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MARRAKECH CAR HIRE REVIEWS
Car hire reviews in Marrakech
Exuding all the exotic charm of North Africa, Marrakech is arguably the most charming and engaging of all the Moroccan cities. An important trading post throughout the ages, today it serves as the ideal hub from which to explore some of the enchanting villages of the breathtakingly beautiful High Atlas mountain region a short drive away. No visitor to Marrakech can ever resist the hustle and bustle of its monumental market area known as the Medina (the beating heart of the city), nor the chance to sample some of the most mouthwatering signature dishes in its many back-street eateries scattered all over town. The first thing to do in Marrakech is soak up the vibrant atmosphere, which normally begins with a saunter through the city's world-famous Djemaa El Fna precinct where a brave new world of bric-a-brac stalls, street entertainers, fortune-tellers, impromptu snack-bars and even snake charmers await you. After that, it's time to visit the Saadian Tombs housed in an atmospheric mausoleum from the Middle Ages that have thankfully been restored to their former glory. And don't miss the city's luxuriant 9,000 square-metre Majorelle Gardens acquired by Yves Saint Laurent in 1980, followed by a visit to Sultan Ahmed al Mansour's inspiring El Badi Palace. With a car hire in Marrakech you can also head for the Sahara (the world's largest desert) or drive north to Casablanca just 150 miles away.
Auto Europe can always find you the right vehicle for your trip, whether it's a few days' city sightseeing in Marrakech (with pick-up available in a choice of convenient downtown locations, like Marrakech Train Station) or an exciting road-trip into the Atlas Mountains and Sahara Desert, with the possibility of collecting your car from Marrakech Airport and being on your way in a few minutes. Founded in 1954, we are one of the world’s longest-established international car rental companies, having worked very hard to establish strong relationships with all the world's leading car hire suppliers. Check out what some of our previous customers thought about the quality of our services in the city by scrolling down and reading the comments they posted in our car hire reviews in Marrakech section below.
AUTO EUROPE MARRAKECH, MOROCCO Car Rental Reviews
Average Rating for Auto Europe Marrakech:
MARRAKECH, MA - Reviewed by YASIR - 20 June 2025
" Not a great one with Dollar agent unfortunately. "
" Very slow and bureaucratic check in experience. Not a well lit area so was unable to see the existing damages in the vehicle. When I returned the vehicle the customer service personnel insisted of a scratch in the car that was not in the vehicle back bumper at check-in. I'm 100% sure the scratch was in the vehicle from the time of check-in. Upon my arrival back to UK I received notification that the deposit on my credit card will be held until they determine the repair cost. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by MARIA - 14 May 2025
" please update collection info to facilitate finding the right place. At first instance is stressful. Also, when we left the parking, we were asked to pay for the parking 6dhs that is inusual (also, we end up paying 10Dhs as on the gate could not bother to return the 4dhrs change). the amount is not very importan but the percentage of is 66.6% "
" When we went to collect the car it was difficult to identify where to go as it was not a cabin but a van and with a different name displayed (united rent instead of auto europe). The process will improve if this info is shared in the voucher so it is easier to identified. The rest is great "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by STEPHEN - 21 March 2025
" Easy booking "
" Easy pick up and drop off at Marrakech airport as we know where to go. Main issue was with the vehicle provided - although in adequate condition and correct vehicle type (small van with windows, eg Renault Kango), our vehicle rear seats did not tumble completely forward as the rear base was fixed and the rear seat not split. This caused difficulty loading our bikes, the 4 previous vans of different types (including another Express) have allowed a split rear and completely flat floor. This was clearly a more basic spec and much less flexible for luggage and passengers. Hertz should review their fleet as if we'd had another passenger this vehicle would not have been accepted. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by MARK - 18 March 2025
" I will continue to book with AutoEurope, as the experience with Locationauto was the exception to the norm. "
" Car was damaged and dirty. No alternative was offered when I pointed out the condition and asked for a properly prepared car. They claimed non was available and said I could cancel if I didn't take the car. The check out was disorganized and very time consuming. Worst car hire experience ever and firet time I've been disappointed with the service and vehicle provided when booking with AutoEurope. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by FREDERICK - 16 February 2025
" Had to go find them in the corner of a far away car park, a little red flag on top of the car, directed by other car hire companies "
" Unprofessional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by ZAID - 13 January 2025
" Always use locationauto and very pleased with them. "
" Very satisfied, good team, fast service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by STUART - 08 January 2025
" Use a VPN when searching and booking to avoid price hikes "
" Not your standard car hire, car has not been fully cleaned and was an older model, but they are less likely to be worried about minor scratches than the big companies. Staff are helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MARRAKECH, MA - Reviewed by ANOOJ - 14 December 2024
" - "
" Very hard to find, they just have staff in red vests hanging around in the car park - no physical building. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by IAN - 22 November 2024
" Apart from the pick up everything was fine. I would have expected them to have the car ready at the specified time. I had an hours wait in the at night after the paperwork was done. "
" I had a long wait for pick up as the car wasn't ready "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by PAUL - 21 November 2024
" Car was in an awful state. Inside and out. After 37km it overheated. Garage had to put 3l of coolant in. 45 dihrams. Which because no one was at drop off at 08:00 I couldn't get a refund "
" Car was in an awful state. Inside and out. After 37km it overheated. Garage had to put 3l of coolant in. 45 dihrams. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MARRAKECH, MA - Reviewed by KEVIN - 19 November 2024
" As above "
" Very friendly polite team, proactive, on the ball, on the case and a pleasure to do business with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by JOHN - 10 November 2024
