AUTO EUROPE MELBOURNE, AUSTRALIA Car Rental Reviews

MELBOURNE, AU - Reviewed by BELBINDER - 05 June 2025

" Seamless. Thank You "

" Staff was friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ROBERT - 29 March 2025

" Pressure form the company to have extras insurance cover that I aready had paid for with your company and didn't need. "

" The car was not very clean inside and out, I did show the staff, also pictures of vehicle didnt show damage to alloy wheels and looked clean on the outside which it wasn't. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MELBOURNE, AU - Reviewed by DANIEL - 21 February 2025

" Very efficient experience "

" Efficient trouble free collection and drop off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by ANNE - 20 February 2025

" all good from Auto Europe "

" Counter staff told us we have to have additional insurance although we already purchased it from you. refused but she still when on about it. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MELBOURNE, AU - Reviewed by KERRY - 16 February 2025

" All good "

" All good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MELBOURNE, AU - Reviewed by STEPHEN - 10 February 2025

" No comment "

" No comment "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by SCOTT - 04 February 2025

" I've used AutoEurope for years and have never encountered a problem. "

" I noted that the company I usually chose for my rentals was getting some less than ideal reviews so I decided to try Europcar on this trip. The car was as new and completely undamaged. The pick up and drop off was easy with pleasant staff and the pricing was competitive for an on airport location. I would happily recommend and use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MARK - 16 August 2024

" Na "

" Staff were helpful and seemed engaged in making the experience positive. The car was low on power for its size, which made it unenjoyable to drive and would make me unlikely to recommend eastcoast. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DAVID - 16 February 2024

" Excellent service "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ROY - 12 February 2024

" Nice car. Nice staff. Expensive. "

" All ok except for add ons and excessive insurance charges. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by NEBOJSA - 06 February 2024

" Pleasent staff and newish clean vehicle at a good price. "

" Very satisfied with an vehicle and service. Only snag is that a car is to be collected from a depot outside airport, needs time for transfer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JACQUELINE - 28 January 2024

" First class "

" Excellent in every way "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by PHILIP - 24 November 2023

" No problem with Auto Europe. "

" Car had many damage points not recorded on rental form/receipt or explained by counter staff. Rubbich from previous hire in car. One tryre under inflated, we had to blow up immediately. Never got an email receipt on return of vehicle. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 3

MELBOURNE, AU - Reviewed by MELANIE - 10 September 2023

" Everything was great "

" Staff were very friendly and professional Both pick up and drop off was very easy. Car was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by KEVAN - 20 May 2023

" I have nothing but praise for them and will use them again and recommend them to friends and family.. "

" The branch staff were very helpful after my car suffered a tyre failure and quickly refunded the money back for the replacement I had to buy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by SHAUN - 17 May 2023

" Best experience of car hire i have ever had . "

" Exceptional customer service came with us to check the car and pointed out the key points. Very quick from arrival to driving away . Car was excellent . On return we were on the shuttle minutes after arrival . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by GRAHAM - 13 May 2023

" see above "

" On arrival after a 23 hour flight, I queued for 35 mins to be told by the lady at the counter that I was 30 mins early and because my contract was through a third party she couldn't release the car and told me to join the back of the queue again. This was ridiculous wand typical of the "jobs worth" attitude of the lady. Apart from this stupid rule enforcement the rest of the car hire went without a hitch. I suggest some customer service training would not go amis! "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DARREN - 02 April 2023

" Overall great value for money and a good service. "

" Great experience overall, minor issue was that I'd started my rental at 9am but arrived 45 minutes early but I had to wait till 9am before I could collect the car, as there was no way to amend the booking. Partially my fault but I can't understand why the booking couldn't be changed. Otherwise everything else was great, good value for money, car was in great condition, drop off was slick and Bargain sorting out all the toll fees was a great help. Thanks. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by KELVIN - 18 March 2023

" sverbts4ret "

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Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MELBOURNE, AU - Reviewed by ROGER - 26 February 2023

" See above "

" Allocated a smaller car than I booked until I told them I required an SUV. Then told I was being given a free upgrade to the car I originally booked!! Did not receive the receipt with the additional rental cost by way of email. I had to request it at drop off. Having said that, the young man who booked the car out, although new to the job was very polite and helpful. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ROBERT - 13 February 2023

" N/A "

" NA "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JILL - 09 February 2023

" Staff were friendly and helpful, car was good. "

