With its Roman ruins, ancient megaliths, stately palaces, honey-coloured stone villages and hilltop monasteries dotted across the island, Mallorca is the one Mediterranean destination that really has it all. Blessed with one of Europe's most stunning coastlines, it is a haven for sun worshippers and watersport enthusiasts due to an abundance of pristine sandy beaches. Located a 20-minute drive from Mallorca Airport, the island's capital, Palma, is an ancient port city bursting with history and tourist appeal. There you'll find the island's architectural showpiece, the imposing La Seu cathedral, notable for its stained-glass windows and lofty interior. After visiting Palma, take an exhilarating drive along the winding mountain road to Sa Calobra on Mallorca's spectacular north-west coast. And don't miss the nostalgic 17-mile train ride from Palma to Sóller, another of Mallorca's highlights in the Tramuntana mountains.
Established over sixty-five years ago, Auto Europe offers the best car hire deals and the widest choice of vehicles in Mallorca and elsewhere in the Balearics. As one of the world's leading car hire companies, we have more than 24,000 pick-up and drop-off locations available in over 180 different destinations. As a small island with excellent roads, exploring Mallorca with Auto Europe couldn't be any easier, whether you're planning a series of road-trips or an extended beach holiday with family or friends. Check out what our other customers had to say about their recent Auto Europe experience in the car hire reviews in Mallorca section below.
" I always use autoeurope "
" It was very speedy and effecient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall the best car rental and pickup we have ever experienced. And we loved the little Fiat 500 too! "
" Great experience all round except that we were unable to add a second driver when we originally made the booking online so had to queue at the desk on arrival to do this. The counter staff were, however, very efficient, polite and friendly. Being able to add the second driver at time of booking would have made the service perfect. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was really easy to book, pick up and drop off "
" I found Thrifty very organised and quick to pick up and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very reliable and courteous "
" Excellent service as. normal already booked for the next trip "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value for money and efficient system. "
" Pick up from airport to the Leasys car depot was not explained properly. No signs or information about where to wait for the shuttle. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Europcar are very easy to deal with. "
" I feel very confident that Europcar will take a professional approach. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went as expected "
" Good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We only use Auto Europe for car hire, always a fantastic service. Enough said! "
" good service end to end, friendly staff, car was in good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The whole experience went well "
" My experience for this rentaol was very good. Pick up was very rpofessional. I was offered an upgrade of an automatic VW T Roc without pressure that I accepted and a greatly reduced price. Drop off was just as professional and very quick and smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Usually always book a hire car through Auto Europe as they tend to find the best deals. "
" There were more bodywork defects on the car than there was listed so had to highlight these with a member of staff. Very straightforward & he actually picked up few more I hadn't. Also, there was no screen wash in the reservoir. It didn't matter too much as it rained a lot on our holiday! Staff were very helpful & friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" satisfied "
" just okay "
Overall Value: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Overall Hertz were superb "
" The person at collection was the best I'd ever experienced and I rent a lot of cars... he was polite accommodating and didn't try to hard sell upgrades of insurance (which I loathe). We were given a car initially which wasn't suitable for three people in the back (which is why we had booked this category), but he soon found us a VW Caddy which was perfect. The lady who dealt with our return was equally efficient and excellent. I would definitely choose hertz again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy book lots of options, I will use you again "
" Everything was so easy, turn up at the airport went to key and go collect it my car with in 1 minute also have given a choice of car. Fantastic service, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick & efficient thanks. "
" Dissapointed that, apparently because we were held up in bag collection, there was only one vehicle in our category left to choose from which was a pretty battered Skoda!!! "
Overall Value: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Quick and effective service - have used it for yrs. "
" Excellent. Quick, efficient, great staff, lovely car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good value compared to other companies "
" Difficult to locate car in massive car park otherwise excellent "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Yr website was a better price than Hertz direct. Well done "
" A bit of a queue to collect, otherwise good "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Pick up and drop off was quick and efficient, car in good condition, full tank ready to use. Return with full tank, sign off completed within five minutes. "
" Pick up and drop off was quick and efficient, car in good condition, full tank ready to use. Return with full tank, sign off completed within five minutes. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick & easy administration but it was very hard to find the pick up point at the Airport! No signposts at all! "
" We got a great car (Peugeot 3008) from Leasys "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reliable and long established company with full cancellation which was useful when airlines change flight timings which seems increasingly frequent in recent times. "
" Very quick service and vehicle was inspected thoroughly at drop off. Operative did try and suggest there was some additional damage but fortunately we had taken a comprehensive set of pictures at pick up and when these were produced she quickly backed off. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" I needed to change date which required a small change in rate. Processing the change and adjusting the payment was easy with you. This is my second time booking with you and will not be the last. "
" I left my wallet in the car, and the staff person found it and returned it to me. Please note that this was Hertz. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I use Auto Europe whenever I need to rent a car to get the best price on the type of car I am looking for. "
" Excellent and efficient. Nice EV vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Indeed I have just recommended Auto Europe to my brother, who has now rented a car via your service. So, two final things - greater range of insurance options during home hire process, and some sort of discount for repeat customers like myself "
" The important stuff - ease of pick up/drop off and the vehicle itself was all pretty good. I do, however, greatly resent the pressure tactics to try and persuade customers to take out additional (very expensive) insurance. It slows the process down and creates an unpleasant sense that we are cash cows rather than customers. It would be great if we could acquire Zero Excess/Maximum at the point of online hire. All we ask is to be treated fairly and efficiently. Thanks :) "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price Great service "
" Great service Quick transfer Nice car No hard sell "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy drop off. Good experience "
" Good price, not too hard sell on own insurance, good car. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always use you. Someone on the phone should you need it. Great prices. "
" Best experience i've had. Quick, efficient, great car. Have booked again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Instructions on where to pick up the shuttle were missing. Dollar said these are provided to brokers but often not passed to the customer. There is no signage allowed at the airport for off-airport cars so it is vital you provide this. "
" Very good. Signage at airport for shuttle service would help tho. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very satisfied and will definitely be using Auto europe again! "
" The car rental went smoothly without too long a queue at the desk at Palma Airport! A happy experience all around! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" All goo thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" sfaerffaf "
" All was very efficient and a friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the whole expience was easy and professonal in the times of covid "
" all went very smoothly and hygiene due to covid was excelent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Courteous and professional, "
" Car was COVID cleaned, easy check in "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would have no problem in recommending or using Budget again "
" Everything around the car hire went well and smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free "
" Only issue was the wait in the very warm car park having had a long journey "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All reasonable in terms of price and practical arrangements "
" It all went smoothly, we upgraded for a reasonable price and the car was a success. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value "
" All fine and easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Where we stayed you needed a car and we explored the many beautiful beaches around Majorca. "
" Quick and efficient service at both pick up and drop off. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really good to deal with "
" Best hire co. I have ever used, so easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great car great price "
" Great car for the price, brand new! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always use auto Europe as what it says on the contract is what you receive no fussing with extra charges when you pick up the car "
" Staff warm and helpful . Easy process to get car . Quick efficient airport transfer. Upgrade was offered at a no nonsense price and accepted car was new and a dream to drive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to use. Good range of options provided. "
