AUTO EUROPE PALMA DE MALLORCA, SPAIN Car Rental Reviews

PALMA DE MALLORCA, ES - Reviewed by EUGENIA - 21 September 2025

" Gold car made us get their insurance cover and pay airport taxes despite our agreement with auto europe having insurance and taxes covered. Car wasn't clean. Whoever used it previously left a bunch of their stuff in it which was still in the car when we got it (sunglasses, food etc). "

" Gold car made us get their insurance cover and pay airport taxes despite our agreement with auto europe having insurance and taxes covered. Car wasn't clean. Whoever used it previously left a bunch of their stuff in it which was still in the car when we got it (sunglasses, food etc). "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by GORDON - 21 September 2025

" Not enough info at Palma airport at goldcar collect a ticket before you queue shambles "

" Not good 2hour wait "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 21 September 2025

" ANGRY! "

" Due to illness, I was a no show. I messaged Autoeurope and Goldcar and got NO REPLY from either. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 19 September 2025

" The AutoEurope part of the booking seemed ok. "

" Large queue at pickup - had to wait nearly an hour - not enough staff? Counter staff didn't like the fact we already had extra insurance, so tried to upsell the car - for another €40 a day (more than doubling the cost of the hire), when we refused this, we think she gave us a bad car - it worked ok, but the list of existing damage was more than one page. Because it was dark, we had to inspect the car the next day, take photos all round and email them to Europcar. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by IAN - 19 September 2025

" Goldcar Mallorca seem pretty dishonest with extra charges/hidden insurances. Hired cars all over Spain/Canary Isles and not experienced these hidden charges before. "

" Autoeurope voucher for vehicle hire was 107 euros. Was charged an extra 140 euros for insurance. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by DIANE - 19 September 2025

" The car we got eventually was a good car, served us well. "

" Booked a car our flight came in at 18.35 and our car had been cancelled, they said pick was at 10am and they only hold the cars for 4hrs, had to pay a further £360. Was not happy as we gave our flight details "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 18 September 2025

" Very good service no problem easy to book "

" Slow on pickup of vehicle was my only problem "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 17 September 2025

" Very good service "

" Excellent from first to last "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by CARLO - 17 September 2025

" Good value. Good comparison website and very quick at answering phone calls if required "

" Good value. But waited 2 hours in queue to collect car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DANA - 16 September 2025

" Upgrade was very disappointing as the car was so underpowered that we had to keep turning the A/C off! Spent a lot of time gearing down. There was also the remains of sticky tape on the inside windshield on the passengers side of the vehicle which spoilt the view on the whole journey. "

" Professional and friendly. Although our so called upgrade was very disappointing "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 16 September 2025

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by SIMON - 16 September 2025

" Steady explained. Only one company should be taking money not two !! And the autoeurope has already said he has paid for the car and was ready to pick up and go. We'd like a refund for the own form autoeurope as no evididence of service and working collaboratively with ok mobility. Came across to many of us as a scam! "

" We booked through autoeurope and paid for full car hire and insurance cover etc. so were astounded and not expecting to have to pay another £350 to actually rent the car our with a separate company and £100 for fuel and not receive a fiat 500 that we requested. Disgusting service and all ok mobility kept saying was 'that's not us' take it up with auto Europe!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by JANE - 15 September 2025

" We should have been told this wouldn't still give us full cover "

" Took out premium insurance before holiday then find out at counter I still didn't have full cover and had to pay another €334 atthe counter. Held to ransom. Will d3finately not use you or ok mobility again "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 15 September 2025

" Acceptable, "

" I was told there was no any damage to the vehicle and if any found to photograph it and send it to the email address that the representative had underlined within 24 hours of collection . I did find damage and photographed and sent it off. The damage was noted when I returned the vehicle and had to deal with the representative who agreed matters. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by GARETH - 14 September 2025

" Wanted to extend my hire period by 8 hours on the day of the scheduled return, due to my flight being changed by the airline! Staff were unhelpful and didn't offer any help or an alternative! I would paid whatever the extra cost was, even about market value, but they didn't care! Another thing, I paid extra for full cover insurance via the AutoEurope, but at Ok Mobility, they said I didn't have any! So I had to put down a big deposit or pay €340 for extra insurance! Which I thought I had already paid via AutoEurope angency! Unfortunate experience! I won't use them again! "

" Wanted to extend my hire period by 8 hours on the day of the scheduled return, due to my flight being changed by the airline! Staff were unhelpful and didn't offer any help or an alternative! I would paid whatever the extra cost was, even about market value, but they didn't care! Another thing, I paid extra for full cover insurance via the AutoEurope, but at Ok Mobility, they said I didn't have any! So I had to put down a big deposit or pay €340 for extra insurance! Which I thought I had already paid via AutoEurope angency! Unfortunate experience! I won't use them again! "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by DERYCK - 13 September 2025

" The car was good the return was great. The only problem was the time to check out the vehicle, which ended with another charge of 40 Euros. "

" Waited forever to check the vehicle out, then paid 40 euros for priority check out. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by MARC RICHARD - 12 September 2025

" Could have been a very negative experience re the above "

" We were told and all the paperwork stated 24 hrs yet this was not the case - they were going home at 02:30 - thankfully we arrived at 02:25 to collect the vehicle "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETER - 11 September 2025

" I always use auto Europe to hire all my vehicles it's an easy process throughout "

" It was good had no problems picking the car up or returning very easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KEITH - 11 September 2025

" Always excellent service "

" Second time I have used this company and they are very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by PHILIPPE - 11 September 2025

" When you recommend companies with weird or unconventional charging systems you owe it to your clients to be much more upfront about their quirks. Otherwise it results in a negative experience. "

" Autoeurope made it look like the advertised price was what is was going to be but no. There were extra hidden charges not described by Autoeurope that I was landed with on pick up. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NATASHA - 10 September 2025

" I would tell anyone I know to never go with autoeurope. The premium insurance is a scam and the support to get a refund for a car I never received is so slow and non-existent "

" Upon arrival, I experienced one of the most frustrating and misleading rental processes I have ever encountered: Excessive waiting time: I was made to wait for over three hours in a queue at Palma de Mallorca Airport, from 9pm-1am. This is simply unacceptable. Forcing additional insurance: I was informed that I had to either: Pay an additional €643 for Goldcar's own insurance, or Leave a €4300 deposit with a credit card. Upon investigating this can also be debit but I was never given the option and they lied and said no when I asked. Credit card refusal: Given my purchase of the auto Europe full insurance, I went for the credit card deposit option but goldcar declined my Mastercard without providing any reason, despite sufficient funds being available in the account, and refused to accept my American Express. This made it impossible to proceed without purchasing their overpriced insurance which was €631, despite already pay £224 through auto europe for your premium insurance. This is obviously not acceptable and not proportional to the booking value. No resolution or support: Goldcar staff stated they could not amend or cancel my booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by TIM - 09 September 2025

" See point 3 "

" It's just the sheer volume of customers in Palma airport. Also, it would have been useful to know in advance not to walk all the way to Hertz in the car park building only to find out you need to walk all the way back! Then somehow the car never appears to be the one you've booked. Is a Ford Puma in the same category as a VW T-Cross? "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by BASTIAN - 07 September 2025

" Autoeurope is always good. However, it was the last time I rented with OK Mobility after this disastrous experience. "

" First of all I was charged EUR 540 for the additional insurance to move the CDW down to zero, despite telling the lady that I have separate insurance via the excess refund option that I booked through autoeurope. Then I was charged EUR 90 for the petrol, assuming that I will return the car with an empty tank. Yet again, I didn't ask for it and told the lady that I will return the car with a full tank. After a lot of back and forth, I was finally refunded both amounts. Then OK Mobility charged EUR 2,200 for the deposit despite my contract saying that the excess would be EUR 1,350. I was told that she has to charge me the higher amount which is absolutely ridiculous. Due to the higher amount my credit didn't work and I had to use a different card. The state of the cars was shocking and I had to change cars three times! 2 hours later I was finally ready to leave the car rental. It was the worst experience ever. No apology at all and no gesture of goodwill for the inconvenience caused. The staff is totally irresponsible and just tries to upsell products the customer doesn't want. Never again! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by VILIUS - 06 September 2025

" Extremely dissatisfied. Will never ever rent a car through this company and will be happy to share my experience in social media. "

" I am more than dissatisfied with renting a car through this company. I booked a larger car online as we were traveling with family. Upon arrival at the rental office, I presented the required documents and was offered to buy full insurance, which I refused. I politely asked for regular insurance instead and agreed to its terms. Unfortunately, the employee insisted that I take the full insurance. After long arguments, she deliberately started ignoring me, calling other customers to the counter and making my family and me wait. Sadly, the employee serving me was not wearing a name badge, but I have her photo, as she was extremely rude, mocking us with her colleagues, wasting time while trying to push the more expensive insurance. She claimed that my credit card was invalid because it didn't have embossed numbers. Later, she said that the bank had declined the payment, but after calling the bank, I was told that no attempt to charge had even been made. I asked to speak with the manager, but was told he was on vacation. Other staff members nearby also gossiped and mocked us in Spanish, assuming we wouldn't understand. In the end, we were forced to purchase the more expensive insurance just to get a car. And even then, we didn't receive the vehicle I had booked -- instead, we were given another one that wouldn't even start. Later, we were provided with yet another car, but a smaller one. We were left exhausted, humiliated, and extremely dissatisfied with the services provided. We will definitely escalate this matter to the appropriate authorities to ensure that this employee is dismissed from her position. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by DAVID - 05 September 2025

" My recent car hire experience with Centauro was disappointing. On arrival, the counter staff were inattentive, leaving me waiting despite several staff members being available. I eventually had to approach them, only to be told that names are called out individually for service – a process that was not explained clearly on arrival, resulting in unnecessary delays. The car itself matched the booking in make and model, but unfortunately it smelled strongly of tobacco, which was unpleasant, particularly with three young children in the vehicle. On returning the car at 05:00, the site was closed with no clear instructions provided in advance on how to return the vehicle or reach the airport. After calling the emergency line, I was advised to leave the car roadside and post the keys in a drop box – something that was not well signposted, especially in the dark. More concerning, with the site closed there was no shuttle to the airport, leaving us stranded. We had to flag down taxis at additional cost (€32 for two taxis for our family of five). Overall, better communication, clearer instructions, and a more customer-focused service would have avoided these issues. "

