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NAPLES CAR HIRE REVIEWS
Car hire reviews in Naples
Overlooked by Mount Vesuvius, the southern Italian city of Naples is a bustling metropolis waiting for your visit. Along with its abundance of Italian culture, cuisine and folklore, the city also has many popular tourist attractions. To maximise your holiday experience, we recommend hiring a vehicle during your stay through Auto Europe. Our car hire reviews in Naples is a testament to our great customer service, exceptional vehicle choice and competitive quotations.
With over 60 years’ of global car hire experience, Auto Europe is able to provide rental vehicles at numerous locations throughout Naples. Along with Naples Airport, Naples Central Train Station is another great pick-up location for anyone wishing to hire a car. Along with car hire, we also hire out motorhomes, luxury vehicles and provide a popular transfer service. Our returning loyal customers is a tribute to our professionalism and dedicated customer service team, who strive to make your trip as pleasant and stress-free as possible.
AUTO EUROPE NAPLES, ITALY Car Rental Reviews
Average Rating for Auto Europe Naples:
NAPLES, IT - Reviewed by JASON - 20 September 2025
" No issues with Auto Europe themselves, but would advise to double check the companies they work with. "
" Booked for a car at the airport, but when we arrived it transpired they were not at the airport. Waiting approx 30 minutes for the shuttle. Car wasn't in great condition. Dirty rear seats and inside windscreen. Auto car but clutch was slipping. There was a QR code and address to use for drop off, but it took you to the incorrect place! Not a great experience overall. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by JOHN - 17 September 2025
" The car we booked was not suitable for purpose and embrassed to drive it and on arrival made to pay another 500 euros. "
" This company was a joke, they gave us a car which was absolutely battered all over full of dints, sunroof didn't work and seats all stained when we complained they said tough "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by COLIN - 16 September 2025
" Auto Europe are not one of the main car rental firms at Naples airport and this should be made clear when booking. Next time in Naples I would only book through a leading car hire firm "
" At pick up there was no guidance to expect to use a transfer bus to car port. We were late in finally getting to the pickup point but no transfer bus. Tried to call desk several times but only a voicemail in Italian! Eventually decided to walk 45 minutes to the car location depot. In short the information was very poor to make a pick up the car. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANTONIO - 09 September 2025
" Very easy to collect/ DROP OFF at the Airport. "
" I was very happy to hire a car from Auto Europe Rental company Budget. as they kept me informed through out my 3 weeks of hiring the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIPPUS JACOBUS - 03 September 2025
" 2nd poor experience with Auto Europe partners in 1 x week. I'm more likely to go direct to the big brands rather than aggregators. "
" My rental car was cancelled as I was 2:15 late due to flight and baggage delays. No compassion, just a hard charge if I wanted to car. I declined to pay again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PAUL - 02 September 2025
" Easy website to navigate, helpful support staff "
" Excellent service, one of the best I've had when dealing with car hire companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FABIO - 30 August 2025
" It is almost impossible to contact Auto Europe to sort this problem out at the time. I won't be rushing to use again "
" The worst car hire company I have ever used. The first car was so badly damaged I would not accept it. The second was also badly damaged. The delay this caused was over an hour. Rude staff. Tried to give me a smaller car replacement. Tried to charge an extra day. Absolutely awful "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by LUIGI - 29 August 2025
" simple and cost effective "
" I always rent with LOCAUTO, pleasant and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANGELICA - 27 August 2025
" I didn't have any experience with auto Europe as I got conned into sixt insurance. Very disappointed and won't ever be going with sixt again. "
" I got to Sixt and the women told me I had to buy THEIR insurance because if I didn't, they would have charged me £1,500 per day if there would be any damage (like curbed alloy and any scratches) even though I paid for the insurance through you guys. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GRANT - 27 August 2025
" Overall good, just waiting for a response on the fuel. "
" Unhappy that the vehicle only had half a tank of fuel on collection, but returned full. This has cost me a further £30 as it was a full to full hire - but this was noticed late. I have explained this to the staff, but I think the language barrier was a problem as they said not to worry, which is fine for them as they've made more money. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 27 August 2025
" As above "
" Expensive but overall good. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by DOMENICO - 26 August 2025
" I recently hired a car through yourselves and Drivalia at Naples Airport. The hire dates were 24/7-5/8. I paid for an estate vehicle which is large enough for a family of five plus the luggage. However upon arrival at Naples Airport I was told there were no estate vehicles available and that they were now going to provide me with a Jeep Compass. I asked the lady behind the desk if this was going to be big enough for our luggage, she informed me that it was and was larger than the estate I had booked. The vehicle was Infact not big enough so I had to return to the desk and inform them of this. I ended up waiting over an hour for a replacement vehicle which was a Citroen C3 Aircross, which was old and had in excess of 300, 000 miles on the clock. I again complained to the lady behind the desk, all she could say was there were no more estate vehicles left and that the Citroen was all they had remaining. I don't believe this is acceptable given I paid for an estate vehicle I was provided with a downgraded vehicle and wondered if it would be possible for a reimbursement? "
" I recently hired a car through yourselves and Drivalia at Naples Airport. The hire dates were 24/7-5/8. I paid for an estate vehicle which is large enough for a family of five plus the luggage. However upon arrival at Naples Airport I was told there were no estate vehicles available and that they were now going to provide me with a Jeep Compass. I asked the lady behind the desk if this was going to be big enough for our luggage, she informed me that it was and was larger than the estate I had booked. The vehicle was Infact not big enough so I had to return to the desk and inform them of this. I ended up waiting over an hour for a replacement vehicle which was a Citroen C3 Aircross, which was old and had in excess of 300, 000 miles on the clock. I again complained to the lady behind the desk, all she could say was there were no more estate vehicles left and that the Citroen was all they had remaining. I don't believe this is acceptable given I paid for an estate vehicle I was provided with a downgraded vehicle and wondered if it would be possible for a reimbursement? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ALEXANDER - 21 August 2025
" Will continue to use AutoEurope for all my car rental needs. However, I might think twice about selecting Drivalia in Naples again. I've just had better experiences with other providers - Noleggiare for example. "
" Contract information was incorrect. I emailed the Naples office twice to chase up but had no response whatsoever. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by IAN - 19 August 2025
" See above. There was no problem with Greenmotion, my issue is with autoeurope in this case "
" The flight was diverted to Rome and eventually arrived in Naples over 3 hours late. As a result, I was unable to collect the car and when I went first thing the next morning, the contract had been cancelled. AutoEurope kept the £87.32, Green Motion told me they did not get paid by you. Therefore I am not happy with autoeurope and will not use you again, as a result of this. I had to pay for a new hire contract in Naples at an extra cost of 320 euros. I respectfully request that as a minimum, you refund me the £87.32. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by NICOLA - 18 August 2025
" Unclear what class cars mean as booked an estate and manual but didn't get one. "
" We booked a manual car but was given an automatic. We booked an estate car but were given an SUV. The whole process to get the car at the airport took over 2 hours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERTO - 14 August 2025
" Would 100% use Sicily by Car again "
" Great experience using Sicily by Car and the team in Naples were very helpful and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CRISTIANO - 12 August 2025
" You need to update the wording on the voucher. It says to get the shuttle bus to the car rental, but the offices are no longer where you collect the car, but are in the terminal. This wasted time & was an extra hassle & needs to be updated as the signage in the terminal is also terrible. "
" At the pick-up counter there was no proper queueing system. There were four counters available & the staff weren't managing the queue so people were jumping the queue. There were people queueing with quick pass (myself included) having to wait longer than people in other queues & then people would arrive, see the mess & push to the front of a different desk and jump the queue because the had quick pass & so the ones in the right place were penalised for doing the right thing. The guy at drop off was fantastic. Very friendly & helpful. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIOVANNI - 09 August 2025
" Shuttle slow both ways and not advised that b rent had moved from airport "
" Car collection over 90 mins had no cars offered unacceptable electric car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JOHN - 08 August 2025
" Will definitely use you again when travelling to Italy "
" Great customer service very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - 08 August 2025
" Good price, excellent car, easy to do business with "
" My experience was very good, explained the details very well and the car was excellent. The drop off was also straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALEXANDER - 08 August 2025
" 1 very minor issue with office opening hours being incorrect leading to rush through the airport to collect the car. "
" Excellent service and will always choose Noleggiare when possible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 07 August 2025
" Easy, straightforward "
" Very easy to arrange. Easy pick up and drop off. First class service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 02 August 2025
" Auto Europe is fine to use - it's like a comparison company re car hire and has no responsibility when a car hire contractor is made - good comparison site overall but needs to ensure companies it deals with are reputable and look after the customer and ensures the vehicles are checked and in all good order before pick of the vehicle "
" We were very rushed as we landed late and staff were rushing to close - they did not go through vehicle check with us and I took a video showing some damage to the vehicle before we took it on drop off the staff tried to say I caused the damage however I proved this was not the case due to video and photographic evidence, there was also an engin warning light that was, I was told it was low tyre pressure but it was ok and not worry about it. My cousin spoke to them and helped with directions to return vehicle as outside of airport- it was not clear on booking as I had booked a meet and greet that we needed to go to a stand in the airport carpark area and ring them on arrival- this should be more clear as I do not think this is a meet and greet service. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by NEIL GARETH - 01 August 2025
" Easy to use good prices. "
" Nice easy pick up and transfer to depot. Quickly seen car sorted on the road to villa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KEITH ALEXANDER - 30 July 2025
" At peak times more staff should be on duty.I waited approx. 1hr before being attended. "
" See below. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAQUALE - 26 July 2025
" No again "
" Car dirty,you drive the cars no very safety "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ANDREW - 23 July 2025
" Always use AutoEuropw for the great prices and extra protection. "
" Easy pick up and drop off from Naples train station. Was happy that the vehicle was upgraded! No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RAVINDER - 16 July 2025
" Don't bother, you think you are saving money on the hire but it ends up costing you twice as much by the time you've collected the keys. "
" A chaotic pick up location where I was essentially forced to buy additional insurance products from the Sixt desk. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANDRIY - 15 July 2025
" would not recommend this company "
" Not professional company with. Will avoid at all cost. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by IAN - 13 July 2025
" Apart from not being able to find the shuttle on arrival I can't fault the service we received. "
" The car rental isn't actually on the airport site but they do provide a shuttle service which only takes 5 minutes. Very reasonably priced & a lower excess than a lot of companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICOLAS - 13 July 2025
" Auto europe is good, and I have used for many years,but disappointing that the experience has little bearing on the rental provider. "
" The quickpass process was not evident,counter staff very slow and unprepared.Tha car may have been avis, but the car had 89k kilometers,holes in the carpets and was bad smelling. Probably dampness.Not avis quality. I believe the promo offers are a way of renting out end of life car rental pool cars.not a genuine offer. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by NORMAN - 11 July 2025
" See comments above. This really is a faux pas by Auto-Europe - a company I have used for thirty years. I would like some feedback from you to how this situation arose. While other companies have signs directing you to the return site, there is nothing for Rental Plus. "
" On your website you say Rental Plus are at the airport. This is untrue. You have to leave the airport, find parking lot P4 then ring for a shuttle bus. This took some time to get there with two large suitcases in over 30C heat. The shuttle bus came fairly promptly and took us to the Rental Plus site which is some distance away from the airport. It was with great difficulty that we found the site when returning the car. The Police, taxi drivers and other car rental people had no idea who Rental Plus were or where their site was. It took us forty minutes to find them and the drop-off was then handled efficiently with a shuttle bus available within minutes. You need to advertise Rental Plus as an off-airport/shuttle bus service. If we had known this before booking we would have paid extra to have an operator within the new car rental centre within the airport. A bit of a letdown for someone aged 80. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by UGO - 10 July 2025
" I say very likely, but this is the second time I have rented a car with yourselves, where the under sills have been inspected. The last time was two years ago in Kefalonia. I have rented cars with Auto Europe for over 20 years. To be fair only two issues. But these issues have cost me money. I know I'm insured, and should receive my money back. But these are an inconvenience. If I ever have a repeat of questionable behaviour from a car rental company, I will cease to use you and just book direct with a reputable car rental company like Hertz. "
" On returning the vehicle, they scrutinised the car for over 15 minutes. They discovered two small scuffs on two alloys, and a dent under the sills??? and proceeded to charge me €541.00. Unfortunately I didn't take photo of alloys or the underside of the car when collecting. They also only supplied me with half a tank. How do you judge refuelling half a tank. I inevitably left three quarters. We then had to wait for the next car being scrutinised before being taken back to the airport. They spent less than 5 minutes scrutinising the next vehicle, who had also been given a car with a full tank???? I find their behaviour questionable. I had no accident, didn't curb the car, or misuse it. Would never use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by KATRINA - 01 July 2025
" Easy to use, good communication throughout. Great value for money. "
" Easy check in and drop off for vehicle. Easy to find drop off. We were given a brand new car which was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 30 June 2025
" An embarrassment to be seen in. Ordered a Panda and hot a Clio. Dents, scratches and dinks all over the car including scuffed wheels. Broken rear passenger shelf. Only three quarters full of fuel. Huge dent on kerbside door sill. Shouldn't be used for hire purposes. Paid an additional Euro 100 for unwanted insurance so feel mislead by additional coverage I paid to AutoEurope when booking. "
" Ordered a Fiat Panda and got a Renault Clio. Engine rough, needed a service. Dents, scratches and dinks all over the vehicle including scuffed wheels and huge dent in curbside door sill. An embarr "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by HELEN - 23 June 2025
" satisfied with the experience. vehicle should have been clean. staff were helpful and friendly. additional cost for dropping off at a different airport was too much. "
" friendly helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by JOSEPH - 16 June 2025
" Waiting your response to complaint about additional charges "
" There seems to be additional charges made for things we already paid for through autoeurope- I have emailed hertz and autoeurope to investigate and reimburse. Showed our voucher to check in desk- but he did not look at it . Charged €135 when it should have only been 87 Drop off slow to let us go Nice car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LANCE - 14 June 2025
" Auto Europe could give clearer details that paperwork & collecting your keys are on the first floor of Naples airport then you get shuttle bus to collect your car otherwise experience was very good thanks. "
" Very helpful & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PERRY - 12 June 2025
" No communication from carvhire company or autoeurope "
" Changes made at naples airport carhire centre, now need to checking 1st at floor 1 of airport, then proceed to carhire centre to pick up car, NOT INFORMED, NO SIGNAGE ABSOLUTE CHAOS. NO COMMUNICATION "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by JOHN ANTHONY - 08 June 2025
" No hard sell "
" Easy pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANTHONY - 05 June 2025
" Cancelled my rental car because the flight was delayed with no contact at all. Offered another car at a much higher price or a cancellation fee of £30. Not helpful, no goodwill. Also, still waiting for my refund and it's been 10 days since the cancellation. Lost about 4 hours of my holiday because I had to sort out a car and no sympathy for someone in a foreign country and travelling with a child. Extremely poor experience "
" Cancelled my rental car because the flight was delayed with no contact at all. Offered another car at a much higher price or a cancellation fee of £30. Not helpful, no goodwill. Also, still waiting for my refund and it's been 10 days since the cancellation. Lost about 4 hours of my holiday because I had to sort out a car and no sympathy for someone in a foreign country and travelling with a child. Extremely poor experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MICHAEL - 04 June 2025
" This company are a pleasure to deal with and the vehicle provided was much better than expected "
" Everything was clear and efficient and everyone I dealt with were professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GEORGE - 29 May 2025
" Not enough information supplied before arrival. "
" Slightly confusion on check in procedure.You have to book in at Drivalia desk inside the airport then find the shuttle bus stop 100 metres or so outside the airport. This was not communicated before pick up so became an issue but the shuttle bus driver was very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PASQUALE - 28 May 2025
" See above. "
" We were not made aware that the location of the rental company was a 10 minute drive from the airport and not in the usual car park where the other car rental companies are located. We called the offices and we were instructed to wait at a roundabout where we would be picked up and taken to Felirent's location. After 15 minutes or so a driver arrived and took us to what can only be described as a drive across wasteland. Once we arrived we had to wait for the agent to allocate us a car, we had requested a Jeep and were given a Skoda. The drive out of the area was full of potholes and blind bends. We reached a junction where we had to take risks to join the highway, it was awful. When it was time to return the vehicle it took an hour(!) Where we had to start getting assertive due to our flight time. I had to ask for a lift back to the airport due to be ignored by the agents. It was very stressful as we had a flight to catch and the airport was very busy. Will never use Felirent again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GIOVANNI - 27 May 2025
" I have always had a good derive from Auto Europe "
" The car was very poor quality for the price. It had done almost 94000 kilometres and was very badly bumped and marked. The engine sounded as if it needed a service. The rental car park was a bus journey from the pick up office otherwise I would have complained and asked for a replacement. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by CATHERINE - 24 May 2025
" It was unsettling to be told that the insurance we had taken out with Auto Europe was worthless and that we would have to pay out in the event of any damage or theft etc "
" The counter staff gave us a hard sell re insurance tried to make us pay more although we had already taken it out with Auto Europe. Tried to sell us a bigger car and charge a ( allegedly discounted) fee for a second driver. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by GIUSEPPE - 18 May 2025
" Europacar were funny about the fact I took out insurance with them and not EC. Check- in had been moved from rental site to airport terminal,nobody bothered to let me know, had to get shuttle bus back and leave disabled family at closed site. Appalling service. "
" Europacar were funny about the fact I took out insurance with them and not EC. Check- in had been moved from rental site to airport terminal,nobody bothered to let me know, had to get shuttle bus back and leave disabled family at closed site. Appalling service. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by DOMENICO - 16 May 2025
" Very easy customer experience and not as complex as other online brokers "
" I always tend to use BRent in Naples as they provide a consistent friendly and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IAN - 13 May 2025
" Not accurate description of rental company "
" This company is NOT on the airport site itself and should not be listed as such "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by BRENDAN - 07 May 2025
" Car was a little old fashioned "
" Staff were efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by GEORGE - 02 May 2025
" Although badly marked...Lancia drove ok "
" Car was badly damaged all around the exterior "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by GINO - 30 April 2025
" Booking through Auto Europe was good, it's the partners you use to provide the car which are no good. You should get the car or similar to what is requested. I requested an auto Yaris and got an MG zs, big difference and not good for where we were going back home in Italy.n "
" Car was not what we requested, far to big and apparently the only one available. When we dropped it off the female assistant told us there was a scratch on the wing mirror, there was not one at all, and she took a photo and zoomed in, I believe there was a reflection from something, no scratch visible to the naked eye nor to touch, disgusting behaviour and when I and my italian husband challenged her she said its OK I'm not going to charge you for it. Charge me for what???? There was no damage, a clear attempt to get money out of us falsely, luckily I have photos and a video of the car when I dropped it off. I'd never use Thrifty or Hertz who provided it again, total con artists in my eyes. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by COLIN - 30 April 2025
" Great service "
" Seamless service with B Rent we will definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 26 April 2025
" N/A "
" Car provided was much smaller than booked so had to sit with bags on our knees as the boot size was inadequate Lots of dents and scratches all over the vehicle "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by PETRA - 23 April 2025
" As above. Please action. "
" It was not keddy it was europcar The assistant was new and did not know her stuff. But the worst thing is I have been charged AGAIN for this car rental. I already paid upfront and now I've been charged again on my credit card. The deposit has been returned. I don't know how to claim it back but this is very frustrating. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PAUL - 22 April 2025
" Auto Europe won't help if you signed agreement for extras even if you were unaware "
" Wait to long at counter and charge you for extras when you say no ( make sure you read before you sign ) extras cost more than the car hire "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANDRAS - 21 April 2025
" Dirty car. Nobody around to receive the car at the end of the rental period. Both of the above are unacceptable. "
" Car was dirty on collection and stank of cigarettes. I only did not reject the car on collection as it was late and I had a young child with me. Car was stinking! On collection the lady behind the desk told me to drop off the car back at these offices. We tried this, got to the offices to find a note on the desk stating, we are not here we are in the airport. There were no instructions as to where in the airport they were and this caused considerable stress at the end of our holiday, rushing to find the office. I was also prevented from having someone check over the vehicle on its return and now worry I will be charged for something. This is not on! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by CHRISTOPHER - 20 April 2025
" Ive used Auto Europe many times an although on this occasion everything was fine especially the Drivalia aspect-i am still a little annoyed at Auto Europe's lack of help when I incurred numerous problems with my last rental in Italy in January. "
" Very very good much better than my experience in Napoli an January "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUISA - 16 April 2025
" Easy to book "
" The pick up desk was closed,but had a sign saying they had moved to inside the airport,which is where I came from in the first place,but I had not had not been informed,so I went from the airport to the car park,then from the car park back to the airport office "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by MARK - 16 April 2025
" No thanks "
" I didn't;t have a credit card, I don't use gem, so Drivalia charged me on a debit card for the deposit but would only let me hire the car with full extra insurance which cost me more than the entire car hire. They would not accept my partner's credit card, my friend's credit card. It's a disgrace and ruined my hire experience. When I dropped the car off, there was no clear process or comms from the staff. I was waiting around. One staff member was very kind checking my fuel level and even dropped me off at departures, which was excellent, I'm afraid everything else was sub par and worrying and I will not be hiring from Drivalia again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LIDIA - 08 April 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SALVATORE - 17 March 2025
" A pleasure "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHER - 08 March 2025
" We have used Sicily by Car many times as we find them really good. We had our first issue with Sicily by Car was at Naples when the counter staff charged us extra for breakdown cover when we have never had to pay extra for this before as we always go for the full insurance. It made us nervous of the car. When we dropped off the car, a scuff to the rear of the car was questioned but luckily we always video the car when we pick it up. "
" We have used Sicily by Car many times as we find them really good. We had our first issue with Sicily by Car was at Naples when the counter staff charged us extra for breakdown cover when we have never had to pay extra for this before as we always go for the full insurance. It made us nervous of the car. When we dropped off the car, a scuff to the rear of the car was questioned but luckily we always video the car when we pick it up. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SEBASTIAN - 26 February 2025
" Great again "
" Great all road, very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 25 February 2025
" I have hired nearly all my cars with auto europe over many years. It has always been easy never any problem "
" They said i had caused damage that was already there. Every panel on the car had damage. Their agent did not note the damage even though I went around thdcar and pointed it all out. I was also notgiven a copy of the condition report. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by PHILIP - 14 February 2025
" As above everything was ok "
" Everything was OK no complaints "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANNA-MARIA - 09 February 2025
" At drop off Simone was very courteous and efficient. At the counter on collection it was suggested I needed to get a slightly bigger car due to my flight being 50 mins late. I'd understand in high season but this was in Feb. Nevertheless all was sorted fairly quickly. "
" Quick, competitive, service. Best prices available. Nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GIOVANNI - 04 February 2025
" Excellent "
" Having used Autovia previously, I chose to use this company again. They never make a fuss at pick up. Snow chains are included as standard in winter months. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHER - 03 February 2025
" I would recommend you remove this company off your website. A disgrace to be associated with them "
" Absolutely terrible. Not on the airport. No car available on arrival. Staff terrible, rude, unhelpful and quite unsettling. Never should be on your website. Dispute going through now. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by DIONIGI - 15 January 2025
" Very nice "
" Very polaty "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ROBERTO - 10 January 2025
" Everything was good only one thing I did not liked is that they charge me for the snow chains extra, other car rental they don't charge because it is mandatory in italy to have them on board from October to April. Felirent charge me €39 for the snow chain for 13 days, my car rental was €83. Just the chain cost me almost half price of the rental. "
" Everything was good only one thing I did not liked is that they charge me for the snow chains extra, other car rental they don't charge because it is mandatory in italy to have them on board from October to April. Felirent charge me €39 for the snow chain for 13 days, my car rental was €83. Just the chain cost me almost half price of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GIAMPIERO - 06 January 2025
" All good except the car was pretty dirty inside "
" All good except the car was pretty dirty inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MAYANK - 25 December 2024
" . "
" Dirty car inside & outside not washed at all Fuel was supposed to be full to full but only came half full It's was shuttle but sold as airport "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by ROBERT - 19 December 2024
" overall a much smoother experience in Naples when compared to Rome "
" smooth check in and dealt with our concerns regarding lack of spare tyre by offering a reasonable upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANDREA - 17 December 2024
" At this point, since they are linked with the scammers at B-Rent, I would not recommend them. "
" Complete scammers, they have incorrectly charged me 1200 Euro's for an accident that didn't happen as well as no details of the alleged offence. I have evidence of video's taken before and after and no damages confirmed/signed off or stated at drop off. A few days later, they took the extra 1200.00. AVOID at all costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by SABATO - 17 December 2024
" very good "
" Very Satisfied fantastic team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RAFFAELE - 14 December 2024
" Very good only the above could be better. "
" All good only comment a long wait for shuttle bus both ways! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SALVATORE - 14 December 2024
" Disappointed "
" Because of 3 hours delay they cancelled my booking and no one tried to contact me. I had to rent a different car from a new booking and this cost me extra money. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CARLO - 13 December 2024
" I would not recommend this car. Hire company as a cars are not safe and they don't look after the vehicles or checked them for any issues before hiring them out. "
" The first car they gave me. Light came up on dash engine light oil. The second car they give me was in poor condition and car would vibrate has You hit 50km an hour. The tires were being very poor condition. Putting people live at risk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by STEVEN - 12 December 2024
" Really happy with pick up- drop off. Really easy "
" It was easy, the staff really helpful. Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARCELLO - 11 December 2024
" Excellent "
" Friendly and helpful professional staff company in airport terminal close pick up very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHEN - 21 November 2024
" Friendly counter service, and a nice car. We thought we had secured a great deal for our one-week rental. Thank you. "
" Friendly counter service, and a nice car. We thought we had secured a great deal for our one-week rental. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANNA-MARIA - 21 November 2024
" The car was great for our needs. The car has a few dents and scratches which I photographed but these were already on the document I signed. I paid very little for our 5 days trip. It's been a few years since we hired a car (we always used to). I will definitely consider this again as there were no queues being we were out of season. Having a car helped us venture further than usual, totally worthwhile. Thanks "
" Anna was great at check Out. Very efficient and friendly too. The guy at the counter for collection was a little insistent that I needed your insurance even though I had full insurance through autoeurope. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ROBERT - 16 November 2024
" The only thing I don't like is that you either show each rental company being "at airport" or "shuttle service". Sometimes "at airport" still involves a shuttle ride to the other side of the airport, while an off-airport shuttle may be no further. What is important to me is where their desk is in the first place - in Terminal or not - regardless of whether a ride is required after doing the paperwork. This can affect the pick-up time I book for - that is, 10 minutes or an hour after landing. "
" Short delay waiting for shuttle bus. Otherwise very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by OLINDO - 10 November 2024
" I will reserve judgement until I get an acceptable conclusion to this matter. "
" I was given a dirty car with an engine fault light on. When I returned it a week later in virtually the same state they took the car back without a problem. A day later I was charged 183 euros for a dirty trunk. This is excessive and it was given to me very dirty in the first place and dont feel it is my job to clean the car when I was given it in that state. I am waiting for a refund however I think it will be on deaf ears as have read reviews after the fact that this is standard procedure with this company. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MICHAEL - 08 November 2024
" Overall a really great experience from booking process right through to the rental period. "
" Really happy with the service and the friendliness and professionalism of the staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANTHONY - 02 November 2024
" Overall I was really pleased with car, reception lady and also when I handed my car back the man who dealt with us explained that everything was fine and was very pleasant. "
" Drivalia were very efficient and quick and I was very pleased with the lady on reception who dealt with us. Very pleasant and explained everything very easily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUIGI - 01 November 2024
" Would highly recommend "
" Very friendly , polite and efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GERARDO - 26 October 2024
" Everything ok all good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIUSEPPE - 25 October 2024
" I have never had an issue with Auto Europe and I will contiune to use them, service is good. Prices do go up and are volatile. The times I did change I have had issues with other companies. I use them as they know me and I like the customer loyalty. "
" They has issued me the wrong paperwork but resolved it, telephoned me many times at 2230 at night which was intrusive. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ALAN - 25 October 2024
" No issues "
" easy pick up and drop off process. car came with a full tank of petrol which is good and all existing damage to the car was clearly identified on the paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RICHARD - 25 October 2024
" AutoEurope are fine and I have not really had any problems at all. "
" I booked an Electric car with you by mistake so asked if we could change it to a petrol car instead. They said yes but I had to pay extra which I was ok with. They said I could get a refund for the original booking from you (I found out this is not true because you require 48hr notice to cancel a booking). I then completed the booking for the petrol car with Drivalia, but on returning they charged me a penalty for returning it a day late. It turns out that the assistant at Drivalia did not match the dates of my original booking and so I had to pay the penalty. It is also very difficult to contact them by phone as they never answer. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JAMIL - 24 October 2024
" booked car through you. 1. you did not say we had to take a shuttle bus to the car hire company. we walk a long time to get to it and had to go back to the airport and after many conversations realised there was a shuttle bus to the car hire company. 2. the hire company only had small cars. we had booked a Fiat 500X or similar is class D but we were given a downgraded car as they simply had no other cars it was the choice of take it or leave it we were quite disappointed. "
" booked car through you. 1. you did not say we had to take a shuttle bus to the car hire company. we walk a long time to get to it and had to go back to the airport and after many conversations realised there was a shuttle bus to the car hire company. 2. the hire company only had small cars. we had booked a Fiat 500X or similar is class D but we were given a downgraded car as they simply had no other cars it was the choice of take it or leave it we were quite disappointed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ROBERT - 24 October 2024
" When giving a vehicle out you should supply me with a breakdown of the scratches and dumps on vehicle which you didn't do. "
" Got given a car that was full of scratches and bumps, and if I did take my own pictures and video you was going to charge me for a big scratch that was all ready on the car. I will not be using you again you definitely try and rob people "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by NICOLAS - 22 October 2024
" I think the likley hood of getting the specific car being booked is less and less likley. Hence an upgrade should be offered if the car requested is not available "
" Unfortnately when booking a car when a promo is offered results in long queue for collection. I booked a midsize estate/station wagon. And was on offered a kia stonic which was far to small. And unpowered for 5 people and luggage "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PHILIP - 20 October 2024
" Unable to reach Auto Europe in the UK to complain about the situation. The office was closed! "
" When I arrived to collect my vehicle, I was told they had no car for me, despite my voucher clearly stating the reservation was confirmed. They told me that the confirmation was between Auto Europe and me, not between me and Rental Plus.They also told me that they may have a car in an hour, but could not confirm what the car would be or even the category. Highly frustrating and annoying. I persisted asking when I might get a vehicle and eventually after about 45 minutes I was told they had a car locally which was manual and in the category booked. I was happy with this and within 20 minutes or so we were on our way. The rental was trouble free after that, but not very impressed with Rental plus. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TIMOTHY - 20 October 2024
" Everything clearly explained. No surprises. "
" Efficient and trouble-free rental. Frequent shuttle bus between airport and car rental site. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANGELO - 19 October 2024
" Not a good company to hire a car waited almost 2 hours to queue up to get to the desk to fill paperwork and collect the car . Then was given a hybrid car with no explanation how to use and was not told that I had to bring back fully charged and was charged €35 for it "
" Waited over 1.45 minutes to get to the counter to be served then another 30 minutes to complete the paperwork , in total It took longer than my flight from luton . Then I was given a hybrid car with no explanation how it work was not told about recharging the car before returning and was charged for it on my return . Very poor service and too long to collect the car this is not acceptable. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ROBERT - 18 October 2024
" Car return was super smooth. There was a representative at the booth and they checked the car over signed the return document on line, obtained my signature and I got an email of the completed return immediately. "
" Was offered an upgrade vehicle at no additional cost, staff were courteous and helpful. I was a bit concerned about having to give an OTP code to receive my contract by email but that worked out fine. I did raise concern about signing for damage before checking the car but was told to take pictures before leaving and show these on return if needed. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by FRANCESCO - 18 October 2024
" Good quick collection as I added extra insurance "
" I had reserved a economy car but I was given a large car at no extra price "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KEVIN - 17 October 2024
" I paid for your full insurance package when I made my booking. When I got to Drivalia I had to buy their insurance because your insurance wasn't valid. So I paid for 2 lots of insurance for no reason. "
" We had a problem and drivalia dealt with it immediately with no extra charges. My only concern is we had no spare wheel, only a can of puncture repair which didn't work. A spare would have saved us from being recovered off the mountainside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARCO - 17 October 2024
" I rang Auto Europe for help and did not get any help at all "
" WE arrive 2 hrs late because of Ryan Air and they had cancelled our contract leaving us stranded in Naples. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JAMES - 16 October 2024
" Shocking service and will take this further if I do not get a satisfactory response. I want a full refund. We were not the only people with this issue and you were fully aware of the flight we were arriving on. "
" Unable to rent the vehicle when arrived. Rang company but no one was there. This amounts to mis-selling. We want a FULL refund. Had to rent from another company at a very, very expensive rate because it was a last minute rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PAUL - 15 October 2024
" I have booked through Auto Europe several times. Booking is easy and straightforward and pricing is competitive. Combined with good customer service. "
" I have had good experiences elsewhere with Drivalia but this car was pretty dirty both inside and outside and looked as if it had just been dropped off by the previous hirer. Drop off was out of hours by key drop. They are claiming minor damage which I am disputing. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by DAVID - 14 October 2024
" Not great "
" Awful experience! Pick up instructions incorrect - there is no P5 - just P2 to P4 on all airport information and Rental Plus is not one of the listed rental companies. You instructions mention a 50m walk but don't say it is to a shuttle bus. After pushing cases long distances to non-existent car parks, we eventually found the stop for the shuttle - totally disorganised with people pushing to the front. Car was full of dents, had a missing control button on steering wheel and was not clean. On return, if we hadn't taken a picture of the missing control button, because it wasn't listed on the agreement, they would have charged me. Deposit still not returned. I also advised them that stop/start was cutting in when the vehicle was still in motion - one at 30-40kph - their response "it can be turned off" - safety issue? I am fed up with rental companies who, while charging extra for one-way hires, use it as an opportunity to move on shoddy vehicle to another location. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by JOHN - 13 October 2024
" No problems. Good service and value for money "
" I was given an excellent car which was clean and comfortable "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PERRY - 13 October 2024
" Not the greatest I've used, but not the worst either, don't seem to have the cars needed to fulfill orders, expect customers to have what there given attitude. "
" Didn't get car group I booked supplied with a smaller car than I booked, drop off guy argued over scratches that were already there, recorded on paperwork and we videod the car on pickup, seemed determined to find something! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JOHN - 13 October 2024
" Only minor hiccup was downloading forms "
" All went well "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LEE - 13 October 2024
" East website to navigate "
" Easy collection and very helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUIGI - 12 October 2024
" Totally satisfied with the check in, collection and return process. Having a good understanding of the Italian system helps the process... "
" The best, knowing how the Italian system works!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHEN - 12 October 2024
" Stress free. Good customer service at pick up and drop off "
" Very good all round "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 11 October 2024
" Can I send the correspondence with B Rent to you for you to advise what to do please? "
" We are disgusted with the way we have been treated by B-Rent. We have been renting cars through you for over 20 years and always very happy. We cannot believe that these people have accused us of damaging the car, given us 48hrs to respond (I did) and they have still charged us £232.06 without a reply to my email! They are scammers. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GABRIEL - 08 October 2024
" I did try to call Auto Europe for assistance but was told that once the car is collected then Auto Europe have no more involvement and could not assist. "
" Difficult to get Noleggiare transport to pick us up from airport and take us to the rental office. First car developed a fault on day 2 and I had to make a 4h round trip to replace it. Second car was in poor condition with scratches/dents on all sides. Puncture on last day was very painful to resolve and meant that we missed our flight home. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by PHILIP - 07 October 2024
" This was a complete shambles. Auto Europe booked a car which Sixt said they did not own. Why did not Sixt alert auto europe to this? Sixt pulled exactly the same scam on me earlier in the year at Girona when they said the car I had booked was not available as they had hired it to someone else because our flight was one hour late. Clearly dishonest. Auto euro this needs to be sorted out and as my primary agent I expect you to act on my behalf. "
