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MALAGA CAR HIRE REVIEWS
Car hire reviews in Malaga
One of the largest cities in southern Spain, Malaga is a major tourist hub and prime gateway to the sun-soaked region of Andalusia. There's much to see and do in Malaga besides bathing in the warm Mediterranean waters and relaxing on its long, sandy beaches. Built in the 16th century, Malaga Cathedral designed by Pedro de Mena is a landmark building overlooking the Old Town. Another highlight for visitors is the Picasso Museum featuring a sizable collection of works by the city's most famous son. If you have the energy, take a walk up to the Alcazaba to enjoy the views from the walls of the magnificent Moorish castle.
With great prices and the best service since 1954, Auto Europe makes visiting Malaga and exploring Andalusia an easy and seamless experience. No other company offers more pick-up points (over 28,000 in total) in as many different destinations (more than 190), with the widest range of vehicle options available to customers, from a low-cost Mini-category car to something more lavish from our Luxury range. Book the right car for your trip online today in downtown Malaga, at Malaga Train Station or at Malaga Airport with Auto Europe. For extra peace of mind, take a look at the latest car hire reviews in Malaga posted by our many clients below.
AUTO EUROPE MALAGA, SPAIN Car Rental Reviews
Average Rating for Auto Europe Malaga:
MALAGA, ES - Reviewed by DENIS - 19 September 2025
" The primary comments are obviously given above. We were thankful the car kept going so that we could return it as we were concerned it might stop altogether. "
" Unfortunately late on the 2nd day of our holiday the car, a Peugeot 208 developed a problem. The in car touch screen display stopped working which meant that we had no information, reversing screen, navigation link, etc. I phoned the given number which didn't work. We were still able to drive the car but there appeared to be a problem with the battery. We therefore returned the vehicle asap on Monday morning and, after the car was inspected, we were given a replacement car which is what we expected. We had filled the car up with fuel even though some of that was the cost of returning the car and we lost most of a day of our holiday to bring it back and sort out the problem. I realise it wasn't Hertz fault that the car had a problem but we received no apology and seemed to be an unwelcome additional stress for the team there that day. I do feel that in the circumstances - 1. loss of most of a days holiday and 2. cost of fuel incurred. We feel that some sort of compensation is due under these circumstances. We assume that the local office in Malaga have notified Hertz of the problem but as yet we have heard nothing from them. I would be grateful if Auto Europe could look into this and let us know what is usual in these circumstances? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by HOWARD - 19 September 2025
" Great price and easy to book. Confirmation of hire received immediately. "
" Easy to collect and drop off. Staff generally friendly in what can be a challenging industry. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by TOM - 19 September 2025
" Had to change back wheel, no instructions in vehicle so had to Google them..l declined their roadside assistance package as it was ridiculously expensive.,however we got back in one piece which no additional charges other than for tyre, again at over 400 euros "
" Vehicle was on its last rental , had several scratches and dents but was reliable,the back tyres were not in particularly good condition.It was frustratingly difficult getting through on the phone being cut off quickly after entering dept select options "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by CLIVE - 18 September 2025
" Excellent service from start to finish. I was particularly impressed with the efficiency of the recovery service following a blow-out on our return journey to the airport. I recommend Goldcar without reservation. "
" I had a blow-out on my return to Malaga Airport on Saturday evening, and was very impressed by the efficiency of the Goldcar recovery service. With no garages open to put a new tyre on the car, the car was recovered and a taxi organised an hour of the call to the recovery line, we were in Malaga within two hours of our original expected arrival time. Excellent support! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 17 September 2025
" Overall, straightforward and good value (though the car we got was larger than we needed). It would be very helpful if the collision damage waiver insurance etc could all be included in the booking process rather than at the car hire desk. "
" Efficient, friendly and helpful. The car was presented as "undamaged" but there were two extremely minor scrapes to the bodywork. I photographed these and this was accepted when I returned the car. The Avis app didn't work very well and necessitated a repeat to complete the process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by KELVIN - 15 September 2025
" I'm very dissapointed, this happened with hertz, I expected better from them "
" When we arrived we were told they didn't have the vehicle we had hired and try to sell us an upgrade to a bmw, we flatly refused and said we would not be paying anymore. We were told we would have to wait for our car. About 10 mins later the gymuy who served us called us back and said he'd found a car which was nicer, my husband told him we would not pay extra and we were reasurred twice that we wouldn't be charged, but after xoming home we can see on the invoice they did charge us for the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 14 September 2025
" Everything other than the blip with the key dispenser made me definitely feel I would use keyngo again "
" The actual key go did not work so I had to approach the counter staff which seemed to defeat the objective but the lady at the counter was very helpful and had us on our way quite quickly and her professionalism and good sense of humour made the situation painless "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CRAIG - 13 September 2025
" Very dissapointed "
" Took out full insurrance which was not accepted when collecting the car - had to pay another 248 euros for full cover otherwise they wanted 1900euros card deposit - very angry! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ROGER - 13 September 2025
" Awful experience. Waited for shuttle, waited for car for an hour. Incorrect details had been entered. Not by us. Had to call Auto Europe. Eventually got car. Horrible long experience. "
" It was a long way out from airport. Booked ages ago but on arrival it said booked in a Chinese name either Chinese details?!? Waited about 20 minutes for shuttle and nearly an hour before we got the car. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ROBIN - 12 September 2025
" I would never use OK Mobility again. However I feel very let down by AutoEurope. I chose Auto Europe on the grounds of its good reputation and good prior experience. However when booking through you I ended up with a car provided by a firm I did not know about. And OK Mobility seem to have a reasonable reputation in general even though the Malaga Branch - I subsequently discovered - has a rather poor record. I expect you, as my agent, too exercise proper scrutiny over the ability of your subcontractors to deliver your expected standard of service "
" We had a terrible experience with OK Mobility. We arrived at Malaga Airport and had to queue for 2.5 hours before we got our car. The local staff were extremely slow in processing customers. They has not ensured that the cars peopled ordered online were available - and they struggled to find cars for us. As a result we arrived very late at our destination and in effect lost the first day of our holiday. I was planning to write and complain. I hope you can take this up as an official complaint "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BEN - 11 September 2025
" Ok. Apart from missing the deposit refund "
" We still haven't received a refund for the prepaid deposit. We don't know how and when we will get this "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ASHLEY - 09 September 2025
" The booking was all fine, but you booked us with goldcar which I've detailed above is the worst company of all time, so please stop booking them, they are total scam artists, rude and aggressive. "
" Fraudulent scam artists who were aggressive and extremely rude at collection. Very forceful trying to make us buy their expensive insurance we didn't need. Initially refused to take our credit card as it wasn't embossed, when I produced a seperate embossed card they repeatedly didn't put it through their machine properly on purpose and then pretended it was our problem and we'd have to buy their insurance instead. In the end we did a cash deposit of 1700euros on debit card which they grudgingly accepted, but only after 30mins of unbelievablely heated and aggressive arguement from them and they were exceptionally pissed off and rude about it. I would say it was the worst hire car experience I've had in 20+ years of hiring cars. They are an utter scam, criminal fraud. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by JAMES - 06 September 2025
" See above comments "
" I returned the vehicle full of fuel, but Goldcar have still charged me EUR 60 to refuel it. Shocked and appalled. Also, they charged me EUR 40 for pickup after 23:00, even though I arrived at their desk at 22:20 to join their queue. You never told me I would need to pay this charge. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUSAN MARGARET - 06 September 2025
" All round good experience "
" Always efficient and helpful. Cars are always in good order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 05 September 2025
" Dont use Goldcar as hey scam customers. "
" Rubbish car, full of dents and charged for underfuel at return even tho I asked the aged was all ok and had receipts for the local petrol station I'd just visited. Goldcar are a joke. Don't use. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by HERSAD - 04 September 2025
" Worked very well "
" Smooth transaction, no heavy sales tactics "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CRAIG - 02 September 2025
" Extremely angry and disappointed "
" When i made the booking i opted for the full waiver insurance, with no excess and an 800 euro hold on my credit card. I paid £180 for the 7 day hire. When i picked up the car i was informed at the Europcar desk that the insurance option id chosen ( there were only 2 options ) still came with a 4000 euro excess if any damage was caused and if i wanted to upgrade to full no liability insurance id need to pay a further £326 pounds on top of the £180 id already paid . So stood there with my entire family, tired after a very long day travelling i basically had no choice but to pay this extra. This is nothing short of extortion and a disgusting practice, ripping people off. I expected more from a well known company. Ive previously used Spanish companies for car hire without any issue at all with clear, transparent insurance policies. I will be contacting the ombudsman and sending a formal complaint to Keddy as well . Shameful behaviour "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by LAURENCE - 02 September 2025
" Pick up too long and old vehicle with 56,000K on clock "
" The pick up took far too long in very warm conditions "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by CHRISTOPHER - 02 September 2025
" As above "
" The desk agent told us our car was a smaller model and tried to upsell several times. They tried to sell additional insurance again I advised I had cover but continued to try to sell and gave horror stories "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 02 September 2025
" simple "
" Great experience although the car was a little under powered which felt dangerous when trying to join a motorway "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by EDWARD - 02 September 2025
" No fault with Auto Europe, ony Niza. "
" Took far to long at pick up when they were not busy. Hard sell to take additional purchase of insurance and other items. One tyre required air topping up within a few miles of leaving Malaga and had clearly not been checked. Tried to say I had scraped rear bumper when it was evident this was old damage, my photos at pick up proved this. Niza used to be reliable and I have used them often but their attitude with my last few rentals has not been customer friendly. I will not use them again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by ALEXIS - 01 September 2025
" Just ruins the experience of holidays. My 3rd week in one year... So disgusting. "
" These people are thieves. They charge insurance that is not requested, they don't explain, and they say that this is the deposit. When returning the vehicle, they charge for fuel whereas the tank is full. So disgusting I have contemplated suing them and your company. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by BRIAN - 31 August 2025
" Simple and Quick in and out "
" Simple and Quick in and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GAVIN - 31 August 2025
" Ripped off with insurance paid the extra for insurance so called top one but wasn't enough for goldcar and had to pay again at airport con job "
" Ripped off with insurance paid the extra for insurance so called top one but wasn't enough for goldcar and had to pay again at airport con job "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MARC - 31 August 2025
" I believe that you are part of the fraud as well "
" This was basically fraud and I'm considering my legal options. The price of paid through your agency versus the price I actually paid on the day was triple in difference. Received a completely different model to the type class I ordered. Service was absolutely shocking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by MATTHEW - 29 August 2025
" Paid for the hire car though the website and got told we never paid and had to pay an additional £300 to hire the car. So why did I have to pay twice for no reason at all? "
" Staff was very rude to us when we arrived. Demanded more money even though we paid for the hire car before we got there. The person dealing with us just left us there for ages and didn't return for about 20 minutes with no explanation. Once we finally got the keys we spent another 15 minutes trying to find the car. Would avoid at all costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MD MUKTAR - 29 August 2025
" Very happy with the service. Will definitely use them again. "
" Very smooth and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 29 August 2025
" Good value, but rental companies leave you waiting for over an hour and seeking to get further fees from you. "
" We had to wait over an hour. They tried to charge me for full collision damage waiver saying I needed to pay the balance of this from my booking. It was only when I challenged that I had not selected FCDW they did not charge me. They were trying to get me to pay a further 200 euro twice the cost of the rental. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DENIS - 29 August 2025
" Ok mobility very poor customer service 0/10 "
" Waited almost two hours in stifling heat to collect 9 seater which was pre paid. Four desks only one lady working under severe pressure must of answered phone 10 times !! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by EMMA - 27 August 2025
" Very helpful. Haven't sorted the excess claim yet but seem to be helpful and happy to respond to emails quickly "
" Didn't take the fully comp insurance at Niza cars as already had cover with auto Europe. At drop off found a scratch by climbing under the bumper and told me I had no option but to pay as I didn't take their cover and should have done. Manner was rude and offhand. No explanation. Representative actually said " you can go now - take it up with your broker you should have taken our cover" . Requested a supervisor and they refused. Just repeatedly said go now we will email you whatever costs it is. Very poor service "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KYLE - 26 August 2025
" I complained about my experience and auto europe provided no concern or attempt to look into my feedback. It didnt want to acknowledge my email properly and sided with the car rental Firm. "
" Worst experience i have had renting a car. Staff rude and aggressive. I was ripped off and it impacted my first few days on holiday as ive never been treated so badly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by YEHOSHUA - 25 August 2025
" Seamless! "
" Everything was great ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 22 August 2025
" Disappointed that auto Europe would recommend centauro when the service is so poor. Drop off was just as chaotic as the pick up. Queues everywhere abd very little staff logging the cars in. The shuttle bus driver even got out and logged some of the cars. We were waiting around for ages abd in turn almost missed our flight. The whole service dropping off and picking up is atrocious! We used centauro at malaga airport in 2017 and tge desk was in the airport. There was a small queue but the service was better. We would not recommend centauro or ues them again. "
" We have been renting holiday cars across europe for over 30 years abd this was the worst experience ever. Massive queues at the office. No instruction or help with what to do. Queued up got to the desk to be then told they would call our name when it was our turn. Many others in tge office were doing the same. It was a shambles. Some staff were shouting at customs. When it was our turn went through all booking details and form filling in. All fine and polite but then the very hard sell for their insurance. We had bought our own but they were not happy with that and the mood changed. Abrupt, rude, impolite, aggressive. They even said we may have to down grade our car! Our nephew and family had booked a car at the sane time and were being dealt with next to us. They had taken the insurance and this had inturn held the value on his visa card so when he tried to use the card for the rest of booking at the desk it would go through. The staff became very rude aggressive and unhelpful. We offered to use our card as we were there getting our car aswell and all staying at the same villa but it was a flat no. They were extremely unhelpful and rude. He managed to sort it out ringing the bank and moving money but the whole experience was terrible. We were at the office for hours in queues and at the desk. An awful start to the holiday. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JON - 21 August 2025
" See above "
" They ambushed me for €75 for cleaning a previous rental. They had my contact details but didn't contact me, although claimed they tried. I had no choice but to pay otherwise they wouldn't give me the car I'd booked and paid for. I'll never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PETER - 21 August 2025
" Good site. Competitive prices. "
" Took upgraded auto VWTiguan but sixt guy didn't really explain costs etc. Took a charge on Amex of euro 626. Think eventually I will just have to pay upgrade fee of euro 196. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SERGEY - 20 August 2025
" AutoEurope used to be my favourite broker for car rental. But during the last year the prices given by AutoEurope were less competitive. I switched to using travelmarket instead. "
" Pick up time was over 1 hour. Just 2 agents working. It took too long per person to check in. No possibility to complete the forms and provide documentation in advance to speed up the check in. Standard insurance (included) did not cover the road assistance, for which additional insurance required. The vehicle was reasonably cleaned outside but not so well cleaned inside. We found more than 5 surface damages which were not listed in the check in inspection report. Return was very easy and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MARK - 19 August 2025
" The staff are excellent and very professional . The pick up time for the vehicle once we arrived was only 20 minutes. "
" The staff we excellent. We were involved in an accident and were able to replace the vehicle and get the original vehicle uplifted within one day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VICTORIA - 19 August 2025
" Awful experience "
" Rude, unhelpful staff. We did not even get our car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JANE - 19 August 2025
" i'm still waiting for responses for another trip to mallorca in june you've refunded the smaller amount but not the larger amount! "
" was forced again to pay 118 euros = £102.21 for insurance this is the second time after booking with auto europe for over 20 years this will be the last time we book with you! your customer service is appauling!!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 17 August 2025
" Very good. "
" The entire experience was smooth and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 17 August 2025
" Booking through Auto Europe was easy, prices seemed a little higher than I found elsewhere, but it was offset by a good Topcashback rate "
" Quite a hard sell on upgrades and insurance at pick up. The return was not good. We arrived and joined a long line (6 people in front of us) for the Returns desk. There was only one member of staff on and she was taking forever with summertime picking up a car. The Thrifty office at Málaga airport is inside a multi storey car park, which was very hot, and there are two doors (one marked "PICK UP" the the other marked "RETURNS". Everyone waiting was in the RETURNS line. When the one member is staff eventually finished with her customer, she shouted at everyone in the line "PUT YOUR KEYS IN THE BOX, I DON'T SERVE YOU". No idea why she couldn't said this at any point while she was already serving, as she looked up several times and knew EVERYONE was waiting to return their vehicles. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by LEAH - 17 August 2025
" Booking through Autocar was fine. I purchased the full insurance option as I was travelling to Spain because of the bereavement of my mother and did not want to be bothered by unexpected extra costs. As it happens the deposit I paid at the counter has not been returned to me in full and so I have had to open a case to understand why. There was no additional damage to the car and it was returned full of fuel and 3 days early. This experience has made what is already a distressing time even more traumatic. "
" They have not refunded me the full amount so I have had to raise a claim. Also, there was no screen wash in the car, which I had to purchase, and the radiator fluid was well below the minimum level. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by STEVEN - 09 August 2025
" Please see the above comment re gold car... "
" I was told that the booking I had with auto Europe did not come with insurance despite the voucher claiming it did. The girl on the counter told me that this wasn't insurance and was a non refundable excess. I argued and showed the confirmation but ultimately she didn't believe me and wanted to take a €1000 deposit from me which would be refunded within 40 days. I was pressured into taking out a €284 insurance with gold car. It was an awful experience and will probably stop me using auto Europe and gold car again. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 09 August 2025
" Disappointed with centauro. "
" 90+ minute wait to collect car. Ordered a VW t roc got told only a fiat 600 was available. Barely squeezed the 5 of us a d luggage in. Aircon was faulty. Tracking was off on car so tended to drift to the right. Tried to charge for preexisting damage at collection - fortunately I had taken detailed photos of every bump and scratch on the car before driving away. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by DAVID - 08 August 2025
" Read section 3 above; I have now been waiting three weeks, with no updates, for AutoEurope to refund my money...!!!! "
" I was unable to rent the car I had booked. I arrived on time at the Goldcar Rental desk in Malaga Airport on Wednesday 16th July to pick up the prepaid vehicle. Everything went okay until I tried to pay the excess charge [€1100] for the rental with my credit card, a credit card I have used many times in the past with Goldcar in Malaga. Each time I put my credit card in their machine and I put my PIN in, which was accepted, the transaction failed. The Goldcar agent was very patient and understanding and reset their system several times to allow me to try again, which I did five times. In the end, we agreed that I would check the card with my bank [Halifax]. I called my bank and they confirmed my credit card was fine and hadn't been blocked, additionally they confirmed they could see the €1100 charge on my credit card statement and advised that I access my account on my mobile and show the Goldcar agent that the charge had in fact appeared my credit card statement, which is what I did with the bank representative on speaker with the Goldcar agent. The Goldcar agent said despite seeing my bank statement she still couldn't issue a rental contract because their system was showing the charge as failed. So after an hour I decided that I'd have to try another Rental Company even though I'd prepaid £208.88, via Auto Europe, for the rental. I walked to the next nearest rental company [Okmobility], whom I have used before. I explained the problem I had had with my credit card with Goldcar and said I needed to rent a car if not I was stranded in the airport for the night, and would have to fly back the next day if I could get a flight that is. The Okmobilty rental, although being a lot more expensive as it wasn't an online booking, went smoothly. My credit card worked fine and I signed their rental contract as normal. I stopped at a supermarket on the way to my house and again my credit card worked fine and it has continued to work fine. The issue clearly was not my credit card or my banks [Halifax]systems. The issue was Goldcars verification system. So can you advise on how I can get my prepaid money refunded please..? I have attached the Okmobility rental contract for information. Strangely, despite the fact that I was unable to pickup the car I'd paid for from Goldcar they still issued a contract via email for the car. A car I hadn't signed for, or paid for and didn't rent. I have now been waiting three weeks, with no updates, for AutoEurope to refund my money...!!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by RICHARD - 06 August 2025
" The queue to be served of nearly an hour was excessive. There were only 3 members of staff serving "
" The queue to be served of nearly an hour was excessive. There were only 3 members of staff serving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CHRISTOPHER - 03 August 2025
" Not happy "
" I got charged twice and ClickRent are awful to deal with "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by DANIEL - 29 July 2025
" Would never use thrifty again. "
" Very deceptive about insurance. Made an excessive payment for a booster seat and they included insurance. When challenged they said it was compulsory. Also the car size was not what was ordered. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARK - 27 July 2025
" Smooth pick up and drop off. "
" Easy experience. Pick up was straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 26 July 2025
" As item 3, When I returned car all was good. Even though I had chosen the higher insurance cover I still had to pay extra at the desk for breakdown cover as this wasn't included? My experience overall was good and I'd use Niza again "
" where to find the shuttle bus was vague, we found them after asking 3 different members of airport staff. Once found the driver was helpful and efficient. There was a wait in line at the office of about 20 mins for an available member of staff, once paperwork completed another wait of about 20 mins for car to be presented. Car was clean, and good. ***The entrance to Niza is on a very busy island and quite dangerous especially to people not used to driving in Spain!!** "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ISABELLE - 25 July 2025
" Very disappointed and intend to take this further "
" Car broke down due to a bad connection on battery. When engr called out he took 40 mins to arrive and 5 mins to fix and drivalia have taken 240 euro for the call out . "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by TREVOR - 25 July 2025
" Happy with this hire experience "
" Ok no problem "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ALEX - 24 July 2025
" A satisfying experience. "
" Easy pick up and drop off. No silly extra charges and all done when you arrive to pick and drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 23 July 2025
" Collecting car took a long time and counter staff were pushy and rude. Did not get the car we booked and struggled to fit our luggage in the car. Would not use Goldcar again. "
" Rude pushy counter staff trying to sell additional insurance "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DUNCAN - 23 July 2025
" "all in all" went very well and only have poitive feedback. "
" both pick up and drop off went smoothly and quiet quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ROBYN - 22 July 2025
" Not good experience although car was good "
" I was not happy having to pay for extra insurance so that I did not have to pay the £3k excess, was disappointed with collection as there was a members line and only one person serving therefore I had to wait even after people arrived after me I was also disappointed receiving an extra charge for the higher rates in the airport added to my already expensive bill. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 19 July 2025
" The lack of screen wash was a minor problem but think they should have worked I had filled washer reservoir and ended up finding getting water and tipping over the front &rear screens "
" All good except the windscreen washer didn't work even after I filled the water tank, minor problem. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 18 July 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TIMOTHY - 17 July 2025
" Booking experience was fine "
" There were no cars available when we arrived at Goldcar for our rental. There was also a very long wait to speak to anyone at the desk. We needed to leave the airport to get to our accommodation so had no alternative but to pay a lot more money for a rental from an alternative provider and abandon our rental from Goldcar. Shocking communication and extremely poor that a car that was booked was not actually able to be provided. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by WILLIAM - 16 July 2025
" N/a "
" Missold insurance, not refunded petrol deposit, complaint not being handled by customer service. £400 out of pocket and an utterly awful experience from start to finish. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by CAROLYN - 15 July 2025
" I have rented through autoeurope and had good experiences with the booking part each time. "
" We arrived late on At night, close to 11pm. It is not easy to find the Thrifty desk which is in the parking garage. The queues were very long and slow and not enough staff were on to deal with the amount of cars being picked up. Despite buying extra insurance through autoeurope, they really do give you a hard sell on needing more insurance and making you feel uneasy about how many thousands of pounds they will charge you if the car is damaged. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ADRIAN - 15 July 2025
" I have always found auto Europe very good "
" I had some issues of my own making with my cards in Spain but the person dealing with me was not very interested in solving my problem and just threw up barriers , i have used auto Europe for years and if there is ever a problem the hiring agents arnt very interested helping when they know its booked through an agent like your self "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SEAN - 15 July 2025
" See above "
" To date ny experience with Goldcar has been an unmitigating disaster from pick up to drop off and now the disaster follows me back to the UK with lies, accusations and unwarranted contact via unknown 3rd parties. Worst rental company EVER, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by CHRIS - 14 July 2025
" corrupt "
" Got charged additional £230 for insurance. they wouldn't let me take car without. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ROBERT - 14 July 2025
" A good experience for my first time using Auto Europe. Will use again "
" Took a while to find the desk and to check in but everything was done well. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARY - 13 July 2025
" As above . Normally very good but not this time "
" All was good until return A faulty fuel gauge on the car has resulted in a refuel charge which is unwarranted. I explained to the counter staff the issue and showed them a fuel receipt . Was told all was good then get hit with a refuel charge of over 50 euros . Totally unacceptable and unwarranted. Have complained to you and hertz head office . "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JEREMY - 10 July 2025
" Simple and speedy process "
" No water in the window washers "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CHRISTOPHER - 06 July 2025
" My car was booked for pick up at 0100 but the flight was delayed so i didn't get to the desk until 0130, the counter staff were busy with other customers. When the staff member told me there would be a fee of 50 Euro for late pick up, I said it was a con and he refused to give me the car and i left, he was extremely rude and unhelpful. I am seeking repayment of the car hire from my Credit Card provider "
" The person on the counter tried to pressurise me with scare tactics to take out additional insurance coverage, which I repeatedly stated i did not want, he said it was likely my car would be damaged in car parks etc. His manner was condescending and mildly aggressive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by KEITH - 05 July 2025
" We had a good experience. They tried to charge me for a chip in the windscreen but then they said they had already changed someone else for this chip. Take insurance as this makes it more difficult for them to charge you "
" Take photos of everything when you pick the car up including the windscreen. Take insurance out with booking too. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by FRANCESCO - 04 July 2025
" Overall, positive "
" Good value and straighforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KEITH - 02 July 2025
" Absolutely dreadful. If they are trying to charge us for damage they should have said so at the time so that we could have disputed it, and if appropriate requested the official complaints book they are obliged to supply under Spanish law. "
" After a considerable wait at the rental desk, when we collected the car the overhead light in the car collection area was not working so therefore we were unable to see all the damage to the car. The paperwork they supplied did however show a lot of damage had been done to the car they supplied us with and we did take a video. On return the car was checked over by a member of Goldcar staff, who indicated that everything was fine and that we were free to go. On checking my Barclaycard statement I see that an amount of £145.69 is held as pending since 25/6/25 and a much higher amount of £1,195.61 held as pending since 26/6/25. This is disgraceful. There have not been any communications from them about the deduction of these monies and we did not cause any damage to the car. Are you able to have these false charges cancelled please? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ADRIAN LEONARD - 30 June 2025
" It would be good if you would be more transparent when it comes to pricing and insurance covers so it is clear if you are fully covered or not for the price you pay instead of having to fork out more money on the spot. "
" It would be good if you would be more transparent when it comes to pricing and insurance covers so it is clear if you are fully covered or not for the price you pay instead of having to fork out more money on the spot. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 30 June 2025
" Very easy to booking experience. "
" Pick up and drop off extremely efficient even though the pick up was outside office hours. Would have been nice to have a What3Words location for the courtesy bus and car drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 29 June 2025
" Dreadful "
" Shocking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by JOHN - 27 June 2025
" Great "
" Excellent service. I had my own excess insurance and they didn't give me the hard sell on their own like others do or tell me I need an International Driving license, when I don't! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 24 June 2025
" Good "
" Efficient pick up and drop off. Car not very clean "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CRAIG - 23 June 2025
" As usual you can find great offers with AutoEurope "
" Superb counter staff allocated a high level and nearly new car which performed very well. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 22 June 2025
" I would definitely use Niza cars again. My only criticism is that the fuel was half/half rather than full/full which is logistically inconvenient. "
" Almost new car with no damage. Short shuttle bus trip from the terminal to the garage very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 21 June 2025
" The price was reasonable and the booking process was relatively easy. I found that the price had decreased after I made my original booking, and I was able to cancel with no charge and rebook at the lower price. It would be better for me as a customer if Auto Europe monitored prices and automatically refunded the difference if the price decreases. "
" The vehicle was clean and in good condition mechanically, but there was quite a lot of cosmetic damage. Also, while I understand the booking is for a certain vehicle "or similar", I've never actually been given the vehicle advertised - always what I consider to be a lower quality vehicle from the same class. I wonder if some of these issues are related to the booking being done through a comparison site, with Goldcar deliberately offering a slightly lower standard of product compared to direct bookings. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ERIC - 21 June 2025
" The experience would have been great had our charging cable not disappeared after our vehicle was valet parked at our hotel. We didn't realise until we got back to the airport some days later and faced a charge of 620 Euros to replace it which included a so called Damage Assessment fee! We did take out your excess insurance via Lloyds but are concerned about claiming if this causes increased insurance costs for the future. "
" The reason for the 6 on value for money is that they were unable to provide the VW I requested and we needed to upgrade to get a similar kind of car. We wanted a T-Cross but were being offered a Focus or Puma. The staff were great though. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 20 June 2025
" Apart from slow service on collection the rest of the car hire experience with Niza was excellent "
" Collection on arrival was very slow bearing in mind I was first in the queue and after completing paperwork then had to wait for our car to be brought to us. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANWEN - 19 June 2025
" Very easy to select vehicle and arrange hire. "
" Very efficient and no pressure to take on additional insurance at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEJANDRO - 17 June 2025
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by REMKO - 16 June 2025
" Very good experience - would recommend! "
" Very good experience - would recommend "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 15 June 2025
" Have recommended Auto Europe to a number of people over the past 20 years or so that I have used them "
" Used them several times but for some reason this time we were not dropped back at Departures at Malaga Airport but at the pick-up point! With having mobility issues and requiring the Airport's excellent Special Assistance service this was most inconvenient and time consuming "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STEPHEN - 13 June 2025
" As a good option amongst many. Yes. "
" Easy pick. Easy drop off. Pleasant people Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOMINIC - 10 June 2025
" Sent email to Auto Europe on the day of the pickup as per above and still have not received a reply 9 days later. "
" Email already sent to Auto Europe as set out below:
Sent: 01 June 2025 22:43
To: reservations@autoeurope.co.uk
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ALAN - 10 June 2025
" I always find Auto Europe very good, which is why I keep coming back "
" The most boy issue was a long queue, almost an hour, at check-in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 09 June 2025
" Faultless "
" G8 small car with excellent gps "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CATHERINE - 07 June 2025
" Will never book through Auto Europe again, such an awful customer experience being SO unclear about the total rental cost for the car. Extremely disappointed by Auto Europe and will be telling people not to use. "
" Thrifty were great, Auto europe were NOT clear about the total cost. It felt like we were scammed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 06 June 2025
" As above "
" Good value but not ideal having to get a mini bus from the airport to the depot "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by IAN - 03 June 2025
" I suggest you keep GOLDCAR under review as one of your companies. I found then quite dodgy. "
" Person that served us at the airport just wanted to sell an insurance products that added around 180 Euros to the cost. They just lied to try and trick / con us into buying something that we didn't need. Other than that, car pick up and drop off all fine and deposit refunded day after drop off. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 29 May 2025
" These comments apply to Thrifty Malaga. "
" Very unfriendly staff, just pushing for extra insurance, even though we had with Auto Europe. Car had damage all around the vehicle which we had to video and take photos of. Dropping the vehicle back the member of staff went to a tiny scratch on the mirror and was very aggressive. This is Thrifty Malaga!!! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MARTIN - 28 May 2025
" I booked it through this company, wish I hadn't. "
" I booked the car for about £25, added insurance that took it up to £85ish. Then when I got to the pick up I had to pay another £170 insurance. Never using these again "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MICHAEL - 28 May 2025
" I have always found Auto Europe easy to deal with and upfront about charges. "
" Person at hire desk tried to commit me to taking a car at well over twice the price of the one I'd booked and also taking out their excess insurance making it sound as if it was compulsory to take both.It wasn't until I called my wife over to witness what she said that she backed down and then denied it and saying she was only suggesting it. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by NICHOLAS - 28 May 2025
" Friendly service "
" Good value "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by VIKTOR - 27 May 2025
" Smooth experience. "
" Great car, perfect service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 26 May 2025
" I have used your services for year with great success "
" On pick up my Barclaycard was declined several time and after trying to contact Barclays unsuccessfully I was left with no choice but to pay Goldcar with my debit card for full insurance and security for fuel totalling £346.04 I then received an e mail saying a refund amount would be returned to me, but the amount shows nothing. I have emailed them to query this and am awaiting a response. On hindsight I should have called you to get help. I am not impressed with the agent at Goldcar pick up. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 23 May 2025
" All ok "
" Everything ran very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 22 May 2025
" Always a Good Experience both with both Autoeurope and Goldcar. I look forward to lots more!! "
" Used many times. Always very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GEOFFREY - 20 May 2025
" I was given a new vehicle only draw back automatic transmission is extra cost Why? "
" Great company now rental at Malaga airport is so much easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SARAH - 17 May 2025
" NEVER WILL I RENT A CAR FROM THIS COMPANY EVER AGAIN!!!! "
" Absolutely DREADFUL service at Malaga airport. First car developed a fault and staff refused to acknowledge. Reluctantly they replaced the car but the overall process took nearly 90 minutes. RUDE customer service. UNHELPFUL. Will never rent with Europcar again. AWFUL!!!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JASPER BRIAN - 17 May 2025
" Website easy to use, and extra insurance cover always much cheaper than that from companies. "
" Only two staff on duty, so long wait. Agent tried to encourage me to take out their insurance. Car indicating low tyre pressure, but could not get through on the phone to check correct pressures. Had to look them up on line. Otherwise absolutely fine. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 17 May 2025
" All good. Happy with everything. Would definitely book with Keddy again. "
" Very straightforward. No problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 15 May 2025
" See my comments above which tell the full story. "
" On the booking confirmation it said 'Keddy' and to report to the Europcar desk. I was then told that I was a priority and went to their assistant. She said we'd booked a car that was too small for our two cases. On my booking form it clearly said I'd booked an MG3 or equivalent but she said it was a Fiat 500. She then said incorrectly that it was a Fiat Panda I'd booked. After much 'discussion' it became clear that I had 2 options. I could abandon my booking and go elsewhere or I could accept that I had to have the big car that she insisted was the only one that would be suitable. Having decided to take the quicker option and take the bigger car I said I didn't need their full cover for insurance because I'd taken out a separate policy before leaving home. She said that if I didn't take out Europcar's extra protection she would need an excess deposit of 6400 Euros. It was an extremely stressful and annoying experience and I'll never book through Auto Europe or Europcar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 13 May 2025
" Good price and easy to use website "
" Nice car, helpful staff at check out. We had a lift to Malaga Airport so would have been useful to know to pick up car from car park. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 12 May 2025
" Easy to do business with. Will use again "
" Having previous experience of Goldcar I waited at Drop Off for someone to check the car. I was ignored and when I asked the office staff they said to drop the keys in the box and wait 15 minutes after 20 minutes no one inspected the car. There were no issues I had no problems but reassurance from a drop off person would give peace of mind. I had to go to airport check in without a Goldcar acceptance. I have had no communication to say all was good. Worrying!! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 10 May 2025
" Very disappointing customer service. "
" Keddy have fraudulently charged me after I returned the car and provided no documentation or evidence as to what that charge relates to. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by SUSAN - 10 May 2025
" Staff good, vehicle good. Very happy with the experience. "
" Staff good, vehicle good, very happy with the experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MADS - 06 May 2025
" Same as above. As a customer I do not make a distinction between AutoRent and the actual company providing the car. So if there's a 2 hour wait to collect the car, I consider Auto Europe to be just as responsible as the hire company. "
" It was a full 2 hours wait to collect the car. That's not good enough. Everything else was fine. Therefore I would not recommend to a friend. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ELIZABETH - 02 May 2025
" It was all very positive "
" It was all very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 01 May 2025
" Good value. "
" Vehicle had minor damage on collection but told there was none at desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEPHANIE - 01 May 2025
" Vehicle was in excellent condition, spotlessly clean and easy to use "
" The staff where courteous, efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BOGUSLAW - 28 April 2025
" Also, I had to wait 5days to get my money back (deposit) "
" There were few things I was not happy with it. Massive qeue at the collection. Only 2 people at the desk. Staff informed me that I may need an extra insurance cover which I overpaid paying double what I already paid. In general comparing your quote (71£ + 130£full insurance) with malagacar.com (117£) means that I have overpaid almost double. Also, Goldcar is taking an extra 170€ of fuel deposit. Car was collected with a cracked windscreen, luckily I overpaid with full insurance, so no hastle. Mainly cost of rental is much higher that the other companies because of missunderstanding with insurance deals. I won't use it anymore "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PETER - 28 April 2025
" As above "
" The paperwork part of the car hire was very good. Trying to find the car in the airport was an other matter! Better and clearer directions are required - it was a very stressful experience but I eventually found the car. Returning the car was easy but with nobody to check the car i.e. full tank of petrol, any new marks or scratches on the car, I felt a little concerned that I would be charged for things that I had no control over. When I checked my bank statement I could see that I was only charged for the additional excess insurance that I opted to take out. It wasn't a bad experience but a few things could have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 26 April 2025
" not nice "
" The staff are rude and try to sell you additional insurance and become very unfriendly if yiu do not take the additional insurance-which I didn't. The car that was booked, the rear luggage door would not close as the automatic latch would not open. They then provided a poorer value vehicle "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by TIMOTHY - 23 April 2025
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 21 April 2025
" Great price. Great service. "
" Very professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 20 April 2025
" I paid a substantial amount to Auto Europe get what I perceived to be 'full insurance' cover but when I spoke with Thrifty, they told me that I was still liable for the 'excess' and they would need to take a 1000euro deposit. In order to cover this I had to pay an additional several hundred euros. In fact with my age penalty I paid an 'additional' sum of 480.12 euros. So, in all, I paid £320.71 to Auto Europe on 4th Feb'25 and £413.86 to Hertz via Thrifty on 18th April, making a grand total of £744.57 for a three-week car hire; this is extortionate. I visit Spain frequently and have rented cars on numerous occasions but never experienced this 'insurance dodge' before. Consequently, I am very disappointed with Auto Europe and will never use them again. "
" My experience with Thrifty was very good however, I cannot say the same for Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MAHMUT - 19 April 2025
" Outstanding service from Europcar. The car matched our expectations perfectly. The pickup and return processes were swift and hassle-free. Easily the best experience we've had with a car rental company "
" Outstanding service from Europcar. The car matched our expectations perfectly. The pickup and return processes were swift and hassle-free. Easily the best experience we've had with a car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 18 April 2025
" Auto Europe are brilliant. "
" Asked for a check on returning the car but was not offered one. Subsequently I have been invoiced for a tiny scratch which was not evident at the time of pick up or return "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GARY - 17 April 2025
" Really has left me feeling that I won't use the company again after years of good service "
" Used Centauro several times over the years, however on this occasion the car had covered over 80k and most panels were damaged. On dropping the car off the staff have attempted and are continuing to try and charge for a damage on a panel that was already listed as damaged on the handover sheet. I requested to see the meta data data over a photo they produced to see when the photo had been generated, they refused and drove the car away and failed to email me a copy of the dispute paperwork. Therefore damage to be disputed with credit card company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by MICHAEL - 17 April 2025
" great "
" Having rented cars for many years this was the easiest pickup and return. Short queue on way in, no real pressure to take extras. Quick turnaround. got free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SULTAN HASSANALI HASHAM - 16 April 2025
" Friendly efficient staff both on check in and speed of collection. "
" Simple no Fuss experience with no hard sales. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VINCENT - 15 April 2025
" Efficient lady on the phone and reply's were quick to my emails "
" Even though we were early the car was ready. It was a lovely nearly new BMW, we were delighted with it for the price that we paid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 15 April 2025
" Fine other than the misleading info about it not needing to be the same credit card it was booked with. Used you before and will likely use you again. "
" They would not accept an alternative credit card for the 1400 euro deposit so we had to pay 230euro for full insurance. Your paperwork said it didn't need to be the same card but that wasn't the case. So it cost me nearly double what I thought it would. Also the car had external damage which wasn't brought to my attention at collection. Have used them many times and probably will again but I'm not happy. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by TIMOTHY - 14 April 2025
" Generally very smooth and good value. "
" Very good value. Took us a while to find the office. Staff were businesslike but made a few mistakes filling in the form, so worth double-checking everything. Car was quite dirty and garage was dark, so hard to check over the damage. However, generally very satisfied. Was offered extra insurance, even though I had bought it in advance from Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CHIMANLAL - 12 April 2025
" Gold car must control the temperature in the reception area as it was very hot and had to wait for over an hour to collect keys in the mean time my wife fainted , we were looked after well by the ambulance . Goldcar were very understanding and was able to pick car at later time once my wife recovered . Thank you for all involved. "
" They can reduce the waiting time and offer water as its very hot in the reception area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CAMILLA - 11 April 2025
" I'm so thankful to have the support of Auto Europe which I think is a great deterrent to carhire firms making bogus insurance claims as OK Mobility did when I booked directly with them. My £900 excess was taken on returning the car in perfect condition. Thankfully an agent with integrity who I liased with about it, suggested I refer the matter to my creditcard provider, and they took it up & reimbursed me. "
" All very good apart from trying to push their 'peace of mind insurance' and saying the excess policy I'd taken out with ae auto Europe wasn't going to cover me.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOREEN - 10 April 2025
" Good quality and clean cars "
" Efficient and good quality car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERIC - 09 April 2025
" As above "
" I paid for full warranty protection insurance before we arrived at your sub contracted supplier Click hire. They were adamant the insurance you issued us was not acceptable to them. So had to another €105 to cover us. They were abrupt and took hours to get collected and pick up the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEOFFREY - 09 April 2025
" satisfaction all round "
" satisfaction all round "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERNA - 07 April 2025
" Using Auto Europe for finding a rental car for our three weeks stay at our holiday home near Malaga was very straight forward. They came up with a fairly good deal and there appeared to be no hidden extras that we were not aware of. Unfortunately, the deal we chose was with Thrifty, and our dealings with their staff at Malaga airport left a lot to be desired. We were however very happy with the Citroen C3 that proved a nippy and very easy car to drive. "
" I rented a Citroen C3 for three weeks in March from Malaga airport. I cannot really fault Thrifty's efficiency in dealing with my rental, however, the lady who served me was quite unpleasant when I said I already had Excess insurance cover. I was also under the impression that Thrifty's desk was in the arrivals hall, when in fact it was at the far end, downstairs in the depth of the car park. There was no seating available, which was a problem for my husband who is 87 years old and unable to stand for any length of time. She also had a very aggressive manner when I returned the vehicle, pointing out that there was a scratch above one of the windows that was not on the paperwork. It left me feeling quite upset, since we had taken great care of the car, which had been left on our private drive most of the time. Quite apart from anything else, I was unable to see any evidence of a scratch when I examined the car. As a result, I was anxiously searching my credit card statement when I returned home, but found to my relief that I was "only"charged 110.65 Euros extra, some of which was the maximum fee of 95.40 Euros for being over 70 years old (which I knew I would be charged for) I have no idea what the rest was for, an emailed invoice would have been nice. I do not think I will hire a car from Thrifty again, and should have read their reviews before going ahead with the rental! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by FLORIAN - 06 April 2025
" it was a very unpleasant and unprofessional experience! I would like to be reimbursed for the extra charges that i was told to pay! The information i got was untrue and these people should be taken responsible for treating customers this way! I am very unhappy! "
" When i picked up the car at Hertz Malaga Airport i was lied to by the staff there. They made me take out extra insurance on top of the one i already paid for and charged me 300 euros extra even though everything was booked and paid for already! I was told by the Hertz staff that they changed the law last year and they have to charge me extra for this otherwise i wont get the rental car. I was speechless! Also, my friend who lives there told me, that this happens to every person who rents there. This is absolutely not ok! I would like to be reimbursed for the extra charges! You can see in my booking that i took out the damage and theft insurance waiver! Hertz Malaga said it was not valid and overcharged me! I was left with no other option but to take the car, which was dirty inside and outside, and it wasnt the car category i booked either but a cheap and unreliable vehicle that i got. i am very unhappy and never experienced this in 20 years of renting with Auto europe and hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by NICHOLAS - 06 April 2025
" Auto Europe are a good company, but in booking me with Firefly last year and Thrifty this year, I have been ripped off for over £300 and bullied and pressured by their staff. I will never use the Hertz group again! "
" Thrifty in Spain is now Firefly. This could not be worse because Firefly are the lowest rated car hire company in Europe. They are also NOT in the airport terminal even though there is a sign in the baggage area clearly stating that they do have a counter there. No-one in the terminal was able/willing to help us find their counter. It took us 45 minutes and was incredibly stressful. The Firfly/Thrifty staff are trained to push over-priced insurance and roadside recovery scams to ever customer. Even if they provide evidence of fully comprehensive insurance etc. they bullied me for 20 minutes and would not let me leave without buying cover or signing around 10 waiver documents to say that I was 'uncovered'! Do not book with either company!!! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 06 April 2025
" all fine. "
" Firstly they said my rental was limited to 1750km when the voucher said unlimited. I did not need the extra km but when this kind of thing happens I feel the car hire company are dishonest. Secondly, the car had hundreds of scratches when picked up. Yet on return they found a tiny scratch behind the mirror. Was likely already there when I collected the car and equally unlikely they would repair it given the state of the car. Nevertheless they charged E120 for it. I have insurance but find this practice dishonest. Far prefer to use an honest company though it seems there are few of these in car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICOLA - 06 April 2025
" Great price and super experience "
" Bigger car than I wanted so hard to park but good car otherwise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CRAIG - 04 April 2025
" I would rent from here again "
" Very professional and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NIGEL - 31 March 2025
" see above car fantastic "
" you need to tell people full ins 39.60 a day Also P2 car park is a bloody nightmare they need to print something out so we know where to return the car, how is a tourist to know car park P2????? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 31 March 2025
" N/A "
" Nobody at any stage informed me of an over 75 supplement nor a €22 per day insurance and at a pick up at midnight had no choice but to pay these charges "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JASON - 29 March 2025
" Overall good but the Goldcar counter at Malaga was extremely busy and also hard sell to sell insurance which I had already purchased via autoEurope. "
" Despite taking full insurance with AutoEurope they tried for a long time to sell me a very expensive insurance on top. They insinuated that my autoEurope insurance would not cover me properly. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by OLIVER - 21 March 2025
" They will steal your money "
" Did not take on board instructions not to add additional insurance costing more than the hire of the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by GEORGE - 21 March 2025
" Se comments in 3 "
" 1. I was made to pay an additional €300 or so form insurance . 2. The car's windscreen washer was empty of fluid on pick up. 3. The car had multiple scratches and was fairly high mileage (greater than 38,000 km) 4. None of the tyres had dust caps installed, and the car gave a warning of low tyre pressures. 5. There was no user's manual with the car son had to go to the internet to find correct tyre pressures. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by EVERARDUS - 21 March 2025
" Auto Europe should check the above and advice persons like me versus GoldCar in the meantime I am another 100 euro out of pocket !! "
" I was asked to insure my car explained it had been insured via a creditcard and via Auto Europe however none of this was right according to Goldcar. I simply did not get my car without the additional insurance at 100 euro's "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 20 March 2025
" All the staff were very helpful and did the job of checking out the cars quickly and with a smile on there faces. "
" WE came we picked up and we went. No problems at front or back of either rental agreement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEITH - 12 March 2025
" Used for over a decade. Never had any problems "
" Small van with capacity for 3 plus bike box and large cases was perfect. Efficient collection and return Inc quick shuttle from airport to site. Competitive price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 10 March 2025
" Auto Europe please ensure you know whether the hire company requires a IDL. You advised I needed one but Keddy / Europe Car did not ask for it. "
" Very pushy to sell additional cover or upgrade to a higher spec car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATEUSZ - 10 March 2025
" I was convinced that I have full insurnce and nothing to worry about. Then Cargest staff told me that II have no insurance for glass & tyres. Furthermore, I do not have a spear wheel and without additional insurance I have to arrange myself tyre service and fully pay for that. That is unfair if true. I should have been warn about it. "
" I was convinced that I have full insurnce and nothing to worry about. Then Cargest staff told me that II have no insurance for glass & tyres. Furthermore, I do not have a spear wheel and without additional insurance I have to arrange myself tyre service and fully pay for that. That is unfair if true. I should have been warn about it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILL - 06 March 2025
" Good deal and good vehicle "
" Worth noting the procedures for vehicle pick up as not on the main airport site. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 06 March 2025
" all said above. "
" Very good did what was required got the car sorted and out after the paper work was done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JULIE - 06 March 2025
" Really easy we left airport took shuttle and within 20 minutes we were off. "
" Really easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BALRAJ - 05 March 2025
" Very rude staff and not budging insisting I had to tske out extra insurance "
" Was charged €77 euros extra for insurance when I already opted for total insurance upon booking "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ROBERT - 04 March 2025
" It all went very smoothly. "
" Competitive price. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TRISTAN - 04 March 2025
" Overall very good. They gave us quite a beaten up car with a lot of damage surface level and some dents/bumps also. We had to note 15 points of damage over the 4 they had highlighted on the car rental documentation. I sent in 4 emails the following morning with the updated damage. Something I could have done without! Was concerned they were going to be awkward about car return, but assume because of our diligence knew we were not customers who were going to pickup the cost of someone else's damage! "
" Some pressure at counter to upgrade at a cost. Some pressure also to take insurance which I had arranged elsewhere. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PETER - 03 March 2025
" Good service, will use again "
" Efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 01 March 2025
" My only complaint about Auto Europe is that your rating had thrifty as very good. Looking elsewhere after my holiday I see they have very bad reputation. "
" Provided smaller car: unpleasant when I wouldn't take add ons:Tried to trick me into taking breakdown insurance on THEIR car: Car hadn't been washed: returned car at exact time but staff not willing to process return and unfriendly "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by DAVID - 27 February 2025
" Pleased With the booking, everything was smooth from pick up to drop off. Car was comfortable and clean. "
" Very reasonable, easy to book and handover smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 26 February 2025
" Disgusting how you rip people off. We bought the top package thinking we were covered for everything. Got to desk and more or less bribed into taking the scratch damage instance that added bother €200plus or they threaten taking €3800 incase of any scratch over 2inches long "
" Absolute rip off- con agents. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DAVID - 25 February 2025
" Very easy to book, smooth from start to finish. I have already booked again for May. Thanks "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GEDEON - 25 February 2025
" Esta bien! "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SARAH - 23 February 2025
" It has left a black cloud over my otherwise perfect few days away. Actually the shuttle bus was very convenient and quick and the price was good but to be invoiced for something I was not responsible for has left me feeling very angry. I now check twice was and it seems it is common practice for Niza to charge people like this. It is nothing but a scam. Why would autoeurope collaborate with these crooks? "
" Niza have blamed me for a scratch on the alloy wheels and invoiced me €220. I only parked in open car parks and 100% didn't make this scratch. The car had a big scratch at the front when I collected the car and the photos they gave me at the time show the scratches on the wheel. When I have disputed it they just sent me an invoice. I feel robbed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANDREW - 20 February 2025
" As above "
" As always no problem "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 19 February 2025
" See above "
" am extremely unhappy with my recent car hire at Malaga airport which I booked through your company. I paid you £40.52 for the 2 day hire up front. Although I took the excess insurance cover with you I decided to upgrade to their full insurance but they have charged me with having to refuel the vehicle but I returned it FULL(checked and count agent on return of the vehicle). I have had no luck with dealing with budget but met with a deathly silence "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 16 February 2025
" this company deserves to be shut down ripping people off is against the law "
" ripped off buy click rent after filling tank with fuel they asked for a receipt it does not say anywhere in terms and conditions that you need a receipt it clearly shows a full tank on the gauge yet they charged me 43 euro for fuel a blatent rip off intend to prosecute "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REBEKAH - 15 February 2025
" Easy booking "
" Difficult to find thrifty kiosk. No signage in airport. Is actually in car park - thus should be clearer on booking instructions and with signage at Malaga airport. Return a full tank is too vague as they charged me because my petrol receipt wasn't from a station within 10kms. This needs to be much clearer as I had filled up and the tank was registering full. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARC - 15 February 2025
" Great value; did what it said on the tin. "
" All aspects of the hire were fantastic, but the exterior of the car was sandy and muddy when we picked up the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MICHAEL - 12 February 2025
" TERRIBLE "
" The man at Málaga airport spoke forcefully saying that my excess insurance policy only covered 1,400 euro when it covers £7,000. The first car was fine for 21 days then the battery went totally flat and my wife and I, both 74 wasted most of the day getting another car and continuing on our journey. The second car we picked up in Almeria airport had an intermittent fault as it failed to start regularly and twice we had to call for assistance on two consecutive days by which time my wife was in tears. The third car was fine. The man at Alicante airport inspected the car with a flash light and found a 'scratch' which has not broken the surface lacquer and would have been very difficult to spot when picking up the car. He said claim off your insurance so it's ok. He changed me 180 euros. There was nothing Gold about our experience with this company and we won't be using it again!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by NICHOLAS - 10 February 2025
" . "
" Instructions for locating the airport shuttle bus were not present - we had to phone to ask - which took a little while and was disconcerting - being in an unfamiliar place on arrival. Company should share their YouTube video of these clear instructions at time of booking car hire. Pick up procedure took a little long, but the staff were friendly and we'd use them again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARY - 10 February 2025
" Very helpful staff. Fat response time. "
" Charged extra 33 euros for keeping office open ater delayed flight. Pushed their owm insurance at twice the car rental priceHad to change car with slos punctue. Replacement had faulty satnav.. Fuel deposit promised within two hours. Still waitin "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by CHANA - 09 February 2025
" Was ok "
" I have. Come home to the. Saying i dropped off 9 hrs 52 mins late and they want me to prove otherwise .the only proof i have is a boarding card showing i left the country before that !but also dropped the car the night before ! Which i dont have proof of "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 07 February 2025
" The car was clean, comfortable and easy to drive with only 10k on clock. We added about 2k and used it daily as it was essential out of season on Costa del Sol. Customers should be aware of considerable additional local charges on arrival - they do mount up! Overall a good experience however - apart from having my wallet stolen! Advise clients to be alert to the "bird poo" scam which has worked it's way down from Malaga "
" Hertz, Thrifty and Dollar seem to operate individually some times and collectively at others - at Malaga anyway. At check in I had to go to Hertz who told me it was a Thrifty booking and it should be returned to Thrifty on completion. Which I did but was told it ought to have been Hertz desk. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JOHN - 06 February 2025
" See above comments "
" We had to purchase additional insurance at the counter as we were told the one auto Europe provides isn't adequate for the large vehicle we had as it had a £3000 excess. This was over £230 that we didn't expect to have to pay. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHERRY - 05 February 2025
" A Rip off which caused me distress and financial loss as I needed the car to view property as I am relocating to Spain I could not view over half my agenda Please forward your legal department details and you can read about my experience on Trust pilot "
" After you took my money it never happened. The automated answer ma line failed and after 27 calls in 90 minutes from three phones I gave up I reported the matter when I was able to find a human while I was in Spain and contacted what you laughingly call customer service which is also automated with a drop down menu but it does not cover breach of contract "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JULIE - 04 February 2025
" Love Auto Europe when looking for car hire anywhere in the world. Very easy to use and have excellent deals, not always available elsewhere. "
" Excellent experience overall, particularly considering the very reasonable price. Was expecting a long queue on collection but there was none. Collecting keys was easy, although we were given the wrong bay for the car. Eventually found it by clicking the key and looking for the lights! Drop off was a little slow as only one person attending to everyone and they do a thorough check so it did take a while. Not enough to put me off using them again though... "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 04 February 2025
" Totally happy with Auto Europe "
" The only real gripe I have is that both the last 2 vehicles I have had from them has no liquid at all in the screen wash. Only of course noticing this when the need arises. Could well cause a problem if windscreen becomes smeared. I did point this out on both occasions when returning the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DUNCAN - 03 February 2025
" Very easy to book/change/cancel a booking with good prices "
" All went well from start to finish, but I had a couple of concerns. 1 - The rental was limited to 250 miles per day, but the counter staff said that I only had 1750 miles for my 11 day rental. The did agree if it was for 4 days then it would be the full 100 miles, which i could not understand 2- They said that if there was any damage to the vehicle I would loose the whole deposit 1300Euros even if the damage was minor. Neither of the above affected me but I am not sure if both the above are correct? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHARLES - 02 February 2025
" Very happy with the customer service. "
" Great car for long hire period. Very efficient and friendly service. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TIMOTHY - 01 February 2025
" I will continue to use Auto Europe but will be very wary when booking in Spain "
" I found renting a car in Spain more stressful than in other countries. There seems to be confusion about whether an International Driving Permit is required for UK drivers in Spain. AutoEurope warned that one maybe needed and when I tried to clarify the situation the Thrifty hire desk said yes, but you can't actually get an IDP for Spain in the UK because it is not on the list of countries needing one. When I got to pick up the car they never asked for an IDP a UK driving licence was all that they wanted, but worrying about if one would be required made the process unnecessarily stressful. The hire desk at Thrifty were very forceful in trying to sell their all inclusive insurance even though I said that I had a policy to cover excesses. They then pointed out that if the car broke down then it would cost be 450 Euros to call roadside assistance, it was though they were trying to frighten me into paying 80 Euros for additional cover which was more than the cost of the hire in the first place! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLIN - 31 January 2025
" Always an efficient booking experience with great information. "
" Was a bit worried about renting a car after reading reviews for a number of companies, but wiber sounded best of the bunch. Was not disappointed. No hard sell at pickup, email sent detailing a couple of small scratches, car in great condition, and immediate refund of petrol deposit and excess deposit following return. I had seperate annual excess insurance as I intend returning, and will definitely head straight to Wiber. Other passenger in shuttle had similar experiences having used wiber 8 times in last year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LAURENCE - 29 January 2025
" Only issue was the out of hours drop off at Malaga airport, which was a nightmare!! Searched for a way to drop the keys for 45 minutes, including trying to visit the hire kiosk to drop the keys there but that area of the airport was closed off. I eventually had to leave the keys in the car (which due to keyless entry the car advertises that it's ready to drive off) and also tried letting them know using the number I had for them - was not only unanswered, with no way to leave a message, but also a premium number!! Turns out the process would have been simple but even though they knew I was dropping off at 4am, they didn't inform me of this.. so was a super stressful plane ride worrying if the car had been stolen. "
" Car was great - upgraded me to top of range electric car since my hire was short - worked out very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 25 January 2025
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 23 January 2025
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES ANDREW - 21 January 2025
" Still do not know if extra insurance money has been refunded no paperwork given when car collected and no e mails sent to cofirm "
" Took ages to check in over 1 hour "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by IGOR - 17 January 2025
" Very expensive. "
" Terrible service. They tried to sell me additional insurance that I have from other provider. Car was in terrible condition. Drop-off - they told me that the lock is broken, it was ok when I used the car. They charged me additional 115 euro for the lock. Very aggressive staff. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by RICHARD - 13 January 2025
" Excellent by all those involved. "
" I used to use Firefly. But they no longer exist. Thrifty? Anyway I now use Goldcar via Auto Europe. Amazing service from all those involved. ki "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 11 January 2025
" Went like clockwork! "
" Hassle free! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JUDITH - 11 January 2025
" The offsite location was a bit challenging to find to return the car, and to find a fuel station nearby was tricky if you weren't familiar with the area. But the price compared to collecting in the airport made it worthwhile! "
" It was very good, no pressure to buy extra insurance, car was very good....all was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STUART - 10 January 2025
" There was in excess of 3 1/2 hour wait and the only cars available were bigger than ordered with extra premium to pay.... Discussion company to deal with.... I will be suing for all our of pocket expenses "
" Horrific experience, and auto europe after no help at all in assisting "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by BENJAMIN - 08 January 2025
" Tough. Malaga Airport. I gave a 5 star review based on the counter staff on hiring, they were very effective and humourous in the face of a long day. I took the min insurance for a five day hire where i knew the car would mostly be in my car park not moving. The rest was local to one business event and two socials. No shopping, no public car parks. The drop off man, Amman I think his name is, was giving the impression he was paid to find faults. His claim I refute is the existing damage clearly seen did not include the clearly old small dents (4mm x twice) in the same region. One of these dents is also very obviosuly on his photo of the original first days hire but the drop off man, refused to accept that. Disgustingly, he charged me Euro 360.00 Without someone at least responding to my complaint I cannot in all good faith recommend your company again and am grieved. "
" Tough. Malaga Airport. I gave a 5 star review based on the counter staff on hiring, they were very effective and humourous in the face of a long day. I took the min insurance for a five day hire where i knew the car would mostly be in my car park not moving. The rest was local to one business event and two socials. No shopping, no public car parks. The drop off man, Amman I think his name is, was giving the impression he was paid to find faults. His claim I refute is the existing damage clearly seen did not include the clearly old small dents (4mm x twice) in the same region. One of these dents is also very obviosuly on his photo of the original first days hire but the drop off man, refused to accept that. Disgustingly, he charged me Euro 360.00 Without someone at least responding to my complaint I cannot in all good faith recommend your company again and am grieved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 02 January 2025
" Booking was correct and the information was accurate "
" The petrol station inside Malaga Airport had run out of petrol and I didn't have time to leave the airport to fill up, so returned it half full. The charge to my credit card was a bit high. but to be expected! Firefly seems to be re-branding to Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NARESH - 02 January 2025
" Never receied the car due to delayed flight there after been in contact with Auto europe but this far the customer service has been very poor, contacted twice by telephone and both times the staff were very unhelpful. "
" Never receied the car due to delayed flight there after been in contact with Auto europe but this far the customer service has been very poor, contacted twice by telephone and both times the staff were very unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RORY - 01 January 2025
" I will be making a formal complaint. "
" Car was not cleaned properly on pick up. No water in screen wash. Multiple existing marks on vehicle not recorded on form I was asked to sign. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ALAN - 30 December 2024
" As above "
" Pickup was easy, no hassle, and the car was great with no issues. At drop off Bryony was excellent and great to deal with. Tbe car hire business needs more Bryonys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 30 December 2024
" Auto Europe have been great and always seem to come up with the best deals on car hire. "
" We have used Goldcar 3 or 4 times this year and we have always been delighted with the quality of the car and the cars have always been new or nearly new. This year we were told we were getting an upgrade for an extra 10 euros per day. The car we received was NO upgrade. It was quite an old Subaru that had a dint or scratch on just about every panel, it had done 54000 miles and was awful to drive, so bad in fact, I put my wife down as a second driver, but I wouldn't let her drive it as it was so bad. Also, I can never understand why you have to spend so much time at the counter checking in to get your car when you have already completed everything online and why we are always asked to buy extra insurance or leave a huge deposit!! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by CAMERON - 27 December 2024
" Nothing wrong with Auto Europe. Simple and straightforward, although their insurance packages are subject to the same confrontational attitudes from the rental companies too. Not auto Europe's fault, just something to consider. "
" The counter staff tried to push their insurance on me quite unpleasantly. I have my own insurance which costs a fraction of rental companies, but they made it as difficult as possible for me to just rent the car without theirs. Why not just be clear and friendly? Instead I'll just use another company in the future. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DENIS - 26 December 2024
" Auto Europe are very good for car hire "
" Ease of pickup and dropping the car off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LUKASZ PIOTR - 25 December 2024
" All as expected, used them second time and will use next year. Deposit returned in 24h. All good. "
" All as expected, used them second time and will use next year. Deposit returned in 24h. All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CAMILLA - 21 December 2024
" More than happy with everyone who attended to me at Niza. However I was given an email address that I still have to email to request a refund of the additional 60€ (or was it 69€) "
" Very Happy with everything on every level! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 19 December 2024
" Great car. Great service. Great price "
" Excellent. As always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ORESTIS - 17 December 2024
" our to go service "
" Small scratch on the mirror, which is unclear if it was there when we collected the car as we had to inspect the car in the dark, set us back 220euros 50 of which were a "Damage Fee". Also Firefly is no more - It's is becoming Thrifty. All our paperwork was issued by Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 12 December 2024
" Car - OK. Arrangement - unacceptable. "
