Auto Europe
- North America
- Central America
NIZA CARS SPAIN CUSTOMER REVIEWS
- 7.7
- 7.5
- 8.6
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
NIZA SPAIN Car Rental Reviews
Average Rating for Niza :
MALAGA, ES - Reviewed by TOM - 19 September 2025
" Had to change back wheel, no instructions in vehicle so had to Google them..l declined their roadside assistance package as it was ridiculously expensive.,however we got back in one piece which no additional charges other than for tyre, again at over 400 euros "
" Vehicle was on its last rental , had several scratches and dents but was reliable,the back tyres were not in particularly good condition.It was frustratingly difficult getting through on the phone being cut off quickly after entering dept select options "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by LAURENCE - 02 September 2025
" Pick up too long and old vehicle with 56,000K on clock "
" The pick up took far too long in very warm conditions "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by EDWARD - 02 September 2025
" No fault with Auto Europe, ony Niza. "
" Took far to long at pick up when they were not busy. Hard sell to take additional purchase of insurance and other items. One tyre required air topping up within a few miles of leaving Malaga and had clearly not been checked. Tried to say I had scraped rear bumper when it was evident this was old damage, my photos at pick up proved this. Niza used to be reliable and I have used them often but their attitude with my last few rentals has not been customer friendly. I will not use them again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BARCELONA, ES - Reviewed by ANTHONY - 31 August 2025
" Corrupt system whereby email recipient stated four scratches in realities where dozens. The final insult was the handover scam. "
" Vehicle had steering tracking issues. On returning the vehicle they tried to scam me for two scratches from the multiple scratches in place. My video recording proved they where there on collection. Very very dissatisfied and disappointed. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MARC - 31 August 2025
" I believe that you are part of the fraud as well "
" This was basically fraud and I'm considering my legal options. The price of paid through your agency versus the price I actually paid on the day was triple in difference. Received a completely different model to the type class I ordered. Service was absolutely shocking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by MD MUKTAR - 29 August 2025
" Very happy with the service. Will definitely use them again. "
" Very smooth and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMMA - 27 August 2025
" Very helpful. Haven't sorted the excess claim yet but seem to be helpful and happy to respond to emails quickly "
" Didn't take the fully comp insurance at Niza cars as already had cover with auto Europe. At drop off found a scratch by climbing under the bumper and told me I had no option but to pay as I didn't take their cover and should have done. Manner was rude and offhand. No explanation. Representative actually said " you can go now - take it up with your broker you should have taken our cover" . Requested a supervisor and they refused. Just repeatedly said go now we will email you whatever costs it is. Very poor service "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KYLE - 26 August 2025
" I complained about my experience and auto europe provided no concern or attempt to look into my feedback. It didnt want to acknowledge my email properly and sided with the car rental Firm. "
" Worst experience i have had renting a car. Staff rude and aggressive. I was ripped off and it impacted my first few days on holiday as ive never been treated so badly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by MARK - 19 August 2025
" The staff are excellent and very professional . The pick up time for the vehicle once we arrived was only 20 minutes. "
" The staff we excellent. We were involved in an accident and were able to replace the vehicle and get the original vehicle uplifted within one day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JANE - 19 August 2025
" i'm still waiting for responses for another trip to mallorca in june you've refunded the smaller amount but not the larger amount! "
" was forced again to pay 118 euros = £102.21 for insurance this is the second time after booking with auto europe for over 20 years this will be the last time we book with you! your customer service is appauling!!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by SIMON - 08 August 2025
" Generally good budget rental "
" Good service , but directions to courtesy bus at terminal could be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MIROSLAV - 01 August 2025
" best value "
" We did not have good experience. They rent for very low price and then they do not treat you well. They treated me bad because I booked through broker . Car smelled from cigarette smoke at time of pick up which I pointed out. We had a problem when returning car that it smelled from cigarette smell "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DUNCAN - 23 July 2025
" "all in all" went very well and only have poitive feedback. "
" both pick up and drop off went smoothly and quiet quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ALAN - 22 June 2025
" I would definitely use Niza cars again. My only criticism is that the fuel was half/half rather than full/full which is logistically inconvenient. "
" Almost new car with no damage. Short shuttle bus trip from the terminal to the garage very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 06 June 2025
" As above "
" Good value but not ideal having to get a mini bus from the airport to the depot "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DOREEN - 10 April 2025
" Good quality and clean cars "
" Efficient and good quality car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILL - 06 March 2025
" Good deal and good vehicle "
" Worth noting the procedures for vehicle pick up as not on the main airport site. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SARAH - 23 February 2025
" It has left a black cloud over my otherwise perfect few days away. Actually the shuttle bus was very convenient and quick and the price was good but to be invoiced for something I was not responsible for has left me feeling very angry. I now check twice was and it seems it is common practice for Niza to charge people like this. It is nothing but a scam. Why would autoeurope collaborate with these crooks? "
" Niza have blamed me for a scratch on the alloy wheels and invoiced me €220. I only parked in open car parks and 100% didn't make this scratch. The car had a big scratch at the front when I collected the car and the photos they gave me at the time show the scratches on the wheel. When I have disputed it they just sent me an invoice. I feel robbed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JAMES ANDREW - 21 January 2025
" Still do not know if extra insurance money has been refunded no paperwork given when car collected and no e mails sent to cofirm "
" Took ages to check in over 1 hour "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CAMILLA - 21 December 2024
" More than happy with everyone who attended to me at Niza. However I was given an email address that I still have to email to request a refund of the additional 60€ (or was it 69€) "
" Very Happy with everything on every level! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ROBERT - 18 December 2024
" Efficient. No waiting around. "
" Close to the airport and easy to find. Fuelling station close by. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 14 December 2024
" See above "
" Pick up slow Return of car instructions non existant nobody present in the yard "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by ALAN - 13 December 2024
" I would hope you get back to me regarding my above experience with Niza and hopefully can help me get a refund. "
" They charged my credit card for the deposit rather than putting a hold on it, then when they refunded it lowered the exchange rate dramatically, costing me over £80, even though the actual exchange rate had not moved. You need to point out to your customers which unscrupulous companies are doing this. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PATRICK - 01 December 2024
" I don't think I should have to pay because Niza cars let me down. Can you help ? "
" Car wouldn't start on last morning. Had to get taxi to airport or miss flight. 150 euro! Niza charged me for collecting and starting the vehicle 180 euro! Won't relent though I say it's their car let me down. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ANTHONY - 22 November 2024
" Excellent car hire "
" Excellent car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 29 October 2024
" As good as it gets "
" Could not have been better. Absolutely no hassle picking up or dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SAAD - 23 October 2024
" I will definitely use again "
" Very smooth transaction. No hidden charges "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KRISTOPHER - 15 October 2024
" Good company "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RUSS - 28 September 2024
" Pickup and drop off fine. Niza are unbelievably critical of car condition on return despite the car being scratched to hell already. Won't use again "
" I was charged €132 for a <5mm stone chip in clear coat "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PETER - 25 September 2024
" Very happy with auto Europe. Second time we have used you now and would use again "
" Very easy however since dropping off the vehicle we have had no correspondence from Niza regarding the deposit return which has been deducted from our account. We was told we would hear via email but still waiting 4 days later. The vehicle was returned with no damage and a full tank as instructed so unsure why it's taking so long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CRAIG - 23 September 2024
" All went smoothly. "
" Find them trustworthy and honest, not had a problem yet. Would prefer that they provided the car with a full tank of full like stated in the booking. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by RAYMOND - 16 September 2024
" Good all round easy pick up and drop off "
" Generally very good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TRACY - 12 September 2024
" It's always hit and miss depending on who you get to deal with when you pick up the car but we were lucky this time. We'd hired from Niza a few times before and were ready with all info including an International Driving Licence, as although you don't need one by law they sometimes ask for one as it's "company policy!" "
" As with all the Spanish car hire companies they try and sell you extra insurance when you collect the car but always purchase an excess insurance before you go from someone like Reducemyexcess.com for £40 for 12 months as it works out a lot cheaper. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 07 September 2024
" Always check AutoEurope first to get a "feel" for the market and then check comparatives if I book direct with the companies. Then decide whether to book direct or through AutoEurope "
" They were great all-round. Would highly recommend especially if you have bought a zero excess package through AutoEurope (ie Niza insurance rather than AutoEurope's) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RICHARD - 04 September 2024
" Smooth and efficient to deal with, easy to change car if required and swift to amend details if something was typed in incorrectly by myself "
" Shuttle pick-up from the airport was a short wait of approx 15 mins. Staff member at Niza was efficient and was clear to make sure we checked condition of the vehicle in detail, even advised to take photos / video (we didn't take out the full insurance cover, if we had then we wouldn't have needed this step). There is quite a large hold on the credit card but I was aware of this as it's clearly highlighted on the paperwork. Vehicle was not as fresh as some but we required a 9 seater so not as available which is to be expected. Car was clean and tidy with a full tank of fuel. We did have a tyre pressure warning but quick stop to get some air sorted that easily enough. Upon returning we mad sure the tank was full, needed to wait a few minutes for Niza to inspect, advised no issue and we were promptly returned to the airport. I'd seen some recent reviews which got me a little nervous that we may be stung with the existing damage etc. but taking the time to listen to the representative and carefully inspecting the vehicle resulting in worry for nothing... credit card hold was released a few days later. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by IAN - 25 August 2024
" As above. Other than slight faff on arrival ref pick up, all else excellent. "
" All great, just auto Europe paperwork needed to explain Nizacars shuttle from airport better I.e. location of pick up outside terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 17 August 2024
" All went well, new car... "
" V. Slow at pick-up but apart from that good... "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 15 August 2024
" Overall very happy. "
" A little difficult to find out info regarding collection point and bus pick up at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERIN - 05 August 2024
" There is no clear guidance about the insurance available and whether or not the car rental company perceives it to be satisfactory. "
" It took about 2 hours to pick up the car between a long wait for the bus to the rental depot, and then a long queue to be served. I've never waited so long in the heat for a car! I had paid for insurance with Auto Europe but when I got to the desk at Niza was told that this insurance did not adequately cover. I was told I should not have bothered buying insurance from AE and instead had to pay an additional €375 to Niza. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 26 July 2024
" Easy to use - like to fact that you can pretty much cancel at any time "
" Great company - had ordered a T-Roc and got a Peugeot 3008 - much bigger car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 26 July 2024
" See above "
" Slow at reception when collecting car average condition good speedy service on return of vehicle and immediate return to airport no wait like when we arived "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by NICHOLAS - 24 July 2024
" Easy to use and very cheap price! "
" Nice lady at check-in, offered extras but wasn't pushy. Car had some exterior damage but was all detailed on the rental documents. Smooth drop off and deposit returned within 48hrs. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 23 July 2024
" Very efficient service and all the staff were polite and friendly "
" All in all a quick and professional service Staff were polite and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MONICA - 09 July 2024
" Good experience, accepted credit cards needs to be more clear "
" Nice people and good quality vehicles. Only issue is that Amex is not supported, does say this in very small print but needs to be clearer "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 30 June 2024
" Because you use a rental company like Niza, and I had to spend more than an hour on the phone to you for support and your customer care service didn't take my call, I'm quite unhappy with your service. You did give me the support that I needed in the end though. "
" They tried to scare me into buying more insurance, they seemed uninterested in customer care and didn't provide end of rental documents until after Auto Europe contacted them. Not good at all! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PAUL - 05 June 2024
" Would recommend without reservation. "
" Excellent company good quality car in excellent condition. Swift pick-up and drop off no fuss. Would definitely recommend and use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MIGUEL - 30 May 2024
" no comment "
" returned the car they refused to inspect it then sent me an email saying the bonnet of the car had damage l did not use the car apart from the journey to and back to the airport so i have no idea where the damage happened "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MICHELE - 22 May 2024
" Good experience with Auto Europe, but terrible experience with Nizacars "
" Nizacars should be avoided at all cost. They try to scam customers out of the deposit by pointing out minute scratches to the car, to try and retain the deposit, even though no-one would be able to notice them and despite taking out their insurance. They are aggressive, rude and scammers! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MARTINA - 16 May 2024
" Was happy with speed of answers to queries by Autocar. "
" Trouble free process, helpful staff at Málaga office. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RADEK - 03 May 2024
" Just the bad pick up experience, the rest was fine. "
" They don!t have any sign of collecting place, nobody answered the phone almost for an hour. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MATTHEW - 21 April 2024
" All comments as written above. "
