AUTO EUROPE MADEIRA, PORTUGAL Car Rental Reviews

MADEIRA, PT - Reviewed by GARRY - 19 September 2025

" Auto Europe documentation and reminders very helpful. Would use again but when in Madeira would use a different car hire company and avoid Surprice due to the poor customer service. "

" Staff member who collected us from the airport and took us to the car hire was surly, unhelpful and rude. When we called the number on the car hire voucher to find out when next shuttle bus due , phone was not answered and it transpired this number is the central Lisbon office number. Advised the staff at the centre and they were dismissive. No handover of the car, car had clearly not been cleaned inside between rentals . Had to contact them to remind them to send contract. Same surly member of staff took car on return. Car in need of a service. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by DAVID - 11 September 2025

" All went well until returned car and got blamed for minor marks "

" Car had loads of little marks here and there which did not detract from hire but upon return blamed me for loads of other little marks which we know was not caused by us. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by GEORGINA - 05 September 2025

" Excellent. Great staff at the airport, thank you "

" Really great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ROBERT - 18 July 2025

" All in all pretty good. Didn't feel pressured. No forced attempts to upsell. Staff were genuine and friendly. "

" Better than most. More efficient than most. Friendly staff. Clean pick up . Decent shuttle. Good shuttle driver. Understaffed at pick up but staff tried hard to make experience decent . Would use again. Drop off was again understaffed but ok for time. Would appreciate having address for return /drop off office on the receipt. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by MARK - 24 June 2025

" Fast check in at the airport. Great customer service from the person that helped me. Covered everything in detail. The car was great, no issues at all. "

" Great customer service. Great car, simple and clear rental experience. All good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by FRANCISCO XAVIER - 18 June 2025

" I been renting from you for over 18 years and you never let me down "

" Friendly staff and helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by SLAWOMIR - 10 June 2025

" Not satisfy with this rental. Been charge extra for valeting car, even though only required standard floor hoovering. "

" Staff providing Misleading informations "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DAVID - 03 June 2025

" For the record I very rarely give a 10, having worked in the quality discipline I always believe that quality is a journey and not an end point. I'm always nervous of using third party firms, but this one seemed to work ok. I have 2 further holidays planned and will be looking at Auto Europe for hire cars. this rental was reasonable value for money. "

" For the record I very rarely give a 10, having worked in the quality discipline I always believe that quality is a journey and not an end point. The rental was good, the car was good and well presented, took all our luggage and gave us a comfortable ride in the 500+kms we did around the island. The electronic machines at the airport rental site were time consuming and tedious, I am 71 years old and don't do electronics well. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by LUIS - 15 April 2025

" Very good experience using Auto Europe, normally has best price. "

" Very good service the only down full is no desk at the airport and rental company not on site. Transfer to local office was about 7-10min, shuttle runs approximately every 15min. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ULISSES - 12 April 2025

" Easy to book. Godd value for money "

" Aiming for t-roc suv on booking website but got an automatic Seat arona. Depot 5 minutes away terminal for pick up and drop off. Staff super friendly. Would definitely recommend "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by PETER - 04 April 2025

" Straightforward booking process. Keen prices. "

" All went according to plan. Very good service. Easy and quick pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by BARRY - 03 April 2025

" x "

" x "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by RICHARD - 22 March 2025

" Excellent customer service. Website user friendly, making options clear and booking easy. "

" Very helpful staff at counter and drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by JULIA - 19 March 2025

" Auto Europe delivered a good service; the hire car company were at fault. "

" The rental car had a number of faults and issues and had not been properly serviced. The customer service skills of the staff were poor - not a great experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by STEFAN - 20 February 2025

" Worst experience until now and I have used Auto europe several times before "

" Fuel deposit taken on collection. This was not mentioned on the autoeurope voucher causing delay in collecting the car and almost made me lose the collection of the car. Staff counter not very friendly. Not rude but very blunt and not willing to do anything to solve the issue "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by JOHN - 20 February 2025

" All good! "

" Best presented hire car ever ! Very clean , spotless interior, and well serviced . no problems at all with car or service. Even 4.30 am drop off was no problem, just parked acr in space , and posted key in key box- simple and easy .Will definitely use Guerin again !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ALEXANDER - 19 February 2025

" Really great service, I suffered a PC issue the day before I was due to pick the car up, the team at Auto Europe emailed me everything I needed in 8 hours overnight. Really excellent. "

" All in all a very good and fairly efficient process, slight delay & confusion with the courtesy bus to get the car but it was all OK in the end, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JAMES - 11 February 2025

" Very good value. "

" They tried to get me to upgrade as they didn't have my original car in the garage. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

MADEIRA, PT - Reviewed by RUI - 10 February 2025

" Everything was smooth, friendly yet professional. I'm in Madeira every 6 weeks, each time I have used a different car rental company, I am yet to get the same car as advertised on the websites... the small print that states " or similar vehicle " covers a multitude of sins. "

" Everything was smooth, friendly yet professional. I'm in Madeira every 6 weeks, each time I have used a different car rental company, I am yet to get the same car as advertised on the websites... the small print that states " or similar vehicle " covers a multitude of sins. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ALICE - 23 January 2025

" The discrepancy on the hire document between the hire time and our flight arrival time caused us problems. This needs to be accurate. "

" The rental agreement said 10.00 pick up rather than 14.30 (which is the time our flight arrived, also on the document). I phoned Auto Europe the day before & your rep said they would email Madeira rent. They refused to change the time so we had to return the car early on our return or we would have been charged an extra day. We had 2 small children with us so that was very inconvenient & meant a 4 hr wait at the airport. They also said the car we had booked had a 1 litre engine which surprised me as it was in the third category up. So they persuaded us to pay an extra £200 for a larger car with stronger engine - Madeira has steep hills. We enjoyed the car we ended up with but I felt their customer service was poor because we hadn't booked directly with them. The position of the car hire at the airport was excellent. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by RAFAEL - 22 January 2025

" God "

" Very gude "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JOHN - 30 December 2024

" The prices were competitive and transparent. There were no hidden extras. Free second driver meant just that. The insurance options were clear and transparent. "

" Very efficient collection and drop off. I have had some dreadful experiences with past car hires but this one went very well. The staff were efficient and friendly and they did not try to make me purchase another layer of insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by GARY - 05 December 2024

" Would recommend. "

" Would use again. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by MICHAEL - 26 November 2024

" It was not acceptable that you refused to contact Sixt when I informed you that I would be late picking up. Sixt told me that other brokers contact them even after the contract has been cancelled due to a late showing. "

" My flight to Madeira was delayed due to strong wind so we were diverted to Porto Santo for a few hours. I emailed AutoEurope to advise that we would be late with our pick up. I was due to pick up by 12 noon and emailed you at 12.15 which was the earliest I could as we were in a plane with devices in flight mode. I asked you to inform Sixt that I would be late but you refused. Battery was now flat on my phone so I couldn't phone Sixt. I ended up having to pay an additional 300 euros as my contract had been cancelled. This was totally unacceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by RICHARD - 29 October 2024

" Always good customer service. "

" Car was 2018 so carried a lot of scars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by MARK - 27 September 2024

" Nothing showed all additional local charges (eg Glas&Tyres) so thought included with Zero Excess. Only saw possible £103 claim fee on voucher (nothing before booking. Seems Hertz etc can do as they wish "

" Paid a high price to have zero excess for worry free hire. On pickup told Glass&Tyres not included and had to pay £60.95 more. This was not expected and on their voucher this was not even mentioned on their "locally available options (drivers, seats etc)" Additionally, although £0 excess there could have been an admin charge of £103 in event of a claim (not exactly £0 if claim!) On pickup, fuel dropped to 7/8 from full within 10km. When I filled up I drove 95km before this happened, so could not have been anywhere near full. Will not rent from Dollar/Hertz/Thrifty in the future "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by ERIC - 16 September 2024

" Happy with Auto Europe but disappointed with Guerin this time. "

" Have hired through Guerin satisfactorily many times (mostly in Faro) but the VW Polo we were given in Madeira was old and had a poor gearbox. Handbrake also poor. Not suitable for the hills. With hindsight would have selected a car with a bigger engine and perhaps automatic. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MADEIRA, PT - Reviewed by CARL - 03 September 2024

" The car had a few scuffs to the exterior but these were pointed out and documented. No issues on drop-off. "