" The only reason I have given low score for overall, and drop off is because I had booked on terminal pickup however we needed to take a courtesy bus to the car office. I specifically booked on terminal because we had an invalid with us. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by SUSAN - 09 January 2023

" Ease of website use. "

" Pleasant staff, paid for cheapest and received a corolla hybrid which saved us lots on fuel. Easy checkin and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MARCIN - 22 November 2022

" Not a single problems, the car was already awaiting for me when arrive, just seat down and go head. "

" Very helpful costumers service, fully recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ANDREW - 24 April 2020

" Very happy, just like car hire should be. Thanks! "

" Absolutely satisfied in all respects. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ANDREW - 19 March 2020

" Our service desk experience could have been slicker. We were all booked in, without being asked if we needed any extra drivers. We then had to go through same process again. "

" Booing in could have been slicker "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by TETSUO - 19 March 2020

" I am regular user of AUTO EUROPE, and very satisfied. So I hope this is the just one off . "

" The car was burst front brake. Dead brake pad , it was metal to metal. Very poor maintenance and dangerous to drive. Worst things is, they knew before I rent the car !!!!!! They have no morals for safety. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MELBOURNE, AU - Reviewed by JACQUELINE - 18 March 2020

" Simple and efficient "

" We got what we paid for with the car. The staff and ease of hire were excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MELBOURNE, AU - Reviewed by DALE - 10 March 2020

" N/A "

" N/A "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MELBOURNE, AU - Reviewed by NEVILLE - 09 March 2020

" Once we had the car we did enjoy ourselves, but there must be an easier way to hire a car than what we went through "

" after doing all the paperwork with you, we had to do it all over again on arrival, this took 1\2 an hour when we did not need to after a long flight and they insisted we take out extra insurance, so will not be using Bargain rentals again "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by JAMES - 05 March 2020

" I Had to amend the pick up and drop off time with Thrifty and their system could not amend my auto Europe account so I could not be sure they had recorded the correct times. Thrifty were very good and sent confirmation emails. "

" GPS now fitted as standard in nearly all the cars yet Thrifty Charge for it. Very disappointed that staff at the counter still did the hard sell to give me an old fashioned stick on the dash GPS "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by GRAHAM - 02 March 2020

" Finished on a low "

" Being charged £2200 for damage caused by someone else left our holiday with a sour taste "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by SAMUEL - 01 March 2020

" Great service "

" Great service and great cats "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by SIMON - 27 February 2020

" My recommendation depends on how you handle my complaint here. "

" I have already given feedback about the tolls charged whilst in and around Melbourne. Hertz rental cars are pre-registered with the toll company (which is not the case with other rental companies) so there was no way to avoid them being automatically charged (I asked but was told no) and then sent on by Hertz PLUS AN AUD $38 ADMINISTRATION FEE WHICH IS OUTRAGEOUS. It appears from my credit card that the total tolls incurred were about $25 so their fee is 150% of the tolls, which is a disgrace. I cannot view their invoice as the link to their Journey Portal doesn't accept the only input I have to make, my date of birth, which I am pretty sure I have correct. They have ignored my complaint, which I have made at least three times presumably on the basis that I will just go away. I will never use them again and am happy to tell others about my experience as well. Their charge is completely out of proportion to the tolls incurred and the effort involved in on-charging them, which will have been automated of course. There was no mention of the administration fee at the time of booking, which if I had known about would have made them much more expensive than other firms who would therefore have got my business. $10 maybe acceptable but $38 is a joke; they charge it because they can and of course most Hertz users are companies and they don't care because they are not paying personally. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by STEVEN - 01 February 2020

" Not happy with alamo , hidden costs , wrong vehicle , no follow up from our complaints . Very dissatisfied, I travel to Australia often as well as family members and I wont be using alamo again "

" After thinking I had cover for vehicle I was shown a piece of paper with a picture of a small scratch and sent and told that if damage similar to these occurs I will be liable to a large bill , ended up paying about as much for the cover as the hire of vehicle which I might add was not the one we wanted , I hired a Kia carnival and ended up with a tarago , we were in a party of 8 and it was very restricted in the tarago compared with the much bigger kia , we complained to the staff when dropping vehicle off and got told the manager will ring , guess what , no phone call !! Not impressed and will not use alamo again "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by ROBERT - 30 January 2020

" As above "

" The aerial wasn't attached, I found it in the door pocket. I guess it was taken off when the car was washed. But I didn't realise until I was returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by STEVEN - 27 January 2020