" We had a problem with luggage after the flight and so were both tired and harassed. The Goldcar queuing system wasn't working - more frustration. My Spanish isn't adequate and I couldn't understand the rep's English. I was offered Excess Insurance but already have my own annual policy. I was told that if I did not accept the excess insurance offered I would have to pay an additional daily rate. I have not heard of this ludicrous charge and so queried it several times during the conversation. To no avail as the rep didn't understand what I was saying and vice-versa. Eventually, to get on with our holiday, I paid the 'Relax' premium (costing me over £159) which I could afford but didn't need. I visit Spain frequently during the year and have used Goldcar several times - no longer! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by TERRY - 06 December 2024
" Very disappointed as previously explained in question 3. I have been home for five days and the two deposits still haven't been refunded. Please read comments in question 3. "
" Having arrived, we were looking for the office due to main office being closed or moved to a temporary site, eventually we found it. The counter staff didn't really know what to do because the computer went down midway through processing my order, this was during the exact moment I was entering the pin into the credit card deposit machine! The three staff on duty decided after discussion to input all the information on paper taking a long time. Eventually we got the keys and were off. When we finally checked into our apartment after a really stressful day so far, I got a notification on my phone that the car hire company had taken two lots of deposits !! I tried contacting the company by phone for the next 45 minutes only for the phone call to be cancelled by their holding system!! Again adding to already a stressful day. I decided to contact the uk line and explained the situation thinking that they would see to my complaint about the two deposits explaining that the amount in my credit card was the holiday budget for food and drink etc. I was surprised that they made me hold until they transferred me over to the malaga department that I had previously tried to contact. Eventually I spoke to someone that really didn't understand what I was saying about the two deposits being taken, and kept on repeating deposit will be refunded on return over and over. I have now been home for five days after returning the vehicle and still I am waiting for the refund of the 300 euro deposits. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TERRY - 04 December 2024
" Used the car for 21 days. The turning circle was not good. Had to adjust to this problem. Will use the company again. A loyalty scheme should be introduced for loyal (returning customers) "
" Excellent service. Good car. Friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 01 December 2024
" I don't think I should have to pay because Niza cars let me down. Can you help ? "
" Car wouldn't start on last morning. Had to get taxi to airport or miss flight. 150 euro! Niza charged me for collecting and starting the vehicle 180 euro! Won't relent though I say it's their car let me down. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PAUL - 30 November 2024
" No issues "
" Pleased and overall happy with the experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by RICHARD - 28 November 2024
" All Good as usual "
" Excellent. Though the rental office is in a different location to the main rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXIS - 26 November 2024
" all said above "
" Check out was fast and courteous. Drop off also was quick. Car was almost new - few km on dahsboard - no problems whatsoever. Much better than competion next door which gave me a big headache the previous time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SAMUEL - 24 November 2024
" See above "
" Apparently they have not being returning fuel deposits in an orderly manner or sometimes not at all. Something not right "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 24 November 2024
" We have been left very disappointed. "
" We requested Sat Nav with our booking which the vehicle we were given didn't have. It took quite a long time to find someone who was willing to eventually sort it out and supply us with a car which was fitted with GPS. Our invoice shows we were charged for an upgrade which we never requested. When we dropped the car off at Alicante airport the car was inspected and we were told it had been damaged by us which we know was untrue and we were charged for damaging the car. As we had a flight to catch we didn't have time to argue our case and the staff at no time listened to what we were saying. As we didn't take Goldcars extra insurance we are sure this is a money making exercise on the part of Goldcar. In the 25 years or more we have been renting vehicles from Alicante airport we have never experienced anything like the way we were treated by Goldcar. We have since spoken to a number of people who have had similar problems all with Goldcar. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANTHONY - 22 November 2024
" Excellent car hire "
" Excellent car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROLANDO - 20 November 2024
" Friendly staff at the Avis counter. Great experience. "
" Friendly staff at the Avis counter. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DECLAN - 18 November 2024
" I was satisfied wit the experience and would have confidence in making a further booking in future. "
" All the important aspects of the service were performed to a very high standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WAYNE - 17 November 2024
" Perfecto "
" Spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAEME - 12 November 2024
" Disgusting that gold car can get away with charging customers for things they don't want. Will not trust any car rental place again "
" I requested car hire hire without insurance as I have excess insurance. However without telling me that added insurance when I picked up the car saying the charge was for fuel which I would get back which was a lie. I thought it was an expensive charge just for fuel but that was what they said the charge was for. They lied "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 12 November 2024
" Excellent from Start to Finish. I returned the car at around 10.00 on Friday 8th of November. I asked the guys name? He wrote it down on the Contract. Fustano. He was very professional but maybe needs to improve his hand writing!?! "
" Excellent from Start to Finish. I returned the car at around 10.00 on Friday 8th of November. I asked the guys name? He wrote it down on the Contract. Fustano. He was very professional but maybe needs to improve his hand writing!?! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVE - 10 November 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BERNARD - 08 November 2024
" Professional service. "
" Good range of models in good working order. Efficient customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JAMES - 05 November 2024
" Excellent price and service. Website works well and always cheaper than other suppliers. I have used Auto Europe well over 5 times and always the same service. "
" Budget was excellent in Malaga, fairly late pickup, around 11pm, I got a call about a week before leaving and checked-in on the phone, then only waited around 5 mins on pick up. Return was easy and quick. Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 05 November 2024
" The sham claims by car hire Companies if you don't take their excess insurance should be legislated against. "
" After return of the vehicle Hertz/ Thrifty claimed 240 Euros for a mark on the paintwork of the rear bumper. I contacted Hertz to dispute the claim and received no response other than an automated e-mail. I contacted AutoEurope and received no response. Very unsatisfactory. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by STEPHEN - 04 November 2024
" A good experience overall but Firefly really need to ease off a bit with trying to sell extra insurance at collection. "
" It was a very nice car but the Firefly rep was very aggressively trying to sell extra insurance to me at collection which was not appreciated. The car had some small damage marks on it at collection and because of the previous experience with the extra insurance I was nervous on return that I would be blamed and my deposit held back but this did not happen. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by SAMUEL - 01 November 2024
" Overall satisfied "
" Delay with returning vehicle Lack of ability to pay deposit via American Express annissie "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DECLAN - 31 October 2024
" As above at 3: "
" I really couldn't fault Centauro. Their staff were pleasant, efficient and very helpful. The condition of the car was really good.I was given a free upgrade. There was no pressure to buy the " infamous extra insurance cover" which so many renters find irritating and pressurised into purchasing from other less scrupulous companies. So, continue in this vein and you will increase your business share. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by RICHARD - 31 October 2024
" Excellent. "
" Good price, fine car, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MICHELLE - 29 October 2024
" Terrible. I will never use again. I have also been overcharged so will be contacting you about that "
" The telephone number we were given to call for pick up did not work. When I rang the uk number for Auto Europe I was on hold for 10 minutes and then got cut off. When I rang back the person did come back and answer my question but just played a recorded message to me. We landed at 9.30 and it took 3 hours before we got the car. Appalling "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by CHRISTOPHER - 29 October 2024
" Always easy to book a car on Auto Europe, can easily change car or get refunds as the prices fluctuate. "
" I gave Malaga Keddy/Europcar a second chance and they've blown it I'll never use them again. Always the hard sell for an upgraded car (in the same category I'd booked anyway) and then the scare tactics/lies saying I'll have to pay €1400 excess for each scratch that they deem my fault, which is not true. If I wrote the car off it would be the max €1400 excess not unlimited amounts for each scratch! Queue to get car is always heaving because they're saying the same to everyone. If you fall for the scare tactics it's going to cost you double the rental as well. All a big con. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by WILLIAM - 29 October 2024
" As good as it gets "
" Could not have been better. Absolutely no hassle picking up or dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROY - 29 October 2024
" Very happy to continue using Click Rent "
" Fortunately I know how these companies try to cheat people out of money by claiming false damages. I made a comprehensive video detailing all of the damage to the vehicle when I collected it and I'm thankful that I did as the check out agent was desperate to find something and charge me. He was incredibly rude, not just to me but also to the other 3 drivers waiting to return their cars. It was a typical display of the poor customer service that these cheap rental car companies are famed for. I received no extra charges due to my vigilance. But I have no doubt that many other people are not so fortunate. On the other hand, the check in agent was very nice and efficient and should be commended. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SERGIO - 28 October 2024
" Always I use auto europ I have a problem with insurance, I paid a insurance in your website and then on the desk goldcar said that insurance is just a part of that, I needed to pay 110 euros on top. I don't know if is your fault or them fault but why don't offer to your costumers a option to pay insurance with the reserve and then the car rentl company not charge anything else?!?!?! "
" One our and half waiting with a baby on the pram to have my car, just two people on the desk, poor service and they also charging me late our working?!?! "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by PETER - 27 October 2024
" As mentioned, the pick-up desk was very slow and not very helpful as to where to find the car. The car was not a hatchback (I was told a Ford Focus biut got a Toyota Carolla saloon). It had more scratch and other marks than any car I've ever hired. Not Auto Europe's fault! "
" Took a very long time with very slow system at the pick-up desk. Found it hard to find the garage area after just being told it was on "floor 0" of the large airport. Drop off was OK however as very early flight and dropped keys in a box. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by SAAD - 23 October 2024
" I will definitely use again "
" Very smooth transaction. No hidden charges "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KUMAL - 23 October 2024
" o "
" the car i ordered wasn't available so had to hire a different one at extra expense "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTONIO - 23 October 2024
" Always competative "
" I ordered an estate car and they didn't have one, caused me a big problem. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAYENDRAKUMAR VITHALBHAI - 22 October 2024
" you didnt make clear about insurance.i expect you to refund me insurance you took out. "
" i had full comp.insurance with you.goldcar charge me 164.00 euro for insurance.and airport tax 38.00 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ALAN - 22 October 2024
" Overall very pleased "
" Very happy overall. Rather a long wait when collecting the car as the office was very busy - long queue in the heat! I never understand why all details like name and address have to be written out again after all has been filled in on-line? Perhaps this could be pre-filled by Centauro and a separate queue for pre-booked customers? Would make life easier for everyone! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DONNA - 21 October 2024
" The chance to drive an up scaled car without having to pay any unreasonable premium. Very friendly and efficient staff with no surprises when it came to the billing. Highly recommended. "
" We missed the step of having to check in with the rep at the airport. It all worked out all right in the end, however, at one stage we were going to have to do the mini-bus ride to the pick-up point separately. Then we were told that because we'd booked with you in the past, there was no need to check-in in the first place. It's no big deal. Just wanted to share this feedback as it could have been organised better we think. Maybe it was our fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 20 October 2024
" Very professional without hassle "
" Quick efficient and no hassle. The return was very easy with a quick transfer to the airport and no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLUM - 18 October 2024
" Everything from booking, pick up and drop off went very smoothly. "
" Assistant was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 18 October 2024
" Mostly good but they also need to get the little things right "
" They got most things right and I'm pleased to see a Spanish hire company moving away from the excess insurance scam but, they blocked a €300 security deposit that should have been released as soon as the car was returned without any issues. I did that but 10 days later the transaction still hasn't been reversed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 16 October 2024
" Not a great experience to be offered a good deal when booking which turns out to be false, and for this to have happened twice with the same supplier. Not a good look for either AutoEurope or Budget/Avis. "
" Twice now I have been hit with unexpected surcharges when booking with Budget via AutoEurope. I still am unclear on what the surcharge is for, it leaves a bad taste when I have paid in advance what I believed was a final and full price. It reflects badly on both your businesses. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KRISTOPHER - 15 October 2024
" Good company "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 11 October 2024
" As usual, delivered as promised at great value and will continue to use autoeurope.co.U.K. "
" Vehicle clean and tidy however had quite a lot of scraped and paint damage to R/OS so was surprised it was sent out again in that condition (not dangerous or unsafe though). Unusual return process, just park up anywhere and drop keys in at office. No check to vehicle made while I was on site which made me feel slightly uneasy at to what they unilaterally could claim that may impact on my deposit. It appears that the company are honest and trustworthy and as such I would use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JONATHAN - 10 October 2024
" Again I buy autoeurope's full excess cover. Goldcar says it means nothing so I buy full cover with goldcar. Using you is a waste of time and money. The second bad experience. If you want to ring me up and refund me money then do so. But you won't . I will never ever use you again. "
" Excellent "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 10 October 2024
" Goldcar staff effectively lie at the desk by insisting that Goldcar insurance sold at the counter is mandatory. "
" Staff were adamant and argued for a long time that if I didn't procure their insurance package at the counter I would have zero insurance cover. This is contrary to the information supplied by Auto Europe on the booking. It took a long time to get keys to a car and introduced stress in the process. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IGOR - 09 October 2024
" I used Auto Europe service for many years and do not have any problem before. Only last time I mentioned that the price is high and not informed me that Gold Car not accepted deposit, only additional Insurance (very expensive) from Gold Car. "
" The member of staff Alberto tries to push us to buy additional insurance. We got our insurance and tried to show him, but he did not accepted any insurance but only from Gold Car. He told us that from 1st of September there is a new policy: they do not accept deposit, only additional insurance and only from Goldcar, that is not true. We called to Auto Europe and customer service representative wanted to speak with this Alberto, but he declined to speak. After that, he was agree to take the deposit and gave us the car. He told us that it last time. Next time they will not accept any Insurance (not from Auto Europe, not from other provider) only from Goldcar. If it is true, please clarify during the booking that Goldcar will not accept Insurance from other provider and that we need to pay additional £180 to Goldcar for Insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by RAYMOND - 09 October 2024
" Easy to book on line and great value. "
" Very easy and extremely quick at the Airport both on pick up and drop off. Very happy customer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 09 October 2024
" First time using you and very good experience and value for money. Keep up the good work ! "
" A very nice car and trouble free week in beautiful Southern Spain. Only downside was the female on the counter at pick-up. I queued quite a while and the lady on the counter saw me waiting though she appeared to be free. A guy further down eventually went to speak to her and I was then attended to. She never smiled or welcomed me and was pretty brusque in her dealings with me, although the transaction was very speedily executed. The staff on drop-off were very friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TONY - 08 October 2024
" Overall very good "
" As always some extra CDW insurance selling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEOFFREY - 07 October 2024
" I can't fault Cargest (Malaga Airport) for their service and the hire cost and will use them again. "
" Cargest - Malaga Airport - On collecting our car the counter staff did make several attempts to get me to buy their insurance stressing the areas that weren't covered and the potential cost to me if anything went wrong. But having my own annual policy covering this (much cheaper) I resisted. I was expecting the car to go through a thorough examination on its return but the lady simply walked around it only checking it for any signs of major dents/damage. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARETH - 06 October 2024
" Very good "
" Very fast pick up and drop off. Good car that exceeded my expectation for the level of vehicle booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 05 October 2024
" Very good. "
" Pick up and drop off very efficient. Although we were talked into paying for additional insurance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STEPHEN - 02 October 2024
" Autoeurope booking process was straightforward but unfortunately Dollar have been the issue here. "
" I have been double charged, my booking was prepaid when I made it but dollar have now charged me again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ADAM - 01 October 2024
" I always book with autoeurope as I trust no hidden extras. Just a shame that I was charged the extra on pick up "
" I was charged a fee as my credit card would not take 1400euros deposit, I was disappointed as a car that should have been reasonable to hire was expensive "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CHRISTOPHER - 01 October 2024
" Auto Europe are fine ..... Hertz are a disgrace "
" Waited an hour in a very long queue; Hertz only had 2 out of 4 points open They tried to tell me that the car I had ordered was different to the order confirm from Auto Europe .... thankfully I speak Spanish and was able to advise them differently "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by WILLIAM - 01 October 2024
" Car hadn't been well cleaned but the car was good and the price overall, without the unnecessary insurance, was good. "
" The counter staff was very forceful in the selling of the insurance cover which cost in the region of €140 and I believe it was missold. I was told I did not purchase any kind of cover, even though I said I had purchased protection from Autoeurope. He said I didnt have any cover. I had purchased through autoeurope the "autoeurope care hire full damage and theft protection". I understand Autoeurope is not OK mobility and it was the OK mobility staff who sold me the insurance. But i think this relationship was exploited by OK mobility. I intend to complain about this to OK mobility. Any assistance in this would be appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JONATHAN - 28 September 2024
" AutoEurope always easy to use and finds the best price "
" Have used Centauro numerous times before, and they have always been fantastic. Not this time. Took me almost 2 hours to collect the car after arriving at the Centauro office. Car was in a terrible state - over 25 dents/large gouges in the bodywork. Apple carplay didn't work, so had to find alternative methods of navigating for the week. Very disappointed after using them for years without issue. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by RUSS - 28 September 2024
" Pickup and drop off fine. Niza are unbelievably critical of car condition on return despite the car being scratched to hell already. Won't use again "
" I was charged €132 for a <5mm stone chip in clear coat "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ANDRE - 28 September 2024
" AutoEurope has so far not responded to my claim on this - going to call direct - but would be highly weary of the 'excess guarantee' promise as it looks like this recant in really cost €260 more with that damage charge - could have just gone to Sixt or Avis direct for that price. "
" I got scammed by being charged for window control buttons damage that was clearly years old. Avoid this shop. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MICHAEL - 28 September 2024
" In one word. !!!Terrible!!! "
" I will never use Gold cars again due to them charging my credit £346.82 for insurance that I had already taken out with you. I contacted them via phone and email Case reference 21218158 asking that they credit my card back with the £348.82. I am totally appalled that they add charges for extras that I had not even asked for. I would be grateful if you can take this up with them as to date they have not responded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DONALD - 27 September 2024
" Speed airport collection and allocation of cars. "
" Long wait at the airport for transfer and once there a long wait for the car. Car had lots of existing damage. The drop-off went well. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ALEXANDRE - 25 September 2024
" Always very professional "
" They were very pushy to get extra insurance. It was quite intimidating. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LUCY - 25 September 2024
" No idea what happened but your charge of £150 was obviously way off the actual total cost given the 'hidden charges' amount to more than double that. "
" After paying £150 via Autocar I was then charged a further 150 euros for the 'basic rental' fee as well as 50 euro for an airport fee a charge for the car being electric (even though I didnt book electric), they then said that insurance was 37 Euro a day but didnt mention tax on top and basically it has cost me at least £350 to rent a banged up crap car for 3.5 days which was insane. Completely scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PETER - 25 September 2024
" Very happy with auto Europe. Second time we have used you now and would use again "
" Very easy however since dropping off the vehicle we have had no correspondence from Niza regarding the deposit return which has been deducted from our account. We was told we would hear via email but still waiting 4 days later. The vehicle was returned with no damage and a full tank as instructed so unsure why it's taking so long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 25 September 2024
" See above. You should use your influence to get Goldcar to improve their approach to customers, who they appear to treat with disdain and little respect. "
" Despite being later than the planned pick up due to flight delays the car was not ready. I had to wait in the terminal for 30 mins to get served and then a further 30 mins as the car was being prepared - allegedly! I then went back to the counter at the agreed time only to be told I needed to go to the Goldcar office in the car park. I then encountered a further queue which took another hour to get into the office just to collect a set of keys. It then transpired they could not find the car or the keys to the car and then had to resort to a car that was available being a 7 seater car with limited luggage space. I took the car as I had already spent 2 hours waiting for the car and my wife was standing with all our luggage in the heat of the car park. I was not alone. There was at least 8 other people in the same position as me. Terrible service by Goldcar and no apology! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by PAUL - 25 September 2024
" Would not recommend "
" Not a good car or service "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ALAN - 25 September 2024
" A great addition to our holiday. We will use Cargest again very soon. "
" A fabulous company. Very helpful and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALISON - 24 September 2024
" Would recommend "
" Particularly helpful at drop off "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TERENCE - 24 September 2024
" The wait for picking up the car spoilt my experience. Also the car an MG SUV was sluggish going up hills. "
" It took me 2 hours to pick up the car as they give priority to gold and Platinum members, just as my turn was coming up, another bus arrived and I dropped back. I complained and they managed to fit me in. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by NIGEL - 24 September 2024
" Like the ease of booking and choice "
" Smooth quick handover "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 24 September 2024
" Make sure £1000 on credit card.... They need to be sure you have the money to be ripped off "
" Paid deposit back then 4 days later charged me £226 for what i have no idea "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CRAIG - 23 September 2024
" All went smoothly. "
" Find them trustworthy and honest, not had a problem yet. Would prefer that they provided the car with a full tank of full like stated in the booking. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JAMES - 20 September 2024
" Less likely to recommend Auto Europe post this experience - I emailed the Reservations team with my concerns about my booking/insurances etc and have never even received an acknowledgement - pretty poor. "
" Forced to take out the "relax" insurance package at the counter. Car was a Ssangyong..... Drop off was questionable - no receipt given for return, key literally handed to a random gold car employee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by TREVOR - 19 September 2024
" Very pleased with Auto Europe's service "
" All round excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KELVIN - 18 September 2024
" After a flight, and waiting for the car, taking 90 mins to pick up keys Then a further 40 mins to drive car out "
" On arrival it took 90mins, due to booking with a third party "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by COLIN - 16 September 2024
" Fine but the expenses afterwards were disappointing. "
" Car was dirty from spilled drinks in the centre dash "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RAYMOND - 16 September 2024
" Good all round easy pick up and drop off "
" Generally very good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REBECCA - 16 September 2024
" Fairly straightforward but the experience with Goldcar has tainted our opinions "
" Collection was very difficult and complicated. We filled the tank before dropping off, as instructed, however it was very early in the morning and having never been to Málaga, and many places being shut at 5am, we got fuel a few km outside of the city and on our route in. We were then charged €16 for the fuel and a €50 fine! Which is ridiculous since the fuel gage was full and we fueled at the closest filling station on our route in. How can you get from a petrol station to the drop off point without using fuel?! "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JAMES DAVID - 15 September 2024
" Hassle free and quick, 100% reliable and we will use again, even the return of the car was trouble free "
" We had been travelling since 2am when we arrived at Malaga, we were greeted by A'waro he was brilliant and cheered us up with his helpful and professional manner, we have used other car hire companies before but none were as good as Keddy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NIGEL - 14 September 2024
" _ "
" _ "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by GARY - 14 September 2024
" Dreadful, won't use again and will recommend all family and friends don't use either "
" On my return home from Malaga I discovered that I had been charged £188.77 with no explanation why. My contract with Auto Europe was for £91.77. I await an explanation as I returned vehicle on time, the vehicle was returned in the same condition that it was picked up and there was a full tank of fuel. I have emailed Auto Europe today on my return and await their reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEVEN - 14 September 2024
" Would recommend "
" Great. Marivi was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TRACY - 12 September 2024
" It's always hit and miss depending on who you get to deal with when you pick up the car but we were lucky this time. We'd hired from Niza a few times before and were ready with all info including an International Driving Licence, as although you don't need one by law they sometimes ask for one as it's "company policy!" "
" As with all the Spanish car hire companies they try and sell you extra insurance when you collect the car but always purchase an excess insurance before you go from someone like Reducemyexcess.com for £40 for 12 months as it works out a lot cheaper. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NADIA - 11 September 2024
" Will rent again from same company. "
" Very nice new car , I have rented the car for 76 days, picking and returning was fast and easy. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 10 September 2024
" I can not describe how bad i feel just disgracefull i hope someone might look in to this as to why i had to pay alot more when at the airport along with many others "
" We arrived at malaga airport went to gold car waited 2.5 hours before we were seen and got the keys for the car. We paid auto europe £103.34 and thought that covered insurance but at the airport we were not asked for credit card details we had to pay another £379.95 for insurance and fuel the fuel would be refunded so i thought because it was full when we collected the car and returned full but we havent had a refund it was a awfull experiance along with many other people that the same happed to "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PAUL - 09 September 2024
" We were caught out by the additional insurance charges at the desk. I had booked a full package online with all additional insurance boxes ticked, only to be told at the counter that it still wasn't enough. Why can't this be clearer and available online at the time of booking? "
" We were caught out by the additional insurance charges at the desk. I had booked a full package online with all additional insurance boxes ticked, only to be told at the counter that it still wasn't enough. Why can't this be clearer and available online at the time of booking? "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STEVEN - 07 September 2024
" Always check AutoEurope first to get a "feel" for the market and then check comparatives if I book direct with the companies. Then decide whether to book direct or through AutoEurope "
" They were great all-round. Would highly recommend especially if you have bought a zero excess package through AutoEurope (ie Niza insurance rather than AutoEurope's) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JACK - 06 September 2024
" Not if you use click rent as a contractor as this has got to be the worse car company I have ever used "
" To be totally honest. It was the worse experience I have ever had collecting a car. It took longer to pick up the car than it did for me and my family to fly from London to Spain. I totally get being a busy company, however collecting people from the airport was extremely busy so waiting for the shuttle bus took longer than it should of and then collecting the car from the pick up counter was so slow it totally ruined the experience for us. The same when dropping the car back, again really busy so we missed the first run and then have no idea when they are returning as they took atleast 30 mins minimum before they returned, so to make sure that my family and I weren't going to be late we ended up calling a cab from the drop off too the airport which took 3 minutes which included collecting our bags which I had a 6 bags, a buggie and a travel cot. So I have no idea why the shuttle bus took over 30 minutes to drop off 8 people at a time and then to come back. Honestly I will never use clickrent again and will never recommend them and I will push people away from using them as they obviously don't employ enough staff to deal with the amount of customers they have even though they know in advanced as you have to book the car plus they were getting walk ins so was such a terrible service and the staff wouldn't even give you a heads up on waiting time. This was hands down the worse experience of collecting a car abroad and we always drive abroad so have done this many times, this really was terrible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JEREMY - 06 September 2024
" Theives - where is my refund! "
" Scum. Stole my money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by NEIL - 04 September 2024
" Did exactly what it said on the tin, great car, great price, great customer service will definitely use again "
" Did exactly what it said on the tin, great car, great price, great customer service will definitely use again. Desk service in the airport could be slightly more efficient, not really sure why you can't just book in online and just collect your key , if the airlines can do it, surely a car hire company can. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EDWARD - 01 September 2024
" Smooth car rental with no delays or issues. Great value for money "
" Happy with the car & no issues. Easy to return car & prompt transfers to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICK - 30 August 2024
" Fast, inexpensive and worked well. "
" I bought the additional car hire insurance from Auto Europe which saved me the hard sell insurance story at the counter "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SAUL - 30 August 2024
" All was smooth. Flexibility is great. "
" All was smooth, good spec car, quick in airport experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CHERYL - 26 August 2024
" As above "
" My deposit of £550 I was told I would get back in a few days . I'm now being told 20 working days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 24 August 2024
" Easy booking and good price, shame about the rental company "
" Customer expected to check vehicle in confined space, on return a mark on wheel, charged 475 euros. Just a way to get extra money as the mark will not be repaired. Overall very disappointed and would never use again "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by SPENCER - 21 August 2024
" DAMAGE TO EVERY PANELON THE CAR ,OIL AND WATER LEAKS AND CHARGED TWICE FOR WAVIER DAMAGE "
" YOU PROBVIDE CARS THATARE NOT FIT FOR PURPOSE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANTHONY - 21 August 2024
" Cramped with 4 adults and 2 children. One small case had to left behind "
" Even though we had taken out full insurance we had to take more insurance out at Europcar. The vehicle although had 7 seats was not big enough for 6 people and 6 SMALL CASES, the car I booked and paid for sat 7 plus 2 Big cases. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ALAN - 21 August 2024
" Only downside is the high cost of rental at the moment compared with before COVID "
" Very happy with the vehicle, which was spacious for 6 people and luggage. Pick up and drop off was a breeze. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 19 August 2024
" I know your agent tried but I was stunned to be made to pay an extra £300 for a simple spelling mistake on a first name. Disgraceful. "
" Ripped me off completely unnecessarily. Made me pay for a new hire car just to make money. The first initial and surname were correct, I'd rented before as had my wife and they could easily have continued. Shocking money grabbing behaviour for a returning customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by LLOYD - 18 August 2024
" I encountered a problem when I went to collect the vehicle, it was before your office opened so I called the out of hours number but that was also closed! I called the office when it opened and the representative I spoke to was unhelpful and incredibly rude and condescending! I basically paid and didn't get a car so had to pay again and go elsewhere. Thanks for absolutely nothing. "
" N/a "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by NEIL - 17 August 2024
" All went well, new car... "
" V. Slow at pick-up but apart from that good... "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 15 August 2024
" Very disappointed as I feel I have be conned, the car hire company blame the broker Auto Europe, and I bet you blame them. It's just an appalling customer experience "
" Got conned into taken there insurance even though I had taken it directly with yourselves, was asked to pay another €130 "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KEVIN - 15 August 2024
" Overall very happy. "
" A little difficult to find out info regarding collection point and bus pick up at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 14 August 2024
" I will actively discourage people from using Goldcar as a result of this rental. "
" Disgraceful- charged an additional €150 for 'major cleaning' as there was a small amount of dust in the passenger footwell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KIERAN - 14 August 2024
" As above "
" My flight was delayed an hour and a half, so I arrived after 10pm. I was then charged 40 euros, despite the fact this meant I was hiring the car for 1 less hour. This was not clearly pointed out at the time of hiring. Further to that, when I booked it I thought I was paying for full cover, but when I got there they wanted another big payment for full cover/ "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JITEN - 13 August 2024
" easy to use "
" My first experience using CENTAURO was mixed. The vehicle price was competitive compared to Niza Cars and other rental companies in Malaga. The airport transfer was fine, although better signage is needed to indicate where to stand, as many rental companies are located in the same area. However, when collecting the vehicle from CENTAURO, we had to wait 45 minutes, which felt like waiting at a hospital to see a doctor. What was most frustrating is their express collection service, which is available to customers who pay extra for faster service. They have around five desk staff, but it seemed like only three were working at any given time. If you arrive around midday, you might find only one or two staff members working, prioritizing those who paid for express collection. This was the biggest disappointment with CENTAURO. They could easily outperform other rental companies in Malaga if they had more staff working, especially during peak season, and streamlined the collection process. Fortunately, the drop-off was much smoother. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MUHAMMAD - 12 August 2024
" As above "
" The counter was closed so had to take a taxi and come next day for the car. Eventhough I had taken the full cover counter staff said it was not enough as it doesn't cover my excess only cover third party excess so paid another 126 euros "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by EUAN - 12 August 2024
" I collected the car and was told it had no damage. I found two large dents on the car which I pointed out before leaving. I was quoted around £60 however in total was charged around £220. No explanation given and the e-mail address and contact me section of website closed so means of challenging it. "
" I collected the car and was told it had no damage. I found two large dents on the car which I pointed out before leaving. I was quoted around £60 however in total was charged around £220. No explanation given and the e-mail address and contact me section of website closed so means of challenging it. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by FRANCISCO - 10 August 2024
" I been renting car from AutoEurope for over 15 years now very rare I had any problems and when I did Auto Europe resolved very fast thanks "
" Very friendly staff toke time to explain everything "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANDREW - 08 August 2024
" Generally very good - they always try to sell you very expensive insurance you have already bought ! "
" Friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PRAHLAD - 07 August 2024
" Easy to find and sort through the different deals and options. Good prices. My go to car booking site. "
" Everything was good. Price included zero excess. Car was fine. Staff were very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERIN - 05 August 2024
" There is no clear guidance about the insurance available and whether or not the car rental company perceives it to be satisfactory. "
" It took about 2 hours to pick up the car between a long wait for the bus to the rental depot, and then a long queue to be served. I've never waited so long in the heat for a car! I had paid for insurance with Auto Europe but when I got to the desk at Niza was told that this insurance did not adequately cover. I was told I should not have bothered buying insurance from AE and instead had to pay an additional €375 to Niza. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 04 August 2024
" Worked well as always "
" Much better than previous hire in Majorca. no long queues at collection, pleasant staff. Nearly new car, shame it was a VW T-Cross - not my favourite car!. Only negative was drop off, where only 1 counter staff, who was also sorting cars being collected, so unnecessary long wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOSE - 02 August 2024
" Good process "
" While the cheapest for our rental, there is a long drive to the depot. The counter staff were ridiculously slow and bureaucratic. The car was brand new, but they didn't bother removing all the protection stickers and the inside window was so dirty that I could not see out of it at night. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by ELMAR - 30 July 2024
" I have not received my deposit in full amount in spite that the car was returned in perfect condition and with full tank. I have not been informed about the reason of such a hostile move especially that car was received and confirmed by your stuff as perfect, without any comments or remarks . "
" I have not received my deposit in full amount in spite that the car was returned in perfect condition and with full tank. I have not been informed about the reason of such a hostile move especially that car was received and confirmed by your stuff as perfect, without any comments or remarks . "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 30 July 2024
" You need to add the typical wait time in the airport to your review and chaos in the car collection area "
" 40 min wait at counter desk the car allocated wasn't available Not a great start to a holiday, I rent cars every month from Poland and its seamless "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by STEVEN - 26 July 2024
" Easy to use - like to fact that you can pretty much cancel at any time "
" Great company - had ordered a T-Roc and got a Peugeot 3008 - much bigger car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 26 July 2024
" See above "
" Slow at reception when collecting car average condition good speedy service on return of vehicle and immediate return to airport no wait like when we arived "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MICHAEL - 25 July 2024
" I was disappointed that i did not recieve all my deposit back as i returned the car full and with no damage "
" Staff were great but i should have recieved all my deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STUART - 24 July 2024
" When searching for best deals, stated car would be picked up from terminal. Once paid this changed to shuttle bus. Tried to cancel but was unable to online . Tried emailing and phoning but could not make contact. So had to go with it with a 5 year old and an eleven month baby. "
" Voucher stated meet in arrivals area for shuttle bus. There was no one there, and we had to wander around eventually found shuttle bus beyond train station, at least 500mtres from arrivals. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 24 July 2024
" Great price "
" They can be a bit pushy about buying extra insurance. Otherwise 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 24 July 2024
" Easy to use and very cheap price! "
" Nice lady at check-in, offered extras but wasn't pushy. Car had some exterior damage but was all detailed on the rental documents. Smooth drop off and deposit returned within 48hrs. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BECKY - 23 July 2024
" Will perhaps use you again in the future but will look to use a smaller airport so not so busy. "
" Queues were the worst I have ever experienced at a car rental! For having booked in advance had a lot of firm filling at the time of pick up, other rental companies this part of the rental process had already been done. The staff were efficient and working hard, just extremely busy. Pre booked had to wait turn up on the spot and you got seen straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by DAVID - 23 July 2024
" Very efficient service and all the staff were polite and friendly "
" All in all a quick and professional service Staff were polite and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RICHARD - 22 July 2024
" I would never use ClickRent again and would not recommend to anyone "
" I arrived at the pick up point at Malaga airport at 9.05pm. at I didn't get picked up until 9.40. I tried to contact then by phone but I was unable to speak to anyone, it was a voicemail giving opening hours. When I got to ClickRent's office and checked in it was 10.00pm. I tried to take photos of the damage but was rushed out by their staff so that they could close. I managed to take some photos but when I returned the car I was told that there was a scratch which they don't have on their records. To me it looked an old scratch and when I explained what had happened the guy shrugged his shoulders and and told me that he couldn't do anything about it. I then had to wait 45 minutes for a courtesy mini bus to take me to the airport. When I complained they told me that the bus should be there every 10 to 15 minutes, no apology or anything else. Ride and unhelpful I would not recommend Click Rent to anyone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by FRANCIS - 20 July 2024
" Efficient as always "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JEREMY - 15 July 2024
" Overall ok. "
" The car was a bit battered including a huge dent in the rear tailgate "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by GRAHAM - 12 July 2024
" Great price nice people to deal with "
" Great price not the easiest car on hills but overall perfect for our needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 12 July 2024
" No complaints whatsoever - it does what it says on the tin! "
" Courteous service and upgraded car so very happy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MARK - 11 July 2024
" When traveling in Spain I will use Centauro were possible in preference to both international chains (which are just local franchises) and other local companies as they offer fairer terms on fuel, insurance cover/deposits and minor damages. On this occasion the collection counter was understaffed and it took an hour to get on the road, but otherwise all good and courteous. "
" When traveling in Spain I will use Centauro were possible in preference to both international chains (which are just local franchises) and other local companies as they offer fairer terms on fuel, insurance cover/deposits and minor damages. On this occasion the collection counter was understaffed and it took an hour to get on the road, but otherwise all good and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 10 July 2024
" As above, good price, new car and the service was seamless "
" All good, did exactly as it said on the tin, nice new car, check-in was fairly quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MONICA - 09 July 2024
" Good experience, accepted credit cards needs to be more clear "
" Nice people and good quality vehicles. Only issue is that Amex is not supported, does say this in very small print but needs to be clearer "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 07 July 2024
" Booking was fine and easy. Just our experience with Wiber which wasn't good. "
" Incredibly hard sell for Wiber's own excess insurance despite us having our own annual policy. The desk clerk spent at least 15 minutes telling us that the amount held that would be held on our credit card was 'too much' and that we would have not recovery if we didn't take out Wiber's insurance at about 80 euros. He became increasingly irritated with us when he saw we weren't going to take it. He then asked us to rate our experience with Wiber with him standing there. Intimidating even for experienced travellers. The car itself was great. Won't be using them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DECLAN - 06 July 2024
" The worst customer experience I have ever had with a car hire company. I will not be using Firefly again. "
" The car we hired was not in the parking space that we were told it was in. It took me 25 mins to find it. It wasn't even in the Firefly section. It was midnight and I had 2 very tired children. The representative that dealt with me when I dropped the car off at Malaga airport was one of the rudest people I have ever had to deal with. She was angry from the moment I spoke with her. No one made me aware that there was a policy of filling the car near the airport. The car was filled 25 minutes from the airport and the representative made me feel like I had committed a crime. She was extremely rude and impatient. I have been renting cars for many years and this was the first time I have ever had a problem. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXIS - 04 July 2024
" Auto Europe, as a booking agent, has nothing to do with Budget car condition.. but should be aware and pressure their suppliers for higher quality of rental vehicles. "
" Avis/Budget gave me an old car (+46k km). The battery died down on me. Called their assistance. RACE came quickly and confirmed the battery had less than 15% capacity, gave me a quick recharge, which was just enough to hop over to closest Avis/Budget agency. They kindly changed the vehicle. To my great surprise they then charged me 85 Euros for Road Assistance...!!! Why? Had they given me a newer vehicle this would never had occurred.... "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by IVAN - 03 July 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HOWARD - 02 July 2024
" Auto Europe is my preferred car hiring company. Easy to use, good rates and the fact you can cancel two days in advance if you have to is great. "
" I haven't in the past rated Firefly, but on this occasion they were very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 02 July 2024
" Good quality cars but poor centauro staff "
" Took 2 hours from the airport to receiving the car. Long queues and chaos at the counter "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 01 July 2024
" All good "
" All Good. Got a bigger car than expected. It would be nicer if drivers could help older passengers with their luggage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 01 July 2024
" Possibly the best rental experience I've had in forty years of travelling. The facilitator at the Europcar counter showed me how to log in and select a queue position and was polite, helpful and professional. Your customer representative, Sukeina, was a delight. Courteous, friendly, good-humoured and efficient and she didn't apply hard-sell techniques when offering additional insurance cover (I had my own arranged through a broker). The vehicle she allocated me was almost brand-new and was absolutely immaculate. Returning the vehicle was simplicity itself, with a polite and friendly rep checking me in and confirming instantly that there was no damage and that the fuel tank was full. All in all a very impressive experience. Please extend my thanks to your team. "
" Possibly the best rental experience I've had in forty years of travelling. The facilitator at the Europcar counter showed me how to log in and select a queue position and was polite, helpful and professional. Your customer representative, Sukeina, was a delight. Courteous, friendly, good-humoured and efficient and she didn't apply hard-sell techniques when offering additional insurance cover (I had my own arranged through a broker). The vehicle she allocated me was almost brand-new and was absolutely immaculate. Returning the vehicle was simplicity itself, with a polite and friendly rep checking me in and confirming instantly that there was no damage and that the fuel tank was full. All in all a very impressive experience. Please extend my thanks to your team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 30 June 2024
" Because you use a rental company like Niza, and I had to spend more than an hour on the phone to you for support and your customer care service didn't take my call, I'm quite unhappy with your service. You did give me the support that I needed in the end though. "
" They tried to scare me into buying more insurance, they seemed uninterested in customer care and didn't provide end of rental documents until after Auto Europe contacted them. Not good at all! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by EDMUND - 30 June 2024
" See above "
" I was given a lot of hard sell at the counter to try and persuade me to buy extraCDW insurance. I wasn't interested (I paid €109 for rental and extra insurance was quoted as €165 on top of this; I have my own annual policy to cover CDW excess). Appreciate desk staff are incentivised to sell this, but accepting my initial 'no' would have shown more courtesy. Second issue was the car provided had multiple dents and scratches. I'm sure previous renters have been billed for damage repair, but it is clearly not actually being spent on the car! Having said all this, the rental was very good value and the car ran very well, so overall I was happy with this rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MARIA - 30 June 2024
" Pick up and drop off very efficient. Great price. "
" Fast efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 28 June 2024
" Gold car are awful do not use "
" Gold car absolutely joke of a company Arrogant in Malaga Do unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ALAN - 28 June 2024
" Auto Europe is always great and when needed agents are very helpful. "
" Excellent pick up drop off. The service agent was nice and efficient, quick. No issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREA - 27 June 2024
" Beautiful "
" Very busy, I didn't receive the car I booked for but it was all good at the end! Booked with centauro few times, they are good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HUW - 26 June 2024
" Have used auto Europe and will continue to so. Very competitive and thoroughly helpful and courteous staff. "
" Pressure to take out additional insurance at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 26 June 2024
" We have used Centauro via Auto Europe for ten to fifteen years and have always found them to be reliable and the vehicles have always been first class. On occasion when we have had to cancel (during the pandemic) it was no problem. We have always found Auto Europe and Centauro to be first class. "
" The car we originally hired(on Saturday 1 June( did not have a proper handbrake so on Sunday 2 we returned to change this car to one with a proper handbrake. The staff were very sympathetic and we got one with a 'proper handbrake'. We have always used Centauro via Auto Europe and have found it excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CLAIR - 26 June 2024
" I have always used Auto Europe for my car hire and I usually book Firefly through them , however this time Gold car came up cheaper so booked with them . However staff were rude , the car had loads of dents and scratches that had not been logged . The only good thing was drop off was easy. I will be looking elsewhere in future probably directly through Firefly. "
" We were charged more money at the desk . This was not clear at booking stage on line , that we would be charged more at the desk . The person said they have lots of complaints about this. The staff were so rude when we wanted to point out all the dents and scratches that hadn't been logged . One of the worst experiences I've had . Would never book Hold Car again. Only good thing was that drop off was easy. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by JUSTIN - 25 June 2024
" See above. "
" Somehow managed to pay the extra 150 Euros for petrol, even though the car was returned with a full tank and receipt provided. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 22 June 2024
" I have used Autoeurope a couple of times and they are excellent. "
" Whilst it is a bit of a hike from the airport the shuttle was fine. Beware the hard sell on insurance if you have already taken it out with Autoeurope. The fuel policy works well in that you buy the full tank and get a refund for any left over. Although the cost of the fuel is over the top it's more convent than trying to refuel before dropping the car back off. Also don't forget to inspect the vehicle thoroughly if not using their insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by IAN - 18 June 2024
" ear4t "
" From previous very bad experience, I would never use ordinary Firefly. However, with the "zero" excess option it's a breeze "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 18 June 2024
" Overall positive, shame about pushy local staff wanting extra insurance. "
" Overall a positive experience, although it took a while to get seen at the office once arriving. They did try to push extra insurance on me, even though we were fully covered with Auto Europe, but they were pushy saying it wasn't that good. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 18 June 2024
" As above. "
" Brilliant...hassle free...from rental to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ARTHUR - 15 June 2024
" Always a simple process, usually competitive and good customer service "
" Car had not been properly checked, needed oil after 200km and window screen washers did not work "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by CHRISTOPHER - 14 June 2024
" Always use you "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BORIS - 13 June 2024
" good service and a good car. would use again. thank you. "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 11 June 2024
" I always use Auto Europe, it's simple to book, easy to see all the hire prices across all providers and available car classes. You can make as many changes to the car as you like when the price improves or cars become available. "
" Extremely slow pickup; approximately an hour wait even though there were only 3 people ahead of me. This was due to the persistent hard sell tactics on car upgrades and insurance, all costing hundreds of pounds more than the hire cost through Auto Europe. When refused staff claimed Auto Europe's cover wasn't worth the paper it was written on and I would be liable for thousands in excess. These fear tactics don't work on me but I can see how it would on others. The car itself had plenty of damage and I had to take photos of every panel to make sure I wasn't held responsible for it. It clearly has had a hard life even though it had done under 60k kms. Drop off was quick albeit impolite and I made sure I was there for the inspection to make sure I wasn't made liable for the existing damage. Not a great experience. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by JAMES - 10 June 2024
" _ "
" The staff were excellent at Malaga ariport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 10 June 2024
" Auto Europe is a great website. Keyngo's cars, some are ready for scrap and ours should have been at a scrap yard long ago. "
" The car was full of dents and bashes. The engine light came on and went into limp mode on the way to drop off. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PAUL - 05 June 2024
" Would recommend without reservation. "
" Excellent company good quality car in excellent condition. Swift pick-up and drop off no fuss. Would definitely recommend and use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMILY - 05 June 2024
" unpleasant "
" We had to pay another £200 on collection of the vehicle - so felt totally ripped off! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MIGUEL - 30 May 2024
" no comment "
" returned the car they refused to inspect it then sent me an email saying the bonnet of the car had damage l did not use the car apart from the journey to and back to the airport so i have no idea where the damage happened "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PAUL - 29 May 2024
" The car was literally brand new. The check in process was slow, as they were so busy, but returning the car was very quick and hassle free. "
" The car was literally brand new. The check in process was slow, as they were so busy, but returning the car was very quick and hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SONIA - 27 May 2024
" Only problem was trying to contact budget via the numbers on your autoeurope form which ARE WRONG! The airport staff said afterwards that customers should always use the telephone numbers on their direct contract form in case of emergency, breakdown or customer service. This cost me extra finance on telephone calls to the wrong numbers on your form. Otherwise great service and car hire and would book again through you and budget car. Thanks "
" The service was second to non. Please note though that when I tried to contact them through the telephone numbers on your autoeurope confirmation page, THESE NUMBERS DO NOT WORK!! Please correct them for future customers! So frustrating as needed to let them know that I was bringing the car back an hour later and spent a few calls from my English phone trying to contact them on your numbers, supposedly available all day?!?! YOU MUST INFORM CLIENTS AT MALAGA TO CALL THE NUMBERS ON THEIR CONTRACT FORM WHICH THEY RECEIVE AT THE TIME OF COLLECTING THE CAR IF THEY HAVE A PROBLEM, NOT THE NUMBERS ON YOUR FORM. Thank you, Sonia "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 27 May 2024
" Counter staff were friendly and helpful. Car was in good condition. Car suffered a car park scratch while on rental. Had the Zero Excess option and there was no issues upon return. "
" Counter staff were friendly and helpful. Car was in good condition. Car suffered a car park scratch while on rental. Had the Zero Excess option and there was no issues upon return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 26 May 2024
" Good cars and decent service. Off airport site near to motorway is a bonus as it makes it easy to start journey away from Malaga and to return car - no driving into the airport. Would be good if your quote showed the actual cost of the over 75 years surcharge. "
" Insurance deposit/card block and fuel charge/refund got a bit confusing on credit card app. All ok when checked after return home though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LINDSAY - 25 May 2024
" All recent experiences of car rental via AutoEurope have been unpleasant (3 rentals in last 5 months due to business travel) due to disputes with counter staff over insurance, excess, whats included, false damages claimed on check in, etc, I'll think twice about using this broker in future. "
" Same as Goldcar, they rent at a super cheap price then claim false damages at the end to make up their income. I was told on collection the car was perfect, it was parked in a tight corner in a dark garage, impeding proper inspection. On return, a scratch miraculously appeared on the bumper which I know for a fact was not causes by me. I have been driving/living/hiring cars in Spain for 27 years, if I ever caused damage to one I would pay for it, but I do not take kindly to being presented with false claims. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by JASON - 25 May 2024
" Gold car charged me again whilst collecting the car and didn't realise I'd prepaid even though I presented them the voucher. I'm still waiting for a reply to my complaint with gold car "
" Gold car charged me again whilst collecting the car and didn't realise I'd prepaid even though I presented them the voucher. I'm still waiting for a reply to my complaint with gold car "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHELE - 22 May 2024
" Good experience with Auto Europe, but terrible experience with Nizacars "
" Nizacars should be avoided at all cost. They try to scam customers out of the deposit by pointing out minute scratches to the car, to try and retain the deposit, even though no-one would be able to notice them and despite taking out their insurance. They are aggressive, rude and scammers! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JUAN PABLO - 21 May 2024
" Very satisfied, however there's no assurance about getting any extras, i.e. baby chair, so I had to contact Goldcar directly to have confirmation. "
" Baby seat could have been better. No isofix facing backwards and it was lacking cushions and baby's head was too loose. Staff was friendly and car was pretty new and in good condition "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 16 May 2024
" Auto Europe are very consistent and provide a good brokering system. "
" Sometimes the counter staff are not enough for the number of customers who are queuing for vehicles! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTINA - 16 May 2024
" Was happy with speed of answers to queries by Autocar. "
" Trouble free process, helpful staff at Málaga office. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 14 May 2024
" over all nice car, did its job "
" Car was good for what we needed, counter staff very pushy about extra insurance not a good sell, coming back in November, if the price is right will use this company again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 13 May 2024
" Booking with Auto Europe was seamless, all issues were at Centauro. "
" Arrived 30/4 , no signs outside terminal for pick up point, eventually found it and waited hour and half for transport to depot, only one minibus doing all transfers and it was 40 min round trip. Got to car depot and office was total chaos, no information as to how they called people forward and waited over an hour to be served, even people who came on next minibus after us were seen to before us. We were then told we were being given bigger car than ordered but it had a few scratches and dents in it, I photographed about a dozen marks to ensure no problems on return. Eventually got to Marbella, 35 min drive away, four hours after landing. Nightmare experience!! Have to say when returning car staff were highly professional and courteous and we were on way to airport within ten minutes. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by MARK - 13 May 2024
" Yes - I have generally had good experience with Auto Europe over many years "
" Unpleasant counter staff used very high pressure sales tactic to try to persuade me to buy additional insurance for 270 EURO. Tried to persuade me that the insurance I purchased via AutoEurope was invalid and a waste of money. I was not impressed by this. I've hired many cars via AutoEurope over many years and this was easily the rudest and most annoying attempt to sell add-ons which I have experienced. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 13 May 2024
" Efficient and polite "
" Efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 10 May 2024
" All went well, but always hesitant that they will find something wrong and charge my insurance excess, however this didn't happen this time "
" Car had a few scratches which we photoed and didn't cause any issues on return. Arrived at drop off at 7.40 am but had to wait until 8 when they opened, although there were plenty of staff about and one advised I could drop off early but it would cost. Tansfers to and from airport to clink rent was good. Had to wait in the queue to pick the car up for about half an hour or more "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by WILLIAM - 09 May 2024
" XX "
" Near an hour to get the car - seemed plenty staff but they ran out of car keys and it seemed an age to fix. Car was okay but not best and I think the "Fiesta" woudl have been a far better car for hire. Also seemed intent on me taking their insurance even though I had an annual 3rd party policy for coverage. Felt the tactics of me not really being insured and it could cost me was a bit of a thing from the past... "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by SHAKIL - 08 May 2024
" Good "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 06 May 2024
" Auto Europe Service and booking was very straight forward. "
" Booked a volvo XC40. Avis Malaga had a volvo XC40 but told me it would be an extra 20 Euro's a day because it was a new car! I accept the contract says XC40 or similar, however, the car was available and I wanted it for familiarity - I drive a volvo. So why was I given an uncomfortable Renault Espace? "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 06 May 2024
" I did not have a good experience with Firefly. I did not cancel the rental as such, but I consider the rental cancelled by Firefly as they were unable to fulfil the contract in a timely manner and were therefore in breach. Autoeurope's T & C, which I accepted at the time of booking, set out the circumstances in which they may or may not make a refund in the case of cancellation by the client, but do not prevent a claim for refund where your supplier is in breach. Accordingly, I am looking for a refund since, in the particular circumstances, Autoeurope will be refunded by its supplier. "
" On reaching the Firefly desk, there was a long queue likely to take 1 to 1.5 hours to process. As I had an important rendez-vous within that time period, I was unable to wait and had to resort to a taxi to reach my immediate destination. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by CHARLES - 04 May 2024
" Easy to understand as usual "
" Best car hire experience ever, please don't change! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RADEK - 03 May 2024
" Just the bad pick up experience, the rest was fine. "
" They don!t have any sign of collecting place, nobody answered the phone almost for an hour. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SIMON - 02 May 2024
" I took out full cover which cost me extra. I then get there and am told I need to give 1200 euro deposit... total con extremely unhappy and I'll be using well known brands in future and take my own insurance "
" Awful service "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LOUISE - 01 May 2024
" Excellent "
" Excellent price, good sized car that was perfect for our needs. Comprehensive insurance included so there was no hassle for extra insurance on arrival. Very convenient having the desk in the Terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARIA - 29 April 2024
" As above - you are only as good as the companies actually providing the service. "
" Shocking. Confusing and misleading emails saying I have been involved in an accident - totally false. They have just taken £130 from my credit card without justification, one month after drop off. A fraudulent, unprofessional shambles. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by BERNARD - 29 April 2024
" Overall, a good service. "
" There was a problem with the computerised payment system accepting my credit/debit cards, maybe due to an inexperienced operator. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LESLIE - 25 April 2024
" Have booked with Auto Europe on several occasions. First time I've had a problem "
" Was ripped off with extra insurance was not made aware it was added was told they had blocked my card for fuel and In case of lost keys at no time made aware it was for top up insurance which I had already purchased with Auto Europe don't use Fire Fly "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DANIEL - 24 April 2024
" Disappointed "
" We were provided with a car seat that did not work and was not safe. We were then offered an alternative, which was damaged, very old and very hard to operate. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GLEN - 23 April 2024
" Easy from start to finish "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 22 April 2024
" Used auto Europe before and very happy, not sure I would use centauro due to location and people resources at hire desk being low making it a long wait "
" On arriving at pick up point at airport it took 2.5hrs to get car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 22 April 2024
" All ok except for mechanical problem with car, due to high mileage.. "
" The clutch was very bad and difficult to drive as on the floor. Master cylinder knackered. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by SEAN - 22 April 2024
" I would like to request a refund for the extras we've been charged for "
" Absolutely awful, we have been overcharged "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LEROY - 22 April 2024
" This is my second time using Auto Europe. Very competitive pricing and no issues when picking up the rental. Will be my first choice when renting a vehicle again. "
" Very smooth experience. No issues picking up rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ARTHUR - 21 April 2024
" Easy to get car. "
" Liked the idea of having to take a number ticket so we didn't have to queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 21 April 2024
" All comments as written above. "
" When we got to the place to pick up our first experience was to hear other customers complaining to the company about trying to be ripped off by Niza for damage they hadn't done. Not just one person but a few. So it wasn't very reassuring to hear. The person we dealt with right from the start was quite persuasive in trying to get us to take out the full insurance even though we had it already with auto Europe. When the car was brought to it it was quite battered and bruised already. Took many photos so I was not accused of the damage on return. The car drove ok but the scrapes all over the car was not a good advert. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by RICHARD - 20 April 2024
" A very friendly and professional service from the booking with Auto Europe right through to car collection and drop off with Firefly. "
" Very professional and friendly. Both Oscar and Neli were exceptional. 10/10. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 20 April 2024
" Would use again "
" Very easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TIMOTHY - 19 April 2024
" Please see my comments about centauto. These shortfalls should have been clearly highlighted by Auto Europe as I suffered time and money due to this shortfall "
" Your advert did not highlight the following 1. Centauto were off site of the airport. I spend 30 mins trying to find where to meet and this turned in to a mini bus ride. 2. The advert also did not highlight that the office closed at 11pm and I was therefore charged 40€ for a late pick up (bear in mind I didnt know they were off site and always the risk of aircraft delays). This was not at all OK and if I had know I would not have booked with them. I dont understand why these points are not highlighted by Auto Europe... "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 18 April 2024
" Good car. Not quite 'full size' as promised, there wasn't a great deal of room in the back. "
" All good, however the final bill send as pdf file was in Spanish, so I find it difficult to understand if any extra charges were levied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 17 April 2024
" You need to make it clearer if there are any expected extras such as out of office hours as well as if a supposed all inclusive insurance then excludes things "
" Apparently my supposed full insurance inclusive with car hire did NOT include tyres, windscreen nor inside. This is not stated in the Auto Europe voucher and Car Gest wanted a further 30 Euros per day! I chose to take the risk and did not pay. Car Gest also charged me 25 Euros for out of office hours. Two things, first your voucher does not make this clear and second we arrived at the Car Gest office at 9 , the paperwork etc took a few minutes to sort out and then they said I was out of hours!!?? "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by PAUL - 16 April 2024
" 0 "
" 0 "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by IAN - 15 April 2024
" Easy booking and pick up of vehicle. "
" Very good experience but could do with more shuttle buses as there were long queues at pick up and collection points. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRANCIS - 14 April 2024
" Found auto Europe very easy to do business with "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANTHONY - 13 April 2024
" One improvement that could be made is to have a Click representative in the arrivals lounge. After we got our cases we didn't really have a clue what to do next! "
" At first we were really concerned that collecting our hire car off site was a good idea, but it was brilliant. Low waiting time, clean, air conditioned, great staff and no hard sell on the additional insurance. Drop off was easy too, fast, efficient and no quibbles about vehicle condition.Definitely use Click Rental again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 12 April 2024
" The car air-con wasn't working. When returning the car it took 40 minutes for the guy (Only one man) checking in to finally get look the car over to pass and give the all clear. Then we had to wait another 20 minutes for the courtesy bus to arrive . we nearly didn't make our flight. This was a ridiculous delay that we have never had with any other rental in the past. Although I was very polite to the checker he was indifferent that I was even there. "
" At the Airport there were no signs where find the courtesy vans. The guys on check in were good and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by THOMAS - 09 April 2024
" Very happy with the overall experience "
" Easy from start to finish including the shuttle bus the short journey from the airport to the rental place. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 07 April 2024
" All went smoothly, and at a very competitive price "
" Friendly helpful staff, good car at a good price. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 05 April 2024
" easy to deal with - yet hope you do not have to extend the car hire as it is not cost effective. "
" I really liked how easy it was to collect and drive away with the car. There was no pressure sales (as with other companies) to upgrade the insurance which had already taken out. However a negative thing - we were held up in a fatal motorway crash and missed our flights etc - so we extended the car hire on email whilst in the traffic queue - the additional 36 hours cost us more than the original 5 days hire. We were unable to speak to anyone about it - they would only deal with emails. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAEME - 03 April 2024
" Very be good service and easy pick up/drop off "
" Very be good service and easy pick up/drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 02 April 2024
" Good experience will use them again "
" Very good service easy pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTYN - 01 April 2024
" Very easy and efficient even though it was off the airport and nobody trying to con you into extra insurances "
" Great car, great set up, great price, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OWEN - 01 April 2024
" Positive and efficient. No attempt to rip off which I have experienced with other providers. "
" Perhaps a satnav option would be useful for customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ZACHARIAS - 01 April 2024
" Insurance cover offer was misleading. Excess was hidden in the small print, despite the insurance being described as full. Given the size of the excess and the cost of covering, I consider this dishonest and will not use Auto-Europe any time soon. "
" Dollar was fine but cost of insurance very expensive. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 31 March 2024
" See above comments box "
" On picking up the car We felt pressed into taking out the extra excess insurance, which I did, was 140 Euros, to save any hassle at the drop off. This did include a "Free upgrade" This does seem standard practice across the industry and it would be helpful if this could be included in the price. The pick up information failed to tell us to phone the Niza office when we arrived so they could pick us up. We were waiting over an hour at the airport. I did phone you but although the person I spoke to was very polite and was keen to help, they even rang Me back, they did not give me the correct information. Which was to ring the Niza office on arrival. Niza then said because we were over 2 hours late they could have charged us more, they did not?? And they did not send a shuttle bus because they didn't know when we were arriving. I did think I'd provided the flight information to you when booking, it was not on their paperwork, I presume this was My mistake?? Everything else was fine, the car was good, probably bigger than we needed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by TRACY - 28 March 2024
" Beware of credit card charges for foreign transactions. We bought our own excess insurance in UK for £35 for 12 months so had to leave a credit card deposit. If under a week they do not charge your credit card but just hold the details. We had the car for 8 days so they charged my credit card and I had to pay £60 in bank charges although they will credit my card. "
" Beware of credit card charges for foreign transactions. We bought our own excess insurance in UK for £35 for 12 months so had to leave a credit card deposit. If under a week they do not charge your credit card but just hold the details. We had the car for 8 days so they charged my credit card and I had to pay £60 in bank charges although they will credit my card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEITH - 26 March 2024
" No problem with Auto Europe used many times in the past, problems come with dishonest Car rental companies. "
" Documentation for our rental vehicle was incorrect. We noticed this when Hertz emailed us a condition report for the vehicle which was not the vehicle we were given. Our vehicle was a Peugeot 2008 and the documentation was for a Peugeot 5008. On return this 2was joined to the the staff at Malaga who said that they had corrected the error and closed out the contract with no further charges. Now back at home we received an invoice for fuel charges for the vehicle that was not ours. We have been shared for fuel for somebody else's rental. We filled our car to the brim prior to returning it. Needless to say we will be raising the issue with our credit card company as I suspect this is a deliberate ploy from Hertz and actually fraud. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BARRY - 23 March 2024
" With car hire there is always an element of risk or at least a fear of a poor experience CARGEST was faultless Condition of the vehicle excellent and the staff were very pleasant and helpful A very impressive operation "
" Really professional operation Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEREK - 20 March 2024
" Overal the experience was pretty good. It was not very clear where and how, we could find the Niza office/depot. It was only the kindness of another operator who told me where to go when I got off the plane on arrival.... "
" I am a little worried about the casual manner of the staff when I pointed out damage to the car before I took it away. There was no walk round inspection with me. I took photos though. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CHIMANLAL - 20 March 2024
" You should investigate this and ask why we can not collect the car on on another day from the designated day if circumstances are beyond your control ---EMERGENCY MEDICAL CONDITION OF WIFE? "
" Not helpful at all , my wife fell ill on plane and had to make emergency landing in Bordeaux for hospital treatment, we could not collect car on 5/3/24 , due to circumstance beyond our control we rang them and they said we can not collect car on another day even though car was paid for hire till 8pm on 17/3/24 . we had to hire another car from Centuro - This needs looking into and we should get refund "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by SIMON - 19 March 2024
" Another easy and efficient booking "
" Very convenient location at Málaga airport arrival lounge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by IAN - 19 March 2024
" All staff helpful and polite, from pick shuttle, check-in desk to drop-off and return shuttle. "
" Very friendly and courteous staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SARAH - 17 March 2024
" Very good "
" Exceptional service and polite reception staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 13 March 2024
" Painless "
" So nice to not have to endure the usual hard sell of additional insurance products. Car was better than expected. I shall use Centauro again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MERVYN - 13 March 2024
