AUTO EUROPE MURCIA, SPAIN Car Rental Reviews

MURCIA, ES - Reviewed by MYRIAM - 21 September 2025

" As explained above I had not realised my licence had expired. I called your office to ask if the booking could be altered into my husband's name, and although the lady I spoke to was nice your system did not allow for the change to be made. I understand that the mistake was mine but I also feel that your systems should allow for human error and be more flexible. It would have been very easy to cancel one booking and reissue it in the name of my husband. I would therefore ask that, as a gesture of good will, as I have booked car hires previously through your company, you refund me £152.91 as the car was not taken and I had to pay twice, €434.24 to Centauro and £152.91 to Autoeurope. Please feel free to contact me to discuss this further if need be. "

" The problem wasn't really with Centauro but with the system's inability to be flexible in changing a booking. I hadn't realised that my licence had expired and we had to pay full price for a new booking in my husband's name as the system wouldn't allow us to just change the details. So I had to pay €434.24 to Centauro on top of £152.91 for the original booking. We also couldn't get the car that I had booked, a Ford Focus which was waiting for us on the forecourt, and were given a Kia Nero instead which was one of the worst modern car my husband had ever driven. The staff at Centauro did their best to help but as I said the system would not allow them to change the booking. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by PAUL - 18 September 2025

" Great rental company, great employees and a great car. 5 ⭐ "

" The only comment we have is because we booked the car rental several months ahead we forgot that we had to take the shuttle bus to pick up the car, we was searching for your offices at the airport and it was only when we asked another car rental company where is your office it was them that told us we had to take a shuttle bus, this wasn't a problem at all. Maybe an e mail sent a day or two prior to the rental commencing reminding you that you have to take the shuttle bus to pick up the car. Just a thought. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 15 September 2025

" Always excellent. "

" My 33rd hire with Centauro and never a problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PATRICK - 12 September 2025

" Our first car had a leaking water pump but centauro exchanged the car for another one which was ok. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MURCIA, ES - Reviewed by DAVID - 12 September 2025

" Very easy website. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DONNA - 06 September 2025

" Great company to hire from. "

" Great company to hire from. Although prefer picking up hire car from Murcia as Alicante way too busy and bit disorganised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by NIKI - 24 August 2025

" . "

" Usually very good, however over charged me and would not explain why. Megan on the front desk was very rude. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by SUSAN - 22 August 2025

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by LEE - 22 August 2025

" Unfortunately I cannot comment on this until the problem is resolved. "

" am writing to formally dispute a charge of €340 applied during my recent Thrifty rental at Murcia Airport. Upon collection, the agent, who spoke limited English, insisted that this amount was a deposit, despite my clear explanation that I already held valid third-party insurance for driving in Spain. I paid the amount in good faith, expecting it to be refunded upon return of the vehicle. However, I have since discovered that this was not a deposit but an insurance premium, which I did not authorise or require. The vehicle rental fee of £172.18 had already been paid separately prior to collection. I am attaching evidence of my existing insurance policy, which clearly covered the rental period. I respectfully request: A full refund of the €340 insurance charge. A review of communication practices at Murcia Airport to ensure agents clearly distinguish between mandatory deposits and optional insurance products. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 18 August 2025

" There were no instructions provided on our voucher from auto europe about how and where to collect the car from when we arrived at Murcia airport. It turned out the Drivalia office was located off-site and we eventually by chance spotted a mini bus collecting some other passengers and we were able to flag him down and we were collected on the next pick up but this took nearly an hour and no one was picking up the phone in the Drivalia office. I have two special needs children who were getting very anxious. Apart from that everything was fine. "

" The whole Drivalia experience was wonderful, especially the driver of the pick up/drop off minibus who was extremely friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DEAN - 15 August 2025

" You said OKmobility were off site but they were at the airport "

" Helpful, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARTIN - 06 August 2025

" First time use of Auto Europe, but the deal they found me with a company I would use was excellent value for money and would look to use them again. "

" Whilst I have used Centauro directly before, I have used their Premium service which is quite expensive, and this time I didn't require the extras they give in that, is I tried the more basic service as the pricing was very attractive given the short notice of my trip. I would say that the only negative I would state is the fact that the counter staff take you through your booking in, take the card deposits for the excess and fuel and ask you to sign an electronic pad, but don't explain fully why you are signing. You get your car, check it over take images of any existing damage but have nothing to check it against [or as I thought being my first time this way]. Having taken photos and video of the existing damage, thinking this should do if there was an issue when I bring it back, I left. On arriving at my apartment I checked my phone to find I had been emailed documentation which had my signature on it [from the pad] and showing a simple map of the vehicle with list of where Centauro believed there to be damage. Checking this against my photos I believe there was more than listed, and the document states 'IT IS THE CUSTOMERS RESPONSIBILITY TO RAISE ISSUE OR POINT OUT ANY DESCREPENCY OR ISSUE WITH THE VEHICLE BEFORE LEAVING. This concerned me so I emailed Centauro with my issues and enclosing the images. However I would say there was no need to worry as the vehicle was returned as taken and the staff cleared it as such. Therefore I would say my lesson is learnt and I was once a gain very happy with the Centauro service and definitely continue to use them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by JOHN - 01 August 2025

" Auto Europe was so easy to book and plenty of options to choose from, your added insurance was great value and provided peace of mind that we would not receive any major bills. "

" Pick up at murcia with thrifty was amazingly quick and efficient the staff were very welcome and explained everything it took minutes to fill out the paperwork and we were on our way, the drop was just as easy and cannot recommend thrifty enough will certainly use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PHILIP - 01 August 2025

" Avoid Centauro. Very old (85000 km on clock) and battered car. Car unclean upon collection, Uncaring service. Overcharged. "

" Car not full of fuel upon collection. Charged for full tank on return. 70 euro out of pocket. Centauro uncontactable. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by ANTONY - 29 July 2025

" Drivalia staff were very friendly and patient with us "

" Drivalia staff were very helpful and accommodating to us "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by FRANCIS - 09 July 2025

" Once you add all the extras it is very expensive "

" Insurance very expensive "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by MICHAEL - 05 July 2025

" see above "

" Charged me £400 for 2 tiny marks on wing of vehicle neither of which were made by me. Didn't tell me there was a problem at the dropoff just sent me e mail with bill on next day. No opportunity to discuss. Very poor practice. Bill is rip off. Will never use Gold car again. It would be nice to get opprtunity to debate but of ourse you won't take any action. You are just going through the motions aren't you?? "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by JACQUELINE - 05 July 2025

" The driving experience was great! "

" They got me to sign the car return document and then sent an email saying the vehicle was damaged. The vehicle must have been damaged before we had it as there was no known incidents. So would advise they check first before sending email re damage. Luckily I had insurance cover anyhow. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by ADRIAN - 04 July 2025

" Very good again. No issues at all. "

" Excellent - as always with Centauro "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 03 July 2025

" Easy simple booking service and very competitive prices "

" Quick transfer from airport to centauro car centre, very friendly staff, quality car and reasonable price No pressure to upgrade insurance etc We always use Centauro if possible "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CHARLES - 02 July 2025

