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MENORCA CAR HIRE REVIEWS
Car hire reviews in Menorca
Menorca is the best Balearic island for lovers of the seaside and nature looking for a quiet haven under the warm Spanish sun. One of the main charms of this beautiful and largely understated island is that it retains a lot of its rural history, with a scattering of timeless whitewashed villages interpersed amongst fertile pine forests and citrus groves offering visitors a much slower pace than the neighbouring islands of Ibiza and Majorca. Splendidly peaceful and low-key, its port capital Mahón occupies a steep hillside overlooking a large natural harbour. Soak up the atmosphere and enjoy some tapas in the central Plaza de España before visiting the nearby Iglesia del Carmen Carmelite church with its delightful adjoining cloister which nowadays houses a traditional morning market. After that, take a leisurely stroll through the city's narrow cobblestone streets and admire the extensive sea views from the many outdoor bars and cafés dotted around town. The island's pristine landscape is best explored with a car hire in Menorca, which gives you quick access to some of the most important attractions, such as the prehistoric village of Talatí de Dalt, once a thriving community from 400 to 200 BC. Rising to an altitude of over 350 metres above sea level, El Toro (located in the centre of the island) is Menorca’s highest mountain. Besides the 13th-century church and statue of Jesus at the top, the views extending across the entire island on a clear day are absolutely breathtaking. Once Menorca's capital, Ciutadella on the spectacular west coast is also worth visiting for its wonderfully laid-back atmosphere and the authentic Mediterranean style of the architecture in its historic quarter.
With over 65 years of international car rental experience, Auto Europe is by far the best company to get you the cheapest deal for your car hire in Menorca, with pick-up points available all over the island, including Menorca Airport. For many years we have been working with the world’s leading car hire suppliers, including Hertz, Avis, Europcar, Sixt, Budget, Dollar, National, Alamo and many of the local rental companies, which enables us to offer the widest selection of cars and other vehicles in Menorca and elsewhere in Spain. The vast majority of our customers are satisfied with the quality of service we provide on the island, a fact proven by the many positive comments to be found in the Menorca car hire reviews section below.
AUTO EUROPE MENORCA, SPAIN Car Rental Reviews
Average Rating for Auto Europe Menorca:
MENORCA, ES - Reviewed by MR SATPAL - 17 September 2025
" process and prices happy with "
" Car was dirty with sand over the outside, difficult to see any sight damage, i did a video which showed a small dent in the door after it was washed. every thing else was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ROY - 17 September 2025
" Always receive a competitive price and the cancellation policy (48 hours before) is a good option. "
" Was pleasantly surprised on the service received at both pick up and drop off. However, it is important that when picking up the car that you check for damage and if unsure check with Goldcar before leaving the compound. They now do not accept photographic evidence of damage on the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GARY - 15 September 2025
" Would definitely use Auto Europe and Gobycar again "
" All very smooth. Pick up and drop off. Only thing ,but was not an big issue was the mini bus only accommodated max 8 people. Had to wait for next bus but only 15.ins. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ANTHONY - 15 September 2025
" Very good experience! "
" Very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MARK - 09 September 2025
" Auto care gets you to take insurance cover that's worthless. Avoid "
" AVOID. Will make you pay insurance no matter what cover you have! Worst company ever. & not at airport "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by KADEEM - 08 September 2025
" I am fraudulently being charged for something that has nothing to do with me. I had also confirmed the fuel amount was okay upon return. They are now trying to charge me for extra fuel also k "
" Initially the experience was pleasant however goldcar have tried to charge me for damage to the vehicle that I have not done. Luckily I had taken pictures before driving the vehicle. They are trying to charge me for damage that was already there prior to me taking the vehicle and I have pictures to prove it. I have contacted gold car directly in regards to this and sent pictures. They are fraudulently trying to charge me for damage I had not made. Interestingly, the employee who served me was adamant I wouldn't need to take photos of the care beforehand. I had done so anyway to cover myself and expressed that to her. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by CHRISTOPHER - 05 September 2025
" Outstanding "
" Shuttle bus took us straight to the office with no waiting. No problems with picking up or returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MARC - 02 September 2025
" Generally, very happy , just a shame it wasnt clean "
" Exterior of Vehicle was dirty and covered in tree sap, especially the windows "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by STEPHANIE - 28 August 2025
" Dreadful. One small mistake when completing the AutoEurope booking meant that the booking could not be processed by ClickRent and AutoEurope refused to change the booking. No refund and a new booking that was 50% more. You have gone from my favourite car booking site to one that I will not use again. "
" There was an error in the name of the booking that both AutoEurope and ClickRent refused to ammend. The €200 booking was cancelled with no refund and the only alternative offered was €335 booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by CHLOE - 24 August 2025
" The pick up / drop off of the vehicle and the transfer to and from the airport was very good. The only issue's was the car insurance and 'go by car' trying to make extra money out of us by telling us we weren't insured with them and needed to pay another £250. They also tried to charge £69 instead of £49 for an extra driver "
" Even though we took out fully comp insurance with auto Europe when we booked the car hire, go by car company tried to tell us we were not insured with them and needed to pay an extra £250. We refused. They also tried to charge us £69 instead of £49 for an extra driver. Again we had to show them the paperwork with the correct price. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOANNA - 21 August 2025
" I feel that it was misleading paying insurance with auto europe at the booking stage and then having to pay again with Goldcar. It would be easier and clear for us to pay Gold car and Auto Europe take a cut from there. There were many upset customers in the queue and my friends paid for the higher insurance with Auto Europe also so were not happy. A refund from Auto Europe would be welcome as this was misleading. "
" Paying again for insurance was a little misleading but the lady at Goldcar was excellent. Auto Europe should not charge for insurance and make us pay again. It left a bad taste. We come to Menorca 2-3times a year as we have a family home. Our car has just broken down so this was the first time we have hired on the island. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NICHOLAS - 15 August 2025
" So fast and hassle free "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DANIEL - 12 August 2025
" To collect the car took over 2 hours and was miles away from the airport, we dropped it off a day early because we were worried it would make us late for our flight to drop it off on the morning we departed. We were sold insurance and paid £300, which was nearly as much as the car because they said if we got even a scratch on it it would cost hundred of euros! This was despite already purchasing extra insurance in the UK via Auto Europe. "
" To collect the car took over 2 hours and was miles away from the airport, we dropped it off a day early because we were worried it would make us late for our flight to drop it off on the morning we departed. We were sold insurance and paid £300, which was nearly as much as the car because they said if we got even a scratch on it it would cost hundred of euros! This was despite already purchasing extra insurance in the UK via Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by CHRISTOPHER - 06 August 2025
" Auto Europe were most helpful in every way "
" Excellent very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by RICHARD - 31 July 2025
" Very positive experience "
" Excellent service friendly staff. The car was first rate and easy to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVE - 29 July 2025
" Would definitely use again "
" Brilliant service and superb car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GRAHAM - 20 July 2025
" Nothing to add to above It could not have gone better Everyone was so helpful "
" Superb efficient service throughout Staff happy to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALAN - 20 July 2025
" Good price. Great cancellation and amend policy "
" Very good price. There was some damage not registered at pick up, likewise the amount of fuel was not documented correctly. Having taken photos there was no additional charge and the discrepancy was handled swiftly. Car was very good spec, clean, and modern "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by NEIL - 15 July 2025
" I have used you a few times and Not bad problems before so will probably use you again but not with Click Rent no matter how cheap they are! "
" Not impressed! I agreed to pay extra forty euros to avoid queuing but as I had queue I refused to pay it.From that point on the receptionist became very rude and at the end I asked for some basic directions and his answer was *Google maps* Car was filthy and drove straight to Lidl and bought glass cleaner Will never use them agajn "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MENORCA, ES - Reviewed by MICHAEL - 14 July 2025
" Very happy and would use again as long as the prices stay as compy "
" Great experience, brand new Clio with a few miles on the clock. Quick check in and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TIM - 14 July 2025
" As always there is a lot of high pressure sales on the extra insurance. It is very unclear what the basic package covers; vey little useful information is given as to what happens in a breakdown or emergency. I ordered a manual but got given an automatic. I had to find the car myself no-one offered to show me round the car. The instructions for where the car was parked were incorrect. Very little signage as to how to get out of the multi-level car park (Mahon is level 3 for exit); we nearly got stuck on level 0.... I also had to take my own photos of the car and then email them through to auto-europe. This proved impossible due to ispn issues overseas, which was stressful. Obviously it's better if a rep from the company shows you round the car. Next time I will use a smaller company off the airport. "
" As always there is a lot of high pressure sales on the extra insurance. It is very unclear what the basic package covers; vey little useful information is given as to what happens in a breakdown or emergency. I ordered a manual but got given an automatic. I had to find the car myself no-one offered to show me round the car. The instructions for where the car was parked were incorrect. Very little signage as to how to get out of the multi-level car park (Mahon is level 3 for exit); we nearly got stuck on level 0.... I also had to take my own photos of the car and then email them through to auto-europe. This proved impossible due to ispn issues overseas, which was stressful. Obviously it's better if a rep from the company shows you round the car. Next time I will use a smaller company off the airport. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by ALVARO - 10 July 2025
" I was charged twice for car insurance - first via email from autoeurope, then on site by clickrent saying that autoeurope is a different company and that claiming back to them could be to challenging to accept and also told that with clickrent they would not "check the car much on return" - which I found upsetting as I was almost persuaded to having to hire with clickrent or they will charge me extra on return. Also, no discount or refund for already paid autoeurope insurance when hiring the second insurance policy with clickrent - told that "it is a different company". Total scam - wouldn't recommend clickrent or europcare "
" I was charged twice for car insurance - first via email from autoeurope, then on site by clickrent saying that autoeurope is a different company and that claiming back to them could be to challenging to accept and also told that with clickrent they would not "check the car much on return" - which I found upsetting as I was almost persuaded to having to hire with clickrent or they will charge me extra on return. Also, no discount or refund for already paid autoeurope insurance when hiring the second insurance policy with clickrent - told that "it is a different company". Total scam - wouldn't recommend clickrent or europcare "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by PAUL - 07 July 2025
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BRUCE - 05 July 2025
" Wrong car "
" Car provided was not a compatible car to the one I rented. We rented a mid SUV and was given mid saloon car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GARETH - 03 July 2025
" Very promp pick up and helpful staff "
" Have used click rent several times excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEVEN - 03 July 2025
" All good, car higher is off the airport but saying that the bus was very nice for transport. "
" Great car choice all in very good condition, although there crash waiver deposit is very high, so although no issues I always had the dress over my head "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CRAIG - 03 July 2025
" Good "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by DAVID - 02 July 2025
" All good ... "
" Everything went smoothly - just a long way from the arrivals . I chose Budget as it was in arrivals but then had to walk miles!!! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DENNIS - 30 June 2025
" Great all round experience at a competitive price. "
" Courtesy bus there when we arrived and taken straight to collection point. Collection was quickly and efficiently handled. Very nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BERNARD - 30 June 2025
" vg "
" vg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 27 June 2025
" I always use Auto Europe, they are the BEST. "
" All went very smoothly & very nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 24 June 2025
" No problems "
" Car clean inside - loads of marks on exterior, No one hands the vehicle so always take photos. No attempt to make anu money from rental desk or drop off so overall very satisfied and have booked again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by MARK - 23 June 2025
" Excellent "
" Very smooth pick up and return. One of the best! Super car selection and clean upon collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GRAHAM - 22 June 2025
" see above "
" Everything was easy and less stressful than the alternatives with their threats of extra charges if you were outside the pick up or drop off period "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 18 June 2025
" No "
" Turned out to be rather more expensive than I anticipated with all the all the extra insurance add-ons "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by RICHARD - 18 June 2025
" See above "
" it was disappointing that because of out late arrival my pick up time had passed, which meant that I had to hire a more expensive car from you, and am still awaiting a full refund promised, which I will be grateful for when it arrives "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 17 June 2025
" Very good car friendly staff easy transfer all good highly reccomended "
" excellent service and experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CHRISTOPHER - 16 June 2025
" Auto Europe are very good, especially when travelling to the U.S.A. because they provide all the necessary insurances required for you to be safely covered. "
" On arrival at Mahon Airport, Menorca you have to get a shuttle bus to the O.K. Mobility offices. There are no signs for the Shuttle Bus and you have to ask other Companies to assist. Once we were taken to the Offices, there were four families waiting for cars and only one member of staff. Apart from that, everything else went well. Our car only had 500 miles on the clock. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALEXANDER - 16 June 2025
" We have been charged £740 for an additional insurance that we already had with Auto Europe. We have been mis-sold the insurance as we were told that we would not be covered if we had an accident. We require a full refund for this additional mis-sold insurance policy and will take this further if we have to. "
" We have been charged £740 for an additional insurance that we already had with Auto Europe. We have been mis-sold the insurance as we were told that we would not be covered if we had an accident. We require a full refund for this additional mis-sold insurance policy and will take this further if we have to. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by IAIN - 15 June 2025
" Easy to use website. You just have to careful about pickup and drop off location. Kept informed leading up to hire regarding credit card and license. We even got a second driver at no extra charge. All great thanks. "
" Very professional from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 11 June 2025
" The booking of the car was very easy and competitively priced. "
" It was a very positive experience from pick up to return to the airport 2 weeks later. All staff were very friendly, courteous and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PETER - 10 June 2025
" very efficient, good quality vehicle "
" very efficient, good quality vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL ANTHONY - 10 June 2025
" Had to phone to be picked up at the airport . Didn't like the ford focus much . Very low to the ground and a gear box that was difficult to use "
" Could do a lot more to be effecient. Taking back the car was time consuming with st least 15 minutes looking over the car for any defects,, "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by MICHAEL - 07 June 2025
" Very good excellent prices "
" Helpful Staff and quick registration. Almost brand new car.would highly recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MATTHEW - 03 June 2025
" Very good, will book again "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CHRISTOPHER - 02 June 2025
" When buying the rental online full damage waiver insurance is offered (granted by the agent) and I often take this up recognising I would need to pay for any damages and claim this back. However, when in resort and collecting the car the staff have no knowledge of this insurance and again try and sell you all forms of damage waiver insurance at a great cost. Far higher cost than the actual rental. My daily rental was approx £25 per day including damage waiver insurance, however the in resort insurance was offered at £21, £35 and £48 per day (for 3 varying cover levels) - the pressure sell is uncomfortable with warning of having to deal with foreign police and lawyers if an accident occurred. Why can't your agents and your rental company speak to each other and stop this hard sell to those who have already covered the risk? The agent that introduced me to your rental cars is clearly acting for you and taking a fee but appear to have no responsibility / ability to let you know they have already sold waivers insurance. In this day and age of consumer duty this seems unacceptable. "
" When buying the rental online full damage waiver insurance is offered (granted by the agent) and I often take this up recognising I would need to pay for any damages and claim this back. However, when in resort and collecting the car the staff have no knowledge of this insurance and again try and sell you all forms of damage waiver insurance at a great cost. Far higher cost than the actual rental. My daily rental was approx £25 per day including damage waiver insurance, however the in resort insurance was offered at £21, £35 and £48 per day (for 3 varying cover levels) - the pressure sell is uncomfortable with warning of having to deal with foreign police and lawyers if an accident occurred. Why can't your agents and your rental company speak to each other and stop this hard sell to those who have already covered the risk? The agent that introduced me to your rental cars is clearly acting for you and taking a fee but appear to have no responsibility / ability to let you know they have already sold waivers insurance. In this day and age of consumer duty this seems unacceptable. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by ROY - 30 May 2025
" I always find the Auto Europe provides competitive pricing and good service. Also with the guarantee that the rental can be cancelled 48 hours before your trip. "
" Very disappointed with the hard sell for their additional insurance cover, which was twice the cost of the actual car hire. They should accept that you have arranged suitable cover and not press hard for their insurance. Also the car had damage, which was not highlighted by the staff or in the booking confirmation documentation. When I raised the matter with agent that completed the booking, he just said take photos - which I did but was not at ease for the rest of the holiday, concerned that I would be penalised for the damage. As it happens when returning the vehicle the agent was very good and efficient and already was aware of the damage. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by STEPHEN - 25 May 2025