" When we got to the place to pick up our first experience was to hear other customers complaining to the company about trying to be ripped off by Niza for damage they hadn't done. Not just one person but a few. So it wasn't very reassuring to hear. The person we dealt with right from the start was quite persuasive in trying to get us to take out the full insurance even though we had it already with auto Europe. When the car was brought to it it was quite battered and bruised already. Took many photos so I was not accused of the damage on return. The car drove ok but the scrapes all over the car was not a good advert. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DAVID - 31 March 2024
" See above comments box "
" On picking up the car We felt pressed into taking out the extra excess insurance, which I did, was 140 Euros, to save any hassle at the drop off. This did include a "Free upgrade" This does seem standard practice across the industry and it would be helpful if this could be included in the price. The pick up information failed to tell us to phone the Niza office when we arrived so they could pick us up. We were waiting over an hour at the airport. I did phone you but although the person I spoke to was very polite and was keen to help, they even rang Me back, they did not give me the correct information. Which was to ring the Niza office on arrival. Niza then said because we were over 2 hours late they could have charged us more, they did not?? And they did not send a shuttle bus because they didn't know when we were arriving. I did think I'd provided the flight information to you when booking, it was not on their paperwork, I presume this was My mistake?? Everything else was fine, the car was good, probably bigger than we needed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by TRACY - 28 March 2024
" Beware of credit card charges for foreign transactions. We bought our own excess insurance in UK for £35 for 12 months so had to leave a credit card deposit. If under a week they do not charge your credit card but just hold the details. We had the car for 8 days so they charged my credit card and I had to pay £60 in bank charges although they will credit my card. "
" Beware of credit card charges for foreign transactions. We bought our own excess insurance in UK for £35 for 12 months so had to leave a credit card deposit. If under a week they do not charge your credit card but just hold the details. We had the car for 8 days so they charged my credit card and I had to pay £60 in bank charges although they will credit my card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEREK - 20 March 2024
" Overal the experience was pretty good. It was not very clear where and how, we could find the Niza office/depot. It was only the kindness of another operator who told me where to go when I got off the plane on arrival.... "
" I am a little worried about the casual manner of the staff when I pointed out damage to the car before I took it away. There was no walk round inspection with me. I took photos though. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RHYDDID - 27 February 2024
" Generally speaking Auto Europe have been fine on previous experience, but their use of Niza is a real disappointment. "
" Their whole business model seems to be based upon hiring out cars that are already covered in scratches and then finding "another" scratch and attempting to charge the customer for the additional damage. It's a bullshit approach to running a business and you should be ashamed for working with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MICHAEL - 19 February 2024
" See,above. "
" Not good. Staff not at all.pleasant. wanted me to sign contract without seeing it. Asked for contact. Not a nice response.Gentleman then got involved and told me this was unusual. At this stage had not received damage detail and he wanted me to sign contract. Eventually was shown the damages on her PC.After leaving the office later in the afternoon I received an email with the details on it. The return experience was not great either. Very unpleasant staff. Would recomend Auto Europe but wud not recomend Niza Cars to my friends and FAMILY. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JAYAL - 14 February 2024
" Remember to use again. "
" Very clever friendly and knowledge people. Always helpful and lovely people. Remember "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 02 February 2024
" Niza are thiefs! They pressured me into purchasing insurance which appears to be nothing but a sham as the payment did not go to a properly registered insurance company but rather some related company of their own by the name of "Spain Project Biene MA Malaga Esp". After I returned the vehicle it was checked and they said everything was fine. They've now charged my card for Eur400 which I did not authorise as they they reported no issues to me at inspection and I had already taken out their insurance. The vehicle was not in the best condition with prior scratches which they told me not to worry about given that I had taken out their insurance. I've really enjoyed booking cars through Auto Europe in the past but you must look into and report this company to the relevant authorities and take them off your panel as they will damage your reputation. As you can imagine we're very upset with whats happened and it has caused a lot of stress. We're considering our next actions and would appreciate if you would call me to discuss at +44 (0) 7840 976 291. We hope you will help resolve this and thank you in advance. All the Best Peter Di Ciero "
" Niza are thiefs! They pressured me into purchasing insurance which appears to be nothing but a sham as the payment did not go to a properly registered insurance company but rather some related company of their own by the name of "Spain Project Biene MA Malaga Esp". After I returned the vehicle it was checked and they said everything was fine. They've now charged my card for Eur400 which I did not authorise as they reported no issues to me at inspection and I had already taken out their insurance. The vehicle was not in the best condition with prior scratches which they told me not to worry about given that I had taken out their insurance. I've really enjoyed booking cars through Auto Europe in the past but you must look into and report this company to the relevant authorities and take them off your panel as they will damage your reputation. As you can imagine we're very upset with whats happened and it has caused a lot of stress. We're considering our next actions and would appreciate if you would call me to discuss at +44 (0) 7840 976 291. We hope you will help resolve this and thank you in advance. All the Best Peter Di Ciero "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by KENNETH - 25 January 2024
" There was nothing negative about this experience. Excellent company and service. "
" Nice people. Nice cars and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REGINALD - 20 December 2023
" always first class "
" we were left waiting at the airport for 45 minutes for the minibus to transport us to the hire car depot "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAREN - 14 December 2023
" Please can you confirm my 300 Euro refund "
" Easy and smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 06 December 2023
" All round very satisfied with booking process, Niza, and the vehicle "
" Excellent service and car in excellent condition with low mileage "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MIGUEL - 02 December 2023
" all very good "
" everything went very well "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 01 December 2023
" Apart from the above excellent "
" Very good and handy to airport. It was just that I got a car just 1/4 full and needed petrol half way to my destination "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PHILIP - 27 November 2023
" As always do a full check for any damage, everywhere. "
" Waiting time for shuttle bus was a while, however car was great, and check in,no fast selling of extra insurance, returned car early and this wasn't a problem. I picked the car up not full of fuel, and was told this , and to return same, I returned full as thought this may cause a problems. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by WILLIAM - 24 November 2023
" Unlike my experience with Niza I gano axe to grind with AE - I've used you a few times in the past and never had an issue. But I do think you need to look at your continuing to do business with Niza as it can only reflect poorly on yourselves "
" On arrival undue pressure exerted in an attempt for me to take out their excess cover. What if you have a breakdown- you'll have to pay recovery fees. You are hiring car for an extended period anything could happen. I had already explained I have an annual excess cover policy which covers everything- I know because I checked before leaving UK. At the same time I could hear conversation taking place at next table where client was being told he'd have to pay for turning up late - 5 hours = €500 This was picking car up not dropping off late. Returning to my experience with Niza - I'd read contract and saw that excess would be charged as hire exceeded 8 days. I also knew I'd be charged for a full tank as it was full to full. My issue there is that tank was shown as 4/8 on contract and when looking lady noticed less than that so said just bring back below 4/8.. Nothing in writing. All very well if she is there and remembers 30 days later. I was debited a €150 for petrol. Having nearly filled from empty know it would cost about €80 to fill. The car itself had been through the mill and had numerous scratches on bodywork and alloys. Don't know how you could tell what was existing and what might be new. On return of vehicle the advisor was not interested in inspecting vehicle. I asked when will I get excess payment back - and I quote - depends on the exchange rate. I've now been back 3 days and heard nothing via a vis car condition or money return. I've been hiring cars abroad for best part of 25 years and this is without doubt my worst experience- it's the uncertainty following return of vehicle not being checked. As far as I'm aware no additional damage to that already known. On previous hires where car inspected- excess return is processed immediately. Email sent saying all ok - that's another thing my friend pick up a car from them a few hours earlier and he received email confirmation of vehicle contract / condition - I was given a paper copy. Inconsistency of approach. Incidentally the €1950 charge hit my account within 48 hours. Think that says it all. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by GRAHAM - 23 November 2023
" 1. When you arrive at night it can be a bit undaunting knowing where to go to pick up transport to Niza. 2. Definitely an area of their operation that can be improved. 3. When the contract is sent to your email address it would help if they sent an english version. I don't want to spend all of my holiday translating it. Other than these minor issues I always like dealing with Auto Europe/Niza Cars. "
" Always a pleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 22 November 2023
" I am satisfied by the service provided by Autoeurope. However, as already stated, I would strongly urge Autoeurope to reconsider their business association with NIZA. Exposing your clients to such a company is likely to reflect on your own business. "
" Dreadful company. Seemed more interested in the excessive hard selling of their insurance, even when told I wasn't interested and had my own cover they continued to try the scaremongering hard selling of their own insurance.. The full-to-full fuel policy was not adhered to, only 4/10 in the tank, which inevitably means one is likely to return the car with more fuel rather than run the risk of penalty charges. When returning the car, no one wanted to check the condition of the car and they only took the keys. They took the 1200 euro deposit plus 100 euros fuel charge IMMEDIATELY from my credit instead of posting as a pending transaction, consequently I had a £33 currency conversion charge to pay to my credit card company. I will have the same when my deposit and fuel charge are finally refunded therefore costing me a total of £66 in currency conversion charges where they should have only been pending charges. It is now 4 days since the car was returned. There were no new dents or scratches and more fuel in the tank than when got it, BUT my refund has still NOT been credited to my credit card. If they can take the deposit immediately, then they should be able to make the refund immediately. I would strongly urge Autoeurope to reconsider how they do business with such a company because I will certainly NEVER use NIZA again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by REMO - 21 November 2023
" Good overall but the wait for the shuttle bus was not acceptable "
" It would be better if the car had a full tank of petrol and it has to be returned full. Very long ( almost unacceptable ) wait for the courtesy bus from airport to niza depot "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by RICHARD - 11 November 2023
" No problems "
" Very good experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by NIGEL - 09 November 2023
" See above note. You emailed me about a week before we went to state that a credit card was needed. We have never needed one before and did not have time to arrange for a new one "
" My wife and I are retired, we do not hold credit cards as our bank balances are thousands of pounds in credit. We were forced to take the most expensive insurance option because we didn't have a credit card. Had your site made that clear at booking, we would not have used you or Niza. To compound how badly this wa shandled, we were told that had we booked direct with Niza, we could have used our debit cards for the deposit. Fuming "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DUNCAN - 09 November 2023
" ok "
" we booked a Golf equivilanr car and we got a Renault Captur - Niza said its Auto Europes fault as tehy dont have Golfs. I said the Captur is smaller than a Golf size car and they said Auto Europe is to blame !!!! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by SUHAIL - 01 November 2023
" Feel that Niza are very pushy when it comes to selling upgrades - and as a bare minimum there should be cover with an excess in place "
" I felt the check in was quite uncomfortable. To be told that I would be responsible for any scratches or damage and if the car broke down I would have to pay to have it fixed seemed unreasonable to me. The only way out was by paying at least 65 Euros - which I declined as I had already taken out excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAVID - 09 October 2023
" See above "
" I am being charged for damage that was not my fault "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DAVID - 29 September 2023
" Smooth booking experience. "
" I have a high confidence when hiring from Niza as the many vehicles I have rented from them have been good quality, feature-rich and rarely have ant problems. Their damage monitoring is thorough, but efficient. Sometimes there is some short waiting for the shuttle bus at the airport or at the return. Malaga airport often moves the shuttle bus pickup point. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 26 September 2023
" I feel ripped off "
" I was told the insurance you sold me as "full" was not sufficient and I needed "full full" insurance which doubled the price of the car! Really? "Full" doesn't mean full, you need "full full". Classic bait and switch "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANGUS - 25 September 2023
" Have hired through you before and found the process very straight forward as it was on this occasion. "
" The member of staff was very keen for me to take insurance, so I had no excess to pay. The cost was twice the cost of the car hire. I was told that I would be charged for any mark on the car not previosly recorded. I said that most car hire companies allowed for small marks but NIZA do not so take extra care before taking the car out of the garage. I was unable to find one of the marks which was recorded and photographed before I left with the car. I asked about this but was merely told not to worry. Not a great experience. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PETER - 24 September 2023
" My flight was cancelled and I flew 2 days later. My booking was cancelled. I had to find another car through Travel supermarket. I am still awaiting a return of the £323.86 without any feedback on the promised 5 to 10 working days at 17 working days "
" You cancelled this booking due to air traffic cancellation on 28/8/23 . I am still waiting the refund of £323.86 you promised would be in 5 to 10 working days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by TOM - 17 September 2023
" Excellent hassle free "
" Great service allround friendly .efficient staff.. Used before and likely again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 15 September 2023
" Helpful service, nice car and no queuing at airport. "
" Car clean and ready on collection, just took a bit longer checking on return and a bit of a discussion about a mark that was an existing one. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANTHONY - 23 August 2023
" Good overall but the practice referred to above would stop me using them again. "
