" Other than the issue of insurance, I am very pleased with everything else. "
" I am in dispute with them. I have sent an email to there customer services on 17th Sept and given them 14 days to sort. this was advice from credit card company. I will contact your customer services after the 14 days either if the issue is resolved or not as your company will need to know what Noleggiare staff are doing when collecting the car. Basically when picking up the car the person/staff insisted we had to take out there insurance or no car and cancel Auto Europe insurance. Total cost was an extra 620.86 euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As above read all small print "
" I booked through a 3rd party which was a mistake I was 2 hours late arriving at La Metzia terme airport and when I went to collect my car they had rented my car out! I was so annoyed. I was told I would have to take out another agreement and had to pay for a larger car . So I lost my initial hire payment. Cost me nearly £300 extra .I had no choice, the lady was very polite and I left £ 400 out of pocket. My advice is to read the small print thoroughly or else they will charge u again. Not very happy at all "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Long standing customer of auto europe "
" Dispute over a scratch that was charged for "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 8
" See my comments above in relation to Noleggiare. "
" Noleggiare did not acknowledge the extra cover I paid for with Auto Europe; as a result, I had to pay extra to them when I picked up the vehicle. Auto Europe have no right, legally or morally, to sell a product which turns out to be useless. It is merely a cynical way of taking more money off the client. If Auto Europe wish to claim a 'working relationship' with Noleggiare and doubtless other car rental providers, it is imperative that they either remove the additional cover facility from their rental agreement or ensure that their car hire partners are happy to acknowledge and respect the extra cover purchased. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" East to use and pick up and efficient. "
" Great car, but a bit low for the family..I asked for a hyandi Tuscon and got a Ford Focus estate. I have hip mobility problems and it was not ideal..I wanted an SUV and got a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 2nd poor experience with Auto Europe partners in 1 x week. I'm more likely to go direct to the big brands rather than aggregators. "
" My rental car was cancelled as I was 2:15 late due to flight and baggage delays. No compassion, just a hard charge if I wanted to car. I declined to pay again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The whole experience put a terrible start to our first visit to Italy and Auto Europe were completely unhelpful. I thought it would be a simpletask to pick up our hire car and drive to our destination but the experience with Auto Europe was a disgrace. The hire company refused to issue with me with a car saying that this often happens with your company and I would have to pay an extra charge of 1733.99 euros to secure a vehicle. This offer was only made after spending nearly 2 hours trying to sort things out with Auto Europe on the phone which did not happen. The fact that one of your operators was rude to me on the phone, completely unhelpful and then hung-up on me is disgraceful! If this had not happened I would probably be blaming Noleggiarre for all of this but their staff were actually very helpful and said this was a regular problem with your company happening at least twice a week. I do hope you sort this problem out so that others are not faced with the saame problems!! "
" The hire company would not accept my voucher from Auto Euro and I had to pay an extra 1733.99 euros to secure a vehicle for my family's holiday. I spent close to 2 hours trying to sort out the problem with Auto Europe's helpline but was unsuccessful. One of your operators actually hung up on me after telling me I was an hour and a half late to pick up my vehicle! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Overall fine in the end. "
" The drop was the excellent with the representative being helpful & knowledgeable. I'm afraid the collection of rives at Cagliari airport left rather a lot to be desired. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good and straight forward. Insurance requirements could be clearer, Nolegiarre always offer extra insurance, do you need it? "
" Car wasn't cleaned outside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Worked well, although there is always the issue of the local company suggesting that you buy their insurance which would be on top of the full insurance that you have bought from AE. "
" Worked well "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" As above "
" Expensive but overall good. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Finding car was great but car provider very poor "
" We have to wait over an hour for pick up, then as the car was low on fuel due to issue with fuelling card they was very unhelpful, no proper inspection of car and then they find a small scratch which we could not see and charges us eur180 so no very unhappy with their service "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 6
" Internet booking was very easy. Documents required by the rental company were a little more difficult to confirm. The car automatic boot wasn't functional. "
" Overall OK however the staff were quite pushy regarding insurance and I had a strong sense that they were upselling aggressively. They confused and complicated the explanation of insurance purchased through Auto Europe versus their own company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Not great. Started off well... My car wasn't available on arrival and I had no choice to upgrade despite letting them know... Then received other charge of £320 and I've no idea what it's for. Impossible to speak either anyone to sort it out.... Would not book with them again. "
" I have returned off holiday to find a charge from the company on my credit card from the car hire company and I have no idea what it's for. Both the local agent and auto Europe are very unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5
" 26 days rental and my car given away because I was 2hours 10mins, an absolute disgrace. I would hate to have a family or group with me at the time as it was an awful experience. "
" A truly opportunistic company!! My flight was delayed by just over 2 hours and unfortunately I arrived 2hours 10mins late to be told I was a no show and my car was given away. I was renting the car for 26 days and found this to be outrageous. The staff were taking my situation as some kind of amusement, no empathy, even I had prepaid a significant sum to rent for 26 days. I live in Italy 5 months of the year and always rent, this was my first time to use Nolleggiare, needless to say I will never use them again nor would recommend to my many friends, business network and colleagues. A truly horrible company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Easy booking process, good prices, very easy to deal with. "
" When asked what the upsell chatrge of €100 + VAT was for the representative told me it was a senior driver surcharge. It wasn't he had upgraded my vehicle category without telling me.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" You were unresponsive to my challenges "
" Charged hidden extras. Check out staff were obnoxious and confrontational. Sought to belittle multiple customers. Didn't provide dockets and logged deliberately inaccurate contact details. Over charged for light damage after left country, no details supplied "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Quick pick up at airport. Very pleased to have been upgraded to a Jeep. "
" Very helpful & polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 1 very minor issue with office opening hours being incorrect leading to rush through the airport to collect the car. "
" Excellent service and will always choose Noleggiare when possible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" As above. "
" I sent the following e-mail to Noleggiare yesterday and I am still awaiting a response: We've just returned from Venice Airport where we dropped a car after a week rental - contract number VRNDT 2496 Having checked my bank statement, we appear to have been charged an additional 112.17 Euros on 02/08/25 when our understanding was that all payments had been made. Could you please explain what this is for and reimburse as soon as possible. Please also note that when we picked up the car in Verona, we were charged an additional 75.01 Euros because of the different drop off location - something that we thought was already included in the quote that we received and agreed. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Too slow to collect vehicle, the queue took forever it was painful "
" Too long of a wait to collect vehicle, took hours why? Everyone had pre-ordered their vehicle and checked in whilst in the queue, I watched another customer collect her vehicle after queuing for ages eat her entire lunch and snacks whilst at the counter being served that's how long people were taking to collect their cars, it would put me off booking again as we felt we lost the entire afternoon at Palermo airport waiting for a hire car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Easy to use good prices. "
" Nice easy pick up and transfer to depot. Quickly seen car sorted on the road to villa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" No comment to make. "
" At drop off, the member of staff who identified scratches on the underside car sills advised that we should have taken a video of the sills at collection. There were scratches on the sill and because I didn't have a video taken at the time of collection , I was obliged to take responsibility for the sill damage. Taking a video of the underside of a hire car is not practical!! I was also misled by the member of staff about the subsequent charges. She told me the cost would be 190 euros: when the bill appeared on my credit card, it was for the sum of 270 euros!! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" I was very disappointed to have to an extra fee when my late arrival was as a result of a train delay that was outside my control and I did not have the chance to phone Auto Europe before my arrival at Brindisi airport. "
" My train from Rome was delayed on the 12th July so I arrived at 2.30pm rather than 12pm. I was told by the counter staff that my booking had been cancelled and that I had to pay an extra fee of £84.62 to get a car which I reluctantly paid as I had no other option. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" - "
" Car was great. Collecting it was quite slow even having done online registration. Got the hard sell regarding insurance etc also. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Used previously and worked well but their delay tactics to provide a refund on this occasion leave a really bad taste. "
" Reservation was cancelled due to airline delays. Auto Europe claim that refund is being delayed due to the time it takes to confirm with Noleggiare which I have my doubts about. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Easy to book. Good alternative to other car rental search engines/websites "
" The car drop off should be better sign posted as the drop off location has now been moved to a new parking lot/ sarebbero possibile aggiungere della segnaletica per indicare dove lasciare l'auto a fine noleggio visto che vi siete spostati nel parcheggio nuovo "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Straight-forward and competitive pricing "
" Check in was more straight-forward than some of the instructions received. For example an embossed credit card and an international driving permit were both not needed. I'm a UK traveller and have a UK photocard driving licence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" N/A "
" When we went to collect the car we had to get a crowded bus to the rental offices and wait in a very slow moving line before reaching the desk in very hot conditions making the wait very uncomfortable. we were sent to another office to collect the keys and were sent into a large car park to find the car by ourselves and the car was handed over dirty and with a little fuel. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Easy to use, good communication throughout. Great value for money. "
" Easy check in and drop off for vehicle. Easy to find drop off. We were given a brand new car which was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Phone number for noleggiare on document incorrect. Had to find it myself in Internet. "
" Has to wait for shuttle bus at airport. Instructions about location if pick-up not clear enough. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I hire cars 3 or 4 times a Year. I will now only use bigger companies directly and not likely use Auto Europe as you have no control over the behaviour of individual staff. "
" Found a very small indentation on passenger side door which my wife remembered seeing first morning after collection late on the previous night. Collection was at around 11.45pm, we checked car and there were some minor marks but not worthy of taking pictures of. Had no idea that they would try and a pin blame on us to clearly make more money from the rental. The man even haggled with us down and the over charged us from the amount he quoted. I've out in a complaint to the company, but no response! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" All good apart from the car was much bigger than the one we had booked months in advance. "
" All good apart from the fact it was a much bigger car than what we booked. It's a big negative that despite making bookings well in advance there is no guarantee as to the what type of car you end up with. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Answer to 4 depends upon response to this feedback. "
" Officious at check in after a long wait. Charged extra (60euros) for crossing into Austria. Car pick-up in dark multi-storey, so unable to see minor defects. Charged for two defects despite not agreeing to them ((total £283.01) - one was a "scratch" on the rear bumper so minor that it could not be felt, and could only be seen under a portable floodlight being used by the staff. The other was a small indicator light lens on the wing mirror that was broken on collection - pointed out to the staff then. The car had only just been returned so had not been prepared for us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Both pick up and drop off very smooth. Condition of car could be better has had quite a few scratches etc "
" Fast and efficient, friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Did what it said on the tin "
" All went well with no problems other than an initial failure for me to find the car. A GPS pin solved the problem "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to contact, close to airport, friendly staff. "
" Collection and drop off were very good experiences, car was good (apart from previous damage to bonnet), only criticism is the lack of a digital receipt both on collection and on drop off, we were told to expect an email but as yet we have still not received one. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Dreadful experience looking forward to starting a nice holiday. The car we ordered was not available, I had to pay an additional £427. for a 7 seater car. With 6 adults and luggage it was far to small. Very disappointed. "
" The car we ordered was not available, they supplied an alternative vehicle but it was to small for my requirements "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience, good service. I would use this service again "
" The desk on arrival was busy, but I understand why, as they were excellent and provided good reliable service. Friendly staff, especially when returning the car. Very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff at Venice airport was very helpful "
" Staff at Venice airport was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Usual good experience of AuoEurope comms and pricing. I had to claim for damage (windscreen) so let's see how the Full Protection cover works out. "
" Efficient service at pick-up. Good car in good condition. Drop-off details not clear which resulted in wasting time trying to find the drop-off point. This was probably due to airport building work but clear instructions should have been given "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" It went smoothly and there were no unwelcome surprises "
" Felt a bit of pressure with upselling to take out further cover but we paid the extra €600 on credit card in case of issues and that was later refunded on the cars return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy seamless process. Great stuff. Great value. Brand-new car. "
" Brilliant experience in every aspect. I could not have been happier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" we will be back "
" We found the drop-off process to be quite stressful. Traveling with three children and a considerable amount of luggage requires time for unloading. The agent's demeanor created a sense of urgency that added unnecessary pressure. A more patient approach from the staff would be greatly appreciated by families in similar situations. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" I always use AutoEurope for travel on the continent "
" Transaction was easy. Car as expected. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not heard anything back about this miserable experience. I now don't know if the team at Noleggiare who were trying to rip me off have been caught or a claim is still running as I have not heard anything back since Thursday. Thank you "
" Email sent to you Thur 10th Apr: I would like to discuss these claims of damage and my treatment and very poor customer experience at both the collection and return of the hire car from Turin. So can you please arrange for someone to give me a call before any charges are just taken from me. At collection, a very friendly member of staff showed me round the car and quickly explained there were many multiple minor damages... nearly on every panel. Consequently I didn't inspect each and every single mark and scratch. He almost encouraged me not to by saying it will all be fine given the car had so many damages. We drove the car safely to and from Montgenevre and returned to Turin airport with no incidents. On return we were met with a very different character who inspected the car like I've never seen. After at least 10 mins he found a hairline scratch on a panel near the rear door. It would be removed very quickly with some polish and a cloth but he claimed not to have any polish. When we compared the check out document with the damage there was a mark #4 where the hairline scratch was. He said that reference was for a very minor dent which could also be barely seen particularly from within a dark car park. So I wouldn't have known if the checkout document referenced the scratch or a dent as both were so insignificant. He said it would be a 150 euro fine for the repair - interesting as none of the other many damages had been repaired. I said this wasn't fair and he said he was just doing his job. I asked for the options he said pay 150 euros at the office, or wait to speak to the head office. Then he said he'd phone a superior to check the best price... he reduced it to 130 euros. I still felt this wasn't justified given the 3 minute job to fix the minor scratch. I then went to the local office and spoke to the same man and a female at the desk. They said they could remove an 80 euro admin charge, which went even been mentioned before then. Then they said the 130 offer was gone and now it had to be 150. I wasn't comfortable that any of this experience was correct or even legal so I confirmed I would wait to speak to head office before handing irregular payments to local staff who seemed to be making things up as they went along. And now I see an email suggesting I pay 250 euros for the 'damages' and an 80 euro admin fee? I hope someone can explain quite what was going on at Turin today and we can resolve this sensibly. I will also contact the agent I used and have used many times previously. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" We always use Autoeurope for hire cars abroad and we've always had a good experience from booking at a reasonable price to the customer service "
" We had a great experience with Noleggiare in Turin Airport. The car was clean, new and very comfortable. Pick up and drop off were smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No winter tyres, no chains and no socks. I should be due a refund for you renting me an illegal vehicle. "
" No winter tyres, no chains and no socks. I should be due a refund for you renting me an illegal vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" All was 100% and competitive on price too. "
" Mario in the car pick up area was very helpful in solving the problem that the car we had been allocated was actually only 1/4 full . He callled the desk and asked to change our car to another one which was full of fuel - The staff at the desk are polite - Jenny was very helpful too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" So far no problems "
" Had to wait oben an hour for the car "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Happy with Auto Europe, not happy with Noleggiare. "
" My main issue with the hire is I beleive the car detailes provided as typical for class - a Land Rover Discovery, was completely mis-leading, especially as they didn't appear to have any of these types of vehicles avaialble. We went with the hire as it is a reasonable size car, 4 wheel drive and has all terrain tyres from the manufacturer (apart from the "Sport" version I beleive). This meant when we arrived we had to upgrade to a car with winter tyres and a larger car, although the car provided was a similar size to the Discovery we throught we were hiring. I understand the risk and caveat of the "or something similar" get out of jail card but it seems to me using the example car as typical of class was totally misleading - not happy and considerably poorer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Easy to book , good insurance cover, easy pick up instructions, and the pre validation of documents saved a lot of time on collection, overall 10/10 "
" The experience on Drop off was not the same as collection, By the returns operative not the counter staff, we were questioned on the return time and told we would have to pay an extra day. office opened 8.00 we were there at 810am. Then the return documentation shows were not not present at the return which we were. The counter staff sorted the time return issue swiftly and satisfactorily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Fuss free car hire, speed and efficiency were the key highlights "
" Very easy to do business with and great service both on collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Got to the counter and was told insurance was not included. Explained I had purchased insurance at the time of booking and the counter staff said this didn't count and couldn't be used as this was Auto Europe Insurance and not Noleggiare. I then had to take out their insurance to ensure piece of mind as they said I wasn't covered. Car seat was available but set up incorrectly so had to work out myself how to use it. This was whilst the employee who handed me the key was telling me I was wrong. I wasn't, the base of the seat was set up incorrectly. On hand over, no check was done by the staff I handed the vehicle too and on the handover document it was marked 'The customer doesn't wait for check-in'. This wasn't correct, we were there and the staff told us to go. "
