NOLEGGIARE ITALY Car Rental Reviews

VENICE, IT - Reviewed by MICHAEL - 19 September 2025

" Other than the issue of insurance, I am very pleased with everything else. "

" I am in dispute with them. I have sent an email to there customer services on 17th Sept and given them 14 days to sort. this was advice from credit card company. I will contact your customer services after the 14 days either if the issue is resolved or not as your company will need to know what Noleggiare staff are doing when collecting the car. Basically when picking up the car the person/staff insisted we had to take out there insurance or no car and cancel Auto Europe insurance. Total cost was an extra 620.86 euros. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by TONY - 15 September 2025

" As above read all small print "

" I booked through a 3rd party which was a mistake I was 2 hours late arriving at La Metzia terme airport and when I went to collect my car they had rented my car out! I was so annoyed. I was told I would have to take out another agreement and had to pay for a larger car . So I lost my initial hire payment. Cost me nearly £300 extra .I had no choice, the lady was very polite and I left £ 400 out of pocket. My advice is to read the small print thoroughly or else they will charge u again. Not very happy at all "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by DEAN - 09 September 2025

" Long standing customer of auto europe "

" Dispute over a scratch that was charged for "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by RICHARD - 08 September 2025

" See my comments above in relation to Noleggiare. "

" Noleggiare did not acknowledge the extra cover I paid for with Auto Europe; as a result, I had to pay extra to them when I picked up the vehicle. Auto Europe have no right, legally or morally, to sell a product which turns out to be useless. It is merely a cynical way of taking more money off the client. If Auto Europe wish to claim a 'working relationship' with Noleggiare and doubtless other car rental providers, it is imperative that they either remove the additional cover facility from their rental agreement or ensure that their car hire partners are happy to acknowledge and respect the extra cover purchased. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VERONA, IT - Reviewed by CHRIS - 06 September 2025

" East to use and pick up and efficient. "

" Great car, but a bit low for the family..I asked for a hyandi Tuscon and got a Ford Focus estate. I have hip mobility problems and it was not ideal..I wanted an SUV and got a "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PHILIPPUS JACOBUS - 03 September 2025

" 2nd poor experience with Auto Europe partners in 1 x week. I'm more likely to go direct to the big brands rather than aggregators. "

" My rental car was cancelled as I was 2:15 late due to flight and baggage delays. No compassion, just a hard charge if I wanted to car. I declined to pay again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by PETER - 03 September 2025

" The whole experience put a terrible start to our first visit to Italy and Auto Europe were completely unhelpful. I thought it would be a simpletask to pick up our hire car and drive to our destination but the experience with Auto Europe was a disgrace. The hire company refused to issue with me with a car saying that this often happens with your company and I would have to pay an extra charge of 1733.99 euros to secure a vehicle. This offer was only made after spending nearly 2 hours trying to sort things out with Auto Europe on the phone which did not happen. The fact that one of your operators was rude to me on the phone, completely unhelpful and then hung-up on me is disgraceful! If this had not happened I would probably be blaming Noleggiarre for all of this but their staff were actually very helpful and said this was a regular problem with your company happening at least twice a week. I do hope you sort this problem out so that others are not faced with the saame problems!! "

" The hire company would not accept my voucher from Auto Euro and I had to pay an extra 1733.99 euros to secure a vehicle for my family's holiday. I spent close to 2 hours trying to sort out the problem with Auto Europe's helpline but was unsuccessful. One of your operators actually hung up on me after telling me I was an hour and a half late to pick up my vehicle! "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CAGLIARI, IT - Reviewed by THOMAS - 02 September 2025

" Overall fine in the end. "

" The drop was the excellent with the representative being helpful & knowledgeable. I'm afraid the collection of rives at Cagliari airport left rather a lot to be desired. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KEVIN - 31 August 2025

" Overall very good and straight forward. Insurance requirements could be clearer, Nolegiarre always offer extra insurance, do you need it? "

" Car wasn't cleaned outside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MILAN, IT - Reviewed by SIMON - 28 August 2025

" Worked well, although there is always the issue of the local company suggesting that you buy their insurance which would be on top of the full insurance that you have bought from AE. "

" Worked well "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by ANTONIO - 27 August 2025

" As above "

" Expensive but overall good. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by DAVID - 23 August 2025

" Finding car was great but car provider very poor "

" We have to wait over an hour for pick up, then as the car was low on fuel due to issue with fuelling card they was very unhelpful, no proper inspection of car and then they find a small scratch which we could not see and charges us eur180 so no very unhappy with their service "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 6

PISA, IT - Reviewed by MICHAEL - 23 August 2025

" Internet booking was very easy. Documents required by the rental company were a little more difficult to confirm. The car automatic boot wasn't functional. "

" Overall OK however the staff were quite pushy regarding insurance and I had a strong sense that they were upselling aggressively. They confused and complicated the explanation of insurance purchased through Auto Europe versus their own company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by TOBY - 23 August 2025

" Not great. Started off well... My car wasn't available on arrival and I had no choice to upgrade despite letting them know... Then received other charge of £320 and I've no idea what it's for. Impossible to speak either anyone to sort it out.... Would not book with them again. "

" I have returned off holiday to find a charge from the company on my credit card from the car hire company and I have no idea what it's for. Both the local agent and auto Europe are very unhelpful "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by BRENDAN - 22 August 2025

" 26 days rental and my car given away because I was 2hours 10mins, an absolute disgrace. I would hate to have a family or group with me at the time as it was an awful experience. "

" A truly opportunistic company!! My flight was delayed by just over 2 hours and unfortunately I arrived 2hours 10mins late to be told I was a no show and my car was given away. I was renting the car for 26 days and found this to be outrageous. The staff were taking my situation as some kind of amusement, no empathy, even I had prepaid a significant sum to rent for 26 days. I live in Italy 5 months of the year and always rent, this was my first time to use Nolleggiare, needless to say I will never use them again nor would recommend to my many friends, business network and colleagues. A truly horrible company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PISA, IT - Reviewed by NICHOLAS - 12 August 2025

" Easy booking process, good prices, very easy to deal with. "

" When asked what the upsell chatrge of €100 + VAT was for the representative told me it was a senior driver surcharge. It wasn't he had upgraded my vehicle category without telling me.. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

VENICE, IT - Reviewed by BEN - 11 August 2025

" You were unresponsive to my challenges "

" Charged hidden extras. Check out staff were obnoxious and confrontational. Sought to belittle multiple customers. Didn't provide dockets and logged deliberately inaccurate contact details. Over charged for light damage after left country, no details supplied "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by RICHARD - 10 August 2025

" Quick pick up at airport. Very pleased to have been upgraded to a Jeep. "

" Very helpful & polite staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALEXANDER - 08 August 2025

" 1 very minor issue with office opening hours being incorrect leading to rush through the airport to collect the car. "

" Excellent service and will always choose Noleggiare when possible "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VERONA, IT - Reviewed by FABIEN - 05 August 2025

" As above. "

" I sent the following e-mail to Noleggiare yesterday and I am still awaiting a response: We've just returned from Venice Airport where we dropped a car after a week rental - contract number VRNDT 2496 Having checked my bank statement, we appear to have been charged an additional 112.17 Euros on 02/08/25 when our understanding was that all payments had been made. Could you please explain what this is for and reimburse as soon as possible. Please also note that when we picked up the car in Verona, we were charged an additional 75.01 Euros because of the different drop off location - something that we thought was already included in the quote that we received and agreed. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by SCOTT - 02 August 2025

" Too slow to collect vehicle, the queue took forever it was painful "

" Too long of a wait to collect vehicle, took hours why? Everyone had pre-ordered their vehicle and checked in whilst in the queue, I watched another customer collect her vehicle after queuing for ages eat her entire lunch and snacks whilst at the counter being served that's how long people were taking to collect their cars, it would put me off booking again as we felt we lost the entire afternoon at Palermo airport waiting for a hire car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by NEIL GARETH - 01 August 2025

" Easy to use good prices. "

" Nice easy pick up and transfer to depot. Quickly seen car sorted on the road to villa. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DAVID - 31 July 2025

" No comment to make. "

" At drop off, the member of staff who identified scratches on the underside car sills advised that we should have taken a video of the sills at collection. There were scratches on the sill and because I didn't have a video taken at the time of collection , I was obliged to take responsibility for the sill damage. Taking a video of the underside of a hire car is not practical!! I was also misled by the member of staff about the subsequent charges. She told me the cost would be 190 euros: when the bill appeared on my credit card, it was for the sum of 270 euros!! "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by RICHARD - 22 July 2025

" I was very disappointed to have to an extra fee when my late arrival was as a result of a train delay that was outside my control and I did not have the chance to phone Auto Europe before my arrival at Brindisi airport. "

" My train from Rome was delayed on the 12th July so I arrived at 2.30pm rather than 12pm. I was told by the counter staff that my booking had been cancelled and that I had to pay an extra fee of £84.62 to get a car which I reluctantly paid as I had no other option. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

VERONA, IT - Reviewed by ANDREW - 20 July 2025

" - "

" Car was great. Collecting it was quite slow even having done online registration. Got the hard sell regarding insurance etc also. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by WILLIAM - 16 July 2025

" Used previously and worked well but their delay tactics to provide a refund on this occasion leave a really bad taste. "

" Reservation was cancelled due to airline delays. Auto Europe claim that refund is being delayed due to the time it takes to confirm with Noleggiare which I have my doubts about. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BARI, IT - Reviewed by LAURA - 15 July 2025

" Easy to book. Good alternative to other car rental search engines/websites "

" The car drop off should be better sign posted as the drop off location has now been moved to a new parking lot/ sarebbero possibile aggiungere della segnaletica per indicare dove lasciare l'auto a fine noleggio visto che vi siete spostati nel parcheggio nuovo "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VENICE, IT - Reviewed by TIMOTHY - 11 July 2025

" Straight-forward and competitive pricing "

" Check in was more straight-forward than some of the instructions received. For example an embossed credit card and an international driving permit were both not needed. I'm a UK traveller and have a UK photocard driving licence. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ANDREW - 09 July 2025

" N/A "

" When we went to collect the car we had to get a crowded bus to the rental offices and wait in a very slow moving line before reaching the desk in very hot conditions making the wait very uncomfortable. we were sent to another office to collect the keys and were sent into a large car park to find the car by ourselves and the car was handed over dirty and with a little fuel. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by KATRINA - 01 July 2025

" Easy to use, good communication throughout. Great value for money. "

" Easy check in and drop off for vehicle. Easy to find drop off. We were given a brand new car which was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ROBERT - 30 June 2025

" Phone number for noleggiare on document incorrect. Had to find it myself in Internet. "

" Has to wait for shuttle bus at airport. Instructions about location if pick-up not clear enough. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by SIMON - 29 June 2025

" I hire cars 3 or 4 times a Year. I will now only use bigger companies directly and not likely use Auto Europe as you have no control over the behaviour of individual staff. "

" Found a very small indentation on passenger side door which my wife remembered seeing first morning after collection late on the previous night. Collection was at around 11.45pm, we checked car and there were some minor marks but not worthy of taking pictures of. Had no idea that they would try and a pin blame on us to clearly make more money from the rental. The man even haggled with us down and the over charged us from the amount he quoted. I've out in a complaint to the company, but no response! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by EDWARD - 28 June 2025

" All good apart from the car was much bigger than the one we had booked months in advance. "

" All good apart from the fact it was a much bigger car than what we booked. It's a big negative that despite making bookings well in advance there is no guarantee as to the what type of car you end up with. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by ALAN - 26 June 2025

" Answer to 4 depends upon response to this feedback. "

" Officious at check in after a long wait. Charged extra (60euros) for crossing into Austria. Car pick-up in dark multi-storey, so unable to see minor defects. Charged for two defects despite not agreeing to them ((total £283.01) - one was a "scratch" on the rear bumper so minor that it could not be felt, and could only be seen under a portable floodlight being used by the staff. The other was a small indicator light lens on the wing mirror that was broken on collection - pointed out to the staff then. The car had only just been returned so had not been prepared for us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by BHUPEN - 25 June 2025

" Both pick up and drop off very smooth. Condition of car could be better has had quite a few scratches etc "

" Fast and efficient, friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BARI, IT - Reviewed by CHRISTOPHER - 21 June 2025

" Did what it said on the tin "

" All went well with no problems other than an initial failure for me to find the car. A GPS pin solved the problem "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MELVYN - 07 June 2025

" Easy to contact, close to airport, friendly staff. "

" Collection and drop off were very good experiences, car was good (apart from previous damage to bonnet), only criticism is the lack of a digital receipt both on collection and on drop off, we were told to expect an email but as yet we have still not received one. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VENICE, IT - Reviewed by SHARON - 06 June 2025

