NATIONAL GREECE Car Rental Reviews

KALAMATA, GR - Reviewed by MICHAEL - 13 July 2022

" Very helpful and friendly staff in Kardamili "

" Staff in Kardamili were brilliant "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KALAMATA, GR - Reviewed by CHRIS - 30 July 2021

" Good experience "

" Excellent. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFALONIA, GR - Reviewed by DAVID - 07 October 2020

" Whilst I have no problem with your website if a vehicle is advertised as being provided by National it should be clear to the hirer that it will actually be provided potentially by another provider acting as an agent , in this case Enterprise The whole experience spoilt the first two days of my holiday messing around trying to sort it out. That way review research can be done prior to booking. "

" Having booked through National due to their positive feedback I was somewhat dismayed to find on arrival at Kefalonia that the car was provided by Enterprise. The vehicle that was initially provided was not cleaned externally due to the staff being very busy because of a recent hurricane on the island. Whilst I fully understood and accepted this I was assured that the inside of the car had been Covid cleaned but on inspection found mountains of sand in all surfaces with a 1.5 litre bottle of water rolling around behind the drivers seat. Clearly the car had not been internally cleaned even though there was a printed form hanging from the mirror assuring me it had been. The hurricane caused issues on the island which I accept but in this world of Covid there can be no excuse for handing a vehicle over not cleaned. If Covid was present it could have gone on to infect many more people. The replacement vehicle that was provided was not much better with junk in the glovebox. It had only a quarter of a tank of fuel when the contract says full to full. The central locking in the car did not work meaning it had to be unlocked manually with the key , engine started before all the other doors could be unlocked electronically. The car was old and clearly heavily worn with plenty of damage. The following day the vehicle wouldn't start as the battery was dead through no fault of my own( lights were set to auto) breakdown services had to be called and the vehicle was returned to the hire office. Countless excuses were given about the previous weather issues causing problems and we were made to feel like we were being difficult. Eventually after 3/4 he wait a newer vehicle was provided which I went in to use without further issue. However I had fuelled the previous car before returning it due to the faults and asked if I could bring the next one back with a quarter of a tank given I had provided the company with free fuel in the faulty vehicle. You would think I had asked for the world and a senior manager had to be contacted on the phone to authorise what should have been a simple "yes no problem" So on the whole a bad experience with enterprise when I expected to be dealing with national. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

KOS, GR - Reviewed by KHALED - 06 October 2020

" See above "

" Engine warn light was on. Petrol tank was not full which always creates a problem returning it to the some level. The agent handing the car over should have marked all the pre-existing damage and not depend on the customer to point them out "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

ATHENS, GR - Reviewed by JONATHAN - 23 September 2020

" See above. Good to be in Greece again. "

" We were upgraded to a Renault Clio at no charge. The car was clean, but a coffee cup with coffee was left in the central cup-holder. There were many bumps and scratches on the outside. Not all of these were noted as the handover guy said what was noted was enough. Our trip was without incident and the car performed well. The drop-off guy said there was new damage along the driver side doors. This was not true and we were insistent that this was the case, so he signed the car off as OK. We had taken complete cover, so were not too worried, although I think we should have taken some pictures, even so. I am a very experienced and careful driver. We holidayed in a quiet area and parked sensibly. We don't believe in being careless with hire cars and treat them like our own. Recently we have been stung for damage by other car hire companies for unexplained or non-existent damage - 200 euros for a slightly bent number plate in France. It seems that car hire companies are becoming more unscrupulous in their efforts to maximise profits - which is disappointing in these times. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

KALAMATA, GR - Reviewed by BRIAN - 22 September 2020

" very good "

" very helpful staff .thay were then happy to help. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZANTE, GR - Reviewed by CHARLES - 22 September 2020

" Everything went smoothly and the National agent was very helpful and efficient "

" The staff at airport were courteous and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFALONIA, GR - Reviewed by DENNIS - 18 September 2020

" The person info I put online clearly didn't not pass on to the pick up counter, which takes longer for all paper works there, could have had better booking data automation. "

" The car condition was not good "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by ANNE - 17 September 2020

" ! "

" Appreciated the vehicle upgrade. Unfortunately we soon learnt that the tyre pressure was low and had to stop to deal with this. Also a lot of rattling from the wheel area which was a slight concern, but overall good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CORFU, GR - Reviewed by ALAN - 09 September 2020

" I have used Auto Europe for a number of years and always had good service. Not sure about National. Had car hire in Rhodes [ford fiesta] with them and it was okay but not in Corfu with a supposedly better car. "

" The car was not what I was expecting. Told it was a class above what rented a Toyota Auris. Had trouble getting 2 suitcases in the back. The car was difficult to drive as the clutch did not bite until almost totally up. Reported this to National and told it was the carpet and need to push peddle right down. Which was nonsense. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