" My recent car hire experience with Centauro was disappointing. On arrival, the counter staff were inattentive, leaving me waiting despite several staff members being available. I eventually had to approach them, only to be told that names are called out individually for service – a process that was not explained clearly on arrival, resulting in unnecessary delays. The car itself matched the booking in make and model, but unfortunately it smelled strongly of tobacco, which was unpleasant, particularly with three young children in the vehicle. On returning the car at 05:00, the site was closed with no clear instructions provided in advance on how to return the vehicle or reach the airport. After calling the emergency line, I was advised to leave the car roadside and post the keys in a drop box – something that was not well signposted, especially in the dark. More concerning, with the site closed there was no shuttle to the airport, leaving us stranded. We had to flag down taxis at additional cost (€32 for two taxis for our family of five). Overall, better communication, clearer instructions, and a more customer-focused service would have avoided these issues. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 05 September 2025

" I feel cheated and deceived. "

" My vehicle was upgraded on arrival under false pretences. I was told the upgrade fee was €20 and it was not explained that this was €20 per day. I clearly wouldn't have chosen to double the cost of the rental by upgrading if I had known the cost. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 04 September 2025

" Whilst it is not the fault of Auto Europe but OK Mobility I'm afraid that my experience of them has tarnished your reputation since I booked it through you. I would strongly recommend you never use OK Mobility again since they are detrimental to your business. However the waiting to hear the outcome of my complaint from you has been frustrating since I am still waiting to hear from you with zero communication after 23 days. Customer service appears to be a relic of the past. "

" The car broke down, I had to pay for a taxi to get to the airport to pick up another car. I was assured that I would be reimbursed for the taxi but despite 10 emails over a period of 32 days I have still not got the money back. As well as that when I picked up the car originally I was told that I had to pay £500 to cover any damage. I pointed out that I had damage insurance with you but they said it did not cover the car and I had no choice but to pay. I am still waiting to hear from you about my complaint having submitted a claim 23 days ago. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by AMY - 03 September 2025

" Absolutely awful, it ruined the start of our holiday and was very stressful, especially after waiting 2 hours. Also, for anyone considering the holding fee, they considered a barely noticeable scratch on the registration plate as damage, something that would be considered as wear and tear in the UK. "

" This is basically a scam on behalf of both Auto Europe and Goldcar. We paid the additional insurance on the Auto Europe site, and after waiting almost 2 hours to pick up the car at the airport, we were informed that insurance had nothing to do the car and we either had to pay a £3,500 holding fee as an insurance (and the minimum if anything was to happen such as a scratch was £600) or we had to pay another £245 in insurance. We were left with no alternatives. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by IAN - 03 September 2025

" Excellent service "

" Very good service from check in to return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NEIL - 03 September 2025

" Not happy, auto europe need to make the details and terms and conditions clearer. "

" I was not happy about the extra costs that i was not warned about for the car, this was not pointed out to me when i purchased the car. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 03 September 2025

" As above. Absolutely horrific experience. Never again "

" Had to wait 2.5 hours to get served at the airport. They were prioritising direct customers only so this is a total con. Won't book with autoeurope again as you get zero priority. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ALAN - 31 August 2025

" Terrible - bandits "

" Auto Europe and goldcar operate the perfect sting operation. You think you have paid all inclusive with auto Europe then Goldcar demand an excessive further payment before you can get car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PIERRE - 30 August 2025

" Auto europe is straightforward and transparent -- all the information needed is present and easily accessible. I haven't needed customer service this time, but in my experience they have always been helpful in the past which is why I keep using them. "

" Experience when picking up the car is not good. Customers can pay 40 euros to skip the queue, leading to long waiting times. Staff was unfriendly and pushing for us taking extra insurance. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by THOMAS - 30 August 2025

" I have contacted Autoeurope twice to ask for a full or at least partial refund but have had no reply. I have therefore lost GBP 2200 for a three week rental service not received. "

" I had paid GBP 2200 for a rental car in Mallorca from Aug 2-26. I did not pick up at Europcar on 2 Aug due to sudden illness. When arriving later to collect the car, Europcar said the booking was cancelled due to no show on Aug 2 and they would not provide me with the rental card despite having received payment for 3 weeks. They advised to contact AutoEurope "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by BENJAMIN - 30 August 2025

" I was charged a additional €42.56 cargo oficiana premium €16.53 c extra v diesel €188.43 corbertura super relax €12.36 smart return €33.06 mega relax cover In total a extra €354.45 on top of the already money I paid for auto Europa This was double the price that I could have paid with different car hire company's. Also we waited 3.5 hrs to get the car. I want a explanation why this was! I will also be leaving reviews on Google if I don't get a explanation or refund "

" I was charged a additional €42.56 cargo oficiana premium €16.53 c extra v diesel €188.43 corbertura super relax €12.36 smart return €33.06 mega relax cover In total a extra €354.45 on top of the already money I paid for auto Europa This was double the price that I could have paid with different car hire company's. Also we waited 3.5 hrs to get the car. I want a explanation why this was! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by THOMAS - 29 August 2025

" Very easy to book and process clearly explained. "

" Good car, great service just a shame about the wait at pickup. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 28 August 2025

" Terrible "

" Terrible experience. We arrived at Palma airport on time to collect our hire car, only to find an enormous queue at the Goldcar desk. Staff told us the wait would be around two hours, but we spoke to other passengers who had already been waiting more than 2.5 hours. It was midnight, we had a young child with us, and all the other rental desks had no queues at all. We made the difficult decision to take a taxi to our hotel and return in the morning. The next day, we discovered that because we hadn't contacted Goldcar within six hours, our booking had been automatically cancelled with no refund--despite the fact we were physically present at the airport, on time, and unable to access the service due to their own chaos. Absolutely unacceptable service and policy. Avoid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by DOMINIC - 28 August 2025

" Auto Europe must know how bad gold car are "

" Waited 3 hours for the car with two young kids at 2am. Then the car was smaller than booked. Disgusting customer service from gold car. Avoid avoid avoid!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by MARK - 27 August 2025

" Auto Europe booking, great, maybe let down by the Rental companys service "

" Car Pickup time is so slow., very slow at processing pre-booked customers and dealing with ad hoc bookings that stay at the counters fot a long time "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 26 August 2025

" Auto Europe need to look at who they partner with. Partnering with OK Mobility tarnishes your name. I have used you multiple times but will not do again as things currently stand "

" As per email I have already sent Ok mobility are effectively scam artists. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JOHN - 24 August 2025

" Easy to book and free cancellation "

" Received invoice for erroneous charges the day after drop off. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 22 August 2025

" Easy "

" Easy pickup "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JOHN - 20 August 2025

" Gold car experience terrible. Auto car response equally bad. "

" Three hour queues and terrible customer service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by SAMUEL LEONARD - 20 August 2025

" I was given two pricing options on teh website. One included full cover whilst the original rpice had limited cover. When discussing this with the desk at Goldcar, they insisted that they were unable to provide the items stated within the 'full cover' price which is what I chose. As a result, I was charged for something which could not be fulfilled by the provider. I do not intend to claim back the £50 price increase however I would be unlikely to use the website again. "

" collecting the car was terrible and I can only assume was developed by a toddler. The entire process took nearly 3 hours. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by CHRISTINE - 20 August 2025

" Online booking was straightforward "

" On arrival at Palma airport we had to wait for 2 hours at the Hertz desk before a member of the counter staff was free to serve us. I haven't experienced anything like such a delay travelling in Europe in recent years. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by STUART - 19 August 2025

" No further comment "

" The vehicle I was given was in a bad state, damage on most panels. I asked for an alternative but that's all they had. Id paid a lot of money for it but tbh I've never had a vehicle in that bad a state but hey it ended up being reliable and being AWD helped on our travels. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 19 August 2025

" Felt penalised and given a poor car, for not paying to upgrade to a larger vehicle. "

" Car in a terrible state. Lots of damage and had not been cleaned inside. No water in the windscreen washer making it dangerous when on busy roads during the journey from airport to hotel. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ELIZABETH - 18 August 2025

" No reference to the shuttle bus, would have preferred to get car from the airport to reduce stress. "

" Didn't realise that it was a shuttle to the pick up as info said the airport, if I hadn't seen the bus, there were no signs to tell me where to wait. Had to wait for three buses before I could get in, really worried that my booking wasn't going to be fulfilled, small print re the deposit, unclear re the extra insurance they were pushing. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by LEE - 18 August 2025

" Very pleased with what they offered. Overall had a great experience. "

" Great service, picked up and dropped off at airport with no waiting time. Excellent company would recommend and plan to use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GILES - 16 August 2025

" Was happy with your service but feel that you should warn people about Goldcar and there treatment of clients. Have since spoken to people who have had the same experience. Will never hire a car from them again. "

" Very long queues and staff seemed to not be to concerned about working. Once we did get served, after an hour and a half, the staff member was very rude and tried to pressurise us into paying extra for there insurance. We had already paid for insurance through your company. The whole collection of the car felt pressured and the service was terrible. Felt as though the counter staff was on commission for selling extra insurance and when we said no he was very rude to my wife. I was very happy to give there car back and will never use Goldcar again. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by ROBIN - 13 August 2025

" Instuctions to the gobycar collection point on the voucher were incorrect. Had to ring gobycar to get the correct ones. Possibly out of date due to airport construction ? "

" Efficient service. Speedy colection and drop off to/from the terminal. Car was much bigger than the one we selected. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by MARC - 12 August 2025

" Autos Europe definitely has the easiest booking portal to navigate all possible options. Queries were also responded to in a timely manner "

" Despite being part of Goldcar who don't have a great rep, the pick up and drop off processes were smooth. There was some damage caused to the car during our rental but this was not quibbled as we had all of the necessary insurances "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 12 August 2025

" Easy to book and got a far better deal than from some other brokers. I was however given a link to check in with Hertz in advance but it didn't work because the Hertz reference quoted on my voucher was not compatible with their system. This was confirmed by one of your support desk reps. "