" Dreadful experience looking forward to starting a nice holiday. The car we ordered was not available, I had to pay an additional £427. for a 7 seater car. With 6 adults and luggage it was far to small. Very disappointed. "

" The car we ordered was not available, they supplied an alternative vehicle but it was to small for my requirements "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by HANI - 04 June 2025

" Great experience, good service. I would use this service again "

" The desk on arrival was busy, but I understand why, as they were excellent and provided good reliable service. Friendly staff, especially when returning the car. Very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GWAN HONG GUNAWAN - 24 May 2025

" Staff at Venice airport was very helpful "

" Staff at Venice airport was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MICHAEL - 11 May 2025

" Usual good experience of AuoEurope comms and pricing. I had to claim for damage (windscreen) so let's see how the Full Protection cover works out. "

" Efficient service at pick-up. Good car in good condition. Drop-off details not clear which resulted in wasting time trying to find the drop-off point. This was probably due to airport building work but clear instructions should have been given "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by VINCENT - 08 May 2025

" It went smoothly and there were no unwelcome surprises "

" Felt a bit of pressure with upselling to take out further cover but we paid the extra €600 on credit card in case of issues and that was later refunded on the cars return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAMES - 30 April 2025

" Very easy seamless process. Great stuff. Great value. Brand-new car. "

" Brilliant experience in every aspect. I could not have been happier. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by MATEUSZ - 23 April 2025

" we will be back "

" We found the drop-off process to be quite stressful. Traveling with three children and a considerable amount of luggage requires time for unloading. The agent's demeanor created a sense of urgency that added unnecessary pressure. A more patient approach from the staff would be greatly appreciated by families in similar situations. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by ARTHUR - 21 April 2025

" I always use AutoEurope for travel on the continent "

" Transaction was easy. Car as expected. Would use again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DAN - 15 April 2025

" Not heard anything back about this miserable experience. I now don't know if the team at Noleggiare who were trying to rip me off have been caught or a claim is still running as I have not heard anything back since Thursday. Thank you "

" Email sent to you Thur 10th Apr: I would like to discuss these claims of damage and my treatment and very poor customer experience at both the collection and return of the hire car from Turin. So can you please arrange for someone to give me a call before any charges are just taken from me. At collection, a very friendly member of staff showed me round the car and quickly explained there were many multiple minor damages... nearly on every panel. Consequently I didn't inspect each and every single mark and scratch. He almost encouraged me not to by saying it will all be fine given the car had so many damages. We drove the car safely to and from Montgenevre and returned to Turin airport with no incidents. On return we were met with a very different character who inspected the car like I've never seen. After at least 10 mins he found a hairline scratch on a panel near the rear door. It would be removed very quickly with some polish and a cloth but he claimed not to have any polish. When we compared the check out document with the damage there was a mark #4 where the hairline scratch was. He said that reference was for a very minor dent which could also be barely seen particularly from within a dark car park. So I wouldn't have known if the checkout document referenced the scratch or a dent as both were so insignificant. He said it would be a 150 euro fine for the repair - interesting as none of the other many damages had been repaired. I said this wasn't fair and he said he was just doing his job. I asked for the options he said pay 150 euros at the office, or wait to speak to the head office. Then he said he'd phone a superior to check the best price... he reduced it to 130 euros. I still felt this wasn't justified given the 3 minute job to fix the minor scratch. I then went to the local office and spoke to the same man and a female at the desk. They said they could remove an 80 euro admin charge, which went even been mentioned before then. Then they said the 130 offer was gone and now it had to be 150. I wasn't comfortable that any of this experience was correct or even legal so I confirmed I would wait to speak to head office before handing irregular payments to local staff who seemed to be making things up as they went along. And now I see an email suggesting I pay 250 euros for the 'damages' and an 80 euro admin fee? I hope someone can explain quite what was going on at Turin today and we can resolve this sensibly. I will also contact the agent I used and have used many times previously. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 2

TURIN, IT - Reviewed by VINCENZO - 22 March 2025

" We always use Autoeurope for hire cars abroad and we've always had a good experience from booking at a reasonable price to the customer service "

" We had a great experience with Noleggiare in Turin Airport. The car was clean, new and very comfortable. Pick up and drop off were smooth and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANDREW - 20 March 2025

" No winter tyres, no chains and no socks. I should be due a refund for you renting me an illegal vehicle. "

" No winter tyres, no chains and no socks. I should be due a refund for you renting me an illegal vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VENICE, IT - Reviewed by SUSAN - 07 March 2025

" All was 100% and competitive on price too. "

" Mario in the car pick up area was very helpful in solving the problem that the car we had been allocated was actually only 1/4 full . He callled the desk and asked to change our car to another one which was full of fuel - The staff at the desk are polite - Jenny was very helpful too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANNA - 26 February 2025

" So far no problems "

" Had to wait oben an hour for the car "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 5

VENICE, IT - Reviewed by STEVE - 25 February 2025

" Happy with Auto Europe, not happy with Noleggiare. "

" My main issue with the hire is I beleive the car detailes provided as typical for class - a Land Rover Discovery, was completely mis-leading, especially as they didn't appear to have any of these types of vehicles avaialble. We went with the hire as it is a reasonable size car, 4 wheel drive and has all terrain tyres from the manufacturer (apart from the "Sport" version I beleive). This meant when we arrived we had to upgrade to a car with winter tyres and a larger car, although the car provided was a similar size to the Discovery we throught we were hiring. I understand the risk and caveat of the "or something similar" get out of jail card but it seems to me using the example car as typical of class was totally misleading - not happy and considerably poorer. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TURIN, IT - Reviewed by PAUL GARETH - 12 February 2025

" Easy to book , good insurance cover, easy pick up instructions, and the pre validation of documents saved a lot of time on collection, overall 10/10 "

" The experience on Drop off was not the same as collection, By the returns operative not the counter staff, we were questioned on the return time and told we would have to pay an extra day. office opened 8.00 we were there at 810am. Then the return documentation shows were not not present at the return which we were. The counter staff sorted the time return issue swiftly and satisfactorily. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by GIUSEPPE - 03 February 2025

" Fuss free car hire, speed and efficiency were the key highlights "

" Very easy to do business with and great service both on collection and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MICHAEL - 30 January 2025

" Got to the counter and was told insurance was not included. Explained I had purchased insurance at the time of booking and the counter staff said this didn't count and couldn't be used as this was Auto Europe Insurance and not Noleggiare. I then had to take out their insurance to ensure piece of mind as they said I wasn't covered. Car seat was available but set up incorrectly so had to work out myself how to use it. This was whilst the employee who handed me the key was telling me I was wrong. I wasn't, the base of the seat was set up incorrectly. On hand over, no check was done by the staff I handed the vehicle too and on the handover document it was marked 'The customer doesn't wait for check-in'. This wasn't correct, we were there and the staff told us to go. "

" Got to the counter and was told insurance was not included. Explained I had purchased insurance at the time of booking and the counter staff said this didn't count and couldn't be used as this was Auto Europe Insurance and not Noleggiare. I then had to take out their insurance to ensure piece of mind as they said I wasn't covered. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

TURIN, IT - Reviewed by DAVID - 29 January 2025

" Fast pick up and easy return. "

" Car was a bit dirty on the inside and did not have winter tyres, which I was expecting. All staff were brilliant. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRINDISI, IT - Reviewed by FIORAVANTE - 29 January 2025

" Overall good experience Except the pressure I got regarding selling additional insurance "

" Felt pressured to buy additional insurance although I had insurance in place "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by LEE - 22 January 2025

" Good booking experience ; good location; decent shuttle although the return shuttle from the car hire to terminal was an interminable wait for the driver to complete his cigarette break !....NoLeggiare were rude and the clinet experience is one we would not wish to experience again or anyone else for that matter, spoiling an otherwise perfect Tuscan weekend away. "

" Besides the excellent service from the counter staff who had stayed after hours when we arrived late for collecting the car, the remainder of the experience with NoLeggiare was NOT good. We collected the car at 2230hrs so it was dark. There was no documentation or photos shown to us on the condition of the hired vehicle so we took our own photos in the darkness of the parking lot for our own record. The next morning in daylight we noticed many scratches, nicks and dents on the hired vehicle. When we returned the vehicle, the inspecting agent was rude, did not listen to us despite our photos and records indicating otherwise and he was adamant that he would find something for which to charge us EUR100 and an admin fee of EUR80 for. This we disputed at the time and have since lodged a dispute with NoLeggiare directly as they have prompltyl raised an invoice against our credit card for the EUR180, which we feel, quite frankly, aghast at. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by FRANCESCO - 13 January 2025

" Terrible "

" Cheap and nasty experience. We use AutoEuro always, Never used Nolleggiare ,was experience ever i will never forget. The management couldn't give a dam. I even had to pay separately for recovery assistant if I needed it. I will never use Nolleggiare again and I will make sure non of my family or friends use them. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 4

MILAN, IT - Reviewed by ABRAHAM - 02 January 2025

" Auto Europe was fine except the company i rented from "

" The car had no windscreen wash in and it had a sign on dashboard to replace engine oil. Also the agent upsold me supposedly a better vehicle which I think was the category I booked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by LUIGI - 19 December 2024

" I have ben booking cars from auto europe for many years and I find them very professional and very fair "

" I was very satisfied with the service from start to finish, the bad thing is that they still haven't released my deposit after 5 days "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NAPLES, IT - Reviewed by STEPHEN - 21 November 2024

" Friendly counter service, and a nice car. We thought we had secured a great deal for our one-week rental. Thank you. "

" Friendly counter service, and a nice car. We thought we had secured a great deal for our one-week rental. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by SCOTT - 17 November 2024

" Poor customer service when I spoke to Christina to try and confirm if my rescheduled flight would impact my car collection. Really really appalling service, refused to ring Noleggiare and instead tried to make me cancel original booking and rebook for a later same day collection at an additional cost of £250 !! I didn't and there were no collection issues. "

" Very friendly booking in experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by LINDA - 03 November 2024

" It is good value for money and the staff is friendly, but they really need to work on providing clean vehicles to customers "

" Great service both at the collect and drop off desks. Friendly and professional staff. Very fast process. Unfortunately the car was again dirty, I have used their services before and the vehicle have always been dirty. This time it was actually dangerous because I collected the car at 10.30 at night and ll the windows were in such a state that it was difficult to see properly and there was nowhere to stop and have them cleaned. the following day I had to have all windows cleaned properly at my expense "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ROBERT - 30 October 2024

" Good website "

" Overall fine. I ordered a Lexus but got a Toyota. No-one in their right mind would put these in the same class. The car was superficially clean however there was a lot of grime inside door openings and on wing mirrors. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by ANTHONY - 26 October 2024

" Not great prices, on reflection and having looked else where after booking "

" The car had no water in the windscreen washer bottle and was delivered soaking wet (presumably from a car wash) , so was covered in dust within minutes. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 5

BARI, IT - Reviewed by FAUSTO - 26 October 2024

" Overall negative but not Auto Europe's fault. There is a clear scam taking place with the loan companies making more money on the insurance and fictitious damages claims than on the car loan itself. More transparency would be welcome. "

" This is a budget organisation that fails to hide it. The car was more or less as described and good value. However the drop of location signposting is misleading and a not insignificant walk with bags. The overzealous assessment of the vehicle is designed to find any fault no matter how negligible to charge the client - stone clips are sought with a magnifying glass and minor wear and tear scuffs of the wheels etc - I presume they are on a commission. I was charged €50 for some nonsense (+€40 admin fee - what admin?!). I will not use Noleggiare - better named Non Noleggiare- again. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 9

BARI, IT - Reviewed by MARK - 18 October 2024

" Disappointed that the vehicle was not ready at the allotted time and when handed over needed Add Blue which took a further 30 minutes of waiting time to get sorted, identifying the numerous numbers of scratches and blemishes on bodywork and wheels was a nightmare! "

" Disappointed that the vehicle was not ready at the allotted time and when handed over needed Add Blue which took a further 30 minutes of waiting time to get sorted, identifying the numerous numbers of scratches and blemishes on bodywork and wheels was a nightmare! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ROME, IT - Reviewed by JOSEPH - 13 October 2024

" I was promised a refund and never received it. "

" We arrived to pick up our vehicle just over the 2 hour cut off mark and the agent stated that they could no longer honour the contract. The agent basically blackmailed me to sign an outrageous contract or lose my entire payment made to Auto Europe. The Noleggiare agent took advantage of my situation being a senior and tired from flying. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GABRIEL - 08 October 2024

" I did try to call Auto Europe for assistance but was told that once the car is collected then Auto Europe have no more involvement and could not assist. "