" I rented through you for £839.29 a VW Multivan 7 pax. on arrival in Naples we were told that "we don't do them." We were offered a Peugeot7 seater car. It was a 5 seater with 2 fold down seats in the luggage area. I had booked a VW 7 seater because I was travelling with 6 elderly adults 2 of whom had mobility issues. We wasted 4 hours at the Airport persuading the Sixt staff to sort out the problem. they eventually located a VW of the type we had booked "which we don't do" in Rome which they said that they could deliver to the airport the following day. Clearly completely unacceptable and our tour was already half a day behind schedule. In the end we agreed to drive the 3 hours to our hotel we the most nimble of our group crammed in to the luggage space. The VW Caravelle "which we don't do" was delivered there from Rome at 2000 hours and the fuel tank was not full. .. It was the most damaged vehicle I have ever hired. The VW Multivan 7 Pax which I hired and which Sixt agreed to provide cost £839.29. I paid this on the 9th July through auto europe. Sixt have charged me an additional £759.45 which incurred an additional £20.88 foreign exchange charge. this must be repaid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by MICHELE - 04 October 2024
" A nice bunch of young guys who would do anything to make the experience positive. "
" Despite the location of the office, I found the staff very friendly, helpful and efficient. They didn't not try to sell any additional services. Which was very gratifying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHEN - 01 October 2024
" As above "
" Difficult to find. No signage at the airport. Had to wait 20 Minutes for the vehicle to be prepared "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 29 September 2024
" We chose Auto Europe mainly because of the cost and the excellent reviews shown online. I have to say unfortunately, that my experience was completely different and not in a good way. Firstly, the provided instructions to get the hire car were completed wrong. The instructions were to call the bus company ParkinGO to collect us from the airport and drop us at the hire company The location to wait for the bus is non existent and when we tried to call each of the three phone numbers we were given to summon the bus, each one was not in service. I then called the UK help number and the first person I spoke to tried to connect me to the bus provider and I was put through to be told " no english' before they hung up. I then again called the UK service number and was connected to someone different, who said they couldn't help but if I had any issues, to call back. We then had no option but to hire a taxi, at a cost of 30 euros, to get to the hire depot. Once we got to the address, we discovered this was just for the bus company and we then had to go further along the road to get to the actual hire location. I have already emailed the customer service team and as yet,have had no reply "
" We were given a tired looking Opel Grandland, which had not even been hoovered inside or washed externally. This was extremely disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ALBINO - 22 September 2024
" Excellent "
" Exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 21 September 2024
" Overall a good experience "
" Pick up took a while since the desk was busy but apart from that everything went smoothly and drop off was very quick. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GEORGE - 20 September 2024
" Everything went very smooth from start to drop off. Definitely use Auto Europe and B-Rent again. "
" Very prompt service on arrival at the desk. Friendly staff. Same when I returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 20 September 2024
" Felt the Assistant Was not interested. No smile no chat asked us no questions Felt we were a nuisance "
" When arrived car was not clean . Poor experience at desk Assistant was more interested in answering her phone calls . All information was in Italian (documents ,) "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ROBERT - 19 September 2024
" It was as I expected "
" Very busy and a bit shambolic but it is Italy and Naples so probably normal ! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by HEATH - 19 September 2024
" As above "
" Collecting the took over an hour only one member of staff on duty was told they was closed that's why it took so long and apparently we have been charged £36.00 for out of hours collection but when we booked it was for 23.30 and did not state out of hours booking fee very disappointing "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by BEN - 19 September 2024
" Overall i would say it was ok at best, the quality of the hire car just wasnt to the level i would expect. Over the years i think the quality has dropped, i always pay for additional insurance cover, but every year irrelevant of country or car hire company im asked to take out additional insurance, because im not covered, seems a break down in understanding of insurance and whos covering in the event of any issues. "
" I understand there are going to be language barriers but the staff at Drivalia didn't come across as they wanted to be there. Once completing the paper work and asking for the location of the hire car to just get a finger being pointing in the direction somewhere to the right of the checkin deck wasn't great. I need to highlight the car hadn't been cleaned and the general condition was poor, bottom bumper and bonnet cracked from an impact, back wheel arch damaged and showing rust, driver door handle broke, then there were numerous scratches and dents that we had to highlight!! - there wasnt just 3!!. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by MARCO - 18 September 2024
" All great "
" All great and very easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DUNCAN - 18 September 2024
" It would be helpful to know that Europcar is the company supplying the vehicle. "
" Booking was easy "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JARMILA - 17 September 2024
" Nice experience. No problems. "
" Very good experience. Only the instructions to arrive to Rentalplus parking were not clear and we had difficulties to find it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by RODERIC - 17 September 2024
" have used for years and don't disappoint "
" Very smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PETER - 13 September 2024
" Very efficient "
" Agents were very friendly and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by EMMA JAYNE - 12 September 2024
" Amazing car, Amazing staff, great experience. Thank you "
" Amazing staff, my flight was delayed by 2 hours and he was so understanding and patient and kind. The whole experience was wonderful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTHONY - 09 September 2024
" I have used auto Europa on several visits to Italy and even though I felt that filling out paper work at checkout was a lengthy process and a bit more expensive always felt confident that I wasn't going to be cheated and treated fairly. "
" It took over 1 ½ hours get the car, had to find it for myself, had to work out for myself the workings of the especially that it was a hybrid. Was made very paranoid about having separate insurance. Drop off took over an hour but the youg man that dealt with me put at ease that he was happy with how I returned the car. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANTONY - 07 September 2024
" Great! "
" Hired cars many times thorough auto Europe and through many different hire companies. This was honestly one of the best experiences. Quick, friendly staff, reasonable rates and a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTIAN - 07 September 2024
" Auto Europe provided the best comparison experience of those we tried. And being an established name in the industry meant alot also. Smooth experience. "
" Pickup was very good. Speedy. Maybe not as fast as major brands like AVIS but satisfactory. Drop off was a bit slower as we had to wait for another customer but once it was our turn the return was very quick. The off airport site means we had to wait some time for the shuttle bus but the saving in price very much made up for this inconvenience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by STEVEN - 04 September 2024
" The value was money was very good, but the wait for the vehicle at the airport was far too long. "
" The company was not sufficiently staffed to deal with the number of reservations made at Napples airport and the waiting time for the collection of the car was nearly 2.5 hours. The car details on the rental form were put down incorrectly, so this had be corrected during my rental. Somone had heavily smoked in the car on a previous rental. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by MICHELA - 02 September 2024
" No pick up from airport, small car instead of medium, additional cost for insurance cover was asked , drop off was a better service experience "
" Phone number wasn't updated on the booking and also on their website and online company details, so no pick up from airport, we had to walk there . We booked and paid for a medium car and they had only a small car to give us, for a bigger car they have asked 400 euro extra , no refund was offered for the smaller car "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARCELLO - 01 September 2024
" Hire Companies on your website should be rated, similar priced cars at Naples were in perfect condition. There should be a way to help with selection when prices are similar. "
" First car given to us was smashed and damaged, when i asked for a replacement was told all cars a re smashed. When given new car every panels was scratched and damaged. Will not be hiring form this company again "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by CESARE - 01 September 2024
" Was a nice experience "
" Very well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROSS - 31 August 2024
" An absolute horrendous experience with Noleggiare. I had ordered a Land Rover Discovery "or similar". When we arrived at the pick up point in Naples, Italy they said that they have never had a Land Rover Discovery and the same category to this was a Ford Kuga! So immediately there is a trades description clause here. We had our hands tied as they didn't have another car in our category that we paid for! Baring in mind we paid over £340 for a weeks hire. They then said we could have a Mercedes GLA which again doesn't match a Land Rover Discovery but again it's in the same category as the Kuga and Mercedes! The service at the desk was good and they were apologetic but nothing they or I could do. Needless to say I wasn't at all happy and it wasn't a great start to our holiday. I wouldn't choose to use this company again as I feel there is too much red tape and we also had an excess of €2,800! "
" An absolute horrendous experience with Noleggiare. I had ordered a Land Rover Discovery "or similar". When we arrived at the pick up point in Naples, Italy they said that they have never had a Land Rover Discovery and the same category to this was a Ford Kuga! So immediately there is a trades description clause here. We had our hands tied as they didn't have another car in our category that we paid for! Baring in mind we paid over £340 for a weeks hire. They then said we could have a Mercedes GLA which again doesn't match a Land Rover Discovery but again it's in the same category as the Kuga and Mercedes! The service at the desk was good and they were apologetic but nothing they or I could do. Needless to say I wasn't at all happy and it wasn't a great start to our holiday. I wouldn't choose to use this company again as I feel there is too much red tape and we also had an excess of €2,800! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by NAOMI - 27 August 2024
" Disgraceful. I will never use either of these companies again and I will make sure to tell friends and family to not use either Drivalia or AutoEurope when hiring a car. "
" The only reason i picked Drivalia when searching online was because it said 'desk in terminal'. This is not true - the desk is at least half a mile from the terminal. I have hired cars many times from this airport and did not want to walk half a mile in heat with children, or wait a long time for a shuttle bus so I was very keen to pick up from the terminal. This information is false and misleading. I waited almost 2 hours at the Drivalia office for the car. I was told not enough cars so was offered a much smaller car. Eventually managed to renegotiate a car large enough for a family of 4. No one took me through the scratches etc so i had to take a video. No information given about what to do if there was an issue with the car. No water in windscreen wipers. 2 weeks into my 3 week hire, the car broke down (16/08). I was staying in a rural location with my children (with no other adult) - I needed a car even to get to the nearest shop. I called Drivalia at Naples airport and the line went dead. I tried this 3 times. I then emailed Drivalia at Naples airport using the email given on the rental paperwork. The email was not answered. Over the next 3 days I emailed repeatedly and no replies or attempts at contact were made. I could not get to shops for water or food and lost 3 days of my holiday. I was a single woman with 3 children. My husband tried contacting Drivalia from the UK (17/08) and got no answer so contacted Autoeurope and received terrible customer service - he was told nothing could be done and that we would just need to get a taxi back to the airport at the end of the holiday and claim back the fare. He finally managed to get someone to send an emergency email to Drivalia (17/08) and was assured that it would be responded to within 24 hours. It was never replied to. None of my emails have ever been replied to. During this time i contacted the nearest Drivalia office in Frosinone and was given an emergency assistance number. I tried this number multiple times and it went dead/did not connect. On Monday 19/08 i managed to get a relative to drive me an hour to the Frosinone office. I took the key with me intending to request a new car and give the key to the Drivalia staff so they could retrieve the broken car. The man at Frosinone ( I think his name was Gianlucca) was incredibly helpful and the only person in my entire experience of dealing with this company that was willing to help. However he spoke to the roadside collection people and was told that I needed to be back with the car with the key and that he would not be able to release another car until the broken one was collected. I explained that this was unacceptable and that I had driven an hour and had already endured 3 days of no car. I explained that I had no way of getting back to Frosinone (my elderly relative could not drive me a 2nd time to Frosinone) and that I was on my own with 3 children in a rural area. He was sympathetic to my cause and called customer service. This woman was incredibly rude and shouted at me that i 'had not followed the process of calling special assistance first'. I had done this - and the number did not work (this was verified by Gianlucca who also tried the number on my phone). She insisted i could not have another car until i had gone back to to the original car, waited for the tow truck, got the paperwork and then travelled (somehow - seeing as i had no car) back an hour to frosinone. As you can imagine, this was incredibly stressful and i was visibly upset. He then tried his manager who also was not willing to agree to releasing a car. My relative had to drive me back to my accommodation, where i waited for the tow truck and I then had to arrange for a taxi to come from the nearest large town (no taxi companies in my actual location) and go back to Frosinone. This cost 150 euros - which I will be claiming back from Autoeurope/ Drivalia. This whole experience took 6 hours. This has undoubtedly been the worst hire car company I have ever dealt with and it has also been the worst and most disgraceful customer service that I have ever experienced. This was a health and safety issue - as I was alone with 3 children and had no way of getting to shops even for water. I am appalled at the service at the airport, the lack of replies to emails and phonecalls, the phone numbers that don't work and policies that do not have the customer's best interest at heart. I am also incredibly angry at your company's seeming willingness to leave a woman with 3 children effectively stranded for 3 days. I lost 3 days of my holiday, incurred significant stress and expense - because of the outrageous ineptitude of these 2 companies. I would like someone to contact me with information on how to log a formal complaint and start the procedure of making a financial claim. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by BONAVENTURA - 27 August 2024
" Auto Europe would do well to offer the option of a fully comprehensive insurance with zero excess, to cover all eventualities, as they used too, but directly with the prospective hire company the booking is made with, to avoid complications in the event of an incident. "
" Understaffed and ill prepared, it took us two hours to retrieve a car, primarily because they didn't have enough staff to deal with the volume of clients and then to compound the delay, even though the booking had been made weeks in advance, cars were not available to distribute to customers. When I pointed out that it wasn't right that customers were made to wait in long queues for hours, delaying their onward journey, no apologies we're offered, no responsibility was taken, no attempt to make amends was made. Upon receipt, the car was spotless, but they must have had a quick turnaround because the screen wash was empty. When we arrived at our destination, we could not fold one of the wing mirrors, we later discovered that it had been glued in the open position. Not great, when driving the narrow roadways of the Amalfi coast line. We took an early morning flight to ensure we would avoid the heat of the mid-day sun and arrive at our destination in time for lunch, with it taking us longer to retrieve a car, than the time it took to fly to Italy, not only did we miss lunchtime, but we found ourselves to be characterized by the famous saying, " mad dogs and Englishmen go out in the mid-day sun. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by BEN - 27 August 2024
" Having one of your partners charge extra for something you said was included is a terrible experience. Will be telling everyone to avoid your service as this is completely unacceptable! "
" Horrible pickup experience, forced to take extra insurance which was charged after i returned the car?! Drop off was fine as did this before they opened and no extra charges for damage or lack of fuel so, that was okay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by VITTORIO - 25 August 2024
" I'm not sure if people booking through autoeurope are being treated differently to the ones booking directly with SIXT. This is the first time SIXT have let me down and the first time I booked SIXT through autoeurope so I'm not sure what's going on. "
" I was expecting a BMW series 1 or similar (eg A3) but this category was unavailable and I was given an apparent upgrade to Jeep Renegade. Their car classification rates the Jeep Renegade above a BMW Series 1 or Audi A3. I am not happy with this classification. The vehicle I received was not similar in type and not a premium vehicle as advertised. There was no other choice at approx 10:00am unless I upgraded to an Audi Q2 at the rate of an extra 25 euros per day. It's hard to believe considering the time of day I arrived and using a major car hire company. Approx 45% of the total cost of my original hire cost. What were they going to offer customers for the rest of the day?? Is this an attempt to upsell when the customer faces sky high prices at the desk? Never had problems with Sixt in the past. Sixt advertise premium cars at economy prices but I seem to have received an economy SUV at a premium price. If they truly believe I received a real car upgrade then it's time for me to find another car hire company. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUISA - 22 August 2024
" As above "
" At pick up.there one one person dealing with clients for 3 different companies,avios,budget and maggiore,how can one person deal with so many customers at once?in fact the poor girl didn't,that's why it took us nearly 1 and half hours to pick up our car... It's a disgrace that at Naples airport,we have those experiences in 2024 "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by WAYNE - 22 August 2024
" As above but in addition your reservations team completely unhelpful! "
" The service from RentalPlus and Auto Europe was terrible. Booked a car through your webite for collection from airport at 7.30pm. When voucher arrived I contacted your company as the voucher stated RentalPlus office closes at 8.00pm and given flights etc can be delayed I was v concerned. Told to contact rentalplus which I did - they did not respond to emails. Flight was late - turned up at their office whioch was closed. Had to get a taxi to Villa. Called rentalplus next day to arrange collection and they said if car not collected within 1hr of booked time the hire is cancelled and to contact the broker- complete chaos and madness from start to finish. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by BIAGIO - 21 August 2024
" Customer service agent that I spoke to had limited knowledge about maggiore policy and returning the car outside of office hours so I had to call maggiore directly. "
" Booked the car based on its luggage capacity, when we arrived we were offered an alternative car with much smaller boot. I then had to pay more to get a bigger boot that had the capacity of the car I booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ALEXANDER - 21 August 2024
" As always, great pricing and options from AutoEurope. I might avoid hiring with Drivalia in Italy again though as the pick up was very long and painful. "
" Really really slow to pick the car up. Drivalia could really improve things by having a pre-collection check-in type thing like other hire companies. The desk took roughly 15mins per customer and lots of this was basic form completing that a customer could have done in advance. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by STEPHEN - 20 August 2024
" I refer to above comments and the transfer to the airport there and back wasn't organised properly. Poor signage (or lack of!) at the airport. "
" The exit and return of the car hire park was very poor. It was chaos, no signs telling where the entrance was, very difficult to exit and whole experience of picking up and dropping off was extremely stressful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by BENJAMIN - 19 August 2024
" Meh. "
" Cars were not in the best condition. The reverse gear was completely shot and alot of scratches when collected, had to do a video walk around for evidence, also charged another 160 euros for insurance despite already paying for extra insurance when booking. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ALEXANDRA - 19 August 2024
" Andrea and the other staff were very helpful and nice to deal with. "
" The lady at the pick up desk was very efficient and also the guy on drop off (Andrea) was very professional and easy to deal with when I dropped the car off. I would highly recommend this hire company - thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by WAYNE - 18 August 2024
" The experience was very disappointing with very poor customer service and we were left with a car that didn't work and no one to contact to help "
" The car that we hired broke down twice after we had only had the car for 24 hours. It took 3 days to make contact with B rent to get the car taken away. I tried to contact them via email, phone and WhatsApp and no one responded. I have requested a refund from yourselves and B rent but are yet to hear from you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PHILIP - 18 August 2024
" As the comments above ? "
" When I went to collect my rental car I was told by drivalia that the rental was cancelled, after several calls to you and over 4 hours later I got my car, I still don't know what the problem was ? I have used autoeurope for several years now and I haven't had an explanation ? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JAYMIN - 16 August 2024
" I was not happy that I did not receive the car I was expecting and when I rang AutoEurope to complain nothing could be done as I had already accepted the car. I'm not sure how I'd be expected to test the AC of the car before accepting it. I'm not sure if it's to do with AutoEurope or Thrifty but will think twice before using either companies in future "
" Upon arrival I was informed that the vehicle I was expected to be provided with had been given to another customer and that I would need to pay more if I wanted a like for like vehicle. I had chosen a Toyota CHR AUTO, I was given a DR 4.0 MANUAL ,not sure how that equates to as equivalent. The AC system in the car was also barely functioning, not something you want to contend with during a holiday in 35+ deg heat. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by DEREK - 14 August 2024
" as "
" as "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUCIANO - 13 August 2024
" Rang auto Europe to explain that we were delayed and that the car hire company had closed and they would not honour the booking even though I had pre paid and just wanted the car. Auto Europe advised that I would have to re book at a higher price (even though my car should have still been there!!). Couldn't get a refund apparently because I hadnt taken cancellation insurance even though I didn't want to cancel I just wanted the car. Overall the whole situation was very ridiculous. Won't be using again. "
" Flight was delayed and the car hire place did not stay open despite having flight number on the booking. Had to book a hotel near the airport and had 2 young children with me. I returned to the hire desk as soon as they opened the next morning to be told my booking was no longer valid. I had prepaid and the car should have still been there. So why not just let me take it?? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by FRANCESCO - 13 August 2024
" Did not have to wait long to get in the car and drive to my destination. The staff were polite and friendly. "
" Staff were very helpful and polite "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARTIN - 12 August 2024
" See above. Absolutely awful. If Auto Europe are listing companies like Nollegiare then I'm reluctant to recommend Auto Europe. The opening hours need moving with the modern times as well. "
" What an awful, stressful experience! On arrival to Naples airport, it was not clear where to go to catch the shuttle to the office even when calling the contact number given. After asking passers by and a driver of a minibus for rival car hire companies, we finally managed to spot and board our shuttle and after 35 minutes of confusion and guess work because of lack of information. On arrival to the hovel of an office, we were greeted by an attempt to charge us a further 112 euros as apparently we were late in COLLECTING our car and told the class of car we booked was no longer available and the extra charge was because the car was of the next category up even though factors were out of control and we didn't ask for an upgrade. Luckily, a family member is of Italian decent and once recognised by the Nollegiare staff, their attitude change and just like that, the extra charge was dropped. When directed to the car, no one checked the condition with me. It was evident that the car had several scratches and dents but as I say, they weren't pointed at the time of pick. Ironically, the car was scrutinised on its return but luckily we were without incident and I had taken photos and a video of the condition of the vehicle from the outset. Noleggiare's representative on the return had very little in terms of charisma and professionalism in dealing with customers. They weren't wearing a name badge and when I asked for a name as a point of reference, they were hesitant and asked me for what reason! When collecting the car I had to ask for a warning triangle which is mandatory in Italy. I had also booked and paid for a booster seat for my daughter. This wasn't available but luckily I had packed my own from home. The set up for the car pack behind the office is horrendous and is asking for car damage as it is packed. All in all, an awful experience and will never use the company again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by PELLEGRINO - 12 August 2024
" Smooth pick up and drop off.Additional bonus Maggiore offer the shuttle bus service which was helpful for us with our luggage.No issues.Good experience. "
" First time booking with Maggiore.Our flight was delayed by 40 mins and when we got to the desk it was busy.Staff very efficient and helpful with no hard sell of additional local insurance.Liked the onscreen shots of the 3 scratches on the bodywork of the car they showed us.Would use again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ROBERT - 11 August 2024
" Auto Europe should also ensure information is accurate. Also, difficult to contact service team as suggested on rental form when flight delayed and would arrive after rental office would close. "
" Complaint – Hertz Case Reference 23285462 We have returned to the UK yesterday after 3 weeks in Italy hence the delay in submitting this complaint. There are 2 issues: 1. The car rental voucher provided a return address that was incorrect. The address quoted on the voucher is NAPLES CENTRAL RAILWAY STATION CORSO ARNALDO 171 - see attached voucher. However, having driven around the central station for over 1 hour trying various locations, being stopped and berated by the local police for driving the wrong way down a 1 system and narrowly avoiding missing our ferry to Ischia, we found someone who advised the actual address is Corso Meridionale 61. Even when we arrived at this location there was no obvious signage confirming we were in fact at the correct location. When returning the car and raising this issue with the employee checking the car in, they were simply dismissive of the whole issue and distress and inconvenience this had caused. Having driven in multiple countries around the world this is the 1st time we have experienced an issue returning the car which is simply due to the incompetence of providing us with incorrect information. My wife was in tears during this highly stressful period, especially given the the stresses involved in driving in the central of Naples along with the possibility we would miss our connecting ferry. It is totally unacceptable to provide information that is fundamentally incorrect but even worse that your employees show no empathy or compassion when raising the issue when returning the vehicle. If we had more time I would have pursued this more vigorously when returning the car. 2. When collecting the vehicle on the morning of the 21/7 due to a 4+ hour delay to our flight, we were again stressed and needing to depart quickly to again meet deadlines for our onward travel around Puglia. I advised the lady on the rental desk we already had excess insurance but she asked if we had roadside assistance cover. Not wanting to delay us further I accepted her offer of roadside assistance cover at 8 euros per day, albeit in hindsight if the vehicle was to breakdown then surely this is covered within the standard rental package. However, there has now been a charge of 150.06 euros to my credit card. Given the rental period was now 13 days and not 14, 8 Euro per day is 104 Euro. Please explain why the amount charged is greater then the price advised and please confirm that roadside assistance is not part of the standard rental terms regards the car having a fault etc. I expect you to look sympathetically at this complaint, especially given the significant stress and inconvenience caused and I would expect you to make an offer of compensation to reflect the severity of the issues experienced. Regards Rob Goodwin "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by SILVIO - 10 August 2024
" We was stranded in maples aeroporto with 2 children's at 11:30 pm. We hade no other choice to accept sureprice oun contract at inflated cost plus paid additional 300 euros for late arrival due to Ryanair flight delays.. Not happy "
" The car suplyer sureprice did not accept my vaucher from autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by CARLO - 10 August 2024
" Excellent all round "
" Very efficient and friendly - excellent overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GARRY - 06 August 2024
" The car was good, service was okay at Naples, its a shame that the current situation has darkened my opinion. We have used Auto Europe on previous visits to Italy without any issues and I would consider using your company again, if you could guarantee that Drivalia would not be my car rental provider. Since coming back to teh UK, i see the reviews tehy get are quite bad. If i get no response from them within teh next few days I will be adding my comments too. "
" On collecting the car, the person behind the desk was insisting i take additional CDW even though I told her I'd alrady purchased it in the UK. She was adamant that it doesnt work in Italy that way, and when I refused her demeaner changed to being very rude. There was no one around when i collected the car to point out there were marks on the car, so i just took photos. On returning the car we had to drop the keys off very early at 5.30 (Which is fine) however, I discovered I had left my mobile phone in the car and couldnt retriev it due to opening hours (My stupid fault, I know). Once my flight landed at Catania, I went to the Drivalia rental office, where they were no help and indicated they couldnt call the Naples team as they use the same contact number (390 81 7512055) as I had ben calling. They told me to contact customer service but couldnt give me a number. By now there were a few people behind us and it was obvious they wanted us out of the way and getting very irratated by my asking why they couldnt give me a number. I have since found a customer service email and had no response. I still try the above number everyday several times hoping soemone will answer. I have alsotracked my phone and its still in the vicinity of the drop off so someone has see it and and put it somewhere. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by OSAGIE - 04 August 2024
" as above. "
" We arrived naples at 11pm due to a flight delay, so they were closed. Went to pick up the car the next day and ended up in a shouting match as the counter lady said my booking was no longer valid since the car was not picked up on the stated day. They wanted me to pay for a fresh booking. Tried calling autoeurope Numbers and none were going through. The lady stated that there was a condition on my contract which she was following yet could not provide details of this condition written anywhere. I see them as a bunch of thieves ! Eventually they agreed to releace a car to us if we took on their own insurance, ( though I had already paid for insurance). It was shambolic and embarrasing. Never again! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by RAFFAELE - 03 August 2024
" Terrible "
" Terrible "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICOLAS - 31 July 2024
" I use autoeurope all the time. But either the insurance thro autoeuropr needs to be recognised properly, or i will not use it again, and get an annual policy. "
" Sixt are a good rental company. However they are very very pushy on trying to sell additional insure. I took out the autoeurope upgraded insurance, and they are very dismissive of it, and put the fear of god in you. And their insure for the 15 days was more than the car rental itself. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARGARET - 31 July 2024
" Comments above "
" Awful experience- had to walk a mile in 35 degree heat as no one to pick us up and on arrival no one was even apologetic - guy on desk was texting on his phone instead of trying to book me in "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by STEPHEN - 27 July 2024
" No problems "
" Peoblem free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIUSEPPE - 25 July 2024
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHARLES - 23 July 2024
" My first time renting a car abroad and I found the staff and procedures helpful. All staff knowledgeable and courteous too! Would definitely use again "
" It took some time to get vehicle but this was due to system problems and not staff. Staff were very helpful and polite snd the system issues were outwith their control. Car ran well and return, and subsequent mini bud to airport were very quick. I would definitely use again! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JOSHUA - 22 July 2024
" you shouldn't use this company "
" terrible waited over an hour in the sun 40oC heat for a shuttle bus that we were told would be 10 mins and then just very aggressive and rude staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MARK - 15 July 2024
" None "
" Great car finding drop off point a nightmare "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHER - 14 July 2024
" Straight forward, easy process. "
" Very good service throughout. Polite friendly staff. Collecting the car took 5 minutes, drop off was even quicker. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PETER - 12 July 2024
" I am not happy that the local charges doubled the price. And am going to take it up with AE see what they can do. "
" The size of car we ordered was not available and had to pay for an upgrade. The "extra" charges were pretty much the same as the AE price. Doubling the cost!! Could not get a bill in English and unable to do much about it at the rental desk. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STUART - 04 July 2024
" From booking on the internet to dropping off everything was seamless. "
" Easy to book,c easy to pick up and easy to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ERNEST - 04 July 2024
" On the whole it was good service. I did pay for an upgrade when I booked the car but if I'm not mistaken I didn't receive it. "
" Staff were afficient, however they told me that the insurance I bought from auto Europe didn't cover cover everything. I cannot remember the particulars but i didn't take the extra cover they were offering. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHER - 03 July 2024
" No follow up or communication from Auto Europe. Unacceptable "
" I was charged for an unknown item. Received no final invoice from Keddy and despite numerous attempts have received no feedback from AutoEurope "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LEON - 23 June 2024
" Condition of car was very good. Extremely efficient drop-off, but on arrival, it was a slow process "
" Although the staff were lovely to deal with, it took a very long time at the counter. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RAOUL - 21 June 2024
" All very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FERNANDO - 20 June 2024
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JILL - 17 June 2024
" Could have been better "
" The car was great being a hybrid for driving the Amalfi coast. However on handing it back they tried to charge me for damage I didn't do to the car. It wasn't in great condition in the first place and had I not taken pictures before I set off I would have been charged for damage I didn't do. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by LUIGI - 17 June 2024
" The service was great. I had some issue in booking with one reservation completed but not notified and the help desk personal was quick in fixing the issue "
" The car had some damage unreported in the agreement contract, I flagged it and the Drivalia staff promptly corrected the contract "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IAN - 12 June 2024
" I booked full waiver cover only to be told that I did not have full waiver and had to pay an additional £88.67 at the desk to have the benefit of full waiver. Unexpected additional costs made this an unhappy experience. "
" I booked full waiver cover only to be told that I did not have full waiver and had to pay an additional £88.67 at the desk to have the benefit of full waiver. Unexpected additional costs made this an unhappy experience. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHELE - 10 June 2024
" I have been using Auto Europe regularly for over 25 years........that tells you my experience "
" Excellent. Hopefully use again if the price is reasonable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PASQUALE - 08 June 2024
" Nothing else to say "
" Hired car wih a ull tank of diesel but after driving 90 km on motorway the tank was showing half full. I needed to use the windscreen washer but it did not work because the reservoir was empty. The vehicle was not as clean as it should have been, reluctant to hire from them again "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by KATIE - 06 June 2024
" Not happy with the service at all "
" I would like to make a formal complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MATTHEW - 05 June 2024
" Upgraded to a new car which exceeded my expectations. Dealing with minor damage to the car after being hit by a bike was done quickly with email confirmation and a reasonable charge for the damage incurred. "
" Upgraded to a new car which exceeded my expectations. Dealing with minor damage to the car after being hit by a bike was done quickly with email confirmation and a reasonable charge for the damage incurred. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 04 June 2024
" It took a long time for the office to find a suitable car and one that was in good condition. "
" We have not received our £100 deposit yet. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALAN - 03 June 2024
" I have used AE for many years. It's great "
" No issues at all. Very efficient. No pressure to take out unnecessary CDW insurance. Car as fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHEN - 30 May 2024
" Overall a good experience marred by the significant problems with the transfer from the airport. I would add however, that AutoEurope were efficient in taking our call and transferring us to RentalPlus. "
" The counter staff were very helpful and the collection and drop-off process efficient. The vehicle was in good condition and we were very happy overall. However, we had a very poor experience transferring to the rental location. No one was at the airport to collect us and it took nearly 2 hours and two phone calls to AutoEurope before a van finally arrived to collect us. This was extremely frustrating at the start of our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by THOMAS - 25 May 2024
" I told Rental Plus about an issue with the ABS - they said thanks but made no notes so I doubt my concern was logged "
" I thought I'd hired from Auto Europe. It wasn't obvious that L needed to look for Rental Plus - my taxi had trouble getting there as a result. Otherwise fine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LANCE - 24 May 2024
" Great service "
" Very good but they do need more regular shuttle buses "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CONRAD - 24 May 2024
" Wasnt best pleased "
" The Check in staff hadnt noted all the defects on the car at all - these included scratches to the wing mirrors and dents in the car. It was only after looking through my video that they stopped with trying to fine us for the defects - This seems to be a practise just to snare money from tourists. Not nice. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ANTONIO - 24 May 2024
" Experience with Auto Europe was fine, but suggest you check the car hire companies you use "
" Not a good experience at all, took 2 hours to get car, car was in very poor condition with scraps and dents all over, paperwork showed fuel tank was half full when in fact it was only quarter full, so overall not pleased at all with B- Rent "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ANTONIO - 22 May 2024
" Good "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RENATO - 20 May 2024
" When I told them I had paid for the damage coverage they said they don't recognise it on their side. "
" Very good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JERRY - 19 May 2024
" . "
" all went smoothly, good service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GRAEME - 17 May 2024
" Everything worked well from the shuttle pick-up at the airport to the handing of the car back at the end of the hire period. "
" The staff were very friendly and very helpful. The car was also very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANGELO - 17 May 2024
" The transaction was smooth and professional. "
" Very helpfully staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICHOLAS - 09 May 2024
" Very good value rental, but please note points made above. "
" The website indicated that pick up was from the airport, this is not the case, you have to wait for a minibus to transport you a short distance to collect. We rented on a full to full basis, the car was not full on collection. There was damage to the car that was not noted on the form, photos were taken on collection of fuel gauge and unrecorded damage. The radio was not working, needed a code, we were given the code and advised we would be able to enter it in 8 hours, however, once we were able to enter a code, the code supplied was incorrect, so no radio for the entire rental. Drop off was good, a quick inspection of the car revealed no damage during our rental period, the process was quick and we waited approx. 5 mins for the minibus to the Airport. The price was very good for this rental, but be aware of the above points and that collection is not from the airport as suggested. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by STEPHEN - 07 May 2024
" A good experience this time "
" Nice people to deal with.Very helpful when collecting the car and no problems when returning it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DANIELE - 07 May 2024
" Horrible . Plus Check in and check out is a long waiting and also the procedures the process is to long not clear at all . I am extremely disappointed "
" Bad "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PAUL - 30 April 2024
" Decent well maintained car. Staff really friendly "
" Friendly staff who didn't try to upsell insurance. However, the lack of paperwork is a downside. No SIXT contract number and no information regarding what to do if you broke down (luckily we didn't). On return of car assured us we would receive email detailing charges but nothing. Took money from card for pre-paid fuel which was agreed but also charged €20 which we have no idea what for and no receipts / paperwork so can't check "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 24 April 2024
" Autoerioe fine but Brent terrible "
" Car brakes didn't work well. Car wasn't clean when we got it but they charged us a cleaning fee when it was returned. Return took ages. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by NIGEL - 19 April 2024
" As abovr "
" We did not like the selected car And were very helpful in changing to another vehicle This had been on a long term rental with many blemishes and not clean "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by JONATHAN - 18 April 2024
" Very good company...as they say in italy...Bravo! "
" Extremely happy with Locauto..2nd time now and both times very good service! Lovely helpful gentlemen on collection of the car who upgraded me to a leager car for no extra charge... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MASSIMO - 17 April 2024
" The searching facilities are good "
" They didn't have the car of the category booked, which meant there was not enough room for the luggage. Also, the drop off procedure took forever, as I had to go back to the desk to sign documents. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by TREVOR - 15 April 2024
" Overall, no issues, we used the insurance inclusive/no excess option, which made the rental return much quicker. "
" We used Sicily by Car, they had our details from the previous trip which made the collection process much easier. However the advertised pre-arrival check-in process did not work, so we had to wait until we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by SAFWAT - 14 April 2024
" Very good service.Good value for money. "
" Very efficient and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by CLAUDIA - 12 April 2024
" No problem with Auto Europe and would use you again. "
" The car was very high mileage and had more scratches than i have ever seen. The roof had loads of dents. We kept getting a warning light about tyre, the tyre management system kept coming up saying tyres pressures were wrong, the pressures kept changing through out day. Didn't change the same difference for each tyre, eg the front passenger was highest, next time the driver rear was the highest pressure. It was totally unacceptable for a hire car and we have been hiring in Italy for over 15yrs, never had a car in such bad condition. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MARK - 10 April 2024
" Ok "
" It took a very long time to get the car (over 45 minutes) and it was filthy and had lots of damage. It was apparently an 'upgrade' from what we had ordered but I'd rather have had what we asked for. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by NICHOLAS - 09 April 2024
" You need to ensure the company's you use provide what is ordered "