" Smooth transactions and service "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DONNA - 28 June 2025

" Great company and staff at Murcia office. "

" Very friendly staff at collection and drop off points. Car always waiting for you to collect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by ANTHONY - 27 June 2025

" I feel very upset about the hidden charges which no doubt you will say they were in the Ts&Cs. Very disappointing "

" I was very shocked to learn I was being charged an extra 32 euros as I was 70. This was not clear when i booked and very embarassing in front of other customers. It was also limited mileage which wasn't clear "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JOHN - 23 June 2025

" Your service was easy and straightforward. I had received a quote direct from Centauro. The cheapest quote from your site happened to be with Centauro but at a significantly lower quote than they gave me. On picking up the vehicle their agent tried to sell me additional insurance at a cost of around €38 per day saying that because I had booked through a third party website, Centauro would take care of everything rather than me having to go through you. I refused their additional insurance. Overall very disappointed with Centauro. "

" On return, nobody to check vehicle. Lady (who turned out to be the minibus driver said it would be checked later. I had filled up the tank with fuel prior to return but have only received back part of my advance payment. Centauro contact detail difficult to access. I have now managed to send them an email. They have acknowledged receipt of the email and have told me to expect a response in 10 to 14 days. Unacceptable. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ROBERT - 21 June 2025

" No issues with the set up of the rental but I would like some action to get the money back which was stolen from me on the tank of petrol "

" The company took £97 for petrol and gave me a tank with 600km available which seemed full. When I filled it on return, I found that a full tank gave a value of 740km, so I did not receive a full tank. When the petrol was reimbursed, I only recieved £92. I feel like the company has stolen £10-15 from me. They also tried to make me buy more insurance even though I had purchased full cover. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PIOTR - 20 June 2025

" No stress. Very nice "

" Wszystko sprawnie i szybko. Bez problemów. Polecam "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JULIAN - 19 June 2025

" Seamless. "

" Great value. Minimal wait on pick up or drop off. Deposit returned the next day. Very happy with the level of service. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by VERNON - 10 June 2025

" Good overall experience "

" Very efficient service at point of hire, pleasant staff. Well presented car, at a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JOHN - 09 June 2025

" The long wait in the hot sun was intolerable. Staff were very slow "

" 90 minute wait in the hot sun to get into booking office. Pressure to take extra insurance was intense and expensive "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by DANIEL - 04 June 2025

" Very impressed "

" Great experience, very helpful stuff and will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ADRIAN - 29 May 2025

" Very good price, good service. No complaints. "

" All worked very well - as per usual with Centauro. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by MARIANO - 26 May 2025

" Although there were plenty of indications in the small print of potential extra costs in Auto Europe contract, there was nothing to indicate that the payment made for the rental of a car through them was for the car only and that there would be compulsory extra fees for insurances. I felt scammed at the OK Mobility counter when I had to pay over twice the Auto Europe fee to be able to continue on my journey. "

" The car provided was not the same type or make I requested. The car offered was electric, my stay was in the mountains of Spain where there is very little if any electric chargers. I was told the fee paid to Auto Europe was for car only. I had to pay over twice the amount extra for compulsory insurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by RONALD - 25 May 2025

" I think that this is the third time I have hired a vehicle with Drivalia at Murcia Airport via yourselves. As is evident by the scores I have given essentially Drivalia has provided a worry free experience on each occasion. However the two points outlined above do concern me. "

" There are two aspects to the booking which did cause me concern. Firstly I was told that due to our destination being too far from the Drivalia office (about 120 miles) we would have none of the breakdown cover normally available. Consequently we purchased Drivalia's additional insurance cover for approximately 15 euros for the hire period(I appreciate your standard warning if in doubt about purchasing any additional cover). I am wondering whether your voucher could make it clear for what distance any standard breakdown cover remains effective. Secondly I was told that the hiring was subject to limited mileage, I recall 2000km. I pointed out that your voucher states mileage to be unlimited. The response to this was that in appropriate circumstances Drivalia would have charged you rather than me. In the event I don't suppose that I drove more than 500 to 600km but I was surprised about the information given to me in this respect. Drop off was a smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 23 May 2025

" I always use Auto Europe and Centauro for the reasons set out above. Over 30 times and never a problem with either company. "

" Auto Europe and Centauro are both brilliant organisations, professional, responsive and great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 20 May 2025

" Overall, car, drop off, staff and booking with Auto Europe was a satisfactory experience "

" Picking the car up was a particular long wait, a shortage of staff appeared to be the problem "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by LEE - 18 May 2025

" Everything was very easy and the car was great. "

" Very easy and great customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by SIMON - 06 May 2025

" good services "

" good service collecting the car, not so good dropping it off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by DOUGLAS - 30 April 2025

" Happy "

" I was given a choice of vehicles and I chose a Ford Focus. The car ran well but it did have several scratches that were on the hire paperwork so no problem. Very happy with the whole deal and will definitely use Drivalia again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JEFFREY - 29 April 2025

" All round satisfied. "

" Good service and a very decent car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ADAM - 29 April 2025

" Would definitely hire again from this company "

" Great customer service from goldcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 28 April 2025

" Service was adequate although the price was high "

" Efficient & Friendly "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by PETER - 13 April 2025

" Please see above comments. "

" More often or not we use Centauro when hiring a car from Auto Europe and the experience has been good. This time we ordered an economy car and were given a mini car with a lot of minor damages. Because of its small size we could not get both of our small suitcases in the boot and had to place one on the back seat. Also, we were unable to provide transport to our friends at our destination due to the rear area being too small to allow seating with adequate leg room. We consider we should be given a return of monies paid to reflect these points. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by NINA - 08 April 2025

" Nasty robbers, I will never, ever rent from Drivalia again. I did not have any unpaid bills with Drivalia from the past, it was their bullying me, making me frighten from exhaustion "

" At Drivalia they offered to me big Voltswagen car for which they wanted to block my credit card not for E1250 but for E2000. My credit card limit was for E1500 and it was declined. I have to buy full cover for E118.0. Regarding petrol they gave me this car saying 'same to same' and they said it was 1/3 of petrol and they want the same back, but after driving for just 1km it was only 1/4 of petrol. I returned back 1/2 of petrol. Also they asked me if I was renting from Drivalia before, I said yes at one time. He said that I have unpaid bill from the last time, which was a vicious lie. I will never again rent from Drivalia. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 05 April 2025

" Great site "

" Great service great car easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ADRIAN - 23 March 2025

" good price, efficient. "

" car could have been cleaner at pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by ALAN - 22 March 2025

" Was advised to record the car which helped as there was damage on the wheel. Staff where amazing "

" Staff where amazing, couldn't fault the level of service and advice "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by DAVID - 20 January 2025

" See above "

" Very polite and professional staff, good car and admin services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PHILIP - 09 January 2025

" I have used Autoeurope for many years and never had any problems. The website is clear and transparent "

" Very nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JONATHON - 03 November 2024

" As above "

" Great service but the only issue I have is that I still haven't got my deposit back after being given the all clear on return. Not had it back after 4 days ?? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KEVIN - 22 October 2024

