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MILAN CAR HIRE REVIEWS
Car hire reviews in Milan
Few European cities offer as much cultural richness as Milan, capital of the beautiful Lombardy region of northern Italy. There are dozens of first-rate attractions, most notably the famous Last Supper by Leonardo da Vinci and the imposing Duomo Cathedral whose great Gothic spires are visible from miles around. Well served by two international airports (Malpensa and Linate), as well as the city's Central Train Station, Milan's trend-setting fashion boutiques attract visitors from all over the world. Its tourist highlights include the 4th-century church of Sant'Ambrogio with its dazzling golden altar and Pinacoteca di Brera art gallery which houses a priceless collection of Old Masters. With a car hire in Milan you are also very well located for a pleasant road-trip around the nearby lakes of Maggiore and Como, both within easy reach of the city.
With over 65 years of international car hire experience, Auto Europe is the best company to get you the cheapest deal for your car hire in Milan and other key destinations in northern Italy. By working with all the leading global car hire suppliers, we are able to offer the widest selection of vehicles at the cheapest-possible prices at more than 24,000 pick-up/drop-off locations in over 180 different destinations worldwide. Check out our car hire reviews in Milan section below for the latest comments and opinions relating to the many products and services offered by Auto Europe in and around the wonderful city of Milan.
AUTO EUROPE MILAN, ITALY Car Rental Reviews
Average Rating for Auto Europe Milan:
MILAN, IT - Reviewed by DAVID - 23 April 2022
" Best price and really friendly helpful staff on the phone. Website and follow up emails really effective. "
" Auto Europe brilliant. Staff on desk lovely and and drop off. Collection of car and assistance sorting out additional scratches and functionality of the in car info system could have been a lot better "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by RAYMOND - 28 March 2022
" I would recommend having tried most of the car rental companies in Milan. "
" Good quick pick up, nice little car but could have been cleaner. Counter staff are good and very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GARY - 14 March 2022
" I've used Auto Europe many times and haven't had a problem yet. "
" Very good value. Friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EARL - 13 March 2022
" If I was asked, I would recommend "
" New car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 10 March 2022
" It was all a lot more relaxed than I had been expecting. "
" The staff I encountered were patient, kind and helpful. there was no hard-sell of extras . The car I rented had quite a few scratches but these had been noted. The car I rented was exactly the model I was hoping for. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by HOWARD - 07 March 2022
" All good. "
" Very good service. At Linate they had three desks and three staff members sorting out customers, (this rarely happens in my experience with some car hire companies). "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - 23 February 2022
" Good value rental price for a mid size Suv. Cancellation policy used previously is good. Overall would definitely use again. "
" Car was generally fine if a bit scuffed up,. I had to check and then request snow chains which were eventually provided. There was also a requirement to stop and buy deisel antifreeze to prevent fuel freezing in the mountains, which was not provided or available to buy at pickup. Those minor points aside, everything went fine. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by LINDSEY - 23 February 2022
" Extremely straight forward experience "
" Smooth, easy, hassle free car rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEVEN - 22 February 2022
" Good value car rental "
" Good clean car, good service "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAVID - 18 February 2022
" Overall, we were satisfied with the service provided and the quality of the car. "
" Friendly, courteous at collection. Car provided was the make/model ordered. "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EDWARD - 26 December 2021
" All very efficient "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 09 December 2021
" Easy booking, clear website. Cancellation is easy (in these difficult times). Good value for money. "
" The whole experience was seamless, from arrival to collecting the car. The car was brand new and easily filled our skis & bags. We left the airport in minutes after arrival "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by SCOTT - 30 November 2021
" Easy website and support "
" Good, secure service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 18 November 2021
" Although the pricing is far higher at this point in time, I think this still is the lower end of a high market "
" Very good as always "
Overall Value: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALESSANDRO - 18 November 2021
" Easy to book and amend bookings. Good value deals. "
" The only real downside was that I was given a hybrid vehicle with flat batteries. At drop off, nobody was available to check the car, but there were no issues afterwards, so no big deal. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ANNALISA - 30 October 2021
" Cheap and easy. "
" All was fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 25 October 2021
" Auto Europe has always and continues to provide a high quality service but the counter staff at the various hire companies sometimes could be a bit more customer friendly, "
" The main issue is that there was a lack of communication at some points in the process, not least about where to go for the pick-up. Had not been at Malpensa Terminal 1 before s was looking for a bit of guidance. "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 25 October 2021
" Have used before and will again "
" Very good service - only issue was my flight was late and I was told there was a €50 charge because I showed up at 840pm not 8pm as advised. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CHRISTOPHER - 14 October 2021
" Easy straight forward service and at a good price "
" Best service I have had from any provider in Italy fast efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNETTE - 14 October 2021
" very good "
" Very efficient. Complementary upgrade to a good car and smooth departure and return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNE - 13 October 2021
" I always trust auto europe when booking and it provided good support in these interesting times. "
" Everything went very smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 11 October 2021
" enjoyable "
" lovely car. Brand new. Many thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KELVIN - 09 October 2021
" Good "
" Computer system problem made for an excessively long pick up. The pick up place was totally confusing with many renters wondering around the car park looking for theirs. My car had an issue with the front wheel guard, this made a lot of wind noise before falling off on the motorway. On showing this on my return it was met with a shrug. "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by DANIEL - 23 August 2021
" All delivered as promised "
" Good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SARAH - 03 July 2021
" An excellent positive experience.I will be booking my next car with the same service later this year. "