" I highly reccommend Auto Europe have used them for years have not been let down yet, and they follow up now your car hire was thanks once again. "
" Had no problems everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MARK - 10 March 2024
" Always use you guys, hassle free "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RHYDDID - 27 February 2024
" Generally speaking Auto Europe have been fine on previous experience, but their use of Niza is a real disappointment. "
" Their whole business model seems to be based upon hiring out cars that are already covered in scratches and then finding "another" scratch and attempting to charge the customer for the additional damage. It's a bullshit approach to running a business and you should be ashamed for working with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ROBERT - 27 February 2024
" Overall, a positive experience. Very easy to book with Auto Europe at a very good price. "
" The time spent waiting for the courtesy bus at the airport was longer than we expected but that was the only negative point. Overall, the experience with Centauro was a very good one. The staff were polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HAROLD - 26 February 2024
" First class from booking to car rental return "
" Pickup and drop off quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 25 February 2024
" Xxxx "
" We walked around Málaga airport before a kind person advised us that there was a shuttle bus which would take us to the relevant depot a 5 minute drive away! There was not mention of the shuttle bus on any of the paperwork. Poor job!!!! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 24 February 2024
" happy "
" good car and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTYN - 23 February 2024
" All fine. "
" A little bit too long waiting at collection and too much attempted upselling. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HELEN - 21 February 2024
" very easy, great deal "
" Good company Didn't like the model, Jeep Renegade, very difficult to park, poor turning circle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 20 February 2024
" I have used Auto Europe for years now and find they are very good people to deal with when you need help. They are nor always the cheapest but they are the best. "
" Car was in a damaged state so I took video and pictures and went back to the check in. I was offered a replacement smaller car or take this one. After he checked the history of the car and showed me that pictures they had of the car I took it. No problem checking it back in when I told the staff they have a picture record of the damage with no additional damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 19 February 2024
" The only bit easy or cheap about our experience was the booking itself. Thereafter a very poor experience and would not use again. "
" Very long wait, a lot of hidden fees that were forced at pick up or 1,400 euros would be held on our card! Kids booster seats not safe or installed or even known about despite us having printed proof of our request. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 19 February 2024
" See,above. "
" Not good. Staff not at all.pleasant. wanted me to sign contract without seeing it. Asked for contact. Not a nice response.Gentleman then got involved and told me this was unusual. At this stage had not received damage detail and he wanted me to sign contract. Eventually was shown the damages on her PC.After leaving the office later in the afternoon I received an email with the details on it. The return experience was not great either. Very unpleasant staff. Would recomend Auto Europe but wud not recomend Niza Cars to my friends and FAMILY. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JOHN - 19 February 2024
" See above. Totally spoiled my holiday "
" 2 hour wait for collection on 12th. Shocking Big hard sell of their own insurance. After 2 hours and traveling it was easier just to pay. Car handed over with 5/8 tank of fuel. Big excuse about petrol station power cut. I tried to argue but just gave up. Took car back on time on 16th with a Full tank of fuel to avoid losing my 149 Euro deposit. 4 days later the 149 has still not been refunded. A total sham and maybe a scam. They should hang their heads in shame "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by JAMES - 15 February 2024
" Found it very hard to find how or were to find pick up point and full sat nave instructions for return would be helpful as i had not flown into Malaga for many years and things regarding car hire had changed "
" They were very nice and helpful and efficient just a bit of a long wait to get bus to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAYAL - 14 February 2024
" Remember to use again. "
" Very clever friendly and knowledge people. Always helpful and lovely people. Remember "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 09 February 2024
" Click Rent run an absolute SCAM! They charged me £470 for a tiny scratch that I did not do. I am disgusted by their operation and want my money back. They have no proof that I damaged the car. They did not go over the car with me when I took the car and because I didn't take out their expensive additional insurance, which was not described on the rental voucher, the had 2 staff were out in force upon my return, hunting for any excuse to charge me . It's a fraud and I will not give up my efforts to get my stollen money back!! "
" Click Rent run an absolute SCAM! They charged me £470 for a tiny scratch that I did not do. I am disgusted by their operation and want my money back. They have no proof that I damaged the car. They did not go over the car with me when I took the car and because I didn't take out their expensive additional insurance, which was not described on the rental voucher, the had 2 staff were out in force upon my return, hunting for any excuse to charge me . It's a fraud and I will not give up my efforts to get my stollen money back!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by STEPHEN - 08 February 2024
" Not a great experience- happy to discuss if you want to call. "
" Hard sell at the check in counter- unacceptable. Returned with a full tank of petrol and charged additional fee- unacceptable. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 02 February 2024
" Niza are thiefs! They pressured me into purchasing insurance which appears to be nothing but a sham as the payment did not go to a properly registered insurance company but rather some related company of their own by the name of "Spain Project Biene MA Malaga Esp". After I returned the vehicle it was checked and they said everything was fine. They've now charged my card for Eur400 which I did not authorise as they they reported no issues to me at inspection and I had already taken out their insurance. The vehicle was not in the best condition with prior scratches which they told me not to worry about given that I had taken out their insurance. I've really enjoyed booking cars through Auto Europe in the past but you must look into and report this company to the relevant authorities and take them off your panel as they will damage your reputation. As you can imagine we're very upset with whats happened and it has caused a lot of stress. We're considering our next actions and would appreciate if you would call me to discuss at +44 (0) 7840 976 291. We hope you will help resolve this and thank you in advance. All the Best Peter Di Ciero "
" Niza are thiefs! They pressured me into purchasing insurance which appears to be nothing but a sham as the payment did not go to a properly registered insurance company but rather some related company of their own by the name of "Spain Project Biene MA Malaga Esp". After I returned the vehicle it was checked and they said everything was fine. They've now charged my card for Eur400 which I did not authorise as they reported no issues to me at inspection and I had already taken out their insurance. The vehicle was not in the best condition with prior scratches which they told me not to worry about given that I had taken out their insurance. I've really enjoyed booking cars through Auto Europe in the past but you must look into and report this company to the relevant authorities and take them off your panel as they will damage your reputation. As you can imagine we're very upset with whats happened and it has caused a lot of stress. We're considering our next actions and would appreciate if you would call me to discuss at +44 (0) 7840 976 291. We hope you will help resolve this and thank you in advance. All the Best Peter Di Ciero "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by IGOR - 30 January 2024
" Auto Europe is OK. "
" Deposit for fuel taken 123 euros. Returned full. They charged me 123 euros. I need spend my time now for writing complaint and waiting for refund. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 30 January 2024
" Good communication by email "
" Quick, efficient and friendly service albeit pick up and drop off were at quiet times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN JOHN - 30 January 2024
" Sadly we are unsure about using them again, but will look into hiring a better make of car. "
" Annoyed to be charged for late arrival, we were not late - finding the new layout of airport then waiting for Click Rents courtesy bus to arrive. To tired to argue with the man and felt rushed doing paperwork as they obviously wanted to close up the office. Also there needs to be a contact number with a human being at the end and not a recorded message. We took video of car inside and out before leaving the office which by then was all closed up. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by RICHARD - 30 January 2024
" Have used on a number of occasions now with no issues "
" All was good at collection and return. Car was clean but engine did have a smell of petrol throughout and there was a bit of a rattle when increasing speed and going through the gears "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by HARJINDER - 29 January 2024
" good experience overall in service, "
" staff well trained, one should be told about insurance choice and costs upfront "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KENNETH - 25 January 2024
" There was nothing negative about this experience. Excellent company and service. "
" Nice people. Nice cars and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LESLIE - 23 January 2024
" Very god all round. "
" This was probably the best car hire experience we have had. The staff were very polite, friendly and professional. They even brought the car round to the front door for us. The whole process was very quick and they did not try and sell us their own insurance or insist upon a credit card with raised numbers! Great customer service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 21 January 2024
" We were late arriving after a hectic flight, because the airline had lost one bag and totally damaged the other bag and the contents had been on the tarmac and were the clothes inside were destroyed, but the man came and collected us and we picked the car up, we then set off to our destination. The return was as good and it all went very smoothly, which we were veru grateful for. "
" Great system ,from collection to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 16 January 2024
" No contact just a fake charge, pirates scum. "
" I have been charged for a tank of fuel after returning full . Member of staff witnessed faulty fuel gauge and evidence of petrol overflowing out of fuel filler. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ANDREW - 16 January 2024
" So much more impressive service than any other Car Hire firm at Malaga Airport that I have ever dealt with! "
" Excellent service at both collection and drop off. Very convenient too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 15 January 2024
" Cargest offer an excellent value for money, transparent service. The pick-up and drop-off were both better than average in terms of time taken etc. We will definitely include them in our short list for any future car hires. The car itself met our needs which is the most important thing. "
" It was a bit strange to have the whole vehicle covered by insurance with the exception of the wheel hub. We were offered additional cover at 6€ a day to provide full cover but we turned it down. So we just took photos of the wheel hubs before we left their garage. Could have done without the hassle to be very honest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JO-ANNE - 10 January 2024
" Easy booking shame about the experience "
" The first car I received had an oil leak, it leaked oil on my garage floor. I had to drive an hour back to the rental office, at my fuel expense, to have the vehicle exchanged. No apology no compensation. Whilst at the office another person was also returning a faulty vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by SAMUEL - 07 January 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NORMAN - 07 January 2024
" Best rental experience yet "
" Seamless service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RONALD - 06 January 2024
" My only issue was the lack of signage at Malaga Airport, it took us 45mins to figure out that you don't have an office in the airport, I don't know how we were supposed to know that you had a minibus outside the airport and we should wait for it there, better pick up instructions should be made available at the time of booking. "
" Everthing about my rental experience was top quality, my only issue was the car collection information. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 06 January 2024
" Please let me know when my fuel refund would be refunded. "
" The pressure selling of their own insurance when I have proved I have Insurance when purchased was not nice. It was bullying!! I have also not yet received my payment for the fuel refund - I would like to hear back from you when this may happen as Gold Car are not responding to my emails. I will have to put it in the hands of my Credit card company if I hear no reply soon. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DEAN - 04 January 2024
" Extortionate - Would not recommend or desire to use for future requirements. "
" If you're willing to be overcharged then refused to be given vehicle condition until after signing a contract, this is the company. Inability to read any T&Cs is also practiced which will then be to one's own detriment should an infraction become applicable. Terrible service! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 02 January 2024
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SIMON - 01 January 2024
" Took me a few minutes to find them outside the airport but once at the correct spot it was all quick and easy. "
" Great. Nice and simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 27 December 2023
" No more comments needed. "
" I asked for a car to pick up at the airport !!! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by REGINALD - 20 December 2023
" always first class "
" we were left waiting at the airport for 45 minutes for the minibus to transport us to the hire car depot "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 16 December 2023
" No effective communication between Auto Europe and Goldcar. "
" Goldcar n did not acknowledge the insurance cover in place via Auto Europe and pushed us to purchase unnecessary insurance cover through themselves. Surely Auto Europe should relay this information to rental companies. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAREN - 14 December 2023
" Please can you confirm my 300 Euro refund "
" Easy and smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRYAN - 14 December 2023
" Auto Europe were fine and a good range of choice my concern was with the actual car rental company firefly. "
" When we went to collect the car the guy serving us basically tried selling us their top up insurance and basically it was a threat that our insurance taken out with Auto Europe wasn't enough and any marks on the car would represent a charge of €2,500. Even though I pointed out we took out the extra insurance he continued to sell or threaten me of the dangers without their top up insurance. I didn't take the extra insurance but the whole time with the car I was always thinking about the potential extra cost in case of any damage suffered to the car. Not great. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MICHAEL - 13 December 2023
" Completely ripped off. Charged £40ish on line pre booking of hire car for four with all necessary insurances. Then FORCED (without an option to decline) more insurance at the airport totalling €130. ABSOLUTELY UNACCEPTABLE "
" Completely ripped off. Charged £40ish on line pre booking of hire car for four with all necessary insurances. Then FORCED (without an option to decline) more insurance at the airport totalling €130. ABSOLUTELY UNACCEPTABLE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by STEPHEN - 10 December 2023
" Difficult to find a click through for what was advertised as unlimited mileage but had a limit when forwarded through to Firefly. Type of vehicle booked seems largely irrelevant; we actually wanted something small for ease of parking. Adding a 2nd driver is a joke; it's cheaper to rent another car!!! The premium charged for an automatic is also disproportionately high, at 2 or 3x the cost of an equivalent manual vehicle. "
" When are car hire companies going to stop wasting people's time trying to rip them off by mid-selling customers duplicate insurance products that they don't need. It's an infuriating CON! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MALCOLM - 09 December 2023
" I was totally misled by the booking process. It said that I had purchased full insurance, but at the counter I was told that I would have to pay another 90 euros for insurance or give them a 1800 euro deposit. "
" The counter staff were efficient. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JOHN - 07 December 2023
" I am normally a Hertz Gold customer but when autoeurope can offer me a car with Hertz cheaper than Hertz themselves, I may as well book through autoeurope in future, very strange. "
" Excellent service, pick up and drop off staff very pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 06 December 2023
" All round very satisfied with booking process, Niza, and the vehicle "
" Excellent service and car in excellent condition with low mileage "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAMELA - 06 December 2023
" Didn't do a large amount of mileage from Málaga but found the Fiat 500 comfortable and easy to drive. Renting a good car gave us the ability to explore the good roads along the coast and around the hill areas. No problems with the car makes the holiday go very well. "
" Staff were easy to talk with and straightforward. Photos of the current car damage were provided initially and then used to check the car condition on return. Car was in reasonable condition and easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MICHAEL - 05 December 2023
" I've used autoeurope on a number of occasions now and am very happy with the service and value for money. They are now my first stop for car rental. "
" Car was excellent and good value for money. Pick up and drop off was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 05 December 2023
" See Dec 3 above, nothing "
" Everything about the car, check in and check out was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IMAD H A - 04 December 2023
" It's ok "
" The shuttle on arrival is the worst among all companies and very disrespectful , the counter staff member trying to force sell expensive insurance and breakdown assistance saying it is illegal to use spare tyre in Spain as if we are stupid. The wipers did not work in the car so when it rained no visibility . However dropping off the car and shuttle for departure was opposite of arrival it was perfect. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MIGUEL - 02 December 2023
" all very good "
" everything went very well "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 01 December 2023
" Apart from the above excellent "
" Very good and handy to airport. It was just that I got a car just 1/4 full and needed petrol half way to my destination "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 30 November 2023
" The process of collecting the car was very slow. I queued for about 45 minutes before being seen. I decided not to take the optional insurances as the initial documentation suggested the rental included collision damage and theft with liability limited to 1000 euros. The operative, Victoria, seemed surprised at my decision. She handed me the Vehicle Condition Report which showed absolutely no damage to the car. However, she very strongly recommended that I take photos of any damage/scratches in excess of 1cm to cover myself. When I got to the car it was parked closely to other cars on each side and the light was very poor. The car was covered in scratches and I took about 5 photos of the ones I could see but I'm sure there were some I missed. I emailed them to Firefly later that day ( I'm now thinking that was a mistake). When I returned the car, the lady came to inspect the car and went straight to the driver side wing mirror (which I hadn't photographed) and announced there was a 200 euro scratch! It seemed odd that she seemed to know exactly where I hadn't photographed!! She barely looked at the rest of the car, which as I mentioned earlier, was covered in scratches. I'm a very careful driver with over 45 years experience and never had an accident. I looked after the rental car as if it were my own, including turning the wing mirrors in every time I parked the car. I'm not happy! "
" The process of collecting the car was very slow. I queued for about 45 minutes before being seen. I decided not to take the optional insurances as the initial documentation suggested the rental included collision damage and theft with liability limited to 1000 euros. The operative, Victoria, seemed surprised at my decision. She handed me the Vehicle Condition Report which showed absolutely no damage to the car. However, she very strongly recommended that I take photos of any damage/scratches in excess of 1cm to cover myself. When I got to the car it was parked closely to other cars on each side and the light was very poor. The car was covered in scratches and I took about 5 photos of the ones I could see but I'm sure there were some I missed. I emailed them to Firefly later that day ( I'm now thinking that was a mistake). When I returned the car, the lady came to inspect the car and went straight to the driver side wing mirror (which I hadn't photographed) and announced there was a 200 euro scratch! It seemed odd that she seemed to know exactly where I hadn't photographed!! She barely looked at the rest of the car, which as I mentioned earlier, was covered in scratches. I'm a very careful driver with over 45 years experience and never had an accident. I looked after the rental car as if it were my own, including turning the wing mirrors in every time I parked the car. I'm not happy! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ROLAND - 28 November 2023
" Very easy to order and at a good price. Counter staff helpful and efficient and pointed us in the right direction to pick up the car. Car was in good condition with one blemish which was noted on the paperwork. Easy to drop off, and the whole experience was great. "
" Very easy to book and at a good price. Counter staff were helpful and efficient. Car was were they explained and was in good condition with one blemish that they pointed out to us. Go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 26 November 2023
" As above "
" Landed in Malaga about midnight due to a flight delay.Wasn't expecting to be met due to the late hour but pleasantly surprised to be met by the company's representatives.An unexpected bonus as I thought I might have to make alternative arrangements. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by VALERIE - 25 November 2023
" Could not have been better. "
" Excellent car. Excellent staff. Everything very well handled. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 24 November 2023
" Pleased "
" No hard sell of add-ons and quick efficient service. Car decent condition "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 24 November 2023
" Unlike my experience with Niza I gano axe to grind with AE - I've used you a few times in the past and never had an issue. But I do think you need to look at your continuing to do business with Niza as it can only reflect poorly on yourselves "
" On arrival undue pressure exerted in an attempt for me to take out their excess cover. What if you have a breakdown- you'll have to pay recovery fees. You are hiring car for an extended period anything could happen. I had already explained I have an annual excess cover policy which covers everything- I know because I checked before leaving UK. At the same time I could hear conversation taking place at next table where client was being told he'd have to pay for turning up late - 5 hours = €500 This was picking car up not dropping off late. Returning to my experience with Niza - I'd read contract and saw that excess would be charged as hire exceeded 8 days. I also knew I'd be charged for a full tank as it was full to full. My issue there is that tank was shown as 4/8 on contract and when looking lady noticed less than that so said just bring back below 4/8.. Nothing in writing. All very well if she is there and remembers 30 days later. I was debited a €150 for petrol. Having nearly filled from empty know it would cost about €80 to fill. The car itself had been through the mill and had numerous scratches on bodywork and alloys. Don't know how you could tell what was existing and what might be new. On return of vehicle the advisor was not interested in inspecting vehicle. I asked when will I get excess payment back - and I quote - depends on the exchange rate. I've now been back 3 days and heard nothing via a vis car condition or money return. I've been hiring cars abroad for best part of 25 years and this is without doubt my worst experience- it's the uncertainty following return of vehicle not being checked. As far as I'm aware no additional damage to that already known. On previous hires where car inspected- excess return is processed immediately. Email sent saying all ok - that's another thing my friend pick up a car from them a few hours earlier and he received email confirmation of vehicle contract / condition - I was given a paper copy. Inconsistency of approach. Incidentally the €1950 charge hit my account within 48 hours. Think that says it all. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by GRAHAM - 23 November 2023
" 1. When you arrive at night it can be a bit undaunting knowing where to go to pick up transport to Niza. 2. Definitely an area of their operation that can be improved. 3. When the contract is sent to your email address it would help if they sent an english version. I don't want to spend all of my holiday translating it. Other than these minor issues I always like dealing with Auto Europe/Niza Cars. "
" Always a pleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 22 November 2023
" I am satisfied by the service provided by Autoeurope. However, as already stated, I would strongly urge Autoeurope to reconsider their business association with NIZA. Exposing your clients to such a company is likely to reflect on your own business. "
" Dreadful company. Seemed more interested in the excessive hard selling of their insurance, even when told I wasn't interested and had my own cover they continued to try the scaremongering hard selling of their own insurance.. The full-to-full fuel policy was not adhered to, only 4/10 in the tank, which inevitably means one is likely to return the car with more fuel rather than run the risk of penalty charges. When returning the car, no one wanted to check the condition of the car and they only took the keys. They took the 1200 euro deposit plus 100 euros fuel charge IMMEDIATELY from my credit instead of posting as a pending transaction, consequently I had a £33 currency conversion charge to pay to my credit card company. I will have the same when my deposit and fuel charge are finally refunded therefore costing me a total of £66 in currency conversion charges where they should have only been pending charges. It is now 4 days since the car was returned. There were no new dents or scratches and more fuel in the tank than when got it, BUT my refund has still NOT been credited to my credit card. If they can take the deposit immediately, then they should be able to make the refund immediately. I would strongly urge Autoeurope to reconsider how they do business with such a company because I will certainly NEVER use NIZA again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by REMO - 21 November 2023
" Good overall but the wait for the shuttle bus was not acceptable "
" It would be better if the car had a full tank of petrol and it has to be returned full. Very long ( almost unacceptable ) wait for the courtesy bus from airport to niza depot "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ADRIAN - 21 November 2023
" Auto Europe do not respond to insurance claim. Terrible experience "
" Charged me 621 euros for a puncture and took another 120 euros from my credit card for unknown reasons. Auto Europe have not responded to my request for insurance repayment "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVIDE ANGELO - 18 November 2023
" All smooth, from the booking to the drop off "
" Better car than last rent with key&go, newest and in pristine condition. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 13 November 2023
" I used AutoEurope in Italy in September and again in Malaga in November because it was all straightforward and trustworthy. "
" All good, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 13 November 2023
" Everything was good "
" Purchased a small car for hire as my car parking space at my apartment is very small. The counter staff upgraded the car to a golf estate which I was not happy with as it was to large for my parking space they made excuses the car couldn't be exchanged which i find disappointing especially at a quiet time of the year for car hire "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by MICHAEL - 11 November 2023
" Easy to book, good choice of cars and suppliers. "
" Quite a long wait to collect car. Office in the terminal was closed and had to use the car park office. Drop-off was good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NIGEL - 09 November 2023
" See above note. You emailed me about a week before we went to state that a credit card was needed. We have never needed one before and did not have time to arrange for a new one "
" My wife and I are retired, we do not hold credit cards as our bank balances are thousands of pounds in credit. We were forced to take the most expensive insurance option because we didn't have a credit card. Had your site made that clear at booking, we would not have used you or Niza. To compound how badly this wa shandled, we were told that had we booked direct with Niza, we could have used our debit cards for the deposit. Fuming "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DUNCAN - 09 November 2023
" ok "
" we booked a Golf equivilanr car and we got a Renault Captur - Niza said its Auto Europes fault as tehy dont have Golfs. I said the Captur is smaller than a Golf size car and they said Auto Europe is to blame !!!! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by HYWEL - 07 November 2023
" The booking process was fine but Clickrent insisted on taking a £2000 deposit and then give you a battered car, with faults popping up on dashboard daily, then staff who look for minor issues and then overcharge for repairs! Don't do it!! "
" The car had lots of scrapes on it - on return they found 3 micro-windscreen chips then charged me over £850! I am v dissatisfied with the service "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by JOHN - 05 November 2023
" could do a lot better "
" Long wait to collect and return vehicle, a long way from the airport, and no directions to assist with finding the depot for the return. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARTIN - 01 November 2023
" Usually very reliable "
" Counter safe use bullying tactics to sell insurance "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SUHAIL - 01 November 2023
" Feel that Niza are very pushy when it comes to selling upgrades - and as a bare minimum there should be cover with an excess in place "
" I felt the check in was quite uncomfortable. To be told that I would be responsible for any scratches or damage and if the car broke down I would have to pay to have it fixed seemed unreasonable to me. The only way out was by paying at least 65 Euros - which I declined as I had already taken out excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANGELA - 31 October 2023
" The whole experience was easy on pick up, very easy to follow instructions etc "
" The gentleman who served me was very pleasant and made the experience very easy at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 27 October 2023
" a nice change to deal with a company like this "
" amazing staff expecially RAQUEL G. she was super helpful thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 25 October 2023
" Good value "
" Excellent counter service. Had an upgrade to a Peugeot lovely car to drive as and great economy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 25 October 2023
" I was satisfied with the service from Auto Europe but as previously stated not by Goldcar. "
" I was very unhappy and rather annoyed when thinking about it afterwards that Goldcar tried to pressgang me into taking further insurance out on my hire car by saying the no excess insurance I opted for when booking through Auto Europe was not valid as Auto Europe were a broker and not the hirer of the vehicle. I was wise enough not to fall for this but others may not be. I would never recommend a company that tries to con people. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ZSOLT - 24 October 2023
" Great prices compared to other 3rd party sites "
" Surprisingly good prices for EV, quick and easy pickup and return, good quality cars with low mileage (Tesla model 3) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 14 October 2023
" Easy from start to finish "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROGER - 13 October 2023
" Been very happy with Firefly in the past but will not be using again "
" After getting home Firefly charged 140 euros on my credit card when the only charge should off been 8 euros a day for automatic upgrade car returned full of fuel and no damage "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 13 October 2023
" See above "
" I have already contacted you regarding yet another 'scam' regarding non- existing damage to the vehicle and am awaiting your response - I had purchased the excess recovery insurance - the cost of the " damage" is minimal -€86 - but it is the principal of the issue. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by DAVID - 10 October 2023
" Easy to use. "
" Counter staff were extremely helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BERNARD - 09 October 2023
" Very easy experience. "
" Very easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMMA - 09 October 2023
" All good apart from as mentioned above "
" Greater transparency re insurance costs needed. They automatically added them without explanation and were quite grumpy when I said I didn't want their add ons as I already have a policy to cover excesses etc "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 09 October 2023
" See above "
" I am being charged for damage that was not my fault "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ANTONIO - 08 October 2023
" See above "
" We didn't know that the rental company was off airport. There was no instructions on how to find the pickup point. It took us 1 and half hour after arrival before we could get on our way. They charged us more for the rental and would not accept our credit card because it would expire in a month. Still they accepted a deposit from a debit card and will return it in 28 days! The car was OK, but the experience was negative overall. We'll stay away from ClickRent. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 07 October 2023
" Easy to book and reliable service "
" I was dissatisfied that Firefly tried to up sell me additional insurance when l had already covered this with my AutoEurope booking. They didn't acknowledge l was already covered meaning l had to leave 1000 euro deposit "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CLAIR - 05 October 2023
" Everything was great with our. At rental. We will definitely use you again. We especially like the blanket insurance cover "
" We always use firefly . Lovely customer service good cars and easy drop off and pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOSEPH - 05 October 2023
" Car was full of damage which the then wanted to bill me for "
" Car was full of damage which the then wanted to bill me for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANTONY - 04 October 2023
" Additional cost at booking of £60 was not required as this insurance did not cover your car. This is an additional charge by the broker that has nil effect. Waste of money and no one seems to realise. Very disappointing overall "
" No car replacement service had to travel 50km into Malaga to pick up replacement car "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DERIC - 03 October 2023
" Same comment as above "
" Having booked full insurance through AutoEurope I became annoyed with Avis' continual pestering to sell me their insurance in addition. Needs better liaison between AutoEurope and Avis for a one off insurance deal. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by IAN - 02 October 2023
" Very polite staff "
" Easy service start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JEREMY - 02 October 2023
" Fairly smooth procedure "
" Fairly happy "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 29 September 2023
" Auto Europe was a very easy to use site, that allowed for comparisons of many different rental providers. I will use again. "
" Counter staff aggressively tried to sell additional insurance, which made for uncomfortable conversation. It's been a number of days since I returned the vehicle, I've yet to hear whether I'll be getting my (sizeable) deposit returned for the car, and the fuel deposit which came as a surprise. A friend who rented a car from the same desk and returned on the same day, but paid for the additional insurance has already had their deposit back. I feel that customers who don't take the additional insurance are therefor discriminated against. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVID - 29 September 2023
" Smooth booking experience. "
" I have a high confidence when hiring from Niza as the many vehicles I have rented from them have been good quality, feature-rich and rarely have ant problems. Their damage monitoring is thorough, but efficient. Sometimes there is some short waiting for the shuttle bus at the airport or at the return. Malaga airport often moves the shuttle bus pickup point. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVE - 28 September 2023
" I have used Auto Europe for many years. I am reserving judgement right now until I see the outcome of the complaint... "
" I will never use Hertz again and will tell everyone about it. They wouldnt give us a car and left us stranded, claiming we were late. It is the subject of a complaint via Auto Europe. They did this to others at the same time, leading us to believe they had run out of cars. They were also very rude... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by DANIEL - 26 September 2023
" I was having some concerns about locking deposit on debit card because some of the rental companies not accepting deposits on debit card but auto Europe customer service was very helpful with all my questions. "
" Very quick and easy service especially if you check in with Hertz before you arrive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEBORAH - 26 September 2023
" Frustrating that my email was taken incorrectly, I have no proof of what I have been charged for and no one is responding to my requests for help. I feel very unsupported and afraid I won't be able to claim on my insurance. I can't get any response ftom auto Europe either "
" When collecting the car, the staff member must have recorded my email address incorrectly so that I have never received emails from them. I have been charged for something, probably damage, but I have never received a report from this which I need to claim on my insurance. It is impossible to get in contact or get help with this. I need some proof for the insurance but I have no way of getting in touch and no one is replying. I don't want to lose money on this "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 26 September 2023
" I feel ripped off "
" I was told the insurance you sold me as "full" was not sufficient and I needed "full full" insurance which doubled the price of the car! Really? "Full" doesn't mean full, you need "full full". Classic bait and switch "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NATHALIE - 26 September 2023
" Shocking experience. We were upsold insurance that we didn't even need as we'd already paid this. But because we were unsure we paid for peace of mind. On returning the car in exactly the same condition, and with a full tank of petrol we were still charged an extra £227. I am currently disputing this but cannot get through to hertz. I will never use this fraudulent company again. "
" Shocking experience. We were upsold insurance that we didn't even need as we'd already paid this. But because we were unsure we paid for peace of mind. On returning the car in exactly the same condition, and with a full tank of petrol we were still charged an extra £227. I am currently disputing this but cannot get through to hertz. I will never use this fraudulent company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANGUS - 25 September 2023
" Have hired through you before and found the process very straight forward as it was on this occasion. "
" The member of staff was very keen for me to take insurance, so I had no excess to pay. The cost was twice the cost of the car hire. I was told that I would be charged for any mark on the car not previosly recorded. I said that most car hire companies allowed for small marks but NIZA do not so take extra care before taking the car out of the garage. I was unable to find one of the marks which was recorded and photographed before I left with the car. I asked about this but was merely told not to worry. Not a great experience. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PAUL - 25 September 2023
" i had to pay an extra £350 extra for insurance which i thought had been included. "
" ok , read comments below "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PETER - 24 September 2023
" My flight was cancelled and I flew 2 days later. My booking was cancelled. I had to find another car through Travel supermarket. I am still awaiting a return of the £323.86 without any feedback on the promised 5 to 10 working days at 17 working days "
" You cancelled this booking due to air traffic cancellation on 28/8/23 . I am still waiting the refund of £323.86 you promised would be in 5 to 10 working days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by REBECCA - 24 September 2023
" . "
" Very friendly staff at Malaga airport and quick and easy pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 24 September 2023
" Overall experience was good. The vehicle was clean and performed to expectations. Rear door did not release on key fob and the screen wash was almost empty and ran out after limited use on a wet drive, suggesting lack of preparation between users. "
" I would have preferred to know the true total hire cost up front. The additional costs to get full insurance protection more that double to initial hire cost quoted. I didn't require a child seat, sat nav or additional driver but again these charges would have significantly increased the initial price quoted. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PAUL - 22 September 2023
" They failed to provide a Vehicle Condition report on collection. It was sent by email but did not show any existing damage. We tried to contact the later the same ady without success. We had to return to the airport the next day to report the existing damage not included in their report. Fortunately they corrected their report and the matter was eventually resolved. "
" They have double charged for the Airport Surcharge that was already included in my AutoErope booking. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by IAN - 21 September 2023
" The car was immaculate and the whole process was excellent, thank you. "
" Overall very good I spent a long time finding a car hire company I felt confident with as needed to be convenient and professional, Firefly were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BARRY - 20 September 2023
" Let down by lack of guidance as to location of desk in airport. "
" Thrifty absorbed into Hertz with no notice or proper signage. Didn't immediately have the car I ordered so tried to upswell into an auto, more than once. Then had to wait 20 mins for car to arrive which was still smaller than what I ordered. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JEAN - 18 September 2023
" unsure "
" I was advised by Gold Car to take out more insurances as the insurances I had bought online through AutoEurope were apparently not sufficient. Gold car took a hefty deposit from me and the car was returned on the 14th September in perfect condition and a full tank and I have not yet had this deposit returned. I have not had this experience with any other car rental before. When I returned the car it was checked and my deposits returned. I am not happy with this at all and would like my deposit returned immediately. Thank you "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 18 September 2023
" Always use Auto Europe And find you to be very reasonable priced abd very easy to use. "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TOM - 17 September 2023
" Excellent hassle free "
" Great service allround friendly .efficient staff.. Used before and likely again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 16 September 2023
" Easy way to rent looking forward to next time "
" No hassle or worry way of hiring a car. As everything's covered on insurance just pop key in a box when returning car, make sure tank is left full and catch your flight. Simple quick and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 15 September 2023
" Helpful service, nice car and no queuing at airport. "
" Car clean and ready on collection, just took a bit longer checking on return and a bit of a discussion about a mark that was an existing one. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FEDERICO - 13 September 2023
" Great experience overall "
" Extremely helpful at sales desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by J - 13 September 2023
" Very happy with th drop key Process. "
" Very polite and helpful counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 12 September 2023
" I am due to go to Malaga again next year and if they had offered a voucher against another trip, I would have used their company again. Due to their lack of customer service or understanding- I will never use them again! "
" Our flight was cancelled. We never collected or used the hire car. I wrote to request a refund or any assistance - as a goodwill gesture - and they refused to help in any way. We paid in full for a service we never used. They might well have hired the car out to someone else - and taken a fee from them too. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JEREMY - 10 September 2023
" See above "
" Only issue was on hiring I was offered the upgraded insurance, it was €120 and as the car hire was only €70 this seemed a lot. The staff member said he could discount it to €100, so I said I'd take it, then on the invoice it had 20% tax on top making it the original €120. Pricing with effectively no insurance included seems wrong and the insurance being almost double the price of the car hire is also wrong. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PETE - 09 September 2023
" Great service all round from Auto Europe booking and Drivalia service. "
" They were amazing! Couldn't recommend them enough. New car, very efficient getting us going, shuttle bus was on time and friendly. Top marks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVIDE ANGELO - 08 September 2023
" Good as usual with Auto Europe "
" Uploading documents system via app is not working, many attempts with no results. I need to do the same old process at the counter, gave them my documents which caused the usual waste of time. The car clutch was completely gone and the drive experience was awful. Keyandgo could be a lovely innovation and time saving but at the moment isn't working properly. They also need to check the car in deep from mechanical point of view "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CHARLIE - 03 September 2023
" Depressing that OKM seem to think they can rip me off -- i will need your help in retrieving the further sum. Please can you acknowledge receipt of this to my email. . "
" I'll need to talk to you properly about this. Yesterday Ok Mobility refunded £820.86 to my credit card, against a deposit of €1350. The refunded sum should be £1158. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by PEDRO - 29 August 2023
" It's autoeurope's fault to book us in a predatory company. "
" Returned the car with no issues, just to notice that £1000 were charged to my card a few days later with no notice or motive. I have photos before and after of the car confirming no damage was caused. The car was parked in a private location the entire time, it was only used to go and return to the airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JAMES - 26 August 2023
" Autoeurope good. Avis bad. "
" The Avis staff at Malaga airport were unhelpful and surly. The car I was given (a Ford Kuga) was a class below the one I reserved (a Grandland). It was in very bad condition, covered in dents and marks, not all of them noted on the rental agreement. When I was driving back to the airport, I tried to fill up the car with petrol, only to find that the petrol cap was missing. I decided I couldn't risk filling the car up to full. I tried to explain this to the desk staff. It took about ten minutes. They eventually said they would waive any charges. Today I find an unexplained charge of £77 on my account. Overall, really poor experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by HENRY - 19 August 2023
" You have charged me twice for the rental!! "
" The counter staff give a very hard sell for the additional insurance which in this case cost three times the cost of the rental! I said I had insurance to cover the excess from an external provider but they carried on trying to get me to take the insurance - I had to be very direct to say no and get the car! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ISABELLA - 16 August 2023
" The only thing I was disappointed in was that the radio didn't work at all, it couldn't even be turned on. Other than that good value for money and would is again. "
" All very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 15 August 2023
" Clean new car, decent service "
" Parking very tight Not enough persons to record damage on collect "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 14 August 2023
" Very good experience from start to finish "
" Very good experience from start to finish "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SIMON - 13 August 2023
" The experience was not good at all. I did report straight away to auto Europe, person was very pleasant but was unable to do anything and said I need to take up with firefly on my return. Again they could have done more. "
" Car was damaged and firefly wouldn't make note of this, sold full cover without even given an option. Total con from staff, not good enough being part of Hertz "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PAUL - 11 August 2023
" Have used Auto Europe many times and will continue to do so as we've always got great deals. Will avoid Niza though next time. "
" As soon as I arrived the lady was pushing me to take their insurance - real pressure selling. Telling me that whilst I have insurance from Auto Europe, it wasn't theirs and any scratch, damage or breakdown would be my fault and I wasn't covered. They wanted to charge me £300. I refused and then they said I would get a basic car etc. she was really rude when I pushed back on the insurance. The car was great and the transport to and from the terminal was excellent - just a shame about the hard sell approach. Customer next to me was getting the same treatment "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DENIS - 11 August 2023
" Good service. Great car. "
" I was very surprised to be informed that I had to pay an extra fee because I was travelling across the border into Portugal. When I booked online this was not made clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 11 August 2023
" Easy to book and good price. "
" Friendly and helpful staff at pick up and drop off. Car was perfect for our needs and cost was very reasonable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 11 August 2023
" Very disappointed asking me to pay extra 70 euros for the car I originally booked "
" I booked a SUV they gave me a car with small luggage capacity. The cars has big dents and scratches "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ALAN - 10 August 2023
" Very, very slow at pick up of vehicle. "
" Very slow pick up procedure "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 10 August 2023
" Easy hire from start to finish "
" Smooth and easy collection and drop off and staff spot on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXIS - 09 August 2023
" I always use Auto Europe for rental and I will keep on doing so in the future. Excellent service. "
" I didn't enjoy having to use a shuttle ride as it made the check in and out procedure a lot longer than planned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RHYS - 09 August 2023
" The booking process with AutoEurope is always easy especially as you can change bookings to save money at any time up to a few days before collection. Would definitely consider this combination again. "
" Pick up and drop-off were very smooth and efficient, the counter staff did attempt to add a €250 insurance fee on top at pick up but was fine when I said this wasn't required. Hirers should be aware of this though. We had an engine problem with the first car and had to return it to the airport after 3 days but the changeover process was very smooth and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RICHARD - 05 August 2023
" Great "
" Excellent and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 03 August 2023
" Once use you again very poor what I would have thought was a simple request to amend booking "
" Requested to swap booking to my wife's name and between VIP cars and Firefly they could not sort this request out which meant I was not able to collect and use car at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by EMANUELE - 01 August 2023
" Nothing much to say, all perfect really! "
" Easy check in, excellent car - very good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CATHERINE - 31 July 2023
" Easy to choose and book and insurance is a good offer. I have concerns about the insurance cover having some gaps which I am attempting to resolve with your customer service team. "
" Vey simple and good vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TIM - 30 July 2023
" I specifically booked a car with airport terminal pick up, however this was not the case, we were lucky to be able to spot and flag down a mini bus with the rental name on the side as it was passing or we would have had no clue and left at the airport looking for the Centauro desk. It transpired the location/ site of the car was several KM away from the terminal, given that there was also a long wait to return to the airport as we had to wait for the drop off and minibus when we were returning. A long way from a terminal pick up as you described!! You simply lied. I will never trust Auto Europe for car hire again which I am sure you can appreciate. Try not deceiving people, if you say it is an airport pick up then have an airport pick up. enjoy the profit! "
" Drop off took a long time as we had to que up with those picking up cars were as we just wanted to go and this process should be separate and a lot quicker "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SERGIU - 27 July 2023
" good value for money "
" AMIDA -was great ! dedicated team member and very knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EDWARD - 26 July 2023
" Price was much cheaper than booking direct with hire company "
" Shuttle bus journey quick and efficient and car pick up and drop off was very easy and staff helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LESLIE - 26 July 2023
" Good price booking easy "
" Problems we had where rectified quickly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 25 July 2023
" As above. No rental took place due to attempts to get a further 1000 euros. "
" When we arrived at the rental desk, we are asked to pay over 1000 euros so no car was rented at all. We seek a refund of the rental money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by BRIAN - 23 July 2023
" Very good "
" All good bar a short wait for the car when we arrived "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 17 July 2023
" Easy, prompt, clean car, polite staff, all was good "
" The Firefly agent did offer me an upgrade for an extra charge per day, I booked a small car as I have private parking, do I was offered a better car, a little larger than I had booked. This was good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 17 July 2023
" Record car higher are better equipped with staff rather that a major player like hertz - no way professional in Malaga as they are in other countries. 1 staff member at peak time for flights. "
" Very staff walking around at drop-off points, but only one member of staff actually working for check-in and to check drop-offs. Small chip of 2 /4 mm considered damage where as every country had a policy for under a certain size normally 1euro coin. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ROBERT - 13 July 2023
" Easy booking from AE and great experience with Wiber. "
" Excellent service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HOWARD - 13 July 2023
" I am very UNSATISFIED with Auto Europe I paid you £400 when I got to Centauro I said I had already paid but they said you acted as a broker and I had to pay them an additional €517. This made a total of £845 for a 2 week car hire which is totally unacceptable. I would never reccomend Auto Europe to anyone!! "
" I had no problem with Centauro the car was adequate, clean an maintained. Next time I would book directly with them "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 12 July 2023
" Highly recommended "
" Every aspect excellent. Difficulty finding shuttle bus at arrivals but just walked instead "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EDWING - 12 July 2023
" Waiting for email from them, about the charges "
" Very good, but there is a charge on my credit card, that they said did not take it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRASER - 07 July 2023
" Sales rep was very friendly. Support during the time of the extra costs was minimal. I was simply advised to not be disagreeable with the rental company incase of them not releasing the car. After returning to the UK, Anna in the Lisbon office was very helpful in getting and investigation underway. I am hoping for a positive outcome and a retrun of fees. AE do need to make customers more aware of this clause relating to 4 months before credit card expiry after the rental period. It was a very unpleasant experience. "
" Having booked our holiday vehicle using the basic package, I was shocked when the car would not be released to me unless I paid an extra €378 the higher package thereby nearly doubling our rental costs. It was explained that may credit card did not have 4 months after the rental period before it expired. I felt unable to refuse as I was with my family and we needed to get to our accommodation. I believe this condition needs to be specifically drawn to the attention of the customer in order to avoid a nasty surprise when arriving in country. Anna from the Lisbon office is investigating on my behalf to see if this fee can be returned given that the vehicle was returned in good condition and in compliance with the terms of the rental "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by FOUAD - 06 July 2023
" See above. I will send attachments separately "
" All went well and very happy with car and treatment I got on collecting and drop off. BUT. I discovered that the car hire firm charged me £25/- for late return which is untrue. Please see attachment. Or separately in another email, I collected the car on 06 June at around 9pm and returned it around 2pm next day. I need reimbursement. Particularly when I received email on the 7th, from WIBER, telling me they reimbursed petrol charges and credit card reserves of €1,200/- Please instruct them to refund me the £25 they unfairly charged. This is terrible trick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VIJAY - 06 July 2023
" Very good company, car was very clean and very new. Checkin and drop off experience very smooth. Would certainly use them again. "
" Very good company, car was very clean and very new. Checkin and drop off experience very smooth. Would certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 01 July 2023
" As we had so many problems collecting our car I have no confidence in any car ordered through you "
" It was totally unorganized. We were sent to a second office for a car to be told it was still being cleaned after an hour we were given a different car. There were several other customers also waiting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by WARREN - 29 June 2023
" Very easy to collect car, pleasant staff. "
" Excellent service. The car provided was brand new and very high specification. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERROL - 27 June 2023
" They went out of their way to make sure we got to the airport on time after we arrived late "
" Good service. I would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROYSTON - 26 June 2023
" I've given a 5 as our dealings with you were straightforward, but our experience with Goldcar was a zero. "
" The experience at pick up was horrible, a really agressive staff member doing the hard sell on extra insurance and being belligerent and rude. The car was okay. Within 15 minutes of dropping the car we recieved two emails, one saying we'd been in an accident and needed to supply a police report (entirely false, we were too scared to use the car other than to drive to our accommodation and back, because of our experience at pick up) and the second a bill for over €250 worth of "damage" we'd caused to the car, again, entirely false. We'd taken our own photos and they are trying to charge us for damage that was already on the car AND documented by them. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by JULIE - 24 June 2023
" Everything bad you hear about goldcrest seems to ring true, I think you should drop them from you list of prividers "
" Sales person very very pushy ,tried time after time to get us to take out extra insurence . Arrived home with a bill of £58 no reason given, can only think it was a fuel scam aswe filled the car up before dropping off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOY - 22 June 2023
" Very smooth operation which didn't take up too much time "
" Very smooth operation which didn't take up much time "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOUGLAS - 21 June 2023
" Using autoeurope is easy and usually comparisons across various companies is clear. The problem is that some companies are unscrupulous and use other names eg key and go run by goldcar. "
" Operated by Goldcar and that's the problem. No paperwork supplied about condition of car. On return they don't want to inspect car and say that's ok. 20 mins later they send email saying insurance company has informed them that car has been involved in traffic accident and to complete a form detailing people involved and police report. This was just fabricated as there was no accident. Also included a form showing condition of car and saying I had verified this upon pickup ( not true). Showed five new damaged areas on three sides of the car (again totally made up). It's clear this is a tactic to get money out of customers or in this case their insurance company as I had taken out zero excess. God help anyone who had not done this and could be hit with a bill up to 1000€ and unable to fight it when they're back home. Bunch of crooks! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by STEPHEN - 20 June 2023
" All good "
" All good, only issue was not being able to accommodate me as a driver as I only had photograph of my DL. Yet once my son took over as main driver ask docs were still in my name. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 18 June 2023
" Full refund required for all hire car costs and my expenses due to car not existing having been given the car keys and the car was not anywhere in the car park at 01.50 in the morning.Staff had locked up and gone home . "
" Waiting from a call from Autoeurope to compensate me for the appalling service from Firefly "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 13 June 2023
" Good service as always "
" Probably the most trouble free car rnetal I have ever had in Spain. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JANET - 12 June 2023
" Happy with autoeurope previously and have used you services many times to rent cars in Switzerland France Italy and Spain. Not at all happy with the counter service at firefly and will never use them again. I don't think AutoEuropa should use firefly or should give a disclaimer warning specifically about the additional costs that will incurred with renting from them "
" Was given no option regarding additional excess insurance, told it was always taken at Malaga when I queried it. Think it was a ripoff. The staff member I was with gave no option to decline it, even consulted another of her colleagues who confirmed to me that the additional excess insurance with firefly had to be taken, even though I did not need or want it as already have indépendant annual cover for this. It more than doubled the cost of the rental. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TOM - 06 June 2023
" See point 3. "
" Clickrent seemed to be fine. My issue is that I believed I had paid extra through you to waive any excesses only to find a £4000 holding fee would be placed and then told by Clickrent to pay an additional £220 to reduce this. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by AMELIA - 06 June 2023
" We paid for an automatic car and did not get an automatic. While I appreciate this is more likely the fault of Goldcar than AutoEurope, I would not use AutoEurope again unless this is resolved to my satisfaction "
" Our Goldcar details are as follows: Contract number: 23005907 Matricula: 8347LWR We ordered and paid for an automatic car via Auto Europe. At the Goldcar desk on arrival at Malaga the receptionist confirmed the car was automatic. We had specifically paid extra for an automatic as we are not used to driving a manual and our holiday involved lots of driving on mountain roads. When we arrived at the car it was manual. By this point it was 11PM local time. We were travelling with two children and had spent a lot of time getting car seats. It was not practical to return to the desk in the terminal so we were stuck with the manual car. If we had known the car would be manual we would have gone with another provider. Can you please refund us for the car hire? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 05 June 2023
" No queue when I arrived, plus quick and polite service "
" Would use again. Car had only 5kms on thr clock and was perfect for 4 people and case's. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 04 June 2023
" Booking through Autoeurope was easy, as usual. "
" Main desk in airport was closed so had to queue for ages at the car park desk. Car was battered, unstable, no power and seemed to have a clutch problem having struggled to get out of a car park. It also stunk of wet dog. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ALISTAIR - 30 May 2023
" They are all at it: trying to rip customers off for insurance scares which I covered externally for 40 + euros as opposed to the 160 to 280 euros on offer as I signed up. But apart from that all good. "
" Will comment when I see whether the forced possession of 1300 euros gets returned as 1300 euros. Also they never really discussed the fuel policy ....they just charged me 18.20 euros for a very small amount of fuel. No discussion. No advice just a hit on my credit card and an invoice. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHARLES - 20 May 2023
" Better price and fair cost for excess insurance. "
" Very efficient and helpful pick up and return. Brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMMA - 18 May 2023
" See comments above. I have been billed for extra money even though I took out insurance. "
" I felt pressured by the staff on pick up to pay for extras. Pick up took a long time due to this. I checked the vehicle on pick up but it was dark in the parking area. The original photos were only emailed after I had returned the car, and therefore not confirmed by myself. Some of these photos are not of the car but of the staff member's feet. On return I was told I have damaged the vehicle but I haven't. I have now been billed extra money even though I took out insurance. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 14 May 2023
" Booking experience was great but please see comments about experience with Firefly. They were fine but the car was awful and felt incredibly dangerous. "
" Took a while queuing before served but very polite and experienced member of staff helped me. The car was practically brand new and in good condition inside and out. However, there is something seriously wrong with the car. It felt incredibly dangerous to drive. The hybrid gauge kept cutting in, making a terrible noise, and it kept accelerating even when foot was taken off the pedal. I had to use the brake constantly. It also felt like it was trying to control the steering. Gear transition also dreadful. Overall, a horrible driving experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by WILLIAM - 13 May 2023
" Auto Europe has always acted on my behalf within their contracts with car hire companies "
" Dollar/Hertz refused to accept the insurance document at pick up even when we showed them the Auto Europe confirmation. They insisted we take their insurance at a cost much higher than Auto Europe. As this occurred at 2350 on Sunday we had no alternative but to pay. The next day I attempted to contact Hertz by phone/online to cancel the insurance. It proved impossible to reach the airport office/Hertz Espana/Hertz Europe as their systems did not recognise the 'K' reservation number. Latterly I lodged a complaint via Resolver.co.uk. Hertz refused to deal with this until the rental was complete. On completion they replied that I used their insurance so we had to pay! If they do not accept to refund via the Resolver system it provides for a free of charge resolution under consumer law and/or the supplier's policies. Extremely poor customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MICHAL - 12 May 2023
" Auto-Europe is the best broker out there and will use it again. "
" I hired the car from Malaga airport for 1 week and spend most of the time in Tarifa, down South of Spain. It is a windy and dusty part of Spain so the car was covered in dust/sand when I returned it. Firefly decided to charge me £125 (including taxes) for in-depth car wash. This was my 7th trip to Tarifa and I rented from Firefly on 7 occasions always returning the car in a similar condition. I picked all the bottles/rubbish from the inside as well, simple hover would do the job to clean it out. I found it absurd the car needed an additional cleaning. I do not recommend this car hire company to anyone. Sorry, you have lost your loyal customer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 10 May 2023
" See above "
" Got hit for a €64 out of hours fee, the entire rental hall was full of people who we're delayed, this ended up greatly adding to my expense, was due to airline issues "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 09 May 2023
" Good prices and Great overall experience "
" Great, simple and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARETH - 09 May 2023
" I could. It find the office for collection as I assumed it was after baggage reclaim "
" Hi, I recently hired a Fiat 500 from Malaga Airport. Unfortunately I could not collect this car as I could not find the office. I went through and could not gain access back in to the terminal. I went back and forward to the drop off desc we're they told me to go back through but the airport staff would not let me in so I ended up giving up after an hour of searching. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ZIA - 08 May 2023
" Really positive experience this trip after a more negative one with another off airport company last time. firefly were contactable before my booking on the phone, we're happy to try and help and in person when I collected the car we're really speedy and helpful. "
" Staff were friendly very quick and efficient and overall would highly recommend and repeat hiring a car at the airport for the ease of this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 07 May 2023
" I need my double charge resolved. "
" There was a duplicate booking made - so i was charged twice - whist this was through Auto Europe the staff at the Hertz desk would not help us resolve the situation. I have still a double charge for the rental. I travel Regularly and want to resolve this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADAM - 06 May 2023
" It would help if cars had a manual enclosed or available for downloading as not all of them are exactly the same and it takes time to figure out which instrument or app does what. "
" Straightforward and quick. Used Niza before and was happy then too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 04 May 2023
" As above "
" The type of car we reserved wasn't available, so we had to take an alternative which wasn't really suitable. The drop off was difficult to locate and no clear instructions provided "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by KENNETH - 29 April 2023
" See above "
" Everything was smooth until we saw Goldcar had charged the fuel to my credit card instead of blocking the amount. When they refunded the transaction fee and exchange meant we got less back. Was very unhappy with this practice "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MELVIN - 28 April 2023
" Overall fine. "
" Would have been useful if directed where to get shuttle at airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 24 April 2023
" Pick up and drop off staff were helpful, efficient and friendly "
" Car was very clean inside and out with a few minor scuffs / scratches accurately recorded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by THOMAS - 22 April 2023
" Absolute rip off dishonest company. Will never use again. "
" Horrendous company to deal with. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CHRISTOPHER - 21 April 2023
" Found a great price, would use again "
" Super quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CLAUDIO - 14 April 2023
" Very good as always "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 14 April 2023
" As above "
" Efficient and comprehensive rental will definitely use again. I honestly can not fault. Visit Malaga 5/7 times a year and have used a variety of rental companies over the years. First time using Gold and easily the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERICO - 14 April 2023
" Reasonable prices and works well "
" No queues, great service, good car, clean. Shame the tank wasn't full. I find annoying to pick up/ deliver with half tank "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by REZA - 13 April 2023
" Satisfied "
" Had to wait longer for paperwork "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KY-LEIGH - 06 April 2023
" From booking to collecting and returning the car the process was so smooth and easy "
" Very professional, highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CAMPBELL - 06 April 2023
" Good economic option for smaller cars! "
" The one problem I had was technology. The car's AV system was programmed for Dutch speakers, so it took a while to work out how to convert it to my own language. Once done it was plain sailing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 04 April 2023
" All good apart from the comments above "
" Very happy with vehicle, but object to being told that the vehicle was not ready, but I could have one straight away if I upgraded and paid more. I refused and of course the vehicle was ready. This is just not necessary and would put me off using you again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 02 April 2023
" Great "
" Very good customer service that clearly provided add on details without undue pressure was much appreciated. Friendly. Christina was very pleasant. Making the excess payment with the amount clearly visible was very valuable. A very nice car provided. The experience overall felt like a relief compared to other services such as Goldcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 01 April 2023
" As above - all fine accept no emails as promised by Thrifty "
" Both on collection and drop off Thrifty staff member advised me that they would email the details if any damage to the car and my final receipt but on neither occasion did any email materialise "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 01 April 2023
" Great car. Mitsubishi hybrid "
" Quick and easy pickup "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TUNDE - 31 March 2023
" Highly recommend goldcar rental. Their deal suited me well. Thank you. "
" It is very easy and quick to use this service. Makes life happier. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by THOMAS - 31 March 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 23 March 2023
" I would like to have had some instructions about the features of the car before we left the airport. "
" We had a brand new car. The process at the airport was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 22 March 2023
" All ok "
" Clean, reliable car, pick up and drop off efficiently handled. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SYED - 15 March 2023
" Easy to book "
" Very relaxed and friendly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KATHY - 15 March 2023
" As above "
" I paid the extra insurance when I booked the car, when I went to pick the car up I had to pay 160 Euros extra, the agent said I had not paid, when I got home I checked and I had paid extra, I would not have paid the extra when I booked the car.. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TJERK - 14 March 2023
" Excellent rental "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLIN - 08 March 2023
" When we booked through Auto Europe we thought we had a good deal, turned out we paid loads extra for insurance which i had already purchased this end with Car hire excess, but Goldcar would not accept. "
" Firstly the guy at the Goldcar desk was unhelpful throughout the process, he refused to accept my wifes credit card even though it was the same account as mine. The car was not what we expected, and to make things worse it's performance was terrible, it needed a service badly "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by DAVID - 08 March 2023
" Helpful and efficient response to my enquiries about centauro "
" Pick up and drop off good. Service at counter rushed. Charged for damage I didn't do, old damage not labelled on sheet. Billing since hire not clear or correct "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by STEVEN - 06 March 2023
" Checking the car and signing off acceptance in a dark underground garage is unreasonable! "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CHRISTOPHER - 05 March 2023
" very smooth "
" As usual very good "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JUNE - 04 March 2023
" Everything went smoothly. Staff very helpful. "
" No problems. Hassle free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 02 March 2023
" It went well car was 7 seater but not a big as I expected "
" All ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DUNCAN - 01 March 2023
" 0 "
" 0 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 01 March 2023
" My experience suggests that Firefly is misleading customers by selling additional insurance without informing them. Reviews I have read since returning home mention similar experiences and indicate that the company refuses to refund customers when they raise this issue. If only I had read some of those reviews before collecting the car! "
" Five very satisfactory rentals with Firefly at Alicante airport had obviously lulled me into a false sense of security. My experience with Firefly at Malaga airport, however, was far from satisfactory. I booked a car for 28 days with Firefly Malaga via Auto Europe. After handing over my voucher at the Firefly desk I was asked to sign my rental agreement in several different places by the polite and seemingly very helpful member of staff. To be fair I didn't read the small print of the agreement in detail as I was focusing on where I needed to put my signature and I failed to notice the charge for "SCDWK". At no point did the member of staff explain that the agreement included insurance (which I didn't need). In fact he made no attempt to explain the agreement and insurance was not mentioned at all. It was not until I looked at my credit card transactions the day after returning the car that I realised I had been charged about £260 for the unwanted insurance. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HYWEL - 27 February 2023
" I highly recommend booking through Auto Europe "
" A great car, great price & easy to use! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 27 February 2023
" Comments as above. "
" After car was returned and inspected agent confirmed all ok and after we had left the Parking area came back with additional costs for alleged Damage which I do not agree was valid. Car was supplied with 4 damages listed and there was no additional damage during my Hire Period. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by DAVID - 25 February 2023
" Auto Europe provide a range of good quotes from different providers. "
" A reliable car rental provider! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES DOMINIC - 20 February 2023
" As above "
" Was charged for gps, ski rack, and airport surcharge. Airport surcharge was supposed to be paid for with you, abd there was no gps or ski rack. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANDREW - 17 February 2023
" It was fine up to my contact at Niza when returning the car "
" I feel that I have been ripped off by Niza as they have charged me £104 for a stone chip damage to the car which was less than 2mm and I believe should be fair wear and tear as this could have happened at any time and was not directly caused by me. I pointed out to their representative this and started I was not happy to be held responsible for any damage. He said the damage would be reviewed by his boss and they would let me know. I have not received any communication but the money has been taken from my credit card account. I would ask that you take this up with Niza and secure a refund. Even if with their small print terms that something has to be paid. £100 plus is too expensive to repair such a small stone chip which would only require 2 dabs of paint to fix. I await your comments. Kind regards Andy Smith "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ROBIN - 16 February 2023
" We were helped by staff from Gold-car, but there was noting in your paperwork to say we had booked with them. All very confusing and exasperating after a flight. "
" Auto Europe does not appear anywhere at the airport. You lied when you said there was an office next to Gold-car. There are two machines and one does not work if you book an automatic car. You do not say that you are part of Gold-car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SR - 16 February 2023
" always number 1 for service and price....I never use anybody else...Thanks "
" first class service at the desk...great car too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 16 February 2023
" I always use Autoeurope when travelling abroad "
" Vet smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 15 February 2023
" always use auto Europe . the best "
" excellant service from start to finish also very friendly . will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 15 February 2023
" Airport pick-up was not very good. "
" We had to wait 30 mins for Airport pickup but everything else went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEALE - 14 February 2023
" Auto Europe offer good prices and a very efficient service. I've used them a number of times and will continue to do so. "
" The car was very old and in very poor condition. Every panel, including the roof was damaged in some way. The Condition report was somewhat accurate but I took pictures all the same and there was no quibbling on return. Internally the car was ok but smelly and not particularly clean inside or out. I was very surprised that this car is still being rented out to be honest. It did drive ok although developed a worrying screech towards the end of the rental period. Worst car I have ever rented! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ABDELAZIZ - 12 February 2023
" I always use autoeurope car hires. Very easy to find a good company car Excellent service and great prices. Thank you "
" Excellent customer service and excellent cars Very near the airport terminal and great prices. Very trustworthy and reliable service Thank you NIZA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 12 February 2023
" Website makes it possible to check who you are hiring from as some car hire firms must be avoided at all costs. "
" Straight forward pick up. Tried to sell me insurance upgrade but accepted that I had my own. Open air car park made it easy to check condition of vehicle which was . almost new. Drop off straight forward no nasty surprises.Pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEREK - 03 February 2023
" ???will not be renting a car from click car it just scam my total taken from my deposit 910e??? "
" when we returned the car the person pointed out very small dents in the roof of the car as i am only 1m 65cm it was not possible for me to see the top of the car; so when i pick up the car were the dents all ready there??? .we had the car 3weeks .we had very bad storm rain hailstones &lighting so was this down to me or GOD?? but have taken 500e from my deposit of 2000e "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MARTYN - 30 January 2023
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BERNARD - 30 January 2023
" Not a good start to the hire , will not use hertz again with the extras to expensive "
" When we picked up the car I felt that the staff member was far to pushy for me to upgrade to a far bigger car than I wanted he did not listen to what wanted "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PREETHI - 29 January 2023
" Really good experience with Niza cars. Sometimes the car hire companies at Malaga airport can be dodgy so you do have to be wary! "