" Reasonably prompt pick-up from the airport, although I couldn't get through to them on the number provided. Very friendly and relaxed staff at the counter. They tried to charge me extra for an additional driver but backed down when I showed the manager where on the contract it said additional driver is included. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JOSE - 24 August 2024

" I am not impressed with Guerin "

" 2 days after picking up the car had to coma back to the airport to change it as it has problemas with the breaks. We had to loose 1 morning of our holiday to make this change and it was very dangerous to drive with the car like this. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by WILLIAM - 13 August 2024

" Probably but not kids car seat rental "

" Generally good but Kids car seats were expensive to rent considering relatively grubby and not isofix "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by EDMUND - 25 July 2024

" ALWAYS book card through AutoEurope "

" Quite pushy about extra insurance - which we did take in the event knowing the roads in Madeira from a previous visit - when we also used Madeira Rent via AutoEurope "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by IAN - 23 July 2024

" mm "

" I was surprised how much damage there was to the car at collection (incl boot stoved-in) and its mileage (97000 km) - however the counter staff did document all the damage correctly, pointing out some faults I had not noticed, so should be commended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by DUARTE - 22 July 2024

" Overall I would use Sixt. "

" Staff were very friendly and efficient. Only a couple of criticisms, the car was not as good as the last car I hired from them, 6 months before. The Nissan Micra was okay, but previously I had a Renault Clio, which was far superior, 2, the fuel tank was completely full. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by SYLVIA - 09 July 2024

" Very good car and very good service! Would use Madeira Rent again! "

" Very good from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by CHRISTOPHER - 06 June 2024

" Booked several times through Auto Europe, always had a good service. Only thing I would say is that the rating for Brava car is high on the website but actually when you look at other reviews seems to be very low. Not sure where the ratings come from but perhaps wouldn't have used this company if the rating had been as per other reviews "

" Substantially cheaper than other companies, therefore didn't expect it to be brilliant but served its purpose. Car had 130k kilometres on the clock. Virtually every panel scratched or dented and interior had seen better days. Also had very little fuel in it so had to go straight to petrol station and tyres were well worn. Counter staff okay but let down by poor technology - card machine wasn't working so couldn't take pre payment, printer kept jamming so took an age to print out contract. Return easy, just pulled up, quick Look round and off you go. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MADEIRA, PT - Reviewed by FRANCISCO XAVIER - 27 April 2024

" Very happy and easy "

" Very helpful and very informative and positive and no problems to explain everything for many years renting car in and this is the 1 time I did enjoy renting from them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by GRAHAM - 23 April 2024

" Bravacar rated very high on website. Don't know how "

" Great staff awful car "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 2

MADEIRA, PT - Reviewed by ANTONIO - 21 April 2024

" As noted above. I object strongly to Goldcar trying to extort additional money out of me for circumstances beyond my control. I won't be using you again "

" We were two hours early as our flight was changed. Your representative not only tried to charge us an extra at 161 euros but she was incredibly rude and unhelpful. I won't be using you again "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by NIGEL - 04 April 2024

" All good very convenient at airport collection "

" Car booked not available so given fiat 500 convertible which was difficult for luggage but was a nice vehicle in good condition. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by IAN - 29 February 2024

" Good service from Auto Europe and Dollar/Hertz. Would use again. "

" Good service via Hertz. Would definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ANTHONY - 29 February 2024

" I good experience with Auto Europe followed by a bad experience. I will try once more "

" The counter staff insisted that I could only hire their car if I paid €80 per day for their comprehensive insurance, even though I explained I already had insurance arranged. As result I cancelled the rental and went to Avis where I am a preferred customer. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by ROBERT - 21 February 2024

" Not good "

" Did not go well my credit card wouldn't take the PIN number sixt wouldn't take my debit card or cash so I didn't get a car and lost £110 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by VICTOR - 15 February 2024

" always on point never disappointed me yet and I do recommend to all my friends "

" Very friendly customers service good explanation from where I had to pick the car excellent stuff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by SERGIO - 15 January 2024

" Have used auto europe before. Would be good to have more option with lower deposit and more cleat on what is included as all companies are different and confusing. "

" I was a bit apprehensive with the reservation at first due to negative experiences from other customers from various websites but in the end it turned out to work all fine. Car was in good conditions although a bit difficult to drive in the motorway. Only negative part is the experience at collection as staff are scaring you off if you do not pay full coverage insurance wich is more expensive than the rental itself. It would help if they had better manners but this seems to be the norm with all car companies in holiday destinations. Drop off was quick and lady was very friendly. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by LUCAS - 11 January 2024

" Smooth. "

" Everything went smoothly. The extra insurance option was explained, but not forced upon us. The car was adequate to our needs and we had an option to choose from a couple of models for no extra fee. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by PRAHLAD - 03 January 2024

" Used Auto Europe a few times now and find they offer a good service "

" Everything was great. Maybe the price could be a little more competitive. Was a bit tricky to find the shuttle bus on arrival to the airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by NEIL - 03 January 2024

" Good service "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DAVID - 14 December 2023

" :::E:::»«:::X:::»«:::C:::»«:::E:::»«:::L:::»«:::L:::»«:::E:::»«:::N:::»«:::T::: "

" :::E:::»«:::X:::»«:::C:::»«:::E:::»«:::L:::»«:::L:::»«:::E:::»«:::N:::»«:::T::: "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ANDREW - 30 November 2023

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DUARTE - 26 November 2023

" Only disappointment was with Autoeurope, who were not helpful when my flight delayed by a couple of days, thankfully Sixt were super helpful and held the car. "

" Sixt were excellent, everything fully explained, easy pickup and drop off. Staff very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by NIGEL - 20 November 2023

" It would be hoped the comments would be passed on to Guerin. "

" The new automated check in was slow and very difficult to follow but the worst thing was the reluctance f the counter staff to help with it. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by AMARJIT - 29 October 2023

" Great, pick up and drop off both went well. Great vehicle and service, would recommend. "

" Fast, efficient service. Vehicle was in great condition. Absolutely no fuss experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by SERGIO - 21 October 2023

" Straight forward, easy to pick and and return. "

" Pre-check in system requires the payment of additional insurance. This is unsuitable for those who have already purchased insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by CHARLES - 30 September 2023

" Excellent service let down by the car hire provider "

" Defective tyre on collection - not spotted by me in dark car park but fortunately captured on the photographs I took at the time, otherwise I could have been accused of causing the defect and charged. Drop off at airport - insuffcient parking spaces in the allocated car park so I had to leave it in the bay of another hire company which apprently caused all sorts of aggravation. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 2

MADEIRA, PT - Reviewed by DAVID - 26 September 2023

" Budget are acting on your behalf the experience above says it all and if Autocars do not action a complaint and get compensation I will not be using them again and telling other people of my terrible experience. "

" 1. I received multiple emails from budget requesting I save time by entering all details on line before coming to pock my pre booked vehicle up. Unfortunately it kept automatically adding extras that I did not require. 2. I went out of my way and visited Budget office on Sunday to tell them of the issue although I wasn't due to pick up my car until 10am Monday but it was closed although other car hire offices I.e. sixt were open whom could have given me a better deal also! 3. I arrived at 10am on Monday there was a long queue of other people awaiting outside to get or hire their vehicles but only one member of staff!!! I waited for an hour and a half eventually getting seen by 11.30am. 4. I dropped off my vehicle a day earlier at 4pm I asked for paperwork but was told that I would receive an email confirming the vehicle was returned full and in good order. I am still awaiting the email even after me sending them an email requesting said email. 5. I have wasted multiple hours of my hard earned holiday with the above issues I request Auto cars look at compensating me for such a terrible service from Madeira Budget Car hire. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by ANDREW - 14 September 2023

" We have used Auto Europe for many years now and found the whole experience to be totally reliable and efficient with a good choice of car categories through well recognised suppliers. Would recommend to friends and family "

" Really disappointed to be pressured into upgrading both the car and the insurance on collection on the basis that the car we had booked wasnt suitable for travelling around Madeira. Agent tried to offer us 2 higher power options (Fiat 500 and Renault Magane) for 25 euros extra per day along with insurance upgrade. We declined both options and in fact the Renault Clio we had booked was more than suitable. Car condition was ok but had accident damage to the offside rear quarter. Good car otherwise. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by EMILY - 11 September 2023