" our contact sales lady- Elizabeth- was very efficient and charming and excellent pickup and drop off arrangements. The car was really easy to drive and felt very good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOCELYN - 25 May 2021
" Very easy car rental booking service. Would recommend to anyone wanting to book a car in Europe "
" Superb customer service and staff, slightly poor vehicle condition this time unfortunately "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by NICHOLAS - 29 March 2021
" Drop-off at Rome FCO was excellent, AVIS would have scored 10's all round if pick-up had been just as hassle free. "
" Normal Italian pick-up experience where they attempt to up-sell. Drives me mad, but seems to happen more-so when the agent is female! "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CHARLES - 28 February 2021
" Prompt and efficient service, excellent car condition. Great price. Very happy "
" We have been using Siciky by car for some time now and we are very satisfied with the services every time. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 07 November 2020
" No significant issues overall. Our only issue was with the shuttle bus collection from Malpensa to Centauro location. After waiting over 20 mins, until calling the office, we had little indication of the wait. "
" The supplied vehicle was clean, sanitised and in good condition. Our only issue was with the shuttle bus collection from Malpensa to Centauro location. After waiting over 20 mins, until calling the office, we had little indication of the wait. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JACQUELINE - 16 October 2020
" all good "
" Everything was fine thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 10 October 2020
" I always use Autoeurope and have done so consistently for many years "
" I was kindly given a small 4X4. good vehicle, efficient, and comfortable, thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DOUGLAS - 01 October 2020
" Would recommend "
" Very easy experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IAN - 04 August 2020
" Excellent service and very competitive as always "
" Absolutely no problems at all - I always use Auto Europe and this time was no difference to the ease and excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JONATHAN - 03 August 2020
" Auto Europe have always been excellent. I have used them for years "
" Decent enough service. Very easy. Ordered a "Ford Fiesta or Similar" and ended up with a Lancia Ypsilon which was a truly terrible car but everything else was fine. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by NIGEL - 27 July 2020
" I will be using Sicily By Car again as the service was far better than other larger multi national companies with a yellow logo! "
" Good service and value - thank you; no fuss at all. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by REMO - 08 March 2020
" autoeurope is good "
" very good car but quite expensive insurance "
Overall Value: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 05 February 2020
" Simple and good prices "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 03 February 2020
" Maggiore were very efficient both on collection and drop off for this hire. "
" Very good. Car was nearly new and in excellent condition. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 02 February 2020
" Top! "
" These guys at Hertz dollar thrifty at malpensa terminal 2 are the best. Always courteous and very efficient. Thanks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 31 January 2020
" good "
" good "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 14 January 2020
" Generally very good "
" Good speedy service "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CHARLES - 12 January 2020
" I have used Auto Europe for years, I recommend you to all my friends. Thank you. "
" Keddy is a joy to deal with. Thank you. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by DAVID - 07 January 2020
" Straight forward booking, no hassle at the airport, either in acquiring or dropping off this car. "
" A good experience using SbC at Malpensa. Staff very friendly and the car was better than expected. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLOS - 06 January 2020
" Yes would use again-a good experience "
" Very good service---thankfully no pressure to purchase insurance "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 02 January 2020
" Everything worked well "
" Everything worked well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALESSANDRO - 02 January 2020
" Great offers, will use again! "
" Everything went smooth, the car was good, the staff didn't try to force-sale any insurance or car upgrade. I even extended the hire, for a very reasonable fee. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAREK - 18 December 2019
" Very satisfied with service "
" Easy and quick pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CATALINA - 06 November 2019
" It was a very good choice for us! "
" It was a queue when we arrive to the office to pick up the car, but the persons tried to move very quick, also our deposit was returned in 2-3 days on my credit car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DERMOTT - 31 October 2019
" Overall very good "
" The time taken to get the car late at night was very short and efficient. Car was clean and as new. Only positive criticism would be an addition of an airport map showing the exact return location (for Milan airport) would have been useful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAURIZIO - 31 October 2019
" smooth "
" flawless "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNAMARIA - 27 October 2019
" Well done "
" I found the staff efficient and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CONSTANTIN - 26 October 2019
" The app was great! "
" The expirience was great using The app was very fast "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GHAZWAN - 24 October 2019
" I haven't had any troubles or worry , well recommended "
" Nice helpful staff at the desk which didn't take more than 10 minutes for paper work and handed the keys in 5 minutes. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by NILVANA - 23 October 2019
" Called auto Europe to query about my delayed Flight and the car rental pick up and the staff was very helpful and willing to sort my problem. "
" I would like to thank you the Dollar staff for waiting for me, as my flight was delayed and the staff stood over 45 min after the closing time waiting for me to collect my car near 1 am. They were very polite and kind. It took me 10 min to pick my car and only 15 min maximum to drop off. I would rent again with them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARLOS - 23 October 2019
" All good "
" Thanks for no hard sell. Please make returns speedier "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 21 October 2019
" Easy booking process "
" Quick and easy process, no problems, car in nice condition, very good price, so much better than taking chances with GoldCar! "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 04 October 2019
" Good value. Very happy - would search for Hertz again. "
" Good value, very happy. Would search for Hertz again. Only negative was a long wait in the office to pick up the vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EMILY - 01 October 2019
" Easy and straightforward. "
" Renting with SmileRent was super easy and inexpensive. Such great value. I did have a few hiccups on the app, but their chat customer service helped me sort it quickly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAHAM - 30 September 2019
" Very easy to book "
