Auto Europe
- North America
- Central America
MAXX RENT CROATIA CUSTOMER REVIEWS
- 9
- 8.3
- 9.1
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
MAXX RENT CROATIA Car Rental Reviews
Average Rating for Maxx Rent :
PULA, HR - Reviewed by BRANKA - 26 June 2024
" very friendly staff, excellent service, prompt airport pick up, I am one very happy customer. I would highly recommend Maxx Rent and AutoEurope too. "
" very friendly staff, excellent service, prompt airport pick up, I am one very happy customer, thank you Maxx Rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by ANITA - 24 October 2023
" I think it should have been more obvious when I booked that the rental was so far away from the airport. Also the insurance I purchased apparently was only third party ? "
" Unfortunately I didn't realise how far it was from airport but service was good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 8
PULA, HR - Reviewed by SAM - 25 September 2023
" Why use a comparison site? It's convoluted and adds in an unnecessary middle man. "
" The only positives of my rental experience were the fact I had a car and I caught my flight. I didn't notice the small print about Maxx Europe not being based at the airport - my fault. However, I was picked up and got to the dealership smoothly. My credit card was not recognised - a Nationwide Visa. There was no issue at Nationwide so I can only assume suspicious transactions have been flagged at some point. The inconvenience of the drop off for the car was that it needs to be at the dealership which is only open at certain times. You could only see the opening times upon paying for the car, therefore; to avoid paying €50 I called Maxx Europe to ensure there would be someone there at 8am. They assured me there would be which would give me just enough time for my flight. After two phone calls, one not picked up and the other handled very rudely; I was eventually met by Julian at 8.20. He was really nice and apologetic but the experience was needlessly stressful. I was assured I would be met to handover the car at 8am. I was not. I found the whole rental experience frustrating and will never use Auto Europe again or recommend anyone use Maxx Rent. For me the moral of this story is not to use a comparison site and use people at the airport. Anything else is a false economy. On a plus note the car was clean and easy to use. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by ERIC - 14 August 2023
" The car was in excellent condition and my experience was very positive. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PULA, HR - Reviewed by KEVIN - 08 August 2023
" Faultless! "
" This is the Kia main dealer in Pula who have branched out into the rental market. Both cars rented had less than 3000km on the clock, basically brand new. Collection and drop off easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by BRANKA - 30 June 2023
" Highly recommended, such a professional company with great customer service, thank you "
" Probably the best experience so far! Immaculate car, super friendly and helpful staff, efficient pick up and drop off, well done Maxx Rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by GARY - 13 June 2023
" Apart from the pick up issues, no major issues "
" Only problem was didn't send a big enough vehicle to pick us up from the airport so had to leave 2 people behind then return back to the airport "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PULA, HR - Reviewed by DEAN - 24 May 2023
" Car hire can be a nightmare but you are very transparent in your pricing and about the terms and conditions. You quoted a fair price. "
" The guy was very efficient and explained everything clearly. The car was clean and in great condition. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PULA, HR - Reviewed by ZRINKA - 15 April 2023
" It was very easy to communicate with the rental company and they accommodated our special requests. "
" They were very professional and helpful. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by MARK - 19 September 2022
" Excellent customer service "
" Efficient service with helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by JAMES - 09 September 2022
" na "
" The Car was great but i found the meber of staff to be a bit cold towards me and my partner especially with all the questions as to were we would be taking the car etc. It was the start of our holiday and made us feel a bit anxious "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by NIGEL - 21 August 2022
" ~ "
" Vehicle windscreen was cracked on driver side. Staff attempted to rent this to me. Asked for another car - this had to be got from Avis and was not an ideal car - it was too big! And was towed from a parking space in Split. Had to pay 50 Euro. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PULA, HR - Reviewed by WAYNE - 16 August 2022
" Easy to book, much cheaper than from the actual airport. No issues everything was as described. "
" Easy collection and drop off. Collected and taken to airport by Maxx personnel. No issues, they spoke excellent English and the car was bigger than we expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by MATTHEW - 03 August 2022
" All went very well. Only feedback is that the car we rented has some sort of automatic steering correction which took me by surprise a few times before I figured out what was going on. It would be good to inform future customers of this to avoid a potential incident. "
" All went very well. Only feedback is that the car we rented has some sort of automatic steering correction which took me by surprise a few times before I figured out what was going on. It would be good to inform future customers of this to avoid a potential incident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by STEVEN - 13 July 2022
" The experience of Maxx Rent does not reflect well on you "
" Booked a pick up from Pula Airport, but when we called the company on arrival they said they needed to send us a minibus to pick us up and it would be there in 15mins. 45mins later, on a boiling hot day, with a 4 year old in tow, we were picked up in a clapped out blue minibus with no child seat (we had booked a child seat for the car, so one might assume...), and we were driven into Pula town, to what appeared to be a Kia service garage, to pick up the car. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 6
PULA, HR - Reviewed by ROBERT - 26 June 2022
" Good experience "
" Good, smooth experience with no hard sell to buy extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by IVAN - 23 January 2022
" Overall good "
" Car interior was very dirty when vehicle was handed over to me. Also, fuel level was 1/4 of a tank and not full as in the offer and reservation confirmation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZAGREB, HR - Reviewed by VLASTA - 07 October 2021
" Promptly was picked up at the airport and also on drop off to the airport "
" Professional, on time pick up and drop off to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by FATMIR - 17 September 2021
" It is not clear on the rental voucher as to when the Out of Hours charge kicks in. Need to make it clear as I was surprised when asked to pay 40Euro, as not expected "
" everything was perfect, and I have only praise words for Dejan who was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by JAMES - 24 August 2021
" Good "
" Very smooth, but quite a long drive off airport "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10