" Pleased to be able to submit a positive review for a car hire company for once. Yes I was offered a more expensive car (at a price) and extra insurance (at a price) but there was no problem in saying no to both. There was more damage on the car than detailed on the report. I reported this t the Europcar office and everything was accepted without further inspection. In fact I was told that I had 24 hours in which to report any further damage not noted at the time I took the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worked well. "
" Very efficient. Spotless car. No hassle to buy add-ons. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" One of the quickest and efficient pick up and drop off we have experienced "
" Quick pick up, no queue. Also drop off was easy and quick "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I enjoyed the experience of a full onboard sat nav in a reasonably priced BMW "
" Staff excellent showed me sat nav set up was in German and how to enter my destination which was useful I would have never found my way to the hotel "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Excellent. Newish car. Better than booked. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems with service or the booking; "
" On pick-up at Palma airport, I spotted scrapes on the front of the car which were not noted on the sheet I was given but a member of staff quickly verified them and signed for the addition. No problem, no fuss. The drop off was also quickly and efficiently dealt with. All in all, a good experience. Two other members of the family were on separate flights to Palma and each had also rented a car from Europcar. They likewise had no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Already have recommended a friend. "
" The only slight downside was the wait at the desk to check in as there was quite a queue and we also had to wait for the car as it was not ready when we arrived and it was getting late. Other than that everything was good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe booking system was efficient and easy to use, no issues at all. "
" I often use Record and the only issue is normally the queue at the counter at Palma Airport, but this time I was actually served fairly quickly. Have always found the service and condition of the car good, and have had no issues with them on the three occasions I have used Record. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We are repeat customers. Again we have always found the experience positive, and trust the brand. We intend to continue as customers in 2020. "
" We have used them several times, and continue to do so because we find them efficient, reliable, and trust them to treat us fairly. The experience was again wholly positive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really happy with the car: very new, nice to drive. "
" Very friendly staff. Patient with customers. For Majorca, you need to read the Web page about where to pick up the shuttle as there are no signs at the airport. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Easy and affordable. "
" Easy process and affordable. Great location at the airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good efficient service; would be happy to use again. "
" Excellent service; very happy with what you provided! "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would use this company again "
" Good all round experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Perfect "
" Quick hassle free pick up and drop off in the terminal car park. Awful experiences with budget hire company's in the past and no doubt that spending slightly more is 100% the right decision. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worked very smoothly and efficiently "
" Would use again "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" EXCELLENT "
" EXCELLENT "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book with Auto Europa good price etc . Good experience no hassle at the Dollar counter no hard sell, all in all a good experience and I would use again "
" Had too wait about 10 minutes for minibus . We loaded our cases and were on our way to Dollar depot. We were sorted in no time at all and were on our way to Cala Bona, On return I parked on the vehicle return park the car was check over went into the office the girl said everything was ok and my deposit was refunded the very next day "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straight forward and easy to use website. No hidden extras. "
" Quick service at rental desk. Polite agent. Very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car great, driving very comfortable plenty of room for two good sized suitcases and two small. Petrol consumption brilliant almost half empty 23 euros. Return to car hire office really easy. "
" Operator could not have been more helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe delivered an efficient product and service once again. "
" When we hire a car we usually end up having to draw attention to defects etc. We returned to Avis this time after a number of years following a dispute. We were very pleased with the car and service - both more superior than we were expecting. Great. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All went smoothly. "
" Good experience -only downside is that Dollar office at Mallorca is outside the airport so takes longer. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" All went very smoothly. Good to be able to pick up at airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Faultless apart from car being dirty on outside when I picked it up. "
" Very good efficient service "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Easy process "
" Very good overall. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" It was great to have a reminder email from you just before our trip "
" A great 'no fuss' service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent. Have much improved over the years. The check out was a bit slow and random. Cars arriving after he got checked before us. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" First rate service from start to finish "
" There was existing damage to the car when I picked it up but this was pointed out to me whereas in the past with other operators this has not been the case. I was also offered an upgrade at an affordable price which was appreciated. On airport pick up and drop off was also important. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great hire. "
" Great hire "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Excellent from start to finish. Car was damaged on collection which was not made very clear to us and meant we drove to Palma to report it unnecessarily. Other than that excellent service and price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" easy to book on website "
" good easy service at both pickup and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All satisfactory. "
" Ciollection and drop off excellent. It would have been nice if on collection we had been given a map to return the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All went very smoothly "
" It all worked very smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was fine...staff very cheery( for a car hire office) "
" Whole experience very straightforward and stress free. I liked the way they provide you with photographs of the vehicle to document existing scratches etc. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Excellent apart from the wait at pickup "
" Excellent but very long wait to pickup "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car hire firm "
" Efficient service. Good price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good prices, choice etc "
" They are actually Europcar in Mallorca. Very good but usual hard sell on additional insurance "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" car perfect, no issues or problems at all "
" very happy with service, no queue and offered a lovely upgrade "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free "
" First time I've rented a car. Was hassle free - would definitely use this service again! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe are the only place I rent a car from now. Excellent and always the best price! "
" Good service at airport, but lots of trying to sell 'extras'. Pick up should be much faster. Return car very well sign posted. Generally good and would recommend "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Everything was very efficient & well handled. "
" Very easy to collect & the easiest drop off we have encountered so far! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service. "
" excellent staff. No problems with vehicle, or access "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope made the booking process very easy and we were very impressed by the range of options, including insurance options, which gave us great peace of mind for a little extra money. We would definitely recommend. "
" Service was friendly, polite and helpful. We didn't have any issues whatsoever - and no queuing or long waits - and would not hesitate to recommend Dollar to friends or family. The vehicle was clean, modern and in line with our expectations from the booking, and the drop-off was really easy, especially given the proximity of the petrol station opposite. Really pleased all round! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Over all good. I'm pleased I read the details about the deposit etc. The only thing I was I expected a slightly bigger car otherwise I'm pleased I went with Europcar. And no hard sell which on insurance. As soon as I said I had excess insurance the guy said no problem your covered. "
" Booked a corsa or similar got a Yaris, which I thought was in the size below but did the job. Counter staff really efficient and lots of staff. Got the car fast too. I checked the car on arrival it had more scratches than noted so returned to the counter where it was noted. Showed the returns staff the paperwork and they checked the car back in. The car could have been a little bigger but otherwise positive and would use again. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Competitive pricing. Reliable company "
" Good experience. Comfortable vehicle. Ticket system takes stress out of pick-up queue. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" a very smooth and efficient service by all "
" Friendly efficient staff with good advice regards returning the vehicle etc "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Apart from pick up the experience was superb! "
" Verylong queue at collection desks "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very nice car clean and comfortable "
" Very fast service, found one large scratch on the wing paperwork was done super fast "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" All very efficient. "
" All very efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall experience was easy enough "