" Difficult to get Noleggiare transport to pick us up from airport and take us to the rental office. First car developed a fault on day 2 and I had to make a 4h round trip to replace it. Second car was in poor condition with scratches/dents on all sides. Puncture on last day was very painful to resolve and meant that we missed our flight home. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 2

ALGHERO, IT - Reviewed by MICHAEL - 07 October 2024

" Nightmare returned car with no damage yet being charged for damage when I returned the car gave key to a member of staff and asked him to check the car he asked me if car was full and I told him yes he said was too busy to check car and I left to catch my flight. Whilst waiting to board message came through about so called damage which I disputed right away by email no reply . When I returned to UK sent another email yet again no reply I've now received a charge of 380 euros which is a complete joke I need to speak to someone tried calling no reply. The check in email also said I left key in the box which is a complete lie and I have witnesses This is a rip off . "

" I have been charged with repair to a small dent which I have disputed from the start and surprise surprise no one has had the decency to get back to me . I want this issue sorted asap "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by MARTIN - 02 October 2024

" Nothing to report. "

" Pick up was OK, drop off was a bit understaffed (1 person) so it took 20 minutes to complete. Staff seemed keen to discover any damage, however none was found so it was fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

REGGIO CALABRIA, IT - Reviewed by CARMINE - 02 October 2024

" I always get a good service and a fair price "

" The rental operator will not accept the credit card I purchased the rental despite me telling him I've used this on on many occasion he wanted a credit card with my full first name not initial the second problem he had a bad attitude it took me 3 telephone calls 3 Emails to obtain a copy of the rental agreement i should hard copy at the same time he gave me the keys for the car not three days later I will never hire again from noleggiare I've booked many times we yourself and a will in the future kind regards "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by NICOLA - 02 October 2024

" As long as it's the cheapest. "

" I like cars with dents & scratches "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by COLIN - 02 October 2024

" No issues as such, - we got a car from the group we payed for and returned it ten days later and was taken swiftly to airport. "

" They don't have an office at Verona Airport so you need to phone them for pickup to collect the hire car, but once contact was made we were promptly collected and the rest was very straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HUGH - 23 September 2024

" I have been using Autoeurope for decades but if Noleggiare is the calibre of car rental company they now deal with I shall not be using them again. "

" Dreadful from start to finish. Counter staff told us that Noleggiare did not recognise the full insurance purchased with the voucher and the tiniest scratch would cost us thousands of euros and there was no excess. They asked for 400 euros extra for a 10 day hire of a small vehicle which we did not pay. On our return they took a great deal of time examining every inch of the car, asked to see our video of the condition at pick-up then pointed out a scuff right underneath the car and a tiny scratch on the windscreen right at the bottom of the screen out of driver's view, both of which were not visible on the videos and for which we were not responsible. They said they would not be able to rent the vehicle out in that condition, so we would be charged for a new windscreen and repairs to the paintwork even though they had tried to give us a car with a deep tear in the side wall of the tyre. The car hire ruined our holiday and has shaken our confidence in Autoeurope which we have been using for decades. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BRINDISI, IT - Reviewed by CRAIG - 20 September 2024

" Poor service at the desk - was there for nearly an hour as the staff kept trying to get me to take out extra insurance. When I questioned the size of the car I was told to take it or leave it "

" Did not have a full size SUV, had to take a Yaris across which did not have enough room for the luggage and 3 passengers "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by BRUCE - 18 September 2024

" Claudia on the counter very helpful. Car pick up more efficient than usual and she helped me sort out extra driver on car "

" Claudia on the counter very helpful. Car pick up more efficient than usual and she helped me sort out extra driver on car "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by RODERIC - 17 September 2024

" have used for years and don't disappoint "

" Very smooth and efficient "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DEREK - 17 September 2024

" As above "

" Our flight was delayed. So they had closed. By the time we got there. Which I have no problem with. However I'm extremely disappointed that l couldn't go back the following morning and collect the same car. We'd hired for 12 days. So they had a car we could have picked up at 11pm. But no car if we had returned as soon as they opened the following morning. It makes no sense what so ever. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by GEOFF - 14 September 2024

" You were very helpful when we needed a bigger car, thank you. "

" My wife and I actually had a bad experience with your partner in Sicily. They were extremely rude to a couple ahead of us on arrival making a comment that the man was 'crying like an animal'. When we returned the car, I explained we had sustained a puncture and I used the emergency kit to inflate the tyre to be able to drive to 'a gommista' . We found a service centre several miles away in another town and had the tyre repaired - using up most of the day from our holiday. Naturally, we paid for the repair. The representative when I explained all this at car return simply said the tyre was new when we took the car( (not accurate of course). He also insisted we pay €50 for using the emergency kit. He refused to reimburse us for the repair cost. I said if we had not used the emergency kit we would have ruined the wheel driving it to the service centre. Again all he said was we must pay€ 50 and he had my credit card details. As you can imagine I was furious and he calmly walked away to deal with the next customer! Best wishes, Geoff Geoff Morris OBE "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by ANDREW - 11 September 2024

" See above - foreign car hire needs to clean up its act with fair transparent pricing and ending this casual approach to spot the damage when there is a huge excess at stake. I hope this gets read and would be good to get a response particularly re the issue of the different car class to that booked. "

" 3 issues First - the car per the voucher was a Land Rover Discovery. The car provided was a Mercedes GLA. These are not in the same size class. Second - as usual I was pressurised over an exorbitant excess and additional charge to reduce this which was more than the rental. This despite the fact that I had taken the extra cover. Why can't Auto Europe be upfront about this at the time of booking ? Third - the car had a significant amount of body damage. With the threat of a huge excess for any damage it is unfair and unreasonable to expect the customer to identify every defect on collection and all makes for an unpleasant experience. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 3

ROME, IT - Reviewed by BOGUSLAW - 10 September 2024

" Auto Europe seems a decent company, and contacting them to sort out a small problem with Noleggiare (they completely copied my email address incorrectly consequently I received nothing from them until it was corrected!!) was straightforward on the phone. "

" Very positive experience with Noleggiare. Firstly the collection process was straightforward and well handled by the lady in the Fiumicino office, (no hard sell of additional damage cover as some have reported)we received an upgraded brand new Toyota C-HR which was brilliant as we were going to do a few long journeys and it turned out very very economical on petrol (5l/100km) even as an automatic. Returning the car was equally problem free, though the guy went over it with a fine tooth comb looking for the smallest scratch. Somehow the small plastic cover plate on the rear bumper that covers the towbar mount got lost or was stolen... in the morning it was gone, so may have dropped off though i don't see how that could happen. So I am waiting for the bill for that, so if they don`t overcharge me for a part that costs $10 this review stands as it is, but if I`m ripped off then check my review in Trustpilot! Can`t emphasize how important it is to take a very detailed video (and pictures) of the car on collection and drop off! to avoid any problems. Two things that they could easily do to improve collection is to give better directions to their office at Fiumicino as it`s a big airport and not easy to find, and secondly they failed to tell us the procedure you need to follow to pass the exit barrier from the airport car park! (Press the button and explain you have a hire car!!) One last piece of advice.... getting through passport control can take over an hour at Fiumicino so make sure you schedule your collection time allowing plenty extra for that and delays, or you may miss your 1 hour overtime allowance. Oh and one other important thing is that Noleggiare do not give you a printed report of your car condition at collection or return, but supposedly email it to you. This is potentially trap as you can`t query any recorded or missing damage details at the time, so your video and photo evidence is critical if you don`t want to run into problems. In my case the car was brand new with no scratches and returned in that state so they would find it hard to invent them, but do also video the guy at the end telling you all is OK !! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by SIMON - 10 September 2024

" Easy to book initially, but the help line process is time consuming and not necessarily effective. Is the call centre outside Europe? "

" Good quick service - worth checking in online in advance! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by PERRY - 07 September 2024

" First time user counter staff needed some customer service training car was clean return staff was polite and efficient "

" Counter staff need some Customer service training "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by MARK - 04 September 2024

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by WILLIAM - 03 September 2024

" Very easy "

" Staff were lovely "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VENICE, IT - Reviewed by LINDA - 01 September 2024

" I love Auto Europe and I will continue to book my car rental through this website "

" The lady at the pick up desk was not particularly friendly and trying hard o push insurance even though I had explained I had purchased already full insurance coverage. The car was in good condition, but extremely dirty. It was clear it had not been cleaned from previous rent. It stunk of smoke, there was ash everywhere, the wheel was sticky and the radio panel filthy with fingerprints. I found coins on the floor, sweets, an hair band and a broken mirror on the back seat. The gentlemen at drop off was however fantastic, very fast and efficient, helpful, friendly and professional. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by RICHARD - 01 September 2024

" See above "

" Booked airport pick up but has to go to P3 car park to collect car. Car offered wasn't Similar to a Land Rover discovery. Car given had to drive straight back and wait to another car as bottom of car was falling off. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by ROSS - 31 August 2024

" An absolute horrendous experience with Noleggiare. I had ordered a Land Rover Discovery "or similar". When we arrived at the pick up point in Naples, Italy they said that they have never had a Land Rover Discovery and the same category to this was a Ford Kuga! So immediately there is a trades description clause here. We had our hands tied as they didn't have another car in our category that we paid for! Baring in mind we paid over £340 for a weeks hire. They then said we could have a Mercedes GLA which again doesn't match a Land Rover Discovery but again it's in the same category as the Kuga and Mercedes! The service at the desk was good and they were apologetic but nothing they or I could do. Needless to say I wasn't at all happy and it wasn't a great start to our holiday. I wouldn't choose to use this company again as I feel there is too much red tape and we also had an excess of €2,800! "

" An absolute horrendous experience with Noleggiare. I had ordered a Land Rover Discovery "or similar". When we arrived at the pick up point in Naples, Italy they said that they have never had a Land Rover Discovery and the same category to this was a Ford Kuga! So immediately there is a trades description clause here. We had our hands tied as they didn't have another car in our category that we paid for! Baring in mind we paid over £340 for a weeks hire. They then said we could have a Mercedes GLA which again doesn't match a Land Rover Discovery but again it's in the same category as the Kuga and Mercedes! The service at the desk was good and they were apologetic but nothing they or I could do. Needless to say I wasn't at all happy and it wasn't a great start to our holiday. I wouldn't choose to use this company again as I feel there is too much red tape and we also had an excess of €2,800! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ROME, IT - Reviewed by STEVEN - 27 August 2024

" Terrible, frankly appalling service. See 3 above. "

" Appalling service. Walked away - even losing the upfront money paid from UK was better than having 3000 Euros taken from credit cards and kept for 28 days minimum. THe conpany has a record of fraudulently claiming damage to vehicles and simplykeeping the deposit money - readt TrustPilot reviews. Although the security depsoit was made apparent on the early documents sent to me, what was NOT made apparent until the tie of vehicle collection was that this would be kept for 28 days - standard return time for deposits from rental agencies is 3-5 business days. I called AutoEurope customer service line and spoke to a Vanessa. This person was agrressively unhelpful and refused to accpet that even though I had crossed the car hire hall and spoken to a competitor (Avis) who had confirmed they only required a security of 200Euros and that is would be returned to me within 3 business days of the vehicle return if all was well, this person continued to say a 3000Euro retention for deposit was 'standard' and refused any concept of a refund. Her manner was unpleasant and aggressive. I will never touch This company or Auto Europe ever again and I am infirming everybody I know of the same. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by KAREN - 26 August 2024

" A very nasty sting in the tail on return after a super driving experience "

" Scammed on returning vehicle with a pinprick of damage to windscreen, which I know, in my heart of hearts, must have already been there on pickup. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by LESLIE - 26 August 2024

" paid up front for the car we arrived 2 hours late on delayed flight went to the office to collect car that was waiting outside and told because we are 2 hours late they want £170 euro more plus insurance for a car that I already paid for ! so what if I am late that's my time of not using a car I paid for nothing in your terms and condition about being late or I would never have used your service and will make sure on all my media platforms that people know what rip of experience my family received and the money I lost "

" your company is a disgrace you booked a hire company that is a total ripoff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MILAN, IT - Reviewed by STEFANO - 25 August 2024

" See 3 "

