANDRO JOSE' - 09 February 2020

" We had a lovely mini break, but the initial extra spend for insurance did put a bit of a downer on our arrival. "

" The deposit money was actually taken from our credit card, rather than just blocked, like all other car rentals. Because of this, we ended up not being able to use our credit card, as the deposit was over our credit limit. Plus, it said it could take up to 30 days to refund the deposit. The car we were given, was dented and scratched everywhere, plus, the third gear was a bit stuck. We weren't very happy paying the extra money of insurance - which we were forced to do because of not being able to use our credit card - for such a rundown car. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LUQA, MT - Reviewed by DAVID - 05 February 2020

" easy to use online "

" staff were not rude, but unhelpful, satnav cost more to hire than the car , no maps provided either, "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LUQA, MT - Reviewed by MAREK - 02 February 2020

" Easy and quick. "

" Smooth rider, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MARK - 02 February 2020

" Now I need to chase a refund for my 18euro airport surcharge. Not very impressed. "

" Had to pay 18 euro 'airport surcharge' despite it clearly stating in my T&Cs that this was included in my fee. Car had a tyre sensor light come on each time it was started. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LUQA, MT - Reviewed by HARPREET - 21 January 2020

" Horrible experience.. most cheated company.. "

" Most Disgusting experience ever.. most cheated company. Wud never hire car...they are con.. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LUQA, MT - Reviewed by YVONNE - 14 January 2020

" Very good and positive experience. I will use it again. "

" I highly recommend this company. I will use this company again in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JOSEPH - 12 January 2020

" Horrendous how your company try to con people "

" When we arrived at airport they looked for 1000 euro deposit and a block put on the 1000 euro for a month .we were told there could be a fee but no how much or about the block .so we loss our payment and was out of pocket we then had to get a taxi to hotel and go the next day to hire a car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DARREN - 03 December 2019

" RUBBISH "

" This rental car company should win an award for providing the worst rental car. The condition of the car was disgusting!! Un road worthy and dangerous. Every single panel on the vehicle was damaged, bumpers screwed as a repair, bold tyre, wiper blades had perished. If I had seen the car before I would not of paid for the extra insurance the vehicle was that bad. Just over all the worst car hire experience I have ever had. There was no mention of them being off site either, that was a major inconvenience especially with no instructions!! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 1

LUQA, MT - Reviewed by DAVID - 03 November 2019

" See comments above. Don't use this company! "

" On collection, the car was in an appalling condition. The interior was very dirty, steering wheel leather was worn out, and worst of all it had a warning light showing for a low pressure tyre. The staff clearly had not even checked it after the previous driver! The car was not cheap, and therefore not good value - it needs replacing. Collection took a long time as the new computer system was not working properly. Very disappointed in Europcar, from whom I expected better. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LUQA, MT - Reviewed by SARA - 22 October 2019

" Only thing wrong was clutch was nearly worn out,pedal was very high "

" Excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by ADE - 16 October 2019

" It was a bad experience with hertz. The car had a defective wiper, which was replaced with a used wiper from another car, and the faulty wiper used for that car. In my presence. The tire was pumped, which came flat again by the following morning. "

" The car was in a very bad state. Worn out wipers. Flat tires. Had to visit Airport twice before I was given a replacement car. Very bad experience from Hertz. Spent my holiday time driving 30km to airport to be arguing over dodgy car. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LUQA, MT - Reviewed by MICHAEL - 12 October 2019

" Advance reservation with budget worked well and the price was fair. "

" Basically ok but took a long time at the desk. Also took 72 euros from. Y card for a tank of fuel, when the tank only held about 60 euros worth of fuel. The car was ok but had no central locking, each door and tailgate had to be locked and unlocked with a key, a bit old-fashioned. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by NICHOLAS - 06 October 2019

" A good, painless booking experience. A pity about the car but I guess that is down to Europcar rather than Auto Europe. "

" The car I booked was described as a "Daihatsu Sirion or similar". Whilst I appreciated that the car would be in that group of vehicles what I actually got was a Fiat Panda, which I could have booked for a lower price. I specifically wanted to avoid the Panda because I know from experience that is is very underpowered. This was certainly the case with the car I received and consequently it struggled with the hilly roads on Malta and Gozo. However, the rest of the customer service was very good. I have used Europcar several times and will probably continue to do so. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by AMELIA - 28 September 2019

" Everything worked well "

" The gentleman on desk was trying his very hardest to scar munger us into paying extra for insurance even though we had paid extra through autoeurope for insurance..this caused a bit of stress. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by CHRISTOPHER - 25 September 2019

" Have already shared "

" Office was not opened when we arrived. Had to ring a number to get a member of staff. When asked what time we were bringing the car back we were told that they were only from 8am to 8pm but there was no mention of this on the booking and consequently we would of had to pay an extra 48 euros. Also we had to return the car because there was problems with. The car was let out with low tyres service warning and it wasn't explained that it was a manual and automatic. We had to return the car a day early as we were not prepared to pay the 48 euros and therefore could not use the car on our last evening and next morning and had to get a taxi to the airport which incidentally only cost 20 euros! Will never use this company again!! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by DAVID - 25 September 2019