" Got to the counter and was told insurance was not included. Explained I had purchased insurance at the time of booking and the counter staff said this didn't count and couldn't be used as this was Auto Europe Insurance and not Noleggiare. I then had to take out their insurance to ensure piece of mind as they said I wasn't covered. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Fast pick up and easy return. "
" Car was a bit dirty on the inside and did not have winter tyres, which I was expecting. All staff were brilliant. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Overall good experience Except the pressure I got regarding selling additional insurance "
" Felt pressured to buy additional insurance although I had insurance in place "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good booking experience ; good location; decent shuttle although the return shuttle from the car hire to terminal was an interminable wait for the driver to complete his cigarette break !....NoLeggiare were rude and the clinet experience is one we would not wish to experience again or anyone else for that matter, spoiling an otherwise perfect Tuscan weekend away. "
" Besides the excellent service from the counter staff who had stayed after hours when we arrived late for collecting the car, the remainder of the experience with NoLeggiare was NOT good. We collected the car at 2230hrs so it was dark. There was no documentation or photos shown to us on the condition of the hired vehicle so we took our own photos in the darkness of the parking lot for our own record. The next morning in daylight we noticed many scratches, nicks and dents on the hired vehicle. When we returned the vehicle, the inspecting agent was rude, did not listen to us despite our photos and records indicating otherwise and he was adamant that he would find something for which to charge us EUR100 and an admin fee of EUR80 for. This we disputed at the time and have since lodged a dispute with NoLeggiare directly as they have prompltyl raised an invoice against our credit card for the EUR180, which we feel, quite frankly, aghast at. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" Terrible "
" Cheap and nasty experience. We use AutoEuro always, Never used Nolleggiare ,was experience ever i will never forget. The management couldn't give a dam. I even had to pay separately for recovery assistant if I needed it. I will never use Nolleggiare again and I will make sure non of my family or friends use them. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" Auto Europe was fine except the company i rented from "
" The car had no windscreen wash in and it had a sign on dashboard to replace engine oil. Also the agent upsold me supposedly a better vehicle which I think was the category I booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have ben booking cars from auto europe for many years and I find them very professional and very fair "
" I was very satisfied with the service from start to finish, the bad thing is that they still haven't released my deposit after 5 days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Friendly counter service, and a nice car. We thought we had secured a great deal for our one-week rental. Thank you. "
" Friendly counter service, and a nice car. We thought we had secured a great deal for our one-week rental. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Poor customer service when I spoke to Christina to try and confirm if my rescheduled flight would impact my car collection. Really really appalling service, refused to ring Noleggiare and instead tried to make me cancel original booking and rebook for a later same day collection at an additional cost of £250 !! I didn't and there were no collection issues. "
" Very friendly booking in experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It is good value for money and the staff is friendly, but they really need to work on providing clean vehicles to customers "
" Great service both at the collect and drop off desks. Friendly and professional staff. Very fast process. Unfortunately the car was again dirty, I have used their services before and the vehicle have always been dirty. This time it was actually dangerous because I collected the car at 10.30 at night and ll the windows were in such a state that it was difficult to see properly and there was nowhere to stop and have them cleaned. the following day I had to have all windows cleaned properly at my expense "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good website "
" Overall fine. I ordered a Lexus but got a Toyota. No-one in their right mind would put these in the same class. The car was superficially clean however there was a lot of grime inside door openings and on wing mirrors. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Not great prices, on reflection and having looked else where after booking "
" The car had no water in the windscreen washer bottle and was delivered soaking wet (presumably from a car wash) , so was covered in dust within minutes. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Overall negative but not Auto Europe's fault. There is a clear scam taking place with the loan companies making more money on the insurance and fictitious damages claims than on the car loan itself. More transparency would be welcome. "
" This is a budget organisation that fails to hide it. The car was more or less as described and good value. However the drop of location signposting is misleading and a not insignificant walk with bags. The overzealous assessment of the vehicle is designed to find any fault no matter how negligible to charge the client - stone clips are sought with a magnifying glass and minor wear and tear scuffs of the wheels etc - I presume they are on a commission. I was charged €50 for some nonsense (+€40 admin fee - what admin?!). I will not use Noleggiare - better named Non Noleggiare- again. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
" Disappointed that the vehicle was not ready at the allotted time and when handed over needed Add Blue which took a further 30 minutes of waiting time to get sorted, identifying the numerous numbers of scratches and blemishes on bodywork and wheels was a nightmare! "
" Disappointed that the vehicle was not ready at the allotted time and when handed over needed Add Blue which took a further 30 minutes of waiting time to get sorted, identifying the numerous numbers of scratches and blemishes on bodywork and wheels was a nightmare! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" I was promised a refund and never received it. "
" We arrived to pick up our vehicle just over the 2 hour cut off mark and the agent stated that they could no longer honour the contract. The agent basically blackmailed me to sign an outrageous contract or lose my entire payment made to Auto Europe. The Noleggiare agent took advantage of my situation being a senior and tired from flying. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I did try to call Auto Europe for assistance but was told that once the car is collected then Auto Europe have no more involvement and could not assist. "
" Difficult to get Noleggiare transport to pick us up from airport and take us to the rental office. First car developed a fault on day 2 and I had to make a 4h round trip to replace it. Second car was in poor condition with scratches/dents on all sides. Puncture on last day was very painful to resolve and meant that we missed our flight home. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" Nightmare returned car with no damage yet being charged for damage when I returned the car gave key to a member of staff and asked him to check the car he asked me if car was full and I told him yes he said was too busy to check car and I left to catch my flight. Whilst waiting to board message came through about so called damage which I disputed right away by email no reply . When I returned to UK sent another email yet again no reply I've now received a charge of 380 euros which is a complete joke I need to speak to someone tried calling no reply. The check in email also said I left key in the box which is a complete lie and I have witnesses This is a rip off . "
" I have been charged with repair to a small dent which I have disputed from the start and surprise surprise no one has had the decency to get back to me . I want this issue sorted asap "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Nothing to report. "
" Pick up was OK, drop off was a bit understaffed (1 person) so it took 20 minutes to complete. Staff seemed keen to discover any damage, however none was found so it was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" I always get a good service and a fair price "
" The rental operator will not accept the credit card I purchased the rental despite me telling him I've used this on on many occasion he wanted a credit card with my full first name not initial the second problem he had a bad attitude it took me 3 telephone calls 3 Emails to obtain a copy of the rental agreement i should hard copy at the same time he gave me the keys for the car not three days later I will never hire again from noleggiare I've booked many times we yourself and a will in the future kind regards "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" As long as it's the cheapest. "
" I like cars with dents & scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues as such, - we got a car from the group we payed for and returned it ten days later and was taken swiftly to airport. "
" They don't have an office at Verona Airport so you need to phone them for pickup to collect the hire car, but once contact was made we were promptly collected and the rest was very straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been using Autoeurope for decades but if Noleggiare is the calibre of car rental company they now deal with I shall not be using them again. "
" Dreadful from start to finish. Counter staff told us that Noleggiare did not recognise the full insurance purchased with the voucher and the tiniest scratch would cost us thousands of euros and there was no excess. They asked for 400 euros extra for a 10 day hire of a small vehicle which we did not pay. On our return they took a great deal of time examining every inch of the car, asked to see our video of the condition at pick-up then pointed out a scuff right underneath the car and a tiny scratch on the windscreen right at the bottom of the screen out of driver's view, both of which were not visible on the videos and for which we were not responsible. They said they would not be able to rent the vehicle out in that condition, so we would be charged for a new windscreen and repairs to the paintwork even though they had tried to give us a car with a deep tear in the side wall of the tyre. The car hire ruined our holiday and has shaken our confidence in Autoeurope which we have been using for decades. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Poor service at the desk - was there for nearly an hour as the staff kept trying to get me to take out extra insurance. When I questioned the size of the car I was told to take it or leave it "
" Did not have a full size SUV, had to take a Yaris across which did not have enough room for the luggage and 3 passengers "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Claudia on the counter very helpful. Car pick up more efficient than usual and she helped me sort out extra driver on car "
" Claudia on the counter very helpful. Car pick up more efficient than usual and she helped me sort out extra driver on car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" have used for years and don't disappoint "
" Very smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Our flight was delayed. So they had closed. By the time we got there. Which I have no problem with. However I'm extremely disappointed that l couldn't go back the following morning and collect the same car. We'd hired for 12 days. So they had a car we could have picked up at 11pm. But no car if we had returned as soon as they opened the following morning. It makes no sense what so ever. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" You were very helpful when we needed a bigger car, thank you. "
" My wife and I actually had a bad experience with your partner in Sicily. They were extremely rude to a couple ahead of us on arrival making a comment that the man was 'crying like an animal'. When we returned the car, I explained we had sustained a puncture and I used the emergency kit to inflate the tyre to be able to drive to 'a gommista' . We found a service centre several miles away in another town and had the tyre repaired - using up most of the day from our holiday. Naturally, we paid for the repair. The representative when I explained all this at car return simply said the tyre was new when we took the car( (not accurate of course). He also insisted we pay €50 for using the emergency kit. He refused to reimburse us for the repair cost. I said if we had not used the emergency kit we would have ruined the wheel driving it to the service centre. Again all he said was we must pay€ 50 and he had my credit card details. As you can imagine I was furious and he calmly walked away to deal with the next customer! Best wishes, Geoff Geoff Morris OBE "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 9
" See above - foreign car hire needs to clean up its act with fair transparent pricing and ending this casual approach to spot the damage when there is a huge excess at stake. I hope this gets read and would be good to get a response particularly re the issue of the different car class to that booked. "
" 3 issues First - the car per the voucher was a Land Rover Discovery. The car provided was a Mercedes GLA. These are not in the same size class. Second - as usual I was pressurised over an exorbitant excess and additional charge to reduce this which was more than the rental. This despite the fact that I had taken the extra cover. Why can't Auto Europe be upfront about this at the time of booking ? Third - the car had a significant amount of body damage. With the threat of a huge excess for any damage it is unfair and unreasonable to expect the customer to identify every defect on collection and all makes for an unpleasant experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
" Auto Europe seems a decent company, and contacting them to sort out a small problem with Noleggiare (they completely copied my email address incorrectly consequently I received nothing from them until it was corrected!!) was straightforward on the phone. "
" Very positive experience with Noleggiare. Firstly the collection process was straightforward and well handled by the lady in the Fiumicino office, (no hard sell of additional damage cover as some have reported)we received an upgraded brand new Toyota C-HR which was brilliant as we were going to do a few long journeys and it turned out very very economical on petrol (5l/100km) even as an automatic. Returning the car was equally problem free, though the guy went over it with a fine tooth comb looking for the smallest scratch. Somehow the small plastic cover plate on the rear bumper that covers the towbar mount got lost or was stolen... in the morning it was gone, so may have dropped off though i don't see how that could happen. So I am waiting for the bill for that, so if they don`t overcharge me for a part that costs $10 this review stands as it is, but if I`m ripped off then check my review in Trustpilot! Can`t emphasize how important it is to take a very detailed video (and pictures) of the car on collection and drop off! to avoid any problems. Two things that they could easily do to improve collection is to give better directions to their office at Fiumicino as it`s a big airport and not easy to find, and secondly they failed to tell us the procedure you need to follow to pass the exit barrier from the airport car park! (Press the button and explain you have a hire car!!) One last piece of advice.... getting through passport control can take over an hour at Fiumicino so make sure you schedule your collection time allowing plenty extra for that and delays, or you may miss your 1 hour overtime allowance. Oh and one other important thing is that Noleggiare do not give you a printed report of your car condition at collection or return, but supposedly email it to you. This is potentially trap as you can`t query any recorded or missing damage details at the time, so your video and photo evidence is critical if you don`t want to run into problems. In my case the car was brand new with no scratches and returned in that state so they would find it hard to invent them, but do also video the guy at the end telling you all is OK !! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book initially, but the help line process is time consuming and not necessarily effective. Is the call centre outside Europe? "
" Good quick service - worth checking in online in advance! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" First time user counter staff needed some customer service training car was clean return staff was polite and efficient "
" Counter staff need some Customer service training "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy "
" Staff were lovely "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" I love Auto Europe and I will continue to book my car rental through this website "
" The lady at the pick up desk was not particularly friendly and trying hard o push insurance even though I had explained I had purchased already full insurance coverage. The car was in good condition, but extremely dirty. It was clear it had not been cleaned from previous rent. It stunk of smoke, there was ash everywhere, the wheel was sticky and the radio panel filthy with fingerprints. I found coins on the floor, sweets, an hair band and a broken mirror on the back seat. The gentlemen at drop off was however fantastic, very fast and efficient, helpful, friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above "
" Booked airport pick up but has to go to P3 car park to collect car. Car offered wasn't Similar to a Land Rover discovery. Car given had to drive straight back and wait to another car as bottom of car was falling off. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" An absolute horrendous experience with Noleggiare. I had ordered a Land Rover Discovery "or similar". When we arrived at the pick up point in Naples, Italy they said that they have never had a Land Rover Discovery and the same category to this was a Ford Kuga! So immediately there is a trades description clause here. We had our hands tied as they didn't have another car in our category that we paid for! Baring in mind we paid over £340 for a weeks hire. They then said we could have a Mercedes GLA which again doesn't match a Land Rover Discovery but again it's in the same category as the Kuga and Mercedes! The service at the desk was good and they were apologetic but nothing they or I could do. Needless to say I wasn't at all happy and it wasn't a great start to our holiday. I wouldn't choose to use this company again as I feel there is too much red tape and we also had an excess of €2,800! "
" An absolute horrendous experience with Noleggiare. I had ordered a Land Rover Discovery "or similar". When we arrived at the pick up point in Naples, Italy they said that they have never had a Land Rover Discovery and the same category to this was a Ford Kuga! So immediately there is a trades description clause here. We had our hands tied as they didn't have another car in our category that we paid for! Baring in mind we paid over £340 for a weeks hire. They then said we could have a Mercedes GLA which again doesn't match a Land Rover Discovery but again it's in the same category as the Kuga and Mercedes! The service at the desk was good and they were apologetic but nothing they or I could do. Needless to say I wasn't at all happy and it wasn't a great start to our holiday. I wouldn't choose to use this company again as I feel there is too much red tape and we also had an excess of €2,800! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Terrible, frankly appalling service. See 3 above. "
" Appalling service. Walked away - even losing the upfront money paid from UK was better than having 3000 Euros taken from credit cards and kept for 28 days minimum. THe conpany has a record of fraudulently claiming damage to vehicles and simplykeeping the deposit money - readt TrustPilot reviews. Although the security depsoit was made apparent on the early documents sent to me, what was NOT made apparent until the tie of vehicle collection was that this would be kept for 28 days - standard return time for deposits from rental agencies is 3-5 business days. I called AutoEurope customer service line and spoke to a Vanessa. This person was agrressively unhelpful and refused to accpet that even though I had crossed the car hire hall and spoken to a competitor (Avis) who had confirmed they only required a security of 200Euros and that is would be returned to me within 3 business days of the vehicle return if all was well, this person continued to say a 3000Euro retention for deposit was 'standard' and refused any concept of a refund. Her manner was unpleasant and aggressive. I will never touch This company or Auto Europe ever again and I am infirming everybody I know of the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" A very nasty sting in the tail on return after a super driving experience "
" Scammed on returning vehicle with a pinprick of damage to windscreen, which I know, in my heart of hearts, must have already been there on pickup. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" paid up front for the car we arrived 2 hours late on delayed flight went to the office to collect car that was waiting outside and told because we are 2 hours late they want £170 euro more plus insurance for a car that I already paid for ! so what if I am late that's my time of not using a car I paid for nothing in your terms and condition about being late or I would never have used your service and will make sure on all my media platforms that people know what rip of experience my family received and the money I lost "
" your company is a disgrace you booked a hire company that is a total ripoff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" See 3 "
" I have just collected my car on this reservation and can genuinely say I have never had such a poor experience. I have used auto Europe previously but not encountered this situation. I arrived at the hire pick up point and was told that they don't own a Land Rover Discovery and never have. The then proceeded to show me wholly inappropriate alternatives including the car I eventually left with a ford cougar. They suggested an Audi A6 but that would cost me more. I am particularly annoyed as I had another booking with you 5693981 for £250 less which I cancelled in favour of the Land Rover. I hire cars multiple time a year and appreciate that sometime alternatives need to be issued however without fail this has always been a car of similar or better quality and size at the existing cost rather than inferior cars of poorer quality. We are a family of five with slot of luggage and driving slot this holiday however this has been severely impacted by the situation. Nolkegiare yold me they could go anything else unless I paid more and sss as if that the broker was at fault. I need some help please as I have dnded up with a terrible car for a premium price point and was left without option given I was outside the airport in the heat with 3 young children. Please can you advise as to what can be done. I am not on a position to return to Linate so that wouldnt work for me however I believe given the situation I should be entitled to some sort of compensation comesurate with what I should have paid for the car I ended up with. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Nil. Online booking seemed straightforward until I arrived at noleggiare "