" Great experience "
" Good value and well organsied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by MOHAMED - 27 October 2024
" In general when I search in autoeurope the choice has reduced considerably compared to previous years, and it seems that the zero-excess option is no longer offered. The one-thing that distinguished autoeurope in the past compared to the competition was the zero-excess offer. This is what brings me to autoeurope, I pay one amount with one-place and I know I am fully-insured and I do not have to quibble at check-in desk any longer. Now that this offer no longer is there, autoeurope has become like any other website, and often times I find cheaper prices elsewhere (either with the airline I got the tickets with). Please review your Value Proposition as I feel you will only be losing your market share rapidly if this does not change. "
" I paid considerably more for a Citroen C4X car because the roads in Morocco require a high car. When I arrived, I was allocated a normal low sedan (Skoda octavia). I showed the type of car reserved, but they were unable to help me and the reason given was that the remaining car fleet was limited to reservations only. I was offered a lower type of car without any adjustment in reservation or cost, which I had to accept since I could only drive a high car. Also, to add to my disappointment, the cost of insurance to have zero excess was applied to the reservation with a higher type of car than the one I was going to have to insure. and when I ask the answer is not persuasive, it is just "this is what the system allows me to do, I am only an employee here and I cannot speak to anyone at this time". In terms of cost, I ended up paying double to rent a lower type of vehicle (Kia Stelios). The car given to me is no longer in rental condition, with almost 100,000 kms on the odometer, it must be removed from the fleet. The engine was worn, the interior dirty, lots of salt/beach stains all over the cushions, the smell of cigarettes. I was disappointed, while clearly I could see 2 KIA Sportage parked and newer, but they only gave me this KIA Stelios choice. Even if people are nice and pretend to try and help, the service in itself is mediocre. you can see that from the moment the customer is not satisfied, they don't really know how to deal with the problem and certainly no willingness to solve it. The service is mediocre, the car worn, dirty with cushions moved after such usage, and the price was very high. The return of the car, I would have liked to be present until the end of the procedure and the closing of the contract with a clear and explicit receipt. Instead, they received the key and asked me to leave and that the rest will follow by email, so I had no control over this procedure, which does not seem fair to the customer. Given this experience, I will not be looking to make a reservation in the Hertz franchise in Morocco, unless I am shown that the repair of this incident is important for Hertz Morocco and that I am shown the intention to repair it with a discount on the additional cost that I suffered in this rental to return to a state of balance with the customer. As it stands today, I feel wronged: I paid for a type of car that was not available, and I received a car of an inferior type, and I paid the zero excess insurance on the value of the car of the superior type that I did not have. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by RALUCA - 22 October 2024
" - "
" • practical and efficient • quality • willing and helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by GRAEME - 22 October 2024
" As above. "
" Generally good and much better than I was expecting having read some reviews after making the booking. Car was decent and pick up and collection easy. First time I've had to have a rental car cleaned before retuning it but that was easily done. My only gripe is that I had pre-paid my rental through AutoEurope and there should have been nothing further to pay, however, a charge of 55 Moroccan Dirhams was subsequently taken from my credit card for no valid reason. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by ANDREW - 02 October 2024
" Nothing went wrong, no extra charges, which is positive for a rental. "
" Reasonable price, effecient staff at location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by AISSAM - 19 August 2024
" I am deeply dissatisfied with the service I received from Auto Europe, particularly regarding their handling of a crucial issue I encountered with my booking. Despite my clear and reasonable request to correct the voucher to reflect the vehicle's actual specifications--specifically, the number of seats and doors--the company refused to make the necessary changes. I originally booked a 5-seater, 5-door car, which was essential as we were traveling with five people. However, the voucher provided did not mention the number of seats, leading to potential issues when picking up the vehicle. When I asked for this to be rectified, the company insisted that the vehicle booked was an "Economy 4-door Car Manual" and claimed the voucher already specified the number of passengers. This was misleading and did not address my concern. Even after I pointed out the inconsistency, providing clear evidence from their own confirmation email that I had booked a 5-seater, they responded with, "Our confirmations department has reviewed your case and told us the following: Correct information is on voucher 4 doors + 4 passengers. We will update information in our website. However, the car is still the same Kia Picanto or similar, which is an economy class vehicle. It is up to you to assess if it will be suitable for your travel, or change it for a bigger car." This response not only shifted the blame onto me but also failed to acknowledge their own mistake. As a result, I was left to manage the issue on my own, which was both frustrating and unprofessional. Despite this negative experience, I was satisfied with the LocationAuto service I received at the Marrakech airport. The local provider was professional and accommodating. However, I will never use LocationAuto for booking again. I will continue renting from the same local provider but through a different and more reliable website. I strongly advise potential customers to be cautious and double-check all details, as this company does not take responsibility for its errors. "