" Good price and liked clear way they laid out what insurance had been paid for in a clear manner. "

" Still pushing extra insurance even when you have clearly booked via partner site. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by ANTHONY - 22 October 2024

" Very satisfied with every aspect of the car hire company. "

" Very happy with everything. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ANDREW - 22 October 2024

" The quotations and booking process is as easy as any I have used offering good choice. "

" Second time I have used this service after initial reluctance due to its association with Goldcar. I needn't have worried. Both experiences from Murcia airport have been the best car hire experiences out of many trips to Spain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ALAN - 22 October 2024

" Car had a few scrapes and bruises, but nothing significant (all detailed on the paperwork at check-in). But the experience was fantastic "

" Car had a few scrapes and bruises, but nothing significant (all detailed on the paperwork at check-in). But the experience was fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by FRANCIS - 20 October 2024

" Faultless experience. "

" Very nice experience as I had a problem with my credit. They were very patient and helpful. Will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MIGUEL - 18 October 2024

" good "

" all went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 14 October 2024

" Overall the experience was satisfactory but would like better consideration to the elderly customers "

" I believe elderly customers are treated harshly ie extra car hire charges "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MATTHEW - 14 October 2024

" Easy to book good communication "

" Efficient friendly convenient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RICHARD - 11 October 2024

" Great price and went without issues. "

" Not obvious and no instructions on where to find the transfer bus. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by JACK - 10 October 2024

" Auto Europe was mostly great, except I was not entirely aware you were a third party when booking and that I was not actually hiring a car through Auto Europe. This needs to be made clearer at the time of booking. OK Mobility had a 1.5* rating on Trustpilot and had I been aware that my booking was actually with them I would ot have made that booking. "

" OK Mobility tried forcing us to take out thier extra insurasnce policy before they gave us the car. I explained that I already had cover through Auto Europe and that I therefore did not need their cover but the staff told me it was 'mandatory' to take their cover and I couldnt not leave without it. I stodd my ground as I knew my rights and eventually was given the keys to the car but others could easily be forced into paying this fee. I was also told when I collected the car that I would be emailed a document describing the current damage to the car for reference but I never received this email. As such, when I returned the car they questioned damage to the car saying it was not on their records- luckily I had dated pictures and videos taken when I collected the car showing the damage already there. If I didnt have this evidence I am certain I would have been chagred for the pre-existing damage. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

MURCIA, ES - Reviewed by NIGEL - 08 October 2024

" good communication and easy transaction "

" very quick and efficient collection dropping off took a little longer overall very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 06 October 2024

" I enjoy the service Auto Europe provides always effortless and efficient and good value "

" As usual very efficient and friendly the flight was late and they waited to collect me and and arrange my car The vehicle was perfect for my requirements "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by HAYDN - 30 September 2024

" as above. If you have to pay the extra then it becomes very expensive. "

" i am waiting to see if they charge me for extra excess that i did not know i had to pay 26 Euros per day on top of the £175 already paid. Nothing yet on the credit card. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DEREK - 28 September 2024

" The car had very visible damage on the door and rear wing. The front sensors were faulty and the starting procedure was temperamental. "

" I like the people at Centauro and I have had good experiences with them over 3 hires this year "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MURCIA, ES - Reviewed by ADRIAN - 25 September 2024

" Booking easy. Good prices. No problems at all. "

" As ever, very good service. Efficient. No complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MICHAEL - 23 September 2024

" Competitive prices, easy to use, all booking information passed onto Budget correctly. "

" Overall a good experience, shame you have to wait a while to be picked up for the off site pick up. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by BELINDA - 16 September 2024

" I shall never hire another car again, hidden costs making the whole experience stressful and exorbitant "

" As usual, extra insurance costs on arrival and collecting the car. Rented under false assurances. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by STEPHEN - 12 September 2024

" Very frustrating annoying and angry. "

" I have a UK paper driving licence with is valid until 21/02/2026. I hired a car through AutoEurope on 25/03/2024 reference number #UK5552517 with no problems. Gold refused to give a car stating paper licences weren't valid in Spain since 1/2/24. I subsequently hired a car from LaMangarentacar with no problems. It cost me €67 to get a taxi from Murcia airport to La Magna club. I want my rental fee refunded and the cost of my taxi please. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by ARNOLD - 11 September 2024

" I use AutoEurope a lot, but am queasy about using Avis. My general experience with Avis has not been good in the past. This time was fine. "

" This time around Avis did a good job with a very good comfortable small car for us as we asked. No issues with drop-off, except the drop-off rate in a different city was a bit high. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by SHAUN - 26 August 2024

" As above "

" Car was the worst i have had, High mileage, stained seats front & back and no where to charge your phone. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by PETER - 18 August 2024

" Auto-Europe is also my preferred broker, always competitive and transparent on pricing. Great company. "

" Centauro is my preferred car hire company, efficient, friendly and totally professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by WILLIAM - 28 July 2024

" Did what they said they would Great service "

" Very good service throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by RALF - 21 July 2024

" Ouster stuff very slow long waiting time "

" Counter stuff very slow long waiting time "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by DAVID - 20 July 2024

" Very easy to use. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by GILLIAN - 17 July 2024

" Overall car was good and drop off quick but too long waiting to pickup "

" Pick up took nearly an hour wait..short staffed "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by NEIL - 10 July 2024

" I have tried numerous times to ring you to make a claim for lost keys but cannot get through "

" They charged us for insurance as they have said that your insurance was no good "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JENNIFER - 09 July 2024

" Easy booking system "

" A very long wait to collect the car, 1 1/2 hours in the sun!! "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KENNETH - 09 July 2024

" No problems. Everything very good. "

" no problems, very efficient. 5 star. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KEVIN - 08 July 2024

" The car was good, reasonably priced and our interactions with Firefly (our preferred company to deal with at Murcia) were all excellent, thank you "

" The lady in the Firefly office at Murcia International airport is always so friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by STEPHEN - 08 July 2024

" Staff friendly & efficient. The car was clean & well presented. "

" Relatively quick & efficient. I think they should have a sign at the airport pick up point to show the location as we had to ask around the airport. When dropping off the car we seemed to wait a long time on the minibus before setting off for the airport & this made us a little anxious as we had a lot of baggage to check in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by WILLIAM - 02 July 2024

" Used for many years "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 26 June 2024

" used Auto Europe on many occasions , and would recommend them as good company to book through. "

" I have used Centauro on many occasions, and find them i great car hire company in Spain, the staff are really helpful and polite and explain all costs associated with the car hire. A special mention to the staff at Murcia airport, they were first class with me and my family. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 24 June 2024

" Very good. "

" They were very good - the only issue was I booked 'full to full' but they gave me 'same to same' which is a pain to get right - didn't bother querying it they may have sorted it but I just wanted to get going. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CRAIG - 19 June 2024

" If we had booked directly we would have saved £77 on the additional driver. Not best pleased to say the least. "

" They need more staff but the ones that were there are very good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by VIVIEN - 15 June 2024

" Been using Auto Europe for years, still my first point of reference when hiring a car. "