" 1 hour 20 minute wait to collect car. Then my email address was entered incorrectly so I didn't receive photos of damage etc as they had promised. Another 15 minutes for them to re-send. Car was upgraded, which was good but quite a few dents and scratches. On the plus side they held but didn't charge a Euro400 deposit against my card so there was no exchange loss when it was released at the end of the contract. But the collection time was completely unacceptable. Saturday peak time and only half the check-in desks were staffed. I would not use Hertz Palma again. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by OLIVER - 11 August 2025

" Terrible "

" There was a 3 hour wait at the airport desk to collect the car (staff said this was the norm) - not how you want to start a holiday. Their 'local' charges I had to pay at the desk were 3x more than I had paid when I made the booking which I did not expect - and made it a really expensive option when I only chose them because they were the cheapest. The experience in the car park then getting the car was terrible. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KEVIN - 10 August 2025

" Excellent "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 09 August 2025

" The only issue for me is with the full insurance with Auto Europe. It's a claim back any additional charges arrangement. It would be better if it was with the hire company. "

" The distance from the terminal to the transit bus was a long way. Fortunately, I had wheelchair assistance. The staff on picking up the vehicle were very slow indeed, we're not at all customer friendly and clearly were out to get you to purchase extra insurance. I had Auto Europe full cover, and, realised if necessary, I would have to claim back any damage that may have occurred. The car pick up was awful. The drop of service was ok but customer unfriendly. The drop off at the airport is a long way from the terminal which for a disabled person like me was quite difficult too. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by STUART - 07 August 2025

" Excellent customer service. Very smooth and easy process picking up and dropping off. Would definitely use the company again. One of the staff helped me pay a parking ticket. It was in Spanish which he kindly helped me to pay. "

" Very polite and quick service. No hassle. Just a very good genuine company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by VINCENT - 04 August 2025

" When I booked with Auto Europe I was not informed that they are essentially a broker with cars supplied by different hire companies. I had searched for a car hire on-airport and Centauro were off-airport. I was not made aware of Centauro condition of a 2 hour grace period after the scheduled collection time. I was actually delayed by 3 hours but fortunately the car was still available. "

" The overall experience with Centauro was very good. Their main drawback is being off airport requiring a shuttle bus for collection of the car and then for returning to the airport after drop off. Even more serious is the fact that you can't be more than 2 hours late for the collection, after which they could cancel your reservation and offer "your" vehicle to someone else. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by STUART - 04 August 2025

" A complete disaster with a significant insurance payment demanded or no hire car provided by OK mobility "

" We were told we had no insurance by OK mobility. They would not hire the car to me unless I agreed to pay a significant amount for insurance. A stressful experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by ANA - 04 August 2025

" Great service as always! "

" Flawless experience! Arrived at Mallorca airport and followed the instructions on getting to the shuttle bus. On arrival at the cabin you scan the barcode and we got called up straight away. We had the car within 5 mins and ready to drive off. On return quick check was done and deposit was released within 3 days. All in all great experience! What I would add is - make sure you check and photograph for damage on the car on arrival as you only get sent an email and noone goes over the damage with you at the start. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MATTHIAS - 04 August 2025

" Deposit required was significantly higher than what was stated on the Auto Europe voucher. Otherwise definitely one of go-to portals for comparing car rental prices. "

" Car had airbag fault which meant that both front airbags were inoperative. Otherwise car was in clean and good condition. Car rental has a number queuing system which requires customers to wait outside the air-conditioned office within the multi-storey car park until it's their turn. Deposit required was very high and significantly higher than what was stated on the voucher. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 03 August 2025

" Auto Europe's service and price are excellent "

" Goldcar is operating a scam at Palma. In 25 years of rental cars, this tops it all. 3-4h waiting time to pick up the car, unless one agrees to 50 Euros Express check out charge. Payed the additional fee only to then be exposed to sarcasm of staff Stefanie. Was even told that legally speaking I was late to check out -- a delay entirely inflicted and provoked by Goldcar. It's a scam from beginning to end andI will follow up with a separate complaint to Goldcar -- knowing of course they don't care as they have in peak times a comfortable oversupply of customers "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by ALEK - 02 August 2025

" will not use Gold Car again, will spend a little more and go the Hertz. "

" Car was a cheap Citron, it was not clean. It had a low tyre pressure warning light on when I picked it up, but as I had queued for over an hour and a half, I thought I will just put some air in. This later became a flat despite putting air in every 4 hours. The puncture repair bottle was empty (illegal in the uk). After numerous phone calls I had to take the time to return the car to the airport to exchange it. For another dirty car. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by FRANCESCA - 02 August 2025

" Auto Europe is terrible. The car provider was great "

" Auto Europe did not provide me with where to meet the minibus to go to Drivalia. It's only told me to go to Palma airport. Useless "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by JOHN - 31 July 2025

" very good booking and paper work compleating paperwork "

" very poor ref to collecting vehicle waited over one hour to collect "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by THOMAS - 30 July 2025

" I have little positive to say "

" Dreadful- booking deleted "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ALEX - 30 July 2025

" Goby staff seemed harassed and unhappy with us using Auto Europe, like we were somehow guilty of doing something wrong. Auto Europe instructions to find Goby car shuttle and wrong. We wasted an hour at the airport. "

" Instructions to get shuttle at airport are vague. At the desk I was told I'd get an email with photos of existing damage, but it didn't happen. They tried to scare us with Auto Europe full cover not being real insurance. I was aware of the nature of the cover and how it functions. The member of staff didn't push, but I was made to feel uncomfortable. Car had no windscreen washer fluid. They gave us a bigger car than what we asked for. The road to our accommodation was very narrow, so we didn't want a bigger car. Drop off went much smoother than expected. 10/10 for that. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by GLYN - 29 July 2025

" A very poor experience ! "

" I have used Drivalia before and was very satisfied. On this occasion however I was rather disappointed. Upon arrival at Mallorca Airport I called the Drivalia office as instructed but I had to call several times to get an answer at approximately 21.40. Eventually I got through and was told to make my way to the car park. There are several car parks at Mallorca airport and it seems Drivalia do not use the one they did on my last visit. I eventually found the pick up vehicle amongst commercial vehicles at the back of the airport. On arriving at the reception desk 10.05 I was told that as it had past 10.00 it would cost a further 40 Euros. Next despite having booked and paid for comprehensive insurance I was told it was not actually comprehensive and I had to pay a further 190 GB pounds to get it. A disappointing experience, I would not use Drivalia again. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by TOBIAS - 28 July 2025

" Complained to AutoEurope but no response to date - still waiting for support. "

" 1hr 40m wait to see counter staff, and charged £230 extra when I arrived. Very poor service and hidden charges. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by GARY - 25 July 2025

" ABSOLUTELY SHOCKING! The agent refused to accept either of the 2 credit cards in my name that I presented for the deposit because both cards had my first name as an initial. She refused to accept a debit card which did have my name in full. We ended up having to pay for excessive insurance cover which we already have. She was extremely rude and aggressive, unhelpful and arrogant. I plan to dispute this transaction with my credit card provider as she was clearly driven by a hard sales targets and commission. "

" ABSOLUTELY SHOCKING! The agent refused to accept either of the 2 credit cards I presented for the deposit because both cards had my first name as an initial. She refused to accept a debit card which did have my name in full. We ended up having to pay for excessive insurance cover which we already have. She was extremely rude and aggressive, unhelpful and arrogant. I plan to dispute this transaction with my credit card provider as she was clearly driven by a hard sales targets and commission. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JAMES - 23 July 2025

" Terrible -would not recommend. "

" 2 hour wait to get the rental car after I got off the plane (was told this is the normal approx wait time) - had 63 people waiting in front of me. Gold Car will try and sell you additional car insurance for €300 as they advise that the Auto Europe additional cover doesn't insure you for very much at all. Was given an unsafe and unclean car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ZACHARIAH - 22 July 2025

" I am disappointed that the full cost of the rental was not advertised by Auto Europe. I felt a bit cheated when i was asked to spend a lot more at the Goldcar counter "

" Terrible customer experience. 2 hour wait to pick up the car on arrival, an awful way to start our holiday. We also felt pressured into buying extra insurance which was extremely expensive. I will never use Goldcar again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by THOMAS - 22 July 2025

" excellent "

" Excellent car, terrific value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GARY - 20 July 2025

" Good apart from the petrol deposit refund "

" Have to watch the refund of the petrol deposit money taken off the car. I returned the car full of petrol after filling up next door at the station. They returned the depost minus £5. Don't know why but I'm on to customer services. If they do this to everyone they will make a fortune !!!!! Very wrong. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 19 July 2025

" Great experience, very competitive pricing and very easy to book. "

" Great overall experience, although pick up could have been better, it took nearly an hour, counter staff were very friendly and helpful, with no hard sell of extras. I did have to email them during the hire and the response was fast and answered my query. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NIALL - 18 July 2025

" All in all I will not be using a booking agent since goldcar blamed you and they were unwilling to help. They won't deal with discussions about this return of a deposit which they have put down as an upgrade. We have no idea if we were upgraded but we did not ask or accept an upgrade. "

" We were told we were paying a £216 deposit for fuel which we have yet to revieve back. That's pretty much doubled the cost of the hire. Also we were told that we couldn't not have child seats even though we didn't take them. It was pay at counter but we didn't want seats so why since we didn't want any could we not jsut not have them? We didn't take theirs "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PATRICK - 18 July 2025

" See above "

" Never again. Two and a half hours to pick up a car already paid for is completely unacceptable. Attitude of counter staff completely unacceptable. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 17 July 2025

" Good service "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by LOUISE - 16 July 2025

" the insurance cover i booked with auto europe was not valid with autoeurope. in addition i booked a smart car with auto europe but was given a skoda by gold car. "

" i purchased cover online through autoeurope when i booked a smart car. i was given a skoda by goldcar and was told the cover that i purchased with auto europe wouldnt work for goldcar as the vehicle belonged to goldcar not autoeurope and i had to spend a further 222euro on insurance cover. in addition there was a long queue at the desk and we had to wait a long time. The policy cover is a complete rip off and scam "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DAVID - 16 July 2025

