MAGGIORE ITALY Car Rental Reviews

TRAPANI, IT - Reviewed by PIETRO - 18 September 2025

" Apart from Maggiore pressurising me in buying extra insurance every thing was a good experience "

" The desk staff where persistent in selling an extra insurance as i told them that i had arranged my own! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MICHAEL - 28 August 2025

" Please get the basics correct. A two hour 'wild goose chase' around Turin was unnecessary, frustrating and a bad start to a holiday. "

" There was a big problem with the vehicle collection address. The Auto Europe confirmation stated the pick-up location as Porta Nova, however there was no Maggiore office near Porta Nova and following some great help from the Enterprise office near to Porto Nova, we ended up at the Maggiore office at Porta Susa some two hours later. The representative at Maggiore informed us that the Porta Nova office had closed some two years prior. The support from both Auto Europe and and Maggiore representatives was good and the fundamental issue was outdated information. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by SEAN - 31 July 2025

" Always seem to find a deal. "

" No probs. A little slow. It was full to full, but thet handed over 3/4. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARK - 30 July 2025

" Overall, ok "

" Car was ok but hadn't been cleaned before pick up. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by MARK - 29 July 2025

" The car was very old 60000 km on the clock. It was also very dirty. "

" The counter staffer were very flustered and had me wait approximately 40 minutes to do the paperwork "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 4

FLORENCE, IT - Reviewed by PETER - 17 July 2025

" I have used autoeurope a lot and usually good This experience was terrible "

" Downgraded my car Staff were rude Charged me for a car even though I had already paid Car was very dented and scratched Had to wait 30 minutes for shuttle bus Terrible experience "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

PISA, IT - Reviewed by MARIO - 16 July 2025

" Super service. Quick service at arrival and return! "

" Great service at rental and return. Super. Note that handling at the point of rental ( Pisa airport) is managed by Avis "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by DEREK - 30 June 2025

" I will certainly use Auto Europe for car rental "

" Unclear where the pick up desk was located within Brindisi airport Poor signage after arriving in the main arrivals hall. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DOUGLAS - 27 June 2025

" This is still unresolved and the second time in my last two rentals with two different companies through Autoeurope where I have had to chase the company for reimbursement and wait more than 2 months for my money. This is not good at all. And this present issue is still unresolved. "

" The counter staff charged me extra for a young person driver even though I am 59 and I was alone and the only driver. They have admitted their mistake but have not made the refund after more than 2 months and now are not communicating since writing to say that their refund system was not working. Still unresolved and I will have to go through all of this again. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MAY - 26 June 2025

" If you have unreliable providers I'm unlikely to use you again, and Maggiore was diabolical "

" Impossible to contact anyone from Maggiore during the rental period to try and extend it - phone - various numbers. Emails - bounced back or no reply. I had to drive for 2 hours to extend the rental. I wasted 2 days of my holiday in this. I will never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by NICOLA - 24 June 2025

" AutoEurope system is very good. "

" Dreadful car initially, had to take it back & swop it for another. Very old Panda with broken seat, no radio & dirty. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PALERMO, IT - Reviewed by JOHN - 16 June 2025

" mmm "

" mmm "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by DONALD - 20 May 2025

" See comments above "

" Bought car rental from Auto Europe for £185.21, which I thought included collsion damage waiver. However when arrived at Maggiore they explained that what I wanted was their damage waiver - which cost £168.46 (192.61 euros) which made the CDW I'd bought from Auto Europe an unnecessary expense and the overall car hire much greater than expected. Auto Europe should be clear about these matters from the outset and sort out the issue with Maggiore "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by NATALIA - 02 April 2025

" It was very convenient, easy and profitable! "

" Excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ADAM - 28 September 2024

" I have already recommended auto Europe as my experience over the last couple of years has always been positive "

" Polite, friendly and helpful both on drop off and collection and upgraded car without charge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by LEE - 23 September 2024

" Auto Europe will be assessed on how they deal with this complaint. Maggiore in Napoli were rude, unprofessional and ignorant. They also conned me into signing for a 600+ euro repair on a scratch "

" Pick up desk in Bari Airport good. Walked out to hut outside to collect keys, just given a bay number. No one to walk around the car with, no paperwork to mark scratch on. No one available to talk too. Drop off a Napoli train station. Guy looked around car and noticed small scratch which I explained was already there. He stuck his phone in front of me to sign for dropping car off. Then explained he had charged me 600+ euros for the scratch and pretty much walked off ?????? Disgraceful behaviour and ruined our holiday at the end "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PESCARA, IT - Reviewed by JOHN - 20 September 2024

" Have no problem in using again "

" Easy to book, easy to pick up, easy to drop off - but damage to car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ANCONA, IT - Reviewed by ANDREW - 18 September 2024

" Good value for money "

" Quick, friendly and efficient "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by JOHN - 17 September 2024

" Pleasant experience "

" Pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by PETER - 17 September 2024

" used AutoEurope often, never had a problem. "

" At the checkin they tried to sell us a more expensive car as the one we booked supposedly didn't have Satnav. We didn't upgrade and it turned out our car did actually have one. The car itself was not clean and it developed some knocking noises in the steering system. When we had an incident we needed to call them but the office number didn't work and noone picked up thr phone at the airport office. We then googled for a contact number and got hold of someone, who told us they knew that the normal office number didn't work. When we gave the car back and paid for some damage, we were told we would get a receipt immediately. We are still waiting. Finally Maggiore charged us the same sum three times (rather than just once) and we're currently trying to get our money back. AVOID!!! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by PETER - 13 September 2024

" Very efficient "

" Agents were very friendly and efficient "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 09 September 2024

" I have just received my credit card bill through to find I have been charged £602.35 by Maggiore car rental in addition to the £560.37 paid on 6th February 2024. When I collected the car I was asked if I wanted to have comprehensive insurance on the car which I thought had already been paid and therefore assumed I hadn't paid this when renting the car. I assumed the amount I was paying was going to be the total for the car hire and never did I expect to be charged a further £602.35 on top of the £560.37 already paid. On returning home I can see that I had already paid for insurance on the vehicle for the length of my hiring agreement. How it can be justified to charge more than the original price of the car hire for "insurance" when insurance was already in place for the length of the loan agreement. It was not made at all clear to me that the amount of £602.35 was an additional cost over and above the £560.37 and if this has been made abundantly clear to me at the time there is absolutely no chance that I would have paid this. It would seem to me that this amount of money being charged cannot be justified and preys on holiday makers being led to believe that without this they would not have comprehensive insurance on the car. If I had known that I would be paying £1,162.72 for car hire for ten days I would have requested something other than a Fiat Tipo. I am most displeased about my experience and feel that experience has tarnished a holiday as I now have to find the money to pay off my credit card bill for a car hire bill that has more than doubled, I would therefore request a refund of the additional £602.35 charged "

" I have just received my credit card bill through to find I have been charged £602.35 by Maggiore car rental in addition to the £560.37 paid on 6th February 2024. When I collected the car I was asked if I wanted to have comprehensive insurance on the car which I thought had already been paid and therefore assumed I hadn't paid this when renting the car. I assumed the amount I was paying was going to be the total for the car hire and never did I expect to be charged a further £602.35 on top of the £560.37 already paid. On returning home I can see that I had already paid for insurance on the vehicle for the length of my hiring agreement. How it can be justified to charge more than the original price of the car hire for "insurance" when insurance was already in place for the length of the loan agreement. It was not made at all clear to me that the amount of £602.35 was an additional cost over and above the £560.37 and if this has been made abundantly clear to me at the time there is absolutely no chance that I would have paid this. It would seem to me that this amount of money being charged cannot be justified and preys on holiday makers being led to believe that without this they would not have comprehensive insurance on the car. If I had known that I would be paying £1,162.72 for car hire for ten days I would have requested something other than a Fiat Tipo. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 2

GENOA, IT - Reviewed by NIGEL - 08 September 2024

" The only small issue was that I wanted to add someone to the insurance for the weekend . I could nt do it over email as the email address was nt answered . So I drove 40k to a branch and they wanted to charge me from the beginning of the rental although I only wanted 3 days ( 15 days was the total rental) "