" The collection was simple, although the condition of the vehicle was poor on the exterior, as there were a number of large scuff marks and scratches, which was disappointing. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Overall very happy "
" Drop off could have quicker, long queues inside. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" First time I have used, will do again "
" Very efficient pick up and drop off. Friendly and courteous staff. Condition of car was poor in my opinion "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Easy site to navigate and reassuring to know that, if necessary, we could cancel reservation without charge. "
" No queue at pick-up desk so found car and exited airport quite quickly. Had to wait a few minutes for staff member to appear when returning vehicle but we had allowed plenty of time so that wasn't a problem. Scrapes amd scratches on car were accurately notated (and checked by us) when we collected the vehicle. The car suited our needs. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" All very good and easy "
" All very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service from start to finish "
" I have used ALAMO by ENT previously and on both occasions have been very satisfied with their service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will definitely use Alamo again "
" First class service. Quick and efficient pick up and drop off ! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always seem to have the best value - very helpful with questions "
" Had to wait about an hour at collection due to a massive queue. "
Overall Value: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All positive.. "
" Interrent where so easy to find and use. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Found here the best deals on the Internet. "
" All good. Everything was explained clearly and no issue at all. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good. "
" Very good value for money "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to find a car. Easy to book. Using services for many years. Will be using it the future. "
" Overall satisfied. Took long time to get the car. More stuff over counter needed. "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I emailed Auto Europe about the insurance , and they came back very quickly saying that I had insurance for everythink ,thanks "
" I had paid for insurence waver when I booked the car hire. the counter staff , said I had not, and spent 20minutes trying to sell me insurance cover at 3 different prices , in the end the man serving me got very Irate , and said will well just charge you , I then had to pay euro 1100 and 71 for petrol deposite .I returned the car in perfect condition , the staff at drop off where very good, lets hope they send my deposites back before I get charged for intrest on my credit card "
Overall Value: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have used several times and will continue to do so. Don't normally have to queue! "
" Polite efficient and friendly staff. Had to wait about 20 mins at Palma airport and then 2 buses turned up. Car very scratched but drove well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Easy booing and good price "
" Very slow at the pick up in Mallorca but car upgrade as they did not one in my available class "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Once again no issues with AE Am about to hire again "
" Via AE - hire from Record Palma Airport frequently due to their competitive pricing I am therefore prepared to overlook the frequent service issues This last hire was one of the better experiences "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Best in recent years, would definitely use again. "
" Car was well prepared, only 400km on the clock. Did have a slight central locking issue but lived with it. Pick up only took 15 mins and drop off even quicker. Great transfer bus frequency as well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Staff great tho more staff at counter would help But even gave me a credit for unused fuel "
" Staff great and even gave me a credit for unused fuel "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service and price "
" Avis was a breath of fresh air - no hard sell for upgrades or insurance, completely hassle free when I returned the car. Will definitely use Avis again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will book Sixt again "
" No queuing time at airport, either at pick up or drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service,would definitely use them again. "
" Very easy experience,good transfers from the airport,quick and easy service at the office,great they don't try to sell you lots of extras. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall experience was great no problems. All straight forward. "
" Absolutely no problems. No hidden costs. No mucking about. Pick up and drop off went very smoothly and quickly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ace, very helpful and efficient "
" Great, clearer drop off instructions in the documents would have been helpful "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Wouldn't hesitate to recommend "
" Exceptionally helpful staff and when we requested to change the drop off point to the airport instead of Palma office they could not have been more helpful and agreebale. Would definitely use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good value for money, quick collection and drop off, hassle free "
" All quick and easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Competative price and good service throughout "
" Prompt transfer to hire centre and good counter staff. Would use again and reccommend "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Generally very good again "
" All good again... but drop off had a lot of people waiting and took a lot of time. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Auto Europe seem to be a good car hire broker, clearly and reasonably outlining the best "deal" car hire for each specific circumstance. Easy to use, and good value. "
" Very good value car hire. The wait at the airport desk is always long, but they are working on it! It was a little better this year! "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Very good "
" Much better than Goldcar who we used last time we came to Palma "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The online booking is quick and easy and the quality of the cars has always been very high. "
" Very busy, probably not enough people on the desk. May have helped to segregate those who were trying to book without a reservation as they were slowing things down. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Excellent all round "
" Very efficient service & nice clean cars. Friendly staff & excellent pick up & drop off definitely use again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto- Europe are my preferred broker who I have used for years. OK were as good as any other care hire company I've used before - not amazing - but good enough! "
" As usual with Spanish rental companies, not especially helpful or friendly! Car in very good condition, no issues. Had to ask for the car to be checked over on drop off and for confirmation that it had been returned with a full tank so that I had written confirmation that all was ok. Would I book again with OK - yes, if the price was good. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Second driver important for us "
" Excellent service. Drop off area busy and a bit chaotic "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Good deals and easy to follow booking process "
" Have rented many times from them and have had no bad experience so far. Cars in good condition, waiting times at pick up normally short. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Straight forward "
" Very straight forward renting from this company, the vehicle was in good condition , the pick up and drop off times were very short, so no delays. We would use this company again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would happily use again. "
" Amazed at the speed and ease of collection. Supplied vehicle was not suitable as steering wheel was non adjustable but car was upgraded for free to resolve the issue with minimal fuss. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great price "
" Great experience with Record, no issues and car was as specified. Only downside was the lengthy wait (45mins) at the counter when we arrived to pick up the car as there were only 2 staff on "
Overall Value: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Cheapest quote online "
" Can be quite a queue allow 30 mins "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything went very well and fully recommend Record. "
" In the past we have stood in very lengthy queues however this time with two counters open we were seen immediately. on all occasions staff have been very friendly and courteous. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking "
" Superb friendly staff no issues and quick return of petrol deposit and car insurance hold. Def recommend "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy to complete booking "
" Accepted upgrade not pressured in doing so "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Did what I needed. Good price, good car, no hassle! "
" Pleasant. No pushy hard sell of additional insurance at the counter as happens so often in Palma. Perhaps I was just lucky!! Car fine, a year old and with some damage but all recorded and fuel deposit returned promptly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Use Auto Europe every time but its worth checking some of the companies they are listing as some as very poor but no reflection on Auto Europe. "
" Really helpful and didn't try to over sell their own insurance extras when I showed I had my own. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As usual, everything was very good "
" Very good experience, all round, especially the cost. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" A very good value and no fuss or bother experience - best we've had in Spain. "
" A very busy counter when picking up the car but with plenty of efficient staff, the wait wasn't long. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Minibus turned up within 10 minutes. Staff were lovely - no hard sell on excess waiver. Vehicle was new. Very easy to collect and drop-off. Would use Auto Europe and Dollar again. "
" Convenient location - gas station at the end of the road, and close to the motorway and shopping centre. Great staff, great vehicle, great value. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value "
" Quick, efficient check in and drop off "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value for money and we got the car required. Pick up and the car hired was very good. Whilst the service overall went well there was confucion by Centauro staff when trying to drop off the car and have the return condition and fuel level checked. "
