AUTO EUROPE NORWAY Car Rental Reviews

BERGEN, NO - Reviewed by MARK - 11 September 2025

" Best experience AND value. "

" More Tesla's please eg model 3 .. the easy charging without using app's or cards "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by VAQAR - 29 August 2025

" Easy to find the right car. We had to modify our booking and not only was it easy to do so, but we promptly received a refund of the price difference between our original booking and the modifiedone. "

" On collection, they gave incorrect location of the car. It was parked in a different zone. On return, Hertz counter was closed. They have a box outside tge building where you can drip the key cards and it gives you an electronic receipt. This is what we did. I was horrified to receive a call from Hertz an hour later, where the lady said she could see the car is tgere but the key had not been returned. I told her that I had an electronic receipt saying I had returned the key. I sent the receipt both by text and email. This i competence and do not care atgitude of Hertz staff at Sandefjord Torp airport is a letdown, as my previous experiences with Hertz have always been brilliant "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 9

BERGEN, NO - Reviewed by NICOLA - 22 August 2025

" NO REFUND YET. 2weeks after drop off - no contact at all! Not even an email. "

" Why no refund yet? I paid £300 and have heard nothing in 2 weeks! TERRIBLE CUSTOMER SERVICE "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ROWAN - 13 August 2025

" Excellent "

" Staff at Oslo Airport were excellent : Car excellent : Experience was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MICHAEL - 30 July 2025

" Will definitely use Auto Europe book a car hire "

" Easy, simple and no fuss. Arrived late due to a delay on the flight and it was no issue. Very open and honest about extra payments (took a bit more to cover toll chargers) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOENSBERG, NO - Reviewed by CAROLINE - 29 July 2025

" Useful one stop shop and good value "

" The pick up experience was very speedy and the staff member was friendly and helpful. We didn't in fact need the international driving licence that we had specially acquired as it was not clear from the information available whether it would be needed or not. The car was great - a different model than we expected but luckily very spacious indeed. The only thing was that we had never driven an electric car before and it would have been helpful to have a bit more explanation of the control panel as the handbook was all in Norwegian and we couldn't work out what some of the warning alerts meant. Also - and this is really the major gripe - there was no charging cable with the car and so we weren't able to charge overnight at hotels in our Road trip as planned - in one case we had to do a 50km round trip to charge the car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRONDHEIM, NO - Reviewed by PATRICK - 22 July 2025

" Seamless "

" Excellent from start to finish, only the price of car hire Norway was an issue, more than twice the price of Copenhagen on my last trip travelling into Sweden. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODOE, NO - Reviewed by ELIZABETH - 21 July 2025

" Enjoyed the experience of driving an electric automatic for the first time. Nice little car! "

" As an overseas renter, it would have been helpful to have some basic information about how (suggested apps) and where electric charging was available together with a one page guide to the controls. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EVENES, NO - Reviewed by NEIL - 03 July 2025

" Very good service, only advice is if you already have insurance for the year on car rental then check if you are doubling up as not clear on website "

" Excellent service no problems or hard sell "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SVOLVAER, NO - Reviewed by PAUL - 28 June 2025

" Car was good.Service could've been better. "

" Counter staff not present at appointed time for pick up. No staff at appointed drop off time. Would like a final breakdown of costs ie electricity and any other charges. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 8

BODOE, NO - Reviewed by ROBYN - 27 June 2025

" I would recommend Hertz - helpful staff and reliable vehicle given to us! "

" Very efficient and friendly staff, able to add an extra day onto our rental at late notice. Very reasonable price for a good size car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EVENES, NO - Reviewed by ANNA - 20 June 2025

" Easy to book with "

" The car was great, great condition and good value for money. The drop off was OK, the self service machine didn't work properly so we went to the counter and was able to give them the key. However, the pick up was appalling. We had made a reservation for the car, yet had to wait 1.5 hours in a queue to pick up the keys, because there was only one person working on the counter and there was no separate line for people with reservations, meaning those of us who had Prebooked, had to stand and wait whilst others decided what type of car they wanted and everything else. This was hugely frustrating and would make me think twice about booking with hertz again. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by PATRICK - 20 June 2025

" Easy to book "

" The wait at the counter was a little long as there was only one person "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

STAVANGER, NO - Reviewed by MICHAEL - 02 June 2025

" Sixt at Stavanger airport is a really slick operation (unsurprisingly, this is Norway...) and I would use them again in a heartbeat. "

" Impressive from start to finish. Speedy handling of my booking and clear instructions on where to pick up the car was appreciated after a long flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHRISTOPHER - 22 May 2025

" Overall easy experience to book and use the car "

" Overall, a good experience. The staff were very helpful. Actually needed a larger car, upgrade costs were reasonable (after a little negotiation) Car collection and return well signposted, quick and efficient. Hertz pricing can sometimes be a little in the high side, but price through Autoeurope was competitive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JANNE - 14 May 2025

" We are repeat users of Auto Europe and this is the first time we have had a bad experience with one of your vendors. "

" As I have already informed in the Hertz feedback, I received a car with a non functioning sat nav - the message on screen said subscription needed updating. Should be an easy fix, and of course I had expected to be able to use a fully functioning car. I informed them before I drove away - but alas after a long while discussing this was met with inaccurate claims and a ultimately statement that they would not pay for the subscription to be updated. I was informed I could get a full refund and be without a car. Not happy with Hertz. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BERGEN, NO - Reviewed by CAMERON - 13 May 2025

" efficient "

" Simple and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by LOUISE ANNE - 07 May 2025

" The only problem we had was on collection at an automated machine. The Auto Rental voucher code was not recognised, it needed to be a Hertz booking number which fortunately after much searching I managed to find on an email. Please quote the Hertz number on your voucher. "

" The only problem we had was on collection at an automated machine. The Auto Rental voucher code was not recognised, it needed to be a Hertz booking number which fortunately after much searching I managed to find on an email. Please quote the Hertz number on your voucher. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by YIH FANG - 24 April 2025

" Great! "

" Smooth collection, car was clean and we got an upgraded car. Drop off was easy too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by NEIL - 16 April 2025

" Difficult to know how auto europe can help when you have to wait 50 minutes to collect the car and when you get charged with unknown amounts. "

" One staff member on duty, and they arrived 25 minutes late, by which time there was a queue of 5. We were charged 350NOK for "winterisation", about which we were not informed. We are hoping to get this refunded. Please could you help with this? "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by KERRY - 15 April 2025

" It worked. "

" It worked well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by TIMOTHY - 14 April 2025

" My experience with Auto Europe was fine, but I would expect nothing less renting a car on-line. That is why I would neither recommend nor discourage a friend from using Auto Europe when renting a car. "

" Everything went very well, except I have had no notification of whether Hertz are still blocking the deposit on my credit card, and therefore i have no way of knowing if they intend to take any incidental charges, for tolls etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALTA, NO - Reviewed by MICHAEL - 13 April 2025

" None "

" 4x4 vehicle of size specification on rental. All good. As per rental agreement the vehicle was equipped with winter tyres (in good condition) but they we not studded tyres. Braking without studded tyres was seriously affected. Its the first time I've rented in winter in Alta in 10 years a vehicle that didn't have studded tyres. It was pretty scary driving without them. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LEKNES, NO - Reviewed by AKSHAT - 08 April 2025

" I have used autoeurope and have been very happy with the experience. "

" The car wasn't serviced properly and we had to go back to replace the car. Sixt charging us for a minor scratch to the alloy. They for some reason couldn't charge the credit card on the system and have engaged a debt collection company. In summary, a complete headache to deal with and won't be using Sixt ever again. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

TROMSOE, NO - Reviewed by GARY - 05 April 2025

" Will tell all never to use this service "

" We're treated like idiots , counter staff were smiling , laughing at us though the whole time at the counter , wouldn't fetch the manager , we are still waiting for or money back , the whole service as been disgusting, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ALAN - 03 April 2025

" very good "

" very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BODOE, NO - Reviewed by STEPHEN - 31 March 2025

" Uses Auto Europe quite a few times not had any problems "