" I always use Auto Europe as they are best place to hire a car. "
" All good but had to wait a bit too long at the airport for the ClickRent shuttle to pick us up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GEOFFREY - 25 May 2025
" Easy pickup and return to base.Cheerful staff even in the rain on the day! "
" Very competitive pricing and pleasant efficient staff in the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BRYAN - 25 May 2025
" No "
" No "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ADAM - 16 May 2025
" Disappointed "
" Disappointed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by CHRISTOPHER - 15 May 2025
" Disappointed Auto Europe have a company like Click Rent on their books, and this shakes my confidence using Auto Europe again. "
" I specifically filtered search results when booking to on airport collection. Click Rent were not on airport as claimed and we had a 20min+ wait to be collected and taken some distance away from the terminal to collect the car. Upon collection, we felt blackmailed around taking additional insurance, on top of the CDW already purchased from Auto Europe. I refused and had to agree to a €2,000 hold on my credit card instead. Noone inspected the vehicle with me upon collection. The car was filthy and had several serious dents and scratches, including major damage to the passenger side. Numerous photographs were taken as a result but the main concern is a prior customer or customers have no doubt had to pay significant damage fees but the car hire company has taken the money without carrying out the necessary repairs. Overall a negative experience with an overriding sense the company operated dishonestly both in terms of their false claim of being on-airport, and the lack of care of their fleet. I will not use again and would definitely not recommend. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by DENISE - 12 May 2025
" Excellent company "
" Great company. Really efficient & never any problems. Will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 06 May 2025
" Good car in good condition easy pickup and drop off "
" Quick and easy the shuttle bus was waiting to take us the short distance to collect the car no queues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 25 March 2025
" Did a good job "
" Efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PABLO - 25 February 2025
" Customer service was great "
" 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GARETH - 08 February 2025
" Will look to book with them again "
" Great value ,prompt pick up from airport and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by GARETH - 03 December 2024
" Excellent company "
" Fantastic value and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by SARAH - 05 November 2024
" Always happy to check their prices and availability - 90% of the time book with them but for some airports, going direct is cheaper "
" There were counter staff in arrivals hall and also passed the customs in the main airport area. There was a queue of people waiting on one side and the person on the other side didn't think to come and help ease that queue. Someone came to them on their side and was served straight away - not a great look of customer service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JEREMY - 04 November 2024
" Excellent service all round. "
" Excellent service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NIGEL - 01 November 2024
" I wouldn't hesitate to use AutosMenorca again. Thank you. "
" Great service and the girl who sorted my booking out was also the same girl that accepted the car return. She was lovely and vet helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by ANDREW - 30 October 2024
" We probably won't book through you again, based on the spec of vehicle we booked not being available. In future, I would most likely go direct to avoid confusion of what vehicles they have available, to avoid the headache and stress this caused us, not to mention the additional costs we received by having to pay for twice the fuel, twice the parking fees etc. "
" We booked for a 7 seat vehicle as there was 6 of us going on holiday. Upon arrival, we were told that they have no 7 seat vehicles available, and were told we would either need to cancel or take two vehicles instead. OK Mobility staff were incredibly stressed, and therefore quite aggressive and frustrated with the whole situation which only added to our own stress, at the beginning of our holiday. After much back and forth, we managed to speak to a manager who finally gave in and gave us the second vehicle for free, which we were grateful for. However, this doesn't account for double the amount of parking, double the amount of fuel, and a friend having to suddenly drive (having not had the chance to research road laws etc.). The 'paid for' vehicle was quite old, and struggled to get up any kind of hill. However, it was clean and it did do the job required. The second 'free' vehicle was much nicer. However, again both vehicles weren't the same spec as we had booked, as we booked the 7 seater to be an automatic, however both vehicles were manual. I asked if this could be changed, however they said something along the lines of "what else do you want, we've given you a second vehicle". So we weren't best pleased. However, our biggest concern over the whole thing was that we had no knowledge of if the additional vehicle and second driver were even insured, as the staff member was not able to explain this or understand English well enough to discuss the issue, and was quite clearly rushed to get us out of the door. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by MARK - 22 October 2024
" Very efficient service at a good price "
" The car had a lot of scratches and dents. Interior was clean but the exterior was quite dirty. None of this was a problem but it's why I said 8/10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by TERENCE - 22 October 2024
" Every thing went good. "
" Very easy to book. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TIMOTHY - 21 October 2024
" I have used autoeurope for several years and this is the first time I have had to refuse a vehicle "
" I had to refuse the first vehicle they gave me because the tyres were in a dangerous condition, wear and serious sidewall damage. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MENORCA, ES - Reviewed by ALISON - 21 October 2024
" Whole experience was excellent from start to finish. "
" Very straightforward from start to finish. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TERRY - 19 October 2024
" Excellent service and vehicle, the only slight issue, was the lack of signage for the transfer pick up location. "
" Excellent service and polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 18 October 2024
" Good comparison site "
" Poor service and very bad driver on courtesy bus from airport and rude "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by STUART - 17 October 2024
" Felt I have been ripped off . Very misleading "
" Europcar were fine unfortunately I thought that paying an extra premium I paid with the booking would include the full insurance. On arriving at the airport this was not the case and I had to pay a lot more to Europcar for full insurance. What was the extra £45 ish pounds for on my booking? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOHN - 16 October 2024
" Easy to book. Clear documentation and pick up instructions. Very compeditive on price. Will use again. "
" At pick up keddy/europcar staff very efficient with easy sales style and good english. Car however had small elements of damage not mentioned on agreement could have been an issue on return if not spotted. Car return very efficient no issues. Car itself (opel crossland) not very good to drive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PETER - 14 October 2024
" n/a "
" n/a "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by WARWICK - 12 October 2024
" All very good and would recommend them "
" All very smooth and good service from everybody involved "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by DAVID - 11 October 2024
" Never an issue 5th time used them "
" Excellent throughout apart from transfers which are a free for all - the drivers made no attempt to manage passengers or baggage "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 11 October 2024
" Strongly recommend using OK Mobility in Menorca. "
" Great staff, efficient systems, very quick shuttle back to airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ROGER - 10 October 2024
" As I've said, staff and drop were great. Pick up needed much better signage and less 'blocking' of credit cards would help. "
" Bit steep to block nearly a €1000 on my credit card and to say all the stress (that we've now applied) can be released if you give us €180. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by ROBERT - 08 October 2024
" Fff "
" Fdd "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LINDA - 07 October 2024
" Good company nice new clean car "
" Everything went as planned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOHN LORIMER - 06 October 2024
" See above ......Great cars and great service.generally. Thank you. "
" The only negative was the man who took the keys from us when we returned the car. Very curt, even rude and unpleasant. Not helpful. Was he having a bad day possibly.? He was tall and thinning hair. His same sounded like Grook or Groud or something like that . Two other female customers commented to me that he was unpleasant to them too. Sorry to be negative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GRAHAM - 06 October 2024
" Overall an excellent experience. "
" Polite and efficient service. They also provided a free vehicle upgrade which was greatly appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NIGEL - 03 October 2024
" Dreadful experience "
" Car fine but on return said ŵe had very small damage to front bumper, we totally disputed. They had never given us any information about condition on pick up, but we had checked ourselves and took photos of most obvious. We missed one shuttle bus to terminal and couldn't miss second so forced to sign that we accepted charge. Invoiced for 480 Euros for a mark a couple of centimetres across. Given customer care email to take up complaint but they haven't answered three emails. Looking on Facebook this seems to be normal procedure for these cowboys, stop using them for your own good as well as customers!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by PAUL - 30 September 2024
" Good price and communications "
" All went well and was stress free "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ROGER - 28 September 2024
" I have no issues but o will comment insurance charges silly prices "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALAN - 28 September 2024
" Left feeling very insecure about this car rental "
" Very slow at pick up. We were badgered into buying very expencive extra insurance and to up upgrade the vehicle. We did not buy any "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAEL - 27 September 2024
" As above "
" Excellent in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by RON - 26 September 2024
" Great service from Keddy/Europcar "
" Very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ABDELKRIM - 26 September 2024
" Always good service been using it for many years "
" Quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TOBY - 26 September 2024
" The collection/drop off point was too far from the airport terminal "
" The staff were efficient and friendly but the extra payments were confusing and not explained well enough "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by WAYNE - 25 September 2024
" nice and easy "
" nice and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAEL - 24 September 2024
" good "
" Helpful friendly staff. Pick up delayed by allocation of larger car than ordered, not wanted. Staff at counter worked hard and wefound a suitable car. Drop off could not have been more efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BARBARA - 23 September 2024
" overall good experience, will use again "
" friendly and professional service, good car. the only negative is that flight arrived 20mins earlier but wasn't able to collect the car until the exact time stated on the booking, a little bit of flexibility would have been helpful "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by IAN - 22 September 2024
" All fine from start to end. Auto Europe easy to deal with. Quick reply to my one question. "
" Have used before all good no issues, good deal for airport pick up others charge a lot more . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by RICHARD - 21 September 2024
" I feel that OK Mobility needs to be scrutinised by Auto Europe. The check-in was impolite, verging on rude. I was of the opinion that i had paid Auto Europe for the insurances, but they insisted I had not. Obviously, I feel that I have paid for something which I did not get. Your comments will be appreciated as I feel that I'm entitled to a refund for the disputed extra payment. "
" Upon arrival, they insisted that I had not purchased the "all-inclusive" insurance; stating that "this was to a third party, not OK Mobility". Also, despite booking a large, automatic car, they tried to fob me off with a small Seat manual car. Only after much discussion did I get the vehicle which I had booked. I decided to risk the insurance issue and signed off a Euro 2000 deposit. By contrast, the return handover was handled impeccably, courteously and without any hassles. I am still waiting for the return of my deposit although i have an email from OK Mobility stating that it will be refunded to my credit card. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ANDREW - 20 September 2024
" Seamless! "
" Couldn't fault the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by EDWARD - 16 September 2024
" Probably will not use them again, we would have been happier with a smaller car as requested and not the bigger car given, which was a nightmare. "
" We were upgraded as regular clients. However the car we were given the electrics kept cutting off leaving us with no power. They would come on again within 10 seconds. We thought we were doing something wrong. This happened every day 2 to 3 times. The day before we flew back the car cut off completely and did not re-start. We had to call the breakdown number provided. They were very quick in getting to us. Apparently the battery lead was not connected properly hence power was cutting off. This was a very anxious time for us and we were worried that we would be stuck without any car hire to get us back to airport. Also we were thankful that the car didn't break down when we went to mont Toro that day as would have proved extremely dangerous. This incident spoilt our last day. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by CHARLES - 14 September 2024
" Easy to book and they used reliable hire company but disappointed that I had to pay in full when booking even though about 10 months in advance. "
" Reasonably efficient check in on arrival. No hard sell of additional insurance and refuelling policy clearly explained. Car nearly new. However, when we required roadside assistance nobody came. Fortunately issue resolved itself. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 06 September 2024
" Never use anyone else. Always a brilliant experience. Thank you. "
" Fast & efficient but could do with a more frequent shuttle bus pick up from airport on arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JAMES - 04 September 2024
" A1 service, nothing to fault. Immaculate car, friendly and efficient collection and drop off at a fair price with no hidden surprise charges. Recommended. "
" A fair price, trouble free collection and return, friendly staff, no hidden surprise charges, immaculate car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BEN - 02 September 2024
" All good from Auto Europe "
" Very poor collection from airport, about 50mins. Also tried to claim €2000 deposit rather than the €1200 stated in the contract. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by ANNE - 02 September 2024
" Went to autosmenorca because of the good and positive reviews but will never go back, terrible experience. "
" Agent at the counter was terribly rude - he even got told off by his boss because he did not want to change anything but still, treated us very very badly. (not even looking at us) We never received the contract (he did not ask for an email address). Luckily the drop-off team advised not to leave without the contract - talked to the boss directly and he was super helpful (changed the key ring that was broken and not showing emergency number nor type of fuel) and printed the contract. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MENORCA, ES - Reviewed by BEN - 29 August 2024
" See No. 3 "
" Very happy with the service from Gobycar... less so with my dealings with AutoEurope. Prior to my vacation, I contacted AutoEurope on several occasions asking if a International Driving Permit was required. After looking online and seeing that IDP's haven't been mandatory in Spain for the past few years I was surprised when AutoEurope insisted it was required. They couldn't advise which one but insisted I needed one. I spent time and money obtaining one only to find out when I got to Gobycars that it wasn't required. Is suggest you improve your communication skills with your rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SIMON - 21 August 2024
" Great service "
" Fantastic corsa with keyless entry provided. They were very quick with providing the car and with transfer from airport to gold car rental depot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CAROLYN - 21 August 2024
" Appreciate the extra discounts available by booking with Auto Europe. Good company to deal with. "
" Great car and service. Very easy company with which to deal. Will definitely use again. Do take photos of any damage when you collect the car as there was nothing marked on our paperwork despite obvious marks; we would have been charged for a previous scrape without the photographic evidence. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by JOHN - 20 August 2024
" check for any hidden extras. "
" Nice friendly staff. clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PETER - 12 August 2024
" Overall a good experience, booked with what I thought was a budget price, but was really top quality car and ended up with Europcar - a well known brand. Bought excess insurance via AutoEurope cant comment on this as luckily I did not have any claims to make! "
" Great quality car, much better than I was expecting! Only downside was that the collection experience was not great. Very slow at the desk, and tried to upsell me - car, fuel, insurance and breakdown cover. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CHRISTOPHER - 09 August 2024
" Would advice friends to beware of car hire company practices in respect of superficial damage and to have the car washed before return and buy a bottle of car polish. "
" Service was great, but on return was charged for damage from hedge contact, these in my opinion would be expected by the firm with the roads on the island and would be polished out. Plus charged for a car parking mark on 1 door, again, although all care being taken are to be expected in today's size of parking spaces and increased size of cars this could again be mostly polished out. I suspect that all the marks will be polished out at no real cost to the company Amount charged being just below excess payment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAEL - 07 August 2024
" i would be grateful if you could look into this for me. "
" I think i got charged twice for the car. you charged me and then i think goldcar also charged me. i thought i signed up for the extras insurance but was told at the counter i had only the basic. I realised then that Auto Europe had only charged me for the basic insurance when i looked at my credit card account. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KATE - 02 August 2024
" cheap - but if you use suppliers like GoldCar it makes it hard to recommend - equally, you could provide additional information or perhaps provide your own gap insurance but if you are offering a price comparison site that does not identify hidden costs then its hardly a comparison "
" all was okay apart from being pressured to buy the onsite insurance that was more expensive than the car - if my husband had not been wise to this i would have felt compelled to buy it as others who were there did - this is really unsavory because we were quoted E240 for additional insurance that my husband bought on line for £22 "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by MICHAEL - 31 July 2024
" The person before me at drop off obviously didn't take out additional insurance and his vehicle was inspected with a fine-toothed comb even down to stone-chip damage which could have been inflicted by anyone at anytime. He was obviously not very happy with the service he received- understandably. I wouldn't have been either. "
" Not as good value for money as led to believe with additional insurances having to be taken out on the spot when picking up the vehicle which was damaged on the rear near side door and the front off side wheel arch - not very impressed - obviously the money paid for insurances to rectify vehicles hasn't been put to its intended use to maintain the vehicles ! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by BRIAN - 28 July 2024