" Due to the above, as agents for Goldcar i would have expected that the paperwork i produced from Auto Europe would have been correct. I would have been happy to pay 1500 deposit as per my paperwork. "

" Absolute scam - we were forced into taking out the additional insurance despite your paperwork stating we had to leave a £1500 deposit if not taking it the counter agent insisted they needed £3500 as a deposit.. lots of people had the same experience. We did not have a credit card with 3500 availiable and so were forced to take the insurance as we needed the vehicle. We also waited nearly 2 hours for this experience... never ever will I use this company again.. disgraceful, all a con as im pretty sure counter staff get commission. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by HUGO - 15 July 2025

" Avoid this one in Mallorca "

" Got to pick up the car was a massive queue in a reception/facilities like a container so hot with children's and older people inside feeling sick. Taking to long "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by NIGEL - 14 July 2025

" All good "

" When arriving long queue's to collect car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MARK - 12 July 2025

" No issue with my experience with Auto Europe and the vehicle return with OK Mobility was really slick once I worked out where to return the vehicle. "

" Had to wait over an hour for the vehicle, perhaps nearer 1.5 hours. The waiting system wasn't clear and even when I was told I needed to take a ticket and wait for my number to be called, I came in to office area when it was time, only to find the desk I was told to go to was busy and had to wait again. I was then "told" about the vehicles defects, rather than shown. I queried what would happen if I disagreed when I got to the vehicle. I was told to take photos. I was left all holiday feeling anxious about the prospect of a dispute on return, if the company tried to say I had caused damage to the vehicle that was present when I took it. The onus on me was to take detailed photos/ video where in the past with other companies a representative has inspected the vehicle with me and we've agreed and noted defects together. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PAUL - 11 July 2025

" 1 hr waiting in the wrong (old) location for a bus, with Drivalia not answering their office phone at 19:30. "

" Bus collection at airport has changed since Nov 2024. No map or communication as to the new collection point was provided. Not easy to locate. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 10 July 2025

" Frustrating. "

" Having failed to produce my driving licence my booking was no longer void and I had to take out a whole new rental agreement with Europcar in my wife's name. No refund offered. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by IAN - 08 July 2025

" I will never use Goldcar again! "

" We were forced to pay a daily insurance charge as my credit card had my initials not my Christian name and yet they accepted the card once I took their insurance. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETER - 08 July 2025

" Please advise Gold car not to overbook if they don't have the resources at the airport.. every advisor there was stressed and some customers looked ready to attack the staff! Auto Europe need to take this information on board and limit the number of bookings Goldcar is allowed to take on.. they don't have the staff at the airport to facilitate the bookings. I will not use Goldcar again and certainly now consider going direct with other car rental companies as I never want my family put through this experience again! "

" 2 hour 30 minutes wait at 8pm in an Palma airport with no air conditioning we left the airport by midnight, Goldcar do not have the staff at Palma airport to facilitate the bookings. Only half the desks had booking agents "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CHRIS - 07 July 2025

" Whole experience and car (Volvo XC40) was excellent and apart from the previous driver turning on the child locks for the rear doors - which took a while to find and turn off in an unfamiliar car - went as smoothly as could be expected; with minimal waiting both when collecting and dropping off. "

" Car was in excellent condition, only 600km on the clock, so we were second or third users. Biggest problem was finding it, as signage to the Hertz area at Palma wasn't the clearest. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BARRY - 07 July 2025

" A good company, if sometimes not price competitive with Zest. Perhaps you need to address supplier issues such as this one we experienced here. "

" Everything was fine, except the shuttle transfer from the airport. We went to where we have always gone to meet them (as the booking did not seem to show anywhere else) and after almost half an hour phoned their depot to get a message that they were not taking calls! So I phoned you (Auto Europe) and you kindly agreed to phone them but got the same message. You suggested taking a taxi to their depot, which you would cover the cost of but the queues were huge. Eventually I got through to them on a different number to get automated instructions to a different meeting point and well over an hour later we finally got there very hot and troubled. This was very poor and disappointing unfortunately. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 04 July 2025

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 02 July 2025

" As Spains major hire car company they need to up their game regarding customer service!! "

" Had to wait 90 + minutes to check in then when finally collected the vehicle it was a manual when the booking doc specifically said automatic. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by DOUGLAS - 01 July 2025

" I booked two cars for this week having used Auto Europe probably 10 times before never a problem. One for myself and one for my son UK5859985, the default pick up time was set at 10am on his hire in line with mine but he hadn't booked his flight at this stage, later as requested he entered his flight details FR 6565 and arrival times 15.45 but this was not pulled through to Gold Car whay ask if not passing it on?? They cancelled his booking as he was 20mins after cut off which he could never have made given hi flight arrival time whats the point on insisting on this information if not fed through to the car hire company?? He called Auto Europe at the desk but no help I have also contacted Auto Europe no help he had to hire another car at a cost of £340 Euro and we have been offered no refund on the cancelled car £153.70 When I spoke to a agent on the phone no interest in helping so fine you have just lost a decade long customer great customer service guys :) "

" No flexibilty in removing additional driver at desk "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STANLEY - 01 July 2025

" See above "

" Whilst pick up location was stated to be Palma airport, we eventually found out that it was a 2km bus ride away on a shuttle bus. Boarding the bus was chaotic and we had a long queue when we eventually got there. On our return we were told that the passenger door trim had ben damaged by a thief attempting to steal the car and we were charged 360 euros. Centauro failed to give me a damage report and I cannot claim a refund from my insurance company without one. I have contacted Centauro twice to request this Check in Report and both times they promise to reply within 14 days. It is now 30 days and nothing has been received. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CONRAD - 29 June 2025

" Your extra insurance is misleading as it is not the same as Goldcars full cover. It is only excess car hire cover with some add on's. "

" Pushy counter staff trying to upsell insurance. Said your excess hire insurance was not sufficient. Took so to and firing but she gave up in the end. Wasted time and queues were long. I'd already been misled by your app as regards insurance which was only car hire excess cover and not the full package insurance which I thought it was. I already had car hire excess insurance elsewhere on an annual policy and did not find out yours was the same until I got the paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JAMES - 27 June 2025

" Easy to find a good deal and to be able to change if a better one appears or plans change. "

" All went very smooth and easy "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MARC - 26 June 2025

" Plamena served me at Palma Airport for the pickup, she gave me all the information I requested and more. The guys at drop off were plentiful and helpful. A real treat and a delightful experience, many thanks. "

" I really can't fault this service and wouldn't hesitate to use auto europe again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KAREN - 24 June 2025

" Car was just what we needed. Clean and comfortable. Would use company again. "

" Helpful and friendly "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by SIMON - 24 June 2025

" Good website - easy to navigate and good choice of companies and cars to choose from. "

" Overall experience good except for pick up at airport. Over an hour and half to get to counter - short staffed "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 23 June 2025

" Queue for collection was far too long. "

" Pretty decent "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANNE - 23 June 2025

" I don't think Autoeurope should use gold car at all. If they continue to do so they should warn customers about their policy with regard to insurance: you must use theirs "

" Even though we had paid excess with Autoeurope the counter staff insisted we bought their insurance as well or we couldn't have the car The steering on the car was not great. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by FRANCES - 23 June 2025

" Used Auto europe in Italy with Sciliy by car very good. Majorca with Wiber dreadful. "

" Off site with a curtesy bus not signed. Pressure to buy extra ins'. Long wait for pick up and chaos for return. Would not recommend "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 22 June 2025

" All fine "

" Great customer experience "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 21 June 2025

" The Auto Europe site is the first place I go to for good value European car rental. "

" The Hertz operation at Palma is slick and professional "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 20 June 2025

" Use Auto Europe twice a year , wouldn't use anyone else "

" Old cars with plenty of marks which could easily catch you out on return . Counter staff very pushy for expensive upgrades , obviously set a target "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 18 June 2025

" Overall, there were no major issues. However, on the paperwork, it was not made clear where Wiber were located and that I needed to get a shuttle bus to the location. "

" The whole Wiber experience was very positive. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SADE - 17 June 2025

" I was charged twice for the added insurance for the car. Once from auto Europe online and then I had to pay once I got to the Goldcar counter. They stated that I had to either pay for insurance or pay the £2300 deposit in case. I feel as though I paid way more for the car than what was originally advertised. Unlikely to book through autoeurope again and would just go directly to the car company to ensure that I did not overpay anything as it was not advertised correctly. "

" Queuing to pick up the car took almost 2 hours by the time we got the car. They did not have the key to the original car we were given and then were given another car. There was no walk through regarding the condition of the car before or after, we had to take pictures of the car to ensure that everything was fully recorded and that if there were any accusations then we could contest them with video and picture images. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DAVID - 16 June 2025

" Not good "

" RIP off prices for minor scratches "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by FEDERICA - 15 June 2025

" The worst ever I don't pay to be treated like rubbish. "

" We were led to believe the office was closing at midnight so we run to make sure to be on time. Once there we queued for more than 1 hour, no discount on the hire which started a day later and Jaimie at the counter was rude. He wouldn't accept my credit card because didn't show my full name but was happy to use it if I took the extra insurance which was nearly €300. My friend's cc was accepted at the next counter... I found another credit card and slapped it back at me because he didn't like the way I presented it. NEVER EVER AGAIN. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 10 June 2025

" As above "

" I was very satisfied with all aspects of my experience with Centauro and generally always use them assuming price and availability are right "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MATTHEW - 09 June 2025

" By proxy - I would avoid using a service that partnered with Goldcar "

" I would actively avoid using Goldcar in the future and by proxy would be more likely to book with an alternative provider directly rather than booking through a broker such as yourself. The collection experience was outrageously poor, took 90 minutes and staff were extremely pushy on additional insurance options which I eventually declined. Drop off was manic and understaffed. I would never hire a car from goldcar again. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BENJAMIN - 08 June 2025

" The online booking process was fine and what I would expect. Not sure based on the experience with the car rental company that I'd use auto Europe again "