" I have just collected my car on this reservation and can genuinely say I have never had such a poor experience. I have used auto Europe previously but not encountered this situation. I arrived at the hire pick up point and was told that they don't own a Land Rover Discovery and never have. The then proceeded to show me wholly inappropriate alternatives including the car I eventually left with a ford cougar. They suggested an Audi A6 but that would cost me more. I am particularly annoyed as I had another booking with you 5693981 for £250 less which I cancelled in favour of the Land Rover. I hire cars multiple time a year and appreciate that sometime alternatives need to be issued however without fail this has always been a car of similar or better quality and size at the existing cost rather than inferior cars of poorer quality. We are a family of five with slot of luggage and driving slot this holiday however this has been severely impacted by the situation. Nolkegiare yold me they could go anything else unless I paid more and sss as if that the broker was at fault. I need some help please as I have dnded up with a terrible car for a premium price point and was left without option given I was outside the airport in the heat with 3 young children. Please can you advise as to what can be done. I am not on a position to return to Linate so that wouldnt work for me however I believe given the situation I should be entitled to some sort of compensation comesurate with what I should have paid for the car I ended up with. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by VIKRAM - 25 August 2024

" Nil. Online booking seemed straightforward until I arrived at noleggiare "

" - very disappointing being told our car had been detached from our booking because the flight was delayed 2 hours and we hadn't told them. Of course we couldn't, we were mid flight. The expectation is I already provided my flight details so you can see the flight has been delayed. We were then told because of this we are being given a smaller car. Ridiculous, I booked a big car as I am travelling with 3 children. Not offered money back for being forced to take a smaller car (I had already pre-paid) - impossible to check the car for dents and scratches as it was dark, and no staff came with us to the car. Therefore left the airport feeling like I was going to get done over for damage to a car I want responsible for, and had no way of proving it. - on returning the car, ridiculous comments made that there was too much sand in the car! We have visited Sardinia with 3 children and been to the beach every day-of course there will be sand in the car! Was told I would be charged for this which I found absurd. - Straightforward online booking. Told at noleggiare counter that the excess waiver I had bought through auto Europe was no good as a police report is required for a refund and the police will not come for anything other than a 2 car collision. Being pressured to buy their waiver on top at the counter which was very expensive. Didn't know how true what I was being told was Will not use noleggiare again "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by WAYNE - 20 August 2024

" If Auto Europe can help me get my money back I would highly recommend them!! "

" Honestly, I had a bit of a nightmare. I was trying to collect the car a few days after arriving in Sicily and I forget to take my passport. They had no flexibility in accepting a photograph of my passport and would only accept the physical passport, which I couldn't provided without making a 4 hour round trip. Having phoned the Noleggiare customer service number to discuss the issue, they said there was nothing they could do and I would lose the full amount that I had paid for the rental (circa £700). After some further discussion they offered to only take €150 of the rental cost, which I reluctantly agreed to, although whilst writing my account shows that I have not received any refund and the full amount remains with them. I appreciate that I made a mistake by forgetting my passport, but that have acted terribly and I feel totally taken advantage of. This experience has left such a sour taste in my mouth and there is no way I would ever recommend this company!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by NEIL - 18 August 2024

" Office a small way from airport, but easily walkable. Staff helpful and efficient "

" Location a bit difficult to find, car park small. But staff very helpful, very efficient and whole process was smooth and straightforward "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by GIOVANDOMENICO - 18 August 2024

" I had a good experience the first time I went in May but in August Was not "

" Pushing to buy extra insurance on the car, which I did made me worry, I wasn't insured "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 4

OLBIA, IT - Reviewed by CATHERINE - 17 August 2024

" Worst ever experience of hiring a car - this is Noleggiares issue not Auto Europe. Absolute disgrace "

" Please review our complaint and help us to recover our money which we were scammed out of "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by DAVID - 15 August 2024

" Noleggiare had poor rating before we had our experience. It reflects badly on you as well. "

" The car was not the one we reserved, or silimar. We reserved one with 720l of boot space and got one with 448l. Counter staff were totally unhelpful and we had to pay €400 more for a larger car. This one then had adblue warnings after a couple of days. Noleggiare didn't reply to messages so I had to buy 15 litres and fill it before the car stopped working. Water also ran out after 3 or 4 days. The car was clearly not ready to be sent out. They also tried to charge us for a scratch on the car. Only when we showed photos of the car when we picked it up they backed off. Staff at the desk were also incredibly pushy about making us pay extra for more insurance. They guy kept coming back to it over and over again for a long time. Not a pleasant experience at all and I would not recommend anyone do business with them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

BARI, IT - Reviewed by PAUL - 14 August 2024

" All good "

" All good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LAMEZIA TERME, IT - Reviewed by GIOVANNI - 12 August 2024

" I found out at counter that my car booking was cancelled because of late pick up. Note that delay was outside of my control as it was caused by delayed flight. Whilst operators over the phone have been very helpful I found out with great disappointment that I also had to pay for a penalty on top of a rearranging for a new last minute / more expensive car hire contract with another company. I understand that what occurred was likely outlined in the terms and conditions, but it was not made obvious or clear at the time of booking. "

" n/a "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by MARTIN - 12 August 2024

" See above. Absolutely awful. If Auto Europe are listing companies like Nollegiare then I'm reluctant to recommend Auto Europe. The opening hours need moving with the modern times as well. "

" What an awful, stressful experience! On arrival to Naples airport, it was not clear where to go to catch the shuttle to the office even when calling the contact number given. After asking passers by and a driver of a minibus for rival car hire companies, we finally managed to spot and board our shuttle and after 35 minutes of confusion and guess work because of lack of information. On arrival to the hovel of an office, we were greeted by an attempt to charge us a further 112 euros as apparently we were late in COLLECTING our car and told the class of car we booked was no longer available and the extra charge was because the car was of the next category up even though factors were out of control and we didn't ask for an upgrade. Luckily, a family member is of Italian decent and once recognised by the Nollegiare staff, their attitude change and just like that, the extra charge was dropped. When directed to the car, no one checked the condition with me. It was evident that the car had several scratches and dents but as I say, they weren't pointed at the time of pick. Ironically, the car was scrutinised on its return but luckily we were without incident and I had taken photos and a video of the condition of the vehicle from the outset. Noleggiare's representative on the return had very little in terms of charisma and professionalism in dealing with customers. They weren't wearing a name badge and when I asked for a name as a point of reference, they were hesitant and asked me for what reason! When collecting the car I had to ask for a warning triangle which is mandatory in Italy. I had also booked and paid for a booster seat for my daughter. This wasn't available but luckily I had packed my own from home. The set up for the car pack behind the office is horrendous and is asking for car damage as it is packed. All in all, an awful experience and will never use the company again. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ROME, IT - Reviewed by KATIE - 12 August 2024

" If my complaint is rectified, I would be happy to recommend Auto Europe as the booking was easy and at a great price. I look forward to receiving your response. Kind regards, Katie "

" I had booked car hire through Auto Europe easily and at a good price. When arriving at Bristol airport we discovered that our flight had been delayed. Updates from easyjet were very slow in coming. I rang your office to explain that the flight would be late, but had no reply (I have a screenshot if required). We finally took the flight, then got delayed waiting at passport control. I eventually made my way to the Noleggiare desk with my young family. I took a while to be seen to as the staff were rudely chatting amongst themselves. When finally being seen, a very rude man told me I was too late for my booking and that the car had been given to someone else!!! As you can imagine I was extremely upset and received nothing but arrogance and rudeness from the member of staff. He was adamant that I hadn`t provided them with my Flight details, but I HAD! and it`s on my booking voucher. I was only a few minutes past the 2 hour landing time. I wasn`t offered any help in finding another car, or how to get help. By this time I was crying and my young children were upset. I kindly ask if you could reimburse the £170.45 that I paid for the booking, as this was never received. It ruined my holiday, and don`t see the point of providing a flight number if it isn`t checked the other end? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by ANDREW - 12 August 2024

" Although the insurance taken with you was visible, it was left to me to work out how it would 'dovetail' with the Nolgarrie cover. After a long journey and a very early start I could have easily been 'scammed' and paid for insurance twice. Your level over cover should be 'explicitly stated via email and not just in the documents "

" The car was great and with a slight upgrade. At the point of pick up, I felt that the counter staff were trying to 'scam me ' over the insurance. She was quite persuasive in attempting to try and sell me additional insurance to cover the first £1800 of liability for any damage to the car- this element of insurance was covered by my Auto-Europe Insurance- the lady refused to confirm this even when I showed her the documents. She also refused to simply answer 'yes' to confirm that Nolegarrie where liable thereafter "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by HAYDEN - 08 August 2024

" None "

" I hired a Land Rover Discovery because we were hosting our family including three small grandchildren. On arrival I was told there were none available and offered a Mercedes Ford Kuga. When I pointed out here were many equivalent SUVs to the Discovery in the parking bays I was told they were all more expensive. - it was effectively "take the Kuga or pay more". "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by MARK - 08 August 2024

" Not impressed with Noleggiare and won't be using them again! "

" The collection of the keys was very slow, we received the keys and then needed to go to a VERY dark carpark to find the car, no assistance from Noleggiare. Very difficult to check the car over for damage so luckily I took a video of the car and spotted some damage on the door. When we returned we dropped the car off and then 2 days later received a request for 330euros for damage (scratch) to the door, which was already there. I have sent them the video however I have not had a response back as yet, 3 days a go! I suspect they have asked other renters to pay for this scratch previously!!! "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BRINDISI, IT - Reviewed by SIMON - 07 August 2024

" I would suggest you do not work with Noleggaire. I have since seen other reviews of this company and highly regret using them. "

" Incredibly poor experience. Long queues when we arrived late at night (with two young children). Staff were very rude to a number of customers, not just us. Extra insurance charges of over £350 were required. It was almost suggested we would be charged damages for anything if we didn't pay. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by ALAN - 07 August 2024

" I would recommend that Auto Europe remove Noleggiare from their website. A very stressful situation at the start of my holiday which could have been avoided had they waited for me. I am happy for someone to call me and chat about the situation "

" In one word, nightmare. I arrived to collect my car and their desk was closed even though I had advised Auto Europe that my flight would arrive late. I had to get a taxi to my hotel. Thiago cancelled my booking. I am still waiting on a full refund and I am getting frustrated as to why this is taking so long to sort. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by NEIL - 07 August 2024

" Auto Europe were fine - except that they deal with Noleggiare. I would not recommend Auto Europe while they have partners who are out to scam you. "

" The car was fine - but the pick-up arrangements were difficult - off-airport and the car was jammed between 2 others so I could hardly get it out - and in the 42C heat, I didn't have a chance to check the vehicle. The details showed it had 8 scratches, including 2 on the front. When I returned the car - people swarmed all over it, complained about the small amount of sand on the floor, then "found" another scratch on the front... I did not scratch the car, but had failed to take any additional photos before I took the car - for the reasons above. This scratch that they claim was new - was about 2 cm long, and they charged my credit card £200. It already had 8 scratches, which they obviously do nothing about... This is just a money making scam. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PISA, IT - Reviewed by MARK - 05 August 2024

" The experience has been a disaster and extremely stressful. "

" Upon collecting the vehicle it was battered and covered in dents/chips. When returning the vehicle this company has tried billing me for one of the dents/chips that was there at time of collection. I have photographic evidence that the damage was there at time of collection, but they are still pursuing a charge of €380 against me. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by ROBERTO - 03 August 2024

" Thank you for giving me this opportunity to express our dreadful experience at Noleggiare Fiumicino Rome airport. On Tuesday 9th July my son and along with our family arrived to pick up our 2 cars which we had both pre ordered a few months in advance- us with yourselves and my son with another broker. We arrived at 10.10 and according to the lady on the desk "Chiara" we were too late to pick up the car by 40 minutes. (30 of these minutes we were actually in the queue whilst she served someone else) and informed my son his car was no longer available. However, she then proceeded to pressure my son into paying an extra £300 euros to hire a bigger car for 10 days. My son obviously refused this as he was well within the 2 hour grace period as stated in his contract.  She still refused to listen and it was at this point that I stated that this was a crazy situation. Chiara misunderstood this completely as clearly her English wasn't very good and said I had insulted her! She then also refused point blank to give me my car!  She kept telling us to ring yourselves which we did. In the meantime she refused to acknowledge we were there whilst she continued to serve others . She also refused for us to speak to her manager Tiziana. We were baffled as to why she was refusing to give us a car, as there was no reason for her to do this. We had had a long early journey with a 2 year old child, who was getting more and more agitated and merely wanted to pick up our car and carry on our journey. My son left the queue and re hired his car with another company who were very accommodating given the circumstances.  I unfortunately was still waiting for Chiara to give me a car. After having spoken to yourselves and handing the phone to her so that she could speak with you it was an hour and a half later that she felt it was my "turn" to be served. I have rented cars for 30 years, often with autoeurope and this has by far been my worst experience! It was  very clear that the desk was 'undermanned', and she was the completely un capable of managing the paperwork. I have to stress how completely unhelpful she was and instead of simply dealing with the situation her obstinate manner escalated the situation . This in my opinion was completely  unprofessional and certainly unnecessary. Please could you acknowledge receipt of this email. I look forward to your response. Regards. Roberto Carnevale "