" Booking early does give some worry about all being in place, however we were most impressed the the service from both companies. A good job. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with car and customer service. "
" Had a lovely white bmw for a week. Very nice condition and relatively new. Took out full insurance so was covered if any damage occurred. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy, everything was very smooth. "
" Very happy with the car and service drom Hertz. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Man on counter was very good. "
" I left wife to collect bag while I went for the car. I got the car faster than the bag "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value and service "
" Great value and service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy process "
" Efficient and friendly transaction all round "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Just what were wanted "
" Straightforward and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly staff, quick service both for collection and drop off. Car had quite a bit of damage on collection but all noted so no problems for me "
" Quick & easy Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price with auto Europe "
" No queue, New car, friendly staff, would use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Comfortable from booking to drop off. "
" Very efficient and courteous staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent value for money and we love their flexibility around changing the car or date without incurring any extra cost. "
" Have hired cars from centauro for many years and have always found them good to deal with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very slick service, immaculate car. Easy to collect and easy to return "
" Car had only 740km so effectively brand new "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy from start time finish "
" Check in and check out very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Read many bad reviews on trip adviser but we had a flawless experience and the price through Autoeurope was very competitive. I have already recommended some other holiday makers to try for themselves next time "
" A little wait at the desk but they were quite busy. Still had me on file from previous year which saved time. I wasn't pressurized into extra insurance but I had already taken annual cover anyway. Got a lovely car which I think was an upgrade from what we booked. Much nicer than last the time we hired with them. My petrol deposit was refunded next day. No downsides at all this time "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" One of the few car hire companies that are fuss free and don't continually keep bugging you to add on extras you don't want or need. Thank you. "
" Fuss free! "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Just easy "
" Booked with them 10 times and never had a problem. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I got the best price, with a set of features that suited my needs, that I could compare with the greatest of ease. "
" Just perfect. I have never had such an easy experience in car rental. Seriously, this is what 10/10 is for. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am very likely to recommend you to other people and I am looking to use you again on my next trip which is to Bergerac. "
" We could not fault the service we received from you. The car was excellent, better than I was expecting and in beautiful condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was excellent throughout our rental "
" Good value and the car met our expectations "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Extremely good value for money. Booking process easy. "
" All very straightforward and clear. Good directions given about collection and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I nearly always use Auto Europe. "
" There was no hard sell at all! No attempt to get us to pay for nil excess cover, GPS, additional driver, etc. A pleasant change from other rogues in Mallorca. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Would use again. "
" Very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Documentation could be clearer, for example fuel policy not on rental document "
" Always good, no arguments at return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe were very helpful sorting out the query with the insurance. "
" Counter staff insisted that I should take out additional insurance even though I had a zero excess hire. I refused to this after much argument. "
Overall Value: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall good value for money and like 0 excess at a reasonable price with the rental company so no deposit being taken "
" The car was fine but the tyre pressures were all different and wrong and the inside of the windows had not been cleaned "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fairly straightforward, normal car hire frustrations. "
" Frustrating that they would not accept my Visa card for fuel charge. Causing me to incur charges on my credit card for the deposit. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Easy from start to finish "
" Good quality vehicle at a reasonable price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth, efficient and friendly "
" Smooth, efficient and welcoming staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used this service before always taking zero insurance excess and found the service to be reliable and good value for money. "
" I was initially given a Ford Fiesta with at least 100 damage defects, it was very scruffy and had clearly been broken into at some stage. I took the car back after a day because some of the electrics weren't working especially the 12v socket for GPS. Luckily, Hertz gave me another car which was perfect, Hertz customer service could not have been any better 10/10! That's why I chose Hertz through your service. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" overall a very good hire, can not fault AUTO EUROPE. found more damage to the car than on the paperwork so took me longer to pickup the vehicle. but sorted at the desk.. Thank you.. "
" I booked a car full to full, but I was charged a deposit of 90euros for a tank of fuel and an airport fee at the time of pickup, when I returned the car FULL. I got 75 euros back, lost 15 euros with the exchange rate. so charged £85 off my card and £66 returned?? maybe a blocking better than charge.... "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Would certainly hire through Hertz again. "
" An excellent service from pick up to drop off and very helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great team, great service. Cant think of anything to complain about so 100% to Record "
" I was offered a free upgrade, which seems like a great idea. However big cars in small villages are not such a good idea. Something I think you might make your clients aware of before they take up your generous offer. Other than that, great service from a great team. I will be back in !allorca next week and will be looking for a car. Any special offers for a returning client? "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very quick and friendly servicee. Good car and and good price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Auto Europe seems to offer very competitive rates and i will definitely use them again. I also called there customer services before the hire period with a few queries and the call handler was very helpful and efficient in answering my queries. "
" On arrival at the check in desk there wasn't anyone waiting so I was served immediately and directed to the car pick up area (multi-story car park, across from the terminal) to get the keys from an office there. The car I had booked was not there. 45 minutes later I was given a different car in the next category up! So effectively a free upgrade but the waiting was not the ideal start to the holiday and my family and I were getting annoyed waiting for the car. There is no walk around of the car to agree condition on pickup so it is necessary to do your own survey and document any existing damages yourself. More time needed for this so it was an hour or so before we left the airport. Drop off was quick and easy and the fuel deposit was returned the next day. Car was good value. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" flowed smoothly "
" polite staff, friendly and efficient "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Auto Europe >10 times - always worked out well. "
" Although off airport the bus ride is short and once at the Centauro location I always find them efficient and easy to deal with. Have used them 4 or 5 times and will again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good value for money "
" great value for money, but waited in queue for nearly 2hours with screaming tired kids. I asked to speak to a manager only be told wait in queue an wait my turn.But once got car was nice new car and good value for money "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrific experience. Loved the car. Easy procedure to return car "
" Fabulous experience at Mallorca airport counter. Very nice & helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price with fantastic offer. Was a very easy process and rental went smoothly. Thank you. "
" Thrifty and Hertz work together in Mallorca and it was a very good experience. Very easy and quick service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We always use Hertz or Thrifty as we have always been really pleased with them. "
" Great service both on collection and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car and price very good. "
" The car was the model promised and clean and in good condition, which I had for 12 days. The only problem was that it broke-down about 100 yds from the airport return car park (could not change gear). All though a problem, the Record staff gave 110% in dealing with my problem. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Would recommended and would use again. "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple booking and good price "
" Apart from the slight difficulty finding the transfer bus on the departures level at the airport, this was otherwise a good experience. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems to report. "
" Efficient. Friendly "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" all good "
" all good, just a long queue at the desk, easy drop off "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book as always. Refundable excess option very attractive, although fortunately not having had to use it! "
" Off airport, so minibus transport, outside the terminal. Popular, so a longer wait for the car than expected. Thoroughly checked and photos of existing damage emailed to me, and checked on return, so no arguments! Car type as requested: low mileage, good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was first rate and very good value, always impressed with your service "
