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MILAN CAR HIRE REVIEWS
Car hire reviews in Milan
Few European cities offer as much cultural richness as Milan, capital of the beautiful Lombardy region of northern Italy. There are dozens of first-rate attractions, most notably the famous Last Supper by Leonardo da Vinci and the imposing Duomo Cathedral whose great Gothic spires are visible from miles around. Well served by two international airports (Malpensa and Linate), as well as the city's Central Train Station, Milan's trend-setting fashion boutiques attract visitors from all over the world. Its tourist highlights include the 4th-century church of Sant'Ambrogio with its dazzling golden altar and Pinacoteca di Brera art gallery which houses a priceless collection of Old Masters. With a car hire in Milan you are also very well located for a pleasant road-trip around the nearby lakes of Maggiore and Como, both within easy reach of the city.
With over 65 years of international car hire experience, Auto Europe is the best company to get you the cheapest deal for your car hire in Milan and other key destinations in northern Italy. By working with all the leading global car hire suppliers, we are able to offer the widest selection of vehicles at the cheapest-possible prices at more than 28,000 pick-up/drop-off locations in over 190 different destinations worldwide. Check out our car hire reviews in Milan section below for the latest comments and opinions relating to the many products and services offered by Auto Europe in and around the wonderful city of Milan.
AUTO EUROPE MILAN, ITALY Car Rental Reviews
Average Rating for Auto Europe Milan:
MILAN, IT - Reviewed by KEVIN - 21 September 2025
" Pretty straightforward,everything went smoothly "
" Overall very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by LAURA - 21 September 2025
" Green Motion are not to be used!!! "
" Specifically filtered car hire to pick up at the airport but upon booking saw on the notes that we had to get a taxi shuttle transfer to car hire offices which was a 10-15 min drive away. Was met by a bolshy staff member at the offices who immediately told us that as the credit card we'd used to pay for the booking was in the name of the named driver, we had to pay €220 in a further insurance policy. She was rude and pushy and was only interested in upselling extra insurances. Car we booked wasn't what we were given and I feel far inferior. Would never use again and never recommend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MILAN, IT - Reviewed by VINCENZO - 18 September 2025
" always use you and always been competitive on price and service, but some the hire companies are not what they seem, previous experiences also "
" had to change vehicle , quite a bit of damage around but mainly due to the rubbers on both front wipers completely hanging off and rain was expected. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by NICHOLAS - 16 September 2025
" Experience was fine, but I'm still unhappy about my previous rental with Goldcar. "
" Very basic car "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by STEPHEN - 15 September 2025
" As above. "
" We have hired from Drivalia several times a year for the past five years but this counted for nothing this time. Unfortunately, a week into our four week holiday we had a call to say my wife's mother had died. We had to return to the UK the following day and therefore dropped the car back over two weeks early. The return staff had zero empathy, no sorry, just "no refund". We have just buried mum and may return to Italy but I'm not sure if we will rent a car as I feel that Drivalia were in a position to re-sell the car that we had paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EDWARD - 04 September 2025
" As above "
" Friendly, helpful, and efficient staff, both at counter in the terminal and at the car pool. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 03 September 2025
" The whole experience put a terrible start to our first visit to Italy and Auto Europe were completely unhelpful. I thought it would be a simpletask to pick up our hire car and drive to our destination but the experience with Auto Europe was a disgrace. The hire company refused to issue with me with a car saying that this often happens with your company and I would have to pay an extra charge of 1733.99 euros to secure a vehicle. This offer was only made after spending nearly 2 hours trying to sort things out with Auto Europe on the phone which did not happen. The fact that one of your operators was rude to me on the phone, completely unhelpful and then hung-up on me is disgraceful! If this had not happened I would probably be blaming Noleggiarre for all of this but their staff were actually very helpful and said this was a regular problem with your company happening at least twice a week. I do hope you sort this problem out so that others are not faced with the saame problems!! "
" The hire company would not accept my voucher from Auto Euro and I had to pay an extra 1733.99 euros to secure a vehicle for my family's holiday. I spent close to 2 hours trying to sort out the problem with Auto Europe's helpline but was unsuccessful. One of your operators actually hung up on me after telling me I was an hour and a half late to pick up my vehicle! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by PAUL - 02 September 2025
" Efficient service "
" Very efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by IAN - 30 August 2025
" Auto Europe are fine. Major reservations about Budget! "
" Decent car, good service at desk and drop off. Budget online support, telephone support and Quick Pass absolutely non existent. No response whatsoever via site, email or phone. Wouldn't use Budget again because if I needed to contact them during a rental I don't feel confident that they would help! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EMMA - 30 August 2025
" Booking was easy and Auto Europe offered a competitive price. Budget was a bit of a let down, however. "
" Pick up was confusing - I waited a while at the desk only to be told I didn't need to wait at the desk, but how was I to know that? The staff inside the car park which was apparently express pick up were moody and disinterested, and it was difficult to navigate pick up since they weren't very forthcoming with assistance. The charge for the child seat was more than suggested at booking, and we had to cross the car park to get it. Otherwise a decent experience - nearly new car, easy drop off. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NEAL - 28 August 2025
" Easy, friendly, excellent. No issues at all and everything went smoothly. "
" Easy, friendly, excellent. No issues at all and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAVID - 28 August 2025
" I'm afraid based on this experience I am very unlikely to recommend either Auto Europe or Hertz to a friend. I would welcome your comments on the above and some kind of appropriate compensation/refund for the entirely disappointing experience. I am happy to supply any photographs or copies of invoices if this helps. Kind regards etc. "
" Very unsatisfactory. 1. We were supposed to pick up the car from Terminal 2 at Milan Malpensa but it was closed when we got there and we had to return to the terminal building and take a bus to Terminal 1. As a result we were late reaching our final destination. 2. There was no-one to report the pre-existing damage to the car that we were given. We tried but the only Hertz member of staff wasn't interested. Fortunately we took photographs, which was important because on returning the car Hertz accused us of damaging the car. Having sent them the photographs, they have now apologised but in my experience customers don't like being accused of things they haven't done. 3. The car that we were given was also dirty inside. 4. There was a discrepancy on the Hertz itemised invoice and yours with regard to the pre-paid voucher. You charged us £270.49 for it. Hertz's invoice says €259.29 (which is £223.52). They say that they can't comment on the difference as you are a third party but my understanding from your website is that you are long-standing business partners. So it would be good if you can explain the discrepancy (of £46.97), especially as on your website you promise "unbeatable rates". So, in short the car wasn't where it should have been when we arrived. It was dirty inside and hadn't been cleaned. We were accused of damaging when we hadn't, and there is a significant discrepancy on yours and Hertz's pre-paid voucher. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MILAN, IT - Reviewed by SIMON - 28 August 2025
" Worked well, although there is always the issue of the local company suggesting that you buy their insurance which would be on top of the full insurance that you have bought from AE. "
" Worked well "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DAVID - 27 August 2025
" Car all good, just unsure about check in process and card handling. Could have been a genuine mistake. "
" When we got to check in desk, my card was not accepted 3 times by the company. As I didn't have another credit card it was suggested by the woman at check in that I could take out their insurance and would leave a 300 euro deposit. As I already had insurance through you, I declined. I called my credit card company and they advised that no transaction had been requested so my card could not have been declined. Whilst I was on the phone to my credit card company, I asked the agent to try again, this also failed but my credit card company told me no request had gone through. I then asked the agent to try a different card machine and this worked straight away. I wasn't sure whether this was a scam or just a faulty machine. The car was an upgrade on the expected model and drop off was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOBY - 23 August 2025
" Not great. Started off well... My car wasn't available on arrival and I had no choice to upgrade despite letting them know... Then received other charge of £320 and I've no idea what it's for. Impossible to speak either anyone to sort it out.... Would not book with them again. "
" I have returned off holiday to find a charge from the company on my credit card from the car hire company and I have no idea what it's for. Both the local agent and auto Europe are very unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MILAN, IT - Reviewed by UGO - 21 August 2025
" The car was badly damaged in many placed "
" All ok they tried to sell excess cdw insurance and said the one i had purchased from auto europe was no good i told them it was "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by EDWARD - 21 August 2025
" Courteous and efficient staff. "
" All transactions carried out efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 18 August 2025
" Very good experience overall. "
" First time I've used Italy Car Rent. Other than no screenwash, no issues with collection, the car itself or drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JOSEPH - 17 August 2025
" 1+ "
" A real headache-free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EUAN - 17 August 2025
" Very straightforward and hassle free "
" Pretty smooth drop-off and collection experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by YAROSLAV - 16 August 2025
" good car/ efficeint staff and overall operation "
" good car/ efficeint staff and overall operation "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARK - 14 August 2025
" Auto Europe site is easy to use and very good. I chose the wrong company. "
" Car exterior was dirty and the car had a number of faults, like broken fuel door, dents and scratches. Charged for a missing card (hybrid vehicle) which was never given. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by PAUL - 14 August 2025
" Auto Europe should vet their partners more carefully. "
" Awful experience with Green Motion. Advised to take another vehicle from one reserved as 'it would be better for me'. No check on vehicle by agency or agreement. I was advised to have a look. Everything seemed fine. I drove it carefully and was involved in no incidents. On return everything looked good too. Then staff pointed out a tiny scratch. This must have been there before I hired it. Then charged 1000 Euro for a 'repair'. Awful company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FRANCESCO SAVERIO - 11 August 2025
" Very poor "
" No staff at drop off and I had to go all the way to the airport arrivals to find someone. At that point the first question I was asked was if I had full insurance with Drivalia (which I didn't). Then after a few minutes I received an email with extra costs for some scratches under the front bumper which they claimed I did. I never caused those scratches and it would have been impossible to check for their presence upon collection as the car was outside in an open parking whilst was pouring rain during a thunderstorm. Moreover, in 20 years of car rental I never had to check for scratches under the car... this company is disappointing to say the least. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by JOHN - 07 August 2025
" I can't recommend a company which works with suppliers like Green Motion "
" I returned the car without damage, yet was charged over €400 in damages, which I was not able to challenge "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ELLIOT - 06 August 2025
" Would not recommend. Awful "
" Not clear that credit card holder has to match driver and then refund still not proceeded . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by STEVEN - 05 August 2025
" The one way fee advertised was lower than what Drivalia eventually charged me. "
" Terrible experience. Gave me an old, damaged and dirty car, only to try and charge me hundreds of Euros for damage/dirt that I didn't cause. Very difficult to communicate with the company, one of the worst I have experienced. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JACK - 04 August 2025
" Everything was fine "
" Great service from pick up to drop off. Had an email shortly after with confirmation that the car had no damages etc and everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 30 July 2025
" Trouble free experience. "
" Quick pick up and clean vehicle. Drop off was trouble free too. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PAUL - 30 July 2025
" Efficient experience "
" Very nice airport staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by VICTORIA - 25 July 2025
" We paid for a mercades mini van, but got a Renault. Not the same comparison "
" Getting the mini bus from the airport to the car pick up was a long wait and a complete mess. No proper instructions, people jumping in front "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by WILLIAM - 20 July 2025
" The experience filled us with dread for the car hire. We had taken photos and videos of the damage to the car before hiring it so we couldn't be charged for damage that was not ours. The staff didn't seem to care that we had ordered a bigger and better car and no discount was given. There was no air con in the back which was awful given the temperatures that week! Never again! "
" The car was of a lower standard than the one we had booked and paid for. It was smaller and not an SUV. The car was covered in dents and scratches. The "at airport" site was not at the terminal we flew into and we had to walk to a bus stop, wait for a bus and go to another terminal. We may as well have booked an off site rental company. Drop off was a nightmare with no signposts and it took a very long time which is unhelpful when we had a flight to catch. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MILAN, IT - Reviewed by PAUL - 18 July 2025
" All in all no major complaints. Alex was great when we dropped the car back. Friendly and polite "
" All good just could be a little clearer on pick up location "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PHILIP - 17 July 2025
" See above "
" I had bought full damage excess waiver but I did not realise that was not with the hire car company and if I had had an accident I would have had to pay up to £3,900.00 and claim it back, that was not made clear at the buying stage at all. I will not be renting a car from you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - 15 July 2025
" Easy to book, good choice of vendors and cars. Priced competitively. "
" Good: We were the only customers at the pick up location so there was zero waiting time. The car was literally brand new and it was the right spec. Less good: They were very keen to sell us additional insurance, warning us that as the car was new, every little mark would be noticed and charged for. I thought this was likely untrue and a bit of a hard sell. I didn't buy their additional insurance. They gave us the keys to the car and pointed at a door to a garage and said "it's in there". There were only 3 cars in the garage and ours wasn't one of them. We went back into the office and they insisted the car was in the garage - they clearly thought we were numpties. When they finally found it in a corner of the car park, we got the impression that somehow this seemed to be our fault. Well, it was a very hot day and maybe they were all a bit frazzled. In the end one of the staff members helped us with our bags, we got the car and it was great. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAN - 15 July 2025
" Satisfying service "
" Satisfying service. The Company's office is located in a few minutes drive from the airport and shuttle buses were running every 5 minutes:. The Company's representatives were friendly, respectful and helpful, and offered a car within the pre-booked category. The car was in a good technical condition and reasonably clean. The pickup and drop off procedures took just a few minutes. Only cons were: 1. It was a bit difficult to find the shuttle bus pick up point (even for the Airport staff) as there were no directing signs and no clear instructions mentioned in the booking voucher; 2. The WI-FI at the office did not work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ELIZABETH - 14 July 2025
" I asked if an international driving permit was required because this was unclear on the website. I had to ask twice for confirmation of whether or not I needed one as the DVLA website suggested we didn't. I received a brief email saying 'yes, it was required'. So we got two - which wasn't convenient - and they were not needed! "
" We were given an upgrade to a much larger car without being told how big it was. We had chosen a smaller car on purpose and this car was huge in comparison. It was a nice car but it was massive and the visibility was terrible and the navigation system was temperamental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by STEVEN - 04 July 2025
" Auto europe excellent as ever. Good car upgrade. "
" Hard to find..In a different terminal. Be aware 30 mins from terminal 1. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PIETRO - 04 July 2025
" I do recommend autovia, no fuss and efficient. "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNAMARIA ELENA - 03 July 2025
" Great "
" An easy experience after a long flight but taking the car back had to go around the building before I found where to take it back but otherwise everything ok thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by KENNETH - 01 July 2025
" The DR6 vehicle we rented was a new low. It was a slow large SUV...you were unable to change the dash/infotainment language from Italian to English (thus unable to connect our phones, so no music (other than the insane Italian radio stations) or easy satnav). Also the car had a slow puncture throughout. The tyre pressure light was noticed on 10+ mins after pickup...we filled it with air & all seemed good. It went down over ~2 days so we called the drivalia number & they told us just to monitor it (in their slow, basic English). Thus we filled it up with air several more times during the rental. You would have thought we would have got a discount or something from them but NO. All in all a really bad car, & poor end-2-end service. "
" The DR6 vehicle we rented was a new low. It was a slow large SUV...you were unable to change the dash/infotainment language from Italian to English (thus unable to connect our phones, so no music (other than the insane Italian radio stations) or easy satnav). Also the car had a slow puncture throughout. The tyre pressure light was noticed on 10+ mins after pickup...we filled it with air & all seemed good. It went down over ~2 days so we called the drivalia number & they told us just to monitor it (in their slow, basic English). Thus we filled it up with air several more times during the rental. You would have thought we would have got a discount or something from them but NO. All in all a really bad car, & poor end-2-end service. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ROBERT - 30 June 2025
" Phone number for noleggiare on document incorrect. Had to find it myself in Internet. "
" Has to wait for shuttle bus at airport. Instructions about location if pick-up not clear enough. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DOUGLAS - 27 June 2025
" This is still unresolved and the second time in my last two rentals with two different companies through Autoeurope where I have had to chase the company for reimbursement and wait more than 2 months for my money. This is not good at all. And this present issue is still unresolved. "
" The counter staff charged me extra for a young person driver even though I am 59 and I was alone and the only driver. They have admitted their mistake but have not made the refund after more than 2 months and now are not communicating since writing to say that their refund system was not working. Still unresolved and I will have to go through all of this again. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SERGIO - 23 June 2025
" Nothing negative to say all was good apart from the air con as in my comment above. "
" condition of vehicle I put 5 because the first car allocated the air con was not efficient and I complained at the desk after 20 minutes of trying to cool the car and the lady behind the desk changed the car and gave me a car with a working air con and upgraded me to a better car free of charge I think which was appreciated. The second car allocated was excellent Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by GARY - 16 June 2025
" Always a good price. "
" Warning lights on /Faulty tires. Not the first time having issues with this company. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ROBERT - 16 June 2025
" As above. I will not use Hertz again. "
" I was charged for damage to the car that I didn't do to the value of €1000. I have photographic proof that I didn't do this. I have disputed this with Hertz/Thrifty but they have ignored my emails. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by BALJIT - 06 June 2025
" My experience with them has been really bad. I wouldn't go back to them ever again and never recommend anyone. Be careful, guys; take the pictures or make videos before you take the car. I did take the pictures, and I missed one spot, and they are saying I damaged the car, plus they took the money out of my account. Make sure, guys, you take pictures or make videos all over the car and inside too. They will ask for pictures, and if you missed one spot, they will know how to catch you. So -0 rating for them. I'm trying to contact the headquarters; they sent me the first email very quickly, and now I'm chasing them for answers. I hope this will help many people. "
" Booked fiat 500 and got Skoda which was damaged all over. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by RAYMOND - 05 June 2025
" Hassle free. "
" Quick pick up and drop off, nice up to date vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAMIAN - 04 June 2025
" Drop off was not a problem as was able to get the coordinate location from a photo I took of the car when I'd collected. Paperwork would just have told me to call the poor man. His phone doesn't stop, which does some way to explaining the inefficiency of it all. "
" The paperwork should have directed me to wait for a shuttle bus outside departures. Instead it directed me to call a number for someone to tell me. Due ro miscommunications on multiple levels it took over 2 hours to get the keys to my rental. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 03 June 2025
" Last 2 experiences have been poor, so I will likely book direct next time. "
" I paid extra for a VW T-Roc and got a very old battered MG. I received 5 emails asking me to preregister online to save time and each time I tried I got an error. I then did it by phone and was told to go to the QuickPass desk when I arrived. I did that but was then told QuickPass hadn't worked and I had to go to the back of the queue, which took ages. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by LEONARD JOHN - 03 June 2025
" I have had no problem recommending Auto Europe & the Renault Leasing program to friends. "
" Every aspect of the hire went smoothly. I will undoubtably be hiring with Auto Europe & Renault again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CATHERINE - 02 June 2025
" Easy to compare prices and book "
" Really smooth pick up and drop off, didn't have to wait at all for either. Lovely car, very nice to drive and fuel efficient (Skoda Fabia) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARCO - 30 May 2025
" I will not use Eurocar only because of the collection of the vehicle "
" We had to wait 40 minutes to collect the vehicle, there were only 4 staff. We have 2 children under the age of 4. When we arrived there were 11 people before us and another 5 on fast track. I noticed at all the other car vev "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GIANLUCA - 25 May 2025
" Auto Europe should hold car rental companies accountable for the way they behave with customers. Automated (evidence- and images-based) pre and post checks. "
" They charged fees for damages I am not responsible for. It's incredible how these small companies make money out illegally trying to charge customers for damages they have not caused. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by FRANCESCO - 23 May 2025
" Great service at check in. So much better they are on-site at the airport si got away quickly after a 1.5 hr flight delay. "
" Great experience First time renting an electric car but no issues! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VICTOR - 23 May 2025
" Feel free to take this up with Green Motion but I have no intention of using them other them again and clearly your excess cover insurance is a red rag to a bull with the rental company your promote. "
" They ripped me off! I told them I had full excess insurance cover with you. And this seemed to annoy the agent. When I returned the car in perfect condition, they found a tiny 3mm surface scratch that they said was not on the car before and as such they would withhold the deposit. They subsequently charged me nearly £500 for that light scratch which we all know they wil not send for repair but instead t-cut out at no charge to themselves. This is clearly how they are commissioned to make serious money out of customers. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MILAN, IT - Reviewed by FABIEN - 22 May 2025
" Great staff at pickup, very pleasant and efficient. The car was great and overall I felt it was great value. The lady at drop off was quite abrupt, bordering rude. "
" Great staff at pickup, very pleasant and efficient. The car was great and overall I felt it was great value. The lady at drop off was quite abrupt, bordering rude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BRYONY - 11 May 2025
" The reviews on AutoEurope about RentSmart are good but when checking Google and Trustpilot, it's obvious they are known for doing this regularly. How is it that your review rating of them is so good when they are obviously totally fraudulent?? "
" Ripped us off. Charged for damage we didn't cause that we had photos of but he refused to accept the evidence. We would have missed our flight and he would have taken the money from my deposit whatever we said. Bunch of cowboys! I've given RentSmart a terrible review on Google and Trustpilot. I will be contacting Auto Europe this week about the premium insurance we took out to cover this. Hopefully we can get it sorted out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ROBERTO - 11 May 2025
" As mentioned above, I travel a lot to Milan Linate from London, back and forth and I often need a car. However, I will not want to use Drivalia in future. Terrible service "
" I hired a car from one of the providers recommended by your website: Drivalia. I am a returning customer however I not sure I will actually come back to use your services again in future. My carhire was for 6 days. When I picked up the car in Linate Airport terminal, I checked the car for existing damages, as one usually does at the point of pick-up. The car was parked in a corner of the parking space, with the passenger side of the car against the wall so I could not see it properly. While I was trying to look that side of the car, the guy supervising the car collection kept saying that all the existing damages were included in the paperwork sent to me by email. He insisted that he personally checked for damages after the previous customer had returned that very car, so to trust him. I left and drove to Brescia which was my final destination. I kept the car inside a private courtyard and did not use it until the day of my return to Linate 6 days later. When I returned the car, the Drivalia guy spotted a couple of dents on one of the car rims on the passenger side of the car. As I did not use the car during the hire period, it is evident to me that those damages were already present at pick-up and had not been properly documented on the paperwork, together with the existing damages. Parking the car in a corner against the wall did not help me making sure that what was documented on the car paperwork did actually match all the existing damages. This costed me an additional 110 Euros. While I am happy to pay for car damages I am responsible for, I am not happy to be taken advantage of due to a careless lack of professionalism on Drivalia's part. It is evident that the sited damages were already there at the point of pick-up. Drivalia quite conveniently did not care enough to record them properly and most likely an additional bill was picked up by the next customer, for the very same damages. I hardly believe I will use Drivalia again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MILAN, IT - Reviewed by MARTIN - 10 May 2025
" just worked as it should "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by EDWARD - 08 May 2025
" All good, as a returning customer would use Autoeurope again "
" Brand new car, no problem with vehicle. A bit of a trek to get from the check in desk to the car pickup point at Milan Linate but fine otherwise. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VIAN - 07 May 2025
" I can't believe there is no one to contact about this. Cannot reach the office at all. They did some money grab on my last rental as well. And tried to give me a piece of garbage car. They really don't respect anyone coming from your service. "
" They charged for damage when I showed proof that it was already there. They lied and said I could leave that the contract was closed and then billed me after. The vehicle was filthy, tires were bald, all sorts of scratches and a cracked mirror, then they claimed I did all of this even though the paper says it was already there. The manager is a thug who has been repeatedly rude to me. Second time renting here. This place is terrible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SHIHAB - 02 May 2025
" Was totally unfair "
" Everything went fine till I returned the car back. During the inspection they saw a very small nick in the windshield which is negligible and hardly noticed. They claimed that I did it while I can't recall any incident during my rental, however I tried to explain as much as I can with no luck. They reported it as damage and they charged me €851 unnecessary. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIOVANNA - 28 April 2025
" all good "
" all good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BOUBKER - 25 April 2025
" Car was in a very good condition, but we are still waiting for the deposit after one week . We had not problems with the car. As I said above customer services need more staff(People don't want to waste time during the holidays ) and the dropp off the same. Only one person on duty to return the key and the check of the car. It took a bit long to do this process "
" It was complicated the drop off at the airport as the normal entrance is accessible but once you get to the 3rd floor and want to get the 4th floor there is not access. Not enough signs indicating which way to enter, a weird entrance and not signs . Only one person at customer services and even empty the place we have to wait a bit long. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VASILEIOS - 24 April 2025
" The following response to my request for support is not acceptable: Thank you for bringing your concerns to our attention regarding your previous car rental reservation under voucher number UK5793324 As a Tour Operator, we have contracts with a variety of suppliers all over the world, and can usually arrange to get the car category and specifications required, and act as a mediator between our clients and our suppliers. Thank you for informing Auto Europe of your rental experience. It is only with such feedback that we are able to improve service and communication between Auto Europe, our suppliers, and our clients. According to the document, the extra services provided were agreed upon, and itemized on the document, signed between yourself and the rental company, at the pickup time. By signing it, you have agreed to the terms & conditions of use of the service(s) including the payment of the amount(s) noted on the document, at the end of the rental period. Not being possible to replicate the events at the counter, your rental contract stands as a legally binding document between you and the rental company, which defines and governs the rights, duties, and responsibilities of both parties involved, once reciprocally signed. Auto Europe cannot accept liability for items purchased locally and apologize for not being able to give you a more positive response. "
" I have been charged for the extra amount of 234,24 € without being notified about the extra charge at the counter. Moreover, instead of charging me at the time that I was at the counter, Drivalia kept this amount out of the money deposit of 500 € that was not for this purpose. Super cover service 01.03.2025 = 153,72 € Change Group 5 = 18,30 € Glass and Tyres service 01.03.2025 = 36,60 € Extra Road Assistance 01.03.2025 = 25,62 € It was NOT made clear to me that these services were provided with additional charge and I was NOT given the option to accept or reject them. I don't even understand what they are for, except from the "Road Assistance" which I DID NOT request or approve. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MICHAEL - 16 April 2025
" All good .. would use again "
" All handled quickly and smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DAVID - 15 April 2025
" Very poor indeed. Charged an unexpected drop off fee despite having a written contract stating otherwise. Provided with a 2WD small family car having booked and paid for a 4WD SUV. Condition of car poor, petrol to 1/4 tank and no washer fluid until realised by attendant. We would never use Moventur again and felt very let down by AutoEurope. "
" 1) Auto Europe provided a written quote of 80 Euro to collect at Linate and drop off at Malpensa. At the Moventur counter we were told that the fee was 120 Euro and that the car would not be released to us (despite showing the AutoEurope booking form) unless we paid the full fee. Moventur advised us that this revised fee had been in effect for more than 3 months. 2) We booked a 4 WD Jeep Cherokee or equivalent. We were told that only a 2WD Ford Focus was available, almost no other cars were present on the lot so we really had no option but to take the car. We were skiing, so a) had a 2WD and b) were very tight for luggage space. 3) The car was not prepared well, the attendant did fill the washer fluid for us but the car was not clean and had a quarter tank of fuel. 4) As this was Friday afternoon, we could not reach Auto Europe to discuss or complain. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by DAVID - 14 April 2025
" No issues with booking, collection or drop off. "
" Collection was quick. Car offered as an alternative was LPG. Very good to use LPG in Italy. Would be nice if this were an option instead of electric "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by THOMAS - 13 April 2025
" I was late to collect my car, I had accidentally booked it for 10:00 am but did not arrive until 5:00pm. I appreciate that this is outside of the pick up limit. However I was told that the car had been reassigned to another customer and the only option was to make a new booking and the price would be 700.00 euros, almost 500.00 more that my original. Therefore I had no option to seek another more reasonable hire elsewhere. Two days later I reported this to AE but although the customer agent was very helpful and understanding her manager just said no consideration for refund or credit possible. I consider the inflexibility of Gold Car very disappointing especially as I had paid in full for the hire, so never again Gold Car, nor my friends. "
" Disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by NICHOLAS - 13 April 2025
" Never a problem dealing with AE, My only wish is that they can be more helpful when dealing with changes of contract after start of hire period, such as extension or change of drop-off location "
" Likes: - Very efficient pick-up and drop-off service to/from Malpensa terminals - Friendly, helpful and knowledgeable staff Not likes: - Location of their office is a long way off the main road from Milan, so (unless you are coming from the south) you must allow additional 20+ minutes for drop-off compared to other car hire firms "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by VIAN - 09 April 2025
" The lead agent argued with me and insulted me, and tried to give me a 7 door minivan unless I paid 3 times the cost of the booking. I finally had to get the manager of the whole place involved who just forced me to pay for fuel in advance. This location does not like when people get a good deal and seeks to force you into vehicles not reserved, forced price increase, or fuel schemes if they perceive they aren't getting enough for the car "
" The lead agent at ok mobility is very hostile and aggressive. Second time I have experienced this man's unprofessional behavior "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MICHELE - 03 April 2025
" Staff were very friendly and the whole process was very quick which I appreciate "
" Easy and straightforward "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by LAURA - 02 April 2025
" I booked "in airport" and was sent to a shuttle. This is already a breach of contract (I had selected your company based on this false information). I was denied the rental although I had all the required documents and a valid credit card. Awful company with a dubious business model. I wish you'll have legal consequences for deliberating scamming people and leaving them stranded! "
" I was stranded at the airport. The lady at the counter refused to give me the car I had paid for under pretense that my credit will expire in August. This information was buried in a small print in the attached voucher and never mentioned in your lovely 3 emails that you sent before the rental. The bank confirmed they would not issue a new card before the end of its validity. This rule was completely made up and intendended to scam tourists. The shuttle driver confirmed many people are sent away without a car. This was all in all a scam I was victim of. I will never rent from you again and I will tell everyone about this awful ripoff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by NATALIA - 02 April 2025
" It was very convenient, easy and profitable! "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTHUR - 02 April 2025
" Always use them where available! "
" SMOOTH AND EASY "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TORQUIL - 30 March 2025
" I was disappointed that I had ordered and paid for 'full to full' fuel, the car was running on fumes when picked up. Far from ideal. There was also an issue with tyre pressure on both rear tyres. The TPS recorded over inflated for both, this caused a continual warning on the dash, resulting in me being nervous and limiting usage for the hire period. "
" The Target team are helpful and polite. Noting the issues below, the team weren't able to resolve but they did offer reassurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ANNAMARIA ELENA - 30 March 2025
" Not a very good when you have to extend your lease the cars were excellent the staff poor "
" It was very confusing as my plane was cancelled and my next flight was four days later so I needed to extend my lease I spoke with gold car I thought I was speaking with gold car but I latter realised it must have been a call centre although I rang you who told me to go to gold car I kept on asking if I had to take the car back I got different answers sometimes yes take it on the Sunday before I rang again to confirm they Ilaria said no Next day at about two o'clock I got a phone call to tell me to return the car in two hours or would be find I found the gentleman to be very aggressive so I asked a neighbour to take over we realised that I had no option so I drove from lago maggiori to Malpensa I then had to pay money out but was persuaded to take out your insurance but I have my own exhausted I agreed by then I was finished "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by BETH - 15 March 2025
" Pick up was a nightmare. Only 2 staff who seemed to have a ridiculously slow process they had to follow. All cars were pre booked so why there couldn't be more staff on to deal with it I don't know. Bad management and a real disappointment to the start of our trip. "
" As I have already emailed the pick up of this car was an absolute joke. We had 2 counter staff with a customer each and then 4-5 people in front of us and we were well over an hour waiting. There were issues with cars being washed aswell I believe no other car hire desk had these issues. It really effected our first day of holiday and we will do what we can not to use Italy car rentals again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by RENZO - 15 March 2025
" good for comparisons. "
" They wanted a physical credit card. Wouldn't accept a debit card or a contactless card on phone. Very annoying and expensive. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAN - 10 March 2025
" Absolutely terrible, arrived to find that our booking had been cancelled with no explanation, we were in a queue of 20 or more people all with the same experience "
" Absolutely terrible, arrived to find that our booking had been cancelled with no explanation, we were in a queue of 20 or more people all with the same experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DAVID - 02 March 2025
" End to end car hire was very good. No significant issues. "
" Car checkout was prompt, the car itself was not as ordered, but still ok. Car checkin was very thorough, all ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by CHRIS - 26 February 2025
" No problem with autoeurope, but experience of Rentsmart24, I wouldn't recommend autoeurope in the off chance they get placed with a rental company like rentsmart "
" The hire ended up costing ×3 the quoted cost "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 26 February 2025
" Ideal "
" Excellent service easy to pick up and start journey would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 25 February 2025
" I have no issue with Auto Europe but Enterprise were appalling. I will not use them again under any circumstances. "
" Arrived at airport, had to queue for 40 min to be told that there were NO cars for either booking and we would have to wait 40 minutes till one came available! After an hour and a half and a long booking in procedure we finally got to the pick up point. My car was new and excellent but my son had to agree to a smaller vehicle than ordered but without a price reduction. When shown the car it smelled of recent sick! Another car was finally located and fine . we were being fobbed off . Dreadful service but eventually the cars where as required. The delay caused us to miss our appointment later in the day. Particularly amateur on all counts. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOBY - 25 February 2025
" Overall I like this company but the experience can vary. The cars are ok, but they give you what they have, not what you order. "
" They gave us a vehicle that was too small for our family and baggage. The replacement car was also smaller than we ordered. We arrived after midnight and were charged €50 surcharge. No wiper fluid in the vehicle meant we needed to stop on the motorway unnecessarily. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by CRAIG - 24 February 2025
" as above "
" The car was filthy inside which was the main issue (the floor matt and sills had dirty footprints all over and the interior cloth were dirty too). Plus on the outside there were several pre existing substantial scratches, dents, etc. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by NATALIA - 24 February 2025
" Good price. Nothing to complain. "
" No issues . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - 24 February 2025
" Auto Europe didn't do anything other than take the booking. "
" Over an hour to get the car. Then wrong size car. Car was fine but a bit battered. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by PHILIP - 24 February 2025
" Quick, easy to use website. Good that you are able to cancel. "
" Good staff at pick-up and drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DARREN - 23 February 2025
" Expecting customers to sign for a car with scratches and dents on almost every panel in a dark car park was/is unfair. Having to use an iPhone light to compare the car to paperwork is not good enough. "
" Desk staff could do with a little customer service training. The guy who served me was ok but his colleague who completely ignored us was rude and unhelpful. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MILAN, IT - Reviewed by BARAK - 22 February 2025
" Great value for the money "
" Great service and a nice car to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SARA - 20 February 2025
" All good, very pleased with my experience "
" All good and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - 19 February 2025
" Easy to book and very competitive prices "
" Wrong address given to drop off car. Upfront fee paid on credit card still being held after 10 working days. They stated only one notified scratch on the vehicle but I had to point out several more before driving away. No reply to email sent to them about wrong address and credit card hold "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MILAN, IT - Reviewed by RAYMOND - 13 February 2025
" Very good price and great service. "
" Very good, only poor point was that the vehicle smelled very heavily of cigarettes! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GARY - 13 February 2025
" Competitive price, better that direct with rental companies. "
" Counter staff are good but the garage staff are NOT customer friendly, never a pleasant experience everything seems too much trouble. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MILAN, IT - Reviewed by MARK - 11 February 2025
" There was insufficient information communicated from Auto Europe about the pick up location. The Auto Europe rental voucher referred to Terminal 1, so when we arrived at the airport we had to take the airport bus to Terminal 1. There was no Centauro desk at terminal 1 so we called them, to be told there was a shuttle bus to the office outside the airport, from Terminal 2. This obviously caused some confusion and delay to our onward journey and could easily be resolved with some simple and accurate instructions. "
" When we eventually found the office, the car we received was fine but the service light was on and we later discovered it had no screen wash. Further, the oil light came on when cold starting suggesting the oil was very low. We had asked for snow chains and were given a set. Only when we needed them did we discover that they were too small for the tires of the car. This meant we had to leave our destination early to prevent being snowed in. Centauro should provide a vehicle that is serviced, has the fluids topped up and snow chains that are suitable for the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by BART - 08 February 2025
" No problems whatsoever "
" Quick pickup and drop off, professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by VICTORIA - 02 February 2025
" All good! "
" Quick and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 02 February 2025
" We missed our original flight to MXP, and upon arriving six hours later, our booking was marked as 'no show.' As a result, we were asked to pay extra for another vehicle, which is unacceptable. I was informed that I should have notified Dollar of the delay, but no reasonable person reads the fine print of terms and conditions for every car rental or booking. I would expect a clear email with a prominent notice--preferably in large red letters--explaining the required notification process in case of a delay. "
" We missed our original flight to MXP, and upon arriving six hours later, our booking was marked as 'no show.' As a result, we were asked to pay extra for another vehicle, which is unacceptable. I was informed that I should have notified them of the delay, but no reasonable person reads the fine print of terms and conditions for every car rental or booking. I would expect a clear email with a prominent notice--preferably in large red letters--explaining the required notification process in case of a delay. Despite that, I want to comment that Elena, the agent at the counter, was very professional. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PAUL - 28 January 2025
" All went smoothly "
" Very smooth. Very nice staff. The car was a little dented but that was finev "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARTIN - 16 January 2025
" Worked as it should. Well done "
" Quick & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 14 January 2025
" As above. If this was our first experience, doubt we would repeat it. "
" On this rental, we had three cars. 1st car, Lancia Ypsilon, had to be returned to the airport due to a failed headlight. 2nd car offered, Lancia Ypsilon, was rejected as the licence plate lights were not working 3rd car offered, Opel Crossland, was reluctantly accepted. This car was in poor overall condition, multiple scratches & dents, plus a faulty heating system. Overall a very poor experience, considering how much we paid. I've used Sicily by Car on many occasions from Milan Malpensa, never had such a poor experience. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MILAN, IT - Reviewed by MATTHEW - 14 January 2025
" Please don't use Italy car rental in future "
" Scammers. Tried to charge us for dents that were already on vehicle. Luckily we videoed the vehicle on collection so they had to agree they were already there but not listed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SAMUEL - 14 January 2025
" Please do not use Italy car rental in future "
" They gave us a very dirty car with lots of scratches and dents ( over 15 that they identified ) when we returned it they tried to say we had dented and scratched the car. However, when we showed them the video, they we took on collection, the dents and scratches were there but not listed on their 15 list. They are still trying to charge us for one small scratch on the wheel, not caused by us, but shown on the video. Absolute scammers and I would suggest you do not use them in future "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PAUL - 14 January 2025
" Because the incorrect category of car was booked by Auto Europe, we had to pay to upgrade the vehicle. The agent mentioned class D1 and class E and said that the category of vehicle booked for our family did not come with winter tires (a legal requirement in that part of Italy) despite the fact that the booking and rental voucher explicitly stated that the vehicle would come with winter tires. "
" Disappointed that the correct category of car was not booked. The Hertz agent seemed to think that this was a problem with Auto Europe. See below. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ANTONIO - 10 January 2025
" Overall fine "
" Off-site with slightly chaotic pick up from Malpensa but drop off easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by GANESH - 08 January 2025
" consider managing deposits for rental suppliers "
" No return of deposits and poor communications the moventur "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ANDREW - 08 January 2025
" As above "
" Avis car rental return is very difficult to find at Malpasensa, nearly missed the flight. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MILAN, IT - Reviewed by MARTIN - 08 January 2025
" Was perhaps a little more expensive this time around for January but still competitive "
" Always good service and cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUIGI - 06 January 2025
" It was easy to collect cat and drop off "
" I have used this company before on several occasion very happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARL - 04 January 2025
" Good shuttle bus service from/to the airport, we didn't wait for long. "
" Friendly staff but it took a long time to collect the car. The car was quite dirty on the outside so it was difficult to clearly identify all the scratches. The staff member struggled to find a set of snow chains, which are a legal requirement when visiting the mountains in winter. I can't complain about the price, it was excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by COLIN - 04 January 2025
" Main issue was the long wait for the shuttle bus, it wasn't a good start to our holiday. "
" We had to wait for over an hour for the shuttle at the airport, the vehicle had quite a few dents etc, the staff were very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by JAN - 03 January 2025
" All good but car stank of smoke "
" The staff were fine, but the car was in bad shape despite being quite new and had been heavily smoked in, even the inside of the windscreen was dirty (possibly from the smoke) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by GRAHAM - 02 January 2025
" A/E - great. B-Rent - terriblle "
" Unbelieveably slow to take out and return the car. I was the only customer yet it took over 30 mins for the contract to be produced. The operator was having such difficulty. When I explained I did not want the additional insurance he made some sly remark. I identified issues such not full petrol but only 7/8 - for which he was so aggressive towards me. Return of car was no better "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ABRAHAM - 02 January 2025
" Auto Europe was fine except the company i rented from "
" The car had no windscreen wash in and it had a sign on dashboard to replace engine oil. Also the agent upsold me supposedly a better vehicle which I think was the category I booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 31 December 2024
" Very good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICO - 31 December 2024
" Worst rental company I have ever used. "
" The rental car was sequestered after the police stopped me for driving an uninsured vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CHRIS - 30 December 2024
" Was not given the vehicle I ordered "
" Ordered a Mercedes Vito. Given a Ford that was covered in dents/scrapes/damage to every panel. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by LUCA - 29 December 2024
" Never use Felirent. "
" Made to sign documents before inspecting the car. On return the counter staff picked up a hairline scratch that was not visible to the naked eye, they only found it by running their fingers along the body work of the car. As this was not on the report, we were charged 300 euros for a scratch that was not visible. Complete scammers and you should not have them on your website. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MILAN, IT - Reviewed by TIMOTHY - 26 December 2024
" Very efficient, courteous service "
" Super nice staff. Quick check out and return. Car in good condition. All paperwork emailed upon signature. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANGELO - 23 December 2024
" All very straight forward "
" Generally a good experience, though the car was supplied without screen wash, which is never good in winter. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by RICHARD - 22 December 2024
" great value "
" it was all pretty good although the pick up was very slow but very efficient drop off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 20 December 2024
" As above AE need to highlight the fuel type of the cars more prominently. Electric cars are unsuitable for most holiday rentals "