" I am deeply dissatisfied with the service I received from Auto Europe, particularly regarding their handling of a crucial issue I encountered with my booking. Despite my clear and reasonable request to correct the voucher to reflect the vehicle's actual specifications--specifically, the number of seats and doors--the company refused to make the necessary changes. I originally booked a 5-seater, 5-door car, which was essential as we were traveling with five people. However, the voucher provided did not mention the number of seats, leading to potential issues when picking up the vehicle. When I asked for this to be rectified, the company insisted that the vehicle booked was an "Economy 4-door Car Manual" and claimed the voucher already specified the number of passengers. This was misleading and did not address my concern. Even after I pointed out the inconsistency, providing clear evidence from their own confirmation email that I had booked a 5-seater, they responded with, "Our confirmations department has reviewed your case and told us the following: Correct information is on voucher 4 doors + 4 passengers. We will update information in our website. However, the car is still the same Kia Picanto or similar, which is an economy class vehicle. It is up to you to assess if it will be suitable for your travel, or change it for a bigger car." This response not only shifted the blame onto me but also failed to acknowledge their own mistake. As a result, I was left to manage the issue on my own, which was both frustrating and unprofessional. Despite this negative experience, I was satisfied with the LocationAuto service I received at the Marrakech airport. The local provider was professional and accommodating. However, I will never use LocationAuto for booking again. I will continue renting from the same local provider but through a different and more reliable website. I strongly advise potential customers to be cautious and double-check all details, as this company does not take responsibility for its errors. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by NIKLAS LINDE - 01 August 2024
" The website was good. I don't doubt your website or support. "
" The car we got didn't have a working AC and they told us they couldn't get us a working car. When it's 43 degrees celsius you need a working AC. After waiting for more than an hour and being very persistent we got an old Dacia from 2005 instead. Very run down, but at least the AC worked. They fumbled with the contract and was just really bad at fixing theit own problems. We had to be very persistent. Very unprofessional. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by CHRISTIAN - 20 July 2024
" Sorry but it was just a horrible experience. The car was in a terrible and super dirty state. The battery was broken and so we had to find help or pay for help everytime we wanted to start the car. Then we were told to change the car in Agadir, which was not nice either. Had to beg for a better car so I can catch the plane on the next day. Then same type of car, a bit better at least. Took us hours and we had stress in our holiday. I want to get a full refund! The rental company locationauto said that I get a refund. No money yet arrived... Please help soon! Thanks, Chris "
" Sorry but it was just a horrible experience. The car was in a terrible and super dirty state. The battery was broken and so we had to find help or pay for help everytime we wanted to start the car. Then we were told to change the car in Agadir, which was not nice either. Had to beg for a better car so I can catch the plane on the next day. Then same type of car, a bit better at least. Took us hours and we had stress in our holiday. I want to get a full refund! The rental company locationauto said that I get a refund. No money yet arrived... Please help soon! Thanks, Chris "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by BAKTHYAR - 24 June 2024
" As explained in my last comment you can't charge for dust on a driver side mat when you are in a hot country with dust it's not right "
" Morrocco is a dusty country when you get charged 100 dirhams for dust inside the car it is beyond belief. I have rented cars all over the world and I have never been told that I will be charged for vacuuming the driverside mat which has dust on it. I was late so I did not have the time to argue with the chap who demanded it in cash and provided no receipt of payment "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by KHALID - 08 June 2024
" Never again "
" Bad experience "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by CALUM - 02 June 2024
" No complaints other than the AC issue "
" Thought the cars AC was faulty not being able to bring the temperature blow 26c which made for uncomfortable driving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by ROBERT - 27 May 2024
" Nothing to add "
" Very friendly and personal service at pick-up and drop-off with no delays. Good quality car and no problems during the hire period "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by KENNETH - 28 April 2024
" Driving out of the town quarzazate, to head back to the Marrakesh airport we were stopped by the road side police checkpoint. The car hire paper he said to be not in order and the car was being impounded. As we scrambled for answers we called the helpline number. The police officer took the phone and spoke with the helpline assistant, before handing the phone back to me. The helpline assistant said he was going to forward the required papers over 'Whatsapp' . The paper never arrived to my phone and as we called the helpline back the calls were not answered. The police officer got more irritated and time passes. It was only when the British helpline staff answered my call (on loud speaker) did the police change give way and demanded 200 MAD to let us go on our way. I think a note should be added to the 'helpline pack' explaining what to do if it happens again or a note added to the local website explaining what to do if this happens again. Sincerely yours, Kenneth "
" The car pick-up and drop off was both smooth and efficient. Our car was clean and well maintained giving us confidence of a trouble free hire. We did have one cause to call the helpline and our problem was quickly to resolved and we were back on our journey. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by GUIDO - 22 April 2024
" After confirming that the car had more gas than it was supposed and presenting a video that I took on the check in they spoke very rudely to me and insulted me and my family and did not even issued a proper receipt of this additonal fee. would recommend not partnering with this company. It was the worst service I ever experienced and it was a very stressful event. "
" I would like to file a serious complain. Today when doing the check out of the car at Marrakesh international airport, the United Rent company ask me for 230 Dhirams stating the car was not clean. During the check in I've mentioned that never during my experience with renting cars worldwide a car was in such a poor condition. The staff member mentioned that if I returned the car in the same condition this would not be a problem but it was. The car was returned in the same condition and with more fuel. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by NEIL - 18 April 2024
" Xxxxx "
" Xxxxxxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by STEPHEN - 22 March 2024
" Seemless as always, helped us find the best deal on a slightly unusual vehicle type that we needed (van based car) "
