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NAPLES CAR HIRE REVIEWS
Car hire reviews in Naples
Overlooked by Mount Vesuvius, the southern Italian city of Naples is a bustling metropolis waiting for your visit. Along with its abundance of Italian culture, cuisine and folklore, the city also has many popular tourist attractions. To maximise your holiday experience, we recommend hiring a vehicle during your stay through Auto Europe. Our car hire reviews in Naples is a testament to our great customer service, exceptional vehicle choice and competitive quotations.
With over 60 years’ of global car hire experience, Auto Europe is able to provide rental vehicles at numerous locations throughout Naples. Along with Naples Airport, Naples Central Train Station is another great pick-up location for anyone wishing to hire a car. Along with car hire, we also hire out motorhomes, luxury vehicles and provide a popular transfer service. Our returning loyal customers is a tribute to our professionalism and dedicated customer service team, who strive to make your trip as pleasant and stress-free as possible.
AUTO EUROPE NAPLES, ITALY Car Rental Reviews
Average Rating for Auto Europe Naples:
NAPLES, IT - Reviewed by CHRISTOPHER - 15 April 2022
" Very good "
" Very good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MIHAILO - 08 April 2022
" Efficient staff and organisation. Nice modern car, clean. "
" Efficient staff and organisation. Nice modern car, clean. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SHIVAPRASAD - 01 April 2022
" Good deals available "
" Good fast service "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by BARRIE - 06 March 2022
" Straightforward "
" No hassle. Much better than competitors "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by CHRISTOPHER - 01 March 2022
" Customer rating when I booked made me a little concerned but for me the best car rental experience at Napoli airport for several years "
" Having used numerous other larger brand names I a was a little hesitant in booking with B rent - but by far one of the best car rental experiences for a long time "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by SAVERIO - 23 February 2022
" Very good "
" Perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIACINTO - 11 February 2022
" Highly recommended would use again having already used before and same high standard "
" Smooth service, professional, very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID JOHN - 25 December 2021
" Very easy, excellent car, very pleased "
" Very helpful staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SERGIO - 15 December 2021
" Good experience "
" Good service good car easy in&out would use again and recommend "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 29 October 2021
" All went smoothly including the returning of the vehicle. The only criticism is the useless shuttle at Napoli airport, it's a bit of a joke and worthless service. This obviously has nothing to do with Sicily by Car "
" Naples airport desk were amazing. So easy and the most perfect English spoken. I highly recommend "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VITTORIO - 13 October 2021
" Got a better price through Autoeurope than going directly to company. "
" Received a prestige car as expected and ordered. The car was in very good condition. The location of Sixt at Naples airport is right at the terminal closer than all of the other hire car companies. The existing car damage was recorded accurately and no made up damage was reported after I returned the car. A smooth transaction with this company.. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ELIA - 01 October 2021
" yes "
" very efficient and polite "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARK - 24 September 2021
" Budget was great at all stages of pick up and drop off. "
" Previous experiences with other companies at Naples have been dire. Budget was great at all stages of pick up and drop off. "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by RAYMOND - 20 September 2021
" Nothing further to add. "
" I was very happy overall but disappointed to see prices for car hire rise and be so expensive at Naples Airport in September "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TIMOTHY - 18 September 2021
" Very good "
" Thé welcome at the desk was poor but the car was brilliant "
Overall Value: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by NICHOLAS - 04 September 2021
" Very good. Just need to provide guidance on how to exit car park "
" Location of counter and car excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARCO - 22 June 2021
" Very good booking portal "
" I found the overall experience very good but was disappointed with the condition of the car. I appreciate not all rental cars can be new but this particular Opel Corsa had dents and scratches to most of the bumpers and part of the sides of the car. It had circa 38,000 kms on the odometer. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by THOMAS - 27 May 2021
" Good "
" Fast & Prompt, on Terminal, into your car within 5min "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VINCENZO - 17 April 2021
" Satisfied with overall experience "
" Very efficient in the overall experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LYNN - 16 October 2020
" I would rent from Sixt again "
" Every thing about the pick up and drop Off was very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DOMENICO - 29 September 2020
" very transparent and easy "
" very polite staff - smooth experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIUSEPPINA - 11 September 2020
" Very impressive service. "