" I my party consisted of five grown men and luggage so I booked a Land Rover Discovery or a vehicle of similar size. What I received was a Mercedes gla that was far too small for five grown men and luggage. I was told they had nothing bigger "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by VALERIE - 09 April 2024
" see above "
" you need to be aware that this is a very basic service what you pay for is what you get when you arrive at the airport there will be no shuttle to pick you up they insist that you find you own way to the police station - which doesn't exist - i checked with the airport information desk if you have much luggage and you need to be collected do not use this company - it's too stressful similarly on the return journey i was left nowhere near departures it's fine if you're young, fit healthy & strong, but for old biddies like me, a bit more accessibility would be helpful top marks to the guy on the phone who spoke to me & gave me much reassurance in a stressful situation disappointed - and as for a car with no hand brake!!!!! that took me nearly 2 weeks to get used to !!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANDREW - 08 April 2024
" Overall no major issues, price was reasonable. Vehicle was ok but not great. "
" Car pick up location was not very easy to access, Vehicle was ok but a couple of years old. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by STEPHEN - 08 April 2024
" Always easy to book and always the best value and lots of choice "
" Probably the best hire company we have used in many years of renting cars in Italy. Staff were friendly and efficient, didn't try and sell us extras, car was brilliant and easy return check in. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MATTHEW - 04 April 2024
" Terrible. I will never book with NoLeggiare again. "
" Immoral and fraudulent company who tried to charge me for damages that were already on the vehicle. It seems many others have had the same experience as me when looking at TripAdvisor and TrustPilot. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by EMMA - 26 March 2024
" Professional staff. Waited for me when my flight was delayed "
" Very professional and understanding. No pressure sales. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICOLA - 20 March 2024
" Easy to use portal and great service "
" Having used the company in Sardinia I was dubious but the team in Naples made the entire experience effortless. They could not have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 19 March 2024
" . "
" Great staff at Naples airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JOHN - 10 March 2024
" I found the price they charge for very minor damage extortionate "
" The car had a very small dent that probably happened in a car park when someone opens their dore and presses against my car door when parked. I got charged ,£370 for this when I know for a fact it woul cost you £80 to £100 here in the UK . The company are a bit dishonest and there where several other marks on the car that had not been fixed before I picked it up that smells other persons have been charged for. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LUCIANO - 26 February 2024
" Very happy "
" Happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 21 February 2024
" Like to use AutoEurope as we had to cancel once due to an Airstrike and could easily re book without charge for another date "
" Very helpful car rental company . The ease of pick up and drop off was fantastic . One helpful hint was it was a bit confusing where the shuttle bus was (we called in the end) ..but apart from that extremely happy with the whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 15 February 2024
" A bit slow to get car but everything else fine. "
" Very slow when we went to pick up car, but very quick on return.car was as described and got what we had booked. Didn't try to sell us extra insurance so pleased about that. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by RENATO - 08 February 2024
" Nightmare "
" They are not at the airport. Fuel tank half empty. Advertising on the car. Unacceptable Tyres pressure down. No transport to the airport. They did not accept the damage covered I paid to AE. Absolutely unacceptable all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by LUISA - 28 January 2024
" Very reasonable price "
" We were given a car with lots of scratches and marks,they were not all marked on the contract,so we took photos,but as it was dark,we did not manage to get them all,so at the return of the car,we were accused of causing a big scratch on the car,but we knew we hadn't as the car had been parked on a private driveway,for the 3 days,until we left that morning to take it back to airport,and we known we did not have an accident,or scratched anyone on the way back to the airport... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by LUCIO OSVALDO MARIA - 02 January 2024
" Great value for money "
" Friendly staff. Car had quite few scratches and the radio was not working, but it did the job at the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LUISA - 30 December 2023
" Very good "
" Very speedy process,great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by CHRIS - 20 December 2023
" Ok experience picking up car , very bad upon returning. Would not recommend Target car rental ever . Make sure everything including wheel rims are photographed when collecting car . "
" Shocking bloke who we dealt with when returning car, he said we scratched rim of wheel, which l didn't ! I didn't have a photo of wheel so he took $300+Australian off my Credit card without my approval. Very rude ! I want this refunded to me and will forward paperwork to you separately via email and request your urgent attention and reply. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by CLAUDIO - 14 December 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 30 November 2023
" as above "
" everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by RAJA - 26 November 2023
" Bad one "
" My debit card was not accepted and had to pay £220 extra to get the car "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ITALIA - 21 November 2023
" Straight forward pick up and drop off. "
" Tyre pressure light was on when checked with staff was told reset not done but pressures were ok. Was a little concerned as the light was on all the time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by UMBERTO - 13 November 2023
" Happy with the process. "
" Booked on line and wrong address on paper work which made finding site at Naples airport difficult. Tried to phone but no answer and took over 2 hours to find place. Apart from not answering the phone they were polite and informative. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by FERNANDO - 09 November 2023
" Every single panel on the car had a dent or scratches, They even tried to Charge £340 accused me for scratching the rear wing even though they have noted on their pick documents, Not acceptable would not recommend B RENT "
" Every single panel on the car had a dent or scratches, They even tried to Charge £340 accused me for scratching the rear wing even though they have noted on their pick documents, Not acceptable would not recommend B RENT. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by KEITH - 05 November 2023
" Easy to book and and at a highly competitive price. "
" Prompt collection of a great condition car. Drop off was quick once an agent appeared. It was quicker to walk to the aiport than get the return coach. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANGELO - 03 November 2023
" Is been fantastic I will hiring again. "
" After a few years went back to Maggiore and the experience is been fantastic from pick up the car to drop off. I have no hesitation to hiring again from Maggiore. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LUIGI - 31 October 2023
" Overall very satisfied "
" Good team of people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 30 October 2023
" good clean new car, off airport collection. spare wheel or tools to repair required . clearer insurance explanation "
" clearer explanation of insurance eg. third party can still claim excess and that is claimed back from your insurance. explanation of breakdown and accident procedures,if any Spare wheel in car was missing. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SHAUN - 29 October 2023
" Good "
" On collection of the vehicle Laura was very helpful and advised us about the insurance we had taken out. A thorough inspection of previous damage to the vehicle was made. On returning the vehicle staff were helpful friendly and polite. A good experience all round. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JULIUS - 27 October 2023
" Been accused of and unfailingly charged for smoking in the car. Never smoked in the car during rental. "
" Worst drop off experience ever. Shocked about how rude and with attitude attendant was. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by GIUSEPPE - 25 October 2023
" hired a car though Auto Europe and glad that I did as the service was excellent all the questions i had were no trouble at all. Would recommend 100%. "
" service was good and cannot fault that. When i picked the car up even though it was fairly new but it had chips / damage etc. Highlighted this to the rental person and didn't seem interested in marking them but I insisted that they would in case of any problems upon return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PERRY - 25 October 2023
" Decent company, plenty of staff in office, not a long wait... "
" Car damaged all over, not cleaned and not full of petrol !, but hire counter and staff very helpful. No problem when car returned... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by PETER - 24 October 2023
" As above "
" Language barrier with staff on handover, asked to sign documents without clear explanation "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by CARLO - 20 October 2023
" Everything was good the only thing is I which staff hanging round would help when people are waiting to pick up. "
" Car was like new. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BRIAN - 18 October 2023
" Auto Europe is a good platform for easy comparison and good value prices. "
" We had to wait for a car to be prepared despite them not seeming particularly busy. The car had a lot of cosmetic damage, covered in dents and scratches and a damaged windscreen to it wasn't easy to have confidence that all the existing damage was properly recorded. We took our own photos and it turned out ok on return but it would be better not to have the worry. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by JOSEPH - 12 October 2023
" Smooth booking and pick up and I felt confident with the insurance policy through AE Europe "
" There was a lot of damage to the car such as dents/scratches when we picked it up, thankfully we took a detailed video and photos as when we returned the car, the staff was querying a large dent with us. This was immediately dismissed once I showed him the evidence however, the damage they were referring to was so large I was shocked they hadn't noticed it by the previous customer, and therefore I believe they were testing to try and charge us the excess. The car I asked for was a fiat 500 or mini but I received a Lancia which I did not mind however the quality was not as nice as the aforementioned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by THOMAS - 12 October 2023
" As above "
" Overall experience was fine however, they have not fully refunded my deposit and blamed damage to the vehicle on myself when it already existed. I have photos and videos as proof and budget have not responded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by SIMON - 12 October 2023
" All good. "
" All good, but the perennial issue of CDW insurance never goes away when hiring a car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ENRICA - 12 October 2023
" Smooth and professional "
" The staff was extremely helpful and friendly. The only off side was the shuttle service. I dropped the car off at 8am and the first shuttle service was at 8.40am as the driver was stuck in traffic. Other than that, the whole experience was good and smooth! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by RAVI - 11 October 2023
" There were many existing scratches and dents on the car, we only photographed a few. On return they asked us if we had taken video or pictures of dents and scratches. They immediately found one more on the edge of the boot, it was NOT new, it was smooth and tiny. They probably knew about it. For an old tiny scratch, they charged €200 plus administrative fee of €80. I would like to see the invoice when they get it sorted that alleged scratch. "
" The shuttle bus was not waiting as indicated. We had to travel with family and a little baby to another area where most rental car companies were located. It took 45 minutes before we could locate the shuttle. Then we had difficulty in convincing the driver to pick the family from we were. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by JUSTIN - 10 October 2023
" We have sent a complaint by email and we are awaiting your response "
" Absolutely terrible, worse car hire experience ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by LUIGI - 08 October 2023
" Quite straight forward , waited for minibus to take us from airport to compound . Staff friendly "
" Efficient counter staff . Car had some damage and hadn't been cleaned very good . No water in washer's . Vehicle not fully fuelled "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by WILLIAM - 08 October 2023
" See above. "
" My only complaint is that I booked a small Fiat 500. I much prefer a small car in Italy because it is more economic and much easier to park. I was told there were no small cars available and was given a large DR which felt very clumsy and was very heavy on petrol. I felt as if I was driving a minibus instead of a small Fiat 500 or Fiat Panda. As I said , this is my only complaint about Drivalia whom I have used several times in the past couple of years. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MICHAEL - 08 October 2023
" As above. The queue system tests your patience so you need some recognition of your frustration when picking up the car. Have had Drivalia before without this but at that time they were not sharing their space with another company. "
" The queue to pick up the car was unacceptable standing in the hot sun. Two carhire suppliers at the one desk made this worse. The desk was well staffed but some hirers took nearly half an hour. There was a queue number system but not in use. Took 1 and 3/4 hours to pick car up. One of faults noted was tyre puncture. When asked about it I was told it was a new tyre which it clearly wasnt. On switching the engine on a message came up "urgent maintenance needed". When I pointed this out I was brushed aside while the service worker just reset the computer. On return a different service worker was courteous and friendly. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by LUIGI - 06 October 2023
" Absolutely disgusting , I know it was my fault for not having my card but the staff were so un helpful . I won't be using you again . It spoilt my holiday . "
" When I got there I found I had forgotten my credit card, they wouldn't let me have the car despite other people giving them there card details . As you have taken payment with this card surly you have all the details. I would really like a refund . "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by JAMES BONAVENTURE - 02 October 2023
" Clear and simple booking process with good provision of information. "
" Very efficient experience both collecting & dropping off - no queues although I may have been lucky! Car was fine and compatible with what I asked for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GARY - 01 October 2023
" I have used auto Europe many times this was the worse experience "
" Hertz were very expensive but had to use them as a last minute booking .Also had to wait almost an hour to pick car up even though there was only 2 people infront of me, only one member of staff dealing with pick ups and returns "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PAUL - 01 October 2023
" Joke of a company. Will avoid in the future "
" As often happens when renting cars I had to pay additional for zero excess and when picking up the car the que was very long and the staff were slow. Wouldn't recommend. Apparently if I booked directly with them then it would have been cheaper. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JOHN - 01 October 2023
" 1 "
" 1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by DAVID - 30 September 2023
" Good "
" Satisfied "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GERARDO - 30 September 2023
" I did not get the car I selected due to them not having an automatic geared car for me they gave me a ford torneo as the only automatic vehicle they had which for me was far to large for narrow streets, so limited the usage for me "
" directions of rental office on web site not the same as where i collected car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by FERNANDO - 29 September 2023
" very efficient "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RICHARD - 21 September 2023
" Gave clear options and pricing. Correct level of communication. Very happy. "
" No hassle, no pressure selling of extra insurance, quick service, thorough car defect check, easy drop off and great car. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SACHA - 20 September 2023
" All went smoothly. "
" Pleased we got a hybrid car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIOVANNI - 19 September 2023
" overall very happy "
" Very good. But did try a little hard to sell extra insurance>said did not understand the policy we had purchased with auto route "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARK - 19 September 2023
" My overall experience was not good and I would not recommend them because of this. "
" Firstly, the desk was not in the airport terminal which was one of the main reasons for choosing Drivalia. Secondly, the check in team were the slowest of all the desks and finally I requested a Jeep and they tried to palm me off with a lower spec Citroen. I complained about this and the guys in the pick up area sorted out my chosen car for me rather than the desk team. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TARA - 18 September 2023
" As I said Naples is just so busy once I'd driven away all was ok and drop off was ok too "
" Car was dirty, it was incredibly busy when I picked the car up, I was just given the keys and told the car was in the car park, took a while to find it. Took photos as didn't want to be accused of any damage otherwise it was ok. It could just be because it's just so busy that service wasn't what I was anticipating "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by HARVEY - 13 September 2023
" Overall an excellent experience "
" Clean modern car and the people a pleasure to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ADRIAN - 10 September 2023
" Good as usual "
" Very good polite and pleasant service from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RICHARD - 09 September 2023
" No problem booking etc. Just not being able to extend our rental. I tried calling AutoEurope but they tried putting me through to drivalia and again not responsive. "
" The collection was a poor experience because we queued for at least an hour in the evening when we were extremely tired. The processing system is poor because there are manual forms to fill in repeating the information already provided on the voucher. The forms were photocopied templates and barely visible. It's not a reflection on the counter staff but the systems used. Extremely slow and arduous. All other rental desks were virtually empty. Also we wanted to extend our rental however there was no way to contact as the phones didn't answer. We gave up. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by DAVID - 07 September 2023
" Smooth transaction but very confusing where to get the courtesy bus from! "
" Was told to go to P5 to meet courtesy bus. All well and good except there is no sign actually showing P5 in the car park. Very confusing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 05 September 2023
" All good "
" Returns could be a bit easier if the office was opened earlier "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ISRAFIL - 04 September 2023
" Fast and smooth service. Thanks "
" New car brilliant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TIMOTHY - 03 September 2023
" Who is Auto Europe "
" Collection was a nightmare. Not enough staff. Waited over an hour on the sun to pick up. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MARK - 02 September 2023
" Good service, good car, good facilities and a great experience "
" The booking experience and pickup was quick and straight forward "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LEONARDO - 30 August 2023
" Excellent throughout Would like a loyalty discount to be automatically applied "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MICK - 23 August 2023
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JAMES - 23 August 2023
" Car worked after above items being sorted, but the pick up process was very slow and waste of time. "
" Huge queue when collecting the car, not enough staff at the desk. Car had flat tyres and no ad-blue, which had to be sorted before collecting the car. they are cheaper than most, but for a reason. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by ELSHAN - 18 August 2023
" I was led to believe that I am insured and excess is covered. But once I arrived, Noleggiare told me I am not insured for the damage to my car and was asked to pay for extra insurance. I refused because I had insurance already. and this was the moment when they decided to give me a car with hidden damages. "
" Whoever rents from Noleggiare - PLEASE check all the damage so it corresponds to the pre-rental damage report. Especially in the undercarriage (bumpers, etc). I have been charged 480 euros for scratches that were not caused by me 100 percent. Also,l I had asked for a VW Golf or similar size. But was given a Ford Focus Estate, a big car. After those scratches were "discovered", I start to understand why this car was given to me. So, avoid or check thoroughly the car before taking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ASHLEY - 13 August 2023
" Waited in a queue for a while despite having a pick up time. The car had scratches on the bumper and the staff had no photo evidence of it so had to rely on photos I had took "
" Staff on the counter were very slow Too many customers crowded round the counter "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by STEFAN - 10 August 2023
" The worst experience in our life. Arrived there, the Rental company was closed, we tried to inform that our flight is late but nobody answered or waited. Once we reached the office, it was closed and we had to take a hotel for night which cost us 100euro (out of our budget). In the early morning we arrived at the office and they even not apologized with us and told us that the car which we booked was not anymore available. They tried to give us small car or more expensive. After 2 hours of discussion and waiting, they finally give us a car. They also charge you a lot of money with many extra things that you don't know at the beginning like car insurance 250 euro for 5 days only, deposit payment 200 euro and the car is not anymore 160euro but almost 600euro. I will never and never recommend this Rental Company, they are not professional and cheaters. This kind of people don't need to be in he business. Please avoid if you want to save money, time and patience!!! "
" The worst experience in our life. Arrived there, the Rental company was closed, we tried to inform that our flight is late but nobody answered or waited. Once we reached the office, it was closed and we had to take a hotel for night which cost us 100euro (out of our budget). In the early morning we arrived at the office and they even not apologized with us and told us that the car which we booked was not anymore available. They tried to give us small car or more expensive. After 2 hours of discussion and waiting, they finally give us a car. They also charge you a lot of money with many extra things that you don't know at the beginning like car insurance 250 euro for 5 days only, deposit payment 200 euro and the car is not anymore 160euro but almost 600euro. I will never and never recommend this Rental Company, they are not professional and cheaters. This kind of people don't need to be in he business. Please avoid if you want to save money, time and patience!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MICHAEL - 08 August 2023
" All good. Find Auto Europe helpful and relable. "
" Very pleased with pick up and drop off. Courteous and friendly service. Left a pair of prescription glasses in the passenger door. when my daughter asked about them as she was passing through Naples airport a few days later, they had them waiting for her. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SHEHRYAR - 07 August 2023
" There was a 3 hours que and once we got to the front they told us that not electric cars were available. It didn't matter if our hotel had a charge port or not. That's what they had. Otherwise wait around. Worst customer service "
" Worst experience in collecting a car and also talking to the people who provide it. 3 hours with two kids under 5, waiting around. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KEVIN - 07 August 2023
" Excellent communication and service before rental. Great to have the ability to modify and amend up to 48 hours prior to rental as this enabled me to save a lot of money compared to original booking cost. "
" Poor quality vehicle which was dirty and had a high level of scratches and damage when collected. Additionally the engine light came on half way through the rental but appears to be software related as the car continued to perform normally. Counter and Drop off staff were inattentive and no customer care was evident at start and end of rental. I do understand that this may be part of the Italian culture in some places but Sicily by Car need to improve to stay in business. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by PAUL - 04 August 2023
" An efficient service from booking to return of car . Although Naples Airport is rather cramped where the car hire areas are located. "
" Easy efficient collection and drop off - no problem at all . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SOPHIE - 03 August 2023
" We spoke with the emergency customer service who advised us to email the customer service team and tell them about our experience in order to get a refund for the price of the hotel we had to stay at. It took days for a reply and they asked for a picture of the reciept showing what we had paid for the night at the hotel. I sent this a week a go and I still am yet to hear anything regarding this payment. "
" When I picked up the vehicle I was given the keys and went to go and check the car. When I got to the car it was blocked in on all sides. I walked back to the desk and the lady Giulia I think she was called was gone and the desk was closed. People from other companies tries to help me to locate her but she did not answer the phone. We were stuck with a baby and myself being pregnant at the airport. We luckily found a place at the hotel next door and had to pay for this for the night. We went back the next morning and the car was still blocked in. The lady at the desk denied leaving even though I had phone call evidence and picture evidence and was very unhelpful, shouting at us and refusing to help. I rung customer services who advised me to take the car and who assured me we would get a refund for the night we had to stay in a hotel due to the staff members incompetence. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ALEXANDER - 31 July 2023
" Excellent service as always. I particularly like the option to review car options as the booking approaches. I managed to upgrade to an SUV and save myself £50 in the process! "
" No queue at the desk, and car was picked up with no issues. However, no Drivalia rep came to review the damage on the car at the start of the booking so I had to video the car to make sure I wasn't held liable for any of the previous damage. The car itself ran smoothly and efficiently though. Drop off was straightforward, other than the pretty awful directions in the car hire car park at Naples. This was a known issue I've had previously though so not a reflection of the hire company in any way. All in all, pretty happy and would definitely book through Drivalia (and auto Europe) again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by FRANCESCO - 25 July 2023
" A big thank you to Ida at Sixt car rental in Naples airport for making the whole experience very pleasurable. Will definitely use again next year. "
" Very happy to use Sixt at Naples Airport. With there Desk just inside arrivals and the car collection point just outside was breeze. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 19 July 2023
" Overall, I was satisfied with car. "
" The counter staff were helpful but extremely slow with no real sense of control. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JON - 17 July 2023
" It all went very smoothly. "
" Everyone was very nice, especially the older gentleman who dealt with us when we arrived. The insurance did seem a little expensive but these are Neapolitan roads we are talking about! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JACQUELINE - 16 July 2023
" Best experience of car hire in Italy and we rent a car at least once or twice a year. "
" Our flight was delayed 2 hours, the lady behind Drivalia desk was superb and really went out of her way to assist us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ELIZABETH - 15 July 2023
" Naples office is offsite. Number for shuttle bus doesn't work car wasn't ready. Staff pushy with expensive extras. "
" Naples office is not in the airport building "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JUSTIN - 11 July 2023
" Auto Europe seem to do their job properly but the whole system of vouchers and hire companies trying to change your agreements at the airport- extra insurances etc doesn't make the whole process easy for someone trying to just enjoy their holiday. There was damage on the car, not noted on the pick up document. I wasn't taken around the car by a representative to check this together. I then go and ask if someone will look at it before I take the car away. They say to take it to the drop off zone. The man there at first says the damage is nothing- it was a wheel arch scrape back to bare metal in three places- I asked him to make a note of it. He does so on his document but doesn't give me a copy. When we returned the representative sees the damage straight away and says I had an accident. I explain that I already pointed this damage out on pick up and he says where is my proof. Whilst a valid question, it took me showing a video I took on pick up to prove that the damage was pre existing. My suggestion for improving the system is that a car can't be released without a person walking around the vehicle with the representative. If keys are handed out without a check then the hire company can't insist on a check at the end- it's got to be the same system both ends. Many friends I speak to feel the hire companies are just trying to take your excess off you and never get the minor damage fixed just make multiple fraudulent excess claims at the expense of the customer. This perception can only be fixed by professional transparency. Anyway I'm not here to change the system - I probably will avoid hiring a car next time and look for other options. "
" I don't even really know who Keddy are. I booked online but it seems to be a subsidiary company which is fine but when you turn up at the airport there is no sign for Keddy- I had to work out that my agreement was filled by Eurocar. So I had no idea which desk to approach of all the suppliers at the airport. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LUCIO OSVALDO MARIA - 08 July 2023
" Generally happy with the prices and the range of offers "
" Good experience at pickup and drop off, but the vehicle had few scratches, more than what shown on the pickup sheet, so had to spend time at pickup to add several scratches to the records. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ANTHONY - 02 July 2023
" Very disappointed. I booked with Europcar, and paid the premium, to avoid potential problems with smaller operators. "
" Vehicle provided not as booked. Apparently same Europcar category code but not similar in any respect. Smaller in every dimension and much lower capacity. Unable to accommodate 5 adults meaning changes to holiday plans. No option but take it or leave it. Staff unhelpful, rude and dismissive. Unwilling to certify vehicle condition on return. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALISTAIR - 01 July 2023
" Denise at Sixt counter was very helpful "
" Denise at Sixt counter was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ISABEL - 01 July 2023
" Good booking experience and peace of mind knowing there was UK backup. "
" Great value and great staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CLIFFORD - 25 June 2023
" I am very satisfied with car rental that I booked via autoeurope for my recent trip to Italy (and was similarly impressed with car rental I booked via autoeurope for a trip to Canada last year). "
" Pickup and drop off were smooth, car (Opel Mokka) was well prepared. I was impressed by how B-Rent dealt with a customer who was ahead of me in the queue and who had a non-recognised Egyptian driving license, by calling up a bigger rental company who were able to accept his license. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by KARL - 18 June 2023
" Great experience "
" It was a great experience from pick up to drop off. All staff were very helpful and the car was trouble-free. Will continue to use AutoEurope and SicilyByCar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JAMES - 17 June 2023
" Good experience, I would book with Sicily by car again. The car itself had some slight scratches and the parcel shelf was damaged, we took photos and showed the man when we picked it up, and drop off was very smooth. "
" Although the queue to pick up the car was quite long and slow moving, the staff were very courteous and helpful and it only took a short time to sort our car out once we got to the front of the queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by NUNZIO - 11 June 2023
" All good from the pick up of the car to the return of the car "
" Rosario ar the drop off was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICOLA - 09 June 2023
" See above! You should advise about not leaving site until you have checked the car regardless of the weather and cleanliness of the vehicle. "
" Collected vehicle in rain, car was covered in tree debris as it was parked under one! Couldn't see level of damage until we reached hotel 30mins later. Photographed damage and attempted to let Keddy know. Not interested! I'd taken out the no excess additional insurance at €75 as strongly recommended by counter staff, I understand why! I would have been held accountable for the damage even though I hadn't caused it. Body work in a poor state! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by KEITH - 07 June 2023
" Always reliable "
" Flawless apart from being urged to fill out all my info online and then having to duplicate the effort at the check-in desk. Pointless. Would be good if the car staff knew how to install car seats but otherwise great. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DARREN - 05 June 2023
" The whole process was simple and professional "
" The whole process was very smooth and quick "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by CHRISTOPHER - 04 June 2023
" Use auto Europe a lot. No problem. "
" Have used b rent before. They are ok. Service varies from hire to hire as do the cars. The que system is poor and the office is very small. Staff are harassed especially in the morning. Other providers have a ticket que system which allows you to relax more. They are usually one of the cheapest It's a lottery in Naples so we generally go with cost. Look carefully atEVERY dent or mark on your car as they are very harsh on this. Photograph all the marks no matter how small and tell the staff if they aren't on the hire sheet. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by GARY - 02 June 2023
" Very satisfactory experience with Auto Europe and their representatives,who dealt with my queries and clarified errors with the Budget contract. "
" General quite satisfactory, but the pre-booking fast track that was arranged with Budget did not operate, owing to few staff being available. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by RICHARD - 31 May 2023
" See previous comments "
" The engine on the car rented sounded rough on starting up. On checking the oil level there was none on the dipstick. This was changed to another car. The second car was fine. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by CHRISTINE - 30 May 2023
" Appalling Customer Service "
" Car was booked for 1pm pick up. Went to pick up at 13:58 car not ready. Told to go and have a coffee for 30mins and expected us to pay for coffee. Car still not ready and had to wait until 14:45. 1.45 mins after pick up time. Lights inside car were on stating service due etc. Booked Crosslander, this car was an Arona. Customer Service was appalling. Not at all apologetic for the delay and problem with this car. Their manner was not at all friendly. Not their fault there was a problem, they just work there, this it what I was told by them. The replacement was a Jeep Renegade which they informed was an upgrade! Boot a lot smaller than the Arona! Customer Service appalling. Drop off was better with a smiling, hope all is well. I certainly will not be using Sicily By Car again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NORMAN - 29 May 2023
" Overall fairly easy to get the car after realising that the 'in airport' description for the SBC wasn't true. You had to leave the airport, walk for 100 yards dragging cases, then get on a shuttle bus. Your Naples airport information needs updating to reflect this. "
" Reasonable but the LanciaYpsilon had 33k on the clock and clutch and gearbox felt rough. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by PERRY - 25 May 2023
" Should be made to forward paperwork of checks for customers peace of mind "
" Excellent except for, drop off closed due to early flight and NO FEEDBACK forwarded by hertz, (condition, fuel, etc), when service centre opened or after !, let down by that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 25 May 2023
" x "
" Naples car rental is so slow. it takes 20 mins per client. why can't they sort this out? It has been the same for over 12 years: I go 4 times per year for work and it is hopeless. Geneva takes 3 minutes! Munich 5 minutes or less. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANDREW - 25 May 2023
" Misleading information from the start - the Sicily by Car desk is NOT in the airport. The instructions therefore of how to get to the shuttle were non-existent. we had to ask non english speaking people where to go - in the end followed our nose and eventually found the pick up point. Very disappointing. Please correct this misinformation for other travellers "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GIOVANNI - 22 May 2023
" The car was clean but had several light sratches not accounted for on checkout also wheel hub missing not a pretty sight "
" Disappointed no one atvechicle to check before driving away "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GIOVANNI - 21 May 2023
" I'll ok "
" The staff were very helpful And help me a lot To pick up and drops me to the bus stop Good. Attitude "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ENRICA - 17 May 2023
" The lovely girl at the drop off deserves a special note as she was the kindest person met there. Thank you "
" The whole process was very smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SIMON - 17 April 2023
" Used Auto Europe several times in different countries; this was the first time I'd selected a local / independent rental agency as opposed to the international brands. "
" Very competitive price; you get what you pay for.... 35 minute wait at terminal for shuttle. 30 minute wait OUTSIDE the office to be allowed in 20 minute wait to get rental agreement dealt with Car was not valeted - made seeing all the damage quite tricky on the bodywork Drop off out of hours was very convenient "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ANGELO - 16 April 2023
" We were given a much larger car than we booked. It was a make that I was unfamiliar with and there was no advice or help on how to navigate the complex operation and the handbook had no English translation. "
" The counter staff kindly waited for us even although our flight was delayed and it was past their closing time. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by FILIPPO - 16 April 2023
" Likely to recommned AutoEurope but not for hires with Avis/Budget for which the company seems to get poor deals on hires. "
" I have been booking cars with AutoEurope for the last 15 years with no problems with the service. With regards to Avis/Budget in Naples I have always experienced problems with their vehicles. None of the damages on the car were reported on the contract documents which I had to get reported before taking the car before driving away. Despite that the front driver window was not working properly and was hard to close. Additionally, the tyres were almost flat so I had to inflate myself. Looked like the car had not bee checked since the previous hire. Not the first time but certainly the last as far as I am concerned. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by TONY - 11 April 2023
" All went well "
" All went well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PHILIP - 06 April 2023
" my experience to hire my car "
" everything went ok for my car hire "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FERNANDO - 05 April 2023
" Very efficient "
" Long wait to collect "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by STEPHEN - 04 April 2023
" Great, would use again. "
" Easy to process, the car was in good condition and well priced. Job done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 24 March 2023
" I have used Auto Europe lots of times and I've never had any problems. Prices always competitive and zero excess packages means no haggling locally. "
" Quick and easy. Staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CURLEN - 20 March 2023
" Would advise friends to be careful of extra costs "
" The excess is different to what AutoEurope says it will be "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARIO - 18 March 2023
" Damage already on car, rental company issued me with a bill? "
" Damage already on car, rental company issued me with a bill? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MARIO - 18 March 2023
" Damage already on car, rental company issued me with a bill? "
" Damage already on car, rental company issued me with a bill? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MARTIN - 13 March 2023
" I don't think the car was brand new but it was perfectly adequate & as the Italians drive like loonatics, it took some of the pressure off not being pristine "
" All very straightforward especially liked not being fleeced for the credit card holding deposit & the very reasonable hire rate ...excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PHILIP - 09 March 2023
" everything went ok "
" everything went ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ALBERTO - 06 March 2023
" Overall adequate experience "
" Car okay but front tyres needed to be pumped up as warning lights were on "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by DAVID - 15 February 2023
" It was fine. "
" It was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by PHILIP - 08 February 2023
" everything was ok "
" everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by RAYMOND - 30 January 2023
" No further comments "
" I continually find it disappointing that despite taking out extra insurance to ensure full cover on booking, that - at the counter - you are still encouraged to take out further insurance on the guidance that you are not fully covered. Can AutoEurope not encourage companies to improve this practice? "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARIA - 26 January 2023
" Experience was ok has I travel very often to that Destination. "
" The car have some sort of food on mirror and Dashboard and it looks like someone have smoked in the car because of the white ash. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LUIGI - 24 January 2023
" It was all good. If they send the receipt / invoice for the damage then it will be better "
" Only problem is that there was damage to the bodywork as a result of my car being hit in a supermarket car park. I was told Avis would take money from my credit card and I would have to claim back off Auto Europe. I haven't received anything from Avia but note that they have taken £178 from my credit card. I need a receipt or invoice or something so I can claim from Auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PRITHVIRAJ - 16 January 2023
" In dispute with Sixt about prior damages to the car. "
" They provided a car with multiple light to moderate damages, making it impossible to document all- measuring the length and depth. Some of the damages were not documented by Sixt and we are disputing the Sixt's claims that it was caused during the rental. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ALFIO - 03 January 2023
" Very negative, will avoid booking with AutoEurope again "
" Provided with a car in a different segment: booked a saloon (Audi A3 or similar) and received a minisuv (VW T-Roc). No other options available and AutoEurope representative very useless when spoke at phone "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by SALVATORE - 23 December 2022
" I would use them without hesitation. "
" Very good speedy and professional service at collection and returning of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DARREN - 22 December 2022
" Easy to use website, everything clear and cost competitive. "
" Smooth collection of car, no issues or pressure to take out extra cover, although offered. Collection and drop off were one off the least stressful experiences in many years of Italian car hire. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by WILLIAM - 12 December 2022
" We waited 45mins at airport for pick up and although the driver was apologetic it was a very cold wait. Not happy at extra charges perhaps my fault for not reading small print. Never had problem in the past with AutoEuropa but this time was to say the least problematic. The charges as I understood were even if we broke down I had to pay a charge to be assisted before anyone would see what the problem was. Copies of current damage were out of date and had to point these out to the agent. Copies of all charges and excess were promised to be sent to my email address surprise surprise they were not forthcoming. All in all a very trying experience. "
" Agent could not explain all the extra charges and spent most of the time slagging you off and telling me to book direct in future. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by DAVID - 17 November 2022
" good experience "
" efficient and trouble free "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by FLAVIO - 13 November 2022
" Was very please we got good car no problems "
" Very please no problems when taken car back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARGHERITA - 11 November 2022
" When i got to desk, after queuing for 30 minutes, the made me feel totally unimportant and not very polite. "
" I tried to postpone my car hire 24 hours later. So i was actually using it 24 hours less But when i got to the desk my hire had been cancelled "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MARIA - 10 November 2022
" Would recommend "
" I have rented from B rent before and have always found them to be very professional and explain everything well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by KATHARINE - 31 October 2022
" Easy to book and good value for money. "
" Had a long wait (approx. 50 minutes to pick up car as there were only 3 / 4 desks open. Once at the counter the member of staff was polite and efficient. Couldn't find anyone for a while when dropping off - no-one was at the desk. Car was exactly as we ordered and in good clean condition. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ATHULA - 29 October 2022
" Excellent "
" Friendly staff and easy servuce "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PRATISH - 29 October 2022
" Nice car "
" Nice clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 28 October 2022
" Not great, booking no problem but having very little knowledge of the company renting is a problem, in future I would book directly for more control "
" The standard of car on offer was frankly awful. So many dents and scratches that anyone using them has to be very wary and make sure they take a very good video of the vehicle, I did! Also the drivability of the car was poor, all in all I wouldn't use b rent again "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by GUY - 25 October 2022