" We waited for 2 hours for the rental which was completely unacceptable. The service at the desk was appalling and the car provided not similar to what was booked. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PALMA DE MALLORCA, ES - Reviewed by PAUL - 05 June 2025

" To long to wait for the car, over 2 hours "

" Over 2 hours to pick the car up "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by RAY - 01 June 2025

" Goldcar say that Auto Europe sell the wrong insurance and as a result the total price doubles when collecting the vehicle. One or both are clearly profiteering and in my opinion dishonest. "

" I had an 80 minute wait to be seen at the reception counter, where I was then charged an extra £214 insurance as they claimed that the policy sold me by Auto Europe wasn't good enough "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 01 June 2025

" A pleasure to rent of ok mobility "

" Reviews of ok mobility were mixed. My experience was very good. Helpful staff members . Great costs for the car I rented. Easy pick up and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JAMES - 31 May 2025

" The experience was good, but I would like more information regarding pick-up points and age excess charges. "

" Because of my age, 82, I was subject to what I consider an excessive surcharge of 300E, which made my overall cost very expensive. I was not made aware of this. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NICULAI - 27 May 2025

" you didn't solve my problem. I couldn't use the car at all, you didn't invest anything, you should return my money. you told me that I had to contact you within 48 hours, but I called on the first day and stayed on the line for a long time without anyone answering me. Shame "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 23 May 2025

" Overall a very good experience. Excellent car provided in very clean condition. Would certainly use again. "

" A quick pickup although inevitably some minutes of "hard sell" regarding extra insurance, upgrades etc etc despite having taken out extra insurance cover when booking car via Auto Europe. Returning car however was a very speedy and friendly process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JEANNETTE - 23 May 2025

" Think you should emphasise more that this was a shuttle pick up and drop off as I missed that entirely when booking. "

" Although had taken CDW in UK was still co-erced on pucking up car into paying 168 euros additional, or block off 1800 euros on my credit card! Was very intimidating. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by MARK - 20 May 2025

" I did not book with Wiber. I booked with AutoEurope. I specifically selected a car that could be picked up in the terminal. Instead, you sold my booking to an off-aiport supplier. Hang you head in shame. My wife has to use a wheelchair and you consequently made this experience thoroughly unpleasant. "

" I did not book with Wiber. I booked with AutoEurope. I specifically selected a car that could be picked up in the terminal. Instead, you sold my booking to an off-aiport supplier. Hang you head in shame. My wife has to use a wheelchair and you consequently made this experience thoroughly unpleasant. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by SANDER - 20 May 2025

" Auto Europe was transparent and handled everything correctly. However, it's a pity they don't seem to have priority arrangements with ClickRent--unlike Booking.com, whose customers were given PRIO tickets to skip the queue. Watching others jump the line while you wait for hours is incredibly frustrating. Maybe something for Auto Europe to consider for future partnerships. "

" Three hours in line just to pick up the car. I then had to prove that existing scratches were already there, despite the car being covered in them. It honestly felt like they were hoping I wouldn't have photo evidence. I paid for a nice Mini, but instead got handed an old BMW 2-Series. I know it says "or simular car", but still, not exactly what I signed up for. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 20 May 2025

" Easy pick up but slightly wary of drop off as no physical inspection when handing over keys "

" Directions from airport terminal to the pick up point need to be changed as walking from arrivals is much easier than described "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NORMAN - 18 May 2025

" Brilliant!! "

" Best car I've ever hired. Nearly new, spotlessly clean and the collection and handover were relatively simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 16 May 2025

" Very happy with auto europe and the car - just the collection process needs to be improved. However we will probably use click rent again as the price was very reasonable. "

" Everything worked really well apart from the pick up. The car was definitely an upgrade and NEW, really enjoyed driving it and the return was very smooth. HOWEVER. The information provided about shuttle location was incorrect and it took about 20 minutes to find somebody to tell us wher the meeting point was. Having got the shuttle and transferred to the pickup point we found only 2 people booking us in and the 2 people in front were being very difficult and took nearly 20 minutes to sort themselves out. The ticket system went wrong and several Germans just pushed in to get served in front of us. Eventually we got sorted, it took us only 5 minutes. Not sure why others took so long. We spent over 50 minutes waiting to get served in the office, with at least 6 desks and only 2 operating and a queue of 8 when we left the only bad experience. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 15 May 2025

" Palma has been updated but not every idea is satisfactory "

" Not impressed by 2nd floor collection and return limited lifts and suitcases on elevators not safe but no option. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by LOUISE - 14 May 2025

" Hi Autoeurope, I wanted to provide some feedback regarding Wiber car rental company. We selected the a car, via your website, through Wiber as it stated on your website that the rental desk was "at airport" rather than "shuttle service" that others are recorded. Upon arrival at the airport we struggled to find Wiber desk for 30minutes, having not received any instructions as to how to find the shuttle service that was required. Following an internet search we found the shuttle service, waiting 20minutes for the shuttle and the 10minute bus journey we arrived after 11pm and was told we had to pay a €40 out of hours fee. So not only were we a lot later leaving the airport than we planned we were charged for this. Having only gone away for the weekend this was far from what we planned. Can you please make sure your website is updated with the shuttle service requirements, clear details of how to find the shuttle and provide a €40 refund for the charge which was as a consequence of Autoeurope's misinformation. image0.jpeg Kind Regards Louise "

" Hi Autoeurope, I wanted to provide some feedback regarding Wiber car rental company. We selected the a car, via your website, through Wiber as it stated on your website that the rental desk was "at airport" rather than "shuttle service" that others are recorded. Upon arrival at the airport we struggled to find Wiber desk for 30minutes, having not received any instructions as to how to find the shuttle service that was required. Following an internet search we found the shuttle service, waiting 20minutes for the shuttle and the 10minute bus journey we arrived after 11pm and was told we had to pay a €40 out of hours fee. So not only were we a lot later leaving the airport than we planned we were charged for this. Having only gone away for the weekend this was far from what we planned. Can you please make sure your website is updated with the shuttle service requirements, clear details of how to find the shuttle and provide a €40 refund for the charge which was as a consequence of Autoeurope's misinformation. Kind Regards Louise "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by SHONA - 14 May 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DEEPAK - 07 May 2025

" Easy booking with AutoEurope and reasonably priced. "

" Pick up from terminal was a little slow. Car was not very clean, with lots of small damages. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by ANNE - 06 May 2025

" All good "

" Convenient minibus to pickup site just outside the airport near the taxis. On return drop off at departures. Actually more convenient than airport pick up and drop off which is in the multi story car park. Helpful staff, petrol station next door to drop off location. Only issue was wait time in the office for pick up, but I've experienced worse with other companies. Will use Centauro again at Palma airport. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by MURALIDHAR - 04 May 2025

" I can only recommend Auto Europe if they ensure that OK mobility never does the same to anyone else and ensures that I'm not not unfairly charged €700 "

" I picked up the car in a dark spot late in the evening. I couldn't have taken pictures of any pre-existing damages. OK mobility made no effort to show me the condition of the car or show pictures. They just handed me the keys. Upon return, a grumpy man accused me of a minute dent in the door and damage to two tyres!!!! I am a careful driver. I know that I didn't have any reason to cause any damage what so ever. I said so and the guy seemed to accept my verbal explanation and took the keys and allowed me to leave. Later, I received a email explaining that they want me to pay €700 for something I wasn't responsible for. They have not sent me before and after pictures to prove the accusation. It's left such a bad taste in my mouth. Highly unprofessional people. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 04 May 2025

" Overall very good especially the pre registration but read my comments on drop off "

" Seemed to be understaffed at drop off. Lady told me to put keys in the box as she had to pick up a car and would be 20 mins. That is fine but as a customer one always wants that inspection and sign off that the car is fine and no additional costs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by FRANK - 01 May 2025

" great price, took additional claims cover, not sure how effective it may have been if needed as Goldcar rep was very dismissive of it "

" focus on upselling insurance, check out of car, staff not interested in brings additional damage to their attention but same staff member at check in went to extra lengths to heck the damage they did not wish to acknowledge on check out "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by DR RAJ - 30 April 2025

" As above "

" Car no problem Local insurance excessive amount for a week £2040 per year Local insurance policy needed to overcome charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by LARA HAYLEY - 25 April 2025

" It was great until I returned the car "

" Was charged for a tiny scratch on the black bumper of the car which which you could not even notice. I also got charged a full day fee for returning the car 90' late. Given I had the car for 2 weeks I find this a bit unnecessary "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JULIAN - 20 April 2025

" Provides a good comparison "

" Wait to collect the car was poor the other car rental companies were turning people around at a much faster pace we queued for 30 mins. However once served the lady who checked us in was very efficient. Only issue with the car was that the water jets for the windscreen washers didn't work. Drop off was super efficient and easy. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 20 April 2025

" Excellent experience. One negative, directions provided from airport terminal to shuttle bus pick up were incorrect. "

" Excellent service, faultless pick up and collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by OLGA - 20 April 2025

" Recommend "

" Recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MARTIN - 18 April 2025

" As our return flight was scheduled for 0715 hrs we agreed to return the car to the Wiber depot at 0500 hrs. When we arrived the depot was locked and unstaffed. There was nowhere to leave the key so we drove to the Wiber shuttle car park at the airport 3.5 kilometers away, only to find it was also locked, leaving us with no choice but to leave the car immediately adjacent to the shuttle barriers with plenty of room for other vehicles to pass. We then left the car key with an employee of Sixt car rental, who kindly agreed to pass it to a Wiber shuttle driver when they started work at 0700 hrs. We managed to board our return flight on time, but arrived home only to find 4 separate emails from Wiber, two of which imposed fines of 20 and 100Euros for late return and abandoning the car. I immediately emailed Wiber explaining our dilemma and asked for a refund of our totally unjustified fine. At no time were we able to speak to a rep from Wiber in spite of repeated phone calls. We have still to receive a response to our email and phone calls. I have also posted a critical review on Trust Pilot without response, and have initiated a Section 75 request via my bank Nationwide for the recovery of my fines totalling £106 equivalent in sterling. I would welcome some feedback on this shoddy treatment. "

" Very poor customer care and lack of communication by Wiber car hire. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by PANAGIOTIS - 18 April 2025