" At Genoa airport the Gentlemen are very helpful , thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by BONNI JACOB - 30 August 2024

" Responsive through e-mail and calls. Customer service better than what we used to from other agencies. "

" Provided us road unworthy car that broke down after 6km of driving. False marketing because they sold a discounted price and you really got a discounted and mediocre car. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by ADRIANA - 28 August 2024

" The agent was close to the airport full instructions on where to locate the car. All damage recorded on the form. Car full of petrol and no issues "

" Easy all round with pleasant staff . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ALAN - 22 August 2024

" I am really glad I tried auto Europe this year, I normally book direct with the car hire companies. I saved over £280 this year and will definitely be using auto Europe in the future for my foreign car hire needs. Thank you "

" As an avis company the counter staff member Anna at Avis/Maggiore was fantastic and made the pick up and return very easy. This is my 2nd year returning to the same location and both times have provided a good experience. The car we picked up wasn't very clean either inside or out, but didn't affect the hire. I will use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by LUISA - 22 August 2024

" As above "

" At pick up.there one one person dealing with clients for 3 different companies,avios,budget and maggiore,how can one person deal with so many customers at once?in fact the poor girl didn't,that's why it took us nearly 1 and half hours to pick up our car... It's a disgrace that at Naples airport,we have those experiences in 2024 "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by BIAGIO - 21 August 2024

" Customer service agent that I spoke to had limited knowledge about maggiore policy and returning the car outside of office hours so I had to call maggiore directly. "

" Booked the car based on its luggage capacity, when we arrived we were offered an alternative car with much smaller boot. I then had to pay more to get a bigger boot that had the capacity of the car I booked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VERONA, IT - Reviewed by DOMENIC - 19 August 2024

" I am more than likely to use Maggiorte again. "

" Was easy, cc block wasn't too big. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by FLORI - 13 August 2024

" I booked fully comprehensive and when I go to get the car the told me I have to pay 230€ for insure the car from scratch And when I brought back the car the charge me 193€ cleaning "

" I booked fully comprehensive and when I go to get the car the told me I have to pay 230€ for insure the car from scratch And when I brought back the car the charge me 193€ cleaning "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PELLEGRINO - 12 August 2024

" Smooth pick up and drop off.Additional bonus Maggiore offer the shuttle bus service which was helpful for us with our luggage.No issues.Good experience. "

" First time booking with Maggiore.Our flight was delayed by 40 mins and when we got to the desk it was busy.Staff very efficient and helpful with no hard sell of additional local insurance.Liked the onscreen shots of the 3 scratches on the bodywork of the car they showed us.Would use again "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TRIESTE, IT - Reviewed by MARK - 09 August 2024

" No comment "

" No comment "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TRAPANI, IT - Reviewed by NICOLA - 14 July 2024

" No problems, hassle free "

" We rent a car three times a year in Italy,this is by far the best company for prices, service and cars,have already booked again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MESSINA, IT - Reviewed by KRISTINA - 06 July 2024

" All good. No issues. Good value. "

" friendly and effective "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ALAN - 04 July 2024

" Have used Auto Europe for years and always found them to be very competitively priced and efficient. "

" The car we were allocated was a dual fuel VW EcoUP. This car mainly used CNG (compressed natural gas), with a 10 litre backup petrol tank. This information was not given to us at the desk, but we stumbled over it when quizzing the staff in the parking area. We only found out the day before we returned the car, that there are very limited refuelling pints for the CNG. Luckily the car was very fuel efficient and when the CNG ran out, we coped adequately with the small petrol tank. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by LESLIE - 26 June 2024

" The vehicle was very clean and the drop off is behind Maggiore office in brindisi airport "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ORIANO - 25 June 2024

" Again very good rental from Auto Europe "

" Very good no problem rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by PANCRAZIO - 23 June 2024

" Love being able to compare agencies "

" Car pick-up was fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALLAN - 20 June 2024

" See No. 3 "

" The car when picked up was in a very dirty condition on the outside. Making it difficult to identify the numerous marks already recorded on the contract . Or identify any unrecorded marks. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

GENOA, IT - Reviewed by NIGEL - 17 June 2024

" All good "

" Nice people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JANET - 12 June 2024

" Easy to book. Friendly service and clear communication at Pisa Airport on pick and drop off. Car was appropriate for our requirements. "

" Easy to book. Friendly service and clear communication at Pisa Airport on pick and drop off. Car was appropriate for our requirements. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by LIVIO GREGORIO - 09 June 2024

" For the reasons as above "

" I have taken quite a few points for tge terrible after sale experience. Everything went reasonably well, albeit with the car not in the best condition but acceptable. However, I left an expensive Boss jacket in the car when I returned it and I have been trying since to find out if they have found it but, thus far, no one from maggiore has returned my calls or emails "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BARI, IT - Reviewed by MARK - 30 April 2024

" Good value and smooth experience "

" Car was new and although not the model shown it was similar. The car was very dirty externally but otherwise in very good condition "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by DAVID - 23 April 2024

" Fine. Worked - that's all that matters. "

" Good clean car. Efficient pick up. Drop off was fine, though we had to wait for others dropping off beforehand. The agent dealing with drop offs was very good. He should be commended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by KEVIN - 17 April 2024

" Very user friendly interface when booking the car. It was very easy to make amendments to the booking on the website, "

" Very pleasant and efficient customer service. The attendant at the pick up sorted out an issue with the sat nav and was most helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALEXANDER - 07 April 2024

" Maggiore service second to none "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GARY - 05 April 2024

" Nice new vehicle, clean and well presented. "

" A bit of a wait in queue before getting my keys, otherwise all good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DANIEL - 01 March 2024

" Apart from "pending security" charge by Maggiore 5 days after check-out, happy with service by AutoEurope "

" The Security Deposit charge on my credit Card still on after 5 days & a call to Maggiore very unsatisfactory & been told untruth!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by GARY - 21 February 2024

" Overall good experience, No available parking for returning the car and no staff available. Otherwise everything was good. "

" Shared counter with Avis and Budget, Staff very helpful. No waiting time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GÖKSEL - 07 February 2024

" From begining to end Maggiore all perdect. The car was brand new . The pick-up process was very quick and clear enough. All alternatives that could help during the rental period were presented very clearly. The process of returning the vehicle was very fast, the staff was very helpful and polite. 5 star. Thank you Maggiore and thanks to Autoeurope . "

" From begining to end Maggiore all perdect. The car was brand new . The pick-up process was very quick and clear enough. All alternatives that could help during the rental period were presented very clearly. The process of returning the vehicle was very fast, the staff was very helpful and polite. 5 star. Thank you Maggiore and thanks to Autoeurope . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANTONELLA - 29 January 2024

" I have and will recommend "

" It was a good service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by LUISA - 28 January 2024

" Very reasonable price "

" We were given a car with lots of scratches and marks,they were not all marked on the contract,so we took photos,but as it was dark,we did not manage to get them all,so at the return of the car,we were accused of causing a big scratch on the car,but we knew we hadn't as the car had been parked on a private driveway,for the 3 days,until we left that morning to take it back to airport,and we known we did not have an accident,or scratched anyone on the way back to the airport... "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 2

ROME, IT - Reviewed by ROBERTA - 17 January 2024

" Truffa staff maleducato incompetente e non professionale "

" Truffa "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by LUISA - 30 December 2023

" Very good "

" Very speedy process,great value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by ANTONELLA - 29 December 2023

" Very happy with the customer service, ease of booking, with the car, with the front desk and the return. I will use Auto Europa again. Thank you "

" Very happy with the customer service, ease of booking, with the car, with the front desk and the return. thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRAPANI, IT - Reviewed by ALEXANDER - 11 November 2023

" Great service cars and staff "

" As many times before with Maggiore everything is very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANGELO - 03 November 2023

" Is been fantastic I will hiring again. "