" Easy pickup no queue, everything explained by counter staff. Drop of equally easy just a key drop "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEPHEN - 17 March 2025

" Perfect experience "

" Seemless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DAVID - 13 March 2025

" Straightforward but need to book early to avoid large price increases for a Norwegian hire "

" Straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by AARON - 12 March 2025

" The booking process was fine however there was a problem with Hertz and resolving this has been nigh on impossible. The fact that their UK customer support line is only available during weekday mornings is very limiting and I have not received responses to my emails. Very disappointed and frustrated. "

" We were not able to collect our car from the airport or through our stay. The hertz office was closed and the machine out of order. The customer service number unanswered. We were not provided with a replacement car and the refund process has been difficult and longwinded and has still not been fully resolved. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSLO, NO - Reviewed by SARAH - 11 March 2025

" Auto Europe was easy to use and came up with a good price "

" The van we were given was not really fit for purpose. We were not asked where we would be taking it (to a remote mountain cabin, on small roads which were nonetheless public roads and snow-ploughed). Snow chains were not provided and the winter tyres could not cope with icy conditions. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OSLO, NO - Reviewed by JOHN - 10 March 2025

" No problem "

" First rate "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by THOMAS - 05 March 2025

" Everything went really well. "

" Everything went really well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by GARY - 02 March 2025

" Too tired to comment. "

" Too tired to comment. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DAVID - 24 February 2025

" See above "

" Very slow check-in queue even after having filled in the online check-in. Car had lots of damage that wasn't specified anywhere and they never made me sign for any damage. I now have an email telling me the vehicle is damaged and I will be charged. I feel it is extremely unlikely that any of the damage was caused by me. No evidence has been provided of the alleged damage I caused. I am very annoyed. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 2

OSLO, NO - Reviewed by JESSICA - 19 February 2025

" great experience. "

" Very good experience. Quick to get car and return was easy. Staff was helpful. They didn't tell me about toll roads but just automatically handled this with the card on file which was great as it was less to worry about. The vehicle was in good shape and handled well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHARLES - 12 February 2025

" As re: previous comments! "

" Very nice hire car - Corolla estate (hybrid). 2 points about hire: 1) after pick up I drove from Gardermoen to Sjusjoen - approx 150kms - I noticed the fuel guage showed just over half full. I was surprised at this but admit that I hadn't checked the fuel level on pick up - just assumed I had a 'gas guzzler'! My son has driven this model before and said that in his experience they were 'super economical'. So, I wonder if car was fully tanked up on pick up. 2) I had to buy a battery for the key fob - minor point! Staff were all super friendly and efficient at Gardermoen. On way back to airport fuel use was minimal which reinforced my suspicion it was not fully topped up initially. Despite this I am happy to use Europcar again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODOE, NO - Reviewed by MARTIN - 30 January 2025

" Great vehicle, staff and price "

" First class service and vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by ADAM - 19 January 2025

" All good "

" Easy pick up, no queues. Electric car only had 25% charge, but this was fineas they offered an alternative if required. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TROMSOE, NO - Reviewed by MILAN - 15 January 2025

" u "

" u "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

OSLO, NO - Reviewed by BORRE - 10 January 2025

" for me autoeurope is the one stop go to for us when we need a rental car.. great prices and great service. "

" for me autoeurope is the one stop go to for us when we need a rental car.. great prices and great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by DESSISLAVA - 08 January 2025

" Although the experience was fairly smooth, I was not told about there being any tolls in Tromso and how I'd be paying for them. I had to pay a toll administration charge without even realising it. This increased my rental cost by nearly 25% and I should have been told before renting. "

" The car was in a good, clean condition and the counter staff were efficient and friendly. However, I was not told anything about the tolls levied in Tromso and there were no signs in the city regarding tolls being payable. I was afterwards charged nearly £50 for tolls, which included a toll administration fee from Hertz. I think I should have been told about this upfront and preferably when booking and should have been given a choice about how to pay the tolls. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

OSLO, NO - Reviewed by MICHAEL - 02 January 2025

" 1 hour wait in a queue whilst staff struggled to find keys for bookings for other customers. I was also greeted with an invoice at the end of my hire saying I had to pay for toll roads, although the lady at collection said it was all included in the hire cost. Finally I was charged an huge amount of money to fill up the tank although it was dropped off 99% full ( i filled up only 30kns away) so it was not as low as the fuel cost "

" 1 hour wait in a queue whilst staff struggled to find keys for bookings for other customers. I was also greeted with an invoice at the end of my hire saying I had to pay for toll roads, although the lady at collection said it was all included in the hire cost. Finally I was charged an huge amount of money to fill up the tank although it was dropped off 99% full ( i filled up only 30kns away) so it was not as low as the fuel cost "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 6

OSLO, NO - Reviewed by DAVID - 02 January 2025

" See above - re: limited recharging facilities "

" My first experience of hiring an EV, I wasn't made aware that most of the recharging facilities require you to use an app, the only garage I could use my credit card for recharging the vehicle was a Shell Petrol/recharging Station in Norway. I would certainly think twice about hiring an EV for longer journeys in the country of choice. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEPHEN - 31 December 2024

" Competitive pricing "

" Reasonable experience, easy and quick collection of car at arrival airport. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TRONDHEIM, NO - Reviewed by DANIEL - 23 December 2024

" Easy all the way through "

" Easy all the way through "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JOHN - 26 November 2024

" Will not rent from Avis in the future due to inflexibility. "

" Unfortunately I had booked my rental car at Gardermoen airport in Oslo and not Torp so on arrival I had no transport. However, as Avis had an office at Torp airport, I asked if I could take a car from there. The assistant was very helpful, however, he told me that this wasn't possible because they systems between Avis and the two airports don't speak to each other. I found this astounding as Avis is one of the biggest car rental companies. To make matters worse all trains had been cancelled due to signal problems. The assistant told me Gardermoen was 1 hour 40 mins away and the only way was by bus, which had left the airport or taxi. We had five cases between us and other hand luggage so I had to pay-out £312 for a taxi to take us to Gardermoen. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by MICHAEL - 15 November 2024

" . "

" Good overall experience "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by PHILLIP - 23 October 2024

" Easy to book usually the best price and can cancel if plans change. I always use them to source a hire car "

" Car didn't have sat-nav even though a Rav4 SUV and staff didn't find a solution. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by BRIAN - 30 September 2024

" All went well "

" Car was fine, a basic instructions of the controls in English would be useful in what the alarms were for, once we had a crash alarm, but could not see why! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by RODNEY - 26 September 2024

" I enjoy using Auto Europe. "

" I always enjoy using Hertz. They are professional and honest. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARUAN - 21 September 2024

" Very positive experience. "

" Easy and fast transaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by TARA - 11 September 2024

" Everything worked well especially as we were late arriving into Oslo airport and the staff had stayed late to meet us which was much appreciated because we had a tight schedule. "

" Polite and helpful staff who stayed late to give us our hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by JULIAN - 27 August 2024

" All went smoothly. Good all round. "

" It was a bit difficult to find the Thrifty kiosk in Bergen until finally realising that it was actually Hertz who were covering the booking on behalf of Thrifty. This wasn't clear in the booking. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by RICHARD - 26 August 2024

" As in 3 above. "

" The estate car was generally in good condition although it was missing its tourneau cover. The staff were friendly and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGEN, NO - Reviewed by JAMES - 20 August 2024

" I have rented through auto Europe before and will do again. I find the process to be the most competitive and the experience in-country has, so far, been very good "

" Pick up was very efficient but it wasn't totally clear that there was no Thrifty desk at Bergen airport and you had to go to the Hertz desk. Otherwise, pick-up was much faster than I've experienced previously although there was no introduction to EV charging in Norway and I was left to discover the correct apps and charge locations myself. Drop off equally easy. I did have an issue with the car boot leaking quite significantly for which the customer service representative was very apologetic but no compensation was offered "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGEN, NO - Reviewed by SARAH - 18 August 2024

" The Autoeurope customer service person was unable to do anything to help us and said we could only raise an issue when we returned the car. Really poor service "

" We were given a totally different car from the one we reserved and paid for. A lower class car of a different fuel type despite booking and reservation made in March 2024 "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

