Auto Europe
- North America
- Central America
MOVENTUR ITALY CUSTOMER REVIEWS
- 6.9
- 7.1
- 7
- 7.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
MOVENTUR ITALY Car Rental Reviews
Average Rating for Moventur :
ROME, IT - Reviewed by BRYONY - 20 September 2025
" We had to wait over 3 hours to get to the car hire site due to the pick up at the airport. Extremely unorganised, several car hire companies working from one vehicle to collect only 8 people at a time with a turn around time of 30 minutes. People pushing to the front with no organisation what so ever. Extremely poor and the poorest car hire service ive experienced (ive hored cars in several countries) staff at the counter were quick to process but in doing so missed off key information and didn't ask the right questions which posed issue. Car was in good working order "
" We had to wait over 3 hours to get to the car hire site due to the pick up at the airport. Extremely unorganised, several car hire companies working from one vehicle to collect only 8 people at a time with a turn around time of 30 minutes. People pushing to the front with no organisation what so ever. Extremely poor and the poorest car hire service ive experienced (ive hored cars in several countries) staff at the counter were quick to process but in doing so missed off key information and didn't ask the right questions which posed issue. Car was in good working order "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by SELIM - 20 August 2025
" Althought i bought the Autoeurope full insurance, the ground staff warned about the insurance, saying it was complete in case of accident etc etc. they kept suggesting we need to purchase theirs. not sure how legit was that. "
" We booked a Viano but got a renault traffic. it was the same category so thats not really an issue. Having said that, the car was v dirty on the outside, and barely cleaned inside. The breaks of the car were faulty and unsfe to drive around. Very disappointed that no checks were carried or quality controls were done before hand. The ground staff was v polite and fast but unf couldnt change the car at that point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by COSTANTINO - 09 August 2025
" Overall happy and very competitive "
" Very good overall service, all cars 1 year or under, would use again "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by MARCO - 01 August 2025
" I felt it was painless "
" It was smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by VICTORIA - 25 July 2025
" We paid for a mercades mini van, but got a Renault. Not the same comparison "
" Getting the mini bus from the airport to the car pick up was a long wait and a complete mess. No proper instructions, people jumping in front "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by FERGAL - 11 July 2025
" Felt like I was scammed. "
" 1. No pickup/ return contract sent via email as promised 2. Car had extensive scrapes on bonnet which were not described at pickup 3. No conversation or report describing current condition of vehicle on pickup 4. Smaller class of vehicle provided versus booked class 5. Accusation of damage (tiny scratch to driver door) upon return. Disputed but charged anyway "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
OLBIA, IT - Reviewed by SHADI - 03 July 2025
" will not use again. "
" terrible service. dirty car and staff at counter are not very helpful. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
OLBIA, IT - Reviewed by PHILIP - 02 July 2025
" Underwhelming! "
" Car was not clean at pick up. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
OLBIA, IT - Reviewed by ALAN DAVID - 17 May 2025
" This was not the best hire i have experienced. "
" I was charged an additional 200 euros for additional insurance. The car was dirty and hadn't been cleaned inside or out and the fuel tank was not completely full. It also had a couple of dents/scratches. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MILAN, IT - Reviewed by DAVID - 15 April 2025
" Very poor indeed. Charged an unexpected drop off fee despite having a written contract stating otherwise. Provided with a 2WD small family car having booked and paid for a 4WD SUV. Condition of car poor, petrol to 1/4 tank and no washer fluid until realised by attendant. We would never use Moventur again and felt very let down by AutoEurope. "
" 1) Auto Europe provided a written quote of 80 Euro to collect at Linate and drop off at Malpensa. At the Moventur counter we were told that the fee was 120 Euro and that the car would not be released to us (despite showing the AutoEurope booking form) unless we paid the full fee. Moventur advised us that this revised fee had been in effect for more than 3 months. 2) We booked a 4 WD Jeep Cherokee or equivalent. We were told that only a 2WD Ford Focus was available, almost no other cars were present on the lot so we really had no option but to take the car. We were skiing, so a) had a 2WD and b) were very tight for luggage space. 3) The car was not prepared well, the attendant did fill the washer fluid for us but the car was not clean and had a quarter tank of fuel. 4) As this was Friday afternoon, we could not reach Auto Europe to discuss or complain. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
OLBIA, IT - Reviewed by DAVID - 21 March 2025
" we have a complaint about the way this supplier applies the excess deposit and removing of it - it is acting contrary to Auto Europe terms. It also leaves people open to fraud by requesting bank details that in our our experience no other suppliers do. "