" Very good and professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First class service, would recommend. "
" Used Dollar twice now in different Spanish locations and service, standard of vehicles, and value for money has been excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free "
" Friendly staff at airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful and friendly staff, good car, easy process "
" Very helpful and friendly staff. Car clean and in good condition. Apercieate the zero excess and full-full option. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff were very friendly and helpful. Car was upgraded at no extra cost. "
" Polite and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Service great, conveniently placed depot for us and friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good service, would recommend. "
" Really good car hire . Plenty of staff but drop off and pick up took too long purely due to amount of customers. Very popular due to good prices, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally every good. "
" Very good all round apart from long wait to pick upgrnerally "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and follow up was very good "
" Very good although drop off was confusing as weren't quite sure how to get into the drop off car park initially! "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" The pick up was carried out with minimum of delay in a very pleasant and friendly manner. "
" Excellent speedy service at the airport, all aspects of the hire were explained so that the customer fully aware of all aspects of the transaction. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was fine and as expected and all working - main concern with collection as above. "
" 1.25 hour wait to collect car, which seemed a long timw when pre- booked Even though pre-paid for better insurance cover, did try hard to get us to upgrade "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" all ok "
" all ok but long waiting "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience . Cheers. "
" Very easy site too navigate everything explained no hidden extras. Will definitely be using again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good "
" Very good but could of had better run through on the car or at least a hand book "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went well. "
" Slightly difficult to find the office but otherwise absolutely fine, particularly the return process. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Well done to autoeurope. The booking went very smoothly and everything was done well. "
" An excellent experience all aspects covered very efficiently. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good service, all documentation clearly explained and no hidden costs. good all round experience. "
" excellent service, quick and efficient collection and drop off, no additional costs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Nissan Juke petrol vehicle rented on this occasion was not fuel efficient and I would not rent again "
" Centauro staff are efficient and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Easy booking, good price for the company I wanted to use "
" Always use interrent now as easy to deal with when collecting cars and usually no queues "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would definitely recommend. "
" Excellent service, we were upgraded to a bigger car and very reasonable price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Used previously; website easy to use; booking system simple to use; easy to make amendments; good to have full to full fuel options "
" Used before, so know where collection point is. However, easy to find; short wait; driver helpful; quick transfer; staff and car ready. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Great rental company. Nice and easy 5 minutes shuttle to the rental office "
" Great experience. None of the usual extra selling at the counter. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Swiftly "
" No hassle car hire "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've used AE several times and it continues as my first port of call for booking a hire car. "
" Thrifty made everything simple - no hard sell of extra insurance "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service "
" Very long cue to collect car "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing specific. Just the transfer to collect car was not that convenient. "
" Depot off the airport and it was awkward to find. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Excellent "
" Very friendly and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great company easy pick and drop off "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" vehicle in super condition and very comfortable. Good value for money. We were always rather concerned about possible damage from other users - eg parking, etc. "
" all rather faultless - pick up/transfer at airport could have been easier, but will know procedure for next time. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and friendly people. "
" Efficient and friendly people. They got though the huge queue as quickly as they could! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service "
" Fantastic "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My only suggestion would be to give the car with a full tank and have it returned with a full tank. "
" Brand new car. Easy pick up. Even easier drop off. Fitted family comfortable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy to use again. Usually suspicious about being caught for extra costs but happy with this company "
" Very professional. Regular shuttles and a short distance from airport. Very clean and professional hitech building to pick up car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Good experience check in very good no pressure to have extras. Vehicle good there was slight damage but no issues. Drop off excellent member of staff very good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy to book. Fair value. "
" Nice people. Efficient. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Whole process was entirely easy "
" No hassle car hire "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very good "
" Very good with no upselling pressure "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use and informative web site. "
" A smooth and easy experience to both collect and return our vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good efficient service with best deals "
" Pick up and drop were very smooth simple and quick. Staff we all pleasant. The was as expected. Great value for money "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have always received good service from Auto Europe. "
" Staff a little bit pushy about insurance, and why when they inspect the car on return do they still hold 1,100 euro deposit for 30 days?? "
Overall Value: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" An overall 10 out of 10. You should be very proud of Centauro "
" A great car (Nissan X trail) and easy paperwork, very happy with your company and deserving full marks across the board. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent easy to use process.... will definitely use Record/Auto Europe again next time I'm in Majorca "
" I have used Record/Auto Europe in Palma Majorca for a number of years now.... always a simple no fuss pick up and drop off process. Great car, great price.... petrol and insurance excess refund confirmed to me by email even before I had boarded my flight..... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly staff, fast service ! "
" The only negative was that I didn't receive the car I choose initially but a"similar" one . Other than this, excellent service "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Extremely satisfied with the overall experience with hertz and would have no reservation in using them in the future "
" Excellent customer service and speedy transaction "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking is very easy and I really like the clear way all the choices are set out. We have used Auto Europe many times now and they have always delivered well. "
" They really made the whole experience hassle free. All the staff were friendly and helpful. We had a small accident (broke the wing mirror) but they handles it without any fuss. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Good price. No surprises I would rent again from Autoeurope "
" All good. No surprises "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience "
" Very busy car hire company, but good value and fast service. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" AE is now my go-to place for car hire thanks to repeated good experience and cost savings achieved. "
" Upfront charges explained, no hidden charges added, no hard sell on the extra insurance, nearly new car in good and clean condition. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent customer service-, great car - had to wait a while at pick up but there was a lot of people using this company. All good x "
" Very professional - great car - happy - everything was explained and very helpful lady on pick up. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free and good service. "
" Hassle free and good service. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Was ok "
" Very good experience, every thing went smoothly and the staff was nice. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to understand website explained it very well "
" Quick easy and efficient, nice economical little car very clean easy to drive. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would definitely use this service again. Really good value for money. "
" Took rather a long time to pick up the car... reception staff member however very quick. Car almost brand new. No problem. Drop off excellent! "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff very friendly at palma airport record go. Great service. "
" Very smooth service and very helpful.staff. very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car "
" Straightforward, speedy refund of credit card deposit "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good experience "
" great price good car easy smooth pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went very well. Great car "
" Very efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Clear and simple; no problems "
" Everything was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy "
" Excellent price, good service recommend. Always use Record when visiting my apartment always happy with vehicle and service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Always find Auto Europe to be efficient and excellent value for money "