" Will depend on whether you can get them to admit they took £300 without any justification and give it back. "

" Booked and paid in UK via your website. Heavy pressure at check-in to pay for Excess Damage Waiver (would have added 25% to hire cost). Been driving for over 30 years with no accidents so chose not to pay this. Returned car in identical condition to how it was rented, with a full tank. More than £300 of deposit was retained without any attempt to explain why. Have photos to prove condition matches that at point we hired it and that it had a full tank of diesel. Tried to contact company on cs@goldcar.com. Not even an acknowledgement of receipt. Just wrong. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by ANABELA NASCIMENTO - 07 August 2023

" Good experience "

" Nice staff friendly and kind , gentleman was very cheerful. Good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by STEPHEN - 29 July 2023

" Everything was fine. "

" Everything was fine. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by IAN - 24 April 2023

" No problems with autoeurope. "

" Provided an SUV when we had deliberately booked a smaller vehicle, and claimed it was the same class of vehicle, so would not provide the vehicle type we'd booked. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by PAUL - 11 April 2023

" Another good experience with AutoEurope. Very happy with their service and I have had to make changes/cancel booking and it's very easy. Just one suggestion, it would be helpful to have out-of-hours customer service on the phone as you used to have in the good old days. "

" Couldn't fault the staff - easy collection and drop off. It is not acceptable to rent worn out, high mileage vehicles - Our cars had 75,000 km car hire on the clock and the other car had over 60,000km. They were dead with no power, worn out clutches and gear boxes. They coped with all the hills Madeira had to give them, but the driving experience was not good due to their age/miles. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MADEIRA, PT - Reviewed by JORGE - 05 April 2023

" No comments "

" No comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MADEIRA, PT - Reviewed by DAVID CLIVE - 30 March 2023

" Always used Auto-Europe for my car hire. Consistently the best value in all respects. "

" Great staff and really good service. Thank you all for your help and pragmatism. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by BHARAT - 16 March 2023

" No faults at all "

" Easy, friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ROBERT - 21 February 2023

" Your website shows that Centauro is at Madeira Airport. It is NOT. Shuttle bus was required. Their location is located up in the hills and very difficult to find to return car. "

" Very friendly and efficient. I booked a Nissan Juke and was given a Fiat 500. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by ROLAND - 26 January 2023

" Auto Europe always reliable. Centauro hire was OK, just a little inconvenient. "

" Car suitable for the steep roads of Madeira, though quite a lot of scrapes already there, but all were listed. It's not in the airport, but up a steep road. The pick up from and to the airport worked efficiently. Return was a little chaotic, people queueing and lack of space to stop the car. Good value for money. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by DAVID - 23 January 2023

" Good website. Easy to cancel and re-arrange car hire with fees returned within 24 hours. Competitive prices. "

" Very helpful. No attempt to stitch me up for causing fictitious damage when I returned car, which has occurred in the past with less professional operators at Madeira airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by SARAH - 15 January 2023

" No comment "

" Whilst the member of staff was efficient once I got to the desk, we waited 30 mins to be able to enter the office and there was a long queue behind us. Frustrating as I had completed an online digital check in with scans of documents but it saved no time at all. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by KEVIN - 20 December 2022

" Very easy, well satisfied. "

" Very efficient collection from the airport and completion of the vehicle handover. The return of the vehicle was equally smooth and only a short wait for the return to the airport. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by MATTHIAS - 09 December 2022

" Booking is very efficient. "

" The pick up was very fast, the drop off too, but some waiting time was caused by just having one staff at the counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PETER - 17 November 2022

" Happy with AutoEurope service, but the quality of the Europcar car rental was just not good enough and the car desperately needed a service before allowing customers to hire. When I booked this booking, it was one of the more expensive rentals - I assumed I would have got a better car by paying more, but clearly not this time. "

" Rejected initial car due to blowing exhaust. Replacement car was old, damaged and needed a service - there were intermittent warnings lights on the dashboard during the rental and the brakes juddered the car when applied throughout. Probably one of the worst car rentals in over 20 years of hiring cars in Europe. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by MATTHEW - 12 September 2022

" We paid for insurance which was not clear that it was only for third party on the website so then had to pay for further insurance when we got to the GoldCar counter "

" Lovely freindly staff and very easy check out and process. Very efficent "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by RICHARD - 04 September 2022

" Excelent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MARCO - 29 August 2022

" extremelly friendly "

" extremelly helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DOMINIC - 17 August 2022

" Dreadful - and if I do not get my full deposit back I will be reporting you to the press, social media etc. "

" The pricing and contract details are not transparent and the whole approach to extorting extra money from us was a total scam. We had to read the contract in front of your representative to avoid one attempt to extort 250 Euros out of us. There was no mention of the airport tax until we got there. You would not take my Amex card for the deposit and refused to take my partner's credit card - and are now holding onto my money for 30 days - for no good reason. Absolutely deceitful and bordering on criminal behavior. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by MARTIN - 23 June 2022

" Where do I start? Overall to call the service subpar would be a compliment! I was unaware I was renting through a 3rd party service and I will not make that same mistake in the future. We paid around £80 extra for some kind of liability cover which wasn't honoured by Goldcar and we had to fork out a further £200+ to insure the vehicle on the spot which for a young couple holidaying on a tight budget was a massive shock. The vehicle was clean when we picked it up as expected but the brake pads are clearly on their way out, I'm no mechanic but my brake pads have never sounded as worn down as the ones in this vehicle. Maderia's roads are precarious enough for a young driver without having a vehicle in which you can't trust the brakes. "

" Incredibly unsatisfied with my experience. I was unaware I wasn't booking directly with Goldcar but I don't imagine it would've made much difference. The man who served us picking up the vehicle came across as very condescending which I could've done without landing after 11pm. I wasn't aware that Goldcar wouldn't honour the liability cover I had bought from Auto Europe at the point of booking, so with this, airport taxes (fair enough) and the fuel deposit we were instructed to pay over £400 extra to release the vehicle. I will use a proper rental company next time. Not impressed at all. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MADEIRA, PT - Reviewed by ANTHONY - 08 June 2022

" Wholly un-acceptable counter staff approach "

" Counter staff ruined the experience with aggressive sales pitch despite the promise in your e-mail that customers would not be pressured into purchasing extra insurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MADEIRA, PT - Reviewed by COLIN - 17 May 2022

" See above "

" Rude unhelpful and agressive member of staff on pick up. Said we 'weren't special' and that she thought she had the right to be rude to us because we said we felt like we were being scammed. She was that rude I wanted to take a picture of her at which point she said she was calling the police on us. They would not accept the insurance we had bought via auto Europe and demanded we purchase theirs when we declined they refused to accept a debit card for the deposit they wanted to take of 1200€ and would only take it with a credit card. I only had a debit card but they would not accept my partners credit card. They therefore m'aide us purchase the insurance again from them directly or not hire the car to us. It was a terrible experience and ruined the start of our much needed holiday. I do feel that auto Europe should mention that this at purchase. We ended up with two insurances because of this. And wasted our hard earned money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MADEIRA, PT - Reviewed by NIGEL - 21 April 2022

" Very helpful good service but expensive "

" Very helpfull, good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by RYAN - 12 April 2022

" N/A "

" I was mis-sold a policy at the counter. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by ADRIAN - 07 April 2022

" Didn't like waiting for transfer to rental office "

" Didn't like being pressured into spending another €131.00 on extra insurance "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by NICHOLAS - 06 April 2022

" See above "

" I did not expect to be charged for the washing of the car. Surely this is a routine maintenance operation between rentals but I was charged €12.20 "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ELLIOT - 31 March 2022

" a "

" I reserved an economy car, Volkswagen Polo or similar, £305 for 2 weeks. Madeira is all mountains with very steep roads. I asked the man about the size of the engine of the car he was going to give me. (I don't remember what type it was.) He said it was 900cc. I asked if was suitable to get up the mountain roads. He said no. I said I would have expected a Volkswagen Polo or similar to to have a bigger engine suitable for Madeira's roads. He said that some Polos are 900cc and the economy category of car was the same as the mini category except with 4 doors instead of 2 doors. He wanted to hire me a diesel car with a big engine for an extra 270 euros. I refused. Then he offered me a 1.3L petrol car, a Citroen Catcus for an extra 170 euros (£150). I reluctantly agreed. I feel that I was badly treated and that I should not have had to pay an extra 50% to get a car suitable for Madeira's roads. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by LYNDA - 22 March 2022