OSLO, NO - Reviewed by YU SANG DICKSON - 18 August 2024

" Friendly staff. Easy check in and drop off. Excellent "

" Very nice and clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EVENES, NO - Reviewed by JONATHAN - 22 July 2024

" Clear booking process. No issues. "

" Best rental experience, no wait, key ready for collection on our arrival, in fact collected key before our bags. No pushing unwanted extras. Very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by FERGUS - 12 July 2024

" Easy booking process. "

" Everything I need in a hire car: competitive price. Efficient pick-up process. Clean, good quality, low-mileage car. Clear instructions on charging. Easy drop-off. All road tolls paid automatically without additional service charge. No hidden charges. This was the best car hire experience I have ever had. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by SASCHA - 06 July 2024

" All good but would be helpful to have understood how to add or change things "

" Even though the service was great I wanted to add insurance and had no idea how to do that. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

EVENES, NO - Reviewed by RICHARD - 29 June 2024

" The Yaris Hybrid we hired was impressive except it was impossible to stop it being a bit paranoid. The so called driver assist functions didn't assist, they distracted and nagged and there was no way to permanently disable them. It was however nimble and frugal. "

" Hertz were great. It's not their fault that hire cars in Norway are sooo expensive. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGEN, NO - Reviewed by ANDREW - 27 June 2024

" It was fine, though when I emailed with a query about the car hire I was given a Hertz 'phone number to contact myself. "

" This was a Thrifty rental, but the pick up point was in fact a Hertz self-service kiosk. This was very confusing and we walked around for a long time before checking on the internet and realising that Thrifty and Hertz are the same company. The car was badged as Hertz and I suggest that you make this clear on the pickup details - it would have saved us a lot of effort. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by STEPHEN - 25 June 2024

" Clean car would have been nice. It's the fact that the car was new to us that it was electric hybrid which neither my wife or I had never driven. You press button and depress brake pedal. Engine idles. Then engine switched off. We didn't know that once you depress accelerator car pulls away. It would have been very helpful if shown this. We felt staff member had to be elsewhere rather than deal with us as customers who had had a long day with two flights getting to Avis Tromso. We will go with Avis again, shame about lack of customer care on this occasion. "

" Arrived at the Avis counter. Given keys and told in bay 4. Expected to be taken by staff member and shown car. It felt like Avis staff member needed to be elsewhere, not a great start. Car was dirty from outside. It was hybrid electric. Have never driven hybrid before. It was a steep learning curve. If we'd actually been shown and told about the car in the first place it would have been better. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

OSLO, NO - Reviewed by SUSAN - 17 June 2024

" Everything went smoothly and the paperwork was helpful from your company along with the reminders to get the code from the DVLA – much "

" I had no problems and was upgraded to you a superior vehicle, which was very comfortable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEKNES, NO - Reviewed by KIN - 03 June 2024

" As above "

" Swift pick up and easy drop off instructions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANDEFJORD, NO - Reviewed by BARTHOLOMEW - 22 May 2024

" Glad that it wasn't snowing or raining when we standing for an extended period at the self-service box. "

" The pickup was via a self service box outside building.The touch screen did not function properly.The instructions were in Norwegian,which my daughter navigated because she speaks Norwegian.She rang the number presented and was dealt with in a reasonable and timely manner. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by DAVID - 15 May 2024

" Good experience and will use Europcar next time I visit Oslo. "

" Very easy to deal with, courteous efficient desk staff in Oslo and very quick to be on the road. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EVENES, NO - Reviewed by ANDREW - 12 May 2024

" Slick, efficient, as ever, and you found a Hertz price that was about the same price as an old car on Getaround. "

" I booked a 'Skoda Octavia Estate or similar' with AutoEurope. Hertz gave me a VW T-Roc. That's not similar to a Skoda Octavia Estate - it's a lot shorter and I specifically wanted an estate with the length to take ski bags and gear. The counter person said the VW was in the same rental class, but he would look for an alternative if I couldn't get the bags in. They did just fit in, with a bit of fiddling, but the car did limit our options during the week's hire. I don't think SUVs should be in the same class as estate cars - they are typically significantly shorter vehicles. They could with better signage at Evenes airport for dropoff - if you follow the signs you get to somewhere else. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

OSLO, NO - Reviewed by PAUL - 17 April 2024

" We paid a lot of money for a 7 seater car because we needed the luggage space. But it was a struggle to seat 5 people and fit in 5 suitcases "

" Couldn't make the online check in work on an I phone as it wouldn't accept our credit card. In the end gave up and returned to check in desk. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OSLO, NO - Reviewed by KERRY - 09 April 2024

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AALESUND, NO - Reviewed by ANDREW - 04 April 2024

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRONDHEIM, NO - Reviewed by FREDRIK - 02 April 2024

" Very easy to use and for once seemed to provide a better deal than going directly to the car hire company "

" Liberal opening hours, very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EVENES, NO - Reviewed by MASSIMILIANO MARIA - 29 March 2024

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORP, NO - Reviewed by THOMAS - 24 March 2024

" Great experience and would use again "

" Kind and informative "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by GEORGE - 22 March 2024

" All great except the quick pass software "

" The software for filling in a quick pass to speed up getting the car didn't work "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DAVID - 20 March 2024

" Good choice and competitive pricing "

" Smooth, quick and efficient although handled by Europcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by KAROLINA - 06 March 2024

" I would highly recommend Auto Europe - the booking is very easy and clear and there is always a good choice of cars "

" Had no issues and the staff was very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by ALASDAIR - 25 February 2024

" It was fine. "

" Could have done with snow chains "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by RIAAN - 25 February 2024

" No problem with Autoeurope, but a bad experience with Europcar "

" Had to wait 3 hours for a car as they had no cars available- I booked this 3 months earlier. I also booked a non electric car, but after waiting 3 h I had no choice but to take an electric car. Very poor service "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 5

OSLO, NO - Reviewed by KRISZTIAN - 17 February 2024

" Only small car was available at the time of pickup even though I paid for compact size one. It was a bit inconvenient to fit luggage due to this. "

" Only small car was available at the time of pickup even though I paid for compact size one. It was a bit inconvenient to fit luggage due to this. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LEKNES, NO - Reviewed by ACHIM - 14 February 2024

" Auto Europe appears to only provide incomplete information about the booking to the rental partner (in this case Sixt). I had booked a manual car, Sixt confirmed that they didn't have any manual cars at all (Norway mostly uses automatic). Sixt staff explained that they get very limited information from Auto Europe about the booking request. Luckily the car was fine, but don't expect your actual car to be in line with what you had requested via Auto Europe. "

" Experience with Sixt was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANDEFJORD, NO - Reviewed by BORRE - 13 February 2024

" very good, but would have liked a petrol/hybrid instead i got a electric. "

" very good, but would have liked a petrol/hybrid instead i got a electric. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by EDWARD - 12 February 2024

" Looked for a car, found a car, car was waiting for us when we got there. Job done "

" We were upgraded to a bigger vehicle which seems nice but we had specifically chosen the smallest 4wd we could because we knew the roads could get very small. As it turns out, our AirBNB had three cars packed into a two car garage which involved tight turns up a hill so the bigger car was a struggle every day. The car was a plug in hybrid and we were given no advice on how to use public chargers. We tried parking at a charger once and it turned out it was a rapid charger and the car only had a Type 2 so we just gave up on that and stuck to burning petrol. Obviously the hybrid side worked but it would have been nice to plug in, especially since speeds are so slow round Tromsø. We asked the person who served us for an app or website that would let us know road and weather conditions and he recommended pent.no, which was a pretty terrible website for the purpose. We found a few other services which were actually useful. I don't blame the employee for this, that sort of advice should have been on posters all over the office and second nature for them to recommend to everybody. We used the auto drop off and that went very nicely. We got a bill for tolls a few days later and everything seemed to be in order. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OSLO, NO - Reviewed by ANDREW - 11 February 2024

" See above "