" Easy to book, good service "
" Straightforward and quick pick up and drop off. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by VICTORIA - 27 July 2024
" I'm confused and nervous as to what I'm buying and what I'm covered for using Auto Europe when it comes to the actual car hire with the rental company. Although no problems with Auto Europe and a very fair price, this would influence my decision to use the company again. "
" We waited well over 45 mins for the shuttle bus to arrive and collect us. The office were keen to upsell, extra insurance, bigger car etc. We declined the bigger car, but turns out we were getting it anyway! Insurance was complicated, we thought we had paid for the additional cover as we paid the higher price with auto Europe however the sales office claimed that wasn't insurance with gobycar so we should take out a further policy of €350. We declined and they were quite keen for us to revisit this, suggesting a few times. Sadly, as a first timer driver abroad, the initial experience knocked my confidence quite a lot and effected my willingness to drive during our holiday in fear of the consequences of declining their upsell opportunities, "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by CHRIS - 27 July 2024
" Still waiting for an outcome to this issue. I am £150 out of pocket with cost of hire plus two taxis to get us to the hire offices from the airport and a second to our accommodation carless. "
" I have already recorded a compkaint with you and request for a refund. OK Mobility were unable to cope with the volume of customers leading to us giving up in the very long queue at their offices. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by DAVID - 22 July 2024
" Linked to ok mobility my rating has to be neutral as above. "
" Car was specified to carry 3 large suitcases, however it would barely carry 2, with 5 adults we had to hire a second vehicle to accommodate passengers and luggage, hire process very slow. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by JAMES - 20 July 2024
" We had a good experience when using Auto Europe in France, but this last experience in menorca was so bad that I doubt I will ever hire a car again. "
" They charged us 3 lots of €350 for pre-existing scratches. We had photographed one mark so they knocked that off the bill. Then we had a heated discussion where the staff member was extremely arrogant and rude. We eventually got the bill down to €75, however when we got back they had taken £130 from our deposit. The contract was also for a full tank on return but it was half empty when we had collected it. I phoned to have it corrected. Overall the experience was disgusting and I am appalled that these crooks can remain in business. I suggest you don't use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by MARK - 20 July 2024
" I've had no response to my claim and would appreciate at least some sort of response from them "
" See email about damage to undercarriage that wasn't by me. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GRAHAM - 20 July 2024
" Would book again no problems "
" Despite being very busy check in was over quickly Car was almost new and very clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SOHAIL - 17 July 2024
" Pay extra £56. Hidden charges "
" Hidden charges "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by STEPHEN - 16 July 2024
" Decent vehicle (Peugeot 5008). Plenty of space and good size. "
" Easy rental experience. Transfer to depot quite smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DUNCAN - 11 July 2024
" Pick up from the airport took an hour and it was late at night. Additional cost of insurance et al left a very sour taste in the mouth. "
" Insurance and excess cover cost another cE250 for 10 days. Be upfront with the costs when hiring and don't hide behind the small print in your T&Cs. When you hire a car you want to know the full cost. Is that not reasonable? "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JONATHAN - 09 July 2024
" collected from airport after flight and taken to office five minutes away. Filled in the details and drove of in a brand new car full of gas with no problems at all would highly recommend. "
" Got upgraded to a brand new car and cant fault the full experiance in any way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by AARON - 09 July 2024
" I would probably look at using an airport based rental company next time due to this experience. "
" Collection at the airport is an absolute free for all, no system in place to prioritise customers. The cost charged for car seats was 50% of the hire cost, if this was known prior I would have taken my own. The contact number doesn't work for the Menorca branch and the voice recognition was awful. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by STEPHEN - 01 July 2024
" We arrived at designated area in car park to get shuttle bus was told it would be 10 minutes was 45 minutes. The card machine to leave deposit kept saying our card wasn't working do had to part with 300 euros cash. The same card worked fine the whole holiday in many places. The car itself was fine and virtually new and the return drop off went smoothly "
" We arrived at designated area in car park to get shuttle bus was told it would be 10 minutes was 45 minutes. The card machine to leave deposit kept saying our card wasn't working do had to part with 300 euros cash. The same card worked fine the whole holiday in many places. The car itself was fine and virtually new and the return drop off went smoothly "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KINGSLEY - 28 June 2024
" Easy process "
" Very easy to deal with. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GREGORY - 25 June 2024
" Ĥhhjj "
" ........ggggggg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by DENISE - 18 June 2024
" Quick drop off, new car, excellent all round "
" Excellent car hire company. We would definitely use Hiper again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANDREW - 11 June 2024
" A no hassle experience apart from my previous comments "
" The only negative was Goldcar trying to bump up the liability insurance when I had already paid for the extra on Auto Europe website. Made me a little warey at what I was paying the extra for. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 30 May 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KURT - 27 May 2024
" Had an issue with my booking not been forwarded to auto Menorca and as this was added stress the staff were great to act on my behalf and put right so I could be on my way. "
" Great friendly staff and easy booking and a great selection of cars for a great comfortable driving experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SARAH - 20 May 2024
" Excellent service "
" 5 star service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BHARAT - 20 May 2024
" No complaints and the price was fair and the car excellent. "
" They were quick, efficient and friendly. Didn't try to sell you stuff you don't need or already have. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOSEPH - 14 May 2024
" See previous comment. "
" Everything ran like clockwork both collecting the vehicle and returning it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by IAN - 13 May 2024
" Easy enough, but not clear when booking this is off-airport. Staff friendly but not very attentive and a little pushy with extra insurance. For the car we had, with all it's damage there's no way if they came back with faults I would have paid, as the car war given to us damaged, it would have to have been a significant damaged caused by ourselves. "
" Pick up ok, biggest issue was condition of car and lack of checking which was non-existent. Given Keys, told to find car was not accompanied to car, paper work was blank for car condition. Having found car it had marks on every panel. (Keyed along full length on car on one side, scrapes on both bumpers, more major scrapes on passenger side as if someone had reversed too close to a post/car so both door + wing.) None of this on recorded paper, so took pictures dated time of pickup. When dropped car off, it was described as 'Perfect' how would they know ??? that. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by DAVID - 07 May 2024
" Have used autoeurope for many years and will continue to do so "
" Overall good, but longer than expected walk from terminal "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PHIL - 07 May 2024
" Used Auto Europe for many years now - nuff said! "
" All very efficient but could have told me about the administration fee for refuelling! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by STEPHEN - 06 May 2024
" Always use Auto Europe & never trust anyone else. "
" Only one minibus & many people so renter (me) in minibus while Judy had to wait at airport for same minibus to return to pick her up. Very nice car (25,000 km) but no damage shown on paperwork so up tp me to take photos of car with obvious scratches on bumper. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by PETER - 05 May 2024
" Go to far left car park out of Menorca airport to find minibus to rental office. "
" They did not tell me whether the hybrid car was petrol or diesel usually it is obvious but it wasn't so ask them before you refuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JAMES - 30 April 2024
" None "
" None "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PHILLIP - 27 April 2024
" Great booking process and can cancel if plans change. Always the cheapest of all the comparison sites. "
" First time used off airport car hire but the pickup at the airport was efficient. We had to wait for other groups but didn't take long. Pick up at office was fine great new car and drop-off was quick as was the drop-off back at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by IAN - 06 November 2023
" Excellent customer service and efficiency "
" Best hire car I've had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ROBERT - 31 October 2023
" Good "
" Good -quick at Airport check in "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by DAVID - 27 October 2023
" Very easy and efficient and would use again "
" Very easy and efficient and would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 15 October 2023
" See above "
" Excellent service from Clickrent. Unfortunately Autoeurope failed to give any details as to how/where to collect the car. I stupidly thought there would be a desk/sign/person at the airport. There was none. A member of airport staff directed us to an area in the car park but again no information there. Other car hire companies were there attending to their customers. They informed us that a minibus from Clickrent would pick us up. We had not been told anything about a bus transfer by Autoeurope. Our car rental started at 16.00hrs but we did not leave until 17.30hrs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PETER - 14 October 2023
" We were given an upgrade to the car at no extra charge and as we were the only ones collecting a car at the time it was dealt with quickly. The only issue was that we did have to wait a while for the shuttle to pick us up for the collection of the car. When we returned the car we were dealt with immediately and there was no delay in the transfer to the airport. "
" The rental price was very good and we were overall, very pleased with the service we received . We would definitely book with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PENELOPE - 12 October 2023
" Easy to use and everything went well "
" Very happy with the service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by MARK - 10 October 2023
" As above "
" All went very smoothly without any problems. Very pleased with the car we rented. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CHRISTOPHER - 10 October 2023
" A very unsatisfactory rental "
" At check in my visa card was declined (Visa later informed me this was a merchant issue) so I was forced to pay £156 for extra insurance I didn't need. The car I had requested was unavailable so I was rented a large Chinese SUV with a small engine, underpowered and horrible to drive. I was charged £139 for fuel but only refunded £130 upon return full, no idea why. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by DAVID - 09 October 2023
" Could not ask for more unless the price could be halved! "
" Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 09 October 2023
" I have used Auto Europe for about 30 years for ALL my car hire & would never use anyone else. "
" All good really but staff a bit grumpy when we said we had our own excess insurance. Car a bit dirty outside with lots of small scratches (marked on contract) but as dark could not really check them. Having said that there was absolutely no problem when we returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by STEPHENIE - 08 October 2023
" Lorenzo was fantastic. After a 7 hour flight delay arriving Mahon at 1am the airport kiosk had closed and we could not collect and we had to taxi to the resort. Lorenzo was kind and helpful beyond expectation and made arrangements for us to collect at Cala Blanca so we did not have to go all the way back to the airport. He could not have been more helpful and we really appreciated that. Thank you. "
" We had no direct dealing. The car was just right for our needs and in very good condition internally. Some dents and scratches on the outside but nothing to distract from use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PHILIP JOHN - 06 October 2023
" Need to improve pick up time as we waited even though we had given our flight details "
" Efficient on drop off but slow to pick up at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by JOY - 06 October 2023
" No problems with Auto Europe and their booking service, issues were with the car rental service itself "
" Had to spend nearly 2 hours outside of the office queuing to collect the car on arrival, office staff unhelpful, English language was not good, and i felt very rushed, then had to walk up the road the collect the car from its plot, when returning the car, we were back to waiting outside in a queue to return the car, when checking it back in there was a scratch on the front bumper which was there when we collected it, however our fault as we did not take pictures because it took us nearly 3 hours in total to collect the car, we were charged for the scratch, staff were rude and dismissive, the deposit of over £1000 has still not been refunded to me and it is near impossible to get an answer from their website and the email is a non-reply email. absolute cowboys and i would not recommend to anyone. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ANTHONY - 05 October 2023
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CHRISTOPHER - 29 September 2023
" Friendly staff very helpful no stress or pressure to sell more things you don't need. Very happy "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ROSEMARY - 29 September 2023
" Online booking was easy and information clear. Follow up reminder emails were helpful and simple printing off and presenting voucher at Hertz. "
" We were impressed by the pleasant, efficient service and ease of both collection and car drop off. The car itself was of a good standard and met all our expectations and holiday needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NEIL - 24 September 2023
" As above. "
" Not great car broke down lost a days rental, replacement car dirty, charged for diesel that wasn't used. Have emailed you regarding this 6 days ago and I have had no response. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 3
MENORCA, ES - Reviewed by ANDREW - 21 September 2023
" Good value and reliable service. "
" Arranged Quick Pass check in with Budget, but on arrival the counter staff were busy with non-Quick Pass customers so we had to queue anyway. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TESSA - 21 September 2023
" No problems. "
" Smooth operation all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by IAN - 19 September 2023
" When I returned the car it was noticed that there was a small scratch on the rear wing. The guy said tha they would put a hold on 350 Euros until they had received an estimate for the repair. I said that I would need a copy of the estimate as I have insurance to cover the excess. He promised that but they have taken 350 Euros from my card and I am still trying to get the estimate from them. At the moment I am 350 Euros out of pocket. And they are not responding to my request. "
" When I returned the car it was noticed that there was a small scratch on the rear wing. The guy said tha they would put a hold on 350 Euros until they had received an estimate for the repair. I said that I would need a copy of the estimate as I have insurance to cover the excess. He promised that but they have taken 350 Euros from my card and I am still trying to get the estimate from them. At the moment I am 350 Euros out of pocket. And they are not responding to my request. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LIAM - 18 September 2023
" Completely negative as above previous comment "
" Still awaiting my €200 euro deposit when the car was returned Friday. Double charged me for a child seat and basically double charged me for not having a credit card, rip off and will not use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by MICHAEL - 18 September 2023
" Found the best deal saved a lot of money! "
" Quick and easy to pick up and drop off ... helpful friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by RICHARD - 16 September 2023
" See above "
" Very slow pick up but apart from that good experience "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ANGELIKA - 15 September 2023
" If you have rental companies like this on your books, then you haven't done your due diligence of their service offering. "
" This is the worst car rental service I've ever used. Inefficiency and unbelievably rude staff who speak poor to no English and actively discriminate against non Spenish speakers. I stood at the airport a full hour waiting to be shuttled to their rental site and Spanish speakers got preference even if they'd just arrived. On the return they had too few shuttles and when I complained, the agent shouted at me in Spanish and then refused to lift me so we had to get a taxi. Never ever use this company! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MENORCA, ES - Reviewed by MARTIN - 12 September 2023
" none "
" Was offered 2 options for what i think was comprehensive insurance - one cheap and one i think more expensive but limited my liability. I asked if this was mandatory and i had to take one of them - i was told yes. I dont know if this was indeed mandatory especially when the booking voucher you sent me said all things were covered, so i feel i have been conned and was going to take this up with you. I am happy to be contacted about it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by TEKGUL - 12 September 2023
" Car was great had to pay €279 extra for insurance that I did not expect to pay and still waiting for my full to full deposit if that is something you can help with "
" Car was great had to pay €279 extra for insurance that I did not expect to pay "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TOMMASINO - 11 September 2023
" I hold auto Europe fully responsible for the nightmare we had with ClickRent !! And will be looking for my money back from yourselves "
" YOU Advised in your email Auto Europe had an office at the airport This was not the case ! We were taken by a ClickRent mini bus to an industrial estate approx 15 min drive from the airport. On arrival I was charged 135 euros for insurance. I advised the very rude and ignorant young lady behind the counter I had taken insurance out with Auto Europe. She advised me this cover was not good enough and I would still be charged for any marks on the vehicle. I was in the middle of nowhere my partner was very upset !! I paid the insurance, as I had no choice and the keys were then given to me On returning the vehicle back to ClickRent, a very rude individual demanded 55 euros from me !! I asked why and he advised me the office was closed ? I asked what that had to do with me dropping the car off, all I got was more requests for 55 euros !! I refused to give him any money and refused to give him the keys until our luggage was safely on the mini bus. I am now still waiting for my 200 euros deposit !! I have informed my credit card company and am also talking to UK fraud office and holiday regulation officers Disgraceful and blatant Rip Off of British Tourists "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by JOHN - 11 September 2023
" All good although twice now I have had to do the old fashioned printing of a physical voucher which AutoEurope instruct you to do, in reality it's never asked for when collecting your rental "
" Friendly staff, easy communication "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAREN - 05 September 2023
" Fine apart from collection "
" Flight was delayed by 45minutes, rental desk was closed when we got there. Would have been very tight even if not delayed. Cost me £60 for two taxis as there were 5 of us "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by WILLIAM - 28 August 2023
" At the moment I can't recommend Auto Europe unless my complaint gets resolved "
" On arrival I was advised that the excess waiver I took out with you was not valid with Goldcar and they were insistent I had to take it out with them at an extra cost of £208.22 which has now been taken from my account. I will be emailing separately but feel strongly that we should be reimbursed as there was a clear lack of communication by Auto Europe to Goldcar what our hire included. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by STEPHEN - 18 August 2023
