AUTO EUROPE NORTHERN IRELAND Car Rental Reviews

BELFAST, IB - Reviewed by MATTHEW - 17 September 2025

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by ROBERT - 01 September 2025

" Worked all very well via Auto Europe, thank you. "

" I don't often comment however on this occasion I have to say how great the Hertz staff were at Dublin Airport. Having satisfactorily dropped off the car, I accidentally left a small holdall bag on the transfer bus to the Airport Terminal. On realising this at bag drop off, I called Hertz in the hope they'd be able to assist. Within a couple of minutes, they'd called me back having found the bag and then arranged for the bus driver to drop it back at the Terminal for me. In all it took me 10 minutes from realising my mistake to having my bag back. Thank you so much Hertz Dublin, you really pulled out the stops. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by RICHARD - 28 August 2025

" Nothing further to add. "

" Told me that £1500 would be blocked on my credit card. In fact blocked £1616. I am still waiting for the blocked funds to be released. Counter staff in a hurry "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by HENRY - 28 August 2025

" Nice car "

" Nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 25 August 2025

" Everything went very smoothly "

" Everything was great "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by JOHN - 23 August 2025

" I received a final bill from Europcar with an additional charge of £59. It was classed as a charge for them not being able to provide the vehicle at the original price. I queried it and was directed to their T&Cs pages and pages long. Anyway they will not back down and expect me to accept the charge. As you were my broker in this transaction can I ask you to take this up with them and ask for a refund. Many more of your customers will be experiencing this issue and should be directed to a different car hire Co so as not to incur the same issue. The prices you quoted me are not what I paid. I accept that I paid a cross border fee and added an additional driver for which I am willing to pay but a supplemental fee for which they cannot provide proof of is totally unacceptable. Please take this up with them or I will not be using or recommending you again "

" I received a final bill from Europcar with an additional charge of £59. It was classed as a charge for them not being able to provide the vehicle at the original price. I queried it and was directed to their T&Cs pages and pages long. Anyway they will not back down and expect me to accept the charge. As you were my broker in this transaction can I ask you to take this up with them and ask for a refund. Many more of your customers will be experiencing this issue and should be directed to a different car hire Co so as not to incur the same issue. The prices you quoted me are not what I paid. I accept that I paid a cross border fee and added an additional driver for which I am willing to pay but a supplemental fee for which they cannot provide proof of is totally unacceptable. Please take this up with them or I will not be using or recommending you again "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by JULIE - 22 August 2025

" Your staff were inflexible "

" Did not take the car rental. My physical licence showed out of date. Was very disappointed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ANNAMARIA - 20 August 2025

" The Hertz Employees were amazing! I always use Auto Europe for car hire!! "

" The Hertz Employees were so helpful, kind and patient! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HEATHER - 19 August 2025

" Very happy "

" Friendly efficient staff, very clean functioning car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by TYRINNA - 19 August 2025

" The car got me from A to B and over all I was satisfied albeit not completely "

" The car was badly damaged scrapes on almost every part of the car. Dollar was not clearly displayed it's like an afterthought on the Hertz advertisement. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 3

BELFAST, IB - Reviewed by DAVID - 17 August 2025

" Cheap "

" Didn't feel great when driving away and felt guilty about not affording an upgrade and declining the very expensive insurance Also car was in kilometres per hour so could not gauge speeds for the limits "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by RUTH - 14 August 2025

" As above "

" The price for rental was more than 3 times what I paid in June 2025, if this is purely due to holiday demand, this increase is very unfair! Also my car was a ROI registered car so mileage dial was in kms not miles. Speed limit in NI is in miles so unable to assess speed accurately. If ROI cars provided please ensure they are compatible for UK driving "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by PETER - 13 August 2025

" You had a good selection of cars at great prices ......what more could anyone want? "

" Quickest easiest pick up return I've ever seen! Totally hassle free and super easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARY - 11 August 2025

" Easy to book car hire "

" Friendly staff. Travel to Belfast a lot and mostly use Hertz as prices are competitive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARY - 11 August 2025

" Very disappointed by the choice of car given. Flying to Northern Ireland again in two weeks and have booked car hire with another company. "

" The car was dirty upon pick up on the outside (water marks all over) There was bird faeces on the passenger inside door frame. As the driver, I hit my head several times getting into the car (the car itself was too low, small door entry). "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BELFAST, IB - Reviewed by RICHARD - 08 August 2025

" It did the job that was needed. "

" Car had lots of dents and felt underpowered for slight inclines. Otherwise, it was good. On drop off, staff initially not welcoming (told had to repark the car at a very particular spot which wasn't signposted or made clear as you drove in). Pick up staff very welcoming and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

DERRY, IB - Reviewed by STEPHEN - 06 August 2025

" You did not give us what we ordered but charged us the same. Customer service was treated as last place and unacceptable "

" We ordered a 5 seater and only received a 4 seater. They asked us to upgrade costing us more money to what we ordered. This is completely unacceptable and put us in a difficult position when we had to drive with 5 people "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 2

BELFAST, IB - Reviewed by MICHAEL - 02 August 2025

" Really good experience, good car very efficient service "

" It was enterprise who are handling the rental their staff were brilliant very helpful very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 28 July 2025

" Good service by auto Europe easy to use web site "

" Pick up and drop off was very easy Friendly and knowledgeable staff Car was very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by STEPHEN - 23 July 2025

" Sarah and Caitlyn were the excellent "

" The team were excellent and I would highlight Sarah and Caitlyn who were very helpful and provided great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HERBERT CAMPBELL - 21 July 2025

" Easy selection and booking system. "

" Received an upgrade which was appreciated. The staff member said he would email a copy of the vehicle known defects but this wasn't received. Also I don't think he mentioned that the rear window wiper was missing. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by IAN - 15 July 2025

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GEOFFREY - 13 July 2025

" Good experience all round "

" Straight forward through Autoeurope and great service from Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PHILIP - 05 July 2025

" Easy to use. "

" Unhelpful check in Counter staff member. I do not like the system of identifying previous damage to the car. Also you need someone there to receive and check the car on return. For that reason I will not use Hertz/Dollar again. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DANNY - 04 July 2025

" Great staff working at Enterprise "

" Excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RONALD - 04 July 2025

" usual standard "

" very satisfied "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by SUSAN - 02 July 2025

" Should have been met by a member of staff when I took receipt of the vehicle and we should have identified the damage already on vehicle together. Did not expect to have to take pictures and upload them myself which took a lot of time and effort as had to be done one at a time and there was a lot of damage on vehicle. The vehicle should have been repaired before it was rented out again as no doubt the previous customers were charged a premium for the damage to cover the cost "

" Should have been met by a member of staff when I took receipt of the vehicle and we should have identified the damage already on vehicle together. Did not expect to have to take pictures and upload them myself which took a lot of time and effort as had to be done one at a time and there was a lot of damage on vehicle. The vehicle should have been repaired before it was rented out again as no doubt the previous customers were charged a premium for the damage to cover the cost "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by RICHARD - 01 July 2025

" Expecting a hire car of up to a year old, not one nearly three years old with 444000 miles. "