" Great value "

" Better drop off car park signs needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by KEVIN - 26 December 2019

" No complaints at all....very goog "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by CAROLINE - 18 December 2019

" Very good experience overall "

" Friendly helpful staff and good car to drive. A very positive experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BRIAN - 17 December 2019

" Efficient staff, good web site and all in all a good experience. Many thanks. "

" An easy way to arrange car hire abroad. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by PAUL - 15 December 2019

" Completely justified great comments. Definitely use and recommend. Thankyou "

" Although there was a little confusion about the point of collection at the airport we were greeted by very friendly and informative staff. The car was very new, great condition and spotless. Fantastic all round service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DANIEL - 06 December 2019

" Great service, modern car and no major problems. "

" Great service at Melbourne Airport, I picked the car up 1.5 hours early with no problems. The car was a little dirty on the inside but other than that, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MELBOURNE, AU - Reviewed by JONATHAN - 15 November 2019

" Terrible. Booked at short notice (< 48hrs prior to pickup) and was told that to required 48hrs notice to cancel despite operator offering full refund. Complete joke. "

" I was able to cancel the reservation in person at the Hertz desk due to a change in travel plans. They informed me that they would offer a full refund however as the booking was through a third party that I should contact autoeurope directly. I was very disappointed that I was unable to cancel the booking or at a bare minimum receive a voucher to put toward a further booking. I will am now minded to never use your company again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MELBOURNE, AU - Reviewed by TREVOR - 12 November 2019

" Excellent. "

" I was disappointed with the car itself. I hired three different models over the holiday and this was inferior to the other two. The Swift I am presently driving feels much more driver friendly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by PAUL - 05 November 2019

" Encountered no problems. "

" Staff were very efficient and courteous. Premises were clean and welcoming. We were dealt with in a timely manner. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DAMEON - 02 November 2019

" Great "

" Lovley low mileage new hybrid corolla, great counter staff and car park staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BRENDAN - 21 October 2019

" Car was clean "

" The lady who handled my rental was very efficient and personable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MARK FRIANCIS - 03 October 2019

" very good to hire from will tell others to hire from them 10 point Bargain car hire "

" very good will go back again i have hired cars for them 3 times and never had any hassles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by COLIN - 20 September 2019

" On the whole very polite and helpful staff. The vehicle we rented was excellent. "

" Poor information about what was required from the second driver resulting in one wasted visit to their office due to being misinformed by head office. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ALAN - 05 September 2019

" Good car, good service "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by FRANCIS - 28 August 2019

" first class "

" first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by RICHARD - 18 August 2019

" Polite, friendly and highly professional staff. "

" Polite, friendly and highly professional staff. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by MARK - 12 August 2019

" See above "

" Broken wiper. Engine light fault. Fuel tank only half full at pick up. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MELBOURNE, AU - Reviewed by LESTER - 12 August 2019

" Quality. Top class service "

" Fantastic experience. Great car and fuel efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MARTIN - 11 August 2019

" Excellent service. "

" Very Happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DUNCAN - 28 July 2019

" I was particularly impressed with the speed of the drop-off process. I was running slightly later than I'd hoped for my check-in, and the process of drop-off took under a minute from the time I pulled into the car park "

" See below "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by GARETH - 09 June 2019

" See above "

" On arrival to Melbourne we couldn't get through to either of the contact numbers provided to arrange shuttle pickup. Also no answer on the emergency contact line. In the process of trying to arrange a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MELBOURNE, AU - Reviewed by ANDREW - 26 May 2019

" Good if you want to save by not having a pristine car .. lots of scratches and dents but mechanically sound. "

" Faulty sat nav only discovered once on freeway.however they refunded the 10 days rental of the sat nav after believing my version of events. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by MICHAEL - 22 May 2019

" See above "

" We arrived from London to Melbourne. I called and was advised our car was ready, they collected us but then couldn't find the car. Time passed, we asked for an update which we didn't really get, after about 30 minutes we received another car. We specifically asked for a manual but this was an automatic. I felt going through the whole process of getting another car would break me (after the long flight). The staff didn't seem much bothered. The car itself was ok throughout the rental. Drop off was rubbish. The staff snatched the key off me, took the car and left us waiting. This happened to others as well. We had some things we needed to complete at the airport so after about 10 minutes of standing waiting I asked about the transfer. The staff member told me it would be 7 minutes but at the same time was radioing to find the location of the driver. We ended up getting an Uber at our expense. This is a true example of you get what you pay for and we will be staying well clear of Autoeurope and whomever they decide to work with in the future. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MELBOURNE, AU - Reviewed by JOHN - 03 May 2019