" Signed up for quick pass but that wasn't available at collection Fluids had not been checked up before collection. Vehicle ran out of ad blue shortly after leaving the airport. We tried a few times to seek advice from budget but had no response Was 'upgraded' to a vehicle that was not fit for purpose Complained to budget on return They have acknowledged parts of my complaint and ignored others "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

OSLO, NO - Reviewed by PAUL - 27 January 2024

" Excellent "

" Loved the RAV 4! Staff extremely helpful and knowledgable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by BHAVIK - 09 December 2023

" Good upgrade , good car, easy to booked "

" Good upgrade , good car, easy to book "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by SIMON - 23 November 2023

" Seamless experience, very good all round "

" Cannot fault the service or the vehicle, definitely a better class of rental company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORP, NO - Reviewed by JOHN - 21 November 2023

" Check-in and out very efficient and easy. Nice staff too "

" Car had some bumps and scratches, but that's fine with me. It worked very well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANDEFJORD, NO - Reviewed by UMAR JAWAD - 16 November 2023

" Hi, i have not yet received the final invoice including details about the deposit charges, please could you email me regarding this at umarislam123@hotmail.co.uk "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANDEFJORD, NO - Reviewed by MUHAMMAD - 12 November 2023

" nil "

" nil "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by KOEN - 06 October 2023

" All smooth and easy to book, collect and drop off. "

" All smooth and easy to book, collect and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by RICHARD - 02 October 2023

" Very happy with the overall booking with AE. "

" Slight delay with pickup on the automated machine with it needing to be reset. No information provided about current wear and tear but that was fine in the end. Was provided what I would consider an upgraded car which was great. However the car was set in the menu to Sport+ mode which until we found the setting (luckily quite quickly after setting off) resulted in an more difficult than expected driving experience for the first couple of hours. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANDEFJORD, NO - Reviewed by ELLEN - 29 September 2023

" Great staff "

" Great car - great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by IA - 05 September 2023

" Dreadful. Never again. "

" Terrible. Arrived- they had no vehicles. Totally overbooked. Long queue- took 2 hours in that queue, no information no apology just left an enormous queue of people waiting. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TRONDHEIM, NO - Reviewed by DEREK - 31 August 2023

" Seamless experience "

" No complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

OSLO, NO - Reviewed by BARRY - 27 August 2023

" Good value "

" Good price and good service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

STAVANGER, NO - Reviewed by ALAN - 21 August 2023

" Ease of booking and always discounted rates "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by PIRAN - 11 August 2023

" Easy to search and find suitable car. Pricing competative, and breakdown clear, and no hidden costs after slecting car. Will definitely use again. "

" No queues for key pick up and collection of car. Counter staff helpful and patient with giving route and charginign guidance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRONDHEIM, NO - Reviewed by BRIGITTE - 08 August 2023

" see above.... "

" The only thing that could be better is to warn people all cars are automatic, and to provide a manual or at least summary for car in English! More info on how road tolls and ferries are paid for would be good too. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HAUGESUND, NO - Reviewed by JOHN - 06 August 2023

" Very efficient pick up and drop off as long as you have a smart phone. On pick up there was no-one present. "

" Efficient with emails to fill out all your details so no need to go to a counter. I had an email about two hours prior to pick up with all the final forms. After filling them out I got a code for the key box. On arrival the code opened a key box. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by FRANK - 04 August 2023

" You have absolutely no right to make unauthorised deductions from my credit card without first making contact with me to tell me what they are about "

" I did pay you upfront in pound sterling for the whole rental period. And at no point did you tell me that you were going to bill me on Norwegian currency. And you did did so using your own exchange rates set by yourselves and therefore open to cheating Secondly, you did charge me extras days later without telling me what they are about. MY CREDIT CARD DETAILS GIVEN TO YOU AT THE TIME OF BOOKING IS NOT A BLANCK CHEQUE PLEASE!!! Will you "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 8

SANDEFJORD, NO - Reviewed by DARREN - 03 August 2023

" Very Happy Customer , Thanks "

" Very easy to book , airport location was perfect . Car was faultless . All in all a very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by EDWARD - 02 August 2023

" everything went smoothly, whenever I have had to phone Auto Europe staff have always been helpful "

" Collection was very smooth however on return I wanted to report one or two issues with the car but there was no-one on the desk. Car's remote kept failing leading to worries about starting engine and car had been left in Sport mode making it difficult to control speed on the road "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

OSLO, NO - Reviewed by NADEEM - 10 July 2023

" We are travelling back to Norway next month and will be using Sixt most definitely. "

" The person called Aqsa, waited for us and provided us with the upgrade when we asked at a reasonable price. Extremely friendly member of staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SVOLVAER, NO - Reviewed by DAVID - 08 June 2023

" See above "

" An excellent car - a Toyota Yaris 4x4 Hybrid - almost brand new Pick up was fine- maybe a little more instruction would have been helpful Drop-off and refund of deposit not quite so good. No one present at set time of drop off. Deposit not clear on contract and took 6 days to reimburse. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by GAURAV - 13 May 2023

" Did not communicate the correct charges, paid almost double at the counter. Total rip-off. "

" These guys are a total cheat. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSLO, NO - Reviewed by STUART - 12 May 2023

" Very stressful and no support from budget. Left in dark. "

" Still waiting for photographs a week later for supposed scratch on casing wing mirror. Several Emails sent and phone calls. NOTHING!!!! "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

STAVANGER, NO - Reviewed by MARK - 08 May 2023

" Good staff Reliable car "

" Good reliable car. Clean inside Good professional staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OSLO, NO - Reviewed by JANG - 18 April 2023

" Overall a smooth experience and good email communication with timely alerts and reminders as what was needed to being when hiring. "

" Overall a smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHRISTOPHER - 15 March 2023

" Good prices and easy purchase experience. Have used before and will again. "

" Very good, no complaints "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by RAYMOND - 10 March 2023

" The booking process is one of the best I've used. Very simple and clear options. Ability to change cars is excellent and of benefit to me. I use Auto Europe as my first website for car rental. Generally very good value and choice. "

" Overall very positive. Car was excellent, pick up was swift. Only slight concern was drop off. I handed keys to a staff member at the desk. When I arrived back to the UK, there was an email from Hertz/Thrifty asking where the keys were. Slightly worrying. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

OSLO, NO - Reviewed by GLYNN - 28 February 2023

" A straight forward we'll organised rental experience. "

" Thrifty in Oslo airport is run by Hertz, which was the only slightly confusing thing about the rental that was otherwise excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by RONY - 22 February 2023

" Easy, fast and very satisfied from start to finish. "

" Used Thrifty in Bergen, contacted them after the booking to arrange out of hours key service which they where happy to provide. New car provided, all very smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEKNES, NO - Reviewed by GERARDO - 09 February 2023

" Very easy to do business with... quick, simple hire process. Very good cancellation process and quick refund. "

" Excellent.. good, quick transaction.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JONATHAN - 28 December 2022

" Excellent "

" Very friendly and very knowledgable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by AKOS - 25 December 2022

" N/a "

" Polite and efficient staff, easy pick up and drop off, automated road toll charges, vehicle in good condition and well equipped for driving in snow/ice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JEVGENIJ - 10 November 2022

" The best. Will keep booking through Autoeurope with hertz if price competitive "

" Great service provided, very happy about renting with them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMAR, NO - Reviewed by ALLAN - 23 October 2022

" Easy booking process, good value "

" Efficient service, good customer experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by MURALIDHARAN - 17 September 2022

" I have given the full details in my comments on Hertz against No 3. "

" I had done the early check in but had to wait for about 15 minutes to get the key. There was only one staff member and spent a long time with the customer. I was third in the que. I could get the key quite fast once she attended to me. She told me to take photos of the existing damages to the car. It was raining and was very difficult to see all the existing damages. I could take the photos of the obvious ones. Later on, I found that a mail was sent after the check in showing the existing damages which I could see only after the trip was completed. It would have been good to send me the existing damages earlier or she should have had a printout which I could verify and add any other damages observed. Anyway, since it was raining, it was difficult to observe all the damages thru the naked eye. I had the unfortunate incident of the wheels touching the kerb or something on the road while going to drop the car back. The location of hertz office was very bad, and the approach was thru the road getting repaired. It was dark and I think I touched the kerb or something which might have caused minor damages to the rims of the 2 wheels on the passenger sides front and back. In addition, they are also reporting of a dent on the driver side which I am not able to understand. It could be either an existing damage or some other car's door might have hit my car which I doubt very much. When I spoke to them, they mentioned that the excess will be charged separately for each of the damages. I am not sure if this is right. Once I get the details from Hertz, I will make the claim thru Auto Europe as I have taken a full protection. So the overall experience was not very good. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BERGEN, NO - Reviewed by LISA - 25 August 2022