" The car was not washed. Green algae inside boot and along window lines on doors. This was a two and half old car with 44000 miles showing on dash. Had some body damage. Also gearbox was difficult to get into gear, felt as it had been abused. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by WILLIAM - 30 June 2025

" Very good "

" Bottom cover in boot was loose "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by ELIZABETH - 27 June 2025

" As above "

" Why is it I thought I had paid for insurance then conned out of £125 more at desk , actually blackmailed out of £125 as if I didn't pay it I'd be liable for £1500 excess , can I ask where do you get that figure from? Very disappointed as you can imagine ! I don't expect you to reply back to this message , company obviously doesn't care about customer satisfaction. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANNE - 18 June 2025

" All good, except the exterior of car not clean "

" Enjoyed the Yaris Hybrid- delighted to offered this car as I drive one at home. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by AMBROSE - 13 June 2025

" All staff very friendly and helpful "

" All staff very friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GEORGE - 06 June 2025

" Auto Europe arranged the car hire with a company that has proved to be dishonest. Auto Europe should investigate the operations of Alamo at Belfast Airport. I doubt I am alone in this poor service provision. "

" Alamo charged me for a full tank of fuel upon return of the vehicle even although I agreed to the top up option at the arrivals desk. I have contacted them but to date my complaint has been rejected. I feel checked and lied to by their staff members who served me. I am very annoyed! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by WILLIAM - 05 June 2025

" Paid for extra insurance on line. On collection dollar wanted to do the same. "

" Goid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by IAN - 05 June 2025

" Easyjet changed my departing flight to the International airport so I needed to change my booking the guy I spoke to did not have a clue and said it would be 132.00 for a 1 way hire then he said I would have to pay 25.00 at the drop off airport. As it was a 03.00 drop-off time it was impossible ,so all he offered was cancellation and as it was 44 hours before pickup I would loose my money paid including insurance. So if went to a better car hire company "

" Had a problem and the helpline staff were very unhelpful and useless "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by DAVID - 05 June 2025

" Vehicle was definitely not comparable in size to a VW Polo (we have one). A very cramped and uncomfortable journey as above. "

" Ordered VW Polo or similar. Received Toyota Aygo X. Tiny compared to VW Polo. Queried and told it was group B and already an upgrade from the Group A ordered and they had no other options. Paperwork said Group A ordered, Group B supplied and only Toyota Aygos left in pick up area. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by MARK - 03 June 2025

" Not happy at all with the experience when we got the car they were bumps and scratches all over the car, we took it because we had a lot of luggage's, the other car they offered was smaller "

" We got to the desk to pick up the vehicle, we showed her the paperwork, she asked us a few questions, and informed us we need super cover as we were going across the border we was not covered we took at insurance to drive in Republic of Ireland, and added another driver and that's it, we saw the receipt they put £517.00 on hold. We thought that's not right. So when we got back the lad at hertz gave us the final bill, of £427.00, we was not happy, so they told us to go to the desk in the airport, and he told us we need to take it up with the Customer Services, not happy with the service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by CHRISTOPHER - 30 May 2025

" Car was OK but not clean, had to stop & clean windscreen "

" Pick up was smooth & effective "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by THOMAS - 30 May 2025

" Again, a very easy and pleasant experience with attention given to providing a good service. "

" Transaction was very easy and straightforward. People were interested in providing a good service and all were very pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PAUL - 29 May 2025

" I always use Auto Europe for our rentals, they continue to give us great service. "

" The staff were very efficient and friendly and the car was good for our trip. The hire went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by KATHRYN - 28 May 2025

" Very positive, very smooth, no issues whatsoever. Thank you. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PAUL - 28 May 2025

" Ease of booking "

" Efficient interaction "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by FRANCIS - 22 May 2025

" As above. "

" Excellent service. Very efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARK - 15 May 2025

" Easy to book, good choice of vehicles at a great price. Good cancellation policy which is a must these days. "

" Friendly staff, quick and efficient at collection. Car better than expected in excellent condition. Drop off easy, served by Aaron who was excellent, very friendly and chatty doing what needed doing quickly and efficiently with no fuss. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANDREW - 09 May 2025

" Overall good. "

" Only downside was lack of signpost from terminal to car lot and logging onto the Hertz App to register the car was not straightforward. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JAMES - 07 May 2025

" Straightforward and good value for money would use again "

" Pleasant and efficient staff member.Always have a good experience when renting at Derry "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by ROBERT - 27 April 2025

" very pleased "

" Great service and everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RONALD - 26 April 2025

" very happy to hire with Dollar "

" Dollar rentals my 1st choice every time "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by WESLEY - 24 April 2025

" Easy to deal with "

" All went well and efficiently "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ALAN - 21 April 2025

" easy and efficient "

" all good, additional driver charges are expensive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARK - 17 April 2025

" Great as always "

" Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RONALD - 12 April 2025

" very good "

" Dollar my preferred Hirer "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by PATRICK - 11 April 2025

" Regular customer, satisfied with your service "

" arrived by plane 2 hrs after 'collection time' desk staff said they had given my vehicle away... They offered me a down graded vehicle but point blank refused to upgrade me. very poor customer service. very poor vehicle. They also asked me to drive a 140 mile round trip when I called them mid rental to say I needed to use the car in the republic of Ireland... when I refused they eventually accepted an email. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by DECLAN BARRY - 08 April 2025

" Good except see above. "

" Was asked for GPs letter & letter from my insurance to confirm 3yrs no claims. Sole reason age over 75 - no problem except that some warning would have been helpful. You can't just conjure this stuff out of thin air without notice! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDONDERRY, IB - Reviewed by ANDREW - 07 April 2025

" As above "

" Good positive friendly experience with the staff at Derry Airport, car ideal for our brief stay. Possibly the best car hire experience I have had for any airport in Ireland. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by COLIN - 07 April 2025

" Hertz car rental are a complete disgrace to ensure that you take out their car insurance. and have no empathy. Your policy needs to be reveiwed. "

" Upon arriving they asked for my credit card, I tried to do via my phone which was not accepted. I then input my card and the system rejected it. I tried phoning my bank which was out of hours. The counter staff was blatantly unhelpful saying you have 10 -15 to resolve as his day was finishing. The only option was to do via my credit card and he would proceed if we took extra insurance which we had already done. I had no other option despite paying extra insurance already. I will never use Hertz again, i hire a car 3-4 times a year. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by CHLOE - 25 March 2025

" See comments above in section 3 "

" The car that was given to us was not roadworthy as it had a large 'egg' bulging out of the tyre wall. This made use extremely concerned about the road worthiness of Dollar vehicles given this was not picked up by Dollar staff during what should have been the preparation stage. This resulted in a significant amount of wasted time having to walk back to the terminal building as the staff at the pick up point was unable to resolve the issue ......very very frustrating and concerning "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by ROBERT - 23 March 2025

" Auto Europe were easy to use. I'd never use Hertz or Dollar again "