" very easy to compare and book "

" collection a bit longwinded due to queue. vehicle a bit tired,- noisy "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by SIMON - 23 September 2019

" It provided good and friendly services "

" I was expecting a better condition car . The tyres were slightly deflated and the suspensions were very bad However, overall I am happy with the services. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LUQA, MT - Reviewed by EVGENY - 15 September 2019

" I used AutoEurope for car hire a few times, and have no reasons not to use it again. "

" I refused first car offered because of unusual clutch response. However, replace car was offered immediately and that one did not have any issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by GYORGY - 27 August 2019

" Fast as usual. "

" The pick up was terrible. It took a long time, car was not prepared. But the cars are nearly new, in a good condition. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by GRACE - 19 August 2019

" I am awaiting an email from someone to explain what the next steps are with Thrifty not sharing their terms and conditions with Auto Europe and myself. "

" I am still waiting for someone to contact me regarding the terms and conditions being breached and not actually recovering my rental car from Thrifty. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by SARAH - 01 July 2019

" As above "

" The staff at Europcar could not have been more friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ANDREW - 29 June 2019

" No issues "

" Not clear when handing over car that they were happy with everything, just took photos, keys and said thanks. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LUQA, MT - Reviewed by PAUL - 24 June 2019

" Good value for money,visiting Malta again soon,but not using gold car because too expensive "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ADRIAN - 28 May 2019

" Nothing to say, not seriously "

" 1 "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by FERGUS - 23 May 2019

" Very poor. "

" My main disquiet was that the battery went flat and we had to pay Euro100 for someone to come out and sort this out. We had left the car for about 90 minutes at a museum and when we returned the car would not start. This was totally unacceptable, we had not left the lights on. We were described as being negligent and that is why Euro100 needed to be paid. I am requesting that you refund me this amount. The back passenger side door did not open initially, we were not provided with any indication as to how this would open. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LUQA, MT - Reviewed by IAN - 19 May 2019

" Very satisfied no issues thank you "

" Excellent service no issues thank you "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by SAMUEL - 17 May 2019

" Still pending deposit refund- why so long? "

" Still pending deposit refund- why so long? "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LUQA, MT - Reviewed by DOMENICO - 03 May 2019

" pleasant experience all round "

" positve "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by JULIA - 27 April 2019

" Poor customer service. I booked and prepaid the car to collect in the morning. We decided to have a walk and lunch before collecting it. I called Europcar locally as a courtesy to let them know but no reply. I called Auto Europe in the UK to ask them to pass on the message. I was told I would lose the booking, that collection more than 2 hours after the booking was not allowed. This was not indicated at time of booking and i had prepaid so should be free to pick up the car when I like. The Auto Europe rep was adamant I would lose the booking. I asked to be transferred to Europcar and was told as was obvious that it was no problem to collect the car later. Auto Europe rep was misinformed and unhelpful. "

" All fine, issue was with Auto Europe "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LUQA, MT - Reviewed by DAVID - 28 March 2019

" . "

" Difficulty finding car and Budget staff in car park when collecting car which was a long way from the desk in the airport. The lady on the desk was very slow "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by ALASTAIR - 27 February 2019

" Good value and easy booking. I would have no problem in recommending this service. "

" Found the service to be excellent and would have no problem in using the service again when I next travel abroad later this year. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MATTHIAS - 09 February 2019

" Easy to book, fairly priced "

" Smooth service, very clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ALAN - 08 February 2019

" Overall very pleased with the booking, collection and return process "

" Booked a car for 6 days in January from Malta International Airport. Good price and rental terms clearly stated on collection voucher. Speedy process at airport counter. Had to note and take photos of any pre-existing damage to car and if found submit online, which we did. Car was fine and in good condition. On return a Europcar representative was in the rental return area, who checked and confirmed no damage and full tank of petrol. Make sure to get this noted and signed on rental document. Our held deposit was cancelled and no subsequent unforseen charges made. Happy to recommend and use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by MICHAEL - 18 January 2019

" Absolute rubbish "

" Was coerced into paying 10 Euros per day for insurance as I am aged 72. Receptionist can only be described as an a...hole. No people skills or empathy. Car was clean but with damage in 3 places. Would certainly not use Europcar (or your agency) again and have already advised colleagues and friends against using both companies. Person showing me the car did not explain that car had phone interconnectivity or cruise control - I found this facility on day 6. More fun when replacing the fuel used - unable to locate filler release as not handbook in car. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 4

LUQA, MT - Reviewed by SANJAY - 26 December 2018

" Happy. Great experience. "

" Absolutely satisfied. Great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by MICHAEL - 13 December 2018

" all good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by CRISTINA - 11 December 2018

" It was really good.. The booking was nice and easy. "

" The experience was pretty good. The only thing I wasn't completely happy with was the £885 deposit that is blocked from your credit card straight away when you take the car but it can be up to 4 weeks to unblock it, leaving without money for a month. A part of that the whole experience was really good. :) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by STEPHANIE - 06 November 2018

" As above "