" Located off terminal at Murcia Airport, but only a few minutes away. Transfer okay; speedy counter service; quick and easy return with fast processing of petrol and deposit refunds "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 14 June 2024

" See above "

" Centauro is always excellent and I trust them absolutely. The company is way ahead of all it's competitors. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DEAN - 05 June 2024

" no issues with booking this vehicle via your services just wish that goldcar was no listed on your services so it cannot be booked and other people conned out of money to. "

" the car was in a poor condition and on return was informed everything was in order. Whilst queueing to board our flight i received an email stating damage to the car at a cost of £250 and an x in the signature box. The vehicle had no addition damage and the images provided of scratches inside the door handle can be seen to be old. I have had to raise a complaint with my credit card provider as their is no contact details for goldcar directly. After reading their reviews this is clearly a tactic they use often in order to increase their rental fees after being the lowest fee on the market. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by CARLA - 31 May 2024

" Simple which is perfect for me - thank you "

" Pleasant polite and easy to understand "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RICHARD - 29 May 2024

" Excellent "

" Easy to book and everything went as planned "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 27 May 2024

" Auful "

" The car we ordered had no air conditioner we ending up having to pay an extra £100 to upgrade , we had previously booked again for July but are afraid of the same thing happening so unless you can confirm we will have working air conditioning we will have to cancel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 27 May 2024

" Would recommend to friends "

" Staff were excellent. Car was brand new and was good to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RICHARD - 19 May 2024

" Rest was very good "

" Pity about the hard sell of insurance at pickup. Kept telling them i did not need it but they kept trying to sell it "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 19 May 2024

" Key'nGo are probably the "best" of the Zero Excess options, and system normally performs simply and effectively...feel we were unlucky with our experience this time!... "

" Use Keyngo when we travel to Spain, and normally no problem....however, this time Key'nGo machine not working, which caused several drivers to queue, about 30mins, waiting for problem to be rectified...once sorted, we were on our way... "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 10 May 2024

" Auto Europe are extremely efficient and make renting a vehicle simple and reasonable priced "

" The vehicle was in perfect condition and the collection experience was very pleasant "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ANDREW - 08 May 2024

" Robbery "

" Got charged 97 Euros for a scuff on the rear bumper that was there when I picked up the car "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DANIEL - 06 May 2024

" Good except staffing issues, staff present did their best and need a pat on the back "

" Friendly helpful staff but only two of them so we're rushed off their feet "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 03 May 2024

" My go-to agents for car hire. "

" Always my preferred provider in Spain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ADAM - 01 May 2024

" It was fine "

" I got picked up from the airport late, when I called the office to find out where they were, there was no answer, called multiple times. The office was slightly off the AIRPORT attached to a service station, which caused big problems as on the way back which was on a Sunday they were closed and didn't offer a ride back but did leave phone numbers for taxis. When we called the taxi it cost us 22 euros to do a 2 min driv (we couldn't walk because it was on) motorway. This significantly increase the cost of the whole rental, would never use again and I am actively telling people to avoid. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by WILLIAM - 30 April 2024

" Everything good "

" Efficient staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 29 April 2024

" Very easy. Great service. We would use again. "

" Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 26 April 2024

" If Goldcar continue in the current experience it will provide an excellent service for hirers "

" On this occasion no problems whatsoever, car, staff and waiting times all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CARL - 24 April 2024

" No problems whatsoever Very smooth and easy experience "

" Very professional and happy staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by GILLIAN - 23 April 2024

" Good prices at Auto Europe. "

" Quick friendly pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RICHARD - 23 April 2024

" Went well with no issues. Although the payment of the fuel in advance and then the refund adds a hidden cost as the refund is always less than the initial payment. "

" No issues. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by HAROLD - 11 April 2024

" Staff were very good and curtious "

" East process when picking up and dropping car off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JOANNA - 09 April 2024

" Lack of transparency plus high additional charges on pick up. Absolutely terrible state of the car - not a single panel which didn't have a scratch or dent. "

" Lack of transparency plus high additional charges on pick up. Absolutely terrible state of the car - not a single panel which didn't have a scratch or dent. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by ALISTER - 03 April 2024

" Car [outside] wasn't clean but difficult perhaps in a dry, windy place. Airport tax was added & paid for at collection - as it is not optional, should this not be added to ALL rental quotes at time of reserving? "

" Pleasant, helpful staff. Service with a smile. Fair price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MANUEL - 22 February 2024

" Very good experience but still waiting for my refund of the petrol of my £55,17 of my rent car "

" Slow service when pick up keys "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by MARK - 12 February 2024

" Still haven't received my deposit back onto my credit card yet "

" Car had lots of scratches which were missing off their chec list "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by MOHAMED SALIM - 27 December 2023

" All in all a good experience with the only exception the car offered was not to my liking. "

" The only constant problem l have experienced with the car hire is not being able to get the car l opted out foray the point of booking. I am always offered an undesirable car. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by STEPHEN - 19 December 2023

" N/A "

" I did not arrive by flight, so there was some initial confusion. When I rang the phone number, it was so poorly recorded that after a few attempts, I still could not hear what button I should press for English. A lady at another rental firm gave me directions to the correct location. I think the problem had nothing to do with the rental firm, but more likely, it was the agency. Of course, I appreciate how many people arrive at an airport to collect a car, but did not arrive at the airport by flying in, so I can see all points of view. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 12 December 2023

" Amazing service at short notice you could not have been more helpful and informative "

" As always very efficient and helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARTIN - 19 November 2023

" really easy to book and changed dates with no trouble "

" all went very smoothly no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by NINA B - 29 October 2023

" Will never ever rent from Auto Europe again "

" Horrible Experience, staff very rude, aggressive and greedy for customer money "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by RICHARD - 24 October 2023

" depends on price "

" pick up a bit slow "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by GARY - 21 October 2023

" Booking with AutoEurope saved some money compared to other agencies. "

" Excellent service st Murcia with nearly new good quality car (5000kms). Transfer shuttle and check out was quick with very clean car and full tank. Return was complicated by small 2 cm scratch on front bumper which was charged. Return shuttle waited for us. We took out extra driver and breakdown insurance which were reasonable charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JOHN SIMON - 20 October 2023

" original car did not have a rear windscreen wiper but Centauro upgraded us straight away "

" Very good, car was fine inside but badly dented and scratched outside "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by KEVAN - 19 October 2023

" The booking with Auto Europe was very good, the Auto Europe rep I spoke to this week about claiming on the insurance was helpful, so no complaints there. Also, the pick up from Drivalia was good, and the car excellent value for the money. So, prior to the drop-off 'inspection', very pleased with the experience (so this review is not prejudice against Auto Europe - that has been good). "