" Easy booking, collection and drop off "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LESLEY - 25 September 2019
" Quick & efficient "
" Quick & efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by KEVIN - 20 September 2019
" No hassle rental as always "
" No hassle rental as always "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DONALD - 18 September 2019
" All done very effiiently "
" All done very effiiently "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 17 September 2019
" Great service "
" Pick up and drop off was easy and the vehicle was immaculate presented. Good value and high quality. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TIMOTHY - 16 September 2019
" Very happy and will use them again "
" Fast service, good and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 16 September 2019
" Regular user - offers easy comparison and easy selection of type of hire. "
" Business-like and efficient. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTHUR - 16 September 2019
" Well displayed site with all relevant information. Excellent rates! Will definitely use in the future. "
" Could not have been more pleased with the whole process. excellent customer service. Brand new vehicle. Will definitely use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SONJA - 08 September 2019
" Good price "
" Overall ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ANDREA - 06 September 2019
" Good value option when renting a car. Have used Autoeurope for both family holidays in Australia and Italy. "
" Good new car though could have been cleaner. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by KHALID SARWAR - 06 September 2019
" I would like to book again with autoeurope and dollar. "
" Excellent service and good cooperative staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MICHAEL - 05 September 2019
" Very satisfied with the whole experience. "
" Very good service at the best all around prices that I could find. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MILIN - 03 September 2019
" No fuss, no issues. "
" No fuss, no issue. Got the car quickly and on our way. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 01 September 2019
" Quick service, very reliable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by GUY - 01 September 2019
" Very good "
" Very good "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ADRIAN FRANK - 20 August 2019
" Helpful at both ends; pick up and collection. "
" All OK. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TEWELDE - 16 August 2019
" They are punctual "
" Was fantastic I m happy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by OLIVER - 12 August 2019
" Excellent. "
" Relatively painless pickup and very quick drop off. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by CRISTIAN EUGENIO - 05 August 2019
" Amazing experience "
" Very good "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GEOFFREY - 29 July 2019
" I have used Autoeurope for several years now without any cause to change. I particularly like the comparison of different companies and the excess protection option offered when sellecting the cars. "
" Very efficient pick-up and drop-off. Low mileage car in very good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BIKASH - 26 July 2019
" very fast and friendly service both at the count and at drop off. "
" very friendly service both at pick and drop off. however the car had not been washed and difficult to carry out an inspection. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ANDREW - 25 July 2019
" Good company- generally just works! "
" Pretty good- hard to find office and a bit of walking to do so. Airport signage is shocking everywhere but Milan particularly tricky. Staff good and short wait. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ORLANDO - 13 July 2019
" Upgrade easy and half price please share With sicily by car ! "
" They went the. Stone to stay open until 1am "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDRA - 09 July 2019
" Very good. "
" I had a brand new car, which was great. Everything went very smoothly, with no queues or waiting times. The full cover insurance, if taken out directly with Sicily by Car, is not nearly as expensive as with other firms. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - 18 June 2019
" Super smooth as usual. Autoeurope is the best as usual. Use them to book cars all over the world. "
" Great service and great car. Always check the car before driving away and take out excess insurance with autoeurope to be safe! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - 18 June 2019
" All worked very well "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 12 June 2019
" All good will tent again "
" Efficient helpful staff good car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ADNAN - 03 June 2019
" Great service, excellent car choices. "
" Vert pleased with the professional quality of services in Milan. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 01 June 2019
" I love auto Europe. Best prices all round, best customer service. Thanks guys keep up the good work. I have already recommended your services to friends "
" Honest company who values their clients. Excellent cars, pick up and drop offs with no hidden fees or surprises "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DERRADJI SOUFIANE - 27 May 2019
" Very good quality car and service. Thank you very much "
" Very good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 21 May 2019
" New car and very clean on pick up "
" Speedy and efficient collection and hand back of car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARCO - 09 May 2019
" I have already booked several other cars for future trips with inter rent based on this experience "
" Excellent overall "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARRY - 14 April 2019
" Excellent price very pleased "
" Quick and easy. All the staff were friendly and efficient. Great price too!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 09 April 2019
" Reliable and reasonable "
" They were pretty efficient at both ends and the car was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 27 February 2019
" excellent service "
" excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RUSSELL - 25 February 2019
" Will book with you again "
" The service was very good. Staff were very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 22 February 2019
" Immaculate car and specification as promised. On return I was in a rush and the staff recognised this and rushed to help as quickly as they could even though they were very busy - really helpful and supportive. Thanks you! "
" Efficient, helpful and quick "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GREIG - 21 February 2019
" All very straightforward.....excellent. "
" They attempted to sell me further insurance cover which I'd already paid to auto europe. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PHIL - 21 February 2019
" On the whole very happy "
" The sign in at the airport desk could have been faster! It took about 15 minutes to process my booking. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DERYCK - 20 February 2019
" Thoroughly acceptable transaction "
" Thoroughly acceptable transaction "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by STOYAN - 06 February 2019
" excellent "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TULLIO - 28 January 2019
" Happy "
" Happy "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RAYMOND - 25 January 2019
" Overall Scicily by Car are good value, staff are good and cars clean and reliable. But the collection arrangements are far too slow and will influence my choice of car hire company. "
