NATIONAL GREAT BRITAIN Car Rental Reviews

EDINBURGH, GB - Reviewed by CHRISTOPHER - 18 August 2025

" Incredibly long wait to collect the vehicle (queueing for 1hr 20mins) but otherwise amazing all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GAELLE - 20 July 2025

" Easy and efficient "

" Great service provided by National at Heathrow. the whole process was veryefficient and pleasant "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DANIEL - 27 May 2025

" Overall impression 3-10 "

" Due to a technical issue with my agents iPad my booking had to be manually processed using a pen and paper, this took some time. The vehicle I received was not in line with the vehicle I selected. Dacia jogger received but I ordered a Nissan quashqai. There is a gulf between these 2 vehicles. It was also very uncomfortable listening to each rental clerk try and sell additional insurance to all the visiting tourists. Scaremongering at its finest. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INVERNESS, GB - Reviewed by MICHAEL - 21 May 2025

" AutoEurope was very easy "

" Most things were fine, but the pickup took more than an extra hour and the car was much more expensive so we had to take additional insurance. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ALAN - 08 May 2025

" All good. Have used many car rental companies and National are great. "

" Very friendly and efficient staff. Particular thanks to Nathen at Heathrow drop off as very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by EBUNOLUWA BRIDGET - 20 March 2025

" Propt , no delay "

" Excellent service and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RAFAL - 05 March 2025

" super pleased, very easy and smooth "

" although I'm not a fan of a FIAT 500, horrible thing to drive but it was all good and pleasant service from National "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by BRIDGET E - 30 January 2025

" Wonderful. No fault "

" The management is excellent. They are quick and eager to help respectful. Above all I commend Aisha and the manager for great customer care "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAUL - 30 December 2024

" Not Auto Europe's fault - National are the guilty party "

" There was no rental. The booking office called 40 minutes before the pick up time to tell me they didn't have a car. After half an hour of anxious waiting they offered me a van that could only accommodate 3 including the driver which I felt wasn't a like for like replacement. I couldn't be more disappointed to be treated this was Gavin made the booking nearly 2 months previously. I'm still waiting for my refund and an apoology "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by LIHUAN - 15 November 2024

" not good "

" regarding to additional driver fee, National always said need to charge more than your confirmation mentioned. Need more time to explain and they asked me to contact you for any refund. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BRISTOL, GB - Reviewed by TIM - 08 August 2024

" I have already issued a complaint to AutoEurope but have not heard back. At the point of collecting the car, I was required to pay an additional £52 'one way fee' as I was returning the car to a different airport. This expected fee was not communicated by AutoEurope during the booking process and I'm VERY annoyed about it. On my voucher, it was estimated as "0.00 GBP". If I had known about the extra £52 fee then I might have made alternative transport arrangements. Please can you provide your complaints procedure? I wish to make a formal complaint. If I don't hear back, then I will contact a consumer protection agency. "

" Our flight landed at 6.27pm (after a 6 hour delay), but we weren't on the road until 8.15pm!! It took ages to reach the car hire centre because of infrequent and busy bus service at the airport terminal. The car hire collection process was very slow. The car itself was fine, but the queue at the collection desk was too long and the whole process too inefficient. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by MICHAEL - 01 June 2024

" Quick, professional, good value for money "

" Quick and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by JEDRZEJ - 22 May 2024

" 10/10 "

" The best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by BARTOSZ - 02 September 2023

" When I needed help 23rd Aug at approx. 2 pm I tried contacting Auto Europe, but I heard the announcement that those were out of the office hours. Very disappointing. "

" Friedly and smooth service at the desk in Glasgow, but later was much worse. The car I was offered had a serious damage to its alloy wheel (sharp edge cutting into a tyre). The manager said 'it was ok to drive', but I insisted on replacing the car. Nothing seemed to be working. The person who was at the car park with me was clearly annoyed. It all took ages. The car I was offered was not in a perfect condition and the size of the boot forced my family to place some of our bags behind our seats. The fees were really confusing and I was not even sure what I was paying for. Nobody told me how much would I pay for returning the car at a different location. During our trip we had a flat tyre. The communication via phone was difficult and generally unpleasant. I did not like the whole experience. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by RICHARD - 10 August 2023