" Very efficient check in . The employee was very professional,fast and efficient. Explained about the damage the car had and invited me to double check and take pictures for my own peace of mind. Very impressed. Also returning the car was stress free, fast and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by SUSAN - 06 September 2020
" Easy to book and very competitive prices "
" Smooth and efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIOVANNI - 17 August 2020
" Good price ang service. "
" The car was better than expected. Pick up and drop off were very smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by QUINTON - 03 March 2020
" All good, collected at airport, no drama's to collect car or drop off "
" All good, collected at airport, no drama's to collect car or drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JAMIE - 03 February 2020
" Fine "
" Car had oil change warning on but I was told it was no problem "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ANGELINA - 15 January 2020
" Good service "
" Good service ,will use again and good price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIUSEPPE - 02 January 2020
" Easy and simple "
" Very helpful and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GERARDO - 04 December 2019
" excellent experience "
" Very good and very polite staff also very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by WILLIAM - 02 December 2019
" As usual Auto Europe offered good rates and excellent service. "
" I was very happy with the customer service and the car. No complaints at all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TREVOR - 18 November 2019
" Efficient, clear, no hidden charges - it did exactly what it said on its website. "
" The vehicle had many scratches and dints when we saw it for the first time, but it was otherwise in good condition and proved to be a very good choice for our holiday. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PHILIP - 08 November 2019
" everything was ok "
" everything was ok "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GREGORY - 28 October 2019
" Had to wait in queue a while but not a problem "
" Very good service thx "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEWART - 27 October 2019
" Easy experience from booking, to picking up and to dropping off. Great car, very pleased with the experience. "
" Excellent service, quick and easy to book the vehicle I wanted. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by EDMUND - 26 October 2019
" Easiest car hire ever in Italy (out of 70) "
" Flawless "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IVAN - 26 October 2019
" Used AutoEurope many time before and overall had no issues so far. "
" The first car we had was Audi A4 2019 and it broke down 10km after the pick up. We got recovery and were given second vehicle Mercedes C220 Cabrio and this was top drawer. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by STEPHEN - 22 October 2019
" I always book with Auto Europe because their service & prices are excellent & I know there is always someone on the end of a phone to call if I have any problems (which is hardly ever). Thank you Auto Europe & Budget. "
" The Budget staff were excellent. Louis when we collected the car & Diego when we returned it. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by BRIAN - 20 October 2019
" Easy to rent "
" No problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL ANGELO - 08 October 2019
" I have great experience in driving in Amalfi coast. definitely go back to this car rental company in future. "
" staff on front desk very helpful and funny. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KENNETH - 04 October 2019
" Pleasant experience even cancelling by mistake and rebooking was no problem "
" All worked really well so sorry no constructive comments "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GIUSEPPE - 01 October 2019
" Great service, really easy "
" Great service, however the ticket/queuing system could be better. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 30 September 2019
" Quite an economical deal with a comfortable car. Very smooth at pick up and drop off at the airport in Naples "
" Quite an economical deal with a comfortable car. Very smooth at pick up and drop off at the airport in Naples "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SONIA - 28 September 2019
" very good, will definitely use again. "
" Brilliant car hire, I cannot fault it, everyone was [trofessional but friendly from beginning of the hire to the return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 27 September 2019
" The process for booking a car reasonable clear and comprehensive "
" Reasonable waiting time, directions to the car pickup clear. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PHILIP - 24 September 2019
" Good rental, quick service and an excellent car "
" Easy rental with location close to arrivals at Naples airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FRANCESCO - 24 September 2019
" easy to deal whit,and good low mileage car "
" good helping staff and replaced the car for one other model which i preferred "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEFANO - 22 September 2019
" Really happy about the all experience. Good job You will see me again "
" Guys in Naples very professionals, knowledgeble Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSEPH - 16 September 2019
" Very easy "
" Brilliant to deal with part of europecar "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MALCOLM - 13 September 2019
" great from start to finish "
" great from start to finish "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSEPH ANTONIO - 09 September 2019
" Very user friendly online "