" After a few years went back to Maggiore and the experience is been fantastic from pick up the car to drop off. I have no hesitation to hiring again from Maggiore. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by SHAUN - 29 October 2023

" Good "

" On collection of the vehicle Laura was very helpful and advised us about the insurance we had taken out. A thorough inspection of previous damage to the vehicle was made. On returning the vehicle staff were helpful friendly and polite. A good experience all round. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by SILVANA - 24 October 2023

" Easy and reliable "

" Efficient staff . Good value for money "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by DAVID - 23 October 2023

" Auto Europe is great as always. "

" Car was nice, as expected. Pick-up was very slow and inefficient. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ANTHONY - 23 October 2023

" they have deducted the additional security deposit from my bank account with no explanation as to why "

" they have deducted the additional security deposit from my bank account with no explanation as to why "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by BIAGIO - 23 October 2023

" I was left stranded without a car I had to rely on other people to take me around It ruined my holiday as I couldn't do all the things I wanted to do "

" They were not helpful at all They wouldn't let me take the car as I didn't take out the insurance with them they wouldn't except my insurance I took out with you they said I had to pay €30 a day extra if I wanted the car so I left it I thought it was a rip off "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PESCARA, IT - Reviewed by ANDERS - 20 October 2023

" Perfect "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by NICOLA - 10 October 2023

" Very good straight forward process. "

" The staff are exceptionally kind & cheerful. An asset at Lamezia! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 09 October 2023

" I would like you to ensure that my request is actioned. "

" Everything about the service was good until drop off. I left the car at the drop of point at 4.00 am. It was too dark for me to take photos. As far as I am aware there had been no damage to the vehicle. I got an email with an invoice claiming damage. I asked for photographic evidence and they have refused to comply. Can you please put me in touch with someone I can deal with over this matter since I am unable to contact anyone. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by BENIAMINO - 06 October 2023

" I have used AutoEurope for a number of years and regularly hire a car in Italy 3 - 4 times a year. I have not experienced any issues and been happy with the service until this latest booking with Maggiore. "

" I had no issues with the car I was supplied with, however, I opted to rebook my car hire with Maggiore (via AutoEurope) and paid an additional £70 for the Full Damage and Theft Protection cover. Unfortunately , at the check-in desk I was informed there was no record of the additional cover and therefore I was not protected! I have paid for the additional cover because I believed it to be a good offer but received nothing for it! I also cannot understand why I also have a bill of £0.09p on my credit card from Maggiore when my receipt stated zero to pay. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DAVID - 06 October 2023

" See above "

" On return a scratch was found under the front valence Not visible unless you go beneath the vehicle I did not do this "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by TOMASZ - 04 October 2023

" . "

" Picking up the car was a nightmare. Due to people queuing up and only 2 office staff it took us one hour to get the car. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by PAUL - 02 October 2023

" Ok "

" Tyre pressures were low - warning light came on, drivers side rear lights didn't work. Employee just kicked the tyres and said they were ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by JOHN - 02 October 2023

" Booking through Auto Europe was good but the actual name of the car hire company was quite hidden on all the correspondence and it took us a while to work out it was with Maggiore. "

" The only comment I have to make which let the process down was the pick up wait. Some travellers had been waiting for 2 hours to collect their car. We had about an hour - that is just too long even for such a great price. Drop off was quick and easy tho. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JAMES BONAVENTURE - 02 October 2023

" Clear and simple booking process with good provision of information. "

" Very efficient experience both collecting & dropping off - no queues although I may have been lucky! Car was fine and compatible with what I asked for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALGHERO, IT - Reviewed by TREVOR - 22 September 2023

" Booking was easy and went well "

" It was very easy to hire a car and collect / drop off it , the only negative part I have is the additional insurance cost which I thought I had already paid in my initial booking and having my credit card having money assigned to Maggiore and me having no control over if they were to remove funds without my approval after I returned the car which did cause me problems with my credit card billing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by SAVERIO - 13 September 2023

" A delight. "

" Nice to know that there is a car hire company out there that is not focused on ripping off its clients. Maggiore is a refreshing change. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MALCOLM - 12 September 2023

" Very professional service "

" Very efficient service from collecting my car to dropping it off. Would definitely recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by STEVE - 11 September 2023

" return of vehicle smooth & no problems. "

" problem of too few staff & dealing with avis budget & maggiore rentals huge queue for collection too nearly 2 hours!! ultimately the staff were helpful so not their fault "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARCO - 06 September 2023

" Very good value for money, courteous staff, quick at desk pickup and return "

" All very good, only issue no water to clean the windscreen, had to add myself "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARI, IT - Reviewed by CRAIG - 04 September 2023

" easy to use "

" Quick and helpful . no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by JENNIFER - 03 September 2023

" :) "

" I was held up through flight delays, but Maggiore just took it in their stride. I was very happy all round. Also the best value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HARRIET - 01 September 2023

" All hotties "

" Good looking people at reception "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CASSINO, IT - Reviewed by LUCIA - 23 August 2023

" Very helpful and professional "

" Very professional and helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MICHAEL - 23 August 2023

" Slick enough website, was a bit annoyed by Magiore then trying to sell me extra nonsense the day before though "

" Brand new car, expensive for child seats though! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by DAVID IAN - 15 August 2023

" Excellent customer service "

" Great customer service at desk. Lady at desk very friendly and informative. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 03 August 2023

" in general, happy with online booking, condition of car, staff at the pick up/drop off area. Counter Staff extremely rude. Also, website stated a deposit of 120euros, on arrival told it was 300euros. "

" i thought the counter staff were extremely rude, especially when they found out i wasn't interested in upgrading and had pre-arranged insurance. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MICHAEL - 31 July 2023

" Q "

" Big queue at airport "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TRAPANI, IT - Reviewed by PHYLLIS - 31 July 2023

" I always find the Autoeurope website very helpful. A clear overview of what is available and at what price. They also have a very clear cancellation policy. "

" The booking was handled efficiently when I picked the car up and on my return. Both agents were very helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by PETER - 30 July 2023

" Booking straightforward "

" Satisfactory, except for confusion at reception desk as they had incorrect dates for booking. This caused some delay in picking up the rental car. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PESCARA, IT - Reviewed by LEE - 29 July 2023

" Refunded me 9p of my £100 deposit! "

" Refunded me 9p of my £100 deposit! Shocking! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by RICHARD - 24 July 2023

" The collection and return of the car was faultless, especially your member of staff on collection. However the total costs were not made clear. "

" When we were deciding on a car rental company the exact costs were misleading. It was a shock when we had to pay considerably more when collecting the car "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by MARIAM - 20 July 2023

" Good prices. Easy to book "

" Pick up was a hassle. Not enough staff and long queues. The car was dirty from the outside. The inside was ok. Also the engine was making noises "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MILAZZO, IT - Reviewed by WILLIAM - 18 July 2023

" Would definitely use again "

" Overall I found them very satisfactory. I chose this company as they appeared to be the only online car rental that would allow me to pick a car up at Milazzo port and then return the car in Palermo. I would have liked better instructions about the drop off site. It was not actually the office but a near by car park. Perhaps a simple map indicating the car park would be useful - especially for someone who picked the car up elsewhere? Good Car. Would be happy to use again. Staff v. pleasant. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ROBERTO - 17 July 2023

" Easy to use "

" Picking up the car was easy and the staff were very pleasant and efficient. The car itself had a lot of kilometres on the clock (45k) and was very tired both inside and out. It was quite expensive to hire compared to previous years and so we expected a more up to date vehicle. It is not clear where to return the car in Brindisi airport. Maggiore need to put something on there website to indicate where to go. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by THOMAS - 11 July 2023

" No problems with AutoEurope "

" Car was not full of petrol when collected. Unfortunately I did not notice until I had left the car park. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by FULVIA - 10 July 2023

" Just awful and very stressful. "

" Awful experience. Wasnt given the car I had hired as not available. GpS not available either despite it being included in my booking. I was given an unsuitable car with a screen which didnt connect to my phone properly so i was left with no navigation technology. After handing in the car I was charged for thr use of gsp for 7 days. Autoeurope have not sorted this yet and i am still out of pocket. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by RAYMOND - 24 June 2023