" I asked for a car with Satnav as I was travelling alone. They had not bothered to load the map onto the inbuilt satnav, so gave me a portable one. There was nowhere to plug it in. Also I couldn't get my iphone to connect with Bluetooth, despite doing this many times in a variety of cars. The office is in the airport and car was 1/4 mile away When I complained on return, I was told it was all my fault. Staff at the airport which were in fact Herz staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LONDONDERRY, IB - Reviewed by STEPHEN - 21 March 2025

" Unless this was a genuine mistake then I suspect AutoEurope are disreputable and defrauding their customers. "

" I was charged a fee for using the car in Ireland although AutoEurope said it was included. Because of a break in the contract I will now have to enter into litigation to reclaim the £25.00 charged together with a reasonable amount for my time. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by NEIL - 21 March 2025

" Overall good "

" Very much no nonsense what I like in hire companies "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by JAMES - 14 March 2025

" Overall excellent service. "

" Excellent service, staff friendly and helpful, the only complaint would be having to que in the airport to give info or pay (we had paid upfront) then having to que again at the pick up, just made it a bit mor difficult late at night with 3 kid! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARTIN - 10 March 2025

" Don't use Europcar! "

" Charged £86 extra to cross the border into Southern Ireland, the car was filthy and so unable to check for scratches etc. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by DARYL - 21 February 2025

" As above "

" All very straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KATHRYN - 20 February 2025

" Easy process "

" Great service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by VISHAL - 19 February 2025

" Easy to deal with but becoming more and more uncompetitive and it is usually cheaper to go with the rental company direct. "

" Easy to deal with and competitive when I needed to extend the rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by WILLIAM - 12 February 2025

" Counter staff are always very helpful and friendly "

" Counter staff are brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by WILLIAM - 11 February 2025

" Counter staff are always very helpful and friendly "

" Counter staff are brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RONALD - 08 February 2025

" excellent "

" my no. 1 choice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOSEPH - 04 February 2025

" Would recommend using Dollar for Car hire "

" Could not fault the service received "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by VIVEK - 03 February 2025

" I felt cheated by Autoeurope as they refused to change booking timings as flight was delayed due to storm Eyown Hertz was happy to provide the car if Autoeurope changed the timings online "

" Unfortunately I did not receive the vehicle ( hired car) due to storm Eowyn and the flights getting delayed I contacted Autoeurope to change the timing to delayed flight timings which they refused. Autoeurope cheated me of the money paid to them "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by NADINE - 24 January 2025

" Very good. Will use again. Efficient service. "

" Excellent service. Efficient and helpful. Easy pick up and drop off. Great car too. Good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BERNARD - 15 January 2025

" Very Easy "

" Simple "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SINEAD - 05 January 2025

" As above. It was auto Europe we contacted. "

" Despite calling auto Europe 3 times to let them know we were delayed there was no car for us on arrival. No cars at all available. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by NEIL - 04 January 2025

" Customer service representivtive was the worst i had to deal with! I'd sack her in the morning! "

" Your customer service girl was the most horrible condescending person i have ever spoken too. Interrupted me constantly, rude and absolutely no help. I also asked for a manager to take over and her reply was he will not speak to you! I will never use your company again! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by FINTAN - 01 January 2025

" Excellent "

" Excellent "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RONALD - 21 December 2024

" excellent car provided "

" my 1st choice in car hire "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by LORNA - 05 December 2024

" Very convenient and hassle free from start to finish "

" Very polite and helpful person at pick up reception "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ADRIAN - 29 November 2024

" Concerned that I booked compact and got economy. Doubt there's anything that can be done on this front. Really liked the included additional driver, this should be standard! "

" Seemed too keen to upsell, the car was quite old. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by JAMES - 24 November 2024

" Always a smooth experience, both pick up and drop off. "

" Always friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ALISTER - 20 November 2024

" Straight forward hand over and clean car. "

" Friendly hand-over at Europcar desk at airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ALLAN - 17 November 2024

" Excellent all-round service "

" Easy and great value. Fast and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BRIAN - 13 November 2024

" Auto Europe are my car hire engine of choice "

" I rent fairly regularly from Dollar and they are very good on price and service. All staff are helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 06 November 2024

" Really disappointed. We booked the extras to make sure this didn't happen and were shocked when we asked Hertz where the Auto Europe desk was & they said "here". Even more shocked to have to pay a huge amount more for insurance but we were over a barrel at that point. A distressing experience. "

" All looked good until we arrived and could not see Auto Europe. It turned out our booking was with Hertz and the extras we paid for for smooth onward transit meant nothing and we had to pay again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by RONALD - 03 November 2024

" happy to recommend "

" vehicle in a cindition one would expect "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by GERHARD - 22 October 2024

" cant fault it "

" Great Service, Great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TRACEY - 12 October 2024

" Easy to work with and value for money "

" Efficient, staff pleasant, car good, one dent . "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by PAMELA - 06 October 2024

" excellent "

" very efficient,able to pick up car quickly and drop off with no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANGELA - 03 October 2024

" Auto Europe were great - sad though that you were let down by the shortcomings of Enterprise (the provider) at Belfast International Airport:( "

" Unfortunately although the car was rented on a 'Full to Full' basis, I noticed after some driving that only 1/4 of a tank was provided. For a solo female driver in an area where Petrol Stations are few and far between, this caused untold stress. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by FRANCIS - 02 October 2024

" See above. "

" Efficient, friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SUSAN - 01 October 2024

" Good rate and no real hard sell on the taking out extra insurance, staff accepted the no thank you on first response which we appreciated as that's the ting that really puts us off hiring cars theses days "

" Staff were friendly and helpful for pick up and there was no problem in noting additional damage on the car we had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRISTOPHER - 27 September 2024

" Very good booking experience "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JAMES - 23 September 2024

" Simple to arrange. Lovely car(Toyota Corolla hybrid) which was easy to drive and good on fuel consumption. No delay picking up and returning car. My only query would be looking for the Dollar/Auto Europe desk in the terminal. Turned out it was the Hertz desk from where the operative came over and asked me if I had a car hire arranged. Credit to him. "

" Simple to arrange. Lovely car(Toyota Corolla hybrid) which was easy to drive and good on fuel consumption. No delay picking up and returning car. My only query would be looking for the Dollar/Auto Europe desk in the terminal. Turned out it was the Hertz desk from where the operative came over and asked me if I had a car hire arranged. Credit to him. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GEORGE - 20 September 2024

" Only for a few days, and very limited mileage so all went as expected "

" Helpful staff both at check-in and drop-off. A few minor scratches on car but these were discussed and dealt with. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by SIMON - 19 September 2024

" Paid money and got no service. Currently filed a complaint and had no response. "

" Literally made up policy on arrival. I had to go to an alternative provider. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DERRY, IB - Reviewed by MARTYN JAMES - 19 September 2024

" Great car at a brilliant price! "

" Great experience, lovely car, no problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by IAN - 15 September 2024

" Great experience "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 14 September 2024

" I was able to get a good deal through Auto Europe. "

" Great service during pickup and dropoff. Had a problem with the hire car, it kept giving a oil warning light, it said the engine oil was overfilled and it should be lowered. I reported this to Hertz at Belfast airport who said they knew about this and to carry on driving.4 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by RONALD - 13 September 2024

" no problems at all "