" No problems at Marakech Airport either at pick up or drop off. Returns not clearly signposted but that's an Airport problem, not just Europcar. VW Caddy recieved was quite battered and dirty, but drove perfectly, had good quality tyres, was completely reliable and very economical....and took 2 bikes and all our luggage easily. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by LOUIS - 08 March 2024
" autoeurope have always served me well for car hire. "
" The experience was a little strange, the click and collect was literally a man with a piece of paper, we were then taken to the far corner of the airport to another man stood leaning on a car. No booth, no signage, just a man with a credit card machine. It all felt really dodgy. However, we did take the car, it was in pretty good working order (all be it a bit scratched) and we returned it with no issue. Mixed feelings as i was not expecting luxury (its north africa) but it was intimidating handing over a credit card in a car park "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by OMER - 03 February 2024
" Good service and staff. "
" Good service and staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by PETER - 12 December 2023
" good "
" free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by JESSICA - 23 August 2023
" Stress free, smooth. Only issue is the company on the booking was Thrifty but we picked up our car from Hertz so it was very confusing and caused us to waste time walking around. As an improvement, make it clear who we are picking up the car/keys from "
" Stress free, smooth. Only issue is the company on the booking was Thrifty but we picked up our car from Hertz so it was very confusing and caused us to waste time walking around. As an improvement, make it clear who we are picking up the car/keys from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by NUNO MIGUEL CORREIA - 10 August 2023
" It was a very nice experience renting with Hert...as expected "
" The employee at the branch was very friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by STEPHEN - 03 April 2023
" Booking easy and good value "
" Booked Dacia Dokker or similar with Europcar, collected at airport with voucher no problem. Heart sank when taken to vehicle as it was very battle scarred and high mileage..lots of scratches, dents, 2 whel trims missing and interior worn. However 'Desmond' Dokker served us faultlessly and economically for 2 weeks and hundreds of mile over all types of road carrying 2 adult road bikes which didn't need to be dismantled to fit upright in the cavernous luggage area. Perfect vehicle for our trip. Had to pay 50Dh (£4) on return for cleaning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by JON - 02 April 2023
" No problems "
" The car was rather battered and scraped when I collected it, but all this was recorded by the staff and there was no hassle on returning it. The car drove well without any mechanical issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARRAKECH, MA - Reviewed by NICHOLAS - 01 March 2023
" We had been wary of what our experience of hiring a car from Marrakech airport might be like, and had heard stores about long waits and excess charging. However, everything went smoothly with our hire with Hertz. "
" Although we had to wait for a few minutes while the counter staff dealt with a difficult customer, they were friendly and professional and got us sorted out quickly. Returning the car was unproblematic. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by SHAHEEN - 28 February 2023
" top class service. highly recommended ! "
" top class service. highly recommended ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by SALMAN - 12 February 2023
" Auto Europe works with dodgy rental companies. The ratings are misleading "
" Been 2 weeks and my deposit still hasn't been returned! Car wasn't too old but in a very bad condition. Lots of dents and scrapes. The wipers didn't work. It made a worrying noise at higher speeds (possible wheel bearing issue). Looks like it was an insurance write off car that had been acquired by the rental company to keep their costs down "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by SIMON - 30 January 2023
" Atrocious service. Nobody met us at the airport. We had no mobile phone coverage, so had no choice but to hire from an alternative company at the airport. Worst service I've experienced. Had I been a female travelling alone, the risk at that time of night is obvious. "
" There was nobody to meet and greet at Arrivals Hall A at Marrakech airport at 20.30 as supposedly arranged. Consequently, we had to hire from an alternative supplier with an office at the airport. I would like a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by TAYYUB - 16 January 2023
" Efficient and very good service. "
" Was unable to find them as there is no sign. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by CRAIG - 03 January 2023
" We didn't have any problems everything went smoothly. "
" Good experience overall. We couldn't find anyone from the company waiting for us at the airport, they appeared only after good 20min. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by TWANA - 22 November 2022
" I am not really happy with the car and was one staff. He is very rude stuff when I call him to come help. People from airport is good service "
" Very bad customer service was car condition. I have problem with the car. They very rude with me. They close the phone five time and they blocked my number when I guy I try call the guy was for different mobile phone numbers they block all of them done after female phone me back she was good which is I meet her in airport when I drop off the car Stuff in airport pick up and drop off good service "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by TINA - 13 November 2022
" Easy and efficient booking system. "
" The only thing I was not happy with was the con they have going on with the fuel - I picked up the car and the tank was on empty, so the first thing I then had to do was reorganise my route to find a petrol station. On returning it the car company benefitted from 1/4 tank of petrol paid for by ,me! This is why I marked the condition of the vehicle down. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARRAKECH, MA - Reviewed by AMINA - 18 August 2022
" Not good experience "
" U gave me a car that is not in good condition , not nice and unfair "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by KEITH - 15 August 2022
" Wasn't a good experience "
" Would never use again only had one car when we got there had put air in the tyre every day light was out got stopped by the police and fined for the light had to pay for the light to be fixed not happy at all "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by ALEX - 09 August 2022
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by MIKE - 01 August 2022