" Everything was fine apart from the underhand way in which they debit the excess charge to your credit card for rentals over 8 days instead of merely blocking it off. This had the affect of hitting me with an additional £25 charge when the "refund" was made. I'm sure this is flagged up somewhere in the terms to cover themselves but left a nasty taste in the mouth. Absolutely no need for it and just a way of punishing people who have they own insurance cover. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PAUL - 11 August 2023
" Have used Auto Europe many times and will continue to do so as we've always got great deals. Will avoid Niza though next time. "
" As soon as I arrived the lady was pushing me to take their insurance - real pressure selling. Telling me that whilst I have insurance from Auto Europe, it wasn't theirs and any scratch, damage or breakdown would be my fault and I wasn't covered. They wanted to charge me £300. I refused and then they said I would get a basic car etc. she was really rude when I pushed back on the insurance. The car was great and the transport to and from the terminal was excellent - just a shame about the hard sell approach. Customer next to me was getting the same treatment "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 12 July 2023
" Highly recommended "
" Every aspect excellent. Difficulty finding shuttle bus at arrivals but just walked instead "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VIOREL - 29 June 2023
" Fair treatment. Issues solved very easy "
" Even if the car provider was, tried to get more money from me. They help me to cancel for free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WARREN - 29 June 2023
" Very easy to collect car, pleasant staff. "
" Excellent service. The car provided was brand new and very high specification. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by NTRITAN - 23 June 2023
" I had to pay extra to enjoy my holiday so overall the value for money felt like a scam. Thanks but not thanks. Next time with big writing you can tell us that right things and not in small writing if it even exists. "
" They charged us extra because they didn't accept our credit card. I didn't receive an email that said Amex is not accepted and she said you have to pay extra which was unacceptable so I felt cheated. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALISTAIR - 30 May 2023
" They are all at it: trying to rip customers off for insurance scares which I covered externally for 40 + euros as opposed to the 160 to 280 euros on offer as I signed up. But apart from that all good. "
" Will comment when I see whether the forced possession of 1300 euros gets returned as 1300 euros. Also they never really discussed the fuel policy ....they just charged me 18.20 euros for a very small amount of fuel. No discussion. No advice just a hit on my credit card and an invoice. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMMA - 18 May 2023
" See comments above. I have been billed for extra money even though I took out insurance. "
" I felt pressured by the staff on pick up to pay for extras. Pick up took a long time due to this. I checked the vehicle on pick up but it was dark in the parking area. The original photos were only emailed after I had returned the car, and therefore not confirmed by myself. Some of these photos are not of the car but of the staff member's feet. On return I was told I have damaged the vehicle but I haven't. I have now been billed extra money even though I took out insurance. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADAM - 06 May 2023
" It would help if cars had a manual enclosed or available for downloading as not all of them are exactly the same and it takes time to figure out which instrument or app does what. "
" Straightforward and quick. Used Niza before and was happy then too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SYED - 15 March 2023
" Easy to book "
" Very relaxed and friendly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 05 March 2023
" very smooth "
" As usual very good "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 02 March 2023
" It went well car was 7 seater but not a big as I expected "
" All ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DUNCAN - 01 March 2023
" 0 "
" 0 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HYWEL - 27 February 2023
" I highly recommend booking through Auto Europe "
" A great car, great price & easy to use! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 17 February 2023
" It was fine up to my contact at Niza when returning the car "
" I feel that I have been ripped off by Niza as they have charged me £104 for a stone chip damage to the car which was less than 2mm and I believe should be fair wear and tear as this could have happened at any time and was not directly caused by me. I pointed out to their representative this and started I was not happy to be held responsible for any damage. He said the damage would be reviewed by his boss and they would let me know. I have not received any communication but the money has been taken from my credit card account. I would ask that you take this up with Niza and secure a refund. Even if with their small print terms that something has to be paid. £100 plus is too expensive to repair such a small stone chip which would only require 2 dabs of paint to fix. I await your comments. Kind regards Andy Smith "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ABDELAZIZ - 12 February 2023
" I always use autoeurope car hires. Very easy to find a good company car Excellent service and great prices. Thank you "
" Excellent customer service and excellent cars Very near the airport terminal and great prices. Very trustworthy and reliable service Thank you NIZA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PREETHI - 29 January 2023
" Really good experience with Niza cars. Sometimes the car hire companies at Malaga airport can be dodgy so you do have to be wary! "
" I asked for a small car, was able to choose Renault Clio and it suited me fine. The only downside is they block off €1,300 from your credit card if you don't take out insurance with them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAME - 28 January 2023
" I only use Auto Europe when looking for a suitable vehicle abroad and have had excellent service both in locating and ordering one and any questions have always been answered quickly "
" Although the car was different from the Audi I had ordered the BMW was an excellent anlter and in some ways better as I already own one. Transfer from the Airport to Niza cars was quick with the premises to collect the car from only approx 10mins away and the process at the handing over stage went very well!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANDREW - 26 January 2023
" We've used Auto - Europe before however not for a long time as have preferred Avis due to a bad experience in the past with firefly & Goldcar therefore steered clear of third party rental companies...however thought we'd try them again as not too happy with Avis prices on this occasion and can honestly say it was all extremely easy and the price was excellent, therefore on our next trip we wouldn't consider anyone else other than Niza - Auto Europe "
" Fantastic service - Lovely people at the office and on the bus to and from airport...Great upgrade paid extra but without any hard selling from the Girls in office...We've hired cars from many different providers in lots of different countries and therefore can make a fair observation of service...This was definitely very high in the ratings and will be using them for sure on our next trip to Malaga "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 30 November 2022
" Always get good deals from AE "
" When checking over the vehicles, before taking them out, the vehicles are too closely spaced together and the area is not very well lit. This makes it very difficult to take photos/videos of the car prior to driving out. Other than that, Niza are very good to deal with and godd value for money. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by MATTHEW - 30 November 2022
" Autoeurope is one of the only companies that truly includes all what they say they do, easy to use service and gives the best price "
" I have rented with Niza through Autoeurope before and once again they were amazing, got a free upgrade in vehicle too for being a returning customer, counter staff were lovely and spoke english, drop off was quick and the driver of the shuttle was very prompt and helped with bags "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 25 November 2022
" On arrival at Niza we were told that the "full insurance" that we paid with auto Europe doesn't actually cover anything so we had to take out the insurance with Niza. Not impressed at having to pay two lots of insurance so I won't be going with autoeurope again. "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 06 November 2022
" I always recommend Autoeurope, not only for competitive prices and convenience, but also because, when I had an issue before with NIZA (delay in return of a deposit), Autoeurope intervened and I then received the deposit almost immediately. "
" I have always been very happy with AutoEurope and mainly satisfied with NIZA. However, after many satisfactory rentals with NIZA, in recent years, when I returned the car this time, they pointed out a tiny (1mm or less) chip on the windscreen. I think it was unlikely to be caused when I drove it (around 80kms only). But they are charging me €200 for this damage. I am not happy about this and have appealed to NIZA, on the basis that I am a loyal and very regular customer. If they still charge me, I would be unlikely to ever use NIZA again. I would not mind, of course, paying for damage that I caused or even that another driver or passerby caused. But a tiny chip is surely "wear and tear". Next they will charge for tyres being slightly more worn that they were at pickup time. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 04 November 2022
" I was a fan but I have had a bad experience. Have messaged customer service and the support is absolutely rubbish. I now realise when things go as planned everything is OK but if not the support is rubbish. "
" They were OK. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CLIVE - 04 November 2022
" Auto Europe were great at every step of the way. I contacted a gentleman a couple of days before we left the UK and he was more than helpful, and the gentleman that I spoke to from Malaga was the only friendly voice I heard during the car hire debacle. Top marks for Auto Europe, but I wonder what it would have been like with another car hire company, perhaps all the Malaga car hire companies are like Niza?? "
" We have not hired a car at Malaga airport for over ten years, having been on all inclusive packages in the interim, so were a bit 'rusty' and therefore not 'street wise'. The woman at Niza asked for €1,500 deposit that we were expecting, but then demanded a payment of €147. I said that I had paid £144.86 to Auto Europe, she replied that she didn't care about that, the £144.86 was nothing to do with her she wanted €147, she even wrote it on the back of my paperwork. We were by this time getting rather frustrated and upset, so I called Auto Europe and had a very nice gentleman who explained that we did not need to pay this, however, the woman insisted we did, refused to speak to the gentleman from Auto Europe, and just argued - then all of a sudden she said that she had not asked us to pay the €147 and had just been explaining! - Explaining what? This put a dampener on the whole of our holiday, she was so rude, threatening to take all our deposit if there was a scratch on the car, I was so nervous about driving the damn thing, I drive 10-20 year old cars in the UK, but this thing was so modern that I hadn't a clue how to even start it. No handover with explanations of what did what. We eventually found a start button and proceeded to leave the depot. Never again!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAULO - 01 November 2022
" Was a good experience without accidents... recommend taken extra insurance to cover car glass and wheels, some European countries charge an arm and a leg for a little dent in windscreen and a little dent side doors when people not careful in car parks.... "
" Good bus service pick up and drop off...helpful staff, good car condition. Took extra insurance to cover car glass and wheel's... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 28 October 2022
" Good as usual "
" Good but required photos to be taken all around car on check out which they referred to on check in so good phone camera required at both ends of rental Check in was abit impersonal check out good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 22 October 2022
" No problems "
" Good. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 21 October 2022
" Although the car was in good condition, the process of obtaining the correct level of insurance was made more difficult by booking through holiday extras, together with the effort required to collect the car. The car itself was not well prepared, having a TPMS alarm that should have been sorted out before I collected it. "
" We were made to wait a long time whilst all of the 4 operatives were either on the phone or wandering around the garage. I felt that the receptionist was trying to find something wrong with the returned vehicle even to the point of taking photos of insect marks on the paintwork. This made me distrustful of returning to Niza in the future. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LINDA - 18 October 2022
" Bad "
" My flight was delayed.due in at 9pm I was told after 10pm there would be 40 euros to pay. I picked up the car at 10.30pm - felt very pressured to take out extra cover for 126 euros because they said they would waive the 40 euros if I took the insurance. I have previously always picked zero excess which should mean just that but now does not - I noticed the Spanish men picking up their hire car were not pressured as I was (a woman) it was hard not to take the cover as they were going to block I think 1200 euros on my credit card. And it seems I didn't have full cover even though I paid for this with autos Europe. Then given a hybrid petrol and electric car. It was late nearing 11pm - had no help at all with the dashboard which I was not familiar with. Everything in Spanish - surely this could be changed by Niza for a loyal customer who comes year after year for over 40 years. The fuel - this must not have been checked - take full and return full? That's a joke. I didn't use the car this time as our resort was walking distance to everything so only used for getting from and to airport. It's no more than 30/40 miles to elviria and back to airport - had to put 32 euros fuel to fill? On a hybrid car? It cannot have been anywhere near full on pick up. So it cost over 300 euros for the car for a week - niza have gone from strength to strength with the latest cars etc but this is at the expense of customer service and satisfaction. Sadly I'll be trying another provider next time. I said I had my own extra policy cover (which I shouldn't need as this was zero excess but it was a hard sell until I gave in as I was tired wanted to get to bed and just wanted to get out of there and start my holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by WILLIAM - 12 October 2022
" Will definitely consider Niza Car Hire next time in Malaga "
" Polite and efficient service - car drop off very quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NINA - 06 October 2022
" Our flight was late so we came in late. Still within the 3 hour limit for our car. We were 15 min late because we waited for shuttle to Niza. At counter they said they would charge as an extra 70 euros for being late. Our rental was already 90 euros. Even if we were late, we already paid for the car that day so why even charge? We left the Niza rental office and went to rent a car at Europcar. We felt that Niza was not honest and worried about renting with them. Very unfriendly organisation. "
" Our flight was late so we came in late. Still within the 3 hour limit for our car. We were 15 min late because we waited for shuttle to Niza. At counter they said they would charge as an extra 70 euros for being late. Our rental was already 90 euros. Even if we were late, we already paid for the car that day so why even charge? We left the Niza rental office and went to rent a car at Europcar. We felt that Niza was not honest and worried about renting with them. Very unfriendly organisation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PHILIP - 03 October 2022
" I have submitted an excess claim to the relevant department but have to say that Auto Europe should investigate the fact that the fact that the cover offered was treated with disdain, certainly by the man employed at Niza on the evening of September 8th "
" Having used Niza, via Auto Europe, many times in the past 15 years I was truly astonished at the manner I was treated. I was virtually told I should have booked with them direct and taken out their insurance. The excess cover I had taken out via AE was totally rubbished and as I had arrived late the man just wanted to lock up and turn the lights out whilst I was looking around the vehicle. Upon returning the lady went around the vehicle with a strong light and accused me of causing 3 lots of damage to different areas of the vehicle, two of which I doubt I'd have spotted to have taken photographs of upon collection. I definitely got the impression I was paying for someone else's damage previous! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by TONY - 02 October 2022