" Picking car up in airport terminal could be improved by staff carrying out the service, but staff at car collection point very good. Car was excellent condition, good size engine, clean, etc. Drop off quick and efficient. Rogelio was pleasant, friendly and efficient "

" Experience very positive. Checking car out could be improved, but service of staff at car collection very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ANTONIO - 02 March 2022

" all the employees were super helpful. "

" the staff was professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DOUGLAS - 24 February 2022

" Always found Auto Europe very competitive with prices and feel confident booking with you. "

" Pleased with car presentation, collection and return. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by ROBERT - 23 February 2022

" Very unhappy with hire company and it was not on the airport which I always book. "

" The hire company was not on site but a bus ride away The! The car had lots of marks and scratcher. The counter staff were very pushy about taking extra cover out. On returning the car the rear tyre was a little flat and was found to have a nail in it. They insisted on charging for a new tyre at €243! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 3

MADEIRA, PT - Reviewed by NIKO - 12 February 2022

" Fast and easy if you book a full insurance coverage "

" Booking voucher information was wery clear just need to waiting for the shuttle service and travel for no more of 5 min. By the desk customer service was super. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JEYAPRATHEPAN - 27 January 2022

" Great trip, easy pick up and drop off. Counter staff were great with advising us that we needed an upgrade for Madeira due to group size "

" Very nice and enjoyable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ZOLTAN - 23 January 2022

" Easy to book online. "

" Friendly and really helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by RICHARD - 15 December 2021

" Auto Europe were faultless just a shame that the hire car provider on this occasion was not. "

" Office tried to get me to sign the agreement on line which was at a higher price than the voucher I had purchased. Car was also damaged on 3 bumper corners and I had to walk some distance and up a steep hill to collect the vehicle myself from the cleaning station. This would have been impossible for someone less able bodied. There was also some delay in the collection which they blamed on the system. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MADEIRA, PT - Reviewed by TREVOR - 29 November 2021

" Good price and service. No problems with the booking and would use again. "

" Good location at the airport. Friendly and helpful staff. Vehicle in good condition. Overall good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PATRICK - 17 November 2021

" The only negative point is that we were never given a swipe card to Exit/Enter the Hirecar Carparking area. "

" Very good efficient service via Europcar "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by LUIS FILIPE - 01 November 2021

" Highly recommended, not a single thing to complain about "

" Great service, can't fault it. Nice car also "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by GARY - 31 October 2021

" Very efficient. "

" Very pleasant staff but I was given a very hard sell to try to get me to upgrade to a diesel version. The car, an Audi A3, was in very good condition but was a fairly basic model without a reversing camera. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by IAN - 16 October 2021

" The availability of reasonably price cars (compared to previous visits) was poor. We are talking about a price increase of 2 to 3 times, which is extreme. Whereas we normally go straight to Auto Europe, we will now search from a wider source. "

" The person on reception in the airport was fine and dealt with matters quickly. However the car was not ready for collection when we arrived in the car park and the person handing over the vehicle seemed to be in a rush. On return we were told that a small area of damage was new, whereas it had been pointed out to us at the time we collected the vehicle and this had obviously not been recorded or passed on to other staff. We are still waiting on the deposit refund, to check that no deductions were made, as the vehicle was returned in the same condition as received. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by DARREN - 14 October 2021

" Nothing to add "

" Nothing to add "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JOSE - 09 October 2021

" Over all very good experience. My only problem is that we can't afford to hire a car from you over Christmas and New year as your prices are so high at this time. "

" Over "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by GAVIN - 14 September 2021

" As above "

" On hindsight very pricey, and am not sure I would use again. Took a long time to get car ' processed ', as vehicle was not ready despite paying for this ahead of time. Car itself was fine "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by HILARIO - 12 August 2021

" Definitely my first stop next time I want to rent a car. "

" Excellent experience at all levels "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JOSE CARLOS - 04 August 2021

" I will NEVER use Auto Europe again and will also tell friends / family NOT to use them as well. Shocking that I paid for the car in FULL and because I could only pick up the car 2 days later - car not given which was beyond my control. I felt conned and there was no sympathy at all while on the phone which management could easily authorise. Shocking experience which I had to pay again to another supplier which they were brilliant. I told them also of my experience and they were shocked with Aotu Europe. NEVER use these again. "

" I paid for the car in FULL and because I could not get on the plane on the the collection date as I had to travel 2 days later for circumstances beyond my control - Auto Europe would NOT authorize Budget to give me the car 2 days later even paid in full and couldn't get the flight. Phone calls going back and forward and an expensive £560 experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by BRUNO - 01 March 2021

" Very good experience "

" Smooth And friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by NUNO - 12 January 2021

" Car like new, good service "

" Good service, quickly and a new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MAREK - 30 December 2020

" Never ever again with auto europe. Flight canceled by easy jet 32 hours before flight. Rude auto europe Staff refuse to cancel my booking, or to change booking to different day and location. This is joke how you treat customers. "

" Na "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MADEIRA, PT - Reviewed by MARTA - 06 November 2020

" I'm not happy. "

" I was provided with a faulty, damaged car seat that had broken polystyrene inside which had been badly glued back together. I made a complaint and their response pretty much ignored all the pictures I provided, saying that the manager said the car seat was fine & therefore must be but thanks for my email... They are putting people's children at risk and refusing to take accountability. The car was mostly fine aside from the gear stick not being able to go into reverse a lot of the time, which in a country with very steep hills is dangerous. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MADEIRA, PT - Reviewed by KENNETH - 14 October 2020

" My experience with Europcar or the idea of recommending Auto Europe to a friend? "

" There was a bit too much 'hard-sell' to try and persuade me that I really should take out Europcar's insurances, but it wasn't a big problem because it only took a few extra minutes! I marked the "condition of the vehicle" down because there was a nasty looking mark on the driver's seat and a lot of dust on the steering column and dash which showed that, in spite of proclamations that cars are cleaned especially well "in the current circumstances", they are clearly not! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by TIMOTHY - 03 October 2020

" Easy online booking "

" Good value vehicle. Counter clerk a bit too keen to upsell which was annoying. Most annoying was a large deposit of around £1200 taken on credit card which is still showing as pending on my account several days later. Was told it would be unblocked straight away. Having to check daily to make sure the payment doesn't become finalised. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by RICHARD - 27 August 2020

" You agents Hertz at Funchal Airport were very friendly and efficient. "

" You agents Hertz at Funchal Airport were very friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PAUL - 02 August 2020

" Very Convenient and Flexible "

" Excellent As Always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by CAROLE - 28 March 2020

" see above "

" Sorry ,couldn't use it because of the corona virus 2 days before we were due to fly. Will use in future when we are back to normal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by KASPARS - 16 March 2020

" Please hire cars with FULL INSURANCE. Otherwise absolutely dislike. "

" Experience with Thrifty is OK. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by GORDON - 15 March 2020

" Checkout and getting an "ok" ticket should be extended to all your outlets. Perfect check in and checkout. Excellent. "

" Checkout and getting an "ok" ticket should be extended to all your outlets. Perfect check in and checkout. Excellent. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by MICHAEL - 11 March 2020

" Have no problems with Bravacar, only praise! "

" Prompt, friendly service as always. We had the car for 3 weeks in which time the Corona virus had spread and they were up to speed with cleaning the car and not touching us (handshake and so on). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by BRIAN - 05 March 2020

" Easy to book online "

" Efficient, cheap, reliable car. I was told I would need a larger engine for the terrain but the car I received performed well. Extremely comprehensive information provided at the desk along with e-mails showing the existing marks on the car and a video showing how and where to return it. The only other thing I would have liked was the location of petrol stations near to the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by RICHARD - 05 March 2020

" See above comments in box 3 "

" There was a long wait at terminal desk and was annoying to see staff appearing to be doing nothing. Would just have been helpful if these staff had explained why they couldn't serve us. When we did get to the desk member of staff was very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by DOUGLAS - 04 March 2020

" Auto Europe have a comprehensive list of hire companies detailing types and sizes of cars with full explanation of cost and add ons, and it is straight forward to book the company and car you want. "