" The emails did not include any information as to how to locate the K10 Mobility Agent. We asked the staff at the airport. "

" The emails did not include any information as to how to locate the K10 Mobility Agent. We asked the staff at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DANIEL - 16 April 2025

" The company was advertised as 'at the airport', but we had to get a shuttle bus. That not what I paid for and meant my very young child had to get on a bus with no car seat. "

" The company was advertised as 'at the airport', but we had to get a shuttle bus. That not what I paid for and meant my very young child had to get on a bus with no car seat. Also, I got charged over 100 euros for one car seat which was almost as much as the car for the week. It always states that you pay in local currency? What does that mean ? Cash? As I paid using a credit card. This could have been done before travel so I knew what I would be paying for instead of being forced to pay it at the counter. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 15 April 2025

" Autoeurope is generally very good but you have to read carefully the actual car hire company's conditions. "

" There was an £1100 excess to pay if there was any damage to the car, despite being advertised as 'full' insurance. I had to pay another £35 a day to cover that which I wasn't expecting as I know from experience that car hire companies will generally find any reason to try and bill you for something . Full insurance should mean full insurance. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by AMANDA - 15 April 2025

" A good price but very inconsistent. "

" I paid for extra insurance cover with auto europe but Wiber knew nothing of this and tried to make me pay for extra insurance cover, they also said the fees on my voucher were wrong. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NEIL - 15 April 2025

" Generally very good experience. Only point to make was the make/model of car provided. I appreciate that the booking says the selected model or similar. We specifically selected Mini Cooper based on the size of the car, for ease of driving in the location. We were not provided with this model but instead given a higher class car, and thus bigger. Why overall not a major issue but we specifically selected the model size for a reason and feel that this should be honoured more. "

" Generally very good experience. Only point to make was the make/model of car provided. I appreciate that the booking says the selected model or similar. We specifically selected Mini Cooper based on the size of the car, for ease of driving in the location. We were not provided with this model but instead given a higher class car, and thus bigger. Why overall not a major issue but we specifically selected the model size for a reason and feel that this should be honoured more. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 14 April 2025

" Pick up and drop off all fine. Vehicle good but refuel cost on a full vehicle was a concern. "

" Despite filling car up at garage around the corner I was charged for refuelling Have sent a mail and no response. Spoilt the otherwise excellent experience "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MATT - 14 April 2025

" See above "

" No issues with auto Europe. 2 issues I have, 1 the pick up off airport took a very very long time. We were also highly pressured into buying their insurance despite me telling them I had taken out additional insurance with yourselves. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 12 April 2025

" Excellent "

" Excellent and a new car provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETER - 10 April 2025

" Everything was fine until the isues mentioned above. Any help from Auto Europe would greatly affect how likely I am to recomend you "

" A deposit was taken at the airport of £268.78, I advised the agent that I did not need any additional insurance as I already have an annual policy to cover all rental cars. I have had a payment refunded to my card, but it is only £144.17. I returned the car full of petrol and there was no damage. I have emailed GoldCar and they said they would respond within 14 days. I have had a resopnse in Spanish which I think says they are busy and I need to wait. They still have my money "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 08 April 2025

" Very smooth booking process, never had any problem booking and when help needed with a hire company or alteration to a booking etc Auto Europe were very responsive "

" Although Hertz office at Palma airport and few customers around on a Monday in March it took a long time to be served The vehicle was clean and in good condition Upon my return there was no one to hand the car over to and get it checked and signed off. Eventually I found a Hertz delivery driver? who told me to just put the key in the drop box and leave with no sign off which I was uncomfortable with. I have since received an unknown, undocumented charge to my account from Hertz with no details which I am now having to resolve in a claim through Auto Europe. An unsatisfactory end to my holiday "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by TERRY - 08 April 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NEIL - 07 April 2025

" Despite explaining very explicitly that I did not require additional insurance and that I wished to use the option of preauthorisation, I was charged for Goldcars Relax, at Palma de Mallorca Airport, being initially told that the 200 Euros added to the fuel deposit was a new and compulsory deposit. When I asked them to remove their insurance they claimed that my credit card did not have sufficient funds for preauthorisation. This was not true as £7500 was available. I was clearly dishonesty charged for a product I did not wish and did not require. Neither Goldcar nor Autoeurope have been of assistance when I complained by email. I hire cars in Europe several times a year but will never use Goldcar or Autoeurope again. Feel free to publish this review. "

" Despite explaining very explicitly that I did not require additional insurance and that I wished to use the option of preauthorisation, I was charged for Goldcars Relax, at Palma de Mallorca Airport, being initially told that the 200 Euros added to the fuel deposit was a new and compulsory deposit. When I asked them to remove their insurance they claimed that my credit card did not have sufficient funds for preauthorisation. This was not true as £7500 was available. I was clearly dishonesty charged for a product I did not wish and did not require. Neither Goldcar nor Autoeurope have been of assistance when I complained by email. I hire cars in Europe several times a year but will never use Goldcar or Autoeurope again. Feel free to publish this review. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by GIULIANA - 07 April 2025

" Will not use Hertz again at Palma Airport. "

" Waited over an hour to get the keys for our vehicle, despite asking if there was help due to the fact we were travelling with a person who needed special assistance. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by JOHN - 06 April 2025

" all ok - staff friendly - although it did take us some time to find the pick up point at Parma airport - instructions were very poor "

" Car was damaged but recordes showed all faults so no issues for me "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by ANDREW - 06 April 2025

" Ok mobility gave us the wrong car As a result our holiday experience was spoilt "

" Was given a suv(not an attorney as requested) Too big for our holiday requirements Also no one offered to explain car controls Wasted time from our holiday trying to find them Booklet in Spanish Dashboard controls in german "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by EUAN - 05 April 2025

" Easy rental "

" Efficient counter staff, finding the pickup point wasn't too easy due to construction at the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MARGARET - 04 April 2025

" Only trouble was the pick up vans were very high for passenger access "

" Convenient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 04 April 2025

" Always get the cheapest/best deals. Never use any other company "

" Free upgrade to a performance SUV which was almost new. Excellent for the price paid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANDREW - 02 April 2025

" All stated above. I'll await for your response before sharing this with my business network and social network. "

" Firstly the assistant at collection was very pushy in trying to sell us the extra insurance. We were not taken to the car and when we eventually found it there was a lot of damage all around the vehicle which was then down to us to photograph as proof that it was previously there. Upon returning the vehicle the lady pointed out damage, a big dent at the top of the door rim that she said was not on her records. Luckily we had seen this and taken a photo but it could have easily been missed. So overall very poor service and we were left with the feeling of trying to be scammed for damage that was already there. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 01 April 2025

" But watch out for extra charges "

" Added extra charges. Not impressed "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by RHYS - 31 March 2025

" Have lodged formal complaint about misleading booking "

" Abandoned pickup as when booking specified on airport not shuttle pick up. When arrived, discovered it was a shuttle with queue waiting outside in open air. Abandoned after 2 shuttle buses left full. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by LINDY - 28 March 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by IAN - 26 March 2025

" Booking was easy and good communication and explanation of the arrival/drop off process and documentation, very happy overall. "

" We were concerned about the negative reviews post booking but overall it was better than we expected. It was a bit confusing selecting a vehicle via the automated system at Palma airport and we did have difficulty locating our car in the car park it also had damage and was not cleaned (which we reported)but we were happy with our selection in the end. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 14 March 2025

" Insurance complicated, bought online and at desk. Staff at desk abrupt and inefficient. Directions to car poor and signage in car park not adequate. Return directions poor. Car was fine everything else terrible "

" Insurance complicated, bought online and at desk. Staff at desk abrupt and inefficient. Directions to car poor and signage in car park not adequate. Return directions poor. Car was fine everything else terrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KIERAN - 13 March 2025

" We had no issues with the booking of the car that went well, but see our comments above. "

" Not happy, when we went to collect our car, the counter staff said we should take out additional insurance to cover the 3k access. We pointed out that we had been covered with autoeurope. Gold car said it was up to us, but in their experience, you would not pay out, and we would be 3k out of pocket if we had an accident, so we took the additional insurance. We said are you sure about this, and they said we would not get our money from you. We felt like we were being pressured into buying the insurance by making out you were untrustworthy. They said never book with a broker go direct to gold car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by CARON - 11 March 2025

" See above. "

" Quick efficient service on collection as well as drop off. Car was very good to drive and suited our needs very well. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by TIM - 06 March 2025

" I always use Auto Europe, and I recommend your company to my friends (who also are now confirmed Auto Europe users). I have never had a bad experience with Auto Europe. "

" The original car offered at pickup was 2 years old, and had considerable bodywork scuffs and damage. I returned to the hertz desk and pointed out the damage on my phone, and declined the car (which was not the Ford Focus ordered). The customer service lady then offered me a brand new (10 miles total mileage to date Ford Focus) which I accepted. Thereafter everything was okay, the car was good, and the customer service was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 05 March 2025

" Typical car rental insurance scam "

" I thought I'd bought full insurance from you but goldcar said I hadn't had to pay over 200 euros for a zero excess policy "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by JOHN - 02 March 2025

" I like the reassurance of a 24/7 helpline via auto Europe if I had any problems Good website allowing me to hire with insurance included and good prices "

" Website wasn't clear that Key n go key collection was adjacent to Goldcar desk so little bit of hassle to find. After that easy to collect keys and car with no upselling or extras added. I took pictures of any damaged areas on the car but at return these were all detailed by GoldCar. As the key n go package enclosed full insurance I wasn't too concerned and the staff confirmed no new damage. So overall a positive result and no queuing at hire desk a great bonus for me "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 27 February 2025

" Desk staff tried to make me sign for insurance I already had. No service to show where the vehicle was. Extraordinary behaviour when dropping the car off. "

" Car wasn't clean. Dropped the car off and they tried to accuse me of damage to the car I didn't do. The inspector walked up to the vehicle and went straight to a very slight scuff under the passenger front bumper which you'd have had to lie on your back to see. He already knew the scuff was there!!! I complained to the office and as he walked away he started laughing. Appalling behaviour!!! I asked to see a pic of the car before The damage was done but they had no evidence. It was basically an old scuff mark that they try and rip people off with "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by QUENTIN - 20 February 2025