" excellent company to hire a car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by AIDEEN - 11 September 2024

" Due to a flight cancellation I had to extend the car hire period-I was able to do this by a phonecall which was very reassuring. "

" Very efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by DONNA - 08 September 2024

" I don't rate the customer service team at all. Felt that I wasn't wanted and that they couldn't be bothered. I won't be using dollar again "

" I really didn't have a great experience at all. 1 was in terminal for over an hour as assistant was having trouble with a customer payment,I walked to office then. He seemed under pressure said he couldn't assist me and I explained the situation in terminal. He started the process and then said I don't have a car that he had a breakdown somewhere.he flicked through a iPad showing pictures of the car and the marks ,I asked him to take me to the car and we would look together and he said you bring car to me but go to terminal for key. I was then approached by the guy in terminal and asked him if he had key to golf. He handed me a key and I said were is car and he replied in there somewhere. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by JAMES - 31 August 2024

" My driving licence was out of date which I appreciate was my fault. I rang your team to transfer the booking to my dad who was with me. They said no and I could cancel it for £90 and rebook which would be over £400! I had paid you and any other company would just charge an admin fee to change name. I will never be using you again. I had to hire another car for my dad at £350. Just can't believe you wouldn't let me change the name for an admin fee "

" My driving licence was out of date which I appreciate was my fault. I rang your team to transfer the booking to my dad who was with me. They said no and I could cancel it for £90 and rebook which would be over £400! I had paid you and any other company would just charge an admin fee to change name. I will never be using you again. I had to hire another car for my dad at £350. Just can't believe you wouldn't let me change the name for an admin fee "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by KIRAN - 30 August 2024

" When I went to collect the car I booked, I found out that it wasn't available, and I was given a different car. I had booked a manual car, but they provided an automatic instead. I contacted Auto Europe, and their customer service informed me that they are only open on certain days with limited hours. The issue was not resolved, and the representative was very rude. Hertz also held a large amount of money from my credit card, which was not mentioned anywhere in my booking. I'm not satisfied at all and would not recommend Auto Europe to anyone. "

" When I went to collect the car I booked, I found out that it wasn't available, and I was given a different car. I had booked a manual car, but they provided an automatic instead. I contacted Auto Europe, and their customer service informed me that they are only open on certain days with limited hours. The issue was not resolved, and the representative was very rude. Hertz also held a large amount of money from my credit card, which was not mentioned anywhere in my booking. I'm not satisfied at all and would not recommend Auto Europe to anyone. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by HELEN - 29 August 2024

" As above "

" Very good service and quick check out at the airport. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DAVID - 27 August 2024

" Excellent service "

" Everything went very well The lady at Belfast International Airport who did the paperwork was very nice and friendly The car was clean and I good condition On returning the car to Belfast City Airport everything went smoothly Would recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARY - 23 August 2024

" The Kia Proceed car has terrible sound dampening "

" Handing the car back was not romper and speedy but also thorough. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by JONATHAN - 22 August 2024

" Worked exactly as expected, thanks "

" Very efficient and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GRAHAM - 19 August 2024

" Straightforward. Accidentally added additional insurance that I didn't need. Webpage could have been clearer. "

" Very positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by AMBROSE - 18 August 2024

" As per 3 "

" excellent staff and courteous drop off . I use Europcar quite a lot and always find staff courteous and efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by ALISON MARIA - 16 August 2024

" Happy with everything else "

" The only issue we had was the signage at Belfast Airport....wasn't clear that Firefly was part of Hertz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ELIZABETH - 14 August 2024

" N/A "

" The pick-up person at the airport could have been more helpful. The car park area was not sign-posted as dollar but firefly, a bit confusing. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by BRIAN - 14 August 2024

" Everything very smooth and as expected. Have used many times and will continue to do so "

" Efficient and attentive. Everything as previously and as expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by KATHLEEN - 11 August 2024

" First class service. Quick and efficient. "

" Process was very efficient. Staff friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RONALD - 11 August 2024

" good company "

" happy to continue with Dollar "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by ROGER - 11 August 2024

" The one thing missing from our options was the cost of adding a second driver. In the event, for Alamo, it would have cost £18 per calendar day, so £144. That is so ridiculous, we didn't bother. You need to twist their arm to make that available at a reasonable rate. "

" Counter staff at pickup very friendly, but cars were being processed as soon as they were returned and they didn't have a car for us in a reasonable time. From joining the Enterprise queue, it was more than one hour before we had a car. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JILL - 11 August 2024

" As above "

" The car was supplied by Hertz - there was no clear signage to let me know which counter to pick the car up. I dropped the keys off in the drop box as instructed by the counter staff as my flight was an early flight however i haven't received anything to say that they had got those safely or that my deposit would be refunded. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MATTHEW - 05 August 2024

" Auto europe is good "

" I was given a car class lower than what I ordered. Compact suv instead of intermediate. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ROBIN - 05 August 2024

" CUSTOMER SERVICE STAFF WERE GREAT. I WAS EXPECTING A NEWER CAR - THE ONE PROVIDED WAS 3 YEARS OLD. I WASN'T EXPECTING AS MANY DINTS AND BUMPS ON THE CAR AS THERE WERE. BOTH DISAPPOINTING "

" I FOUND THE SAME CAR £20 CHEAPER THE WEEK BEFORE I FLEW OUT. I WAS NOT HAPPY ABOUT THIS. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BELFAST, IB - Reviewed by JOSEPH - 01 August 2024

" Cheaper companies with cross Border charges available which can really double your car hire cost Beware "

" Counter staff & returns staff were all very professional and helpful. Car itself was in great condition and lovely to drive The reason for such a low score was due to the excessive cross border charges that Europcar has. Compared to every other car hire firm in Belfast we paid 40% more which was very disappointing "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TRACEY - 31 July 2024

" I always use auto europe "

" Very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JONATHAN - 27 July 2024

" We were told it would be £1500 off our credit card and they took £1662 "

" Excellent apart from the car was damaged amd we are still waiting for our £1662 back on our credit card. When will it come back? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by MARCUS - 26 July 2024

" Good value for money "

" The lady on reception was fantastic. Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARY - 20 July 2024

" We have used Auto Europe on many occasions and have always been satisfied but on this occasion we felt let down. This was our first booking with Euro car. Unfortunately we will never book with them in Belfast again due the extra charge for crossing the border. Which I explained previously that it should be made clear when making a booking. "

" When picking the vehicle up . I was asked if we were going to cross over the border to the Republic of Ireland. I said yes. They then informed me that would be another £157-50 . I asked why it was so much as Hertz (who me usually use) only charge £25-00. To which they informed me that we have to pay for breakdown cover and insurance. As the have no franchise in the South of Ireland so the would have to send someone out if we were to have a problem with the car. I reluctantly paid this charge. I think this should shown and explained when you are making a booking from any Belfast airports "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 18 July 2024

" Very good "

" Very satisfied with Keith, on pick up. He was polite and clarified the conditions of hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by IAN - 15 July 2024

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by TIMOTHY - 14 July 2024

" Ok experience but a lot of money for a few days hire. "