" All positive would look to book again "
" All positive, would look to book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 24 October 2022
" For us we had value for money. Although the car was not without bodywork issues (being Naples I was not surprised) I would have been happier if the interior had been cleaned and upholstery cleaned. However the car performed fine and we had no issues. Everyone was friendly and efficient "
" The shuttle transfer, paperwork and return were all very efficient. The condition of the car was not great. Upholstery was very dirty and the car had a fair bit of damage as in dents and scrapes, but all were recorded. The car itself drove fine and everything worked. We had no issues so overall I have no complaints "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by DOMENICO - 23 October 2022
" Very efficient and no pestering trying to sell extras. "
" Very quick and easy to deal with paper work and to find the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUIGI - 19 October 2022
" Just off airport , not a problem but would have been good to have been notified that site had moved as I walked to original site . They asked if I could do a check in on my phone before I entered office which I couldn't do . Maybe include this on your booking system . I would recommend and use them next year . "
" Staff friendly . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KATY - 17 October 2022
" Terrible overall experience. Will never hire a vehicle from leasys again. Wait time to collect and drop off vehicle was an absolute joke. Customer service was rubbish, they take out a huge deposit, it was just shocking. All of the other customers before us were all massively unsatisfied with the car hire company too. They may have the best prices but there's a reason for it. Avoid at all costs! "
" Terrible. Will never rent a vehicle from this company again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JULIE - 16 October 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by THOMAS - 13 October 2022
" Good experience "
" Locauto has been brilliant, and I cannot recommend this company more: efficient process when picking up and dropping the car and nobody tries to sell you extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SIMON - 10 October 2022
" HAVE TOLD AND WILL TELL ANYONE ABOUT MY HOLIDAY HOW IT WAS RUINED BY MY EXPERIENCE WITH YOU "
" spent two hours waiting to get the car - nearly ended in a fight with queue jumpers - staff useless - ended up not getting the car at all RUINED MY HOLIDAY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by WILLIAM - 05 October 2022
" I have used Autoeurope for many years now for my car hire. Although not always the cheapest I've found the company to be very reliable. Also, if I find a cheaper rate it is very easy to use the website to change the original booking and any difference in price is transferred to my account almost immediately. "
" I've been hiring cars in Italy for many years but this was my first hire with Leasys at Naples Airport. I had no problems with this company. In fact I am returning to Italy in a few weeks, this time to Lamezia, and I have already booked my car hire again with Leasys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by DOMENICO - 03 October 2022
" A very good service "
" Found everything satisfactory..however I'm still waiting g for a refund on my fuel ..hope this can be resolved "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIOVANNI - 03 October 2022
" the insurance cost mor then the car renatal just a joke "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BORIS - 29 September 2022
" all was smooth "
" Extremely friendly and helpful team-thanks a lot Marina and Antonio for your kind service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JAMES - 23 September 2022
" No "
" Queueto get vehicle but shambles on return! Far too long for a member of staff to appear to check in car. Lots of people eaiting "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PIETRO - 22 September 2022
" I hope you can help...they also chargeded .e few euro more on returning the car. "
" I collect a car that after few km already went down one bar of fuel and on my way to return i did the fill tank and i realize the car was holding much more petrol and a lot more km as per dash computer.result the car given was with a lot less petrol and when I mentioned at return they say was to late and cannot do nothing.Also car had a missing trim on the side door. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by WARREN - 19 September 2022
" Good experience collecting and dropping off, however the car was in very poor condition, so probably won't use them again "
" Car was very tired, air conditioning didn't work, 68000km, every panel had a scratch dent or mark. Should really have been retired from the fleet "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by PETER - 18 September 2022
" Overall un unsatisfactory and expensive experience. "
" The final bill from Budget added VAT to the amount paid to Autoeurope - this was not stated in advance in your booking process. The bill also included a"Location Surcharge" and a "Vehicle License Fee" neither of which were explained nor previously mentioned by Autoeurope. This is tantamount to unethical behaviour. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PATRICK - 14 September 2022
" Appalling!!!! "
" Contract on pick up was in Italian & couldn't understand a word of it. Counter staff had poor English. Got a puncture 6 miles outside Sorrento on our last day,no reception, got taxi at cost of 45€ to Leasys in Sorrento who said we could have replacement car if we went back to ours,wait for tow truck& be given a certificate for a new car.Cost another 50€ for another taxi.Waited over 4 hours & tow truck never arrived. Eventually manager of our apartment managed to get us a new tyre at cost of 90€. Apparently the emergency number we had been given doesn't recognise UK phones & wont work. Very stressful & expensive experience with extremely poor customer service. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by GARY - 13 September 2022
" Staff good "
" Car a bit old but no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANTONIO - 09 September 2022
" Naples office was very much take it or leave it at pick up. Milan Malpensa was better but I still got overcharged. "
" I actually left the car with more fuel than I received at pick up. I was not told I would be charged otherwise I could have provided photographic proof. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by BARRIE - 06 September 2022
" A competitive quote for the vehicle I wanted. I will use Auto Europe again. Thanks. "
" I must admit I was very sceptical of them because of reviews I had read but decided to give them a go as they seemed reasonable in price & type of vehicle. All in all, I had no problems at all. Yes, the car was not very plush & had done about 62,000 km but it went well and did the job for us. B-Rent staff were very courteous both at reception & drop-off and there was no attempt to charge us extra for anything. Very satisfied. Thanks. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by DIEGO - 31 August 2022
" Very lovely experience "
" Fantastic staffs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by COSTANDINO - 21 August 2022
" Always use autoeurope easy and straight forward to use and a clear website. "
" Easy and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LANCE - 19 August 2022
" Always good "
" Had to inflate a tyre, fill it with oil and the windscreen washer bottle was 100% empty, car was externally dirty. On the up side the pre-collection registration saved a lot of time at collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by PAUL - 16 August 2022
" Overall pleasing "
" My only gripe was the fact that it was left up to me to take photos of the car with respect to damage and fuel levels and these were not recorded or confirmed by B-Rent in any way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JULIAN - 16 August 2022
" A very poor first experience with Auto Europe. I will be interested to read your response. "
" Dirtiest rental vehicle I have ever seen. Tried to tell me it had been cleaned, but I'm not sure how ling ago that was! If you would like to see photos, I am more than happy to send some to you. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by RUTH - 25 July 2022
" All good generally, but the counter staff were very poor in Naples. See above. "
" Sadly our experience at the counter at pick-up at Naples Airport was poor. There was a wait which wasn't too bad, but the lady who served us just seemed like she couldn't be bothered at all... Her English seemed non- existent, which seems poor when she was at an international airport. She then gave up the form to fill in by hand (why, when she had all the booking information electronically already???) which we did very clearly. She then typed it all out onto her copy of the form. All very time consuming... As we walked away with our copy of the form, we saw she had made no less that FIVE mistakes in transferring the driver information - 3 on the address, the country, and the place of birth - saying USA rather than UK. We went back, as we didn't want the form to be invalid, and she just couldn't be bothered. Said no matter, but we insisted she put it right, and she just scribbled it on the form. It really left us feeling very unhappy at the way we had been treated (and her colleague wasn't much help either). The actual car collection and return was fine. I still have the form and can send a scan if needed. The actual car was great, very happy with that. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 13 July 2022
" Auto Europe easy and efficient. "
" Counter staff could have been keener to assist. Car was covered in scratches, I was informed that I had caused a scratch, the guy mad a big deal about it. I believed it was there, but has no proof as could not see it in my photo. Th mark in question was not through the paint, and would polish out with a compound polish. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JANINA - 06 July 2022
" All was fine. Good value. But basic service. We were given a larger car than expected. Bad news as we were driving in the tight and busy roads on the Amalfi coast. Finding our car and returning were a bit DIY, tricky in the heat and stress of the airport car rental area. A bit more guidance would be appreciated. "
" All was fine, andleasys "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IAN - 14 June 2022
" See above notes "
" I was offered a upgrade at 15€ per day for a diesel as diesel was cheaper. I was not shown around the car ie controls and pre existing damage. Le car had LPG option which I was not advised of. When I dropped the car back at 7.20 in the key drop off box I did not receive any confirmation the car has been returned and qas satisfactory. This e mail is the first I have received after returning the car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by MICHAEL - 08 June 2022
" We thought Auto Europe had sorted out the car but when we got to the counter we were informed that you had not provided enough insurance cover which we subsequently had to pay an additional £241.65 plus £300 deposit which we got the deposit back. Sixt did say if we tell you that you should refund the insurance cover you provided. I would be keen to see if this comes through as it would certainly sway my view as to whether I would use you again. If I was you I would speak to Sixt about this and address the issue between you both. "
" Got to the counter where it was bedlam with the staff just increasing their sales rather than concentrating on service. The drop off was blocked off and was not manned the first time we went into the car park meaning we had to drive around and then try again. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by WAYNE - 07 June 2022
" To start picked car up on arrival no one showed me round the vehicle, vehicle was damaged so on my own back it took photos before I got in it and on return was accused of having a accident .I showed them the photo of the damage and they still didn't believe me even thou the photo was taken to minute's after I got the keys and in there car park Case is on going not very nice people either ruined the end of my holiday crap company "
" I've had a terrible experience with your company terrible staff rude too rubbish "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by SEAN - 07 June 2022
" I am disappointed with Auto Europe. I booked this car at a ridiculous price for a week because the filter said it was in the terminal but it wasn't in the terminal at all, in fact it was a mini bus ride to the hire location "
" I was told the car was new and had no damage but it did have damage. When are hire firms going to be straight with customers. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by RODNEY - 31 May 2022
" Extra insurance cover should be explained to customers when booking a vehicle. Explain that customer would have to pay all excesses if involved in an accident or vehicle damaged in any way and these excesses claimed back from you. "
" The best experience we have had when hiring a car. However, when booking it should have been explained to me that should we have an accident or the car damaged we would have to pay a large excess and then claim it back from Auto Europe. This was not how we understood the extra insurance paid to Auto Europe. We paid extra at the counter for peace of mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GAETANO - 30 May 2022
" Good experience,but very expensive ,especially as we did not do much driving around ,hopefully the prices will come down. "
" Very long wait in the hot sun ,to get to the counter ,otherwise good,expect the prices are very high,hopefully the prices will come down..Very efficient... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 28 May 2022
" Brent gave me an upgrade which was good Long queues "
" There was same damage that wasnt recorded on the paperwork. The petrol tank wasnt full when i received the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GARETH - 27 May 2022
" see above "
" we paid for no claims protection cover insurance with auto europe only to be told at airport on collection that this would not cover us with europcar and that we needed to take out further insurance with europcar which we did There was no point paying this so next time we will avoid auto europe. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PERRY - 15 May 2022
" Other than the sky high price of the rental, excellent autoeurope again. "
" Excellent service, car ok better than I expected, drop off ok, no problems! Never used them before but would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALAN - 30 April 2022
" I was very likely to recommend Auto Europe. I have used you almost exclusively for maybe 25 years. But the staff in Sicily by Car had your logo on their clothes which leaves me to believe you are neither independent nor straightforward, and contributed to the chaos I experienced. "
" Arrived at car hire at Naples airport to find a long queue for Sicily by Car. we waited for just under two hours to obtain a car. That is appalling. Maybe the car was €30 cheaper than another agent, but wasting two hours of a four day break, is horrific. Never never never again will I use Sicily by Car. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by FRANK - 29 April 2022
" Overall very good car but let down by collection "
" It was a shame that the collection place was hard to find and communication with the staff on the desk difficult "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SILVIO - 26 April 2022
" I feel like i been ripped off "
" The rental experience was fine.... Over priced but acceptable until the last 3 day.... 1 there was a death in the family so I notified car hire company and kept the car for extra 2 day at a distortional cost of additional 700€ for a small polo... 2 when I return it the car strangely there was a smal scutch under The front bumber... I swear I didn't doit and I must have missed when I checked the car... but strangely the guy that checked the car didn't look at any thing else than that scutch .... My impression was that he knew that was ther and properly charged the previous costumes for that too.. I am discussed with autourope and I will never use them again!!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by DOMENICO - 25 April 2022
" Lately, it seems the prices have raised a lot and finding a good deal is impossible, almost worth booking directly with the companies "
" The usual scam with no reported pre-existing damages, they told me to take pictures instead of having it registered. I had to argue for 30 min with the person at the counter to have it reported. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by CHRISTOPHER - 23 April 2022
" Easy to use website unfortunately there's always hidden charges when hiring a car abroad which is very frustrating. "
" Car was covered in bird poo when we picked it up. There's Always some hidden costs when hiring a car abroad and that's really frustrating. Europcar wanted to charge us yet more accidental damage costs, thankfully we didn't take it. The satnav was automatically charged and we were under the impression that this was included in the hire cost - another £50 "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by CHRISTOPHER - 15 April 2022
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANGIOLINO - 12 April 2022
" Awful "
" The car was dirty, tyres looked bold and when we returned it , they said that there was a mark on the car that wasn't there before & thankfully we took a photo. They just wanted to take money from us. Very stressful & disappointing "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MIHAILO - 08 April 2022
" Efficient staff and organisation. Nice modern car, clean. "
" Efficient staff and organisation. Nice modern car, clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FRANCIS - 03 April 2022
" Good car but slow service. "
" It is the usual story with Sicily by Car. Service is very slow. There is no sense of urgency or customer service. I waited 40 minutes to reach the front of the queue. When I did receive the car, I found two bit of damage that were not recorded - one very large. That is poor administration. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SHIVAPRASAD - 01 April 2022
" Good deals available "
" Good fast service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MATTHEW - 29 March 2022
" All worked as expected "
" All worked as expected "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GERARDO - 25 March 2022
" good experience "
" very polite and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by BARRIE - 06 March 2022
" Straightforward "
" No hassle. Much better than competitors "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PHILIP - 02 March 2022
" everything was ok "
" the service at naples was good but the car was a bit scruffy and worn "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by SEBASTIAN - 02 March 2022
" Great friendly but not at airport a quick bus hop away also when having to extend car hire by two days had to pay full price nearly the same as a week book prior "
" Great friendly but not at airport a quick bus hop away also when having to extend car hire by two days had to pay full price nearly the same as a week book prior "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by CHRISTOPHER - 01 March 2022
" Customer rating when I booked made me a little concerned but for me the best car rental experience at Napoli airport for several years "
" Having used numerous other larger brand names I a was a little hesitant in booking with B rent - but by far one of the best car rental experiences for a long time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by SAVERIO - 23 February 2022
" Very good "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 23 February 2022
" Used auto Europe before one of my preferred options as I am a frequent customer but always look at prices and what car I am getting "
" Ordered a diesel tried to give me petrol the car they gave me smelt of smoke and had done 68,000 kilometres "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by JAVIER - 21 February 2022
" I added one day to my booking and as a result the insurance was cancelled and I had to pay it again. It will be the last time i book through you. "
" Easy to return, car was a bit dirty and old "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by GIACINTO - 11 February 2022
" Highly recommended would use again having already used before and same high standard "
" Smooth service, professional, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARIA - 15 January 2022
" improvements at all fronts for Leasy - Greet the customer warmly. Know your product. Take customer complaints as learning opportunities. ... Find opportunities to excite your customers. ... Accommodate your customers. ... Follow up with customers. ... "
" The car had plenty of damages and no one escorted us to the car to double check. I had to take a video myslef to ensure that any damamages would have been visible. The staff at the counter appeard not to be bothered at all and could not provide factual information on the isurance and kept being referred to the broker and they appeared not to be bothered of cusotmer service approach "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by DAVID JOHN - 25 December 2021
" Very easy, excellent car, very pleased "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SERGIO - 15 December 2021
" Good experience "
" Good service good car easy in&out would use again and recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHER - 07 December 2021
" Could have been quicker "
" The car having covered over 66000km in my opinion was to old for a rental fleet. The condition initially noted on the acceptance paperwork did not remotely match the damage on the car so after I looked at the car I had to return to office to get a true appraisal noted on the forms. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by MASSIMILIANO - 30 November 2021
" Ok "
" Auto vecchie e troppo sporche "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by CARLO - 29 November 2021
" I did notices that other companies were not busy and did not have much of a queue. I am a frequent customer so I know the area very well. "
" On arriving there was a queue of people inside the building. And a other member of staff from a another company ask has to move outside because there was a lots of people waiting to get a car. We wait 1.45 minutes which is ridiculous. There is no method for queueing people were ask are you queueing for leasy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANTHONY - 01 November 2021
" See above "
" 1st car we were given had a wing mirror hanging off. 2nd car did not seem to have been prepared to the same standard. Tyre pressure warning light kept coming on but every time we checked the tyre it was fine. Needless worry! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by ANTONIO - 29 October 2021
" All went smoothly including the returning of the vehicle. The only criticism is the useless shuttle at Napoli airport, it's a bit of a joke and worthless service. This obviously has nothing to do with Sicily by Car "
" Naples airport desk were amazing. So easy and the most perfect English spoken. I highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RAFFAELE - 18 October 2021
" Drop of very confusing "
" Look like overcharge "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VITTORIO - 13 October 2021
" Got a better price through Autoeurope than going directly to company. "
" Received a prestige car as expected and ordered. The car was in very good condition. The location of Sixt at Naples airport is right at the terminal closer than all of the other hire car companies. The existing car damage was recorded accurately and no made up damage was reported after I returned the car. A smooth transaction with this company.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIUSEPPE - 06 October 2021
" Poor customer experience. See previous. "
" Car not sanitised, no shuttle bus from airport to car rental place after 8pm, no signs telling you this and that I had to walk to connect car. Not acceptable I had disabled parent with me. Damage yo cat, top told me to take a photo as nobody about to check. Awful. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ELIA - 01 October 2021
" yes "
" very efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEWART - 26 September 2021
" Better communication and signage regarding the relocation of the Sixt desk would have been appreciated "
" Better communication and signage regarding the relocation of the Sixt desk would have been appreciated "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARK - 24 September 2021
" Budget was great at all stages of pick up and drop off. "
" Previous experiences with other companies at Naples have been dire. Budget was great at all stages of pick up and drop off. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by RAYMOND - 20 September 2021
" Nothing further to add. "
" I was very happy overall but disappointed to see prices for car hire rise and be so expensive at Naples Airport in September "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TIMOTHY - 18 September 2021
" Very good "
" Thé welcome at the desk was poor but the car was brilliant "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by NICHOLAS - 04 September 2021
" Very good. Just need to provide guidance on how to exit car park "
" Location of counter and car excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MASSIMILIANO - 21 July 2021
" None "
" Peccato un poco di fila al ritiro ma molto soddisfatto dell'auto grazie ad un free upgrade e molto simpatico l'operatore al rientro "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARCO - 22 June 2021
" Very good booking portal "
" I found the overall experience very good but was disappointed with the condition of the car. I appreciate not all rental cars can be new but this particular Opel Corsa had dents and scratches to most of the bumpers and part of the sides of the car. It had circa 38,000 kms on the odometer. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by THOMAS - 27 May 2021
" Good "
" Fast & Prompt, on Terminal, into your car within 5min "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VINCENZO - 17 April 2021
" Satisfied with overall experience "
" Very efficient in the overall experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALASTAIR - 23 October 2020
" As above "
" Due to co I'd restrictions the very helpful girl on the Avis desk took our phone number and assured us the budget team would phone us ASAP. We and another 4 customers waited approximately 112/ hours. We received no call and the 4 ahead of us had similar waits before receiving one. At last the Avis girl, who should great skill and consideration, took pity on us and took over the hire. This delay could not have been the result of demand. Naples was empty and I would surmise there was low demand elsewhere. Why can't the hurt be carried out online with pick up requiring minimum time and interaction? I hire cars regularly with a Naples pick up and the service is always poor and delays inevitable but this was my worst and most inexplicable experience to date. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RICHARD - 22 October 2020
" No problem with AE. But Alamo very poor and expensive "
" This is the worst car hire experience I have ever had. It was hugely more expensive than I have had before through AE, the car was not what was expected and then when I dropped it off I was told there was damage that I could not see. I will never use Alamp again and recommend everyone else to avoid them "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LYNN - 16 October 2020
" I would rent from Sixt again "
" Every thing about the pick up and drop Off was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 07 October 2020
" As above "
" Staff not helpful at all. Gave us car seats which were unsafe. Refused to help. Had to wait over an hour for our car. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by DOMENICO - 29 September 2020
" very transparent and easy "
" very polite staff - smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MAXINE - 28 September 2020
" Always use auto europe wherever possible. Best value and offer support if needed and good cancellation policy "
" Pick up process very very slow. Queuing for ages despite short queue. Car hire is 10 minutes walk from terminal and not clear how to find it (there should be some directions included in car hire information). Car had a very poor gearbox and engine noisy, as if worn out. Return was very quick and easy. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by KEITH - 14 September 2020
" My recent rental at Naples airport was a nightmare. On arrival it took two hours to gain a car. In addition the car supplied was not a suv. It was a people mover and the seat was torn. The vehicle was in a dirty condition. The vehicle wasn't road worthy as as we got in to it. The tyre pressure light instantly came on. On driving it on the road the engine management light would come on. Going round tight corners the engine would out. I phoned Avis there response was to call road side assist. I pointed out they still hadn't given me the correct car that I booked. There response was there was no other vehicle. So I contacted your selves for some assistance. It took another two days before they contacted me. They eventually contacted me and requested that I return the vehicle and to fill it up. Bearing in mind my holiday was being wrecked. With the engine cutting out with an intermittent fault. To add insult to injury I had to go back to them throughly disappointing experience. From start to finish. Kind regards Keith "
" My recent rental at Naples airport was a nightmare. On arrival it took two hours to gain a car. In addition the car supplied was not a suv. It was a people mover and the seat was torn. The vehicle was in a dirty condition. The vehicle wasn't road worthy as as we got in to it. The tyre pressure light instantly came on. On driving it on the road the engine management light would come on. Going round tight corners the engine would out. I phoned Avis there response was to call road side assist. I pointed out they still hadn't given me the correct car that I booked. There response was there was no other vehicle. So I contacted your selves for some assistance. It took another two days before they contacted me. They eventually contacted me and requested that I return the vehicle and to fill it up. Bearing in mind my holiday was being wrecked. With the engine cutting out with an intermittent fault. To add insult to injury I had to go back to them throughly disappointing experience. From start to finish. Kind regards Keith "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by GIUSEPPINA - 11 September 2020
" Very impressive service. "
" Very efficient check in . The employee was very professional,fast and efficient. Explained about the damage the car had and invited me to double check and take pictures for my own peace of mind. Very impressed. Also returning the car was stress free, fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by SUSAN - 06 September 2020
" Easy to book and very competitive prices "
" Smooth and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSEPH - 19 August 2020
" AutoEurope provided a fine experience. Booking was easy and customer service responded to a query of mine promptly. "
" Reservation was made to collect the car at 9am from Naples train station. Arrived at the office in good time only to find a sign on the door saying the office was shut due to coronavirus. Caused a great deal of stress from us thinking that there'd been a bad admin mistake until at 9:15 the Maggiore office man ambled down the corridor to open up the office. The appalling service continued - we were missold overpriced insurance on the car after the salesman told us it would cost "very little, only about €25 plus VAT". Thinking this reasonable and in line with third party insurance prices I agreed, before the man took €300 off my card for "the deposit" without letting me look at documentation until he had done this. It ultimately transpired that this insurance was in fact €25 per day, and we were left around €250 out of pocket by the dodgy practices of this sales man. Would never go to Maggiore again, make money from swindling tourists who are vulnerable from being in a foreign country with a foreign language. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ALBINO - 18 August 2020
" Was not happy about having to pay a further $100+ for full insurance excess cover!!! This should be an option in the booking process "
" Was not happy about having to pay a further $100+ for full insurance excess cover!!! This should be an option in the booking process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIOVANNI - 17 August 2020
" Good price ang service. "
" The car was better than expected. Pick up and drop off were very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PETER - 03 July 2020
" The deal was I would collect the car on the 12 Jun at 2100 at Naples airport I got there only to find the Firefly desk closed a sign directing to Hertz the Hertz Desk was closed leaving me stuck. I had to return the next day. I complained through Auto Europe who it seems like firefly don't care .... never again! "
" The deal was I would collect the car on the 12 Jun at 2100 at Naples airport I got there only to find the Firefly desk closed a sign directing to Hertz the Hertz Desk was closed leaving me stuck. I had to return the next day. I complained through Auto Europe who it seems like firefly don't care .... never again! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by GINO - 19 March 2020
" very disatisfied indeed and would like some kind of compensation for all my troubles also spent 5 hours trying to get throught to yous on the telephone shoking indeed and still couldnt get through to yous. "
" the service was very poor indeed and the condition of the car was shoking "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ROBERT - 17 March 2020
" Misleading "
" We hired a car from Naples to travel down south .we had pre paid on line The sum of £50.00 for the week. What autoeurope failed to tell us was that you needed a credit card to secure your insurance? If you didn't have one which we didn't we ended up paying out an extra £259.00 extra! How disgusting!!! We had no choice other than to pay or we wouldn't of had a car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALBERTO - 08 March 2020
" It seems to me that Auto Europe are fine, nice people honest and trustworthy, the Sicely people are crooks, out to get whatever they can from travellers, I will not be going anywhere near them again, its not just them thats the problem, GOLD cars are the same, strikes me the industry has a malaise, thats got a bad smell, there you go, been as honest as possible, Your man Diogo, very honest and helpful as much as he can do he did. "
" Diogo from your office in the uk will tell you more of what took place in Napoli pick up, Car not correct, I wanted an estate to carry 5 large cases, 1st car no good, they then gave me another car, yes it was bigger, but more for people than luggage, then on return, fuel guage not working, I filled it up, and they still charged me for not fueling up, I have the photografic evedence, the Sicely people still not interested, Sicely people when I asked about local insurance, said 10 euro a day, then the bang on a load of other extras, I signed as I needed to go, they knew this and took advantage of me. Not happy at all. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by PHILIP - 05 March 2020
" everything went ok "
" collection was quick and polite so everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PETER - 03 March 2020
" Booked with autoeurope for many years. I travel to Italy 2/3 time per year and alway had a very good service. Just make sure you bring all documents required (photo up driving license, passport & most important valid credit card not all credit card are excepted check before booking which credit cards are excepted then you should not have any issue when picking up the Car "
" Excellent service quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by QUINTON - 03 March 2020
" All good, collected at airport, no drama's to collect car or drop off "
" All good, collected at airport, no drama's to collect car or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PASQUALE - 25 February 2020
" overall i was satisfied with the booking it was easy and the insurance i took was the gold one which was free of worries . "
" there was no one waiting by the car , i had to go back to the desk and ask and ask for someone to come and do the vehicle check,otherwise nice car clean and spot on , good drive, easy to park the right size for the roads where i drove. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IKENNA - 19 February 2020
" See comments above "
" When we got there the car I reserved and paid for wasn't available. After about 15 minutes of waiting around I was offered a manual car (originally wanted automatic) then was given a "free upgrade" as the only car available that was automatic was a Jeep. This meant my insurance premium was double what I should have been. Not ideal for someone on holiday on a budget. The jeep was a lovely drive just expected everything to be smoother and cheaper. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DANNY - 15 February 2020
" Lo consiglio a tutti. "
" Personale educato e professionale. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RAYMOND - 14 February 2020
" good "
" very good, but counter staff Angelo very very abrupt and I do understand Italian. so needs a lesson on how to deal with the public "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 10 February 2020
" if sicily by car charge me a lot of money i will have to go elsewhere "
" i booked for the car to be full and return full, but it wasnt i returned it with more deisel than when i collected it , also there was no spare wheel , they said it was a kit, i have never used a kit, when i returned it they said the compressor was missing? it wasnt here when i collected the car, they said that i will be charged for a kit, the bottle of the kit was ther so why charge me for the kit and not just for compressor? i have been using autoeurope and sicily by car for over 10 years now and i feel very angry that i was treated like this? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JAMIE - 03 February 2020
" Fine "
" Car had oil change warning on but I was told it was no problem "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by MARIA - 30 January 2020
" I would like to become a member of sicily by car can you advise please "
" Everything was fine the car Smells of smoke and we told the them other them that all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by DANIEL - 27 January 2020
" My experience booking through Auto Europe has been First Class! "
" My experience with Maggiore involving the collection and Drop Off of the vehicle was largely expedient. However I got the impression that they were "overly keen" on inflating the cost of the rental, by using all of the tricks in the book. For example I was surprised when on collecting the vehicle I was told that they would need to place an additional €60.00 block on my Credit Card, "just in case" the car was not returned fully refuelled. Additionally at around 10:30am on the 23/01/2020 when dropping off the vehicle at Napoli Airport, I was informed that I would have to pay a cleaning fee of €60.00 due to the car being 'dirtier than expected', which would require it to have a 'special Deep Clean'. I contested this, as the dirt they highlighted was nothing more than sand which had been transferred from mine and my passengers' shoes onto the floor-mats of the car, following a recent visit to the beach. For this reason they then agreed to slash the cleaning fee in half to €30.00. I again contested the €30.00 fee, as the dirt they referred to could easily be removed by shaking off the floor-mat, or passing a hoover over the floor space of the car. A second individual working in the drop off zone agreed with me on this front and tried to reason with his colleague (who was not a fluent English speaker). However this was to no avail, and I was informed that although subjective, the opinion of the member of staff who originally inspected the car and believed it to be excessively dirty would be upheld. Due to me having a flight to catch I was unable to linger for longer to argue my case, however I was able to photograph the interior of the vehicle, and let the individuals who inspected my car know that I would be disputing any excess charges. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANGELINA - 15 January 2020
" Good service "
" Good service ,will use again and good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ELIA - 08 January 2020
" as expected "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 04 January 2020
" The small car was perfect for Napoli "
" It was ok "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALAN - 03 January 2020
" Spoiled by excessive surcharges and damage waiver. "
" I have been charged an extra £133.62 by Avis. for damage waivers and various surcharges. This is scandalous as I had paid Autoeurope £111.25 for the actual rental of the vehicle. It is far from clear what the total cost of actually renting a vehicle is and Avis did not make it clear these high charges apart from sending me my documents by email. Nothing was explained verbally on the counter desk. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by PIETRO - 03 January 2020
" I collected the car not with full tank and when I reported they said was a fuse issue...but on my return I did fill the tank and was over one without any problem.at the beginning they do not want to add even on the contract after couple of time asking they did.but at the end I returned a car with full tank when I received a tank with 3/4 of tank. And even after I mentioned on return they said was a fuse problem.I think all this is not fair. "
" I collected the car not with full tank and when I reported they said was a fuse issue...but on my return I did fill the tank and was over one without any problem.at the beginning they do not want to add even on the contract after couple of time asking they did.but at the end I returned a car with full tank when I received a tank with 3/4 of tank. And even after I mentioned on return they said was a fuse problem.I think all this is not fair. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GIUSEPPE - 02 January 2020
" Easy and simple "
" Very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LORETO - 24 December 2019
" Never again "
" The car broke down on motorway had to wait for car towing service to arrive then book a taxi( however your insurance service never answered to taxi booking service ) so arranged my own taxi to airport. Then got a replacement car and 5 hours later I was able to start my journey. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by GIANFRANCO - 24 December 2019
" Quick and easy car return "
" Kind and experienced staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 21 December 2019
" overall good - very good value for money "
" staff very friendly and efficient - car could have been cleaner and smell of cigarette smoke very present "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by BENJAMIN - 19 December 2019
" Ok online but not a reputable local company. "
" Terrible counter service. Had to wait an hour at least to get the key. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GERARDO - 04 December 2019
" excellent experience "
" Very good and very polite staff also very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by WILLIAM - 02 December 2019
" As usual Auto Europe offered good rates and excellent service. "
" I was very happy with the customer service and the car. No complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TREVOR - 18 November 2019
" Efficient, clear, no hidden charges - it did exactly what it said on its website. "
" The vehicle had many scratches and dints when we saw it for the first time, but it was otherwise in good condition and proved to be a very good choice for our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by DINESH - 16 November 2019
" On the second day of our hire, there was an engine failure and our holiday plan was ruined. We were inconvenienced and sent to Sorrento, Italy to collect a car, however upon reaching there the offices were shut. Late afternoon some one attended to us and had no equivalent or any other automatic cars available so that was a battle within itself. Thereafter we had to get back to our Hotel 2 hours away with not an ideal car. It was a daunting experience. On returning the vehicle, we were asked to pay literally 4 times the cost till we went through each cost and finallyost of the cost was not applicable thereafter there was the taxi fare when our car broke down which needed to be refunded and it wasn't. I was told that 50 euris would be refunded on the card but its been 4 days and I have still not received it. Feels like they were trying to stich me up. "
" On the second day of our hire, there was an engine failure and our holiday plan was ruined. We were inconvenienced and sent to Sorrento, Italy to collect a car, however upon reaching there the offices were shut. Late afternoon some one attended to us and had no equivalent or any other automatic cars available so that was a battle within itself. Thereafter we had to get back to our Hotel 2 hours away with not an ideal car. It was a daunting experience. On returning the vehicle, we were asked to pay literally 4 times the cost till we went through each cost and finallyost of the cost was not applicable thereafter there was the taxi fare when our car broke down which needed to be refunded and it wasn't. I was told that 50 euris would be refunded on the card but its been 4 days and I have still not received it. Feels like they were trying to stich me up. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by PAUL - 11 November 2019
" Take at least 20 photos of the car from every conceivable angle when you pick it up otherwise you could well be stung for repair costs for damage not done during your time with the vehicle. Forget Budget and go for somebody else but always photograph the car - ALWAYS...!!! "
" a two day 45 UK pound car hire ballooned into a nearly 300 UK pound payment when i returned the car. I travelling frequently for business (2 or 3 times a month and often rent cars). I received a pretty battered example of a Toyota Corolla with scratches and marks all over the bodywork. These were pointed out to me on the paperwork when i was at the Budget desk at Naples airport. Indeed there were marks all over the car - and it came to pass that some were not listed on the handover paperwork. You guessed it one such small dent on the rear of the vehicle was pointed out to me as having occurred in my time with the car. ABSOLUTELY CATEGORICALLY NOT THE CASE. I am absolutely furious with myself for not following my long held "do it or regret it" job of thoroughly photographing the car with 20+ photos to protect myself. It has saved me from accusational comments about dents and dings on cars countless times in the past. The fact is that the mark on the rear of the Corolla will be palmed off onto the next unsuspecting renter - of that i am 100% convinced. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 08 November 2019
" everything was ok "
" everything was ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SIMON - 04 November 2019
" It is disappointing that autoeurope keeps selling the services of Sicily by car after all the bad reviews that already received. "
" We had to queue for one hour and a half to sign the documents and get the keys at the counter. Process very slow with too much paperwork, too much to read and sign. Then we had to wait another 30 min for the car to be ready as it was being washed! The car had big scratches in two places. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by DANIEL - 04 November 2019
" Hgg "
" Gg "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by IAN - 04 November 2019
" Travelling with wife and two yound children... 1. ordered an alpha romeo or similar, ended up with a ford s max becuae thats all they had 2. ticketing system at collection was total khaos 3. car had damage on it which wasn't declared on bookinmg form, was collecting in dark so was hard to see, had to them queue for a further 40 minutes to get the form updated to show the damage 4. got charged a location tax and a road tax on collection - nothing mentioned anywhere in the hire agreement about this - you'll be refunding me for that 5. all in all pretty poor all round - get enough staff in place to look after your customers and don't hide extra charges "
" Travelling with wife and two yound children... 1. ordered an alpha romeo or similar, ended up with a ford s max becuae thats all they had 2. ticketing system at collection was total khaos 3. car had damage on it which wasn't declared on bookinmg form, was collecting in dark so was hard to see, had to them queue for a further 40 minutes to get the form updated to show the damage 4. got charged a location tax and a road tax on collection - nothing mentioned anywhere in the hire agreement about this - you'll be refunding me for that 5. all in all pretty poor all round - get enough staff in place to look after your customers and don't hide extra charges "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by DAVID - 30 October 2019