" After multiple uses of Drivalia via Auto Europe this is the first time I felt ripped off and treated by the counter staff as a foreigner to be taken advantage of. I have been hiring a small car for the last fifteen years. This time it turned out that I hadn't noticed the difference between booking an electric car or not. The difference between electric or petrol was less than €1 a day on auto Europe but we were charged €108 for change of group, which started much higher but had to be haggled down. We also had to be very insistent that we didn't want or need €30 p day insurance. There was zero acknowledgment that we were regular customers. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ANDREW - 19 December 2024
" Had a few queries prior to hiring the car which were dealt with clearly and professionally. First time I've used Auto Europe and thoroughly impressed. "
" Excellent from start to finish, very pleasantly surprised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SEAN - 12 December 2024
" Car wasn't available that I had booked and paid for and I was then offered a hatchback fiat tipo (which is not an SUV) and upon explaining that I had paid for an SUV or similar I was told I'd have to upgrade and pay the difference. I challenged this and was given an SUV in the end. It is wholly unacceptable to charge people for a type of vehicle and not offer it immediately at check in point. Also, the process took far too long. I won't hire from you again. "
" Car wasn't available that I had booked and paid for and I was then offered a hatchback fiat tipo (which is not an SUV) and upon explaining that I had paid for an SUV or similar I was told I'd have to upgrade and pay the difference. I challenged this and was given an SUV in the end. It is wholly unacceptable to charge people for a type of vehicle and not offer it immediately at check in point. Also, the process took far too long. I won't hire from you again. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MILAN, IT - Reviewed by DEAN - 10 December 2024
" As explained above, having purchased the Full Protection Insurance, I am having severe difficulties in claiming back the damages in full and also having a lack of communication from Auto Europe, following my request for a breakdown of the damages invoice. Please see Ticket reference 3936266 which is with your customer service department. I need a reply/update urgently. "
" Hard to find collection counter at Milan Malpensa. Had an issue with a smashed window on return to Bergamo. Having purchased the Full Protection Insurance, I am having severe difficulties in claiming back the damages. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ANNAMARIA ELENA - 09 December 2024
" Happy with most things but as I have a year long insurance I found the young man on the desk trying to make me take out another insurance unpleasant "
" I found the staff very helpful Thankyou "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by NICHOLAS - 07 December 2024
" Always very good, first rate "
" The counter staff were very efficient but chronically overworked, resulting a long wait to pick up the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAYMOND - 05 December 2024
" I have booked numerous vehicles with Auto Europe over many years, always great service. "
" Overall very good, car return arrangements could be improved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DOMENICO - 04 December 2024
" Overall a very positive and transparent experience "
" Very professional and fast operations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NIKHIL - 04 December 2024
" this was fraud and a terrible experience. "
" Italycarrent made up damage that I did not make and charge me for it. It is a fraudulent business. I am surprised autoeurope will do business with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MUHAMMAD - 02 December 2024
" Heplful staff and give you all information about agrrement "
" Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARCO - 29 November 2024
" The best online booking service by far. Been using for 20 years "
" Easy collection and delivery "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MASSIMO - 18 November 2024
" he car was making a noise , a rattle which did not allow me to speak on the phone. experience with staff was g=excellent: efficient and quick "
" the car was making a noise , a rattle which did not allow me to speak on the phone. experience with staff was g=excellent: efficient and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by PIERLUIGI - 15 November 2024
" very good "
" Need more precise instructions as to how to get to a the drop off area "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARY - 13 November 2024
" Difficult staff at the garage parking "
" Not the first time Drivalia have tried to give me a faulty car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MARY - 13 November 2024
" Very smooth and free of hassle! "
" Absolutely perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JEREMY - 01 November 2024
" It's a good system. I rebooked closer to rental time getting a larger car for less money. Some of the listed providers are too unreliable to bother with based on experience. "
" The return staffer was superb! He recognised the damage to the front wheel arch was old (I had a video) and accepted the car back without hesitation. Dollar need to use recent "condition " photos as the ones they had were from May! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GARETH - 31 October 2024
" There was a duplication of protection costs by Drivalia and Auto Europe. This meant I paid around double what I should have. If I had not used Auto Europe I would have been much better off. "
" My booking with Auto Europe included the car rental and "Full Damage & Theft Protection". I was told the only extra charges that would be made by your company would be a one-way fee of around €83. However, I was charged €363.56 by Drivalia for "Super cover" and "Extra road assistance" and a one-way fee. I was not told of any extra charges either when picking the car up or dropping off and only found out at a later day. These extra accessories "Super cover" and "Extra road assistance" were in no way explained to me at pick up. I did not request them and would not have expected them to be added because I had selected "Full Damage & Theft Protection" with Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANDREW - 31 October 2024
" See 3. "
" Great apart from drop off when finding the correct car park at Milan T1 was not simple- good instructions/a map would be helpful both by Drivalia and Autoeurope "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICOLA - 22 October 2024
" Bargain prices compared to direct deals from rental companies. "
" It would have been a 10 star experience if it wasn't for the most inefficient system and staff at the pick up desk. Nearly 2 hours of waiting with a ticket system seemingly calling random numbers, a key-n-go kiosk not working and contracts taking forever to be printed and explained. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARCO - 21 October 2024
" The pickup location on the voucher was different than the actual pickup location, I would have expected that the relocation of the rental company place would have been notified to me, but nothing was received. "
" drop off was fine, but the transport to the airport was slow. van was not there, and when it arrived, driver waited for another drop off to be completed, resulting in a 30 minutes wait with risk of losing the flight "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MILAN, IT - Reviewed by NEILL - 18 October 2024
" Best prices and good information "
" Overall a good experience, car was as ordered, had done 34 k, reasonable condition and never let me down, they do thoroughly inspect it upon return but no issues raised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JAMES - 15 October 2024
" I took out your insurance for full cover only to find that the cover was limited to €3000. An absolute rip off. The full policy details should be made available before payment. "
" Good service "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BRYONY - 14 October 2024
" Good choice and recommendations "
" Overall good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 02 October 2024
" Nothing but positive comments. "
" An excellent experience from checking in and picking up the car to dropping it off again. Would definitely use Locauto again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FRANCO - 30 September 2024
" Cheap and smooth, just as the doctor ordered, although I didn't go to the doctor. Just needed the car for the day. Travelling from the North West of Italy to go to the area East of Milan, I thought it might be less stressful to take a train to Milan and rent a car for the local journey once there. It turned out to have a similar cost in any case taking into account petrol and motorway costs. You should consider it as a service: Train + Car "
" Toyota Yaris is not my favourite small car, especially that version. But for the price paid, I have no ground for complaint. Excellent rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PETER JOHN - 27 September 2024
" Although we advised auto Europe of our delay because of our flight cancellation we were told to cancel our booking and remake on our arrival.This we did and our rental was twice as much and on far less favourable terms as we would be classified as a no show .Fortunately we had taken out cancellation insurance so at least we are getting original fee back. We feel there should be some protection for the customer should this occur through no fault of their own.It wasn't as if we weren't going to take the car and it was only a delay of five hours of which we alerted them immediately.We are out of pocket by at least £300.It caused much stress and inconvenience. "
" Our criticism was our outward flight was cancelled by British Airways and meant 6 hour delay in our arrival . Advised Auto Europe of this immediately and advised to cancel and as they said we would classify as a no show.On arrival at Rental Plus our new booking was twice as much and on much less favourable terms.Rental Plus did not honour original agreement and said it was the fault of auto Europe for advising us to cancel.in all other respects our rental went smoothly and Rental Plus were polite and helpful and the shuttle bus efficient to and from airport. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAMIEN - 26 September 2024
" Easy booking, smooth pickup and drop-off. "
" Everything went well. They didn't have the small car we booked but gave us a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BRUNO - 25 September 2024
" Good all round package. "
" Nice new cars, Better than some of the big boys I've used in the past "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 24 September 2024
" Straight forward as we are experienced hirers but the lack of paperwork (now sent by email) makes checking over scrapes & scratches on the car much harder as the online version viewed on a phone is very hard to read. "
" Always good but now that EasyJet have returned to Malpensa T2 it would be good if Drivalia had a presence there "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by KATE - 23 September 2024
" As mentioned above, our main issue was discovering that we were dealing with Locauto, not Enterprise, despite booking through Enterprise. Had we known, we would have booked directly with Locauto, which was listed at a lower price on your website. Why list these companies separately if they are essentially the same booking? "
" Upon collecting our pre-reserved vehicle from Milan Linate Airport, we were surprised to find we were renting from Locauto, not Enterprise as expected. Had we been aware of this, we would have booked with Locauto, which was cheaper on the Auto Europe website. Despite arriving on time, we were told the car was still being cleaned, and were shown to a different car. While the vehicle provided wasn't the one we originally reserved, it was suitable for our needs. Unfortunately, the real issues began once we were on the road. En route to our hotel, a warning light for the AdBlue system came on. Never having dealt with AdBlue in the past, this caused significant confusion and frustration, requiring us to research the issue once we got to the hotel and find a solution at a petrol station, which disrupted our plans. In the meantime, two more warning lights appeared - a sensor issue and an engine warning light. While the sensor light was intermittent, the engine warning was very concerning, adding stress to our holiday. We immediately contacted Locauto to report the issue and were informed the car needed to be replaced. After providing our location, which was nearly 300km away from Milan, we received no further communication. We were left with a potentially unsafe vehicle and were nervous about exploring the area as planned. As our return date approached, we followed up with Locauto to ask if we could safely drive the car back to Linate Airport given the engine warning. Yet again, we were met with complete silence. The total lack of communication and support was not only inconvenient but also potentially unsafe, creating undue stress and impacting the enjoyment of our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JOHN - 23 September 2024
" Obtained the best price in a few moments "
" The main beam of the headlights did not work "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by COLIN - 23 September 2024
" Neither very good nor bad "
" There was no walk round the car to point out scratches etc. On return the desk staff simply took ther keys and there was no joint inspection. However fortunately there were no new scratches so no problems there. However I have still yet to have the security deposit refunded "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DAVID - 23 September 2024
" Staff very helpful and the car was good "
" Everything was smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 22 September 2024
" No issues with the booking. Collection & drop off without excessive wait. "
" Car had only just arrived back as we arrived to collect, so the car was not clean inside or out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by OLAOTAN - 22 September 2024
" Always used Auto Europe for car rental so can fault the site but they should be more strict on the care rental agencies they put on the site. "
" Took about an hour for the ssgatyke tickle to us from the airport. Then we were given a very damaged car and nothing like what we paid for. When we raised the issue staff was very very rude, shouting and telling us that he does not care about our concerns and that nobody cares about it. He was willing to change the vehicle but still gave us a car that was filthy inside. It was a very bad and traumatic experience. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by KATHRYN - 21 September 2024
" Overall fine. "
" Had booked a small car which we wanted but nine were left, so was given a free upgrade to a Mokka. That was great but nit what we had wanted. Signs to the return area a little confusing - took 3 gos to find it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by BUKUNOLA - 14 September 2024
" started recommending you company already because of the way everything went smoothly. "
" yes I wad not picked up immediately, but the minute we got to there office things move quickly good, we had a great time with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FABIO - 12 September 2024
" Positive overall "
" Easy to deal with but I would have liked to be notified that the fast collection was an option "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAEME - 10 September 2024
" Fairly straightforward "
" Wasn't the newest of cars "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by DAVID - 09 September 2024
" I have just received my credit card bill through to find I have been charged £602.35 by Maggiore car rental in addition to the £560.37 paid on 6th February 2024. When I collected the car I was asked if I wanted to have comprehensive insurance on the car which I thought had already been paid and therefore assumed I hadn't paid this when renting the car. I assumed the amount I was paying was going to be the total for the car hire and never did I expect to be charged a further £602.35 on top of the £560.37 already paid. On returning home I can see that I had already paid for insurance on the vehicle for the length of my hiring agreement. How it can be justified to charge more than the original price of the car hire for "insurance" when insurance was already in place for the length of the loan agreement. It was not made at all clear to me that the amount of £602.35 was an additional cost over and above the £560.37 and if this has been made abundantly clear to me at the time there is absolutely no chance that I would have paid this. It would seem to me that this amount of money being charged cannot be justified and preys on holiday makers being led to believe that without this they would not have comprehensive insurance on the car. If I had known that I would be paying £1,162.72 for car hire for ten days I would have requested something other than a Fiat Tipo. I am most displeased about my experience and feel that experience has tarnished a holiday as I now have to find the money to pay off my credit card bill for a car hire bill that has more than doubled, I would therefore request a refund of the additional £602.35 charged "
" I have just received my credit card bill through to find I have been charged £602.35 by Maggiore car rental in addition to the £560.37 paid on 6th February 2024. When I collected the car I was asked if I wanted to have comprehensive insurance on the car which I thought had already been paid and therefore assumed I hadn't paid this when renting the car. I assumed the amount I was paying was going to be the total for the car hire and never did I expect to be charged a further £602.35 on top of the £560.37 already paid. On returning home I can see that I had already paid for insurance on the vehicle for the length of my hiring agreement. How it can be justified to charge more than the original price of the car hire for "insurance" when insurance was already in place for the length of the loan agreement. It was not made at all clear to me that the amount of £602.35 was an additional cost over and above the £560.37 and if this has been made abundantly clear to me at the time there is absolutely no chance that I would have paid this. It would seem to me that this amount of money being charged cannot be justified and preys on holiday makers being led to believe that without this they would not have comprehensive insurance on the car. If I had known that I would be paying £1,162.72 for car hire for ten days I would have requested something other than a Fiat Tipo. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MILAN, IT - Reviewed by ARCHIBALD - 08 September 2024
" I had to speak to Auto Europe staff in the UK to advise that our flight had been delayed & to notify Enterprise Milan Airport that we would be late. The Auto Europe staff member wanted to know an exact time we would pick up the car (something near impossible as I didn't know how long the delay would be!) Anyway, I had to guess a time which proved fairly accurate. This was ridiculous. "
" Generally fine, although 1/2 hr queue to get keys to car & do paperwork. A big issue for me however was in relation to the Sat Nav (which I mentioned at the desk). The Enterprise lady asked if I wanted Sat Nav. I told her that I had paid an upgraded price to ensure that there was Sat Nav as standard on the car. She told me I had to pay to use it or use my phone for navigation purposes. I wanted to use what was on the car. Was she going to disable it? Anyway, she charged me around €90 for the period I had the car for the use of a Sat Nav system already in the car. Very annoying & clearly a rip off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALI - 31 August 2024
" Very helpful. Get full insurance to avoid any dissappointment. I had to replace the car and the worker at Rental plus was very helpful. Many thanks "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEFANO - 25 August 2024
" See 3 "
" I have just collected my car on this reservation and can genuinely say I have never had such a poor experience. I have used auto Europe previously but not encountered this situation. I arrived at the hire pick up point and was told that they don't own a Land Rover Discovery and never have. The then proceeded to show me wholly inappropriate alternatives including the car I eventually left with a ford cougar. They suggested an Audi A6 but that would cost me more. I am particularly annoyed as I had another booking with you 5693981 for £250 less which I cancelled in favour of the Land Rover. I hire cars multiple time a year and appreciate that sometime alternatives need to be issued however without fail this has always been a car of similar or better quality and size at the existing cost rather than inferior cars of poorer quality. We are a family of five with slot of luggage and driving slot this holiday however this has been severely impacted by the situation. Nolkegiare yold me they could go anything else unless I paid more and sss as if that the broker was at fault. I need some help please as I have dnded up with a terrible car for a premium price point and was left without option given I was outside the airport in the heat with 3 young children. Please can you advise as to what can be done. I am not on a position to return to Linate so that wouldnt work for me however I believe given the situation I should be entitled to some sort of compensation comesurate with what I should have paid for the car I ended up with. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by RYAN - 19 August 2024
" All good "
" Quick and efficient. Good car at good price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by YAROSLAV - 19 August 2024
" Excellent service, polite and efficient "
" Excellent service, polite and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AMJAD - 18 August 2024
" I will never repeat "
" A very nasty surprise because they requested a deposit and a further payment as I didn't pay with credit card and they said I didn't have the proper insurance "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALESSANDRO - 18 August 2024
" You managed to spoil the start of a holiday for our family, you cancelled a car on us and then tried to charge us 3x the original price. "
" AutoEurope, Keddy/Europcar treat us with utter contempt will never use this company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GAVIN - 16 August 2024
" I would recommend Auto Europe "
" I have used Drivalia many times and I like their service and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAZVAN AUREL - 15 August 2024
" Very unpleasent,baaaad "
" I lost my money ,they not refund ,when i arrived they didn t have the car i made appointment!!!!!very unpleasent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ALAN - 12 August 2024
" always used Auto europe in thepast but wont select gold car again "
" slow service and an old very scratched car , 90,000km "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 2
MILAN, IT - Reviewed by RAYMOND - 05 August 2024
" On this occasion it should have been better. "
" The car I booked should not have been rented, every panel of the damaged and a day after pick up brake warning lights were showing. I had made clear that I was not happy with the condition of the car but they would not change it at the time of pickup. Drivalia replaced it after the warning lights came on but it was disappointing that I had to make a return visit to Malpensa. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ROBERTO - 04 August 2024
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CIARAN - 26 July 2024
" Tried to charge us to upgrade the vehicle when they didn't even have the car we'd booked in the first place "
" Tried to charge us to upgrade the vehicle when they didn't even have the car we'd booked in the first place "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ANTHONY - 26 July 2024
" Keep up the good work "
" Scicly by car are my go to now. Professional. Decent cars and no shenanigans like others car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EMANUELA - 23 July 2024
" This time not quite satisfied with my rental "
" Car was not what I booked but definitely one class lower. Driving so many km on a Panda wasn't great. Car interiors were dirty and full of stains. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by JONATHAN - 21 July 2024
" We had two issues. One was that we were told we had to collect our car within an hour of our booking even though the flight was delayed or the booking would be cancelled. This was extremely stressful and meant that I had to leave the kids with my wife to collect the luggage whilst I ran on to get the car. I made it just in time but did not like the pressure when the delay was not our fault. Secondly, the small print in the contract stated that we needed a credit card with the name embossed. No recently issued credit cards have this embossing. Luckily I had an older credit card which had this embossing, but many people will not. "
" Check out and check in staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - 18 July 2024
" The adfktional driver was not available at the cost Ayto Europe said it would be at g the counter which was disappointing. "
" Took a long time to hire the car at the counter even though pre booked. The member of staff of was excellent there is just so much paperwork. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by RALPH - 15 July 2024
" Overall we were very happy with the car and the service from the staff. No problems had. "
" All went smoothly except my companions missed the directions to the counter in the terminal and went straight to the parking area to pick up the car. Eventually I located them. Better directions in the airport would be helpful. Also on the return we ended up having to turn around in the parking lot as the entrance was blocked off. We found it eventually. Also tell customers not easy to find fuel very close to the airport, better to fill up a little way out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAOLO - 10 July 2024
" Auto Europe was ok, but the whole experience was marred by Drivalia "
" I will not use Drivalia again. At pick up there was only one assistant working and it took about 45 minutes to start the check in process. It was then very difficult to find the office location in the garage at Linate (up to Level 5, walk through the garage, look for an Avis office, go through an adjacent door, down the stairs to Level 4) and when we did eventually get there we were met by a very indifferent staff member who gave us our keys and we were pretty much left to find our car amongst hundreds (it was not parked in a numbered bay but outside on a terrace). The car make was DR. Never heard of it, and it was a pretty sluggish ride and difficult to overtake on the motorway. But the worst experience was on returning the car in Bologna. There were no staff in the garage to check the car back in. Also Drivalia don't have an office in the garage like most of the other car companies. We asked nearby reps from Sixt and Sicily by Car where they were and everyone just said we had to wait for them to return. One suggested we just go back to the terminal office. After 10 minutes with no show, we just locked the car up and went into the terminal as we had to check in bags for our flight. The staff member at the desk said to me "You have to go back to the garage". No apologies, just a barked instruction. I said "No way, I've got a plane to catch. If you can't organise to have a staff member there, that's your problem not mine". A full on argument followed. I was told that I should take pity on the guys as they had 50 cars to wash (apparently) and I should show more humanity. He snatched the keys off me, and he refused to give me a receipt for the car's return. That was my experience. Not to be repeated. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by JOY - 10 July 2024
" Please see above. "
" On arriving at Malpensa airport, the instructions to meet the bus to take us to the rental car collection place were not clear at all! We had to ring the office and the bus meet up was confusing. After we had been allocated our rental car, we were advised to go to a hanger to collect it but couldn't find the car. Eventually we asked for help however it would have been courteous to be escorted to the car instead of leaving us to wander around trying to find the car with luggage in tow. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by RICHARD - 08 July 2024
" Easy to book "
" We arrived and rang the office 3x and got no response... about an hour later we received a call back but by that point we ordered a taxi as we were going to be late for an event. At the rental company there were 2 guys who didn't apologise that we had to get ourselves there . They use a company called King taxis but no where on the booking details is this mentioned and we saw several minibuses go past but had no info that this was our lift. It was the worst experience I have had of car rental worldwide and I travel 4/5 times per annum and always hire a car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARIA - 01 July 2024
" All in all was a good experience "
" A little hard to find the car as not well sign posted but other than that was good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by GARY - 01 July 2024
" Very poor response from both Drivilia and Autoeurope. "
" The car provided was not safe. Faulty tyre that was noted at the time of collection. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CORRADO - 24 June 2024
" Easy to book and clear on price. You can see all providers and prices in one go. "
" I am satisfied with the professional service. Definitely I will use them in the future. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 23 June 2024
" Car was filthy inside "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ELIJAH - 19 June 2024
" m absolute disgusted and severe disappointment with the appalling service provided by your rental car company on the day of my arrival. According to the paperwork I received, I was instructed to go to Terminal 17, call your company, and wait to be picked up, as your location is not at the airport. Upon my arrival, I called the company dozens of times, only to be met with silence. Eventually, the phone line was deliberately placed on busy, leaving me stranded and frustrated. After an hour of this unacceptable treatment, I finally managed to get through, only to be rudely informed that a shuttle bus or van would pick us up within five minutes. This was an outright lie. I waited an additional 45 minutes, and nobody came. Repeated calls to your company were again met with a busy signal, leaving me no choice but to rent another car from a different company at the airport. The level of unprofessionalism and blatant disregard for customer service displayed by this company is inexcusable. This experience was not only infuriating but also caused significant inconvenience and additional expense. I demand an immediate refund has I have been scammed avoid at all costs "
" m absolute disgusted and severe disappointment with the appalling service provided by your rental car company on the day of my arrival. According to the paperwork I received, I was instructed to go to Terminal 17, call your company, and wait to be picked up, as your location is not at the airport. Upon my arrival, I called the company dozens of times, only to be met with silence. Eventually, the phone line was deliberately placed on busy, leaving me stranded and frustrated. After an hour of this unacceptable treatment, I finally managed to get through, only to be rudely informed that a shuttle bus or van would pick us up within five minutes. This was an outright lie. I waited an additional 45 minutes, and nobody came. Repeated calls to your company were again met with a busy signal, leaving me no choice but to rent another car from a different company at the airport. The level of unprofessionalism and blatant disregard for customer service displayed by this company is inexcusable. This experience was not only infuriating but also caused significant inconvenience and additional expense. I demand an immediate refund has I have been scammed avoid at all costs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by BEVERLEY - 13 June 2024
" Above "
" Address on paperwork was not the correct pick up desk at Milan Station. It had moved to inside station. After trawling round wuth heaven luggage we asked another car hire company who advised us where to go. Petrol tank was half full on pick up. Unfortunately, I didn't check until we were on our journey. Our drop off was Milan airport so I went to the Locauto desk there and showed them a photo of petrol gauge. They said they would put it on file for when I returned vehicle. I asked should I return car full abs was advised yes. Upon drop off the attendant didn't know anything about it abd said I would have to go inside to the desk. I ade a particular journey earlier in my rental to avoid wasting time before my flight. I didn't have time to sort it out so ended up paying extra to fill tank. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARIAN-ALEXANDRU - 12 June 2024
" Easy to book but unfortunately Budget very low service. "
" Charged for a damage already on the car. The front burner was cracked and had multiple damages and charged me for two minor damages (as said they were already on the number as I took a video on pick up as instructed by the guy at the counter) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ROBIN - 12 June 2024
" Everything went well, very smooth experiemce. "
" All the process was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NIKOLA - 12 June 2024
" The staff was great and the wait wasn't too long "
" Staff very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEVIN - 10 June 2024
" Excellent service provided. One negative : Not enough staff on the return of the vehicle. Held in long queue and having to rush to terminal to check in on time. "
" Excellent value for money. Good clean and suitable car provided. Friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAFAEL - 07 June 2024
" I was charged a one way fee that was not included in my voucher, I called the customer services straight away and received an e-mail confirming I would be refunded for this fee. Now I am struggling to get hold of the customer services. "
" Had an issue with a one way fee at tha counter, staff werent very nice to deal with, not helpful at all. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARIA - 06 June 2024
" I would recommend "
" Great value good car and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DARRICK - 04 June 2024
" Need a better check in process so I'm not accused of stealing your vehicle. Also we had to wait at the airport for almost 2 hours to get picked up by shuttle. Other then that Great experience. "
" I dropped off the vehicle but was accused of not dropping off vehicle and was threatened by having the police called on me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ERICO - 03 June 2024
" Consistently good prices "
" Instructions on how to get to car rental office were not clear and referred only to Malpensa Terminal 1. the instructions were not for Terminal 2 where I landed. Took me a long time to find the direction "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by HAIRUL SHARANI - 28 May 2024
" Auto Europe is good and reliable. This is my second time using the platform. No problem in Brussels last year but this year in Italy it was completely opposite. "
" Italian Moventur doesn't even recognise Malaysia in the system. What is this? We spent more than half an hour waiting for the staff to figure out how to enter my details into their system when everything was already provided via Auto Europe. They still had to do things manually even declined my licence initially though everything was in English and had photo. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 24 May 2024
" Van was perfect for our group of 6. "
" Easy pick up and delivery. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STUART - 23 May 2024
" I would recommend auto Europe to anybody. Easy booking relatively easy collection, genuine cars "
" Booking took a little longer than expected but your agent was superb. Car was brilliant. Easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MANJOLA - 22 May 2024
" I am very happy for the service I had with this company. "
" Very happy with the service and very polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 22 May 2024
" Auto Europe are very good,they give you the choice to change car rental company if you are not happy with your first choice.We will use Auto Europe again.Thanks "
" We were collected by the shuttle and taken to the Felirent office where the process of sorting out paperwork was easy, The £700 credit block on your credit card for any damage caused to the vehicle was very fair and we returned the vehicle as per agreement to have a full tank of fuel.Great service and will rent from Felirent again.Staff were very friendly and looked after us well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THEODOSI - 21 May 2024
" Not happy with service and over charging. "
" At the drop off the office was shut and it was only 8pm on a weekday. I had to leave the keys in a letter box. Once returned home, I was charged an additional £55 with no explanation. I have received no paperwork or invoice. This is like stealing money. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by RAYMOND - 20 May 2024
" It was good other than collection of the car. "
" We have problems collecting the car and wasted over ninety minutes due to some issues between Drivalia and Auto Europe requiring a 40 minute telephone call. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JUSTIN - 15 May 2024
" Pricing could be a bit better "
" Nice people, poor quality car "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by GIRISH - 05 May 2024
" It's a great site giving comparison across all the rental companies. It's easy to navigate and the information is very clear. "
" My experience is ALL the rental companies try to sell extra insurance products making the customer feel a bit nervous despite having opted for the best cover option when booking with AutoEurope "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STELIOS - 25 April 2024
" Great! "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUIGI - 16 April 2024
" It could not have been any worse. "
" Total nightmare. No car supplied at pick up. Ongoing dispute. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by BENJAMIN - 14 April 2024
" All as expected. Happy with the overall experience. "
" Well run car rental. Efficient and consistent. Happy to recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DAVID - 12 April 2024
" Another hassle free experience when collecting a car at Milan Malpensa "
" Drivalia are very good. Relatively quick to complete documentation at collection, very quick & thorough at drop off. Car was fine, no issues. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by SIMON - 06 April 2024
" Pick up was slow as the man went to look for a car in the wrong place and it was right outside his office "
" Car had lots of damage on it "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by GARY - 05 April 2024
" Nice new vehicle, clean and well presented. "
" A bit of a wait in queue before getting my keys, otherwise all good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEVEN - 03 April 2024
" Price and communications from Autoeurope were good. Car from Goldcar was the worst condition hire car I've ever had in 35 years ! "
" Collection a bit slow at Malpensa Terminal 1, considering it was all pre-booked. Car in a battered external condition, many panels all damaged, but marked up on the document. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by PAWEL - 03 April 2024
" n/a "
" When I was booking the Car on your website, the advert said that the chains will be included in rental. On the arrival I have asked lady at the counter if there is chains in the car- she replied that "of course". when I get to Aosta Valley and actually needed a chains- there was none in the car. After a long struggle I have manage to go to the car park where I have left the car for the time of my trip as there was no chains or even winter tyres on the . when I get back I was told that I should buy a chains for a car and claim cost of it from gold car. Im not happy with this at all. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by DAVID - 31 March 2024
" As above "
" Charged when I have £198.91 despite no explanation or a bizzarre invoice that says I owe a charge of €3. Cannot sort because after sales offfice: customer service closed over bank holiday weekend. Auto Europe sales open which shows where priority lies. Sales not care. Disappointing as auto Europe have always been brilliant previously. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by RICHARD - 26 March 2024
" The booking experiences is ok, but not as good as it used to be, because you don't pick up the phone. This is a stupid and pointless economy. "
" The signage to the car rental at Malpensa airport is terrible. We wasted over half an hour finding the carpark and the desk to check it out. The driver thought the car was quite hard to drive. The A pillar obscured his vision and the gears hard difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ANNAMARIA ELENA - 24 March 2024
" All you could want thankyou "
" I always find the staff very helpful and friendly The cars are always in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALESSANDRO - 24 March 2024
" If you partner with other companies you should make sure they maintain the fair standards. "
" They wanted to charge me more at the airport for no reason, after I've paid for the rental in full with autoeurope. I had to speak to the brunch manager in order to remove the charge. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by BRENDA - 22 March 2024
" Auto Europe are so very accommodating. Any required changes to bookings are simple to do and it makes travelling so much easier. "
" I have used Sicily by Car many times. They are professional, caring and very good value for money. Thank you for making my trips to Italy simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 21 March 2024
" Very straightforward pick up and delivery "
" Very straightforward pick up and delivery "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THOMAS - 20 March 2024
" Blah "
" great. Didn't have the promised snow chains. But said they'd refund if we picked some up. Haven't had the refund yet - but expect it to arrive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 19 March 2024
" Good value. Easy to use website. Reliable "
" A first class experience. Superb service. Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROHITESH - 16 March 2024
" Very easy to book and modify "
" Car was very old and in bad condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by TIMOTHY - 14 March 2024
" Value for money but collection and drop off needs to be improved. "
" when we arrived at the Terminal Building the instructions given on the paperwork to collect the car were useless, so I rang the company and waited 20 mins to be collected. when we dropped off the car again the process could be improved as it took almost an hour from arriving at the drop off location to arriving at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 13 March 2024
" Overall good but slow pick up. "
" Overall I was very pleased with our Europcar experience, the only criticism is that the pick up was slow. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ROBERT - 13 March 2024
" Good as always "
" Car was OK initially, but developed faults on the 2nd day. Seat belt warning, airbag warning and brake warning lights kept flashing - but there was no actual problem. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by LUCA - 07 March 2024
" Unable to select correct arrival Terminal for malpensa terminal 2. Also unable to select correct easyJet flight prefix from dropdown menus! Selected out of office hours in search only to find there where large additional Fees to pay if arrived after midnight or 1am! No control over what time the plane lands etc so found this very extreme! "
" The car was outside. There was torrential rain and the area to collect was uncovered. Was also late at night so was impossible to check the car . Also there where additional Costs for arriving after 24:00 or 01:00. Nit made clearcat time of booking. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARTIN - 07 March 2024
" Awful experience, never again! "
" Vehicle had clearly been involved in a number of collisions as it had damage on every panel. In addition the oil and AdBlue lights were on. Totally unacceptable and not what I would expect from a global brand like Europcar "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JACK - 28 February 2024
" No out of hours call line. No help. When the flight is late who do you call. Complete waste of time and money. Also ended up causing me to spend an extra €100 in taxis and a new rental "
" Flight was late causing the counter to be closed by the time I arrived. No one to call. Turned up first thing in the morning to be told that it had been cancelled and quoted an extra 170 pound for the cheapest car not even the equivalent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SIMON - 26 February 2024
" Ecovia staff were quite pleasant but I would never use them again, very slow and inefficient. Wasted 2 hours each way on pick up and drop off "
" Extremely difficult to get to the Pick up location, very poor instructions to find the shuttle bus location and description, long wait for shuttle, long distance from airport to pick up, which is in the middle of nowhere, excruciatingly slow administration procedure for the pick up and drop off, long queue, unnecessary re-entering of information already provided before arrival. Very difficult to find the drop off location to return the vehicle, limited return instructions and directions. Poor communication throughout the entire process. The very definition of how not to run car hire effectively. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JON - 21 February 2024
" I have no issue with Auto Europe, your website was very efficient and communication on the booking was good. I would recommend you do not use Surprice again though due to their sharp practices. "
" I collected the car from a very dark area of the carpark so was unable to do a full external inspection. However, I assumed the car would be in good order. When I returned the car, after parking it in the same place I had collected it, I was then told to park it under the bright lights by the office. While being inspected the member of staff then highlighted a mark on the wing mirror that I'd not noticed before and would not have been visible when I originally collected it in the dark. They have then charged be £80 for this damage. This poor service, unwelcome customer service and charge make this one of the most expensive and poorest experiences I have ever had with a hire company. I will not be using them again or recommending them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MILAN, IT - Reviewed by GARY - 21 February 2024
" Overall good experience, No available parking for returning the car and no staff available. Otherwise everything was good. "
" Shared counter with Avis and Budget, Staff very helpful. No waiting time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAN - 21 February 2024
" All good "
" All great apart from the fact that the car had some ABS/ESC issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by THOMAS - 21 February 2024
" All very straightforward as always! "
" Staff friendly, car almost new. Thanks!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ROBERT - 20 February 2024
" They were fine. "
" I lost the car keys: my mistake. Was very surprised to find that Locauto DID not have a spare. Only option they offered was to tow away the car and I had to pay for taxi to get my family home. Breakdown did not cover onward transport and also was very difficult to contact as a non Italian speaker. Although some of the people in the call centre spoke English, not all. So very hot and miss. Wasted half a day of holiday trying to sort out the tow truck. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MILAN, IT - Reviewed by MANUEL - 20 February 2024
" I like the way autoeurope informs about all the contract detail, especially card accepted. "
" New company for me. I'd use it again. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FRANCES - 20 February 2024
" Excellent staff and car "
" Staff were really very helpful on all matters "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HENRY - 20 February 2024
" Auto europe meant we got a great car at fair price "
" The car was great but counter staff tried to upsell me a car that would have been less suitable than the one I had booked and that we eventually booked. I had booked a c-class estate which was substituted for an equal class of a 5 series estate which brilliantly was also 4 wheel drive and had winter tyres. Counter staff tried to upsell us to an X5 which has smaller boot space and did NOT have winter tyres and would have been an extra €1000 ! Luckily I didn't fall for it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTHUR - 20 February 2024
" I've recently recommended to a friend. I have used AutoEurope all across Europe. As an American living in the UK, and having some very poor direct rental experiences in the past, AutoEurope gives me peace of mind knowing there is help if I need it. "
" The woman at the counter was friendly and helpful. Both pick up and drop off were efficient. Car exactly as booked. I've rented with Sicily by Car (through AutoEurope) a number of times, and the experience has always been good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JULIAN - 18 February 2024
" It seems Surprice is a cover company for Auto 1 who the car belonged to. I do not think you should be partnered with dodgy companies like this. "
" Awful. No one collected us from the airport at the scheduled time. The phone number wouldn't connect from either of our UK mobiles. It did work from an Italian's phone who kindly called on our behalf and they collected us after an hours wait. The car had damage all around. Lots wasn't marked on the sheet so had to be added. We couldn't spot every minor scuff in the dark. Luckily we took a video of the car on collection despite it being dark. When we returned the car they wouldn't take us to the airport until they fully inspected it. They tried to charge us for various bits of pre-existing damage which they claimed was new. When we disputed it they said we had to prove it was there. Fortunately despite the poor quality of the video at night all the pre existing damage was just about visible and they reluctantly agreed. It was a complete scam attempt. I have not experienced his in 18 years of hiring cars in Italy through you. In addition as soon as we left after collecting the car the fuel gauge dropped so was not full. Warning lights also came on relatively quickly to say ad blue had run out with less than half a tank of fuel used. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MILAN, IT - Reviewed by IAN - 17 February 2024
" Enterprise was good. AUTOEUROPE perhaps should not be selling full cover insurance when it is not necessary,Paying twice for car insurance was not good. I took out a 'don't worry' policy with Enterprise. This meant that the policy I was persuaded to take out with AUTOEUROPE was a waste of good money. I think that this practice should stop as it uses fear to encourage a renter to buy insurance with the initial company. Then the actual car hirer tries to sell it too. "
" Enterprise was good. AUTOEUROPE perhaps should not be selling full cover insurance when it is not necessary,Paying twice for car insurance was not good. I took out a 'don't worry' policy with Enterprise. This meant that the policy I was persuaded to take out with AUTOEUROPE was a waste of good money. I think that this practice should stop as it uses fear to encourage a renter to buy insurance with the initial company. Then the actual car hirer tries to sell it too. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JOHN - 12 February 2024
" Just to note that Sicily by Car have desks at terminals 1 and 2 of Milan Malpensa. We flew into 2, but your document said we had to go to Terminal 1, which wasn't true. It meant we had to cart heavy bags onto a bus transfer unnecessarily. This is only a minor negative and otherwise I'm very happy to continue using Auto Europe, thanks. "
" Friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUCA - 07 February 2024
" Car provided Not complying with the law. Not equipped with winter tyres or chains, which is illegal. No one replied for days at the helpline (what if it was a real emergency?). Now ignoring my request for reimbursement of the cost of the chain. Avoid. "
" Car provided Not complying with the law. Not equipped with winter tyres or chains, which is illegal. No one replied for days at the helpline (what if it was a real emergency?). Now ignoring my request for reimbursement of the cost of the chain. Avoid. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MILAN, IT - Reviewed by GEORGE - 06 February 2024
" Car was not the Jeep that I had booked but it was ok and still reasonably good value. Customer service was very poor. "
" 1 1/2 hour wait in huge queue at airport terminal desk, when all the other rental firm desks were empty! Then another 20mins to fill in the forms with an unhappy clerk. No English translation of contract available. Then 25mins walk through two car parks and up and down two lifts with minimal instructions and having to find the car on my own with no introduction to vehicle from staff. Then it turned out the car didn't have the snow chains that were promised which added more delay and misunderstanding before they were eventually provided. All in all, didn't make for a great start to my holiday and meant most of my journey had to be driven in the dark despite my fight arriving at lunch time! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MILAN, IT - Reviewed by NATHAN - 04 February 2024
" Ok "
" Booked also 2 child seats. Very very expensive, even comparing other companies. Staff delivering the vehicle is not nice and helpful. It is the second year and the service is the same "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PETER - 01 February 2024
" See above "
" Very very very long wait (2-3 hours) to get car. Rude counter staff. Finally when I got the car it was badly damaged. Drivalia refused to replace it. A headlight was smashed and there were crash warning signs. Vehicle was supplied with no snow chains, even though these were specified on the rental agreement. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by LUCIO - 31 January 2024
" AutoEurope's website states that the rental company (ECOVIA) is located at the airport. However, upon receiving the voucher, it became apparent that this was not the case. I have submitted a complaint to AutoEurope, but the response from the agent did not meet my expectations. They appeared to disregard my concerns. "
" AutoEurope's website states that the rental company (ECOVIA) is located at the airport. However, upon receiving the voucher, it became apparent that this was not the case. I have submitted a complaint to AutoEurope, but the response from the agent did not meet my expectations. They appeared to disregard my concerns. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARTIN - 28 January 2024
" Another great value rental with Sicily by car "
" Always a great rental company in Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATTHEW - 28 January 2024
" Very good. "
" Trouble free from start to finish. Very efficient and speedy pick up and drop off. They even supplied a free USB adaptor for my phone to charge in the hire vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MONICA - 17 January 2024
" Mi piace perché mi permette di trovare buoni prezzi per il noleggio e conoscere varie società di autonoleggio per fare confronti sui loro servizi. "
" Oltre al resto che è andato tutto bene, mi piace che quando ho telefonato loro per delle informazioni, risponde sempre e subito una persona e non una macchina, così la telefonata si risolve in breve tempo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 11 January 2024
" AE very good, Budget, pretty crap. "
" Picking up car took a very very long time. Had signed up to their "quickness" but there was no-one on the desk! Then there was no screen wash so had to pay for that myself. Dropping off there was no-one there but otherwise it was ok. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DARIN - 09 January 2024