" Have hired from Guerin for many years and always found the staff very friendly & helpful, the standard of cars have been very good and up to now we have had no problems with them "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by IAN - 28 February 2020

" Drop off OK but staff could be more attentive to customers and direct them upon arrival. Confirmation email that no damage or other deductions from account is needed at drop off , without having to request - make this automatic. "

" Car was fine but could have been cleaned better before pick up. Good that you specify types of car available in more detail as need more powerful car e.g. 1.5 tdi in Madeira due to v steep hills. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by JAMES - 20 February 2020

" Knocked one point off the Efficiency of Counter Staff only because The gentleman picking us up from the airport and taking us to the car collection office was unfriendly and unhelpful. The rest of the staff were excellent. It may have ben because he was in pain from a back problem, which was the resaon he gave for being unable to lift our bags into the pick up vehicle. "

" Knocked one point off the Efficiency of Counter Staff only because The gentleman picking us up from the airport and taking us to the car collection office was unfriendly and unhelpful. The rest of the staff were excellent. It may have ben because he was in pain from a back problem, which was the resaon he gave for being unable to lift our bags into the pick up vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PETER - 17 February 2020

" Extremely good - we just booked again for June/July. "

" Extremely good - we just booked again for June/July. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MICHAEL - 11 February 2020

" The pick up from the airport is always efficient and friendly "

" Always a pleasure to do business with Bravacar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DAVID - 10 February 2020

" The overall experience regarding the hire car I obtained in Madeira with Sixt was very straight forward, efficient and courteous. I will not hesitate to choose Sixt again if I return to Madeira "

" Professional, efficient and courteous staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by DAVID - 23 January 2020

" Efficient as usual. "

" Higher mileage vehicle condition more like Budget than Avis but OK for price paid. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by GONCALO - 13 December 2019

" Was pleasure and good experience, first time I booked a car with Budget excellent Renault Capture very clean good drive. The staff both at the reception and car park are professional "

" Excellent team "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by KIRTI - 10 December 2019

" great "

" Charged extra to remove excess charges even though we said this was not needed. Got this sorted out eventually later the first day. After drop off, they have yet to send a final receipt to confirm that there was no further payments required. Have sent an email yesterday to request this . "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MEYRICK - 05 December 2019

" Great service "

" Service was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DAVID - 27 November 2019

" AE as always give good value and service, have used you for many years and will continue to do so. "

" All good, excellent car with no damage, rare for Madeira as many cars are well used. Great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by CHRISTOPHER - 26 November 2019

" Excellent value for money, always use autoeurope "

" A little over zealous to upgrade car, fuel and insurance and in inspecting car on return plus car had juddery brakes but otherwise good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by DOUGLAS - 14 November 2019

" Car Hire through Auto Europe has been very competitive and problem free. "

" Have hired a Car through Auto Europe many times and always found the very helpful and Friendly and always been very pleased with the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MICHAEL - 04 November 2019

" Our experience couldn't have been bettered! "

" Great pick up even though our plane was early. Car ready for us. Quickly on our way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by STEVEN - 21 October 2019

" All very good and simple other than the desk trying to get me to upgrade the car which took a while and was also far more expensive than if I had booked the upgrade car on-line. "

" All very good and simple other than the desk trying to get me to upgrade the car which took a while and was also far more expensive than if I had booked the upgrade car on-line. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DUARTE - 14 September 2019

" Very easy & have the best prices, simple. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by CUSTODIO - 13 September 2019

" I try always to book through Auto Europe as I find it very easy and competitive. "

" the attendent was very experient and very frendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by EDUARDO - 10 September 2019

" Very good "

" I was miss sold on the insurance. Was told if i pay €30 + there is no holding fee which i did and in returning the car after 16 days, was told to pay €480 + for the insurance. I was not told it is €30 + per day so imagine my surprise....listern carefully and ask questions! Otherwise, great! "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ROBERT - 02 September 2019

" Website worked fine with no trouble "

" Good price, well powered car, which needed for Madeira's roads, in good condition. Would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by CAROLINE - 19 August 2019

" AutoEurope have a very easy to use website working closely with many car rental companies. The whole process was stress free and quick. "

" Had a lovely welcome after a very early start which was lovely. We were upgraded to a larger car which to be honest made some of our driving around Maderia a bit stressful as a smaller sized car is easier for the multi storey carparks and parking in general. However, it was a lovely gesture and all passengers were thrilled. The GPS was not as easy to use as we had thought it would be so we resorted to using our google maps route finder on our phones. Would whole heartedly recommend using AutoEurope and Thrifty for quality and service at both pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MARGARET - 08 August 2019

" Efficient, helpful staff "

" helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by STUART - 22 July 2019

" Efficient service. Can't fault it "

" Superb from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PIOTR - 11 July 2019

" They are liars , on a website you're thinking that is full insurance and on airport bad surprise you have to buy extra insurance for 300 GBP!!!!! "

" The staff was very rude , wasn't helpful at all. They couldn't answer for simple question. I would not recommend them to anyone. When you car is broken they saying to bring the car with full tank even when you have full insurance. They won't come and send recovery team!! The worst experience ever. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

MADEIRA, PT - Reviewed by ZDENEK - 07 July 2019

" . "

" . "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by SIMONE - 02 July 2019

" they are really professional and the car was really in good condition "

" well organised and kind employees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by TIMOTHY - 28 June 2019

" End to end was perfect "

" Great service. Easy pick up. Upgraded myself to bigger car for not much extra. Drop off even easier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ELWYN - 05 June 2019

" Hired the vehicle through Auto Europe. Very easy process at a good price. "

" Efficient courteous staff. No ques. Easy pick up and drop off of vehicle. Nice, clean fresh vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by GAWTAM - 23 May 2019

" very good service "

" this is the first time I hired a car with Bravacar I was very pleased with the service and will certainly book my next car with Bravacar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PRISCILLA - 16 May 2019

" Regular reminding! "

" No problems encountered "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MICHAEL - 02 May 2019

" Had no problems booking Bravacar through Auto Europe at a reasonable price. "

" Had no wait either end of our holiday at the airport. Staff very efficient and car ready and clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by HENRY - 28 April 2019

" See £ "

" The Fiat I hired was very under powered. On reflection I would opt for a more powerfu engine to cope with Madeira roads.l "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by PETER - 24 April 2019

" Overall would use Budget again, but when checking the car over for existing damage there was more damage than on the supplied documentation. I was unable to register this with the on-site staff - I was advised to photograph all damage and then discuss on drop off. I spent two weeks worrying during the rental that there might be problems when droping off the car. No such issues at drop off, but the worry could have been avoided if the on site staff were to review the existing damage against documentation during pickup. "

" Pickup & Dropoff paperwork is now fully electronic. Need a 4G signal to pickup documentation in order to check the car for existing damage before leaving the airport. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by JOHN - 18 April 2019

" Car ok. "

" We were immediately encouraged to upgrade the car, '4 adults and 1.3 engine on hilly roads, better to upgrade' So we did but would a 1.4 engine really have made such a difference! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MADEIRA, PT - Reviewed by DAVID - 28 March 2019

" My first issue with Auto Europe but I will put in a claim with Dollar / Hertz / Thrify. "

" The staff at Dollar (Badged as Hertz / Thrifty) tricked me into bringing the car back half full saying their rate to refill the car was cheaper than at the garage. When I got back they charged me for a full tank of petrol rather than the half tank I had used €67.55 for 196km driven and no time to go back an fill up. This is a new trick for Car Hire companies who I have learned from bitter experience are basically dishonest. My contract was full to full so I guess I have no argument, paying for the experience (literally). As this is my second bad experience with Hertz / Thrifty they shall no longer get my business and this will now include Dollar "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by MICHAEL - 28 March 2019

" We always use Brava Car now, the best car hire on the island! "

" Excellent choice of car for the conditions of driving in Madeira. Lovely staff, helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by ANDREW - 27 March 2019

" Easy to book and good value. "

" Easy pick up after initial computer problems "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by JOHN - 23 March 2019

" See above "

" Stafffriendly and efficient. Car arrived promptly and clean with around 14000Kms. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by BRIAN - 22 March 2019

" all smooth ,no hidden charges and good estimate of cars condition "

" very good overall. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DAVID JOHN - 19 March 2019

" content "

" no problems "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by TREVOR - 14 March 2019