" Would not use again. Scammed into paying for a wheel damage.. "
" I have been scammed into paying for wheel damage I never caused ..now raising a dispute with master card over your charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAMIAN - 28 September 2022
" I paid extra insurance when booking believing this included everything. I would have been better off getting the vehicle with no insurance as I had to pay 90 euros to Niza for full insurance. I was mis-lead on the website and will book direct with Niza next time. Very disappointed!! "
" Niza were very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOUGLAS - 27 September 2022
" As above "
" Excellent service. Fast transfer. Lovely car. Would definitely use Niza again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FERGUS - 20 September 2022
" Not the normal arguments about what cover is required/included. They took the stree out of vehicle hire "
" One of the best experiences I've had at a car hire provider. They explained the insurance cover and I selected what I wanted. I got the car I booked. Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 14 September 2022
" Excellent service. Pick up point at Malaga Airport easy to find by turning left out of Arrivals and waiting for mini bus "
" None "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEORGE - 29 August 2022
" The collection and return was quick and straightforward. "
" The booking was 'full to full' but the car was not full and I was requested to bring it back with the same amount of fuel, which is always difficult to do. There was a lot of sales pressure to take out extra insurance packages. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SCOT - 28 August 2022
" Pre paid insurance needs to be verified with hirer before purchase or you end up paying for two lots of insurance like I did "
" Make sure you understand the insurance options before booking. Niza stated pre purchased insurance was not valid and this is confusing "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DERREN - 24 August 2022
" Please see above. "
" All good. Check in was quick. On return the car was checked in front of me and given the "thumbs up" I received a full refund within 3 days of returning home. I highly recommend. The only downside is they advertise that they are at the airport, when they are actually a short courtesy bus away. But, thats a small detail. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MONICA - 21 August 2022
" I will definitely use and recommend Auto Europe on future trips "
" Theu were really professional, explaining everything. The car was in great condition and everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICK - 07 August 2022
" AutoEurope are the best. Say hi to Reggie Sysko, if he's still with you. "
" We've used Niza many times via AutoEurope and they're fine. However, this time when we picked the car up the guy handing over the car got in a strop because I said I didn't want any extras. And he tried to scare us into taking their extra insurance. Obviously, this is a usual car rental tactic but in this case we had to prevail on him to explain certain aspects of how the car worked because he was so pissed off at us. This was not service with a smile. Overall though we'd use Niza again. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 02 August 2022
" See above. "
" Firstly, we were led to believe the shuttle bus would go from outside the airport, but on arrival there was no sign of it. It turns out it's a short walk past the building - not a problem, but there were no signs directing us to the shuttle bus stop. Quite a few passengers were wandering around aimlessly looking for the shuttle bus. Secondly, on arrival at the NIZA garage were subjected to the usual pushy sales of the additional insurance. We had insurance with Autoeurope. We even had paperwork from them saying "you do not need to buy additional cover at the car pick up". But the man at NIZA still insisted that we would be in big trouble if we had an accident. He said that in order to claim from our insurance we'd need a police number, and that the police wouldn't give us a number as they never do apparently. He pushed and pushed but we held firm and didn't pay extra. He then rolled his eyes and basically implied that we'd regret it. I'm sick of this happening every single time I hire a car. If I ever find a company who don't do this, I will stick with them for ever. Clearly that will not be auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 26 July 2022
" Hi when I collected the vehicle I was offered the choice for a fee to insure the glass and mirrors - I thought it was a wise decision- the car body work had some bumps and scratches and was told not to worry about those- only the glass and mirrors where recommended for additional insurance cover a cost of £70 and a card swipe was taken for £350.04 - as a returnable deposit. When I returned the vehicle with no extra damage I was given to understand everything was in order . On my return to the UK my credit card was refunded £329 - somewhat less then the original card swipe, the email from Niza cars was in Spanish so if there was an explanation I could not understand it - perhaps this is something that you can explain please? Regards Steve "
" Hi "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 22 July 2022
" AutoEurope were generally very good - seems as through confirmation of the additional insurance premiuim pre-booked was not passed to Niza who cast doubt on the validity and scope of this insurance. "
" Apart from picking the car up everything went very smoothly. staff were clearly overworked, lengthy wait encountered and was encouraged to take out additional insurance - even though already bought and paid for this via Auto europe "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NATHAN - 12 July 2022
" Great experience. Friendly staff and great car. Free shuttle to/from airport. "
" Car was in excellent condition - very modern. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 05 July 2022
" I bit disappointed in the tactics of this company as I have in fact used Malaga Car for over 10 years and was trying out a new supplier for a change "
" When I returned the vehicle an operator said I had damaged an alloy and pointed this out as a rear wheel damage.I showed him the original photos which pictured this exact same damage but they had it recorded as a front wheel he acknowledged this and said OK. I then received an e-mail identifying that I had returned the vehicle with a damaged alloy I immediately refuted this with a responding e-mail and pictures "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by GRAHAM - 29 June 2022
" Very happy, thanks "
" Very happy, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VINCENT - 28 June 2022
" Would like further simplification to T&Cs and whether rental company requires DVLA points information "
" All good. We got upgraded. There was clear diagrams of where there was scuffing to the alloys. Shuttle was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 09 June 2022
" Drop off was a nightmare "
" Very hard to find their position. Sat nav does not take you to the right place. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 21 May 2022
" DITTO MY COMMENTS ABOVE "
" I WAS INITIALLY SHOCKED AT THE INCREASE IN THE COST OF CAR RENTAL. HOWEVER THE CHOICE TO GO AHEAD WITH RENTAL WAS ENTIRELY DOWN TO ME. FOR PIECE OF MIND I CHOSE FULL INSURANCE COVER AS YOU CAN SEE FROM MY RENTAL AGREEMENT WITH YOU. NIZA CARS INFORMED ME THAT ALTHOUGH BODYWORK WAS FULLY COVERED, TYRES , WINDSHIELD AND BREAKDOWN COVER WAS NOT INCLUDED UNLESS I PAID AN ADDITIONAL 98EUROS. IF I DID NOT WANT THIS ADDITIONAL COVER I WOULD NEED TO LEAVE A 300EURO DEPOSIT . TO HAVE COMPLETE PIECE OF MIND WHILE DRIVING IN SPAIN I PAID 98EUROS FOR COVER I UNDERSTOOD TO BE ALREADY PART OF THE RENTAL AGREEMENT AS AN INCENTIVE TO PURCHASE THIS EXTRA COVER I WAS OFFERED A VEHICLE UPGRADE. I WAS TOLD IF I HAD BOOKED WITH NIZA DIRECT IT MAY APPEAR TO BE SLIGHTLY DEARER BUT FULL INSURANCE COVER WOULD BE PROVIDED AND MEAN FULL COVER PLUS CANCELATION PROVISION ETC "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PETER - 09 May 2022
" Used Auto Europe on several occasions and I have always been pleased with the service received. "
" Unfortunately we had the hard sell for extra insurance, something I didn't need. That was the only downside. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 05 May 2022
" Ok but Niza cars were very good "
" Smooth pick up and hassle free drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 29 April 2022
" see above. "
" . I was surprised to be told that we were technically outside the hire window, which is only 2 hours from when the hire is originally booked to start from , due to a slightly delayed flight. What is the point in giving a flight number if no account is taken of this to hold the car for your arrival. We got the car we had booked anyway, so not sure why the service desk took this line, but it was not very welcoming. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SZABOLCS - 23 April 2022
" Happy customers "
" Absolutely recommended this company. Easy and quick procedure to get the car and drop off. Shuttle bas only couple of minutes to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTINE - 20 April 2022
" When I called AE from the car hire place, as soon as the person heard they was an issue I was cut off; there was no help whatsoever. Huge confusion about what insurance I had purchased and how it was to be covered particularly around guarantee payments. Not a good experience at all. Very disappointed. "
" The car was fine. There was much confusion about the insurance paid already to AutoEurope and additional insurance required to have full cover. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KATHRYN - 14 April 2022
" Overall extremely polite and efficient service "
" I was pleasantly surprised at the service I received from Niza, I will definitely be a return customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 13 April 2022
" Overall very good. My only criticism would be the condition of the vehicle, although pretty good it had approximately 20-30 little scratches/dents etc. "
" Quick and efficient staff. I think the check in process could be quicker if you offered the ability for clients to enter their driving information prior to collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by LINDA - 11 April 2022
" Not anything like it used to be and no consideration of customer loyalty. "
" I've used this company for 30 plus years - I go to Malaga perhaps twice a year and book through you - perhaps niza don't like this ? The pick up was efficient although not under cover as the weather was bad and raining - luckily not long till minibus came. My flight was delayed 3 hours due to snow at Leeds bradford and I was sat on a plane with no means if contacting niza - I was told on arrival at the office that in 10 minutes my vehicle would have been cancelled? That was something new to me. But I couldn't have rung anyway plus it takes 10-20 minutes to get from airport to niza - they didn't give me a paper with any marks on the vehicle already for me to acknowledge so they could have said any previous renter damage was down to me - also they blocked about 1200 euros from my card even though I had booked full excess through you. You would think that niza would want to at least acknowledge and look after long standing loyal customers but no. I think all these hire car companies are the same - they're not happy unless they are getting paid for extras like extra insurance to cover damage or extra driver etc etc. Puts you off hiring a car these days. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 03 April 2022
" Great. Especially the ability to cancel and change. "
" Very smooth experience. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRIS - 12 March 2022
" nice and easy "
" good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 09 March 2022
" Very easy process. "
" Pushing the insurance for the car. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ELAINE - 28 February 2022
" From initial quote from Auto Europe to returning the car after the completion of the hire everything was very smooth. "
" Not the first time I have used Niza cars and again are more than happy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 28 February 2022
" Nothing on the voucher as to where to find the shuttle bus - very frustrating. "
" It took us an hour of walking around, in and outside, of the terminal before we eventually found where the shuttle bus was to be found. There is no mention of where on the autoeurope voucher - it simply states: 'see below for pick up details shuttle service', but there is nothing below! After finally finding the area dedicated to shuttles, waiting for it, finally arriving at Niza and completing the paperwork, we were then told we would have to wait as they had not got a car ready for us! The total experience cost us about 2 hours!!! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by KARL - 08 February 2022
" Of you let this type of things go on to your clients "
" When I went to lift car I was told 4 of my credit card 4 digets didn't work until I took out extra insurance on my debit card which has exactly the same number as the other 4 cards fruad "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HOWARD - 16 January 2022
" There is a need for Auto europe to make sure that there is no pressure sale on collection of cars, also there is no pressure on return, when there is already damage to the underside of car, which you did not see on collection. "
" Pressure sales on pick up of vehicle. Damage to car. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by CRAIG - 24 December 2021
" Good price, no problems. "
" Easy to use, friendly staff, didn't feel pressured into taking any extra insurance and wasn't ripped off on returning the car. Makes a change from most car hire companies these days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LINDA - 22 November 2021
" Not great this time "
" Not Niza's fault but new pick up arrangements were not sent and so unaware of where to wait for pick up plus minibus didn't come until I rang when other businesses sent a few vans for pick up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 06 November 2021
" Excellent service car very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 02 November 2021
" Always very happy with AutoEurope and the rental companies they use. This last one, however, is very alarming. "
" They have retained an excess deposit and are now claiming myriad tiny scratches and dents, as damage we have caused. We did no damage at all and have photos of the many small scratches, marks and dents on the car when we collected it. But when we try to send this evidence, their email account "is full" and won't accept our emails. Very worried that I am being scammed by Niza. They have been fine always in the past, so it is a surprise. But when I search, I find so many comments about them doing the same scam on lots of other renters. All of them cannot be just making it up, so I think there is a real issue with Niza. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 24 October 2021
" Better car than expected. "
" The car hire was on a full to full basis, but on pick up it was provided on return as pick up (3/4 tank) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 13 October 2021
" When I ordered the car it said full insurance but this was not the case as windscreen and tyres was not covered. Full should mean full not have to pay more on arrival "
" Disappointed the car was not full of petrol unfortunately I didn't check when I collected but had to fill up on the first day. Also had to increase the air pressure in all the tyres "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by JAMES - 12 October 2021
" Why use auto Europe when you are then blackmailed into paying more money "
" I was unimpressed 1/ no pick up at airport we had to hire taxi 2/ when phoning depot for assistance he was unhelpful 3/ after paying extra insurance to auto Europe we were give another three options of costs 4/ we had to accept €150.00 and a deposit of €400.00 I would not recommend your service "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 11 October 2021
" I am uncertain as to future use of Auto Europe as my experience of Niza raises doubts to Auto Europe supplier selection process "
" Extremely unhappy - I have separate excess insurance which led to Niza on this occasion taking additional steps ie insisted on washing car before undertaking inspection and identified minor scratch 2.5mm long - this was so superficial that I did not take photos at point of hire. I offered to polish it out but they insisted would require painting which was ridiculous .Outcome was 100 euros charge - agent could not understand my outrage as I have excess insurance but I consider this to be an opportunistic scam targetting individuals who have taken out their own insurance and as a principle I will not use Niza again. Seems to be very short sighted strategy as they have lost 12 weeks future rental business this year "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 11 October 2021
" cv "