" Noleggiare rang Auto Europe during our altercation in their offices because they were claiming that the issue was not their fault but rather it was Auto Europe's and therefore they wanted us to speak with Auto Europe to hear their justification and explanation. The woman we spoke to at Auto Europe (she spoke both Italian and English quite well) made some very outlandish claims in defense of Auto Europe, stating that whatever was printed on our Auto Europe rental voucher didn't really matter because surely when we were on the website reserving the vehicle we'll probably have seen some information indicating that the car could only seat 5 people and carry 2 suitcases, and somehow this "probability" trumped whatever was printed on our rental voucher. She also claimed that the Land Rover Discovery vehicle has only 5 seats, which is abjectly incorrect as they have only been made with 7 seats for at least the last 20 years (as can be verified easily via an internet search); however, it seems Auto Europe and Noleggiare both chose to not accept this reality. In any event, in our eyes Auto Europe has lost all credibility and I can't imagine that we will ever rent another vehicle through yourselves or any affiliated companies. "
" We pre-paid for a vehicle described on the rental voucher as a "Land Rover Discovery" and "Full Sized SUV". I would point out that Land Rover Discovery's are 7 seat vehicles. Upon arriving at Noleggiare we were informed that we were actually not entitled to a car that even remotely fit that description other than that it should be able to seat up to 5 people and carry 2 suitcases. There were 4 of us, including my wife's 85 year old mother, and we each had 1 large suitcase and 1 small suitcase for our planned 1 week stay in Italy. Any full sized SUV could have accommodated us, but not the cars Noleggiare was proposing. To their dubious credit, they did provide us with an Audi estate car which just about fit the 4 large suitcases in the boot, but the passengers had to carry the smaller suitcases on their laps for the 2.5 hour trip to our destination and then back again for drop off at the end of the holiday. We were told by Noleggiare that if we wanted a full sized SUV comparable car we would have to pay an additional Euro 600+ on top of what we had already pre-paid for our rental. We spent nearly 2 hours having a nightmare experience in Noleggiare's offices before we finally gave up accepted that we weren't going to get the type of car that we had reserved. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ALEXEY - 07 January 2024
" Easy to use and easy to find "
" Great and friendly staff. Fast pickup and cars almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARIS - 05 January 2024
" Auto europa is a company I would use again "
" It took over an hour to provide my car which had a poorly cleaned interior. At the pick up point the staff were apologetic for the wait and one trued to clean up the interior. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by JAN - 01 January 2024
" Simple booking, easy to cancel and rebook if necessary, competitive pricing as usual "
" Helpful and friendly staff. Clean cars in good condition. All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DEREK - 27 December 2023
" None "
" Please would you note that you can hire and pick up cars from all the main providers at Terminal 2, Malpensa Airport, Milan, Italy (in addition to Terminal 1). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNAMARIA ELENA - 22 December 2023
" Helpful cars in good condition "
" Always happy to deal with Gold Car always so far have found them courteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEFANO - 20 December 2023
" Easy search, good results. "
" Good shuttle pickup at airport, good vehicle, quick collect/return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PHIL - 20 December 2023
" Whilst one memebr of staff understood the issue the "manager" clearly did not want to, it reflects on poorly autoeurope whom I've used happily for many years that they use such a supplier. A small fleet and try to get away with a small suv as being the same as a decent sized saloon to temp you in on price but knowing its not the same car. "
" I had booked a Skoda Octaivia or equivalent, they gave the four of us a VW T-Cross - whilst allegedly the same class its no where near an exuiavlent to a saloon. after protracted attempts to safely load the car we ended up having pay for an upgrade to a seat leon (its the same chassis as an octavia!!!) The vehicle whilst suitable for the luggage had 76,000kms on it and the brakes were in need of a service. Not ideal when driving in the alps "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by MONICA - 15 December 2023
" Good offers through their newsletter "
" Kind personnel, good shuttle service from the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 15 December 2023
" Brilliant "
" Brilliant car hire company. Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SARA - 12 December 2023
" Same as above. Excellent "
" Very good service and staff very helpful and caring "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IAN - 02 November 2023
" The rental was listed on the website as being inside the terminal. While there are car rental companies at Milan Malpensa, Ecovia was not one of them. Upon arrival the transfer bus was not clearly marked or obvious, and the telephone number on the booking went unanswered. At nearly 10pm, and with a six year old in tow, we abandoned the booking and took a cab instead. "
" The rental was listed on the website as being inside the terminal. While there are car rental companies at Milan Malpensa, Ecovia was not one of them. Upon arrival the transfer bus was not clearly marked or obvious, and the telephone number on the booking went unanswered. At nearly 10pm, and with a six year old in tow, we abandoned the booking and took a cab instead. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ROBERTO - 29 October 2023
" All good, no surprise "
" All good no surprise "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by RAYMOND - 29 October 2023
" Thanks to Sicily by Car for a hassle free rental. "
" Easy to find location, friendly staff, not pushy on insurance etc, reliable car and quick drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARIA - 19 October 2023
" I rented a car with zero excess so paid a lot more to avoid further charges, to my surprise there was no car available in the group that I requested so they offered a higher one but had to pay the extra amount. Because I made a mistake when doing the booking tried to change the name with Auto Europe but was unable to as the agent wasn't helpful at all that caused me to add an additional driver paying 16.82 per day which was not necessary. All in all Auto Europe is a lot worse than it used to be and I've been renting cars with them for 20 years. I'm very disappointed with this whole experience. "
" I rented a car with zero excess so paid a lot more to avoid further charges, to my surprise there was no car available in the group that I requested so they offered a higher one but had to pay the extra amount. Because I made a mistake when doing the booking tried to change the name with Auto Europe but was unable to as the agent wasn't helpful at all that caused me to add an additional driver paying 16.82 per day which was not necessary. All in all Auto Europe is a lot worse than it used to be and I've been renting cars with them for 20 years. I'm very disappointed with this whole experience. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
MILAN, IT - Reviewed by GREGORY - 19 October 2023
" Great service, good vehicles, and excellent value for money. "
" Slightly confusing re pick-up location at Milan Malpensa, other than that, all was good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by GARY - 18 October 2023
" Quick and easy pick up and drop off. "
" Quick and easy pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 14 October 2023
" Smooth and straightforward, no problems "
" Smooth no problem "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MICHAEL - 13 October 2023
" I'd like to let you know about my experience with this car booking. My overall experience was appalling. It started very badly, when I found out that the car rental company was not in the terminal, as I'd searched for, and as is shown on your website, but was instead a shuttle ride away from the terminal. I had in fact gone for a more expensive quote due to the fact that I did not want to get a shuttle service to a car rental company, and wanted it to be in the airport. Following this, I arrived in Milan Malpensa airport, later than planned due to a delay on the flight. When I tried to then find the rental company, it was not possible, and so we spent a long time walking around the airport looking for the exit noted on the reservation below. Having failed to find the rental company, or any mention of them, we then tried to call the company using the numbers listed on our voucher. These numbers did not work, having tried several different options. I then proceeded to call your out of hours line, where I spoke to Kelly, who was lovely, and very helpful. She told me that there was a typo on the voucher, and we should be going to exit 6. I was asked to proceed directly to this exit, and to wait for a shuttle to the car hire company. By this point, it was 22:40, and the company hours were listed as only open until 23:00, and the out of hours care was only open until 22:00 UK time. While we waited and waited outside the airport for a shuttle, I proceeded to try and call again, to confirm that the company would be there. After being on hold until after 23:00, I had to make a decision as to what to do next. I then proceeded to the car rental firms inside the airport terminal, and rented a different car from them, to ensure that I could reach my onward destination with my family. This was at a great personal cost to me. I hope you can understand how stressful, and how badly this set us up on our trip, and how my 4 and 5 year old children were affected. By the time we got the car (from the other rental company), this meant that we were over 90 minutes later than planned, and didn't arrive at our destination until at 00:30 the following morning. "
" There wasn't an experience with Ecovia at all. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by DAVID - 12 October 2023
" see item 3 comments "
" Everything went very smoothly, great car and condition, damage pointed out, fuels system explained. My only comment would be on returning the car it was quite difficult to find our way into the correct car park, on arriving at the airport all the major brands had sign you could notice easily, LOCAUTO DID NOT. Suggest locauto explain this to the renter before they leave. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 09 October 2023
" At this point i different on Auto Europe as were no help in resolving the issue. I will see how you handle my complaint but i would drop Centauro from my list "
" We arrived in the morning and had booked the car for 4pm. We duly arrived back at the airport after sightseeing. We waited nearly two hours at designated point and were not picked up and nor did a Centauro van past. We rang 12 times including 2 to Auto Europe and Centauro never picked up. Another couple were having the same issue, so 22 call in all. We ended up taking a taxi to Centauro which cost €45 as the taxi driver realised we were stuck. The staff were next to useless arguing all the time and saying they had gone to meet the flight. They had not looked at the booking sheet and claiming they had been driving around. In the end had a very unplanned late night drive into the mountains. Not my idea of ideal. I will be filing a formal complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DOUGLAS - 08 October 2023
" Abc de "
" Ddd "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARIO - 07 October 2023
" Very good "
" Very good. Smooth check in and quick check out. Efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STEPHEN - 06 October 2023
" Easy to book and good comms "
" My experience was very good. My only issue was having to get a bus to the other terminal to pick up the car and finding the desk. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by THOMAS - 05 October 2023
" Car had a few dents but otherwise served us very well. Staff were very good, no upselling or unwanted insurance pushed on us. Very good experience "
" Car had a few dents but otherwise served us very well. Staff were very good, no upselling or unwanted insurance pushed on us. Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by KATHRYN - 04 October 2023
" Overall satisfied as car was good and so was the price "
" Just to say that when I collected the vehicle we had a wait of over and hour and half. I don't think this was the lady's fault who was working as she was working solo and consequently it was all taking a long time. There were several groups and I was just glad I wasn't going to a flight. It did worry me that it might be the same when I returned the vehicle, but thankfully not, it was much quicker. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTOPHER - 28 September 2023
" Friendly staff at the checkin when picking up the car and again when dropping off. Quick and easy without any problems. Located the same area as larger car hire firms like Hertz and Avis but with a price so much lower and for me without any loss in quality or service. "
" On picking the car up, having asked if I had my own excess insurance I was pleased that I want pressured in to taking any other insurance or product. Car was clean, full of fuel and reasonably new. It did the job I needed it to do for over 2,000km that I drove on our holiday on motorway and local roads. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLALEKAN - 27 September 2023
" As above "
" Received the car on 33% charge. Considering I was making a long journey outside of Milan and 2hrs await. I had to spend close to an hour in service area to charge the car before being able to make my way. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by REMO - 25 September 2023
" Good "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 21 September 2023
" I would appreciate talking to someone as my experience was very bad. Our flight was delayed and when we finally got there we were rudely told that our car (that we had pre-paid for) had been given to someone else and I would have to pay for an upgrade to a bigger car. At this point I was given a choice of either pay or leave, so had to pay or be stranded 10k from the airport with no car. The trip was a treat for my wife who has severe mental issues and our friend whose brother has just died from a brain tumor and it was marred by this experience. I have been trying to contact you by phone since tuesday to discuss this but you seem to be always closed. Can someone please call me on 07780955900 to discuss this. Thanks, Richard Baker. "
" Bad. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MILAN, IT - Reviewed by STEPHEN - 21 September 2023
" As above "
" We had a poor first experience three years ago but ever since we have rented 3-4 times a year with Leasys/Drivalia and get good service at good value for money (only via AE!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 21 September 2023
" Always good service by both "
" Brand new car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MELISSA - 20 September 2023
" The pickup filter "airport" va "shuttle" for Autovia/Ecovia was wrong and it cost us over one hour extra. Contact phone numbers didnt work. Get your site sorted! "
" The rental is 7km away from the airport. The Autoeurope filter of pick up location "airport" was set incorrectly! The number on the booking form didn't work, so we couldn't call to find the shuttle. We paid €30 for a taxi to get there. We heard later others waited over an hour and it's hard to find with no signage at the airport. At the counter there was 1 person at pickup and 2 people at drop off. Either time the waiting time took a very long time. We were then sent to the wrong location to pick up the car and had to keep coming back. The car had more marks than on the papers indicated but nobody car handover/return. Take photos of everything! The car itself was fine and cheap but it comes at a cost of a lot of inconvenience. Not booking again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MILAN, IT - Reviewed by BARRIE - 17 September 2023
" See above "
" Turned up early but car was ready. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 17 September 2023
" I have been booking cars with you for 15+ years sometimes 6/8 times a year. I booked an electric car as this was not clear when I booked. It was impossible to recharge as you needed to download the app and put details in which included Italian tax details which we don't have. We had to cancel a trip to the Aosta valley, the whole thing was a nightmare. "
" We were given an electric car which I hadn't realised I had booked. We asked if we could change to fuel car but we're told they hadn't any cars left and assured how easy it was to re charge the car (which was not the case at all). "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GAGIK - 16 September 2023
" nothing else "
" pickup station is quite far away from where it is supposed to be (it was Milan Central Station) - unlike pretty much all other rental company offices... without clear directions had to look for it for quite a while and then walk for perhaps 10-15 minutes from the station to get to the office. Also, the car that I have got, although quite new, was substantially worse than what i was thinking I have booked - very basic car with little luggage capacity and barely any functionality, poor exterior lights... And that was communicated to me as being an upgrade - imagine how worse it would have been if i was given what was supposed to be provided without the upgrade? (i was told it should be DR car - a brand I have never before heard/seen!). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PHILIP - 16 September 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 15 September 2023
" Easiest and quickest off site car pick up I have done. "
" All quite easy to get picked up. Although we had to transfer from T2 to T1 to get shuttle bus. Also apparently I should have rung for collection as we landed about an hour late. Anyway picked the car up with no fuss and was able to leave the car back before the rentalplus office opened and get shuttle to the airport. All very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADRIAN - 13 September 2023
" see above "
" We flew into one terminal, no-one at Dollar desk , person on Hertz desk says car at other terminal, bus every 20 minutes. Offered us a special deal of an upgrade, for approx €230 which I reluctantly took rather than journey to other terminal, but the car , a DR, was very disappointing, hopelessly under-powered and certainly did not feel like an upgrade. Because it ran GPL, she said cost only 15c per litre, so we would save on fuel, however actual cost around 80c per litre, and not as efficient as petrol, only around 25 MPG, so no saving at all. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PAUL - 13 September 2023
" Auto europe have always been good but some of the car outlets have deteriorated "
" The car had dents and scratched. Obviously had been in an accident. So marking all the scratches took so long to check. Had a few warning lights, the car was in poor condition "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 2
MILAN, IT - Reviewed by RAYMOND - 09 September 2023
" Fast collection and return, good price. "
" Drivalia at Malpensa are great, fast efficient and friendly. Great choice of good new cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KERRY LOUISE - 09 September 2023
" I would definitely recommend "
" The service and communication was great from booking to requesting and extension for an extra day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NOEL - 07 September 2023
" I always recommend yourselves to friends about booking as it is very easy and effortless and I have used you for over 15 years. I am not recommending Hertz. I took your extra insurance and have filled in the forms although this was a major pain for all the info they require but currently going down this route. "
" collection was going Ok until the lady asked about additional insurance and then remarked from the voucher that I had it already! My company card was then refused three times, this is the one I pay yourselves with and has a £10K limit. The only other card she could "make work" was a company Debit card and proceeded to process a deposit on this one. There was supposly no damage to the car apart from a couple of bits marked on the paperwork. However I found damage to the front wheel which I photographed before leaving. I then drove to a hotel parked in their empty underground car park and left again 3 days later to go back to the airport. The car was left unattended as it was 3.00 am and I left the keys in the drop box. When I got back to the office Hertz had sent a list of new damages to the car including the wheel I photographed before I left the airport. Some of the scratches were so excessive I would have had to drive through a hedge to get them. They have taken £326 off my card and what looks like a second payment pending which I am checking on. NOT HAPPY ABOUT BEEN RIPPED OFF "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICK - 05 September 2023
" Very unsatisfactory, attendant refused to honor the booking as my name was spelt differently, never been an issue with any other hire company in any other country. passport, credit card, address and all other details were fine. As was late on a Sunday had no choice other than to pay again on the basis of securing a refund. Wider feedback on hold until this is resolved. "
" Charged twice, waiting to get 2nd payment refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by OLEG - 05 September 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTOPHER - 05 September 2023
" Should be clearer at to whether they are an airport located hire. To be clear, they are not! "
" Instructions to get from the terminal building to drop off we're not clearly given, leading to a lot of confusion. Once we finally got through to the desk (which we did out of desperation) the promised pick up never arrived and we needed to get a cab after a 1h total delay "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MOHAMMED RIYAS - 30 August 2023
" Very good service "
" Very good service staff was really helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THOMAS - 24 August 2023
" Slow service, terrible standard of car for the money and it was dirty inside. Not a pleasant rental at all!. Very bad value for money. "
" Arrived at Linate to the biggest queue of people getting there cars. Efficiency of staff slow. I ordered a Jeep expecting a Jeep or similar and was given a DR kinda SUV. Cheap car, terrible to drive and it was very dirty inside, we found an old spoon with food on in the passenger side door which made the car smell very bad indeed. For the 7-800 pounds spent the car was very very low grade indeed! The state of the car was terrible too. Not a happy customer at all. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by ERIK - 22 August 2023
" Excellent "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by TAMAR - 21 August 2023
" A bit pricey otherwise good. "
" Counter staff were very pleasant however initially offered us a car which we believed was in a lower class to the one we booked. After some pressing we were given the car in the class we booked (C). The staff checking the car out and in were lovely, and helpful. The car itself had quite a lot of superficial damage, however these were all labelled and noted before check out. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PAUL - 19 August 2023
" Smooth process and car easy to find within the airport parking facilities. Return instructions clear with QR code providing mapping to returns area. "
" Staff at collection desk had details to hand and were able to communicate well in English. No issues and did not have to wait very long at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LIDIA - 14 August 2023
" I recommend this company and would definitely would use them again "
" Friendly and efficient team at linate counter and drop off in p3 car park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 09 August 2023
" good booking experience with AE "
" the process as the desk was so slow and for no reason. They then allowed people to jump to queue even though they had a ticketing system "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SARAH - 08 August 2023
" all very good, excellent "
" no problems, vehicle brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADRIAN - 04 August 2023
" Overall good. Car was in reasonable but not immaculate state and I was not happy with the surprise charges for roadside recovery. This should probably be made clearer in the booking screens so it isn't a surprise "
" I was charged additional charges for roadside rescue/recovery which I have never had to pay before so not entirely happy with that as it was a surprise. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARK - 28 July 2023
" I would recommend you remove Drivalia from your list "
" Terrible - was the worst car hire experience I have had - would never use them again - had to wait for over 2 hours in line in Milan airport in sweltering heat - the staff were clueless and took a very, very long time to process each customer - they were rude and inefficient and seemed to duplicate / triplicate all the paperwork, and looked totally confused. They were absolutely awful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by NEIL - 28 July 2023
" Booking was fine, but the car, a Lancia, I would not class as a 'medium saloon' - just about fine for one or two people with cabin hand luggage. Also I did not realise there were two Sicily by car desks - one in T1 and the other in T2 and I was booked into the wrong terminal. Also I was told the insurance, which was the highest I could have at booking, did not cover glass and underneath bodywork - something I would have thought was essential for full comprehensive. "
" Absolute nightmare! the signs seem to be the least clear from the point of view of signage as they were either hidden or very worn an hard to read - thank goodness I checked on street level map before setting off to drop the car off, but it took me the best part of an hour and asking people before I found the location of the car at Milan Malpensa so much so that I was too late arriving at my hotel after midnight to be able to check in anywhere. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MICHAEL - 27 July 2023
" Auto Europe had the wrong pick up instructions on the voucher. However, they picked up the phone and were trying to help me out...whereas Centauro did not pick up their phone when I called locally, and hung up on me twice. Auto Europe were helpful and empathetic. The rental was exactly as purchased, no hidden fees or unexpected charges, "
" Centauro overall was good to deal with. The instructions on pick up were incorrect, thus I waited 1+ hours before I could find out where the correct pick up location was at Malpensa (door 16, NOT door 6). There were 6 of us in the same situation. Counter staff and drop off were very lengthy ordeals. No additional charges were made on my rental. The shuttle from airport to the rental location is a quick 5 minutes. The car was in pristine condition and an upgrade from what I expected. Overall good experience except for the time to pick up and drop off (Centauro seems understaffed at the location). "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BEN - 26 July 2023
" N/a "
" I was charged an extra 150 Euro for dropping the car off for 4 hours later and called 5 times by different employees berating me; asking where the car was. I have email proof of correspondence between multiple employees saying i would need to pay 75 euros for dropping it off at Bergamo airport instead of Milan central station. Even after agreeing this with the staff I was called multiple times by different people asking where the car was. Very dissatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CSABA - 25 July 2023
" Have been using AutoEurope for years, it's been a great service. I will never use SicilyByCar again though "
" The booked car was denied because my driving license and my passport were issued by different countries. The staff at the counter could not have been more unhelpful if they tried. They downgraded my booking to a lower car category but refused to give me a partial refund for the price difference between the categories. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SHREEKANT - 19 July 2023
" Always baffled how long it takes for a car to be allocated even if details have been shared at booking. The check-in desk lady may have been lovely however was extremely tired and not that friendly. Overall I would give it a Good rating. "
" For a 1.0 litre manual Skoda Fabia I thought the price was slightly expensive. It was not clear that how I would have picked the car if it went past 23:00. My flight was delayed and literally just made it in time to collect the car. I was actually looking forward to a fiat 500 and was slightly disappointed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANDREW - 19 July 2023
" See above "
" 13 days after the hire, I still have a pending charge of 76.35 EUR on my card which was from when the car was picked up. I assume this is for petrol if I didn't fill the tank. But I did, so this should be removed. Also, it says Avis and not Budget, which made me think I'd been scammed and cancelled my card for a while. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FRANCESCO - 08 July 2023
" A good car and service. "
" Efficient but expensive like all hire cars in Italy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HELEN - 06 July 2023
" Very pleased with all areas of car rental from pick up to drop back was perfect. Efficient and friendly. Good standard car, no complaints "
" Fantastic, second time of using and both times have been great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTHUR - 03 July 2023
" All was okay. "
" The car was fine. Collection, no problem. Dropping it back to Goldcar, okay. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 19 June 2023
" Overall very good. "
" Vehicle was better than originally ordered. Slight issue locating vehicle in car park due to congestion. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARY - 16 June 2023
" All good this time "
" Good experience "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by LINCOLN - 05 June 2023
" We had a brand new fiesta (though I'd booked a golf the car was in very good condition as it was brand new) "
" The car and service by staff was great. My only comment would be you need better information when booking with regards to the transfer (make sure you get the transfer bus via KING PARKING) found on the upper level "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - 30 May 2023
" Always use AutoEurope - never had a problem, good rates and full coverage. "
" Very friendly pick up. Car was immaculate. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AREK - 30 May 2023
" as above "
" Car was very good - however the staff are completely useless. Completely disorganised, luckily we only had to wait for 45 minutes to get our car even though they had 2 staff working behind the counter and we were 2nd in the queue! Others had been waiting outside for 3 hours to get their car! Dropping the car was similar experience - The car was very good at a good price though. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RAYMOND - 28 May 2023
" Easy to book, great prices, good website. "
" Very good all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DUNCAN - 19 May 2023
" all went to plan "
" all went to plan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CATHERINE - 18 May 2023
" No one there on drop Off. Felt wrong. "
" We had to wait a long time to pick up the car. More staff needed at busy time. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARY - 16 May 2023
" It doesnt interact with the clients hertz "
" No information given on how to use , the electric fob system, it doesnt work in tesla, the car was in russian language. Electric cars are useless in italy half the charge points are not working and too slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 15 May 2023
" pleasent + quick + efficent "
" excellent.Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAHAM - 13 May 2023
" All good "
" Plane arrived late-so after office had shut but the SBC representative had stayed on so I could collect the car. Really appreciate this gesture "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 12 May 2023
" Supplied with the exact make and model as booked, very clean and in excellent condition. "
" Very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 11 May 2023
" Always a good experience "
" Always good service and cars "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GERARD - 10 May 2023
" Very smooth "
" Good clean car. I would prefer it to have parking sensors or cameras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SUSANNA - 07 May 2023
" Due to the inflexibility of the Sicily by Car staff, we lost over £500 on our rental as they were unprepared to accept a credit card that my husband used to pay for my rental. I provided a passport and marriage certificate as proof that I could use his credit card. The staff refused to accept this as they wanted him to be present. He was in the UK. They were suspicious that I was using his card without his permission. They would not accept a debit card - I had sufficient funds in this car. I left with no car and when my husband tried to contact the company , they were not willing to let him pick up the car on a different day as he would be arrived 2 days after me. We lost £500 and had no car. Very poor service. Will definitely never use this company again. There are far better companies out there. "
" Due to the inflexibility of the Sicily by Car staff, we lost over £500 on our rental as they were unprepared to accept a credit card that my husband used to pay for my rental. I provided a passport and marriage certificate as proof that I could use his credit card. The staff refused to accept this as they wanted him to be present. He was in the UK. They were suspicious that I was using his card without his permission. They would not accept a debit card - I had sufficient funds in this car. I left with no car and when my husband tried to contact the company , they were not willing to let him pick up the car on a different day as he would be arrived 2 days after me. We lost £500 and had no car. Very poor service. Will definitely never use this company again. There are far better companies out there. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAYMOND - 02 May 2023
" Will use again. "
" Amazing car, amazing service, amazing value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BRENDA - 28 April 2023
" Perfect. A smooth process. "
" Can't say anything bad about it. Thank you to all those involved in the whole process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PHILIP - 27 April 2023
" booking the car hire via Auto Europe was simple and efficient, so I've no doubt I'll use them again for my next car hire. "
" Overall the staff were pleasant and helpful, although the car I received was much more damaged than I would have expected, I had expected a few scratches and scuffs, but this had some major dents. The make and model of car was surprising, as it was an Indian manufacture I had never come across before. However it drove okay and got me to my destinations so it was okay. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GEOFFREY - 24 April 2023
" Perfect hire experience. "
" Easy and fast collection. Nearly new car of Good quality. Simple return process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 20 April 2023
" I was given incorrect information about taking the full tank option and how it would be invoiced. I used half a tank and was explained they would charge the amount for full up. But they charged for the full tank. "
" I was given incorrect information about taking the full tank option and how it would be invoiced. I used half a tank and was explained they would charge the amount for full up. But they charged for the full tank. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FILIPPO - 14 April 2023
" All good "
" Fine but I had previous bad experiences. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 13 April 2023
" Overall, reasonably satisfied. "
" It took a long time to get the car because their systems were so slow. The staff were polite and helpful though. The additional insurance was really expensive and bad value. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 12 April 2023
" AE interface was fine but Noleggiare were unwilling to deliver against AE voucher. "
" Noleggiare tried to extract extra local charges beyond those stipulated in the Auto Europe contract. AE contract stipulated €4 per day for extra driver plus €12 per rental for entering France. Rental period was 8 days.. Noleggiare tried to charge me €64 for extra driver plus a daily rate for driving in France., totalling over €100. We spent over an hour in the office arguing over the AE contract versus their 'made up' charges. Having won that battle we were then presented with a car which had a broken wiper and had to wait for a car swap. A poor customer experience; suggest you don't contract with them in future. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ANDREI - 12 April 2023
" Recommend "
" Very smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TONY - 11 April 2023
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN N W - 09 April 2023
" Autoeurope is a great way to hire a car. "
" Everything was very efficient and the staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NAJI - 06 April 2023
" Easy nice and very good price "
" Best company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTOPHER - 02 April 2023
" We paid Auto Europe for premium insurance believing that we were covered for all eventualities with Enterprise. However when we picked the car up from Enterprise we were informed that this insurance was with Auto Europe and not Enterprise and had to pay an additional €179. We were basically ripped off by Auto Europe and will report this to the insurance ombudsman. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DANIEL - 30 March 2023
" See above. "
" Excellent value.I had a choice of 3 vehicles, I choose the biggest one, because I wanted to put a large ski bag in it.However it was quite worn out, struggled to cope with hills . Upon return, the car inspector questioned feul level, which was slightly off max. This bothered me because I have used your company several times before and always fill up at the same services before returning the car. This has never been a problem before. As Iam sure you are aware, refuelling near Malpensa Airport is very difficult. To be fair, the inspector let it go after I explained. As a suggestion maybe fuel station map would help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ROY - 29 March 2023
" Simple process. Good choice of vehicles. "
" Was in and out of their office and on the road in minutes. Got to choose whether I wanted a manual or automatic. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 17 March 2023
" Probably the best car hire experience I have had to date. On line booking very straight forward. Great value for money and we upgraded the car at the counter to get sat nav. Super vehicle 4WD hybrid which proved very economical and plenty of space. Polite and efficient English speaking staff. "
" Probably the best car hire experience I have had to date. On line booking very straight forward. Great value for money and we upgraded the car at the counter to get sat nav. Super vehicle 4WD hybrid which proved very economical and plenty of space. Polite and efficient English speaking staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALESSANDRO - 15 March 2023
" Very easy booking experience and very flexible "
" Service was good, the car could have been cleaned better and didn't have any screenwash. There were more scratches than initially reported but the pick up staff was very helpful in updating the condition report. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CONSTANTINO - 13 March 2023
" Good service normally "
" Car was old with 65,000kms saying "change oil" Was smelling of strong smoke smell Generally felt dirty "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MILAN, IT - Reviewed by HOWARD - 11 March 2023
" Good service picking up and dropping off "
" The check in was a little slow, but the car was excellent "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BENJAMIN - 11 March 2023
" Overall very pleased with the service and price. "
" Desk and return staff were friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ANTONIO - 10 March 2023
" Good price & easy to make changes "
" Quick effiecient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 10 March 2023
" Have used Drivalia numerous times now at Milan Malpensa. They compare very favourably. "
" Drivalia pickup service was efficient. Collected a brand new Fiat 500 Hybrid, no issues in 2 weeks. Return service was efficient, though the signposting for Drivalia at Milan Malpensa T1 could be improved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEVIN - 10 March 2023
" Hire process was smooth, however being charged twice 1 by yourselves and 2 by Sicily by Car has made the process not so smooth. If my second fee is refunded seamlessly then my experience will be much more positive "
" Car collection and drop off was smooth, however I have just discovered (through credit card statement) that I have been charged again for this car hire by Sicily by Car, despite having confirmation that this had been paid and being told that I would not be charged again at collection. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by FADLO - 08 March 2023
" As above "
" On rental of an SUV (Vauxhall Grandland or similar) I was given a fiat 500x (and the agent told me the name in Italian when I asked if it's a large suv). Wasn't until I went to collection location that I realised and had to negotiate to get the grandland causing delays. The staff were not trained to place the car seat in. The windscreen liquid wasn't working on driver's. The diesel wasn't quite 100% full "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MILAN, IT - Reviewed by DOMINIC - 28 February 2023
" Very pleased! Will definitely use again "
" Efficient process for both collection and return. Friendly helpful staff. Great price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by NIKHIL - 28 February 2023
" Good value for money, easy to book. Online check in before pickup wasn't working, otherwise no issues with Auto Europe. "
" Friendly, professional. Car in good condition. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JAN - 22 February 2023
" All good "
" All great, except the car had no windscreen washer fluid in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by CHRISTOPHER - 22 February 2023
" See above "
" It took at least an hour in queue to get car at Milan airport which was too long. Only two people working on the counter. Other people inquire were annoyed too. Then car didn't have snow chains and had to wait for those. Then when returned car... I seem to have been charged more than the agreed amount but don't know why. Car was filled-up prior to dropping-off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IAIN - 22 February 2023
" Second time I have used Sicily by Car and the service and quality of the car has been excellent. They also provided the exact model selected. "
" No waiting, efficient service and a new car. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - 20 February 2023
" Highly recommend this rental car hire "
" Thank you - all worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTHUR - 13 February 2023
" Good service and good value "
" Apart from getting our luggage to the car everything else went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 07 February 2023
" Good experience even with the snow chain mishap "
" They forgot the snow chains so we had to buy them. However they will refund "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by DANIEL - 30 January 2023
" Excellent "
" Excellent service and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 29 January 2023
" Your process was simple, easy and rates were certainly better than they had been since covid. Overall very satisfied with you guys.., just a shame the actual car hire company wasn't quite up to standard in terms of car quality or initial service from the counter staff in the terminal. Will use you again and hope by then, rates will have normalised to reasonable levels ;-) "
" The queue system for attention is pretty useless unless you have roaming data. You have to scan a QR code for a number. I waited in line and explained this... was then given a number which meant I went to the back of the queue! I was also told off because I was early (approx 20mins). Seriously? They tried to put us in a much smaller car - Lancia. We ordered a Peugeot 208. Had to sign for the vehicle and damage report without seeing the car. They had a 208 in the garage which the staff down there did organised for us. Well done. However, the car was quite dirty and had way more scratches/damage than listed. The tank was not full - just under 4 litres short (checked at station just up the road). The oil was low so I purchased a litre to top up to the correct mark. The service light was on from the moment it was picked up (21420km). And.. the car had previously been in an accident which was not repaired properly - driving in a straight line, the steering wheel was turned to the left. Panel gaps were out of line on the offside (drivers side) and the rear door was catching on the front door every time it was opened. In total I took approx 30 photos of various items in cladding damages and dipstick level. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by MARTIN - 19 January 2023
" Competitive pricing "
" Good car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ILARIA - 18 January 2023
" all good "
" never had an issue thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANGELO - 14 January 2023
" Very straight forward. No issues. "
" Very efficient, very straight forward on return of vehicle with prompt release of deposit. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by RONALD - 11 January 2023
" AE always offers the best rates - perhaps if you can allow users to add all information on the drivers licence etc just once and then pre-fill registration details with companies, it could speed things up further. "
" It would be better is SBC sent an email inviting you to pre register. There is a sign at check in asking you to do this - not easy on a phone with poor wifi. We eventually got there, and the car (Jeep) was great value however there was no windscreen washer in the vehicle at all, and there was an immediate warning to top up the adblue. This should clearly have been addressed beforehand. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by FABIO - 11 January 2023
" Very easy and hassle free "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JULIAN - 10 January 2023
" Drivalia were not very professional "
" the car had a large scratch down the side, and there was no one there to report this too, and no information provided as to what I should do - the scratch was not recorded on the car's release sheet. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
MILAN, IT - Reviewed by DAVID - 06 January 2023
" Extremely efficient and professional service by all your staff. "
" Extremely efficient and professional service by all your staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAURO - 06 January 2023
" Good rates as always "
" Friendly staff, car had quite a few scratches but no problem afterall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JAN - 03 January 2023
" I have used Autoeurope many times over the years and so far, so good. "
" Have used Sixt many times and it's always been good. This time, the first car was missing snow chains and spare tyre and they didn't have a direct replacement so we were immediately upgraded to a larger car without any problems at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by VASILE - 31 December 2022
" Easy communication "
" Easy to acces Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TREVOR - 21 December 2022
" No comment "
" The car had a mechanical problem from the start of the rental, which became much worse in the next few days, so we went into the hire office in Trento. They changed to another car, which was good. It was good that there are many Noleggiare offices across the country to provide this service. However, it was evident that this problem existed before we hired the car, so there is a question of the good maintenance of vehicles from the company. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by LEE - 18 December 2022
" I have used Auto Europe for over 15 years and have always found it to be the best rental car broker with the best prices and levels of insurance. "
" During the pickup of the car the employee was bullying trying to upsell a more expensive car and insurances. This is not a problem but it was done in a threatening manner of you will be accountable for everything and it will cost thousands of euro's if you don't upgrade. On returning the car again the bullying and aggressive nature continued with threats of deposits being taken and extra charges. None of which were founded or acted upon. They also tried to delay our exit from the car garage by demanding with menace my driving licence I refused and in the end walked away from the situation. For a less well travelled individual this could have been a very harrowing experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MILAN, IT - Reviewed by EDWARD - 14 December 2022
" Friendly, helpful staff and new, clean car. "
" Friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TAUQEER - 09 December 2022
" I wish you make it clear on your website that credit card is required for booking before someone actually books the car on website. "
" Terrible Experience - I had to buy full insurance for the car and paid in excess of £200 at the counter despite the fact that I had already paid full amount and had also bought additional insurance with the booking company. I was never told that I would need to take credit card with me. I was willing to pay any amount of deposit using my debit cards but apparently that wasn't an option. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERTO - 28 November 2022
" Overall not too bad, certainly could improve. "
" After driving just a few miles a warning came on about low pressure oil. I took the car to a petrol station and they add 2 litres of oil (max capacity it's about 4.5 L). The car could have broken down any minute. Still waiting for a refund (2L of oil =€30) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MILAN, IT - Reviewed by GARY - 24 November 2022
" Fairly competitive prices. "
" Many scratches and dents not listed on the vehicle conditions sheet. The car was not in the best condition, parcel shelf etc broken. Refund of the deposit takes too long. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by RAYMOND - 15 November 2022
" Great. "
" I was very happy with this booking, the pick up was quick, unusual for Milan, the car was just what I needed and very clean. Fuel economy was good. Drop off was stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 10 November 2022
" Great "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHELE - 04 November 2022
" easy "
" efficent,helpful, competitive price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by FABIO - 04 November 2022
" I like the full insurance included in the rental through you "
" it was ok.. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GAVIN - 03 November 2022
" Seemless "
" Seemless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GARY - 02 November 2022
" Easy simple car hire. Cost was competitive and vehicle was good standard. "
" Good location within the airport. The automatic queue system for taking numbered tickets wasn't being used, this would be a better solution. Also a system like Avis Preferred would be an added bonus. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ROBERTO - 01 November 2022
" All good and easy "
" Friendly and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 21 October 2022
" No issues with this rental. Pleased to see Italian hire car rates are reducing at long last. "
" Very quick time to collect the car. Car was ok, more dents than noted, but no issues arose from this. Disappointed that fuel tank was 80% full on collection, yet noted as full to full. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by PAUL - 18 October 2022
" Good clean vehicle. "
" Check in was not carried out by the staff despite me asking if they need to check the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAURA - 16 October 2022
" All in all I don't believe I got any value for the money I spent. Disappointing to end up with such poor service when using your reputable agency. "
" On arrival I struggled to call the office (poor mobile signal and no response) then was surprised to be driven so far away to industral estate in countryside. Car was rickety and had a 2 sided A4 list of existing damages. Parts rattled when driven, no timed-parking display disc was supplied, making parking in Italy awkward. Engine cut out regularly in 1st gear. On departure, the experience of catching a lift back to Malpensa was fraught with discomfort, poorly organised and lacking customer care. All in all I don't believe I got any value for the money I spent. 6 "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MILAN, IT - Reviewed by DAVIDE ANGELO - 15 October 2022
" N/a "
" Despite I choose a full cover package, the most expensive one, Sicily by Car told me that this Autoeurope package it doesn't cover the damages of the car. I need to pay other 12 Euro a day to add this cover and I doubled the price of the rent cause I dropped off the car in another airport. The car was very old (105000 Km) and in bad condition. I will never use this provider again and in addition the personnel at the pick up counter was very unpleasant "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MILAN, IT - Reviewed by MILES - 10 October 2022
" ... "
" Usual attempt to sell me comprehensive insurance at pick-up even though I was already covered with a 3rd party. Apart from that, a very good experience. Extremely quick drop-off with checks of the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by HUGH - 06 October 2022
" Very disappointed with the service from Noleggiare. "
" The best way to describe them would be disorganised chaos. The car I had booked was not available and it took 40 minutes to find another. The car was in poor condition and the windscreen was extremely dirty with a scum that made the car dangerous in the rain. The depot is 10km away from the airport and is in an industrial estate. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MILAN, IT - Reviewed by JAMES - 04 October 2022
" I have emailed customer service some queries on the final invoice and have not had a response this is still unresolved. There was no one around at point of drop off of the vehicle either. "
" I have emailed customer service some queries on the final invoice and have not had a response this is still unresolved. There was no one around at point of drop off of the vehicle either. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEVIN - 03 October 2022
" AS always it went smoothly, usually we book Scicily by car through auto europe but this time we used budget... but not happy with small additional charge "
" Everything went smoothly but we have been left with a small invoice of €1.10 which is no good when we pre booked the car and have not incurred any additional charges "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 30 September 2022
" It's a bit strange to get emails guaranteeing the best rate when I was twice able to substantially lower the hire price on your own site. "
" It was busy at the counter but it was a nice calm place to sit and we were delighted with our car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATTHEW - 29 September 2022
" See above. You need to change this!!! "
" You MUST, on your voucher, tell people where to go (exit 16 on Floor 2, look for the King Parking van - this is at Malpensa of course). My voucher instead just gave me a number to ring. It took ONE HOUR and endless calls to that number for them to pick up to give me the very simple information above. A TERRIBLE system. YOU NEED TO CHANGE THE INFORMATION YOU GIVE IN THE VOUCHER!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 21 September 2022
" My gripe with Auto Europe is once you look at the website you get bombarded by emails stating the prices are going up due to the increase in demand then once you have booked you receive offers with 10% off then 15% off then with a few weeks to go 20% off which is cheaper than you have paid. I totally understand marketing but doesn't help when it hits you personally in the pocket. "
" When we arrived at the rental desk the car wasn't ready and reluctantly they gave me a new car . I asked for a map to get onto the motorway they didn't have any. When I returned the car there wasn't anyone at the designated area for Leasy's so I parked the car in the correct location and returned the keys to the rental desk in the terminal. I asked the gentleman at the rental desk was there any toll fees to pay when going to Lake Come from Linate airport as the overhead displays on the motorway indicated that some roads had introduced tolls electronically which ones I had no idea as everything was in Italian and neither did the guy behind the desk . Well. I can tell you that there are tolls apart from the two where you have to stop and pay, which are paid on line at www..pedemontana.com All worth putting in an information pack for all non Italian speaking customers. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STUART - 19 September 2022