" Pick up was terrible, it took over an hour to collect the car which is really unacceptable. "
Overall Value: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARY - 17 January 2019
" Super - fantastic!!!! "
" Perfetta!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARIA - 17 January 2019
" Very efficient "
" Well managed "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by SAMOUIL - 07 January 2019
" I was happy with the car and the service. No issues at all. "
" I would have expected that in the north of Italy winter tyres would be fitted as standard in December. Other than that I was completely satisfied with my rental. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STEVEN - 05 January 2019
" hassle free "
" convenient and easy to use "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PANCRAZIO - 02 January 2019
" By far my favourite web site for car rental comparisons, I stopped using any other. "
" Enterprise is by far my favourite rental company and I always choose them when I can. Staff were friendly and happy to explain everything about the conditions of rental and vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDOARDO - 30 December 2018
" The phone number on the Autoeurope voucher is wrong. Interrent is now located inside the airport terminal and a shuttle is no longer needed. This was an inconvenience as we drove to pick up the vehicle and Interrent address on Google Maps was wrong. Information on Autoeurope and on Google needs updating. "
" The phone number on the Autoeurope voucher is wrong. Interrent is now located inside the airport terminal and a shuttle is no longer needed. This was an inconvenience as we drove to pick up the vehicle and Interrent address on Google Maps was wrong. Information on Autoeurope and on Google needs updating. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GEORGE - 30 December 2018
" Car was clean and a joy to drive. "
" Very efficient and pleasant staff. Would definitely use again and recommend to friends. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEFANO - 20 December 2018
" Easy booking, good choice of different rentals. "
" Everything worked perfectly, quick shuttle pickup, smooth car collection process. The vehicle was in perfect conditions, although the winter tyres didn't seem very efficient even with little snowy conditions. The CNG fuel (gas) was very convenient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAVID - 15 December 2018
" Great experience overall, however the car I was given had a faulty fuel gauge: not ideal especially on a brand new car. "
" Great car rental company, very nice cars and customer service. Of the bests car rental companies that I have used (and I used many!) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CHRISTOS ALEXANDROS - 13 December 2018
" Excellent "
" Excellent service at desk "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FAE - 07 December 2018
" Very good value and good service "
" Very good value - easy to access at the airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GEOFFREY - 04 December 2018
" Always look at Autoeurope first for excess protected car hire. "
" Very Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WILLIAM - 27 November 2018
" Good service and car was ready to go when I arrived "
" Good service and car was ready to go when I arrived "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 20 November 2018
" Hassle free. "
" Allocated car was of category as booked, but not a cross-over as advertised. Staff did offer a substitute with a surcharge which we accepted. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GARY - 15 November 2018
" Professional "
" Friendly helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 14 November 2018
" Auto Europe always provide competitive pricing and the car supplier firefly was good "
" Firefly are always good using ex hertz vehicles. Only slight issue is that in last two occasions the car has still been in preparation delaying my departure "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 12 November 2018
" Great experience "
" So easy to deal with, from prompt service at counter, to drop off procedure and sign off. Would recommend. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CRAIG - 30 October 2018
" Thanks "
" Excellent service lovely car. No problems. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNE - 28 October 2018
" Usually renting a car is a stressful process but everything went extremely smoothly and I would book with Sicily by Car again if this is the usual service they offer. "
" A very smooth process throughout. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARETH - 26 October 2018
" Absolutely excellent!!! "
" Best car rental experience I've ever had! Great price, great car, great service and no hidden fees. It was all so easy!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JULIA - 22 October 2018
" Autoeuropa is a great site to compare car hire prices "
" They are based in terminal 2 and i arrived in to terminal 1 - a short coach transfer but it was slow and inconvenient especially on the return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WILLIAM - 19 October 2018
" The lady that checked us in at the Milan airport was extremely friendly and helpful. She seemed to really like her job. "
" Made our Italy trip an excellent trip. Touring the country side was amazing. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 12 October 2018
" Easy as usual and competitive rates "
" Firefly is part of hertz so they are easy to deal with "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROMULUS - 08 October 2018
" nice car.nice people "
" nice car.nice people "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALAN - 06 October 2018
" All very efficient. "
" Efficient, even if the young lady on the desk was a bit over-eager to sell extras, like upgrade to a bigger car (which I didn't need). Car had some minor existing damage. Checked and verbally given the OK on return. I await return of petrol deposit, having returned the vehicle with a full tank. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by MICHAEL - 06 October 2018
" Good choice of cars at good prices "
" very smooth pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JENNIFER - 05 October 2018
" fine, used several times in the past. "
" too much pressure at counter to take extra insurance. "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BALJIT - 04 October 2018
" Everything was quick and easy. Car was new and clean. Higly recomend "
" Everything was quick and easy. Car was new and clean "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARY - 03 October 2018
" No problems "
" No problems encountered you quite often hear horror stories with car hire. My experience was simple and trouble free "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SHIRLEY - 03 October 2018
" As noted above. The Europcar branch staff and manager at Milan Malpensa airport were immensely helpful and ensured that I received a suitable vehicle, even though they had to get it in from another branch. "
" I was offered a free upgrade to a larger vehicle as what I had reserved was not available on the day. I declined this as I had some concerns over the area in which I would be driving and parking. The Europcar branch staff were immensely helpful and although there was a delay, they ensured that I received a car that met my requirements in terms of size and automatic transmission. This was certainly among the best treatment I have ever received from a car-hire operator. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KIERAN - 01 October 2018