KEFALONIA, GR - Reviewed by STEVEN - 07 September 2020

" Had to queue about 30-40mins takes longer as I was not offered a online pre booking. Although the car was no more than 2 years old it had not been treated well and lack of repair ie broken rear light cluster, split wipers. But the tyres were new! "

" First car offerd the clutch was slipping so rejected it, on the second I found window screen wiper rubber was unserviceable and had a broken rear lens. Staff had left by then . "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CORFU, GR - Reviewed by TIM - 26 August 2020

" Good experience thanks "

" Good experience thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATHENS, GR - Reviewed by MARTIN - 21 March 2020

" As above "

" Car broke down and needed assistance by your company. Therefore felt stressed that this would reoccur and added a sense of misapprehension to use your company in future. Car rattled and showed warning light nobody seemed bothered about this! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ATHENS, GR - Reviewed by DAVID - 04 February 2020

" very satisfied,have been using your company for years "

" good quality service all-round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATHENS, GR - Reviewed by BARTLOMIEJ - 18 November 2019

" Everything was excellent "

" More than happy to rent a car with you! Thank you :-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CARL - 18 November 2019

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZANTE, GR - Reviewed by BRUCE - 22 October 2019

" Car as described clean and tidy staff efficient and polite pleased with the all round service would use again "

" A pleasure to deal with straightforward staff polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by ALISTAIR - 10 October 2019

" . "

" Very efficient service at the desk in the airport and when collecting and returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CORFU, GR - Reviewed by PETER - 07 October 2019

" Better than most. "

" Better than most. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAKYNTHOS, GR - Reviewed by IAN - 03 October 2019

" Would recommend "

" Easy transfer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by ADENIYI - 29 July 2019

" I have used autoeurope a lot. Generally it's very good so will probably use again. Often there is a discrepancy between what is agreed with AE and local conditions. For example it said free additional 1 driver but I had to pay 4 eu a day extra. "

" The car was very old and poor quality. The air conditioning worked poorly and the car didn't accelerate. I didn't try to change as I had to pick car T from airport and I didn't want to waste more time going back. My expectation is that the car hired is less than 3 years old. In fact I could have rented a brand new car directly from the hotel for slightly more. It was frustrating. Next time I will ask to change immediately but it phased me a bit. I have used autocar a lot and national. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 1

RHODES, GR - Reviewed by CHRISTOPHER - 07 May 2019

" Very satisfied "

" Very courteous and an easy car pickup "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by ANAND - 26 February 2019

" Good value and excellent customer Carr. "

" Fantastic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by MARIA - 23 February 2019

" When I bought my car from AutoEurope on-line for a National Car, I also bought FDW insurance as this clearly stated that paying the extra would give me complete peace of mind. What it did not say was that, although I was hiring a National Car, the insurance was from AutoEurope which, as very kindly explained to me by the staff at National in Athens if anything happened to the car they would use the 500euros blocked on my credit card and I would then have to start the whole process of retrieving my money from AutoEurope and not with them. I explained that this was not clear in any way when I bought the insurance and I was clearly very, very upset at this underhanded manner in which AutoEurope secured my money for insurance without giving the details under which the money is refunded should I be in an accident during the hire!!!! The staff explained that this happens all the time with AutoEurope but there was nothing they could do as people are led to believe that they are buying the insurance with the Hire Company, such as National, and not AutoEurope. On this basis, I would like to file a formal complaint with Auto Europe as they have most certainly mis-sold their product to their clients. May I re-iterate that I will NOT be recommending Auto Europe to anyone! "

" I was very pleased with my experience with National as they were very honest and helpful in helping me understand the underhanded manner in which I was dealt with by AutoEurope. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by DAVID - 15 January 2019

" As a frequent user we are very pleased with the service you provide, especially the ease of changing bookings. "

" As always, very pleasant and helpful at a busy holiday period. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by JAMIE - 04 November 2018

" AutoEurope side of the deal was great. "

" Car was at the very end of its life. A general mess and sloppy mechanicals - clutch and gearbox temperamental. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CHANIA, GR - Reviewed by BERNARD - 03 November 2018

" Ability to cancel very valuable. "

" Great value. Superb staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZANTE, GR - Reviewed by ROGER - 31 October 2018

" Have always been happy with auto europe. "

" Very efficiente service and pleasant staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by PIOTR - 10 October 2018

" Not bad. "

" Not bad. However, the information about the deposit and the amount that I could buy the car on the spot should be given in capital letters "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by JOSE - 18 September 2018

" Easy and good value for money in comparison to other sites. "

" Car was dirty, had been WELL used, engine had no power, felt unsafe driving the car. Reported it to the office so that I could get a replacement vehicle of the same category. I was passed off to another office who then implied they had no vehicles available apart from a large saloon car which wasn't acceptable for off road. Issue was unresolved and kept the car for the remainder of the rental period. Staff were friendly but it felt like not a lot of effort or care was put into finding a valid replacement. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