" Easy initial booking. Excellent quality car but a shame that the experience has been irreparably blemished by the selling of the extra and unnecessary insurance at the counter in Naples. "
" Excellent Car. Sadly, I was charged for a full insurance at the counter (164 Euros) for full cover when I had already paid for the cover on my booking through Auto Europe. I have been informed that I will not get this £164 Euros back as a refund. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MALCOLM - 30 October 2019
" 3 my earlier comments about the end-to-end service being atrocious and I would not recommend your services in Naples to anyone. You should send your management to Malaga airport to check the arrivals procedures of gold car and record go and take the learning back-to Naples "
" Arrival at are collecrion point was awful. Sign on the firefly desk said desk shut and l customers should go to hertz desk. There were only 2 people on the counter at hertz and 20 people in the queue. I had my family with me and it was hot and stressful and basically my worst arrival in any country for the last 10 years as we queued for over an hour to collect our car. As the courtesy car hadn't arrived half an hour we have to walk round and then we queued for an hour so I was an hour and a 1/2 later than I have stated on my arrival and the desk person said my car had been let go because I was late and the reason I was late was because of your poor service and in the end I have to take a fiat 500 instead of the Corsa sized car I had ordered because no other cars were available From the point of arrival at your shuttle service to the moment I drove away in your car which was not of the group by paid-for was awful and diabolical...... Your lack of staffing resources nd cars will never bring my back to your service. One bitten twice shy. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GREGORY - 28 October 2019
" Had to wait in queue a while but not a problem "
" Very good service thx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEWART - 27 October 2019
" Easy experience from booking, to picking up and to dropping off. Great car, very pleased with the experience. "
" Excellent service, quick and easy to book the vehicle I wanted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by EDMUND - 26 October 2019
" Easiest car hire ever in Italy (out of 70) "
" Flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MATTHEW - 26 October 2019
" Booking with Auto Europe was fine, simple and a good price. I feel ripped off by Avis however and would prefer to use public transport next time. "
" Despite pre booking our car we were waiting for an hour to be seen at the counter in Naples airport. Having returned home we have been charged over £300 for insurance cover which is extortionate and almost as much as a year's worth for our own car. I believed we had already taken out cover through Auto Europe so was not expecting to pay more, this was not made clear to me by Avis staff unless it was lost in translation. When I handed my card over to pay I believed this was for the deposit. We will chase this with them as this expense is more than the cost of hiring the car and ridiculous. When I dropped the car off I was told there was nothing to pay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by IVAN - 26 October 2019
" Used AutoEurope many time before and overall had no issues so far. "
" The first car we had was Audi A4 2019 and it broke down 10km after the pick up. We got recovery and were given second vehicle Mercedes C220 Cabrio and this was top drawer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GIANLUCA - 24 October 2019
" See above "
" The location is after across a roundabout that has no pedestrian access, the staff keeps asking to "walk across it". The shuttle bus is very infrequent. The return address /garage is very uncomfortable to access. The staff girls are very nice "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BRENDAN - 24 October 2019
" Easy process in booking online. "
" Smooth pick up of car in Naples. However the representative that gave us the car did not take pictures of a huge scratch down one side of the bumper despite flagging this to me on arrival. He then marked a huge circle on the back of the car which he told me was for this, when dropping the car off at Brindisi I was questioned for ages and only due to the representative beliving me did he not try to take the matter further in blaming me for this big scratch! Not impressed! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANDREW - 24 October 2019
" Auto Europe's rental process was easy and satisfactory .. confirmation and details prompt and information clear .. the issue is more with procedures carried out by 3rd party rental company. "
" We frequently hire vehicles overseas / in Europe and understand the processes and procedures in addition to the requirements for the staff to offer add ins/ upgrades and insurance to those who have no additional protection. In all instances where we have taken additional excess protection from the broker we have not been pressured or hassled into buying additional cover. This was not the case at Naples Airport, the agent on at least 3 separate occasions stated that the additional cover that I had purchased was not adequate and that I would be responsible for any damage to vehicle .. fully aware that it would, if this was not enough one of her colleagues also chipped in .. this is unacceptable .. if a customer has purchased any other protection and is willing to leave a deposit on a credit card, that should be it. At collection point, the vehicle documents were handed over and on checking the condition report I noted 2 areas of damage had only been recorded .. we thoroughly check vehicle prior to signing any documents and on checking I identified over 10 areas where there was significant marks/ damage and had to request that report was amended causing us even further delay.. my concern was that on return they would claim we had caused damage and we would have not had a leg to stand on .. I personally witnessed this whilst waiting with another returning vehicle.. this is totally unacceptable and suggests that they may well be manipulating the system at that particular depot. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SEAN - 23 October 2019
" Not happy to be honest, charged over £100 for no reason and would like an explination "
" I am very unhappy with my experience with my recent car hire. It took almost two hours to get the car then when we did the car had many damage and scratches to the paint work. When we questioned this we were told it was fine and it was documented . On our return home my husbands bank account has been deducted by £107.43 from the car company and we have no email or anything why we have been charged this sum of money. There was no damage to the car by ourselves or by anyone else whilst we had the car so I would like to know why we have this charge . "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JASON - 23 October 2019
" Girls on the counter lacked customer service skills. Would not answer simple questions. Tried to sell overpriced 'extras'. Less than average. "
" Girls on the counter lacked customer service skills. Would not answer simple questions. Tried to sell overpriced 'extras'. Less than average. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by STEPHEN - 22 October 2019
" I always book with Auto Europe because their service & prices are excellent & I know there is always someone on the end of a phone to call if I have any problems (which is hardly ever). Thank you Auto Europe & Budget. "
" The Budget staff were excellent. Louis when we collected the car & Diego when we returned it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by KSAWERY - 21 October 2019
" Pick up was way too long, drop off was efficient and quick, and the car was checked over immediately and signed off. "
" Far too long a wait to pick up the car. More than 30 mins. Also the voucher said that the rental desk was in the terminal. It isn't. You have to get a bus. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by BRIAN - 20 October 2019
" Easy to rent "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LEWIS - 19 October 2019
" See above "
" We were probably about £6 worth of fuel under where we were supposed to be on a full tank! Was a real shame as we had just filled up and we had got lost in getting to the rental as there was no address on the paperwork and Naples is also very busy. We were change €70 euro for the charge and for €17 euros worth of fuel. We tried to explain the reasons behind this and said we could even go fuel the car up and come back but the lady was rude and was having non of it. I would like to make a complaint as it was not good service "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by JEREMY - 18 October 2019
" Only negative was the drop off which seemed very hurried, and unclear what to do. "
" I was impressed by the counter staff. I wanted a small car, because we were visiting towns with tight streets - he asked about how many people, how many bags, how big, and selected a Smart Car 4 door. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by JOHN - 17 October 2019
" All fine except collection of car at Naples Airport "
" The only issue was the collection of the car. From arrival to driving off took 1.5hrs. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GABRIELLA - 17 October 2019
" Unless I can use your cover it is not really worth my while. "
" It is not the car or staff I had a problem with, it was using your extra cover that I paid for. Hertz would not accept it even when I showed the cover that I had. I ended up paying 251 euros for insurance cover. Without this they would not let me have the car. Please can someone contact me via email or mobile to explain why Hertz would not accept your cover. Is it possible to have a refund? I can supply evidence of the extra that I had to pay. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROSSANO - 16 October 2019
" I am a regular user of Sicily by car. I had never hired a car in Naples before. All my experiences before had been good to ok. This hire was dreadful "
" (a) When we picked up the car we had to wait a considerable time; (b) I believe I was overcharged for a second driver and insurance (c) we were not given a key or details of damage at the desk but sent to the car park (d) we were given a car below the quality (but not size) that we had hired (e) the woman asked my if I had a hotel - which seemed to be a prelude to trying to sell hotel rooms (f) the petrol tank was only 3/8 th full ( although I was told) (g) on return we were told there was damage in 3 areas - we did not cause the damage - I am not even certain their was damage (h) after I received an email warning me that someone had tried to hack my card "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by CHRISTABEL - 14 October 2019
" The car was fine though a little small for one described as an estate car or equivalent. We had three large golf bags that wouldn't fit in unless the single seat at the back was down which resulted in an uncomfortable journey for the passengers in the back. More detail about the type of car to hire would be a help, but when the vehicle was changed twice when we came to pick it up, this probably would not have helped. "
" We had an unacceptably long wait (two and a half hoursP for a car that was changed twice, resulting in having to find our accommodation in the dark, which was not the plan. We waited in a long queue to be served although our car had been booked and paid for for two and a half months previously. I could not possibly recommend this company after this experience. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GUS - 14 October 2019
" Collecting and dropping the car off was fine. However there wasn't oil in the engine, or coolant so the car overheated on a motorway. We had to wait for the engine to cool down on the hard shoulder and then slowly drive to a petrol station to work out what was wrong. This was very stressful, and also made us late for our air b n b booking and miss our initial check in. I have no idea how you rented us a car without oil or coolant in it, do you not check this before you rent cars? "
" Collecting and dropping the car off was fine. However there wasn't oil in the engine, or coolant so the car overheated on a motorway. We had to wait for the engine to cool down on the hard shoulder and then slowly drive to a petrol station to work out what was wrong. This was very stressful, and also made us late for our air b n b booking and miss our initial check in. I have no idea how you rented us a car without oil or coolant in it, do you not check this before you rent cars? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ASHLEY - 12 October 2019
" As above "
" The car itself was great and the initial price secured was in line with expectations but I was misled on arriving and was told I didn't have any insurance when in fact I did which I was told to pay another £300! Upon returning I looked into the documents and I was covered. I would like to know how to proceed with this? "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by YAZDI - 12 October 2019
" Auto Europe offered the best price and good customer service again. "
" Ordered an alfa romeo giulietta or equivalent however they didn't have the car or any equivalents. Was given a choice of very few cars all very unsuitable for the number of people and the route we were travelling. Ended up with a large ford focus estate which hadn't been cleaned and had so much exterior and interior damage that it looked like it had been used in a rally!! Very unsatisfied, "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by NICHOLAS - 12 October 2019
" See 3 above "
" The Naples Airport car rental centre is dreadful. Long delays for service, impossible to get them to answer the phone if you have a problem and we were given an inferior car to the one ordered. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by LANCE - 12 October 2019
" We don't blame Autoeurope about our experience but we hope you give our feedback to hertz at Naples airport "
" Took an hour & a half to pick up car as so many people waiting!! hertz should have had more staff as this was not acceptable very poor service! as all our years of traveling we have never had to wait so long to pick up a hire car "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RUSSELL - 09 October 2019
" No bad comments. Fast and efficient "
" Counter assistant was great and not pushy about selling extra insurance. the return was quick and efficient. The car , a Fiat Qubo was disappointing as it didn't have power steering and the suspension made for a bumpy ride and car was noisy. It had only done 8000 k but it felt older. It did the job but I would ask for something else if offered this again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GERALD - 09 October 2019
" Your website was OK but it did say the hire car office was 'on-site' at the airport. It was not on-site. But that's a technical detail. "
" It was a disgrace. We had to wait 3 hours in a disorganized ticketing system queue to collect the car. Essentially we lost half a day of our holiday and had to stand for 3 hours in hot conditions with no water. Not a great start to our holiday and never again. The staff were also rude and abrasive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JOHN - 09 October 2019
" The pick up for all car rentals at Naples is somewhat chaotic. The shuttle bus from NAP to the car rental site is far too small thereby producing long queues. At the pickup, there is a good electronic system for obtaining a ticket to approach the various rental counters but the office is so small it's easy to miss the terminals. Nonetheless, still a pretty long wait to pickup the vehicle, even past the high season in late September. Predictably, the friendly Hertz agent wanted to sell me extra insurance, I did not want/need, and we obtained the vehicle on our voucher. Surprisingly. given the special nature of our car and it having done only 25k kms, there were quite a few scrapes at the front and back. Thankfully, having photographed the vehicle and our damage report signed off by Hertz pickup staff we were spared a dispute at drop off, which was very efficient. "
" The pick up for all car rentals at Naples is somewhat chaotic. The shuttle bus from NAP to the car rental site is far too small thereby producing long queues. At the pickup, there is a good electronic system for obtaining a ticket to approach the various rental counters but the office is so small it's easy to miss the terminals. Nonetheless, still a pretty long wait to pickup the vehicle, even past the high season in late September. Predictably, the friendly Hertz agent wanted to sell me extra insurance, I did not want/need, and we obtained the vehicle on our voucher. Surprisingly. given the special nature of our car and it having done only 25k kms, there were quite a few scrapes at the front and back. Thankfully, having photographed the vehicle and our damage report signed off by Hertz pickup staff we were spared a dispute at drop off, which was very efficient. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MICHAEL ANGELO - 08 October 2019
" I have great experience in driving in Amalfi coast. definitely go back to this car rental company in future. "
" staff on front desk very helpful and funny. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JULIE - 07 October 2019
" Still waiting for the £85 from them "
" When we arrived at avis in naples they kept saying we did not have enough insurance cover as we had done it with auto Europe . We showed them our cover with you but they still said it wasnt enough. They also tried to give us a huge car saying they didn't have the car we wanted. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 07 October 2019
" disgusting rip off "
" i accidentally booked for the wrong month. when i arrived at the counter the lady said the best deal was 400 euros (online booking was 84 euros). this is disgusting rip-off as she mistakenly thought I waas desparate for a car. No refund offered or partial refund. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by SAMER - 06 October 2019
" As per above. Awful "
" Too over 2.5 hours to pick up the car. Too many papers to fill and complete. Car was not what I booked and given a diesel car instead of petrol Asked for a a baby car seat and the one was given was broken and up to standard. Charged an extra 44.50 on my card with no explanation. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by KENNETH - 04 October 2019
" Pleasant experience even cancelling by mistake and rebooking was no problem "
" All worked really well so sorry no constructive comments "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARK - 02 October 2019
" I am dissatisfied that we were offered a car smaller than we had booked. "
" When we arrived we waited an hour in a queue to collect the car. We had booked a mid size car - Fiat 500xl, they didn't have one available and offered us a Fiat Panda, when we suggested this was not equivalent they said a Lanica Y was equivalent. As we had waited an hour, we accepted this car, we later discovered by searching on the Auto Europe website that the Lancia is actually a compact car and one class down from what we had booked. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALEX - 02 October 2019
" Auto Europe provided a fine service. Booking was easy and communication was good. However, if Auto Europe use such sub par service providers such as Sicily by Car, I am unlikely to use them ever again "
" It took 2+ hours to get a car. The counter staff provided no insight in to why it was taking so long. The queue was building up and up and the space in the office was tiny and cramped. When I eventually was served at the counter it took another 30 or so minutes before I could even sign for the vehicle. The vehicle we received was quite old. It worked fine and served a purpose but left a lot to be desired. All in all - completely dissatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GIUSEPPE - 01 October 2019
" Great service, really easy "
" Great service, however the ticket/queuing system could be better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIUSEPPE - 01 October 2019
" If you want to retain your reputation then you need to get rid of this company. I have been taken vacations all over the world for more than 30 years and this has been the first time I've felt that I have to put pen to paper and complain. "
" This is a rip off merchant.From the start they did not have the type of car we requested they kept pushing an automatic Lexus on us it had been over 10 years since I drove an automatic vehicle. After over 2 hours sitting on our suitcases in the sun we reluctantly agreed to rent the Lexus. We were then charged an extra £200 for rental off a sat nav which we did not want. We then made the grave mistake in our weariness of only quickly inspecting the car. When we reached our destination the car was put in the garage and not used till our journey back.When we returned we were greeted surprisingly very quickly.Without inspecting any other part off the car the attendant went to the passenger side and said he saw a small scratch on that side. After our inspection and that off other customers the attendant suddenly realised his mistake and found the most minute scratch on the drivers side in the same spot as he said was on the other side. After agreeing the passenger side was ok he refused to return our deposit this seemed to me that we were being robbed by someone without a mask. We had been set up as the so called scratch was so small it took a very close inspection to see and in my opinion looked like it was deliberately done so it was not noticed. Surprisingly the attendant left us without inspecting the rest of the car.I don't know if the policy of this company is to rip tourists off or they have a number off scammers working for them but there is obviously something very rotten with Maggiore. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by JASON - 01 October 2019
" Not great as I feel we were made to purchase insurance which we were already sold by Auto Europe at a fraction of the cost. There should not be such collaborations if the companies involved are not providing standardised information. "
" Apart from waiting over an hour for the pick up of the the car, the car itself was very nice. However, we were told that the insurance we had purchased from Auto Europe was not valid and we had to buy their insurance at a costly 141 euros. I do not understand why we were sold insurance online and then had to buy insurance at the desk! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANTONY - 01 October 2019
" terrible. avoid Budget "
" Big Quese, slow service. The car was old (75k + kilometres) and battered, including cigarette burns on the driver's seat. It was also in need of some mechanical attention. Not what I expected from budget. Also very unclear on charges (still am until final bill arrives): got charaged location surchanrge 85.3, Road Tax (!!) 53.01 and 'extended roadside assistance I didn't ask for and wasn;t explained, which along with extra driver and fuel up front options I did want added up to 293.80 in extras. unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by NICHOLAS - 30 September 2019
" Absolutely rubbish the worst ever experience I've had "
" The worst car hire I have ever had "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ANTONIO - 30 September 2019
" Overall not satisfied with the service "
" When arriving to collect the vehicle we had to wait almost 2 hours to be dealt with. When asked staff what the delay was I was told "we are busy" It took us longer to collect the vehicle than what it took for us to fly into the country!! Not satisfied at all "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANTONIO - 30 September 2019
" I have no problem with booking with Auto Europe "
" When we arrived at the pick up Sicily by car at 11.30, but we did not leave till 14.30, as there was a big queue. we had to wait 3 hours, l have never had too wait so long in the past. Napals car hire was so busy and there was no air conditioning and we had too wait outside in the heating a big queue. Unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by JOHN - 30 September 2019
" Quite an economical deal with a comfortable car. Very smooth at pick up and drop off at the airport in Naples "
" Quite an economical deal with a comfortable car. Very smooth at pick up and drop off at the airport in Naples "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NAVTEJ - 30 September 2019
" ok "
" took over 3 hours to que and collect the vehicle "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by KEITH - 30 September 2019
" A little bit confusing as car was given to us by Avis/Budget "
" A little bit confusing "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANTHONY - 29 September 2019
" Having complained to auto Euro and still not received any positive feedback "
" After having to wait 4 hours to get to the counter not a nice experience after a 3 hour flight "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by JONATHAN - 28 September 2019
" I have never had such an awful experience of hiring a car . We arrived at the airport at 7.30pm and made our way to the collection point but had nmissed the last shuttle. We phoned the Noleggiare office and were told we would have to walk to their offices. Nearly a km away with luggage and young children and a pregnant wife. I asked if they could provide me directions and they jus said " go straight" . we spent 20 minutes looking for their offices and tried phoning them again but they had closed. We were then stranded in Naples airport with young children so had to get a taxi to Pompei where our hotel reservation was. this cost me EUR 100. I then returned via train from Pompei to Naples to the No Leggiare offices at 8.00am the next morning to collect my car only to be told the booking was invalid as I had failed to collect the car the night before. they advised I needed to contact AutoEurope to have them amend the booking start date to 20th September, I phoned AutoEurope Italy office who refused to change my booking despite me setting out my situation with my family. They offered to cancel the reservation and charge me EUR 60 admin fee! I could not understand how you could not simply amend the booking as the car was in the Noleggiare compound. I eventually got so frustrated I took the refund and had to spend 3 hours organising a replacement car for my family. Disgusted at your lack of empathy and that Noleggiare refused to stay open until I arrived or offer me any assistance. I will never use you again and I will also make sure none of my friends or business colleagues ever use your company. "
" Disgusting service, "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by SONIA - 28 September 2019
" very good, will definitely use again. "
" Brilliant car hire, I cannot fault it, everyone was [trofessional but friendly from beginning of the hire to the return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 27 September 2019
" AutoExpress's website was straightforward, I would recommend it. Hertz at Naples was a bad experience. "
" Waited 1 hour to pick up the car. The desk was understaffed, the staff were slow and more interested in checking their mobiles. The waiting space was hot and crowded. The state of the car was disgraceful. Not a single panel was unscratched or dented, so it took a long time to check out before driving away. Hertz tried to sell us insurance that was already included and paid for. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by MICHAEL - 27 September 2019
" The process for booking a car reasonable clear and comprehensive "
" Reasonable waiting time, directions to the car pickup clear. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANNA - 26 September 2019
" You are easy to deal with and when I inadvertently double booked your reservations team were exceptionally helpful. "
" Pick up at Naples Airport was a farce. Took over an hour to get to the desk. The shuttle bus wasnt big enough for all the people waiting. Not enough staff on the desk. Our handler was better than the lady sitting next to him who was very hard sell on the insurance cover. The vehicle had so many dents and scratches on it that actually no one would have noticed if we had added any which was the only plus side. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ANNUNZIATO - 26 September 2019
" the car was lovely a Renault clio 4 door diesel only 5000 miles on the clock, BUT the car was DIRTY when I asked why this car has not been clean, their response was not enough personnel to clean. So I was very disappointed. "
" when I arrived to pick the car I could not find any indication keddy I asked one the car Hire company, and their told me is EUROPE CAR, their had no indication of Keddy in front of their desk, I was confused it would be good to have some indication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by PETER - 26 September 2019
" Ease of booking with Auto Europe was good, but in this instance AVIS were unable to provide a good level of service at pick up due to the large volume of people seeking a hire car. "
" Unfortunately our arrival in Naples was mid Saturday morning and there was an overwhelming number of customers at the Avis counter. In addition, there was a long wait for the shuttle bus from the airport to the Avis counter. All -up, it was 1 hour 45 minutes to get the hire car. In addition, the car had not been properly cleaned inside. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by GUNTHER - 26 September 2019
" We hire cars all over the world... this experience was shit to put it mildly... staff are clueless, argumentative and only interested in up selling.... come back alamo... all is forgiven. "
" Terrible service.... waited in line despite booking ahead for 3 hours.... somebody needs to sort out this dire set up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by LILA - 25 September 2019
" The car itself was fine and the staff were all very nice but we had to wait for 2 hours at the pick up desk. Each customer was taking 20 minutes to complete their check in and there were only 2 people on the desk. I appreciate that it was busy but so were all the other car rental companies and their queues were faster. The delay made us late for our accommodation check in and meant we had to drive in the dark late at night which was not ideal. Unfortunately for this reason I will not be renting with Silicy by Car again. "
" The car itself was fine and the staff were all very nice but we had to wait for 2 hours at the pick up desk. Each customer was taking 20 minutes to complete their check in and there were only 2 people on the desk. I appreciate that it was busy but so were all the other car rental companies and their queues were faster. The delay made us late for our accommodation check in and meant we had to drive in the dark late at night which was not ideal. Unfortunately for this reason I will not be renting with Silicy by Car again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 24 September 2019
" Good rental, quick service and an excellent car "
" Easy rental with location close to arrivals at Naples airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FRANCESCO - 24 September 2019
" easy to deal whit,and good low mileage car "
" good helping staff and replaced the car for one other model which i preferred "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PETER - 24 September 2019
" I have used Auto-Europe many times and their processes seem very good. Although do not necessarily believe the ratings and read reviews from multiple websites to get a true impression of a hire company "
" Pick-up at Naples airport was very slow- over an hour. Even the courtesy vans to the car hire location took a very long time. Hertz seem to take too many bookings and do not have enough cars to service their customers' requirements. Our car had multiple scrapes and scratches which took time to verify with the paperwork - but this is Italy and roads are so narrow that scrapes are commonplace. However, it felt very amateurish in terms of the process. Amazingly though the staff were friendly and courteous despite the delays. Other companies did not have long queues so it is possible to get it right. Also the Hertz counter is shared with Thrifty and Dollar - all customers effectively in one queue, although there were many more Thrifty customers. This meant as a Hertz customer I was disadvantaged. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by FERNANDO - 24 September 2019
" Easy to book on line. and ammend booking "
" Long wait when collecting car, car could of been a little cleaner, otherwise very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by KEVIN - 24 September 2019
" Good "
" Our experience with B Rent was very good but the experience of getting to the Rental area was atrocious in 2019. We had to wait in the searing heat for over an hour to get on a 12 seater bus to take us 600mts to the lot. I know the traffic is bad at Naples but surley a 50 seater bus would have been better or 10 x 12 seater buses at peak times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GARY - 23 September 2019
" Can't blame Auto Europe as it wasn't their fault that Avis got it so wrong! I've booked through AutoEurope for years and this is the first time I've had a bad experience. "
" An hours wait in the scorching sun with about 60 people to get the 10 person shuttle to take us to the car rental area! Which in the end was a 600m walk, but no staff enlightened us! THEN a THREE HOUR wait to get our car!! That was with a prepaid voucher? Again the temps were high 20s/30s so lots of very angry and frustrated people. We were only away for a week, so the first day was practically lost, as we had to drive to Lecce from Naples, a 4 hr drive. On top of the 4 hr delay it was exhausting. The staff at Avis were rude to boot! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IVAN - 22 September 2019
" - "
" Car was a bit dirty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by STEFANO - 22 September 2019
" Really happy about the all experience. Good job You will see me again "
" Guys in Naples very professionals, knowledgeble Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FRANCESCA - 18 September 2019
" Very easy to book with Auto Europe, and I received excellent customer care - my only gripes are with Sicily by Car! "
" This is mainly due to the fact that it took over two hours to get our car from the desk upon pickup - there were only two members of staff to begin with and the entire process was just extraordinarily drawn out. There were families with babies and toddlers being forced to wait in the heat, and staff were generally quite surly. Considering this was the state of affairs as they head towards the quieter season, I dread to think how long this could have taken in high summer. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KHURRAM - 18 September 2019
" Return at Venice airport was prompt. Fuel in the tank was not full initially which I had to get rectified. There was some confusion at Drop off but It was sorted out in the end. "
" Took a while reaching the site from the airport. Shuttle service was not very efficient . had to walk all the way to the office. Instead of an Skoda Octavia SW,I was given Ford Tipo SW which is a category lower than what I booked. This was not good enough for our family "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JOSEPH - 16 September 2019
" Very easy "
" Brilliant to deal with part of europecar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 15 September 2019
" Terrible experience. 3 hours and five minutes to collect a car is ridiculous. "
" I flew from Edinburgh to Naples, Italy. The flight took me two hours and 55 minutes; collecting the car from this company took me three hours and five minutes - ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LUIGI - 14 September 2019
" If car pick up desk had been more organised then waiting time would halve "
" Waited over an hour for vehicle , normally keys already in envelope ready but he was trying to up sell all the time . They just seemed to take so long with everything "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTHONY - 14 September 2019
" Auto Europe fine. Hertz staff fine. Lack of a spare wheel not at all fine (I believe this may be standard practice for car hire firms but it places customers at unnecessary risk). "
" Car provided was missing on windscreen wiper blade, and had no spare wheel. This became a problem when we had a flat tyre on a Sunday. We had no way of changing the wheel so had to call Breakdown Assistance. The car was then driven onto the lorry and as a consequence we have to pay for a new tyre. The staff at Hertz were fine and provided a replacement car immediately. But through no fault of our own we are having to pay for something which we could have fixed in an hour or two had there been a spare wheel. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by MALCOLM - 13 September 2019
" great from start to finish "
" great from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SABATINO - 12 September 2019
" Read above "
" At pick up i had to wait for over two hours to be serviced. Not a great experience considering the hot weather and poor air conditioning flow in the waiting area. It was a total mess. At drop off i had a bad experience with Davide. He was rude and aggressive and yelled at me in front of other customers. His customer service skills are horrible "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MICHAEL - 12 September 2019
" Wish we hadn't paid more for the large estate car as we didn't get a car with a boot large enough. Rental desk was not in the termal as advertised. Long queues waiting for shuttles to the car park. Otherwise a good rental. "
" Excellent quality car. Thrifty in Naples Airport is not in terminal as advertised. We had to queue over an hour to get shuttle transfer. Got a smaller car than booked. Specifically booked Insignia Estate with 572 litre boot (or similar) as had four people and a lot of luggage. Wanted it all out of sight in the boot. The car we got was Renault Kadjar with boot only 472 litres. Staff said they are in the same group but the small boot meant we had to have luggage left on display which isn't advised in Italy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ERIC - 10 September 2019
" Bookings with Auto Europe have been great in the past but.... "
" On pickup we were subjected to heavy upselling, especially damage insurance. we refused all as had most. The counter staff provided car description with no damage, but on arrival of car (in dark) there were numerous deep scraped around the car. When challenged the counter staff just dismissed us. A member of staff outside drew a load of circles on sketch and signed it. On return the staff member spent at least 15 minutes taking note of the damage and delayed our progress to the airport when this could have been done after we left. Left feeling this was a ploy to get us to pay for the damage if we hadn't found and raised same. Disappointing really. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by DANIEL - 10 September 2019
" Cheap and easy "
" Very slow at check in, staff seemed to take pleasure in taking their time and did not have enough cars available. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MICHAEL - 10 September 2019
" Staff were excellent "
" Very happy with everything. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSEPH ANTONIO - 09 September 2019
" Very user friendly online "
" Pleasent! didn't try the hard sell will most definitely use you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROGER - 08 September 2019
" We were nearly 2 hours late.. the rental agents had flight details and should have waited for us even though they have a scheduled closing time of 11.30. It has cost us €180 cab fare to our hotel, the loss of original rental charge (£180+) plus the need to arrange a separate rental near our hotel at a much higher cost (€500 approx). We are so much out of pocket just because the flight wss delayed. I dont know if we can obtain compensation from you for any of these costs but they have put me in a difficult financial position! "
" The flight was late.. the car rental was closed when we arrived. I subsequently cancelled the hire but still have not received the refund. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by LUISA - 05 September 2019
" Easy booking "
" We were given a car and been told that there was no damage to it at all,likely we check the car,as we found numerous damages which we reported straight away but if we trusted what they told us by now we would be paying someone else's damages...it's unbelievable "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by JASON - 05 September 2019
" Always had a great service from autoeuropa as I have used many times over the years. I must say however that the service from Avis/Budget is appalling and will never use them again for any future rentals. I will be also taking matters future in order to have my money reinbursed "
" Absolutely awful service from Avis/budget as they have ripped me of with a load of extra's I was unaware I was agreeing to. The counter clerks English was not great and was charged super full waiver insurance covers without asking for it. When told to produce credit card I was told it was for holding deposit and would not be charged and today over £350 taken for a 3 day rental. In total with amount paid to autoeuopa I have spent a total of the best part of £450 for 3 days car rental!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 04 September 2019
" Contacted Auto Europe about the issues I experienced and they didn't want to know, extremely unhelpful. "
" To hard a sell for the extra insurance even though I already had cover. Rude counter staff. When I returned the car, the representative refused to check the car with me. They took 850 euros from my account as a deposit, I have been told that I may have to wait up to a month to get the deposit back. This will cost me money in commissions and interest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by PAUL - 03 September 2019
" The counter staff at Naples let you down. They are horrendous and obviously driven by selling extra insurance. We will never hire a car through them again and intend to tell as many people as we can about our horrible experience "
" The staff at Naples on arrival where nothing short of bullies, horrible nasty bullies. Insisting we take extra insurance, completely unhelpful and left us fearing using the car. It ruined our holiday - we only used the car to get to and from hotel, being to afraid to use it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by AINE - 03 September 2019
" The collection of my vehicle was a nightmare. It took over 1 hour 30 mins to collect something I had pre-booked online. The desk staff (Veronica) was very unhelpful, and set our holiday off to a terrible start. She tried to tell me I had missed my collection time, even though they had my flight details and my flight was on time (another customer was having the exact same issue at the desk). She tried to charge me an additional upgrade charge for my vehicle, tried to charge for sat nav (even though the car I choose came with sat nav), and tried to charge me for full insurance even though I had already taken out the excess with autoeurope. She insisted I was not insured, and that I was making a dangerous decision. I started recording the discussion because she refused to listen to me at the desk. For something that should have been simple (especially as I had paid for the more expensive, comphrensive package) it was a nightmare. Our friends where waiting for us in a convoy, but they left. They had booked their car with Sixt, and where ready to go within 15-20mins. Our experience with Avis was the worst part of the entire trip. "
" The collection of my vehicle was a nightmare. It took over 1 hour 30 mins to collect something I had pre-booked online. The desk staff (Veronica) was very unhelpful, and set our holiday off to a terrible start. She tried to tell me I had missed my collection time, even though they had my flight details and my flight was on time (another customer was having the exact same issue at the desk). She tried to charge me an additional upgrade charge for my vehicle, tried to charge for sat nav (even though the car I choose came with sat nav), and tried to charge me for full insurance even though I had already taken out the excess with autoeurope. She insisted I was not insured, and that I was making a dangerous decision. I started recording the discussion because she refused to listen to me at the desk. For something that should have been simple (especially as I had paid for the more expensive, comphrensive package) it was a nightmare. Our friends where waiting for us in a convoy, but they left. They had booked their car with Sixt, and where ready to go within 15-20mins. Our experience with Avis was the worst part of the entire trip. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SARAH - 03 September 2019
" See above - stole a whole day of our holiday "
" Collecting the car took over two hours and that was a lot quicker than others had waited. Returning the car was little better and there was again a massive queue of poor souls starting there holiday sitting in cases and also losing the first day of their trips due to the appalling collection arrangements "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICHOLAS - 02 September 2019
" Excellent as always! "
" Efficient process to collect and return. Better than many companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIOVANNI - 02 September 2019
" Very poor in Naples, however the return in Pisa was very satisfactory. "
" Arrived at Naples collection point, the office was very chaotic, a lot of people is a small space all crammed like sardines. Although there was a ticket machine you could not access the machine as it was too crowded. Waited two hours only to get to the desk and be told we were at the wrong desk. As we had booked with auto europa this is the company I thought would be issuing the car. The print of the rental company Leasys was very minute on the voucher, therefore we were unaware that was the actual rental company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERTO - 02 September 2019
" very good web presence, handled very well changes "
" helpful staff, waited for us when our plane was late "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ERZSEBET - 01 September 2019
" The pick up stuff in Napoly is very slow and to much paper work. We were in the office more than two hours and we were the third costumers. Everybody had complained. "
" The pick up stuff in Napoly is very slow and to much paper work. We were in the office more than two hours and we were the third costumers. Everybody had complained. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MARC - 31 August 2019
" Quite smooth but really wouldn't say that pick up point is on terminal at Naples airport. It's either a bus transfer or 10 minute walk. "
" All in all very good. One improvement could be dedicated drop off bays when returning car at Naples airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ALDO - 30 August 2019
" Great fast and right outside naples airport! "
" Nil "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FRANCESCO - 29 August 2019
" I have rented cars from Firefly before and will still do it again, although the car was a bit tatty, it went perfectly well. "
" staff were excellent the only draw back was the condition of the car, it had quite a few paint scratches and dents, one of the rear lights did not work, I replaced the bulb at my own expenses and it had almost 98.000 km on the clock when I collected the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ALAN - 29 August 2019
" Autoeurope website clear and easy to use "
" Extremely hard sell on extras which ended up buying because they said the risk of car theft was very high in the area and our Autoeurope excess insurance bought would not cover it. Also additional charge for cleaning exterior and interior which were not 'excessively ' dirty but must be returned in state which car is collected. Never had this with other hire companies "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DERMOT - 29 August 2019
" If the collection were more efficient, I would have given 10/10. "
" Collection of the car was very slow - you need more staff! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALEXANDER - 28 August 2019
" Pleased to be able to check for car upgrades nearer the booking date "
" Fast, efficient service, excellent vehicle in great condition. Slight confusion around fuel policy but not a major issue "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIUSEPPINA - 27 August 2019
" As my flight on the 19th of August was cancelled I called few times the Customer care speaking to different people. I just wanted them to amend the voucher starting from the 20th of August as Hertz confirmed that they will keep the car for me but the voucher needed to be amended. I have spoken to few people such Adrian, Edoardo and Cristina (she was not very nice, more training is needed) but none of them was able/willing to change the voucher so I have to make a new booking. "