" would have been 10 if counter delays had not occurred. This needs to be resolved "

" Spent over an hour at the counter due to a slow computer and problems with the credit card reader. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by FRANCISCO - 08 March 2019

" Autoeurope has been wonderful every time when hiring a car because the service is brilliant! "

" As always Bravacars has been wonderful to us for so many years over than 20 or more, that's why always choose them and Autoeurope when booking our holidays in Madeira because of that and the service and staff are brilliant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MICHAEL - 07 March 2019

" No problems experienced with our booking and car hire, very happy "

" Great efficient service at Madeira airport for collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MICHAEL - 02 March 2019

" No stress. Quick "

" Efficient friendly staff. No fuss or drama unlike other hire companies "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ULISSES - 28 February 2019

" All went well "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ROBERT - 28 February 2019

" I thought the voucher we had covered all the car hire costs. I expected to pay a security deposit for the excess and the fuel, but we had to pay extra because we were picking the car up from the airport "

" I thought the voucher we had covered all the car hire costs. I expected to pay a security deposit for the excess and the fuel, but we had to pay extra because we were picking the car up from the airport "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PHILIP - 28 February 2019

" I have used Autoeurope for many years and have always found them to be the best value for money. Just be aware not to mis-quote "collect and return with a full tank of fuel." "

" We had to wait for the mini bus to go to their off-site collection point and back, as it could only accommodate about 6 at a time (we were 4). Once there, we were given the hard sell, "scare tactics" for their extra €147 weekly insurance, including "if you scratch the car wider than 4cm diameter, that's €200, if your tyre runs flat, that's another €200, plus any damages to the wheel/car (apparently it had just happened to a German guy and his son and "they arrived as friends and left as enemies" according to the agent who served us - that's really professional of him to say that, I'm sure it's not the first time he's said it either!) A couple were checking in at the same time and got embroiled in the conversation with the agent serving us, that I just sat down, waited patiently and let them get on with it for 5 minutes, which again I thought was very unprofessional. They block €1050 off your credit card if you don't accept their extra insurance (as I didn't) and I honestly thought (and was scared) I wouldn't see most or all of that money again, but I returned the car the same as I had accepted it and they didn't charge me. They didn't have any of the Fiat 500 left, so we were given the Punto instead. It was newish and already had damage to the front and back bumpers, which was noted on the paperwork. By the way, they ask you to sign a contract in Portuguese only, which I'm not sure is legal. I was honestly just glad to get the car back and leave. Autoeurope also quoted me "collect and drop off with a full tank of fuel" which wasn't accurate at all and the agent poo-pooed it when I quoted him! The car had 20% fuel, we were charged €13 for that and had to return it with 20%, which we did and the money was refunded, minus credit card fees, as they didn't accept my cash! Although I paid only £49 for a week's car hire in Madeira, I would not recommend using the company, as it was too stressful and unprofessional. In fact, it dawned on me I'd used them 4-5 years ago in Alicante and had exactly the same, unpleasant experience, but unfortunately I'd forgotten about it. Sorry Centauro but I can't see you getting repeat business, if this is how hostile you are to your clients, can you? "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 5

MADEIRA, PT - Reviewed by LEONIO - 27 February 2019

" Always excellent "

" Always excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ANTHONY - 21 February 2019

" I have used Auto Europe on a number of occasions they are my first choice for Portugal and Madeira. "

" Very good price, good car "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JOAO - 17 February 2019

" Well trained staff are always a pleasure to deal with. "

" Generally good experience - no queues - nice staff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by DAVID - 07 February 2019

" All in all a very good service. "

" Very good service, efficient friendly and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MICHAEL - 31 January 2019

" being picked up from the airport is so much better than having to queue in the airport and then again in the carpark "

" The staff is efficient, the process stress-free, the cars ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PAUL - 30 January 2019

" Happy customer "

" Super efficient and friendly, nothing has ever gone wrong with approx 20 rentals over five years "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by LEONEL - 25 January 2019

" Had no problem booking and was happy with price, car was fine , however I was shocked to have been charged £258.61 by Inter rent when all I was supposed to be charged had been pre-paid . The public should be made aware that inter rent/gold car rip you off!!! "

" had un authorised charges on credit card, will never use Inter rent again, as had not realised inter rent was gold car desk and last time used staff were rude and took 1hour40mins to be seen would not recommend to any body. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by SAM - 24 January 2019

" Excellent service provided and very good price. "

" Very smooth transaction at the point of pick up and drop off. No issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PAULO - 11 January 2019

" Good, trustworthy website. "

" Excellent service, shame about the car which was old and below my expectations. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MADEIRA, PT - Reviewed by ERIK - 10 January 2019

" Only comment is that the 1.0 ltre auto Volkswagen golf that we had is not really suited to the steep hills of Madeira. "

" All worked effortlessly - no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JOHN - 08 January 2019

" Very friendly and helpful staff. "

" Very friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PAUL - 08 January 2019

" Extremely efficient and always very helpful "

" Best Value, Best Service, Regular Returning Customer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ALASTAIR - 24 December 2018

" Far fewer issues than previous hire. Auroerope have made it much clearer this time that it's a sub-hire with another party from whom the vehicle should be collected. Nice simple sharing/ comparison site connecting generally smaller operators with customers whilst providing reassurance of dealing with a larger and known organisation. "

" Our hire with bravacar was effortless throughout. Friendly, helpful staff met us at tge airport to collect us for a <5 minute drive to the office and depot where paperwork was completed promptly. We were in the car and on our way probably within 30 minutes of landing. Vehicle return was just as efficient. The cars offered may not be the newest hire cars available (ours had 44,000km) and bodywork is rather scruffy. However, importantly, the vehicle appeared well maintained and mechanically sound. The slightly older nature of the fleet is also reflected in the hire price and quite frankly it's reassuring and rather refreshing to have a rental car already with a few scrapes and knocks, and to know that unlike the big hire firms they're not going to be precious about the car and impose unreasonably high financial penalties for the slightest scuff or stone chip. Particularly good to know on a small island with some difficult roads. I very much which that this 'lower end' approach to car hire were more widespread, afterall, how many people really care quite how tidy and new their holiday hire is, compared against the better price and more relaxed and therefore enjoyable use of a car which is already worn in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by KEVIN - 23 December 2018

" Guerin such a pleasure to do business with. Friendly staff, very helpful, checked the car over with us and explained all the controls, fuel grade etc.. No attempt to upsell the model of car and no pressure to take a zero excess insurance (we had our own). Guerin also only blocked a 300 euro deposit on the credit card. If only all car rental companies were as good as Guerin. "

" Guerin such a pleasure to do business with. Friendly staff, very helpful, checked the car over with us and explained all the controls, fuel grade etc.. No attempt to upsell the model of car and no pressure to take a zero excess insurance (we had our own). Guerin also only blocked a 300 euro deposit on the credit card. If only all car rental companies were as good as Guerin. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by MICHAEL - 20 December 2018

" Nice staff "

" Lovely to be picked up from airport instead of having to queue both inside and outside of the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by IAN - 18 December 2018

" Easy to use website, used Auto Europe several times before "

" Absolutely no problems. Car hire was very close to hotel, easy to collect and pickup the car. Car was fine, clean with no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ANDREW - 18 December 2018

" See comment 3 above. "

" I was given a hard sell when collecting the car. The representative told me that that the car I had booked would not be able to climb all the hills on the Island. So, why can I rent such a car? I was advised to upgrade to a diesel 1.5ltr car; at a cost of £50. I was going to upgrade until I was told I had to pay by card. Cash was unacceptable, according to the terms and conditions I had entered into. So, I declined the upgrade. I then had to pay an airport tax for collecting the car. I believe this cost should be added at the time of booking; especially when I have already confirmed to you my collection location. I made my frustrations known to the operator, who chose to tell me about the shortfalls of using bigger companies who subcontract... I will recommend to my friend, who has booked a hire car for us to share on 3 Aug 2019 from Basel for a week, to cancel the booking and use a straight forward and honest company, who do not look to exploit people at arrival. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by HUW - 17 December 2018

" As above. "

" Absolutely no problem. Friendly staff, great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PETER - 13 December 2018

" A really great end-to-end experience. Highly recommend. "

" A really great end-to-end experience. Highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by LUIS - 12 December 2018