" see above K10 is an inappropriate sub-contractor "

" Car pick up is not as described. Nowhere near the airport.. in fact 5 miles away and poorly marked to the shuttle bus. My wife has a bad hip and this was why i chose an outlet that advertised " airport pick up". "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 19 February 2025

" Will hold on comment until resolution of insurance claim. "

" On arrival, had to wait an hour for car to be ready for collection. We had to wait twenty plus minutes in back of airport for bus transfer and then 15 minute plus drive to car centre, outside Palma. Car ok but very scruffy with lots of scratches, scuffs etc. However, car was fine for the two weeks. Returning car meant a thirty plus minute wait before car could be processed. Joined a queue of people waiting for service. This is not the sort of service We are used to at Mallorca. I had booked the car, believing it was advertised as being 'on the airport' which it wasn't. Th3 drive from the centre to the airport on the final day was with a driver who clearly was not happy in their work. Am now involved in negotiations over minor damage to a damaged car to get insurance cover for a £300+ bill for a minor scratch. Would I recommend them? That's a definite 'NO'. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by JAY - 19 February 2025

" See above "

" No issue with K10 but you lead me to believe they were based on the airport when they're not! So due to you guys, I won't use either again. It's dishonest "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PHILLIP - 18 February 2025

" Always helpful staff, pick.up easy and drop off was fine. Have already booked my car for Faro with Goldcar. "

" Pick up office now back in the terminal. 20 mins walking to the car park, where the office was in December, was a waste of time. A sign in the airport would be helpful. Apart from that a great experience super Kia Sportage hybrid and no issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 23 January 2025

" smooth process and very competitive, yet be wary as not all input details carried forward to end quote e.g. car collection requested at Airport "

" site off-Airport so allocate time for transfer, particularly on return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETER - 16 January 2025

" A simple and pleasent experience "

" Super friendly counter staff at both pick up and drop off. Car had a few scrapes and dents but no issues. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by KATHERINE - 09 January 2025

" Good "

" Price was great, car was great but the pick up was so slow, huge queue as each person took absolutely ages, given most are prebooked why did is take so long? "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GYTIS - 06 January 2025

" Border line criminals "

" Worst experience I ever had "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by SONG WEI - 03 January 2025

" Easy and very competitive in price "

" Upon collecting the car, the direction to the shuttle bus was practically nonexistent. When we finally got to collection point after taking their shuttle, the counter staff was not friendly and changes his attitude as soon as I told him we have got our own excess cover arranged. Made us feel unwelcome. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KENNETH - 31 December 2024

" As ever my Auto Europe booking (and rebooking at reduced price) experience was excellent. "

" Shuttle location - opposite arrivals and behind a building - was not easy to find. Queue was fairly long but well managed. Staff were polite and friendly. No pressure over insurance - I have my own excess cover. Outdoor pick up so easy to photograph (in daylight) before departure. Car was mechanically fine, though it had much more damage than documented, though - as advised by staff - I photographed the car extensively. Return was also fine once I fuelled up at the nearby Repsol and found the depot entrance. Return processing was a little slow. A particular "ding" on the bottom of the driver's door was "highlighted" for review. Of course my photographs confirmed that the damage was there before I had been given the car so all was fine. Staff called us a taxi (apparently cheaper than picking it up at Arrivals) to take us into Palma where we stayed for a few more days. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ANDREW - 20 December 2024

" Always recommend to others. "

" Good experience, friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JOHN - 17 December 2024

" Won't use Wilber again, but I'm always happy with AutoEurope. "

" The first car had to be returned as the engine warning light was on. The car was replaced with a similar vehicle that was badly damaged. On return the car was inspected and I was told I had scratched the corner of the rear bumper and I was charged €234.55 which I was unaware of. Unfortunately the rental company were very unpleasant and I will not use them again. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 03 December 2024

" Auto Europe always find the best deals. Will continue to use them wherever possible "

" Not enough counter staff so pick up drop off took longer than I would like. Staff not friendly or bothered to acknowledge customers waiting "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by ALEXANDR - 26 November 2024

" Overall good experience. Counter is not in the airport and shuttle bus not so easy to find. Please follow the instructions provided to find the shuttle, but here is a simple guide - as you come out towards car rentals, pass two zebras and in front of the building with car rentals turn left, go almost to the end where it will be a narrow path to the right towards the building, go through the opening and then there is a red door (when open, you can't see it's red) to the outside, where the shuttle is. Not that straight forward. At the counter is fast. Cars are good - ours had some damages, but they were registered. Drop off was easy and fast and shuttle bus was waiting for us. In overall good experience and will book again. "

" Overall good experience, but I think you need to include separate instructions possibly with a simple map of how to find the shuttle bus. A few people on the bus were complaining about how difficult is to find it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by DEREK - 17 November 2024

" Seamless renting of car. "

" Efficient organization. Very good car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MILAN - 12 November 2024

" Booking was easy! "

" Great car but unexpected charges once I returned it, company claiming there was damage but unable to provide evidence. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by DERRICK - 11 November 2024

" Dropped off car keys in a box as instructed only to receive an email later saying the car has been in an accident?? I am NOT AWARE OF ANY ACCIDENT OR DAMAGE . I have had to submit an accident claim form ?? "

" Usual Goldcar ripping clients over fictional car damage. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by MARGARET - 10 November 2024

" Good with autoeurope ank Ok mobility. Way better than Record go chancers. "

" Way better than Record who charged us for damage that was photographed at pick up. Record ignored evidence and challenge. Thankfully our credit company successfully sorted it. OK a much better experience and reviewed the car with you upon return. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by ASHOK - 10 November 2024

" Booked in advance and checked to ensure that all insurance etc costs had been covered as part of the online booking. When I arrived at the Goldcar desk in Mallorca to pickup the car was told the payment to Auto Europe was only a partial payment and I had to pay an additional amount that was more than what I had already paid online effectively doubling the cost of the booking. I was categorically told that I could not have the vehicle without this additional payment and not to use agents in the future but to go direct to "Peter" who was dealing with my booking at the desk. It appears subsequently that this additional amount was partly ( or fully ) for fully comprehensive insurance which I did not want. The way it was explained, however, was completely misleading and dishonest. I argued with Peter at the desk but he would not release the car without this additional payment. A very poor experience with both Autocar with who I put in a complaint over the phone and who never came back to me despite waiting 10 days. The representative , Eloise, was curt and totally unsympathetic. Seems like she couldnt be bothered. Very disappointing experience and totally dishonest. I will never be using either Goldcar or Auto Europe again. Lesson learnt. "

" Very disappointing experience from both Auto Europe and Goldcar. Booked in advance and checked to ensure that all insurance etc costs had been covered as part of the online booking. When I arrived at the Goldcar desk in Mallorca to pickup the car was told the payment to Auto Europe was only a partial payment and I had to pay an additional amount that was more than what I had already paid online effectively doubling the cost of the booking. I was categorically told that I could not have the vehicle without this additional payment and not to use agents in the future but to go direct to "Peter" who was dealing with my booking at the desk. It appears subsequently that this additional amount was partly ( or fully ) for fully comprehensive insurance which I did not want. The way it was explained, however, was completely misleading and dishonest. I argued with Peter at the desk but he would not release the car without this additional payment. A very poor experience with both Autocar with who I put in a complaint over the phone and who never came back to me despite waiting 10 days. The representative , Eloise, was curt and totally unsympathetic. Seems like she couldnt be bothered. Very disappointing experience and totally dishonest. I will never be using either Goldcar or Auto Europe again. Lesson learnt. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 07 November 2024

" Collecting and returning the vehicle was very well organised Staff were friendly "

" Good service provided by ClickRent However autoeurope web site empties they are based at the airport however its a shuttle bus to their premises "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BENJAMIN - 06 November 2024

" Very quick, good price, easy to use "

" very efficient, easy to pick up and drop off car, Only feedback would be that it could be easier to find their transport Van in the instructions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ALISTAIR - 04 November 2024

" Very helpful staff and made whole process easy "

" Very helpful staff and very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by BEN - 03 November 2024

" Great Car.... Completely rubbish admin and customer service "

" Lady in check in was very pushy about us having to pay extra insurance, when we had already paid for it through initial booking. It took the best part of 10 minutes before she accepted this... Drop off address was completely incorrect on paperwork. Saying we should by leaving car in an industrial estate a mile away from airport. This needs to be changed NOW, as we nearly missed our flight home because of this :-( "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 01 November 2024

" You should not put business with OK Mobility. That is your mistake. "

" OK Mobility have charged my credit car for damage which either does not exist or was certainly not done while in my care. In my opinion they are scammers. Never ever go near them. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by MARCUS - 30 October 2024

" All very smooth except the wait time. "

" Only negative is the wait time. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STUART - 29 October 2024

" See comments above "

" Sebastian was great. Explained everything in great detail and put us at ease. I have used Goldcar before and I will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MARTIN - 29 October 2024

" Please see above. "

" Not a good experience. Took a long time to be seen at the counter. There appeared to be others that came in after me that got seen earlier as they had a different type of ticket. Car was badly scratched down one side. Car was a Mondeo saloon and not a compact that I had asked for. Many roads in the old towns in Majorca are very narrow. Was not aware that I could not drop the car off before 8am without paying a Euro 55 fee. I did not see that in any of the booking information. If there it was well hidden. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by BRODIE - 29 October 2024

" Same as above "

" Upon arrival at goldcar to collect the vehicle i was shocked as i was informed that i had to pay an extra £346 to be insured on the car. After already paying for full insurance with you online prior this obviously made m e unhappy. the only other option was to provide a credit card and use that as my insurance to pay for any damage. This surprise charge of £346 that i had to pay changed my opinion of goldcar "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JOANNE - 29 October 2024

" Complaint pending "

" N/A "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by BRUCE - 29 October 2024

" AutoEurope are great, EE car not so much "