" The only negative I have is that recently the cars I have had have been badly cleaned and the interiors have been poor with lots of dirt and stains on the seats etc. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good value and easy to book. "
" Very friendly staff. Car was perfect for 5 of us. Quick pickup and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great ease of booking through autoeurope also "
" Wiber were a great team of people who were so friendly and helpful. I would definitely use them again! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy booking, collection and return "
" Very happy with the experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy process good car but a little difficult to find the pick up point at Palma airport "
" Easy process although initially a bit difficult to find pick up point at airport. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Quick pick up and drop off , lovely clean and comfortable car. "
" A faultless service by Hertz as usual. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Really easy and great car . Best we've ever rented "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have had issues with other Car hire operators at Palma airport and switched to Record. All good so far so would recommend them to others "
" Having hired a car with Record previously, they had all my details which they used to offer a very high level of service and make a special offer as a returning customer....excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very simple, polite and friendly service, just what you need when arriving for your holiday and the car was superb value too. "
" Very simple, polite and friendly service, just what you need when arriving for your holiday and the car was superb value too. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Appreciated no hard sell of damage waiver insurance "
" Long wait to pick up the car in Palma "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" More competitive rates than offered from the rental companies. Useful rental company ratings "
" Professional service, good range of card "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Very easy booking process "
" The collection process took over an hour, this could have been speeder if there had been more staff working "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" It's really all about the people and they were good. Please keep the queues down though! "
" Nice people and they took away the usual stress getting a car "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Have us ed many times. Very clear and professional service "
" Very easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" we love Autoeurope - really good experience every time we use you (3 /4 times per annum) our 1st choice always. "
" return was fine bit (as always ) the wait to collect was 50 mins - no sense of urgency, too few staff, asking for info that should / could have been taken at time of booking. "
Overall Value: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" All good. "
" All good. The local company Record were helpful, car was good value and recent model. Only thing is having money taken from credit card for fuel and it will be refunded when returned full. Should only take cash if not returned full "
" Easy to search for the car I wanted and a great price too. "
" Fantastic service, everything was very easy and hassle free. "
" I always use auto europe as I am confident of getting the best deal available. The cars are always what I expect too. "
" The collection process is a bit slow as it seems there is no urgency to get people processed as soon as possible. "
" Booking through Auto Europe was very straight forward and the options including things such as full-tank to full-tank a distinct advantage in a short hire. "
" I hire cars for both business and personal (holiday) reasons. Enterprise - Atesa at Palma Airport, Mallorca stood out as combining personable with professional service that I have encountered in, literally, decades. Thankfully no issues with the car - and I guess the real test is if something goes wrong - but from check out to check in the staff made easy what is usually chore of a process. Well done Joan - handled change to UK paperless licenses on day 1 (8 June 2015) with total aplomb. "
" I have used Auto Europe regularly over the last few years and I have no complaints about their service. Its all very easy on-line. "
" They provided a Fiat 500 which I had requested and the pickup/drop off procedures were simple. No complaints. "
" Easy booking and comparison of deals. "
" Car was of a decent quality (Fiat Panda). The price was reasonable (there are cheaper companies in Majorca but they seem to be less reputable), and we had no trouble whatsoever when returning the car at the end of our holiday. My only slight complaint would regard our 50 minute queue to be seen at the pick-up desk. "
" most satisfactory "
" most satisfactory "
" Make it clearer regarding extra cost for over 70 before booking "
" Lady very helpful regarding explanation of extra charge for over 70's "
" Easy to book, good selection of cars to choose from. Highly recommended. "
" Speedy admin at airport. Excellent quality car. Excellent value for money. "
" Auto Europe always gets the best price for its customers, i have always been dealt with swiftly professionally when picking up my rental car . And will always recommend others to book with Auto Europe 100 per cent "
" Record car hire was very friendly professional company they dealt with our booking process very quickly which made our onward journey seamless would use again "
" This is the second time I have used Auto Europe and both bookings went very well with no problems. "
" Atesa was first class. They upgraded our car free of charge and it was a very new car. Very fast pick up of car at the airport and receiving the car. Dropping off was quick and efficient. Would definitely use them again. "
" Always straight forward to book plenty of choice and great value "
" Helpful as always ,as long as you don't mind the wait.The cars are always excellent condition. "
" We had difficulty locating where to collect the car from as I did not see anything on the documentation that informed us that we were to walk upstairs at Palma Airport and look for a yellow minibus. It was only by asking someone that we found it. This may be because I failed to see it on the paper work but I do not think it was on there. I feel that the way that you returned the car could also be better explained. I also purchased the hire agreement because I was under the impression that it had free collision damage excess waiver which it did not. This could be explained better. "
" On arrival at Centauro, I had to wait considerable time although there were only a few people in front of me. This was because in every case the clients were confused by the procedure for the collision damage excess policy, even some Germans were confused. The policy in itself is not an issue but if this were explained up-front where it is easy to read, the situation would have been better. "
" Very Happy with whole experience with Auto Europe Well done "
" Record to me was very well run business, no faults,I could see. "
" Generally very good but the instructions for contact at the airport were very vague and led to confusion. It would be clearer if they read 'Go to the Departure Level and look out for a black and green shuttle van'. "
" Excellent car and return service but picking up the car took a long time especially as it wasn't a busy time or period. I would not want to have to do it in a peak period! "
" Good website & choice of cars "
" Good location & efficient staff "
" Showing the rental company before booking has been a big improvement, as has the ability to select their refueling policy "
" Very efficient "
" No instructions as to where to find the car hire desk "
" No maps supplied by car hire co. Arriving at a strange airport the big issue is how to find the car hire company and how get out of the airport and onto the the main roads and also getting the car back to the care hire base. A detailed map of the area around the car hire centre plus a general map of the area is essential. I actually went back to the airport (we were passing close by) during the week to make sure that I knew where to go on the day of departure "
" We had no information on the booking as to where we would find the Drivalia rental. We looked all around the airport as there were no information or sign for Drivalia. Finally one of the staff directed us outside and pointed to an area were rental buses came. Again no signs. We eventually located the right area and waited for the bus to come. By this time we had wasted an hour and began to think the booking was a scam. Very poor. Once we collected out car we could be on our way. The car was satisfactory. "
" They need directions for pickup at the airport. "
" Very good. Good communications and easy to use "
" Great value cars. Very good quality. Would have preferred an airport site but never the less transfers were quick and frequent. I will look to use again. "
" Excellent website, very easy to use. I could not find an automatic car on Centauro website. However I found an Automatic car on Auto Europe site which was supplied by Centauro. I booked it 3-4 hrs before I picked it up and it was all ready for me. I was a very happy customer. "
" Great service from checkout to receiving final invoice, faultless.. Well recomended "
" Brilliant service, lady at airport was extremely helpful and efficient, a credit to the company... "
" superb reliable and clear costings, and with choice of fuel options "
" excellent staff on arrival and checkout, polite and attentive "
" The different insurance options aren't very clear, in my opinion. "
" RECORD are a good operator, I've used them direct before but you gave a cheaper price than going direct. Both hires this year have been brand new cars, but generally they are not that old. The team at Palma airport are always very nice and speak reasonable English. The insurance excess and cover is always confusing with any car hire company, but it is annoying to always feel as though you have to pay more just for the security. Clearly I didn't understand the refundable excess policy that I'd bought from Auto Europe. Fuel options are also always a bit of joke. Thought the Spanish had converted to a return full policy but they still charge you for the petrol and give you less money back if you return the car full! "
" Don't buy insurance becuse the make you pay again "
" I pay insurance twice really not happy don't buy insurance from hear "
" Very good choice and prices. "
" Excellent company with very quick pickup and efficient taxi service to the office just outside the airport. "
" Good communication. Excellent scope of offers at very competitive prices. I d definately use thd service again to rent a car on mallorca. "