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDRA - 15 September 2018
" Autoeurope gives a wide and competitive selection of cars for hire and the site is very easy to use. "
" Person dealing with drop off was very efficient but not nearly as friendly as other counter staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNETTE - 14 September 2018
" Very straightforward and good value for money "
" Professional efficient treatment. Fine to hire a slightly older car for a reasonable price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MATTHEW - 10 September 2018
" Found me a great deal on car hire "
" All very efficient "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EKATERINA - 03 September 2018
" Convenient and fast booking. I have been using AutoEurope for a few years to rent a car. "
" The only frustration was - it took about 2 hours to pick up the car in the airport , longer than to fly to Milan. However the car was very good in a good condition and very reasonable rental price. "
Overall Value: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OLIVER - 02 September 2018
" No comment "
" No comment "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDRII - 31 August 2018
" All good "
" All was fast and smooth. Unfortunately my favourite fiat 500 wasn't available but I got an upgrade to higher class car for free "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IRITH - 25 August 2018
" Very good. "
" Lovely staff, all went smoothly and efficiently. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SARA - 10 August 2018
" I have always used Auto Europe for car hire in Italy. It is low cost, good service and friendly staff. Thank you "
" Easy to collect the car and the staff was kind and friendly. Although there was a delay of 45 mins this time. Overall very happy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DAVID - 22 July 2018
" Overall experience very positive. The only problem was not having a phone charger in the vehicle. If we had known we would have brought a different adapter. "
" Very efficient. Provided us with good information about services, location. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SIMON NEIL - 21 July 2018
" Overall Autoeurope are really good. "
" A bit slow getting the car. Issue with the car and staff gave an upgrade because of this which was good. Had to be persistent to get the return paperwork signed. "
Overall Value: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MILAN, IT - Reviewed by PETER - 18 July 2018
" Good "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PAOLO - 16 July 2018
" I received a nearly new car, a BMW , clean and perfect conditions, very easy to understand their contract without any "strange" conditions. I hope to use them again. "
" I used Maggiore in the past and it's ever the best one. Great customer service and cars. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VALDAS - 15 July 2018
" Everything good. "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MICHAEL - 11 July 2018
" All of it was smooth and efficient. Car was excellent. "
" Can trust this company, some companies try to take more money from you. Remember they hold a large deposit and some invent reasons to withhold the deposit. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STUART - 04 July 2018
" Fully recommend. I took out the zero excess insurance policy through AutoEurope as well, was cheaper than taking out my own. No issues with Sicily By Car either. This is at least the 4th time I have booked with them. If you're worried about the size of deposits needed at time of collection, check the deals on the upgraded insurance policies as this differs per car. I switched to a bog standard mini size car (fiesta) from a Fiat 500 and reduced my deposit from £1500 to £200. "
" Incredible value. The car was a bit scuffed but I'd rather that than a prestige one for 10 days of driving in and around the N Italian lakes. Saw mixed reviews before booking but the majority were down to peoples admin rather than Auto Europe or Sicily by Car. Had no issues at all. Great value and service from start to finish. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 28 June 2018
" The experience was really good. Pick up and return were relatively quick and trouble free, paperwork was emailed immediately and deposit was released as soon as the final paperwork was signed. Also the car was quite new and top quality. I will happily hire with Auto Europe again. "
" Very efficient and trouble free. Staff were knowledgeable and did not try to up-sell options that I didn't want. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LOUISA - 27 June 2018
" Smooth booking, pick up and drop off. Good value "
" Easy to pick up. No hard sell for additional extras "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALASTAIR - 26 June 2018
" We're off to Italy again, I didn't bother searching for prices, I just booked the same car, with the same company again. That's a great measure of customer satisfaction. "
" no queues at the desk in the office; prompt, polite, efficient service with no attempts made to pressurise me into buying additional products. I was politely offered a satnav, an upgrade and a refuelling option but a polite no was sufficient to move through the booking out process. CDW procedure was explained. Damage noted and documented. 300Euro preauthorisation taken on my credit card. The car was spotless, fairly new and well equipped Booking in procedure was simple, efficient. Chap met us at the drop off, he examined the car, quick signature and we were done. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DANIEL - 25 June 2018
" Always a good price saves shopping around. Cheaper options don't always include what you need when you read the small print. "
" Smooth transaction. Only confusing thing is extra insurance they try to sell you when believe you have bought full insurance and excess waiver up front via autoeurope. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by KEVIN - 24 June 2018
" Excellent service. "
" All dealings were with Europcar "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PHILIP - 23 June 2018
" Very efficient "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 20 June 2018
" Delighted with the price and options "
" I had to wait about 30 minutes in line for service, but once I was being served, the process was fast and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANTONIO - 14 June 2018
" Staff and experience all good "
" good experience, and nice new car (I was the first person to use it). "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ONORIO - 09 June 2018
" Very good "
" All went well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAHAM - 18 May 2018
" Overall was very good. No issues I usually fear of damage claims as everything about condition of vehicle at beginning and end was handled perfectly. "
" This was an excellent experience. Excellent upgrade too for modest fee "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by OWEN - 17 May 2018
" Overall very good. "
" Pleasantly surprised by the efficiency of the girl at the counter at terminal 1 although there was some confusion on the paperwork that i had, she sorted it out. On return of the car there was no one to check condition/fuel etc. Other than those, no problem, will definitely use them again . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOM - 14 May 2018
" I liked the price comparisons as well as the price guarantee - the price had dropped since first booking and a no quibble refund was provided when I phoned up to say the current price was lower. "