" Thrifty Morocco has attempted to share me for scotches on car when they were marks caused by rubbing against a hedge taht could be wild off with cloth and with a. wax could be made as good as new!! Appalling service and I felt I was being scammed!!! "
" Thrifty Morocco has attempted to share me for scotches on car when they were marks caused by rubbing against a hedge taht could be wild off with cloth and with a. wax could be made as good as new!! Appalling service and I felt I was being scammed!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by IAN - 05 July 2022
" Booking through AutoEurope is easy to do. I will not be using dollar again and I hope I manage to get my £1813.54 excess returned. "
" Whilst picking up the vehicle I was asked to was the car when I return it. I have had many hire cars in many different locations and have never had to clean the vehicle? So I had to pay for someone to clean the car! Also had a chipped windscreen (not my fault) and they've taken £1813.54 for a new windscreen!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by TIM - 16 June 2022
" See previous comments "
" Pick up is conveniently located in the car park at Marrakech airport. The counter staff were friendly and helpful both on pick up and drop off. There was no hassle with administration of the hire. The car, a Renault Clio, ran faultlessly throughout our three week hire period. Could have done with a little more fuel in the tank at pick up and the tyre pressures checked before the hire but these are minor quibbles. I'd use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by DAVID - 07 June 2022
" See above "
" Car was covered in big scratches Couldn't find where to pick up the car, luckily spoke to someone from a hotel who called a number. Met a man in the middle of a car park, no office or anything. No instructions on how to return the car. When left the car park, parking attendant tried to charge us for the stay, assume the ticket was just left from previous user. Petrol near the red on pickup, hard then to refill to same level "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by SHABIR - 26 May 2022
" I highly recommend "
" I have nothing to compain.car. staff service every thing satisfactory. i will definitly use your services again. thank you for excellent service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by BILAL - 16 May 2022
" Got there and was told that I had to pay a huge deposit blocking my credit card, this was not made clear before arriving in Morocco. I then had to pay £150 to half the deposit. "
" Everything was okay. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by IAN - 05 April 2022
" I don't know how much influence auto europe has with the hire companies, as to the quality of the cars they produce to hire. Do they save the old and marginal vehicles for customers of auto europe? Certainly I have not seen such a sorry bunch of vehicles before, and I travel a lot. As you can see from my altered booking, I changed from the cheapest company whose name I had never heard before, to Europcar, because they are an international company. That did not seem to help. "
" The car was picked up at Marrakech airport and having parked it up at a Hotel near the airport, drove the next day to Essaouira. 176km. The next morning the car would not start. Like the battery was flat but clearly not because the electrics were all fine. I managed to start it and drove around for 20 minutes. Parked back at the hotel and it wouldn't restart. Spend best part of the rest of the morning with staff member, trying to get some answer from Europcar, and finally got a some people from Europcar Essaouira. They managed to get it started by pushing it down the road. They offered me the car they had come with. It was very dirty, inside and out and had no cover over the luggage space. I said I didn't want to keep it. They said I would have to drive to Agadir to replace it. 176km. It was replaced by a Fiat saloon with performed sufficiently. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by NOAM - 11 November 2021
" Great service. Communication through the emails beforehand was immediate and efficient. "
" Great car, great staff, great service and great price. Staff were very friendly and willing to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by HANNAH - 21 October 2021
" I will not be happy until I receive my deposit in full. "
" We turned up and experienced a variety of extra costs as well as a deposit of £1,350 which was debited from my account. On return we were told it was in fine condition, though the two counters hadn't. communicated that it had been debited. So took an age for him to get through to the original man for confirmation. I still have not received my £1,350 despite being told I should. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by WASEEM - 05 October 2021
" Good "
" Always book with them never have any problems Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by OMAR - 14 September 2021
" smooth booking and car collection "
" very friendly and professional best company to hire from in Marrakech "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by PATRICE - 31 March 2021
" Great experience, no issues. "
" Great experience, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by AMIR - 29 March 2020
" Very very poor service "
" Very poor service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by LAURA - 23 March 2020
" Car was working good. Drop-off was easy and I will get my whole caution soon. "
" Everything went fine. Scratches on the car were noted in the rental agreement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by DAVID - 09 March 2020
" Cheap travel. "
" Car was damaged on just about every panel with rysty damage and a cracked windscreen. Engine warning light was on all the time and I was told to "just ignore it". To be fair, the car was reliable and cheap. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by MOHAMMED DILBUR - 25 February 2020
" I'm not happy at all with how extra payments have gone out my account, nearly 400 pounds "
" I have been over charged by nearly 400 pounds and dont know why, am I still waiting for my answer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by LYNDA - 17 February 2020
" overall good and certainly value for money "
" the only negative was that they tried to upsell the insurance - I know that I have protection w my credit card but one of the assistants kept on pressure selling an upgrade on insurance "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by PHILIP - 13 February 2020
" Seemed to be good. Interesting to see however that a friend had initially looked for quotes on the website and when they came back later in the week, the quotes had gone up (obviously using cookies to determine interest and thus raising the price). When I went to book the price was still the original price. Naughty! "