" Overall very good. "
" Smooth quick collection and drop off at Malpensa. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by NICHOLAS - 17 September 2022
" As above "
" Really annoyed that, having agreed that all excesses were covered, I was asked to pay for roof, tyres and mirror cover additionally and for breakdown cover. This was extremely irritating. This spoilt an otherwise quite good experience. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JONATHAN - 14 September 2022
" Overall much better than Rental Cars. "
" A lot of vehicle damage @ pick up had not been noted on the paperwork. At least 10 areas of damage or marks to body and wheels. Quick pass made no difference when collecting vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALESSANDRA - 12 September 2022
" I have been a client of Autoeurope for years. Good value for money and great customer service. "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MORAG - 04 September 2022
" Difficult to bring back the car "
" Everything was great But it was very difficult to find the place to bring back the car and I was afraid to lose the flight "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by YEDIDIA - 21 August 2022
" Super customer service and great vehicle choice! "
" Super customer service and great vehicle choice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAWRENCE - 20 August 2022
" Auto Europe very efficient and excellent service as usual. "
" Good rental but very disappointed with inflexibility and lack of understanding of Hertz Customer Service. Very delayed when returning the car due to an accident on the motorway and in order not to miss our flight I was unable to refuel vehicle before returning. Despite explaining the circumstances being completely out of my control, Hertz refused to show any goodwill with waiving the refuelling service fee. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LEIGHTON - 16 August 2022
" Very smooth process "
" Pick up garage not so convenient, staff at hire company very good "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAN - 11 August 2022
" I really like the fact that you can cancel a booking with and rebook easily and without penalty. "
" Used them a few times and they are quick and courteous and the cars are always in excellent condition. Never had a problem with charges for non-existent damage etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALESSANDRO - 11 August 2022
" Auto Europe experience has been good, as always. Negative experience with AVIS Milano Centrale "
" Our experience with AVIS at Stazione Centrale Milano hasn't been satisfactory, especially considering the high price we were charged. In the week before the rental, we were reminded several times by email and on the phone to check-in online to speed up the process of picking up the car. We did so, answering online all the questions about whether we wished to purchase additional services or coverage. On arrival at Milano Centrale we went to the AVIS office just at the entrance of the station, and they told us that we didn't need to do anything there, since the online check-in, and that we only needed to go and pick-up the car. The pick-up point is a bit far, but worse, the entrance is not suitable for pedestrians in general, never mind whether you are carrying big suitcases! On the other hand, other car rental companies like Hertz are located on the upper floor of the same building with easy access by lift. At the pick-up point desk, they forced me to be on the phone with the desk lady at the office where we had just been told we didn't need to do anything because I checked in online already. Firstly, she tried to give us a 3-door car when we booked a 5-door car. She then tried to over-sell us a bigger car for an extra daily charge, and then she tried to sell us the insurances that I already declined when I did the check in online. What a waste of time in 35-degree heat! Finally, the car wasn't in great condition: the windscreen had a big chip on the main wind screen. We feared it might crack completely. It didn't happen, luckily, but it was such a nuisance for visibility anyway! The entertainment system was also a pain, we weren't allowed to connect our own devices by Bluetooth because too many have been already connected by previous customers, so it was locked to new devices. Therefore, we couldn't listen to our own music for the entirety of our holiday, only to the radio. From AVIS in Milan, you would expect a better value for money. Next time we will be happy to pay a little extra and go with Hertz. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MILAN, IT - Reviewed by LISA - 10 August 2022
" Definitely will not choose Goldcar again and have told all my friends and family about it as well, very overpriced and a rip off with their insurance scheme "
" The car was dirty, had a lot of scratches all over and dented front wheel. The inside had stains and the car horn wasn't working at all which is dangerous especially driving in a foreign country! Was told to pay extra £227 for the insurance so that I don't need to worry about all the existing scratches or damages already on the car which I found completely unsettling and a rip off but they knew they had you over a barrel because it's not likely I can easily find a replacement car because that was all they had as well. There was also another customer in front of me who had complained about the dirtyness of their baby's car seat as well and all they gave me was this flimsy cloth to put over my baby''s car seat which was also dangerous as the cloth fell over his face whilst driving but luckily I had a family member who could take it off. Definately would not recommend Goldcar to anyone, stay clear or them and choose a different car rental company as in all my car hire experience this was the worse of the worse! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JAMES - 08 August 2022
" Very poor understanding of international driving licence requirements that took many discussions with your team to get clarity on. "
" Check in experience was haphazard. Particularly there were insufficient instructions about where to collect the car from which meant that it was difficult to find and involved a long walk with luggage. When we eventually found the location that car was not in the parking place we were told it would be but in another separated parking bay some distance away. During the hire period we called the number provided to get clear instructions on drop off location but there was no answer - we tried 4 times without success. The drop off location is not clearly marked on the street and hard to find too. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALAN - 30 July 2022
" I guess i have no issue with auto europe, in fact i think we have used them many times before. its the crappy car we got which spoilt the holiday "
" I have hired cars in italy for the past 20 years , never had a car so bad before. I was expecting a modern Lancia ore similar, I got an older car with no auto locking, no sensors lots of dints and scratches and a dodgey gearbox. Dont think it was value for money at all. I paid Auto europe for my planned excursion to switzerland. but was charged again by Hertz for this. in fact we never actually crossed the border this 13 euro charge should be crdited back to my card. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SKERDILAJD - 29 July 2022
" Great, wished it was electric car. Hopefully next one "
" Outstanding service all around, one thing though maybe is time to start moving to electrical or very least hybrid cars? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DARREN - 15 July 2022
" Very easy set up. "
" Very helpful staff, clear instructions. But the car wasn't in great condition, dozens of scratches & bumps all over the vehicle. However, it was nice and clean inside with good air con. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by CHETAN - 23 June 2022
" NA "
" There was initial confusion as they wanted the customer to have Premium Credit Card which was not mentioned. Also, the car had full tank which was returned with full tank but we were told it was not full and they had to refill at a cost of £58.82 which is more than half tank of fuel "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MARTIN - 16 June 2022
" will use Sixt every time we hire in future "
" first class service and no issues on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 13 June 2022
" Thank you auto europe but Sicily by car hire was expensive car hire "
" very expensive car hire for just a few days and I was not greatly impressed with my car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ASHWIN KUMAR - 10 June 2022
" A smooth experience overall "
" A smooth experience overall "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PHILLIP - 07 June 2022
" Excellent really "
" Counter pick up was a little slow but other than that all good thank you "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by RORY - 07 June 2022
" As above. The car wasnt ready and we were given something completely different to what we ordered "
" 2 hour wait with one representative on the desk and 7 customers in line. I was lucky with a 2 hour waiting time as I was only number 2 in the que. Ridiculous "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ALISTAIR - 02 June 2022
" . "
" Good service and the car was as expected. On this occasion, it was more expensive than previously but all car hire has increased considerably and it was on a par with others. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DOUGLAS - 30 May 2022
" Dd "
" Ss "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by STEPHEN - 28 May 2022
" I was surprised to learn that the price quoted can be affected by when I try to book, not just when I want to hire. The difference is dramatic which seems bizarre. "
" Leasys cars tend to have multiple scratches, not all of which are documented. I was irritated that upon return the person checking the car seemed determined to find a new scratch/dent that was our fault. Fortunately I rent a lot and I had taken c40 photos of every imaginable angle of the car before I left the garage. This didn't happen with Leasys previously so it may be an individual fault rather than a company policy. Given that I have experienced this with other major brands, Leasys still represent good value at a time when prices have gone through the roof. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by REMO - 23 May 2022
" I always use Autoeurope "
" Good service but expensive rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATTIA - 13 May 2022
" Overall good experience. But the vehicle was not very clean, both the inside and the outside. "
" Good experience overall. Friendly staff and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by REMO - 05 May 2022
" I would always recommend Auto Europe "
" efficient. Helpful Courteous. Pleasant. However, the price I paid was a little expensive for the car and the very short stay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALAN - 04 May 2022
" Easy to book, competitive pricing and occasional upgrade !! "
" Always try to use Sicily by Car, friendly staff and helpful drop off personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDER - 29 April 2022
" As stated drop off was not made clear "
" Drop off was misleading, voucher I received through email stated to drop car off at terminal 1, that is not the case and it should be outside the airport, called them but very unhelpful "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ABIGAIL - 27 April 2022
" bad service "
" I have sent in a complaint however I haven't heard anything from yourselves. I would appreciate a refund as my car was not given to me and I was totally missold. I will be complaining to the ombudsman if this is not resolved. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PETER - 24 April 2022
" Auto Europe excellent, Goldcar not excellent! "
" The car had damage in 3 different places when we picked it up, there was no water in the windscreen wash, and the adblue warning light came on during the second day. I had to buy adblue as I didn't want the car to run out and have contacted Goldcar about this, but have yet to recieve a response. Not happy with the whole experience I'm afriad! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by DAVID - 23 April 2022
" Best price and really friendly helpful staff on the phone. Website and follow up emails really effective. "
" Auto Europe brilliant. Staff on desk lovely and and drop off. Collection of car and assistance sorting out additional scratches and functionality of the in car info system could have been a lot better "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by LUCY - 23 April 2022
" I expect to hear a resolution to my complaint. "
" I want to open a complaint as I paid an extra £30 for insurance that gold car refused to accept and made me pay an additional £67 so I may as well booked direct through them originally. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CHARLOTTE - 22 April 2022
" Really bad. "
" Extra charges applied as my flight was delayed. I called to inform them I. Advance and they said it was no problem. Then at the desk I asked the counter staff why they were charging me and asking me to sign a late arrival sheet- they lied and said no extra charges were added. Then they charged me over £100 extra. Terrible experience I will tell all my frequent traveller friends to avoid them and your service. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by STEPHEN - 18 April 2022
" Cheap but compromised customer service & car quality. Depends what is more important. Overall I was happy with what I got for what I paid but I wouldn't use unless they were substantially cheaper than the leading brands. "
" BA cancelled our flight at the last minute and it was very frustrating that Leasys Milan Malpensa simply did not answer the phone number provided, ever. Having said that although we picked up a day late, everything was fine. The car had multiple dents & scrapes (not uncommon in italy!) but they were listed. We took multiple photos & video of pickup and return. I wanted a signature or paperwork to agree that the car was returned in the same condition but only got verbal approval-not a very professional process. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by SOUHEIL - 15 April 2022
" YOU SHOULD ABLE YOUR CLIENT TO DOWNLOAD AN INVOICE "
" CARS TOO OLD WITH A LOT OF BODY DAMAGE . CAR UNCHECKED BEFORE DELIVERY "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by IAN - 13 April 2022
" Shame car wasn't charged up when first picked up at the airport "
" First experience driving a hybrid. Car was brilliant. Shame it wasn't charged up when I picked the car up "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SCOTT - 12 April 2022
" Easy use system, good prices "
" Long queue at check pickup, no gold counter, very long walk to car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAHAM - 11 April 2022
" See my comments above and I also emailed A/E and received no reply "
" Car received with fuel at 65%. I returned it with more fuel and they do not re-imburse me. How can you fill up a car to only65%. Its not possible and if lower than 65% they charge a future. The contract was full-to-full "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by LORETTA - 10 April 2022
" Young lady at check in was very professional and efficient. Thank you "
" Excellent assistance at Linate- quick checkin and drop off very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 05 April 2022
" As above.....check in experience was very bad......car was not clean.......car was scratched in many places. "
" Check in experience was terrible. Very long queues. People who had not Pre booked being served ahead of booked services. Had to pay an extra 30Euros just to get served and not wait another 1 Hour. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by RAYMOND - 28 March 2022
" I would recommend having tried most of the car rental companies in Milan. "
" Good quick pick up, nice little car but could have been cleaner. Counter staff are good and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GARY - 14 March 2022
" I've used Auto Europe many times and haven't had a problem yet. "
" Very good value. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EARL - 13 March 2022
" If I was asked, I would recommend "
" New car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEVEN - 10 March 2022
" See above "
" We hired a car with winter tyres to go skiing in the Monterosa. We were told to stop at services to buy diesel anti-freeze additive. I would have appreciated being able to buy this at the hire company desk "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ANDREW - 10 March 2022
" It was all a lot more relaxed than I had been expecting. "
" The staff I encountered were patient, kind and helpful. there was no hard-sell of extras . The car I rented had quite a few scratches but these had been noted. The car I rented was exactly the model I was hoping for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EDWARD - 09 March 2022
" I've booked car rental several times via AutoEurope and so far have always been satisfied. "
" The whole process was very efficient with friendly staff and prompt pick-up and drop-off to/from the airport. However, I still have not received the refund to my credit card for the fuel -please can you confirm that this has been processed? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HELEN - 08 March 2022
" I have used Auto Europe on many occasions and continue to recommend them. "
" Our flight was cancelled and the rearranged flight was delayed so the car hire office would have been closed by the time we landed. The hire company took the time to call to advise of this and offered to stay later (at an additional cost) or to hold the car until the next day. This was great customer service and really appreciated as we were already stressed with the flight issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HOWARD - 07 March 2022
" All good. "
" Very good service. At Linate they had three desks and three staff members sorting out customers, (this rarely happens in my experience with some car hire companies). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CATALIN DORIN - 06 March 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SIMON - 03 March 2022
" Disappointing I didnt get any money back for dropping the car off early "
" Everything was good, except the car with 20,00kms, oil light came on after 1hor driving. It was late a night with no where to buy oil. I got lucky and a hotel I stopped at sold me some oil which was the correct type. When I mentioned this at drop off, they guy asked do you have a receipt. I said no,but here is the bottle and I have had no mention of reimbursement. We also dropped the car off 2 days early, but so far there has been no mention of a refund of any sort. When I called to ask if we could drop the car off early I was advised there would be no refund fro dropping off early. Which is disappointing "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by BO - 02 March 2022
" Very bad. First, the rental company sent me a condition report through email without telling me to check it at the collection counter. I only checked my email the day after and by that time the damages not included in the condition report already became my fault. Secondly the car had scraches everywhere, you can't really report everything. Thirdly They accused me to have two new separate scratches both on the rear bumper. If the repair is to change or paint the same rear bumper, whey do they have to charge me twice? It doesn't make sense. It feels like a trap that you cannot avoid unless you are very experienced and took evidence in advance. "
" Very bad. First, the rental company sent me a condition report through email without telling me to check it at the collection counter. I only checked my email the day after and by that time the damages not included in the condition report already became my fault. Secondly the car had scraches everywhere, you can't really report everything. Thirdly They accused me to have two new separate scratches both on the rear bumper. If the repair is to change or paint the same rear bumper, whey do they have to charge me twice? It doesn't make sense. It feels like a trap that you cannot avoid unless you are very experienced and took evidence in advance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by EYTAN - 24 February 2022
" See above "
" Didn't hold my rental after emailing and trying several times to contact them and tell them we were delayed. Made me spend €150 extra to get the car I requested. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EUAN - 24 February 2022
" See above. "
" Very quick and efficient pick-up and drop-off. Car model just right for what we needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VITTORIO - 23 February 2022
" It is your problem if the service provider your search engine points me to ends up charging me double what they list the rental for, because your system does not warn of such "problems" in advance. For instance, I was not aware of the opening and closing times not matching my flight requirements when I booked (and yet I provided my flight info...)! I would like to know from you if there is a way I can be reimbursed / compensated by Centauro (obviously the culprit here) or an ombudsman, while you should be made aware of the bad service that not having a clear cut off by opening time of your listings does then create to your customer - who, next time, will not be your customer any longer! "
" They charged 40 euro extra because the plane arrived late, and "officially" their office would have been closed, but, as I arrived, another customer arrived as well, and they had nothing to pay extra. I think because they booked direct. Then, I found out that on Sunday 20th, the day of my flight back, their office would not have been open in time for me to catch the flight (official opening 7AM), so, they forced me to return the car on the Saturday evening and to spend a night at a rather squalid private room near the airport. When I dropped the car, they did not take me to the place where I was to sleep (again, within the confines of the airport area) but left me at about 200 m from my door, and did not offer any sort of an excuse or compensation. Those two extra expenses almost doubled my rental cost. i complained with the airport authority but they said that as Centauro operates outside their terminal it is not their problem. That is a meagre excuse, as Centauro appears under "Malpensa" if you search for them on their site, on yours or on any other internet search. However, it is your problem if the service provider your search engine points me to ends up charging me double what they list the rental for, because your system does not warn of such "problems" in advance. For instance, I was not aware of the opening and closing times not matching my flight requirements when I booked (and yet I provided my flight info...)! I would like to know from you if there is a way I can be reimbursed / compensated by Centauro (obviously the culprit here) or an ombudsman, while you should be made aware of the bad service that not having a clear cut off by opening time of your listings does then create to your customer - who, next time, will not be your customer any longer! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JOANNE - 23 February 2022
" See above "
" Car was very cheap so can't complain. But the gold at staff are slow and rude, and really couldn't care less about their clients "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARK - 23 February 2022
" Good value rental price for a mid size Suv. Cancellation policy used previously is good. Overall would definitely use again. "
" Car was generally fine if a bit scuffed up,. I had to check and then request snow chains which were eventually provided. There was also a requirement to stop and buy deisel antifreeze to prevent fuel freezing in the mountains, which was not provided or available to buy at pickup. Those minor points aside, everything went fine. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by LINDSEY - 23 February 2022
" Extremely straight forward experience "
" Smooth, easy, hassle free car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEVEN - 22 February 2022
" Good value car rental "
" Good clean car, good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DANIEL - 19 February 2022
" Please see my email exchange with you "
" AutoEuropa behaved appallingly dealing with me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DAVID - 18 February 2022
" Overall, we were satisfied with the service provided and the quality of the car. "
" Friendly, courteous at collection. Car provided was the make/model ordered. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by FEDERICA - 07 February 2022
" I called autoeurope and the support staff was sarcastic and unhelpful "
" the car rental would not accept Amex, nor a debit card, nor a credit card in my husband's name. I lost the money of the booking and they would not give me a car. Shameful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CHRISTOPHER - 26 January 2022
" No refund after I couldn't use your service. "
" Couldn't hire as no credit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by DAVID - 23 January 2022
" As above "
" Tried to charge me for not returning with a full tank, engine warning light was on, and not particularly clean, car had a rattle. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by PHILIP - 06 January 2022
" Easy easy easy. I only trust Auto Europe and never book directly with European rental car companies. "
" Easy pick-up. Petrol wasn't full when we picked it up. After telling the staff they tried to lie and said the car had a 'defect'. I got it in writing but of course throughout the hire whenever I filled up the car there was no defect and it could be filled to the top just fine. Auto-Europe is the best site to book through, can't fault them. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MOHAMMED AFJAL - 05 January 2022
" Great location, cars need to be checked before being given out. Need to have a more broad range of cars. "
" Great Service only thing is had to get car changed as tyres were illegal and didn't realise this till we had driven 400km and then had to go out my way to change car 2days after as I couldn't drive it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 04 January 2022
" First time hirer in Italy, so pleased it was a pleasant experience. "
" All went well, good service in Italy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATTHEW - 29 December 2021
" I am a regular user of the site, but have decided to use another system from now on. My flight was changed at a very late stage by the airline (from Malpensa to Linata). I called Autoeurope request a different pick up point (I was returning to Linata) and they offered no help in resolving the issue....this was very disappointing. I was happy to pay a fee to resolve this, but got no assistance from AutoEurope. I took my business elsewhere. "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDWARD - 26 December 2021
" All very efficient "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LYDIA - 25 December 2021
" We rented a car in 2016 through AutoEurope which was more modern than the car we rented in 2021. We were quite disappointed with the car hire and will avoid Sicily by Car in future. While we understand we rented an economy car, that shouldn't mean the car has missing or broken features! "
" Car was very old, there was no sat nav and the washer fluid motor was not working, meaning we had to get a bottle of water and keep pulling over to clean the windscreen as we were driving in snowy places where a clean windscreen was extremely needed. It also smelled very strongly of smoke which was extremely off putting. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by PENELOPE - 12 December 2021
" The distance from the Car rental at Linate to where the car is, is a VERY long way away. "
" I filled the car up at the airport. The fuel gauge did not reach the full mark.They charged me for 4 litres which would not have been possible to add. They charge me 10 Euros and lost a future customer. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PETER - 09 December 2021
" Easy booking, clear website. Cancellation is easy (in these difficult times). Good value for money. "
" The whole experience was seamless, from arrival to collecting the car. The car was brand new and easily filled our skis & bags. We left the airport in minutes after arrival "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DAVID - 02 December 2021
" Have used Milan Malpensa rentals many times. Leasys compare favourably. "
" Collection of the car was very good. Car was in good condition, though no evidence of it being sanitised, despite Auto Rentals statement. Return of the car less impressive. Directions for Leasys at Milan Malpensa T1 are misleading and caused two laps of the airport before finding the correct route. Clearly we were not the first to suffer from the poor signage. Additionally the check in staff seemed more interested in other things when we returned the car so stood at the desk for 2 mins or so before they attended to our return. Otherwise courteous. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SCOTT - 30 November 2021
" Easy website and support "
" Good, secure service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GERARD - 29 November 2021
" Auto Europe provided a good sevice. The rental company itself however need to look up the graphics for a full fuel tank on my pareicular model as being told it is not full when there is literally no room to add petrol is not very satisfactory. "
" Having fully filled up the car at a nearby petrol station before returning the vehicle. I was surprised that the operative told me the car was not full and they would do their own check, the LCD interior display idicated full, they however seemed to think otherwise. I was told that if it was more than 4 litres below empty then they would fill and I would be charged for the difference. I feel they may have indicated this regardless of what was ascertained as I would no longer be there to argue otherwise and it would 'justify' their initial stance. Fortunately, I was not in a rush as my flight was not until the next day. I took the car keys back and went to Stazione IP Malpensa station T1 - T2 to try and put more fuel in (atomatic machine) I put 5 Euros into the machine and within 2 Euros the tank was overflowing. I took a picture of it. I returned to the Airport drop off, the same lady asked to to see a receipt, I didn't have one (I should have asked the machine for one with hindsight, but I didn't expect to have my word doubted). Opening the petrol tank latch would have made visible how full it was. Finally, it was reluctantly accepted as full. It's fortunate I speak Italian, It's fortunate I didn't have a flight I was rushing to get. Otherwise who knows what costs I would have seen on the credit card once home. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 24 November 2021
" As above "
" First car had an issue with the key. The staff sorted us a new car and had no other issues. Good service and would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 18 November 2021
" Although the pricing is far higher at this point in time, I think this still is the lower end of a high market "
" Very good as always "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALESSANDRO - 18 November 2021
" Easy to book and amend bookings. Good value deals. "
" The only real downside was that I was given a hybrid vehicle with flat batteries. At drop off, nobody was available to check the car, but there were no issues afterwards, so no big deal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARTIN - 07 November 2021
" I always use Auto Europe and I travel every 3 weeks "
" Car was fine but had to queue for nearly and hour to get it and then had to fill in my details on a paper form even though the same info was on the online booking. Very frustrating as I was only in Italy for 4 hours. 4 days on and I haven't received and invoice for the fuel I used as I didn't have time to refill it and my 650 euro deposit hasn't been returned! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARY - 03 November 2021
" Prices generally too high at the moment and it must be profiteering in some way or another. "
" Too long waiting to collect the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ANNALISA - 30 October 2021
" Cheap and easy. "
" All was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 25 October 2021
" Auto Europe has always and continues to provide a high quality service but the counter staff at the various hire companies sometimes could be a bit more customer friendly, "
" The main issue is that there was a lack of communication at some points in the process, not least about where to go for the pick-up. Had not been at Malpensa Terminal 1 before s was looking for a bit of guidance. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 25 October 2021
" Have used before and will again "
" Very good service - only issue was my flight was late and I was told there was a €50 charge because I showed up at 840pm not 8pm as advised. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CHRISTOPHER - 14 October 2021
" Easy straight forward service and at a good price "
" Best service I have had from any provider in Italy fast efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNETTE - 14 October 2021
" very good "
" Very efficient. Complementary upgrade to a good car and smooth departure and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNE - 13 October 2021
" I always trust auto europe when booking and it provided good support in these interesting times. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 11 October 2021
" enjoyable "
" lovely car. Brand new. Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KELVIN - 09 October 2021
" Good "
" Computer system problem made for an excessively long pick up. The pick up place was totally confusing with many renters wondering around the car park looking for theirs. My car had an issue with the front wheel guard, this made a lot of wind noise before falling off on the motorway. On showing this on my return it was met with a shrug. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by PAUL - 20 September 2021
" Rang autoeurope. Confirmed an out of hours drop box was available for sbc. However they said they could not contact sbc. "
" Only issue was had to leave car back a day early out of hours. Tried calling sbc and left a message. Said someone would get back to me bug nobody did. Uncertainty was stressful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAHAM - 08 September 2021
" Pick and car was very good. Drop off not so good, had trouble finding where to go "
" Drop off was not clearly signed and had trouble finding where to go "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DANIEL - 23 August 2021
" All delivered as promised "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREAS - 03 August 2021
" Never again "
" Encountered a small problem (name discrepancy on credit card) Impossible to overcome and extremely unhelpful desk Refused refund from autoeurope Will never book again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNA - 28 July 2021
" A very deceiving and unpleasant experience . I arrived late in the evening to find out I had no car. "
" The booking was cancel and I didn't receive any notification. The website allowed me to book a car at malpensa terminal 2 even if it was closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JAMES - 07 July 2021
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by SARAH - 03 July 2021
" An excellent positive experience.I will be booking my next car with the same service later this year. "
" our contact sales lady- Elizabeth- was very efficient and charming and excellent pickup and drop off arrangements. The car was really easy to drive and felt very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAN - 10 June 2021
" See above "
" Have not received an email back after having returned the car and I was also charged €92.14 for something I have no idea. I also need to get a confirmation that the deposit was cancelled. Not acceptable. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOCELYN - 25 May 2021
" Very easy car rental booking service. Would recommend to anyone wanting to book a car in Europe "
" Superb customer service and staff, slightly poor vehicle condition this time unfortunately "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by NICHOLAS - 29 March 2021
" Drop-off at Rome FCO was excellent, AVIS would have scored 10's all round if pick-up had been just as hassle free. "
" Normal Italian pick-up experience where they attempt to up-sell. Drives me mad, but seems to happen more-so when the agent is female! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CHARLES - 28 February 2021
" Prompt and efficient service, excellent car condition. Great price. Very happy "
" We have been using Siciky by car for some time now and we are very satisfied with the services every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GREG - 28 December 2020
" AutoEurope needs to refund our money because our flight cancellation and Italian border closings were outside of our control. "
" We could not pick up our car because Italian government closed Italy borders due to the UK strain if Coronavirus. Budget did not refund our money - we never received any services for our money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DAVID - 07 November 2020
" No significant issues overall. Our only issue was with the shuttle bus collection from Malpensa to Centauro location. After waiting over 20 mins, until calling the office, we had little indication of the wait. "
" The supplied vehicle was clean, sanitised and in good condition. Our only issue was with the shuttle bus collection from Malpensa to Centauro location. After waiting over 20 mins, until calling the office, we had little indication of the wait. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JACQUELINE - 16 October 2020
" all good "
" Everything was fine thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 10 October 2020
" I always use Autoeurope and have done so consistently for many years "
" I was kindly given a small 4X4. good vehicle, efficient, and comfortable, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 05 October 2020
" I've used Auto Europe and Sicily by Car many times via Malpensa Airport. This was by some distance the worst and most futile rental which could and should have been easy to remedy, particularly during Covid times. "
" Due to a rescheduling by Easyjet, I had to extend the rental period by a further day. (AE Voucher ref 5164273). Neither Auto Europe or Sicily by Car could consolidate the two rentals, therefore at additional cost and loss of half a day, I had to return to the airport the following day to return/collect for this rental. Guess what, I was given the very same car to drive away; unsanitised & with minimal checks. What a waste of time and a very poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MILAN, IT - Reviewed by DOUGLAS - 01 October 2020
" Would recommend "
" Very easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAREK - 30 September 2020
" Na "
" Na "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by GORDON - 28 September 2020
" Was ok, but you're left on your own if there are problems with the car. "
" Car was malfunctioning. Showed warning light on the dash with exclamation mark and "stop". Budget/Avis at Malpensa were most unforthcoming with providing a solution for exchange of the car (basically just bring it back and we'll change it (and we won't refund the petrol costs for doing so)...when googling suggested there might be a brakes problem and we were almost an hour's drive away). We have had much better value and better quality cars from very cheap hire places like Firefly in the past. Most disappointing. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JOHN - 24 September 2020
" very long wait to hire car. "
" Who wants to spend over an hour queuing to hire a car? "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 23 September 2020
" Sixt did not have an appropriate vehicle. Auto Europe refused to cancel the voucher so it cost me nearly 300 euros. I have contacted Auto Europe a few days ago to start a dialogue but have had no reply. "
" They did not have the vehicle I had booked. However, they did everything they could to help me secure an alternative despite Auto Europe being obstructive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAURENCE - 23 September 2020
" N/a "
" Pick up was horrendous, was there for 90 mins. Lots of other people there that had been waiting much longer than that. Staff slow and unresponsive, no apologies made. Almost considered taking the hit and renting from someone else! Will never use Avis again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MILAN, IT - Reviewed by DAVID - 18 September 2020
" Common sense should prevail in a pandemic, not asking customers to needlessly return cars, when simple admiration could resolve two consecutive rentals. "
" Very disappointed with both Auto Europe and Sicily by Car. Our 15 day hire needed extending by 1 day due to Easyjet rescheduling. I therefore tried to modify the car rental by extending to 16 days without success. Therefore a hire of £16/day, became £44 for the one day extra. Despite requesting Auto Europe to modify, they could not, instead suggesting I negotiate with Sicily by Car. Sicily by Car stated I need to take the car for 1 day then return it to the airport for a 2nd car. Imagine then my displeasure having wasted half a day returning the car, only to then be given the exact same car for the second rental. This though meant the car was not sanitised. Quite easily the worst rental using Auto Europe and Sicily by Car I've experienced, this after many such rentals via Mila Malpensa. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by DONALD - 16 September 2020
" Autoeurope BADLY let us down. You allowed me to book a car at Terminal 2 Malpensa when in fact Terminal 2 was shut down completely and all car hire had moved to Terminal 1. You may ask why i booked at car at Terminal 2. This is because I booked the Easyjet flight to Terminal 2 (where Easyjet was based) before the pandemic. Easyjet did not inform me that the flight had changed to Terminal 1. "
" No complaints "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SHAHAB - 02 September 2020
" Awful. "
" Budget/Avis office was closed and our name was not on the list of drivers whos keys were in the car park office. The gentleman in the carpark office didnt actually work for AVIS/Budget and politely told us theres no booking and he cant "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by IAN - 04 August 2020
" Excellent service and very competitive as always "
" Absolutely no problems at all - I always use Auto Europe and this time was no difference to the ease and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JONATHAN - 03 August 2020
" Auto Europe have always been excellent. I have used them for years "
" Decent enough service. Very easy. Ordered a "Ford Fiesta or Similar" and ended up with a Lancia Ypsilon which was a truly terrible car but everything else was fine. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by NIGEL - 27 July 2020
" I will be using Sicily By Car again as the service was far better than other larger multi national companies with a yellow logo! "
" Good service and value - thank you; no fuss at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PEDRO - 21 July 2020
" I have used Autoeurope for many years with no issues. I chose to hire from Budget this time to avoid the cheaper and less reliable operators. I am very very disappointed with the way we have been treated. "
" There was no one to hand the car to us at pick up and check the condition. There was no one at drop off to hand the car to and confirm there was no damage even though we dropped the vehicle off at 0900 hrs. The car was dropped off with a full tank and no damage whatsoever. Now Budget have charged my credit card Eur 435.55 for alleged damage which is outrageous. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MILAN, IT - Reviewed by IAN - 29 May 2020
" Again i never made it to Milan due to Covid-19 "
" Hi Firefly. i never made it to Milan due to Covid -19 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 08 March 2020
" autoeurope is good "
" very good car but quite expensive insurance "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 06 March 2020
" The collection and drop off were good. Daily cost was fair. Disappointing that there is no customer loyalty scheme. We use Sicily By Car on a regular basis, 5-6 times per year. Each time the price is an online check via am agency with no priority or discount. "
" The collection and drop off were good. Had to wait approximately 5 minutes for the collection. The car was brand new. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLIVIER - 02 March 2020
" The rear tires of the car were dangerously worn "
" LIKELY TO RECOMMEND THRIFTY "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by JAMES - 26 February 2020
" Disappointing response from Auto Europe when our flight was cancelled due to Storm Dennis . "
" I was very pleased that they held onto the Vehicle despite our flight being cancelled and Auto Europe saying that they had no obligation to honour the Voucher after 2 hours "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - 26 February 2020
" Frustrating and stressful "
" booked rental pick up from Milan T2 . This office was closed. Had to catch bus to T1. Then join the 2 hour wait Drop off at T2...no parking spaces. Had to dump the car and leave a not where it was "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICHOLAS - 26 February 2020
" Always use Auto Europe and generally been good. However, this experience was not great. "
" Long delays when picking up vehicle. Vehicle OK but not great. Cars parked at the furthest point in the car park and poor signage. No-one available to inspect vehicle when car returned to return location - still not received paperwork relating to return. Wouldn't use again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MILAN, IT - Reviewed by BENO MACHADO - 26 February 2020
" Overall miserable experience "
" Very bad condition of the vehicle-gear shift was very hard ,poor driving experience. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DIEGO - 26 February 2020
" Not worth the money - I even would say I was robbed of the money I spent - 700 euros for 5 days rent with a Peugeot 308, heavily damaged! "
" Arrived at Malpensa airport and no cars available - booked a car category P automatic, got an heavily damaged Peugeot 308 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ALISTAIR - 25 February 2020
" Car in good condition (though with a slight rear bumper scratch), drove well and had incar satnav and cruise control which helped make a relaxed journey. "
" Great service, very efficient. Although the car we had booked was no longer available when we arrived at the desk as we were a little later than we had initially thought; thankfully another car was available of a similar size and style. This vehicle was great but one of the front head lights was not working, there was no means of being able to tell anyone when we dropped the car off as we arrived before the desk was open. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by KIRSTEN - 25 February 2020
" Straightforward booking experience. "
" The car had not been well maintained and had warning lights on to indicate that the oil needed changing. The tyre pressures were not equal either so a warning light came on for that too until we were able to top up the pressure. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by MICHAEL - 25 February 2020
" Third or fourth time of use and again a good experience "
" Good service, good vehicle and easy no fuss return . I would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IAN - 22 February 2020
" See above "
" Car hire was poor not to the expected standard, we did not get the car we had booked, the car was inadequate for the purpose did not have the accessories we had requested during booking (no snow chains) which caused issues getting to our hotel, and preventing use of the car during the holiday "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DAIVA - 21 February 2020
" I'd like to file a formal complaint and request a refund for the additional cost we have occurred as a result of not receiving all information regarding the booking "
" I have not received a booking voucher. In Italy where we were meant to pick up the car they didn't want to give us the car because we did not follow instructions provided in the voucher, however voucher was not sent to us. We weren't given the car we chose when we made a booking. I had to purchase extra full insurance and pay the deposit in order to actually get the car. The whole experience was very poor and stressful. We will be making a formal complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DAVID - 21 February 2020
" Generally all good, you were the only company that offered the winter tyres. You confirmed the travel throgh Switzerland was not an issue. "
" They did not mention the need to apply antifreeze to the tank in very cold conditions, even though we had booked snow tyres and told them we were going skiing. My wife just happened to notice the poster on the wall advising it was our responsibility. On collection of vehicle the car park was quite dark and there were many minor scratches on the car but it was quite difficult to see. The man got very grumpy. When we returned the car he man was equally grumpy and just stated the car was too dirty to inspect. We have not had any confirmation that all was ok although we do not believe that the car sustained any damage. The car itself was very nice. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MATTHEW - 20 February 2020
" May use Auto Europe again.. "
" We booked a Jeep Compass (or similar) with snow chains. When we got to the counter we were told they didn't have snow chains to fit the Jeep. Since we were driving in snow we needed snow chains so were given different vehicles that were not 4x4 and did not perform well in the snow and we got stuck. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by JOHN - 20 February 2020
" You should have a closer relationship with your partners and they should be up to speed with each other's services provided. "
" I booked via Autoeurope and paid the additional insurance cover to ensure that every eventuality was covered. When I got to your counter your representative informed me that I did not have sufficient cover. I informed him that I had purchased the additional insurance at the time of booking, he was insistent that I had not and that I was not covered. The reasoning behind my booking additional insurance at source was obvious so I bought the additional insurance from yourselves and would sort it on my return with Autoeurope . I returned home and contacted auto europe and they informed me that I was covered and your representative should have not sold/told me I needed extra cover. I have made a complaint to them and they have assured me they have contacted you. Can you confirm this? If it were not for this I was more than happy with the service etc: that I received. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THOMAS - 19 February 2020
" Unpleasant and unfriendly "
" Unfriendly Staff upon collection. Called the Customer service he tired but still in the end unpleasent so We just went over to the next country got our car from another supplier "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MARK - 16 February 2020
" Car was fine not a full tank when collecting but I gave it back with full tank. They still haven't released the block on my credit card so concerned about the charges wait and see "
" Still waiting for the block on my credit card they put despite returning the car with more fuel than I got it with. Car was clean easy to collect and return staff at collection a bit slow to serve but easier to return. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNAMARIA - 16 February 2020
" All good "
" Very helpful on collecting and returning. Thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICHOLAS - 16 February 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATTEO - 12 February 2020
" This was a real scam, they deliberately took my money for a damage they made up "
" Sadly I have been scammed by Budget, I dropped off the car in perfect conditions with the full tank, they charged for an inexistent damage and for an empty tank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ROSS - 11 February 2020
" As above. "
" Snow chains were specifically booked but they were the wrong size meaning we had to purchase our own (see complaint email sent yesterday). We would like the money refunding for the chains we had to purchase. Also the car hadnt been cleaned inside when we collected it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MILAN, IT - Reviewed by DOUGLAS - 10 February 2020
" no "
" no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GRAHAM - 10 February 2020
" Regular user of A/E but the issue with SBC is frustrating and still unresolved "
" There is an going issue that they gave me the wrong keys when I picked up the car and now they wont close the contract. Can you help? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALESSANDRO - 10 February 2020
" Easy to compare prices, and free cancellation gives reassurance. "
" The car was not the lancia y as described, which I suppose is normal enough. However, I was given an old tired Fiat Punto with over 90,000 miles on the clock, and lots of scratches and dents. I was very surprised that Hertz would do this, as I had paid more than other providers to go with a 'better' hire company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by JONATHAN - 08 February 2020
" Quick pickup, quick drop off "
" Quick pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARTIN - 05 February 2020
" Simple and good prices "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTHUR - 05 February 2020
" Have used them before with no problems but the new collection arrangements in the new multi level parking is poorly signposted and hard to follow "
" Good value and suited my needs! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 03 February 2020
" Maggiore were very efficient both on collection and drop off for this hire. "
" Very good. Car was nearly new and in excellent condition. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AM - 03 February 2020
" Horrible!! "
" I rented an A3 or similar car and that has 4 doors. I was given a mini cooper with 2 doors. This happened in Milan, italy. I had no choice to put 6 large luggages and 3 adults into that mini car with some of the luggages set out on our laps. Whats horrible is I was not offered a replacement in any following days so I had to put up with this for the next 3 weeks. And then I started to see the 54 bux administration fees from them for apparently giving our info to the local citation dept. Complete rip off. The only good thing is the mini car had airplay and at times I did appreciate the small cars in narrow gully of amalfi, but had to put up with the adults sitting in the car constantly yelling at me for having large luggage on their lap for the next 1500 miles. Horrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PAUL - 02 February 2020
" Top! "
" These guys at Hertz dollar thrifty at malpensa terminal 2 are the best. Always courteous and very efficient. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 31 January 2020
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 30 January 2020
" I use AE every month and have never been let down "
" I have taken to choosing Budget as travel every month and have had few problems with them. My only complaint would be that the condition of the car is not always accurately described so I always take photos before and after the rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTIAN - 30 January 2020
" They need to reimburse the insurance charges they added "
" I specifically told the representative that I did not want any insurances as I have my own . He added them without my knowing and in a rush asked me for multiple signatures on a screen . Considering it took 20 mins to get what should be a 5 mins contract explained and signed I got hood winked into signing for insurance I did not want . Upon returning the car I was very upset at being charged for these insurances . I explained to the return team the issues and they were very unwilling to help ! I need this charged removed and returns to me ASAP . I specifically told them I already had my own insurance and they added it anyway . This needs to be reverted ASAP . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PHIL - 27 January 2020
" O "
" O "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MICHAEL - 24 January 2020