" Pleasent! didn't try the hard sell will most definitely use you again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICHOLAS - 02 September 2019
" Excellent as always! "
" Efficient process to collect and return. Better than many companies. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERTO - 02 September 2019
" very good web presence, handled very well changes "
" helpful staff, waited for us when our plane was late "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ALDO - 30 August 2019
" Great fast and right outside naples airport! "
" Nil "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALEXANDER - 28 August 2019
" Pleased to be able to check for car upgrades nearer the booking date "
" Fast, efficient service, excellent vehicle in great condition. Slight confusion around fuel policy but not a major issue "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KEVIN - 27 August 2019
" Auto Europe site is very good, I always use it & recommend to others. "
" Very good service, very convenient location. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRIS - 26 August 2019
" easy and straight dorward booking and great price "
" great customer service. greated with a smile "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - 26 August 2019
" Overall very pleased with pick up and drop off of car. Staff very helpful. "
" Overall experience was excellent. Quick and efficient which I have not experienced before at Naples Airport. Got a slightly larger car and did not have to pay (as I did last year) Only issue was I had a car with no AirCon, which under the circumstances was inconvenient. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANTONIO - 24 August 2019
" Good "
" Very good "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JAN - 13 August 2019
" I would definitely recommend to hire the car from Sicily by car although it was more expensive than last year. "
" We were very happy with service although we have got different car we requestec but it was new and in perfect condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 12 August 2019
" 10/10 Thank you "
" The man when bringing the vehicle back was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ICILIO - 09 August 2019
" nice car friendly staff easy to rent once arrived "
" nice car friendly staff easy to rent once arrived "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by YOUCEF - 01 August 2019
" 5 stars "
" I'm pleased with the whole experience with europcar "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IVAN - 26 July 2019
" Fast pick up and drop off ,new cars . "
" Excellent sirves. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARALYN - 16 July 2019
" Excellent value, and no problems with pick up or drop off "
" Front desk lady was lovely helpful and quick. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARK - 15 July 2019
" Hassle free process "
" Quick pick up if Hertz Gold member "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JAMES - 15 July 2019
" Efficient as always "
" Easy to deal with "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - 07 July 2019
" I find auto Europe very good and I will be using them again. Excellent. "
" Experience with Dollar very good and will tell my friends. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANTHONY - 27 June 2019
" Very efficient and always willing to help.. "
" Always friendly and helpful staff. Good prices when offers are available. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TONY - 21 June 2019
" Good "
" No problems , collection and return all good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by AGOSTINO - 04 June 2019
" NO PROBLEMS THE PROCESS WAS SMOOTH "
" A GOOD EXPERIENCE "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LESLEY - 04 June 2019
" Very easy to use there web site "
" Very helpful and no sale take which makes you want to use them again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MASSIMILIANO - 27 May 2019
" Very nice experience "
" Very nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GORDON - 23 May 2019
" In general, a fantastic experience, I just need to remember that there can be very long queues and some people need extra time to sort out their rental, so I might have to wait an hour or so. "
" The only downside in the whole process was the roughly one hour wait in the queue to get my car. The computer system also had a problem finding the home town listed on my driving license and the assistant had to restart it a few times. Other than that, I received a brand new car with 12Km on the odometer which drove really well, so I'm a very satisfied customer. The assistant offered extra services like additional insurance, but wasn't pushy unlike some of the companies I've used before, which was so much better. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 21 May 2019
" Easy no problems "
" Friendly staff easy booking "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PELLEGRINO - 12 May 2019
" It was easy to drive away with the car "
" Very satisfied with the car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 10 May 2019
" I have booked through Auto Europe on several occasions and have always found them to provide a top class service at the right price.. "
" Everything went very smoothly. Their staff inspected the vehicle with us which ensured that there was no undisclosed damage. The car was new with 1000 km on the clock and was clean. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TREVOR - 05 May 2019
" Lovely "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHEN - 03 May 2019
" All good "
" All good . Usual cheaper than most at certain times. Collection counter closed so directed to the hertz counter. Same company "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 03 May 2019