" I asked for a small car, was able to choose Renault Clio and it suited me fine. The only downside is they block off €1,300 from your credit card if you don't take out insurance with them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 29 January 2023
" See above!! "
" Smooth easy return of first car and easy collection of second. Couldn't be happier! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAME - 28 January 2023
" I only use Auto Europe when looking for a suitable vehicle abroad and have had excellent service both in locating and ordering one and any questions have always been answered quickly "
" Although the car was different from the Audi I had ordered the BMW was an excellent anlter and in some ways better as I already own one. Transfer from the Airport to Niza cars was quick with the premises to collect the car from only approx 10mins away and the process at the handing over stage went very well!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JOSEPH - 27 January 2023
" Excellent "
" Top class service. Friendly staff. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 26 January 2023
" We've used Auto - Europe before however not for a long time as have preferred Avis due to a bad experience in the past with firefly & Goldcar therefore steered clear of third party rental companies...however thought we'd try them again as not too happy with Avis prices on this occasion and can honestly say it was all extremely easy and the price was excellent, therefore on our next trip we wouldn't consider anyone else other than Niza - Auto Europe "
" Fantastic service - Lovely people at the office and on the bus to and from airport...Great upgrade paid extra but without any hard selling from the Girls in office...We've hired cars from many different providers in lots of different countries and therefore can make a fair observation of service...This was definitely very high in the ratings and will be using them for sure on our next trip to Malaga "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARY - 13 January 2023
" Anna on customer services was great, no false promises, fast responses and I am sure she helped resolve my issue with firefly. Hopefully hertz will address bad practices at firefly but it would make me think twice in future. "
" Issues with mischarged for unwanted insurance. I was finally resolved but a week after the holiday and with help from Anna at autoeurope customer services. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 08 January 2023
" Standard. "
" Returned car in perfect condition with full tank. Got a charge on my card with no correspondence as to why. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by DAVID - 30 December 2022
" We would like our refund "
" We are waiting for our refund. They didn't have an available car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by RICHARD - 26 December 2022
" Overall ok nothing superb similar to all other rental companies in malaga "
" Minibus wasnt large so had to wait for driver to drop off 2 previous groups to rental desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by STEVEN - 25 December 2022
" I always use AE as they usually have cheap deals. "
" The only slight negative was the experience at the reception at the airport. I thought the guy was a bit abrupt and of course wanted to sell the added insurance which I didn't need. Otherwise all good. Brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REGINALD - 14 December 2022
" SEE ABOVE "
" SMOOTH EXPERIENCE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 06 December 2022
" Overall good "
" Service good. Car windscreen dirty inside and mediocre wipers "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVID - 04 December 2022
" Auto Europe have always been a good company to use as a rental broker and continue to be so! "
" Collecting was fine but returning was more stressful. Staff seemed disinterested and under some pressureAuto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 01 December 2022
" Great price,have already recommended to friend "
" Easy checkin and return, car very clean and staff very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 30 November 2022
" Always get good deals from AE "
" When checking over the vehicles, before taking them out, the vehicles are too closely spaced together and the area is not very well lit. This makes it very difficult to take photos/videos of the car prior to driving out. Other than that, Niza are very good to deal with and godd value for money. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SHAUN - 27 November 2022
" Not great.....as above.. "
" Inter rent is part of gold car, car hire. Internet based so should be more cost effective than gold car but wasn't. Completed everything on line but still had to pay more due to the fact the and go service wasn't working. Not a great experience. more competitive "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by COLEMAN - 25 November 2022
" Your computer messed up my booking and you stole my money. Not at all happy. "
" Your stupid computer booked a car for November, not February 2023. Thank you for letting me know that somehow the dates reset on your reservation program and you stole my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by RICHARD - 25 November 2022
" On arrival at Niza we were told that the "full insurance" that we paid with auto Europe doesn't actually cover anything so we had to take out the insurance with Niza. Not impressed at having to pay two lots of insurance so I won't be going with autoeurope again. "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RAYMOND - 24 November 2022
" Very poor experience, please advise me "
" When I returned the car, was told everything perfecto. When I returned to UK received an email saying there was damage to the front bumper and a charge of €100.57 which would be taken from my creditcard. Absolutely disgusted, I was told everything was perfect "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by WILLIAM - 23 November 2022
" Rating given based on the need for interrent to repay full fuel deposit "
" Car was fine. I was charged £156 for a full tank of fuel, to be refunded on return. I returned the car with a full tanknof fuel, and only £133 was redunded to my credit card. I would like the difference to be paid. Please arrange this "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 19 November 2022
" See above. Very disappointed and won't book again. "
" I have been overcharged and continue to wait for a response to my complaint. I also hoped to extend the hire by a few hours but was told the only way to do so was to take the car back and ask them. This is ridiculous. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANTONIO - 12 November 2022
" Simply terrible all round "
" Terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by JOHN - 06 November 2022
" I always recommend Autoeurope, not only for competitive prices and convenience, but also because, when I had an issue before with NIZA (delay in return of a deposit), Autoeurope intervened and I then received the deposit almost immediately. "
" I have always been very happy with AutoEurope and mainly satisfied with NIZA. However, after many satisfactory rentals with NIZA, in recent years, when I returned the car this time, they pointed out a tiny (1mm or less) chip on the windscreen. I think it was unlikely to be caused when I drove it (around 80kms only). But they are charging me €200 for this damage. I am not happy about this and have appealed to NIZA, on the basis that I am a loyal and very regular customer. If they still charge me, I would be unlikely to ever use NIZA again. I would not mind, of course, paying for damage that I caused or even that another driver or passerby caused. But a tiny chip is surely "wear and tear". Next they will charge for tyres being slightly more worn that they were at pickup time. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SULTAN HASSANALI - 05 November 2022
" Auto Europe must accept responsibility in not checking with their suppliers as to where to collect the car - basic Car Rental procedure 1 would hope - so very poor service and made for a poor start to holidays after the flight. "
" The worst service possible. All communication indicated including paperwork that Interrent was at Airport Ground Floor 0 ( photos to prove) Searched all over and also sign posts indicating Floor 0 but no Interrent. Airport Info were clueless where Interrent was . We wasted close to 2 hours before someone at Dropoff said go to Goldcar Level -1 ( missed our friends get together ! At Goldcar we were told that they have mentioned numerous occasions to Auto Europe that collection is -1 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANTHONY - 05 November 2022
" I always use Auto Europe, i have tried using other sites but Auto Europe is the cheapest 100% of the time "
" Very hard to find the parking garage for pick up and car was the very basic model but price was amazing. I left a very expensive pair of sunglasses in the car and by the time i went back the cleaner had handed them in and i was able to get them back immediately. What great service! In fact, all the staff were so good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 04 November 2022
" I was a fan but I have had a bad experience. Have messaged customer service and the support is absolutely rubbish. I now realise when things go as planned everything is OK but if not the support is rubbish. "
" They were OK. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CLIVE - 04 November 2022
" Auto Europe were great at every step of the way. I contacted a gentleman a couple of days before we left the UK and he was more than helpful, and the gentleman that I spoke to from Malaga was the only friendly voice I heard during the car hire debacle. Top marks for Auto Europe, but I wonder what it would have been like with another car hire company, perhaps all the Malaga car hire companies are like Niza?? "
" We have not hired a car at Malaga airport for over ten years, having been on all inclusive packages in the interim, so were a bit 'rusty' and therefore not 'street wise'. The woman at Niza asked for €1,500 deposit that we were expecting, but then demanded a payment of €147. I said that I had paid £144.86 to Auto Europe, she replied that she didn't care about that, the £144.86 was nothing to do with her she wanted €147, she even wrote it on the back of my paperwork. We were by this time getting rather frustrated and upset, so I called Auto Europe and had a very nice gentleman who explained that we did not need to pay this, however, the woman insisted we did, refused to speak to the gentleman from Auto Europe, and just argued - then all of a sudden she said that she had not asked us to pay the €147 and had just been explaining! - Explaining what? This put a dampener on the whole of our holiday, she was so rude, threatening to take all our deposit if there was a scratch on the car, I was so nervous about driving the damn thing, I drive 10-20 year old cars in the UK, but this thing was so modern that I hadn't a clue how to even start it. No handover with explanations of what did what. We eventually found a start button and proceeded to leave the depot. Never again!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 03 November 2022
" You attracted me with a free seat but I had to pay so I feel you misled me it's not a fit way to gain customer support if you use these tactics you will achieve a negative and clickrent said I do not need auto Europe another negative they say deal direct "
" I rented from you as your intro add offered a free child seat but you sent me a voucher booking a seat but I had to pay click rent for a dirty seat this was scandalous as you booked it and I paid without option of any other seat "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by GEORGE - 02 November 2022
" Same as above "
" Overall the experience was good the only thing was that they always try to get to take their insurance which if I had would have cost about 300.00 euros i can insure by car for a year for that "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ALEXIS - 02 November 2022
" I trust Auto Europe will share my comment with Hertz to all members... "
" They charged a 16,5 EUR fuel service charge + 4,64 EUR VAT for 2,75 litres that were missing in the tank. Never had this type of surprise with Hertz but now know where to "not" go next time, even though i am a Hetz Gold client... "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEFAN - 02 November 2022
" I haven't had a good experience because I had to pay another 212 euros on top of the 172 pounds paid to Auto Europe and I wouldn't recommend to anyone else. "
" After paying a fortune to auto Europe I have been asked to update the car for only 6 euros per day and I have politely refused. I have been verbal forced to take their insurance because the < puncture and other repairs are very expensive > and despite the fact that I showed him that I have an insurance with Auto Europe.I was afraid that they will charge me when I'm returning the car for a non existent or old scratch. I'm still afraid and I'm waiting for the petrol deposit to be cleared despite the fact that I have all the receipts and I took a picture of the board when I have dropped the car. Beeing nigh I had to drop the car's keys into a letter box without any checks. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by NICHOLAS - 01 November 2022
" Never any issues when using Autoeurope "
" I was advised by the counter staff that I needed roadside assistance which I rejected and said no to but then I got charged for it anyway.. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAULO - 01 November 2022
" Was a good experience without accidents... recommend taken extra insurance to cover car glass and wheels, some European countries charge an arm and a leg for a little dent in windscreen and a little dent side doors when people not careful in car parks.... "
" Good bus service pick up and drop off...helpful staff, good car condition. Took extra insurance to cover car glass and wheel's... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEAN - 31 October 2022
" Simple, no hassle and did what it needed "
" Straight forward with a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARETH - 31 October 2022
" Autoeurope are my go to for car rental worldwide. Always competitive, good admin and no fuss with using their vouchers. "
" Excellent price vehicle from Dollar in Malaga. Quick and efficient counter staff on collection - no hard sell but a good value upgrade of vehicle was offered. Nice car including sat nav ideal for my needs. Return easy to and final invoice sent within minutes to confirm receipt and final charges. Good experience and good value - well done auto Europe once again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 28 October 2022
" Good as usual "
" Good but required photos to be taken all around car on check out which they referred to on check in so good phone camera required at both ends of rental Check in was abit impersonal check out good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 25 October 2022
" See above. Hiring a car on holiday should be a pleasurable experience. An £111 for two booster sets is robbery. "
" When we arrived at Malaga airport it was not clear where to go or get the shuttle bus. When we did find the the area for the shuttle bus, there was not sign, no orderly queue, just a literal fight to get on the bus. We waited an hour with a 6 and 8 year old, and in the end we had to force ourselves onto a bus other wise we would have waited for ever. It is a disgrace. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by HOWARD - 23 October 2022
" Trouble free hire c "
" Clean car with pick up location within airport. Price competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BERNARD - 22 October 2022
" Auto Europe provided its usual good and expected service. "
" On this occasion, Sixt provided a good serviced marred by a couple of bad point: 1) the vehicle initially collected had a large number of bodywork blemishes, and 2) Sixt requested that the vehicle was changed to a different vehicle. Although the company arranged the swap over at their own cost, it forced us to reorganize an already busy diary events diary. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by WILLIAM - 22 October 2022
" No problems "
" Good. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 21 October 2022
" Although the car was in good condition, the process of obtaining the correct level of insurance was made more difficult by booking through holiday extras, together with the effort required to collect the car. The car itself was not well prepared, having a TPMS alarm that should have been sorted out before I collected it. "
" We were made to wait a long time whilst all of the 4 operatives were either on the phone or wandering around the garage. I felt that the receptionist was trying to find something wrong with the returned vehicle even to the point of taking photos of insect marks on the paintwork. This made me distrustful of returning to Niza in the future. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MIGUEL - 21 October 2022
" all ok "
" everything fine staff first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JASON - 21 October 2022
" Awful. Hertz have wrongfully charged me and won't reply to emails or calls "
" Hertz have charged for repairs I didn't cause and theyre avoiding my emails and calls. Very suspicious activity "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by KEVIN - 20 October 2022
" Will definitely use again "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILLIP - 19 October 2022
" See above "
" Part of Goldcars. The instructions said Level Zero was actually down the stairs -1. Only a very small sign for Internet. Paperwork showing markings on car was difficult to read and just a series of crosses on the car. So I had it checked on collection within h took time. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by VALERIE - 18 October 2022
" See above "
" On arrival there was no car available as described and we were offered a saloon vehicle which was unsuitable for the disabled passenger. I had to pay a further 150 Euro to change - a lot of cars had been sold off at the end of the summer. My rental was over £1k and I would commend the counter staff at the garage area who tried their best. I also had a puncture (nail in tyre) and hertz arranged RACE to come and resolve quickly. Disappointing on arrival that there were no cars as described or those without extensive damage. We were happy with the car after a long drawn out wait and process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LINDA - 18 October 2022
" Bad "
" My flight was delayed.due in at 9pm I was told after 10pm there would be 40 euros to pay. I picked up the car at 10.30pm - felt very pressured to take out extra cover for 126 euros because they said they would waive the 40 euros if I took the insurance. I have previously always picked zero excess which should mean just that but now does not - I noticed the Spanish men picking up their hire car were not pressured as I was (a woman) it was hard not to take the cover as they were going to block I think 1200 euros on my credit card. And it seems I didn't have full cover even though I paid for this with autos Europe. Then given a hybrid petrol and electric car. It was late nearing 11pm - had no help at all with the dashboard which I was not familiar with. Everything in Spanish - surely this could be changed by Niza for a loyal customer who comes year after year for over 40 years. The fuel - this must not have been checked - take full and return full? That's a joke. I didn't use the car this time as our resort was walking distance to everything so only used for getting from and to airport. It's no more than 30/40 miles to elviria and back to airport - had to put 32 euros fuel to fill? On a hybrid car? It cannot have been anywhere near full on pick up. So it cost over 300 euros for the car for a week - niza have gone from strength to strength with the latest cars etc but this is at the expense of customer service and satisfaction. Sadly I'll be trying another provider next time. I said I had my own extra policy cover (which I shouldn't need as this was zero excess but it was a hard sell until I gave in as I was tired wanted to get to bed and just wanted to get out of there and start my holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by TREVOR - 17 October 2022
" Fulfilled my expectations throughout "
" Complete service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 12 October 2022
" Will definitely consider Niza Car Hire next time in Malaga "
" Polite and efficient service - car drop off very quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 10 October 2022
" Usual issue free booking "
" Mostly good - bit of lack of signage on return procedures, particularly depositing car park ticket with keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 07 October 2022
" Auto-Europe continue to be my first choice blth in Europe and the USA. "
" Very straightforward with no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NINA - 06 October 2022
" Our flight was late so we came in late. Still within the 3 hour limit for our car. We were 15 min late because we waited for shuttle to Niza. At counter they said they would charge as an extra 70 euros for being late. Our rental was already 90 euros. Even if we were late, we already paid for the car that day so why even charge? We left the Niza rental office and went to rent a car at Europcar. We felt that Niza was not honest and worried about renting with them. Very unfriendly organisation. "
" Our flight was late so we came in late. Still within the 3 hour limit for our car. We were 15 min late because we waited for shuttle to Niza. At counter they said they would charge as an extra 70 euros for being late. Our rental was already 90 euros. Even if we were late, we already paid for the car that day so why even charge? We left the Niza rental office and went to rent a car at Europcar. We felt that Niza was not honest and worried about renting with them. Very unfriendly organisation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by RADOMIR - 05 October 2022
" Need to choose your partners more carefully "
" Very stressful pick up and drop off process. Poor customer service deliberately designed to catch customers in order to charge them extra money for alleged vehicle damage. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by IAN - 04 October 2022
" Overall good. The 'full tank' of petrol wasn't full. "
" Generally positive but whilst saving some time the quick pre-registration sacrifices human contact and explanation. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PHILIP - 03 October 2022
" I have submitted an excess claim to the relevant department but have to say that Auto Europe should investigate the fact that the fact that the cover offered was treated with disdain, certainly by the man employed at Niza on the evening of September 8th "
" Having used Niza, via Auto Europe, many times in the past 15 years I was truly astonished at the manner I was treated. I was virtually told I should have booked with them direct and taken out their insurance. The excess cover I had taken out via AE was totally rubbished and as I had arrived late the man just wanted to lock up and turn the lights out whilst I was looking around the vehicle. Upon returning the lady went around the vehicle with a strong light and accused me of causing 3 lots of damage to different areas of the vehicle, two of which I doubt I'd have spotted to have taken photographs of upon collection. I definitely got the impression I was paying for someone else's damage previous! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MARCUS - 03 October 2022
" Nothing more to add "
" Everything went perfectly hence all 10's! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RUSSELL - 02 October 2022
" See above. Some confusion as to who was actually supplying the vehicle, and with the vehicle itself. "
" Pretty good, but some confusion as the vehicle was actually supplied by Avis which was unexpected, leading to them asking why we weren't using the Avis app for a car rented from Budget- really no idea how they expected that. A few issues with cleanliness, and with finding the drop off point as the signage was deficient. Also problems working out how to set the display language to English. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by TONY - 02 October 2022
" Would not use again. Scammed into paying for a wheel damage.. "
" I have been scammed into paying for wheel damage I never caused ..now raising a dispute with master card over your charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 02 October 2022
" Very disappointed with the rental company "
" Absolutely dreadful. Tried yo automatically sell insurance without informing me and add it on. Lies told about using own insurance. Apparently this will not be valid any longer 1st Oct 2022 plus. In the case of damage told would be charged 40E per day for between 4 and 30 days car is out of use for repair. Also believe this to be a lie. Extremely hard and aggressive sales technique that were fully DISHONEST. Full tank returned. They refused to inspect car and subsequently took and issued a fuel penalty notice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by CHARLES - 01 October 2022
" Very Efficient Pick-up & Drop-off Friendly and helpful staff. "
" Very Efficient pick-up & Drop-off Gave me a wider choice of car than expected Only issue was mine, not checking the car fully before I left - Oil Change Due & 1 rear Seat Belt had an issue They probably would have swopped the car if I had noticed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAMIAN - 28 September 2022
" I paid extra insurance when booking believing this included everything. I would have been better off getting the vehicle with no insurance as I had to pay 90 euros to Niza for full insurance. I was mis-lead on the website and will book direct with Niza next time. Very disappointed!! "
" Niza were very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOUGLAS - 27 September 2022
" As above "
" Excellent service. Fast transfer. Lovely car. Would definitely use Niza again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 27 September 2022
" I think Auto Europe should of made it very clear that Interrent did not accept paper licences or UK picture card licences, only International picture card licences. I accept this is in the T&Cs you sent with the voucher but as these conditions are not law just specific to Interrent and not all hire companies, their requirement should be strongly highlighted. Second, you will provide no refund, even a partial refund. As you have not paid Interent, as they do not have the voucher (and I don't have the car), I would have thought a partial refund would have been in order taking into account your element of the original fee for the rental. Again, appreciate the T&Cs allow you to not pay any refund but in the circumstances? "
" Interrent would not rent the car to me with the voucher because I did not have an international picture card driving licence. They said this was a law in Spain. As I went down the corridor and rented from SIXT using my paper licence this was apparently not the case and just their terms and conditions. They could have been more helpful and directed me to SIXT rather than lied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MICHELLE - 27 September 2022
" Efficient, friendly, straightforward! Thx. "
" The lady that provided us with the car was so lovely. So helpful. Did a really good job. I was very impressed. The man that checked car in was also very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ANDREW - 25 September 2022
" The fact I had to pay more on top of my voucher was very disappointing "
" Not the car advertised and booked and had to pay for an upgrade to get similar "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by LESLIE - 25 September 2022
" Good. I'll certainly use Auto Europe and specific Avis next time. "
" Short staffed and having system issues so pick up and drop off was more complex that it might otherwise have been. Overall, I'm happy - the car was good, clean and fuel efficient. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RASIT - 23 September 2022
" Unfriendly and aggressive staff. Everybody in the que had problems with them. We had to spent 45 minutes to find the car which was not at the right spot. It was at the different floor and completely different area. "
" Terrible intimidating counter staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SONIA - 23 September 2022
" Excellent - very easy booking and good customer support whilst abroad "
" Overall very good - lovely car and relatively uncomplicated pick-up at airport "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 20 September 2022
" Great prices from Autoeurope and quick/easy to search "
" Quick efficient and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by FERGUS - 20 September 2022
" Not the normal arguments about what cover is required/included. They took the stree out of vehicle hire "
" One of the best experiences I've had at a car hire provider. They explained the insurance cover and I selected what I wanted. I got the car I booked. Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTONY - 20 September 2022
" Easy and hassle free booking and fully comprehensive insurance. Great price comparison and booking process. "
" Really great drop off and no fuss return. Counter service was good but car collection was not ready on arrival that held up collection for 30 minutes. Car was excellent and drove well. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by STEVEN - 19 September 2022
" Quick service to and from airport. Staff friendly and helpful "
" Very good pick up service. Efficient staff in the Office. Car good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RICHARD - 17 September 2022
" Perfecto!! "
" As usual No Problems with any aspect of the Rental. Collection and Drop Off all 10/10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 14 September 2022
" Excellent service. Pick up point at Malaga Airport easy to find by turning left out of Arrivals and waiting for mini bus "
" None "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LAUREN - 13 September 2022
" Awful, never again "
" Complete con artists, thieving off honest people "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ALAN - 13 September 2022
" very good experience overall "
" It was a very good experience overall "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MARTON - 12 September 2022
" Good Morning, I rented a car on the 3 September and paid a deposit of £133. I was told I will get this money back. Can you tell me when will it arrive? Thank You Auto Europe Voucher #5338166 CLICKRENT #893140 PICK UP CLICKRENT Sep 03, 2022 - 16:00 MALAGA AIRPORT AV. DEL COMANDANTE GARCIA MORATO, 24 - SHUTTLE SERVICE CALL UPON ARRIVAL FOR SHUTTLE - MALAGA, ES 34 971 730 696 DROP OFF CLICKRENT Sep 09, 2022 - 17:00 MALAGA AIRPORT AV. DEL COMANDANTE GARCIA MORATO, 24 - SHUTTLE SERVICE CALL UPON ARRIVAL FOR SHUTTLE - MALAGA, ES 34 971 730 696 "
" Everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 10 September 2022
" comprehensively very good. "
" Car had multiple little dents as well as a dirty upholstery. Not all of these damages were listed at the time of pick up. On the other hand none of these were highlighted as being of my responsibility a the time of drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PAULA - 07 September 2022
" See above "
" The staff were rude at collection and ignored me for 45 mins A deposit of £280 was taken and I was told it would be refunded in full open return of a full petrol tank. It was and I only got £90 refunded. I have raised a complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAVID - 05 September 2022
" All went smoothly. We were on time - have no idea what would have happened if we had been delayed. "
" All went smoothly. We were on time - have no idea what would have happened if we had been delayed. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARC - 04 September 2022
" Website worked well "
" Car was great and the service was excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 31 August 2022
" Customer service was appalling and offered no help at all. "
" I have issued a request for a refund as the office was closed on our arrival. We had given flight number and called ahead from UK to advise of a short delay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by GEORGE - 29 August 2022
" The collection and return was quick and straightforward. "
" The booking was 'full to full' but the car was not full and I was requested to bring it back with the same amount of fuel, which is always difficult to do. There was a lot of sales pressure to take out extra insurance packages. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SCOT - 28 August 2022
" Pre paid insurance needs to be verified with hirer before purchase or you end up paying for two lots of insurance like I did "
" Make sure you understand the insurance options before booking. Niza stated pre purchased insurance was not valid and this is confusing "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 25 August 2022
" Efficient and easy process "
" Great drop off system "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ROGER - 25 August 2022
" I used to use Auto Europe a lot, and had every confidence. This has shaken it. "
" Staff member was aggressive and bullying, swearing that I did not have full damage waiver and insisting that I should buy theirs. There were other arguments in progress at the counter between staff and irate customers. We had been up since 2.a.m. and I was so exhausted I gave in and paid up. Staff member wrote the wrong bay number in the documents, we spent ages locating the car. Car was good but dirty windscreen inside. No return instructions on the paperwork which led to confusion. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MARTIN - 24 August 2022
" Poor signposting for Interrent at Malaga. "
" Poor signposting for Inter rent at Malaga. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DERREN - 24 August 2022
" Please see above. "
" All good. Check in was quick. On return the car was checked in front of me and given the "thumbs up" I received a full refund within 3 days of returning home. I highly recommend. The only downside is they advertise that they are at the airport, when they are actually a short courtesy bus away. But, thats a small detail. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 23 August 2022
" On collection of our car we were essentially told by Goldcar the basic and extra car insurance sold by yourselves at the time of arranging wasn't of any value and subsequently we had to either buy their comprehensive insurance €220 or block €1600 on our card to act as a deposit for any damage whether our fault or not.Essentially you have mis sold your product to include basic insurance plus we bought additional protection all worthless and not recognised by your associate as sufficient cover .I would like to hear back from you on this matter as our hire ended up being £200 more expensive than advertised.I am considering contacting Trading Standards regarding this issue but would like to hear what you have to say on this matter. "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEREK JAMES - 23 August 2022
" I changed my booking several times online as the rental price of the vehicle decreased over time. This was very easy to do and avoided having to cancel the original booking. The member prices offered by Auto Europe are very competitive. I have already recommended Auto Europe to some friends. "
" I was offered a Skoda Octavia and commented to the counter staff that I booked an SUV. There were none available. A few minutes later a key for a returned vehicle turned up. The counter staff checked with their manager and gave me an Opel Mokka. I was pleasantly surprised that no offer of additional insurance (which I did not need) was made. Vehicle was in good condition, however did not have a full tank of fuel. I returned it with ~100km more fuel than when it had when picked up. Drop off only required key to be placed in a key box which saved time. Only scored 7 for recommendation as I may have been very fortunate with this booking (i.e. higher vehicle class SUV was provided). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PAUL - 22 August 2022
" See all my above notes. Never using you again. "
" When i booked through auto europe online it looked as though "damage and theft protection" was included. Only until we where at gold card desk that they told us we had to pay an extra 262.50 EURO for their "Super Relax" AND "Mega Relax" insurance add on, otherwise i would be forced to give them £1,100 as a deposit which she rudely told me i would not get back for 1 month after giving them the car back!!!! On top of this, they forced me to pay an further 148.00 EURO for the fuel. So a total extra of 465 EURO had to be paid (including taxes) for all of the above!!! The way your Auto Europe website showed it was the £392.18 pounds i paid to you included the full tank of fuel and the insurance. I will never use Auto Europe again or Goldcar... because you are missleading and they are abbusive aggressive and rude and you are all a rip off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MONICA - 21 August 2022
" I will definitely use and recommend Auto Europe on future trips "
" Theu were really professional, explaining everything. The car was in great condition and everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERICA - 21 August 2022
" Take money from you "
" Take money from you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by TERENCE - 18 August 2022
" would use again "
" Very good, car was nearly new only 1500km on clock. easy pick up and drop off at airport. price was fantastic considering it was fully insured. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GAVIN - 16 August 2022
" I have been using Autoeurope for many years and have recommended them to friends and colleagues, after this experience I am not sure. I booked the full insurance package with AutoEurope and I still had to pay an additional £300 for Insurance with Goldcar/Interrent or I would have needed to pay a deposit of £1400, not a good experience. "
" There was a large queue at Goldcar/Interrent which had a ticket system that wasn't obvious so after some time waiting we realised that we needed to get a ticket for the queue. The car I had ordered wasn't available and I was given a VW T-ROC which isn't the same or equivalent of the car that was booked. I was asked if I would take a manual even though I had booked an Automatic. I had to wait for an hour before I eventually got a car. I won't be booking with Goldcar/Interrent ever again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ADRIAN - 15 August 2022
" Hidden charges of insurance when arriving at desk "
" Hidden charges of insurance when arriving at desk "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MATTHEW - 15 August 2022
" A good holiday experience "
" Hard sell of extras not good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 14 August 2022
" Please see above comments and I will be contacting them to see why this has happened. Absolutely disgraceful. "
" The car rental was going okay until I arrived back in the Uk to find out that my credit card had been debited an extra £300 for an unknown reason. I understand that you put a deposit down when you start the rental process but to be not refunded the whole amount is disgraceful, especially when I have followed all of the necessary steps. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ANGELA - 10 August 2022
" I have been using Autoeurope for in excess of 15 years and find them excellent in terms of competitive pricing and occasional offers for free 2nd drivers "
" Excellent collection and return service however a bit disappointed with condition of car. Back seat stained and car a bit bashed about with 95000 miles on clock - didnt feel confident of it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by NEIL - 08 August 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 08 August 2022
" See above "
" Car pick up is confusing. You must first get a ticket from a machine to get a place in the queue to see a person but its not clear at all. Then the lady tried to get me to pay €205 for something to do with risk of losing €1400 deposit! I told her and showed her I had purchased the additional cover but she just seemed annoyed at me. When we eventually got the car it had scratches, marks and scuffs all over it. My son took 50 or so photos before we got in it which proved invaluable as at drop off the guy tried to blame us for some damage. The diagram we were given with 'X' s showing existing damage was ambiguous. There was so many minor dinks in some areas one 'X' wasn't adequate. It wasn't a friendly experience at all. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by WILLIAM - 08 August 2022
" Good experience overall. Two negative feedback points would be 1. Making it clearer to customers what charges can be expected on pick-up, and 2. there was nobody at the car pick-up who could help fit the child seat that I had ordered. "
" Good experience overall. Two negative feedback points would be 1. Making it clearer to customers what charges can be expected on pick-up, and 2. there was nobody at the car pick-up who could help fit the child seat that I had ordered. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MARK - 08 August 2022
" , "
" A smooth handover, without a hard sell for extra insurance etc, ensured a good start to the holiday. Thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARK - 07 August 2022
" Very efficient "
" Once again very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICK - 07 August 2022
" AutoEurope are the best. Say hi to Reggie Sysko, if he's still with you. "
" We've used Niza many times via AutoEurope and they're fine. However, this time when we picked the car up the guy handing over the car got in a strop because I said I didn't want any extras. And he tried to scare us into taking their extra insurance. Obviously, this is a usual car rental tactic but in this case we had to prevail on him to explain certain aspects of how the car worked because he was so pissed off at us. This was not service with a smile. Overall though we'd use Niza again. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 07 August 2022
" Have been let down by Auto Europe badly in the past. Only used them because we had booked a holiday 12 hrs prior to departure whilst away from home and Auto Europe was the only name I could recall due to my previous bad experience. "
" Budget brand owned by Herz. Initially refused to let me have the car because I declined their own CDW etc excess insurance. Had to call Auto Europe from Malaga Airport to rectify situation. Pick up of hire car took about 2hrs in total - less than ideal. Drop off was very well organised though. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 02 August 2022
" See above. "
" Firstly, we were led to believe the shuttle bus would go from outside the airport, but on arrival there was no sign of it. It turns out it's a short walk past the building - not a problem, but there were no signs directing us to the shuttle bus stop. Quite a few passengers were wandering around aimlessly looking for the shuttle bus. Secondly, on arrival at the NIZA garage were subjected to the usual pushy sales of the additional insurance. We had insurance with Autoeurope. We even had paperwork from them saying "you do not need to buy additional cover at the car pick up". But the man at NIZA still insisted that we would be in big trouble if we had an accident. He said that in order to claim from our insurance we'd need a police number, and that the police wouldn't give us a number as they never do apparently. He pushed and pushed but we held firm and didn't pay extra. He then rolled his eyes and basically implied that we'd regret it. I'm sick of this happening every single time I hire a car. If I ever find a company who don't do this, I will stick with them for ever. Clearly that will not be auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 01 August 2022
" easy to use website "
" very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PHILIP - 31 July 2022
" Bought the extra insurance at booking, was then forced into paying another 200 euros before they would give me the car. "
" Bought the extra insurance at booking, was then forced into paying another 200 euros before they would give me the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by STEPHEN - 26 July 2022
" Hi when I collected the vehicle I was offered the choice for a fee to insure the glass and mirrors - I thought it was a wise decision- the car body work had some bumps and scratches and was told not to worry about those- only the glass and mirrors where recommended for additional insurance cover a cost of £70 and a card swipe was taken for £350.04 - as a returnable deposit. When I returned the vehicle with no extra damage I was given to understand everything was in order . On my return to the UK my credit card was refunded £329 - somewhat less then the original card swipe, the email from Niza cars was in Spanish so if there was an explanation I could not understand it - perhaps this is something that you can explain please? Regards Steve "
" Hi "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 25 July 2022
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SHARON - 25 July 2022
" Please contact me "
" Please contact me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by LAURA - 24 July 2022
" Pick up was great. Wasn't told that you just drove upto the gate and it opens. Wasn't told about what to do when returning the car. Nothing about the key drop of box. Luckily another family arrived at the same time as us, and showed us where to put the keys! Will be returning next year, and will definitely hire a car again with you! Regards Laura camlin "
" Was given a sat nav. It didn't work. We plugged it in and nothing happened. There were no instructions either. So it was never used. My sister made the car booking. I'm hoping she gets a refund on it. Also we didn't use the car seat. My son didn't need it. Again, I hope my sister gets a refund on that also. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEBORAH - 22 July 2022
" The additional costs for MORE insurance when I had already paid for it, the abruptness of the staff, who had no interest in anything other than repeatedly telling me I had to pay the additional costs etc. it was very stressful and meant there was very little money left for food etc during our stay "
" I booked and paid online inc insurance but I got to the counter to pick the car up and ended up having to pay an additional £270 in yet more cover fuel charges etc as my credit card could not be accepted, so the cost of the vehicle hire went from reasonable to extremely expensive for what was a total of 4.5 days hire. I shall ensure I use a hire company that is open and honest about its charges next time. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 22 July 2022
" AutoEurope were generally very good - seems as through confirmation of the additional insurance premiuim pre-booked was not passed to Niza who cast doubt on the validity and scope of this insurance. "
" Apart from picking the car up everything went very smoothly. staff were clearly overworked, lengthy wait encountered and was encouraged to take out additional insurance - even though already bought and paid for this via Auto europe "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRANT - 21 July 2022
" On 4th July I contacted your reservation support and explained the situation and asked for a refund as instructed by Goldcar. 3 days later I was contacted by (LIS) Anna D. who informed me that there was a note on page 4 of the terms and conditions relating to photo ID. She said that as a gesture of goodwill she would request a full or partial refund from Goldcar and asked for some time to contact the rental company. That was 14 days ago and I have had no further correspondence with Anne D. My score for how likely I would be to recommend Auto Europe to a friend would rate very highly if I do get the refund for the car that I paid for but did not receive and likewise the score would be very low if I end up being £438.03 out of pocket "
" When I arrived at the goldcar rental desk to collect the car that I booked through your website they refused give me the car because they said my drivers licence was not valid as it did not have a photograph. There was nowhere on the rental agreement, or your website, that said that either a photo driving licence or an international drivers license was required. The law requiring this does not come into effect until next year. I checked this before leaving England. The Agent at the Goldcar rental desk suggested that I should go to the adjacent provider's desk and they happily rented me a car for the duration of my holiday with the documentation I had. I was left with the feeling that they knew very well that my documents were legal and that I would easily hire a car from a different provider. The Goldcar agent also told me that if I contacted Auto Europe I would be given a full refund as they did not provide me with the car that I had paid for. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PETER - 20 July 2022
" Good "
" Bit hard to find drop off point, on a one way side street, access directions would have helped "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RYNO - 19 July 2022
" Hassle free as always, well done. "
" Great, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PETER - 19 July 2022
" Auto Europe catch you out with what looks like a good deal, it's not a good deal unless you are willing to leave 1200 deposit on a credit card! They know grind rightly what they are at, disgrace! "
" No customer care at all, they don't want to know and just want as much money off you as possible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by SAYED MUSTAFA - 19 July 2022
" Disappointed coz we did not get a car in the same level as the one we booked. "
" We booked from a category that had the pic of a BMW and we were shocked to get a Chinese car that we never heard of before and was difficult in driving sometimes When asked for another car that is well known we were asked to pay up to 100 euro more per day. Very disappointing "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MARTYN - 19 July 2022
" Total shambles. Forced into buying extra insurance. Will never use AutoEurope or Hold car again. The car was dented/ scratched in approx 12 different places. Clutch on its way out. Still waiting for the fuel refund !!!!! "
" No one at the airport had heard of AutoEurope, nothing on our instructions mentioned Goldcar. A total shambles, very bad instructions, worst experience ever. We later found out that AutoEurope did not exist but allocated the booking to another company!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by NEIL - 13 July 2022
" G "
" I was told they were taking a deposit, when asked whether I wanted excess protection I said no as I already had it with AE and I now see they have charged me for the excess cover so in effect I have paid twice for it "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROGER - 12 July 2022
" Bit slow to check in given that a lot of the information could have been gleaned at the time of the reservation rather than after a flight and the desire to get to our accommodation. "
" Disappointed in the cleanliness of the vehicle both outside and the state of the window glass which definitely needed some attention. Not sure there was any screenwash in the washer water. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by NATHAN - 12 July 2022
" Great experience. Friendly staff and great car. Free shuttle to/from airport. "
" Car was in excellent condition - very modern. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARGARET - 12 July 2022
" As above "
" Not good car doors wouldn't lock next day car wouldn't start Difficulty getting through to europccar in Spain had to go back to airport to collect replacement car incurred taxi charges for day without car Second car had slow puncture not good experience "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ALEXANDER - 09 July 2022
" Auto europe great. But gold car miselling practices unacceptable "
" Deceived into buying super cover relax. Amount was added without me knowing and passed receipt folded in envelop. Totally dishonest. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CRAIG - 08 July 2022
" see above "
" there were no major problems however there was only one member of staff when we went to pick up the car. Car drop off was very good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANTHONY - 06 July 2022
" Ok but feel every opportunity is taken by the hire company to charge you for more duel than is used ! "
" Had to raise a claim for return of £10.46 I picked the car up 90% full and not 100% as it said on the paperwork, "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by GEORGE - 06 July 2022
" No comments "
" Vehicle was quite old in appearance over 1000,000 km on the clock. For price charged would have expected something better. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ANTHONY - 05 July 2022
" I bit disappointed in the tactics of this company as I have in fact used Malaga Car for over 10 years and was trying out a new supplier for a change "
" When I returned the vehicle an operator said I had damaged an alloy and pointed this out as a rear wheel damage.I showed him the original photos which pictured this exact same damage but they had it recorded as a front wheel he acknowledged this and said OK. I then received an e-mail identifying that I had returned the vehicle with a damaged alloy I immediately refuted this with a responding e-mail and pictures "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 04 July 2022
" Only interested in selling extras "
" Office closed key drop off not obvious and only one. Only interested in selling extras "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 04 July 2022
" Awful- Bad customer service. "
" My flight being cancelled. You provided me with no support at all. I was asking a bit of flexibility. I am a regular customer as I am export director. I can assure you i would never ever order via you again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MARK - 02 July 2022
" spot on! "
" very good staff, just be careful to explain the FULL insurance better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 29 June 2022
" I have not had a good impression. Cannot trust I would get the car I wanted "
" I have a complaint logged already but the experience was awful. They claimed not to understand the insurance we had got (not through them) and gave us a car not fit for purpose and didn't care a bit. awful, awful service and would actively push people away from using them. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MARTYN - 29 June 2022
" If we had a different member of staff, it would have been faultless "
" We got a man at the pick up counter that was actually conning everyone into taking the extra insurance even when they and us already had xs cover. He was very quick and sly and lied and if he didn't catch you out first time he argued with everyone until they gave in. The other staff didn't do that. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VINCENT - 28 June 2022
" Would like further simplification to T&Cs and whether rental company requires DVLA points information "
" All good. We got upgraded. There was clear diagrams of where there was scuffing to the alloys. Shuttle was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 27 June 2022
" excellent "
" excellent service car was brand new with 9km on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 26 June 2022
" Overall not bad Much more expensive than last year though understand why Would be enough to put some people of renting though "
" Car abit tired 40,000 km lots of marks on it last years model Difficult to find ready area at Malaga Inadequate signage "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MARK - 24 June 2022
" Superb "
" Everything was superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHIL - 24 June 2022
" Overall excellent "
" Excellent express pick up & drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ERROL - 22 June 2022
" Usual tricks from goldcar "
" As has happened before the staff said we would have to wait about an hour for the car to be checked,which is obviously too long for most travelers soafter dropping off the car and in the airport we were contacted to say there was damage on the car which was not true. They know it's too late for most people to go back It's just a trick to get more money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by STEPHEN - 21 June 2022
" Easy pick up and drop off . Would book again. "
" Excellent easy pick up for the keys. Car very scratched and damaged but comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by DENNIS - 21 June 2022
" 1. I initially requested an 'on airport' pick-up. I ended up with an off-site option because Auto Europe had disregarded my selection in forwarding me to a new webpage. 2. I opted for fully comprehensive cover on the web booking, but was told that Click 2rents cover was better as it meant lower excess, and that it was better to book insurance on arrival rather than earlier. In a confused state I then paid c. 130 euros more for Click2rent's insurance. Worth it?... I doubt it. I will certainly not be using Auto Europe or Click 2 Rent in the future, and certainly not recommending either organisation. "
" 1. Anyone intending to drive into Granada should be given a detailed city map of restricted streets. Otherwise, horrendous and badly signed road restrictions mean uninformed drivers risk inadvertently incurring numerous fines, and possibly loss of licence. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JANET - 20 June 2022
" Stressful "
" Felt pressurised to take out additional insurance at Malaga Airport Hertz pick up of car. Offered an automatic upgrade with additional insurance. When seeing car, was not happy that this was a much larger car ( SUV Peugeot 2008 Allure) than had requested & had a lot of damage to car. Went back to Hertz & requested a smaller car but still automatic. Given another set of keys to a VW Polo again damaged but not automatic as told. As i did not want to spend any more time at the Airport toing & froing the car park, i drove the VWPolo . Very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by MARY ROSE - 19 June 2022
" At the moment there is no info about the high amount gold car will lock on you credit card and if you had a accident it is 40 euros a day until the car is repaired if you have anneal Insurance "
" I was not very happy to have to pay for gold cars Insurance the made it so expensive to use my anneal Insurance that I had to use there's I will not use them again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUZETTE - 18 June 2022
" When I booked the car online, I took the insurance offered with it, only to find out it wasn't gold car insurance! However when I got to the desk they were pretty upset I wouldn't pay £138 for their insurance for 5 days. And took £1,100 off my credit card and said it would not go back into my bank for 1 month just in case I got a speeding ticket. Really annoying. I have to pay for that in interest. "
" When I booked the car online, I took the insurance offered with it, only to find out it wasn't gold car insurance! However when I got to the desk they were pretty upset I wouldn't pay £138 for their insurance for 5 days. And took £1,100 off my credit card and said it would not go back into my bank for 1 month just in case I got a speeding ticket. Really annoying. I have to pay for that in interest. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ALAN - 13 June 2022
" We were very pleased with Auto Europe whom we have been using for a number of years. Any problems and they can help. "
" Very pleased with car hire from Centauro. We have been using them for years and always first class service and first class cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CYRILLE - 10 June 2022
" Easy to use and better price than directly with rental companies "
" Easy to pick up and return, great staff, friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VINCENT - 07 June 2022
" I'm happy with the service from Auto Europe, but not from Dollar/Hertz for the reasons stated above. "
" I was stood in a queue at the Hertz counter at Malaga airport for well over an hour, and there were only 6 or 7 people in front of me when I arrived. That is unacceptable and for that reason I am unlikely to use Dollar or Hertz again. The check-in staff took too long and blamed their superiors for the delays, who apparently refuse to provide more staff. So unfortunately it would appear that Dollar/Hertz are putting profit ahead of customer experience. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MIGUEL - 03 June 2022
" good prompt service "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOUGLAS - 02 June 2022
" Having the zero excess package takes any uncertainty out of it. "
" Probably the quickest process I've had for a long time to pick up the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROGER - 02 June 2022
" Well presented vehicle. Collection and return were easy and very conveniently placed at the airport "
" Overall service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by KEITH - 27 May 2022
" Excellent service "
" All good gracias....! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by VYTAUTAS - 24 May 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 24 May 2022
" Return was efficient and emails re end of contract were fast "
" The vehicle had done 47000 km and barely had a panel without scratches or dents. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by PHILIP - 22 May 2022
" Excellent service !!! "
" Excellent service and friendly staff, a little bit of a delay but that was due to the amount of cars being rented by football fans heading to the cup final. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 21 May 2022
" DITTO MY COMMENTS ABOVE "
" I WAS INITIALLY SHOCKED AT THE INCREASE IN THE COST OF CAR RENTAL. HOWEVER THE CHOICE TO GO AHEAD WITH RENTAL WAS ENTIRELY DOWN TO ME. FOR PIECE OF MIND I CHOSE FULL INSURANCE COVER AS YOU CAN SEE FROM MY RENTAL AGREEMENT WITH YOU. NIZA CARS INFORMED ME THAT ALTHOUGH BODYWORK WAS FULLY COVERED, TYRES , WINDSHIELD AND BREAKDOWN COVER WAS NOT INCLUDED UNLESS I PAID AN ADDITIONAL 98EUROS. IF I DID NOT WANT THIS ADDITIONAL COVER I WOULD NEED TO LEAVE A 300EURO DEPOSIT . TO HAVE COMPLETE PIECE OF MIND WHILE DRIVING IN SPAIN I PAID 98EUROS FOR COVER I UNDERSTOOD TO BE ALREADY PART OF THE RENTAL AGREEMENT AS AN INCENTIVE TO PURCHASE THIS EXTRA COVER I WAS OFFERED A VEHICLE UPGRADE. I WAS TOLD IF I HAD BOOKED WITH NIZA DIRECT IT MAY APPEAR TO BE SLIGHTLY DEARER BUT FULL INSURANCE COVER WOULD BE PROVIDED AND MEAN FULL COVER PLUS CANCELATION PROVISION ETC "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JULIETTE - 21 May 2022
" See above. If lateness in arriving leaves to full liability for whole rental period and no car this needs to be much more clearly signalled on booking an thereafter. "
" Was 2 hours late for rental partly because waiting for assistance in airport for my 85 year old mother. The car I had booked had been given to someone else. The staff were incredibly rude and unhelpful and I've still so far not had any money returned from my full payment for my 5 day rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MARTIN - 20 May 2022
" The Journey from the airport was quick at around 5-7 mins. There was a ticket queuing system that works well. A good experience. "
" Although I was very satisfied with the car supplied, Auto Europe flagged an upgrade from my original choice to an Alfa Romeo, this car was not available. I would use Click Rent again but would say that all the staff need to meet up and have a meeting and read feedback comments, the pick up driver from the airport did not help with the luggage on the 10th May but the return driver did on the 17th this is very important especially for older people like myself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 17 May 2022
" Having had bad experiences previously with car hire in Spain we were delighted with everything. "
" We could not fault the service we received from Enterprise staff. They were extremely friendly and helpful on both pick up and drop off. I would certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 16 May 2022
" I await your reply "
" I had paid via yourselves for protection of my excess at a cost of £7 per day which was added to my charge. At the airport check in for Goldcar we were told,"oh you've booked online ," which is obvious as most clients do ,we were then told the excess fee has nothing to do with them and invalid ,if we want the excess cove pr protected it was Uk equivalent of £144 and if we don't pay can't have keys.We objected and refused several more times saying excess was covered but GoldCar would not release car without payment. Therefore I would be obliged if you would look into this and arrange for the refund of £144 ,or if yr policies are misleading and Goldcar are correct refund the £7 per day paid,ie £49 and I will decline from using yr company again,including an up and coming booking I have with you that I will cancel.I await to here from you. Lastly I should mention that the return office at the airport was shut and everyone including ourselves were taking pictures of the return condition of ours cars,the mileage ,the fuel tank gauge as told company likely to try and claim against you anyway as not checked off by them,not very reassuring! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by RAYMOND - 13 May 2022
" As above "
" After having the car 5 hours and having already phoned them to say there was a problem with the car it breaks down. It then takes them 4 hours to get a pick up truck to me for the car and I have to get a taxi to the airport 90 minutes drive away to pick up another car. Now they have overcharged me on my credit card by £200 as they said I wouldn't be paying for the car and they are refusing to refund me. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by BENJAMIN - 12 May 2022
" Price displayed is not what we paid! "
" Paid for car rental through autoeurope but then had to pay 3 x as much at pick up for extra insurance and fuel handling fee. They said it was because we didn't have credit card but T and Cs said you could pay a large deposit with debit card instead which would negate the need for pointless insurance. However goldcar says that's not their T and Cs. Desk clerk was rude and didn't care. Cost £85 with auroeurope and a further £260 in Spain. Something we weren't expecting at the start of our holiday!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 09 May 2022
" Used Auto Europe on several occasions and I have always been pleased with the service received. "
" Unfortunately we had the hard sell for extra insurance, something I didn't need. That was the only downside. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDERS - 04 May 2022
" Ok "
" Worst car hire experience! Try google "firefly credit card scam". They also didn't refund me the amount they promised. Will never rent anything from this terrible company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ROSEMARY - 02 May 2022
" you need to communicate with goldcar about the insurance which you sell - why are they using intimidating tactics ? "
" agent was rude and dismissive because I didn't want to buy extra insurance. car was scratched on collection and now I am being charged for the scratches "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by NEIL - 29 April 2022
" see above. "
" . I was surprised to be told that we were technically outside the hire window, which is only 2 hours from when the hire is originally booked to start from , due to a slightly delayed flight. What is the point in giving a flight number if no account is taken of this to hold the car for your arrival. We got the car we had booked anyway, so not sure why the service desk took this line, but it was not very welcoming. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SANTIAGO - 26 April 2022
" really good staff always proactive "
" amazing stuff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BARRIE - 26 April 2022
" Positive "
" Not heard anything yet from firefly after car return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STUART - 23 April 2022
" happy, shame about the cost! "
" Great service, quick and no hard sale at the desk for additional insurance. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SZABOLCS - 23 April 2022
" Happy customers "
" Absolutely recommended this company. Easy and quick procedure to get the car and drop off. Shuttle bas only couple of minutes to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTINE - 20 April 2022
" When I called AE from the car hire place, as soon as the person heard they was an issue I was cut off; there was no help whatsoever. Huge confusion about what insurance I had purchased and how it was to be covered particularly around guarantee payments. Not a good experience at all. Very disappointed. "
" The car was fine. There was much confusion about the insurance paid already to AutoEurope and additional insurance required to have full cover. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KENNETH - 20 April 2022
" . "
" No queues to worry about and quick, efficient service. We would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GERALD - 19 April 2022
" Please read all the reviews of Goldcar at Malaga airport on Trustpilot - they are all very negative and many list some kind of deception or fraud by Goldcar. AutoEurope should not be listing Goldcar at Malaga Airport on your website. I have always very positive experiences of Autoeurope until now "
" I was charged for additional insurance by Goldcar which I did not request at pick up. Yes I signed for it, but I was told that this was the signature for the car contract and not additional insurance. I was charged 95 Euro by Goldcar illegally but I have no redress. I will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ALISTAIR - 18 April 2022
" I had to pay double insurance because goldcar did not take Amex. This wasn't clear when I booked through auto europe, who stated a credit card was needed. "
" Fine, if not a little abrupt "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by TRISTAN - 16 April 2022
" Auroeurope were pretty crap as well. I paid extra for extra cover through auroeurope, but when you get to the rental place they tell that the cover is not enough if someone damages the car and leaves the scene. Also, you don't get the car from the airport. You get a minibus shuttle to the rental place. But that information is in tiny print, on p.4 of the voucher. That should be a super clear message, under "terms and conditions". How you pick up your car is one of the most important bits of information, it isn't a term or condition to in tiny print at the bottom of a voucher. I wouldn't recommend auroeurope again either. I will just call a local company myself, ensure I knew everything, including drop off arrangements and cover etc, because that info is not clear enough from auroeurope at all "
" We were told that I could just come and drop the car at 4 am and someone would take us to the airport for an extra 40 euro (seemed expensive). But I emailed to make sure, and was assured that someone would be there at 4am to take us to the airport. When we got there at 4 am nobody was there. We rang the bell, shouted out, but me and my family were left waiting for 20 minutes on the side of the road. The minibus was there, doors open, ready to be loaded, but nobody was about. So we took pictures, drove to the airport, and left the car in a parking bay with the key on the wheel. We emailed all this information, including pictures, to Centauro. When I got to the UK I called them to ensure they had the car. They were angry at me! The woman criticised me for leaving the car at the airport (er, we had a flight to catch). First she tried to tell me someone was there, then she said we should have just waited. She seemed to suggest I was lying about being there at 4am ringing the bloody bell. Then she said maybe they had already done an airport run and we're still there. But at that time 20 mins is plenty of time to get to the airport and back. I was furious and would never recommend this car rental service. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KATHRYN - 14 April 2022
" Overall extremely polite and efficient service "
" I was pleasantly surprised at the service I received from Niza, I will definitely be a return customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 14 April 2022
" Would have preferred a car which didn't smell. "
" Our car stunk of cigarettes, eventhough it was clearly marked that it was a no smoking vehicle. Made our journeys unpleasant as the smell made us feel sick. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ROBERT - 14 April 2022
" Auto Europe offered the most competitive deals and I trust that they will be helpful in sorting out any difficulties with the hirers. The staff were quite candid about Firefly's hard-sell approach but reassured me that I just had to be firm with them. "
" No complaints apart from the aggressive attempts to sell additional insurances which was a waste of time since I already had excess cover. Isn't itillegal to have multiple policies for the same risk? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 13 April 2022
" Overall very good. My only criticism would be the condition of the vehicle, although pretty good it had approximately 20-30 little scratches/dents etc. "
" Quick and efficient staff. I think the check in process could be quicker if you offered the ability for clients to enter their driving information prior to collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by RUSSELL - 11 April 2022
" As above "
" I wasn't aware of you taking 170 euros out of my account "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANTHONY - 11 April 2022
" Excellent "
" Excellent customer service . Car excellent clean etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LINDA - 11 April 2022
" Not anything like it used to be and no consideration of customer loyalty. "
" I've used this company for 30 plus years - I go to Malaga perhaps twice a year and book through you - perhaps niza don't like this ? The pick up was efficient although not under cover as the weather was bad and raining - luckily not long till minibus came. My flight was delayed 3 hours due to snow at Leeds bradford and I was sat on a plane with no means if contacting niza - I was told on arrival at the office that in 10 minutes my vehicle would have been cancelled? That was something new to me. But I couldn't have rung anyway plus it takes 10-20 minutes to get from airport to niza - they didn't give me a paper with any marks on the vehicle already for me to acknowledge so they could have said any previous renter damage was down to me - also they blocked about 1200 euros from my card even though I had booked full excess through you. You would think that niza would want to at least acknowledge and look after long standing loyal customers but no. I think all these hire car companies are the same - they're not happy unless they are getting paid for extras like extra insurance to cover damage or extra driver etc etc. Puts you off hiring a car these days. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 05 April 2022
" The car we first pick up was older and one of the back door did not open from inside or outside look like it was previously damaged and have not repaired completely. When to the office and quickly was given a newer car that was perfect apart from few scratches "
" Very straight forward and contactless in pick and drop off cars are clean but let down by poor condition cars. Overall is great value and would use again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MARK - 04 April 2022
" Goldcar using selling practices last seen many years ago adding inflated 'extra' insurance so their reps get commission. Won't use them again. "
" Try to add on extra insurance without asking. Make sure you double check what you are signing for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PAUL - 04 April 2022
" overall very good "
" car was damaged in more places than suggested "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by LAURENCE - 04 April 2022
" dreadful "
" The original car broke down within 2 hours of collection. It was impossible to get through to anyone useful to arrange collection and replacement that evening. Eventually I was taken the next morning to La Lina to collect a replacement. I had no car for 15 hours. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PHILIP - 03 April 2022
" Great. Especially the ability to cancel and change. "
" Very smooth experience. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by THOMAS RORY - 31 March 2022
" Very easy to book highly competitive pricing. Have used Autoeurope before and would have no hesitation in using again "
" Pick up and drop off extremely smooth and efficient. Instructions clear and standard of vehicle very good. Couldnt fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 24 March 2022
" Good "
" They asked for an International Driving Permit in addition to my photo card UK licence. I believe this is not the law. Please clarify as I am hiring again in 3 days time. They waived the necessity on this occasion. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RUAIRÍ - 24 March 2022
" I will never deal with this company ever again. My partner and I were excited about our trip to Spain. Unfortunately, we both tested positive for covid the day before.we left. I tried to call the company and no one picked up. I then emailed Auto Europe to advise them we would be cancelling our trip. I asked if they could move the dates to later in the year. Auto Europe contacted me 24 hours later with an extract of their policy that they wouldn't refund us. No sympathy or provide options. Our hotel had a similar policy but still changed the dates free of charge for us due to unforeseen circumstances and showed a caring side. I would advise people not to book a car with Auto Europe. All about the money and could not care less about their customers. "
" Terrible. Will never deal with this company again. Heartless company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PHILIP - 23 March 2022
" Auto Europe experience was good and it is good that car excess insurance is now offered "
" Most aspects of the car rental were good (or better) and the car was in good condition except after driving only 200 miles the low engine oil level warning light came on and I had to buy oil and top up the level - this shouldn't happen, the oil level should be checked before the car is rented out. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by BRIAN - 20 March 2022
" Not satisfactory "
" I ordered an Opal Zaphira but was given a Hyundai hybrid which had problems with starting. We were told the office opened at 7 but when we arrived to hand over the car a nite on the office door said 8am opening so we could not complain about the car "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PAUL - 18 March 2022
" No problems good service and vehicle in good condition. "
" Extra insurance was a bit expensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 15 March 2022
" We were obviously attracted by the low initial cost and fully expected add-ons to be implemented on collection of the car. What we got was additional mileage with no evidence provided and a charge made for damages with no use of the CDW that was part of the hire. It is our view GoldCar has acted in very bad faith, with extremely poor business practise. We will never use this company again and will advise all friends and colleagues to avoid you. "
" The voucher says "limited kilometres per day" but on collection we were told it would be 120km per day unless we bought your extra insurance. On booking, your website quotes the extra insurance at around £10 per day but your representative at the collection desk quoted us almost £17 per day. The voucher says the rental includes collision damage waiver "with an excess". It does NOT exclude damage to the bodywork. We allegedly returned the car with a scrape on the front bumper and have been charged a full 100 Euros, with absolutely nothing paid by the CDW. Unless your "with an excess" is in fact a 100% excess, this is a complete rip-off. We were also charged for more than 200km of additional mileage but you do NOT provide mileage of the car at collection or mileage of the car on return. This is wholly unacceptable and leaves us feeling ripped off for a second time. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by SAMIULLAH - 13 March 2022
" Great experience all the way. Highly recommended. "
" Everything was great from start to finish. It took a little time to find the location for the shuttle but from that point onwards the experience was great. Staff were excellent and knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRIS - 12 March 2022
" nice and easy "
" good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 10 March 2022
" See 3 above . Car was great "
" Poor and rather rude attitude from check in staff . "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by IAN - 09 March 2022
" Very easy process. "
" Pushing the insurance for the car. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SIMON - 02 March 2022
" Friendly, efficient and good value. Would recommend. "
" Friendly, efficient and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRANCIS - 01 March 2022
" Would prefer if they just quoted the price they could afford, and not rely on forcing customers into their insurance "
" The staff member appeared to be manually voiding my credit card to force me into using my debit, and therefore buying their insurance. I rang my bank who confirmed the transaction on my credit card was being terminated at gold car's end. With the cost of having to buy their insurance, they were still cheaper than reputable car hire companies. The car itself was great, and I had not problems returning the car / getting my fuel deposit back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ELAINE - 28 February 2022
" From initial quote from Auto Europe to returning the car after the completion of the hire everything was very smooth. "
" Not the first time I have used Niza cars and again are more than happy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 28 February 2022
" Nothing on the voucher as to where to find the shuttle bus - very frustrating. "
" It took us an hour of walking around, in and outside, of the terminal before we eventually found where the shuttle bus was to be found. There is no mention of where on the autoeurope voucher - it simply states: 'see below for pick up details shuttle service', but there is nothing below! After finally finding the area dedicated to shuttles, waiting for it, finally arriving at Niza and completing the paperwork, we were then told we would have to wait as they had not got a car ready for us! The total experience cost us about 2 hours!!! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by LES - 28 February 2022
" As per Q3. "
" Vehicle: Apart from the normal dents and scratches of a hire car. The vehicle was clean, maintained, full tank and excellent economy. Check in: The usual hard sell of roadside assistance, breakdown cover and insurance everything was fine. Quick and easy. I already have annual cover at a fraction of the price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SANDRINE - 24 February 2022
" It was excellent "
" It was extremely smooth, probably one of the best car rental experience I have had. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 19 February 2022
" Auto Europe excellent Interrent part of Goldcar, useless "
" Key pick up didn't work and just led to delay of getting on our journey! Oaid a deposit for fuel, returned it full from a petrol station less than 500m away from drop off and only refunded €85 with no explanation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by SCOTT - 17 February 2022
" Good booking experience "
" The drop off location (RMU) left us 4km away from the airport. The office was closed despite there being an offer of a shuttle service to Murcia airport. This meant that we had to get a lift to the airport in order to make our flight on time, we nearly missed our flight as a result of this unexpected event. Not happy with that part of the experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KARL - 08 February 2022
" Of you let this type of things go on to your clients "
" When I went to lift car I was told 4 of my credit card 4 digets didn't work until I took out extra insurance on my debit card which has exactly the same number as the other 4 cards fruad "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 01 February 2022
" Booking fine. Keen price. Full to full fuel policy which is vital! "
" Been using Goldcar for 16 years (also other rentals at Malaga). Very good this time. Got a free upgrade! Airport very quiet which helped. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HOWARD - 16 January 2022
" There is a need for Auto europe to make sure that there is no pressure sale on collection of cars, also there is no pressure on return, when there is already damage to the underside of car, which you did not see on collection. "
" Pressure sales on pick up of vehicle. Damage to car. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by EDUARDO - 13 January 2022
" Autoeurope is great. Just never again with Goldcar. "
" My experience with Goldcar was horrible. From the insane queues at pick-up (they have a system and charge you a fee to skip the queue, which is both unfair and disrespectful with the customers) to the staff. I have acquired my insurance with Autoeurope as you make the offer appealing - at pick up they were scaremongering me about how you would never pay back anything if there was any issue, how I would pay additional fees from their higher deposit and how they would take 30 days to return the (exorbitant) deposit. Horrible service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by DAVID - 30 December 2021
" Flight was delayed so had to pick up car next day. Both Auto Europe and Keddy very accommodating "
" Flight was delayed so had to pick up car next day. Both Auto Europe and Keddy very accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CRAIG - 24 December 2021
" Good price, no problems. "
" Easy to use, friendly staff, didn't feel pressured into taking any extra insurance and wasn't ripped off on returning the car. Makes a change from most car hire companies these days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 09 December 2021
" A good experience spoiled by the counter staff aggressively pushing their own insurance and saying auto Europe's excess cover was rubbish "
" A good experience spoiled by the counter staff aggressively pushing their own insurance and saying auto Europe's excess cover was rubbish "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 30 November 2021
" The Attendant, Vivean ( hope I got her name correct) was first class and very helpful, polite and courteous. I did not catch the name of the young lady who booked the vehicle back in on return but she was also very polite and courteous. Both a credit to the Hire Company. "
" Excellent service as usual. Simple easy to follow booking in process. Vehicle as always very good standard and immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 28 November 2021
" . "
" When I went to pick-up the card, Sixt said that UK drivers now need an International Driving Permit. This was "fake news". They refused to give me a car but - after about an hour of arguing - and a call to Auto Europe (you were very helpful) - they relented. This put a big dampener on the start of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by LINDA - 22 November 2021