" Relatively cheap price considering the very high prices being charged by other rental companies but I had to put up with the usual very hard extra insurance sell along with the dire warnings, etc. Probably won't use again "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TIMOTHY - 29 September 2021
" Five days before the rental was to start I tried to alter the collection time by just two hours. I was told the only way to do this was to cancel the booking and create another. That would have cost more than £100 extra. I only wanted a minor change but in view of the price I did not change the original booking. Poor service for something so minor and no attempt was made to contact Niza to see if this was possible. Very disappointing. "
" I had two cars during the rental period as follows: 1. First car had identified "damage out" with alloy wheels and tyres at collection but no explanation about the tyre problem. It transpired that one tyre had a puncture and required filling with air each morning as pressure had dropped from 34psi to around 22psi during the day/night. A time consuming search for a petrol station with a working airline Car returned after several days and a replacement provided. The original car should not have been provided - it had a known fault and was unsafe for me, my passenger and potentially for other road users. We had to make a detour to exchange the car wasting time and wasted another hour at Niza Cars whilst the exchange took place. Neither at the time of the exchange nor at the end of the rental did we receive any apology from the counter staff at Niza. 2. Second car fine but when returning it the receiving member of staff complained about it being dirty - we had driven through heavy rain that afternoon. We were told that we should have cleaned it before returning and "to get out of the way" whilst they inspected the car. The receiving member of staff also commented to a colleague in Spanish after reading the system notes (not knowing that my passenger was Spanish) that "I'm going to have trouble with this one". This is not the way to treat customers but most important is that, in the first instance, I was provided with a car not fit for the road. Most unsatisfactory. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MARK - 21 September 2021
" Have used Nisa in the past without problems, but this time it was far from smooth. Disappointed. "
" Car not ready at pickup, as being cleaned, had to wait around with 2 year granddaughter for over half an hour. When car finally arrived after a lot of chasing by me, it was covered in small dents and chips and I was expected to tick off all these before driving off...really nor practical. Car seat very expensive (84 Euros!), what option do you have but pay? Drop off they had no person to inspect car and again had to wait, until told to go with it uninspected after 15 mins. Shuttle bus driver and service was good. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by ALEJANDRO - 20 September 2021
" it was a easy and great experience, waiting though for Niza car for return the money the have blocked in my bank account. they told me though it will take 4-5 days. "
" everything run smoothly from beggining to end. nothing to complain about. on an improvement note, waiting time for the shuttle bus could be shorter, since we were not in a rush, there have been no problem. but Niza car should advertise to account for 25-30 min transport time, and not 10-15 min. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 08 September 2021
" As above, con merchants "
" Issues with the tyres pressurisation that had to be manually pumped up at isolated location due to failure of a cap, plus over inflation of one tyre, that resulted in damage to said tyre and then were charged €200 despite the issue being caused by NIZA. Form said there was a fault with the tyres plural but when came to check in claimed only meant one tyre hence the charge. Complete con merchants, will never use them or consequently Auto Europe again given charge "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by BARRY - 18 August 2021
" Not good "
" Not good "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by HUGH - 04 December 2020
" Holiday Autos should re-emphasise to all Niza users their practice of deducting 1200 euros from the hirer's Credit Card for the duration of the hire period. "
" Cost and quality of car hire was excellent. Long term hires, 28 days, requires a FULL PAYMENT BOND from Credit Card, 1200 Euros is a considerable deduction which many may NOT have available. The general Malaga Airport Car Hire Companies practice is to BLOCK a Bond Sum, which is much more acceptable. Niza should review their practice and go back to BLOCKING OFF 1200 Euros from the hirer's Credit Card... this practice will harm their business for future hires! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KARL - 06 October 2020
" Because of the above "
" When I booked car it said no excess but when I picked up car was told only body of car was covered ,not glass of three so had to pay a further 60 euros "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEORGE - 12 August 2020
" Cancelled hire as Covid restrictions imposed. No help from Auto Europe basically tough you can only get refund if done 48hrs in advance of hire date. Wish the Government gave me 48hrs notice. "
" Hire cancelled but use Niza regularly and they never fail to please. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 12 August 2020
" I like the fact that I can book a car and if the prices drop I'm then able to change the car to take advantage of the prices. Also saves me checking multiple companies - many of which wouldn't offer the free cancellation. "
" I did not take out their own insurance to remove the excess. They debited my card for the full excess amount whereas most companies just block it on the card. A family member had also warned me how they suddenly find damage on the return. For him it was the roof (not normally somewhere you check but I did). For me it was under the front bumper trying to tell me it was damaged. I certainly didn't do anything however I never crawled under the car when I checked it. In the end they agreed nothing was there. The car was excellent, the turnaround time was good but the 'feel good factor' was lacking. I'd consider using another company next time - unless the inclusive insurance was equiv to another company without. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVE - 13 April 2020
" No help to get my money back, "
" The company robbed me in the middle of an epidemic "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by GRAHAM - 23 March 2020
" Excellent Service and only 2 minutes from the airport "
" Excellent Service and only 2 minutes from the Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 23 March 2020
" Pretty hassle free pick up and drop off. "
" I've used Niza every time for renting in Spain for about 5 years with no real problems. Car was quite scratched this time. Very hard to see on a shiny black car and even more impossible to photo/video so time was wasted showing them the damage. Apparently they were all recorded but they now don't email the photos they already have. This is disappointing as one time I was saved from a charge only due to the damage being on their photo!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by LINDA - 17 March 2020
" Good service and not as expensive as some "
" They're brilliant if you get full excess and they give u a free extra driver "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 13 March 2020
" Much harder attitude to hirer compared to when I first used 12years ago. Also seems to be the last courtesy bus to arrive to pick up "
" Not the company it used to be. Despite effecting full insurance fear tactics to take additional cover, presumably commission driven "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVID - 10 March 2020
" Upsetting "
" Yet again a company looked for "new damage " on return. I was able to show the alleged damage was nonsense. I have ceased using two companies because of this practice but this is the first time Niza have attempted to extort extra funds "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 05 March 2020
" Autoeurope is fine but the hire companies are hell bent on selling full insurance to the point of being illegal in their actions to do it. "
" We arrived 95 mins late and were told that the car was no longer available. After 30 mins discussion the only way we could get a car was by paying full insurance an extra 380 euros and then they found a Octavia estate was now available but was automatic. (Never driven one before). We took it just because it was 9.30 pm and we had a young child with us. The rest of the hire was fine but we restricted driving to just 500km over the two weeks. Stop off was fine. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MALCOLM - 04 March 2020
" A 6 RATING IS PERHAPS A LITTLE UNFAIR AS AUTO EUROPE GIVE A COMPREHENSIVE LIST OF HIRERS AND ARE OBVIOUSLY NOT RESPONSIBLE FOR THE TREATMENT BY INDIVIDUAL COMPANYS . HOWEVER IF YOU LOOK AT THE STAR MARKINGS OF ALL THE COMPANYS , NOBODY GETS A 5 STAR RATING . PERHAPS ALL OF THE COMPANYS ON YOUR LIST SHOULD BE ADVISED TO TREAT THEIR CUSTOMERS BETTER OR PERHAPS THEY CONSIDER THE PUBLIC AS FAIR GAME AND A ' CAPTIVE AUDIENCE ' . "
" AS ALWAYS TREATED WITH MINIMUM FRIENDLINESS . CAR FUEL TANK NOT FULL , HAVE TO GUESS AT THREEQUARTER FULL TANK WHEN REFILLING ON RETURN . HAVING HAD SAME PROBLEM BEFORE WE PHOTOGRAPHED FUEL GAUGE . WE AS ALWAYS TOOK PHOTOS OF ALL THE EXTERIOR SCRATCHES AND MARKS ON CAR AS ON RETURN YOU ARE ALWAYS TREATED LIKE A CRIMINAL ! A SMALL MARK WAS FOUND UNDERNEATH THE REAR BUMPER WHICH WE EITHER MISSED ON COLLECTION OR WAS MADE BY SOMEBODY PARKING TOO CLOSE . APPROX 10CM X 2CM , GREAT DELIGHT BY THE STAFF MEMBER WHO FOUND IT ! THEY COULD CHARGE US 170 EUROS FOR SOMETHING THAT WAS NEVER GOING TO BE ATTENDED TO JUDGING BY THE EXISTING DAMAGE ON THE VEHICLE . ( COST IN THE UK , £50 ) "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by NICHOLAS - 03 March 2020
" Great service, and for us this was nearly the cheapest car hire option by far. "
" Easy pick up from the airport, to hire car office, nice people, easy process and we was soon on our way. Same dropping the car off. Only minor negative was the car was an auto, not manual, we could have waited for the correct car, but we was eager to get going. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by HANNA - 22 February 2020
" as above "
" There were no hidden charges and the people at the desk were friendly and helpful. I had terrible experiences before renting a car from Barcelona airport with other companies so I was pleased to have a positive experience. I would definately recommend Niza. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 14 February 2020
" Service is easy to use offers good prices. "
" Quick and efficient service. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ALEX - 14 February 2020
" I booked this car after carefully examining the terms on your website. I am not inexperienced in renting cars from yourselves as you no doubt can tell from your records. The terms on your website did not reflect the actuality. I will not be using Niza cars again and I will be less likely to use Auto Europe because of my experience in this hire. "
" See main comments below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by EILEEN - 12 February 2020
" Efficient friendly staff "
" An excellent service. Immaculate car and no pressure to buy any additional packages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 01 February 2020
" Very disappointed about the silly extra charges when I pre booked with waiver taken on car "
" When hiring the car online I pre paid the extra waivers. When I arrive I get stung with extras costs. For mirror damage, glass damage, if the car broke down, if the battery died, ( on a new car very unlikely). Put all your extra charges online at first. I wouldn't have booked with you knowing you were going to charge me more when I arrived. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CONNER - 14 January 2020
" Auto Europe may have other relationships with other vendors besides Niza, so I can't really say. "
" They advertise a cheap price, but then to get your car they try to upsell you insurance. If you don't do insurance they block EUR 1,500 on your credit card for up to a month. Also, they are insane about damage to the car. I am a responsible person, so I would do everything I can to protect the vehicle but they are crazy. They told me if there is even the tiniest scratch they automatically will take a minimum of EUR 300. Are you kidding me!? If it buffs out or only costs EUR 25 to fix, why charge me EUR 300? (They obviously told me this while trying to up sell me the insurance). I thought they were joking but when I checked out the car they indicated there were already two damaged areas and showed me on a diagram on my contract where the damage was. When I went to the car to look, I couldn't find the damage. I had to call the employee over and he pointed out the tiniest of scratches. I asked him if he charged EUR 300 to the person that returned the car with those scratches and he said he did. They were tiny door dings! They buff out! Can't believe it. Charge the appropriate rate. Don't advertise a cheap price only to turn around and try to get customers to buy an insurance package out of fear. It's bad business. Defiantly will not be using Niaz ever again and will advise friends to avoid. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MALCOLM - 01 January 2020
" Car badly scratched , fortunately took lots of photos otherwise would have had an argument. Always feel on the defensive , pushed for extra insurance and car minutely examined when returned hoping we have missed something with our original inspection . A smile would help as well ! "
" Car quite marked . Fortunately took lots of photos otherwise would have had an argument! Always feel on the defensive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVID - 13 December 2019
" Great prices, nice cars, better than average experience "
" Currently are one of the best car hire companies at Malaga Airport. Check-in could be faster only one agent working. Check-out at end of hire is always difficult if companies insist on checking minor marks on bodywork even if it is only a minute or temporary mark. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HUGH - 07 December 2019
" Excellent trouble-free car hire experience from Niza, and always use AutoEurope as a price comparison site. "
" Very efficient hire experience from Niza agents, car spotless with any small scratches noted on the hire agreement. Good experience with Niza, if the price is right from AutoEurope I will be happy to use Niza again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 03 December 2019
" see above "
" yT were obviously unhappy that I had booked through AUToeurope and not direct -tried to push insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 26 November 2019
" As above "
" One of my better hires from Malaga car hire providers. Very nice newish car, a couple of pin prick scratches identified by Niza no dramas, a pleasure to hire from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MUSTAFA - 24 November 2019
" Good customer service from Auto Europe as they inform me regarding my car rental booking . "
" They are Crooks not trusted, blame me very small spot and charge 170 Euros which I have not done any thing. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by JOHN - 23 November 2019
" Very Good; have already recommended you to a friend! "
" Excellent Car and superb value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 12 November 2019
" Easy to use and would use again. "
" Mini bus pick up area needs to be signposted, but otherwise all was reasonably okay. Would use again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by TOMASZ - 05 November 2019
" Good choice. "
" everything tonę smoothly. Staff were polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 04 November 2019
" All very easy "
" Good selection of cars, good service and good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARETH - 29 October 2019
" The experience was one of the better ones I have had with car rental. Niza seeks a smaller company and everything worked out fine. "
" After long plane journeys one does not usually relish the idea of waiting for the shuttle and then queuing at the desk. The shuttle did take a while but there was only a queue of 2 at the desk. The girl was very chatty and helpful. She was annoyed to see the boot was still full of rubbish so she took the car to maintenance to be cleaned. There were a few dents in the car but the Opel soft top is a super car for our purposes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MALCOLM - 26 October 2019
" As above "
" Have used Niza several times , this was probably the quickest booking in . Really nice clean car other than the inside of the front and rear screen which is what we have come to expect with all car hire companies and stops me giving a ten ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MICHAEL - 22 October 2019
" No issues - all worked well and there was good value too. "
" All great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TRACY - 21 October 2019
" Picked up promptly on arrival and driven the two minute distance away from airport to collect car. More convenient than picking up car at airport and struggling to leave multi storey car park. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ABDELAZIZ - 19 October 2019