" Car was pretty dirty with lots of minor damage. Not in great condition inside or out. At Pickup Counter staff were curt. When I asked about an orange warning light on the dashboard, they were very dismissive as it was difficult to talk to them about it as they were already with other customers. Felt pressured to take full insurance for Approx EUR145, despite telling them I had my own separate insurance. Pressure tactic of telling me that a police report would be required or my own insurer would not pay out, which is not the case. Had to pay full EUR 2500 deposit due to not taking their insurance. At Return, I had to queue along with Customers picking up their cars to drop off, meaning it was super slow. Took me an hour to drop off and get transfer to airport (which is 5min by car) "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by KEVIN - 27 October 2024

" Very slow process at OK Mobility to collect car need more staff at busy periods. "

" Requested Renault Captur but was told don't have them . Had asked for a manual on booking none available so had to wait approx 1hour and half .Very poor signage at airport for drop off. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MARIA - 26 October 2024

" Great service with the girl on the desk inside the airport please see above comment "

" The girl who served us in the airport was amazing, did not have the car we had booked upgraded us to a too larger car so we went back and she sorted to a vehicle that was more comfortable with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by FIONA - 25 October 2024

" As above "

" There was a 2 hour wait in the queue for pick up which meant it was dark when I left. Despite having already paid for the additional excess insurance cover they tried to sell it to me again! they still tried to sell extras, etc. The car was clean and in good shape "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETER - 24 October 2024

" Click-Rent is not at Palma Airport. "

" Expected car to be at the airport, not a bus journey away. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KAREN - 24 October 2024

" The pick up by shuttle bus to and from the airport was very regular so we didn't have to wait too long, an excellent experience would definitely use them again. "

" They were all excellent the only issue was having to wait a while to get the car as they were so busy but they ticket system worked really well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 23 October 2024

" I am likely to recommend because staff were great but more attention to the cars being checked before release is required "

" The staff were great but we had to change our car 3 times during our rental. There were problems with being unable to lock the fisrt 2 cars and there was a constant annoying rattle from the 3rd car and warning signals about flat typres. No screen wash on the 3rd car. They should need lease defective cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PALMA DE MALLORCA, ES - Reviewed by BETTINA - 23 October 2024

" Ok mobility has good cars but does not give clear report at pick up detailing damages. "

" I had a problem at drop off. I was u to old I would be charged for one damage to the car, but when I received the invoice I was charged for 2 damages. I think they charge customers for the same scratches again and again. Unfortunately I did not have clear pictures of the exciisting damages. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANDREW - 23 October 2024

" Easy to use website, crystal clear instructions and a great price "

" The experience at the reception desk was difficult, OK Mobility were insisting on having their insurance to hire the car, even though I had a copy of the full insurance policy through Auto-Europe. If I hadn't stood my ground on the situation I would have had to pay an additional 280 euro's. The car had damage which I reported on the day of collection and this was logged, the door didn't close correctly and OK Mobility did offer to swap this out, but I would have had to return to the airport which I didn't. The staff were very polite from reception, office when I logged damage call and on my return. The car was of a high spec and the return process easy "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by SUSAN - 21 October 2024

" No further comments "

" System at Gold car desk very confusing re the need to obtain ticket first resulting in chaos "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ALAN - 21 October 2024

" first time user and was not sure about the shuttlebus service as assumed they were at the airport. but no need to worry they run a brilliant service evert 5 minutes all very convenient would highly recommend "

" fantastic service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JACQUELINE - 20 October 2024

" Overall good value for money but spoiled somewhat by the pick up service. "

" Very slow to pick up. Almost an hour to be seen at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by LAURENCE - 19 October 2024

" Good consolidator website offering good value "

" Smooth and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JAMES - 18 October 2024

" Overall...unhappy experience "

" The desk on arrival had a very long wait. He tried to sell insurance but when we said we had our own he quickly said there's a 40.00 late pick up charge which we had no choice but to pay...this wasn't mentioned anywhere at booking. He said the tank was full and to return it full. 10k down the road at 2am we discovered the tank was empty ..luckily we were close to our destination. We tried to call them all weekend and emailed 3 times but no email could be delivered as it just said 'queued' "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BORIS - 18 October 2024

" As always, easy to use and prompt service "

" Collection was lengthy and inefficient with staff pushing for more money for upgrades (quick scan of the parking lot revealed that they had NO lower categories of cars). My allocated car was too big, NOT cleaned, hybrid (not explained how to start the car) because the counter staff's only concern was to sell me extra insurance... Additionally, they seem to be deliberately wasting their time in order to get customers to pay extra 40 euro for a 'speedy check-in' Day-time robbery! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 17 October 2024

" Good selection of car hire companies supplied by Auto Europe; would use again. "

" Counter staff were having to deal with a busy Saturday afternoon at Palma de Majorca airport so perhaps understandable that service was not as fast as it might have been "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by VANESSA - 16 October 2024

" I have raised a dispute with Amex and auto Europe and await your comments "

" The car was returned and the agent checked it and all was fine. There were no incidents with the car but they have charged €469 to the credit card I left as a guarantee. I have received no email or explanation for these unlawful charges "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KRISTINA - 16 October 2024

" Your booking experience was great thanks. "

" When I picked up the vehicle they would not accept that I had already purchased additional insurance direct with you. They said that ANY damage to the car would cost me € 1400 ( no matter the extent of the damage). Basically I had no choice but to purchase additional insurance from them at an additional cost of €162. Absolutely infuriating. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PETER - 14 October 2024

" More staff needed on pick up desks- no excuses for nearly 3h wait as they must have known how many pick ups there would be that afternoon. "

" Unacceptable wait of nearly 3hours to pick up car "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CLIVE - 13 October 2024

" I did not know OK was the company I was hiring a car from. I was charged an extra £124 for insurance which I thought I had already paid Europe for. "

" Terrible extra charges for insurance that I had already paid europe for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JOHN - 13 October 2024

" i always use autoeurope but after my recent experiance probably not again "

" two bit outfit with no respect left two pensioners stranded five hours and sent a taxi which cost 55 euro for me to get back to my hotel having paid twice for roadside assistance they did not care "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by JAMES - 12 October 2024

" Good value and reasonable service. "

" All went well, overall very pleased "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by STEVE - 11 October 2024

" Everything good, apart from vehicle having no screen wash, which is a minor issue. "

" Excellent service again, would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CAROLYN - 11 October 2024

" I think a breach of my info Staff far too slow, there were about 80 people in front of us. Not managed well and I'm very disappointed! "

" 1) it wasn't clear I had to queue at K10MOBILTY. 2) we were waiting at least 40 mins until a man phoned me to say he's waiting for me with my car hire. 3) He obviously managed to intercept our emails as you are a third party. 4) I showed him your voucher and he told me it was only insurance and he'd never heard of anyone waiting at K10MOBILTY. 5) He made us feel so stupid and so I paid €165 for a pathetic FORD FOCUS! 6) unfortunately it has put me off using a third party as I hire cars all the time abroad and have NEVER been scammed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by IAN - 11 October 2024

" The auto Europe top up insurance was not recognised by Click Rent. "

" Surprised it was off site, I thought I selected in terminal. Car was well used (70k) and had perished wiper blades. Otherwise just about ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by IAN - 09 October 2024

" Very pleased in all respects! "

" Will use again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANDREA - 08 October 2024

" Ok mobility fue uno ZERO no pueden trabajar con personas asì... consejo cambiar de operador local "

" Aquí Cuando llegamos a recoger el coche que habíamos reservado desde Italia, nos encontramos con una fila de 57 personas delante de nosotros para el alquiler. Esto, teniendo una niña pequeña de dos años, fue especialmente complicado. No había nadie para ayudarnos, y la única respuesta que recibimos fue de una persona que, de forma muy grosera debido a la gran cantidad de gente, nos dijo que si queríamos avanzar más rápido, podíamos pagar 40 euros para el servicio FastTrack, o de lo contrario tendríamos que esperar. Obviamente, pagamos los 40 euros porque no queríamos esperar tanto con una niña. Incluso con el FastTrack, tuvimos que esperar 15 minutos más. Al final, nos dieron el coche, un SUV grande, y no recibimos ninguna oferta de compensación o descuento por el mal servicio o por la espera prolongada. Claramente, es una compañía que prioriza la cantidad sobre la calidad y el servicio al cliente. Al devolver el coche, fue aún peor. Dejamos el vehículo frente a las oficinas, como nos indicaron, pero nadie vino a atendernos. Después de esperar 15 minutos con otras personas en la misma situación, fui a la oficina donde había cuatro personas. Les expliqué que solo quería dejar las llaves, pero me dijeron que tenía que esperar junto al coche. Uno de los empleados, muy grosero y visiblemente molesto, me dijo que no era culpa suya que solo fueran tres personas trabajando, y empezó a gritarme sin razón. Lo que más me sorprendió fue que me gritó mientras yo tenía a mi niña en brazos. No entiendo cómo una persona que trabaja en atención al cliente puede tratar así a los clientes. Al final, otra persona más calmada vino a revisar el coche, y finalmente pudimos irnos, pero todo el proceso nos llevó más de media hora. En resumen, esta compañía no está capacitada para gestionar un gran número de clientes, ni tiene un servicio al cliente adecuado. Solo les importa hacer números, sin cuidar a las personas. Por eso, les doy una estrella. Deben aprender a gestionar el trabajo de cara al público. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CHRIS - 07 October 2024

" A great service from start to finish. Simple, straight forward and great value for money. Cheaper than the actual care hire company. "

" A great service from start to finish. Simple, straight forward and great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CHARLES - 06 October 2024

" Wonderful staff and good quality modern cars "

" Excellent cars, service and prices. I have used Goldcar for 7 years and always been pleased with the service and value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DHYLON - 05 October 2024

" AutoEurope's car hire and extra full damage and theft protection that we are advised to take out should also include cover for issues with the rental company i.e. late pick up fees due to flight delays. "

" No protection against late pick up fees due to flight delays has left a sour taste in my experience and caused a 33% in the cost of our car hire! "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 05 October 2024

" All good. "

" All aspects of this car hire session were well organised. When you get on the short minibus transfer at the airport your details are automatically sent through to the pick up office who are ready waiting with your details. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 03 October 2024

" Autoeurope always manage to find the cheapest deals even with the same provider. Highly recommended "