" Not great this time "
" Not Niza's fault but new pick up arrangements were not sent and so unaware of where to wait for pick up plus minibus didn't come until I rang when other businesses sent a few vans for pick up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 17 November 2021
" Trust is hard won and easily lost - Sixt has now lost my trust. I don't know if the problem is specific to the Malaga Airport operation or whether it is endemic to all Sixt locations. I am not sure that I can afford the risk to find out. "
" I handed the car back and was advised verbally that Sixt was entirely happy with the car. Three days later I received the invoice which included a penalty refuelling charge. When challenged on this charge Sixt claimed that they had topped up the fuel tank with just 3.76 litres of fuel! If you cannot rely on what the Sixt agent tells you on hardback, the risk of extra fuel charges is minor when compared with the cost of any alleged damage that it may be subsequently claimed has been found on the car. I am not sure if I can afford to trust Sixt in future when I am at risk for in the region of 1,000 euros plus in respect of the insurance excess. In addition, all aspects of the handover and hardback were very disappointing - due to lack of staff and a lack consideration for the clients in the way the overall process was designed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GARETH - 08 November 2021
" Good range of prices/vehicles. Straight forward process and no hassle pick up and drop off "
" Counter staff were unfriendly and although reasonably efficient, terse and not welcoming "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANTHONY - 06 November 2021
" Excellent service car very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICOLAS - 03 November 2021
" Excellent "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 03 November 2021
" I have always had very good experiences with Auto Europe and regularly recommend them to friends. "
" Remember, this is Hertz at Malaga airport. We were met with indifference verging on rudeness. We were given the keys and the plan of the car showing minor damage on the rear corner of the drivers side. When we examine the car more closely, we found five other areas of minor damage and informed the man at the reception desk who came and took photographs. All of these were obvious, and I was extremely surprised that they had not been put onto the plan. When using Hertz at other locations, the reception has been extremely good, in direct contrast to Malaga airport. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ALISTAIR - 02 November 2021
" I asked for help for your team and received none as was told to speak to Hertz. I notified your agent that it was not clear from the website that the baby seats were not included and was told to check the small print. I would have brought my own but was charged over 160€ for them which is disgraceful. I feel like I have been entirely pushed and bullied into insurance that wasn't required, paid an extortionate amount for baby seats and am genuinely upset that the overall experience was entirely unpleasant and has left some huge financial stress to deal with. "
" I was bullied into getting additional insurance and also has to pay an extraordinary amount for child seats which I understood were included in the price of rental - all in all the car hire cost approx £770.00 for a week and I have written a formal complaint to hertz. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 02 November 2021
" Always very happy with AutoEurope and the rental companies they use. This last one, however, is very alarming. "
" They have retained an excess deposit and are now claiming myriad tiny scratches and dents, as damage we have caused. We did no damage at all and have photos of the many small scratches, marks and dents on the car when we collected it. But when we try to send this evidence, their email account "is full" and won't accept our emails. Very worried that I am being scammed by Niza. They have been fine always in the past, so it is a surprise. But when I search, I find so many comments about them doing the same scam on lots of other renters. All of them cannot be just making it up, so I think there is a real issue with Niza. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 24 October 2021
" Better car than expected. "
" The car hire was on a full to full basis, but on pick up it was provided on return as pick up (3/4 tank) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 24 October 2021
" Easy to book. Prompt service. "
" Very friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXIS - 20 October 2021
" Hertz did not have the model i booked: Fiat 500... "
" Hertz did not have the model i booked: Fiat 500... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEOFF - 18 October 2021
" Poor "
" On arrival at pick up they tried to get me to pay for an upgrade. I had booked a Fiat 500 which is what I wanted as I was on my own. I refused to pay for upgrade but they still gave me a larger car that had 70000 K on clock - too old and had warning light constantly flashing and sounding. Worst hire car ever!! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ALAN - 17 October 2021
" The car allocated to us had several damaged areas. I tried to get a member of staff to come and look before departing but was told I would be sent an email with all the damage listed, but to take photos. A day later when I had phone signal, I received 2 messages from Hertz, one of which was for a car I had not even hired, the other did list some damage to my car, but not all. I find it unacceptable that this procedure is only possible for someone who has a smart phone with roaming. What about those who do not have, or do not wish to have this technology? "
" We booked a small economy car but when we collected the vehicle we were encouraged to upgrade to a larger vehicle which we declined. However, after leaving the office, we found the allocated car was a large estate type and were told that was all that was available. I feel the staff were trying to make us pay for an upgrade that they were having to give us anyway! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CHRISTOPHER - 15 October 2021
" Never again! "
" Terrible set up. Slow, chaotic and rude pick up and drop off. Car wasn't really of the category booked - they say it is but it's a push. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by KEVIN - 13 October 2021
" When I ordered the car it said full insurance but this was not the case as windscreen and tyres was not covered. Full should mean full not have to pay more on arrival "
" Disappointed the car was not full of petrol unfortunately I didn't check when I collected but had to fill up on the first day. Also had to increase the air pressure in all the tyres "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by JAMES - 12 October 2021
" Why use auto Europe when you are then blackmailed into paying more money "
" I was unimpressed 1/ no pick up at airport we had to hire taxi 2/ when phoning depot for assistance he was unhelpful 3/ after paying extra insurance to auto Europe we were give another three options of costs 4/ we had to accept €150.00 and a deposit of €400.00 I would not recommend your service "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 11 October 2021
" I am uncertain as to future use of Auto Europe as my experience of Niza raises doubts to Auto Europe supplier selection process "
" Extremely unhappy - I have separate excess insurance which led to Niza on this occasion taking additional steps ie insisted on washing car before undertaking inspection and identified minor scratch 2.5mm long - this was so superficial that I did not take photos at point of hire. I offered to polish it out but they insisted would require painting which was ridiculous .Outcome was 100 euros charge - agent could not understand my outrage as I have excess insurance but I consider this to be an opportunistic scam targetting individuals who have taken out their own insurance and as a principle I will not use Niza again. Seems to be very short sighted strategy as they have lost 12 weeks future rental business this year "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 11 October 2021
" cv "
" Relatively cheap price considering the very high prices being charged by other rental companies but I had to put up with the usual very hard extra insurance sell along with the dire warnings, etc. Probably won't use again "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by AZIZ - 06 October 2021
" GoldCar service has been just good. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TERENCE - 29 September 2021
" Auto Europe very good, just disappointed with centauro. "
" Had to change car after2 days as the clutch was smoking. When we took the car back we had used under half a tank of petrol, the girl at the desk said she would let us off with that and gave us another car with a full tank and would refund the whole amount if we returned it full. When we dropped off the car she denied saying that and charged us 60% saying if she said that she was wrong. We have used centauro for many years but we may have to think twice before using them again. So much for customer loyalty. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TIMOTHY - 29 September 2021
" Five days before the rental was to start I tried to alter the collection time by just two hours. I was told the only way to do this was to cancel the booking and create another. That would have cost more than £100 extra. I only wanted a minor change but in view of the price I did not change the original booking. Poor service for something so minor and no attempt was made to contact Niza to see if this was possible. Very disappointing. "
" I had two cars during the rental period as follows: 1. First car had identified "damage out" with alloy wheels and tyres at collection but no explanation about the tyre problem. It transpired that one tyre had a puncture and required filling with air each morning as pressure had dropped from 34psi to around 22psi during the day/night. A time consuming search for a petrol station with a working airline Car returned after several days and a replacement provided. The original car should not have been provided - it had a known fault and was unsafe for me, my passenger and potentially for other road users. We had to make a detour to exchange the car wasting time and wasted another hour at Niza Cars whilst the exchange took place. Neither at the time of the exchange nor at the end of the rental did we receive any apology from the counter staff at Niza. 2. Second car fine but when returning it the receiving member of staff complained about it being dirty - we had driven through heavy rain that afternoon. We were told that we should have cleaned it before returning and "to get out of the way" whilst they inspected the car. The receiving member of staff also commented to a colleague in Spanish after reading the system notes (not knowing that my passenger was Spanish) that "I'm going to have trouble with this one". This is not the way to treat customers but most important is that, in the first instance, I was provided with a car not fit for the road. Most unsatisfactory. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by STEFAN - 24 September 2021
" Simple never heard of before "
" Car was dented and dirty inside. Suffered a puncture and could then see how worn and damaged the tyres were. key n Go is a good idea though. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by IAN - 22 September 2021
" Quick and easy. "
" Staff were helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ZOLTAN - 21 September 2021
" Different type of cars available for online. "
" Cheap cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 21 September 2021
" Have used Nisa in the past without problems, but this time it was far from smooth. Disappointed. "
" Car not ready at pickup, as being cleaned, had to wait around with 2 year granddaughter for over half an hour. When car finally arrived after a lot of chasing by me, it was covered in small dents and chips and I was expected to tick off all these before driving off...really nor practical. Car seat very expensive (84 Euros!), what option do you have but pay? Drop off they had no person to inspect car and again had to wait, until told to go with it uninspected after 15 mins. Shuttle bus driver and service was good. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by VERONIQUE - 13 September 2021
" AutoEurope are my go-to car rental people. Reliable - can always get them on the phone. Quality, great pricing and excellent customer service. "
" Very professional, friendly and great fleet of cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 13 September 2021
" Have used Auto Europe for years and always found them to be the best value and where comprehensive insurance is not available they have a good cover for the excess, which I have had to use in the past. "
" Good value especially liked the inclusive full insurance, the car was a perfect size and in excellent condition, only challenge was finding the desk as its actually Gold Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 08 September 2021
" As above, con merchants "
" Issues with the tyres pressurisation that had to be manually pumped up at isolated location due to failure of a cap, plus over inflation of one tyre, that resulted in damage to said tyre and then were charged €200 despite the issue being caused by NIZA. Form said there was a fault with the tyres plural but when came to check in claimed only meant one tyre hence the charge. Complete con merchants, will never use them or consequently Auto Europe again given charge "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by SARAH - 31 August 2021
" Pretty good, thanks "
" I thought this time the charge was quite expensive. Apart from that the staff were all charming and everything went very smoothly. I never saw what I was charged for the extras though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by BARRY - 18 August 2021
" Not good "
" Not good "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by KWESI - 17 August 2021
" Good price having booked 6+ months in advance. Car damage was not Auto Europe's fault (it was Avis) and I will rent with you again in future. "
" Vehicle had a huge dent and scratch on the left rear door which was not identified on the condition report. Although the counter staff told me I would be covered if I took a picture of any damage, I decided to query it immediately as it seemed too big an issue to be dealt with later. I'm glad I did because the damage had not previously been recorded in their system meaning I would be blamed for it later. AVIS had to take new pictures and record the damage before we could leave. This took a lot of time when my family (including three small children) was tired and just wanted to get to our hotel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by DAVID - 11 August 2021
" See above "
" The key and concept failed because I still had to go to the desk and the instructions on how to find the car were poor and not clear= wasted time! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHELLE - 03 August 2021
" Always use Auto Europe as find the most competitive deals "
" Car was in an underground garage about 5 minutes walk away; this was inconvenient with large cases. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ALEJANDRO - 28 July 2021
" Good experience "
" Very good service and agency "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DONALD - 21 July 2021
" overall very good "
" excellant, but the machine had errors at the time and is rather hard to use if anyway. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LAURENTIU - 07 July 2021
" super happy with Autoeurope, top class service. "
" i was happy with Budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KENNETH - 25 June 2021
" I have done. See question 3 !!!!!!!!!!!!! "
" Waited an hour to be served as Europcar employee behind the counter tried to sell all the add ons to all the customers. On returning car, barrier was broken, long line of vehicles etc. I had to go tell the Europcar employee to fix it or open another entrance which he did. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CLIVE - 12 April 2021
" I was due to fly out to Malaga to visit my mother, who was terminally ill. However I was refused permission to board by British Airways even though I believe I had all the necessary papers. I was therefore unable to pick up the car, and in spite of these extenuating circumstances was refused a refund . My mother died 2 days later. "
" No experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by LATIF - 29 December 2020
" It's not dollar but hertz and there are no signs at airport for dollar Paid for full insurance with auto europe but was asked again by Hertz agent to upgrade insurance and to pay for upgrade of insurance Deposit taken of around £500-600 and has NOT BEEN RECEIVED back from Herz so it's not Dollar! "
" No signs Paid for full insurance with auto europe but was asked again to pay for full insurance Deposit taken of around £500-600 and has NOT BEEN RECEIVED back from Herz so it's not Dollar! "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by HUGH - 04 December 2020
" Holiday Autos should re-emphasise to all Niza users their practice of deducting 1200 euros from the hirer's Credit Card for the duration of the hire period. "
" Cost and quality of car hire was excellent. Long term hires, 28 days, requires a FULL PAYMENT BOND from Credit Card, 1200 Euros is a considerable deduction which many may NOT have available. The general Malaga Airport Car Hire Companies practice is to BLOCK a Bond Sum, which is much more acceptable. Niza should review their practice and go back to BLOCKING OFF 1200 Euros from the hirer's Credit Card... this practice will harm their business for future hires! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 17 November 2020
" Very good "
" Very polite and fast collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 13 November 2020
" See above re insurance "
" I had wrongly assumed that by paying extra to Auto Europe for the extra insurance to be added to my booking, I would not need to pay the deposit towards additional damage not covered by basic cover. Wrong! Sixt charged me additional money saying your cover was irrelevant. The return desk was not manned and conflicting info was given about dropping off keys. Since noone was there to inspect the vehicle, I remain suspicious that they may keep my deposit saying the previous damage may be new. (I have photos to prove otherwise) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TREVOR - 26 October 2020
" All went well "
" All worked very well although I always like to hand the car over be told all is ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by KARL - 06 October 2020
" Because of the above "
" When I booked car it said no excess but when I picked up car was told only body of car was covered ,not glass of three so had to pay a further 60 euros "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RIYAZ - 16 September 2020
" Car was ready, really happy. "
" Nice and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ELIZABETH - 17 August 2020
" Good comparaison of car hire options, always at a compétitive price. Process efficient and reliable. Telephone good - if required (not on this occasion). "
" Quick efficient collection at Malaga, drop off at La Linea OK (in an underground public parking). Car was old & under-powered, but sufficient for limited use. Air con made a high-pitched noise. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by GEORGE - 12 August 2020
" Cancelled hire as Covid restrictions imposed. No help from Auto Europe basically tough you can only get refund if done 48hrs in advance of hire date. Wish the Government gave me 48hrs notice. "
" Hire cancelled but use Niza regularly and they never fail to please. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 12 August 2020
" I like the fact that I can book a car and if the prices drop I'm then able to change the car to take advantage of the prices. Also saves me checking multiple companies - many of which wouldn't offer the free cancellation. "
" I did not take out their own insurance to remove the excess. They debited my card for the full excess amount whereas most companies just block it on the card. A family member had also warned me how they suddenly find damage on the return. For him it was the roof (not normally somewhere you check but I did). For me it was under the front bumper trying to tell me it was damaged. I certainly didn't do anything however I never crawled under the car when I checked it. In the end they agreed nothing was there. The car was excellent, the turnaround time was good but the 'feel good factor' was lacking. I'd consider using another company next time - unless the inclusive insurance was equiv to another company without. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SHARON - 02 August 2020
" I have already recommended to family & friends "
" Best experience ever. So simple and very efficient, staff wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 29 July 2020
" As above "
" Not enough staff to deal with the amount of customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 15 July 2020
" Easy simple return process. Refund back within a couple of days. Great service. "
" Brand new van supplied. Makes the holiday even better with a nice hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JASON - 18 June 2020
" Having tried cancelling our booking due to the coved issue, i was directed to the website, after going around and around in circles and getting no where, I tried ringing, this was also a waste of time, again going through options and waiting in a queue for hours, still got no where, due to the coved epidemic this should have been an automatic cancellation, with my £96 refunded. "
" Having tried cancelling our booking due to the coved issue, i was directed to the website, after going around and around in circles and getting no where, I tried ringing, this was also a waste of time, again going through options and waiting in a queue for hours, still got no where, due to the coved epidemic this should have been an automatic cancellation, with my £96 refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by EUGEN - 30 April 2020
" Friendly staff, very efficient. "
" Very pleasant experience overall, apart from the fact that the car was given to me without any engine oil! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by DOUGLAS - 18 April 2020
" Easy to deal with and very helpful. "
" Good drop off and pick up. Was very efficient and Courteous. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by COLIN - 14 April 2020
" We booked two different cars from auto- europe, one for all of January, one for all of March both times we were verbally harassed to take out the over priced car Insurance. I am now going to re-look at the way we book our cars for our three months in Spain next January. "
" On collection of the vehicle we were verbally harassed to take out the over priced Insurance, when we refused, the key for the car was put back in the box and another taken from a different box. When we inspected the car the two pieces of damage that was on the sheet were not there but there was plenty of other damage which was not shown on their paperwork, the manager refused to come and look or correct the damage shown on the paperwork, she said take pictures, if that was not acceptable she would cancel the car hire. Never again will I book a car from Firefly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by STEPHEN - 27 March 2020
" Easy website very good value, so a little conflicted about whether to recommend to others. Firefly counter reception very poor but rest of experience was fine. "
" Only 1 member of staff on reception counter initially ( increased to two after about 10 mins & tool best part of 1 hour from arriving at desk to getting car "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 25 March 2020
" Your customer service not helpful at all in explaining the charges....simply you signed...you pay . "
" Coerced into Super-Cover at counter and charged 274€ on credit card over and above £151 rental paid to yourselves. Unbelievable. ! Total £350 plus for one week rental of small suv. In March "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 24 March 2020
" Would never book with anyone else "
" Firefly are really great if you take out their full insurance at the time of booking with auto europe. Otherwise, you will be pressured to buy the extras at the counter and I've even had it added without being asked - cost me over €200 as I didn't check the small print "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TERENCE - 24 March 2020
" the counter staff were very unhelpful and did not convey what all the extra charges were for, got totally confused and thought we paid out a lot of extras. "
" we changed what we ordered to a smaller vehicle which was extensively scratched and dented, because instead of six adults there were only four and we did not get any consideration on what we paid for to we what we hired. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by GRAHAM - 23 March 2020
" Excellent Service and only 2 minutes from the airport "
" Excellent Service and only 2 minutes from the Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 23 March 2020
" Pretty hassle free pick up and drop off. "
" I've used Niza every time for renting in Spain for about 5 years with no real problems. Car was quite scratched this time. Very hard to see on a shiny black car and even more impossible to photo/video so time was wasted showing them the damage. Apparently they were all recorded but they now don't email the photos they already have. This is disappointing as one time I was saved from a charge only due to the damage being on their photo!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by BELA - 22 March 2020
" Used Firefly through Auto Europe twice this year and found them quite reliable. "
" They tried to sell us extra insurance which we already had. The washer bottle was empty and tyre pressures were very low so would question how carefully vehicles are checked before being sent out. We were told we did not have free breakdown cover. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARK - 22 March 2020
" Car was fine except for a few minor external scrapes, and the gearbox wasn't great. "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ROBERT - 22 March 2020
" Nice car, free upgrade, only problem was extra fee at the end for early drop off. "
" Dropped off car two days early as we needed to return early from Spain due to coronavirus. Charged an extra 100 euros for this. No explanation given at the time or in an email to me. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 21 March 2020
" Good "
" Efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICAH - 19 March 2020
" Great service, even in the midst of a pandemic in the country of Spain. "
" Great service would recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 18 March 2020
" See above "
" I ordered the car though Auto-Europe and paid for it on booking. When I picked up the car I was told it would cost another £118 to hire, no reason was given. REALLY POOR SERVICE - I feel I have been scammed!! On returning the car, finding the FIREFLY drop-off was difficult, we had to ask people in the street how to get back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by LINDA - 17 March 2020
" Good service and not as expensive as some "
" They're brilliant if you get full excess and they give u a free extra driver "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 14 March 2020
" Quick pick up and drop off service and friendly staff. "
" Everything went very smoothly. No queue at pick up or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 13 March 2020
" Much harder attitude to hirer compared to when I first used 12years ago. Also seems to be the last courtesy bus to arrive to pick up "
" Not the company it used to be. Despite effecting full insurance fear tactics to take additional cover, presumably commission driven "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by NIGEL - 12 March 2020
" . "
" Car splattered with mud on collection. Car had more damage than shown on the form. Rental desk poorly signposted in airport. Signage takes you to the car park. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by AZIZ - 12 March 2020
" Very comfortable "
" It's amazing, no stress at all. Everything was smooth in the car hire process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 10 March 2020
" Upsetting "
" Yet again a company looked for "new damage " on return. I was able to show the alleged damage was nonsense. I have ceased using two companies because of this practice but this is the first time Niza have attempted to extort extra funds "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 05 March 2020
" Autoeurope is fine but the hire companies are hell bent on selling full insurance to the point of being illegal in their actions to do it. "
" We arrived 95 mins late and were told that the car was no longer available. After 30 mins discussion the only way we could get a car was by paying full insurance an extra 380 euros and then they found a Octavia estate was now available but was automatic. (Never driven one before). We took it just because it was 9.30 pm and we had a young child with us. The rest of the hire was fine but we restricted driving to just 500km over the two weeks. Stop off was fine. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXIS - 04 March 2020
" Auto Europe is great as usual. "
" Having just returned a Hertz car in Palma (PMI) that same day (rented through Auto Europe too), i can confirm that Hertz Palma is much more efficient than Hertz Malaga. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MALCOLM - 04 March 2020
" A 6 RATING IS PERHAPS A LITTLE UNFAIR AS AUTO EUROPE GIVE A COMPREHENSIVE LIST OF HIRERS AND ARE OBVIOUSLY NOT RESPONSIBLE FOR THE TREATMENT BY INDIVIDUAL COMPANYS . HOWEVER IF YOU LOOK AT THE STAR MARKINGS OF ALL THE COMPANYS , NOBODY GETS A 5 STAR RATING . PERHAPS ALL OF THE COMPANYS ON YOUR LIST SHOULD BE ADVISED TO TREAT THEIR CUSTOMERS BETTER OR PERHAPS THEY CONSIDER THE PUBLIC AS FAIR GAME AND A ' CAPTIVE AUDIENCE ' . "
" AS ALWAYS TREATED WITH MINIMUM FRIENDLINESS . CAR FUEL TANK NOT FULL , HAVE TO GUESS AT THREEQUARTER FULL TANK WHEN REFILLING ON RETURN . HAVING HAD SAME PROBLEM BEFORE WE PHOTOGRAPHED FUEL GAUGE . WE AS ALWAYS TOOK PHOTOS OF ALL THE EXTERIOR SCRATCHES AND MARKS ON CAR AS ON RETURN YOU ARE ALWAYS TREATED LIKE A CRIMINAL ! A SMALL MARK WAS FOUND UNDERNEATH THE REAR BUMPER WHICH WE EITHER MISSED ON COLLECTION OR WAS MADE BY SOMEBODY PARKING TOO CLOSE . APPROX 10CM X 2CM , GREAT DELIGHT BY THE STAFF MEMBER WHO FOUND IT ! THEY COULD CHARGE US 170 EUROS FOR SOMETHING THAT WAS NEVER GOING TO BE ATTENDED TO JUDGING BY THE EXISTING DAMAGE ON THE VEHICLE . ( COST IN THE UK , £50 ) "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by LES - 26 February 2020
" So far, a Loyal Customer, with a company that hasn't been beaten on price. "
" returning of vehicles not signposted very well on car park levels. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVID - 24 February 2020
" easy return "
" easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVE - 15 February 2020
" Good "
" Washer bottle was empty "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by IAN - 15 February 2020
" Auto Europe generally give the best prices but it's always worth checking other sources including your airline. Prices vary with time so you need to monitor to get s price you are happy with. "
" The firm is much improved since we last hired from them 10 years ago. The shuttle bus was newish and clean. Collecting the car from open air parking is much better as you can properly check it. The staff we buissness like but pleasant and did not put pressure on us to buy extras as we have our own insurance. The car was an almost new Polo with only 2 bits of recorded damage. We were warned to return it in good time so it could be throughly checked. We filled up s Plaza Mayor and returned it with a full tank. I haven't checked to see if my refund has arrived yet. Close to motorway so easy drop off. Will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 14 February 2020
" Service is easy to use offers good prices. "
" Quick and efficient service. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANTHONY - 14 February 2020
" Very easy to arrange "
" We were given a free upgrade to a fiat tipi which only had delivery mileage. The staff were pleasant an happy to help. We did upgrade to their insurance especially as the car was so new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANEMONE - 14 February 2020
" a.a "
" I purchased vehicle hire for around £50. On arrival I was told that there were extra charges of £119 free mile premium road, vat, SCDWK and taxable charges- goodness knows what that is.... I wont ever hire with firefly again. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ALEX - 14 February 2020
" I booked this car after carefully examining the terms on your website. I am not inexperienced in renting cars from yourselves as you no doubt can tell from your records. The terms on your website did not reflect the actuality. I will not be using Niza cars again and I will be less likely to use Auto Europe because of my experience in this hire. "
" See main comments below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by EILEEN - 12 February 2020
" Efficient friendly staff "
" An excellent service. Immaculate car and no pressure to buy any additional packages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HYWEL - 11 February 2020
" I was told by AE staff that was due a refund and still have not had it 8 days later. Could you please arrange repayment ASAP. "
" I waited for +90 minutes past the pick up time due to staff issues at Firefly, I was told by AE staff that was due a refund and still have not had it 8 days later. Could you please arrange repayment ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MELISSA - 11 February 2020
" i have booked with autoeurope for years, always been very happy "
" I was treated so badly by one of the counter staff. the others were very nice. I will be lodging a formal complaint and leaving feedback on the trust pilot !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DEAN - 10 February 2020
" as above "
" we arrived very late to pick up the car but were offered a larger car for no addiitonal exense - great! my only quibble is I left my glasses in the car and when we went to the office a few days later to ask if they had been handed in was told that they woudl have been thrown away as they would have had no value ( as they were £300 glasses that was a shame - I had tried to call immediately after I noticed they werent in my handbag but could not get through to the office) but this was my own fault for not checking thoroughly I had not left anything behind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 10 February 2020
" No problems and got a free upgrade..... "
" Hertz were fine but Malaga airport is a nightmare to collect a car at if you don't arrive by plane. Hertz desk is in the car drop-off area, not in the ground-side terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JASON - 10 February 2020
" Rental queues were very long when collecting the car, even when you have prebooked. It took longer than half an hour for us to be helped. "
" Even though I paid a zero excess rental fee, in full, upfront, and filled up AT the airport when returning the car, Interrent still held back 20 Euros from my credit card when releasing the deposit. I didn't receive an itemised bill and they still haven't told me what it was for, even though I did query it with them. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MALCOLM - 07 February 2020
" But I would caution them not to be caught the way I was. "
" Budget asked whether I wanted an Automatic or Manual. They did not explain this meant an upgrade from B to E and an additional cost of 345.53 Euros.. They did highlight this on the contract but I thought they said this would be deducted. On the final invoice this addition was reduced to 274.91 Euros, still a lot for an automatic car. If I had realised this addition I would have asked for a smaller car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MALCOLM - 05 February 2020
" Will book with Europcar again. Very organised collection and delivery and no 'hassle' "
" It was great to have a representative at the desk in Spain who was courteus and did not try to coerce us into buying additional insurance. Also pleased that unlike some cars from other rental agencies the vehicle did not smell of cigarette smoke and there was a polite notice in the car asking customers not to smoke. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 01 February 2020
" Very disappointed about the silly extra charges when I pre booked with waiver taken on car "
" When hiring the car online I pre paid the extra waivers. When I arrive I get stung with extras costs. For mirror damage, glass damage, if the car broke down, if the battery died, ( on a new car very unlikely). Put all your extra charges online at first. I wouldn't have booked with you knowing you were going to charge me more when I arrived. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DESMOND - 21 January 2020
" I regularly use auto Europe and despite the awful experience with firefly I will return to auto Europe. "
" The hard sell approach for insurance is not appreciated.. How many times should a customer have to repeat that they have their own excess insurance. Then to return the car and be asked for the receipt for the fuel to evidence the car was fueled. Then an argument bc I fueled the car 10 mins from the airport. I will never use the company again.. Customer service stands for more than a cheap price. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 21 January 2020
" s "
" The car had quite a few scratches that weren't shown on the paperwork. The lady at the counter was very pushy with their insurance and tried to con me on the full-to-full option (i.e. you have to bring it back empty). I'll avoid avis in future "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by LEIGHTON - 14 January 2020
" All round service was as expected and required. Absolutely no issues. "
" Points 1 and 2 say it all - excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CONNER - 14 January 2020
" Auto Europe may have other relationships with other vendors besides Niza, so I can't really say. "
" They advertise a cheap price, but then to get your car they try to upsell you insurance. If you don't do insurance they block EUR 1,500 on your credit card for up to a month. Also, they are insane about damage to the car. I am a responsible person, so I would do everything I can to protect the vehicle but they are crazy. They told me if there is even the tiniest scratch they automatically will take a minimum of EUR 300. Are you kidding me!? If it buffs out or only costs EUR 25 to fix, why charge me EUR 300? (They obviously told me this while trying to up sell me the insurance). I thought they were joking but when I checked out the car they indicated there were already two damaged areas and showed me on a diagram on my contract where the damage was. When I went to the car to look, I couldn't find the damage. I had to call the employee over and he pointed out the tiniest of scratches. I asked him if he charged EUR 300 to the person that returned the car with those scratches and he said he did. They were tiny door dings! They buff out! Can't believe it. Charge the appropriate rate. Don't advertise a cheap price only to turn around and try to get customers to buy an insurance package out of fear. It's bad business. Defiantly will not be using Niaz ever again and will advise friends to avoid. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FABIO - 09 January 2020
" Easy, efficient and professional "
" Best rental care I have found so far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CATERINA - 07 January 2020
" Overpriced slow car, unclear terms with regards to petrol, no option for non inclusive (we already have yearly insurance to cover excess), vehicle was dirty etc "
" Very expensive for the type of car, which was dirty (images available), the member of staff at the counter was quite abrupt to start with and was uninformative with regards to the car type available, at drop off we had to wait to get out car signed off and were told we would get a refund for the petrol but nobody was a t the office to talk to, unsure who to contact now. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JOSEPH - 07 January 2020
" I booked this car and took out the option of Full Protection, which was approximately £90 more. When I checked in at the Europe Car desk, they told me I only had basic cover, not Full Protection, and tried to sell me expensive additional insurance. I told them that I had annual Excess Protection Insurance and refused. I am due a refund from Auto Europe. "
" See below. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KARL - 06 January 2020
" Very pleasant "
" Very easy rental and no one tried to rip me off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 06 January 2020
" Auto Europe process was slick. "
" The car was in dreadful condition with dents, scratches and damages all around the car. Saying that the car inside was clean and drove well. Big queue at the counter so pick up was slow and staff to check the car with tablet were hard to locate. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by DAVID - 05 January 2020
" Would use you again. "
" Very positive experience using firefly and car was in good condition and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MALCOLM - 01 January 2020
" Car badly scratched , fortunately took lots of photos otherwise would have had an argument. Always feel on the defensive , pushed for extra insurance and car minutely examined when returned hoping we have missed something with our original inspection . A smile would help as well ! "
" Car quite marked . Fortunately took lots of photos otherwise would have had an argument! Always feel on the defensive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MATTHEW - 26 December 2019
" Very good "
" Very impressed with Key n go after initial issues with submitting documents online. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SHAMSUL - 19 December 2019
" Fees unclear. Should only advertise cars that are available for booking. "
" I selected option and paid additional fee for extra cover/insurance on booking, but was told I only had basic cover so had to pay £250 on top. I booked BMW 1 series but was provided alternatives - would prefer if this was clear on booking. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 15 December 2019
" good "
" no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 14 December 2019
" All fine apart from the nightmare drop-off. I've rented through AutoEurope and Firefly many times before without incident. Firefly's immediate damage charge and poor response to my repair invoice request has made me very angry. Will AutoEurope intervene on my behalf? "
" The car was fine. I was so relaxed that I didn't check the car before returning it and some areshole in a white vehicle must have brushed my front left wing without me noticing. I got stuffed with a €258.68 charge but Firefly won't/haven't yet send/sent a repair invoice as requested by my insurance co. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GEOFFREY - 14 December 2019
" I have used Auto-Europe now many times in Europe and find them very reliable and very competitive. "
" My flight was delayed by nearly 2 hrs and I arrived to pick the car up at 01.50, I was so pleased to see that a member of staff had stayed back so that I could pick my car up, and there were no more customers to tend to. The cars are not in the greatest of condition, but more than adequate for the price I paid and was certainly reliable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 13 December 2019
" Great prices, nice cars, better than average experience "
" Currently are one of the best car hire companies at Malaga Airport. Check-in could be faster only one agent working. Check-out at end of hire is always difficult if companies insist on checking minor marks on bodywork even if it is only a minute or temporary mark. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BORIS - 10 December 2019
" Have been using for years, always recieved efficient service - thank you! "
" I chose Avis expecting a good quality of service, all be it there were many cheaper providers. Unfortunatelly, I regreted my decision: the girl at a counter was very slow and seemingly unwilling to speed up the process until I bought extra insurance. This was completely unnecessary as I have a UK year-round insurance. However, I reluctantly agree to a €42 (€6 p/d) supplement to bring down the excess to €100. When returning the car and settling the bill, this has become €58 - the drop off girls stated it was the airport tax and nothing to do with Avis - I felt conned and cheated!! I asked the counter girl for a small size car ( booked Ibiza size cat) due to parking restrictions but she stated the only car available was Citroen Ellysse. I accepted this not knowing what size this car was. When in the parking garage, I realised that this car was too big and the staff there changed this to Opel Corsa. Although this was upon my request. I felt that I received the smallest category of car and paid the excess of €58, which should have been €42. Will NOT be booking Avis in Malaga again. Please forward my feedback to the team in Malaga. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by JEFFREY - 10 December 2019
" Superb "
" Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HUGH - 07 December 2019
" Excellent trouble-free car hire experience from Niza, and always use AutoEurope as a price comparison site. "
" Very efficient hire experience from Niza agents, car spotless with any small scratches noted on the hire agreement. Good experience with Niza, if the price is right from AutoEurope I will be happy to use Niza again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 05 December 2019
" Simple straight forward booking process with excellent rates. A professional compsny to deal with. "
" Hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 03 December 2019
" see above "
" yT were obviously unhappy that I had booked through AUToeurope and not direct -tried to push insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JEFFREY - 02 December 2019
" I would advise anyone booking with Auto Europe not to be tempted to buy their extra insurance cover. "
" Firefly would not accept the prepaid extra insurance purchased from Auto Europe and insisted on me taking out their own extra insurance as well. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JENNIFER - 27 November 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TERENCE - 27 November 2019
" Very straightforward "
" Not enough counter staff to deal with the volume of customers. As they know in advance what planes the customers are arriving on this ought to be addressed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GRAHAM - 27 November 2019
" Good overall experience, just the extra insurance at the pick up is a pain "
" Tried to sell extra insurance, when I had that option when I booked. I don't want to be hassled to buy more "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ROBIN - 27 November 2019
" Had to return early from Spain due to a death but having called Auto Europe at Interrent desk on arrival in Spain they were unable to help thereby leaving me out of pocket. I used the car for 9 days instead of 14 "
" Good service and they tried to amend my booking because I had to return to UK early. Unfortunately Auto Europe were unhelpful and unprepared to refund or change the booking despite ringing them from the Interrent desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LYNNE - 27 November 2019
" Couldn't fault the service very quick, efficient and friendly staff "
" Staff were really good as always condition of car was good however car itself was awful. I was given a Fiat cubo which is not comparable with VW polo not at all a holiday vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 26 November 2019
" As above "
" One of my better hires from Malaga car hire providers. Very nice newish car, a couple of pin prick scratches identified by Niza no dramas, a pleasure to hire from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 26 November 2019
" Good prices and choices, no problems. "
" A bit confusing as they are now part of Goldcar but no problems, although having to leave a deposit for fuel was a touch annoying, never returned any cars not full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CLIVE - 25 November 2019
" The booking process with you was okay, but the end result was unacceptable "
" I hadn't realised this was a "rent-a-wreck" service. The car was a Fiesta with over 60,000 kms on the clock with endless bangs and scrapes on virtually every panel. The rear parcel shelf was broken, which made access to the boot difficult. The clock was wrong, and with instructions in Spanish was impossible to change - we were already sufficiently confused between UK and Spanish time, without the car clock being a further hour adrift! The check-in process was bonkers; all on a computer terminal. Firstly, we couldn't register, because we arrived more than half an hour early. Secondly, having registered in the terminal, upon arriving in the car park, the staff there didn't believe that we had registered! They were asking for a print-out, but I had elected for the electronic-only version, which wasn't then available on my phone. Talk about stressed-out before we even left the airport!! "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by MUSTAFA - 24 November 2019
" Good customer service from Auto Europe as they inform me regarding my car rental booking . "
" They are Crooks not trusted, blame me very small spot and charge 170 Euros which I have not done any thing. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by GARETH - 24 November 2019
" AutoEurope was fine (clear information) but Interrent was not fine at all. "
" Had to wait for 90min for the keys with no explanation. Was asked to sign off the condition of the vehicle without first inspecting it. Did not receive full return of petrol deposit (despite returning the vehicle with a full tank) and again without explanation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 23 November 2019
" Very Good; have already recommended you to a friend! "
" Excellent Car and superb value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BARRY - 22 November 2019
" Very easy to book. Courtesy/info email just before travel. Very efficient. "
" Everything was done by Hertz. We turned up at the return desk by mistake but a very helpful lady sorted everything out for us with a smile and no grumbles. Returning the car was very easy, simple and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 22 November 2019
" recommend - I do regularly! I've been using Autoeurope for years. "
" Got charged to take an upgrade I didn't want, as a car wasn't available (despite me turning up at the pick up desk at the time I had stated when booking the car). Apart from that, all was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MUKHTIAR - 21 November 2019
" Very very disappointed with Hertz.. Our holiday was ruined .. we were given a car that was not road worthy and dangerous to be used on the road..very bad experience with Hertz. "
" We were given a car that was not road worthy of driving We could have had an accident on the motorway... When we were calling the Hertz number to pick it up it took long time to get through.. Also Hertz were not helpful to come out n bring us another car to where we were.. We had to wait long time for taxi arranged by Hertz to take us back to airport to pick another car .. All this took us approximately 5 hours.. we missed our golf for the day resulting a loss of 270€... And our holiday was ruined on the first day "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by SUZANNE - 20 November 2019
" Unpleasant pick up experience but on returning the car, which was great, very good experience and lovely staff. "
" Excessive pressure to take out extra insurance by an extremely rude and aggressive person at the desk when I pick up the car. An unpleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 20 November 2019
" Very easy. Good price "
" Great apart from the original car we were given had front bumper hanging off. This wasn't marked on their damage sheet. Happily changed car for us. Excess waiver insurance obscenely expensive as with all rental companies. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by STEVEN - 20 November 2019
" Pressure to buy insurance spoiled the experience in some ways. "
" Heavy pressure to take out their excess insurance - much more than I've had before from Centauro who usually just ask the question. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANTONY - 20 November 2019
" only received a partial fuel refund, despite returning full. "
" only received a partial fuel refund, despite returning full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 18 November 2019
" For the reasons above. For the extra 25 or 30 pounds I would go with the mainstream rental companies next time to avoid starting the holiday late and disappointed. Furthermore it is now over 6 weeks from returning the vehicle and STILL we are waiting the full refund of the deposit. "
" It took far too long to pick up the vehicle from Malaga Airport. The pick up was booked for a specific time however the vehicle was not ready for that time. All the other hire car desks were processing their customers much quicker. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 18 November 2019
" As above "
" Great service and very good value. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by THOMAS BRYAN - 17 November 2019
" Have used Auto Europe a few times and always found to be good and helpful. "
" The first car had a faulty tyre found during the inspection. The car had to be replaced. The second car had damage that had not been previously reported. Had we not spotted this we would have probably been held liable. Other than those issues everything else was good. You just have to be careful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GERALD - 15 November 2019
" At collection, I was asked to sign a totally blank computer screen which I assumed was simply to place a block on my credit card. On return, I was presented with a bill for 658.84 euros to cover the rental cost plus additional insurance and miscellaneous other items which I had NOT requested. (As part of the prepayment, I had already chosen to pay an additional sum for a zero-excess option, so I did not need these extras). Just to rub it in, the Budget invoice which was later sent to me reduced the nett sum payable by only 157.99 euros, not by the full £184.88 I had paid via Auto-Europe (i.e. approx. 213 euros at current exchange rate). No problem with Auto-Europe. I use you frequently. But this appears to be a scam based upon the sheer impracticality of being able to check the contractual details at the collection desk. (This was in fact sent to me later by Budget in an email, with three attachments amounting to approx. 50 barely-legible pages!!) I shall be phoning you about this shortly. "
" See below "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by JOHN - 15 November 2019
" excellent "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LESLIE - 12 November 2019
" All found good service "
" Nice newish car and suited our needs exactly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 12 November 2019
" Easy to use and would use again. "
" Mini bus pick up area needs to be signposted, but otherwise all was reasonably okay. Would use again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVE - 11 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PHILIP - 11 November 2019
" As said before all ok..but smelt of smoke/cigarettes "
" Upgraded car was good..but smelt heavily of smoke...why allow people to smoke anyway "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ROSEMARIE - 10 November 2019
" Good website "
" The car (Fiat Panda) broke down after approximately 80 km. I waited for 150 minutes before a taxi finally arrived to take me back to Malaga airport to get another car. The replacement car was excellent (Audi A1). When I took the Audi A1 back at the end of the holiday, the counter staff tried to fine me for not returning the Fiat Panda with a full tank of petrol! I refused to pay, and they eventually credited out the charge. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by STEPHEN - 08 November 2019
" Simple booking process - good clear information provided "
" Overall I was pleased with the rental experience although I do have a couple of negative comments - Collection of car took a long time due to queue and slow counter staff - On collection of the car I was charged 153.67 Euros for a full tank of fuel. On returning the car full a representative checked the car and said it was all OK - I asked about a refund and was told it would be done automatically - Only 120 Euros was refunded with no explanation! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUSAN - 06 November 2019
" I have one issue in that Firefly have debited my credit card euro 47.18 on 28th Oct 2029 but I do not know what this is for? How do I query this? The car was delivered back with a full tank of fuel. "
" Everything was fine except I have been debited €47.18 on my credit card but have had no notification what this is for-how do I query this? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WAYNE - 06 November 2019
" A lot of hard sell trying to get me to upgrade the vehicle 3 times, I had chosen even though the upgrade was about the same size, also hard sell for the insurance, I already had insurance excess cover, "
" A lot of hard sell trying to get me to upgrade the vehicle 3 times, I had chosen even though the upgrade was about the same size, also hard sell for the insurance, I already had insurance excess cover, "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ZIED - 05 November 2019
" Obliged to take insurance "
" Forced to take extra insurance was mislead "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 04 November 2019
" No problem at all. Everything was very simple, which is what you want. "
" Generally very good. Pick up and drop off were easy albeit somewhat of a queue for the former. At that time I heard a customer dropping off a car note that there was a slow puncture. Strangely we had the same experience and twice during the week I had to inflate one of the tyres. Otherwise good value. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANTHONY - 04 November 2019
" All very easy "
" Good selection of cars, good service and good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 02 November 2019
" Thoroughly recommend "
" A perfect car hire, with no complaints at all! That said, I haven't received any email from Record confirming the fuel and damage excess deposits being cancelled. By chance I did notice a credit for the fuel on my account but no mention of the €1400 damage excess! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 02 November 2019
" I've used Auto Europe once or twice a year for a few years now and it has always worked smoothly. I don't even look at other brokers anymore. "
" They were busy so there was a bit of a wait. Very surprised to be given a substantial upgrade to a premium SUB. Not ideal for the small towns I was visiting but I didn't realise how big a car it was until I had found it in the car park! Lovely car to drive and no problems except that returning to the airport I filled up the car and it didn't show full. Filled it up again to be sure but it still didn't show full. The returning inspector accepted my explanation so, hopefully, the €88 They took from my credit card will be refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 02 November 2019
" Because of my experience and the insistence at the Avis desk that I had to insure a further €2100. I would be unlikely to use either Auto Europe or Avis again. "
" I was very disappointed to be given an Opel Insignia that had done 21000 km at the desk. I did not consider this equivalent to the BMW 3 series as advertised "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GARETH - 29 October 2019
" The experience was one of the better ones I have had with car rental. Niza seeks a smaller company and everything worked out fine. "
" After long plane journeys one does not usually relish the idea of waiting for the shuttle and then queuing at the desk. The shuttle did take a while but there was only a queue of 2 at the desk. The girl was very chatty and helpful. She was annoyed to see the boot was still full of rubbish so she took the car to maintenance to be cleaned. There were a few dents in the car but the Opel soft top is a super car for our purposes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JAMES - 29 October 2019
" Generally good "
" Perfectly OK although some damage not noted at contract signing "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JAMES - 29 October 2019
" As above. Told that we needed to pay extra to have any worthwhile cover. "
" Pressured into purchasing additional coverage as told that broker sells packages that don't cover for any actual damage or breakdown cover. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 28 October 2019
" It all worked perfectly! "
" It wasn't clear that we had to go the Interent desk to get the car keys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ENRIQUE - 27 October 2019
" Quick "
" Quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MALCOLM - 26 October 2019
" As above "
" Have used Niza several times , this was probably the quickest booking in . Really nice clean car other than the inside of the front and rear screen which is what we have come to expect with all car hire companies and stops me giving a ten ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ROMAN - 26 October 2019
" Company charged me for a super light scratch 185 Euro. I have claimed at Firefly and Hertz, but did not even get an answer. I have called Auto Europe and have been discussing for 30 minutes with an employee without result. ABsolute no go. Never ever will I book again Auto Europe or Firefly. In addition I will check with my lawyer my possibilities "
" Company charged me for a super light scratch 185 Euro. I have claimed at Firefly and Hertz, but did not even get an answer. I have called Auto Europe and have been discussing for 30 minutes with an employee without result. ABsolute no go. Never ever will I book again Auto Europe or Firefly. In addition I will check with my lawyer my possibilities "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 23 October 2019
" Easy to book with and competitive. "
" Relatively quick to pick up the car - some upselling but not pushed when we said no. No long queues for pick up and easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 23 October 2019
" As an agent I feel that you should be doing more to control the actions of the companies you do business with. "
" We were put under extreme pressure and threats to take out additional insurance that I did not want. The car provided was damaged on all sides with bumps and scratches. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by MUNAF - 22 October 2019
" As above "
" I will be making a complaint through the relevant legal channels as they have committed fraud on my account and deducted payments which I have not authorised. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by DEREK - 22 October 2019
" Better than most. "
" Worth paying more for Avis better service. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MICHAEL - 22 October 2019
" No issues - all worked well and there was good value too. "
" All great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TRACY - 21 October 2019
" Picked up promptly on arrival and driven the two minute distance away from airport to collect car. More convenient than picking up car at airport and struggling to leave multi storey car park. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 21 October 2019
" Very happy with Auto Europe. Always provide a good service at affordable prices. Unfortunately in this instance the rental firm were very poor. "
" Very poor experience overall. Fined over £300 for a historic scratch that was already on the car. As I hadn't photographed it I was told I had no evidence to the contrary. Anyone looking at the small mark would have known it had been there for a while. When in Malaga I drove down a lane by accident that had restrictions. I accept full responsibility for my mistake, but Click Rent charged me an 'admin fee' of 50 euros just to inform me of my error. They claimed this money without my permission. This didn't cover the fine, just the courtesy of them letting me know the fine was coming. Several other customers in their offices returning cars seemed to be in dispute about hefty unwarranted fines. AVOID CLICK RENT AT ALL COSTS - quite literally!!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MICHAEL - 21 October 2019
" See 3 above "
" Friendly and helpful staff both at pick up and drop off made for a pleasing experience. Everything was explained clearly and succinctly. The car was in excellent condition and a pleasure to drive. Having tried other car lease companies in the past at Malaga airport and can say that Europcar is head and shoulders above the rest. This was the second time I have used the company and will continue to do so when travelling in Europe. WELL DONE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 19 October 2019
" The drop off was very quick and efficient and as I said it was difficult for your staff on collection because of the amount of people collecting vehicles "
" I waited a long time for the car to arrive, I appreciate you were very busy but I would have liked to have been told how long rather than "your car is on its way only about 5 minutes" the front indicator didn't work which I purchased a bulb because I didn't want to complain and wait any longer "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ABDELAZIZ - 19 October 2019
" Excellent price excellent customer service excellent booking and safe. Thank you "
" Excellent customer service and friendly customer...very nice friendly professional people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 19 October 2019
" Rented several times from centauro, always good value , however this time took too long to collect vehicle not the staffs fault but need to sort a better system. "
" Collection of vehicle not as smooth as should have been, system change obviously not working properly. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BARRY - 19 October 2019
" Overall very good. "
" Overall a very positive experience with Sixt. The only negative aspect was the location of the pick up desk in the car park. It was quite a significant walk from the Sixt desk in the terminal to the pick up office in the car park. I have minor mobility difficulties so found the walk challenging. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILIAM - 18 October 2019
" great company to deal with "
" had no problems with this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 18 October 2019
" We have used your company on previous occasions and as long as we continue to get a rental at a good price and good customer service we will continue to book with you "
" Very Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BELINDA - 17 October 2019
" The website should make it clear insurance is a lot extra i.e. £170 on top of the £50 a day rental "
" When I booked on the website it implied insurance was included but when I got there it was only 3rd party insurance and I didn't enjoy the car as too worried about getting a scratch and being charged an astronomical amount of money "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by PETER - 17 October 2019
" A good experience at a reasonable rate. "
" The Staff in the Enterprise office at the train station in Malaga were great and made the whole experience of hiring and returning the car stress free from beginning to end and are to be congratulated. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MIRIAM - 16 October 2019
" This is the worst experience we have had with this company which I and my husband have used on numerous occasions. "
" I had to wait 2 hours at the car rental and then walk a great distance to pick the car up which was only just ready. There were numerous scratches etc. on the car and on returning the car, the radiator warning light came on and we had only travelled a total of about 60kms. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by PETER - 16 October 2019
" Calle Alhamar, 35, 5B, 18004 Granada, Spain "
" Excellent, fast, competent service - followed up with swift emails of contract and condition report. All smooth and delightful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PETER - 15 October 2019
" Seems Auto Europe prices can vary epending on season and time of booking - still sussing this out. Rates excellent if you pick your time. Why pay £200 if you can pay £50? "
" Arrived 1.5 hours late, and subsequently charged for late evening arrival - apparently I forgot to provide Flight info, which I now cannot prove either way. Desk-clerk was not as friendly as usual with Niza - maybe he didn't want to work late? Otherwise the deal was sorted quickly and efficiently, car was in good condition, and 1500 Euro deposit refunded promptly on return to UK as usual. Have used Niza for some years without problem, unlike a couple of others when I tried cheaper firms. Rates available via Auto Europe are very competitive if you pick the right time to book! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERNEST - 15 October 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 15 October 2019
" I would definitely book again "
" Nicely presented car no hassle collecting or returning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLIN - 14 October 2019
" Never had a problem with Auto Europe "
" I have used Niza on a number of ocassions over the years and have usually had the same thing with them trying to sell the additional insurance, I have my own CDW so do not need it. This time I was told that their terms and conditions had changed and that they would take the 1600 euros deposit from my credit card and hold it for 45 days before returning it or I could pay 126 euros for their insurance. I am not sure if it is legal to hold the money once the car is returned but as I did not want them to have the money I decided to pay the 126 euros. I felt that I was being held to ransom by Niza and will not use them again. I have read similar reviews on Nizas web site so I assume it is common practice. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STEPHANIE - 11 October 2019
" Excellent service as always "
" Excellent service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 09 October 2019
" xc "
" The only issue was having to wait 30-40 mins to collect the car. They had five desks manned so they were trying their best "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 08 October 2019
" From booking the car at home to collecting it at Malaga and returning ghe car at Malaga airport was hassle free. "
" The whole experience was very quick and very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JULIE - 08 October 2019
" Very easy and great service on pick up and return. "
" Very easy and great service on pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 08 October 2019
" As above "
" When I dropped off the car on inspection they pointed out 2 areas of damage which were not listed on the paperwork I had been issued. When they checked the pictures they had on record they could see this had been previously recorded. They need to be better at recording damage and not blaming innocent customers. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MICHAEL - 08 October 2019
" Friendly efficient staff with good language skills - no hard sell. "
" Bit of a walk from Arrivals hall but all under cover and well signposted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 07 October 2019
" Appalling scam. They LIE and rip you off. You book online and go to desk. Online we had added Supercover. it says "Your rental includes relax insurance including coverage for wheels, glass, undercarriage, and roof" when you get to desk and WITHOUT your knowledge they add on Mega Relax!! thats covers loss of keys, damage to underside of vehicle, the roof and towing costs. As an EXTRA charge and They dont tell you. They take it off your card and Auro Europe cannot dispute it they say because you sign to take the car away. Then they add on Smart Return, which again is just a way of ripping customers off. They say at desk "we just need to block 85 euros on your card for full tank of petrol and when you bring it back full then it gets refunded" That was the EXACT words. that NEVER happened. They take more than 85 euros then take off an invented Logistics Rate, then a Return fee Fast then an Easy Return Fee - all out of your imaginary 85 euros for petrol. They are just covering their tracks for scamming money out of customers. There is a Cargo oficina charge at some locations - this was Malaga so they took that too. We go to Malaga 12 times a year and we will NEVER use this company Interrent or Auto Europe again. Id rather walk or jump on a bus than be conned out of money. They are thieves dressed up as a legitimate company. Dont trust them!!! "
" Appalling scam. They LIE and rip you off. You book online and go to desk. Online we had added Supercover. it says "Your rental includes relax insurance including coverage for wheels, glass, undercarriage, and roof" when you get to desk and WITHOUT your knowledge they add on Mega Relax!! thats covers loss of keys, damage to underside of vehicle, the roof and towing costs. As an EXTRA charge and They dont tell you. They take it off your card and Auro Europe cannot dispute it they say because you sign to take the car away. Then they add on Smart Return, which again is just a way of ripping customers off. They say at desk "we just need to block 85 euros on your card for full tank of petrol and when you bring it back full then it gets refunded" That was the EXACT words. that NEVER happened. They take more than 85 euros then take off an invented Logistics Rate, then a Return fee Fast then an Easy Return Fee - all out of your imaginary 85 euros for petrol. They are just covering their tracks for scamming money out of customers. There is a Cargo oficina charge at some locations - this was Malaga so they took that too. We go to Malaga 12 times a year and we will NEVER use this company Interrent or Auto Europe again. Id rather walk or jump on a bus than be conned out of money. They are thieves dressed up as a legitimate company. Dont trust them!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MARTIN - 06 October 2019
" Very user friendly "
" Good value, nearly new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 06 October 2019
" Thought I had a really good deal until I was charged again when I picked up the car. Contacted you in case it was a genuine mistake but have had no response from you. Every thing else was very good but to be charged twice seemed very much like a scam. I would hope to hear from you about this soon before I have to refer to my credit card provider. "
" I was charged for a car hire that I had already paid for. Have contacted you but had no response. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SAM - 05 October 2019
" Sold me a deal on a vw golf (or similar) when the actual rental car company had no such vehicle. "
" They didn't even have any vw golfs to rent, so they used the excuse of me being slightly late, to send me off with a Micra, as I'd 'missed my chance with the car I actually booked. They also charged me another 175 euros for their insurance policy, which they led me to believe was mandatory. If I didn't have a crying 2 year old, I would have told them to forget it and sorted something else. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by MICHAEL - 04 October 2019
" Would reccomend "
" good value, easy booking, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUSAN - 04 October 2019
" As above "
" Overall very satisfied with Europcar. One small niggle was we had to wait about 40 mins to collect our vehicle even though we had checked in online. However Vivienne at the counter was helpful and provided us with an upgraded car at no extra cost which we were very happy with. Drop off was easy. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SREENI - 03 October 2019
" I worked for rentalcars/booking running their App division for the past year. You're pricing and web journey is better! Well done digital and pricing team! "
" I've been charged for a late drop off, but I have a photo of the dashboard showing full tank of fuel, parked up in the return centre and 40mins before the required drop off time!!! They charged my card without warning. Terrible. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 02 October 2019
" It's a car rental, not "an experience"! "
" Counter staff slyly tried to charge for extra insurances saying it was part of the deposit, just caught it at the last moment. They denied the charge was the insurance, but it was clearly shown on the contract. Took 20 mins for them to take it off. Interior of the car was filthy. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ROBERT - 02 October 2019
" No problems - very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CARL - 01 October 2019
" I definitely will be using Auto Europe in the future. Price and service is outstanding. Total peace of mind. Thank You "
" Car was clean and tidy but vastly underpowered. Staff were extremely helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANTHONY - 01 October 2019
" Efficient, good price, good cancellation arrangements "
" Good price, excellent car, efficient service, no hidden costs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRANCIS - 30 September 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 29 September 2019
" All was fine, no problems of any kind "
" No problems. Counter staff very efficient, no hassles at all. Return was easy and quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAVID - 29 September 2019
" I think Autoeurope should campaign for transparency in the hire process and greater honesty from hire companies. "
" Better than most. I have hired in Spain for 16 years and am disgusted by the frequent attempts from companies to extract added funds. I have been accused of causing damage that pre-existed! by other companies. I will continue with Niza. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 29 September 2019
" Overall good. Car was clean, as advertised and performed well however driving around for a week with a lot of damage down one side was not ideal and an alternative in the same class was not made available at pick up. "
" Drop off location in Madrid very difficult to navigate to...strongly suggest people use Street View prior to leaving otherwise you'll be directed into the station. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MIGUEL - 29 September 2019
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOMENICO - 28 September 2019
" All good, nice car ,very good condition "
" Everithing was good , the car was not the one I was expecting but anyway was very nice , tidy and clean, and also the staff was very friendly . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAVID - 27 September 2019
" Good efficient service with excellent price. "
" Already done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RUSSELL - 25 September 2019
" Staff were very good "
" Car was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WAYNE - 23 September 2019
" have no problems with auto europe very good company to deal with with fantastic deals. i have a problem when the hire company tries to give you a car that is damaged and dirty would not recommend record "
" wanted to supply a car that had not been cleaned,a different model to what had been ordered high pressure to upgrade not customer freindly "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by HEIDI - 23 September 2019
" As above! "
" My issues are with both Budget and Auto Europe. 1) I feel I was mislead with what I pre-ordered. I thought I had full cover, only to be told at the airport desk that I had basic cover only. This led to a further bill of 500 Euros. The amount I prepaid was also reduced due to "currency conversion". 2) I ticked VW Golf or similar (as this is the size of car I drive). There was a huge 4x4 Seat Tarocco waiting for us which was very difficult to drive around the narrow streets of Andalucia. 3) You claimed the Sat Nav would be charged at a maximum of 84 euros. The man at the desk kept saying that was not true and the documentation I held was from "some other company" and not Budget. We were charged 15 euros a day (10 days in total). Also it was 5 years out of date! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 21 September 2019
" Easy to book "
" Great car, quick procédure with Pick jó and dropboff too "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIDNEY - 18 September 2019
" Ok "
" Very very long wait on collection "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JULIE - 17 September 2019
" Easy to compare "
" Great- the guy at pick up even recommended a good restaurant. He persuaded me to upgrade the car and this turned out to be a v good recommendation because the hills were v steep and it enabled us to be confident to get out and about more away from Granada. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHANIE - 17 September 2019
" Excellent service as always. Highly recommend. For a budget service they are very good indeed. "
" All great except for the waiting time at pick up. It's much better now that there is a ticket system but as not all desks were staffed there was still a lengthy wait. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RADEK - 17 September 2019
" Always very good prices, very good experience. "
" Slow pick up, but the rest very good!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 16 September 2019
" No issue with Autoeurope "
" Charged €225 for a small scuff on the rear bumper that may well have already been there "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 16 September 2019
" Auto Europe were efficient and remarkably good value. I have used them for many years and will continue to do so. "
" The male member of staff when I collected the car was extremely rude and disinterested. I have been using hire cars for many years and I have never experienced anything like it before. It wasn't particularly busy and there were no problems with the transaction so I was shocked by his manner. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by IAN - 16 September 2019
" ssajj "
" Friendly efficient staff. The only problem was that the windscreen and side windows of the car were covered in a thin layer of dried dust and rain that was very difficult to clean off. It made driving into the sun very dangerous and I had to stop and buy a specialist cleaner to try and remove some of the marks. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MARK - 16 September 2019
" Always book through Autoeurope and now take their all inclusive insurance, only had to claim once and went smoothly. "
" What a brilliant local business, no hard sell, efficiently run, great value, possibly the best rental experience I've ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LYNNE - 16 September 2019
" I think you are dishonest immoral thieves. I am a journalist and I am going to write about how you operate. Disgraceful. "
" I was persuaded to purcahse another policy at the airport for 312 Euro. Totally dishonest salespeople with your business partners Firefly. They lied throughout and said I'd have to pay excess with the basic policy that came with the car. They didn't point out that all the excess is repayable as long as there is no accident. Absolute rogues and thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TERRY - 16 September 2019
" Same as the above comment. "
" I have previously sent an email to you about being charged twice at two different prices, I am waiting to hear back on this matter? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAVID - 15 September 2019
" Good value. Efficient system "
" Very close to the airport. Staff spoke excellent English "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 15 September 2019
" See section 3 "
" We have no issues at all with the actual car itself. However, the staff at the rental desk were insistent that we did not have full insurance cover included and we were advised that an additional amount of Euro 93.52 was required to ensure we had full cover (Super Cover). We felt obliged to take this additional cover despite us believing we had already paid for this with yourselves. It was made clear that none payment of this additional charge would have been at our own risk and expense should an accident or damage occur. We'd like to hear from you to clarify the insurance position as we feel this additional cost was unnecessary and at a high premium for what amounted to 2 days car hire. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KIM - 14 September 2019
" The staff member who dealt with me showed me the car deatails Seat ajustment Lights He made sure i was comfortable with everything before i drove away "
" My overall experience with centauro was fansatic I could not fault anything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RGRANT - 14 September 2019
" I have used auto europe several times and find the website and voucher easy to understand. I always go for zero excess to save any problems. "
" Good efficient and polite counter staff. Had to wait about 10 minutes for the car but I landed 20 minutes early. Not trying to push all other products like some companies. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SIMON - 13 September 2019
" Easy to use. Simple website. Good info "
" They,ve improved but still not the most customer friendly experience. Waiting time was better though "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ROMA - 13 September 2019
" See above "
" We rented from Malaga airport and was shocked to see that it was owned by Goldcar as i have had problems with them last year accusing me of breaking a rubber piece that holds up the luggage rack... costs £3 but they took €100 . I had purposely started clear of them so you can imagine I was very hesitant finding this out. We waited for at least 45 mins in a queue as there were only 2 staff working. Eventually we got the paperwork but were sent to the wrong lifts and got lost as the signage in the airport is very poor. We got the key and took a video of it... Inside and out. On returning it, we had to drop the keys in a hole in the wall outside the office. I was wary of this as no-one came to check the condition of the car but am pleasantly surprised that there is no extra charge been added. As that is the case, I am pleased with the cost. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 12 September 2019
" I think Auto Europe are a good company and I have used them previously. They have dealt with the claim for reimbursement of the excess charges promptly and makes amends for the poor treatment by Record. I would strenuously urge that they re-consider using a company like Record. I would prefer to pay more for a company that treated you better at the airport. Perhaps a customer rating of hire companies would resolve this. I am sure I am not alone in my experience of Record. "