" - very disappointing being told our car had been detached from our booking because the flight was delayed 2 hours and we hadn't told them. Of course we couldn't, we were mid flight. The expectation is I already provided my flight details so you can see the flight has been delayed. We were then told because of this we are being given a smaller car. Ridiculous, I booked a big car as I am travelling with 3 children. Not offered money back for being forced to take a smaller car (I had already pre-paid) - impossible to check the car for dents and scratches as it was dark, and no staff came with us to the car. Therefore left the airport feeling like I was going to get done over for damage to a car I want responsible for, and had no way of proving it. - on returning the car, ridiculous comments made that there was too much sand in the car! We have visited Sardinia with 3 children and been to the beach every day-of course there will be sand in the car! Was told I would be charged for this which I found absurd. - Straightforward online booking. Told at noleggiare counter that the excess waiver I had bought through auto Europe was no good as a police report is required for a refund and the police will not come for anything other than a 2 car collision. Being pressured to buy their waiver on top at the counter which was very expensive. Didn't know how true what I was being told was Will not use noleggiare again "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" If Auto Europe can help me get my money back I would highly recommend them!! "
" Honestly, I had a bit of a nightmare. I was trying to collect the car a few days after arriving in Sicily and I forget to take my passport. They had no flexibility in accepting a photograph of my passport and would only accept the physical passport, which I couldn't provided without making a 4 hour round trip. Having phoned the Noleggiare customer service number to discuss the issue, they said there was nothing they could do and I would lose the full amount that I had paid for the rental (circa £700). After some further discussion they offered to only take €150 of the rental cost, which I reluctantly agreed to, although whilst writing my account shows that I have not received any refund and the full amount remains with them. I appreciate that I made a mistake by forgetting my passport, but that have acted terribly and I feel totally taken advantage of. This experience has left such a sour taste in my mouth and there is no way I would ever recommend this company!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Office a small way from airport, but easily walkable. Staff helpful and efficient "
" Location a bit difficult to find, car park small. But staff very helpful, very efficient and whole process was smooth and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I had a good experience the first time I went in May but in August Was not "
" Pushing to buy extra insurance on the car, which I did made me worry, I wasn't insured "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Worst ever experience of hiring a car - this is Noleggiares issue not Auto Europe. Absolute disgrace "
" Please review our complaint and help us to recover our money which we were scammed out of "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Noleggiare had poor rating before we had our experience. It reflects badly on you as well. "
" The car was not the one we reserved, or silimar. We reserved one with 720l of boot space and got one with 448l. Counter staff were totally unhelpful and we had to pay €400 more for a larger car. This one then had adblue warnings after a couple of days. Noleggiare didn't reply to messages so I had to buy 15 litres and fill it before the car stopped working. Water also ran out after 3 or 4 days. The car was clearly not ready to be sent out. They also tried to charge us for a scratch on the car. Only when we showed photos of the car when we picked it up they backed off. Staff at the desk were also incredibly pushy about making us pay extra for more insurance. They guy kept coming back to it over and over again for a long time. Not a pleasant experience at all and I would not recommend anyone do business with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I found out at counter that my car booking was cancelled because of late pick up. Note that delay was outside of my control as it was caused by delayed flight. Whilst operators over the phone have been very helpful I found out with great disappointment that I also had to pay for a penalty on top of a rearranging for a new last minute / more expensive car hire contract with another company. I understand that what occurred was likely outlined in the terms and conditions, but it was not made obvious or clear at the time of booking. "
" n/a "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above. Absolutely awful. If Auto Europe are listing companies like Nollegiare then I'm reluctant to recommend Auto Europe. The opening hours need moving with the modern times as well. "
" What an awful, stressful experience! On arrival to Naples airport, it was not clear where to go to catch the shuttle to the office even when calling the contact number given. After asking passers by and a driver of a minibus for rival car hire companies, we finally managed to spot and board our shuttle and after 35 minutes of confusion and guess work because of lack of information. On arrival to the hovel of an office, we were greeted by an attempt to charge us a further 112 euros as apparently we were late in COLLECTING our car and told the class of car we booked was no longer available and the extra charge was because the car was of the next category up even though factors were out of control and we didn't ask for an upgrade. Luckily, a family member is of Italian decent and once recognised by the Nollegiare staff, their attitude change and just like that, the extra charge was dropped. When directed to the car, no one checked the condition with me. It was evident that the car had several scratches and dents but as I say, they weren't pointed at the time of pick. Ironically, the car was scrutinised on its return but luckily we were without incident and I had taken photos and a video of the condition of the vehicle from the outset. Noleggiare's representative on the return had very little in terms of charisma and professionalism in dealing with customers. They weren't wearing a name badge and when I asked for a name as a point of reference, they were hesitant and asked me for what reason! When collecting the car I had to ask for a warning triangle which is mandatory in Italy. I had also booked and paid for a booster seat for my daughter. This wasn't available but luckily I had packed my own from home. The set up for the car pack behind the office is horrendous and is asking for car damage as it is packed. All in all, an awful experience and will never use the company again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" If my complaint is rectified, I would be happy to recommend Auto Europe as the booking was easy and at a great price. I look forward to receiving your response. Kind regards, Katie "
" I had booked car hire through Auto Europe easily and at a good price. When arriving at Bristol airport we discovered that our flight had been delayed. Updates from easyjet were very slow in coming. I rang your office to explain that the flight would be late, but had no reply (I have a screenshot if required). We finally took the flight, then got delayed waiting at passport control. I eventually made my way to the Noleggiare desk with my young family. I took a while to be seen to as the staff were rudely chatting amongst themselves. When finally being seen, a very rude man told me I was too late for my booking and that the car had been given to someone else!!! As you can imagine I was extremely upset and received nothing but arrogance and rudeness from the member of staff. He was adamant that I hadn`t provided them with my Flight details, but I HAD! and it`s on my booking voucher. I was only a few minutes past the 2 hour landing time. I wasn`t offered any help in finding another car, or how to get help. By this time I was crying and my young children were upset. I kindly ask if you could reimburse the £170.45 that I paid for the booking, as this was never received. It ruined my holiday, and don`t see the point of providing a flight number if it isn`t checked the other end? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Although the insurance taken with you was visible, it was left to me to work out how it would 'dovetail' with the Nolgarrie cover. After a long journey and a very early start I could have easily been 'scammed' and paid for insurance twice. Your level over cover should be 'explicitly stated via email and not just in the documents "
" The car was great and with a slight upgrade. At the point of pick up, I felt that the counter staff were trying to 'scam me ' over the insurance. She was quite persuasive in attempting to try and sell me additional insurance to cover the first £1800 of liability for any damage to the car- this element of insurance was covered by my Auto-Europe Insurance- the lady refused to confirm this even when I showed her the documents. She also refused to simply answer 'yes' to confirm that Nolegarrie where liable thereafter "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" None "
" I hired a Land Rover Discovery because we were hosting our family including three small grandchildren. On arrival I was told there were none available and offered a Mercedes Ford Kuga. When I pointed out here were many equivalent SUVs to the Discovery in the parking bays I was told they were all more expensive. - it was effectively "take the Kuga or pay more". "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Not impressed with Noleggiare and won't be using them again! "
" The collection of the keys was very slow, we received the keys and then needed to go to a VERY dark carpark to find the car, no assistance from Noleggiare. Very difficult to check the car over for damage so luckily I took a video of the car and spotted some damage on the door. When we returned we dropped the car off and then 2 days later received a request for 330euros for damage (scratch) to the door, which was already there. I have sent them the video however I have not had a response back as yet, 3 days a go! I suspect they have asked other renters to pay for this scratch previously!!! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" I would suggest you do not work with Noleggaire. I have since seen other reviews of this company and highly regret using them. "
" Incredibly poor experience. Long queues when we arrived late at night (with two young children). Staff were very rude to a number of customers, not just us. Extra insurance charges of over £350 were required. It was almost suggested we would be charged damages for anything if we didn't pay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
" I would recommend that Auto Europe remove Noleggiare from their website. A very stressful situation at the start of my holiday which could have been avoided had they waited for me. I am happy for someone to call me and chat about the situation "
" In one word, nightmare. I arrived to collect my car and their desk was closed even though I had advised Auto Europe that my flight would arrive late. I had to get a taxi to my hotel. Thiago cancelled my booking. I am still waiting on a full refund and I am getting frustrated as to why this is taking so long to sort. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe were fine - except that they deal with Noleggiare. I would not recommend Auto Europe while they have partners who are out to scam you. "
" The car was fine - but the pick-up arrangements were difficult - off-airport and the car was jammed between 2 others so I could hardly get it out - and in the 42C heat, I didn't have a chance to check the vehicle. The details showed it had 8 scratches, including 2 on the front. When I returned the car - people swarmed all over it, complained about the small amount of sand on the floor, then "found" another scratch on the front... I did not scratch the car, but had failed to take any additional photos before I took the car - for the reasons above. This scratch that they claim was new - was about 2 cm long, and they charged my credit card £200. It already had 8 scratches, which they obviously do nothing about... This is just a money making scam. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" The experience has been a disaster and extremely stressful. "
" Upon collecting the vehicle it was battered and covered in dents/chips. When returning the vehicle this company has tried billing me for one of the dents/chips that was there at time of collection. I have photographic evidence that the damage was there at time of collection, but they are still pursuing a charge of €380 against me. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Thank you for giving me this opportunity to express our dreadful experience at Noleggiare Fiumicino Rome airport. On Tuesday 9th July my son and along with our family arrived to pick up our 2 cars which we had both pre ordered a few months in advance- us with yourselves and my son with another broker. We arrived at 10.10 and according to the lady on the desk "Chiara" we were too late to pick up the car by 40 minutes. (30 of these minutes we were actually in the queue whilst she served someone else) and informed my son his car was no longer available. However, she then proceeded to pressure my son into paying an extra £300 euros to hire a bigger car for 10 days. My son obviously refused this as he was well within the 2 hour grace period as stated in his contract. She still refused to listen and it was at this point that I stated that this was a crazy situation. Chiara misunderstood this completely as clearly her English wasn't very good and said I had insulted her! She then also refused point blank to give me my car! She kept telling us to ring yourselves which we did. In the meantime she refused to acknowledge we were there whilst she continued to serve others . She also refused for us to speak to her manager Tiziana. We were baffled as to why she was refusing to give us a car, as there was no reason for her to do this. We had had a long early journey with a 2 year old child, who was getting more and more agitated and merely wanted to pick up our car and carry on our journey. My son left the queue and re hired his car with another company who were very accommodating given the circumstances. I unfortunately was still waiting for Chiara to give me a car. After having spoken to yourselves and handing the phone to her so that she could speak with you it was an hour and a half later that she felt it was my "turn" to be served. I have rented cars for 30 years, often with autoeurope and this has by far been my worst experience! It was very clear that the desk was 'undermanned', and she was the completely un capable of managing the paperwork. I have to stress how completely unhelpful she was and instead of simply dealing with the situation her obstinate manner escalated the situation . This in my opinion was completely unprofessional and certainly unnecessary. Please could you acknowledge receipt of this email. I look forward to your response. Regards. Roberto Carnevale "
" Thank you for giving me this opportunity to express our dreadful experience at Noleggiare Fiumicino Rome airport. On Tuesday 9th July my son and along with our family arrived to pick up our 2 cars which we had both pre ordered a few months in advance- us with yourselves and my son with another broker. We arrived at 10.10 and according to the lady on the desk "Chiara" we were too late to pick up the car by 40 minutes. (30 of these minutes we were actually in the queue whilst she served someone else) and informed my son his car was no longer available. However, she then proceeded to pressure my son into paying an extra £300 euros to hire a bigger car for 10 days. My son obviously refused this as he was well within the 2 hour grace period as stated in his contract. She still refused to listen and it was at this point that I stated that this was a crazy situation. Chiara misunderstood this completely as clearly her English wasn't very good and said I had insulted her! She then also refused point blank to give me my car! She kept telling us to ring yourselves which we did. In the meantime she refused to acknowledge we were there whilst she continued to serve others . She also refused for us to speak to her manager Tiziana. We were baffled as to why she was refusing to give us a car, as there was no reason for her to do this. We had had a long early journey with a 2 year old child, who was getting more and more agitated and merely wanted to pick up our car and carry on our journey. My son left the queue and re hired his car with another company who were very accommodating given the circumstances. I unfortunately was still waiting for Chiara to give me a car. After having spoken to yourselves and handing the phone to her so that she could speak with you it was an hour and a half later that she felt it was my "turn" to be served. I have rented cars for 30 years, often with autoeurope and this has by far been my worst experience! It was very clear that the desk was 'undermanned', and she was the completely un capable of managing the paperwork. I have to stress how completely unhelpful she was and instead of simply dealing with the situation her obstinate manner escalated the situation . This in my opinion was completely unprofessional and certainly unnecessary. Please could you acknowledge receipt of this email. I look forward to your response. Regards. Roberto Carnevale "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Auto europe weren't massively helpful either, help line was closed and when we got through said "we're just the broker" and I had to wait until the contract end date to get our money back. Still waiting. "
" They would not provide the car as credit card only has initial rather than full 1st name. A number of other people had the same issue, counter staff couldn't help so we all had to find other transport! Horrible start to the holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" So far I am ambivalent. "
" The counter staff tried to pressurise me into buying a £300 extra insurance and in fact succeeded in selling it to two other customers who were very unhappy. The fact that I resisted made me very nervous during my time driving as I was threatened with a possible £3000 excess which you may not cover. However when I left the car the office was not open and i have heard nothing since so hopefully all is well. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" It was 22:00, I had my family with me in a country we had not visited before. Our accommodation was a 90minute drive away and now we were told our car was no longer available to us. I would like a refund of the money I paid AutoEurope "
" Our flight was delayed by 1hour whilst on the tarmac at Luton. We had been told to switch our phones off prior to leaving the departure gate. When we got to Olbia Car Rental desk of Nooeggiare, we were told we were too late to collect our car and that it had been reallocated. We were not the only flight delayed and we were not the only family to be denied the car they had reserved and paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall good experience. Liked the auto covered the excess insurance "
" Very good overall service. Could look to speed up the check in service and the bus from airport to car park 3 needs to be bigger to accommodate need and suitcase space "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service let down by the concessionary service. "
" We'd requested a VW Golf - we were told we were being "upgraded" only to find out it was to a smaller car with much smaller boot space. As we were a bus ride away by this point from the terminal we couldn't be bothered to complain. Next time, I'll be more careful. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Not the best experience. "
" Car was dirty on collection and 30 mins late "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Great value, great service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall quite good. "
" Was offered extra insurance at the desk on arrival which was initially confusing as I had purchased full damage insurance with AutoEurope. They wanted me to purchase Noleggiare insurance as well at around €600. I didn't take this but it was unsettling as a first time renter in Italy. The car was quite damaged when we picked it up. We had to carefully inspect the car and found a few more areas of damage that had not been logged. The staff advised us to take some photos and helped go round the car to double check everything. We had a bit of difficult initially as there was a parcel shelf in the third row of seats which needed to remain in the car for the duration of the rental. As we had 6 people this wasn't ideal, but they insisted that it had to remain in the vehicle for the duration. It would have been easier for it to be left at the rental office. We eventually managed to put it on the floor of the second row of seats on a diagonal. And had to make sure our kids didn't damage it with their feet during the journey. Anyway, we managed and all was fine. The drop off was straightforward and my deposit was refunded. The car was very easy to drive however the windscreen wipers needed replaced and did not clear the windscreen effectively. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above "
" I chose not to take out the extortionately priced extra insurance of €360 for a one week rental which equates to €18,730 Pa. I had no issues at all while I had the car but on returning the vehicle the operative could find nothing untoward based on the condition of car when I received it so he got down on his knees at the front of the car and ran his hand under the front bumper. He then announced that there was damage I.e a scratch under the bumper that was not recorded in his system. There was no external visible sign of anything wrong on the actual bumper to see and he said if I didn't have any proof that this scratch was there when I rented the car I would have the pay for the damage. I asked why would I take photos under the car to see if there was damage when there was no visible sign of an issue on the bumper. He said I should take photos of all parts of the car including this area to avoid such situations. He then proceeded to charge me €230 for the damage and said if I don't sign the form to accept that I had caused the damage then I would not be able to claim against any other insurance I may have. I had no choice but to sign the form accepting that I had caused the damage which I had not. I guess they got the equivalent if their insurance premium after all. Wouldn't surprise me f they pull this trick each time someone does not buy their insurance. This is extortion and corrupt and I will never use your services again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Dreadful experience. I am expecting a prompt repayment in full of the contract amount. "
" My arrival to collect the car was delayed by around 5 hours as BA had cancelled my flight four hours before departure. I contacted AuroEurope to ask them to advise Nolegiare that we would be late but were still coming. AutoEurope confirmed they had done that. We arrived at 10.30pm (with a ten month old baby) at Rome airport and were told in a very rude manner that they had cancelled our booking (even though I had paid in full). I also showed them that I had tried to call Nolegiare four times but no one answered the phone. We had a real problem trying to find another rental vehicle at that time of night. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good experience "