" Thank you for giving me this opportunity to express our dreadful experience at Noleggiare Fiumicino Rome airport. On Tuesday 9th July my son and along with our family arrived to pick up our 2 cars which we had both pre ordered a few months in advance- us with yourselves and my son with another broker. We arrived at 10.10 and according to the lady on the desk "Chiara" we were too late to pick up the car by 40 minutes. (30 of these minutes we were actually in the queue whilst she served someone else) and informed my son his car was no longer available. However, she then proceeded to pressure my son into paying an extra £300 euros to hire a bigger car for 10 days. My son obviously refused this as he was well within the 2 hour grace period as stated in his contract.  She still refused to listen and it was at this point that I stated that this was a crazy situation. Chiara misunderstood this completely as clearly her English wasn't very good and said I had insulted her! She then also refused point blank to give me my car!  She kept telling us to ring yourselves which we did. In the meantime she refused to acknowledge we were there whilst she continued to serve others . She also refused for us to speak to her manager Tiziana. We were baffled as to why she was refusing to give us a car, as there was no reason for her to do this. We had had a long early journey with a 2 year old child, who was getting more and more agitated and merely wanted to pick up our car and carry on our journey. My son left the queue and re hired his car with another company who were very accommodating given the circumstances.  I unfortunately was still waiting for Chiara to give me a car. After having spoken to yourselves and handing the phone to her so that she could speak with you it was an hour and a half later that she felt it was my "turn" to be served. I have rented cars for 30 years, often with autoeurope and this has by far been my worst experience! It was  very clear that the desk was 'undermanned', and she was the completely un capable of managing the paperwork. I have to stress how completely unhelpful she was and instead of simply dealing with the situation her obstinate manner escalated the situation . This in my opinion was completely  unprofessional and certainly unnecessary. Please could you acknowledge receipt of this email. I look forward to your response. Regards. Roberto Carnevale "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by THOMAS - 29 July 2024

" Auto europe weren't massively helpful either, help line was closed and when we got through said "we're just the broker" and I had to wait until the contract end date to get our money back. Still waiting. "

" They would not provide the car as credit card only has initial rather than full 1st name. A number of other people had the same issue, counter staff couldn't help so we all had to find other transport! Horrible start to the holiday "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by MARTIN - 29 July 2024

" So far I am ambivalent. "

" The counter staff tried to pressurise me into buying a £300 extra insurance and in fact succeeded in selling it to two other customers who were very unhappy. The fact that I resisted made me very nervous during my time driving as I was threatened with a possible £3000 excess which you may not cover. However when I left the car the office was not open and i have heard nothing since so hopefully all is well. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by PHILLIP - 27 July 2024

" It was 22:00, I had my family with me in a country we had not visited before. Our accommodation was a 90minute drive away and now we were told our car was no longer available to us. I would like a refund of the money I paid AutoEurope "

" Our flight was delayed by 1hour whilst on the tarmac at Luton. We had been told to switch our phones off prior to leaving the departure gate. When we got to Olbia Car Rental desk of Nooeggiare, we were told we were too late to collect our car and that it had been reallocated. We were not the only flight delayed and we were not the only family to be denied the car they had reserved and paid for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by COLIN - 26 July 2024

" Overall good experience. Liked the auto covered the excess insurance "

" Very good overall service. Could look to speed up the check in service and the bus from airport to car park 3 needs to be bigger to accommodate need and suitcase space "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ANDREW - 25 July 2024

" Good service let down by the concessionary service. "

" We'd requested a VW Golf - we were told we were being "upgraded" only to find out it was to a smaller car with much smaller boot space. As we were a bus ride away by this point from the terminal we couldn't be bothered to complain. Next time, I'll be more careful. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

REGGIO CALABRIA, IT - Reviewed by GIOVANNI - 24 July 2024

" Not the best experience. "

" Car was dirty on collection and 30 mins late "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PISA, IT - Reviewed by WILLIAM JASON - 23 July 2024

" Great value, great service. "

" Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JENNIFER - 19 July 2024

" Overall quite good. "

" Was offered extra insurance at the desk on arrival which was initially confusing as I had purchased full damage insurance with AutoEurope. They wanted me to purchase Noleggiare insurance as well at around €600. I didn't take this but it was unsettling as a first time renter in Italy. The car was quite damaged when we picked it up. We had to carefully inspect the car and found a few more areas of damage that had not been logged. The staff advised us to take some photos and helped go round the car to double check everything. We had a bit of difficult initially as there was a parcel shelf in the third row of seats which needed to remain in the car for the duration of the rental. As we had 6 people this wasn't ideal, but they insisted that it had to remain in the vehicle for the duration. It would have been easier for it to be left at the rental office. We eventually managed to put it on the floor of the second row of seats on a diagonal. And had to make sure our kids didn't damage it with their feet during the journey. Anyway, we managed and all was fine. The drop off was straightforward and my deposit was refunded. The car was very easy to drive however the windscreen wipers needed replaced and did not clear the windscreen effectively. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARI, IT - Reviewed by PAUL - 17 July 2024

" See above "

" I chose not to take out the extortionately priced extra insurance of €360 for a one week rental which equates to €18,730 Pa. I had no issues at all while I had the car but on returning the vehicle the operative could find nothing untoward based on the condition of car when I received it so he got down on his knees at the front of the car and ran his hand under the front bumper. He then announced that there was damage I.e a scratch under the bumper that was not recorded in his system. There was no external visible sign of anything wrong on the actual bumper to see and he said if I didn't have any proof that this scratch was there when I rented the car I would have the pay for the damage. I asked why would I take photos under the car to see if there was damage when there was no visible sign of an issue on the bumper. He said I should take photos of all parts of the car including this area to avoid such situations. He then proceeded to charge me €230 for the damage and said if I don't sign the form to accept that I had caused the damage then I would not be able to claim against any other insurance I may have. I had no choice but to sign the form accepting that I had caused the damage which I had not. I guess they got the equivalent if their insurance premium after all. Wouldn't surprise me f they pull this trick each time someone does not buy their insurance. This is extortion and corrupt and I will never use your services again. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

ROME, IT - Reviewed by DAVID - 16 July 2024

" Dreadful experience. I am expecting a prompt repayment in full of the contract amount. "

" My arrival to collect the car was delayed by around 5 hours as BA had cancelled my flight four hours before departure. I contacted AuroEurope to ask them to advise Nolegiare that we would be late but were still coming. AutoEurope confirmed they had done that. We arrived at 10.30pm (with a ten month old baby) at Rome airport and were told in a very rude manner that they had cancelled our booking (even though I had paid in full). I also showed them that I had tried to call Nolegiare four times but no one answered the phone. We had a real problem trying to find another rental vehicle at that time of night. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by KEV - 16 July 2024

" Good experience "

" Great, friendly and informative staff, thank you. Car in great condition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CHRISTOPHER - 15 July 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MARK - 15 July 2024

" None "

" Great car finding drop off point a nightmare "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALAN - 15 July 2024

" i was aware from other reviews that this company have a habit of chargin for damage that was not recorded so this is why we were so detailed on the collection and took a lot of pictures ,drop off was not an issue and all was signed off as returned damge free "

" the booking in process took well over 30 minutes and we were given a car which was not what was ordered ,but they said that was the car that was booked (Tuscon) they also tried to sell us damage insureance when i told them i had my own they took a 800 euro deposit .but in the end the car was fine for me , the damage document listed about 8 points of damage but on inspection on collection we recorded at least 10 more damage areas that were not recorded and we spen an hour having all this sorted. the car itself on running was faultless and economical "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BERGAMO, IT - Reviewed by CLIVE - 10 July 2024

" very good "

" very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by BOBAK - 09 July 2024

" Depends how autoeurope deal with my insurance claim "

" They tried to upsell me on car, insurance (as always) and then fined me for scratches that were not even impacting the paint work. Terrible experience and never again. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 4

CATANIA, IT - Reviewed by NEIL - 08 July 2024

" Good selection of car hire options, easy to follow the process and pleased with the service. Good communication and pricing. Would definitely recommend! "

" Excellent, helpful friendly staff, simple and quick process after completing the web check in in advance. Speedy drop off back at the airport ( clearer directions may be helpful). Pleased with the allocation of car and would definitely recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by HENDRICUS - 08 July 2024

" Everything was very efficient "

" They still havnt released the bloc on my credit card "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MARTINA - 28 June 2024

" Very easy........satified. "

" No email received after drop off. I assume all was ok and deposit will be refunded. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ANTHONY - 15 June 2024

" Overall no problems. "

" We didn't receive a confirmation email of the contract but received it promptly when requested. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MILAN, IT - Reviewed by ROBIN - 12 June 2024

" Everything went well, very smooth experiemce. "

" All the process was very smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by IAN - 12 June 2024

" I booked full waiver cover only to be told that I did not have full waiver and had to pay an additional £88.67 at the desk to have the benefit of full waiver. Unexpected additional costs made this an unhappy experience. "

" I booked full waiver cover only to be told that I did not have full waiver and had to pay an additional £88.67 at the desk to have the benefit of full waiver. Unexpected additional costs made this an unhappy experience. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by CHRISTOPHER - 09 June 2024

" Noleggiare are terrible. Why have they taken 180 euros from my credit card? "

" They were very slow to collect car. They've also charged me 180 Euros over a week after handing the car back with no explanation. The car was handed back exactly as I collected it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by ANDREW - 06 June 2024

" Good price. "

" Courteous and efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by STEVEN - 05 June 2024

" Very efficient and friendly and would use again happily. "

" My only issue was knowing which company desk to go to as this was not clear, once I found the right one everything was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PHILIP - 04 June 2024

" It took a long time for the office to find a suitable car and one that was in good condition. "

" We have not received our £100 deposit yet. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by VANIPRIYA - 03 June 2024

" Extremely rude counter staff - did not have the booking nor the car advertised. On drop off the checking staff concocted 'vegetation scratches' which were not even visible which we did not accept. They even have the gall to follow up with an invoice for damage management. This is a scam company and we are not at all pleased that auto europe are a broker for such a rogue company. "

" Extremely rude counter staff - did not have the booking nor the car advertised. On drop off the checking staff concocted 'vegetation scratches' which were not even visible which we did not accept. They even have the gall to follow up with an invoice for damage management. This is a scam company and we are not at all pleased that auto europe are a broker for such a rogue company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by JÉRÔME - 31 May 2024

" The card issue was bewildering other that that all good "

" Having to paid €300 insurance on the spot because the name driver did not have a credit card only a debit. No other person card could be used only the name driver. Rip off. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHRISTOPHER - 29 May 2024

" It is long overdue for the car rental business to be reformed it is such a trial all over the world. One should just pay the money (including all insurance at reasonable rates) pick up the keys and go. "

" I have already provided feedback direct to Noleggiare about how their customer staff were spending large amounts of time trying to "frighten" customers into buying extra comprehensive insurance (Euros 400/wk) even though like myself they had already done this independently. This meant that I had to wait nearly an hour to be served at Palermo airport despite not many customers in the queue and 3 members of staff at the desk. One often gets this to some degree but this was the worst I have experienced in about 50 years of renting cars. On return they did their utmost to find some scratch on the vehicle for obvious reasons. I would never use them again. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by STEVE - 28 May 2024

" See above "

" Friendly staff with very good English but the que was long and very slow moving. Drop off was much quicker. Car park was poorly lit with difficult access around the car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by KEITH - 26 May 2024

" I have been using you over the years and have always been happy with the part you have played in the car rental. "

" The counter staff were very pushy, firstly with upgrading of the car and extremely pushy with trying to sell me extra insurance 350 Euro even though I had Excess Insurance in place already. They told me that I had to have the Insurance otherwise in the event of an accident etc, it would cost me over 1000 Euro. Fortunately you pointed out to me that they would possibly try to sell me stuff that I did not need. Apart from these pushy sales girls I was happy with the car even though it had damage (which was not pointed out to me) I was pleased with the car and the outside staff so would book again with them. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by GIUSEPPE - 26 May 2024

" All ok "

" Car had many scratches and was not very clean. No water in windscreen washers, had to stop at fuel station to put water in. Car went well though. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by CONRAD - 24 May 2024

" Wasnt best pleased "

" The Check in staff hadnt noted all the defects on the car at all - these included scratches to the wing mirrors and dents in the car. It was only after looking through my video that they stopped with trying to fine us for the defects - This seems to be a practise just to snare money from tourists. Not nice. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by IAN - 23 May 2024