" We collected the car at the Hertz desk in Derry Airport the staff were efficient & polite. The car had a few scrapes & marks on it but these are all logged for you to check before you drive away "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by PADDY - 11 July 2024

" I got scammed into renting an over priced car because I made my booking using https://www.autoeurope.co.uk/free-additional-driver/ thinking this meant our additional driver was free (the clue is in the website name) When I got to the Dollar desk and they charged us over £40 for an additional driver I showed them how we booked and they said it was all autoeurope's fault. "

" I got scammed into renting an over priced car because I made my booking using https://www.autoeurope.co.uk/free-additional-driver/ When I got to the Dollar desk and they charged us over £40 for an additional driver I showed them how we booked and they said it was all autoeurope's fault, not there's "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by JOAN - 05 July 2024

" Will definitely use your company again! Great price for a decent car and excellent service - thank you Dollar! "

" Very straightforward, seamless service. The Hertz agent that was your representative at Belfast City Airport was excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 02 July 2024

" Great price with option to change if date changes or you find a better price. "

" The hire car I was given had bird's dirt over the top edge of the bonnet. It looked like it had been their a long time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DERRY, IB - Reviewed by EITHNE - 01 July 2024

" Overall all very happy & have been a loyal customer. Just hope next time I book for October it will not be with Dollar "

" Normally when I book an economy car, I get it through firefly and it is a decent size unfortunately with Dollar this time the car was very small. Thank goodness on this occasion I was travelling alone as there was no room for suitcases if my husband & son had of been with me "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by RONALD JAMES - 30 June 2024

" easy to book "

" my dealings with Hertz/ Dollar excellent "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JONATHAN - 28 June 2024

" Very satisfied for reasons shown in 3 above. "

" Reasonable price; very clean and smart vehicle; convenient pick up and drop off. Generally very satisfied "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by GWYNFRYN - 25 June 2024

" Charging structure not particularly transparent. Cost much higher than headline figure. "

" None "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANDREW - 23 June 2024

" All together an easy rental. "

" Very efficient collection with no hassle. Just found one wheel was scuffed and not on photos sent to me. It was simple to add the additional damage via link sent to me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARCELLA - 21 June 2024

" Very disappointing, the fee was not justified. Additional fees should be indicated during the initial search, otherwise the price quoted is not a fair indication of cost. "

" I had to pay £107 for the cross border fee, sold as including breakdown cover. All the other hire companies offer the same and charge £25. There was no indication of charge at booking stage. Staff said that they hear the same every day. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by NICOLA - 19 June 2024

" No Issues, it was quick and easy "

" No Issues, it was quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANANTH - 18 June 2024

" could not add in excess protection after booking "

" quick checkin option for dollar did not recognise booking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PATRICK - 07 June 2024

" Car was not ready, only one car left to chose from, an old, 5 year old car, high mileage, lots of dents, scratches, tyre faults. Uploaded several tyre pictures as was really worried about a blow out. Got no response. Did not use the car much due to this. So, an extremely unsatisfactory rental. Very dissatisfied. "

" Car was not ready, only one car left to chose from, an old, 5 year old car, high mileage, lots of dents, scratches, tyre faults. Uploaded several tyre pictures as was really worried about a blow out. Got no response. Did not use the car much due to this. So, an extremely unsatisfactory rental. Very dissatisfied. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by CHRIS - 03 June 2024

" I await action from the complaint I have raised. "

" The staff at both pickup and drop-off seemed new, and overloaded. Unfortunately the car had faults with the clutch, a vibration whilst driving and the interior was so dirty we had to clean it, including with antibacterial spray. It was apparent it had been used to transport a dog, the boot floor was damaged, covered in dog hairs and stained. The whole car smelt of dog. I told staff at pickup but was told there was no other car available, I also spoke to centrally Enterprise customer services on 4 occasions over the next 2 days to try to get the car swapped. Neither they nor I could get any response from the Belfast International branch. I have raised a formal complaint with Enterprise and am awaiting their reply. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by CATHERINE - 30 May 2024

" Great website for comparing car hire companies and size of car required "

" Brand new car, great service, quick, easy and cheap. Staff were very nice too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DEREK - 28 May 2024

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GRAHAM - 26 May 2024

" Generally a very good experience. However, it would have been good to have been given some instruction on the car. Modern cars are complex just a few minutes on the main controls would help. "

" Disappointed that there was no desk in the terminal. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by MARK - 24 May 2024

" Very satisfying "

" Efficient and great value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by ZOLTAN - 24 May 2024

" The above mentioned problem should be solved otherwise it's not worth to rent car at other agency but only at who provide physically the car !!! "

" I made a contract with you where it's written that the deposit is 1,200 GBP, when I picked up the car I have had to pay 1,660+ GBP for the deposit and Hertz informed me that the full insurance is not full insurance at Hertz...so I wasn't happy !!!! Luckily I didn't have any problem with the car, but if is? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by MICHAEL - 23 May 2024

" Auto Europe told me there would be a cross border charge of £150 to take a car from Northern Ireland into the Republic of Ireland, and that two days notice was required. I considered cancelling my booking, until I spoke directly with National, who assured me no notice was required, and the cross border fee was £25.53p. Auto Europe should make their staff aware of this, and it should be noted in the T&C's when hiring a car in NI "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by JAMES - 18 May 2024

" Very good and will always use time and again. "

" Quick, easy to use, great staff at Dollar / Hertz. Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by KATHLEEN - 18 May 2024

" As above. Nothing could be improved upon. "

" Everything explained clearly. Counter staff friendly and efficient. Was also given directions to my destination with a map drawn to show me. All perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PAUL - 16 May 2024

" Great experience No problems at all "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by STEPHEN - 09 May 2024

" Fair price for the rental but very unfair cost to charge more to drive the car in southern Ireland. "

" It was excellent service at Belfast airport for the complete process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 06 May 2024

" All good "

" I am a regular customer. They provide a very good serviceall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ANTONY - 27 April 2024

" I booked my hire vehicle and then had to pay extra instead of top of what I already paid. They wanted a £1800 credit card deposit,my card limit is £800 otherwise I couldn't take the car, if I had known this before hand I could have made other arrangements. "

" I booked my hire vehicle and then had to pay extra instead of top of what I already paid. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BRIAN - 21 April 2024

" See the above comment for reference! "

" My flight had been delayed, so I contacted Auto Europe & informed you of this & was told that someone would be on hand at the check in desk to meet myself & make sure that I could pick up the hire car! Only upon my arrival at the desk there was nobody in attendance & I was informed by another person that they had left & gone home & because of this I lost 1days rental on the vehicle I had hired, not only that but I had to make some further arrangements with the accommodation which I had booked & I also had to contact a relative of my own to pick me up from the airport at great inconvenience & distress to this person as it was so very late at night! I then had to make further arrangements with this same relative to then come & pick me up & take me to the airport in order for myself to then get the hire car from Auto Europe & again this was at very great inconvenience & distress for my relative! I had, upon returning the vehicle to the car hire office, discussed the matter with the manager, I can not recall his name, who was in attendance at the time & who was very helpful & attentive to my plight! I was told that by way of recompense that I would receive a discount of up to 20% off my next car hire & also a free upgrade! I was also told that I would receive an email with regards to this, I have received an email but it is not what I expected & was told that I would receive as it only requested that I fill in this survey! I am very disappointed & very angry about this whole situation at the moment! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by BRIAN - 17 April 2024