" After i read some online feedback about ok i was a little apprehensive to use them. I chose a no excess comprehensive cover at a great price, much cheaper than a lower grade indurance from other suppliers. The shuttles arrived regularily and without issue. We got the car we booked which was as new at 4000km. Due to the online reviews, i went around the car noting and having written down any mark or speck. They only glanced over our car when we came back. Overall a really great experienve at an unbelievable.price. i would certainly use them again with comprehensive cover. Couldnt fault my experience. "
" Best online car rental search/booking site. "
" One of the better in Palma. Worth the drive from the airport to avoid Goldcar! "
" great value - would not have found this myself "
" the welcome was fantastic and we could not have been better looked after - the transfer to pick up the car and the care taken when all the forms and conditions were explained I cannot recommend them highly enough. "
" no complaints at all - everything was efficient and excellent value for money "
" everything was very slick and worked well. Probably the most efficient operation we have experienced "
" Great company, great website. I would suggest two improvements. 1) Option to pay in Euro when you use the UK website and 2) a filter (checkbox) in the results to select cars at airport and off airport. "
" They try and force you to take the extra insurance by making you feel vulnerable. Not as bad as goldcar who's customer service in Palma is disgusting. "
" Excellent service, when I had an issue recently where I had to change a date it was dealt with efficiently at no extra cost and received a confirmation email by return I have no hesitation in recommending Auto Europe for all your car hire needs "
" Very helpful staff, I have used this company many times in the course of the year and never had a problem "
" get the bes all inclusive raes do not give the companies options to rip guests off at checkin. we would always prefer tp pay a proper price in the first place. "
" tried to give me the wrong petrol refund 75 euros difference. I speak spanish and noticed. "
" I had a really very good car at an extremely reasonable price. All of the company service was very good, provided by Europcar in Palma, all absolutely without any problems or difficulties. However so, I believe I left a very good set of small hand binoculars in a black pouch in the car. Can you contact the Europcar centre there to see if they have found them. Thank You..! "
" All was very good indeed..! "
" Generally all went well. The fuel choice was clear as I was not going to be ripped off by buying for prepaid fuel. "
" It would be useful to have an 'OK' sign at the airport to indicate where the pickup point is. Without the vans you can spend a long time looking where to wait until a van arrives. Even then, with the side door open you can't see the full OK logo. Alright if you know but this was our first time with OK. I would use OK again as the rate was good and the car was in excellent order. (and a sign at the exit to point you left so you don't turn right into a one way street.) "
" Shows which car hire companies are on airport at Palma and generally no cdw exess both of which is what I want. "
" Car was old and a bit battered. Not persecuted to buy additional insurances like Goldcar. Usual slow process at airport desk- fortunately only one person in front of me- but still a 15 min wait. Will probably use Record next time. Extremely good value overall. "
" ideal, easy and no problems "
" service excellent and staff very friendly "
" Quick & easy "
" Generally good with the exception of the up-front fuel cost. 110 Euro (I had expected 70-90 Euro including the "filling charge") for a Ford Focus is too much. When challenged I was told to expect it as the rental was cheap. It is far more preferable to pay extra for the rental rather than feel cheated upon arrival. Car was reasonably clean and no hard sell on superfluous insurance products. "
" Everything was clear and ok. "
" I requested a Fiat 500 just for the fun, and got a different car.The car was lovely, but felt the lack of fun that the Fiat would give. Everything else was perfect, the other car was a Hyundai. Was perfect. "
" very reliable company "
" I anually rent cars through your company at record palma ,Very often the queues to pick up cars at record station at palma airport can take between one to two hours On this occasion when i rented with record the pick up time was much better but when they checked my car back in it had over one quarter tank of petrol in it but there was no credit given "
" Generally works well, but there are issues with liaison with the local company - please see below "
" Check in and out was very efficient. However, I had taken what I thought was a zero excess policy, only to discover when I arrived that an additional sum was payable really to reduce the excess to zero. It is not clear whose fault this was, but it definitely needs to be sorted out so you know exactly what you are getting when you book. "
" Everything was as booked. "
" Very quick pick up and drop off with the courtesy bus. Will use again. "
" Everything went to plan "
" Again everything went to plan & very satisfied , would use them again "
" Everything worked efficiently, with no problems at all. "
" All good - staff were very pleasant and very helpful. "
" More details about what is covered/not covered by 'nil excess' so a real comparison of prices can be made. Although we had a car with nil excess it appears this doesn't apply unless there is a collision. Otherwise you give a great service, have used you several times and will definately use you again. "
" VERY slow at counter and their nil excess policy is misleading. Vehicle was excellent. "
" Excellen "
" Great service "
" Easy and friendly "
" Again the the only problem there were no maps with the car and the rental company never had any and I am still waiting for petrol money to be returned but it is still early days i have only been home four days "
" As it should be - perfect! A nearly new car, clean and well presented served up by helpful staff. "
" Perfect "
" clearer instructions regarding insurance and fuel when hiring in Spain large deposit needed when not taking out their insurance "
" much better than picking up the car in the airport car park very nice people to deal with very efficient would use again "
" Do all you can to get the price we pay to be all inclusive including insurance Fuel should be pick up full & return full if possible "
" They are as good as any The car was old for a hire car with nearly 70,000 kilometres on the clock and was very dented & scratched. Having said that it gave us no problems "
" Reasonable price and hassle free when booking "
" The longest que in the airport for car pick-up by a mile. Took over an hour to get to the front desk, but when there was given car quickly and efficiently. Not sure what the hold up was. The car had a slow puncture which was not noticed until we got to the villa. We were told we had to exchange the vehicle back at the airport...a two hour return journey...not a great start to the holiday "
" Excellent service. Excellent product. "
" Delays picking up car on arrival but only because Go Record seem to be very popular choice of car hire company. It was worth the wait so no complaints. "
" Service was generally good. I did phone to ask about insurance options prior to making my booking as I didn't think the website was particularly clear about what was included or not included. "
" Pick up for transfer to the rental office was good. Long wait time in the office - about 1 hour - mainly due to some awkward customers who were in front of me. I booked a Peugeot 308 Cabrio which wasn't available and was offered a VW Beetle Cabrio instead. Apart from being a Cabrio I don't consider the cars to be "or similar" in any regard, so I was disappointed with this. "
" Very helpful when I telephoned for information "
" Efficient service, helpful advice "
" easy to organise on line and very reasonable ( price) "
" easy pick-up, even easier drop off - walk in declare had no problems , handover documents and walk out "
" Due to unforeseen problems we had to change our departure dates at short notice. The customer service was excellent, changes were made promptly. We then rang to ask if we could change the car for an automatic, and again we were delighted with the service. We were assured it would be no problem even though it involved a different supplier to the original. Will definitely use you again, in fact have just sent details to my daughter who is about to book a hire car for a family holiday in Italy. "
" Very good. Shuttle to off airport compound left immediately we got on board and service at collection point was quick. On return at end of holiday it was again good. Prompt service and shuttle bus to airport left as soon as we got in. "
" Due to unforeseen problems we had to change our departure dates at short notice. The customer service was excellent, changes were made promptly. We then rang to ask if we could change the car for an automatic, and again we were delighted with the service. We were assured it would be no problem even though it involved a different supplier to the original. Will definitely use you again, in fact have just sent details to my daughter who is about to book a hire car for a family holiday in Italy. "
" Very good. Shuttle to off airport compound left immediately we got on board and service at collection point was quick. On return at end of holiday it was again good. Prompt service and shuttle bus to airport left as soon as we got in. "
" I have used Auto Europe a few times now and would like to know if there is a loyalty scheme. "
" Although I think it is common I would prefer that the vehicle is supplied with no fuel and it is the hirers responsibility to fuel the car as the cost charged is more than it would cost to fill the tank privately. Also I was charged a fee of 24 euros for a quick return service that was not explained to me at pick up and I would not have taken had I have known about it. "
" Everything as booked worked out. No problems "
" Staff helpful, car was economical on fuel and we were delivered back to the airport in goo time. No Problems "
" Always seem to find the best price "
" Efficient and overall good value for money. Only thing is that I'd prefer to know the full cost of the hire arriving. "
" Fantastic, would use again. "
" Fantastic, would use again!! "
" I just love the fact you can speak to a real person if needed and they are knowledgeable and listen to what you require. Also the fact that you can change or cancel a booking is so good when you travel for work and things change! "
" The best Mallorcan experience i have had. Efficient and quick and good quality car. "
" All went to plan. When I telephoned to check details about fuel you were helpful and reassuring. "