" I arrived 15 minutes before pick-up time and took a ticket. There were about 6 people before me. The queing system appeared irrelevant with numerous people attended to without tickets who arrived after but obviously Spanish. I had to wait for over 1 hour before being attended to . There was significant pressure to upgrade the vehicle and take out extra insurance which exceeded the rental charge . On return I was charged for damage which was not visibly apparent at pick- up, a very small scuff mark on the underside of the bumper. Whilst this damage which I was unaware of, may well have happened whilst parking or crossing a speed bump. Being presented with a € 50 charge for the subsequent return inspection as well as €382 for the small scrape seems excessive. I have subsequently been double charged for the €50 for the contentious inspection fee. I will contest this with my credit card company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RUSSELL - 12 September 2019
" Wouldn't like other people to experience this type of greeting. "
" On collection of vehicle we were greeted by a very rude member of staff who we also encountered in December, apart from this the service was good! Think this person needs some extra training!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CRAIG - 10 September 2019
" Good service from Auto-Europe but horrendous service from Record "
" It took over an hour to be served at the airport "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 10 September 2019
" I would only use Auto Europe because they provide an excellent, friendly and easy to understand service on their website. "
" Excellent, friendly service from Avis at their Malaga Railway Station office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CAROLINE - 10 September 2019
" irrelevant as Avis have been appalling "
" the car was damaged all over. small marks everywhere. 2 of which were not listed on Avis computer when we were given the car. i had to force them to log these before driving away. upon handover I had to request it be checked as I wanted a receipt to confirm I had returned car as found. the guy was really rude and impatient and implied I had made one of the marks on the car. I asked for a receipt to be emailed and he abruptly said wait just wait and that it would be emailed shortly. its 3 days later and I still haven't got it. Avis was much more expensive but I went with them after previous poor experiences at malaga airport with other companies. they are as bad as the cheaper companies but price as if they are superior. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by EULALIA - 09 September 2019
" I do wonder if by going through you we get the less favorables cars than going through Hertz directly. I've used Hertz previously, directly, and the car was new, clean etc - as you would expect. "
" The car was not of the standard expected; they suggested we downsize car given the one we hired they said was huge but the car we got was very disappointing. If it wasn't for the fact that we had my 85 year old mother with me and it was early hours of the morning, I would have gone back and asked for it to be changed. It was not nice to drive, had lots of scratches, smelt of cigarette etc. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ALISON - 09 September 2019
" The only criticism was the wait we had at the airport to pick the car up. Once we got to the counter the staff were efficient and quick, but we did have to wait about half an hour. The drop off was really fast though. No real complaints. "
" Car was great, clean and efficient and good on fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JEANIE - 07 September 2019
" I arrived at Malaga Airport and had to wait over an hour because the Firefly staff member couldn't access his PC as he didn't know the password and his Manager wasn't around. Not impressed! I was then given keys to a Xandero which I had to return 3 days later. I had to take half a day out of my holiday to return that car as it had a failure - a light was constantly lit and and I'd stopped by a garage to have all the tyres and the car checked but they didn't know what it was). Firefly didn't know what the problem was either but were apologetic and gave me the only car they had available; an Opel Corsa with some damage to the left wing. I returned the car, earlier than required on day 7 and fully tanked. I asked if Firefly would provide me with a receipt for the refund of the 185.88 euros (£173.51) deposit I'd paid and they said that they couldn't but that it would appear automatically on my card. To be honest, I had found it odd because Auto Europe had told me a £150 deposit but I thought it was due to the exchange rate. Today I am spending my first weekend home writing a complaint to you because my bank statement shows that today Firefly only refunded me £65.70 instead of £173.51, so £107.81 short and for no reason. I returned both cars in the state I received them, fully-tanked and earlier than required. I am very angry and shall never recommend Firefly to anyone at all. I only hope that Auto Europe will sort this issue out and I am also seeking compensation for the disruption to my holiday and the poor service Firefly provided and now the time I am now having to waste to get my deposit back. I understand that this is entirely Firefly's fault and not your's but I expect you to sort this out satisfactorily. "
" I arrived at Malaga Airport and had to wait over an hour because the Firefly staff member couldn't access his PC as he didn't know the password and his Manager wasn't around. Not impressed! I was then given keys to a Xandero which I had to return 3 days later. I had to take half a day out of my holiday to return that car as it had a failure - a light was constantly lit and and I'd stopped by a garage to have all the tyres and the car checked but they didn't know what it was). Firefly didn't know what the problem was either but were apologetic and gave me the only car they had available; an Opel Corsa with some damage to the left wing. I returned the car, earlier than required on day 7 and fully tanked. I asked if Firefly would provide me with a receipt for the refund of the 185.88 euros (£173.51) deposit I'd paid and they said that they couldn't but that it would appear automatically on my card. To be honest, I had found it odd because Auto Europe had told me a £150 deposit but I thought it was due to the exchange rate. Today I am spending my first weekend home writing a complaint to you because my bank statement shows that today Firefly only refunded me £65.70 instead of £173.51, so £107.81 short and for no reason. I returned both cars in the state I received them, fully-tanked and earlier than required. I am very angry and shall never recommend Firefly to anyone at all. I only hope that Auto Europe will sort this issue out and I am also seeking compensation for the disruption to my holiday and the poor service Firefly provided and now the time I am now having to waste to get my deposit back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PENELOPE - 07 September 2019
" All round great experience "
" Brilliant staff, car was great. No hassle what so ever . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 07 September 2019
" Very well prepared card and very pleasant staff "
" Well presented cars and very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 06 September 2019
" Hidden charge and don't make it clear it's not the full payment of the car hire. Very very poor. "
" Very good and straight forward once I was at the airport "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUSAN - 05 September 2019
" Just a full on con "
" What a con "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JOHN - 04 September 2019
" Good range of cars on offer at reasonable prices and easy to book "
" Very little delay in picking up car and no pressure to buy excess cover. Car was as ordered but rather a lot of dents and scratches. Smooth handover upon returning car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by SEAN - 03 September 2019
" Avis desk claimed that if I had an accident that the Auto Europe insurance would not cover it and I would have to pay direct to Avis "
" Slow service and tried to sell me more insurance that was covered by Autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANIEL - 03 September 2019
" Good quality, good price and reliable. Very easy at collection and pick up. "
" Good quality, good price and reliable. Very easy at collection and pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WAYNE - 03 September 2019
" Overall ok but not happy with fuel charge "
" Still charged approx 8 pound for fuel when I filled the car outside the airport less than 3km to the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MAUREEN - 03 September 2019
" As above "
" We were uplifted pretty quickly from outside the terminal. It is a bit chaotic as all the off terminal companies pick up in the same area. The rental office is nearby and we were attended to right away. No hard sell to buy their insurance package and we had our own insurance bought in the U.K. anyway. It is pretty straightforward leaving the rental office to get onto the main road out of Malaga from this location. My only issue is that Wiber provided photos of existing damage by email when we picked up the car. When we returned the car it was suggested that we had caused some damage to the front of the car which wasn't included in these pictures. Thankfully we had taken lots of pictures when we picked up the car and had one of the damage concerned which sufficed them. We were caught out with another company last year and ended up being charged for damages we weren't responsible for so were much more cautious this year. Would advise anyone hiring a car in Spain to take pictures of any existing damage to car including the underside front and back. I would certainly use Wiber again based on this recent experience as it was much more straightforward than previous companies we've used. There is also a BP petrol station right beside them so makes returning the car full much easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 03 September 2019
" Drop of was fine and easy. The stress of collection wwith a late arrivial flight was not great. plus the car was not what i was expecting "
" As I didn't book direct with Centauro I was not a premium customer even tho I had paid for the highest possible premium. The wait was over two hours to collect the car. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANIEL - 02 September 2019
" Auto Europe were easy to use and good price. Maybe should check on operation of the companies they act for "
" Staff on desk very very pushy towards an upgrade car. Got very aggressive to me and my wife when I wouldn't take there extra insurance out. Got quite intimidated by them. Threatened that they would find damage after I'd used it and charge me €250 + tax for every mark. Then tried to tell us we had no insurance on the car unless we took there insurance. Will not use again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by VINCENZO - 02 September 2019
" The service was very good but I was not that impressed with the peoguet 206 manual rental car. it was basic and should of got a higher specification of car. I would of liked automatic but they wanted another 130 Euro which I should of negotiated on "
" I have used Fireflay 3 years ago and I have found them to be good. I used your service to get the 0% excess policy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by BARRIE - 02 September 2019
" An expensive trip thanks to the insurance and because of the over 70 thing not a company I will use again. "
" What I find irritating is being blackmailed into taking the full insurance because I am over 70. Additionally if you take it the car is always older and rather tired. This one had 48,000 km on the clock. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by JOHN - 02 September 2019
" Great car and great customer experience. Only improvement could have been the airport pick, as we did have a longer than expected wait. "
" Great car and great customer experience. Only improvement could have been the airport pick, as we did have a longer than expected wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MOHAMMAD - 01 September 2019
" Same as no 3 "
" The name a company doesn't relate or mentioned anywhere and he'll of job to find it , staff were brilliant On the returned day no where to be seen as I was going to missed my plan just dropped key to letter box and never received my deposit either ,I feel I been let down by your company ,I don't understand if I am going to bring the car back full why you need deposit?i retuned car half full perhaps you could arrange refund please . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ARYEH - 01 September 2019
" none "
" wait to collecr car was too long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 01 September 2019
" See above, I feel I have somehow ended up paying additional insurance twice to cover the same thing, so a little confusing as to who and where I should have paid this insurance to ensure I paid no access if I had any issues! "
" All worked very well, except the need to pay additional insurance costs to remove any access, I thought I had bought this at initial booking, but was advised I should not have done by the Firefly rep, and therefore had to pay more. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ANTHONY - 01 September 2019
" Easy "
" A very efficient locally run company with an excellent choice of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HAYDON - 01 September 2019
" Auto Europe provided good value. All the small issues were with Record Go "
" Slow pick up. Understaffed on desk. Good low mileage car. Good drop off. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SIMON - 01 September 2019
" Mostly good. "
" Confusing return signposts at Malaga. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MICHAEL - 31 August 2019
" Really good "
" Checkin was with Hertz, virtually brand new car, drop off quick, perfect rental really "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by USMAN - 31 August 2019
" Feel like the auto Europe needs to make it clearer that the excess payment is not full cover and the broker they are acting for has terrible service and Mis selling. No customer wants to go on holiday to wait to long to collect their car and be told they must pay over double what they paid through you to get the vehicle. "
" We waited over an hour to get served at the airport counter. Many people came up and got served before us and we were kept Waiting whilst staff were sat there doing nothing. Record go informed us our excess was not acceptable and demanded £160 euro for us to take the car because auto Europe is a broker company and so the amount we paid wasn't valid. We argued for a while on this and then suddenly she charged us 83£ Euro then 81 petrol levy. The wholes Service has been mis sold. The price and excess were misleading. Service counter was immensely poor and I don't expect to pay to hire a car and then be told I have to pay another 160 euro upon arrival. Immensely disappointing and will never use again. We have been ripped off and mis sold. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by TIMOTHY - 30 August 2019
" Very good value and excellent service "
" Probably the best car hire experience I have had at Malaga airport in the 20 years I have been hiring cars from there. The Firefly customer assistant Tania was outstanding despite it being 1145pm and very busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 28 August 2019
" I booked and paid for inclusive collision damage waiver through auto Europe. Europecar said it wasn't included even though it is printed on the auto Europe receipt. They said that is an issue between myself and autoeurope "
" I booked and paid for inclusive collision damage waiver through auto Europe. Europecar said it wasn't included even though it is printed on the auto Europe receipt. They said that is an issue between myself and autoeurope. Europecar refused to include cdw and tried to charge an extra 25 euros per day for this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ALEX - 27 August 2019
" The service I received from Auto Europe was good, providing that what I initial pay for would of been sufficient insurance cover in the event of an accident etc.... As an improvement it would be beneficial if what was being sold was clear to the car company (Avis) so that the customer doesn't have to go through the stress of additional payments (others may of not taken the risk and paid). Holidays are expensive enough and stressful enough, especially with young children. "
" System wasn't working when we arrived so couldn't log condition of car. No air conditioning in the air which made for very uncomfortable journeys. How to leave the car park wasn't explained so when we arrived at the barrier we didn't know what to do. When car was booked we thought we had booked all insurances and paid a fee to reflect this, however upon arriving at the Avis desk they were looking for me to pay additional insurance cover as they didn't know what I would be covered for? "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by MARK - 25 August 2019
" Very easy experience "
" Very easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DILIP - 23 August 2019
" Over all happy but you must compare the charges with other hiring companies as Alamo can be expensive "
" On 15th aug We wanted to hire the 2nd small car so instead of hiring from other company we asked Alamo to quote for a economy car for 5 days & they charged us 440€ instead of 250 which other companies were quoting and that too inside the airport I was very displeased but as we were with our family we did not go to other company. The 1st car which I had hired auto Europe @ 290£ I was very happy "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LLOYD - 23 August 2019
" the car was excellent the price was excellent the counter staff were awful to the customer in front of us and to us "
" on pick up of vehicle the assistant was trying to blackmail us into takin extra insurance and how we would be out of pocket if there was a issue of any kind on return nobody wants to sign off the car so you are in limbo wondering wether the are going to refund your blocked money for damage or fuel "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 21 August 2019
" As above "
" Most helpful and obliging. However, some difficulty in negotiating and finding the pick-up point upon arrival....at Malaga Airport.... some walking and tedious waiting involved. Some 'confusion' in terms of allocated 'pick-up' point as there are so many different mini-buses picking up various clients. A system, whereby with some visual and directional clarity would certainly assist travellers on where to go and pick-up and contact the provider! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DESMOND - 21 August 2019
" Great on drop off no hassle. On pick up a lot of pressure to purchase additional insurance. "
" You need to publish your additional insurance rates and deposit requirements. To allow a fair comparison. 170 euro insurance is too high. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 21 August 2019
" We did OK, bus fairly painless, brand new Golf, size as expected, but other customers took the example of the Skoda Rapide to be the car they should have actually got rather than an indication. "
" Shuttle bus OK, fairly quick although a bit of disarray at the bus stop with people jumping queues depending where the bus stopped - so families might have been there first, but others who just arrived selfishly got on the bus because it stopped in front of them. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 20 August 2019
" A blatant attempt to add spurious charges in the hope that these are not contested. "
" Pick-up was very busy and it took nearly an hour. Despite booking the car until 9.30pm, there was no-one to check-in the car when I returned so I had to deposit keys. The next day I received an email to say that I was being charged Euro 120 for a small scratch which I am certain I did not cause. I am now having to dispute this. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MARIA - 20 August 2019
" See above Great service "
" The staff were very helpful and provided information that was clear and useful The vehicle was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW JOHN - 19 August 2019
" No problems "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 18 August 2019
" Very good and would recommend. "
" When picking up, the staff were very helpful and giving good advice on the roads and areas to visit. When dropping off, the lady was very courteous, and looked like she needed help due to the numbers of drop-offs at that time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PANTELI - 18 August 2019
" The extra cost for insurance not clear at all, I took insurance when booking with autoeurope but this was not full insurance we were told on pick up from sixt and had to pay another approx £400 which we certainly hadn't budgeted for . Felt very cross "
" We were shocked to find the insurance for the car cost more than the rental. Have hired cars from Malaga for many years and never been so expensive, cost £800 for 11 days Will stick to gold car in future "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEREK - 18 August 2019
" Auto Europe as always are easy to book with and if necessary, modify your booking in any way. "
" I experienced long delay with car pick-up. The counter staff person who served me was pleasant, however I was subjected to the sales pitch to buy their insurance policy. I pointed out I have already purchased my own policy, however despite this she still tried to convince me to buy their policy (which was never going to happen). This just added further delay for myself the next customer. On dropping off the vehicle, the person who inspected the vehicle said there was a scratch (about 8 inches) on the o/s front wing above wheel. This was after she inspected it by touch to be sure. She insisted I would need to pay for the damage. I then inspected the mark by touch and immediately realised it was above the paint surface and was not a scratch. I had to demonstrate that it comes off if you wet your finger and rub it. I questioned her ability to properly inspect the vehicle for damage. I also pointed out that some people would have taken her word for it and just accepted a repair bill. Had I been in a hurry to catch my flight I would have had time to check myself and this would have caused undue stress. Based on my experience I will not be renting with Record in the future. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TREVOR - 16 August 2019
" Lower prices means more business against compertitors "
" Yellow light in dashboard keep showing during driving.. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GAUTAM - 16 August 2019
" See comment 3 above. "
" RECORDGO - I have used them a few times now from malaga as per the principle 'better to go with the devil you know'. This particular experience was similar to others - they do try and sell you extras at counter overselling the idea that terrible things can happen if you don't take their own excess insurance rather than be content with my own standalone excess insurance policy. The car condition was obviously not per the damage report with huge scratches and dents not recorded correctly and so I had to waste more time finding a rep who could record the additional damage. Marie was the rep at who said when it was pointed out that someone at RecordGo had done a very poor job of recording the original damage: 'well, if you take out our insurance you should not need to worry about any damage as you are covered' - perhaps she did not understand how ridiculous this sounded or perhaps she was repeating the company line that their job is to sell extra add ons no matter what the cost to the customer. Either way, why should a customer have to pay extra for their insurance just to be covered for RecordGo's own inadequacies in recording down correctly the damage. It would not be the first time that RecordGo have subsequently at drop off claimed there has been additional damage and billed this customer! I then have to go and wait at their office to get a new damage report issued. At drop off office no one was available even though it was only 6pm so we had to wait for their rep. The whole rental car experience is deeply flawed and weighted against the customer from start to finish in favour of the rental companies who attempt to extract extra monies from add ons like upgrades and insurance. Overall it is an unpleasant experience and doubtless most customers would agree the industry needs an overhaul. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by CHUNG - 15 August 2019
" Very good "
" Happy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PHILIPPA - 14 August 2019
" Great service from Auto Europe and Europcar "
" Great service from Auto Europe and Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 14 August 2019
" As above "
" I was missold the 'fast cover' as an insurance product - I told the counter agent that I had European break down cover already but he proceeded to sell the product to me as insurance for my visit. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MARK - 13 August 2019
" Usual hard sell on extra insurance. Seems especially bad in Spain. "
" Tried to hard sell extra insurance. The car had dents on every panel. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by SATHINESH - 12 August 2019
" very little to say about the experience "
" when I booked, I requested GPS SATNAV with car, and fully paid at the time. upon arrival at spain I had to await 30-40 mins to be picked by a shuttle bus. the car pick up point is few kilometers away from the airport. once you are at their office your option are limited considering in was in the evening I arrived to collect the car and learnt that it did not have GPS SATNAV and I was asked to pay 9 EUROs per day. the car was fairly new but not powerful enough to climb the hilly roads. so it was disappointment. The car was a FIAT. I paid so much money to avoid any hassle especially travelling with children. I would suggest book rental car from the airport so your option are not limited as there are number of car rental office. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by GEOFFREY - 11 August 2019
" Please see above "
" Difficult to find their bus. Voucher said "minibus area". there is only a "courtsey/shuttle bus" area. Suggest this is changed. Eventually we found where they were, but so many people we had to wait until the 4th minibus to get to their site which was chocka. Took another hour to get the car. Also you charged an airport surcharge, when it wasn't an airport based hire firm??????? I'd like that refunded please. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 09 August 2019
" Excellent service and great price!! "
" All went well from the car collection through to drop off. Customer service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KATHLEEN - 08 August 2019
" Sorry that I couldn't pick up car. "
" Couldn't pick up car because I lost my driver's license. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 07 August 2019
" I was very dissatisfied with Record car hire, as when I pick up the car it was parked in the middle of a very dark car park and couldn't see any marks on the car what so ever. I parked the car at my hotel front ways onto the wall and and did not use the car until I came home a week later, when checking it back in at the airport, Record looked around the car and where I parked it is was a lot a lot lighter and they noticed a couple of rub marks on the bumper and a rub mark on the mirror. I told them I did not cause these marks and they said there is no marks, marked don the paperwork. I am waiting for my credit card statement to come through before I can tell you what they want to charge me. "
" Hi, These do not click into position so therefore will not work on y office jet 6960 pro. Please credit me as I have now ordered HP genuine cartridges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SHAUN - 07 August 2019
" I have contacted Autoeuropa, who have been no help at all. You have allowed my money to be stolen. "
" I have had £303.87 + £9.08 bank charges stolen from my bank account. I had paid the extra insurance at the time of booking my rental from you. I was asked to provide my debit card at Malaga! It was to cover for if I lost the car (150 euros). I was told I did not have to pay anything else. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANNE - 07 August 2019
" Efficient friendly service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REMO - 06 August 2019
" Good overall service. Near airport and have used them on many occasions "
" Fast efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by BARRY - 05 August 2019
" No specific issue with Auto Europe but I need the issue with Record Go resolved ASAP "
" Since returning my vehicle I had an email saying the vehicle was damaged. I've since written 3 emails asking for evidence as I had photos of the vehicle pre and post my hire. I asked the staff to look over the vehicle with me beforehand and they wouldn't. No staff were there for drop off as it was just after 5am. The sign on the office said that staff were not onsite until 7am yet I received an email before 7 stating the vehicle had been damaged by myself. I've clearly been fleeced by Record Go and now they are ignoring my emails. I'm absolutely disgusted with the service I've received. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JOCHEN - 05 August 2019
" Auto Europe helped and advised me during the stressful time with Firefly. The advice was extremely helpful and sound and allowed me to tell Firefly (nicely) what to do with their insurance. I have had nothing but good experiences with Auto Europe and this was a great example of their value added. I would advise that Auto Europe consider not selling Firefly's or similar operators' services due to the misleading sales objectives / teams. "
" Firefly kept me for almost one hour trying to insist I was 'uninsured' without their additional expensive insurance. So much so that I had to call Auto-Europe for assistance and clarification. I will never use them again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DENISE - 05 August 2019
" My comments above "
" Our flight to Malaga was delayed and car park office was closed. There were no information where to pick up the car. It took as 1hr30 min. to find their other office. Hertz offered car upgrade for 9euro/day and than made a sign tiny little reciept, badly printed, so you really cannot read big part of it... where they charged us additional 106.48 euro for additional driver (which we never asked for !!!!!)and fuel purchase option 80.18 euro (what is this???) , location service charge 15.67 euro!!! We only agreed to 81 euro upsell. I find this appauling and I want my money back. Can you help with this??? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by HOWARD - 03 August 2019
" Very upset about about comment on return "
" Very unhappy that i dropped the car off, the car was passed all good by record staff member. I've come home to find that i've been charged £47.33 for diesel. I filled the car up 5km outside airport. Please can you take this matter up to repay the money back. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 01 August 2019
" Very happy with Record Go "
" I only ever use Record Go these days, the staff are very friendly, and there's no pressure to buy the extra insurances "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ROBERT - 31 July 2019
" I had arrived a bit late and was told the car i orederd was a way and had to take a upgrad at 100ur exter not happy then tried to sell me extra insurance 250ur but i had my own but he was not happy and demanded 1500ur deposit not happy ilooed after the car and the day I left went round the hole car no marks on it BUT when I handed the car in he jumped in took it round the corner and called me out and pointed out a mark on the back wing and wheel (it was not there when I arrived) I rub it of but informed me I had to pay it was a scam NOT HAPPY !!!!! "
" I had arrived a bit late and was told the car i orederd was a way and had to take a upgrad at 100ur exter not happy then tried to sell me extra insurance 250ur but i had my own but he was not happy and demanded 1500ur deposit not happy ilooed after the car and the day I left went round the hole car no marks on it BUT when I handed the car in he jumped in took it round the corner and called me out and pointed out a mark on the back wing and wheel (it was not there when I arrived) I rub it of but informed me I had to pay it was a scam NOT HAPPY !!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ALEXANDER - 30 July 2019
" No problem with booking, called to ask if possible to change the drop-off time, but was advised that would require a new booking! Was able to change time, when collecting car. "
" No problem with pick-up, but as car had 'extra scratches', on our return, required documents completed etc "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEREK - 30 July 2019
" ................. "
" Very long delay/queue to collect car. Once the paperwork was done, one hour, the car was not ready to be picked up. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEITH - 30 July 2019
" A great price, misleading info given on where to go and find the car, "
" Wrong floor location given on booking email, inaccurate info given by staff on how to find the car, was told the car had no marks on it, once I found the car I had to drive to another floor to find someone to alter the paperwork as there was a big scratch on the front bumper. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ALAN - 28 July 2019
" AVIS Not to be used or trusted "
" After waiting 40 minutes to be seen my voucher was for a Bmw 3 series After being bullied into taking various different extra insurances I said NO THANK YOU Was then presented with a voucher to collect car I was given a RAV4 hybrid!! Was told if not happy to go and queue again at the desk.With 2 young children that wasn't an option The rav had damage to every single body panel and scuffs on all bumpers Was this my penalty for not spending extra money with there Insurance's?? Car was the polar opposite of what I had booked Absolutely shocking I couldn't even check the damage as the forms were being emailed!! I honestly thought there goes my 2k excess which they insisted on "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by BRENT - 27 July 2019
" Everything very clear and easy to understand. Just booked another car through you but refused to use Interrent due to hidden charges "
" I paid for the best package possible (zero excess with extended cover inc wheels, glass, underside and roof of vehicle) and paid a £105 fuel deposit on collected. Car was dropped back in perfect condition with a full tank but only £78 was refunded - with no explanaition "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FERNANDO - 26 July 2019
" Perfect. "
" Second time with them really happy all around "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARC - 26 July 2019
" I have always used Auto Europe for our car rental needs and find the whole experience easy and efficient. "
" Record have definitely improved over the years making everything from pick up to return very effortless. Only comment I would add is that the counter staff are very pushy trying to sell add-ons, particularly when you decline 5 or 6 times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ZVI - 25 July 2019
" Not clear guidance of how to return car keys early in the morning when office is closed. "
" No clear guidance of the insurance. We found we have to pay approx. Euro 300 for proper cover. Why there is no option to cover with insurance in the UK? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ANDREW - 25 July 2019
" all done well. cancelled and rebooked at cheaper price with you no hassle "
" excellent car at a very cheap price. outstanding help from centauro as i was nt feeling well at pick up. used them a lot. highly recommended. no pressure selling, money returned quickly for petrol etc. ALL good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 23 July 2019
" None "
" Very long wait during pick up process "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOSEPH - 23 July 2019
" Good value insurance though I asked for the certificate to be sent and didn't get it "
" Very long walk to pickup "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 22 July 2019
" From the outset this was extremely disappointing. The first desk representative at Malaga airport refused to see us. The next could only be described as smug and rude. The additional insurance charge was in my view hidden until we had no option but to pay it. On returning the car there was nobody in the office but there were two employees outside it casually ignoring those of us queueing. "
" From the outset this was extremely disappointing. The first desk representative at Malaga airport refused to see us. The next could only be described as smug and rude. The additional insurance charge was in my view hidden until we had no option but to pay it. On returning the car there was nobody in the office but there were two employees outside it casually ignoring those of us queueing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by WILLIAM - 21 July 2019
" Great value. Other than the short numbers of staff at collection everything was very good. "
" Around a 1 hour wait to collect. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RICHARD - 20 July 2019
" Hard to recommend given my response in 3 above. "
" We rented a car for a funeral and were due to return it that day, by 23:30. The evening dinner lasted longer than we had expected, but unfortunately given the circumstances we could not leave and were thus one hour late returning the car. Given the circumstances, I am disappointed that I was charged nearly twice the daily rate as a penalty. I genuinely think this should be refunded. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANDREW - 20 July 2019
" Auto Europe have unfortunately referred me to a team of fraudsters "
" Interrent have basically conned me out of £50. At the counter they charged me for upgraded insurance which I was not aware of or told about. The amount they took at the counter on my card was for fuel, airport taxes and their admin fee. It actually included an upgraded insurance policy which I did not want or need. They're crooks, it's disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARK - 19 July 2019
" All in my email under 295984. PLEASE COME BACK TO ME WITH A REFUND!!!! "
" I have sent an email with our complaints - 295984 - and I am waiting for a response via email as I cannot call international numbers on my phone. I am waiting for a refund of something we did not agree to on my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JONATHAN - 17 July 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 16 July 2019
" I have used auto Europe many times and the prices have always been competitive "
" Huge pressure to buy extra insurance even though I told him I had my own cover. He kept saying mine wasn't the same. Car was covered in dents and scratches most of which were not shown on the documents so I had to spend about 10 minutes photographing everything. Car had done virtually 100,000kms. Moral is - it was cheap for a reason! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by KEVIN - 15 July 2019
" Everything made easy from booking to drop off "
" Very friendly staff who made everything easy after our flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 15 July 2019
" Found Auto Europe very helpful with booking information. Firefly staff much more pleasant and helpful than last time "
" Very pleasant reception at pickup and also at return. No high pressure to take their insurance "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RICHARD - 15 July 2019
" All good - will definitely use again. "
" Easy pick up, polite staff and a brand new car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 14 July 2019
" We have now used auto experience for last 4 years, website is easy to use and generally offers very good value. "
" Very poor experience in car collection, over 2 hour wait to be served despite everyone prebooking, only 2 counter positions out of 9 actually open and once served further 20 minutes wait for car to arrive, on a positive note we were able to upgrade to Audi A1 for only 2 Euro's per day more and this was a big improvement from basic cars previously supplied by record and other Malaga hire companies. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRANK - 14 July 2019
" I would not recommend you due to my experience but understand it was Interrent who were at fault. I would be prepared to recommend you if you do something about what happened. I tried to telephone you whilst in Spain but there was no reply and I waited 5 minutes before hanging up. "
" Awful. On arrival I was told I had to pay E300 for insurance. When I told them I had my own insurance, the counter clerk said he didn't care and that he had the key and I would only get a car if I paid the money. I insisted on not paying and he was rude to me and said I couldn't have a car at all. He told me to go away and go back to England. It took me nearly one hour of arguing before he reluctantly let me have a car. I had to leave E130 for petrol and E1400 in case of accident. These payments have not been released yet. I would never use Interrent again and he told me I would be blacklisted by him. When I got my car, there was a little damage on the front passenger wheel but no-one around to check it. I took a photograph of the damage if I need to use it. All in all I was very upset at their attitude and at one point he snatched the keys from my hand and I had to grab them back. This employee should be disciplined and he refused to give me his name. I would appreciate it if you could take this matter further and ensure my money is returned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 14 July 2019
" See all above comments "
" Had to queue twice for 1 hour and 30 minutes then we were told that unless we bought their insurance policy for 260 euros we would not be covered for roadside assistance if needed including a mechanical breakdown, when we protested that a mechanical breakdown is their responsibility and explain we already have excess insurance they agreed to sell us a roadside breakdown assistance policy for 90 euros and the car locks had already been broken into. Terrible service and I am dubious their roadside assistance policy is legal in addition their claim of unlimited mileage turned out to be limited 2000 kl when you had to bring the car back to the point of collection for a safety check otherwise any excess kilometres had a charge of 2 euros per kilometre "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by STEVEN - 14 July 2019
" Auto Europe always ok. Interrent nightmare. "
" Rude counter staff. Over charged by €16 for smart return that I didn't want, but told I had to have it. Car poor condition. Interrent were an ok company but not now. Will never rent with interrent again. Trust pilot reviews say it all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by RAFAL - 13 July 2019
" Through your recommendation, I lost almost £300. i won't use your portal ever again "
" I was misled and charged additional over £290 which I was told would be paid back to me once the car is returned which was not the case. This company has a long track record of misleading its clients which have been reported on numerous occasions on trip adviser forum and moneysavingexpect portals. I don't understand why autoeurope would won't to be associated with this bunch of croocks "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEVEN - 13 July 2019
" no comment "
" because i did not buy extra insurance at the counter the man was so unhelpful with directions to find the car and it took us nearly 30 mins to locate the car with help from other company staff. otherwise car was great and drop off very easy. thank you "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MALCOLM - 13 July 2019
" Quick and efficient I use them every year for that reason "
" Quick and efficient I use them every year for that reason "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 13 July 2019
" No complaints with Auto Europe but should have stated now Interent is now Goldcar & new conditions apply. "
" Always booked with them but not again. Now not part of Europe Car but Gold Car. New conditions we were not advised of . Took money off us for fuel even though we booked Full to Full & returned it full. Not impressed & will not book with them again. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by RICCARDO - 12 July 2019
" Amazing website, frictionless experience "
" Quite disappointing and a lot of hidden costs raising up. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by RUPERT J - 11 July 2019
" Good, professional service, nice car and very good value "
" Good, professional service, nice car and very good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 11 July 2019
" Overall good experiece apart from overpaying for a manuel not an automatic "
" I paid and ordered aa automatic and with sat nav. I got a manuel and no satnav. We didnt realise untill we were on the road away from the airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 10 July 2019
" i still have not been refunded my deposit or fuel charges from my rental "
" i still have not been refunded my deposit or fuel charges from my rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SIMON - 10 July 2019
" No hassle, a professional service, a good experience from start to finish. 1 comment - the time to pick up the car was too long due to the queue. "
" I had accidentally dented the vehicle, but upon drop-off, the staff were very helpful and explained the process of recovering the monies as Auto Europe had provided Excess Insurance. Budget provided a very professional service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 10 July 2019
" Amazingly helpful - always "
" First time ever I have had no pressure to take their ridiculously expensive insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MICHAEL - 09 July 2019
" I am appalled by what amounts to customer abuse and will pursue this to the highest levels for compensation. "
" DISGUSTED. False Information ON the Auto Europe Voucher it says that the INTERRENT desk is in Terminal Floor Zero. After 45 minutes of searching everywhere I discovered that the Desk moved about three months ago to another level. Failure to inform clients of this amounts to Customer Neglect. Overcharging The rental I took out included liability insurance; excess guarantee with extensive coverage; VAT theft protection and collision damage waiver. For the 9 day hire with those extras I paid £157.61. Why then at car check in was I charged a further 449.33 Euros (£421.04 GBP) for cover that I had already paid for? Damaged car Having booked in advance why was I supplied with a car that was so damaged? Dirty car Why was I given a car that had not been cleaned between the last return and my pick up? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by CLIVE - 09 July 2019
" See above "
" Took €1400 against my credit card as excess guarantee despite me have full insurance with yourselves. Told me it would be 3 weeks before this is refunded. Don't want the inconvenience of checking My bank account . "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 09 July 2019
" .. happy with over all experience with auto Europe "
" No one was at the airport to greet us . We had to wait 20 minutes and phone autoeurope as cenrauro didn't answer their phones. It was autoeurope that arranged pick up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by TIMOTHY - 06 July 2019
" Our issue is I think with Record go, although you could have been clearer about the 8nsurnaces. "
" We had to wait over an hour to pick up the car at Malaga airport, and the additional insurance charge was three times the total hire cost. We felt we couldn't take the risk, but this is blatant profiteering! "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CLARA - 05 July 2019
" Feaster Car not good on hills !!!!!! ? "
" we where very pleased with Record and wished that we had taken the bigger car as the feaster was not very power full going up the hills ??? How much would the cost be to have small SUV for a month in September 28 till the " 28 Oct 2019 ,? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 05 July 2019
" Na "
" Waited 1 hour before talking to counter staff about rental, this is unacceptable "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VINCENT - 04 July 2019
" Xxx "
" Xxx "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ELLIOT - 04 July 2019
" No issues with AE whatsoever. "
" I always use this company and has done it dozens times already. This is always challenging when you are dealing with the counter staff. Each and every time they are very insistent on pushing the sale of the comprehensive insurance policy which personally I don't require. This particular time I again didn't request for one however just lately realised I have been charged for this even after agreeing that "I'm going for the deposit". This mere misunderstanding of the counter staff costed me around extra 80 euro which I'm very unsatisfied about. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 04 July 2019
" I always rent my cars via Auto Europe and will continue to do so. However, I suggest that Ze Interrent be encouraged to explain their additional local charges to the client at the time of collection. "
" Since returning home I've noted on my credit card statement that I was charged £117.95 in extras which were :- an airport surcharge (5.91 eu), extra diesel (14.46eu)), a bail bond (71.07eu) and a smart return (12.36). I have been refunded £76.89 so an overall charge of £41.06. My initial rental payment of £151.17 included an airport surcharge of £6.33. So my total weeks rental has been £192.23. I understand the smart return charge but I don't understand the diesel charge. Its left me confused as none of this was explained at the time that i collected the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEORGE - 03 July 2019
" = "
" = "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 02 July 2019
" Would be happy to recommend record go "
" All round good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JAMIE - 02 July 2019
" The member of staff on the interrent counter at Malaga airport provided me with incorrect information so that I purchased their insurance policy cover. He told me that a new regulation had just come into force that meant that if I were to have a collision then I would be liable to pay back the whole price of the car, not just the excess. Having spoken with AutoEurope and my UK excess insurance company, it is clear that I was deliberately provided with false information in order to take out the interrent policy. I returned to the counter and asked for a refund but was told that no refund could be given. After a stressful hour and a half, I was told that I would be provided with a refund. However, it has now been 2 weeks and I still haven't received a full refund. I therefore wish to make a formal complaint regarding this matter and the service I have received. "
" The member of staff on the interrent counter at Malaga airport provided me with incorrect information so that I purchased their insurance policy cover. He told me that a new regulation had just come into force that meant that if I were to have a collision then I would be liable to pay back the whole price of the car, not just the excess. Having spoken with AutoEurope and my UK excess insurance company, it is clear that I was deliberately provided with false information in order to take out the interrent policy. I returned to the counter and asked for a refund but was told that no refund could be given. After a stressful hour and a half, I was told that I would be provided with a refund. However, it has now been 2 weeks and I still haven't received a full refund. I therefore wish to make a formal complaint regarding this matter and the service I have received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by RAYMOND - 02 July 2019
" Staff great pleasure to hire with Record would recommend to everybody to use them "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RAYMOND - 02 July 2019
" Everything was great a pleasure to use Record all staff were friendly and helpful. 10 out of 10. "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLIN - 01 July 2019
" Auto Europe were excellent as always but badly let down on this occasion by europcar. "
" Feedback already sent to Europcar - "Scammed upon return out of €102, reported via twitter. No help. Was told when picking up the car to check for scratches over 5cm and dents over 1cm. There were none but I took a full video of the outside anyway. I rented as a single business traveller, as I do all over the world. Upon return the agent checking the car got immediately into the passenger side which seemed strange. Then gave me the keys and told me to give them back to the office. When I got to the office they told me that I'd broken the passenger side VANITY mirror, hidden under a flap in the passenger side visor. I've not been on that side of the vehicle and haven't had any passengers. Of course no one cares about this as customers lie all the time to avoid damage they have done. The clever thing about this scam is that the amount is just small enough that no one will claim on their insurance, you've already got a deposit big enough to take this out of automatically and no client will EVER open the passenger side vanity mirror compartment when they pick up a car to check if the mirror is broken when they collect the car. A hundred clients could get caught with this scam, that is a lot of money being siphoned from Europcar customers. It's false economy for Europcar too as I'll just rent with another supplier in future and will never rent with Europcar again, a shame as I like the way you've professionalised the pick up everywhere over the last few years to suit the brand, then you get let down by a few shady franchisees on the take. With so much competition in the market positive reviews will be the way you differentiate yourself from the poor quality local suppliers. Mine, and those of other vocal, social media savvy clients will damage that. Again a real shame, but you also DID get the opportunity to put this right, when I contacted your Twitter team, and you gave empty platitudes while pretending you were sorry. If you want to dominate as a premium supplier, you'll clean this type of behaviour from your local suppliers up quickly." "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by HELEN - 01 July 2019
" Overall Auto Europe were very efficient and made sure I knew everything I needed to know. "
" Everything was OK except the hard sell of extras when we picked up the vehicle. We had to emphatically say no several times and the lady was clearly annoyed we hadn't taken anything. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 30 June 2019
" Everything was great, but the walk from the airport to collect the car is very long!!! My wife suffers with asthma and she suffered awfully with fumes and the extensive long walk, that's the only bad judgement we can make. "
" Everything was great, but the walk from the airport to collect the car is very long!!! My wife suffers with asthma and she suffered awfully with fumes and the extensive long walk, that's the only bad judgement we can make. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HAYLEY - 29 June 2019
" Charged a lot more money when arrived in Spain was told the fee I had paid upon booking online was to just hold the car. Was charged extra for insurance although it stated it was included. Collection was a nightmare not very clear on collection area, delivery was even worse - I've never hired a car from such a disorganised company before. Don't book as they hide costs etc !!! So glad I was asked to give feedback "
" Charged a lot more money when arrived in Spain was told the fee I had paid upon booking online was to just hold the car. Was charged extra for insurance although it stated it was included. Collection was a nightmare not very clear on collection area, delivery was even worse - I've never hired a car from such a disorganised company before. Don't book as they hide costs etc !!! So glad I was asked to give feedback "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by NORMAN - 29 June 2019
" Autoeurope Process is quite simple, but I do think you should make all the additional changes very clear, and also ensure that any companies under the same umbrella company are clearly shown "
" THIS IS NOT INTER-RENT, BUT GOLDCAR IN DISGUISE. WHY NOT MAKE THIS CLEAR UPFRONT?? Even though I had taken out the overriding Auto Europe insurance, Internet insist you have to take their insurance (3 times the value of the hire amount). If not taken then they block an extortionate amount at 1100 euros, and then tell you it can take up to 3/4 weeks to be repaid. Why does it take so long when an online transaction to process the charge take so a few seconds. This is inappropriate trading conditions and the amount should be clearly shown when any booking is made. When I complained at the In Airport Internet Office that some damage had not been recorded, I was told quite bluntly that it was my responsibility to take it down a further floor to the car returns section to be recorded. Why should I have to do the work for them when they have failed to record all the damage. They know where my car is located, s they told me to go there to collect it. It is only in Spain where they make things so difficult, WHY??!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ROBIN - 29 June 2019
" I have used Auto Europe many times and will continue to use Auto Europe, but will choose a different Car Provider. "
" Car was Dirty, damage recorded in 15 places, mileage on excess of 40,000km. First time i used Record Go, and the last. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ROLAND - 28 June 2019
" In the past I have been very happy with AutoEurope, but this hire was very unsatisfactory. As a result I'm less likely to recommend Auto Europe in the future (or indeed use myself) "
" The counter rental took a long time. The car was no ready, or in good condition. The car broke down half-way through our rental, which due to the inconvenience of having to return to Malaga, to pick up a new vehicle (more than 2 hours each way) we did without a vehicle for the rest of our trip. Reord want to charge me 180 euros for the tow of their broken vehicle to theire depot, despit e me not having a replacement car. All round poor service and would never use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ALBERTO - 26 June 2019
" The insurance you sell cover just in case of police reports. I had to pay also the clickrent insurance. "
" Really slow at the counter "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 26 June 2019
" What's to share, you are a comparison website that puts customers in touch with suppliers online. What sort of experience are we supposed to be commenting on "
" They claim the vehicle was damaged on return (key drop off) and charged almost 300 Euros for so called damage. I have requested evidence of the damage twice in the last 26 days and have received no response. The car was hardly used during the hire period and sustained no damage whatsoever. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RAYMOND - 25 June 2019
" More staff required during peak periods, not acceptable to be in a que for over 2 hours. "
" 2 hour wait to get served. Lots of confusion with people purchasing the non smart insurance and shocked at the large deposits. Some customers over 30 minutes to be served. I was in a que of 20 people and on average only 2 persons serving. I personally chose the Smart insurance and was approximately 5 minutes getting served. Really annoying start to the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 25 June 2019
" Very good "
" Very pleased with Wiber from front office, return office and transfer personnel. Should be up with the big rental companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOUGLAS - 24 June 2019
" Easy to use and good staff "
" On arrival the handover was quick and pain free and on the return it was just as quick. Staff were good and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MARK - 22 June 2019
" Smooth experience and would definitely recommend "
" Great deal great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 22 June 2019
" Happy with service. "
" All very easy - pick up & drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 21 June 2019
" Good efficient service at a very competitive price. I will certainly use Record again. "
" Good efficient service at a very competitive price. I will certainly use Record again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 19 June 2019
" very disappointed that the counter staff were very insistent about buying extra insurance threatening that if the windscreen got broke or anything else happened they would take money from our credit card very intimidating. When we had full cover "
" The counter staff tried to sell us more insurance £125 even though we had taken out full excess with booking saying it only covered if a third party was involved which was wrong as we read through the policy carefully. we asked for a sat nav which we paid £25 when we got to the car it had a sat nav built in . Also when we tried to use sat nav that we hired the charger didnt work, we have messaged them for a refund on sat nav with no response yet ! "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by FIONA - 19 June 2019
" The drop off was fast and efficient probably due to no other cars being dropped off at that time. "
" Waiting time - over an hour. Comprehensive insurance not included in price and was going to cost an additional 200 euros. Had to check the car over for marks etc but they have the cars in darkened areas where you can't see properly without a torch. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVID - 18 June 2019
" vary good "
" except for the wait at the airport to be picked up everything was very good car,staff etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 18 June 2019
" I have rented via Auto Europe for regular trips to Spain since 2011 and have had a great experience. In about 40 rentals, I had only two issues with the car hire companies and Auto Europe helped me resolve both very promptly. It is very helpful to have the leverage of a large-scale intermediary to sort out local issues when required. "
" I have used Record on many occasions and always had a good experience. As with all the Malaga local hire companies, we are always pushed to take their insurance to cover the excess. For a six day hire, this was quoted as €149, on top of the €66 hire charge. It is obviously a crazy amount for the excess insurance, as it equates to €9,000 per annum. I wish these car hire companies would all just work out sensible and competitive pricing, including insurance, rather than quote very low headline prices and then try to pressure unsure renters into taking overpriced insurance at the time of pickup. We always decline their insurance, as we use icarhireinsurance, so we are being subsidised somewhat by the less frequent and more risk averse/naive renters. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 18 June 2019
" Not happy having to pay another £250 "
" Had to pay another £250 on collection car was badly scratched and pick up and drop off were on level minus 2 which was difficult to find. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by JAMES - 16 June 2019
" The above problem rests with you "
" I paid extra to have full cover, only to be told at the counter that unless I paid more, I could be liable for up to £1,450 damages. I just don't need hassle like that. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ROSALYN - 16 June 2019
" Dire from start to finish "
" Hour wait to show documents. 40 further minutes for keys. Counter staff abrupt pushy and unhelpful. Over 30 customers in the queue. Vehicle finally received and dented.. the damage had not been logged.. car had 2000 km on the clock. Not prepared to wait in the ever growing queue I photographed the damage and left. On returning the car counter staff made a huge fuss because that I suggested car should be checked in my presence. I offered the timed and dated photos. Ranting and raving at the request, muttering and stomping about like a child the staff member told me to go !!! I was left not knowing wether I would be charged, I had a flight to catch. Behaviour of staff was deplorable. Queues unbelievable. Never ever using this firm again. Independent and reputable only. No stars !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by TOM - 12 June 2019
" As above "
" Long slow queue for picking up the car, the vehicle had numerous damage all round one or which meant the boot would not lock at all. Thankfully we were in a very safe area but we only found this out after we had parked the car and left it with our bags in the boot for a few hours. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DAVID - 11 June 2019
" Good experience "
" Niza cars have always provided consistently high service, good cars, as advertised and little hard-sell on the insurance extras. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 09 June 2019
" See above comments. "
" Horrible hard sell about needing more insurance when we got there. Telling us we effectively didn't have insurance and if anything went wrong we would be liable for thousands (even though we'd taken out the insurance in advance) and that we needed to pay more. Overcharged us for car seats compared with what was originally quoted when we booked. I won't ever use Niza or Auto Europe again following this experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEPHEN - 09 June 2019
" Just have "
" Car I booked wasn't available, they tried to up sell a "special offer car" which was no good for my luggage 4 suitcases. Offered a smaller car, which could not hold our luggage. Complained for the third time and were given an appropriate sized car. Left the airport totally stressed out. Also cost me another £285 on top of what I paid you. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MICHAEL - 07 June 2019
" I always use Record Go when I hire a car in Spain. The staff are very friendly, there's no pressure to take out the extra insurance and the service overall has always been great "
" I always use Record Go when I hire a car in Spain. The staff are very friendly, there's no pressure to take out the extra insurance and the service overall has always been great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 05 June 2019
" I am very dissatisfied. When I booked the car the total rental cost was stated as £45.60 which I paid in advance. When I collected the car at Malaga a deposit was taken of £259.77. When I returned the car there were no deductions for damage but I was only refunded £70.80 why was I not refunded the whole deposit? "
" I am very dissatisfied. When I booked the car the total rental cost was stated as £45.60 which I paid in advance. When I collected the car at Malaga a deposit was taken of £259.77. When I returned the car there were no deductions for damage but I was only refunded £70.80 why was I not refunded the whole deposit? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 05 June 2019
" Record go gave a very hard sell for their own insurance at over inflated prices. Also how they tried to sell was deceiving as they implied it was illegal without their insurance. Secondly the deposit which I have still not received back and the petrol deposit were taken from the card rather than ring fencing the funds which is normal practice. All in all a very poor experience which I for one and some of the other customers spoke to will not be returning to Record Go. These practices break EU consumer laws, suprised no one has taken you to court yet. "
" Record go gave a very hard sell for their own insurance at over inflated prices. Also how they tried to sell was deceiving as they implied it was illegal without their insurance. Secondly the deposit which I have still not received back and the petrol deposit were taken from the card rather than ring fencing the funds which is normal practice. All in all a very poor experience which I for one and some of the other customers spoke to will not be returning to Record Go. These practices break EU consumer laws, suprised no one has taken you to court yet. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by HUSSEINALI - 04 June 2019
" I have complained to Auto Europe about the un-authorised charge of Euro 16.15 and am waiting for their final outcome. This will determine whether or not I recommend Auto Europe to my friends "
" I was hassled and intimidated by the counter staff to purchase insurance telling me that I would liable for the full cost of the car and not have any roadside assistance otherwise. I explained that my liability was limited to an excess of Euro 1400 and that I had my own insurance and had to be very firm. The staff member kept on trying to scare me though. I was also told that there was compulsory charge of Euro 16.15 for "smart return". He did not explain what this was except that it was non negotiable. I returned my car full of fuel and did not need this service (I only discovered what it meant after googling it) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CHRISTOPHER - 03 June 2019
" Auto Europe does what it says on the label - full marks for efficiency and price "
" Once again, ticked all the boxes, no problems, excellent vehicle, very helpful and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARC - 03 June 2019
" Easy to book and I especially like the option to revise my booking, e.g. to get a better deal, to change the car or the hire company. "
" Generally excellent, there was just a bit of a delay when picking up the car dues to the number of people queueing and some issues with the computer system they used. Other than that brilliant. I particularly liked their policy of ignoring marks/scratches smaller than 4 cm which makes the return of the car totally relaxing. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 02 June 2019
" Booked easily and received excellent car "
" Really excellent car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TARESH - 01 June 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETE - 30 May 2019
" I've used Auto Europe a numder of times and would use again. This 1st member of staff from Maggioe needs to be told and put in his place. This I know is out of your control so doesn't reflect on your company but hope the feed back helps. "
" The checking Guy was actually very rude by telling me to walk faster to the counter next time. He was efficient so I've left it at a 10 for that reason. Had I not pre ordered and payed for the car I would of told him where to stick and most likely been arrested had I reacted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KAREN - 30 May 2019
" I've recommended Auto Europe to a friend who is going abroad next month. I feel like there is someone there in the background who will support me if anything goes wrong! And your Excess insurance scheme is reasonable compared to the rip off daily extra fees extorted by the car hire companies themselves on the basis of fear!! "
" The first thing they did was try to persuade me to pay for an upgrade to a flashy bigger new car which had been delivered the day before. I politely refused all suggested upgrades and was given the Seat Leon estate I had booked and paid for. It was a newish vehicle but covered in scratches and minor dents and I insisted on a member of staff going around the car and pointing out all the listed damage and recording/ signing to additional pre-existing scratches as well. He was very helpful in doing so. I had requested manual transmission but this car had a semi-automatic braking system which I had never come across before so I had to ask another member of staff to show me how it worked, which he did. I doubt I could have worked it out myself! After that, everything was absolutely straight forward and we had a great road trip from Malaga to Córdoba and on to Granada. Great steady work horse of a car on the motorway, a bit gutless up hills! Good on fuel. I got it fully examined on my return to prove that I hadn't added any new damage and it was quickly signed off without argument! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by PAUL - 29 May 2019
" very good "
" No fuss, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 26 May 2019
" I'd like to know I can trust the prices on the Auto Europe website without them blaming the rental company for extra charges that they surely must know about when signing up to using said company. Having booked weeks in advance I only received a phone call explaining the small print once it was too late to cancel. "
" In the teeny tiny small print it tells you that there is a 40Euro payment if you collect your car after 8pm. Also, there is a 2.50Euro daily payment for a diesel car. I didn't order a diesel car, but as that's all they had I had to pay the extra. So, that was an extra 50Euro cost to me. A decent operation and set up otherwise, but I might stick to the major operators next time and hope I can trust the price I see when booking on the website. I don't much like being tricked by having to read every teeny tiny bit of small print. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GARY - 26 May 2019
" Worst ever "
" Terrible lying staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by TIFFANY - 21 May 2019
" I have hired cars all over the world and to say this was easy was an understatement. The site was straight-forward, (waiting for a sting and nothing), insurance was what is said. Arrived in Malaga, (waiting for delays - there were none), waiting for the sting-there wasn't one). Offered an upgrade to a cabrio around £5, (waiting for the sting - there wasn't one). You can't get better than this! Service was great! Only problem, telling my friends and I've been asked to book their next trips! :-( "
" I have hired cars all over the world and to say this was easy was an understatement. The site was straight-forward, (waiting for a sting and nothing), insurance was what is said. Arrived in Malaga, (waiting for delays - there were none), waiting for the sting-there wasn't one). Offered an upgrade to a cabrio around £5, (waiting for the sting - there wasn't one). You can't get better than this! Service was great! Only problem, telling my friends and I've been asked to book their next trips! :-( "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 21 May 2019
" Efficient "
" Tried to sell us insurance despite us taking it with AutoEurope "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOSEPH - 20 May 2019
" As above "
" Always trying to find additional damage that doesn't exist. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BURNETT - 17 May 2019
" We'll definitely use Centauro again when travelling in Europe. "
" The instructions for pickup and dropoff were very accurate. We had a wonderful trip in a Ford Focus with onboard Gps. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SAMANTHA - 15 May 2019
" NA "
" The car had no right wing mirror when we got it. Expensive insurance for full cover on the car also despite the car being in extremely poor condition. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by CHRIS - 14 May 2019
" Polite helpful staff, good service and good value "
" Polite helpful staff, good service and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 12 May 2019
" Could be better "
" Could be better "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MARTIN - 07 May 2019
" Overall a good experience "
" Apart from having to wait 1 hour plus to pick up the car the service was excellent. Very polite staff at point of pick up and point of drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALLAN - 07 May 2019
" process went quickly and smoothly very helpful staff. only adverse comment signage to find car collection very poor I think this is due to airport refurbish works and not the fault of rental co. "
" process went quickly and smoothly very helpful staff. only adverse comment signage to find car collection very poor I think this is due to airport refurbish works and not the fault of rental co. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 06 May 2019
" I'd review your relationship with GoldCar / Interrent as a result of this. "
" IT meltdown ? on 26 April so company had no info on fleet returns & locations. Along with most people hiring a car on that day, it was a complete lottery when you received the car keys. We waited 90 minutes but for other people the wait was up to 3 hours. At the front airport desk, they must have known about this chaos below but chose not to inform us. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANTHONY - 06 May 2019
" My only minor complaint would be that I chose Centauro because of the FULL to FULL fuel but when allocated the vehicle it was 3/4 to 3/4, not what was advertised when booking the vehicle through Auto Europe online, otherwise everything else was excellent. A very enjoyable experience. "
" My only minor complaint would be that I chose Centauro because of the FULL to FULL fuel but when allocated the vehicle it was 3/4 to 3/4, not what was advertised when booking the vehicle through Auto Europe online, otherwise everything else was excellent. A very enjoyable experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 06 May 2019
" Excellent service "
" New car and no problem with hand over "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VERONICA - 06 May 2019
" I always rent my cars from auto europe only had one bad experience so far in Portugal "
" Very friendly staff...nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LENKA - 04 May 2019
" Your procedures and systems are fine - but you should not offer Firefly Malaga in your choices "
" Surly arrogant and deliberatly unhelpful counter staff only interested in selling extras I hire cars a lot but have never experienced such poor customer interface I have vowed never to use Firefly Malaga again and have ordered my international staff not to use them at that airport "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ALAN - 04 May 2019
" As above. "
" As above. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FARHAD - 04 May 2019
" Checking in process was a little time consuming while waiting your turn...but the process itself was simple and the staff was friendly and efficient. "
" Simple process. Friendly and simple return and check in process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 02 May 2019
" All good "
" No problems and a free second driver was why we chose your site "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OLIVER - 01 May 2019
" Autoeurope fine I won't rush to use Europcar again "
" Big queue with inefficient queue management system at the airport. Car was very old for a rental car 40K km on clock. Badge missing from steering wheel and constant creaking from the rear near side window. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by IAN - 01 May 2019
" No issues and good value compared to the market "
" Went fine - counter staff did try hard to up-sell the extra insurance very hard, when I declined it it was then available for a 75% reduction! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by BJORN - 30 April 2019
" I have no "
" I have no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 28 April 2019
" Best online price for cars. "
" straight forward hire process at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 27 April 2019
" Nice and easy "
" Staff always nice and friendly, with no pressure to buy the extra insurance. I hire cars in Spain a lot and only ever use Record Go these days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ALAN - 24 April 2019
" We continue to use Auto Europe. Generally we opt for the big hire companies or their offspring brands and the arrangements through Auto Europe have always worked smoothly. "
" Very efficient processes for collection and drop off. Advantageous that the depot is located off airport once you know where it is and the shuttle bus service is very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 23 April 2019
" Overall experience very good, although their was one additional payment to be made that wasn't made clear until rental payment had been made. This was a little annoying. "
" All was as expected. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SHELLEY - 21 April 2019
" My review is for autoeurope and Niza. As soon as we arrived at Niza they told us that the insurance we had purchased with auto Europe was worthless as it didn't cover us for the fees charged when a car is being repaired. Regardless of who's fault it was. We we bullied into Paying 90 euros for ANOTHER insurance with them. The first insurance with AXA refused to let us cancel. It's a big scam with Niza, auto Europe and AXA avoid! "
" My review is for autoeurope and Niza. As soon as we arrived at Niza they told us that the insurance we had purchased with auto Europe was worthless as it didn't cover us for the fees charged when a car is being repaired. Regardless of who's fault it was. We we bullied into Paying 90 euros for ANOTHER insurance with them. The first insurance with AXA refused to let us cancel. It's a big scam with Niza, auto Europe and AXA avoid! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 21 April 2019
" Easy to book. Reasonable prices. Clear website. Clear T & C's "
" Eventually a very good experience but it took 3 attempts to give me a car that was properly road worthy. They even tried to give.me the car I refused initially at one stage. However after about 45 minutes I got a good car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 21 April 2019
" No problems at all with Auto Europe, very easy to book and always my first go to agents. Very competitive rates. "
" Marked it down only because there was a fault on the pick up of vehicle where my number was not on the system had to wait over half an hour and eventually complained of delay. All went well after that. There was a lot of damage on vehicle, minor, but I spent another half an hour making sure I photographed damage, also vehicle had a smell of smoking in cabin. Vehicle did perform very well throughout the hire period. I have been spoilt in the past as I have no complaints at all with Keddy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by LAURENCE - 17 April 2019
" See above "
" They tried to sell me insurance that I had already bought from AutoEurope (except 3 times the cost). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by IAN - 16 April 2019
" When I arrived at the budget/avis counter at about 3pm I was about number 7 in the queue. As there were 4 desks manned I didn't expect to have to wait too long. Shortly after the queue increased to about 20 people and, unbelievably, two of the service desks closed as the people went for their lunches. There seemed to be lots of people behind the counters but no one at budget/avis seemed remotely interested in the large group of customers that were getting increasingly irate. I had to wait 50 minutes to be seen which is totally unacceptable. "
" When I arrived at the budget/avis counter at about 3pm I was about number 6 in the queue. As there were 4 desks manned I didn't expect to have to wait too long. Shortly after the queue increased to about 20 people and, unbelievably, two of the service desks closed as the people went for their lunches. There seemed to be lots of people behind the counters but no one at budget/avis seemed remotely interested in the large group of customers that were getting increasingly irate. I had to wait 50 minutes to be seen which is totally unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAIN - 14 April 2019
" Competitive prices and clear on what is and is not included. "
" Straightforward rental. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 11 April 2019
" Need to improve Custer experience . "
" Difficult to find car 2 levels down and poor signage . Difficult to locate correct lift to get us and baggage to correct level . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PAUL - 06 April 2019
" Would never go with Goldcar/Interrent again. Will be posting reviews online. "
" We paid upfront and then Interrent charged us again at a higher price. Got a refund but still out of pocket. These people are not to be trusted. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PAUL - 05 April 2019
" No explanation at check-in. Over 30 minutes to locate car then a further 30 min to report car damages that were not advised. Very difficult drop-off Goldcar key return located at level -2 at Malaga airport this was not advised. Wouldn't recommend to anyone. Car quite poor a lot of body damage "
" No explanation at check-in. Over 30 minutes to locate car then a further 30 min to report car damages that were not advised. Very difficult drop-off Goldcar key return located at level -2 at Malaga airport this was not advised. Wouldn't recommend to anyone. Car quite poor a lot of body damage "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by BJORN - 05 April 2019
" Very positive. "
" Car was a fairly new car in good condition. Returned car very early in morning before office was open, car was dirty with lots of insects smeared onto the front of it, not charged any extra for this. No problem with new scratches (there were none, but still a bit concered when you are not there when staff is checking the returned car). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 03 April 2019
" Auto Europe just delivers what it promises to do "
" When I hired the car, there was unacceptable pressure to take their insurance. When I returned it, I would have been charged for alleged damage had I not taken pictures when I hired the car. The agent was most disappointed I had taken pictures,. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by KEITH - 03 April 2019
" Everything was dealt with very weird and I have no complaints at all. "
" No problems at pick up and the car was brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 02 April 2019
" I was charged a further 218 Euros for insurance and a number of other unexpected fees. I was told that without the further payment I would have no insurance. This was of my expectation "
" I was "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 02 April 2019
" Great holiday, very relaxing "
" Very good service x Slow start in picking up the keys but after such a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRICE - 01 April 2019
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by EDWARD - 01 April 2019
" Great value for money service and condition of car both exellent "
" Staff very good, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 01 April 2019
" Autoeurope was and is always very helpful and flexible. "
" Please see my email of complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by GRANT - 01 April 2019
" As above "
" Was really easy to collect and drop off car, I would have liked a member of staff to walk round the vehicle to chef it with me at both, that aside, no problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEOFF - 29 March 2019
" Good pickup, good long term price, speedy drop off, prompt return of fuel payment. Overall no problems. "
" Despite a lot of very negative reviews about car hire in Malaga we have always found Record to be fairly upfront and honest. Not sure about the new scheme where you go back at 2000km for them just to scribble the mileage on the voucher and not exchange the car but only a minor quibble. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARTIN - 28 March 2019
" No issues "
" Quite aggressive counter staff regarding taking out additional insurance. Car was covered in scratches and I took video of damage just in case they tried to blame me for damage. Still not received confirmation that they were satisfied with return of car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by GARY - 28 March 2019
" Never hire a car from Malaga airport they are all crooks. "