" Will use Locauto again. "
" Handover efficient. Car was well equipped and in good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERT - 27 April 2019
" I would used this company again but always through AutoEurope who I have found to be excellent brokers. "
" Efficient throughout. Tried to get us to upsize the car away extra cost but were chose not to and they weren't too pushy unlike other companies we have used. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by WILLIAM - 19 April 2019
" Everything was fine --- the handover, the car, return of the car and the guy at the desk. All went smoothly. "
" I've found over the last few years when booking any car through AutoEurope at Naples Airport the service has been first class. The car, although possessing a few dents and scratches, performed very well. I'll be using AutoEurope again later in the year. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JANET - 19 April 2019
" Easy booking process. "
" Polite supportive staff, spoke good English. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PHILIP - 10 February 2019
" VERY GOOD "
" EVERYTHING WAS OK "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MASSIMILIANO - 09 January 2019
" very good experience and very good car. "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CARLO - 08 January 2019
" Easy and practical, booked another car already "
" I did not receive the type of car I was expecting and it was advertised "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERT - 06 January 2019
" all went well "
" great service great car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTHONY - 17 December 2018
" fast friendly helpful staff "
" the staff were friendly and helpful talked me through every part of the process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by FAUSTO - 14 December 2018
" Best prices "
" I already rented a car in napoli with noleggiare 4/5 times, never had a problem, cars in good conditions, good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHANE - 09 December 2018
" very good "
" very good and helpful crew "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GRENVILLE - 03 December 2018
" Relaxed service car was basic but in good condition with no problems. It had a built in satnav that was a welcome bonus. "
" Easy "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 29 November 2018
" Ok - would use again "
" Car was not very clean - lots of scrapes and damage but clearly identified in docs Counter staff were very good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by SALVATORE - 16 November 2018
" Overall was fine "
" When you have to check the car for scratches and dents. A rep should be present so we both agree and document them "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JAMES - 11 November 2018
" very satisfied "
" very good and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIOVANNI - 09 November 2018
" Easy to access and good service "
" Prompt and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 07 November 2018
" Whilst it was Budget, the branding throughout from our 'middle man' was Auto Europe. Naturally we queued for 40 mins at Auto Europa (same logo) only to be told our supplier was actually Budget. Confusing, unclear and a waste of time. "
" Whilst it was Budget, the branding throughout was Auto Europe. Naturally we queued for 40 mins at Auto Europa (same logo) only to be told our supplier was actually Budget. Confusing, unclear and a waste of time. "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MICHAEL - 30 October 2018
" Fiat Tippo SW was just fine, we had booked a Renault Meggane eastate but the Fiat was a reasonable eguivalent. "
" Actually everybody was great, we inspected the car together going out and again coming back, np suprisess. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LANCE - 28 October 2018
" Very good service "
" Very efficient & car was very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ELIZABETH - 24 October 2018
" Very good service. "
" I always find Budget to be the most reliable car hire company. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 14 October 2018
" Excellent service, car and price "
" We hired a Toyota hybrid from Naples airport and travelled to amalfi coast and puglia . The car and provider, B rent was excellent . All went smoothly and was impressed with car performance . Do remember to show all the marks on the car when you pick up the car and they mark it on the forms . Hire a small car if heading to amalfi coast - roads are narrow . Excellent price . Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERT - 13 October 2018
" All round efficiency "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHER - 10 October 2018
" Relatively good "
" Desk staff did not take hirers out to the car to inspect it for damage. However, car return was quick and easy. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MICHAEL - 08 October 2018
" Positive experience of hiring a car "
" The staff were very helpful and we did not wait long at all to both pick up and drop off the car. The shuttle bus to and from the airport was very quick. One word of advice - find somewhere to refuel before you get to the airport as it is hair raising trying to find a garage near the airport in the rush hour in Naples. Thankfully there was a sat nav in the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RUSSELL - 07 October 2018
" No problems at all "
" It was late and dark when we picked up the car and there were some scratches on the vehicle not noted on the paperwork. We took photos as instructed you the staff on the counter. These were not required on our return as the girl at the check in obviously knew about them. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PAUL - 05 October 2018