" Pleasant, quick and efficient service. No undue pressure concerning insurance " extras". I had purchased a separate one-off policy to cover this. Efficient on return. Friendly staff with excellent English. "
" Very smooth! "
" Very smooth! "
" Everything worked well as per normal no complaints at all again as used auto Europe many times "
" No issues nice and easy car had damage and not recorded but easily sorted "
" Everything went according to plan. "
" Swift efficient service. Superb brand new cars. "
" No problems at all.This is the second time we have used Record. Through Auto Europe "
" Very helpful.Thanks "
" Easy to book, good value and have proved reliable having used Auto Europe a number of times. "
" Never had any problem with Record. Easy, smooth car pick-up at Palma and have also used them a number of times. "
" good service, use every time "
" pick up was fine. car was great. Totally overcharged for petrol. 74 for a full tank, yet when I topped up 15 euros filled over athird of the tank. BUT hey ho, car was realy cheap so i suppose they need to make thete money some where. "
" Fantasticly easy to use website, great prices, love it that there's no cancellation charges and you can rebook if prices drop, brilliant customer support by phone. Don't change a thing!! "
" Very friendly agent at the airport, no issues whatsoever. "
" Auto Europe found me a good deal with a good company. "
" Fast, friendly & very professional. "
" Auto Europe is brilliant and gave me the best quote very fast and efficiently "
" Everything was super smooth and fast from picking up the car to returning it "
" Completely satisfied. Was very good service. Especial with insurance, if you have some chips or Brocken some things? They check when you return the car only fuel. You make one payment, and you can drive. In Mallorca some roads very narrow? And difficult to drive if you are from Grate Britain? And rent prise was very good? 8 days £66? "
" All my previous wards was for company Records. Good job! Thanks "
" easy and straightforward to book online "
" Excellent service from Auto Europe. Website was easy to use, but very helpful and practical advice from your staff on the phone was even better! "
" Could not have been easier to use. Desk was very close to baggage reclaim, so I had the car sorted before our baggage arrived (3rd case off the carousel ). Car was better than I expected for the price I paid. However I was unhappy at the full tank at pick up for a 5 day hire compulsory arrangement. I returned the car with half a tank of fuel unused. I would have much preferred the option of minimal fuel at pick up and minimal at return - like the old days. However, Record staff could not have been any more pleasant and helpful. Whatever happened to the free road map we used to get? "
" Very good price for the 6 days and nice car but tainted by the 100 Euros I had to pay for the fuel there was still half a tank left despite my best efforts!! "
" Fairly ordinary experience. Would have upgraded to priority booking if this had been available. "
" Full tank of diesel for 7 days on a small island is unneccessary and an obvious hidden extra! The additional insurance was also at an excessive rate leaving us dissatisfied overall. "
" all good. "
" The booking and registration process I can't fault but info for details on pick up of car and the lack of pre warning about car hire company being off site was very disappointing . "
" Staff very friendly and professional but very poor on details as to picking car up away from airport which we were not told plus at Palma airport they have no rep, stand or any info about where to pick up their shuttle bus to their depot which we were unaware of as we thought we were picking our car up from the airport. "
" Most competitive pricing around, no problems at all with booking & communication throughout. Will certainly be using Auto-Europe again in future. "
" Very efficient service, no problems at all in collecting vehicle, nor with drop-off. Vehicle provided certainly more than met our needs during our holiday. "
" switched from a booking which i had to cancel without any problem "
" l.ocation out of the way but excellent service. I dont like their policy of paying for a full tank and returning empty-I used only half a tank and will use the Hopper transfer next time. "
" All worked fine "
" Efficient and quick "
" I chose Auto Europe because I wanted to fully understand and pay all costs up front, including the excess reduction, with Guaranteed on airport collection and a full to full fuel policy. "
" I use AVIS at Palma because the collection and drop off is very efficient, it is on airport and the full to full fuel policy is ideal for lower mileage hire. I also wanted a Seat Leon, which AVIS were able to offer me and I was delighted to get an as new car in first class condition. "
" We rent a car for just one day and we were excited!!! We booked it online one week in advance and we booked Mercedes Benz, A class, automatic trans. because the price for this kind of car was unique! I have never seen such a price for this car on any other car rental websites. And what was the best that the reality was much more better than we thought! The Car was in excellent condition, service, location of rental agency all were the highest quality!! If you wanna enjoy Mallorca with best quality, choose Auto Europe!! Best service, best prices, best experience!! "
" Over the past 4 or so years I have always hired my cars through Auto Europe and on each of the 6 or more occasions I have always been more than satisfied with the quality of the cars and the level of service and helpfulness from Auto Europe staff especially on the one occasion when I had to make a claim. "
" I was very happy with both the cars supplied by GoldCar and the level of service provided by their staff - last 2 rentals were from Goldcar. I am however not happy with the policy of overcharging for a full tank of petrol (an overcharge of around 25%). I realise that this is the general practise in Mallorca but I think Auto Europe should try and put an end to this expensive and dangerous practice whereby the driver is actively encouraged to run the car until it is almost dry of petrol or diesel. "
" No problem with staff at auto Europe or the booking service but if I'd known how long it would take to get the car at the airport I would have paid more to use a different company like avis or hertz. Comments from other customers experiences on the website might be helpful when choosing the service provider. "
" We waited 1 and a half hours in a queue to pick up our 'pre-booked' car! Record-Go in Palma Airport need more staff to process paperwork and allocate cars to awaiting clients. Also the infant car seat was very old and did not fit very securely in the car. Our baby also kept working her way out of the harness. "
" very good "
" very good "
" booking was easy but the fact that we had no option on insurance when we arricvd and the upgraded larger car meant a high and expensive fuel load, we had two car both returned with over 400 ks of fuel "
" the full tank return empy option is a con will seek other parties who offer return full in future. the car my son had the power steering was not working which resulted ion a change of car. we had no shelf on the boot meaning all our belonging were on show, and the window washers we found out after two days never worked. i dont believe either car was checked before we took them "
" Great value for money - very easy process "
" Fast, efficient, courteous - a pleasure to do business with. "
" OK "
" OK but the car had a lot of superficial damage "
" Easy booking process - easy to understand web site - quick and convenient - confirmations all arrived as promised - all round excellent price and service "
" Excellent staff at Palma. Our flight arrived at 23.30 and whilst the office is supposed to close at 24.00 it stayed open and no time presure from the staff.. Cheerfull helpfull staff. Car was fine for the money - a little damaged but perfectly acceptable. Pickup was easy and return just the same. I would and have used Record again "
" Cost has risen substantially supplemented by additions to cost (of further insurance) at pick-up. Need to make these costs clearer to prospective hirers "
" Good cars - all in first year's use. But the practice of failing to credit the hirer with the remaining fuel on return of the car is dishonest - in effect this is an additional hire cost. "
" sell prepaid fuel and all insurance "
" no problem with yourselves however gold cars charged me an astronomical 150 euro for petrol and insurance which they said your polcy doesnt cover (fully comp) "
" Superb service as usual. have used Auto Europe for the past 3 or 4 years have never been dissatisfied with the service "
" Previously because of the popularity of this hire company you could wait in line for a number of hours before being dealt with. For this trip everything was perfect, no queues at pick up and drop off was completed within minutes. Brilliant service. "
" Very nice staff and very friendly. "
" Quick and helpful and no problem on my return with the car. "
" Have used Auto Europe a number of times and am always pleased with the service "
" Car fine but supplying car with a full tank, charged for, and requesting it brought back empty equates to a stealth charge. It would be difficult to use even half the tank in a few days rental. Excess charged to credit card against damage still not unblocked after three days, not at all good! "
" Good clear and easy to use website "
" Only suggestion would be to have more counter staff as sometimes queues are very lengthy and its not a good way to start visit. "
" I was very glad that I paid the extra for noe excess insurance because in the half dark of the colledtion place, I would not have seen all the faults - trim hanging from dirver;s door, broken RH rear mirror, big paint scratch and many apint defects. Also will be more particular about the type of car. I expected a Ford Focus to be small, but it was huge (worrying to drive) and burned top price fuel. There was no instruction book, so it took longer than necessary to familiarise, and many controls were useless. It needed the front passenger to manage the blower to keep the windscreen demisted. Car came from Gold Car, not Auto Europe, so was I paying a intermediary fee? "
" See above. "
" As usual the handover was done with the minimum guidance and help but in spite of this our car was as new and the process was trouble free and uneventful. "
" would prefer to take car full and bring back full as we paid for diesel we did not use. "
" map would be handy "
" Efficient speedy service "
" Not keen on system of paying for full tank of fuel at outset and trying to return it almost empty. Found it difficult to use a full tank on shortish stay and so paid for half a tank more than we used. "
" You won't get cheaper then Auto Europe !! "
" Could do with more staff on both sides of the counter, as we had to wait a long time time get our car. "