" I booked and paid a total rental cost £55 for a small VW polo group size car ; unfortunately it was a manual and should have been an automatic... to sort this they charged me and EXTRA 149 euros...!!!!!! one of the charges was a upsell from group C to J ... they gave me a small mini cooper...!! which in my books is the same group....???? "
" I booked and paid a total rental cost £55 for a small VW polo group size car ; unfortunately it was a manual and should have been an automatic... to sort this they charged me and EXTRA 149 euros...!!!!!! one of the charges was a upsell from group C to J ... they gave me a small mini cooper...!! which in my books is the same group....???? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MILAN, IT - Reviewed by KENNETH - 22 January 2020
" I've always had a good experience with auto europe. I will not use Avis again. "
" They charged me an extra 50 pounds when I returned the vehicle even though I requested no extras. The person I dropped the car to said it was for the snow chains which I see was included in my voucher. It was really disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOMMASO - 21 January 2020
" no comment "
" The main problem I had is that there was nobody at drop off (and I was given a car with several damages - reported in the document of course - but one always want to make sure there was no misunderstanding). Now, 18 days later, i still don't know if I have been charged anything after I left the airport. Quite disappointing "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MARCUS - 16 January 2020
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 14 January 2020
" Generally very good "
" Good speedy service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CHARLES - 12 January 2020
" I have used Auto Europe for years, I recommend you to all my friends. Thank you. "
" Keddy is a joy to deal with. Thank you. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by JOSEPH - 12 January 2020
" N/a "
" Desk service slow, additional insurance to cover excess (€1600). Not very happy to have to pay extra but better to be safe. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by SACHIN - 11 January 2020
" Always good value and very responsive customer service. "
" The checkout process was very slow and delayed us by over 2 hours ... with little effort or apology from desk staff to accommodate or speed things up. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by GUY - 09 January 2020
" All good "
" Car was in quite poor condition but Avis admitted that and service was good unlike Europcar who are crooks. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by SERENA - 09 January 2020
" I always book through your site and it always works well "
" Better than anticipated. The car had had it's lock ripped off through vandalism and a piece of foam was over it but that was Ok as told at pick up about it. There were more scratches than marked on it at pick up but a nice man just marked up the form and signed it without any fuss. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by STEFANO - 08 January 2020
" Overall good booking and rental experience, just a little frustrating the unusual procedures of this car rental. "
" PROS: Very good value for money. Excellent pick-up location, just outside central train station. Overall fast and simple pick-up process. Good vehicle for the class selected. CONS: Drop-off location is not well indicated. Staff not very helpful to advise about extras and restricted traffic zones around the area. High extra cost for winter tires. During drop-off the staff took the damage papers and didn't return any signed copies of contract, also at the office the staff did not provide any sign-off for the returned vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADRIAN - 08 January 2020
" Total meltdown at Avis with lots of customers waiting and no vehicles available! We had to wait 3 hours for our vehicle. No manager on site to deal with the problems. Unhelpful staff. Stressful start to our holiday. "
" Total meltdown at Avis with lots of customers waiting and no vehicles available! We had to wait 3 hours for our vehicle. No manager on site to deal with the problems. Unhelpful staff. Stressful start to our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by TIZIANO - 07 January 2020
" Good. "
" I have been served very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DARIN - 07 January 2020
" All went to plan. "
" It all went very smoothly, and they upgraded us to a slightly larger car when we arrived which was very helpful. Counter staff were friendly, and didn't do hard-sell in regard to extras. Snow chains weren't in the car when we got it, but as soon as we queried it they supplied them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IAIN - 07 January 2020
" Very poor service at collection considering I booked this back in August. Mistakes happen, and I was happy they found me an alternative vehicle but very disapointed they tried to charge me 93 euros for being 1.5hrs late. "
" Ordered an estate car to take our luggage but was offered 2 small SUV's instead. Advisors tried to cram our luggage in, damaging one bag, only stopping when I informed him that he was about to break my laptop! After an hour, we were offered an Audi estate car (which I accept was of higher quality than originally booked) which was big enough. We were now late and missed a ski lesson that was booked for that afternoon and family afternoon ski passes. Dropped off car late due to traffic at Mont-Blanc tunnel and was told I would have to pay a fine of 93 euros which I refused. My drop of time should have been later as my collection time was later due to the issues with the car, and a 93 euro charge was excessive as I was only I was really 1.5 hour late. I was willing to pay for the extra hour, but 93 euros represents 2 days car rental! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 07 January 2020
" Straight forward booking, no hassle at the airport, either in acquiring or dropping off this car. "
" A good experience using SbC at Malpensa. Staff very friendly and the car was better than expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MOKHTAR - 06 January 2020
" Very bad experience "
" We paid For rent car unfortunately they canceled it when we tried to get the car and still didn't get Notting for the cancellation. I had very bad time because I have two child and I can't found car in new year night It was awful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLOS - 06 January 2020
" Yes would use again-a good experience "
" Very good service---thankfully no pressure to purchase insurance "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JEREMY - 02 January 2020
" AWFUL !! "
" Awful had to go from terminal 2 to terminal 1 as office closed in terminal 2, and we only got to terminal 1 thanks to help from competitors. I phoned auto-europe to help, has could have switched car hire to company that had an office open in terminal 2, but the conversation was basically tough sh** ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MILAN, IT - Reviewed by MICHAEL - 02 January 2020
" Everything worked well "
" Everything worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALESSANDRO - 02 January 2020
" Great offers, will use again! "
" Everything went smooth, the car was good, the staff didn't try to force-sale any insurance or car upgrade. I even extended the hire, for a very reasonable fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SUSANNA - 01 January 2020
" I did get better value for money in the past, but still good "
" Maggiore is ok, ezpensivw for just a week, but it was Christmas and we arw aware prices do double at this time. The drop off was diabolical!!!!! 45 min to find it. I arrived at terminal 2, but for some reason my can was at terminal 1. I' ve almost missed my flight! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RAYMOND - 20 December 2019
" I use Auto Europe a lot, booking is easy and prices are generally very good. On the odd occasion when I have experienced a problem with a hire they have generally not been very responsive. "
" The pick up is very slow, even after almost an hour wait the car was not ready. When it was it had almost no fuel. They are the worst for pick up in Malpensa even when they are not busy they are slow. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MAREK - 18 December 2019
" Very satisfied with service "
" Easy and quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAMIEN - 16 December 2019
" The staff had failed to mark on their records a number of the dents that were actually on the car e.g. they had indicated two dents when there were more than twenty places where there was paint missing or dents. Although I brought this to their attention others clients could have been less fortunate than me and it would be very costly. "
" The staff had failed to mark on their records a number of the dents that were actually on the car e.g. they had indicated two dents when there were more than twenty places where there was paint missing or dents. I brought the marks to the attention of staff but I feel staff weren't thorough when checking out the car before handing the keys to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MILAN, IT - Reviewed by COSIMO DAMIANO - 15 December 2019
" Easy booking for good price. "
" The process to pick up the car was not great. Once arrived to collect the car, we were told that the internal system was not working, hence we were invited to "take a coffee" (at our on expenses). After 20 minutes, waiting with no progress, we left our names to be later called. Only after an hour and 10 minutes we were able to collect the car. The personnel was polite, but what appeared clear was that they did not have a plan "B" (manual process) or they rather preferred to wait until their internal system was fixed than moving to the manaul process. As a result, while the car rented was good and in good conditions, the overall experience was not great. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by WALID - 08 December 2019
" Never book throw an agent again , car hire companies they make things difficult when i book with agent . "
" there is not enough guide signs to direct you to the drop off , they took money more than they supposed to be ....they ware not satisfied with AUTO insurance policy and i feel like i have been forced to have another insurance policy with them . in the end it cost me for this old car same price if i would have new one . "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JOSEPH - 07 December 2019
" I have used Autoeurope at least 30 or 40 times in the last few years with never any problems. But the dismissive way they treated my previous complaint made me very unhappy. "
" I have rented cars from Avis via Autoeurope twice in the last 4 months and both times I was very dissatisfied. The attitude of the counter clerk was unhelpful; I had already paid Autoeurope for snow chains but the clerk wanted to charge me for the chains and eventually agreed to supply them. Stupidly I didn't check if chains were in the car boot, which I did on the second day - and of course there were no chains. I had to take a detour and go to Avis at Venice airport, the nearest Avis to where I was, and again the clerk rather rudely told me to buy snow chains and charge Autoeurope for them!!! Eventually another employee from the Car Return department gave me a set of chains without arguing. The previous rental I was charged EURO 658 for extra insurance which I had refused as I had FULL insurance through Autoeurope as well as through American Express Platinum Credit Card. Never again will I rent through Avis. And I will publicise these episodes as widely as possible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARTIN - 05 December 2019
" A "
" Gave me a crappy car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by LIAM - 05 December 2019
" Kinda of pointless booking in the UK they just sting you as soon as you're there "
" The whole process took so long, I feel as though as soon as you arrive there, because you've booked with a third party they just rip you off. Paid an extra €70 for absolutely nothing even though we had already booked the decent cover prior. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ROBERT - 29 November 2019
" Good customer care. (Phoned to tell about return and operator was very helpful. "
" Collection ok was made to sign the vehicle condition form without seeing the car! But told any faults to email counter staff ( it was raining hard and couldn't see any) on return was told to go to hire counter by operative in the carpark when i got to the pick up counter was told to go back! Same guy then asked for hire papers and key and we went back to the car he checked it over said all was fine and when i asked for a receipt he said he would email it to me. Now 4 days later i still haven't recived it. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SARA - 22 November 2019
" Apart from the poor directions to collect the car, very satisfied with your service "
" Overall very satisfied, directions to collect the car were a little poor. Excellent service and friedly staff when returned vehicle. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAURIZIO - 21 November 2019
" Other than the pick up, the experience was ok "
" While the lady at the counter was incredibly efficient and nice, I was incredibly dissatisfied with the people working at the drop off. When I picked up my car I was blocked by other cars that were parked in front of it, so I went to the office to ask if they could please move them. The girl there was completely unhelpful and sent me to the guys on the other side (still same company). When I went to them they were again very unhelpful and seemed annoyed that I asked them to move the cars so I could have mine and actually made me feel stupid because in their opinion there was enough space for me to turn (there wasn't, the parking is already tight as it is without them parking in the middle of the road) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by AINARS - 06 November 2019
" They charged me 70 pounds for half empty car fuel. It is extremely expensive. "
" I booked BMW 1 series but got Mercedes S class. It wasn't real upgrade as they are in same category. When I was driving car it was giving me message that I need to fill oil what I did but when I said it on car return gentlemen said me I shouldn't do it. It was very rude and unprofessional. Also nobody refunded me back this money for oil what I paid just because I didn't want car to be damaged. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MILAN, IT - Reviewed by CHAO - 06 November 2019
" No good experiences at all "
" Long waiting for collecting car. When the car was demanded by criminal offence, customer services were not supported at all by telling no similar car available to replace; and the vehicle is due for service, while driving all kinds of warning lights on in turns. After returning the vechile, it was sent to repair Center directly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CATALINA - 06 November 2019
" It was a very good choice for us! "
" It was a queue when we arrive to the office to pick up the car, but the persons tried to move very quick, also our deposit was returned in 2-3 days on my credit car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ETTORE - 05 November 2019
" Is ok appart is no the I book "
" Car was dirty, is no the car I was expecting, book last year class A = Panda, this year book class B Panda "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ANNE - 03 November 2019
" Auto europe is always very efficient. "
" I waited almost an hour in a queue to get the keys to the car. Ver, very slow. The car was car was scratched and had dents all over, the bumper was detached, the passenger door only opened if you heaved it up. It was the worst car i have rented in 12 years. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by IVANO - 01 November 2019
" I often rent with Sicily by car and I am generally satisfied with my experiences but the condition of the vehicle on this occasion was very poor bordering on unsafe. "
" Staff at both pick up and drop off were friendly and quick. The car however had big limestone stains on it and it's exterior was not clean. The back windscreen wiper blade was missing altogether and one of the front lights was not working. Additionally,the seal on the front passenger's side was broken making the drive noisy. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by JEAN-BAPTISTE - 01 November 2019
" Awesome! "
" Just a long queue to get the car, but theer was a ticket system, so not too bad. Car wasn't pristine, the odd knock here and there but to be fair I got a very nice car for the money anyway! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by KEVIN - 01 November 2019
" Efficient as usual "
" Booked an Open Mokka but didn't realise at desk but was handed a Dacia..... What a horrible car. Service light was on when picking up the car Service from Auto Europe was fine, only issue was vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by DERMOTT - 31 October 2019
" Overall very good "
" The time taken to get the car late at night was very short and efficient. Car was clean and as new. Only positive criticism would be an addition of an airport map showing the exact return location (for Milan airport) would have been useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADRIAN - 31 October 2019
" Simple east to use website - the only think i would like is the opportunity to 'lock in' the car. For example if I rent a Fiat 500L then I expect that car - sometimes the 'or similar car' they offer is too small "
" Overall fine - reasonably efficient, friendly service. Was irritate because they were not clear on top up policy "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MAURIZIO - 31 October 2019
" smooth "
" flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SARA - 31 October 2019
" Very bad experience at Milano Malpensa. Not organised. Few people at the counter. Super long wait and car was not ready. Not enough cars available in the parking. We had to wait for a car that was coming from another location. "
" Long wait at Milano Malpensa. Very long queue of people waiting for their car. We waited more than 2 hours and with a 5yo kid is not that easy... Only 4 people at the counter who were taking breaks in turn. No numbers available. Big confusion about who was first and people who arrived later were served first. Not enough cars available. Had to wait for the car to be taken to the parking from another location as it wasn't ready although we had booked it a month in advance. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLO - 28 October 2019
" I asked for some help or advice on this matter, but got none. YOU SHOULD HAVE ZERO ASSOCIATION WITH LOCAUTO. "
" NASTY, FRAUDULENT, EXTORTIONISTS. The worst company I have ever dealt with. They are operating a scam where they trick you into leaving the car at return saying they will have any minor cosmetic damage assessed 'professionally' and you are 'free to go'. Their scam is to first establish what your maximum damage excess is. Then they get their complicit 'assessor' to make sure it is 'assessed' grossly over this excess so that they can extort the maximum out of you. They then add an extra €100 on top as a 'fee'. There is zero communication but 28 days later (and with the car having done a huge amount of extra kilometres), they demand unbelievable exorbitant payment for minor cosmetic damage costs that are completely unjustified. They give you only a few days notice to pay and start to threaten you. If you try to respond with reason and try to have a dialogue, they then simply ignore what you say and continue harassing you. They ignore everything (including photographs and other evidence). They just do what they want and use intimidating tactics against you. It is impossible to contact them if they decide to ignore you. No phone number! No email address! You can only use their online internal system in which they suddenly ignore you and do not respond to your communication, even after multiple requests for a response. It is now almost 3 months since the car was returned and still there is no conclusion. It is quite unbelievable that this company is even allowed to exist, but clearly in Italy it can and does. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ANNAMARIA - 27 October 2019
" Well done "
" I found the staff efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CONSTANTIN - 26 October 2019
" The app was great! "
" The expirience was great using The app was very fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALESSANDRO - 25 October 2019
" See issues below. Overall i think is better to deal directly with the provider so that things like "location surcharge" do not happens.... "
" There were a few issues. First of all i booked a category "economy" car and i was given a category "mini" (fiat panda) beacuse there were no other car however i paid for an economy. There was an iddition 25 pound for some "location surcharge" with no reason and i was charged about 100 euro more at the end beacuse of an error in closing the rental, which i am still trying to get back. So not really pleased, but the staff were nice. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GHAZWAN - 24 October 2019
" I haven't had any troubles or worry , well recommended "
" Nice helpful staff at the desk which didn't take more than 10 minutes for paper work and handed the keys in 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by EMANUELE - 24 October 2019
" I use AutoEurope regularly and have always been very satisfied. I will think twice about the circumstances before doing so again. Budget made clear that part of their problem in terms of their complete inflexibility was that the booking was through an intermediary. From now on I will be price checking direct with everyone bar Avis-Budget at Malpensa before making a buying decision. I assume AutoEurope puts €millions of business through Budget. On that basis I would humbly suggest you take steps to stop them turning over your customers and holding them to ransom - otherwise I doubt your business will be around for much longer. "
" Unfortunately my easyJet flight was running late on Friday and arrived at 0050. Notwithstanding that my flight details were included on the booking, I arrived at Budget to find the office closed. Note that only the Avis-Budget office was closed - every other car hire company at Malpensa was still open and dealing with a multitude of delayed flights. Clearly, unlike Budget, they care about their customers. All attempts to phone were fruitless. I had no option other than to take a taxi to a nearby hotel and spend the night. The next morning I arrived at Budget to be told that my booking had been cancelled and if I wanted a car I needed to pay them c.€350 (over 13x the cost of my lost booking). This was notwithstanding the same car I booked being advertised by AutoEurope for €34 at that exact time. They advised they wouldn't receive an online booking for 3 hours so not to bother trying... They also claimed they had been open until after 1am the previous night - a complete lie which can be substantiated not only by me but the other poor souls they left stranded (you can read their complaints on Twitter). I had a wedding to get to so couldn't hang around for 3 hours. Fortunately I speak Italian so was not about to be held to ransom - I managed to procure a replacement car from Sixt for €135 - so only 4x the lost booking. I consider this nothing short of outrageous. I well understand the terms of the contract, but this does not excuse the failure by Budget to keep the office open in a busy international airport with multiple flights running late (particularly when they know their customers are on these flights); the outrageous attempt to ransom me for an utterly ridiculous sum the next day; the lies (and I make no apology for using that word) told to me by the staff at the Budget office; and the total contempt and lack of empathy shown. I will NEVER use they cowboys again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by NILVANA - 23 October 2019
" Called auto Europe to query about my delayed Flight and the car rental pick up and the staff was very helpful and willing to sort my problem. "
" I would like to thank you the Dollar staff for waiting for me, as my flight was delayed and the staff stood over 45 min after the closing time waiting for me to collect my car near 1 am. They were very polite and kind. It took me 10 min to pick my car and only 15 min maximum to drop off. I would rent again with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLOS - 23 October 2019
" All good "
" Thanks for no hard sell. Please make returns speedier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEX - 22 October 2019
" Auto Europe very good to deal with,good prices and free cancellation and modification a real bonus. "
" Pick up very slow despite having completed on line check-in. Told by counter staff that wheels & tyres not included. Vehicle was pretty beat up but was functional. Return is easy if a little unnerving as no return details provided except for a signature on the paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MILAN, IT - Reviewed by RICHARD - 21 October 2019
" Easy booking process "
" Quick and easy process, no problems, car in nice condition, very good price, so much better than taking chances with GoldCar! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 13 October 2019
" I have not had an issue with autoeurope, matter of fact they have always been helpful "
" the car keys were still a bit tacky. last time sellotape was used to hold the keys together, this time a piece of plastic was missing so the keys could not close completely, this is the 2nd time this has been the case with car keys, it does not give a positive impression "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAVID - 13 October 2019
" Disappointing that there is no loyalty scheme in place for regular hires. We hire 6-7/year in Italy and cosy is always subject to deal by deal. "
" Car has far more damage on collection than recorded by Maggiore. Quickly accepted before leaving the airport. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by GEORGE - 11 October 2019
" The company is good, feel reliable and not likely to try and rip you off. The counter staff were lovely, also very helpful. however I had booked a Peugeot 307 or similar but on arrival they hadn't reserved one for me and all they had left were fiat 500l s which was a completly different category of vehicle when you book online. They told me it would be fine for my use. However being that there were only 2 of us traveling in the car, the size was wasted. And we also did a lot of driving on mountain roads where the fiat really struggled to find the power to get up the hills. These were things I had considered when choosing a vehicle. So I am quite disappointed that having booked a car they did not have it or even something similar for me to use. "
" The company is good, feel reliable and not likely to try and rip you off. The counter staff were lovely, also very helpful. however I had booked a Peugeot 307 or similar but on arrival they hadn't reserved one for me and all they had left were fiat 500l s which was a completly different category of vehicle when you book online. They told me it would be fine for my use. However being that there were only 2 of us traveling in the car, the size was wasted. And we also did a lot of driving on mountain roads where the fiat really struggled to find the power to get up the hills. These were things I had considered when choosing a vehicle. So I am quite disappointed that having booked a car they did not have it or even something similar for me to use. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ANTHONY - 04 October 2019
" The process for getting the voucher and paperwork was fine and could not be faulted . "
" Whilst the car was ok it had a few knocks and had done a few miles . Initially we could not find the car and had to go back to the desk and a member of staff came with us to find it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JAMES - 04 October 2019
" Good value. Very happy - would search for Hertz again. "
" Good value, very happy. Would search for Hertz again. Only negative was a long wait in the office to pick up the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 01 October 2019
" Very easy to book online and always a good deal. "
" We booked an SUV but unfortunately only a estate available. Although Locauto stated it was the same class vehicle it was not what we booked. It was very low and extremely uncomfortable to sit in and to climb out of for the rest of the group which consisted of octogenarians. Staff are reAlly helpful but car was not what we booked. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by EMILY - 01 October 2019
" Easy and straightforward. "
" Renting with SmileRent was super easy and inexpensive. Such great value. I did have a few hiccups on the app, but their chat customer service helped me sort it quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DERMOT - 01 October 2019
" None. "
" The scheduled car pick time was 15.30. No car was available. They had to arrange for one to be delivered from their garage. The car was not ready until 16.55. The paperwork states that it was picked up at 15.55. This is falsification. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by GRAHAM - 30 September 2019
" Very easy to book "
" Easy booking, collection and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CRAIG - 30 September 2019
" Service from auto Europe has been ok "
" Large queue to initially get key, appeared to take a long time to deal with each customer. The car is was given was not the same class as what I had ordered, I was given a crossland x and not the much larger grandland x that I had ordered. I chose not to make a fuss as I had spend 18hours travelling at this point, but is not what I would expect from any company "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ALEXANDER - 28 September 2019
" NO COMMENT "
" NO COMMENT "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RICHARD - 27 September 2019
" Please see above comments (in section 3) ... I am struggling to understand why I would choose AutoEurope for future car hire ... any comments ??? "
" The pick up procedure was a FARSE - We waited almost an hour for the car to appear, despite being told when we arrived that it would be available in "5 minutes" ... when I chased the pick up staff after 20 mins, and then again after 40 mins, I was told "just wait" ... no explanation, no apology, no apparent interest in providing even a 'basic' level of Customer Service. VERY UNIMPRESSED "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by CARLO - 26 September 2019
" It was ok except for the hidden charges "
" The car we reserved was not the actual instead an equivalent which was not my preference and the Price that I paid for online with autoeurope was not all inclusive ,Avis charged me additional charges which were hidden online line road tax, etc i paid additional €53 at avis plus the online amount of €69 "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GARY - 26 September 2019
" An easy service to use and took the pain out of car rental on holiday :-) "
" Car supplied had seen better days and had a lot of pre rental damage, this with the inadequate clean lead to a bad impression :-( A pity as previous experiences with Europcar were good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by LISA - 26 September 2019
" Booking was straight forward and easy. Paperwork was easy to understand. I would only use AutoEurope again if there was a choice of companies other than Thrify! "
" When we arrived at Milan Malpensa we waited 1hr 40minutes just to collect the car. There was no where to sit and wait and the desk area was very busy with numerous other tired and frustrated customers waiting to be seen. There is a ticket system and it seemed that for every five or six Hertz booking there was one Thrify customer seen. The desk staff seemed pretty relaxed with no need to speed things along, chatting and faffing in between seeing customers. We couldn't really understand the need for such a long wait as when we finally got to our turn the process of getting our key took very little time really. We were given a print out that highlighted existing damage on our allocated car. On checking the vehicle we found numerous other scratches and marks that hadn't been noted. We returned to the Hertz desk to report this and ask for an amended damage slip only to be told that the person on the desk was "too busy" to view the car and that we should mark any damage on the existing slip with a pen and take photos. We didn't have any issues on returning the car but did worry during the trip that we would be held responsible for the damage that was on it before we were given the keys. Despite returning the car on the Monday evening the deposit hold wasn't lifted from my card until the Thursday and to date I have not received the email confirmation promised that the car was returned as expected and with no damage. Owing almost entirely to the excessive wait time on collection I would not recommend Thrify at Milan Malpensa to anyone. The car itself was fine and the return process was quick. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by BEN - 26 September 2019
" I wanted to change my pick up time and drop off time to only find out I had to cancel the whole booking and make a new one. But then on arrival to pick the car up, there was no organisation of where or when cars where going to be available. Terrible service, and the women behind the desk for hertz at the airport are incredibly rude "
" We didn't receive a car for 2.5 hours after our arranged pick up time. We were given the wrong car, when they had the car I asked for in the garage. A nice lady called Lara who worked in the garage kindly swapped our vehicle. (the only nice part of this experience) The car was in terrible shape from the previous customers, the oil light came on mid way through our trip and we spent 3 hours waiting for a tow truck, to then be told there was nothing they could do about it. After numerous phone calls, we got the car back to the airport. Awful experience and will never book with auto Europe or hertz again without a significant refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by LESLEY - 25 September 2019
" Quick & efficient "
" Quick & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARGARET MARY - 23 September 2019
" Auto Europe provide an efficient service. Giving lots of prices and choices. "
" Pick up was quick and efficient. However on our return it was NOT clear how to get back into the rental car park. We missed the entrance twice, because the sign was too small. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by KEVIN - 20 September 2019
" No hassle rental as always "
" No hassle rental as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - 18 September 2019
" Auto Europe however is a site we will use again. The insurance protection is good value and the booking process is easy. The only observation we have is that our dissatisfaction with the car spec and cleanliness and the premium paid for a car we did not receive seems that it will go unanswered now due to the intermediate nature of Auto Europe between us and Europcar. We are also still awaiting the return of £300 deposit held against our debit card. "
" In the UK we always book with Europcar. The specific car class we reserved was subject to confirmation. It was a premium class auto coupe style. The booking was confirmed but what we received was a standard station wagon when we ordered was a shorter car in a premium class! Also the car was dirty inside and we don't think it has actually been cleaned before our hire. It utterly spoiled our driving holiday and was not what we booked or paid for. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GARETH - 18 September 2019
" Auto europe were fine. "
" Over an hour wait to pick up the car. And they tried to charge us for extra petrol and for an upgraded car. Lucky I photographed the petrol when I picked it up and had to go to the mange to refund the upgraded car charge. RIP off merchants. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DONALD - 18 September 2019
" All done very effiiently "
" All done very effiiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 17 September 2019
" Great service "
" Pick up and drop off was easy and the vehicle was immaculate presented. Good value and high quality. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEFAN - 16 September 2019
" Our booking was based on the model of the car provided by AutoEurope in the add (the model of the photo). We were told by the Rental that the car model provided by AutoEurope didn't match the category of the car stated. "
" The rental didn't have the model we expected, and moreover stated that the model expected (photo presented by AutoEurope) wasn't part of the category stated in our rental. They offered an exchange to that model after three days of our 7 days trip which would imply going back to the airport which didn't work for us. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TIMOTHY - 16 September 2019
" Very happy and will use them again "
" Fast service, good and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 16 September 2019
" Regular user - offers easy comparison and easy selection of type of hire. "
" Business-like and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATT - 16 September 2019
" Hideous "
" I will be submitting a formal complaint seperately but it was the worst car hire experience i have ever experienced. The avis rental stand at Milan Central Station is pure chaos and we had to wait over 2 hours past our selected collection time before i finally kicked up enough of a fuss to get taken to the "preffured" customer desk to get served. Once there I was told the autoeurope warrenty i had paid for was not valid and i had to pay for the avis one or i couldnt take the car, that was an additional £100+, and also that i had to pay the taxes again and the one way fee again even though i had already paid with auto europe and could prove that, they said it didnt count. With a huge que behind us and a possible another wait of 2+ hours if I said no and tried to contact auto europe we had no choice but to agree and pay the additional fees. If you google the reviews of Avis Milan you will see they dont just do this to me, they do it to everyone. I dont know how a company like this can still be trading and Auto europe still work with them, its criminal. After we finally got the car 3 hours later than planned no one allowed us to check it over for scratches, no one to show us how the car worked or how to drive. 5 days later and the full charges with avis are still pending on our credit card, including 70 euros for petrol charge we we returned the car with a full tank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ARTHUR - 16 September 2019
" Well displayed site with all relevant information. Excellent rates! Will definitely use in the future. "
" Could not have been more pleased with the whole process. excellent customer service. Brand new vehicle. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 11 September 2019
" Roadside assistance / relay was an extra. At these prices they should be included. "
" Staff & car both excellent but there were cheaper deals available. Finding where to return the car to was more difficult. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - 10 September 2019
" See above "
" Completely understaffed at pick up , waited an hour (there were 23 places in front of me and only 2 staff working , 3 others at desks but not helping with check in) Was told that what I had bought from you (full coverage including excess protection) was their lowest cover and was asked to buy more . I refused Car was ticked as petrol , luckily when we filled up at the end the petrol staff realised it was diesel, otherwise we would have been stranded. I will never use Avis again , and I hire cars at least 4 times a year "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTOPHER - 08 September 2019
" As above "
" When we picked the car up at night we were told there were no reported scratches or damage. Even with our phone torches there were several which we immediately reported by going back to the desk. First thing in the morning I took a video of a catalogue of damage which was shown when we dropped the car off. The car ran fine during the hire. My issue is being told no damage when you take a bond in case of damage. Not very reassuring. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SONJA - 08 September 2019
" Good price "
" Overall ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GERARD - 06 September 2019
" There were 9 of us travelling and we hired 3 x cars. All booked through Auto Europe. I had recommended auto Europe to others as I had used the service before. One of the cars was booked with Europcar. When we got there they told us the booking had been cancelled and they didn't have a car for us. We spoke to someone in the US office of Europe car. They told us they weren't prepared to help. We then spoke with someone in the UK. They tried to find the problem but were unable to determine if the issue was Auto Europes or Europcars. Again, no one took responsibility and as we had booked through Auto Europe, I would have expected you to come up with a solution. As it was we had to proceed without a car and hire a car directly from another rental care company later in the trip. "
" There were 9 of us travelling and we hired 3 x cars. All booked through Auto Europe. One of the cars had a faulty tyre. It had been previously punctured and repaired with a plug. The tyre slowly deflated. There were numerous phone calls with Hertz, we travelled to a Hertz office and we had road side assistance visit. Every person we spoke to told us something different. No one took responsibility for the problem. It took us ages to get it sorted. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ANDREA - 06 September 2019
" Good value option when renting a car. Have used Autoeurope for both family holidays in Australia and Italy. "
" Good new car though could have been cleaner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by KHALID SARWAR - 06 September 2019
" I would like to book again with autoeurope and dollar. "
" Excellent service and good cooperative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANNA - 05 September 2019
" Please help "
" I drove the car from the airport to my destination about 250 km on motorways. When I switched off the car a dialog box was saying low pressure on tyres When I took the car to drive to the airport one wheel was flat. I had left extra time to stop at the garage to check the tyres and then drive back to Malpensa airport. It was 1.30 and my flight I called the assistance and at the same time noticed that there was no spare tyre but just a compressor but the foam was coming out from the wheel and did not work. I called the Europcar green number for assistance and was sent a recovery car at 3pm who did not leave till past 3.30. In the mean time I was asking for a replacement car and was told that there was ony one in Guarene the opposite direction of Milan and 70 km away. I had no choice but take a taxi in order not to miss my flight and my daughter's back to London. At the airport I went to Eurostar where I was told to email my taxi receipt, which I did. I have not received an acknowledgement of my email. When tryimg to call Malpensa Eurostar there is no answer and after 20 mn wait the line drops. What do you advice me to do.?I am a faithful europcar customer and I dont use anything else as I trust you. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MICHAEL - 05 September 2019
" Very satisfied with the whole experience. "
" Very good service at the best all around prices that I could find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WILLIAM - 05 September 2019
" See above "
" Queue at the rental desk was so long (some people had waited there for hours) we ended up using a different rental company. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MILIN - 03 September 2019
" No fuss, no issues. "
" No fuss, no issue. Got the car quickly and on our way. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 01 September 2019
" Car had a lot of bumps bit didn't affect us. "
" Quick service, very reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ANDREW - 01 September 2019
" As above "
" Overall v good but concerned that on return the vehicle was described as dirty and i was expected to return it clean, a condition i did not recognise. It was not dirty in my view but only soiled to the level you may expect in usage for one week. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GUY - 01 September 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RAY - 30 August 2019
" Picking a car up in Italy is a frustratingly slow experience. "
" Car was in poor condition and not the vehicle we had booked. Some features in the car did not function. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by JOSHUA - 30 August 2019
" Overall really good. Picking up was very easy "
" Smooth picking it up. Wasnt very clear about dropping off. We dropped off at terminal 2 and then had to get the bus to terminal 2 when there was a drop off at terminal 2. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WILLIAM - 27 August 2019
" I just wanted a simple, cheap hire car to get to and from the airport. It's landed up costing me £600. That's more than the flights over for my entire family and back. "
" The £1500 to be paid as a deposit on the pick-up day was unexpected and couldn't be done on my card, so had to upgrade to the fully comp insurance package which in the end went from a £200 rental to £600 one. Pretty crippling. Centauro were very slow at pick up from the airport, no desk in Milan, and with only one mini bus on the way back it almost broke into fights getting on the bus as so many were waiting. I'd NEVER willingly go with this company ever again. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EDMUND - 23 August 2019
" i may not use Maggiorre again "
" Collection was excellent - drop off - the staff member I found to be rather unpleasant and rude in her attitude about the interior of the car and the cleaning bill "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ANTHONY - 21 August 2019
" Nothing to comment on. "
" We had a very long wait in the queue to pick up the car as there was only one member of the counter staff on duty, dealing with one customer in particular for a very long time. When we reached the front of the queue she commented that it was always very busy on a Friday evening so you would have thought she would not have been working alone. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WHITEHEAD - 20 August 2019
" It's hard to differentiate between the experience with Auto Europe and the poor one had with Sicily By Car. I'm very unhappy about it. "
" Our car broke down on the day we were due to return it to the airport. We had to arrange a tow truck to pick it up, then our own transfer to the airport where we missed our flight so had to pay for another. When picking up the car, the staff were not friendly or helpful. I am now in the process of trying to secure compensation for the transfer (£200) and additional flight (£198). The whole experience was very stressful and I do not feel we received an acceptable level of support throughout. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ADRIAN FRANK - 20 August 2019
" Helpful at both ends; pick up and collection. "
" All OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JONATHAN - 19 August 2019
" The Auto-Europe experience was fine. However the Sixt service was shocking. "
" To whom it may concern, I am writing this email from my holiday destination in Les Arcs, in the French Alps. We picked up our hire car from Milan Airport on Wednesday 7th August, at approximately 8pm. The car was well presented and only had around 5,000 miles on the clock, so we set off to towards Les Arcs. Our group consisted of myself and my wife, plus our 14 and 11 year old children. Our route took us over the high mountain pass between La Thuile (Italy) and La Rosiere (France), via the Cole de Petit Saint Bernard. We crossed this pass at around 12:30pm and descended safetly and steadily towards La Rosiere and on to Les Arcs. We were expecting to be safely in resort by 1:30am. On descending past La Rosiere, the front right tyre had a sudden blow-out and the pressure emptied itself within 10 seconds. I carefully parked the car in a suitable lay-by, off the road. At this point I was prepared for the standard, well practiced task of changing the damaged wheel for the spaer tyre. I anticipated adding about 20 mins to our journey, as I removed all the baggage from the boot of the car and carefully extracted the spare wheel from the rear. It was then that myself and my wife discovered that (a) the jack was missing the handle to raise itself and (b) there was no wrench to remove the wheel nuts. We simply could not believe this and proceeded to empty the car completely and even explored behind some of the car panelling to make sure we had not missed anything. But still no joy. The time was now approaching 1:30am and we realised that being on a dark, remote mountain road, the chances of getting help were extremely difficult. The children were really tired and everyone was looking forward to getting to bed in our destination. Realising that we were in a helpful suitation and there was no way we were going to be able to now switch tyres, we proceeded to try to ring the Italian Sixt emergency breakdown cover. After being on hold for 15 mins, this was going nowhere. Not what I would have expected at 1:30am, when any emergency was obviously going to be serious. Wth no luck getting through to the Italian breakdown service, we then tried the UK office, were we had more lukc getting through. They passed us onto a breakdown service, but for some reason they could not match our rental contract to their records and said they could send out a mechanic to help, but we would need to pay 400 Euros upfront for this service - which was beyond incredible! In the meantime we were resorting to flagging down passing cars and lorries to try to help us. Four vehicles did kindly stop, but unfortunately none of them had the right tools to help us. The time was now about 5:30am and we had been stuck on the mountain for about 4 hours. My wife then eventually got through to the Italian breakdown service and after repeated calls finally managed to get them to agree to send out a local French mechanic. He eventually turned up at around 6:15am and very efficiently jacked up our car, released the wheel nuts and replaced our wheel. We finally reached our destination 6:30 hours behind schedule at around 7:30am! This whole, incredibly stressful experience was the direct result of the hire car being incorrectly setup for use.To supply a rental car to. family on holiday, without the right tools to fix a simple flat tyre is beyond belief and is also very dangerous. A task that should have taken 20 minutes ended up taking 6:30 hours and completely ruined our fist day's holiday and mean we were incredibly stressed and exhausted. To top things off, I have had to give up another day of my holiday looking for a garage to replace the tyre (at a cost of 120 Euros), when it was the tyre side-wall that had perished and blew-out, rather than a classic piercing puncture. I had to drive to the garage, with the knowledge that the car stil does not have a wrench or a working jack - so I cannot imagine the situation if I was to have another puncture! I cannot believe that this situation arose and I would very much like to hear your thoughts on this, plus I would expect to be compensated appropriately for all costs incured, plus for the loss of holiday and inconvenience caused when stuck on the roadside. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MICHAEL - 18 August 2019
" Based on this experience I would avoid in the future "
" The time taken to pick up the vehicle was ridiculous and I did not receive the car that I had requested. The car I received was not at all similar to what I had requested. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 17 August 2019
" Awful experience with B rent see above comments. Unable to contact auto Europe due to office hours, will await for a reply to feedback. "
" Poor pick up service from the airporest due mainly to lack of any signage or details of which gate to go to, unable to get through to the office. The car was fine except when I pointed out the numerous small marks on the car at pick up (expected due to age) I was told not to worry about these as they were minor. Low and behold when dropping off the car I was told that I had caused two of these marks and would have to pay €340, they actually took £380 from the deposit! I tried to argue this and refused to sign the damage report and was told that would mean I was still renting the car and would lose all £850 deposit, eventually signed but stated on the damage report that the damage was there on pick up. I get the feeling that these minor marks have been charged to many customers before me and that B rent make a small fortune by conning customers this way. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARTYNAS - 16 August 2019
" Other than that fine. Car could have been better cleaned and windshield washer was empty too "
" Tried to sell more expensive option at the counter saying that the car was unavailable, while it was "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by TEWELDE - 16 August 2019
" They are punctual "
" Was fantastic I m happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STEPHEN - 16 August 2019
" My car's require a service light came on half way through my rental. Also, even thought I was assured before had the car ran out of DEF and had to refill this myself during my rental, which was of great and inconvenience.. "
" My car's require a service light came on half way through my rental. Also, even thought I was assured before had the car ran out of DEF and had to refill this myself during my rental, which was of great and inconvenience.. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JOSEPH - 15 August 2019
" The worst car hire experience I have had. Unprofessional service, poor quality cars, and wasted time of 2 hours in total to pick up and drop off the car. "
" The check in check out process was a joke. I would never use this company again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MILAN, IT - Reviewed by PHILIP - 13 August 2019
" On arrival at Malpensa the phone help line didn't answer. "
" BA changed my airport from Linate to malpensa on the eve before departure. So my booked car was at the wrong airport. I had to upscale my car to one they had there. That was a bind, money was tight and there was the usual upselling attempts, insurance, excesses etc conversations. I'd rather these were curtailed. The chap was very competent and I must say still helpful. And it was quite quick. That's why I'd go back, but each year I think, is Maggiore worth the price? Car had lots of small dents. There's always the worry about being charged for something you didn't do. Still, all ok. Happy enough. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by CARLO - 13 August 2019
" Car rental in Italy is always the most stressful and inefficient. "
" When we arrived it was not clear which counter we needed to go to. At the counter there was no car ready for us so we had to wait 30 minutes while they found one. The car had a lot of damage including a missing left corner of the front bumper. Most of the damage was not marked on the paper work, which we then had to do, which delayed us a further 10 minutes. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MILAN, IT - Reviewed by VENETIA - 12 August 2019
" As above "
" Good car, although very slow to pick up ( over 1 hour). Given an automatic rather than a manual which I booked. I was informed and agreed to the change but only because we had already been waiting a long time and we would be waiting longer still for a manual to be ready. Considering we were an hour after the arrival time I stated when booking I would have expected the car to be ready for us. Otherwise very good though. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLIVER - 12 August 2019
" Excellent. "
" Relatively painless pickup and very quick drop off. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by CHIARA - 10 August 2019
" I would not use brent again. "
" Very disorganised company, it took around about 2 hours to pick up the car. Got a downgrade and was told they could not give me a refund but had to pay extra if i wanted an upgrade. Apparently they had no cars so i felt cheated. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MILAN, IT - Reviewed by JAMES - 10 August 2019
" poor "
" Over 2.5 hour wait to get the car, the car was not cleaned before delivery and staff a little rude, as they were on drop off. All other car hire desks seem fine so will go elsewhere next month. Also scammed 150 euro for additional insurance after buying all required insureance on booking "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ANTHONY - 07 August 2019
" See 3 "