" As usual Auto Europe provided a second to none booking service with the most competitive prices combined with ease of comparison between the various suppliers, backed up by (again) a second to none customer services. "
" Very good experience. All went well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 29 September 2018
" Good no problems whatsoever ..great staff. "
" Excellent ..got to mention the friendly and efficient staff in Naples airport ..lovely vehicle too.Highly recommend and would use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BARRY - 20 September 2018
" Overall a very good experience, will certainly book with you again "
" Very good, some confusion over damage to the vehicle at drop-off but resolved with photos we had taken at pick-up "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ZOE - 18 September 2018
" Really enjoyed our experience "
" Fairly efficient staff picking up. Car was not as selected but an upgrade. A few hidden costs, which I expected. Didn't have a road map available, but no problem as the car was loaded with electronic gizmos including an excellent sat nav. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MASOUD - 14 September 2018
" all together, it was good experience. Although price was slightly high. "
" Lovely staff, they even looked after our luggage. On return, the guy who checked the car, tried to say I damaged the car, which I did not, after 10 minutes argue, he said ok it is fine. I found it not right, although it was a minor damage on mirror. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANTONY - 30 August 2018
" Great experience no hassle no delays "
" Quick professional service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALBINO - 29 August 2018
" Good "
" Good "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by NEIL - 28 August 2018
" Very good only issue is time to collect took approx 45 mins "
" Overall very good "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GRAEME - 28 August 2018
" Really easy booking and very good comms "
" Really good service at a great price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 26 August 2018
" Courteous and helpful staff. Well prepared vehicle in good condition. "
" All good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUKE - 24 August 2018
" easy booking, easy pick up and drop off "
" Friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALEXANDER - 18 August 2018
" Excellent and efficient service. "
" Excellent and efficient service. Car was superb. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SIMON - 13 August 2018
" All good no problems "
" All good , helpful and professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JORGE - 08 August 2018
" I would rent a car with them again. "
" Fast drop off and very helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by VICTOR - 07 August 2018
" very good hire experience "
" Smooth pick up and drop off. Well organised "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DUNCAN - 29 July 2018
" I would certainly use Auto Europe again - a straightforward, simple to follow website. "
" As the shuttle bus pick up point was in a different place to other car renters, and as nobody at Naples airport seemed to be aware of where this was, we wasted a long time trying to find it. Apart from that, the experience was very positive with a good car and nice people who tried hard to help, particularly at the drop off when we were in a rush. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 26 July 2018
" Excellent "
" Excellent service newish vehicle in good content ..no complaints and would use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO MARIO - 22 July 2018
" All good "
" Very easy to deal with "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 18 July 2018
" All went smoothly. Very friendly staff. Easy experience and would recommend Firefly. "
" Excellent experience. The person who served us was very friendly and efficient. A very easy experience. All ran smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ADAM - 16 July 2018
" Easy, hassle free service "
" Very friendly and Accommodating staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - 09 July 2018
" Staff efficient speedy collection and drop off. Car clean and comfortable. "
" Good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GRAHAM - 08 July 2018
" Sound , helpful and efficient. "
" Initial car selected was smaller than expected and were a few issues with condition but almost immediately offered an alternative that was better and quickly agreed so staff etc were understanding, considerate and helpful. Drop off was super quick friendly and got the right result. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARTIN - 03 July 2018
" Better car choice than competitor sites "
" Generally straightforward, car was as requested, some scrapes present not noted by staff when I picked up but no problem on return. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PAUL - 27 June 2018
" I have used Autoeurope on several occasions. I particularly like the ease of comparison between the various suppliers, and of course the competitive pricing. I am also assured by the first class customer when required. "
" New car, clean, with quick checkout and checkin. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 27 June 2018
" Straightforward & simple to use "
" Very good but taxi shuttles need to be more frequent "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GARY - 16 June 2018
" Easy to book and organised "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 09 June 2018