" Great, friendly and informative staff, thank you. Car in great condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" None "
" Great car finding drop off point a nightmare "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" i was aware from other reviews that this company have a habit of chargin for damage that was not recorded so this is why we were so detailed on the collection and took a lot of pictures ,drop off was not an issue and all was signed off as returned damge free "
" the booking in process took well over 30 minutes and we were given a car which was not what was ordered ,but they said that was the car that was booked (Tuscon) they also tried to sell us damage insureance when i told them i had my own they took a 800 euro deposit .but in the end the car was fine for me , the damage document listed about 8 points of damage but on inspection on collection we recorded at least 10 more damage areas that were not recorded and we spen an hour having all this sorted. the car itself on running was faultless and economical "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" very good "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Depends how autoeurope deal with my insurance claim "
" They tried to upsell me on car, insurance (as always) and then fined me for scratches that were not even impacting the paint work. Terrible experience and never again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Good selection of car hire options, easy to follow the process and pleased with the service. Good communication and pricing. Would definitely recommend! "
" Excellent, helpful friendly staff, simple and quick process after completing the web check in in advance. Speedy drop off back at the airport ( clearer directions may be helpful). Pleased with the allocation of car and would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was very efficient "
" They still havnt released the bloc on my credit card "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very easy........satified. "
" No email received after drop off. I assume all was ok and deposit will be refunded. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall no problems. "
" We didn't receive a confirmation email of the contract but received it promptly when requested. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Everything went well, very smooth experiemce. "
" All the process was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I booked full waiver cover only to be told that I did not have full waiver and had to pay an additional £88.67 at the desk to have the benefit of full waiver. Unexpected additional costs made this an unhappy experience. "
" I booked full waiver cover only to be told that I did not have full waiver and had to pay an additional £88.67 at the desk to have the benefit of full waiver. Unexpected additional costs made this an unhappy experience. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Noleggiare are terrible. Why have they taken 180 euros from my credit card? "
" They were very slow to collect car. They've also charged me 180 Euros over a week after handing the car back with no explanation. The car was handed back exactly as I collected it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good price. "
" Courteous and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient and friendly and would use again happily. "
" My only issue was knowing which company desk to go to as this was not clear, once I found the right one everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It took a long time for the office to find a suitable car and one that was in good condition. "
" We have not received our £100 deposit yet. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Extremely rude counter staff - did not have the booking nor the car advertised. On drop off the checking staff concocted 'vegetation scratches' which were not even visible which we did not accept. They even have the gall to follow up with an invoice for damage management. This is a scam company and we are not at all pleased that auto europe are a broker for such a rogue company. "
" Extremely rude counter staff - did not have the booking nor the car advertised. On drop off the checking staff concocted 'vegetation scratches' which were not even visible which we did not accept. They even have the gall to follow up with an invoice for damage management. This is a scam company and we are not at all pleased that auto europe are a broker for such a rogue company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" The card issue was bewildering other that that all good "
" Having to paid €300 insurance on the spot because the name driver did not have a credit card only a debit. No other person card could be used only the name driver. Rip off. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It is long overdue for the car rental business to be reformed it is such a trial all over the world. One should just pay the money (including all insurance at reasonable rates) pick up the keys and go. "
" I have already provided feedback direct to Noleggiare about how their customer staff were spending large amounts of time trying to "frighten" customers into buying extra comprehensive insurance (Euros 400/wk) even though like myself they had already done this independently. This meant that I had to wait nearly an hour to be served at Palermo airport despite not many customers in the queue and 3 members of staff at the desk. One often gets this to some degree but this was the worst I have experienced in about 50 years of renting cars. On return they did their utmost to find some scratch on the vehicle for obvious reasons. I would never use them again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" See above "
" Friendly staff with very good English but the que was long and very slow moving. Drop off was much quicker. Car park was poorly lit with difficult access around the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" I have been using you over the years and have always been happy with the part you have played in the car rental. "
" The counter staff were very pushy, firstly with upgrading of the car and extremely pushy with trying to sell me extra insurance 350 Euro even though I had Excess Insurance in place already. They told me that I had to have the Insurance otherwise in the event of an accident etc, it would cost me over 1000 Euro. Fortunately you pointed out to me that they would possibly try to sell me stuff that I did not need. Apart from these pushy sales girls I was happy with the car even though it had damage (which was not pointed out to me) I was pleased with the car and the outside staff so would book again with them. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All ok "
" Car had many scratches and was not very clean. No water in windscreen washers, had to stop at fuel station to put water in. Car went well though. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Wasnt best pleased "
" The Check in staff hadnt noted all the defects on the car at all - these included scratches to the wing mirrors and dents in the car. It was only after looking through my video that they stopped with trying to fine us for the defects - This seems to be a practise just to snare money from tourists. Not nice. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Vehicle was quite scuffed around the bodywork. In some ways this was OK since hand back wax simple. Had to wait a long time to take receipt of vehicle. Hire car garaging at Bologna is very confined and was challenging getting a nine seater minibus out. Once in the road all was OK. "
" I seem to have been charged for fuel from my deposit of €100 despite accepting vehicle with 3/4 full tank and returning it at same level. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Overall a good experience with a bit of waiting to pick up and drop off "
" We arrived at 11.30pm and had to wait an hour but wahid was super helpful and came and showed us how to start a silent hybrid car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Nothing further "
" Whole check in / drop off so slow. Vehicle had no was wipe & I had to put 20e of adblue in. Fuel tank wasn't full on collection - I returned it full. When I complained & asked for a refund of these items they "suddenly" found a scratch on the car that "apparently" wasn't there on collection - so ongoing discussions with them on all fronts - v unsatisfactory "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
" Auto Europe's service and communication has been good, but not your rental company partner, Noleggiare. I would not use Noleggiare again, and it makes me doubt using Auto Europe in the future. As a respectable car rental wholesaler, you should only lead me to rental companies whose practises and standards are equal to yours. What's the use of a good booker if they send you to dodgy companies? Looks to me as though there needs to be better synergy between Auto Europe and its associates. This behaviour on the part of Noleggiare made a service that should be simple and straightforward into one that was stressful and obstructive. Please let me know your response to this. And DO NOT PASS MY PERSONAL DETAILS TO NOLEGGIARE if you share the complaints with them. "
" Two very bad things about Noleggiare that you should pay attention to: 1. Noleggiare tried to hard sell me their own accident cover at the pick up desk in Pisa, even though I had already bought full cover through you. They cast doubt on the value of the Auto Europe cover and exerted rapid-fire pressure on me -- i was now concerned that I hadn't got pre-booked comprehensive cover as I had thought. It took a while for me to work out the difference between the two covers and after a phone call to Auto Europe for clarification at the desk, I refused Noleggiare. But this was an unpleasant, time wasting experience. Not what you want when you've just arrived a country where you don't speak the language, and have to make a long drive in a car you've never used before, and have got kids distracting you. By the way, Noleggiare were trying the same thing with another woman who was picking up a car at the same time as me, so they are clearly trained to do this. They also told: ' next time, don't go through Auto Europe, come to us direct and we will get you a better deal'. 2. The second unacceptable thing is that I had rented the car for a month and was the named driver. My husband joined me for a week at the end of the trip and when I rang Noleggiare on his arrival to add him as a driver, they wanted to charge me for every day of the whole 30 day rental period, not just the 7 days he was in Italy. Why? This is crazy! I can't even work out what the justification would be. It's unhelpful, rigid and unnecessary. They mumbled something about 'how do we know that he hasn't been there all the time. You might be trying to cheat us.' This makes no sense. It is easy to verify driver's documents online, so surely that can't be the problem. If I had been allowing an unnamed person to drive my rental car for a month, we wouldn't be insured in the event of a problem, so why would I even bother? This unhelpful lack of service needs to be addressed. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Please see above "
" Your staff at the drop off was rude and only concerned that as far as his records went i didnt have insurance. When i countered this his reply was well you dont have our insurance. I refused to sign the final signature untill he said thank you. Such a pity that the final impression of your firm is a rude sulk "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" n/a "
" Spent hours at the desk on arrival to collect the pre-booked vehicle, a simple procedure that shouldn't take any longer than 10 minutes. Total waste of holiday time and required changes to itinerary as a direct result of this unnecessary wait. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I used Auto Europe before and always been satisfied, the prices are always very good and the booking process simple and quick. "
" There was only 1 person at the desk on arrival, I had 2 other customers in front of me and between them and the time it took me to get the keys, it took 45 minutes before I left the airport, despite I had done the webcheck. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Read the above. "
" I was charged an extra €59 at the desk. This was in case the car broke down or was in an accident and needed uplifted. In 28 years of hiring cars this is the first time I have had to pay this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always a pleasure to book a car with autoeurope! "
" All good until the drop off day. Because the drop off was very early in the morning, I had to park the car and leave the key in the keys box. None was around to check the car condition and the following day I received an email asserting that some scratches were present and that I have to pay €30 for the damage and €40 as random/undefined services. I truly don't think that it was me to damage the car but there is no much that I can do to push back this, because the contract clearly states that in case of drop off outside working hours they have 3 days of time to notify any damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" BEWARE! THIS IS A SCAM. The car was rushed through to pass to me at the beginning which of course I didn't mind as who wants to hang around to get the key. The person at the counter said car is in excellent condition. He did not inspect the car with me. I had a quick look around the car and thought the slight defects and paint scratches were deliberately left out on car damage diagram as not a single defect was recorded. Rented the car for 4 days and drove around Lake Garda uneventfully. After returning the car, every single of these small defects were pointed out and was advised to pay!! Still at correspondence stage. Now I understand the reason for the cheaper price. There was also the waiting point for collection was not clear so wasted time calling them to pinpoint the location from the airport. If you still want to use this company I suggest to do a thorough video recording pre-drive off and point out EVERY single defect you can find and then return back to the reception (as he would not have bothered to check with you) and insist to mark the car condition diagram together. "
" Dear Noleggiare team, I am very unhappy that every single defects were attributed to me. The car was rushed through to pass to me at the beginning which of course I didn't mind as who wants to hang around to get the key. The person at the counter said car is in excellent condition. He did not inspect the car with me. I had a quick look around the car and thought the small defects and paint scratches were deliberately left out on car damage diagram as not a single defect was recorded. I rented the car for 4 days only to drive around Lago di Garda with my wife and young kids. After returning the car, every single of these defects were pointed out and was advised to pay!! I am disputing this and prepared to take legal action should it come to this. I suggest the reception should do a quick check with customer TOGETHER and advise to do a thorough video recording pre-drive off and point out every single defect them can find. Once agreed mark the car diagram sheet together. It's not believable to asked me to pay for the very many defects only after driving for 4 days even considering the potential stone chips on the car which can happen and is waived by all car rentals that I know. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" You need to ensure the company's you use provide what is ordered "
" I my party consisted of five grown men and luggage so I booked a Land Rover Discovery or a vehicle of similar size. What I received was a Mercedes gla that was far too small for five grown men and luggage. I was told they had nothing bigger "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Terrible. I will never book with NoLeggiare again. "
" Immoral and fraudulent company who tried to charge me for damages that were already on the vehicle. It seems many others have had the same experience as me when looking at TripAdvisor and TrustPilot. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" We drove into Switzerland and had a incredible time. "
" I Paid extra to drive Lexus UX but i got Nissan Qashqai instead, I was told by the reception staff that they don't even have Lexus UX and they only use that description to attract customers. even though they say (or similar) i do not think this kind of advertisement should be allowed. The winter tyre wrap that was given to us was the wrong size and did not fir the tyre. we got stock in the snow and missed our flight. Apart from that everything went well. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Easy to use portal and great service "
" Having used the company in Sardinia I was dubious but the team in Naples made the entire experience effortless. They could not have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" rubbish..... 1 hour to agree on a car through an aggrtessive 'upsale' process and to get a small mercedes and not a Landrover. The car had dents and scratches. RUBBISH "
" total rubish. I booked a landrover which is a 4x4 and got a small mercedes. You should all be ashamed of your process "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Depends on the outcome of this rental. "
" Noleggiare created damage which was already on the car when we collected it. And are trying to charge us for this. Won't be using them again. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" A bit of a walk from the arrivals "
" I only had a paper driving licence and after a short delay they still allowed me to go ahead with the hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything is good "
" Professional and helpful staff.Good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always an easy booking process with Autoeurope and any cancellations / amendments are equally as simple. "
" Slight delay at the counter when picking car up, due to a computer issue. Efficient and friendly staff. Picking a car up late at night meant there were no staff in the parking lot area, therefore reporting any additional damages could be a bit difficult. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The rental price quote around £3-400, but at the end I paid £168.45 on 23/1 and £146.15 + £ £565.64 when pick up total £880.24, looks not make sense, before the trip in Iceland I feel very satisfied, so use Auto Europe again, not interested other rental company, but after this holiday, I need search other company compare again "
" I missing the key on Saturday, Noleggiare no spare key, may wait few day by posting, or recover the car, but don't know how much the recovery cost, I nearly cancel my trip and hotel booking, luckily I found the key, otherwise need cancel whole trip, their manage seems not help the customer When I booking is Land Rover Discovery but they gave a small car, my luggage can't fit in, so I need pay more to upgrade Ford Kuga, this Kuga look smaller or even same size, but I still need pay more for upgrade "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" I feel ripped off by crooks! Look at the other reviews! This was recommended by a friend because it was cheap so didn't check Reviews essentially either 5 star or 1 star what does that tell you? "
" Very plausible con men. Charming at the desk, although were selling additional insurance very heavily. No email confirmation of scratches on car as promised On return another charming fluent English speaker went straight to an imperceptible nick on the driver's door. Almost impossible to see! The car had been in a safe parking area and I had inspected for damage every day. When I remonstrated he said don't worry you can claim from your insurance company! Deducted £325.70 and still no emails! I could go on but am so furious and will contact the police. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Horrible!!!I couldn't get the car. I didn't rent the car from your supplier. Your supplier cancelled this booking. I talked to your agent and agent told me that he cancelled booking, he could not find another car and he said that he refund money on the phone. But still I didn't receive any money back from you. Waiting. Melih Kilicoglu "
" Horrible!!!I couldn't get the car. I didn't rent the car from your supplier. Your supplier cancelled this booking. I talked to your agent and agent told me that he cancelled booking, he could not find another car and he said that he refund money on the phone. But still I didn't receive any money back from you. Waiting. Melih Kilicoglu "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good online process. "
" Counter staff was quick to offer a larger vehicle for an increased price - arguably the category originally booked was quite small (though it said "standard" size in the voucher). I was ok biting the bullet for the larger car as we had 3 large pieces of luggage. Upon return I had to drop the key (out of hours) only to get a nasty surprise on email later that they 'found' damage to the car. No way to refute this as I hadn't taken a video of the car when I dropped it off. The photos they sent were not clear and I do not think there was damage under my rental (car was kept in garage for most of the week). Overall, feels like a sleek machine to make money off expensive upgrades and bogus damage claims. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" see 3 above "
" We had a puncture and this required a recovery vehicle as there was no spare wheel on the car and the fluid system did not work. this meant we did not get the car back for the planned time of 2 pm as we waited 2.5 hours for a recovery vehicle. We returned the vehicle at approx 18.30 we were then charged for a full day. i think in the circumstances this was unfair. if the breakdown vehicle had have come sooner we would have made it to the airport on time. We found it impossible to get through to Noleggiare break down service using the free phone number and when we used the land line it took absolutely ages to get through . It was a terrible experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" no comment on Auto Europe "
" I arrved 3 hours later than I had put on the booking form and the staff ttold me that the car was no longer available and the only car available, which was only slightly bigger than the one I booked, was double the price I had already paid - I had no choice but to pay the difference, but it was not a great experience "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Overall very pleased with everything "
" They always try to find slightest damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" I have always booked with Auto Europe and have never had this type of treatment from one of your service providers before. I hope you will take my complaint seriously and raise it with Noleggiare. "
" I am currently working through a damage claim. I return the car using the evening drop off. I took photo's at the drop time to show the car had no damage. They are since trying to charge me for damage evening though I dropped the car off with out damage and I have given them photo evidence to prove this. They are telling me that I am responsible for the car even after drop until their office opens again in the morning. It's outrageous! I am waiting for them to prove to me that the car was actually damaged. I am very suspicious that fraudulent activity is occurring with this company as when I collected the car there were damages noted on the paperwork that didn't exist. I am worried that they are operating a scheme to untruthfully take money from customers. I have spoken with other colleagues since who have used them in the past and they have experienced similar issues. It's also suspicious that they are charging me a value (£280)that is just below your cover excess of £300. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Mi piace perché mi permette di trovare buoni prezzi per il noleggio e conoscere varie società di autonoleggio per fare confronti sui loro servizi. "