" When I arrived in Milan my voucher told me to go from terminal 2 to T1 for the car. I was late landing and by the time I got to the terminal on the bus and found Maggiore, I was told that they didn't have a car for me. they offered me a small one that wouldn't have got my family or luggage in or a larger car that I would have to pay extra, which I refused to pay. I was told to sit down and wait. When I asked for how long they said maybe an hour!! Eventually I spoke to someone in Auto Europe which was dialled by Maggiore, who told the Maggiore staff that needed to sort it out. I eventually got a Fiat Tipo estate which was far too big for us, but at least I had a car. Not once did I see the model of the car that I requested, so I presumed that they never had any. It was the worst ever experience that I have ever had hiring a car in a foreign country. Other clients were in the office with similar issues, so it appeared to be the norm. In future I will direct to the provider such as Avis, Budget, Enterprise etc rather than use a broker. I must also say that the lady I dealt with in the office was very helpful in the end and got me a car and arranged for the return to be to Terminal 2 rather than 1. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GULWANT - 05 August 2019
" When waiting for the car we needed to get a ticket. Nowhere was this seen. You need this in your pickup notes. Car was clean, but did need a wash. Overall great. "
" Good experience overall. The wait at the airport for pickup was long. Over 2 hours in the queue. After that it was great. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by CRISTIAN EUGENIO - 05 August 2019
" Amazing experience "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GRAHAM - 05 August 2019
" Normally SBC is good but this time really bad "
" Had to wait 30 mins to pickup car, car had many faults - most serious was vibrations from the wheels. Do you want a full list? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MILAN, IT - Reviewed by CARLO - 03 August 2019
" Not likely to book via Sicily by Car again "
" Check-in took over an hour. Totally unacceptable "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SHAUN - 02 August 2019
" Auto Europe was fine but not sure how they can promote companies designed to rip people off whenever they can. Moral compass is way off. "
" Made to inspect the vehicle in pitch black and then conned out of €121 because I missed a small scuff on the wing mirror on return. 100% did not mark the car in any way yet this is their business, insurance to cover scrapes was the same as what they stole from me so was always out of pocket. Would not use again, would've been cheaper to drive over. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAY - 02 August 2019
" Nice car good price easy booking "
" I was disappointed that it was a two hour wait to pick up the car, in fact the wait was longer than the flight. There is no excuse for this since they know in advance how busy they will be and can thus plan. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GEOFFREY - 29 July 2019
" I have used Autoeurope for several years now without any cause to change. I particularly like the comparison of different companies and the excess protection option offered when sellecting the cars. "
" Very efficient pick-up and drop-off. Low mileage car in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OCTAVIO - 27 July 2019
" No the best renting experience "
" 1- Very long wait to collect the car keys and do the paperwork at the counter 2- the car got a message on the dashboard to change the oil immediately, the employee told me to dismissed it 3- the windscreen liquid system didn't work "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by BIKASH - 26 July 2019
" very fast and friendly service both at the count and at drop off. "
" very friendly service both at pick and drop off. however the car had not been washed and difficult to carry out an inspection. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by LARA - 26 July 2019
" Purely based on the fact that you are happy to work with a company such as Gold Car! "
" I have had previous experience of Gold Car and vowed to never use them again so was very disappointed to find out that Interrent was in fact Gold Car. I would suggest you do some research on them and consider if you want to continue to use them! Always pressure to buy extra insurance even though I had paid for a fully insured car hire!!! Car was disgustingly dirty! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ANDREW - 25 July 2019
" Good company- generally just works! "
" Pretty good- hard to find office and a bit of walking to do so. Airport signage is shocking everywhere but Milan particularly tricky. Staff good and short wait. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by NICHOLAS - 20 July 2019
" . "
" Quick, easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IAN - 19 July 2019
" As above "
" We hired two cars on the same day. When we picked up the cars counter stafff were very aggressive in trying to sell additional insurance which we thought we had already paid for costing €500. I was charged €39.63 for roadside assistance this was included free in the other rental. At handover no explanation of the controls. I was not even told car was automatic or type of fuel. Unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MILAN, IT - Reviewed by TIFFANY - 18 July 2019
" I was charged $60 EUR in June and I wasn't told why or that this charge would be made to my car. I would like to understand why and hopefully have this reversed. "
" I was charged $60 EUR in June and I wasn't told why or that this charge would be made to my car. I would like to understand why and hopefully have this reversed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALESSANDRO - 17 July 2019
" Offers good prices and simple facilities to book and amend the reservation. "
" Staff at the pick up tried hard to sell me additional insurance (despite me telling me that I already had cover from third party), then pushed me to upgrade the car for more boot space (probably not strictly necessary). The car had multiple scratches but was in good driving conditions. Staff at the drop off was not the most friendly, but was efficient. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MILAN, IT - Reviewed by THOMAS - 16 July 2019
" The collection information wasn't clear so I ended up paying more than I would have done if I'd booked direct with Maggiore. "
" The team at the desk were very patient, polite and helpful despite being very busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JONATHAN - 15 July 2019
" Auto Europe is great, good customer service and free cancellations mean you really can get the very best rates! "
" On first impressions Sixt were excellent. They upgraded us for only 5 euro a day to have a car with GPS and additional driver. We were presented with a brand new Volkswagen Golf and were very happy. However the GPS didn't work and we didn't realise this until we got to our destination as we didn't need it right away. So phoned Sixt and were advised to come back to the airport where they would replace the car for one with a working GPS. So we drove back to the airport (about 1hr 30mins) and were presented with a very different situation. The counter personnel wasn't interested, and just said we could take a standalone GPS as there was no other car available. However we upgraded the car to have this integrated and drove 1hr 30mins out of our way whilst on holiday to resolve this as we planned to do a lot of driving requiring GPS. He eventually waived the upgrade fee which was satisfactory but meant that the second driver wasn't included on the car. However we found out that the second driver was never put onto the contract as she was 24 and that would mean a young driver surcharge would apply. We were specifically advised in the first instance that the young driver surcharge did not apply and she would be added on with the upgrade fee. Had we not gone back she would have driven hundreds if not thousands of miles uninsured! Extremely disappointed with the advice received. We in the end, after a long discussion left with a car with no GPS and no additional driver but didn't pay the extra fee so not all lost asides from a big waste of time. The car was great, and the drop off was easy and quick - however I am still yet to receive my final invoice from Sixt. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAOLO - 15 July 2019
" Nil "
" No one inspected the vehicle prior to departure. We took a video of the condition of the car and any previous damage. The person inspecting the car on drop off inspected everything and did not seem to have any evidence of previous damage. Thankfully we were able to provide this. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SUSAN - 15 July 2019
" The pick-up was very poor. After a long and tiring flight, the last thing anybody wants is to stand around for up to 2 hours waiting for a member of counter staff to become free to attend to you. The ticket system worked well, but not enough staff to service the queues. I will NEVER use Budget again, despite: the value being good; the counter staff being good; the condition of the vehicle being good; the drop-off being good. NOBODY WANTS TO HANG AROUND WAITING TO PICK UP A CAR FOR LONG, LONG, LONG, TIRING PERIODS OF TIME AFTER A FLIGHT. AWFUL CUSTOMER SERVICE!!! "
" The pick-up was very poor. After a long and tiring flight, the last thing anybody wants is to stand around for up to 2 hours waiting for a member of counter staff to become free to attend to you. The ticket system worked well, but not enough staff to service the queues. I will NEVER use Budget again, despite: the value being good; the counter staff being good; the condition of the vehicle being good; the drop-off being good. NOBODY WANTS TO HANG AROUND WAITING TO PICK UP A CAR FOR LONG, LONG, LONG, TIRING PERIODS OF TIME AFTER A FLIGHT. AWFUL CUSTOMER SERVICE!!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 14 July 2019
" Reasonable price but check the car carefully for pre existing damage. "
" Reasonable had to go back and fore pointing out extra damage on the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ORLANDO - 13 July 2019
" Upgrade easy and half price please share With sicily by car ! "
" They went the. Stone to stay open until 1am "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SPENCER - 12 July 2019
" All good except the car, needed some ad blue so the warning light was on. It was also not very clean inside or out. Additionally the queue took a long time when we were collecting the vehicle....surely this process can be made faster ?? "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDRA - 09 July 2019
" Very good. "
" I had a brand new car, which was great. Everything went very smoothly, with no queues or waiting times. The full cover insurance, if taken out directly with Sicily by Car, is not nearly as expensive as with other firms. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NEVILLE - 09 July 2019
" Collection was a nightmare, 2 hour wait to collect the car, drop off was perfect in and out in 5 minutes. I believe they have a priority collection point, if not too expensive I would use that next time. "
" We had to wait over 2 hours to collect our car from Milan Malpensa Airport, basically any prebooked vehicles were not given priority over people just turning up at the desk!! "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DAVID - 05 July 2019
" I had a flat tyre so was running on the emergency tyre. We called the helpline and the agent looked for the nearest Auto Europe outlet which was Locarno in Switzerland. She told us that if we could get there by closing time, they would help us. We could not get through to Locarno on the telephone to forewarn them that we we coming, so I asked the Auto europe agent to call them ,but she could not get through either. When we got to Locarno, the agent told us they could not replace an Italian car without Head Office authorisation and that Head Office was closed. We went back to our accommodation at slow speed. In order to get a replacement car I had to get up at 6am the next morning and drive again slowly to Malpensa where the car was replaced efficiently. The agent who replaced the car and the one who received the car at Malpensa at the end of the hire were both very helpful and understanding. "
" When we got to Malpensa, we did not find the desk within the terminal, so went to the internal car park (which we now understand to be the drop off area). The Autoeurope Agent there sent us to the external car park where we found a van with more AutoEurope agents. The agent there said it wasn't him, but we should phone the number on our sheet, which we couldn't get through on. We went back to the terminal where we eventually found the AutoEurope desk where we should have been in the first place. I recommend your instructions say. "To pick up your car go to the AutoEurope Desk within the terminal X building on level Y. Do not go to the car park first." "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ENRICO - 02 July 2019
" Auto Europe fantastic, but Hertz need to improve counter service . "
" Had a long wait to get the car over 1 and half hours Which gets very frustrating. only one girl serving at counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 29 June 2019
" autoeurope is a good broker "
" there was a large que waiting. it should also be clear that the one que accesses all the counter and not to have separate ques as this causes strong disputes which is not helpful and should be avoided. customers dont go there to fight "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MATHEW - 27 June 2019
" As per the above.! "
" I was incredibly unhappy with the service. They said that any of the additional insurance and things I paid for were invalid and then made us pay a further sum of money which is yet to be refunded and no response. I would therefore never use you or the company or recommend either of you. I feel like it was a total con. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JULIAN - 26 June 2019
" Your customer service was helpful but unable to book another car at the terminal. "
" The declined the booking claiming the licence was not valid, the same licence was accepted by several of the other car hire companies in the airport and has been accepted at many car hire companies in the last 12 months "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SANDRA - 24 June 2019
" Whilst we were very happy with Auto Europe on making the decision to go with yourselves and for the support whilst away, I will await the refund before finalising the survey "
" We arrived at the Maggiore Desk 2 minutes before the 2 hour deadline and were told the car we had already paid £127.45 for was no longer available. They were very unhelpful and told us they could do nothing. If we wanted another car, we had to upgrade and pay an extra daily rate. I was very annoyed at their lack of help and we called Auto Europe. We spoke with a very helpful gentleman who confirmed that Auto Europe would pay the difference and I should fill out this form - he told me the call was recorded for confirmation of the decision made. We were then pushed aside for a good 45 minutes whilst other customers were helped. We now have the bill which is attached and question the following: Where does it show on the bill that the £127.45 paid for the car before leaving the UK was made? What is the Super Serenity Pack What is SUPP. PER ADEGUAMENTO CAR GROUP TM/TM Upsell "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TIMOTHY - 20 June 2019
" Everything was good except a very long wait to collect the car "
" Shorter queue to collect the car. You could also request driver details before collection to avoid the long wait. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAXIM - 18 June 2019
" I've been a loyal Auto Europe customer for many years, renting cars a few times every year. When I contacted Auto Europe and asked to help me to deal with the car hire company (since they were not willing to communicate with me), Auto Europe took the position of the car hire company and said the according to their terms and conditions (which were not shown to me at the time of hire), they were right to charge me. Every reasonable person would agree that the whole situation could have been avoided if the car hire company agent (who knew very well that we were going to a place where snow was expected), or Auto Europe, told us that we needed to add anti-freeze before driving to a place with snow. But this important detail was very well hidden from us, which cost us €1,112, and now a legal language is being used to avoid taking any responsibility instead of acknowledging that this was all a mistake of the car hire agent. I didn't expect Auto Europe to refund me any of the charges, but I did expect a company that "endeavours to provide all customers with exceptional customer service at every stage" to push on the car hire company when they simply abuse the customer. Well, if your abusive partners are more important to you than your customers, then I won't be using Auto Europe for car hire in the future. "
" I booked a car with the "winterisation option" in order to drive from Milan Malpensa airport to Cervinia for 4 days. We took the car, drove for 2 hours to Cervinia and parked it. The next time we tried to start the car, it didn't start. After calling Sicily by Car, a tow truck came and towed the car away. Not only we had to pay €350 for a taxi, but then Sicily by Car also charged my credit card €480 for the breakdown and towing service, when it wasn't our fault. Then the charged another €172 without providing any explanation. According to Sicily by Car, the car broke down because the diesel has frozen. They claim that according to their terms and conditions, they provide cars without anti-freeze. However, the Sicily by Car agent at the airport didn't say anything about this car not including anti-freeze, or about the need to add anti-freeze in cold weather, even though he knew that we were going to a place with cold weather and snow. It wasn't even extremely cold (around -5 degrees). To clarify - the diesel that has frozen was the one that supplied by Sicily by Car. We didn't even have a chance to fill it up (or add anti-freeze) as we only drove for 2 hours. This 2-hour drive cost us €1,112. To summarize, we booked a car that was suitable for winter. The car was provided to us with diesel not suitable to drive in winter to a location 2-hours drive away from the airport. We haven't been told about this by Sicily by Car, even though they knew where we were going. And now I'm paying for this. I tried to contact Sicily by Car, but their customer service team doesn't speak to customers over the phone. I sent a number of emails, but they just ignored them and didn't reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ROBERT - 18 June 2019
" Super smooth as usual. Autoeurope is the best as usual. Use them to book cars all over the world. "
" Great service and great car. Always check the car before driving away and take out excess insurance with autoeurope to be safe! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 18 June 2019
" All worked very well "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAHAM - 17 June 2019
" Use A/E many times and will continue to use "
" Two comments. 1. No water in the car - but easy to fix 2. Return car - man really rude and unhelpful. Why? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ALAN - 16 June 2019
" As above "
" Extremely upset to be told when we collected the car that we had to pay an additional 248 euros collision damage waiver on top of the rental price we had already paid - this was not made clear in the rental quote. Will not be using you again "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 12 June 2019
" All good will tent again "
" Efficient helpful staff good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VINCENT - 09 June 2019
" Car very damaged on pick up damage all over and disappointing. "
" Firefly cheap but very damaged cars "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by LESLIE - 06 June 2019
" Very nice car "
" Very efficient friendly service at Milan. Return area at Bologna very tight and not spaces to leave car unless someone going out with one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BRENDA - 03 June 2019
" Always simple to book, collect and drop off. "
" I've rented many cars through this company. They are easy to deal with. This time the fiat panda was VERY badly damaged but road worthy. Will continue to use them in the future. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by FRANCO - 03 June 2019
" we were at least 1hr waiting to get the car with only 3 people in front of us !!! "
" we were at least 1 hr waiting to get the car with only 3 people in front of us and having booked on line.!!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADNAN - 03 June 2019
" Great service, excellent car choices. "
" Vert pleased with the professional quality of services in Milan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRIS - 03 June 2019
" the booking process is very good and very clear. "
" The price paid was very good, the queue at the rental desk when collecting the car was very slow, other rental companies are much faster "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ANKIT - 02 June 2019
" The car was very good and smooth in terms of our experience. Condition of the car was good. Was expecting a better boot space. "
" The car was good although a few of the parameters on the dashboard was not working - the engine oil change indicator was on for the entire time of the trip where as I was told by the company that there is no problem the indicator is faulty. The Sicily by car staff was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAVID - 01 June 2019
" I love auto Europe. Best prices all round, best customer service. Thanks guys keep up the good work. I have already recommended your services to friends "
" Honest company who values their clients. Excellent cars, pick up and drop offs with no hidden fees or surprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DERRADJI SOUFIANE - 27 May 2019
" Very good quality car and service. Thank you very much "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEX - 25 May 2019
" Easy process with good price. The ability to alter/ cancel the booking is fantastic. "
" Excellent service and speedy pick up as I'd completed pre-registration. Vehicle was old but was at least 2 grades higher than booked. Drop-off was quick but the only downside is no printed receipt, only scrawls on the original paperwork. Did go to the firefly desk but they assured me it was allOK and I'd get a receipt by email. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by IVANA - 22 May 2019
" Very good overall "
" Long wait to pick up the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 21 May 2019
" New car and very clean on pick up "
" Speedy and efficient collection and hand back of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEITH - 20 May 2019
" my rental was with a new company by the name of Interrent, I was not at all satisfied by how Goldcars handled this booking on behalf of this company. "
" no reference to the car rental company being at terminal 1 when I landed at terminal 2, signage and instructions on the voucher were inadequate. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by MARCO - 09 May 2019
" I have already booked several other cars for future trips with inter rent based on this experience "
" Excellent overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 01 May 2019
" Overall it was fine just felt a bit cheated "
" Car was received with a tank which was not full. I spoke to customer service at the time and took a photo of the fuel gauge. On return they told me that there was nothing that could be done for me and I would need to write to customer services. I decided that this was too much bother for circa 15 euros of fuel and if they could not pass on my concerns I would have to flag it in the review. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAVID - 29 April 2019
" On line booking was straight forward. "
" The car (Ford Fiesta) had many more scratches and minor dents than the documentation showed. The car was unclean inside, the parcel shelf was broken. SicilybyCar were OK, when these issues were pointed out on collection. As usual car collection and drop off at Milan Malpensa was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MILAN, IT - Reviewed by BERTRAM - 27 April 2019
" Auto Europe should make customers aware off hidden charges and taxes. "
" I was charged for various taxes, ie airport tax, plus vat. I was not told of any of this by Auto Europe or Budget. I paid €15.75 euros a day for extra cover, when i got my bill Budget had put vat on top of this, i was not told of this. The pick up staff were very polite, the drop off staff were very abrupt and infriendly! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
MILAN, IT - Reviewed by SIMON - 25 April 2019
" Why do I give all my details to autoeurope on line then have to give them all again when the car is picked up. You would think this could be done now with a click of a button. "
" Could not understand the pick up process. I had to give all the details I had given on line , then the staff member rushed out the office to check on something. Came back eventually. Told me to wait 5mins. After half an hour another member of staff asked me to go through the whole process again. No apology or explanation was given. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NIV - 24 April 2019
" I paid for accident insurance and they said there would be no excess in case of accident. When I returned the vehicle they found a tiny scratch in the rear of the vehicle. I didn't have an accident and the scratch is small enough so I didn't notice it and not convinced it was caused by me. Even though I bought insurance, I was still charged a 75 euro "administrative fee". I feel cheated and this feels like a loop-hole in the accident insurance. I really hope I remember to never use your service and would never recommend it to anyone. "
" I paid for accident insurance and they said there would be no excess in case of accident. When I returned the vehicle they found a tiny scratch in the rear of the vehicle. I didn't have an accident and the scratch is small enough so I didn't notice it and not convinced it was caused by me. Even though I bought insurance, I was still charged a 75 euro "administrative fee". I feel cheated and this feels like a loop-hole in the accident insurance. I really hope I remember to never use your service and would never recommend it to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 19 April 2019
" The huge penalty for crossing to Switzerland felt like we had been miss sold by Auto-europe. It didn't help to have it pointed out that this was stated in very small print on the voucher, which I like most only printed it out just before leaving. "
" Chaos a pick up as cars not ready so long waits. Unexpected huge penalty (50% of hire charge) to take car to Switzerland. Car had much damage that was not on documents requiring me to have altered. Crazy mess of roadworks without temporary signs around hire car park. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
MILAN, IT - Reviewed by CARLO - 18 April 2019
" Good. "
" Car return is very difficult to find and navigate, and with very poor signage and very easy to get lost in Malpensa T1 roads and car parks. However, staff did explain at counter but was only quickly scribbled instructions on rental paper wallet (but easily forgotten after a rental period). I strongly suggest they have a simple clear printed instruction leaflet for exactly how to return the car at Malpensa Terminal 1. The car itself was good, but the paperwork said it had zero defects - not true, there were a number of typical minor bodywork and wheels issues, which is fine but they should really be recorded on the paperwork in case of any dispute at return. I pointed them out and they were recorded at collection. Otherwise it was good experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ROBERT - 16 April 2019
" Be warned - you are likely to face a long wait at pick up. The problem at Milan Malpensa is clearly known as you have to now get a ticket to join the queue, I was ticket number 32 and it was on 11 when I got there..... The next problem was I had booked a car that AutoEurope said had chains. On collection I was offered to upgrade to a 4x4 (the Ford Kuga I'd been designated was 2wd). I said I just wanted the car I'd booked with snow chains. They then tried to sell me a Peugeot 3008 that had winter tyres. I said I just wanted the Kuga with snow chains. They then said I can't have chains but all of sudden I was then told the tyres on the Kuga were winter tyres. Italian law requires you to carry chains or have winter tyres fitted when travelling in the mountain. It turns out the tyres fitted were Michelin Latitude Tour HP tyres.... these are summer tyres. The end result I effectively committed a driving offence in Italy. "
" Be warned - you are likely to face a long wait at pick up. The problem at Milan Malpensa is clearly known as you have to now get a ticket to join the queue, I was ticket number 32 and it was on 11 when I got there..... The next problem was I had booked a car that AutoEurope said had chains. On collection I was offered to upgrade to a 4x4 (the Ford Kuga I'd been designated was 2wd). I said I just wanted the car I'd booked with snow chains. They then tried to sell me a Peugeot 3008 that had winter tyres. I said I just wanted the Kuga with snow chains. They then said I can't have chains but all of sudden I was then told the tyres on the Kuga were winter tyres. Italian law requires you to carry chains or have winter tyres fitted when travelling in the mountain. It turns out the tyres fitted were Michelin Latitude Tour HP tyres.... these are summer tyres. The end result I effectively committed a driving offence in Italy. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by REMO - 14 April 2019
" auto europe is very good "
" there should always be 2 people on duty at a desk. When I arrived there was a que with only 1 person serving, The man was good but he was overwhelmed. That is unfair for all and I waited over 30 mins to be seen. Not good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GARRY - 14 April 2019
" Excellent price very pleased "
" Quick and easy. All the staff were friendly and efficient. Great price too!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SATISH - 11 April 2019
" I got a cat that did not even have bluetooth connectivity. Horrible, fraudulent and shady company. Terrible service from both AutoEurope & Sicily by car. AutoEurope will basically straight up lie to you & hide important details in small print. DO NOT BOOK! "
" 2 hour wait after long flight. Understaffed and just really unacceptable. People waiting everywhere, children crying. If this is what you want after a flight, then you should book with them. They are owned by AutoEurope who does the "comparison" and after asking for a pick up at Terminal 1 and drop off at Terminal 2, they basically defrauded me by putting the drop off location as Milan Terminal 2 & then in the small text saying "at Terminal 1". Hard to believe but true. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JAMES - 09 April 2019
" Reliable and reasonable "
" They were pretty efficient at both ends and the car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATIN - 06 April 2019
" Still haven't received my 100.00 euro deposit for petrol although returned the car with a full tank "
" Still haven't received my 100.00 euro deposit for petrol although returned the car with a full tank "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 03 April 2019
" Good "
" Not clear which terminal to collect the car from so went to T1 to be told Togo back to T2 where there is a new car rental depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LOUIS - 03 April 2019
" This really depends on the response I receive back from your Director. "
" After nearly 3 hours at the Interrent desk we never got the vehicle and had to hire elsewhere. I am writing a detailed letter to your Commercial Director. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by TOM - 29 March 2019
" Never again would I use this service "
" Hidden charges in the car hire are a disgrace. They people at drop off charged me €200 for a scratch that wasn't visible and didn't happen while I was driving the car. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SIMON - 22 March 2019
" A "
" A "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JIRI - 19 March 2019
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 15 March 2019
" Will not be using again "
" Rude manager "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTOPHER - 10 March 2019
" Good rental "
" Good as usual. Poor signs in the P3 garage, hard to find the exit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JUNE - 04 March 2019
" See above "
" Having used Avis for years we are very disappointed that you have altered your charging system to make it almost impossible to understand what you are paying for. It used to be that what you paid for the car before you left the UK was all you paid on collection. Now, for instance, even on a full to full deal, you charge for fuel saying you will give it back when the car is returned full. My daughter hired a car off you recently and even though she returned it full you came up with another reason for the fuel charge and refused to credit her card!!! We will not be using you again as long as these policies continue. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAVID - 28 February 2019
" You have this opportunity to make our experience with you more positive. I look forward to hearing from you "
" We arrived at the desk with hope of getting our car within 30 minutes. We finally left the desk after 2 hours 45 minutes. My son (10) and daughter (6) witnessed a number of increasingly angry men remonstrating with both the employees and other people about the slow process. Having arrived just as ticket 4 was called to the desk I was slightly discouraged at my number 27. Having calmly waiting for over two hours and watched other people pushing in due to having young children I was extremely surprised by the level of customer support. On arriving at the desk to sort my car I made a huge effort to smile and be positive towards the member of staff. I received nothIn in return (possibly understandably). I don't actually remember an apology about the wait my family had had. During the process of getting my car I was offered a slightly larger vehicle. Th benefits of the car were described: one of which were the winter tyres. I had however already paid for the winter package so was unsure why I was being upsold........I suggested to the employee that maybe it was suitable that I was upgraded for free due to the wait my wife and children had endured. He didn't agree and then just continued with his sell. I accepted the offer so I could then share my experience with you. Once I had the key, I then went to pick up my slightly larger car. I could not see in the car park any signs of the car we had initially booked and suspect that the car I ended up paying extra money for was probably the car I would have had anyway. In the car there was some thing crystal based growing in the boot that they had to clean. Finally we then had to go Back to pick up the booster seat that had not been included in my payment and therefore after all this I had to pay another 46 euros for a small old booster seat?! I am really hoping that Sicily by car was having a bad day. I gave your employee several opportunities to show some understanding of customer care. Either he had no empathy towards the customer or is under instructions to up sell at all costs. At the point after 1.5 hours where they chose to let a family push in I thought another family were going to explode. Having travelled to Spain last year, we ended up in a similar queue. We were treated as a family with young children, rushed forward, apologised to, upgraded for free and given free booster seats. The experience with a Sicily by car could not have been any further from this experience "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 27 February 2019
" excellent service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JONATHAN - 26 February 2019
" Auto Europe is good but the star rating for Sicily by Car was inaccurate. "
" Car was great, drop off great, but when we arrived at Milan Malpensa airport, there was an unbelievable queue at the Sicily by Car counter. I collected a ticket which showed i would be dealt with when the clock got to 67. It was on 26 at the time. 2 hours of waiting including 3 staff clocking off for the day when clearly there were many of us still waiting to be served. Hopeless. All the other car hire counters were fine, not overcrowded, more staff than customers. Clearly when cars are booked in advance and car hire firms know when their customers are arriving, there is no excuse for this incompetence. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RUSSELL - 25 February 2019
" Will book with you again "
" The service was very good. Staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDWARD - 25 February 2019
" Terrible. Was not provided with the car THAT I HAD PAID FOR because my Australian driving licence not accepted by Interrent. But an International driver's licence not available to me because I live in the UK, and previously lived in Malawi. I am not eligible for a UK driving licence until I have lived in the UK for 6 months. So I was placed in an impossible position, that cast a very black mark on our holiday. "
" Terrible. Was not provided with the car THAT I HAD PAID FOR because my Australian driving licence not accepted by Interrent. But an International driver's licence not available to me because I live in the UK, and previously lived in Malawi. I am not eligible for a UK driving licence until I have lived in the UK for 6 months. So I was placed in an impossible position, that cast a very black mark on our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ADRIAN - 23 February 2019
" Just low score due to vehicle provided being high mileage and crack on windscreen "
" No problem with staff handover or pickup. Vehicle had covered 79000 km and had lots of minor damage including crack on windscreen which potentially dangerous. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MILAN, IT - Reviewed by PETER - 22 February 2019
" Immaculate car and specification as promised. On return I was in a rush and the staff recognised this and rushed to help as quickly as they could even though they were very busy - really helpful and supportive. Thanks you! "
" Efficient, helpful and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICOLAE - 22 February 2019
" Good afternoon As I informed you by phone, the rental company , SICILY BY CAR-Milano Malpensa Airport, have refused to rent my reserved car! Therefore please return the amount paid by me on 15th of January, value of GBP60.43. Thank you. Kind regards, Nicolae "
" Good afternoon As I informed you by phone, the rental company , SICILY BY CAR-Milano Malpensa Airport, have refused to rent my reserved car! Therefore please return the amount paid by me on 15th of January, value of GBP60.43. Thank you. Kind regards, Nicolae "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GREIG - 21 February 2019
" All very straightforward.....excellent. "
" They attempted to sell me further insurance cover which I'd already paid to auto europe. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PHIL - 21 February 2019
" On the whole very happy "
" The sign in at the airport desk could have been faster! It took about 15 minutes to process my booking. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SEAMUS - 21 February 2019
" Terrible when I landed, better the next day. "
" Guys my easy jet flight was late and the car hire was closing @ 11:30 when I got there. They say my booking was cancelled and to come back the next day. I had to take a hotel at the airport overnight (€108). To be fair the guy on the desk did a great job sorting it out in the morning and was unhappy the employee the night before did such a poor job. I dont know if I am due any compensation but I am definitely unhappy. I also did not get the car I ordered and had to pay extra insurance. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DERYCK - 20 February 2019
" Thoroughly acceptable transaction "
" Thoroughly acceptable transaction "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MAURICE - 13 February 2019
" Great price & service "
" Poor customer service after rental. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THOMAS - 10 February 2019
" It would have been better not to use Auto Europe and find the best option available on arrival at the airport. "
" The car was too big and unsuitable, with a turning circle that was too wide for a multi-level car park in Monaco. We had booked a smaller car but it was unavailable. The tyres were unsuitable for snow, so we had to fit snow chains, which was difficult. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by STIG - 06 February 2019
" No further comment. "
" Diesel cars rented in Milan have no additive for cold weather use. If the tank is full at the start, there really is no opportunity to add additive until a significant distance has been driven. Once in the Alps all gas stations sell super-diesel which does not require additive. However, filling with this diesel grade will give you an insignificant additive proportion unless the tank is near empty. The snow chains provided had improper instructions for mounting. We needed them, and it took a long time to figure out. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MILAN, IT - Reviewed by STOYAN - 06 February 2019
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by YAAKOV - 02 February 2019
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JEAN-MARIE - 28 January 2019
" i have been using Auto Europe for years and i am very happy "
" A lot of frustration with Alamo Milan due to the fact they are requesting 2 Credit cards to be able to get a car. I have never experience such request before. Argument was you are renting a luxury car!!!! do we consider Audi A4 as a luxury car!!!! i had to battle 45 min to finally get my car after providing 1 credit car and 1 Visa Debit, "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TULLIO - 28 January 2019
" Happy "
" Happy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by FABIO - 27 January 2019
" Very bad experience and it cost me time and money "
" Good morning, I received a mex in which was written where I have to wait to be collected, but nobody came. I phoned to the number they gave me but was wrong. I took a taxi for Lonate Pozzolo, where it was written there were the offices, but nobody was there. I came back to tje airport, to terminal 1 to be able to have, at the end, the car "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RAYMOND - 25 January 2019
" Overall Scicily by Car are good value, staff are good and cars clean and reliable. But the collection arrangements are far too slow and will influence my choice of car hire company. "
" Pick up was terrible, it took over an hour to collect the car which is really unacceptable. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ALEJANDRO - 25 January 2019
" Na "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MILAN, IT - Reviewed by REMO - 20 January 2019
" comments as above. Luckily I took out insurance with Sicily by Car "
" the initial car rented broke down with a broken clutch. This required a tow-truck and me getting a taxi back to Linate to get a replacement car. On my dropping this back the service warning light appeared on the dashboard of the replacement car. Overall the service was good and Sicily by Car staff were good. A shame this happened. Both cars were new and I cannot fault anyone. I am just waiting now for my reimbursement of extra expenses paid out by me. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARY - 17 January 2019
" Super - fantastic!!!! "
" Perfetta!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARIA - 17 January 2019
" Very efficient "
" Well managed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by SERGIO - 16 January 2019
" All good Booked for a golf and was given a fiat tipo Nothing wrong with the car I would consider the golf a notch hire than the Tipo though Was offered a golf automatic but it would have cost me more at the desk "
" All good Booked for a golf and was given a fiat tipo Nothing wrong with the car I would consider the golf a notch hire than the Tipo though Was offered a golf automatic but it would have cost me more at the desk I made use of the car given anyway. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MONICA - 16 January 2019
" I like their site, because they offer a large range of cars. They kindly helped me solve the problem I had the first time I rented from Maggiore, calling many car rental companies and eventually finding me a car, from a different company, of the category I had booked. I warmly recommend it. Thanks "
" This is my second time I rented from Maggiore, through Autoeurope. The first time, when collecting the car, they said they didn't have the car I had booked (although they are contractually bound and should give you they car you book, or any car, at the agreed and prepaid price) and tried to make me upgrade, which means get a bigger car and pay more. I said No and then Autoeurope found me a car, from a different company, of the category I had booked. This time, in December, I was late to collect the car but I phoned them to inform them of my delay and they said there was no problem. When I arrived at the Linate airport, again they said they didn't have the car I had booked and tried to make me upgrade, which means get a bigger car and pay more. OK, this time I was late and I cannot say it was totally their fault, although I had called them and they told me it was OK. Anyway, I got the feeling that they were playing a game, that is, offer a cheap quote on Autoeurope's site and then force the customers to get a bigger car and pay more. I didn't want to play their game and get a bigger car so I waited about three hours and finally got my car. While I was there in their office, I heard that they were saying the same thing to other customers, that they didn't have the car the customers had booked and tried to make them upgrade (which they did), which means get a bigger car and pay more. I heard this clearly with two customers. This is very unfair to customers and to Autoeurope too. Finally, yesterday I was checking my credit card statement and found out that AVIS (that owns Maggiore) had charged me €438.06 (£395.21) which I didn't expect. I called their customer service (open only from Mon. to Fri., 9am to 1pm, by the way) and they said it was for the insurance I bought at the counter. I stated strongly that I had never requested such insurance and asked why did they add it? The employee said it was added "by mistake", apologized and said in 10 days (!) they will send me an email to rectify that. Had I not checked my credit card statement (which I always do but a lot of pepole don't) I would have paid all that extra money. I'm never going to rent from them again and I do not recommend it to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DANIEL - 15 January 2019
" Pleased with the booking but goldcar has many things to improve "
" No winter tyres but provided with chains without any directions how to put them on. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
MILAN, IT - Reviewed by STUART - 15 January 2019
" Auto Europe were called an emailed about our issues and still nothing - disgusting customer service and really just a rip off "
" Just awful. Took over 45 minutes to pick us up from the airport. Was given a hatchback rather than a premium SUV and still waiting on a refund. Simply Appalling "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JOHN - 14 January 2019
" I have used Auto Aeurope many times without problems. It is always the Italian Hire Car desks at Malpensa that can let you down "
" Despite the voucher stating rental for a Renault Clio the company charged me an extra Euro 8.50 to get one. I was offered a petrol Ypsilon and was told I had to pay extra for a diesel car of the model on the voucher! While the car was clean it was very scratched and marked which thankfully was on the documentation. Finally I am still waiting for my deposits to be released from my credit card 4 days after returnin* the car without new damage "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by HELEN - 11 January 2019
" As we have paid for goods that were not supplied and the standard of customer service was extremely poor please arrange for a full refund of money paid in relation to this voucher. "
" This was an appalling service. There was a slight flight delay and we would have managed to get to the car hire desk on time had it not been for the inaccurate details describing its location both on the hire voucher and a second email. Both gave unclear instructions as to its location. When we arrived at the car rental desk we were abruptly told that we could no longer have our car as we were late. When we asked if they could help us sort the problem and re- book the cars we were promptly told " no" and we should get the train. We were left late at night in Milan airport with 4 children. We contacted the auto-europe customer support centre who were completely unhelpful too. Luckily the people at the Avis desk were incredibly helpful and we couldn't recommend them highly enough. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DAVID - 09 January 2019
" Appalling. Worst ever car hire experience in my life. Due to flight delay they refused to give us a car. Please arrange refund of money paid as car was not supplied. Information supplied on voucher and in supplementary email was inaccurate leading to delay in finding car hire desk. Staff at desk unhelpful. Auto Europe staff on phone unhelpful. Unless this is dealt with satisfactorily I will not deal with auto-europe again and whatever happens I will never use Gold Car, Interrent or Rhodes that all seemed to be related. "
" Appalling. Worst ever car hire experience in my life. Due to flight delay they refused to give us a car. Please arrange refund of money paid as car was not supplied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PETERIS - 09 January 2019
" Worst car rental experience so far. Usually company when they run out of car that you order try to offer something better but no Sicilly Car. Keep this mind "
" I ARRIVED 40 MIN EARLIER AND WAS FORCED TO WAIT THIS TIME TO BE SERVED. I GOT DIFFERENT CAR THAN I ORDER - EXUSE WAS THAT IT IS SAME CATEGORY THAT I ORder . Finnaly car was dirty from outside - they say because car was outside :). When I sad that I am not happy - 3 person tryed clean-wiped out dirt from car. Finnaly I was frozen with my family and I give up to fight with them and accepted what they "offer" . ALL THIS TIME CAR THAT I ORDER WAS IN A CAR PARK ( PEUGEOUT 3008) ,BUT WAS TOLD THAT PARTICULAR CAR IS DIFFERENT CATEGORY:( "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by BENITA - 08 January 2019
" Auto Europe are a bunch of thieves and tried to charge us twice for the same car hire. They were absolutely useless and not helpful at all when we advised them that our plane was going to be late on arrival and the car hire company Sixt will not be open to give us a hire car. Auto Europe were going to cancel our voucher and make us pay full fare for another voucher but luckily Sixt helped us the next day. We have put on social media for everyone to not use AutoEurope ever again. Bunch of thieves they are, trying to rip us off. Customer service is absolutely lousy. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 08 January 2019
" Airport smallish and hence all compact and close. "
" Shortage of cars, ours had a fair amount of surface damage but it worked fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by SAMOUIL - 07 January 2019
" I was happy with the car and the service. No issues at all. "
" I would have expected that in the north of Italy winter tyres would be fitted as standard in December. Other than that I was completely satisfied with my rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STEVEN - 05 January 2019
" hassle free "
" convenient and easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIOVANNI - 04 January 2019
" I like Auto-Europe, but I could not call outside office hours, which end at a very early 1PM! "
" Although the check in counter staff was lovely, she charged me for extra insurance protection without my knowledge, even I specifically said I did not need it as I'm covered by my American Express Card Insurance. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SEAN - 03 January 2019
" First bad experience I have had with Auto Europe. Very very unhappy with firefly service and they cost me 70 euros by having no staff in the middle of the day on a Monday. This is a joke and i believe I should not have to pay this charge "
" The car was covered in dents and scratches and not little ones. We picked car up at night which made it even worse. When We tried to return car at 1.45pm on a Monday no one there . We were in the other terminal and had to ask the sixt team if we could drop the car there. They said yes but when we drove there they said we couldn't leave the car there and they were going to charge us 70 Euro,s. They didn't even check the car "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CHRISTIAN - 03 January 2019
" be aware of any changes to your circumstances once you are close to collecting your car as Auto Europe use their terms and conditions to the full and they -Auto Europe- are completely inflexible. "
" Alamo were very good but my experience using Auto Europe was very poor "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PIETER - 03 January 2019
" . "
" Friendly staff and great value "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by RICHARD - 02 January 2019
" Location of car hire vehicle in description was wrong "
" Car interior was very dirty at collection and we had to have it cleaned Description of hire location was very wrong. We gave malpensa terminal 2 as location and description gave in airport. Actually car was in terminal 1 and took 25 minutes to get to and get back from. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MILAN, IT - Reviewed by PANCRAZIO - 02 January 2019
" By far my favourite web site for car rental comparisons, I stopped using any other. "
" Enterprise is by far my favourite rental company and I always choose them when I can. Staff were friendly and happy to explain everything about the conditions of rental and vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALP - 01 January 2019
" It is Ok "
" The reliability of service people are really low. Particularly, when you have a problem with a car. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MILAN, IT - Reviewed by EDOARDO - 30 December 2018
" The phone number on the Autoeurope voucher is wrong. Interrent is now located inside the airport terminal and a shuttle is no longer needed. This was an inconvenience as we drove to pick up the vehicle and Interrent address on Google Maps was wrong. Information on Autoeurope and on Google needs updating. "
" The phone number on the Autoeurope voucher is wrong. Interrent is now located inside the airport terminal and a shuttle is no longer needed. This was an inconvenience as we drove to pick up the vehicle and Interrent address on Google Maps was wrong. Information on Autoeurope and on Google needs updating. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GEORGE - 30 December 2018
" Car was clean and a joy to drive. "
" Very efficient and pleasant staff. Would definitely use again and recommend to friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOUFIK - 26 December 2018
" Auto Europe offers great service with greater value and covers however the experience at the counter when collecting or dropping off is nothing but uncomfortable "
" Again misleading staff at counter pushing if not forcing customers to purchase Uneccesssry product such as engine cooler or diesel booster in case of a -15 temperature, plus insurances and sooooo "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by FIONA - 26 December 2018
" Everything was fine. "
" Given we were in North Italy in winter it would have been good for winter tyres to be included as standard on the rental. Adding them more than doubled the price. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 22 December 2018
" auto Europe also has a responsibility to check and verify details "
" when you give the car keys to the payee there should be no sticky tape holding the car keys and remote locking together !! That is not a good sign !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 21 December 2018
" Easy to book "
" No one to drop car off with. Long queue at desk so just left keys and contract on counter v "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MILAN, IT - Reviewed by STEFANO - 20 December 2018
" Easy booking, good choice of different rentals. "
" Everything worked perfectly, quick shuttle pickup, smooth car collection process. The vehicle was in perfect conditions, although the winter tyres didn't seem very efficient even with little snowy conditions. The CNG fuel (gas) was very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAVID - 15 December 2018
" Great experience overall, however the car I was given had a faulty fuel gauge: not ideal especially on a brand new car. "