" Easy to book, regular emails with key info too "

" It was not clear that Thrifty were part of Hertz so we were confused as to which desk to go to in the airport. Plus, parking via an app was not explained to us "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARTIN - 26 June 2022

" Will use again. "

" Very pleased with free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by ANDREW - 17 June 2022

" Very easy booking system with plenty of opportunity to amend your booking if needed. Competitive pricing too. "

" Very quick and efficient check in with just a quick check of my driver's licence and credit card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by MICHAEL - 04 May 2022

" N/A "

" Appropriate vehicles with studded tyres were provided. Friendly staff. A good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by JAMIE - 22 April 2022

" Fantastic, easy experience "

" Fantastic service, great car, easy pick up and collection at Bergen Airport, Norway. Staff friendly and helpful. Highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by PETER - 13 April 2022

" All good. "

" Very efficient and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEWART - 12 April 2022

" Very easy experience and no problems with the car. "

" Extremely friendly, quick and smooth pick-up service. Was expecting a long menu of potential add ons but just a quick signature and the keys. The way it should always be! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ALAN - 06 April 2022

" Will definitely use again. "

" Excellent..very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by PAUL - 04 April 2022

" The vehicle we were offered was entirely appropriate for the location, having studded tyres and 4 wheel drive. It felt reassuring when driving on roads completely covered in snow and ice. "

" The usual excellent service I have come to expect "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DAVID - 23 March 2022

" See previous comments "

" Accessed via Hertz desk in Oslo Gardermoen. No queues at either collection or drop off, no hard sell of additional insurance or extras, car as expected excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by RONY - 23 February 2022

" easy "

" Smooth experience from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEPHEN - 09 October 2021

" We have as yet had no problem with Auto Europe. However we would never book Hertz through Auto Europe again. "

" We were struck by a Tractor-Trailer in Oppdal Norway whilst stationary at a junction. We called roadside rescue who were very prompt. We discussed it with Hertz Gardermoen who asked us to drive the two hour journey to Hertz Nidarvoll Trondheim with a badly damaged car. When we arrived there they did not know we were coming. We filled in a collision form and they directed us to take the car to Vaernes airport (Trondheim) to exchange it with a roadworthy car. This we did. We signed another form and left with another car. The day after receiving the second car I reversed out of a driveway but the reversing camera was not working. I did not inform Vaernes Hertz when this happened but told them about it when we returned to Gardermoen with the car. Before I took the car back to Gardermoen I had repeated messages asking me for yet another collision report about the first car despite having completed one in Trondheim. I also had requests to sign electronically an agreement which I had already signed at Trondheim for the second car. After I returned the replacement car to Gardermoen I received a £300 bill for intercity travel drop off when it was them who asked me to pick up a second car from Trondheim airport as Gardermoen was too far. I had no intention of going to Trondheim at this time. On getting home I received a £1000 bill for the camera on the second car which I think was already damaged when I received the car. The replacement car was prepared quickly as it was at short notice. I am very very angry about all this. It has in effected wrecked our holiday in Norway. It was a mixture of poor communication and threats. I suppose we are going to have to pay for the camera on the second car as we did not see it was not working when we drove away from Trondheim airport. We never received a copy of either rental agreement and are now having to chase them up in order to process claims. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TRONDHEIM, NO - Reviewed by THOMAS - 29 September 2021

" I have provided feedback to you already via email, but you have not responded. Your hidden terms and conditions and your staff's attitude to a minor mistake put me and my family in danger in a foreign country. You could have avoided this, but you chose to adopt the position "we've been paid, you're on your own". Your behaviour was appalling, and i will go as far as to actively encourage others to avoid your business like the plague. "

" Despite AutoEurope's best efforts to ruin the experience, Hertz did assist us. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JANICKE - 20 July 2021

" Very good "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JANNE - 25 August 2020

" Will try to avoid in future. "

" The rental car was from Avis, not Budget. It was not particularly clean inside or out. This we might not have bothered to mention, had it not been for the fact that clearly it was part of a much bigger issue of insufficient or non-existent checking of cars between customers. We had not driven many kilometers, before the engine oil alert lamp came on. On calling the helpline provided, we were simply told you are fine to drive on yellow warning light. Just stop if it turns red. Not good enough! When you pay £800 to hire a car for two weeks, you do not expect to have issues with engine oil - or to spend a day of your holiday at a garage! After having spent a couple of hours trying to get through by telephone to Avis, and after the initial chat with the person who told us to just go ahead and drive, and then if it goes red just stop and book into a garage... spoke to a second person who is not an Avis employee but rather their account handler at road rescue, who had a bit more expertise under his belt and who was very helpful. He said to drive to the nearest petrol station and check the oil level. To my horror, it was completely empty! Not a single drop of oil on the dip stick. I took photos as evidence. Appalling of Avis, to send a car out in that state for a new customer. On my own with two young children, I could have got stranded up the Norwegian country side. Not the way I planned to spend my holiday! Very unsatisfactory!! "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

OSLO, NO - Reviewed by HANNAH - 21 August 2020

" Thank you Good amount of information and great price "

" Great customer service on pick up. The only issue was we were told there was damage to the passenger side, but not what it was. On reviewing the car, this did not match the description later given to me, and there was a small worry that I would be charged for this. Drop off was easy out of hours using the thekey drop, although I had to chase them for completion of outstanding balance. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LEKNES, NO - Reviewed by PETRUS - 16 August 2020

" All easy, have used auto-europe every time I book a vehicle abroad. Will now not take the extra cover always, but take out personal cover to cover excess - cheaper. "

" A small airport with friendly staff. Car was about 100m away from airport, easy to get to. Drop-off was just a box. Took out extra insurance for waiver of fees when claim is made. All easy and good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by PETER - 08 August 2020

" Adding Europcar hidden charges if rental is for after 3pm or at weekends to quote, giving realistic price would have made for better experience. "

" Will not use Europcar in the future because of their bad practice of hidden after hours charges, which is impossible to not incur because of the short opening hours. Will not use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by TOMASZ - 11 April 2020

" Good prices, easy comparison. Accurate information. Didn't have an accident so can't comment on how smooth they are with covers and payments. Based on my experience I'd definitely recommend "

" A long wait at the counter, but the car was great - clean, new, equipped for the area we were driving in (spiked tyres, etc.), very spacious and modern. No hidden charges or trickery, very happy with the rental. Even with the big, slow moving queue at the airport counter I'd definitely recommend Hertz "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JOHN - 17 March 2020

" None of this is relevant. The car hire was cancelled because of the coronavirus. "

" None of this is relevant. The car hire was cancelled because of the coronavirus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by WILLIAM - 17 March 2020

" easy to book, clear costs "

" very good staff, excellent car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODOE, NO - Reviewed by SUBODH - 06 March 2020

" Excellent Experience with this service and will always use. "

" Excellent Experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by JEN - 24 February 2020

" I am awaiting a response from Hertz as I am not happy - I don't think Auto Europe are to blame - if you can help in this matter I would be very grateful. "