" Vehicle was quite scuffed around the bodywork. In some ways this was OK since hand back wax simple. Had to wait a long time to take receipt of vehicle. Hire car garaging at Bologna is very confined and was challenging getting a nine seater minibus out. Once in the road all was OK. "

" I seem to have been charged for fuel from my deposit of €100 despite accepting vehicle with 3/4 full tank and returning it at same level. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 5

VENICE, IT - Reviewed by CARLA - 23 May 2024

" Overall a good experience with a bit of waiting to pick up and drop off "

" We arrived at 11.30pm and had to wait an hour but wahid was super helpful and came and showed us how to start a silent hybrid car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by EDWARD - 17 May 2024

" Nothing further "

" Whole check in / drop off so slow. Vehicle had no was wipe & I had to put 20e of adblue in. Fuel tank wasn't full on collection - I returned it full. When I complained & asked for a refund of these items they "suddenly" found a scratch on the car that "apparently" wasn't there on collection - so ongoing discussions with them on all fronts - v unsatisfactory "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 8

PISA, IT - Reviewed by SUSAN - 16 May 2024

" Auto Europe's service and communication has been good, but not your rental company partner, Noleggiare. I would not use Noleggiare again, and it makes me doubt using Auto Europe in the future. As a respectable car rental wholesaler, you should only lead me to rental companies whose practises and standards are equal to yours. What's the use of a good booker if they send you to dodgy companies? Looks to me as though there needs to be better synergy between Auto Europe and its associates. This behaviour on the part of Noleggiare made a service that should be simple and straightforward into one that was stressful and obstructive. Please let me know your response to this. And DO NOT PASS MY PERSONAL DETAILS TO NOLEGGIARE if you share the complaints with them. "

" Two very bad things about Noleggiare that you should pay attention to: 1. Noleggiare tried to hard sell me their own accident cover at the pick up desk in Pisa, even though I had already bought full cover through you. They cast doubt on the value of the Auto Europe cover and exerted rapid-fire pressure on me -- i was now concerned that I hadn't got pre-booked comprehensive cover as I had thought. It took a while for me to work out the difference between the two covers and after a phone call to Auto Europe for clarification at the desk, I refused Noleggiare. But this was an unpleasant, time wasting experience. Not what you want when you've just arrived a country where you don't speak the language, and have to make a long drive in a car you've never used before, and have got kids distracting you. By the way, Noleggiare were trying the same thing with another woman who was picking up a car at the same time as me, so they are clearly trained to do this. They also told: ' next time, don't go through Auto Europe, come to us direct and we will get you a better deal'. 2. The second unacceptable thing is that I had rented the car for a month and was the named driver. My husband joined me for a week at the end of the trip and when I rang Noleggiare on his arrival to add him as a driver, they wanted to charge me for every day of the whole 30 day rental period, not just the 7 days he was in Italy. Why? This is crazy! I can't even work out what the justification would be. It's unhelpful, rigid and unnecessary. They mumbled something about 'how do we know that he hasn't been there all the time. You might be trying to cheat us.' This makes no sense. It is easy to verify driver's documents online, so surely that can't be the problem. If I had been allowing an unnamed person to drive my rental car for a month, we wouldn't be insured in the event of a problem, so why would I even bother? This unhelpful lack of service needs to be addressed. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BARI, IT - Reviewed by TIMOTHY - 11 May 2024

" Please see above "

" Your staff at the drop off was rude and only concerned that as far as his records went i didnt have insurance. When i countered this his reply was well you dont have our insurance. I refused to sign the final signature untill he said thank you. Such a pity that the final impression of your firm is a rude sulk "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALEX - 10 May 2024

" n/a "

" Spent hours at the desk on arrival to collect the pre-booked vehicle, a simple procedure that shouldn't take any longer than 10 minutes. Total waste of holiday time and required changes to itinerary as a direct result of this unnecessary wait. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALGHERO, IT - Reviewed by KATIA - 15 April 2024

" I used Auto Europe before and always been satisfied, the prices are always very good and the booking process simple and quick. "

" There was only 1 person at the desk on arrival, I had 2 other customers in front of me and between them and the time it took me to get the keys, it took 45 minutes before I left the airport, despite I had done the webcheck. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARK - 15 April 2024

" Read the above. "

" I was charged an extra €59 at the desk. This was in case the car broke down or was in an accident and needed uplifted. In 28 years of hiring cars this is the first time I have had to pay this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by VANNI - 11 April 2024

" Always a pleasure to book a car with autoeurope! "

" All good until the drop off day. Because the drop off was very early in the morning, I had to park the car and leave the key in the keys box. None was around to check the car condition and the following day I received an email asserting that some scratches were present and that I have to pay €30 for the damage and €40 as random/undefined services. I truly don't think that it was me to damage the car but there is no much that I can do to push back this, because the contract clearly states that in case of drop off outside working hours they have 3 days of time to notify any damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PATRICK - 10 April 2024

" BEWARE! THIS IS A SCAM. The car was rushed through to pass to me at the beginning which of course I didn't mind as who wants to hang around to get the key. The person at the counter said car is in excellent condition. He did not inspect the car with me. I had a quick look around the car and thought the slight defects and paint scratches were deliberately left out on car damage diagram as not a single defect was recorded. Rented the car for 4 days and drove around Lake Garda uneventfully. After returning the car, every single of these small defects were pointed out and was advised to pay!! Still at correspondence stage. Now I understand the reason for the cheaper price. There was also the waiting point for collection was not clear so wasted time calling them to pinpoint the location from the airport. If you still want to use this company I suggest to do a thorough video recording pre-drive off and point out EVERY single defect you can find and then return back to the reception (as he would not have bothered to check with you) and insist to mark the car condition diagram together. "

" Dear Noleggiare team, I am very unhappy that every single defects were attributed to me. The car was rushed through to pass to me at the beginning which of course I didn't mind as who wants to hang around to get the key. The person at the counter said car is in excellent condition. He did not inspect the car with me. I had a quick look around the car and thought the small defects and paint scratches were deliberately left out on car damage diagram as not a single defect was recorded. I rented the car for 4 days only to drive around Lago di Garda with my wife and young kids. After returning the car, every single of these defects were pointed out and was advised to pay!! I am disputing this and prepared to take legal action should it come to this. I suggest the reception should do a quick check with customer TOGETHER and advise to do a thorough video recording pre-drive off and point out every single defect them can find. Once agreed mark the car diagram sheet together. It's not believable to asked me to pay for the very many defects only after driving for 4 days even considering the potential stone chips on the car which can happen and is waived by all car rentals that I know. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by NICHOLAS - 09 April 2024

" You need to ensure the company's you use provide what is ordered "

" I my party consisted of five grown men and luggage so I booked a Land Rover Discovery or a vehicle of similar size. What I received was a Mercedes gla that was far too small for five grown men and luggage. I was told they had nothing bigger "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by MATTHEW - 04 April 2024

" Terrible. I will never book with NoLeggiare again. "

" Immoral and fraudulent company who tried to charge me for damages that were already on the vehicle. It seems many others have had the same experience as me when looking at TripAdvisor and TrustPilot. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by SEPEHR - 03 April 2024

" We drove into Switzerland and had a incredible time. "

" I Paid extra to drive Lexus UX but i got Nissan Qashqai instead, I was told by the reception staff that they don't even have Lexus UX and they only use that description to attract customers. even though they say (or similar) i do not think this kind of advertisement should be allowed. The winter tyre wrap that was given to us was the wrong size and did not fir the tyre. we got stock in the snow and missed our flight. Apart from that everything went well. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by NICOLA - 20 March 2024

" Easy to use portal and great service "

" Having used the company in Sardinia I was dubious but the team in Naples made the entire experience effortless. They could not have been more helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MARK - 16 March 2024

" rubbish..... 1 hour to agree on a car through an aggrtessive 'upsale' process and to get a small mercedes and not a Landrover. The car had dents and scratches. RUBBISH "

" total rubish. I booked a landrover which is a 4x4 and got a small mercedes. You should all be ashamed of your process "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by PAUL - 14 March 2024

" Depends on the outcome of this rental. "

" Noleggiare created damage which was already on the car when we collected it. And are trying to charge us for this. Won't be using them again. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

VENICE, IT - Reviewed by ANDREW - 12 March 2024

" A bit of a walk from the arrivals "

" I only had a paper driving licence and after a short delay they still allowed me to go ahead with the hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MAURO - 11 March 2024

" Everything is good "

" Professional and helpful staff.Good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALAN - 09 March 2024

" Always an easy booking process with Autoeurope and any cancellations / amendments are equally as simple. "

" Slight delay at the counter when picking car up, due to a computer issue. Efficient and friendly staff. Picking a car up late at night meant there were no staff in the parking lot area, therefore reporting any additional damages could be a bit difficult. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by CHOR PING - 08 March 2024

" The rental price quote around £3-400, but at the end I paid £168.45 on 23/1 and £146.15 + £ £565.64 when pick up total £880.24, looks not make sense, before the trip in Iceland I feel very satisfied, so use Auto Europe again, not interested other rental company, but after this holiday, I need search other company compare again "

" I missing the key on Saturday, Noleggiare no spare key, may wait few day by posting, or recover the car, but don't know how much the recovery cost, I nearly cancel my trip and hotel booking, luckily I found the key, otherwise need cancel whole trip, their manage seems not help the customer When I booking is Land Rover Discovery but they gave a small car, my luggage can't fit in, so I need pay more to upgrade Ford Kuga, this Kuga look smaller or even same size, but I still need pay more for upgrade "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VENICE, IT - Reviewed by SIMON - 06 March 2024

" I feel ripped off by crooks! Look at the other reviews! This was recommended by a friend because it was cheap so didn't check Reviews essentially either 5 star or 1 star what does that tell you? "

" Very plausible con men. Charming at the desk, although were selling additional insurance very heavily. No email confirmation of scratches on car as promised On return another charming fluent English speaker went straight to an imperceptible nick on the driver's door. Almost impossible to see! The car had been in a safe parking area and I had inspected for damage every day. When I remonstrated he said don't worry you can claim from your insurance company! Deducted £325.70 and still no emails! I could go on but am so furious and will contact the police. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MELIH - 26 February 2024

" Horrible!!!I couldn't get the car. I didn't rent the car from your supplier. Your supplier cancelled this booking. I talked to your agent and agent told me that he cancelled booking, he could not find another car and he said that he refund money on the phone. But still I didn't receive any money back from you. Waiting. Melih Kilicoglu "

" Horrible!!!I couldn't get the car. I didn't rent the car from your supplier. Your supplier cancelled this booking. I talked to your agent and agent told me that he cancelled booking, he could not find another car and he said that he refund money on the phone. But still I didn't receive any money back from you. Waiting. Melih Kilicoglu "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by FILIPPO - 22 February 2024

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by EDUARDO - 21 February 2024

" Good online process. "

" Counter staff was quick to offer a larger vehicle for an increased price - arguably the category originally booked was quite small (though it said "standard" size in the voucher). I was ok biting the bullet for the larger car as we had 3 large pieces of luggage. Upon return I had to drop the key (out of hours) only to get a nasty surprise on email later that they 'found' damage to the car. No way to refute this as I hadn't taken a video of the car when I dropped it off. The photos they sent were not clear and I do not think there was damage under my rental (car was kept in garage for most of the week). Overall, feels like a sleek machine to make money off expensive upgrades and bogus damage claims. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by WILLIAM - 21 February 2024

" see 3 above "

" We had a puncture and this required a recovery vehicle as there was no spare wheel on the car and the fluid system did not work. this meant we did not get the car back for the planned time of 2 pm as we waited 2.5 hours for a recovery vehicle. We returned the vehicle at approx 18.30 we were then charged for a full day. i think in the circumstances this was unfair. if the breakdown vehicle had have come sooner we would have made it to the airport on time. We found it impossible to get through to Noleggiare break down service using the free phone number and when we used the land line it took absolutely ages to get through . It was a terrible experience. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

TURIN, IT - Reviewed by MARK - 19 February 2024

" no comment on Auto Europe "

" I arrved 3 hours later than I had put on the booking form and the staff ttold me that the car was no longer available and the only car available, which was only slightly bigger than the one I booked, was double the price I had already paid - I had no choice but to pay the difference, but it was not a great experience "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by FILIPPO - 16 February 2024

" Overall very pleased with everything "

" They always try to find slightest damage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JACK - 26 January 2024

" I have always booked with Auto Europe and have never had this type of treatment from one of your service providers before. I hope you will take my complaint seriously and raise it with Noleggiare. "