" Pick up of the car was very good, and car (new Citroen C4) was excellent. Reason for low score was that on drop off, their agent was over zealous with the inspection. I pointed out one scuff to the front driver side wheel trim - I'd actually touched one of the high curbs on parking one day, so knew the cause - but the damage wasn't substantial. Plus, I'd also researched replacement trims on the internet beforehand, so knew that a set of FOUR trims could be obtained for less than £40 (UK). There was no other damage ie to tyre or wheel arch, so a charge of 74.38E is excessive (it will be a straight and simple replacement if done at all). Worse still was the 'damage' he then found beneath the passenger side front headlight. It was barely noticeable - so may even have been present when I picked the car up (I recorded said 'damage' on my phone, but it is VERY hard to see, it is so miniscule) - and I have no knowledge of how it occurred (or when!?). So I was staggered when a further charge of 152.89E was applied (if a repair is needed at all, a quick T-Cut would suffice). I was concerned with my flight check in time, so couldn't discuss this long with their agent, so with a final charge of 49.59E's applied for 'Administration' I had to pay 335 Euros there and then, and in order not to miss my flight. An upsetting and stressful end to a great car hire. I have discussed this with an Auto Europe rep - as I took out insurance - and am awaiting developments. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by BARRY - 15 October 2023

" I have used auto auto europe many times over the years so was very disappointed when after getting Covid I had to cancel a booking . On ringing auto Europe they would not refund or more importantly moved the booking so lost the full value I had paid. I will not use them again and hope for a company who values customer service especially to loyal regular customers . "

" See below "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by DAVID - 13 October 2023

" Takes away stress and worry about problems with vehicle.... "

" Always use Key'nGo service....rarely any queue, takes 2 minutes to get car keys, and Zero excess means "No Worries" if you have any issues or damage to vehicle...Total holiday enjoyment!!.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KENNETH - 13 October 2023

" As per number 3 above. Vehicle very dirty, Staff very nice. "

" I have sent my report to yourselves via an e-mail. But to re-iterate upon arrival your receptionist was very pleasant, but unacompanied, therefore due to the computer system repeatedly losing its connection with the internet she was becoming very embarressed as it took over 90 minutes from arrival at your offices to actually driving away with the vehicle. This being no fault of your staff. The vehicle also was not what i had ordered but i would say certainly an upgrade. Unfortunatly the vehicle appeared to have been driven through a sandstorm and not cleaned therefore any scratches or damage could not be seen. Due to the amount of publicity car hire companies are recieving i cleaned some of the veh and found several scratches and minor damage to the vehicle which i pointed out to the lady and she took photographs of it, as i did not want to be accused of causing the damage. The lady that i returned the vehicle to upon my departure was also very nice and polite. Your staff was commendable. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MURCIA, ES - Reviewed by GERALD - 06 October 2023

" As above. "

" I am sure it was supposed to be unlimited mileage, yet when I got there he informed me it was only 2000 miles. He was 10 mins late opening up on returning car, as there was one person waitng that was panicking she would miss her flight. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 04 October 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 03 October 2023

" Easy to use , but never can be sure of the company that you choose "

" Terrible service , unfriendly staff , short staffed , not helpful , no air con in the small office long process of rental ensuring that you buy extra insurance just to get out of the office ,Chinese car terrible quality "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by PAUL - 28 September 2023

" I would definitely use again, the people, the car and the ease of the pick up and drop off made it a pleasurable experience. "

" A real joy to deal with and I didn't feel ripped off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by STEPHEN - 27 September 2023

" Overall, value for money. Standard of car reflected good price. Senior driver, zero excess, unlimited mileage, fair fuel policy. No complaints though. "

" Slow at pick-up. Only one attendant who worked hard and did his best. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KHALID - 22 September 2023

" I will write on trustpilot and on every social media to avoid your company. you have stole £119 out of my deposit, for no reason. I have take video of the car and I can prove the car was the same as you gave it to me. I will seek legal help to retrieve my £119. "

" I hire ford focus from Murcia airport. I returned the car as I got it, return the fuel to full and was given assurance I would get my full refund. Gold car took off me £119 from my deposit. I was not given my full refund without any reason. i'm very disgusted with this theft. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by MICHAEL - 22 September 2023

" Very satisfied with the service overall. Efficient pick up and drop off. "

" Very happy with the car rental. Great service and speedy drop off. Will use again. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by CARON - 19 September 2023

" I didn't want to take out extra insurance but felt pressured "

" I was pressured into taking out extra insurance which was not needed so it cost me an extra £140 as I was too worried not to "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by GEMMA - 07 September 2023

" No Problems would definitely recommend "

" Nice staff very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DANIEL - 05 September 2023

" Very simple with the online booking "

" Collection was a breeze. Drop off was a little more complicated as couldn't get to drop off point with car "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RUSSELL - 04 September 2023

" Everything was excellent apart from the lack of obvious instructions to exit the terminal and find the Drivalia minibus. This meant we hunted around for Drivalia in the car park initially before seeking guidance and returning to the terminal. "

" Excellent, courteous and helpful staff. The car was in excellent condition and presented well. The return handover was friendly and quick and the return minibus was immediate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by BRETT - 29 August 2023

" Please read above "

" On arriving at the service counter to collect my car, I was first to arrive but was asked to step aside because my paperwork wasn't at the top of the pile! I had two young boys and was made to wait another 20 minutes while someone else with no children was dealt with. Once I'd been given the keys to my car, I went to inspect it as I was told there was damage to the rear of the vehicle. By chance, I took a picture of the damage which included a broken light lense. The company was aware of this damage but hadn't repaired it. When I returned the vehicle at the end of my holiday, an inspection was made by a staff member who pointed out the damage at the rear of the car to me. I explained it was there when I collected the car and he asked if I had proof!! I explained it had been identified on the envelope which my key was in, but fortunately I had photographic proof too. He then took a picture and said everything was OK. What if I'd not taken the picture? They'd have tried to accuse me of the damage. It took the edge off my experience and left me feeling anxious. How many times do you try to blame the same damage on different people by not repairing the cars? "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by CLINTON - 22 August 2023

" All was good! "

" Friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 22 August 2023

" Scammed by centauro, and unable to contact auto europe to discuss "

" Charged €200 for scratch that was on the vehicle on collection but not recorded on centauro paperwork, very dissatisfied and really felt scammed. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by BRYAN - 22 August 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by KEELAN - 15 August 2023

" Terrible experience. Will not be using again. No one has responded to my email at customer service either. "

" I returned the car to be told I would receive a penalty charge for a mark that was already there. This mark was so old and insignificant It wasn't noticed when inspecting the car on pick up or would have not been visible with a video. This was a blatant play to charge me as I didn't take out the extra insurance. To add to insult your staff member that was trying to take a picture for "evidence" asked me to block the sunlight as they were having so much trouble making the mark visible on camera. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by MARK - 14 August 2023

" No issues. Not too much post-booking spam. "

" Great customer service. Off-site location was actually an advantage as the bus was waiting for us and the journey was only 5 minutes. Staff were friendly and efficient. The car was virtually brand new. Will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by WENDY - 31 July 2023

" As above "