" We went with Sicily by Car on this occasion as it was the cheapest and best value at the time. We benefitted from an upgrade which was an added bonus. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by BRENDA - 12 May 2018
" Such an easy web site to navigate and always a great price. "
" An excellent service as usual. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DUILIA - 19 June 2015
" Great service, trouble free and customer services ensured I was emailed my voucher promptly as I booked the car only a couple of days before my departure - excellent vslue car hire. "
" Having read previous comments I was somewhat concerned about the service I would receive in Linate. In actual fact they were polite, issued my car quickly, explained everything clearly (including the amount blocked on my credit card in case of damage or theft, unbloked on safe return of the car). When I explained that one of my passengers had some mobility problems they suggested a particular make/model which would be easier to get in and out of. The car only had 11000 km on the clock and was perfect. Only problem I can envisage is if you ever need to change the car as they have limited branches so do check if there is a branch near you. I wholly recommend their Linate airport office. "
MILAN, IT - Reviewed by KEVIN - 26 May 2015
" extremely efficient service. "
" Friendly and efficient service "
MILAN, IT - Reviewed by FRANCOISE - 21 May 2015
" Advertise price correctly, I.e company that adds a full extra day because flight departure time is 5 hours after flight arrival time should be advertised as one more day than needed instead of reducing the rental duration that traveller not always re verify. I use auto Europe regularly and was normally happy. So still recommend it although not this time. "
" Not in airport arrival. Transport dreadful. Unpleasant staff and charged you one full price day extra for one hour delay in giving car back when I requested quote for later drop in than collecting "
MILAN, IT - Reviewed by NICHOLAS - 13 May 2015
" Great service, as always. My only comment is to provide clearer contact information and office location for off-site rental companies, in this case Firefly "
" Good if you don't mind being shuttled to an off-site location to pick up and drop off. They need to provide clearer information on office location to avoid delay in locating them at a time of late arrival, as was the case with me. But otherwise Firefly was fine. The car was quite old but it worked well, their office was scruffy, the staff helpful but scruffy also. In short you get what you pay for...and they were great value for money "
MILAN, IT - Reviewed by CLIFFORD - 26 April 2015
" Excellent service and prices, will always use Auto Europe "
" No problems, excellent car and excellent service "
MILAN, IT - Reviewed by GRAHAM - 01 March 2015
" All good "
" a) Charge as much for snow chains as the car and they wont let you take the car without chains. Very dishonest! I could go to the supermarket and buy a complete set for the amount charged. b) Had to wait a long time to pick up car. There were spare people behind desk but were doing other non-essential activities which could be done after the queue of waiting customers had disappeared. Definitely not recommend "
MILAN, IT - Reviewed by JAN - 25 February 2015
" The link to the voucher in the email was not totally clear. I accidentally purchased your insurance waiver cover when I thought I was printing off the voucher...probably my mistake as I was in a last minute rush but I have my own annual cover and did not need to spend another £30 on unnecessary insurance. "
" They should include snow chains as standard in winter as it is a legal requirement to have them. "
MILAN, IT - Reviewed by ROGER - 12 January 2015
" Our whole experience was excellent. "
" Very good friendly service and when we discovered that we didn't have snow chains they were able to provide us with some when we drove to Turin. That was entirely our fault because ewe didn't check! "
MILAN, IT - Reviewed by SUSAN - 05 January 2015
" Excellent service "
" Quick pick up, prompt dispatch. Great to have free snow chains & extra driver. Cars often very scratched but perfectly functional. Fabulous prices. "
MILAN, IT - Reviewed by ANDREW - 04 January 2015
" It's always a pleasure to do business with you.no fuss no hassle, and always a good rate. Thank you "
" My only concern was the law in italy between 1 December 2014 until 8 April 2015 about winter tyres fitted to cars. On this trip I did experience snow and freezing temperatures in the region I was in. What is the possibilitie or procedure for winter tyres on hired cars. Kind regards, andrew "
MILAN, IT - Reviewed by ARTHUR - 04 January 2015
" Good prices and efficient booking procedure "
" An unexpected upgrade on our vehicle which was most welcome. Thorough inspection on return which is reassuring. "
MILAN, IT - Reviewed by ALBERTO - 03 January 2015
" it was good "
" I had good service and people were professional "
MILAN, IT - Reviewed by ADRIAN - 02 January 2015
" Excellent service "
" Received a free upgrade to a brand new car. Staff very helpful and efficient "
MILAN, IT - Reviewed by ALEXANDER - 29 December 2014
" Always a great price and easy to use. "
" Better car checks at the start to ensure all damage from the previous driver is noted. "
MILAN, IT - Reviewed by JOSEPH - 13 November 2014
" I tried booking with other companies but eventually seeled for AutoEurope about 5 years ago and have used them at least 20 or 30 times since then. I like the ease of booking which is quick and precise, the fact that it is easy to change one's plans and/or get a refund, and the efficiency and pleasantness of the personnel when a change to a booking needs to be . done, either by email or on the phone. "
" Quick pickup, literally less than 5 minutes, and dropoff, about 2 minutes!!! "
MILAN, IT - Reviewed by LEONARDO - 03 November 2014
" I like your service and have been impressed over the years. Never had to use the refund excess service and just concerned about whether it works? "
" People at desk are not there for customers. They are there for themselves. We are an annoyance and an intrusion on their professional lives. They always have something more important to do than serve the customer at the desk. "
MILAN, IT - Reviewed by MARTINO - 01 November 2014
" Girl at the desk was very helpful and cheery..I hire a lot of cars from Milan and this has been the best experience by far "
" Car was very clean and not a scratch on it "
MILAN, IT - Reviewed by SARAH - 25 October 2014
" Mostly reliable and business-like - see comments below. "
" I booked a Fiat Panda or similar as my husband uses a wheelchair and we needed the space. I was told I would be given a Panda, but it would have to come from the garage which would take 20 minutes maximum. We went to the compound to wait. The first car to arrive was a Fiat 500 and very apologetically the driver went off to get a Panda. 50 minutes later he arrived back with the correct car, handed us the keys and left. The gentleman in charge of the compound was very apologetic about the wait, but said there was nothing he could do but await the arrival of the car from the garage. As our flight from Cantania was half an hour late getting in, surely the car should have been in the compound before we had landed? "
MILAN, IT - Reviewed by ANDREW - 21 October 2014
" Service was fine. It would be helpfull if you could give your customers a written note on the legal speed limits, and other restrictions prevailing in country at the time of hire. This would help towards a good start. "