" All good "
" New Renault Megane was very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FLAVIO - 01 June 2018
" staff very good + exstra driver on insurance for free sumtimes "
" very please good price & staff very good never had any problem been using them 2 or 3 times year since 2004 "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by WILLIAM - 12 June 2015
" All good. "
" All good. "
NAPLES, IT - Reviewed by MICHAEL - 02 June 2015
" I almost always use Auto Europe for car hire,and have found them to be the most competitive in price,and have never had any problems. Would certainly recommend. "
" Enterprise car hire at Naples Airport is linked to Locauto,and is handled by their staff. However I had no problems. "
NAPLES, IT - Reviewed by ARMANDO - 27 May 2015
" spot on "
" Brilliant service even got free upgrade to Mercedes "
NAPLES, IT - Reviewed by JOHN - 15 April 2015
" Always reliable and competitive "
" First time I have used them and they were very good. "
NAPLES, IT - Reviewed by CENK - 07 April 2015
" Competitive pricing and easy online service that works well. "
" Good and warm welcome at the desk. We had an upgrade too. The car was not however very clean and had been heavily smoked in despite no smoking sign. Otherwise it was fine. At drop off, the service was very speedy and overall we were happy. Both customer service reps at collection and drop off were helpful. "
NAPLES, IT - Reviewed by SIMON - 05 April 2015
" Good. "
" The car was brand new and the service was efficient. "
NAPLES, IT - Reviewed by BERNARD - 24 March 2015
" Excellent service very friendly and helpful staff. Overall very good and hassle free. "
" The staff were excellent very efficient and friendly. The car I picked up had areas of damage, which had to be checked over again with staff from The Hertz check in staff, in the car park. Which cost us a lot of time as they were trying to check cars coming and going, the area was congested as the drop off courtesy bus stops there to. "
NAPLES, IT - Reviewed by PIETRO - 23 February 2015
" great service No trouble "
" Staff very professional She suggest me the best option and I been covered for all time , really relaxed holiday "
NAPLES, IT - Reviewed by SUSAN - 01 February 2015
" would like a n explanation of the coverage in both british and american english. the extra cdw reimburseable term is unknown to americans. price was great. "
" pick up took 40 minutes due to a slow representative and the car was extremely beat up with over 10 dents/scratches. drop off was super easy,as it should be. "
NAPLES, IT - Reviewed by GRAHAM - 09 November 2014
" All good "
" An issue is that they no longer give a paper copy of the "state of the car" - they do it on a tablet. I asked them to email a copy to me. This they did not have so I had no way to check upon return. Either give me a hard copy or email but neither is not good "
NAPLES, IT - Reviewed by STEVEN - 01 November 2014
" good no issues "
" Good but a dedicated inspection area would help. Rather than pull up outside the office. "
NAPLES, IT - Reviewed by ANDREW - 20 October 2014
" Car as described. "
" Suggest code for radio is written on documents somewhere, we were not given it when we collected car. "
NAPLES, IT - Reviewed by ALAN - 19 October 2014
" Good service at competitive rate. "
" Very helpful and friendly service. It is the budget car hire company of Hertz and although the cars tend to have a higher mileage the one we received was fine. Would use them again. "
NAPLES, IT - Reviewed by SAVERIO - 15 October 2014
" I have used Auto-Europe for many,many years across Europe and in general have been more that satisfied, (with one exception in Naples a few years ago), with the overall service offered. "
" See above! "
NAPLES, IT - Reviewed by JOHN - 09 October 2014
" Found the process easy and uncomplicated. I had no problem with the on line booking. "
" Unacceptable wait at the desk 45/50mins at the airport. Usual pressure to buy additional insurance. Car I booked not available(ford fiesta). Accepted Fiat Panda but I thought this car was in a different category. Also thought that I had already purchased the CDW on the Auto Europe website. No problem with the staff at Firefly Naples Airport but they were extremely busy as previous customers in the queue were returning constantly to report damage on the cars they had been allocated. "
NAPLES, IT - Reviewed by JOHN - 09 October 2014
" The whole operation went very smoothly, thank you. "
" A bit of a queue when we arrived but apart from that it all went very well. Car was great. "
NAPLES, IT - Reviewed by BARRY - 06 October 2014
" Very useful that the car provider information is available - there are some companies I would want to avoid. In an ideal world would like to choose actual car model - we were allocated a Berlingo which is an okay vehicle but not so good for the very narrow Italian streets. "
" No queue, helpful staff, no hard sell of extras "
NAPLES, IT - Reviewed by RUTH LUCY - 01 October 2014
" I would suggest the wording on your policy's could be clearer. EG it says dont smoke in the car or its an extra 50 euro charge but it doesnt say if we have to clean the car out before returning it or if a bit of sand etc is ok. I would also suggest the extra insurance offered when you collect the car is offered at the time of booking as i paid the extra fee to limit the excess when i booked the car and then paid extra to pay no excess in case anyone else damaged the car etc I felt this was wrong and should have been an option at the start!!!! "
" They need more staff on the desk we waited for over an hour just to speak to someone about renting our car and then the contract process took ages. the staff were great there just wasn't enough!!!! "