" The pick up was easy , excellent car drove well, all in all a good company to rent from "

" we collected the car without any problems, however on my return to the UK i noticed a charge on my credit card of 30 dollars, no expaination. Could you please advise what this charge was for, because as far as i knew everything was covered, could you please find out what this charge was for and advise me, many thanks john "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JASON - 26 April 2019

" Was told by counter staff that this happens all the time with Auto Europe customers as not clear when booking. Also tried customers services but dreadful "

" Charged extortionate amount for child booster seats which were old and flimsy with no padding. Then charged extra 30% for pick up from airport, joke. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by JOHN - 22 April 2019

" Disappointed as we were late arriving at our destination. "

" The shuttle bus took quite some time to arrive and then waited 10 mins. before leaving the airport. 10 mins transfer time. The check in then took 25 mins. as the attendant left me standing half way through the check in procedure whilst they dealt with a phone call. Other staff who were not busy and did not offer to help. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by GRAHAM - 18 April 2019

" All very straight forward "

" All very straight forward "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by JONAY - 13 April 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ANNE - 08 April 2019

" I will only be happy with Auto Europe if that money is refunded, the exact amount in pounds, which is £100.38. We have proof for our credit card company and will take it up with them if this is not done. Criminals. "

" When we collected the car there was so much damage on it so we had to take photos of it and we still have them. We have been charged $183.81 for the damage someone else has done. I knew they'd do this, it's criminal. I want that money back. We even pointed it out and were told to take photos of the damage when we collected it. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by GERARD - 02 April 2019

" VERY SATISFIED "

" ALL FIRST CLASS FIRST TIME IVE USED YOUR COMPANY AND IT WILL NOT BE THE LAST ALL YOUR STAFF WHERE VERY FREINDLY AND HELPFUL "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DAVID - 01 April 2019

" Good service, fast and efficient. "

" Excellent service. Fast and efficient check out and check in. Would use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by STUART - 30 March 2019

" No further comments "

" All good but I have an outstanding. I was sent an invoice in German. I have requested an English version which i am yet to receive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by PATRICK - 17 March 2019

" Good service. "

" Good efficient service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MARZENA - 14 March 2019

" Pleased "

" Very Happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by NEVILLE - 14 March 2019

" value for money, pleasant collection and delivery to Melbourne airport, worth while booking and paying in advance to save time "

" value for money although car had a good few knocks and scrapes and could do with cruse control due to the slow straight roads "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MELBOURNE, AU - Reviewed by ANDREW - 03 March 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BRIAN - 03 March 2019

" Very good rate for the hire of a vehicle with a excellent hire car provider with a office/ car collection/drop off at the airport. Auto Europe will be my first site to go to for car hire rates. "

" Fast efficient very good value, no problems with minor scratches/damage to the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DAVID - 19 February 2019

" Ease of booking was good "

" The first car I was given pulled hard to the left - I took it back within 5 minutes and it was exchanged "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MELBOURNE, AU - Reviewed by ELVIS - 10 February 2019

" Will definitely rent with your company again depending on price etc at the time. Thank you "

" Great service. I would like to mention that regarding refuelling the petrol I wish the lady has suggested that I tick the box that provides refuelling at the lower price just in case I wasn't able to fill petrol before handing back the car. In fact, although we left adequate time, due to road work and diversions to get to the airport were not able to fill petrol and got charged the higher rate for petrol. However, very happy with your company and the condition of the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by LISA - 04 February 2019

" Really happy with East Coast care hire. The car was almost brand new and the process really easy. I would be happy to use again. "

" Really happy with the car hire in Melbourne. Staff very friendly and the car was almost brand new which was a huge bonus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ROBYN - 20 January 2019

" Booking very efficient and good price "

" All ok until drop off. Directed to park in a returns area at the airport but then mot obvious where to go. Found the office, told returns closed, handed in keys but received nothing to confirm we dropped car off. Car not checked, and have received no confirmation since that the return was all ok. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DOUGLAS - 18 January 2019

" Very competitive prices Virtually new cars Good pick up location "

" Very competitive on prices. Good location pick up Very pleasant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ANDREW - 14 January 2019

" See 3. An excellent overall experience. "

" Excellent experience, absolutely no faults or qualms whatsoever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by NIGEL - 09 January 2019