" We did not use the car at the end as Auto-Europe was not able to change the voucher starting the booking from the 20th of August. But my experience with Hertz over the phone was very good. All the people I have spoken to were very nice and professional "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KEVIN - 27 August 2019
" Auto Europe site is very good, I always use it & recommend to others. "
" Very good service, very convenient location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRIS - 26 August 2019
" easy and straight dorward booking and great price "
" great customer service. greated with a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - 26 August 2019
" Overall very pleased with pick up and drop off of car. Staff very helpful. "
" Overall experience was excellent. Quick and efficient which I have not experienced before at Naples Airport. Got a slightly larger car and did not have to pay (as I did last year) Only issue was I had a car with no AirCon, which under the circumstances was inconvenient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by JAMES - 25 August 2019
" Website was clear and easy to use "
" Had to wait in a queue for over 2 hours to collect the car that was pre booked. On a 3 night holiday that is a large percentage of the trip. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 24 August 2019
" Good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by FRANCIS - 24 August 2019
" I always use AutoEurope when travelling abroad "
" Shambolic ! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by GERARD - 22 August 2019
" As above "
" Flight delayed car rental transport shuttle extremely busy - over 2 hours late to pick up car at no fault of our own but was still charged for upgrade because we were told there was no cars left now in our category.This cost us an extra 7 Euros a day for 14 days. Very disappointed - have booked thru auto Europe many times and this has never happened before "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by TIMOTHY - 21 August 2019
" The car cost about double the original quoted cost once Auto Europe and Scicily By Car insurance was added, then to receive a car smaller than booked was to say the least, disappointing. "
" Despite booking in advance, we spent two hours, queuing and completing forms to pick up car. We were told the 'Fiesta' sized car we had booked was not yet ready, but for €10 per day we could upgrade. We declined and were provided with a tiny Lancia, not Fiesta sized and had to pay more for the top up insurance, which I thought I had already paid for via Auto Europe, not happy. Will not recommend. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARK - 21 August 2019
" Not very satisfied,could of been alot better. "
" Didn't get the car I ordered,vehicle was fairly new but had multiple scratches & dents. I was charged an excessive amount for using a different card for excess deposit because I couldn't remember my pin! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by BRADLEY - 21 August 2019
" I will only book with main car company's now after these terrible lot "
" Terrible !!! Had me waiting in airport car park for ages ! One staff on counter taking ages and trying to force every one into further insurance ! Defo running a scam steeling cars with the second set of keys ! Terrible terrible place "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by OLIVER - 20 August 2019
" . "
" We were wrongly charged for damage caused and have taken this up with Budget. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by ASHIM - 19 August 2019
" What you reserve for is just a provisional arrangement as they always try and sell you something else that comes with more commission. "
" Not according to booking "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by IAN - 18 August 2019
" There was about a 45 min wait for the transfer bus on arriving at Naples. It was late morning, very hot and there was no shade. "
" There was about a 45 min wait for the transfer bus on arriving at Naples. It was late morning, very hot and there was no shade. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FERNANDO - 14 August 2019
" I like using auto Europe, they always provide me with the best possible price. "
" They gave me a car which was not fit for purpose, plastic trims kept flying off when driving and then I discovered the main lights did not work and I got stopped by the police. it took 3 days for Hertz to get me another car. not good. I would like to receive some money back please "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JAN - 13 August 2019
" I would definitely recommend to hire the car from Sicily by car although it was more expensive than last year. "
" We were very happy with service although we have got different car we requestec but it was new and in perfect condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 12 August 2019
" 10/10 Thank you "
" The man when bringing the vehicle back was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ICILIO - 09 August 2019
" nice car friendly staff easy to rent once arrived "
" nice car friendly staff easy to rent once arrived "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICOLA - 09 August 2019
" Not very good experience long ques unsympathetic staff "
" The staff were rude and forced me to buy extra excess insurance. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by PHILIP - 01 August 2019
" read above i have been hiring cars in italy on average 5 or 6 times a year for several years now, look at my past file and never have i been treated like this,disgusting "
" i was charged with a scratch that i tried to tell someone when i collected the car but he said it wasnt anything to worry about , so then i had to sign to pay 156 euros, then when i returned to england they sent me an email with 328 euros on charge what is going on i have receip with 156???? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by YOUCEF - 01 August 2019
" 5 stars "
" I'm pleased with the whole experience with europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSEPH - 01 August 2019
" The counter staff were very nice. However, on picking up the hired car, dashboard lights soon began lighting up. Tyre pressure and 'auto handbrake off' came on within days of hire. Soon after, the AdBlue and Check Engine lights came on. We discovered that AdBlue aids performance on diesel engines. As we were in a hilly part of Italy, this was soon apparent on driving up hills as the performance dipped considerably. On trying to speak to Naples airport, both numbers supplied on the form given with the keys came up as no longer in use. On managing to get through to another advisor through googling roadside help - location unknown - I was told to drive the car to a location I couldn't feasibly get to. Also as a result of the lack of performance a car overtaking on a hilly stretch of road forced me to hit a work sign in the road meaning the car got scratched. Obviously no one checked the car over before hire or this problem with the AdBlue would have been rectified. When we returned the car the car was checked by an attendent who, although pleasant, did not have any time to take details of the cause despite being shown the damage. I've hired before through AutoEurope with no problems but this time unfortunately this was not the case. "
" The hired car soon had dashboard lights showing up. Tyre pressure and auto off came on within days of hire. Soon after the AdBlue and Check Engine lights came on. We discovered that AdBlue aids performance on diesel engines. As we were in a hilly part of Italy, this was soon apparent on driving up hills as the performance dipped considerably. On trying to speak to Naples airport, both numbers supplied came up as no longer in use. On managing to get through to another advisor - location unknown - I was told to drive the car to a location I couldn't feasibly get to. Also as a result of the lack of performance a car overtaking on a hilly stretch of road forced me to hit a work sign in the road meaning the car got scratched. Obviously no one checked the car over before hire or this problem with the AdBlue would have been rectified. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by NICHOLAS - 30 July 2019
" As above. The main issue is the excessive cost, subject to any fuel or other refund a total of approx. £975.86. This cannot be right for a one week rental total 357 kms. PLEASE GIVE ME AN EMAIL ADDRESS FOR BUDGET NAPLES "
" My main grouses are: the very long time it took to get the car and the excessive charges. Will you be taking these issues back to Avis/Budget or do I have to go direct? To start with I need a much clearer bill breakdown than they have provided so far so. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by IVAN - 26 July 2019
" Fast pick up and drop off ,new cars . "
" Excellent sirves. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 24 July 2019
" Decent value but not the easiest hire we've had from you. "
" Slow and difficult collection - not really their fault but had to wait about 15 minutes for shuttle bus from terminal. Congested pick-up area. Despite having pre-ordered and pre-paid I still had to wait in a queue behind people asking "Have you any cars?" and going through the whole process from scratch. Please try to sort this - it the most frustrating part of a holiday. Car was a bit old and very scratched but apart from the cruise control not working (annoying as we travelled about 500 miles along motorways) it worked ok. Would have been nice to be able to request a car with a split rear seat as we were 3 people and a set of golf clubs - had to be a bit innovative to get all in the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by SIMON - 24 July 2019
" Not happy as we paid for fully inclusive, when we arrived they put a charge of 178 pounds on. We asks what this was for several times and was told petrol insurance and we would be fully refunded as long as we bring it back with a full tank. We did but they only refunded 78 pounds and then told us the other 100 pounds was for windscreen cover. Furious as we checks several times, because we knew we were fully insured. Missold this when we didnt need it we will be fighting this "
" Missold product totally unacceptable "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GARY - 23 July 2019
" Happy with the price & booking. Disappointed with the service received from the end hire firm. "
" Long queues at counter. Alamo had only two people at the desk - all the other firms had 3 or 4 & no queues. Wasted over an hour at collection which isn't a good start. The vehicle type that I booked was a VW Golf. I was given a Jeep Renegade. The Jeep did match size criteria but certainly wasn't the level of refinement expected from a VW so overall, disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by THOMAS - 19 July 2019
" As above "
" I phoned you yesterday with my comments but you were totally unhelpful so I will not be using you again either "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARALYN - 16 July 2019
" Excellent value, and no problems with pick up or drop off "
" Front desk lady was lovely helpful and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PHILIP - 15 July 2019
" LOOK ABOVE IT TOOK ME A LONG TIME TO GET MY CAR AT NAPLES AIRPORT "
" i had to wait a long time in the queue to get my car, it was push and shove and they let someone go to the front because they paid online to jump the queue WHAT A SLAP IN THE FACE NEVER HEARD ANYTHING LIKE I WONT BE BOOKING AGAIN WITH THEM "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ROBERT - 15 July 2019
" Comments equivalent to above "
" Easy pick up and drop off, the car was not exactly what we wanted but we were aware that we may not get the exact vehicle requested and the replacement was perfectly suitable for what we wanted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARK - 15 July 2019
" Hassle free process "
" Quick pick up if Hertz Gold member "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JAMES - 15 July 2019
" Efficient as always "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GEORGE - 11 July 2019
" I will reserve this until I am satisfied that the above is resolved. "
" On collection I was left standing for one hour despite asking a number of times where the car was. No keys! Eventually I went back to the counter to cancel. Apparently the car was not available despite it being allocated. I wS offered an alternative. A lesser class. Handed keys and told it's in the car park. No inspection and no demonstration. Just left to get on with it. I took a video of the interior and exterior and noted damage. On handing in the same experience. Nil customer service. Eventually a guy took the keys and tried to con me for the damage. I pointed out my video and he shut up. I then found out that I did not have to hand it back until 24hrs. I had booked for a specific time scale and took that as the agreement so am actualy out of expense for this too. I will peruse compensation for all of the above. Appalling service. The worst I have ever experienced. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by DOMINIC - 09 July 2019
" . "
" A little too pushy on selling insurance etc. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KAVAL - 08 July 2019
" Will not be using this service again as all the add on fees and charges are not clear and transparent when booking. My initial booking for £170 ended up being £370 in total. It seems you draw customers in with cheap prices and then add on so many additional charges after when they have no choice but to pay for it. "
" Extremely disappointed with the service and charges. I paid around £170 in advance for my hire car booking. When I returned the car I had to pay an additional £200. None of these extra fees are made transparent at all during the booking process. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by SALVATORE - 07 July 2019
" I find auto Europe very good and I will be using them again. Excellent. "
" Experience with Dollar very good and will tell my friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PHILIP - 02 July 2019
" Very pleased, other than having to wait for confirmation that the car was actually available (it was apparently a special vehicle, but to me a 9 seat van shouldn't be classed as such) "
" Generally very pleased, the only problems were on arrival: the long wait with many other hire car customers from different hire companies for the shuttle bus which serviced all of us-SBC would benefit from having it's own; and then the long wait in the SBC queue before we eventually got to our turn. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NEIL - 02 July 2019
" As above "
" Car was fine... clean and tidy. First issue was that a tiny minibus to get to the car lot which was not next to the airport. Long queues. ! My second issue was the fact that we had to wait 2 hours in a queue to get the car. Desk Staff were not quick and understaffed. Also people kept pushing in saying they had priority booking which I was not given the option to book on your website. !! Won't be rushing to use this again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANTHONY - 27 June 2019
" Very efficient and always willing to help.. "
" Always friendly and helpful staff. Good prices when offers are available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARK - 21 June 2019
" Auto Europe show Sicily by car in more favourable financial standing in charts than what in reality and in the car hire companies terms and conditions ( very small print) actually are in reality. False picture shown. "
" The saying you get what you pay for . If it look cheaper than the rest there is a reason for it. Over 1and half hours in long cue . Although had taken out enhanced cover as I didn't have credit card ( had debit card) forced to pay for their fully comp insurance ( I do not think this would be relevant on main providers). Happened to all car hires even those with credit cards - they ring up credit card providers and say turned down , so again have to take payment for upgraded insurance. Final you need to know your IBAN no in order for deposit to be paid back into account. Very bad and expensive experience all round. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by TONY - 21 June 2019
" Good "
" No problems , collection and return all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SAMANTHA - 17 June 2019
" Chaotic direction from airport to pick up Poor customer service on pick up Badly signed n area to park on drop off "
" Very abrupt counter staff on check in Had to purchase extra insurance costing same as rental! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by JOHN - 10 June 2019
" Easy enough to book but wanted to sell me insurance that was already in place. "
" At first did not want to accept my paper driving licence but got it sorted. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by EDWARD - 10 June 2019
" The staff at the office tried to make us pay for GPS and a high cost per day. We said no and then he said the car had built in GPS which we would have paid for if we said yes to him. Very poor. We were delayed dropping the car off and the office was closed and was the next day due to a national holiday. I dropped the car off on Monday Am after a verging on aggressive and exceptionally rude call from a staff at the hire office. We were apparently just meant to leave the car key in the car in the car park. For 2 days! Unattended! I did not feel comfortable for this as I did not the expensive excess for theft. In future I will go elsewhere if I can and would recommend others to do so. T The car itself was great all round. Plus I'm not really sure if I am to expect any money back as some of it was a deposit??? "
" The staff at the office tried to make us pay for GPS and a high cost per day. We said no and then he said the car had built in GPS which we would have paid for if we said yes to him. Very poor. We were delayed dropping the car off and the office was closed and was the next day due to a national holiday. I dropped the car off on Monday Am after a verging on aggressive and exceptionally rude call from a staff at the hire office. We were apparently just meant to leave the car key in the car in the car park. For 2 days! Unattended! I did not feel comfortable for this as I did not the expensive excess for theft. In future I will go elsewhere if I can and would recommend others to do so. T The car itself was great all round. Plus I'm not really sure if I am to expect any money back as some of it was a deposit??? "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IAN - 05 June 2019
" Don't understand the relationship between Budget and Auto Europe. "
" (1) It took along time to pick up the vehicle which was very tiresome following a late arrival. (2) I had booked a small car but was given a huge estate vehicle - most unsuitable for narrow Italian coast and village roads. (3) It was not made clear how much extra was being charged for a vehicle that we didn't really want. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by AGOSTINO - 04 June 2019
" NO PROBLEMS THE PROCESS WAS SMOOTH "
" A GOOD EXPERIENCE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LESLEY - 04 June 2019
" Very easy to use there web site "
" Very helpful and no sale take which makes you want to use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LLOYD - 04 June 2019
" I have submitted a formal complaint "
" I have submitted a formal complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARTIN - 03 June 2019
" Booking was simple, however I don't know if it was Auto Europe, or just Avis that misled us about the exras. "
" Picking up the vehicle was slow & the paperwork was in Italian. I was led to believe I had to leave a deposit. This 'appeared' to be 225 Euro. After getting home, I found that my card had been charged £128 on top of the initial rental price & the extra insurance I had opted for. Most of this additional premium appears to be another additional insurance (that I did not request, or was made aware of at pick up) & a 'Full Tank' premium, even though I filled the tank up before dropping off the car. Needless to say, I am not happy, nor will I hire through this company again ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MEHUL - 03 June 2019
" Incorrect information on the website about where the car was located. I got a more expensive car from you as it said the car rental was in the airport, however it was not. Condition of the car was also poor. Also not the car listed. "
" The car had done almost 85000. The engine sounded old and abused, although it lasted the journey. There were lots of scraps and bumps on the car that weren't listed. I had to go back in to show the staff. They jotted a quick note on my sheet only saying 'graffiti' and said it's fine and let me go without taking it for their own records. There was no problem at check out as they didn't really check the car, they didn't seem to mind that it was in poor condition with lots of miles on the clock, but I was worried for the entire time I had the car due to it's condition. It also said on the listing that the rental would be on the airport. This was really important to us as we have a small baby and luggage to carry, however a transfer was required to get to the car. The transfer vehicle was tiny, with no queue system. We ended up not getting on the first or second transfer as people pushed in and the van was too small (10 people?). In the end we just walked, dragging multiple luggage items and carrying a baby. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by TAMAS - 31 May 2019
" Frustrating to begin with and not very organised. Drop off was quick "
" There's no customer service at all. It is all chaotic from the airport to the front counter its a system of first come first served. Dissapointed by the pick up service. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ROLAND - 29 May 2019
" I received a car parking fine and would have appreciated a little advice on returning home as to how to pay this. It was not possible to speak by telephone with anyone that could help me with the foreign language. Please note the it is now paid. "
" I was disappointed to be asked to pay 35 Euros for car clean on return. The car did require a clean, but all cars having been used for a week should naturally be cleaned by the rental company for the convenience of the next driver. That should not be my duty. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MASSIMILIANO - 27 May 2019
" Very nice experience "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GEORGI - 26 May 2019
" It was ok "
" It was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GORDON - 23 May 2019
" In general, a fantastic experience, I just need to remember that there can be very long queues and some people need extra time to sort out their rental, so I might have to wait an hour or so. "
" The only downside in the whole process was the roughly one hour wait in the queue to get my car. The computer system also had a problem finding the home town listed on my driving license and the assistant had to restart it a few times. Other than that, I received a brand new car with 12Km on the odometer which drove really well, so I'm a very satisfied customer. The assistant offered extra services like additional insurance, but wasn't pushy unlike some of the companies I've used before, which was so much better. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 21 May 2019
" Although Naples a busy airport rental scene, firefly staff friendly. "
" Although I had taken out your insurance at time of booking, firefly also wanted me to pay for theirs, as I did not they held back 1600 euros as insurance security on my card. This was disappointing, it does incourage you to take out their insurance. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PAUL - 21 May 2019
" Easy no problems "
" Friendly staff easy booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PELLEGRINO - 12 May 2019
" It was easy to drive away with the car "
" Very satisfied with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 10 May 2019
" I have booked through Auto Europe on several occasions and have always found them to provide a top class service at the right price.. "
" Everything went very smoothly. Their staff inspected the vehicle with us which ensured that there was no undisclosed damage. The car was new with 1000 km on the clock and was clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SARAH - 09 May 2019
" Excellent "
" Service at the counter at Naples airport was slow and quite rude. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARK - 08 May 2019
" Had to pay extra for satnav when it was ordered and paid for upfront! "
" Hi Booked an Audi A3 or similar with GPS included, but was offered a fiat tipo without satnav. I had the pay and extra £40 to have a Volvo v40 with satnav. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by TREVOR - 05 May 2019
" Lovely "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHEN - 03 May 2019
" All good "
" All good . Usual cheaper than most at certain times. Collection counter closed so directed to the hertz counter. Same company "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 03 May 2019
" Will use Locauto again. "
" Handover efficient. Car was well equipped and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTHONY - 29 April 2019
" Always book with Auto Europe. Great offers by e mail. "
" Prices were good through Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANTHONY - 27 April 2019
" Auto Europe have been first class "
" I was very satisfied until I returned the car when they have tried to blame me for some damage that was not done by me. This is still on going. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ROBERT - 27 April 2019
" I would used this company again but always through AutoEurope who I have found to be excellent brokers. "
" Efficient throughout. Tried to get us to upsize the car away extra cost but were chose not to and they weren't too pushy unlike other companies we have used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 26 April 2019
" As abobe, the counter staff young lady should be retrained. Now. Before she loses more potential customers. "
" The female counter staff was dreadful, wasted time preening herself, fiddling with her hair, wandering about. HUGE queue of people waiting. Took NO INTEREST WHATSOEVER. Full of her own self imprtance. It took over an HOUR to get my hire vehicle. Never again with this type of dreadful service. Cannot rely on getting your car in time to get to the port to catch the ferry. Go elsewhere. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by WILLIAM - 19 April 2019
" Everything was fine --- the handover, the car, return of the car and the guy at the desk. All went smoothly. "
" I've found over the last few years when booking any car through AutoEurope at Naples Airport the service has been first class. The car, although possessing a few dents and scratches, performed very well. I'll be using AutoEurope again later in the year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JANET - 19 April 2019
" Easy booking process. "
" Polite supportive staff, spoke good English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by FILIPPO - 17 April 2019
" I have been using autoeurope for years and I am happy with their service. Not quite clear how reviews and rating of different hiring company are managed. For instance, the website shows stars; however, the feedbackk form does not give an oopportunity to assign any stars. "
" The car booked was severely damaged and broke down soon after collection. The gearbox broke down and I could not use any other gear other than the 2nd one. I was likely able to drive back fairly soon despite the heavy traffic in Naples. Fortunately, I did not manage to go on the motorway which avoided for me and family (2 toddlers) to get stuck on the road at 10 pm. "ironically", the staff presented the car has recently serviced which was obviously a lie. I had to take another car at an extra cost of £60. I will not book with Avis anymore. This is not the first time that I have problems with them. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by KIERAN - 12 April 2019
" Absolutely sack of sh*t. It took over 3 hours to collect our car from Naples main desk the ticket system didn't work at all and slow as anything. Some people were collecting tickets from the machine and being seen straight away until it all exploded with other customers. Nobody came to check the car over and when we received the car it was half empty which I complained about just to keep getting a pathetic smile and "see yes see". We had an upgrade on the car but no correct paper work as they gave the paper work for the car originally planned. At 1 stage I was willing to cancel my order at the airport and go with another car rental just because it was taking far too long and ruining our holiday. Overall completely crap "
" The car was great. That's all what could be really said "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALI SINAN - 10 April 2019
" no problem abot autoeurope but the Budget is not like worldwide Budget this is a scam Budget ,be careful "
" Budget staff was cheating by not showing the client the rental agreement.They tell that they will "email" the English rental agreement but make you sign some staff on a ipad screen which is in Italian .And you think it is deposit etc but actually they are selling the client extra protections ,fuel,upgrade etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARK - 20 March 2019
" Negative experience for us especially being told that there wasn't anything that we can do to keep the booking. We've had to pay more money to book another car. "
" My husband and I did not have 2x credit cards so we were unable to take the car and we had to forfeit the booking even if it was already all paid We then had to make a new booking somewhere else, luckily your competitors had cars available for us to hire and they only asked for 1x credit card. From where I come from, it is abnormal to have more than 1x credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PHILIP - 10 February 2019
" VERY GOOD "
" EVERYTHING WAS OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by VINCENZO - 06 February 2019
" Its good...but i still wait "
" Hi..i still wait for my Money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 04 February 2019
" Overall a very good experience "
" Very efficient and helpful. Friendly staff who helped every way. It would be good to have clear instructions for drop off, as hard to get round back of building. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GILES - 01 February 2019
" We took a car last week from Naples to Bari. A lady called Lorenza at the Naples airport office deserves special mention because she couldn't have been more helpful. Thank you. The signing in and out was straightforward, the car was clean, the handover at Bari airport quick, and I today received my deposit back in line with the timescale they suggested. Simply no complaints but Grazie Mille a Lorenza! Ci vediamo ancora! "
" We took a car last week from Naples to Bari. A lady called Lorenza at the Naples airport office deserves special mention because she couldn't have been more helpful. Thank you. The signing in and out was straightforward, the car was clean, the handover at Bari airport quick, and I today received my deposit back in line with the timescale they suggested. Simply no complaints but Grazie Mille a Lorenza! Ci vediamo ancora! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TOM - 31 January 2019
" Very stress free experience and great value from Sicily by Car. However like all rental desks at Naples Airport, they only seem to have 2 or 3 counter staff whether busy or not. In quiet periods it is a breeze, but expect a reasonable wait during the summer months. This is the case with all companies there. "
" Very helpful, never have had any complaints using Sicily by Car. The car itself was fine, larger than booked but that was ok. Did have a high mileage 56,600km but was clean and in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by BERNARD - 20 January 2019
" Totally disappointed, and left feeling helpless in a strange city where none of the staff were caring. just a shrug of the shoulder and continued their conversation. I called my bank and stood for 25 minutes trying to resolve the card issue, without luck as had to be reset at an autoteller in UK. Eventually having to pay the extortionate rates. Having pre-booked and paid everything online. We did not expect to have any issues when collecting the car hire. We expect a call back from customer services to discuss this matter. "
" We arrived at the pick up point and the staff were all talking and having a laugh. We stood for a few minutes prior to being served. Once they decided to serve us it was like we were interrupting their conversation which continued as she looked up our booking. On finding it we couldn't get my Card to accept, it declined three times. then we were told can't help you unless you pay with your debit card which was then charged at a higher rate daily. they took another185.01 euro plus a deposit of 451.65 pounds from us. We will now be looking to recover these payments and expect some back up from Auto Europe to assist us. Very disappointed customers await your reply / contact, to discuss this matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by ANTONIO - 10 January 2019
" It's ok "
" Only disappointed about the refill petrol fee. I forgot to refill the petrol and I have to pay a penalty of 30 pounds... Ridiculous "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by MASSIMILIANO - 09 January 2019
" very good experience and very good car. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BRUNO - 08 January 2019
" Car was OK, but covered in alot of scratches. "
" The car received had a lot of scratches, which is unstandable in Naples. However, I feel the insurance to cover the car was expensive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by CARLO - 08 January 2019
" Easy and practical, booked another car already "
" I did not receive the type of car I was expecting and it was advertised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERT - 06 January 2019
" all went well "
" great service great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JASON - 27 December 2018
" Fine "
" They have changed their name to autovia or something similar! You probably want to. Look into that as it didn't help us when finding the place. The hidden 'cleaning fee' wasn't great. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SAVERIO - 24 December 2018
" Only TWO word! Absolutely Shocking! "
" Within 4 months, I have twice hired a car at Naple's airport with Thrifty, (for sure once to-many!). I am surprised that reputable companies like Auto-Europe and Hertz, get to be associate with the like of: Thrifty and Inter-rent!?! Absolutely shocking!!! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ANTHONY - 17 December 2018
" fast friendly helpful staff "
" the staff were friendly and helpful talked me through every part of the process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by FAUSTO - 14 December 2018
" Best prices "
" I already rented a car in napoli with noleggiare 4/5 times, never had a problem, cars in good conditions, good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHANE - 09 December 2018
" very good "
" very good and helpful crew "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GRENVILLE - 03 December 2018
" Relaxed service car was basic but in good condition with no problems. It had a built in satnav that was a welcome bonus. "
" Easy "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 29 November 2018
" Ok - would use again "
" Car was not very clean - lots of scrapes and damage but clearly identified in docs Counter staff were very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ANDREW - 23 November 2018
" Awful experience collecting car. Was forced to purchase their insurance despite purchasing my own hire insurance. I was told I could not take the car without it. "
" I purchased my own insurance in the UK and was told that I had to buy additional insurance as this was not valid despite providing and proving all paperwork for the policy. I was told I would not be allowed to take the car away without buying their insurance which cost me an additional €73 for 3 days on top of the car hire and my own separate car hire insurance. A very dissatisfied customer when stuck at Naples airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GRAHAM - 22 November 2018
" Simple, efficient, good value. "
" Rental was excellent except for return where they tried to charge us for the second driver which was offered free with this rental. All sorted out with the counter staff but there were a few moments of 'discussion' which would have been avoided if they had been properly aware of the promotion. Wonder how many just pay??? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MATTHEW - 22 November 2018
" Quick and easy. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - 16 November 2018
" Overall was fine "
" When you have to check the car for scratches and dents. A rep should be present so we both agree and document them "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by KELLY-MARIE - 15 November 2018
" As above "
" Good price, nice car a few dents and scuffs but to be expected I suppose. Dropping the car off was very quick and easy. Picking the car up however we were waiting just over an hour in the que to the counter "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by CHRISTOPHER - 13 November 2018
" Having paid for the car in advance I still can see no reason why the car booked was given to another person even if my flight was delayed "
" My flight arrived three hours late by which time the estate car i had booked had been rented out to someone else! Initially they wanted to offer me a smaller car or a larger one at an additional expense to myself! After a great deal of hassle and asking to speak to the manager the y proposed a free upgrade which wassail not as large as the vehicle Id paid for in advance. On returning the car having cleaned it that morning and refuelled it five minutes from the airport the very helpful staff member said it was in great conditioned asked me to sign on her tablet and send I would shortly receive an email stating everything was good with the car three days later I've still not received an email! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CARLO - 12 November 2018
" Hire all well condition of vehicle not very good. "
" The condition of the vehicle very poor the front wheel have a dented and the steering when you reached 80 kilometres per hour the car would vibrate i can send a picture of it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JAMES - 11 November 2018
" very satisfied "
" very good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MANISHA - 10 November 2018
" On the whole, good experience however getting the initial car was not good. Overcrowded, questions not answered, overly rushed. "
" The first car I was given had problems. I had to return to Naples airport within 48 hours to change the car. Having said that, I was given another car and despite being threatened with potential charges, ultimately I was not charge for the poor clutch. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by ANTONIO - 10 November 2018
" Allmost good,pity about fuel incident. "
" little disappointed collected vehicle ,fueltank not full,yes staff told to return it with same amount this was not easy to estimate.I believe i returned the car tank over filled by Euro20. in oder not to fined.A menber of my family at same date same company sameting happened.Is it a scam? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by BONAVENTURA - 10 November 2018
" it will be nice not to wait one hour to pick up the car "
" it will be nice not to wait 1 hour to pick up the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JEREMY - 09 November 2018
" The price you pay at booking does not in any way reflect the price you end up paying. Had to pay an EXTRA £300 (aprox) when dropping off the car without being given clear reason as to what it was for. No damage had been done to the car and the car was returned with a full tank. (The car had a large scratch when we picked it up and this was pointed out at the time.) Please explain what the additional charge was for and why this is not made clear that this will be an additional charge at the time of booking. I would not have booked had I known this was the case and will never use this company again. (Had planned to rent for an upcoming trip to France in January but have now changed my mind.) "
" The price you pay at booking does not in any way reflect the price you end up paying. Had to pay an EXTRA £300 (aprox) when dropping off the car without being given clear reason as to what it was for. No damage had been done to the car and the car was returned with a full tank. (The car had a large scratch when we picked it up and this was pointed out at the time.) Please explain what the additional charge was for and why this is not made clear that this will be an additional charge at the time of booking. I would not have booked had I known this was the case and will never use this company again. (Had planned to rent for an upcoming trip to France in January but have now changed my mind.) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GIOVANNI - 09 November 2018
" Easy to access and good service "
" Prompt and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 07 November 2018
" Whilst it was Budget, the branding throughout from our 'middle man' was Auto Europe. Naturally we queued for 40 mins at Auto Europa (same logo) only to be told our supplier was actually Budget. Confusing, unclear and a waste of time. "
" Whilst it was Budget, the branding throughout was Auto Europe. Naturally we queued for 40 mins at Auto Europa (same logo) only to be told our supplier was actually Budget. Confusing, unclear and a waste of time. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ALAN - 05 November 2018
" Very pleasant customer service and a reasonable price "
" Fast and efficient service at checkout on return and rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KEN - 05 November 2018
" I booked Mercedes "or similar " . On arrival Naples was offered a Fiat. Don't quite get the similarity. So upgraded to a Mercedes at a cost of (what I understood to be) 100 euros extra. On return of the vehicle I was charged 214 euros, this being in addition to the £147.47 paid on booking. "
" I booked Mercedes "or similar " . On arrival Naples was offered a Fiat. Don't quite get the similarity. So upgraded to a Mercedes at a cost of (what I understood to be) 100 euros extra. On return of the vehicle I was charged 214 euros, this being in addition to the £147.47 paid on booking. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANTONIO - 04 November 2018
" The pick car park is very poor. The car park space points in opposite direction to one way system . i.e. points left but must exit right. With wall directly in front makes it very difficult to exit, especially as this is the first time driving the car. Would have been near impossible at night. "
" Car not checked properly. Windscreen washer did not work. Broken seat trim and body damage did not give a good impression. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by MARK - 04 November 2018
" It's mainly all about the insurance hassle and therefore also how long it took to pick up the car "
" We had a very stressful pick up with hertz saying the insurance we booked via yourselves was very inadequate and that they highly recommended that we spent another 300 euros with them to give us decent cover "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TREVOR - 04 November 2018
" I would advise ONLY pay for the initial hire from auto Europe and do the insurance on pick up. "
" We purposely took out the extended insurance when we booked. Only to be told by the maggiore staff that it maybe wasn't good enough. She kept saying "it's refund it's refund" meaning that if we hadan accident, we had to pay them in full then claim back from auto Europe which may not be possible if the accident was our fault! So we were pressured into a further 100 Euro for full insurance at the desk which renders the additional we paid you, completely surplus and a cost we didn't need to pay!!! In addition to this, the additional policy in Italy stated zero excess on accident but 500 Euro excess on theft!! So few people would ever claim on that! Disappointed is an understatement. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GRAEME - 04 November 2018
" Better than expected after all the negative reviews "
" Wating time at the collection point was 40 minutes even though when I arrived it was fairly quiet.. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by RAVINDER - 31 October 2018
" This is not a true and accurate price for the car. I was charged extra. Extremely dissatisfied. "
" I am very dissatisfied with the service. The company took a deposit as security and have not refunded the full amount. I will be taking this up with yourselves to investigate this matter further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by VINCENT - 30 October 2018
" Not possible to get an accurate list for so called similar cars. Never get the advertised car. I am not sure the insurance will reimburse all the fees charged for a minor scratch. This sould be on the renter not the client. It feels like extaurtion. "
" The list of similar car was not available. We never get the car advertised. The car was badly damaged and the steering wheel was lose. On returning the car I was charged 273 euro for a tiny scratch. This was on a vehicle covered with bumps dents and scratches. It really out you off renting a car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by MICHAEL - 30 October 2018
" Fiat Tippo SW was just fine, we had booked a Renault Meggane eastate but the Fiat was a reasonable eguivalent. "
" Actually everybody was great, we inspected the car together going out and again coming back, np suprisess. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 30 October 2018
" Should have never used this service based on needing to arrive within 1 hour of designated pick up time. In hindsight, it seems a totally unacceptable condition. Ended up paying twice as much for car hire. Won't use this service again. "
" After the car I booked via Auto-Europe was no longer available, they appeared to do their best to get me an equivalent within a few minutes. Suggested I book direct with them next time to avoid the 1 hour issue mentioned below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SATYAN - 29 October 2018
" Have sent major complaint. Awaiting reply. Unprofessional Mis sold and total lack of customer care "
" Worst experience in my life Still waiting for complaints reply "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PAUL - 29 October 2018
" good value "
" Need better instructions for pick up, a map would help as its a simple walk away, then you have to call them "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 29 October 2018
" Insurances are unclear. "
" The counter staff were slow, unfriendly, unhelpful and didnt communicate clearly. The car was not as clean as other hire companies that I have used. Very poor "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by LANCE - 28 October 2018
" Very good service "
" Very efficient & car was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALAN - 28 October 2018
" Car was good that's it "
" Long q picking car up took an hour from my vacation unhelpful staff dropping car of , no were to park late for my flight "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARTIN - 27 October 2018
" Complete rip off and false advertising of pricing "
" I was advised £49 for car hire when booked, I have just found out my credit card has been charged £450 How can I query this "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by JUSTIN - 25 October 2018
" As above. Felt we had paid extra for nothing. It should be made clear when booking that paying for extra insurance doesn't actually give you any additional benefit. "
" We booked via an agent and paid for the extra insurance only to find that we were not insured via budget and therefore would have to pay €4000 euros in the event of an accident. When I questioned why I had paid for the extra cover, the woman at the counter just kept repeating 'you haven't paid for our extra insurance so you are not covered' "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAMIAN - 24 October 2018
" Fun Italian Staff "
" Fun Italian staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ELIZABETH - 24 October 2018
" Very good service. "
" I always find Budget to be the most reliable car hire company. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUIGI - 24 October 2018
" everything went very smoothly. "
" very efficient staff. No delays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by PAUL - 23 October 2018
" The booking process, price and offer of insuring a second driver attracted us, but you need to inform the car rental companies of offers and in bold print on the voucher so it is not missed in the future. "
" At the drop-off I was told to sign with no explanation. When pressed after signing we were told to see the arrogant counter staff, who informed us they made a charge for insuring a second driver. This second driver was included free in our rental from Auto Europe! Only after finding the voucher to prove this did they reluctantly recind the charge and tell us there were no additional charges due. Since returning and looking at our credit card statement we find a charge of £1.32 was taken. This is not a great amount but there is a principal here!!!! We did not need this stress at the 11th hour when we had a plane to catch. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHARLOTTE - 23 October 2018