" Collection took a very long time. We waited at the collection desk for almost an hour in a queue of about 20 people that didn't move very fast at all. At the desk, upon providing the paperwork printed from the website with the reservation number etc they couldn't find us on their paper lists and struggled to find us on their computer database. After having to consult a manager and them trying to look, it seemed as though we were entered manually. I think this must have been done for everyone in the queue. That said, once we were in the car, we had a great time with no worries. Drop off was really easy and very quick. Everyone was really friendly and helpful, but collection just took a long time and felt really inefficient. Next time I go to Morocco, I would probably use Thrifty again and go for the same car (great value), but would plan in an hour for car collection. I used Thrifty every few weeks when I was working in the USA in 2016 and had no problems at Boston Logan International Airport collection point. Seemed to be a local issue. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by STEPHEN - 08 February 2020
" Auto Europe are my go-to car rental company several times per year and so far my experience has been good, but the connection with Location Auto is far below the expected standard. You should drop them and stick with your usual suppliers. "
" Not only do Location auto not have a presence in the arrivals area with the other car hire companies, they do not even have a booth/counter at the pick-up location, which is in the main car park. There are no signs to direct the customer to this random location and the two idiots with "Location auto" vests couldn't speak English and waved me in the general direction of the car park. Luckily, the first person who I spoke to in the car park happened to be the guy who was processing my hire, standing in the car park, without any sign or indication that he was a Location Auto employee. The Renault Clio he gave me was a disgrace; one rear wing hanging off, umpteen bashes and scrapes and dirty inside. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by ALI - 04 February 2020
" Straight forward "
" All great although not sure I got the right category of car given Peugeot 208 Much smaller the citroen c3 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by JOHN - 03 February 2020
" I did not expect such a huge drop off fee for leaving car in different town. "
" Reverse gear was broken. Very difficult to engage. Car needed maintenance. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARRAKECH, MA - Reviewed by JOHN - 13 January 2020
" 11 "
" GPS requested, non available, I think they had none! Imagine arriving in Marrakech and no GPS with a journey of 1,400 Kms, not pleased!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by FLORIN GHEORGHE - 10 January 2020
" The car was ok it worked well "
" I was happy with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by STEVEN - 02 January 2020
" Auto Europe had good reviews and I took out the additional excess insurance for my own piece of mind. I didn't need to use it which was great. I had been to Morocco before but had never hired a car I had experience with the way the Moroccans drive. Driving in Morocco is definitely different than the UK. On pick up there were no issues with any paperwork and the car I collected was similar to what I had ordered. Some other people we were with had hired cars from other companies and did have a few issues so I was happy with service auto Europe had provided. "
" There is a lot of negative reviews of hiring a car in Morocco. As long as you completely check the car and take your time you shouldn't have any issues. When collected the car my advice is to do the following. Check every panel for dints, scratches and scrapes including the alloy wheels, tyres, make sure all the lights and inductors work and there is water for the windscreen( you need it). Check the inside for any issues. Do a video with your smart phone of the cars condition before you leave. Whenever you are checking the car with the attendant make sure any damage is it put on the paperwork. At the end of checking the vehicle I did take the damage report from the attendant and went over it myself to make sure he had marked every bit each damage on the paperwork. There was a lot of it as with almost every other car in Morocco. You will realise why when you get on the road. Before I left the staff told me there was a 250 dihram charge for cleaning if the car was returned dirty. I don't speak French so I don't know if this was on the contract documents or not.the fine print you sign is in French. We got the car cleaned for 30 dihrams before drop off and all was good on drop off. When dropping off the person checked the car for damage and told me everything was ok, he didn't tick the "no damage"box on the paperwork. Make sure this is done before you leave. I had to do it for him. My deposit was then credited within 24 hours back to my credit card which I thought was very efficient. Sometimes it would take longer To get my deposit back when I have hired cars in the UK. My experience with thrifty was good and I definitely would hire a vehicle with them again if I am back in Morocco. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by FRED - 20 November 2019
" This was my first time using AutoEurope, and i really liked the experience, very easy and great customer service when i did need to contact them for information. I will use again. "
" Picking up the car took a very long time, which made us late. Dropping off the car was quick and easy, but only because we got it washed beforehand as we were told that Thrifty/Hertz are known to charge for small amounts of dirt/dust. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by WASEEM - 31 October 2019
" Very good overall experience "
" Very good company always book with them never let me down recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by STUART - 18 October 2019
" Overall good, with exception of pick up "
" Very slow car pick up - took an hour for car to arrive. Everything else ok. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by NATASHA - 05 October 2019
" The car was not what we expected, it had bumps and scratches and the chairs had holes in. The guy who brought the car was rude and did not explain anything to me. I then asked for a refund and to cancel the car and I have still not received my money. "
" The car was not what we expected, it had bumps and scratches and the chairs had holes in. The guy who brought the car was rude and did not explain anything to me. I then asked for a refund and to cancel the car and I have still not received my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by DAVIDE - 22 August 2019
" Didn't received back my money from the deposit. I didn't received reported issues after the rental. "
" Didn't received back my money from the deposit. I didn't received reported issues after the rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by GIACOMO - 25 July 2019