" No complaints, although we were lucky to get to the counter at a fairly quiet time. Many others who were also on our flight would have had quite a long wait as there was only one staff member on the desk. Another staff member would have been useful to get through the queue quicker. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by DONALD - 07 October 2018

" Car was new and worked well. Two issue one major and one minor 1. the condition of the vehicle was marked on a diagram of the car and I had to sign for the car at the desk. This is not the normal way as there is normally no signature required In actual fact, the existing marks /dents/scuffs on the car were marked on the sheet by the man at the desk and he got some of the marks in the wrong place. I was lucky in so far as the there was an attendant in the return car park who signed of the say there were no further marks on the car. 2. When I went to pick up the car it was in the normal car park and I had to pay to exit the car park . I was informed, when getting the keys, that I could hand-in the ticket at the desk on return of the vehicle and get my money back but no-one was at the desk when we returned the car. ALL IN ALL THE HIRE WORKED OUT WELL BUT POINT 1 DOES MAKE ONE VERY UNEASY ABOUT THE PROCEDURE!! "

" Car was new and worked well. Two issue one major and one minor 1. the condition of the vehicle was marked on a diagram of the car and I had to sign for the car at the desk. This is not the normal way as there is normally no signature required In actual fact, the existing marks /dents/scuffs on the car were marked on the sheet by the man at the desk and he got some of the marks in the wrong place. I was lucky in so far as the there was an attendant in the return car park who signed of the say there were no further marks on the car. 2. When I went to pick up the car it was in the normal car park and I had to pay to exit the car park . I was informed, when getting the keys, that I could hand-in the ticket at the desk on return of the vehicle and get my money back but no-one was at the desk when we returned the car. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUQA, MT - Reviewed by GODFREY - 06 October 2018

" Seeabove comments "

" The lady behind the desk was ok. For the amount of money I paid the car drove well but the exterior was very poor. Scratches & dents all over the vehicle. Over the last six visits to Malta, except for once, I have always used Budgets. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LUQA, MT - Reviewed by DANIEL - 01 October 2018

" N/A "

" Good car for the money. Extras too expensive though. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LUQA, MT - Reviewed by DAVID - 01 October 2018

" Good experience, had a long delay on flight should have been there at 13:00 and got there at 20:30............absolutely no drama and was both aware without prompting.......and had car ready for me. "

" Great staff..........good humour and really great help with directions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by BRIAN - 30 September 2018

" Just a bad car from what should be a trusted brand "

" Car was awful - very old 55k Kms - looked like it had been a personal car Horrible noise from gearbox/clutch and tyre warning light on all time "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by ANDREW - 26 September 2018

" Auto Europe was fine. "

" Had to pay for parking (Europcar had parked the car in a public car park), they then didnt have the petty cash to refund us. The pickup experience took around 45 minutes, as they didnt have the parking ticket to allow us to get out of the car park, and eventually we had to change cars. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LUQA, MT - Reviewed by BREDA - 18 September 2018

" Very happy "

" Very happpy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by VICTORIA - 12 September 2018

" Booking was very easy. "

" The car was in very bad condition. The clutch was extremely tight and made a very loud squeaking noise. The seats were dirty. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LUQA, MT - Reviewed by IAN - 07 August 2018

" I just did. "

" The car was fine and the attendant in the pick-up and drop-off carpark was efficient and friendly. The man at the front desk was neither, arrived ten minutes late and in a bad mood, quite rude. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by GEORGE - 21 July 2018

" Quick easy and no surprises "

" Long wait to pick up but otherwise okay. Car clutch was difficult to operate, had probably been through repairs and left too tight and with low biting point. But overall experience was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUQA, MT - Reviewed by MALCOLM - 28 June 2018

" Very good "

" Very good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by ANGELES - 24 June 2018

" Good experience, car in good condition but I'd recommend a no economic car for this island due to the amount of hills "

" Easy drop on and drop off "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by FAYE - 15 June 2015

" When I booked online,I paid to rent the car and to have insurance cover. When i arrived in malta I had to pay a second insurance as the insurance I paid online did not cover us there. Therefore I would expect the initial cost of the first insurance to be refunded. I am happy to take this further "

" The gentleman on the desk was rude and could not explain why we had to pay the second insurance, only that the first one we paid din't count in malta!!! We then were told we had to pay for a full tank of petrol and not fill it up on our return. I have travelled and driven in many countries and never experienced this before. I think this is a complete farce, as they gain on each rental those who only use a small amount of petrol. "

LUQA, MT - Reviewed by ARCHIBALD - 22 May 2015

" car ok had a few bits of damage on collecting "

" I will read the small print very carefully before hiring a car again to be hit with paying for a full tank of petrol on pick & knowing we do very few miles it became very expensive with the new idea return it empty it was still on the full when returned so that was another 60 euros in sixt pocket because it would only cost about 20 max to fill to the brim again & charge next customer 60 euros "

LUQA, MT - Reviewed by EMANUELE - 11 May 2015

" You have not given back the deposit after 10 days. This is disgraceful "

" Very poor customer service in Malta airport. No idea how to deal with customers. They act like peasants and should go milk cows instead "