" Overall, good and would use them again. "
" Great value for money however, the staff at the desk were not very friendly and didn't explain all of the money being taken off my card. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by STEVEN - 21 October 2018
" Initially really unfriendly agent then became friendlier. "
" Slow handover and objections when images taken showing condition. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by STUART - 20 October 2018
" Excellent. "
" Very good all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PETER - 16 October 2018
" Having thought I had got a good deal on the car the lack of accountability for what I had booked was irrelevant from the budget side of things. I may as well as just booked directly with a hire firm "
" Having thought I had paid in full via auto europe I was subsequently advised I had not and had to pay a further 174 euro for the car hire. So I felt conned by the whole experience and it brought a bitter end to my holiday. All the guy kept referring to is my contract with budget that I had signed and I had a good deal in his opinion. All that auto europe were acted as a broker "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIUSEPPE - 16 October 2018
" All i can say is brilliant "
" All i can say is brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FERNANDO - 16 October 2018
" Ok company but on the day there was an horrendous queue "
" Had to wait for an hour a to be seen. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by OLEG - 15 October 2018
" See above. "
" Check-in was too long. The car was not ready. Got not the model that was booked (bigger one (small was preferable) and manual instead of automatic). "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GEOFFREY - 15 October 2018
" Overall, very disappointing. I have used Sicily by Car before without issue but this was very poor. Also disappointing was the response from Auto Europe when we phoned to complain & could the contact the Naples office to move things on. We were told there was nothing that could be done. Every time I hire a car I do it through Auto Europe so it was a shame & makes me feel less likely to be loyal & more likely to search around more. "
" We had a major issue picking up the car with the queue being so slow moving it took nearly two hours to reach the desk. Staff were slow & inefficient not seeming to care that people (as we did) were missing appointments. There were members of staff in the back that made no attempt to help but appeared to have nothing to do. Customers were getting irate & rows were occurring between customers & staff. I would not recommend Sicily by Car for anyone flying to Naples. Signposting when dropping the vehicle back is non existent so finding the place wasn't easy. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by NIGEL - 15 October 2018
" Took too long to collect the car. Waited 40 minutes before being served. "
" Picking up the car took a long time. The people behind the counter seemed to be doing filing etc. rather than dealing with customers. The car was very scratched. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by PAUL - 14 October 2018
" Excellent service, car and price "
" We hired a Toyota hybrid from Naples airport and travelled to amalfi coast and puglia . The car and provider, B rent was excellent . All went smoothly and was impressed with car performance . Do remember to show all the marks on the car when you pick up the car and they mark it on the forms . Hire a small car if heading to amalfi coast - roads are narrow . Excellent price . Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERT - 13 October 2018
" All round efficiency "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ERROL - 12 October 2018
" Booking with Auto Europe was an easy experience. "
" Hireing a car from Thrifty was a pleasant enough experience, just a little difficulty with language at the pick up desk. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by CHARLES - 12 October 2018
" Completely unacceptable wait time at airport to pick up car. Desk unable to cope with customer demand. How can this happen when customers have generally pre-booked. "
" Had to wait over 2 hours for collection of car at airport. Worst pick up experience ever. Staff in car park very unhelpful about satnav, which desk told me was provided, car park staff couldn't show me how to work it. Unsatisfied on information on insurance, was covered for reclaim of excess but this was apparently insufficient and under time pressure persuaded to take out fully comprehensive at considerable extra cost. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANGELO - 10 October 2018
" As above "
" My car had a faulty clutch and failed when I reached destination. Was in phone over 2 hours to arrange a replacement and had to get a taxi back to rental office 1hr drive each way. Totally unhelpful and wasted best part of day with phone calls , waiting for breakdown recovery and driving back and forth "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by CHRISTOPHER - 10 October 2018
" Relatively good "
" Desk staff did not take hirers out to the car to inspect it for damage. However, car return was quick and easy. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ASAD - 10 October 2018
" Booked car was not given instead he gave car with lots of body marks without any report, I had to chace ground staff to incpect and give me report on both ways "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by DERMOT - 10 October 2018
" Unacceptable. Shoot the staff. "
" Enterprise is handled by Loc Auto and Loc Auto provided the check in, staff and paperwork. Arrogant, rude, unhelpful, curt, obstructive staff. Tried to hurry the car inspection even though items were missing. Didn't want to show the car report on their ipad - just demanded that I sign it blind. I won't book with Loc Auto/Enterprise ever again and may be not Auto Europe either as it didn't disclose that Enterprise was Loc Auto. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ROBERT - 10 October 2018
" Clear booking forms, well explained conditions, prices quite competitive. "
" Good experience overall, pick up office too small and a bit confusing on how to get to parking garage for pick up. Car was fine, wee bit gruby inside, but acceptable. Staff all friendly and helpful "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MICHAEL - 08 October 2018
" Positive experience of hiring a car "
" The staff were very helpful and we did not wait long at all to both pick up and drop off the car. The shuttle bus to and from the airport was very quick. One word of advice - find somewhere to refuel before you get to the airport as it is hair raising trying to find a garage near the airport in the rush hour in Naples. Thankfully there was a sat nav in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RUSSELL - 07 October 2018
" No problems at all "
" It was late and dark when we picked up the car and there were some scratches on the vehicle not noted on the paperwork. We took photos as instructed you the staff on the counter. These were not required on our return as the girl at the check in obviously knew about them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PAUL - 05 October 2018
" As usual Auto Europe provided a second to none booking service with the most competitive prices combined with ease of comparison between the various suppliers, backed up by (again) a second to none customer services. "
" Very good experience. All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BRYAN - 05 October 2018
" A good website enabling you to identify costs of insurance options clearly. "
" Having queued at the desk with the budget sign, I was then told that I had to go to the next desk with the Avis sign - a lot of wasted time and very frustrating, as the staff appeared to deal with Budget, Avis and Maggiore. The carpark was dark, the car was dirty and the staff would not come out to assist in inspecting the car, which had damage that was not on their records. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by PETER - 05 October 2018
" As above "
" The overall experience was of picking up, dropping off and using the car was very good. I was very disappointed with the booking process as on arrival at the pick up point I was charged another 79 Euros to obtain full insurance cover when I had requested this option at booking. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LUIGI - 03 October 2018
" I have always used Auto Europe and find them easy to deal with. "
" Had to wait 1h 40m at check-in with no seating! Staff were slow and kept disappearing in between customers. At check-out was told they opened at 8am I told them it was 7.30am, eventually they agreed but still had to wait for long period in cold wind. Some staff uncaring and nonchalant. Female who eventually served me at check-in was very good (she came in at shift change). "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PHILIPPA - 02 October 2018
" Nice car, good service. "
" Nice car, good service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MERY - 02 October 2018
" Not too happy but I had not alternative once arrived in the location. "
" When I reserved the car I paid with my debit card and after the payment the credit card was required so I ended up pay double. I would suggest not to let the payment going through if they want the credit card on the name of the person who booked. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 29 September 2018
" Good no problems whatsoever ..great staff. "
" Excellent ..got to mention the friendly and efficient staff in Naples airport ..lovely vehicle too.Highly recommend and would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARK - 28 September 2018
" Booking with Auto Europe is simple and quick, collecting the car from Budget is not!! "
" Our car had been booked from 12 noon. We started by queuing around 45 minutes at the desk to start the process. After this we were told our car was just being cleaned and it would be with us shortly. After 50 minutes standing in a hot car-park the car finally arrived. The total collection process took at least an hour and a half which to me is unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 28 September 2018
" Once I solved the puzzle of where to collect my car everything was fine. Did not get what I requested (no change there then) but my Fiat 500 was probably a better fit for the road and traffic conditions encountered. "
" Not reasonable on part of AutoEurope to process a hire through a company whose name does not appear on any signage at Capodochino Naples. This causes delays for clients. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by DUNCAN - 24 September 2018
" Auto Europe offer excellent value and an efficient booking service. Naples airport is one of the less customer-friendly locations for car rental - all the major companies operate from a location some way from the airport terminal requiring a transfer by shuttle bus and there is no convenient service station for last minute refuelling. "
" Hertz check-in agent was helpful and charming, did not attempt pressurised upselling as is so often the case. The car provided, a Dacia Sandero, was a disappointment - basic and unrefined - but it did the job. Drop-off was quick and efficient even though it was very bust at the time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by OLIVER - 24 September 2018
" Wouldn't let me rent the card with a "lost" driving license. Provided photo ID, documents from DVLA and a photo of the physical card. "
" Wouldn't let me rent the card with a "lost" driving license. Provided photo ID, documents from DVLA and a photo of the physical card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JYOTI - 23 September 2018
" overall good experience. Holding £1000 on the credit was bit too much. and it takes 7-8 days to get it back once the car is returned. "
" Overall good experience, had no problem collecting and returning the car. But the queue to pick up the car was ridiculously long!!! Had to wait for at least an hour in the queue. But I guess that was the case with all the rental companies on that site. I could see almost all the rental companies had people queuing up. Probably because of the small space and lack of staff. But overall no bad experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LESLIE - 23 September 2018
" Good upgraded car "
" Best hire car yet "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BARRY - 20 September 2018
" Overall a very good experience, will certainly book with you again "
" Very good, some confusion over damage to the vehicle at drop-off but resolved with photos we had taken at pick-up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ZOE - 18 September 2018
" Really enjoyed our experience "
" Fairly efficient staff picking up. Car was not as selected but an upgrade. A few hidden costs, which I expected. Didn't have a road map available, but no problem as the car was loaded with electronic gizmos including an excellent sat nav. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHE - 18 September 2018
" I had rented with autoeurope before in Funchal airport and this was smooth. But I regret that autoeurope does not offer full coverage insurance (at counter it was very expensive) . You need to review your partnership with Thrifty in Naples airport. "
" Price of insurance at counter was told to be 250 euros. When I dropped off the car the staff added 38 euros claiming this was tax! The pick up was confusing because the cars are not parked under thrifty but wherever there is space so we could not find the car and there was no staff and staff from other rental car companies would refuse to help. The drop off was a nightmare with literally no staff at drop off available from Thrifty apart inside the building for payments. We were told to put the car at 4 different places and got kicked out every time from those places. I ended up leaving the car in front of the thrifty boot as I had tried to park it for 25 minutes park a staff member from Hertz shouted at me and went to park it somewhere else. I have rarely experienced such a level of rudeness. Because he was alone he did not want to check the car and just passed on the key to someone else. I had to insist heavily to get the final receipt and arrived late to the airport despite allowing 1 extra hour just for car dropping. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by CHRISTOPHER - 18 September 2018
" Awful experience. Wrong vehicle, charged extra. Over an hour wait to collect vehicle. "
" Very very poor experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ADRIAN - 17 September 2018
" I always use Auto Europe for car hire and have never had an issue. I like that you can choose the company you hire through from the clear list of choces and of course, the excellent rates. After more than a decade of using Auto Europe I have never had an issue and on the one occasion I had to cancel my hire, this was done immediately and without fuss. "
" Would have prefered to have been offered a paper copy of condition report and vehicle sign off rather than email "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by RICHARD - 16 September 2018
" We felt really taken advantage of both by being encouraged by Autoeurope to take out extra insurance and then by Maggiore. Really unhappy about it all. "
" When we got to the counter to pick up the car, they put hard pressure on us to take out extra insurance, even though we had already taken extra insurance out with Autoeurope. So because we didn't know if it was needed or not, we ended up paying out an extra £165, on top of the £85 ish paid to Autoeurope for 5 days hire. This made it really really expensive. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTYNA - 16 September 2018
" I was travelling with my 9 years old daughter when our flight was delayed from East Midlands to Naples. As soon as I have noticed the change I was trying to call the local service to notify them - same when we have landed. Unfortunately without any success, the phone wasn't picked up and despite that rest of the agents have stayed over 20 mins, the Europcar hasn't picked up a phone and hasn't stayed to wait for our arrival. This resulted in additional hotel charges and the counter staff was very rude, dismissed my complaint as advised that I should just email over my concerns. Very disappointing and will never use again! "
" I was travelling with my 9 years old daughter when our flight was delayed from East Midlands to Naples. As soon as I have noticed the change I was trying to call the local service to notify them - same when we have landed. Unfortunately without any success, the phone wasn't picked up and despite that rest of the agents have stayed over 20 mins, the Europcar hasn't picked up a phone and hasn't stayed to wait for our arrival. This resulted in additional hotel charges and the counter staff was very rude, dismissed my complaint as advised that I should just email over my concerns. Very disappointing and will never use again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARIA - 14 September 2018
" Brilliant "
" Office a little to small. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MASOUD - 14 September 2018
" all together, it was good experience. Although price was slightly high. "
" Lovely staff, they even looked after our luggage. On return, the guy who checked the car, tried to say I damaged the car, which I did not, after 10 minutes argue, he said ok it is fine. I found it not right, although it was a minor damage on mirror. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by DANIEL - 14 September 2018
" Good price, good service but I feel they should be more honest about the advertised car that you are actually going to get. "
" Good price, but I ordered a VW T ROC and got a rubbish Renault cleo with no power at all. Sorry but if you advertise a VW then you should get a simlar car not a cleo from a massive 4x4 car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by LAWRENCE - 11 September 2018
" No problems very good value and service "
" no problems at all but allow a few extra minutes to get the paperwork sorted out if there is a cue both for getting and returning the car. Very good car too. I would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GARETH - 11 September 2018
" Good car. Some damage wasn't noted on vehicle report which I received on email the following day after pick up "
" Pick up a bit of a challenge as was looking for desk in terminal. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 10 September 2018
" Good prices with free cancellation and ease of comparison between the various hire companies including details of excesses etc. Very easy to book and amend if required. "
" After a one hour wait (normal for the time of year) I was asked to sign an electronic agreement. As the type of car was not apparent, I asked for details, to find out that the allocated car was Group B. I had booked Group D. After some argument I was allocated the correct group. There was no contract provided, merely an envelope with the reg written there on, and was told the car was outside. However, the car had literally been just returned and was taken away for cleaning. We had to wait almost another hour before it was brought back for us. The car was clean and functional but had 38,000 Km on the clock, which is a record for car hire to me. There was also bumper damage, which caused some discussion on return as I did not have any paperwork, including a condition report. All in all a bad experience with Budget. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANTONIO - 10 September 2018
" As I said before it was very stressful as I had to argue with the staff at the airport very disappointing "
" I'm not too sure if it is your fault or theirs but I was made to pay 179,94 euros for an insurance I had taken with you already . I'm hoping you are going to refund me that money as I had to pay or they would not have given me the car "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by NINA - 10 September 2018
" Please see above "
" In additon to our origianal insurance ww purchases through Auto Europe we spent an additional amount of €58 on local insurance to avoid any excess charges for any damage /no excess service. We returned a car with a scratch which we thought would be covered in our insurance. It turned out that B-Rent is a big con company they added an 'addministive cost' of €70 on top!!!!! Saying it doesnt count as excess charge but its a seperate charge for all the all in insurance. What a bunch of lying assholes. This practice should be considered illegal and is extremely misleading.l and illegitimate. I hope they go bust and I am very disappointed to see Auto Europe using a local provider who practces such illicit behavior. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by JAZ - 10 September 2018
" Sadly for a tier 1 company one would expect a good service. The overall service was surprisingly poor. "
" Hi - the car we paid on line for was not available. The Naples desk refused to reduce the price but placed us in another car. This car was a Volvo v40. This particular car was on bad condition, it had several large dents, scratches, marks, all around the bodywork. The car was in very bad shape, the car had bold front tyres, and sqeeling brakes. I also had to put air into all tyres which were very low. The car in the U.K. would not pass an MOT. Poor service! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MATTHEW - 10 September 2018
" Not happy "
" Could not use the insurance you sold me so had to take out another policy Costing £188 "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MARK - 09 September 2018
" auto europe were very helpful on the phone with the problem i had with b rent and also reassuring. however should auto europe continue to use B Rent i would not be able to recommend you. "
" currently we are in dispute and we will shortly be forwarding your team our paperwork following my telephone conversation with someone at autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by ALAN - 07 September 2018
" As above, your colleagues need training in all areas and a more personal touch is needed, we felt like a number "
" Due to no fault of our own our plane was delayed so we did not get to the pick up point in time. Having to return in the morning no offer was made of paying for the taxi both ways and we were made to feel like we were in the wrong. Landing in another Country so late was very confusing and not eas "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUIGI - 06 September 2018
" H "
" Excellent staff only down side was waiting in queue for 1 hour "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ADAM - 06 September 2018
" Disgusting! Vile company! Your employee was swearing at me in Italian! We were on our honeymoon and your company ruined our first day and owe us money! "
" Disgusting! Vile company! Your employee was swearing at me in Italian! We were on our honeymoon and your company ruined our first day and owe us money! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SCOT - 06 September 2018
" Auto Europe were very helpful. Bad experience with B-rent "
" Rude staff Did not mark down scuff marks on car after I advised them, told me they only mark down dents, then said I caused the damage when car was dropped back off and are charging me for it. Complete con! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by FREDERICK - 05 September 2018
" See above. "
" Staff were very friendly, helpful and polite. It was a pleasure to use B RENT. If we go to Italy again we will definitely use them. We have an apartment in Spain and use Gargest as they give a similar service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JACK - 05 September 2018
" Was not happy.wouldnt use you again. "
" I book the car buy the car shown on the website but when I got to Naples the only car they had was twice the size and not what you want when your driving around very busy small roads in Italy so didn't use the car as much ended up taking busses. Just don't think when you book a small hatch back you shouldn't be given a big estate car. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GORKA - 05 September 2018
" Not good "
" Could have been much better "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by PETER - 04 September 2018
" See above "
" The hiring of the vehicle took too long. My main criticism though is that the company does not accept debit cards. Since I was not carrying my credit cards, I had to enrol my wife- who had a credit card as a second driver. This cost me an additional considerable sum. I do not know of any other car hire company that has this policy and I will certainly never use them again. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICHOLAS - 04 September 2018
" Auto Europe are great. Good value and always helpful with any query "
" Long queue to collect. Slow process. Car was quite new but had significant damage - scratches, dents etc. Don't expect from a company like Avis. Also wasn't the car we ordered. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ANTONIO - 31 August 2018
" A bit too expensive. My cousin rented a bigger car for the same days but for less money. Both of us from Hertz Napoli. "
" A bit too expensive. My cousin rented a bigger car for the same days but for less money. Both of us from Hertz Napoli. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by SIMON - 30 August 2018
" As above "
" The counter staff tried to sell me extra insurance, which I already had, cost in excess of the cost of rental, €500!!! The car had much more damage than was listed, I had to return to the desk to get it added onto the paperwork, all in all very unpleasant and much more stressful than expected "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ANTONY - 30 August 2018
" Great experience no hassle no delays "
" Quick professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALBINO - 29 August 2018
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by MANU - 28 August 2018
" defo "
" Staff were very accommodating and very helpful, even it was a very busy period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DALE - 28 August 2018
" Very poor experience and not one I would expect when using Auto Europe. "
" Collection point was incorrect, P5 instead of P4. Signage was poor, it took an hour to locate the correct point. On collection, I had to go around the vehicle and identify all the damage to the car which was considerable. On returning the car damage was identified which was not on the collection check sheet, I am not sure if I just missed the damage on collection or not. Initially wanted to charge me 500 euros and I refused, I now have a bill for 375 euros "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ANDREW - 28 August 2018
" Seemed longer than ten flight to get served in very hot space "
" I had to wait for one and a half hours. Was very confusing with a ticket System that did not work ( people taking gold member tickets for priority, yet no proof). Not enough staff. Once dealt with, very efficient , but poor receptionsists were stretched. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NEIL - 28 August 2018
" Very good only issue is time to collect took approx 45 mins "
" Overall very good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by BENJAMIN - 28 August 2018
" Your prices don't accurately reflect the true rental cost. And your section about "the driver details" is irrelenvent as when you pass this data to herts they ignore it and use the details of the booker instead, then charge to add an additional driver. "
" Couldnt change the driver, instead forced us to pay additional 80 euros to add another driver (We only needed 1) - this was desplite the fact we specified the driver during booking, but apparently we had to have the booker as the main driver. Additionally it took over 2 hours for them to see us and provide the car - the queues were rediculous. There were also several hidden charges not made clear to us at the start. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by GRAEME - 28 August 2018
" Really easy booking and very good comms "
" Really good service at a great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JULIAN - 27 August 2018
" Never again "
" Woeful staff who turned up in a vehicle not big enough to take all my party. Took 4 of us back and left 2 at the airport so I could start the paperwork. Then left me to go back and pick them up. Fuming!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MARTIN - 26 August 2018
" Courteous and helpful staff. Well prepared vehicle in good condition. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JANET - 24 August 2018
" Have used Auto Europe before, & will again, even though this was not my best experience. "
" I paid extra for full insurance so this meant they could give me a car with lots of existing damage. It hadn't been serviced, needed oil, wasn't filled with diesel (I didn't notice until I left) & the hand brake was awful. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by GIANFILIPPO - 24 August 2018
" Simple and easy. Excellent rate compared to others "
" I realized I was tricked into paying the "fuel option", which was presented to me, initially, as unavoidable deposit. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUKE - 24 August 2018
" easy booking, easy pick up and drop off "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DHAHD - 23 August 2018
" Simple straight forward and to the point "
" On my booking I had insured to get the full insurance from the rental provider which I did and when I arrived they tried to say that I had no insurance and was adamant that I had to take theirs. When I already had their insurance. Then after when the woman actually read my rental agreement she saw that I did have their insurance. I have given my card and they took their deposit. I have returned my car on Sunday morning I still have not got my deposit back yet. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by DANIELA - 23 August 2018
" Horrible "
" I Will. Ever rent a car from you the most bad experience of my life in terms of customer service , car condition. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MICHAEL - 23 August 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LARA - 22 August 2018
" Good service, informative site. Didn't state that we would also have to paid extra daily fees for rental of the vehicle - these amounted to an additional 40 euros. "
" Collection staff talked over me contstantly, wouldn't clarify aspects that I was unsure about and left me with an uncomfortable feeling that something wasn't quite right. Was very keen to push home how I'd pay a minimum of 1,000 euros for any damage despite the fact that I'd paid extra to waive this, he wasn't interested as it wasn't with his company. Vehicle had damaged from a previous rental, would have thought that it would have been fixed before being hired out. The category we requested wasn't available so we were upgraded which was nice, but again, I had to work very hard to get the agent to clarify that we wouldn't pay extra for this. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by CLAUDIO - 22 August 2018
" I always book my car whit auto europe as I find it good value for money. "
" Maggiore staff at counter try to sell their insurance and make you fill bad if you don't buy it. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by GIOVANNI - 21 August 2018
" Overall the experience was good, however we needed to contact the rental office before pick up to make a request but no one answers and there is no email address "
" They did not record damages, until I made them aware before pick up. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by PIETRO - 21 August 2018
" Contacting Auto-Europe and Hertz at the beginning of our holiday, to inform of a delayed flight, was a disgrace. I attempted to contact both parties on multiple occasions without success. All I gained was a telephone bill for £85 for my efforts. A reimbursement for this would go someway to help with this terrible rental experience. "
" I was not able to verify the condition of the car against the Hertz condition paperwork as it was late at night and the car was wet following rainfall. Early on Sunday morning (5th August), I checked the Hertz condition paperwork and noted an "x" to indicate damage around the passenger front wing. When I checked, I could not see any notable damage on the panel indicated, but I did find a minor scuff on the driver side wing/bumper area, so I assumed a mistake had been made on the paperwork. When I returned the car, Ciro, your attendant, was extremely unhelpful and did not want to acknowledge our point of view that there was a mistake on the Hertz condition document, as no damage was caused in our rental period. We would describe your staff on this occasion as rude and arrogant. I am a Hertz member and this is the first time this kind of incident has ever happened to me. I specifically booked with Hertz, the most well known reputable car hire company, so I could avoid this kind of situation more associated with cheaper car hire companies. Now I have a bill for 185 euros for damage I have not caused. Please review this case and cancel the charge, as no damage was caused to this car during our rental period. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MATTHEW - 21 August 2018
" Very pleased with the vehicle - Jeep Renegade. Very long wait at pick-up. "
" While the counter staff dealt with me in 5-10 minutes, I was waiting for around 1.5 hours. That said, I was sent a 10% voucher by Hertz as compensation for the delay. They did also have a queuing system, which helped and if someone didn't respond to a number they quickly moved on to the next one. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KEVIN - 21 August 2018
" We arrived very late to pick up the car and the staff were impeccable! Friendly courteous and professional.The car was super and just the ticket. AT must advise clients that the pick up area in Naples Airport IS NOT IN THE CONCOURSE BUT THEY HAVE TO CATCH A BUS TO THE PICK UP AREA.THAT BUS LEAVES VERY REGULARLY OUTSIDE THE MAIN CONCOURSE.It is signposted clearly. I have sent an email to AT disputing a small charge on my credit card for a service at the drop off..........its not applicable at all.The car was full and no damage.The attendant confirmed that and just said sign for the drop off which I did.Then this small charge appears! I am a frequent flyer with using AT and Holiday Autos so am very experienced. Please resolve.Thanks "
" We arrived very late to pick up the car and the staff were impeccable! Friendly courteous and professional.The car was super and just the ticket. AT must advise clients that the pick up area in Naples Airport IS NOT IN THE CONCOURSE BUT THEY HAVE TO CATCH A BUS TO THE PICK UP AREA.THAT BUS LEAVES VERY REGULARLY OUTSIDE THE MAIN CONCOURSE.It is signposted clearly. I have sent an email to AT disputing a small charge on my credit card for a service at the drop off..........its not applicable at all.The car was full and no damage.The attendant confirmed that and just said sign for the drop off which I did.Then this small charge appears! I am a frequent flyer with using AT and Holiday Autos so am very experienced. Please resolve.Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FIONA - 20 August 2018
" See complaint email. "
" Na "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANGELO - 19 August 2018
" Was offered a smaller car then what I ordered online when I complained I was offered another car but their asked for another €100 . Had also to wait for one hour to get to the front of the queue inside a building without any air condition and no drinking water. Very poor service from this company Definetly to be avoided next time. "
" I booked a car online in uk and I was told that I will have a Fiat 500 or something similar , but when i picked up my car in Napoli I was offered a even small car with no even space for 4 people and baggage! I did say that it was 4 people with baggage when I booked the car. I then was offered another car for a additional fee of €100 from the car hire people in Napoli which I had to accept because the first one was too small I suppose that is another tactic to get more money from the customers. And I had to wait over one hour to get to the front of the queue in that nasty building full of peoples in hot temperature without any aicondition or any water to drink, not a good experience when travelling with 2 small children . Was only one person serving most of the time , very poor customer service! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ALEXANDER - 18 August 2018
" Excellent and efficient service. "
" Excellent and efficient service. Car was superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CURTIS - 15 August 2018
" Overall good experience. But I think they should not charge extra for a GPS that is standard equipment in the vehicle. You are already paying more for an executive vehicle and all standard equipment should be available at no extra cost. "
" Main issue was we arrived 2.5 hours after our reservation time and in that time the SIXT assumed we weren't coming and gave our car away even though it was pre paid. They did provide an upgraded car but we had to pay for the upgrade. I think the upgrade should have been provided at no cost since they gave our original car away. Otherwise everything was fine. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NIGEL - 15 August 2018
" overall the car was very good, service little slow to/from airport and the insurance policy sales need to be clearer so customers do not get charged again "
" 2 hours to pick up the vehicle, Naples Airport not my best experience delays in shuttles, too many people, not enough car rental desks, pushed into buying the damage excess insurance even though i gave them the voucher that included the damage excess reimbursement, she didnt except it so i need to claim a refund of this damage excess "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SIMON - 13 August 2018
" All good no problems "
" All good , helpful and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GUY - 13 August 2018
" It's a shame: the experience was generally efficient (apart from Keddy turning out to operate under a different name, so wasting time in queuing). But this is the first time I've ever been ripped off when returning a fully fuelled car. "
" Keddy in Naples actually turned out to be Europcar. They were dishonest: I filled the car up completely just outside the airport before handing it back, and was then charged 35 euros for filling it up, only receiving the bill a week later when it was too late to do anything about it. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by JAN - 11 August 2018
" I would definitely recommend the company to others and if we go to Italy next time we will rent the car from them again. "
" We are very happy with the company, the staff was helpful and polite. The car was a little bit scratched by previous customer. But it run very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by THURSTON - 08 August 2018
" I tried ringing up before the pickup time, to change the main driver. Got no proper reason, support person spoke to Alamo on the desk. They couldn't do it and my reservation was cancel. Hung up, I had to sort out a car reservation myself on the day. Disgraceful customer service. No refund. I expect compensation. "
" I tried ringing up before the pickup time, to change the main driver. Got no proper reason, support person spoke to Alamo on the desk. They couldn't do it and my reservation was cancel. Hung up, I had to sort out a car reservation myself on the day. Disgraceful customer service. No refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JORGE - 08 August 2018
" I would rent a car with them again. "
" Fast drop off and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KIM - 08 August 2018
" Staff very helpful, made up for initial car not being available, will use again. "
" Bit disappointed our car wasn't available due to our flight arriving late. Initial replacement small and poor condition. Replacement car took 2 days to arrive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by JAYNE - 07 August 2018
" Very dissatisfied the man was rude to me and not very helpful he said the car would get pinched in the area we were staying in and we needed to take extra cover out. "
" Our flight was delayed other companies stayed open for there customers firefly closed meaning we couldn't get to our hotel and had to sleep in the airport until you opened the following day. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANDREW - 07 August 2018
" As i said before you have taken money from my credit card and i have no idea why, you are living up to all the horror stories told about car hire firms basically stealing money from people, if there is a good reason why have i had no contact from you "
" I have seen 92 pounds taken by you from my credit card with no correspondence from you, no idea what it is for and i want it back "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by PAUL - 07 August 2018
" Not very happy "
" I book the car online with insurance! And when I picked the car up the lady told me I wasn't insured for the car! Then I have been charged twice for the car and still not had a reply from your company! And when I returned the car they tried to blame me for scratches that I did do! Told me I should had looked the car over before I took it!! How can I see the car in the dark at midnight? So over all I'm not very happy! And still know one has emailed me about over charging me?? "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by VICTOR - 07 August 2018
" very good hire experience "
" Smooth pick up and drop off. Well organised "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by XIAODONG - 06 August 2018
" very very expensive car park fee in Naples and Florence!!! "
" Not recommended. Be breaching of rent contract: higher one-way fee charged locally, half tank. Low-efficient counter, bad attitude, push to buy issurance. Very old vehicle (almost 130,000km used) with bad facilities (back window brush is broken). Unreasonable damage charges when returned the vehicle (350 euros). "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by IAN - 04 August 2018
" Spent 2 hours queuing at the auto Europe desk which was chaotic, to find out that we needed to be st the Maggiore desk, this was not made clear on the booking receipt. "
" Maggiore staff desk very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by THOMAS - 03 August 2018
" I feel the car I hired was never going to be available at the pick up point and additional cost would always occur "
" After a delayed flight (2hours) we arrived at 12:30am after closing time (11:30pm). The car pick up time was at 10:30pm we were told they hold our car for 1 hour after the pick up time and that there was none of the cars available because they'd given them all away. Although they shut after 11:30 and we were the last very late flight. They offered us a car smaller than the one booked at the same price or a similar medium sized one of what we booked at a cost of 14€ +vat a day costing over €170. Overall I felt like it was a con and the car we hired was never available and the additional cost was always going to occur. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SANDRO - 03 August 2018
" Overall once I got the car I required everything was ok. Car was a little bashed and scratched. Pick up of car has always been an issue in Italy being made to be a criminal when not taking out their zero excess insurance when you have your own. I've yet to have a good experience of picking up a car with ease in Italy but this year was slightly better than previous years of 3 hour waits. "
" After selecting a category of stationwagon suited to my needs I was faced with a difficult counter staff trying to give me an alternative due to them not having the required category available. I was made to wait over an hour and half with my wife and 1 year old baby patiently waiting at the airport entrance in 30degree heat. Then I was asked about 6 times on what car I was waiting on. Organised rental but very pushy when they try to give you another car not on the rental receipt. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by ANGELO - 02 August 2018
" Auto Europe did not communicate a flight time change to the car hire station and as a result the car was not available when I arrived. I then had to make my own arrangements. I have since applied for a full refund from Auto europe but it has now been 3 weeks since the rental date and I have not been refunded "
" The staff at Naples station were very helpful, in particular Riccardo. The problems I experienced were all caused by auto-europe and not the actual car hire company "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SANDRO - 30 July 2018
" We were pleased with the car and found the drop off fairly fast and straight forward. "
" When we got to Naples there didn't seem to be any record of our booking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICHOLAS - 30 July 2018
" As above; one of the reasons we chose Enterprise is that it (and other, but more expensive, major brands have a good reputation for honesty. Naples in notorious for "discovering" damage to rented vehicles and not refunding the deposit, but your team where thorough but honest. "
" Naples airport is a shambles, you need a minibus to get to car rental, it was all very crowded BUT the Enterprise team were as quick and efficient as they could be. They checked us back in quickly and thoroughly and declared the car was in good condition and the refund would follow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DUNCAN - 29 July 2018
" I would certainly use Auto Europe again - a straightforward, simple to follow website. "
" As the shuttle bus pick up point was in a different place to other car renters, and as nobody at Naples airport seemed to be aware of where this was, we wasted a long time trying to find it. Apart from that, the experience was very positive with a good car and nice people who tried hard to help, particularly at the drop off when we were in a rush. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by REINHARD - 29 July 2018
" AUTO-EUROPE SEEMS TO HAVE CHANGED SINCE LAST YEAR...NOW IT'S VERY DIFFICULT TO GET THROUGH ON THE PHONE, AND THE NUMBER IS NO LONGER A FREEPHONE. WILL TRY ANOTHER BROKER IN THE FUTURE. "
" COUNTER STAFF TRIED TOO HARD TO SELL EXTRAS. EXCESS POLICY WAS EXPLAINED IN SUCH A WAY AS TO SCARE CUSTOMER'S INTO PAYING MORE WHEN IT WAS UNNECESSARY. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARTIN - 26 July 2018
" Excellent "
" Excellent service newish vehicle in good content ..no complaints and would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 25 July 2018
" We booked a cabriolet Fiat spider and this was not available at pickup. The only vehicle available was a hard top Nissan Juke. We booked the cabriolet to make our anniversary to Italy special and to be honest this spoiled our stay. We had to pay an extra €120 for a Mercedes which was terrible to drive on the narrow roads. "
" We booked a cabriolet Fiat spider and this was not available at pickup. The only vehicle available was a hard top Nissan Juke. We booked the cabriolet to make our anniversary to Italy special and to be honest this spoiled our stay. We had to pay an extra €120 for a Mercedes which was terrible to drive on the narrow roads. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by NIALL - 24 July 2018
" When using website to book car it appeared that SatNav was free. Only became aware of additional 145Euro charge when picking car up. Website not clear on this charge. I tried to change when I realised cost but was informed I could not. No mention of additional taxes etc added when returning car and staff could not explain these. Had to pay as rushing for flight. Would not recommend this website. Very unhappy. "
" Waited nearly an hour in office to get car. Mark on car not indicated to us but I had to inform office staff prior to moving off. We stopped using SatNav on second day as it continually sent us to incorrect destinations. We relied on Google Maps but was charged more than 145 Euro for it plus added taxes when returning car. Staff could not explain what these were. Very unhappy with hidden extras buried in small print and not pointed out when using website. I advised that I did not want SatNav when we picked up car but was told that contract could not be amended. Very unhappy with service provided and would not recommend your service. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GORDON - 23 July 2018
" My initial thoughts on Auto Europe were very positive. The website was easy to navigate and hire company & car comparisons were easy to make. Communications were also good but once you hand in your voucher at the rental desk you are in the hands of the Hire Company. Budget are clearly one of the more unscrupulous companies. "