" The above is obviously not the fault of Auto Europe. "

" When vehicle taken it had a puncture which was evident from the illuminated light on dash board. When I informed the rep he admitted he had seen the illuminated light previously. So he was intending that I take the vehicle knowing the tyre was punctured. They provided a replacement vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by FILIPPO - 19 June 2023

" alwys good "

" good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by IAN - 06 June 2023

" All good "

" Perfectly efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by AMANDA - 23 May 2023

" Very happy to recommend Maggiore "

" very happy with the service and condition of the rental car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by MIN MING - 19 May 2023

" Horrible and many hidden costs. The staff did not allow me to change my credit card payment at all even when i was told at the start i was able to. This made me incur even more charges! "

" Many hidden costs!! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by ENRICA - 17 May 2023

" The lovely girl at the drop off deserves a special note as she was the kindest person met there. Thank you "

" The whole process was very smooth and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 16 May 2023

" Have booked many times with AU. Very efficient and quick in confirming bookings and providing vouchers. Their rates are competitive and never had a problem so always book through them. "

" Friendly efficient staff at pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JULIANA - 12 May 2023

" No problems at all "

" Hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRAPANI, IT - Reviewed by OWAIN - 11 May 2023

" I was treated terribly rudely by the staff at the Maggiore desk at Trapani airport. It was one of the most terrible customer service experiences I have ever had. The two men at the desk on 4 April 2023 barked orders at me saying thigs like "One MOMENT!!", the younger of the two men took my credit card off the desk and tried to present it to the machine himself, without my consent. When I questioned what was going on, he would reply "One MOMENT!!". The same man tried to charge me double, and asked me to produce another card, saying "Your card is no good, I need another card". I then called the bank, and they told me that the payment had gone through TWICE. I was never reassured about what was going on, and I felt like I was being scammed. When the payment was finally accepted, they did not apologise, and just asked me to sign the papers without ANY explanation. When I asked what it was I was signing for, they SNATCHED the papers out of my hands and shouted at me, saying - "if you don't want the car we'll cancel the payment and you can go somewhere else". I was thoroughly upset at the end of this experience, and I could not believe what had just happened. I recommend that Maggiore should invest in training their front desk staff at Trapani airport, as they are absolutely awful. When I got to the carpark to inspect the car, the Maggiore car park attendant Gianluca was very pleasant and relaxed by comparison. He helped to reassure us and I thank him for that. It would, however, have been good to have a more detailed description of the damage that was on the car before we rented it (e.g. a full cartoon drawing of the body of the car showing the areas of damage and the type of damage like they do at Enterprise). Things were not explained to us in enough detail. I have rented several cars from several different companies and Maggiore was not the worst overall, but the customer service at the airport desk definitely was the worst ever. Please train your staff properly - they are letting your company down. **Please contact me to let me know how I may make a FORMAL COMPLAINT against this company** "

" I was treated terribly rudely by the staff at the Maggiore desk at Trapani airport. It was one of the most terrible customer service experiences I have ever had. The two men at the desk on 4 April 2023 barked orders at me saying thigs like "One MOMENT!!", the younger of the two men took my credit card off the desk and tried to present it to the machine himself, without my consent. When I questioned what was going on, he would reply "One MOMENT!!". The same man tried to charge me double, and asked me to produce another card, saying "Your card is no good, I need another card". I then called the bank, and they told me that the payment had gone through TWICE. I was never reassured about what was going on, and I felt like I was being scammed. When the payment was finally accepted, they did not apologise, and just asked me to sign the papers without ANY explanation. When I asked what it was I was signing for, they SNATCHED the papers out of my hands and shouted at me, saying - "if you don't want the car we'll cancel the payment and you can go somewhere else". I was thoroughly upset at the end of this experience, and I could not believe what had just happened. I recommend that Maggiore should invest in training their front desk staff at Trapani airport, as they are absolutely awful. When I got to the carpark to inspect the car, the Maggiore car park attendant Gianluca was very pleasant and relaxed by comparison. He helped to reassure us and I thank him for that. It would, however, have been good to have a more detailed description of the damage that was on the car before we rented it (e.g. a full cartoon drawing of the body of the car showing the areas of damage and the type of damage like they do at Enterprise). Things were not explained to us in enough detail. I have rented several cars from several different companies and Maggiore was not the worst overall, but the customer service at the airport desk definitely was the worst ever. Please train your staff properly - they are letting your company down. **Please contact me to let me know how I may make a FORMAL COMPLAINT against this company** "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CATANIA, IT - Reviewed by ANTHONY - 01 May 2023

" The car was perfect for our needs, the drop off was smooth and quick. "

" We had quite a long wait in the queue to pick up the car. And the counter staff tried to sell us Full insurance...even though we'd already bought it (it obviously wasn't showing on our reservation). "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by SIMON - 21 April 2023

" Great service, thank you "

" Great service, thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by CHRISTOPHER - 01 January 2023

" Always recommend maggiore especially when pick up desk is close to arrivals at airport "

" very polite and thoroughly efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by NEIL - 15 December 2022

" Very efficient "

" All good thanks...no fuss with the return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MICHAEL - 03 November 2022

" Very happy with every aspect of the hire "

" Really friendly staff and the car was in excellent condition. Strongly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CHRISTOPHER - 01 November 2022

" Staff at the airport veery helpful and efficient. Car very well presented and extremely fuel efficient. Return to airport very easy and efficient. Staff extremely polite "

" Staff at the airport veery helpful and efficient. Car very well presented and extremely fuel efficient. Return to airport very easy and efficient. Staff extremely polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MIKE - 26 October 2022

" Overall, excellent rental. Maggiore is the best experience at this airport. "

" Lovely staff, but at check-in and return. The woman whose name is pronounced "Shy" was particularly efficient and personable. The car was in OK shape, a few scratches. I did not mind but it would be better if the rental documents showed these rather than needing me to point them out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by JOHN - 19 October 2022

" Overall Ok. The staff on the desk, once I got there was very helpful "

" Only 2 of 3 desks were "manned" on a busy Saturday lunchtime "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by ANTONIO - 18 October 2022

" I have been using Autoeurope for years when renting abroad. It has always been very simple and great value for money. "

" This vehicle hire has been very straightforward and simple during the pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by CAROL - 16 October 2022

" Brilliant service "

" I have been using them for nearly 15 years brilliant customer service and always a friendly team. No hard sell for insurance either.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by RICHARD - 15 October 2022

" Fine, but the car was not what I asked for "

" Staff were very polite and efficient. However I got a car that ran on methane... It could only travel 70 miles kn petrol. This was not explained to me when I picked up the car. Also different drop off charges were not part of the hire price, they had to be paid locally so other hire firms were not comparable. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by TOBY - 12 October 2022

" Good customer service. Easy to navigate and change bookings. "

" Took c.1 hour to pick up the vehicle despite not being that busy. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ARIEL - 08 October 2022

" awful service. dirty car. "

" awful service. dirty car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LAMEZIA TERME, IT - Reviewed by RAFAEL - 06 October 2022

" Very easy and fast service without complications "

" Very easy and fast service without complications "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by VANESSA - 05 October 2022

" We always use Maggiore "

" Marco at Pisa Airport who dispatched the car was also there when we returned it - he was Amazing, super friendly and most efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAUL - 04 October 2022

" Auto Europe very efficient, had to cancel and re-book because of change to holiday plans. Easy change to make and refund paid quickly in full. "

" Was hit with an unexpected further charge of £179.17 for insurance excess cover (damage only, not theft), almost doubling overall cost of car hire. I thought the package taken out with Auto Europe included this. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DOMENICO - 03 October 2022

" A very good service "

" Found everything satisfactory..however I'm still waiting g for a refund on my fuel ..hope this can be resolved "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GIOVANNI - 03 October 2022

" the insurance cost mor then the car renatal just a joke "

" no comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by VINCENZO - 24 September 2022