" I have been advised that there is damage to the car however I spoke to your representative whilst he was taking pictures of the car and he told me there were no issues whatsoever with the car and no additional damage. Had he said that there was I would have looked at the area in question but as he told me he was happy with the inspection there was no reason for me to check this. You cannot advise customers of one thing and then email out of the blue with something else. I was an hour only for check in so was not in a rush. I can categorically advise that I did not damage the car in any way at all. It is interesting to note that that the email with the confirmed marks on the car when I collected does conveniently not show this part of the car which begs me to question that this was there in advance. I would also like to complain about a couple of things relating to this rental. 1. On arrival at the collection I asked whether the team could check whether there were any road closures on the journey between Bergen and Geilo – I was advised that there were not – your member of staff apparently checking online. You can imagine my surprise therefore when I reached the snow gates past Eidfjord on the 7 and the road was closed. I was with a child in the middle of nowhere and couldn't reach my destination in the dark and stormy weather – this is NOT good customer service, cost me a lot of time and money (additional nights accommodation) and could have been so dangerous. 2. Secondly on departing Bergen I noticed a tyre pressure light – despite it already getting dark and with a long journey ahead I stopped and checked all the tyres. They were fine. This light remained on the whole hire – and I checked twice more before travelling back. When I got back to Bergen the same colleague who advised me that there were no issues with my car also said "of yes thats always on its when we put winter tyres on" again this is NOT acceptable level of customer service – 3 times I checked tyres and if only someone had advised that was a known fault light I wouldn't have needed to do that. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

TROMSOE, NO - Reviewed by AITOR - 27 January 2020

" Pretty good "

" Good in general; slow for the deposit return "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

OSLO, NO - Reviewed by JAMES - 27 January 2020

" Auto Europe obtained best car available. Easy and effective "

" Excellent friendly staff at Oslo. Good value upgrade also on 4x4 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEPHEN - 22 January 2020

" Hertz lack any integrity & honesty in their approach - dropped car off - the member of staff agreed car was OK - told I would get an email with final confirmation then after returned home alleged "new damage " when the car had not been in any accidents- Hertz Oslo cannot be trusted - check car take photos yourself- don't sign agreement until you have done this "

" Hertz lack any integrity & honesty in their approach - dropped car off - the member of staff agreed car was OK - told I would get an email with final confirmation then after returned home alleged "new damage " when the car had not been in any accidents- Hertz Oslo cannot be trusted - check car take photos yourself- don't sign agreement until you have done this "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSLO, NO - Reviewed by ELLEN - 14 January 2020

" Easy Booking, good price. "

" Always a pleasure to rent from them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by PARTIMA - 13 January 2020

" Nice new car "

" Worth the money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by XANIA - 10 January 2020

" Very pleasant experience "

" A bit slow in the collection counter. So perhaps during busy times more desks could be used. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by DAVID - 07 January 2020

" easy to use and great value for money "

" the car was in great condition and very competitively priced would recommend using Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRONDHEIM, NO - Reviewed by ANN - 07 January 2020

" All ok with care pick up and drop off just not hot my deposit back? "

" Still no deposit refunded and ive contacted Avis twice! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ROLAND - 05 January 2020

" All in all suited our needs v well "

" Efficient service , thank you. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OSLO, NO - Reviewed by PATRICK - 02 January 2020

" Usual simple and efficient process. "

" Collection and drop off at Oslo airport was incredibly quick and easy. Never been anywhere that comes close. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JUSTYNA - 01 January 2020

" Very pleased overall. "

" East to find desk, all papers ready, efficient service, got an upgraded car. Very pleased with the car as drove in snowy foggy conditions. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

OSLO, NO - Reviewed by ANDREW - 31 December 2019

" All good "

" All good. They were very busy when we dropped the car off - but friendly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TROMSOE, NO - Reviewed by FRANCISCO - 20 December 2019

" Smooth rental, as usual "

" Smooth process. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TROMSOE, NO - Reviewed by FRANCISCO - 20 December 2019

" I was upgraded to a really nice car, so the experience was better than expected. "

" Smooth rental, as usual "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by GABRIEL - 08 November 2019

" overall happy with the car and services, there was a big difference in price from 3 days to 4 days, about £30 which I didn`t appreciate but happy to have done it through Auto E. "

" all went smooth "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by SARAH - 05 November 2019

" The rental went extremely well. Pick up and return were simple and I had pleasant people there to deal with. The car itself caused no problems. All in all a good experience. "

" The rental went extremely well. Pick up and return were simple and I had pleasant people there to deal with. The car itself caused no problems. All infall a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by THOMAS - 14 October 2019

" Great. "

" Quick, easy, pleasant staff, no hard sell of insurance, upgrades etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HORTEN, NO - Reviewed by ANDREJ - 30 September 2019

" Same as mentioned in above.. I hope another customers will not have same situation "

" Unfortunately the address where the car supposed to be picked uo were wrong. When i came to picking up point gates were closed so i cobtacted Avis representtaive in UK.. She transferred me to the owner of the car. And hebtold me that address is wrong and they moved 2.5 years ago to the anothet location. So i cancelled the booking but until now i did not get a refund "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AALESUND, NO - Reviewed by SPENCER - 25 September 2019

" Overall excellent. "

" No problems. Friendly and efficient staff. No hidden extra charges post return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARIAM - 25 September 2019

" Not very satisfied. Loved the car but the experience was not great "

" I wouldnt rent a car again as I didnt understand and was not given enough information about the country. Also the invoice I received after the end of my rental I did not understand anything. It should be put into simpler terms "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

OSLO, NO - Reviewed by RAYMOND - 20 September 2019

" No Comment "

" There are too many additional service charges that are added to the invoice. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MOHAMED - 18 September 2019

" Well I booked the car from Oslo airport, after landed I realised that there are 2 airports in Oslo and that we are at the wrong airport and the other one is 2 hrs away. So far is my fault , but unfortunately I didn't get the help or support I was hoping for. I called the customer service line to try and amend the booking and pay even some penalty fees , but unfortunately they didn't after waiting on the phone calling a foreign number for about 15 minutes. And not even send me refund or partial refund, so I ended up booking from Hertz at the airport plus the money wasted on the wrong booking , plus the phone call. "

" Well I booked the car from Oslo airport, after landed I realised that there are 2 airports in Oslo and that we are at the wrong airport and the other one is 2 hrs away. So far is my fault , but unfortunately I didn't get the help or support I was hoping for. I called the customer service line to try and amend the booking and pay even some penalty fees , but unfortunately they didn't after waiting on the phone calling a foreign number for about 15 minutes. And not even send me refund or partial refund, so I ended up booking from Hertz at the airport plus the money wasted on the wrong booking , plus the phone call. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSLO, NO - Reviewed by CHRIS - 16 September 2019

" Experience with Auto Europe... Excellent. No problems. Thank you for making it so easy. "

" Very easy system to use. Only issue at the time was the Vehicle Condition report was for the wrong vehicle. However this was rectified very quickly and in a timely fashion. Otherwise, very happy with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by GREGORY - 07 September 2019

" As above. "

" Booking in clerk opened early, as I was waiting. Unexpected bonus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by KATIE - 30 August 2019

" Na "

" Worst company I've ever dealt with. They're completely put me off hiring a car in the future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by JOHN - 29 August 2019

" Exceptionally disappointed that I missed 1 hour of a day exploring the area around Tromso "

" Europcar had NO staff when rental counter was due to open. I was one of 4 people waiting for the best part of an hour for someone to open up. Apparently the person overslept!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by KEVIN - 20 August 2019

" Driving in Norway was an experience to remember. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by TOR - 15 August 2019

" See #3 above. Generally all good from booking on the web and payment etc, but the efficiency at pickup could have been better and the car and documents better/correctly prepared. "

" It took a long time at Bergen airport to get the car. Long line, not enough staff. The car was great, but had a number of scratches and some was not on the document which should have been prepared. The fuel tank was not full when I picked it up but the sheet did not say anything. I handed it back with a full tank but again, should have been better prepared by you guys. Everything else was as I would have expected. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGEN, NO - Reviewed by ANDREEA - 31 July 2019

" Good experience and a good car. Exceed my expectation. "

" Disappointed in the drop off experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by DARREN - 22 July 2019

" All good except the baby seat they provided was old and had very little padding. I complained but nothing was done about it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORP, NO - Reviewed by PETER - 11 July 2019

" I was told when I took the car back that I would hear as to what charges for going through the tolls in Norway. They said it will come through on my email within a couple of days and it has not come through.It is now 2 weeks.I am not happy about this, hence the score. "