" We booked out hire car and paid for it expecting the need for credit card details to be kept however once I got there I was asked to pay a further £125 or a similar amount for any damage or hold £1500 on my credit card... firstly, I paid for the collision damage waver in my original booking and secondly I don't have £1500 spare on my credit card and I as not willing to pay anything extra.. so I was left with no car whilst I was visiting a very sick relative in a foreign country. At no time during the booking process was it explained that I'd have to pay extra on top of my original booking to drive the car away. Upon reading my voucher post payment and confirmation of my order I saw that I would be expected to retain an amount on my credit card at pick up not for one minute did I expect it to be such a ridiculous amount, who even has that to put on hold on a credit card when hiring a fiat 500.. maybe a sports car but come on this is ridiculous. I've just returned home and I'm only just getting around to making a full complaint today "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by PAUL - 28 July 2023

" First class service "

" Pleasant and efficient quick pick up and drop off the car had minor damage but was clean and reliable "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by GARY - 20 July 2023

" Straightforward. "

" Simple, nice staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by THOMAS - 19 July 2023

" Still trying to get refund for money deducted "

" Tried very hard to sell insurance 230 euro. Said the insurance i had bought was not valid. 156 pounds deducted from my card with no explanation. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KEITH - 15 July 2023

" The whole experience was a huge success from start to finish a great company with a great team of staff "

" Absolutely superb company well done "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MATTHEW - 14 July 2023

" Auto Europe were very helpful. However all their information was about Alicante and Madrid airport and we were landing at Murcia. "

" I recently rented a car from Centauro Car Hire in Murcia. Overall, I was happy with the experience, but I was annoyed by the 40 euro fee that I had to pay when we arrived late due t a plane delay. The pick-up process was quick and easy. I arrived at the Centauro office at the airport and there was no line. The staff was friendly and helpful, and they quickly processed my paperwork. The car that I was given was clean and in good condition. We called Centauro to let them know that our plane was delayed from Gatwick, and they said that I would have to pay a 40 euro fee as we were going to land after 10pm. I was a bit annoyed by this, as I had no control over the delay. However, I understand that Centauro has to have a policy in place for these situations and employees have to stay late. Overall, I would recommend Centauro Car Hire to others. They have a good selection of cars, and the staff is friendly and helpful. However, be aware that you may have to pay a fee if your plane is delayed. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DEAN - 11 July 2023

" Didn't think much to the car but all very good otherwise "

" Over all very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 28 June 2023

" Very good service and easy to use website "

" Great service from Centauro, they even arranged an upgraded car. I will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 27 June 2023

" Would definitely recommend Drivalia from Murcia airport. Very friendly staff, car was great, no pressure to buy extras. The shuttle was not a problem and overall quicker than using an on airport site company as there was no queue on collection or drop off. "

" Would definitely recommend Drivalia from Murcia airport. Very friendly staff, car was great, no pressure to buy extras. The shuttle was not a problem and overall quicker than using an on airport site company as there was no queue on collection or drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by GAYNOR - 20 June 2023

" As always, excellent and would always use Auto Europe! "

" Unfortunately, as the flight was delayed, KeynGo was only available until 10pm, so we had to use the Goldcar office. I must say that the staff were excellent, great English and we were there for about 5 minutes, so very quick. The car was slightly marked, but I had full insurance so that wasn't an issue on its return. Have heard complete horror stories about Goldcar but for me, they were excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JACQUELINE - 17 June 2023

" Very good excellent service "

" Will use this service next time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JOHN - 10 June 2023

" All good. Nothing needs improvement! "

" Excellent service and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 04 June 2023

" Fast and easy collection and drop off. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ALAN - 03 June 2023

" Very dissatisfied and to be avoided in future "

" After a long wait in a short queue I realised that they were conducting a 'hard sales' tactic to persuade you into buying additional insurance - VERY DISTASTEFUL!! What was to be a good car hire experience turned out to be a con racket!!! I would thoroughly recommend Firefly is avoided, as this is NOT a reputable business "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by PETER GRAHAM - 27 May 2023

" Have used Auto Europe many times and always very happy with experience. "

" very good experience with Drivalia. Staff very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JOHN - 23 May 2023

" Have used auto Europe for many years without any problem. "

" Would have preferred to receive a statement about scratches on car before collection. Otherwise, a very good service. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by DAVID - 09 May 2023

" You were useless when I was stranded at Murcia airport. Apparently car hire companies won't accept the paper drivers license even though they did a couple months earlier. Fortunately another car rental company accepted my license and helped us out of a tricky situation. I've used AutoEurope for years and was disgusted with the service level. I'll never use you again. "

" They were rude, indifferent, and unhelpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by WILLIAM - 30 April 2023

" I have used Auto Europe for many years and will continue to do so ! "

" I paid for a 4 door economy car and was provided with a 2 door compact fiat ! Which was badly scratched as shown on the paperwork ! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MURCIA, ES - Reviewed by KEVIN - 28 April 2023

" No complaints good service "

" Very pleasant efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ROBERT - 27 April 2023

" No further comments. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by KEVIN LOUIS PATRICK - 25 April 2023

" Not clear about pick up or drop off instructions. Had to call to find out how to pick up vehicle and then as per above had to get taxi from vehicle drop off at extra cost. "

" Indifferent Nd would recommend budget. But not at Murcia Airport pick not clear and had to get bus to pick up. When dropping off vehicle at 5 in evening on Saturday your office was closed so I had to drop off keys and book a taxi to take me to the airport. This was an extra cost not sure why you are not located at the airport. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 24 April 2023

" Not auto Europe fault "

" Vehicle offered was not what I had ordered and had to pay an extra charge to get something similar "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by DANIEL - 20 April 2023

" Easy to contact for any questions and I got what I paid for with no hidden fees. "

" Little wait but expected, lovely staff and easy return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JAMES - 13 April 2023

" See above - please never contact me again! "

" We arrived late after a flight delay. I hadn't realised the Eurpcar desk was only open to 4 but in an international airport, I didn't think that would be a problem. Admittedly an error on my side but after ringing the UK number all I got was quite a rude lady quoting T's and C's stating that it was my fault and if I came back tomorrow, there was a chance I might get my car but couldn't guarantee it! it was my error but the lack of help and rudeness was just not acceptable. Whats the point of giving my flight number if nobody looks at it! We went next door and rented a fresh car! Terrible service! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by MARTIN - 07 April 2023

" Ok "

" Booking was very easy. Collection and return was simple with very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 03 April 2023

" Auto Europe staff were helpful in trying to find a solution to the problem but couldn't actually solve it "

" Office closed Had to get taxi to airport "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by PAUL - 31 March 2023

" only downside is that Auto Europe charged us twice for the same rental and havent apid us the second amount back "

" assuiming we dont get charged any spurious amount after I write this the experience was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 27 March 2023

" I have rented with Centureo for over 12 years always reliable with great customer service "

" Very efficient and helpful "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by CHARLES - 14 March 2023

" First time using Auto Europe - I was happy with rental arranged with Europcar - however I would have liked to see the "Auto Europe Car Hire Full Protection" a separate billing item if it was included. And I would have liked to see who was behind the "Excess Guarantee . . ." As it was I bought my own excess insurance. "

" Efficient and friendly staff - no hard sell of expensive over-insurance. Easy return with staff quickly able to confirm the return of the car in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CLIVE - 01 February 2023