" Dealing with Auto Europe is always a pleasure - my only concerns are as listed above Overall experience was fine with a couple of minor issues with National which prevented a score of 10 "

" Hand over when collecting vehicle could have been better as the operation of the car was not provided - all cars are different and a brief run down would have been advantageous. Vehicle was provided with roughly half a tank of petrol - my expectation was that it should be full which makes it easier to completely fill prior to drop off "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANTHONY - 06 August 2023

" Lovely car and very pleasant service. Extra insurance, not taken, very expensive "

" Slight delay with computer issues are car not full of petrol "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST MIDLANDS, GB - Reviewed by STEPHEN - 15 December 2022

" Booking was straightforward. "

" Good customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by ROGER - 30 September 2022

" Pleasant greeting and return. Car hand over went without problem. Would definitely return. "

" Another no problem rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by ALAN - 25 September 2022

" Good "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ANDREAS - 21 July 2022

" VERY SATISFIED GENERALLY WITH SERVICE, STAFF IN BIRMINGHAM WERE EXCELLENT. "

" VERY SATISFIED GENERALLY WITH SERVICE, STAFF IN BIRMINGHAM WERE EXCELLENT. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by PHILIP CHARLES - 10 July 2022

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SEAN - 12 October 2020

" I am aware that the industry charges fees for one way hire, and these are paid locally, but I have previously seen them itemised on the AE voucher. Hence I was pleased on this voucher for LGW-LPL to see "OneWay 0.00GBP VAT not Incl paid locally." I took this to mean there was no one way fee on this hire, but I was extremely annoyed on collecting the car to find a fee of over £50 (incl VAT and airport surcharge). I now realise that what you mean is that the fee was not included, but you should not have have specified GBP0.00. It is important to write and understand English. In general terms, I cannot understand why you do not include the one way fee in your quote - after all it is a fundamental part of the price comparison. You must know what it is....and even if it is not part of the quote, it is essential that the correct figure is made known to the client before the hire. And please include the fee in your "rental excludes" info. I chose AutoEurope because I am a regular and generally satisfied customer. However I could have hired from Europcar through the Easyjet website; slightly more expensive, but they guarantee "no one way fees". Very dissatisfied. "

" My dissatisfaction is primarily with Auto Europe, but National get my ire for imposing exorbitant one way hire fees. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CATHERINE MURRAY - 28 September 2020

" Whilst I know that this is on Enterprise Head I am told that some years ago people raised similar complaints about this company on the BBC UK WatchDog program. I would suggest that AutoEurope investigate this and see how many people have fallen fowl of this scam. "

" I am being accused of damaging the car i.e. in that there is a nick out of the tyre. I have had an expert look at the photo that they eventually sent to me. They originally told me that no photos are taken in these situations given the number of these instances that take place. We pointed out the existing damage to the rim and was told that that was OK. There is no way I could have damaged this tyre and although I expressed my concern and pleaded my innocence they still deducted £200 from my credit card. I am disgusted. I will never use Enterprise again and they have not heard the last of this from me. Who ever damaged that rim on the type took the nick ut of the type. If this was not spotted when this was return with the initially damage it is certainly not my fault. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by IAN - 13 August 2020

" Very good "

" Everything was great except at the picking up of the car. As we had booked the car through you they tried to give us a far smaller car than what we had booked. This seems to be a common practice and your customers must be warned. Their lame excuse of it's or similar didn't wash with me. We had 2 large bags and my 3 children are all tall and to be offered a Renault capture instead of a Ford focus was slightly irritating, but me questioning them did get me my Ford focus although they didn't have one at the beginning. Why do they do this? "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by NATHALIE - 08 August 2020