" We have booked our car hire with AutoEurope for many years now and we have never experienced any problems. We recommend them to all our friends and family. "

" Collection of the car at Palermo Airport was quick and easy. Pleased with the condition and the cleanliness of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JON-PAUL - 24 September 2022

" No response, poor service from the third party ( or their stand in) and a deliberate con with no reassurance from auto europe as the agent. Very unhappy "

" No staff at maggiore and directed to hertz/Avis where we had a long wait and were pressured to buy extra insurance despite having already paid for extra when I booked. We were then specifically told to bring keys back to the main office on return We followed these instructions and were asked why we didn't go to the Avis representative in the car park. After this we were sent a claim for a scratch to the car that I am absolutely certain we did not do and a ridiculous cost to fix it. I am absolutely convinced this is a scam as we didn't take secondary insurance directly. I've heard nothing back from maggiore or auto europe when I raised these concerns nor assurance that this will be covered by the insurance I bought with auto europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

VENICE, IT - Reviewed by SEAN - 17 September 2022

" Booked car last minute after my ferry from Venice to Croatia was cancelled. Very affordable and great service. "

" Very happy with the staff and the car. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by JONATHAN - 15 September 2022

" See comment above "

" Very straight forward and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by CLAUDIO - 14 September 2022

" excellent "

" very good staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by ALESSANDRA - 12 September 2022

" I have been a client of Autoeurope for years. Good value for money and great customer service. "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by REZA - 06 September 2022

" Would recommend that someone shows you how the car operates etc as it's unfamiliar. This would be very helpful. "

" Everything was very efficient. Only criticism was the cost of the car hire - very expensive. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by SHAUN - 08 August 2022

" Easy online process "

" Fast service, pleasant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by KEVIN - 29 July 2022

" Excellent service provided as always but the cost of car hire is becoming prohibitive. "

" Excellent service with friendly and efficient staff. I would have preferred a medium sized car, that I originally ordered, but was only offered a Fiat Panda unless I paid extra for a larger vehicle. Why is car hire so expensive in Italy following Covid? I have never paid so much before and the cost is becoming prohibitive! Otherwise an excellent service provided. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PETER - 21 June 2022

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GEOFFREY - 19 June 2022

" Very happy with Maggiore, the customer rep at Lamezia was a pleasure to transact with and we were met by a very smiley member of staff, best car hire experience by far. "

" Excellent customer service, great vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOY - 13 June 2022

" Please see above "

" I have been trying to contact you about additional hours charged. Car was returned within one hour (12.39) of pick up (11.39) - however the car hire charge stated drop off at 18.15. I have been charged 6+ additional hours and dispute this, as the maximum I should have been charged was 1 hour! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ELIZABETH - 09 June 2022

" Very good. Would highly recommend. "

" Everything went well. No queus at pick up which made a pleasant change. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by CHARLOTTE - 31 May 2022

" Easy to book and to change flight details "

" Maggiore desk was shut so we had to use the Avis counter. Waited almost 2 hours to be seen, the counter staff were rude. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ARMANDO - 11 May 2022

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by NEIL - 30 April 2022

" Car was clean. Staff were helpful "

" Very helpful counter staff. Gave good advice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CHARLENE - 23 April 2022

" Great experience. "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by RODNEY - 02 April 2022

" Z "

" Z "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ROGER - 28 February 2022

" Had a great experience renting with auto europe via Sicily by car, however the maggiore experience has tarnished it somewhat. "

" I paid for the rental of the car from Bologna to Rome and the price was £70.84. It was indicated that there would be a charge for taking the car one way which was 40 euros. I gave my credit card across at the rental desk for the deposit, £153.20. I left the car back to Rome Termini empty, as per the contract, and now not only have the deposit charge but also a new charge of £163.60 which hasn't been explained. Ridiculous overall. The drop off is also a shambles and not clearly marked. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MAURO - 21 February 2022

" Competitive prices, easy booking "

" All was smooth. I paid for a second driver in advance but the person couldn't see that and wanted to charge me for it. I showed him the voucher and he happily added the second driver for free as expected. There is something to improve there about bookings and vouchers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ARCANGELO - 16 February 2022

" Simple to use website that gives you plenty of choice. "

" Staff are always courteous and make the whole experience pleasurable, thanks to Federica and Fabio. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ARCANGELO - 08 February 2022

" Auto Europe website very easy to navigate and make a booking. "

" The staff are always very helpful and make the process so easy and pleasant. Thanks Federica and Fabio. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICCARDO - 01 December 2021

" All went very well and smoothly. "

" All went smoothly. No queues or unexpected things. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PETER - 05 November 2021

" The booking process is nice & easy and hassle free. If Suppliers could easily update you with minor changes [in this case the main Counter was moved from the Rental Office to where the car is parked], then that would be spot on. "

" On the whole good and interesting that a Hybrid was provided. The usual Official Counter was closed, so perhaps better signage on the Counter as to where to go would help, but not a big issue. There was some wheel damage that I had to point out, but it was accepted & signed off easily. Returning the car was nice & easy too. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MILAN, IT - Reviewed by GARY - 03 November 2021

" Prices generally too high at the moment and it must be profiteering in some way or another. "

" Too long waiting to collect the vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PISA, IT - Reviewed by ROBERT - 08 October 2021

" I go to Italy a lot and have used Maggiore several times and always found their service to be very helpful and convenient "

" I was very pleased with the sevice from Maggiore and the vehicle was fine and suited my needs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GIUSEPPE - 06 October 2021

" Poor customer experience. See previous. "

" Car not sanitised, no shuttle bus from airport to car rental place after 8pm, no signs telling you this and that I had to walk to connect car. Not acceptable I had disabled parent with me. Damage yo cat, top told me to take a photo as nobody about to check. Awful. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CAGLIARI, IT - Reviewed by ANTONIO - 05 October 2021

" Fine -- still always have the best deals "

" The car wasn't great and probably was just about road worthy -- like it would reverse when in drive (being an automatic). I couldn't extend the booking as it was impossible to get in touch with Maggiore by phone or email. The drop-off was chaotic too as there was nobody there. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 3

CAGLIARI, IT - Reviewed by ZEGER - 02 October 2021

" Expensive car rental "

" No staff present at drop off. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

PISA, IT - Reviewed by PHILLIP - 27 September 2021

" Lovely clean car, almost brand new. Extremely economical to run (Audi A3 automatic diesel) with plenty of oomph. "

" Very friendly people to deal with. Only negative was that we had to wait for quite a long time to pick up, because there was only one member of staff on duty, but I suspect that even if there had been another person the Covid rules may have only permitted one customer at a time in the office. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GIOVANNI - 27 September 2021

" Great service at the counter and return team at FCO. Will use again "

" Great service at the counter and return team at FCO. Will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GIADA - 21 September 2021

" You should align with the companies you cooperate with and be more transparent. "

" This was the most atrocious experience I had in ages. It took me 2 hours to collect the car and a lot of frustration. There was no one at the Maggiore desk and we were redirected to Avis. The woman at Avis was dealing with at least 3 different rental companies and was rather rude when it was my turn. She asked me for my number so Maggiore could call me. Which they did 10 mins later. I had to sign a contract with them but they did not have a printer so I had to use data for it. Also I had to pay extra charges which were not mentioned anywhere. Last but not least I was assigned a car which was in a cheaper category (for AutoEurope but apparently not for Maggiore) so I ended up paying more for less. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by RAYMOND - 20 September 2021

" Nothing further to add. "

" I was very happy overall but disappointed to see prices for car hire rise and be so expensive at Naples Airport in September "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NIGEL - 19 September 2021

" We had a good experience with no problem at all "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by NEVILLE - 13 September 2021

" Great experience "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by ASHLEY - 13 September 2021

" Staff was friendly but you need to have more staff there as the queue is ridiculous. The last thing you wanna do when you land is join a 45 min queue to get your car! :/ "

" Very long queue at Cagliari airport for pick up Received the car late At drop-off, this wasn't taken into account and we had to pay for the entire day even though we were just 1 hr late There should be a smaller fee to pay for minor delays "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BARI, IT - Reviewed by ADRIAN - 03 September 2021