" we have already emailed our complaint about this supplier - but after 2 days haven't received an acknowledgement or answer from Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by DHARMESH - 27 February 2025
" Don't use moventur "
" They take money from your credit card rather than block it. The money they say is returned after 40 days!! I will never use them again. Complete scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by GANESH - 08 January 2025
" consider managing deposits for rental suppliers "
" No return of deposits and poor communications the moventur "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by SERGEY - 11 November 2024
" All in all good experience "
" We are still awaiting for the refund of the deposit "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by MARK - 31 October 2024
" Staff were very helpful & whole experience was probably the best car hire I have had "
" Moventur were fantastic & very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SUSAN - 11 October 2024
" Nothing further "
" Very good apart from requesting payment for additional driver both prior and at drop off. We had to reiterate that this was free as part of an offer when booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by STEVEN - 02 October 2024
" A good overall experience "
" Good value just took a while for my holding charge to clear "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by VINCENZO - 25 September 2024
" Very pleasant "
" Generally very good they do pressurise you to take their own insurance which is quite expensive and on returning the vehicle they were very slow "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - 24 September 2024
" I am very dissatisfied with the service and I do not think you regard customer service as a priority, despite your website. "
" I have paid for a car hire on 1st May to pick up a car at Rome on 3rd August. I was told there was not a car available due to damage and that we would be reimbursed for any costs. We hired a car from Hertz and sent the invoice to AutoEurope. I have emailed AutoEurope 6 times and spoke to various members of their staff 6 times and we still haven't received the refund. This is completely unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by OLAOTAN - 22 September 2024
" Always used Auto Europe for car rental so can fault the site but they should be more strict on the care rental agencies they put on the site. "
" Took about an hour for the ssgatyke tickle to us from the airport. Then we were given a very damaged car and nothing like what we paid for. When we raised the issue staff was very very rude, shouting and telling us that he does not care about our concerns and that nobody cares about it. He was willing to change the vehicle but still gave us a car that was filthy inside. It was a very bad and traumatic experience. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by THOMAS - 27 August 2024
" The only place to go for European car hire. "
" Very pleased with the car and the quick turnaround and service at Olbia airport. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ROWAN - 11 August 2024
" Z "
" Z "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by JUDITH - 09 August 2024
" Highly recommend this company. "
" The pick up at airport was fast, no pressure at check in to buy extras, the car was almost new, can't fault the service. Would highly recommend. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ROBERT - 23 July 2024
" Very poor "
" They gave us the car filthy dirty to begin with and charged me for cleaning it at the end. Utterly ridiculous. Total rip off artists. You shouldn't be listing them "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by CRAIG - 16 July 2024
" As above "
" Car was dirty on pick up and no screen wash but expected a clean car on drop off. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MILAN, IT - Reviewed by RICHARD - 08 July 2024
" Easy to book "
" We arrived and rang the office 3x and got no response... about an hour later we received a call back but by that point we ordered a taxi as we were going to be late for an event. At the rental company there were 2 guys who didn't apologise that we had to get ourselves there . They use a company called King taxis but no where on the booking details is this mentioned and we saw several minibuses go past but had no info that this was our lift. It was the worst experience I have had of car rental worldwide and I travel 4/5 times per annum and always hire a car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
VERONA, IT - Reviewed by PHILIP - 16 June 2024
" Used for years "
" Couldn't fault "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAFAEL - 07 June 2024
" I was charged a one way fee that was not included in my voucher, I called the customer services straight away and received an e-mail confirming I would be refunded for this fee. Now I am struggling to get hold of the customer services. "
" Had an issue with a one way fee at tha counter, staff werent very nice to deal with, not helpful at all. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by JOSEPH - 04 June 2024
" Auto Europe is easy to use with a good range of options that are easy to review. Only slight issue is that a car we chose initially then became unavailable during the order process. We restarted the process on another device and it reappeared. "