" Excellent price excellent customer service excellent booking and safe. Thank you "
" Excellent customer service and friendly customer...very nice friendly professional people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 15 October 2019
" Seems Auto Europe prices can vary epending on season and time of booking - still sussing this out. Rates excellent if you pick your time. Why pay £200 if you can pay £50? "
" Arrived 1.5 hours late, and subsequently charged for late evening arrival - apparently I forgot to provide Flight info, which I now cannot prove either way. Desk-clerk was not as friendly as usual with Niza - maybe he didn't want to work late? Otherwise the deal was sorted quickly and efficiently, car was in good condition, and 1500 Euro deposit refunded promptly on return to UK as usual. Have used Niza for some years without problem, unlike a couple of others when I tried cheaper firms. Rates available via Auto Europe are very competitive if you pick the right time to book! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLIN - 14 October 2019
" Never had a problem with Auto Europe "
" I have used Niza on a number of ocassions over the years and have usually had the same thing with them trying to sell the additional insurance, I have my own CDW so do not need it. This time I was told that their terms and conditions had changed and that they would take the 1600 euros deposit from my credit card and hold it for 45 days before returning it or I could pay 126 euros for their insurance. I am not sure if it is legal to hold the money once the car is returned but as I did not want them to have the money I decided to pay the 126 euros. I felt that I was being held to ransom by Niza and will not use them again. I have read similar reviews on Nizas web site so I assume it is common practice. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by MARTIN - 13 October 2019
" As above "
" As we could fly due to a medical emergency a day before. We had no means of cancellation to get a refund. Loss all money payed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANTHONY - 01 October 2019
" Efficient, good price, good cancellation arrangements "
" Good price, excellent car, efficient service, no hidden costs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 29 September 2019
" I think Autoeurope should campaign for transparency in the hire process and greater honesty from hire companies. "
" Better than most. I have hired in Spain for 16 years and am disgusted by the frequent attempts from companies to extract added funds. I have been accused of causing damage that pre-existed! by other companies. I will continue with Niza. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MIGUEL - 29 September 2019
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 16 September 2019
" Always book through Autoeurope and now take their all inclusive insurance, only had to claim once and went smoothly. "
" What a brilliant local business, no hard sell, efficiently run, great value, possibly the best rental experience I've ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARCOS - 10 September 2019
" Easy and clear. Simple and quick. "
" Smooth and rapid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 01 September 2019
" Easy "
" A very efficient locally run company with an excellent choice of vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 21 August 2019
" As above "
" Most helpful and obliging. However, some difficulty in negotiating and finding the pick-up point upon arrival....at Malaga Airport.... some walking and tedious waiting involved. Some 'confusion' in terms of allocated 'pick-up' point as there are so many different mini-buses picking up various clients. A system, whereby with some visual and directional clarity would certainly assist travellers on where to go and pick-up and contact the provider! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JONATHAN - 21 August 2019
" We did OK, bus fairly painless, brand new Golf, size as expected, but other customers took the example of the Skoda Rapide to be the car they should have actually got rather than an indication. "
" Shuttle bus OK, fairly quick although a bit of disarray at the bus stop with people jumping queues depending where the bus stopped - so families might have been there first, but others who just arrived selfishly got on the bus because it stopped in front of them. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KATHLEEN - 08 August 2019
" Sorry that I couldn't pick up car. "
" Couldn't pick up car because I lost my driver's license. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REMO - 06 August 2019
" Good overall service. Near airport and have used them on many occasions "
" Fast efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ROBERT - 31 July 2019
" I had arrived a bit late and was told the car i orederd was a way and had to take a upgrad at 100ur exter not happy then tried to sell me extra insurance 250ur but i had my own but he was not happy and demanded 1500ur deposit not happy ilooed after the car and the day I left went round the hole car no marks on it BUT when I handed the car in he jumped in took it round the corner and called me out and pointed out a mark on the back wing and wheel (it was not there when I arrived) I rub it of but informed me I had to pay it was a scam NOT HAPPY !!!!! "
" I had arrived a bit late and was told the car i orederd was a way and had to take a upgrad at 100ur exter not happy then tried to sell me extra insurance 250ur but i had my own but he was not happy and demanded 1500ur deposit not happy ilooed after the car and the day I left went round the hole car no marks on it BUT when I handed the car in he jumped in took it round the corner and called me out and pointed out a mark on the back wing and wheel (it was not there when I arrived) I rub it of but informed me I had to pay it was a scam NOT HAPPY !!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by FERNANDO - 26 July 2019
" Perfect. "
" Second time with them really happy all around "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MALCOLM - 13 July 2019
" Quick and efficient I use them every year for that reason "
" Quick and efficient I use them every year for that reason "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOUGLAS - 24 June 2019
" Easy to use and good staff "
" On arrival the handover was quick and pain free and on the return it was just as quick. Staff were good and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by DAVID - 18 June 2019
" vary good "
" except for the wait at the airport to be picked up everything was very good car,staff etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 11 June 2019
" Good experience "
" Niza cars have always provided consistently high service, good cars, as advertised and little hard-sell on the insurance extras. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 09 June 2019
" See above comments. "
" Horrible hard sell about needing more insurance when we got there. Telling us we effectively didn't have insurance and if anything went wrong we would be liable for thousands (even though we'd taken out the insurance in advance) and that we needed to pay more. Overcharged us for car seats compared with what was originally quoted when we booked. I won't ever use Niza or Auto Europe again following this experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOSEPH - 20 May 2019
" As above "
" Always trying to find additional damage that doesn't exist. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by MATTHEW - 16 May 2019
" Great service "
" Great service and ended being provided a better car than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SHELLEY - 21 April 2019
" My review is for autoeurope and Niza. As soon as we arrived at Niza they told us that the insurance we had purchased with auto Europe was worthless as it didn't cover us for the fees charged when a car is being repaired. Regardless of who's fault it was. We we bullied into Paying 90 euros for ANOTHER insurance with them. The first insurance with AXA refused to let us cancel. It's a big scam with Niza, auto Europe and AXA avoid! "
" My review is for autoeurope and Niza. As soon as we arrived at Niza they told us that the insurance we had purchased with auto Europe was worthless as it didn't cover us for the fees charged when a car is being repaired. Regardless of who's fault it was. We we bullied into Paying 90 euros for ANOTHER insurance with them. The first insurance with AXA refused to let us cancel. It's a big scam with Niza, auto Europe and AXA avoid! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 03 April 2019
" Auto Europe just delivers what it promises to do "
" When I hired the car, there was unacceptable pressure to take their insurance. When I returned it, I would have been charged for alleged damage had I not taken pictures when I hired the car. The agent was most disappointed I had taken pictures,. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by KEITH - 03 April 2019
" Everything was dealt with very weird and I have no complaints at all. "
" No problems at pick up and the car was brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHARLES - 17 February 2019
" very good value "
" good value but a little pressurised aboiut their insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TERENCE - 16 February 2019
" As comment in para 3 "
" I have my own insurance The attitude to ware and tare damage on vehicles is intimidating "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JEFFERY - 14 February 2019
" I would recommend this company to anyone "
" Very Good no fuss "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 29 January 2019
" Auto Europe failed to notify me that Niza's terms had changed! "
" Changes to hire conditions meant being forced into paying for expensive insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PATRICK - 24 January 2019
" Great service from start to finish and great price overall "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 24 January 2019
" Hassle free. Very good prices. "
" I have hired with Niza for several years and found them really good. But some of their staff are now pushing their CDW waiver very hard and very rudely (telling me that they don't want my business) so I am now having second thoughts. And the cars on both my most recent rents have had small problems: insufficient oil in one, and wax not washed off the car (so can't see through windows) in the other. Standards are slipping. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by TERRY - 24 January 2019
" Always First Class "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 19 January 2019
" first class "
" first class from pick up at the airport to drop off back at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FREDERICK - 14 January 2019
" easy to book through auto Europe website. "
" Staff very efficient but still feel pressurised to take their insurance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ROBERT - 12 January 2019
" The car we were provided with was as we expected. "
" Staff were very helpful and the pick-up / check-out process was very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CECILIE - 10 January 2019
" We couldn't call Auto Europe to get any help as it was a Sunday. Niza just referred to call Auto Europe if we had any issues, but we coulnd't get in touch. We really wanted to change to another car hire on the spot after our experience with Daniel, but we couldn't as we were afraid that we couldn't get our money back. We will NEVER use Auto Europe og Niza again and will tell everyone to avoid you! "
" We was met by Daniel who was extremely rude and unfriendly. The first thing he met us with was just the order: Passport and creditcard! No Good Morning', 'hello', or 'Could I please see your passport and have your creditcard'. He was EXTREMELY rude and angry with us from the 1st second we stepped in the door. Obviously he is working with many tourists, but so obviously that he just hated us as tourist! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by PETER - 18 December 2018
" If you can tolerate the delay caused by the shuttle pick up it is a good service and much cheaper than the airport pick up - unless you are prepared to risk Goldcar or Firefly "
" see below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JORDAN - 13 December 2018
" Easy to book and very good value for momey "
" Very professional No hidden costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTIN - 10 December 2018
" See above "
" Upon returning the vehicle, they found a tiny mark on the door that was apparently not there before. I certainly didn't touch anything, but I suppose another person may have opened their door against mine. Anyway, for what I would simply have tee-cut out, they charged me 145 euros, which I would like to reclaim off you, as I took out full insurance at the time of booking. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 10 December 2018
" Quick pick up and drop off Efficient staff "
" Cleanliness of windscreen was my only real complaint "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by EDWARD - 01 December 2018
" Good "
" straight forward and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ABDELAZIZ - 23 November 2018
" Excellent and Top......niza car hire....honest people.thankyou. "
" Excellent service and honest .and no extra or hidden charges..i been using niza for 12 years.and i only use niza..i thank them for there excellent service..thankyou NIZA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 19 November 2018
" Easy and efficient "
" On the whole very efficient. The main downside is the walk to and wait for the courtesy bus when collecting the vehicle. The drop-off when returning the car was very quick and easy, though, and the courtesy bus was waiting and took us straight to departures. The car had lots of scratches but it was fine to drive. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CHRISTOPHER - 17 November 2018
" A wide range of companies and vehicles with very transparent procedures. No surprises. "
" Niza offers a very competitive car hire package which I have used (together with other firms) for several years. It used to be 'cheap and cheerful' - older cars but I never had a problem with them and it was a great relief not to have the hard sell of over-priced excess waiver packages. Then they got a new fleet of cars and I was very happy! More recently, the cars have got a bit older (but still perfectly ok) and from time to time one gets a hard 'excess waiver' sell (but nowhere near the experience of the worst offenders). On this last occasion, the check-out lady was very good and check-in was problem free. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 17 November 2018
" Never again, "
" The insurance, besides being incredibly overpriced at 20 euro a day, (yearly Spanish coverage is about 380 euro), was not reimbursed properly at the return counter. There were 4 days remaining on our rental yet only 60 euro returned. Last time I checked, 20 time 4 is 80, not 60. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by STEVEN - 14 November 2018
" Good comparison and straight forward. Need to manage their suppliers however who seem quite happy to criticise AE. "
" Ridiculously hard sell for their STAR insurance. Said that given it was one of their premium vehicles it had to be taken out despite already having excess insurance. Refusing to take it, they said the vehicle had to be back 90 mins before scheduled drop off time and needed to allow time for a full inspection. Also told me I was not allowed to dispute anything they found and that I couldn't shout or be unhappy. Also said deposit would be held for 45 days (their T&CS say 3!). Then went on to criticise AutoEurope saying this is what happens when I book through a reseller. If they don't like people taking up their loss leaders, don't post cheap last minute deals on AE! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DORRIEN - 12 November 2018
" We have been using Auto Europe for at least 4 years, only today I have recommended you to a work colleague who is travelling to Spain in the very near future. I especially like the upgraded total insurance cover, this obviously gives peace of mind but it is far cheaper than the additional cover the rental firms try and push on to you at the rental desk "
" We have used Niza for the last 4 years and the quality of their cars for the price is miles better than any other rental firm we have ever used. This time we were upgraded without any sales pressure, to an SUV that was less then 1 year old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by THOMAS - 07 November 2018
" Easy to use booking service. I would welcome more clarity on what to expect from your partner car hire firms and for those who fail to meet a certain standard to not be an option at all "
" Astonishingly aggressive, bullying and threatening staff like nothing I have ever experienced before. They insist you take out their insurance policy otherwise they "have their own rules for charging customers" which third party insurers cannot get around. They also committed to giving me "the worst car they possibly could" after not taking out their insurance, refused to acknowledge the scratches I identified on the car (they said I should take photos now and we can discuss on return) and said we would automatically be at the back of the queue when returning the car so I should return it at least an hour early. I left feeling more than just uncomfortable. These guys should not be allowed to trade. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by ANTONIO - 05 November 2018