" Oltre al resto che è andato tutto bene, mi piace che quando ho telefonato loro per delle informazioni, risponde sempre e subito una persona e non una macchina, così la telefonata si risolve in breve tempo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Even more than less likely, I will proactively and have already informed my wider social group to stay well clear. "
" Through you as the agent! We booked and paid for a large vehicle. Advertised as a LandRover for min 4 people and luggage, plus 4x4 auto (and we have one at home so know the vehicle well). On arrival we were informed they have an alternative - completely inadequate vehicle a new Mercedes SUV. They state they do not even have LandRover as an option. And yet on their website as of today they still advertise them. At the time I was fobbed off by Noleggiare who stated it was your fault and the agency always over promised? I called you for assistance and support to resolve the matter. I was shocked to be told the only 'support & advice' I would get is cancel the vehicle with a £100 cancellation fee, for me? And go and book with another provider. Both elements here were the most poor and shocking customer support I have ever faced. You can now see why the industry has such a shoddy and poor reputation as all was reinforced in my experiences. And lies. Ultimately with the day light running out, a family holiday clock ticking it felt I had no choice but to take the vehicle on offer as that was the best they had. I will provide honest feedback about my experience. Despite complaint at the time I have had no contact except for this generic feedback email. Poor to say the least and shows actually how much you really care for your customers. Despite your strap line 'Best service & best prices' - really. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Noleggiare rang Auto Europe during our altercation in their offices because they were claiming that the issue was not their fault but rather it was Auto Europe's and therefore they wanted us to speak with Auto Europe to hear their justification and explanation. The woman we spoke to at Auto Europe (she spoke both Italian and English quite well) made some very outlandish claims in defense of Auto Europe, stating that whatever was printed on our Auto Europe rental voucher didn't really matter because surely when we were on the website reserving the vehicle we'll probably have seen some information indicating that the car could only seat 5 people and carry 2 suitcases, and somehow this "probability" trumped whatever was printed on our rental voucher. She also claimed that the Land Rover Discovery vehicle has only 5 seats, which is abjectly incorrect as they have only been made with 7 seats for at least the last 20 years (as can be verified easily via an internet search); however, it seems Auto Europe and Noleggiare both chose to not accept this reality. In any event, in our eyes Auto Europe has lost all credibility and I can't imagine that we will ever rent another vehicle through yourselves or any affiliated companies. "
" We pre-paid for a vehicle described on the rental voucher as a "Land Rover Discovery" and "Full Sized SUV". I would point out that Land Rover Discovery's are 7 seat vehicles. Upon arriving at Noleggiare we were informed that we were actually not entitled to a car that even remotely fit that description other than that it should be able to seat up to 5 people and carry 2 suitcases. There were 4 of us, including my wife's 85 year old mother, and we each had 1 large suitcase and 1 small suitcase for our planned 1 week stay in Italy. Any full sized SUV could have accommodated us, but not the cars Noleggiare was proposing. To their dubious credit, they did provide us with an Audi estate car which just about fit the 4 large suitcases in the boot, but the passengers had to carry the smaller suitcases on their laps for the 2.5 hour trip to our destination and then back again for drop off at the end of the holiday. We were told by Noleggiare that if we wanted a full sized SUV comparable car we would have to pay an additional Euro 600+ on top of what we had already pre-paid for our rental. We spent nearly 2 hours having a nightmare experience in Noleggiare's offices before we finally gave up accepted that we weren't going to get the type of car that we had reserved. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" All smooth and quick "
" All smooth and quick "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no. struggled to find someone to hand the vehicle back to "
" Wanted to charge me 180 euros for damage waiver insurance for 4 days. that's ridiculous as you can buy an annual policy worldwide for £80 "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 7
" I have written a formal complaint and feel that Autoeurope has mis-sold me a care rental. "
" The car provided was not anywhere near what I had booked and paid for. The staff member was clearly used to unhappy customers and responded defensively rather than saying the evident truth which is that as far as Noleggiare are concerned the customer is always wrong. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Overall pretty good and Hassle free. "
" In airport office location and counter service were first class however we chose this deal on the basis of "car pick-up at the airport" only to find pick up necessitated getting on a shuttle . It took 20mins or so by shuttle to P3, so be it. The noleggaire kiosk in P3 was easy to find however the young guy at the kiosk reception was a little loose and unprofessional but the car we received was upgraded and almost new with only a small few marks which we recorded on video. The return journey to the P3 was easily found we verified all was in order re: fuel and condition of the vehicle at the kiosk. The gentleman dealing with the return was professional and confirmed all was in order and that the €600 security block on my card would revert in the coming days. We were reasonably happy with the service overall and would use Auto Europe and noleggaire again especially with the extra inexpensive €6 deposit insurance cover offering extra peace of mind.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" AutoEurope staff were very helpful, advising me to hire another vehicle from the same company and assuring me that this extra cost (around double the original booking, which I had already paid in full) would be refunded. If this is indeed the case then I'll be very happy indeed. Please let me know. "
" Hi there, I can't see another way of contacting AutoEurope by email so I thought I would write here. When we arrived I was asked for an International Driving License, which I didn't have. I have rented dozens of vehicles in Italy over the past 20 years and have never had to present an IDL. I rented in Sicily in April 2023 and was not asked for one. I called AutoEurope and was advices to engage in a completely new booking with Noleggiare (which cost twice as much as my original booking) and was told by Heather at the call center that I would be reimbursed the money for this new booking since Noleggiare should honour the original booking. Can you confirm that this is the case? I would be most grateful!! Thank you in advance, Michael "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Counter staff were good. Staff when collecting the vehicle were aggressive, unhelpful and a very bad experience. The car was smaller than ordered. When I raised this, basically told tough, don't care. We ordered a full size suv as we had to transport bags and large buggy. As a result of the smaller SUV, we had to cram everything in and have the parcel shelf across the children for the 1.5 hour drive to our accommodation. This was a very bad experience. The car has several large scrapes, and I was told to video them as the staff member couldn't be bothered to come out to the vehicle or inspect the damage on collection with me. The child seats were in very poor condition, particularly the booster seat. When asked to change for the other seat that I could see, we were refused. Finally, on drop off, I was challenged about the scrape and had to produce the video evidence. Had I not had that video, he would have tried to charge me. All together, terrible experience. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Staff ere very helpful when we had to change firms and add a driver. "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible. My booking was under the name Christopher Fleming. When Inwas picking up the car my credit card had my name as Chris Fleming. It was clearly my credit card. The representative saw an opportunity to take advantage. I was charged an extra €260 to take extra cover and I could not get the car without out. I was stuck at the airport with 4 children and had no choice. AutoEurope were just as bad. I phoned them from the airport. They wouldn't change the name on the booking to Chris or offer any other solution. They insisted on a significant cancellation fee so I couldn't cancel and rebook elsewhere. "
" Terrible. My booking was under the name Christopher Fleming. When Inwas picking up the car my credit card had my name as Chris Fleming. It was clearly my credit card. The representative saw an opportunity to take advantage. I was charged an extra €260 to take extra cover and I could not get the car without out. I was stuck at the airport with 4 children and had no choice. AutoEurope were just as bad. I phoned them from the airport. They wouldn't change the name on the booking to Chris or offer any other solution. They insisted on a significant cancellation fee so I couldn't cancel and rebook elsewhere. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" I am very unhappy that your full damage cover is not a full damage cover AT ALL, l had to pay extra 249 at the desk to have a PROPER Full cover. The prices in the website are misleading "
" Full cover bought online is not afull cdamagecover watch out "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good, staff a bit pushy about extra insurance. "
" A hold up at collection of the vehicle slightly detractedd from the experience. An uipgrade to a better car without asking was appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very easy and efficient service "
" Drop off a bit slow otherwise perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Pleasant and efficient. "
" Got there early so car not returned, but staff arranged for a another but upgrade reqd.....shame but efficiently handled. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above - I cannot workout who was at afulat here. I tried to call Auto Europe but it was out of office hours. "
" I am not sure if it is Noleggiare where the problem occured as they blamed Auto Europe. I booked a Landrover Discovery full size suv or equivalent and this is what was on the coupon. I needed this size of car as we were 4 people with golf clubs. I even emailed Noleggiarre to ensure a car large enough was available - they did no trespond. The car they gave me, and they said this was an upgrade from what was booked, was a Ford Kuga which was no where near the size of a Landrover Discovery. They had larger SUV's there but said they could not give them to me. So we had to use taxis for one of us and make multiple journeys. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" There were many existing scratches and dents on the car, we only photographed a few. On return they asked us if we had taken video or pictures of dents and scratches. They immediately found one more on the edge of the boot, it was NOT new, it was smooth and tiny. They probably knew about it. For an old tiny scratch, they charged €200 plus administrative fee of €80. I would like to see the invoice when they get it sorted that alleged scratch. "
" The shuttle bus was not waiting as indicated. We had to travel with family and a little baby to another area where most rental car companies were located. It took 45 minutes before we could locate the shuttle. Then we had difficulty in convincing the driver to pick the family from we were. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" We have sent a complaint by email and we are awaiting your response "
" Absolutely terrible, worse car hire experience ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Poor service from the you girl on the desk wasn't really interested and the extra late collection charge which wasn't our fault "
" We had to pay 80 euro for a late collection charge due to our flight being late, we were not aware of this "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Very poor experience, not provided vehicle or class of vehicle contracted for and attempted to by 'fobed off' with a car not fir for purpose. "
" The experience, quality and fulfilment of this reservation has been woeful. Below is a list of the issues experienced. Case has been riased over 5 days ago with Auto-Europe with 0 response to date. 1) The booking was for a Land Rover Discovery, full size SUV or Similar. This is required due to a party of 4 adults and luggage on this trip. Upon arrival we were informed by NOLEGGIARE they do not offer a Land Rover Discovery, nor anything of that size. We were offered a Ford Focus Estate as a replacement, being told this is in fact a class above our booking, which is clearly is not. After 45 minutes of not accepting this situation, we were offered a replacement the next day, which could be picked up in Turin City post 4.30pm. Luckily we were due to stay Turin for 48 hours. The replacement vehicle provided was a little better, a Pontiac XT4, but still not a full class SUV and post some arranging we were only just able to fit 4 pieces of luggage into the boot. 2) The replacement car (Pontiac XT4) was in a very poor state and in fact most likely not road legal. However we had not choice but to proceed as no alternative was offered and we needed the vehicle to continue our trip. The vehicle has a smashed driver side wing mirror rendering it unusable and the passenger side wing mirror has obviously been replaced in the past with a piece of mirrored plastic which warps any reflection so badly it is also unusable. In summary; We have been provided a vehicle sub the class of vehicle we paid for, so this contract remains unfulfilled, and the compromise vehicle provided had damage which could render it not road worthy under local law. Additionally I am appalled that the rental company attempted for 'fob us off' by offering a ford focus estate stating that was a class above that which I had booked.. clearly not a honest statement to make. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" 1 "
" 1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I thought I booked full cover in entirety only to find out when I got there I hadn't and had to pay another £100. "
" I thought I booked full cover in entirety only to find out when I got there I hadn't and had to pay another £100. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always good apart from this one "
" We waited 65 minutes at Brindisi for the car and then they tried to persuade us to take insurance eith them as auto europe full insurance "not to be trusted". My suspicions increased when they kept telling us to take a video ofnthe hire car. Which we did. On return to Palermo, they insisted we damaged the car with a scratch so tiny the video did not pick up. And after signing and grtting the receive i notice they accused us of another scratch which we neither did or they made us aware of. They charged is 350 euros insisting "auto europe will lay". We obviously must claim. In 30 years renting cars i have never seem such a massive con. Please don't use them again. They are ripping you off "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Your website and process were great and easy to use. However, because of the experience with the insurance, I think I would book directly with a well-known car rental car company next time. "
" Despite having copies of my AutoEurope insurance plus excess insurance policies, there was a lot of pressure for me to take out additional Noleggiare excess insurance. They kept telling me that the insurance I had was no good with Noleggiare and that if anything happened I would have to pay them for the full cost of any damage on returning the car. They wanted me to pay an additional 270 Euros for their own insurance. I tried to call AutoEurope to clarify the situation but could not get an answer, so I took just decided not to pay for the extra insurance. It was very stressful, not knowing if I'd done the right thing. It seemed like they were totally dismissive of AutoEurope, instead of recognizing you as strategic partners. While queuing for service I witnessed others going through the same thing. Also it was very hard to find where the Noleggiare office was when we arrived. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Provide good prices. "
" Good service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" If you could make the cost of the car rental cheaper that would be great. "
" Very easy and straightforward to work with. No difficult conversations when handing back the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Called Auro Europe during my holiday to try and resolve the issue with being charged double the original cost. The first person said it should be possible to sort out as was still an active rental, put me on hold to speak to their manager and then got cut off after 20 mins. Called back and eventually got through to a second person who contradicted the first and said nothing could be done until the rental was finished. Overall spent almost an hour on the phone (mostly on hold) and no satisfactory response or guarantee this would get sorted out. Trie to avoid any possible issues by booking through a reputable company - not the cheapest - but somehow ended up having a lot of hassle and time wasted during and after our holiday and feeling ripped off. "
" Pick up took a long time, very inefficient despite having all documents prepared and correct. Everyone there seemed to be having issues of some kind. Counter staff were unfriendly, slow and did not explain what was going on (got the gist from basic understanding of Italian). Main issue for us was they told us our 'full coverage' booking with Auto Europe was not valid and we had to pay double the amount again then and there to take the car with the level of protection we had already booked and paid for. Having read terrible reviews of experiences from customers who had not taken full coverage we did not want to take the risk. The car itself (upgraded as they didn't have the one we booked) already had badly damaged bodywork when we collected in so we were glad to have the full protection and not face even more hassle arguing about damage. The instructions provided by Auto Europe on the paperwork for drop off were wrong and luckily we (correctly) assumed it would be the same place that we collected the car from but still had to call on the day of drop off to get the actual address as neither Auto Europe or Noleggiare provided this. Overall a terrible experience and now seeking compensation for paying double what we booked. Would never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
" Car was dirty on pick up and still waiting for damage invoice. Bent number plate when parked. "
" Still waiting for damage invoice despite repeated requests "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" No problems with car or staff . Straightforward booking and text reminders were a bonus "
" Very professional . Great car in very good condition . Easy drop off . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" we had to wait over 2.5 hours for the staff to process the paperwork and then another 45 minutes because the payment machine broke down and then another 20 minutes for the car to be sorted out in the car park. it was clear that our queue was the only large one on the day in comparison to other car companies who seem able to process demand "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Smooth transaction but very confusing where to get the courtesy bus from! "
" Was told to go to P5 to meet courtesy bus. All well and good except there is no sign actually showing P5 in the car park. Very confusing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok "
" Was very good. However the staff could have signed off the car when handed over. Rather than wait for it to be rechecked later. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Average "
" I ordered a economy and they wanted to give me a mini class Eventually they gave me the right court after waiting an hour "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Great staff, let down slightly by the state of the vehicle. "
" The checkin/collection process was fine. They didn't give me an opportunity to inspect the vehicle before signing anything. The vehicle was fine. It was safe to drive, but very dirty, scratched and dented. It also needed Ad Blue and and oil change. It was fine, but the warnings were annoying. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" All good! "
" Very painless; the staff were great and the deposit was paid back straight away. Only issues were that I didn't receive the email with the contract and the car wasn't perfectly clean, but these are small issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good service, good car, good facilities and a great experience "
" The booking experience and pickup was quick and straight forward "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" See above. I feel very let down and would avoid booking with you again. "
" The pick up and drop off were 0.5km away from the terminal and this was advertised on travelsupermarket.com as an onsite airport pick and drop off. Wheeling our luggage for that distance in stifling heat was very unpleasant. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" All good "
" All staff at Torino Airport very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A bit pricey otherwise good. "
" Counter staff were very pleasant however initially offered us a car which we believed was in a lower class to the one we booked. After some pressing we were given the car in the class we booked (C). The staff checking the car out and in were lovely, and helpful. The car itself had quite a lot of superficial damage, however these were all labelled and noted before check out. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I have used Autoeurope for 10 years, but have had many issues this year which is a real shame. Firstly was my car hire in Milano (where I was booked an electric car and then at the wrong airport!) secondly was in cagliari where 'nollegiare' was unable to take any of my cards - really bad year for Autoeurope! "
" Was not able to rent the car, very stressful experience as they did not accept any of my 2 credit cards and 1 debit cards (as they required my first name to be printed on the card) I have never had an experience like this with any other rental companies with Autoeurope for 10 years. I had to cancel the booking on the phone and rent a whole new car at the airport in peak time - terrible! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The car model we received was below expectations and not like the image on the order. "
" The car model we received was below expectations and not like the image on the order. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" I was led to believe that I am insured and excess is covered. But once I arrived, Noleggiare told me I am not insured for the damage to my car and was asked to pay for extra insurance. I refused because I had insurance already. and this was the moment when they decided to give me a car with hidden damages. "