" Car had damage to passenger door which was not displayed on emailed pickup documentation. I obvious told staff at pick up who said take pictures, which I did, and it would be fine. Upon return (and I took further pictures to prove no damage by myself). Upon checking credit card statement I find bill for extra £729.28. This is outrageous and will now have to contact Auto Europe to,sort it out. This sort of thing completely ruins ones holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by NOEL - 27 March 2019
" Very easy to find the best deal. "
" All went very smoothly. Vehicle was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 27 March 2019
" overall very good "
" staff were superb and the experience was very good As i have noted above, the car was a littie bit the worse for wear(i think it had some 50000km on the clock and a number of dents and scratches were evident) That aside the car ran very well throughout the two weeks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PETER - 26 March 2019
" I have used Auto Europe on many occasions and have always found their service excellent and easy.The vehicles are always in good condition and very reliable.I will book again with you again. "
" The process of finding level -2 atMalaga airport was very confusing and it took about 5 laps of level -1 to find the ramp down to -2.This is mainly due to very poor signage at Malaga airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by FREDERICK - 23 March 2019
" Overall easy to book great price. Let down by car rental company "
" Now seems to be part of gold cars, Hour wait at desk in terminal.staff not very helpful also pushing extras. As a disabled customer with a walking stick was sent to -2 level when couldn't find car asked in car park asked at office very aggressive employee was then sent to level one 1 .45 hours to collect a car .!!! Now we have to wait up to 30 days to get our deposit back. Won't use again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by TIMOTHY - 23 March 2019
" I would recommend Auto Europe as I have been using them for many years however steer clear of interrent or Goldcar This is the first time I have been ripped off and should have known better and checked the contract thoroughly and also not believed what I was told at the rental desk "
" I was charged extras unknowingly costing me an extra £90 if I had known interrent was in fact Goldcar I would not have booked because Goldcar are notorious for charging extras "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 22 March 2019
" Easy booking process, clear documents, good prices "
" Good car in reasonable condition at a reasonable price. The drop off point is in the lower garage and is probably the furthest car rental parking bays from the terminal. The agent on collection was very friendly, pleasant and efficient. There was a little wait to have the car checked on out return but overall a good rental experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BRYAN - 22 March 2019
" As above "
" On arrival they tried to scare us regarding potential additional costs by encouraging us to take out their extra insurance. I selected Alamo car rental to avoid this type of blackmail so was very disappointed when they started trying to up-sell. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SUSAN - 21 March 2019
" As above "
" The car broke down . However we were provided with a taxi to take us to the airport to collect another and it was a fast courtious service. I will definitely use the service again bit won't request thst make of car again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOUGLAS - 21 March 2019
" Very good company and prices always competitive "
" Directions for picking up the transfer mini bus not clear. Wasted time wandering around asking people where to go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANIEL - 15 March 2019
" Great prices "
" Always very good to me, used them at least 5 times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 15 March 2019
" Auto europe is good! "
" Picking up the car was ok - except there were some small marks on the car that weren't on the sheet, and the aerial was lying on the roof. It took a long time to find anyone to talk to. Our main concern was dropping off the car. No one was willing to do the check over the car with us. We assume all was ok (as the car was exactly as we picked it up) but they could say anything!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by IAN - 14 March 2019
" Good choice of providers and easy to book. "
" Friendly helpful staff but lack of people when returning the car and as it was out of season it may get worse come the summer. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROSEMARY - 14 March 2019
" Great! "
" Absolutely went without a hitch. Great reception staff and didn't have to wait long to be seen. New ticket system in place which helps to speed things up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RANY - 12 March 2019
" Auto Europe was fine. Record was the problem. "
" Should have more payment options, didn't allow me to use american express and were impatient while waiting for me to change bank details so I could pay the 1400 deposit. This should also be explicitly stated not hidden at the bottom of the email. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARIANNE - 11 March 2019
" Over priced... hidden costs "
" I booked it on line and was given a price. When I returned the car there were additional charges that weren't explained to me, and it was double what I expected it to be. (I'm not complaining about the €100 excess, I expected that) it was everything els "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 03 March 2019
" Great service. "
" Great service, friendly and not aggressive (unlike many other companies which try to force costly extras onto you). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 28 February 2019
" Not sure what you want here. My beef is with Budget. very happy with auto Europe "
" They did try to sell extra insurance to the one I already had through you. But I must mark them down for their paperwork. You get a badly-xeroxed A% scrap of paper as the booking document. The details are virtually impossible to read. But it does suggest that you check your status with them (presumably about whether you have incurred extra charges) on their website (an address would have been useful). When you try to find out on this web-site, you can fill in a form, but then if you try and send it, it wouldn't respond. It says, if you are having difficulties, e-mail us on this address (press here). So you do. And the mail gets returned as it is an invalid address. Basically, they want to be able to communicate with you: they do not want you to have any way of contacting them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOMINIC - 28 February 2019
" Excellent service. "
" Brand new car (literally). Excellent service from the lady who we returned the car back to. Best price I could find out. Will definitely use next time as I visit Malaga airport every year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 27 February 2019
" . "
" The initial price looked good but I didn't appreciate the hard sell of insurance at the counter, initially telling me that "you have no insurance". Clearly this was bollocks and when pressed he accepted I had third party fire and theft. Then when he wanted to take a deposit, he couldn't take one on the credit card I have (AMEX) so I had to pay for the full insurance, which I didn't want and which effectively quadrupled my bill. Frankly this is a scam and is not the sort of service I have ever received from a major car rental form in the past (and I hire cars frequently). I won't be using Interrent in the future and I will proactively advise people I know not to unless I see clear evidence of an end to the sharp practice I experienced. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by JAMES - 27 February 2019
" Aggressive behaviour of staff to several different customers "
" Why have gold car charged me £16.74 when I have email documentation from them that the car was returned with a full tank and no observations "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DANIEL - 26 February 2019
" Again, all good. "
" All good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by DAVID - 25 February 2019
" This extra cost for insurance is a big rip off this needs addressing at your end. "
" I paid an extra very expensive insurance of 264 euros as Herts did not recognise the extra I paid you. The car was full of scratches and not very clean The windscreen washers did not work "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PETER - 24 February 2019
" The one thing I'd like AutoEurope to improve is the immediacy of rental confirmation. I sometimes receive a "your rental has yet been confirmed" email which really isn't good enough, especially (but not only) when I have modified a previous booking. In the case of modifying a previous booking, it is, by implication and automatically, cancelled by AutoEurope before the new booking has been confirmed, running the risk of leaving me with neither the old nor the new booking, "
" I generally find Record excellent to deal with but there has been an issue of late with them not accurately recording damage from previous rentals, leaving it to the next renter to check the vehicle thoroughly and highlight any damage. Record needs to be much more thorough in making their own end-of-rental checks and, ideally, to use photos and/or a video of each vehicle taken from all angles as a comprehensive record of the condition in which it is returned by each renter and (so) rented to the next person. I've had four bookings in a row with Record since January 2019 (not all through AutoEurope) and in each case, damage that should have been recorded before my collection of the car had not been. This really isn't good enough as clients who don't take Record's overpriced insurance run the risk of being charged for previous damage that they themselves miss when collecting the car but which Record eventually notices when it is returned (as has happened to me in one of the four Record rentals referred to here). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ALEX - 23 February 2019
" Easy to use service. Will happily be using again. "
" Recordgo were very professional and had a fast setup which was easy and pleasant to use after a flight. I saw damage before I took the car out and they didn't give me any grief just logged it on the system and off i went. Excellent price. Will happily return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JANICE - 23 February 2019
" Nothing to add "
" We had no problems at all with the car or the hire procedure, so very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROB - 22 February 2019
" I have never had a problem with Auto Europe and I have used you for years, its simply that Interrent are taking the p**s by secretly charging me after I have left the country. "
" I have raised a complaint via AE but about interent ref. 15347026 which AE are kindly following up with Interent. Put simply I was on a FULL/FULL deal and for the 1st time ever in over 30 years of renting cars on F/F I was asked to pay the fuel upfront. When I returned the rental everything was full and in good condition and they even sent me an email saying I didnt owe anything but they didnt refund the full value of the fuel and when I challenged this with AE they were sent an invoice from Interrent showing a 'Smart Return' charge of £12.36 which was not mentioned on any paperwork and even when I challenged paying the fuel up front, they said 'dont worry if you bring it back full, you will get all your money back. That is why AE have 10/10 but Interrent have 1/10 although AE need to mention SMART RETURNS on their vouchers very clearly in 'Not Included Prices' if they are a legitimate charge that companies will levvy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MIKE - 21 February 2019
" Good website. Easy to book and good deals. "
" Good quality car, though a number of small scrapes, as you might expect. Took some time to find minibus at Malaga airport. Efficient service. Detailed inspection of car on return, although already a lot of marks on it - got impression they were looking for excuse to charge damages, but ok in the end. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEPHEN - 21 February 2019
" good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHARLES - 17 February 2019
" very good value "
" good value but a little pressurised aboiut their insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 16 February 2019
" None "
" The only problem was I was picking up at the airport, but not arriving on a flight, so couldn't deal with paperwork airside, and took around 30 minutes to find location. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TERENCE - 16 February 2019
" As comment in para 3 "
" I have my own insurance The attitude to ware and tare damage on vehicles is intimidating "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OSBORNE PHILIP - 15 February 2019
" Very easy with no hassle "
" All good, no hassle "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JEFFERY - 14 February 2019
" I would recommend this company to anyone "
" Very Good no fuss "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 14 February 2019
" Generally good with Autoeurope "
" Please see separate complaint logged with AutoEurope by email. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MARK - 14 February 2019
" Great experience to use your car in Spain the roads are amazing and the plan to get back to the airport drop off was so easy thank you "
" Very warm and welcoming staff , we found the pickup a little stressed but the drop off was so easy and straight forward. We will be using you in any country that we visit and can't thank you all enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PAUL - 12 February 2019
" No phone number to call that worked when things went wrong "
" I was given the wrong key for the car I was giving had to find the car that fitted the keys on a different floor "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OWEN - 08 February 2019
" see above "
" The Opel Corsa had just 1700km on clock when I collected the car at Malaga Airport. It ran faultlessly and the staff I dealt with were efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 08 February 2019
" See 3 above "
" Fine other than have been charged more than I expected on my credit card, to whom do I complain auto Europe or Thrifty please advise "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GEOFFREY - 04 February 2019
" Guy on reception enjoyed overcharging and indicated that it was unlikely that we would get the €900 excess that we had to pre pay returned and that would take up to a month for the refund. Nobody on the floor where car was so had to go right back through the airport to the desk again at midnight. Not a pleasant experience late at night. "
" Booked with your knowledge that the flight arrived at 22.45 no chance of getting there by 23.00 . Arrived at desk by 23.10 and charged extra €40 plus 8% levied on that plus exorbitant charge for full petrol tank. Highly ripped off and very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PAUL - 04 February 2019
" See above on item 3. "
" My car was with Goldcar. Are they the same company as Interrent ? I have had cars with Goldcar previously with very poor results. However this time they were much better. Big difference was that I was covered with no excess, which made things better and easier. I would use autoeurope next time if same conditions applied. I go to Malaga 3/4 times per year. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ANDREW - 03 February 2019
" Very straightforward to book. "
" Pick up very straightforward and vehicle upgrade much appreciated. However, lady did not advise that car had Sat nav installed, we only discovered after 2/3 days! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SHARON - 31 January 2019
" Went smoothly and experienced no problems! "
" Quick, efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BARBARA - 31 January 2019
" As above "
" Gold car were superb. The car was good and their service was helpful. Information from auto Europe was poor. The instructions did not mention goldcar anywhere so finding the right place was impossible. Our plane had been delayed in snow so our booking was wiped off system. We had been travelling in stressful conditions for over 13 hours so it was not a happy end to search for 30 mins band have to phone autoEurope to be told because we were delayed we would lose our booking and not get refund. We finally tracked the booking to gold car and they honoured it. Autoeurope did not make clear in the booking that although we paid for no excess and full cover the value of the excess would be blocked on our credit card to be claimed back. As it happened I had that credit capacity but others may not. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RODERICK - 31 January 2019
" Auto Europe were fine "
" Difficult to inspect car in dark surroundings when collecting "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CHARLES - 30 January 2019
" Good "
" Good quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHANIE - 30 January 2019
" Have used auto Europe and record for many years now always cheap And reliable. "
" Usually a very good experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STEWART - 30 January 2019
" Would recommend this company to anyone "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MALCOLM - 30 January 2019
" Please see comments above in No 3 "
" There are hidden charges for dropoff keys and charge for filling tank with petrol which ruins what is a good deal and otherwise good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 30 January 2019
" I have used Auto Europe for several years and always found them an excellent company to deal with. "
" There was a problem with the car that we had been allocated. The company exchanged it for one with a higher spec without any problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 29 January 2019
" Good "
" Quick and efficient. Their offices are just across the road from the airport at Malaga. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ROBERT - 29 January 2019
" Auto Europe failed to notify me that Niza's terms had changed! "
" Changes to hire conditions meant being forced into paying for expensive insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ALEXANDER - 28 January 2019
" Auto Europe experience has been fine. "
" After returning the vehicle and burying told that all was ok I have seen that my credit card has been charged. On contacting interdental I was told that I have been charged for damage. I don't think there was any and was not contacted. I've had to raise a complaint case on their system rather than then speaking to me or showing me evidence. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 28 January 2019
" Good discount, but still charged for a diesel car supplement that I did not want. "
" Have already provided same feedback to car hire company that I did not appreciate being charged about 40 euros extra for a diesel van when this was not my request, it was what they provided. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by PHILIP - 28 January 2019
" Well impressed with both the pricing and the fact that no pressure was placed on taking insurance. Also the fact that Wiber is off airport then no surcharge was applied "
" At the office was told to go down to their garage where a colleague would give me the keys. There about 15 minutes, no-one came but as the keys were already in the car then drove out. Received a phone call when en route to my apartment saying we should not have taken the car but agreed it was ok as we had completed the paperwork, payment etc. Wondered therefore just how long we would have been kept waiting, especially as my wife has difficult walking. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 28 January 2019
" I have not received my 100% refundable deposit back in full(£43 short? The car hire was on £27.50). Was told at drop of it would be re credited back to my card asap. Still waiting for a response from an enquiry email over a week ago!!! Very poor "
" Good value car hire apart from not receiving my 100% refundable deposit back in full. Still waiting for a response from an email over a week ago. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by MARTYN - 28 January 2019
" Would not consider using anyone else. "
" As always reliable prompt trustworthy and quality all round excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HENDRIK - 27 January 2019
" Overall a good service at a fair price "
" Overall good service at a fair price "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SUSAN - 26 January 2019
" I would use internet or Europe Car and recommend the company "
" This is the 2 or 3rd time I have used internet because it is very hassle free & straight forward. You provide a good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 26 January 2019
" All went well. "
" All good - no problems as normal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ROCCO - 26 January 2019
" As above "
" Got charged in sterling instead of euros . So i was charged a sterling rate. The service assistant was impolite and tried to force me to take out their insurance "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 26 January 2019
" next time I'm in Malaga I'll be using you again. Thank you "
" great staff- great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 25 January 2019
" Very clear site, no surprises on collecting the car. "
" Only disappointment is that they automatically added the full insurance which I had not requested and I had to query this and have the charges removed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 24 January 2019
" Great service from start to finish and great price overall "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JULIE - 24 January 2019
" Very good service. Very happy customer. "
" Very good service all round. Staff friendly and helpful. Got an upgrade on the car as they didn't have a small car to rent to us. Didn't realise on the details that we had a 0 excess so had booked one independently but got a refund on it as it wasn't necessary. Not sure if this is a new thing as we have had a waiver excess in the past. Overall very very happy and would use your service and firefly again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 24 January 2019
" Hassle free. Very good prices. "
" I have hired with Niza for several years and found them really good. But some of their staff are now pushing their CDW waiver very hard and very rudely (telling me that they don't want my business) so I am now having second thoughts. And the cars on both my most recent rents have had small problems: insufficient oil in one, and wax not washed off the car (so can't see through windows) in the other. Standards are slipping. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by TERRY - 24 January 2019
" Always First Class "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 21 January 2019
" Can you advise on my refund please. Dropping off is all very laid back and not very reassuring. "
" I have been charged on my credit card for the excess, however there is no way to know when this will be refunded. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 19 January 2019
" Simple to book and expedite "
" No major complaints other than that the car had quite a few chips. Recess of pick up and drop off were fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MICHAEL - 19 January 2019
" first class "
" first class from pick up at the airport to drop off back at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 18 January 2019
" See above "
" Overall good however I can't understand why I was charged £83 for a fuel deposit but only £64 was returned even though the tank was full "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 16 January 2019
" Good service overall and the car performed very well. There was a slight delay on returning the car but we had allowed adequate time for this "
" Generally a good service but there were slight delays on return "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by FREDERICK - 14 January 2019
" easy to book through auto Europe website. "
" Staff very efficient but still feel pressurised to take their insurance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PETER - 13 January 2019
" Stress free Professional service "
" Good and pleasant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GRAHAM - 12 January 2019
" Nothing more "
" Fine. Very disappointed that I was charged an extra days rental at a significantly higher rate for bringing the car back 30 minutes late. Following a complaint this has been refunded . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 12 January 2019
" all fine and fair price. "
" all fine, just need better signage when returning vehicle as slightly confusing to drop off area. but good value will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 12 January 2019
" The car we were provided with was as we expected. "
" Staff were very helpful and the pick-up / check-out process was very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KENNETH - 10 January 2019
" Very easy collection and return "
" Efficient and competitively priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PETER - 10 January 2019
" straightforward process with friendly staff "
" Quick and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CECILIE - 10 January 2019
" We couldn't call Auto Europe to get any help as it was a Sunday. Niza just referred to call Auto Europe if we had any issues, but we coulnd't get in touch. We really wanted to change to another car hire on the spot after our experience with Daniel, but we couldn't as we were afraid that we couldn't get our money back. We will NEVER use Auto Europe og Niza again and will tell everyone to avoid you! "
" We was met by Daniel who was extremely rude and unfriendly. The first thing he met us with was just the order: Passport and creditcard! No Good Morning', 'hello', or 'Could I please see your passport and have your creditcard'. He was EXTREMELY rude and angry with us from the 1st second we stepped in the door. Obviously he is working with many tourists, but so obviously that he just hated us as tourist! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by ALAN - 10 January 2019
" I will not hire from firefly again. Slightly higher price for better service. "
" The reservation was for a compact car. I was supplied with a VW Caddy which I would describe as a van. Van was full of dents and scratches and had not been cleaned inside. over 2 hours wait at desk for car. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by JASON - 09 January 2019
" Autoeurope is easy to use but Interrent has let us down "
" Picked up car which had lots of external damage that wasn't marked on the sheet A advisor was told who changed the sheet and we took photos We have then returned to a acharge for damage on the door which was already there "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by GEORGE - 07 January 2019
" See comments above "
" Why is it that when you take out the full insurance cover option you get a car that is dented and scratched? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVE - 06 January 2019
" rip off "
" Got ripped off at the airport. was told that the insurance i pais for was not valid and had to pay an extra £125 and £ 111 pounds fuel deposit for a car that will only hold about £50 pounds worth. Never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEPHEN - 06 January 2019
" Slow counter service otherwise all fine. "
" Waited 50 mins at desk to get served. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SEAMUS - 05 January 2019
" Performance needs to improve "
" Pre authorisation taken as a full debit on my credit card and in Sterling - when it was refunded it at a different rate leaving me £15 out of pocket! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 03 January 2019
" After hiring cars with autoeurope.co.uk multiple times for well over a decade I feel severely let down on this occasion and have doubts about using you again if you are sending me to suppliers like Gold car / interrent "
" pick up a nightmare. one member of staff with a queue of 30 people. vehicle several dents, No support, conned with additional charges when everything was covered on original hire booking apart from the fuel and excess deposits. staff rude and argued with lies about extra insurance that was only discovered after the hire period. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by ZLATKO - 29 December 2018
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEREK - 29 December 2018
" Good price and the experience was fine except for the complaint above "
" We were charged for petrol when we had filled the tank. I will be sending you a copy of the receipt to take this up with the rental company "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 27 December 2018
" Website is clear and easily usable. T&Cs are made clear when reserving "
" Booked a Group A car but on arrival a Group B was allocated. The streets of our village are steep and very narrow so we needed a Group A car. We were reallocated a Group A, only to find that it was an automatic. We were visiting Spain for only 22 hours and 'lost' nearly one hour at Malaga collecting the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 26 December 2018
" No problems "
" Great pressure to take on extra insurance - saying that the additional insurance provided by Auto Europe did not cover all eventualities. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by GILLIAN - 23 December 2018
" Why not be honest about the price when first booking the car. The insurance is a scam "
" Unhappy with the insurance scam "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JEFFREY - 21 December 2018
" See comments above "
" collecting the car was very lengthy - 25 minutes to go through paperwork etc. Directions to pick up the car were very vague = took another 40 minutes to find the car lot - no clear signage anywhere. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ROY - 18 December 2018
" now goldcar not friendly service "
" now run by goldcar not friendly service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PETER - 18 December 2018
" If you can tolerate the delay caused by the shuttle pick up it is a good service and much cheaper than the airport pick up - unless you are prepared to risk Goldcar or Firefly "
" see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 16 December 2018
" I find booking with Auto Europe easy but buyer beware regards some of the Companies suggested. "
" Interrent are part of the Goldcar group. Having taken out the extended cover booking I thought I was covered to most things. I knew I had to leave a fuel deposit on credit card which I did. I later found they had taken further costs for an unknown surcharge, a diesel surcharge which I had not requested and a smart return whatever that meant totalling £30.65 which has not been refunded. This is a total rip off. Contracts are not supplied in English so buyer beware at the counter as Staff are clearly under pressure to load extra costs without any explanation whatsoever. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OKSANA - 16 December 2018
" Most new cars are coming with GPS build in- so my suggestion should not be taken as REQUIREMENT. Any extra charges MUST be informed! "
" During booking process i wrote as a SUGGESTION - GPS, not a REQUIREMENT. So when collecting rented car, i was informed that i had to pay additional sum for GPS as Auto Europe made a reservation ans it cannot be cancelled, as a result I had no choice as it was too late to cancel the reservation. My rental price increased 150% . Total rip off! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JORDAN - 13 December 2018
" Easy to book and very good value for momey "
" Very professional No hidden costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 12 December 2018
" . . "
" Many car hire companies at Malaga make the experience stressful. Record go were efficient, pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROGER - 12 December 2018
" My flight was diverted because of fog at Malaga, which meant a late collection. As advised, I phoned the number given for Auto Europe, who I found most unhelpful - 3 calls all of which I had to end as I was kept waiting for so long. Customer service very poor "
" Counter staff extremely good. Drop off involved leaving keys in a box, so no physical checks on fuel or bodywork condition by staff, which leaves me completely open to a difference of opinion and no way to redress it. I now have an unexplained charge on my card which I have no way of challenging "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 11 December 2018
" All the staff were excellent. "
" Always use enterprise if price is comparable. Very friendly and no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 10 December 2018
" See above "
" Upon returning the vehicle, they found a tiny mark on the door that was apparently not there before. I certainly didn't touch anything, but I suppose another person may have opened their door against mine. Anyway, for what I would simply have tee-cut out, they charged me 145 euros, which I would like to reclaim off you, as I took out full insurance at the time of booking. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 10 December 2018
" Quick pick up and drop off Efficient staff "
" Cleanliness of windscreen was my only real complaint "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 08 December 2018
" Already listed "
" Already documented - this conducting out and out fraud with assessment of non-existing damage upon return of vehicle - attitude of staff is "what are you going to do about it - we have your credit card deposit!!!!!!" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by DANIEL - 07 December 2018
" Overall great "
" I always find Firefly efficent and friendly. I would recommend full insurance it's so much easier as you don't have to worry about anything. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JOSEPH - 07 December 2018
" Very disappointed. Left a Sat Nav in the vehicle and notified Record a few hours later. They acknowledged my emails, but never said that they found the Sat Nav. Somebody did. "
" See 5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CAROL - 07 December 2018
" I checked the Auro Europe rental voucher and it does not mention the possibility of a Senior driver surcharge. This matter is now being dealt with (I hope). "
" I have already submitted my complaint, that they have suddenly introduced a Senior driver surcharge, although I'd previously rented in Feb and April of this year. Consequently, I will not be using them again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ANGEL PETROV - 06 December 2018
" Not positive with Hertz "
" Charged for a scratch that was from previous rental. Car parked at a place that did not provide space for proper check. Car in appalling condition. Strong noise and unbearable vibrations from the engine. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by TIMOTHY - 05 December 2018
" I have my own excess insurance. For the first time in a few years the car was not inspected under a microscope when I returned it. Previously 60% of my returns have been subject to an unwarranted excess claim. This time the person I returned the car to merely walked around it, confirmed the tank was full and wished me well. Well done Record. I have friends who no longer hire cars in Spain and Italy because of the aggressive attitude of car hirers. Perhaps the car hire companies are learning, or don't want to emulate Goldcars reputation. "
" I have my own excess insurance. For the first time in a few years the car was not inspected under a microscope when I returned it. Previously 60% of my returns have been subject to an unwarranted excess claim. This time the person I returned the car to merely walked around it, confirmed the tank was full and wished me well. Well done Record. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by TERENCE - 04 December 2018
" The extra charges that were made were not obvious at time of booking "
" Things generally were Ok but I had to pay extra for the following which I did not expect or even know about at time of rental. This was for extra car park charges, bail bond and smart return this ended up costing an £150 for 5 days "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SCOT - 04 December 2018
" overall we had a very good experience "
" overall we had a very good experience. Only small downside (although not a fault of Maggiore) was that the can pick up points at Malaga airport is quite tricky to find. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 03 December 2018
" will definitely book with Centauro again "
" very happy with Centauro. efficient and friendly pick up and drop off. professional operation. well maintained car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JAMES - 03 December 2018
" Value for money if you are prepared and careful. Check all the details carefully. "
" Still great value for money but very surprised to see Goldcar handling the Interrent booking. Not too sure about the return process which instructed me to drop keys in a box with no visual check or verification from staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 02 December 2018
" Great! Always a good range of offers with options, eg for excess waivers "
" Friendly, efficient. Car could have been a higher spec - eg engine was quite small for size of car and its lacked power at times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EDWARD - 01 December 2018
" Good "
" straight forward and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 01 December 2018
" When collecting the car we were asked for 20euros, he said this was an airport tax, I told them that was included in our brokers charge, he said that was between me & auto Europe, it was no 20 euros no car. We paid up, he said he was giving us a free upgrade, I said I was happy with the size we had booked, he said we would be more comfortable & it was free, indeed it was not, the 20 euros we paid was for an upgrade we did not ask for nor want, there was no 20euros airport charge, this staff member was completely dishonest. We discovered this when returning the car & picking up another one the Interrent/ Goldcar staff member asked us for 2 euros, I asked why we had been charged 20 euros the week before, he looked at the invoice & informed us we'd had in fact been charged for an upgrade. Very disappointing & upsetting experience altogether. "
" When collecting the car we were asked for 20euros, he said this was an airport tax, I told them that was included in our brokers charge, he said that was between me & auto Europe, it was no 20 euros no car. We paid up, he said he was giving us a free upgrade, I said I was happy with the size we had booked, he said we would be more comfortable & it was free, indeed it was not, the 20 euros we paid was for an upgrade we did not ask for nor want, there was no 20euros airport charge, this staff member was completely dishonest. We discovered this when returning the car & picking up another one the Interrent/ Goldcar staff member asked us for 2 euros, I asked why we had been charged 20 euros the week before, he looked at the invoice & informed us we'd had in fact been charged for an upgrade. Very disappointing & upsetting experience altogether. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TREVOR - 30 November 2018
" Could have been better all round. "
" Fiat 500.. Car was damaged & dirty in/outside.. Was uncomfortable & expensive for this car.. Fiat Punto 4 door has more room for luggage space. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PETER - 30 November 2018
" Interrent seem to have been merged with GoldCar. I have avoided GoldCar in the past due to their appalling reputation. I don't like being ripped off like this. It will affect your reputation too. "
" I was charged £111.21 for fuel when I picked the car up which surprised me as at was a Pickup Full/Return Full hire. They said I would be credited with any fuel in the car when I dropped it off. I returned the car full but only received 92€ (£81.18) refund meaning I had been charged £30.03. I have not received a statement from Interrent justifying the charge. I will not use them again. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by STEVEN - 30 November 2018
" 10 out of 10 "
" probaly the easiest pick up and take back ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 30 November 2018
" Auto Europe were brilliant at sorting the issue with another company "
" Staff were brilliant but upon arrival they didn't have the class of car I ordered to be able to supply me with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by RICHARD - 29 November 2018
" I was given hard sell to try and get me to purchase an upgrade car at extra cost. I refused and kept original which was perfectly fine, the only downside being a smell of cigarette smoke in the car. "
" Were given hard sell to try and get me to purchase an upgrade car at extra cost. I refused and kept original which was perfectly fine, the only downside being a smell of cigarette smoke in the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARTIN - 28 November 2018
" Not greatest experience "
" Pick up good. Vehicle a much cheaper version of booked. Warning lights on dash. Had to drive back to hire place from hotel to change over. 90 min wait to change as big queue. Not impressed. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by PAUL - 28 November 2018
" Will definitely book car hire through AutoEurope and always recommend to friends, but won't use Goldcar or Interrent ever again. "
" Additional charges for airport pick up and "Smart Return" added to credit card without being prior informed, then not paid back, 13.35 euros. Return staff would not talk to me or another customer trying to hand back keys and have car checked for damage (there was none). Had to leave keys in a box without vehicle being checked ok. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 28 November 2018
" Up to now I would have been very happy with Auto-Europe but this recent experience has left me very disappointed as I had very bad experiences with Goldcar in the past. If I had been made aware of the change I would have changed my reservation. Hopefully your company can pass on the feedback and effect some positive change. "
" I have rented with Interrent through Auto-Europe site many times. Very disappointed on this occasion to find that Interrent and Goldcar are now amalgamated. All my previous experiences with Goldcar have been bad and had I known that I would be dealing with Goldcar desk I would have cancelled this booking. Despite having pre-purchased zero excess cover including damage to glass, wheels, roof and underside the official still tried to sell me additional insurance. When I said 'NO' he became unpleasant and nasty in his approach. This is exactly what drove me away from Goldcar in the past. The car provided had not been properly cleaned, window glass was very dirty. On car return there was no-one to check in the car. I was told to put the key in the box. When I asked the official to confirm that car was returned fully fueled I was told that block on credit card would be released within 2 hours. It was 4 days before the block was removed. This whole aspect is very unfair to the customer who then has to carry all the risk. If I had not had zero excess cover I would have been very concerned. I since understand that Goldcar has been taken over by Interrent Group and it is very disappointing that the practices of Goldcar which have been the subject of much negative on line reviews (and my own negative past experience) are now being carried through to Interrent which company heretofore I have found pleasant and fair to deal with. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by MICHAEL - 28 November 2018
" Most Certainly "
" We vwill most certainly use your company when we are back in Spain we return to our property several times a year. This was the first time we used you we were pleased with everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAME - 27 November 2018
" Overall it was a good, pleasant and problem free experience with Centauro "
" Other than a delay in collection from the airport and taking into account it was the end of the season with regards to vehicle condition everything went smoothly on collection and quickly on the return of the vehicle. Transfer to airport was immediate and very good efficient service provided by a courteous driver "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by NEIL - 27 November 2018
" Not impressed with the company you arranged for me "
" Understaffed and badly disorganised at drop-off. Collection was ok at the airport counter but in the garage they were understaffed and badly organised. I wanted to point out damage not recorded on the paperwork and had to queue for 45 mins. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MARTIN - 27 November 2018
" Easy to use "
" Good standard and no fuss "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by FABIO - 26 November 2018
" no probs "
" no probs "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JAMES - 26 November 2018
" From arrival to return the service was efficient and the car was. Very good. "
" I know some people like to take a chance re driving abroad and look for cheap hire costs. You scare others into buying additional cover by quoting a high excess charge - why not offer up front a good price for complete cover. Think this would generate more business for Avis "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARIE - 26 November 2018
" the car was old not clean, my brother in law paid the less money than us on the same day and had a nearly new Megane. "
" the car was old not clean, my brother in law paid the less money than us on the same day and had a nearly new Megane. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by PAUL - 26 November 2018
" The pick up process was very good apart from the long queue. I did find the staff in the drop off kiosk quite abrupt and unfriendly "
" The pick up process was very good apart from the long queue. I did find the staff in the drop off kiosk quite abrupt and unfriendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 24 November 2018
" fine and polite but possibly because I had excess insurance with them "
" Was not aware now part of Gold Car and pick up of keys was in the terminal "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 24 November 2018
" Terrible experience and will recommend to everyone I know to definitely not use Auto Europe or Firefly. "
" I paid you £13.48 on the 12th November to hire a car. I got to the airport and was then told the cars not insured ! So I paid 99 Euros for the insurance. I was told I had to return the car filled up with petrol which I did. I have now been charged £130.20. I've also still got £131 pending. Firefly are an absolute disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ABDELAZIZ - 23 November 2018
" Excellent and Top......niza car hire....honest people.thankyou. "
" Excellent service and honest .and no extra or hidden charges..i been using niza for 12 years.and i only use niza..i thank them for there excellent service..thankyou NIZA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 22 November 2018
" Simple to book Am often astounded at the variations in price from day to day. Often book and then cancel and rebook because of significant price movements "
" InterRent are now Goldcar, a company I would not usually use given their reputation for adding extra charges, however I had no problems at the desk as the car had been booked with full insurance cover with no excess "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 22 November 2018
" See above "
" For the second time with Firefly when I returned the car, the lady inspecting the vehicle incredibly went straight to th3 most minutest of scratches under the driver side back bumper- this was not recorded on the damage form I had signed, but could easily have been missed - as the car was dirty when I returned it, it was quite remarkable that she even noticed as the tiny scratch was almost impossible to see - they charged me a pre-determined amount of €196 which included an admin fee of €60 - when I asked when if ever the damage would be repaired I was shrugged off with "when my manager decides, maybe after Christmas. I have already cancelled a future reservation with Firefly "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by CHRISTOPHER - 20 November 2018
" First class company "
" Excellent as always and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICIA - 20 November 2018
" I like auto Europe and will continue to use "
" I was saddened to get pressure exerted on me at pickup The operative suggested I upgrade "to a safer car" And this point was laboured for over 5 mins The card I was given was sub standard and did not in my view or experience compare to the one I had booked "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by JONATHAN - 20 November 2018
" Auto Europe fine as always. "
" Very hard sell on the extras. I hire a lot of cars and it was the worst i've heard.!! They are basically lying to people who are not used to renting to get them to pay the extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 19 November 2018
" Easy and efficient "
" On the whole very efficient. The main downside is the walk to and wait for the courtesy bus when collecting the vehicle. The drop-off when returning the car was very quick and easy, though, and the courtesy bus was waiting and took us straight to departures. The car had lots of scratches but it was fine to drive. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ALEXANDER - 19 November 2018
" Not quite up to usual standard "
" Long delay at counter. Staff didn't seem to care. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by RONALD - 17 November 2018
" great service "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CHRISTOPHER - 17 November 2018
" A wide range of companies and vehicles with very transparent procedures. No surprises. "
" Niza offers a very competitive car hire package which I have used (together with other firms) for several years. It used to be 'cheap and cheerful' - older cars but I never had a problem with them and it was a great relief not to have the hard sell of over-priced excess waiver packages. Then they got a new fleet of cars and I was very happy! More recently, the cars have got a bit older (but still perfectly ok) and from time to time one gets a hard 'excess waiver' sell (but nowhere near the experience of the worst offenders). On this last occasion, the check-out lady was very good and check-in was problem free. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 17 November 2018
" Efficient and very competitively priced "
" efficient and very economical service "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 17 November 2018
" would recommend if it was more of a choice "
" Counter staff very abrupt left you to find car after giving wrong floor directions and when returned not very helpful at all you had to stand and wait till employee decided to come off phone to be told there's a box there for key "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 17 November 2018
" Never again, "
" The insurance, besides being incredibly overpriced at 20 euro a day, (yearly Spanish coverage is about 380 euro), was not reimbursed properly at the return counter. There were 4 days remaining on our rental yet only 60 euro returned. Last time I checked, 20 time 4 is 80, not 60. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by RONALD - 17 November 2018
" Have booked with Auto Europe several times. Easy to book. Prices very good. Will definitely be using again! "
" There was a lack of parking bays available when we dropped the car off. Staff were managing it though. Other than that, everything was very efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by RAJAT - 15 November 2018
" I found the best prices on AutoEurope "
" Of all the cars I've ever rented, this one had the maximum mileage. Had some issues with the Navigation and calling the customer call centre didn't help much "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by JOHN RICHARD - 15 November 2018
" Excellent service and user friendly website "
" Recently acquired by Goldcar. Poor training of staff on Interrent systems. Result: very slow contract generation. Drop off staff unhelpful and slow. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 14 November 2018
" Good comparison and straight forward. Need to manage their suppliers however who seem quite happy to criticise AE. "
" Ridiculously hard sell for their STAR insurance. Said that given it was one of their premium vehicles it had to be taken out despite already having excess insurance. Refusing to take it, they said the vehicle had to be back 90 mins before scheduled drop off time and needed to allow time for a full inspection. Also told me I was not allowed to dispute anything they found and that I couldn't shout or be unhappy. Also said deposit would be held for 45 days (their T&CS say 3!). Then went on to criticise AutoEurope saying this is what happens when I book through a reseller. If they don't like people taking up their loss leaders, don't post cheap last minute deals on AE! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PIERS - 13 November 2018
" Auto Europe obviously don't read reviews of companies they do business with. "
" Pushy sales at pickup. Read their reviews. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DORRIEN - 12 November 2018
" We have been using Auto Europe for at least 4 years, only today I have recommended you to a work colleague who is travelling to Spain in the very near future. I especially like the upgraded total insurance cover, this obviously gives peace of mind but it is far cheaper than the additional cover the rental firms try and push on to you at the rental desk "
" We have used Niza for the last 4 years and the quality of their cars for the price is miles better than any other rental firm we have ever used. This time we were upgraded without any sales pressure, to an SUV that was less then 1 year old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MALCOLM - 12 November 2018
" They are a bit more expensive than other providers but well worth it "
" A good experience - unlike many of the other car hire providers at Malaga Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 08 November 2018
" Not happy! "
" I made a mistake and booked the car for the Friday not the Thursday the day before. I realised this 48 hours of booking. I tried calling the firefly no. At Malaga 34 952 244 942 repeatedly to ask to pick up 24 hrs earlier, but for two days there was no reply. Auto Europe tried as well and no reply either. I spent many hours trying to resolve the problem. All I needed was to pick up the car a day early. Simple one would think, especially so soon after booking, but NO. Sometimes people make mistakes and there should be some kind of customer care or service. I book a car every week and this was my first mistake in 20 years. Shame on you, that you couldnt look after me your client. Customer care is so important to a company. I always go out of my way for people even when they have made a mistake and it always pays off. People remember!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MALCOLM - 08 November 2018
" Aut0 europe always very helpful if things go 'wrong' and are efficient in processing information "
" The receptionist was very rude, aggressive and threatening as he tried to bully us into taking out additional insurance.He also gave false information saying we had to check beneath the car. I have already sent an email to you about this incident as my wife and I were very upset.Will not book with interrent again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by THOMAS - 07 November 2018
" Easy to use booking service. I would welcome more clarity on what to expect from your partner car hire firms and for those who fail to meet a certain standard to not be an option at all "
" Astonishingly aggressive, bullying and threatening staff like nothing I have ever experienced before. They insist you take out their insurance policy otherwise they "have their own rules for charging customers" which third party insurers cannot get around. They also committed to giving me "the worst car they possibly could" after not taking out their insurance, refused to acknowledge the scratches I identified on the car (they said I should take photos now and we can discuss on return) and said we would automatically be at the back of the queue when returning the car so I should return it at least an hour early. I left feeling more than just uncomfortable. These guys should not be allowed to trade. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by RICHARD - 07 November 2018
" Auto Europe is competitive and I've never had a problem, so I just stick with them. "
" Generally ok. It was difficult to see the Dollar sign at Malaga airport as it was part of the Herts desk and quite small. Drop off at Seville airport added some further anxiety as it wasn't ovious where to hand the keys in. There was onyl a small sign way above eye level that told us to go into the terminal. Because the desk was in the terminal rather than at the drop off point there was no-one to inspect the car - which is always worrying. In the event no extra charges ahve materialised so I guess it was ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 06 November 2018
" Generally very good. "
" Everything was fine but the dropoff was very slow even though I had taken out Interrent insurance. Only one staff member dealing with a number of return cars all at the same time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 06 November 2018
" Very easy to use and thank god I took the XS insurance option... Hopefully the claim will be as straightforward as the rental booking. "
" Avis failed to check out the car, provided it with less than a full tank, the car broke down during the trip requiring a visit from a repairman who just said to keep driving it, they failed to check the car when we brought it back and then charged us for paint damage. I paid almost double to get a reputable firm and avoid these sort of issues. Very unhappy. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by RICHARD - 06 November 2018
" See above "
" I'll be honest. Having read the reviews i was prepared for the worst. A long wait to be processed and then the old hard sell for Excess insurance and a host of other products at the counter. However, I was, relatively, pleasantly surprised. There was a 40min wait to be processed (which I'm sure must be worse during peak summer periods (we were there in October), but a ticketing system had been introduced which really helped as I didn't have to remain in a queue for this length of time and the family could watch for my number whilst I had a toilet break. The counter was fully staffed and whilst I was made aware of additional products the hard sell was not aggressive or unreasonable. We didn't get the car we wanted but the Dachia was OK and we were able to get 6 people in there plus 3 large suitcases and a pram (bit of a squeeze though and there is definately more space in the galaxy or Zafira - which was advertised on the web site although with the caveat that the car could not be guaranteed so my expectation then became reality). The car was at the terminal which again we had asked for so that was good. The Firefly staff had told me of the damage already present and marked it on my voucher. I was worried this may not be accurate and took a full film and pictures prior to entering the car. It turned out that it was accurate and the damage was where they had marked so again this was good. The car performed throughout the week and we returned it fully fuelled. Signage to the 1st floor firfly rentalcar returns could be improved as I remained waiting in a lane for Gold car when I could have proceeded to a 2nd lane and moved straight to the 1 st floor - which I noticed those in the know (firefly staff) were doing (this cost me 20mins wait which had we been rushing for the flight would have been pretty anoying. There was a wait to be seen to have the car inspected which wasn't well organised and some customers were jumping in front. There was a ticketing system again but it was clearly not being used. The lady who finally inspected the car was very nice and polite and after the inspection she handed back my voucher marking clearly that all was OK and that the tank was full of fuel. Overall the experience was better than I'd expected (although from reading previous reviews I was expecting the worst). There are improvements that can be made with any customer experience but I guess the most important thing for you to take from this is that the customer should not feel as though they are going to be ripped off or lied too or wrongly advised. I'm not saying that this happened to me but this is the image that you need to overcome. FInally the price I paid was very competitive and this was the most pleasing part of my car rental journey - but really it shouldn't be. I want to be able to take my family on holiday and enjoy good customer service when paying for any product but particularly car rental which forms such a piviotal part of the holiday experience. You guys should be saying "Don't worry, we're here to protect your interests and we are putting you first" not "There you go and by the way if you haven't read eveything in the 1000+ Terms and Conditions then tough luck - give us an opportunity and we'll take more money off you"....... it's up to you which you believe is the best business model... "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by SUSAN - 06 November 2018
" Would use again. "
" Although the exterior of the car left a lot to be desired with so many scrapes and bumps the car was a nice drive and economical on fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by KIM - 05 November 2018
" See comments made in 3 "
" Everything was great other than the 'usual' pressure from the hire car company (Avis/Budget) to buy their insurance! They said 'as always' that I should not have bought your insurance but their's as I would have to pay 1,000 Euros to them following any marks on the car and eventually claim this back off of you! And I had to use 2 credit cards! Very worrying the whole week in case someone scratched or dented the car during our holiday! Feedback on this please? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 05 November 2018
" All round very good "
" Very good, no hard sell for additional insurance, service with a smile "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ANTONIO - 05 November 2018
" Good location . very swift service. "
" Very nice staff. No hard sell and very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 05 November 2018
" See above "
" Good service at the desk but was pursuaded to take the additional road service for 50€. However, after I had agreed I was presented with a bill for 80€ - not good! A VAT and administrative charge of 30€. 80€ is not 50€ and had I been advised of the correct amount, I would not have accepted the road side assistance fee, which I believe should be automatically included in the rental price. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SARAH - 05 November 2018
" . "
" The agent went for the hard sell to get us to upgrade when we arrived. We spent about 20 minutes discussing what the options were before going with our original choice. It's a bloody pain when you arrive somewhere, tired from the flight then someone tries to sell you something. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by JASMINE - 05 November 2018
" I was happy that in the end we had a good experience. I could easily have picked a cheap optio or gone for Hertz, who I know well. However, I would try Europcar again as all ended well. "
" I had researched this well and read comments about hard selling of extras and insurance at Malaga. It was unfortunate that this came true and I had to be very strong about showing my Excess insurance that I pay for in England annually. In the end he excepted. Then the car we were shown was dirty full of fly marks, so hard to see the scratches. Then upon checking, the multiple scratches they described were in fact multiple dents and huge ones at that. I went to a desk and we were offered another car but smaller than on our voucher. Then a supervisor arrived who was extremely pleasant and offered a new car which was perfect. After this, the experience was good and return excellent. It was a shame we wasted so much time in the beginning as it was dark arriving at our destination and we got lost all, because this took so long. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ROCCO - 05 November 2018
" The car hire cars are always damaged "
" This is my second time with niza. On both occasions they have given me badly damaged cars. The staff are rude and said if i wanted a decent car i would have to pay more money. I have pictures to prove it. They keep trying to force customers to take out the extra insurance to the point of bullying.i am extremley unhappy with them.you should take niza off your site "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANDREW - 05 November 2018
" Other than comment in 3 very happy "
" Car was not parked where they said it was and was not very helpful to resolve issue causing a considerable delay at the airport "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 05 November 2018
" as above. "
" nice positive experience with a hire car company. thank you. last year used a competitor and they were not very good ! Congratulations to you guys for making a pleasant experience in hiring a car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STUART - 03 November 2018
" Been using Auto Europe for years - much more straight forward with the pricing compared to other car hire comparison sites. "
" Have used firefly multiple times at Malaga airport (to the point I know most of the desk staff) - never a problem with the pick up or the quality of the car. The return staff are pleasant but firm (which is completely reasonable - its a tough job) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 02 November 2018
" Truthful & helpful all through the process. "
" Very easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by AMIE - 02 November 2018
" I liked the ease of AutoEurope but I will not choose Niza again. "
" The staff were so rude. So aggressive when discussing the additional insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CHRISTOPHER - 01 November 2018
" None "
" Vehicle was clean and well presented. Pick up was efficient and staff obliging. Drop off not so good partly because we found the Firefly drop off point badly signed within the car park. But overall very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 01 November 2018
" Great value and choice. "
" Fast and efficient. Great cat "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 01 November 2018
" No additional comments "
" Very pushy sales tactics for additional insurance. Threats of no replacement car if non mechanical failure Seriously unpleasant start to holiday Also significant bodywork damage on car already Will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by BEN - 01 November 2018
" I hope it is like this every time! "
" All very quick and easy. Staff available and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SHAWN - 31 October 2018
" Please see above "
" I was issued with a contract for a different vehicle than Autoeurope had provided the paperwork for. The representative was very rude when shevrealised her mistake. She issued another contract for The Seat Leon Automatic and said that now I had to authorise a further 1200 Euro deposit I said that I had already authorised a 1050 euro deposit so simply add the 150 Euro extra she said that she could not do this as she had already cancelled it. This meant that as the deposit would take 6 to 10 days to return to my credit card I now had 2250 euros held for the duration of the holiday!!! On inspection of the car a scratch on the door and serious denting, scratches and sticky marks were not noted on the condition record.When I finally got the car and arrived at my destination in Estepona the car gave a warning saying the Oil Service change was due. You will know that I have hired several cars through Autoeurope and have always been satisfied but I would never use Centuaro again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANDREW - 31 October 2018
" Good price, nice people to deal with, good vehicle, and easy collection and drop-off "
" Very polite and helpful staff. A bit slow collecting the car, but that's often the case with any car hire it would seem! Otherwise clear and unpressurised process, and extremely straightforward drop-off with polite staff making it a pleasure. A bit of a pain to find the Drop off point at Malaga airport (Google maps taking us to the wrong location), but otherwise no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEMMA - 30 October 2018
" See above, most dissatisfied. "
" I had to wait at the counter at Malaga for 1.5hours whilst with two small children, there appeared to be nobody about for much of the time. This is not acceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by IAN - 30 October 2018
" Had problem with clutch but they speedily sent out a breakdown vehicle and taxi. Fortunately the breakdown driver sorted out problem and showed me how to deal with it if it happened again, which it didn't. Very impressed with service given. "
" Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MARK - 30 October 2018
" 2nd rental via Auto Europe and we will continue to use your service. "
" Efficient staff and pleasant and speedy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAVID - 30 October 2018
" Auto Europe always seem to have good rates for at Airport collection "
" There was a bit of a wait - but not as bad as at Pisa! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JAMES - 29 October 2018
" Not happy! that's all I can say. What happened to making customers happy Oh greed "
" Left very unhappy on leaving with the car. Girl on counter was very aggressive with trying to sell extra's. left myself and my brother in law who also rented a car feeling like we were scared to drive it. A real bad start to our holiday. I had cover for body work etc but apparently if we didn't pay £8 extra a day for tyres the car would be taken from us and we would be left with a £400 bill????? What for a tyre that is probably £50. Hhhmmmm bad bad bad customer service and experience "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by DANIEL - 29 October 2018
" AutoEurope's voucher only had a comment saying "GPS". Interrent did not accept this. Shambles. I will be filing for a refund for the 80 euros i paid Interrent for GPS. "
" I booked a car with GPS through Auto Europe. When I arrived at Interrent the man told me that I did not have GPS as there was "no way" I could have had GPS for the price I paid. He then chatged me 80 euro for a car with GPS. In the end, the car didn't even have its own sat nav console but rather a cable for an Iphone. I only paid the price because it was late at night and his slow service meant we already had been waiting more than an hour to be seen to. Major failing / communication breakdown from Auto Europe and Interrent. I will never recommend hiring a car through the combination of Auto Europe and Interrent. Just go direct to Hertz next time. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JAMES - 29 October 2018
" We have used Niza before. This was our first disappointment. The male assistant could have been more polite when we returned the car. He was plain officious and started to check each scratch in a tedious manner until we showed our photos that were taken on pick up. I would think twice about using them again and certainly would not feel happy with a recommendation. "
" The hired car was covered in scratches and related damage from previous use. I asked for another vehicle, wishing to avoid any difficulty with the condition of the car on return. I was told none was available. The female member of the team said they had photos because the actual hire document did not show the damage clearly such was the number of points on the car. It looked very scruffy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ELSIE - 28 October 2018
" No problems at all "
" Once you know the system it's simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAYNE - 27 October 2018
" I was very happy with the car I was given, I was given an upgrade and the vehicle was lovely. "
" There wasn't enough staff on duty when I returned my vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 27 October 2018
" Very good "
" Niza was a good car rental experience. The only disappointing side was that the reception staff were quite abrupt and not very welcoming. I would use Niza again "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLIN - 27 October 2018
" xxxxxxxxxx "
" xxxxxxxxx "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 26 October 2018
" Auto Europe always comes up trumps "
" The only unfortunate thing about this rental was it being the first time EVER we have flown on a Saturday...which meant queues at the pick -up counter that were exasperatingly long but dealt with efficiently and cheerfully by the staff on duty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NATHANAEL - 26 October 2018
" As above "
" We bought Gold insurance with you only to find it was good through record go in Spain. We had to pay an extra £150 And incur bank transfer charges as a result. We are appalled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by STEPHEN - 26 October 2018
" Shame - have used you 20x over last couple of years and first big problem "
" Trying to charge us for existing damage that was impossible to see on pick up "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by WILLIAM - 26 October 2018
" OK "
" Good value for money "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JAMES - 25 October 2018
" I wasn't expecting to have to pay another 125€ when I already paid auto Europe for extra insurance when I have been dealing with ye for a number of years without any problem "
" Not overly helpful .Their attitude was take it or leave it "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 25 October 2018
" The vechile offered was not suitable but was told it was an upgrade? The car we got was less expensive but no refund was offered. .?.... "
" The vechile I requested was not available so was offered a berlingo type of van only 3 doors and rear door so not suitable for the people who were travelling with me ended up with a small seat Not happy . "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PETER - 25 October 2018
" 0 "
" All the programming was in German so could not use gadgets ie satnav. Consulted info manual but that was in German. Was not an issue that spoilt holiday but maybe a simple instruction on changing language settings "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by NICHOLAS - 25 October 2018
" Excellent "
" Excellent. Taking the extra insurance was well worth the investment as no worries about tyres, Breakdown etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VICTOR - 24 October 2018
" it was easy to book and return the vehicle "
" all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MITCHELL - 24 October 2018
" Very good service. Have used before "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALBERT - 24 October 2018
" Located off the airport but super easy to find the mini bus and I was on the road very quickly. Would definitely use again. "
" Fantastic people, very nice service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTINE - 24 October 2018
" Good, my only concern would be, having driven down to Malaga, in the recent floods, when I arrived at the Niza office, it was closed! "
" I was upgraded to a fantastic Mini Cooper Clubman automatic and it was amazing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 23 October 2018
" Auto-Europe gave me some reassurance by not offering me any of the stupid €5 for 10 day deals of rental sites that make up their low prices by charging huge money for supposed faults on return. "
" They are keen to upgrade and, for the first time ever, I agreed. Not to a diesel-guzzling monster at €40/day as first suggested but to a rather nice machine at €10/day. It did make a fairly long drive a lot more bearable. Having good insurance made the whole lot considerably more relaxed. But as i didn't cause any damage, I haven't found out whether the insurance was any good.c "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVOR - 23 October 2018
" I've always had good experience with Autoeurope and got the best prices on car rentals in the past. This experience with Record in Spain makes me question your reliableness as well, I'm afraid. "
" Unlike everywhere else we hired the car through Autoeurope, the counter staff did nothing to accommodate our needs. All she wanted to do was to charge us €150 for the excess insurance (we have annual excess insurance!). After paying €150 for it, we absolutely did NOT get the 'similar' car we booked. Instead of an Opel Crossland X, we got Citroen Berlingo. Is that a similar car? Similar in which way? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MICHAEL - 23 October 2018
" said it all with my ratings "
" said it all with my ratings "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERIC - 23 October 2018
" Shame about the wait at the counter to pick up the car (one hour twenty minutes) apart from this very good value ! And the car was fantastic "
" A very long time waiting at the counter to pick up the car (one hour and twenty minutes)apart from that very good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 22 October 2018
" Clear enough booking process and easy to search, make choices and understand. "
" Waiting area with seating and ticketing system showed advance thought, but no toilet nearby. Usual hard sell of insurance extras was attempted. This is often aggressive and slows the process down significantly. Return of car was very efficient and this time no attempt was made to suggest that the car was dirty, as happened once before. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BLAIR - 22 October 2018
" Autoeurope need to firm up against unscrupulous car rental desks at airport, always a HARD SELL and poor customer service "
" Hard sell at desk trying to get you to purchase expensive insurance very unfriendly My quote was for VW polo or similar.....guess what.....got Panda! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PHILIP - 22 October 2018
" I like your comparison where I can look at the different suppliers, prices and car sizes. It makes it much easier to compare. Lots of other providers aren't transparent about the actual supplier you will be using. "
" They are by far the best Spanish car hire company I've ever used and one of the best overall (I've booked intertnationally too). Their staff were friendly and everything was dealt with effiecient with no hard sales pitch for extras. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JAMES - 22 October 2018
" Initial hire was cheap but costs at point of hire disappointingly expensive. Fuel cost confusing as charged for full tank at point of hire. Awaiting refund as car returned with full tank. "
" Disappointed with cost of insurance at Pick Up Desk. Would prefer to hae known all hire costs at time of booking. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 22 October 2018
" There is no indication on the voucher or the email that I can see that tell you you need to go to "interrent" counter as there is no Auto Europe counter at Malaga Airport. This is located in the parking area not in the main terminal and no one knew where it was. Not ideal when you are first arriving to find that know one has heard of Auto Europe at the airport.... "
" No note on email or voucher that Auto Europe Is representedf by Interrent at Malage airport. Inter rent counter is not marked either in main terminal and is located in main car parking area which I happen to know of some offices there as I have been before. Pure chance we found where to collect car from. Not a great start... "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JANET - 21 October 2018
" As above "
" We paid full insurance so were told we didn't need to inspect the car when we picked it up. Only after driving off and coming down a very steep mountain road in pouring rain we realised that there was no window screen wiper on the back window which made it impossible to see out the back of the car. THis combined with the fact the front window screen inside was filthy and difficult to see out of made several trips quite uncomfortable. Also the remote control key NEVER worked so we had to manually open and lock car doors every time. When we suggested to the desk staff when handing in the car we maybe could be compensated for the inconvenience we experienced a very unhelpful desk clerk who refused to listen to our request and said she could not see where we had been inconvenienced by our experiences. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by IAN - 21 October 2018
" Would definitely recommend "
" Excellent couldn't be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 21 October 2018
" Good service from niza "
" Good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 21 October 2018
" The original booking experience was very easy and efficient "
" The only issue was the hour wait to pick up our car at Malaga airport. It was clear that Hertz customers got preferential service over Thrifty customers and this will make us consider future bookings "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARRY - 21 October 2018
" New Toyota aygo. No damage dealt with quickly;y and efficiently good price if you use your own insurance excess policy "
" New Toyota aygo. No damage dealt with quickly;y and efficiently good price if you use your own insurance excess policy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FREDERICK - 20 October 2018
" Great company to deal with Great value . Smooth drop off . "
" Easy to find if the lifts were working .better signage in terminal as work in progress. Once at the office very smooth as on the system and going for zero excess option. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PETER - 20 October 2018
" A1 "
" Good setup and organisation , fast service good value for money . Car was good . Will use again soon ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRANK - 20 October 2018
" We had no information about how to find Centauro at the airport which would have been very useful. "
" Centauro were efficient and helpful during collection and drop off. It is an off airport arrangement which is a bit less convenient but it means a better price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 20 October 2018
" Easy to understand rental with clear detail of what I was buying "
" Very good value. The pick up was painful. A long wait and then had to endure a barrage of scare stories about all the additional cover we needed and upgrades. Quite a stressful experience in itself which is not required after a flight. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SAMUEL - 20 October 2018
" Not very happy. The tyre pressure light came on immediately as we got in the car before even leaving the airport and so we pumped these up continuously throughout the holiday, which was a lot of hassle. We should not have received the car like this. The guy at the return desk was then incredibly rude and wouldn't serve us all because he wanted to go home even though we were within the return time "
" The man at the desk when we returned the car was incredibly rude and wouldn't serve us because he wanted to go home, even though we were within the return time. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by LESLIE - 19 October 2018
" zE were not very friendly. Long delay getting the car. But it was inexpensive. Autoeurope site excellent. "
" Car rear seat belt required ze 10 minutes to fix. Engine was not running well, no pull on hills. Terrible noise from the transmission drive. 30 minutes to get the car and they tried to force extras on me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by GREGORY - 19 October 2018
" Autoeurope was good just let down by interent "
" I got given options when at the counter for upgraded vehicles, she offered me a quashquai which was an extra €25 or a peugoet 308 for €12 or a corsa, i opted for the 308 and she always asked if i wanted premium roadside assistance for €6 a day which i said yes to so i thought it was an extra €30 which was ok until i got the invoice and it said €80 and i said does that include what i have already paid which she stated yes, then i checked my credit card and i was charged an extra £72 on top of the deposit as she did not mention it was an extra €12 a day and roadside was an extra €8 a day. If she did i would not of bothered so now a cheap rental has become a more expensive rental which has cost me £100 for 2.5 days. Will use europcar or enterprise or alamo next time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 19 October 2018
" At this stage I'm unsure wether I would use auto Europe as I'm not sure if the error is down to niza or auto Europe. Would like some clarification from your end "
" I turned up to collect a 9 seater van as booked with 8 passengers. Signed all paper work and was then shown a 5 seater estate car. She then said they don't do them it didn't say 9 seater on paper work. I printed out it say 8 passengers and caddy van or similar not 5 seat estate car. I said well do you have a 7 seater and I will have to do with that. She went off and gave me a 7 seater which was filthy and covered in dog hair. Had no choice but to except it and double trip every where we went. Very unhappy and would not advise anyone to use "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by COLIN - 19 October 2018
" Pick up good Staff good "
" Satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JAMES - 18 October 2018
" i felt i had been conned bypaying extra insurance cost "
" i was charged extra for insurance that i was not told about "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALISON - 18 October 2018
" Not a problem with auto Europe as a company. Maybe ou should emphasise that customers are liable in a no fault accident. "
" Very intimidating and aggressive counter staff at pick up Following a not my fault accident, forms filled in correctly and sent to interrent. Counter staff were helpful and sympathetic but still insisted in spite of forms being filled in and sent to interrent, I will be charged as didn't take out their very expensive insurance. I have an annual policy. It will be interesting to see how interrent deal with this and then I will decide if I continue to use interrent for car hire. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MARK - 18 October 2018
" Will never use this company again and will find all relevant customer feedback forums and report my experience. "
" Charged 35 euros late arrival fee but had arrived before 11pm and have ticket to prove it. Forcibly told to have expensive extra break down insurance as car very old with 84000 miles. Told if you don't like it, go somewhere else. Appalling treatment. Fighting charges with credit card company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ANTHONY - 18 October 2018
" Very good "
" Car in poor condition ,dirty ,lots of dents "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by JOSEPH - 18 October 2018
" Good car......fair value....... "
" Poor service at drop off.only one person available. Only two staff at pick up terminal.....short wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 17 October 2018
" I will still continue to use Record Go despite the above experience "