" Everything went like clockwork. Great service "

" Very happy with the service from the office at Belfast International for my recent hires. My preferred supplier. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRISTOPHER - 16 April 2024

" I turned up at belfast and there was no rental booked. I then had to pay more for an on the spot rental as you couldnt get one organised. 10 days later you have not provided my refund. Really poor customer service that cost me money and wasted my time. I have very little positive to say about my experience with you. "

" Were happy to provide me with a over prived on the spot rental because auto europe let me down. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DERRY, IB - Reviewed by SARAH - 10 April 2024

" Great experience. No problems. "

" Everything ran smoothly. There was quite a wait at the airport to check in for the vehicle though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARK - 10 April 2024

" the worst car hire we've done "

" thought we had booked pick up for 7:30 am. arrived at office which was open but refused to allocate car until 8am so had to wait 15 minutes-this all seemed ridiculous "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by GREGORY - 07 April 2024

" Always good "

" It was ok, not great & certainly not perfect "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by JAYNE ELIZABETH - 04 April 2024

" Effortless and easy, amazing staff, pleasant and helpful "

" From the guys in the airport to Carson at the drop off point, the staff were just lovely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRISTOPHER - 04 April 2024

" Experience with auto Europe was great. "

" Booked Astra or similar, was given an "upgrade" and it was smaller than a polo. Counterstaff miss sold insurance, likely didn't take it or it would have cost me an extra £100 for no reason. He made it sound like we weren't insured at all unless we took the extra insurance. Not only was the car a lot smaller than what we booked it sounded terrible, with a very loud engine rattle, the radio didn't work despite them probably charging someone to fix it. Overall terrible experience "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by ALISTAIR - 22 March 2024

" See question 3 above. I am looking for help for an unexplained charge. "

" Al went well until the return. I returned at 04:00 hrs and filled the car up, took pictures and dropped the keys through the letterbox as per the printed instructions on the Hertz Door. I never received any communication that the return was accepted (and still haven't four days later) and then I had a charge placed on my credit card for $76.02 which has no explanation attached. I am not at all happy about this. I have tried calling Hertz at Belfast International Airport but the phone is never answered. Can you help? "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHARLES - 12 March 2024

" Hertz were good. "

" Friendly staff at airport. No hustling to buy extras, just a polite offer. Checking in on-line helped make airport experience smooth and easy. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HAZEL - 11 March 2024

" X "

" X "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTADOWN, IB - Reviewed by JADE - 10 March 2024

" No issues very straightforward. Customer care team were excellent when speaking via telephone regarding pickup enquiries. "

" Smooth process throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by COLLETTE - 07 March 2024

" For the same reasons as above, I don't know who I was dealing with or what conditions I had to adhere too. "

" Firefly is a broker operating on behalf of auto Europe who are operating on behalf of hertz. The terms and conditions are different for each company causing confusion and lots of wrong information. I'd book direct next time. The car wasn't clean when I picked it up either. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by PAMELA - 01 March 2024

" definitely very happy with service "

" excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 28 February 2024

" A great experience all tound "

" I had booked to collect at the wrong airport, the customer service agent in Belfast City was able to offer us a car and he did so with great humour! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 23 February 2024

" Simple collection and return "

" Car exactly as described, in perfect condition at a great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 22 February 2024

" As above "

" Expensive excess waiver sold at pickup. Dollar counter not obvious. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CATHERINE - 21 February 2024

" Easy to use website with helpful efficient staff and good variety of cars "

" Friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ROBERT - 15 February 2024

" All perfect "

" All perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by PATRICK - 08 February 2024

" First class "

" First class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BARBARA - 01 February 2024

" ........ "

" ........... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TREVOR - 28 January 2024

" No help when wanting to add an extra days hire. "

" A mistake on the booking date made by me was not helped at all by your staff who would do nothing to help. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 25 January 2024

" Car hire booked at Belfast airport collect 08/01/24. Rtn 0/01/24. Paid autoeurope £66.86 23/12/23 . Charged again £86.36 10/01/24. Could you contact hertz wit regard to a refund.Please contact me if you need more info. Michael Keogh. "

" Please could you contact me on email address keo38@hotmail.com With regard to an overpayment on recent rental. I was charged correct amount with firefly . However Hertz debited another £86.36 from my credit card. Have contacted hertz was told my third party I arranged rental with need to contact hertz to sort a refund for me. The refund I think needs to come from hertz not yourselfs. Do not understand why hertz cannot sort this. See below for booking refs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARY - 22 January 2024

" As always great service "

" As always great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RONALD - 21 January 2024

" impressed with staff "

" very good, staff excellent "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by MARTIN - 20 January 2024

" All good, as always. "

" Always a very efficient rental, staff are obviously very capable. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RAYMOND - 17 January 2024

" As above "

" Good customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DEIRDRE - 09 January 2024

" Excess insurance is not with car hire company but with Autoeurope, therefore still need large excess block on credit card. This is not highlighted in the hire agreement and causes issues at the point of hiring the vehicles. "

" Issues with excess insurance and vehicles had minor fault issues resulting in having to eventually change vehicles in both cases. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by ROBERT - 04 January 2024

" All very easy "

" Mike at the desk was a gem gave us a bigger car sorted out insurence was really helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KILLIAN - 23 December 2023

" X "

" X "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SALLY-ANNE - 21 December 2023

" The customer service lady was a shining example of how customer service should be delivered, thank you. "

" All excellent but not easy to access from the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by MARTIN - 14 December 2023

" N/A "

" N/A "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by FIONA - 06 December 2023

" Not sure what/who Keddy is. The counter staff were efficient. However, we were sure my husband had taken out the waiver policy for the trip. But I was told by the lady I hadn't and the excess would be £1600. As it was icy this alarmed us and did question whether it had already been taken out. She advised us it hadn't so we took out a waver policy with the counter lady. When we picked up the car it was frosty and not having a de icing scraper in the car, had to de ice using a credit card. Not ideal. Upon starting the car a warning light for low air pressure lite. We got an assistant to one and look. We were told nothing to worry about they'd looked at it and it was just the fact it was cold conditions. It would right itself when it warmed up through driving. The light stayed lite for the whole period. There were several lights and bleeps during our whole drive. Not confidence inspiring. Not manual. So couldn't check out whether a recovery vehicle would be required. No brief as to using an unusual hand break. So trial and error needed for that. It being icy conditions we had a lot of salt spray on the window. Which had it been checked, we would have had screen wash in the car! We had to find a garage, buy screen wash and, because their water tap was frozen, buy water to fill it up. Not grest, as this made us late for our funeral. The whole point we had come to Belfast for. Not overly impressed, sadly. To top it off when I returned home, my husband was absolutely fuming, because of additional charges to our credit car. I am livid too, now I am even more out of pocket. Having told the lady we thought we had purchased the waver cover at the time of booking and she said we hadn't. We had. I need to sort this as my husband is so angry, he scares me. Please can someone get back to me to try and sort this out. Thank you "