" Whoever rents from Noleggiare - PLEASE check all the damage so it corresponds to the pre-rental damage report. Especially in the undercarriage (bumpers, etc). I have been charged 480 euros for scratches that were not caused by me 100 percent. Also,l I had asked for a VW Golf or similar size. But was given a Ford Focus Estate, a big car. After those scratches were "discovered", I start to understand why this car was given to me. So, avoid or check thoroughly the car before taking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" have been using Auto Europe for about 15 years and its always been good, thank you!! "
" very smooth pick up and return, couldn't have been easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The times of the booking seemed to get mixed up. I was told I was eight hours late to collect the car. My flight was delayed a couple of hours so I collected it at 12.00 instead of 9.00am. Noleggiare said that my size of car was not available any more so I had to pay an extra £150.00 . NOT HAPPY. Despite I gave the flight details so they knew it was late. Apparently in the small print after 2 hours they give your car away ( despite I had paid to rent it from 9.00) Also I received an email saying to return the car on 8th August a day later than on my original booking. Something when wrong somewhere! "
" The times of the booking seemed to get mixed up. I was told I was eight hours late to collect the car. My flight was delayed a couple of hours so I collected it at 12.00 instead of 9.00am. Noleggiare said that my size of car was not available any more so I had to pay an extra £150.00 . NOT HAPPY. Despite I gave the flight details so they knew it was late. Apparently in the small print after 2 hours they give your car away ( despite I had paid to rent it from 9.00) Also I received an email saying to return the car on 8th August a day later than on my original booking. Something when wrong somewhere! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Apart from comments already made, nothing more to say "
" Insurance charges are a contentious issue. The firm wanted to charge me €300 for six days which is almost as much as I pay for a whole year's cover in the UK. I was told I would have to pay this to avoid a minimum €2,000 charge for theft. It was significantly more for collision damage. I think it is unjustified and always tarnishes the holiday experience. Why are hirers on holiday singled out in this way? It is extortionate. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" No flexibility when mostly needed and would not have cost anything. "
" We had a problem with the flight and asked to change the pick up from Alghero to Olbia. The auto-europe representative said that nothing could be done despite the Noleggiare representative saying that it was ok for them to do it but they needed auto-europe to amend the booking. As a consequence of that we could not pick the car up and lost all the rental money whilst having to rent another car elsewhere. We are long term clients and the lack of flexibility is not acceptable given that the rental company was happy to change pick up location. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall I was.happy but just little things that could have made my experience just that bit better "
" Very slow on the pick up, gave me no documentation showing existing damages or confirmation of how much fuel was in the tank. Booked to return the car at 8 am but no one was there, waited till 8.20, just had to leave the keys ,we had a plane to catch "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" As above. No warning in your voucher about paper driving licences being unacceptable even if they were last year and in Greece this year!!! Various web sites I have studied since confirm that my paper licence with accompanying UK passport and up-to-date DVLA code should have been acceptable. "
" Noleggiare claimed that my paper UK driving licence couldn't be accepted even when it was supported by a DVLA code and my passport as visual proof of id. They claimed that I needed an International Drivers Licence, which is not true, but allowed me to drive the car only if I purchased their Platinum Insurance cover at 40.70 euros/day. This seems to me to be a scam way make me buy their insurance and cost me an extra 406.99 euros to hire the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When we arrived at the collection counter the car hire company said we had to pay an additional fee that AutoEurope had told us (in writing) was already covered. We had to call AutoEurope and they said they will cover it but we still have to make a claim to recoup our money, which is a pain. "
" We were given a car that was close to breaking down. The clutch was slipping and about to fail. We tried to contact the company via phone and email but they did not answer for 4 days. It was very stressful as we were visiting hilltop villages in rural locations. We had to get out of the car to push it twice. The company showed no interest in resolving the problem. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Auto Europe was perfect. "
" Horrible experience with this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good "
" On drop off they tried to get me to pay damage which was already on the car luckily I had pictures taken . I am very sorry to say that but I think they tried to rip people off. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" They were very friendly at the d3sk 8n airport. The car was very clean and new. On our return the member of staff quickly checked the car and said it was ok "
" Very impressed. However they tried to get us to pay extra insurance despite us paying the full extra ia AutoEurope as we had a long booking of 28 days Ppp "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It all went very smoothly. "
" Everyone was very nice, especially the older gentleman who dealt with us when we arrived. The insurance did seem a little expensive but these are Neapolitan roads we are talking about! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Relieved we didn't scratch a car that was wider than ordered "
" Overall very good! Transfers from and to the airport were quick. No queue or waiting. Quick check out and return. However, I specifically booked a very narrow Fiat 500 as I knew how small the parking was at our apartment. We were given a ford fiesta - 8cm wider and therefore had only 1cm either side of the wing mirrors when parking. We had to leave the car on the street when dark and get up early to slowly and very carefully park each morning to avoid fines. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Naples office is offsite. Number for shuttle bus doesn't work car wasn't ready. Staff pushy with expensive extras. "
" Naples office is not in the airport building "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Have used Auto europe many times and don't have a problem with the company, but you need to review your suppliers!! "
" Car was covered in dents and scratches, which we pointed out and they said they had them all marked - 5 weeks later they are now trying to charge me €250 for damege plus €80 theft management?? They also charged me €36 at pick up for travel into Slovenia, which wasn't mentioned in the " important information " in the original quote. I have been unable to get any answer from any of the phone numbers given. Checking on Trip Advisor, I now see there are numerous complaints of a similar nature - YOU SHOULD REMOVE THEM FROM YOUR LIST OF SUPPLIERS - Steve Woods "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Highly recommend this company. "
" Very new, clean car. Efficient service. Extremely convenient location for drop-off and pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Don't make comments mandatory! "
" Fine experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe contracted me with a company that was not based at the airport and gave me no means of contacting them. This led to delay in starting my holiday. "
" Fine "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" I have used Auto Europe for the past few years in Europe and in USA -- never had any problems and all has been good ! "
" A bit of a wait to get served at airport desk. Receptionist was OK but tried hard to upsell on insurance etc. The car pickup was the furthest away from the reception desk, way past all other hire companies. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe are OK but the car was parked in the street and almost impossible to find "
" On collection the car was parked in the street and we had to find it ourselves in the dark at 2230. The remote to open the car (to help find) didn't work "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" see above "
" Been scammed by the staff as there was an almost invisible dent in the car that was missed by me when collecting at the dark (due to a super slow handling by the staff) which was suppose to cost 300 euros but ended up costing 430! will never use this company again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" You cancelled my car without telling me. It was you the broker that cancelled the hire and not Noleggiare. We will not be using Auto Europe again. We have had no prior warning that you cancelled our either by phone or email. Your service has been terrible. "
" Very diligent and attentive, considering the situation Auto Europe put us in. No notification from Auto Europe that our car was cancelled. Auto Europe's service is terrible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always reliable "
" Flawless apart from being urged to fill out all my info online and then having to duplicate the effort at the check-in desk. Pointless. Would be good if the car staff knew how to install car seats but otherwise great. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had a brand new fiesta (though I'd booked a golf the car was in very good condition as it was brand new) "
" The car and service by staff was great. My only comment would be you need better information when booking with regards to the transfer (make sure you get the transfer bus via KING PARKING) found on the upper level "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Despite airline and airport delays our hire car experience was simple and trouble free. The vehicle was spotlessly clean and perfect for our needs. The rental counter staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Auto Europe many times. & always have been happy. I really hope they will help me resolve this problem. "
" Disappointed that when I dropped the car off the employee that checked the car looked at the front of the car & then very quickly found damage under the front bumper (visible only if you bent down & looked underneath. I did not cause this damage & I pointed out that it must have happened previously as there was damage to the wheel hub cap on the form when we collected the car. I now have to go through the process of complaining but they have kept my excess deposit. Not happy "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" overall mediocre, due to the fact that they would not hounor inclusions with auto europe voucher "
" Very unhappy to have to pay extra 10 euros a day for additional driver whilst "auto europe " voucher states only an extra four euros a day and Noleggiare insisted that no cover insurance was included not even basic CDW & THP as per auto europe voucher inclusions. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to book on line. "
" Simple and easy to get the car. The actual car surpassed my expectations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Used autoeurope many times now, had no issues at all. Nice , easy to book and trouble free! "
" The lady at the counter explained everything well, was very polite and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No complaints. "
" No complaints. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Could not fault anything. Really good. Well done and thank you ! "
" Really helpful staff. Nice reliable car and a quick turn around when dropping off. Cannot fault them at all. Will definitely use them from now on ad we go to Italy many times every year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall ok To far from the therminal It would be nice to have the service of a shuttle!!! "
" To far from the airport terminal Awkward to get to "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would not recommend Noleggiare to anyone for the reasons given above "
" When we arrived they very forcefully tried to tell me that I had to purchase road side assistance at a cost of €205, on top of my fully insured hire, in addition they wanted another €10 per day to insure my deposit. Dreadful. On checkout they tried to get me to admit tge the wheel cup had been stolen when they weren't there to start with "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" booking the car hire via Auto Europe was simple and efficient, so I've no doubt I'll use them again for my next car hire. "
" Overall the staff were pleasant and helpful, although the car I received was much more damaged than I would have expected, I had expected a few scratches and scuffs, but this had some major dents. The make and model of car was surprising, as it was an Indian manufacture I had never come across before. However it drove okay and got me to my destinations so it was okay. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Sergei M at Auto Europe was super helpful. Thank you!! "
" I arrived late to the Noleggiare counter to pick up the car and the staff told me that there was no longer a car for me. They didn't even try to contact me to see if I was coming and when I tried calling there was no reply. Fortunately Sergei M at Auto Europe was super helpful on the phone and helped me cancel the reservation and do a new one. I had to wait another hour or so but it meant I could get a car in the end for more or less the same cost. Once I got the car, it was too small I would say for what I booked. We had two pieces of check in luggage and they couldn't fit in the boot of the car. I had to place one fo them between my kids in the back seat. Not ideal but we just needed to drop the luggage in the hotel first so that was acceptable. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Used Auto Europe several times in different countries; this was the first time I'd selected a local / independent rental agency as opposed to the international brands. "
" Very competitive price; you get what you pay for.... 35 minute wait at terminal for shuttle. 30 minute wait OUTSIDE the office to be allowed in 20 minute wait to get rental agreement dealt with Car was not valeted - made seeing all the damage quite tricky on the bodywork Drop off out of hours was very convenient "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" The whole experience of the €499 on top of the hire fee for the insurance inc a discount has made me not want to use your company again.. and I have at least 2 other trips there this year. "
" €499 for the insurance without being prepared or prewarned has made the experience of booking through you a big No No.. which is a shame.. next time I will be going direct to the hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The rental company we're fine. It was a little scary accepting a 2,600 Euro excess for theft etc, but we weren't prepared to pay the 500€ insurance to waive this. We were happy with the car even though it wasn't quite what we ordered. We picked up in Pisa and dropped off in Venice which incurred a 150€ one way fee "
" Although we had booked a Ford Granada estate, we actually picked up a Lexus NX300h which is a little smaller but still fine for us. The Lexus had 26 listed scratches on pickup but on drop off this was no problem and we were given a clean return. Drop off at Venice airport was easy (though the ramps to the drop off are a little scary) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall, reasonably satisfied. "
" It took a long time to get the car because their systems were so slow. The staff were polite and helpful though. The additional insurance was really expensive and bad value. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AE interface was fine but Noleggiare were unwilling to deliver against AE voucher. "
" Noleggiare tried to extract extra local charges beyond those stipulated in the Auto Europe contract. AE contract stipulated €4 per day for extra driver plus €12 per rental for entering France. Rental period was 8 days.. Noleggiare tried to charge me €64 for extra driver plus a daily rate for driving in France., totalling over €100. We spent over an hour in the office arguing over the AE contract versus their 'made up' charges. Having won that battle we were then presented with a car which had a broken wiper and had to wait for a car swap. A poor customer experience; suggest you don't contract with them in future. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" I have booked many times with auto Europe and not had a problem . First time with nollegiare and we are charged extra !!!!! "
" We were charged an extra 50 euros for picking the car up late , but it's not our fault that the flight was delayed and the border control took forever to stamp passports !!! They should NOT take bookings so late in the evening if they are not prepared for flights to be delayed !!! It is unfair to charge extra when a delay is out of the customers control lllllll "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very efficient new car great value "
" Very efficient new car great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" In addition to box 3, insurance wasn't properly explained to me at the time of booking therefore, I had to pay an extra €198,00 at pick up in order to be adequately covered for the hire period. "
" Directions for pickup were not at all accurate. The lady kept hanging up everytime I tried calling to ask for directions to the pick up. Me and my 3 children waiting nearly 2 hours for the shuttle to finally come from 2 miles away and pick us up to take us to the pick up point; which wasn't at Verona airport Arrivals as directions stated. I rang again on the final day of hire to ask for guidance on a number of queries, to being constantly hung up again. I received a call back nearly 1 hour later. Not at all informative or consistent with communication. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" I have used autoeurope for several years and recommend it to friends "
" Tatamis was very helpful and escorted us to the car in the car park . She was very friendly. She was on duty again when we returned the car and she was welcoming us asking about our few days with the family "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Only because I assume you have had this complaint before and have done nothing to correct it. You directions are to go to P5 ro collect the shuttle, there is no P5 "
" The process of finding the office was awful and I speak a little Italian, the description of where to go was just plain wrong and could have been sorted very easily. The bus taking us to the rental office had no markings of Noleggiare so was impossible to tell you were in the right place. Having said all of that I would use them again now I know where to find them. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Horrible... I rented for half a day and conned! "
" - You are not renting directly form Auto Europe. - The actual rental place charged me extra for insurance which was supposed to be included. Auto Europe then says - to take it up with them. - The actual rental place can not be reached. They have set up their contact form that o matter what you write in it, it says something is missing and so your query doesn't go through. - They never returned my deposit for no reason. - The service was super slow on the counter when picking up. - All in all, its a con job! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Pick up instructions would have been better if sent beforehand rather than have to call on arrival and then go back and forth with instructions on where to go, check in was a long process due to only one person to deal with all customers, apart from that a smooth process "
" Pick up instructions would have been better if sent beforehand rather than have to call on arrival and then go back and forth with instructions on where to go, check in was a long process due to only one person to deal with all customers, apart from that a smooth process "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" This happens often. Whatever car we book, we always end up with something a lot smaller and more rubbish. Last time we booked a Peugeot 5008, and all they had was a Renault Clio. !!! Its a joke. "
" Booked a Land Rover Discover or Similar. (i.e large SUV!!) Received a Cadillac XT4 (i.e compact SUV!!) It was a massive squash to fit in. Hopeless. I paid extra to get a larger car (which we needed) then I get a smaller car anyway. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" A1 I need not say anymore...Brilliant as always "
" A1 rental can't fault this company tgey even up graded me at no extra cost, definitely be using them again very friendly staff and a very smooth rental, Thanks guys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No further comments "
" I continually find it disappointing that despite taking out extra insurance to ensure full cover on booking, that - at the counter - you are still encouraged to take out further insurance on the guidance that you are not fully covered. Can AutoEurope not encourage companies to improve this practice? "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No comment "
" The car had a mechanical problem from the start of the rental, which became much worse in the next few days, so we went into the hire office in Trento. They changed to another car, which was good. It was good that there are many Noleggiare offices across the country to provide this service. However, it was evident that this problem existed before we hired the car, so there is a question of the good maintenance of vehicles from the company. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" We waited 45mins at airport for pick up and although the driver was apologetic it was a very cold wait. Not happy at extra charges perhaps my fault for not reading small print. Never had problem in the past with AutoEuropa but this time was to say the least problematic. The charges as I understood were even if we broke down I had to pay a charge to be assisted before anyone would see what the problem was. Copies of current damage were out of date and had to point these out to the agent. Copies of all charges and excess were promised to be sent to my email address surprise surprise they were not forthcoming. All in all a very trying experience. "
" Agent could not explain all the extra charges and spent most of the time slagging you off and telling me to book direct in future. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" I wish you make it clear on your website that credit card is required for booking before someone actually books the car on website. "
" Terrible Experience - I had to buy full insurance for the car and paid in excess of £200 at the counter despite the fact that I had already paid full amount and had also bought additional insurance with the booking company. I was never told that I would need to take credit card with me. I was willing to pay any amount of deposit using my debit cards but apparently that wasn't an option. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" The process was so easy, simple and smooth, I would happily recommend noleggiare to friends. "
" I found the end to end process at noleggiare very easy, straightforward and hassle free, I was in and out in no time at all. The staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I like the full insurance included in the rental through you "
" it was ok.. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Big fan of AutoEurope. "