" I always book with Auto Europe because they are so helpful if anything goes wrong & their prices are very competitive. "
" Excellent staff, great car easy pick up & drop off. We would definitely book with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 18 August 2023
" Booked wrong pick up point and tried to cancel and get a regund. Customer services unhelpful and hung up on me saying non refundable. "
" Booked wrong pick up point and tried to cancel and get a regund. Customer services unhelpful and hung up on me saying non refundable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by TOM - 29 July 2023
" Great service, very easy to collect and drop off the vehicle "
" Great service thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by EDWARD - 28 July 2023
" All great "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LORELIE - 28 July 2023
" Auto Europe was great. Website was clear and user friendly. No hidden charges. I got what I paid for. No pressure from staff to buy their additional excess insurance. Got a great car- was brand new with very little mileage. Auto Europe also sent me a reminder a few days before we were due to pick up car with some key information to ensure our pick up went smoothly. Would definitely recommend and use again for future hire cars. "
" Very happy with my experience. 2 min walk to the hire car car park but it is right outside the airport. We had two young children and didn't want to do a shuttle bus to other hire car companies. Would recommend for a stress free pick up! Purchase was straightforward with no hidden charges. I didn't pay for their excess insurance as I brought that separately but wasn't pressured into buying it from them when I picked up the car. The car was brand new- very clean and easy to drive. The customer service was fantastic. The lady walked me round the car to ensure any scratches or damage was picked up there and then. Service wasn't rushed and they were very helpful with my questions. Friendly and professional staff. I would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by AUSTEN - 18 July 2023
" Quick to book, good value. "
" Professional service, great car, very clean and well maintained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LEWIS - 11 July 2023
" . "
" Everything was great. One issue is there is not enough information about where to meet at the airport. They were at the back of the car park, there were no signs and the confirmation email said to meet at the 'meeting point' but no one was there. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by COLIN - 10 July 2023
" I have no issue with Auto Europe, but am very unhappy with Gold Car Menorca and the manner in which they treated me. "
" I feel that I have been the victim of a 'fake damage' insurance scam and have written to Goldcar complaining. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by DAVID - 10 July 2023
" I always use Auto Europe when hiring cars abroad and so far I have never been let down or disappointed. "
" I was hiring the car part way through my holiday and so I went directly to the rental office so I did not use the shuttle service but I did see it in action at the airport and it looked efficient. There were several desks at the office and so I did not have to wait, the process took only a few mins and then I was given my key and told it was a VW Golf (although I only booked a Fiat Panda) and the bay where it was parked. It was about one year old with 5500km on the clock, sat nav etc. All their cars were newer models in really good condition and should I go back to Menorca I would not hesitate to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MATTHEW - 26 June 2023
" Booking and pickup/drop off were all very good. "
" Good service but poor value. Charging c$70 for a child seat over 6 days of hire is too expensive. Also, possibly due to late booking, I could not get an automatic car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by CATHERINE - 24 June 2023
" Above "
" We found everything good but the only problem that we found was we didn't know where to go when we came out of arrivals- there was no signs and it delayed our journey. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by STEPHEN - 23 June 2023
" Always use Auto Europe. Would NEVER use anyone else. "
" Quick shuttle, quick & friendly counter staff, easy drop off & efficient hand back then swift shuttle back to airport. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JANET - 21 June 2023
" as above. very positive "
" the whole process was very pleasant, relaxed and easy. I would definitely use again and recommend without hesitation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOANNE - 18 June 2023
" Great service, quick check in on picking up and also on returning the car. Car was excellent, like new. Have used previously and would definitely use again. "
" Great service, quick check in on picking up and also on returning the car. Car was excellent, like new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 18 June 2023
" Would use again. "
" Quite a few minor scuffs to the car but all noted at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ADRIAN - 15 June 2023
" Excellent service and I will always use Alamo if available on my travels. "
" Very good, bit of confusion at first as the main desk in terminal was not maned but once i had spotted the sign of where to go pick the car up all went brilliant totally hassle free. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAEL - 15 June 2023
" Very simple and easy to navigate and choose the right car. Good prices "
" All went well except we picked up a puncture. Autosmenorca provided a good service in that they helped with the puncture. However the cost of a new tire is expected to be up to 300 Euros. I know they are premium tires and that it is a holiday destination but all the same that is about double that I would expect. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANTHONY - 10 June 2023
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by MARK DAVID - 08 June 2023
" Girl that checked me in fantastic, the guy who checked me coming back just as good - Only minor issue I had to press the staff a few times to tell me where for the nearest public bus stop was near the office to get to Mahon (I did not need to go to the airport) and it was raining. In the end I used the courtesy bus and then the airport bus as the rain got very heavy - may be if they have a map in the office to help as I am not will be the only one who does not need the shuttle bus "
" Brilliant - staff were helpful - Still rank you with a 10 but being ultra fussy Green Car (not my favourite colour) and you have stopped doing the Fiat 500 hybrid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 02 June 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PHILIP - 31 May 2023
" Good "
" Everything was good but the exterior was dirty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by RUSSELL - 31 May 2023
" Dissatisfied "
" We booked a car after selecting airport pickup, looked around for ages only to find out it was a shuttle anyway, we paid for airport. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PHILIP - 29 May 2023
" Simple and easy to use. "
" Quick & professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JONATHAN IAN - 18 May 2023
" Very pleased "
" Staff were friendly and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DERRICK - 16 May 2023
" The process from booking to collecting the car was very easy helped by the very good staff. "
" Pleasant and friendly staff, very clean office and all staff efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 09 May 2023
" Great experience! "
" Need signs at Airport to show where customers need to go to meet clickrent personnel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 09 May 2023
" Totally satisfied with service! "
" Airport pick up & drop off faultless, car collection numberd queuing plenty of check in desks in use making check in quite speedy, car returns very efficient, car condition & fuel checked & signed off before leaving depot. Car supplied was new, & had good specification,in all very satisfactory service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOHN - 02 May 2023
" Upgraded one group and hybrid car that did over 75mpg - what's not to like. "
" Excellent transfer service at airport, easy pick up and speedy drop off. Great service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ROGER - 02 May 2023
" Mostly very good ! "
" Pick up was efficient but drop off was delayed as there was no indication that we did not have to queue behind arrivals "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GERARD - 01 May 2023
" A good honest car hire company. Made a refreshing change "
" Generally a great experience. Drop off was a bit chaotic with no clear direction where to go so just marked them down slightly on that. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAL - 28 April 2023
" best broker out there. "
" Best hiring experience in a while. Company rep met me in the car park and all formalities did not take long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAEL - 09 November 2022
" Worst car hire ever experienced . Felt got ripped off. "
" Expected car to be at airport, instead had to get van, pick up not clear. When at rental building although paid extra to cover extra insurance, asked for 1200€ for excess using card, i do not have credit card, asked if could hold on Wifes credit card ,told no ? Had to pay excess of another 130€ plus holding deposit of 350€ , insurance cover not as good as one booked and paid for on booking? ( did not get insurance money ) given keys told car outside compound , when checked lots of scratches , wheels scuffed ,bottom of door scratched,and covered up badly with touch up paint. ( i took pictures ) nothing was said at drop off. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by RICHARD - 08 November 2022
" First time to use Clickrent, was quiet impressed compared with other companies that I've been using for the last 20 years, well done Clickrent I'll be back. "
" Quick and efficient with no pressure to add extra insurance as I already had my own. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by STEPHEN - 06 November 2022
" Website misleading, office not in airport, put in airport collection only and this firm came up. They delayed pick up and then charge me 40euros! "
" Arrived at 8pm ready to be collected, waited 15 minutes before calling them to be told 5 minutes away. Got to office at 8.20 to be told I had to pay a further 40 euros as after 8pm. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by ROBERT - 06 November 2022
" All very good and efficient "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DEREK - 02 November 2022
" The booking process was very easy. "
" We thought we had booked an airport terminal collection but it wasn't until reading the voucher that we realised it was a shuttle run from the terminal carpark. There was no indication of where we needed to go to for thisor how often the shuttle ran. Also, the car we were given was quite dusty on the outside on collection making it difficult to note quite a few of the existing scratches before leaving Goldcar's site. Apart from that it all went very smoothly and the staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by IVAN - 31 October 2022
" Booking process was straight forward. Thank You "
" When i left the booking desk in the airport and proceeded to collect the car from the airport car park, no staff where available to explain or provide a quick overview of the car. The booking desk clerk said the would be three members of staff available to discuss any queries. This was not a pleasant experience. I had to proceed on my journey without any clear understanding of the controls such as lights etc. With a Sat Nav which was setup for another language. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JONATHAN - 25 October 2022
" Please see part 3 above. "
" I got a call whilst going through security at the airport to be told that they would be closed and I needed to email through my passport, DL and credit card details. I then got confirmation just before boarding the flight of what car it was and where it was located with a code for the key safe. Upon landing, I got another email to say it was in fact a different car. The code provided was the wrong code for the safe. Spent half an hour close to midnight trying to crack a code on a safe, definitely not the start to a holiday we wanted. Had no contact from the company at all even though I emailed (as they were closed) to say we'd been given the wrong code. The whole experience was a complete farce. Safe to say, I'd never use the company ever again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PETER - 25 October 2022
" The car was not at the airport. 20 minutes wait for a shuttle minibus! The car had not been cleaned, and we were informed it was unblemished! Not true! I had to take many photos and return to the desk to show evidence of albeit small scratches, dents, tree resin on paintwork etc. However the rental was cheap and had the added bonus of a petrol hybrid. "
" The car was not at the airport. 20 minutes wait for a shuttle minibus! The car had not been cleaned, and we were informed it was unblemished! Not true! I had to take many photos and return to the desk to show evidence of albeit small scratches, dents, tree resin on paintwork etc. However the rental was cheap and had the added bonus of a petrol hybrid. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by MARTIN - 22 October 2022
" Find Auto Europe, competitive, lots of options & easy to deal with. Will be using again. "
" Nice clean car, good experience. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LYNNE - 22 October 2022
" A little confused where to wait for our click car on arrival in Minorca . But ones at the right place we didn't wait long for a shuttle bus to collect us . Bit of a queue at the collection point . Please note book the car in the driver's name as extra driver a bit expensive .. but overall I would 100% use this company again "
" Thought the service was very good indeed and on returning the car a swift car journey to the airport for departure. Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TIMOTHY - 20 October 2022
" Excellent from start to finish. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANTHONY - 19 October 2022
" Smooth & no problems "
" Everything went very smoothly and no hard sell of extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TRACEY - 18 October 2022
" Wasn't overly happy at pick up to have to leave a £1000 deposit or pay £200 "
" Will def use gold car again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LESLIE - 11 October 2022
" you do not get what think you are going to get "
" had to pay another £222.00 to get full cover insurance when reservation said rental with full protection was included "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by MARTIN - 11 October 2022
" As above, really disappointing "
" My wife booked but only I was allowed in the office to collect the car....very hard aggressive sell for additional insurance...made me believe that I wasn't cover. Once I left I found we were covered with your additional insurance so paid €170 that I didn't need to. I will never use gold car again ...on research it appears to be the usual operating method "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by TAZ - 09 October 2022
" All above, you sent me to Clickrent, did not put all information on forms, and use a company that does not do standard checks on a vehicle before renting it. "
" 1, no signs in airport of where Clickrent was, paper work from you did not give much information, had to wait over 30mins for transfer. 2. At Clickrent counter, lady was rude and uninterested, gave very little information and dismissed everything I said. 3. Clickrent charged me an extra €60 for the car seat, I can not see anywhere on your certificate that I would have to pay extra. 4. We ordered a VW T-Cross, I am aware that I may not get this vehicle but I should be given something better or equivalent. I feel I was not. A Ford ecosport active is smaller, I wanted a boot that would accept 2 suitcases and our child buggy. The T-cross has 455ltr of boot space, but the Ford has only 356ltr, 22% smaller. 5. When we found the Vehicle parked on a tarmac verge on a one way road, it was dirty on the exterior and interior with cigarette packets in the door pockets. 6. Only safe way to put the car seat in and pick up my partner and child was to drive away from the office on roads I did not know following the one way system. 7. Due to customer service and their reaction to all my concerns I was scared to complain as I got the impression they would not allow me a car and me and my family would be left in a foreign country without transport, on an industrial estate. 8. The next day it rained and I needed to use the window washer fluid. This did not work and only a small amount of foam came out of the jets. I had to stop, get wet and try to solve the problem. This was a quick solve the washer fluid tank was empty. 9. On return of the vehicle I followed the instructions on the map provided. Go past the main entrance on a one way street to the return gate. This gate was locked and there was no intercom to speak to anyone. So I had to go around the one way system and into the collection entrance. 10. When going into the collection entrance I was met by a lady waving at me to go backwards, I opened the window and asked where I should go as the drop off gate was closed. The lady said "I should have been told when I picked the vehicle where I should go" 11. after parking where I was told, and unloading the car, a gentleman came over. I said how disgusted I was. I then showed him pictures of the state of the vehicle when I got it and returned the cigarette packets to him. The gentleman looked shocked, and did apologise, but it was left there. After this whole experience I do not want to use Clickrent again and it shows that your certificates are not value for money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by EDWARD - 07 October 2022
" I would give this 10 however goldcar have not returned my deposit yet. "
" I am still waiting for the deposit i put down for the petrol. When i dropped off the car i was told i would get the deposit back in a couple of days. It has been 6 days and they haven't returned the money or responded to my email. Please can you help me with this "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PETER - 07 October 2022
" Everything went smoothly. "
" All good np issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALAN - 29 September 2022
" Please see above. "
" After booking online I had expected to pick up the vehicle at the airport but found that I needed to wait 15 minutes to take a minibus to the office off-site. I consider that 118 Euros for 4 days insurance, of which I did not know the details until I arrived, on top of the car hire was excessive. Otherwise I have no quibbles. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JUSTIN - 29 September 2022
" Auto Europe always easy to use. "
" Unusually the car I had his trip was exteranlly in bad condition with many scrpaes, dents and damage. Interior was ok, it had done 21000Km. As much as it did its job, its nice to have a car that looks good / new. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MENORCA, ES - Reviewed by SHARMAN - 21 September 2022
" Great! "
" Prompt transfer and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by MELVYN - 20 September 2022
" You pay for picking up car and dropping off at airport then that's what you expect "
" Arranged for pick up car at airport despite saying having office Clickrent do not small minibus ride took 15 minutes then 1 hour wait before car was available Did not pay for out of town collection service was rude and not helpful Then car had to be dropped off and then minibus to airport again 30 minute wait for minibus The cross hire company which I was not expecting was very poor only good thing was the car then on the last day was trouble to start water bottle empty They advertise airport office when they don't have one this is complete misrepresentation Never use them again Additional full insurance very expensive almost cost of the car hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by DOMINIC - 19 September 2022
" The price was no lower for click rent than for other companies who had multiple reps and regular collections at the airport. Would not use click rent again. On drop off we witnessed a staff member speaking very rudely to a customer. Overall very disappointing. "
" Chaotic collection at airport. It was difficult to see where to wait as there was nobody from click rent there. One mini van came after about 15 mins and there were approx 20 different groups of people waiting for collection and much confusion. The driver spent some time in discussion with some unhappy people, then wrote some numbers on scraps of paper to indicate an order for collection of those of us who remained. We got number 13. He then took the first lot away. Another van arrived about 15 mins later and took a few more customers. The first van arrived back and issued more numbers; managing to give out number 13 twice more as by now there were more people waiting. We were lucky to get on the next minibus that came (4th collection from airport) but when we got to the office there was a queue of about 8 people so another wait of about an hour. Our plane got in early at 8.30 and we left click rent at about 11.10am. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LAURENT CHRISTIAN - 19 September 2022