" Great car rental company, very nice cars and customer service. Of the bests car rental companies that I have used (and I used many!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CHRISTOS ALEXANDROS - 13 December 2018
" Excellent "
" Excellent service at desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 08 December 2018
" thanks "
" thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FAE - 07 December 2018
" Very good value and good service "
" Very good value - easy to access at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 06 December 2018
" Good value but still not quite as good as it first seemed as zero excess did it apply to every aspect of car rental. "
" Always frustrating when the car hire company finds something else to sell at the airport - this time cover for wheels, glass and roof / undercarriage. Why can't they be straightforward with their pricing in the first place? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARCUS - 05 December 2018
" Very disappointing experience at Malpensa. The Budget counter was closed so I queued at AutoEuropA for c. 45 min. only to then be informed that I booked with AutoEuropE (note that even the logo inbetween Auto and Europe/a is the same!). As Budget still wasn't open, I asked staff at Europcar to guide me. They then informed me that Avis and Budget belong together. How was I supposed to know this? And why do you send an email stating to pick up the car at Budget, not Avis? So unless Budget (or AutoEuroe, or even Avis) can give me back the 45 min. I lost, I'm afraid I can't recommend, let alone use, your service again. "
" Very disappointing experience at Malpensa. The Budget counter was closed so I queued at AutoEuropA for c. 45 min. only to then be informed that I booked with AutoEuropE (note that even the logo inbetween Auto and Europe/a is the same!). As Budget still wasn't open, I asked staff at Europcar to guide me. They then informed me that Avis and Budget belong together. How was I supposed to know this? And why do you send an email stating to pick up the car at Budget, not Avis? So unless Budget (or AutoEuroe, or even Avis) can give me back the 45 min. I lost, I'm afraid I can't recommend, let alone use again, your service. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GEOFFREY - 04 December 2018
" Always look at Autoeurope first for excess protected car hire. "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GILBERTO - 30 November 2018
" Very satisfied "
" Satisfied ad usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SATISH - 29 November 2018
" I would literally rather stab myself in the eye repeatedly than use AutoEurope again. I have never in my life experienced such weapons-grade incompetence. Terrible service, awful condescending customer service & not even competitive on price. I rent a car every two weeks & you've just lost my business forever. BYE! "
" You cancelled my booking and left me stranded AutoEurope. Thank you! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by WILLIAM - 27 November 2018
" Good service and car was ready to go when I arrived "
" Good service and car was ready to go when I arrived "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 20 November 2018
" Hassle free. "
" Allocated car was of category as booked, but not a cross-over as advertised. Staff did offer a substitute with a surcharge which we accepted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by AIDAN - 19 November 2018
" Efficient "
" I purchased the extra insurance from Autoeurope, but was still asked if I wanted extra insurance at the desk. I always worry that I am going to be charged for minor dents and scratches - but worked out ok this time. But you need to make people aware that the extra insurance you offer still makes them liable for the large deposit at the counter and you will still have to pay if something happens. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARY - 15 November 2018
" Professional "
" Friendly helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GERALD - 15 November 2018
" As above. Charged additional road tax for 5 out of 6 rentals this year and still waiting for resolution of 5. "
" This experience was good but still charged for additional roadtax when autoeurope claim that its included in contract "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ELISABETTA - 14 November 2018
" As above. "
" Car return locatiob was not well signalled. Hard to find the way back from entering the airport area to the sicily by car garage. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARTIN - 14 November 2018
" Auto Europe always provide competitive pricing and the car supplier firefly was good "
" Firefly are always good using ex hertz vehicles. Only slight issue is that in last two occasions the car has still been in preparation delaying my departure "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 12 November 2018
" Great experience "
" So easy to deal with, from prompt service at counter, to drop off procedure and sign off. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IGAL - 11 November 2018
" I am not sure if the staff could process this rental "
" We waited over one and half hour to book in the car , this was very very bad . The car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DEANNA - 10 November 2018
" I will always check out Auto Europe for car rental in future. "
" Smooth and easy - thank you. One point - I did not recieve any final notification that there was nothing further owing on return of the vehicle in writing - only verbally when I dropped off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MIKE - 07 November 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SIMON - 06 November 2018
" As I said above absolutely disgusted with the lack of service and over £500 out of pocket. Don't worry I wil be telling everyone I know (and those I don't know too thanks to social media) not to use your services ever again. I'd be interested to hear your comments on this. "
" Easyjet flight was delayed. Despite knowing what flight we were on and the fact that it was delayed, when we arrived at the Interrent desk they didn't have a car for us. We then had to make our way back to the airport and find a car to hire immediately. It cost us 10 times what we had paid Auto-Europe. You have taken my money and not provided the service. Needless to say I will not be using AutoEurope or Interrent ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by KATIA - 04 November 2018
" Booking on line was easy and quick and price was great. "
" It would be useful if you could add in your information that the car hire offices in Malpensa Terminal 2 are now located in the rail station. On arrival despite being a busy Saturday morning there was only 1 person dealing with the customers and having 3 persons in front of me it took more than 20 minutes before I was given the car. The car I was given was badly scratched on the outside and very dirty inside, I spoke to the Budget representative at the car park that gave me another car, upgrading me to the next category. This car was also badly scratched and when I got inside was also very dirty but at that point having already lost a lot of time I decided to keep the car as it was. Looking at the number of cars in the car park they were not short of them so it was even more disappointing to be given such a dirty car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by LORENZO - 02 November 2018
" Gab "
" Brilliant car, quick pick up, courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTOPHER - 01 November 2018
" I was nervous about not going to a car rental company directly. However Auto Europe's process was so simple and the staff at Avis took my booking without any delay. "
" Everything was smooth when picking up the vehicle. I decided to purchase the extra...something (maybe the higher level of insurance?)...but I'm still not quite sure what it was. I paid an extra £98 but I'm unsure whether this was a deposit or not. When I asked whether it was refundable at the end, she did say yes, but I've dropped the car off with no extra charges and don't really know what the process is for getting this "deposit" back. Anyway, the car was fine. A few big scratches on it but didn't affect the car at all. It drove beautifully considering that we used it to go from Milan to Montepulciano and back again. Had everything that we needed and having CarPlay was a lifesaver - only had to fill up once despite travelling close to 1000km! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLO - 31 October 2018
" Cheaper prices and I can pay in pounds Only problem for this rental is that the deposit amount wasn't specifically stated, and I didn't expect to leave 800 € "
" Biggest problem with interrent is that the parking is not in the airport, but if you land in T2, most of the rental companies are in T1 anyway, so whatever, even if you have to ask for a shuttle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by CRAIG - 30 October 2018
" Thanks "
" Excellent service lovely car. No problems. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IVANO - 30 October 2018
" Car in good condition,no problems at all "
" Car was in good condition,no problems at all "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANNE - 28 October 2018
" Usually renting a car is a stressful process but everything went extremely smoothly and I would book with Sicily by Car again if this is the usual service they offer. "
" A very smooth process throughout. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARETH - 26 October 2018
" Absolutely excellent!!! "
" Best car rental experience I've ever had! Great price, great car, great service and no hidden fees. It was all so easy!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOSE - 25 October 2018
" Staff were helpful and the service was no fuss and very quick. Location for pick up was easily accessible. I am very pleased and would definitely use Autoeurope again. "
" It would have been useful to have the option of selecting the full insurance when making the online booking. Other than that, the experience was great and the car was comfortable and in great condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 25 October 2018
" Very helpful staff,efficient and friendly.Check out and in very easy.Petrol station within 100yrds.Deposit refunded next day. "
" Difficult to find car hire desk at first as it was under Locauto.Desk in garage was hidden half way up in a very dark place..not an office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by NEIL - 25 October 2018
" Very Satisfied customer "
" Very efficient pick up and drop off, very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JULIA - 22 October 2018
" Autoeuropa is a great site to compare car hire prices "
" They are based in terminal 2 and i arrived in to terminal 1 - a short coach transfer but it was slow and inconvenient especially on the return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WILLIAM - 19 October 2018
" The lady that checked us in at the Milan airport was extremely friendly and helpful. She seemed to really like her job. "
" Made our Italy trip an excellent trip. Touring the country side was amazing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DOMENICO - 18 October 2018
" Good booking procedure: fast and clear. Good price. Untill now good customer service, let's see if Autoeurope will refund the undue cost charged by the rental company for a overall feedback "
" Undue and unspecified cost addebited at dropoff. The car was quite new and good internal condition. External conditions: some scratch but it was clearly specified in the pickup form. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by STUART - 17 October 2018
" They will rip you off "
" The guy took advantage of the fact it was 11.30pm - said there's a full tank and stupidly we believed him. It wasn't. Don't trust this organisation "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MARTIN - 12 October 2018
" Easy as usual and competitive rates "
" Firefly is part of hertz so they are easy to deal with "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IVAN - 11 October 2018
" Awful. Booked T2, but car was at T1. Then Auto Europ(a!) said it's not through us, it's goldcar? Then gold car wouldn't take our card ...The UK number didn't exist. Eventually got through to U.K. and they said not there problem! ? Never been so angry! "
" Left me stranded at Milan Airport whilst trying to get to my Mothers wedding. Disaster. I hire around the world with work all the time. Nightmare. Horrible staff that didn't care. You almost screwed up our holiday and cost us a lot of money. Then we went across to Eurocar with the same question and they sorted us out immediately. Why couldn't you, idiots. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CHRISTOPHER - 11 October 2018
" A firm 7/10 "
" Overall not too bad but two things. It took ages to collect the car and we were ripped off for fuel. We collected the car with just over half a tank and returned the same. This was recorded as full by Maggiore who then charged us €50 to fill half a tank. A full tank cost me €60 at the station. It seems I can't trust them. Also i had to ask them to add damage to the rental sheet. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by LILIANO - 10 October 2018
" Very bad experience with Maggiore "
" My flight was delayed due to technical problems by just over an hour when I went to pick up my hire car from Maggiore they told me that it had been given to someone else and said they did not have any cars in that group left and gave me the option of a car in next group up and would have to pay extra for this. They also tried to charge me an extra amount saying it was a commision fee for Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ROBERT - 09 October 2018
" Very easy and efficient I just feel you should regulate how the companies advertise and standardize it so your costumers get comparison prices on the TRUE cost to hire "
" The car and service and convenience were excellent but I felt the 'Free extra driver' was misleading as it turned out to be 'Fee extra driver' when I got there so that was an extra 10 euros a day and then a £5635 EXCESS is outrageous.. Then you are pressured into paying another 20 euros a day to cover it on top very very misleading. I don't feel this was good value as other operators were slightly more upfront but not hidden cost in the small print on that basis I would not reccomend "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROMULUS - 08 October 2018
" nice car.nice people "
" nice car.nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALAN - 06 October 2018
" All very efficient. "
" Efficient, even if the young lady on the desk was a bit over-eager to sell extras, like upgrade to a bigger car (which I didn't need). Car had some minor existing damage. Checked and verbally given the OK on return. I await return of petrol deposit, having returned the vehicle with a full tank. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by MICHAEL - 06 October 2018
" Good choice of cars at good prices "
" very smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JENNIFER - 05 October 2018
" fine, used several times in the past. "
" too much pressure at counter to take extra insurance. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BALJIT - 04 October 2018
" Everything was quick and easy. Car was new and clean. Higly recomend "
" Everything was quick and easy. Car was new and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 04 October 2018
" We have used Auto europe many times without trouble but always pick up at the airport "
" When booked through your site I believed that this was airport pick up but this was a shuttle pickup. This meant we spent quite some time trying to find out where to pick up the shuttle. We were late (regardless of time spent looking for the shuttle) and our reservation was lost. This was totally unexpected as I have never had this problem before. Cancelling the reservation after only 15mins seems extremely unreasonable especially as we had already paid for the booking. Our car had already gone elsewhere and we were left with the choice of an expensive alternative at three times extra cost to us "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MILAN, IT - Reviewed by GARY - 03 October 2018
" No problems "
" No problems encountered you quite often hear horror stories with car hire. My experience was simple and trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ZEYU - 03 October 2018
" It's totally a shame that Sicily By Car is a highly rated company on Autoeurope websites. "
" I booked a car from Sicily By Car with zero excess and full protection (the car comes with zero excess but at the counter the guy told me that it does not include the protection of bottom, wind screen and wheels, so I upgraded to the full protection at the counter). However I had a traffic accident in the Dolomites area in Italy where my car was hit by a truck when going up the hill. When the accident happened, the other driver couldn't speak English, so I called Sicily By Car and the company asked me to fill in a form which is all written in Italian. I finished this with the truck driver. When I return this car, the counter told me that the form was not properly filled and asked to block ~1450 euro on my credit card, even my car was covered with the zero excess full protection insurance. If the zero excess full insurance cannot protect this accident which caused by the other driver, what's the point of buying this? I think they are trying to scam me and I'm really unsatisfied with the experience with Sicily By Car. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MILAN, IT - Reviewed by SHIRLEY - 03 October 2018
" As noted above. The Europcar branch staff and manager at Milan Malpensa airport were immensely helpful and ensured that I received a suitable vehicle, even though they had to get it in from another branch. "
" I was offered a free upgrade to a larger vehicle as what I had reserved was not available on the day. I declined this as I had some concerns over the area in which I would be driving and parking. The Europcar branch staff were immensely helpful and although there was a delay, they ensured that I received a car that met my requirements in terms of size and automatic transmission. This was certainly among the best treatment I have ever received from a car-hire operator. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICCARDO - 02 October 2018
" . "
" The car was really dirty outside. I had to stopped to clean the glasses because I was not able to see clearly outside. Usb adaptor was not working. Small front light were not working. I dropped off the car 30 minutes late due to road traffic, they charged me one day more which is half of what I paid. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MILAN, IT - Reviewed by KIERAN - 01 October 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 29 September 2018
" Easy to book and reasonable prices compared to others "
" Everything seemed ok. Survey is a little early as it's to early to see if they try charging us for petrol/damages etc. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by LESLIE JOHN - 28 September 2018
" Lack of accurate facts on booking. "
" Transfer from airport was awful involving a phone call (3) in total followed by a free for all in high temperature. After battling with other passengers we got on third shuttle, not pleasant for a wife with bone cancer! We landed at 9 30am and got car at around 12 30. Not impressed !!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by JAMES - 28 September 2018
" Car was not cleaned and contained a few dents from previous hires and did not contain a full tank of fuel. The dents and fuel were indicated on the hire confirmation but still not happy as trying to return a car with a less than a max fuel tank is difficult to do and you tend to overfill to avoid Budget filling at inflated prices. Overall the car was fine but the experience could have been better. "
" Car was not cleaned and contained a few dents from previous hires and did not contain a full tank of fuel. The dents and fuel were indicated on the hire confirmation but still not happy as trying to return a car with a less than a max fuel tank is difficult to do and you tend to overfill to avoid Budget filling at inflated prices. Overall the car was fine but the experience could have been better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MARK - 28 September 2018
" Very happy with budget. "
" Very happy with budget "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DONALD - 27 September 2018
" On arriving at T1 the member of staff there told us we could have been dealt with at T2!. After much time wasting we were told there was no car available of the class we had booked. She wanted to charge us extra since she was going to have to give us a bigger car - which was not an advantage for us. She took a very very long time to process this including wasting time calculating the cost if I brought it back empty which I had repeatedly told her I had no intention of doing. There was slight damage on the car but none of it was noted on the contract and more time was wasted getting it noted "
" At Malpensa Terminal 2 there is a large sign saying Maggiore desk and pointing to a building just outside T2. My booking form told me I needed to go to T1 but it seemed sensible to go to the T2 Maggiore office. However once there we were told to go to T1 but given wrong directions as to where to get the shuttle and given the impression that it was a Maggiore shuttle (which it was not). "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IAN - 26 September 2018
" Apart from the Insurance issue which I had to take the risk on (in Italy that is no small risk on some of the roads) the experience was ok - Sicily by Car were absolutely fine to deal with "
" The experience was absolutely fine apart from one thing - I booked and paid for a car with zero excess - I was told that this was not actually the case by the Sicily by Car hire desk and that this could be with Auto Europe. This is totally not what I had been led to believe when booking the car so if I had a claim it would have been a nightmare no doubt to sort - This should be made fully clear when booking as it is miss selling a fully insured product - If I had a claim I would have been at a loss up until it was settled by auto-europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER ALLAN - 26 September 2018
" As above "
" Pick up took way too long. Over an hour wait at Milan airport "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CONSTANTINO - 24 September 2018
" Very Happy "
" Great Company, no hassles, courteous throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 21 September 2018
" See answers to 3 above "
" At the airport it transpired that whilst i had protected the excess it would mean i would have to pay another 25 euros per day or face paying an excess of 2500 euros for ANY damage. Clearly i don't have a spare 2500 euros so I had no option but to pay the additional monies. We went to our car and it had gouges out of the back bumper with scuffed paint work, scuffed paintwork on the front spoiler and clearly had not been cleaned properly. But NO ONE came and checked the car, it took me to get someone to note the damage down. Then on return I find myself with an additional charge of c.250 Euros!! What for I hear you ask, well the excess charge was actually 25 euros PLUS tax. Also, the Sat Nav I requested on booking the reservation was actually an ADDITIONAL CHARGE. At NO POINT at either the point of booking or when picking the car up was it explained that this was an Additional cost. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ROBERT - 18 September 2018
" No pressure selling of additional insurance cover at the pickup, which was a pleasant surprise, probably down to the large queue of people waiting behind me "
" The car was in very poor cosmetic condition, this was not reflected on the hire contract which caused some concern, however the pre existing damage was not questioned on return of the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by JAMES - 18 September 2018
" Put us off car hire "
" The experience at the check in desk was awful. We had to wait 70 mins and then the car wasn't ready "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FARRUKH - 17 September 2018
" Autoeurope is a very good alternative to hire cars "
" The staff was generally helpful however the car was filthy from the outside. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by CHRIS - 15 September 2018
" See point 3 "
" All very good, only there was no petrol station close to Terminal 1 to fill up the car before drop off. There was no choice, so Hertz had to fill up the car with petrol. I have been charged £50 to fill it up, which I thought was a bit steep. There was at least a half a tank of petrol left and the tank was not full when we got the car to start off with. It doesn't even take 50 Euro's when empty. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ALEXANDRA - 15 September 2018
" Autoeurope gives a wide and competitive selection of cars for hire and the site is very easy to use. "
" Person dealing with drop off was very efficient but not nearly as friendly as other counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNETTE - 14 September 2018
" Very straightforward and good value for money "
" Professional efficient treatment. Fine to hire a slightly older car for a reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JIE YU - 12 September 2018
" Called thrice to seek assistance. There was a lady who picked up and she was less than helpful, keeping me constantly on hold and then dropping the call. Needs to be mindful that customers are incurring international call charges. The experience with auto Europe on a whole is less than satisfactory "
" Airport Pick Up was horrible. Called the number and there is no one picking up. Should have changed the pick up instructions to take the shuttle bus from departure gate 16 Picking up the car from the office is so so slow. We took 3 hours to finally get the car. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JULIAN - 12 September 2018
" Used them for years, no problems "
" We arrived to a long que at the collection desk and heard from another customer that the computers were down and they could not process the cars. The staff confirmed that they had been unable to report the failure as no phone! Some customers paid cash deposits to get their cars released. Ultimately the staff stated to manually process the cars and phoned the card co for authorizations The car itself was in poor condition I think we found one panel undamaged on hand over!!. With all this I was glad to get out with a car at all despite ordering a Quashqui and being given a Auris Hybrid estate that was barely capable of getting up the hills "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MILAN, IT - Reviewed by GRAHAM - 12 September 2018
" No issues "
" There was an issue when returning the vehicle: member of staff said door could not be locked with the key easily (not remote) and suggested it had been forced, which would have meant me having to pay for it. She then discovered later it had been previously noted. This should have been something I was made aware of before taking the car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - 12 September 2018
" I used Auto Europe on both my holidays this year and they are now my "go to" hire car vendor. "
" Very good service from Enterprise. They even gave me an upgrade and a full tank prepaid at half price as I was helping them with their next rental of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DAVID - 11 September 2018
" Car was a little "rough on the corners" but that's Italy ... Mechanically very sound and safe. "
" Great experience at Eurocar / Keddy desk with a choice of cars in class offered "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MATTHEW - 10 September 2018
" Found me a great deal on car hire "
" All very efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANTONIO - 10 September 2018
" great new car and friendly stuff need improve pick up from airport "
" great car friendly stuff need improve pick up from airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FRANCIS - 10 September 2018
" Unacceptable experience and complete scam by Brent and no answer from AutoEurope. "
" Waited 2 hours at the airport with 1 van circling back and forth to the car depot each time the driver arrived the van was either already full or refused to take us and took others that were waiting. I called AutoEurope but was unable to get through and called the desk of B rent many times but told to just keep waiting. Truly the most appalling "service" or just a scam I've ever had the displeasure of receiving. There was other families also waiting who also had to them try and find car hire elsewhere at the airport. After searching reviews this has happened to numerous previous customers too. I can't even get through to autoeurope to get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by STEPHEN - 09 September 2018
" Expediency of pick up time and location could be improved. "
" Adequate. 50 minute Wait for shuttle bus on arrival Automated telephone shuttle bus ordering system failed to send confirmation SMS leaving me unsure whether my call was successful and without pick up location info. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SIMON - 09 September 2018
" I await an answer to my complaint "
" The vehicle we contracted to hire. Was not delivered to us and we were told we had to hire a new vehicle. This cost us the same again. We wait a refund and compensation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JOHN - 07 September 2018
" When I paid for the hire on line I opted for what I thought was a full insurance cover package but when I arrived at Europcar I was told that it had a very high excess and I would be advised to take additional cover. you should identify this at the time of purchase. "
" I was overcharged for damage insurance. It should have been 68 Euro but they took £78.80 from my credit card. I have received no explanation for the difference. When we collected the car nobody reviewed the vehicle condition with me but when we returned the vehicle the vehicle checker identified a very small chip on the windscreen which he insisted was not there when we collected it. So not having had a chance to review the vehicle condition on collection it left me feeling that this was a way to extract further money from me. not a great way to end a rental experience. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 07 September 2018
" Auto Europe service great. The high mileage and many scrapes on the Goldcar vehicle was not good. "
" The car had twice the amount of damaged areas compared to that marked by the company. I had to return to the desk to get a member of staff to return with me to the car and mark the extra damage. The car should not have been offered to a customer in the state I I received it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by PAUL - 05 September 2018
" Id like to say Staff where very friendly throughout our experience, however, there were no instructions of where to meet the pick up transport from the terminal so we had to make a few calls to find out where to be picked up. The voucher says see below for details but there are no details to follow. I presumed we would see someone with a sign etc but nothing. I was traveling with three children and my mother in law which made walking around difficult and confusing. It added stress to the journey unfortunately. As I have said the staff when we found them were all excellent but it could have been a much nicer experience if we could have known where to go coming off the plane. "
" Id like to say Staff where very friendly throughout our experience, however, there were no instructions of where to meet the pick up transport from the terminal so we had to make a few calls to find out where to be picked up. The voucher says see below for details but there are no details to follow. I presumed we would see someone with a sign etc but nothing. I was traveling with three children and my mother in law which made walking around difficult and confusing. It added stress to the journey unfortunately. As I have said the staff when we found them were all excellent but it could have been a much nicer experience if we could have known where to go coming off the plane. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GERALD - 05 September 2018
" Could easily have been the perfect experience had it not been for overcharging above what was agreed. Autoeurope perfect in handling of issue. "
" Reasonable experience this time, only marred by being charged more than agreed for extras. Car was excellent - better than expected. In fact if this was an isolated incident I would have overlooked it, but still trying to resolve previous issue. Auto Europe very good as usual. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAZIANO - 05 September 2018
" If you are part of Goldcar after my experience with them I would not use Auto Europe either. "
" I booked the car hire in the UK before getting to Milan. I was told it was all inclusive. When I got to your desk I had to pay an extra 80+ euro for insurance. The receptionist I dealt with told me I could either take it or leave it. The car was not full of fuel. When I returned it the guy who receipted my contract could barely be bothered to get out of his chair. All in all a very unpleasant experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARTIN - 05 September 2018
" Everything went as planned so excellent all around "
" Several bumps and scratches on the car when we collected it but all OK Happy with overall experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CHARLOTTE - 05 September 2018
" The voucher was really unclear as it stated that pick up was at Malpensa terminal 2 but it was at terminal 1 and when I called to complain, the person on the phone was really rude and wouldn't hear anything. Worst customer service ever. "
" Really long queue at arrival. Explanation not really clear at pick up. No one was available to check the car at pick up. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MICHAEL - 04 September 2018
" It will be great to have my deposit back please. "
" Counter staff was helpful.Car was great. Got back and got checked out by a staff at the car park, checked fuel okay and no dent on body. Assured me it was all clear. Back in the UK I later got an invoice in italian that I am not able to read and my deposit of £95.01 has not been returned almost two weeks after my hire. Phoned and emailed no response. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HELEN - 04 September 2018
" We would use you again "
" Everything was okay apart from the vehicle had several marks that were not noted at pickup. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PAUL - 03 September 2018
" I advised we were using T1, it was a massive inconvenience to have to go to T2 to collect and drop off the car with 8 bags and 2 young children, due to this we decided to return the car on the evening before we had planned and had to get a hotel near the airport. If it say 'In-Terminal' it should be in the terminal I say that I am using. "
" Car was dirty, and had several areas of damage, also interior had smell of cigarette smoke. Tank was 5/8 full and as I pulled off the car park that went straight to 1/2 full. Nobody available to check car when I returned it, I had to leave key and documents in a box. Also it was extremely inconvenient to have to go to T2 with multiple bags and children to collect the car when I landed at T1. The only thing I will say in their favour is that the counter staff were very pleasant and efficient (on collection) and the price was cheap. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MILAN, IT - Reviewed by EKATERINA - 03 September 2018
" Convenient and fast booking. I have been using AutoEurope for a few years to rent a car. "
" The only frustration was - it took about 2 hours to pick up the car in the airport , longer than to fly to Milan. However the car was very good in a good condition and very reasonable rental price. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLIVER - 02 September 2018
" No comment "
" No comment "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEITH - 31 August 2018
" I hope I never have to contact t your Company and hire a car again "
" The price doubled from what I paid to you, a further 168 euors for additional insurance , a further charge of 244.44 euros when I dropped the vehicle off, no idea what for the guy would not speak English, they are rip off merchants "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ANDRII - 31 August 2018
" All good "
" All was fast and smooth. Unfortunately my favourite fiat 500 wasn't available but I got an upgrade to higher class car for free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CULLUM - 30 August 2018
" Apart from the charge, generally a very good experience "
" I was disappointed to be charged £144 for a very minor scratch on the wing mirror "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STUART - 30 August 2018
" Auto Europe was fine and all worked as it should have done "
" Long wait, car was damged on every side, interior was dirty, tyre was deflated less than other three, wheel bearing droned all journey "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MILAN, IT - Reviewed by RICHARD - 30 August 2018
" Auto-Europe website was misleading. It implied that I could pick up car in T2, but only when I received confirmation, did it say that I had to make the inconvenient trip to T1 "
" All went well - easy drop-off albeit in a different terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHARLES - 29 August 2018
" Auto Europe was fine. Avis was the problem! "
" Collecting the car was painful. It took too long and I was dissatisfied with an attempt to fob me off with a car which I did not believe was in the category I had paid for. Also, on close inspection there was damage to the bumper which was not identified in the hire documents. Also, I could not get a satisfactory explanation on the additional charges when collecting the car, but by then, I had almost lost the will to live and accepted them!!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by HOWARD - 29 August 2018
" All good "
" Very efficient and friendly service. Car was ideal for our needs and was of a class as booked with Auto Europe. Had problems hiring cars at Malpensa on previous visits - absolutely no issues this time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADAM - 29 August 2018
" Easy, cheapest I could find for a reliable hire car service. Voucher was accepted without issue at the hire car collection. Had no need to claim on the additional damage reimbursement cover purchased. "
" Pickup was quick, generally good service. Exact vehicle we had booked wasn't available however so we were upgraded to the next level. On handover the vehicle paperwork said that it had no damage - however on inspection it had a dented bumper, curbed alloy, scratched and dented drivers door. We had to ensure this was noted down by Budget employees before departing - this feels slightly like a trap, and of course I didn't want to end up paying for damage done by a previous renter. Otherwise the car ran well, was clean inside and out. Return handover was easy, the price charged for the fuel was cheap and no issues were found with the car. Overall fine, just annoyed that the existing damage was left for me to find and declare. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by CHRISTOPHER - 29 August 2018
" When our flight was delayed Autoeurope was helpful in relaying this message to Thrifty. However, the time it took for Autoeurope to answer my call was far too long! "
" Vehicle needed attention as various warning lights were showing. Also at drop off no receipt is handed over automatically you need to go to the office to get this. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MILAN, IT - Reviewed by PAOLA - 28 August 2018
" Cancelled my booking as flight was delayed and office was shut and then charged me huge expense to rebook. I receive a very small amount back of my original booking with auto europe "
" Cancelled my booking as flight was delayed and office was shut and then charged me huge expense to rebook. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CHRISTOPHER - 27 August 2018
" No problems with Maggiore found them to be a very professional outfit. Autoeurope were great too, very easy to book the car , they just need to make sure all the addtional charges are correct for each car supplier as our additional driver daily rate was incorrect by 3 euros. Apart from that all in all a great experience, shame the Italian drivers are a nightmare! "
" Dealt with very quickly and professionally by counter staff who spoke very good English, which was great :). The car was great and returning it was simple. Our Only gripe would be that we were charged a slightly higher daily rate for the additional driver than was stipulated by auto Europe so they need to amend their website details. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JANE - 26 August 2018
" Once again I am not satisfied with Auto Europe and won't be using them again. It was not clear from the booking that there was a long transfer by bus, which you had to call for, to get to Interrent. I had to read the small print to find out what to do, after a very early morning flight with my two children. "
" Car was fine but it was not made clear that there was a long transfer to a place offsite to collect the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FAHAD - 25 August 2018
" Nice staff, speedy hire, good car but condition could've been slightly cleaner "
" Very nice counter staff. I was upgraded to automatic when I booked a manual. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by IRITH - 25 August 2018
" Very good. "
" Lovely staff, all went smoothly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DANIEL - 24 August 2018
" as above... "
" Car wasn't ready at pick-up time. Was told it would be 1o minutes...4o minutes later and only after putting some pressure on the person at the desk did we get a definitive answer. Damage on the car not on the report...luckily I noticed and we added it on, because obviously the person checking the car in noticed it. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANDREW - 24 August 2018
" Sixt were average "
" Unreasonably high local charge for additional driver, the actual cost must be relatively low, the car can only be driven by one person and so the risk is unchanged - money making scam. The car had a lot of minor damage, more than appeared to be recorded on the contract. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JACK - 23 August 2018
" I would still recommend Auto Europe as they are only doing their job and the experience we had was down to a combination of our errors and a clear mis match between the literature on the Auto Europe and Interrent website, with what we actually received. "
" We were late due to a combination of poor choice of pick up time and flight delays. When we finally booked a ride with Interrent to the rental place outside of the terminal they didn't show up or respond to say they were not coming. All the literature I read mentioned a percentage of the booking fee when asking for a refund on cancellations due to lateness. In the end there was 0 refund and this obviously impacted our trip as we had to hire another car last minute. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by FINOLA - 22 August 2018
" Very disappointed. "
" I booked a car with you and was allocated to Maggiore. I thought that I had indicated my arrival time was 1.00pm, not 11.00am. I had booked and paid for a category G vehicle. When I arrived at 1.15pm, I was told that there was no vehicle of that category available and that the only car left was a category B, a Fiat Punto. The Maggiore representative (Emanuella) was polite, but said she was unable to do anything. She telephoned |Auto Europe and was told the only option was to cancel the original booking and re-book with another agent who may/may not have a car available. The Auto Europe representative was very unhelpful and unsympathetic towards my situation. She spoke to a supervisor who confirmed and made no attempt to help me. The experience was laborious and unpleasant. I was left with no choice but to take the smaller car. After locating the car I realised I would need GPS so went back to ask for one. Emanuella was helpful and when I asked about the cost, she said there would be no charge sue to my having to take the smaller car. On returning the car to Milan Linate I was told that I had to pay for the GPS. The representative understood that I had been told there was no charge and helpfully suggested that I speak to the people in the office inside the airport. When I went to the office, there was no-one there. I am going to put all this in an email as well as complete this feedback form. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SEAN - 21 August 2018
" see above "
" We were 3 hours late and got trapped/forced into paying 280 extra euros for an upgrade, As we had already paid for the other vehicle. This is a money making scam for customers who are trapped through no fault of their own. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAN - 18 August 2018
" I am a frequent Auto Europe user. This was the worst, by far. "
" The car was in unacceptable condition: dirty, broken side mirror, multiple scratches and bumps, and especially a broken cap on the fuel tank. At pickup there was a big queue which moved very slowly. The attendants were nice enough but I don't like having to wait so much to pick up a car. Worst ever. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MILAN, IT - Reviewed by TIMOTHY - 16 August 2018
" Was not my best experience hiring a car and very different from the service and quality I got from renting a car from Budget in Norway the week before. "
" Had to wait over an hour to be served and then was given a compact car when I had booked an intermediate car. No help from Budget to try and solve this and was at the airport almost 2 hours. The car still had rubbish in it from the previous renter and the car hadn't been washed since the last rent. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ANDREW - 16 August 2018
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ROBERT - 16 August 2018
" Some costs were not included or even mentioned in the original costs, e.g an 8% fee to pick up a car at the train station. This could have been mentioned when I said I wanted to. The car was on the system fine, but using AVIS was a poor choice. "
" Pick up in Milan stool 3 hours as the office was very understaffed. The car was a beaten up fiat with 106000 miles on the clock. The value of the car would have been less than the original excess quoted. Drop off in Milan involved unclear charges included which were never explained or on the form, e.g. 8% for picking up a car at the train station, why wasn't this included in the original cost? "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 4
MILAN, IT - Reviewed by DANNY - 15 August 2018
" Overall quick and easy to use the website. "
" Had to wait 40 mins in the sun for the car to be ready. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by NIGEL - 14 August 2018
" Always a good price from AutoEurope. The whole booking and pick up experience was very efficient. "
" Very efficient. The fuel tank was not full on pick up. I only realised this when I filled the tank later. I estimate at least 5l short. A detailed map of how to get out and back to the Car Hire Return area would be helpful. Sat Navs do not always have this detail or are slow to pick up a signal. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GIUSEPPE - 13 August 2018
" I booked at VW Golf, and was being pammed off with a Fiat 500L and told it's the same catergory really?? Hence I complained, then all of a suddden the car I booked became available. One further point Europacar held 300 euros deposit even thou I had already paid for all relevant insurances. "
" I booked at VW Golf, and was being pammed off with a Fiat 500L and told it's the same catergory really?? Hence I complained, then all of a suddden the car I booked became available. One further point Europacar held 300 euros deposit even thou I had already paid for all relevant insurances. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUCY - 13 August 2018
" Unlikely Auto Europe would have done anything to correct problem. "
" Car booked for 130pm. After collecting bags on arrival, went to Maggiore counter around 1pm. Told car not available, must return at 130pm. Inconvenient. Returned at 130pm. 7 seater car had been given away to someone else so not available. Had tense moments wondering if the 5 of us and our luggage would have a car to travel to Lake Garda. Finally, after waiting and harrassing staff for 45 mins another car found via Avis. Very frustrating and poor service. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MILAN, IT - Reviewed by DAVID - 13 August 2018
" Poor service at both ends but the car was fine. "
" Ripped off with extra charges as the car in the class I had booked was automatic-offered an inferior choice or pay up! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MILAN, IT - Reviewed by LUCY - 12 August 2018
" Flight delayed. Tried calling Interrent as per instructions on the voucher - but noone answered. Not surprising when I actually got there - they are hugely understaffed. They said I had to pay an extra £70 (63% surcharge) or no car. AT 10pm, alone with 2 small kids, I was rather cornered. I will never use them again. In addition they have a car cleaning scam. You can buy a car cleaning voucher at pickup for 5Eur at pickup - else you are charged 35eur cleaning fee if its not spotless at return....This was not pointed out by AutorEurope prior to booking & I wasn't even offered the 5eur service when I took the car....Had I not discovered the scam online during my holiday, I'd have been done for a 2nd time...Whoever heard of having to clean a rental car? - Determined to avoid this scam, I spent the last night of my hols scrubbing the car rather than sitting on a terrazza with a prosecco & gelato...Thank you Interrent.... "
" Charged a 63% surcharge for alternative car because my flight was delayed (i.e. circumstances beyond my control). I had tried to call several times to alert Interrent to the delay, but no-one was picking up the phone. (Unsurprising as they were awfully understaffed) "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FAUSTO EDUARDO - 11 August 2018
" I would like to recommend to anyone. "
" As a company is garanty but the main problem is the distance to pick up and drop the vehicle. My bad experience was to return the car one day before the date because we had short time for the fly and I've been told to get my money back for the day so I hope is coming. Thanks "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 11 August 2018
" generally good "
" Pick up OK although not located with all the other rental coy's Drop off difficult to find, as issued location instructions not very clear, assumes detailed knowledge of airport roads "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STEVEN - 10 August 2018
" SEE ABOVE "
" THERE IS NO SUCH COMPANY !!!!! IT IS EUROPCAR, IF YOU TOLD YOUR CUSTOMERS THAT IT WOULD SAVE THEM A LOT OF TIME AND TROUBLE AT MILAN AIRPORT. HOWEVER EUROPCAR WERE FANTASTIC. JUST SAD ABOUT YOU OR WHOEVER MISLEADING ME INTO THIS FICTIOUS NAME OF KEDDY. WOULD I USE YOU AGAIN, AT THIS POINT NO. LETS WAIT AND SEE IF YOU EVEN BOTHER TO REPLY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SARA - 10 August 2018
" I have always used Auto Europe for car hire in Italy. It is low cost, good service and friendly staff. Thank you "
" Easy to collect the car and the staff was kind and friendly. Although there was a delay of 45 mins this time. Overall very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CLIVE - 08 August 2018
" Booked the car through a 'best hire car deal' that the internet offten send you to even if you try and book direct. I had booked well before my travel date and on arrival found that I could have got it cheaper just going straight to the desk on the airport. Not happy over all I paid more and got less....... "
" I order a BMW two weeks before the rental and when I pick the car up I was told that they never had one available and was 'upgraded' to a Jeep. On looking at the website the Jeep was a cheaper renal. Feeling rather hard done by. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ELLIOT - 06 August 2018
" I would suggest making the booking process clearer and actually providing customers with the full range of services and prices before they come to collect the vehicle. "
" I was initially disappointed that upon arrival I was told by the maggiore desk that I had to travel to another terminal to collect the car when I had made sure when booking that I could collect from the terminal that I flew into. I was also frustrated that I was asked if I wanted to pay an extra £60 to remove the excess for any damage. Although I understand this is optional and happens at all rental companies, I feel as though this should have been an option online when I booked the car. Given that it is only asked at the last minute is misleading as I thought I had opted for the best cover possible when booking. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by FILIPPO - 06 August 2018
" Great "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARIA - 05 August 2018
" Auto europe I don't have a problem with. I do think there should be more of a back up to combat these unscrupulous companies that may give yourselves a bad name. "
" The customer administrator was actually a high pressure salesman trying to sell insurance at 25 euros a day. We explained that we had already purchased extra insurance through auto europe this didn't stop him as he continued to bombard us with the importance of buying his insurance. We managed to fend him off and he eventually backed off, but then came the sting. As I don't own a credit card he couldn't accept a debit card or cash as a deposit. After reading the terms and conditions later I realised that is correct. At the time I couldn't understand the logic so he said that we could have the car provided that we purchased the extra insurance at 45 euros a day. At this point I asked him why we couldn't have the insurance at the initial price of 25 euros a day he blinded us with silly reasons and because we were desperate we had to pay him the money using a debit card. 380 euros insurance plus 221 pounds for a 8 day car hire insurance paid at source. No attempt at trying to resolve the problem as anyone would do in UK. No customer service instead just trying to find a way to rip off the customer. So sad because we won't be hiring a car in italy again. On our return this was again shoddy service with the staff treating customers with contempt I have never seen anything like it unbelievable! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ARNAUD - 05 August 2018
" Auto Europe as not reachable... "
" Our plane was delayed after the Magiorre desk close and when we turned up the day after to rent our car, the rental company said it was a no show and we had to pay an extra 100EURO to get our reservation. Complete ripp off, very desapointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JAY - 02 August 2018
" Ok. "
" At booking collection was in Terminal 2 but by collection date all pickups moved to Terminal 1... which involves use of shuttle bus... adding 30 mins waiting/on route in the heat with all our luggage. Would not do this again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MALACHY - 30 July 2018
" Booking very efficient and trouble free "
" Efficient but car whilst ok had seen plenty of use "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by HUGH - 27 July 2018
" Not good. If things go wrong, which they will sometimes, trust in the counterparty depends on swift correction. This is taking at least trhree weeks. Not good. "
" Maggiore office closed 15 mins early at 19.45. Sixt next dooe lso due to close at 20.00 on Dunday 15th July was able to rent a car and all went well from them. Maggiore no show and now a three week delay on refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by TIMOTHY - 27 July 2018
" Excellent experience once I realised that you needed to get the airport shuttle bus to terminal 1. I feel the voucher instructions could be slightly clearer on this, otherwise it was excellent. "
" Excellent experience once I realised that you needed to get the airport shuttle bus to terminal 1. I feel the voucher instructions could be slightly clearer on this, otherwise it was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NABEEL - 26 July 2018
" Renting through AutoEurope was straightforward but the Maggiore staff somehow seemed to complain about the different customers that arrived with a voucher and try to sell their own services directly. "
" The pick up was super slow, only 2 people in front of me in the queue and still took over an hour to process them. My processing was fast enough but got given attitude for declining the full coverage which was double the cost of the rental. The car was brand new and enjoyable to drive. The return was fast and good service for checking the car; however, the system showed extra payment required which needed to be processed by the people at the desk. And the agent didn't know why there was a charge and suggested she'd speak to her boss tomorrow who would just charge my card and I said no, they need to inform what I'd be paying for if anything... and it's been 4 days and I haven't heard anything from them. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 25 July 2018