" Generally good regarding the car hire experience. However, please be kind enough to check that the excess damage waiver insurance sold in £Sterling via AutoEurope in the UK matches the insurance excess as described by Noleggiare on arrival in Brindisi. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had no problems with booking procedure but not happy with amount we had to pay to local car hire company. "
" Despite having paid for our car and excess insurance we were still forced to pay an extra amount on our credit card which the lady didn't seem able to explain what it was for. It seemed to have to do with the amount of excess we would have to pay if there was damage to the car. We didn't feel comfortable paying the amount but didn't feel we had any choice. We were under the understanding that the amount would be credited back to our account once the car had been returned with no damage, which is what we did. Can you explain what the payment might have been for and if we are able to get it back? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This whole insurance situation should be checked by auto europe "
" Very hard sell of extra insurances even though brought complete package with auto Europe didn't even know I had to pay extra for breakdown cover "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" I purchased extra insurance but was told this did not provide any extra cover so very disappointed at being mid led "
" The man on the counter was very rude . Wanted another £50 day for extra insurance and said the extra insurance we paid for was useless. They didn't even go through the vehicle with us and it was not a fiat 500 as chosen "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" It was difficult to locate where the bus would pick us up but once we got there the experience was fantastic. The contact was polite and efficient and the car was brand new. "
" It was difficult to locate where the bus would pick us up but once we got there the experience was fantastic. The contact was polite and efficient and the car was brand new. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Just off airport , not a problem but would have been good to have been notified that site had moved as I walked to original site . They asked if I could do a check in on my phone before I entered office which I couldn't do . Maybe include this on your booking system . I would recommend and use them next year . "
" Staff friendly . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was just how it should be , no problems and all went smoothly "
" All went smoothly at pick up and rerun "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe remain the nicest car hire broker to use even when some of the hire company's are rather unscrupulous. "
" Palermo is a major destination and having the office close at 10:30pm and then charging €50 per hour for arrival after that time (even due to delayed flight) is unacceptable. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All in all I don't believe I got any value for the money I spent. Disappointing to end up with such poor service when using your reputable agency. "
" On arrival I struggled to call the office (poor mobile signal and no response) then was surprised to be driven so far away to industral estate in countryside. Car was rickety and had a 2 sided A4 list of existing damages. Parts rattled when driven, no timed-parking display disc was supplied, making parking in Italy awkward. Engine cut out regularly in 1st gear. On departure, the experience of catching a lift back to Malpensa was fraught with discomfort, poorly organised and lacking customer care. All in all I don't believe I got any value for the money I spent. 6 "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I paid 240 Euro at start to avoid a hideous excess if we had experienced an accident/theft .. "
" Checking in for car not good. Difficult to understand the reception lady and poor instructions as to where to pick up car.. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Very disappointed with the service from Noleggiare. "
" The best way to describe them would be disorganised chaos. The car I had booked was not available and it took 40 minutes to find another. The car was in poor condition and the windscreen was extremely dirty with a scum that made the car dangerous in the rain. The depot is 10km away from the airport and is in an industrial estate. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" No "
" Staff very stressed and busy. No hand over of vehicle at all just given keys and left to it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" See above. You need to change this!!! "
" You MUST, on your voucher, tell people where to go (exit 16 on Floor 2, look for the King Parking van - this is at Malpensa of course). My voucher instead just gave me a number to ring. It took ONE HOUR and endless calls to that number for them to pick up to give me the very simple information above. A TERRIBLE system. YOU NEED TO CHANGE THE INFORMATION YOU GIVE IN THE VOUCHER!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above - a mixed bag, the process can be improved quite a lot by sorting out the queuing and by making very clear in BLOCK CAPITALS how customers have to comply with requirements. "
" The queuing experience was really dreadful. The office has a ticket machine, so on arrival at the office customers were expected to take a ticket so that they could leave the queue but maintain their place. Unfortunately some customers would press for a ticket more than once, so that a few tickets were lying around. That meant that customers could pick up a ticket that was issued earlier and jump the queue. There were many disgruntled customers. It also meant that the numbering system did not work correctly as there were significant gaps between numbers actually held and those displayed on the screen. I'm sure that one customer arrived in the queue after me, then disappeared for a while, then returned with a lower numbered ticket than the one I held, and insisted in going before me. In the office, it was clear that some customers did not understand how they should comply with the booking requirements - that must be very frustrating for the office staff, so perhaps some extra warning could be issued during online booking eg the main driver has to present a credit card in their own name to complete the booking - incredibly one couple were trying to argue that it should not be necessary, causing a delay. Once in the office my process was quite efficient, but overall a frustrating experience. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We have used Auto Europe many times and haven't been disappointed with the local car rental companies they partnered with. The prices are the most tea too. We will continue to use them. "
" This company is top class. No fuss and efficient. The car given to us was in very good condition and all physical defects and scratches were noted before the car was given to us. Overall, we are very satisfied with both the car and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe need to vet their suppliers "
" Had to wait on car being prepared. Car was clean externally, dirty internally. Sanitized as stated, don't think so! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Website easy to use and prices competitive "
" I hadn't realised that although they have an office in the terminal you have to get a shuttle bus to pick up the car. Whenever we used Bergamo airport before it was just a short walk to the car hire carparks but this company didn't use this car park but another one further from airport.Apart from that everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very lovely experience "
" Fantastic staffs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Tried to contact Auto Europe to resolve this issue but no real assistance provided other than to inform me that I needed to have an international licence. "
" Noleggiare provided an appalling service. My brother-in-law rented a car on the same day. My car was aprox. 30% more expensive but the capacity of the vehicle in respect of storage space and room was identical. On pick up I was informed that since I have a Canadian diving licence I would need to pay an additional 287 Euro for full insurance. I had already purchased full insurance from Auto Europe but apparently this was not their concern. The additional cost was approx 60% of my original hire cost. Absolute disgrace and totally ruined the start of this family holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Very poor understanding of international driving licence requirements that took many discussions with your team to get clarity on. "
" Check in experience was haphazard. Particularly there were insufficient instructions about where to collect the car from which meant that it was difficult to find and involved a long walk with luggage. When we eventually found the location that car was not in the parking place we were told it would be but in another separated parking bay some distance away. During the hire period we called the number provided to get clear instructions on drop off location but there was no answer - we tried 4 times without success. The drop off location is not clearly marked on the street and hard to find too. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" See comments above "
" Took a long time to pick-up the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I booked a car that was listed as being at the airport terminal. This was not the case! The car was in the town, we had no representative at the airport of instructions of how to collect the car. This was very stressful and time wasting at both ends of our short stay in Italy! "
" I booked a car that was listed as being at the airport terminal. This was not the case! The car was in the town, we had no representative at the airport or instructions of how to collect the car. This was very stressful and time wasting at both ends of our short stay in Italy! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 8
" This was the worse car hire experience I have ever had in 40 years of renting hire cars. The AE voucher clearly stated "Hire desk in terminal" Noleggiare did not have a hire desk in the terminal and none of the hire companies there knew of them. I specifically called AE to check that this company did have a hire desk in the terminal because I had a tight time schedule and I needed to leave the airport ASAP. The phone number for the hire company written on your voucher was disconnected so I was unable to call Noleggiare. I waited outside the terminal where other companies had shuttle buses arriving and I called AE. I was told that the hire company were 4 km from the airport when I asked why I had not been told this and why my voucher didn't mention this the person didn't know. I was put on hold while the AE staff member called the company and after waiting about 10 minutes the line went dead. I called a second time and was eventually connected to someone who told me that they were calling the hire company. Again I had to wait a long time. Eventually this person said that a minibus was waiting at the pick up point. I went there and there was no minibus there. After 10 minutes I noticed a minibus arrive with no signage whatsoever. The driver took me and several other very unhappy customers to the Noleggiare office which was in a shop premises on a side road with no parking anywhere close. I asked the company representative where the hire cars were and he said they were close by, when I then asked if I could see the car I have reserved ( An Indian Mahindra ) the man became very angry and began shouting at me. He told me to stand to one side and then began dealing with the next customer who was also very concerned at this point. After 10 minutes of having to wait not knowing if I was going to be renting a car, the driver of the minibus arrived and told me to follow him. We walked through a series of backstreets in a residential area for about 5-10 minutes and eventually we found the car. He drove me back to the office where I completed the paperwork. I was told that when I return the car I had to take a photo of the car wherever I parked it and email it to an address on a slip of paper if no one was in their office. I went to the car which had been parked on the pavement opposite the hire office and noticed that it was parked illegally in a no parking zone. ( I have photos to show this and the office ) I had just got into the car when a police car pulled alongside me. The policeman was very stern and told me to move the car immediately. When I returned the car the man at the hire office told me to leave the car in the same place on the pavement and after checking that I had left the vehicle full with fuel he opened the boot and left the hazzard warning lights on. The car stayed there as if it was unloading until a taxi van arrived to take me to the airport. The man told me that the company will be opening a hire desk in the airport in a weeks time which may be the case however I cannot understand why AutoEurope did not carry out sufficient due diligence before working with this company who have never had a hire desk in Bergamo airport. Why was I told that the hire company did have a desk in the airport terminal, why did my voucher clearly state that this was the case. I wasted more than 3 hours in total with this very frustrating situation through no fault of my own. In the circumstances I think I deserve compensation because this was a failure on the part of Auto Europe who should not have told me that I would find a car hire firm and a vehicle at the airport when this was not the case. This caused me huge inconvenience and after having circled the airport for an hour due to bad weather, this made matters much worse. I have used AE for many years and have in the past been happy with their service but this rental has really caused me to lose confidence in AutoEurope. "
" This was the worse car hire experience I have ever had in 40 years of renting hire cars. The AE voucher clearly stated "Hire desk in terminal" Noleggiare did not have a hire desk in the terminal and none of the hire companies there knew of them. I specifically called AE to check that this company did have a hire desk in the terminal because I had a tight time schedule and I needed to leave the airport ASAP. The phone number for the hire company written on your voucher was disconnected so I was unable to call Noleggiare. I waited outside the terminal where other companies had shuttle buses arriving and I called AE. I was told that the hire company were 4 km from the airport when I asked why I had not been told this and why my voucher didn't mention this the person didn't know. I was put on hold while the AE staff member called the company and after waiting about 10 minutes the line went dead. I called a second time and was eventually connected to someone who told me that they were calling the hire company. Again I had to wait a long time. Eventually this person said that a minibus was waiting at the pick up point. I went there and there was no minibus there. After 10 minutes I noticed a minibus arrive with no signage whatsoever. The driver took me and several other very unhappy customers to the Noleggiare office which was in a shop premises on a side road with no parking anywhere close. I asked the company representative where the hire cars were and he said they were close by, when I then asked if I could see the car I have reserved ( An Indian Mahindra ) the man became very angry and began shouting at me. He told me to stand to one side and then began dealing with the next customer who was also very concerned at this point. After 10 minutes of having to wait not knowing if I was going to be renting a car, the driver of the minibus arrived and told me to follow him. We walked through a series of backstreets in a residential area for about 5-10 minutes and eventually we found the car. He drove me back to the office where I completed the paperwork. I was told that when I return the car I had to take a photo of the car wherever I parked it and email it to an address on a slip of paper if no one was in their office. I went to the car which had been parked on the pavement opposite the hire office and noticed that it was parked illegally in a no parking zone. ( I have photos to show this and the office ) I had just got into the car when a police car pulled alongside me. The policeman was very stern and told me to move the car immediately. When I returned the car the man at the hire office told me to leave the car in the same place on the pavement and after checking that I had left the vehicle full with fuel he opened the boot and left the hazzard warning lights on. The car stayed there as if it was unloading until a taxi van arrived to take me to the airport. The man told me that the company will be opening a hire desk in the airport in a weeks time which may be the case however I cannot understand why AutoEurope did not carry out sufficient due diligence before working with this company who have never had a hire desk in Bergamo airport. Why was I told that the hire company did have a desk in the airport terminal, why did my voucher clearly state that this was the case. I wasted more than 3 hours in total with this very frustrating situation through no fault of my own. In the circumstances I think I deserve compensation because this was a failure on the part of Auto Europe who should not have told me that I would find a car hire firm and a vehicle at the airport when this was not the case. This caused me huge inconvenience and after having circled the airport for an hour due to bad weather, this made matters much worse. I have used AE for many years and have in the past been happy with their service but this rental has really caused me to lose confidence in AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" After our initial flight was cancelled I was unable to collect the car until the next day and I was very disappointed when Auto Europe initial response was to cancel my booking and make a new one, and pay a change fee. However, after a discussion they put me through to the supplier in Italy and they had no issues with holding the car to the next day, with no additional costs. The lady in front of me when picking up the car was in the same situation as me and she had done the cancel and re book option which was totally unnecessary. Not only did she pay a cancellation fee the new booking was more expensive. I'm unlikely to use Auto Europe again "
" It was further away from the airport than expected and while there was only 1 other person in front of me when collecting the car it took a while and there was only one person serving. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope offered good value and I had no issues with my experience from their end "
" Our flight had been retimed by 2 hours - as a result, the lady on the counter claimed our car had 'gone' and forced us into paying for a larger, more expensive vehicle. I do not believe this to the be case. As a result, I will not be using Noleggiare on any future trips to Italy. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Easy initial booking. Excellent quality car but a shame that the experience has been irreparably blemished by the selling of the extra and unnecessary insurance at the counter in Naples. "
" Excellent Car. Sadly, I was charged for a full insurance at the counter (164 Euros) for full cover when I had already paid for the cover on my booking through Auto Europe. I have been informed that I will not get this £164 Euros back as a refund. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" See above "
" The location is after across a roundabout that has no pedestrian access, the staff keeps asking to "walk across it". The shuttle bus is very infrequent. The return address /garage is very uncomfortable to access. The staff girls are very nice "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" Thank you guys!! "
" So helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ok "
" took over 3 hours to que and collect the vehicle "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" I have never had such an awful experience of hiring a car . We arrived at the airport at 7.30pm and made our way to the collection point but had nmissed the last shuttle. We phoned the Noleggiare office and were told we would have to walk to their offices. Nearly a km away with luggage and young children and a pregnant wife. I asked if they could provide me directions and they jus said " go straight" . we spent 20 minutes looking for their offices and tried phoning them again but they had closed. We were then stranded in Naples airport with young children so had to get a taxi to Pompei where our hotel reservation was. this cost me EUR 100. I then returned via train from Pompei to Naples to the No Leggiare offices at 8.00am the next morning to collect my car only to be told the booking was invalid as I had failed to collect the car the night before. they advised I needed to contact AutoEurope to have them amend the booking start date to 20th September, I phoned AutoEurope Italy office who refused to change my booking despite me setting out my situation with my family. They offered to cancel the reservation and charge me EUR 60 admin fee! I could not understand how you could not simply amend the booking as the car was in the Noleggiare compound. I eventually got so frustrated I took the refund and had to spend 3 hours organising a replacement car for my family. Disgusted at your lack of empathy and that Noleggiare refused to stay open until I arrived or offer me any assistance. I will never use you again and I will also make sure none of my friends or business colleagues ever use your company. "
" Disgusting service, "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Very good "
" Good service, didn't realise we had to get a shuttle from the airport to the office to pick up the car, but one of the hire car operators at the airport pick up explained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always good, price promise is great. "
" Great rental, always feel intimidated, no matter which supplier, about the additional insurances offered at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient and informative with my booking and very helpful on the telephone when I needed help on the Friday before I left for my holiday. "
" There was no acknowledgement or greeting from the staff when we collected the car or when we dropped the car off. We were made to stand on both occasions; without a seat being offered while we waited. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very good value "
" Tried to get me to pay 10 euros to wash the car. Bit of a joke "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth. "
" The pick-up process took over an hour. Extremely slow service. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" great from start to finish "
" great from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointing experience after being recommended AutoEurope "
" Rude counter staff, didn't have any details about booking including child seat and CDW. The car was in very poor condition with both rear lights damaged, and scratches or dents on almost every panel. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Very good service and great experience at noleggiare "
" Very satisfied with noleggiare and their vehicles no standing in big queues for collection or returns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was fine. "
" It was very standard. Every car rental company tries to upsell you insurance, and claim that you damaged a car. Just be ready with pictures to show that any damage was there before, and the confidence to say no to insurance if you already bought it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" I will only book with main car company's now after these terrible lot "