" No part of the experience was enjoyable. Slow to give the car, car was filthy and had dents on it. Wouldn't allow me to use my wife's card even though we're married, our surnames are the same and I wanted to add her on. Everything was set up to get extra money out of you. Had to pay extra €189 euros or around that for the privilege of using a different credit card. Was told to bring the car back to the return gate then got there and had to return it to the pick up gate. Queues were extremely slow, wasn't clear that once you got the airport you then had to be driven in a minivan to somewhere else. Even though I had booked a car seat there wasn't one in the minivan so my son had to sit on our lap. Was just an unpleasant experience and would never use again. "
" Not only would I not recommend it to friends but if actively tell them to avoid using clickrent and auto Europe. No part of the experience was enjoyable. Slow to give the car, car was filthy and had dents on it. Wouldn't allow me to use my wife's card even though we're married, our surnames are the same and I wanted to add her on. Everything was set up to get extra money out of you. Had to pay extra €189 euros or around that for the privilege of using a different credit card. Was told to bring the car back to the return gate then got there and had to return it to the pick up gate. Queues were extremely slow, wasn't clear that once you got the airport you then had to be driven in a minivan to somewhere else. Even though I had booked a car seat there wasn't one in the minivan so my son had to sit on our lap. Was just an unpleasant experience and would never use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by MOHAMED - 15 September 2022
" Interrent is Europcar low-budget car rental brand. Europcar also acquired Goldcar. So in Spain, both Interrent and Goldcar booking are fulfilled by Goldcar. I booked a car with Zero-Excess Insurance for a relatively good price. I booked a small car type but was given a higher category car which was almost new (around 6k km) and with a good set of options (Sat Nav, Reverse Camera). I was also pleased with the service received at the counter, no push to up-sell. The process of getting the car and returning it was straight forward and took almost no time. The people in the rental office were happy and cheerful and genuinely nice. I would definitely rent with this company again. "
" Interrent is Europcar low-budget car rental brand. Europcar also acquired Goldcar. So in Spain, both Interrent and Goldcar booking are fulfilled by Goldcar. I booked a car with Zero-Excess Insurance for a relatively good price. I booked a small car type but was given a higher category car which was almost new (around 6k km) and with a good set of options (Sat Nav, Reverse Camera). I was also pleased with the service received at the counter, no push to up-sell. The process of getting the car and returning it was straight forward and took almost no time. The people in the rental office were happy and cheerful and genuinely nice. I would definitely rent with this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BRIAN - 10 September 2022
" I feel I have been treated poorly "
" On the last morning of the hire we packed the car to return it to the airport and it would not start, we contacted Click Rentals they were not very helpful, we had to leave the car and get a taxi, we did drop the keys off and let them know where the car was, I have now been charged 230 euros plus the cost of the taxi, I have emailed them and tried to phone but I have not had a reply "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by MARIE - 07 September 2022
" Your colleague refused to refund me despite your misleading ad for this service. I will be complaining about you. "
" Misleading ad said that they had a desk at the airport it was only when I received the voucher that it said there was a need to meet in the car park. Long wait for shuttle, when it arrived there were too many of us for it, when I got to the car hire desk we were at the back of a very long and slow moving queue. Having already taken one hour after arriving at the airport and being told it was going to be another hour - that would have made us late for our lunch that we had flown in for so we had to go. Phone number that we were given was never answered while we were waiting for the shuttle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by TOM - 07 September 2022
" Good "
" Was given a filthy, but fun, different car to what I'd booked. The car was fine apart from constant warnings about tyre pressure. The issue was the 150 euro cleaning bil I received at the end. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by COLIN - 05 September 2022
" Good price, straight forward booking process "
" Very friendly staff. Professionally operated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by NICHOLAS - 05 September 2022
" The worst car rental experience of my life. You get what you pay for unfortunately. Next time I'll pay a little extra to get a lot more. "
" A dreadful experience. No directions on how to find the actual rental company - it's not clear autoeurope are an aggregator - which happened to need a shuttle to a site off the airport. On arrival I was told I would need to hold €3000 on my bank card to cover the additional insurance required from the physical rental company - in addition to the money autoeurope took for insurance. On return I was charged £650 for damage I had allegedly done to the car (I had not) because I had no photographic proof to say the damage wasn't there when I originally collected the car. I'd describe it as boardering on an illegal scam to capture pool holidaymakers who have a flight to catch and no option other than to pay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by STEPHEN - 02 September 2022
" Not sure what experience you want to hear about here "
" Having decided to pay an extra £25 for 'airport terminal' collection and drop off rather than 'shuttle bus' (which was £25 cheaper) it came as quite a surprise to then be taken in a shuttle bus and then having to wait for half an hour to be served at an office. The staff were doing their best but were struggling with the workload at pick up and drop off. The car was new but certainly wasn't clean however it was very cheap so this was forgiveable. I am disappointed that I didn't book the shuttle bus option at £25 less because that is what I was given. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by ANDREW - 30 August 2022
" very poor. I hired a car three weeks previously through an alternative company when in Cyprus, the service I received there showed how poor Gold car are. "
" rude staff, who became even less helpful when the extra insurance wasn't purchased "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by ANDREW - 23 August 2022
" Overall pretty good "
" Condition of car could of been better "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by DECLAN - 16 August 2022
" Great value for money. Though you picked up the car a short distance from the station (shuttle bus provided) it was overall a very good service and much more reasonable than competitors. "
" Great value for money. Though you picked up the car a short distance from the station (shuttle bus provided) it was overall a very good service and much more reasonable than competitors. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ADAM - 15 August 2022
" OK "
" Overall a good experience but the car had damage upon pick-up that wasn't reflected on the paperwork. This slowed the process down as I had to draw the damage to the attention of staff who then photographed the car and updated paperwork. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by PHIL - 11 August 2022
" I don't own a credit card and called Auto Europe to help me collect my vehicle and the person I spoke to was completely unhelpful "
" They were helpful with my issue around a credit card "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 31 July 2022
" Satisfied "
" Everything seemed to go as I presumed it would. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PETER - 27 July 2022
" Frustrated that I chose this offer as it clearly stated a car picking up from the airport, not from a shuttle. Unfortunately it was a shuttle, which is just a frustrating waste of time and I expected the car at the airport as advertised. "
" Frustrated that I chose this offer as it clearly stated a car picking up from the airport, not from a shuttle. Unfortunately it was a shuttle, which is just a frustrating waste of time and I expected the car at the airport as advertised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SIMON - 22 July 2022
" A good car, at a good price, but the original reception left me feeling quite unnerved for the remaineder of the holiday, which I would not want to go through again. "
" The return of the vehicle was fine, however the initial collection was marred by very strong, borderline aggressive sales push to upgrade car and even more so to upgrade insurance, which when declined became almost threatening, left feeling very uncomfortable. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PAUL - 19 July 2022
" Excellent value and service "
" All good. I took out extra insurance cover for piece of mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DOMINIC - 05 July 2022
" Not enough info at the airport explaining where to go for collection. Added insurance bill and deposit not good and not explained when originally booking the car. "
" Quite expensive with added insurance. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by MARCIN - 04 July 2022
" As above. "
" Arrived at the collection point at 22:25, haven't been served till 23:05 as the staff was to busy chatting with fellow Spanish. Then I was charged €40 for out-of-hours collection! Less talking and more work would save me those €40. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAEL - 02 July 2022
" Your as good as your supplier. Cheap rates alone are not good enough. Poor service like this will reflect badly on you "
" 90 minute queue and then tried to start the rental time from booking time not actual rental time. I refused..they conceded but I still got a call asking me where the car was "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANNUMAN - 29 June 2022
" Very Good experience "
" Elena has been very helpful and explained the details of the contract very well. Instructions were clear with no surprises or unexpected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JULIE - 27 June 2022
" Slow counter staff and a bad start to the holiday. "
" Forced us to take their insurance at 128 euros when we had already arranged our own insurance "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PHILIP - 22 June 2022
" Nothing further to add "
" Have above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LAUREN - 21 June 2022
" Auto europe helped resolve issue "
" Car was dirty and lots of damage on it. First car had no air con working. Staff were rude when trying to exchange vehicle. Car not checked for damage prior to taking out "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 2
MENORCA, ES - Reviewed by IAIN - 19 June 2022
" Over selling Counter staff rude and indifferent High pressure to upgrade "
" Over selling. Counter staff rude and indifferent. High pressure to upgrade "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ORIEL - 28 May 2022
" very helpful staff, very fast and efficient, "
" very straight forward and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by IAN - 21 May 2022
" Very happy with everything. The online order was easy and the collection and return processes were simple and efficient "
" Very happy with everything. The online order was easy and the collection and return processes were simple and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 25 April 2022
" Overall a good experience and would more than likely use them again. Thanks "
" The windscreen wipers on the hire car need replacing - totally worn. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by JONATHAN - 13 April 2022
" Stress-free, efficient, friendly service. "
" Friendly, helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MANDY - 11 March 2022
" All perfect "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALEXANDER - 26 October 2021
" Everything went very well. "
" Everything went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CARL - 28 September 2021
" Booking was easy "
" Car was not cleaned very well, used masks and food found under seats. Overall state of the car disappointing given that we paid double than two years ago. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MENORCA, ES - Reviewed by ENRIQUE - 11 June 2021
" Avarage "
" They didn't have enough staff so we had to wait for a long time to get picked up "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by KEITH - 12 August 2020
" Excellent. "
" Excellent car and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GERARD - 04 August 2020
" Excellent vehicle and polite staff. I will definitely use autoeurope again. "
" First class service from all staff at both collection and drop off especially when you consider the problems that are being caused by the Covid 19 epidemic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by RICHARD - 24 February 2020
" Took at but of time in the airport but overall was a good experince "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PHILLIP - 19 February 2020
" Good for rate information and if "at airport" "
" Only issue that not received a confirmation of all returned correctly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JANET - 28 January 2020
" Overall very good. Staff very helpful, pity we had problems with first two cars "
" Had a problem with original car and had to change it. The second car also had a fault and had to be changed. Third car was fine and counter staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by DAVID - 07 November 2019
" Satisfactory service. "
" Satisfactory service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CAROLINE - 29 October 2019
" excellent service, cracking little Fiat 500 to drive, friendly staff and my deposit was returned with 48 hours. I would definitely recommend and use again. "
" excellent service, cracking little Fiat 500 to drive, friendly staff and my deposit was returned with 48 hours. I would definitely recommend and use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SYLWIA - 28 October 2019
" The website is designed and advertise as a no deposit rental. After booking confirmation and paying a fee we have received an email that £475 deposit is required. Also, we haven't received information that the there is a tax fee required. "
" We booked the car the drop in and drop off from airport. The rental company came and collected us from the aiport and drove to their office. There the Interrent tried to rip us off and they demanded extra £140 as an additional insurance which was a double of the price of the orginal booking for the car, We spent 2h in the office explaining that we paid for the full insurance and call to the Auto Europe to clarify that. We had to drop off the car to their office and wait for their minibus to drop us off to the airport. All procedure took 2h! Extremely unfriendly and complicated service! "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by JOHN - 15 October 2019
" Easy website to use "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PHILIP - 15 October 2019
" Clean car in good condition with quick service "
" Quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JAMES - 13 October 2019
" Easy to book and a selection of providers. "
" The car allocated was an automatic which I was not happy with, so they soon found a manual which was good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANTHONY - 12 October 2019
" It made the holiday most enjoyable "
" Everything was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ARKADIUSZ - 07 October 2019
" All very smooth. Recommended "
" Overall experience was very good. The 20 EUR diesel tax should be applicable if customer chooses a diesel car however no option of fuel type was offered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ELEANOR - 02 October 2019
" I would advise against renting with OK rental. Auto europe cant comment at moment as awaiting resolution of complaint "
" Rude and unhelpful initial check in staff. Provided with a car one group lower than paid "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by PAUL - 01 October 2019
" Disappointed because when we have hired cars though you before, everything has been so good. "
" Had to wait 1 hour to be picked up at the airport terminal. The car had damage on it which was not shown on the hire sheet, but luckily we spotted it be for we took the car. We should of had a zero insurance excess but on the hire agreement it said there was a 650 Euro excess. They get you to sign a screen before they print of the hire agreement. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by STUART - 30 September 2019
" . "
" Great service and good quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOHN - 30 September 2019
" Nice and easy "
" It was nice and easy at the airport collecting and returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MARK - 25 September 2019
" I will defiantly use again. The whole experience was good. The pick up and drop off were quick and easy and the deposit refunded immediately. "
" The staff at the Europcar desk at Mahon Airport (Menorca) were fantastic. Nothing was a problem for them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by LINDA - 23 September 2019
" Good company "
" Good car good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAMELA - 19 September 2019
" No further comments "
" Signage to drop off not very good, otherwise all satisfactory. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANDREW - 17 September 2019
" Very efficient service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CLIFFORD - 17 September 2019
" Best car hire experienced in recent years on Menorca. "
" Car actually in airport as promised (unlike some firms!) Staff extremely pleasant and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by TREVOR - 16 September 2019
" See 3 above "
" Off airport pick up but airport drop off to make life easier. All very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MARK - 16 September 2019
" Na "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by VICTORIA - 12 September 2019
" Great little car "
" Slow to collect car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PAUL - 06 September 2019
" Excellent service. Thank you. "
" Excellent from start to finish. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GARETH - 05 September 2019
" Short wait for transfer from airport. Really efficient lady on reception desk to sort hire. Advised a very small charge to return vehicle to airport to make it easier on return. "
" Really helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ROBERT - 05 September 2019
" terrible service . never use again "
" terrible service late pick up , only one small van, had to leave family at airport until I collected the hire car and drive back to airport to pick up other family members . never use again. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by SARAH - 24 August 2019
" Easy and affordable "
" Excellent and quick service - knowing we had kids with us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DMITRI - 20 August 2019
" Very smooth transaction, nice car upgrade. "
" Very smooth transaction, nice car upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 19 August 2019
" Never dealt with Auto Europe before. Payment via online system was problematic, but quickly resolved by a real person. "
" Very good service overall. Queue at collection was slightly long, but given that a plane load of people arrived all at the same time there was probably not a lot that could have been done to improve other than an automated system. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PATRICK - 17 August 2019
" Hassle free great service will only use Auto Europe and Hertz from now on "
" Everything was excellent from collection at Mahon to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by EWAN - 13 August 2019
" Great, quick pick up and drop off, totally hassle free. No waiting at any stage. Clean and good vehicle. Thank you "
" Great, quick and hassle free. No waiting at any stage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOSEPH - 13 August 2019
" Flawless "
" Very easy and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NICHOLAS - 03 August 2019
" Efficient check-in and return "
" Very nice , clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by HELMA - 03 August 2019
" Easy to book the car but little clarity on extras such as insurance and extra costs for car seat bookings "
" Collecting the car took far too long! There was little clarity on the insurance that I had signed up to and the staff took too long to process the paperwork. Waited absolutely ages. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by DUNCAN - 01 August 2019
" I was very happy with everything, car rental can often be stressful, especially during summer holidays, but this experience has left me very confident in clickrent. "
" Very good service from clickrent. Would definitely recommend!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JONATHAN - 01 August 2019
" Great staff and quality of the car was excellent. "
" Had to wait a while to be collected from the Airport. Rang the office in the end as everyone else we had arrived at the meeting point with had been collected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GRAHAM - 31 July 2019
" Good I was happy witht the whole experience "
" I didn't have any problems. No waiting about. I had excess cover so they were happy just to take the deposit, standard stuff. Car was good, pickup was as expected. If you go at a busy time you might be waiting but that's pot luck "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by RICHARD - 29 July 2019