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by RORY - 06 December 2018

" Efficient service "

" Efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by CHARLES - 06 December 2018

" Overall, the experience was terrible. I did however, speak to an auto-Europe over the phone for a refund. Whether that will be a success, I guess time will tell. "

" Our flight had to be diverted due to bad weather conditions. Upon arrival the next day, the company had automatically cancelled our reservation, knowing full well of the extent of flight diversions. We had to rent another car from another rental company despite paying for the cancelled rental for the whole week. This "policy" had been very inconvenient and really lowers the quality of the service. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by NORMAN - 06 December 2018

" Good "

" Very professional outfit. Nice quick turn around for both collection and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by GEOFF - 04 December 2018

" Very disappointed with the interpretation of a insignificant scratch "

" The interpretation of the damage to the door was very poor, an insignificant scratch cost 250 euros. This mark could have been polished out with a cutting compound. This can be re-examined by viewing the photo taken or the car. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by GLENN - 29 November 2018

" Overall the staff had a job to do but with a little prior thought and planning the changeover experience could have been simpler. having to rejoin the queue wasted a lot of time and many customers were quite frustrated at this approach to hiring a car. The price however was extremely competetive in relation to other companies on the island "

" Collecting the car took a long time. The staff wanted us to take out a lot of extra insurance. Once we had collected the car from a car park some way from the airport, we had to bring it back to the airport for inspection by the staff, We had to wait in a very long queue despite having the car and the paperwork. The whole process took the best part of an hour before we were able to depart meaning we missed a pre arranged appointment time. the process could have been speeded up simply by having a designated member of staff to check over the condition without having to re join a very long queue. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 6

MADEIRA, PT - Reviewed by JOHN - 29 November 2018

" As always simple website and easy booking arrangements with wide range of options. "

" Car was OK until battery failed on third day and couldn't get it to start. However it took just one phone call for Guerin staff to respond very promptly and effectively. Had a taxi to take us back to their office within 30 minutes and were on our way with a replacement car quickly. The replacement was a higher class car and was very satisfactory. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by ALEXANDER - 25 November 2018

" As I had some issues with Auto Europe before, so I can't recommend it. It's cheap, and you get what you pay really. "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DUARTE - 25 November 2018

" Used AutoEurope several times now & never disappointed. The excess cover very good value for money, worth it. Thank you "

" Very efficient, no hassle, easy. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by MICHAEL - 22 November 2018

" easy painless stress free "

" friendly efficient no pressure to upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PAUL - 21 November 2018

" As above "

" Overall I was satisfied with Dollar, the original car we hired though was sub standard and we had to return to the hirer and they apologised and provided a much better replacement. The one thing I didn't like is the insurance "top up" (this isn't just with Dollar) but I always like to upgrade when booking my car online to full insurance that covers wheels, tyres etc but then get told by the local agent that this insurance is inferior and that I should take out their own. Basically I just want to sort it all before I start my holiday and not get hassled after a long flight. Overall though good value for money. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MADEIRA, PT - Reviewed by NIGEL - 21 November 2018

" Always good comparison of rates and selection of cars, plus I like the excess waiver option "

" Friendly and efficient, both at check-in and drop-off. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by CHRISTINE - 20 November 2018

" The counter staff were so lovely and helpful and gave us lots of tips on what to see on the island. There was a little upselling which is to be expected, but they were not pushy like some other car hire companies. The people int he car park for collection and drop off were also very professional and friendly and I would definitely use this company again for car rentals "

" The book "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ANDREW - 18 November 2018

" See above. Given Goldcar's reputation you should make your clients aware in advance if they are the rental supplier. I have had mainly good experience with them but I expect a low price. "

" This rental was operated by Goldcar. If I had known I would have avoided or booked directly. I could have booked a car with Goldcar or Rhodium for 30% less than I paid for Interrent. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by RITA - 16 November 2018

" All good but except did not receive my deposit and petrol money yet "

" Was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by NELSON - 14 November 2018

" Good price on renting the car. No information how much a week is going to cost you when you arrive at the airport to collect your car about 4 times the actual price of the car very disappointing as it was first time hiring a car, never knew that there was airport taxes plus I paid extra for insurance witch didn't actually work had pay again for insurance. Very disappointed... "

" Good service. But very bad information. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by MICHAEL - 13 November 2018

" Satisfied with your services but will not ever be hiring a car with Avis again! "

" Bullied into paying extra for Super Damage Waiver, which was totally unnecessary as had already taken out additional cover through yourselves. Was advised that we could not take the vehicle until we had paid the extra sum demanded. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by RICHARD - 12 November 2018

" Very satisfied "

" Best car hire experience I have recently had - thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by THOMAS - 08 November 2018

" Auto Europe was very easy to deal with but you should warn customers against pushy sales staff who seemed more interested in coercing as much additional revenue for their company rather than assisting the customer! "

" Great difficulty picking up car and more or less forced to take out insurance with Hire companyusing debit card) as my credit card was blocked. They refused to let me use my wife's card even though she was standinag beside me to secure the deposit against damage, hence the necessity according to them that this would be the only way to get the car. Thoroughly unhelpful and belligerent. I will not be using Interrent/ Goldcar again. The insurance package was totally exorbitant - £170 ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by ALAN - 06 November 2018

" Before I complete my review I would have liked to receive the €300 deposit back!! As I returned the vehicle early morning last Wednesday and I was informed I would automatically receive a refund I'm obviously concerned this hasn't been received by close of business 7 days later!! I await a response about that. I have used your company happily before in another country and will probably use you again but I struggled to complete a generous review this time given the above factors when I much prefer to make positive comments. "

" See my comments below. When I went to pick up the vehicle I was advised the vehicle I had booked wasn't very appropriate for use in Madeira which made me wonder why it was even available. The upgrade vehicle proved appropriate however. Also some rather confusing advice was given regarding fuel prices on the island which factored in my vehicle upgrade choice which I consider after the event to be misleading, if not wrong re the fuel pricing. I'm not usually minded to complain but consider that better information re vehicles should be provided at the time of booking if certain vehicles are inappropriate. Also there was a large cost for airport tax that should be better disclosed rather than modestly touched on in the fine print. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MANDIE - 04 November 2018

" Amazing stag nothing was to much trouble ! "

" Very helpful and accommodating as my husband having lunch It's mobility they brought our vehicle to the door for us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ELI - 04 November 2018

" good "

" "INTERRENT" Block my card 2140 Ero (2000 Ero for Damage ,140Ero for fuel) not 800... Your contract says Your rental includes: * Airport Surcharge of 9.50 % , will still apply to any local charge "INTERRENT" thake me 27.49 ero In case the rent cost 78.95 GBP it is 90.28 Ero 9.5% it is 8.57 Ero and not 27.49Ero Your contract says * Credit Card Block: EUR 800.00 will be blocked on the client's credit card at time of pick up "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by PAUL - 01 November 2018

" Have already booked the next car hire with Bravacar "

" Excellent Service As Always "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by CLAIRE - 01 November 2018

" The car was in a very poor condition. It was old, heavily scratched, the indicators did not work, and it was not really road worthy. "

" The car was in a very poor condition. It was old, heavily scratched, the indicators did not work, and it was not really road worthy. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by CAROLINE - 25 October 2018

" As above "

" Rude staff Having to upgrade when not necessary being charged for a sat nav when one in car No one there when car returned Stood in queue for pick up for an hour "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by MICHAEL - 25 October 2018

" see above comments. Hard to fault Auto Europe either "

" freindly, efficient, knowledgeble staff. waiting for us at the airport . we probably had our car and were away within 10 minutes of clearing customs. Unlike companies based in terminal. Likewise the return of car was smooth & completely hassle free. MJG "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DENISE - 25 October 2018

" Would book with Europcar again and highly recommend. "

" A well maintained and clean car was ready on our arrival, and the staff were very friendly and good English language was spoken. There was no "hard sell" involved for extras and things that were not required. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by STEVEN - 18 October 2018

" Releasing a vehicle with brakes in this condition is bordering on criminal. Luckily I discovered this after 20 miles whilst exiting the motorway, not on a descent on one of steep mountain roads in the island. "

" The worst car hire experience in 30 years. Rudest, most aggressive and bullying counter staff I've ever encountered anywhere. Vehicle had badly worn brake pads in dangerous condition which I had to return after the first day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by NEIL - 15 October 2018