" it took 2 hours to have the car prepared and continue our journey and according to the booking information it gave the impression that we could collect the car at terminal 2. This was not the case as we had to wait for a minibus to pick us up and drive to the car hire depot. Please see comments regrading car hire firm Interrent "
" customer service poor, not as helpful as they could have been. I dropped the car off on 16 July 2108 at approx 16.00 and I was informed that there would be an email sent to me to confirm that there was no damage to the car and that the £900.00 blocked on the credit card would be lifted and no further money would be taken. I was informed that the email would be sent sent within 5 working days and now 9 days later I have not received the email. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JACINTA - 23 July 2018
" I'm still waiting for your response. "
" I have emailed Auto Europe but I have not had a response. Despite my paying for extra insurance, when I turned up to get the car I was asked for another £380!! The car was not clean, lots of marks on it. Only fitted 1 large, 1 medium and 1 small case so we couldn't fit all our luggage. Getting to pick up the car was awful. You had to get a shuttle bus. It would have helped if they let you know before hand, exactly where to go etc. I heard other people say similar about their experience. The whole thing is a con!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MILAN, IT - Reviewed by DAVID - 22 July 2018
" Overall experience very positive. The only problem was not having a phone charger in the vehicle. If we had known we would have brought a different adapter. "
" Very efficient. Provided us with good information about services, location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SIMON NEIL - 21 July 2018
" Overall Autoeurope are really good. "
" A bit slow getting the car. Issue with the car and staff gave an upgrade because of this which was good. Had to be persistent to get the return paperwork signed. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SIMON - 21 July 2018
" Was very shocked by the waiver insurance when we arrived started at a deposit of 900 Euros, but if we paid 149 euros it would waiver that and damage etc, then there was another charge for just going across the border of Italy to Switzerland would cost another 60 Euros. The car had lots of damage all over it which made me nervous as felt I would be stitched up for that cost as there was only one small bit noted on the paper work to which we photo'd everything and took a video of the car. The car was dirty as well and we then drove up the road 10-15 miles, used the washers once and the low washer warning light came on in Italian so had to work out what the warning said to find out what needed doing. The tyres were around 10-15psi low and very spongy. Hate complaining but it really put a dampener on our holiday and added stress. The cost of it came to the same price as more well known companies who I have used before and never had these issues. Sadly I won't use you guys again I am afraid "
" Was very shocked by the waiver insurance when we arrived started at a deposit of 900 Euros, but if we paid 149 euros it would waiver that and damage etc, then there was another charge for just going across the border of Italy to Switzerland would cost another 60 Euros. The car had lots of damage all over it which made me nervous as felt I would be stitched up for that cost as there was only one small bit noted on the paper work to which we photo'd everything and took a video of the car. We weren't shown to the car or any real effort made to help us feel at ease. The car was dirty as well and we then drove up the road 10-15 miles, used the washers once and the low washer warning light came on in Italian so had to work out what the warning said to find out what needed doing. The tyres were around 10-15psi low and very spongy. Hate complaining but it really put a dampener on our holiday and added stress. The cost of it came to the same price as more well known companies who I have used before and never had these issues. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MILAN, IT - Reviewed by ALAN - 21 July 2018
" No clear indication that pick up was off-airport. Wasted 90 minutes queuing at a wrong counter that was entitled 'Auto Europe'. At drop off there was a dispute about some scuffing of a plasic hub-cap. Cost us 90 euros and much annoyance. "
" No clear indication that pick up was off-airport. Wasted 90 minutes queuing at a wrong counter that was entitled 'Auto Europe'. At drop off there was a dispute about some scuffing of a plasic hub-cap. Cost us 90 euros and much annoyance. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARTYNAS - 20 July 2018
" Never again "
" Hard to communicate, waited 1.5 hour in the airport for pick up, 10 calls and hard english skills. After that some additional insurance paying. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BEN - 19 July 2018
" PLEASE SEE ABOVE "
" On arrival at Milan Malpensa we discovered we were in a queue which took 3 hours to sort. Apparently there is a system whereby people who have booked direct with either Hertz or Thrifty (who were in the same shop space) get priority over those who have booked through a 3rd party - e.g. Auto Europe. Appalling! On receiving the vehicle, it wasn't the car that I had ordered, but instead a van where the seats didn't drop properly meaning that it was exceptionally difficult to fit our bike boxes and suitcases in. No other car was available needless to say. The vehicle hadn't been cleaned properly - there was dust and ash all over the dashboard and the car smelled badly of cigarettes. Fortunately the receiving staff on our return to Milan were helpful. I will NOT recommend Thrifty or Auto Europe to anyone, and will instead go direct to a car company in future to alleviate what was an excessive delay. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by MICHAEL - 19 July 2018
" Will never use this rental company again to be honest. "
" Flight arrived 2 hours late by which time the rental company had given away our car and then charged us €25 a day to upgrade because they had no cars left in our price class. No apology passed and the counter staff couldnt have been less interested in actually helping us sort the problem, instead just asked repeatedly for the fee to upgrade. Felt like a scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 18 July 2018
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JOHN - 17 July 2018
" We would happily recommend Auto-Europe to our friends. You fully fulfilled your commitments. Thank you. "
" Overall the experience of our car hire was positive. However the pick-up at Malpensa was chaotic and long-winded. It took more than an hour to get to the front of the queue and then there was confusion over what sort of car they could give us despite our clear choice. Signposting at Malpensa is also poor. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by KURT - 17 July 2018
" Not good "
" The workers were very unprofessional. They have tried to claim I damaged the vehicle. I proved I hadn't and now have received a email for a bill. I have insurance through your company but now unsure of the process. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PAOLO - 16 July 2018
" I received a nearly new car, a BMW , clean and perfect conditions, very easy to understand their contract without any "strange" conditions. I hope to use them again. "
" I used Maggiore in the past and it's ever the best one. Great customer service and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VALDAS - 15 July 2018
" Everything good. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MICHAEL - 11 July 2018
" All of it was smooth and efficient. Car was excellent. "
" Can trust this company, some companies try to take more money from you. Remember they hold a large deposit and some invent reasons to withhold the deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEVEN - 10 July 2018
" Please see above. "
" It took me about an hour to pick up the car when we arrived in Milan and now it appears I have been charged twice (once by Auto Europe and another charge by Maggiore) - this was never explained and completely unacceptable. I emailed Auto Europe yesterday and I am waiting for a response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DARIUSZ - 10 July 2018
" Shameful customer service from b rent. Different than ordered car, rude staff. All together never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by RUPERT - 06 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ZHEYU - 05 July 2018
" The insurance and collection time is really confusing and won't recommend anyone using it. "
" It was a terrible experience. 1) we waited almost 4 hours to collect the car when arrived at Milan airport. And what's the point to put down a collection time when booking? 2) I was told the insurance I bought didn't cover certain things and I was forced to bought another insurance at the counter, the costs were almost EUR 150. Overall, it was a bad experience for sure "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by STUART - 04 July 2018
" Fully recommend. I took out the zero excess insurance policy through AutoEurope as well, was cheaper than taking out my own. No issues with Sicily By Car either. This is at least the 4th time I have booked with them. If you're worried about the size of deposits needed at time of collection, check the deals on the upgraded insurance policies as this differs per car. I switched to a bog standard mini size car (fiesta) from a Fiat 500 and reduced my deposit from £1500 to £200. "
" Incredible value. The car was a bit scuffed but I'd rather that than a prestige one for 10 days of driving in and around the N Italian lakes. Saw mixed reviews before booking but the majority were down to peoples admin rather than Auto Europe or Sicily by Car. Had no issues at all. Great value and service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LEONARDO - 04 July 2018
" I've already contacted AutoEurope to ask for a refund (£209), but still waiting for a feedback. "
" On the night of 20/06/18, I've been to the Alamo/Enterprise office at the Malpenza Airport (Milan, Italy) to pick up the car I've booked and paid using the Autoeurope website. Reservation Voucher: UK4423194 Confirmation Number: 1836920953 (Alamo/Enterprise) Total Rental: £209.00 Surprisingly, I was informed by the clerk that my driving license couldn't be accepted because it wasn't issued by the same country as my passport.. I have a valid Brazilian driving license and Portuguese citizenship. I've used the Autoeurope services many times before, including Alamo/Enterprise in Italy (check the voucher UK4238832, from October/2017), and never had issues of any kind. I'm also a member of Enterprise Plus (B3VDZB7). However, none of this was taken in consideration. Unfortunately, the member of the staff who assisted me didn't make any effort to give me an alternate solution and acted extremely rude when I asked for his manager. He said his name was Marco, but he refused to give me his last name (security reasons, according to him). In order to avoid jeopardizing my entire holiday (which included several hotels previously booked in several different cities), I had to take a last-minute car rental at Maggiore (Malpenza Airport), where I've been promptly and kindly assisted. Obviously, all my documents were accepted (as they normally are) and I left the airport a few minutes later driving the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by LAURA - 03 July 2018
" NA "
" It would be good to know what limit will be held on the credit card rather than only advising the upper limit. I was told it would be 1500euro so in a panic tried to up my card limit, then when arriving advied it would only be 90. The stress was unecessary and avoidable. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by LILIA - 02 July 2018
" Good website, great rates "
" We rented from B-rent in Milan Malpensa in June 2018. After reading all negative reviews I hesitated a bit but the price gap with the good companies like europecar etc. was too large (was actually almost double the price) and we decided to take a risk. And I am so glad we did. 1. Transfer frim the airport. A lot of reviews were saying they waited for the minibus for more than half an hour. For us it was less than 5 minutes. Also many were saying they couldn't find it. We arrived, called the number on the voucher, they explained us where to go and said minibuses are every 15-20 minutes. 2. Queues at the counter and staff. Many are saying queues are too long, staff rude and unprofessional. Wasn't the case with us. We arrived around 7pm on Friday (busy time I suppose). When minibus came there were 2 staff members and only 4 families in minibus to take car (so no long queues), we were first. Process was not too long and efficient. Guy did try to sell us their insurance maybe a bit too aggressively but I was quite firm and he gave up :). Overall he was polite. Then the girl spent quite a lot of time with us explaining how everything in the car works as my mum isn't a frequent driver. 3. The car itself seemed to be better than what we have paid for (we booked compact and were given quite large hybrid car, so we saved on fuel too). It did have reasonable amount of scratches though which we all marked on the papers 4. Dropping off. Here I would agree with most of the reviews: process is quite slow. It took us about 20-30 minutes, so please do allow time for this. There was just one staff member who was doing her best but their procedure is to check the car, you cannot just leave the key. For me this is better as I want their signuture that everything is fine for my piece of mind. Their were no problems at drp off for me (apart from the wait), again staff was very polite, minivan also was going just after we finished drop off. Deposit was unblocked 2 weeks after drop off without reminder or any problems (with the Russian credit card for some reason we always have problems with deposit inblocking and have to call the company to soeed things up). Overall I can say that I am very happy and for the price I would forgive small inefficiencies. To be fair I had to wait with the big rental companies names some times as well. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 28 June 2018
" The experience was really good. Pick up and return were relatively quick and trouble free, paperwork was emailed immediately and deposit was released as soon as the final paperwork was signed. Also the car was quite new and top quality. I will happily hire with Auto Europe again. "
" Very efficient and trouble free. Staff were knowledgeable and did not try to up-sell options that I didn't want. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LOUISA - 27 June 2018
" Smooth booking, pick up and drop off. Good value "
" Easy to pick up. No hard sell for additional extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REBECCA - 26 June 2018
" Staff, and pickup experience absolutely dreadful at Hertz "
" Terrible experience with your partner Hertz. They still owe me EUR700 10 days after my booking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALASTAIR - 26 June 2018
" We're off to Italy again, I didn't bother searching for prices, I just booked the same car, with the same company again. That's a great measure of customer satisfaction. "
" no queues at the desk in the office; prompt, polite, efficient service with no attempts made to pressurise me into buying additional products. I was politely offered a satnav, an upgrade and a refuelling option but a polite no was sufficient to move through the booking out process. CDW procedure was explained. Damage noted and documented. 300Euro preauthorisation taken on my credit card. The car was spotless, fairly new and well equipped Booking in procedure was simple, efficient. Chap met us at the drop off, he examined the car, quick signature and we were done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DANIEL - 25 June 2018
" Always a good price saves shopping around. Cheaper options don't always include what you need when you read the small print. "
" Smooth transaction. Only confusing thing is extra insurance they try to sell you when believe you have bought full insurance and excess waiver up front via autoeurope. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JACK - 25 June 2018
" Overall auto europe were good "
" After being told my original booking had been cancelled due to being late and i had to pay an extra €40 i would not recomend thia company. I am a frequent visitor to italy and always use hire cars however i will be looking at other companys next time. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ROISIN - 24 June 2018
" I would definitely use this company again. They just must understand the urgency of getting back to the airport to catch the plane. "
" There was a problem getting back to the Airport because a bus broke down, no one explained what had happened or understood our anxiety about catching our plane. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEVIN - 24 June 2018
" Excellent service. "
" All dealings were with Europcar "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PHILIP - 23 June 2018
" Very efficient "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALAN - 22 June 2018
" We were not picked up at the airport on arrival despite phoning the office 3 times. It is an answering machine which does not allow you to explain your predicament. Finally we had to pay for a taxi to take us to the car pick up at a cost of 35 euros. I am awaiting an email response from you (Auto Europe) on this matter "
" We were not picked up at the airport on arrival despite phoning the office 3 times. It is an answering machine which does not allow you to explain your predicament. Finally we had to pay for a taxi to take us to the car pick up at a cost of 35 euros. I am awaiting an email response from you (Auto Europe) on this matter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADRIAN - 22 June 2018
" Don't use Centauro Malpensa. .go for a provider inside the terminal "
" Waited 2 hours to check out..totally inefficient. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MILAN, IT - Reviewed by GERALD - 21 June 2018
" Appalling!!! Made me late for an appointment which i missed as a result. "
" Appalling! Member of staff made me wait unecessarily. Then Reserved car was not ready at agreed time. Was told it would be ready in 15 minutes. When 15 minutes passed i was told it would be half an hour. I was offered the same car in an automatic for an additional 5 euros a day which i declined on the basis of additional cost and the fact that i dont like driving automatics. I was then offered a smaller class car but not at a reduced cost. The saga continued and eventually i was told the the car was being washed and was in a queue which they could not control the timing. Two hours after arrival at the desk i was given a 500L automatic. When i collected the car it was bone dry, indicating that it had not been recently washed. All the above occurred after i declined their super insurance at an additional 20 euros a day. A similar exlerience occurred with Avis (who now own Maggiore) a month ago. Ive been highing cars for over 20 years mainly with Maggiore and never previously had these problems. It is obvious that Avis introduced these changes. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by LORENZO - 21 June 2018
" not got an equivalent of the car ordered online "
" got involved in minor accident the last day, there was no accident form in the car! Thankfully the other driver had one. ! Also I had booked a new Renault clio D7 or equivalent and was given an old fiat punto. Also the Maggiore staff wanted to give me the car empty when I actually ordered a full one. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MILAN, IT - Reviewed by JONATHAS - 21 June 2018
" When I arrived at the rental company, they told me they couldn't give me a car of my class because they were overbooked. And they would not upgrade because I had booked through autoeurope, meaning Autoeurope gets the blame and is an excuse for the rental company not to give best service. "
" Budget/Avis did not give me the car of the group I booked. They said they were overbooked and, instead of giving me an upgrade, downgraded the vehicle to a lower group. I insisted on receiving what I paid for, but for an hour they went on giving excuses that there was problem with the system, or the fault was of AutoEurope's, or their manager was not available, and in the end they wanted to blame me!!and they said I could cancel my booking and go somewhere else. How dare them?! Complete disrespect. I do not recommend Budget/Avis in Malpensa. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MICHAEL - 20 June 2018
" Delighted with the price and options "
" I had to wait about 30 minutes in line for service, but once I was being served, the process was fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BEN - 19 June 2018
" You can't charge me 3 months later That's wrong "
" Charged me £45.07 3 months later Keeping hold of card details after all this time in thought was not allowed PCI compliance?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CONSTANTINO - 18 June 2018
" Always use AutoEurope but never will use Thrifty again "
" Car had 45,000kms on the clock and had more damage than was claimed. It was externally filthy/unwashed and internally had a stench / smell. When i dropped off the vehicle, no one was availble to check the car as they were all busy and i had to get my flight so was forced to leave the keys with them. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by FARSHAD - 16 June 2018
" Very poor customer service from both B-Rent and autoeurope. A shame because I've always liked autoeurope "
" I was given a confirmation for car collection at 10pm even though the suppliers shop was closed at 10pm. Very, very poor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MILIN - 16 June 2018
" Staffs were pleasant and could communicate. Although they did get my name wrong in the contract which I didn't notice until after a day or so. Its OK if no accident but may not be so OK if there is an accident. Otherwise no other issues. "
" Centauro was fine. The problem was the phone number provided in the voucher is a Spanish number. Had some difficulty trying to call the center to get airport transfer to their depot. Luckily saw their shuttle bus dropping other customers. The voucher should provide their local telephone number. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANTONIO - 14 June 2018
" Staff and experience all good "
" good experience, and nice new car (I was the first person to use it). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SANDRINE - 13 June 2018
" no comment "
" no comment "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PAUL - 13 June 2018
" Obviously we have had a very bad experience. "
" Hello Our flight was delayed by three and a half hours so we arrived at Milan at 23.30 hours instead of 20.00 hours. We tried to call but your office was closed. We were obliged to take a taxi to our destination which was almost an hour away and this proved expensive. We emailed the next morning to cancel the car hire but the response was that we were to get no refund. Thus we have had to pay for car hire and five days of taxi and ferry fares as we would have been stranded over an hour away from the airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ONORIO - 09 June 2018
" Very good "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN RUSSELL - 08 June 2018
" Again good service and no problems. "
" Slightly pushy on insurance options, but accepted my decision. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ALEXANDER - 29 May 2018
" Too expensive - plus hidden costs "
" Booking fee was £86.27 but I've recieved bill with added costs of 183.51 Euro extra ! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAHAM - 18 May 2018
" Overall was very good. No issues I usually fear of damage claims as everything about condition of vehicle at beginning and end was handled perfectly. "
" This was an excellent experience. Excellent upgrade too for modest fee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OWEN - 17 May 2018
" Overall very good. "
" Pleasantly surprised by the efficiency of the girl at the counter at terminal 1 although there was some confusion on the paperwork that i had, she sorted it out. On return of the car there was no one to check condition/fuel etc. Other than those, no problem, will definitely use them again . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOM - 14 May 2018
" I liked the price comparisons as well as the price guarantee - the price had dropped since first booking and a no quibble refund was provided when I phoned up to say the current price was lower. "
" We went with Sicily by Car on this occasion as it was the cheapest and best value at the time. We benefitted from an upgrade which was an added bonus. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JOHN - 12 May 2018
" It somehow feels I have been set up to take the fall?? "
" On collection of car I was walked around the car to check for any marks or damage, the problem with that is it is very dark at the collection point and saw no visable marks. When we arrived at our destination and in bright sunlight we saw 2 areas that was already damaged and now you are claiming I caused the marks on the back passenger wing, you have taken photos of the wing and mysteriously you have some very bright lights to be able to see the scratches on the rear wing. If you had the bright lights on collection you would have seen the damage then. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by BRENDA - 12 May 2018
" Such an easy web site to navigate and always a great price. "
" An excellent service as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 11 May 2018
" The car was modern and in good order. Pick up and drop off was at Terminal 2, which was a bit awkward as we landed at Terminal 1. Fuel stops in or near the airport are limited and we did not have time use one and therefore had to drop the car off requiring a quarter tank of fuel top up, as we were in a rush to meet our flight due to our journey to the airport being delayed. The charge by Firefly to top up the fuel is very expensive at 37 euros plus fuel when compared to other hire companies at Milan who charge around 20 to 25 euros. "
" I only used a quarter tank of fuel and we looked for a fuel stop close to the airport but were unable to find one, hence I had to drop the car off requiring a fuel top up. I was told that Firefly would charge 37 euros + cost of fuel, which I think is overpriced as Sixth only charged me 25 euro recently at the same airport. Incidentally fuel stops are plentiful when leaving the airport but very rare when entering the airport, which seems to be the opposite of what is required. If the car hire company could provide recommended locations near the airport for refueling when returning the car that would be very helpful! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MILAN, IT - Reviewed by TOUFIK - 04 May 2018
" Always nice to go trough Autoeurop especially for access offer "
" Limited customer service assistance , yes and no is the answer lot less professional attitude compare to Major car hire companies, I'll avoid "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MILAN, IT - Reviewed by SIMON - 01 May 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALFREDO - 05 July 2015
" Very Good. "
" The car was unwashed and the bodywork was damaged in two or three places. Even worse, the damage was not pointed out to us or recorded on the rental documents. Luckily, I took a look around the vehicle before driving off, pointed out the damage. Oddly the Maggiore form did not have a diagram of the car, the attendant just scribbled a note onto the rental form. I was convinced throughout our trip that this would cause a problem, when we returned the car at Genoa Airport. In fact the young lady there was very understanding. However, when one visits well regarded hotels, it is very embarrassing turning up with a damaged vehicle. I believe the worry and embarrassment are worthy of some compensation. Perhaps a voucher on our next booking? "
MILAN, IT - Reviewed by GRAHAM - 03 July 2015
" I regularly book through you. Would be useful if I could a have a login in which all data maintained "
" Two problems a) Car taken with 7/8 tank. Impossible to return in same state. How can I ask garage to fill to 7/8.? Returned full. There should be a refund to me but they say difficult to arrange. Why!!! b) State of car not accurate so had some issues when I returned it. Lucky I had taken a photo "
MILAN, IT - Reviewed by KEVIN - 01 July 2015
" please have a section on your website for zero excess insurance option rather than having to search all providers to find one "
MILAN, IT - Reviewed by TIMO - 30 June 2015
MILAN, IT - Reviewed by HUGH - 29 June 2015
MILAN, IT - Reviewed by DUILIA - 19 June 2015
" Great service, trouble free and customer services ensured I was emailed my voucher promptly as I booked the car only a couple of days before my departure - excellent vslue car hire. "
" Having read previous comments I was somewhat concerned about the service I would receive in Linate. In actual fact they were polite, issued my car quickly, explained everything clearly (including the amount blocked on my credit card in case of damage or theft, unbloked on safe return of the car). When I explained that one of my passengers had some mobility problems they suggested a particular make/model which would be easier to get in and out of. The car only had 11000 km on the clock and was perfect. Only problem I can envisage is if you ever need to change the car as they have limited branches so do check if there is a branch near you. I wholly recommend their Linate airport office. "
MILAN, IT - Reviewed by ALBERTO - 15 June 2015
" Trying to hard to sell your insurance. Stop sending ambiguous messages to confuse people and say that the booking is not confirmed and make people pay your insurance. If a customer wants the insurance he is fully capable to buy it when he is making a booking or at any time before the rental starts. I find it annoying and not genuine "
" I had a very good car. Fiat 500. "
MILAN, IT - Reviewed by SANDRA - 08 June 2015
MILAN, IT - Reviewed by EDWARD - 08 June 2015
MILAN, IT - Reviewed by ALAN - 04 June 2015
" Very efficient check in; excellent car (new Fiat 500L) met all my booking requirements; directions out of Milan very clear but perhaps a map of the region could be included, or offered, as a standard part of the package as this would support the sat nav we had taken with us. "
MILAN, IT - Reviewed by JOANNA - 02 June 2015
" Everything was good until I got to the airport and nobody at auto Europe seemed to know who Keddy was and then they told me to go to Europcar. "
" We lived the car and it was perfect but I was told to go to Europcar so I have one question, who is Keddy? "
MILAN, IT - Reviewed by ANDREW - 01 June 2015
MILAN, IT - Reviewed by SARA - 01 June 2015
MILAN, IT - Reviewed by COLIN - 01 June 2015
" Charge for second driver was much higher than advertised on Auto Europe site "
MILAN, IT - Reviewed by JOEL - 01 June 2015
" The female assistant at the airport was rude when we had problems with the credit card - throwing my card back across the counter. Not impressed. "
MILAN, IT - Reviewed by NICHOLAS - 01 June 2015
" Generally good. However, I know you make much of your profit through the add-ons like insurance, but it is irritating to receive emails urging me to sign up for zero excess after booking the car hire. "
" Pick-up was fine, if busy. Staff helpful and friendly. The employee on duty at the car return was unfriendly, monosyllabic and uninformative. I speak Italian, so he could not use language problems as a reason - it was just attitude. "
MILAN, IT - Reviewed by ROBYN - 31 May 2015
MILAN, IT - Reviewed by NEMISH - 30 May 2015
" Booking system should reflect availability more accurately - to be called a day before booking date and told that the car is unavailable and offered a completely different class and size as only alternative is terrible. Would not use auto europe again - better to go direct to the rental companies. "
" Transfer between Milan Malpensa terminals is not well provided - it took me 1 hour to get family and luggage from T2 to T1 and get car sorted out. Staff at the Airport office, however, very helpful and provided a better car as available. At the drop off in Rome, directions about where to leave the car after hours at the Rome Termini Station office were non-existent. Had to ask other hire desks, and then make an international call on a mobile phone to find out what to do. Very Poor Organisation. Better to use a bigger firm with better hours. "
MILAN, IT - Reviewed by JENNIFER - 29 May 2015
" Taped up wing mirror and dents on bonnet not marked as damage on pick up. Had to find a Firefly person to amend the paperwork. Efficient checkout at hertz office "
MILAN, IT - Reviewed by AUDREY - 28 May 2015
" Very rude employees! The customer service desk employees were completely disorganized and the personnel that gave us the car were rude and treated us like we were a complete hassle! It was a terrible first impression of Italy as a whole! They were very focused on getting us out of the way, but we needed help with getting the gps to speak English so that we knew where we were going. They made it very clear that we were a complete annoyance. "
MILAN, IT - Reviewed by RISHI - 28 May 2015
" Got charged for damage to car I did not cause. They did not check the vechile before I left with me present. "
MILAN, IT - Reviewed by URI - 27 May 2015
" i orded Mercedes e200 or similar and got audi A5, a similar car would have been audi A6 or BMW 5, Audi A5 is mach smaller car with smaller boot "
MILAN, IT - Reviewed by THOMAS - 27 May 2015
MILAN, IT - Reviewed by KEVIN - 26 May 2015
" extremely efficient service. "
" Friendly and efficient service "
MILAN, IT - Reviewed by JOSEPH - 25 May 2015
MILAN, IT - Reviewed by DAVID - 24 May 2015
" Not clear on the terms. Flight back at 7.00 am, Firefly office doesn't open until 8am....50 charge to leave car at Hertz parking....Excessive rip off. Means the "cheap" rental actually costs more than the expensive rental by a margin. Yet again I've been conned. No drop-off for Firefly with key box....one has to pay the 50. Shame on Hertz/Firefly. "
" Not clear on the terms. Flight back at 7.00 am, Firefly office doesn't open until 8am....50 charge to leave car at Hertz parking....Excessive rip off. Means the "cheap" rental actually costs more than the expensive rental by a margin. Yet again I've been conned. No drop-off for Firefly with key box....one has to pay the 50. Shame on Hertz/Firefly. "
MILAN, IT - Reviewed by FRANCOISE - 21 May 2015
" Advertise price correctly, I.e company that adds a full extra day because flight departure time is 5 hours after flight arrival time should be advertised as one more day than needed instead of reducing the rental duration that traveller not always re verify. I use auto Europe regularly and was normally happy. So still recommend it although not this time. "
" Not in airport arrival. Transport dreadful. Unpleasant staff and charged you one full price day extra for one hour delay in giving car back when I requested quote for later drop in than collecting "
MILAN, IT - Reviewed by DAVID - 20 May 2015
" Staff at the pick up point were very friendly, polite and most helpful "
MILAN, IT - Reviewed by ANTHONY - 19 May 2015
MILAN, IT - Reviewed by JOHN - 18 May 2015
MILAN, IT - Reviewed by DAVID - 18 May 2015
MILAN, IT - Reviewed by MICHAEL - 17 May 2015
" It took a very long time to complete the booking details at check in; so much so that long queues built up, the ladies themselves were helpful and pleasant but systems seem week. same on car return took so long to check car back in as all were so slow due I suspect to having tablets to key in rather than paper checks- so much for progress. the whole return area in T1 is very cold and windy "
" See above "
MILAN, IT - Reviewed by DMITRY - 15 May 2015
" Unfriendly personnel at the airport. Many hidden catches in the price - like separate charge for road assistance. Luckily we didn't need their assistance during the rent but I can only imagine it would be painful and expensive. "
MILAN, IT - Reviewed by LUCY - 14 May 2015
" Excellent service "
MILAN, IT - Reviewed by NICHOLAS - 13 May 2015
" Great service, as always. My only comment is to provide clearer contact information and office location for off-site rental companies, in this case Firefly "
" Good if you don't mind being shuttled to an off-site location to pick up and drop off. They need to provide clearer information on office location to avoid delay in locating them at a time of late arrival, as was the case with me. But otherwise Firefly was fine. The car was quite old but it worked well, their office was scruffy, the staff helpful but scruffy also. In short you get what you pay for...and they were great value for money "
MILAN, IT - Reviewed by CLIFFORD - 26 April 2015
" Excellent service and prices, will always use Auto Europe "
" No problems, excellent car and excellent service "
MILAN, IT - Reviewed by GRAHAM - 01 March 2015
" All good "
" a) Charge as much for snow chains as the car and they wont let you take the car without chains. Very dishonest! I could go to the supermarket and buy a complete set for the amount charged. b) Had to wait a long time to pick up car. There were spare people behind desk but were doing other non-essential activities which could be done after the queue of waiting customers had disappeared. Definitely not recommend "
MILAN, IT - Reviewed by JAN - 25 February 2015
" The link to the voucher in the email was not totally clear. I accidentally purchased your insurance waiver cover when I thought I was printing off the voucher...probably my mistake as I was in a last minute rush but I have my own annual cover and did not need to spend another £30 on unnecessary insurance. "
" They should include snow chains as standard in winter as it is a legal requirement to have them. "
MILAN, IT - Reviewed by ROGER - 12 January 2015
" Our whole experience was excellent. "
" Very good friendly service and when we discovered that we didn't have snow chains they were able to provide us with some when we drove to Turin. That was entirely our fault because ewe didn't check! "
MILAN, IT - Reviewed by SUSAN - 05 January 2015
" Excellent service "
" Quick pick up, prompt dispatch. Great to have free snow chains & extra driver. Cars often very scratched but perfectly functional. Fabulous prices. "
MILAN, IT - Reviewed by ANDREW - 04 January 2015
" It's always a pleasure to do business with you.no fuss no hassle, and always a good rate. Thank you "
" My only concern was the law in italy between 1 December 2014 until 8 April 2015 about winter tyres fitted to cars. On this trip I did experience snow and freezing temperatures in the region I was in. What is the possibilitie or procedure for winter tyres on hired cars. Kind regards, andrew "
MILAN, IT - Reviewed by ARTHUR - 04 January 2015
" Good prices and efficient booking procedure "
" An unexpected upgrade on our vehicle which was most welcome. Thorough inspection on return which is reassuring. "
MILAN, IT - Reviewed by ALBERTO - 03 January 2015
" it was good "
" I had good service and people were professional "
MILAN, IT - Reviewed by ADRIAN - 02 January 2015
" Excellent service "
" Received a free upgrade to a brand new car. Staff very helpful and efficient "
MILAN, IT - Reviewed by ALEXANDER - 29 December 2014
" Always a great price and easy to use. "
" Better car checks at the start to ensure all damage from the previous driver is noted. "
MILAN, IT - Reviewed by JOSEPH - 13 November 2014
" I tried booking with other companies but eventually seeled for AutoEurope about 5 years ago and have used them at least 20 or 30 times since then. I like the ease of booking which is quick and precise, the fact that it is easy to change one's plans and/or get a refund, and the efficiency and pleasantness of the personnel when a change to a booking needs to be . done, either by email or on the phone. "
" Quick pickup, literally less than 5 minutes, and dropoff, about 2 minutes!!! "
MILAN, IT - Reviewed by LEONARDO - 03 November 2014
" I like your service and have been impressed over the years. Never had to use the refund excess service and just concerned about whether it works? "
" People at desk are not there for customers. They are there for themselves. We are an annoyance and an intrusion on their professional lives. They always have something more important to do than serve the customer at the desk. "
MILAN, IT - Reviewed by MARTINO - 01 November 2014
" Girl at the desk was very helpful and cheery..I hire a lot of cars from Milan and this has been the best experience by far "
" Car was very clean and not a scratch on it "
MILAN, IT - Reviewed by SARAH - 25 October 2014
" Mostly reliable and business-like - see comments below. "
" I booked a Fiat Panda or similar as my husband uses a wheelchair and we needed the space. I was told I would be given a Panda, but it would have to come from the garage which would take 20 minutes maximum. We went to the compound to wait. The first car to arrive was a Fiat 500 and very apologetically the driver went off to get a Panda. 50 minutes later he arrived back with the correct car, handed us the keys and left. The gentleman in charge of the compound was very apologetic about the wait, but said there was nothing he could do but await the arrival of the car from the garage. As our flight from Cantania was half an hour late getting in, surely the car should have been in the compound before we had landed? "
MILAN, IT - Reviewed by ANDREW - 21 October 2014
" Service was fine. It would be helpfull if you could give your customers a written note on the legal speed limits, and other restrictions prevailing in country at the time of hire. This would help towards a good start. "
" We had no problems. "
MILAN, IT - Reviewed by GARETH - 04 October 2014
" Good service throughout. "
MILAN, IT - Reviewed by GRAHAM - 01 October 2014
" Simple and straightforward booking process. "
" I booked a GPS system but it didn't work when I was given it. It was the only one available, so the charge was cancelled but this did cause some inconvenience. The supplied vehicle (Audi A1) was excellent, however. I would give this company another chance as the prices were good. "
MILAN, IT - Reviewed by POH - 08 September 2014
" Price compbatible and in general and also able to cancel if required. "
" The experience with Thrifty was good. No long queue and the person that checked me out was most helpful. Also that was someone available at the chack in of the car whenI returned the car "
MILAN, IT - Reviewed by CHARLES - 23 August 2014
" The website was easy to use, but the insurance situation remains unclear in spite of your best efforts. "
" All fine and helpful (and the car was upgraded) and we seemed to achieve full insurance coverage, though we didn't have to test it, fortunately. "
MILAN, IT - Reviewed by JOANNA - 18 August 2014
" Easy booking, great customer service; good value for money. Will definitely use again. Thanks "
" Great service @ the airport, great car, easy to book, friendly customer service & good advice given. Would definitely recommend and will use again. "
MILAN, IT - Reviewed by VERONICA - 13 August 2014
" All went well with no problems at all "
" no suggestions "
MILAN, IT - Reviewed by DAVID - 19 July 2014
" Very helpful. Liked the e-mail 'reminder' just before our trip. "
" Registering at the desk went smoothly and the operative was polite and helpful. We also got great help setting up our GPS when we picked up the car from the parking lot. "
MILAN, IT - Reviewed by KEVIN - 25 June 2014
" Very friendly, very easy and a good car at a brilliant price! "
" Excellent friendly service. Quick and easy pick up from airport. Would use them again. "
MILAN, IT - Reviewed by RAYMOND - 22 June 2014
" Very good service, everything worked well, would have liked to have had option of zero excess insurance from Auto Europe rather than hire company Maggiore. "
" Very good friendly service, took out their 0 excess insurance which was quite expensive. Airport signage at Linate for return of hire cars is very poor, not really Maggiore's fault. Would use them again as all in all a good service. "
MILAN, IT - Reviewed by ANDREW - 17 June 2014
" I feel very safe and satisfied dealing with auto Europe. I never had any issues so far but I'm sure they are there to help you if anything happens . Thank you. "
" Very efficient and helpfull. "
MILAN, IT - Reviewed by DAVID - 13 June 2014
" Everything ran smoothly "
" Very Good "
MILAN, IT - Reviewed by MICHAEL - 10 June 2014
" Everything went ok.thank you. "
" Everything went ok.thank you. "
MILAN, IT - Reviewed by IAN - 03 June 2014
" Auto Europe handled everything at the booking end efficiently and promptly. "
" I have used Firefly several times. I actually prefer the off-site location to suppliers based at the airport as collection and delivery is easier and often quicker. The cars are always in good condition and the higher mileage is a fair exchange for the much lower rental charges. "
MILAN, IT - Reviewed by ROGER - 03 June 2014
" Online portion was well done. "
" 20 minute wait to rent car at Malphases Airport "
MILAN, IT - Reviewed by MARK - 03 June 2014
" Happy with the booking and will use again. "
" Auto Europe was great however when i picked up the car it had a few scratches on the back the guy in the garage didnt want to inspect the car but in the end he made a note. Either way will use Auto Europe again. thanks, "
MILAN, IT - Reviewed by DONNA - 26 May 2014
" Easy to use site, have used before and almost certainly will again. "
" After booking realised they weren't on site at the airport, you have to call them on arrival and they send minibus to pick up. Then checked tripadvisor which had multiple horror stories about them. Should have read the small print first! Was very anxious at the airport. But minibus arrived within 10 minutes of the call. Paperwork sorted easily at office. Car not in best condition, lots of bumps and scratches, but this actually made me less nervous about driving an unfamiliar car, I was less bothered about causing further damage! Obviously a 'budget' operation, but generally a very positive experience. "
MILAN, IT - Reviewed by ROBERT - 30 April 2014
" GOOD VALUE AND EXCELLENT SERVICE. VERY PLEASED TO BE ABLE TO HIRE A CAR WITH FULL TO FULL FUEL POLICY NOT FULL TO EMPTY "
" LOW MILEAGE CAR BUT HAD NOT BEEN CLEANED FROM ITS PREVIOUS HIRE OTHER THAN THAT VERY GOOD SERVICE. "
MILAN, IT - Reviewed by RUSSELL - 24 April 2014
" Fast, friendly & hassle free. "
" Fast, friendly & hassle free. "
MILAN, IT - Reviewed by SUSAN - 22 April 2014
" For destinations such as Milan where locally there is a requirement to have snow chains during the winter months this needs to be able to be easily added to booking at time of booking as variations in charges for these items can change the overall cost. Several e mails & phone calls never cleared up the issue "
" Quick pick up, very helpful staff & fairly speedy paperwork at delivery & drop off. However, cars very badly damaged all over which took time to check, very high mileage & I wasn't all that confident about reliability although I did not experience any problems with the second car. Upon arrival I was offered 3 cars, 1 had no petrol so I would have to wait for 15 mins as he went to refuel, 2nd free upgrade to SWagon or 3rd automatic car which I didn't want as I was going to the mountains. I chose SWagon but having completed paperwork & checked the considerable body damage I then discovered this had an electrical fault & wouldn't start, so then I had to wait whilst he refuelled the 1st one & then had to go through check in all over again! "
MILAN, IT - Reviewed by RICHARD - 12 April 2014
" Easy to book, good information/communications; very cost-effective "
" Efficient and inexpensive. Make it more specific that you MUST call them from airport rather than just wait for pickup. Nearest petrol station to Malpensa is unmanned and difficult to use - didn't take credit card or certain notes. Better not to recommend this or to warn of difficulties "
MILAN, IT - Reviewed by MARTIN DAVID - 31 March 2014
" Your website is too slow to change the selected fields for final purchase option selection? "
" Returning vehicle to Malpensa Airport was nightmare, as not any visible direction signs to Maggiore return location and I was not the only person facing the same difficulty at my airport departure time window? "
MILAN, IT - Reviewed by GIANLUCA - 25 February 2014
" Great car, polite and professional staff. No brainer "
" See comments above "
MILAN, IT - Reviewed by TOBY - 28 January 2014
" like the telephone query service. always useful and responsive. I had a question on winter tyres which was answered extremely clearly and quickly. bonus that all call centres respondents spoke english "
" car wasn't exactly what we expected - I took 5 guys and we ordered a fiat freemount. turned up and got an audi q5....smaller car. "
MILAN, IT - Reviewed by VALENTINA - 27 January 2014
" Pricing in low season could be a bit more affordable "
" Service is good both at office level than at the car depot "
MILAN, IT - Reviewed by SAM - 07 January 2014
" No problems with the service, staff were quick and knowledgeable when I spoke with them about changing the booking "
" Collection office in Milan, via Luigi Galvani, had run out of vehicles. They only had one member of staff working, who had to take calls, returns, and give out new cars when possible - she tried hard, but there was too much for her to deal with on her own. The queue was badly organised. I waited from 9.45 to 12.10 before a car was ready for me. The car itself was great, and the return process was very easy (and excellent that it could be returned to an alternative Milan office free of charge). "
MILAN, IT - Reviewed by GRAHAM - 15 December 2013
" Used A-E for many years and always found it very good "
" a) Wait too long for bus to come round. b) Have to phone for collection and unfortunately could not get mobile signal. They should leave a phone in the arrivals hall "
MILAN, IT - Reviewed by ALISTAIR - 11 November 2013
" good company, prices very fair, I've used them three times in the last three week, in Glasgow, Genoa & Milano. "
" Car was well used 83,000km, but ran well. When I picked it up it only had half a tank of fuel, but was marked as Full when I checked the paperwork. I returned the car full, so this"mistake" by Firefly cost me 37 euros extra. They had a 1500 euro hold on my credit card, so no point arguing! Staff at Hertz were good and good English. "
MILAN, IT - Reviewed by JOHN - 05 August 2013
" not enough info about pick up point "
" absolute shambles of a company. Old tatty cars that wont even start . Rip off fuel policy. "
MILAN, IT - Reviewed by SHAUN - 15 July 2013
" Needed to amend booking, which was very easy. All details were correct when we picked up the car. One thing that you may want to make clearer to customers taking out your insurance excess is that the car rental company will still charge a full excess amount to your credit card. "
" We were upgraded to a larger size vehicle, which was great, but the "Oil change required" light was flashing. We asked at the pick-up office if there was a problem and they said it was fine, but we were still worried during our holiday that there would be a problem! As it turned out there wasn't. "
MILAN, IT - Reviewed by DAVID - 17 June 2013
" Very good experience. Two years ago I booked through Travel Jigsaw and was caught. Although the acknowledgment said PAID IN FULL for £301 fully inclusive,it actually cost me £392.76 (£301 + £30.76 Eu34.28 Road License fee + £61 Damage Excess that I did not need). It was in the small print! Never again. I have since booked through you and all is well. "
" A trouble free courteous service. Would happily use them again when we return in September. "
MILAN, IT - Reviewed by ENRICO - 17 June 2013
" Offered an excellent service. Partly down to direct contact avoiding unnecessary sales at the desk. "
" Made an excellent offer through AutoEurope, had no direct contact "
MILAN, IT - Reviewed by RAOUL - 12 June 2013
" Booking process has become really good and you know what you get (e.g. rental company off airport) before you book. "
" Pick-up shuttle service was overloaded on the day we arrived and we waited 45 minutes before we could get into the shuttle. Once there quick and lean process and friendly service with the paperwork and no hard-selling of extras. The car had over 50.000km on the clock and had a few niggles, but overall can recommend for the price. "
MILAN, IT - Reviewed by BORIS - 11 June 2013
" I do like and use auto europe, only thing I would fault is flu to empty tank policies specially on short rentals. "
" a bit slow service , only 1 person at the desk, same with return, full to empty tank policy on 4 day rental is big minus "
MILAN, IT - Reviewed by ALEC - 05 June 2013
" Seemed to go smoothly. "
" Slightly inconvenient being based away from the terminal, but the shuttle service was good. There were some charges not listed in the booking like fuel and the excess charge was 2000- not everyone has that sort of credit available "
MILAN, IT - Reviewed by DOMINIQUE - 01 June 2013
" The terminal building I had to collect the car from was not clear. It would be useful to include precise instructions, including the T2 T1 shuttle service. "
" Very clean, new car. I understand the company is new, which is why there was no staff, or functioning office at drop off point? I was also informed that it's a full/empty return, where the petrol is calculated at a full tank value of 82 and whatever is left in the tank will be refunded on card - not sure how this works but will see once statement received. "
MILAN, IT - Reviewed by MARTYN - 30 May 2013
" no problem with the email booking of the vehicle "
" The attitude of the staff at goldcar leaves a lot to be desired, the customer appears to be an inconvience and you are dealt with in a veryoff hand manner. The main objective it appears is to convince the customer to purchase the extra insurance for 120 euros. The member of staff was most put out when i refused he then tried scare tactics. to the extent that he stated that if we broke down we would be liable for the costs. He said that the car would have to be inspected on return and that we would have to pay for every little scratch. Shame they didnt find the pre exsiting one on the bonnet which we made the staff member examine prior to departure. other customers returning vehicles were not subject to inspection as they had insurance!!! "
MILAN, IT - Reviewed by CRISTIANO - 18 April 2013
" Very profetional staff. I did change the riservation by phone, and they gave me straight away another solution. "
" As soon as I approaced the pick up point, I notice the remote control of the car was not working. Asking help to a member of staff, he reply to me to use the key (not profetional). , he was speaking with someone on the phone, calling three customers plus me waiting to collect the car, Stupid people, giving him such of silly problems, which I got mad same the rest of the customers waiting. At the end I had to upgrade the a class of the car, paying another 28 euros. I will use AutoEurope again, but I will be far away from Thrifty, Sicily by Car and Dollars (same desk and same company) "
MILAN, IT - Reviewed by MOUHAMAD - 01 April 2013
" very friendly and really reasonable price. "
" friendly "
MILAN, IT - Reviewed by HANNAH - 23 February 2013
" Website easy to use. All my aol queries were answered very quickly. "
" Very easy pick up & drop off process. Garage at Milano Centrale was hard to find - it would have been useful to have had the full address. "
MILAN, IT - Reviewed by USMAN - 09 January 2013
" Excellent customer service when I called. Thanks! Call representatives were very polite, knowledgeable, and very helpful; my trip went much smoother because of this. "
MILAN, IT - Reviewed by JAVIER - 06 January 2013
" Best price always "
MILAN, IT - Reviewed by KATRINA - 17 December 2012
" Actually booking with Auto Europe was easy. I've booked with you before and always been satisfied. "
" I was 45 mins waiting at airport for a shuttle bus. It was snowing and I had my elderly mother with me. The amount added at Advantage was unreasonable and 49E to hire snow chains that I did not use was a disgrace! the car I was given had a problem with the central locking and also there was no water in the windscreen washers which caused me problems on the motorway. There was also a problem with the brakes which suggest to me that the car had not been checked. I will not use Advantage again. "
MILAN, IT - Reviewed by STEPHEN - 26 June 2012
" Excellent service. Many thanks "
" Excellent service "
MILAN, IT - Reviewed by LIZA - 26 June 2012
" Really good and efficient service "
" Really good better service than Hertz and Europcar "
MILAN, IT - Reviewed by ZOE - 26 June 2012
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