" Quick and a choice of car on arrival "
" Quick and efficent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by RICHARD - 24 July 2019
" Staff unable to speak English. Charged 35 euros for a diesel which we were not given a choice about. Had a double tyre blowout and were told would cost £487 approx. This amount successfully reclaimed from our independent insurers as we had paperwork on the replacement car rental agreement. So far over £1060 has been taken from account with no paperwork forwarded or any explanation given. Without paperwork our insurers are loathe to pay the balance and therefore we are seriously out of pocket. I am going to try direct to gold car by email to get paperwork. Can you do anything to obtain this paperwork. Whilst I do not blame you, the agent, this did not work out to be the hire that we expected. "
" This was booked thinking it was interrent - a firm we have used before - it ended up being with gold car/interrent - gold car being a company we would never have booked with. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BARRY - 23 July 2019
" Pleased that the price included all the insurance needed. Had bad experience with Gold Car, not to be repeated. Pick up and drop off was great, especially drop off...was at airport, quick and convenient. Thank you....will recommend. "
" Good! No queue, good car, full to full petrol tank, convenient drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NEIL - 23 July 2019
" easy to use the price comparison - the process worked well when we actually arrived, however I remain a little disappointed about the hidden local " extras " that I thought we would have avoided buying extra cover via AutoEurope "
" overall the experience was good, with helpful staff who could speak english, and a decent car, however it was hard to inspect the vehicle for existing damage in the dark/streetlights, and we also ended up paying an additional 40 Euros for " breakdown" cover. Retrospectively I suspect we did not need this cover, as if the car broke down for mechanical reasons I would have expected that to have been covered in the rental price, but we were told that the excess charged if we did need to call a local breakdown team was greater than in our cover, and late at night when tired it was too easy to get rolled over. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 20 July 2019
" Would definitely use again "
" Very efficient and easy to use hire service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JEREMY - 20 July 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 18 July 2019
" All good! "
" fast and efficient. Quite picky on the bumps and scratches so be careful ... or take out the full insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CAROLYN - 16 July 2019
" Great price, easy booking "
" Unlike our friends we weren't offered a choice of car and when we got to the car there was no rear window wiper "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by EDWARD - 16 July 2019
" See above "
" The individual handling our reservation was rude and unhelpful. He insisted we took a larger car than we required,stating they did not have a VW POLO or equivalent. We refused and after a delay a Peugeot 208 was found and had been available.They did not want us to have the Peugeot for some reason although this was the size of car we had booked. The pick up office was scruffy and disorganised with no proper queuing. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by IAN - 16 July 2019
" Simple, easy to use website "
" Generally good. When we picked up the car the chap was very friendly, efficient, etc. When we dropped the car it was different staff who were rude, uncommunicative, etc. The lady was checking the car over, her mobile phone rang and she just walked off leaving me standing in the car park. After the car eventually got checked back in, the queue for the transfer was quite long and I asked how long it would take. "15 minutes" was the answer. 15 minutes later there was no sign of the transfer bus and the number of people in front of us was 11 and we knew the transfer bus could only seat 9. I asked the same lady how long it would take. She just turned and walked away. In the end we had to wait for 30 minutes. We were offered seating inside but it was quite clear we would lose our place in the queue if we did that. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by GRAHAM - 15 July 2019
" Excellent price for the car No major problems with booking or help with other issues Would book again "
" I had read awful reports about this company so I was expecting a bad experience the opposite was however true Check in was fast friendly and courteous Check back in on returning the car was the same The only negative issue was the shuttle bus to and from the airport it was too small so delays built up and passengers were frustrated with the delay However it was the busiest time of the year and next year they will have a larger vehicle just like the other companies I hope ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PHILIP - 15 July 2019
" Very good - no issues "
" Very good - no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ROBERT - 13 July 2019
" Not a good experience "
" Would not use again "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MARY - 12 July 2019
" I was given an automatic car without instructions, I had a problem with the gears and called breakdown. I was then charged 450 euros because they said there was nothing wrong. The guy was less than an hour. Feel as if I've been mugged! "
" Not good "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by RICHARD - 12 July 2019
" Good value, well-run, excellent transfers, simple and clear. "
" Simple, quick - probably the most efficient car rental process we have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PHILIPPA - 12 July 2019
" Hard to get info re out of hours service. "
" Shuttle driver rude. Counter staff a bit indifferent. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NIGEL - 09 July 2019
" Very happy with the whole experience and I will definitely use you next time I have a requirement. Thank you "
" As long as I receive my £1,500 deposit refund then I will be 100% satisfied. Staff were very friendly and helpful. The car, whilst underpowered in my opinion, was better than I expected to receive so no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GRAEME - 09 July 2019
" Online booking ok, but not clear it was with interrent until we arrived "
" Long delay experienced getting from airport to car rental office due to only one shuttle bus running. Additional €150 for insurance was not expected or welcomed. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KEVIN - 08 July 2019
" Easy and clear "
" Very helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEVEN - 02 July 2019
" Same as above "
" Positive Good set up at pick up Drop off good Negative Radiator level low Windscreen washer empty Car dirty "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by ADRIAN - 27 June 2019
" Were very efficient and obliging "
" Windscreen washer bottle was empty Only one person was on duty at the hand-back site. (I was lucky that there was only one car ahead oooof me, but when I left there were 7 cars queuing. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by SIMON - 25 June 2019
" best value available at time "
" good service, slow at service desk but car brand new "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by IAN - 25 June 2019
" T&C's do not state anything about length of validity of credit card so we should be refunded as my son had a credit card in his name which was in date. "
" I was happy with the rental of my car however I also rented a second car for my son which we were not permitted to take as my son's credit card expired at the end of the month after the car would have been returned. They are not going to refund me the rental cost. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GARY - 15 June 2019
" Excellent "
" Very straightforward and competent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by STEPHEN - 10 June 2019
" Easy to book. with good offers. "
" Good no hassle experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by KEITH - 07 June 2019
" The first time I have hired a car for the whole holiday and it went well. The car was brand new only 400 k on the clock and the price exceptional. Directions for the shuttle at Menorca airport could have clearer. Follow the green path to meeting point on leaving the terminal is far more accurate. The shuttle takes you to a trading estate that seemed full of hire companies and it can feel like a maze getting out of there especially because there are lots of no entry signs and the sat nav does not work well, at least not in this instance. Other than that it was really good. "
" Brilliant. Cannot fault the price or the service., thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NIGEL - 23 May 2019
" They cannot do enough to help you. thank you "
" Please could you send me a discount voucher before i pay instead of after payment is taken. I use this company every year and it is always the same. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NAZIM - 23 May 2019
" I was delayed a little in the immigration and the CkickRent vehicle/driver was nowhere to be found. I had to call Auto Europe and ClickRent for over 30 minutes to get any feedback. Had to wait in the airport car park for 1 hour before the driver showed up. I had the indication that the car would be brought to the airport but instead myself and my family were taken to the ClickRent office in a van. We had to load, offload, reload our luggage and it was really inconvenient. Didn't get any help from the driver or the ClickRent staff. Why wasn't the car brought to the airport as was indicated? On the way back as well, I had to get to the Clickrent office to give the vehicle back , off load the luggage, reload in the Clickrent van who then took me to the airport. For me, the car pick-up and Drop-off was supposed to be at Menorca airport. I have been mis-sold this service. With me and my family stranded at the airport and having already paid the full amount, I had to make do with what Clickrent were offering. The car had a lot of dents and seemed heavy on petrol, had engine warning light on the whole time. They also charged me ~160£ to cover for insurance excess reduction. VERY unethical from AutoEurope to rope people in then then when they are stranded, you slap them with extras. I want refund otherwise I will escalate. "
" I was delayed a little in the immigration and the CkickRent vehicle/driver was nowhere to be found. I had to call Auto Europe and ClickRent for over 30 minutes to get any feedback. Had to wait in the airport car park for 1 hour before the driver showed up. I had the indication that the car would be brought to the airport but instead myself and my family were taken to the ClickRent office in a van. We had to load, offload, reload our luggage and it was really inconvenient. Didn't get any help from the driver or the ClickRent staff. Why wasn't the car brought to the airport as was indicated? On the way back as well, I had to get to the Clickrent office to give the vehicle back , off load the luggage, reload in the Clickrent van who then took me to the airport. For me, the car pick-up and Drop-off was supposed to be at Menorca airport. I have been mis-sold this service. With me and my family stranded at the airport and having already paid the full amount, I had to make do with what Clickrent were offering. The car had a lot of dents and seemed heavy on petrol, had engine warning light on the whole time. They also charged me ~160£ to cover for insurance excess reduction. VERY unethical from AutoEurope to rope people in then then when they are stranded, you slap them with extras. I want refund otherwise I will escalate. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by ROGER - 21 May 2019
" Overall GOOD "
" Shuttle service at the airport left a lot to be desired. We had to telephone to be picked up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LUCY - 17 May 2019
" Overall really great experience with great customer service "
" Really great service and we even got an upgrade. Process were easy and I will now use auto Europe everytime. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JANET - 05 March 2019
" All aspects of car hire very good "
" No problems, all staff very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by CRISTINE - 26 February 2019
" We loved the car "
" Fantastic car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAEL - 18 January 2019
" Please see above comments. I have used Auto Europe on many occasions and I have always been extremely happy with their service "
" I have used OK Rentals on previous occasions and have been satisfied with the overall service but on this occasion I would never use this company again. The man on the desk was incredibly rude to three elderly British people and the gentleman was visibly upset and I tried to help but was told by the man in the desk that I shouldn't get involved! I found this individual very rude and discourteous. When I returned the car after my 2 week stay I was told that I had caused minor damage to the underside of the rear bumper and this was completely untrue. I note from reading blogs that OK Rent have been found to have fraudulently made claims against customers in the recent past and this company should not be using these illegal tactics. The supervisors told me I had to pay 260 euros for something that I was not responsible for. I always rent my hire cars through auto europe and I find them excellent but I will not use OK Rent again. I have in fact just cancelled two bookings through your company for two cars in Menorca in March 2019 as I had also booked using OK Rentals. I can show you a photograph of the tiny marks on the bumper as proof that this claim by OK Rentals was fraudulent. Many thanks and good day Mike "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by PAUL - 04 December 2018
" Good service at each stage "
" No nonsense service. We had an issue with car which they could have made something of. We were very pleased they didn't. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by PHILLIP - 07 November 2018
" Booked with you many times under thrifty and hertz , always dealt with excellent "
" As always in Menorca , excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BRIAN - 05 November 2018
" Other than 3 above - everything seemed OK. "
" Took an age for documents to be processed & then poor instructions as to where the pick up lines were in the car hire section of the car park "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JEREMY - 02 November 2018
" Unfortunately we went end of season and we were made to wait to long. "
" Waited over 1hr to be picked up from airport "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 02 November 2018
" Feel more effort could be made on customer service as we were basically just given keys. Screen washer run out after 4days so no pre hire checks seem to have been carried out by hire firm. "
" Minus point hire office had been moved to a carpark away from airport building. Not impressed as we queued for 20 mins in the terminal only to be told no longer there. Offered at larger car at a discounted rate which we took although car had a few knocks which we were made aware of. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by SIMON - 02 November 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by TERESA - 01 November 2018
" Everything went smooth. Very efficient and helpful staff. Pleasure to deal with "
" Very reliable company. It was the second time we rented with OK Rent and I couldn't fault it. Staff very friendly and efficient. ( especially Mateo from the office near Mahon Airport). Nothing too much trouble. Would definitely recommend OK Rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GEOFFREY - 01 November 2018
" No problems from beginning to end. "
" Good, efficient service. Would definitely recommend. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ALAN - 30 October 2018
" Good, reliable service with excellent prices "
" Really welcoming and efficient staff, nice little car and speedy service and transfers at end of rental period "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ROSANNE - 29 October 2018
" Dear Sirs, My name is Mrs Rosanne Peach and I have hired cars from yourselves for the past five years for collection from Mahon airport in Menorca. I have always found the service exceptional from Interrent but have a complaint regarding the roadside assistance from Europcar, which I feel needs addressing for the future benefit of other hirers on the island. I collected my car this year on the 28th September with the return date of the 25th October, a four week hire. On the 6th October I had to contact the roadside assistance number of 900 181 735 due to the hire car being missing from the parking area that I left it in every day since collection and every year prior. They informed me that it was nothing to do with them as it was not a breakdown, they gave me a number for Interrent of 902 880 048 which did not answer. I called them back and they still insisted that they could not help!! I then called Interrent direct on 911 501 183, the person was very helpful and assured me that 900 181 735 was the correct number for the roadside assistance and also they could trace the car via GPS.....so I called them back....again they said that they couldn't help as the car had not broken down!! By this time, as you can imagine, I was starting to get rather upset and somewhat desperate to get some help. I tried them again using a different option choice and explained that I was told they could track the car via GPS to which they said they couldn't do that because the car hadn't broken down...for goodness sake..... I told them each time quite clearly that the car was missing!!! I called the Interrent direct number again and got (thankfully) the same helpful man who was quite adamant that the assistance people should have helped me, he could hear how upset I was getting and gave me the Menorcan Police number, they in turn gave me the Local Police number at Alaior, unfortunately they could not speak English and my Spanish is very poor, so they hung up. In the end my husband suggested that we find a Local Policeman, which we did....it turned out that he had moved the vehicle as there was a triathlon being run the following day and although the car was in a lay-by type parking area, they thought it would be better to move the vehicle in case of any damage, alls well that ends well.....except.....I should not have been given such poor service by your roadside assistance people, what on earth would I have done if the car had really been stolen?? If this is the way they treat customers, they are going to give your company a very bad reputation. I think ten telephone calls to get no help is disgusting. 900 181 735 x 5 calls - 911 501 183 x 2 calls – 902 882 048 x 1 call – 2 x calls to police. I am going over to Menorca again next year for a month, and am seriously considering using another company, which is something I would prefer not to do, but I would need assurance that your roadside assistance people have been bought to task over this matter. I look forward to a reply from yourselves either by email or, if you wish, by telephone on +44 7714 954 671. Yours sincerely, Mrs Rosanne Peach Bosham England "
" I have booked cars for 5 years from Interrent, the staff are very efficient and friendly - however - I have had a problem with their roadside assistance - please see box 5 for details. As they have no email address please could you forward the information in box to them for me please. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 29 October 2018
" Went through Topcashback site to get abit more discount. Very good price for the type of vehicle hired ( VW Touran for 6 adults ) "
" The car could have done with a wash. Otherwise the VW Touran catered for 6 adults to explore Menorca very well. It was easy to drive and very economical. And at a very good price. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by JACK - 26 October 2018
" None. "
" NOT based in Arrivals Hall as stated on voucher. We had to find their mini-bus in the car-park which transported us to their office about a mile away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JACKIE - 25 October 2018
" very good cusomer service . All areas easy to use "
" very good cusomer service . All areas easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LYNDA - 25 October 2018
" All good "
" Very easy transaction. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOANNE - 23 October 2018
" From booking the car to dropping it off for our return flight, I cannot fault the experience. Exceptional value for money with exceptional service. Thank you. Would definitely recommend and would definitely use you again. Thank you "
" We had a very good experience with Click-Rent. Pick up was within a few minutes of us arriving at the pick up point. Speedy transfers from/to the airport. Friendly staff with excellent English language skills. The car was exactly as booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALEXANDER - 23 October 2018
" Overall the whole process was smooth and offered excellent value on this occasion. "
" We waited twice as long for the shuttle bus compared to many other companies at Malaga airport. The car, which was new and low mileage, had been damaged quite badly by previous users. Our main concern was that the damage was accurately recorded on the paperwork before we left the car park. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by THOMAS - 23 October 2018
" I find Auto Europe to be regularly cheaper than other car hire sites and find the cancellation facility very useful. "