" As question 3 "

" The experience was fine. The rise in price was more than anticipated, although all the rental companies had raised their prices. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MASSIMILIANO - 19 August 2021

" No customer service at all "

" Everything was very bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICOLA - 03 March 2021

" Online booking smooth and staff helpful when prompted "

" Impossible to speak with staff over the phone. Tried several times for over a week without success. Desk at FCO is closed and check in happens on the phone via Avis. Even thought the process is smooth, it has been distressig not being able to communicate with the office "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JULIE - 15 November 2020

" No support from AutoEurope. Had to contact the Travel Doctor at The Times newspaper to achieve a result. Poor service. "

" Company made substantial unauthorised charges to my credit card, took 6 weeks to acknowledge their error and now say that it will be another 30 to 60 days before I am reimbursed. Disgraceful. Will never use Avis/Maggiore again. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GRAHAM - 18 October 2020

" Very good service on all parts of the booking pickup and drop off. "

" Excellent very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by SUZANNE - 06 October 2020

" Very efficient drop off "

" Efficient check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by GERARD - 16 September 2020

" Spoke with someone at Auto Europe. They said they'd try to contact someone at Maggiore. Not sure if they did. "

" They didn't have anyone at their desk. We had to 'check in' at the Avis desk, who then told us we had to wait for a call from Maggiore, who didn't call. We tried to call various Maggiore numbers. No one answered. Eventually the Avis staff let us take the car. Probably around 2 hours later. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PISA, IT - Reviewed by LUKE - 30 August 2020

" I have used Auto Europe for quite a few years now and generally been pleased. It saddens me that Auto Europe has let me down and I don't feel I can recommend it to friends any longer. "

" Absolute joke. I have used Autoeurope many times and this is simply the woest experience I have ever had. Arrived at the rental to see about 100 people sitting around waiting for cars. There was one person taking details, I was told to wait for a call and then go to the counter to get the keys. Asked how long the wait was the lady said an HOUR. I clarified to make sure I wasn't misunderstanding her. I asked how this was possible and she simply shrugged. We ended up waiting 1hr40 mins in total, thankfully it was early evening so not too hot. When we got the car it was dark and we could not see whether there were scratches etc. I asked the car rental people what to do as no paperwork with detail of scratches etc had been provided. They simply said "take pictures tomorrow and keep them". This is not the level of service I expect when I have paid £220 for a weeks car hire! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by TIMOTHY - 24 August 2020

" As I require an estate car to allow space for a folded wheelchair for a disabled child it would be a useful (and I feel reasonable) adjustment if the rental codes could be shown on the website to ensure that "or equivalent" provides certainty that the same size vehicle will be supplied. "

" The sheet provided showed no damage to the car. However, this was far from the truth. The car had been parked reversed into long grass. This hid the scratches at the rear. There was also other minor bodywork damage that had not been marked. Most significantly there was a large crack in the windscreen, running diagonally at the top corner on the passenger side. The counter staff tried to tell me that it was still safe to drive and that the previous customer had been driving the car for two months without problems. This shows that they had knowledge of the problem but had neither marked it on the sheet nor taken any steps to have the significant damage repaired before passing the car to me. Having checked with a local contact, it was determined that it is an offence to drive a car with a damaged windscreen. The Maggiore staff verbally offered to pay any such fine, an acknowledgement of the legal ramifications of the condition of the vehicle. I needed an estate car to ensure sufficient space for my disabled son's wheelchair in addition to our luggage. The staff had no replacement vehicle available. After a call to Auto-Europe and protracted discussion with Maggiore they eventually borrowed another estate car from Avis. This was a downgrade as the class I had booked was an automatic but the provided vehicle was manual (and a Fiat Tipo in place of the originally supplied Mercedes Benz). No offer of any refund was made but with a tired and increasingly hot family to deal with I was in no mood to continue discussions at that time. Drop-off at the end was efficient. In summary, I found the pickup process difficult and stressful. I am incredibly disappointed in Maggiore. The staff attempted to provide me with a car that it was neither safe nor legal to drive, had attempted to pass it off as in perfect condition on the sheet originally provided and had possibly even attempted to conceal some of the bodywork damage by parking the car in longer grass. I would urge Auto-Europe to seriously consider their relationship with Maggiore at Lamezia Terme. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PISA, IT - Reviewed by JULIE - 19 August 2020

" See above "

" Maggiore have taken a fraudulent payment off my credit card for roadside assistance which I explicitly refused and did not sign for. AutoEurope have refused to help, despite being sent photographic evidence proving the fraud took place. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by JOSEPH - 19 August 2020

" AutoEurope provided a fine experience. Booking was easy and customer service responded to a query of mine promptly. "

" Reservation was made to collect the car at 9am from Naples train station. Arrived at the office in good time only to find a sign on the door saying the office was shut due to coronavirus. Caused a great deal of stress from us thinking that there'd been a bad admin mistake until at 9:15 the Maggiore office man ambled down the corridor to open up the office. The appalling service continued - we were missold overpriced insurance on the car after the salesman told us it would cost "very little, only about €25 plus VAT". Thinking this reasonable and in line with third party insurance prices I agreed, before the man took €300 off my card for "the deposit" without letting me look at documentation until he had done this. It ultimately transpired that this insurance was in fact €25 per day, and we were left around €250 out of pocket by the dodgy practices of this sales man. Would never go to Maggiore again, make money from swindling tourists who are vulnerable from being in a foreign country with a foreign language. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PISA, IT - Reviewed by DAVID - 18 July 2020

" The situation at pisa airport means that you have to wait around a hour to get someone to come and give you your car There is no service after the hire period at all Just drop keys and go "

" The car had many scuffs and we had to wait a long time to get a staff member to put them all on our documents. On return we could find no one to help us get the car signed off properly "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PISA, IT - Reviewed by ARCANGELO - 12 March 2020

" Easy to use website and great service from the team. "

" Great friendly service and very good car provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GRAHAM - 11 March 2020

" Competitive fees and pickup and the drop off was handled very professionally and courteously. "

" The car was very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by BARRIE - 02 March 2020

" Autoeurope were ok but maggiore are a horrendous hire car company and wouldn't recommend them to anyone. "

" Not a good company wouldn't recommend "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 2

PISA, IT - Reviewed by ARCANGELO - 27 February 2020

" Disappointed with this booking "

" I purposely booked a mini class car and was disappointed to be given a much bigger car than I needed which impacted my trip, the car was unable to be driven in some of the much narrower streets. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ANCONA, IT - Reviewed by JONATHAN - 26 February 2020

" Everything was as expected. The car was good. "

" It all worked very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ALBERTO - 26 February 2020

" The worst customer service I have come across on an internet company. Can not wait to write my review on Trustpilot. "

" Maggiore said voucher was not valid. It was Saturday 11.30 pm so I had to book a car last minute with Maggiore. Called contact number, they asked me to send an email. No answer for 24 h. Called you again, they told me on average takes around a week to have some information back. 10 days later still no contact from Customer Services. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ARCANGELO - 05 February 2020

" Very simple and easy to use website "

" Great service from the staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 03 February 2020

" Maggiore were very efficient both on collection and drop off for this hire. "

" Very good. Car was nearly new and in excellent condition. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DANIEL - 27 January 2020

" My experience booking through Auto Europe has been First Class! "