" Not sure what/who Keddy is. The counter staff were efficient. However, we were sure my husband had taken out the waiver policy for the trip. But I was told by the lady I hadn't and the excess would be £1600. As it was icy this alarmed us and did question whether it had already been taken out. She advised us it hadn't so we took out a waver policy with the counter lady. When we picked up the car it was frosty and not having a de icing scraper in the car, had to de ice using a credit card. Not ideal. Upon starting the car a warning light for low air pressure lite. We got an assistant to one and look. We were told nothing to worry about they'd looked at it and it was just the fact it was cold conditions. It would right itself when it warmed up through driving. The light stayed lite for the whole period. There were several lights and bleeps during our whole drive. Not confidence inspiring. Not manual. So couldn't check out whether a recovery vehicle would be required. No brief as to using an unusual hand break. So trial and error needed for that. It being icy conditions we had a lot of salt spray on the window. Which had it been checked, we would have had screen wash in the car! We had to find a garage, buy screen wash and, because their water tap was frozen, buy water to fill it up. Not grest, as this made us late for our funeral. The whole point we had come to Belfast for. Not overly impressed, sadly. To top it off when I returned home, my husband was absolutely fuming, because of additional charges to our credit car. I am livid too, now I am even more out of pocket. Having told the lady we thought we had purchased the waver cover at the time of booking and she said we hadn't. We had. I need to sort this as my husband is so angry, he scares me. Please can someone get back to me to try and sort this out. Thank you "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by CRAIG - 06 December 2023

" Great overall service. No issues with car or booking process. Very easy drop off service and picking car up was easy. Friendly and polite staff. Will definitely use again. "

" Great customer service at desk, easy check out and check back in process. Clean, good car. No issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BARBARA - 01 December 2023

" Very efficient service "

" Very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by EMMA - 30 November 2023

" The only thing I would say is that Hertz have started charging a £25 fee to cross the border to Ireland. Everyone crosses the border as it is only 15 mins away. I can understand with brexit etc and insurance costs but the last two cars I have had from here are Irish Registered plates....so unsure why I am being charged to drive an Irish registered car into Ireland! "

" Firefly (Hertz) are always efficient at Derry airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by PATRICK - 30 November 2023

" Usually really good "

" They charged me £45 to cross the border into Ireland for two days. I only paid £35 a day for the rent. They didn't tell me about this when they agreed the rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 20 November 2023

" Excellent "

" Excellent old fashioned quality customer care "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RONALD - 12 November 2023

" no issues "

" no issues "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by ABDUL RAHMAN - 09 November 2023

" Great rental through Hertz despite some last minute changes to my plans! "

" Great rental through Hertz despite some last minute changes to my plans! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KATHLEEN - 04 November 2023

" All very fast simple and straightforward. Would use again. "

" All very fast simple and straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ROBERT - 02 November 2023

" Excellent experience, from start to finish. "

" The staff at BHD (both at pick up and return) were professional, efficient and friendly. This is one of the reasons that I really like enterprise - excellent customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JUDITH - 01 November 2023

" Pleasant and good experience. "

" The man at the service counter was friendly and efficient and answered our questions quickly and helpfully. Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GRAHAM - 30 October 2023

" As above "

" Could have been clearer on confirmation email that firefly was linked to the Hertz desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHARLES - 28 October 2023

" Brakes very sharp at low speed! "

" I am still waiting for my bond on my credit card to be removed and as I paid for insurance Supercover which I think now was very expensive, as I miss heard to cost at the pickup. Also I did not get the car I ordered, so some controls were in a different place. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by DAVID - 26 October 2023

" Very satisfied "

" No problem transaction and smooth handover and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SCOTT - 25 October 2023

" Friendly staff, everything was ready and car provided was better than booked "

" Very straight forward at airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by NATASHA - 24 October 2023

" Would use again "

" Couldn't find the company I was booked with - wasn't clear that firefly was part of Hertz which meant lots of time wandering round the terminal looking for the desk. Man on the desk was extremely helpful. Car; clutch was VERY high, missing wheel trim on a tyre. However the interior was clean and well maintained. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by GRAHAM - 14 October 2023

" Good experience "

" Very satisfied friendly staff and a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GERHARD - 14 October 2023

" ... "

" Car was decent, speed displayed in Mileage as needed in Northern Ireland unlike Hetz giving out cars displaying speed in KM! Unfortunately this car was the first in about 10 years that didnt support Android Auto which enables using the phones maps for navigation, then the car didnt have its own maps, very disappointing! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by PAUL - 10 October 2023

" Car voucher was with firefly, but no signs anywhere to say that was actually at the Hertz desk. Just get a sign made! "

" Car had quite a bit of pre-existing damage, so recorded a video of my own at pick up. There is always fear of being 'had' on return, but there wasn't any issues. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LONDONDERRY, IB - Reviewed by DIANE - 04 October 2023

" Found the best deal in what is a very expensive market at the moment. "

" It was quite expensive when I booked the car hire - even though I selected the cheapest vehicle. However, when we picked up from Derry airport our vehicle had been upgraded. With this upgrade I felt the price I had paid was now justified. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GERHARD - 24 September 2023

" Hertz Northern Ireland is the most inconsiderate car rental that does not have the safety, wellfare and convenience of their clients at heart! "

" Hertz Northern Ireland absolutely doesnt care about the safety, wellfare and convenience of their clients. Now for the 3rd time i have been given a car not compatible with Northern Ireland Roads, the speed there ios measured in miles not kilometers. They keep asking if I plan to cross the border to the Republic of ireland and I always tell them no as its not on part of my travels, therefor it should be in the costomers best interest to issue a car that measures in Miles. worst when i talkked to them they said they done have these cars that measureas in miles in a northern Ireland car rental! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 2

BELFAST, IB - Reviewed by PEDRO - 20 September 2023

" See abode "

" I have to wait for the car as wasn't ready, also the deposit was much more than the amount state on my voucher, looks like there's not the correct information. The deposit for the petrol tank was 160£ which is crazy for a small car and also this wasn't reflected on the voucher not very happy about it. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by SAM - 20 September 2023

" Satisfactory but deposit rtn is very slow. i.e. i writing this review 3 days after vehicle was handed back and still waiting on my deposit. "

" Deposit for vehicle takes to long to be returned especially as the amount on hold is a large sum of money. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 18 September 2023

" Have used autoeurope many times and understand this was not your fault but think Europecar / Keddy should give some kind of rebate / enticement rather than verbal apologies? We will be booking for our next trip to Portugal and most likely be using your services again and possibly Europcars. "

" When we arrived their systems were down in the airport terminal had to trek to the pickup/drop shed which was not very quick. When driving out I noticed the fuel wasn't full so had to ask them to make a note for return with same. The vehicle was 5 years old and not in very good condition with body damage, on the day of our return the engine cut out twice with an oil pressure & STOP alert both times after going round a roundabout and then accelerating up slight inclines and it cut out in very dangerous busy roads. I pointed this out to the returns team and the Europecar airport desk. Apart from apologies nothing else has happened. We also had to pay £187.43 to take the vehicle into ROI for 6 days! which we feel was very unreasonable and that cost more than the rental charges! Some sort of compensation would be appreciated. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by PETER - 15 September 2023