" Easy to book car and very competitive price. Need to sort your suppliers out! One hour to collect car is not good enough. "

" Virtually new car so great condition. Real negative of experience was the delay in collecting car- approx 1 hour. Only one staff member dealing with lots of customers. Surely they should anticipate demand and man up accordingly. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JERRY - 29 January 2023

" It was a very smooth process from the start to finish with both companies "

" Ana who checked us in was exceptional, she went above and beyond to help me when i had forgotton an important document. She found me the revelant numbers in the UK to ring. She is a credit to the company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 19 November 2022

" All good "

" Fast efficient service. Possibly because we bought the zero excess option. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by ALAN - 05 November 2022

" One had to read the small print to realise that only a credit card was accepted in payment cover for damage insurance. I had therefore to Insure the car twice !!! "

" The usual con to get extra Insurance. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by PETER - 31 October 2022

" No problems whatsoever - May it long continue !! "

" Everything went like clockwork - thank you ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MELVIN - 15 October 2022

" Will definitely use firm again. "

" Fantastic car. Very easy collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MICHAEL - 13 October 2022

" Didn't read the small print on the car hire that budget were closed on a Sunday. After dropping the car off with the office closed proved very difficult to get back to the airport. Maybe auto Europe could have made us aware of Sunday closure "

" The car would have had a full tank on return unfortunately the staff at budget didn't tell me the petrol station next door was closed on a sunday. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RALF - 12 October 2022

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by NIGEL - 10 October 2022

" YOU CERTAINLY DON'T WANT TO BE JUDGED WHEN USING LEASYS. A BUNCH OF CROOKS. "

" THEY PRETENDED TO BE BASED AT THE AIRPORT BUT THEY WERE AWAY FROM IT. THEIR FUEL POLICY IS RETURN FULL WHICH IS NORMAL. THE PERSON WHO DID THE HANDOVER WHEN WE ARRIVED SAID THERE WERE 3 PETROL STATIONS CLOSE ENOUGH. I USED ONE OF THESE BUT THE AROGANT PERSON WHO DEALT WITH US WHEN WE HANDED BACK THE CAR SAID THERE WAS ONLY 1 PETROL STATION CLOSE ENOUGH AND FINED US . I'LL NEVER USE AUTO EUROPE AGAIN IF LEASYS ARE INVOLVED. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by DIANA - 01 October 2022

" The Centauro rep was not very helpful and didn't have the car I ordered. The office was off the airport and quite hard to find "

" I paid for extra insurance when I booked then was told by centauro that it was not valid and tried to sell me it again. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 25 September 2022

" See above "

" Its always a pleasure hiring a car from Centauro, the staff are excellent, they always inspect your car on return and sign it off as being OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by WILLIAM - 23 September 2022

" Thank you auto Europe "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by GEORGE - 18 September 2022

" brilant need a car retail in spain as we travel quite a few times plus a very good price "

" very good 10 out 10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 12 September 2022

" I was pleasantly surprised with the whole experience, "

" A very professional outfit all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CHRIS - 06 August 2022

" Need to provide better visibility of total hire costs "

" No final bill provided. Plenty of small damages to car prior to collection. Hire extras at higher than expected "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MURCIA, ES - Reviewed by STEPHANIE - 06 August 2022

" Good experience "

" Really please with service and staff they were very helpful when we forgot a bag "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 03 August 2022

" The staff were helpful and courteous "

" Disappointed in the cost of hire,the vehicle although a good runner could have been presented in a cleaner condition. On the plus side the staff were very helpful and efficient. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MURCIA, ES - Reviewed by JOHN - 16 July 2022

" When realising less than 24hr car hire opening hours, your representative Ada (Lis), was in contact with Budget and confirmed increase in hours. Cheers "

" Pick up and drop off service, excellent. Was a little concerned about opening hrs not being 24hr. We had a short delay in but pick up was still there after their normal open hours. 08.00 opening, still had sufficient time to catch return flight. Brilliant service and staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MICHAEL - 05 July 2022

" Overall apart from the airport collection the experience was good. "

" There was no sign on the pickup vehicle.If we hadn't walked up and down the line of cars and vans asking we may well have missed the pickup. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by WILLIAM - 01 July 2022

" Continued good service "

" Very good collecting and drop off "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by JONATHAN - 29 June 2022

" All good. "

" The wait was quite long and then I received a car with chipped windscreen. Fortunately when I went back to change the car the queue had gone. The lady receiving the car back at Murcia (Eva Maria) could not have been more helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 22 June 2022

" All good from Auto Europe "

" They were average. The car was not in good condition. Not very clean. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MURCIA, ES - Reviewed by GRAHAM - 21 June 2022

" No problem booking with auto "

" We landed in covera Airport at 2110. Leases did not arrive until 2210. We tried to ring them but no answer, having tried 6 times. Just as we were trying to arrange another car hire with another supplier. Not a good situation to be in. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by PAUL - 19 June 2022

" Ok "

" Overall ok. But car was excessively dirty when picked it up and there was nobody about when iI and 3 others dropped our cars off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by KENNETH - 18 June 2022

" Very pleased with everything "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JACOB - 11 June 2022

" Hidden charges and car not clean will not be using again! "

" Hidden charges at the airport cost me an extra €300-400 Car was dirty "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MURCIA, ES - Reviewed by ALAN - 09 June 2022

" Autoeurope is ok but needs to CLEARLY CLARIFY how the insurance is covered within the rental cost "

" TERRIBLE- they did not recognise the additional insurance cover, which was on my Autoeurope rental agreement and I was forced to pay an additional £145 for their insurance - will never use Interrent again & considering posting comments on Instagram etc "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MURCIA, ES - Reviewed by CLAIRE - 04 June 2022

" Was not happy I had to have extra insurance "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MICHAEL - 01 June 2022

" Already have "

" Just a good service , no trying to sell me anything and trying to get more money out of me. Nice to be like this all the time "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by RICHARD - 27 May 2022

" It appears the counter staff do not take any notice of any booking through a third party agency. I will no be using Auto Europe again unless I receive assurances that my booking is legitimate and will be upheld by the car agency as legit without any further hassle. "

" At arrival. The counter staff. Jose, insisted that I didn't have the correct insurance. Despite me informing him that it had all been prepaid through my booking. Consequently he would not let the car out until I paid for more insurance, 165Euros extra. A very distressing and expensive start to my holiday. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by DAVID - 25 May 2022

" See above "

" Positive. Value for money and efficient staff. Car was slightly disappointing. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by JOHN - 24 May 2022

" I have used Auto Europe many times on the past and recommended them to others and hope my email of complaint about Interrent will be dealt with "

" Complaint Email being sent under separate cover "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by DAVID - 23 May 2022

" Well maintained and clean car...decided on No Excess option, so, completely worry free...very keenly priced...fuel charge blocked on card, but released upon return, as promised..No problems. "

" Rental office easy to find on airport...friendly, helpful staff...well explained terms...NO surprise extras...very happy to use them as our regular supplier. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by NICHOLAS - 18 May 2022

" Will most definitely use you again. "

" Although the car was a little aged with age and damage related marks the vehicle itself was more than adequate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by DANIEL - 17 May 2022