" We had no problems. "
MILAN, IT - Reviewed by GARETH - 04 October 2014
" Good service throughout. "
MILAN, IT - Reviewed by GRAHAM - 01 October 2014
" Simple and straightforward booking process. "
" I booked a GPS system but it didn't work when I was given it. It was the only one available, so the charge was cancelled but this did cause some inconvenience. The supplied vehicle (Audi A1) was excellent, however. I would give this company another chance as the prices were good. "
MILAN, IT - Reviewed by POH - 08 September 2014
" Price compbatible and in general and also able to cancel if required. "
" The experience with Thrifty was good. No long queue and the person that checked me out was most helpful. Also that was someone available at the chack in of the car whenI returned the car "
MILAN, IT - Reviewed by CHARLES - 23 August 2014
" The website was easy to use, but the insurance situation remains unclear in spite of your best efforts. "
" All fine and helpful (and the car was upgraded) and we seemed to achieve full insurance coverage, though we didn't have to test it, fortunately. "
MILAN, IT - Reviewed by JOANNA - 18 August 2014
" Easy booking, great customer service; good value for money. Will definitely use again. Thanks "
" Great service @ the airport, great car, easy to book, friendly customer service & good advice given. Would definitely recommend and will use again. "
MILAN, IT - Reviewed by VERONICA - 13 August 2014
" All went well with no problems at all "
" no suggestions "
MILAN, IT - Reviewed by DAVID - 19 July 2014
" Very helpful. Liked the e-mail 'reminder' just before our trip. "
" Registering at the desk went smoothly and the operative was polite and helpful. We also got great help setting up our GPS when we picked up the car from the parking lot. "
MILAN, IT - Reviewed by KEVIN - 25 June 2014
" Very friendly, very easy and a good car at a brilliant price! "
" Excellent friendly service. Quick and easy pick up from airport. Would use them again. "
MILAN, IT - Reviewed by RAYMOND - 22 June 2014
" Very good service, everything worked well, would have liked to have had option of zero excess insurance from Auto Europe rather than hire company Maggiore. "
" Very good friendly service, took out their 0 excess insurance which was quite expensive. Airport signage at Linate for return of hire cars is very poor, not really Maggiore's fault. Would use them again as all in all a good service. "
MILAN, IT - Reviewed by ANDREW - 17 June 2014
" I feel very safe and satisfied dealing with auto Europe. I never had any issues so far but I'm sure they are there to help you if anything happens . Thank you. "
" Very efficient and helpfull. "
MILAN, IT - Reviewed by DAVID - 13 June 2014
" Everything ran smoothly "
" Very Good "
MILAN, IT - Reviewed by MICHAEL - 10 June 2014
" Everything went ok.thank you. "
" Everything went ok.thank you. "
MILAN, IT - Reviewed by IAN - 03 June 2014
" Auto Europe handled everything at the booking end efficiently and promptly. "
" I have used Firefly several times. I actually prefer the off-site location to suppliers based at the airport as collection and delivery is easier and often quicker. The cars are always in good condition and the higher mileage is a fair exchange for the much lower rental charges. "
MILAN, IT - Reviewed by ROGER - 03 June 2014
" Online portion was well done. "
" 20 minute wait to rent car at Malphases Airport "
MILAN, IT - Reviewed by MARK - 03 June 2014
" Happy with the booking and will use again. "
" Auto Europe was great however when i picked up the car it had a few scratches on the back the guy in the garage didnt want to inspect the car but in the end he made a note. Either way will use Auto Europe again. thanks, "
MILAN, IT - Reviewed by DONNA - 26 May 2014
" Easy to use site, have used before and almost certainly will again. "
" After booking realised they weren't on site at the airport, you have to call them on arrival and they send minibus to pick up. Then checked tripadvisor which had multiple horror stories about them. Should have read the small print first! Was very anxious at the airport. But minibus arrived within 10 minutes of the call. Paperwork sorted easily at office. Car not in best condition, lots of bumps and scratches, but this actually made me less nervous about driving an unfamiliar car, I was less bothered about causing further damage! Obviously a 'budget' operation, but generally a very positive experience. "
MILAN, IT - Reviewed by ROBERT - 30 April 2014
" GOOD VALUE AND EXCELLENT SERVICE. VERY PLEASED TO BE ABLE TO HIRE A CAR WITH FULL TO FULL FUEL POLICY NOT FULL TO EMPTY "
" LOW MILEAGE CAR BUT HAD NOT BEEN CLEANED FROM ITS PREVIOUS HIRE OTHER THAN THAT VERY GOOD SERVICE. "
MILAN, IT - Reviewed by RUSSELL - 24 April 2014
" Fast, friendly & hassle free. "
" Fast, friendly & hassle free. "
MILAN, IT - Reviewed by SUSAN - 22 April 2014
" For destinations such as Milan where locally there is a requirement to have snow chains during the winter months this needs to be able to be easily added to booking at time of booking as variations in charges for these items can change the overall cost. Several e mails & phone calls never cleared up the issue "
" Quick pick up, very helpful staff & fairly speedy paperwork at delivery & drop off. However, cars very badly damaged all over which took time to check, very high mileage & I wasn't all that confident about reliability although I did not experience any problems with the second car. Upon arrival I was offered 3 cars, 1 had no petrol so I would have to wait for 15 mins as he went to refuel, 2nd free upgrade to SWagon or 3rd automatic car which I didn't want as I was going to the mountains. I chose SWagon but having completed paperwork & checked the considerable body damage I then discovered this had an electrical fault & wouldn't start, so then I had to wait whilst he refuelled the 1st one & then had to go through check in all over again! "
MILAN, IT - Reviewed by RICHARD - 12 April 2014
" Easy to book, good information/communications; very cost-effective "
" Efficient and inexpensive. Make it more specific that you MUST call them from airport rather than just wait for pickup. Nearest petrol station to Malpensa is unmanned and difficult to use - didn't take credit card or certain notes. Better not to recommend this or to warn of difficulties "
MILAN, IT - Reviewed by MARTIN DAVID - 31 March 2014
" Your website is too slow to change the selected fields for final purchase option selection? "
" Returning vehicle to Malpensa Airport was nightmare, as not any visible direction signs to Maggiore return location and I was not the only person facing the same difficulty at my airport departure time window? "
MILAN, IT - Reviewed by GIANLUCA - 25 February 2014
" Great car, polite and professional staff. No brainer "
" See comments above "
MILAN, IT - Reviewed by TOBY - 28 January 2014
" like the telephone query service. always useful and responsive. I had a question on winter tyres which was answered extremely clearly and quickly. bonus that all call centres respondents spoke english "
" car wasn't exactly what we expected - I took 5 guys and we ordered a fiat freemount. turned up and got an audi q5....smaller car. "
MILAN, IT - Reviewed by VALENTINA - 27 January 2014
" Pricing in low season could be a bit more affordable "
" Service is good both at office level than at the car depot "
MILAN, IT - Reviewed by SAM - 07 January 2014
" No problems with the service, staff were quick and knowledgeable when I spoke with them about changing the booking "