" As below, plus nobody came out and showed us around the car so I had to go back in to find out where the hand brake was?? It was not a normal one as your foot works the hand brake which is in the far corner near the foot brake.I have never seen this before.He should have told me . "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BERGEN, NO - Reviewed by DAVID - 29 June 2019

" OK "

" Good customer service, car engine a bit under powered "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by CHITTARANJAN - 12 June 2019

" Very good service both side "

" Excellent service, very clear and honest deal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by HEDI - 07 June 2019

" n/a "

" friendly service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by ANTHONY - 05 June 2019

" as above comments "

" Everything was excellent except for the one-way dropping off fee of 1800Kr which more than doubled the cost "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by NIGEL - 17 April 2019

" Fine "

" The car, a V90, was an upgrade and was nearly new so we were happy with it. However we were initially given an S90 which was unsuitable for 3 people and their skis. Luckily we were able to swap this for a V90. For four people a roof box would be necessary. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by WALTER - 13 April 2019

" Excellent easy too use and no complications at Bergen Airport. Would use service again "

" Excellent easy too use and no complications at Bergen Airport. Would use service again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JOHN MICHAEL - 18 March 2019

" EXCELLENT SERVICE 10 out of 10 "

" Europcarc was an excellent company to hire from, the lady we dealt with was absolutely fantastic, she was so friendly & helpful in providing all the information we needed to know about the car we hired. I would highly recommend hiring a car from europcar & I will definitely be using them again. Excellent service & fantastic staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by TIMOTHY - 06 March 2019

" Excellent value and good service from Oslo Hertz "

" Excellent service from Oslo Herz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by THOMAS - 27 February 2019

" getting an upgrade at no extra cost may seem perfect, but the big XC90 was consuming considerable more fuel than the C4 aircross would have. So next time I'd prefer to get a similar car. On the other hand, getting a 4x4 was really essential, considering the weather. "

" getting an upgrade at no extra cost may seem perfect, but the big XC90 was consuming considerable more fuel than the C4 aircross would have. So next time I'd prefer to get a similar car. On the other hand, getting a 4x4 was really essential, considering the weather. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LEKNES, NO - Reviewed by GEORGE - 26 February 2019

" Smooth effortless and the vehicle was higher spec than we ordered "

" Both collection and return were speedy; the only fault was that we were not asked to check the vehicle condition I guess due to the torrential rain "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TROMSOE, NO - Reviewed by HUW - 23 February 2019

" Very efficient and an easy site to use. "

" Very friendly and efficient. An added bonus was an upgrade to the car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by STEPHEN - 07 February 2019

" Used autoeurope many times, has been easy "

" Long queue to pick up the car and only one person dealing with customers. Exit from terminal to car pick up had not been cleared of snow (other areas had been cleared) this made getting cases etc through quite difficult. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OSLO, NO - Reviewed by BENJAMIN - 06 February 2019

" All good, great car friendly staff "

" Fast efficient and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TROMSOE, NO - Reviewed by GAVIN - 06 February 2019

" As above "

" Long counter queue. Otherwise brilliant. Free upgrade Tromsø Airport is basic and icey so difficult to get to car with bags "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by DAVID - 04 February 2019

" ive said enough, Lets see if someone calls me to sort this out. "

" Although I went to a very cold country I do not expect my cars brakes to be frozen solid which took me half an hour to make free whilst everyone else around me in hire cars are driving off with no problems. Secondly, I recieved an invoice through the post with a late payment fee and insurance. After calling my bank to discover the money has been taken I called your customer service and the counter staff obviously didnt know what date it was as i was charged for an extra day plus insurance ect. I was told there is nothing that can be done for another two days until head office get the paperwork through. I am LIVID "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BODOE, NO - Reviewed by DEREK - 18 January 2019

" Easy transaction and great price. Everything was perfect "

" Perfect. Hassle free. Will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by AVIA - 12 January 2019

" . "

" Overall a good experience, however we tried to contact them to change the drop off time, the call centre's English language option wasn't English & the desk was closed so we had to drop off too early & spend 3 hours in the airport. Also the excess waiver didn't reduce it to zero which was concerning given the weather conditions (ice and snow). "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

OSLO, NO - Reviewed by NICOLE - 06 January 2019

" All good! Thank you "

" Very helpful, organised and quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by GRZEGORZ - 06 January 2019

" Positive and seamless "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by TRISTINE - 03 January 2019

" Wouldn't hesitate to recommend "

" Quick and easy pick up and drop off .No extras offered - I already had excess insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by BENJAMIN - 02 January 2019

" The car was in good condition and everything was fine in that regard "

" We had to wait in the queue for over 60 minutes even though we had prebooked and payed in full. There were only two groups on front of us. I politely asked the counter staff why it was taking so long and did not receive a satisfactory response! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

OSLO, NO - Reviewed by MARK - 30 December 2018

" . "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ANNE - 29 November 2018

" Staff were helpful. "

" Staff were helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SANDEFJORD, NO - Reviewed by AMRITPAL SINGH - 16 November 2018

" I have used Auto Europe previously without any issues, but have scored neutral depending on how they deal with my poor experince with my latest booking in Norway. "

" Upon arrival I was issued with an estate car when I had booked a small hatchback vehicle that was VW Golf category. Furthermore the vehicle was not very presentable as it was full of scratches all around the car and even had plastic pieces missing from the bumpers. I had informed the person at Europcar who said he had made a note and advised me take pictures of the car. Once I had taken pictures of the car to show the pre existing damage I sat inside the car and prepared to leave the site, however when I started the engine I was presented with tyre warning light in amber. So I went back inside the Europcar office to inform the sales person of the warning light. He explained that this is due to tyre change on the vehicle and I should ignore it unless it turns red as this is a common fault. I returned to my vehicle and continued with my journey. However once I arrived at my destination we no longer used the car because we felt unsafe in the vehicle. We had snow weather and was informed by a local that our tyres were not suitable for the weather and Europcar should have provided winter tyres on the vehicle. The vehicle was supplied with normal road tyres and had very poor traction in the snow. We were also informed that not only is it dangerous but it is the Law in Norway to have Winter Tyres on vehicles during this time, so we no longer used the vehicle and it remained parked for the remainder of our stay. We then only used the vehicle to return it back at the airport. I was very disappointed at the service Europcar had provided. Europcar should not be provided unsafe vehicles especially when this can risk lives! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TROMSOE, NO - Reviewed by IMRAN - 28 October 2018

" As above "

" Quick and easy and got a enhanced car which made our vacation more fun and enjoyable. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by PETER - 21 October 2018

" Very efficient booking service and reasonable hire rates "

" I oedered a small vehicle and was allocated a Ford Fiesta. Excellent vehicle and fitted my requirements perfectly. Very helpfull and polite staff at Stavanger airport. No complaints whatsoever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by KEVIN - 29 September 2018

" Rubbish "

" Absolutely dreadful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGEN, NO - Reviewed by NILESH - 28 September 2018

" Very enjoyable "

" Our flight was the last to arrive at 11.40 pm and the receptionist waited for us to ensure we got our car. So, so thoughtful. The car was absolutely brilliant. Many thanks. We will using your services again the next time we go abroad. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ZOLTAN - 14 September 2018

" good web page good prices "

" quick and easy car pick up drop off with online check in. unlimited milages included good point and nice fleet as well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AALESUND, NO - Reviewed by TARIQ - 03 September 2018

" Good booking service, very efficient "

" Counter staff were fantastic, helpful and efficient and the car upgrade was amazing and a very good bonus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by AGNIESZKA - 31 August 2018

" very efficient service of auto europe website, no problems with resignation from reservation or change in reservation, very fast refund "

" nice service, car similar to reserved, I recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGEN, NO - Reviewed by ZARA - 30 August 2018

" Easy to book and change/cancel booking Competive rates Transparency on potential additional costs Accurate description of service and directions to rental desk/office Managed expectation "

" Professional and helpful Considerate and helpful Efficent and helpful Extra mile "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by NIGEL - 25 August 2018