" Auto Europe are a great company, they are slightly separate from the car hire company which does bring it's risks "

" I was surprised that interment was the same as Goldcar, a company I vowed never to use again. However the experience was good, I think I'm still shocked about it being Goldcar and this did affect my ratings. Returning the car was not as pleasant as the pick up, staff a bit unfriendly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by STEVEN - 16 May 2022

" The experience wasn't good the car was too small, full of scratches, not all marked and then had the cheek to charge me over 100 euros for another mark that I hadn't made. No body to sign my return paperwork just drop the keys in the box. The bill for repair was emailed to me before i had returned to UK. "

" Gave me a dirty car, and a smaller car than I had payed for and booked through Auto Europe. Tried to sell me a 99 euro insurance when I hadalready taken out insurance with Auto Europe, they told me the insurance wasn't good enough! The best bit is on return when they charged me over 100 euros for damage I hadn't done. This was Goldcar for your information. Pass judgement on auto Europe until they have dealt with my claim. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by JOHN - 12 May 2022

" Terrible experience, I will be in contact to get refund on miss selling of a product. "

" Already paid for full insurance . Sri iced at desk and was I need your insurance as mine was no good !! Paid approximately 190 euros for Express ticket €20( I was told to get ticket, there was only 3 people on front of me?) Fuel ( though I had paid for full to full) Insurance €79 ( which I didn't need) Guy on desk had terrible attitude, made it impossible for me. Very stressful for a start of a holiday! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by WILLIAM - 15 April 2022

" As above "

" We have been going to Spain a couple of times a year for over 30 years and hired a car each time we visited. This last visit was without doubt the easiest and most trustworthy booking we have ever had to hire a car. Pick up and the drop off the car was with great ease. No worries about hassling for a deal, no frustrations with insurance excess etc. We would highly recommend this unique way of booking and hiring a car. Well done Autoeurope, you have mastered the best way to book a hire car, we will be definitely seeing you again on our next visits. Will and Carol Byrnes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PAUL - 07 April 2022

" Felt car needed a good wash "

" Auto Europe was easy to book with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MURCIA, ES - Reviewed by LIONEL - 18 November 2021

" very happy with auto europe shame the car rental is not as good "

" Very slow service there were 8 people waiting and 1 receptionist took over 45 minutes to get served "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by STUART - 28 October 2021

" Not the cheapest, but all went smoothly. "

" State on your site how far the 'offsite' transfer is. When booking you could be put off if you thought it might be 15-20-30 mins. It's only 5 minutes, so mention this. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by GERWYN - 20 October 2021

" Quick check in nice car "

" Sill waiting for my refund for petrol but apart from that very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARK - 16 October 2021

" Booking on line was efficient and quick and easy to understand. "

" We had no hold luggage and it was a bit slow pick up from the airport, we have to wait for a couple of guys picking up golf clubs, but apart from that a great efficient service provided by Centauro. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by KEVIN - 09 October 2021

" car under powered but still done the job. "

" all round good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by GAVIN - 27 September 2021

" We used you to hire a car through Budget using my partners licence this was how i would expect. "

" Didn't have my Licence but my partner did. They wouldn't change anything to allow us to have the car. They then said we could rehire the same car for 650 Euro's. I have used your services for over 20 years what an experience . It was a simple change of driver they took advantage not even sure this is legal? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by JOHN - 19 September 2021

" A smooth experience. "

" The first car had some dents in it, after pointing this out to them and requesting another car, they were happy to oblige. Excellent service. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by ANDY - 16 September 2021

" Unfriendly and felt over charged "

" The car wasn't anything like what was advertised. It wasn't similar at all. The staff were very unwelcoming and not helpful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by MATTHEW - 02 August 2021

" Would recommend both auto Europe and centauro "

" Quick check in and return. Car was in excellent condition Short 5 min ride to airport but no wait for transport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DAVID - 29 July 2021

" Auto Europe are very good I use them alot "

" Arrived in Murcia for 3 days the car and office was off site they said the office would be open at 8am Monday so I could drop the car off then get back to the airport for my flight but I waited outside Budget office until 8.45am and had to drive down to the airport and leave the car in the public car park and leave the keys with another rental car company or I would have missed my flight and I was not the only one, there were five other couples with Budget cars so we all had to park at the airport as we were all on the same flight. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by GARY - 05 July 2021

" As above, really easy check in and check out, I will definatly be using again. "

" Very happy with the service, we have just had an offer accepted on an apartment in La Manga Mar Menor so we will need a car every time we are over, I will not be looking anywhere else. Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by SADIE - 05 November 2020

" I will continue to use auto Europe as I you offer full insurance without having to leave a deposit with the hire company which makes it hassle free hire. "

" Easy pick up, nice car and easy drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by GAVIN - 27 September 2020

" Excellent. "

" Straightforward, painless process with Centauro. Will defintiely recommend to friends and family. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JOHN - 19 September 2020

" Did not get the car i ordered and seeing the cars in the centauro car park it was clear they do not have that vehicle, so why was i allowed to order a car they do not have. "

" I ordered a nice, fun nissan juke and got a hateful fiat tipo diesel "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by JANE - 15 July 2020

" As above. Aircon was good nd car travelled well I ce driver assist disconnected. I would like to have been warned about that and the scratches which did not look smart at all! I would not have taken it had I known before hand as we were going to smart weekend "

" Huge scratches on car when we picked it up so very ugly. We were not told about driver assist so scary at first and no satnav not as nice as Opel Mokka not same standard either "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MURCIA, ES - Reviewed by EUGEN - 14 July 2020

" No problems experienced. "

" Friendly, efficient staff. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by CHRISTOPHER - 27 April 2020

" Firefly very helpful despite the lockdown. "

" Much better service than Interrent/Goldcar. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by PAUL - 16 March 2020

" Auto Europe offer good Agency service however I will never book a car with Centauro again. "

" W were kept waiting at the airport whilst Centauro made 4 journeys to get customers to their car hire depot. When collecting car I was told not to worry about smaill marks on bodywork, when we dropped car off I was told I may be charged for a mark that I knew was already on there before. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by KEVIN - 13 March 2020

" See No3 "

" Very good service. The only problem we had was finding the office on returning the car. Very poor directions & no road signs to follow. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by JOSEPH - 10 March 2020

" Great company. I use them regularly and would not like to use anyone else. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by SONYA - 10 March 2020

" Great service and great value "

" Third time of hiring with Centauro at Murcia International airport. All of the staff are efficient, well-mannered and helpful. No pushy sales pitch, just good service. I would very much recommend them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by REGINALD - 01 March 2020

" All good "

" Took an hour after queuing to get car "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MURCIA, ES - Reviewed by MALCOLM - 28 February 2020

" Excellent allround "

" Excellent service as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MARTIN - 23 February 2020

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by RAYMOND - 20 February 2020

" customers should pick-up their vehicle in a clean condition "

" the car was extremely dirty and should have been cleaned before pick-up as I got dirt from the vehicle onto my clothes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MURCIA, ES - Reviewed by MICHAEL - 20 February 2020