" Perfect. "

" Excellent service and vehicle ! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LONDON, GB - Reviewed by STEPHEN - 10 March 2020

" Great value and love the ability to cancel for no fee in 48 hours. "

" Really helpful and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PATRICK - 29 February 2020

" As above at item 3 "

" I was let down by another company so I needed to book a car for immediate use. I am a doctor and had appointments with patients. National refused to release the car for two hours, in fact to the exact minute at 1443 hours! This was not made clear to me when I booked and I would have used another company in the adjacent counter of the Stansted car rental village. The reason, National said that they could not be sure for two hours that Auto Europe would be paying them for the rental. Please call me to discuss + 44 7879 637094. Thank you Dr Patrick Purcell "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by KATRINA - 25 February 2020

" it was great, however I booked the car for a day more than I intended to, and given this was a genuine mistake, would have liked to be given a little bit of refund as a goodwill gesture. "

" it was great, however I booked the car for a day more than I intended to, and given this was a genuine mistake, would have liked to be given a little bit of refund as a goodwill gesture. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RICHARD - 25 February 2020

" Nothing to add "

" Completely different to my hertz experience from Manchester just a few weeks before. The staff were efficient and couteous and the car was in very good condition. Overall a very good experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by RONALD - 04 February 2020

" Very good as ever "

" Great apart from 30 minute delay when I arrived to pick up and was told there was no car for me "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ROBERT - 09 December 2019

" I have had cars via Auto Europe before, recently in the USA with no issues but getting hit for £1000 until a windscreen chip gets fixed at home in the UK really hurts and has diminished my trust in you recommending good deals in the future. "

" Took £1000 off my credit card until a chipped windscreen fixed. Now after 2 weeks no up date on repair from National/Enterprise. Windscreen repair companies are Mobile and operate 24/7 so why is it taking so long? I have lodged a complaint with them. In the meantime I continue to lose money as my credit card company charges me interest on the £1000. I know I signed T&C etc and was taken round the car in the pouring rain so may have missed that the chip already there. However as a comparison I have just had a car from Autoreisen Fuerteventura for 5 days fully covered and no excess for £50. Just saying how does a 2 day hire in the UK get so complicated and messy? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GLASGOW, GB - Reviewed by ROBERT - 23 November 2019

" No problems from start to finish. Very happy. "

" Pick-up and Drop-off were both very quick. The car was clean and in good condition. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CARDIFF, GB - Reviewed by RAYMOND - 01 October 2019

" Not the first time booking with National, and never regret it. This time, they even called me as soon as I booked to make sure they have everything so that I won't spend useless time filling forms, etc. Great Service all round. "

" Wonderful, hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GARY - 06 September 2019

" All in all a reasonable to good experience though I would like to see the above mentioned comments addressed. "

" I was a little concerned that I had to ask at the gate for some paperwork to have to show that I had rented the car & had insurance. The car had a few dents & scrapes on it & without any proof of acceptance paperwork, it adds to the concern that you may get charged for an existing blemish on the car ( though it didn't happen in occurrence). "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by TAKEHIKO - 11 July 2019

" There was not enough alternative cars to rent. I wanted saloon car with sat Navi but it was small choice "

" There was not enough alternative cars to rent. I wanted saloon car with sat Navi but it was small choice "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by IAN - 16 April 2019

" Excellent service and prices very competitive. Would use Auto Europe again. "

" Service was quick on pick up and drop off. Vehicle was more than I expected. Customer service dealt with my issue straight away on drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SIMON - 03 February 2019

" See above comments about "experience with National". I spoke to AutoEurope by telephone on 11 January. The person to whom I spoke was courteous and attentive, and said she would "raise a claims enquiry" with National, and get back to me during the week beginning 14 January. 3 weeks later I have heard nothing. I am aggrieved that despite the loaning to me of a faulty vehicle I have not been offered a refund on the period of the rental that I did not use. In view of AutoEurope not getting back to me on this question I am not at present inclined to recommend AutoEurope to anyone. I am more inclined to advise friends NOT to use this company when hiring cars. I do however hope I shall still hear from the company with a response to the issue I have raised. "