" Collecting the car was made difficult by confusing directions to the pickup location. Other than that service was very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PHILIP - 22 October 2018
" As above "
" A very simple process throughout. Used interrent on several occasions, very good service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STUART - 22 October 2018
" No comment "
" Arrived at Menorca airport to find infer rent office with closed shutters and no instructions about how to go through with car hire "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by GRAHAM - 22 October 2018
" Excellent service at collection and return "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAEL - 21 October 2018
" Very easy to deal with. "
" Collecting the car was very straight forward but the return drop off was not as organised and staff seemed under pressure. We were told to wait for our vehicle to be checked along with others whilst a lady who had taken out 'insurance' was given priority service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOHN - 21 October 2018
" Overall acceptable "
" Not a fan of having to pay upfront for a full tank of fuel and have to check refund paid on return "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by AUSTIN - 19 October 2018
" Very satisfied overall "
" Very reasonable price. Fuss free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TREVOR - 18 October 2018
" The experience on the whole was positive. My only negative comment pertains to damage on the vehicle noted on pick up; this was listed as a damage to glass but was a large dent in the rear passenger fender. The representative allowed me to document this before signing the contract. "
" The experience on the whole was positive. My only negative comment pertains to damage on the vehicle noted on pick up; this was listed as a damage to glass but was a large dent in the rear passenger fender. The representative allowed me to document this before signing the contract. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by KENT - 16 October 2018
" good "
" no issues at all. great value and no upselling for additional insurance etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PATRYK - 11 October 2018
" Very good company "
" Very nice people, pick up and return car was very fast high recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MARIE - 11 October 2018
" Great car and service. "
" Speedy drop off and collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOSE MARIA - 11 October 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 09 October 2018
" No waiting around at the pick up desk, everything explained, easy drop off. Very good service. "
" The all inclusive price with the free added driver and zero excess was a very good deal. N "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAEL - 09 October 2018
" Vehicle was fine apart from a couple of scratches which we pointed out to staff. Quick and efficient overall and shuttle was excellent. "
" Excellent price, only downside was returning the car as we couldn't find the office on a huge industrial estate. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by DARREN - 08 October 2018
" Everything was good with this hire and i pre booked full insurance as i isually do. They just required a fuel deposit as ususl which was €100 on my credit card . Good experience will use again. "
" Everything was good with this hire and i pre booked full insurance as i isually do. They just required a fuel deposit as ususl which was €100 on my credit card . Good experience will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DARREN - 08 October 2018
" It was very easy to find and very quick to get the car and leave. On our return we drove the car to the car park at the airport. After a quick check we was ready to leave. Would definitely use this car company again. "
" Very easy a quick turn around from getting to the airport to returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANTHONY - 08 October 2018
" Autoeurope have been very efficient. Replying straight away to e mails. Not happy with Owners Cars at the moment as we are awaiting refund for full tank of petrol. We hope this gets sorted. "
" They returned 800 euros to our Bank re: damage. At moment in time awaiting refund for full tank of petrol 83.18 Euros "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by GORDON - 08 October 2018
" This was our best experience of renting a car in Menorca so far. Thank you "
" This was our best experience of renting a car in Menorca so far. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by WILL - 08 October 2018
" I was extremely pleased with the overall level of service which was as expected "
" I was extremely pleased with the overall level of service which was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by HOWARD - 05 October 2018
" Very good service & car "
" Very good. Had to wait around 30 minutes to be picked up from airport on 24th September but very happy with everything else "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PETER - 04 October 2018
" Good company but don't hire a fiat 500L. It was so under powered on hills. "
" Friendly staff and they have a vast amount of vehicles for hire. We rented a GPS (satnav) which needed the maps updating as we were directed to turn the wrong way down one way streets on quite a few occasions. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by DENNIS - 04 October 2018
" Booking and all aspects in Menorca went very well "
" Overall very good experience. On drop off had a 20 minute wait for courtesy bus and similar on arrival so factor this into any timings "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by RONAN - 30 September 2018
" faultless from start to finish "
" great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOHN - 30 September 2018
" Stress free! "
" Everything went as it should do "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by WILLIAM - 29 September 2018
" Easy to book and a great service. "
" No problems what's so ever. Was given a free upgrade to a fantastic car, a Peugeot 3008. Great service and great price. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JAMES - 27 September 2018
" Exellent service "
" Car with scrapes and bumps but car fine mechanicaly overall no complaints good service from lady at reception "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by JAMES - 27 September 2018
" Happy days "
" Happy days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 25 September 2018
" See above. "
" Oil warning light came on within a few days of hiring the car. Telephoned the helpline who stated if I was to purchase the oil myself I would be reimbursed when I dropped the car off at the airport. On dropping the car off at Hertz I was met with am extremely unhelpful female member of staff who also very rude. No note had been placed on my file as the initial help desk had stated would - the female at the drop off point even suggested I pay for the oil myself. After some argument and huffing and puffing from the female she then agreed to refund the amount. I then had to queue at the Hertz helpdesk inside the airport for a further 20 minutes to obtain the refund. Obviously the cars are not serviced regularly and potential customers should be aware of the challenge ahead. Poor poor poor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by CARL - 25 September 2018
" Best car rental we used over the past 10 years. No hard selling, got the car within minutes. "
" Could do with another shuttle bus. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANTHONY - 24 September 2018
" Car needs to be cleaner inside, particularly the windscreen, which is after all a safety issue "
" Nice people, very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by OLIVE - 22 September 2018
" I would still use auto europe but would be wary about using local hire companies "
" Arrived in the late evening. Was told the vehicle was perfect. Clearly there was damaged paintwork all around vehicle which hadn't been noted. They then made a note. Upon return, I was asked about damage, showed them the damage form and they questioned whether the form was done by their staff. They asked for dated and timed photographs. Luckily I actually did this before signing for the car. I wasn't told at pick up that I should have done this. It would seem that they didn't believe the damage indicated on their own form and I had to show the photographs. I had no problem after that but it does beg the question, what would have happened had I not had the foresight to take photographs considering they don't trust their own documentation "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MENORCA, ES - Reviewed by SUE - 22 September 2018
" i thought i had paid for everything and had a shock to find I had to pay the same again No THANK YOU!! "
" Very pleasant company but thought i had paid for a second driver and all insurance and had to pay again!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KEITH - 21 September 2018
" Recommended.. please try them "
" The whole e patience was brilliant from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SUSAN - 20 September 2018
" . "
" Efficient and courteous service ad great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DANIEL - 20 September 2018
" Not happy that because we dident want to stand waiting 2 hours for our car we wanted to cancell and get a taxi to our hotel. Your call staff refused any kind of refund for this inconvenience. I would not be inclined to use autoerope again but use an on site car rental company. Although more expensive it would be a better start to our holiday. "
" Had to wait in a cueing system for 2 hours to receive car which was not satisfactory . There was not enough seating so had to stand outside with our cases. Once served service was effecant. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KEVIN - 18 September 2018
" A very simple online booking process. Very good value for money I will be using auto Europe again "
" A few small points There is no signage when you leave Mahón airport to guide you to the Dollar shuttle bus. The collection of the vehicle was a little slow due to the number of people waiting to collect vehicles. The staff were very helpful and we were given a bigger and better vehicle than booked which I saw as a bonus. The vehicle was fairly new and had only done 4700km. It was clean and well equipped. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANDREAS - 18 September 2018
" friendly helpful staff, good car "
" flawless from start to finish, great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 17 September 2018
" I used Auto Europe in May, again in Menorca, and had a really good experience with Thrifty. So I will probably useyour services again, but with a different hire car company. "
" When I arrived at Menorca Airport, I was dealt with reasonably efficiently, however, Interrent tried to give me a car that was a lower specification than the one I had requested. After several long discussions with the interrent counter staff, I finally got a car that matched the specification, but my wife and I had to wait a further hour until it became available. The car was OK and performed well, but it ad not been cleaned very well, both inside and out. There was no apology, no attempt to provide an upgrade, because of the inconvenience. Very disappointed with Interrent. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by RUSSELL - 17 September 2018
" All documentation was supplied in the local language which makes it impossible for all customers to understand the terms and conditions despite your staff saying sign here for this and this, it is not possible to question the staff fully to obtain a comprehensive understanding. I ask that you review my car hire and reply to me explaining the excessive charge. "
" I was dealt with at the counter by Kensa and she told me the car was full of diesel and I could bring it back without fuelling it as the hire company fuel rate was cheaper than a fuel station. I drove the car for 247 kilometers and brought it back just under three quarters full (photo proof is available) I have now been billed 61,42 euros inc. tax. for fuel. This is grossly excessive bearing in mind that today on line diesel in Menorca is quoted at 1,31 euro per litre. The capacity of the fuel tank is stated to be 53 litres therefore if the tank had been filled fully at today's price it would have cost 69,43 euro. I have been either been lied to about the refuelling policy or there is an error somewhere in the system causing me to be over charged. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SIMON - 17 September 2018
" Very good, drop off was very good and efficient. "
" Very good, very pleasant and efficient lady on the collection desk, no hard pressure sales for top up insurance. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by SYLWIA - 12 September 2018
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALAN - 10 September 2018
" See above "
" We had our car booked for 11.00am but had to wait until 11.45 as we were told it was being cleaned and when we got the keys they were for a car that had been standing near us all the time not being cleaned "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANTHONY - 10 September 2018
" Excellent service all the time "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GEORGINA - 09 September 2018
" After much searching for a car I was delighted to find Autoeurope who made the process of booking very easy. "
" Very happy with the service we received and the quality of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SIMON - 07 September 2018
" overall very good as usual. thanks again. "
" it took about an hour to get to the head of the queue to collect the car. they were very nice and not pushy about e.g. excess insurance (I bought my own). there were a few dings on the car that were not on the form - I took pictures etc as they were not worried enough to look over the car with me. Hopefully they will not put them on me! the drop off and shuttle was very quick and courteous and they were all very nice. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by MALCOLM - 06 September 2018
" As set out above. "
" I am very dissatisfied with the service provided by Interrent. I was provided keys to the car in the airport terminal but nobody from Interrrent (agent for Eurocar) went to view the car with me which was parked in a dark underground car park. I undertook only a brief inspection of the car and thus did not notice a small scratch on the left rear bumper. When I dropped off the car, after a totally incident free week of hire, there was a thorough forensic examination of the car when the small bumper scratch was picked up. I have therefore been charged over €300 to repair the bumper as I cannot prove that the scratch was there when I picked up the car. When picking up a hire car it should be standard practice that the driver and hire company inspect the car at the same time in clear light and not leave it solely to the driver in a dark car park. I will not be using this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by WILLIAM - 06 September 2018
" As above "
" The only flaw was being given a Fiat Panda instead of the Nissan micra that we were expecting which is a far superior car . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by JAMES - 05 September 2018
" My experience was horrendous!! From the moment we booked.. will never be using again.. please read the reviews on google., very bad service with rude staff... "
" Your staff need customer service training, ok cars and auto Europe. Your booking form needs updating with what you need to bring to collect the car. Not everyone has just got off a plane. I will never use your services again and am telling everyone I know what a bunch of fraudsters, con people and rude people you are!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by KAREN - 04 September 2018
" Was worried about the company they are operating with slim staffing but the car was good as was the price. "
" Poor experience on arrival as they only had one pick up bus so had to wait around an hour to be taken to the car rental base. Heavy sell to take out extra insurance. You are told to go and inspect the vehicle yourself and let them know if there are any other marks than those already noted but not told not to write on the copy the guy was really aggressive when I came back to show that I had found some and marked it on the paper copy told me it wasn't void then. The vehicle was however in good condition. If I didn't have a sat nav on my phone I don't know how I would have found where to bring the car back as they didn't issue any maps or directions . "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by CRAIG - 04 September 2018
" Very lean. No problems "
" Easy to use and find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SHANE - 04 September 2018
" Excellent service. "
" Very good. Car was excellent. Great service, staff where brilliant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JAMES - 04 September 2018
" Poor - as complaint already made. "
" Poor - as complaint already made. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MARCO - 02 September 2018
" Good prices and good vehicles. Very friendly staff "
" Good prices and good vehicles. Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by RICCARDO - 31 August 2018
" all smooth as usual! "
" old cars with less maintenance. Easy to get more scratches and damages already on the car that are not marked. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by ANTONY - 25 August 2018
" no problems "
" Car not ready on arrival "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by LINDA - 25 August 2018
" Best car hire in Menorca . We have used a few others but find OK efficient, friendly, the shuttle drivers are also very helpful and they SMILE . "
" Already shared "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LUCIANO - 23 August 2018
" Trouble free "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ROSS - 23 August 2018
" Great value, easy booking experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MARK - 21 August 2018
" Staff and experience all good - only issue was the smaller vehicle supplied "
" Only issue was that the vehicle supplied (Renault Kadjar) is smaller than the headline vehicle booked (Hyundai Tucson)so i would not class it as equivalent "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PHILLIP - 19 August 2018
" Can find good rates "
" Main issue is not receiving confirmation email of no charges against credit card. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by RISTE - 17 August 2018
" Online insurance is not accepted from Goldcar company "
" Amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NEIL - 14 August 2018
" click rent pointed out that the extra insurance we had bought through auto europe was void! "
" Click rent were very pushy trying to sell the insurance for any damage. They said even the smallest of stone chips could result in a bill of 1700euros. As the discussions continued, a click rent employee came up to the same desk computer and started using it, this caused us to have to wait until he finished he inputting in order for us to progress the paperwork. this happened again 10 minutes later, despite the fact there was no-one using the computers on the 3 other desks! We had to completely re-do the accident damage form to reflect the state of the vehicle, we then filmed the vehicle in detail to show the state it was collected in. on return, the checked was made of the vehicle and the clickrent employee tried to say we had caused more damage, we then showed him the video and he then dropped the issue. I found clickrent to be a rude and pushy firm who were only interested in making extra money from the booking, and will never use them again nor will I ever recommend them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
MENORCA, ES - Reviewed by ADRIAN - 14 August 2018
" Nice car. Easy drop off. Not a bad price based on the time of year "
" Only down side was the number of counter staff when picking up the car. You have to take a ticket and wait in line. Once at the front of the queue staff were quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHELLE - 14 August 2018
" As above. Auto Europe booking was fine and all paperwork was there ready and waiting. No problems. OK rent however will not be getting my custom again "
" finding the shuttle bus very tricky. I had to go round a very scratched car myself with kids in tow on a very hot day and mark down all the scratches. The cars are parked close together and inspecting was tricky. There were a lot of dents and marks and I tried to get them all down as best I could but I missed some as the kids were complaining about being in the hot sun it was 37 degrees outside. No incidents happen on our trip. We parked in a driveway. There are beepers and sensors all over the car so not likely to hit anything. When we returned to OK rent the car in front was spanish - no one looked over their car. They got the keys and left. The next car was us and the car behind was also english. He looked over our car and found a microscopic scratch! they wanted to charge us 350 euros. We did not sign and we will block our credit card... this is a scam and must be stopped. The car after us was very brand new and they found a microscopic scratch - probably from some tree branch and also wanted them to pay. Basically if you do not take out their very expensive all inclusive insurance they will find some mark and charge you anyway. This is illegal. I will be reporting to Rip off Britain. The spanish were not treated the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by ANDREW - 12 August 2018
" Brilliant and no pressure to take Insurance's "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALAN - 12 August 2018