NAPLES, IT - Reviewed by PHILIP - 27 September 2014
" No problems "
" Friendly Service "
NAPLES, IT - Reviewed by RALPH - 30 August 2014
" Good "
" Very good service and good car "
NAPLES, IT - Reviewed by JOHN - 28 August 2014
" All went smoothly. "
" Car was damaged in three places when collected, had to point it out to an employee, who then wrote it on form. Luckily took photos before left car park as didn't notice third one till two hours later "
NAPLES, IT - Reviewed by BERNARD - 31 July 2014
" Very satisfied with the car we were allocated. "
" Again very satisfied with the customer service "
NAPLES, IT - Reviewed by THOMAS - 27 July 2014
" Everything worked extremely well no problems with booking process or paperwork "
" Poor service from local agent, long wait at counter both on collection and drop off. Insufficient staff at counter on both occasions only one staff member on resulting in long queues. "
NAPLES, IT - Reviewed by ROBERT - 23 July 2014
" Each time I hire I get confused about the insurance options so I thought I would phone up to verify before booking and the person on the phone was very helpful and made it very clear "
" I don't find the whole experience of picking up the car very slick (however dropping off the car is quick) They spend a lot of time doing stuff and I'm not really sure what they are doing or whether some of this info couldn't be captured up front and then simply verified. eg Driving licence number. They also ask me where we will be based, what the mobile contact number is which all takes time and adds to the frustrations if you are queuing. I reckon they could cut the time by half if they reviewed their processes and how they interact with yourselves. I'd say it's more typical to get one person on the desk than two. Their English is always good enough and doesn't impact timings. I would use them again because it is relatively cheap "
NAPLES, IT - Reviewed by NICHOLAS - 18 July 2014
" Consistently one of the best value car rental companies on the internet. "
" The Ford C-Max was perfect for our needs. "
NAPLES, IT - Reviewed by JOHN - 03 July 2014
" Very easy to use and added peace of mind with excess waiver insurance. "
" Very long wait to get the car at Naples. Then started trying to sell extra waiver insurance at 18euros a day. "
NAPLES, IT - Reviewed by LUIGI - 24 June 2014
" I always use Auto Europe as they are always the most economical and/or have special offers from time to time. Also because on occasions when I have had to contact them to report a problem with a hire company, they have always been very courteous and helpful. "
" I have used the major car hire companies in the past ie Avis, Hertz etc and have usually experienced problems with either the vehicle or the service/staff attitude. However on this occasion everything went well - good vehicle (clean and properly filled with fuel) and pleasant friendly staff. Hopefully, this was not just a one off a good day or just pure luck! We will see which if/when I use them again.! "
NAPLES, IT - Reviewed by CHRISTOPHER - 22 June 2014
" Excellent service, easy to use. Will use again "
" Excellent buses to hire car park was very busy and not well signed posted sadly. "
NAPLES, IT - Reviewed by CHRISTOPHER - 09 June 2014
" Drivers in car guide needs to be in english. The sat TV nav appeared to be in portuguese or checz. We couldnotchange thelanguage. Ittok us nearly anhour to find our hotel as we had relied on the sat nav other than that the service was very efficient and car very good. "
" As above "
NAPLES, IT - Reviewed by JOHN - 28 May 2014
" Very efficient service. It's good to know which hire firm you will be placed with before you commit to the hire. Not all agent companies do this. I have mentioned to Auto Europe customer service about the minor damage mentioned below under Thrifty rating. Don't know if this will be acted on but in any case, I've been very happy with the service. "
" The car provided was excellent. We asked for a Peugeot 308 and got a Citroen C4 which was roomier. It had a higher spec than anticipated and was nearly new. Service on pickup and return was very good. I pointed out a minor scuff which I'd done on a wheel against a high kerb in Naples. I don't know what the outcome of this is yet but hope it will not be charged for. We'll see, but I was generally extremely pleased with every aspect of the service. "
NAPLES, IT - Reviewed by DAVID - 21 May 2014
" very quick, easy and efficient "
" very quick, easy and efficient "
NAPLES, IT - Reviewed by DAVID - 15 May 2014
" The price was right, cheaper than booking direct with the rental company. "
" The staff and service was excellent. The vehicle was almost new but we did not like the colour it was bright green (joke!) "
NAPLES, IT - Reviewed by RICHARD - 05 May 2014
" Good people to deal with "
" Great car and best price "
NAPLES, IT - Reviewed by ANTONIO - 31 March 2014
" was given a run down ford mondeo station wagon as an upgrade which i paid extra for ,but the condition of the car was appauling .Battered all over, not fault of autoEurope but maybe,vet companys to have better cars.The staff were very cortious &helpful,but they did not have any other car available. "
NAPLES, IT - Reviewed by SAVERIO - 15 March 2014
" You should try to have available the type of car booked. Customers normally book a certain type of car for a reason!.... As I have been a Auto-Europe's customer for over 20 years, (all over Europe), on a number of occasions during the last few years, I have been offered a car which was no way similar to my first choice!... "
" Same as above. Also, especially in Naples, (where I rent a car about 4 time per year), the staff are all excellent, very helpful and with a sense of humour, (especially Lorenza). "