" bad experience I had with Auto Europe. Booked a car for 4 days in Marrakech. Price was great but when picking up car was asked for hidden cost of 1300 euros. @AutoEuropeUK does not want to refund. Found other company that didn't require this exorbitant amount. Keep away from these cowboys! have made sure to spread the word on social media so people are aware.. "
" bad experience I had with Auto Europe. Booked a car for 4 days in Marrakech. Price was great but when picking up car was asked for hidden cost of 1300 euros. @AutoEuropeUK does not want to refund. Found other company that didn't require this exorbitant amount. Keep away from these cowboys! have made sure to spread the word on social media so people are aware.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by ANDREW - 24 July 2019
" Ruined the holiday. Felt as if we were being scammed "
" Terrible company Their office is a car in the car park. Rental car was beaten up and filthy inside and out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by CAMILLA - 02 July 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by WILLIAM - 18 June 2019
" Easy peasy. "
" No surprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by REZAUR - 30 April 2019
" Very very bed service. Can't speck english. poor comunication "
" Very very bed service. Can't speck english. poor comunication "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by RICHARD - 27 April 2019
" Car was OK, the Dollar/Hertz desk at Marrakech airport is a scam! "
" Online booking was simple & efficient, sadly when we got to Marrakech airport, we waited 1 1/4 hrs to be served in a queue of 6 people & one assistant serving, Once we started the process, we were told we had no insurance & I was charged over £200 for extra insurance plus a further holding amount to cover excess! This is the scam that used to be had all over Europe, especially Spain & Greece years ago. I am not happy at all! "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MARRAKECH, MA - Reviewed by DEAN - 25 January 2019
" rubbish "
" rubbish "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by MUDASSIR - 11 January 2019
" The check in process was very slow and it was a long queue. We had to wait for approx 2 hours before getting the vehicle "
" The check in process was very slow and it was a long queue. We had to wait for approx 2 hours before getting the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by CHRISTINE - 02 January 2019
" Generally I'd be happy to recommend the company but one point that would help is a little map showing where to find the car. We had to ask for help in the car park. Some indication of where the office is would be useful too "
" Was pleased with the car we got - no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by BRIAN - 27 November 2018
" See above "
" Was physically attacked - yes physically - by airport agent. I couldn't find police or security support at airport and had to catch flight so didn't report at time. Currently seeking legal advice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by FAROUK - 08 November 2018
" The whole experience was very good no issues at all "
" No issues infact we got an upgraded car the whole experience was good collecting and returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by SEBASTIEN - 01 November 2018
" I have send you an email 3 days ago No answer! "
" Car was in poor condition Staff were rude Gas tank half empty Brakes not working Windscreen wipers not good The car was dangerous to drive under the rain and it rained a lot "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by JUDITH - 25 October 2018
" Auto Europe are losing their price edge to other consolidators "
" Location at Marrakech messy. Car in very poor condition with multiple scrapes and foul smell inside "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by MIGUEL - 22 October 2018
" Easy to book, better price found than anywhere else. Will repeat booking through auto europe. "
" The C4 cactus we got wasn't on its best shape, automatic gearbox was the worst I've ever driven, not smooth and made weird noises at low speed. The Aircon needed a gas charge. 60k km car had seen better times! Still the car brought us to our destination without any problem, driving through the mountains and finally reaching the desert. Easy to drive, good for 4 adults with cabin 4 size suitcases and small bag packs. worst point was that the rear windows couldn't be fully opened. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MARRAKECH, MA - Reviewed by MARTIN - 27 September 2018
" I would like to complain about the rent-a-car that was provided to me by "Auto Europe Dollar". The car was in extremely poor condition, as the periodic replacement was not performed and the "Service" indicator in the car lit during the middle of our trip. We did not find instructions in English, exactly what this problem meant and we were worried about serious consequences. The biggest disappointment was at the return of the car. The employees who accepted it, claimed that paint damage had been suffered and despite the photos we provided as proof that all the damage and scratches were present before, were not entirety accepted, and we only managed to "reduce" the claimed damages from three to one. However, I insist that the damage from the rear of the car to be reviewed, because it was originally present as well as others on the same component. As proof, I'm sending you photos from the date of hiring. Generally, almost all of the items were inappropriate, and I or the insurer should not have to pay for items already damaged that were most likely already filed as damages. Please be reconsidered and removed any claims to me. "
" I would like to complain about the rent-a-car that was provided to me by "Auto Europe Dollar". The car was in extremely poor condition, as the periodic replacement was not performed and the "Service" indicator in the car lit during the middle of our trip. We did not find instructions in English, exactly what this problem meant and we were worried about serious consequences. The biggest disappointment was at the return of the car. The employees who accepted it, claimed that paint damage had been suffered and despite the photos we provided as proof that all the damage and scratches were present before, were not entirety accepted, and we only managed to "reduce" the claimed damages from three to one. However, I insist that the damage from the rear of the car to be reviewed, because it was originally present as well as others on the same component. As proof, I'm sending you photos from the date of hiring. Generally, almost all of the items were inappropriate, and I or the insurer should not have to pay for items already damaged that were most likely already filed as damages. Please be reconsidered and removed any claims to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by RICHARD TAK MING - 26 September 2018
" The Auto Europe recommendation is dependent on how much they can help in getting my deposit back. "