" The car I was rented by National was a Renault Kadja - in most respects fine, but it had a defective alarm, which went off without reason on many random occasions. This included several instances in the middle of the night. These night time occurrences naturally annoyed my neighbours, from whom I received complaints. As I could not trace the problem, and had learned from consumer comments online that the Renault Kadja is known to have alarm problems, I decided to cut short my rental period, because I feared that even if I obtained a replacement car, my neighbours would not notice it was different and possibly damage it in some way. I therefore agreed with National to return the car to their Beckenham branch on 7 January, which was 6 days before the originally agreed dropoff date of 13 January. National told me they could not offer a direct refund for the period of rental not used: they said I would need to discuss it with Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CARDIFF, GB - Reviewed by WILLIAM - 08 January 2019

" Smooth "

" Good car and staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by TIMOTHY - 06 January 2019

" see 3 "

" Everything worked well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by TOBY - 19 December 2018

" Top notch service "

" The perfect rental. Quick and non fussy check in, even quicker check out. Peugeot 309 car was almost new and a pleasure to drive. Low cost rental always welcomed. 5 stars all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by KATTALIN - 02 December 2018

" I was so happy with the experience that I have just booked another car with Enterprise for my Christmas holiday in Spain ! :-) I will continue to use them in the future "

" Great service. The staff at Southampton were very warm and welcoming. I will use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by FRANCO - 20 November 2018

" disappointed "

" They did not let me hire the car, although I had the right to based on Autocar voucher rules "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by GARY - 22 October 2018

" A very positive car hire experience "

" The process of hiring and returning was mostly hassle free start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KEITH - 27 August 2018

" Not very happy that even though my printed copy of the hire agreement I possessed stated clearly that the one way drop off charge was included in rate, the staff at Heathrow were adamant that it needed to be paid again. Only the staff at Newcastle airport were able to see this as having been paid already and reimbursed me the money. Shame on Heathrow. "

" The staff at Heathrow tried to charge me twice for the one- way drop off charge. This was only sorted out satisfactorily when I dropped the car off at Newcastle airport. The staff were much more intelligent. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ADUL GANIE - 20 August 2018

" The car was the only problem. "

" Service was good only problem was the car (Skoda) size that I had chosen I feel I was not given. The car that was given to me I could only get 1 big and 1 small case in the boot. The back was difficuilt to fit 3 normal size people. The car was a Hyundai onise new full of gagets but no space. Would not recomend that car to anyone and was to expensive for its size. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LONDON, GB - Reviewed by LYNVA - 08 December 2014

" exceptionally helpful. Leo sorted out a difficult situation admirably. Got a great price and a better car for less money. Thank you "

" Young woman who dealt with me was friendly and very helpful. Car was brilliant, return was easy and dealt with immediately. Thank you "

LONDON, GB - Reviewed by DUNCAN - 06 November 2014

" Everything was fine. handled very professionally and with a minimum of fuss, even a couple of changes to the hire dates due to customer error. Website could be a little better. Quite difficult to change details. Not wholly intuitive "

" Arriva; at the airport was fine. A wait of just a couple of minutes to secure the booking. Vehicle was of good standard. Return was not wholly satisfactory. Quite professional but lacked the friendly, welcoming touch. Very perfunctory. the member of staff didn't formally acknowledge that the vehicle had been returned in the order it had left them. "

SOUTHEND, GB - Reviewed by BRIAN - 05 November 2014

" Good friendly service and a very nice car "

" Rather a long checking in period, but I was told that as a first time hirer all my details were needed, and my next hire would be quicker as my details are now in your computer "

LONDON, GB - Reviewed by MARSHALL - 26 August 2014

" great deal. "