" Terrible !!! Had me waiting in airport car park for ages ! One staff on counter taking ages and trying to force every one into further insurance ! Defo running a scam steeling cars with the second set of keys ! Terrible terrible place "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" when i returned the car after filling the fuel tank with diesel at a garage a half mile away, i was told the tank wasn't full as the gauge was slightly under full. he then had his colleague drive the car to the garage to check it was full (which it was). all the while we were stood at the office waiting for his return which was 20 mins. i had the original man to ring him to see what was taking so long. Only then did he give me the ok that the tank was full. "
" when collecting the car after me having paid for extra insurance when i booked the car online.i was given a very hard sell of extra insurance cover costing £1000 which i declined. The counter staff wasn't impressed with my choice and made his feelings known that it wasn't a good idea not to take out the extra cover. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" Disgusting, paid 370 pounds specifically for a fiat 500. They didn't have one available and gave me a Yaris with no refund. Also took 600 euro bond and haven't refunded the money. Please contact me! Terrible "
" Disgusting, paid 370 pounds specifically for a fiat 500. They didn't have one available and gave me a Yaris with no refund. Also took 600 euro bond and haven't refunded the money. Please contact me! Terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Always good offers and experience through Auto Europe, even when I had to cancel one booking last year! "
" Everthing ok, but the lady at the counter insisted to buy an insurance for the car, for more than 150 Euros. Since we didn't take it, she insisted in paying 10 Euros in order to have the car cleaned eventhough it is mentioned that we have to pay something if the car is extremly dirty! And the car wasn't clean either (bottle under seat) when we picked it up. It was nice not to have a long queue to pick up the keys, but this discussion took more than 10min! Besides this, the car rental company has all our datas, so why does it always take that long to get the keys??? "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" we have used AutoEurope on many occasions in the past for car hire in Italy and have generally been pleased with the prices and service, but will be avoiding any options from Noleggiare when we hire cars in the future via AutoEurope "
" painfully long wait to pick up the car - about an hour - when we finally got to the desk (and there was not many people in the queue, just very slow processing of the customers) the woman who served us was very persistent in trying to sell additional and very expensive insurance, to the point where we actually became confused about the cover we had on our original booking and had to ring AutoEurope to confirm that our original online booking did indeed cover us for collision damage excess, etc. - if we were not so persistent with checking and my wife had not been aware of this practice, we could have easily been persuaded to spend several hundred euros unnecessarily - in my view it amounts to either very poor customer service by staff who are not adequately trained or, worse, sharp practice "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 1.) There was a disagreement as to what type of vehicle had been booked. The representative focused on the fact I had order a seven seat vehicle and that was what he had provided with the Peugeot 5008. I had researched the Citroen Space Tourer before booking it and was confident that although it was a seven seat vehicle with room for two large bags and three small bags, we would be able to seat six people and accommodate the luggage we would take with us in order to get from the airport to our accommodation and back. 2.) €2,800 Excess is not described in any of the information I had review before booking, and was not apparent until I arrived at the airport, and is far in excess of any levels we are used to here in the UK. I personally have vehicle insure fully comprehensive, with excess levels of £150, and £200, I would not consider insuring a vehicle with a company with an excess over £2,500. This should be highlighted before the booking is confirmed in order to be transparent and allow people make an informed decision. This is a significant condition of the rental, and is likely to be more influential in the decision making process than limited mileage, or whether the vehicle is returned with a full tank of fuel, etc. It is not a risk I would want to be exposed to driving in a foreign country, on unfamiliar roads, in an unfamiliar vehicle, in my case much larger than I usually drive. "
" As we were a party of six adults, including two in their 80's, I had booked a Citroen Space Tourer (Full size van) "or similar" as it had seven seats and I estimated that we would be able to fit all of our luggage in, it showed sliding doors on the side, which I thought would give better access for the elderly. I had also selected the more expensive hire to included "Excess guarantee with extensive coverage including wheels, underside and roof". On arrival at the collection desk, after queuing for almost an hour, I was told that the vehicle we had been allocated was a Peugeot 5008, and that there was a €2,800 excess associated with this vehicle. In order to waive this excess a charge of €424.62 was made. The two rearmost seats in the 5008 are not full size seats as they lift out of the boot floor. With one of these seats folded into the floor to provide the required six seats, there was not sufficient space to accommodate all of our luggage, irrespective of how I tried to pack it. I returned to the collection desk and was eventually provided with a larger vehicle, a Ford Tourneo, which was perfect, and in fact a full size van, however I had to pay an additional charge of €234.20. On closer inspection of the two rental agreements I had, there were other spurious additional charges added. I had paid £785.31 in January, and was expecting to pay around £45 at the airport for an additional driver. Before I could leave the airport in a vehicle which was "or similar" to the vehicle booked I had paid an additional €785.96, over £700. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Collecting the car seemed to take for ever with the computer/paperwork. However the staff were efficient and the car was great, no problems with either. Drop off was easy, as I had purchased the additional insurance no checks other than fuel were needed. I would recommend and use Noleggiare again "
" Seems to be a very long paperwork/computer process to pick up the car. Had to fill out the form at the counter that I had already filled out on-line to save time. The staff were efficient but I dont know why it takes so long to actually complete the process. As I was third in a queue the wait was annoying with each client taking so long. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" long Wait for pick up and a hidden cleaning charge - be wary. "
" Two issues: Long wait to pick up. Very frustrating when a member of staff was just sitting down doing paperwork. I waited an hour when I could have been up and gone in 15 mins. Being told I had to pay 10 euros to clean the car as the policy was clean to clean. Nothing about this in voucher. A con. Really annoyed. I didn't pay. This was a money making scam by the company. A hidden charge and when you've waited an hour to get the car really annoying. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" The booking process was fine but we didn't get the car we were expecting. "
" It took a long time to collect and return the car as it was off-airport and difficult to find the location to return the car as no map or directions were provided. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" See above. "
" Booking process was fine, price decent but desk experience/collection was poor. Flight was delayed an hour so I twice called while in passport queue to advise but no-one answered. On clearing arrivals, the collection desk queue was lengthy and slow-moving and when I did eventually get to the front was greeted by someone who asked 'was my flight delayed?' as they may not have my car. I advised I had called and did receivce a suitable car in the end but was disappointed with the collection process. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I don't think I need add anymore! "
" `Fined' for using about 0.04 of petrol and not replacing (having only made two short journies in the car. Being threatened with another `fine' for a scratch which had existed when we took car (and proved to be a mistake by the chap who had checked but obviously didn't know his right from his left. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" still awaiting response to complaint from auto europe. I have used auto europe many times and have normally found them very good but they are really let down by noleggiare as patner "
" worst car hire experience ever on collection and car not as booked "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Easy enough to book but wanted to sell me insurance that was already in place. "
" At first did not want to accept my paper driving licence but got it sorted. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Disorganised, messy and unhelpful "
" 45 minutes drop off "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Good company to deal with. Good communication "
" Good quality Toyota Aygo car No problems "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall a very good experience "
" Very efficient and helpful. Friendly staff who helped every way. It would be good to have clear instructions for drop off, as hard to get round back of building. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall very positive "
" big queue for pickup and drop-off. wasn't clear drop off could jump the queue "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Best prices "
" I already rented a car in napoli with noleggiare 4/5 times, never had a problem, cars in good conditions, good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Auto Europe before but if you resolve me complaints to my satisfaction I will continue to use you and recommend you. "
" Please see the details of the complaints I have registered with you. I look forward to hearing from you and for my refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Great service "
" Easy to find desk at airport. Transaction went smoothly. Car location easy to find. Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Your website and reviews on Tripadvisor were reassuring. However our experience with Noleggiare was very poor. "
" The company that you had sub contracted to was Noleggiare. The Staff handing us the car were rude and made no attempt to be civil or helpful. Prior to handing back the car, I had stooped at a petrol station just a couple of miles before the airport and filled the tank to full. However, the man claimed that it was 1 mark short of full, and charged us 10 euros for that + a service charge of 35 euros! It felt like a scam. Also they took a full 50 mins to complete the process of car return. I am thoroughly disappointed with the company you have subcontracted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Like I said, the experience with Noleggiare was horrendous. I didn't yet have experience with AutoEurope as I have to submit a reimbursement claim. "
" Horrendous experience! I should have looked at the Google reviews in advance and never rent from them! Long wait for the pick up, no proper look at the car upon pick up, I was made to sign documents in Italian which I didn't understand and eventually was talked into having to pay for some "damages" discovered upon dropping the car off! I will be submitting a reimbursement claim via the insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Slightly unnerved because the staff did not do an inspection with me prior to me driving away and the employee's comment of 'My problem'. However there have been no repercussions since returning the vehicle. I returned the vehicle and left the leys in the drop box as the office was unmanned when I returned the vehicle "
" The counter staff in the airport were very helpful. I was given directions on where to collect the car. I was also told a member of staff would check over the vehicle with me. However when I went to collect the vehicle a member of staff was only interested in checking whether the vehicle was full of fuel. There were a number of dents which looked to be from hail stones on the vehicle and some trim missing below a side window on the near side rear passenger door. There were two holes in trim on the rear door too. Twice I tried to speak with a member of staff to agree the damages but he said it was 'My problem'. I took photos of the damage before I drove off and have not paid any additional cost so I can only guess Noleggiare were aware of the damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" NO BABYSEATS AVAILABLE "
" WE BOOKED 2 BABY SEATS 1 FOR A CHILD AGED 3 AND A NEW BABY. THEY SAID THEY ONLY HAD 2 SEATS AVAILABLE BOTH FILTHY AND VERY OLD, THE BABY SEAT WAS FOR A 9KG BABY AND TOTALLY UNSAFE , THE BABY IS 14 WEEKS OLD AND WEIGHS 10LBS THE COVER DID NOT EVEN FIT THE CARSEAT IT WAS A HARD UPRIGHT SEAT . IF WE HAD KNOW THIS WE WOULD HAVE TAKEN OUR SEATS WITH US. COLLECTION WAS ALSO SLOW "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" overall it was straightforward. "
" Efficient and polite staff on the counter on arrival. Easy pick-up of vehicle. On return the office was late in opening (0820) and we did not have the opportunity to properly check the vehicle back in. We had to pay extra for roadside assistance cover, which is normally included in other car hires we have used. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" A good car, Hyundai i20. All paperwork was in Italian so the small print about washing the car or pay €35 was not understood! "
" Finding the rental office was very difficult in the dark, and there were large queues at all counters, so difficult to get advice or verbal instructions. Car return was poorly signposted as Target car hire was such a minor operator. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" very expensive "
" was asked to buy full insurance again, not sure why extra 380 euros make the whole rental very expensive "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" The only problem was going to the work desk in Palermo airport, my fault! The girl on the desk was excellent Would have been a problem if there had been a big que like other operators. Is there no way to streamline the desk process? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great staff on arrivall and drop off. But emailed customer service but no reply "
" The only issue is that i have emailed customer service and havent heard back. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" No problems very good value and service "
" no problems at all but allow a few extra minutes to get the paperwork sorted out if there is a cue both for getting and returning the car. Very good car too. I would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ... "
" I paid around 67£ one way fee. It was too much. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Good "
" Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" I found the whole experience from start to finish fantastic - would give this company 10 out of 10. After reading a lot of bad reviews about this company I was very hesitant to book but decided to take a chance and it paid off for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very poor experience and not one I would expect when using Auto Europe. "
" Collection point was incorrect, P5 instead of P4. Signage was poor, it took an hour to locate the correct point. On collection, I had to go around the vehicle and identify all the damage to the car which was considerable. On returning the car damage was identified which was not on the collection check sheet, I am not sure if I just missed the damage on collection or not. Initially wanted to charge me 500 euros and I refused, I now have a bill for 375 euros "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Although it was a 7 seater it was quite small - would have preferred a larger 7 seater. "
" Quite quick to pick-up which is good. Dropping off was a pain as they did such a thorough inspection of the car (there was no damage). Although it was a 7 seater it was quite small - would have preferred a larger 7 seater. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Never again "
" Woeful staff who turned up in a vehicle not big enough to take all my party. Took 4 of us back and left 2 at the airport so I could start the paperwork. Then left me to go back and pick them up. Fuming!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Very good experience over all. "
" Very helpful representatives at Catania Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent and efficient service. "
" Excellent and efficient service. Car was superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All worked as expected "
" Long wait to get car on arrival (but other rental companies no better) "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" good "
" We read some awful reviews about Noleggiare (on Trust Pilot) but ignored them. Our experience was brilliant - they were really friendly, professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would certainly use Auto Europe again - a straightforward, simple to follow website. "
" As the shuttle bus pick up point was in a different place to other car renters, and as nobody at Naples airport seemed to be aware of where this was, we wasted a long time trying to find it. Apart from that, the experience was very positive with a good car and nice people who tried hard to help, particularly at the drop off when we were in a rush. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please see above. "
" The car was fine but I ended up having to pay for extremely expensive insurance that I did not want. The Noleggiare person (Palermo airport, 1 July 2018) claimed that she could not 'block' Euro 1,600 on my credit card to cover the excess if I did not buy the insurance. I had a debit card with me and another credit card, but she would not accept either. I ended up having to pay Euro 592 for extra insurance - for a hire of 17 days! Outrageous. It was the only way she would let me have the car. My credit card worked for payment, but not for blocking, allegedly. I phoned my credit-card company when I returned from Sicily a few days ago (I tried to phone them on the day but could not get an answer quickly enough). They said there was no problem with my credit card on 1 July, and they had no record of an attempt to block any amount on my card on that day. So I did nothing wrong but ended up forced to pay Euro 592 more than I should have done. I feel exploited by Noleggiare and that their behavior is possibly fraudulent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fantastic car, very good price for the deal. "
" Extremely friendly staff, especially mr Ido Cherchi who'd offered full insurance with extra care on keys included. The car was new and very well kept. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will never use this service again. "
" Our plane was late 35 minutes and it took 25 minutes to get our luggage, so when we arrived at the counter they asked about our delay, and they said that unfortunately we were more than 59 minutes late, so they gave away the car, no where I read about this condition in the contract and moreover there was a delay of the flight that was not our fault. We were forced to get a car of a superior category and at the end we were charged by you and by them, twice. In the parking lot we noticed that there were plenty of cars of the category we wanted available. The employee at the counter were aggressive and lie about the car availability, it was very unpleasant. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" As above. "
" Extremely rude check in staff. I don;t have a credit card and was informed that because of this I had to pay an extra 130 euro. I accept this is in the small print and is my error. But firstly it is a ridiculous sum of money, as much as the car hire, and secondly your check in staff were very rude in how they explained it and effectively told me I was stupid if I hadn't read the T&C's. They are obviously perfect in any respect and will never make a mistake. I would recommend a bit of tact, sympathy in such a situation - perhaps?! Woeking in a customer facing industry I can assure you this approach is a sure way to bankruptcy. I have never owned a credit card, that is my decision and as a result of this and your disrepectful customer service won't use your service, won't recommend it and am adding my feedback to the FSB and CBI over here and all business fourms I am a member of. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was perfect for what I needed but wasn't happy with extra costs incurred.. "
" I found counter staff on arrival very eager to push extras onto me. Also had to pay extra for insurance as I don't use a credit card. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I wouldnt recommend Autoeurope unless you do something about Noleggiare and their sharp practices in Olbia. They are the Goldcar of the past. Unless you do something they will not clean up their act and this will continue to reflect on you.... "
" How long have you got. Very very hard sell excess insurance at Euro 108. Had rung to notify that my husband had lost his licence but had a copy on his phone and was told this was not a problem. It was. To make me the driver I had to pay the excess insurance even though I already had my own. Instead of blocking my card with Euro 150 they debited it and I am waiting for a refund. I am aa Tour Operator and booked 6 cars through you for my Travel Agents. They were all pressurised to take excess. Those that didn't- Mia Newton for example were charged for virtually non existant scratches. In her case you couldn't even see the scratch but apparently he could feel it!. She has asked for photographic evidence for her excess company and nothing has appeared. They are running a scam and you should not recommend this company. They charged her Euro 230 for a scratch you cant even see!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Easy to contact company and they were pleasant to deal with "
" Excellent though took a little while to be collected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When i arrived at rental company they said i was over an hour late from time allocated...rented from 10am arrived at 11.30 "
" It was very stressful being told on arrival that they had no car and couldn't get one...having argued for 15 mins at the start of hols I was not impressed. it was only when they gave in that they gave me the car. "
" not enough staff at the booking desk on arrival, we had to queue for over 30 minutes to complete the paperwork & collect the car. "
" I had no idea that Auto Europe were based in the USA. If you have the misfortune to have to speak to them, expect them to be most abrupt, unhelpful and leave you wishing that you had never made a booking with these people. "
" Booked car for 9am , pre paid and received confirmation. I arrived at 9.55 and waited in a queue for 30mins .When I got to the desk I was told that there was no booking. The reason given - They only allow 1hr to collect your vehicle ,after that the booking is cancelled. Unbelievable !! I only got the car by refusing to leave the front of the queue which was getting very long and people behind were getting frustrated . Please beware - only book if you are confident that your plane will arrive on time , your baggage will be first off the carousel and you can find your way to the car hire office, which is situated in a unit outside .Then prey there be no queue at the desk ! Good luck "