" dollar car hire was the best company i had used for many years in my driving abroad. first class service. "
" first class service from the time we picked the carup until we dropped it off two weeks later. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BRUCE - 12 August 2018
" Very simple experience. "
" Very simple experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SIMON - 11 August 2018
" not good "
" Car was ok but there was 5 adults all none smokers but the car smelt very much of smoke who ever had the car before us must have smoked in all the time was not a good experience when i told a member of staff he said it was the plastic no way so we had to put up with it all week which i do not think is satisfactory i have owned a villa in menorca for 15 years and come over at least 5 / 6 times a year not sure if i will use you again or not "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by JADE - 09 August 2018
" Smooth purchase, efficient communication. "
" Great car and convenient pick up and drop off but unfortunately the counter staff on collection were very rude and abrupt when we refused to purchase additional insurance or upgrade our car. We had already purchased additional insurance when hiring and did not require any further cover. It was quite an off putting experience and use of scaremongering by the staff was not professional. Other than this everything was fine. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by CHRIS - 08 August 2018
" Not an autoeurope issue but an Owners car issue... I was told on arrival at the owners counter that I would have to put up the insurance excess and a full fuel tank in advance. 800 Euros for excess and 72 Euros for the fuel. This was taken from my credit card straight away... no problem. On returning the car with a full tank of fuel and in perfect condition I was told that the money would be refunded. In fact the money was not refunded but credited to my card. Due to the exchange rates I lost out on £50... not impressed at all by this. "
" I was told on arrival at the owners counter that I would have to put up the insurance excess and a full fuel tank in advance. 800 Euros for excess and 72 Euros for the fuel. This was taken from my credit card straight away... no problem. On returning the car with a full tank of fuel and in perfect condition I was told that the money would be refunded. In fact the money was not refunded but credited to my card. Due to the exchange rates I lost out on £50... not impressed at all by this. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GABRIEL - 07 August 2018
" Outstanding service at Menorca "
" Hertz / thrifty is a model of how to deliver car hire services . Outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 07 August 2018
" Felt like I was being cheated "
" Conned out £90 more money for insurance even though I took out comprehensive insurance on line. Car was covered in scratches and you have to trust that you won't receive a large bill. No information at the airport about the bus to collect you - other companies seem to manage it! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by SIMON - 07 August 2018
" Would have appreciated knowing that car pick up was not at airport as would influence my choice "
" Car many dents on and had not been cleaned on outside. Gears were clunky. Dissapointing "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by AMRIK - 06 August 2018
" Top notch! "
" Perfect - great car and service throughout our rental period with two follow up calls mid rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by FIONA - 06 August 2018
" X "
" We had booked with another provider and had a terrible experience but walking into the Dollar team was a breath of fresh air.. easy and plesent and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KELLY - 03 August 2018
" Service was great, only negative was we had to wait a long time for a child seat to arrive "
" Service was great, only negative was we had to wait a long time for child seat to arrive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NIGEL - 02 August 2018
" All went smoothly "
" All went ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by RICHARD - 02 August 2018
" Would use Auto Europe again - very good value and no hassle having the pre-paid cover on insurance - no nasty excesses "
" Very Very Good service late at night with collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 01 August 2018
" Car booked for 10 am, however car not available until 11.37 am "
" Car booked for 10 am, however car not available until 11.37 am "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MALCOLM - 01 August 2018
" Everything went very smoothly the car we booked was unavailable so was upgraded to a larger vehicle very nice but far to big for 2 people. "
" The outside of the vehicle was very dirty, although they rewashed it on request it wasn't wiped down so when it dried the dirt was still there. The satellite navigation and on-board computer was in Spanish they should have altered the language to English so i could understand it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by ELIZABETH - 31 July 2018
" Will return - great service "
" Very efficent friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KEVIN - 31 July 2018
" Overall very good "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KEVIN - 30 July 2018
" downloading of voucher was a waste of time as it wasnt asked for "
" good apart from condition of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by BENJAMIN - 30 July 2018
" Very good. "
" Excellent value for money and quality of car. I just missed a pick up so a 15 min wait for shuttle and then a 40 min wait at desk but once seen very quick and easy. Drop off extremely easy. Apart from initial wait I couldn't complain as have had long waits at airport too and far nore expensive. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by NOEL - 27 July 2018
" The web booking and customer service aspect of Auto Europe was great. I called beforehand to confirm the baby seat and all was set. Very good customer service. Avoid Click Rent. In Menorca, if the car hire co is not IN THE AIRPORT itself, AVOID!!! It's a major hassle for very little if any benefit. "
" I arrived at the collection point in the car park with my 1 year old son. The shuttle van was just leaving. There was space in it. I stopped the lady but she said you have to wait 20 mins for next shuttle. I said it's too hot for the baby she drive off. Shuttle was over 30 mins. Got to the collection office, they hadn't prepared the card with car seat as booked. They charged me €110 because I had AMEX not VISA / MC but supposedly that's in the fine print. I had to pay so that was that but he was quite obnoxious and rude about the fact. This was a VERY poor customer experience in general to say the least. I would never go back to Click Rent! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GEOFFREY - 24 July 2018
" Easy to use and excellent rates "
" Friendly staff and excellent vehicle (almost new) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PETER - 24 July 2018
" Excellent price and would consider again. "
" There was minor damage to the underside of the car at the front of the vehicle at pick-up which I had to highlight before driving the car away, but this was acknowledged and resolved very quickly. Booked a Fiat 500 (or similar), received a Fiat Panda, but satisfied with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by BRYAN - 23 July 2018
" Very good experience "
" Very good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ROBERT - 19 July 2018
" Easy, quick and straightforward rental and return "
" Easy, quick and straightforward rental and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by WILLIAM - 17 July 2018
" AAA+ will use again without any doubt. "
" A first class experience. will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MICHAEL - 16 July 2018
" Fiat Panda which I reluctantly accepted was in very good condition, but this was not the contract for which I had paid. "
" Disappointed that a car in the bracket we had booked was not available. Was offered a larger vehicle at no extra cost, but really wanted an economy model as preferred smaller car. In the result accepted car in lower bracket, but no refund or discount, even though such car was cheaper priced. Unhappy also that roadside assistance in case of accident was extra - had not realised this at time of booking - and cost 20 Euros or thereabouts per day. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DARREN - 09 July 2018
" I would recommed the service if there was no extra hidden charges when picking the car up. "
" I thought I had already paid for child seats and was made to pay again at check in, I also thought that the car would be at the airport ready for pickup not a 10 minute drive away. there was also hidden taxes at the rental place which should have also been included in the price. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by DAVID - 03 July 2018
" Pick up was very slowing owing to assistant on phone more them assist clients. All other experience very good "
" Pick up very slow owing to attendant spending more time on phone instead of serving clients "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PAUL - 02 July 2018
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by GABOR - 27 June 2018
" Could not reach auto europe when tried to find a solution for the deposit or try to find an alternative car rental. "
" OK Rent have not accepted a debit card deposit for the car rental and charged very high daily rate for there insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ROGER - 25 June 2018
" Easy to use website, have used before and have already booked with them for our next holiday "
" Excellent, all 3 staff were very friendly and helpful with an extremely positive attitude "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BRIAN - 25 June 2018
" Overall a pleasant experience. "
" It was a little difficult to locate firstly the desk and then the pick up point. Perhaps clearer signage is needed "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JASON - 21 June 2018
" Overall very good "
" Delay at the counter in checking in to get the car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MARK - 17 June 2018
" , "
" , "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by CHRIS - 15 June 2018
" Good value rental. "
" Good service. Very clean car (almost new) but it was not the one we ordered. Quick check-in facility when we returned the car but we had to wait 30 minutes for the shuttle bus to take us back to the airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by RICHARD - 14 June 2018
" Good choice of operators given by auto EUROPE with wide variety of types of vehicle at a range of prices. Good offering. "
" Friendly people. Car ok. Bit of a delay collecting us from airport but not terribly late. Easy pick up and drop off service. Would rent with them again for sure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by VIDAL - 15 May 2018
" Good! "
" Good! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GORDON - 13 May 2018
" Incredible value for money "
" It wasn't the easiest desk to find at the airport I think you should be told it is outside the baggage reclaim area "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JANE - 13 May 2018
" Fine "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JULIAN - 03 May 2018
" Very good and easy "
" very good easy service thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 02 July 2015
MENORCA, ES - Reviewed by REBECCA - 01 July 2015
" The car was immaculate as was all of the customer service when I did get served but it did take 45 minutes for me to get my car as there was only 1 individual at the service desk with a queue of 20 people in it at one time. More staff are required to man desks and get customers through to pick up car quicker as this would put me off using you next time when other providers desks were fully manned with 3 members of staff. "
MENORCA, ES - Reviewed by DAMON - 24 June 2015
MENORCA, ES - Reviewed by GEOFFREY - 23 June 2015
MENORCA, ES - Reviewed by JOHN - 20 June 2015
" Booking with ease, simple filtering and all the information needed. "
" Very polite and very helpful. "
MENORCA, ES - Reviewed by DAVID - 19 June 2015
MENORCA, ES - Reviewed by PAUL - 14 June 2015
" Improved satisfaction this time as able to offer rental based on collect and return full of fuel. Previously collect full and return empty was unacceptable for short break on a small island. The zero excess option which we took was on of the main reasons we biked with Auto Europe, this fits our requirements perfectly. "
" There was no information on arrival at the airport as to where to find OK Rent. We asked around the other rental companies but all the answers were vague, stating you have to go to the car park??..It was only by look that we saw the OK minibus in the distance. When we caught up with it at its stop there were still no signs/info to say they this was where to catch it. In summary needs signs to tell you where to go and to identify the meeting point when you get there! Once we found them all was fine and we were satisfied with the car and service "
MENORCA, ES - Reviewed by PETRE - 14 June 2015
" Said on website that we would be picking car up at airport but we had to get on a bus to where the car was , if I'd have known this I wouldn't have booked it . "
" Same as the comment above would have preferred to pick car up at airport "
MENORCA, ES - Reviewed by JOHN - 11 June 2015
MENORCA, ES - Reviewed by PHILIP - 06 June 2015
" Fantastic service and car "
" Friendly and helpful staff "
MENORCA, ES - Reviewed by JOHN - 03 June 2015
" easy to use site. got a really good price and didn't have any hassle at any stage. "
" really good . had a late arriving flight so was very grateful for prompt and efficient service . guy was v friendly and quick and the car provided was splendid! on return there was somenone waiting to check the car in and again it was all done really well. i have hired cars many times all over the world and I don't recall having better service - and that's a comment from what my wife calls a serial complainer!! "
MENORCA, ES - Reviewed by LEWIS - 30 May 2015
" Very happy with service "
" Very apply with service "
MENORCA, ES - Reviewed by BRIAN - 28 May 2015
" A highly efficient service "
" Exceptionally good service at pick up and drop off. "
MENORCA, ES - Reviewed by JEFFREY - 28 May 2015
" Make it really clear if the rental company is on site at the airport, I recall OK Rentals were included as on site when in fact there was a shuttle! "
" Didnt realise it was offsite airport shuttle, directions were very poor the offices are based on an industrial estate full of no entries and one ways, Checking car out was dire with only 2 members of staff to deal with a crowd and were too keen to sell extras like CDW and breakdown cover which I would have thought the latter was included given the car was brand new!! "
MENORCA, ES - Reviewed by KEITH - 03 May 2015
MENORCA, ES - Reviewed by ADRIAN - 02 November 2014
" I wanted to find car rentals with full insurance cover and not have to pay hidden extras. Auto Europe was the closest to giving me true comparisons of costs as well as good choices of hire companies. "
" It would be helpful to know exactly where to go on arrival to find the OK pick up bus - and to k ow what we were looking for "a big black minibus" as we had to ask twice before we discovered this and then found you at the end of Car Park 1. "
MENORCA, ES - Reviewed by ANDREW - 04 October 2014
" Very Satisfied... Thank you "
MENORCA, ES - Reviewed by ALAN - 30 September 2014
" Very efficient service. Well informed pick up and return. Courteous staff "
" Same courteous staff efficient service "
MENORCA, ES - Reviewed by JEREMY - 30 September 2014
" Competitive pricing and easily to navigate website.Swift refund of monies for change of vehicle if price difference is lower,without any quibble.Have used for many years and will continue to do so. "
" Extremely helpful airport desk.always polite.Understanding of my requirements to facilitate my wife's wheelchair needs in the correct vehicle.Will continue to use without question back to Menorca in June 2015 "
MENORCA, ES - Reviewed by MALCOLM - 21 September 2014
" Excellent confusion free service. The rental went like a dream & I'll be using you again in the future. "
" Simple & fast collection of the hire car, with everything well explained. "
MENORCA, ES - Reviewed by ROGER - 19 September 2014
" Had to wait over 30 minutes at desk, only 2 staff on duty, airport not busy. Car clean except for door openings which were very dirty and got on clothes on entering. Staff at car park good. "
" As Above "
MENORCA, ES - Reviewed by JOHN - 24 August 2014
" Slow check in ,to collect car , did not like hard sell to try and upgrade.paid for all inclusive insurance , but on collection. Of car was told this didn't include wheels and tyres , clerk tried to sell as extra , . Was very happy with car "
" See previous "
MENORCA, ES - Reviewed by JEREMY - 10 June 2014
" Good customer service,always accommodating,a pleasure to book through. "
" Very good professional service.Although had to pay an upgrade for a golf 1.6 when I had one last year with no premium to pay. As my wife is disabled it was good to find a key drop off point in the car park when I returned the car,so I did not have to go to the lower floor with my wife's wheelchair and then back to departures after.Always had a good service from Atesa, have used them, and will do so for many years to come. "
MENORCA, ES - Reviewed by MATTHEW - 28 July 2013
" Booking the car was easy, and the communication was clear and straightforward. "
" Everything went smoothly, with the exception of the rather longer that expected process of sorting out the paperwork to collect the car. (There seemed to be quite a lot of manual form filling, and duplication. I was a bit surprised it wasn't more automated.) Other than that, the staff were very friendly and helpful. The car itself was excellent, and spotless. The price seemed quite reasonable too. "
MENORCA, ES - Reviewed by PETER - 03 July 2013
" Excellent prompt service on collection and return of the car. I would certainly hire from auto europe in the future. Very flexible when our flight times were changed and adjusted the collection and delivery times without any additional surcharge. "
" Excellent service and very helpful staff. "
MENORCA, ES - Reviewed by JAMES - 26 June 2013
" Everything was fine "
" As we did not use a lot of petrol, it would be helpful if we could have paid only for the petrol we used (less than 1/2 tank) - but the car was brand new from Avis ! "
MENORCA, ES - Reviewed by GEORGE - 20 June 2013
" I do not like the full to empty arrangements for hires of more than 3 days. There should be an option to have full to full "
" I do not like the full to empty fuel arrangements for hires for more than 3 days. As a regular visitor to the isaland I don't do a lot of driving and use the car for convenience. They work very hard to sell their insurance. on this occassion there was delays for the pick up at the airport but not usally a problem. "
MENORCA, ES - Reviewed by MICHAEL - 17 June 2013
" Happy with service "
" Happy with service "
MENORCA, ES - Reviewed by RAONULL - 14 June 2013
" I had thought I had chosen a car hire company that was located in menorca airport for ease as we had two small children it was not clear to me when booking that a local company would be used outside the airport adding another journey when arriving with two very tired children "
" It was very unclear where the Goldcar shuttle bus would pick us up we waited at the allocated point according to the instructions but the bus was parked at the far end and it was only by chance that I spotted it. On arrival at the goldcar office it was chaotic as there was a very loud argument going on between another customer and one of the female staff. The man who served us was very polite and helpful. When we got in the car we struggled to start the car we tried to get someone to show us the female member of staff mentioned earlier (sorry didn't catch her name) was very rude immediately accusing me of being argumentative I have never been spoken to like that once the car was started she refused to show us properly very bad attitude "
MENORCA, ES - Reviewed by NICHOLAS - 05 June 2013
" I was disappointed to find that we had to get a shuttle bus to collect the car on arrival in menorca. I would not have booked if I knew this in advance. Your paperwork clearly states this info for ibiza but not for menorca. I also would have liked to be told the cost of local insurance from the outset so that it could have been budgeted for. GOLD CAR HAVE ALSO MADE EXTRA CHARGES WHICH I AM UNHAPPY about. However I have been very pleased with auto europe customer services who have been very helpful in helping me to try and resolve the problem. "
" Even though the car we has was great (a brand new focus estate) would never use gold car again because it is a shuttle service rather than collection at airport and the fact that it is almost impossible to get through to them on the phone when there is a problem. "
MENORCA, ES - Reviewed by GEOFFREY - 01 June 2013
" Easy to book, good value for money and quality upgrade. Not sure that return car empty is Auto Europe policy and how it works. In menorca you could not empty a tank and it is not a very environmentally good. Surely a start half full - return half full is best policy with hirer footing bill for transgression? I await whether I am charged for full tank!!! "
" See above plus improve airport signage both for kiosk and ( I realise this is airport responsibility it would be clearer if return rental car signposting was more distinctive). "
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