" A perfectly reasonable experience that helped our break to start well. "

" Car on its last hire before sale! Not the newest but OK for our short rent. Good Value for money. All staff we met were very friendly and professional "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by KEVIN - 14 September 2023

" All good, smooth process in picking up & returning vehicle. "

" Just a small problem with low tyre pressure on rear off side indicating when driving away, returned to base & tyre pumped up to correct pressure. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by GRAEME - 13 September 2023

" See 3 above. I had an awful experience. "

" I arrived at the Europcar desk at Belfast City airport at 8pm on 8 Sep to find it completely closed. I received a confirmation email on 7 Sep. I immediately opened the new email that I had received that day on 8 Sep, which I thought confirmed my booking, to find that it actually told me that my booking had been cancelled because the desk closed at 7pm. This is appalling service. Luckily I was able to book a car from one of the other desks, that were all still open. They told me that they all laugh at the Europcar desk with your inadequate customer service and early closing hours. Get a grip! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by MARK - 12 September 2023

" All round great. "

" Great car and all staff very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 12 September 2023

" What more can I say! After five years of using Auto Europe I feel completely let down when I needed their assistance the most. "

" Not sure if it was Firefly or Auto Europe that had cancelled my car hire. Due to my BA flight been cancelled at short notice I attempted on seven occasions to have the pick up date and time changed, but without success? Contacted Auto Europe at 6.45am on the day of the pick up and explained that my BA flight had been cancelled and that I was rescheduled for the following day and would not be able to pick up the car at 9.30am as planned. The agent said that she would email Firefly with my request and to contact Firefly later on to confirm if they made the change. Spoke to Firefly at Belfast City airport at 11am and the person said that they had not received any email request for a change of pick up time or day. Again contacting Auto Europe another four times during the day, I think I was being given the run around, putting me through to Firefly, which eventually ended the call. The last person I spoke to, having asked would I have a car hire the next day, said that the car hire had been cancelled and that I would not be getting a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by JOHN - 11 September 2023

" No hassles, excellent service "

" Excellent from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 05 September 2023

" Auto europa were very happy to accept my debit card but your associates wouldn't. Absolute con "

" I paid£212FOR 4 DAY CAR HIRE WHICH I PAID ONLINE WITH MY DEBIT CARD,SO FAR SO GOOD, BUT WHEN I ARRIVED AT THE AIRPORT I WAS TOLD THAT I HAD TO PRODUCE A CREDIT CARD WHICH I DON'T HAVE OR SM LIKELY TO HAVE.SO I WAS TO PAY AN EXTRA £140 To receive the keys for another set of insurance that I already had.if I thought I'd to do that I'd never had hired the car in the 1st place "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by HEATHER - 01 September 2023

" Always satisfied with the service we receive here "

" Initially was offered a vehicle that was too small for the amount of luggage we had and did not appear to be in the same group as the vehicle we had booked but the colleague quickly sourced us a larger vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by JONATHAN - 29 August 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by AMBROSE - 20 August 2023

" Please see my comments above, can a real person who works for Auto Europe at Belfast Int Airport reply......Thank you "

" Found the lady who dealt with me very friendly and helpful, which got my trip of to a good start also staff were very happy to return my wheel chair and when I returned the car again staff very pleasant. I am always pleased to book my car with Auto Europe.......but of course you will have got a good report from me before..........................Suggest when you ask for a review that you acknowledge that................. Or are you just a computer AI.................Anyway thank your staff................ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by LEE JAMES - 16 August 2023

" Please see above. We hope to use the service again but hope the vehicle does not have damage next time. "

" Staff were great - the vehicle however had a large dent on the side and the web link we were provided to upload photos would not accept them the size our phone cameras had taken them so we had to download another app to be able to resize the photos. We were only in Belfast for a day and this process and then trying to report the dent to staff because the upload was taking a while took too long and unfortunately wasted time. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by CAROLINE - 14 August 2023

" Please see above about the exceptional service from Chris! "

" Chris stayed at the desk in Belfast airport 40 minutes after he was due to finish in order to get me my car; I had inadvertently forgot to add my flight number and it was delayed. He then guided me to the Tesco supermarket so I could stock up on some groceries before going on my way - he went beyond expectations! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DAVID - 12 August 2023

" Auto Europe and hertz sub hire was confusing I wasn't sure which one I had the contract with "

" Counter staff tried to charge me again for the rental I'd already paid for. Also they demanded more excess than was agreed on the auto Europe contract "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by LINZI - 04 August 2023

" Hidden costs with rental companies should be shared. "

" Staff were great. The car was downgraded to a cheaper option. The vehicle stunk of cigarette smoke and the brakes needed looking at. The payment did not cover the full rental which was disappointing. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by AMANDA - 01 August 2023

" No issues and competitive price "

" No issues and competitive price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CRISPIN - 28 July 2023

" Would definitely use your company again. Easy to pick up car at the airport. Friendly staff and the car was perfect. "

" Great service. Friendly staff and a fantastic car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOSEPH - 27 July 2023

" Would highly recommend booking through Auto Europe because the quotes they provide are hard to beat "

" The whole experience from pick up off to drop off was very professional and quick Staff explained everything and we're very friendly Would recommend The Ford focus I had was in perfect condition and very enjoyable to drive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by AMY - 16 July 2023

" As above. Not told which desk to go to,had to queue all car hire desks ,. "

" When I got to airport,I had to queue all carhire desks,as I wasnt told whether it was hertz ,or budget or sixt.Tyre wasn't in great shape,I pointed it out on return,someone told me the tyre should have not gone out like that. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by IVAN - 10 July 2023

" Easy on-line booking process and documentation. Good value rates with quality hire companies "

" Staff friendly, informative and helpful. No pressure to buy extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CATHERINE - 06 July 2023

" The best price , easily navigated website with clear instructions. "

" Friendly, helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 06 July 2023

" It was impossible to find out which company I was supposed to collect the hire car from. In the end I had to queue at all of the hire company desks to ask if they recognised the booking. Eventually Hertz admitted it! If you could send an email indicating where to collect the car from, it would help a lot...... "

" Fine "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARTIN - 05 July 2023

" None "

" None "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by BREIGE - 30 June 2023

" I found the desk people aggressive & it made me so nervous I forgot my PIN number. "

" Not sure if it's firefly or Belfast Airport whose at fault. The electronic devices are old and not keeping up with the times. Only work on pin. You can't phone in to pay to cross the border or do it on line. You have got to go into the office. Totally knot with keeping up with the times "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 29 June 2023

" Very satisfied with vehicle. "

" Excellent service at counter at George best airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ELAINE - 29 June 2023

" The car was great on fuel but had no power and I would of preferred the choice of an automatic in this range. "

" The excess of £1200 was extremely excessive and I was charged £45 by my credit card for adding this money to it. Even though I got the £1200 back you don't cover the £45 so I feel it is too expensive amount to take. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9