" I am currently working through a damage claim. I return the car using the evening drop off. I took photo's at the drop time to show the car had no damage. They are since trying to charge me for damage evening though I dropped the car off with out damage and I have given them photo evidence to prove this. They are telling me that I am responsible for the car even after drop until their office opens again in the morning. It's outrageous! I am waiting for them to prove to me that the car was actually damaged. I am very suspicious that fraudulent activity is occurring with this company as when I collected the car there were damages noted on the paperwork that didn't exist. I am worried that they are operating a scheme to untruthfully take money from customers. I have spoken with other colleagues since who have used them in the past and they have experienced similar issues. It's also suspicious that they are charging me a value (£280)that is just below your cover excess of £300. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by MONICA - 17 January 2024

" Mi piace perché mi permette di trovare buoni prezzi per il noleggio e conoscere varie società di autonoleggio per fare confronti sui loro servizi. "

" Oltre al resto che è andato tutto bene, mi piace che quando ho telefonato loro per delle informazioni, risponde sempre e subito una persona e non una macchina, così la telefonata si risolve in breve tempo. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by NEIL - 10 January 2024

" Even more than less likely, I will proactively and have already informed my wider social group to stay well clear. "

" Through you as the agent! We booked and paid for a large vehicle. Advertised as a LandRover for min 4 people and luggage, plus 4x4 auto (and we have one at home so know the vehicle well). On arrival we were informed they have an alternative - completely inadequate vehicle a new Mercedes SUV. They state they do not even have LandRover as an option. And yet on their website as of today they still advertise them. At the time I was fobbed off by Noleggiare who stated it was your fault and the agency always over promised? I called you for assistance and support to resolve the matter. I was shocked to be told the only 'support & advice' I would get is cancel the vehicle with a £100 cancellation fee, for me? And go and book with another provider. Both elements here were the most poor and shocking customer support I have ever faced. You can now see why the industry has such a shoddy and poor reputation as all was reinforced in my experiences. And lies. Ultimately with the day light running out, a family holiday clock ticking it felt I had no choice but to take the vehicle on offer as that was the best they had. I will provide honest feedback about my experience. Despite complaint at the time I have had no contact except for this generic feedback email. Poor to say the least and shows actually how much you really care for your customers. Despite your strap line 'Best service & best prices' - really. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by DARIN - 09 January 2024

" Noleggiare rang Auto Europe during our altercation in their offices because they were claiming that the issue was not their fault but rather it was Auto Europe's and therefore they wanted us to speak with Auto Europe to hear their justification and explanation. The woman we spoke to at Auto Europe (she spoke both Italian and English quite well) made some very outlandish claims in defense of Auto Europe, stating that whatever was printed on our Auto Europe rental voucher didn't really matter because surely when we were on the website reserving the vehicle we'll probably have seen some information indicating that the car could only seat 5 people and carry 2 suitcases, and somehow this "probability" trumped whatever was printed on our rental voucher. She also claimed that the Land Rover Discovery vehicle has only 5 seats, which is abjectly incorrect as they have only been made with 7 seats for at least the last 20 years (as can be verified easily via an internet search); however, it seems Auto Europe and Noleggiare both chose to not accept this reality. In any event, in our eyes Auto Europe has lost all credibility and I can't imagine that we will ever rent another vehicle through yourselves or any affiliated companies. "

" We pre-paid for a vehicle described on the rental voucher as a "Land Rover Discovery" and "Full Sized SUV". I would point out that Land Rover Discovery's are 7 seat vehicles. Upon arriving at Noleggiare we were informed that we were actually not entitled to a car that even remotely fit that description other than that it should be able to seat up to 5 people and carry 2 suitcases. There were 4 of us, including my wife's 85 year old mother, and we each had 1 large suitcase and 1 small suitcase for our planned 1 week stay in Italy. Any full sized SUV could have accommodated us, but not the cars Noleggiare was proposing. To their dubious credit, they did provide us with an Audi estate car which just about fit the 4 large suitcases in the boot, but the passengers had to carry the smaller suitcases on their laps for the 2.5 hour trip to our destination and then back again for drop off at the end of the holiday. We were told by Noleggiare that if we wanted a full sized SUV comparable car we would have to pay an additional Euro 600+ on top of what we had already pre-paid for our rental. We spent nearly 2 hours having a nightmare experience in Noleggiare's offices before we finally gave up accepted that we weren't going to get the type of car that we had reserved. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TRENTO, IT - Reviewed by ALBERTO - 05 January 2024

" All smooth and quick "

" All smooth and quick "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DEON - 31 December 2023

" no. struggled to find someone to hand the vehicle back to "

" Wanted to charge me 180 euros for damage waiver insurance for 4 days. that's ridiculous as you can buy an annual policy worldwide for £80 "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 7

VERONA, IT - Reviewed by FAUSTO - 25 December 2023

" I have written a formal complaint and feel that Autoeurope has mis-sold me a care rental. "

" The car provided was not anywhere near what I had booked and paid for. The staff member was clearly used to unhappy customers and responded defensively rather than saying the evident truth which is that as far as Noleggiare are concerned the customer is always wrong. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by LIAM - 16 November 2023

" Overall pretty good and Hassle free. "

" In airport office location and counter service were first class however we chose this deal on the basis of "car pick-up at the airport" only to find pick up necessitated getting on a shuttle . It took 20mins or so by shuttle to P3, so be it. The noleggaire kiosk in P3 was easy to find however the young guy at the kiosk reception was a little loose and unprofessional but the car we received was upgraded and almost new with only a small few marks which we recorded on video. The return journey to the P3 was easily found we verified all was in order re: fuel and condition of the vehicle at the kiosk. The gentleman dealing with the return was professional and confirmed all was in order and that the €600 security block on my card would revert in the coming days. We were reasonably happy with the service overall and would use Auto Europe and noleggaire again especially with the extra inexpensive €6 deposit insurance cover offering extra peace of mind.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MICHAEL - 01 November 2023

" AutoEurope staff were very helpful, advising me to hire another vehicle from the same company and assuring me that this extra cost (around double the original booking, which I had already paid in full) would be refunded. If this is indeed the case then I'll be very happy indeed. Please let me know. "

" Hi there, I can't see another way of contacting AutoEurope by email so I thought I would write here. When we arrived I was asked for an International Driving License, which I didn't have. I have rented dozens of vehicles in Italy over the past 20 years and have never had to present an IDL. I rented in Sicily in April 2023 and was not asked for one. I called AutoEurope and was advices to engage in a completely new booking with Noleggiare (which cost twice as much as my original booking) and was told by Heather at the call center that I would be reimbursed the money for this new booking since Noleggiare should honour the original booking. Can you confirm that this is the case? I would be most grateful!! Thank you in advance, Michael "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by JAMES - 31 October 2023

" See above "

" Counter staff were good. Staff when collecting the vehicle were aggressive, unhelpful and a very bad experience. The car was smaller than ordered. When I raised this, basically told tough, don't care. We ordered a full size suv as we had to transport bags and large buggy. As a result of the smaller SUV, we had to cram everything in and have the parcel shelf across the children for the 1.5 hour drive to our accommodation. This was a very bad experience. The car has several large scrapes, and I was told to video them as the staff member couldn't be bothered to come out to the vehicle or inspect the damage on collection with me. The child seats were in very poor condition, particularly the booster seat. When asked to change for the other seat that I could see, we were refused. Finally, on drop off, I was challenged about the scrape and had to produce the video evidence. Had I not had that video, he would have tried to charge me. All together, terrible experience. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 4

BARI, IT - Reviewed by IAN - 30 October 2023

" Staff ere very helpful when we had to change firms and add a driver. "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by CHRISTOPHER - 27 October 2023

" Terrible. My booking was under the name Christopher Fleming. When Inwas picking up the car my credit card had my name as Chris Fleming. It was clearly my credit card. The representative saw an opportunity to take advantage. I was charged an extra €260 to take extra cover and I could not get the car without out. I was stuck at the airport with 4 children and had no choice. AutoEurope were just as bad. I phoned them from the airport. They wouldn't change the name on the booking to Chris or offer any other solution. They insisted on a significant cancellation fee so I couldn't cancel and rebook elsewhere. "

" Terrible. My booking was under the name Christopher Fleming. When Inwas picking up the car my credit card had my name as Chris Fleming. It was clearly my credit card. The representative saw an opportunity to take advantage. I was charged an extra €260 to take extra cover and I could not get the car without out. I was stuck at the airport with 4 children and had no choice. AutoEurope were just as bad. I phoned them from the airport. They wouldn't change the name on the booking to Chris or offer any other solution. They insisted on a significant cancellation fee so I couldn't cancel and rebook elsewhere. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by ANTONIA - 20 October 2023

" I am very unhappy that your full damage cover is not a full damage cover AT ALL, l had to pay extra 249 at the desk to have a PROPER Full cover. The prices in the website are misleading "

" Full cover bought online is not afull cdamagecover watch out "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by SPENCER - 18 October 2023

" All good, staff a bit pushy about extra insurance. "

" A hold up at collection of the vehicle slightly detractedd from the experience. An uipgrade to a better car without asking was appreciated. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by ROBIN - 12 October 2023

" Very easy and efficient service "

" Drop off a bit slow otherwise perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDY - 12 October 2023

" Pleasant and efficient. "

" Got there early so car not returned, but staff arranged for a another but upgrade reqd.....shame but efficiently handled. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAMES - 11 October 2023

" See above - I cannot workout who was at afulat here. I tried to call Auto Europe but it was out of office hours. "

" I am not sure if it is Noleggiare where the problem occured as they blamed Auto Europe. I booked a Landrover Discovery full size suv or equivalent and this is what was on the coupon. I needed this size of car as we were 4 people with golf clubs. I even emailed Noleggiarre to ensure a car large enough was available - they did no trespond. The car they gave me, and they said this was an upgrade from what was booked, was a Ford Kuga which was no where near the size of a Landrover Discovery. They had larger SUV's there but said they could not give them to me. So we had to use taxis for one of us and make multiple journeys. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by RAVI - 11 October 2023

" There were many existing scratches and dents on the car, we only photographed a few. On return they asked us if we had taken video or pictures of dents and scratches. They immediately found one more on the edge of the boot, it was NOT new, it was smooth and tiny. They probably knew about it. For an old tiny scratch, they charged €200 plus administrative fee of €80. I would like to see the invoice when they get it sorted that alleged scratch. "

" The shuttle bus was not waiting as indicated. We had to travel with family and a little baby to another area where most rental car companies were located. It took 45 minutes before we could locate the shuttle. Then we had difficulty in convincing the driver to pick the family from we were. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

NAPLES, IT - Reviewed by JUSTIN - 10 October 2023

" We have sent a complaint by email and we are awaiting your response "

" Absolutely terrible, worse car hire experience ever. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by NICHOLAS - 09 October 2023

" Poor service from the you girl on the desk wasn't really interested and the extra late collection charge which wasn't our fault "

" We had to pay 80 euro for a late collection charge due to our flight being late, we were not aware of this "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TURIN, IT - Reviewed by JASON - 04 October 2023

" Very poor experience, not provided vehicle or class of vehicle contracted for and attempted to by 'fobed off' with a car not fir for purpose. "

" The experience, quality and fulfilment of this reservation has been woeful. Below is a list of the issues experienced. Case has been riased over 5 days ago with Auto-Europe with 0 response to date. 1) The booking was for a Land Rover Discovery, full size SUV or Similar. This is required due to a party of 4 adults and luggage on this trip. Upon arrival we were informed by NOLEGGIARE they do not offer a Land Rover Discovery, nor anything of that size. We were offered a Ford Focus Estate as a replacement, being told this is in fact a class above our booking, which is clearly is not. After 45 minutes of not accepting this situation, we were offered a replacement the next day, which could be picked up in Turin City post 4.30pm. Luckily we were due to stay Turin for 48 hours. The replacement vehicle provided was a little better, a Pontiac XT4, but still not a full class SUV and post some arranging we were only just able to fit 4 pieces of luggage into the boot. 2) The replacement car (Pontiac XT4) was in a very poor state and in fact most likely not road legal. However we had not choice but to proceed as no alternative was offered and we needed the vehicle to continue our trip. The vehicle has a smashed driver side wing mirror rendering it unusable and the passenger side wing mirror has obviously been replaced in the past with a piece of mirrored plastic which warps any reflection so badly it is also unusable. In summary; We have been provided a vehicle sub the class of vehicle we paid for, so this contract remains unfulfilled, and the compromise vehicle provided had damage which could render it not road worthy under local law. Additionally I am appalled that the rental company attempted for 'fob us off' by offering a ford focus estate stating that was a class above that which I had booked.. clearly not a honest statement to make. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by JOHN - 01 October 2023

" 1 "

" 1 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VERONA, IT - Reviewed by JASON - 27 September 2023