" Good location . very swift service. "
" Very nice staff. No hard sell and very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SARAH - 05 November 2018
" . "
" The agent went for the hard sell to get us to upgrade when we arrived. We spent about 20 minutes discussing what the options were before going with our original choice. It's a bloody pain when you arrive somewhere, tired from the flight then someone tries to sell you something. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ROCCO - 05 November 2018
" The car hire cars are always damaged "
" This is my second time with niza. On both occasions they have given me badly damaged cars. The staff are rude and said if i wanted a decent car i would have to pay more money. I have pictures to prove it. They keep trying to force customers to take out the extra insurance to the point of bullying.i am extremley unhappy with them.you should take niza off your site "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by AMIE - 02 November 2018
" I liked the ease of AutoEurope but I will not choose Niza again. "
" The staff were so rude. So aggressive when discussing the additional insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by IAN - 30 October 2018
" Had problem with clutch but they speedily sent out a breakdown vehicle and taxi. Fortunately the breakdown driver sorted out problem and showed me how to deal with it if it happened again, which it didn't. Very impressed with service given. "
" Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JAMES - 29 October 2018
" We have used Niza before. This was our first disappointment. The male assistant could have been more polite when we returned the car. He was plain officious and started to check each scratch in a tedious manner until we showed our photos that were taken on pick up. I would think twice about using them again and certainly would not feel happy with a recommendation. "
" The hired car was covered in scratches and related damage from previous use. I asked for another vehicle, wishing to avoid any difficulty with the condition of the car on return. I was told none was available. The female member of the team said they had photos because the actual hire document did not show the damage clearly such was the number of points on the car. It looked very scruffy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ANTHONY - 27 October 2018
" Very good "
" Niza was a good car rental experience. The only disappointing side was that the reception staff were quite abrupt and not very welcoming. I would use Niza again "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MITCHELL - 24 October 2018
" Very good service. Have used before "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALBERT - 24 October 2018
" Located off the airport but super easy to find the mini bus and I was on the road very quickly. Would definitely use again. "
" Fantastic people, very nice service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTINE - 24 October 2018
" Good, my only concern would be, having driven down to Malaga, in the recent floods, when I arrived at the Niza office, it was closed! "
" I was upgraded to a fantastic Mini Cooper Clubman automatic and it was amazing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 23 October 2018
" said it all with my ratings "
" said it all with my ratings "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 21 October 2018
" Good service from niza "
" Good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 19 October 2018
" At this stage I'm unsure wether I would use auto Europe as I'm not sure if the error is down to niza or auto Europe. Would like some clarification from your end "
" I turned up to collect a 9 seater van as booked with 8 passengers. Signed all paper work and was then shown a 5 seater estate car. She then said they don't do them it didn't say 9 seater on paper work. I printed out it say 8 passengers and caddy van or similar not 5 seat estate car. I said well do you have a 7 seater and I will have to do with that. She went off and gave me a 7 seater which was filthy and covered in dog hair. Had no choice but to except it and double trip every where we went. Very unhappy and would not advise anyone to use "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JAMES - 18 October 2018
" i felt i had been conned bypaying extra insurance cost "
" i was charged extra for insurance that i was not told about "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 17 October 2018
" Overall a pleasant experience "
" A car hire company not based at airport terminal. Pretty seamless experience, had a lovely upgrade to a far superior vehicle without any mentions by the staff. Slight delay in being returned holding deposit. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DENISE - 17 October 2018
" What more can I say "
" very good experience. Only inconvenience I had to bring the car back when I reached a certain mileage to exchange it for another car,at my cost of course!!!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TREVOR - 16 October 2018
" Painless "
" Details for shuttle bus need to be made clearer arrivakls at terminal 2 (arrivals)and shuttle bus at terminal 1 (departures). However we will know next time "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by BRIAN - 13 October 2018
" Collecting a hire car after a flight can be quite a nightmare - not so with Niza, the courtesy bus arrives promptly and the hire car is ready "
" This is the third time we have used Niza and each time they have been extremely helpful and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTA - 12 October 2018
" Easy to deal with "
" Very efficient organisation "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DANIEL - 09 October 2018
" . "
" Take out the star insurance and there are no worries "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 09 October 2018
" Very efficient and friendly service and easy to use "
" Fine except when I returned the vehicle. They identified a minute mark on the at the bottom of the rim on the drivers door which they described a s a scratch. I hardly used the vehicle in Nerja and I don't see how I could have caused it. They didn't photo the car when I picked it up and then deducted £105 from my credit card. I think they did this because I refused to pay an exhorbitant 102 euros to take out inclusive insurance when I picked up the car. It is not a mark easily identified from an inspection My friend had a similar experience a few months ago so I now don't trust them. A shame as I have used them for the last 21 years in Malaga. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 09 October 2018
" Overall car good and what we needed. However not happy about the unexpected extra charge! Therefore won't be using Niza again! "
" After paying most of the money online I was expecting to pay the final charge of £30 (ish) when we picked up the car. Instead got charged an extra £140! Something to do with us being young drivers, which they knew about when I made the reservation and first payment. We selected the higher charger to make sure we were insured for everything. Not happy with attitude of the staff member who served us when picking up the car. I was never made aware before picking up the car I was going to be charged this huge extra sum and therefore extremely unhappy! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEPHEN - 08 October 2018
" As above "
" Offered and accepted an upgrade at a very reasonable price. Staff were very friendly. No problems at pick up or drop off. Would be very happy to use Niza again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ABDELAZIZ - 07 October 2018
" Autoeurope is the best alwayas i use and i always use autoeurope .good sevice .i tell my customers and friends famillys about autoeurop.excellent services.thankyou. "
" Excellent service.i always trust niza cars.i always recomend to friends and famillys..is the best one hundred percent.i always use niza car.thankyou.ATraidia "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 02 October 2018
" Smooth and swift Pick up and drop off "
" The car we hired had scratches on various panels from previous customers but I must admit that they had been well documented so there was very little possibility of any come back to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by HELEN - 01 October 2018
" Very satisfied "
" I have been using them for years and always very satisfied with the vehicles and customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 29 September 2018
" Travelling a lot I have only used Avis in the past. Truthfully, I had never heard of auto Europe until I say your website on Google. "
" Amazing car at an amazing price. Efficient shuttle service to and from the airport. Staff were informative and friendly. A thoroughly excellent car rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 28 September 2018
" Would use again that says it all "
" Fast and efficient device ,good pick service and easy to find on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 28 September 2018
" Excellent communication and great price. Providing contact details in case of confusion made me feel particularly confident in the company "
" On picking up the car, despite having previously purchased excess insurance thro' auto Europe, I felt I was being bullied into buying their insurance with horror tales about what I would have to cover should things go wrong. I was confident with what I had purchase previously so resisted but it really did feel like bullying and spoiled the experience with Niza. That said. Great car, great price. No issues with the service from auto europe "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHARLES - 27 September 2018
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MALCOLM - 23 September 2018
" I "
" Upgraded to a BMW X1 automatic diesel. No problems. Slightly longer than usual to be picked up by the shuttle bus. Damage photographed and sent to me by email which avoids argument whenwhe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 16 September 2018
" Auto Europe have always given me a very adequate service, "
" I have used Niza for Many, many years and find them to be the most honest of all the car rental organizations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTINE - 09 September 2018
" Good experience and I always use Niza at Malaga Airport. "
" As always, really quick, efficient and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GULREZ - 08 September 2018
" I understand you are not responsible for the agent. But if you look at their reviews, there is a lot of complaints. I am not sure if you vet all your agents. "
" Very poor customer services from Riza. The car had numerous scratches and dents. The rep took pictures and I got them emailed to me. When I returned the car they tried to accuse me for the dents and scratches. When she looked at the pictures she realised they were already there before I took the car. However one picture had bad lighting and you can see the paint mark and they insisted I done the damage, even though you can see the bumper damaged in the picture before I took the car. They have refused to refund my deposit. Very Annoyed. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by CHRISTOPHER - 05 September 2018
" Would 100% recommend "
" Great Experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 03 September 2018
" all good "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BERNARD - 30 August 2018
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by GEORGIANA - 28 August 2018
" This has happened to me with my last 2 rentals with auto Europe. Used to trust car rentals on their site but now think they need to screen these people better. Often important information is not clearly mentioned on the voucher or at all. Last rental I was Not able To take as did not have a utility bill with me. This left me stranded with 2 small children and had to catch taxis and trains to destinations huge expense to me! "
" Offered price was not what it seemed. Firstly if you arrive after 10pm now charge you €40 fee and then strongly encourage you to take out their insurance. I have my own annual insurance but if you don't take theirs they threaten you with blocking your credit card FOR AT LEAST A MONTH with €1400 (depends on the car, but I had a smallish one). Sneaky tactics... stear clear! Of course none of this is mentioned on the voucher. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CLELIA - 26 August 2018
" I will still will hire my cars this way though thankfully I have a good insurance policy for when these companies do get up to their tricks! "
" Hiring cars in Malaga is scary most of the car hire companies pass repair charges on to the insurance companies and they push you to buy their insurance for the excess, they are totally disorganised or corrupt difficult to differentiate, Niza seem ok except the deal was to pick the car up with a full tank and return it with a full tank, when I arrived they said "yes but today its different return the car with the same amount of petrol you see it has in it today" that always is hard to judge and they make money out of everyone making sure there is sufficient in the tank so they dont get charges. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by TANJA - 24 August 2018
" Will book again using autoeurope, great prices and userfriendly website. Better extra coverage prices than with the rental company itself. "
" Everything went very smooth, from pickup till drop-off and swift shuttle service !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 18 August 2018
" Excellent "
" Pickup up by shuttle bus to NIZA reception given Free up grade amazing to a BMW X1 My only anoiance is at that the Satnav always wanted to take us down deadend roads not sure why. Probably just a setting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 01 August 2018
" I always use auto europe of business and leisure trips. Always great value and very helpful in person when needed. "
" Niza are typical of european low cost rental car companies. They try every tactic to sell full insurance using the fear of massive excess (upto 1500 euro) as leverage. When they can't sell it they become very unfriendly. I have excess insurance from a 3rd party, bit still expect this behaviour and to have 1500 euro frozen on my credit card. It is a con that needs to be legislated against as it is mis-selling a financial service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 31 July 2018
" Easy way to compare car hire prices "
" Efficient pick up and drop off, use of photographing existing damage on car a good idea. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ANDREW - 30 July 2018
" All good thanks "
" Always a good service a shame they are not 24hour? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUSAN - 23 July 2018
" I complained to Auto Europe about collecting our vehicle and have chased this several times and this still hasn't been resolved. Not happy. "
" The counter clerk was horrendous when collecting our vehicle. It was obvious from the time we sat down at his desk that he was going to be rude. His whole attitude was off hand and at times extremely rude. He rolled his eyes if we didn't quite understand what he was saying and often spoke over us. He was abrupt and I had to remind him that we were the customer. At one point I asked him if he spoke to all his customers this way. My husband stepped in and asked him to not be so aggressive and rude. We have had an apartment on the Costa Del Sol for 25 years so visit frequently and always hire a car but we will not be using Auto Europe again if the this is how the car hire companies you deal with treat your customers. We had to spend an extra €210 for full cover of the hire car ie tyres, keys, break down etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by IAN - 15 July 2018
" Great value overall "
" Generally good, although they attempted to charge me for a ding on the car that wasn't listed in their records but luckily was on a photo that Niza take and email you at the start of the hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRIS - 02 July 2018
" because you did not put our flight number on the voucher we had to wait over half an hour for the shuttle bus. "
" overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LUKASZ - 01 July 2018
" Smooth and pleasant. "
" Counter staff is pretty aggresive when it comes to upselling the insurance even if you bought one from Autoeurope. On the drop off however, they were extremely polite and efficient and were not looking for the non-existent damage - something you typically fear from the low cost car rental company. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GEOFFREY - 16 May 2018
" Auto Europe should be working to improve the treatment of customers by the car hire companies. Details of extras should be apparent at the time of application "
" Collection from airport was quick. Contract procedure OK but we were encouraged to purchase extra insurance of E180 for all kinds of circumstances including breakdown etc. If a hire car breaks down the supplier should be responsible for recovering it. Other people there were similarly pressurised. One other customer complained to me that a member of staff was particularly rude. So unpleasant in some aspects. Time customers got more respect. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARTA - 12 May 2018