" excellent facilities. my experience was quick; i went at a low period though, i can imagine the queues can be quite large during heavy periods "

SOUTHEND, GB - Reviewed by CHRISTOPHER - 14 August 2014

" Excellent Service "

" Excellent. All very smooth and dealt with quickly and efficiently "

LONDON, GB - Reviewed by COLIN - 19 June 2014

" Website easy to use and hire rates are good value "

" Staff always friendly, informative and willing to assist "

BLACKPOOL, GB - Reviewed by TRACY - 21 May 2014

" Staff very friendly. Car was lovely. Prices reasonable too "

LONDON, GB - Reviewed by ELAINE - 29 April 2014

" I always find the best deals with auto Europe and find it really easy to book using the app. "

" There was no queue, I was served quickly and politely. I really enjoy the fact that I can select my own car with national and I tell all my friends how good it is "

STANSTED, GB - Reviewed by CAROL - 02 April 2014

" Only one disappointment, not given explanation of various controls and dials, car like an aeroplane cockpit, but once used to it was a great car but to drive out on to motorways without basic knowledge was a bit difficult. All else was very good "

OLDHAM, GB - Reviewed by TIMOTHY - 23 March 2014

" Excellent service, and the car that I was supplied with exceded my expectations in condition and how clean it was. "

" As above. "

LONDON, GB - Reviewed by GILLIAN - 12 March 2014

" As always I had good and efficient cat hire. The staff on the reception when I arrived were very friendly and helpful. When I returned the car, however, the return staff were not quite so obliging. The man in the returns office could have been more helpful and not quite so rude. The man who did the car check on my return was very nice and helpful. "

" I drove a beautiful car, the Skoda superb. It was amazingly easy to drive but I could have done with a little help with programming the controls. Overall though a good experience and I will continue to use this service. Thank you! "

LONDON, GB - Reviewed by GILLIAN - 16 July 2013

" Booked my car online, no hassle or problems there. Best deal found by far. Have used National before, but Auto Europe got me the best price. Very good all round service, thank you! "

" No problems. Staff very helpful as always. "

LONDON, GB - Reviewed by DOMINIK - 16 July 2013

" Quick and Easy "

" On friday, it was so busy. So had to wait about one and a half hour to pick up the car. However the car was clean and tidy and We had a wonderful holiday with it. The return was easy and quick. "

PLYMOUTH, GB - Reviewed by RALPH - 20 June 2013

" When I rang your office on a Sunday it told me that you were closed whereas in fact the Plymouth office was open manned by a very pleasant gentleman who provided very competent and pleasant service. I told him that management had told me he was closed and he said 'what mangement?' You need to sort yourselves out internally!!! "

" Very very good "

LONDON, GB - Reviewed by JULIE - 21 March 2013

" Received confirmation and voucher immediately, whereby most companies you have to wait. I work in car rental for Europcar and know how frustrating it is when customers do not have a voucher "

" Very pleased with service received "

LONDON, GB - Reviewed by ELAINE - 28 January 2013

" I use the app on my iPhone to hire cars now and I find this one very easy to use. I always find the best prices with auto Europe and now I don't even check other websites as I know this is the best value "

" I have now rented from national at heathrow a few times. I always find them very efficient and friendly. I love the choice if cars, that you get to pick any one you want from the car park. I always tell my friends how good it is! Over Christmas I hired a car from hertz which was a terrible experience, from now on I will stick with national. "

LONDON, GB - Reviewed by TOBY - 17 December 2012

" Very easy to book. However, the car type indicated on Auto Europe (2-door compact) was actually not available when I collected my vehicle. "

" Disappointed at the lack of vehicle choice in the compact category. There was only one make and model available (Skoda 4-door) at collection. Check in and check out was smooth. Vehicle was in good condition. "

LONDON, GB - Reviewed by AZAM - 26 June 2012

" Service was good workers all friendly will use again in a month "