" Negative - Totally different car to what we ordered - much bigger and lower quality. Bodywork in very poor condition. When collecting the car I was asked to give 5 signatures with no chance to see what I was signing for. Office was unexpectedly closed when we dropped off the car. Positive - Good email communication before our trip. Office staff were very efficient and spoke very good, clear English. Lower deposit than competitors and it was returned promptly "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by VISHAL - 03 June 2024
" Not sure I would recommend as I did not get the car I paid for. "
" I would never recommend Moventur to anyone. I paid for and reserved an SUV sized car, automatic gearbox, with full tank of fuel and reserved a toddler seat. They gave me a Ford Focus (small hatchback car), manual gearbox, half a tank of fuel and they didn't give me a toddler seat. I had to go to another car rental company to hire a toddler seat myself, no help from the Moventur staff. The last thing you need when you land 10pm in a foreign country. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MILAN, IT - Reviewed by HAIRUL SHARANI - 28 May 2024
" Auto Europe is good and reliable. This is my second time using the platform. No problem in Brussels last year but this year in Italy it was completely opposite. "
" Italian Moventur doesn't even recognise Malaysia in the system. What is this? We spent more than half an hour waiting for the staff to figure out how to enter my details into their system when everything was already provided via Auto Europe. They still had to do things manually even declined my licence initially though everything was in English and had photo. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MANJOLA - 22 May 2024
" I am very happy for the service I had with this company. "
" Very happy with the service and very polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOHN - 21 May 2024
" Very good - as usual "
" Movertur office not in terminal. Poor instructions by Moventur on location of vehicle at pickup. Car and drop off was fine. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALGHERO, IT - Reviewed by COLIN - 14 May 2024
" I am a fan of AutoEurope and have been using them for many year. I am happy to recommend them to anyone as the failings are, in my opinion, fully with the local Moventur at Alghero Airport. "
" the company advertise "A service tailored down to the smallest details, always brand new cars, kind and qualified staff." This was all far from the experience I had. The car was 5 years old, 68k km on the clock and was battle worn including a missing fuel cover. No one on reception when we arrived or droped off. The car was parked away from the rest of the fleet... The contract I had to sign had no documeted faults on the bodywork! I was told that I had to photo the car myself and submit them to the WhatsApp number. I complained and asked for another car but was refused. I dropped the keys in via the postbox next to the kiosk and have received no communication since confirming receipt or the return of the deposit. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by KEITH - 04 May 2024
" Excellent all round car rental service. "
" Trouble free rental experience. Vehicle provided was an upgrade to the one pre booked.......larger and automatic. Very happy to recommend and would use again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VINCENZO - 03 May 2024
" I call auto europe fro fiumicino airport to find out how to get in touch with tge rent a car company they were very helpful "
" Inexperienced staff, no body pic up the phones, they want to change me for a scratch on the car which I never made thankful I toke a pic of it before hand. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by ISOBEL JENNIFER ANNE - 05 October 2023
" All very helpful and efficient. The Office for the car was away from the majority of the other car offices, but it was clear and easy to reach. "
" very helpful especially as the plane was late and the office had to stay open to help us. efficient comfortable car. pleasant helpful service upon return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by RICHARD - 19 September 2023
" Booking Auto Europe is ok but it would be better to explain that some rentals do not return refundable excess. "
" I went with Moventur after reviews on TravelSupermarket which i thought was good enough, i paid the extra insurance cover , with which i got charged again for once i got to the pick up point. i also asked for Sat Nav in the car but was told by an attendant that Lancia had not supplied the codes for the screens. So we had to use our mobile/ cell phone. I will not be using Moventur again. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by IAIN - 11 August 2023
" Quick, simple and value for money. Thank you. "
" Very efficient and helpful people at the desk. Collecting the car was quick and easy, returned it was as easy. Definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by WILLIAM - 16 June 2023
" No complaints at all, "
" It all went very smoothly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JOHN - 03 April 2023
" no one available to take car at end of hire "
" excess taken without my knowledge unable to claim on excess insurance due to my not being informed of charge promply "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERTO - 01 November 2022
" All good and easy "
" Friendly and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10