KALAMATA, GR - Reviewed by ADRIAN - 02 September 2018

" Umpteenth time I have used autoeurope and will do so again. "

" Very easy pick up; got an upgrade; superb and friendly staff on pick and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KALAMATA, GR - Reviewed by LESLIE - 02 September 2018

" Very helpful "

" Staff very good and polite "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

RHODES, GR - Reviewed by MAURIZIO - 28 August 2018

" all great "

" smooth process, kind people, good car in excellent condions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by ELEFTHERIA - 27 August 2018

" Very good as always "

" Happy "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CORFU, GR - Reviewed by AVETIK - 15 August 2018

" Had to wait more than an hour to collect the car, under staffed. "

" Poor service and very old cars "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by MATTHEW - 12 August 2018

" See above "

" V poor clutch, back parcel shelf broken. All gear changes difficult. Staff fine but no vehicle check on return and no sign of my €650 deposit! "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by MICHAEL - 29 July 2018

" The car was very small and very slow, any slight gradient and the engine struggled so most hills I found myself in 2nd gear "

" I booked a mid size car, at the desk I was told I had an upgrade. I got a Suzuki Belano which is a mid size car, so no upgrade. The boot was tiny and had to have a case on the back seat. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZAKYNTHOS, GR - Reviewed by JOHN - 11 July 2018

" i have used you before but this time was very disapointed "

" ordered car was not avaliable , credit card machine didnt work , took almost 1.5 hours to get a car which then had to be washed overall very disapointed "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 6

KALAMATA, GR - Reviewed by SAMANTHA - 11 July 2018

" As detailed in number 3. "

" I have a mixed review. Once we got the car we were very pleased with value for money. The car was reliable and just what we were looking for and for the price bracket we wanted. However, when I booked the car I did so with my partners credit card with the plan that I would drive when we were there. I booked everything in my name but just paid with his card. The booking went through fine with no issue. When we arrived at kalamata we were informed that I couldn't be the named driver because we paid on my partners credit card (who was standing next to me). This seems absolutely rediculous to us and makes no sense. Your employee could not give us any reasonable explanation as to why this was and was adamant that he had to be the driver. As we had not been informed of this whilst booking he did not have his driving licence with him. At this point our 2 and 5 year old were getting quite impatient. After a lengthy debate we were told that we either had to pay a sizable sum in deposit or purchase the full insurance package. With no other choice this is what we did. Not a good start to the holiday. I plan to make a complaint. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 10

KALAMATA, GR - Reviewed by MICHAEL - 25 October 2013

" it would be good to be able to book an additional driver in advance, or did I just miss that bit? "

" Easy location no issues, extended hire without problems, hand back fine. "

PREVEZA, GR - Reviewed by KEVIN - 22 October 2013

" the car we hired was reliable and economical. however it had a radio fitted but the aerial had been broken and not replaced so we could not use the radio. We arranged to return the car at 5pm at the airport, but no nobody was at the office until 6pm. The staff at the office tried very hard to sell us extra insurance in fact too hard, pressure selling has never impressed me. They also tried very,very hard to find something wrong with the car to a point of being offensive. The cost of the hire for the car was very good, the rest was to say the least awful! In all the years I have been hiring cars in Greece this was the worst example of customer care. "

SKIATHOS, GR - Reviewed by RICHARD - 30 July 2013

" Suggest that you enforce the "full tank" policy with National, (as clearly stated on reverse side of contract form). We lost money by putting fuel into empty cars that we could not use "

" We picked up the car at the airport as agreed. The fuel gauge was on empty, so we had to fuel up asap. After 5 days use the clutch failed, (shortly after putting more fuel in). It took 2 hours to replace the car, following poor communication between the depot and the lady delivering the replacement car. Again the fuel gauge on the 2nd car was on empty. We were not impressed with the service from National. "

KALAMATA, GR - Reviewed by KATHRYN - 18 July 2013

" Everything went very smoothly and the car was excellent. The only thing I might suggest is that the companies that end provide better maps - they are pretty hopeless! "

PREVEZA, GR - Reviewed by GRAHAM - 13 July 2013

" Sorry these suggestions apply to you about National.Arriving in darkness make the car inspection almost impossible to do accurately. Returning the car in what I am sure WAS in the same condition I was hit with a bill for a small scratch under the offside front bumper. Cost with tax £154!! I do feel this is a bit of a con by your local agent. I DON'T THINK THEY LIKED IT THAT I HAD INDEPENDENT COVER FOR ACCIDENTAL DAMAGE AND THEY WERE NOT ABLE TO SELL ME A POLICY.I had the feeling they were determined to find something wrong!! The manager was very quick to point out that it wouldn't have been a problem if i'd taken out their insurance cover. Other than that the arrangements worked fine "

" See above comments "

SKIATHOS, GR - Reviewed by JOHN - 11 July 2013

" Excellent "

" Very helpful. Good vehicle "