" My experience with Maggiore involving the collection and Drop Off of the vehicle was largely expedient. However I got the impression that they were "overly keen" on inflating the cost of the rental, by using all of the tricks in the book. For example I was surprised when on collecting the vehicle I was told that they would need to place an additional €60.00 block on my Credit Card, "just in case" the car was not returned fully refuelled. Additionally at around 10:30am on the 23/01/2020 when dropping off the vehicle at Napoli Airport, I was informed that I would have to pay a cleaning fee of €60.00 due to the car being 'dirtier than expected', which would require it to have a 'special Deep Clean'. I contested this, as the dirt they highlighted was nothing more than sand which had been transferred from mine and my passengers' shoes onto the floor-mats of the car, following a recent visit to the beach. For this reason they then agreed to slash the cleaning fee in half to €30.00. I again contested the €30.00 fee, as the dirt they referred to could easily be removed by shaking off the floor-mat, or passing a hoover over the floor space of the car. A second individual working in the drop off zone agreed with me on this front and tried to reason with his colleague (who was not a fluent English speaker). However this was to no avail, and I was informed that although subjective, the opinion of the member of staff who originally inspected the car and believed it to be excessively dirty would be upheld. Due to me having a flight to catch I was unable to linger for longer to argue my case, however I was able to photograph the interior of the vehicle, and let the individuals who inspected my car know that I would be disputing any excess charges. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 7

TURIN, IT - Reviewed by GIEDRIUS - 11 January 2020

" Very smooth transaction. Upgraded my choice, confirmation received in no time. Highly recomend. "

" Prebooked Snow chains were not in the car. Had to find an assistant who brought it to me. Iterior of the car wasn't very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by DARIN - 07 January 2020

" All went to plan. "

" It all went very smoothly, and they upgraded us to a slightly larger car when we arrived which was very helpful. Counter staff were friendly, and didn't do hard-sell in regard to extras. Snow chains weren't in the car when we got it, but as soon as we queried it they supplied them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SUSANNA - 01 January 2020

" I did get better value for money in the past, but still good "

" Maggiore is ok, ezpensivw for just a week, but it was Christmas and we arw aware prices do double at this time. The drop off was diabolical!!!!! 45 min to find it. I arrived at terminal 2, but for some reason my can was at terminal 1. I' ve almost missed my flight! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PISA, IT - Reviewed by ARCANGELO - 20 December 2019

" Easy to use website "

" Great service from the customer services team. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by KENNETH - 17 December 2019

" I find AutoEurope in general very competitive, but still check other sites to verify. "

" No problems with the hire in any way "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by CAROLE - 15 December 2019

" Unpleasant, tiring and frustrating "

" Maggiore desk closed, walked back to Avis desk and found at least 7 people queuing. Chaos reigned as 3 men serving hadn't the sense to call out the name of the 3 companies they were serving. When my turn came, I was sent back into the queue as he was not serving Maggiore. It took one hour standing and waiting to get my key. Bologna Airport is very user unfriendly, dark, covered parking area. When I returned car, they found a scratch that wasn't on their list. Charged €205. Never again. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TURIN, IT - Reviewed by JONATHAN - 12 December 2019

" Trouble free. "

" Very helpful staff at both check-in and return. Thank you David "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by SIMON - 09 December 2019

" After many years of different providers at Pisa airportvwith mixed experiences Maggiore now my preferred choice every time "

" Car Park area staff very helpful and friendly "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by GEORGE - 07 December 2019

" Car not in good condition. Never been charged for snow chains before "

" Computers down and staff struggled ChargingE35 for one week hire of snow chains is not acceptable "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by KOSTADIN - 24 November 2019

" Cheap and good deals. Will definitely use again in the future. "

" Horrible car choice, the size of a mini van even though was supposed to be a Clio or similar. Needed to pay 3 time the prepaid price for an upgrade to a reasonable car, which wasn't cleaned properly. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MILAN, IT - Reviewed by SARA - 22 November 2019

" Apart from the poor directions to collect the car, very satisfied with your service "

" Overall very satisfied, directions to collect the car were a little poor. Excellent service and friedly staff when returned vehicle. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARK - 21 November 2019

" Fast check in, easy to understand the deal. Fast check in when returning the car, no problems, I would use again. "

" I had a great experiance using Maggiore and the rental was a great price, I would use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by SIMON - 18 November 2019

" Auto Europe give us confidence in good service always. "

" Excellent customer service , friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GINO - 18 November 2019

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SAN REMO, IT - Reviewed by SILVIA - 11 November 2019

" I am always satisfied with the service "

" Always very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by ITAY - 10 November 2019

" nothing major to add "

" the airport staff were slow and made us wait, without even explaining what was going on. no seats, no office. just standing in the parking lot. The car company didn't provide enough adBlue to the car (it's a type of additive to deisel enginges required by law. If it's finished the car won't start). We had to spend several hours and a lot of energy to locate someone who can provide this stuff, which in rural areas is near impossible. They didn't even expalin about this stuff when we got the car. We had to figure it out ourselves. The car also had no window cleaning fluid. none at all. The company never ever answer the phone or email in almost any office (airport or rome). They told us that we can extend our rent by a few days and to send an email becuase they don't answer the phone, but then they didn't answer the email also at all (we found a local branch eventually). The car otherwise was in a good condition, clean. They are very cheap compared to other companies. But it comes with a price. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by ALLAN - 10 November 2019

" Like being able to cancel without penalty until few days before hire if a better deal comes up. "

" A bit of a wait to get our car but the drop-off was very quick and efficient with friendly young lady. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by ARCANGELO - 08 November 2019

" Very easy to use website "

" Friendly and courteous staff, also great car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MICHAEL - 04 November 2019

" I really like the guy on the reception desk, he has been there many years and always looked after us very well, top marks "

" I've used Maggiore a number of times before and the check in staff are always friendly and helpful, the cars are always good quality. Happy to recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ADRIAN - 01 November 2019

" False adverting of price. Ended up costing £300 and not £80 as advertised. Sat Nav was out of date and next to useless. Ordered a Fiat Panda given a Peugoet 308, which was far too big. No water in the washer bottle. Passenger wiper blade was perished and ineffective. "

" False adverting of price. Ended up costing £300 and not £80 as advertised. Sat Nav was out of date and next to useless. Ordered a Fiat Panda given a Peugoet 308, which was far too big. No water in the washer bottle. Passenger wiper blade was perished and ineffective. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by JEFF - 31 October 2019

" See above, "

" There is a fundamental issue with car hire - whether to take the 'full cover' insurance via the booking agent I.e Auto Europe, or with the company that supplies the vehicle I.e Maggiore. The desk attendant spoke excellent English and was quite candid about the difference between the two options above. In effect, he said, if you do not take out the extra insurance with us, as far as we are concerned, you have no insurance, and we will charge you or any new scratch on the vehicle. I was amused by this comment as the vehicle had done 68k km and had multiple existing damage. I think this issue of full additional insurance and whether it is with he booking agent or the supplier of the vehicle needs to be nailed down. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by LUCIANO - 26 October 2019

" excellent "

" check if eny damige before allways looking to charge you exstra "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VITTORIO - 23 October 2019

" Very smooth throughout. "

" When I arrived there was only one person at the counter, so the queue was a bit long. Afterwards a second member of staff arrived and things improved. Staff was professional and quick. The vehicle I was given (VW Golf) was a higher category than booked, but with a lot of damages, scratches and dents. In these conditions it is difficult to work out which defects have been already reported by the rental company, which have been missed and which are fresh at drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by ARCANGELO - 23 October 2019

" very easy to use website "

" Great friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GARY - 21 October 2019

" Auto Europe are my preferred overseas rental provider, it always works smoothly "

" The vehicle was very battered!, check in lady very unfriendly and slow process, vehicle return process also very slow, very good value though, so I guess you get what you pay for! "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 4

GENOA, IT - Reviewed by SIMON - 20 October 2019

" We were pleased with the price, pleased with the service, pleased with the car – a very successful experience "

" Everything went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by WILL - 20 October 2019

" We used Maggiore before and will make sure we use again "

" Friendly, lovely new car, much larger than the small one we booked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERTO - 19 October 2019

" very easy to book ... reliable! "

" not good!!! ..... they always try to sell their own Insurance and scare you about consequences of not taking it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DANIEL - 18 October 2019

" See above "

" The staff offered me an upgrade on my car for an extra amount ... special offer they said. They did not specify that it was a daily charge. I did not realize until I saw the total to be paid. The car was very nice but feel I was somewhat taken advantage of. The staff was quite pushy. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by GARETH - 17 October 2019

" Excellent all round. "