" The pick-up was quick and relatively easy despite the desk staff being a bit surly. Car was in good condition but could do with a vacuum. Car return was prompt. But I'm still awaiting the MAD 10,000 deposit refund that was promised 24hrs after the car return. It's already 4 days and counting. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by MARK - 25 September 2018
" Booking was made OK but as above could not be processed through no fault of mine as the request for payment never reached my bank. "
" Tried to take a 1000 euro block from my credit card. This couldnt be authorised but when i contacted my bank they said that no request had been presented to them. The woman on the desk seemed uninterested and i was refused a car. fortunately it wasnt essential and i maneged to get elsewhere but no doubt i have still been charged. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARRAKECH, MA - Reviewed by GABRIEL - 21 September 2018
" Good service good car "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by BOWER - 11 August 2018
" As above "
" Long queue to collect vehicle. Waited over 1 hour to get to desk. Once paperwork completed difficult to locate car and attendant in car park. Significant language barrier with car park attendant particularly at drop off who did not speak much English "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by ADIL - 02 August 2018
" Friendly staff and quick service "
" Easy to do business with. Excess insurance is a bit excessive though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by IRIS - 24 July 2018
" We had an issue on the road and the insurance phone service was very poor and inefficient "
" We had an issue on the road and the insurance phone service was very poor and inefficient "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by BARRY - 12 June 2018
" It was the worst experience we have had hiring a car and then to be pointed out that we had to pay and additional 250 Dirham to have the car hovered on returning the car was extremely disappointing (as there was hand written small print pointing this out) was appalling. We made every effort to keep our car clean and tidy, but due to the sandy nature of Morocco, it was inevitable that the inside of the car would hold additional sand/dust, particularly with 4 of us driving around for 6 days. Ideally we would like to be reimbursed with this 250 Dirham as it was not part of the official document, only hand written on the form and due to the incredibly long wait we experienced. "
" We would never use Dollar again as they were incredibly slow. We have hired cars in various places over the world and these were by far the slowest. We waiting an hour and 15 mins just to be seen and there were only 3 people in front of us. It took a ridiculously long time and when we got out to the car park our car wasn't there and the people in front of us were then sitting on the pavement waiting for their cars too. No one we spoke to in front of us or behind us were happy at all with the service. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by PHILIP - 18 May 2018
" No problems with Auto Europe, it is their local rental companies at Marrakech that are the problem. "
" It's taken me a long time to think about this review. Our experience has put us off Morocco generally, which is a shame. This Rental Supplier (LocationAuto) is not trustworthy. There's no desk at the airport, they just operate out of the carpark and are difficult to locate. No uniformed staff and the individuals handing out the cars look very 'dodgy'. When we returned the vehicle, they did not want us to photograph the car to prove the condition and the member of staff attempted to steel our phone. My wife was pushed around as she called for help. If it hadn't been for the help of a local, I don't know what would have happened. I eventually got my phone back, although a bit scratched. The police were then involved and after about 2 hours, it was resolved, but I would caution anyone about using Location Auto in Marrakech. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MARRAKECH, MA - Reviewed by MOHANID - 01 May 2018
" Smooth and efficient running of booking arrangements. "
" Counter staff had communication problem in spite of me being an Arabic speaker it seems he could not understand standard Arabic or English. The forecourt staff made up for that by being very helpful, friendly and professional. Car was to good standard even though it was not as advertised. I booked a small SUV and ended up with a saloon. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by MOHAMMED SHAHEENUR - 20 June 2015
MARRAKECH, MA - Reviewed by SVEN - 31 May 2015
MARRAKECH, MA - Reviewed by ZAID - 02 May 2015
" If you re travelling to Marrakech & want to hire a car, avoid Hertz!! on arrival, we had to search for the office!! Meet and greet? A jock! No one was waiting to greet or show us the car. As for the paperwork!!its laughable!! it took for ever then the shock of the extra insurance excess!! Might as well buy the car and sell it at the end of our holiday! By the time the paperwork was done and cleared my bank account (excess deposit), I was told to find the car in the car park (spot Hertz car game that was!!) tired from our flight, 40 minutes waiting to sort out extra insurance and paperwork, then we headed to find a bashed up old Renault parked somewhere in the middle of 900 or so other cars!! Hertz could of had a rep waiting for us?? NO! "
" Not a care in the world, find your own car in the middle of the airport car park amongst 900 other cars late at night, when all you want to do is get in the car and go to your hotel, No meet and greet as described in my contract. Paperwork taken for ever, long queues at the desk, I can go on...Never again will I book with Hertz, and I travel extensively too . Will NOT recommend hertz to any one. "
MARRAKECH, MA - Reviewed by WILLIAM - 28 February 2015
" My preferred rental agency: efficient and clear and reliable. "
" They did what they said they would. Office staff charming and efficient. "
MARRAKECH, MA - Reviewed by ALAN - 24 February 2015
" Rental was good value & seamless as ever. "
" The Budget staff were very friendly & professional. I was upgraded to a bigger car which was diesel so very economic. The whole process apart from the actual driving was stress free ! ! All in all a good service. "
MARRAKECH, MA - Reviewed by JOHN - 15 October 2014
" No hassle booking as normal. "
" Good service however the Sat Nav provided did not work well. "
MARRAKECH, MA - Reviewed by COLLETTE - 03 March 2014
" The proccess was trouble free and the contact that I had with your staff was outstanding. Staff very helpful and friendly and made my changes with easy. "
" Overall the car hire was good. The paper work took sometime when we first arrived, which then made us quite last getting to our hotel. But the staff where friendly and tried thier best to speak English. More signage for Aircars would be good because the desk was out of sight from the main car hire companies. "
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