" SEE ABOVE. IF "OR SIMILAR" MEANS THE TYPE OF GEAR BOX AS WELL AS THE MAKE OR MODEL OF THE CAR, THEN THAT OUGHT TO BE MADE VERY CLEAR. "

" DISAPPOINTED - WAS GIVEN AN AUTOMATIC, WHEN HAD BOOKED A MANUAL. HAVE NEVER DRIVEN AN AUTOMATIC BEFORE. AFTER MY FAMILY AND I WAITED FOR AN HOUR, A MANUAL CAR FINALLY BECAME AVAILABLE AND WE WERE ABLE TO START OUR SIX HOUR JOURNEY TO MANDAL - NOT AN IDEAL START TO OUR TIME IN NORWAY! THAT SAID, THE MANAGER WAS POLITE, APOLOGETIC AND EVENTUALLY GOT US ON OUR WAY BUT IT CERTAINLY CLOUDED MY JUDGEMENT ON THE WHOLE PROCESS, AS THE CAR IS THE MOST IMPORTANT ITEM! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TROMSOE, NO - Reviewed by LESLEY - 17 August 2018

" Expensive "

" Expensive but a good car "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MICHAEL - 10 August 2018

" Always pleased to hire from a company which has no hidden extras, and no hidden "catches". "

" All aspects worked very well: prompt, courteous, efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by MARK - 10 August 2018

" Auto Europe is my go-to provider. I rarely consider anyone else as you always have good rental companies pretty much everywhere I go (I can think of only one or two exceptions a few years ago). Value is good and the administration very professional, clear, timely. The refundable excess option is good although if that could be bought annually for regular renters like me it'd be great or if preferential rates for zero deductibles from the renters could be negotiated as an option that would be great. "

" A perfect rental overall. I only scored value 8 as rentals are extremely expensive in Norway generally - not to criticise Hertz as they were the cheapest/best value and their service was excellent. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRONDHEIM, NO - Reviewed by COLIN - 09 August 2018

" Would have liked to upgrade but nothing suitable available. "

" Hassle free from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by ALEXANDRA - 07 August 2018

" Easy booking,excellent prices "

" I rented the cars at least 2-3 times in year,and the last one was the best my rent-a-car experience: kindly staff,good car park and quick drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by MAUREEN - 06 August 2018

" Great company "

" We arrived just before closing (Our Fault - Didn't realise that Sundays was early closing). The staff member was very understanding and could have turned us away. We REALLY appreciate him staying open as we would have been in real trouble otherwise. EXCELLENT service Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MOHAMMED - 04 August 2018

" I had bad experience with your stuff when I booked the car thay deducted the amount of rent 2 time from my credit card . "

" Avis good company "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

OSLO, NO - Reviewed by RUSSELL - 03 August 2018

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by NICHOLAS - 27 July 2018

" Excellent "

" Excelleny "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STEPHEN - 25 July 2018

" see 3 above "

" We had no problem with picking up the car in Oslo but the drop-off in Oslo Torp airport was very unsatisfactory. No-one checked the car at the point of drop-off. We were later told we had damaged the car. This was simply not true. The car had been in our possession the whole time and we had no accident nor did we damage the car in any way. To be told some hours after the drop-off that it was damaged and that it was our fault was very disappointing. After sending a number of emails, we were told that the office at Gardemoen would deal with the matter. We have heard nothing from them, and have not been provided with their email address to be able to correspond with them. We handed back the car 6 days ago, and have heard nothing from Gardemoen. So I don't know if we are being charged for the damage or not. Highly unsatisfactory! "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SANDEFJORD, NO - Reviewed by RICHARD - 25 July 2018

" Air conditioning was not working on the hottest week of the year. "

" Very unhappy "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

OSLO, NO - Reviewed by MARK - 16 July 2018

" Good online shopping experience very easy to navigate the site and all very straight forward... "

" Excellent vehicle, super efficient staff, great experience all round... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MARK - 16 July 2018

" This is aimed at Auto Europe as well as Avis: I missed my flight due an accident on the motorway so had to change to a later flight. I called Auto Europe to explain to which I was told I had to cancel my current booking at a cost of £50 and re-book again at the same price. Car for less time but still had to pay the same? They tried calling Avis to see if they would hold my original booking on several occasions but failed every time to get to speak to someone. not impressed! "

" This is aimed at Auto Europe as well as Avis: I missed my flight due an accident on the motorway so had to change to a later flight. I called Auto Europe to explain to which I was told I had to cancel my current booking at a cost of £50 and re-book again at the same price. Car for less time but still had to pay the same? They tried calling Avis to see if they would hold my original booking on several occasions but failed every time to get to speak to someone. not impressed! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANDEFJORD, NO - Reviewed by JONATHAN - 20 June 2018

" Auto Europe are great. Sixt I found to be very disappointing, inventing charges against me "

" Car booked was a VW Golf. Received a Honda which was underpowered for 2 Adults & 2 Kids, struggling up hills. Disappointed. Got home to an email from Sixt trying to charge me for some alleged damage. When I contested this (and let's not forget the Sixt Rep wouldnt come out his office to look at the car with me), the claim by Sixt was quickly retracted stating the scratches could be 'polished out'. Sixt just trying it on; pure opportunism ....... never again with Sixt !! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

TRONDHEIM, NO - Reviewed by CHRISTOPHER - 12 May 2018

" Please see above comments. "

" Our experience dropping off the car at Oslo airport was unsatisfactory. We acquired a parking ticket fine while using the car rental. When we asked the front counter staff what to do and how to go about paying the fine, he laughed and said a bank could wire but gave no further instructions. We were also disappointed that there was not a complimentary shuttle from the airport car rental to our airport hotel and that we had to pay a fee to take the shuttle. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by PHILIP - 02 May 2018

" All good, straightforward and cheap "

" All good and straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CHRISTOPHER - 30 June 2015

" It would have been nice to have the toll system explained when we collected the car rather than when we returned it. This is our first time in Norway and we had no idea we were running up tolls continually. We are still awaiting the invoice for these tolls and assume they will be fully itemised. Quite what happens if we need to query them we have yet to find out. "

BERGEN, NO - Reviewed by JAMES - 16 June 2015

" Very happy with the whole service. "

" Perfect price and service "

BERGEN, NO - Reviewed by MATT - 11 June 2015

TROMSOE, NO - Reviewed by CHRISTOPHER - 03 January 2015

" Check suppliers terms more thoroughly. I found that winter tyres were included in the rate. "

" Very helpful but one of the headlights went and they just said go to a garage and give them the receipt. "

TROMSOE, NO - Reviewed by SARA - 10 July 2014

" Website was straightforward and intuitive. Prices were unequalled in my search. "

" Sixt staff were helpful and polite. Car was in good working order. Pick-up was okay, drop off extremely quick. Provision of local map would have been excellent. "

TRONDHEIM, NO - Reviewed by STAFFORD - 18 February 2014

" Good helpful service. Nice car. "

OSLO, NO - Reviewed by GRENVILLE - 09 August 2013

" Very happy with the Nissan X trail we were given; roomy and easy to drive with good fuel economy. We also found the email information provided prior to pick up was helpful. "

" A little wait due to customer congestion but our rental service officer was helpful and efficient, with good English, and made sure we understood the additional charge for dropping off in Copenhagen. "

OSLO, NO - Reviewed by DAVID - 23 May 2013

" First rate service with clear no hassle paperwork. Valued information on insurance cover "

" Left phone in car on return and managed to exit airport and find Hertz had already recovered it and had it waiting for collection. Refused offer of a reward and were very helpful "

OSLO, NO - Reviewed by NIGEL - 23 February 2013

" SECOND TIME WE HAVE USED AUTO EUROPE WILL USE AGAIN "

" VERY HELPFUL STAFF UPGRADED US TO A SLIGHTLY BIGGER CAR FOR THE SAME PRICE HAVE USED THIS BRANCH OF HERTZ BEFORE VERY SATISFIED "

OSLO, NO - Reviewed by MATTHEW - 07 January 2013

" Hired a hertz car through auto Europe, ordered a polo but got a fabia, great car though and picking up from Oslo was easy, desk right in the terminal and kind staff "

" Good staff and hassle free! All good "