" I usually choose Record Go because the prices are reasonable, and the counter staff are friendly and don't try to pressurise me into buying the extra insurance. The car I had this time was quite battered (not a problem in itself), and there were lots of marks on the vehicle and I could see lots of marks on the papers I was given. I took lots of photos and just assumed given the state of the car I wouldn't be challenged - however the lady that took the car back challenged me quite strongly about one scratch on a wing mirror which wasn't on the paperwork. I was quite surprised by this, given the state of the car. She didn't charge me for this, but it was quite disappointing to be given such a marked car and then made to feel like I'd damaged it myself (I hadn't). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by WILLIAM - 17 October 2018
" Overall a pleasant experience "
" A car hire company not based at airport terminal. Pretty seamless experience, had a lovely upgrade to a far superior vehicle without any mentions by the staff. Slight delay in being returned holding deposit. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ALAN - 17 October 2018
" Never had problems using Auto Europe before, always found them to be good value, but Always check & understand explanation of what you are signing for at rental desk. "
" Got given upgraded vehicle because requested vehicle not available, then got charged €156.04 for the unrequested upgrade although I had a paid in full voucher for requested vehicle, thought card was being security excess blocked but when checking online statement on return home realised card had been charged, not very clear explanation when signing paperwork, not very impressed at all.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANUTA - 17 October 2018
" Nothing to blame. Excellent experience. "
" Impressively well organised business at Malaga airport. All worked well. Recommended! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 17 October 2018
" Generally happy with Auto Europe (as a regular customer) but see 3., above. "
" Suitable car of size as booked was not available at time of collection. Upgrade offered (and reluctantly accepted) but only at increased cost which was higher than if I'd booked the larger size car originally. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by PAUL - 17 October 2018
" Auto Europe, easy booking and excellent value. Marred by Record experience. "
" Long queue at counter, 1.5 hours. Unrecorded damage, further half hour, unfriendly staff member. 2 hours to collect vehicle! No accident report form in vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by DENISE - 17 October 2018
" What more can I say "
" very good experience. Only inconvenience I had to bring the car back when I reached a certain mileage to exchange it for another car,at my cost of course!!!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TREVOR - 16 October 2018
" Painless "
" Details for shuttle bus need to be made clearer arrivakls at terminal 2 (arrivals)and shuttle bus at terminal 1 (departures). However we will know next time "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JOHN - 16 October 2018
" Ali in all would possibly use it again "
" Difficulty finding directions at airport to collect car .Also same experience on returning car Lack of signs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 15 October 2018
" No comments "
" No comments "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MATTHEW - 14 October 2018
" Will definitely use them again. "
" Really helpful hire company. No fuss and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 14 October 2018
" No "
" Interrent office difficult to find if first time at Malaga "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LEA - 14 October 2018
" No problem with Auto Europe but could I ask that you work with suppliers on excess this company has increased theirs significantly and the deposit has increased from 300 to 800. The price of insurance is disgusting 19 per day. "
" Absolutely unpleasant start to my holiday with an extremely rude counter person constantly trying to upsell car upgrades VW Up to Audi Q5 for example at 170 euro per day. Then insurance at 2 different rates per day highest first then at a lower rate followed by breakdown cover. Then I got a list of what would end my rental contract puncture, accident, neglect then was I sure I didn't want more cover and am I sure my own policy was adequate. All scare tactics aimed at upselling. Then we got on to excess, there are 2 now apparently one for accident and another for theft but this is sold as 2600 euro excess not 2 x 1300 for either event. Now the cleaning charge is 200 euro, yes 200! The cars aren't particularly clean when you receive them and you are immediately at risk of a 200 euro fee. Then I was told this is your 10th booking with us this year and you never took extra insurance followed by more hard sell just falling short of calling me stupid. No thank you for your custom or loyalty. I was told the return process would take 1 hour when in all previous rentals it had been 10 mins max. On collecting the car I was given the wrong bay number on purpose perhaps? Not happy with this company right now, the only good thing is there is a person to check the car on return who signs the contract to acknowledge all is OK and you can leave with peace of mind. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PETER - 13 October 2018
" Fantastic customer experience, no issues, hassle free and no hidden extras. "
" Best hire car experience I have had, I've always had attempts of companies attempting to charge extra even when their websites say there will be no further charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 13 October 2018
" Collecting a hire car after a flight can be quite a nightmare - not so with Niza, the courtesy bus arrives promptly and the hire car is ready "
" This is the third time we have used Niza and each time they have been extremely helpful and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERIKAS - 13 October 2018
" Everything went smoothly. When my flight was late to depart, AutoEurope were great at phoning up the local desk of the car rental company to ensure they are informed and know I will still be arriving. "
" Very smooth experience. Received a better car than booked initially. No problems with any part of the trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 13 October 2018
" Good. "
" I use Thrifty because you get Hertz service. But you need to give better information about pick up at Málaga airport if you are NOT getting off a flight. Under the new arrangements, the pick up desks are situated in the baggage hall and are therefore only accessible to disembarking passengers. If, like me, you want to spend a couple of nights in Málaga before picking up Hertz/Thrifty car, you need to go directly to the drop-off point which is on level one of the car park and where they have a small office. Once I had worked this out for myself and found the place, the staff were very helpful. But it isn't easy to find, especially if you are arriving from Málaga via the excellent train service, especially as movement between the floors of the car park can be very difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTA - 12 October 2018
" Easy to deal with "
" Very efficient organisation "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BARRY - 12 October 2018
" no problems. "
" The car had high mileage and at least 9 dents . "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by IAIN - 11 October 2018
" Great options/choices "
" Very slow service on collection at airport as one person serving and a queue of 4/5 people plus others arriving. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 11 October 2018
" We found the experience upsetting, distressing and very worrying "
" Two issues 1 - Arrived at the vehicle collection point in Malaga airport car park at approximately 11am took a number from the machine outside the office as required waited and watched the screen for my number to be called, when my number came up on the screen I went into the office and a female attendant just shouted at me to go outside and wait my turn when I tried to explain that my number had come up on the screen she just continued shouting for me to go outside and wait. When I was finally attended I made it very clear that I was not happy to be treated that way and I would never use interrent again due to their appalling customer service. 2 – I specifically booked the car due to their offer of ZERO excess, however the ZERO excess offer was limited and excluded tyres, roof, undersides, wing mirrors and most importantly any type of breakdown including punctures furthermore I was told that unless I purchase extra insurance cover which doubled the cost of the original car hire price in the case of a breakdown not only I would be left stranded with no road side assistance also my contract would immediately come to an end. In my opinion this offer of ZERO excess amounts to a scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MICHAEL - 11 October 2018
" No problems with Auto Europ and very happy with the rates charged. I expect the clerks are on commission to sell extra insurance but feel companies/staff need to be less aggressive to clients in respect of excess insurance. If i were to have caused damage then would agree payment and reclaim from my excess policy-do not expect to be put under pressure re this issue at point of picking up car. "
" In the end no problems. but was put under extreme pressure on arrival to pay for extra insurance cover despite having excess insurance cover on an annual policy. desk clerk was quite rude saying not interested in customers like me. Car had a number of scratches and dents so had to take pictures to ensure not charged for these damages. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ELAINE - 11 October 2018
" This whole drama has marred out holiday with the grand children as we had to wait ages to get the other car sorted out. it was a late flight arrival in Malaga and by the time you got to the rental office it was a long day. . "
" when we arrived they said they did not have a vehicle similar to the one booked and would have to have a diesel car . then my wife asked if they had an automatic but only in bigger cars. we had to sign for another car same size but on new agreement as they said they did not have car on old agreement. they told us we would be reimbursed within three days . I had to pay more than I original paid and still awaiting refund. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by RICHARD - 10 October 2018
" As at 3 above "
" The only problem we had was that we landed at 10.30am and did not get our car until 12.30pm. Not a good situation. I accept it was a busy day but we had my 88 year old mother with us and we had been travelling since 3.00am that morning. We ended up being one hour late for a restaurant booking for a family reunion. The car was excellent when we eventually got it. I will use record again despite what happened. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALISTAIR - 10 October 2018
" OK "
" I thought I had purchased full insurance but I still had to pay a 25 Euro when I picked up the car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANIEL - 09 October 2018
" . "
" Take out the star insurance and there are no worries "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 09 October 2018
" Very efficient and friendly service and easy to use "
" Fine except when I returned the vehicle. They identified a minute mark on the at the bottom of the rim on the drivers door which they described a s a scratch. I hardly used the vehicle in Nerja and I don't see how I could have caused it. They didn't photo the car when I picked it up and then deducted £105 from my credit card. I think they did this because I refused to pay an exhorbitant 102 euros to take out inclusive insurance when I picked up the car. It is not a mark easily identified from an inspection My friend had a similar experience a few months ago so I now don't trust them. A shame as I have used them for the last 21 years in Malaga. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 09 October 2018
" Overall car good and what we needed. However not happy about the unexpected extra charge! Therefore won't be using Niza again! "
" After paying most of the money online I was expecting to pay the final charge of £30 (ish) when we picked up the car. Instead got charged an extra £140! Something to do with us being young drivers, which they knew about when I made the reservation and first payment. We selected the higher charger to make sure we were insured for everything. Not happy with attitude of the staff member who served us when picking up the car. I was never made aware before picking up the car I was going to be charged this huge extra sum and therefore extremely unhappy! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STUART - 09 October 2018
" AE, never had a problem, simple as that and its been 10 years I think. "
" As ever great value but the staff targets are clearly increasing and their attitude is becoming more and more like Goldcar, you feel embarrassed when you don't upgrade or by the insurance as they never let up. A long queue but that's fair as it was great value. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEPHEN - 08 October 2018
" As above "
" Offered and accepted an upgrade at a very reasonable price. Staff were very friendly. No problems at pick up or drop off. Would be very happy to use Niza again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRANK - 08 October 2018
" not good quite the opposite!!!! "
" quite rude regarding not req ins. asi have my own anual policy for this they didnt aprove they offered me a upgrade for 10euros iaccepted but when i was about to sign the 10euros became 110 euros he failed to mention the 10e was a dailycharge so luckily i noticed nis deceptive action and refused to sing until the policy was corrected and the card charge he had already made was refunded when i returned the car they checked the car as usual then sent me to the office as another person went to inspect i was then told it was ok approx 30/35 mins later iwasnt best pleased as i had even wash the on the day of return as it wasnt very clean on collection it was the worst exp. ever i have expirenced with interent and i have hired 4/5 cars per yr.from the Co. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KAREN - 08 October 2018
" I shall warn my friends that the "deposit" is actually an extra payment. As it has so far not been refunded. Its a scam "
" Interrent took a 100 euro deposit to be returned when the car was returned with a full tank of petrol and no damage. The agent signed off the car as perfect, full of petrol and no damages. However I have not had my deposit back, I am shocked by this deceitful behaviour taking money under false pretenses and spoiling the end of my holiday. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TERENCE - 08 October 2018
" As answer 3 "
" Vehicle ordered VW UP vehicle offered Dacia 7 seater minibus. Staff were rude, Alternative vehicle offered for 200 euros more. Contract cancelled. Auto Europe have offered to refund eventually "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ABDELAZIZ - 07 October 2018
" Autoeurope is the best alwayas i use and i always use autoeurope .good sevice .i tell my customers and friends famillys about autoeurop.excellent services.thankyou. "
" Excellent service.i always trust niza cars.i always recomend to friends and famillys..is the best one hundred percent.i always use niza car.thankyou.ATraidia "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 07 October 2018
" Too long to wait for the car. "
" Everything was fine except the 1hr 15 min wait to collect the car! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JULIAN - 07 October 2018
" see above "
" great with you ,hire company pushed wavier to much "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN ROBERT - 03 October 2018
" Would definitely recommend "
" Everything was perfect, staff very knowledgeable, car immaculate, very quick at counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 02 October 2018
" I totally recommend autoeurope !!!! Very genuine company !!!! "
" Very honest staff!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 02 October 2018
" Altogether a pleasure, which is not what can always be said re car hire! "
" Very polite,helpful staff. Car actually given was much better than anticipated - larger, diesel, automatic. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 02 October 2018
" Smooth and swift Pick up and drop off "
" The car we hired had scratches on various panels from previous customers but I must admit that they had been well documented so there was very little possibility of any come back to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GODFREY - 02 October 2018
" Probably won't use Interrent again. I'm going to explore other providers, including the car companies direct. "
" We were given the 'big sell' at the counter, and in our tired state with a big queue we agreed to a car upgrade that cost a lot of money. We also paid extra to be able to take the car from Spain to Portugal. We would have continued to use the very good Firefly service, had they not introduced a fee for over 70s. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by NICHOLAS - 01 October 2018
" As above "
" Excellent price, excellent staff service from pick up to drop off - no problem with shuttle bus pick up or drop off. Very short queues for the service at pick up or drop -but no long wait as in other airport terminal car rental services - would use Centauro everytime. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HELEN - 01 October 2018
" Very satisfied "
" I have been using them for years and always very satisfied with the vehicles and customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 01 October 2018
" As above "
" quick efficient and pleasant "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ROBERT - 01 October 2018
" The worst car rental experience I have ever had "
" I was threatened with paying an excess for damage that I hadn't caused. I was criticised for not taking pictures although when I collected the car I had been on an 18 mile intercontinental flight, it was very late and I checked the many bumps and scrapes that were included on the agreement. The car had been driven about 80km and kept in a garage. The staff were completely unsympathetic and unhelpful. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by MARK - 01 October 2018
" The worst car hire experience ever "
" The worst car hire experience ever "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JAMES - 30 September 2018
" Excellent. Would definitely use again "
" Excellent experience all round. We were lucky to revei e an upgrade to a fabulous car. We are now spoilt! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 29 September 2018
" Travelling a lot I have only used Avis in the past. Truthfully, I had never heard of auto Europe until I say your website on Google. "
" Amazing car at an amazing price. Efficient shuttle service to and from the airport. Staff were informative and friendly. A thoroughly excellent car rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 29 September 2018
" Auto Europe are a very efficient company. I would hope that the hire companies that they use do not let them down. Many thanks. David Boomer. "
" The car was quite old for a hire car, 90,000 plus kilometres on the clock. It had a lot of marks/dents when it was picked up. These issues are no problem to me as long as the car goes and does not break down. All imperfections were photographed when the car was picked up. The lady at drop-off checked the car, full tank and no extra dents/marks. However, I was charged £109.48 on 10th September when the car was picked up. I told the gentleman at the desk that I did not want any extra insurance; I showed him my annual car hire insurance documents. I expect a cost to be charged when picking up a car under the rental terms. This has not been reimbursed as yet. If it is not reimbursed soon I will have to cancel the charge with my credit card company. Usually, Interrent are OK? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ADRIAN - 29 September 2018
" The experience is one we never wish to repeat --- we were left with the impression this company operates in an unscrupulous way --- preying on customers when they are vulnerable -- in a foreign country with time restraints and planes to catch . "
" After hours of waiting we were given a car covered with dents grazes and scratches which were not indicated on the diagram on the contract . We were refused and exchange and on return were accused of causing them ! Fortunately we had photos to prove they were already on the car when we collected it . Very unpleasant experience -- spoilt our first and last day of a wonderful holiday . Will NEVER either use this company again or recommend them to anyone . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by DENIS - 28 September 2018
" Will never hire a car again not worth the wait. You need to speed the process up shocking service. And why do they always want money out of you when you have already prepaid. Get it sorted "
" 1 hour 45 minutes wait to get the car. When you pre-book and pay why the hell does it take so long. Always the same at Malaga airport all car hire company's no more. Will stick to transfers "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ALEXANDER - 28 September 2018
" Would use again that says it all "
" Fast and efficient device ,good pick service and easy to find on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 28 September 2018
" I use auto-europe often for holiday car rental because the booking online is easy, documents all in english, with good value insurance inclusion options. "
" very good service, and very good queue management at the late-night rental pickup desk inside the airport, easy route to car in the parking structure too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 28 September 2018
" Very pleasant staff at Maggiore with no pressure to take extras. Very competitive price. Easy to use Auto Europe web site. We have used them for many years. Good all round experience. "
" We actually had the car we ordered not a "similar" one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 28 September 2018
" Excellent communication and great price. Providing contact details in case of confusion made me feel particularly confident in the company "
" On picking up the car, despite having previously purchased excess insurance thro' auto Europe, I felt I was being bullied into buying their insurance with horror tales about what I would have to cover should things go wrong. I was confident with what I had purchase previously so resisted but it really did feel like bullying and spoiled the experience with Niza. That said. Great car, great price. No issues with the service from auto europe "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 28 September 2018
" Good "
" It took 45 mins. to get the car. My wife is disabled and felt unwell, I made a manager aware of this but he just shrugged his shoulders so we waited. Apart from that all was well, but not good customer care. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 28 September 2018
" X "
" Too much pressure to take different insurance policies and also to upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CHRISTOPHER - 27 September 2018
" Gold car is a company you should not do business with! Customer service/ care is non existent. "
" BEWARE!! You don't get stung for their own insurance! We always take our own car hire insurance. When we arrived home from Malaga our credit card had been charged £194 for their no worries insurance which we didn't want or need. Fraud comes to mind. Trying to get a reply from their customer seivice team to discuss this is a complete farce. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by CHARLES - 27 September 2018
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 27 September 2018
" Fine. But it seemed to us that part of the reason why the service was so bad was that we booked through an agent. I will look at booking direct in future to see if it gives better service even if the price is slightly higher. "
" 1-hour queue at pick-up. We could have reduced this by paying 30 Euros for priority. Some did which meant we had to wait longer! They did not have the car we had booked without a further wait. So we were offered an upgrade at 10 Euro per day. They said they would reduce the second driver fee to compensate. They also proposed a 6.75 Euro per day breakdown fee and explained that if we did not take this and broke down, it could be very expensive. The car we were going to hire had 80,000 km on the clock so we thought we should take it. On return, we found that the access route to Malaga airport had changed and we did not pass any fuel stations on the new way in. With a full-full policy, we had to leave the airport again and find our way to a fuel station. We should have been given advice on this. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ED - 27 September 2018
" Easy to book online. "
" Excellent staff who explained all the hidden charges very concisely, although she forgot to say that the refund promised when I returned the car wouldn't actually happen at the time of returning it but a few days later. The staff at the drop-off also couldn't tell me when it would happen, just "a few days". "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by TERRI - 27 September 2018
" They do not return the deposit, even after numerous phone calls "
" They never return the deposit "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 26 September 2018
" Not good "
" When I came to drop the car off at Malaga Airport the lady in the office said she was closing at 10pm. The time on the website for closing is shown as 12midnight. It was about 9.45pm when I got there. The lady refused to take the keys off me or inspect the car and told me to put the keys in the key safe. The car was full of petrol and was undamaged and yet I have now been charged £150.97 on my credit car without any explanation from Firefly. Most unsatisfactory "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOSEPH - 26 September 2018
" The car was very dirty inside and had a very strong smell of smoke in it, so much so that we had to buy some air fresheners. "
" It took ages to get the car due to long cue and not many servers on. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by IAIN - 25 September 2018
" Auto Europe are my 'go to' company when I have car rental needs. Indeed, I have booked a car in California in November through yourselves. I have never experienced a problem at any stage with Auto Europe and recommend them to all my family, friends and customers. "
" This is a rental company that employs young, rude and unprofessional staff. They clearly have a scam going on whereby they let you take the car away without their inspecting it in your presence. Then, on your return, inspect the car WITH THE AID OF A TORCH ON THEIR MOBILE PHONE?! Slight blemishes that CANNOT be seen in normal light and that have clearly been present for some time, are then brought to your attention. You are then presented with a Damage Report with an excess to pay. I have never felt so cheated in my life. The staff clearly knew exactly where to examine - incidentally, the damage was "discovered" in exactly the same places that the damage had been recorded on the Rental agreement but on the opposite side of the car. Coincidence?? An indication of where to look?? When I wrote on the Damage Report form that I disputed their claim, the young women started shouting at me and snatched the paperwork out of my hand. When I stated that she would need to give me a copy of the report, she stated "I don't have to give you anything!" I have hired cars over many years through Auto Europe with no complaints. However, this has left a very bad taste in my mouth. I will, of course, be disputing any claim from Interrent - even though I am covered by insurance. It would also be interesting to see how many customers of this company have been charged for the same damage to this same car.... "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by NEIL - 25 September 2018
" Collecting the car was a nightmare but the car provided was smart and the price paid was good. Please sort out the staffing issues at Firefly counter. "
" I had to wait over 3 hours to collect my rental vehicle due to there being only 1 member of staff on the counter and a massive queue. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by NEIL - 25 September 2018
" See above "
" I'm not happy at all with their fuel policy,I returned the vehicle practically full to the top, received email from them today stating I breached their policy and have been charged €59 for topping up fuel,€9 of fuel and €50 to undertake this,I find this an absolute scandal,I've furthered my rental with this company for another week "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by PETER - 24 September 2018
" Ive used Auto Europe for several years now and that is the first time I have experienced collecting a car that was well past its sell by date and illegal to be driven on the road. although it was rectified i am still concerned that this happened as this could have cost someone their life!! "
" Car had to be changed due to original hire car ( Ford Fiesta) had 2 illegal front tyres. The staff at Record arranged for a replacement car which was of good condition, however it did take approx an additional 45mins to sort this out which delayed my onward journey. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KEVIN - 24 September 2018
" Standard car. Agreed 'low' price. No upgrades required. No hidden costs. All VERY good - no issues whatsoever "
" No problem whatsoever. Damage to a wheel discovered by me when car collected, this was added and no liability to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BRIAN - 24 September 2018
" On the surface ok but still had exert charges I was not aware of. "
" Dreadful. The car was fine but just all out to find extras to charge you for. I ended up paying the same amount again. I'd never use Firefly again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by WAYNE - 23 September 2018
" i have no problems with auto europe it is the car supplier who seem to think that because you have gone through a broker they can give you second rate cars "
" car was not very clean, wheels filthy dent in door which was not pointed out "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by MAURIZIO - 23 September 2018
" Not a very nice experience "
" Very old looking car full of bumps and scratches and even though the car was hardly used and I took picture of most scratches. They found one very small bump,that I didn't take a picture of and charged me €180 "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MALCOLM - 23 September 2018
" I "
" Upgraded to a BMW X1 automatic diesel. No problems. Slightly longer than usual to be picked up by the shuttle bus. Damage photographed and sent to me by email which avoids argument whenwhe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 23 September 2018
" My Auto Europe experience is good and the price was excellent BUT the Inter Rent experience was challenging. "
" Inter Rent at Malaga Airport is on the 1st floor of Public Parking lot which sounds day but is NOT. The problem is the lifts from ground floor only go to Floor 2 and then in the wrong building so you have to cross over and then try to get down from floor 2 to floor I, which is NOT as easy as it sounds. Better instructions on getting to their office FROM arrivals and even more details needed for RETURN of the car to that same FLOOR? Secondly the Inter Rent staff were rude and very abrupt to most customers and I would have difficulty in recommending THEM at Malaga Airport. My rental went ok eventually after a slow pick up but their staff NEED more training on public relations. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEPHEN - 22 September 2018
" I have no comment as other than send me the voucher I had no personal dealings with Auto Europe "
" The wait to pick up the car and the attempted 'hard sell' of an upgrade and 2 extra insurances was unacceptable to me. The car itself was fine and the drop off was perfect "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PETER - 22 September 2018
" You should make the insurance position much clearer on your website. You make the car hire look cheap but it seems to me that the car hire firms are prepared to let the cars go at a low rate and make their money hiking up the insurance premiums. "
" Wait was considerably longer than previous hire car pick ups. If staff put less time into cross selling then things would move quicker. I had taken out full cover insurance but that did not seem to make any difference and the daily rate was more or less imposed. Before then he talked me into an upgrade saying E50 but it turned out to be E50 per day which I only spotted on the form before I signed. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by GERALD - 22 September 2018
" I choose Auto-Europe almost always "
" At check-in, with a pre-paid voucher based upon my declared age (80) when booking via Auto-Europe, I was asked to pay a supplement of 87.40 euros as a "senior driver". I adamantly refused to do so and after some referral by the check-in staff, this charge was then deducted "as a goodwill gesture"!! Why is Firefly trying this con? "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALBERT - 22 September 2018
" Very clean car. Excellent service at Malaga "
" Very good service from beginning to end. Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CATHERINE - 22 September 2018
" Very satisfied. Will recommend to family and friends "
" Enterprise is not located in Malaga airport and is not sign posted to help holiday makers return their vehicle. However Enterprise staff were extremely helpful with this particular situation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 21 September 2018
" Straightforward process at a fair price "
" Very smooth process - not too pushy on upselling of extras as some companies do "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SAMUEL - 20 September 2018
" Ok "
" Whilst the initial hire price was good value, the staff at inter rent pointed out that their policy for standard breakdown of the vehicle was to leave me at the roadside without a replacement car unless I paid a £33 upgrade to premium roadside assistance. Upon returning the car they tried to blame existing damage on me. Fortunately I had taken lots of detailed pictures of the existing damage. So they didn't charge me. The car had lots of scuffs and AC was rubbish. Be sure to take lots of photos if you use this hire company! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by MICHAEL - 19 September 2018
" As above "
" I generally keep using Record Go due to the above reasons. The counter staff are friendly and are not pushy with the extra insurance (like other companies), the queues have never been bad for me, and the value for money has always been excellent "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 19 September 2018
" Europcar and Interrent are doing damage to your business. Your booking system is fine but I probably won't use you again because you have these two theiving companies on your system. Interrent are theiving b*stards. "
" Interrent are a complete bunch of theives. The minute they found out I had my own excess insurance and I would not buy their insurance I was a marked man. When I returned the car they charged me for damage on the wing mirrors because I could not prove that I didn't do it. Had I known in advance that they (Interrent) are part of Europcar I would not have done business with them. Eurpcar and Interrent are complete theives. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by TIMOTHY - 18 September 2018
" Please see above comments and request for a formal response "
" On arrival we were greeted warmly, very quickly followed by a heavy up-sell. Including: 1. Tried to charge for an extra driver which was included on the purchase agreement 2. Stated that our car would not be effective on the mountain roads and offered to upgrade to a car with English satnav for an extra daily rate of 6 Euros i.e. extra 54 Euros 3. Heavy sell on CDW excess insurance and rubbished the external policy we have separately purchased stating that the local police would be of no help and this would be a pre-requisite of any claim. Offered there own for 9 Euros per day i.e. 81 Euros 4. After this was declined their demeanour changed and they were not helpful or as friendly as when we first walked in 5. The car originally offered (Fiat 500C) suddenly became unavailable and they provided the keys to a larger mini-bus type. On stating and showing them the compact model (Vauxhall Astra on the Europcar purchase order)we had purchased (or equavalent) they stated that this bus was their equivalent which was far too big and cumbersome and could hold 7 people? They would not accept that this was definitelt not an equivalent to the Vauxhall Astra advertised and purchased. On complaining to the office manager they offered the keys to an alternative make which was essentially the same. The quality of both vehicles was not good - not clean with various dents and scratches on, the second vehicle having a sizeable indent on the bonnet. We refused to accept and they said the only alternative was to downgrade to a Seat Ibiza - which was a better shape and size of car but had a number of scratches and bumps on it beyond stated on the rental agreement. They stated that they couldn't refund the downgrade price difference but by this time we just wanted to get out and accepted the price.They stated that we should take pictures of the vehicle to show on our return if there was anything else beyond the form. However, no-one from the office took us to the car and we were left to look over the car in a dark multi-storey car park. It took us nearly 2 hours to organise our car and observed a number of other customers receiving the same treatment. We left feeling agitated and very nervous about how we would be treated on return of the vehicle, to such an extent that we returned the car 2 days early on returning to Malaga. This certainly put a damper on our holiday and left us feeling nervous about actually using the car. We would definitely not recommend Interrent to anyone. We would also value a response to our comments above as we took it on good faith, believing and trusting the Europcar brand. Worst experience of hiring a car in 20 years of driving abroad in Europe. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by FRANCIS - 18 September 2018
" Ok "
" No directions at AGP eventually had to ask directions. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MARK - 17 September 2018
" The office was hard to find at Malaga Airport. "
" Very easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 17 September 2018
" Very good "
" No water fir windscreen and was difficult find drop off came in on bottom floor needed to go up 2 The hangover was excellent on picking up car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by HELEN - 17 September 2018
" I have used auto Europe many times and always had a good experience. I believe better than friends who have booked directly and the price is often less. I think the rental agencies do not want bad press with a group that provides so much business. "
" When I arrived to pick up the car the type I had reserved was not available so I was given an "upgrade" which turned out to be a huge minivan. the car was fine so given it was 11pm I didn't try to get something smaller. The car was fine but very difficult on the small roads in the village I was staying. I suggest when you order a small car it is not an upgrade just to get a bigger one. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ROGER - 16 September 2018
" Easy to book, pick up and drop off. No problems. "
" Great, pick up and drop off quick and efficient. Staff friendly and helpful. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 16 September 2018
" Auto Europe have always given me a very adequate service, "
" I have used Niza for Many, many years and find them to be the most honest of all the car rental organizations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 16 September 2018
" No problems at all with Auto Europe, excellent service throughout. "
" The Hertz representative at Malaga Airport would not accept the Auto Europe Excess insurance I had taken out insisting I was not covered even after I produced the supporting paperwork inferring such intermediary companies con people and rarely pay out. She insisted I was not insured and must take their extra cover insurance or no car. Embarrassing in front of a busy, long wait queue. Cost another €168. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SAAD - 16 September 2018
" I always use auto Europe but I was very disappointed this time as a full package sold by you was not really full cover. I was pressurised to take roadside assistance for over 40 Euro. No point having cover when you are not covered with a breakdown or accident and no car replacement. Much better not to take auto Europe cover but take their. Much cheaper and more comprehensive. I want auto Europe to refund my useless cover I paid for "
" Beware of small print full cover is really no cover. See below "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by BARRY - 16 September 2018
" The staff need to be taken off commission, it is causing unethical behaviour. "
" Hassling customers to spend more money on insurance and upgrading to a diesel car. Very unpleasant when we refused. Fraudulent claim that we had stratched the car in order to charge us an extra e200. Very suspicious check of the car, just went straight to the 'damage' without looking at the rest of the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by BARRY - 14 September 2018
" straight forward booking system "
" The pick-up took for ever: Had to take ticket and queue for an hour to then be given a piece of paper and told to go down to the parking lot and get the keys - where I had to wait in line for another half hour! Crazy "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KENNETH - 14 September 2018
" The Autoeurope extra liability insurance is excellent value and highly recommended. The inclusive price I paid was highly competitive. Communication is excellent "
" Waited around 40 minutes at the Record desk and was told the car was new and had no damage. In fact the car was fairly new and had minor damage, so we got it checked over and the damage recorded on a new contract. This took time but Record staff did this happily. I had extra liability insurance purchased through Autoeurope and Record didn't pressure me to buy theirs. Anca from Record was particularly helpful. Returning the car was straightforward and my fuel payment was refunded immediately. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KAY - 14 September 2018
" I like the site but my comments about flagging extra costs in a more clear way are above "
" There is a queuing system which is designed to make you buy fast track at 30 euro. The assistant first established that I hadn't been before then tried to upsell to a Mercedes at 40€ a day - bear in mind I had paid 38€ for Mon-Fri. She used scare tactics about the state of the roads and my unfamiliarity with the area. Then she pointed out that their cars can only be touched/towed by their appointed agents - this was on the voucher but not clearly visible and it didn't show up when I was comparing suppliers and cars to make my decision. I said I didn't need their insurance at 8€ a day but she said I should take it because the roads are bad, full of holes etc. Again, scare tactics. And it worked, I was frightened into taking it - doubling the cost of the car hire for the period. She did point out that other companies don't have this rule. I think this should be flagged really clearly when you are comparing which car to take because the cost of hiring the car would have been cheaper with another supplier which didn't have the 'don't touch our cars' policy. I did a lot of driving down to Tarifa and around that area, and the roads were all in excellent condition, so the scare tactic was worse than that, it was a lie. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by GEORGE - 12 September 2018
" They didn't have the car I initially requested, then I was offered a larger car for an additional price. I refused so they offered me a larger car without extra cost. Otherwise the scores would have been 1 point better in every area. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by BRITTA - 12 September 2018
" Dreadful and expensive "
" Dreadful and expensive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by FRASER - 12 September 2018
" Auto Europe have been very good as always - I have used them many times before and will use again. I will not use Interrent again after this experience. "
" The car itself was fine - clean, in good condition and had no issues running. When returning the car, we were accused of damaging the tyre and wheel, which we did not do, but our pictures from before the rental were apparently not good enough to sufficiently show that the damage was there before and as such we could not prove that this damage was not done by us. Eventually, as we had a plane that we needed to catch, agreed that we would pay EUR 158.01 for the tyre but not the full amount that we were being asked for (around EUR 255) for the wheel as well. This was agreed by the member of Inbterrent staff. Upon returning back, we notice that our credit card has been charged the full EUR 255 amount. This is a purposeful, fraudulent use of our credit card and amounts to theft from us by Interrent and the member of staff and we will be making a full and very serious complaint about this and the manner in which we were dealt with upon dropping off the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PAUL - 11 September 2018
" Good car, nice service once they actually got round to it "
" Waited 45 minutes to get keys "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 10 September 2018
" It was dreadful. Long queues. Clients being lied to. And being asked to sign for things we didnt understand, no translation. But after a long flight delay we were very tired and desperate to get on our way. They totally took advantage and lied and have charged us for things we have no idea what they are. 'Fianza Tarjeta' (google translates as Bail Bond, is this is the excess insurance cover we said we didnt need it, we have our own) and Smart Return (what on earth is that?) Almost £100 RIP OFF "
" It was absolute chaos, we have been charged 'Bail Bond' and 'Smart return' totalling £96.35, have no idea what that was for. The contract was in German and nothing was explained, they also tried to tell us if we didnt take out their excess insurance we'd be liable for the entire cost of replacing the vehicle if it was stolen or damaged! Total con artists, never, never, never again. We werent the only people extremely unhappy, everyone thought it was disorganised shambles and a dishonest rip off. We had no idea what we were signing for, outrages!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by DEAN - 10 September 2018
" All over an excellent experience. Vehicle was new and clean, staff very friendly and helpful. Baby car seat was a little expensive. "
" Quite a long wait to collect car from desk "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 10 September 2018
" Very but experience for customers "
" First they change my car - for Ford ; I bought in other extra insurance be completely peaceful- they said one price and then charged other price- then I spoke whit them and the end they give me back some. Very but experience like a customer! They don't tell me nothing when I dropped the car , but after they charge me - around 15 £ - why? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MICHAEL - 10 September 2018
" Easy to use "
" Car hard to find, and damged "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CHRISTINE - 09 September 2018
" Good experience and I always use Niza at Malaga Airport. "
" As always, really quick, efficient and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BERNARD - 09 September 2018
" Always use the site as shows all car standards and companies on a clear matrix "
" Very competitive price but geared to sell, sell, sell better cars, insurance etc at the desk. Only one fault on paperwork but in fact 2 more existed which I had to prove at end with photos taken before setting off! Otherwise.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by GULREZ - 08 September 2018
" I understand you are not responsible for the agent. But if you look at their reviews, there is a lot of complaints. I am not sure if you vet all your agents. "
" Very poor customer services from Riza. The car had numerous scratches and dents. The rep took pictures and I got them emailed to me. When I returned the car they tried to accuse me for the dents and scratches. When she looked at the pictures she realised they were already there before I took the car. However one picture had bad lighting and you can see the paint mark and they insisted I done the damage, even though you can see the bumper damaged in the picture before I took the car. They have refused to refund my deposit. Very Annoyed. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by MATTEO - 08 September 2018
" See my feedback above "
" 1 - one and a half hour queue at the counter to get the car. The wait was too long and we had only 10 mins to get to the car and drive off before the airport closed. 2 - Due to the rush and the very low light in the car park, I did not notice a mistake on the damage list. One of the damages was reported in the wrong part of the car. Fortunately, the company acknowledged the mistake when I returned the car and did not blame me for the damage. 3-I have been pre-charged 71 euros for the full tank of fuel and I received back only 61 euros, even though I returned the car with the full tank! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ALEXANDER - 07 September 2018
" Easy, cost effective and very user friendly. "
" Very easy, efficient and good value. Only negative was that the car was a little underpowered, but clean and spacious. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ANNE - 07 September 2018
" I have used Auto Europe before and would use again "
" Pressure selling of extra insurance to cover excess charges etc(had bought this separately so didn't need) Yet still tried to scare me into purchasing! Long queue at pick up and long wait to get car checked at drop off. However very pleased with Car and the price I paid. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROWENA - 07 September 2018
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MARCO - 07 September 2018
" CAR DAMAGED ON PICK UP TOLD NOT TO WORRY ALTHOUGH NOT NOTED ON SCHEDULE. THEN CHARGED FOR THE DAMAGE ON RETURN OF THE VEHICLE. "ALFONSO" THE COUNTER STAFF AT FIRST REFUSED TO GIVE ME ANY PAPER WORK BACK AS I SAID I WAS GOING TO MAKE A COMPLAINT. OBVIOUSLY JUST A WAY OF MAKING CUSTOMERS PAY MORE FORE THE RENTAL. AVOID FIREFLY AT ALL COSTS! "
" CAR DAMAGED ON PICK UP TOLD NOT TO WORRY ALTHOUGH NOT NOTED ON SCHEDULE. THEN CHARGED FOR THE DAMAGE ON RETURN OF THE VEHICLE. "ALFONSO" THE COUNTER STAFF AT FIRST REFUSED TO GIVE ME ANY PAPER WORK BACK AS I SAID I WAS GOING TO MAKE A COMPLAINT. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by TIMOTHY - 06 September 2018
" My flight BA2716 from LGW to AGP was delayed (by 4 hours) so I rang the number on my booking voucher - and spoke to a Lady who assured me Ze Interrent would be informed of my seriously delayed arrival. It was evident I would miss the closing time of 11pm and even 12 midnight, so we agreed I would collect the vehicle the following morning. BUT when I duly arrived to collect it, I was treated as a 'no-show' because Ze Interrent said they had not been informed by HQ or Auto-Europe of my delay. The category of car I had reserved was not available - so I was compelled to upgrade at substantial additional cost. I am not sure whose fault this was - or where the breakdown in communication was as between Auto Europe & Ze Interrent. But I sam sure it was not my fault and I did all I could in successfully reaching someone of the contact number on my voucher and informi ng them of the unforseen and 'beyond-my-control' delay . But it was me that bore the hefty additional cost of this error... "
" My flight BA2716 from LGW to AGP was delayed (by 4 hours) so I rang the number on my booking voucher - and spoke to a Lady who assured me Ze Interrent would be informed of my seriously delayed arrival. It was evident I would miss the closing time of 11pm and even 12 midnight, so we agreed I would collect the vehicle the following morning. BUT when I duly arrived to collect it, I was treated as a 'no-show' because Ze Interrent said they had not been informed by HQ or Auto-Europe of my delay. The category of car I had reserved was not available - so I was compelled to upgrade at substantial additional cost. I am not sure whose fault this was - or where the breakdown in communication was as between Auto Europe & Ze Interrent. But I sam sure it was not my fault and I did all I could in successfully reaching someone of the contact number on my voucher and informi ng them of the unforseen and 'beyond-my-control' delay . But it was me that bore the hefty additional cost of this error... "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 05 September 2018
" Cancellation policy very valuable, good comparison site "
" The car had damage to every panel and was dirty inside. Tyres were worn. Door lock was broken\exposed. rear reflector was smashed. Internal fan was not working. This vehicle should not have been offered for hire in my opinion. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by CHRISTOPHER - 05 September 2018
" Would 100% recommend "
" Great Experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 05 September 2018
" Good prices "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by KRZYSZTOF - 05 September 2018
" I never have problem with bookings through autoeurope so I am a bit disappointed now. "
" Hi, they charged me for service which is called Smart Return, without my decision. When I called customer care they said that I signed for it and if I am not happy I can complain through website. They really hard tryed sell additional insurance even when I explained that I have my own excess insurance. So I don't know how this will ends. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TREVOR - 05 September 2018
" we were told as we had paid up front via yourselves compensation was not possible "
" The vehicle was very good ( paid for an upgrade offered) but unfortunately it failed to start the next day. a roadside assist attended after 40 mins and we were told it had to be replaced and to take it to the nearest depot while it was running and not to switch it off. We did only to find the depot closed an hour previously. futunatly it started the next day and was exchanges . the result we lost 4 hours of our holiday and had to change our plans for the evening. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by LAIA - 04 September 2018
" Luckily I didn't need to use the insurance "
" American Express was not accepted like in all the other rental companies I have dealt with until now. I had only a Visa Debit and I had to pay 300euros extra for a full insurance which was the only way I wad allowed to take the car with a debit card. The initial cheap renting turned out to be an expensive one! Regarding the car and the staff they were both good and I have no complaints. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 04 September 2018
" Pricing is too confusing. More transparency required. Feel like we were duped. "
" We thought we had paid the whole amount required to Auto Europe, as we took out extra insurance with them. When we picked up the car there were various other extra covers and charges that Gold Car took our credit card for. They said this was a deposit and it would be refunded, but the only thing that was refunded was the fuel. Furious that we were misled and there's no easy way to follow this up and work out what went wrong. Also joined queue at car drop off for 30 mins before Goldcar rep came along and said we could just put keys in a box. This was not made clear. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BARB - 04 September 2018
" see above "
" we were told that the car was brand new with no damage. Upon inspection before leaving the airport we found scrapes and scratches on the passenger right front and left back side. It took forever to track someone down to document them. When we finally found someone after 20 min MARIA she was extremely rude and took almost 15 min to log the damages into her system. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by BREESHEY - 04 September 2018
" I'll use auto-Europe again. I've already had a friend use you for their booking. Inter rent were quite pushy on the upsell of the roadside assistance so that wasn't good. When we collected my friends rental (same time as I was dropping mine off) the internet gentleman had just the right amount of up sell and when we said no he didn't push further. "
" I felt quite pressured into purchasing the roadside assistance but other than that it was ok. It was also a bit of a faff finding the rental desk. The airport staff had me going around in circles - they didn't know it was in the car park! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ROBERT - 03 September 2018
" Very dissatisfied with the high cost of the insurance, which was strongly sold to me at the time of renting (Approximately HALF of my ANNUAL fully comprehensive car insurance, for 1 WEEK'S car hire !!). This has completely put me off hiring a car in future when on holiday in Europe. Also, I selected an "Astra" sized vehicle when booking the rental, but was given a Seat Ibiza, which is a smaller and less powerful car than an Astra. "
" Very dissatisfied with the high cost of the insurance, which was strongly sold to me at the time of renting (Approximately HALF of my ANNUAL fully comprehensive car insurance, for 1 WEEK'S car hire !!). This has completely put me off hiring a car in future when on holiday in Europe. Also, I selected an "Astra" sized vehicle when booking the rental, but was given a Seat Ibiza, which is a smaller and less powerful car than an Astra. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by DUNCAN - 03 September 2018
" Will never use Inter rent again "
" Undoubtedly the worst rental experience I've ever had ...and I've rented a few! This started with the hard sell for excess insurance, which when I refused as I had taken out cover in the UK, the sales assistant seemed to take offence to. To handover a car took around half an hour in the office whilst they tried to sell various add-ons. I was then informed that their policy is to mark the cars as 'no faults' and it's up to the customer to take pictures of each and every blemish around the vehicle before pick-up. This is in a dimly-lit multi-story car-park! The policy is then that on return the car is inspected and each and every blemish is compared to the photos on the customer's phone! Surprise, surprise the drop-off area is perfectly lit and will show off every mark! It's an appalling way to treat customers and a total money-making con. I've only just returned the car and had to wait around for half an hour to find an assessor (no queuing system, just a free for all) and made sure I went through with the assessor every mark, comparing it to my camera pictures - another half an hour. Thankfully (luckily!) I think I'd captured everything and the assessor agreed there was no extra damage. What a time consuming waste....the whole experience was horrible from start to finish - pushy staff, crazy policy that puts the onus on the customer to assess things and prove there wasn't any damage. Completely the wrong way round and I just felt they were trying to rip off the customer at every opportunity. I've taken a video of the difference in lighting between the pick up and drop off areas - they're in adjacent aisles and one is lit and one isn't. Horrible company - avoid....I'd rather pay more and get a decent service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANDREW - 03 September 2018
" all good "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LIVIU - 02 September 2018
" Nobody checked the car, and I was asked to show the photos of the car when dropping it off. And we spent 20 minutes trying to explain that the car had some initial scratches, after finally checking the previous drop-off document it turned out that the damages were already there. This seems very inefficient and almost caused me to miss the flight. "
" The pick up and drop off process took an excessive amount of time "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SPENCER - 02 September 2018
" Need to be made aware of product prices at the start of the booking "
" A lot of small print information that when booking the car wasn't made aware of, Insurance's and children car seats are very expensive "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 02 September 2018
" Lots of hidden costs "
" Had to pay £290 on collection was promised £90 deposit refund on return of full fuel tank and only received £61.14 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 01 September 2018
" As above. The car was fine. Harassed by desk staff to buy added insurance "
" Damage to wing mirror not documented on collection and sent to 3 different desks on drop off "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DANIEL - 01 September 2018
" Overall, very efficient experience and good value for money. "
" Overall experience was very good. Car was easy to pick up and drop off. Car was to a very good standard and value for money. The only complaint I have is regarding the staff member that booked me in and gave me the car keys. She was pushy in trying to upsel me extra insurance cover and a larger car. She looked at my wife, who is pregnant, and implied in a rude manner that I should be getting greater insurance cover and a larger car. This was quite offensive and left us with a bad taste in our moths. Staff at the drop off location were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SARAH - 30 August 2018
" I do not think that autocar Europe should be working with a company like internet that are so blatantly seeking to rip their customers off "
" It was the worst experience I have ever had with a rental company. The counter staff were rude and tried to sell us every possible additional thing possible and were misleading at the same time as claiming it was all in the t and cs. The car was massively under powered- at one point going up a ramp in an underground car park my teenagers had to get out for us to get to the top. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by BERNARD - 30 August 2018
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ED - 30 August 2018
" Easy to book but was on hold for 15 plus minutes when needing to change pick up time. "
" We booked a mid range opel mokka but were given a VW Golf on arrival. Unsurprisingly this was not large enough for 3 child seats or two mid sized suitcases. However the experience vastly improved when returning to the Malaga garage counter where the staff were fantastic. They were incredibly welcoming, providing cold drinks for my obviously hot children as well as providing an upgrade car, a Renault Talisman, at no extra cost. Please pass our thanks to those that processed the upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANIELLE - 30 August 2018
" Would use autoeurope but not interrent. "
" Very slow service at pick up and drop off, very forceful sales pitch of insurance which was off putting, accusations of damage at drop off only dropped because I had photos to prove the damage was there when I picked it up. Seemed like they were out to make as much money by catching you out as possible. Would not use this company again. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by GAVIN - 29 August 2018
" Very disappointed by the 30 day return of my £1500 security deposit when the car has now been returned. We incur further Credit Card charges and Gold Car receive the interest in my money! "
" Car was good. Service was fairly efficient. Very concerned that the £1500 security deposit will not be returned for 30 days. This means we will incur interest charges and Gold Car will benefit from the interest of my money in their account! I've returned the car and they should now return my money! "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 29 August 2018
" All good! "
" Friendly staff, spoke very good english and didn't try to upsell the extra insurance cover. He did make me aware it existed and what it was but when I said I didn't want it he didn't press me. Everything was explained well. The only thing that could have been better were the pickup instructions. It was not clear that the Wiber office wasn't in the airport and we had to get a shuttle from the courtesy bus stop. We eventually found the bus stop but still didn't know about the shuttle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALASDAIR - 28 August 2018
" I have used autoeurope several times and have had no issues with their service. I would suggest that following recent experience with ze interrent at malaga, that this company does not meet the standards of other suppliers I have used through auto europe. "
" Despite being third in line, it took around 45 mins to be served. At the counter sales staff were very pushy regarding breakdown coverage. Upon collection I was told not to check the car as the hire had a zero excess, however I decided to check the car anyway and was glad I did when I discovered a gash in a tyre sidewall. I was then offered a different car (As the supplied vehicle was unroadworthy), which while fine mechanically was dirty with over 45k kilometres on the clock. The car also had europcar number plate surrounds, window stickers and key fob (I assume this car was perhaps bought from europcar second hand). The return of the vehicle was however very efficent and staightforward. In future I would recommend this company is avoided despite the low cost, as customer service and vehicles appear equally poor. I would strongly suggest that all customers check their vehicle for any obvious defects, in contradiction to the recommendation of staff. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JOHN - 28 August 2018
" Only a full refund will change my opinion. They didn't even bother to advise what the €199 accident repairs was for. As I said already, there was no damage to the car. I have two witnesses to this fact. "
" The holiday experience was excellent, but on returning to the UK I found that they had taken a further €240.79 against my credit card on Rental agreement number E825877113 - this appears to be rental and accident repairs. There was no damage to the vehicle. I am going to dispute this through my credit card provider. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEORGIANA - 28 August 2018
" This has happened to me with my last 2 rentals with auto Europe. Used to trust car rentals on their site but now think they need to screen these people better. Often important information is not clearly mentioned on the voucher or at all. Last rental I was Not able To take as did not have a utility bill with me. This left me stranded with 2 small children and had to catch taxis and trains to destinations huge expense to me! "
" Offered price was not what it seemed. Firstly if you arrive after 10pm now charge you €40 fee and then strongly encourage you to take out their insurance. I have my own annual insurance but if you don't take theirs they threaten you with blocking your credit card FOR AT LEAST A MONTH with €1400 (depends on the car, but I had a smallish one). Sneaky tactics... stear clear! Of course none of this is mentioned on the voucher. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JEFFREY - 28 August 2018
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANIEL - 27 August 2018
" Easy booking. Easy site to use. Hopeful when upgrading last year "
" Tyre condition terrible! Side wall damage! Damage to vehicle. Made to pay extra insurance or a £2000 deposit! Paid for full to full fuel was only half full when got it. Seat belts in rear didn't retract properly. Rear ac not working. Not given the car I booked. Not a happy customer! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by CLIVE - 27 August 2018
" Good overall service "
" Very long queues for collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CLELIA - 26 August 2018
" I will still will hire my cars this way though thankfully I have a good insurance policy for when these companies do get up to their tricks! "
" Hiring cars in Malaga is scary most of the car hire companies pass repair charges on to the insurance companies and they push you to buy their insurance for the excess, they are totally disorganised or corrupt difficult to differentiate, Niza seem ok except the deal was to pick the car up with a full tank and return it with a full tank, when I arrived they said "yes but today its different return the car with the same amount of petrol you see it has in it today" that always is hard to judge and they make money out of everyone making sure there is sufficient in the tank so they dont get charges. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by IRFAN - 26 August 2018
" Auto Europe had been generally good unfortunately Firefly charged me extensively for late return. "
" I was unable to return the car on time as I was locked in the hotel car park at 3am in the morning. Firefly had no sympathy and charged me over an above. My fee for weekly rental was £125 but for car being late for 3 days Firefly charged me additional £225. No understanding from the company of me situation and charged me as much as possible, completely unacceptable. I would appreciate if Auto Europe refund me my additional fees as the circumstances was out of my control. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by NOEL - 25 August 2018
" A good broker "
" Did not make options regarding return fuel levels at all clear. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by TANJA - 24 August 2018
" Will book again using autoeurope, great prices and userfriendly website. Better extra coverage prices than with the rental company itself. "
" Everything went very smooth, from pickup till drop-off and swift shuttle service !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KATE - 24 August 2018
" Booking through auto Europe was quick and easy. "
" There was an electrical fault with the car, so it had to be picked up. Left me with no car for two days and when I tried to speak to someone over the phone they told me to ring the other number. Not one of them was able to confirm what was going to happen and I still have no clue. No one has emailed me or tried to call me back. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ROY - 24 August 2018
" Extremely annoyed!! "
" Was asked to pay a further 36€ as it was a late pick up. However, upon our arrival the office was still open with numerous staff and dealing with lots of customers who were requesting car hire? The office was obviously open and there was no need for us to pay the extra. I have no intention of using either auto Europe again and most certainly not Interrent. I was further told that if we had a puncture the car would be towed back at my cost and the rental would end !! Oh, and the car was rubbish. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by BETH - 24 August 2018
" Very unhappy with final account "
" Car was returned with some minor scratches. One lot could have been there on take up. Final account of over 500 Euros is outrageous! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ZOE - 23 August 2018
" Not happy at all with this company "
" We was late picking up the car and the waiting time to collect the car was very tedious abd because they took so long made us late collecting vehicle and was charged an extra €30 also the car we'd originally booked wasn't available. When advised on another vehicle the adviser said it would be an extra €10. He did not say this would be everyday so had a big bill at the end we would never have took out if we knew this! Also tge tank was not full on arrival it was half full. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTONIO - 23 August 2018
" Auto Europe are always great........ Record will not see me again. "
" The car provided had over 10 damages present on the bodywork, some of them large. On returning the car they said their was a new damage and pointed to a small (10cm) scuff of white paint on a door. I don't know if this was new or not. However, I rubbed most of this off with my hand, polish would have removed it completely. There was no dent or permanent mark on the car body. Record have since taken over £200 from my credit card and have not yet refunded their initial fuel charge despite me bringing the car back full.... They are just robbing folks in my opinion. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PAUL - 22 August 2018
" Striken OK rental off your car hire firms as they are damaging your reputation. "
" Awful....incredibly slow staff and too few to cope with demand, they then attempted to con the private insurance they offer out of you. Rude, ignorant and terrible customer service. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ALLY - 22 August 2018
" Happy with your world class services. Easy and fast to book with you. The website gives you soo many options of your needs "
" I am very disappointed to be charged extra of 48.40 euro for diesel vehicle which i never asked for and never been informed about it by firefly. And when i returned the vehicle the kept saying they told me about it which was not true. Also According to the agrrement for the 150 euro deposit, firefly they were suppose to hold the deposit and not to take from my account. At the end i lost the money due to the exchange rate. £137• 89 were taken from my account and i only got paid pack £ 88.33 which is £49.56 short. I am not happy with this "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 21 August 2018
" i am back from holiday and never had a car or seen anyone to help. "
" worst start to a holiday ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ADRIAN - 21 August 2018
" See above "
" The collection process was horrific, the agent was rude, tried to force me to taking extra cover and told me my deposit of €1400 would not be refunded until 18 Sept. he spoke little English forced me to sign that the car was not damaged before even collecting it! just and awful start to our holiday. The return was not better they would not check the car to confirm it was return in good condition and full of fuel. They could not confirm I would get my deposit back, really rude and unhelpful. We had to leave the car to catch our flights "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUDHIR - 21 August 2018
" No problems good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETR - 21 August 2018
" Everything allright. "
" At the counter they blocked a deposit 63 EUR on credit card for a case if I would not return the car with full tank even if it was booked with "full to full" conditions. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MICHAEL - 21 August 2018
" Very good. "
" Well handled and very easy. No hard sell of extras and a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 21 August 2018
" I feel i did not get what i paid for. "
" When i arrived i was given a different car type to what i had ordered. I needed a large estate car as i had 3 large suitcases, 2 children and trolleys etc. I was given a car that was not an estate and the luggage would not fit into. I went back to the office to raise this issue and was told they do not have any estates or similar cars. I gave the staff at record the paperwork from my original booking with auto Europe and was told that they do not provide vehicles that i had ordered and did not have any automatic cars as i had requested. After the staff had been phoning people for around 20 minutes they offered me a Renault kangoo. I managed to fit all my luggage and kids in this vehicle but felt it was of a lower standard than the vehicle i originally ordered. When i asked if the fees were the same for both vehicle they said they were and that i didn't have to pay any more. But i felt i had overpaid in the first instance to end up with a Renault kangoo. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by SIMON - 20 August 2018
" Cheap and uncheerful "
" Gave us an underpowered Fiat Tipo when we rented an SUV. Queued for far too long in the heat when picking up the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by STUART - 20 August 2018
" Do i really need to repeat it?! "
" When we arrived at Interrent we were told that the car we had booked was not available, it was an Opel Astra, there were about 10 Astra cars sitting outside the office all under Interrent signs. We were given the option of a old wagon with an engine size of 1 as an alternative, or we could upgrade for an extra £25 per day!! when we said NO, she gave us the option of a cheaper upgrade of £10........funny they tried to make more money out of us first off by offering the most expensive option and boy did she try the sell on us! we had no option to go for the Opel Mokka at £ 10 extra per day as she told us the Old Wagon would not get us up any hills, our apartment is at the top of a hill.......We were also charged extra for the insurance which was not what we had agreed to with Autoeurope. Funny how things like this are sprung on you at the airport where you have no option but to pay. To put it simply they have your pants down at the very beginning and then totally fuck you over!! Its the first and last time i will deal with AutoEurope or Interrent. Both shit companies whose only interest is to make as much money as possible out of tired frustrated holiday makers. I will make sure i pass this information round free of charge. My husband is a Spanish tour operator who will endeavor to inform as many people as possible not to touch either company with a bardge pole!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DUNCAN - 20 August 2018
" As above , why should I be taking pictures, fair enough to protect my self but not to prove I hadn't damaged vehicle. Surely the damage that was on my bumper was noted? Why did I have to show a photo when dropping off? If I didn't have a photo I would have been charged. This is a blatant rip off "
" I was disappointed to have to rely on my photos to disprove damage to vehicle.. what if I had lostor damaged my phone whilst on holiday and could not access photos?? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DAN - 20 August 2018
" All good "
" Largely a very smooth and efficient car rental experience. I got the usual hard sell of the daily insurance to cover any eventuality, with the staff on the counter basically implying that I was very likely to have an incident as drivers in the Malaga area are all lawless crazy people without any ability to avoid other vehicles. But I held my nerve and of course, nothing happened. The only negative point was the check-in on return. Car was checked over very thoroughly...more so than I've experienced with previous rentals (probabaly looking for evidence of the aforementioned 'crazy' Malaga drivers...)...but then I was asked to head into the office and speak to the staff there. Gulp! After a short wait I spoke to one staff member who then wanted to me to wait to speak to another of her colleagues...gulp again! But then after a 5 - 10 min wait the next member of staff just turned up, smiled and asked what I was waiting for before saying I didn't need to do anything else. Odd, but a welcome relief and didn't affect my opinion of the overall experience. Car was great, fuel policy was fine and check-in aside was a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 19 August 2018
" No further comments "
" Hi The overall experience was fine, unfortunately I have not received my credit yet regarding Firefly overcharging me for the additional driver and also I informed them of a fault on the vehicle and no one contacted me, furthermore they didn't answer their phone in-spite of calling many times! Re: additional driver. They charged more at counter when collecting the vehicle than what was on the booking and advised to contact customer services for refund, which I did but as yet I have not received my refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 19 August 2018
" I use Auto Europe all the time as I have always had good experiences with them. I book long term rentals (one month) when i go to the USA and each time I have had great service. "
" I was impressed with the organised system in use to collect the car. Normally, I dread the waiting line in use by some car hire companies, but Goldcar used a ticketing system which was much better and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 19 August 2018
" as far as I'm concerned the transaction has not been completed. whilst I have returned the car I have not heard anything back. i can advise of my likely recommendation to other people once I have had my money returned. an email explaining next steps would be perfect. "
" *the car was good. * not all damage was recorded and so it took extra time to highlight this. its a shame that the car is picked up in the dark part of the carpark, and so was told to drive around to a well lit part of the car park. perhaps adequate lighting should be available in all areas. * I dropped the car off at b4 they opened on Thursday am. I've not heard anything back. ive looked after the car and paid a deposit I think it would be nice to know when I am to expect my deposit back and that the car was happily received. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JENNIKE - 19 August 2018
" No problem with autoeurope. Avoid RecordGo. "
" We did not buy excess insurance at the counter as we thought we had this a already. Turns out this only covers you for an accident with third party. RecordGo wanted £150 for additional excess insurance. Our own fault - no one checked over the car with us on pickup. We were given the keys and told to go. Our mistake, we should have insisted. Only took photos of the car later. Noticed a small indent near window. Of course we were then charged for this on return. We are adamant we did not damage the car but had no proof. This was a very expensive lesson. But we did felt totally duped and set up. Will not use RecordGo again. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 19 August 2018
" Terrible! "
" This company will do everything they can to squeeze as much money out of every single customer , I had to wait for my family collecting baggage while I sorted out the hire car . Every customer was battling with staff as they did everything to up sell and even refused you taking the hire car unless you paid extra . We paid for the top insurance cover but they would not let us take the car unless we paid for extra roadside assistance even though we had basic cover . My advise is pay the extra money and stick with a large reputable company. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by RAVINDER - 19 August 2018
" Very good. Drop off was confusing, no one at desk and key drop was hidden in a random corner. The car was also parked in the furthest possible bay, made for loooong walk to departure gate. "
" The excess vs upfront payment was unexpected. More transparency around that. The wait time upon arrival was a good hour, several folks queuing up and only 3 counters open. Should be staffed accordingly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 18 August 2018
" Excellent "
" Pickup up by shuttle bus to NIZA reception given Free up grade amazing to a BMW X1 My only anoiance is at that the Satnav always wanted to take us down deadend roads not sure why. Probably just a setting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 18 August 2018
" Shocking. I wouldn't recommend this company to my worst enemy. I used Europcar the week before in the U.K. And found them to be very good. If I was europcar I would end any association with this unscrupulous company "
" I think the company are appalling. I was charged for damages that were minute and were there when I collected the car. I feel at best the the Malaga department of interment and Maria are dishonest at worst I would suggest her conduct is criminal "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by RICHARD - 18 August 2018
" As above "
" My only concern is when dropping off the car and simply putting the keys in a box. No one checked it to see that it was in same good condition and full of petrol so a bit concerned that you could say otherwise afterwards as we haven't got anything signed to confirm that all is ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SAMUEL - 17 August 2018
" See above "
" Fairly okay. I would have given a higher rating but the lady who gave us the keys to the car was very unprofessional "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARK - 15 August 2018
" We rented the car and the lady at Europcar was most helpful. The car ran very smoothly But unfortunately there have been issues. First there was rubbish in the car - an old beer bottle and some.empty packets. Secondly the car.immediatley said it needed a top up of washer fluid. It should not have been given to us in that state Thirdly after a day of driving the car another sign came on saying add adblue. We stopped at two petrol/gas stations and nobody even knew what it was. On doing some research we discovered it is somehow added to the diesel but we have no idea and it should have been checked and topped up before the car was given to us. Lastly and most important of all whilst travelling around Spain we were relying on Waze on our phones which worked perfectly. however both USB ports in the car did not work and so we were left stranded on a number of occasions as we were relying on the usb ports to charge our phones. This caused much stress as we ended up going totally wrong and in circles. We had five young children with us in the car! We are really disappointed and await your comments as soon as possible. "
" See box 5 below "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by MARK - 15 August 2018
" You should not allow your partners to exploit your customers!!! "
" Reserved a booster seat when ordering car. Was absolutely amazed that we were charged nearly £85 to hire it for less than 2 weeks when they're £10 to buy! We had no choice but to hire it as it is mandatory in Spain and therefore had no other way of getting to our destination. Absolute exploitation!!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by RICHARD - 15 August 2018
" We didnt enjoy driving in Spain and wont be using a hire car in the forseeable future.... not that the whole process wasnt made easy from beginning to end and maybe if we had been given a different car might have been a bit more pleasurable but up to now no complaints about maggiore customer service "
" car pick up and drop off very efficient. didnt like the car that we were allotted a Fiat Tipo not really very good to drive however we only drove a total of 238 km in the week so not really a big issue. It did have slight body damage when we picked it up which was pointed out to us which was fair "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by NEIL - 15 August 2018
" Everything as expected for a good price "
" No problems, quick pick up and return. Everything as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GILLAN - 14 August 2018
" it was OK - but having not done it before I don't get why the description/explanations are not clearer - plain english instead of legal/insurance speak e.g. this option gives you this cover but not that - this means......when you are away. "
" I found the staff on arrival indifferent and unhelpful. Even though I had arranged excess cover, I was told I had to pay £118 for their insurance because it was their car - it was getting very late so I gave in. Not impressed and won't use again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by NEIL - 14 August 2018
" Absolute nightmare Felt extorted for extra fees "
" Car was not available, had to upgrade 3 groups and extra insurance despite taking out at time of booking costing £140 extra Company has charged extra £89 on card after car dropped iff wi