" Collection office in Milan, via Luigi Galvani, had run out of vehicles. They only had one member of staff working, who had to take calls, returns, and give out new cars when possible - she tried hard, but there was too much for her to deal with on her own. The queue was badly organised. I waited from 9.45 to 12.10 before a car was ready for me. The car itself was great, and the return process was very easy (and excellent that it could be returned to an alternative Milan office free of charge). "
MILAN, IT - Reviewed by GRAHAM - 15 December 2013
" Used A-E for many years and always found it very good "
" a) Wait too long for bus to come round. b) Have to phone for collection and unfortunately could not get mobile signal. They should leave a phone in the arrivals hall "
MILAN, IT - Reviewed by ALISTAIR - 11 November 2013
" good company, prices very fair, I've used them three times in the last three week, in Glasgow, Genoa & Milano. "
" Car was well used 83,000km, but ran well. When I picked it up it only had half a tank of fuel, but was marked as Full when I checked the paperwork. I returned the car full, so this"mistake" by Firefly cost me 37 euros extra. They had a 1500 euro hold on my credit card, so no point arguing! Staff at Hertz were good and good English. "
MILAN, IT - Reviewed by JOHN - 05 August 2013
" not enough info about pick up point "
" absolute shambles of a company. Old tatty cars that wont even start . Rip off fuel policy. "
MILAN, IT - Reviewed by SHAUN - 15 July 2013
" Needed to amend booking, which was very easy. All details were correct when we picked up the car. One thing that you may want to make clearer to customers taking out your insurance excess is that the car rental company will still charge a full excess amount to your credit card. "
" We were upgraded to a larger size vehicle, which was great, but the "Oil change required" light was flashing. We asked at the pick-up office if there was a problem and they said it was fine, but we were still worried during our holiday that there would be a problem! As it turned out there wasn't. "
MILAN, IT - Reviewed by DAVID - 17 June 2013
" Very good experience. Two years ago I booked through Travel Jigsaw and was caught. Although the acknowledgment said PAID IN FULL for £301 fully inclusive,it actually cost me £392.76 (£301 + £30.76 Eu34.28 Road License fee + £61 Damage Excess that I did not need). It was in the small print! Never again. I have since booked through you and all is well. "
" A trouble free courteous service. Would happily use them again when we return in September. "
MILAN, IT - Reviewed by ENRICO - 17 June 2013
" Offered an excellent service. Partly down to direct contact avoiding unnecessary sales at the desk. "
" Made an excellent offer through AutoEurope, had no direct contact "
MILAN, IT - Reviewed by RAOUL - 12 June 2013
" Booking process has become really good and you know what you get (e.g. rental company off airport) before you book. "
" Pick-up shuttle service was overloaded on the day we arrived and we waited 45 minutes before we could get into the shuttle. Once there quick and lean process and friendly service with the paperwork and no hard-selling of extras. The car had over 50.000km on the clock and had a few niggles, but overall can recommend for the price. "
MILAN, IT - Reviewed by BORIS - 11 June 2013
" I do like and use auto europe, only thing I would fault is flu to empty tank policies specially on short rentals. "
" a bit slow service , only 1 person at the desk, same with return, full to empty tank policy on 4 day rental is big minus "
MILAN, IT - Reviewed by ALEC - 05 June 2013
" Seemed to go smoothly. "
" Slightly inconvenient being based away from the terminal, but the shuttle service was good. There were some charges not listed in the booking like fuel and the excess charge was 2000- not everyone has that sort of credit available "
MILAN, IT - Reviewed by DOMINIQUE - 01 June 2013
" The terminal building I had to collect the car from was not clear. It would be useful to include precise instructions, including the T2 T1 shuttle service. "
" Very clean, new car. I understand the company is new, which is why there was no staff, or functioning office at drop off point? I was also informed that it's a full/empty return, where the petrol is calculated at a full tank value of 82 and whatever is left in the tank will be refunded on card - not sure how this works but will see once statement received. "
MILAN, IT - Reviewed by MARTYN - 30 May 2013
" no problem with the email booking of the vehicle "
" The attitude of the staff at goldcar leaves a lot to be desired, the customer appears to be an inconvience and you are dealt with in a veryoff hand manner. The main objective it appears is to convince the customer to purchase the extra insurance for 120 euros. The member of staff was most put out when i refused he then tried scare tactics. to the extent that he stated that if we broke down we would be liable for the costs. He said that the car would have to be inspected on return and that we would have to pay for every little scratch. Shame they didnt find the pre exsiting one on the bonnet which we made the staff member examine prior to departure. other customers returning vehicles were not subject to inspection as they had insurance!!! "
MILAN, IT - Reviewed by CRISTIANO - 18 April 2013
" Very profetional staff. I did change the riservation by phone, and they gave me straight away another solution. "
" As soon as I approaced the pick up point, I notice the remote control of the car was not working. Asking help to a member of staff, he reply to me to use the key (not profetional). , he was speaking with someone on the phone, calling three customers plus me waiting to collect the car, Stupid people, giving him such of silly problems, which I got mad same the rest of the customers waiting. At the end I had to upgrade the a class of the car, paying another 28 euros. I will use AutoEurope again, but I will be far away from Thrifty, Sicily by Car and Dollars (same desk and same company) "
MILAN, IT - Reviewed by MOUHAMAD - 01 April 2013
" very friendly and really reasonable price. "
" friendly "
MILAN, IT - Reviewed by HANNAH - 23 February 2013
" Website easy to use. All my aol queries were answered very quickly. "
" Very easy pick up & drop off process. Garage at Milano Centrale was hard to find - it would have been useful to have had the full address. "
MILAN, IT - Reviewed by USMAN - 09 January 2013
" Excellent customer service when I called. Thanks! Call representatives were very polite, knowledgeable, and very helpful; my trip went much smoother because of this. "
MILAN, IT - Reviewed by JAVIER - 06 January 2013
" Best price always "
MILAN, IT - Reviewed by KATRINA - 17 December 2012
" Actually booking with Auto Europe was easy. I've booked with you before and always been satisfied. "
" I was 45 mins waiting at airport for a shuttle bus. It was snowing and I had my elderly mother with me. The amount added at Advantage was unreasonable and 49E to hire snow chains that I did not use was a disgrace! the car I was given had a problem with the central locking and also there was no water in the windscreen washers which caused me problems on the motorway. There was also a problem with the brakes which suggest to me that the car had not been checked. I will not use Advantage again. "
MILAN, IT - Reviewed by STEPHEN - 26 June 2012
" Excellent service. Many thanks "
" Excellent service "
MILAN, IT - Reviewed by LIZA - 26 June 2012
" Really good and efficient service "
" Really good better service than Hertz and Europcar "
MILAN, IT - Reviewed by ZOE - 26 June 2012
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