" I thought I booked full cover in entirety only to find out when I got there I hadn't and had to pay another £100. "

" I thought I booked full cover in entirety only to find out when I got there I hadn't and had to pay another £100. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHARLIE - 26 September 2023

" Always good apart from this one "

" We waited 65 minutes at Brindisi for the car and then they tried to persuade us to take insurance eith them as auto europe full insurance "not to be trusted". My suspicions increased when they kept telling us to take a video ofnthe hire car. Which we did. On return to Palermo, they insisted we damaged the car with a scratch so tiny the video did not pick up. And after signing and grtting the receive i notice they accused us of another scratch which we neither did or they made us aware of. They charged is 350 euros insisting "auto europe will lay". We obviously must claim. In 30 years renting cars i have never seem such a massive con. Please don't use them again. They are ripping you off "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by BARBARA - 26 September 2023

" Your website and process were great and easy to use. However, because of the experience with the insurance, I think I would book directly with a well-known car rental car company next time. "

" Despite having copies of my AutoEurope insurance plus excess insurance policies, there was a lot of pressure for me to take out additional Noleggiare excess insurance. They kept telling me that the insurance I had was no good with Noleggiare and that if anything happened I would have to pay them for the full cost of any damage on returning the car. They wanted me to pay an additional 270 Euros for their own insurance. I tried to call AutoEurope to clarify the situation but could not get an answer, so I took just decided not to pay for the extra insurance. It was very stressful, not knowing if I'd done the right thing. It seemed like they were totally dismissive of AutoEurope, instead of recognizing you as strategic partners. While queuing for service I witnessed others going through the same thing. Also it was very hard to find where the Noleggiare office was when we arrived. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by STEVEN - 22 September 2023

" Provide good prices. "

" Good service. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by FRANCO - 18 September 2023

" If you could make the cost of the car rental cheaper that would be great. "

" Very easy and straightforward to work with. No difficult conversations when handing back the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ALEXANDRA - 18 September 2023

" Called Auro Europe during my holiday to try and resolve the issue with being charged double the original cost. The first person said it should be possible to sort out as was still an active rental, put me on hold to speak to their manager and then got cut off after 20 mins. Called back and eventually got through to a second person who contradicted the first and said nothing could be done until the rental was finished. Overall spent almost an hour on the phone (mostly on hold) and no satisfactory response or guarantee this would get sorted out. Trie to avoid any possible issues by booking through a reputable company - not the cheapest - but somehow ended up having a lot of hassle and time wasted during and after our holiday and feeling ripped off. "

" Pick up took a long time, very inefficient despite having all documents prepared and correct. Everyone there seemed to be having issues of some kind. Counter staff were unfriendly, slow and did not explain what was going on (got the gist from basic understanding of Italian). Main issue for us was they told us our 'full coverage' booking with Auto Europe was not valid and we had to pay double the amount again then and there to take the car with the level of protection we had already booked and paid for. Having read terrible reviews of experiences from customers who had not taken full coverage we did not want to take the risk. The car itself (upgraded as they didn't have the one we booked) already had badly damaged bodywork when we collected in so we were glad to have the full protection and not face even more hassle arguing about damage. The instructions provided by Auto Europe on the paperwork for drop off were wrong and luckily we (correctly) assumed it would be the same place that we collected the car from but still had to call on the day of drop off to get the actual address as neither Auto Europe or Noleggiare provided this. Overall a terrible experience and now seeking compensation for paying double what we booked. Would never use this company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by SIMON - 17 September 2023

" Car was dirty on pick up and still waiting for damage invoice. Bent number plate when parked. "

" Still waiting for damage invoice despite repeated requests "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BRINDISI, IT - Reviewed by GEORGE - 16 September 2023

" No problems with car or staff . Straightforward booking and text reminders were a bonus "

" Very professional . Great car in very good condition . Easy drop off . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JOLANTA - 11 September 2023

" see above "

" we had to wait over 2.5 hours for the staff to process the paperwork and then another 45 minutes because the payment machine broke down and then another 20 minutes for the car to be sorted out in the car park. it was clear that our queue was the only large one on the day in comparison to other car companies who seem able to process demand "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by DAVID - 07 September 2023

" Smooth transaction but very confusing where to get the courtesy bus from! "

" Was told to go to P5 to meet courtesy bus. All well and good except there is no sign actually showing P5 in the car park. Very confusing! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by DARRYL - 03 September 2023

" Ok "

" Was very good. However the staff could have signed off the car when handed over. Rather than wait for it to be rechecked later. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by SALVATORE - 03 September 2023

" Average "

" I ordered a economy and they wanted to give me a mini class Eventually they gave me the right court after waiting an hour "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by DAFYDD - 03 September 2023

" Great staff, let down slightly by the state of the vehicle. "

" The checkin/collection process was fine. They didn't give me an opportunity to inspect the vehicle before signing anything. The vehicle was fine. It was safe to drive, but very dirty, scratched and dented. It also needed Ad Blue and and oil change. It was fine, but the warnings were annoying. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BERGAMO, IT - Reviewed by JAMES - 02 September 2023

" All good! "

" Very painless; the staff were great and the deposit was paid back straight away. Only issues were that I didn't receive the email with the contract and the car wasn't perfectly clean, but these are small issues. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by MARK - 02 September 2023

" Good service, good car, good facilities and a great experience "

" The booking experience and pickup was quick and straight forward "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by MANVINDER - 31 August 2023

" See above. I feel very let down and would avoid booking with you again. "

" The pick up and drop off were 0.5km away from the terminal and this was advertised on travelsupermarket.com as an onsite airport pick and drop off. Wheeling our luggage for that distance in stifling heat was very unpleasant. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PASQUALE - 27 August 2023

" All good "

" All staff at Torino Airport very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by TAMAR - 21 August 2023

" A bit pricey otherwise good. "

" Counter staff were very pleasant however initially offered us a car which we believed was in a lower class to the one we booked. After some pressing we were given the car in the class we booked (C). The staff checking the car out and in were lovely, and helpful. The car itself had quite a lot of superficial damage, however these were all labelled and noted before check out. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAGLIARI, IT - Reviewed by NATASCIA - 20 August 2023

" I have used Autoeurope for 10 years, but have had many issues this year which is a real shame. Firstly was my car hire in Milano (where I was booked an electric car and then at the wrong airport!) secondly was in cagliari where 'nollegiare' was unable to take any of my cards - really bad year for Autoeurope! "

" Was not able to rent the car, very stressful experience as they did not accept any of my 2 credit cards and 1 debit cards (as they required my first name to be printed on the card) I have never had an experience like this with any other rental companies with Autoeurope for 10 years. I had to cancel the booking on the phone and rent a whole new car at the airport in peak time - terrible! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by EDWARD - 19 August 2023

" The car model we received was below expectations and not like the image on the order. "

" The car model we received was below expectations and not like the image on the order. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

NAPLES, IT - Reviewed by ELSHAN - 18 August 2023

" I was led to believe that I am insured and excess is covered. But once I arrived, Noleggiare told me I am not insured for the damage to my car and was asked to pay for extra insurance. I refused because I had insurance already. and this was the moment when they decided to give me a car with hidden damages. "

" Whoever rents from Noleggiare - PLEASE check all the damage so it corresponds to the pre-rental damage report. Especially in the undercarriage (bumpers, etc). I have been charged 480 euros for scratches that were not caused by me 100 percent. Also,l I had asked for a VW Golf or similar size. But was given a Ford Focus Estate, a big car. After those scratches were "discovered", I start to understand why this car was given to me. So, avoid or check thoroughly the car before taking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BARI, IT - Reviewed by PHILIP - 11 August 2023

" have been using Auto Europe for about 15 years and its always been good, thank you!! "

" very smooth pick up and return, couldn't have been easier. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by SIMON - 10 August 2023

" The times of the booking seemed to get mixed up. I was told I was eight hours late to collect the car. My flight was delayed a couple of hours so I collected it at 12.00 instead of 9.00am. Noleggiare said that my size of car was not available any more so I had to pay an extra £150.00 . NOT HAPPY. Despite I gave the flight details so they knew it was late. Apparently in the small print after 2 hours they give your car away ( despite I had paid to rent it from 9.00) Also I received an email saying to return the car on 8th August a day later than on my original booking. Something when wrong somewhere! "

" The times of the booking seemed to get mixed up. I was told I was eight hours late to collect the car. My flight was delayed a couple of hours so I collected it at 12.00 instead of 9.00am. Noleggiare said that my size of car was not available any more so I had to pay an extra £150.00 . NOT HAPPY. Despite I gave the flight details so they knew it was late. Apparently in the small print after 2 hours they give your car away ( despite I had paid to rent it from 9.00) Also I received an email saying to return the car on 8th August a day later than on my original booking. Something when wrong somewhere! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by DAVID - 06 August 2023

" Apart from comments already made, nothing more to say "

" Insurance charges are a contentious issue. The firm wanted to charge me €300 for six days which is almost as much as I pay for a whole year's cover in the UK. I was told I would have to pay this to avoid a minimum €2,000 charge for theft. It was significantly more for collision damage. I think it is unjustified and always tarnishes the holiday experience. Why are hirers on holiday singled out in this way? It is extortionate. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALGHERO, IT - Reviewed by CRISTIANO - 02 August 2023

" No flexibility when mostly needed and would not have cost anything. "

" We had a problem with the flight and asked to change the pick up from Alghero to Olbia. The auto-europe representative said that nothing could be done despite the Noleggiare representative saying that it was ok for them to do it but they needed auto-europe to amend the booking. As a consequence of that we could not pick the car up and lost all the rental money whilst having to rent another car elsewhere. We are long term clients and the lack of flexibility is not acceptable given that the rental company was happy to change pick up location. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by BRUCE - 01 August 2023

" Overall I was.happy but just little things that could have made my experience just that bit better "

" Very slow on the pick up, gave me no documentation showing existing damages or confirmation of how much fuel was in the tank. Booked to return the car at 8 am but no one was there, waited till 8.20, just had to leave the keys ,we had a plane to catch "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PISA, IT - Reviewed by ADRIAN - 27 July 2023

" As above. No warning in your voucher about paper driving licences being unacceptable even if they were last year and in Greece this year!!! Various web sites I have studied since confirm that my paper licence with accompanying UK passport and up-to-date DVLA code should have been acceptable. "

" Noleggiare claimed that my paper UK driving licence couldn't be accepted even when it was supported by a DVLA code and my passport as visual proof of id. They claimed that I needed an International Drivers Licence, which is not true, but allowed me to drive the car only if I purchased their Platinum Insurance cover at 40.70 euros/day. This seems to me to be a scam way make me buy their insurance and cost me an extra 406.99 euros to hire the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by TIMOTHY - 27 July 2023

" When we arrived at the collection counter the car hire company said we had to pay an additional fee that AutoEurope had told us (in writing) was already covered. We had to call AutoEurope and they said they will cover it but we still have to make a claim to recoup our money, which is a pain. "

" We were given a car that was close to breaking down. The clutch was slipping and about to fail. We tried to contact the company via phone and email but they did not answer for 4 days. It was very stressful as we were visiting hilltop villages in rural locations. We had to get out of the car to push it twice. The company showed no interest in resolving the problem. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by SEAN DENIS - 26 July 2023

" Auto Europe was perfect. "

" Horrible experience with this company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by PAINEE - 25 July 2023

" Good "

" On drop off they tried to get me to pay damage which was already on the car luckily I had pictures taken . I am very sorry to say that but I think they tried to rip people off. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BARI, IT - Reviewed by STEPHEN - 23 July 2023

" They were very friendly at the d3sk 8n airport. The car was very clean and new. On our return the member of staff quickly checked the car and said it was ok "

" Very impressed. However they tried to get us to pay extra insurance despite us paying the full extra ia AutoEurope as we had a long booking of 28 days Ppp "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JON - 17 July 2023

" It all went very smoothly. "

" Everyone was very nice, especially the older gentleman who dealt with us when we arrived. The insurance did seem a little expensive but these are Neapolitan roads we are talking about! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JANE - 16 July 2023

" Relieved we didn't scratch a car that was wider than ordered "

" Overall very good! Transfers from and to the airport were quick. No queue or waiting. Quick check out and return. However, I specifically booked a very narrow Fiat 500 as I knew how small the parking was at our apartment. We were given a ford fiesta - 8cm wider and therefore had only 1cm either side of the wing mirrors when parking. We had to leave the car on the street when dark and get up early to slowly and very carefully park each morning to avoid fines. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by ELIZABETH - 15 July 2023

" Naples office is offsite. Number for shuttle bus doesn't work car wasn't ready. Staff pushy with expensive extras. "