NAPLES, IT - Reviewed by ANTONIO - 03 February 2014
" I've used autoeurope twice and got extremely satisfied. Its easy to book via the website. Nevertheless I would reccomend a good app where I can book and save the invoice on PDF without printing it. "
" firefly (hertz) is efficient and provide an outstanding service. Cars are not brand new but I didn't almost realise that because they work perfectly. "
NAPLES, IT - Reviewed by GIUSEPPE - 25 December 2013
" Auto Europe is a reliable company. The process was smooth and safe. Good price for three day rental and drop off in another location. "
" Very good company. The only complaint would be about the fuel, which was 6/8 full, so it was a bit uncomfortable to fill it up at the same level once the car was returned. But this was only in Naples, because when we returned the car in Lecce, the guy told us that this wasn't common. All in all, good experience. "
NAPLES, IT - Reviewed by SAVERIO - 21 December 2013
" I would suggest that you should keep a record of: any car' model not liked by your regular customers, it would make life so much easier! (by the way, I have been a customer of Auto-Europe for more than 20 years!). "
" The whole team in Naples are always excellent with all their dealings with customers. "
NAPLES, IT - Reviewed by GIOVANNI - 10 December 2013
" help full staff "
NAPLES, IT - Reviewed by ANTONIO - 04 December 2013
" Great service,it was worth the money, would have been better if someone was at the drop off point thou. "
" great service.. "
NAPLES, IT - Reviewed by MIRELLA - 16 November 2013
" Really happy with the service "
NAPLES, IT - Reviewed by VINCENZO - 23 October 2013
" Well not sure how this works, arrived at auto-Europe counter after queuing 20 minutes only to be told to go to the Hertz counter, so not sure what was going on. But staff very friendly on both counters and helpful. Normally I book throught Holiday autos and did this time but cancel once I found out the rental company, so I book yourselfs as I have been very pleased in the past. "
" Once I was given the car I was very pleased because I was upgraded. The problem I had was that the next day I found the front brakes were grinding and badly worn. After contacting Hertz in Naples they told me to go to there office in Avellino which I did on the Tuesday only to be told that Hertz was not the same as Firefly and their was nothing they could do, I would had to travel to Naples to change or repair the car, he tried the car and said I could carry on using it. So I did but was very concerned driving. But all went well. "
NAPLES, IT - Reviewed by VICTOR - 18 October 2013
" everything is good "
" everything is good "
NAPLES, IT - Reviewed by JOHN CHARLES - 26 July 2013
" Easy to book & Auto Europe E-mailed with updates regularly, would suggest you stop using Locauto car hire - see comments below "
" Service very slow, took hour & 40 minutes, there was 2 people in front of us ( over half hour per car hire) in a small non air conditioned building, driving licence photocopied, 4 signatures & handed sheet with damage to car shown on it ( this is all that's done so that shows how slow they are) then told where to go in car park to get car & keys, arrive in car park to find no car, went back to desk to be told car is getting washed! When car arrives Locauto staff not happy that we took pictures of all damage on sheet and added extra damage not on sheet! She walked away when we asked what to do on returning car. Will definitely not use this company again "
NAPLES, IT - Reviewed by JONATHAN - 20 June 2013
" The office in Naples was seriously understaffed. We had to wait 40 minutes to complete the contract for the car. "
" The office in Naples was seriously understaffed. We had to wait 40 minutes to complete the contract for the car. The car had significant body damage on collection. This was probably advantageous considering the standard of driving in the locality. "
NAPLES, IT - Reviewed by ALBERT - 05 June 2013
" Tank was not quite full as it should have been Lots of dents and marks on the car, and i had to call the assistant to go ovr them all as they wer enot all marked on the documentation "
NAPLES, IT - Reviewed by FRANCESCO - 22 May 2013
" I have used Auto Europe a few times, never had any trouble , and will use again if the prices are right. "
" they have been very good to me . on the last occasion they gave me a car better than the one I had booked. Thanks "
NAPLES, IT - Reviewed by DEREK - 21 May 2013
" Good company to hire from, really nice car in well kept condition. "
" Really nice people to do business with, I will definitely use you again. "
NAPLES, IT - Reviewed by JOHN - 17 April 2013
" I really like the option of nil excess, it takes a lot of stress out of driving. been going to italy now for 6 years never had a problem, works for me!! "
" same desk for several companies, I have used before, so was on their system, their cars are at far corner of car park so a bit of a walk with bag,. car was new only 3000kms, service was ok, not brilliant but not bad. I will be happy to, and expect to use again. "
NAPLES, IT - Reviewed by STEPHANIE - 24 March 2013
" It was the only website that made it clear about the excess liability and how I could pay extra to reduce it. Best price on car rental. "
" Efficient service. "
NAPLES, IT - Reviewed by IAN - 26 June 2012
" Very competitive price (reason for choosing Auto Europe) clear information given on printout etc. when booking "
" Very efficient service, from pick-up bus (no waiting) to cool, air conditioned office when completing paper work. No waiting around when picking car up and dropping off, excellent. "
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