" There were various small/compact cars on the Auto Europe comparison pages but I decided to spend a little more in order to get a Mercedes A class. On arrival at Budget I was told I was getting a Toyota Yaris. When I protested, they pointed out that my booking was for a Mercedes "or similar". I then pointed out that there is no comparison between a Yaris and an A class and made it clear that I was not happy. I was then offered a Mercedes C class at an extra €20 per day which I was equally unhappy with. We finally settled on a Volvo V40 at an extra €10 per day which I was not very happy with but I seemed to be getting very little joy from Budget and needed to get on the road. My past experience of car hire companies when the car booked is not available is a free upgrade - the key thing usually being customer satisfaction. With Budget the attitude was clearly "take it or leave it" and pay up or forfeit your booking. I'm still not even sure what the final cost was since I haven't yet had an Invoice although the 'Estimate of Rental Charges' shows a figure close to double what I originally paid through Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 23 July 2018
" x "
" I had my driver licence stolen. Milan Airport - GOLDCAR - were happy to help and accepted an electronic licence sent to my phone by the UK licence service, albeit after checking with 2 phone calls - regional office & then Italian HQ. MAGGIORE could not even be bothered to call their head office to help. They were stuborn and were not interested in helping. I have to go to Naples many times each year. Will not use Maggiorre again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by HOWARD - 22 July 2018
" Good service "
" I aske for a satnav when I hired. This had to be arranged at the pick up. The staff member confirmed that I had asked for one. He told me it would cost 486 euros for the month. Seemed like an excessive amount but I really needed one so agreed. Gave me the contract and said that Super damage waiver was included as I had rented the satnav.I said that I didnt need it as I already had cover. He said it wasnt costing me any more. He wrote GPS next to the super damage waiver line on the contract. I now realise he mislead me as it appears thet the satnav was included free with super damage waiver. To add insult to injury I realised, after leaving the airport, that the ford focus I had hired had a built in satnav - so I had two! I am really unhappy with this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO MARIO - 22 July 2018
" All good "
" Very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 18 July 2018
" All went smoothly. Very friendly staff. Easy experience and would recommend Firefly. "
" Excellent experience. The person who served us was very friendly and efficient. A very easy experience. All ran smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ADAM - 16 July 2018
" Easy, hassle free service "
" Very friendly and Accommodating staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - 16 July 2018
" Was charged 200 euros for a tiny scratch "
" Was charged 200 euros for a tiny scratch "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by TATIANA - 15 July 2018
" Need to update the return address for Milan Stazione Centrale - it is not at the station but 5 mins up the road.. "
" xx "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUIGI - 15 July 2018
" I use autoeurope most of he time and find them s good and efficient company. "
" Car had a large scrape at the back and various scratches on bonnet. After queuing for a long time to check in I then had to go back and queue again to report scrarches. I should have been informed about scratches in the first place. Other than that I was very satisfied with car and with Maggiore. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by CORRADO - 13 July 2018
" The experience in the Naples airport with Maggiore has been not nice. "
" When I drop the car off I was told that I had to pay €4.80 as tax. In the voucher that I got from you it was written that all the tax were paid. I was told that I would get the invoice via email and up to now no invoice. The service at the Naples airport is a mess. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 12 July 2018
" Car good, cost good but very long check in and drop off process considering I had pre-booked. "
" Check in process was very slow and could be much quicker and efficient when compared to competitor companies "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by THOMAS - 12 July 2018
" as above "
" The pick up of the car was relatively smooth, though needed to go with a shuttle from the terminal and had to wait about 30 minutes in line. The car itself was fine and very economic to fuel. Big problem was upon return: 1) poor signing in airport making it very difficult to find return place; 2) was charged 36 Euro for extra cleaning of the car on the basis it had a little sand on the floor. This was unreasonable in my view and I objected since it did not any extra work for the rental company assuming all cars need to be vacuum cleaned. The staff was very slow handling this process (took almost an hour from returning till we were 'free to go'), resulting we almost missed our flight; 3) the rental company had received a call from someone about the car key, and I had to sign statements etc etc on this matter, even if car keys were clearly functional (this added to the enormous trouble of a smooth return). Overall, given the experiences on return I will never use this car rental again! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by RICHARD - 09 July 2018
" Shame an otherwise good hire was spoilt by unacceptably slow pick-up. "
" Slow (40 mins) and inefficient pick-up. Staff seemed neither to notice or care. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SALVATORE - 09 July 2018
" Staff efficient speedy collection and drop off. Car clean and comfortable. "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DEREK - 09 July 2018
" I would definitely use Alamo at Naples Airport, again. "
" A shuttle just across from the airport takes you to area P1 where the car rental desks are. The paperwork was dealt with relatively easy. The car was checked over quickly and the the condition signed off. The Renault Clio that we had was in excellent condition. The drop off went smoothly and deposits were returned in a couple of days. Please bear in mind that the desk and car check doesn't open until 8.00am, though. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GRAHAM - 08 July 2018
" Sound , helpful and efficient. "
" Initial car selected was smaller than expected and were a few issues with condition but almost immediately offered an alternative that was better and quickly agreed so staff etc were understanding, considerate and helpful. Drop off was super quick friendly and got the right result. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LORNE - 08 July 2018
" No "
" No "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by CONAL - 05 July 2018
" all good "
" all good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DANILO - 04 July 2018
" Had a question for Auto Europe so I decided to call the customer service and the agent on the phone could barely speak English and wasn't understanding what I was talking about. "
" All went smooth beside two things. The queue to pick up the car was really big and the agents were not gettin the customers sorted quick enough. The car had the right side mirror broken, making it impossible to see anything (and probably it's illegal as well for the driver to drive like that) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MARTIN - 03 July 2018
" Better car choice than competitor sites "
" Generally straightforward, car was as requested, some scrapes present not noted by staff when I picked up but no problem on return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PHILIP - 30 June 2018
" See above. "
" I had a free up-grade. From a quite compact car to a autostada loving turbo charged thing the size of my living room. I did say that I was going to Ascea. Where the hi hiway people had just started cutting back the urba. Not the centre of Rome. In Ascea, one could be attacked by every passing bush. Although, the car proved economical to run it was still like driving a bus down a narrow street. And that proximity warning must be toned down, it would drive anyone mad! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by PAUL - 27 June 2018
" I have used Autoeurope on several occasions. I particularly like the ease of comparison between the various suppliers, and of course the competitive pricing. I am also assured by the first class customer when required. "
" New car, clean, with quick checkout and checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 27 June 2018
" Straightforward & simple to use "
" Very good but taxi shuttles need to be more frequent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by KEITH - 26 June 2018
" As above "
" Poor car pick up with extra charge for late plane arrival. Slow booking process and car not full of petrol Very disorganised "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MAIK - 21 June 2018
" I have had good experiences with Auto Europe in the past, but this one sheds a really bad light, not just on the rental company, but also on Auto Europe for not making it clear that I might into payment problems with the card I used to pay for the reservation. "
" They did not accept the card I used to make the payment on the Auto Europe website and made me pay an extra 200 Euros for the rent. As we needed a car to get around, I had no choice, even though they did not provide me with a good reason why my card was invalid. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MICHAEL - 21 June 2018
" spoilt by poor advice on where to collect car as above "
" There is no Keddy at Naples airport. The paperwork I had was from Auto Europe. I queued for 15 mins at a desk for Auto Europa, with same colours, same font same logo, only to be told they are completely different company, Never heard of Keddy but it's probably Hertz. Queued at Hertz desk for 10 mins to be told never heard of keddy but it's probably Europcar, queued for 10 mins to finally be able to paperwork. Arriving at 10pm this is the last thing you want to go through. Car was great and good value, but additional insurance was pushed and was very expensive "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 18 June 2018
" From leaving the airport to picking up the car was around 2 hours. Staff speak good English when you are paying out, but lose the ability entirely when you complain or don't do what they want. About the worst experience you could wish for at the end of a long journey. It got worse when I felt like I had been mugged on return after being charged €562 for a minor scrape. Seriously, I could probably have driven back to the UK and got the damage sorted by my local garage then driven back and still have saved money. This company is an absolute disgrace. Certainly the worst car hire company I have ever encountered. You hire from this lot at your peril. "
" Without a doubt the worst car rental company I have ever dealt with. Car hire "on airport"? - No - actually waited for 15 mins for bus to take us to rental depot. Queued at the desk for 20 mins for service. Got to head of queue - attendant got up and left ("end of my shift"!). Waited another 10mins for next attendant. They had not got the vehicle ordered (or a "similar" one). They said they would get a suitable vehicle "maybe in an hour". Then they tried to sell me an expensive alternative ("using your own insurance") which sounded too dodgy to contemplate. We agreed something else, but at the collection desk this turned into something else again. After 1 hour being ignored or harangued in Italian we eventually got a car and left. Return a nightmare - additional costs for a minor (yes I do mean "minor") scrape came to €562. After heated argument I had to pay (if you don't you don't get on plane" sort of argument). Now seen other reviews of this company - wish I had seen them first. I didn't and live to regret the hire and pay the price. For 9 days (with a €90 GPS hire) I have shelled out nearly £1000. Absolute robbery! Will never use these shysters ever again (or probably Auto Europe either, if this is the sort of company they recommend. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ALAN - 18 June 2018
" I booked and paid for the additional insurance cover. This was not reflected in the confirmation received and the desk staff would not accept my word as it was not written. I would like to know where this additional charge went? "
" A small charge was applied at return with no reasonable explanation as to what it was for. This is being deducted from my deposit without sufficient explanation. It was not fuel or a parking charge. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUKE - 18 June 2018
" My flight was cancelled so I called the company to see if I could pick up the car a day later (which should make no difference as I had already paid for the car) I was told no, and the guy was not helpful at all, if anything, rude to me and told me to find an alternate company. Dreadful service when the issue was out of my control. They should have been helpful and provided some help/advice/alternate solution, but they didn't! "
" My flight was cancelled so I called the company to see if I could pick up the car a day later (which should make no difference as I had already paid for the car) I was told no, and the guy was not helpful 1 bit, if anything, rude to me and told me to find an alternate company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by SIMON - 17 June 2018
" It's left a bad taste in my mouth and an administrator hassle of reclaiming the €300 cost. I hope your excess cover pays me back. I feel outwitted by Thrifty or Hertz who I now find out is behind the brand name. I will not use them again but I am still happy with AE. "
" I was not able to examine the so-called brand new car upon collection. It was midday in s boiling hot open air car park. The car was parked very close to another on both sides so I did not notice wheel damage that was picked up upon return, when the checker examined the car minutely and in perfect early morning weather. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GARY - 16 June 2018
" Easy to book and organised "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUCILLA - 16 June 2018
" See answer to Questuon 3 .. very unsatisfactory "
" When we got to Naples , it took over an hour even to be served .then they didn't have the small car we had requested and we had to take a larger car and pay over €200 extra for it . Also we had made arrangements to park our car for free at the hotel but it was only for a small car . The one we were made to take by B-rent was too big to fit into the. Space so we had to pay another €200 to park for 2 weeks . . Thus we paid over€400 extra because B-rent didn't have the car we reserved . I mean to take this matter further "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MALCOLM - 12 June 2018
" If you can not get the basic facts like where the checkin desk is, then why would I recommend you to a friend. I would find it difficult to recommend you to my worst enemy. "
" The voucher I was sent said the check-desk was in the airport. This was a lie. We had to wait for 40 minutes in the midday sun for a shuttle bus to take us to Budget car hire. Once there we had to wait for 2 hours and 20 minutes in another queue to pick up a car. One we got the car it had so many scratches, dents and bits hanging loose we had to have someone make a list of all the defects, which took another 20 minutes. It is hard to imagine a worse car hire experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by KATHRYN - 12 June 2018
" See above "
" Collecting the car was a nightmare. There was little indication what the process was for queuing and, although there were only 3 customers ahead of me it took over an hour to be served. At 22:00 that isn't fun. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SEAN - 11 June 2018
" Very disappointed paid a premium for a special convertible car ended up with a fiesta!! No money back. "
" Booked a fiat 124 spider for a special 30th anniversary holiday. Hire desk supposed to be at airport so booked car for flight arrival time.11.00am. Flight delayed 15mins slow baggage collection and 3/4hr wait for car hire transfer bus. Tried to contact maggiore from arrivals intercom but claimed no english! Finally arrived at Maggiore at 1.00pm to be informed they had let our car go! Said we could cancel or settle for another vehicle. Complained but not interested. Ended up with a fiesta ecosport. Then found our car still in the car park complained again and was told that we could have cancelled and tried to hire it elsewhere. Not happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 09 June 2018
" All good "
" New Renault Megane was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VICTORIA - 08 June 2018
" .. "
" .. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 08 June 2018
" In general the rental car was perfect and the custom support as well. But the B-rent is huge cheating mechanism and I'm not gonna rent a single car from the at all.. At the time they told me that my credit card s not a credit, theye also cheated a family of four because they were late with an hour and they had to get a new rental for that...Inasaneeeee.. "
" The staff claimed that my Credit cards are not credit and I had to pay a fee with one of them!!!! Which makes no seance what so ever!! and the fee was more than the rental itself. Absolutely cheating me!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FLAVIO - 01 June 2018
" staff very good + exstra driver on insurance for free sumtimes "
" very please good price & staff very good never had any problem been using them 2 or 3 times year since 2004 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHER - 19 May 2018
" Car was fine no issues. But waiting about 30 to 45 mins for the Car was expensive for me. "
" Not enough desk staff. Cost me an extra 57 euro to get a bigger car. Because my passengers had a free transfer. But because we had to wait they missed it. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VIMALRAJ - 16 May 2018
" Na "
" The worst experience of my life. Ruined my holiday. I pre booked the car but still had to wait over 3 hours to get the vehicle. Not sure why it wasn't ready for the requested time. Then the counter staff said I was not fully comp and had to pay 161 euros to get extra insurance to cover any damages. Then I was given the wrong vehicle which was an estate and I am unable to drive such big cars. After arguing for another 30mins they said that is all they had. The car was filthy. And as I am driving off. The car had no fuel. Which meant I had to return the car back. Unload all my luggage again and wait another 30mins. They then gave me a small car. Some how they seemed to have found one. Not sure why they couldn't't given me one of these initially. From the time of getting to Hertz to leaving and starting my holiday it had been over 4 hours. This defeated me coming early to Italy as it was a surprise trip for my Fiancee 30th Birthday. It had put an extremely sour mood in us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ANNA - 16 May 2018
" X "
" 'Upgraded' to a huge wide car. Tried to change to a smaller car twice. Spoilt our holiday as couldn't get to places we wanted to due to width of car "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by JAMES - 15 May 2018
" I have been charged twice. Once by AutoEurope and once by Dollar (who were in fact Hertz). "
" I have been charged twice. Once by AutoEurope and once by Dollar (who were in fact Hertz). "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by NICHOLAS - 12 May 2018
" I was not impressed with B rent. "
" Long queues. B rent don't answer their phones. Appalling customer service and impolite staff who cannot explain things clearly and think they can tell customers what to do with impunity. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MARIAN - 10 May 2018
" I have booked Mercedes A class for a reason as I wanted to travel arounD AMALFI coast with with a decent car. Instead I was given Toyota Hybrid car which was bulky and made the journey very difficult due to narrow roads. It took around 30minutes to be processed by the counter staff. I feel cheated as I could have booked cheaper £10 cheaper car if I knew I wouldn't get the car I booked. I wouldn't recommend the Auoteurope or Brent unless some refund is provided. "
" I have booked Mercedes A class for a reason as I wanted to travel arounD AMALFI coast with with a decent car. Instead I was given Toyota Hybrid car which was bulky and made the journey very difficult due to narrow roads. It took around 30minutes to be processed by the counter staff. I feel cheated as I could have booked cheaper £10 cheaper car if I knew I wouldn't get the car I booked. I wouldn't recommend the Auoteurope or Brent unless some refund is provided. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SIMON - 03 May 2018
" Easy to contact company and they were pleasant to deal with "
" Excellent though took a little while to be collected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BARON - 03 May 2018
" Absolutely disappointed "
" I couldn't have the car because I don't own a credit card and you wouldn't except any other payment for £500 deposit,so absolutely spoilt my holiday without car hire for 5 days, had to use taxis and spent a fortune!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARGARET - 03 May 2018
" Maybe I should book directly with Hertz "
" Having booked car hire we arrived to be told that the insurance we thought we had paid for was inadequate and we then had to fork out a further sum of about 250 euros. Why is this not made clear earlier? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MIKE - 01 May 2018
" there was a long delay to collect the car due to the high number of people. (it took an Hour) other than that everything went well. there was no Clio but the fabia was just fine. "
" there was a long delay to collect the car due to the high number of people. (it took an Hour) other than that everything went well. there was no Clio but the fabia was just fine. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 01 May 2018
" See above for my comment "
" I picked out Enterprise from the other car hire companies as I have used them numerous times before and they were showing a VW Golf I could hire. But when I got to the car hire pickup I was offered a Renault Clio estate or a Opal Mocca. Neither car would suit my needs.! I finally ended up with a Seat Ibiza, with a one litre engine! Also a car in a group or two below what I had ordered and PAID FOR! When I booked the car I took out the full insurance cover, at great expense. But when I picked up the car, I was sold extra insurance for road side assistance. The office would not waive the cost of this, nor refund me the difference between the two car group price difference. Where the market is full of car hire companies. I would have expected better service than what I received. Especially as it is a quiet time of the year for car hire companies! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MICHAEL - 30 April 2018
" I am finding more and more that car hire companies are trying to enveigle more money out of customers when they pick up their cars with tricks like extra insurance Tec.. I am very disillusioned with the industry as a whole. "
" I had put the wrong pickup time (my mistake), so my car had gone when I arrived. Ended up paying almost€100 extra, albeit go.a slightly better car. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MAURICE - 29 April 2018
" Good "
" It was rather an expensive luxury as we only used it for 120km to get to the hotel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALAN - 27 April 2018
" Didn't have any problems at pick up and return(I had zero excess option) looking forward to final bill and deposit return. "
" Gave me an upgrade to a brand new car but there had been a little rain the night before pickup and outside of car was dirty, I am used to getting spotless cars on pick up maybe I've been spoiled. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by RAYMOND - 26 April 2018
" Please see No 3 "
" I am in the process of making a formal complaint - and indeed I would wish for this to be picked by AutoEurope and for you to intervene and to act on my behalf to recoup the monies that were wrongly taken from my credit card. I was wrongly charged for Super Cover and Fuel; I was never asked about this and the charges were applied without any explanation or agreement. When I tried to complain the following day (via the Call Centre in Milan and direct to the office in Naples) I was told I'd have to take forward the complaint when I returned the car. When I returned the car, I was told it was too late. The charges have now been debited from my credit card. I am extremely unhappy about this. I feel your rental supplier has let you down. Your records will show that I regularly hire cars in Italy, so I am entirely comfortable with the hire process and the need, if asked, to refuse the Super Cover. I am left with the impression that this was an attempt to 'con a tourist' to boost commission. I would wish for you to investigate and respond to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 05 July 2015
" Our outbound flight was delayed by 1hour, So when we arrived at Naples airport it was 23.30. The shuttle bus had finished and after carrying our luggage to the car hire point To our amazment the Firefly desk had gone home with a mesaage to soeak to the Hertz desk who had also gone home. Luckily the lady on the Avis desk was able to get Monica from Hertz on her mobile and she came back to give us a dirty and dented old Corsa and then left us in a hurry. I had made this booking some 4months previously and would have thought staff would see if a flight had been delayed but would have stayed on to meet their customers and fulfill the contract. NOT JUST CLOSE UP AND GO HOME !!! "
" AUTO EUROPA CANTRACTED OUT TO THESE PAEOPLE.SEE THE ABOVE. "
NAPLES, IT - Reviewed by JEANETTE - 02 July 2015
NAPLES, IT - Reviewed by ALDO - 01 July 2015
" We were told that the car we were hiring was new & only had 7000 km on it, when in fact it had 77000 km on it and drove with very bad suspension. The car was dirty and scratched all over and we had to attend a wedding & were very embarrassed to be driving this car ! "
NAPLES, IT - Reviewed by GABRIEL - 29 June 2015
" We were satisfied by the service provide by Auto Europe, but really unsatisfied by the service provided by Maggiore. I will use again Auto Europe as long as I can be sure they will provide the service with another company. "
" Hello.The rental car service was provided by Maggiore. We have coordinated to take back the car to the Central Station of Naples, since we had to take a train there on Saturday at 8:55am.Because of that, we took all the previsions to be there early enough to return our car and take our train.Despite of the above, when we got to the train station Maggiore's office remained closed till 8:30am (they were supposed to open at 8am). When they finally open (late!), we were attended by a lady called "Federica Perna".We explain her the situation, by letting her know that our train was leaving in 25 minutes hoping she could help us expedite the process, but she didn't care and we lost our train.We pay for two other tickets and wait for 5 more hours! "
NAPLES, IT - Reviewed by PETER - 29 June 2015
" Easy booking over internet and very well priced "
" A bit surprised at Naples when told I was to be charged an extra 120euros to put a second driver on as I thought this was done from the start of my booking online ,then to be told there was 1000euros block on my credit card for insurance when at Milan they took payment for the extra driver when we handed back the car ??? The car was great and in good condition and never let us down, the only difficulty was finding where to return the car at Milan as none of the car hire companies have big signs. "
NAPLES, IT - Reviewed by MARC - 28 June 2015
" pleasant efficient service. Only problem was that we requested a vw golf or similar automatic. We wee offered a skoda octavia estate which is nothing like a vw golf. We were informed that this is the only type of automatic car you have so we changed to a Fiat 500 manuel. I feel it should be clear that this is the only automatic available. "
NAPLES, IT - Reviewed by MARIAN - 27 June 2015
" Glad they could speak English "
NAPLES, IT - Reviewed by MICHAEL - 24 June 2015
" I've always received excellent service from Auto Europe. The only reservation is the policy of 'full tank' - which as the person hiring the car is ideal. Unfortunately I have yet to pick up a vehicle where the tank is full - you then have the task of ensuring the fuel gauge registering, for example, 3/4 - which can be a real bind! "
NAPLES, IT - Reviewed by JAMES - 24 June 2015
" Took over 30mins to recive car, diss-organised and rude staff. Took 40mins to return the car at the end of hire - again poorly organised and rude staff "
NAPLES, IT - Reviewed by STEPHEN - 22 June 2015
" Nobody at the desk when we returned the car, but that didn't seem to matter in the absence of issues. "
NAPLES, IT - Reviewed by MELVYN ARTHUR - 22 June 2015
" . "
" Friendly, polite staff and no problems when returning the car. "
NAPLES, IT - Reviewed by NICHOLAS - 22 June 2015
" Maggiore office not where it was stated - 10 minute walk instead of airport terminal building "
" No problems with car "
NAPLES, IT - Reviewed by PETA HILARY - 21 June 2015
" Efficient and easy to use. "
" Everything about the rental fine, except the counter assistant's impatience with my deaf husband. "
NAPLES, IT - Reviewed by MICHAEL - 15 June 2015
" Easy to use but some of the details about the third party supplier were incorrect. "
" Your site suggested that the Agency office was in the airport. It wasn't!. Having said that all hire car firms are at a remote location at Naples airport. The car supplied was bigger than requested. Good value perhaps but not when you wanted a small car for ease of parking in the busy Amalfi coast. "
NAPLES, IT - Reviewed by MICHELE - 14 June 2015
NAPLES, IT - Reviewed by DAVID - 14 June 2015
NAPLES, IT - Reviewed by GAETANO - 13 June 2015
" fantastic service ,we are going back to NAPLES in october ,we like to rent again as we do every year. "
NAPLES, IT - Reviewed by FIORENZO - 13 June 2015
" Was not aware they required £2000 credit card deposit as I did not take out their additional insurance "
NAPLES, IT - Reviewed by CHRISTOPHER - 13 June 2015
" Car requested not available........ Wait to long to collect . Waited over 1 hour to get. "
" Certainly won't be recommending ever.. Yes please use comments to reflect . No help with onward travel. Staff very abrupt. Hired cars in several other companies in multiple countries with overall good experience. Perhaps better customer service skills training . "
NAPLES, IT - Reviewed by WILLIAM - 12 June 2015
" All good. "
" All good. "
NAPLES, IT - Reviewed by ANDREW - 08 June 2015
" I felt they fabricated a charge for a scratch on the windscreen. "
NAPLES, IT - Reviewed by BARRY - 07 June 2015
" Very satisfied with Auto Europe, from the initial booking to the return of the car. Everything went well no hold-ups at the pick up desk and no hidden extras on the car hire charge. Great "
" Good service at the pick up point "
NAPLES, IT - Reviewed by IOANNA - 06 June 2015
NAPLES, IT - Reviewed by ENZO - 04 June 2015
NAPLES, IT - Reviewed by CHRISTIAN - 03 June 2015
NAPLES, IT - Reviewed by JAMES - 03 June 2015
" We booked and paid via Auto Europe with additional insurance cover, when we arrived we were told by Firefly that we needed to place a deposit for the excess of 1,500 euros. This was a complete scam and at no point was this outlined within the terms and conditions of the rental. We ended up not renting the car however we made full payment. Please make a full refund. James "
" The guy at the Firefly counter was aggressive, rude and completely unhelpful. Felt like we were completely scammed. DO NOT RENT WITH FIREFLY, they will ask you for a deposit over over 1,500 EUROS!! "
NAPLES, IT - Reviewed by MICHAEL - 02 June 2015
" I almost always use Auto Europe for car hire,and have found them to be the most competitive in price,and have never had any problems. Would certainly recommend. "
" Enterprise car hire at Naples Airport is linked to Locauto,and is handled by their staff. However I had no problems. "
NAPLES, IT - Reviewed by ANTONIO - 28 May 2015
" need to get naples to have better cars not all knoks and scratches "
" none "
NAPLES, IT - Reviewed by ARMANDO - 27 May 2015
" spot on "
" Brilliant service even got free upgrade to Mercedes "
NAPLES, IT - Reviewed by ENZO - 24 May 2015
" the key they gave me for the rental car was broken and i didn't want to take it so they offered me another car. "
NAPLES, IT - Reviewed by SIMON - 18 May 2015
NAPLES, IT - Reviewed by PETER - 16 May 2015
NAPLES, IT - Reviewed by DAVID - 03 May 2015
" The problems (maybe minor, but annoying) were with the pick up of the car at Naples airport. 1. The desk is not in the terminal, but a shuttle bus ride. 2. The company name is highly confusing. There is a auto europa desk, with the identical logo. but the car is from Smile, a completely different desk, poorly identified. It is the Maggiore desk . . . "
" see comments on auto europe. the naming of the various companies is very confusing. positively, the car was fine. There was also complimentary parking, for Naples city car parks, and for the Pompeii site - the one we used. v helpful. The staff were friendly and helpful. "
NAPLES, IT - Reviewed by JOHN - 15 April 2015
" Always reliable and competitive "
" First time I have used them and they were very good. "
NAPLES, IT - Reviewed by CENK - 07 April 2015
" Competitive pricing and easy online service that works well. "
" Good and warm welcome at the desk. We had an upgrade too. The car was not however very clean and had been heavily smoked in despite no smoking sign. Otherwise it was fine. At drop off, the service was very speedy and overall we were happy. Both customer service reps at collection and drop off were helpful. "
NAPLES, IT - Reviewed by SIMON - 05 April 2015
" Good. "
" The car was brand new and the service was efficient. "
NAPLES, IT - Reviewed by BERNARD - 24 March 2015
" Excellent service very friendly and helpful staff. Overall very good and hassle free. "
" The staff were excellent very efficient and friendly. The car I picked up had areas of damage, which had to be checked over again with staff from The Hertz check in staff, in the car park. Which cost us a lot of time as they were trying to check cars coming and going, the area was congested as the drop off courtesy bus stops there to. "
NAPLES, IT - Reviewed by PIETRO - 23 February 2015
" great service No trouble "
" Staff very professional She suggest me the best option and I been covered for all time , really relaxed holiday "
NAPLES, IT - Reviewed by SUSAN - 01 February 2015
" would like a n explanation of the coverage in both british and american english. the extra cdw reimburseable term is unknown to americans. price was great. "
" pick up took 40 minutes due to a slow representative and the car was extremely beat up with over 10 dents/scratches. drop off was super easy,as it should be. "
NAPLES, IT - Reviewed by GRAHAM - 09 November 2014
" All good "
" An issue is that they no longer give a paper copy of the "state of the car" - they do it on a tablet. I asked them to email a copy to me. This they did not have so I had no way to check upon return. Either give me a hard copy or email but neither is not good "
NAPLES, IT - Reviewed by STEVEN - 01 November 2014
" good no issues "
" Good but a dedicated inspection area would help. Rather than pull up outside the office. "
NAPLES, IT - Reviewed by ANDREW - 20 October 2014
" Car as described. "
" Suggest code for radio is written on documents somewhere, we were not given it when we collected car. "
NAPLES, IT - Reviewed by ALAN - 19 October 2014
" Good service at competitive rate. "
" Very helpful and friendly service. It is the budget car hire company of Hertz and although the cars tend to have a higher mileage the one we received was fine. Would use them again. "
NAPLES, IT - Reviewed by SAVERIO - 15 October 2014
" I have used Auto-Europe for many,many years across Europe and in general have been more that satisfied, (with one exception in Naples a few years ago), with the overall service offered. "
" See above! "
NAPLES, IT - Reviewed by JOHN - 09 October 2014
" Found the process easy and uncomplicated. I had no problem with the on line booking. "
" Unacceptable wait at the desk 45/50mins at the airport. Usual pressure to buy additional insurance. Car I booked not available(ford fiesta). Accepted Fiat Panda but I thought this car was in a different category. Also thought that I had already purchased the CDW on the Auto Europe website. No problem with the staff at Firefly Naples Airport but they were extremely busy as previous customers in the queue were returning constantly to report damage on the cars they had been allocated. "
NAPLES, IT - Reviewed by JOHN - 09 October 2014
" The whole operation went very smoothly, thank you. "
" A bit of a queue when we arrived but apart from that it all went very well. Car was great. "
NAPLES, IT - Reviewed by BARRY - 06 October 2014
" Very useful that the car provider information is available - there are some companies I would want to avoid. In an ideal world would like to choose actual car model - we were allocated a Berlingo which is an okay vehicle but not so good for the very narrow Italian streets. "
" No queue, helpful staff, no hard sell of extras "
NAPLES, IT - Reviewed by RUTH LUCY - 01 October 2014
" I would suggest the wording on your policy's could be clearer. EG it says dont smoke in the car or its an extra 50 euro charge but it doesnt say if we have to clean the car out before returning it or if a bit of sand etc is ok. I would also suggest the extra insurance offered when you collect the car is offered at the time of booking as i paid the extra fee to limit the excess when i booked the car and then paid extra to pay no excess in case anyone else damaged the car etc I felt this was wrong and should have been an option at the start!!!! "
" They need more staff on the desk we waited for over an hour just to speak to someone about renting our car and then the contract process took ages. the staff were great there just wasn't enough!!!! "
NAPLES, IT - Reviewed by PHILIP - 27 September 2014
" No problems "
" Friendly Service "
NAPLES, IT - Reviewed by RALPH - 30 August 2014
" Good "
" Very good service and good car "
NAPLES, IT - Reviewed by JOHN - 28 August 2014
" All went smoothly. "
" Car was damaged in three places when collected, had to point it out to an employee, who then wrote it on form. Luckily took photos before left car park as didn't notice third one till two hours later "
NAPLES, IT - Reviewed by BERNARD - 31 July 2014
" Very satisfied with the car we were allocated. "
" Again very satisfied with the customer service "
NAPLES, IT - Reviewed by THOMAS - 27 July 2014
" Everything worked extremely well no problems with booking process or paperwork "
" Poor service from local agent, long wait at counter both on collection and drop off. Insufficient staff at counter on both occasions only one staff member on resulting in long queues. "
NAPLES, IT - Reviewed by ROBERT - 23 July 2014
" Each time I hire I get confused about the insurance options so I thought I would phone up to verify before booking and the person on the phone was very helpful and made it very clear "
" I don't find the whole experience of picking up the car very slick (however dropping off the car is quick) They spend a lot of time doing stuff and I'm not really sure what they are doing or whether some of this info couldn't be captured up front and then simply verified. eg Driving licence number. They also ask me where we will be based, what the mobile contact number is which all takes time and adds to the frustrations if you are queuing. I reckon they could cut the time by half if they reviewed their processes and how they interact with yourselves. I'd say it's more typical to get one person on the desk than two. Their English is always good enough and doesn't impact timings. I would use them again because it is relatively cheap "
NAPLES, IT - Reviewed by NICHOLAS - 18 July 2014
" Consistently one of the best value car rental companies on the internet. "
" The Ford C-Max was perfect for our needs. "
NAPLES, IT - Reviewed by JOHN - 03 July 2014
" Very easy to use and added peace of mind with excess waiver insurance. "
" Very long wait to get the car at Naples. Then started trying to sell extra waiver insurance at 18euros a day. "
NAPLES, IT - Reviewed by LUIGI - 24 June 2014
" I always use Auto Europe as they are always the most economical and/or have special offers from time to time. Also because on occasions when I have had to contact them to report a problem with a hire company, they have always been very courteous and helpful. "
" I have used the major car hire companies in the past ie Avis, Hertz etc and have usually experienced problems with either the vehicle or the service/staff attitude. However on this occasion everything went well - good vehicle (clean and properly filled with fuel) and pleasant friendly staff. Hopefully, this was not just a one off a good day or just pure luck! We will see which if/when I use them again.! "
NAPLES, IT - Reviewed by CHRISTOPHER - 22 June 2014
" Excellent service, easy to use. Will use again "
" Excellent buses to hire car park was very busy and not well signed posted sadly. "
NAPLES, IT - Reviewed by CHRISTOPHER - 09 June 2014
" Drivers in car guide needs to be in english. The sat TV nav appeared to be in portuguese or checz. We couldnotchange thelanguage. Ittok us nearly anhour to find our hotel as we had relied on the sat nav other than that the service was very efficient and car very good. "
" As above "
NAPLES, IT - Reviewed by JOHN - 28 May 2014
" Very efficient service. It's good to know which hire firm you will be placed with before you commit to the hire. Not all agent companies do this. I have mentioned to Auto Europe customer service about the minor damage mentioned below under Thrifty rating. Don't know if this will be acted on but in any case, I've been very happy with the service. "
" The car provided was excellent. We asked for a Peugeot 308 and got a Citroen C4 which was roomier. It had a higher spec than anticipated and was nearly new. Service on pickup and return was very good. I pointed out a minor scuff which I'd done on a wheel against a high kerb in Naples. I don't know what the outcome of this is yet but hope it will not be charged for. We'll see, but I was generally extremely pleased with every aspect of the service. "
NAPLES, IT - Reviewed by DAVID - 21 May 2014
" very quick, easy and efficient "
" very quick, easy and efficient "
NAPLES, IT - Reviewed by DAVID - 15 May 2014
" The price was right, cheaper than booking direct with the rental company. "
" The staff and service was excellent. The vehicle was almost new but we did not like the colour it was bright green (joke!) "
NAPLES, IT - Reviewed by RICHARD - 05 May 2014
" Good people to deal with "
" Great car and best price "
NAPLES, IT - Reviewed by ANTONIO - 31 March 2014
" was given a run down ford mondeo station wagon as an upgrade which i paid extra for ,but the condition of the car was appauling .Battered all over, not fault of autoEurope but maybe,vet companys to have better cars.The staff were very cortious &helpful,but they did not have any other car available. "
NAPLES, IT - Reviewed by SAVERIO - 15 March 2014
" You should try to have available the type of car booked. Customers normally book a certain type of car for a reason!.... As I have been a Auto-Europe's customer for over 20 years, (all over Europe), on a number of occasions during the last few years, I have been offered a car which was no way similar to my first choice!... "
" Same as above. Also, especially in Naples, (where I rent a car about 4 time per year), the staff are all excellent, very helpful and with a sense of humour, (especially Lorenza). "
NAPLES, IT - Reviewed by ANTONIO - 03 February 2014
" I've used autoeurope twice and got extremely satisfied. Its easy to book via the website. Nevertheless I would reccomend a good app where I can book and save the invoice on PDF without printing it. "
" firefly (hertz) is efficient and provide an outstanding service. Cars are not brand new but I didn't almost realise that because they work perfectly. "
NAPLES, IT - Reviewed by GIUSEPPE - 25 December 2013
" Auto Europe is a reliable company. The process was smooth and safe. Good price for three day rental and drop off in another location. "
" Very good company. The only complaint would be about the fuel, which was 6/8 full, so it was a bit uncomfortable to fill it up at the same level once the car was returned. But this was only in Naples, because when we returned the car in Lecce, the guy told us that this wasn't common. All in all, good experience. "
NAPLES, IT - Reviewed by SAVERIO - 21 December 2013
" I would suggest that you should keep a record of: any car' model not liked by your regular customers, it would make life so much easier! (by the way, I have been a customer of Auto-Europe for more than 20 years!). "
" The whole team in Naples are always excellent with all their dealings with customers. "
NAPLES, IT - Reviewed by GIOVANNI - 10 December 2013
" help full staff "
NAPLES, IT - Reviewed by ANTONIO - 04 December 2013
" Great service,it was worth the money, would have been better if someone was at the drop off point thou. "
" great service.. "
NAPLES, IT - Reviewed by MIRELLA - 16 November 2013
" Really happy with the service "
NAPLES, IT - Reviewed by VINCENZO - 23 October 2013
" Well not sure how this works, arrived at auto-Europe counter after queuing 20 minutes only to be told to go to the Hertz counter, so not sure what was going on. But staff very friendly on both counters and helpful. Normally I book throught Holiday autos and did this time but cancel once I found out the rental company, so I book yourselfs as I have been very pleased in the past. "
" Once I was given the car I was very pleased because I was upgraded. The problem I had was that the next day I found the front brakes were grinding and badly worn. After contacting Hertz in Naples they told me to go to there office in Avellino which I did on the Tuesday only to be told that Hertz was not the same as Firefly and their was nothing they could do, I would had to travel to Naples to change or repair the car, he tried the car and said I could carry on using it. So I did but was very concerned driving. But all went well. "
NAPLES, IT - Reviewed by VICTOR - 18 October 2013
" everything is good "
" everything is good "
NAPLES, IT - Reviewed by JOHN CHARLES - 26 July 2013
" Easy to book & Auto Europe E-mailed with updates regularly, would suggest you stop using Locauto car hire - see comments below "
" Service very slow, took hour & 40 minutes, there was 2 people in front of us ( over half hour per car hire) in a small non air conditioned building, driving licence photocopied, 4 signatures & handed sheet with damage to car shown on it ( this is all that's done so that shows how slow they are) then told where to go in car park to get car & keys, arrive in car park to find no car, went back to desk to be told car is getting washed! When car arrives Locauto staff not happy that we took pictures of all damage on sheet and added extra damage not on sheet! She walked away when we asked what to do on returning car. Will definitely not use this company again "
NAPLES, IT - Reviewed by JONATHAN - 20 June 2013
" The office in Naples was seriously understaffed. We had to wait 40 minutes to complete the contract for the car. "
" The office in Naples was seriously understaffed. We had to wait 40 minutes to complete the contract for the car. The car had significant body damage on collection. This was probably advantageous considering the standard of driving in the locality. "
NAPLES, IT - Reviewed by ALBERT - 05 June 2013
" Tank was not quite full as it should have been Lots of dents and marks on the car, and i had to call the assistant to go ovr them all as they wer enot all marked on the documentation "
NAPLES, IT - Reviewed by FRANCESCO - 22 May 2013
" I have used Auto Europe a few times, never had any trouble , and will use again if the prices are right. "
" they have been very good to me . on the last occasion they gave me a car better than the one I had booked. Thanks "
NAPLES, IT - Reviewed by DEREK - 21 May 2013
" Good company to hire from, really nice car in well kept condition. "
" Really nice people to do business with, I will definitely use you again. "
NAPLES, IT - Reviewed by JOHN - 17 April 2013
" I really like the option of nil excess, it takes a lot of stress out of driving. been going to italy now for 6 years never had a problem, works for me!! "
" same desk for several companies, I have used before, so was on their system, their cars are at far corner of car park so a bit of a walk with bag,. car was new only 3000kms, service was ok, not brilliant but not bad. I will be happy to, and expect to use again. "
NAPLES, IT - Reviewed by STEPHANIE - 24 March 2013
" It was the only website that made it clear about the excess liability and how I could pay extra to reduce it. Best price on car rental. "
" Efficient service. "
NAPLES, IT - Reviewed by IAN - 26 June 2012
" Very competitive price (reason for choosing Auto Europe) clear information given on printout etc. when booking "
" Very efficient service, from pick-up bus (no waiting) to cool, air conditioned office when completing paper work. No waiting around when picking car up and dropping off, excellent. "
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