" Overall very good. Although there are one or two others that come up on your search cheaper, we tend to stick with Niza. "
" Excellent clean little Polo, no problems encountered. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 05 May 2018
" Never use them again "
" Niza weren't happy with us getting such a good price through your site. They wanted to sell us insurance and extras for upgrade. We finally agreed to pay extra and got a brand new quasquai. We were nervous about this and were very careful how it was driven and parked. On return they took the car away to check it which we weren't happy about. We told them this and they said we should book direct to support Spanish co . They weren't happy about us booking through a broker at such a good price. We said we wouldn't use them again (this is about our 6th time) . He then made a comment that the rear seat was a bit dirty. The rear seats had hardly been used ! NOT HAPPY! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KENNETH - 03 May 2018
" The pick up at the airport was fine all ways on time, "
" I have used Niza for some years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 27 April 2018
" Best choice and prices for cars. Easy to cancel. "
" I have often hired cars at Malaga Airport and used more than 6 firms over the years. Niza is one of my two favourites. Price is always competitive. It has refreshed its fleet in the last couple of years. And one does not receive too much hassle at check out for not buying their insurance. Deposits have always been returned promptly. And once when I made a mistake (returning the car late) they were very reasonable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ADRIAN - 03 July 2015
" - NIZA were hostile and aggressive when I declined to take their excess insurance (as I have my own) - Did not provide a diagram of existing marks on car - Assistant repeatedly said "I would pay" for any new mark on car and added that they would check car "with a magnifying glass" - We identified 7 new marks (not previously noted) on car which we reported and had added. - Same assistant was equally hostile when we returned and seemed disappointed when he could not find new scratches - Were made to wait on dropping off while they cleaned car - Other clients were made to wait and missed a train - Those with NIZA's own excess insurance were NOT made to wait while car cleaned - Used NIZA 3 times before this time but would never ever use again "
MALAGA, ES - Reviewed by DAVID - 02 July 2015
MALAGA, ES - Reviewed by ROBERT - 02 July 2015
" Make sure you have your own excess insurance - something like insurance4car hire, as theirs is expensive and if you had a minor scrape it could cost you a lot of money "
MALAGA, ES - Reviewed by GEORGE - 01 July 2015
MALAGA, ES - Reviewed by GORDON - 29 June 2015
" I have used Auto Europe many times over the last 2 years and wouldn't hesitate to recommend them always a good sevice "
" I have hired from Niza many times and up until now found them to be good However this time was a very unpleasant experience They only seemed to be interested in selling expensive top up insurance The car supplied had a lots of minor scratches when I returned the vehicle they went over it with a "magnifying glass" and tried to blame me for tiny marks to the areas that were already badly scratched They pointed to a schedule of damage charges for various parts of the car which I expect they have charged unsuspecting hirers for but not done the repairs Also they charged me 1000 euro deposit but on my reservation confirmation it was only 500 euro. I am now looking for another supplier for my visit next month "
MALAGA, ES - Reviewed by DEBORAH - 29 June 2015
" Very efficient "
" I think the additional insurance costs are too high, the extra insurance was almost twice the cost of the hire charge which is unacceptable , the collection of the vehicle was very good and also the transfers were very efficient, the car we had was very good "
MALAGA, ES - Reviewed by MILES - 27 June 2015
MALAGA, ES - Reviewed by PETER - 24 June 2015
" Make it more obvious to people that a payment will be required at the hire company for insurance as it seems as if your company is the hire company and has arranged for insurance when filling in thevehicle hire application form. Make it clear that any claims for damage covered by your company first of all have to be settled with the hire company using the insurance taken out with it, and then be claimed back from you. Read this again if it doesn't make sense. If this is not the case please let me know as this was how it was explained to me by Nisa cars. "
" we arrived in Malaga at about 11pm and were to meet the rep in the arrivals lounge. I could not see them among the dozens that were there. I asked around the other reps only to be told on several occasions that "oh them, they never turn up" I then asked the security guard in the lounge to phone to see if we could meet somewhere. He tried phoning a couple of times and got no answer. In the end we got to our hotel in Guadalmar a couple of kilometres away by taxi at 1.30am, at least they were still open. After the taxi ride back we told them what had happened and at first refused to waive the 40 Euro cost of a late arrival (post 11pm collection) until I mentioned the bit about they never turn up, at which point it appears to have been dropped. "
MALAGA, ES - Reviewed by GORDON - 21 June 2015
" Could have done with a map showing return route to pick up location (not airport). There is more than one major approach road signposted to airport, MA 20, and MA 21. If you take the wrong one it becomes a merry go round involving one way systems which are not always clear. OK if you have time to spare but not if you are running late. "
MALAGA, ES - Reviewed by STEVE - 20 June 2015
" II have used Auto Europe previously and been very satisfied,hence using your services again. Unfortunately the experience on this occasion has been dreadful .this is not entirely due to Auto Europe but I relied on your firm to introduce a professional ,honest rental company .NIZA do not fall into this catagory . On completion of making the booking throgh AE ,I asked to purchase additional insurance to ensure full cover.This purchase was made from AE. Upon arriving at the NIZA desk the female who dealt with me was hostile ,ignorant and dishonest. She insisted that I had no insurance and demanded we purchase at the cost of 102 euros. I pointed out that I had full cdw within the agreement plus excess refund with AE . "
" The lady insisted I purchase insurance as the price I had paid for the car was ridiclously low. I said I would telephone AE. i did ,the AE agent spoke with her but then said to me that she would not listen. She made us pay for second driver which I did not need. On return I parked the car up ,same girl moved it outside the building and came back to say she had found a miniscule stonechip that was not there previously -this should be 180euros but she would settle at 90! She had succeeded in getting the 102 euros. I require a refund to cover the additoal driver 30 euro ,the 90 euro damage excess and the cost of a lengthy 0800 call to AE .i would strongly suggest that AE end the relationship with NIZA . "
MALAGA, ES - Reviewed by PHILIP - 20 June 2015
" On this particular occasion I was forced to return to their depot at the airport as they insisted I had to return after my initial 30 day car hire, even though I used the same car throughout my stay "
MALAGA, ES - Reviewed by PHILIP - 20 June 2015
MALAGA, ES - Reviewed by JAMES - 20 June 2015
" Efficient and competitive as usual. However they should maybe make more effort to ensure that the companies that they earn commission from operate legitimately. Auto Europe and other brokers advertise offers from several Malaga Airport car rental companies who rent out cars way below cost. They then use very high pressure scare tactics to try to sell excess insurance even when you have your own in place. "
" Used Nisa after good reviews on website. Good car and OK service Up to pick-up desk but then VERY UNPLEASANT. Heavy selling and scare tactics on insurance and threats of high charges for damage. Told that with no insurance I Must return car an hour early to be washed and inspected. On return they were very unfriendly, and drove the car off to be washed. I followed and took photos. They went over it in minute detail and finally pointed out a tiny rub Mark on the bumper, saying it was damaged and would be charged for. I rubbed the mark away with my finger and took photos. Big argument followed with manager. They flatly refused to sign out their own document to verify the car was undamaged even though he admitted it was OK. So far no charges. "
MALAGA, ES - Reviewed by DEIRDRE - 19 June 2015
" Pure bullying tactics on taking the extra insurance. From now on after driving for 19 years in Spain, I will not be hiring a car again. "
MALAGA, ES - Reviewed by ALISON - 19 June 2015
" When I arrived at the airport there was no rep in the arrivals area. When I got to their office the agent said I had no insurance and no breakdown cover. I replied I have CDw and my own excess insurance. He said that was insufficient the car was not covered for theft breakdown or damage to the bodywork. The extra insurance was expensive and I opted not to take it as I have never experienced anything like this before and I rent regularly in Spain. I was scared to drive the car knowing I would be paying for every stone chip as he told me would be the case. On return I noticed I was not covered for theft even though my autoeurope booking said I was. All is not well with auto Europe contract and niza contract. I will not rent again from niza "
MALAGA, ES - Reviewed by MICHAEL - 19 June 2015
" very good, very helpful. "
" i am not satisfied with any of the rental companies in malaga due to the large deposits imposed. Niza are the best, but they will charge for the slightest body damage including stone chips. I may have to look at other rental companies who are a bit more tolerant. "
MALAGA, ES - Reviewed by PAUL - 19 June 2015
" ALWAYS PICK NIZA FROM YOUR LIST. VERY CONVENIENT ACCESS AND SAVES GOING INTO THE AIRPORT. VERY PROMPT SERVICE. NOWAITING FOR RETURNING CARS "
MALAGA, ES - Reviewed by JOHN - 17 June 2015
" Very satisfied with the service received and quality of car hire. However I had an Excess Refund Cover from Auto Europe for this rental - UK3276136-1(ZD SPAIN reservation number which was not acceptable by NIZA and I had to pay their full insurance. "
MALAGA, ES - Reviewed by JOHN - 15 June 2015
MALAGA, ES - Reviewed by CHRISTINE - 14 June 2015
" Perhaps, a member of staff who has sufficient English to explain your new details about returning the hire car with a full tank of petrol "
" As above "
MALAGA, ES - Reviewed by IAN - 13 June 2015
" Some direction on how to find Niza cars on arrival at the airport would have been helpful. We had no idea where to go or who to see? "
" Some directions on how to find Niza cars on arrival at the airport would have been helpful. We had no idea where to go or who to see? "
MALAGA, ES - Reviewed by NICHOLAS HENRY - 12 June 2015
" Every time you hire a car from them they seem to find another way to stuff you up! This time, even though i had opted for the 'Full / Full' fuel option they still took another 60 deposit on top of the 600 they already had as a deposit! luckily though it was only a pre-authorisation so we weren't affected by the exchange rate, being UK residents. Brand new cars in March very nice, but they were dying to find something wrong, but to no avail! Transfers worked very well, will use them again. "
MALAGA, ES - Reviewed by ROSEMARIE - 12 June 2015
MALAGA, ES - Reviewed by RUSSELL - 11 June 2015
MALAGA, ES - Reviewed by TIMOTHY - 11 June 2015
MALAGA, ES - Reviewed by REGINALD - 10 June 2015
" Easy to book "
" Very good service, good standard of car "
MALAGA, ES - Reviewed by IAN - 10 June 2015
" Good rates and easy to book "
MALAGA, ES - Reviewed by KEVIN - 06 June 2015
" The insurance I took with your company was not worth while,and I took the insurance with the actual hire company "
" Very satisfied with the company "
MALAGA, ES - Reviewed by JAMIE - 06 June 2015
MALAGA, ES - Reviewed by ANDREW - 05 June 2015
" I needed to call the Spain toll free number and Fynn was very helpful - as was the chap (whose name I missed) the next time I phoned. "
" Please see e-mail I have sent your customer service. "
MALAGA, ES - Reviewed by EDMUND - 30 May 2015
" Have been a regular user of Niza for many years but will now look at alternatives. On arrival you are now confronted with several complicated insurance options which they are trying to sell. They are not easy to understand, and are costly. It appears this can add over 30 euro PER DAY for full cover and if you decline they require over 900 as a deposit (refundable). I have an annual hire care insurance policy so don't need their cover. On return of the car there is now a tedious delay on getting the vehicle put through a car wash and re-inspected. These new procedures add a good 40 minutes and are a hassle one could do without on the return. Will now look at other companies to see if they are now all doing the same. "
MALAGA, ES - Reviewed by HAZIM - 28 May 2015
" niza cars made me pay 96 euros for comprehensive insurance for 8 days as i had only visa debit card with me, as they wanted 900 euro deposit on crdit cards only. "
" as above "
MALAGA, ES - Reviewed by ANTHONY - 26 May 2015
MALAGA, ES - Reviewed by WILLIAM - 21 May 2015
" exellent service "
MALAGA, ES - Reviewed by MARTIN - 19 May 2015
" Polite and helpful. However, of the two agents I spoke to on same day, one clearly knew a lot more and was able to find me a considerably cheaper deal "
" Economical. Vehicles serviceable and quite fit-for-purpose. Staff helpful and polite and efficient. Transfers to and from terminal prompt "
MALAGA, ES - Reviewed by IAN - 18 May 2015
" Before travelling, as I have my own excess insurance, I checked with you about whether the hire company (Niza) should have blocked the excess deposit on my card or taken and returned it which they did previously. This time they just blocked it which you said is correct but it would help if this could be emphasised to them. "
" The rental process was satisfactory as usual not withstanding the comments above. The cars I have had do seem to be very high mileage. I don't know whether this applies to all their cars and whether this is reflected in their competitive hire charges although so far they have been reliable. "
MALAGA, ES - Reviewed by CHRISTOPHER - 18 May 2015
" You need your address on your paperwork so that customers know what to enter into satnavs so they can find their way back to your depot "
MALAGA, ES - Reviewed by DAVID - 15 May 2015
" Niza cars demanded 78 euros for excess insurance although we had our own policy covering all aspects. When we declined we were told we had to leave our credit card details and a deposit of 600 euros, which we did. I thought this type of bullying had disappeared some years ago. We travel to Europe around 6 times a year and usually have car hire with no problems like this anymore, so it was very annoying. On returning the car we were assured that all details would be cancelled from our credit card. The car supplied was covered with dents, bumps,scratches all over anyway which we made sure was noted. Apart from that it was OK. "
" see above "
MALAGA, ES - Reviewed by GIRI - 13 May 2015
" Quite efficient. Little more knowledge about the car rentals companies will be useful. "
" Overall OK. However, it was clear the they had not checked that everything was working. In our case the remote lock in thru the key fob was not working. "
LA LINEA, ES - Reviewed by WILLIAM - 12 April 2014
" Fine "
" Friendly welcome - we have used them many times. (wife speaks Spanish). No deposit taken in advance although credit card swiped and would be used only if car returned damaged, which it was not. "
LA LINEA, ES - Reviewed by JUAN - 26 October 2013
" I was happy with the service provided "
LA LINEA, ES - Reviewed by ROGER - 18 October 2013
" we were happy with the car but would like to be able to rent for longer than 1 month at a time. "
LA LINEA, ES - Reviewed by EDWARD - 18 May 2013
" nice company to deal with.Thanks to you and Nisa cars, spain "
" as above plus good condition of car and staff polite. deposit taken and returned as soon as car returned to Nisa. wpuld like to use again. "
LA LINEA, ES - Reviewed by PHILIP - 08 March 2013
" The rental was fine but the taking of a deposit ended up costing nearly as much as the rental in credit card charges and exchange rate variations. If the alternative of holding a voucher but not cashing it unless there is a problem had been used I would not have had to pay about £50 extra. Maybe this could be considered because the car rental company made not one euro from this-only the bank benefitted. "
LA LINEA, ES - Reviewed by PETER - 24 February 2013
" Very good experience. Only comment relates to niza car hire opening hours al la linea. Office shuts at 19:30. What would happen if flight was delayed and arrival was after this time? How would the car be made available as this is not clear? "
" Please see above. "