" Excellent service and value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by KENNETH - 17 October 2019

" Important to check the vehicle thoroughly before leaving the collection point and photographing or pointing out damage that is not shown on the car document. "

" Cars are not as pristine as some other suppliers, but these are all hire cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by DONALD - 13 October 2019

" already have above "

" This was a very unpleasant experience, the desk for maggiore was closed and we had to wait for over 1 1/2 hours to get seen at another desk whose others customers had priority. We were told in no uncertain terms that having paid the extra to get excess cover, that it was useless, and we needed to take out additional cover as everything would have to be paid in advance if there was a problem. The hand over was terrible as we had to wait yet another 1/2 to be seen. We were told that any additional small scratches needs to be reported or you will charged. That was ridiculous. I would never book with your company ever again. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

MILAN, IT - Reviewed by DAVID - 13 October 2019

" Disappointing that there is no loyalty scheme in place for regular hires. We hire 6-7/year in Italy and cosy is always subject to deal by deal. "

" Car has far more damage on collection than recorded by Maggiore. Quickly accepted before leaving the airport. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by GRAHAM - 13 October 2019

" A/E are good and I use them regularly "

" Once again pickup of the car very slow. Nobody behind the desk for first 10 mins. 2 ladies arrive and in the end took 30min before I had the keys for the car. Car rental companies have to understand that when on business 30 mins cannot be spent to pickup the keys "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by NICHOLAS - 12 October 2019

" See 3 above "

" The Naples Airport car rental centre is dreadful. Long delays for service, impossible to get them to answer the phone if you have a problem and we were given an inferior car to the one ordered. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PISA, IT - Reviewed by KIMBERLEY - 10 October 2019

" We have used your website twice this year. In france we had a good experience but in Italy it was shocking. I shall be asking for a refund as we had a car that didn't suit our needs for 15 days. "

" Your system and that of the providers are not compatible. You give the option of choosing a make and model and paying accordingly. At pickup the vehicle given to us bore no resemblance to what we expected. Staff were uninterested and unhelpful. Never again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

TURIN, IT - Reviewed by FERNANDO - 10 October 2019

" Helpful staff on the phone "

" Very rude staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

VENICE, IT - Reviewed by NORBERT - 10 October 2019

" Everything is good "

" Everything is good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by RUSSELL - 09 October 2019

" No bad comments. Fast and efficient "

" Counter assistant was great and not pushy about selling extra insurance. the return was quick and efficient. The car , a Fiat Qubo was disappointing as it didn't have power steering and the suspension made for a bumpy ride and car was noisy. It had only done 8000 k but it felt older. It did the job but I would ask for something else if offered this again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by DAVID - 09 October 2019

" Everything went pretty smoothly, though some indication that at Palermo station the company to look for is Maggiore rather than Auto-Europe. "

" No one at Trapani airport so dropped the keys off at the counter, apart from that, no problems. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by ALAN - 08 October 2019

" Happy to recommend "

" Good slick operation no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ARCANGELO - 04 October 2019

" I always find the Auto Europe website easy to use "

" The car had its radio antenna broken and also the radio in car not fully working "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TRAPANI, IT - Reviewed by ALFONSO - 03 October 2019

" My only UNHAPPY remark, is that, although, MAGGIORE would not accept my card payment without my pin, even if Auto Europe had already all my card details from my booking, that, infact allowed AUTO EUROPE to satisfactorily collect or keep a "compensation" of approximately £ 70/80, Which I find frustratingly unfair, Unable to accept, payment, but able to take, payment? "

" Unfortunately I was unable to collect my car as arranged, because I put wrong code on card payment (we rarely use our card & mixed our pin code) so on this instance we had to cancel and hire our car from another car rental Co., that allowed us to pay in cash for both rental & deposit, However MAGGIORE staff were very kind, and ultimately helpful. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GIUSEPPE - 01 October 2019

" If you want to retain your reputation then you need to get rid of this company. I have been taken vacations all over the world for more than 30 years and this has been the first time I've felt that I have to put pen to paper and complain. "

" This is a rip off merchant.From the start they did not have the type of car we requested they kept pushing an automatic Lexus on us it had been over 10 years since I drove an automatic vehicle. After over 2 hours sitting on our suitcases in the sun we reluctantly agreed to rent the Lexus. We were then charged an extra £200 for rental off a sat nav which we did not want. We then made the grave mistake in our weariness of only quickly inspecting the car. When we reached our destination the car was put in the garage and not used till our journey back.When we returned we were greeted surprisingly very quickly.Without inspecting any other part off the car the attendant went to the passenger side and said he saw a small scratch on that side. After our inspection and that off other customers the attendant suddenly realised his mistake and found the most minute scratch on the drivers side in the same spot as he said was on the other side. After agreeing the passenger side was ok he refused to return our deposit this seemed to me that we were being robbed by someone without a mask. We had been set up as the so called scratch was so small it took a very close inspection to see and in my opinion looked like it was deliberately done so it was not noticed. Surprisingly the attendant left us without inspecting the rest of the car.I don't know if the policy of this company is to rip tourists off or they have a number off scammers working for them but there is obviously something very rotten with Maggiore. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MILAN, IT - Reviewed by DERMOT - 01 October 2019

" None. "

" The scheduled car pick time was 15.30. No car was available. They had to arrange for one to be delivered from their garage. The car was not ready until 16.55. The paperwork states that it was picked up at 15.55. This is falsification. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by NICHOLAS - 30 September 2019

" Absolutely rubbish the worst ever experience I've had "

" The worst car hire I have ever had "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by ANTONIO - 30 September 2019

" Overall not satisfied with the service "

" When arriving to collect the vehicle we had to wait almost 2 hours to be dealt with. When asked staff what the delay was I was told "we are busy" It took us longer to collect the vehicle than what it took for us to fly into the country!! Not satisfied at all "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PISA, IT - Reviewed by RICHARD - 30 September 2019

" Good price. "

" Disappointing service at collection. Despite the fact I had all documentation ready, staff were very slow to process everything and it took nearly an hour to be able to leave the counter. Difficult when we have a small baby with us. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BARI, IT - Reviewed by ROBERT - 27 September 2019

" Overall very good as always. "

" Efficient but uninterested when I refused their heavy sell attempt re additional insurances for which I already had my own insurance. I wondered if this resulted in our being given an older car! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRINDISI, IT - Reviewed by KATHRYN - 26 September 2019

" I have rented cars with Auto Europe for many years but my latest experience with Maggiore was not good and whilst the drop off was much more professional I would never use Maggiore again. I think the issue is not the team who were trying to do their best but the manager of this office who did not seem to care about customer service and was very off hand with us. We never got an apology for all the time wasted and there were lots of disagreements going on at their office with other very unhappy customers about damages that they claimed were not their fault. "

" We found a warning light on the car dashboard which we did not understand and the cover on the gear box was loose and kept popping off. We brought this to the attention of the team. The manager did not want to do anything and did not seem to care but we did not want to take a car with a fault light they could not fix so we insisted that they find us another car which they did but the whole process took a long time and we wasted over an hour and a half. They didn't seem to care that this was our precious holiday time wasted on an issue that was not ours. In the end they found us another car which was not very clean but it saved us more time waiting for another car. The cars do not seem to be maintained well and checked as the water in the windscreen washer also ran out very quickly. They also took authorisation for a tank full of petrol which was strange as I was planning to return it full. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by JOHN - 25 September 2019

" Reflected in my scores and comments "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by SAXON - 24 September 2019

" No problems with Auto Europe. "

" Beware. I was told the car had some damage and shown the details on a sheet. I was told to check for any other damage when I saw the vehicle. The check out guy marked the unrecorded damage. When I returned the car the check in guy said that there was no record of an old scratch. The original paperwork could not be checked because it had been sent off to head office. I was charged for a scratch which was clearly old. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by JOSEPH - 23 September 2019

" Auto Europe are very easy to use and great value "

" The car I had booked wasn't available and I was given an upgrade but it wasn't explained very clearly that I would have to pay 40% extra Which wasn't very fair "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10