Auto Europe
- North America
- Central America
NATIONAL CAR RENTAL CUSTOMER REVIEWS
- 7.8
- 8.3
- 9.1
- 9.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
NATIONAL GERMANY Car Rental Reviews
Average Rating for National :
MUNICH, DE - Reviewed by ANDREW - 14 March 2023
" quick pick up good vehicle.Easy drop off "
" good counter staff efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by ALEX - 25 February 2023
" We had a really annoying experience. Auto Europe need to take some ownership of the gap between buying a voucher and the local car hire office not really caring about the Auto Europe customer. It should not be possible to book a car at 11pm if the office isn't open! I've been extremely loyal to Auto Europe for almost 20 years now when travelling across Europe, US, South America and Australia. I've had the odd issue but never something as basic as this. I'm certainly considering other options and will not recommend Auto Europe at all until I hear something credible back from you! My main point is I had my 11yo son in tears and extremely tired and frustrated. If you had a baby with you or were disabled it would've been even worse. You should follow this up because it's such a basic process fail and should never ever happen to your customers. Thank you! "
" The booking was for 11pm. The flight details were on the booking. Apparently the usual practice is for the Terminal 2 Office to shut at 7pm and a message is on the door to go to the other terminal. Our plane was 10mins late and we got the Terminal 1 office at 11.15pm. Next door (Sixt) told us that National had closed at 10:45pm. We had to book an expensive hotel and sort out transport to it which wasn't easy. We had ski kit and airport taxis wouldn't take us because they were e class mercedes that couldn't take a 190cm ski bag. Public transport was available but no one was around to explain how to use it. We talked to cleaners and randon travellers but it still took us almost 2 hours to get to the hotel, eventually we got an uber from a tube station because although we'd got the right tube line it was the wrong direction. The next day I explained this to Salome Gloux from National who as polite and apologetic. We were given a free upgrade and no charge for going into Austria which was helpful. However the hotel cost 133 euros and we eventually left the airport in a car about 11 hours later than expected, which is basically half a day of our holiday. I don't understand why National shut the office knowing we had a booking for 11pm. If they had attempted to call me I had my phone on as we landed around 10pm local time. Really poor service, it can't be that hard to notice that one of the bookings hasn't turned up. If they looked up the flight they would've seen it was 10mins late and landed in the other terminal so would take 20mins to get over to their office. Also other car hire offices were there and open! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARC - 21 February 2023
" Very good, as usual "
" Excellent service all round. Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MALIK - 17 February 2023
" With the Autoeurope voucher the car pick up process at National went smoothly. "
" Excellent staff, very friendly and ready to please. Very good upgrade was offered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 19 January 2022
" I am very happy with the Auto Europe side of my Car Hire Experience but I will be avoiding National the next time I need to hire a car. "
" The Guy at the desk was most helpful & had said about leaving the car back with a full tank of Fuel or they would have to charge for a Full tank, i have hired a car on numerous occasions & always returned it full, however due a number of traffic incidents around the Garmisch area & heavy traffic around Munich we were delayed in getting to the airport so on this occasion i had not any time to spare to fill the Vehicle with Fuel, this is obviously nothing to do with National, i understand that National must then charge for the Fuel, however i was most annoyed to find out that i was charged €139.55 to refill the car, it was still 1/4 full when i returned it, after a few emails (which to be fair were quickly responded to by National) that they charge €4.50/litre to fill the car and claim this is well signed at their Desk, i certainly did not see this at the desk nor was i informed that fuel would be charged at 3 times its normal price, this is completely extortionate, i just know how they can justify charging the fuel at this price, i think in future it would only be fair that it should be National Company policy to inform customers verbally the price they will charge for fuel if the car is not returned full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 07 October 2021
" Whilst I accept it was my decision to have 850Euros excess, the way AutoEurope list the options of hire will always gravitate people to that type of agreement because they are the cheapest but certainly they are not the best. If you look at my example where I did not have insurance cover for the excess it therefore leaves you vulnerable to the kind of malpractice that I've experienced. AutoEurope should warn people very clearly about this potential danger when people elect such high excess. I would also like to point out that the extra cost of 100Euros which I had to pay at the desk for hiring a Satnav, already installed in the car, was extortionate and this is in my opinion should be added onto the initial quote on your website which would allow people at a glance to see the best car hire option. "
" The rental supplier was National at Munich Airport. Having presented the voucher at the desk we were directed to collect the car in a dark badly lit garage where it was virtually impossible to see the condition of the body work of the car. Despite never being advised to do so by the representative on the National desk my wife and I nevertheless tried to examine the car and did not see any scratches or dents. No member of the National staff was in the garage to hand over the car but we eventually found a man cleaning a car who checked to see that the Sat Nav was set to English. On returning the car it was examined by a lady working for a company who are allegedly independent to National. She found a small dent (no more than 1.5 cms) on the drivers and some very faint scratches on the front passengers door. She did highlight that the alloy wheel scratches were on the car before we picked it up. We can't be sure whether the dent and scratches were on the car before we picked it up but what concerns us is that we were told by an employee of National that staff of the company who receive the cars are on commission if they find damage. I had an Excess clause of 850 Euros and later that day I received a payment notification by my charge card company that a 950 Euros transaction had gone through from National without any prior notification. The next morning we spoke to Daniel a National manager at Munich airport who is responsible for overseeing such claims. Upon showing him our voucher he admitted that a mistake had been made and agreed a refund of 100 Euros would be made.. This refund payment was not made immediately and so I had to chase it up some days later but I when I saw the billing of the works it showed that a 20Euro handling charge had been deducted from the 100Euro refund that I was due!! I immediately notified the National manager who initially dismissed my claim for the additional 20Euros saying it was a legitimate handling fee. However this was subsequently corrected without my knowledge and I had a full refund of 100Euros. When we spoke to Daniel the manager the morning after we had returned the car we let him know of our concerns that we were not in control of the costs of the repairs having already been billed for the excess. He reassured us that the repairs are done in house by National and the cost of repairs would be kept to a minimum and would be proportionate to what was required for the repair work. This subsequently did not prove to be the case because the itemised costing in German forwarded to me showed showed that the cost of repair was 1915Euros!! This costing, in my opinion, is totally fabricated and it should have been significantly less for what was minimal damage. It has all the indications that National had no intention of returning any part of the 850 Euros excess to me whilst also taking into account that the company who initially received the car on its return are paid commission for finding damage to cars. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BERLIN, DE - Reviewed by JOHN - 19 October 2020
" good vlue "
" The staff are very helpful. However, when I book through AutoEurope, we get very little choice on the cars available within the group booked and the cars are not well valeted. in the case of this last booking, the mileage was high and the car had a lot of minor damage on it. The engine and transmission was noisy and the wiper blades needed changing "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by CAREY - 02 November 2019
" As above. The whole experience was seamless and I cannot give any negatives. "
" The staff at collection and drop off were very efficient. We had no queues to deal with and they even gave us water while we waited because my son remarked that he was thirsty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by TOMASZ MICHAL - 09 October 2019
" I'm very satisfied "
" I'm really happy I will recommend your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LEE - 29 August 2019
" Good "
" The price on the booking was including a booster seat for my child when I got there they said it wasn't included and I had to pay an extra 80 euro "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by DAVID - 13 July 2018
" From start to finish my experience with National was easy and trouble free. "
" As my details were already in system, the sorting out our car was very quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10