" Great customer service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BENTINCK - 10 December 2018

" Overall rental process was efficient. Staff was also helpful. "

" Pick up location was not clear and we had to hunt for the vehicle. Driver dropping us off at the airport was driving rather recklessly. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MELBOURNE, AU - Reviewed by JOSEPH - 30 November 2018

" All good. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ALLISTER - 26 November 2018

" No complaints except for the insurance thing the clerk was telling me we hadn't any we said we had then it was with auto europe not Hertz when i pointed out the first line of the terms suddenly we had insurance but no excess recovery insurance then the recovery insurance was with auto europe by now i was loseing the will to live But they did upgrade the car which was nice "

" Either the package that you purchase needs to be clearer or the staff need better training on these packages "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by HEATHER - 23 November 2018

" N/A "

" Pick up of car was excellent, staff very helpful and informative. Drop off of car was complete opposite experience. Staff were rude and slow. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by ALAN - 18 November 2018

" Very good experience "

" Delighted very pleased. Only negative was trying to phone on arrival. Our phones would not work and the airport phones were out of order. Kind lady on help desk sorted us out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by GEOFFREY - 22 October 2018

" Easy booking and I like the option for Excess Insurance as part of the booking. "

" In the past I have found Hertz to be more expensive than others as they are on the airport site. However, on this occasion pick-up and drop off at the airport suited my requirements better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JOHN - 20 September 2018

" Hertz are a Very efficient rental copmpany "

" Smooth rental experience and excellent value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ANDREW - 11 September 2018

" The score is due to the fact that you offer Hyundai cars! "

" The service was fine, my low scoring was due to the death trap which is disguised as a car! Absolutely horrible to drive! One of the worst car rentals I've ever experienced! Hyundai's should been taken off the road immediately! "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MELBOURNE, AU - Reviewed by STEPHEN - 28 August 2018

" Excellent. "

" Pick up and drop off were very quick. The car was brand new with delivery miles only. I was very happy with everything. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by WILLIAM - 13 August 2018

" System seemed to work. "

" Process seemed to be quick and easy - just as it should be. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by HERMAN - 21 May 2015

MELBOURNE, AU - Reviewed by MICHAEL - 01 March 2015

" excellent "

" excellent service and great little car! "

MELBOURNE, AU - Reviewed by JOHN RICHARD - 21 February 2015

" My booking did not go without a problem as I needed a pick up in Melbourne and drop off in Sydney. This is what I thought I had booked, only to discover that the booking made was for drop off in same city. I then had to phone to change it and the lady operator was very helpful but informed me that I would have to pay extra for the Sydney drop off at the time I collected the car from Melbourne. She amended the booking and sent me a new voucher with the correct details. I also purchased the additional insurance cover, however the Europcar office seemed unaware of this as they tried to sell it to me again. "

" I was very pleased with the car (VW Jetta TSI), plenty of room, large boot, lots of power and good economy. I did struggle a bit with the member of staff in Melbourne, partly due to my poor hearing (I wear fairly conspicuous hearing aids) and partly to his attitude (perhaps he had not had a good morning). Having prepaid for additional insurance cover, I did not expect to be asked if I wanted what I assume was same additional insurance again. There was a very good member of staff at drop off office in Sydney. "

MELBOURNE, AU - Reviewed by KEVIN - 25 March 2014

" Good price and ease of use. "

" Problem with collection of vehicle as Thrifty appeared unaware of the booking. However the finally got things sorted out. "

MELBOURNE, AU - Reviewed by STUART - 24 March 2014

" Easy to book. Car with Thrifty was as expected in Melbourne. Good price too. "

" Very easy to get the car on arrival at the Elizabeth Street branch of Thrifty. Dropping off procedure just as easy. Very helpful and polite staff. "

MELBOURNE, AU - Reviewed by STANLEY - 04 December 2013

" Fantastic, friedly helpful service, could not have been better "

" Excellent "

MELBOURNE, AU - Reviewed by NIGEL - 02 March 2013

" Excellent value for money! "

" Nice clean and tidy vehicle and very friendly staff. "

MELBOURNE, AU - Reviewed by KEVIN - 26 February 2013

" Excellent service no problems at all "

" Again excellent service "

MELBOURNE, AU - Reviewed by ANN - 06 January 2013

" A very good experience "

" Although we didn't know it at the time (jetlagged) they gave us the wrong car documents. This was only discovered when checking the car back in. "