" Feel lied to. Deceived into upgrading and buying insurance (I had already bought insurance online). Staff obviously on commission. Very disappointed. "

" They basically forced me to buy insurance and advised an upgrade based on fuel cost.. I only used half a tank so was not necessary. They refused to send documents to my insurer if I had to make a claim therefore forcing me to buy insurance again. Cost me an extra £187. Very unhappy and feel deceived. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by GEOFFREY - 14 October 2018

" This was the perfect rental experience. Seamless, painless, absolutely no problems to recount whatsoever. "

" The car was excellent. The service was excellent. The whole process of collection and return was straightforward, efficient, fast and painless. I am sure there are busier periods when this process takes longer, but that is a fact of the traveller's life. If Sixt maintain this standard of service they will get my business every time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ANDREW - 12 October 2018

" Auto Europe provides a good comparison across different car hire companies. "

" The counter assistant used a bit of a 'hard sell' to try and have us pay more for a manual car which he said would do better on the island roads. I had already paid extra for an automatic and was not happy to pay extra for a manual. The automatic I ended up with handled the steep mountains fine. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by DARIUS - 10 October 2018

" No problem at all "

" Solving problems fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by COLIN - 09 October 2018

" Hiring through Auto Europe online was simple and cost effective with their additional insurance cover. "

" Positive - The car was actually provided by Europcar but I paid much less than I would have paid if hiring direct from Europcar. Negative - There were long queues at the desk, both when I picked up and dropped off the car. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by STEVEN - 09 October 2018

" When arriving to pick up my car the sales advisor mentioned the car they were providing had a small engine and would struggle up the mountains, they suggested I upgrade the car to a diesel for €59 which I accepted (This is unacceptable itself for the fact that we rent a car expecting the company to provide you with a adequately powerful engine for its surroundings). When looking at my bill during the holiday I noticed I was charged £96 on top of the £80 I paid. The sales advisor miss-sold the upgrade, I was told €59 and when I looked at the bill it was £96 which is nearly double they quoted. I went back to the office to explain the situation and they said that they couldn't help me that I would have to make a complaint by email, they were rude and unhelpful! A terrible company, I now know why they have terrible reviews and will never rent a car from "Goldcar/Interrent" again. "

" When arriving to pick up my car the sales advisor mentioned the car they were providing had a small engine and would struggle up the mountains, they suggested I upgrade the car to a diesel for €59 which I accepted (This is unacceptable itself for the fact that we rent a car expecting the company to provide you with a adequately powerful engine for its surroundings). When looking at my bill during the holiday I noticed I was charged £96 on top of the £80 I paid. The sales advisor miss-sold the upgrade, I was told €59 and when I looked at the bill it was £96 which is nearly double they quoted. I went back to the office to explain the situation and they said that they couldn't help me that I would have to make a complaint by email, they were rude and unhelpful! A terrible company, I now know why they have terrible reviews and will never rent a car from "Goldcar/Interrent" again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by MIKE - 09 October 2018

" would thoroughly recommend this car hire "

" Everything went very smoothly, from the online ordering, to picking the car up & dropping the car off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by JULIE - 07 October 2018

" Very good "

" Very easy to deal with and very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MICHAEL - 24 September 2018

" The car was fine but I wasted time looking for an airport office that did not exist and wasted more time retuning the car early to ensure I reached the airport on time. "

" The car was fine and the price was reasonable. BUT your website states that Centauro are at Madeira airport and they are not!! There is no office there and I wasted time looking all over the airport for it. The cars are not there either. The office and garage are about 2 miles away, outside the airport and up a side street. This is very inconvenient both for pick-up and return of the car. You should make this clear when booking and it is misleading your customers to claim that the cars are at the airport. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by RAYMOND - 21 September 2018

" Staff were very helpful and I was a very satisfied customer "

" Expecting a 4 Door Renault Clio we were disappointed to be told not available- offered a Fiat Punto or to upgrade to a diesel best option. Did not want to pay for an upgrade and was then offered a Fiat Panda as best alternative. However after using the car for a few days, it proved unsuitable as its gear lever was in a raised position which played havoc with my arthritic shoulder. Went to a local depot and car was changed for an Opal Corsa (Renault Clio not available) which proved to be excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MICHAEL - 20 September 2018

" I have used you at least 20 times in the past 3 years. Its time you gave loyalty a small financial reward. "

" Good approachable friendly, competent staff. No hard sell for extras like some other companies such as Gold Car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by MELISSA - 18 September 2018

" Wouldn't recommend or use again - booked a car with Interrent for a week for my holiday and was unable to collect my car on booked date due to my flight being diverted to another island as it was unsafe to land due to heavy winds. When I finally reached my holiday destination 2 days later (bearing in mind I've booked the car for a full week) I was then denied a car and was told the car was no longer available and repeatedly told I should've called to inform them what was happening (the car rental is based at the airport) you would've thought they would've noticed planes weren't landing! Despite explaining I had other things to sort such as accommodation and to arrange transport back, not once did I receive an apology or even some sort of solution just rudeness and attitude - for example, I explained it wasn't my fault and the response I got back 'it's not mine either' definitely no customer service skills to even give a customer such response! I ended up with no car and no refund. STAY WELL AWAY!! "

" Wouldn't recommend or use again - booked a car with Interrent for a week for my holiday and was unable to collect my car on booked date due to my flight being diverted to another island as it was unsafe to land due to heavy winds. When I finally reached my holiday destination 2 days later (bearing in mind I've booked the car for a full week) I was then denied a car and was told the car was no longer available and repeatedly told I should've called to inform them what was happening (the car rental is based at the airport) you would've thought they would've noticed planes weren't landing! Despite explaining I had other things to sort such as accommodation and to arrange transport back, not once did I receive an apology or even some sort of solution just rudeness and attitude - for example, I explained it wasn't my fault and the response I got back 'it's not mine either' definitely no customer service skills to even give a customer such response! I ended up with no car and no refund. STAY WELL AWAY!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by DAVID - 17 September 2018

" Very happy with experience "

" Staff at Madiera airport were excellent advising us to upgrade to a more appropriate car for the island "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by SAM - 14 September 2018

" Na "

" We were forced to take additional insurance "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ANDREW - 13 September 2018

" Madeira is notorious for rental companies like Goldcar. This experience was not much better. You need to do a secret shopper on this bunch of losers. "

" Specifically booked a Clio - had a clapped out fiat punto. Bodywork damaged in 6 plus places. Terrible reception & required a £1300 deposit despite deliberately taking out a full package. Actually thought it was a con. Took over 30 minutes to just pick the car up with no communication. Worst car rental experience ever. Period. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MADEIRA, PT - Reviewed by MARTIN - 01 September 2018

" Great job guys "

" Very polite and professional service with no fuss or problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MICHAEL - 30 August 2018

" Good backup service "

" Despite having purchased a zero excess policy from Aotoeurope the Interrent counter staff insisted I purchased a zero excess policy with them or I could not have the car. I contacted Autoeurope who sorted the matter out within 2 days which was impressive. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by PHILIP - 25 August 2018

" This was the third time that I've used Autoeurope and I've always had a good experience. The one time I used a different company the service was terrible and the car was a downgrade on what I'd ordered with no reduction in the price. I won't make that mistake again! "

" No queue on arrival so relatively quick to pick up the car. No problems at drop off and even though I declined their additional insurance the staff did not seem to be looking to find damage to charge for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by CARLOS - 14 August 2018

" It was a rip off. Ill never use auto europe again. It was a very bad experience "

" Terrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by MICHAEL - 13 July 2018

" Very good "

" Second time I have used Brava and very satisfied with them. Staff speak excellent English and don't hassle you with unforeseen payments as we have had from others. We will use again on our return to Madeira "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PETER - 29 June 2018

" Good website that enables you to compare the prices for different companies rather than just offering the cheapest "

" It was really Hertz rather than Thrifty. Generally very good. Nice car in good condition. I'd prefer a quicker checkout without the attempts to sell me a more expensive vehicle, excess insurance, a sat nav or a dubious fuel package "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by JOHN - 28 June 2018

" Nothing not to like efficient value for money service. "

" Very efficient service all round but the car was rather old and well used. But the price paid was excellent and car got us where we wanted to go "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MADEIRA, PT - Reviewed by PAUL - 20 June 2018